In October of 1939, former farmers James and Cal Turner opened J.L. Turner and Son with an initial investment of $5,000 each. The switch to retailing from farming resulted in annual sales above $2 million by the early 1950s. By the mid-1950s, this father and son team had 35 department stores in Kentucky and Tennessee. The first store actually called Dollar General wasn’t opened until 1955, with the idea that all items in the store would be $1 or less. The idea took off quickly and all J.L. Turner stores were changed to Dollar Generals. The chain reached 29 stores by 1959. 
J.L. Turner died in 1964 and Dollar General went public in 1968. In 1977, Cal Turner, Jr. took over as president of the company, making him the third generation to run the company. Cal ran Dollar General until 2002.
In 2007, Dollar General was acquired by private equity firms and taken private. 2 years later, in 2009, the company was made public via IPO.
In 2014, the company was fined $52,000 by OSHA for health and safety violations in a Brooklyn store for blocking fire exit doors with merchandise. The company was fined again in 2016 also for blocking fire exits, as well as for exposing employees to possible electrocution by removing or not replacing face plates on electrical outlets. 
In mid-2015, CEO Rick Dreiling announced his retirement and was replaced by COO Todd Vasos. That same year, the company posted annual revenue of $20.369 billion.
The company announced in September of 2016 that they had plans to hire an additional 10,000 employees and open 900 new stores in the next year, as well as an additional 1,000 in fiscal 2017.
The company acquired Family Dollar in 2017 and has stated that at least half of these stores will be rebranded to the Dollar General name.
In June 2019 FedEx and Dollar General announced a partnership which would allow customers to drop off packages at Dollar General stores for FedEx pickup and drop-off.
Dollar General settled a lawsuit in Vermont, which found more than 300 cases of stores listing one price on the shelf but charging a different price. The company agreed to pay $1.75 million but did not admit to any errors.
In 2016, the company has over 12,500 stores in 43 US states. The Dollar General corporate office is located in Goodlettsville, Tennessee.
Jeff Owen was promoted to CEO of the company in November 2022.
In October of 1939, former farmers James and Cal Turner opened J.L. Turner and Son with an initial investment of $5,000 each. The switch to retailing from farming resulted in annual sales above $2 million by the early 1950s. By the mid-1950s, this father and son team had 35 department stores in Kentucky and Tennessee. The first store actually called Dollar General wasn’t opened until 1955, with the idea that all items in the store would be $1 or less. The idea took off quickly and all J.L. Turner stores were changed to Dollar Generals. The chain reached 29 stores by 1959.
J.L. Turner died in 1964 and Dollar General went public in 1968. In 1977, Cal Turner, Jr. took over as president of the company, making him the third generation to run the company. Cal ran Dollar General until 2002.
History
In 2007, Dollar General was acquired by private equity firms and taken private. 2 years later, in 2009, the company was made public via IPO.
In 2014, the company was fined $52,000 by OSHA for health and safety violations in a Brooklyn store for blocking fire exit doors with merchandise. The company was fined again in 2016 also for blocking fire exits, as well as for exposing employees to possible electrocution by removing or not replacing face plates on electrical outlets.
In mid-2015, CEO Rick Dreiling announced his retirement and was replaced by COO Todd Vasos. That same year, the company posted annual revenue of $20.369 billion.
The company announced in September of 2016 that they had plans to hire an additional 10,000 employees and open 900 new stores in the next year, as well as an additional 1,000 in fiscal 2017.
The company acquired Family Dollar in 2017 and has stated that at least half of these stores will be rebranded to the Dollar General name.
In June 2019 FedEx and Dollar General announced a partnership which would allow customers to drop off packages at Dollar General stores for FedEx pickup and drop-off.
Dollar General settled a lawsuit in Vermont, which found more than 300 cases of stores listing one price on the shelf but charging a different price. The company agreed to pay $1.75 million but did not admit to any errors.
In 2016, the company has over 12,500 stores in 43 US states. The Dollar General corporate office is located in Goodlettsville, Tennessee.
Jeff Owen was promoted to CEO of the company in November 2022.
Every Dollar General store in Lubbock Tx have one price posted in front of item but charge more at the register
I live in Lancaster , S.C ! Don’t get me wrong , DG is a great store ! The DG store on hwy. 903 , hardly ever has any Change ! You either pay more or don’t get the items you wanted ! The change problem happens along! Lately Family Dollar has started this practice! Very bad for business!
I just heard about a possible new Dollar General store being built in our small town of Russellville, Alabama that already has 2 stores and wanted to file a complaint about the location. First of all, it will tentatively be built beside a church on their former parking lot, across from a small gas station, and it is in a residential area, not business. The main issue is the traffic. It will be on a 2-lane road near a school that is heavily traveled at certain times during the day, and on game nights. There was supposedly a traffic study done recently that showed roughly 5000 vehicles traveling the road daily, but I highly doubt it was done when school was in session because our schools haven’t had in-person learning since last year.
Another issue I have with your business is that you have a Military Discount day with 15% off , but yet you have merchandise that is from just about every foreign country. Unbelievable!! The majority of this stuff is so cheaply made, it doesn’t even last a month. I refuse to buy it. I look for American made products only! So I will be shopping somewhere else like I have been. If I can’t find American made, I’ll do without until I find what I want.
Wow, you guys make it so obvious on what your doing. It’s no wonder you so many complaints, but not all of them are actually complaints, they may look like they are but their not. Their written in a way between a couple people to let the other know what is going on,,,allow me to explain,,, you see Kristina Peralta works for a company called SASR, a merchandising company. She took the opportunity when she met John W. Garret and Jeff Owen, and started sleeping with them in order to obtain a certain position that is contracted by Dollar General. Dollar General contracted Kristina Peralta to over see the opening of their brand new stores. Make sure everything is set in place and product is out on shelves before that stores grand opening. Which is fine, sexual favors for positions aren’t right but this is America and it’s messed up. The real problem is that Kristina and one of the formentioned “men” started a little side business using the dollar general store as a front. These two are running all types of drugs through these stores. Moving drugs from state to state through this network. Theses two are also involved with money laundering. Money from the purchase of the huge amount of drugs being sold. This place is a mess. And it will continue to be a mess when people that are supposed to be trusted are running the show. There’s a “paper trail” a mile long that leads right back to them. I’d like to see the employees (the office employees) all get canned, charges brought up against them and thrown away, other wise this company will be ran into the ground, which is already half way there. I will not support this company by not purchasing anything from them.
I have a cat named suki to
I went to a store in Windsor Illinois tonight and like no other time different the assistant manager was so hateful. I went back n a few weeks ago and asked her if they had US razors and she looked right at me and walked away.
I asked her tonight if she could get something off a tall shelf and she told me no you only hav 5 minutes to get out! I told her that I know I had 5 minutes before the store closed but I really wanted this item. She said no you have 5 minutes I’m tired and I’ve worked all day.
I asked her why she is so hateful to me all the time? At that time the manager came out of the office and asked what the problem was? I told her I wanted this pack of cups down off the top shelf..she asked me where and got a ladder and got them.
I told her I was tired of this Mechelle treating me like trash! Do I look like her husband’s ex wife or something? Mechelle then told me she was single. I told her I know why she’s single because she’s so hateful. I have never been treated like that by anyone before. She does not need to be working with the public. I spoke with my neighbor and she told me I’m not the only person she treats like that. She runs everyone off that works there. My neighbor also told me that they’ve have about 15 people quit in the last 6 months. Wow!
I tried calling this Mary the district manager before but she has never returned my calls.
I know this probly won’t help but I’m so tired of it!
I worked corrections when I lived in Tennessee at Trousdale and we treated our inmates before.
I shop Dollar general and do the 5/25 every week. I’ll go to Shelbyville Illinois from now on. I love the manager there! She’s really sweet and helps me anytime. I only am in that town once a week but will visit it from now on.
I’m not trash! I worked a 12 hour shift and I was tired too!
The DG store located at 534 Main street in Poughkeepsie New York has a very friendly staff. However when it comes to keeping the shelves stocked they are lacking badly. Many shelves including whole refrigerators are completely empty. It is really disappointing to walk out with nothing to carry. It forces myself and countless others to go to Stop & Shop and other supermarkets in the area knowing that it’s worth the trip because we will walk out with bags full of groceries etc. They seem to reorder items after they are completely sold out. That’s not an efficient way to run any type of retail business. I worked in the restaurant business for nearly twenty years and that would never happen when I was around. With today’s technology it’s much easier and more efficient to maintain plenty of inventory in stock at all times. Hire me and your store will profit. Also a happy and loyal employer is one that is treated and paid well. Money will always make you money. That will never cease to change. Thank you
Store located at Dollar General # 18734, 3795 Summer St, Mims, FL 32754. I am writing you to let you know that your Manager, Samantha Parsons has some issues. 1). She smokes pot on the lot in her car while on the clock. Usually between the hours of 8 am to noon. She uses a pipe. She has made the statement that it’s the only way she can get through the day. 2). No one last long as an employee there because she is contantly firing about everyone that has worked there. 3). She fires them for what she does. She literally gives away items to the customers for free such as sodas, at least 5 chargers, eats the food whenever the mood hits her. She fired a Vet accusing him of stealing. He quit his other job because he went to work at DG. a). He forgot to pay for the juice, which he later paid for and b) a customer took the Vet’s phone to work on and brought it back and handed it to the Vet. She then accused him of stealing it. What? His own phone!!! 4). She had the assistant mgr. fire the Vet. She had the asst. mgr. tell the Vet he was banned from coming to the store. First of all she should have been the one to fire this Vet, not the asst. mgr. if the Vet needed fired. Secondly, She had the asst. mgr. tell him he was banned from the Store. She should have been the one to ban him, not the asst. mgr. Thirdly, if he wants to shop at DG, he has to go 6 miles from his house, instead of the mile where DG is located, Scottsmoor. You need to look into this matter. I am going to be telling people at the Scottsmoor Assn about her conduct if something is not done about her. Also, I don’t know what your position is on employees carrying guns, but she takes hers to work with her.
The person I am talking about is Michael Johnson
Apparently you don’t care about our Community. The Manager is still there, still smoking dope on lot, came in drunk on 10/19 in tank top and flip flops, go home while on the clock to take a nap, then doesn’t come back. She really has some serious issues with having power as a Manager and yet you still do nothing. Guess I will start going to Aldi’s to shop. People are talking here in Mims and Scottsmoor. Shame on you!!!!
A lady named Brandy in the Valliant, Oklahoma store is the same way, she smokes that crap on the side of the building and is high all the time.
I have shopped at your store on HIghway 14 in Millbrook Alabama for several years. In the past it has been an excellent store, clean and well managed. Yikes, I went in yesterday, 10-4-19, with a list of six things. (I had bought these items there in the past) the shelves were sparse and unorganized. Of my six items I found only two available. Merchandise was not available in several areas and what was there was a “mess”. Boxes sat in the floor, general housekeeping was not evident. I asked at the cash register if the store was closing and was told no.
Don’t know whats happened, but it’s not good………
This DG is always has stock in the way that has not been put out. They are in the way of doing your shopping. The manager can be found mostly outside smoking instead of working. The employees park up front which should be only for customers. Had to wait in line behind about 15 people trying to check out. Whoever was covering was at lunch. It was shortly after 5 the busiest time of the day. Please do something about this. Also one employee was off that day and was there following around her boyfriend (asst. manager) around while he worked. And I think she is an assistant manager too. One of the workers is a mouthy boy who needs to not talk to customers.
Now let me give a good report on the Smithfield store located on Brighleaf Blvd in Smithfield, nc. The manager there blonde headed girl she is awesome. Her store is so clean and stock is put up and not in the way.
The Dollar General store in Lima,Ohio at 310 N. Jameson Ave. is right next doodoor to my house. There is always garbage everywhere along the side of the building where the dumpster area is. The store has a 6 foot wood stockade fence that is boarded both sides to permit seeing through the fence for security purposes. The lawn mowing crew should be fired. It se me that all they wish to do is sit in a mower and ride. They blantently just run over the debris and garbage, shred it, and blow it through the fence on to my property. EVERY TIME they mow. I take very good care of my home and yard. The lawn is well kept and neatly trimmed. I DO have pride in my house and property. The trash that is blown into my yard is rediculous and unacceptable. I have spoken to the different managers of the store. I have yelled and screamed at the lawn crew. I’ve reported it to the city SEVERAL TIMES. And it just keeps happening. I am a good neighbor to my fellow residents. And I do shop at the store on a daily basis. It’s convenient. Yet. They give the employees barely enough time to stock the shelves. Let alone pick up around the outside of the store. It used to be that store owners took pride in the way their stores looked outside and in. I guess that has changed. Dollar General stores are not good neighbors. And their stores are trashy outside. I would very much appreciate them putting screen or mesh along the bottom of their fence to stop this disgusting mess.
I shop at this local DG store often (#02805). On 9-25-2019 I brought my pre-school son with me to the store for some school supplies and he saw a box of cereal he wanted. The shelf had sale pricing labels on the cereal shelves for all brand cereal, labeled $3.00/box or 3 boxes for $6.00. So, feeling this was a good deal, instead of buying one box, I bought 2 of one brand and 1 of another brand. ALL THE SHELVES HAD THE 3 for $6.00 labels. Once I got home, I had not notice that the cashier had not charged me the correct price, the sale price, but individual box prices. I went back to the store the next day to explain the error and there was a different employee and she expressed that she could not “help” me, I would need to speak to the store manager; who was “in the office on the phone”. She graciously tried to remedy the problem by offering to pay me with her own money and I refused it. So she went to get the store manager. The store manager said the reason for the pricing was because the sale had ended and that the tags should have been removed last week and that I should have read that in the FINE print at the bottom of the tag; I wasn’t upset about it until I perceived her as accusing me of fraudulently trying to get a “whole $3 refund on a box of cereal” and minimizing my being upset about it. I try to patronize the stores in my community, but this incident was humiliating.
I’m writing in reference to store:
# 3305
1142 N Kingshighway St
Cape Girardeau, MO
Today as other days, I shopped at this store as I have done for so many years and again had to fight opening the door while trying to navigate a shopping cart through the door, over the threshold and trying to hold the door open at the same time!
Dollar General is setting themselves up for a lawsuit because someone is going to get hurt, if they haven’t already. It is bizarre
Then of course after fighting your way in, the customers have to navigate shipment boxes because there are apparently not enough employees to handle the job.
I must say that I’ve finally had enough, there are other stores that I can shop at who do put their customers first.
This company just opened a new store on the Avery Island road in New Iberia Louisiana. It is so hot in this store I stopped shopping in it. You sit in a air conditioned room all day. I bet you don’t sweat. Then all you employees park in front of the store. The costumers have to park on the side of the building. Why aren’t the employees parking on the side so the costumers can park in front? Please handle this problem are you will lose a lot of costumers.
To whom this may concern and the corporate office in headquarters I’m filing my complaint on store 5690 west 70th street in shreveport La 71129 store manager P.J on July 27,2019 he hired me fix the schedule told me he will work with me on everything I needed to know about the store and what I didn’t know he will teach me in training me on how to do so will wednesday august 11,2019 come I call in for me schedule to see when he won’t me to come in he tell me wednesday for 1;30 well I get to work he tells me I was supposed to been there for 6:00 when his never there his self for 6:00 to opening ther store up never but he know he told me 1:30 become my mom heard him tell me that and the schedule didn’t even say 6:00 for me to be there so that’s a lie so he tells me to go back home call him later to see when he want me to come in I do he said wednesday august 21,2019 for 4-10 ok I get to work I clock in for work he tells me to come to the office so we can talk I dId he tells me I be moving slow and it take only 30min to sock the store and I left three box when I been off for four day because he only give me 18 hour out the week how that anytime to taining anybody for a job then he always gone and he never on time hisself to opening up the store the customers always waiting on him but he FIRED ME FOR NOTHING
I love the products and prices at Dollar General.
HOWEVER, I have observed so many problems at various Dollar Generals, over the past few years. On one occasion, I was waiting in the car for my husband to purchase something inside a Dollar General on Noland Road in Independence, Mo. I called the local police department, because there appeared to be only one clerk and I watched numerous people coming out the door with bags, hopping into their cars and speeding off, without going through the checkout. That store has since remodeled, with better lighting, more staff and clearer views of various parts of the store for employees.
The following types of problems have been noted:
1. Poorly staffed (targets for stealing)
2. Boxes stacked everywhere to be shelved…employees can’t keep up and don’t!
3. Broken Air Conditioning systems
4. Dollar General promoting Literacy and not sufficiently staffing (or supporting) their employees.
5. Little if any sign of anyone who appears like or functions as a manager.
TODAY, on Main St. in Grandview, MO. I stopped into the Dollar General quickly for one item, on my way to work. When I pulled up and parked just outside the door, a soda delivery person was going in and out carrying products. It was just after 8 a.m. and I wondered if the store was open for customers too. I was glad to see that they did open at 8.
I went in and there was no clerk in sight. I started to search for the salad dressing and a clerk appeared and led me to the right aisle. The store did not carry the sugar-free dressing that I wanted. I stopped to look at coffee, but did not see the exact kind I wanted. I exited the store with nothing (which is rare for me).
As I was getting into my car, that same clerk came to the door, propped it open and asked “Did we not have what you were looking for?”. I explained that I needed sugar free dressing, which they didn’t have. She acted disgusted, shut the door, held up her cell phone and took a picture of me and my license plate (I assume).
I am a School Psychologist in Grandview, who was just on my way to work. I am also a Senior Citizen, who isn’t looking for mischief. I could have been the mayor, for all the clerk knew. Although she was rude, I blame Dollar General for not properly staffing and training employees and not monitoring their interactions with customers. The employees are put on the defensive, trying to protect almost unmanned stores.
Now, WHAT CHANGES IS DOLLAR GENERAL going to make? HELLO, we are out here asking you to make things right for your employees and your customers!!!!!!!
I shop at Dollar General store #02709 the manager always smell like Alcohol and the store looks bad , This week Aug. 3 till Aug. 10 the manager is on Vacation and the store has been the clean’es I have seen it since she became Manager. The ladys that work there take Pride in there work and the store to look good . I don”t agree with just 1 person working by there self until the next person come to work . waiting on customers and putting things out s hard to do I think there should always be 3 people there to get it all done 2 work and 1 checking customers out . Just letting you know what I see .I have really enjoyed going in to the store this week the Atmosphere has been such a warm and careing place with out that Manager there wish u would get a new one . Thanks .
I AM PRETTY SURE THAT THE MANAGER IS REMOVING MERCHANDISE FROM THIS STORE.DAMAGED OUT ITEMS HAVE BEEN REMOVED FROM DUMPSTER AREA AND PUT IN HER VEHICLE TO BE TAKEN TO WHAT SHE SAYS IS A DONATION BUT DOES’NT THIS HAVE TO BE APPROVED BY CORPORATE? MAYBE YOU NEED TO INSTALL A CAMERA AT THE BACK DOOR.THIS LOCATION IS AT 2417 JOHN WILLIAMS BLVD.
i went to the store in laSalle Illinois..store number 02014
bought 10 power aids..sign said they were $0.65 cents each
got to the register they told me they were $0.95 each
i told the person about the signs that were posted and they told me
they are not in the right place..i think i’m entitled to a refund of $3.00
Robert Wozniak Sr.
Took the survey, as always you get a great review. Waited for an opportunity to lodge a complaint. Didn’t happen, so I came to this site.
This store in on Route 10, West Swanzey, NH # 13534
Hard workers, clean inside, sometimes carts in the aisle, but I expect that is because you are hiring to fill the need.
BUT outside the store from door to 20 feet in any direction, there are
Cigarette butts all over. Doesn’t impress me at all. Turns my stomach.
Worry about that trashing attitude might show up inside. But like I said in survery inside is good, clerks are great, it that ugly site before I go in that could squash good thoughts of customers going in. From last year it has improved, but never less that 50 butts.
Tonight (Saturday 7-13-2019) at your store located at 3015 East Pike in Zanesville, Ohio, I am a guy and was treated VERY RUDELY by a b*tch that I am assuming was the manager on duty. I was checking out at the time and she told me “next time you come in make sure you are wearing clothes”. this was very rude of her as I WAS wearing clothes. I was dressed in a t-shirt and a pair of coaches shorts. The shorts were a little tight fitting, but that IS NOT the point. The point is what she she said to me. She repeated herself as I was walking the door in front of customers who seemed to be in shock in what she said to me. Would she have said the same thing to a female dressed similar. I do not think so. This woman needs something done to her. RUDENESS from an employer is very unacceptable. Especially one that is in charge. There was NOTHING wrong in the way I was dressed! I should expect an apology from your company.
not sure how this gal is stepping up her name is Kim. Beresford SD dollar general store . she is a bully, not a customer person, how can someone have this type of person as assist. and maybe going into manager position that goes beats up a boy that 13 or 14 years old along with her daughter and others and really pick on that kid a lot .. and also allows her daughter to hurt every single boy she claims her boyfriend . and also how can you allow a person that uses the store name in with bullying claiming she has pictures from your store security camera that three kids was stealing ( when I know for a fact it never happen ) I had the police checked this story out . when no kid was confronted by a police .. she uses this has her scared tacking . I wish can go into more of other stuff but HOW CAN YOU HAVE A WORK HAS A ASSIT OR TO BECOME A MANAGER IN THE STORE.?????? She is not professional at all lot of workers quit because of her . and I am one of them is not shopping there anymore .. sad ..last time I was in there she SAT on her ass and there was a long line waiting to be checked out . SHe was looking on her phone you can see her sitting there ignoring everyone!! what kind of worker is that . that was my last time I shopped there I drive to another town to get what I need .. tired of her crap !!
Does DG have any idea how STUPID it makes an employee, to card some guy over sixty years old, before he is permitted to purchase a pack of cigarettes? Seriously, people, if you looked at me crosseyed, you couldn’t possibly believe I was under aged. Even if I threw sand in your eyes, I would still look like a grumpy old bastard. If it is DG’s intent to support a police state, well, OK, but it’s stupid.
Store on FM 134, near 242, Conroe TX
I just visited my store at the end of my street and this employee named Andrea was completely disgusting. She smelt and stinks like cigarettes and was smoking at the front door when I came in. Then when I was checking out, she was the one at the register. I brought up the smoke a the front door when I walked in and how it bothered me. She just laughed and said “oh it’s just a cigarette get used to it. People are so stupid about it these days.” I was horrified and felt like she had just called me stupid in front of two other customers. Even though they agreed about the stink and her poor attitude. I ha e shopped at this store since it opened and I will not shop here any longer until she is gone. I’ve never seen here here before and she is a terrible reflection of Dollar General. Having someone so trashy and inconsiderate to paying customers….just terrible ?????
I have had the opportunity to speak to several of the people in my area and they all have expressed the desire to have a Dollar General Store located in our area. A suggested location is at the intersection of Lee State Park Road and Hwys. 15/34 in Lee County S.C. outside of Bishopville going towards Hartsville. I have thought of contacting someone for quite some time but did not know how to contact someone. I trust that this message will get in the proper hands. Thank You!
i was at my neighborhood dollar general at 4279 Mayfield Rd., south euclid, ohio 44121. i was selecting cards. i asked the associate in that aisle if i could use the restroom. she said i needed a key. i went to the cashier. she said there was no bathroom. i told her the other associate said i needed a key. she directed me to the manager. i asked him for the key. he said the toilets were broken. i said -“i guess i’ll have to go home, I’ll just leave my cards here and be right back.” i got to my car and realized my list was with those cards. i went in to get it and he had already put my cards back and threw away my list. all but the first associate were VERY rude.
Would love to work for DG…but I have never in my life found something so difficult as the application process…you would think that they would make it simple…I finally gave up..the site freezes… and I said after days of trying…the hell with it…they don’t want any help!!
I DID shop regularly at the store on Washington Ave in Wheeling WV. Don’t know what’s going on but the store the last couple of weeks looks like a bomb went off. Full carts in isles, Bare shelves, spilled merchandise on the floor. What a mess!!! from reading the comments maybe this is their business style? Corporate should shut the store.
The Dollar General Store in Bonne Terre Missouri is an absolute disgrace. It is filthy and nasty. I cannot imagine why anyone would want to step foot in there to spend money. IT IS NASTY!!!!!!!!!!!!!
I visit one every week and have been to three different ones in my area there is one that I visit the most but I get so tired of trying to get down isles with carts full of products to be put on the shelf why can’t they keep them in the back room until they are ready to stock the shelf or have the people do the stocking after closing someone may get hurt one of thee days then what
By the looks of this page and contact details this company will not accept responsibility for its actions. The store I go to is #18251 in Rhode Island. This will fall on deaf ears or blind eyes. It has nothing to do with employees. I’ve seen sale prices posted next to the everyday price on items and what I’ve seen is these sale prices are higher than the everyday price. It leaves one baffled that’s for sure. What gets me is that it’s stayed this way for the entire month. Now yesterday I found the expired item I returned back on the shelf. Brown salami is unmistakable! Then there are things like redbulls for $2 each. On the bottom shelf there’s a tag for four packs of 8oz redbull for six dollars and change. If I get stuck buying singles I end up paying $8. I’m going to ask the cashier to honor the four pack price. Walgreens does. I understand stores like dollar general need to make a profit. But cheating customers isn’t the way to do that. Keep items stocked at busy locations. I know our store is very busy. There’s a large apartment complex across the street. No one is going to pass up good prices. So yes stuff sells quickly. For the most part items are restocked. All but redbull, popular items, iron on clothes patches. People will hopefully stand up for what they need.
I have a dollar general gift card that n has $5.00 on it . I have tried to use it twice the cashier puts the numbers in and what ever else has to be done,it will not take it says it is not a dollar general card ,it says right on the card dollar general, I have tried to use it twice no luck. so what do I do now . Answer please?
I was in store #6372 at 1193 Hwy 42 Petal, MS 39465 on Saturday April 20, 2019. My bill was $87.32 and I brought in 2 coupons in hopes that one would work. Well needless to say, neither one would scan. I suggested to the cashier, Madison, that she type it in. She did not, she kept trying to scan it. When that didn’t work, she went all over the store yelling for the other employee working. When she came over to the register she simply told Madison to key it in, but Madison had already gone too far in the transition for the computers, which she told everyone in line how the computers are so old and don’t work right. Then she had the nerve to say “it’s not my fault, I’ve done everything I could “ which I knew she had not. She told me that these coupons did not work and were no good. I just assumed that with a bill of $87.32 and 2 coupons earned during the week, that she could have tried something different. Then to make matters worse, as I was leaving, she told me in a sarcastic tone to have a nice day.
She is the rudest cashier I’ve ever seen! Maybe some more training on the register could help her and also learning about customer services!!! I will not go back to this store again!
I am making this complaint on the Dollar General Store in Centreville Alabama. Today my husband and I went to get a few items their and noticed a sign that said “Due to lack of respect for our Dollar General Employees our restrooms will no longer be used by our customers”. This is an outrage and this is not fair for the customers. I would like to see that this store is investigated by someone who is over this store. I also would like to add that the employees like to have earbuds in while checking customers out. I do not know what us customers did that was sooo bad that they shut down the public bathrooms for us to use.
To whom it may concern
I am a parent of an employee that is currently employed by Dollar General therefore I’d appreciate to remain anonymous regarding this matter.
With that being said I also work in the retail business and understand the ups and downs that can accrue on a daily basis in this type of industry. Now what I can not I understand is how a Store Manager (Alana) can so freely express her feelings to an individual out in the open regarding her customer base and how the people are all on welfare getting food stamps and how the community has turned to trash cause the government is allowing the “blacks” from Oak Cliff to move to Heartland all this is being said with another individual that may have been a vendor but shortly after Alana showed this 2nd person a message that she had on her phone from her (Alana’s) boss. Where Alana began laughing cause her “boss” agreed with her and she had the proof as she called it. The Store Manager begins to add that these people come in bragging about getting food stamps and by nothing but junk. At this point I couldn’t bare to listen any longer nor could I continue to finish my shopping there as I have done for almost 3 yrs now. I can honestly say sadly that I won’t be continuing my business at this store any longer.
See I am a 46 yr old widow white women who lost her husband in the line of duty 8 months ago
Since that time I myself have had to get some assistance with food for my family and I’m not ashamed of it but nor am I proud! So is she classifying me as ghetto as well? My husband was black my children are mixed and this is not healthy for her people that work for her or anyone else that enters those doors. I can’t see any company permitting this in a place of business. I requested a number to call and was given a cell number of a Jeff Graden instead of the complaint number yet the issue still hasn’t been resolved reason why I say it hasn’t been resolved is cause my neighbor came to me furious and crying after hearing the Store Manager talking to the man dropping sodas off the other morning laughing again as she down talked the “black” people of this community
That’s is why I began to research contact information on someone else with Dollar General in hopes to put an end to this racial discrimination once and for all.
I can be emailed with a reply at
tgeralds57@ gmail.com
Went to DG on Quintard Avenue in Anniston, AL on Friday March 22, 2019 at 5:00 p.m. to buy dog food and various other things. The price shown on the canned dog food is $.75 a can and has been at that price for several months now. When you get to the cash register it rings up $.85 and a manager has to come show the cashier how to fix the problem. This has happened about 4 times and each time I tell them that they need to change their posted price however it has not changed yet. I get to the check out with my items and am the third in line. Gentleman at the cash register wants ice and the cashier has to get manager to unlock the ice machine. The manager comes to the front and is talking about she is unloading a truck and can’t keep coming up front. (why would you start unloading a truck at 5:00 on a Friday?). When I get to the register the first can rings up .85 and I tell the cashier that “no it is listed for $.75. She reply is that she can’t change the price. I tell her that this is approximately the fourth time this has happened and the manager can change the price and show her how to do it.The cashier proceeds to yell from the front of the store to the back for Tamara. ( By this time there are 8 people behind me to check out. ) Finally one of the customers goes to back and gets Tamara who comes up front gripping about “her truck and the back door is wide open”. When I explain the problem to her she promptly goes to another cash register and opens it up and tells everyone behind me (by now about 13 people) that she will check them out. When I question her about my check out she says she will get me when everyone else is taken care of. In the meantime she asks my cashier is the “man” had gotten his ice and the cashier told her she did not go unlock the machine for him so she did not think so. The manager threw my cashier the keys and told her to go unlock the ice machine for the man. (this was about 10 minutes after he had purchased it). In the meantime Tamara is still talking about she is only one person (don’t know what she thought my cashier was) and she could not do it all. By this time I was furious and made the remark that maybe is she did not try to unload a truck at 5:00 on Friday or is they changed their posted price there would be no problems. After Tamara continued to take people from the store who had just walked up and got in line I rather loudly told her that I was leaving and that I would be in touch with Dollar General about her and their practices come Monday. Her response was do what you have to do. So after wasting 35 minutes in your stores I went to work. One of the people in line at the store was at my work and asked me was had happened. I told her and she said “well I won’t be going there again. By the way I went to a different DG on Saturday (Snow st in Oxford) and their prices were posted at $.85. Had a very nice talk with the cashier and she told me that they had had people complain to them about “that” store before. I can tell you that I will never use that store again and will tell everyone I can about this experience. I am also posting this on my facebook page??
Dollar General is in violation of the Americans with Disabilities Act. People who cannot use smart phones because of disability are refused the discount coupons. Those coupons are only available texted to a smart phone.
The customer who complained was refused a discount by the manager. The manager said it is a corporate decision. I am interested in replies from anyone who had the same experience at any DG store. The other people affected by this discrimination are religious minorities like the Amish who do not use mobile phones.
check the website for NothingLess.us There is more info there.
I have the same problem, my phone is just your old fashion flip phone and it works just fine so come on.
You need to take attention to your newly opened store in Adair, Ia. It’s only been open 3 days and there is already a local trouble maker hanging out there….smoking with the manager right in front of the entrance. If this person continues to take up residency’ at this store I can guarantee you it will keep the locals away. We have been looking forward to this opening…
I work at DG and I LOVE my job,BUT I do not like how I am treated and how the customers are treated. I get tired of telling customers that I am sorry the manager was rude to them! I tried to tell corp.and the reg.manager and nothing was done! I am the asst. manager and I swear I don’t understand why they won’t do anything about her??? She called the cops on a woman’s husband that works for Driveline and he did nothing wrong! She got up in his face and was yelling at him and telling him that he needed to leave because he was in the coustomers way. She ran one of Cokes supplier off because she did not like him lol. He said she was pure evil and I agree! That store is going to get sued if she stays!!!She talks about every customer and about every employee. The Pink haired key holder we have never gets in trouble and she never does what she is told to do! I am fed up!
I hate Dollar General. The manager in the New Albany store is very rude and treats the customers and employees like crap! I have called our Dm and he does nothing about it. I have been with DG for 4 years now and I am looking for a new job.I get talked to like I am a dog and she has made me cry more than once.She is rude and hateful to everybody and the reason her surveys have 100% on them is because she fills them out herself or sends us a pic of the reciepts and makes us do them for her! I am sick of customers fussing about her being so rude.She needs to be FIRED! But of course they ain’t gonna do it.
It took half a day for the parking lot LED lights to be worked on, and now it has been 3 weeks that have complained to your customer service, Minonk, Illinois DG manager, and the Minonk City Manager.
This has gone on far too long!!
The lights need their back guards on and they need to be pointed down to the parking lot, and not the surrounding neighborhood.
We did not ask for your store to be built in front of our house, and what was once a street feels like an alley.
Our house faces the back of your store. Can’t wait to sell our house as it is now devalued.
Please get these lights corrected quickly, as they have disrupted our Christmas lighting and now lights most of our back yard and the properties south of your store, and houses behind our house.
We will be talking to our police chief and filing a complaint.
Mike & Lisa Zimmerman
Burlington, KS 66839. The woman Heather needs fired. She does not know what she is doing. Rude and says that people are bad people. What she is a crime calling people stalkers. She should not open her mouth at all and go to jail. She can get the stuff out of aisles, rude, and stupid. Fire her!!!
The worker, Heather, why is she so rude? She talked about and calling people stalking and all they do is customers. Is it a crime shopping, comparing? Do you give anyone an apologizing? Most of your workers are on the drugs smoking pot and you enable them, like Lori Reid ex management. You could get more money by apologizing banning customers that did not deserve it. This was Burlington KS 66839 Dollar General Store complaint. Fire heather.
This is from City of Country Club Hills Building department trying to reach the district manager for the Dollar General store located at 4039 183rd St Country Club Hills IL 60478 the store has multiple violation concern it is kept in very poor condition usually under staff we have written the store warning for its condition but they have not been resolved the issue has continuing to get worse over the past year I have residents complaining about the store constantly we strive to provide support to all of our local businesses if there is anything the City can assist you with to bring this store back to its original clean and great atmosphere please contact us
sincerely
Aaron Jones
Director of Inspectional Service
4200 w 183rd St
Country Club Hills IL 60478
office 708 798 2616 Ext 2050
I am a former employe, and I think store 15567 is a mess and the manager is a bully
I’m a sales associate at dollar general 11 W Nelson st, newton, new jersey . I have been working there for a year and I love it. I’m reliable, always on time, open availability, cover shifts, and do anything extra I can to do to help. I have had a lot of health and family emergency’s over this past year but still go to work. I have went to work with kidney stones 3 times and the flu once and still had to go in cause I couldn’t find coverage. The last month and a half my health issues have gotten worse, and more family emergency, still went to work. fast forward to today 9/30/18. My illness worsens and family emergency again. My shift was from 3pm-10:30pm. I messaged all associates, key holders, and managers to let them know I was not going to be able to make it in, can anyone cover? associates: “no”,
key holders “no”. So ask my assistant manager, “already working”. Texted my manager he said ‘Waiting to hear from pt key holder’. ME: ” I thought our pt key holder cant work sundays”, Manager: ” your mistaken sir”. ME: “Ok, we’ll see”, Manager: ” Cody let me make one thing clear, I will not tolerate or allow any connotation of another employee from you or anyone else, it is your responsibility to show up for work and or find coverage if you cannot, all that extra oh pt key holder won’t and all that is 1 unacceptable and 2 uncalled for, I understand your sick but if that’s how your going to behave towards your fellow employee and not for noting someone above you, I promise you. you will not be employed. so sit and think before you say something else towards the people you work with”. Me: “I didn’t mean it to be mean or negative. I always show up for work and always cover shifts whenever I can. but its hard for me to get coverage when I really need it. I never call out unless I absolutely have to. I kept my availability at all times never requested days and always reliable. I have a lot of health issues right now and still work, I love everyone I work with but sometimes I feel taken advantage of”. manger: taken advantage of , how so? you asked me for hours I gave them to you, you put yourself out there and now don’t want to be bothered but we take advantage of you? then to top it of now you say cant work nights or weekends but we taking advantage of you? ME: ” every time I try to get coverage I cant, how many times have I came in with kidney stones and the flu cause I couldn’t get coverage. plus I have a lot of health and family issues going on right now that’s why I cant work nights and weekends. there’s a lot of personal and health issues I have right now that you don’t know about”. I have not received any message back. I’m not trying to get this person in trouble but I think the situation should have been handled better. I’m just not about how to handle the situation with my manager? or if I’m still employed? have screen shots available if needed.
I’m a sales associate, for dollar general in newton, new jersey. I have been an employee with the company for a year. I’m always on time, cover shifts, don’t call out, complete availability and do anything extra I can do to help. Recently I have been having a lot of health and personal problems, so I have tried to call out and find my own coverage but most times cant and have to go in anyway. I have had to go in to work with kidney stones twice, and the flu once. Today 9/30/2018 I tried to get coverage for illness and family emergency. I asked all other associates, and part time key holder for coverage she could not. I told store manger no associates can cover for me and the part time key holder cant because I didn’t think she could work Sundays. He stated ” your mistaken sir”. i said ” ok we’ll see what happens. he stated ” cody let me make one thing clear, i will not tolerate
Please Help US:
Dollar General Executives
CEO: Todd Vasos
CFO: John W. Garratt
COO: Jeff Owen
Good Afternoon!
I am Doris Minton McNeill, President of Westside Neighborhood Association. We are very concerned that we might be losing a great store manager at 16th and Holmes, Richard. The community loves Richard and we would like to keep Dollar General in Our neighborhood. We have lost so many stores due to poor management. We need this store and fear that without Richard’s managements style, we are at risk. The store is always neat and clean, the staff is friendly and courteous, if the customers has an issue to address Richard is always quick to respond and very present to concerns. Please consider our request to keep Richard at the 16th and Holmes location in Indianapolis Indiana.
Thanking you in advance for any consideration that you give our request.
So many complain about the bad, our request is about the good. Please reply to this request.
I am,
Doris Minton McNeill, President
Westside Neighborhood Association
Indianapolis, IN 46222
317 702 6587
I was currently at dollar general in West lafayette, ohio. I had to deal with a long wait in line b/c the manager, Bonnie was overwhelmed with everything she had to do in the store thatnight. She kept talking harshly to the employees. I asked for the GM name but she wouldn’t give it to me. The younger girl that was working looked embarrassed b/c the manager was talking down to her. Like she was nothing. I feel so bad for her. I always go to the dollar general and this isn’t the first time I seen this happen. Jen the AGM is rude to the customers everyday. Just snappy..
The Store in Marlboro NY is absolutely horrendous. The shelves are improperly stocked for starters, yesterday, September 13th 2018 my fiancé got sick because she bought a bottled ice coffee beverage from the cooler that had expired in MARCH. That beverage sat on the shelf, or in storage for 6 months AFTER its expiry date and was allowed into the hands of a customer.
The store is CONSISTENTLY filthy. chipped floor tiles causing a tripping hazard in certain aisles, caked up dirt and mud all over the floor as if it hasn’t been swept or mopped in months, AC that didn’t work for half the summer making employees and customers alike very uncomfortable.
I do not blame Employees for these issues, I Blame upper Management. I was a regular at this store for some time due to it’s low prices but am boycotting after my fiancé was able to purchase a dairy product that was 6 months past expiration.
Every employee I’ve known there doesn’t last long, and it’s not because they’re irresponsible people. it’s because they’re unsupported by their leadership in corporate roles, heavily overworked due to understaffing and exhausted beyond reason. for the low wage they’re probably being paid, its just not worth the headache. whenever I go, they’re just sad. They seem depressed, defeated and distraught.
In conclusion, it seems to me their employee quality of life is miserable and unfair. Upper management needs to take pride in the storefront they put together and present to the public, instead of relying on their low prices. I grew up in this town and have watched as the store has degraded more and more over time. It’s become a real eye-sore on the neighborhood, the sign on the front of the building is even dirty and probably 40 years old.
If your employees were treated better, had more support from additional staff (Which you need to hire) and you invested in maybe updating the floor tiling from the 70’s which is all but crumbling away, they MAY be interested in sweeping, mopping and checking expiration dates.
Get it together Dollar general, you’ve lost me as a customer until that store see’s some improvement.
Sincerely, Someone you’ve pissed off.
Dollar general on dothan, al the store manager Michelle is not store manager material she complains all the time about having to do her job she treats her employees like crap and she does it with the support of the distract manager phillip the store is always in a mess you can barely get down a aisle without hitting something this use to be the neighborhood favorite store and everyone has started going across town because this store is never stocked nor is it clean
Dollar General Burlington, KS. The management Misty is rude and lying what she is doing. The place is dirty and not on the shelfs so we can buy. We have watched and the stalking she says is needed to be removed. We will be much better if she is removed. We do not need to go in and buy.
My Granddaughter was working at the Glen Miss. store and was fired because the Manager got funds out of her cash drawer and blamed my granddaughter. Other employees said that it has happened to other employees. SOMETHING SHOULD BE DONE…
I was in Burlington KS 66839 the Dollar General. The management Misty is the most hazard of the management and was rude in the world. When are you going to straight up the Dollar General. Everyone there should be fired and go do something of their best attitudes. I can not believe that people can not buy anything in the store. Dirty and Misty rude was not doing her job.
Hello DG I was an employee at one of your Saint Augustine stores off of sr 207 I believe the store # was 15119 I just wanted to say that I was hired and worked at this particular store for about 10 days I’ve never seen such confusion and downright disorganization in my life I know a little bit about organizing I work in a kitchen where everything has it’s place I was not told to do a “drawer drop” until after my 3rd day by my manager Melissa who by the way try’s very hard with the tools given her thieving runs rampant in this store the are clothing and other items on the floor at all times of the day and night making it virtually impossible for the 2 people who are working to clean it properly what needs to happen is that people like myself with great potential and eager to help should receive a lot more training not on se computer answering silly questions but actual time on the register first before you open being given real live scenerios like oh no I don’t want this can you take it off I don’t have enough money the new cashiers usually don’t know how to do that I know that I didn’t and other things like can you split the payment between cash and debit I didn’t know how to do that and has a result I was made to look like an idiot and the person in my case wouldn’t explain any thing to me he would just rush over to my register and click a bunch of buttons and not EXPLAIN anything and at the same time making me look even more incompetent. Has result I walked off my shift and went home all of that could of been avoided if DG would of simply had a better training program in place and competent people in charge of the training not like the supposingly asst. manager named Pete sorry don’t have his last name who only cares about making himself look good and putting himself ahead and above the success of the store acting like the “hero” when he comes over and corrects a problem for me sure the customers think he’s wonderful and competent the only problem is he doesn’t explain his self to me although I eventually get the problem by watching him do it fast three or four times but,it makes me look stupid and I don’t think that’s the image you want to project to your customers.If you really want to see for yourself go in the store between 5:30 and 6:30 and you can see for yourselves. thank you and have a great day chris southard
I had been hired on , back in 2011. The store is located at another location, so I can t remember the address. They had build a knew store and that address is 801 north Hwy 64. Anyway I was hired and the manager at that time was very hateful to me and the customers. The second day I came in , again she was hateful to me. So at that time I was to open the store, I was a key holder. Well I gave her the keys back, and told her no thanks. So since then I can not be hired again by Dollar General. Rite Now they need people who show up on time and work hard. That s me. But because of this woman treating me and the customer the way she did, I can never be hired at Dollar General again. This is Guymon Oklahoma. Thank You.
The new manager has gone thru 3 asst managers in the 8 mos she has worked for Dollar General..she came from Walmart an only hires people who have worked at Walmart. She might give you 2 cbls to watch before she throws you to the floorfor tge other associates to train for her. She never cleans up after herself the associates do that. She still does not understand how to schedule…an yells constantly about one minute over yet scedules closers to 10pm knowing it takes till 10:30pm to close the store…store closes at 10pm. She always finds ways to ditch the DM or highers on their store visits. She will tell or give you a order yet when it turns out to cause a problem..she denies she did. Now she has told all keys if you do not have a car you have 10 days to get one or you will be demoted.
May I ask what store this was at?
Seasonal item return complaint: I bought a wind chime at Dillar Genwrak on May 1st, 2018 to put on my mothers grave on May 5th. Unknown to me, her friend and neighbor had also bought some from.Dollar General and we used hers instead. Since I have hummingbirds, I didn’t want one that might scare off my birds so within the same week I was just going to return it when I bought my standard purchase of milk, TP, paper towel, etc pitchases at the local DG store located at 1390 n main in Vidor, TX..
Lo and behold, when brought it in I was st first rather rudely told I couldn’t return it at all until I informed her I had just purchased it just days ago and I had the receipt. She then said okay it would have to be an exchange so I went and collected my staple supplies and brought them to the counter which was when I was told I could only exchange it for a seasonal item. Now this is a VERY old DG store I WAS doing business with in spite of being located practically right next door to a brand spanking new super Walmart.
So, by now I was pretty aggregated, and I told her she could have it all back and left EVERYTHING for her to put back up including this $5 wind chime I had no use for. I summarily went to the much newer and nicer DG store right up the road where we (cashiers and customers) had a huge discussion on the matter. The cashiers weren’t sure but the customers all said they refused to go to the other store because their customer device skills were just so poor.
So one day recently I had to kill time till another store opened, I stopped back in there just to pick up this ONE item I knew DG carried and I tried to explain what happened and how with them being located next to this new WalMart and just down the road from a MUCH newer and friendlier Dollar General might negatively impact their own jobs because I thought maybe someone there might actually care or see the writing on the wall but this employee rather rudely informed me it was DG’s policy. NOW THIS WAS OVER A FIVE DOLLAR WINDCHIME BOUGHT JUST DAYS BEFORE BEING RETURNED WITH TAGS ON AND A RECEIPT!!!!
Well, needless to say, I am done with this store and I won’t darken their door ever again. And I will NEVER purchase a seasonal item again from any DG store until this policy is revised at least to include some exceptions regarding time frame, item condition and receipt inclusion since apparent DG cannot trust their employees cannot trust their employees to apply common sense in these situations?
Anyway, I thought someone might want to know.
dgpr@ dollargeneral.com
Mailing Address:
Dollar General Corporation
100 Mission Ridge
Goodlettsville, Tennessee 37072
Dollar General,
Before I begin, allow me to mention that I am all for free enterprise and for the right of a property owner to sell his or her property to a developer.
However, I do take concern when the erection of another Dollar General is going to be built at a corner that was intended to be a welcoming site to visitors and tourist.
The area I am referring to is the State road intersection of Routes 78 and 18 in New York of which the legal accesses belong to the State and not the Town of Newfane. Although, I suspect this is not a total issue with the State for reasons I cannot fathom.
Incidentally, the Town of Newfane already has two Dollar Generals and two Dollar Trees with one of the latter clearly failing as all of these stores are now competing against one another under the same township.
The creation of urban blight is nothing new but to eradicate a green space for the sole purpose of yet another non-aesthetically-pleasing CMU box that will clearly fail due to poor business planning leaves me speechless.
In addition, the retention pond on a property where underground springs exist will defeat the whole purpose of a retention pond: we will have a lake of stagnate spring water hosting a smorgasbord of mosquitos promoting more west Nile virus!
The five families, who reside on the west side of Franklin Street, with the exception of the one who sold you the Lake Road right-of-way for $10,000.00, do not want your building erected here. We all take pride in our homes and we are all longtime residents and we certainly do not want your proposed stockade fence or a building that will sit empty from now until eternity after it fails.
If you need to build, I suggest you approach the owners of the former Harbor Motel & Restaurant on the west side of the 18-Mile creek bridge and subdivide the property as needed. This is already a commercial strip with plenty of room for the sea-of-tarmac you plan on placing over our green space.
This may be a done-deal but it is certainly not a good one and I ask that you be a good neighbor and consider the alternative that I suggest.
Regards,
Mark Williams
Apparently DG does not give a Hoot.
I was hired and excited to work at the New Bloomfield Pa store until the store manager started lying about me asking for days off when I did not, he also switched days and said if I did not follow what he had hand written he would have to take disciplinary action. I was left at the store for 4 hours on my second day and many hours after that. I was told to call with questions but the store manager would give attitude saying it was his time off and that’s if he even answered at all. After I quit I had a few friends who so there ask the manager where I was and he told them I didn’t want to work the hours (which was untrue) when he should have been a personal and just said I no longer work there. Now people are asking me questions and I feel embarrassed and stressed out. If he does not stop I will take legal action. What happen to being a personal and doing your job.
My daughter worked for store number#14658 in Florida and is currently graduating from high school. My daughter has tried multiple times to reach out to her manager to request time off. Another employee explained to my daughter that the manager blocked her from contacting her. I had my daughter leave her class room today again and call the store to speak to the manager. The manager refused to get on the phone to speak with her. She had another employee tell her that if she didn’t show up for work that she was going to get fired. This was super unprofessional from a manager. I didn’t want my daughter to quit her job but we truly had no other option at this point. Super sad because it was perfect for her with the hours.
Yesterday, May 6th, I stopped to pick up some bottled water. While waiting in line, the young clerk was making change for the customer in front of me. She said to her manager, “I need more change.” The manager did not respond, so the young lady checked in her own billfold to see if she had change. Then she apologized to the customer and said, “I am sorry, I will have to give you 20 pennies.” The manager came over and said, “Just take this money.” She took the money from a plastic container that customers had put their change in to help needy children. I was shocked. Then after I checked out and walking away, the manager said, “Just take all this and put it in your drawer.” She did not count the amount, just put the money in the drawer. I don’t believe that is what the customers put their change there for. The young clerk was trying to do her job, but the manager was obviously not able to do hers. This happened in Forest City, Iowa on Sunday at around 10:20 A.M.
My wife is a manager of a Dollar General in N.C.. She caught an employee on camera stealing from a customer and was not allowed to fire the employee. Loss prevention officer that came to the store and interviewed the thief, Stated that the employee did not understand that stealing was wrong. I bet if she stole from Dollar General she would have been fired. I guess that it is ok to steal from your customers . she took the cash right out of out of a donation box. as soon as the guy put it in and left.
I filed a complaint agist management at your store in Thaxton, Ms. last week and recieved a messge that they were glad i notified them, and said they were going to look into the situation. They answered me pretty quick about saying this but i havent gotten a responsse from them yet concerning what i needed to know from them. I was just wondering are they still checking on this or are they just going to let my concern go? could you please advise? hhandymaan20000@ gmail.com
The EMPLOYEES at this store LACKS customer service. They were extremely nasty, vile and rude to me when they falsely accused me of stealing. They claimed someone seen me on camera. Police we called and everything. After realizing that there was a misunderstanding, employee Dasha Jones and Manager Ken Dudek refused to apologize. The police apologize on their behalf and told me they were sorry for the inconvenience. Not only was I late for work because of this mix up but I was offended and embarrassed by the chaos caused by those two employees. Poor customer service should have some type of consequence!
it seems to me that a lot f stores are losing touch as to what customer courtesy, and service are. with some lately i believe the manageent cares one iota to what customers want or need.
Can a drug test happen for the manager at Piney Green Jacksonville, North Carolina location happen? Getting sick of her being weird on customers. Bad vibe from her, tweaking out constantly, doing deals behind the building. Makes your company look bad… I think so!
Since you don’t have a email I can send this to I’ll post it here.
Thanks
someone has been changing my time in the computer what can i do because im loosing money i have reproted it to my dm and not heared anything in almost a week
I am confused how Dollar General would place a person in the position of power like Brittany Systma at the Dollar General on Post Belmont Dr in Michigan. I have overheard her talking to her staff incredibly poorly. She also doesn’t treat customers well. She is short tempered and moody. She apparently does not have a background in management.
sounds like lucy at dollar general in thaxton, ms.
I will never shop at Martins Ferry Dollar General again. This evening my two grandsons went to Dollar General and after they left, the people at the store called Martins Ferry police to say two African Americans males left the store and they THINK they stole something. They are young teenagers and had purchased tea, donuts, and cheeze-its. When the police stopped them, they demanded their names and where they lived and they let them go after they produced receipts. I called Dollar General and they said because they looked suspicious around the drinks section they thought they took something. They said one had a back pack and they weren’t sure if anything was taken. The person I spoke with said they have been having drinks stolen and the person on duty should have told them they couldn’t have the back pack. The one with the small STRING back pack has Juvenile Diabetes and always has ic yppaht with him. I asked why they didn’t have them stay at the store until the police came to check them and he said they can’t do that. That is a lie. They only did it because they were AFRICAN American. They should have checked the camera to see if they were stealing. They can see whats going on while customers are in the store. I intend to contact the regional office to see what the store policy is. I wonder how many other African Americans have had that trouble in Martins Ferry. We’ve lived here for over 65 years and I am not a happy person right now.
I have been extremely hesitant and patient about writing this email, in regards to the Dollar General on Dewey St. in Sapulpa, OK. This is THE ONLY store (grocery, cleaning, health/beauty, etc…) on the North side of our small city. We have 3 locations and, by far, this is the worst one. The shelves are NEVER stocked, the store is filthy, and there are ALWWAYS the huge carts used for stocking in the centers of the aisles with empty boxes or nothing on them. The employees are never educated regarding the weekly ads or how to utilize the digital coupons. On any given day there could be 8-9 customers in line and the cashier will call for assistance and not one other employee will ever show up for register assistance. As of now, there is a freezer that has been broken for two weeks which does not appear to be on the list to be repaired any time soon. The aisles are in shambles with products laying all over the floors and employees would sooner walk over them than reach down and pick them up. The Health/Beauty department has clearly not been stocked since Christmas and/or cold/flu season started. This store is an embarrassment to the Dollar General corporation and the residents of Sapulpa. Management needs to be replaced ASAP and the entire staff needs to be replaced with a new crew hired and trained for maximum customer satisfaction. This store is an absolute disgrace.
I have been in retail management for over 25 years and your Dollar General store at 843 Sharon New Castle Rd Farrell, Pa 16121 is horrible! I have been going there for many years, it’s only 2 miles from my home, and I have watched it slowly deteriorate, become messy, go thru tons of employees, and like no one cares at all about what they do! But recently it has gotten so much worse. 2 different days my Husband and then me have stopped to pick up a few items on our way home, and the store reeked of cigarette smoke so bad, I could hardly breathe. It was disgusting, We couldn’t wait to get out of there! It was so bad, if someone had any kind of allergy or breathing problem, they would of been in big trouble. Needless to say, I will never return. Here are the dates and times we were there from our receipts……………..March 1st 13:54:44 08394 02 6099 and March 2nd 13:14:04 08394 02 6496
I have been shopping your store on rosewood drive in Columbia SC for several years. I have written to headquarters a few times. This store is a total disgrace. Which is a total understatement. The shelves a never full and are never stocked. How many times do you have to be told that your sales and profits are out the window. The cashiers are very nice .
WHO EVER MANAGES THIS STORE SHOULD BE FIRED
I returned to the Glassboro store and am happy to report the Manager was very polite and helpful. Thank you for the gift card.
Regards,
Barbara Hitman
I shop a store in a small northern california town Alturas… (96101) … These folks work their tails off. Why not pass on a bit of the huge tax savings recently experienced by businesses across this country…. It would go a long way in maybe a little respect towards your corp.
The DG in Bradford Ohio, I’ve been in management for over 30 years,and ive never seen such poor management than I have with this store.I seriously think the corporate office needs to review Angie I believe is her name, going against state laws on employee sanitation, making employees work while no running water,toilet,hand washing, and falsified doXXXXents !! I truely feel for the employees, and you better hope none of them are smart enough to file lawsuit’s, cause the manager you have there is playing with fire on the companies behalf.hope you take action swiftly with this one,cause its a matter of time before someone drops the hammer down on her actions, the woman is never there when she says she is, and pulling the blinds down over your eyes..good luck,and god speed!!
Burlington KS 66839. The management Misty was rude it is unbelievable. I was just in there for just a little bit ago and they were yelling at the counter register. Everyone heard it all. I do not buy from your Dollar General because you have banned so many people in the past for no reason. We wish Dollar General would close in the country.
tHIS IS PUT FOR STORE #3077 AT WALKERTON, iN. WE HAVE BEEN TOLD ABOUT OUR STORE BEING REMODELED SOON. WE HAVE NO GROCERY STORE IN TOWN EXCEPT FOR DOLLAR GENERAL . WE WAS HOPING IF WHILE REMODELING, THE COOPERATE COULD CONSIDER A PRODUCE SECTION IN OUR STORE! tHIS STORE IS THE ONLY STORE EXCEPT FOR STUFF IN FAST FOOD PLACES. I WORKED FOR DG ABOUT 12 YRS AGO FOR 5 YRS. AND WAS THIRD KEY. WE HAD A GREAT MANAGER THAT MADE EVERYONE KEEP THE PLACE CLEAN. OUR STORE HAS BEEN A MESS FOR SEVERAL YEARS NOW. ITS NOT CLEAN AND LOT OF STUFF IN THE AISLES. FLOOR IS MOP REGULARLY IN THE SNOW WEATHER. wHEN I WORKED THERE TANIA , THE DISTRICT MANAGER , ALWAYS SAID OUR STORE WAS LOT CLEANER THAN MOST. THE CLOTHES RACKS ,ARE SO FULL YOU CAN’T SEE WHAT YOU ARE LOOKING. ALL MIX UP SIZES. THE MANAGER CHOOSE ONE PERSON TO SEE TO THAT CLOTHES WAS KEPT STRAIGHTEN. i WAS THAT PERSON AND EVEN WON $100. IN THE CONTEST FOR NORTHERN INDIANA STORES THAT THE CLOTHES WAS ALWAYS IN ORDER. WE ,THE PEOPLE OF WALKERTON WOULD LIKE DG. TO CHECK INTO THIS. PRODUCE DEPARTMENT. THANK YOU.
The Burlington KS Dollar General. You can not sell anything to me because you can not act like a normal person. No money from me. You can not seem to be a righteous person. Try it some day.
The management was so rude and everyone heard. The Misty’s should be fired. It is so hard to go in and buy anything.
i quite agree with your opinion here, they really need to do something real fast.
Please help if you can. I am trying to find out who the district manager is for Dollar General located at the Charlston, Tennessee (store # 6355 I believe)
Thank you so much
I have shopped at the Farmington ny store since the opened 3 yrs ago…that store in the last yr has gotten worse and worse.the manager was never there..the assistants Kathy and Lisa ran that store.i shopped there every day..Kathy left and Lisa has done an amazing job pulling the store together and is always so pleasent..my problem is with a new girl that has started .she says she is the assistant too..her name is shannon..I refuse ro go there when She is working..she is extremely rude..she tells u to. Wait for a cashier even though she is standing right there..she is never doing any work..she is always flirting with her cashier don’t know his name.he has mentioned he is from another store..she leaves the customers. In the store so she can go smoke..I have never seen a worse employee at this store..I spend alot of money at this store but if She is working I will not even shop there..she is a bad seed in a garden thats trying two bloom again..
You all pick areas to place your stores where tweakers go . They look like tweekerville. In your Murphy Oregon store, vehicles get stolen, vandalized and and most recently, you have had a maroon mini van Oregon lic plate WEA 655 parked in the lot for 2 weeks! Tow the thing out of there! It creeps me out it is there; it creeps me out your don’t do anything about it. Your management needs some serious training.
There is an older lady with blonde hair at the dollar store in desoto KS I don’t know her name but the only blonde that works there everytime she works when I go in she won’t check me out at the checkout for no reason she has the manager or assistant manager stop what there doing to come and check me out everytime it’s discrimination and harassing I told the manage it’s b.s.. And he won’t do anything she should be fired
My daughter fell at the Dollar General and trip on rugs that were in the isle on the floor, we filed an incident report and he doctor said to bring her in that day to be seen and I did. She had a 6 inch gash on her side, I was contacted by Lisa White from claims management and she asked if I would email her the pictures I took, I did she never responded so I emailed her again and she responded back ” I find it hard to believe she didn’t see them on the floor”…no sympathy, no apology whatsoever, I am furious I emailed her back for her supervisor information and told her under no cirXXXXstances in my 7 yr old responsible for the rugs on your company floor or the fact that she fell and was hurt! How dare she treat my daughter or I in that manner! Rude and disrespectful to say the least!
I fell inside the store near a pop display on the slick floor. I was not helped but, but was asked if the clerk who went by me, if I was okay. She offered to help me carry my stuff to the checkout. I told her I would be contacting her if I wasn’t ok. This happened on a Sunday morning. I called back to the store, and was chided that I had left the store. When I talked to the manger, she went, “Hey, what’s happening?” and they act like it is not a big deal. I have called the store 4xs and have left 4 msgs with the Risk Management. I have not heard anything from them. I went to a chiropractor and he is helping me. But no way should I have to pay for these bills since I fell in their store. I finally found out I have a claims rep, but she has not called me. I have tried all times during the day. I guess the next step is their corporate office?
So, my daughter works at Dollar General in San Antonio near Marbach and 1604…across from the schools and previously notified her supervisor that we had a family member pass away recently and would like to be able to have some time off when the funeral or cremation was scheduled. Today we find out we are scheduled for Friday. My daughter tells the store manager and is told she can not take the time off without a funeral home letter or death certificate. Well, death certificates can take up to 3 months to be processed. No funeral home is involved with the cremation. We don’t live in the same city, so it’s not like we can just hop in the car and go get information.
I can’t believe that the CEO of Dollar General would prove of this kind of treatment. I honestly would like Todd Vasos to reply and say this is a policy he actually supports. Also, in the phone call conversation the manager actually threatened my daughter’s job without even attempting to see if other arrangements can be made.
Please get management involved and run down the chain! I have problems believing this is the norm at your operation.
Hello my name is Taneshia Sumpter and I was working at Dollar General in Anderson, SC for 6 months when I was working there I was telling my use to be store manager that I was leaving to another state so mainly I was putting at least a two weeks notice in but I didn’t quit until I had an miscarriage with my unborn child I didn’t went back to work because I was leaving to go to a different state so Kevin the use to be district manager put on Not Eligible For Rehire for no reason at all and he was fired for doing something Illegal ever since he did that I can’t work at all because of him I was honestly a excellent worker I came to work on time and I always did what I was told when my store manager needed help I always ran up to the store even in the early mornings especially taking care of two kids I was hoping the district manager can please help me out I was a hard worker and always satisfied with the store I was mainly the only one who would help out the store manager
i had an issue like this back in 2011 and am still trying to get someone to contact me about it because i actually enjoyed working for this company. i had been telling my manager for a few weeks i was going to be moving to another county 2 hours away (from Randolph County NC to Burke County NC). She wouldn’t transfer me to a store in the town i was moving to. And when i moved she put me down as non rehirable. I have called corporate office they gave my message to the district manager in the town i usto live in that person called and said i had o speak with the one in the county i am in now was told they would let that district manager know to call me but that is as far as the situation went…. Hope you have better luck then i have been having with it.
Always fax a letter over to corporate about your notice. Never trust the store manager. If u never gave written notice there is no paper trail that you can prove. Now it becomes he say she say
I am writing to issue a complaint regarding store # 00285. I have shopped at this store for years, but for the past few months, service and quality have taken a dramatic turn for the worst. The store is dirty, the parking lot is dirty. They have removed the trash cans from in front of the store, and people simply throw their trash on the ground. The store rarely has soft drinks (Coke products) in stock, even today- a Friday. The past few times I have been to the store, a young woman (manager ??) is always out front of the store chain smoking and the clouds of smoke are a health concern. Inside the store could be much cleaner and better stocked. If you voice a concern, your reply is a snicker. As I said, I’ve shopped at this particular store for years. However, I’ve decided that I will now stop at one of your competitors who is right around the corner. Their store and parking lot is clean, and the store is well stocked. The employees are helpful and polite. I hope that someone in management can take a interest in this store, it is not too late for it to be turned around, but not without some intervention. Thank you. I am writing to issue a complaint regarding store # 00285. I have shopped at this store for years, but for the past few months, service and quality have taken a dramatic turn for the worst. The store is dirty, the parking lot is dirty. They have removed the trash cans from in front of the store, and people simply throw their trash on the ground. The store rarely has soft drinks (Coke products) in stock, even today- a Friday. The past few times I have been to the store, a young woman (manager ??) is always out front of the store chain smoking and the clouds of smoke are a health concern. Inside the store could be much cleaner and better stocked. If you voice a concern, your reply is a snicker. As I said, I’ve shopped at this particular store for years. However, I’ve decided that I will now stop at one of your competitors who is right around the corner. Their store and parking lot is clean, and the store is well stocked. The employees are helpful and polite. I hope that someone in management can take a interest in this store, it is not too late for it to be turned around, but not without some intervention. Thank you.
I will b calling headquarters in the morning!!!
The manager Darius… in the pearl river ny store is an idiot!!
No people or management professionalism!!
I was buying 2 bags of chips & third one free & the sign was under the shelf I was buys from!!
Darius would not budge for anything!!
I returned everything! Told him I would not shop here anymore and he replied ok??
A real jerk! The people on line couldn’t believe it!!
Dear Corporate,
Like you need another complaint. Mine is benign, but has cost your store hundreds of dollars, in sales. # 1. I am in my 70’s, I look it, but the store wants to “card ” me. Alabama law does not require that . Must be corporate policy. I refuse, just go up the street to Winn-Dixie.
#2. When the new manager took over a,t EastBrook , Montgomery, Al.( I live in the neighbor hood, shopping there for about 10 years or so. )She threatened to call the police , because I take the cereal out of the boxes. I don’t need the boxes, and told her so. She was adamant, that I not do that , I said I was not shop lifting and was not out of the store. She threatened me again. I paid and have not shopped there since, certainly hurting her gross, I hope. The Grocery store right next door sells what your store carries at a discount. I often go to Greenville, the store in the strip mall is great, always neat , clean and friendly.
The Saucier, MS store #15474 is not rotating or putting up their stock in a timely manner. I was going to purchase some vitamins and they expired 10/2/3017. Stock has been blocking the isles and sitting on the carts they come in on for 2-3 weeks. THE DISTRICT MANAGER NEEDS TO MAKE A SURPRISE VISIT!!! The shelves on the laundry detergent isle is always empty. The manager Nadia is telling her employees that if a manufacturer coupon does not scan do not manually put it in even if the correct item is being purchased and it’s on the coupon. I have been shopping at this store from the time they opened but today is my last day. Nadia is very rude and has been given a store to manage without the skills and knowledge or retail experience need to function effectively. I have been the district manager for a huge retail store for over 13 years and I have never ran into a “so called manager” like Nadia. Rookie manager can do a better job!! She has been verbally rude to me, and other customers on more than one occasion. She lacks people skills, management skills, and retail skills. Stock should never block isles and remain on their carts for 2-3 weeks. She’s been at this store for a month and told me the stick was there when she got there. I told her you’ve had a month yo put it up so what’s your excuse??? She said I don’t have the time. She’s not only going to bring the store down further she is going to force customers to go to the Dollar General on Oneal Rd in Gulfport or the Dollar General on Central Ave in Saucier. Someone needs to take care of this store problem and get mangers with retail experience and know how!!!
My local store in Etowah Tennessee is always dirty, and the shelves are usually empty in the dog food section.
I was just there about thirty minutes ago, with a coupon only good for today and the only young lady working in the store would not take the time to look for dog food for me in the back.
She told me to go to another store in another town about 5 miles away, or I could wait thirty minutes to see if she would get help.
It is obvious the store is under staffed and the management cares little about keeping the shelves stocked and clean.
I am disgusted with dealing with Dollar General anymore.
Updates won’t be worth anything. there are too many other stores with better service for me to care what happens with this store.
How can we get a Dollar General in our community? It is 10 miles North,12 Miles South, 15 miles West, and 22 miles East to the nearest towns. I have seen a lot of Dollar General stores in smaller community’s then ours. I should have started with my location which is in a small community in Southeast Alabama called Hacoda and yes we are on the map. With our location, as stated above, it would be a blessing to all of us to have a store in our area. What do we have to do to get one?
Dollar General JUST got built in Sweet Home,Oregon. According to the history of Dollar General, everything WAS suppose to be $1.00. We are a small town and devoted to our businesses. Hoping for a good relationship and involvement with Dollar General.
Dollar tree!
I’ve read a few of the comments here. I’m not corporate. I’m an employee in a store. From what I’ve read here this seems to be a company wide problem. We love our customers, but, I see many areas that the company needs improvement on/in. It’s a shame really, it didn’t use to be like this from what I’ve heard from long time employees. We are short staffed in the stores, even when they say we are fully staffed. No matter how busy the store is, each and every employee is expected to do the work of 2-3 employees. I personally have written an almost 900 word, 2 page letter stating some of the things that we have to deal with. I have posted it on our Board of Directors page, although I’m not sure it will make the public comments. As of today I have also directly emailed this same letter. I have no idea if it will make a difference, I can only hope.
I’am writing in reference to a family member that worked at the Dollar General Store on College Park Rd in Ladson
, S.C. This one person was the most dedicated employee that I have ever seen. She didn’t make much money (which was ok with her) after several months she got the position as a Key Holder! She still didn’t get much of a pay raise but certainly more responsibilities!.She was pleased and excited! She was always on call and to our family seemed to always be working!! She adored her customers and they loved her!! She missed so many family events due to the fact she was the one that always worked on the holidays and mostly nights. We tried to encourage her to move on with a different career but she loved what she was doing and didn’t want to leave her customers! Just recently they put a new Manager in the store who was rude and very insulting. Along with her came her sister-in-law. The manager told this employee that she was probably going to demote her and take away her key (no reason)This new manager was hateful and disrespectful. We had a terrible storm here due to Irma and the manager told her to come in but this employee did not want to drive in the wind and rain (of course the store ended up closing early!} This employee has cried every day going to work and coming home! I know this for a fact because I spoke with her every day!!! A few days later they fired her and said she had left the safe opened the night she closed!! That never happened!! Since that manager has been there she has been trying to get rid of this employee! This totally breaks my heart that someone who is so loyal and dedicated has to endure such meanness. This is so unfair and certainly not good for the company for I’m sure when her customers find out what happened they will not be happy.
I had a very bad encounter with your new manager today 9/6/17 at store 5148 in Rayne, la. 70578
Very rude and nasty my purchase consisted on 4 items that were marked on the shelf as 4.50 was charged 5.00 this has been ongoing for 2 months! I’m sick of these attitudes when I purchase what I need! She argued the point with me and affirmed next time it won’t be that price that I better deal with it! What a XXXXXX! Needless to say I will not go back to that store ever again and will do business st family dollar from now on! I’ve been a store manager for a few dollar stores and have never treated anyone that way! She was very rude and ugly to me as if I did something wrong! Won’t ever go back and I’m damn well sure you will lose a lot of customers since she is there! Track your profits and losses from 2 weeks ago! Done!
I went into the store number #06873 1300 Campbell Rd PO Box 1103 Warner, Ok 74469-1103 phone number (918)-463-2015. I visited the store on Sept.2, 2017 to purcheses a phone card, and had to stand in line for 10 minutes, there was only one cashier. I use to work for Dollar General and I know that there is not suppose to be one employee in the store at any given time. This is the worst store I have ever been in, and they just reopened from being closed for 2 weeks. This problem needs to be addressed. Thank you Tonya Starr
I’m a former employee that worked for DG a total of 1 week and 2 days at the Insbruck Mall DG in Asheville, NC & now I’m having trouble getting my pay. Oh, they paid me the hours I worked, but I can’t get the travel expense money they owe me because they hired me for one store & because this other one was so bad no one would work there & I was asked to fill in for a couple of weeks till they could hire someone. They kept telling me it was in a bad area and the customers were why no one would stay there, but that’s not it at all. It’s because of the manager & assistant manager who are 2 of the biggest XXXXXXes ever to hit a store. And if you don’t kiss their big a**es & play pretty with them, they don’t want you there & give the new employee a hard time by putting them at the front register, with no experience whatsoever, walking away & disappear. The assistant is the one who got me. She was there. All the time! When she worked, when she was off work, all the time. And she’s one of those people who bully other people around with her position. She tried it once with me & I do mean once. But she showed up one night after we had closed, cause she was off and has no life, because the moron I was left with screwed the computer up while cashing out. And she did the same thing the night before cause she really don’t know a damn thing and thinks she does. She said it was because corporate messed them up all the time. Anyway, they have this rule about 2 employee’s being there leaving together, but wouldn’t let me leave after she showed up. Said she couldn’t cause she was off, but had to come check on the bed she was having moved in the back room so she could finally live in her dream home. DG!!! No, seriously, yes she acted this way, but when we were leaving there was this young couple outside, sitting in front of Big Lots that’s a good bit away from DG. And they weren’t sitting nowhere near DG, but Ms Big A** Bullfrog Bully (looks like a bullfrog when she jerks her head back & that huge double chin pops out) she comes out of the store hollering at these people how they had to leave the primises, but now she wasn’t even workimg. Of course the guy got pissed & told her they was no where near DG & he was correct in saying they were none of her business. It was when he stood up & she saw the aluminum baseball bat he had that she started hollering she will call the police & she did. They did nothing to deserve that one bit! He didn’t do anything but curse her as he was leaving before toe police got there but that situation could of gotten real bad real quick & I feel like she put me & the other employee, Twinkle Toes, in a life threatening situation because she’s a big a** bully. Other than them 2, cause the manager lies for her constantly not thinking, HELLO cameras watch your a** too!!! Ok any advise what type of attorney I should get to sue their a** for her putting me in that situation?
I think that someone needs to talk to one of your employees at store #8962, on Wayne and Chelten Avenues, or fire her. Her name is Latoya B. I found her to be very rude one evening (I think it was Saturday or Sunday, 8/26 or 8/27. I shop there regularly.) The cashier needed to have an item voided for another customer in front of me, so she had to call the manager-on-duty. (James O. wasn’t there that evening.) Latoya came up to the register and mutter “God” under her breath. And then, when I came back to the store soon after, having forgotten something, she told the cashier who was trying to help straighten up the aisle, that she was going to write her up for not finishing that aisle fast enough. I thought that that was unfair because it was a busy day that day. Plus, she should have been more kind and helpful when the cashier needed her assistance. The cashier (her name starts with a K, but I can’t pronounce it) was considerate in spite of all that.
I am president of the American Legion Auxiliary Unit #385 In Moran, Kansas. We are looking for a tax exempt card from Dollar General. we file a 990EZ e-postcard every year.
We buy a lot of products from you and I need to know what I need to do to receive this tax exemption status Please contact me at the above e-mail or send the forms at:
Nancy Gardner
American Legion Auxiliary
PO Box 246
Moran, KS 66755
Dee would rather not provide good customer service. She would rather talk to Janice about hooking up with a guy or hooking up with something else.
Dollar General store # 19010 telephone number (901)362-0609
6195 Winchester Road Memphis, TN 38115 Time: 19:52:50
I will first start off with background information about me and the assistant manager at my store, M. I’ve had problems with her both times working at this location. The first time I left, in large part because of her but I put my 2 weeks in and left on good terms. When I was rehired the store manager D told the assistant manager, T to contact me to ask me to put an application in because he needed another cashier. M constantly talks down on me and makes me feel like I am stupid. She tells me personal information about other employees, even after asking her to not involve me multiple times. She looks up background checks on my family, more specifically my husband and completely embarrassed me by talking about it on the sales floor with customers around us. She has also looked up background checks on other employees, and their families and shares the information with employees and customers. I have talked to D more than once about the way that M treats me and the way she talks to me and he always responds that he will take care of it. Nothing ever happens and the same behavior continued to go on. She would constantly tell me to do things other than what the store manager directed me to do. She would ask me to do the tasks that she was responsible for before I did the stuff that I was supposed to do. She constantly interrupts my work to ask me to stalk people through out the store because she thinks they are stealing (99% of the time this is not true) and sometimes sits and watches the camera for an hour at a time because she thought someone stole something.
Next I will go to an incident that happened on August 16, 2017. It was the day we got the truck and I was working on stocking the cereal, I fell off the ladder and injured my ankle and also still have a bruise on my leg. After about 5 minutes I picked myself up off the floor and hopped to the backroom where the store manager, D, was working. I informed him that I had just fallen off the ladder and that my ankle was hurting. He responded “Do you want some ice? Oh wait, I don’t have any ice.” So I said ok, and went to the fridge where I grabbed a bottle of water and went to sit in the office while holding the bottle of water to my ankle. I then asked the assistant manager if we had a first aid kit or an ice pack and she told me that we didn’t, but she would store use one for me. I got a rubber band and secured the ice pack to my ankle. I sat down for 10 minutes and then slowly went back to work. The next day when I went in for my shift, I told the other assistant manager, T, that I had fallen off the ladder and that my ankle was still hurting, and showed her the bruise that was on my leg. She asked me if I filled out an accident report, I told her that I did not, and I said when I told D about it he did not say anything about doing so. She informed me that it was too late to do now since it happened the previous day and next time anything happens I will know to fill it out.
On August 22, 2017 I arrived to work at 3pm. I went straight to the backroom and informed the two assistant managers, M and T that I was not feeling well. They told me they would call someone in for me so that I could go home. M informed me that she spoke to J, and that he was not at home but he would come in around 5pm. I told M that I would try to stay until he made it in because I would feel too bad if I had to go home and leave them short handed, even though there was another cashier there with her. I always take my job very seriously, I’m never late, I never call off, and I always come in for extra shifts when asked. M went to lunch at 5:05 and I was at the register providing back up because the line was getting long. A lady on a cell phone approached the counter and asked if I was open, and I responded “yeah”. She then starts talking on her phone about how rude I am, and how I look confused and there is something wrong with me while giving me disgusting looks. I feel that she was being rude and verbally attacking me and this made me very uncomfortable, I decided the best thing to do was remove myself from the situation. I walked away from the register, at this time the customer continued to speak about me in a negative manner, and I walked to the back room of the store closed the door and went and sat in the office.
At this time M was on video chat with her husband and I waited about 5 minutes for her to finish her conversation. I was hesitant to speak to M about the situation because of past issues, and I do not trust her. When she speaks to me she is very condescending and makes me feel stupid which makes it extremely hard to have a good working relationship with her. She was the only other person there that I could talk to, so I decided to talk to her and let her know what had happened. When we finished talking (in the back room, with the door closed) the customer starts yelling through the door that she “just happened to forget something” and heard the whole conversation. She then started yelling that she was going to call corporate, and she knew my name was S and that she heard me cussing and all this nonsense.
At that point M decided that she was going to speak to the customer. I’m still sitting in the office so I closed the office door as M opened the back door. M was talking to her saying that she can call corporate (said this more than once) , and also told her to call D in the morning because she didn’t want to deal with it. I stayed locked in the office until I was sure the customer left. After entering the back room I did not know that the customer had followed me to the back, and I did not know that she was standing outside the door listening in. I did not speak to her once I entered the back room. T was also in the store at this time shopping with her daughter, and saw the customer at the back door. She told me she got the impression that the lady was looking for trouble, had a huge fake smile on her face the whole time, and that she was really rude.
My assistant manager T had texted me and said she had spoken to Michelle who said that if the customer did not call with a complaint she was going to act like it never happened. If the assistant manager who I don’t even believe likes me, can basically say that it’s not a big deal and she was going to pretend that it never happened, how is this considered an offense bad enough to be terminated? The thing is – it wasn’t a big deal, because that customer never called to complain, I believe I was fired because of SHE said the manager.
On August 24, I went to Dollar General to buy some cereal for my children. I was with my husband and my son, I was not scheduled to work that day. The store manager approached us on the sales floor and informed me that I no longer have a job because he can’t have employees talking to customers that way. He had no interest on asking me my side of the story, or if what happened was true, or what happened at all. If you look at the camera on that day it will show you that I walked away from what I believed to be a verbally abusive customer, and went to our back room and into the office to speak privately with my manager. I had no knowledge of the customer following me or listening outside the door. Once in the back I spoke to my manager and said NOT ONE word to the customer who was unknowingly on the other side of the wall!
How is it fair to be terminated with out anyone hearing what had happened from me? How is it fair to be embarrassed by being terminated on the sales floor 2 days AFTER an incident, with my family and customers around? Am I not allowed to privately speak with my manager in the office, behind closed doors when I’m upset over a situation? This whole situation has me completely confused, how can you treat people this way and get away with it?
Currently waiting on call backs from HR, DM, and Lawyer.
I live in Nashville, TN 37214, and there are three DGS locations near me. My complaint is stock. You put Pepsi product 12 packs on sale regularly 3/$9 and that’s a great deal, but it would be nice to have 3 of those products in stock when you do. This has been going on for the last year. We have asked/managers and employees over and over, but they either don’t get it or don’t know what they are doing. I’m done with them. Walmart always has them so we will just drive the extra couple of miles to not have to go somewhere for nothing over and over. I would just suggest you educate your managers on how to order and stock items. Plain and simple.
My daughter and I went to a dollar general in Berea the one by sav a lot and they had so much stock out that you couldn’t see anything we asked them to move it so we could look at the shoes yea they moved it but put it right back if someone was handicapped and in a wheelchair they might as well have turned around and went out because they wouldn’t have been able to motivate in it and the racks or what ever you all call them were stacked so high they are lucky that nothing fell on a customer I took a few pictures just to show what it looked like it was so redicilous uncalled for if you are going to stock pull out one rack at a time be cautious not irresponsible and they also have so many clothes hanging that you can’t see what they have if you try to take one down then you will pull others out it’s crazy
went to Dollar General store in Raymoore Mo store 187 is what they said. I went in to get used boxes, girl told me on row 9. she was to busy to walk with me. so dame dark in their whats up with that?? I walk back to where she was at. ask her where was the used boxes. She must of understood what i said that time. She said if i wanted any boxes i had to buy the ones they had. I talking for over 20 years i could walk into a DGS and get any USED box . know you are being a Tight $$$$ you need the money . You lost a sale to i was going to get tape paping paper, wraping paper. OH no I could not reuse a box for real wal-mart, dingers, price chopper, all will let you have the old boxes. Last time i will stop into a lazy — store where it $$$$$$$$$$$$$$ workers are to busy to even say hi how are you.
I came into my home town i stop at another DGS I ask them do you have any Used boxes. The girl said yes. I ask her if i could have some. She walk me to where at.I been Giving the churches, clothes i could not wear or wanted, I was thanked for giving .
Date: August 2, 2017.
Weekly Visit.
The treatment that I received today warrants this email. Today on one of my weekly visits to the Dollar General Store (#15339 ) turned out to be one of my worst visits made to a franchise.
The story is as follow: I entered Dollar General to pick up some of my favorite snacks. After shopping for approximately 30 minutes, I checked out and proceeded to leave. After putting my bags in the car, I remembered that I needed a bag of ice. Because the ice container is locked at all times, I return to the store where there was no one in the front of the store. I stood at the counter in full view of the manager, who was in the back of the store stocking the shelves. I proceed to get the money from my purse to purchased the ice. Since the manager did not proceed to the front of the store, i approached her and informed her that I wanted to purchase a bag of ice. I remain inside the store while she retreived the ice. She put the ice on a different counter from the opened cash out counter and proceed to wait on a customer that had walked up to the counter while she was getting my ice. She did not ask if it was ok to wait on that customer before me. I waited until she completed the transaction, I ask her why she waited on that customer before checking me out. She claimed that the customer was next in line. But how could that be when she acknowledge me standing directly in front of the cash out counter directly in her view getting something from my purse. I guest she saw the other lady through me! which was not possible. I had direct eyed contact and I walked directly down the isle to the back of the store to ask for service. This was not why really upset me the most. What really brothered me was that she did not apoligize for overlooking me and proceed to justified that she had to stock the store and wait on customers. If another employee was at the store, I never saw that person. She continue to explain that she did not know if I needed anything since I was just in the store making a purchase. I then told her, as employee, because I was standing in front of the counter with no bags, she should have ask if I needed anything else. I told her that it was crazy to not have someone in front of the store. She became combative and I quote, “get out of my store” and ask me to “never come back”. I ask here if she own the store? She said, “I am the Store Manager”. I then informed her that this is Dollar General’s Store. I cancelled my transaction for the ice, and returned the other items that I purchased earlier for a refund. There were other customers waiting to check out, so I told her to forget it and to wait on the other customers. She claimed that I disrespected her. But I guess disrespecting the customers that makes it possible for her to be paid, does not matter. Signed, Once a Loyal Customer VA.
The dollar store in Marysville Pennsylvania has not been open having signs they’re staying open it Saturday Sunday Monday 8 to 5 and it’s 8:24 AM and they’re not open this is getting ridiculous
I really love the Dollar General in Philadelphia, the one on Wayne and Chelten. They have many great products at awesome prices.
However, I think that you need to have more people working there, about 4-6 people a shift. They usually only have one register open, and if there is a problem, the cashier has to call the manager (or the manager on duty) over, and that seems to take a good few minutes, especially when there is a long line. And I often feel sorry for the cashiers. I can tell that they care about the customers because they hate when a mistake is made, or when things are held up, just as much as the customers do.
In fact, when I went to the store sometime around 9:00am on 7/28/2017, the lady was calling other employees to see if they could come in…even when it was their day off. Either that, or they weren’t scheduled to come in yet. I couldn’t blame those who she called for not answering. Even though they try not to show it, they look exhausted, overworked, and stressed out. I wouldn’t have answered either, if I were the other coworkers. I would be glad to be home, and I wouldn’t come unless I was scheduled to be there.
Besides that, they don’t seem to get done what needs to be done because there are only 2, 3 people in the store a shift. If they had more people, two at the register, two doing the stocks, and maybe one or two others keeping the items lined up neatly and all, maybe they wouldn’t seem so put upon.
Plus, floor looks dirty, and some aisles have the carts with products on them blocking the way. That needs to be taken care of. And the employees need to keep up with what is on sale, and what isn’t.
Other than that, I really don’t have anything to complain about. It’s one of the best Dollar Generals I’ve been to. Good going!
DG store here in Harlingen, TX had a problem giving out receipts for four days said they had no tape. The clueless people couldn’t figure out how to call another store and borrow some. I got a call from the regional manager (first time after several complaints) he said he didn’t know that this was happening. The bearded so call manager on duty in the evening doesn’t have any idea how to run a store. He over charged me for milk from the listed price on the door and said he has no control over milk because it comes from a vendor and I would have to pay the price that the comes up on the checkout.
Last year I went in the store in a matter of minutes killer bee’s had swarmed above the automatic door to enter the store. All four woman running that were working in the store were once again clueless as to what to do. The fire dept is right across the street. They all debated if they should call the fire dept. I told them to turn of the automated door so the bees would not come inside they looked at each other and said they didnt know if they could do that. OMG protect yourself.
We all know DG doesn’t employ the best of people or many with common sense. You can come here and read story after story of stupidity.
If you are looking for a job at DG it looks like they will hire anyone that is breathing ,
Bought a few Items .. went to check out ,ring up a different price took the store manger to the rack .where the item was and showed the price marked ..on both sides of the rack .she said I could have one of the teas ..for the price marked ..but the other 4 bottles at full price .Not right ..Sharon ..of Cabool mo Store ..Shame on you ..
The new sale flyer came out and there was a phone on there that I wanted too purchase . So I went too several Dollar General stores too purchase this phone and none of them had them in stock they said they were all out of them and I said to them on the first day of the sale that is impossible !!!! So how could they advertise a sale on a item that they do not even have that’s false advertisement !!!!!!!!!
went to the dollar general in yates center and could hardly get around as the store is always a mess. i have called about the problem and it is like nothing gets done. It even more of a challange for my friend who uses a mobility scooter to get around
!!!THE WORST SERVICE EVER BY A STORE MANAGER!!!!
It is unimaginable that I would be treated with such disrespect and vulgarity while attempting to make a simple purchase at the Dollar General located at 1377 S. Dixie Hwy in Deerfield Beach, FL 954.246-3164 on Monday, July 17, 2017. We encountered Theresa who identified herself as the Manager on duty.
My sister in-law and I went to purchase some dial soap with valid manufacturer coupons that we downloaded and printed from the internet. The couple ahead of us purchased approximately 20 bundles of dial soap using a combination of manufacture coupons and store coupons. The male store employee helping them was not able to use a few of the coupons and requested assistance from the female store employee. In return, the female employee behind the counter kept coming over interjecting snide remarks and commenting that she was going to contact the general manager because customers, who were using the $3.00 off coupon, were getting the product for free.
Theresa became so frustrated with the couple ahead of us that they ended up leaving half of the soap products behind. When my sister-in-law and I got ready to purchase our products, the male employee behind the counter started to assist us. However, Theresa left the customer that she was dealing with and begin interjecting verbal assaults directed at my sister-in-law and me.
Theresa then began to yell in front of a store full of customers once again by saying we could not use the $3.00 coupon. We attempted to explain that the $3.00 coupons in our possession were different from the other customer. Theresa approached us with a profane attitude because of the previous customers. We told her not to take out her frustrations out on us. She said, “let me see your coupon” in a very nasty tone. We informed Theresa that she was giving us a hard time for no reason, based on that she denied my sister-in-law and I service and told us to get out of the store. Everybody in the store was shocked that she dismissed us like that. We walked out but decided to go back in because there was no reason that we should have been refused service.
Consequently, Theresa cursed out and called my mother a XXXXXX for having me serval times. When the guy started to ring us up she ran over and said, “I told you we were not serving you”. “You wouldn’t let me see your coupons so leave”. As my sister-in-law started to video the encounter, she told us that we could not video the encounter and that she was calling the police. Mind you if the store cameras work then we were being recorded too so why would we not be able to record as well.
We said how stupid is that for you to want to call your general manager because people were using coupons be it manufacture or store coupons getting items discounted or free. Theresa became even more irate and proceeded to call us XXXXXXes and that we were born from XXXXXXes and that she didn’t give a s**t whether she had other customers witnessing this encounter at all. She literally stopped checking out customers just to argue with us about coupons. Which by the way, takes NO money out of her pocket whether we get it for free or pay a discounted portion of the total cost. But she continued to talk loud all over top of customers. Everyone was shocked that Theresa, who called herself a manager stopped helping the line that she was working, which had grown to about 8-10 customers. This entire experience was extremely unprofessional, rude and embarrassing. I cannot fathom that Dollar General, Inc., would allow its employees to subject customers to this type of hostile environment and harassment. In addition, placing the responsibility of resolving customer service matters into the hands of a low level inexperience manager who lacks professionalism, integrity and courtesy is unexeptable
Theresa at one point claimed she’d called the police, which we encouraged and waited outside but no one came. If this is quality of management, service and/or non-service, than we will never patronize another Dollar General Franchise or otherwise and my expressed concern will not end with this letter.
I have shopped in you store here many times, however, I probably won’t be back until winter now! It is and will be over 100 degrees here with about 50% humidity. I walked into your store and it was like a sauna! It was so hot, I had to leave and won’t be back. They said that corporate controls the thermostat! WHAT????? Don’t you people know that when it is summer, you need to run your air conditioners??? I feel sorry for the people who work there, I sure wouldn’t.
I am writing this due to the treatment i REPEATEDLY receive at your North Huntingdon store in Pa. I have been going to this store and others for years. Well I should say HAD been going. I will never step foot in the door in that store again! I was in tonight at ten til Eleven. Now it was late I do understand. However the store states you close at eleven. I was going for medicine for my sick wife. Once again this is not the first time this has happened . If I step foot into the store ANYWHERE EVEN close to closing your employees are SCEAMING and yes screaming! “We close at eleven”! Now I am aware that this store closes at eleven. I can read!! I was there as a emergency run for my sick wife. I was rushing as fast as I could looking for the three items I needed as these two employees yelled back and forth to each other across the store, to make sure I could hear. “DOES HE KNOW WE CLOSE AT ELEVEN”? Now this is NOT the first time they have yelled at me or my wife or many other customers anywhere after 10:30 how “WE CLOSE AY ELEVEN”! I was also treated very rudely when I was asking where an item was so I could get out of the store as quick as I could. Because I know and so does half of the township from the yelling “WE CLOSE AT ELEVEN”, that the store was closing. Instead of your employee assisting me she waved her hands as to swat a bug in the air and stayed ” it’s down the end of that isle somewhere”! Again this rude treatment from these two employees has happened on several occasions. I get it was close to closing time. However the store was not closed yet and the treatment is beyond unbelievable!!!
On 7-5-17 at store number 08145 in Rowland North Carolina at approximately 8:30-9’ocolck p.m. my granddaughter who is 12 years old was verbally call a Fat A** by a cashier worker by the name of Lakiete Hunt. I’m a very respectable lady in my community and I shop at dollar general every week. For an adult who supposed to be professional and educated to say this to a child is not acceptable , especially when she belongs to me.I’m not sure why this lady have such a bad attitude with it come to children, but something needs to be done asap before someone get hurt. I’m really hoping the matter will be addressed and handy.
Thank You Kindly
Hazel T.
I live in Abilene tx and there are several dollar general stores here but i live by the one on mockingbird and i have to say this is the most ghetto one here the store is in a shopping center that is ghetto all around i cant believe theyre still open and to top it off people are stealing products on a daily basis and they dont do anything i see packages open from customers stealing all over the place and they got to do better about management ive heard the manager talk about other people and employees i didnt know she was even the manager until i asked the cashier and she told me she was the manager and her name was michelle she talks about people like its going out of style which is very unprofessional she needs a little advice God dont like ugly and as quick as he can bless you is as quick as he can take it away.
I live in Pinckneyville,Illinois. I complaint to you that our store here in town is all we have. We call it our little Wal mart! This store is in a horrible, dangerous location!!!!!plus too small. I go thru other towns,some much smaller than ours and they have nice new stores in prime locations! I think we deserve Better,I know this must be a money making store in our town!!! It’s a shame that you have put this store in such a Lousy location! Like I said, WE Deserve Better! You can barely get thru the isles as they are packed with merchandise and etc! Thanks for listening,Please try to get us a Bigger,better store where you don’t have to worry about getting hit in your car! Phyllis Crawford
Went into Dollar General in Fredonia, Kansas while in town for a wedding, to purchase items and saw some clothing that I thought was on sale. When I went to cash out the items were not on sale. I mentioned to the cashier that I thought they were on sale. He rudely said where did I see the sign. I told him out outside rack. He proceeded to go outside and I followed him. He told me to read the sign, it does not say clothing but shoes. At this point several people were in line, no other workers came up to help. I told him to just cash me out and I would figure it out later, because of line. My sister was next and had the same issue with “supposedly” items on sale. He spoke very loudly to both of us, in front of 5-6 customers that we needed to learn to read. I was so embarrassed. Went in next day to speak to manager and complain about the cashier that waited on us but found out the cashier was the manager!! The employee that told me who had waited on me, expressed, yes he is very rude sometimes. My family member went in two days later and was treated again very rudely by the same “cashier” manager. If Dollar General hires managers like this, I will drive 30 minutes to shop at Walmart. Fredonia is a small town and I would hate to see it close because of unfriendly employees.
I took a survey they said I won a $60 coupon didn’t receive any email or call from Dollar General yet can you please help me out
The coupon is a fake, and so is the survey you took. Dollar General does a customer first survey and the coupon id for $3
First of all I’m in dollar general almost everyday all the associate know me, and know I’m a very nice friendly shopper!! But, I refuse to be disrespected! As, I’m checking out I tell the cashier Niea I need to add an at&t phone card to my purchase she said ooo I will have to do another transaction for that…(WITH A ATTIUDE) I never even pay yet!! WHY? was my simple question to her NIEA became extremely outraged! Then started to speak to the lady behind me talking about me, absolutely childish & unprofessional!! I’m in complete shock at this moment!! She became Ghetto said “I don’t know her” is that a threat?? Really lady I won’t want to know you WOW!!! So, therefore the manger Cameron finished my transaction. Has Niea continually talks about me like children in middle school would do!! GROW UP PEOPLE – STOP BEING SO IGNORANT!!! VERY RUDE AND UNPROFESSIONAL!! I WILL NEVER DO BUSY THEIR AGAIN DUE TO HER ACTIONS @CECILIA DOLLAR GENERAL#12624!! I have never been so humiliated in my life!! Niea threw her hands up and spoke to another lady about the color of my skin and my place of employment!! Due, to the fact that I shop there daily (she saw me in my uniform)! My place of employment knows about this because I took this as a threat! Because, Niea spoken about it again when I walked out the store but returned back looking for my receipt to walk back in the store to hear her once again being disrespectful!! I came home then called their location (337)667-6275 and spoke with Cameron whom was the manger at that time, who did apologize for her behavior and stated he will have a meeting with the other mangers in regards to this matter! I’m simply writing you to inform you on the behavior of the store associate name Niea whom is very rude, unprofessional with no customer service skills!
this is the second time I’ve posted this and will keep posting it until I have a reply.. I know dollar general doesn’t care about sexual discrimination and all, but before I contact a lawyer I will give dollar general one more month to contact me with an arbitration date. if I have to I will show up at the corporate office until I have an answer. and just for posterity… my other post was stating that dollar general doesn’t give a crap about anyone other then themselves.. .when I was an assistant manager with them I got written up for doing my job and finding money, complaints about the store manager were never addressed by the area manager, and these complaints were sexual in nature as well… Flora Dollar General should be avoided at all cost.
To whom it may concern,
I know sexual discrimination isn’t that important to dollar general, I have been waiting to be contacted about an arbitration date for three of for months now. I would suggest someone contacts me soon before I do contact a lawyer. I have been understanding, then patient, now i’m a little irritated. You have my contact info
I went to the dollar general in afton Tennessee, the store number is 17297, several weeks ago I heard a manager say she will never hire a guy. That is discrimination. I don’t know what the company policy is for unnatural hair color but there is a worker that has blue hair, I don’t think that’s professional for a dollar general employee. There are 2 employees that always id me for cigerettes and the others don’t, I asked one why she was needing to check my id and she said that was the policy. I can understand policy but why don’t the others check for id. There is one worker there, I think she is the assistant manager she is shorter than the other ladys that work there, she is very rude and hateful to everyone. I have heard her yell at a cashier more than once. The cashier didn’t yell back she just took it. My heart went out to her. I have been in that store a lot and the one that got yelled at always works hard and she is always helpful and I don’t appreciate another worker yelling at her. Its very unprofessional to correct a employee in front of customers. The shelves always look like a mess. I have noticed at other dollar generals that the items are pulled forward but not at the afton store. This store needs a new store manager and a new assistant manager.
Hello,
Warm Greetings from Tompo Inc, am writing in respect of our interests in purchasing some products from your company. Before we proceed further i would like to know if your products are authorized to be shipped out of your country to mauritius .
If its okay for your products to be shipped to this location then i will be pleased if you can get back to me with the following information so that i can proceed with the order. A catalog of the items you have available a website to view your products, a price list if possible.
Please also be advised that our preferable means of payment for this order has to be via credit cards, so i need to know the kinds of credit cards you accept for the payments. I await the requested information so i can proceed.
Kindest Regard
Williams
I went to visit my neice in Clark,SD and was very impressed by the look of their store there, how welcome I felt when I was there and how nice and helpful at least most of the employees were . I was not impressed by the store manager at all she was rude and disrespectful .
I felt really sorry for the cashier who was at the register one afternoon when I came in. The manager openly scolded the cashier from what I am assuming is her office and told the cashier that she needed to get back to the office and fix her stupid mistake…
She was so demeaning and disrespectful to the cashier, who’s name I will leave out incase this is posted publicly. The pregnant young lady, who voiced that the cashier was her mother, was very upset and voiced that ” no one talks to my mother like that.”
I could tell by the look on the cashiers face she felt so bad and her face was red. From what the manger said from her office, loud enough for customers in the entire store to hear, the matter in question was all because the cashier had opened a role of coins.
I came in later to see her and to see if she was ok.
I asked her if she knew how I could get ahold of the higher ups to voice my complaint and concernse. She teared up and asked me to please not say anything she didn’t wasn’t to get introuble more than she already was
No one should ever be taked to like that especially infornt of customers or infront of their children.
For that reason my neice and her family will only be coming to the store when they know the manager is not at the store..
My question is, how can you have a store manager who acts inappropriately and demeans her employees in public stay in the store.
At a family gathering later that week the store manager was brought up again and from what I know the community really dislikes the store manager and wishes that they had chosen someone who knew how to treat employees and customers.
You are very lucky she hasn’t been sued for harassment and that young lady has a huge heart of gold.
I am stationed at a base that has a dollar general very close and I frequent often. I NEVER hear or see anything like what happened in South Dakota.
My digital coupons never come off. I have them clipped but when they total my purchase, the coupons don’t come off. I use the right phone number and cashiers say they don’t know why. Can you help me to be able to get my digitals applied?
The digital coupons NEVER seem to work at the Dollar General store that I shop. Today I had over $100 in merchandise that all had coupons – 1/3 of the digital coupons would not work and the cashier said she couldn’t do anything about it. I held up the line and made her remove the items that the coupons did not work. I paid $33 dollars. So Dollar General lost the sale as I went to Walmart two miles down the road and purchased the items. They also lost the sale from customers behind me who gave up waiting in line while all of this took place and left. I then called the customer service number and they could not help me either. Gave me an email address to send my concern to. Nope just won’t go back until they resolve the problems. Don’t have time for this nonsense.
First of all I was fired for being slow. They knew I was slow before I was hired. Chelsea said she didnt hire me. Second, they ban me from the stores in town. All due to something that was not true. And had nothing to do with work. And Isabell the XXXXXX. She said, what is wrong with u? I could have sued then. Now this b word Chnelsea bans me from the 3 dg’s around here. I talked to an attorney. And Texas is a right to work state. Ok, but I still shouldnt have been banned under false claims. I will talk to the news and the radio about how DG fires employees and bans them when they are gonna get ratted on. Oh yeah, Pete is a puss! And I am thinking about calling that attorney and the news. And posting all sorts of crap about this store unless something is done!
I was recently employed at Dollar General in Summerville, SC on Dorchester Road. My 1st and only day as an employee was horrible. The manager was transferring to a store in Dallas, Texas and could care less if I was properly trained. Her 1st MOD was suppose to be training me but wouldn’t acknowledge that I was even in the store. Both were very unprofessional and things in the store were referred to as “Dollar General’s broken down s**t”. I overheard the manager telling a customer that the employees were ” ignorant and couldn’t read” when something had been stocked in the
Wrong place. New employees should not be shown poor attitudes such as this and made to feel that its a terrible place to work. You will have to pay me more than $8 an hour to be completely ignored and ill trained.
WORST 4 WEEKS IN MY LIFE. THE MANAGEMENT NON EXSISTING, NO TRAINING AND AND WITH THE OUT DATED REGISTER, A JOKE. THEY EXPECT YOU TO KNOW EVERY THING ABOUT THER STORE THE FIRST WEEK. AND WHEN YOU ASK QUESTIONS THEY GET MAD AT YOU. MANAGER CONSANTLY TALKS ABOUT EMPLOYEE TO THE VENDERS. THEY DONT EVEN PAY 8 BUCKS WHICH WAS A LOT OF WORK FOR THE LOW PAY. POOR MANAGEMENT, AND UNFROFESSIONAL
I saw on a Facebook page that people are saying dollar general gives rain checks. Is this true.
The Dollar General store in Springwater, New York needs to mow the lawn, it’s about a foot high. I’m not the first to notice!
If you complain to the city they will send a notice on lawn care and will enforce the local ordinance
I live in antlers on at your
The condition of the Dollar General in Grand Lake Louisiana 70607 south of Lake Charles is poorly ran. You all just remodeled this store and since then closed several days because of employee problems and the shelves are empty.
The manager is constantly smoking out side. One has to hunt someone down to check out.
We are to the point we won’t stop there any more.
The Dollar General on State Route 235 Indian Lake Ohio is the most unorganized Dollar General I have ever been in! It is dirty. You can not even push your cart down most of the aisles. There is alway merchandise on the floor in shopping carts that need to be stocked. I don’t know what has happened to this store but it is a real mess. Please send someone to clean this place up. It is embarrassing!
Nothing good happens after 10:00 at night. That is what my mother always said and it’s true. So I simply don’t understand why Dollar General would extend their hours to 11:00pm and put it’s employees at greater risk of robberies or attack.
I understand the need to provide a service to the community and to make a profit, but at what risk? Many young people begin careers at Dollar General and to have them getting off work after shutting down at 11:00pm, is just plain dangerous for all involved. It is certainly not worth the small amount of profit that will be made. In fact, it is likely to cost Dollar General much more and the employees possibly their life. Even in places considered extremely safe, in todays world easy money is tempting to those that tend to live near these stores.
Please reconsider staying open later at night, consider the safety of the employees over the few dollars extra to be made. I know that Dollar General is looking to brand it self with an entire new image but news of more robberies or worse is not going to help.
One other note of safety I would like to mention is your store fronts. The store fronts tend to be so covered with advertising that it often camouflages what is going on inside. This provides the perfect cover for someone looking to pull a hold up and not be seen from the out side. Studies have proven that convenience stores that are covered with large amounts of advertising on the windows and doors are often targeted first because of it.
Thank you for your time.
Mike
Hello, i was wondering when you going to hire in Stinnett, Texas. i filled an application on line and have heard nothing. The store is going up fast i would love top start with the new store. can you give me any feedback? ty I appreciate your time.
Last night my wife finally quit(29Apr2017). There were issues before she went on Maternity leave. Two days after she returned to work, the breast feeding pumping tent that was ordered for her went missing. She has chosen to breast feed our newborn and it seems the other store employees started to look down on her for that choice. She was overlooked for an assistant manager position, I feel because she was a new mother. I encouraged her to quit after multiple nights of trying to calm her down, due to work related issues. NO job is worth the stress she was receiving from the other store employees!
Our Dollar General in Shelbyville, Illinois recently relocated to a brand new/larger building across the street from where it was previously located. Not sure what the idea behind moving to a larger building if the only thing to be accomplished was a larger area to be disorganized and junked up. Been to the store twice and it is a disaster! Can’t find anything, no clear reasoning for how things are stocked, and outright junky. Stock is laying in the aisles (have to walk around it) and some shelves are completely empty. If you think I am the only one disgruntled by our Dollar General, I am not. Several people in Shelbyville have voiced their disapproval. It would seem in the best interest of your corporation to come in and take care of the disfunction of this Dollar General.
L. Looking to place a bid on doing lawn work on a store in Stedman NC in the. Bethany area off wade Stedman Rd place contact me at 910 723 XXXXX or email at Mshemrick at yahoo.com thank you
Sincerely Michael Hemrick
I was just in the at The Dollar General Market @ 2905 South Maryland Parkway, Las Vegas NV 89109 at 3:15pm and have never been so disappointed in a store and employee.
I walked in and picked up 5 items, I knew what I needed and it took me only a matter of maybe 5 minutes and then walked over to register #3 which is the main register by the front door. When I walked up the line was 11 customers deep I made it 12. I waited 5 minutes before I asked a store worker who was in the area if the could not open another register. She said she did not have one and the cashier (Dawanna) could call for help. After waiting another 5 minutes I asked the cashier (Dawanna) is she could call for help and she final did and shortly just a couple minutes later another cashier came out and opened but instead of calling over the people who had already been waiting better than 10 minutes and there was still 5 of us before we got to the front and at least another 5 people behind us, they allowed all the people that had just gotten in line to go thru the new line leaving us still waiting and the cashier (Dawanna) encountered a customer with coupons (not her fault) but it took a long time for her to go thru the items. By the time I had finally I was VERY frustrated after waiting another few minutes. I said to Dawanna when I got to the front and she started ringing up my items- I said ” I realize this may not be your fault and I am not mad at you, but its ridiculous that there is not another cashier than can’t open when you have line that long. ” she’s just finished ringing up my grocery’s and I was getting ready to hand her my $20 bill to pay when she looked and me and said ” Well its not my fault and I can’t help it THAT SOME PEOPLE ARE PATIENT AND SOME PEOPLE ARE NOT. I pulled my $20 bill back and said you know what you can just keep the grocery’s I don’t need them that bad. I expect something to done about this young women. I called store and spoke to assistant manager named Junior and he indicated that he would talk to her, but he also recommended I still report to corporate because apparently they have talk to her before and it did not good. I do expect a response I have been going to Dollars Stores for better than 20 years and have never been treated like this. Uncalled for. Thanks you for your time, Sonja Fletcher
Ma’am I am so sorry to hear about your situation, I know exactly where your coming from…….
I have had a recurring problem with one of the managers at my local Dollar General Market. I have made complaints to the store manager and twice to corporate office on this one particular woman and I have still yet to receive a call from the district manager nor has anything been done about her poor attitude to customers. This woman has embarrassed and humiliated me for the last time in front of my child. She has been mean to my daughter which is at the young age of 7…….The list of complaints goes on and on with this one woman. If something is not done about her I will write to every person I can that has some kind of authority to have something done about her
Still no w2 and its april 5th. Taxes need to be done in 10 days this is complete bs
Me and my family are frequent customers of the DG store in Greers Ferry, Ar. I was told that this store was the 7th store built back in the early days. I was also told that our store is rated as 7th as the most selling stores in the whole USA. It is the only store for many miles around our town and we are a resort town on Greers Ferry Lake. I am begging headquarters to please update and enlarge our small store. So many people depend on this store and Its the same size as it was when it opened 30 yrs ago. I avoid the delivery days (Tues) because there’s no room for the baskets to manuver the aisles. I then choose to drive 20 miles to the closest store because then I can enjoy shopping DG. PLEASE PLEASE consider making our store the same size as other towns because so many people come to enjoy our lake during the summer months. During the summer the AC is always not working, The cooler section that stocks milk, ice cream, etc is never cold enough. Please reward your long time customers with a UPDATED store. Thank you for your consideration, Susan Laminack
I would like to share a terrible, awful, humiliating experience I (Pocket) had at our local (New Madrid) Dollar General store this afternoon….?
My debit/credit card got hit this morning and was shut off. The only place I really use it and had used it last was at our DG.
I want to express the frequency I go to this DG—sometimes daily. I can honestly say I come close to spending at least $100 weekly if not more!
I go there today to pick up a few things. While checking out I told the cashier about my card getting hit. She said there had been some employees who are no longer there that had been stealing numbers and that she wanted me to tell the manager, Michelle. Another employee, Joseph was standing close and heard the conversation also. There were several people in line. The manager walks up and asks what the cashier wants. Cashier tells her about my card getting hit. Manager looks at me, points and says, “you are not even suppose to be in my store, you are a thief, you are barred from this store, now get out!” I look around thinking I know she’s not talking to me. She looks back at me and tells the cashier I’m a thief and a liar and not suppose to be in her store. Embarrassed, I asked her if she’s talking to me and she said yes, I caught you stealing the other day now get out! Employee Joe says NO, that’s Pocket! I think he repeated it several times. The manager looks at me, asks my name, I said Lynn and she starts apologizing saying I “looked” like someone else. Then wants to know about my card issue. I’m pushing my cart to the truck and she’s following me telling me she’s sorry. I told her to get away from me and I wouldn’t be back! She said, “look, I said I was sorry, what else do you want?” I told her again, to get away from me. I’m on the verge of tears from the embarrassment of the whole issue!
I come home and tell Jimmy. Needless to say he went and confronted manager Michelle and I’m sure made her feel as bad as she made me feel!!! I wasn’t there but I know my husband (so do a lot of people). Management was called, complaint was filed, case was opened. Who knows what will happen from here. But as my husband said, “people in management cannot treat people like that…”
Btw, this wasn’t all that was said just the highlights with the cuss words left out.
I will NOT be returning to that store! Leann Hunter Branum
#dollargeneralNMsucks
#shameonmichelle
#somadandhurt
#byemichelle
PS…I posted this on our Facebook page and will be posting it on twitter, instagram, Snapchat, etc.
and a gift card with an apology letter isn’t close to the humiliation I experienced today!
#mylawyerisnext
I shop at the Dollar General store in Wickenburg, Arizona about once a month. This store is a disaster & I am surprised that it hasn’t been closed or everyone fired. Boxes still in the shipping net line the aisles, shelves are empty or in disarray, & some items haven’t been stocked in months. Yesterday I was advised that a new manager has been hired from the Basha’s supermarket. Good luck………please clean up & stock this store!
On March 26th I visited the Dollar General Store#14066 in Mantua, New Jersey. When I entered the store it was very difficult to get around due to all of the merchandise and boxes scattered throughout the store. When a comment was made about the condition of the store the assistant manager on duty commented that there was only two of them in the store because cooperate doesn’t allow more than two workers to be their at a time and constantly reminded us of how tired she was because she was there since 6 am. After shopping I had a return to make and also wanted to make a purchase. At the end of my transaction the register did not print a receipt. This turned into an 1 1/2 hour ordeal. While on the phone with the tec department (10 minutes in) I informed the assistant manager that I was willing to leave the receipt if she would just call her manager and make her aware of the situation just in case I needed to return one of the items purchased. She refused. After an hour she finally contacted her manager who had to walk her through the process of printing the receipt. After waiting all of that time I was told by the assistant manager that she voided the transaction and said she had to ring the items again. My concern was that I would be charged twice. She refused to give me a copy of the receipt. At this point she started to raise her voice and took my items out of the bag and threw them on the counter and stated she refused to ring me up and she was calling the police. This is after I waited an 1 1/2 hours for a receipt I never received for merchandise I paid for. When the police arrived she continued speaking in a disrespectful tone and ordered them to remove me from the store. They did not. I explained to the officers what happened, the amount of time I was in the store and the fact that I was concerned about being charged twice. At this time the officer noticed there was a copy machine in the office and suggested the assistant manager make a copy of the receipt. I am not sure why this was not done when I asked her for the receipt originally. After again refusing to assist me the officers advised her to just give me a refund for the envelopes I wanted to return so I could leave. She told them I had to get back in the line. We were all perplexed because why would she suggest I get back in the line after already being there for that amount of time. After stalling for time, speaking loudly about the situation and going to the safe to count money she finally returned the envelopes. The money and receipt for me to sign was placed on the counter(not in my hands). After signing the receipt I picked it up and she grabbed it from my hands. I was very embarrassed and this is an example of poor customer service. At the time of this incident there were several customers that left the store.
I recently was hired at the dollar general on Hansel Ave in Edgewood. I could not get my application for the drug test so I can be hired. I have a new address so could you please resend the application for drug test at the following email: bonniesperry5 at gmail.com. Please send it asap so the manager could put me in to work. thank you
Well they sent me an e-mail saying I was a good candidate for a job and when I filled out the application it says I am on a no rehire list, because of a crazy manager that put me thee cause she didn’t like me and always called me a trouble maker ,curse me out in her office and threats were made that she would call the corp. office and have me fired on the spot and I had not done anything . talk to the Dm and he sided with her, did even want to hear my side of what happened. But I really need a job and if I can not get it back please stop with the e-mails just gets my hopes up that I an go back to work there. Really need a job ,but DM don’t care he has a job.
Dear Ms. Hall. I know the feeling, I worked at A Dollar General in Jonesburg MO. I walk out because the so called Asst. Manager kept changing my schedule or take the cashier off the schedule when I had called someone else in to cover my shift. I was a lead sales associate,then I would have to find another cashier, she was hired after me I was with the comp. all most a year, now I’m on the no rehire list also, I wish I could find out why. A store assisted manager from another store walked out twice an she got her job back.
I have never been treated so bad by Noxapater ms dollar general as an employee in my life. I called in one day due to vehicle problems so my manager completely took me off schedule for a whole week and i called she would not tell me why. I called corporate they made her give me a worning put me back on schedule. Months later i had more car trouble i called in days before to make sure she gad someone working in my spot then called in day i was going to miss she told me i was fine. Then for 2weeks i havent been on to work at all i call to ask why she wont tell me i call corperate theres a new lady over the stores she says my boss already told me if i missed another day im fired i told the lady thats first time i have heard that she never spoke to me she says well she said she did so you are fired. I will be contacting the ceo they are rude workers and corperate workers i dislike dollar general
I bought potato chips that are in store ad that says buy 2 bags get 3rd bag free. In ad it is for Family size Lays chips. 9.75-10.5oz. bags. Also on shelf it says chips are $2/6.00. Then on bag there is $1.00 off coupon. Manager kept arguing with me that what I bought was not the size chips. She kept telling me it says Family size on bag. Yep, that’s right the Family size, 10.5 oz. Got that. Then she says those weren’t the right ones. Told her that’s funny it is written in your sales ad and on the shelf. Plus shelf has a big sign written in red writing 2/6.00. She says well, It isn’t for those ones. She was so wrong on so many levels that if the stores are going to be ran like this I will just take my business back to Wal-Mart. Also the outside of the store was so full of garbage and around the carts was disgusting with tons of cigarette butts. Very dirty surroundings. This store is located in Bellwood Pa. This person had NO business being a manager. I had been in management for years.
My husband and I shop the DG on hwy 5 Douglasville , Georgia several times a week. Over the last 6 months it has become one of the worse stores in the area. The staff (Bonnie, Brandi and another young girl) are rude and never at the register. When they finally come to the front they act so irritated. They yell to each other from one side of the store to the other and smoke right next to the door. I am sure this is NOT the expectations your company sets.
There are stock carts always blocking the aisle which is dangerous and difficult to get merchandise. The outside of the store is disgusting with empty bottles, plastic bags all over the area.
I am hoping that sending this note will somehow find its way to a Manager that can make a difference with the staff and store before they lose a loyal customer.
I purchase the 15 dollars worth of P&of product and I received a $5 coupon on my receipt I went to make a purchase and the cashier wouldn’t take the coupon. I will like my 21.84 back I spent. This was purchase in your store not online on nothing else if I don’t get a refund I will call 6 on your side….
You can’t even construct a halfway proper sentence. Go back to school before you complain.
I would like to know why Caro, Mi. Can’t have a new Dollar General? I see new ones going up in all the towns around us! Ours is in an OLD GROCERY STORE, it’s dirty, disorganized etc. We deserve a nice new clean store too! Send your people to check it out! The doors don’t even work!
pine level, nc store needs a remodel. the u boats are always on the floor with trash and empty boxes also on the floor. the bathrooms needs a updo also. needs to hire new management. some of the management is rude to customers. corporate needs to visit without dm or store members knowing when they are going to show up.
Please turn on all your outside parking and building lights in the BRONSON FLORIDA, DOLLAR GENERAL MARKET STORE that brings in around $80,000 plus a week turn off your timers and cater to your customers that are paying the bills. Town of BRONSON FLORIDA thanks you for a DG MARKET store we just want outside lighting!!!
I can tolerate someone being petty but hearing them talking on the phone about you i will not stand for….. Dollar General Store 17105 Rosedale Va Violet Rattlif Needs to be FIRED for these negligent and pathetic actions.
Do Dollar General franchise?
Thanks,
Tommy
Have emailed DG many x’s & did online surveys about this store#10367. Awful, cluttered, trip hazards etc unshoppable
I have never bin treated so bad by employee. The manager a lady about 50 even actually lied to me and made rude comments to me and other customers. I had several items on a receipt and she wouldn’t give it back to me stating company policy. This isn’t the first time either, we were all waiting in line one day and she opened another line and didn’t notify us. Then stated are you all just gonna stand there looking stupid or come over here. She needs to be gotten rid of. If Something isn’t done I’m gonna blast social media about it. I would take this for real.
Hello
well is it common practice for a District manager to text his team at 430-5 am ? the Las Vegas District Manager Jim Is disturbing all the store managers family’s waking them with messages at these rediculess hours and this has been going on for months . I have spoke to all the managers and everyone is afraid to say something in fear of retaliation
He needs wrote up and told to apoligize to his team and only use EMAIL for now on or just FIRE HIM . This is not a nice way to treat a team that needs there sleep in order to work the hours we do and to wake my FAMILY IS UNCALLED FOR
I spoke with Las Vegas Metro Police and they say this is considered Harassmant
I have been a customer of Dollar General stores for over 10 years in the Indianapolis, IN metropolitan area. Within the last year, I have witnessed a very negative change in my experiences. They include:
1. Safety Hazard in the store. There are carts of merchandise in aisles blocking my
movement around the store. These carts also block the access to obtain products.
2. Shelves and hooks are improperly stocked or not stocked at all. There have been
times where products were out of stock for weeks.
3. The website has issues:
A. We are unable to access Print At Home Coupons
B. To take the survey to give our opinion, it is required to enter the sweepstakes
We need the option to opt out of entering the sweepstakes.
4. The sales receipt no longer gives a coupon for purchases on a future date. We
must have a SMART PHONE for digital coupons. This is discriminatory for us
Senior Citizens and lower income people. We cannot afford the cost of the smart
phone or the cost of the service.
5. Stores are not appropriately clean. I have seen/felt products with dust on the
packaging. Stores have dirt/trash on the floors and not all of the light bulbs are
functioning.
6. I have experienced employees who are helpful, friendly, courteous as well as
employees who are nasty to patrons.
Keeping customers is easier than marketing to get new customers. Dollar General is failing. Family Dollar, Dollar Tree, Everything a Dollar, Walmart…..are some of the stores
available to meet our needs instead of Dollar General. It is imperative for Dollar General to improve.
D Goldsmith you can do digital coupons on any computer. You don’t HAVE to have a smart phone. You only need a valid phone number to associate with your account.
I HAVE CALLED TWICE AT CORP. OFFICES, I REACHED SOME ONE IN THE PHILLINES. DOES NO ONE WORK IN AMERICA DO YOU BY ANY THING MADE IN AMERICA?? APPARTLY NOT INCLUDING OFFICE HELP!!! STORE #02786 HAS OVER GROWN TREES THEY SAY THEY CAN,T DO ANYTHING ABOUT THIS,
I am an avid shopper of Dollar General but lately the store In Orange City IA has started to look super trashy.The manager is so rude I dont want to go in..I am signed up for digital coupons and they never come off my bill manager said wasnt her problem.If I do use a coupon she argues about me using it .I think your corporate staff should check into why digital coupons dont work and maybe have a customer service training day
Hi Dollar General Headquarters I would really like the new Dollar General store to be built on State Route 762 Orient, OH with Restroom with Dyson Airblade Hand Dryers and Touchless Faucets and Touchless Urinal for men’s?
i would like to know the labor law in bowling green kentucky for dollar general reason being is i know a employee that has worked 10 hours a day with out a lunch or break but yet has been taken out of their check as they took one but i have proof they have not cameras are in every store and would like to know why this is happening and where i can get answers as to who is going to change this situation
thanks
Store in Glassport, PA sold me a phone and the same person who sold it to me eating at the register first told me she had to call the manager waited on a couple customers then when I went back to ask about a new phone she told me there was nothing she could do. Asked to speak to the manager then tried to tell me she was the manager. Called the corporate office and got the run around there to. Needless to say still have the broken phone and had to get a new one at Rite-Aid who always have treated me with respect on a first name basis. Talk about the difference of curiosity and customer service which Dollar General lacks. Couldn’t even just replace the phone that was broke. I didn’t even want my money back. Definitely needs better management training.
MY COMPLAINTS ARE THE SAME AS EVERY OTHER ONE I HAVE READ.
VERY DANGERSOUS. AISLES ARE ALWAYS FILLED WITH STACKS OF MERCHANDISE WAITING TO BE PUT ON SHELVES, BOXES IN THE AISLES & REALLY JUST A MATTER OF TIME FOR SOMEONE TO TRIP & FALL.
WHY DO YOU NOT RESTOCK AT NIGHT TIME WHEN THE STORE IS CLOSED?
DRIVING INTO THE PARKING LOT LAST WEEK I SAW SOMEONE OUT BACK GOING THRU THE THINGS THAT WERE OUTSIDE….I SAID SOMETHING TO THE MANAGER BUT I GOT A CHUCKLE!
I’VE NOTICED THERE ARE ALOT OF PEOPLE IN MY AREA SELLING MERCHANDISE PRIVATELY ONLINE & THE PRICE TAGS ARE “DOLLAR GENERAL”!!!!
MAYBE THAT HAS SOMETHING TO DO WITH THE PERSON OUT BACK GOING THRU THINGS.
CORPORATE DEFINITELY NEEDS TO MAKE SOME SERIOUS CHANGES & QUICKLY!
ERIAL, NEW JERSEY STORE
I have been in the Dollar General store in Mount Pleasant , Iowa several times and every time the people are never at the register and don’t greet you. I was just in there today and 2 employees were standing in the aisle and would not even move so I could get around them. I usually have to go track someone down to get rang up. This is so frustrating when shopping on my lunch hour and don’t have a lot of time. Hopefully someone will do something about this it is a very unfortunate experience every time I go there. If you are not going to provide good customer service why even be open for business.
I am in Smithville,NJ DG almost every day. The manager Jeff and all the employees are super nice and always helpful. But the store is too small and we have an empty grocery store in the same strip mall, my input would be to put a Dollar. General market. In that empty store. Thank you
Originally I shopped at the Dollar General in Eden, NY. The service was always excellent. The store and the bathroom meticulous. Racks and shelves net and orderly. No items and clothes on the floor. Two women of middle age ran the store (hopefully still do) as if it was their own and they wanted to please the customers.
I moved to the Angola, NY area and close to Brant, NY –so I can shop at either store. This has been a brutal 4 year experience. At 76 I have seen a lot over the decades. I am appalled at the lack of adequate training and support the staff have from the corporate end of the business.
I am appalled at the lack of humanity Dollar General has for its’ workers including managers. Going in to these two stores is like shopping in a battered third world country, feeling ownership is just a Ponzi for money with no concern for ethics or personal pride for worker or customer health and safety.
These stores stock during business hours, not at night when the store is empty of customers. Almost every aisle is impossible to get down without negotiating your body like a gymnist to get through and if you are an elder it is not often possible.
The stores are understaffed for both stocking and taking care of customers. Most of the stocking is done by women of enormous boxes who can’t even see where they are going the boxes are so large.
The stores are dirty and enormously cluttered on the shelves and the floors.
The staff is young and constantly must deal with the complaints of many customers to the point of unnecessary psychological stress –for probably minimum wage!
I am amazed there is not a customer or worker injury everyday due to poor corporate management and ethics. Possibly there are and I just don’t know it.
For reasons I do not know Dollar General has started over the last few years of stocking absolute unnecessary junk without the shelf or floor space to properly display. Just junk that is certainly cluttering up the store not to mention the Planet. Abominable! Trash products!
A district manager assured me it was going to be all cleared up soon. The problems were being worked on. This was two months ago as myself and another woman were complaining.
If the corporate hierarchy is deficient you can’t fix the problems period. It is not the workers who are always quitting. Why take that kind of minute by minute psychological and physical stress? They are too young to meet the dysfunction of the corporate hierarchy.
I spend actually 1/2 of what I used to spend per month at Dollar General. Why? It is too hard trying to sort through all the junk as well as dangerous. A fall at my age could be crucial. Also I always feel real for the manager and workers who have to field all the complaints from customers on the condition of he store and its stock.
There is a Family Dollar a little further I can go to and have begun to do so. It is cleaner, less junk, and appears to be operated by a corporate structure with more ethics concerning their workers and customers.
It is wonderful to be of an age that can remember when the U.S. businesses were the most superb on the Planet –when they tried to please customers rather than Ponzi consumers.
I will submit this letter to the two Town Boards and local fire departments requesting inspections for safety of both workers and customers.
From comments from October 2012 until August of 2017 –all sounding the same I know my testament will do no good. Thus my attempts to the Town Boards and Fire Departments.
Shame on corporate Dollar General and their Board of Directors
Dollar General has some very nice stores and good prices on most items. Unfortunately the store nearest me on S. Polk Street in Pineville, NC (store #09418) is not one of them. The store is consistently filthy and the restroom is down right nasty. After using the restroom there today, I came home and took a shower. The store consistently looks like a disaster area. Boxes of merchandise stacked in every aisle while shelves are bare. I would not be surprised to learn the store is being sued by multiple customers for falls, boxes falling on them or other disasters. If the CEO of DG would make a trip to this store he would tell his family members never to enter the store. I will just pass this store and go to Wal-Mart, Family Dollar or a well maintained DG store in another area.
I have been trying to get with you for the snow removal at the new Edenvil store in Michigan I am an local Busness in the area and I would plow the lot for 250 for the days removal of snow I only charge for the work rendered and nothing more you can contact me at Eds Scrap Metal Collectors & snow PLowing service 6847 Flock Rd Lot 2 Beaverton Mi 48612 My cell numbers are 1-989=259=XXXXX or 1-989-313-XXXXX I am looking forward to hearing from you. Thank You Very Much For Your Time
Eds Scrap Metal Colectors And Plowing Service
I tried to shop at one of your stores today.The store is located in West Union, Ohio. It was at least 80 degrees in that store. Definitely not conducive for breathing much less shopping. I said something about reaching out to the corporate office to her and she replied other people have tried with no results! I have asthma and could not remain in that store. Can you guess where I went? Wal-Mart! Nice and cool and clean with no isle clutter. The Dollar General in our town is hot, cluttered and just plain bad! I realize we are a small town but we deserve a shopping experience in a comfortable, uncluttered store. Please pay attention to this email and I anticipate a better Dollar General for us in West Union, Ohio. Thank you for your time. Please don’t neglect this email.
I have lived in Hopkinsville,Ky. For 57 years and was so glad when the Dollar store was built on east seventh. But the last dozen or so times I have entered this store it was a disgrace and so dirty. There was so much in the floor that you couldn’t use a buggy and a mop bucket of nasty water was just sitting by the bread isle. I won’t go into detail but the health department should see and smell the restroom. I have complained to the store manager only to be told that they don’t have time to do the regular task much less any extra. It’s sad that a store that isn’t very old looks like the city dump. I won’t be shopping at this location again and it’s sad that it has come to that. I know that several past patrons have stopped shopping there for this same reason. I really feel for the safety of the customers that our local health officials be notified of the problem at this location and maybe come up with a solution. Thank You
I’m. writing this letter to advise you of the poor and disastrous state in which the new store in London Tennessee on Why 72 has come to. You are loosing business because of the condition and the appearance of the facility. This store is a new store, but patrons are going elsewhere because continuously the shelves are empty, new stock is not being put out because it’s still in the box on the cart. I have. Personally watched employees step over merchandice laying in the floor, and just keep walking. This facility is nasty. I’m not sure who is over this store, but there needs to be some serious changes made. I shop at the Dollar General Market in Lenoir City, and the price difference for items just amaze me. The. London store has many items marked quite higher for some reason, and it’s the same product. Pricing signs are hand made at the store in Loudon for some reason. Most people that live here appreciate the new store, but are going elsewhere because of the condition of the Loudon store. Please investigate the problem with the facility in Loudon. This was a really nice store when it opened up, but not the case no longer.
we have had a problem with our dollar general store in Hillsboro tn for quite some time now.. in the beginning we thought they were all just not organized but as time goes on it is getting worse, now it is a health hazard to our community.. the isles are cluttered items not put on shelves some isles we cannt get thru so we go around…it is dirty unkept and a real mess..tonight I had to go there..it was worse than we had ever seen it..filthy dirty floors with clutter covering them. baskets of items sitting in the isles..the woman in line with me asked if I had ever seen the store this dirty..i told her it has been bad but tonight it was shameful there were 2 clerks there I asked the person working at the register I was checking out on if they were the only two employees there his reply was yes..i asked why no one has cleaned or swept the floors or put up the stock. his reply was we don’t have time.. the other employee was on a register that could only accept cash because her machines wouldn’t take any cards or checks.. the customers there were all commenting on the dirt and papers in the floor..i am ashamed for this dollar general to be in my home town.i would not take anyone that visits me there I would be too ashamed for them to see it….jennifer
It’s been 2 weeks since I started working here the manager didn’t put me in the system right away so I didn’t get paid and so she paid me out of her pocket. Then this second week comes up and I get a payroll card and when I go activate it I notice that it’s expired now here I am another week struggling. I didn’t get paid and when I told my manager about this problem she looks like it bothers her that I keep asking for her to fix all this including my hours . I don’t go work for free so I’m not sure if I should take this into HR . any suggestions?
Steve, Trust me when I say, don’t worry about your card and GET OUT!!!. You do not want to work for this company. I was hired about a year ago making 8:50 an hour. That wage was fine, but then I found out after I started that they give out raises once a year. Yeah, I know, you’d think, wow, if they give out raises just once a year, it’s probably a good one. WRONG!! If you happen to be one of the ones who makes it to a year, they’ll give you a quarter. Imagine that, a cute little quarter. Here’s something else that you’ll probably find appalling……. As if finding out you only get a quarter after a year wasn’t enough. The Dollar General Store has a NASCAR that they sponsor, #20, driven by Matt Kenseth. The Dollar General Store, along with other sponsors pay between 300-500k per race to these people!!!. Don’t they sound like a fine company to work for???
To who it concerns, Iam the owner of McGovern Landscape Mgmt in Columbus, Ohio. It would be my pleasure to due Grounds Maintenance on your Stores in the Columbus Area.Mowing Trimming, Etc.the Mowing of the Propertys would be the same no matter the Location. If we Receive the Contract it would be very reasonable. Thank You for your response. McGovern Landscape Mgmt, 495 Courtland Ln, Pickerington, Ohio, 614-833-XXXXX
I recently interviewed for a job at DG in Gladstone, MO, I was told I had the job, but I had to wait until they emailed me info, its been 2 weeks and I’ve yet to receive it only an assessment test, I need to start work asap, but cant start until this is done, please advise…
Yolanda, Please see my comment to Steve from 7.14.2016. Forget about working there.
Me and my husband were treated wrong they have us mixed up with someone else so now i have to take legal action against store on linnwood kansas city mo. 64128
I want accused of stealing when I put my eyeglasses into the case and put the case in my pocket. I have talked to an attorney and will be suing also.
We were treated very rude on the phone and in the store by two female employees at the hickory Hills illinois store #10671. They had no training and no idea how to use PayPal credit. They told us we had to swipe our PayPal debit card and it will go to PayPal credit. That is wrong completely. I called PayPal credit and they gave me a code number to give to the clerk to refund the debit card charge and put it on the PayPal credit balance. THE CASHIERS AND MANAGERS REFUSED TO REFUND THE AMOUNT AND THEN PUT IT ON PAYPAL CREDIT. THEY SAID ITS GOING TO TAKE 7 days TO GET MY MONEY BECAUSE THE DEBIT ALREADY WENT THROUGH.
WHEN I TOLD THEM I NEEDED THAT MONEY FOR PART OF MY RENT TOMORROW THEY SAID WE TOLD YOU 7 days 7DAYS SIR.
THIS WAS OUR FIRST TIME EVER AT DOLLAR GENERAL AND WHAT A TERRIBLE EXPERIENCE
Reply
Roger Lis
Dollar general in Dos palos California sells rotton chicken constantly. We have tried to get fresh chicken there several times and each time its rotton ! We bought some last night, thinking to give them the benefit of the doubt, and it had the date of July 7th on it which is a week away and it was still rotton ! Their gonna kill someone ! This needs to stop
The dollar general on schillinger rd across from winn dixie near flea market, is to where we all dont want to even go anymore. the manager sits on her personal cell phone, all while boxes are sitting in middle of isles, the shelves are in disray, half the time they are completely out of items, she has 1 register open, I counted 14 people on coupon weekends ahead of me. she refuses to come out and open another register, you walk by the office and shes loudly laughing, with her feet up, we see her getting in her car alot and leaving & coming back hours later, shes rude and talks down to people, yesterday was my final blow with dollar general, i made a qucik stop for hostess 2 bags of donuts, the girl in my islle was very sweet and i asked for a pack of pyramid cigarettes for my friend where i was heading, she accidentaly gave me pall mall, so she gave me reciept and asked me to go over the other counter (where shockingly there was another register open) she seen me walk over and i explained the other girl gave me wrong brand and i needed to exchange for proper brand, when i asked to speak to manager, i was told Boldly that she was acting manager and she would not exchange brands, and there was nothing she could do about it !! I stated so i am stuck with a almost 5.00 pack of cigerettes, she snidely said I GUESS SO and walked away from me!! i stated it was your fault (as she was 1 who handed the other girl the cigarettes from case) she once again said i dont know what to tell you, i said your basically telling me to buy the right pack, so i thankfullly had another 5.00 on me and bought my friend the proper brand, then she procceeded to leave the pack on counter and walk away !! I will Never or my friends shop there again, who’ve also had many problems, they park in lot is full of carrages, grabage and she stood there one day telling some people in line how easy it is to shoplift from that store!! your corparate people need to go in unexpectedly also many people have left the 1 open register and left their carts, there are other dollar generals with much better service and non lazy employees in the area worth driving to !!
today I went into the dollar general store in Marysville California and the cashier (PJ a.ka pete) told my son that he was going to take his belt off and whoop him repeatedly, upon me contacting the manager (frank) and the manager speaking with the employee he promptly denied the entire situation and I was treated like a lier even though my five year old son told the manager him self what had happened and that he was frightend the manager asked me what I wanted him to do about it and I said FIRE HIM, the manager said well I have to protect my employee and losing his job would ruin his employees life. so he ultimately plans on doing absolutely nothing because its a he said she said situation! TOTALLY DISGUSTED!
how do you find out district managers addresses for complaints about their stores they are in charge of? Volusia County,Florida-I believe his name is Brian Leery. Or doesn’t anyone even read these things?
They don’t follow-up on the complaints they get from customers.
I had problems with a store on N 441 Ocala, Florida. I complained to corporate office and a district manager called me. Said he was sorry which I didn’t want to hear. I wanted the men who wrongly accused me of stealing to say to me they was sorry. The district manager did follow up but saying he was sorry did not solve the problem.
My daughter in law was killed in a car crash on her way back to work. She had left for lunch and informed her supervisor that she had a family emergency. Her supervisor told her to just take the rest of the day off but to come back in to count down her drawer. On the 1 mile trip back her car was struck and she was killed. When asking the supervisor why she made her come back just to count the drawer, she stated that she could not go into the drawer. Strangely though, she was able to count that drawer after Michelle Greene died in the accident. I think it was just pure pettiness to ask the employee to come back in and count the drawer after telling her that she could take the rest of the day off. Is there some rule that doesn’t allow the managers to count the drawer. After the accident, the manager DID count that drawer. I think the manager took it upon herself to assume Michelle’s situation and was being selfish when she asked her to come back for just to close out the drawer.
First off Shilesta, Im incredibly sorry to hear about your sister in law. Secondly, I worked at Dollar General for 2 and a half years and I will say that the only reason a manager might decline to count another managers drawer, is simply to protect themselves. If the drawer had been short, it would fall onto both managers. But I also want to say that managers are responsible to count sales associates drawer. In fact, in my district, sales associates were not ever allowed to count down their own.
It seems like a situation where, the superviser felt that it was going against a DG policy. Perhaps not entirely understanding that managers do indeed and can count down anothers drawer. Especially upon the cirXXXXstances of her needing to immediately leave work.
I wont say the superviser was trying to be malicious. Its tragic what happened and if I were said superviser, Id live with the guilt forever. I hope this information helps you.
The Dollar General Store at Ribaut Rd in Beaufort, SC is the former Piggly Wiggly and is always maintained in a deplorable state, in and out. The Manage obviously does not care and the employees do not care. One can rarely find an employee when in the store and they are rude and short. This place is usually dirty inside and the outside isn’t much better. Lights on the front of the building are out so it looks like they are not open. There have been 2 robberies there since last year so one would think they would light the place up. Storage carriers with cardboard are staged on the side of the building and there are many of them and they are left there for weeks. The cardboard is tattered making an unsightly appearance. It looks Ghetto and they do not make any attempt to store them behind the store where one could not see them, they are in plain view on an extremely well traveled rd. A brand new store was recently opened about 2 miles up the road so I was hoping they would close this dump of a store down. Last summer the store was closed during the day because they had no air conditioning. I stopped shopping there long ago but the eye sore in my neighborhood continues. Corporate obviously does not care about how this unsightly store affects the Community as this has been mentioned previously.
I wont ever defend rude managers or employees. Even in the worst of times and conditions, when you work in customer service that is what you do. You serve the customer. That being said, Corporate doesnt care, but I will tell you why. Every store is given a max amount of hours a week. It ranges from 110-140 typically. The store manager is salary so their hours never go against this max amount. However, when you break down open to close hours, 7 days a week, this is not enough hours to staff any store properly. I only ever worked alone or with one other person who ran the register. The reason why its impossible to find anyone is usually because on top of serving the customers, both employees or lone worker, are still required to perform multiple tasks everyday.
I cant tell you how many times my store was busy. Just myself and one cashier and I have customers asking for help on the floor while a line piled up and not only had customers frustrated cos they needed help either finding something, finding a price or asking a question but customers wanting to leave screaming at you to open another register. Its this type of activity that absolutely slaughters moral and can shut a manager and employee down. After constantly being belittled about the state of the store, the lack of help, people assuming that I just dont want to help them, I had a literal mental breakdown and was forced to leave the company.
Most of corporate, the district and regional managers, can only help to the extent that the company allows. When sales are down, hours are cut, to keep profits high for shareholders. The problem with this mentality is that the reason sales are down is mostly due to the disgruntled employees, the state of the store, the lack of help for the customers, so cutting hours only amplifies this problem. What you can do as a customer is call the 1800 number on your receipt and when issuing a complaint, be sure to mention that you notice how impossible it is for employees to do their jobs, make note that this is a corporate issue for not allowing more staffing hours. What sucks the most is when people complain about a store, its dealt with as a complaint on the staff and not where blame should be placed which is at a much higher level.
i will never shop at dollar general ever again i went to buy 4 pair off socks i only need two pair so i went back to the store in 10 mins to return that one i didnt needed i said to the manager with my receipt i said i said the him sir im gonna return this pair off socks he said to me y i simple said i tought i needed 4 pair we where going skating an the next couple had they socks so i wont need it . i didnt open it im just gonna return it the manage said i should off tought about that before i bought it he is not taking it back been a a** because im a black male i said sir i just got it an there is a return policy i bought it 10 mins ago he started to talk slick an he,s not taking it back that manager needs to not have a job very very poor management an i will never shop there again ive bin shoping there for years this manage is a racist he was a white male an the address off this store is.
{ DOLLAR GENERAL STORE #02782 / 1942 SPARTANBURG HWY HENDERSONVILLE, NC 28792 / DATE 2016-06-24 – TIME 21:23:46 AN IM GONNA MAKE IT MY POINT OFF DUTY TO CALL CORPORATE TO GET TO THE BOTTOM OFF THIS HAVE A GREAT DAY
the scurry texas store one of the worst stores ever . the manager does not care about customers.always in bad mood only cares about smoking outside my daughter works there she cant cash us out but manager will walk outside on phone all of sudden saying it will be 30 to 45 before will cash us out.this is a small town and nobody here likes her wont shop here rather go to kaufman store she has a bad attitude towards every body in town dollar general needs to do something about her or they will customers employees quit on her all the time you cant complain to dis.manger because her and store manager are best friends.corporate needs to do something about her.
store management at the butler is not the problem.it’s the DM not giving the manager the proper amount of the to run the store.example.the store is open 89 hours a week the DM give the manager 200 hours a week for the top selling store in the district and one of the largest stores in the region.that is 2 people and some times a 3 at any given time too stock,clean and take care of customers.just don’t add up.i think the DM is hold back hours just to get a larger bonus.just not the right way to treat am employee that has been with a company for 20+year.the DM is now moving her to another store the she has run well for about 12 years until the DM started cutting hours for what i think is for his own personal gain rather than company gain.she is love by all her staff and a good friend to her customers and will be greatly missed.i believe the store will lose most of the current staff and a lot of customers once she is gone.we do have a family dollar in the town of butler ga, and i plan to encourage everyone i can to shop at the family dollar if this is how they plan to operate DG.
After seeing so many negative comments here, let me mention a positive: The DG stores in Lafayette and Tully NY are pretty well run. Okay, not perfect, there are times when incoming merchandise clogs up the aisles and it takes a while for the items to be shelved. But generally, the stores are in good shape and the employees are friendly and try to be helpful.
I was in store #10151 today and purchased $45 worth of items. It wasn’t until I got home that I noticed more than half of my items purchased were expired. I called the store number, but it simply rings and rings with no answer. The time it takes out of my day to return to this store, request an exchange, just to possibly find out all the expired items I purchased have companions on the shelf that are expired also is further a waste of my day. These aren’t “just expired” items. These items expired in March, April and May 2016. Is this common practice at Dollar General Stores? I would think paying full price for expired items a bit underhanded and I should be given a choice. Someone please let me know. Thank you.
You should have contacted th Health Department. If you ever see that again, don’t say a word. Call them. Someone could get ill…especially children and elderly. Save a life and call.
Still trying to get my “double-dipped” debit card charge back. No results as yet. Started this process June 3, 2016. No answers back from anyone after 8 tries. Today is June ll, 2016. Next stop Senior Affairs, State of Connecticut and TV8 Hartford, Connecticut.
Writing about store #11047 on bristol pike in bucks county, managers are very rude not helpful at all. They are always either in the back office or outside right in front of the door smoking. Witch is very disgusting, the store is very dirty everything is out of place and you can never find what you are looking for, i bought bagels and they were mildew so the assistant manager told me to throw them behind the shelf when i did that i seen all kinds of food and bread open . I ask why put it there. Ans she said its for the vendor to pick up, they leave them big metal carts with empty boxes. And boxes filled with stuff infront of the shelves and you can get to anything i asked for help and noone came over. Theres always just 2 people working and noone is ever up at the register so i had to wait 15 mins until someone helped me out, when the lady came up she said she is busy and had other things to do, the floors are always packed with things from off the shelf that they just leave on the floor, i have pictures to prove it. their was another time i was un there and a guy walked out with a carrier full of stuff from the store. And noone did anything, they are always on their phones and never paying attention to the customers. The store closes at 9 and they would sometimes lock the doors at 8:50 8:55 they left one of there employees at the store for 5 hours, because noone wanted to come in and work i asked her why dont you call the manger to come in and she said she did but the manager said she wasn’t comming in, the manager wants all the employees to have a car if they wanr to work there. But she dont have one or never did as long as i been going to that store, the store was packed that day with just that young girl working customers were leaving their things and walking out. Im a regular customer and they still treat you like crap, and they are so lazy, they are ignorant when they answer the phone and when i asked for customer service number they said the didnr have it so i would have to go online and fond it, the managers names are mare and sandy. They are useless and i dont no why you would have people like them working for your store, very very bad experience and i will never go back into that store. Unless you fix all the problems and hire professional people to work there, i sware they are drunks or on drugs!
I recently had hip replacement surgery and was in the SACRAMENTO KY Dollar General Store. The cashier BRENDA could tell I was struggling. BRENDA not only put my bags in my cart she helped me out to my truck. I could not have ask for anyone to any kinder or more helpful. It is so nice to come across someone with such genuine concern for others. BRENDA went above and beyond. I really hope that someone in corporate or management takes notice of such a wonderful employee! Again someone so helpful and kind really made my Dollar Store experience alot more pleasant.
The store is so hot everytime I’m in there it is hard to stay long due to heat.
I WAS IN STORE #08694 LOCATED IN SULPHUR, LA. TODAY TO PICK UP A FEW ITEMS ONLY TO BE ABLE TO FIND 2 OF THE ITEMS I NEEDED BECAUSE EITHER THERE WAS NO PRODUCT WITHIN THE HOME FOR IT OR IT POSSIBLY COULD HAVE BEEN ON A CART TO BE STOCKED. I DO NOT PUT THE BLAME UPON THESE HARD WORKING INDIVIDUALS BUT UPON DOLLAR GENERAL. I ASKED NO QUESTIONS AS TO THE CONDITION OF THE STORE AS I CHECKED OUT BECAUSE I AM SURE THE CASHIER WAS FLUSTRATED ENOUGH WITH ALL THE WORK PILED AROUND HER AS WELL AS THE LONG LINE THAT WAITED TO PAY FOR THEIR ITEMS. THIS IS REALLY A SLAP IN THE FACE AS TO WHAT THIS COMMUNITY EXPECTS FROM DOLLAR GENERAL AND OTHER VENDORS WHO COME INTO OUR COMMUNITY TO SET UP SHOP AND SELL TO OUR CITIZENS. WE EXPECT A CLEAN AND WELL STOCKED STORE AS WELL AS U EXPECT US TO SPEND OUR MONEY AT YOUR CONVIENTLY LOCATED STORE. BUT WHEN FACED WITH WHAT I WITNESSED TODAY I WILL TAKE MY BUSINESS ELSEWHERE.
Can you include a diet Dollar General brand cola. Preferably 2.5 liter.
AFTER WRITING MY COMPLAINT I TOOK TIME TO READ A FEW OF THE OTHERS AND WAS AMAISED AT THE NUMBER OF NEGATIVE ISSUES THAT ARE SENT TO U. I WONDER IF THESE ARE FOLLOWED UP ON. IF NOT I CAN UNDERSTAND WHY THERE IS NO CONTROL TO MAKE CONDITIONS BETTER FOR ALL CONCERNED, EMPLOYEES, CUSTOMER AND LAST BUT NOT LEAST DOLLAR GENERAL. YES I WOULD LIKE TO RECEIVE AN UPDATE AND PRAY MATTERS FOR ALL ARE ATTENDED TO.
I have been buying candy for the salesmen at the dealership I work as receptionist since January 2, 2016. After a few attempts, I settled on the fancy mix of hard candies. It comes in an 10oz bag for a $1. Last night, I didn’t see any of the fancy mix at the Dollar General Store Market as I stopped in after work. I, then, visited the Dollar General Store closer to my house, only to discover they didn’t have any fancy mix either.
I have come to the conclusion that DG no longer produces this mixture of hard candies anymore. I hope that I am wrong in my assumption. I would love a response either way so I can either come up with a different mix or expect to find the fancy mix on the shelves soon. I, of course, prefer the latter.
Does anyone really think DG reads thee comments? I’m not siding with DG don’t get me wrong but as a shopper that was spending around $300 to $500 a month at DG I think my money is better spent where your not accused falsely of things, or yelled at, or talked to like your trash. Every DG has different policies so it’s crazy from one store to the next. Just not worth it to me.
Funny, I have the same experiences in the General Dollar store on Haddonfield Road in Pennsuaken, NJ. Tonight they claimed I was harassing them for asking them to hold an item which they had no price on, and did not know the price … they called the police on me and had me banned from their store. I am in this store every day and I harassed no one and the manager is so rude and ignorant. She called the cops on me to tell me their policy is not to hold items? An item she couldn’t even sell me because she did not have the price. Isn’t that what the manager’s job IS? Or do managers just call the police when they don’t want to deal with customers now?
I need to know who the district manager is for this store and funny, this information is nowhere to be found and of course the store will not give me this information.
Please respond with this information. My next step is the better business and file a law suit of my own. for harassment and false call of the police and discrimination.
I always shop at Dollar general, but I won’t be anymore. I was told I could not buy cigarettes because the count was done for the night, and the store was still open. The cashier was rude and I saw no sign stating that there was a cut off time. Lagrange, Ohio
Your manager Patricia in Winterville NC is very rude. U don’t call no one phone early in the morning threatening to call the cops on them over a damn rug doctor that was returned on time and claiming it was dirty. The mess was dirty when I got it. She really needs to learn how to talk to people period being in management position. I will not shop at another Dollar General again. Her attitude should not be tolerate at all.
First let me say I shop at DG EVERY other day and have been since you opened in 2010 with that being said there is an employee there by the name of “Candies”(Candice) she is a cashier and she told my 17 year old daughter(Yesterday 4/2/2016 approx. 1PM)that the next time she comes in there and steals anything she will “Beat her ass!” Then my daughter showed her EVERYTHING in her purse so she DIDN’T steal ANYTHING so you are either going too be SUED as a corporation or you will handle this “Employee” I contacted YOU instead of going in too the store and causing a scene…..She then told my daughter who is 17 too stay AWAY from her “Boyfriend” “Tim” another employee of yours at the SAME store…..You probably WON’T do anything about her behavior but THAT will be your down fall because she will say something bad too the WRONG person one day…..I do not know if I will ever return too that DG or any DG for that matter and I will go WITH my daughter from now on too THAT store and let one of them slip and say something RUDE too me!! I do ALOT of shopping in there and I know ALOT of people in the immediate area so if this “EMPLOYEE” doesn’t act BETTER with CUSTOMERS I will tell EVERYONE at my job,college EVERYWHERE how horrible DG is and word of mouth is NOT a good thing if that mouth is complaining about you!! Thank You….Joleen White
The store in New Braunfels, TX located on Walnut street. Since its been updated it’s the only store I visit now. In my 57 years never have I had better customer service!
I will NEVER go back to Dollar General in Hermann, MO!!! This was the worst customer service I have had EVER!!! Today, around 3:15, my kids and I went shopping there. Right when you walk in were 12 pks of soda with a sign that stated 3 for $9. When we went to pay, it rang up $14, I said the sign showed $9. The cashier pulled out a sticker just like the one on the sodas and rudely stated “It says through the 19th, today is the 20th!! Why was it still up then??? So, I said no, I was not going to pay that. Then, I am still in the store and the cashier and the Manager was talking, not realizing I was still in the store. Saying really rude things like “God, they cant read? It clearly states the dates on the sticker, people just dont want to read”. I put everything back up that was in my cart and I WILL NEVER EVER STEP FOOT IN THAT STORE! IF YOUR EMPLOYEES TREAT THEIR CUSTOMERS LIKE THAT, AT LEAST WAIT UNTIL THEY CANT HEAR THEM TALKING ABOUT THEM!! I will make sure that I tell this to everyone this experience.
HELLO, i LIVE IN A SMALL COMMUNITY IN WESTERN KY HOME OF JEFFERSON DAVIS STATE PARK WHICH IS LOCATED ON US 68-80 A FOUR LANE HIGHWAY AND THE PARK IS OPEN FROM APRIL 1ST TO NOVEMBER ?. IT HAS A LOT OF TRAFFIC AND THE CLOSE D.G. IS ABOUT 6 MILES. WE LIVE IN A MENNONITE COMMUNITY. I THINK YOU WOULD DO A GOOD BUSINESS. HAVE A GREAT DAY.HARVEY GEE
Leona and mistie in south main store in Monmouth il. rude disrespectiful and stupid. you hire people with no education probably paying them less but you will lose in the end. I will make sure no one I know goes there and shops again.
store in South main st. Monmouth Illinois. very rude and disrespectifull management. if you hire people with no education that’s what you end up with. You may face a law suite soon if she keeps it up.
604 W Bankhead St, New Albany, MS 38652.
This morning I witnessed one of the most uncalled for events that I have seen in quite a while. The manager of our local Dollar General (Ossian;IN) in full view of customers was giving an employee a verbal chewing out (for lack of a better word) for a complaint she had written to him. Granted maybe she should have been corrected, but not in front of customers. This is not the first time I have seen and heard this manager say things that should have been done in private. He could certainly use some training in how to handle employees and the correct place and time to do so.
Your store #14574 in Kosciusko, MS is the rudest and nastiest store I have ever been in. The manager is rude. She will follow you around making you feel uncomfortable in there. You can not get down the isles due to carts full of merchandise from the truck last week. The floors are nasty. I got some penny items and have been accused of stealing. Manager said I was banned from HER store because of this. When did shopping get you banned? I plan on hiring a lawyer
New modern DG store in Palmetto FL is a mess. Aisles blocked with unopened merchandise at aNY tI’m of day. It was a beautiful store until recent management changes.
We really need your store here, but it is hard to recommend to visitors and new residents when it is in this condition.
Any improvements you can make would be appreciated.
This is Michael J.’s I sent your company my business flier and cover lettler for my business. we do it all. I can take care of the following stores #.’s 6149,16075.16135,10708,15250,38942,7863,6178,15250,892,15219,1271,698,2116,951,874,11872,7566,14647,15089,5721,2668,4842 my phone # is 1-304-703-XXXXX. please call me so I know you got this, thank-you for your time.
want to bring your business back to life.
let me help you get a new face lift on your stores and get it ready for spring.
you give the inside a spring cleaning why not the outside.
here are some things that I can help you with. I can clean walkways, parking area, paint the parking strips, and wash the building top to bottom.
OFFICE 870-444-XXXXX
CELL 870-315-XXXXX
You need to pay your employees what they deserve
HELLO,I LIVE IN A SMALL COMMUNUTY IN SOUTH MISSISSIPPI BY THE NAME OF MOSELLE. SINCE THEIR ARE DG STORES EVERY WHERE HERE,IN THE SURROUNDING AREA,WE SURE COULD USE ONE HERE.RIGHT OFF OF I59,EXIT 80. BEING RIGHT OFF OF A VERY BUSY INTERSTATE, I DO BELIEVE THIS WOULD BE A PERFECT LOCATION FOR ONE OF YOUR STORES,THE CLOSEST ONE OF YOUR LOCATIONS IS APPROX. 9\10 MILES. SURE WOULD BE NICE TO BE CLOSER. OH WELL,ANYWAY,THOUGHT I WOULD GIVE IT A SHOT. THANKS FOR YOUR CONSIDERATION, HAVE A GREAT DAY!
I have tried to leave other messgaes but some reason after taking a while to text them I click send it takes me to another page, I don’t feel like typing it all again, I need to talk to someone in corporate and needs to be soon, it’s about my 13 year old daughter being harassed and accused of stealing being banned even after searching her purse and seeing she was not stealing and then two days later same lady said she watched the video and it wasn’t my daughter who opened a package my daughter had an item in her hand and her money and was still in the store when she was accused in front of many people was embarrassed and has had many issues sense, she was told yesterday that she is still banned even though the woman knows she was not stealing once again she was humiliated in front of people we live in a small town everyone knows everyone and my daughter is suffering from the slander this woman has caused, I want to speak to someone in charge I talked to a lawyer today who informed me of so many things this woman done in the wrong manner and I don’t plan on letting this slide
I have been trying to shop in your store on Bacons Bridge Road in Summerville S.C. Your employees are GREAT. Friendly and Courteous. Your computer equipment stinks. I can’t even begin to tell you how many times that my credit card with a high line of credit with no balance has been turned down by your automated machine. I go next door to Bilo, use the same credit card, purchase a higher amount, and it gets approved on their machine. Fix your machine, Folks. It is real simple. Get it fixed or count this one customer GONE.
My daughter was shopping at the Dollar General in Bristol, Florida. When she paid for her items, she pressed the “yes” key for a donation in error. She is on disability and is not able to make donations. She immediately asked theem to correct that and give her back the money. They refused and told her once it’s done, it’s done. It doesn’t seem right that they cannot correct that.
I went into the Dollar General on Highway 24 in East Lawrence. I needed to get a few common things and got a couple of Google play cards to add movies and games to there tablet. Well went to and the second card to account and was never activated so got to looking and instead of the cashier scanning an item and putting it in the bag she scanned the same card twice showing that plainly on the receipt. Well go back today trying to resolve the sitution and the young manager there has to call another manager to see what to do. Then I get told that if I want to resolve the that I will have to come back again to deal with another manager even though I had explained I’m working 12 to 16 days at least the next week then he refuses to give me a corporate number. I have always looked over the fact till now that they constantly do not ring deals up on there drinks almost always charge me regular price. In simple they do not care to help cause I know there is ways the could have made this right today just refuses to help. I know I will not shop back at this Dollar General cause I have been to plenty that are helpful and are able to do there job properly.
Will no longer shop that store they hire managers on drugs you get harassed when you go in manager hollars at employees its always a bad experience shopping there its nasty not a well managed store
I’ve shopped my last time at the Dollar General in Whitesburg Drive, Huntsville, AL. 1. They lock up before 9pm; I’ve called from the parking lot at 8:15pm to verify their store hours before they would even unlock the doors! 2. I live 1 block from this store so my son has skate boarded to the store for me on occasion. He has had the cashier lie to him, saying my debit card was declined, just to call and verify that he had my permission to use my card. If he did not have my permission or if I did not trust my son, he would NOT know my PIN in order to user it! I don’t appreciate my son being accused of being a thief! 3. I just went to your store today, Saturday January 23, 2016, at 2:08pm and put $18.31 in merchandise on the counter, aftet 20 minutes of shopping, just to be told they couldn’t break a $100 bill!!! REALLY???? That is LUDICROUS!!! I left without the items I needed! I have spent thousands of dollars in DG because I purchased your products for my business. However, since moving to my new house, located 1 block from your store, I will NEVER set foot back in another DG!!
Dollar General in Green Forest, At. What a joke. Manager has no clue what she is doing. Assistant manager should be manager and just get rid of the manager. She doesn’t know how to be a manager. The employees in there are not to bright either. They don’t do there job, especially the male. All he does is stalk all the women in the store, walking around in circles, talking to himself.great way to represent Dollar General.
I’m very disappointed with the customer service at DG. I’ve tried every way possible to get ahold of someone to help me change my address for a W2 and I can’t get anywhere. If you call the number representatives are always busy and instead of letting you wait for an available one it just hangs up. I’d rather wait then call back over and over again and getting nothing. The website is also no help. There are no emails to contact anyone about the issue. As for the store manager he only gave me the number that gets me nowhere. Now my question is what do I do?
I had to get my car fix because I bought windshield fluid from three degree rd and I bought the 32 )and plus and it damage my car . All I did was tell the manager to take the 32 and plus off the floor before it happens to anybody else and just put .them in the stockroom until spring and she told me she has to wait till corp calls tells them toremove it off the floor..She is a great manager and I work there. Karen McMillan
Funny how posts about the Kountze, TX, store get deleted!!!
I’ve been a customer for years. I was so excited when the brand new store opened 2blocks from my house on Culebra and Laven drive. Last night was our first visit. My friend needed some feminine products. We both went straight to health beauty. We were like only 2 minutes in went straight to cashier. That’s when the lady “Teresa” asked as my friend was paying…”you didn’t need the nail glue after all”? My friend and I looked at each other so confused. She was accusing us stealing nail glue. First of all, we never stopped in cosmetics. My friend then told her. “I KNOW WHAT YOUR SAYING, THAT WE’RE STEALING” she said back “take it how you want to?”. I told her check your cameras..that is so wrong of her to falsely accuse in front of customer’s. I have never been so embarrassed and humiliated like that. She was rude and claimed to be the manager. Where did you find this “qualified manager with bad work ethics?” Before she accuses anyone she needs to get her facts straight! She never once apologized. I’m never going back. So disappointed when I was so excited to see this new store being built in my neighborhood. I’m not sure if I’ll get a response. I hope someone speaks to this manager. I hope she went back and looked at cameras and sees how wrong she is. We just went in and out, paid for our 1product. May never get an apology. If corporate ever does check cameras. Accusation was made Tuesday 01/12/15 around 830pm. Brand new store opened last week. Hope to hear from corporate. Sincerely
Trust me DG does NOT care!!!!
My 13 year old daughter was accused months back of stealing was hauled to the front of the store while this so called manager accused her had her dump her purse after having my daughter in tears with all of her personal things dumped out in front of everyone stand there watching all of this the lady telling my daughter she can call the police then she sees my daughter had nothing in her purse that was stolen then she still says my daughter is banned and then says to me 2 days later that she watched the video it wasn’t my daughter that opened a package, so I thought it was all cleared up until today when my daughter goes it to buy a bag of chips and this woman tells my daughter she is banned and embarrassed her all over again, my daughter has lost friends because of it she’s had kids at school pick and say things about it to her she’s cried herself to sleep many nights over it, I don’t plan on just letting this woman get away with it.. The little white girls get to go in even the little white girl who opened the package my daughter is Hispanic and white maybe this white woman has a problem with my daughter because of race idk but i plan on getting to the bottom of it if I have to go to every news channel in Mississippi if the lawyer wants to work just to get paid I don’t care I will not let my daughter be treated this way
I was an assistant manager and got wrote up for doing my job and finding money.. this company has serious issues
We use the Dollar General store in Vienna, Illinois. I would like to inform you that there are problems with this store. It is no longer clean. The floors are dirty all the time. The gasket where the milk is in the cooler is hanging off. The ceiling leaks all the time. The employees are friendly, but perhaps a dress code would be helpful for all the employees to look nice. We are a small town that tourist use frequently along with the rest of our community. Please look into this matter with this store. We want to make a nice impression to everyone. Thanks.
Reference# 1024228927 Store# 11570
I hope this message gets to Allison, the General Manager.
Thank you Allison, you restored my confidence in Dollar General Stores.
I normally shop with Dollar General about 3 times a week.
I always thought they were great stores. But I had a situation on this past Saturday that took me for a loop. I commend you for responding to my concern and addressing my issue with professionalism. You are a great General Manager.
Thank you again, and again.
I was a customer that went in your store at least 3 times a week.the experience I went threw on 1-9-2016 was so uncalled for and I shall shop else where NOW.I took a receipt in to show that I was over charged for 1 pack of Christmas lights. I just wanted it fixed and get my balance back. The woman that was in charge was rude and didn’t care.
There was me and another woman in line to buy more Christmas items.( thought a mistake must be honored IT WASN’T). There was 2 signs on the display one was 70% off and the other additional 50% off. Instead of receiving it the woman tore the 50% sign up and walked away. I know if the manager was there he would have honored it and fix my receipt.I like your store and all but I will not put up with this.her name was LISA and she shouldn’t be in charge at all.that was the first time ever I had a problem. Something needs to be done or I shall make sure I tell all my friends to stop going there.ihope some games this seriously cause if not I shall keep sending this to ever dollar general store on line.
Object fell off shelf hit my shoulder and no one seem to care just told me they was sorry to hear that (laundry detergent bottle
They should have filed an accident report
I can not believe y’all made Amber Reese the DG store manager in Kountze, TX!!!! What were y’all thinking?!?!?!? The customers can’t stand her and neither can the employees!!! She is hateful, rude, sarcastic, and XXXXXXy to everyone including the employees!!! I can’t tell you how many people complain about her! Also, she talks to the employees about other employees!! She needs to watch what she says because as it so happens she and her equally XXXXXXy assistant manager were talking about another employee and it just so happened to be where that employees family was in the store and heard it all!!! So, get ready for a massive ass chewing Amber! Want to know why your GOOD employees keep quitting the Kountze, TX, store?!?!? Call and ask them for the TRUTH!!!!!!
The dollar narket store in Franklin ky is a mess rotten produce and very under staffed . I been to that store 10 times out of the 10 times I get stuck with 1 counter open the 10 items or less but of course seeing how it,s the only one open the get out of the store quick isle customer’s with 50, 60,+ items clog it up I was standing in isle today again 2nd in line for 20 mins just.to exchange a bag of rotten fruit they have no help a week ago I stood in line for 30 mins a lady in front of me with 100 items she decided she couldnt afford everything same 10 items or less no other isles open they had to fill out a report to return her money back on her card ?!::&&_ f**k people were backed up halfway down the store !!!!!!!! It,s freaking bullsh*t nuts ! Futher more this is my 2nd complaint there wont be a 3rd I be advertising my experience to others !!!
I was in your DG today, not sure store number,I will find out if need be. It is a fairly new store outside Columbus,Ms, on Hwy 45 N, near Columbus Air Force base. I work on Columbus AFB, have been there 8 years, and I frequent this particular store because it is convenient, I come in this store at least twice a week. I ride a motorcycle, as do many people on the base, so I carry everything for work including my lunch in my backpack. I never take it off,except at the register to put my purchases in it. Today I walked in the store, and was about three aisles into the store when I heard the clerk at the register yelling for my attention. She said I had to leave my backpack at the register. When I asked why she said new company policy due to thefts. My response back was, you need my money, I can buy what DG has on base tax free, and left. My biggest problem with this is, I am 52 years old, grandfatherly looking, and I never take off my backpack. If you saw a person removing their pack I could see how you would have concerns, and that is why you have cameras. Maybe it is now a company wide policy, but I feel common sense should play a part. If you have any more questions you can reach me at (662)364-XXXXX. Thank you.
JUST WANTED TO KNOW IF YOU EVER GOT A RESPONSE FROM DG? I am putting my money on you Didn’t
Today, January 2, 2016 I shopped at your Dollar General Store #13372. It is located at 205 E. Waco Dr.in Waco, Texas. The time was 343p.m.When I first walked into the store, one of the employees was behind the counter texting and looking at her cell phone. I needed to check the price of an item and I walked up to the counter and said to the girl excuse me and the employee turned around and looked at me upset that I was interrupting her conversation with the other employee.She did not have on a tag so I cannot give you her name. By this time, both employees were on their cell phones. The one that was quite rude was a black women with long red curly hair that was working as a cashier.They were on their phones as if they had nothing to do. The store was in disarray and was quite in shambles. Their were boxes everywhere and you couldn’t even shop comfortably because the store was in such a mess. I believe this matter should be addressed because as a frequent shopper of DG customers should be treated with respect and be number one priority. Also, the same girl was rude again when I asked for my receipt. She hatefully said that I’m giving you your receipt. The prior customers were not given their receipts unless yhey asked for it as well.
I have shopped several different locations of DG and they are quite a few in disarray. The one located on LaSalle, and also on Franklin are quite messy.
Today I also visited the DG store located at 2415N. 18th St. The store was very neat and clean and the employees were just a breath of fresh air!
I would appreciate if you would contact me by phone to address this matter. My contact information is Rose Pena 254 235-XXXXX. Thank you very much!
Sincerely,
Rose Pena
JUST WANTED TO KNOW IF YOU EVER GOT A RESPONSE FROM DG? I am putting my money on you Didn’t
The store in Kountze, TX, used to be a great place to shop, but not anymore!!! Yes, they have merchandise in stock, but the other day I literally heard the new store manager jumping on an employee in the back. The manager basically called the employee lazy. I waited to see who the employee was that came out, and let me tell you that employee is far from lazy!!!! She actually shows her customers where things are instead of telling them, she helps customers if they need it, she stocks merchandise, picks up in the parking lot, makes sure carts are where they belong, she is a sweetheart!
Since my daughter’s car was stolen due to the store being robbed can dollar General check with there insurance to help her out…your company had insurance for the money taken but liability insurance doesn’t cover her loss….my daughter is very cautious of every thing and everyone…
Mr. Owen: Send me a confirmation email if you READ THIS! I am starting to believe that the CORPORATE administrators do not care.
Your store in Columbia, Missouri located at 3020 Paris Rd. has been reported for many months now with problems. I have made a report last year. I have spoken to other customers who also told me they have made reports. I even have spoken to other store location managers and operation managers who have made reports about the Paris Rd store. I no longer shop at that location and am forced to shop at the Vandiver location.
The Paris Rd location/store always has litter and trash in the parking lot and in the surrounding bushes and entrance. I counted a dirty baby diaper was stuck in a bush for over 2 months. The front doors are always filthy and obstructed with handwritten signage. The floors are beyond dirty with visible dirt, debris, and the aisles are cluttered with boxes or merchandise that has fallen off the shelves, making walking a hazard for potential tripping and falls. The merchandise on the shelves is mostly non-existent and not available, leaving every aisle with areas of empty shelves. Most of the soft merchandise ie. towels, linens, etc. is disorganized and thrown on the shelves in piles.
The worker’s seem to hate working there too. They are mostly silent when customers shop or checkout. I would really like to shop at the Paris Rd location as it is more conveniently located. I have shopped there for years in the past, so have seen the store in disarray for about 3 years now. I guess if CORPORATE office doesn’t care to improve the store, perhaps the Better Business Bureau or even the Health Department might respond to the problems there?
Did Jeff Owen COO respond to your complaint. I’m guessing he didn’t nor did anyone from corporate. I would like to know….
I want to report a very rude manager at your store at the 4963 SpringBoro Pike West Carrollton, Ohio store. She was so rude. I bought 100% Clover Valley Apple Juice and it was marked $2.00 on the shelf. When she rang me up it was $2.65, i told her and she said i will have to see myself. There was a line so i went and looked again to make sure. I got back in line and i said the sign said $2.00 she said again i will have to see for myself so we both went over to the shelf and it said $2.00 but there was something about the numbers well i do not know anything about the numbers i just look for prices. She kept talking about i can give you your 65 cent back i will see who stocked the shelf. We get back to the check out and she still talking about everybody make mistakes and just going on and on, she then ask do you want the juice i said yes. Still she going on, I said i just know what the sign said and i don’t want anything that does not belong to me but i want what is mine. She said the flyer said $2.65.. I did not have a flyer i stop in there to pick up some Apple Juice because my grandson has text me and said that was what he wanted with his breakfast in the morning. So when she said the flyer said $2.65 I said the sign said $2.00 She said really nasty you have a Merry Christmas. I was so upset i started to act a fool in the store but thank God i did not. When i got out side i say a lady that worked there and I told her what happened and i wanted Corporates phone number she was so nice she apologized. It bother me so bad i was almost in tears. I had had a good day just left the homeless shelter delivering gifts and she just ruined it. I call the store back and ask to speak to her and told her how rude she was and that i was having a good day until she treated me like that and she said i was having a good day until you come in here going on about 65 cent. She was yelling the whole time. I told her i was calling Corporate and she said you go ahead because i already called them on you. Now why she would do that i do not know unless the lady told her i was going to call and she tried to get her 2 cent in first. I tried to tell her that it is not my fault that someone stock the shelf wrong. And all i was going by was the sign, it was not a sale sign it was an everyday price. She was rude and really ruined my Christmas spirit. I have to pray really hard people like that should not be working with the public if they have an attitude like that. But i wish her well and hope she get it together because one day she is going to run up on the wrong person. I thank God that is not me anymore. Please let me know if you get this e mail. I really do not think i will be going back to that store again.
I am a frequent shopper at Dollar General there are 2 within our small town OAK HILL, WV. One is about 1 minute from my job and we always run down there for drinks and snacks etc. That store has become horrible it is a total wreck. It looks like a tornado went threw it. The floors are nasty. The other day I went to get my boss a drink, had to stand in like at least 20 minutes only one cashier. There were 2 I know in the office. one came out looking for something saw all of us waiting and went right back in the office. When I got to the cashier I said this is absolutely aweful. I said the floors look like they havent been mopped in over a week he said OHH its been longer than that. The dollar General at the other in of town is not like this. They are making your company look bad. I would be glad to go in and take pics with my phone and send them to your company. Just think somebody needs to get this mess straighten up.
I’m writing this about a rude employees at dollar general in maquoketa iowa. One is julie and the other is a shae. When I went in the store I got nothing but rudeness from both of them. I had asked if they had a phone charger. One said yes over there and the other kinda made a smart remark as if it was any closer it would of bite me. I bought one and asked if this isn’t right I can bring it back and shae was her name Said yes why wouldn’t we take it back. The other one said no receipt no return. Snotty way. Wow I haven’t been in since then. When I heard the one got fired I was like good now maybe the other one will. I may go back in again. I go all the time. It’s not all bad there. There is this girl named michelle and she was so kind to me and had a beautiful smile. She was really friendly and that made my day. She is a keeper.. don’t ranting. Good day
I am Juliee and I did not say any of that to you. I wasn’t even there when this was written. As for Shae she is not rude either. Please enlighten me as to what exact day this happened? Michelle is awesome and sweet. Too bad Shannon Peters and Amber Yarolim are trying to screw her over.
Really my comment needs moderation because I am defending myself and my friend. I know that this did not happen. The DM, Aaron Tagwerker’s favorite saying is CYA, which in normal terms means cover your own a**. Which is why I am no longer there and he has two puppets running the store. Maybe he should ask Shannon why she through everything out to the garbage instead of damaging it out, which is proper protocol. And why Amber’s boyfriend gets to go in the office which is not allowed? CYA Dollar General, you are not using me, Shae or Michelle as your scapegoats. So moderate this!!!!
Oh “Linda” why haven’t you replied to my comment??? Oh wait because your real name is either Shannon Peters or Amber Yarolem. You better step back and realize your DM Aaron Tagwerker will let you take the fall for whatever goes wrong because his motto is CYA and believe me he has done a lot of covering his own a** because he doesn’t know good help when he has it.
ok go to our store here in Osborne Kansas both manger’s are out side all the time. Got bare shelve’s can’t get around in the store because they leave there metal cart’s in the road all the time. Our store ain’t that busy to keep them from doing there work.
I am a constant shopper at the Dollar General #07148 in Raleigh, NC and I would like to commend the Manager and his staff there. One of the cashiers named Jocelyn, who is one of the best customer service individuals I have seen in a while. On one of my visit 12/16/15, I watched as a customer gave her a fit about some gift cards she was purchasing. The lady was rude and inconsiderate of everyone especially cashier Jocelyn, who maintained an outstanding customer service. The manager came just after the whole ordeal was over, so, I just wanted to commend the young lady for her outstanding customer service, not just for that one incident, but each time I have been there she is always in outstanding form. People always like to report the bad; however, I strongly feel the Good needs to get props also.
i go to the dollar general in Big Chimney, West Virginia about three times every week for groceries and cleaning supplies. I have had a wonderful experience every time every time except for the few times i was attended to by an assistant manager named Tonya. I asked for her help in finding a screen for my sink drain at the time she was sitting behind the counter playing on her phone and did not acknowledge me until i repeated the question several times and was very rude in telling me that she did not know to ask another employee and continued playing on her phone so i asked the other girl and she was very nice and showed me where the item in question was located and when i tried to get Tonya to ring me up she clocked out and went outside the other lady had to stop unloading merchandise and come help me the next time i came in the store my sixty four year old mother was with me and asked for help from Tonya and she ignored her until another employee said something when they did she told them to help her being quite frustrated at this point i have asked all the employees if its just me or if she was like that with all customers and all of them had a stream of things to say about this subject apparently Tonya calls off at least three times every month and when she does come to work she is either rude to customers or sits somewhere on her phone and does nothing every other employee other than Tonya said there DM has heard this information from all of them and treats her with immunity if she were anyone else she would be out of a job i would like to know why she is so special to your company that she is above reproach
I wrote a complaint about a girl name amber and I forgot to put what store it was in maquoketa iowa.
My name is Blaine Stevens, Kansas City MO 64119, cell:770-235-XXXXX:
Today, Saturday December 12th, 2015 at 10:52 am I entered your Dollar General store #02610 to purchase some items and found the store’s appearance to be a complete disaster. Conditions I found were as follows:
1. Inventory carts loaded with boxes of un-shelved merchandise were blocking passage and view of purchase items in virtually every aisle of the store.
2. Clothes were strewn all over the clothing aisles floors.
3. Multiple shelves with un-stocked/out-of-stock items were present throughout the store.
4. There was only one associate that I observed in the store at the register up front with no one else visible attempting to address/resolve the unkempt store conditions.
5. After eventually finding the items with difficulty that I came to the store to purchase, I reached the cash register upon which I informed the cashier of my observations of the store’s condition, describing it as though a tornado had struck making the store a total mess. She told me that she was just recently hired and told me that the prior store manager had quit, and that the store was under the management of the assistant manager named Tyler. She could not remember his last name.
6. I asked her if was Dollar General’s standard procedure to require that the District Manager periodically visit stores under his/her management to ensure that store cleanliness, organization, and availability of store merchandise standards are enforced. She said she believed so but could offer no further information.
In short, I view this as a total failure of Dollar General management over this store’s operation and the store’s district management to enforce policy and procedure with sufficient rigor and discipline, and to take immediate remedial action(s) when/where appropriate.
In my opinion, this store should close and a team of competent associates with competent supervisory and management oversight needs to be detailed to remedy the conditions I found today, perform root cause analysis as to how it happened in the first place, and to take the necessary measures to ensure it never happens again. If I again find this store in such neglected condition, I will be left to believe that Dollar General is uninterested in serving the customer base they claim to serve, and will direct my purchasing in another direction accordingly.
Blaine H. Stevens
WELL SAID MR. STEVENS..COULD NOT HAVE DONE BETTER MYSELF. THIS LETTER COVERS JUST ABOUT ISSUE IN EVERY GENERAL DOLLAR STORE I’VE EVER BEEN IN!!!
The store in Needville, Tx used to be a great store one of the cleanest I had ever seen but the past year has been horrible there is always those bins full of boxes in every aisle u cant get around to shop, there is always long lines I waited for 15 minutes the other day and the lady told me she was the only one there, so I left, I have even heard the manager cussing at her employees for calling her on her day off I have seen dirty mop water in the aisles, they need to hire ppl that wanna work.I will never go back….
I would just like to say, for 1 thank you “Janet” for giving me the opportunity to work for you. You rock. For 2, all of y’all complaining about Dollar General I am sure some of it is poor public skills.But for the most part I believe in my heart XXXXX trickles down. But for a D.M. to come in a store an treat someone like idk, maybe the way they was treated as a child or how there spouse treats them is beyond me, hope you can rest well at night James O. comes in the store with no knowledge of whats going on in the past 3 hrs, lies about a line of customers, expects me to be a mind reader and leaves to call my manager to call my asst manager to fire me for drinking a dr.pepper. get some balls fatboy. anyhow, my conclusion is, at dollar general they are rules they have to go by. but as fr as the nasty dirty ones an rude employee’s,maybe they need my ex d.m. to visit
store #14868 5325 highway 81 N williamston,sc 29697 is the worst store i have ever been in, it’s dirty and always a mess and the staff is rude, saw an employee flip off a customer walking out because if say he did not want to donate that day and there were others behind me in line that day. please teach the employees some respect to other
store #14868 5325 highway 81 N williamston,sc 29697 is a nightmare, trash all over the store and in the parking lot, employees always outside smoking and when you are ready to check out, you have to wait til they feel like checking you out. the whole staff is rude general manager to all the employees and forbid you ask for help looking for something. talking on the phone on personal calls and text, how can you check out somebody and tell the to hold on while you talk on the phone? rude
dollar general store #14868 needs a new staff a whole new staff, the GM only works days and never weekends and the store is a mess, boxes all over the place, roll carts that are not put up and in the way. trash in the parking lot and the staff outside smoking and waiting to check out there was nobody around.the staff is rude and rolls their eyes when you ask for helf
My grandmother called the dollar general on East Harding in Pine Bluff, AR. She was asking about a light projector for Christmas lights. They said oh okay let me look. After being on hold for over twenty minutes, we heard the sales rep make comments like ” If she really wanted to know she could have drove here and looked herself” and “write her number down so the next time she calls we don’t have to answer”. The rude and unnecessary comments could have been avoided by just taking two minutes to look to see if they had any in stock! My grandmother didn’t want to drive all that way (it’s in another town) before knowing there were some is stock. Signed a very upset customer!
There is a dollar general in Montgomery, AL on Normanbridge Rd and the store manager is such a rude woman. She doesn’t help her employees, the store is always a mess, boxes,totes,and rolltainers are spread every where around the store. Employees constantly complain about how she is frequently leaving the store to fraternize with employees from other stores in the shopping center. Her employees are improperly trained and she is so rude she has to constantly hire new people because no one can’t tolerate her attitude. I could go on and on but I won’t. I’ve said enough already. I’m refusing to shop at a store with such poor service. As long as she is employed there I will no longer shop with dollar general.
You have a store in Brooklyn Michigan that is cashing in literacy donations for gift cards to give to the local food bank. The store manager has been doing this for years. Why is asset protection not in on this? Literacy is for literacy, nothing else!
Y’all seriously need to take a look at the Kountze Texas DG!!! There are only FOUR women working at that store!!! They bust their butts stocking, cleaning, and giving AMAZING customer service especially Amber and Terri!! They are so friendly and sweet……BUT they are overworked, overwhelmed, and exhausted!!! They are lucky if they get one day off!!! They need a good raise!!! Y’all also need to fire the DM Cindy and the RM Deb, they are rude, hateful, and sleep with anyone!!
Hello I am a ex employee or dollar general and need to tell you about my experience with your company because it has effected my life very much in April of 2014 my store got robbed at gun point and even though I was not there for the robbery I had to go in as a manager to review video and burn 3 copy’s my store got robbed right as we was closing so I had to stay until about 2 am with local police officers these videos was very disturbing to me and bothered me so bad I did not sleep at all but the worse of all of it about 4 weeks before the same people tryed to rob us and broke are window out and it did not get fixed and left us open for this robbery anyways I went back to work the next day and worked until 5pm and went home my Dm called me and told me if I did not come back it was job abandonment at this point I was scared to work alone and very much tired from evening up for more then 24 hours so I bring her my keys this made me fall in to a bad depression and I could not even stay at home alone I receive no counseling or unemployment and with my depression I could not even think about what I should do I been dealing with this on my own since then and even though I am getting better I am still having problems in wanting to go back to work and have dreams of beening robbed this is truly effecting my children and my life this company needs to help there is employees and I as a exemployee believe that you could of done more than what my Dm said to me this was not unexceble a corporation and a company that holds there customer service to a top priority would truly look at how they treat there employees because every employee is a customer and as I read about how bad there customer service skills are is because of the way you treat the employees they are hand and hand I have been a Manager for 14 years and I truly thought I would loved growing with dollar general but I never thought I would ended up being let down and discarded as a box or plastic bag when I could of stayed with my former company and grow with them I was with them for 6 years and the same with company before that I can not express the damage mentally this company has caused me but I know that this company need to know what it has done to me and I sure there are others out there that can not express what has been done
I live in Sonora, Texas, we only have one store in Town. Dollar General Management and Corporate Office does not care. They tread Employees and Customers like dirt. It is so sad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. It will never change!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would just like to express my disappointment that Dollar General stores will be open on Thanksgiving Day. It is so sad that monetary gain for a corporation has become more important than taking a moment to be thankful and letting employees be with their families. If the reason is that they are “open to serve the public,” then I would say that if people can’t plan a day ahead for the store to be closed, then they are just out of luck. Would like to know if the DG executives will be working Thanksgiving Day also. I highly doubt it! I urge DG to do all they can to respect and encourage family time on holidays.
so I was at the dg in mount joy pa and it was filthy. I saw roaches and mice. I went to get some chips and the 3 bags I picked up had holes in them from the mice chewing on them. I told the cashier SUSAN that was working about it and she stated OH WELL NOT MY PROBLEM and got real nasty with me. so if anyone is in that area I would rather go to the Elizabethtown dg they are a lot cleaner there.
On 11/16 I was suspended from my DG cashier job at Yerington Nevada ,#13997, by coperate Tina , I recorded our talk where she first says I am over13.60 and then she says I’m 200. Short, I requested copy of suspension and Tina denied this and then I asked how long she then refused to say. I only work 8 hrs a week but this is not right, Tina was there all day, I came in at 8 am and was given register with no change when I asked mod for changed she said there was none because Friday’s deposit did not get done, the register would not let you drop money because of off line? I have not heard from coperate dg, they will not call me back, I am a military veteran , I have the write up Tina did two wks ago on me for my truck being to loud and also her accusing me of using Facebook? Maybe corporate should watch corporat? Also on 11/16 we were without cameras?? Who’s cheating who?
11/16 we were at DG in YERINGTON, NV and this was our second visit this week, it as 29 degrees , and the doors are wide open just like in summer, they do not close, only register one open which is right by door, it gets pretty cold on you as you cash out, some people in line actually left, it’s cold!! I asked manager dede why this is so, she said coperate won’t let doors be closed however heat has been turned up!! DG being a corporation should pay attention, all that heat going out the door and customers leaving because check out near door is cold.
The store in Morris, Alabama is not kept up at all. There are always products in the floor and the shelves are always in disarray. Nothing is organized. The parking lot is a disaster with all the potholes in it. The line to check out is always long. I just moved out by this DG and thought I would enjoy going to it but it is so nasty. Most of the employees are not friendly or helpful.
I have visited other DG stores and most of them are very clean and organized and the staff is very friendly and willing to help you.
You guys have a store in Temple TX, off West Adams (2305) and the manager was very rude to some workers. Apparently they had parked in a reserve space and walked into the restaurant next door, instead of simply going over and asking them to move, she called their boss and threatened to have the vehicle towed immediately. I do not know her name but she is short with long black/brown hair and glasses, older. She was very rude. They lost customers that day.
Well two more days have gone by since my last comment and still no one has responded. Dollar General is real big on their employees extending customer service, yet you don’t do it yourself. Does anybody at Dollar General even read these? I’m beginning to wonder. I believe my next step is to call the Corporate number. Getting real frustrated with the lack of service. Maybe if I shared my comments on Facebook and Tweeter I would get a response.
Why on 11/10 at 7:00 at dollar general in YERINGTON, NV, was a man getting over 176 items for a penny each? Yes they were rang up, but the man showed me the yellow tags, why isn’t the public aware and offered this chance to buy marked down items for .01? It’s a shame the way this store is run, we need a dg store that is run professionally!! So we all could benefit on sales but we are not aware of these sales and products are not even marked on sale. At this store manager should be held accountable as well as coroperate Tina. Store is never full and retainers are on floor all the time. Most of help is in parking lot smoking! Coroperate has been asked to check things out but they don’t, they send Tina who does nothing as you see complaints all the time. This is a small community so let’s clean it up and get some better management!!!
Roger, the man was buying penny items. A penny item is something that is being discontinued from the store. Every Tuesday the manager and/or employees get a ‘pull list’.. a list of things that are to be pulled from the shelves and then discarded. If they don’t pull and/or miss pulling some things they will ring up as a penny.
I had been working at the Dollar General distribution center in Scottsville, KY for nearly four months through Randstad Staffing. I had been told for a month that I was on my way to making full time. Completely unexpectedly, I received a message from Randstad on Monday (11/9/15) afternoon informing me that my assignment had been ended because I “did not meet full time hiring criteria” due to the fact that I “worked on the retail side in the past.” I did work for Dollar General store number 3527 in Lafayette, TN from August 2013 to July 2014 and was let go, but I did not understand why this would make me ineligible for a full-time position at the Scottville DC. My roommate, who currently is still working at the DC, spoke to HR on my behalf when he went to work that evening. He was told that I had been put on a do not rehire list after I had been terminated from the Lafayette store, and that the only way to fix the problem was for me to go to the store and attempt to get it appealed. It was also said that if I were able to get my do not rehire status removed they would “hire me in a heartbeat”. So, hoping for the best, I did just that. I went today (11/11/15) and spoke to the manger of the store, only to be told that she had “no authority” to either put me on, or take me off of a do not rehire list. She said she did not understand why they would tell me such a thing. She also agreed that there is no reason that my time at store 3527 should affect my hiring eligibility for the DC, and that they should not have let me work for 4 months before discovering they couldn’t hire me.
I’m just searching for any answers on how to REALLY get my do not rehire status removed, or if it is even possible.
Your store in ogallala has really gone down hill in the last few months. It’s dirty, several people have complained about seeing employees smoking in front of the store. They are not very professional. And if you look at ogallala debates you would also see that the unprofessional manager is banning people left and right for pretty things. I’m concerned that if you don’t take hold of your business you will end up going out of business . I know several including myself have chose to quit shopping there because of one employee particular kayla is what her name tag said, she’s not very polite, her hygiene isn’t very good, and she is always on her phone instead of helping customers or just doing her job, or even have seen this employee smoking by the front door several times. The only 2 employees that are great w customers are an older gentleman and Tammy. I really would suggest you take a look at who you have managing and their people skills . Have a blessed night.
I guess no one at the corporate level at Dollar General has the decency to respond to my last email. You impune my reputation and good name by implying I benefited from the phone scam I was a victim of, thereby acusing me of stealing. I believe that is a form of slander. Maybe you have become so big you don’t care about your under paid employees that break their backs for you. You expect so much, in return we get no respect and kicked when we’re down. I would appreciate a response if you can find the time. Yeah right!!!! I well imagine I will be ignored.
As of November 6, 2015 I was let go by Dollar General (Store 14009 Rising Sun, MD) because I fell for a phone scam. I not only became a victim of the scam but a victim of Dollar General. I called and talked to our Regional Manager Glen and he stated it was Company policy because they felt I had benefited from the scam. In other words they felt I had stolen from Dollar General. I have never stolen anything in my life and stressed that fact to him. He said he knew I hadn’t stolen but it was Company policy to let me go. I asked if I had any recourse and he said no. Therefore I am being penalized for something I had no control over. I gave this company 110% everyday I worked and this is the thanks I get. It would be different if I didn’t take pride in my work, but I was a very dependable employee. Maybe it’s time to contact an attorney for unlawful dismissal.
Same thing happened to me while I was working as an acting SM. I had been working 70+ hours a week and it happened at 9:50 pm on Dec 4, 2015. I called my DM and he said he was calling LP but really called our old DM. When he called me back I told him I had started a return w/o receipt and he said that wasn’t what I should I have done but as long as it gets stopped. I was to email if all the info from that night. When I tried to ring up an employee’s items and hit total it said I owed her $393.58 so I knew something wasn’t right so I aborted the transaction. I emailed all of this to my DM and all he did was send out a mass email for people not to do anything with cards over the phone. He continued to let me work still at 70+ hours, plus gave me an 85 cent an hour raise all during this time. Never once checking as to why I had to abort that transaction and if we got the scam stopped. On Wed Dec 16, 2015 when the ERB’s came out LP wanted answers. He first said he didn’t recall our phone conversation. Then he sent a girl named Shannon from the West Liberty, IA store up to figure it out. I passed out from sheer exhaustion and stress that not on the floor of our backroom and had to go to the hospital by ambulance. They gave me two days off to rest and when I came in on Saturday Dec 19, 2015 he had Shannon come in, he discussed the issue with me and told me that being involved in a phone scam is an automatic firing regardless whether they get it stopped or not. Then he fired me and proceeded to tell me he was going to make me the store mgr. Shannon new of all of this the whole time. My question is, why if it is an automatic firing then why did I get to continue to work all through the holiday season and only get fired once somebody figured it never got stopped. He wasn’t going to fire me until LP found out and were questioning him. So if I have to lose my job he should to. Since he knew I was still learning everything and I did not give out all of the card information. He said he waited until he had all of his ducks in a row when really what he did was not do anything about it and had no plans to fire me until he was being held accountable for it. My store is in Maquoketa, IA and is store 2295 and the DM is Aaron Tagwerker. He would not give me a copy of the paper I signed when he fired me. Sure would like to hear from corporate on this matter.
I am secretary of the Freeburg/Washington Recreation Association and am inquiring about donation of coloring books and crayons for Santa to give out at our annual
“Christmas in Freeburg”. We the members are all volunteer individuals involved in community activities.
Please reply. We are only talking about 75 books and crayons.
Thank you!
Joyce Klingler, secretary
I know a young lady who works in a pa DG and is being sexual harassed and when she told her manager all she did was say I tell the DM and nothing was done about it. I think its wrong for yous to treat good people bad the dm told her to write everything that was said down put it in envelope and leave on desk in office so anyone could get it and read what is going on. It is store in mount joy pa. DM names is Curt something needs to be done about this.
Store #13997, YERINGTON,NV, I was fired last week because dede the manager changed the schedule without telling me and then says I’m a no show. So I might as well tell you that manager dede pays us cash for keeping the stock thrown. This money she gives several times a year, even when her husband is in jail.though she has told us all she is taking the job at DG in Hawthorne, she hasn’t yet! Don’t your cameras work, dont you count the money? Heads up DG , it’s the manager not the employees.
how is it at dollar general someone gets hurt in the store , breaks bones because a back shelf was not done right , and person fell and broke bones wins the lawsuit but wont send the check to this person, all dollar generals are trashy stores, they leave stuff in an isle, all the time for people to fall over, I haven’t been back since I was in a macon Georgia store one time and sat there 3 hrs for black Friday add, and when the dorrs opened they had no black Friday items , I was livid,, they called the manger of a Lizella store , and he was a real a**hole by lisenibg him to talk, on phone to other manager it is getting to the point to only go to dollar tree , instEAd of dollar general it has gone to the dogs , CLEAN UP YR DAMN STORES, AND PAY THE PEOPLE Y OWE . YOU DEGENERATES ..HIRE ENPLOYESS THAT CARE .
DG in yerington has employees that steal because manager steals, store a mess, stock needs to be put out, carts in the isle. Why doesn’t coroperate check cameras?
Check the back door too. There is more merchandise going to employee theft then customer theft!!
I understand that a woman by the name of Chance Blanton is being considered for a position at the Lone Oak, Texas store. If this woman is hired to work there I can assure that you will lose at least two families. I will take all my business to other stores in Greenville, Texas. She is very abusive.
I need to know how to get in touch with CEO: Todd Vasos, CFO: John W. Garratt or COO: Jeff Owen. I have tried contacting local accounts payable dept as well as corp accounts payable dept multiple times regarding past due invoices owed to our company. I would like to get their emails so that I can include them all on the email. I have searched your website and have not been able to obtain the emails.
You people have a store in Baldwin, Louisiana your manager there is Ms. Yolanda before her was a lady named Angie, a Stephanie Boudreaux { common place wh**e, crack head) local from Franklin, La living in Charenton, la goes in and robs the store all the time Angie caught her but stopped calling the police because another lady a Linda somebody begged Angie not to, so Angie let her go then Ms Yolanda was manager and not told of the incident Im sure and hired this Stephanie{crack head} who just got out of jail in Avoyelles Parish, to work there Stephanie Boudreaux is robbing yall blind she goes in when shes not working loads up on things over and over again I know she is on camera doing this several tines over the last couple of months. She is awaiting a court date in St Mary parish for drugs and theft. How can yall hire people like this no background check no drug testing to employ them. you all have plenty of evidence to have this girl fired and arrested please take this lying thiefing person off our streets please help our community one man is dead because of her in Charenton now. Please help yourselves as well as our community be rid of this awful human being. Thank you for your time and consideration in this matter. URGENT URGENT URGENT URGENT URGENT URGENT
Check your cameras people you have them but don’t use them She is all over them so goes in when she is not working to steal lots of cosmetics etc, DO SOMETHING PEOPLE. SHE MAKING OF FOOL OF YALL AN YOUR COMPANY EVERY THIEF HERE WANTS A JOB THERE COME ON PEOPLE
I have an acre lot in Coweta OK. It is 1/4 of mile down street from two schools,(1100 students) on the mainstreet of Coweta, on a state of Ok. hwy and Noooo nada, gocery store on this end of town. It has a very nice 2400 ft store building on it that could be used to test site or torn down. I will work with your people to make this a nice place for your exciting Co, Jack
I moved to Angleton, TX in March, and right away Dollar General became one of my favorite places to shop. However, things have gone south in the past couple of months. The level of unprofessionalism I have witnessed while shopping leaves much to be desired. My shopping experience in the early hours of Saturday, October 24, left a very bitter taste in the mouth to say the least. The store was stuffy and so hot I had to fan myself, and one of the associates saw me and was complaining that she was hot too. Right there within earshot of customers, one other associate was screaming, yelling, telling another associate to “shut up,” and asking if one of them had a tampon! I had applied to work at this store twice already but now I know why I am not being called for an interview. The manager hires people she can control and order to go buy a taco in the early hours of the morning, without a care on presenting a good image to customers or representing the interest of Dollar General. I would really appreciate if something is done about this issue so I can at least shop in peace without having to know if someone needed a tampon or not! I am still interested in working at Dollar General. I have a graduate degree and minimal retail experience, but I am a fast learner and do not mind starting with a level entry position. My past work experience include working in corrections and a little bit of academia. Thank you.
On 10/23 we were in DG 13997, yerington nv at about6:30 when there was a line of 3, when an employee of that store ( employee Amy) in line ahead of me did not have enough money, she looked drunk, the cashier had to get lead to help another sale while Amy actually leaves store with merchandise in cart, I mentioned to Tammy on duty what had just happened and she just stood there!! Letting employees just walk away with DG items is not fair. Tammy also had been in line buying items while on clock, Tammy did take lunch also but did not clock out. Check records and video I was in line and I told Dale to report but she’s to afraid of being fired, I am not!! Why is it that DG employees in yerington get a DG discount? We have been asked several times about this DG discount but can’t say anything!!
We need a dollar General in Stinnett Texas. We don’t have anything but one grocery store and 2 convenient stores. I’m sure it would be used by many!
What about when the store gets dirty and carts loaded with items for the shelf sitting in the isles? What about when you are wrongly accused of stealing? What about when the employees start getting rude with you? Mark my word, the store will be nice for a little while then it goes down hill.
I have heard that the manager at the Hamilton, Ill store #12071 will be leaving. I and some of my friends shop serveral times a month at that store do to it being clean, good service and friendly help. Every time i go in there the manager is always there and she is very nice to me and all the people i see. I dont know what she makes but for the hours she works im sure it isnt enough. I was in the store while back and the district manager was in there talking about his boy friend. In a comunity like this thats not a good thing. If the manager leaves me and my friends will not be using the store again. Since Jill took the store over it is alot better than any other store in the area. I just thought the company should know how we feel around here. Thank you
I Laura McKnight I was told by the assistant manager at Dollar General in Rolling Fork, Ms. that they were hiring. She told me to go put in a application online. This is the only Dollar General in Rolling Fork, I was shopping in there another time and the same assistant manager asked me did I submit my application. I told her yes, on Saturday October 17, I again went to shop at this Dollar General it several people that work there have other jobs. I felt the manager Martina Lewis knew that I had apply for a job. She was not visible when I first walk in, I spoke to everyone who were in front of the store, the cashier Maggie, other customers who were checking out, this is a routine habit when entering into a business. Once I came from the back the manager Martina Lewis were waiting by the counter opposite side of the cashier talking, she knows my voice or one of the other worker told her I was in there.After she has finish talking. I kind of ask her to step to the side to tell her i had put in application I’m sure she knew already. When I ask her to give me a chance to prove to her how good I would be in stocking , cleaning etc. She started loud talking saying I’m not hiring got 11 people who need to work because they have bills to pay some do not have that many hours i just can not hire anyone else they all start laughing at me like I did something wrong. My feeling were hurt as I left the store saying I ask her in private it would have been nice if had told me the reason why she could not hire in private. i just finished my associate degree with Indiana Wesleyan University. I’m starting my Bachelor Class in December. I needed extra money to help me in class. i would have been the best stocker and keep the place in tip top shape. by working with all of my might. but I was insulted for trying to get a job.Just want to let someone know this manager conducted herself, in front of customers
Hello, I am a sales associate at store #1457 located in Wamego Kansas…I am wondering if there is an address that I can send an email to regarding the way I am being treated and some things that are going on in the store that is against the handbook. I am afraid if I call in and actually talk to someone I will start crying.
Thank you for your time. Laurie Lewis
My best advice is keep a detailed record of everything going on (journal, pictures, audio recordings). And get enough to make a strong case.
I was an ASM and got fired after i complained to hr about being forced to work off the clock.
Dont trust anyone, especially managment
Keep a record and take it to board of labor
So I am a regular shopper at Dollar General and I happen to be in one of your store which was store #15244, telephone # 678-324-9563 on October 15, 2015 around 7:31pm. I came in for some ambi fade which had a sign under the fade cream 4.45 when I get to the register it came up to be 4.95. I told the cashier what the price was and she proceeded to tell me I would need to go get the sign which I felt she should have called another employee to do so. Then when I get the sign that was clearly under the ambi fade cream she tells me that this sign is for the ambi exfoliating wash. I then tell her that the sign was taped under the fade right over the original price of the fade cream and that the price should be honored b/c that’s false advertisement! She tells me she can’t do. I feel that if the store can’t put the right prices on the right sign please don’t put signs up at all.
You guys at corporate will more than likely not read this or even care enough to take action, but I feel like this situation needs to be addressed. I work at the Fort Valley, Ga store, number 13604. I have been working there several years and in this short amount of time, things have taken a drastic change. First thing is first, lets start with the employees. I work with some of the laziest people I have ever seen. Lets start with the Front End Lead and Assistant Front End Lead. They have some of the worst attitudes in the entire store. They will talk bad about other employees behind their back and they will talk bad about other employees to the customers. They will be on their phones in-front of the customers talking about personal matters. They wear a blue tooth device and cover it up with their hair so it is not noticeable. They do not do pick ups like they are supposed to. I have had almost $2000 in my drawer before because they don’t do pick ups. I have seen them deliberately not give another employee a break before, but yet, the break still gets taken out of their check. Where is that fair? They are ALWAYS 30 minutes late to work, but when someone else in less than 5 minutes late, they get on to them and say hateful things about them. Lets move on to the manager. He is late all of time. He goes in the break room and sleeps for an hour or two every morning. The Pepsi guy has found him sleeping in the back before or reading a magazine or on his phone watching YouTube. He goes out to his truck multiple times a day to smoke a cigarette or clams he is going to the bank. When he does go to the bank, he ALWAYS comes back and says he has forgotten quarters or something of that nature. He leaves several times, he claims, to go get a burger, but yet, he wont let employees go on breaks. He just lets them leave early. It has been brought to his attention about other employees attitudes and how they treat one another, but he continues to do nothing about it. The store looks like a tornado went through it and needs to be cleaned up. When he finds out the DM is coming, he panics and makes everyone work over time, to save his job. Their have been several occasions where customers have called corporate or the DM because they suspect or have seen the manager drink on the job. He has a terrible attitude towards the customers, employees, and the distributing guys. I have seen for myself him get very hostile with someone over a simple $10 return or him having to do a void because the customer cant afford the product. I have seen him deliberately lie to the DM so he didn’t get in trouble. But in the mean time, he threw another employee under the bus and said they did it, so he wouldn’t get in trouble. In my opinion, the store needs to be shut down for a while, cleaned up, have all new staff, and definitely a new manager. Like I said before, this will probably get nowhere, but is worth a try.
Sincerely,
A frustrated employee
Its pitiful that everytime that I try to go to the store in El Reno, OK on Sunset Dr its closed and its suppose to be normal business hours. You might as well shut the store down, you can never keep employees nor is the store ever clean or items stocked on shelf.
I would like to tell you that your attention needs to be turned towards a Sutton, Nebraska Dollar General employee named Barb, with her lack of professionalism and her nasty, rude attitude.
She lacks in many departments as a retail employee, and that is sad as it is a reflection of your store.
I, as a frequent customer, do not really appreciate her degrading previous customers that have been in, in front of other customers. It is wrong, rude, and quite disturbing that it has been allowed to go on. I understand as a retail employee, you will not always have pleasant customers and you will have your opinions about them, but as an employee it is her right to keep them to herself and not to anyone who walks in there. I feel there needs to be a course of action with her, as I am not the first person to feel this way about her. Another issue I find horrific, is her need to go flaunt around the store, bragging that she got an individual banned from there. Seriously, what corporation would allow an employee of the such to represent their name!?
Please take in to consideration that it is a small town, with an older generation who are quite stubborn and talk to one another, and having such an employee that may upset one will only lead to a domino effect.
I contacted your 18004569446 about the claim 201512635 i spoke to your customer relations as well and made a formal complaint about your clover valley products i purchased from your store that my brother and i got extremely ill from and the can of tuna was expired ive called and left messages repeatedly to some gentleman i suppose is the claim adjuster that has failed to get in contact with me about this matter i no other choice but to try to get in contact with someone here. this is completely unexceptiable and perfessional if i dont hear from anyone pertaining to this matter ill have no other choice than proceed this to a higher person.
I would like to let you know that your employee by the name of Kelley Myers who resides in MO needs to be given an attitude readjustment or fired.
This morning I witnessed the most awful thing a retail employee can do to another retail employee, or anyone really.
This woman from the moment she stepped foot into the hotel lobby to check out was nothing but awful and rude!
She seemed to have a dispute about the charges for her stay, and the girl behind the counter was trying her best to figure out what had gone wrong. It seemed like this woman from the moment she was getting ready to leave was looking for something to yell about, and she sadly found it. The poor girl behind the desk was trying her best to resolve the issue, stating “I haven’t had this particular issue come up. However, my assistant manager will be in in about 20 minutes,” (around 7am) She clearly stated the issue and a resolution. But Miss Kelley was NOT having it!
She yelled at the employee that she had a nine hour drive and this girl was wasting her time. She continued to be rude until the A.M showed up. And then she began to yell at the A.m!
The woman wants to complain to coorprate about these two women who were doing nothing but trying to resolve whatever the issue was she was having. I don’t believe this is fair for her to go unjusticely punished also for the way she acted towards them.
At first I thought she was just a rotten person, but having over heard she was a DG employee, I was shocked! This is the kind of people you hire?
If she’s working register or the floor, she’s probably driving people out of the store and losing you profits! I hope you are able to do something about this sad excuse for a woman, mother, and most importantly, your employee. She doesn’t make your store look good at all. I’m afraid to go into any DG if people like this are who I may be interacting with.
just left our local store in The Colony,Texas and am furious. I felt the same after shopping there on Friday. The manager is very hard working–over 60 hrs. a week, very underpaid and demanding a transfer or she will quite. Her acting assistant is in the same shape. This store is never a mess, stock racks are not in the aisles like in the old store, and shelves are generally full because of these two. They are not allowed to work or get paid for overtime so they bust their butts while in the store. They are also not allowed to hire extra help or give overtime to employees.
Two employees in store today, one cashier -six people in line. The same last Friday. People don’t like to stand in line and will leave to never come back. This is the highest volume store in the district. Many good employees have left because of being overworked and underpaid. I’m in there a lot so I get acquainted with them, they know me by name. Obviously corporation doesn’t care. They want to brag about their race car but give poor employee and therefore, poor customer support. I know what it is like to work being unappreciated by corporate. You don’t do it for long and you don’t give your best while on the job.
I get emails every week with coupons which must be transferred to my account but the digital coupon setup in this store hasn’t worked in months. Corporate won’t fix it. The coupons can’t be printed out because there is no bar code to scan at the register. Again, obviously corporate doesn’t want the customer to use them. I tried taking in two coupons today but the cashier couldn’t scan them. The way I see it; Dollar General owes my 4.50 and more because the digital machine doesn’t work. There are signs at the register stating this that are turning brown with age. You built a new store this year and already you are not supporting it.
All of the problems in the other comments here go directly to corporate non-support of local stores. Pull your heads out of you-know-where and clean up your mess or close up shop and let your customers and employees go to someone who cares.
Mineral springs Arkansas was a most awaited dollar general for our community but in the year that it has been open it has so many problem with its debit card or credit card reader being out that i now don’t take a chance to go to that store and drive an extra 10 miles,People these days don’t carry wads of cash and when you spend 30 min shopping then 10 min in line only to be told the card reader is down “again” it is a waste of time going .
need to get these things fixed if you want people to keep coming to your store
Went to a dollar general store #15560 in Jackson, TN. It was 9:54pm the store was NOT closed and I only went in to purchase a drink and get cash back but when I went in both “associates” were counting their registers NEITHER person acknowledged my presence nor did they ask me to wait. Out of frustration I left my merchandise and stormed out. In my experience in retail you count your register AFTER the store is closed and the doors are locked. I’m very disgusted with this stores associates and their behavior towards me as a customer. Not only will I be complaining here but I will be contacting the store manager tomorrow morning with a complaint as well. It is ridiculous to have both associates counting the only 2 registers at the same time BEFORE the store is even closed! And they were arguing with each other over a receipt in the wrong draw! Rude rude rude!
It seems after scrolling through all the comments made here, that I am not the only one with a complaint about DOLLAR GENERAL….
here in UNION COUNTY,GA where we have FIVE, count ’em…FIVE….DOLLAR GENERAL stores….all selling CHEAP CRAP FROM CHINA….
apparently DOLLAR GENERAL CORPORATE doesn’t care about CUSTOMER SERVICE…because I sure didn’t seem to get any when I went to one of your local stores…
on Sunday, Oct 4 2015, at approximately 3:40pm, my sister and I went to STORE #03810….there were stacks of boxes out front with BIG SIGNS that read 70% OFF…..
we even inquired of one of the employees….a young man dressed all in black with NO NAME TAG….about the sale, and we were assured that everything in the boxes was indeed 70% off….
my sister and I then proceeded to fill our baskets with all kinds of cheap crap from china….
when we went to the register, my sister went first, and I really didn’t pay much attention to her purchases…. then when it was my turn, as soon as items began ringing up, I asked about the 70% OFF….I couldn’t see the register screen because of glare from the overhead lighting, and the readout on the card slider screen didn’t show the discounts….the young man ringing me up said that items were ringing up at 50% OFF….I pointed out the fact of the BIG SIGNS OUT FRONT MARKED 70% OFF….he then called over a manager, another young man in black with NO NAME TAG….HE then looked things over and said to me, “that sale ended yesterday, but I can give you 50% off.”
FAILURE ON DOLLAR GENERAL’S EMPLOYEES TO PROPERLY DO THEIR JOB, IE:REMOVING SALE SIGNS WHEN THEY ARE NO LONGER APPLICABLE…. IS NOT MY PROBLEM….HAVE THEY NEVER HEARD THE ADAGE, THE CUSTOMER IS ALWAYS RIGHT?? THERE WAS NOTHING ON THE SIGNS SHOWING THE DATES SALE WAS EFFECTIVE THROUGH. THE CORRECT THING FOR THE MANAGER TO HAVE DONE WOULD’VE BEEN TO HONOR THE SALE PRICE, THEN TAKE SIGNS DOWN AFTER CUSTOMERS HAVE LEFT….
From what I’ve been reading here….DOLLAR GENERAL doesn’t seem to care a whit about it’s customers, only about the bottom line, $$$ and selling cheap crap from china.
I personally WILL NEVER SHOP AT ANOTHER DOLLAR GENERAL AGAIN….I’D RATHER SPEND MORE MONEY AT A DIFFERENT STORE WHERE I GET TREATED BETTER…. LIKE FAMILY DOLLAR….
DOLLAR GENERAL….WHAT A SORRY-ASS EXCUSE OF A STORE CHAIN….
I live in Youngstown, Florida. I believe Dollar General hires the rudest, most uncooperative and unfriendly people ever. At this store, the manager, named Ashley, was extremely rude to a mentally handicapped person while i was standing on line – a very long line with only 1 register open because the cashier was on a smoke break – out in front of the store. Anyway, she was so rude and disrespectful the person left. I also left with my intended purchases still in the cart. I will drive to Family Dollar next time
The Dollar General in questions is 5731 Newton Rd., Albany, GA. I went into the store Friday, October 2, 2015 after work. There was one register open with at least 12 people in line. I got what I was looking for and got in line. They then opened register #3. That register’s drawer was broken. When she totaled out the order she had to grab the drawer for it to open and then had to push it a certain way to make sure it closed. Now, I went in again the next day and I do not know why the items cannot be stocked. There is always merchandise to be put on the shelves in every row. You have to hunt, dig and search for what you are looking for because the dollies block so much stuff and this goes on in several rows. Why can’t they have more that 2 or 3 people working at the time to get the shelves stocked and to get people through the registers?
I just found out my fiance has been messing around with her store manager. My fiance and i have a 2 1/2 yr old and the when i discovered about the affair she not been home since, 3 weeks have passed that shes abandoned her daughter while finding out the store manager has had sex with her on company property and manipulated her schedule to do so. He is a married man also. So i was wondering what is dollar generals policy in such a matter
I had a call from a store # in my county. Recording was : If you have a credit debt for over 10 thousand dollars , I have the right card for you ! Before I could ask for my # to be removed, she hung up. When I called the number back , it was an actual Dollar General Store !!! ???????
Hello, I am writing today to let you know how disappointed I am in my locale Dollar General store, Dollar General # 13014 5076 County Road 218 Middleburg, FL 32068-3552 Phone: (904) 406-4532. This store is a mess. There is merchandise all over the floors causing tripping hazards. This store has become very disorganized with merchandise and merchandise carts everywhere. Most isles you can barely get a cart down. My mother uses a wheel chair and she cannot go into the store because a wheel chair will not fit down the isles due to all the merchandise laying around. The parking always has trash all over. When this store first opened it was a nice store to visit. I was excited to have a convenient location to shop. I hope to see my locale store cleaned up.
I agree with your comments totally. I have lived in this area my entire life and it is disgusting to have a store is such unacceptable conditions. The parking looks like a dump and I never see anyone cleaning the outside or the inside.
It is very upsetting to me as a consumer to shop in such clutter, and I will not shop here again until this store is cleaned up.
FYI there is a Family Dollar coming soon right down the street.
I am a frequent shopper at the Dollar General Market in Fort Valley, Ga. Ever since the store opened, it has really gone down hill. The store is filthy and the customer service is horrible. There are only maybe 3 or 4 employees that actually do their jobs and are customer friendly. I was shopping in there last week and over heard some employees talking about another employee. They were saying,” She was just a dumb white girl who needed to be fired”, they were also saying they needed to find a way to get her fired because they didn’t like her. Mind you though, I knew what employee they were talking about and in my opinion, she is one of the only employees that will work and is customer friendly. Another thing that bothers me is every time I go in there, there is only one line open. The girl does call for back up, but almost every time, the managers or help is outside smoking. Every time I go in that store, there are ALWAYS at least two employees outside smoking. Dollar General needs to focus more on their store and employees versus going on a smoke break every 5 minutes. Also, i can smell illegal drugs on your employees when i go in there.
Thanks
Carol
I am a frequent shopper at the Dollar General Market in Fort Valley, Ga. Ever since the store opened, it has really gone down hill. The store is filthy and the customer service is horrible. There are only maybe 3 or 4 employees that actually do their jobs and are customer friendly. I was shopping in there last week and over heard some employees talking about another employee. They were saying,” She was just a dumb white girl who needed to be fired”, they were also saying they needed to find a way to get her fired because they didn’t like her. Mind you though, I knew what employee they were talking about and in my opinion, she is one of the only employees that will work and is customer friendly. Another thing that bothers me is every time I go in there, there is only one line open. The girl does call for back up, but almost every time, the managers or help is outside smoking. Every time I go in that store, there are ALWAYS at least two employees outside smoking. Dollar General needs to focus more on their store and employees versus going on a smoke break every 5 minutes.
Thanks
Carol
Like MOST of all your complaints on this page. I have the same problem. Burns Flat Oklahoma. The employees there, if you can find one that’s not in the back with the manager chatting about what they did the night before or the new cashier that knows nothing or the two that are sitting out on the sidewalk smoking.the store looks little a tornado hit it. The clearance sales are a Big Fat JOKE. You have carts and totes sitting outside and Big Poster board signs saying 50% Off Lawn & Garden, yet when you go pay for the potting soil that’s sitting outside with everything else.OH NO IT’S NOT ON SALE..Sounds like you need to close your doors. I’m done going to to any of your stores because they all seem to be the same..your employees show no pride in your store..but that’s okay because you are still giving them a paycheck. I know this will posted with all your other complaints , nothing will become of it and you got a good laugh.
It is with disappointment that after a month I have not yet received an answer from Dollar General’s corporate office nor the District Manager responsible for this store. Here I go again:
Is not very often that I write a review about a store or service, but being in the service industry myself, and in a management position, I understand that feedback is necessary for improvement. It is necessary too for you to understand that what I am about to recount here is an ongoing problem at this store that could sooner or later lead to litigation against Dollar General as a company.
We are residents of Pompano Beach, and part of the thriving Pompano Beach middle-class community, and really enjoy shopping at your stores. For the past six years we have shopped at the Dollar General store at 1000 South Powerline Rd #2, Pompano Beach, FL 33069. We have seen first-hand the operational challenges you have faced with this store, but after all, you have managed to get the store somewhat under control, reason why my friends and families continue shopping there, as well as us.
On 09.02.15 at around 6:30, we decided (as we have done for the past six years; three to four times a week), to do our casual shopping at this store. We pulled into the parking lot and grabbed one of the many shopping carts that were scattered in the lot. We noticed the shopping cart we had grabbed had in it a product wrapper with a dollar sticker on. We entered the store and saw a line of people at the register so my wife grabbed the wrapper and placed it on one of the shelves. Franco, the store manager, had just passed us by, and despite him being familiar with us as regular customers he did not greet us in any way or form, as usual… but not a big deal. We went on with our business of shopping, picking up a few essential items. While shopping the aisles I could see Franco coming in a menacing way towards my wife, accosting us, and inquiring loudly and from two aisles away, about the wrapper she had placed on the shelf, he was visibly angry. We asked him to calm down, and explained to him that the empty wrapper was in the shopping cart in the parking lot and that my wife had placed the wrapper on the shelf because there was no one available to give it to. Franco’s body language and attitude towards us were menacing, accusative and disrespectful, implying that we had shoplifted a dollar item. He turned his back mumbling, leaving us there wondering about what had just happened. This is not the first time Franco has accosted my wife in this way. Earlier this year he had also approached her disrespectfully after she had inquired about switching a product because she had gotten the wrong item.
Feeling disrespected and embarrassed we decided not continue shopping and leave the store. Before leaving I saw Franco in one of the aisle and I decided to speak with him about his unprofessional behavior and poor service skills. As I started to speak with him he immediately summoned a store employee to be a witness to our conversation, something I considered bizarre and again unprofessional. I reminded Franco that my wife and I are regular and loyal customers of his store to which he agreed by nodding, I asked why he would treat his loyal customers as criminals. My wife intervened and told him that she felt embarrassed, humiliated and discriminated; he said he was sorry she felt like that, but he had a job to do. We were so disgusted with his arrogance and lack of genuine concern for his customers that I told him we will never step into his store again as long as he is the manager there. On our way out we overheard other customers commenting about Franco’s behavior and that he had no right to treat us the way he did, one customer went the extra mile and apologized to us on his behalf.
I have witnessed this behavior from Franco in many occasions with other customers. He follows them throughout the store, spying on mostly Blacks and Hispanics, and then confronting them in the shopping aisles. Given the right occasion, time and customer, this is the kind of actions that could cause Dollar General a civil lawsuit because of racial profiling and discrimination.
Big-Box retail establishments understand this better than anyone else in the industry because they have experienced first-hand hefty lawsuits that have forced them to better train their management staff.
As we said, we will not shop at this store as long as the current store manager continues there, and will relay our decision and root cause to our friends and families as well.
We sincerely hope you address this issue accordingly.
Thank you.
I live in Ocala, Florida. Back last month I also was accused of stealing. All I was doing was putting my eyeglasses in the case which the employee could clearly see. After complaining to the manager he said the employee was doing his job. Not by clearing seeing what I was doing then accuse me of stealing. The employee laughed and told me there is nothing I could do about it. There is because I am suing for being falsely accused of stealing and discrimination. I’ve seen here that in other states the same thing happens at DG stores.
Here is another complaint to the list for DG, first I have to say I was so happy when are little town of Gardner, I’ll got a dollar general store, where I didnt have to make a round trip of 15-20 miles to get a few things from the store, I make several trips in there a week, sometimes a couple time a day, where as every time I or my husband goes in there, you have to stand and wait till the cashiers come walking from the other side of the store where they are stocking shelves or talking to some one, I can excuse a few times, but it’s every time you go in there, it’s very rud an annoying to make people wait, that’s not the way to run a good business , would really like to see it resolved, or I will find another store to shop for sure,
I find it really disturbing for someone asking me for an ID to purchase cigarettes. I am 54 yrs old and another person with me is 72 and we were asked for iD’s to make the purchase. I should have asked the cashier for his ID to be sure he was the proper age to work. I do not getting a treatment as if I am a child/boy. I believe Dollar General should review and revise this to ask the younger generation. Any other store no ID is asked for and especially when it is visible that an adult is making the purchase.
I live in a small town, Port Henry, NY. We have a Dollar General here and I shop there several times a week. I would like to register a couple of complaints. There is never anyone at the register when it is time to check out, you need to ring a buzzer to get someone to check you out. They are usually stocking shelves somewhere in the store. Also, the checkout lines are usually very long, very seldom are two registers open. The shelves are usually pretty empty and the aisles are filled with boxes, making it very hard to get around. Seems to me that this matter could be adjusted with the holidays coming.
I’m writing a complaint….. The dollar general located in a very small town, sneedville tn… First off, dollar general is one of three places to shop at in this town, not much choice.. So when I go into your store, it is discusting and at least four isles are COMPLETELY packed with overstock, and not neatly… You can not even see down the isles! Almost to the top of the shelves! U can’t even think about walking down them. What few isles that are walkable, you can’t tell what you’re looking at because the workers have just shoved things on the shelves. Main isles, forget trying to walk them!! The freezers have many times tore up and defrosted and ruined food… And took forever to restock. You shouldn’t even have this store opened!!!!! Family dollar, way more organized and clean!!! And you can see and walk nicelydown their isles. You need to take care o this problem, because its in a poor area and its all most people have and can’t afford much else. Ashamed of this store guys!!!
Hello My name is Joseph Fulford and I was recently hired at the store in Point Township, Northumberland PA. I only worked there a day and a half and on it was a few days apart. I was improperly trained on the register and nobody was with my while I was working the register and I was not shown how to properly run the register when It came to coupons and other transactions. Due to this my drawer was short and when I called Judy about my hours she said I was fired due to the drawer being short. I then went into the store and said I wanted this in writing and she, Judy, said she didn’t have time for this. I am going to the department of Labor and industry and filing a complaint. If you have any questions or concerns please contact me at 570-809-****.
Thank You,
Joseph D. Fulford
Tonight i was casually shopping at the DG in Franklin, VA when out of nowhere i was approached by the manger and a police officer. The manager accused me of shoplifting! says she saw me in that store before trying to steal merchandise and she described the car the person drives that was trying to steal from her store, which was nothing like mine. I was with my two year old son and was made to empty my whole purse which of course contained not a single item from this store. I was falsely accused and escorted out of the store by the police officer. I did not, nor have i ever taken anything from this or any other Dollar General store. this experience has somewhat ruined my opinion of DG. It was a very embarrassing situation and it just blows my mind that this woman would out of the blue accuse ME of shoplifting when i was simply taking a shopping trip with my son to relax a little and get him a new toy and a few things for around the house. her name is Pam and she is the manager of this location. i would love for someone to check the cameras and when they reveal that i am completely innocent i feel that she should be relieved of her duties as an employee of Dollar General. this encounter may seem like its not that big of a deal to someone reading this but it was absolutely absurd.
i simply walk into the store put my kid and my purse in the cart, shop around for about 15 minutes then out of frickin nowhere a cop tells me to empty my purse while the manager stands there saying completely false statements about me. i have been to this store one other time in my entire life and i was not driving a GREEN HONDA and i didnt steal anything!
Tara Johns,
I had the almost same experience as you did yesterday at Dollar General in Lexington Ky. She even had a box cutter and threatened to cut my throat. She went through my purse and took stuff that was mine. Her name was Pamela Brown, it could very well be the same woman and people like this do need to be relieved of her duties and maybe even charges against the woman because they are not allowed to go through your purse like she did mine and they sure are not allowed to threaten a person life.
IF YOU ONLY READ ONE POST READ THIS ONE!!!!!!!
I AM THE WHISTLE BLOWER FOR STORE NUMBER 14232
Corporate needs to go to Dollar General Market in New Smyrna Beach Fla. OSHA would give that store a fine that would take them a month of sales to pay off. The manager at that store is rude and his behavior towards the females is VERY DEROGATORY AND HE IS A BULLY TOWARDS THE FEMALES. I was the non food manager and reported him because I was wrote up for the store not being fully recovered I told him that I could not get the team to do their job and I had no time to do the full store recovery. He stated that I have to take the fall and the write up for the team or I would be demoted to a part time sales associate. He did this to me twice the second time I sat in the office in tears for 2 hours listening to his insults and threats take the write up or be demoted. After complaining about the two write ups to HR and how unfair and discriminating and derogatory my manager was; he started to retaliate by cutting my hours then…….less than 2 weeks later I was terminated for making purchase while on the clock? I was the MOD and I was closing ALL EMPLOYEES made purchase that night while on the clock…though they were not terminated why? I will tell you why because they did not report Joe for his behavior they all know that if they do they will loose there job. I am not the first non food manager that Joe has terminated. Though this is not the end of my story. My job was posted on indeed web site on the 4th of September I was terminated on the 8th of September. The day I was terminated I was a scheduled to come in on a day shift I NEVER WORK DAYS I asked why I was coming in on a day shift and my assistant manager told me because it was terrible Tuesday and I was coming in to learn pricing; really I already know how to do pricing. Input about this is what I am seeking to find out if I am the only one. Oh and last but not least I AM THE FIRST EMPLOYEE TO EVER BE WROTE UP IN THAT STORE!!!!! BECAUSE I WOULD NOT TAKE JOE’S ABUSE!!!! Now here I sit unemployed head of house hold wife of a NAVY VET waiting to see if corporate takes all the photo proof witness proof paper proof that I have provided them and gives me back my job at a different store. I was told by corporate that maybe I should file for unemployment until they sort threw all the layers of my complaint. Oh about the people that smoke pot on their breaks about all the OSHA VOLATIONS or the DEP VOLATIONS or EEOC VOLATIONS or THE STATE OF FLORIDA COMMISION OF HUMAN RIGHTS.
I am going thru a similar situation. I was at the Grundy center ia store working and was given the chance to go help open the new store in Hubbard Iowa with the boss who hired me. I of course jumped at the chance. I was hired to b a pt sales associate which is what I was until the new store then it quickly became 59 plus hours a will within 20 plus days in a row being told I was being given the assistant manager position. Training the first 2 employees to get hired alone within closing them opening just so the nod could have a day off. Promised the different positions and raises but never not once did I get anything I should have. Then the horrible day a month ago that my life long best friend my b brother was found dead after being missing for two days and because I missed that day cause I wasn’t capable of anything then and then rework the schedule like I was told to do every week with another employee by this time to make sure I had things covered to go to his funeral and have the day prior off and the next day fired she’s trying to say 3 days no call no show wtf it was as much in advance as it could be. Your gonna fire me cause my family member died unbelievable. I filed an alternative despute with them immediately yet here I am over a month later and have heard nothing. Nothing. I’m calling my attorney I plan to sue. This is wrong in so so many ways. And the sad part is I loved my job my ppl loved me and I was great at what I did. They’re loosing a great employee who could have done big things for this company over what. Some power trip from a burnt out manager. So much for caring so much about their employees I’m just sick from it all
Please help me figure out who and how to contact someone in the company to deal with this my number is (641) 328-**** my email is heatherrobb23@ icloud.com thanku
Call the corporate office number in our listing
I for one like and appreciate your store. I live outside town of clarksville and wish there was a store closer to us. My town is called Boxelder. Texas. Thank you for your time. LELIA DIXON.
I’d like to make a complaint about this COMPANY in all.. I began to work with this company June 22nd 2015.. I was a hard working employee. I never called in, I was never late, I always came in early, on my days off, stayed late, etc if needed for my manager. My first week there our Key Holder quit and I stepped up to the plate. This was my first ever retail job and I am scared for any future employees of this company.. When you first walk in every dollar general store you will see them saying come grow with us and becomes a part of the dollar general family. Yeah but then when you go to take your cbls which is the only training you will recieve from them It says they blame around 90% of their theft from their own employees. So from the start they have ZERO TRUST for their own employees whom have done nothing to loose this trust. This is only the beginning. My first time on register I had no training… I was just thrown to the wolves so to speak.. Thank Goodness I’m really good at math because I had no idea it told me what the change was.. At one point I was asked to restock and recover the store. I did exactly as told and Pull the first 2 things forward and face it correctly. The next day I come in to a write up which i did not sign because apparently it wasn’t how the company expects it to be done but this was how i was trained to do so…. oh my friend this isn’t all… There is no team work, there is no care, there is no general care for this companies employees. They wanted my manager to hire all of us and then they cut our freaking ours down where there are barely any hours. each employee was lucky to see 20 hours.. how the hell do you expect us to survive on this kind of money. Our checks were maybe 200 a week…. MAYBE. ouch. My final straw but not all I was fired yesterday September 14th, 2015 because i had fell for a credit card scam. Scary right?? Yes very scary. A man claiming to be corperate by the name of Angelo Davis calls into my store and tells me he is corperate and needed cards removed. I always ask what is my managers name and my district managers names dealing with calls from corperate and which both he knew. So i followed directions and i got in trouble. I’m not saying I wasn’t in the wrong but I didn’t have a clue as to what I was doing because I was never trained on this.. The CBLS have absolutely zero information on how to handle situations like these. I was told by my lost pervention team and corperate that the money had been retreived and was coming back to the company and then the day I was fired I was told different… The district Manager Marty had absolutely no care in the world for me.. No care in the world to sit down and speak to me about this situation or anything. I was fired i feel for no reason.. This company is an awful company to work for.. I am so upset that this situation was handled this way and I refuse to be treated this way. I will fight this!!!!
STAND UP AND FIGHT I AM My brother in law is Ronald K Gardner one of the countries top corporate attorney’s. Though he can not take my case in Fla he is leading me in the correct direction. I am working with a pro bono VA attorney regarding my case now. I am giving corporate a chase to make my situation legal correct by giving me my job back. Please read my post it is I was management and it is worst than yours
Same thing happened to me in Maquoketa, IA but the DM thought I had managed to stop it but I had to abort everything and I sent him the email regarding it. He did nothing and let me work 15 more days at 70+ hours a week until LP wanted to know why our deposit was short. First he told me he didn’t remember our conversation, then made it sound like I stole the money, them said it doesn’t matter it is an automatic firing. Since when does automatic firing mean 15 days later after you have passed out on the backroom floor and went the hospital by ambulance. Not to mention he gave me an 85 cent raise the same week he fired me and had the nerve to tell me after he fired me that he was going to make me the store manager. His reason for waiting was that he had to make sure he had all of his ducks in a row and was doing everything by the book. What he was really doing was first of all he would have never fired me if I would have managed to stop the transaction, which he should have followed up on, secondly the girl he had helping me learn everything is now the new store manager, and finally he has now got employees that were my friends not to talk to me and think that I treated them wrong. I call foul on DM Aaron Tagwerker, DM for district 628, store 2295 in Maquoketa, IA in region 58.
Somebody needs to get down to the Lapaz, IN. store. It IS FILTHY! Dirty floors, counters, stuff all over, 2 litre cases sitting in front of the coolers empty. There’s a trip hazard. You won’t hire me but you’ll hire these lazy asses.
Why are you coming to Wakefield , Sanbornville New Hampshire when you have a store in Milton ? Why do you want to be in a town that does not want you and that will not shop at your store! I have done some research on your stores and find it appalling that you seem to like to destroy old historic homes and show no respect for the towns. How is it that of all the places in town that are for sale and actually better for you, you picked one of the most historical places in Sanbornville ? i worked in retail over ten years and was a manager. Please reconsider because we will not shop at your store if you come to Sanbornville, Wakefield. Thank You !
I am a very loyal customer at Dollar General in Albany, GA. I live round the corner from the DG on Hill Rd. This store is becoming unorganized compared to the opening days of the store. Every week there are new faces, they discriminate on their employees. DG should be concern with the different employees being hired and quitting , management needs to be trained again if you ask me. The managers are so rude, they treat their employees unfair. I’ve watch the store manager and district manager being very rude to the bread vendor. The store manager drinks alcohol while on the job and watches women like he’s undressing them, not professional at all. Should he got fired with the last store manager with his sexual harassment acts? Yes. They were in together. Anyway, the store is starting to look like all the other crowded, junky stores. I’ve came twice to the store and it was not open at its normal time,how convient. Please get some well trained honest managers !!! Also, I will be letting some of the employees in the store know how to contact EOE/ Georgia Department of Labor because being at a workplace and being mistreated, hours took away because of favoritism, and discriminated is wrong by law. No one deserves to mistreated or lied on . Every employee at This Dollar General except for management positions are being mistreated and this can result in a lawsuit if those employees are smart. I think you all should pay more attention to why employees are getting hired and quitting and/or wrongful terminations. I will be contacting someone in a higher position about this store because just because you are in management does not give u the right to mistreat employees. There were many good workers at this store I noticed , and all complained about getting mistreated . I actually witnessed some of the acts, as if the employees were children. Get it together Hill Road Dollar General or I’ll be shopping with Family Dollar or Wal-Mart. Oh and please advice your store manager not to drink on duty or ask to buy moon shine from customers, in front of the customers.
Thanks
I had the most horrifying experience ever at Store #15547. I honestly think I have a case for harassment. I also have witnesses, of which, two, offerred their information to testify in my defense. They witnessed her horrible mistreatment and dissatisfactory customer service. This is a new store and this was my second visit. The first time I had a hard time too, but I thought maybe it was because she didn’t know or have proper training on coupon usage, but she told me that I could not use a $1 coupon on $1 product because I couldn’t get it for free. I stated to her that this coupon was money and that I was going to pay sales tax. She stood her ground and insisted she was right. I tried to tell her that I’ve used coupons at Dollar General before and that it was the correct coupon for the correct item and that sometimes it just has to be keyed in and she stated that if it didn’t scan then it wasn’t going to be accepted. She then turned to her subordinate and asked her about what I had just stated and the lady agreed with what I said and showed her how she had to key it in. I also found items in the markdowns section that she refused to sell to me at the markdowns price because she stated that “anybody could have put them there.” As you can see her tone emersing. I couldn’t focus on my purchase because of her attitude. She continue to scan items and put them in my bag and then when I told her that those were in markdown and I needed them to be removed because she didn’t want to sell them to me at the markdown price, she huffed and sarcastically said “so what don’t you want?” The first time was difficult, but the second time was way worse. From the moment she saw me, she had a look of discontent. I felt uncomfortable from that moment. Then, when I proceeded to the register she was standing next to the cashier and after the cashier greeted me, she asked “do you have coupons?” with an attitude. I said “Yes.” Then; as we proceeded I had a coupon that stated “one coupon per purchase”, and for any of the particular item. After the second ring for the coupon matched with the item, didn’t ring,,she shoved the coupons back to me and said, “these aren’t for the right item.” I knew then that wasn’t correct. The first one scanned and the reason the second didn’t scan was because she needed to manually key the coupon in. After the cashier stated to me that “the coupon was one per purchase”, I replied, “that just means I can use one coupon per purchase, “meaning an item”, and that I could purchase as many as I’d like.” At that moment, the manager snapped with an attitude and said, “you can only use one or you don’t have to get it, now what do you want to do?” I attempted to reply, but I guess when she didn’t get a direct answer, she snapped off again, raising her tone and saying, “I’m not going to argue with you! Now you’re either going to make a purchase or you’re going to leave.” I could go on and on how customers approached and witnessed her coming around the counter within arms reach of myself and harassing me about this being “the third time I’ve done this,” in which I replied this was my second time there and that I was just trying to explain to her; but she didn’t want to hear what I had to say, and interrupted, exclaiming, “I’m not going to argue with you!” I have witnesses who saw her harsh treatment towards me. One particular customer even said something to her about having been in customer service work and never treating a customer like she treated me. I also asked for her name and she refused to give it to me. I told her that I needed it to call corporate so that they could talk to her, but she said “I’m not giving you my name!” And went to the door and held it open for me. I took a picture of her because it was the only way I could identify her and she really didn’t like that. She said “Oh and you’re going to take my picture?!” And then acted like she was going to come towards me. I then went toward’s the door to leave, and I said in my defense, “And what are you going to do? I have to have something to tell corporate who you are because you won’t give me your name.” I then left. I am appalled that this manager is in this position and really don’t see the value in her treating customers the way she treated me today.
As a A.M of dollar general in MS I’d like to so how sorry I am for some one doing that to you that is not how are company policy goes the customer is always right and as for the coupons you are beyond right I’m a couponer myself but it doesn’t matter the price of a item if you have a coupon that matches that item then it can be used the only thing is dg doesn’t give money back for the coupons I myself have used the store coupons plus another coupon on a item after it was already marked down so that woman should not be in her position by any means again I am truly sorry for your experience but it can be a good store if it is in the right hands
As a single disabled veteran I shop at Dollar General regularly. I have been to store #9256 several times over the past 2 months. The store is always warm. Living in Florida that is not pleasant. Imagine my horror when I visited 2 days ago and found the employees drenched in sweat and the store like a sauna. Fans have been placed around the store. But with temps in the 90’s it’s not enough. Why hasn’t corporate jumped on this? Why are the employees forced to work without air conditioning? I am outraged for them. And pissed that I have to shop this store in these conditions.
I am a wife of a vet from store number 14232 and I was wrongfully terminated by my manager. The employees have to work in the condition they do because if they complain they will loose their jobs like I did. Thank you kindly for showing that you can about humans and not pleased with how corporate acts. I do believe that Dollar General is trying to beat Wal Mart at being the worst company to work for; though in todays economy so of us that do not have collage backgrounds and good credit scores have to take what ever jobs we can get for what ever pay we can. Managers only make 60k a year and work 50 hours a week. I was an assistance manager making only 10 an hour and I was a key holder.
During my lunch today I stopped by store # 05734 and while at the register I noticed the cashier was very busy. I asked could she get someone to open the other register and she replied yes and called Brandy. I said thank you and moved to the other register along with several other customers. Brady arrived and proceeded to assist the other cashier with a issue then turned to assist customers at the newly opened register. While ringing up my items she told me if I didn’t have time to stop and wait I should not have come in the store. I said I had time to shop but didn’t have time to stay unnecessarily. She then proceeded to scream more instructions of how we (customers) should wait and be patient. The customer behind me reminded Brandy that we are customers and don’t appreciate being spoke to in that tone. I asked for the manager and Brandy replied “I am the manager and she didn’t have to listen to rude customer comments”. It’s obvious that Brandy needs to attend training classes in customer relations and management ASAP.
No she needs to be fired first of all customers should always be first priority, and no employee whether manager or not should speak to a customer like that she needs to be fired.I use to be a manager of a shoe department and i never spoke to a customer like that and would never think to speak like that to a customer. I favorite thing was to wait on the customers , i hated being manager because all the paperwork had me in the office lots of times so i hated the paperwork loved the customers. I loved being able to help them and if we did not have what shoes or size they needed i would call one of our others stores and if they did not i told them to try the competition that they probably had it.Yes i have called a competitive store to see if they carried what the customer was looking for. My district manager knew i would and that is why he liked my store for i went all out for the customers and loved it. i even would go to one of our stores a hour away on my own time after work to go pick up a pair of shoes for a customer who said she would just go on the bus to get them way down to that store . I said no i would go get them and bring them back here to our store in the morning. She was older and should have to go get shoe an hour away when i could go get them and all she would to do is just come to our store and pick them up. That is customer service , you treat your customers how you want to be treated and go that extra mile or two or three for them. Never speak badly of a customer never treat a customer badly.
I live close to your store at 10810 McCombs in El Paso, Texas and they are ALWAYS busy, but I have always been greeted with a smile. Every time I ask for assistance I’m kindly assisted and no matter how busy the store is, I’ve never had to wait extended amounts of time in line. Please make sure to relay this positive feedback to the store’s employees so they can keep up the good work!
I will no longer be a costumer at any Dollar General establishments ever again due to the way they treat employees! I’ve been a faithful customer for years now and can’t believe that they don’t care about their employees as they should. The Dollar General employees in Bastrop, La work their asses off for little pay and a company that can care less about the employees well being. I stepped into the one on North Washington and nearly fainted! They have no air and it feels better outside in the blistering sun than inside. It should be against the law to have people working and shopping in a hot ass place like that. Not to mention they wear all black. I couldn’t stay in there any longer than a minute. It’s just not right. Dollar General should be ashamed of themselves. This just goes to show that they don’t care much about the employees. Money…the only thing that matters. Every single one of them are great and deserve some sort of appreciation. They still provide us with perfect customer service even though we know they are suffering! They should get paid time off until the air is fixed. If these young people wanted to work in the heat, they would’ve never considered a indoor employer.
2nd post…I built my house in this neighborhood and on this property 20 years ago because it is one block from an elementary school and a middle school. I am in a homeowner association neighborhood and we are fined when we don’t maintain our properties. This is done to ensure that property values don’t plummet because of bad neighbors. Well, this year you built your store directly behind my house and have become that bad neighbor. I commented on an earlier post about your flood lights, the 5 A.M. garbage pick-up, the dumpster way too close and directly behind my property and the uncut weeds that may lead to infestation. Now, we also have the random, strewn trash that is only partially pickup when the grass around your building is mowed. Once mowed, the paper is left to blow around and acXXXXulate til the next time. I have also made formal complaints to the county but either they have not served your store a notice or your manager has ignored them. This has been going on for sometime. Low and behold, inaction has paid off; I JUST FOUND MY FIRST FEW ROACHES ROAMING IN MY KITCHEN AND MASTER BATH AT THE REAR OF MY HOUSE. Also, my thirteen year old in-door dog, that only goes out 2 or 3 times a day to use the bathroom has JUST GOT HER FIRST TICKS. I am the only owner and occupier of my home, this neighborhood has a low turnover of home owners/renters (people stay once they move in) and I know my neighbors well. So, I can reasonable assume that the infestation has not occurred because of transitional families. I was emailed a copy of the planned property plot and I voiced my concerns to the county about the dumpster’s proposed location “BEFORE” the store’s construction was completed. And, oh how they assured me all was well and no problems would occur. However, since you chose to put your dumpster adjacent to my back yard, I feel confident that your store is going to have a negative impact on my property value.
Dollar General recently opened a store about 50 feet from my house and installed a lift for trucks to unload merchandise, however most of the truckers have no understanding that some of us work nights, sleep during the day, what happens is the truckers slam the the metal plate from the lift on to the trailer of there truck which makes a VERY LOUD NOISE waking day sleepers. Can we do something about this? Brentwood,Ca. 94513 store
This is a second complaint about the Dollar General Store you inconveniently built behind my house, in a residential neighborhood. The store is located on the corner of Marbach road and Pue road in San Antonio Tx. The property is separated from our houses (back yards) by a privacy fence that is commonly erected by your company and our back yard fences. However, the privacy fence is well into the stores property, subsequently hiding a part of the stores property that has now and remains overgrown with weeds, poses a fire hazard and will likely cause rodent infestation when the weather gets cooler. Additionally, the property is covered with random trash that the employees must see everyday as they come and go tom work. Also, I made a complaint to your company about the location of your dumpster, directly behind my house (bedroom window), where the garbage company keeps picking up the trash at 5 A.M. As I have stated before, (1) this store does not have enough daytime traffic to require early morning pick-up and (2) the residential trash company doesn’t pick up until after 8 A.M. Finally, your flood lights are still illuminating my backyard. These lights serve no purpose other than to illuminate the store brighter than every thing else in the neighborhood, houses. I can’t fathom why it is difficult to pick up trash daily, cut the grass, remove or realign the flood lights and move the dumpster to the other side of the store or simply tell the trash company to stop picking up at 5 A.M.
at the Dollar General On Judson Road in longview tx but I quit because the manager and Kay holder did not know what they was doing so yell should look in to it and plus I’m still owned for 51 hour that I have not got yet
I just wanted to let you know that I recently purchased a garden mix salad at your N. Fruit/ Fresno location and I have to admit that this product stayed fresher and was extremely more flavorful that other products that I have purchased from a different store. I am always alerted to the best purchases when I encounter employees. Thank you D. G.
well this c omplaint is about treasure hunt DVD that you sell in your store….. not about the DVDs… I love them and have purchased them in 4 different stores on Panama City Beach fla …and found that one store takes the black label which says $4.95 on it …off of the boxes and sells them for the underline price that’s on the boxes which is covered up in every other store but there’s.. so I guess their profit margin will be $2 more or whatever for all of their DVDs that they’re selling out of their store …when manager was question she says that’s the way they come in just seems funny to me that the other 4 stores all have them at $4.95 and that store sells them for $6.95 and more because that’s what’s underneath the plastic… so I feel that people are being ripped off by that store….I’m sure this isn’t the only item that they are upping the price on… so I will not be shopping at That store and I’m sure that’s what’s going on …it makes me mad to be ripped off and I’m sure that’s what’s going on…I shop these stores every day so I know the difference in the prices…..just wanted to bring it to your attention….what else could be going on …if they’re ripping the customers off?thank you for listening Debra Hartmann
There is a new Dollar General Store that recently opened down the street from me. It is located on Jupiter Blvd., Palm Bay Florida, 32907. First of all, the manager Brenda is a very rude unfriendly person. I have been in several times and never does she smile or welcome anyone. The store is always cluttered with merchandise sitting on flat beds crowding the isles. The store is always very unprofessional layed out and nothing is ever stocked on the shelves. It is always blocking isles on the flat beds. Several times I have seen her out on the sidewalk smoking and talking on her phone. I was there on Saturday and a customer had a $5.00 off coupon, she asked the cashier about it and the cashier proceeded to ring her items and then she was going to put in her EBD number. All of her items were accepted with the EBD so she never had a chance to put in the $5.00 coupon. The very nice cashier asked Brenda about it and Brenda’s first response was…
Well, did she tell you about the coupon before you rang her items. The answer was yes. Brenda then proceeded to say very hateful, well now we have to void the whole thing and re-ring it. By this time, I was the second person in line and there were 4 other people behind me. I asked if someone could open another register and she just stared in my face hatefully and said, YES someone will open another register in a minute. The she told the customer who she was going to have to re-ring everything for, you will have to move over here to another register…again in a hateful tone. The lady behind me made the remark that is terrible treatment. I asked the nice young lady who was going to wait on me, if she had a number for corporate and she said, no. Then she asked Brenda if she had corporates number and she just responded yes. I told the girl, don’t worry about it just tell me her name and she said, Brenda. I said, she is very rude and she said, yes. In my opinion Brenda does not need to be in a position as a manager to make people feel unwanted in the store and display such a negative attitude for a company who has been in business for such a long time. She is a bad example of a manager and should be replaced. Thank you for your time and I hope I don’t have to go elsewhere to do my shopping because of an unprofessional, rude, sour and mean person who has been put in a managers position to represent your company. The store is brand new, looks nice on the outside but is horrible looking on the inside and very disorganized. Thank you, Jan
We have a dollar general store in Union West Virginia that is the nastiest place in town. You cannot get up and down through the store for racks and boxes. If you want anything you have to dig for it. It is so unorganized it is a disgrace. The help is rude, and do not know what they are doing. The line will be half way through the store to check out and one person standing watching the other saying it’s not my job. The store in Fairlea WV not 20 miles away is a little cleaner but you still can’t get checked out there either. A lot of people go to the store in Union, but are going to stop because of the above named problems. It is overstocked, dirty, cramped up and a total disaster. Hopefully someone will read this and can fix the problem.
RE: Dollar General Store#15014…100 Palmetto St Poinciana Fl 34759…Date 8/29/15@ 3:04
My husband and I live 2 blocks from this store and I have to say this store is dirty, the employees are a mess, unprofessional,unfriendly,and there is NO pride taken in this store. I managed a million dollar Family Dollar store for 10 years on 5 employees including myself and NEVER did my store look like this and my store was 3xs the size of this one. I applied for this store back when it first opened but didnt hear back. This store has NOT even been open a year and it looks like a bomb went off in it. We went in to buy a few thigs and there was only one register open with three employees behind the counter and there must have been around 15 to 20 people in line. Please look into this store because you have a great spot for a store but you need to get the right people running that store and implement recovery, and remind the employees that without customers, there is no jobs.
Several weeks ago, I was waiting outside Store #07414 at 12125 Hwy 271 in Tyler, Texas while my daughter ran in to get a couple of items. Two of your employees came out and were standing at the corner for a smoke break when they were joined by the store manager. When my daughter finally returned, she said it took a long long time to check out because there was a very long line at the one register that was open! While I realize the employees are entitled to their breaks, I find it unacceptable that three of them, the last one outside being the manager, would take their breaks at the same time when they clearly were needed inside the store!! I actually took a photo and can provide it if you are interested.
your over pricing policy
No one will probably read this, but I need to write something…
I am/was an assistant manager at dollar general.
What the customer needs to understand is that many stores are understaffed/possibly mismanaged. It is a common practice in competitive retailers to follow a shrink/volume formula in regards to policy and -payroll-
shrink- Any store loss due to theft/mismanagement/damages/wrong entries on the register
volume- profit (volume is the term used because it measures product movement/ not just Retail/Cost)
Stores with low shrink and high volume actually get LESS payroll allotted; less payroll means less store hours; that means longer wait times and less efficient/courteous service. More theft occurs here.
Corporate waits until the store shrink increases before giving that store more hours.
What does this mean to you, the customer?
When you go into a dollar general and see only 1 employee in the entire store during busy hours; and have to wait in line, or when a once glowing cashier snarls at you, it is because of this practice.
What does this mean to the employee?
Well today marked the end of the back to school period. I was alone instructed to finish up 3 rolltainers (about 2000lbs of store product), Stock 10 ‘totes’ (an average of 150-200) shelf items, inbetween ringing up customers that are frustrated because they have to bring their kids into the store to point out school items which are mandated by florida schools and curriculum.
I do well and then a pepsi vendor comes in. I have to scan in the vendor, check his product in sections, run back to the register to ring-up customers, go back and scan another stack; repeat.
The problem is that I am one of the people who care. The job itself is possible to complete; I am fast and competent. But I am mindful of the mom waiting at the register who was hopeful of finally making her purchase and leaving; the vendor who is at the end of a very long shift and has lifted probably more freight than I have that day, the rolltainers(freight) that I have been assigned to stock; the employee who is going to come in later, that I have to make clock-in early and assign a break too.
The bottom line is that it is too much for employees to take on a consistent basis. Corporate follows the formula and those that adapt stay and those that dont leave. Ive adapted to meet performance but I cant handle the stress anymore. I realized that if I stayed I could make my 11 an hour but would have to become one of those people who dont care. I would cheat in my work, and avoid customers or wait to get fired so I dont have to feel like blowing my brains out at the end of the day…
Some of this could have been avoided; store hours could be managed somewhat better; the amount of customers and their needs could have been anticipated but the bottom line is the formula which only cares about the Bottom-Line; shrink/volume doesnt account for the needs of the employee or the customer and doesnt consider that number performence may overlook the impression you leave on customers and whether or not they will come back.
I said to my manager, ” It seems like this practice punishes stores that do well and rewards those that dont.” He said, ” thats nothing you can do anything about.”
I dont like those kinds of answers and I dont like working this way. I do better at my job, the store improves, sales go up, shrink decreases so -everyone- is punished by the store receiving less hours.
It’s just business.
So is this… I quit.
STR: 14583
Exact same problems in a small store in Vincent Ohio. Added to my reasons for putting in my two weeks notice, the store manager was allowed to run the store anyway she cared too , with the district manager approval..Sad just sad. I loved my job, but that was not the way to run a business.
I can relate to this comment. I had been
With dg for about 2 weeks and when they saw how well i worked and how fast i learned, they put more work on me so not only did i do all the work they gave me i also took care of customers with a smile. The people i worked with noticed i was outshining them and started causing problemes for me, telling the manager things that weren’t true and she believed them because i was the “newby”. I went into work tonight, scheduled 4 to 10:30pm, got there at 3:30 so i could go through what had to be done for the night and to count in my drawer, 2 minutes before i was to clock in the manager informs me that i was scheduled to start at 6:30. She had a very bad attitude from the minute i walked through the door and never said anything about my scheduled time till 2 minutes before i was to clock in. I went outside to make a phone call and she came out to the parking lot screaming in my face, with customers coming in and out of the store saying i said this and that, all of which was untrue, having 2 of the other employees lieing for her. A few minutes went by and she came back out screaming at me again pounding on her chest reminding me that shes the boss. I was fired for things that didnt happen… So i was wrongly terminated. Every night at work was like working with middle school children, not a very nice work envirment. DG needs to start looking at the management in their stores. Some of them go on power trips and over step.and the employees are suffering for it. I liked my job and never complained and now i dont even want to shop there.
Str 14675
Talk to a the labor board of your State see what they say.That manager had no right to be screaming at you no matter what.
She should have listen to what you had to say to.
I also worked for DG. The store I worked at just hired an associates fiancé as an assistant bc it’s what the SM wanted to do and she does what she wants. They need to check the store managers and what they are doing. I busted my Ass for that place. I couldn’t take it anymore and walked out. I am not the person who would just walk out, but I couldn’t handle getting treated like XXXXX.
it is the first job I’ve ever quit at. I didnt like the feeling of being ‘beaten’ by a job, but I realized the situation was absurd. I know a lot of retailers put pressure on employees and limit payroll. I just thought DG would be different; that at least it would not be stupid-hard job with rediculous wait times for the customer. If its a manager issue, that’s probably because DG can’t seem to keep good self-respecting people.
yes! i agree, i work at dollar general in hot springs arkansas, and i hate it! not only are we underpaid, but they just built 3 more dollar general stores in a 20 mile span. i want to work but my hours keep getting cut iam sick and tired of this i go from 30 hrs to 18 becouse the company decides to just take our hours away..HEY DOLLAR GENERAL WHILE YOUR SITTING IN YOUR OFFICE MAKING MORE THEN WHAT I MAKE IN A WEEK REMEMBER WE HAVE FAMILYS TOO, WE NEED TO MAKE IT TOO, WHY DONT YOU GET OFF YOUR BUTTS AND TRY TO DO WHAT WE DO FOR A CHANGE, BUT YOU WONT COUSE DOLLAR GENERAL DOES NOT CARE FOR THE EMPLOYEES, ITS ALL ABOUT BUILDING MORE, CUTTING HOURS JUST TO MAKE A BUCK!!!
Dollar General,
It appears your company has acXXXXulated many valid complaints from loyal customers but are not receiving any satisfaction from your headquarters. Why is that? My story is similar in that I have frequented the Dollar General on South 47th Street in Kansas City, Kansas, store #01603 for over 15 years and it has always been a clean and well-stocked store with helpful clerks until recently. I went into the store yesterday to purchase several items for a special occasion for my young daughter. As I was browsing near the back of the store I could hear a male store clerk say some off-handed remark to one of the female clerks and I thought it was awful that he made any derogatory remark to her at all as I know she has worked at the store for quite some time and he has only worked there about a week (as he blatantly reported for all to hear). As I was standing at the registers checking out by another male clerk who appeared to be homeless, the loud-mouth male clerk came over to assist in an over-ride and when he did, I noticed on his right forearm a tattoo of a naked woman as big and bold as could be! I was so offended I almost left all my items and headed for Walmart. I was offended because I am a Christian woman, the tattoo was sexist in nature, and I thought this was a family store, What if I had my daughter with me and she saw that tattoo, how could I explain it to her when its not acceptable in a public store? The clerk had many tattoos on his arms and up and down his legs (he was wearing shorts) and I’m not against them but if they are offensive then they should be covered. My problem is with the caliber of sales staff/clerks your company is hiring. The male clerk in question left a bad impression on me as though he were saying, “Here I am. Deal with it!” I always try to give people the benefit of the doubt so maybe this clerk is immature and doesn’t know how to speak in a decent tone or respectfully to the other female clerks? Maybe no one told him to cover his tattoos? In either case, you not only have a problem with this clerk but with the other clerks and supervisor who elected not to correct this guy in the first place. I have many friends who shop at your store and we are all considering going to WalMart, the Dollar Tree, or Family Dollar until this problem is resolved.
I would like to bring it to someones attention I have lived in Sarasota Florida and there ARE ALOT OF GOOD PEOPLE HERE WITH THE EXCEPTION OF A FEW , TODAY MY DAUGHTER AND I VISITED THE DOLLAR GENERAL ON MCINTOSH AND BEE RIDGE RD.!!! AT FIRST THERE WAS NOT A PROBLEM !!! I USUALLY TAKE MY DAUGHTER THERE IF SHE IS HAVING A GOOD WEEK SHE HAPPENS TO BE AUTISTIC AND THAT IS WHY I TAKE HER THERE BECAUSE I KNOW THE DOLLAR GENERAL SUPPORTS AUTISM AND THEY HAPPEN TO CARRY MONSTER HIGH DOLLS SHE LOVES THEM!!! AMONG WALKING AROUND THE STORE NOTICED THAT THE LINE WAS NOT MOVING ,SO WE CONTINUED TO SHOP TRYING TO OCCUPY HER SHE HAPPENED TO FIND THE ONE AND ONLY DOLL THAT THEY HAD SHE WAS VERY HAPPY,NOW IF THE DOLLAR GENERAL SUPPORTS AUTISM THEN WHO EVER IS READING THIS KNOWS THAT PATIENCE IS NOT THE BEST!!! WELL IT WAS FOR ABOUT 15 MINS WAITNG IN THE LINE SHE STARTED TO GET UPSET !!! I HAPPENED TO HAVE A SMALL BOTTLE OF SODA IN MY CART I FIGURED MAYBE A SIP WOULD OCCUPY HER AND THE LINE WOULD START TO MOVE ! WELL ANOTHER 10 MINS GO BY AND 5 MORE CUSTOMERS IN LINE IT’S STILL NOT MOVING ,WANTING TO STILL GET HER THIS DOLL I ASKED THE MANAGER IF I COULD PARK MY CART AND I WOULD BE RIGHT BACK I WAS PARKED RIGHT OUTSIDE THE FRONT DOOR FIGURED THAT I WOULD HAVE MY DAUGHTER SIT IN THE CAR TO CALM HER DOWN! SHE TOLD ME THAT I COULD NOT LEAVE UNTIL I PAID FOR THE SODA ,I UNDERSTAND WHERE SHE WAS COMING FROM BUT THE SODA WAS I THINK MAYBE .95 I GAVE HER $2.00 DOLLARS SHE REITERATED TO ME THAT I COULD NOT LEAVE BY THIS TIME MY DAUGHTER WAS HAVING A MELTDOWN!!! PEOPLE STARTED STARRING AND SNICKERING I AM QUITE USE TO IGNORANT PEOPLE BUT SHE REFUSED TO TAKE MY MONEY SO I LEFT THE COKE ON THE COUNTER AND WALKED OUT TO MY VEHICLE MY NERVES WERE ON END HOW SOMEONE COULD GIVE SUCH A HARD TIME OVER SUCH A SITUATION!!! I THINK THAT THE DOLLAR GENERAL HEAD QUARTERS SHOULD HAVE SOME KIND OF EDUCATION TO THERE EMPLOYEES IF THEY HAPPEN TO SUPPORT A CERTAIN ORGANIZATION!!!!! I WAS VERY OFFENDED AND WANTED TO CRAWL IN A HOLE !!!!! NEED LESS TO SAY MY DAUGHTER WAS ALL IN TEARS AND DID NOT GET HER DOLL !! THE REGISTER WAS DOWN FOR A LONG TIME ! I SAT IN MY CAR JUST WAITING TO SEE THE CUSTOMERS WALKING OUT WITH THERE ITEMS THEY GRADUALLY STARTED MEANDERING THERE WAY OUT SO I THOUGHT OK ITS TIME TO GO GET YOUR DOLLY!!!! WALKED BACK IN AND THE LINE WAS MOVING AND THEN IT HAPPENED AGAIN”THE REGISTER WAS FROZEN AGAIN !!!!! I AM SAD TO SAY THAT I GUESS I WILL HAVE TO FIND A DIFFERENT STORE TO REWARD MY DAUGHTER !!!!!!! WELL I KNOW THAT I’VE SAID TO MUCH BUT I LEFT THERE AS AN UPSET PARENT AND MY DAUGHTER CRYING THAT SHE DID NOT GET HER DOLL!!!!! THANK YOU FOR YOUR TIME BUT PROPER MANNERS ,EDUCATION ON PEOPLE WITH DISABILITIES ,HANDICAPS ,ETC SHOULD BE # 1 🙁
seriously thinking that i am going to call the local new station about this situation!!!!! if i/ my family does not get a reply to this!!!! maybe they should have an episode on under cover boss!!!!!!! customers should never be treated badly !!!! no one should ever have to explain their situation to anyone and be talked to like a piece of dirt!!!! signed A VERY UPSET PARENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My daughter was promoted to Manager of one of these store and was excited and enthusiastic about the promotion. I haven’t seen her since!!!!!!!! We live approximately 2/1/2 hours apart and I miss her!!!!! I call and text, but always the same answer..sorry Mom i’m working. I know my kid and she will work hard but I’m concerned and think that corporate needs to take a really deep look into the staffing and security in these stores……….!!!!
All the manager had to do is just take the two dollars she was leaving to pay for soda go try to fix the registers problem then went it came back on , ring in the sale and bring out the receipt and her chan
ge to the customer in the car and apologize to her for the long wait go back in and apologize to all the customers for the delay.
I am a big fan of dollar general stores…they are great to have in small towns when there is nothing else,but I am very upset with our store in Murfreesboro ar.every time you go in I CANNOT shop because there are so many rack and buggies full of freight up and down every isle that you cannot push a buggy ….and if you want to get something you have to try and move that freight out of your way and 9 out of 10 times what you want is not on the shelf…..to top it off when you pull up to the store out front you will find half the staff sitting in chairs smoking…..you walk in and there is one staff at check out and she has a line half way to the back of the store…..they say they don’t have a place to put the stuff but if I wasn’t getting in what goes in empty space I would turn that label around and fill it with something just so my customers could find a way down the isle to shop…….I have seen stores you can shop but most around our area all look the same….like a junk store…and that is mildly said……we are a tourist town bad reflection on our town to let them see this place…….
My disposition on the aggravated assult this is the email.I really need this job please consider my application. Thanks Tatasha nohnson
I will never shop at dollar general ever again!!! I shop at the dollar general market in niles ohio at least 4 times a week and today I was utterly humillated by the very unprofessional sales associates that work there. I went there this morning to get coffee creamer for my morning coffee. I walked in and went straight back to the dairy cooler and grabbed 2 coffee mate hazelnut creamer. I cut through an aisle to head to the register to check out. 2 sales associates stops me in the aisle and one said to me ” let me look in your purse because you are shoplifting!!” Needless to say I was stunned and absolutely embarrased!! I threw my purse on the floor and told her go ahead and look through it. She then told me that wasnt neccessary to look through my purse. That upset me even more!! The other employee said someone seen me stealing. So, if an ” employee” seen me stealing why didnt they stop me right then and there?? So thatmakes me think they said that to me because iI was in my jogging pants and t-shirt running to the store real quick so I can have my morning coffee. I have never stole anything in my entire life!! I bebe worked for 20 years (since I was 16 and able to work). I make more money than both those girls put together. The fact they approched me like that was and is unexceptable!! You call me a thief, tell me I AM shoplifting, then tell me it won’t be neccessary to look in my purse when I give you the opportunity. I called and spoke to the manager and asked for the corporate number to the store. She said she doesnt know the number(lies). She gives me a number to a cell phone for the store manager I can talk to and no one answered or has returned my call. I will go to amy length to get justice for my embarrassment I encountered today. It was uncalled for. I had customers staring at me like I am a criminal. Both of those girls should be fired as well as the manager. The girls should be fired for being unprofessional and walking up to an innocent customer accusing me of stealing then acting like it was nothing cuz I told them to look in my purse. The manager should be fired for lying to me about not having a corporate number to give me and not doing anything about the situation. Saying I’m sorry does not make the situation any better or my feeling of embarrassment go away. I spent hundreds and hundreds of dollars in that store and wouldnt spend a Penny in there ever again. They should be ashamed of themselves and I will not rest or quit until I get justice (in any form) for what I went through. I still cannot believe that even happened to me. I am still in shock. So, someone who has high authority at dollar general corporate office needs to return my phone call.My name is Lisa Miller and my email is lmm1210@yahoo.com. I would appreciate for someone to contact me. I will definately pass on this experience to everyone I know so that will be more business to lose thanks to your unprofessional employees working for your company!!!!
Lisa-I just read your comment about Dollar General and I am appalled. Here is the information for the corporate office. How you get some response:
100 Mission Ridge Goodlettsville, TN 37072 615-855-4000
Please contact me very unhappy with your North Port store
I’m very disappointed in the Dollar General store in Wayne, Ne. Yesterday I made a purchase for $32.92 at 10:05am and the transaction was ran twice through my checking account. I’m not sure why this happened since my card was not swiped twice. I called my Bank ( long distance call) this morning and was told to call the Dollar General store in Wayne ( long distance call) and have them credit back the 2nd charge. I called and talked to the manager by the name of Renee and was told that she could not credit my checking account back since my debit card was not swiped twice. Basically was telling me if I’m lying then her store would be out the $32.92 but that is okay that I the customer can be out the $32.92 until you get this resolved(who is going to cover the fees if my checking account gets overdrawn?) She gives me this 800-678-9258 number to call which I did only to get told I need to call this number 615-855-4757 which is the 3rd long distance call I have to make on something that is not my error. I call this number and then get told I will have to call back again tomorrow because they will not have the transactions from yesterday until today to see where the error is. This is the worst customer service I have ever experienced. Why should I the customer have to make all these phone calls on something that is not my error. Your manger should have taken care of this and gotten back to me if this is your process. This has cost me 5 extra long distance phone calls plus all the time I have spent making these phone calls. I’m no longer a customer of Dollar general and will make sure to let my family and friends know about the bad experience I have had.
She could have cancelled your transaction and started all over again
Three people do it the same thing same same day one gets suspended what the duck is doing on in my that sharpsburg store got rid of the one that had permission from boss and the boss did it also. We were all wrong but just one. Took fall one take s. Money to pay phone bill Thursday pay back Fri. Th other one takes mone for gas an cigs thurs pays back Fri another takes cigs an candy on thurs pays Fri only one gets suspended how is any of that shut right
I just visited your store 1556 First St. Garland,Tx 75040, for a store that was closed because of rodents was bad & to have remodeled a few months ago your store is so bad again. Stocks carts on every lane you go down if you can get down it. Gum & dirt on floors. Checker talking to man while you checking out no customer service and really that’s only employee you see in store. Either you don’t care what conditions your customers have to shop in, or their liabilty falling over cartt & items in floor,or you hire people who just don’t care about anything , but getting pay check. I would be ashamed to say I worked in store that nasty & unorganized. I’ll be taking my business to Walmart or family dollar in future.
Per the race on Sun. 8-16-16 the 20 Dollar General car won and the statement was made by the driver at the end Mattt K that on Mon. 8-17-15 all items sold at Dollar General stores would be 20 percent, after futher checking i fould out it had to been online which i think is showing bad respect for elder people that does not have internet as i spent $48 at
the store close to my house and recieved nothing off also Make it fair for all or just dont do it, just my fellings
.. how does one get suspened for doing the same thing that coworker and astmgr does on the same day and also when another co-worker does nothing. Dollar General goes threw empolyes like crazy because the don’t like people that care they seem to keep the garbage around because it’s cheaper u upper mgt in that company is a joke
I would like to report that the store in Mt. Pleasant, Ms. needs help. Badly! They are closing at 5:00 pm. right when folks need things. The inside of the store is a junked up mess. In the past employees have been rude and unhelpful. I have sent the corporate office complaints and heard nothing in return. The sad thing is, it could be a wonderful store. There are plenty of people who would shop there.
I live around the corner from my local Dollar General store in Cambridge City, IN and shop there often. A couple years ago the store was in deplorable condition. Then it got better for a bit and now it is even worse than before. It is not clean or neat. There are carts all over the place blocking several aisles and counters making it impossible to shop for anything. I think I’ll go take pictures because God forbid there was a fire. No one could get out.
After 6 weeks , I returned to Dollar General in Sonora, Texas. Our great Manager Diseree Hall Was terminated on June 30, 2015
Dollar General Management, one called Michael and the other called Adrian do not know how to manage, Adrian terminated our great Manager Diseree!! The store is a dump, no merchandise any where. Containers all over the place full with merchandise. It is a shame, that we have to be subjected to such a dump!!!!!!!!!!!!!!!
Upper Management like the CEO will not even take calls. The Operator at 615-855-4000 is not able to connect any one to the Corporate office they will be terminated if they do,
What kind of a company is this???????????????????????????????////
I applied at the Dollar Gemeral in Galveston County, TX. I was not even give a chance for a interview. I am a college graduate, as well as continuing my education for BS in Human Resources. I know of a another girl applying with only her GED was asked to come in for an interveiw. I will never answer WHITE FEMALE again. I believe they completely by passed me because I am not the common race in the area… Screw DG racist again women and white enoloyees! I already know when the new store opens there will not be one white person working there!! I’ll wait to graduate and find a real job!
Typos:
Sorry Dollar General and employees… just really mad right now…
I would like to know why someone gets wrote up for having their phone on the floor with them because their 5 year old son was in the hospital.. My son had to be taken to the hospital and admitted the other night.. His father kept his phone on him so that way I could reach him and keep him updated on what was going on. The Manager wrote him up for having his phone with him instead of leaving it at home or putting it in the office.. sorry but I needed to be able to reach him asap in case something got worse and our son was looking at having to maybe have an emergency surgery for appendicits.. This happened at store 869… the One in swansboro, north carolina….
The contact form on the website is not working. I filled out the form three times before I got frustrated and came over here. My comment is regarding the Dollar General store at 3100 Military Parkway, Mesquite. Terrible, terrible store. Very poorly managed. You can’t even find what you came for because there are so many carts of merchandise in the aisles. This area is not in the ghetto but this store is filthy with trash everywhere (both inside/outside the store – especially outside the store!). RUDE staff with very POOR customer service skills – and I believe the woman I was speaking to was the manager. I understand this isn’t Neiman Marcus, but you can still take pride in your job. I HATE, HATE going to this store. I am so glad that a Family Dollar went in down the street. I know it is new and it’s cleanliness won’t last, but hopefully it won’t be as bad as Dollar General. I am writing to the Mesquite City Council to complain about the quality of this store. I LIVE IN THIS NEIGHBORHOOD AND I AM NOT GOING TO LET THIS STORE BRING DOWN MY NEIGHBORHOOD.
to whom this my concern; on aug 1 2015 I was at longo’s on 306 and lakeshore standing outside when one of your truck drivers tried to take a turn in a tight area he tried 4 times and the fifth time got mad and gunned the accelerator and hit the post that I was standing next toso I had to run out of the way or he would have hit me when he got out to see the damage I asked him what he was smoking and he did not answer in fact he never said anything he really kept trying to get out of the spot he was in I am really hoping that he is not back on the road or better yet if you do put him back out there get him a lot more training please! I just thought you need to know what kind of drivers you have thank you
I live in curry ala the manger at the dollar store in curry all how can u let her bring her kids and boyfriend stay all day at dollar how can she run a store and letting her baby girls touch cigarettes at store take them off shelves I would fire her and she steels food off shells she open them up and put them under counter yall need too fire her now store not clean or stuff not put up if u ask them for something in the back they won’t get for u something got to be done I’m calling abc about the kids touching cigarettes
West liberty 6336 finally looking great been awful for about a year. I met the new manager Jody and was was happy. Greeting everyone. Just could tell she would have the store in great shape in a month or two. My friend just called me she doesn’t work there anymore? She was the best thing that happened to this store and town bad decision
Keith thank you so much for your kind words. I feel like I let a lot of people down and I apologize to everyone. I love west liberty and all the customers I had the opportunity to meet. I’m upset about how things worked out. Dollar General DM and I had different views of the future for the store. As happy as the customers were I was told I wasnt doing anything and spent too much time in the office. I was crushed by leaving the store however I put my all into trying to make the store customer friendly and felt as I had accomplished major goals in the two weeks I was there. It wasn’t enough for dollar general as I was focused on customers and was told I didn’t know what I was doing. Evidently the customers do not matter to them.
Hope it works out. Thank you. Jody
The dollar store off highway 4 12 in Inola, OK is a joke second time I went in there to grab a couple of things before I went home, and most employees are just standing around talking about there personal life when the store is nasty, and when you ask where something is they just point cause they are to lazy to walk you to it. They should take a class on how to be professional and how to handle and treat customers. For now on I will go out of my way and take my business else where.
We don’t know what has happened to the Vicksburg Michigan store, but what a joke! The employees are always on the phone on personal calls and don’t even get off when checking out a customer. On one recent visit, the young lady was on a personal phone call at the register, which was having difficulties processing credit cards. She is telling the person, “Ya, I’m at work trying to get this stupid computer thing to work,” and chatted on and on. In the meantime, the customer had to keep re-trying their credit card and the line grew to 4 people. The other employee came up and the lady at the register gave her phone to the other girl, who continued a personal conversation! The store has been a TOTAL AND COMPLETE mess, yet they always have time for phone calls. We have asked the girls on their personal phone calls where things are and they don’t even get off or walk us to where the item is, just half-look at us and tell us where they “think” it is – where many times it isn’t. We have had to actually go outside where both of the employees working are having their smoke breaks to get help inside the store where there are no employees. Once, a young man was working at the register whose hands were filthy it was beyong belief. He was having trouble with the register and the line backed up to 5 people. There was a young lady right night to him, just stacking cigarettes and didn’t offer to help in any fashion – just kept looking at him and the line and stacking those cigarettes. We have been to this store 4 times this month and EVERY SINGLE TIME there have been employees issues. Someone needs to figure out what is going on at this store because it ISN’T working . . .
I just patronized your store in Saltillo, ms at the corner of highway 145 and Birmingham Ridge Road. Your “manager” named Queen threw my ticket at me and never offered to put my purchase in a bag. I saw a sign posted after the fact that said customers were to put their money in the hands of the cashier and not on the counter. I made the mistake of gently laying my money on the counter and I was treated rudely because of it. This is not the first time that I have encountered an employee who was either rude or just didn’t care. At this store. Maybe your hiring practices need to change. I, for one will not be good advertisement for you.
Dollar General should be ashamed of the way they treat their employees! Scheduled to work 14 hours and the only break they get is one hour for lunch!! Unless you smoke. Then you are allowed to take a break to go smoke!!That’s wrong! Not to mention they get talked to if they have to use the restroom! Employees are written up for productivity if all the freight isn’t worked in said amount of time, but with only 2 people working in the store! They seem to forget that in that said amount of time, these employees also have customers to take care of! There are times when there is only ONE person in the store. Completely stupid and dangerous! !
They are also written up if they are called to come in on their day off, but can’t. Blocked from promoting as well.
Dollar General treats their employees worse than most retailers I’ve seen!
This is just one store that I know of personally, but if one rude store manager gets away with doing these things, I’m sure lots of them do.
SHAME ON YOU DOLLAR GENERAL! YOUR EMPLOYEES DESERVE BETTER! MOST ARE HARD WORKING PEOPLE JUST TRYING TO MAKE THEIR WAY IN THIS WORLD!
NOT THAT WHAT I SAY MATTERS, OR THAT MY MONEY MATTERS TO YOU BUT I WON’T SHOP IN YOUR STORES AGAIN!!
I have to agree with you about the way they treat the employees. Tonight I just came from a dollar general in Thibodaux, Louisiana. I have been in the store several times and have never been treated rude by any of the employees working in the store. The airconditioning in the store two to three weeks ago wasnt working properly and inside the store was hot and I do mean hot. Well here we are three weeks later and still waiting on an airconditioning repairman to fix the problem. i would highly doubt that at the corporate headquarters if the airconditioning was out for three weeks that something would have been done sooner for those people I mean this is ridiculous. The high here has been 100 and 101 with the heat index from 112 to 120. It is sickening . I will not go back inside another dollar general again. The employees ought to go home and let corporate headquarters come down and take the place of those employees. i promise you a sign would be put on the door real quick closed for repairs. I will not set foot inside another dollar general store again.
We need a Dollar General in Monee, IL. There is plenty of growth and buildings available,
No grocery stores and every town surrounding us has a Dollar General which are smaller than our town. What’s the problem???
We dont want your store in our neighborhood. We have a dollar General at Thomas crossroads and we dont want one on Raymond hill and Fischer Rd. Go somewhere else.
Please do not ruin our redidential community. Let our tax money speak for what we want. I assure you we shop at the 2 DG that is less than 4 miles both ways. Tyrone, Ga/gresion trl area in the newnan area. Obama is ruling us , Don’t let DG rule our needs and wants. Thank you!
I am writing to request that you drop your effort to build a Dollar General on the corner of Fischer Road and Raymond Hill Road in Coweta County, Georgia. Traffic at that intersection is already an issue at certain times of the day, and building on that corner will just increase the volume of traffic. We chose to live in this particular area because of its lack of commercial enterprises. Please withdraw your petition to build at that location.
Thank you,
Terri Moore
Dollar general in inola Oklahoma is horrible, the store manager is rude. Will never take my kids in there since the store manager is allowed to cus in front of customers. Worse store I have ever been in.
To Whom It May Concern, I am a homeowner just 1/2 mile from a location you are trying to get REzoned at the intersection of Raymond Hill Road and Fisher Road in Sharpsburg, GA. I enjoy shopping at my local Dollar General which is only 4.5 miles away, but I OPPOSE any attempt to have the aforementioned intersection REZONED for commercial use. I moved to this area because I like the rural feel of it. Do not be deceived, the locals here DO NOT want another Dollar General right on our doorstep!!!!
Was in the seymour, wi store at 7pm on 7.31.15 and no employees in the front of the store. The two employees were in the back. The store had at least ten customers in the store. When I called for the manager in the back she was very rude to me. I don’t think the store shouldn’t have anyone around to help customers. I understand their is a bell to ring at the register, but I thought the manager was extremely rude, and then she told the assistant manager to deal with me. Way to delegate responsibility.
dg printed that if you go to dg.com/coupons you can obtain .10cent coupon to use for canned alpo . well after giving all my info dg didn’t show the ad coupon. why do you mislead people? this is wrong .
My family has been a customer of both the previous and new Dollar General stores in Clarksville, IN. The new store was a welcome addition and we began buying most of our groceries there, however beginning a year or so ago the store’s stocking became so bad that my family as well as others we talked to began shopping elsewhere. Several months ago, Carol Copas began working at the store and apparently was in charge of ordering and stocking. Almost immediately we noticed the shelves and coolers were being stocked as they should be and over the past couple of months we again began buying most of our groceries there. My wife and I were shopping in the store today and were shocked to find that Carol had been fired over a policy infraction. She’s the best thing that’s happened to that store in a long time and we believe she was the one primarily responsible for turning it around. Let’s hope her dismissal was justified because I seriously doubt the store will bounce back from losing her.
I live in Coldwater MS. Why are the stores in Senatobia MS and Coldwater MS so unprofessional?? These are the most unorganized and nastiest stores I have ever seen! It seems like every time I GO in the staff changes!!!! The shelves are always in disarray and never stocked right!!!! Maybe you need to reorganize and pay people properly to get the proper types of people to run your stores! Maybe a lot of senior citizens that are still able to work and have pride in their work!!!!
The store I frequent, in Hughesville PA, is like an oven. The employees and managers deserve to have some respite from the heat. Lukewarm water and a box fan is not adequate enough, in my opinion. Give these poor girls some air conditioning, please. It is absolutely ridiculous. I’ve even heard that an employee there PASSED OUT because it was so hot, and they had to shut the store down for the rest of the day. It is an extreme health hazard and it needs to be fixed, soon, if you carry any concern or appreciation for your employees and customers.
EBONE EAST
JUSTICE FOR THE POOR (JFTP)
POST OFFICE BOX ***
SAN BERNARDINO, CA. 92402
1.760.524.****
Dollar General Store
803 E Baseline St
San Bernardino, CA 92410
In re: Racial Discrimination and Denial of Service Claim
Dear, Dollar General Store
On July 8th, 2015 I was denied service by “Female” Management personnel MICHAEL and Customer Service Representative KAREN of DOLLAR GENERAL STORES located at 803 E. Baseline Street in San Bernardino, CA 92410… “stated that I had to leave my backpack behind the store conner before I could shop. After I left my backpack on the side of the store conner, I walked to the Restroom where I observed a sign posted telling customer to get store personnel assistance for use of Restroom, I asked service rep. KAREN if she could open the Restrooms and she said “No”….I asked her why and she said that it was store policy and that the DM (District Manager) “Jerald” had enforced this policy.
After I called Corporate, I was then allowed to use the Restroom. And as I’m on the phone talking to corporate…..A White Teenager walks in with his backpack and KAREN or MICHAEL never approached or said anything to this other customer…until I complained. On July 8th, 2015 I entered this location to purchase some KARMEX and to get change for the bus, not to be racially discriminated against..
However, this incident was caught on camera; please reserve such footage for a later date of review for discovery process.
Dollar General Store personnel MICHAEL and Customer Service Representative KAREN conduct and actions violated the California Civil Code Section(s) 51, 51.5, 51.7 and 52.
Pursuant to California Civil Code Section 51.5
(a) This section shall be known, and may be cited, as the Unruh Civil Rights Act.
(b)* All persons within the jurisdiction of this state are free and equal, and no matter what their sex, race, color, religion, ancestry, national origin, disability, medical condition, marital status, or sexual orientation are entitled to the full and equal accommodations, advantages, facilities, privileges, or services in all business establishments of every kind whatsoever.
Pursuant to California Civil Code Section 51.7
51.7. (a) All persons within the jurisdiction of this state have the right to be free from any violence, or intimidation by threat of violence, committed against their persons or property because of political affiliation, or on account of any characteristic listed or defined in subdivision (b) or (e) of Section 51, or position in a labor dispute, or because another person perceives them to have one or more of those characteristics. The identification in this subdivision of particular bases of discrimination is illustrative rather than restrictive.
Pursuant to California Civil Code Section 52
(a) Whoever denies, aids or incites a denial, or makes any discrimination or distinction contrary to Section 51, 51.5, or 51.6, is liable for each and every offense for the actual damages, and any amount that may be determined by a jury, or a court sitting without a jury, up to a maximum of three times the amount of actual damage but in no case less than four thousand dollars ($4,000), and any attorney’s fees that may be determined by the court in addition thereto, suffered by any person denied the rights provided in Section 51, 51.5, or 51.6.
(b) Whoever denies the right provided by Section 51.7 or 51.9, or aids, incites, or conspires in that denial, is liable for each and every offense for the actual damages suffered by any person denied that right and, in addition, the following:
(1) An amount to be determined by a jury, or a court sitting without a jury, for exemplary damages.
(2) A civil penalty of twenty-five thousand dollars ($25,000) to be awarded to the person denied the right provided by Section 51.7 in any action brought by the person denied the right, or by the Attorney General, a district attorney, or a city attorney. An action for that penalty brought pursuant to Section 51.7 shall be commenced within three years of the alleged practice.
JUSTICE FOR THE POOR (JFTP) is a private owned customer service and litigation resource organization. We help pro se litigants fight against corporate and governmental corruption. We assist pro-per litigants in oppression, fraud, discrimination and harassment cases. Our main concentration is customer service complaints against big business corporations. We seek justice for those in need of our help and pride ourselves in helping our protected members. We assist in Private litigation cases, State or U.S. constitutional rights violations cases, as well as Customer Service Consumer rights issues.
INORDER TO SETTLE EBONE EAST CLAIMS, AND THEREBY PREVENTS THE NECESSITY OF TURNING TO A MORE FORMAL AND COSTLY MEANS OF RESOLUTION, EBONE EAST DEMAND THE FOLLOWING FOR SETTLEMENT OF ALL CLAIMS AGAINST DEFENDANTS:
Dollar General Store
803 E Baseline St
San Bernardino, CA 92410
PLAINTIFF PLEADING DOES STATE FACTS SUFFICIENT TO CONSTITUTE A CAUSE OF ACTION
Supporting facts of CCP 51.5:
EBONE EAST claims that [ Dollar General Store denied [him] full and equal [accommodations/advantages/facilities/ privileges/services] because of [his] [RACE]. To establish this claim, [EBONE EAST] must prove all of the following:
1. That [ Dollar General Store] [denied/aided or incited a denial of/discriminated or made a distinction that denied] full and equal [accommodations/advantages/facilities/privileges/ services] to [EBONE EAST];
2. [That a motivating reason for [ Dollar General Store]’s conduct was [its perception of] [EBONE EAST]’s [race, color and sex];]
[That the [race, color and sex of a person whom [EBONE EAST] was associated with was a motivating reason for [ Dollar General Store]’s conduct;]
3. That [EBONE EAST] was harmed; and
4. That [ Dollar General Store]’s conduct was a substantial factor in causing [EBONE EAST]’s harm.
On July 8th, 2015 I was denied service by “Female” Management personnel MICHAEL and Customer Service Representative KAREN of DOLLAR GENERAL STORES located at 803 E. Baseline Street in San Bernardino, CA 92410… “stated that I had to leave my backpack behind the store conner before I could shop. After I left my backpack on the side of the store conner, I walked to the Restroom where I observed a sign posted telling customer to get store personnel assistance for use of Restroom, I asked service rep. KAREN if she could open the Restrooms and she said “No”….I asked her why and she said that it was store policy and that the DM (District Manager) “Jerald” had enforced this policy.
After I called Corporate, I was then allowed to use the Restroom. And as I’m on the phone talking to corporate…..A White Teenager walks in with his backpack and KAREN or MICHAEL never approached or said anything to this other customer…until I complained. On July 8th, 2015 I entered this location to purchase some KARMEX and to get change for the bus, not to be racially discriminated against.
However, this incident was caught on camera; please reserve such footage for a later date of review for discovery process.
There are several ways in which this matter can be resolved, including the following:
Civil litigation. Litigation will be time consuming, extremely expensive for both parties and could result in adverse publicity. Note, of course, that the complaint filed in this matter will be a public doXXXXent, and the press could show great interest in the facts of this case, something neither party is really interested in.
Discussion. The least expensive way to resolve this dispute is if Defendants DOLLAR GENERAL STORES Counsel and/or you and this office discuss the case through an exchange of correspondence, telephone calls, meetings, etc. Our experience is that if both parties are reasonable and act in good faith, they can settle matters such as these.
Mediation. The parties can agree to a private mediation with someone skilled in the employment area. This option works only if both sides are motivated to resolve the case.
If you have an insurance carrier with respects to claims such as this, you may want to contact them at this time. This letter is written solely for the purpose of furthering settlement discussions.
YOUR IMMEDIATE REVIEW OF THIS MATTER IS REQUESTED.
We look forward to your reply on or before August 9th, 2015. OR A CAUSE OF ACTION WILL BE FILED IN A COURT OF LAW.
Very truly yours,
By: _____________/S/____________
JUSTICE FOR THE POOR C/O EBONE EAST
Letter of Demand prepared by:
Ebone East
JUSTICE FOR THE POOR
P.O. BOX *** SAN BERNARDINO, CALIFORNIA 92402
(760) 524-****
ebo***@gmail.com
PLEASE can we get the stores to get molasses you do have it at christmas but we need all year
Thanks
We need a Dollar General in Myrtle Missouri. It is a rural area, but the people who live around the area have to drive 12+ miles to get to any store. I honestly feel there would be enough residents in the surrounding area to make it a success
Just for every bodies information. I was told today, that Dollar General Corporate Office does not read this web side. They requested that we go to I have tried but could not find were we could leave a comment. If some one has more info please tell all of us
Here are the new Officers from the Executive Offices
CEO TODD VASOS
CFO JOHN W, GARRATT
COO JEFF OWEN
Just called the Executive Office Phone number. The Operator is refusing to connect me to any of the Executive Offices. I guess the change in Executive Officers has made no difference, What a shame. I guess we will have to get hold of the Stock holders and Board of Directors of Dollar General
Two of the employees of the dollar general store in robeline,la was at work on Facebook harassing people.they spent three hours on there and mentions the stores name and location in their statements more then once. They are not getting paid to play on a social media network.I do have the screen shots and be willing to FAX all of it to y’all. The names are Corie Allbritton and Heidi Garcie. These two should not be allowed to keep their jobs.thank you for your time and waiting to hear back from you.
I want to inform you that your manager of dollar general on hwy.62 in franklinton Louisiana, Charlotte wiggins, will soon cause you to loose business. She acts so unprofessional and down grades your customers. I have been going to this store since it was put in this area. I used to enjoy going to this store, but because your manager feels the need to down grade me and others, others as well as I, will take our business else where. We no longer want to even look at this store because Charlotte has made it impossible to walk in the store and feel comfortable. We refuse to spend our money somewhere it is not appreciated.
Store 06974, Sonora, TX
When I started working at this store it was a complete disaster. The shelves were bare, there were boxes of unopened merchandise, rolltainers, totes and u-boats full of merchandise all over the store and there were 475 totes in the stockroom in addition to many other rolltainers and u-boats. The store was supposed to open at 8am and close at 10pm. Before I started working there many days the store didn’t open until 10, 11 or 12 because the previous manager was hungover and wouldn’t/couldn’t get out of bed. When I started working there 3 employees quit which left me with only 2 employees. We had signs all over the store and I talked to many people and let them know that we are in desperate need of employees. Nobody would work at our store because the starting pay was minimum wage and Stripes (there are 4 in our small town) started out at $11.00 per hour. Family dollar started out at $8.50 per hour and Lowe’s started out at $9.00 per hour. After reporting this information to Jeff who was our regional director at a time he had a meeting with Micheal Mullins our district manager and it was approved for new employees to start out at $9.00 per hour due to competition in this town. Finally I started getting employees. I was told after the employees were there a couple of weeks payroll budget would increase for the new employees – I thought yeah finally some relief. Maybe I won’t have to work from 6am to 6pm by myself all he time!!! The problem then came that payroll did not go up enough and my full time employees started getting only 20 hours a week We worked on the store got things on the shelves, started working on the totes in the backroom. Things were really started to look good. If only we can get more hours so that the store will start looking great. I asked about payroll going up so that we can finish getting the store in order. I was told that when sales go up, payroll will go up. Word got out in our little town that we are really working on the store and the sales went up to number 1 several times and in the top 3 many times. I asked about payroll again. I was told you are not going to get more payroll your people make too much money. THE STARTING PAY WAS APPROVED I WAS TOLD TO PAY $9.00 FOR STARTING SALES ASSOCIATES. Two of the employees have been there for 8 years of course they are going to make more money. One asst manager was transferred from another store already making $12 an hour. I think that has to do with the fact that she was hired by her mother out of Junction. If the part time employees got 20 hours a week and the full time employees got 30 hours a week payroll for each week would have to be 3045 at a bare minimum. Unfortunately payroll is generally about 2100. Which means unless it is T+1 or T+2 I am most likely working by myself from 6am to 6pm. During that time it is impossible to even take a restroom break because I am the only person in the store. Because of me not being able to have a bathroom break I went to the hospital due to side affects of not being able to use the restroom for so many hours during the day. We have done a lot of good to the store. The totes in the back went from 475 to 269 since I have been there however it is impossible to get the store in order with the payroll budget that I have. I really wish that payroll in district 92 would come out like it is supposed to which means in hours instead of in dollars so that maybe someone would have figured out that there are not enough hours to get the store looking perfect. Unfortunately we have a new regional director in our area. When he came into the store for the first time he was shocked. My district manager told him that he keeps sending the smart team in my store to help me and they had the back down to 5 rolltainers. I can tell you that is not completely true because it did not happen when I was working there. Due to the fact that my DM did not tell the entire story the RD told the DM to fire me. I worked my butt off for Dollar General working 65 to 80+ hours a week and I was fired because of a lie. I tried to call the DM to let him know the store is much better than when I started, the payroll does not support even the full time people getting 30 hours and our store has never been down to 5 rolltainers since I have been there but Adrian Casillas (the RD) will not return my calls. I am not sure how well this DG store will do now that I am no longer there. The town is very small, very loyal to it’s people and they really love the progress that has been done to the store since I started working there. Many customers cried and are showing up at my house to talk to me. Most of them have started going to Family Dollar or driving an hour to San Angelo to go to Wal-Mart because they are so upset that I was fired.
I am one of these Customers who has not gone back to Dollar General. I will be a witness for Diseree Hallk if she ever needs one. She should file with the Texas Labor Board working so many hours. When she became the Manager the store was bad in any way. Containers all over the store you could not walk. I talked to RM, he is not very smart and the same goes for the DM. The RM lives in San Antonio what would he know. I was trying to met with both to no avail. I support, together with many Customers every thing Mrs. Hall has written. All I can say SHAME ON YOU CORPORATE OFFICE OF DOLLAR GENERAL. You do not know how to run a business. Management of Dollar General, you must blind deaf and Dumb not to read all the comments from all over the United States concern the mismanagement of your stores. I have taken my business to Wal-Mart and Family Dollar.
I have tried to call the labor board and i cant get NO help. I use to work atvDollar General 15022 in china Texas. The manager Miracle is so unprofessional, she curses the employees and the customers. The district manager Gabe will not helping at all. If you make a complaint to her about Miracle she tells her what was said and who said it. Those that is still at the china store needs the help. They are being abandoned out there in the workforce. The executives get all the money and we got the mistreatment. I just quit the store and went somewhere else. Executives there are good workers in the field but they need your help.
Nasty store employees smoke in front of the store while we wait in line inside. I will not return to this store at 15797 hwy 36. Covington Ga. 30014.
I am letting you know that one of your stores near my house is a wreck. The store is ALWAYS a mess..merchandise in the floor, dirty floors, new merchandise to be put up in boxes all over the store. I took pictures tonight and almost every aisle is a mess. I can’t believe you allow your stores to be managed like this. Do you not have someone check on these stores to make sure they are presentable. Makes it NOT a good shopping experience. Store # 10122 3309 Pelzer Hwy, Easley SC 29642 (864) 306-8003
I walked out of my job at Dollar General last Wednesday. My last pay period I worked around 30 hours at 2 different stores. I got a message saying my check was only going to be 75.00 I get paid 8.50. Which means I am only getting g paid for 10 hours. What is the corporate payroll number??
I hardly ever get a break and they still take that out of my check. I was scheduled to work 43 hours one week and I was only paid for 33 hours. I only was allowed to take 3 breaks that week, which were only an hour a piece. Where did my other 7 hours go? I cant say anything to my manager because he is the one doing it…
got clover valley liquid creamer for my mother in law 2 weeks ago. never thought to look at the date on it, silly me. a few days after while useing some in my coffee i noticed that it had expired in march 2015. it is july 2015. took it back and took it to the manager of the store that also mentioned to another employee that it expired a while ago, never got any money back or even a new one only got brushed off as she started to take care of another coustmer. it was busy so i didnt really mind as long as this didnt happen to anyone else, it was just a dollar right… wrong, it has been 21/2 weeks and have been there about 3 times for small things that i remember and wouldnt you know it…. 2 1/2 weeks after the fact there is still creamer on the shelf that expired 3-02-15!!!!! are you kidding me?!?! took pictures, maybe they will finally do something about it!
One of the worst companies ever…I cant believe I worked there for as long as I did.. I was a damn good employee, brought up sales, cleaned up the store, I was treated unfairly from the get go…I think it’s because I was a hard worker and could do a better job than the Manager. DM is worthless and rumors have been flying around for years that he takes sexual favors for advancement…All the stores in my area are Managed by woman who didn’t even take their own Tests because they wouldn’t pass…Corporate needs a serious overhaul of its Management. There is no such thing as an “open door policy ” if you tell every employee what was said and even other stores… sad sad sad… even better it took 4 people to replace me!! And all I wanted was “hey, thanks for all your hard work.” Lead Sales” is a joke more like keyholder or closing manager…count all the money, lock up the store and take money to the bank for less than $9/h, slap in the face….well at least I know my regulars no longer shop there..sales have dropped and the store looks awful… it’s all because DG don’t care, profit over people all the way..
I have been with Dollar General for just about 3 years. I joined the team because I enjoy providing great customer service and the fact that our store is a busy store. I do have to say thank God I do not have to depend on Dollar General to pay my bills as this is a second job for me as I am an Active duty Soldier just about to retire from the military after 25 years. No one can live off of minimum wage especially when they are trying to take care of a family. Yes, I was fortunate not to start off at the minimum wage and was hired as a Key Holder only after being there 3 months. These low wages are the reason why people don’t stay with DG thus the high turnover rate of employees. DG requires a lot of manual labor for the little pay and unreasonable requirements to get product out. Who in corporate really believes that a 1200 piece truck can be put out effectively within 2 days. Not happening folks! It can happen if the store managers were given more hours to put out the truck. When you only have 2 people working, what can you really accomplish between taking care of your customers. Customers should come first! On another note, where is the safety of employees? DG should be trying to protect their assets (Employees first then product). When we have to open by ourselves or the store manager does and then close with only 2 employees, there is no way that we can be safe in the store and meet and greet with our customers. At one point we were taking unnecessary measures to protect cigarettes due to recent losses for them. DG hasn’t taken any extra measures to protect its employees nonetheless other products but they sure are cutting hours each and every week just so they can make a profit. Cutting hours only hurts the store manager who then has to work those hours with no assistance and always working over 50-60 hours per week. they have families too and a life outside of DG. Just like the Army, you take care of Soldiers, they will take care of the mission. Let’s talk about some other things., Food stamp cards, cigarettes, no shirt no shoes service/dogs. The food stamp card is for an 18 year old and older. It is not for a 10 year old to use. I called Health and Human Services to find out the rules and it is for the adult to use. A customer called the DM which I gladly obliged the phone number to then receive a phone call by the DM asking about the situation. A parent was in the parking lot and sent her kids in to buy junk food with card and I made them go get their parent. Boy was she pissed. Oh well! Some of our customers are misusing these cards and there should be a better accountability on their part and HHS when issuing them. As for cigarettes, why do we need to card an 83 year old? Come on seriously! We have regulars that are over 30 years old and yes we do ask for their ID. I can see if they are questionable of age, then yes but why am I asking a person who was born in 1933 for their ID card? As for no shirt no shoes policy. We have customers that come in the store with no shirt and no shoes. I asked the store manager about it and she consulted with the DM. DM responded that we couldn’t tell them that they couldn’t come in the store. Why are we allowing dogs in the store? These are not medically needed dogs either. Are we running a zoo or a business? What does the FDA think about this? We are selling food for God sake. If we allow our standards to drop then what type of message are we sending to our customers? Team meetings, what are they? I have been to two since joining. Why only 2, because the store manager is not given hours so that we can sit and talk together as a TEAM to discuss TRAINING, issues, concerns, what to improve on, Store Goals, etc. Dollar General needs to give more hours when someone is in training to start at the store. Employees are almost immediately thrown on the register without any training. Do your CBLS and now you are trained! Wrong answer if you want the store to be ran effectively. How about sending CEO Richard Dreiling undercover since no one knows him to see how the stores are being ran, how they look, and how employees are being treated. I would like to say in our store, we do set standards. We are too look nice and treat every customer with respect. I do believe the store manager who was thrown in the store just a year ago is doing the best she can with little support from higher management. We have come a long way since the previous management team. We need higher wages and more personnel in the store in order to become a better store. Let’s not just think about the money you are making by cutting hours but think about the employees and how their families are living.
Your new store #15432 in virden . Needs cleaned up.trash on floors as well as outside.it sad the management don’t care.
I received a coupon for a grand opening first 50 people would get a free gift card and bag. Needless to say when I got there they said it was for last Saturday. Told them I had just received the coupon this week how could that be. Never the less I am really disappointed I feel like they false advertised. Not sure if I will return to any on the stores. I usually shop 3 to 5 times a week.
As predicted on May 24, 2015 comments on this Web side, our store Manager was terminated as of 7-3-2015. Management in TN does not care. The only thing what will hurt Dollar General is to take our business some where else. Our store number is 06974 and located in Sonora, Texas. I have been shopping for a long time in this store, but as of today that will end!!!! Every month, I have left around $500.00 at this store but not any more. I am going to Family Dollar, and so will a lot of other Customers living in Sonora. Why would we support a company like Dollar General. Based on the information on the Internet the three top Management persons are:
RICHARD DREILING, CEO
DAVID M TEHIE, CFO
GREGORY A. SPARKS, COO
The operator when you call 615-855-4000 will not connect you to the CEO’s office. What kind of a company is this, who does not care what goes on.
The manager at the Dollar General in Barboursville, WV, (Bonnie) has had the nastiest attitude since she started.
I have been a loyal shopper since moving here in 2011. I have paid for each and every item I’ve left that store with. Yet she continued to follow me around the store since she began there. All the while I watch other people steal. But she’s so focused on me, an African American Veteran of the United States Navy and a disabled citizen that this store has been robbed blind.
Other store associates have quit working there because of her. Long time customers have stopped shopping there because of her. She is quite unhelpful. And when she does help it’s usually to show off for other customers or employees.
This evening I went to the store to purchase paper towels. She stopped me and told me that she had filed a report with the local Police on me and that I was no longer allowed in the store. Due to an incident involving two women I had just met 3 days before in that store and an employee by the name of Tristan. Tristan is a known theif, shoplifter, and drug abuser hired to work there. I have on a number of occasions witnessed Tristans boyfriend enter that store and go to the back, where Tristan checks to see who’s looking and follows him. I have not seen what they were doing, accept that he usually leaves with something without going to the register.
I believe I have been profiled and targeted by Bonnie and now also by Tristan. I’d sure like to know what if anything corporate will do about this. Probably nothing. I’ll be speaking with them and an attorney next week to Guage my legal recourse.
A lot of reasons why especially the store in Bradenton, fl off of 15th st doesn’t have any decent employees and why you cant keep them is because the manager and supervisors do not know how to treat the employees with respect and yell at them. I also have the experience to ask the manager repeatedly about my paystubs and have never received them. This is completely wrong. I have tried to email you guys about this problem but for some reason it just will not go through. The manager at that store is unorganized and does not know how to talk to his employees the correct way. I was there for 3 months and never received a name tag and just for a lonely cashier towards the end of my employment before I quit yes I was receiving 40 hr a week but my manager was not taking in account that I had 3 children at home to take care of. When I asked for a day off or called in I received a guilt trip and possibly yelling because it was my fault that I had made his work load bigger, when all he had to do was hire more employees and treat them with respect. And the other issue is that for the first 2 months I was working there and never received a 30 or a 15 min break at all until my last couple of weeks.
The dollar general in wyandotte Mi at ,3901 fort has very filthy floors now and it never was like that before . I guess I will shop else where . too dirty in there now . sad
To whom it may concern dolIIar general has the dirtiest and most unorganized stores I have ever been in.The employees are not professional with appearance either. You cannot get through the aisle for stock in boxes that was never put on shelves.You have to watch cashier because thet will pad the bill.If you want to stay in business clean up the mess and hire decent looking people.NOT TATTOOED OR PIERCINGS EVERYWHERE AND LONG FINGER NAILS.TNAILS.YNAILS.YOU NEED TO MAKE YOUR COLORS YELLOW AND NOT GOTHIC BLACK.TBLACK.THE STORES IN CONWAY SC ARE AWFUL
this store is in need of a good manager. this store is so dirty. The isles are so cluttered shelves are so bad. I feel bad for the people who work their, Employees on the phones while waiting on you. eating behind the counter. and the trash that you see behind the counter. this is a shame, I used to enjoy dollar general.. not so much anymore…
what store is this , in what city and state
On June 25 2015 I sent my husband to get some house hold items at the dollar general on captain cade road in Coteau Louisiana. I sent him with a hundred dollar bill to pay for the items and we didn’t realize until after he got home that the cashier hadn’t given him all of our change back the change amount should have been $82.38 but he got back $62.38!!!! So I called the store to ask about it the manager said “ma’am we close at 10pm and I will defiantly give you a call to let you know if the cashier drawer was over……guess what she nevered called back and when I tried to call back they would answer the phone and I could hear them talking about how “haha she ain’t getting that 20 haha” are you serious!!!!! I wouldn’t recommend that store to anyone in this area and trust me I am not done with the situation I want my money that was kept from us…..if anyone with the authority reads this I would like the matter taking care of a.s.a.p!!!!!
Dear Mrs. Romero, I wonder what the chances are of finding an attorney or a firm who will take this as a class action lawsuit. At some point Dollar General needs to be reminded that it’s loyal and long time customers that keep them in business. Maybe if they a good taste of how the law protects us customers from the low practices they have, perhaps they will get a clear enough message to clean up their act. Please feel free to contact me at any time.
This is an answer to Geof Oliver Yes, you are right!! A class action lawsuit would be the answer. We, the Customers should be protected. Dollar General Corporation and its Management team does not care. I, for one will no longer shop at Dollar General, regardless what bargains they have. I am taking my money where, I am appreciated.
Seagraves tx dollar store has been closed …. when will it open again.. I was told to hurY and shop at 5 in the afternoon.. then the doors where locked and closed..PLEASE GET THEM SOME HELP….. WHY HAVE A STORE IF IT’S NOT GOING TO OPEN
I go to your store #12984 at 5175 sw 8th st, in Miami regularly for about 5 years since it opened.
About 12 to 18 months ago I wrote you another e-mail like this about the terrible and fall dangerous condition your store was in, You may be able to find that email by searching my name, Today it was much worse !
Today as soon as I walked in I saw small pieces of papers all over the floor, Brown incoming stock boxes on the floor all over the store, Small, Medium and large, Full, Half full and empty, Boxes in their shelf display boxes on the floor, Many of these boxes were not just in isles where you could see them and not trip over them, But just around corners at the ends of the isles so it was even easier to trip over them !
The items on many shelves were all disheveled and facing in any direction and items in totally wrong locations.
Other shipping boxes actually being unpacked and stocked on shelves appeared to be unpacked and their contents just spread out across the entire isle in the women’s hair colors or treatments department. Later when I asked a question trying to find a home room temperature thermometer, Not one employee spoke English.
I don’t expect you to believe me, You may think I got in an argument with a manager Etc. (Hard to do without them speaking English) And I am just trying to cause them problems ?
But I see you have security cameras, Please have a higher level manager preferably out side Miami- Dade County look at them (Camera recordings) in the store in person or if possible remotely on line and see what this store looks like !! ? You need a supervisor from outside the area because all the immigrants which it is seen very well by them that they only hire their own 100% will cover for each other no matter how high a level “local manager” it is that you send in there,
I hope your security cameras are watchable from your home office !
Another thing that happened when I checked out I thought I gave the cashier a $20.00 bill for my 4.17 purchases ?
I got change back for a $10.00 bill, I am not 100% sure I gave here a $20.00 bill ?
But as soon as I questioned my change and told her I was fairly sure I gave her a $20.00 Bill (this was the one employee who spoke a very little English) Even though she had finished the cashiering of my purchase and had closed the cash register drawer, She picked up a $10.00 bill from out of my sight and showed it to me ?
If that is the way you train them, To keep the bill out of the register then that would seem normal, But if it is Not then it seems she may have had it there so she could quickly go to it and show it after actually accepting a $20.00 bill ?
Again I am not 100% sure it was a $20.00 bill, But I always know how much money I have in my wallet and I thought it was $20.00 + a one dollar bill. So because I am not 100% sure please don’t take this situation too seriously but please just keep track of it and see if this happens with her more often than would be normal mistakes. My purchase was at 2015-06-23 16:28:09 as printed on the bill (Maybe you have a security camera looking over that cashier’s shoulder when she accepted the $10.00 or $20.00 bill ?)
Also your stores all of them in Greater Miami are wide open for a EEOC hiring discrimination Civil Suite because all of your employees are one Race/Nationality. How do I know all your stores are like that ? Because all stores in Greater Miami are like that Walgreens, CVS, Walmart etc. etc. And these are American owned stores, The Hispanic owned businesses are even more discriminatory in their hiring.
Thomas Buyea, Miami, Fl.
Having recently moved to the King NC area, I have gone to the Dollar General there, store #07517, and was not only disappointed in the service, but appalled at the sloppy nature of the store. There is always a long line of customers waiting at the register, the cashiers are slow and not very courteous, many items are out of stock, and the overall store is a huge mess. Not only do they seem to have management problems, but whoever is the district manager is not doing their job either.
I went to Dollar General Store #08646 in Lake Charles, Louisiana. I went in to purchase a OneVanilla Prepaid card, I told the Cashier I needed 105.00 put on the card. I had a few more items and my total came up to $120 something. When I got in my vehicle I looked at the receipt and saw she “added” 100.05 to my card NOT $105.00, I went immediately back into the store and the Cashier called the Manager. The Manager said their was nothing that could be done, except me give her $20.00 more and she can add the 5.00. I told her that was not my mistake, it was her Employee mistake and I shouldn’t have to spend more money to fix her mistake. I called Dollar General Customer Service and they informed me a REFUND could be given on the prepaid card. The Store Manager said that Dollar General Customer Service does not know their system and the way the Cash Register is set up so they shouldn’t say that.
By this time I was very upset and just fed up with the whole situation. When I went back to my vehicle to pay the bill over the phone with the OneVanilla prepaid card, the Company kept declining my purchase. I knew since a good 2 hours had lapsed that would have given more than enough time to hit the card. I called OneVanilla Customer Service and they informed me the CASHIER AT DOLLAR GENERAL DID NOT ACTIVATE THE CARD CORRECTLY AND NO MONEY WAS ON THE CARD!!! I was LIVID by this time. I walked back into the store and told the Manager I WANTED MY MONEY BACK NOW. The Cashier did not activate the card correctly and I can’t even use the $100.05 that I PAID THE CASHIER. The Manager explained the Cashier was “New” it was only her 3rd day and maybe she did make a mistake. We’ll I’m so sorry Dollar General DOES NOT TRAIN THEIR EMPLOYEES WELL, BUT I WORK HARD FOR MY MONEY AND DO NOT APPRECIATE PEOPLE PLAYING WITH IT. I had to call OneVanilla back and do a claim, I had to fax over my ID and Receipt and once the department looked over the claim, they would put the money on the card within 3 business days. ARE YOU SERIOUS WHO HAS 3 DAYS TO WAIT????? I called Dollar General Customer Service line AND STILL WAITING TO RECEIVE A CALL BACK REGARDING THIS SITUATION!!!! I’M STILL WITHOUT MY MONEY AND NOBODY SEEMS TO WANT TO RIGHT THE SO MANY WRONGS!!!!!
Dollar store in Powderly ky. Is pathetic. Store us a mess and they have 3 check outs but rarely no more than one is ever open. People lined up and they always say it’s the store they won’t hire enough people to run this store. It’s awlful.
You all are wasting your time complaining about Dollar General to Corporate because all these things you all have mentioned has been going on for years…Yet nothing has been done to fix the problem. You have some DG stores that are well managed and clean but 85% of them are a total disaster. By that I mean, under staffed..freight needing to go out..carts or products in aisles..dirty floors..products in wrong place..shelves bare…AND THE BIG ONE…YOU CAN’T RUN A STORE /RESET THINGS WITH ONLY 2 PEOPLE ON SHIFT AND EXSPECT IT TO LOOK NICE ALL THE TIME. When you have a busy store like DG, like it can be for some, it’s hard to do the things that needs to be done. Several DG stores are busy from the time their doors open till closing time. This company has the biggest turnover with employment because of: lack of pay, hrs, and over worked. If DG was really concerned about all these issues coming from their customers and/or employees, they would of done something about it already. Dollar General gives certain amount of HRS to each store each week based on that stores buisness. If they get alot of buisness/$ then that store gets alot of hrs to work with for the employees of that store but it that store doesn’t get a certain amnt of buisness then that store gets less HRS. If you think about it , it’s not fair to the employees or the customers if a particuliar store gets less HRS to work with because that store will continue to hurt, which will continue to effect the buisness. DOLLAR GENERAL IS A MILLION/BILLION $ COMPANY WHO SHOULD BE ABLE TO SUPPORT THEIR EMPLOYEES AND CUSTOMERS BETTER THEN THEY DO. THEY ARE SUPPOSE TO BE ALL ABOUT THE CUSTOMERS BUT SO FAR ALL I HAVE SEEN IS THEY ARE ALL ABOUT THEMSELVES.
What is the deal with the Digital Coupons? I’ve been trying to use them for two weeks and my luck has not been very good! Frustrated customer!
On June 1, 2015, at Dollar General Store No. 10126, Independence, OH 44131, I purchased three items totaling $6.50 + 0.52 tax = $7.02. I gave the clerk $10 + .02 and received $3.00 in change. My receipt I received indicated that I had given $100.32 and received $93.30 in change. I did say something about this to the clerk who made light of the error but did not make any attempt to correct it.
I don’t know if this was a legitimate mistake or if the clerk was attempting to do something illegal and thought it should be brought to your attention. I still have my receipt and can send you a copy if you would like to see it.
THE DOLLAR STORE #06466 IN RINEYVILLE, KY 40162 HAS GOT SO WORST YOU ARE NOT ABLE TO GET THOUGH THE AISLES WITH STOCK TO BE PUT OUT….SHELF ARE NOT ORGANIZE, PRODUCTS NOT IN THE RIGHT PLACES, AND IS DIRTY….IT HAS BEEN THIS WAY FOR MONTHS ON MONTHS….THIS IS ONLY PLACE THAT PEOPLE CAN GET THINGS ON WAY HOME ETC….SEEM THE MANAGER ANGLIA NOT INTERESTED IN WORKING WITH EMPLOYMENT TO DO THEIR JOBS, A LOT OF WASTED TIME…. SEEM TO BE ME THE STORY NEED TO HIRE EMPLOYMENT FOR ONLY STOCKERS (1 FOR DAY, 1 FOR NIGHT) 2 CASHIERS, DAYS AND NIGHTS). I HOPE SOMEONE WILL READ MY CONCERNS AND CHECK ON THIS STORE UN-ANNOUNCE TO SEE HOW BAD THE STORE IS….RINEYVILLE A VERY SMALL COUNTRY TOWN ONLY A BP AND MINI MART AND THE DOLLAR STORE, BANK, SCHOOL, AND FLOORING COMPANY…WE DESERVE BETTER…THANKS
I don’t know what exactly is going on in Dollar General store 12253 in DeKalb IL, but whatever it is it’s making me uncomfortable as a customer. One MOD is always on the phone complaining about other workers at night. Now, I don’t usually shop at night, but lately I had to, and I don’t ever want to do it again. That MOD at night is extremely rude, tells customers to wait because she’s on the phone, talks down to the other workers, and is always talking horribly about her boss. There is no excuse for that. She should not be complaining to customers about her work problems. I’m not your therapist. I’ve also heard some negative terms used to describe their workers who are black, and this upset me greatly. Obviously this MOD needs some retraining or to get out of this store. As a customer I was uncomfortable, and I cannot imagine what it is like to work with such a negative nancy. I believe her name tag said Lisa, but I’m not sure.
Dollar General has many issues where i am located. lets see, first all the employes that work there think they need to park in all the parking spots by the door, so us as customers get to park far away. thats great when we have horrible rain storms. we get soaked!!!!!!! also the managers think they need to have there kids come into work with them and stock shelves, take garbage out, clean parking lot. really!!!!!!all the cashiers are the rudest people i have ever met, dont think about asking them where something is, its like i am bothering them when i ask. and there not even supposed to be there! something needs to change with this store asap!
I am from Moultrie Georgia. I shop Dollar General stores frequently in serveral towns whereI travel. My office in Moultrie on 1st Ave SE. The Dollar General store on 1st ave is by far the worst store that I have incountered, unfortunantly it is the one that I am closest to most of the time. It is so junky!!! There is always stuff in the isles blocking the shelves and the emplyees are constantly changing and usually appear to be uneducated about how they should conduct themselves at a business. It is the topic of conversations frquently by pepole of this area. Maybe you should look into this matter. Another thing that I have been bothered by in several of the stores are the yellow baskets that are provided for shopping. They are so dirty that I hesitate to put my items in them, very dirty. Can’t there be some method of soaking them or some way of cleaning them. Just thought that you should know.
Dollar general Momence Il. This is a true story. So there was a girl who worked here named Dana. Started as cashier worked up to being in charge in the evenings. Then manager left. She was in charge of store until new manager showed up. Doing a great job. Ask District Manager if she could be Assistant manager. District Manager said i would think about it. Then district manger brings in New General Manger and Assistant Manager. I was told on Tuesday by a cashier working. On Monday the New General Manager Fired her. There is something seriously wrong with the way you treat employees.I feel sorry for her. She busted her but for DG only to get fired. She was a very nice young lady.
i don’t usually complain about rude cashiers being one myself I understand how it feels to have some complicated customers from time to time but today I went to the dollar general store# 04204 in Jackson Tennessee and the cashier jerks the merchandise out of my hand I tried to over look it and politely asked “how are you?” She doesn’t reply and when she finished ringing me up she turn around and faced the other direction I paid with my card and when the receipt prented she barely turn to give it to me I said have a nice day and she replied “oh I will” now I’ve worked in fast food and retail for about 4 or 5 years and if there’s one thing I know not to do that’s turn your back on a customer no matter how bad your day has been I just don’t think that’s away to run the place or treat your customers because if your rude to them all they don’t come back and if they don’t come back and business gets slow at that store they can’t run it then a lot of people loose their job all because she was having a bad day thanks
To Whom it May Concern:
I would like to thank you for building a store here in Lancaster, KY. This store has my shopping a lot easier and saves me from driving to Stanford to shop. There is a problem with the new store that myself and others believe you need to address: The store is getting to be a mess; the stock is sitting in the aisles making it almost impossible to shop! The store is dirty! By this I mean the floor is covered with stuck down chewing gum, and debris. The bathrooms are filthy and continually one is out of order and they send everyone to the same bathroom! I think you all can do better than this! If you can’t maintain, clean, and organize you will soon FAIL! I am just trying to help you make a better place for all of us to shop. I have already started driving to Wal-Mart in neighboring towns to escape having to deal with the nastiness and general lack of concern for customers! Signed Colin Powell
Did you find a way to not accept my comment by continually saying error for everything I type!!???
I really don’t know how the Dollar General in Edgemere Maryland and I frequently shop there, however I still some complaints about the general manager named Karl. this manager does not deal with complaints and he acts like he doesn’t care about anything the store. There is a shelf that is about to fall on the floor because someone place a container of kitty litter on the top shelf and it could fell and hurt someone. I informed the general manager and he didn’t do anything about this problem, so that is a safety hazard for anyone. The pin pads don’t always and they need to be updated but the general manager doesn’t make an effort to order and update equipment. He orders too much of a particular item and he doesn’t order the merchandise that he needs to order so there some empty holes on the sales floor. I was informed by a manager that she couldn’t order the correct amount of inventory however the general manager cannot order everything that the store needs. The sliding doors are broke and the air conditioner is constantly running so all of the cold air just goes right out the door. I was in the store one night shopping and I saw three individuals stole something from the store and the only thing the general manager said at least it wasn’t expensive merchandise. He doesn’t care about how much inventory goes out the door from shoplifters and there is a limited amount of people working the sales floor and running a register so the employees cannot catch them. I have also seen the general manager going out the door and taking multiple smoke breaks and when I need the manager to void something out for me he’s is either outside in the backroom and I shouldn’t have to ask a customer to hunt them down.. Please you need to something quickly because I don’t think that I can endure anymore
The Dollar General here in DeSoto Ks. was opened about two years ago.Thanks to the cities code requirements the store has landscaped a good portion of space close to the building and on outer edges. Quite a beautiful site. This year we have had good rains and the plants and trees are growing well. I can only estimate the added cost of the city requirement was in the tens of thousands of dollars.
Now in the fully mulched beds there are thistles two feet tall ready to bloom and spread there seed to all the boundaries. Weeds have completely taken over. I in all my 56 years
have never seen such a waste of money. The place changed from garden to dump in one spring.I assume that it must be pure greed on the owners part.A gallon of weed killer at fifteen bucks and a hour and a half labor twice a month must have not been budgeted.
I worked retail for over 50 years and very seldom complain but I have had it with my neighborhood store. It is located at 621 North 28th St, Van Buren, Ar 72956. The shelves are never stocked. Sometimes I am in there three times a week hunting dog food. The shelves are always empty. There are always big cage carts and Z carts setting every where. You can’t get down half the isles and forget using a buggy. I have ask several times if they will go to the stock room and get me a case of dog food and every time they roll their eyes and take deep breaths like I have ask them to jump off the building. I am always told they are sorry but they can’t get to it. Today I ask and I got the same rude gesters like I am bothering them but one lady final went back got in corner where she thought I could not see her and just stood there. She then came out and told me same story. The only problem is I could see the boxes of dog food and all she had to move was a big plastic covered pkg of dry dog food. You probable won’t miss my $200 a month I spend in there but I won’t be back. Fred’s is just as convenient but they did not carry my dog food. I was told today they would start ordering it for me. This store needs a overhaul and some new help that wants to work. I might add also when I was in there both women were behind the register desk and there was one other shopper besides me.
TO WHO IT MAY CONCERN:
YOUR MANAGER IN THE MONTPELIER LOUISIANA STORE IS A JOKE. HE IS RUDE AND IS CONSTANTLY ON HIS CELL PHONE AND IS NEVER THERE TO HELP CUSTOMERS. ALL HE DOES IS SET IN THE OFFICE OR TALK ON HIS CELL PHONE. HE IS VERY RACIST HE HAS FIRED HIS WHITE EMPLOYEES. I AM PRETTY SURE HE IS COVERING SOMETHING UP. ITS ODD THAT HE FIRED ALL THE KEY-HOLDERS WITHIN A MONTH. MYSELF ALONE SPEND AVER $1000 A MONTH IN THIS STORE BUT AS OF NOW I WILL NO LONGER RETURN TO THIS STORE ALONG WITH NONE OF MY FRIENDS OR FAMILY. AND YOU WILL LOOSE BUSINESS BECAUSE OF THIS WORTHLESS MANAGER. HE IS RUINING YOUR STORE. IT IS UNORGANIZED AND ALWAYS FILTHY. SOMETHING NEEDS TO BE DONE ABOUT THIS MANAGER. YOU ALSO SHOULD LOOK INTO THE WRONGFUL TERMINATION OF SOME OF HIS EMPLOYEES. IF THINGS ARE NOT MADE RIGHT WITH THOSE EMPLOYEES I KNOW FOR A face they will contact further action. so the ball is in your court now. this store will and is being ran in to the dirt and something needs to be done.
I have reported this store already but i see nothing happening to the one that needs attending to. im refering to the dollar store in montpelier louisiana the store number is 12595 the manager is a *sshole . i went there today and same thing so i will be taking my business some where else and my family too and i saw where he got rid of the best worker there he was John i dont know his last name but he always helped me there so since hes gone no help at all ..goodluck with your manager and he really needs to be gone from there ..,hes runing your business there i had lots of people complaing about him
our s. military hwy. store here in Chesapeake, Va. is just fine but where did all the GARLAND JACKS SECRET SIX BARBEQUQ SAUCE go. I would love to see it sold again. It had wonderful flavor and was priced very reasonable. The best barbeque sauce around hands down!!!!!
I’m a shopper at your Momence il store. Very happy with the employees. However our manager left and now we have a new general manager and Assistant manager. I don’t understand why the women who was running the store until the new manager arrived couldn’t be promoted to Assistant manager. She is friendly lives in town and everyone likes here. I guess what. See will now go back to being cashier. After she was like night manager. I also don’t think your new District Manager is nice. The old one Tina would always talk to me when i seen here. The new one acted like she was to good.
This is a complaint about your store in Llano, Tx. Sorriest store I have ever been
in! Shelves are never stocked! You should be ashamed – if you cannot run it
properly, close it for pete’s sake!
DG’s corporate model needs a complete overhaul.
Cashiers cannot::
1) utilize the register for a price check
2) cannot void a transaction
These simple actions relate to long lines, unsatisfied customers, and cashier frustration
Cashiers are “required” to:
1) scan, bag, take money
2) stock (away from register)
3) sweep/mop/clean (away from register)
Cashiers should be just that ‘cashiers’, AT the check out line. As well given appropriate authority to price check items ON the register and not the handheld, void a transaction, refund and/or exchange items.
Truck deliveries on late Fridays require personnel to be throwing freight, stocking during open hours on the weekends. Seriously? Throw freight and stock Friday night at closing so the store is stocked and ready for Saturday morning.
Pay scales should be changed. Frankly, cashiers should be making more than Assistant Mgrs. Keyholders, simply because they are THE FACE of DG. They are the greeters at the front line.
This is simple common sense.
I agree with you 100% on everything you’ve said. DG has their priorities completely mixed up. I work for DG and right now I’m not a very happy employee due to the lack of hrs and pay they provide for a Cashier. Everything I said in my comment on DG is true because I personally live it right now. The only thing keeping me there right now is my kids and the fact that I have a job….Jobs are very hard to come by when your a single mother.
I also agree. I work there now and the lack of hours and money is killing me. My manager is only giving us 16 hours and is expecting us to be happy. I make 100 dollars a week of I’m lucky. She also leaves me carts mounded with merchandise that is all located all over the store to do as well as run the register. We are the ones who get the ear full that we are slow and not at the register. They need to quit being cheap and get more than 2 people working at a time. This is ridiculous. I am a cashier but I will be applying other places hoping for a new job soon. The way these stores are ran is absolutely awful. The manager NEVER closes and is absolutely NEVER there in the afternoon at all. She gets the schedule she wants but when someone is truly sick or for some reason calls in or asks off she is rude and acts like she is too good to help out. It’s bad. Cooperate doesn’t care because they still get money. They depend on the stores located in small areas that the Dollar General is the only option for elderly or parents who don’t want/can’t drive to a larger store.
I was in the dolllar general in bonner springs, ks around that time they were having a sale there was a coupon online and a coupon they sent to your phone and the manager there was using both of them and they were both 50% off so she got like $300.00 worth of items for like $10.00. I heard another lady tried it and was denied but I have heard of several people using them the first day. The point I’m getting to is that she new it was wrong but still did it because she wanted a good deal I will never shop there again its a very dishonest store and very trashy!
Hi,
I am a regular customer at the Dollar General store in Mount Vernon, AL. I would like to make a complaint regarding that store manager. The store manager for that store is Elisha Sanks. I have reason to believe that she is some sort of drug addict and alcoholic. I have witnessed her buying and receiving marijuana from other customers in the store parking lot. I am really concerned about the safety of the customers at that store, as well as the employees. The store manager Elisha Sanks appears to be way too irresponsible in that store, especially to hold the title as manager. Not only does the store manager Elisha Sanks currently consume illicit drugs while working at Dollar General or appears to do so, she is also always extremely late when she is suppose to be opening the store. Every time I have come to that store, I see this woman throwing up in the parking lot from what appears to be a hangover. Also, I am under the impression that Elisha is lesbian, which I have no problem with her sexuality, however, my problem lies with the constant winking and flirtation when I walk into the store. Her behavior makes it extremely difficult and uncomfortable to shop at ease. I’m sure your corporation has some sort of system in place to where these alligations can be proven, such as cameras and clock-in times. I advise your corporation to really investigate this woman because her behavior is a complete disgrace and turn-off to customers. Seeing this woman hungover and on drugs trying to run a store is not a good look for your corporation. I believe the district manager for the Mount Vernon, AL area to be a woman name Sarah. I apologize that I do not know her last name, but I believe that Sarah has the same suspicions as myself regarding Elisha Sanks. Sarah has actually seen Elisha fraternizing with customers and buying marijuana from them. I believe it will do some good to contact the district manager Sarah to follow-up with her in regards to Elisha Sanks. As a concerned customer, I am highly upset to have to deal with a drug addict every time I enter the store. I am sure that your corporation has some sort of protocol against this type of behavior and I trust that this situation will be eradicated very soon due to the danger that customers and employees are placed in when visiting the Mount Vernon store in Mount Vernon, AL. Please look into this situation with the district manager Sarah. Thank you.
In Charles City Iowa my sisters boyfriend works at the dollar general and he was outside didn’t even look like he was working that day and my husband saw one of his friends walking past and yelled to his friend and my sisters bf thought that he was yelling at him (this happened only once mind you) and i get a message from my sister saying that we are kicked out due to harassment when we weren’t even talking to him!! The workers name is Brandon…He is only starting trouble and i want something done ASAP this is bulls***!!! The shelves are a total mess and when i go up there he doesn’t say one word to me not even “Did you find everything ok?” He never even called the cops but yet supposedly has authority to kick us out.
I am a current employee of Dollar General, my position is Sales Lead FT (full time). First off I am lucky if I see 19 hours a week, the managers excuse is always, “I don’t have enough hours in the budget”. How is that when the PT (part time) employees get more hours then I do? The manager of the store 99% of the time don’t even do her job, the store is a mess, shelves are empty almost always, almost every employee is lazy, employees trash talk other employees to the customers (at times in front of the SM and she says and does nothing about it), most of the cashiers are rude to the customers. It has also been brought to my attention that the SM will go into the computer and change how many hours you work for the week so she is under budget hours. So if I work 25 hours I am only getting paid for 19 because she is going into the system and taking my hours, isn’t that illegal? I have taken pictures of the condition of the store, the SM has been reprimanded several times for these things not being done, and still nothing is getting done. Now she is being forced to step down or lose her job.
your scottdale pa location has had their milk cooler down for weeks. a lot of elderly people rely on that location to have the product. unfortunately that is not the case. hope you can resolve the problem soon. Thanks for your time .
I go to the dollar general store in Shelbyville Il, everytime I am there the empoyees are right outside the door smoking, I thout that it was against the law to be that close to the doors. well anyways my daughter and I done our shopping went to check out, couldn’t find any employees for 10 min were looking for someone. I finaly look outside there she was smoking. she said I am so sorry I didn’t no anyone was in the store, I said it is your job to no that. and said I could of rip that store off. And Yes she was the store manager. I am sick of having to wait on them to get done with there cigs while I wait.
Store number 12248 in Odessa, Texas, is a joke. It is a very busy store, being the only one in our area of the county. Yet the shelves are bare, and the carts of merchandise from the weekly truck sit in the isles and in the back for days. I have to drive to another Dollar General to shop, which is very inconvenient. It was not always like this.
Police officer/security complaints. I am new to this area. I visited the general dollar store located at 1551 Government St. in Mobile Alabama 36604. When arriving at check out the police officer/security came around from the opposite side of counter and stood behind me. When transaction was complete and upon my leaving he returned to where he was stand before. I had my money and anything else the cashier asked for. ID because I bought an item requiring it and a number of other things. I did not give him any reason to target me. I understand there are people who steal but to be singled out for no reason. I also understand that this store will always have a problem with thief because no honest person would ever shop there. Immediate target from the officer on duty 05/29/2013 at 20:12:50. I will never shop there again. You will always have problems with this store because change is not welcomed. Any honest person in their right mind would NEVER return to this store. The sad part is its not the fault of the cashier/manager but the ignorance of their security. I don’t have a drug problem and general dollar does not have anything I would risk going to jail to steal. I will go out my way to avoid the infantile behavior of their security. Family Dollar will get my business from this point on, let the thieves have general dollar. Good luck with your attempt to stop the stealing from your store. The actions of your so called security will never allow a honest person to shop there even with your camera monitoring and anti-thief announcements. Ignorance breeds ignorance.
I went into the D G in Scott’s Hill Tenn the other day I was shocked to the condition of the store was in it was not the standards of the other stores I have been in it shocked be of the condition I just thought this needed to be brought to y’all’s attention thank you
5/28/15 I went to the dollar general in tyler tx on broadway, while I was shopping 3 employees were talking loudly about a supervisor from another who sucked, then down the aile one yells do you have to be bitting my butt, very unprofessional, no respect for your company or themselves. I don’t think I will be back to that store
hi i have a problem with the dollar store in montpelier louisiana the store number is 12595,
they have a manager there that is hateful and rude and doesnt help the other workers …his name is Kiron…they had a line all the way to the back of the store and he sits in the office on his phone never helping the others this sucks……i go in there alot and i never see him doing anything at all besides the cell phone to his ears ..its a shame the others have to do all the work there and he sits there and then i heard him XXXXXXing at the workers there ..he needs to be gone from there cause if he isnt im not going there anymore and i will tell all my family members not to go there either… please do something about this man hes ruining your business but you do have 2 nicw workers there i think their name is Johnathan and amy im not real sure of their names but they are so nice and helpful there ..thank you
today, 5/27/15, at 11, AM, I entered the Dollar General store in Toledo, to buy a pack of cigarettes, for a friend. The ladies behiind the counter told me that she was not logged in on the register, that only the lady who was going through a box in front of the counter was able to ring me up, and then told the lady that she had a customer. The Lady in front of counter never even looked up, let alone acknowledged, my presence, or said I’ll be with you in a moment.
Then another lady stepped behind the counter, and again told the cashier, that she had a customer. Once again, she never looked up, or spoke.
The a male employee steeped from around the corner, and told her the same thing, and again, she never looked up or spoke.
I then said I would just go to Casey’s, just down the street, and left, to purchase the pack of cigarettes. I would have been fine, had the cashier, have looked up, and said “I will be with you in a minute, or something to that effect, but she never said anything, or looked up. It was quiet in there, and was told 3 times, that she had a customer, so I am positive that she heard all three statements, and just didn’t feel that she had the time to respond.
I went to the dollar general today in Griffin Ga Store #01325 it was by far the most dirty unorganized store I have ever been to. I even think I saw rat feces on the floor. I will never go to that location again!
They stole my 40 hours of vacation…. I deserve it and will fight till I get it. One way or another I’ll get my $400!!
I live in Sonora, Texas . We have on Dollar General Store #06974. We have a wonderful Manager in our Store. The problem is the Director who is in charge of our Store and the Corporate Office in TN Management. They tread employee’s like second Citizens. When our new Store Manager was hired, the store was a disaster . She has worked many hours, but the budget is being cut and she can not hire the man power she needs. Corporate does not care, the Director Michael does not care and the new person from San Antonia, Texas Adrian does not care either. I am afraid Michael is going to terminate our wonderful hard working Manager. What is wrong with Dollar General Management and Corporate Office. All Corporate has to do is read all the comments and complains on the web-site like I have. If our Manager is going to be terminated, I, and several other costumers will no longer shop at Dollar General. We have Family Dollar in Sonora, TX and they care about there employees and costumers. I am sure I will not hear from Management. Maybe the Texas or US Labor Department should investigate Dollar General Stores for over working the Managers and Employees!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I went into our DG in Ardmore Tn yesterday and was over charged for a clearance item,the cashier checked my mother out behind me and realized the same item I had bought rang up at full price.She corrected it and told my mom to come get me out of the parking lot so she could refund the difference back to me.I go in and the manager was taking over the register and told her to go sweep the parking lot.I stood there with my item and receipt in my hand and there was a huge line,I had already stood in that line and it wasn’t my fault I was over charged so I stood at the front of the line and waited he seen me and ignored me,I let him check out SEVERAL ppl and then explained the situation,he said oh it rang up right,I said no it didn’t and explained AGAIN.he WAS SO RUDE AND REFUSED TO DO ANYTHING FOR ME.He embarrassed me in front of all those ppl in line and was just plain hateful to me.I WILL be calling corporate office and reporting him,I’ve been told since this happened that he’s not a friendly person.He needs to learn some manners if he is going to work with the public,the girl that was manager before that worked there was VERY loud and wore VERY little clothing to work! Most of her shirts showed more than any customer needed to see…I don’t know what happened to her,but she’s been gone for a while.We have a Dollar General Market right down the road from this store and they are very professional.I will never go back into this store again after the way I was treated.I don’t care if it was just $3 it is MY $3 not his!! He gave me the attitude like I was nothing,like he was looking down on me,nobody should ever be made to feel that way when you are spending your hard earned money in their store.we are what is keeping them in business!! without us NONE of them would have a job or at store..I pray they look into the way he treats his customers..
the manager’s name is Joel.
My wife was checking out and the product she wanted wouldn’t scan correctly so one of the employees slowwwwwwwly went and got another product of the same price and gave it to the cashier . When she got home she found out that she had been charged the incorrect price and also the correct one. Wasn’t much money but it’s the principle. You might want to look at your hiring process also.
I WENT TO STORE #01651 AT 125 W. BELT AVE. BUSHNELL, FL 33513. CAME INTO CONTACT WITH A SHIRLEY AT AROUND 8:30 P.M. ON 5/23/15 SHE WAS EXTREMELY RUDE. COMMITTING COUPON FRAUD. FOR EXAMPLE I GAVE HER A 1.00 OFF COUPON FOR AN ITEM THAT WAS .62 CENTS AND SHE ONLY GAVE ME .62 CENTS OFF, YOUR POLICY STATES IT CAN GO TOWARD THE REST OF MY BALANCE AND SHE ARGUED WITH ME ABOUT IT AND SAID DO YOU WANT THE COUPON BACK BECAUSE I AM NOT DEALING WITH THIS. I STATED LOOK IT IS COUPON FRAUD YOU ARE GETTING PAID FACE VALUE PLUS HANDLING ON THIS COUPON AND YOU ARE TO PUT IT IN FOR THE AMOUNT IT STATES SHE REFUSED. THEN WHEN I GOT HOME I REVIEWED MY RECEIPT AND REALIZED SHE DIDN’T TAKE OFF MY $5.00 OFF OF 25.00 AND TWO OTHER COUPONS THAT WERE 1.50 OFF OF TWO. I WENT BACK INTO THE STORE SHE PULLED HER COUPONS THAT SHE HAD IN HER DRAWER AND SAID OH WELL I AM NOT DEALING WITH THIS AND PUT THEM BACK IN HER DRAWER. I SAID YOU OWE ME THE MONEY I OVERPAID AND SHE SAID COME BACK MONDAY AND TALK TO MANAGER. I SHOULDNT HAVE TO DEAL WITH THIS RUDE TREATMENT OR WAIT TO GET MY MONEY BACK. I AM OWED $8.38 AND GAS TO HAVE TO COME BACK UP THERE JUST TO HAVE HER ARGUE AND REFUSE ME MY MONEY. SOMETHING NEEDS TO BE DONE ABOUT THIS ASAP AND I WANT MY MONEY BACK ASAP.
Dollar general In taveres Florida. I am over this store. There is constantly boxes and crates spread throughout the aisle. Stuff that I am looking for is either out of stock or I have to move a box or ask for assistance to get to the item once I find it hidden. There was one employee who had a name tag on (Doreen I think was her name). Another employee(no name tag) said the item I was looking for was probably in the back and not restocked. Told me me to come back in a few days. I don’t have time to come back because I work full time and I certainly don’t run my business they way this store is being run. Or not run as it appears. I went to check out and the register was down…really?? It like an Easter egg hunt to find anything in there. No signs depicting sales and is like a maze with obstacles in the way. I always shop at DG and this is seriously one of the worst stores I have ever been in.
I THINK YOUR NEW STORE IN MD21221 EASTERN BLVD SHUTS. NO ONE IS EVER @ CASHIERS. YOU HAVE TOO LOOK THROW THE STORE TO GET HELP.
Have been trying to get a tax-exempt cert. for over a year but no help
Your store in Toledo Ohio on Secor Rd near Alexis “redeemed” my $5 off $25 mobile coupon on 5/18/15. When I got home (within 2 minutes of the store) I checked my receipt & the $5 was not taken off my total. When I called to question it, I was told that I had to bring all of my items back to the store be re-rung & have the coupon redeemed. I have a toddler & to pack him up along w/all of my items is ridiculous! Why they couldn’t just issue a $5 refund or even store credit is beyond me. We are loyal & faithful customers of this store until today, from now on, we will be doing business elsewhere.
Hello, This is about shopping carts, the Dollar General on Lafayette in Terre Haute Indiana, needs some badly. There is not one in the store, as people that do not have cars, walk off with them all the time, and they are all gone. This is hard on the elderly. I was in there the other day, and a elderly man, was having a real hard time, with the basket he was carrying. If you can, please help them to get carts. Linda
I live in Battle Creek, MI and the Dollar General on West Michigan Avenue is the worst I have ever been in. It is muggy, crowded, and there are boxes of merchandise all over the place. The employees look like homeless people with green and brown teeth and the so-called manger looks like a prostitute. I do not know who these new people are but they need to get some of the other employees back; at least some of them brushed their teeth and bathed occasionally.
This is a complaint regarding “Customer Service @ Wis Rapids, WI Dollar General location.
This store needs ” New-Management”. The store manager has a serious “Attitude” disorder. She is not friendly, constantly complains & rips into the employees in front of customers..Who wants to see or hear that? If she properly trained the employees & was passionate about “Her” position her employees would be able to perform better. I was in the store on Tues. 5/12/15..there was a new employee trying to do her job & this manager ripped items from (new empl’s) register & yelled at her. The mgr is chking out customers at the other register while the new empl was tidying up the mess on the counters etc., & the mgr started in on her again..come to find out this was the 1st day on the job & to be treated as such @ any time is inexcusable. You as a corporate office needs to have your stores in better standards, the stores are a mess & you can’t hardly walk through, the re-stocking should b/done when the store is closed..it’s a mess. My concern is also as to how the employees are being treated & pd. Min. wage doesn’t work @ any location..but no one deserves to b/humiliated for any reason..Get her (mgr) out of there..unless your company doesn’t care about “People”, the people that keep your store in business!!!! I could do a much better job making that store a success..because I understand “People”…If I ever encounter this situation again I will report this as abuse…..I’m sure that you want to correct these issues!!!!!Thank you. I’ve been a constant customer several days a week since the store opened & have also had a very disrespectful response several times..but I understand sometimes things happen. However, one needs to have better control of their anger issues!!!
I have a complaint about the dollar general in my neighborhood I live in grand prairie tx. The dollar general I go to sometimes on a daily basis is horrible its never stocked it’s really messy and unorganized and there is always only 1,cashier and there’s always a long line!!! It gets frustrating when I go to other dollar general there nothing like this one!!! Please help
I’ve been applying for a job with Dollar General for 3 weeks. I’ve even had other people help. Please send me information on where to go.
After being told rudely at ten minutes to close we had to hurry. Scared her son so bad he freaked out and won’t go back. Emailed dollar general twice regarding how rude we treated while the store was still opened. At least you can watch this video and enjoy a dollar general getting chewed out as well. It is starting to become apparent to me the corporate office doesen’t even care as I have heard nothing back after 4 days…
Daniel.
Enjoy!!
I am writing as a last resort to try to resolve the issues in the Dawson Springs Peach Plaza Dollar General. As a formal employee for Dollar General I was trained to have pride in my store and we did. We had a great team of employees and management to make sure our store was appealing to all senses. Dawson Springs Dollar General is a mess. I was so shocked when I walked in to see merchandise all over the counters all over the floors and in buggies. There were roll tainers full of merchandise that was in dire need of being stocked. These containers were blocking the aisles I have had to move them in order to just walk down the aisle. Nothing was faced or stocked properly. The employees were rude. I understand that budgeting is something all companies are having to deal with this is no excuse for second rate employee work ethics This occurs on a weekly basis.. Every time I have spoken to an employee their excuse is they have no one to work and no manager. This should NEVER be said out loud this is a major safety issue. These employees are in major need of quality training. I sure hope that something can be done to help this store out Dawson Springs is a small town and this Dollar General is known as the towns Walmart. I really want to see this store be productive. Any action regarding this manner would be greatly appreciated.
THE Dollar store in Dawson Springs ky is terrible. There is merchandise laying all over the floors, there are roll containers blocking items on the shelf’s where you can not get to the items on the shelf and the roll containers also block isles
I live in Meadville, Pa and have been to the DG’s here, Conneaut Lake, Cambridge Springs, Cochranton and Saegertown. Most of the employees are not friendly. No smiles or thank yous. A woman named Misty that works in the Cochranton store was very rude when 1 of my items rang up a penny. She said that I can’t sell that to you , being very nasty the entire time. Of course I wasn’t going to purchase anything from her at that point. The store at The Downtown Mall here has a manager named Joy, who I thought was a nice person until last week. I walked into the store and she asked me what I was doing here again. Her employee Ally was very nasty to me and my daughter earlier in the week because we thought something was on sale and it wasn’t. Instead of Ally letting the nice cashier tells us that it wasn’t, she started screaming at us. Same time there was a big line formed and Ally about had a fit because she was going to have to wait on them. What kind of people do you hire and who is doing the training? If this keeps up, you WILL lose alot of business. If it wasn’t for all of us customers, there wouldn’t be any DG’s.
The DG in Harrisonburg VA on Wolfe Street has the worst female employees. They have a thing about addressing all men as Honey or Sweetie. They don’t wear nametags. They talk more than they work. They leave carts with all kinds of store items that should be on shelves and not taking up floor space, they even stand around talking about other customers or one girl talks about beating people up. Girl called my husband honey and he thought she was talking to me . We had brought some takeout from his restaurant and I said I’ll hold that honey and then the female employee must have gotten the hint. I have worked at restaurants and I never seen such behavior .
First of all, most employees I have met call EVERYONE honey and sweetie, including myself. Maybe they WERE talking to you. MOST people in retail do this, as is evident by my coworkers at BOTH of my jobs. Just because you are offended by it doesn’t mean it shouldn’t be done. Not only do we do this at work, but we do this all the time. It is just how some of us talk. No need to be offended by it.
Second, most of the merchandise in the carts are called “go backs”. It is merchandise that customers changed their minds about and needs to “go back” on the shelf. This is generally done after the store closes due to the fact that we have to multi task between running the registers and stocking shelves, pulling merchandise forward, cleaning, and doing paperwork.
While I do not work at this particular Dolllar General you are speaking about, as an employee of one, I know how difficult it is to get everything done, especially when having to deal with customers who can not only be mean and hateful, but ungrateful and flat out rude. It is the customers who are understanding, nice and polite that make the job worthwhile. I am very fond of my regular customers who see how hard I work and treat me with respect. We have to deal with verbal abuse on a daily basis from some people, and since it is retail, we have to take it and not reply. All of this while being paid minimum wage. I invite you to work my jobs for a week. To have my college degree and education background but still have to work for minimum wage and deal with hateful and disrespectful people day in and day out. While most people do not work the long hours I do (14 hours a day on my feet the whole time), you’ll grow to quickly appreciate it when the cashiers are polite and kind. You’ll understand that men aren’t singled out when being called “honey” or “sweetie”. You will understand just how hard we work, and you’ll grow to appreciate the fact that we still have a smile on our faces for your benefit.
The dollar store in hot springs nc has the worst store manger I’ve ever seen. He is never at the store when really needed. I have been in the store when both cashiers were running registers and when asked where the manager is? He’s not there. He leaves associates and other mangers alone at the store for hours at a time and has a huge line every time I go in the store. He’s never helpful to his workers. He is always on the computer doing whatever he does. He made one of his employees work from 6 am till 3 and leave then come back to work that same day and close. He will not work with employee’s work availability and complaines all the time about how much he works. He will leave associates and others alone in the store at the busiest times and with 3 vendors waiting to be checked in with a line. I know for a fact that the dollar general managers are supposed to work at least 50 hrs. Not this one. I bet he works less than 40 hrs weekly. He is rude and selfish. He doesn’t know how to run his store. I will not be shopping at that store ever again until this problem is taken care of!
The Petersburg WV store is one of the poorest stores for checkout I have ever seen. It is not unusual to find one register open with 8 to 10 people in line. At the same time there might be 3 or 4 store employees stocking shelves or talking together. I’m not sure who is manager of this store but he or she seems to be falling down on the job. I try to not go to Dollar General because of this.
Dollar General in hot springs nc are not allowed to talk to customers anymore as ordered by the manager eric boylan. Really!! How dare you. What is this manager thinking. Mister manager you need to remember who contributes to your pay every time we buy a product in your store. If you are not friendly with your customers then no one will buy there. This is a small town remember that.
I am complaining on Dollar General Store 7449 in Hot Springs, North Carolina. Eric Boylan is the manager. He is the rudiest and laziest person I have ever dealt with. He acts like it kills him to help you. I have heard him complain about the hours he has to work. Really!! I know for a fact he does not work his required hours. If Dollar General is not careful they will not have anything left to sale. I came through town one morning around six a.m. a couple of weeks ago and no one was at the store but there sure was stuff left out on the sidewalk like potting soil, lawn chairs, trash cans, shovels, toilet paper, a table full of shoes etc.
I just left the Dollar General @ 600 Corman Drive in Nicholasville,KY, the man working there was very rude and threatening…every customer coming in he told them how many minutes they had left! I was sitting out in my car waiting for my family, and he clearly was yelling and badgering the other person working there! He told my family they had to hurry and leave.My son told him he was rude and he went OFF! He was out of control! I will NEVER go back in that store.
The Dollar General Store #6468 in Crandall Texas is a nightmare. I have notified DG of this issue in the past via online survey and saw some improvement but it didn’t last long before the store was back in bad condition. In addition to the staff being less than friendly and welcoming, it is IMPOSSIBLE to shop there due to freight blocking nearly every isle… not only one or two dollies, but sometimes many. I have photos I would love to post here! If you think you can just skip to the next isle and be able to maneuver down, its the same way. The end of the isles (at the back of the store) have large shipments stacked. Don’t worry about kids running around this store… they couldn’t if they wanted to. The freight blocks the shelves so you cannot look for what you need nor see things that they have available. Even sale and seasonal shelves are blocked. I don’t know how this wouldn’t be affecting their sales! Last Christmas a dolly full of Christmas tree boxes almost fell on me when I was trying to get down an isle. You literally have to turn sideways and scoot down each isle (and i’m a small person). The staff are not busy stocking the piles of freight.. they are talking to vendors or in back room. They only come to the front to check you out after you are standing there a while. About 1-2 years ago the store re-organized its isles and counter location. Since then it has been a disaster area in there. We don’t remember this freight issue before the re-design of the store layout. We (my co-workers and I) HATE shopping there! This issue has been going on so long un-corrected that it makes me wonder if a Regional or higher-up supervision even exists for these stores. Its an embarrassment to the little town… please fix it! Email me if you would like to see photos! The freight I took pictures of on Tuesday is still there, untouched, and its Friday.
Why do you have an employee at the clack location in abilene working who just was arrested with credit card abuse? I will advise people I know to not shop there
The Dollar Store in Eastabutchie, MS is the worst dollar store I have ever been into. We live next to it so we go there a lot, but a lot of the times we need something they are “out” most of the time meaning that they just don’t wanna go find it. There are about three employees there that actually work and there has been several times I have gone in fifteen minutes before they are suppose to close and they had already locked the doors and refused to let anyone in. I also went in the store one time and walked up to counter only to have the man working behind it walk off on the phone and walk outside to smoke a cigarette while I was standing there waiting to be checked out and another employee walked up to check me and a few other very upset customers out about 3 minutes later. I also have pictures of just recently when I entered the store and there things blocking isles and shelves to the point that you could not go down some of them and the toy isle is such a mess that I wouldn’t allow children down it for fear of them being hurt or blamed for the mess, this dollar store is literally the most ridiculous place I have ever been to.
I went to a Dollar General in my neighborhood here in Kennedy Township, Pa Plaza. The town it self is known for racism. As I was shopping and looking for what I needed this lady in the who works there was following me from Aisle to Aisle watching me as if I was trying to steal something. First of all this is a Dollar General and what would I want to steal from there.I had enough money to buy anything in the store if I wanted too. So I bought what I needed and as I was coming out of the store here comes the police pulling up in front of the store and the lady at the cash register who knows me had a conversation with him. Not only is there sometimes profiling with law enforcement but people do it also. My comment to who ever reads this from Dollar General that not all Blacks steal or rob, some of us are hard working law abiding citizens. Tell your workers to stop profiling people and do there job. The store was all unorganized, box’s and stuff everywhere. Shelves were messy and stocked.
Not Stocked!
I just came from dollar general on BeeRidge Rd.in Sarasota Fl. You have a person working there who stands outside all day and night smoking. She does nothing ever but stand out side and smoke. This happens all the time I’m in there. She is also fresh and nasty to customers. Her name is Kelly. She told me I was a thief for eating cookies 3 before I paid for them. I said I paid for them she said thats stealing. That store has been a mess most of the time and shes always outside.All the other employees do all the work. I would appreciate a respond to this e mail.
i would love to know if its the policy of these stores to work their employees off the clock and change their schedules without the permission of that employee if not then something needs to be done. also txting the employee on their day off saying they need to come in and work or they will/ can be fired. that’s complete bullXXXXX and just sorry the store in marble nc is just sad they don’t know how to even run the store and very under staffed but manager says they are full and then has to cut employees hrs
So, I live in a small town and there is a woman who works there that every time I go in is complaining about the other workers, thing is, when I watch her, she isn’t ever doing anything. She talks to her husband or mom on the store phone and ignores the customers and other workers. She also will spend HOURS talking to a customer, yet she complains that she has to do everything. I asked another girl that worked there what she was like, she looked annoyed but refused to give a comment. Maybe for fear of losing her job? The woman’s name is Mindy, and I always avoid going in when she is working, she has often angered me so much I almost said I’d just drive the hour to another store, but everyone else there is really nice and helpful. Mindy will act helpful if she likes you, but if you say something wrong, she will put you on her list of people to make miserable. She doesn’t ever do anything and I am tired of all her laziness and complaining. This is in Ellington Missouri.
If you need card boxes for moving, you can always go to Walmart or Aldi’s. Just a tip so you don’t get aggravated like I did.
Just want to say that I applied for a position as a Store Manager Canadate and I passed the assesentment test.Went to my interview and waited almost two weeks before I heard anything, I had to make the call to the Store Manager/ DM. Store Manager was training for DM. I have been in retail for twenty years and I have been an Assistant at all jobs. I have been with my current employer since 2005 and I am an Assistant Manager. I am ready ro grow, was excited about the training program and was ready to turn in my two weeks notice when I received a call and said they have an Assistant Manager position opened. Same pay as I make now. I didnt apply for that position and no I didnt take it.I have no idea why the position i applied for didnt go through. never got an answer. I was looking forward to work for your company but not now since i got turned to another position that I already do.
The Dollar General Store in Pound, VA is the most unorganized and nasty store I have ever been in. I have visited this store all of my life in our little town but several years ago it started going down hill. I love to shop at the Dollar Store and have always, but this evening we went and it was unbelievable!!! The filthy floors ( that haven’t been mopped in years) the smell f the store, and such clutter that you could not even look at anything!!! They have the store well stocked but nowhere to put the things out! We could not even get down any aisle to shop for all the unorganized items! Please send them HELP!!!!!!
I don’t know about other dollar general but the one i just got hired a month ago is the most unprofessional management ever i got hired 1 month ago and i only made it to orientation when i went to my interview the manager brings me back to the office and it was disgusting it was duty there was paper and merchandise all over the place she asked me so many questions but the one that got me real angry was if i have any kids what kind of question is this so she also let me know that if she likes. me she would give me hours but if she dont i won’t get any hours and i guess she didn’t like me cause i only made it to orientation she also let me know that it was a drama free place which she was full of XXXXX because while giving me the interview she was bashing the supervisor with the cashier she left me know about the what i had to wear just letting me know what i can and can’t wear but the things she was wearing looks really unprofessional she was wearing a polo shirt and spandex she looks like the way she went to sleep is the way she comes to work hair not done it was seriously a disaster not that I’m better then any body but i can’t work in a place like that i wish they had hotline for employees
I have never seen a more horrible unorganized, nothing at all safe about this Dollar General store located at 1020 W US 60 Irvington Kentucky, I have called into that store several times complaining to the manager about my concerns, not to mention just about every time I go in there the shelves are never stocked they have XXXXX sitting in all the walk ways, they have the most rude, non caring employees I have ever seen and it’s been like this for 6 plus years and it’s just really frustrating to a customer when you walk in a store to that! I was in this same exact Dollar store yesterday and I was literally walking through the store cursing cause it’s just really aggravating to walk in a store and have to tolerate that and while I was in this Dollar store yesterday I asked for a regional number for the Dollar General store corporation and was told there wasn’t one!!! Until there are some serious changes made to this store I will not shop there anymore I will go else where!!!!
I am a regular customer at the dollar general store in Douglasville, Ga., where the manager who goes by the name of Sigra or Cegra, has no profrofessional sales ethic
whatsoever. I have heard numerous complaints about this manager as I experienced firsthand on 4-10-15. I came in on that day and the store was very crowded with customers waiting in a long line that reached half way into the back of the store, and there was only one person at the register. When I complained about the one cash register being open, they told me that the store manager was outside taking a smoking break. What made matters worse is that the one person who was working the register ran out of the store to tell the manager and she slowly took her time to assist. These store managers need more training in customer service on how to be more professional when on duty. They may need corporate to step in and spend more dollars in training people in this area of expertise, or, things may reach a point where the reputation of dollar general will be tried and convicted and as a result lose sales and ultimately go under.
The dollar store on North HWY 11 Walhalla South Carolina has the worst store manger I’ve ever seen. She is never at the store. She leaves associates and other mangers alone at the store for hours at a time and has a huge line every time I go in the store. She’s never helpful to her workers. She’s always on her ass in the back doing whatever she does. She will never open her register to help customers or her coworkers. She made one of her employes work from 6 am till 3 and leave then come back to work that same day and close for her. She will leave associated and others alone in the store at the busiest times and with 3 vendors waiting to be checked in with a line. She is rude and selfish. She doesn’t know how to run her store. I will not be shopping at that store ever again until this problem is taken care of!
My name is Michelle Hampton. I was recently employed by DG on Jan 29, 2015. My manager name was Travis Perry. He hired me for the position of Key Carrier/Asst Mng. He informed me at the time the position required a vehicle but was not worried about it because I lived within 5 minutes walking distance of the store and he would work with Anthony M (District Manager) on this. I started work and was promptly thrown on the cash register with no training at all of the system. I completed a total of 5 CDL’S and no more because they needed me to fill other employees times slots for various reasons. I was constantly thrown manager duties without explanations of what I was really doing. I did not know a U boat or roll tainer was, i was just taught basics of what I was supposed to do and when it wasn’t right, I got met with attitudes about my unknown knowledge. I showed up everyday on time and did my job to the best of my ability. After about a month I was informed I demoted to sales associate and 50 cents was taken from my pay because I didn’t have a vehicle. There were two other associates who are key carriers and they don’t have vehicles and were not demoted because they were personal friends of Travis Perry. Felicia Griffin traveled with Mr. Perry to often get to work (She is a key carrier). On March 29th Mr.Perry called and asked me did I quit because in his system DG had a purple line indicating that I was terminated and he couldn’t put me in system. I told him I was scheduled to work at 3:30 and would be there. I came to work and had full access to everything thing in the system so I knew he was lying. Felicia Griffin admitted that she told Me Perry that I quit and that was why he called me with the lie he told on DG and the system. He proceed to take me off the schedule on 4/1 without telling me and then put me on again without my or the other employees knowledge. When I called to see if I was on the schedule they said no. So he terminated me for no call no show. I was never able to get into the system for my paycheck stubs and now am in battle with my leasing management about my employment. I was unable to obtain an separation notice or anything. I worked at Store 13836 on MLK Dr in Atlanta GA. I intend to bring a lawsuit for unlawful termination from Dollar General. Mr. Travis Perry is the worst manager I have ever worked with in history. You do not need someone in your organization who is unhappy to have a job.
I LIVE CLOSE TO THE DG ON DIXIE HWY IN LOUISVILLE,KY. 5500 BLOCK I BELIEVE…. THE MANAGER AN ASSIT. MANAGER ARE RUDE !!! I CAN START SPENDING MY HARD EARNED MONEY SOMEWHERE ELSE IF I GET RUDENESS FOR ASKING QUESTOINS !!!! PLEASE DO SOMETHING WITH YOUR HELP, THEY DON’T WHER NAME TAGS OR I WOULD TELL YOU THEM… I SHOP THER ALL THE TIME BECAUSE IT’S ONLY 6 BLOCKS FROM MY HOUSE… I’M NOT GOING THER ANYMORE !!!!!!
I am writing because I was working at dollar general in okemah ok and it was the worst place I have ever worked until i was fired today. I tried finding a number to coporate days ago and had gotten a number to call in on a few people and how the store was ran by idiots.
First off I started April 9th which I worked from 2pm-11:40 something without a break. Then worked the the next day without a break and the wAnna b manager wanted to say something to me because her so called asst. manager didn’t tell mewhat needed to b pulled in the store in the front of the store was left outside and the ice was left unlocked because I didn’t know and that day was horrible just left every day I worked there because when someone wanted a smoke break about five times a night it took 3 to 4 employees to all go outside and stay 20-45 min at a time. That is ridiculous how they can leave one person in the store while everybody else has to take so many breaks for long periods of time without clocking out. The second night I worked there I didn’t get a break and yet again they both had to work together on everything,when it was time to smoke they were nowhere around and I worked with the manager Amanda and asst manager Mickey, (great managers) yeah right!! Numerous customers complained about them outside several different nights they came in.
On April 20th, I had a line of people, but guess what nobody was in the store to help because they had yet another smoke break that involved the manager, assistant, and 2 key managers. One lady was so furious on how they can not help when things are piling up that she went out the door saying stuff to the people as she walked by or she said she was going to anways. Then 20 min later they were still outside and a woman named Bridgette walked in and was saying stuff to them because I was the only one in the store and they were still outside smoking then right after she walked in one of the key managers told me to go ahead and take my break and another key manager came to buy drinks (which I was told we couldn’t do after a couple of days) but they can, ask me how I was, and I looked upset, well when u get left in a store to work while everybody else is on the clock outside using the buddy system it’s frustrating. So I told her I was good and I clocked out. And I walked right outside and that lady named Bridgette and I looked up to try and find the coporate number cuz I had had enough. My mom and two kids came in that day and I was so mad and I told her I was gonna call coperate on them because they were the worst people to work for. I loved the job itself but the people sucked. I called my husband everytime I had a chance and complained to I’m about them and then later of course I got wrote up for it on the day I got fired.
April 21st I came in and I got throw on stocking with another lady who complained about them to me as I complained about them to her, and I told her I was gonna call coperate and she told me her husband already called them for her. The whole night was nothing but cleaning stocking and totes. While we was stocking the coca cola man got there and he has to wait on them for like 20 min to sign off on stuff and he said he was calling coperate for how long he had to wait.
Later that night a customer came up to me in the isle as I was putting vitamins and medicine on the shelves and was talking and I got wrote up for that and I was told I wasn’t doing my job cuz I was talking to the customer as I worked.
Today April 22, I walked in, clocked in and had to goto the office and she wrote me up 3 times in the same day for coming in late today, for complaining to another employee and another for using my cell phone when she just wrote a note yesterday, but it’s funny in a way becuSe when I mainly picked up my phone when they walked out I was logging everytime they was outside smoking and I even put my stop watch on one night and seen how long they was outside and it was 28min 16 sec, long cigarettes. I can understand the phone one but I never knew it was against policy to talk to a customer I the isles or to complain WITH another employees who’s husband already called coperate.
Then I had the feed store owner come in and asked when dollar store was gonna start picking up there trash at night because it was always blowing in his part and he was tired of it.
I also got told by text message from the manager that I wouldn’t get paid for the 2 days I worked because payroll was done for that time so I guess they expect me to lose almost 16 hrs, well I don’t think so…..
GOOD LUCK !!!!TO ANYONE WHO GOES INTO OKEMAH DOLLAR STORE
hello im posting about the dollar general in artesia at the abo complex as a former employee this store is horrible all but 1 or 2 people are related to eachother nothing seemed to be done till my shift at night ar which time trash was always overflowing things were normally all over the counter in short this store was filthy almost everyday i came in to work then there is the other problem my first night on the job i came up 25 dollars short i thought ok maybe i just wasnt paying attention enough and was focusing on speed but then i started slowing down more and more and still kept coming out even more short even my manager for the night shift had no idea wat was happening my last day on the job before i quite i worked the register one hour got really sick and the night manager couldnt reach any of the other managers or employees for hours becuase they were all decorating for a wedding and all had the next day off to go to said wedding but back to tht one hour i worked before i got sick i was triple counting my money then when i got sick my manager took over found out the next day i came up 40 short this has also happened to other people tht worked nights its not just me and im no thief i work hard for my money and last but not least i was spose to be on my 2nd writeup but i was only given a verbal and never given a wr8te up to sign even a week after said write up should have been made then the second write up i was spose to have i never got i waited the whole day after for the main manager to write me up and she did no such thing becuase again almost everyone in the store are relafed to eachother and were planning for the wedding i did not want to quite but having to pull 25 to 40 dollars out of my pockett everynight so i didnt come up short made it really hard to make a paycheck oh and one more complaint tht second write up i was suppose to get was becuase iwas 2.88 short when i was hired i was told by two different managers tht under 3 dollars wasnt a write up i will be trying the corporate number on this page but if not i will hopefully get some attention with this comment or i will be tryig to reach you through labor board iv never had such a horrible thing happen to me at a job and also i did not contact my dm becuase others did so before me with no results only other ghing i have to add is their newest manager her name is lorretta has a very filthy mouth and work habit while in frnt of customers and myself she would talk about sexual preferences and other vulgar stuff tht should not be going on on top of tht she has sloppy work ethic u cnt trust her to count a drawer and when asked to throw trash she will leave it for somone else to throw acting like she was never told to do a thing
The dollar general on west gulf bank in Houston Texas closes earlier and earlier. It doesn’t get dark until almost 8:00 pm and 2 days ago I went in at 6:55 and was told I had 5 minutes to shop. Today I went in at 6:25 and was told I had 5 minutes to shop. I don’t even think they have a set schedule or a general manager. The employees are great but I get off work and I detest Walmart. I know it’s a “bad neighborhood” we live in but the employees do too.
I live in Portageville MO…..and I been here 9mos and when I first moved here..I applied at the Dollar general here….I did EVERYTHING they asked me on the app……they DENIED ME….okah so I waited 6mos and reapplied….AGAIN did EVERYTHING they asked me…even took my time on the assessment test to make sure I answered them correctly and to the best of my knowledge and I just got the email saying….”WE DECIDED TO GO WITH ANOTHER CANDIDATE…. THANKS FOR APPLYING”…the SAME thing they told me 6mos ago…like WOW I come here a shop almost everyday if not twice a week….and they NEED HELP BAD!!!!…they always only have one register open…looks like they only have maybe two cashier who I see work every single day…I hear them complain about how they really need help but the managers don’t want to hire anyone. I’ve heard customers complain about the long lines and how they need more cashiers and registers open. I was really looking to help them. I have 5yrs cashier and money handling experience….I just don’t understand……….
I frequent the Minco Oklahoma store and let me tell you straight up that place is a joke.The Store manager is usually hiding in the office or in the back room when not outside smoking with the cashier.The day cashier is a young woman that acts like she is above anyone else and looks down her nose at both customers and other coworkers including those that have been there longer and are in a higher position then she is.There is non stop drama in that store and it is nothing while waiting for your purchase to be rung up to have to listen to the two of them talk down and scheme between themselves how they are going to get others that work their fired.They even broadcast the same to any customer that looks remotely interested.Seriously? how is that professional in any sense of the word? Its a retail store not high school and the District Manager needs to get a grip and handle things before many other customers who feel the same as I do take out business elsewhere.There are other DG’s that are cleaner and much more professional in how they are run.Most do not have aisles blocked with product,discarded boxes and plastic wrap from the freight..Most don’t have nasty floors that in some areas sound like your walking on ticky tape and in most..you are greeted with a smile and courtesy..but not this one..its eyerolls and being made to feel like your doing those two a favor by coming in.Corporate needs to get a handle on this or close down that store as it is giving the DG family a very bad name.
Couple of months ago, I wrote and told you about how the Crane Hill, Al. store went from a great store, to a dump after changing managers. A lot has happened at the store now. Your people went in and cleaned house and hired all new employees, and I have to say —- it is a GREAT store now. Those girls have worked hard to restore a nice place to shop, and they have done an amazing job.. It’s like walking into a brand new store now. Thank you for giving us back the nice store we started out with !!!!!!!!!!!!!
Just got home from shopping at the Dollar General Store in Shopville, KY, Store # 12437 8480 E. Hwy 80, Somerset, KY. The 2nd isle I went down I was told by the assistant Manager, Denice that I would have to go around. She had a shopping cart with paper towells as well as packages of paper towels & single rolls paper towels in the floor. One isle had coolers & charcoal in the floor. Other isles had merchandise etc scattered over the floors. This is an ongoing problem. The customers should be their main priority not their own. I’ve been a manager & I don’t think I would have lasted until I retired if I had put the convenience of my patrons last. There was a post on Facebook last week telling people in the area they best not go to Dollar General at Shopville as the manager, Wanda was having a melt down, going postal on the customers. These issues need to be corrected. I’d appreciate some help with these issues. Please do not use my name as I read our complaints can be made anonymously. Thanks.
I JUST WANT TO RECOMEND A LOCATION THAT WOULD BE A PREMO SPOT TO BUILD A NEW DOLLAR GENERAL . HWY 137 WING ALABAMA (CLOSE TO THE ALABAMA / FLORIDA LINE. THERE ARE NO STORES IN THIS GENERAL AREA FOR A GOOD 10 OR 20 MILES. MIGHT EVEN KNOW SEVERAL PEOPLE THAT WOULD BE WILLING TO SELL LAND TO BUILD ON MAIN HWY 137 WING AL.
LINDA FLORES
The manager on airport road in Hot Springs AR is extremely rude..I over heard her speaking to a young man very rudely! I don’t know her name..but she is the manager of that store… I will be shopping some where else from now on..very yucky attitude.
I need to get in contact with someone that can help me. I can’t find any numbers.
I have some questions and feel like I have have discriminated.
EEOC
I have been to the dogwood Dr Milton Florida location multiple times and it seems one of the employees there either hates her job or is just plain rude at all times. Her name is Christine and always has an excuse for being unable to do something or even help find something, the first couple of times I gave her the benefit of her stating she was new and training to be a manager. Well as a manager you should know your store by now and your customer service should not be so horrible. If this is the type of people this company hired to be the face of their store and manage their day to day operation, I certainly will not return. I am well known in my area by many up and up individuals and I assure the word will be spread about this location and how poorly it’s ran and it’s customers are treated!!!
Boy oh Boy is Mr. Turner turning in his grave for running his beloved store he built all those years into the ground.. All the Executives should be fired for allowing this to happen.. Shame; Shame; Shame on you..
By the way when in the heck are any of your lazy “Customer Service” people ever going to respond back to my email I sent back in 3/19/15.
We live in woodland Alabama and there is not one Dollar General in our area it would be nice to have one close to us we moved from Waco Ga to woodland Alabama this month but we shop at Dollar General when we go to Bowden Ga.
I reside in Statesville, NC. I just returned from shopping at the Dollar General store at
3341 Taylorsville Hwy, (store #02393) Statesville, NC. Upon walking into the store I viewed a employee (?Name?) /Cashier.(tall man with dark hair) Checking out a customer.. He was on the phone and continued to speak while checking the customer out. I found that quite Rude. I proceeded to shop for my items. This “man” started walking around the store while still on the phone and pacing the aisles. Again, quite unprofessional ! When I was ready to check out he was no where to be found. I’m writing b/c I have been unable to locate the name of this stores manager. Perhaps you could relay my concern to him/her. Thank you. KB
I work at the new dollar general in lakeshore missississipp my boss wrote me up said I was being rude to customers I wasn’t being rude to anyone and she said my stocking was slow how could I stock when I never got a chance to leave the register I was the only one in the store besides the manager and she was outside doing mechanic work in the parking lot and in her office I like dollar general I want to transfer to the kiln or waveland ms store we have only been open two weeks so how old do I have to stay at this store before I can transfer
How long do I have to stay at one store before I can transfer
I was Transferd From Savannah Ga To Work At a Store In Washington Rd Atlanta Ga , I Never Received a Schedule Or Call Back
Store #01607 in Alabaster Alabama could use some management training. Apparently and quite loudly reprimanding an employee while several customers were shopping. Even if employee needed to be reprimanded, the manager should do this behind closed doors in a more professional manner. Yelling is not appropriate!! Qeez show some respect if you want respect.
Charging a one dollar cash back fee is absurd! You make enough off of your custmers anyway…can you say RIP OFF??!!
Your Tunnel Hill, Ga location needs some classes in customer service. Obviously you can’t go in and have someone with you and them make a separate purchase. I had 4 coupons and he had 4 and the store manager refused to let me make a purchase and him. W are not married and I feel like he’s a completely new customer! The manager argued for 5 mins with us before I said screw it and left!!
Employes are rude and lazy at the cassville store in cartersville ga … The store is so nasty I can’t even walk in there anymore,,, employees all need to be fired in this store … And now your company wants to charge a dollar to get money back after I just spent money in there store , all of your stores need to be closed down cause your a rip off and hire XXXXXty employes an the stores are nasty.
Your New Lexington site is by far one of the worst ran stores I have ever been in. Filthy, cluttered mess. Typically store manager and at least two other employees can be found outside smoking while one stays to maintain the customers with a long line.
I think maybe it’s time for new management.
Region 633 IS AWFULL.THE NEW DM IS NOT VERK KNOWLEDGEABLE IN HER JOB.WHERE DO THEY GET THESE CLOWNS TO WORK FOR DG?? THE CIRCUS???
DOLLAR GENERAL HAS BECOME A JOKE.IT HIRES KRAPPY PEOPLE THAT TREAT CUSTOMERS LIKE DIRT.I WILL START SHOPPING AT FAM DOLLAR FROM NOW ON.MAYBE DG CAN LEARN A FEW THINGS FROM FAMILY DOLLAR ON HOW TO TREAT CUSTOMERS. ..
I WAS DISRESOECTED SEVERLY BY A STORE EMPLOYEE AT DG SATURDAY.3/28/15I CALLED THE DM OF THAT AREA TOLD ME THE PROBLEM AND SHE DID NOTHING.ImNIW GOING TO CONTACT REGIONAL TO GO FURTHER.DOLLAR GENERAL HAS SURE GONE DOWN THE TUBES WITH THE HIRING OF IT’S EMPLOYEES. MY 12 YR OLD GRANDSON COULD DO BETTER!!!.
Rude employees over at the dollar general in lorain ohio on 6th street. Everytime i go in there, they harass me over the loud speaker and then they accused me of stealing. Yall got it on camera, you know im not stealing. I may not be able to make my mind, it is caused by my ADHD it causes me to put things back and take my time when i shop. So this to me is discrimination against poor customers. Then this employee walked up to my husband and told him that she had been watching me on camera and she had been continuing to watch me on camera. Is this how you treat the people that walk into your store? I have been going to this store for 8 years.. Actually maybe longer and never been accused of anything. I spent money everytime i came here never took anything. Your losing a customer for good! Thanku for the rude behavior and rude comments.
Worker at the Dollar General Store very disrepectful to me just because I showed him my recepit for my purchase which was buy dog food get the treats free but it did not give me the treats free it charged me. I told him whatever he needed to do refund the whole price or give me the difference was fine because I was in a hurry that my husband was driving me crazy wanting me to hurry and he mumbled I think he already did. I want something done about this. I shop at DG all the time and I am not rude to the cashiers and I should be respected. Please contact me.
Dollar General #11362 – MOW YOUR YARD!!!
My neighbors and I have worked hard and poured our resources and energy into building a thriving and clean neighborhood .
What does it take for a private, commercial entity like yours to mow your yard?
This is a simple, basic activity that every homeowner performs weekly.
PLEASE MOW YOUR YARD!
I visited the Whitehall WV store, I believe store 900. I was really frustrated by the store manager who is a college drop-out and only twenty four. She dodges customer complaints by telling the customer she doesn’t know and then brushes them off and disappears. She is rude and says things like if u dont like it dont shop here. She has ran descent employees that have tried to make a difference. She is by far the worst manager in the Fairmont area. The store looks like a pig pen wit dirt floors. The employees seem like they are tired of the embarrassment of their manager.
I had recently shopped at the DG in bailey nc what a joke the manager they had before was way better this new lady has no idea what she’s doing and is very rude when I asked her where something was she had to ask the cashier. She is no good I was a regular customer now I will be shopping else where . I hope the other lady comes back!
I have been reading the FB page for couponing at Dollar General. Unfortunately, none of my surrounding stores had the 70% off this weekend. According to some posts, people were in stores couponing and the employees didn’t even know their store was doing the 70% off. Talks of cashiers being rude, refusing to take coupons, etc. Signs were posted in a store advertising the sale and had “no coupons” written on it—-customers had been using coupons at all the other stores. Something needs to be done. Every store needs to have the same rules and be on the same page. Cashiers need to know your coupon policy. Sometimes, we customers know more than they do.
As I work for one of the major vendors doing business with Dollar General. Today, I was verbally attacked by a Dollar General employee. Then three including the Area Manager (Brandi) accused me of verbally attacking the employee. I DID NOT DO THAT! Two, Dollar General employees and the Area Manager (Brandi) lied to my Supervisor who came in a few minutes later. After calling on Dollar General stores for nearly 2 years I resigned with my company today. Many years serving Our State & Country I will not have my Integrity diminished by some high school dropouts that Dollar General seems to employee. After 40+ years in the business, Dollar General is the worst & nastiest stores I’ve ever been in.
During the brief time I worked for your company the.store manager acted very unprofessinal and used profanity multipal times and made me fedl very umcofartabe. She would also speak in a negative matter about empoyess while they were not present. I regret for your company the breif time I was there.I had the misfortune of working at the location on division in Wyoming Mi
I live in TN. and today I stopped at 3 here is the store numbers 4640, 2725 and 256 of your stores which all of these are on Rutledge Pike and I was using coupons and I was informed that I could only use 1 coupon per transaction so I had multi coupons and I had to do a transaction for each coupon and I ask when they changed they said it was corporate that did that and I ask what about the Sat. deal $5.00 off $25.00 and he told me only 2 manufacture coupons will be allowed Why has this changed. I usually do most of my shopping at the Dollar General but if that’s the case I will go somewhere who will allow as many coupons as I want to use
I work at the dollar general in snow hill, I’m 8 months pregnant. As of last month my manager took me off the schedule without warning and refuses to talk to me about it. I go to the store and he literally dodges me, I call him, text, call the store and never an answer. I tell the other managers to have him call me and he doesn’t. Also, in the past 4 months I’ve worked barley 10 hours a week while his friends who are part time work almost 40. I’m not the only one he shorts in hours, the other cashiers and even one of the managers he shorts to give his buddies all the hours they need and conveniently to work the same times as he does. When I confront him about it he claims there is a “shortage of hours” Anyway, I feel like I have been discriminated against for being pregnant, I’ve never had a problem working and have always performed my duties to the best of my ability. Not once have I had a complaint from other managers nor customers. Also, he never started shorting my hours till I was about 5 months pregnant, I’ve tried to finding a new job but other companies are not willing to hire me this far in my pregnancy, which is understandable.This matter needs to be addressed or I will file legal action.
I would like to know why I’m considered a “no-hire”. I worked at Dollar General in Anson Texas and busted my butt many of days and nights & I had customer compliments all the time. I had to quit and move back to our home town in Florida because of a family Emergency & I go to reapply here and I was done with the interview & he calls me 2 hours later saying I’m a “no-hire.” So I would like to know what to do to fight this. I did nothing wrong and I don’t like having a bad reputation as would love to pursue a long term career at Dollar General here in Palatka Florida. Thank you.
Whitney,
I was a manager MANY years at DG, The Store Manager or the DM had to put you in as a no rehire. I don’t think it’s fair and I would call corporate and get it fixed. The new store you applied at can’t do anything to get it reversed. I has the same problem trying to rehire previously employed people.
Your store in Annville, Kentucky is the worst store I ever walked into. Unfortunately I live in a small community & until today, my family & I did alot of shopping there. I went to your Dollar Store to get few items, milk, bread, dog food, so on. Of course half of the things I needed wasn’t even available. Anyway, I got & paid for the items that was actually there, then stepped outside to my vehicle when the evening manager, I assume, came running out accusing me of stealing. She demanded my purse, which by the way is barely big enough to hold my billfold, because she said I put stolen items in this tiny purse. I asked her what I was suppose to have stolen, but I got no answer, so I wouldn’t let her have my purse. She threatened me & I left. I had been home for a little while when I get a call from my mother, who is hysterical because the just heard my NAME go over a police scanner saying that I was shoplifting from the Dollar General Store. I was very upset. I called the manger of the store back % agian I asked what I was suppose to have stolen, then she finally says I was suppose to have taken cans of dog food, a bag of dog treats, & dog toy. WHAT??!! Seriously!?! First off I bought 3 cans of Alpo wet dog food & a 3lb bag of dry dog food. I even asked the cashier when they was suppose to get more in because the shelves was empty. They didn’t even have any dog toys! Anyway, after exchanging words with this evening manager, she asked about my receipt, so I told her to look in the damn garbage can behind cash register 2, because i told the lady I didn’t need it. Big mistake. Anyway, the manager searched the garbage can & found my receipt backing up everything I had said. Needless to say, I didn’t even really get a apology & instead of doing that & making sure that it was announced on the scanner that it was a mistake, I got nothing. This was very upsetting & stressful for me. This store is full of rude & pushy employees. I only shopped there because it was close to my home & it was cheaper, but the employees in this store have a reputation of doing this to customers all the time. I understand being proactive, but when they go so far as publicly embarrassing people, then something needs to be done. I’m going to be talking to a lawyer & see what my rights are, but I’m pretty sure I have a good case of defamation of character, & possibly emotional distress. They had no right to announce my name like that, especially since they had no proof what so ever. I’m 100% serious about doing this because I’m tired of the treatment I have got from there, what was done to me today, just made it easier to do. I would appreciate an email from someone there at your corporate office sooner rather than later. I’m not leaving my phone number on here. If you think that if you ignore me that I will just go away, then your wrong. I’m very upset & embarrassed. Someone needs to be held responsible for the way I was treated.
I was in your store today in lakehills Texas and 9 out of 10 your severs doesn’t work its not the employee problem its your severs why do they have to go threw the problems all the time I sure they have told you about it why cant dollar general up their system
To whom it may concern: I was employed by Dollar General as a sales associate, store location 4431, 7071 Raeford Rd. Fayetteville, N.C. I was unfairly, and unethically terminated February 1, 2015 from my Job by the store manager (Mary Rackley) and District Manager (Tonya Jackson) without empathy, it was done out of retaliation. February 1, 2015 I was scheduled to work 4431, a shift, 5:30p.m. to 9:30 p.m. at my store and approximately around an hour prior when I was to supposed to go in on my shift, I was during the time at a store and I was having vehicle trouble, my truck would not start. I have gone through termination dispute, that didn’t do any good, Gloria from termination dispute was biased for Dollar General, and Gloria was not clear to some questions I have asked her or she didn’t have any answers… One of my questions I asked Gloria,and she didn’t have any answers is…
– “How can My manager and district manager terminate me because I did not show up for my shift, especially when I had a substancial reason(s) not to be at work?
– #2 Why don’t they (Mary and Tonya) terminate employees that has any “no calls and no shows”?? Gloria had no answer for these 2 simple questions along with other questions I asked, and Gloria did not contact or follow up on asking any of my creditable witness(es) I provided to her as well, Gloria says she investigated.
Dollar General managers break policies and rules, and hold double standards. This is just wrong on top of wrong! I like to have an executive, or Ceo from Dollar General to call me about this serious matter and to inform him or her about some other problems that as been going on too long. 910-551-3896 or 910-584-8975.
I made a recent concern about my hometown Dollar General and you assured me that
The nasty store would be cleaned up. I have monitored the store since that time and I
Am very unhappy about the lack of results. The floors of this store are completely worn
Out and pose a threat to someone falling. The store walls are disgusting and filthy.
This store requires more than a phone call. I have asked why the store is so dirty and
The reply is Corporate will not hire enough employees to clean the store. I really like the
Chain but am being forced to use your competitors.
This store really needs tender love and care.
I am writing about numerous incidences at the Sheffield, PA Dollar General, I was told after 3 times that my drawer was over or short and that I would be left go if it happened again. After the fifth time, I asked I thought I would be fired. I was told ” I can’t because we are short handed and need you……………I was told I was being used. After each shift I never knew if I had a job or not (I had anxiety about this).
After I was hired, four (4) other people were hired after me and they received more hours than I. They received 14 – 16 hours a week and I would get 12 hrs. down to 5 hrs. a week. I believe I was discriminated against because of my age ( 55 yrs. old) and the others were younger. I was only shown running register, stocking totes, cleaning restrooms, sweeping and mopping when needed. The other (new) employees were shown ALL aspects of the store.
I worked 3/15/15 and was told that I needed to 2 do Roll Tainers that I have never done before and never explained to me.
I have covered when other (new) employees didn’t bother to show and have offered to stay if needed.
I called the store and talked with Mara Johnson at the end of March and asked that she put on the calendar that I needed February 28tth off………..I had a shower to go to and then a fund-raiser for my for great nephew who had cancer and had been at the Children’s Hospital in Buffalo for several months. I checked the calendar about a week and half before that date and Mara had put on there that she wanted the day off. Guess who got it off…………..Mara Johnson, Assistant Manager.
Another situation that bothered me is, Thanksgiving Eve, a teenage girl came in and tried to buy cough syrup. She was under-age and Mara Johnson asked Tabby Gadley what to do, she stated use our date of birth……..totally illegal. Numerous cashiers are not asked customers for ID when purchasing cigarettes. When I ask for ID, I am told so and so didn’t ask for it, all I told them was my verbal date of birth.
A employee was let go and when I came in the next morning I was told he was fired and why he was for stealing. This should never have been told to me………..it is confidential and like a medical record. This information was also told to a vendor which I heard while I was running the register.
When I was hired I stated that I would like to stock merchandise as I had never ran a register. I was told that I needed to learn all the jobs involved in the store. Well, I ran the register. A person hired after me stated that she did not like running the register and, guess what, she did stocking (very rarely register).
I feel that I was discriminated against because of my age (I was the oldest employee) and plan on filing a discrimination charge.
THIS IS ANOTHER COMPLAINT RE: YOUR COMPANY. I DO NOT UNDERSTAND
WHY IN THE WORLD YOU WOULD REMOVE SOMEONE WHO IS PERFORMING
AS WELL AS YOUR MANAGER IN MARISSA, IL 62257. I WENT THROUGH ONE
ORDEAL AT YOUR STORE IN COULTERVILLE, IL 62237. I DID NOT GO INTO
THAT STORE UNTIL YOUR MANAGER AND ASSNT MANAGERS WERE GONE. THE MARISSA STORE HAD THE BEST MANAGER EVER AND HIS STAFF WAS GREAT TOO! YOU NEVER FOUND THE STORE A MESS, HE WAS ALWAY ON THE FLOOR WITH HIS STAFF WORKING SIDE BY SIDE AND AS MUCH AS THEY WERE.
IT IS YOUR LOSS AND I THINK THAT YOU NEED MORE PEOPLE AND MORE MANGERS LIKE THIS MAN. HE WAS THE REASON THAT A LOT OF PEOPLE WENT TO YOUR STORE AND IT IS SUCH A SHAME THAT YOU HAVE FIRED HIM!!!! WHEN THERE ARE A LOT OF YOUR STORE THAT THE STAFF IS RUDE, NON HELPFUL AND THERE ARE BOXES ALL OVER THE PLACE. AS A MATTER OF FACT, I WAS IN ONE OF YOUR STORE IN ELLISINORE, MO AND WITNESSED YOUR PARKING LOT AND YOUR ENTERANCE DOOR WAY FULL OF ICE. AS A MATTER OF FACT, A LADY FELL ON BOTH KNEES, I OFFERED MY NAME AND MY PHONE NUMBER TO THE LADY IF SHE HAD ANY PROBLEMS THAT I COULD BE OF SERVICE TO HER RE: ANY TYPE OF ACTION THAT SHE MIGHT BRING AGAINST YOUR STORE. WHEN TELLING YOUR STAFF ABOUT THE DOOR WAY BEING COVERED WITH ICE, THEY KEPT WALKING TO THE BACK OF THE STORE, WITH THEIR HEAD TURNED AND TOLD ME THEY WOULD TAKE CARE OF IT ONLY TO SIT THERE AND WATCH THEM DO NOTHING. THE NEXT DAY IT REMAINED THE SAME AS THE NIGHT BEFORE. PLEASE KEEP THE MANAGERS AND THE STAFF THAT WORK SO GOOD TOGETHER AND MAKE YOU DOLLAR GENREAL A PLEASURE TO WALK INTO. PLEASE BRING BACK MR. WAYNE, OUR MANAGER TO THE MAARISSA, IL STORE.
I have bought products from DG for many years, but all of a sudden they decided to stop carrying my favorite drink and told me they would never carry it again, (Lipton Half and Half) I was told I was a liar by the manager when I told her it was in the system and always scanned correctly, she told me they didnt get paid for the product, yet refused to believe it was indeed in the system, and was rude and had an attitude from the moment I answered the phone, when she found out I made arrangements to buy the drink from the store in Mounds she told me that would be stopped even though the local manager and vendor (Pepsi) worked it all out, I am amazed someone like her works for what I used to consider a good company…..yet I no longer do business with Any GD store now thanks to her….
Pine Road /29….We visited the Dollar General in Newnan Georgia to buy a pair of socks it was a very unorganized door there was one aisle with no prices on many of the things and everything was strewn down the aisle everywhere. I chose a pair of socks they did not have a price on them got them up to the counter and was told I couldn’t buy them because they didn’t have a price on them. The guy at the register then called my manager who said she couldn’t sell them because they were not priced. I said both y’all need to find a price cuz these are the socks I want I’ve never been in a Dollar General and been told I could not buy a product that I chose off of the shelf. She found another pair of socks which were nothing like the ones I chose and ring them up as them socks. This is a very unorganized store and needs to be cleaned up I’ve never seen a Dollar General Store that look like this before that smelled like mildew and the floors were not clean and it just look like a dirty store. So I bought a 1.99 pair of socks for 3.00 because the didn’t know the price.The point of this story is CLEAN UP THIS STORE.IT’S VERY UNORGANIZED. SURPRISED THIS IS ALLOWED AT A STORE!!
I would like for the CEO Richard dreiling to call me about my complaint my phone number is 903 692 **** in texas
I worked for dollar general for 6 years and they refused to pay me for my vacation I put in close too 80 hours or more each week and our store was 3rd in the company sales but the DM did not care about that she came in once a month and complained but our customers was happy our sales were up and I was fired for doing my job and when the DM fired me over half of my employees quit and custmors quit come y’all sales or down now I was the manager of dollar general and my DM was mellisa garret and her Bose was deb so they need to investigate there jobs and quit firing people that do there job that there told to do by the dm
Would like to speak to Mike Clossen about Cigars
On February 19, 2015 my husband and I went to the Dollar General Store #11064 located on 133 Taska Rd, Red Banks, MS 38661-9797 at 9:40pm to trade our small back-up propane tank for another one since our large tank ran out. Upon arriving to the store we checked the outside cage to make sure their were ones available with the blue tags attached as we usually do before proceeding in the door for purchase. Once inside the store we noticed they had at least two visual employees working at the time (man/woman) and no other customers in the store. My husband proceeded to ask the young woman if they had propane available to purchase and she replied yes, he went to the counter for the young guy to ring him up, when the young guy said he didn’t have any propane without even checking the outside cage, the clerk walked away from the cash register and put the lock on the left side entry door, never checking at all. The reason we are complaining about this incident is because this has happened on several occasions, so we decided we would start checking for ourselves before entering the establishment. This is the second time we have went to this store 15 to 30 minutes before closing in the winter to purchase propane. We \believe the employees do not want to go outside in the cold and retrieve propane for their customers. I decided I needed to confirm my suspension, so the very next morning I called this store #11064 one minute after reopening the next day and asked if they had propane and was told yes, then I proceeded to ask the young man if they received a delivery this morning and he quoted no. This store has horrible customer service and do not care or have any compassion for their customers. Which is very sad especially in the freezing winter months and the store was still open for business. Thank God for the Slayton Travel Center and store that was about 5 miles up the street to received excellent service. We will no longer patronize this store #11064 which has a bad reputation among other customers as well even though it is in our neighborhood, I will spend the gas and will travel further for good customer service instead and others should to. Loyal Customers Please be Advised of Store #11064!
I just had a question about the qualification for a corporate position as in a store manager or district manager position and what the requirements are for these positions. Also would like to know if military service in the supply department is enough to qualify me along with retail expereince as assistant manager at a convenience store
Hello my name is Raquel I applied to one of your stores in Las Vegas NV by lake mead and nellis. At the time I applied for a position for that store I got the run around. The hiring manager said they were hiring then two weeks later said they weren’t understandable. I go all the time to this store cause its right down the block from where I live and this week there hiring. I know I’m qualified for the position. But the hiring manager keeps giving me the run around. The employees told me there looking but he isn’t doing his job to hire new people I feel like he’s prejudice. Please contact me at 347-400-****. I took in an application and spoke to him several times. And still no response. I love your stores and I would love to be apart of your team.
Ms Anderson
I meant your quality assurance unit in my previous post.
I was in Brookhaven, Ms Dollar General located on Jackson Street on 2/10/15 @ approx 12:45pm. I needed to use the restroom . I asked two workers if there was an in store public restroom and both workers told me there was not one. The DG worker who was the cashier for my transaction told me that in order to keep people from messing it up they don’t let people use it. I am highly upset that I was denied access to the restroom and would like someone in your Qunlit you Assurance office to contact me because I want to file a formal complaint.
Can you help with the sign in prossess for the dollar general digital coupons web site please because i am having major difficulty with the sign in process.PLEASE HELP!
I need more info that can help with the sign in process PLEASE find out what you can do and let me know what you find out what you can do to help me because i need all the help i can get to get signed on to the dollar general digital coupons website PLEASE HELP SOON
sooner is better than later for helping me with my problem with signing on to the dollar general digital coupons website PLEASE HURRY
If there’s anything I’ve learned working for this company for the last few months is that you’re most likely not going to receive help. They only value the money they make off of their customers, not the customers themselves, and judging by how I’m treated at my store location, they value the employees even less.
Switch to Family Dollar, sweetheart.
Out of this, some 60% of the users hail from smaller towns.
Many e-stores also offer discounts over traditional brick and mortar outlets as they ship goods out from a central warehouse and can afford to
pass on those savings to the consumer. Many stores have time-specific sales
so plan accordingly.
I would appreciate if Dollar General would look into the possibility in opening a story in the Crab Orchard, Ozone, Westel, TN. area there are no stories around except gas station for about 20 miles.
Thank you for your consideration,
Theresa Hayes
I would like to draw your attention to the Dollar General Store, located in The Plains, Ohio. I am in the store several times a week picking up this or that. I live on a limited budget and I can get tings there cheaper than at the grocery next door, for the most part. My comment is to praise one of the employees, whose name is Heather. (I do not know her last name). I have dealt with her many, many times and she is always cheerful and extremely helpful. I asked about some prices and she checked them for me and then told me I could get stuff in the next aisle over for a dollar. She is just so pleasant she makes shopping a pleasure. I don’t often take time to write to a corporation, but this young lady merits the time. Quite frankly, I think she deserves a raise and a bonus , too boot. Thank You for your time and consideration. GOD BLESS.
I think its pretty rude when you walk past doller general and are on the side walk and the assistant manager comes out swearing at you in front of little kids telling you to get off their property and then having the cops show up at your house five hours later this company is a joke and I will never spend anymore money with them
I had worked for this company before years ago and my my mom past away I had to deal with the funeral decision and had to take a few days off and the boss at the time told me that she just gunna let me go and now I can’t even get a job there now because she put on the computer that i,’m not rehirable cause my mom past away, just wondering what I should do because I got a place here that wants to hire me but I can’t cause of this!!!
I’m an ex employee whom would like to either excess the web site to get 2 information or need to know when the 2 will be sent out. And would like to know some info on the store I was unjustly terminated from by Albert Gonzlas, I was one of your employees that enjoyed my job and worked my way up from a part-time sales associate, to a full-time employee, a key carrier, to assistant manager and to the manager. I only held the manager position for 6 months until Mr. Gonzalez decided he wanted a young lady with 3 months experience to manage the store. I do know from a couple of employees that quit and your customers she found out it was harded then she thought because when she got there it was easy. Well that is becuase that I was there at least 10 to 14 hours a day 6 to 7 days a week. I did everything I could to make sure freight was out and customers were taken care of. I was a good employee and did not deserve to be done the way I was. Your company didn’t even help me in that area, except to transfer Mr. Gonzalez after the fact, he did not help us out except for sending Jeff from the Clyde store (which I found out he was there to decide if he wanted the store). I asked for help from Mr. Gonzalez for months even before I was manager, to get the store in shape, in when you hired another lady to be the manager and Cindy Barker lasted not even 2 months and she felt the same way of no help. Mr. Gonzalez said your HR department hired Ms. Barker because she had more retail experience. She couldn’t handle this high volume and hire employee turn over. #4154 in Big Spring,Texas is a complex store with alot of high volume in sales if the employees know to put high selling product out first, the high turnover for staff is due to a job that is difficult but to me was rewarding, and it is a high sink store, due to the area and no cameras in critical sections of the store. And yes I did report it and request additional cameras and was told that if we were more diligent in watching customers we could stop the shrink. That was a redondent response being way understaffed. And being understaffed was a problem due to supervisor not keeping his word of pushing applicants through and I would be waiting for up to 6 weeks or more for a verifacation on just one applicant and by that time they had obtained employment somewhere else. And I put a lady to work 3 days prior to her being completely put through the system and as I was let go she remained with the company and I understand was transferred back to a store in her home state. I might have made a mistake and asked to be
Repomanded by write up, demoted or even transfered to a local store for my mistake, and was told that termination was all he could do. I came to work at 6 am May 2nd and Mr. Gonzalez came not to long after we did, let me work a full day and right before the manager on duty came in Sandra Pinto a key carrier the employee I put to work to early. Mr. Gonzalez told me that HR had told him to terminate my employment, but I found out that was his choice, he could have reprimanded me in some other way. My opinion is he wanted this young girl from Colorado City, or he promised her the store for reasons I can only speculate (which I know how men in that position will do some younger females), I was crushed when this happened knowing that I gave my all to your company even forgetting my husbands birthday becuase of my mind being focused on the store and eventory which fell on his birthday. The store was my main focus in the 19 months I worked for Dollar General. It took me over 8 months to move on and if you can’t tell by this message I’m still not really past it. I gave my all and was kicked in the stomach by the company on several accasions, when I was up for assistant manager and the manager Joshua decided to let me do the job, run the store when he took off for several days at a time, when he went to school for a week, or he just wanted to take time off and he put me on the alarm list as the main contact because he didn’t want to answer or get up and go to the store when the police would call for a store check and a walk through. Even when the store was broken into he would not answer his phone, mine was charging in another room and the police department came to my home beating so hard on my front metal door they left indentions of their flashlight. He only came that day after I phoned his mother which lived with him and she woke him up. He showed up for maybe at the most an hour called in to have door fixed and helped me put some cardboard over where the perpetrators broke out the front glass door as they did at the store across town the day before. And left me to take care of everything else. But would not promote me until I called the home office on him, and after Mr. Gonzales came down and talked with him about it. But Joshua retaliated by my first write up by management over being 3.00 short in my register, but I found out that was company policy. And him hiring a young man named Matthew, when I asked to be the assistant he brought Matthew and I into backroom and told us both it was between us two but it wasn’t up to him whom got it and that wasn’t true at all. Which upset Matthew because he hadn’t been there but a few months and even told me he wasn’t qualified for it, and he left not to long after that. And then Joshua took off for 4 days because of being short handed for a couple of months, and told me when he came back I could have 4 days off. He never returned and I was put as interum for a while.I asked for the position as manager and Mr. Gonzales said he would do everything he could for me. Then Ms. Barker was brought in, after she left and went back to Family Dollar and no one else wanted the job I finally was told I got the manager position. I was his (Mr. Gonzales’s) last resort. But I was happy to get it sense I was and had been doing the job for months anyways. And did the best job I could with very little training by Mr. Gonzales and hardly any type of training from any other upper management accept for the manager #3220 ,Diana Perez she was such a blessing and helped me any way she could, from, the computer work, pep talks, sending employees to help, seeing my issue with the hiring so she hired a couple for me, sense I was not getting help from the supervisor in that department. Even after I got the job one of my employees gave notice because he was tired of only putting out freight everyday, so Mike email HR about the lack of help from Mr. Gonzales. Mr. Gonzales came down and offered Mike management in training, Mike turned it down, he was very shy and not interested in working and being a boss. He wanted to travel and set up new stores and do resets. Mr. Gonzales told him you had to be with the company for several years before you could do that. And then later I learned teams were being put together and hired for what he asked me and Mr. Gonzales if he could do in the company sense Mike was single and had no ties to anything or anyone. Sad he was lied to like that but Mr. Gonzales had a habit of that if it wasn’t his idea and or would benifit him in some ways. I never reported any of this because I believed my supervisor had my best interest in mind. Because of my hard work and dedication to Dollar General, and in the long run my trust and dedication got me nothing and my trust in upper management, showed me that all my hard work, dedication, and my love for the store, customers and the company. I should have taken it slower and not jumped into any management position as quick as I did. I should have learned more about the way things were done and learned how employees were treated by some of the upper management. I was even accused of not paying for products, and I provided proof and still had to talk with HR and write out a statement. I should have realized then what my supervisor was trying to do. I didn’t think he was not going to let me keep my job, he didn’t want me to have the manager position so he found a way to get rid of me, and I did put Sandra Pinto to work, I had me and 3 employees at Easter so I let her work with me. But I called Mr. Gonzales the Thursday before I let Ms. Pinto work, and left him a message about what I was doing and he didn’t call me back till Monday evening. And told me I better not or I could lose my job, so I told her what was going on and she would have to wait till I called her back. And she called Mr. Gonzales and lied on me saying I gave her keys, alarm codes and safe combinations which I didn’t. But HR believed someone whom was upset at me for a couple of reasons. Letting her start work, taking her off till HR approval and making her go by policy and really do the key carriers job. But I wasn’t trained properly and I was scheduled to go to management training or the school in Lubbock the middle of the month of May. I never got to attend it because of being let go, and there I found out I needed to learn alot in that school to be a complete Dollar General manager that could have done a better job for company. But I really need the information on 2 log information.
Well apparently corporate doesn’t read these either. So why would I post what I need to talk to a CEO about before they build a store in my town. I have a lot of suggestions that would help your company before they build that store.
To whom this concerns. I would like you to know that the store (#13116) in Orange City Florida has a new manager that was recently put in this store. The manager in this store is very rude. You ask her were something is, she rolls her eyes at you and then points to were it is. There is always a line in the store and she never comes and helps out… The cashiers that she has working never smiles, never speaks and just nods there heads. The store always have boxes on the floor and the isles are always crowded. Very unsafe in that store. Its the only one in my town so I havent stop going there but I feel they need to be happy to have a job and be happy to help out their customers. Me personaly I go in with a good attitude and leave with sa crappy one because of the employees not showing the greatfullness.
My daughter whom is pregnant works at a Dollar General in Crewe Va and the manager at that store is very rude to her, and treats her different because there are things that she is limited on doing she has got my daughter to the point of tears. To me this is a form of child abuse stressing out a pregnant woman. I myself have witnessed her being rude and treating her different than all the other employees she did not know I was in the store and I heard her down grading her I did not say anything because my daughter told me not to. I also have heard her being rude to customers. This woman I know as BJ has been reported numerous times and NOTHING has been done about this. This has to stop.
This seems to be common practice for Dollar General managers. They treat the employees like crap every time I actually see a manager. The manager at Gurley, AL was actually talking about an employee in the middle of the store today.
I worked at Dollar General for three days, I’m not a job hopper, I was at my last two jobs over 7 years each. I suppose, because I was hired as a Key Holder, the manager was a little more forth coming than she should have been because I knew which employee she was planning on firing before I was even HIRED. During my first day of work, I noticed the manager was talking badly about other employees behind their backs. My second day, I over heard her talking about me just standing around. I had just rang a customer up and had stopped to watch a group of five men that entered the store rapidly and then disbursed in a manner that suggested they were shop lifters. I stood and watched them for maybe a minute, trying to determine if I should bring them to the Managers attention when I over heard her telling the Asst Manager, “She is just standing around.” Ironically, once the men left about 30 minutes later they got a call from another nearby store stating men fitting same description had been confirmed to have shoplifted at their store so be on the lookout. Morons, had the Manager and Asst Manager been watching the store rather than watching me and berating me for watching that group of men, gossiping like school girls, they would have prevented some of the shrink they wailed about so endlessly. After I over heard the manager talking about ME rudely during first day on register, I knew it was going to be a hostile work environment but decided to try to stick it out. I ran the register and stocked shelves non-stop. The third day was even worse, I worked six hours before being given a short break, mean while the Manager and Asst Manger took smoke breaks every 30 minutes. I quit before the start of my forth day.
The Dollar General in Midland City, AL has got to be the worst thing this small town has ever been a part of. Constant long lines ended by rude discourteous cashiers at the other end of them is “the norm” Tonight my wife accidentally bought a container of refrigerated coffee creamer that was expired I offered to go return it after waiting in line for upwards of 5-10 minutes the clerk told me that I would have to go wait in the other line for the manager. Now had she politely said hold on a moment and let me get the manager we would have been fine but needless to say I instead blurted that it wasn’t worth $3.50 and left and was about to sling the crap across the parking lot when I realized that there was a off duty cop about to walk inside. I will be calling corporate tomorrow and will patronize the local IGA that’s been in town for many many years. And they still try to know most everyone’s name and ask you “how’s your mother and family I haven’t seen them lately”
To Whom It May Concern, I regret to inform you that I will no longer be giving my business to your stores. On Sunday, December 21, 2014, I entered store #4778 at around 8:20 AM. There were 4 employees present and I was greeted upon my arrival. I was the only customer in the store at this time. I proceeded to look for some children gloves and hats to purchase for a drive at my church. I saw several picked through boxed bins with prices ranging from $1 – $5 for gloves and hats. I searched through the bins for about 8 mins. or so searching for the $1 gloves that I wanted to purchase. I did not find any, and in that whole time I was searching, not 1 of the 4 employees present, came to see if I needed any help at that time. I did look into my wallet in the aisle to see if I had enough cash to purchase the pricier gloves. I didn’t want to use my debit card, and was becoming annoyed, so I changed my mind and decided not to purchase anything.
Upon my leaving store #4778, I was finally asked by a woman, “did you find what you were looking for?” and I replied “no” and proceed out the door. Once I was in the parking lot about to get into my car, this woman then came to the store door and asked, ” ma’am do you have some of my product in your purse?” I quickly said, “No, and you can check if you want to” (while opening my purse and walking towards her). For some reason, she turns back into the store and nothing else is mentioned.
I had almost driven out of the parking lot, and then I realized that was wrong. So I went back into the store and told the woman that “I do not appreciate you accusing me of stealing out of the store”. She then tells me, that one of the other 3 employees (that never asked me if I needed help) saw me “about” to put something into my purse. I reiterated to her that I did go into purse for my wallet. She apologized “if I didn’t have anything, but that “this is a high theft store” and blah, blah, blah. I let her know that ‘everyone does not steal and she should not be so quick to accuse and that I didn’t have enough so I decided not to purchase. She then tried to explain, “That is why I asked you if you found what you were looking for then I might have given you a discount. I replied, “No you weren’t, and you already told me why you asked me that because someone saw me about to put something into my purse.” We exchanged some more words, including her telling me her name, Marlo Rease and that I would not be coming back to the store. She then had the audacity to tell me, ” that It was okay if I wasn’t coming back and that Family Dollar was up the street” and I could take my business there. WOW, I didn’t think that it was company policy to send customers business to the competition. I found that comment to be very indignant, brazen, and her customer service to be appalling!
Although this is the worst experience in customer service, it is not the ONLY one I’ve experienced in your stores. I have often gone into many of your stores, which seem to be stocking ANY & ALL times throughout the day, to find carts and such all in the aisles full of product someone is trying to stock. Then, you have to wait at the register for someone to check you out because there is only one person stocking and the cashier while the other worker is in the office doing whatever they do. At other times, you can’t find a bin that has the actual product advertised on the box and then you have to ask for help and they can’t find the product either. To me, if your stores are such “high theft”, then maybe your associates should be more PROACTIVE and make there presence and availability known to customers before becoming REACTIVE and accusing someone of “having product in their purse”!
Your Former Customer
I am an employee of a dollar general in chesnee schedule. I am a keyholder, and have been with this company for about a year now and have worked in 2 different stores now and I have recently suffered a number of health problems that have professionally been linked back to the underlying issues that have been going on. I’ve went to the correct people and no justice is ever done. I’ve been a good employee and tho I’m hard from perfect I know what I have to offer this company. I have had a number of this happen from having Co workers do and bring drugs to work in front of me to being disrespected openly and rudely in front of customers. I was hospitalized recently and had to ask Yvette doctor to take my iv out and me walk out of the hospital because I was screamed at cussed at and told I’d be fired if I didn’t come to work although I had a doctors note and followed the correct steps to be out. I’m in treatment now for ptsd due to these issues and I am just tired. I am a human being and with that said I’ve seen animals be treated with more humanity than myself. I am tired of being yelled and cussed at, I can’t go to the store or assistant store manager because they are best friends and with the issues having to do with them it has not done me any justice. A companys outcome starts inside with the team and not only isn’t stores physical appearance a problem but the way we as employees are treated is a problem. Two cashiers have come to me in tears with these same issues. There’s only one person allowed to be sick or be out of work and everybody else is not. Customers have complained about the store manager being a bully and rude and very nasty to and with them and get mad if they have for answer questions for them. It is not right to run a business this way and force employees to work sick and openly allow someone you favor to stay out for weeks at a time because yawl are buddies. I’ve also had another employee get in my face calk me, my mother, and my deceased sisters 15 yr old daughter a nthrope f***er and threaten me physically. I can’t believe the way things are run in these dollar generals. There’s no point in having a policy because nobody knows it and nobody enforces or follows it. I would appreciate someone contacting me and guiding me to the right people to handle this issues for me. It will be a shame for this company to lose someone like me whom brings so much to the table. PLEASE contact me. Thank you.
my mom and i went shopping in the Dowagiac store today bought some clothes there was a sign in front of the clothes that said half price we checked out .i went back in the store the cashier was nice but the manager crystal come walking up seen i had bag in hand and said read the sing on the door idoit and walked away.
Dollar General store #10135 in Cordova, TN. has the most horrible customer service ever and refuse to assist you or even honor their own sales promotions. My mom and I recently went into our local Dollar General. We were purchasing our products separately. The young man rung up my mothers product first she had 3 big bags of chips (2 bags of Doritos and 1 bag of Lays) which were all on sale for by 2 get 1 free. After getting her total she asked if she had received the credit for the free chips and he said no then preceded to tell us we had the wrong chips. We explained to him what the posted sales stated and he continued to tell us that was not true. The customer behind us went to the aisle and grab the sale sign brought it back but, the cashier was hesitant to even look at it. He called the supervisor over which she was only at the next register while checking his text messages. She comes over and tells us that we can’t purchase the chips we had and get 1 free unless they are all Doritos or Lays because the computer system can’t combine them. I told her they were all the same price whether they were on sale or not and asked her if she could manual give the credit she told me no. Since we seem to be getting no where with them, the act as if they had no common sense, and chose to argue with us. I said I don’t want anything and we left the store. This store is always nasty, full of boxes, you can never find stock, it seems the staff changes weekly, and they have NO CUSTOMER SERVICE SKILLS!!!!!!!
I feel your pain. Almost verbatim, the same thing happened to my husband last spring at store #08890 in Sylvania Ohio.
Lays vs Doritos= Not the same!!!
Just like
Pepsi vs Coke= Not the same!!!!
It was your fault not the cashiers!!!
I am employed with DG and I question their sale ads all the time… I have been in Retail for the last 18 years and spent most of that working in grocery stores… DG is very strict in how many and what kind you must buy to get their “advertised price”… You must purchase exactly what they have on the sales tags… Yes the store manager should have given you the discount anyway – because of the 100% Customer Satisfaction Guarantee…
I can also give you insight as to why the store is full of boxes and you can never find stock – DG works their stores understaffed on skeleton crews (especially the smaller ones). In my store, we have a manager on duty at all times and 1 cashier in the store from noon – closing. The manager that opens is there from generally open to noon by themselves then when the cashier comes in there is a grand total of 2 employees working in our store until closing on any given day… We work our butts off to get everything done that we possibly can with 2 people.
today 12/17 @ 3:01 pm I stopped at store # 08692 in chesterfield Indiana and my complaint is as follows. Every time I stop in there since the store has been all changed around I get so irrated at the congested narrow aisles two shopping carts can’t pass and usually there are several of the restocking carts blocking the aisle making it aggravating and near impossible to shop. I left there today saying to Juanita I truly do not think it is worth the aggravation for the little bit I save to even bother shopping there, by the way Juanita is an excellent employee. I am sure it was some dummy in corporate that redesigned the layout of the store. An employee would have better sense. Sincerely: A very unhappy shopper Earl Mayhew
To whom it may concern:
I am a very concerned customer of Dollar General. On December 16, 2014 I got stop by to security guards who states that one of the associates saw me still something. I was ask to get out of my car and put my hands on the car. As the officer searched me to see if I had anything on me. The officer called a HPD unit to the scene. The security officer said something to the officer then they left without saying anything to me. I told the security officer that me and my family shop there daily there was no need to steal. I was very shocked and offended that I was being treated like a criminal. I did want to go back to speak with the manager on duty. So as we went back to the store there was the manager Melanie and the worker that called the security to come get me. She had no idea it was me she said, “I know you shop her daily with your children. I didn’t know they were talking about you”. She apologize and told the officer sometimes name brand purse go off when walking out the door. She told me because they just got rob at gun point they have to be more secure. I don’t feel like that was appropriate to tell a customer with kids in the store. This is all happening in front of the customers. I ask for them to look in my purse and the officer would not do it. So I ask the other work she see me and she said, ” no”. My purse kept going off but I had nothing in there. The manager did state that this has happen to other women as well. She kept apologize telling me how corporate is on your ass for the robbery. This is a family store and some of the things I see going in that store it need to be shut down. Just about two months ago I saw the same young lady about to fight a customer. This young lady had no name tag on shirt not put in. Looked like she was just hanging out and not working. Ask the officer and I walked out the store the worker said, ” she did buy anything any way”. So I went back in to let her know that the lines was very long and I wasn’t going to wait in line for one candle. As the young proceed to try to keep arguing with me and the manager didn’t ask her to be quiet or anything. I have never seen so many unprofessional people,working for such large growing company. The officer apologized and gave me the contact information to call and report this issue. I will take this to BBB and corporate office. I would love if some would follow up with me as soon as possible.
I went to the Dollar General On the Twin City Memorial Highway in North Tonawanda N.Y.14120 on 12/16/14. The MANAGER waited on me. It took her about 4-5 minutes to actually come to the register and help me. When she got there she acted as if I was bothering her. She was rude and totally unprofessional. I will not be going to anymore Dollar Generals!!!!!
I just sent an email to the home office about our store here in Oakwood, IL…they have been without an operating front door for weeks…the poor employees are freezing to death trying to work…the door is open to the rain, wind, and snow all day and night until they close…someone isn’t communicating to the right people for it to go on this long in the winter and flu season…HELP these employees…Please…Thank You, Jan
Hello my name is David Fitzpatrick.I was in store #09185 @ 7770 Dungan Rd,Phila.,Pa.19111-2700.I have a complaint about the cashier at the store I visited.I don’t know her name,It was at 200pm on Sun Dec.14,2014.The cashier said after I was done purchasing my items that I was a weirdo,I was very shocked by this.I wish to have this addressed,thankyou for your time and concern in this matter,Sincererly David Fitzpatrick.
We should have a store here in Morrison Oklahoma.We also Need a store here.you have stores in smaller towns then Morrison Oklahoma.Our town is growing and we would love to have a dollar general store here.what can we do about getting a store in morrison oklahoma.I would like to here from someone. THANK YOU
I went to the Dollar General today at 1710 Lee Highway Troutville VA 24175. Went to the bathroom there was one door in there that you could close, no toilet paper in any of them, three that were not working. It was so dirty. That store is not that old so why is the bathroom not being taken care of.
hi my name is mabel davison I went shopping at your store today I bought some products that were on sale I used a coupon that they charge me the regular price instead of the sale price I don’t know if this is your normal way of operation in your company if it is I will not be going back to your store again I need a copy of the receipt so I can send it into the company so you could see it and explain to me how this is done I might not be understanding how it’s done so if someone could possibly explain this to me I appreciate it
AireTech sales and service Inc is a hvac/R company that does facilities maintenance contracts. We now provide services to 112 stores for one company,and provide full maintenance for two school districts.
Could Dollar genral spare the time to let us show you how to save money on all aspects of maintenance.
as owner of the company i personally have more than 50 years in maintenance management. contact us at 423 449 ****
I am so disappoint with Dollar General. I applied to Dollar General as an assistant manager and a background check was done. The company that they use, GIS, is horrible. They are unprofessional and don’t know how to do a proper background check. My character was questioned for a fender bender in 2010 and the company decided not to hire me over this. It was not a misdemeanor. I didn’t not got to jail. I was on probation(as per GIS) for 6 months. No one was hurt, I paid my fines and now, I was turned down for the position. I am truly upset because this company is not reliable to me.
Hi Richard w. Dreiling
We need a dollar Genreal store in Orlando, fl. at 1401 E. Michigan Ave.
I own the corner property and is large enought for your store and parking etc.
I have 5 lots all together. Please call 407-292-****
Your store would be an asset to our area. None close by at all. Thank you
The fancy farm dollar general is the worse dollar general I’ve ever been in! They always have u boats all over the store and the employees are very rude and never greet or tell me to come back. They are never smiling but always have an attitude and never ask you for help!!
Dollar General displaying a free holiday dish for buying a 2 liter Coca-Cola and 9.2 oz bag of Hershey kisses. Yeah it is on display but no they do not have any dishes. Asked the cashier and their response was “yeah that is only for the stores they gave the dishes to, we don’t have any”. What’s the point of the sign and advertising? Dollar General in lexington, NC Old US HYWY 64 27295.
It’s an online code you redeem and they send you one. It states it on the sign. But I guess no one knows how to read to help you out. That sucks
We are from Bangladesh have been exporting all kind of ready made garments. Though Dollar General is a big & re-known Store buyer yet we are with great hope & expectation dare to appeal to be a part of them in Bangladesh.Very keen to establish a good & long term business relation by supplying all types of Apparel.We are sure that management of Dollar General will co-operate & help us for proper feeding.Looking forward to hearing from DG by return soon.
Your west Point. GA store needs a mgr. who isn’t a racist. She is rude to white people. She has told me DG doesn’t accept coupons but the ones I used were from your website. I had about 17.00 in coupons tonight & I spent over 80.00. She jerked them from my hands & told me they had to be from a mfg. & not printed on my printer. She has a serious issue with anyone white. She told my 99 year old aunt she should let someone else do her shopping, she was too slow to be trying to count money. My pastor recorded the rude female telling another lady she couldn’t hear. You need to look into this issue. I did not cause a scene but this is wrong & yes, it is because I am white. She has told me I was just some old rich white lady. I work 12 hours a day at the hospital, look after my mom & her sisters, have a small home business & run a rescue for dogs.
So excited for the new store being planned in Springfield, Ohio. It will be located in Village41 plaza on Troy Road Springfield, Ohio. Please let us know when ground breaking will take place & when this store will actually be open in Village41 plaza on Troy Road in Springfield, Ohio.
I would like to make a complaint for the Dollar General in east Jackson, MI.
That last couple of times I’ve been shopping there makes me want to turn and walk out.. The store is so dirty and unkept, I don’t even want to go in there again. There was only one person working the floor and running the cash register. He had no other help. I used to like to go there and shop, but I’d rather go to another store where it is more organized and clean.
I believe you need new management and someone who cares about the store and how it’s run.
Please check your stores.
My eighty five year old mother bought two pair of house shoes, and two packages of Nutter Butter cookies at your Briarwood store in Jackson, Mississippi on December 1. On the 4th of December, she tried to return her purchase of $23.15. She was told she could only return $10.00 at a time. This is obsurd !!!!!!! She had her sales reciept… she charged it…. what’s the problem???? This is insane.
I am very, very, angry… furthermore the cookies were rancid… and out dated. Experation date was 1OCTOBER2013 the manager was called and ,still would not overirde the full return. Even though this Dollar General is closer my house, I will never shop in this store again.!!!
Just me again. I took my mother to the Dollar General on the cor of County Line and Old Canton Rd. in Jackson, Mississipi. We were greeted when we entered the store
(as always), and all employees had their nametags on. Not so with your Briarwood store.I know who the manager is, but she has never identifed herself.
I cannot stress enough the difference between the two stores. Your largest store is your neatest, (year round). They took care of my mom’s return with no problem.
Before I retired, I had been in retail management for 28 years. I nor my family have ever been treated like your manager treated my mother on December 4th. I really do hope you will speak with this management staff.
Thank you very much…
The Manager at the DG in Cleveland, Alabama, is no longer there and we want her back. Rumor is that it had something to do with the District Manager, Kenny Brumlow, not treating her fairly and hated her for some reason. She came in this store and did a great job getting it back together. It looks great now. Customers are complaining that she is no longer there and they want her back!!
I went to the Dollar General in Iowa, LA on a Saturday afternoon In fact the Saturday after Black Friday, The store has three registers but only two were open. Carts filled
with merchandise cluttered the aisles.I wanted to shop for Christmas toys but instead picked up a few cleaning products, only to stand in a line at register one. The line started at the register and I was at the greeting cards.No Christmas shopping for me at DG. I know this time of year the stores are busy but open all your registers, declutter your aisles and try to put a smile on your face. There is one cashier(Elamise) who is exceptional but not in the store very often. She she is friendly, greet you when you enter and tell you whats on sale for that day
I’ve been at DG for a little over a yr as a key holder since our store opened. My manager was wrongfully demoted and eventually quit due to it. We got a new manager who is awful! I’ve lost 15 hrs a wk and even more since I’ve talked to my DM I’m now scheduled 9 hrs next wk! When I ask I get different excuses why every time. I was told there is no seniority. She’s giving ppl that have been there 3 months and less 25-35 hrs and they are just sales associates not key holders. I’m currently waiting to hear back from my regional manager since I contacted him because after contacting my DM I feel like she retaliated by cutting my hours even more. I have never worked for a company that works their employees like slaves and pays so horribly. Also my DM says one thing to one person then something diff to another. My manager is also all about drama. She also doesn’t work weekends doesn’t touch her freight doesn’t work the required 2 closing shifts or her 48 hrs. She walks around with her coffee talking to customers and asking every person that walks in if they need help. My amazing old manager worked 7 days 60 plus hrs a wk to keep his store in order and he was termimated and we get someone that does nothing and doesn’t care about the employees that have been there over a yr busting their butt like me! I talked to my DM a second time when my hrs got cut less to see if she had talked to my manager and HR and she said yes she’s scheduling to ATLAS well that program is horrible and why did my previous manager give me an appropriate amount of hrs and she cant?! So fed up it’s almost Christmas and I have a child, rent and bills to pay, 9 hrs is a joke!!
I just went to a Dollar General store #13721 in Harmony NC
I went for the 75%off Clearance event
This is what it say`s on my reg recite from Monday recite
It say`s Clearance event
take an additional 75% off already reduced clearance items
They even had sign posted in the clearance area .And what the items.
would cost .
Now I went to pay for it and it just rung up sale price
I told the lady it was another 75% off of that .She said if it was not set up on her reg. she could not over ride it .
I went and pull the info from the area where it was posted and show her .
And she said she did not care what it said she was not doing it .I told her to call her manager .She said she did and her manager said she could not over ride it because a mistake Dollar General made ..So I brought the paper home with me that had falling off the tables out side .So I am post my recite and the paper on the wed for pp to see .I am very peeed off .But want you to know before I posted this to make sure it a store that don`t want to go to the trouble of over ride the price
I hope to here from someone on this
Isalene Jordan
Grose Street
Harmony NC 28634
PS
Do not send out sale that you will not hold up to
And if it was a mistake all fine but when you put up price list that the stiff will be when you go pay thats what it should .
My day was wasted at Dollar General to day
Going to see how many other pp ran into this also .
Thank You
Isalene Jordan
I just went through the same exact situation yesterday. This is probably the fifth time at the same store. They violate corporate policy and nothing is done. The key holder claimed to be management as well. I knew she wasn’t as my sister works in the same store. Management did not want to be there to over ride transactions….so they just claimed that the sale was not as stated. This is infuriating after you spend so much time filling your cart and doing the math. Then trying to explain while they refuse. And the manager even filled her own cart of items to take home and hid it in the back room. I really hope they do something to make this right. This is unreal.
Hello my name is Jo Conner, I am a volunteer for Emerald City Ministries in Gatlinburg TN.
We are a non-profit Kids Ministry that helps teach the word of God through PUPPETS, MAGIC,
STORY TELLING and INTERACTIVE SUNDAY SCHOOL LESSONS. We are very dedicated to
helping our community. One way is our DIAPER MINISTRY. We help those families that can’t afford
baby supplies like DIAPERS, BABY WIPES, etc… Through our research we have found that there are
no FEDERAL PROGRAMS like WIC, OR FOOD STAMPS that supply diapers to needy families.
This is where Emerald City Ministries come in but we need your help to give these babies a healthy life.
With a small DONATION of $20.00 or more you will help a child from pain of DIAPER RASH,
URINARY TRACT INFECTIONS and other medical complications. You may also DONATE diapers,
we except diapers of all sizes even ADULT DIAPERS. So we are counting on you to support us and
all of those little ones that need your help.
Send your donations to : Emerald City Ministries 631 parkway suite A-9 Baskin Square Mall
Gatlinburg, TN. 37738 Visit us on line at : Emeraldcityministries.org you can also visit our
DONATION page and make your donation from there. Thank you and have a bless day!
I recently was employed with this company as a keyholder. I was never late and with only 3 days of training did the job to the best of my ability. Within the first week the gm was shorting the tills money, out of fear of losing my job I kept putting my own money in so my shift would not be short, I soon got tired of doing this and notified the district manager of my issue, nothing was done. My gm had it out for me after that, shorting the safe, setting me up by jamming drops that caused me a 3 day suspension, balancing drawers incorrectly under my numbers so I looked incompetent. He found out I was bipolar and immediately hired a new lead to take my place, I finally got terminated a few days ago for a till that was 4 dollars over that I had not even counted to begin with. I feel harrassed and discriminated against, I also fear that this will affect me getting work in the future.
Your Boone, Iowa store is a total disaster there is very little Christmas out and you can not
get through most of the store because of the containers the freight comes in. The shelves
are very high and hard to reach the product. It appears the employees are working but
getting nothing done. Maybe they are short of help or something but the store needs help.
Please do something about it as it used to be a great place to shop now I don’t go anymore
than I have to.
When i first started working at Dollar General i was excited to get my first job . Come to work elated to start my day at work until a new manager came in replacement for the one that hired me and now its miserable working there. All the manager ever does is stay on his phone, girlfriend coming in the store every 15 to 20 minutes and i keep asking for change in my register and cant get it and he goes outside with his girlfriend and when i tell the customer to give me a second and explain the situation i have to go outside and get the manager and he comes in and tells me why i waited late to ask him for change. I just kept quiet when i know i been asking him 15 minutes ago and did what i could with the change i had in my register.theres no intercom at my store so cashiers have to yell for the manager to come up and most of the time they just ignore you or my manager yells what to me and ill ask him can he take off a item the customer didnt want. My manager has yelled at me twice on the 21st and the 22nd which was yesterday. The situation was there were two customers that were together. One left and the other stayed and the customer wanted me to start ringing up the items and so i did. four items in coming up to 10.94$ and the other customer comes back and says he wants his seperate and he’ll just pay half and he gives me 5$and i put that in and now its 5.94$. Hes like how? And i told i already rung up four items and he asks me if i could start over and i told him i cant start over unless i can get the manager. He demanded his money back and i gave it back i went for the manager.i Get the manager and try to explain the situation but he doesnt listen to me and looks at the screen and says ok he owes 5.94$ and the customer gives the manager back the same money i just gave back to the customer and im like wait he owes another 5.94 hes like what are you talking about he paid it and im telling him he did not and hes yelling at me saying he did and im saying to him that my draw is going to be short and hes yelling at me in front of customers and he says im getting tired of this and i need to find someone else. I was humiliated and hurt that hed embarass me and call me a liar and guess what at the end of the day my tilt was short $5.00 and he said hed fix it. And the situation for the 21st he apologized for and told me its alot going on and that he was sorry for yelling at me. One thing i dont do is bring my problems to work. And only if the customers knew half the things the manager at my store says when their not even half way out the door even in front of their face for the customers that dont know english well. I hate it and i wish the store i was at alot more professional. I just shake my head in keep working. Regardless of me not liking where i work i make the best of it and my day gets better when nice customers come in and put a smile on my face and we talk and maybe a few laughs. I just hope things get better.
I was sexually harrassed and then lied in by the employee and fired without even being asked my position on the incident. Termination was decided before I had even been talked to based on the lue if an inappropriate employee who gas a record with inappropriate behavior, misconduct, and poor work record. I will be consulting legal advice on sexual harassment since the company doesn’t find it important enough to address this issue with me.
TRASH !
A new store opened in middletown ohio on central ave. I asked where there garbage can was for outside they said they cant put one there because people dump furniture next to the can , ive never seen such a thing before , maybe in back where a dumster in the alley is but not a trash can next to the door . The parking lot is always nasty with trash and the employees have to clean the lot and the trash blows all over including in the alley behind my house . Last night i actually talked to the landlord of the property so he said and asked him about the issue, he said it was corporate policy what a joke .
If you need a receipt theres plenty laying around in the lot thanks to corporate policy not providing a trash can for its customers . Something is wrong with this picture !!!!!!
I would like to bring to light the harsh corporate practices Dollar General allows it’s District Managers use at their own discretion, on a whelm. This without fully viewing a situation of an employee before firing them. This occurred 11/18/14 in Cortland, OH. A store manager was immediately fired when the district manager arrived at the store and viewed a box of “stale” “credited out” Frito Lay product amounting to $25 sitting outside behind her car. This was properly credited out by the Frito Lay sales representative accurately, because it was out of date. Therefore, he was taking it back to the Frito Lay Bin to be thrown in the trash dumpster. The Dollar General store manager asked for the credits. IT WAS TRASH, GARBAGE, PEOPLE DUMPSTER DIVE FOR THIS STUFF BECAUSE THEY CAN’T AFFORD TO BUY IT AT WAGES SUCH AS THOSE LIKE DOLLAR GENERAL PAYS IT’S EMPLOYEES. This lady was fired because Delinda Reiter, district manager, exhibits harsh behaviors towards the employees she is hired to represent. She has displayed inappropriate professional behavior towards vendors in a retail setting. Unfortunately, immediately firing a person because they broke a company policy for taking “trash” “garbage” because just maybe this lady’s budget can’t afford extras, was NOT THEFT. The product belonged to Frito Lay is was appropriately credited out per videotape. But, for whatever reasons this FIRING, needed to apparently bolster a managers ego.
I will not allow people who are less fortunate to suffer at the hands of bullying or greed. Company policies are one thing, but this was totally uncalled for when the same district manager okayed for stale products to be given to another store manager a few months earlier at a different location. I am taking this to our local News affiliate and to the Nashville News affiliate as well. A little publicity never hurts….there are needy people in the world change your policies and learn how to maximize your trash as well.
I would like to know why you don’t allow small dogs in a covered doggie stroller or carrier in your stores? I have stopped shopping at your store and so has a few other people because of this. I like to take my fir baby with me as much as I can . You have to understand that to alot of us that have pets, thank of them as our family. And when I ask where the no pets allowed is they say they don’t know. ….I would like to shop your stores, but not if I can’t take my fir baby with me .
Because its against federal health regulations.. Think of yourself as the other shopper would u want a animal near your food product that you buy or clothes ..don’t forget they can be harmful to other people especially kids. What if someone is allergic to it..there is endless reasons why and why would you want to bring it do you take it to church or the doctor visit ..think about other people …its just a mut
Actually, you need to learn to read before you post dear…it is not against any law. That particular law refers to restaurants and stores with bakeries, not dollar stores. Also, a lot of people consider their dogs as their children…how would you like it if people said “Why would you want to take your kids shopping? After all, they’re just brats.” I’d be pretty ticked off, so before you insult someone or get rude with them, you need to put yourself in their shoes, or better yet, keep your fingers off the keyboard.
To start with I will introduce myself. I am Dianna and I live in Pennsboro WV. I try to get whatever I can for the homeless in Parkersburg WV. Statistics are that there are over 200 human beings that are homeless there up to date, and it seems to keep growing. I would like to know why is it that if something useful is thrown in the garbage at the stores why is it that they wont allow me to take what can be useful to the homeless so I can help make their Christmas a little bit brighter. I have gave the daytime shelter (its for a place to go to in the daytime to stay warm) all of my Christmas decorations. I did manage to get a whole rack of reading glasses that they threw away before they chased me away saying they don’t want to help them (how cold is that?). All the glasses I gave to the house have been donated out as alot of them cant get glasses to see and the reading glasses helped. Can you please give me something to show them that says I can look through the things they throw away? Anyone with any humanity would want to help. I did get permission from Family dollar that I could so why is dollar general being so cold about it?
My daughter works for a store here in mesquite tx. I spoke with what is suppose to be a general manager about the (tide bandits)they still laundry soap, and told him that it is almost proven that the store manager is part of this since they only are stolen the days she is at working. He told me long story short that he doubts she is part of this and has no reason to belive she would do it. HELLO!!!! She is the one in the back office that is located at the door they are going out of! She never gets up to see who is going out the back door. On top of this she “caught” someone else stealing? When I told him this he said he use to be a detective and was use to dealing with this, then gave me names of other stores that are being robbed from. This is a perfect example why my theory that dollar general employees need to get better paid or better jobs. Its lazy people like these two that makes it easy for stores to be robbed. If these two cant do their jobs, why expect the lower level employees to. Its not their job to do the managers and district managers jobs. They need to shut their stores down till they get better management. not impressed by either of them and they both need to go.
today I spoke with a district manager of a Baltimore dollar general who believes that false advertisement is the way to go , couldn’t understand what discount applied at the register meant and pricing is never clear at that store .the short of this is. while you may have made thousands from that particular sale. you have just lost a loyal customer who visits that store 4 times maybe more a week.
I just visited your store #14199, in Montezuma Indiana, and its always the same, there was 8 people in line when I went to pay, and when I got to the cash register there were 12 behind me, and I ask the cashier who is my cousins wife, Susan Bratcher, why didnt they open up another register and she said she didnt know, and I know better as she has been there for a long time, it is so disgusting to have to wait when it s not neccesary, this is a new store and already it is a mess, maybe the reason is that the Gordon Sisters run this store and the rockville Indiana store, that is there maiden name, it is a complete mess now, with the isles all blocked up with products on carts, I made a complaint to corp, so hope it will do some good, Rockville is the same way with having to wait in line??
My experience in aliceville Alabama was very bad the manager over the store kiesha was very rude
I recently put a application in at the store in Independence, Missouri on 24hwy I believe the address is 1014 US Hwy 24. I then went in to talk with the manager on the following Monday about employment. He then addressed to me that he would be looking at applications the same week. I then waited a couple of days and called back, after noticing that there were new employee’s at the location. Mind you they advertised four different ads for positions they were hiring for. I believe I am being discriminated against and plan contacting the corporate office to see why this behavior is exceptable. I am a college student and 40 years old, with cashier experience even as a lead cashier. I am able to pass background checks as well as drug screening. A employee told my sister that the managers had asked the three employees there to tell their friends to apply and are not giving the rest of the community a chance. So what are they hiding there? Why do they want only people that they know? I plan to take this as far as I can even if I get a job else where. Very upset, and will not shop there until this is resolved.
I’m on the exact same boat. I don’t mean to fill out the online application for multiple positions, but I just don’t know what I’m doing wrong. These guys say they need workers, but don’t hire. If you figure something out, I’d sure like to know. Lol
I feel you. I was suppose to become an assistant manager at a location in mt olive nc and was turned done because of a fender bender in 2010. What type of non sense is that?
I would like to take time to write to you about one of your employees. I recently took a trip to Eureka Springs Arkansas and had the pleasure of visiting your store there and there found one of your best employees. His name was Donnie and he is a real asset to your store. He was extremely helpful and wanted to make sure that he was noticed for his kindness. I can’t wait to go back and visit the store again and hopefully run into Donnie again.
Let me start off by saying I shop at my DG quite often, in fact I go to mine at least twice a week for odds and ends. I have a suggestion regarding a product. I has to call poison control because a bottle of acid reducer does NOT have the child lock on it. Now, I believe ALL medicine bottles should have the locks on them. I called poison control and was told it caused no harm but had it had child lock I would of never had to panic. Just a suggestion that makes sense.
Dresden Ohio’s Dollar General did not have the advertised ZTE Valet Android Smart phone reg 99.00 sale price for the 49.00 on sale in the Local flyer Oct 26 to Now 1 2014. The employee told me that they NEVER have the advertised items in their store and that NEVER give Rain Checks.
Also NO similar 99.00 phones were available.
I shop at the Jonestown, Pa store a few times a week. Today and last night I ran in for a few items and at both times the cashiers were not very pleasant. I guess the girls working there think we owe them something. I always figured if I and others don’t shop there they don’t get paid. What does it hurt to smile at customers and treat customers with respect. With the way the economy is today they should be happy they have a job. Now I don’t have to stop there to spend my money, I can always go to another Dollar General store or start shopping at Family Dollar makes no difference to me. But I do demand respect and talked to as a faithful customer that wants to come back and spend my money there. Now I suggest that corporate get in touch with the manage and have a long talk about the way cashiers are to talk to customers. A thank you come again always helps.
when you make 8 dollars an hour it dosnt matter what the economic is like, we don’t care what you have to thing. its hard to smile when there are people like you in this world who demand respect.
My gosh! Are all Dollar General stores a mess? The shelves are never stocked but the carts loaded with stock are always sitting in the aisles! It’s really hard to buy something when you can’t shove the heavy cart out of the way to reach it! Many people are choosing to pay a little more and going across the street to Family Dollar. It always clean and well stocked. What is dollar general thinking?! Do they need more employees or are they just lazy and not doing their job? DG I hope you know you are losing lots of customers or don’t you care?
yes they are all a wreck. my girlfriend manages a newstore, only 1 year old and it looks like it is 35 years old. makes no money, works about 70 hours a week. thats what you get when you will not pay money
Wayne’s girlfriend is dishonest. She knew what the pay was when offered the position…& knew of the extra resposibilities! That is no excuse for doing a slackers job…no effort!
My sons wife works at Dollar General in Manchester Iowa. She has Doctors notes to keep her off pending oral surgery to remove some damaged-now infected teeth. She was told she needed to file a leave through the matrix.claiming it was STATE LAW. Now we both know there is no such state law, at best a company rule. The problem is further escalated in trying to use the Matrix. It does not want to accept that information, and what can only be deemed an under trained, or unwilling manager cannot or will not help resolve the Issue. We are now attempting to go through the contact numbers listed above for help. Expect an email and fax from Manchester IA.
I shop at a Dollar General near my work.. Today I used my debit card and I don’t usually get cash back, but I needed just $20.00 today and when I checked my receipt there was a $1.00 convenience fee charge.. I called one of your stores and was told this was started about a month ago… That is a ripoff especially since a debit card is not a check and you are guaranteed to get the money.. Just so you know.. You lost way more than $1.00 today, because I won’t be shopping at Dollar General again!!!
Well honey you must be blind because it ask your permission before they authorize it .it says on the payment device there is a 1 $ convenience fee is that OK and you have to hit yes in order to proceed and the reason why is do retarded people won’t complain to something you agreed to DUH
hello my name is Rayshawn and I would like to talk about the branch in Buffalo New York 8960the floors there needs some attention strip and wax would be perfect for this locationit looks very unprofessional on that sitewith shinier floors more customers will come youyou can reach me at 716 381 **** my comment is to help Dollar Generalthank you
Just like to say that never had shopped at Dollar general before. I went into Dollar General # 15241 in east main st. New britain ct. And was using my manufacturer coupons. I shop with coupons to save money. Not so i can get everything for free. The so called female manager on that day on the day shift was pretty much applying her own rules when it came to coupons and what i could buy. “Im the manager” she said. I can t give that to you. Well if she wouldve taken The time to read it properly. The coupons specifically read ” any 3.5 oz or larger of colgate. But because it had certain pic of colgate she refused to give it to me. Did the same thing for the glade sprays. It said fall collection. She only directed me to the ones that were more expensive and wouldnt give me the ones that i wanted. I go to the store with items in mind that i no are the correct ones to buy to avoid hassles at registers. But obviously this shopping experience was untasteful. WONT!!!! be going back there again. Managers need to be properly trained on courtesy on how to treat customers and the proper way of handling situations. They need to make sure they can back up waht they say. Bad experience and rude female manager. I was so pissed i didnt get her name or i would blast it here.
Good for you, I totally agree that managers need to have more training and should have training on how to speak to customers.
Y’all both are crazy talk y’all are the type of people that try to get the cheapest thing of that brand so u get it for nothing please read the coupons they do have excluded items on There and plus the computer will tell them if it doesn’t match.. People want something for nothing and read the coupon because if they accept one that does not qualify corp. Gets on there butts about it . Coupon fraud read the fine print ladies
I would like to complain about the store in Celina Tx. (store # 08155) The moment you walk into the store, you see boxes upon boxes in the aisles, they are all unstable. Just to get down the aisles you have to leave the cart to get what you need on the shelves. Today I tripped over a box,and ran into a display. There was an elderly woman, using a cane, she of course tripped over some boxes on the floor.
This is a major problem for our town! We have tons of elderly people, that come into this store daily. Please address this problem, I would hate to see someone get hurt.
Thank you!
It’s Jackie again! By the way, some soft music would make anyone’s shopping experience and workday more cheerful. Even music for each season. I hope I get some feedback. If not, I will most likely start making some calls to corporate. I think it’s only common sense and fair to treat your customers and your employees with the utmost respect and dignity that the owners would like to be treated. Thank you for your time.
I live in Edinboro Pennsylvania. The Dollar General here is really a mess. The store is connected to a little mall with pleanty of empty stores so that Dollar General could move into one of those locations. I love shopping at Dollar General but this store needs some help. I have applies there with no luck. It appears they prefer younger people then us senior citizens to work there. I would love to go in and move that store inside the mall area and organize it so that people may enjoy shopping there. The dollar General’s I have been in at other sates does nto look like this. Am I disgruntled for not being hired? Absolutely not! It’s just my obsession for cleanliness, organization and wanting a more pleasant shopping experience kicks in everytime I go in there. Everyone who works should love what they do and have fun going it. I just don’t think this is the case at this store. If your store is neat, clean and a happy working evironment then you can triple your profits. However, if it is cluttered, dirty, and the employees appear sad you are going to lose money. Moving further into the mall may and most likely will invite other stores to join in. Which makes everyone happy! Is this e-amil ever going to reach corporate? Time will tell.
I want to complain a,little about thet store in wingo ky the two workers in there tonight on 10/27/14 were very rude and left customers at the checkout to go out side and diddle around for 5 minutes then they came back both to the registers and stood and talked there sent everyone to the other register to be checked out just simply rude and no people skills whatsoever
I have worked at this DG for a month now, and have not been happy with it at all. I barely get any hours. This store is a mess, merchandise is in the wrong places. Shoved behind stuff. I got wrote up last week because I didn’t meet productivity on stocking. Well I would have gotten it done if it wouldn’t have been for having to fix other peoples mistakes! They won’t allow us to help each other, which in a way team work can get things faster. The manager there doesn’t seem to know what she’s doing unless the big boss comes in. I get told nothing from her. I always find stuff out from other employees that have told me. Which isn’t their responsibility! When I ask where something goes, the boss doesn’t know an always tells me to ask one of the other employees. I’m so fed up with this place not being organized. While we are stoking from 6am to before opening,seein as we can’t talk while we are stocking it gets so quiet in there and it’s so boring and there’s so much negativity goin on we ask if we can play music. To help the moods. We were told no. Which is ok, it’s probably a rule or something, i don’t know seeing As I don’t get told XXXXX. I figured it would be ok since it was before we opened, so no customer would here it. Anyways, I was til it wasn’t allowed, well I went into work the next morning on my day off to check the schedule to see if it was done, ofcourse it wasn’t, and there was a radio up front where the cashiers are and it’s playing music. Like what the hell, and it was playing a station that I know shouldn’t be allowed, because I know that some songs on there that play customers would complain about. Once again, I’m so fed up with this place, I see why people keep quitting here. If I didn’t have a kid I would quit too. Then again I don’t wen get enough hours to raise my kid on.
I had wanted to go to dollar general last weekend and when I got to the Winfield Alabama store, around 9:30am, it wasn’t opened yet. Since when is the store not opened at this time? It seems that there is a problem with Management there…..I don’t know what the problem is, but on top of that, the manager is rude. Her name is Jamie. Also, I didn’t think that Dollar General hired family members, but Lisa, who is in management, is the store managers Sister in Law…….Seems like that is unfair, especially with a star employee hanging up by the register with the sister in laws name on it………
I have a small complaint, but an irritating one. In the middle of a pay period, I am trying to stretch a dollar as far as I can. Yesterday (10/25/2014) I go into The Dollar General Store on 4th Street in Hartsville, SC. I need some grocery items, and some cigarettes. Since Dollar General has cigarette prices comparable to the Tobacco Store, I decide to get everything at Dollar General. As I entered the store, I glanced over at the cigarette rack, and the price is clearly posted.($5 per pack) I wait in line for a while, and purchase my items. I got out to the car, looked at my receipt, and discovered I had been charged $5.49 per pack for the cigarettes. Is this not wrong, since a price of $5 was clearly posted on the cigarette rack? Seriously, Walmart is across the street, and they sell them for $5.17 per pack. Had I seen the $549 price, I assure you I would have gone to Walmart. Sorry, but this just seems to be False Advertising.
I have only shopped in DG twice …… It’s not the store per say, it’s the location and the frightening people loitering in the front of the store….eeeek..it’s like Halloween everyday. I would rather pay more than go into a DG store with these “crackheads” outside.
However o was in hemet ca for a family situation and ran into the DG on Stetson. While waiting for my pizza to be ready…..oh good lord the back alley drug people out front actually scared the pee out of me.they were in between the liquor store and DG……but I didn’t want to run across the street to stater bros….as I walked in scared from my life ……the front of the store out side was clean the sidewalks were clean so I said ok what the heck just get what you and get the hell out of here…..and to my surprise and what a surprise it was…the store was very very clean needless to say I was shocked at how clean and neat the store was…I got what I needed and a few other good finds and went on my way….during my check out I asked to speak to the manager…the clerk chuckled and said good luck with that, I said what the clerk said her remind she isn’t here…..I asked who was in charge the clerk said our Assistant Manager is here, I asked to speak with them…..the assistant manager came over to speak with me and what a wonderfully nice person she was, I complimented her on the cleanliness of the store inside and out…she said thank you very much I appreciate your kind words, it means a lot to me and my employees, she was so nice and friendly and seemed generally concerned about here customers and and the store, I was very impressed, during our conversation one of the …..freaks from outside walked in, and with a firm yet thoughtful tones he told him excuse me…you know you are not allowed in here, (he made me want to pee myself he was a bit frightening) he never said a word and turn and walked out, I was so impressed with how she handled that individual in front of customers…
Because of the kindness and friendliness of your assistant manager (Cheryl ) I actually went back into the store the day I left to head home.
So I just wanted to Thank her for making my experience at DG a pleasant one which actually had me go back….
thank you
I’m sure everyone has heard about the cashiers at walmart that were hitting the cash back button, from their side, whenever a customer used their debit card without the customers knowledge or consent, then handing the cash off to a “friend” that came thru the line later, well I’m pretty sure you have a cashier like this at store #13532 in Williamsport, MD. I’ve shopped this store several times and, to my knowledge, never had this happen. Yesterday, at checkout, I swiped my card, put in my pin# and 10.00 cash back popped up on the screen, the cashiers hands were on her keyboard, as they usually are to proceed with the transaction. My hands were no where near the keys to even request anything. And I would never ask for just 10.00 back. When I said something to the cashier her reply was that “the keys are very sensitive and it does that sometimes.” Seriously? If this is a known problem, fix it! But I don’t think that was the case. As I said, my hands weren’t even near the key pad, I was putting my card back into my wallet, when I looked back up, it was popping up onto the screen. So I have to wonder how many other people have had this done to them and didn’t catch it and if all your cashiers are doing this. This needs to be checked into, you don’t want to get a reputation for your employees stealing from the very customers that make sure they have a job. I’d let you know who the cashier was, but there’s not a name on my receipt, or anything to indicate what her employee # is.
Thank you
the cashiers cant access the cash back on the registers. it only shows up on the pinpad
i work at DG there is no possible way for us to make it so you can get cash back unless we reach around to the pin pad in front of ur face and touch it on the pin pad
So very true…
I agree with the previous comments….I work at a Dollar General in North Ga and Ever since the cash back thing was added we have some issues with our debit card pinpad It will if you do not click No on the cash back It will pop up 10$ you must hit decline….There is no way we on the other side can access your cash???? Our register doesnt even open unless you get cash back or unless you pay some cash and some debit for merchandise ….:) hope that clears up some confusion..
When my wife was hired in bartlesville ok she was told that she would receive 17- 22 hrs per wk. the first week she was scheduled 17 hrs. The second week it was 9 hrs. The third wk it was 4 hrs. When she was hired the district mgr (Ronda) accepted the available work schedule. The last two weeks her schedule
E was zero (0) hrs. When she asked the manager the manager texted my wife and stated “I don’t have you on he schedule because of your avialability”. It appears that my wife is being retaliated against due to some conflict in management. When my wife called the district manager her phone call were not returned.
I would like to get information on opening a Dollar General Store. Are the stores franchises? Is there anyway I would be able to open my own store?
Extremely Interested,
Sandy Robling
First & foremost I am a customer and I should b treated with the utmost respect. In the name of convience, I had banking business in the same vicinity & proximity as this dreadful store location #110 @ 1019 tiger blvd. clemson, s.c. Unbeknownst 2 me that I would be in hell on earth, inconceivable is an understatement 2 describe my unfortunate encounter & experience. I’ve never, ever observed such unqualified disorder at the register with this so-called cashier there was zero common courtesy which is the bare minimum much less any customer service which was absolutey none existent. Consequently there was absolute silence no greeting whatsoever she was so unbusiness-like,indifferent, bias, horrendous, ignorant, reprehensible, inept, cantankerous, incompetent, very hateful and ugly. Ultimately it had the audacity 2 b facetious at the end of the transaction, then ask me where do I work so that it could possibly come & cause mayhem on my job. My response 2 to this ridiculous person was & I quote: “the Fortune 500 Company where I am employed is heavily secured & that security wouldn.t allow the likes of her anywhere near where I work” unquote.Therefore upon that disrespectful exchange I requested my money back, I will not patronize nor frequent an establishment with my monetary gains that has no-class associates that commits a blatant faux-pas. Then 2 add insult 2 injury, she & another associate formed a tag team alliance against me. No one tried 2 remedy the situation hence the description. My money should have been in hand by now, then they started lying saying that I called them the (b) word when I dispise that word myself much less part my lips say it, an outright lie, but they kept unleasing their ignorance. Ultimately they also threatened 2 call the police which was totally unrelated to this whole scenario which was a definite waist of my very important time because I work 80 ours a week & that was my only day off.. I truly hope Dollar General does not & wil condone this behavior especially in this area that has backward mentality because this is the 21st century 2014. I suggest and I recommend corporate Dollar General if there are associates of color in your ranks 2 have some hidden shoppers 2 visit this location, believe me it is desparately needed in oconee county if they can tolerate the country music, which should stay neutral at all the stores. I am not originally from this state had it not been for my job I never, ever experienced this at any other store except here,but never, ever, infinity here again. Thank you very much for your time.
7280 lskeshore store. Mentir Ohio. This store is always a mess. Stock never put up can’t get down isles. Very unsafe. Needs help. I am a schoolteacher. I would love to have a second job and keep your store neat. Clean and organized.
440-796-****
I am writing to inform corporate office of the store manager at store# 2199 Indianapolis, in.46219. She is very rude to customers and also treats her staff with the up most disrespect. This is not the way a store manager should act in a professional setting. I currently shopped in this store last week and seen an employee crying and saying they don’t even want to come to work. They are not able to talk to the district manager due to the fact that the store manager will cut the employees hours. I hope you can look into things and resolve the problem at hand. No one wants to shop in an environment like that. Something needs to be done! Thx
I live in a small town and all we have is dollar general and food country. We have the worst store within 20 miles. There are 7 stores within this area.You cannot get down the isles for freight that somehow cant get put up no matter how many workers are there. the manager for whatever reason wont hire people who are willing to work and do a good job. I watch and cannot believe the lazy people that work there. I helped set up walmart in Marion, Va. and worked 16 hours at a time putting up stock and i was a lot older than the employees working out there. They brought the manager from another store to fix it. Thats a laugh. Now if something isnt done then you might as well close the doors on this store. Saltville, Va.
To whom it may concern, I live in the small town of Oakman, Al. we here in our town was proud when Dollar General came to our town. Now with the things we here going on in our store sometimes we don’t know if we are proud anymore or not. We had a great store manager whose name was Chance Cook and Asst. Genie Chappell. Chance left I guess for a better job and they moved in a new manager whose name I don’t know. She came in and started cutting kids hours where they couldn’t make any money some of them were cut to 10 to 19 hours a week those who had been there for a long time. She started firing people right and left for nothing. One girl got a drink and didn’t pay for it for seven minutes. Another girl got a drink and chips for snack and didn’t pay for them until it was time for her shift to be over.Chance always took care of his people. When you would go in the store before employees were smiling ready to assist you any way they could but now you go in and you can tell they are scared to move afraid they are going to get fired.I checked out yesterday and the cashier dropped a quarter when she was giving me my change and said I hope she didn’t see that I will get fired. I hope that changes can be made to make this a good place to go shop again. Companies need to take care of the people who make the companies what they are and it not always management. Its the ones who stocks the shelf and the cashier who check people out with a smile. This store is no longer that way.
I recently acquired employment at store#7335 and there is a dispute about my hair accessories. As it states in the dress code head coverings are not acceptable, however I am not wearing one. I take a simple black handkerchief with a white pattern on it and fold it to the size of a large headband (approx 4″ wide in the back or front depending on how it’s worn). I have been told that it could be perceived as “gang affiliation” ,I’ve been told it covers “too much of my head ” that it isn’t “bland enough” to comply with my “uniform.” No one can seem to give me a valid answer. Every time I suggest a way to make it “acceptable” there is another excuse. Traditional fabric/elastic headbands will not stay on my head, as well I have suffered from chronic migraines for 21 years. The way I wear my HEADBAND helps relive symptoms that make it possible for me to function at work. I think that this is completely out of line , in no part of the dress code does it have any stipulations on headbands ie, color, pattern, width, etc, etc. Please fix this nonsense, how can wearing a headband pinup style translate or be perceived as “gang affiliation?”
Oh yea I forgot to add that I haven’t received any gas money for traveling to the store in Scott, Arkansas to help out. I kept getting told I had to do it myself on the website. I asked the previous manager Brenda Snyder she never helped me and I also asked the current manager Brandy Deboard and she didn’t help me either. My district manager was told and all he said to me was he they weren’t doing their jobs. I worked with them I know they weren’t doing their jobs I called you to get it corrected not be told that the managers he hired weren’t doing their jobs. He should seriously lose his, he is the worst District Manager I have ever had to work for.
My name is Brandon Norwood and I was recently fired from the Dollar General in Lonoke Arkansas. Store Number 11892. I was fired for refusing to sign a write-up that stated that I didn’t recover the store one night. When asked what didn’t get recovered the store manager Brandy Deboard couldn’t tell me what didn’t get recovered. All she said was she was written up also. Who wrote her up? The district manager hasn’t been in the store for quite a while so how would he know if the store wasn’t recovered. Also I called the DM Daryl I think his last name is Jackson the previous Monday reported the store manager for not working the hours that she said that she was working. She would leave early every chance she could get as well as being late on a few occasions. I have had to call and wake her up for a shift that she scheduled herself. What kind of manager is that? I wouldn’t care what hours she works but I have only been getting scheduled 18-20 a week. The week I was fired our total hours for the store was 120 hours. The store managers hours are not included in these hours meaning if she works 50 hours there is only 70 hours left for the other five employees. The store manager is taking up our hours, not staying for the time she scheduled herself, and still getting paid for it yet the other employees including myself are struggling with bills. I informed the DM and when I asked him about it Thursday night after I was fired he had said he hasn’t been to the store to look into it and to me sounded like he wasn’t going to look into the matter. I think he is getting extra money or bonusess for falsifying store hours and I think the store manager knows about it which is the real reason I was fired. Because if an employee calls saying that a manager is basically stealing from them and the District Manager does nothing I also think that they are just as guilty. I called the Regional Manager Mark Contos, he didn’t really want to talk to me all he told me to do was call the dispute hot line. I think my job should be restored and your company should look into the practices of some of their district managers and store managers. Look at all the video leading up to the day I was fired and look at the hours that she scheduled herself and you would see a lot of discrepancies. Oh yea I think she also has a relationship with the assistant manager he goes by Zane for some reason because he was the only person that got interviewed he is a friend of the store manager and he doesn’t have reliable transportation to and from work. Brandy has picked him up and dropped him off on numerous occasions. I’m not saying that he shouldn’t have been hired as a cashier or 3rd key but not Assistant Manager. I have never worked somewhere where an assistant manager was hired who didn’t have their own transportation to work.
The store in Allen Texas off Main st. Is not the most people friendly place to shop
The lady in there is rude and she doesn’t know how to talk to people.
I went in to buy cleaning product like i do every Sunday, she scanned every
Thing & i told her i was using two different cards, she said ok she pushed
Her buttons on the register charged my card & told me i owed her cash for the remaining
Balance i said no i don’t have cash I’m using a card. She said i dont have cash either rudely
I told her ma’am that was uncalled for she said well what do you want me to do. I said give
Me my money back.she said she can’t i asked for a manager or corporate number who could help me.
She said she’s the manager & she didn’t have corporate number she could not void the transaction she had
Me swipe my card again & then asked me for my card to swipe for her self.?? Long story short dont
Go to this store theres one in Plano on Parker Rd. Were they know how to treat customers with respect.
I speak for a lot of folks that shop at your stores. We are sick and tired of every time we check out, we are asked to donate the left over change, be it a $0.05 or $0.98. I go there to get my supplies. Not to be made feel uncomfortable if I don’t give. this is getting old and now you got the gull to ask for donations on the card machine. This is leading to a me and others somewhere else.
I would file a complaint. This something I don’t usually do … but I feel it is necessary, because of my recent experience. First, I made a purchase of at least five items at the Dollar General in Gonzales on Oct 11, 2014. I realized later, that I purchased two cold medicines and I only needed one. The name brands were Nyquil and Dollar General brand. I kept the most expsensive one and decided to return the cheaper one. I was charged $5.75 for the one I received in Gonzales, which was the not the one scanned, the on scanned was the DG brand for $4.00. I am from Baton Rouge, I don’t live in Gonzales. I decided to purchase some tissue, a mirror and some gummie bears on my lunch break (today 10/17/2014 @ 11:30 am ), so I decided to return the item (DG cough medicine) to the store, which by the way had not been opened. The Cashier who was rude from the start (attitude), She then stated “I couldn’t return it in Baton Rouge, because they scanned the wrong one and over charged me a dollar and some cents and that I had to take it back to Gonzales”. So, I called the Gonzales store and he informed me that it should not be a problem to return it at any Dollar General. It was a dollar general item and any dollar general could return it. I didn’t have a problem with getting less back, it was only a dolllar and some change!! I did speak to the manager at that store, who by the way .. was nice about it, but still said, she couldn’t return it… I didn’t get that. So, I went to the closest DG and they returned it without an issue. I think all managers need to be knowlegeable on the rules and regulations for returns and not have customers running all over town and also, hire better cashier’s with a better attitude, I was five seconds away from letting her have it… She was rude! If she doesn’t want to be there, leave there are other people who would love to have a job. The Dollar General Store I am complaining about is 5652 Government Street, Baton Rouge, La 225-926-0018. Store# 6589
Hey D G, I know your trolls are lurking here. We need a resolution. You know, case 1023016438. Please contact me for resolution. I have contacted you. This has stressed me. Threats are bad business, umkay.
It’s pretty sad when you cant go to work without worrying about getting fired by abunch of sitting in their office big headed corporate hotshots. I work for an amazing manager in a store thats not keep up by the company because its not in the budget to make changes that will in anyway benefit the employee’s buts ok to spend millions of dollar on nascar and trying to buy another failing bussinuess. But back to the point my manager who’s work for dg for about 11 years works for chump change compared to some of the managers in the area who are nothing but a bunch of lazy chumps. whens she not worrying about the district manager giving her extra payroll to try to make the store half look decent and taking it away half through week an forcing my manager use her vacation time to make up for the extra payroll already been used to put towards these little stores thta are lucky to even turn aprofitt, she has to worry about these low life customers who if they can’t save a cent here or there get so rude to her, today a customer came in after going online to see what items have pennied out came in and started with my manager about she wants all these new christmas toys for a penny my manager tells her she cant do that a she yells at my manager. now my manager worried about getting fired. corporate needs to get a clue about the customers alway right law ya seem to go by. and take care of your employee’s who destroy their bodies for your lack luster company.
I’m about to shut your company down for illegal practices and publishing. Your company had been promoting products and publishing. .5 to 2.22 excess everyday. Managers can’t even correct on alcohol and tobacco. National and world wide news. Years of proof. Cost me. How would you like to handle?
The dollar generals sales paper has false advertising. I went there tonight to purchase a Glade automatic sprayer for christmas. The sales paper says 5 dollars in instant savings at register meaning that the original 10 dollar sprayer would be 5 dollars with the coupon. However when the item was rang in it came up as 10 dollars. I informed the cashier that the sales paper clearly states 5 dollars at the register. I was then told by the store manager that the coupon was inside the box and that i would have to purchase one and then purchase another one for the discount. ( this is not what the paper said but ok). I went to my car and opened the box in which i found nothing inside. I took the sprayer back inside and told the manager that the coupon was not inside and that i could see the glue where it was taped and that i just wanted my money back. Before i got my money i had to sign for the return in which the MANAGER through her pen at me and accused me of stealing from her store. Really lady i just spent 30 dollars in your store just on this trip not including the other two trips i had made to the store previously that day. As i was leaving she threatened to call the police if i ever came back to the store. Needless to say i am not at all happy with her lack of customer service skills or her rude behavior. It was uncalled for and just plain out rude. By the way this happened at the galveston,tx dollar general.
Dear Dollar General,
I’m writing this email as a very dissatisfied customer I usually frequent your store #14406 more then 4 times a week since I live in a rural area and it is more convenient the driving into town and going to my local walmart but of coarse your prizes a bit higher then them so to balance out the cost I like to use my clipped manufacturer coupons and it sad to say I have been turned down at check out multiple times by your employees saying I cannot use my coupon because according to them it has to be the item in the picture..I have tried to explain that is not always true but they are close minded and don’t not even bother to listen..Example today I had coupon that states$2.00 off two old spice products (excludes trail size) so I had 2 old spice swagger 16 oz body wash which coupon states limit one coupon per purchase of products and quanities. Which means my product was 16 oz old spice body wash and the quanities was 2 which I had ..but according to your cashier because the picture on the coupon was a swagger old spice bo bodydy larger then 16 oz and a old spice deordant I could not use it..I tried to explain to your cashier that it didn’t matter what was on the picture but that I was taking 2 old spice products n could be anything. As long as it was an old spice product and it was 2 items n as long as they weren’t trail size( which 16 oz is not trail size) , but she refuse to listen and said sorry.It is a shame that this has happen to me multiple times because after today’s trip I rather drive 7 miles into town and takes my business and coupons elsewhere, where employees are properly trained and have better listening and understanding skills…Not just my transaction that would of been close to $ 14.00 transaction turned into a $2.00 transaction due to the lack of knowledge of your employees.Please reply
SINCERLY,
A very dissatisfied customer
How can I get access to my work hours online when I am putting my information in but it has an error message. saying it’s invalid .
I live near your Bearwallow Rd store that I shop at regularly mainly because of it’s convenient location. There are a couple of things, first the lady who works the night shift wears off white latex gloves that are damn near black from dirt,grit grime. She refuses to change them before touching my items and gives me an attitude when politely asked. Second I am a regular who has plenty of gray in my hair, I am carded every single time I purchase cigarettes by the same people who have carded me several times before. I don’t not accept store policy that disregards common sense when it comes to having to card me for cigarettes, each time I have to take it out of my wallet to the point of shopping at this store is no longer convenient.
I read your coupon policy then downloaded your DGapp for my phone. Policy says I can stack dg coupons with paper. But store says no because dg website coupons are simply manudacturers coupons that dg takes from other sites. This is misleading.
I’m having some issues. I need to know who the district manager for store #1598 is as soon as possible! Please and thank you!!
this in regard to the dollar general in Spring City, TN great and helpful staff but seems like every time i go in there they are constantly stocking and trying to maintain the store. And the store is always full with customers, so many sometimes i just pass and head to walmart because i know that with so many other customers in there and the staff constantly trying to keep up with the demand from customers i know it will be difficult to shop without running in to someone. So in my opinion a larger store is needed and would probaly generate much more profit for DG because compared to other retail stores in the city, prices are most of the time lower at DG. So with a larger store and more items to choose from would lead to much greater sales in this area. Would greatly apprciate a larger store here and again amazing and helpful staff, with a larger store no telling what a great staff could accomplished. thank you and hope to see DG Grow in my area.
Bought gift cards cashier had trouble with my check. Recipet sas cal tax prod. Are my gift cards gonna work? This was in Darlington WI. I’m sending gift cards to Afghanistan.
i had to waive through a lot of negative post to get to this section
Seems like plenty of OFI,
My store is in Bostwick FL, I shop there at least 3 times a week..
Great store, great team. No complaints..
Thank you DG for coming to our little community
Durby
I worked at dollar General for about 6 months and in that 6 month period we have had 3 managers.I worked at store 12977 in Apple valley ca. off of Navajo. the first manager that I had was good he helped and got the job done but I guess it was not good enough for the big people. The second manage we had well she really didn’t do nothing she always was behind she worked us as slaves while she sat in the office all Damn day the store is always a mess recovery they say is never done right even when it’s done right I was a excellent worker I did my work and other people’s work to man I stocked better and faster then some guys that work there..now on our third manager well he thinks he’s all that he talked mess to a couple of his employers and he’s not suppose to talk to them like that we’ll anyways on Sept.29th I was stocking and I heard a pop in my back and didn’t think nothing of it then 2 days later my hips started hurting I called my manager to let him know that I hurt my self and I need to file workers comp and he said to wait till he has time to fill out the paper work I asked him 3 times and I am still waiting can somebody tell me what to do as of the 29th of Sept I quit my job and I am still waiting for him to do something by law I don’t have to wait for nothing
to whom it may concern the store 12977 in Apple valley ca Liz a very unorganized store it is very dirty and the new manager there is very rude to his employers he should not be like that I was in there one day when he was yelling at a female employer and I really though that was wrong you are not suppose to treat your employers like that . I use to come in the store all the time now that a female worker just quit I am not coming back she was a nice person and she had great customer service .now she gone cause of all the bull carp
I just want to file a complaint on store #01197. The complaint is not against any of the employees as they have always been very pleasent & helpful to me. I love shopping at this location as it is in the town I work in and it is very convenient for me to go there on my lunch hour or after work on my way home. My complaint is the condition of the store. Everytime I go into this store the aisles are cluttered with boxes of product needing to be stocked. Not just boxes but the huge flat bed carts that have tons of boxes on them needing to be stocked. It is so bad you cannot get a single cart down the aisles, and in some cases you can barely walk down them without a cart. 90% of the time one whole side of an aisle will be blocked making it impossible to look at what might be on those shelves, and if you need something off those shelves then I guess you are just out of luck because you are not going to get to it. There are many days I would go into this store with no paticular product in mind, but just want to look and shop and see what they might have that I just can’t live without. This is not going to happen in this store as the aisles are inaccessible and impossible to see what is on the shelves. Today, 10/4, I was interested in seeing what kind of items they might have for fall decorating. I could not do that as this was an aisle I could not get down, it was blocked with boxes, and a flat bed cart piled even higher with boxes. I don’t know if this is a matter of lack of storage, or lack of personel, but all I know is that as of today I probably will not longer go in this paticular store because of this issue. I am not happy about this as I like the Dollar General Store, and they always have fun items, especially seasonal, but what is the point if you can’t even get down the aisles. Also disappointed as I like to promote my local business’ and I like the employees there. However I guess I will have to go to the Family Dollar that recently opened in this same town, as everytime I have been in there the ailses have been open & free of clutter. I prefer Dollar General, but my frustation level has reached it breaking point. Thank you for your time and attention to this matter.
I was in the dollar general located in lehigh acres fl on lee Blvd. Where the “new” Manger accused me of looking like someone who stole something out of his store before. The Manager Who said hes been there for I don’t know maybe 2 weeks said one of his employeessaid I was or looked like the person who stole something and ran out the store before. So I was not only offended but I was shocked that he would just walk up to someone and say something like that, he had the nastiest attitude and was saying if you want to steal don’t come in my store and all kinds of crazy stuff. Now this location is fairly new it’s been open for a couple of months and Ive been in this store numerous times because it’s right on my way home so it’s convenient. I’ve never had a problem as long as I’ve been going there with anyone accusing me of such bull crap. I don’t steal I don’t have to and why would I go back to a store that so called “caught” me stealing to buy something? It makes no sense. My mom was so angry when I told her about it she went in to talk to the manager and he was extremely rude to her telling her to get out and he doesn’t have to talk to her. He then said that his other employee saw me take one of the two items that I purchase today out of my purse, yes I said out of my purse. He said one of the guys who work there saw me take it out my purse so I asked him to show me the servailance video and he said he doesn’t have time to show me, so therefore he was just lying. I asked him that if I had been in the store stealing shouldn’t he have called the cops? He didn’t want to talk so much after my mom told him she would sue him for trying to.slander me, he told us to get out and he would make it so we could never come back in the store. I told him he’s got to have a reason for that and he had nothing to say. He was all upset because he got called out on lying on me for no reason at all. He was being nasty even after I purchase my items one I’m wich he said I stole but it’s on my receipt. Don the new Manger is a really nasty person ans I doubt he will be in that position very long because he has no people skills and obviously no home training on how to respect others.
I just wish someone from corp. Would just call and ask me why me and my whole team walked out. They dont seem to care about there people at all!!!!!!!!!! I worked for dg for 14 1/2.yrs And not even a phone call to see what would make a whole crew quit.
To whom it may concern: I was shopping in store # 3090 ( 9221 Two Notch Rd Ste D) Columbia S.C 29223. There was a price discrepancy on a item and the employee was very disrespectful and unprofessional. The assistant manager was present and did not say anything to the employee and I also thought she was unprofessional especially being in management. I could be reached at (803) 586-****. Thank you so much in advance. Have a bless day.
I am writing to complain about your product! Your diapers that Dollar General make are horrible! My daughter who is 13 months old wore them for the first time last week 10/01/2014 and to my surprise, the gel that your product has inside the diaper seeped out and the diaper also broke open and this gel was on my baby’s butt and vagina area and ended up with a chemical burn. We had bring her into immediate care because it started to bubble! She has 2nd degree burns from this incident! I personally think you should take this product off your shelves! We are also considering contacting our lawyer! Please respond back to me and let me know what your intentions are on this matter!
The dollar general in Rural Retreat VA are ripping people off and are Very rude and hateful. They overcharge on prices that are posted, yet refuse to post the new price so that people are aware of the price increase. An item that is $6.00, they charge $6.50 at the register and will not refund money unless you point it out. Since a lot of people buy this item and do not realize they are overcharging them, they go home paying extra while the manager pockets the money. No one likes the employees because they are horrible at their jobs, are hateful and very rude. All of the employees at the dollar general in Rural Retreat VA are crooks and hateful miserable people.. Not a good way to run a business, they only Ruin it. I will Never shop there again, and it’s in my hometown.
i worked one day last week for 4 hours because the manager didnt know where i should be. So for that day i worked i was suppose to get paid. My check is suppose to get direct deposited to my bank account. Went to go withdrawl money and my account says its empty. So needless to say i got rip off!!! this is in Nocatee, Flordia.
As I read these other comments, I see we are not the only ones with the same complaint.
The store in our area, which we were thrilled to have open, is woefully understaffed. It is often nearly impossible to pass thru the aisles due to racks of boxes needing to be shelved. Often the cashier has to do the stocking, leaving the front unattended, which one would think would be risky, business-wise.
your store in calvert city Ky is dirty and clerks are rude.. Went to get Ginger ale on sale when I asked t=where the ginger ale was the clerk said on the back wall. Lair!!!!! had to ask 3 other customers where it was. When I could find no ginger ale, ( which the clerk should have known they were out) I asked for a rain check to be told no rain checks…@!!!!!!!!! what stupid store doesn’t give out rain checks????? the sale doesn’t go off until sun oct 4th and this is thur. won’t be back in the store again…May GOD be with Family dollar and you never get you way of buying it.
I would like to complain about the store located on NE 45th street in Lawton, Ok. I am not sure if it is a lack of staff or inefficiency but the condition of this store is deplorable. Product that is needing to be shelved is always in the middle of the aisles. This leads to an extremely cluttered store which also lends itself to the potential for accidents. I do not feel that I should have to forage through the unopened boxes to find what I came into the store to purchase. I was recently told by an employee that “upper management” would be visiting and there was a plan to get the store “cleaned up” but I have seen no change. We have more than one of your stores in our town and surrounding areas but I have yet to encounter one that is as poorly handled as the one I have mentioned. This has been an ongoing problem in this location for some time and I know several people who will purposely avoid this location due to its condition, someone needs to step in and take a look @ this store. Your employees deserve to work in a store they can be proud of and your customers deserve to spend their money in a place that appreciates their business. If this location is a reflection of your standards you make want to take another look.
I went into a dollar general store in Keysville VA. Everytime here lately, the isles are so cluttered with stock to be put up and the girls that work there are standing talking to customers, not doing what they are there for, TO WORK…I asked one of them to move the bins the other day and she acted insulted that she was helping me to move them. Their manager has been with them and have seen what is going on. This store is a terrible place to visit. Family Dollar is next door and I will be going there from now on, with helpful cust reps, clean store and items that are ready to buy.
W Kelley
I can never get the coupons to work by using my cell phone number and you don’t realize it isn’t working because the Van Alstyne, Tx store does not have a screen so you can see the prices of the merchandise. I had several items that did not ring up the sell price and my coupons did not work. They need a price screen so the customers can see the prices.
SOMEONE IS GOING TO GET EXTREMELY HURT IN YOUR
SHARON, PENNSYLVANIA STORE!
MY MOM ALMOST FELL TWICE THE OTHER DAY BECAUSE THERE IS MERCHANDISE, BOXES, DIRT AND CLUTTER ARE IN EVERY AISLE!
THERE IS A DIFFERENT MANAGER THERE EVERY MONTH….
THIS LAST ONE IS THE ABSOLUTE WORST!
PLEASE HELP!!!!!!!
CLEAN UP THIS STORE!!!
IT’S DISGUSTING!!!
I am writing based on my concern for employee welfare. The store in Palm Bay, Florida on Malabat Rd ran by a manager by the name of Yolanada has been making employees work off the clock with no pay stating if the district manager finds out then she has “nothing to do with it and didn’t know it was happening.” When clearly she does because I’ve personally overheard she say that exact same thing. She is also clearly ripping employees off on the hours they’ve worked but it doesn’t show up on their paycheck. This is a clear violation and illegal as well. Someone needs to do something about this manager being sneaky, not reporting hours worked correctly and forcing employees to work off the clock with absolutely no comensation stating they’ll be fired if they don’t clock out and continue working. I would very much appreciate someone coming to fix this problem because the legal system might have to get involved if not.
Signed by
A very concerned parent
The employees need to contact the Wage & Hour Division of the Dept. of Labor Working off the clock and not getting paid is illegal.
I wanted to finish up what I was say the girl was using a red and black cell phone case had the phone up talk to me so loud. Did not care if we got the right stuff or not didn’t say goodbye have a nice day I see you nothing she did even look at the customers. But I know I went there it was about 615pm and I think her name was Elizabeth. I mean can you get any ruder than that. I have been to many of the dollar generals but I have never seen one like this I mean she’s terrible I mean if I wind up with the wrong plugs this is uncalled for and we need to get the squared away right now because I don’t think it’s fair for me and the other 5 people thank you
hello I came to your store today which is September 25th 2014.I went to the store 07028 Celina Ohio and I came in there to buy some stuff and the cashier was on her cell phone 25 US customers talking about her dog talking about her dog getting them out if you want to put a dog to sleep just to go check on the house I mean just making total conversation not paying customers never acknowledge anybody came in never try to help anyone I couldn’t find the earphones for my sons phone she wouldn’t even stop to help me didn’t even question me when I came to the cash register nothing she just bring things up past the receipt I left the bag sitting there talking to cell phone I believe her name was Elizabeth
As a Dollar General Employee I am flabbergasted by the policies incorporated by Dollar General.
1. All Dollar General Employees are considered thieves the moment you hire on. The camera’s are so the employees can be watched, NOT the customer! Most employees who work for Dollar General do so because they need to make a living just like everyone else, we/I did not get hired by Dollar General just to be accused of stealing.
2. On truck days its a joke! When we go to unload the rolltainers, they are jammed with so many boxes, they fall on you when unloading. Also, who ever is in charge at the warehouse, needs to make sure the employees there pack the rolltainers so the merchandise does
I worked for Dollar General #3111 for over 6 years, always worked my scheduled hours and then some. During my time of employment I could not estimate the number of hours that were worked off the clock so that the District Manager did not get a confrontation by the Regional Manager on their store visits. For example, it would be 1 hour prior to the store closing and Id get a call from District stating corporate jet was landing first thing the following morning and the store had to be perfect…..of course I would be in there doing just that till the early morning hours off the clock. There was times that I literally spentvthe night in the store, going home as the opening crew was coming in, because floors being waxed.As the Assistant Manager there none of this was my responsibility but yet we couldn’t depend on the store manager. I was recently terminated for bullcrap reasons and I am considering a lawyer and pulling all the hours I worked off the clock for this company.I would work after hours, off days, go fill in while the manager went to the doctor or on a conf. Call…I was also told by district that they didnt care if I did have to walk in the snow with a half inch ice coating the ground, I BEST GET THAT STORE OPEN!
I have read some of the above complaints and I completely agree with the majority of them. The dollar general in my area is referred to as “The Wh**e Store.” There are a few select women there that put their sex life on display. This involves working in a public place with their necks covered in hickeys and standing behind the register, shoving their tongue down another’s throat. I don’t think my kids should have to see that when we go shopping. And I certainly don’t think they need to hear cheating gossip while the cashier is checking me out.
Also, I have witnessed certain employees degrading the company and their fellow coworkers on social media. If the employees can’t even stand Dollar General, then why are we as customers expected to like it?
I have contacted the district manager for this store and nothing has been done. I have contacted corporate and nothing has been done. I will no longer shop there and I will continue to advise everyone I know to do the same. If this is what dollar general allows their employees to do, then I do not support them.
I went to the dollar general in Decatur, Michigan yesterday Sept. 22nd to pick up a couple things as a I sometimes after work and when I went to pay I gave her a ten instead of a twenty. I didn’t realize that since she had it out of view, and then I gave her the change. She kept starring at me, then raised her voice at me and said twenty four, twenty eight, I thought maybe I didn’t give her enough change so I gave her another twenty-five cents, that is when she slapped the ten dollar bill on the counter and raised her voice again and said to me madam I said twenty four dollars, if she had let me know I gave her a ten instead of a twenty and shown me it would not have been a problem, I know she was new but if that is how she talks to customers she should not work there, I know I won’t be going there again if that is the kind of person dollar general hires
I used to work for one of the stores in kentucky an i have lost my w2 form for taxes they extened them till october 15 an was wonderin how i got another one the woman told me at the store were i used to work had no idea an shes the boss so i was wonderin how to go about gettin another one thanks
Richard W. Dreiling President of Dolar General Salary is as follows
Executive Compensation
As Chairman & Chief Executive Officer at DOLLAR GENERAL CORP, Richard W. Dreiling made $7,647,175 in total compensation. Of this total $1,291,515 was received as a salary, $0 was received as a bonus, $2,059,459 was received in stock options, $3,440,634 was awarded as stock and $855,567 came from other types of compensation. This information is according to proxy statements filed for the 2013 fiscal year.
Manager make about $600 a week and work 60 and 70 hours a week. This isn’t right!
Let me start out by complimenting the idea of new modern stores near me. I shop at 6 locations on a regular basis. Here’s my suggestion. Hire enough staff to keep up with stocking and straightening the shelves. This morning I decided to take some pics of the obstacle course that is in all of your stores. I took 7 shots of blocked aisles in one store. i’m not trying to be vindictive or I would post the pictures on Facebook but there are aisles that are 100% blocked with dollies of stock. You must be at least 2 weeks behind at all times at all stores. Looks like the stores were trashed. Isn’t it time to hire enough staff to do the job after hours and clean up like every other retail business does? You look good only on the outside. Inside is poor. Does it occur to anyone about the danger
to customers presented by this? Today I was not able to get to two items on my list because of the obstacle course. You lost sales. I’m embarrassed for you. If you would like to see the pictures I’ll be glad to send them. I’ll be taking more each time I shop at a DG.
i was in the dollar store this week in the town i live in of Rineyville Ky for only a couple things & i was disgusted. the aisles were crowed with over flowing stock, the floors were dirty, the radio was way to loud and tucked behind the cleaning supplies ( I felt like turning it off) and I only saw one person working there & she look like she could cry. i have noticed that no employee works there for very long. This makes me wonder. I use to like going in the DS but not any more. I don’t go in Walmart anymore for some of the same reasons. Something needs to be done about this!!!
I am complaining about the dollar general in mission TX. As I walked up to the register about to pay the cashier accused me of STEALING and told me that was the last time she was going to charge me. I began arguing with her for accusing me of something I clearly didn’t do and she was EXTREMELY rude and started yelling at me and called me a XXXXXX!!! She then told me to get out of “her store”. I am ENRAGED. My brother later on went to buy something and overheard her talking about what had happened with other employees. I am disappointed with the service and how unprofessional she acted. I will not be going to that store or any other store anymore. I will also share my experience with others and advise them not to do so as well. I will DEFINITELY be doing more about this!!!!
I am complaining about the store in my neighborhood This store use to be in order and ewell taken care of , always stocked and use to have nice employes. The down side ;is in the past 2 months I have noticed that the store is going down each time I walk in. Today , I went in for a few things and I was just shocked by the way the store looked like a tornado had hit the whole store, there are isles blocked with shipment that has not be put out and items just all over the store. I am upset with the idea when I asked a employee if she worked there , she just looked away and refused to help me. I went on to ask her is the items were already marked at half price or if It would be half price at the register. all she said was I guess. As long as I have been shopping at this store, I was and I am very disappointed with the over look of the whole store function. Does any body happen to care about this store or will it be taken care of. I have sons who need work , this store needs more then just 2 people working , this is another thing I don’t like about it , never enough workers in this store.
My daughter works for the company. She is an assistant and is always there..she never calls off and goes in when necessary. Today she worked her 8 hour shift and then had to back in cause the manager never answers the phone when there is a problem. He leaves early and has several days that are half. She doesn’t get paid enough to do this. He rejected her vacation the first time and approved when it was feasible for him. This is bullcrap. One of the other employees quit because of him. Your soon gonna loose your whole staff cause of this. I guess 3years of service and never calling off gets you absolutely no where. He has projects or panorama to do and leaves them for everyone else..i am fed up and so is everyone else.
I shop dollar General all the time..nevertheless will not be shopping your store.
On 09/13/2014 at the Dollar General store # 10857, located at 136 Countess RD NE, Huntsville AL 35810-6312 Phone # (256)-859-5108; My wife purchased a “Tracfone” (pre-paid cell phone) and additional air time to put on the cell phone once activated.
I went online to activate said phone, and was unsuccessful. I then called Tracfone customer support for activation. They refused to activate the phone because it was not properly activated (scanned) at the point of sale.
I returned to the store and told the manager the phone needed to be scanned for activation. He refused and immediately became confrontational. He said the wrong number for activation was on the receipt. I told him to rescan the activation bar code. He again refused. I told him there must have been a smudge on the box that caused a faulty scan. He told me I didn’t know what I was talking about. I said I wanted a refund so we could purchase a phone from a reputable store that had customer service. He refused. He said my problem was with Tracfone. I informed him that he had sold me a faulty phone and I wanted a refund. He refused. I informed him the problem was with his store, not with Tracfone. He refused to offer any type of solution. I said “so I’m screwed then?” He said I should have known what I was purchasing. I believed, at the time, it was a cell phone and not a paper weight !
His demeanor through the entire encounter was intended to be insulting, arrogant and demeaning. I was loud enough to make sure every customer in the store heard the entire conversation. Several customers laid their baskets on the floor and left the store with us. I WILL take more this way in the future ! P R O M I S E !
On a prior occasion my wife had purchased an infants clothing article for a friend. Her baby was too big for the clothing article. My wife paid $6.00usd for that article. When she requested a refund so she could get the proper size they offered her a $2.00usd refund because those clothing articles were now “on sale”. WTF ! They get to keep $4.00usd in pure profit, while my wife walks away with nothing ?
A little over a year ago; At the same store, the manager called the police and
claimed my wife had stolen a quart of chocolate milk, before she got outside there were 4 marked squad cars and one black SUV with a SWAT team member. They put her through the humiliation of searching her purse (too small to hide a quart of milk in). The cops were typical for this locale, abusive, threatening, and unwilling to apologize for their outrageous behavior towards an innocent victim of some sort of personal grudge, possibly; because she refused the managers sexual advances ?
The manager never once offered an apology, and the cops never considered charging that sXXXX bag with filing a false police report. I wonder why ? Why? possible collusion and CORRUPTION because those with the money have more protection than those of us who actually WORK FOR A LIVING. Maybe shopping in Madison county is not a such good idea either !
At 130 pounds; how, and where, can she hide such a large item?
This manager should be terminated. You gotta be thinking about a serious audit of that store because stealing from us is just the tip of the ice berg. If he is willing to STEAL FOR his employer: How much has he possibly STOLEN FROM his employer ?
We will never set foot in another Dollar General and I promise that we will do everything we can to harm Dollar General by every lawful means available, and discourage other people from shopping at such a place where thieves and sociopaths are probably employed.
Absolutely disgusting !
i CAN’T BELIEVE i WAS DUMB ENOUGH TO HAVE BEEN SPENDING ABOUT $80.00USD in that hole every week. That much is surely gone from your “bottom line” now. I promise to help you lose even more !
Thank You, Thank You, Thank You !!!!!!
for our beautiful store in Alpena, AR. It opened today
First I should start with where the location is that the trouble started.
It started at store#12898.
I had been shopping in there for about 3 years. Everything was fine no problems, all the coupons I was using were being paid. The manager was Candice and Mr. Jeffry was the district manager. A few times we had to call him to approve or disapprove of a coupon issue.
Well, Candice quit an went on too her new job. Meanwhile they had two or three managers an just as many cashiers come an go. I always introduced myself as the coupon lady an told them to be sure an turn all coupons in an if they ever had a problem let me know.
Now here is where it gets awful. The manager they hired didn’t turn in coupons for about 6 or 7 weeks. Also she was doing unethical things with time cards. Needless to say she went on vacation an never came back. After that the new manager kirk treated me awful an told the employees I was a thief an a fraud an I figured out how to beat the system. I was being punished because he had a huge dollar amount of coupons to turn in because his employee didn’t.
He also has told all the other stores in the surrounding area the same things making them afraid to wait on me. Just defamation of character every where I go.
On my behalf I will only say this to you.
Check how far your sales dropped since he has been there an most important of all check how many coupons came back unpaid. I have cheated no one an feel this is a great injustice to myself as well as dollar general. If he didn’t get paid for coupons that didn’t get turned in how is that my fault.
Oh yes one more thing on the beating the system his new “friend” an manager is the one who told his employees to go ahead billion dollar company’s won’t know an in reality I emphasized to him an other employees to only use the amount specified in one transaction an to not at all misuse are except proctor gamble coupons that had red warning on them unless they were exactly for that product .So you see it was his manager Craig, (I think is his name) that told them go ahead no one will know! I only gave them coupons I did not tell them to misuse them. Them meaning some of the employees.
Dear Sir: I visited one of the DollarGenerals’ in my town. After finding several items, I checked out. During the transaction, I requested to receive cash back. Although an ATM was located in the parking area, which I could use at know charge, I opted to save some time and get the money I needed during the transaction. In examining my receipt, which is a common practice, I noticed a dollar ‘convenience charge’. I asked the associate why this charge was included on my receipt. To my surprise I was charged the dollar for getting cash back. When I selected the cash back, as I have done previously at other stores, I chose the amount and moved on to the next question. You have the right to charge a fee, but I am totally opposed to it! I returned the merchandise and will think twice about shopping at your store(s). PS. (I refuse to use ATMs that charge a fee.). I hope you will reexamine this policy and decide to retract it. Sincerely, Deborah Pendleton
Dear Sirs,
I am Samson working for a Footwear Trading company here in China and would like to know as to whom I can contact with from your side so, I can inquire about on having to start a footwear business.
Thanking you in advance and hope to hear from you soon.
Rgds,
Samson
Dollar General in Wagener SC used to have a Redbox located there. They built a new building next door and moved into it. Now there is no Redbox at the new store.
I called Redbox and they said they would put one there if Dollar General wanted one. Please have Redbox install one at the new store location?
Thank You,
Ron Hall
The store in Plymouth NC the manager holds things in the back for people she knows I went in to get water and didn’t see any then this lady walks in an said the manager told her it was in the back the manager with the gray hair an she was fusing the workers out in front of costomers an said she can’t be fired is this how buissness suppose to be ran
Parksville,Ky. Parksville had 3 groceries,2 gas stations and a school. Today a post office and a Deli….They need a Dollar General….
I worked for dollar general in Warsaw Virginia. Store manager Nancy is one of the worst people to work for heaven forbid you need change or have a return she acts like it kills her to come up there to do it. I quit working after she cut my hours next to nothing after not being able to come in on a day someone called out. And she hired the assistant managers sister to work there in the store also and close family is not to be working in same store if your in management position. The store is always in a mess most she would have you putting up stock even if there is no room for it on the shelves. You have stuff stocked so high that it’s dangerous. Customers complain cause they have to wait to be waited on or they can’t maneuver through the store cause of all the stock out on the floors. They need a new manager and district manager. It’s the managers duty to fill in if no one can come in to cover someone else. One new girl worked 6 days in a row and was called in on her 1 day off she told Nancy she had to have at least one day off or other wise she would work 10 days in a row. She is terrible with scheduling and has a bad attitude all the time and needs more training I was personally trained by other employees she has no clue what she really is doing. Someone has to do something with that store all together.
If you want to feel stupid and be humiliated in front of strangers come on down to Dollar General at Longs, SC!!! The store had a huge stock on shelves in the middle of the front aisle with the sign stating to take an extra 50% off clearance price. Half the merchandise has no price sticker. I placed some of the items in my buggy to purchase. I got curious to know the price because if it was a good deal, I wanted more. I seen an employee and asked if he would mind checking a price for me and he said he would. When he scanned the product the price came up higher than what I thought a clearance price would be. So I UNFORTUNATELY ASKED “oh that’s not clearance, it’s with the clearance stuff.” He lost it and in a dumbing loud tone of voice said “LADY READ THE SIGN!!! CAN’T YOU READ??” And I was speechless and embarrassed for the shoppers to think I am illiterate (which I am not). I was like “well it’s over there with the clearance stuff”. Then he said ” I can’t help you, my register is closed.” And I said well maybe I shouldn’t get this stuff and he responds, “don’t!! just leave your buggy!” Okay… Um there was other stuff in my buggy, matter of fact my buggy was full…. He was so demeaning and rude that I just turned around and left it all… NEVER will I go to DOLLAR GENERAL in LONGS, SC again.. If you hate working with the public, get another job Mister whatever your name is cause you weren’t wearing your name tag!! I know why you don’t wear it too!!!
The Dollar General in Tryon Nc, is awesome the store manager Is new but I see him in the store everyday. He has make huge improvements the store stays so much cleaner and organize. Also was in the store for the extra 50% off sale that started the 12th wonderful customer service and the manager him self made sure all my needs were met. And stayed very busy doing the same with all his customers. I can’t wait to See where this store goes from here I think we have a good hard worker now which this stores been lacking since it’s open I live about 2 miles from the store but it’s where I do all my shopping.
I stopped into one of the Berea, KY Dollar General Store around 8:45 pm tonight to get two items. I would have been better off going across the street to walmart. I watched a new employee struggle to ring up purchases for over five minutes. Another employee came behind the counter looked at something in a book and walk off! There were six people waiting in line! I stood for several more minutes got so angry watching that poor employee struggle over and over again. I put my items down and left the store. Every time I go into one of the two stores there are lines. These stores make allot of money. You need to get someone here and do something. There is no excuse for that girl not helping out. 5 min is all it would have taken her. This BAD customer service!
Went to 2 stores this morning and at the first store stood at register for 8 mins before being served. Ask clerk when were they were going to stock the selves with coffee and was told they would get to it right away but that did not happen. Went to second store and was treated basically the same way. When I told the clerk what happened at the other store she just walked away and left me standing there… NO MORE shopping there again…
The store 04038 in lake Charles, La is corrupt I heard from so many different people that the manager steals money from the store, the manager is nice but she is lazy there are stuff all over the place, the manager lies I heard so many things about this store but I am just throwing this out to see if this is true or not like I say I heard this from many people but I will throw this out I have been to the store a few times there are two great workers that I saw working all the time and are very very nice i want to dedicate my thanks to a lady named Theresa and katie for there hospitality thank you
My comment is regarding store #11630 in Statesville, NC. Sani was the name of the cashier. She was rude and disrespectful of the items that I bought. I started placing my items on the counter and she didnt speak so I said how are you? No reply! I had 3 coffee mugs (glass) and she decided to bag them in the same bag without offering to at least wrap them in another bag. When I questioned if there was something she could do she told me we only have bags. She preceded then to wrap 2 of the mugs. Granted my little mugs may have only been a dollar but it still would have been nice to show some respect. This is the 1st time I have ever seen her there and if I ever walk in again and she is there I will walk straight out. Attitude especially bad is not good when you are in a customer service job.
So here is my thoughts of some of the complaints on here. Yes, complain about the bad managers and employees but you need to call Corporate and tell them these stores need more hours and people. Each store is budgeted a certain amount of hours for a manager to run a store. They have to follow that budget or get fired. So for a high pace store you may be lucky to get 4 employees working in a given day which means you have the MOD (manager on duty) running around with their head cut off trying to stock shelves, recover the store, check in vendors, help customers, do the 10 up to 20 start tasks which covers all your sales and moving merchandise, running to help the cashier with problems or help get customers out, resetting shelves and endcaps and that doesn’t even touch the tip of the iceberg of things management are responsible for on their shift. Then you have your one cashier trying to check out customers plus they are expected to help recover the store up front and put up stock that is close to the front area. Now tell me that wouldn’t cause you to be a little ill and behind on your work. Corporate is getting out as cheap as they can and customers are mad at the store level people for the store not being properly run and merchandise not out on time or on the floors. Someone is trying to get it out and done but it is tad too much for one person on the floor who has to spend 75% of their time running up front to help the cashier with problems. Again it is corporate not store level employees. Complain on those bad managers who don’t give a flying flip but try to be a little more reasonable and respectful to those who are the only two working trying to do what the big boys expect them to do so they don’t lose their jobs. They have no control on the budgeted hours set for their stores. Everyone needs to start calling corporate and telling them to give the stores more help and hours to run their dang stores and you might see an improvement in the stores of attitude and performance with the correct amount of people to keep it up. Customers and employees may just be a little happy instead of full blown stressed.
Just plain wrong, Went to 3 different dollar generals this week and made purchases, each receipt said “CLEARANCE SALES EVENT TAKE AN ADDITIONAL 50% off” Starts FRIDAY. Cashiers even said “See ya Friday”, I drove the 15 minutes it takes to get to my closest one promptly at 9:00 am to be told “no, that is tomorrow, see the receipt says Sept 12” Are you kidding me. You tell a customer Friday and then don’t honor Friday!!!
The 12th was Friday. This complaint was written Thursday??
The Dollar General in Sharon Sc, is the worst, it is the nastiest store on the inside and out. The manager Milissa Whatts, brings her children in on stock days , I have witnessed the police coming in to get her, because they found her husband and car at a crack house or something. She lives beside the store so the whole town gets to witness her and her familys drunken drama. She allows the employs and herself to sit outside smoking and screaming and cussing people on there cell phones and sometimes on thestore phone. Customers have to go into the stock room to get the merchindice they need. That’s just some of what goes on there, and our town deserves better service than what we have been giving.
Adel, GA
I was in the store the other day and this is what I found.
Stock carts blocking the asels
Empty shelves
boxes of stock sitting on the shelves unopened
the floor had trash all over
This is a same because it’s a new store. I know the the truck came in on Friday and the stock wasn’t put up.
I took a picture of the horrendous conditions in the Sharon, PA
store. I have never been to a store that is managed this
poorly!!!! Lines are 13 people deep with 1 cashier and no one
else in sight. There is merchandise strewn throughout the
aisles and it is just a matter of time until someone is
seriously injured. SOMEONE NEEDS TO GO THERE ASAP!!!!!!!!!!!!!
Subject : Delivery Truck Camping In Store Parking Lot. It is now 2:00 AM in the morning sept.11 and a Dollar General ( Hogan Trucking ) on cab is parked with the engine running, this truck arrives each Wed. afternoon or early evening and camps out in the parking lot till Thursday morning. This Dollar General store located in Northern Cambria Pa 15714 is in a residential area and in a valley so the sound of the running engine is louder than you may think. I live up the hill from it and have to keep my windows closed, but it still keeps me awake. I don’t understand why he does not use one of the two truck stops in Ebensburg Pa not far away. Hogan trucking should be more professional than this. THANKS
What a day…….thought I was going to have an enjoyable day. I came down to Granbury to take my oldest daughter to lunch and go shopping for a while before my husband and I go on a long trip for a month or so. We stop at Dollar General, Store #10213 to get a few things and for my daughter to tell a lady that works in there “hi”. She used to date her son when she was a teenager. My daughter is 40 now. She was busy talking to someone so my daughter didn’t get to talk to her. We walked out the door and was standing there looking at my receipt. The lady walked out and says to us “my son Gary said that y’all have been in my store stealing” (that is something I DO NOT do) I thought she was kidding us since she knows my daughter so I said yeah we’ve been taking everything and laughed. She said again that he said we were stealing and that comes out of her bonus. I started thinking is this lady serious (she wasn’t smiling at all). She then told us to never come back in her store again. I told her that I don’t steal and she said that I just told her I did. I told her that I thought she was kidding since she knew my daughter and she said that I still admitted it and to not come back to her store. Now bear in mind that I never go in her store because I don’t live in that town and seriously, if I had stole something, I wouldn’t stand there and tell her I did. REALLY! That was real humiliating. I was shaking so hard, I went back in the store and asked for their corporate number. She gave it to me. I went to the car and called. The lady I spoke to, whom was very empathetic, said that she would send that info to the district manager and that it should have never happened. The District Manager called while we were eating and didn’t even let me finish telling him what happened, he just said that he would talk to Linda. I asked him if he wanted to even hear my side and he said he had it in email (an email that I have not seen and do not know what it says) and he would just talk to Linda (the lady accusing us). I told him that I thought he was putting me off. I told him that I had never been treated that way from a store and he acted surprised. He said to me “oh, you haven’t. (To me he was saying that’s a normal way they act to customers) That was salt in the wound. He told me to have a good day and hung up. Didn’t resolve anything, just blew me off. Makes me think he will just go talk to Linda and tell her not to do that and laugh. Didn’t resolve anything about rather we could go back to that store or not. I take this very personal. I am a law abiding citizen and would not steal anything. I will never go in Dollar General again, especially store # 10213 in Granbury, TX. Good customer service is just a thing in the past. Ruined our day
Actually, this happened on Tuesday, September 9, 2014
please consider a store in kenna wva, thanks virginia
I have a complaint that. I will not let go unheard
Belzoni MS store have this ideal that couponer are the worst. PPLS to coMe into the store. I experience this where the worker is hiding items on sale. Bc my item would been Free why I DO NOT KNOW WHY I am a loyal customer . I NEED SOMEONE TO CONTACT ME ON THIS MATTER
Maybe if you translate that to English, they’d be able to help you.
just about the same thing happened to me her in Opelousas la. store # 12898.
I am a extreme couponer an look for sales where I can get items free or overage to apply to basket purchase.
the employees that were waiting on me started asking me where I got all the coupons an if I could show them how well I brought them some coupons each week . I told them the name of a few web sites to go to to learn some things about coupons.
they learned a few things that I knew should not be done an in essence was hiding all the things to make money off of. what I didn’t know was the manager was not turning coupons in.maybe 6or 7 weeks worth!!!! needless to say I have been shopping in that store threw years an no coupons were returned not paid. well they got rid of the manager who was doing unethical things in came Mr. nightmare. he was rude an obnoxious an acted like couponing was stealing. He told employees at that store an the next one right down the road that I was committing fraud AN HAD LEARNED HOW TO BEAT THE System. He also told them I could not coupon at that store or at the one down the road. All because I had some cabinet paper that was extra an wanted to return it. He said we don’t take exchanges or give refunds without your receipt . I was very anger because he also said even if you have your receipt I’m not taking it back because you used coupons to pay for it . I said no I did not. but I do have stuff in the car I purchased here an a receipt. I get the stuff an receipt an go back in. he said i’m only refunding what you paid. I said fine but you also have to give me my coupon back or pay me he said I do not now he is not even the manager over some of dollar stores I go to but he has called them an old them I was a cheat so watch me close. all over a AZO coupon that was for $5.00 an it said for urinary control. I have been using that very same coupon on the the AZO’s that read urinary tract infection an something else for 2 years now every time they renew. They have never been returned or denied. he couldn’t grasp the fact that he was actually getting more plus tax be he banned for this because a cashier took an I used it is not an over ride or anything it scans just fine now you get the poop I have to go thru to use coupons the stores near me.
I live in statesville North Carolina .The store on Taylorsville Hwy , The manager .. Norma and other management treat there employees like crap.For example this young lady was working there then they cut her hours down to 4 hrs a wk. So she had to find another job. It’s like if they dont like you they would Make it hard you and others so they would want to quit. This place is run like a Buddy system. I understand if youre not doing your job right someone should properly train you. This store is out of control . When checking out you have to find someone. Floors and restrooms nasty ..I would never work for anyone like this.
THE DOLLAR GENERAL STORE IN LEWISTOWN IL. IS FILTHY! THERE ARE THREE REGISTERS IN THE STORE BUT ONLY ONE IS EVER OPEN AND HALF THE TIME YOU HAVE TO WAIT FOR STAFF TO NOTICE YOU ARE WAITING TO CHECK OUT OR GO FIND THEM! CARTS OF INVENTORY ARE ALL OVER THE STORE AND IN THE WAY OF GETTING DOWN THE AISLES. THE STAFF IS RUDE ALL EXCEPT ONE LADY AND SHE IS SLOW!!!!! CAN’T GET TO SOME OF THE MERCHANDISE BECAUSE THEM CARTS ARE IN THE WAY. MAKES ME WANT TO JUST DRIVE OUT OF TOWN TO GET WHAT I NEED. THE ONLY REASON PEOPLE GO THERE IS BECAUSE IT IS CONVENIENT AND NOTHING ELSE IN THIS TOWN EXCEPT A GROCERY STORE.
At the frankfort Indiana Dg nancy Howie lets her daughter Danielle steal you are loosing a lot of stuff
Dollar general coupon policy states you could use their dollar general coupon and manufacture coupon but not true. I tried to use it today and it didn’t go through. I let the cashiers know as well and it didn’t seem like they cared. I even told them to look up the Dollar General coupon policy.
you must subtract the dg coupon first then any other coupons or the system won’t take it
Our small town of Turon has nothing,we drive almost 20 miles to any type of store.Would be wonderful to find a Dollar General here in Turon even if it’s on highway 60 somewhere near the coop.This would even help the people in nearby towns such as Cunningham,Langdon,Arlington and a few others.Maybe someone out there can make this happen.
I Live in Powahatan Va and I have beening going to that store for years even worked therein the 90’s but in the last 6months it has really declined in its cleanliness and the courtesyof its employees especially the manger shehas been rude to me the last 3 visits so i promise todaybis my last one in that store Today is Friday and i ask about a sale item in the ad and her response to me was I dont know i haven’t seen the ad well hello 5 days into it and you are the manger ,but then we looked atthe very small sign hanging beside it and she lied about it and when I pulled it off and ask her to look at it eith me she then jerked it out of my hand I said thank you nad proeed to get what i needed the get to the register the cashier was rude when i ask her a question so iam done but hopefully someone will look in to this before they run all the customers off. I Know thatpeple have bad bays but no needto be rude to people spending their hardearned money I am on fixed income and buy only good sale items that i can afford
I live in Indiana, and I have filled out my application for all of the dollar generals in my community. I know that I am more than qualified to work for Dollar General as I have an associates degree and working on my bachelors degree. I was told by 2 managers that they are hiring, but now that I filled out my app and put my education and work experience on the app, now it seems as if they are intimidated and tell me that they are not hiring no longer; however, I have a friend call in and they tell her that they are hiring for the same positions that they told me that they were hiring for. I guess you cannot work at dollar general unless you are uneducated. Their managers are mostly incompetent and intimidated.
Trust me, DG is not as great as they claim to be. Most of their managers, especially in Indiana, will use and abuse you.
It’s sad, because it IS a great place to work – but they hire people that either do not care or have no empathy for their fellow employees. They are there to just boss around and spread rumors. As an assistant manager in one of their stores, I have seen countless employees belittled by the so-called managers. I have witnessed theft, rudeness, and many other things but the district managers ignored my words. I finally left and found better employment, but I still feel that I wasted six years of my life.
Dollar General in Water Valley,Mississippi is filthy!!!
Nancy at frankfort Indiana Dg is letting her daughter Danielle steal I know for a fact cause I was with Danielle when they did it and she resales the stuff
Just wanting to let you know that the Dg in frankfort Indiana where nancy Howie works she lets her daughter and grand kids steal and it’s a lot then her daughter resales the stuff
I’m complaining about the Dg store in frankfort Indiana that a women named Nancy Howie is letting her daughter Danielle steal and I’ve seen it happin you should take care of this cause it’s almost every time she works. Tks Tammy
TO WHOM IT MAY CONCERN:
I AM REQUESTING THAT I HAVE ANOTHER APPEAL FROM 2007 WHEN I HAD MY APPEAL WHEN I DID GET MY ANSWER I WAS’NT HERE AT THAT TIME, I WAS AWAY
UN MY RETURNED I ASK FOR ANOTHER APPEAL, WHICH I WAS DENIED I FEEL IT IS ONLY FAIR FOR ME TO TRY AGAIN AS I ENCOUNTERED IT WAS’NT MY FAULT WITH THAT SITUATION. SO CAN YOU REOPEN MY FILE AM REQUESTING ANOTHER APPEAL I REALLY ENJOYED WORKING FOR YOUR ESTABLISHMENT. MUCH THANKS!
SINCERELY,
LCW
THE DOLLAR STORE IN HENDERSON>TENNESSEE IS THE WORST STORE I HAVE EVER BEEN IN THE EMPLYOES ARE HATEFULL AND WHY IN THE HELL THE SEND OUT SELL PAPERS I WOULD LIKE TO KNOW BECAUSE THEY SURE AS HELL DONT GO BY THEM IN HENDERSON I WILL NEVER AND MY WHOLE FAMILEY AND FRIENDS WILL NOT BE GOING IN NO DAM DOLLARE GENERAL ON SUNDAY NIGHT AT (9PM THE BOY AND GIRL CASHIERS WAS SO RUDE TO PEOPLE THEY WERE WALKING OUT AND THE 2LITER DRINKS WERE SUPPOSED TO BE 3FOR3 AND THE DAM SIGN SAID SO I TOLD THEM TO PUT IT BACK WHAT I HAD AND I WOULD NEVER BE IN ANOTHER DOLLAR GENERAL
Have you made a complaint by call the 800 no.
Regarding Dollar general store number 7417 in Gadsden, Alabama. I have been spending a lot of money at this store and haven’t had any complaints until today. One new female worker was outside smoking a cigarette when I arrived, and when I went to walk in, she rushed in ahead of me. After that she went from employee to manager whispering, laughing, and staring directly at me. I found this as disrespectful so I called the manager Josh after I left to make a complaint on the new girl. He responded rudely and told me what she said was “none of my business” before proceeding to hang up on me. At my place of employment, behavior like this would be seen as unprofessional and would NOT be tolerated. Needless to say, I refuse to be a patron at store number 7417 because of this incident.
Hello,We live in Grand Bay Alabama and we visit your store on Old Pasagolua Road…You have a young lady that works in your store that is AWESOME!!! We never see her without a smile on her face and she is the customer service Queen.She always interacts very well with all her customers and always talks to the small children.We think you have a very valuable employee and wanted to make sure we gave her credit where credit is due.The young lady is ms Dori , we don’t know her last name,but im sure you know who we are talking about…GREAT Dori and you are GREAT and we wanted to say thank you for the great customer service…Scott Sr
At the Dollar General 04088 in Brownsville, Kentucky I purchased 2 dresses on August 15, 2014. Today, August 30, 2014 I went to return the items that had the original tags on them and I had my original receipt. I was told I could only be refunded the amount that the garments were on sale for now….not the price that I paid for them. Even with the original receipt! What??? is that crazy or what??? I had my original receipt and the tags were still on the garments. Anyone in their right mind knows this is not acceptable!! I was told this is now their practice with markdown items and that “a lot of stores” are doing this now and that their system would not allow her to do it. I explained that Dollar General and the other stores would have a lot of problems. I do not feel this is acceptable and have called customer service. They will definitely be losing a lot of customers and/or will have to deal with a bunch of angry customers. This is not acceptable! I shop weekly at the Dollar General for my cleaning and household supplies, school snacks and usually wind up with other things, but unless this matter is changed I will change my methods of shopping and will not use Dollar General.
The Dollar General in Keysville, Va is the worse I have ever been in. Shoppers go there because they have no choice. everyone that comes through the door complains but nothing changes, each day it seems to get worse. I went there tonight just for a couple items, almost every isle has so many carts of stock items blocking the shelves. One older lady literally had to climb through a cart to reach an item on the shelf. It’s ridiculous that people have to bump carts and get bruises just to shop. The store is filthy, the shopping carts are filthy, and even some of the workers don’t look very clean themselves. And with all those carts of stock yet the shelves are empty. I can never find most of the items I use to buy there. Something really needs to be done or close the store altogether. The store in Victoria, Va isn’t much better. If I were the owners of Dollar General I would be ashamed to let a store run down like this. It’s sad really when so many local people have been loyal customers for years and now they have to shop in such an unkept store and pay higher prices.
I’ve lived in Berlin, Ga over a year now & Dollar General is the only place to shop in our small town. The aisles have always been full of boxes & looked luke a tornado went through it every day. However, in the last month store #12039 is the best Dollar General in Georgia! It’s so beautiful & clean. The aisles are clear & merchandise is as straight as soldiers on the shelf. EVERY DAY! No matter the time. The team that has taken this store by storm needs recognition! I insist! Hats off to Dollar General #12039, Berlin, Ga. And the whole staff is great but your management rocks! They are all new & I dont know any of them.
I went to Dollar General in Bryant AR. Checked out and their check company wouldn’t accept my check. I have never bounced a check or even written one there. I was so embarrased. I will NEVER shop at Dollar General again!!! FREDS or none of the other stores have a problem with my checks!! When I called the number I don’t get to talk to anybody a recording tells me I don’t write enough checks or have never written one there or my check numbers are out of sequence. I was so embarrased! I wrote to DR and got NO response! !!!!
The store at 4359 W. Saginaw Hwy, in Lansing, MI, is a mess. It’s disorganized, poorly stocked, many items not priced, and things just thrown onto shelves in no kind of rhyme or reason. But the worst is the employees. Never helpful or nice. So rude. The manager herself even called me “fatty” to my face and refused to ring up my purchase! This occurred on 08/26/14 between the hours of 630pm and 800pm. I was harrassed and provoked to the point of cursing at those awful employees, who just laughed at me loudly as I left the store. You can bet I’ll never go back. And I want to warn all plus size people to avoid that store as they are hateful “fat-shamers”, as well as being horrible people.
on sat.aug 23rd one of ur employee was real rude to me and my huband i ask for mangerment she said she was the manger i was using coupons and she said i could not use them and i could use them at freds or family dollar she told me that the coupons was bougas i have never seen some one in mangerment act like that she was really really rude and something needs to be done with lady its a lot of people say that she all ways ack like that u guys not going to have that store long with her being their your store on northview drive in jackson,ms 39306 if i go back in that store i hope yall have yall another manger or key holder because u cant talk to people like that something needs to be done so i am going to leave it up to u guys to handle this lady i also needs some feedback on this matter.thanks
What a wonderful surprise. Several months I responded to a Dollar General Store suggestion poster. I sent my suggestion–for Dollar General consider locating a store in Cowan, Tn. Today, land has been prepared and preparations are underway to start the actual construction of the store. This will be a great store for Cowan, tn.
Thanks Dollar General!!
Our local Dollar General store in Continental Ohio is incredibly filthy and the shelves are almost never stocked with the items I am looking for. I would guess that the main problem is not scheduling enough help because it appears as if those who are working are very busy all the time. I realize that keeping payroll down is much of Dollar General’s success, but if you are putting a store in our community, please keep it reasonably clean. It even smells dirty.
Also the shelves are too close together to push a cart down them and pass anyone, even a person without another cart, so I always only get what I can carry and don’t spend much time looking around.
We need a Dollar General in Garner Arkansas. Their isn’t much here, but a busy highway. We could use it as residents, and so could the traffic passing thru. There isn’t a store for miles.
I work at a Dollar General and trust me behind the counter is no better! We get treated horribly and unfairly. But the sad thing is none of your complaints matter in the store. And I think it’s just crap that it’s like that. Fed up I tell you!!
please consider putting a dollar general in the kenna area of jackson county w.va. it would be a great help to the community . and to the new elementary school. thanks for your time please consider this. sincerely jenny myers
My 85 year old Mother In Law and myself will not be retuning ti any Dollar General again.We had just started shopping when my Mother In Law needed to use the bathroom. There were only a few people in the store and I asked the young lady at the front of the store to let us use the bathroom. she would not let us. I told her she really needed to go now. She still said no. I asked to talk to manager she said she was. She stated that SHE made the rule and that was it. We had to leave the store and go home. We returned to show them we were not a threat to their store or bathroom and it wouldn’t have hurt to let her go. Never encountered a more heartless young girl in my life. Will never take her there again!
The San Angelo dollar general on Freeland and Van Buren street. Is never stocked and they have been out of receipt paper and plastic bags for a week now. The desperately need some help evendors if it’s a district manager. Somebody please come help them !!!!
I have several complaints regarding store #13950 in Mire, LA. First of all this store is about 1 year old and it is already over crowded and over stocked with junk items. Some isles are impassable due to the amount of stock all over the floor and in shopping carts. I have been trying to purchase “Perfect Iron” at this location for more than 5 weeks but they are always out. when I asked about when they will be getting more in stock; i was told that they request items that are out of stock but it is the corporate office making the final order for the store and the store manager doesn’t know what is being sent until the truck arrives.if this is the case then allow me to state that the purchasing department at the corporate office needs to be replaced with someone who knows how to order for the store. You can start by ordering the items that are out of stock and stop sending JUNK to the store which no one is buying; there is so much junk it is spilling out onto the floor of the isles. Not only is this unnecessary overstock unsightly but it is also dangerous for the customers; don’t be surprised if your company ends up in a law suit from a customer tripping over all the junk you are sending to the stores. Try sending what actually sells instead of crap and you might start getting better reviews from the consumers. I worked in retail and if this was my store I would hate going to work everyday to face the mess the corporate office sends to the store every week.
The store in payne ohio..workers smoking outside why you wait in line to check out. Staff not friendly at all. Have new manager as this is a big change from when first opened. No stock on shelves, but carts of stock sitting in Isle full. Wake up people are complaining daily and it is costing you sale’s. People are traveling to antwerp to avoid this store.
I just recently went to the dollar General store in altus to purchase my products as I normally do, however ur company is claiming to accept the digital coupons, but as I was inputting my phone number it did not take and the manager would not honor the coupon. Advertisements were displayed all over the store(#03675) as I was shopping around. After this experience, just on the principal of the matter would not shop here anymore. I normally purchase all my cleaning supplies monthly here and refuse to do any further business with ur stores. I would not take issue with this normally, however a $5 off $25 coupon is generated once a customer completes their transaction. Which as a repeat customer am finding it hard to believe they couldn’t just honor the coupon, and one I addressed this issue the clerk stated that this has been “a known issue” and proceeded to take down the signs.
Looking forward to a Family Dollar coming to this area, Campbell Mo. What is a Manager doing if walking through the store they cant see shelves empty, for weeks at a time. I have been going to the store for 3 weeks to get Pulled Pork, none in stock. This past week end guess what was on sale, and a sign put on the edge of the shelve. yep Pulled Pork. If I was a manager, I’d be making some phone calls, after all My job would be to take care of the people coming in the store. Just how crazy is it to put a sale on a empty shelve. And Dollar General don’t give Rain Checks, even when the Item was never in the store.
I made the mistake of emailing the wrong Co/ ( Dollar Store) They called me today, YES TOOK THE TIME TO CALL ME, and they are sending me a rain check, to buy it in there store at Dollar General sale price.
I work at the Dollar General in Abbeville S.C. and I love it. I am sorry that you all are having such bad experiences there. As for the post above that are talking about someone letting there family steal I feel as though the authorities need to be notified so that they can send in a plain clothes person to check the store and a regular cop to check the camera.
The Dollar General Store here in Kearney, Mo. Store Number #08634 is very inconsistent in there prices. On the shelves with the laundry soap the Era said $4:00 for the bottle and the same bottle on an end cap was $5.00. Most of the time the sale price stickers are not taken off and and has been a few days later. The store is always clustered. Product is always not pulled to the front or not filled but you sure can find it on a cart not put up in the middle of an isle. The the floor looks dirty like it is never swept. I wish you would make a surprise visit in there to see what goes on, or even send a secret shopper to see how rude some of the workers are.
I went to dollar general on a Saturday so I can use the $5 off coupon. I was checking out. The cashier over rang something at the head and had to call over the manager. When the manager found out I had coupons. She told the cashier that she would take me and anyone the uses coupons. So she told me to give her my coupons. So I did. She said I could not use the coupons. Because there was not a picture of the produce on the coupon. I explain it is a procter and gamble coupon that is good for a few different times. You have to read where it states the produce and the ozs. She started to talk over me very loudly. That she would not read the coupon and if the picture is not on it the she will not take it. That is dollar generals policy. I said ok please just give me my coupons back and I will go else where. I was walking out the door. And she was still running her mouth. The whole store was watching. I then as her name she said carol and that she is the manager. I then told her thank you have a nice day. I was the out side putting me daughter in the car. And the manager came running out side yelling something. I could not her her I just looked as I was getting in the car. And she went back in the store and was talking on the phone with her hands up in the air. I was so embarrassed. My daughter asked me why was the lady yelling at. Me. I don’t think the store should accept coupons you your employees act like that to the people that use them.
The store that I am referring to is # 07324 The manager involved name Carol. That needs to learn respect and customer service.
I stopped by at the DG in Holden beach NC just to pick up a few things for a baby shower gift , only one register was open long line , a male employees waiting in the doorway of the office I guess waiting to clock in , two registers not in use sounds just like Wal-Mart. Well I took myitems to my vehicle checked my receipt and noticed that I didn’t get the price that was on the tags of the onecies which was $3. Each or 2/5.00 so I went back in the store and asked the cashier that did the transaction and she replied that I go to the back of the line, I was already running late so I said that I would return later and she said that would be alright. It’s summer here your located near a beach , don’t you think that there should be more cash registers going???…….
i have a pic of some girls that steal from the dollar generals in tuscaloosa, al and bibb county al
Today 8/16 I went to the store located on Tucker Rd, Ocean Springs, MS I have gone to this store plenty of time before but today I have experience the worst w the manager NIna (the name tag she had on). I was attempting to use my $5 off $25 coupon that I received from a previous purchase & I stop by a store not near my home bc I happen to be traveling stopped in to get 7 things in my list. This tire did not have 2 of the items I needed so I decided I he’s home which there’s a smaller store on tucker rd. I found the items 1 Boudreaux paste, 1 thee thing tablets, 1 dental floss, 2 twin pack toothpaste, whatever laundry detergent on sale & dryer sheets. I end up choosing tide simple since it was 2.95 & gain dryer sheets bc the store informed me wrong that gain was $4 when the add clearly prints 2.95. I end up pulling 7 tides bc I had 3 coupons $1 off 2 then .50 off 1 (family of 4 w kids! Need all detergent possible) , 3 bounce dryer sheet w .50 coupon, 1 oral b floss picks .50 coupon, 1 Boudreaux paste w $1 coupon, 2 packs of toothpaste w $2 coupons each & 1 thee thing tablets no coupon. As I walked up to the register I notice a lady (Nina the manager) rushing to the front and immendatley takes over the register (only one is open) & asked if I had coupons I have her my store coupon of $5 then she stayed to me if she scans the store coupon that any other coupons will not take? I have her my other coupons I listed above & she was very short & quick to say I’m only able to use one coupon I told her that fine I was not aware of this. She removed 5 tides & informed me it’s still it $25 so I said I would take 2 more tides she them raised her voice saying I couldn’t use the .50 coupon. Please know the entire time I was very respectful of her never disagreeing or raising my voice I even apologized to customers behind me. I told her I understood I will be paying for it does that take me to the $25. It did I paid for my times and left w two small children w me I didn’t check my receipt till I arrived at home to start laundry. I noticed hat I was never given back my toothpaste coupon of $2 after she said she couldn’t take it. She also informed me that if she scans 2 coupons she would get fired bc a signal will be set off (i really don’t believe there’s a signal for this) she was also very rude I a new cashier in front of customers inline. I don’t think hat was called for or any employee should be spoken to like that. Management should be a mentor & supportive not bashful. The new cashier was named Jeannette? (I couldn’t see her name tag. I find it very strange that DG doesn’t have this printed anywhere in the coupon policy & did not want to make a scene especially w a line waiting. I’m not trying to get free stuff but do try to save where I can & know DG gets reimburse by he manaufacter. It’s not me to complain & I have 17yrs of customer service exp & if I would have ever done this to a guest I would have been let go. I’m not happy with he way she handle herself to me or the employees at this store and will not be shopping her again. Not sure if corporate trains the managers to be like this but she may need some retraining. I will be using your ad for price matching at other outlet.
I am very sad to say Dollar General has lost a faithful customer today. I had an issue arise with a company policy of yours, and tried to call and talk to someone in the Corporate Headquarters about this. I was simply transferred to a “Customer Relations” outsourced department, where I was not only patronized, but was also insinuated to be a liar when I told them I had dialed the Corporate number listed at the top of this page. I was told I was talking to an 800 customer relations number that is not a part of the corporate offices. I insisted on speaking to corporate offices, and was transferred back to Goodlettesville, TN, just for the woman there to transfer me back to these people. That proved to me that Dollar General cares less about its customers than even Walmart or some other conglomerate. All you care about is money. Well, like I said, I’m sad to say, you’ve lost a faithful customer, AND my MONEY. Word of mouth is strong advertising. And my mouth will be running about my experience with anyone and everyone who will listen. I may not be able to hurt your bottom line, but I definitely will NOT do anything to promote or help it. I am not a fan of Family Dollar, but I guess they will be more happy to receive my 300-400 dollars a month.
I recently started at dollar general in east canton ohio . I have been very sick. I called in last Friday due to was being taken to the hospital. First of all no one was in store at 6.30 and I didn’t have bosses home number . So they called looking for me . After I had already left a voice mail on store phone that they don’t know how to retrieve messages really ?? Then you should give your employees your home number so I went to hospital and boyfriend called in when we knew what was going on with me. Later that day the store manager said the dm wants me fired . Really?? For going to the hospital? ? So I lose my job thanks a lot you idiot dm I hope you never get sick .. omg that’s awful I want the big guy at corporate to read this and contact me or my attorney will be contacting you Monday
“I recently started at dollar general in east canton ohio”
” I called in last Friday”
” First of all no one was in store at 6.30″
YOUR JOB. YOU RESPONSIBILITY to call in WHEN the store is open. I would probably fire you too. This early in and no call no show on a friday? the best way to predict the future is to observe past actions. Glad they terminated you this soon in, so more customers don’t suffer. What do you think happened when you didn’t arrive for your shift? Read up a few comments. It’s your fault that only one person is there to serve customers. And this “sick” escuse will not cut it in the adult world sweety. I have been 15 years without a sick day.
Antonio you are ignorant! Being in management at a dollar general management of some type have to be in the store at 6 am every morning and have store phone on them at all times! As long as she has a doctor or hospital note and it’s not a recurring problem she can’t be fired without getting Dollar General in trouble and she can have someone’s job for that. By the way Friday is not the busiest day in Dollar General its Saturday with the $5 off coupon so take your lousy self somewhere else!
I shop at the dollar general in Chesterfield, Va on hopkins road and the store manager was so rude to me and a few other customers and on top of that we had to wait until she came out the back room with her boyfriend that is always up there every time I come up there.The prices in the store doesn’t match the price tag and I am just sick of it, if something doesn’t change I will be happy to take my business somewhere else, maybe its a good thing they are putting a walmart in the shopping center
This has to be the worst store ever. The conditions in this store are past reprehensible. So are the conditions that it is a serious safety hazard for employees and customers. The clutter of unstocked merchandise in the aisles and on the floor has been the norm at this store for all of 2014 – I can’t remember the last time it wasn’t. The constant transition of managers and employees who are not working when they are in the store on the clock makes this blight all the more worse – we the customers or formers customers see it all the time. Smoking while lounging in chairs that are for sale, children at work with parent, no one up front to check you out, failure to honor store hours (doors were locked at 9:15 pm) and on and on and on. The tragedy of all of this is that the district manager for this store lives in the the Tifton community. I have yet to know who he is or see him taking any urgent action himself to rectify and reconcile what was an asset to the many working families of our city, especially the northeast side. With Fred’s, Walgreens, CVS, and Dollar General all within two (2) miles, I’ll gladly pay more than settle for what is offered by your corporation. You have eight (8) stores in the small county I reside in. The audacity of Dollar General to have opened another store in our city just two (2) days ago and currently constructing another one less than two (2) miles from this disaster zone of a retail outlet is beyond comprehension. Shame, shame! Tifton nor any community deserves nor should be forced to accept such. The only thing lacking is pictures.
This is the worst company you can work for me and my manager just got fired,she was fired for over payroll and me for having two jobs i’m a single parent trying to support my kids, nine years of dedication and this is the thanks we get lost all my vacation time I had there, we had the best inventory in our district for the last past six years, no bonus no nothing. Now we are unemployed nine years we work for this company and this is the thanks we get. Our store was in Loris South Carolina
There is more to this then meets the eye. If you were as great as you say, they would have loved to keep you on board.
Me and my store manager was fired from dollar, my store manager for being over pay roll which I think is stupid, you can’t operate a high volume store with the hours they give you, I was fired because I stood up to the new manager who told me I couldn’t work to jobs, i’m a single parent that trying to support two kids I lost all my vacation pay due to this. Try to contact someone I can talk to all they do is give you the run around, been with this company for nine years and this how they treat their employees. When I first started working for dollar general the store I worked at was one hundred thousand dollars short in inventory for three years in a row I walked in there and didn’t know if I wanted to work there or not it was stuff everywhere, after they got rid of the old manager who wasn’t doing his job, I step up to assistant manager, and then they brought in a good manager who I looked up to and stood by her 100 percent, or the last six years we have had the best inventory in our district e e didn’t get a thank you job well done a bonus nothing after all our dedication we put into this store, thanks Dollar General for working us to death and treating us like this… our store was in Loris, South Carolina
I LIVE NEAR CASEVILLE AND SHOP IN CASEVILLE IN TOWN OFF MAIN STREET. THE STORE IS ALWAY DIRTY ,THE FLOORS ARE NEVER CLEAN AND THE TOILETS ARE WORSE.
PLEASE CONTACK MELODY THE MANAGER TO HIRE SOMEONE OF THERE WORKER’S TO CLEAN FLOORS AND BATHROOMS, LADYS BATHROOM BROKEN, THEY HAVENT FIXED IT YET AND ITS DIRTY.
UNKNOWN NAME
CASEVILLE CUSTOMER
AUGUST 12,2014
My problem is at a new store of your in my area witch is Montgomery, Pa. The light on the rear of your store shines directly at my living room of my house. Why couldn’t you put them so they shine downward like all the other lights seeing they are on from dust to dawn.Please see what we can do seeing we are next door neighbors. Thank you Keith Shreck
We had a new dollar General to open in Oliver Springs Tennessee. At first I thought this would was going to be a really nice store but when I got up to the counter, there was no counter space and the counter space was very limited.the counter was dirty and had something sticky on it. The man at the courtesy counter ask very rudely if I was going to put my stuff on the counter.I told him no not until he cleaned the counter off. Also there were at least 6 other people in line and only 1 cashier. There are only 2 cashiers in the store and there is never anyone who can help you. My 87 year old mother was in not long ago and before she could get to the car her bag split open. We will not be shopping in the dollar store anymore. We will continue to go to Family Dollar across the street.
Will not shop at your store at 3318 N Hwy 16 in Denver, NC ever again (and leave bad reviews whenever I can) because they always stuff items in your plastic bag until it’s so full you can barely carry it and THEN put just one item, that they couldn’t fit in the first bag, in a separate bag. THEN they don’t tell you or hand you your bags so I end up not seeing the bag with one item in it and leave it behind. This has happened 3 times now and it’s costs me gas and time to go back and pick it up. Very frustrating.
I worked for the Dollar Store, on Sparta Pike, in Lebanon TN. I was with them almost 4 months, when I was “promoted” to manager.
I had to take a day off, due to a funeral. When I returned to work, I was informed that I would be losing my $1 raise, be demoted, yet keep all the managerial duties.
The store Manager, Rhonda Bledsoe, decided to announce to the entire store, customers included, that I HAD to work there due to filing bankruptcy and being unemployable.
Well truth is, I OWN MY OWN FLOORING COMPANY, and haveNEVER FILED BANKRUPTCY!! I wanted the “part time” job to get me out of the house/office.
I will NEVER go in a DG again!!
That’s crazy
D.G. has a problem. Your credit card system rejects perfectly good cards. The first time it rejected my Visa card, I went into panic and called my bank. They said my card account was in excellent shape AND THE BANK SAID THERE WAS NO RECORD OF DG TRYING MY CARD AND IT BEING REJECTED. So then I went to several other businesses and tried my card. It worked just fine.
This has happened maybe six plus times over the last two years and never in the same DG store. I know I am not the only one experiencing this problem because when it happens to me, other customers in the checkout line often chime in and say the exact same thing happens to them, over and over.
I tell your employees about this problem and they never even consider that DG is the problem. Instead they suggest I call my bank, check the magnetic strip on my card for damage and to not set my card near any strong magnets. It is always my problem, not yours. So I figure with that attitude, you will never fix your problem.
I will miss shopping in your stores.
Thank you,
Paul Merritt
On August 1st 2014 i was in line at the dollar general store here in Owensboro,KY on freddrica st. There was a bottle of finger nail polish remover on the counter which i thought was the ladys in front of me but as i was looking in another direction all of a sudden something splashed all over me getting on my clothes and face some got in my eye also i went to the restroom to flush my eye out came back to the front where the on duty manger ask if i wanted to fill out a inccident report and i did. Bout a hour later i was contacted by a store rep saying if i had any trouble to contact the store.had to go to doctor because eye was still very irratated a day or two later. Was contact by a rep that next week saying they not at fault when clearly the product was out of place and lefted at the front. Now i have medical bills that i hath to pay because dollar general dont want to help. Im seriously think about takeing legal action.
i love peach rings. The sweet smiles was my favorite brand i bought a bag every week. even when i was going on trips i would make sure to make sure i had a least 3 bags for the trip. Even when people made me share i random fact it would always be something about the sweet smiles peach rings from Dollar general but when i got back from a mission trip with my church, i went to our local dollar general store to buy peach rings and they looked funny but i didn’t think any thing of it . i got home and ripped those suckers open to find a whole different peach ring, i was so mad, i even called some one from the factory to tell them but he didn’t even care and told me to bring them back because i wasn’t happy but i don’t expensive cloths every wear, i dont own diamonds, i dont go get my nails down every week. the peach rings were the only thing i would really get because i wanted, i bought them for almost 3 years now and i don’t care if you say im over reacting these things were soooooo much bettter before. SO PLEASE CHANGE THEM BACK.~ peach ring lover
https://www.thedailymail.net/news/article_af34d600-1df1-11e4-9793-0019bb2963f4.html
You are proposing building in my neighborhood: TAKE NOTE YOU WILL NOT BE WELCOME AND WILL FACE LOCAL OPPOSITION.
Hello, I am usually not the type to complain nor give someone a hard time. Today at store #9239 the manager was extremely rude. I was there to purchase a few items and needed a manufacturer coupon voided out. She huffed and puffed while smacking on her gum. She complained that she had to go through the entire list to look for it and that it would take entirely too much time (mind you I only had a total of six items). I bought four TIDE liquid detergents and she automatically assumed that I couldn’t use my coupons because they weren’t the correct size. Before any assumptions, take the time to actually read the coupon and try to be helpful. My friend and I suggested for her to void the whole transaction to see if it would be easier. Her reply was “do you want it or not?” Apparently not if its going to be this complicated. The manager complained over and over again. She stated that I was going to hold up the line and the customers were going to be unhappy. I’m a customer as well, I waited in line like the rest and was very respectful. I believe she needs better customer service training and more cashiers to avoid problems like this. I understand people have bad days, but that is not an excuse to treat your customers so poorly. Her position definitely needs to be re-evaluated. I should have taken my money elsewhere. My first and last trip to this location!
I went to store #08212 in Southfield,mi. The area directly in front of the store was an absolute mess. The garbage can was over flowing with trash from the day(s) before. I contacted the store manager and was told that” they can’t just empty trash cans all day”. Southfield has an ordinance that will be the basis of the complaint that I plan to file. The manager knew of no such ordinance. Please review the following with management and staff.
Southfield, Michigan, Code of Ordinances >> PART II – CODE >> Title IV – STREETS AND SIDEWALKS >> CHAPTER 34. – SIDEWALKS >> ARTICLE II. – CLEARING SIDEWALKS >>
ARTICLE II. – CLEARING SIDEWALKS
Sec. 4.75. – Sidewalks to be cleared.
Sec. 4.76. – Failure to clear.
Sec. 4.75. – Sidewalks to be cleared.
The occupant of every lot or premises adjoining any street, or the owner of such lot or premises if same are not occupied, shall clear and keep cleared all sidewalks adjoining such lot or premises from snow, ice, filth and other obstructions.
Cross reference— Depositing ice or snow in sidewalks, § 2.11
Sec. 4.76. – Failure to clear.
If any occupant or owner shall neglect or fail to clear ice, snow, filth or other obstructions from the sidewalk adjoining his premises, for a period of twenty-four (24) consecutive hours or more, he shall be guilty of a violation of this chapter, and in addition the director may cause such sidewalk to be cleared and the expense of clearing shall become a debt to the city from the occupant or owner of such premises and shall be collected as a single lot assessment in accordance with section 1.13 of this Code.
Wow. Reading these comments makes me so sad. I used to work in Dollar General’s Corporate Office in Nashville. These kind of comments and customer experiences would not have been tolerated. Looks like it might have been a bad idea for the Turner family to let it go…..
I was hired the other day at the Dollar General in Vernon, NJ 07462, and unfortunately I had to call out sick on what was supposed to be my second day of work (there’s been some kind of stomach bug going around the house). I called my manager, Dan Thoma, to ask if I should still come in. He then belittled me, asking if I could handle being a cashier, and told me to stay home, and if I missed the next day of work I wouldn’t have a job anymore. The next day I showed up on time (early if anything) and before I could even walk through the doors he incoherently told me to hand in my badge because I have called in sick 3 days in a row. He was either drunk or hung over; people in the area have told me he shows up to work drunk frequently. I don’t understand why he fired me when I complied with what he told me. I’d appreciate it if someone could get back to me.
I went to Fayetteville, Ohio DG store on Aug. 1 2014, the 2liters of coke where on sale for 3 for $3.00 so i got 30 of them. I also got 4 boxes of salt for $2.
00, a $2.00 bag of candy and a can of Van Camps Pork & beans for .85 cents. Just in may head i figured i spent 30.00 in cokes, and 4.85 in food produces plus taxes, around $3.00. She, Robin rang it all up and said it was $42.34 and that was with a $5.00 off of $25.00 coupon. The cokes rang up at 1.33 each and took off .14 cents off for each for coupon but they where on sale i tryed to tell her but she said that it was right. i got home and called her, she said to bring my receipt back in and she would take care of it. I did, she and the manager said it was right that it was tax. I will never shop in that store again because $10.00 dollars is alot of money to my husband & myself on a fixed income. I can believe poeple can t figure in there heads .i did tell her that day the machine didnt ring them up right, i know the machine is not always right.
I have been going to the dollar general in Cowpen SC since it open a few years ago. After shopping there the other day I was surprised to see the store so dirty and disorganized. While standing in line I observed the manager standing behind the counter saying that she was not going to clean the store nor help employees when the line is backed up. After speaking to a friend of mine about this she said well that store has a new manager and she will not go shopping at the cowpens store. Because it is no longer friendly or clean. Even though this store is a lot closer to me, I will not be going back. I will drive elsewhere. It’s a shame that this store is going down hill. I am not the only customer that has noticed this disturbing change.
I have been going to the same dollar store in wintersville Ohio on canton rd since 2007 an this manager Sherri keeps saying she threw me out,I’ve never stolen anything from there I’ve called somany times about her harassing me she has me confused with someone else if they would show me a tape or something that I did wrong but she won’t I don’t have a car an two kids to feed its the only store in walking distance if something is not done with the manager Sherri in wintersville Ohio 43953 my friends lawyer is going to go after her an the store for harassment because I’ve called several times an nothing has been done
I thought I would apply for a part time job at a store close to my home.
I found the application process to be illegal and invasive (they ask for your age and you must give them a social security number to apply). Then, they give you a “personality assessment” that is insulting. Every question is about something illegal, immoral or dishonest; every possible answer available is dishonest or completely unreasonable!
It’s clear why there are so many complaints on this blog about Dollar General employees: they all passed the criminal personalities assessment that those of us who are honest and have integrity and actually believe in customer service cannot pass!
Since the fruit doesn’t fall far from the tree, it’s safe to presume all of the management of Dollar General are criminals, too.
I have been going to this local DG store #01761 since it opened a couple of years or so ago. It was brand new, shiny & clean. Now it looks like a tornado has ripped through it at any given time. It doesn’t look like the floors have been mopped in months…they are sticky and filthy! Many times I have gone in for a quick item or two and had to stand in line for up to 15 minutes with one or two people in front of me. This store is severely under staffed and the one cashier that is there to ring up customers usually looks stressed out! I can’t blame them. I also work retail, so I know what it’s like!
I went in to this store yesterday to get one item and there was literally a line with 15 or more people! I saw that and immediately said “Good Grief!” and turned around and walked out! I know that I would have been there for a good 1/2 hour or so to buy 1 item. NO THANKS! Something needs to be done at this location and fast! Reading through some of the other comments posted here, I can see that this is a wide spread problem. DG….I hope you clean up your act!
Palestine IL. New manager play extreme religious music very loud and if that weren’t enough to not want to go into this store this new manager is the rudest person I have ever had to deal with. I asked a very simple question if they carried a certain item and this manager yelled at me and acted like her s**t didn’t stink. And from talking to other people in the town I’m not the only one she has been rude to. I’m following many other and will refuse to go back to this store till that music is gone and they find a more professional manager for there store. I have never given a bad review on any place till now. Good bye dallor general!
The DG on brinton avenue in Dixon, Illinois is probably the most unprofessional place that I have ever been in! There is a girl there by the name of tera and she has NO business being at a job like this. She’s is far from friendly and very rude. Every time I walk in she’s on her phone standing at the register and will look up at who’s walking in the door…doesn’t say anything and continue playing on her phone!
This afternoon, I went to Dollar General #01819. When I walked in and I noticed that there was a sale clerk texting her phone… and I tried to shop around because there were a few carts of items that it needs to be re-stock. The carts were right the middle of the floor and I had to push it away so I can walk thur. There were no one around except sale clerk. Till I was ready to pay my items, she was texting her phone – I had to wait for her to put her phone down. Till everything was in the bags – I used my debit card to swipe and realized that it was spanish language. I told her that it was spanish that I couldn’t read. She acted like.. ” Like I care? ” I had to guess what the words means when I was pushing the code buttons. She went back to her phone and not bothered to give me the bags from the bags holder. I wasn’t sure if I have everything with me…. she was texting . I told my sister what’s going on and she did the same thing this morning when my sister shopped at Dollar General. I thought it was pretty rude!! I would love to restock the items instead of texting!! The clerk should be lucky that she has a job of DG – I’m unemployed and any job would NOT hiring deaf people just like me!!
went to your 10th and College store in Topeka Kansas today. got charged double for putting money on my netspend card AND because it was over $500 you charged me TWICE. you charged me $8 for a $2 transaction. is this normal? are you gouging on other things? please advise, Family Dollar is close by.
The Clanton Alabama store on 7th avenue is very disrespectful. I fell over the rug outside the store and the employee didnt even make a move to see if I was ok luckly two customers outside helped me. I cut my knee up and toes pretty bad I refuse to shop at this location again until changes r made
Went to the new store in Bargersville In on Sunday had a coupon for 5:00 dollars off if you spent 25:00 we had just over 25:00 and the male cashier would not give our money off stated we got free bread and that was the only discount I asked him to remove the bread but he also took off the mayo which took us down to21:89 then he said we didn’t have 25:00 that’s because you took off the mayo.I told him I still wanted the mayo so when every thing was paid for no mayo no5:00 I told him I would be back in to talk to manager he said go ahead we don’t care you can just go shop somewhere else .went back in today still no manager told us the same thing I’m 68 years old and I have never had anyone talk to me like this I told him I would file a complaint with BBB of Indiana he said go ahead we don’t care
The Burlington Kansas store is being operated in the most unprofessional manner. Please take a moment to have that place looked at. Patrons behind the counter and in business office, spoiled food in fridge, Isles always blocked, employees smoking in front of bldg and noon professionals being employed. Store is supposed to be open until ten, it was closed at 9:43 the other day. Complaints on Facebook unreal. Problems need resolved asap.
Store #06951 in Arcadia, Fl. 34266 I purchased a Verizon phone card that was the wrong card I needed a boost card. The card cost me $57 and the back wasn’t scratched all I wanted was an exchange for the right card and I was told that there was nothing they could do and that I would have to contact Verizon to see what they could do about my problem. I am highly upset that I spent almost $60 at your store and have no useful merchandise to show for it!!!! So I am now out of pocket $57!! I will not stop here!!! I will not be shopping here again!!! I don’t have money to throw away!!!
I applied to Dollar General and was told all these bad things about it from the manager as I was being interviewed. I was hired. Watched a video telling us not to chase thieves down. Started the first night and was told not to let them leave if I thought they were stealing. The manager and another employee kept going outside to smoke so when I would need help I would have to excuse myself and hurry around the counter to go outside and get someone. I have no problem working or working hard but I refuse to work my butt off only to have the others smoking cigarettes every 15 min. I decided not to return the next day and tried to call and let them know. Unfortunately I could not get anyone to answer the phone. Then I find out that an acquaintance stopped in and asked for me to which they gave her information that should not have been shared with anyone. They did not know this woman and they gave her info about me. I am really upset. This was at the Dollar General on Walker Road. Dover Delaware. This is only part of my complaint.
I was at the store located in Flatlick Ky today August 2,2014 and couldn’t even get into the store. The reason being was that the area in front of the store where the wheelchair access area is was blocked with a “sidewalk sale” the wheelchair ramp was blocked as well as the only two handicap parking spots that are at this particular store. This is not the first time I’ve been there and been unable to enter the store. I called the store manager and she told me that she was “unaware” of the entrance being blocked and that she had a “new staff” and that they “didn’t no any better”. Well to me it’s common sense that you don’t block an access zone and the handicap parking areas. If they don’t know any better then how are they smart enough to be employees there? I took pictures and posted them on Facebook and other social media sites and they have been shared over 500 times and have over 2,000 comments. I would like a call from someone on the corporate level to address this situation with me personally. Please contact me via my email and I will be glad to call you all back.
Send this to corporate human resources. I got an answer on my complaint.
I bought a tube of Gold Bond Ultimate at the Dollar General on 74 Dover PA this week. I set it on my dresser before I put it away, the sun was coming in the window and it showed that the tube was only between a quarter and half full. I figured ok, I opened the lid and there was no protective seal on it. I took it back and explained the problem and the clerk brought me another tube, and she said they are all like that but she brought me another one and said it has a little more in. So I returned the one and took the other without the seal as well. I had the tube I returned at home and if I were evil I could have easily injected something harmful in the tube. Isn’t there a law that a protective seal should be on these things.
I was at your store on Salem Road in Conyers, GA today about 12;15 pm with my wife and daughter to buy some school supplies. When I walked toward the exit while my family was waiting to checkout one of your store employees accused me of stealing a ball cap. I had to show him that my hat was different from the hats on the shelf. My family and I will never shop at a dollar general again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My 17 year old daughter and I went into the Wisconsin Rapids, WI Dollar General about 9:40 pm on 8/1/14. I had just got done with work and needed a few items. As we were finding the last items we needed the male employee working told us they were closing in 10 min. I said okay and we proceeded to the check out. As I was picking out some face lotion, my daughter, who has special needs, was looking at the female employee to see where to check out. The female employee, who I was told is the manager, gave my daughter a very dirty and annoyed look and just ignored her. The male employee asked her if she needed help with something. She said yes, she didn’t know where to go to check out. At that point the female (manager) spoke up in the most sarcastic, belittling, ‘are you ever stupid’, tone in her voice and says, “Umm…probably the one with the open sign.” I was absolutely appalled by the way she looked at and treated my daughter who is already special needs, like she was just completely stupid. If this issue is not addressed, I will be posting this on the Internet and take it as far as I can so this doesn’t ever happen to another person again. To find out that woman was the manager disgusted me. Your prompt response to this complaint will be greatly appreciated. Thank you for your time Rachel
I was in your Hualapai store in Kingman Arizona and observed your store manager Cristal swearing, yelling and being very verbally abusive to an employee. She was threatening the employee with their job and hostel. I can not believe Dollar General employs people like this.The employee looked like he was going to cry. She was upset at him for helping a customer. I thought they were about customer service. I have never seen such unprofessionalism with a manager. That employee Jeremiah has always been pleasant and hard working when I’ve been in there. I have noticed that the turn over rate is high there. I can see why with a manager like this. Why would you have someone run a store that treats your employees like this? And in full view of the public. I won’t shop there again. And I hope that boy finds a job that treats him right, without an abusive boss.
Completely disappointed by customer Service. Worker didn’t want to help in any way I tried paying with coupons.. said she needed manager.. but manager couldnt be reached… waited for 30 min. How can this change!? Dollar General on horizon Blvd and north loop…. El Paso tx
Wow, Dollar General is going down hill fast. Today needing dog food I went to Munfordville, Kentucky to purchase these items. It took less than two minutes to walk through the doors and be back up front to check out. I was forth in line with four more people behide me. One kind cashier working. Someone ask if anyone else can help us check out. It is Friday town is full and so is the store. Guess who was outside on the phone, the manager! Told him he needs come in and help check. He said he is the phone with district manager. I was interrupting his call. After talking loud enough for district to hear I went in. Wow, the milk man had his delivery waiting and so did the Pepsi man. The kind cashier and the to busy to help customers or vendors manger are the only two employees on this busy Friday. Maybe their are to many new Dollar Stores. I will go somewhere else pay more and well worth it.
So I went to the Dollar General here in El Paso Tx. Their service is the worst, they’re rude, always with a bad attitude. Why do they work there if they know they’re gonna have to be dealing with customers. If they’re gonna be rude or always with a bad attitute , why don’t they get a job where they dont have to deal with customers . Never going back to that Dollar General.
I often shop for small, quick items at the Dollar General Store on Judge Ely Blvd in Abilene, TX. No more. On several occasions, I’ve found that prices for items were unavailable or that the aisles were blocked with boxes and other items, but today took the cake. I normally never buy linens there, but I saw a 5 pack of wash cloths marked at $2 and my mother-in-law, who was with me, said that she had bought the same set at that price. I took those, a bottle of air freshener, a bottle of Softsoap body wash and a pack of gum (marked $1) to the register, at which time I was charges $4.95 for the wash cloths. I did not catch it until I had already paid, but I immediately brought it to the cashiers attention. At that time another woman that I assume is the manager (no name tag, but said her name was Amy) rudely told me that they were $4.95 and I must have “looked wrong”. I told her no, that there were several sets marked at $2.00 and that was the only reason I bought them. She went and looked and returned, saying “I’m resetting them and I just haven’t moved them yet. They’re $4.95”. I told her I should not have to pay the difference due to her mistake so she told the cashier to give me a refund and not the wash cloths. Several other customers were outraged and encouraged me to turn the store in on principle. The $2.95 difference would not matter to me much, except that “Amy” was very rude and should have to sell items at the price they are marked. I did not even mention the gum I was charges $1.50 do that was marked $1.00. While the difference might not affect me, many DG shoppers are on a tight budget and the small difference could hurt their pocketbooks. And who wants to shop at a store where the manager has no integrity? If anyone at DG is interested, I have photos and a witness.
I AM FILLING A COMPLAINT ABOUT CUSTOMER SERVICE IN A PARTICULAR STORE STORE NUMBER 00712 IN ORANGE PARK , FLORIDA 900 EAST KINGSLEY AVE. I HAVE SPOKEN TO STORE MANAGER BRANDI CONCERNING THIS AND I WANT DISTRICT TO KNOW BECAUSE THIS PROBLEM NEEDS TO BE ADDRESSED. IT CONCEERNS CHECK OUT I SHOP IN THE STORE JUST ABOUT EVERY DAY AND AT LEAST 3 OUT OF 5 TIMES IN THE STORE THIS PROBLEM HAPPENS. THE CASHIER WILL NOT CALL HELP UP DONT KNOW IF THEY FEEL EMBARRASSED TO DO SO OR THEY HAVE BEEN INSTRUCTED NOT TO. I FEEL THAT IF YOU HAVE MORE THEN 2 PEOPLE IN LINE THEN ANOTHER REGISTER NEEDS TO BE OPENED UP BUT IT SEEMS IT IS UP TOT HE CUSTOMERS TO TELL THE CASHIER THEY NEED HELPI HAVE STOOD IN LINE WITH AS MANY AS 8 OTHER CUSTOMERS WAITING AND ITS NORMALLY ME WHO HAS TO TELL THE CASHIER TO CALL SOMEONE UP I HAVE EVEN BEEN TOLD BY THE CASHIER THAT THE OTHER DESIGNATED CASHIER IS WITH A VENDOR AND CANT LEAVE THEM WELL I AM FROM THE OLD SCHOOL I WAS TAUGHT THAT CUSTOMERS COME FIRST THE HECK WITH THE VENDOR. BRANDI SEEMED A LITTLE MIFFED WHEN I TOLD HER ABOUT THIS PROBLEM SO IT UP TO YOU ALL TO POLICE YOUR OWN BUT YOU NEED IMPROVE MENT IN THIS AREA IMMEDIATELY THANKS FOR YOUR LISTENING SINCERELY
DAVE
I sat down to write a complaint and saw all these others. Guess I should not bother. Any store with this many issues can’t possibly care. But I will add this, their managing staff needs help. A college kid, who hired on to work around college hours, schedule for the week consists of the hours he is going to class. The exact hours on the corporate application that he said he could not work. And it is the EMPLOYEE who is not showing up to work and being reliable? DON’T apply to work there, DON’T shop there!!! I will never spend my money there again. Don’t waste time calling corporate either.
The store in Calhoun City, MS is absolutely the worst dollar general I have ever been in. They never put the prices on anything that on the side of the isles, there are always big containers of stuff blocking access to isles 3 days after the truck runs which is plenty of time to get it all put up, and there will be a line 20 people long with only 1 of their 3 cash registers open because the manager, Penny, is sitting in the office or walking around the store not doing anything and the other two employees are either outside smoking or walking from front to back acting like they’re doing something just so they don’t have to get on a register. The manager is also very rude, informing me that I should come to the register to ask for a price. I do not work there, it is not my job to price items. I have not shopped there since and I never will again unless this improves. I now go to Fred’s and if they don’t have what I need I drive out of town just so I don’t have to shop at that place run by a rude manager who tells her customers to price things themselves instead of doing what she gets paid to do.
Dollar General in Perryville, Arkansas needs friendly manager and help, there`s one friendly person there , her name is Sharon. The others either hate their jobs or don`t get paid enough to care one way or the other. I try not to EVER stop in there , as going is as if no one gives a holy hoot anyway.
Store #00297 in Georgetown Ky , I’ve noticed on my last visit a couple weeks ago that
There was merchandise sitting everywhere but on the shelves but my visit today the store
Was horrible . Some shelves was almost completely bare and the isles were blocked with
Carts loaded with merchandise to be unloaded. If this store continues as is it will
Be losing business because a brand new Family Dollar is opening just up the road from
This store.
This saturday, I went to shop at the Dollar General store in Alanson Michigan, and was refused service, because I had a dollars worth of change, and the clerk working said that she did not feel like counting it, because it was close to closing time, and she refused to take it, so I had to take my business down the road, because of her. A year ago, I had problems with this store selling stale food, and when I would complain they would not do anything about . Also My son went into this store and brought something, and had some change coming to him, and the manager Kathy would not give it to him I had to go in there and complain so she would give him his change back. This is the worst store that I have every been into. The managers are very rude. I will never shop there again.
Just to let you know your store in Stamford,NY is a disgrace….There are never any carts because they are in the store filled with stuff that should be put on the shelves,when you do manage to get a cart you can’t get down the aisles with it…No stock on the shelves,the floors are disgustingly dirty with garbage and the garbage and cigarette butts that are thrown on the ground is a disgrace to your running of a business…The manager(Jess) is totally useless and the cause of most of the butts outside the door…Nrver does any work because she is to busy smoking….Just wanted you to be aware that you are losing customers (me being one of many)….The store is a DISGRACE!!!
I have been using the original oil of olay face cream for years, well I ran out, so I went to my local Dollar General store and they just ran out so I grabbed the d.g brand and I love it! It just might work better than the original. So I will be purchasing only the d.g brand for now. And I got my Mother using it too. Thanks for a great product.
I have been a dollar general shopper for sometime now….and when we moved from tx to ar I was so excited to see that a dollar general was walking distance from my house, however I was pretty disappointed when I arrived over and over and over again. November 2013 was when I first stepped foot into the store and it’s July 2014. I have not once been in that store and all the lanes and products be off the floor and on the shelves. Items are not always were they should be or priced properly. If you ask for assistance half the time it’s first attitude then helpfulness.
I went in last month for my daughter to pick out a birthday gift….most of the toys were up and are up in the back of the store….I couldn’t find someone to help me….so we looked in the small toy section….she was looking at this doll and when I pulled the doll out to show it to her the shelve feel down….the dolls were holding it up…what if that would had feel on my child or a child….told them about it…no big deal.
Went to get a energy drink….thinking what the hick is on this can…I guess a sold spilled or busted….told them about it…..not a big deal.
Today I go into the store…get cat litter….the price tag holder falls off the shelve…really! I can’t move my kid up in down the lane…have to leave her in the middle of the main lane so I can see her to walk down and get my product……then I go down a lane just to have to back right out of it because of all the boxes…..then I finally get my energy drink ( 1Month later of saying hey I think a coke or something got all over your energy drinks) and my finger goes right into what I was hoping was coke…on top of the can…I had to look for a clean energy drink that I washed before drinking when I arrived to my house.
Really!!!
The worse thing is the employees are so nice and sweet….but really….how hard is it to keep your store organized?
But they get so much stuff and have no room for it……and another thing is I don’t drive so it’s my only option when my husband isn’t home…we spend so much money at dollar general….and if I did drive I wouldn’t go back to that location again.
I was so irritated today that I took pictures but idk whom to send them to.
Hopefully this store can get themselves together….I’m a freak when it comes to organization and that store is awful!
I am a over-the-road truck driver, I recently stopped at a truck stop and was pleasantly please to see a dollar general next door, but was very disappointed when I went there to shop for my personal supplies for the week and this store has no hair care product for ethnic hair. Not even shampoo for black hair. The store is in Lexington,SC long pond rd. I ask clerk where I could find the products I needed, she informed me that they don’t sell ethnic hair products. Needless to say I was shocked because even in Laredo , Tx dollar general has those products.. Delois Conyers
I was going to complain about how filthy the Dollar General Store in Rison, Arkansas is but that seems to be a pretty common problem with DG.
The floors are filthy, shelves and even check-out counters are filthy.
I don’t care when I go to this store, it is always filthy!
Our local grocery store is always so clean and if they can keep the grocery store clean, you would think that Dollar General could do the same.
Looking to set up a store in our area. Call Al Daub at 315 542 XXXXx. Thank you.
I work at Dollar General, and the job’s a recent acquisition for me, and I must say, I am far from impressed. The store has been a mess since I started, I’ve received extremely minimal training, and the job I originally applied for, and the position that showed in the computer system I was given (asst. manager), is apparently not the position I’m actually supposed to be working in, which is Lead Sales Associate. Not really what I signed up for. But even so, I have the usual complaints: Not enough time to do the work assigned, being expected to juggle multiple time-consuming tasks during a shift so that nothing really ever gets done, and lack of support from other employees and management. I think the problems everyone (customers and employees) have with this company lie in the payroll budget. There are never enough hours budgeted for any given store for more than two employees to be on the schedule at any given shift. Employees on a shift consist of a “shift lead” either a manager, assistant manager, or lead sales associate, and a “cashier”, sometimes a lead sales associate or just a sales associate. The “shift lead” is expected primarily to stock the store, but has other administrative duties as well, i.e cigarette count, counting the tills, and various other paperwork. They must also check in vendors, and assist with checking out customers when the lines get too long or the “cashier” is on break. The “cashier” is primarily responsible for checking out customers, but is also expected to stock a good portion of the store, and assist in whatever else customers may require. Why do you think no one is there usually to check you out when you come to the counter, and you must page (by whatever method exists in you local store, I’ve seen several) the cashier to check you out. He/she is probably stocking or dealing with some other task. This causes complaints, and so does the lack of stock, and/or the messiness of the store. There’s just not enough time in a shift to do everything that’s required. Sure, the manager spends a good bit of his/her shift stocking, but usually there’s so much stock, it takes DAYS to stock everything with only 1 person focusing on it per shift, with limited assistance, and by the time that truck’s out, the next one has arrived, as most stores get a truck weekly. Also, stores are often overstocked, at least, mine is. I don’t know what they base ordering off of, but it’s ridiculous how much
overstock we have that will not go on the shelves. Then the employees get yelled at/written up because they didn’t stock EVERYTHING, no matter that there’s no space for it, and if it WAS put up, but in the wrong space, here come the customer complaints and here come more… you guessed it! Write ups! That’s their favorite threat. Write up write up write up. It’s all they talk about, managers and the DM, who is, by the by, a pompous ass though I’ve only met him once. I’ve basically had it already with this company, and have never had a worse job in my life. And I’ve only been with them for a few weeks, and I’ve worked retail for other companies since I was 16 (11 years!), and done well. I’ve never had any customer complaints, and management has always praised me, but this is by far the worst. I wish I could pursue some legal action against them, but I don’t think there is any legal ground here. Oh, there’s also this, I was told bluntly: If you’re a keyholder, you can’t take your (1 hour, off the clock) break outside of the store, because
your cashier might need you. My thought was EXCUSE ME? You can’t tell me what I can and cannot do off the clock on my break. It’s against the law to require me to work off the clock, but that’s exactly what they do when you’re a keyholder. If that cashier NEEDS you, you have to walk back in and assist. Oh, and guess what, you can’t clock back in!
It’s true! You have to stay off the clock because for some reason I don’t understand, you’re supposed to have an “uninterrupted break”, and I guess if you don’t clock back in to assist, it looks good on the time clock. Sure, you’re supposed to take the additional time you worked off the clock as an “on the clock” break, but who ever has time for that as a keyholder, especially when you’re the only keyholder in the store? No one, that’s who. This company is violating some labor laws, I’m pretty sure, but I’m also pretty sure they have some high priced lawyers that would get them out of any heat, and they keep their employees too poor to hire any legal help anyway. Oh well, I’ll be leaving them soon, I think. If I could do anything about it, I would, but I think I’ll just satisfy myself by warning away every single person who ever thinks of working there that I hear about. I guess I should have listened to my wife, who worked for them for a few months before she hurt her knee (thanks to the bending and stocking she did at, you guessed it DG) and had to quit. She said I’d hate the job, but I needed the work and I thought it wouldn’t be as bad as she said. Oh well, I guess I learned something. Listen to the wife! LOL
The Natchez,MS location sells rotten meat to their customers. I have bought meat from this store three times and EVERY time the meat was rotten. It is disgusting and I am sick of it. It makes me wonder how many other people are being sold rotten meat at this store. Needless to say I will NEVER spend money at a Dollar General ever again and neither will any of my family and friends. I am spreading the word throughout Natchez and hopefully soon no one in Natchez, Ms will ever shop at Dollar General again.
Your England, Arkansas store is nasty and under staffed…too cluttered to get through….
I visited your #6455 in cape coral florida on 7/18/14 as i walked in i overheard the cashier serena talking to a customer using foul language in front of everyone including my kids and other children in the store. I did my shopping normally like i always do then when i proceeded to check out there was a huge line because this cashier was chatting with someone on her cell phone. And once again using inappropriate language in front of us. It was my turn to be rung up after waiting 15 mins. she didnt even greet me,say hi,how are you or anything she just seemed to have this attitude with me for no reason and acted as if i was wasting her time. I then asked how much this item was she just said “i dont know its my first day” i asked if she could call someone up to find out for me and she flat out said “no” and continues to ignore me basically.she couldnt even bag my groycerys right.as im collecting my bags she gets back on her phone and walks outside to take a smoke break blowing smoke in front of me and my kids with this nasty look on her face.i went home and called the store i spoke with a manager who was very apologetic and was concerned about my shopping experience i did mention how i will not be shopping there anymore due to this one employee serena she has a nasty attitude and lacks customer service skills im surprised she got hired with the way she acts. No one should be that rude to customers ever. If she continues to work there the store is going to lose alot of customers.
I currently work for the new store in Finleyville, PA I have never had such a horrible job in my life! I don’t understand the amount of work you want us to do daily but don’t give us the hours to have enough employees to get it done! We are there by ourselves for hours then when we get a second person times up and we can’t stock anymore we have to recover. I’m a key holder and I’ve never had to work so hard in my life and get paid like crap and I just looked up the CEO and he make over 7 million in 2013, must be nice to sit in your nice cool office while we bust our asses to run your stores keep them clean keep customers happy and sweat our asses off cause you have to set the AC to a very uncomfortable 78. I haven’t found anything you guys do that shows any appreciation or respect to the employees that are doing all the work!! I made more money as just a cashier at getgo and didn’t have to do anything! I also don’t feel we should have to take an hour break on an 8 hr shift key holders shouldn’t have to take a break at all because I never get an uninterrupted break! Cashiers should be able to do voids and count their own drawers. The carding everyone no matter the age and if the liscense is expired you cant needs to be changed, there is no reason a 70 yr old needs to dig out their id and no reason we should have to refuse a 70 yr old smokes because it’s expired that’s absurd and I’m tired of being cussed out over it!!!! The sale stickers that go up weekly also need to be reviewed cause I’m so tired of putting up stickers Saturday then super Tuesday comes and I have to go around and take down 25 plus last wk cause they conflict with the new ones! That is a waste of time that could be spent stocking. You wanna save money put an option for a receipt and don’t make them a mile long such a waste of paper all I do is throw receipts away! Also the resets that’s absolutely absurd, you make us waste hrs to reset an entire isle because there is a few new items, how about just putting them in the discontinued spots and how about not resetting the same isles every 4-6 months! Also the amount of discontinued items that I have to take of the shelves EVERY WEEK is getting out of hand our last chance section is small and we have about 2 isles worth of last chance that is in totes taking up space in the back room. The ordering system is horrible too I’ve never had to stock and half of it can’t go out cause its overstock. Setting end caps constantly, moving isles around and sending too much of promotional stuff all these things could save so much time and money. Bottom line is the workload is way too much for the crappy pay. You would think with the employee turnover rate you would realize you need to change things! I could go on forever. Oh and the DMs all got ipads and you got rid of their laptops even my DM said that was a waste of money and she hates it! How about giving us raises and paying us what we’really worth which to you is apparently nothing!! It’s a slap in the face. I’m thankful to have a job and the only reason I’m still with your company is because my manager is amazing and I don’t wanna screw him it took us 3 months to get a key holder after one quit. We need to fire someone and my manager won’t because we can’t find anyone that wants to work for 7.25 and then when they hear the workload they definitely don’t want the job. You can’t live on 7.25 and me being part of management I can’t live on my 8.50. Why don’t you try working 32 hrs and paying your bills!! How about giving unlimited hours and watching how much better your stores are run and howuh more gets done! And stop sending so much crap and your stores won’t look like garbage! We get compliments on how nice and organized our store is compared to all the others and our store is quickly turning into a big clutter cause of floor stands and stuff we have no room for. Oh the clothes we barely sell clothes and they keep being sent we have at least 3 roll tanners of clothes that can’t go out!!!! Get your stuff together and hire people that know what they are doing and have seen clue about time management!
Amen sister
Wow! I agree . That is perhaps every DG. The people I work with are great. Yes need more hours allotted and more time to clean after closing as well.
7/21/14
Please email me and let me know when your Dollar General Store will be opening on Quacco Rd., Savannah, Ga.. This location is perhaps half a block from my home.
My mother has worked for Dollar General 5 years. She has always been considerate to the customers and employee’s. She walked out on them last night. I just want to say that you have lost the best employee that worked at your Cross Plains ,Texas store. I do not appreciate the way she was treated by the manager or district manager. I hope Dollar General realizes that the store will not be the same. I want to talk to the District Manager and let him know that I will never walk into another Dollar General store.
Was in the nunda ny store. not impressed by the cashier. Walked in, never said hello, or anything. Checking out, she never spoke at all. looked like she couldn’t wait for me to leave. Not impressed buy her at all. Unprofessional manner or looking. tattoo showing and her wrist, clothes disheveled and a pink streak in her hair. think the name was minzie or something like that.
Hope no all the employees in that store are like her or I won’t be going back there again.
dollar does NOT pay us enough or give us a even descent workplace to be so chipper. In my town it is the only place to work and its horrible. it makes me misrable and depressed and maybe that’s the way she feels, everyone has a bad day well at dollar general everyday is a bad day and is rated TOP 3 worst places to work in the nation!!! YOU need to stop and relize your at DOLLAR GENERAL NOT jcpennys, I wish this store would get shut down and replaced with a company that actually cares about their employees, because if it werent for us there wouldnt be a company!!! and you people make me sick this poor girl already has a crappy job and you want to complain on her to do what? Get her fired so you can complain that your taxes dollars have to go to her for goverment assistance cause you had to open your mouth and get her fired!!! SHAME on YOU!!! go get a life!!!
Good day,
I just arrived back home from a trip to my local Dollar General store, which we visit fairly often, tonight I had an unusual experience that I would like to discuss with someone in regard to a possible unlawful action by an employee working the cash register.
My telephone number is 314-598-XXXXX, I hope this is not the case, but if it is I feel you should know about the cirXXXXstances.
Thank You,
Michael Jones
The manager at Dollar General in Bayside FL is unfair to her workers but nobody in the head offices say anything just cause she makes good sales. And she favors all the females and looks down upon the male employees. She has never worked a night shift in her entire time being employeed there. I know for a fact that managers are SUPPOSED to work two night shifts a week. She never has worked even one. She hand makes all her schedules instead of using the ATLAS like shes supposed too. She makes cashiers work closing manager shifts and hands them keys and tells them to return them the next day just so she dont have to close and the cashiers hate it and think its illegal cause they still only get cashier pay!!! That is crazy!!
We were just in your Peshtigo, Wisconsin store at about 4 p.m. Sunday July 20th. All 3 of the associates where outside smoking, and cussing like sailors, talking about local folks in a very poor manor. I sat in our vehicle while my husband went in to purchase toilet paper, bread, oreo’s, and some candy. The three associates continued to smoke at least two cigarettes each, throwing their butts in the parking lot, just chatting and cussing away. My husband waited and waited and waited for service to check out. He could have robbed that store blind if he wanted to. Finally he walked out, as the associates stood out smoking and watched us leave. This has happened to us TWICE now at that location! VERY DISGUSTED with the employees and management at the store.
Was in your pleasant valley, ny location. The manager/shift supervisor (I hope she is not your store manager!) Was completely rude & unprofessional. & has no business working w the public. I have worked w the public for well over 15 years & this classless, trashy woman wouldn’t last a day. & I was union. So that’s saying a lot to how much she absolutely sucks @ her job. I am just wondering what your policy about customer service? B/c in general everytime I shop there, there is never enough help, that same supervisor has employees packing out on the floor & ringing up customers. & instead of a PA…They yell across the store?!?! Trashy much? I’d say. This company has a lot of potential, but definitely needs to make some changes. Like hiring help that looks & acts they have an education higher than the 8th grade.
Hello, I’ve had several problems with the Shubuta, Miss store refusing to accept coupons. I’ve called the toll free number to leave an email for Derrick Smith (District Manager) and Matt Mayham (Regional Manager). Neither one placed a return call. I went to the store and the cashier stated she can only accept four coupons per transaction. She also stated she cant take two coupons for 1 item (but clearly in the DG coupon policy SAYS you can use a manf. coupon with a DG coupon for the same item). The cashier also said she cant scan the 5/$25 coupon off the phone (which was sent from the DG). I was very polite and told her to cancel the transaction. The cashier was mad at that point and became very rude! I called several stores in the laurel area and a staff gave me a contact number for him (Derrick Smith). I called it and he answered I stated my problem and he said he was going to check in to it (He acted as if he wasnt too concerned). Remind yourself Matt Mayham never called back. I havent visited that store in a month. So, on Saturday I went in and the cashiers was still like they havent seen coupons before or accepted any since they opened the store. The cashiers acted so dumbfound as ever. The cashier continued to state she can only accept four coupons per transaction. She also stated she cant take two coupons for 1 item. The cashier also said she cant scan the 5/$25 coupon off the phone (which was sent from the DG) because the scanner was on the other register and that cashier was on break. So I told her I would wait til she returned and then she said she could not accept all those coupons. So Derrick Smith never consulted them at all because nothing has changed since my previous visit the month before. Matt Mayhem and Derrick Smith should take their job more serious than ignoring phone calls and play possium when a problem arise. So I went to the Waynesboro, Miss store and completed the same transaction I intended to do in Shubuta. In Shubuta, the cashier also told me the $5/25 has to be used at the end of the trasaction and its not stated no where on the coupon when to use it. I would like to be emailed back with some answers helping me to continue shoppping and saving at DG. Questions: Can a cashier set a limit to the number of coupons she can accept? Can a cashier refuse to scan your phone or key in the $5/25 mobile qpon? When can u use your $5/25 qpon at the beginning of the transaction or at the end? Can u use a manf. and a DG coupon on one 1 item? Can someone answer these questions???? Since Shubuta employees, the District manager (Derrick Smith), Regional Manager (Matt Mayham) dont know the answers and nothing else about CUSTOMER SERVICE (RETURNING PHONE CALLS), BEING PROFESSIONAL, HAVING RESPECT N DIGNITY, UPDATING THERE STAFF WITH THE PROPER INFO ABOUT THE COUPON POLICY AND ACCEPTING MOBILE QPONS. SHUBUTA STORE IS A DISGRACE THEY NEVER HAVE WHATS ON SALE, THE CLEARANCE ITEMS BE GONE (BOUGHT OUT BY THE STAFF)!!! MY PERSONAL OPINION IT SHOULD JUST CLOSE THE DOORS!!!!!!
I work for dollar general. You are only aloud to use one manufacture coupon and one dollar general coupon at a time. The 5 off 25 has to be used at end. They can only accept coupons that scan. Only one coupon per item per person. No you cannot use 4 coupons. It is very confusing even for us. And we get yelled at by our bosses all the time every day about the coupons so dont put too much blame on the cashiers they have already been yelled at.
Dollar general dm and lp has no remorse for anyone. You get fired for. Not checking bags that is crazy. Then you work all day and the work. Is hard.then you have to call the cops for shoplifters andi get fired for nothing
I HAVE CALLED SEVERAL TIMES ABOUT A PRODUCT THAT WAS MISSING A PART.YOUR COMPANY ASSURED ME THAT I WOULD HEAR FROM THE MFG. WELL A LONG TIME HAS PASSED AND NOT A CALL,EMAIL OR LETTER. I EXPECT DOLLAR GENERAL TO STAND BEHIND THEIR PRODUCTS. WHY DONT YOU JUST SEND ME A REPLACEMENT? PLEASE CONTACT ME VIA MY EMAIL WITH A RESPONCE. THIS IS THE REFERENCE # TO MY COMPLAINT 1022365583
I was wondering what is your return policy on purchased items bought from month prior back (3 months to be exact)? I had purchased some items at store#204 back in March 2014 for my anniversary which is in July 2014. I had purchased 19 items in total of $30.00. I had changed my mind to not used the items. In July 2014 I decided to return what I had purchased…as I she finished ringing up my returned purchased I saw that I didn’t get back exactly what I had purchased which is $30.00 worth. I questioned the cashier as to why….I had lost 1/2 of what I should be getting back. She didn’t give me much explanation other than…”that is what the register rung up.” I didn’t think she was very helpful or friendly about the whole thing. I just felt I didn’t get right the customer satisfaction and addition to that I lost 1/2 of my $$ from what I had purchased. If needed, I have proof copy of my original purchased receipt and the return receipt.
Horrible its probably the employers stealing so use your security system the store overhead speaker says you have not a note on door refusing people service because they carry a larger bag. I don’t plan to shop here again. I know I spend over 100 bucks a month yet I can’t take my bag. You have this uclean scraggly looking male barking at you as soon as you walk in hell he’s the damn thief. Oh I took a pic of this sign for civil purposes and to show our community we deserve better coming to social media soon.
I would like to know the company policy for returning cigarettes. I recently bought some for someone else & hey were the wrong kind. when I went back to exchange them I was told I could not. when I asked why the guy told me it was company policy that cigarettes can not be returned. That is the biggest bunch of crap I have ever heard. every other store in the united states would exchange them. another thing is I have to show my ID every time I buy tobacco products. Really, I am 56 years old. What is up with that.
I don’t know about the policy on returns but I do know that in the state of Tennessee it is mandatory for cashiers to card any and everyone purchasing tobacco products. They don’t do it to make you mad. They do it because if they were caught not carding people they could face fines, job loss, sometimes criminal charges.
I went to townsend TN Dollar general store this morning. As usual this store is always dirty and very unorganized. There was a basket on the top shelf I wanted, so I found associate and asked the gentlemen if he could get it for me, in which he was helpful at that point. When he went to hand me one from a lower shelf, I said that’s not the same item that the stickers on the two baskets did not match. He said well the one on the top shelf isn’t 3 dollars either because I looked it up the other day. I then said if you knew the other day the price wasn’t right as stated below item, why didn’t you fix it then, and on the way back to register he mumbled something, because I did make a small purchase. This Dollar General store location needs some serious work in the stores appearance and the workers.
I went into the 8701 store just now.the manager was rud!!store is a pile of garbage I think it needs to be closed down an turned into a family dollar better service an nicer store!I will never step foot n another DG ever!!!!!mmm
This is the 3rd time I have left a message. I guess that no one at dollar general cares. I will not shop at dollar general again. Since no one can answer my complaint. And I will post to Facebook how dissatisfied I am with you. I would of thought someone would of emailed me back after the first one. In question was the store on hwy 41in pearl river by riverside school.
Store number…08163
This store is a disgrace. You can find almost nothing in the store, as the aisles are so crowded with carts full of merchandise that is just sitting there. In order to find something, we the customer are having to move these oversized carts ourselves in order to squeeze between them to search for anything we need. Two days ago while shopping I turned to let a woman past me and I fell over a stack of boxes. I hit my head on the floor hard enough to see spots and if my friend hadn’t been close by me I wouldn’t have been able to get out of the maze of carts and boxes. There is very little on the shelves and we shouldn’t have to dig through the carts and take a chance of physical harm to shop here. The district manager has been in twice that I’m aware of and still Nothing has been done or changed. You lost an awesome manager that only wanted things to change and to have the assistance she deserved. We live in a very small town and this its our only place to shop other than a small grocery store, so it looks like corporate doesn’t care about us little guys. This it’s just wrong! I have many pictures that I will be posting on any media available to me as something drastic needs to be done and immediately. I would appreciate some type of response to my comment or at least see something being done to rectify this total mess.
Sebree, KY Dollar General has to be the worst Dollar General i have seen yet. I was a key holder in Clay, KY’s Dollar General and all i can say is wow. Whoever is Store Manager in Sebree, KY obviously cares NOTHING about the company’s reputation. The store is in total disorder. Stock EVERYWHERE. You can not access a whole array of products due to the fact that complete lanes are blocked by u carts and what not. I moved here about a month ago and noticed how un-kept the store is, but i just thought maybe it was a bad week. Its been over a month now and the store just gets worse and worse. Also, there is ZERO customer service out of the cashiers, keyholders and manager. I usually spend about 200 dollars and week at the dollar general, but as of today i will no longer shop there. I have been made to feel (by the management staff) that they can and will treat anyone however they want. When i complained i was told to shop somewhere else. Now i dont know if you guys in corporate can count, but the employees of Sebree, KY’s ovbiously do not. 200 a week x 52 weeks = OVER 10,000 a year. Would you tell anyone in the world that you do not need their 10,000+ a year and that they can shop somewhere else? I think not. Please inspect this store, contact our regional manager or whatever needs to be done. The people in this town already are talking about how crappy the Dollar General is and they can not wait for the Family Dollar that is being built right now on the lot next to this Dollar General. As a former employee I know that this isnt true, but with a store in our town like this its hard to prove other wise.
Some on need to manage Marshill dollar store always so dirty..nasty out side and inside.. rude people work their..not all but mostly manger.. someone needs to manage store or stores better..marshill n.c ..hot springs dollar store is badly clutter bad..can’t get down isles all blocked by big heavy stock buggys..can’t move them.. why bring out of the stock room if u can’t put it out..one buggy at a time..looks so badly..
Is there an email address that I can use to email someone from corporate directly? I have used the “contact us” form on the Dollar General website several times now and when I hit “submit” for my comments, I get a message that says “Sorry, 0 results were found for your search.” I spent over an hour typing up a complaint about my local Dollar General and I would really like to get it to someone at corporate level. The incident occurred earlier today and rather than cool down from the occurrence, I have just gotten more and more upset as the day progressed. I would really like to make sure my correspondence gets acknowledged. Thanks!
I live in Brazil Indiana. The Dollar General there is ALWAYS dirty- never has stock..
For example: Today July 5th I called about a sale on Folders coffee and the person who answered the phone said she didn’t know & I had to ask her to look & see.. She come back to the phone & said yes we do so I told her I would be right up to get some. She said ok & we would be right up. We were there within 5 minutes & they were completely out.. Talk to someone at the store & said they had been out for a few days.. The girl on the phone xuld have saved me the trip if she had told me they were out.. Also some of the girls there (especially the one who is very ten with glasses is loud & rude.. At this point I am going to quit going to the Brazil Indiana Dollar Store!!
I am a regular customer at the store at 8201 north 98 in Lakeland Florida I spend a lot of money in this store as I stop there almost daily on my way home from work I bought black oscillating floor fan in there about a week ago and all of sudden this morning it just wouldn’t come on anymore I took it back to the store and even though they know me they would not replace it because I didn’t have the box or the receipt the girl wasn’t rude but it upset me because now um out of the 22 dollars which I realize I can’t do anything about but this store has just lost a regular customer which I’m sure doesn’t matter to dollar general
Your store i n Else rry MO I will never shop there again, family dollar is being the built right down the road , thats where im shopping from not on, you remolded your store,just in order so, it stays same nasty old store
I had applied for several positions at dollar general in yucca valley california, after applying online i called and asked to speak to the manager to set up an interview, the gentleman that answered said he was a manager i told him i applied for the posiitions they were needing, he would not allow me to finish talking he was very rude interupted me as i was talking and said we dont need anyone and hung up on me, i dont think on a normal basis that this company would allow this behavior. I have management experience but, having a hard time finding management work, so i was wanting to get in with this company to show what i can do and move up within the company.
Was going to post a request for assistance with an issue, but from what I see on these other posts, it looks like it would be a waste of time. I’ll just DRIVE PAST YOUR STORES and shop where employees are “allowed ” to charge customers the correct price for merchandise.
I’m almost embarrassed to admit I work for this company. There are so many review boards with ONLY negative comments that it’s hard to believe these stores spring up every five miles in any given city. My experience isn’t any different than most I’ve seen. Our NEW store manager is young and has only been with the company less than 2 years yet she’s already developed a god complex and has passed that complex on to our now assistant manager. I’ve begged to be promoted as I feel I do all I can to make the store a pleasant experience formy customers . I say “my customers” because we are in a small community and have regular everyday customers that I feel I’ve developed a strong relationship with. Both managers treat all of us cashiers as though we are lower life forms yet we are the ones holding down the store while they are hanging in the office or just chilling out in the break room. The manager of the store is constantly on the phone either on the store phone or her personal cell phone and its not pertaining to store business. I’ve thought about transferring to a different store but it seems as though these issues are nation wide not only in my neighborhood. Our assistant is back stabbing and rude to customers. She has a different opinion of an individual depending on who she’s speaking to at the time. It doesn’t help to go above their heads because our DM, all be it sweet as can be and very fair, she believes in loyalty and we should stand behind our managers. I’m being treated unfairly. We continue tohire new ppeople which cuts into our hours and they aren’t being trained properly. We are a busy store. Alot is expected of us, especially closers. I’m not saying nothing gets done during the day but honestly, once stock is out what’s left to do but clean and recover the store yet it’s still the responsibility of the closing shift. The restrooms will stay filthy throughout the day until night shift comes in to pick up the slack. It seems to me the company would be willing to do more to keep the good help around which in turn keeps customers happy and coming back. Just in the last few months we’ve lost several DAILY customers that will only come in every2 weeks to picky up an item or 2 due to the management staff. Just my opinion but what am I but a lowly cashier whose opinion doesn’t matter.
I totally agree with you. I have been with the company for almost 5 yrs now and been through 6 store managers and that time frame. I have my regular customers who when they see me always say they miss me when I am not there. In the 5 yrs I have been there depending on the store manager at the time is how many hours I get. I am not a key holder but I am full time but only getting 16 to 18 hours a week which is less then the newest employee. Which i find rather insulting. I have customers that tell me problems they have with other employees and managers because I have been there for so long even though I can’t do anything about it since I am just a regular employee. There are customers that will not go to my store when I am not there because they don’t like the other people there. So wouldn’t you think they would get the person who has been there the longest and that has the best repore with the costomers more hours? I would think so.
Without the Dollar General store in our community, Fairfax, Ok would be a difficult place to live. Our store is one of the best things in the community. I am wondering if there is any interest on your part in offering fresh fruits and vegetables in your stores. The addition of milk and frozen foods is quite helpful – we just need a bit more to live in a healthier community!
I have been shopping at this location :1401 N. Lake Park BLVD
Carolina Beach, NC 28428
Since it first opened many years ago. I’ve brought my grandchildren here numerous times after visiting the beach to pick out a small toy or candy to take home on the way. Now I am unable to do so. Each time this year that I have brung my grandchildren in, ages 2 and 7 into the store after visiting the beach, we are asked to leave. Reason being, they are in their swimwear! This is ridiculous!! This is a store on an ISLAND!! This is also the ONLY store on the island that doesn’t allow you to come in wearing swimwear. Last Summer and previous Summers this hasn’t been an issue. Why is it an issue now? I myself have been asked to leave even though I was wearing a one piece with shorts on and shoes. In-fact the receipt I took this survey from is the incident I’m referring too when I was most recently asked to leave and I had arms full of items. I wasn’t asked really, I was tapped on the shoulder in front of other customers and told ‘You can’t shop here” “you will need to leave’. I was treated as if I was a criminal in front of several friends and family members. When I asked why, I was told it was because of what I was wearing! I was covered!! Nothing was showing!! It’s a beach store, what do you expect. I watched tourist get shown the door as well on several occasions. This isn’t right and it’s hurtful. It’s not easy to explain it to a 2 and 7 year old why they cant buy their toy/candy. I had to put items back as they cried!! I’ve thought seriously about going to our local new and reporting this type of treatment. I’ve spoken to several other stores on the island and none of them have this dress code. Almost every store manager I spoke with laughed when I asked about coming in their store with swimwear on I was told , “hey it’s a beach and it’s expected”. I feel disappointed with your store at this location and I hope something can be done to change things there.
Sincerely, Jill Norris
Hi my name is misty and I live in orange city fl.ok so I go to the doller general on volusia ave. In orange city just about every day well as long as the manager on duty the new one I will no longer go shes rude to me every time I go in there.I dont usely do this but shes very very rude I wish the old manager and crew were stilk there.Im very sorry for the complant but here and her staff really up set me this morning so I wont be going there anymore its sad tou have to change from one store you go to evwry day to go to another when the saff and manager are that rude if you dont like to work with customers Ifeel they shouldnt be there once again im sorry but im really upset!!!!!! THANK YOUi really hope something is done about this..
Store # 14459
Store manager Keith is rude and ALWAYS ON THE PHONE TALKING LOUD, lately the conversation has been about this Steven guy who is getting on Keith’s last damn nerve and after inventory he’s going to tell Steven to kiss his a**. He had a line full if people, 2 vendors, and the phone glued to his ear oh yeah, when he is there. They have a female supervisor is AWESOME and the poor child seem like she work every night. Things are always in the wrong place, people are always stealing and the cashier is a lazy gay guy with AN ATTITUDE! The female supervisor is always running around putting up prices, showing customers where things are, and rearranging shelves! Get it together, the store has only been there a year and that little girl can’t do it by herself! Thankse store is getting worse and it’s because they are understaffed and underpaid!
The store at 1609 E Rice St in Sioux Falls, SD needs help! It has changed managers and has gone downhill!! It is dirty and a BIG mess!! New checkers are unfriendly. Numerous times there is a line at check out and no additional help is called. Also, I and other customers have waited far too long for a checker to come to ring people up. It would not surprise me if they are having items stolen on a daily basis. Something needs to be done! It has gone from a nice neighborhood store to a dump!!!
Was just at the new Dollar General Store in Sulphur Springs. Arkansas in Pine Bluff Ar. Nobody in the store . Looked for about five minutes , even went through the back and outside! Then I heard someone. Talking. I went up front again only to see an employee and another woman arguing Loudly. I could have loaded up a bunch of merchandise and left. I’m not that kind of person. Store left wide open . I finally got checked out, all time listening to their arguing. Was a nice store when it first opened . Not so now. Disappointed since it only about two miles from me. Do something about it now . I’m sure not the only customer. Who feels this way
My family is visiting from out of town. We walked into the local dollar general for a few thing s and you can’t even go down over half the aisles due to inventory being on carts still in boxes blocking the aisles. We’ve been in town almost a week and it hasn’t changed at all. You can’t find half the stuff you’re looking for. Store #08163 in Goliad TX is the most unorganized and cluttered store I have ever been in.
I would like to know why you have advertised a NET10 phone for $19 (regularly $49) and it is not in any of your stores. The ad says NET10 ZTE Midnight (regular price $49)
* 3.5″ Touchscreen Display
* Android 2.3
* 3 MP Camera/Video Recorder
Also available: LG Optimus Logic
Sale $19
Phone and Plan sold separately
Models may vary by store
Available in most stores
I asked the manager in the Durant Oklahoma store on Radio Rd yesterday and she replied “We never did get them. No store in Oklahoma got them.” I figured she knew what she was talking about as she had just got thru yelling at the other clerk across the store ‘how are you doing on those totes?’; the clerk replied she had emptied 3 of them and would like a break, “Well guess what, you are gonna have to wait cause I have to check these trucks in” all the while she is standing there rolling her pants legs up.
Is the phone a legit sale or false advertising? I love shopping at DG, but not if it is going to false advertise–and has someone with about the IQ of a turnip employed there as a manager. Lola Mattox
I previously worked for the dollar general in Woodstock, Alabama on highway 5. I recently asked the manager April Nelson what was the policy on me being able to get my job back if at all possible. Me and my husband were recently shopping there and I over heard her talking a lot of bad things about me. On a separate occasion my nephew went into the store and over heard her again talking badly about me. I do not believe this is anyway a manager should conduct themselves nor do I think it is acceptable for April Nelson to be bad mouthing me while she is at work. I am HIGHLY upset about this for the fact that it has occurred on 2 separate occasions for me asking a simple question. I will no longer be shopping at ANY dollar general until something is done about this. I personally have witnessed her bad mouthing many employees while I was still employed there and this is no manner in which a manager should act at any time. Thank you for your time.
April Weatherford.
Store # 12276
You fired a rude Manager at this store and the new manager does not know how to stock the store. This place has been out of cigarettes since he has been there. The shelves are not stocked and if you ask when he is going to have products in he gets upset. There is a boy that works named Will, is the most rude person I have met so far. My granddaughter found a $5 bill laying on the candy in front of the cash register where we were checking out, and she picked it up and showed him. He reached across the counter and jerked it out of her hand and stuck it in his pocket. I am at the point of going back to Walmart to shop because I stop to do my shopping there but the products I need are no longer able to get.
Was in your McClellanville store today to never be greeted by any one if three employees. Also stood one row over listening to how your fine employees refused to take a drug screen because they smoke pot..REALLY DG. This store is a joke and obviously is just a hang out for all your employees and their friends.
we went DG in Antonito CO. The store was so dirty and much stuff on the floor.. What is going on? We took a box of baggies that had a coupon on it ,the lady told us that it was expired last year. why was still in the store.? we left and went down the street to grocery store. Was a little more money but we didn”t trip over any thing.
I will tell yall why we have so many messed up stores at DG. I have been a manager for a while. They strangle us with hours, making us managers work 70 hrs a week because a store selling $35,000 to $39,000 a week is only getting 150 hrs or less a week to keep track of over 12K sku’s in the store. So yes they more worried about getting there million dollar salaries up top an not the people bringing in the money for them. They have positions at corporate that could be deleted an the money passed down to workers. Not to mention a NASCAR why does a dollar store need that, us employees get no benefit from that. Not to mention a DM has 21 stores to look after an they get burnt out quick cause they get treated like crap. The DM’s that wanna work an do produce get axed while the ones that suck up keep there jobs especially down south. The regional directors an regional vice presidents have such ego’s we get degraded constantly. Its easy to walk in a store an tear it apart but they have never had to lift a finger to help. I mean who don’t wanna a job like that. I believe in the company an think things can change but they have to spread the wealth or treat us like humans an not sXXXX of the earth, cause the belittle us constantly. An stop the Politics an promote from with in……
Store #07132 in Fairmont, WV is absolutely filthy and a fire hazard to the customers as the aisles are blocked by the large metal racks loaded with boxes, both full and empty cartons. The floors are filthy, with the same dirt that has been there for months. The great manager, Jim, retired some time ago and the store has not been stocked or cleaned since. In trying to find a birthday card, I tried to move the loaded rack that was in front of it, but could not. A man tried to help, but he couldn’t move it either. Someone is really going to be injured in this store. I asked the manager why it was so dirty and she said, “I was going to clean, but then I had to leave” Whatever that means -this store is losing so many regular customers I am amazed that management is not aware of the terrible conditions. Please send someone to check this out. Thanks
Filthy DG store in Chino Valley, AZ- INSIDE and OUT. Garbage outside, and filthy floors, etc. inside. I was in there on Jun 25, trying to return something. Don’t feel like stating my complaint here, too complicated, but “Chris” treated me like, well, the way the business looks- CRAP!!! I was treated that way a few years back by another employee, again trying to return something. Say all you want about Wal-Mart, but I have never been treated in such a rude manner when returning something there. Once again, another small town, but small enough that the town on of Chino Valley ought to be enforcing some type of code on the blight that surrounds the outside of this store.
I shop at dollar general on a regular basis due to the fact its the only store close Walmart and other stores are a 20 minute drive from my house I buy my cigarettes at dollar general because you have the best prices around here I went in the store today and got a pack of new ports the black pack and the price hanginging on the wall was 440 they rang up for 551 I told the girl that the sign said 440 that she would have to give them to me for that price because that what u have advertised she said I can’t do it I told her to get the manager she said she was the manager . I finally told her to just take them off because I wasn’t paying that for them when u have them advertised for a different price your store in Woodstock is going down hill bad its nothing but trash that gets hired on no one last very long there its shameful the store has became very nasty stuff sitting every where
I do know that i have been refused Cigarettes at DG without ID & i’m 47 yrs old & this a Violation of my Civil rights as well as anyone else who is over 21yrs or age & it really points to how DG Corporate is inside there company. DG Policy is one thing but the US Labor Law is another & DG isn’t abiding by that when you tell a employee you will be fired for selling CIGS to a person clearly over 21yrs old. That is a THREAT! DG is in Violation of several Laws & needs to be approached just like Walmart with Legal Action. I have notified my local News media & there are taking a look at DG. It looks like DG& Walmart should be living with O’bama since they are so much alike! :(:( P.S. DG you treat your employee’s like kids & you wasted good money on your own College Educations because your own People skills STINK! I did work for DG in 2008 & quit because i was ganged up on by 6 other employees in DG after works hrs. Your going down DG!!!
It seems that Steve Brimmer an Eric Young are getting there buddies promoted at Dollar General, passing over people who deserve it. They bring there buddies in from out of sate give them huge salaries as DM’s they stay 3 months then go back to there home state. William May a young guy a buddy of steven Brimmer was brought down here last year thrown a whole bunch of money as DM, an he did nothing the 3 months he was here. After his 3 months he went back to Kentucky with the cash an now he’s a DM. Also Eric Young got his brothers buddie a DM position Chip Chance from ALabama threw him a fat check, he came down here told us he wasn’t staying an has been put on leave only working here 3 weeks. He showed up to work in work out short shorts an a muscle shirt, that’s how he came to work. If they would start looking at people who have been with dollar general an know policy we could get promoted down here, instead of all the politics.
I was at Dollar General in Akron on Brown st. Watching the parent’s stealing from the store and letting their kids steal to I think that wrong cashier did nothing the alarm was going off I think they need security guards at that store.
I live in New Hampton Iowa and our Dollar General store has really taken a dive. I was in there the other day and there were several items laying around on the floor. There were some broken items on the floor also. It looked like the place hadn’t been swept for a month. I made a comment to the cashier on how bad it looked and her comment back was “I know”.
Where is their pride in their workplace? We have a lot of people who go to this store because it is right downtown, but I am sure they will lose business and go to Shopko if it doesn’t improve there.You will see at least 4 employees standing outside having cigarettes at the same time near the front door, They could at least go by the back, side door and not make it look so obvious. I hope something can be done to make this a store everyone would enjoy going to. I hope someone follows through with this. It would be greatly appreciated. I have heard several comments in the community on how bad it has gotten.
I go in the store in Cleveland, Ohio on Superior Avenue near East 55th and get an attitude from a cashier named Cierra. I was buying a product that had a coupon connected to it and when she scanned it, she crumbled it up and threw it across the store and told me “is outdated” not “it’s outdated”. I explained hat the coupon was on a product in their store and they have to accept it and she told me “oh well.” So I proceeded to tell her she had a nasty ass attitude with everyone that was in front of me and had an attitude with me. She tells me “yep.” I will never walk into a dollar general store again and I will make sure none of my friends or family go in after today. I don’t appreciate getting eye rolls every single time I walk in that particular store from every black, female employee that works there. Probably because you hire pepple without any social skills. They act like they are mad because they have to ring someone up. That’s their job, nobody told them not to go to college or get a high s hool education. You don’t work well with other people, don’t work in a store. I’m disgusted.
Do all your employees make a habit of accusing a 4 year old boy of stealing a half chewed container of bubble tape, that was purchased earlier in the morning, at another store and they obviously BROUGHT IN WITH THEM? And then arguing with said boys parents, when they show the receipt for the gum, and saying “yeah, you’re teaching your children well” then proceeding with “good lord jesus, this woman!”??? We purchased $50 worth of items, we’re really going to steal a roll of bubble tape? Is hatefulness to children your company policy? Do all employees go through rigorous training on being horribly rude to your customers? They sure must at the Tulsa Oklahoma store on 31st and Mingo. I’m sure that the loss of my business will not hurt your store in the slightest, but my family will never purchase another item from ANY of your stores.
I was visiting Nasa in Houston Texas, we ran into a Dollar General in Nassau Bay, my first concern were the 25 hand written signs on the front doors stating to keep the doors closed. I thought the message to be in por taste and unprofessional. I had asked a women in shorts a dirty shirt where an item was an items was, ( I found out later she was the manger) and was cut short and told. ” how big do you think this store is”?
Without a doubt the worst customer service I have ever experienced by a store manager no less. The store was filthy and disorganized beyond belief. Needless to say I will never shop Dollar General if that is your standards. I think a corporate visit is in order and maybe a new store manager.
I will like open new DOLLAR GENERAL on 8171 Mt AuXXXX, Mt AuXXXX CA 95684
I am a new buyer that property.
12,000 sf
rent rate 10 to 30 cents/ p sf or lower
$2,400 month or less
Please let me know open new DGS
Dan K Lim
909-799-XXXXX
danXXXXX@gmail.com
I just bought a cell phone @ one of your stores in Catoosa on 19220 East Admirel & I have received really BAD SERVICE there & the employees have a BAD ATTITUDE towards customers refuse to help them/refund anything they bought with a receipt & just acts as if we’re not important enough to be waited on/bothering them or refuse to give us good service @ all when we ask in a nice & friendly manor,which I refuse to shop there again(EVER)!! So-I am out of the money I bought for the phone/minutes! I will BOY-COTT your store as long as I keep receiving BAD-SERVICE @ YOUR STORES!!! Your stores are getting bad as Wal-Mart stores not giving great services like before when the owner was still living!! What’s your excuse for BAD-SERVICE?
Hello I left A comment earlier & I am from Tulsa,Oklahoma & I have read more dissatisfied customers the whole time I was on here,it’s sad to think a big corporation like yours & yet you refuse to try to make better changes in your stores & make yours customers happier in visiting your stores all around the US! I won’t be shopping any time soon @ your stores since the service isn’t what it suppose to be-in great service which we all can agree that’s not what we’re receiving when we’re in your stores shopping all over the 51-states in the US! Why don’t you take this in consideration & make changes in the bad exspeciance’s that everyone’s had @ your stores? Other than that,People feel they’re getting ripped off or will refused to shop @ DG any more & you’ll loose money & profits along the way with a bad reputation for DG!! I would like to hear your comment on this or your excuse!
What i experienced tonight at store #06631 in Indiana i pray no one evergoez through untrained staff with no people oh i mean communication skills at all! Betsy says she been there five yearsthank God i normally shop in the day time. prices didn’t match and ublamed it on the customer i guess you perfect. Aafter several years of patronage o will no longer shop here# ! I will go to dollar tree!
Bismarck, Missouri ..prices are different when you go to check out .. a generic sign with a price is there on shelf but when you go to check out watch the price its higher and I get told All the time that the price is for a different item… I don’t go to dollar general much anymore. Desperate for a single item and I watch the price.. if its higher than the price it was on the shelf I won’t get it. I would rather go to another store to pay more because if they want to scam and lie we can’t support them . And when you point out the price is
The experience at the Dollar General in Ajo, Arizona is really becoming a difficult task. Our town is very small and limited to shopping stores. Every time we go to the Dollar General it is a mess and the customer service is ridiculous starting the GM Rubi Ortiz and along with all the team members. They are rude no one greets anyone no smiles, and especially when it comes to check out all of them are sure to vanish, to avoid the customers. Rubi is not management material and I know there are people out here needing employment and can do a better job than her. Something needs to be done soon before no one shops there anymore. I hope this message has some kind of affect for our community. Thank you for the actions you will apply to this situation.
It is a shame before GOD that your company policies that would enforce your employees to put any beverages in plastic containers (water, Mountain Dew sodas, etc.) outside of the Dollar General facilities and to be exposed to sun light for an entire day in temperatures of 80 degrees or more!! This is toxic!! Do you want to be like General Motors? I am very troubled by this policy!!!!! Thank you!!!
would like to have a discussion on people or companies trying to sell Dollar General corp and problems or issues you may be having with buyers or merchandisers.
The lady Kristi at the store in Killeen is a rude and obnoxious person. She is always talking on her cell phone about personal information while checking people out. On several occasions she has been outside and makes you wait till she is done talking on her phone to check you out. I waited in line over 15 minutes while she talked to her son ( Figured that out after the conversation they were having) and I saw her let some of his items go by without scanning them.
No one cares about your issues at home or your boyfriend.
Store #10304 on Stan Slaughter Killeen TX.
Shady business going on at #12336. Supervisors not being truthful with each other. Not listrning to honest employees about why the store is in the shape it is in. Sales are down, customer and employee complaints are up. Supervisors only want to blame staff, not believe believe that largest problems were and are related to recent and current store managers, and SOME staff. Employees are crying out loudly for help but supervisors refuse to listen. Judgements have already been passed without giving honest, credible employees a voice. Shut them up to make the problems go away. It’s only gonna get worse from here unless they listen. I worked in a model store. I know what needs to be done. PLEASE LISTEN!!
I am writing to complain about your store in Sallisaw Oklahoma on Cherokee Avenue. First of all, I am a frequent customer of this store. There have been several occasions where I have been there and the check out line is a mile long while the other cashier is out smoking. I realize employees are entitled to their breaks, but today there was a young man checking people out while 2 of the employees were outside smoking!! I stood in line approximately 10 minutes. The people around me waiting to be checked out were complaining also. This is poor customer service! I am a registered nurse and work in a hospital. This type of customer service would NOT be tolerated. If you want to keep customers happy and coming back, you might want to inform the employees that 2 people outside smoking while one cashier has a line backed up a mile long is not acceptable!!!!!
Your airconditioners at some stores don’t WORK.Customers are leaving the store’s.Oh and i know someone who work’s there as a manager who does’nt have “GOOD HELP”.Claim’s he’s gonna be fired if he don’t get the store straight.I would advise you to fix it ASAP.I’m not playing games here.
Before I waste my does any read these and if so do they care
I go to dollar general at least 3-4 times week. I have ignored some things regarding store number 11680 in little rock Ar but feel my silence is not helping. In this store there are a lot of items just sitting on shelves in front of one price and when you get it to the check out it rings up something different. I picked up some green tea which had a price tag of $3.00 in front of it. There was a shelf full of this tea. When I got to register it rang up $5.00. I told the cashier it said $3.00. She said no its $5.00. She said this is a vendor and we don’t put a price on it. I said, huh!!! I told her this store always does this to me. I asked her how am I suppose to know how much something cost if it has no price on it. The cashier told me to bring it up to the counter. I then informed her that’s not how this works. I am suppose to know how much and item cost before I bring it up to the counter. That’s usually how that works in my world. I am not trying to hurt anyone but this has to change.
I had the police called on me and my husband when an incompetent manager didn’t know how to refund 12 dollars. I have sent several e mails all with the reply thanks for contacting us if you require a response we will reply. ha! I called and spoke with a woman named Luisa and was given a reference # 1022683432. Still no response??? What do you have to do to get someone at this place to listen to anything??? I bought 2 pairs of pants on sale 1/2 price they were 12 on sale for 6, one pair of mens slacks 8 for 4 and 2 kitkats. the womens pants were rang up 12 each. went right back in waited for 3 people to check out. Finally my turn again asked for the refund Manager melissa took the recipt and did some paper work had me sign a paper and asked me for 6 dollars. I said no I need 12. The line was growing she got upset and started taking people from the back of the line on the other side. My husband comes in and asks what is taking so long? I said she won’t wait on me because she doesn’t know what is going on. He said get your ass over her and wait on her. She said I am calling the police, take you stuff and leave. She had one pair of pants in the bag and one on the counter. I was so mad I no longer had a recipt and the police were comming. I took everything on the counter and shoved it in the floor . wasn’t leaving with merchandise and no recipt. The police came 2 different cars The manager told them she feared for her life? She said she was cussed out and I threw the pants at her Really? there is a camera! look at it.
I waited in the car for about an hour finally after the police said he could arrest both me and my husband if she filed a complaint. the manager said she is ready to give me a refund, She gives me my 24 dollars back for the pants plus tax. hands my husband the 4 dollar pair. And the only receipt she would give me was the refund of the two pair of pants. She kept the kitkats and after all this I wasn’t about to say anything about them to her. She had the nerve to say have a nice day when we left. What a wonderful place!!!!!!
Appearantly you have to call the news stations to have them investigate things because believe me I have tried 100 times to get corrporate to contact me over unethical things and just about everyone from the top to the bottom COULD CARE LESS!! Maybe someone really in charge should start cleaning house (starting with the enablers at the top) and hire people that actually WANT TO WORK. Don’t hold your breath waiting for someone to care, take charge yourself.
This concerns your store in san carlos park fl.
3 weeks ago I tried to purchase toilet cleaning cakes but when I got to the check out I was told that there was a DO NOT SELL order for that product.I
I returned yesterday and saw that the product was on the shelve so I tried to buy it again and was told that it can not be sold and the manager said he can not sell the item until the stop order is lifted, Now it does not take any more intelligence than that of a second grader to take the item off the shelf until it is cleared to sell.
This shows poor management and lack of respect for the customer or just terrible training by corporate. When a no sale order is issued on a product a notice order should be issued for the product to be pulled of the shelf immediately until further notice
I have complained at least two other times about our DG being so dirty. You cannot imagine how products are on the floor, shelves are untidy and the manager seems to care less. I was told that the district manager would come out and check. I am not sure that that ever happened. Please help. We don’t want to loose DG but, at the same time, we want to have a pleasant experience when we go there to shop. Thanks. I prefer that you not share this on your comment page. Too small of a town. Contact me if you need more information.
how can a part time employee that works for dollar general get more than 9-14 hours per week? how can you become a fulltime employee with out becoming a manager?
I don’t like to complain but gentry is a very small town everybody knows everybodyi shop at this dollar general all the time.the store is clean all the time but some of the workers ther need sum attitude adjustments sherry with brown hair n always where’s a ponytail n her cousin krista that also works there is the other.I over heard sherry talkn to a customer one nite discussin to this customer who all steals from dollar general by name.and always talks about how her boss scott let’s her get away with a lot of things .uh!sumthing goin on at that store.dollar general big office u can ignore this mess. All u want. But its ur store that’s losing customers n money.make a change a customer is always RIGHT……..
OwertonzMy experience seems petty but I was in retail 40 years. If I had handled customer like she did I would have to look for another job.I purchased 3 2-pcks of c cell batteries totalling a little more than 8 dollars. I got the higher priced ones so they could last longer.
I was using the batteries to power a perimeter like for my robotic mower I try out the ones I just purchased, all of them failed I reurned them about 5 minutes after and was told by the, ,manager it was company polcy to not repace them after they are open.
Do you have sign that say buy at at your own risk.
I shop at the Bicknell,IN Dollar Store…It is always hot…hot…hot..in that store…Someone said problem with the a/c..I don t know..but i got so hot I was ready to faint before i was finished shopping…I had to leave without purchasing some on my list because of the heat..Not a good situation for employees or customers..I have asthma,and chronic bronchittis..so I have breathing difficulties anyway..and trying to shop being so hot is next to impossible..Please look into this..I am sure u r losing customers…Thank you..
Dear DG,
You may have more retail locations than any other retailer in America, but you also have the most cluttered, most hazardous, understaffed store in America.
On one of my previous visits to store # 13456 there was so much stock on the floor, you could barely maneuver the shopping cart through it, trip hazards were everywhere. Stock was sitting on the floor in boxes that were unopened, in boxes which were opened, but with no room on the shelf to display them, stock that was knocked off the shelf, toys that children had played with & thrown on the floor.
You would reach a point where the isle you were navigating was totally blocked, forcing you to turn around in the narrow cluttered isle, and find another way around it, or just forget about it altogether, which i did. Lawsuits looking for a place to happen would find fertile ground here!
Near the rear “Exit” door the boxes were piled so high…I saw a pair of dark blue fuzzy house slippers that someone had discarded, and apparently walked out with a new pair of shoes from around the corner.
There were only two employees in the store, one working the register & the other was just coming back from break. There is absolutely no one to help or answer questions and the checkout lines are too long.
Honestly, customers could be robbed, raped or stabbed inside that store and no one would know it. I doubt that any security cameras could catch the action, because there’s so much clutter to hide behind. This store has already been robbed at gunpoint, and even though it is in a well traveled area, it is not safe to shop there, inside or out.
Needless to say, I doubt that I will be shopping at this store again. My next visit was to store # 13588, it was somewhat better, but certainly not exemplary. I have shopped at most of your stores in this area, but the one on Audubon Drive has been the worst by far.
If you want to be the big dog on the porch, as you so proudly proclaim, then you need to clean up the doghouse and get rid of the poop.
Sincerely,
B. Anderson
I also used to work for them and because I outed the manager for working people off the clock; they had to do an investigation. Well since I left they would not give me a Letter of Termination because of it. This affected my insurance, my kids’ insurance and so on….. Thank you so much Dollar General!
I used to work for them. They tried to make me work off the clock and I have had to work open to close by myself with no breaks on several accasions because the general maneger aswell as district manger would not give me help when people called in or went on vacation.
I live in Fort Worth Texas and have shopped at the South Hills/TCU Dollar General for over 10 years. On May 25, Rosemary Given, a very rude store employee left the store, and damaged my vehicle in the Dollar General Parking Lot. This employee, left the scene and parked her car at the Albertson’s which is basically in the same lot. I had to dial 911 and stand directly behind her vehicle to keep her from leaving. Since this accident, she refuses to provide information and each time any of my family go into the store her rudeness is MUCH worse that it has ever been. She is so rude and curses in front of customers. Today 05/29, she threatened to have my family banned from the Dollar General Store. She needs to realize we shop there. Just becasue she is trying to avoid taking responsibility for hitting my vehicle, she thinks she can exhibit poor customer service. Well someone needs to remind her that the customers have a right to come into that store and she needs to handle other (PERSONAL) incidents. I would hate to see what she would do had she hit one of the customers or their children.
She has always been a very poor employee. When she is on duty she does not mind the counter. I have had to search through the store to find her so I can be checked out. Even then she is rude and courtesy does not seem to be part of her vulgar vocabulary. I will be contacting Dollar General Risk Managment about the incident she caused in the parking lot.
I worked for this company very briefly from May 2013 to June 2013 and evey minute of it was miserable. I went into a store that had been severely neglected and was expected to make miracles happen over night. They made me take a drug treat to be an assistant manager although I only applied to be a lead cashier. Now they are refusing to pay for the rest even though they expected me to work 11-13 days straight an 10-11 hour days most of the time without a break or by myself. I was sexually harassed by customers on a daily basis and notified both store manager an district manager an still was expected to work alone for hours at a time. This company will only pay the bare minimum and don’t care about it’s employees in the least bit. I have refused to shop at this outrageous store ever since. Buyer beware!
We have left repeated messages with the DG “risk management” dept. for the past two months regarding an issue where my wife was injured in one of DG’s Michigan stores.(#10809–3/27/14). The only response we have had is a brief, very impolite interview with Bill Parker, and a promise from Tina Briley to return our calls..ZERO resolution thus far. We have decided to try and get Rick Sumner involved with our claim. Next is Mr. Sparks?, I am optimistic that someone from the “top” will respond. So far, they haven’t even given us the “go ahead” to submit in writing information regarding the issue. Any suggestions?
I was in your store #01419 on homestead road in Lehigh Acres FL. After i paid my bill
i drove home and relized i had left my wallet on the counter.My heart went down into
my shoes ,I drove back to the store and the cashier had put it in the company safe for
me. Everything was in place.I am verry greatful for that and whant to let you know what
honest and great employes you have. The cashiers name is shelby and the store mananger Jeff . I want to thank them again.
I live in a small town Kemp, Texas. Dollar General is the sole grocery store in our town of approximately 1100 residents. Today when I was visiting your store my car was hit in the parking lot by another vehicle. The driver drove off but wittnesses obtained the license information. This is the second time this has occurred in the same parking lot. My complaint is that the parking lot at this location is extremely small for the amount of traffic and customers it serves. There is land in the location which looks like it can be utilized for expanding. The store itself is also too small. There is too much inventory for the square footage of the store. I have heard other citizens complain that it looks like a big garage sale. You are not even able to go down some isles without hitting the merchandise. I have made a decision not use your store in the future because it has become extremely expensive to visit because of the damages to my automobile. My hope is that your company will choose to enlarge the parking lot and also the store would be great. If your corporate will take a look at the amount of sales it generates I believe it would justify the expense of the upgrades. If changes are made I would certainly consider shopping in your store in the future. Thank you for your time. Sincerely, Cindy Martinez
The dollar general in McCrae Arkansas is full of crack heads for employees.
I live in a small rural town of 900 and the local Dollar General is sometimes used by us, as a consumer, as a convienience store. Occassionally while out riding my bicycle or taking a walk I will stop in DG and purchase products. Today I was refused cigarettes because I did not have my ID on me. I am 60 years old, the girls know who I am, and my ID is already in your system…name, birthday, address. The cashier said “I can’t sell them to you Sherry or I will get fired.” Really?? So I walked the 400 steps to Casey’s and purchased my cigarettes without an ID.
Now I want to say that the two closest towns to this area both have DG. Probably 99% of the consumers, in this local DG, are us 900 locals and the surrounding farming community. For DG not to sell cigarettes to a 60 year old woman is ridiculous and outlandish. I don’t have to spend my hard earned dollars at DG and this policy makes DG very non- competitive.
Also, the employees need to be made aware of the coupon policy. They have no idea what the policies are. The registers (machines) apparently are not friendly because every time I have a coupon the cashiers have a difficult time. I had a coupon for a dollar off, DG had the product marked down to 90 cents, and DG refused my coupon. It wasn’t a free item, DG would actually make money on this item. Again, DG is very non-competitive. I want to say I do not make the coupons nor do I set the price in the weekly flier so I should not be shunned when I go to DG for purchases with coupons.
Dollar General has located itself well throughout America. It is a shame that it makes policies and rules that are non- beneficial to their corporation. THIS consumer does not have to shop there.
Sherry Martin
Auxvasse, MO
I Hate Having To Navigate Around Isles And Isles Of U_Boats Full Of Merchandise Week After Week In Your Store In TuXXXXcari New Mexico. Its Not once In A While Its 24/7/365 A Year I Have Pictures And Pictures Of The Isles That Everyone Has To Deal With . Going To Get Them Posted On The Internet So Passers By On Interstate 40 Won’t Stop In And Become A Victim Of Poor Poor Management.
I Am Not To Sure What Your Business Plan Is But It Is Failing Very Badly.
I didn’t no that the policy is buy at your own risk.I boughtv 3 packs of name brand batteries that didn’t work in my home unit and brought them back in a 10 minute period wanting to exchange for the cheaper batteries and they could keep the difference. Im a 60 year old man on disability and not.a kid pulling a fast one. She said once you open a package they couldn’t do anything about it. I went ro grocery store and bought cheap batteries there that worked. My family and myself will never shop there again.
I live in a small town in AR by the name of Hartford and I was wanting to know what and how you go about seeing if a Dollar General could locate in our town. Thanks
I visited you Dollar General store at College Village shopping center in High Point, NC. Upon my arrival at your stores three employees were standing around the register talking. I went back to get my purchase and went back to the register. No one was at the register. After standing there for 5 minutes I said I was ready to check out. The girl finally came to the register to check me out and said they had other jobs. She treated me ads if I was interrupting her social Calender. She continued to insult me and after. She range me up I told her I changed my mind and left and she kept insulting me as I went out the door. I will never set foot in this store again or any other dollar general if this is the kind of customer service you promote. I would rather pay a little extra to not be insulted.
Lol. Didn’t you get fired from that store
I recently took my 82 year old mom to our local Dollar General. While in the store, she became faint. I asked the cashier for some water. He handed it to me and asked for $1.65……… I had every intention of paying for the water after my mother was comfortable. I don’t plan to visit that store again. With, or without my mom.
Who do I need to speak with concerning the construction site for the Dollar General store in my area?
I tríed to use paypal option to pay for my purchase in Guntown mississippi the associate was nice but new, repeatedly asked for help from manager in store. She complained loudly about helping and screamed directions from back of store. She was very rude said it don’t work ya ll pay cash we don’t use it. Very hateful woman, I will not be back in that store. Starting to think freds is a better option in my area. There is no customer service or management in Guntown mississippi at your store. Also she did this in front of other customers as the line grew. Very unprofessional. But PayPal worked in biggersville ms earlier today.
In such a hurry to get this out…..forgot the most important thing HER NAME IS MARY.
I just want to let you know what a valuable associate you have working at your store in Sodus, New York. I do not know her as a friend….but she is who I would pick. She has such a bubbly personality, always. She greets every customer when they come in, offers help, chit chats a little with everyone….makes them all feel welcome, Her customer service skills are amazing. She is always busy, never just standing around. If there is some way she could be recognized by the company for being such an asset I would appreciate it. She makes everyones day brighter.
I believe this is the first positive to be said on this site about DG
Is there an HR number? I can’t seem to find one. When I was hired the DM asked how much I was paid at a different store out of state. He also wasn’t sure of what I was to be paid hourly, either 8.75 or 9.25 for an LSA. My pay is 8.75 hourly, when I talked to my ASM and SM they both said my starting pay should have been 9.25. If this is the case how can I get this resolved? My SM has repeatedly talked to the DM about corrrecting my pay and has failed to do so.
The dollar general in forsyth ga needs to be completly redone. They need new management and a new store manager and probably a new dm. They have absolutely. no respect whatsoever for their customers or their employees. My boyfriend has worked there for awhile now and just put in his two week and that notice will end this friday and yet the store manager who oversees the store for forsyth is telling him that if he does not continue to work that she will make sure he can never work in retail again. I think he should have the right to change jobs without fear of being lied on or about. He after all is one of the best employees up there. He is always nice to the customera and goes above and beyond to take care of his job.
We have been in the power washing business of facility maintenance for over 35 years. Buildings, sidewalks, parking spots, etc. It is very hard to contact anyone to show our services. 251/802-5861
This is for all upper eads at the Dollar General Corp. It is only right to keep all informed as we have sent this notice to all social media and some employees have filed unfair work conditions with the government. Dolla General could be a very nice company to work for as well as one of the top rated companies to work for but as it stands it is one of the WORST companies to work for and I as many agree. It appears the corporation has gotten greedy and as long as you all have you money rolling in you don’t care about how your disrtibution centers are slave driving its workers. Your putting these stores in low income areas and employing people whom have been in yer need for a job, then you all drop the ball and continue to push you lower heads to over work your employees by making them work 12 to 15 hours a day back to back when they have been lifting and packing heavy items all rday and week long. You hire under false pretenses as it states on the web that the distribution center has openings from 19-22 an hour. You get people in a interview then offer 11 an hourfor a eight hour day but you don’t tell that employee that your really going to slave drive them and demand they work 12 to 15 hours a day or else they will be fired. I had the pleasure to witness this first hand at your distribution center in Bessemer AL. All that is nice about the place is the building. You may as well hirer mokey in a suite to run the place, it is so poorly ran. You have supervisors in charge that are not fit for such a job. There is one Supervisor there that uses his position as a power trip I was told that if I performed sexual favors he would not write me up when I did nothing to be written up. This monsters name is Herman. He works the 6-2:30 shift. So many laws are being broken there. Just have all employees on that give a report on this manman and don’t leave out anyone. I hope this does not fall on deaf ears for I will keep witing till something is done. This monster needs to be stopped. We will all be waiting a short time for a change. There are more shocking things going on there like drug deals in the parking lot. The bulilding needs to be shut down or either a drastic change. So please stop sitting on you butts and do something ! You state you care, we will all see soon.
I would like to let the CEO Richard Dreiling, the CFO David Tehle, and the COO Gregory Sparks know that you have one Wonderful Employee in the Name Of Ken Barns he works in your Dolgeville NY Dollar General, this Man goes above and beyond his duties to that store, he works 70 hours a week, has Never missed a day of work. He talks to every customer,. the children love him. He is always whistling and joyful at his job, I have never seen a more dedicated worker in my Life. And I just thought you should know this. If there is anything you can do to show him that you appreciate his service to your store, please do… He deserves it. thanks Linda Skibinski
For over a year now I been calling the headquarters no one calls back I also have contacted stores in Mississippi all the mangers say the same thing They don’t know who to talk to but there floors need to be cleaned Is there any one who knows who we need to talk to we are a janitorial company but Dollar General is so far the only store we can not hook up with no one knows who to talk to you can email me or call me if you have any info
NelsonfacilityservXXXXX@yahoo.com or call 662-998-XXXXX
WE would love for Dollar General to put a store in our community. Temple, OK does not have a Grocery Store but has Rockin H Land & Cattle Co. Steak House, Insurance Co., Lumber Yard, Drug Store, Southern Gypsy Boutique, Hop n Sack, Elementary School, Middle School and High School. WE have a Fire Department and two Coop Grain Elevator. Home of Hillbilly Hand Fishing Show and Redneck Riveria Ranch. WE have a Nursing Home and several Churches. This is a wonderful little farming community in need of a store. They travel at least 30 minutes to buy anything.
Thank You,
Kathy Hale Jennings
My concern is about the Dollar General in Yukon, OK on Reno Ave. The store has been in disarray for about the last three months. The aisles are cluttered with merchandize that needs to be put up. You can’t get down many of the aisles to even shop. Many of the shelves are close to empty. I think the manager has changed. I used to enjoy going there to shop but not now. Thank you
The descriptions and values that the dollar general corporate office seems to follow are no where near the values you see in there stores. My local store Dollar General # 6028
600 N Mountain Rd Linglestown, PA 17112 is most of the time great. Now they have a manager who has a car parked directly in front of the store with some pretty nasty bumper stickers on it. I fully support freedom of speech but every time you walk into the store you see stickers like “I’m a Redneck XXXXXX” words fully spelled out and “Silly XXXX**t D**ks are for chicks”.. And there are others.. This is really ridiculous and all the store has to say is well that persons a manager they can do what they want. I guess that’s what dollar general wants to be known for having hateful employees who post it directly in front of the store right by the door for all to see. When you have kids going into these stores asking there mom’s and dad what is a fa**it. Knowing they learned hateful words buy shopping at the dollar store its a shame.
This is a comment about the Cookson Oklahoma store
I have shopped this store the last 5 years and always admired it. It was the neatest Dollar General I had ever been in. A few months ago they had a management change and it has really gone down. You can’t get down the aisles for carts with products loaded on them. The shelves are bare and you can’t ever fund anything. Milk is .50 cents higher than Wal Mart. I have a gift shop near by and alot of my customers have also commented about it some saying they don’t shop there anymore. Also you almost always have to wait for someone to come out of the office to check you out. Needs attention bad.
Dollar General is the only store in the little town of Bedford, Kentucky, the county seat of Trimble County. During the past two years the store has deterioate into this filthy, smelly and jumbled up mess, with shelves half stocked and disorganized. One can hardly get down the isles for all the pilled up boxes, merchandise in dissarray and general clutter. The sore is so dirty and smelly that I can no longer go there as it makes me ill. How can any business operate this way?
If you go other Dollar General stores (in smaller towns than Bedford) and you will find those stores clean, neat and fully stocked. We need this store in our community and only hope that conditions will improve soon.
We like SouthEastern Mills COUNTRY gravy mix. Last year we tried to buy/order some at the store on Fortuna Blvd, Yuma, AZ. We couldn,t get some so ended up ordering several cases from Walmart. Last week the Fortuna store only had 2 cases of Peppered gravy. The Foothills store had 2 cases of Peppered and 1 case of Country which we bought. The foothills manager said he would have 2 cases of Country on Sat 4/10. We made a special trip on 4/10 and found the store had received 1 case of Peppered (So now they have 3) and 1 case of Country which we bought. 5 seconds after I picked the case up a guy came over also trying to buy some Country. I talked to the manager the prior week and he said there is a lot of people trying to buy the Country but he can’t get any more in.
What’s with you guys. People are racing each other to get a product but they can’t get enough of since you won’t ship it instead of sending other stuff they don’t want. Is this some advanced management technique to keep sales low?
The manager is not ordering it. They have the power to order the product on their order day
My name is Misty and I was just terminated from DG in Wellston, Ohio. I understand that there are rules and guidelines to follow and I followed them all to the best of my ability. However, my till came up short one too many times and I was let go. How this happened, I don’t know. I was very careful when it came to my cash drawer. I was a very loyal and dependable worker, never called off and always came in to work for other people or when no one else would. I liked my job and got on well with all of my fellow employees. I would love to have my job back, would do almost anything. I feel a void in my life and can’t seem to fill it. Anyway, that’s all I have to say.
To whom it may concern!! I just wanted to say that the dollar general on 9th street in Wichita falls,Tx.UPSETS ME for the last time!!! I love this store &has had no problem for my whole 26 years!! For your managers & management to be so rude to there costumers!!! Who dose that!! Well come to find they say I can’t go no more for nothing !!! I’m fine with it They no longer deserve my money!! Please remind ur managers & management costumers are always right!!!! There name were Patricia and Teresa….Please do something about it! Thank you and its up setting after 26 years going there !!All because they don’t like there job and wanna be rude!! Thank u very much
Yes a month and a half ago I left the company as the asst manager and acting manager. In the New Mexico market. They brought in someone else that does not know retail at all. When the store meeting was going on why I didn’t get the manager position that gets me mad that is confidential. She has the vendors waiting an hour or two to be checked in she is rude to the customers. She go by sop she does what she wants she puts out roll tainers outside at 5am till 3pm. She leaves 4 to 5 deposits in the safe everyday. She leaves perishables out after the cream land vendor gets checked in for an hour out. She displays write ups out in the open on the bulletin board. But yet corporate wants her still there I did take care of that store for 7 months and now 3 months but they didn’t want me to be a manager. I loved my store and my employees now that store is a mess a total mess corporate needs to go to store# 12336 in Gallup New Mexico. I don’t shop there no more on how they treat there employees and customers. I took pride in my store but the dm don’t recognize the dedication I had for my store. But the dm put the blame on me thanks tom I wish our regional director mike Milhurn would go and check that store out.
I am an employee at Store#07045. When I applied for this job, I had put down that I couldn’t work on weekends. When I was interviewed, I had told them I couldn’t work weekends. It’s been nine months with no problems. Now I’m being told that I have to work weekends because it is required that every employee works one weekend day. I cannot work weekends, this is why I placed it in my application, this is why I reminded them during an interview. I should not get fired for this because they knew this when they looked at my application. Help please?
Managers do not have to work around your schedule. This is retail. There is no such thing as having no work on the weekends
I am an ex-employee for Dollar General and I was there for a couple of months, I had to resign because I am pregnant and too far along to be doing that kind of labor.
A couple of weeks ago, I had turned in my resignation letter to my manager(s). I know they saw it, because I had written my new phone number on there and they called me the next day asking me to come in but I had clearly stated that I could not. And when I applied, that number was not used. So even though the letter was seen and read, I got a letter two days ago stating I was fired for “excessive tardiness and absent days”.
Now I was late once. But that was a long time ago, my 1st day starting to be exact. Other days, I was on time.
Please stop allowing your managers to treat the store associates just any way they want. I am reporting this incident to HR also.
Store# 09968
It’s a shame that this store has been without handicap parking for about _ years. The only excuse the manager gave my disabled mother was it is not Dollar Generals responsibility to make sure they have such parking spaces. That is tje way to treat your handicap shoppers. Make them earn your trashy service. Since then I told her that I would take her to Walmart or the dollar store instead. At least these stores have respect for people who have extra needs. I think if you are going to have a store you should make sure such issues are looked after. Also that employees leave the front spaces are left for shoppers not them. Dollar General do you not care??? What would the family who started this business say if they were alive today? FIX THE PROBLEM!!!
The most sweeping civil rights legislation ever written was the 1980 Americans With Disability Act. It requires all building to be accessible to persons with disabilities. All you have to do is write a letter to the store telling them that there store is in violation, then file a complaint with the local building department telling them that the store is in violation and ask them to inspect the store for compliance, and then file a federal law suit…..
When clearance items have ‘penny-ed’ out, is Dollar General still obligated to sell at that price or put the clearance in the back and refuse to sell to customers? The manager in Adrian Ga, 31002 said that it would be cheating to sell these items, they also said that if a customer came up to check out with a .01 item that they would refuse to sell that item, due to again…cheating…. Also the store is VERY tight, I find it VERY hard to shop. Items all over the floor, boxes in isles.
Actually the manager lied to you, they are required to sell you the one item, then they are supposed to remove the rest of the .01 merchandise from the sales floor. Dollar General cannot refuse a sale unless the item in question is on the recall list. And you can also turn them in for a safety hazard, all aisles are to be cleared of boxes and merchandise unless the items in question are currently being stocked…
After reading the complaint above,this is so true ,,Dollar General will train you and then a new or a so called DM will come in and will terminate people for doing their job,.In our area we had a DM that had been with the company for several years ,all of his store was clean and had great sales..When he retired ,a woman that had been with the company for six months was put in as dm,no retail experience,just the training from the ones she let go after she got to be a DM..Why did dollar general not talk to these people and her their side???I have proof the DM lied about a lot of things!!!Why would Dollar General not care for their employees??
To who it may concern ,I live in East Bernstadt, Ky and on St Route 490 there is a Dollar Store, It moved from Up on the same road , anyways There was a worker in there in her uniform and on clock where she was suppose to be working was in line with a cart full of clothes that were on sale for .01 cents , Now I dont usually complain about things Like this but there was no sign where it was advertised as a penny , and I dont think it was right of her to take them all but two items. I mean this worker was in her uniform suppose to be working and instead buying stuff now to me there is something wrong about this, I dont know the workers last name but first name is Carol. And I will not be back at this store cause since it moved it has become a store full of smartellics and workers that are just plain rude . I asked one girl how much a balloon was a couple months ago and she said I dont know and she didnt even bother to walk over and get a price for me ,Now is this the way you want your store ran . Well Thank you for listening. Its the Store in East Bernstadt Ky,40729 on 490. Thank you
Assuming you aren’t a Dollar General employee yourself, you wouldn’t understand the lengthy and very tiring days their employees have to endure. I just resigned from my position, and it was not easy. I was working while pregnant, and all kinds of rude customers would come through asking for prices and they can just walk back there themselves and look. I was expected to lift and carry way more than 5-10 pounds. And customers would be aggravated if I didn’t know the all the answers to their questions. As if just because I have a “Dollar General” nametag I’m obligated to know everything about the store. I wasn’t even trained.
These people are over-worked and under-paid. Be more understanding. If you want to know the price of something, go look yourself. Store associates have a hundred other things they need to do throughout the day. And also, store employees are allowed to buy anything they want. They are PAYING customers just like you. She can take as much as she wants. She’s paying for it, so why do you care?
that is very wrong for her to buy items that were to be pulled off the shelf. she knew it and corprate clearly states that employees can and will be terminated for it
Lora, it sounds like you’re just mad because you missed out on some penny items that you didn’t know were coming up a penny. Sometimes that happens, but to complain to a store about an employee buying it that’s ridiculous. Employees are allowed to buy stuff. They don’t get discounts, they don’t get benefits. So she was just as lucky as you would have been if you had found it first.
No, Natalie, you are wrong. DG employees are NOT allowed to buy the penny items, it is a very big NO NO!
They do get benifits. Maybe not good ones but they do get some.
I resigned as SM a few days ago, per our regional manager, if an item rings a penny you sell it to the customer. It puts a bad mark on your store if you ring up a bunch of pennied items, means you aren’t doing your job. And, no, employees are not allowed to purchase penny items, they are to be pulled from the shelf and discarded, donated or returned to the warehouse of corporate requests.
As someone else stated, over worked and under paid not to mention payroll being cut $400 a week for 10 months. Not good, looks good on paper but all DG stores in my area are terrible because we don’t have the time to get everything done. Our DM is a joke. I needed surgery, would have been out 6-8 weeks but there was no one to cover the SM so I had to cancel. Benefits? Ha, I paid $400 a month for my insurance, as a single woman with no prior medical history, that is way too high.
April 29, 2014, My Wife who felt harassed by a customer and betrayed and undefended by an employee at the 510 S Saginaw Fort Worth TX location today went through an episode of discrimination. Discriminated against by a customer and employee because of her ethnicity! In front of my 3 year old son she was bashed for purchasing penny items. A customer who had 3 carts worth of penny items told her adult daughter to “make sure that Mexican girl doesn’t touch my carts”. Employee of course laughs at the behavior. Same employee who said “it looks like you beat the Mexicans to it” when my wife entered the store. There was no “welcome to Dollar General” or “do you need help with anything!” This was all uncalled for and avoidable and I expect some sort of action to take place. Im a military personnel whos deployed countless times and I will not stand for this type of Behavior to be commited against my family. If this is not the correct approch to file an offense like this, give me the direct instructions to take care of this situation.
First of all there is a fine line that separate what discrimination is and what it is not. Federal law require certain elements to exist in order to determine an act of discrimination may have been committed. Usually, most people in a diversity race or culture wants to yell out … I been discriminated against most often when things don’t go their way or they’re pissed off about something. Most acts of discrimination committed against a person should always be based on either of the following:
1) Race, 2) Sex, 3) Age, 4) Disability, 5) National Origin, 6) Religion, 7) Retaliation, 8) pregnancy or 9) Color of skin [shade of skin within the same race], even 10) genetic information can also be considered as a form of discrimination if used against you.
To define the term “discrimination” according to online reference it is “the unjust or prejudicial treatment of different categories of people or things, especially on the grounds of race, age, or sex.” Most times it’s difficult to support the alleged discriminatory act committed against you especially when the accuser is not going to freely offer you with the information you need – I’m going to discriminate against you because of whatever. Iv’e learned that it is very important to doXXXXent any type of treatment directed towards you including date, time and name of the person who subjected you to unfair treatment.
Can you imagine what it would be like for a Federal Judge to read and/or rule on every complaint where non-white people who filed in its Court alleging some sort of discrimination has been committed on the ground of them either being mistreated or disrespected by a white member or members of society in which we live? Providing you would like to learn more about filing a discrimination charged against the employee, I’ll offer you to websites to start a process of resolving this matter:
1. https://corporateofficehq.com/dollar-general-corporate-office/ – OR [ https://www.consumercomplaintagency.org/ ]
2. The Equal Employment Opportunity Commission … [ https://www.eeoc.gov/employees/charge.cfm ]
May Allah Bless You on The Journey
I have been a patriot of Dollar General for many years and various states. Recently I moved to WV and still frequent Dollar Genearal stores but I have a big problem with the advertisments!!!!! An example is in this weeks ad: Net-10 phone ZTE-midnight on sale $19.00 regular price $49.00. I have called 2 stores in Princeton, WV, 1 store in Hinton, WV and 2 stores in Beckley and have been told that they “do not” and “never have” had these phones in the store and “DO NOT” have them now!!! WHY advertise them if them if you do not carry them???? I would love to keep giving you my business, but I find this very irritating and wanted to let you know before taking my business else where.
Thank you for your time and I hope you can respect mine.
Pamela Magargal
Patriot
In the stores’ defense, they have no say over what they stock and are shipped, nor over what the company decides to print in their ads. I know a couple of VERY good DG managers who are just as frustrated over this stupid situation as their customers are. 🙁
General Dollar in Hillsboro, WI is very nearby and I have in the past shopped there at least 2 times per week and walk over there in between if I need an item or two. The employees have until Christmas time always been local people that you knew by name and enjoyed your shopping endeavor. After Christmas things changed drastically. The isle’s are cluttered with a mismatch of an item here and same item two isle’s over. There are new faces every other day, no locoal employees, no lasting faces. On top of all this the store doesn’t look like it has been swept or floors cleaned since December and in some spots your shoes become sticky from the filth on the floors. Merchandise although mismatched is filthy. What is going on in this store? From the time it opened until recently it had been a clean environment and well kept. Currently, it is not an enjoyable place to shop as often you need to move stock carts to get to the shelves for items you are shopping for. I need to drive 25 miles to Wal Mart but in the future if Hillsboro,WI store doesn’t improve 25 miles a week for a clean and enjoyable shopping experience will be well worth it. I am complaining not only on my behalf but for other shoppers I have spoken to in and away from the store about the disgusting way the store is and is being managed. I don’t see the same person twice let alone someone who has been there long enough or that might look like a manager.
My husband and I just moved to Antlers,Ok.The Dollar General is right by our house,so I have spent a lot of time there.It is the dirtest store I have ever been in.You can’t get down the isle to get anything because of the clutter and don’t even think about asking for help.That surely won’t happen.So this Sunday,Easter Sunday, the weather was horribl.It rained for hours really bad. In the middle of the rain my neighbor came over her child was sick and needed a ride to go get medicine.It was a few minutes after 7:00 (p.m.) We were met at the door by a very large and rude man that told us they were closed .I told him the sign said they closed at 10:00 p.m. and there was no sign saying they were closing early for the holiday. He said that wasn’t his problem his wife worked there and she was f***ing locking the doors and going home. If I didn’t like it to f***ing bad. Way to go Dollar General nice.Oh when I told him I just needed Tylenol for a sick child he said you should have been a better mother. I will make sure everyone knows about this.WORST STORE EVER and she will be sending you the Er bill!!!!
Ms. Paul, sorry to hear about your bad experience w/this company. I’m an x- employee now, an was treated worse than that by the district manager, it does not matter to this company how the customer’s are treated by there uneducated employee’s I do apologize for your experience,an I’m an x- employee of 9.5 year (store manager). With DG. An they trusted someone that was training over me. This company has no compassion for their customer..I treated mine with respect an the Love of God. I wish everyone who’s ever had a bad experience would stop shopping n their very dirty pig pens. I pray your baby is well.
Good Day Jami …
I live in Kansas, and in some way, form, and time it appear most people that visited a Dollar General [D.G.] store for items, and have in one way or another experienced a negative encounter with either the store itself or with an employee. When you take into consideration a large corporate business like D.G. that has 10,000,00 stores in over 40 states and generate an annual income of 15 billion dollars, do you really think its head members really give a dang about any of its customer’s concerns, complaints filed or its employees?
The worst I’ve seen is that D.G. employs less educated work staff to manage its locations, offers no type of valid security for its employees or customers other than a video camera where there’s really no accurate description of the predator. Another thought … there is as of right now 442 comments out of 10,000,00 stores in over 40 states. What do you think D.G. cares about any of those 442 comments on this corporate offices & headquarters? I think not, but a good place to start is with the Attorney General’s office for Consumer Affairs.
store no.08812 662 w.main st blanchester,ohio. we bought some potting soil. it was out side the store so we got to reg. and told manager we wanted a bag of the potting soil out side. she said we would have to go carry a bag in. i said why do you keep it out there for if we have to carry it in . her reply was(because it makes it easier to load in your car). does that make sense? if you have to bring it in it doesn’t make a bit of sense. not only that she should have had a clerk get it for us.this is not the first time similar thing has happened. poor set up and management. Robert Hutchinson
We can not scan your item unless we have it in front of us. We HAVE to see a barcode to scan anything. We are not able to look up items on the computer as that does not exist at DG. Please consider this next time you shop. If someone takes the tag off of the item you have then please find a similar item that we can scan so we do not have to go find one ourselves and let the line build up. Employees are put under a lot of pressure at DG and if all you have to do is grab a bag of fertilizer then please be considerate of the people who have been working all day. If you are disabled or elderly then of course we would be proud to help you. It irritates me to see these comments on hard working DG employees who get mistreated by customers on a daily basis for doing thier job how they are told to.
Timothy,
I just want to apologize for the above customer’s complaint. As a DG employee, I trust that you already deal with enough BS from overhead without having to be berated for something so trivial. On a general note, if I want to *buy* something, I take it to the *register* with me. It makes that whole shopping idea work all that much better…
…smh…
Um, at every other store (home depot, walmart, mom & pop stores) employees have a Barcode list to scan for the items they have outside for easy loading. The comment about it being easy but still having to bring the item in… was ignorance at its best for the employee and the store.
I was in the Dollar General store in Perry Iowa. It was the filthiest store I have ever seen. There was open damaged food products on the shelves. all the Items that were on shelves were thrown together with zero order or neatness. Many items or products on the floor through not the store had to be walked around,It was not from stocking shelves. I like Dollar general and have been in many. that place was filth on Easter Sunday.
I really enjoy shopping The dg or i did..you can not shop it is like the isles are the stock room.
Iowa la 70647 and leblue settlement please get a storage room or you will lose business
and get automatic doors for the handicap
I am going to copy the above statement and report it to Department of Justice as a Civil Rights Violation since it is plain that Africian Americans are getting special treatment and consideration over others at Dollar General . Not to mention OSHA for safety violations !
I made a quick stop at the Dollar General located on Chickasaw and Valencia Lane to purchase some color pencils that I was going to send to Dominican Republic. I grabbed everything you had about 12 Crayola brand and 7 or 8 of a cheaper brand… The Crayola brand had the price of $2 but it had a sticker of a $1.50, and the other brand for $1.. When I get to the register to pay for it, they changed me to a different one I made me wait, OK no biggie…the cashier begins to charge me… The Crayola brand was ringing up at $2.. I told the cashier that it says $1.50, the gentleman I’m charge verified and I was correct. It expired on the 31 of March and it wasn’t taken down. He said that he could only do a few but not all.. I told him that I work for retail, I understand but it wasn’t my fault.. He said… Only a few… I just left… I’m not a person to complaint but things like this makes me upset…
I visit the store at 100 Short Street in Greenville, Al. Two young men came in the store (African American) and one of them had on pants with shorts and the this young lady named Jessica came out and ask the young man to pull his pants up and the young man did. Well Jessica comes back out still talking to this man after he pulled up his pants and she continued at this man. Well I called and told her that she handled that situation very wrong and she basically was Rude and Very Unprofessional. When I said I would report her to headquarters she said she did not care and continue to be rude and unconcerned. I alter called the other Dollar General locate don the Greenville bypass and this manger was Yelling at me and I guess all African American are related because she was like was that your child but I am calling as a customer who just left your store and she was also Rude. I have never in my 45 years of living seen terrible work ethics, no professionalism, neither of them wanted to her my concerns. There were other people who witness this and something needs to be done. I know this is not the way Dollar General wants there customers treated and I pray something is done about this. If you are in Alabama in Greenville do not visit these stores.
I’ve emailed corporate twice about the last chance section at the store on Stockbridge Road in Jonesboro, Ga. Twice, I’ve gotten items from the store when an “extra 50%” sign was taped up in the last chance area. Both times, the cashier or manager tells me it is the price that rings up, no additional price. When I ask why the signs are up, they just repeat that the prices are as they ring up. I’ve asked for a response and no one from corporate bothers to email or write me to address this situation. Pretty dissapointing when corporate acts this way
I not knowing left a bank envelope on the counter while paying for my merchandise. A guy behind me turned it in to the employees. They supposedly put it in the safe until someone claimed it. Guess what? They supposedly gave it to another lady that claimed it was hers . They stated that a bank receipt wasn’t in the bank envelope with the money which i knew it was because I had just left the bank before I entered their store. They didn’t know how much money was in the envelope, but they knew there was no receipt. Isn’t that funny. I think my money went in someone else’s pocket. My lawyer thinks so to. This store is in west liberty, ky on prestongsburg street.
I had to go to Dollar General in Monterey, Va this morning and the store is in total disarray. The floor is very dirty, it never gets swept or mopped, the shelves are very messy and items laying on the floor. carts are always sitting around in the way and boxes too, can’t get to what you need for the big blue carts . The manager is also working at a local restaurant and neglecting this store. Everyone is commenting about the awful condition of the store. I hope you will check into this and take care of this problem. This is my second complaint. A surprise visit to this store would be good.
Hi, I bought a 16.9 oz. of DG mouthwash at the Dollar General store in Milton, WV. I wasn’r expecting to take it back to the store.and threw away the receipt. I tried the mouthwash and it tasted like it had kerosene. I always thought if you bought something and you didn’t have the receipt that the policy was they let you have something else in place. I took it back and they wouldn’t do that. I bought a bottle of Scope and they wouldn’t refund the difference. A guy by the name of Nick waited on me and the store manager was there right in the store. She overheard what was going on for she was stocking the shelf close by.
We do a lot of shopping at that store but not anymore. They are not getting my business and I will find out what is in the mouthwash to make it taste like kerosene.
William..
I was in one of your stores in Bedford Va yesterday and I have to say that was one of the filthy nastiest stores I have EVER been in and I made a comment to the person checking me out and she acted like she could care less you just lost a loyal customer I will never go back again what a mess.
The Dollar General in Liberty, Mississippi employs a couple of hostile, unprofessional, lacking in decorum and knowledge of customer service, women. Neither one wore a name tag, but I did see a name by way of a tattoo on one, if anybody at Dollar General cares.
Long story short, I was disrespected without any kind of provocation and ended up leaving the store and the items I wanted to purchase on the counter. That seemed to be the goal.
Good thing there’s a Family Dollar in town. Those people understand that business doesn’t exist without a customer, and they have my business from now on.
I just left DG on Main St, Danville, KY. An elderly man, with a can of pineapple came to check out. Asked if there was any cool whip. There was a woman at the cash register and a man, employee, standing there. The man said it’s over there….didn’t even try to help…I said “this man is on a cane…someone may want to help him”. I got looks from hell from both of the employees….good grief..where is customer service anymore?
I bought a propane tank for my grill at the DG store at Hwy 53 and Steve Tate Rd in Ball Ground Georgia. The tank did not work, the handle broke when trying to open it. The assistant manager, Judy Bright, told me today it was not the problem of DG but I had to take up the issue of the faulty tank with Amerigas. I told her I brought the tank from her store not from Amerigas.
Never the less, she refused to give another tank or refund my money.
It was only $40, but the principal is the issue.
They do not deserve our community’s support if they are willing to stand by their products.
JTL Jasper, GA
I am an employee and my boss goes about his job unprofessionally.
The Dollar General Store on Washington Avenue in Cookeville, Tn. has bad customer service. When my husband has been there, clerks have stand outside smoking instead of waiting on customers. My husband has left purchases on the counter and left the store because he wasn’t waited on. Bad Customer Service!
I used to be an employee of Dollar General for at least 2 weeks. Why I left was because my main job with Oreilly Auto Parts was interferring with my job with Dollar General. My last day was March 29, 2014 at the Dollar General in Savannah, Ga on Bay St. Manager was named
Reggie. My main job was calling me too much. Even though my schedule was 5am-11am, Oreilly’s wanted me 7am-5pm after I started working for Dollar General. What I trying to request is my termanation notice, but I’ve been jumped from one person to another and no one has given me a straight answer. This is for Government assistant for my family and is time sensative. So if you can,please mail or fax the letter, with a Dollar General letter head, stating that I was terminated. Thank You
Sincerely,
George Berry
Address:
XXXXX Augusta Rd
Rm XXXX
Garden City, Ga 31408
Phone number:912-665-XXXXX
or fax number: 912-964-XXXXX
U might have to call corporate office . or file a complaint with BBB or call unemployment office b c dollor general does not read these comments
I use to work at a dollar general store I was an ast manager training to be a store manager and was fired because I had drill and did not go to inventory BC I was tired . I was hired back after two months work a shift all day and fired again . since then I have contacted c office and d m BC I want to go back but was told I was non hire able . then last year I was told I was rehireable so I took test but told me wait six months . so today I contact h r and was told I am non hire able and in order to come back I would have to do an investigation . do I ask for one or should I just say this is not the job for me … Feel free to email me sduresXXXXX@yahoo.com
The 75% off sale sign was posted, but the register was not “set up” to compute this sale. When returning to this Belleville, IL store to have my purchase adjusted to reflect the sale
price, I was treated by the mgr & clern with such demeaning attitudes. To make matters
worse they could not understand the simple adjustment that needed to be done, & I spent 15/20 min waiting while they, using their register & calculator tried to compute the error. It was done but not accurately Never did the mgr apologize In fact he kept saying “There is no 75% off sign there” After hearing him say this 3 or more times, I went to the rear of the store & found the sign – in fact there were 3 signs posted in that area – and brought it to him It was a humilating experience. Needless to say,I will
not be a regular in that Dollar General store – or any other !!!
I want the Dollar General Corporate Office to be aware of my involvement as an Activist/Civil and Human Rights in an incident that occurred in your store in Cotulla Texas. I am originally from there and have met with the same problem….a dear friend of mine Maria Huerta went to your store today and upon entering noticed the loud music blaring from the radio that employees have by the cash register and asked an employee if they could lower the music. Her young autistic child reacts adversely to loud music…they ignored her request. ..she then asked the mgr of the store and still they never turned their loud radio off for her. Her child became anxious and which can be expected of an autistic adolescent he stresses from the loud radio and stayed distressed for the remainder of the evening way past his mom leaving the store.
She was upset and in tears at the total lack of respect and unprofessional behavior shown by your store.
I will contact the Alliance for the Mentally Ill…since I have experienced firsthand this stores rebellion. ..all because I did …one day while I was there turn down their blaring radio…the cashier was fine with it but shortly thereafter the mgr on duty reached over and turned the volume up loud…he was listening to some heavy metal with abrasive language.
I told him it was offensive to me and my 78 year old father …he walked away without validating me.
Today I contacted Dist. Mgr for that area ..Albert Obregon…without looking into the incident yet…he made a comment that he supports his employees having the radio on…I told him I would continue my efforts in having Dollar General in Cotulla Texas turn their loud radio OFF.
Marsha Martinez
McAllen Texas
Activist
store 10754
I just left a complaint on the phone about this store 10754.
the manger on duty on 3/31 at 18:04:39 was a very rude, lazy and had an i don’t give a crap attitude that the Rubber maid bowl set that was on sale for $3.50 was in the wrong place. I took the set up to the register and it rang up $7.00 and the tag on the shelf stated on sale for $3.50. the manager said the item was in the wrong place and took me to a shelf that had Sterilite products and i said where is the Rubbermaid bowl set on sale? she took me across the store to another isle and handed ma a 2 piece set that was on sale for the $3.50, but when it rang up it was $2.25. I have no idea what Rubbermaid item was really on sale for the $3.50 but she was never able to tell me, she lied about the other set, the main reason i am not happy is her I don’t give a crap attitude. She was literally huffing and puffing and stomping that i dare bother her about the bowl set i wanted to buy.
I have been going in that store for 14 years and this is the 1st time i have felt like your employee wanted me to get out and stay out. what a shame a black person takes such joy running off a white customer that has money to spend, she really is bad for your store . she hates white people- you can tell.
Sounds to me like you’re the racist one my dear. :/
No your item was not on sale. The manager told you where the sale items are. It is not the stores responsibility to sell you an item at a price where someone put it down in the wrong place. The employees did not stock it there it was misplaced by a customer. A tip while you are shopping is that you can check the tag with the price with the barcode of the item you are looking at, the 6 digits on the tag will match up with the last 6 digits on your bar code of the correct item.
I go into the dollar general in maysville ga. Almost every other day, Normally I’m greeted with a smile and treated like I’m important. The past two times I’ve had an awful experience with none other than a member of the management team. She is not only unavailable to help when needed by regulars like myself but also to her staff. She is constantly on the phone or standing at the register talking to husband/boyfriend. On the last visit I had the store was incredibly busy. She was sitting in the office not caring to open another register. Quite a bit of people were getting impatient. The girls name is heather. I think she should be retrained giving her position, she is not only giving the store a bad rep. But setting a bad example for her staff as well.
I go to the dollar general all the time in Marshall WI.
I hate to say, but most of the employees are gross. There is 1 person I have seen that does not have clean hair. It is very greasy. He has this beard thing that looks disgusting. I mean really? No one wants to have to smell bad odor and look at uncleanliness. his hands are very dirty and under his fingernails. I mean come on. Have some respect for yourself.
The next thing is that their service sucks. I mean there are 2 ladies that are wonderful and nice. But Ill be standing there for 3-4 minutes and the kid I was talking about just keeps on stocking. I mean he has to be called up there by other staff all the time. I mean really?
Someone seriously needs to fix this.
the new employees barely even talk unless it is a hi. like we people like small talk!
Hi, I stopped @ your store #14873 in christiana , Tn.. a few
weeks ago. I have to give praise to each worker in that store. They were kind & friendly they made me feel like a valued customer. The store was immaculant clean & extremely organised.I was impressed. !!!! Give your workers araise !! Lol… thank you for a pleasant experience. Vicki kuhn
So glad to see a positive comment. Thanks
As a former Store MGR of your company wrongfully terminated, I suggest that you shut the mouth of your DM Rich Hayes in the Kansas City, KS Area. I was treated like crap and threatened by him with no support from Corp.. He put my crew in harms way twice. I was threatened by him because I called the office of Kathleen Guion in reference to the matters. I was told by him I was not allowed to call Corp anymore. That I made him look bad. I reported possible internal theft to him and was told it did not mean a person was dishonest because I had a feeling something was going on. Just for it to come true. Needless to say, he tried putting me in the middle of it as if I was the thief. Later to even threaten my job if I did not step down. He told me he was sick of me and wanted me gone. All because I stood up to him and did not cower in a corner. I did my job and then some. I worked 70+ hours a week. I was let go because I chose to keep extra money in the store for a holiday weekend. They came in and treated me like a common criminal. The money was all there and no reason for me to be told I misappropriated funds. We were trained to hold back for holiday weekends and if it was not correct then everyone of your MGRs should be fired for the same reason. If he keeps running his mouth about telling people I was stealing, he had better make it platinum because I have now obtained me an attorney to SUE DOLLAR GENERAL. Everything I did has a papertrail behind it and can be substanciated to the tee. I am also aware of the E-Mail that was sent out to all the RM and DM in reference to the termination of African Americans. The DUMMY left his briefcase open and I saw it. The E-Mail stated that no one who was African american could be fired unless it had to do with MONEY. Thus, he threatened to fire me in all ways but could not do so until I kept extra funds in the store for the New Years Holiday Weekend where the bank would be closed for THREE days and I would run out of change with nowhere to obtain more to carry us through. He refused to raise my PETTY CASH SO I CHOSE TO DO AS I WAS TRAINED AND KEPT EXTRA FUNDS TO KEEP THE STORE RUNNING!!!!! You did nothing to help me with the RETALLIATION I was up under. YOU REFUSED TO LISTEN OR HELP!!!!! He cut my payroll to bare minimal making it impossible to run my store. Thus, resulting in my having to work 70+ hours a week without a day off. What happened in that store after I was gone had nothing to do with me. It was brought to my attention after the fact. In which I and I repeat I went to the police myself to report what I had been told by the people who were involved. YOU NEED TO RE-EVALUATE THE PEOPLE YOU HIRE TO BE IN CHARGE!!!! When my store was robbed, I called the RM and DM over 30 times before I got a response. Needless to say the response I got was what do you need, you have called my phone excessively. What kind of response is that???? A water main broke in my store flooding the entire mid floor to the back room. I called to request to shut the store down for the safety of my staff and customers. I was asked if there was water in the front half of the store. My response was no. My direction was to rope off the back half of the store and continue business as usual. Are you kidding me, where was the concern for the safety of the customers and staff. An E-Mail from Corp giving the option to close down due to Inclement weather. I chose to close down to ultimatly recieve a call from the DM to open back up. I was there all by myself after dark, mind you a Corp rule NO NO, and was told I still could not close my store down. I have chosen to not persue any of this in all this time but beleive me when I say, “I WILL PERSUE ALL OF IT INCLUDING MY PAY FOR ALL THIS TIME AFTER BEING WRONGFULLY TERMINATED”!!! This is not a threat, it is a PROMISE to you that I will be true to my word. I am tired of the crap that is being stated in reference to me. It is not my fault that I am not a COWARD nor would I kiss his ASS to keep my job. You need to look at your RM and DM for the crooked crap they were doing but no one was willing to speak up. INVESTIGATE THAT!!!!!
Dollar Store Mgmt…Aren’t you ashamed of all these commentaries on your stores and service? I would look to addressing these problems and the better experiences for customers would increase your sales and therefore justify more hours and better salaries. I have always had fairly good experiences at DGS in middle Tennessee and would hope other stores can improve to be as good as TN’s stores. Good Luck!
That’s what I’m wondering. I see no replies from Corporate where they are trying to work with some of these issues. I used to live in Tennessee and shopped the Dollar General Stores all the time and never had a problem. I live in South Carolina now and today, I was in the 3rd Avenue South store in Myrtle Beach and was accused of shoplifting!!! I have never stolen anything in my life! Needless to say, I will never return to that store, and if I ever visit any other DG store, I guess I will leave my purse in the car so that I won’t get accused of putting something in it. To the people who work at that store including the manager (because he is the one who told the employee to approach me as I was leaving)-if I was ever going to steal something, it would NOT be from a measly
Dollar store! I may be a goody two shoes, but I’ m not stupid!
To be fair, I wanted to reply to my own comment that the Dollar General Corporate Office did respond to a letter that I mailed directly to them regarding my complaint. They seemed very concerned and assured me that this matter would be investigated. They were very apologetic and appalled that I was treated so disrespectfully.
Today (Saturday, March, 29) I visited the store in Greenville, Ohio Located on Wagner Avenue. I went inside for some tea. While I was at the check out I dropped a quarter on the floor. The quarter rolled directly into the crack of a product rack. It was one of those “one in a million” shots that you could spend the rest of your life trying to get and never hit. The manager was running the check out and said “you could never do that again if you tried”. I then said that I need to get that quarter. An employee walked over and stuck a knife into the crack and pushed the quarter into the point of no return. I told the manager again that I need to get that quarter. She said sorry it is gone. Again I said that I need to get that quarter. She said that it is Not going to happen. I put my purchase on the counter and said that the store owes me a quarter and I am going to be here until I get it. She then became somewhat Irate and hit the illiteracy donation box and opened it up and took a quarter out and handed it to me. I was in shock and did not know what to say. I left and went to my car still in a state of shock not knowing how to react. I sat in the car for a few minutes trying to comprehend what had just happened. I started my long drive home, which is about 30 minutes away, and realized that she had just made me complicit in a crime committed against a charity. I feel so terrible and guilt ridden that I can hardly deal with myself.
This Can NOT be Tolerated. It will NOT be Tolerated. I am going to call the Police, and then I am going to contact every news station in the Area, in addition to posting this on every Social Media Site as well as forums across the world wide web because this has to be known that the Store Manager at the Dollar General Store on Wagner Avenue in Greenville is a Thief.
I will return to the store on Monday and put the quarter back into the Donation box where it belongs. Hopefully by then the Manager will be incarcerated for stealing from all of those needy people who are in dire straights to learn how to read.
I suspect the Manager lacks the intelligence to know that typically over 60% of that money goes to administration costs and only 40% goes to the intended recipients. That 25 cents could make the difference of giving someone the chance to learn how to read.
RACIST AND PREJUDICE
dollar general is a RACIST company , if you are African American this is not a place for you to work nor shop at . It is very sad that we have to go through this in 2014 and we have a black president. No matter how many time you call and complain nothing will change The dollar general in mauldin sc Linda is the manager and she is awful. even this DM Phill is Prejudice . Do not go and pay your money to them and do not work for this company !
I went in the store on Center St. In Madisonville, Ky. There was stuff strewn all oner the floors. No organization at all. You can never find what your looking for it’s so messy in there What’s going on? To be honest, it looked nasty in there. I won’t be going back in there!
I was greeted by Anita at our local Dollar Store here in Oswego Kansas. When I checked out I said the monster drinks are on sale when rung up they didnt come up, she got the pink haired girl Brittany/Jessica not sure of her name she had no name tag on. She said to me and the cashier really rude Ill do it this time I was like are they not on sale?
They were with the sale signs several of them said all flavors. She left me know to read the fine print they are the 15.5 oz not the 15 oz size. I was like thats fine I will pay regular price for them but your misleading the customers. It was also truck day she left her keys lay said she had to get the key. I told her that was fine and her conduct was inappriorate. If you cant handle taking care of the customer and doing your job maybe she should look somewhere else. The last time I worked retail the customer comes first. Not su
i purchased a bottle of power steering fluid at a Dollar General in my old town. even though the bottle was sealed up, it turned over still in Dollar General bag in my pickup and it spilled out about two or three inches below the top. I had already gotten home in Dallas, Georgia when I noticed it spilling. still sealed up. I went to a closer Dollar General on Merchants Drive in Dallas, to exchange for a new one, still had my receipt. The cashier was rude saying I would have to go back to Powder Springs where I bought it. I told her it was still sealed up, but leaking, She insinuated that some people pour water in bottles and try to pass off as full originally. I again told her the seal had never been broken. she was in other words saying I could have done it. I had to go to another DG and they were courteous and swapped it. I will never go back to one on Merchants Drive in Dallas and will tell all my friends and people I dont know about this.
I wanna know why dollar General has a Distric Manager by the name of Tammy Turnip fired people for the stupidest things and she forgotten that she committed fraud for Wal-Mart and then became D.M. for dollar General. She talk about people background but forgot hers. How that funny that dollar General has rule when it come to others except hers and don’t forget about a marry women connecting her boyfriend to become store manager for the same company she work for. To many connections who they put to work at Dollar General. You wonder. Tammy best friend put her son in Grant st store and mommy come to do her son work because her son doesn’t know how to do the work. Sad to say. You need to keep up with your store because it falling apart. Manager’s and D.M.doing what they want. It sad that customer know more about the store than the big head people.
I work/worked for DG in Mobile, Al and I have two daughters both of which are in school with no babysitter to guarantee work so my availability is limited to days only during weekdays. Our last manager worked her tail off to make sure that her loyal employees had their hours and worked with schedule. If it ever needed to be changed for whatever reason she would contact us. She recently stepped down from store manager to assistant manager because she was tired of basically living there, with no payroll to be able to hire help she took it all on. The replacement manager was brought in and automatically took over of course by changing the way things were being done. Ok sure new manager new system of operation I get it. The very first day we worked together she spent every bit of day on phone except for maybe 20 minutes talking about the whole store especially talking about employees and previous manager. I would go into work and ask what my tasks were for that day and get started and when I was finished with that I would look for more work to be done no problem about it. She proceeds to tell me that she wants her team to be available an day any hour so I told her that I was not putting myself open like that knowing that if I was scheduled to work and I didn’t have a sitter that i would have to call out. I’m not doing that because it looks bad on me. She proceeds to tell me that if I could give her one night then she could give me my hours no problem, ok, so I tell her I can work only Wednesday night. Schedule came out Friday and when I looked at it I was only scheduled to work 5 hours When i was getting 20-24 hours a week. She tells me not to freak out over schedule that it was just preliminary and it will change and she would call that weekend to let me know. Ok no problem. Weekend passed and no call so I’m thinking ok she said she would call I’ll see. By Wednesday still no call, so I go to store to look and find out what’s going on. When I get there I see where she has taken me off all together! So of course I call her number to find out why. She told me that she didn’t need me for that might that I could work so there was nothing she could do. That previous friday I had gotten a ride home with a co-workers girlfriend and we are talking about hours I told her that i was only getting 5 hours and no one can live on 5 hours. She goes back and tells her girlfriend that I’m bad mouthing my manager whenever all I truly said about manager was that she needs to get the schedule fixed because need more than 5 hours. I still have no idea as to what exactly was said but when I called manager she tells me the reason I don’t have any hours is because she couldn’t work with my schedule and that she was told stuff that I had supposedly said about her behind her back and she wasn’t putting up with people talking bad about her behind her back. 1. I don’t have a problem saying my mind but I do Have respect for employers. 2. I’m not going to say anything about you behind your back that I wouldn’t ever say to your face. 3. I valued my job because I was able to contribute to my family so I did my job and busted my tail to do it sometimes. I told her exactly what I said and when I asked exactly what was said she told me it wasn’t important, really! I told her she said that she was going to call me about changes in schedule but never did her response is wait a minute i did call you and you didn’t answer. I asked did she even think to leave a voice mail? It never went to voice mail she said which I’m sorry but my phone no matter what if I don’t answer goes straight to voice mail even if it’s off or even no signal! So I believe that was a bold faced lie. She told me she wasn’t going to chase me down just so I can know my schedule. If schedule is changed shouldn’t the manager who made changes be responsible for letting said employee know about said changes??? She told me that she was not putting me back on schedule so when I asked did that mean I am fired she said I don’t know I already talked to HR this morning so maybe I can talk to our DM. What should I do? How do I get in touch with HR or even our DM? I loved my job and meeting all the different people in store, my customers would always be very grateful for help and praise me as did previous manager and now new manager comes in and apparently after 3 days I’m already supposed to have an opinion about her? I don’t know her from Bobby Ray cousin seriously so why would I try to start anything with her ESPECIALLY if I was looking into becoming a part-time key? Any help with this situation would be greatly appreciated. Thanks
Hello, i am going through the almost exact same situation…but in my situation i am diabetic (type 2) and my manager neglects me by not giving me my breaks and /or scheduling me on days i need to go to my appts…when i call out..he wants to write me up…or attack my schedule when i refuse to sign his write-ups..i have been a manager of Dollar General Stores before and so i know the policy’s and procedures by heart.. so i really think he is abusing his power and i need to have this dealt with …so my question to you is…when u posted this, did you receive any communications from corporate about your situation? Because something needs to be seriously done about the negligence of these so called store managers and /or D.M who believe that store policy and equal opportunity rights don’t apply to the sales associates as well..if you are a corporate head reading this as well it will not end here for me.. I will do all i can to seek justice for actions not being taken about these people you entrusted with your store locations
Hello no I have not received anything from anyone. I tried to call my local DM personal number and no answer I left voicemail. I called HR office and left message and no such luck. I honestly don’t know what else to do 🙁
why complain when nothing is done. This company needs to re-structure, clean
house at corporate, get ruid of all bad employees, give employees a decent rate of
pay, Its the employees that are the backbone of a company but it seems Dollar General
is only concerned about profits instead of fixing the problems that exist.
If Dollar general keeps this up sooner or later they’ll go bankrupt as you have other
dollar stores like 99 cents stores in the west, dollar tree, familt dollar.
I’ll bet anything the founder of Dollar general is turning over in his grave seeing the
things that are going on with this billion dollar retailer.
Dollar general store #14331 is one of the worst stores to shop at the manager is rude to costumers and needs a lot of work on her people skills, doesnt help her employes when they get busy, and is hardley ever out on the sales floor (that I see). The tall skinny brown headed male cashier is rude to costumers who are trying to buy cigaretts and when it comes to asking them for their ID’s (personal experince more than once). He is also rude when it comes to helping people find what they are looking for he gets smart with them or ignores them all together (anothe personal experince). I as a costumer of the store would like to see him fired or put threw traning to work on his people skill which he is lacking a whole lot of. On some nights the costumer services is very slow (some not all employes) take a longer time checking people out and the 2nd regrister not even be open because they cant find the other employ in the store to help them check people out. Its almost to the point im about to start driving the extra couple of miles to walmart to do my shopping just to avoid the manager and the tall skinny male cashier. You may not care how your companys employes act but to the costumers it makes a big diffrences on if we shop at your company or at another company. so looks like im shopping at walmart from now on (sorry) im tired of being treated rude by your compamys employes
If you want Poor Customer Service and a don’t ask me to do anything attitude then visit the Dollar General Store in Corinth Ky. I was there at 7:59 pm on March 22, 2014. I was looking for sewing thread and I saw two employees in an isle further down from where I saw the display and so I said excuse me and wasn’t even acknowledge, so I ask my question any way, do you have anymore thread than what is on the end rack? a hateful reply; no, that’s all we have. Then at check out, a women behind me in line told the red headed heavy set cashier that they were out of whole milk, her reply; we are(attitude), the women behind me said you should have some in the back, cashier reply; we do(attitude). Women behind me asked for the cashier (red head) to ask the other employee if she could go get it, cashier yelled for Ann (other employee) she never answered.The whole time she (the red headed cashier) was looking and acting strange, like it was to much of a strain to ask the other employee to go see if there was any milk in the back. It was the way she was acting that made me so angry. I will drive the 15 miles to go to Wal-Mart in Dry Ridge, Ky (at least they have good Customer Service) before I will go back to this store. This red headed heavy set cashier should be fired. Good Attitude and Customer Service skills is everything in business and it is clear that this cashier doesn’t have either and doesn’t care about her job.
Why is it that your store hours is till 10:00 pm but if you get5 there at 9:45pm Store #13593 will not let you in they say that they are closed.
The Store #13593 here in Stockton Ca. 95215 has the worst service of any store I have ever shopped at. The management does not have a glue on how to run a store. I stood in line waiting while it took ten minutes or more for them to change the cashier. Then with a line waiting the new cashier was fooling around with the donation box for another five minutes. Kept everyone waiting instead of waiting on the people. The so called manager Stood there doing nothing. She should have took the box from the cashier and had her do her job. She could have put the box in. This is just one of hundreds of times that things like this has happened. If there was another store with in five miles your store would be out of business in a short time. No one that shops there likes the service and would go any where else if there was some other place to go.
I want to make a complaint. the dollar general at 133 taska rd. is a mess.the store is not kept stocked.the people are rude to customers and their co-workers.the y are on break so much that they cannot get any thing done. . something should be done.some of the area people are shopping elsewhere,
.
i went in to the store in saint matthews sc and the store was a mess i didnt see anyone on the floor doing anything i asked if they had any creamer the lady told me i asked if should go to the back and look and she told me that they didnt have any and this was yesterday i went in there later that day and they had some out and yet there was not any in the back but they had just put some out i was ready to check out there was line of about 6 people in line and only one person on the register they need to get some help in there or firer some of the people that works ever every time i go in that place there is only one register open and it crazy i have to stand in line for almost 15 mins before i can get checked out they only person i ever see doing anything is the black ast manger i think if she was the manager of that store it would go alot better everyone that works there acts like they hate there job and its unreal how long you have to stay in that place to get something.
I was at my local DG in Gustine CA (that I go to quite frequently). There is one cashier (Anistasia) in particular who is very friendly and nice. She always makes it a point to say greet me and all the customers that visit. Well on Monday March 17th I was waiting in Anastasia’s line and as usual she was being friendly and the woman she was helping apparently had a problem with her being friendly. This woman wasn’t paying attention and was fumbling with her wallet. So Anastasia told her how much her change was and placed it ontop of her receipt on the counter. The woman picks up her change and starts to leave then turns and says “You should pay attention to the person in front of you. Instead of talking and flurting with customers. You should pay attention to what you’re doing and count back the change so the person knows how much they’re getting back and it is rude to place the change on the counter.” My response to the woman was “Im a happily married man and she wasn’t flurting she was just being friendly”. The woman then says to me “Excuse me I’m old enough to know a flurt when I see one”. My response to that was “Yeah you have on thing right you are old”. Anastasia didn’t say anything. Only, bye have a nice day! The woman should have been more discrete about it instead of making such a scene which caused me to wait even longer in line. I think this whole thing was blown way out of proportion. It is beyond me why things like this happen to friendly people. In my opinion Anastasia did nothing wrong. I remember her being just as friendly and helpful when she worked for Lowe’s before they closed down.
i went to the dollar general on holt and bon view today in california and heard two ladys talking about weed and then i tried to pass by the black girl and see what her name was and it said brenisha and the other lady was wearing glasses and she smelled like weed bad,all i heard in there was drama i will never go back again,they let go of the good ppl and keep the bad ppl,,i live across the way now i cant go back because i feel they need new ppl..i am going to tke this matter higher cause everytime i go in there its terriable
I hope all associates at store13977 read this. You know you shop on the clock–babysit your grandkids while on the clock, let everyone know about your fall in the store while cashier is trying to check people out,cursibg while store is open–fortunately no one was there but DM about to come in–reason for cussing–ooops might get caught lol. Threaten to “BEAT YOU”. Watch out– Assistant Manger WANTS YOUR JOB!!!! Back stabberes– and I did not need to know– since I am a peon–that someone is about to be let go. Also hired as PT LEAD– and blind-sided and not informed I had been demoted and my pay would then be reduced. NEVER will shop DG again!!!!!!!!!!!!!!!! Corporate–WAKE UP!!!!!!!!!!!!
RACIAL PROFILING INCIDENT
Hello today I went into the store auth number:797879
reference number:00797879
time:11:18:09 check out.
I was done with my transaction. When your employee harassed me of theft. He asked me did I put something in my bag as he proceeded to invade my privacy and peep into my bag. I then proceeded to say excuse me sir, what are you talking about?. He did not answer and called someone over and proceeded to pay me any mind. I then proceeded pick my things up and left
Not every African American female that walks into the store is stealing. I have been a valued customer for dollar general for years and I do not appreciate being racial profiled in a store when I come into shop. Also this cashier charged me 9.00 for a bin that was marked with a sign that said they were 6.00. I have been a valued customer in Florida for years and have never experienced such harassment in my life. I was very embarrassed. I cannot believe the lack of training this individual has coming from such a well known company.I would appreciate for you to review this tape and take appropriate action. This racial profiling has got to stop. I am very unsatisfied with this customer service experience.This behavior from your cashier was unacceptable behavior. I WILL SPEAK TO MY RELATIVE WHO IS A ATTORNEY TO BE ADVISE OF WHETHER OR NOT ANY RIGHTS HAVE BEEN VIOLATED.
Well i know personally from someone who works at a dollar general in Wv that the manager asks the employees for money, if you dont work fast enough she takes hours away from you, threatens to demote employess when they make mistakes, also the employees have to work when they are sick because they dont have enough coverage or the manager dont wanna work a double to have the coverage they need for a shift , she also talks s*** on other employees to one particular employee, i know for a fact through a dollar general employee that there are write ups upon write ups that another person has and they have not even been demoted but another person has been demoted, the working environment is stressful because the manager is a craba** all the time, the employee had also told me as well that she writes people in on the schedule without telling the person and knowing they have a second job but still expects that person to come in or they are fired, it seems to me that dollar general needs to get their s*** together and hire people who will work with their employees instead of using the threat way to get them to do what the managers want, i have encouraged this employee to go to the district manager but refuses she tells me that the district manager seems to be blind to the whole situation and on board with whatever the manager says…..
I was told to Hurry up and slow down–OXY MORONE for sure for a Moronic COMPANY!!!!
I went to go buy some pop and i had to go to the bathroom and was standing there waiting to go and i thought the girls bathroom was unlocked and had gone a little and i went and asked the associate can i get the key to the women’s bathroom and he told me the girls bathroom broke down and i was soaked from holding it and I’m not impressed with the service i.had at dollar general im very disappointed. ikm not sure i want to go.back that store that’s how disgusted i am
I usually shop at dollar general at least once a week in Virginia Illinois but sadly to say I think that might b changing soon since there is a employee there that likes to talk crap and be very rude while she is working!!! She has been warned already and has continue to do the same stuff so I think I will take my business elsewhere as long as she is working there!!!! Something needs done about this
I chose to take time out of my day as it is more than well deserved, to leave feedback about outstanding customer service I received from a store manager, Shannon Dale. The store number for this Dollar General is 9976. I can say that Shannon expressed a great deal of interest and went out of his way to help me with a complicated situation showing intellect the entire time. I am a student at the University of Louisiana, majoring in business, and I know when I see outstanding service and effort in the field of management, and Shannon was a perfect example. He helped for well over 30 minutes with a complicated issue I had with a return of a Vanilla Visa Debit Card. I mistakenly purchased the wrong type of card, and later returned to the location in hopes of getting a refund, which in this case was very difficult given the cirXXXXstances of the type of return. I am extremely satisfied with his service, and will be returning to give him and the store my future business because of this. I felt this needed recognition as resolving my situation dealing with a good sum of money was very important to me. I am very happy and thank him as well as corporate for the great customer services provided. Shannon is the perfect example of how a manager should be.
Feel free to follow up or contact me with any questions or further feedback through my email.
-John (3/12/14)
the store manager at the new store in mayfield ky on us 45 is a realy unplesant person to be around she is rude to cosutomers who smoke and who are of diffrent races.
Put another one down for disgusted with Dollar General! Why I ever stayed this long with this company is beyond me. Worked like a slave dog for a meer $7.75 per hr compensation. Think the customers were the only saving grace! Was terminated for being $50 short and I wasn’t even allowed to count down my own till but the keyholder that counted my drawer is still there. He was the last one to handle my money and there’s no way it was $50 short unless it was put in his pocket to help pay his new car note! Too old for this S…DG you need to step up your attitude and your policies because this is a crock!
i visited a Dollar General in San Juan Texas not sure of the store # address is 3102 Raul Longoria Ave San Juan Texas. i was having a situation with some coupons going through and a cashier(Lisa) was helping me at that time well it was taking longer that expected to finish my transaction. Cecila Perez another cashier that seemed upset when having to charge customers when a line of customers ready to pay lisa called her for help she never arrived to assist, I said to Lisa go ahead and charge them ill wait so she did, by the time cecila arrived to the front register she said a comment “your still doing that ” then i replied she needed you like 3 mins ago she dont know more she took care of the line she rolled her eyes and she mumbled ” f***ing b****” i was astonished on how employees act like this i was livid the other employee was in disbelief, when she realized i heard her she walked away to the back of the store. She has to be under 20 ys to be acting like this and it saddens me that she represents Dollar General…
I called my local neighborhood store located at 2875 N. Houston Levee Rd. in Cordova, TN 38016 at the beginning of last week to complain about how much trash is piled up in the parking lot and all around the building and the District Manager just happened to answer the phone that day. He said he was taking over the area and was there on that day to address just such issues as that and assured me that this would be taken care of before he left. Well, 2 weeks later the trash is still EXACTLY where it was when I called. There are broken bottles, soda and beer cans, food containers, card board boxes, miscellaneous paper and trash everywhere. This is supposed to be a high end area of town and this particular store looks as if you are pulling up into a slum. It is a disgrace and embarassing. I just moved here November 1 of 2013 which has been a little over 4 months and the parking lot has looked like this the whole time. It has never been cleaned. Now lets address the inside of the store. I’ve only seen 2 employees at the most ever working inside the store. There is only ever 1 cashier open. Yesterday, I walked in the store, counted 15 people in line to check out, and turned around and walked out and went to Fred’s to shop. You can’t ever get down an isle in this store for all of the boxes and carts everywhere piled up with items to be stocked. Much of the shelves are half stocked with crap just everywhere. It’s exhausting and distressing even walking inside. The only reason I go into this store is because it is 2 minutes from my house and I only run inside to pick up 1 or 2 items. Next, I will be calling the city to see what they can do about this trash issue around the store. Corporate should be embarrassed. As a matter of fact, I currently am unemployed and would love to go inside that store and get it into shape. Though inexperienced in the retail management field, I’m sure I could do a much better job than your GM, RM and DM are doing.
You are correct. I work for Dollar General and they do not appreciate their workers. They are overworked and underpaid. All they care about us sales. They leave a person closing stores alone because they cry about hours. The more employees give them, the more they want and racism is another issue. Minorities get it the worst: get blamed for everything, written up more often than others, get the least hours but more work is required of them. As soon as I find something, I am out of there!
Yes. I worked there & I was the only black person working there & I got the least amount of hours I was talk to like a dog . Dollar general needs to be shut down !!
Corp doesnt give us the hours.the store suffers along with our paychecks and we are exspected to do more work in less hours with 2 people a shift.i wish it would change.we kill ourselves for nothin just so the dm can get a bonus for usin less payroll hours
Im from Great Bend Kansas went into your new store and was treated very rudely by your store manager will never go back in im a manager in retail I know how customers need to be treated this store manager needs some major training in customer service and people skills after all the customer is the reason she has a job right!
The store manage at Dollar General 02256 in Taylorsville Kentucky is the absolute worse manager I have seen in my life. He is rude to all his employees and to the customers. People like that do not need to work in retail. All he does is sits on his ass and bosses everyone around everyday I go in there. He even cusses towards his emploees. Who does thar?! The DM needs to lose their job for hiring complete idiot. Also I am pretty sure there is mold airbourne in the store and nobody has taken care of it for years!!!!!
This is my second complaint about how management at store #10646 in Colonial Beach, VA maintains the aisles. I was just there today and was distressed at how difficult it was to get thru the store. It looked like every stock cart was out on the floor, even though there were only 3 to four employees. stock was stacked on the floor making it impossible to turn around in an aisle that was also blocked by stock-filled carts at the other end. I am a disabled person who must use a cane and find this type of situation very aggravating. Why must all the stock carts be out on the floor? Pull out the number of carts for the number of employees available to work them. This also creates a fire hazard. I will be forwarding a complaint to the proper officials about this matter since DG management cannot seem to keep on top of this problem. This is the only DG in our town and I enjoy shopping there, but not when it is maintained in such an unsightly and unsafe manner. Hopefully someone will notice this and do something about it this time. Also the rug at the front door is wrinkled and the staff has seen myself trip over it. There is no way a person in a wheel could get around in this store.
I just had the worst shopping experience in my life at the Dollar General Store located at Garrard, Kentucky 40941. The store was in complete disarray. No organization what so ever. Most isles could not even be accessed due to boxes and carts. I finally made my way to the check out counter where the experience got even worse. Only one cashier with 12 customers in line. She was asked if they would open another register which she replied and it was just her and the manager and the manager was on her lunch break while she and the customer (or she could have been a relative since they spent 15 minutes on the customers (relative maybe) iphone looking at an individual’s baby. All the while the customers stood waiting. One customer went outside where the manager standing and ask her to open a register and she told the customer she was on her break and couldn’t and so that customer decided to start using inappropriate language (using the F word). You have no idea how glad I am that I did not have my 2 year old daughter in this store with me. After this fiasco I walk out the door only to walk through a cloud of smoke the manager was emitting from her cigarette. Needless to say I have no plans of ever being back in your store. I know Clay County, Kentucky has a very high unemployment rate and is poverty stricken, and we have other issues but surely Dollar General you could find more appropriate people to operate your business….
Just a little FYI to Dollar General…I will be using social media to discuss this horrible shopping experience just in case you choose to sweep issues like this “under the rug”.
GOOD FOR YOU SHERY!!!!!!!!!!!!!!!!!!!!!!
I am a 49 year old grandmother and I live in the small town of Fayetteville, Ohio and I go into your store at least 3 times a week if not 7 to purchase items instead of going to the grocery store but the last 2 times I have went in there is one girl cashier who is so rude I would personally like to reach out and touch her and teach her how to show respect. We are a very small town and I would think that any business you get here would be a great asset to you. Maybe you have the mentality that you have so many stores that this one really doesn’t matter but if you keep that mentality you wont be in business for long. I asked her where an item was after I checked myself and she very rudely told me what aisle and what shelf it was on. I nicely told her I had checked there and didn’t see it but no big deal. She continued to insist it was where she said it was and then very hatefully left the cash register and went to get it herself only to find that it was not there. Did she apologize. No! Today I went in and she was stocking shelves in an aisle that I needed something out of and instead of her handing the item to me or moving out of the way so I could get it myself she just stood there so I had to walk around the perimeter of the store and go in the aisle the other way. Now I know it doesn’t seem like this should make someone upset but I am really tired of spending my hard earned money at your store where one employee acts like she is being put out for doing her job. Maybe I will just start going to Family Dollar right around the block. They may give better customer service
I work at the Haskell, Arkansas store. It’s a rather small store and not very old (even though it looks rather old inside). I’ll get right out and say it- my manager is an absolute joke. He’s from New York, so he’s not exactly used to the way we treat people here. He’s a d***. He constantly talks s*** about everyone, especially employees. He accuses employees of stealing if they happen to get close to our district manager, claiming he somehow knows they’re stealing but has yet to get proof of anyone doing so despite him having our store’s CCTV program installed on his personal computer at his home.
The floor hasn’t been waxed in what seems like a few years and it’s only been mopped after a cat got in one night and messed on the blankets (which he won’t even warn the customers of them having been peed on). He knows about expired food and still insists that we sell it to customers!
On the subject of how he badmouths employees- I remember in my interview how he basically badmouthed some employees currently still there (another quit, of course). He’s constantly lying, basically telling tall tales all the time. Also, he threw one of those little yellow hand baskets at another employee and has yet to apologize, stating said employee needs to just get over it.
Customers come in and have complained countless times about my manager and the complaints come in pretty much every day. Also, there are things in the store that have been permanently changed for MONTHS the manager has yet to change the price that is rung up! Oh, and here’s a kicker- he takes off to go to concerts such as Skillet (the recent one in Shreveport, Louisiana.
Our district manager has written our manager up a total of three times now. Our manager is rude, he doesn’t know how to run a store, takes time off all the time for bogus crap (such as concerts), constantly lies and badmouths other employees, will try to sabotage an employee’s work if he feels they’re getting to close to the district manager, and so on.
I’d like to report him. Basically all of the employees as well as the customers want him gone. I’ll not name myself for fear he’ll sabotage my own career. Anyone know what I can do about him? Please, any advice is greatly appreciated. Thanks in advance.
I love Dollar General stores. I am in the ones around work and around my home all the time but yesterday I was really disappointed in a conversation that was being spoken rather loudly between the cashier and a customer. I was in the on Dickerson Road in Nashville, near Hart Lane. I was behind two men and they were talking to the lady at the register. Somehow a name came up between them and I heard her say, with what sounded like pride, “yes, that is my nephew”! The customer went on to say, “Yeah, I was in the pen with him.”…..then upon that she asked which pen, telling me that nephew had been in more than one. They continued to talk and the lady said, “well, do you know Killer”? Upon which the customer said, “Killer who”? I was determined that he knew the same Killer that she was talking about and with what once again sounded like pride she told him loudly that was her other nephew. Now, in my thoughts, that should not be a conversation held between a cashier working for your store and a customer, and for sure not loudly so everyone could hear. I will not be returning to that store. Also, the Prevention Guy was standing there at the front of the store, arms crossed listening. He did not stop her but you could tell that the conversation was not approved by him either. Thank you.
The store on marywood drive in Henderson, ky need some more employee to wait on customers and fill up the counters. The freight is in the back room. Either properly staff this store or it will close.
Anyone ever been abl to find the products they advertise inn their flier. Every time we asked a manager we were told they did not send them the products. Seems federal law requires them to hae enough stock on hand to meet projected demands for advertised sales why is Dollar General exempt or are they?
worked for dollar general here in Moorefield,wv store 383 til Feb 11th this year…I quit after my Manager who had been there for 13 years was let go do to ME falling for a phone scam…our 3rd key also quit at the time…Now there has been other managers who have fallen for phone scams they was fired then rehired within a week but they refused to do it this time…Now our store has lost sells complaints ontop of complaints from customers not being able to get through the isles and such…So I went in there yesterday and couldn’t believe the mess I saw…I couldn’t even get my buggy through those isles I took Pictures yup I got proof of how crappy our store is now that we are not there…I think it’s sad that instead of just rehiring us they are bringing managers in from other stores Who dont have the hours for this either Instead of just hiring us back they are paying them mileage room and board etc….And I can’t get a decent person from coorperate office to contact me..If anyone knows any numbers or emails please let me know Thanks
APRIL, I DONT EVEN KNOW WHY YOU BOTHER. DOLLAR GENERAL IS RUN LIKE A SLAVE PLANTATION. THEY HAVE NO RESPECT FOR THEMSELVES OR THEIR EMPLOYEES. MASSA DREILING IS SITTING ON HIS BUTT IN HIS CUSHEY OFFICE JUST CRACKING THE WHIP, NOT PAYING HIS EMPLOYEES NUTHING BUT SCRAPS. HE HAS THE MOST IGNORANT DIST MANAGERS AND STORE MANAGERS. LETS TAKE A LOOK AT HIS CENTRAL JERSEY STORES ???? DISTRICT MANAGERS GIVING FAVORS 🙂 TO STORE MANAGERS, LETTING OTHER STORE MANAGERS THAT WE KNOW THEY ARE HAVING SXX WITH RUN THEIR SHOP. DIST MANAGERS NOT RETURNING PHONE CALLS OR EMAILS. LYING TO EMPLOYESS TELLING THEM THEY ARE GOING TO RECEIVE MORE MONEY AND THEY NEVER GET IT. THREATS, TREASON, WHAT MORE COULD YOU ASK FOR. ITS TIME THE NEWS GETS A HOLD OF THEIR MESS.
Hello Sir,
I’ve a wonderful product soap, that is made from vegetable oils, contains pure natural Mysore Sanadalwood oil along with skin conditioner and moistures. Sandwood oil is a nature’s gift, emanates lingering fragrance, keeps your skin glowing, soft,blemish-free,forever young and beautiful. The cost to you .75cents 75g (2.65 oz.). Please let me know if you are interested. My contact number is 630-363-XXXXX.
Raj Sahay
Aren’t you supposed to get paid for all the time you work at Dollar General? I guess DG needs to be reminded AGAIN of that fact.
I guess not cause I was working there for three weeks and had to quit cause I hadn’t got one check it’s been three weeks and still have got one dollar for the 64 hours I worked!!!!
To Whom It Concerns:
This is in reference to Store #13958 located at 901 Copley Rd, Akron OH 44320-2906. When the store opened things were nice. Isles were stocked and clean; employees were courteous and helpful. But things are quickly spiraling downward. Recently, I found the cashier rudely telling all the male customers to remove their hoods upon entering the store. I’m not talking “hoodies”. I’m talking about men, boys and children who had just walked in from snowy weather with temps in the teens wearing winter coats. A child with his mother was even told to remove his hood. Rudely! Ok, if you have a policy re hoods, can the employees at least be courteous.
Employees loudly talk about personal issues, walk away from the cash register while customers are waiting (I had to hunt down a cashier to ring me out!), and rudely announce closing time to patrons entering the store, which sounds more like “hurry up and get out of here”.
I like the convenience, but I dread shopping at Dollar General and have started going elsewhere. I implore you to please review proper protocol with these employees. They should make the patrons shopping experience a pleasant one. After all, that is what they get paid to do. Our community deserves more than this rudeness.
PS: After reading the other complaints on this page, maybe rudeness and inappropriate behavior is the policy of Dollar General, but I’m submitting my complaint, anyway. I want to believe that corporate would see that customer service is the key to a successful enterprise and hence do something to improve it.
I live in Hadley,Kentucky an area that’s populated closely with older homes and new homes. I noticed most communities around Warren county all have a Dollar General store but not Hadley. This would be a profitable area for a store. It would save approximately twelve miles from having to go to Bowling Green , to pick up needed items. EVERYDAY I hear a comment from residents that it would be great to have a Dollar General in our area.
Please consider building a New store for us in Hadley, we are located halfway from Bowling Green and Morgantown , ky. Thank you from Resident of Hadley , ky
I am a Dollar General Keyholder, and have been since January 1 of this year. I have never seen such a distressed mess, and have never encountered such lack of leadership. I do not blame any of my co workers: they are exemplary employees and do all they can to make the store a success. 1 week after my hire, the manager was let go, one cashier was let go, and another employee quit due to the firing of the manager. We had 4 employees then to manage the store, and none were trained to do so. I still have not received any form of paycheck stub, and cannot access them online as I am supposed to be able to do. I’m not even sure what my hourly wage is. One evening as I was closing the store, we realized they had changed the alarm codes; no one was notified. I was told by the alarm company to leave and they would set the alarm, but this left the next mornings employee without any codes. She had to open alone, and endure an hour of the alarm going off, police showing up, and customers wanting service with no help. The District Manager has been infrequent in his visits, and sent us a manager without any heads up or notice of any kind, who has practically chastised us for the mess of the store. We are expected to function as a team, but are overwhelmed with the amount of freight constantly left for two people to manage. Now, on some days we have three people working. But without that every day, we get behind quite fast. Customers are very understanding for the most part, but we do have a few choice individuals who walk out, demand our “invisible manager”, and complain at our “inability” to make the “impossible” possible. I love the people I work with, and they deserve better working conditions. I am appalled and surprised DG is allowed to be so petty in the treatment of their employees.
I recently visited a Dollar General in Dothan Alabama . I witnessed a employee yelling at a customer very rudely. way this person was treated I really hope he gets himself a good lawyer. I have had issues with this employee’s attitude on numerous occasions . This is my neighborhood store and lately I have noticed that the conditions of the store are horrible shelves not stocked, floors filthy, merchandise just thrown wherever. It is a shame that Dollar General has let it’s standards drop so low , as to allow the things I have witnesses take place Management verbally abusing staff with threats, not to mention management theft. I have been coming to this store for 5 yrs I am in there everyday to buy my monthly supplies. I can no longer abide the horrible, nasty condition of this store . Please clean it up before a customer gets seriously hurt and you get sued.
I am a assistant manager at store 4432 in Mansfield , AR. I have worked since I was 16 yrs old. I have worked factory, retail,( medical office as office manager for 10 yrs) faced all kinds of complaints and challenges. I have worked at Dollar General for four years and instead of it getting better,it is getting worse. We have a manager, asst. manager , key holder. The corporation needs to look at what they expect from everyone. First off the cashiers only can get 24 hrs per week.They have to cashier,put up totes that are in the front of the store, recover the shelves. There is no way that all of this can get done in the four or five hours they are there when they are checking out anywhere from 110-220 customers each day. Then we have the Manager that is trying to do the computer work, scheduling, going on start to see what all needs to be done, working on the register by herself for 2 & 3 hours by herself in the store, answering the phone while checking out customers(customers sometime think you are taking personal calls when you aren’t.. She is counting outs, quads, tonnage, also included is setting planograms and mags,damages and filling in when employees can’t come in on their scheduled hours to work,,and many other demanding things each day. She has to schedule her employees each week with a budget of 132 hrs or maybe 147 for seven employees counting herself. Then we have the assistant manager that sets up planograms, mags, recovers, run the register for 2 or 3 hours in the store by herself , looks at start to see what else has to be done that day or week,plus other jobs to be done, or yes we have to check in all vendors usually when you are in the store by yourself running the register and customers getting mad because they are in a hurry to be checked out. The vendors are very patient while you clear out the customers, but remember the vendors are trying to make a living by delivering a product to your store for you to sell. Then you have the lead person who checks in the truck, also the manager & asst manager checks in the truck . This is on Wednesday , then on Thursday you begin stocking at 6A:M in the morning, so what are you suppose to do with the rolltainers and totes when the store opens for the day quit stocking and put every thing back in the stockroom, No you have to keep on stocking, then on Friday morning the same thing again, usually 2 people stocking one employee comes in to run the register at eight o’clock. Saturday stocking again. The people that complain should try working at Dollar General to get all this done to keep the shelves stocked, the store clean, everything off the floors , the store shelves recovered. We at the Mansfield store take pride in the store, we see what all needs done, it disgusts us that we can’t accomplish it. There is not enough hours for the employees and management to keep a store looking nice and clean. We have customers that will destroy what is on the shelves by absolutely tearing up what you have just fixed. They are constantly sitting things down where it doesn’t belong, stealing and leaving the wrapping anywhere. The corporation needs to look at the stores and listen to the employees and management on what goes on in each store and correct the problem. Don’t always blame the employees or management, they are just following orders. The district managers are always ready to complain to you about not getting everything done, over budget and other things. When you have a wonderful week of staying positive sales you should openly be complimented. Praise goes along ways. Again I say that corporate need to look at each store and fix the problems of not enough hours to get things done. They don’t worry about the employees or management only about there pays and the share holders pay. We need a undercover boss to visit a store for a week and have him try to get everything accomplished that is sent out for you to do. The pay should be more for the cashiers and everyone else. I may get fired for this but I am tired of being dictated to and telling what we don’t get accomplished at the store with the hours we have to work with. I have managed people and doctors, nurses for ten years and had to answer to the big hospital administration and it was never was so demanding , and to know that you don’t even see management in store but may be every few months. Something needs to be changed about the way Dollar General operates.
I absolutely have seen the things that you are talking about! I was a store manager for years and was fed up with the policy that you write (ops, I meant counsel) an associate up because the customers she rang up bought an average of .50$ LESS averaged than the store average. The theory was that they were sliding merchandise. Also, 70% of the employees are thieves!! I am truly sorry for you and everyone that has posted about the experiences.
Many dgs are like tiat now if not all.they are killin us.we all need to ban together an do somethin
Someone needs to take a long, close look at who ever is supposed to be making the delivery schedule for store 03215 in Odon, IN. First off they are supposed to mark the paper work “DO NOT PARK IN THE BACK PARKING LOT, PRIVATE PROPERTY. Since all delivery’s are FRONT DOOR and usually early in the morning, usually around 4:00 a.m. I had to argue with a driver tonight about where he is supposed to delver. I had to call the manager and have them tell him to move his truck. Then to find out the store was supposed to be delivered to YESTERDAY. Now the manager has to scramble to get employees in to unload the truck due to someone at DOT cant do their job. I have talked to the area manager about this a few times along with the manager. They both say they have contacted DOT and that it will be taken care of. WHEN would that happen? Anytime soon? I’ve complained about this several times. Is this how a multimillion dollar business operates? No wonder the shelves look like they do. Try as middle management tries, its not the fault of anyone in the store. I am sure I will get the same ole cookie cutter email saying that DG appreciates my input and someone will contact me later. How about forgetting about contacting me and take care of what the source of the problem is. Back where it all starts, At the DOT.center. A pat on the back goes to the manager at 03215 in Odon as well. I will make sure they know I appreciate what they done and I will also be making a copy of this message and give to them as well.
Hi im Chris, i work at dollar general. Winter park florida, sorry in advance, im a born dutch man and English is my second language.
I noticed ALOT of negative reviews of dollar general, and there are quite a few things that are accurate and understandable. Reviewing quite a few messages, i noticed a few themes of: customer service, sale signs, and cashiering. To touch on these, from personal experience, it is not all it seems to be. I cannot recount the amount of times, a customer has mistaken a sale sign on one item for another. nor the amount of times that an item has rung up accurately and represented this. HOWEVER that being said, sometimes a sign is missed and it is of an inaccurate date, specifically this is likely to happen from friday to saturday, when the current weeks sales end and the new ones begin. be I’ve always seen these prices change if missed in favor of the customer, and the sign immediately removed. Please keep in mind that cashiers are not likely to be aware, and they cannot “override” or change these prices without first consoling someone in a managerial position and then the manager in question, has to change it.. Secondly, Customer service, In my opinion as years of highest management in a restaurant, and six years of customer service experience. YOU as a customer, are not always right. in fact, you are likely wrong. We do this for a living day in, and day out. that being said, will we not work with you or for you? no, of course we will. Will we try to meet every standard of positivity, civility, and conscious effort to create a positive experience? of course we will. But for every person that takes the time to be patient or be positive about a confusing or negative moment, there are multitudes more that react the opposite. Please keep in mind we are all human and no one is unaffected by negativity, whether on our, or your end. Everyone! has bad days. Lastly, id like to speak on (and appreciate your reading this) the staffing issue. Dollar general, is backwards here. To put it practically, if you would like to see more staff, spend more money with dollar general. i have had many customers complain and say they will not come back because of long lines and under staffing nothing else. however, that means the store makes less money! and every employee there, gets less hours, and it becomes a vicious cycle. less and less hours, the store looks crappier.. because we dont get enough hours to properly clean it, restock, recover (to face every item and pull to the front) the lines get longer because there is not enough people to run produce (dollar general market) and then cooler, freezer, non food, food, seasonal, cashiering, totes, truck. It goes on and on.. This is something they need to work on and i apologize for the companies failure in this regard. However. Please, and I ask this personally. Do not forget your humanity nor compassion. that lonely cashier or employee in the aisle is just another person, and they are in no further control of that line than you are! patience is a virtue, and well learned. In fact in closing i’d like to add one last frustrating thing, please do understand this, because i’ve personally had this complaint against me. Most employees are assigned specific areas of the store. in my own store we have over a thousand items for purchase. If you are looking for something, please do not be upset if we look confused at first! Or are not sure where it might be, we usually have a notion of if we do have it or not. But it is very hard to remember every last item and its location, sometimes maybe the best we can do is a general area! and personally then i will always walk there and join for the search along with you, or ask somebody who is assigned to that area, if perhaps they are more familiar with its location. In short, please remember that not every negative experience is what it seems! A small amount of kindness can go a long way, on both ends! Please do enjoy your future visits with this company, they create a possibility of work, and you in turn by joining us, creates a possibility for me to live!
With kind regards!
-Chris
I just went to Dollar General on S. Main Street in Mcalester, OK, when I got home I noticed that I was missing two items that I purchased, I immediately went back to the store, and the acting night store manager told me that it was not her responsibility and that if she believed everyone that came into her store saying they were missing items the store would go broke. I am not a liar, I resent being called one. I will never step foot in that store again. I paid for the items with my bank debit card. The same person accused my granddaughter of shoplifting not too long ago. She is a horrible acting manager, and they are going to lose business. My granddaughter works and makes $$. She had over $300 on her that day. I used to spend at least $200 a month in that store, but I will go to Family Dollar from now on. Dollar General will no longer get any of my money.
I have noticed the same young man at the DG in Topeka, KS on Crocodile Rd is always alone. I never see anybody else on the morning that I have gone there. He is a very pleasant young man . I just don’t think he should be working alone. It is obvious – because I go there quite often and I know he is working alone. I think that should not be allowed.
Please look into this.
Actually it’s not allowed if he is a cashier. Dollar General official Policy is that a manager and cashier be working at all times. That 2 people are always there. But Every District gets only a certain number of hours and each store gets a ration of that. Usually around 130 to 160 depending on sales there could be more. For their policy to work a store would need at least 196 hours every week for two people to work from 8am- 9 pm Monday-Sunday. This doesn’t tend to happen. What usually happens is the Manager is forced to open alone on slow non truck days. For example in my store it would be Friday morning and Sunday morning. So, most likely he is a manager.
Was in your store #12940 at 3429 Ramill Rd. on 2/3/2014. The situation is that I purchased a remote and some bread, wanted to purchase a pizza which a sale sign started $4.50 but at the register it rung up $6.50 I stated that the sign has $4.50. The lady at the register said i fIt was on sale it would’ve rung up I have to believe that dollar general is about customer se rvice and not telling me they get in trouble for overriding prices and my thought on that is customers don’t looks at prices and not small dates on signs and certainly didn’t leave an old sign up. I wasn’t. pleased with my visit at your store, customer service and doesn’t exist anymore !!!!!
In this situation it’s often up to the store manager or manager on duty to change the price. The cashier (assuming she was not a manager) literally couldn’t have done anything. She should have paiged her manager her up. If you have this issue again ask the cashier to get a manager. They were probably get a little sketchy here because when I was a cashier my managers would get hateful if I paiged them up too much. My store manager is awful with costumer service so often times if I was working with her I avoided calling her up because she often got ugly about price changes. So I would try to handle it. Most likely your cashier was trying to avoid getting yelled at.
My daughter was accused of stealing in the Elkton Maryland store. the cashier was rude to me and demanded to see the person that was with me. my daughter offered her her purse and pulled out her pockets. The cashier said we had to wait til someone viewed the video and was loudly doing all this in front of a bunch of customers and my Grand daughter. She even said that we come in all the time and do this like I was involved too. I used to go there once a month when I got my soc sec check to get household supplies. I called the manager and got no satisfaction there either. Needless to say my daughter does not steal and the film must have showed she didn’t and when my daughter asked the cashier she ignored her.
L tried to talk to someone from district then some one from corporate with no luck . I have found no one who would listen . I feel that no one at DG cares and all DG wants is are money an than go away . What useless management . I can’t like you on Facebook for that would be a lie .
RIGHT ON JOHN!! Dollar General sucks!!!
What was your issue? I concur that DG corporate sucks. They tend to blow people off and district managers are sketchy most of the time.
I am a customer at the bowie location and for the past week, I’ve notice that the district manager Joe doesn’t treat his employees or the customers right! I witness him yelling at his store manager right in front of all the costumers. Telling her to shut up an saying she’s incompetent and other harsh words! And most importantly he’s not letting the store manager have a day off, which is absolutely insane because she’s been working her butt off trying to make that store look great! I don’t understand who would hire a monster like that to be in charge, when he doesn’t care about his employees or the customers happiness! Something needs to be done or hes needs to find a new job cause I don’t feel welcome in the store!!! Somebody please look into this situation!!!!!
I used to go to Dollar General all the time. Then on jan 11, 2014 I fell in the store on a plastic bag in the floor and fell by the front door. The EMS was called but at the time I did not have any bruising so I did not go to the hospital. This was on Sat. afternoon. By Sunday night my leg was deep purple and almost black. My Mon. morning my leg from my knee to my toes was bruised all the way down and on both sides and in the back. I call the Dr. but could not get in until Wed. I went Wed. and he could not believe the shape my leg was in. I was so so sore that he x-rayed it and nothing broken but severely bruised.I could not walk without pain and could not work. I called corp and just got to listen to music. As of now I still have not heard anything from Corp. I finally got into with the Risk management.I told them my name and she asked for my address and someone in the background they had it. They would mail me an accident form to fill out. Well U guessed it as of today I have not gotten it and after finally finding out who was handling my case I have called twice and still have not been called back. I got a recording each time I called.What do we have to do to get any action from this company. Mr. Dreiling I hope u see this letter and take action. I think U should call me personally and give me a response. I know this will never happen but when someone is in pain and suffering Dollar General should step up to the plate and call and check on the person. After all I did choose to shop in u business so as a customer u should care and find out what is going on with me.I hope to hear from u ASAP. The caption saids to like in order to get u to see this. Well I want u to see it so I clicked LIKE BUT I do not like u anymore because of ur neglect.
As an employee for Dollar General I can honestly say that you should shop somewhere else. The managment team is a joke, my store has actually gone through 3 managers since I began there 9 months ago. The manager I have now is lazy and clutters the store. She treats her employees like garbage but she doesn’t even know how to properly do her job. Food sits all over, the bathrooms are never properly taken care of. They promised me a raise…2 MONTHS AGO. She sits on her cell phone or goes outside to smoke every half an hour. If I didn’t need a job I wouldn’t be there, thats a fact. Dollar General is garbage.
I worked at one of the rural Texas stores where a manger had falsified my termination write. Up I was asked to turn in my keys a full week before she actually decided to file my termination and then lied about it to her boss and said that I didn’t sign the write up even though it is dated after I was no longer working there!!!!
I was told I was what DG wants as an employee- now I am no longer hehirable–HMMMMMMMMMMMMMMMMMMMM!!!!!!
Good afternoon my name is Jamal Jenkins contacting dollar general main office. In 2010-2011 I used to work for dollar general in 15westbank expressway new Orleans Louisiana I was laid if do to tardiness but on that day I called an Talked to the manager that was on shift & told her my reason for being late her name is mainne she said kool just make sure you are hear then when I came in the store manager Mr. Travis was already sighning my papers.but its been tow years an I have Ben talking to Mr. Travis would I be aligable for rehire he said yes do the app online an call I did but he told me to contact corporate to see why I’m not rehireble. I was only laid off for tardiness. But if someone can contact me @504-373-XXXXX or email mallywildXX@gmail.com
Oh yea as an employee of dollar general. We do sell expired food . We try to get our customers to buy it hoping that they don’t know its expired. All that is valued at Dollar general is money.
I am very upset. The dollar general in beaufort South Carolina sold me expired cookies I will never return. I hate you
I recently write corporate about this. I was sold expired items as well, and I was hurt because, I like going there:( my children and I suffered because if it
Make sure to tell the store manager. In my experience it is their job to refund you your money, plus it’s a lot faster than waiting on corporate. If they refuse to do anything at your store, try a different store, be sure to bring your receipt to show you bought them after the expiration, (Otherwise the store won’t know when you bought them and therefore can’t do anything because of corporate policy) and they should issue you a refund right away.
As an Dollar general employee i can honestly say that this is the worst company that anyone could ever work for. I Don’t understand how this company expects employees to make an living working in their stores. I make $7.75 per hour with approximately 13 hours per week . Which after taxes is less than $100.00 per week.The district manager Kaye Lawson treats employees like dirt. I never would have imagined that this company was so cruel to its employees . But you will never know or understand until you work for them . Which i would not advise anyone to do.
I understand just what you are talking about . Kaye lawson told me that she was trying to get rid of all the black employees at an certain store and im sure that you know which store that i am talking about. Everyone else knows but the employees at that store.
i agree with you! i too work at a dg and have noticed that they try to keep you working on more than 15 hours a week. they didn’t mind me working 25 or 30 hours a week when the other cashier quit . now my manager has hired 3 more employees to replace 1 and then i was told i will be back to 10 hours- wow? they don’t realize how difficult it is to run the register, stock, recover and assist customers with only one cashier. i agree with another post that they would be a good candidate for under cover boss ! also if you at corporate do actually read this ..you should be ashamed me all the negative comments . i really don’t think many of your employee think highly of your company.
I have been shopping at Dollar General for years. For the past 15 years I have shopped at their store #03163 at 625 Pioneer Rd STE 112 Mesquite,TX 75149.ON 1/6/2014 at 11:27 I was shopping the experience was horrible . That store now is open 24 hours I can not understand why they care more about stocking their shelves than they do their customers.They have carts of stuff blocking isles so that customers can not even go down them but that is not the worse of it while I was at the trash bag area looking a Spanish lady that has been there for a long time brings out a ladder places it next to me and climbs up a man comes out standing there with her then about that time several boxes of trash bags came down on top of me . I was in shock no one asked if I was ok or anything. Something needs to be changed about this store. Their customer service use to be great but not anymore. I do my best to understand certain things but this I can not let go. I would greatly appreciate it if someone would contact me back concerning this.
How can anyone shop for fifteen years at a store they detest? You are either a slow learner or a very slow learner…
I am a former employee of Dollar General I use to love working there until people start getting hired in getting paid more than what I was I was told I would get a raise also considering the fact I was the one who had to train the new employee when it came time for my raise I did not receive one I call the corporate office in regards to the raise that was promised to me when I return to work work the next day I would turn to a write up because I called in regards to my money where they do that at they do that at Dollar General later on I was fired for complaining about my rate where they do that at they do that at Dollar General I’m now at this time trying to find a way to receive my w2 since I was working in the state of Kentucky and now in Texas I’m having the hardest time where they do that it they do that at Dollar General
I know how you fill i worked at the one in gilbert sc for mr gordon and he was hiring people and i was told that i was going from a cashier to a key holder and when i waited and waited another girl stepped down from manager to ast manager at anotheer store came to our store (barbra ) i was not givin the other position nor a raise i was givin a write up just like you must be something with dollar general. or them not checking on there employees that leave they must not care margie hall
Dear Jennifer,
If u still have access to DGme u can print them off. If u wait, they will mail them at the last minute. I, too, worked at DG in ky under the worst district manager on the planet. His name is Dewayne Rudder and he ran our district into the ground. He took months to put people’s promotion thru. He hounds the managers for things that he did constantly when he had his own store. I was fired for letting a four letter word slip in front of a customer. While this in itself is a bad offense I spent a year of exemplary service to them without issue or write ups for conduct. Called in once and was late twice. Yea that company is the worlds worst company to work for.
After trying to get a hold of the corporate office six times and no return calls and passed around like a cheap wh**e and I want to talk to but voicemails I wanted to report a manager taking money out of people’s drawers and put in his pocket going down to the bar having drinks and coming back to work have a countless sexual activity with employees and when they stop they tend to get fired for stealing and they build a brand-new store and you go there and all you see you cigarette butts everywhere what a wonderful thing i’m just glad Dollar General has such high morals and class in a small town that’s all we have and it’s only going to get worse if nothing is done my kids have even seen this go along and I guess that’s a positive thing to have your kids exposed to aluminizing person that treats women like pieces of crap what the American dream is home
I just left your Dollar General In Rocky Mount, Virginia and was appalled at the cashier. There were about 4 in front of me and that many behind me. From that first customer in line he was on the phone, and it was not a business or emergency call as he was telling whoever he was talking to that he had gotten 7 DUIs and didn’t want to get anymore, By the time I got to be checked out he was still talking, waiting on people, giving change back. I told him that if I had done what he was doing I would have gotten fired. He said What. I told him talking on the phone and waiting on customers. The lady behind me told him that she wanted to talk to him if he would get off that phone. exact words. I left and do not know where it went from there. I hope that you can talk to this fella or something.
I buy lots at that store and he is a good example for people not shopping there.
Thank You.
It seems dollar general everywhere is going downhill. The one up the road from me in Camden Arkansas should be condemned. You can’t walk through the aisles let alone push a cart through them. Products are in boxes on the floors instead of on the shelves. The store stinks like something dead. It is a lawsuit waiting to happen. I’m calling corporate tomorrow, the hell with calling the district manager.
I thought that dollar stores were LOCALLY OWNED .. They will babe losing my business
I have been trying unsuccessfully for days and months to submit an application online. I have not been able to do because of all the college education crap that appears. I don’t want to receive college education information, I simply want to fill out an application. The store in my hometown is now hiring and I cannot even apply. If I go to the website given me for online applications i get my name and address filled out and then it asks for me to check a box for ivy tech information. If you don’t check it then you cannot do anything else. Will you please explain your methods to me for getting to an application?
you should be able to just go to dollargeneral.com then click on careers. do the app then an asses test.
At approximately 6:00 p.m. on January 9, 2014, a friend and myself entered the Dollar General store #12966, at 3414 N. Patterson Ave., Winston Salem, NC, 27105. I attempted to use three manufacture coupons ($3 off 2 ALL products) to purchase six ALL liquid detergent products and was refused the use of coupons and eventually told I could only use one coupon. The “manager” threw a product (I think it was a bag of candy but not sure) on a counter, got loud at me for no reason at all and said “just get them out of here.”
After the cashier scanned my products, I tried to hand him three coupons. The cashier said “oh, you got coupons, I don’t think you can use them.” I said, why not, Dollar General (DG) accepts coupons and the coupons are for the right products. The cashier said, I don’t think the manager is going to let you use them, let me call him. The cashier tells the manager “she has coupons” and the manager begins to shake his head no as he walks over. The manager, Marcus (if I recall correctly), said we don’t accept coupons around here. I said why, what about the coupon policy, DG accepts coupons and these are the right products for the coupons. I asked when did the coupon policy change. The manager did not look at my coupons and told me he would only let me use one coupon (after he just said DG does not accept coupons) because the policy said that it‘s one coupon per customer per ‘day‘. Again, I ask when did DG coupon policy change and the manager began to raise his voice. I told him there is no need to get loud, I’m simply trying understand why you are telling me one coupon per day per customer and that’s not DG coupon policy for manufacture coupons…are you confusing this with the DG $5 off $25 that prints at the bottom of receipts (I recall seeing one per customer when they print on my receipts). He went on to say that two “old ladies” got “over $1000 worth of stuff for $9 down the street and everybody got fired.” I said that has nothing to do with me, I am buying six ALLs with three ALL coupons. He said no other DG store will take coupons around here but I will let you use one because it’s one coupon per customer per ‘transaction’ (different from what he previously said). I said, if you like, I can wait if you’d like to check the coupon policy real quick (hoping he’d take this as an opportunity check the coupon policy before I left the store). He basically said that he does not care what the policy say, walked away, threw a bag of candy on the counter (by the next register not at me) and he said “just get them out of here.“ Mind you, there were other people in the store and in the checkout line. My friend had her own cart, was not using coupons, and said nothing at all. In disbelief (the customers in line looked at the manager in disbelief and at each other), I walked away from the counter, my friend walked from her cart full of personal items and we left the store.
Because of this, I felt overly obligated to inform Dollar General of this issue surrounding this manager’s negative actions, disregard for DG coupon policy, and anything else that I‘m aware of at this location.
I come into this DG location frequently because it is convenient (on route b/w work and home) and have ran into minor issues in the past. I was denied the use of one Kibbles and Bits coupon for the correct product a month or so because it would not scan and I still purchased the product in my rush. I have purchased expired cookies (returned without issue). On a different occasion, I informed a worker that the entire row of almond cookies were outdated and the worker rolled up a cart that had 50% off tags taped to it with some other sporadic items inside and started aiming and throwing them in the cart as if he was playing basketball (cart was about a half isle away) and upon checkout, I noticed the same 50% off cart back up by the door for customers to purchase at a discount. The bread is almost always expired. Sale items are rarely marked (I usually ask the cashier to scan to make sure it rings up correctly and that I have picked the correct item before checkout). The dollar/discount/seasonal isles are always in disarray and seems rarely attended including the display items in the middle of the floor that surrounds the register area. I noted these as minor issues because I still chose to shop and just know to be a bit more forgiving and to check expiration dates on all perishable items at this location. However, blatantly and consistently going against your company’s coupon policy for your own personal reasons or simply not being interested in knowing the coupon policy, and throwing a tantrum with a regular paying customer is unacceptable.
I don’t use coupons often but if I have them to save .50 here, $1 there, or .25 here, on things I regularly buy, I will use them and considering that I shop at this location often, it would be great if the DG manager (of all people) at this location knew a little bit about DG’s coupon policy. The manager’s attitude was terrible and it seemed too easy for him to be ugly with a customer as if he knew nothing would happen even if I complained.
FYI: I have also sent this letter to the “contact us” (both HR and general) on DG’s site but don’t know how far it will get since it noted In-store help.
Hey corp stop being greedy and give us some heat.as cold as its been outside its only 45 degrees inside
I would like to bring to your attention my recent experience with a Dollar General manager. I was told by the store manager of your store, multiple complaints concerning her employees. I am a manager of a different store and i am very alarmed to hear the negative remarks concerning her crew of workers. This manager came into my store complaining about her staff. This is very unprofessional. The location of this dollar general is in Gainesville GA off of Limestone Parkway. I work off of this same road. As a store manager myself, I would never take my work outside the store, I would not bad mouth my employees to people who clearly do not need or want to hear it. Also I would like to let you know there are not enough workers in that store during its busy times. And the equipment is faulty. Debit card machine and scanner is slow. Many items on the shelves with no price tags. I’ve worked retail for 30 years and never heard someone bad mouth employees the that manager did. I started shopping at a different location all together.
The store in Milton, KY has had to hire some of the most rude people in the state.
They refuse to be interrupted when they are chatting with friends.They rest of us in check out lane have to stand and wait while they finish their BS.Last week, one clerk was on her cell phone with a private call . I finally interrupted her to ask for a gift card. I then had to tell
her 3 times the amount I wanted on it. She was so busy blabbing about non-customer
crap…and you call that your well educated employees????
I want to inquire into the necessity of having a cashier request a date of birth to purchase a $1.00 movie from your store. I have never been required to provide my personal information to purchase any type of movie item.
Not only has it raised a red flag, but an awareness that something more sinister could be at work behind the scenes.
I have called this in to the Corporate office and spoke to Roy in the Customer Service Department.
I am not sure if it will be investigated, however I have no confidence in this store or the personnel. With identity theft at an all time high in an economy that is still struggling, we should make sure we sound the alarm on anything that doesn’t seem quite right.
Whether an isolated incident here in TN, or a new scam on the horizon, shoppers beware.
You cant do anything with just a birth date.and the alot of places ask for it or an id
Can’t don’t anything about that it’s in our computer system it asks on a lot of things
Most places will ask for birthday On certain movies depending on rating since you have to be 18 to buy rated R movies
Its every store. If you are buying a rated R movie, the register wants to be sure that you’re 18+…..there would be no scam involving just a birthdate. You need more information to do any kind of identity theft, like your name.
Im not saying this is every case cause some people are just rude.but we have a set amount of hours to run the store.sometimes im there 3hours by myself.sometimes i get big lines and people griping.im there by myself listening to people and sometimes they do make me mad.its not my fault i dont have help.but people can go to walmart and wait in line a hr.two people a shift and waiting on customer7 and trying to straightin the store.itd help if people put stuff back where they got it or picked up what they dropped or walk two more steps to put a buggy up.its called respect.people get icecream and leave it on the shelf.people are lazy and two people per shift cant do it all
I agree I work for gd to they really are lazy but yet they want us to 100% recover
Im not sure if this is the appropriate place.But, I think Ratliff City Ok 73481 needs a dollar General.This is a small town, but there is alot of oilfield here and surrounding towns would come to shop.We are around 17 miles from the closest store.We have convenience stores but thats it.We are also 5 miles from a Public School.
Dollar General Waller Co. Texas 31414 FM 2920 Mgr (Bryan) would not honor reduced Christmas items, that were priced at 50% off. Cashier (Stephanie) made a rude statement in front of other customers when I refused the items, But, Ive read a few post and noticed that Dollar General has no conrol over Mgrs, employees respecting the customers that pay their salaries.
To whom it may concern:
I am writing you this in regard of a complaint against one of your store
managers, Mary Beth Belcher. I live in Junction City, Kentucky where we recently had a bank robbery at one of our towns only three banks, the People’s Bank of Kentucky (PBK). One of your stores are located on 108 Henry St, Junction City, KY 40440 located right beside PBK. The Manager of this store, Mary Beth Belcher, was interviewed by one
of our local news channels, Lex18, regarding this robbery. During this interview
Ms. Belcher made the comment that the suspect of the bank robbery looked
like a “redneck” man and then proceeded to state that that’s pretty much everybody
that lives in Junction City. This has not offended myself but also everyone that
lives in this town. There are many of different types of people whom
live here not “Rednecks” and this comment from one of your store managers who
is suppose to be serving the public and also represent your company was totally
uncalled for. Not only did Ms. Belcher public humiliate the people in this town and but
humiliate the town itself but has also disrespected your business because of her actions and
poor choice of words. I have enclosed a link to the interview on Lex18 website for
your own viewing of this interview.
Thank You,
Tammy Braley
https://www.lex18.com/news/police-looking-for-suspect-in-boyle-county-armed-robbery/
Seriously?get a life
Wow, Kelly. I would understand that reply “a little more” if your DAD owned all Dollar General stores- but only if you were also 10 years old, and I take it from the earlier reply that you work at a Dollar General store. But as a former manager of a LARGE company, your replies show you are NOT meant to work with the public what so ever. Certain people have customer “service” personalities, (look up what the word “service’s” meaning), and cashiers are held to that standard as well. But from reading your earlier response about working alone and then telling a DG customer to get a life- you are exactly what these complaint reflect. Never should a company have an employee that takes customers complaints or any issues “personally”, gets mad at customers, and is combative. It happens a lot at the store here- down the street. If I were a district manager- I would fire them on the spot if I saw the way they treat their customers. I think Dollar General needs to change their employment “tests” considerably, since I have known extremely talented people (in the customer service world) who have failed that test- yet seen even thieves (people I working there whom the town knew of’s history) and people who have NO business working with the public pass it. Especially reading all these complaints- they seem to be the same personality of people doing causing these complaints. If you want “nice” customers- be nice! If you want your customers to respect your store- be respectful to them. That is all there is to that. and BTW- I agree with Tammy. How did a manager like that pass a “manager employee test”- and then fail the company that way? Do ya’ll even offer training of any sort? Isn’t that the store managers responsibility? DG – Change your testing questions – and get better employees that can handle “the public” with respect.
You dont know a thing about me.but whateuer.i help people all the time.its not my fault some customers are rude and lazy and act like im their maid.dont judge me til you know me.you are prob one of the ones nobody can stand
I want to complain on the dollar general in pelzer south carolina store #10164 I worked there from September 30th 2013 until December 15th 2013 and while I worked there I was sexual harrassed by a man that doesn’t work there anymore but when I told my hiring managaer that I wanted to go home because of it and I was very upset she told me that if I left I would be fired a few days later I walked in because the hiring manager called me in because she needed me a man who also no longer works there walked out she told him he would be fired and she did not fire him the reason I am no longer working for dollar general is because I was fired because a manager called me while I was on my way to work and started cussing at me telling me I needed to hurry the f up and get there because she was ready to go the h home I told her I was not going to be disrespected like that and that I was on my way and she continued to yell and cuss at me so I said I wasn’t coming in and I was fired on the spot. When the customers asked where I had been they told them I was fired because I was laid up in the bed being the whore that I am. Very disrespectful if you ask me and I think they should all be fired. I worked there for 3 1/2 months and I did all I was asked to do and more and I was treated horrible and not paid enough to deal with what they put me through I would be very greatful to hear back from the people who run dollar general and I would love to hear you try and tell me I shouldn’t get a lawsuit.
The Dollar General I’m complaining about is in Moberly, Missouri, on Morley Street.
I tried using a coupon on a sale item and also tried using a coupon for buy 2 and get 1 free. The cashier pretended to use the coupons but I checked the receipt and asked her to show me where she had applied the coupons. She said she didn’t know anything about it. I had to ask who did? She pointed to another cashier. I got into that line, asked her about it. She said “no, the coupons weren’t applied”. I had bought 2 cake mixes that were on sale, $1.00 each. I had tried to use a dollar off of 2 cake mixes coupon. The cashier told me that Dollar General wasn’t going to sell something for a quarter and that when an item was on sale, I couldn’t use any coupons on those items. I had 3 small bags of M&M’s and a buy 2 small bags and get 1 bag free, coupon. The cashier said they didn’t do the free thing. I had done everything correctly. I then went to Walmart and used the coupons and had absolutely no problems. I’ve looked on the coupon rules and I don’t see anywhere where these things are stated. The cashier said the rules had changed 2 weeks prior.
My mother also had trouble with the same store. She had gotten 2 items, Christmas Wreaths, off of the 50% off shelf. The cashier had my mother show her where she had gotten the items. The tag said 50% off of Christmas Wreaths. The girl snatched the tag off and rudely told my mother the sale went off the day before. She wouldn’t give her the discount. Poor customer service!!
Peggy,
I would recommend that you print out all the current up to date coupon policy of all and any stores who claims to accept coupons and look at any coupon (expired or unneeded coupons) that states, “one coupon per purchase, up to 4 like, one coupons per transaction, etc” and tape it down and keep it with you and the policies (in a binder is always useful, page protectors are great too) and have it with you at all time so when you run into issues like this, you can pull it out and ask the cashier to point out where in the policy does it states the such said restriction repeated by the cashier. Also, if neither the cashier or mgmt states that they aren’t sure if they are allowed to honor your coupon (esp. if you are complying completely to the policy) just to abuse their employee privileges (like in your cases & mine) then ask them to call corporate and ask, refer to the policy, or call another store (and have them do it in front of you so you can hear what is asked and said to the other party). I was taught to be honest and treat everyone with respect regardless of their situation along with being the bigger person, but when situations like this comes up, I will not walk away from the situation without excising all my rights as a customer, esp. when I have completely complied to all the rules and restrictions. My father was very adamant about “don’t say anything to anyone when you don’t know if what you are saying is right”. I don’t think these employees understand that they are the face/representative of this company, that everything they do or say to a customer and how they conduct themselves leaves an impression to the customer that DG is company who could care less about their customer since they’re willing to hire employees who behaves the way they do.
I’ve visited my local dollar general store, located in Iaeger, WV, several times in the past 6 months. This place is just discussing. It’s so filthy and nasty you don’t feel comfortable buying your stuff there, which is why I have been traveling further to get what I need to avoid that nasty place. The floor hasn’t been cleaned & is almost solid brown. It was actually white when they opened the store a few years back. Something needs to be done about this before they run themselves out of business for being so nasty. There’s always so much stuff in the floor you can’t even get by if there’s more than one person in the aisle. We use to have a very nice, clean Dollar General that everyone enjoyed, but it’s went to the hogs. I’m guessing it’s the managers fault? Something needs to be done about these lazy workers!!
I currently work at a Dollar General and the reason for the store being messy most likely isn’t due to the workers being “lazy.” In most cases, these stores are understaffed during most hours, because each store has a certain number of payroll hours that they can’t go above which the company takes very seriously. Most times there aren’t enough people to get everything that needs to be done on a daily basis. Also, it is most likely the managers’ fault because a lot of store that don’t look good is due to managers employing people but not thoroughly training them. Just wanted to let you know before you start blaming the employee and making assumptions about them. We certainly don’t get paid enough to hear that.
Mel, You are correct- when a company does not train their employees properly- even managers on how to schedule shifts during peak hours vs- slow (slow for the time to stock and pricing and to make sure the computer reflects the sals, etc..), then the employees are doing the best they can with what they have/know. Managers are complete reflections of their store. They are responsible for their employees activities, attitudes, and performance. Training and reinforcement is always necessary to stay on top of these things. Without that, the entire store will fail on more than one level. Please never take customer complaint about a store personally- customer are only reporting what they see- which the company should know- they don’t know the background information, and it is not your fault if you are doing the best you can with what you have. Just remember- your responses to customers in any situation is a reflection of you at the moment- be “positively” memorable- the customers may blame the company for the mistake- but also report that “you” were great in that situation. A lot of people see that, (but unfortunately not all do- can’t please everyone). So try to see all sides and realize that word of mouth does more harm (or good) than anything in the business world.
Why is it that store manager in Cookeville, Tn. can sit in an office totally degrading his assistant manager and lead sales associate, yelling, cussing, with no one else on the floor helping customers with the door open. The store on Jefferson Ave. in Cookeville is a newer store (about a year) that I used to frequent. You, corporate, have a district, and store manager problem. If you haven’t noticed the personnel turn over in that store, there may be an even bigger problem. I knew the first Manager, Chris. How does he get fired, then called and told he couldn’t be fired for whatever it was, so he’s fired for this. Now this manager, Daniel, walks around like he’s a God. He’s only been employed there for a few months. How does the assistant manager get jumped for the manager position. You may want to look into this because I feel certain my, and other, past complaints in the past few weeks haven’t even been looked into. You are failing.
I have been in the Dollar Store on White Settlement rd. In White Settlement Texas only a few times. The place is nasty and not clean. The staff there is so rude to everyone. The manager is heartless when it comes to couponers. I understand getting upset when someone clears the shelf but I have a family of 8 and we feed two other households who would be starving if it wasn’t for us. They give me dirty looks and I may get 2-6 of one item. They were horrible to my 16yr old daughter. Refusing to allow her to use the restroom saying it was broken and then we over hear them making comments about how they were not gonna make it easy on us because we coupon to other customers. Embarrassing my daughter in front of others. Something needs to be done. They have lost so much business and the whole town is talking about how horrible they are. I also have witnessed some of their employees outside drinking and smoking marijuana with other people. You guys really need to investigate them. Take a couple of coupons in and watch how they act. I am tempted to call Saul Garza on fox 4 to investigate this matter. They get their money back on coupons and just because a few come in and go crazy doesn’t mean we are all like that and we deserve to be treated like humans not like criminals. If something don’t get done soon I swear I am calling the news stations and letting them deal with them. I bet that wont be good for business!!
I wentt to my local dollar general in rockingham nc today .their is a black girl who claims she’s the manger she was very rude t o customers saying stuff with an additude . making faces also rolling her eyes at people .. none of the other employees are like that just her . y’all need to fire this chick . till then I go to family dollar .
today i went into the dollar general in Valley Alabama that my daughter works at. the entire day my daughter has been sick but taking care of her roommate who was in a car accident. the store manager Cyndi would not answer my daughters call to call out sick, she was only calling out because we believe she has the flu. when explaining that my daughter is sick the manager got a sharp and rude attitude towards me. If this is how she treats her employees i pray my daughter finds another job because this woman is nothing but disrespectful.
Not sure how employees are hired. The employees at Hartford City, In store are rude and not helpful to the customers at all. They actually act like customers are invading their privacy.
I have always liked shopping in the Dollar General store. But today I have just recieved great news thanks to Sharon the manager of the store in Tchula. I will shop even more now that I found out they are fair. GREAT JOB DG Santa will be buying more stuff for my children from your store.
I don’t know if these comments are read and appreciated, but just for the record, I will never go back into your store again. In Bowdon, Georgia the store is a mess on the inside and it looks like a trash bin on the outside. I don’t know why city government hasn’t stepped in to make them clean the place up.
i went to the dollar general store in opelika,al located at 2000 marvyn parkway and it was so nasty i had to straighten stuff on the shelves and everything i will never go there again i was so upset at the customer service i received there and the overall trip was so upsetting. they need to learn respect there. clean up your store i sure hope you house doesn’t look like your store
EteThe dollar general once was a wonderful clean place to shop.bit now im afraid to bring my kids in there. Its nasty, there is stuff all over the floor. The employees are rude and slow. The music they play in the store is loud and has very bad language in it. The workers fight with each other. Its a sad place i was told they had a new manager and i can tell you now she is not doing her job. This dollar general is located in brooklet georgia…
hello to whom it may concern can you please send me my employment history by via email i would greatly appreciate it.
Go to your local store and they can give you a number to call
I was at the Dollar General in Carbon Hill, Alabama tonight, on both registers someone was having the same problem. The associates refused to sale items that had been placed on the half off clearance. For me personally, they refused to sale the item to me that had been opened and was put back together. It was marked 50 percent off. The cashier would not let me have it for clearance price but told me I could buy it for full price.She stated that they were under new management and the new manager would not allow them to sell it. This as I said was happening on two different registers. By the way neither were wearing name tags. They had already started mopping floors at 8:00 pm and store does not close until 11:00 pm. They had the aisles blocked and were complaining about too many customers being in the stoor. The manager was on the phone and had a do not disturb sign on the door. Maybe you should consider changing management again.
Attention to:
CEO: Richard W. Dreiling
CFO: David M. Tehle
COO: Gregory A. Sparks
I am a Disabled Veteran with a Service Animal. I shop at the Dollar General on 311 Blanding Blvd, Orange Park, FL, because it is with-in walking distance of my residence. On several occasions I have received harassment from an employee with a name tag, stating her name is Gayla. When I informed her that my dog was a Service Animal for a disability, she argued with me, demanding paperwork, and telling me not to bring my dog into the store again. Another time, she yelled across the store, saying my dog stinks, trying to embarrass me. I complained to the manager at the time, Mark. Since then, she has not spoken a word to me, not even when returning my change at the check out, and refuses to assist me as a customer. On many other occasions, I have over heard her speaking rudely to other associates, regarding myself and my service animal.
I have also heard from other customers of many complaints, regarding this same individual employee, on how rudely they have been treated, and at how she treats other employees, regarding them as stupid and other name calling.
I have overlooked this matter long enough, as to the reason I am writing now. I have addressed the issue to the District Manager, Randy, and nothing has been resolved. Please address this issue personally, Or I will have to address it to the ADA.
Thank You.
A US Veteran, who proudly served this Country, but being spat on by your employee and your company.
P.S. I applied for a position to work at Dollar General because of your slogan “At Dollar General, we salute your commitment to serve our nation. Dollar General supports Veterans with ‘Paychecks for Patriots'” I was not hired. So much for the Veterans.
Dollar General do you read your comments?? Do you see how many complaints you have? Do you not care or are you happy to run your stores like they are slums? So many of your employees are rude and uneducated. You won’t hire intelligent, educated people for some reason. I spoke with two of your MANAGERS near where I live and they can’t even put together a proper sentence. The other day we were in the store and we had a purchase of 9.98 and paid with a ten. The cashier put 100.00 in instead of 10.00 and had to get out a calculator to figure out how much change to give us. Seriously? I know someone who applied for a management position with your company and you wouldn’t hire her although she had years of experience and many years of college. I guess the manager was afraid to hire someone with actual knowledge.
Your managers also treat their employees and customers like trash. In the Hartford City, Indiana store, the manager whose name begins with an R (male manager) is rude, abrasive and unprofessional. There is no excuse for your employees to act this way.
Keep it up Dollar General. People will soon get fed up with your garbage. I don’t know if you realize it or not, but there ARE other places to shop. I have stopped shopping at Dollar General and started shopping at Dollar Tree, Family Dollar, Ruler, etc. Your prices aren’t that great to begin with, so there is no reason to put up with the unprofessional attitudes of your employees.
This avid Dollar General store shopper will shop there no more after today. I pull up to the local store and find that a delivery truck was blocking the whole front of the building (small parking lot, Concord, Va) so I park on the side. I go in and do my shopping. When I come out I’m completely blocked into my parking space by the same delivery truck, where he had moved. I try to exit my parking space a few times before even saying anything to the driver. After failing to leave the space, I approach the driver and tell him that I need help in order to get out of my parking space. His reply to me ” you don’t expect me to move, do you?”. What a way to greet someone that you blocked in!! What kind of customer service is this???? Out of principle I will not shop at Dollar General anymore. I will take my business elsewhere, where my business is appreciated. I will be contacting the higher ups so to speak as well, I’m outraged.
Sounds like your issue should be with the vendor driving the truck rather than DG.
Dollar General doesn’t properly train their managers/floor employees on the appropriate way to handle any situation. They also don’t educate them on their own store policies. It has been my experience that they hire only rude, uneducated people, pay them dirt money and allow them to treat their customers like garbage. This is pretty clear cut because over and over again I read horror stories from customers about being verbally assaulted by their employees, their employees not following store policy and then those same employees then calling the police. Crazy. Why do people continue to shop at this store?
Rebecca..you hit it right on the money. They refuse to hire anyone with an education or that are professional. I won’t shop Dollar General anymore for this very reason.
How sad are some of your complaints. For the most part the majority of you that complain are very ignorant. How dare you call the employees uneducated and rude. You should all be ashamed of yourself. The DG employee’s are educated, professional and do care about the work they do, their employees and most importantly their customers. You yourselves are the kind of people that make our (and anyone that works in retail miserable) you are a very tiny spot on the tree of life. The vast majority of the time when you make these childish claims ie. They didn’t like my kids, I didn’t get a discount, I’m white and their all black or vice versa, they discriminated against me. When actually your child was running and playing unattended, we are not your daycare. If there’s a discount it’s automatically taken off at checkout (you can’t do math) we offer a literacy problem, take advantage of it. It’s not your ethnic background. .. it’s your attitude. And if you or your friend didn’t get hired, trust me it’s not because we’re intimated by them it’s because 1) their not hiring at that time or 2) your very educated college friend couldn’t pass the assessment test. Example I had a customer today purchase 4 toys. 1 blue star 50% off 3 blue dots. NOT on sale. Signs all over the store clearly stating the sale items they were even separated. He paid for his toys left. .. came back in slamming the toys on counter stating very loudly that I ripped him off. That all the toys were 50% off. I had to explain to this man in great length about what’s on sale and what’s not. He grabbed his bag and out and away he went. Back down the road to run his daycare. .. really. ..Did I receive an apology because this 50 something year old man couldn’t read and or couldn’t do math???? So you see some of you oh so very educated writers out there before you start jumping up and down or pounding your fist, think first what did you do to cause this. And when you go to the $ tree or $ store YOU Will face the same problem. Because the problem. ..is you. Dg mgr from sunny Florida
DG MGR,
The way you are replying here indicates that there is a possibility you to are just like the managers of which these people speak. The DG where I live, the associates are fine with the customers. The manager and DM are degrading to both their employees and customers both. However you have taken total offence to the comments above like it was directly aimed at you personally. I’m all about standing up for whom you work, but the direct attack was unnecessary. Maybe you should take some of you’re own advise and think first before you speak. Especially about situations in which you were not personally involved.
You tell em!i agree
I’m a former employee of dollar general, I’m trying to change my mailing address for tax purposes, but I’m unable to login into the employee website, I would appreciate it if some one could contact me at my email address graphicm******@yahoo.com
thank you.
Try using your social security number
I have the same problem. I have a new address and need to make sure my W-2’s are sent to the new address. It won’t allow me access to the site, even with my social security number. I’ve changed my address with my post office but should I contact Corporate and make sure it is changed? When do W-2’s get mailed out? Thank you
Mark go to your love store and tell them what you are trying to do they will give you a number to call
I shop at the Dollar General Market on Leatherwood Lane Blfd. Va, and today I witnessed a customer who became verbally abusive because the cashier was following company policy.
The customer in question wrote a check, and the policy is to see identification, date of birth, and a phone number, the customer began screaming at the cashier that if she didn’t have enough information she could take the merchandise back!!!! I really am confused due to the fact that this protects the store and the consumer from any fraudulent activity. I really feel that this cashier was treated “unfairly” for performing her job. I was next in line and could clearly tell that she was upset over the incident. She handled herself with “professionalism”!!! I say to RAVEN you are an asset to this company and keep up the great work. You deserve a raise for how you handled yourself and the situation!!! Job well done!!!!
Dear Dollar General,
I have always shoped at your store, I even helped your company when you was being suedfor a false claim, because right is right, but I was so hurt on 11-27-2013 when my daughter in law and I was in your store in Mount Pleasant N.C. and we came across alot of your penny items, when we got to the cashier we ask her to not use the scan gun to please scan our items for we knew they was penny items, where then the cashier then used the scan gun on the frist items and then proceeded to have the key holder change the price. But before she scaned the first item we told her that we only had penny items and then the cashier said that there has been alot of that going on at that store and went and got the
keyholder. When the keyholder came up there she said only the items in the cart we cant go back and then said never mind we cant do that and they dont have a penny list when she just told us we can only get the stuff in the cart and proceeded to get an attitude and started yelling at me and my daughter inlaw. And she told us we were trying to steal from them and shes not doin it. Then we asked to call corporate office and they wouldnt let us. They said they were calling the manager. When the manager got there she was very rude and disrespectful to us. And told us that if we said a word in her store or let anyone hear us in the store she would call the cops on us. And then refused to give are items back to us,! So we then asked her too hold the items till the DM and CO can settle the differences. Please corporate office please get ahold of us over this issue in a matter of time .
Thank you
Lila cook/Morgan Prest
SnuggyXXXXXXXX@gmail.com
We didn’t catch an attitude but we got denied our purchase on a penny item in the friendship tn store as well. When we checked the SOP of dollar general it specifically says that the cashier must sale the items to you. They refused and we were all polite about the matter. After extensive research I’ve found this much out: 1: the items that are “pennied out” as they say, are supposed to be donated or thrown away as of a certain date. 2: store managers catch 9 kinds of grief when the items get sold, plus it goes against their bonuses. Which will explain why they didn’t want the items to escape the dumpster instead of us paying at least something for the product. 3: this company has a policy that isn’t fair to the customer nor the employees. It promotes waste instead of fair business ethics. 4: out of SEVERAL of our local Dollar General Stores only one of them bothers to donate the items to charity. In fact I was told that if I wanted a penny item I might want to check the dumpster!!!!! Wow!!!! I’m not climbing in a dumpster….not happening!!!! Why is it better for a manager to throw an item away in the dumpster than to give it to the Salvation Army, The Union Mission, the Goodwill or sell it to me for a penny and don’t worry about the trip to the trash can. Their are to many people in need and if the stores are so unorganized that the shelves are full of stuff you aren’t allowed to buy because someone is to lazy to pull it….maybe the manager doesn’t need the bonus. With all this being said, I have had exceptional service from most dollar generals that I’ve walked into…remember it only takes a couple bad experiences to lose a customer for life. Dollar General….you can make a policy that is fair to everyone without being wasteful….can’t you. Feel free to reply to my email…if you happen to pay anyone to read these threads.
Billy,
Actually the store I work for in Michigan does donate the penny products; locally. The penny-ed out toys are donated to a local hospital for the children. Clothes have been donated to salvation Army as well. We do try to get the products off the floor, not to disappoint our customers but so we can donate them. Every employee at the store I work in has the utmost respect for our customers; the reason for that is because we would not have a job if it was not for our costumers.
Stores can donated pennied-out items to a non profit organization, but they have to come pick them up, they can not be delivered to or taken outside of the store by employees.
Dollar General always donated those penny items, well at least I know my local dg always did until too many complaints from customers to corp about not being able to purchase those penny items started getting out of hand, so now to try and please most they have chose to let customers purchase the items that they have in their cart at the time of purchase and still the customers are not happy. The part that I think is horrible in this whole thing is that our local families that got these donations now are left without while these penny ppl are getting on the computer and making it a game and still causing chaos for the poor dg employees who dont MAKE the rules
They are to honor penny items, if still on shelf period. My daughter worked at one and thank God she doesn’t no more, so yes I would know. She honored them and when taken off shelf it got put out in dumpster, and that’s the greed of this company for a tax write off instead of selling it. Law suit people, I cannot stress enough about a law suit from customers and employees!
Saw the CEO on undercover boss and was impressed about how he cared about his employees. This is also an email to help his employees. I shop at the DG at 5200 Tuscarawas st. W. Canton, Ohio. 447085055. Store number 5055. On November 24, 2013, I was in the store. In Ohio it was around 30 degrees. When I walked in I noticed the young man,who was working, wearing a coat. The store was freezing and he said there wasn’t any heat. Now mind you, he didn’t complain at all. As a customer, I was also freezing. This young man didn’t know anything about when or if the heat was coming back on. Customers, as more importantly employees, should not have to shop or work in a store without heat in freezing weather. This young man had to be freezing, but stayed positive. I’m emailing to make sure these employees do not have to work without heat. It seemed like he was the only employee there, but not sure. He was stocking shelves as well as checking customers out. Please check to see why this young man had to work under these conditions. He should be honored for being a positive employee under these EXTREME conditions. Please check on this store. It would be hard to keep employees, as well as customers, under these conditions. He needs to be commended. Thank you. Shirley Nolan
stores a/c & heat is remotely set by corporate, the stores do not have the capability to change the temp. from what i understand
That was family dollar and that’s probably why you were impressed.
I recently went to DG in Oxford ny #11151. The cashiers were very friendlly and helpful.The
Store was clean and shelves very easy to shop. Just a shout out to the store and staff.
I have been a customer For many years ,love the general dollar stores , but must drive 10 miles or more before I can shop, Live in a little town of Grass Lake mi.49240 Lots of traffic on mich ave , much traffic going between ann arbor and jackson, somebody could make a good living with a general dollar store here love your stores Thank you Jim
Davis WV. Your store is a mess..cob webs, not enough people to run it, and it stays busy!..all lights outside are burnt out lol even the SIGN!…its all dark…this store needs help fast!!
I live in Davis WV. By your store, its a mess! It used to be nice. Its dirty, not enough people to run register, no one to put up stock, cob webs everywhere,parking lot is nasty, ALL THE LIGHTS OUTSIDE ARE BURNT OUT!! Even you SIGN!!…This Store needs attention fast! There is no competition in this town…that is the only reason the store is profitable! Poor Management on your part. Please help. Thank you.
This happened at the DG in Matthews nc, employee Mike had a very Disrespectful language and rude behavior do not belong in the workplace didn’t care at all that i am 8 months pregnant, the story is too long to tell , he made me and my 7 year old daughter cry it got to the point that i had to call the cops i have never been treated like this it was my first time at the Dollar General and Last!
I live in Marion N C . way out in the country . Your stores seem to be popping up every . Please consider Dysartsville in lower McDowell county . Lots of people live here and we need one badly.
I have have shopped in Dollar General for several years. I have encountered rude cashiers in them before in several states but never as rude as one I met in the Burnside, KY Dollar general who referred to me in a derogatory very racial way. I will never go back to it.
Abbie Ortega
I just got fired from dollar general because i know for sure everytime this certain customer comes in she spends alot of money but anyway i let the customer know that for some odd reason the manager thinks that when she comes in that she steals so the customer came back the next day and confronted the manager and because of that I got fired but its not the 1st time that i have told a customer that but they didnt care because they really was stealing but this was someone that comes in all the time and spends her money,but she only fired me because she know that the customer could have sued but the manager at that store she does’nt hire black,young or men i worked there before she transfered now since she is there all she have hired is white people and she is black but since she has dated white men in her pasted she has let the positing get to her head anybody can be mananger but it takes a real person to run the store the way it should be managed all she do is talk on the phone and be out side smoking wen i worked there the cashiers always had to look for when we needed her up front and she would get mad by the way im black but color shouldnt matter in no situation but she said I got fired for insubordination she just mad and had to find some reason to fire me, but if your looking for a real job dollar general aint the place you get 10 or no more than 15 hrs per week who can take care of there family working for dollar general with those little hours just sad.
You are ignorant. Stop posting
Your not nice!!
Hi I worked for them to. Key holder…lol 30 hrs a week then to 14hrs …lol your right you cant raise a family on pennys!! I left them : )
during the hiring process, you are asked your availability, and then you are told your pay rate, and the hours you would be getting…so if that is not being up front i dont know what is…true enough your leadership in your manager was seriously lacking, but you crossed the line when telling a customer negative things about your co workers…you should have said nothing other then, thank you for shopping with us…times are tough, jobs at times are scarce…but if you cant support a family on what you were given, its time to step up your game, get an education or if you have one advance it and pursue a career that pays more.
I have been a customer at the Dollar General in Jefferson, IA from when they opened. This last month they fired the manager the assitant manager quit and the store looks like it is closing. The manager they had in place was the best one since they opened. She was friendly and always would keep the shelfs stocked and place clean. Since her removal the place is not stocked, cluttered filty mess. Looks like it is closing shop. The employees left behind are being harrassed daily about things that are out of their control. Someone needs to get in this store and run it like it should be like the last manager. In the course of a month it went from one of the best store to the classic filthy stores expected from Dollar General around the country. I have traveled all over and now Jefferson store is the worst I have ever seen.
I am writing to ask will you please do something about the Dollar General Stores at: DOLLAR GENERAL #7108 10670 W Main Rd North East, PA 16428-2226 814-725-1751 for once and for all??
The front counter is always FILTHY and not kept clean, there is clutter all over on one side of it, the floor is FILTHY and when a person is asked to please clean the counter before a customer sets their food and other products on it as it it FILTHY, some of the workers frown and get XXXXy and the one said oh I don’t have anything to clean it with. Well now that is a joke as the store sells cleaner and paper towels. I am NOT the only person who is alarmed of the messy store and the FILTHY conditions. That includes the hygeine of some of the employees there wearing FILTHY sloppy unclean clothes, messy dirty hair some in their eyes, pants that drag on the floor sweeping on the dirt on them, rudeness, some smoke outside and come in and DO NOT wash their hands, one has zits all over her face and she picks them and then cashes customers out. The store is in a complete MESS! The workers mess around and do NOTHING most of the time, especially when the manager is not there and they ignore what she tells them to do by defying her as a boss and showing complete disrespect for authority and when she is not there they figure they can mess around and spend much of their time on the store portable phone talking to their friends and family all the time instead of working. The product in the store is in a mess all over the shelves and much is knocked down to the floor and workers walk by it and DO NOT pick it up. They want pay checks, but are lazy slobs. Some of the other Dollar General stores in the ERIE, PA area are just as bad..Outright PIG PENS!!
Now is that how you want your Corporation to represented or don’t you care? I wonder. I know people complain all the time and NOTHING ever changes as NO ONE CARES!
Isn’t it time this situation gets resolved??? It is so DISGUSTING.
I am speaking for many of us customers who care and want a kind clean caring shopping experience. Please do something for once. Doesn’t anyone in the Dollar General Corporation have any shame??? Apparently not!
Also, why did you change it from save $5.00 when you spend $25.00 to save $5.00 when you spend $30.00? Times are hard for many people and maybe they do not have that $30.00. Have a heart. Stop the Corporate greed in this country please.
Its sad how its so hard to try to get ahold of someone for a complaint.!! I have always been a fan of dollar general but when i went into the store to pick up some food, i bought some canned food when i got home to eat a can of “Stone Gate Chicken Noodle Soup” cause i was not feeling well, i noticed the soup was thicker than usual, i decided it probably was okay to eat, not even thinking about the expiration date as ive never had an issue with outdated food, later that night i was throwing up and my stomach was in horrible pain, i remember and realized how something was weird to me about the soup, the expiration date was on the bottom of the can as i turned it over i realized it was expired almost 2 months, that disgusting, the other can i bought as well was expired. I decided to go back up to the store to see if any other food was expired, all the rest of the chicken noodle soups were expired as well.!! when i told the lady she didn’t say anything and as i walked out the store i saw her put it back on self. Never going there again, Have no d*** respect. What happened to store polices?
My wife worked at Dollar General for 3 years. She devoted her life to that company. She called off sick for one day with this company. All my wife wanted was to become a manager at the company. She knew how to do everything there. Unfortunately, there are people who have personal vendettas with the company.
The one I am speaking of is JOY KELLY. She had a personal issue with my wife because HER FRIEND was a manager at one of the stores and she was demoted because she refused to do her job well. This manager was a friend of another District Manager named Andrea, who also did not like my wife. When my wife became manager and demoted the former manager to assistant, JOY KELLY made it her sole purpose to make sure my wife was fired. Unfortunately, SHE succeeded in doing so. My wife worked through her lunch hours and clocked in and out to save the company money. Normally, they will give you a written warning, but she was fired FOR SAVING THE COMPANY MONEY. They gave written warnings to people for doing less.
She worked 60+ hours a week when she was told she was a manager. She cleaned up the store to where it became a model store again, but since she became manager, JOY KELLY never put her in as a manager in their system. This was after 4 MONTHS. She ended up going over hours and in trouble with the corporate office. If she were put in as salary, she wouldn’t have went over hours. JOY KELLY, a vendictive Human Resource “person”, told the District Manager to fire her, but a decision wasn’t made by the VP of HR. This “person” finally got her way.
My advise to anyone working at Dollar General is to be careful. If you aren’t in someone little high school “click” you can lose your job just because someone doesn’t like you. If you work at Dollar General, make it a temporary stop. Don’t believe me? Take a look at the lawsuits they have. I find what JOY KELLY did as reprehensible as they don’t want hard-workers, they want friends.
My wife literally has devoted her life to this company. She is an amazing employee that goes without recognition. She is not outspoken and gets abused and run over by her manager. We cannot make plans as a family to do anything as a mandatory six day a week schedule that is changed daily.
A program to help DG would be to become a more family in mind / oriented Corporation . This would slow employee turn over. Closing on Sundays in the southest for family/prayers may help your image, employee moral, and bottom line as well.
Corporate must ask … for that pay would you walk in those shoes six days a week with one week of vacation.. I’m sure she would accept compensation to manage a temp service to save DG money filling in part time employees on Sundays and other on call help.
I never in my life been so disrespected before. I am a mother of two small children and one has a cast on her leg. I went to the dollar general for the second time in my life. From the second i walked in thendoor the lady followed me through the store.. Being that i have worked retail i knew something was up so the five min i was in the store i finallynfound the small snacks i wanted for my kids. When i got to the register i noticed that the lady who followed me was outnside. She was talking to the police as i walked out the door. She said mamm you need to return the items you stole from me. I said what are yo u talking about. She said you need to let me see your purse. So i gave her my purse while there are at least 15 people watching me i dump my purse so she can see everything. She said she does this to everyone. Well i asked why she didnt check the other people that came out of the store. She said she didnt see them. I am ebrassed at the way i was treated and i will never return to the store… Because i am a citzen that up holds the law i would never steal from anywhere. I hope that lady loses her job
HHT TRAINING,UNPAID. PROMISED TRAVEL MILEAGE,UNPAID.UNINTERRUPTED BREAKS…UNHEARD OF. RUDE,UNPROFESSIONAL BEHAVIOR OF STORE MANAGER IN WEAVER ALABAMA—–OOOH YEH. LIED TO SINCE DAY 1. NO 90 DAY REVIEW,NO 30 HOURS,NO INSURANCE. CURSING,YELLING ,CHASING CUSTOMERS OUT INTO PARKING LOT,PUTS MONEY OUT OF HER OWN POCKET TO COVER HER FAVORITE EMPLOYEES CASH SHORTAGES,MAKES SEXUAL NASTY COMMENTS TOWARDS MY HUSBAND…..RIGHT IN FRONT OF ME. THIS IS JUST SOME OF THE B/S IN OUR LITTLE STORE. CANT BELIEVE I WORKED FOR THIS COMPANY FOR THIS LONG
Hi I worked at the dollar general in mifflitown pa and had to quiet because I stared Can classes. I could not believe when I was done with all of my schooling and tried to go back for a job there that the boss would but me in the computer not hire abole again. That is bull s***. I would like to know if there is a number to call and talk to someone about it?
DOLLAR GENERAL DISPUTE #18002975527
I tried calling that number and the first time I called they said disputes over 30 days old can not be disputed, and then said goodbye and hung up. The second time I called I got through to a live person and I told her that I had been fired and deemed not rehireable and asked if there was anything I could do about it. Then she hung up on me,too. I was literally fired for saying to the assistant manager, “I thought the customers came first”.
If employees would start class action law suits maybe they will straighten their ass up after they pay out millions to employees. Only take One or two to make it a class action and a good lawyer who will do it! The lawyer could make a lot from it.
morristown store in ohio
I hate to go there I reported them 2 times nothing done so I go to Barnesville or St C
Yesterday at 9:19am · Like
i bought 90% off stuff jim & i are on a budget went from 2 incomes to one so when i saw 10 cent stuff i thought awesoem add ons for christmas .she was upset cause a line formed but i knew most of them & we were talking no one was upset yea i took the survey on reciept & left a message
Yesterday at 9:23am · Like ·
had words with a employee there the other day over a coupon that she wounldt honor cause register wouldnt ring it out,,,she told me that i was being rude about it n to just put the item back n it will be there next time i come in and have enough money …See More
23 hours ago · Unlike · 2
Omg! I would take it back and ask to speak to management.
21 hours ago via mobile · Unlike · 1
Alot of people have said they were treated poorly there….
16 hours ago · Unlike · 1
i went to barnesville one the nice lady was transfered there
i was treated like sXXXX because i had sooooooo many items she was shoving stuff into my bag got home 3 things broke she needed a smoke break & i caused a line but she refused to call managment for help
COMPLAINT:
October 25, 2013
Dollar General Store on 9538 Augusta Rd, Pelzer, SC, is just 2 minutes from my house, so I was very pleased at the convenience. This store has been open approximately 5 yrs. and was a very nice CLEAN, well organized place to shop. The store manager was also available and was very business oriented. About 2 years ago the store manager was gone and they rearranged the whole store. Since then the store has went downhill. It is NASTY, you can’t find anything and no clerks to help you (they don’t even ask). All the aisles are blocked with merchandise to be put on the shelves so you can’t get your shopping cart through it. You can drive up to the store and at the main entrance the employees are smoking. If you want to smoke that is your business, but move away so that the ones that don’t want to breathe that air don’t have too.
It was about the same time this opened that I quit shopping at Walmart, because I was tired of rude employees and just very bad customer service all the way around. I have not missed Walmart one little bit. If this keeps up I will not be shopping at Dollar General either!
There is another Dollar General 4 miles from me, 8 Main Street Pelzer, SC, store # 12337, it is still a NEW store. I will shop there as long as it stays the way it currently is. CLEAN, WELL STOCKED, POLITE GREETINGS, AND THANK YOU’S!
Dollar General has potential to do a HUGE business, but if you continue on this path you may stay in business, BUT you will be losing mega bucks from those of us who refuse to shop at Dollar General.
My ex girlfriend is assistant manager at a dollar general store. She is/was screwing one of her cashiers. We broke up because our recent fights stemmed from this cashier. She kept telling me they were just friends. Well 2 weeks after we broke up, we were still living together because I planned on moving out at end of month. Anyways around 130am I go to a store that’s a block away from our house and I see my ex and her cashiers car next to each other. Now what do you think they were doing at 130 am in a parking lot? This store that I went to also shares a parking lot with dollar general. And to top thing off that cashier has a husband. I called to complain, let’s see if they do anything about it. My only regret is not taking a picture or video of their vehicles next to each other but I was so angry I did not know what to do. I felt I would lose it and end up in jail. Oh and that assistant manager is trying real hard to be a manager……thank u for reading, Justified
10/23/2013
Let me start by saying that I LOVED the dollar general.Not the case now.wentto several local stores today looking Christmas gifts for the familys that I have adopted. At one store I found an item that I knew was a penny. My daughter took it to the front to have it priced checked. The JERK manager used the hand held and said $1.00. My daughter said ok and turns around to finish shoping. The manager then said “I will put that back up for you”. (flag #1) she politely declined and stated that she would purchase the item. After we finished looking around the store and finding several other penny items we head to the register to check out. while he was ringing her regular items he was scanning as usual, HOWEVER when it came to the item that he told her was $1.00 instead of scanning that item he scanned a pack of gum!!!.(flag #2) I made him remove the gum and scan the item ..he knew he had been caught in a LIE! It too rang up a penny. I called corporate and filed a complaint because in doing what he did the store has now way of getting an accurate report of whatsld. Corporate also assured me …if its in your buggy we have to honor it. The DM called me because of the complaint and explained to me that what CORPORATE told me was incorrect. He states that to company policy is NOT to sell penny items and that the corporate customer support 615-855-4000 is nothing more than a service center for them. Now…this is my complaint/issue/question….where does a customer go to get the TRUTH as to what the company policy is. I was told by a different Dm from a different district that if its in your buggy we will honor it….To be sure…it cant be THIS hard for a company with stores all across the US, to have ALL the stores follow the same rule! My GOD…get with it DOLLAR GENERAL!!!
Tonight on 10/18/2013 myself and my daughter went into the DG 27701 us hwy 27 leesburg fl 34748 to buy some gas x and few other little things….I was checking out and the young girl behind the counter began to ring my order then I gave her my matching coupons that you do except because I have looked up your policy online…she tells me sorry we cant except these two gas x coupons because they are for ten dollars off…That is too high of a amount off………I said mam I bought three of the gas x like the coupons say she said these are fake coupons WHAT? they came out of the sunday paper mind you…..she would not let me use my coupons she said after she scanned them and my total was .18 cents that was too cheap…So you can see me and my daughter walked out of your store with nothing cause those two young girls wouldn’t let me use my sunday paper coupons that scanned cause my total was too cheap…yes she called over the other lady who worked there and they both agreed that nope sorry I couldn’t use my coupons………….Maybe you should update your coupon policy that you all are not coupon friendly at all….or let your workers know that they are in the wrong and get some classes on how to treat families…because you do receive the face amount of what the coupons is for plus .8cents it says right on the coupon Thank you,Heather
I live in a small town, Viola Tennessee. Our one and only store just recently closed because the owners retired. The closest Dollar General is about 15 miles away. We really need a store in this little town. I know that we would have enough business. Since Dollar Generals seem to be popping up all over, could the powers that be consider putting a Dollar store in Viola. We already have a nice building. Thank you for considering it.
It would really be nice to see the Dollar Store in Jenks, OK cleaned up and put in order. It has lots of items I could use; however, the aisles are so full of “stuff” that you cannot get a shopping cart through the mess. I had to abandon my cart and walk through the store. Another woman was remarking how junky the store was. We would love to have an organized and neat Dollar Store in Jenks! I saw only 3 shoppers in the store the last time I was there. People appreciate a neat shopping place.
They build these piles of s*** and ruin good neighborhoods. They built one right beside our home and the damn lights at night are terrible and the traffic and people staring at us in the yard. These stores are a blight for neighborhoods and need to be stopped. DO NOT SHOP AT THESE POS STORES.
I agree. They are low end and need to be removed from residential areas. The buildings look awful and cheap. They destroy neighborhoods. I do not enter their doors. Do not shop at dollar steal stores. Bob
I applied for several positions with several stores in the area. I was called by Michelle, a manager at one of your Radcliff, KY. I went for an interview, and she said she would call me by the weekend. I called Friday to see if she was still interested and she said, She was going to call me, but was busy. She set up another interview for October 15 at 10:30 am at the store and I went. She came out and said, “Oh, I meant to call you but I was too busy”, and the person who was going to interview you isn’t here.” Then she told me to check my email that evening for paperwork to fill out for hire. I checked the email, but it was not there. I checked the next morning up to 10:00 a.m. and it still was not there. I phoned Michelle at the store, and she stated her computer was running slow, but I should have it any time now. I never received the email, and I have never heard from her PERIOD. I then called the store at the Towne Mall location and they stated you all were having problems with managers being hired, and people were being moved around. One girl said at the store my application wasn’t on file, and probably because I didn’t pass the test. My application was on file and accepted. I called the Mulberry store, and John said, he could not hire me with a disability, and that I had to be able to lift heavy boxes. He stated he couldn’t make a difference between me and others, and advised I try Hodgenville, KY. I am appalled at the way I was treated by Michelle. I am a hard worker with a very diverse background, and I think her behavior is most unprofessional. I also fell John’s was unprofessional and discriminatory.
I live in Rineyville and have shopped at the locations you mentioned. Most of the management I have encountered are unprofessional. Can you please explain the coupon policy and allowing customers to purchase penny items to all your employees, they don’t seem to understand it!
After reading many of the posts, I thought it would probably not do me any good to write a complaint as it seems all complaints fall on deaf ears. However,this is my complaint for the brand new Dollar General in Linden AL. Small town without a WalMart so imagine we were all excited to have a new store. The only thing good about it is it doesn’t smell like the old one. There are still empty shelves w/carts full of merchandise blocking almost every isle. The employees just stand there and look at you when you are trying to manuever your way around them. There is not an “I’m sorry, let me move that out of your way”, nothing but blank stares. The check out stands are sometimes totally blocked w/carts loaded with merchandise. Come on $ General, I will drive the 20 minutes to the nearest Wal Mart but many elderly residents of this small town do not have that option.
My wife and I went into your store in Hudson Texas around 11am and the radio was playing rap music and it was so loud it was about to bust the speakers and we couldnt concentrate on shopping and forgot half of the stuff we went after not to mention the store is a wreck and it use to be a good place to pick up things but it wasnt pleasant at all and maybe if you paid your help a little more and gave them a secure job with some hours then maybe yall could keep some good help its always a different face in your stores because I been to alot of them and they are getting worst where is the supervisor ,I have yet to see one at any of your stores ,Please try to please your customers and have a freindly store with freindly people instead of walking in your stores like everyone hates there job and are looking for a new one and they just dont care and I cant say I dont blame them but at least control the music the long lines is enough to upset anybody and loud music and unfreindly clerks just makes it worst from a concern customer
Are your stores in Bakersfield, CA set on hiring ghetto unappealing individuals? Its like you over look the qualified applicants and would rather have some crack head looking individuals!
I have been in a lot of disgusting Dollar General stores in my past. Didn’t even want to touch anything and because of so many stores I was rather bitter as to walking in one for quite sometime.
HOWEVER, I live in San Antonio, Florida and after years of nothing in this little town they finally built one last year and a Family Dollar too. I was reluctant to go there cause of being in so many that are so dirty but this store is a wonderful store. It is always clean, I never see they employees standing around (not once in a year have I seen one outside smoking). They almost always greet you when you walk in. If they miss you they will greet you at some point while you’re there and if they are not busy with another person sometimes I can even get in a little chat with them.
I have been shopping there for the past year now and love that store. There has been a time or two that a employee helped me load my car because I am rather old and needed some help with a few heavy items. I do get tired of hearing about those customer surveys as I am asked everytime but I know that’s their job and they have to tell everyone so if that’s all that I don’t like I think I’m doing alright.
As far as the Family Dollar, well they are alright too but I am not impressed with that store. its already looking junky and cluttered and the employees there look grungy. Dollar General in San Antonio Florida #13606 is extremely tidy and clean, and the employees always look well put together.
I Can’t say enough about this store. You go to this one and you will see this store is not like any other.
Yesterday at store #13296 in Polk City, Fl i asked to speak to a manager about an employee,she is always rude and in a bad mood,she always has a scowl on her face and makes the most off the wall comments.I use food stamps and she tells me she will call the police on people who sell food stamps,i’m not sure what her reason for saying this to me.I already feel horrible for having to use them,i don’t need her judgmental comments.Well yesterday as i am speaking to the manager “Mike” telling him i don’t want her “Cyndi” to be fired but she could possibly use some training in customer service,she jumps in the conversation and tells me “she’s off the clock and we can take this outside”.I found it crazy this woman wanted to fight me.I wasn’t disrespectful in any way,but i will NEVER shop there again.I usually shop there every other day,but i can’t take the rudest of these people anymore.The manager i spoke with informed me he would speak with her but it didn’t seem as though he took it seriously as he never even made eye contact with me.
*rudeness
Me and my wife had a horribble experience with dollar genneral in sardis miss the staff was very rude the management was even worse my wife has elleptic sezuers and requiers a service anamial which is train to know when she is fixing to have one this animal is a small four pound chiahha that is nine years old we were tolud to leave the store and our buiness was not wellcomed and to not come back when you let people like this work in your buisness I will no longer continue to do any buisness with any of your stores f*** you and have a nice day d*** sukin b****es
Chris,
You need to contact the organization where your wife got her service dog. To deny her bringing her service dog into the store, ANY STORE is illegal. Dollar General can be fined and you may possibility have a law suit against the company.
Also I doubt anyone from Dollar General reads these comments. If they do, they owe the customers the respect of a reply back.
Hello my name is Kevin and I do not work for Dollar General but My Wife Nikki Used to until they got rid of her. This all took place is Gladewater Texas And Yes I have called Corp until I am blue in the face.
But they won’t help they could care less allow me to tell you my story I hope one day this place closes down but I doubt it Cause they work there workers Like dogs and give Sh*ty hours and the things they do are harder than the damn Oil field.
Her Story
She got hired in Hallsville Texas her store mangers name was Nick Lets just say it’s Dick
after all it fits his title better. He would hit on the women at this store and if they flirted back or slept with him they got pay increase due to more hours for that week or that month. But she is taken so she always refused so she got the lowest amount of hours they could give. We called Corp Or should I say I did about this and other things and they didn’t do Crap for her even when we called to tell them he was stealing the company blind he use to host meetings every week going on and saying stuff like he is Bullet Proof and he could do anything he wanted and would get away with it cause he was in good with his RM and Dm he would tell people this The nerve of this XXXXy Prick.
He hit on my wife and I got in the car and went and spoke with him about it he explained to me it was just jokes I seen the fear in his eye’s when I got out of my car Nasty pervert
so we moved to Longview Tx and because we moved they transferred her to a new store and what we hoped to be her new life with no manger hitting on her and getting good hours and just doing her job and getting paid so she could support her kids sounded like a plan so now we move to Longview but first let me Update you on the pervert.
Manger Nick aka Dick Shortly after she transferred from Hallsville Tx to Longview Tx
LP came in and and checked the store he was fired. YES I EVEN SENT HIM A TEXT SAYING I GUESS YOU GOT OUT OF BED WITHOUT YOUR BULLET PROOF VEST ON LMFAO
Now lets take the Story to Longview Tx and her new Manger was 21 years old and her and my wife got along great. All was going well until My Wife meet Kia the DM Dike Lolly Licker I will have more on that Soon The Manger that was there that was 21 years old couldn’t handle the STRESS that Dollar General puts your threw so she stepped down and Quit And Kia The Guy Put A NEW MANGER in charge and over stepped my wife. This had to have stressed my wife out the most cause I stopped getting laid things were just going bad there was to much stress and she was doing all the paper work Cause this Mexican had no clue how to run this store and his English was half ass She did all the paper work for months while he sat back and got his salary pay How Fair is ThaT?
she did everything and if he gave her a day off she got to look forward to doing the paper work for the days she missed while at home with me and the kids when she returned He gave her crappy hours Cause he also liked her LoL I guess my wife is just hot at least I seem to think so. My Wife was so stressed out that she asked the Dike Kia her Dm to transfer her to one of her other stores we even called Corp and they did nothing.
Kia said no I won’t transfer you so in order to get her out of there we moved from Longview Tx to Gladewater Texas so she had no choice but to pay her mileage or transfer her CHECK MATE KIA THE DIKE she got a new dm new manger and all was well for a long time things were looking up I was getting some again she had less stress.
Now lets fast forward to our last stop heck this is kind of like the ghost of Christmas past
Gladewater Texas our final stop The new manger was Holly and the Dm was Dave
Holly has a Inner Circle Of Workers who drink and hang out with her and who our friends. An My wife is the quite type and doesn’t have alot of friends so she wasn’t in that inner circle. But all was still well Holly and the DM Dave helped her get her Vacation and a pay raise as she had almost been there for a year. And The First and second manger had her as part time so she didn’t get her vacation Even tho she was working full time hours. Workers would ask my wife to go hang out with them but me and her are loners and we like to spend time with the kids and we can’t afford much. So we always said we couldn’t in a nice way My wife Nikki had no stress either Holly ran her store well
All was wonderful life had gotten better with Dollar general for the first time in a long time.
Then the skies turned dark and Monster Holly showed her true colors. Because My wife would never drink with her or hang out with the inner circle. She was given closing nights every night the sh*t jobs and was pushed into stress over load and I wasn’t getting any anymore. One of holly friends who worked there or if you called what she did there working was Learning how to get off the register and out into third key spots and learning to close the store My wife text her and helped her couched her When Holly the manger wouldn’t There was no ast manger there it was just holly but as soon as My Wife the Third Key helped the lady become a third key Holly was able to make her bests there the ast Manger and the lady that was just a register girl became the third key and guess where they stuck my wife who started in gladewater as a third key On the register every single day and night she works sh*t jobs register and my wife helped her pass her test and she was more qualified for the Ast Manger job but again she’s not in Holly High School Inner Circle so she was again over stepped.
and when she went to Holly and told her it upset her nothing Holly didn’t care now lets get to the reason she doesn’t work for Dollar General anymore.
Everyone at the store does this and Holly the MANGER does it to if they want something to drink or eat they just get it and pay for it later even the Manger does this. Real reason why is it is Corp and Dollar Generals Rules that another worker must check you out at the register. You can’t check your self out so if the store gets busy and you want something to drink Holly will let you drink it and pay a bit later on when the store slows down. Also a lady came into my wife’s store one night when she was closing and stole some curtains and my wife is the one who got her car info and the plates and called the police more on that in a second. in the past my wife has forgotten to pay for something and called me and told me to do it over the phone and I remind her just in case so all items were paid for.
they also accused her of helping this curtain lady like said she was helping the lady steal and knew the lady but my wife doesn’t know anyone in Gladewater Texas she is from Henderson Texas but if my wife knew this so called lady why did my wife write down her info and call the police>?
Now lets move to she don’t work there anymore she goes into work at 3 pm in September and she comes home upset at about 5 pm telling me she has been suspended from work that LP sent her home and Holly tells her as soon as she find out something I will call and let you know it’s been about 2 weeks and she still hasn’t called
I bet if My WIFE WAS IN HER STUPID INNER CIRCLE SHE WOULD HAVE GOTTEN A FACEBOOK TWEET TEXT AND PHONE CALL but she didn’t.
We call Corp yet again and dispute all of this and the LP guy drilled my wife the day he sent her home he said you stole a red bull she said no I forgot to pay for it everyone here does it I didn’t know it was against the rules. He says everyone always says that he was very rude to her then he started saying stuff like are you sure you didn’t steal more than 1 maybe you took 5 and a kitkat bar or some other stuff he sits her down and keeps at her pushing her like her ex husband use to until she just submits to what they are saying cause she was upset and crying This LP guy better hope I never see him face to face.
So he keeps pushing I know you took more than one red bull we have you on camera not paying for the one you admitted Blah Blah Blah and then he says I am sure you took more and she was like yeah I did just so he would shut up about it he then pushes her to sign a statement and a promise note that she would pay back the 11.00 even tho she told him she didn’t do it but he wouldn’t let her call me or leave until she did what he was asking. Shorty after all of this we called corp and the DM dave called to rudely tell her she was fired.
She lost her vacation pay or anything else that was owed to her due to all of this and I have called corp until I am blue in the face cause she asked Holly if she could take her Vacation back in July her manger Holly said you can’t take yours until I take mine or you can take it in October so she said that is fine late September she talked with her about her Vacation pay and only a few days later LP suspended her then she got fired and lost it like they won’t pay her for it cause she was fired so she lost her rights to it but worked there a year and earned it it’s kind of funny how they got rid of her right before she was going to take her 1 week off and because that LP guy pushed her into a Conner and she signed that stupid statement in his words she won’t get anything and Corp won’t help her and this is my wife’s story oooohh and they won’t show her footage of her stealing anything. either
NOW LET ME ASK ANY OF YOU WAS MY WIFE DONE CORRECT BY THIS XXXXX*D UP COMPANY>?????????
OH and PS sorry if there are no periods and run on carp in my lines I could care less if it is done right it’s just a story and you can tell me to go back to school But I have a Master’s I am just Lazy
Hi, it’s a piece of s*** company!!! I love your story. I’ve posted on here too but does anything get done, hell no. Thank God my daughter does not work at DG anymore. She’s too educated for them. Oh and get this DG was robbed in Adkins, Tx at gun point last week. Same store that my daughter worked at. I hated the late nights closing because it was never safe, only 2 girls to close and no security guard at night or even during the day. I told her a while back that it will get robbed, 1st because no security at night when they leave and 2nd it’s out in a country community. DG should be so ashamed of the working conditions that I think they should be investigated or get a law suit filed against them. If something were to happen to my daughter they would not here the end of me. ( she was pregnant while working there plus finished her last class at A&M), baby was born Dec 2 weeks after she quit that joke of a company.
I was going to mention that they should be in undercover boss show, but I saw from a post they had been. Oh geez why am I surprised that nothing hadn’t changed with this company. My daughter worked her butt off even while pregnant. Mgr even made her wash windows outside during summer in the heat. When I found that out I blew up. My god she was pregnant. That’s how stupid some of these MGRs are. This CEO knows exactly what is going on or either he’s a dumb s*** himself. I’d like to chew a piece of his a** for sure!!!!! On the bright side she gets her bachelors degree and her fiancé and baby are together. I would never ever ever recommend anyone working for this outfit. The employees are as good as the employers treat them. Doesn’t look like the CEO has learned how to treat employees. He needs a lesson from Google, and companies that actually want their employees to stay with them. You get more out of people when you treat them good.
Good luck to you and your wife! Move to SA Tx plenty of great jobs here that pay very well. Omg I’m reading the thing that says want to make sure dollar general sees your post, like us on a FB. Really!!!! Don’t think so. Lmao
I just googled it was family dollar on undercover boss not DG. Other post by lady was wrong.
The same thing happened to me just recently. I worked there and the DM fired me for the same thing. I am a diabetic and needed to eat something and forgot to pay for it. He accused me of stealing even after I offered to pay for the item. I have complained and it has done no good. Obviously this company doesn’t care how they treat their employees or their customers as to the many complaints on here. And I can not receive unemployment because I only worked there for 6 months.
My employee was store #5206 27597 Chardon Rd. Willoughby Hills, Oh 44092 on 9/29/13. First I want to start by I own a small business next to this location & my employees & I shop here four times a week spending a minimal of $430.00 weekly. Your manager has made it very difficult to want tot shop with your company because of her horrible attitude. We have let the two pass incidents go because everyone is entitled to a bad day, but when it becomes repetitive that’s when something needs to be done. My worker made purchase got back to store & I marked the $10 bill from the change with a counterfeit pen it was FAKE! He went back & explained to the lady Tia that waited on him that the $10 was not real she said oh you right I’m sorry. She turned to another cashier & said the change I got for my drawer had a bad $10 in it. They both agreed that it was their mistake. Then the manager (that never has her name tag facing the right way so you can see her name) made the situation worst for all your other customers shopping by yelling “we ain’t givin you nothin” “we don’t go by what yo job say they don’t run what’s goin on up in here” He said Ma’am both of your cashiers agrees that it was their fault I did nothing wrong. “I don’t give a damn what they say I ain’t giving you no money out our safe cause of what yo boss say I need to call the head manager & see what I’m suppose to do. The cashier Tia give him two $5 bills and said sorry for the inconvenience Sir and he left the store.
Today September 26, 2013 I am writing this letter to let you know how much I appreciate what you have done for our local Dollar General Store in Natchez, Mississippi the Washington Branch located on Hwy 61 N. I am a regular shopper at this Dollar General store and I would like to thank you for finally getting someone who knows how to keep a store running in such great condition that I will definitely tell others about the wonderful improvements and encourage them to visit this store. The manager that is there now has done wonders for this store. Before he came the whole store was dirty and very disorganized and not an enjoyable place to shop. There were people even posting pictures on FB about how bad the store was looking. Many of the isles in the store were cluttered and you could not even go down them because items were not taken out of the boxes and put on the shelves. THE MANAGER NOW HAS DONE SUCH A GREAT JOB AND I ENJOY GOING TO THIS STORE BECAUSE YOU CAN FIND WHAT YOU ARE LOOKING FOR AND THE STAFF SEEMS TO APPRECIATE THE CUSTOMER’S BUSINESS. Corporate Office needs to have more managers like the one at the Natchez, Mississippi Washington Branch.
I have been inside the Dollar General store in Burkeville VA quite a few times and gotten the same rude and nasty cashier. Her name is Gene and she is just plain nasty. She gets loud and rude with customers and fellow employees in front of the customers. I will be going to walmart from now on or at least until they fire her. This has gone on for months with nothing done. If this is how Dollar General thinks their customers should be treated then that is a company I want no parts of.
i went in yesterday evening to purchase 4 items..there was one person in front of me, i waited my turn and layed my items on the conveyer belt.. the worker didnt seem like she wanted to push the button to move the items so i moved them to her. I then proceeded to swipe my card on the credit card machine and it started… she proceeded to say what are you buying??? i was so taken back by this ..”i stated what do you mean” she said i have not rang anything up what are you buying ??? i couldnt believe my ears….. i told her i didnt understand why she was saying this and then it started to esculate ….i told her i can scan my card at other merchants and she stated this is “dollar general not other stores”! WOW
Then i waited for to scan items she stated at that point you can slide your card now.
i waited til all items scanned and then i did it…
my point is why was she so rude to the customer for no reason at all! bad day??
she should not work in retail very unhappy with this store!
On September 24 I went to the local Dollar General (Vincent, Ohio #10297) store to pick up a few necessities, a store that I have frequented quite a few times in the past. I have never been so humiliated in my entire life. Upon checking out I wrote a check but was declined. The issue was not that I didn’t have sufficient funds but instead because I don’t write checks very often there it was declined due to their third payer “security” Certegy Check Services. The clerk whom was very rude and the assistant manager didn’t offer to call my local bank but instead let me leave the store embarrassed. I called my bank upon arrival home in which I was assured there was nothing wrong and stated in her 24 years of service at the bank had never heard of a store never even offering to call my bank or of Certegy Services. I called the local Dollar store and all the assistant manager could say…that is not our practice and “that was my bad”. I will NEVER go to another Dollar General Store in my life and frankly is very sad to see that their customers are not taken care of.
Complainers………post your complaints on Craigslist so everyone shopping local will see what the truth of these stores are. Under paid, over worked, under qualified leaders make for a business that starts to make WalMart look good.
And if you want to know why their stores are either nasty, under stocked, employees over worked and generally unhappy, just look at their Corporate Board (of Wall Street Khazar Jews….that means non-Semite, non-Hebrew, ancestors never lived in Judea or Jerusalem, Canaan, but come from the Volga River area and Lithuania….the old Soviet Union….and are the same Jews, as is Ben Bernanke, a Lithuanian Jew just like Netanyahu of blood sacrificing Israel, that caused the beginning of WW2 when world Jewry, World Jewish Congress, voted to “declare war on Germany” and boycott German products in 1933….well ahead of any official XXXX actions against Jews. Search it.).
The CEO rakes in a cool 5 million dollars….and is worth 150 million. There is NO room to share with the goyem employees or invest in infrastructure. They’re too busy raping America and Americans to worry about your trivial complaints. If you aren’t aware what Wall Street’s “failed” Jewish banks have done to America, first there is the real estate bubble-bust con job that bankrupted our economy. Then they turned around and sold worthless derivatives based on leftover subprime mortgages to America’s pension funds KNOWING THEY WERE WORTHLESS ALL ALONG…..and turned right around and bet the market against those very investments they just sold as good (search “pension funds class action lawsuits Wall Street derivatives” to see just how extensive the problem is…..the criminal fraud).
These are the people (Wall Street Jews) that shipped American jobs and industry overseas to 3rd world nations and China for Wall Street’s corporate (tribal) profits. Each time you find one of these Jews (they’re Khazar that converted for profita, non-Semites, non-Hebrews……as Hebrews look like Arafat as they’re his half brothers. These are former Russians and Lithuanians….nasty kinda people. IN fact, some say they’re DNA is more Neanderthal than human or Cro-Magnon) on a corporate board, see how many other corporate boards they sit on. Again, they have no room to share their rapings with American goyem (Christians……as they detest Christians and have since they committed the ultimate sin with Jesus).
Look up their board members. Follow that hedge fund on out and see how many businesses have been raped. I found one that bought 20% of a paper company and forced the company to sell off it’s main 3 mills and instead invest in a small company that flies planes taking pictures of our homes for tax authorities (and NSA). I know this because Athens, Tx (Henderson County Tax Appraisal District) hired them to take photos of our homes…..without doing any investigating on who they were paying our tax dollars. Sold 3 paper mills putting folks out of work so they could concentrate their investment on something with less employees and more return for the “stock holders” (them and their tribal kin).
Such is the way with modern Jewry, although Americans, specially Christians (they’re not really the majority have never read that book they profess to believe in, just flip back and forth taking it all out of context). These are a ruthless, greedy people. Russia was rounding them up and putting them in Siberian camps when Germany invaded. Germany began the very beginning of the Holohoax with (because of) these same people Russia was rounding up. No one likes their greedy arrogant manners. They are the same group of Jews that murdered Czar Nicholoas, Alexandria, the invalid son and the three daughters including young Anastasia……and then as Jewish Bolsheviks murdered 50 million Christians in the coming years……….the true Holocaust (although there is another…..at these same people’s hands……….the Palestinian Holocaust as Netanyahu is also a Lithuanian Jew (non-Semite, non-Hebrew).
Do some reading. Learn the truth of what I just posted. They’ve used Wall Street and your 401K stock investments to ship your own jobs and industry to China for Wall Street’s profits. Yes, you gave them your pension funds so they could use that to finance your own jobs in China. Ross Perot was right. Who do you think it was threatening him ???
Some one needs to come into store #7836 in benton arkansas 72015 and take a look at your store, see how badley it is being ran,. It is dirty inside. I went there a couple of days ago , Four employies were standing out front smokeing, I went in, got the things I needed,one girle was inside stocking a shelf , she did not come up to check me out, no from out side came in to help me. So I said to hell with this and left. This is not the first time I have had issues with this store, I will not go there again. You really need someone to come and check tihis store out and not let them no you are comeing.
I think dollar general in Hillsboro Wisconsin needs to b evaluated. Well just the manager Lori. Tell me how it is right to make ppl pull double shifts all the time. Ppl have to work late at night and then have to b back by 5:30 in the morning. Where’s the manager?? I know home asleep. Plus when the truck comes in the manager is always gone. And makes the other older employees work 16 hours in one day. Where’s the line??? When corporate showsup the manager is there. But any other time she is not. Dont ask the manager anything ask the employees that are working their butts off for little pay when the manager gets the bonus and dont do anything or share with the ones that work hard!! Please corporate look into this matter as it is causing medical problems with some employees. Dont talk to the manager talk to the workers. Show them that u care and do something. Fire the manager and put someone whos gonna b fair and helpful in the position. Yes im related to someone that works there and im sick of her slaving while the manager sits back and dont help. My relative has not had a weekend off since she has started. Where’s family time? Where’s rest? Please look into this matter. Thank you
Why isn’t your HR dept knowledgeable on their own rules??? My daughter works for this incompetent company in Tx. She uses my vehicle to go to work in; however, when she is forced to go to the bank for the company it’s in my vehicle also. My gas, my insurance , my wear and tear on the vehicle. She had not been getting mileage for going to bank. I called HR, they don’t know if mileage is paid or not. And why don’t they know, they should. I’m sick of this company taking advantage of their employees. She’s been there a year and works over the 35 hours but the incompetent manager won’t list her as full time. I figure the only way y’all stay in business is that you build in rural areas because people hate going into a large store especially after work. If it wasn’t for that you would not have near the stores. PS just so you know my daughter will be graduating college in Dec with Bachelor degree from Tx A&M. But you have people in HR that don’t know squat. Even the manager of this store is an idiot. I want to know your little rules on mileage. I figured they owe her $$$ for gas. You got my email!!!
We have really appreciated a new Dollar General in Doolittle Mo. Someone in our family is in there just about everyday spending, spending, spending way too much because its so convenient for our area.
Today, Doolittle police showed up on doorstep and asked my daughter to come in and look at the video they have. I take her up there and they read her–her Miranda rights and she asked why and if she is being arrested. She was told not yet. She was told that her & her husband were identified on August 30, 2013 by store employees and manager stealing from the Doolittle dollar general (note today is Sept. 13, 2013). They show her the video after the cops convinced apparently it was them, well apparently they decided that they have the wrong ones cause our daughter pointed out that this girl on video & the guy did not even look like either one of them and they were wrongly accusing the wrong people. She pointed all the differences from the ones in the video they were saying was them and no tattoos or hair color or weight matched her & her husband.
Needless to say the employees or managers whom ever accused them apparently are stupid or incompetent. None of us will be spending our money there anymore and believe me word will get out on how they have been wrongly accusing people of thefts. Personally I am surprised allot more doesn’t go on there when there is never any employees at the register and you have to holler in the store to come check you out. Its ok we can all spend else where. I just know Dollar General has lost several customers in one family.
On Thursday, Sept. 12 I went to the DG on Main St. (Hwy 19.) in Baker, LA. I needed to buy two things very quickly and did not want to deal with the hassle of WalMart. It was 6:45 p.m. and when I walked in to the store there was a girl working the register. In less than 5 min. I returned with my items, but she was gone. Soon other customers showed up looking to check out. I walked the aisles looking for the employee, and saying “hello, hello” but no one arrived. I came back to the front of the store and still there were more customers waiting. I decided to go all the way to the back of the store and peep through the double doors and I asked “Is anybody working here?” Nothing again. By the time I got back to the front, there was a woman checking out people, but on the opposite side of were I’d had my three items sitting. Fortunately, one of the customers let me go in front of her since she knew I was searching the store for us all to check out. It was bad enough that the first woman disappeared, but the one who actually showed up never even apologized or gave any excuse. As a matter of fact, she acted as it she was the one inconvenienced! Soon the original missing employee showed up and all she said was “I can take the next person over here”. Wow!! They were horrible and I don’t plan to return.
Most of the time when I go to DG in Ferrum Virginia I have to wait too long to get checked out. I just went there and the manager and one employee was outside in front of the store smoking a cigarette. One person was checking people out. Had to wait as usual. This is a common complaint of customers.
I am a very frequent customer at this location and often times purchase my pet food for my dogs and cat (I purchase a large bag once per week). I have purchased several large bags of dry dog food in about the last 4 months, and when I returned home and opened the bags I saw that they were filled with moths and maggots. Each time I had this experience, I informed the store manager and either exchanged the food for a non contaminated bag, or just gotten a refund all together. The first time it happened I contacted the dog food company as well because I assumed the company was the problem. I went down again on Wednesday of last week to check out the dog food, because I was told by one of the managers that they took care of the issue, but when I picked up a large bag of the Ever Pet food, there were maggots all over the bag underneath. I checked several other bags, different brands once again, and they too had maggots, dead and alive, as well as moths all over the bags. I am disgusted and disappointed that this issue is still not resolved after several months, not to mention a little frustrated because I do not have a vehicle and walk or ride a bike when I purchase dog and cat food and this issue has become a great inconvenience because this store is the closest store to my home. I would like to know what can be done to resolve the issue because a lot of animals can get sick if the owners don’t notice the bugs before they feed it to their pets. My dogs ate a bowl of contaminated food before I noticed the bugs, but thankfully were not harmed. All of the pet food in that store is dangerous and it raises concern for all of the human food in the store. I look forward to a change being made and the pet food, as well as human food if any of it is contaminated, once again becoming safe.
Today Sept 5 2013 i went to the Dollar General in Gray, Tenn. I had forgot my glasses so i just used a pair off the glass rack to check a price and then i put the glasses back the BOY at the register seen me put them back because he was standing there doing NOTHING like he always is when im in that store. I paid for my stuff and after i paid and was walking to the door he said in a very loud voice what did you do with those glasses people were in line and just started just looking. I said i put them back on the rack as you seen me do that. My point is if your going to accuse someone you need to do it in a professional manner and take that person to the side and ask not scream it out so everyone can here. I will never shop that store again. I have no reason to steal i know those stores get rip off alot. I told him if him and the lady that was standing next to him wants to search me they could but when they didn’t find anything you all would be hearing from my lawyer. I know nothing can be done now but that store need to be a little more professional. I know nothing will be done just thought someone needed to know. Thank You.
Who would I contact concerning American Made LED lighting for Dollar General stores?
I have you know that I have never been to one of your stores where the parking lot is very nasty. All it would take is for the manager of every store to insure that the parking lot is cleaned up daily. I mean I live in Polk city Florida and we have a new dollar general market and the parking lot if filthy.
Chrystal,
I am in Pam Bay Fl . There must be a new DM in this area. The store I shop at, use to shop at is a mess. Several months ago, the entire staff was replaced, all but 2. Going into that store now is like an uncleaned public restroom. I think it is time to replace the DM
There are several Dollar General stores in some small towns within 25 miles of my home. I almost always go to the one in Henagar, AL. It has great employees, most of whom have been there for many years, they are all nice and respectful of the customers, constantly busy – but will take time out to help you; the store is always busy but is clean, and well stocked, you do on occasion have to go around stock buggies in the aisles, but the items are being put up. One of the others, in Ider, AL is a newer store. It is really out of my way but is the only one that carries T-shirts, sweats, etc with the local high school logo on them. Basically that and the fact the coupon was only goo at this ‘remodeled’ store is the only reason I was there. It is located right next to a Family Dollar store, which I actually prefer; and the remodelling was moving stuff around to look like the other stores. The Ider store is clean, well stocked, but the employees/managers are not very bright and are kind of rude; they some of them (younger people) get that ‘deer in the headlights’ look when you ask them to help you with a return or sometimes even just ask a question, one of the managers, I believe her name is Amanda (initials are AB) does not know how to figure a simple return – especially if the person has used a coupon! I had to make 2 trips to get only 1/3 of what I should have been given back due to overcharges on 4 items. One item was $5.00, I bought 2 ($10.00), but was charged $6.25 each (12.50). The others were marked $2.75 each, again, I bought 2, (5.50) but was charged $3.00 each (6.00). On Day #1: I brought back my rct. and the price stickers from the items, I even walked through the store to see if they still had any of the items, which they did. I went to the cash register and while waiting on the cashier to get up there, I even allowed a customer in front of me – she was actually purchasing something (I was also, but figured I would be taking longer); the cashier stared at me blankly when I told her what I needed to do – said I don’t know, then turned around and called the ‘manager’ (who was and had been talking to the UPS driver ever since I came in the store – he strangly had no delivery! – the ‘manager’ said I can’t do this without the UPC’s, turned and walked away before I could reply (apparently she had more important personal business with the UPS guy), so I asked the cashier ‘can’t you use some that are on the shelf? they are the same thing as on the receipt.’ She wrinkled up her face and said ‘i don’t know but i think they have to be off the ones you bought’. So, I have to call my parents, who I purchased the items for and get them to save the UPC’s before they threw the packaging out. At this time, my mother was in the hospital and my dad was going there each day to sit with her. Took me a couple days, but I got the UPC’s from them – approx. another 25 miles one way – and take off to make another trip to $Gen.; I am told when I get there that the cashier can’t do this, I must talk to Amanda (I believe was her name), who was the manager THAT DAY; Amanda gets my rct and walks off – I have to follow her to a different register. She says ‘we will have to deduct the amount the coupon took off from the amount you were charged’ and proceeds to figure up a refund of $1.09. I don’t know what in the crap she was attempting to do but rip me off further, but the coupon had nothing to do with the amount of my refund. I used a $5.00 off a purchase of $25. or more coupon. My wrong purchase total was $45.75 pre-tax; the correct purchase total was $37.75 pre-tax. Both are over the $25.00 I must spend, so she is basically charging me $2 to use the coupon they sent me. I refigured it and the total refund should have been $3.27, I got $1.09, so actually $Gen owes me $2.18. I have my receipts, even the one marked by ‘AB; as having ‘fixed prices’ to show I am owed $2.18. I know that amount isn’t going to bankrupt me, or them for that matter, it’s the fact they can’t figure out something so simple, and they are in charge of a store! Also the fact I had to waste so much time, gas and phone time, when all they had to do is look on the shelf!!! After reading these complaints/comments on this site, I know it’s useless – I won’t get that money back. I will continue to shop at the Henagar store but if I need another shirt, I’ll go the the school or web-site to get it before I go to the Ider store. I also will “like’ $Gen ‘to get more attention’!!! Ridiculous. Gotta like a company before they even consider listening to you. I will also mention that I have noticed the ‘fridge’ and air in the Henagar store is constantly giving them problems, they report it, but nothing gets done. I cannot hold that against the employees, I know they work hard at that store.
I shop our local Dollar General store in bloomer wi almost daily. Today Tuesday Sept 3rd 2013 I went in with my 2yr old daughter, to pick up a few things. Most of the employees are pretty nice and know me as a regular. When I got to the check out I realized I didn’t have enough for my purchase. I had to remove an Item. I had to wait for a higher up to come an override the product. When she came she was very very rude. Sighing and showing obvious signs of frustration. Then told the cashier I don’t have time for this I have truck to do. As if it wasn’t embarrassing enough for me to have to put something back with other costumers waiting, she had to go that extra mile to make me feel worse! This isn’t the first time she has been rude! I rarely see her taking care of costumers she is usually just stocking shelves even when the one cashier working is flooded with costumers waiting to check out!
I have heard your company is looking for property to build a new store in the town of
Red Oak, Oklahoma. I have 2 big lots for sell right behind the new EZ mart, off highway
270. Which would be a good location, if interested E-mail or call me at 405-413-XXXXX.
Thank You, Janice Hogan.
Let me first start by saying, my wife is a regular shopper of DG and should be on your Christmas card list according to my debit card. But within the past few months, she has been having issues with store 7580 (Woodstock Al). She has been trying to avoid that store as of lately but there are times where convenience and product availability causes her to go there. Local police have been called twice, first time a couple of months ago, she was reportedly “out of it”. Upon police arrival and undergoing a routine investigation, she was allowed to leave with no charges filed. We dismissed that as a personal attack by an employee that at the time was dating her ex. Yesterday, she goes in again to get plumbers tape and a 13 and a 12 yo with her. Upon paying for her purchase , she left without getting her change as she is accustomed to paying with debit. She went to the grocery store down the road where she was stopped by local police stating that the 12 year had stolen something from the DG. With consent, a search of the veh was performed and she was asked to return to DG which she did. My wife spoke with the mgr, who was very polite who told her that the GM would review that tapes the next day. My wife told her to call if anything showed up and she would handle it. At no time could anyone tell my wife what was taken and my wife also said that it seemed to her that something was going on in the back at the time of her return as the police and mrg was more pressed to be back there and that the mgr wasn’t very interested getting her phone number. Like I said before, she tries to avoid that particular store but seems like when she cant, issues arise. Twice, the police have been called, twice she has been questioned, searched and released with no charges files or arrest made. Enough is enough with what appears to harassment form that particular store and I will be consulting my attorney later in the week.
THE YOUNG GIRL WORKING COMMENTED OUT LOUD THREE TIMES REFERRING TO THE FACT THAT I WAS USING AN EBT CARD. THEN SHE WAS RUDE TO ME ON TOP OF IT AND MADE SURE OTHERS IN LINE HEARD HER DIGS. OUTSIDE ON THE CUSTOMERS TOLD ME SHE WOULD REPORT HER AND NEVER COME BACK. STORE LOCATION IS 4212 JEFFCO BLVD. ARNOLD MO. STORE #11997 I HOPE THEY CONTACT ME B/C I HAVE MY RECEIPT AND THEY MIGHT KNOW WHO THE GIRL WAS. THEN THE BOTTOM OF MY RECEIPT HAS FIVE DOLLARS OFF MY NEXT VISIT REALLY,,,,,,,,,,I’M TOO HUMILIATED TO GO BACK. ALSO, I HAVE BEEN SHOPPING AT DG STORES FOR YEARS B/C I LIKE TO AVOID WALMART AS I AM DISABLED AND DON’T LIKE BIG STORES. BUT I WON’T BE SHAMED LIKE THAT AGAIN.
I am very upset with DG #02433 in Brooksville,Fl.This is the third week I went to get Bic lighters 5pk on a Sunday because they get truck in on Saturday.Again they don’t have them,this store is really going down hill since new people are in there,shelves always empty,boxes in the isles hard to get through in some spots.I have a question, why do I have to like you on facebook to make sure my comment gets seen?I think that’s pretty shady DG,I guess I’m wasting my time!
I worked for 35 years and paid into the system and now I am temp. disabled and this is the second time I’ve been treated rudely by this same girl.
It amazes me that there are still people in this country that are so racist. I sent my wife to the Dollar General store in Maysville Kentucky today and the employees and the customer she was checking out were both making racial comments that were very rude, even though there was an older African American woman standing next in line to be checked out. my wife was standing behind her. The older woman looked back at her when they could hear what was being said and my wife said to the Man and the employee that they could have a little respect for people and the older woman had started to cry. after the man had left it was time for the older woman to check out. The employee did not even apologize to the woman, and after my wife paid for the coffee I sent her to get she was told by the employee that she could not return to this store. Can someone please explain to me how you continue to run your company this way. I am a Manager of my store (Not a Dollar General store) but if I knew my employees were being so rude and disrespectful I would be finding new employees. This is crazy!
The Dollar General on Lawson Road in Little Rock, Arkansas is a mess! The aisles are jam packed with merchandise that needs to be put on the shelves. I went in there today and could hardly walk down the aisles much less push a cart. It was great when it first opened but for the past several months it has gone down hill. I will do my shopping at Walmart from now on.
Over the last couple of weeks the store in west Oklahoma City on sw 15th St has been out of everything, the store looks like it is going out of business. I asked the clerk if they wee re doing the store and she said no they were short handed and getting a new boss; you are losing a lot of business when you don’t have anything in stock it would be nice if you would get someone in there to get it stocked up before you lose even more customers. Nothing sucks more than going to a store and the shelves are empty guess I will take my business somewhere else.
I went to the family dollar General store in California city, CA to seek employment i spoke with a manager about a job i told her i was a veteran and i really neede. d employment. She told me to go online and fill out an application she asked if i could give her my phone number and to call her as soon as i was done so she can set my application aside since they were hiring for 5 open positions. I called her spoke with her and nothing has happened not even a call to me to inform me that i wasn’t need or wanted. She is a representative of your company and this is how your company treats combat veterans on your website it says that you guys hire vets but i feel like i have been miss treated by your company and that there is no patriotism within your company. So i have to be your friend on facebook to get more attention from your company theres something wrong with that dont you think?
Yesterday in Dollar General onTaylorsville Hwy. NC 28677 I slipped and fell on liquid detergent that was leaking from a woman’s cart that was just in front of me. The cashier came runn ing to help as I could not get up. They helped me clean up as I was covered on one side with the stuff. Had to drive barefoot home as my shoes were so slippery. They took my name and phone number but not an accident report. I am NOT looking for a lawyer or anything but I do hurt in more places today than yesterday. I feel I should go back and have an accident report filled out.
I did go back and they told me they were going to call me as they wanted me to fill out papers. They have video of it and the name of the lady who caused it. But it really was an accident.
Dollar General is missing a great opportunity to make a huge impact and profit by opening up a Dollar General Super Store here in our town of Brilliant Al. The small Dollar General store here is overwhelmed because of all the customers. It lacks adequate parking for the many people who use this store. People from other towns spend thier money here because of the neatness and great service here. Theres not grocery store in our town anymore and the closest DOLLAR GENERAL MARKET IS 50MILES AWAY! we got a petition and sent it to your office with over 500 signatures wanting this. we get ads all the time but no store to go to in the whole county. PLEASE HELP US!!!!!
Must be nice to not pay your workers for weeks and no one to help you get it fixed.
I live in Rincon, Ga. The store manager here is terrible. He is never there and the reason I can say this is because I had an issue I wanted to speak with him about. I have asked several employees when he should be there and he always has just left when I get there. When he’s supposed to still be there working. So I go to Wal-Mart and upon shopping there he is walking around Wal-Mart flirting with guys. I thought to myself maybe this was a co-incidence and tomorrow I will do the same to see what happens. So I give it two days and go back to the store. I ask for the manager and get an excuse I have heard before (He’s at the bank dropping the deposit) so I got to Wal-Mart once more. Guess what he is there again in uniform just walking around when the employees think he’s at the bank. I figured up just one week and he didn’t work 20+ hours he scheduled himself for. I have been in on several occasions to see employees working by themselves which is dangerous. Theft or a robbery could happen easily with one person there. I am too a manager of a successful business myself and things like this bother me. The Manager of this store is terrible especially to have good workers. Most of the people there have been there for a while now. I have called and complained to corporate and the district manager. The district manager Lakiesha Jenkins basically told me she don’t care in short words. She seemed very aggravated that I would bring it up or that I even cared. Wow! She said his name was Travis and he had been trained and was qualified for the job. I have to disagree. I think he is working the system much like some do when they get a position like this. I know for a fact he is only there 20 hours a week at most and this is on camera. Like I told her. Also I thought a girl name Jennifer or Constance was manager since they are always there day or night only to find they are not. I’m beginning to think this company needs a wake up call.
I love dollar general..I love the prices, and I have no complaints. I do however need a Job. Rumor has it, you are coming to my town, in the form of a grocery store. Our one grocery store just closed due to owner selling out. And rumors are that D.G. Market is coming…how can I appy? as of today I am without a Job.
At 5:55pm on Thursday, August 15th, a Dollar General transport truck ran a red light on US Hwy 280 West near Birmingham, AL. There was heavy traffic that day and traffic was moving slowly. The driver had plenty of time to stop and chose to go through the red light a few seconds after it had turned red. This is so dangerous. The trailer had the number 7785 on the back. The cab had the number 68183.
gentlemen : this is in RE: to store #04769 in red springs nc. ever since the guy manager left this store, whom ever the new mngr is, should be let go of duties, this store is never clean always 1 cashier with many folks standing in the line, workers are outside sitting on the curb smoking and eating, while there are always boxes etc in the aisles making it impossible for customers to even take their carts down. the personnel attitudes truly need adjusting, some shouldnt even deal with the customers. this morning i went in, long line of course, got milk and bread and wanted a pack of cigarettes ( im 52), after waiting in line for a bit i asked for cigs, and was told what kind, again they didnt have my brand, i was going to get a different brand, and was told i needed id , i told the girl im 52, my license is in the vehicle, no id no cigarettes, is what i was told, in a rude way, i informed the girl that was ridiculous id have to go some where else, she told me well thats the policy your welcome to go some where else ( this was supposed to be the mngr) talking and. folks were in line behind me, how rude i asked her is the 800 number on my receipt she said yea, i said thank you ill be calling there when i get home, as i was leaving the parking lot she hollared out the store door, what she hollared i couldnt tell, but i can say i wont be back to that store, they are some mean and nasty folks!!! they need a new mngr and better customer service skills!!!!, several folks in town are not happy with this store…. and they built a walmart across the street now i am realizing even more why more folks are not doing much business there any longer….can you please check into this and see whats going on, dont let them know you are coming, you will see for yourself what a mess this store now is!!! thank you
can u please do something about the store in Broken Bow, Oklahoma? the manager is ruder than the employees. The store is filthy and everything is out of order. Not to mention the fact that the employees had the front door blocked because they was in the front door smoking cigarettes! customers had to go around them to get in the store. I stood in line of about 6 people waiting to be checked out not to mention the manager was over the corner talking on his cell phone. I wont ever be back in that store ever again! thank u for that horrible experience.
Dollar General . Thank you for showing your true colors. I know you can care less but my business with you have ended. You terminated my son who was just fresh out of college only because he was the victim of a robbery. How cruel is that. More than anything in the world I will like to Thank you for the experience that my son got working for your company. Now he will know that the world is unfair and to use the experience not to brake him but to make him stronger. And perhaps he will not become an employee of a business like yours. We are Spanish hard working people with dignity and proud of our heritage who worked hard and believe in justice for all. Spanish/ american. Not thief. Have a nice day.
You terminated my son when he was a victim of a robbery. It was on camera. Great and polite to the customers. Never been in any kind of trouble.You have to be a shame of yourself. Money is one thing but dignity is precious and that is one thing you don’t have. terrible what I have to read today. One thing I know , I was a customer for 25 years and will never buy an item there and hope my true friends never will either. I really thought you were a good business other wise I will have never recommended that place for my son to work. he was just fresh out of college, looking to make money to get his master. An old friend is the manager thereshe was short in help and he needed a job. DG You are cruel and don’t forget that we all died some day,and what goes around comes around. Trust me.
Betsy,
Really? Your son has a college degree and YOU are writing the company that fired him?? Really? Take some advice from someone that has years of HR experience, let your son fight his own battles. He is a big boy now, time to cut the apron strings.
I had plenty of moms coming with their over 21 year old sons to apply for a job and a few showed up for the interview ! Needless to say, in both cases, their son was not hired. I am not a baby sitter.
My guess is your son is still living in under your roof, and that explains why you are so concerned with his job. My guess is also, that him losing his job may have something to do with mom showing up at his work place too much.
YOU OWE ME MY LAST CHECK DATES FROM JAN 8 2013 – JAN 13 2013 AND THE 22,23 OF JULY.. THANK YOU.. IF I DON’T RECEIVE SOMETHING FROM YOU IN THE NEXT DAY OR SO I WILL GET A HOLD OF WAGE AN HOUR AND LABOR BOARD!!!!! I HAVE ALL OF MY CLOCK IN/OUT SLIPS
I was shopping in our local dollar general store tonight and needed to go to the bathroom. I was the only person in there besides one lady customer. I walked toward the front of the store and found two girls standing there talking as one girl stocked the shelf. I ask if I could please have the key to the bathroom. The girl standing there doing nothing but talking turned around and said they could not let anyone use there bathroom after 8pm. Well WalMart won’t do me that way!!!!! I left there so mad because I was getting ready to S*** MY PANTS and I will never go back in there again, I don’t care how handy the Marion Dollar General North store is.
I have been shopping at the Dollar General Store at Yellow Bluff Rd in Jacksonville Florida since it opened. I have always received good service there by the employees, the prices are really good as well. I am writing this because of the stores un-organization. The inside of the store is continuously a mess with carts, boxes and crates sitting around in the isles. The outside of the store is even worse, garbage can running over, trash always all over the parking lot and the grass higher then the hedges; in some places it is up to my waist. This is really unacceptable;
I talked to the manager, and instead of saying: Thank you for bringing it to my attention and I will see what we can do about it. He says, sorry you feel that way; and then tells me that it is a hang out at night and that is the reason it looks the way it does. I guess they hang out in the store too. There is no one that hangs out there and all of the other businesses keep the grass groomed; as well as their parking lot. Come on DG you can do better than this. If nothing is done, I will contact the city concerning this matter. This store is an embarrassment to our neighborhood.
I love the 11878 location. That is by far the best manager that store has had since opening. She really understands her customers and exceeds the limits of customer service. There’s another lady gigi, I believe, she is super. They make this store rock!
My favorite store to shop at, I drive past two others on the way from my house and I’d rather shop here, despite the challanges ofthe neighborhood. Keep up the good work!!!!!!!!!!!
To the corporate office:
CEO: Richard W. Dreiling
CFO: David M. Tehle
COO: Gregory A. Sparks
Dollar General is missing a great opportunity here in Buena Vista, Ga., to make a huge impact and profit by opening up a Dollar General Super Store here. The small Dollar General store here is overwhelmed at times by customers. It lacks adequate parking for the droves of people in this community that frequent it. The parking lot is in dire need of repair, not just patching the large hole in the entrance way which was done and is a terrible job. We have one pathetic grocery store and a Family Dollar store which are little to no competition for the business that Dollar General already does. The nearest store that comes close to meeting many needs is over 35 miles away. I wish that I had the money to open a franchise and make us both a lot of money.
Thanks for anything you can do,
Glenn
I was wanting to know if someone could email me back and let me know if Quinton, Okla 74561 will be getting a dollar store. Word has been said around town that we are and that ad are not. Our town has about 2,000 people who live init and we have 3 convenience stores, but nothing else our only groc store closed about a year ago and the town is mostly elders who either can’t drive or don’t have away to drive 30-40 miles north, south, east, or west to go to the dollar store. It would be such a huge improvement to the little town if you could look in to building one either in Quinton, Oklahoma or somewhere close by that way we don’t have to spend all our money at the convenience store on items marked up 3times as much as we could pay for them at a dollar general. Thank you for your time hope to hear back soon, Elizabeth Parks
What is going on with dollar general? The manager named Karen is the rudest manager. They had yuban coffee on sale and of course the shelf was bare and none in the back warehouse. When my husband asked karen if she was the manager she replied ” I might be it depends on the issue”. That is unacceptable for a manager to be like that. We go to the store because it is convienient for us , but if your managers act like that , then I will tell my friends not to shop there if the staff is going to be like that to customers. If an item is on sale why don’t they order more or put a limit on it so other customers can purchase it .This was at the Stockton, ca. store located on Waterloo rd.
I live in Soddy Daisy TN The past few times I have been our DG it has been dirty and the same cashier is so rude.i went in to buy coffee on sale and as usual there was none when my husband said he would complain she laughed in his face, it did not seem to matter that she is not service oriented or did she offer a rain check .can I say BAD Service we will be going to family dollar
I have tried to get a hold of someone in Corporate Office…NO LUCK! It seems not even employees know anything but a “Alternative Disbute Resolution” phone number to contact. So…. Attention: Mr. Richard W. Dreiling, CEO, Mr. David M. Tehle, CFO and Mr. Gregory A. Sparks, COO Dear Sirs: I do hope you receive this memo & hope you will read this and do something to improve this matter. Then in turn you could receive more business and get a goal to become the best dollar stores ever established. I am taking the time to inform you of an incident that happened to me yesterday and hopefully it doesn’t happen to anyone else or me again! First let me tell you that I shop at your stores weekly and pay with my debit card or credit card. On this occasion I used my personal check. After shopping and unloading all my goods, the clerk ran my check thru your “Certegy Check Services, Inc.” machine. Matter of fact she ran it three times! How embarassing that it stated “Check Declined”! What? No reason why or anything! I had checked before leaving home that I did indeed have two hundred dollars in my checking account! I was shocked, embarrased and humilated! I didn’t feel like the responsible taxpayer, property owner and past business owner I was. I felt just awful! Then I was mad! Extremely mad. I apologized and went to my bank. They inturn informed me my checking account was correct as I had stated and they said that I should of received a code from that machine stating why. Then I withdrew one hundred dollars and raced back to the store! Paid in cash, got the receipt from the “Certegy” machine, my change and left the store. On the receipt was no code showing why I was declined! I called their toll free number on the receipt. After further discussion and research. The conclusion the Representative told me was that we had no record of you using a check in that store. Really? Seriously? I feel that is not an acceptable reason to decline a check! My number was in the two thousands also. My check, drivers license matched, no history of fraud etc… This is not a legitimate reason for a decline. I told the Representative this and that the company should correct this. I told them I was mad and that their company was awful! I do hope you can get this corrected or get another company with Representatives that are located in the “United States”. Will I be getting a reply???? I sure hope so! Thank you. Sincerely, Jean Kolar
I live in Navarro County (Texas). I shop very often at Dollar general. Sometimes several times a week. I was in over the weekend and was so offended by the words of a cashier. There were other people at the store and I am sure others heard it. I am not of hispanic or African american origin and if I was offended than I am pretty sure someone of that origin would be. I over heard her talking to another employee and she said “I can’t stand mexicans and “N******” were her exact words.I did not sy anything and I got her name from her tag at the register. Her name was Emily. I can not believe that people like that are even hired at a store for customer service. I will not be going in next time she is working. The store I went into was (from my receipt) Store number 10476
3811 W. Highway 22 Corsicana, TX 75110-2465 (903)872-4935. I hope this gets taken care of.
Every time I go into a Dollar General store and make a purchase, the receipt I get is about a foot long. With the push for recycling and conservation in the United States, WHY are the receipts so long. The coupons on the receipt that make it so long aren’t used, therefore it is a wast of paper? Sales papers and in store advertising is used, Why continue to waste so much paper?
It’s biodegradable. Rip it up and put in your plants soil. At least it’s not plastic.
For advertising. It will eventually get smaller in time, like everything else. 😉
My daughter worked at the dollar general store in arma, Kansas. Was fired but the reason she was fired was not true. My daughter’s first job. But I have been back in that store 3 times trying to give them a chance. In there today at 1:40 pm. The cashier ( cathy) to start with is rude. Asked me If I was Sha’s mom and I said yes I am. So I feel that cause of that I get profiled and am treated rude. Have turned them in before and seems like nothing ever happens. Today the cash reg. ate my receipt and I asked for a reprint and cathy said she couldn’t do that. Then the asst. manger Troy came out and said he could print me another one and needed my card to do it so let him have it and then he said the numbers didn’t match so he couldn’t do it. I asked him his name said he didn’t have to give me that information. I asked him where he badge is and said he didn’t have to wear one. I guess Dollar General is not caring on how employees of the store treat customers or single them out cause of a former employee. To top this all off the cashier Cathy was wearing a head band that still had the dollar general price tag on it. I know that they have the last of my business due to the rudeness and being profiled. I feel that this is profiling and needs to be looked into. But I’m guessing nothing will be done due to my experience of turning them in before. Thinking that I have hard feelings for the manger Debbie. But that is not it at all. Would like for this just to go away. But I now see the company won’t correct this problem so I will correct this problem. Will tell everyone my shopping experience at that store in arma, ks and will not go back to that store again.
We are having the same problem here. No-one I know used to work there but I get the same treatment. I went up the chain of management and got nowhere. They could learn a lot from companies like McDonalds, but I have no hope for change with this particular company.
ever since eagle grove got the new dollar store, the employees are very rude to customers, at the old store the employees always greeted you with a smile and ask if you found everything, now your lucky to get a thank you when you check out. the new employees are very rude and they walk away from you when asking a question, i said something to the manager how i was getting treated, she replied to oh, its the weather, since when does the weather have to do with how you treat a customer, its the customer that more or less pays for them having a job, if it wasnt for the customers, there wouldnt be a store. they dont like giving out receipts either.
If any one from cooperate reads this email please email me so i know you have it. from
I shop at 3054 in florence sc first all let me start by saying the manager you have in that store has the nasties attiude ever she yells at employees on the sales floor never greets me with a smile just a frown rings me up and not say hello what kind of place of business is this its not only me she does it to i saw several customers leave because of it one of my friends was in there a couple of weeks prior she said the manager have her under age kids working in the store she called home office on her but i guess they just gave her a slap on the hand because she is still there. I guess when you have no customers left or some minor gets hurt then you guys will do something about it and the store is nasty as hell.
I would like to start off by telling you my side of my short horrible job experience with your company.
I was brought into your corporation on July 20, 2013 to the store in Savannah, GA 31406, store number 12313. I was hired in without any proper training or signing any paperwork. The general manager there, a Mrs. Renee, gave me no help at all on a Saturday morning. She sat in her office and who knows what she was doing. The lines stretched all around the counters. That was my first day. I had no name tag and no uniform. Had no idea what I needed for the job. I was never told. I was also expected to know my schedule without a schedule made for me. The second day was shorter, better. I had help. When the second manager came in we counted down my drawer and it was fine. All money in drops were accounted for. I was told to keep all drops in my drawer so they could go get change. After it was all done I left for the day, but not before I saw Mrs. Renee yelling at the manager who had came in getting yelled at for putting away reshops from the night before. Seems he was supposed to count a drawer so Mrs. Renee could sit in the office. When I returned to work, on Wednesday the 24th, 2013, I was told that my deposits were short. How suspicious, don’t you think? The money I had dropped, that was all there when I left on Sunday, seemed to have vanished!! Not only that, seems the manager who had counted my drawer has been fired! When he had counted it all perfectly.
Now I have never been called a thief at any place I have ever worked. I have never had my reputation impugned like I did at this business. And I use that term loosely. This is the worst and most unprofessional place I have worked at. I, and a few others will never step foot in this place or any others of this business again. I think you need to take a long hard look at your manager at this store and wonder how many more employees are going to have to go through this. I believe I was set up from the very beginning. Thank you for your time and thought while reading this.
YEAH! I was hired as an ASM to work here in Austin Texas! I eagerly filled out the express hiring online and was given a pop up window at the end stating my hiring manager would contact me in regards to a schedule. I waited a week as he told me to before calling back and at that time told me it may take a little more time to get processed. I filled out the packet on 06/26/2013. Frustrated and eager to start working, I went back to the packet and logged on at that time. I just happened to click open the drug screening schedule to see if anything had moved forward. When filling out the packet I had signed off that I would take the screening within 48 hours when presented with that window. At the time of signing off on it I was not presented with a window. To my shock, within that week of waiting and upon further clicking open the links within that portion of the packet discovered I had been given a window from the 07/01/2013 to 07/03/2013. I was not informed of this by an email, by that hiring manager, or any other means. I contacted a lady subsequently in HR named Candice. She insisted that I signed off on agreeing to take the screening within a 48 hour period, which I could not disagree with. Since I missed this ‘covert’ window, I am now frozen out for an entire year from being able to work for Dollar General. Candice assured me that she did not make the policy and fully understood my frustration and graciously asked me if there was anything else she could help me with today. How charming, wouldn’t you agree?
How absoulutely assanine!
Yes, I am going to forward this email to the president and CEO Richard W. Dreiling. I will reply to this posting to inform you of the resolve. Oh btw, I do not drink or do any drugs, ironic huh?
I would like to also forward my email to DG CEO Richard Dreiling, but have been unsuccessful in retrieving any kind of contact for him. What did you use?
These sort of things need to be addressed and I often wonder if there is anyone from DG corporate monitoring these comments.
I went in Dollar General in Hartford Kentucky… They were playing A Song very Loud… With explicit language..!! It was very offending to me.. I am a Christian and I was appalled that words like that were just blaring threw out a public store…coming from there P.A
My name is Mike Moon I own AREA ASPHALT SEAL COAT I am looking to find a contact for your stores in this area to offer Seal Coat services to Your lots . We crack fill ,seal coat, patch holes, paint strip .If there would be a different contact could you provide or direct Me in the right Direction .Thank You Mike Moon
whenever you go in any store Dollar General,IGA,Wallmart,ect and the heating and air do not work there would be a health issue with food products on the shelf that can melt or just go bad do to hot temp.can be a deadly health problem called food poisoning,so if the heating and air is not working in your store call your local DHEC OFFICE ASAP.
I used to be a frequent shopper at this store making three to four trips in a week. I believe a girl named Natasha is the manager of this store. I am writing to inform you of her behavior which is the reason I will not shop at this location again. For the longest time I have turned a blind eye and I can hold my tongue no longer as the issue gets worse with time. Every day Natasha works, her husband loiters in the parking lot. Very much like stalking behavior. This is setting a very poor example for the employees that work for her and a bad impression for customers walking in and out of that store. I understand a significant other picking one up for lunch and taking them out, but to sit there in the parking lot gawking at passersby is extremely creepy! He is there every day she is working, not just for her lunch either and I believe loitering is illegal. Since Natasha continues to let this happen you may want to reconsider her management position and give it to someone with more sense and professionalism. This situation is very disturbing and I hope you can find a way to resolve it. Thank you for your time and consideration in this matter.
The store number for the previous complaint is 09520 in Harrison, Michigan. Natasha is the manager.
Call the police loitering is against the law in most states the manager will keep him from going to jail the first time but she cannot help him the second time you call the police will put him on notice the fist time.
Sounds like one of those BF that do not trust the girl he is with. One wrong move, in HIS eyes, and he may decide to attack his girl and anyone else in the store.
DG sold me a tank of propane that they could not give me then refused to give my money back.l have filed a law suit claiming breach of trust. How you make big Co. pay is you COST THEM MONEY how Boycott their stores when the CEO’s don’t get their big pay checks or their bonus checks they will make changes or go out of business.
I have went in to the Dollar General twice now in Burkburnett Texas my son had to use the bathroom hes 8 years old both times I was told no public restrooms. I know this is against texas health laws any business dealing with the public has to have a restroom.
Thanks
Jean Bergquist
682 333280
CALL YOUR LOCAL DHEC OFFICE
Store number 06993 onhwy 64east just outside tyler texas has a perverted black manager he was outside smoking a cigerett when I dropped a can I went to pick it up and he said I would love to tap that ass to another man he was standing with im appauled that dollar general corp would hire someone like that as a manager I will not shop there again his name was doug from what the cashier told me
It is called sexual harassment. Get someone to help you by filming and recording this. Then call a lawyer.
I just spoke with Malia at 615-855-4000 and asked to see a list of winners from your monthly sweepstakes.I tried the dollar general website and saw many other sweepstakes but not the monthly one.Why aren’t there lists of winners in the stores???It makes me wonder if there really is a monthly sweepstakes………….
Call your state attorney general they should be able to help.
I filed a complaint on july 10,2013. Two days later a district manager contacted me and said that he would get back to me and never did. My problem occured @ store location 7701 and I was threatened,yelled at, and accused of stealing, as well as having my moey thrown @ me. I’m ready to seek counsol now and take legal action because of the matter that this was done to me . I don’t think it is right that no one has contacted me. About this and I’m angery that I’m not importent enough to it handle. Please email me back or call me at 2107731946. Thanks john
Someone from TN needs to see what the hell is wrong with store 03215 in Odon, IN. The store looks like a bomb went off. It has looked this way for over 2 years. No matter where you look there are bare spots where core product should be. The delivery carts are all around the store filled with product, yet product missing from shelf. It was a great place to shop 3-4 years ago. You knew the clerks and the manager. Now its like a who got hired this week. I’ve worked retail in the past, its not rocket science. Product will not sell if its in the back room. Rotate the stock. Keep clutter off the floor. Keep at least one clerk at the register so people can check out in a timely manor. DG spent a lot of money to upgrade the store in Odon, In. You would think you would have your store clean, supplied, and have enough staff on hand. DG either needs to get this store in order or just close the doors. People in this town are getting tired of the clutter, both inside and just outside the doors. Between the junk sitting on the sidewalk and the carts that are never brought in, have seen at least 7 at any given time, it looks more like a junk yard instead of a multi million dollar operation. Its a shame what has happened to this store. Since we have a new interstate within 4-5 miles of here I guess its not that difficult to shop somewhere else.
Blame UPPER management store managers only make $10.00 an hour to run a store remember you get what you pay you pay sorry wages you get sorry help.
What has happen to the Dollar General Store in Coker, AL.? The manager that use to run the store is not there anymore?? He would keep the store stocked !! Now you are lucky if you can fine anything on the shelves. I don’t know where he is …but DG should try to fine him and bring him back. I am not the only one talking about this in Coker. Most are going on to Walmart to get what they need. And we know Walmart is glad we are back.
The Dollar General Store in Inola, Oklahoma is the only store in town where we can buy almost everything. The employees are always friendly and the store is almost always stocked really good. However, it is July…..100 degrees and the ac is out again at the store….It was 93 degrees in there today…..they were closing the store because of the heat. No customer or employee should have to endure that. The poor man that was checking our people before they locked the doors had sweat dropping off of him…felt sorry for him and other employees. they said the district will not fix the ac…it has been broke several times already this summer…You need to repair all ac that need it and reward the employees for hanging in there!!!!
Call your local DHEC
I live in Grapeland, Tx. the store in our small town is basically the only grocery store that we have. This store is in desperate need. The shelves are not stocked properly, the merchandise is sitting on dollies from the truck, sitting in the isles waiting to be stocked on the shelves. I have gone by two days in a row just trying to pick up sugar and salt and the shelves are empty. The store has two check stands but only one is ever open. There is always a line to wait in and no one ever comes to help out the one checker that is working. I have waited as long as 30 minutes just to get checked out. This store either needs more stockers to get the merchandise stocked and moving, and more checkers to keep the customers from having to wait. Or new management, one who keeps the customer in mind and not keeping payroll cost down so that their numbers look good to headquarters. I have worked in a grocery store and I know what takes place and this store need desperate help. I also run my own business and I know that this is no way to run a business.
I went to the Dollar General in Maumelle, Arkansas, to buy some cleaning supplies. I only had $40 to spend. The ticket came to $39. When I asked to take some things off the ticket, because I did not want to spend that much money, the rude store manager said, I am going to call the police because you are taking to long to check out. I had to explain this to the police. I will never shop in that store ever again.
The AC in your Titusville Florida store on Harrison doesn’t work. It is JULY, and I was sweating buckets for my 20 minute shopping trip. According to the managers, your cheap asses wont pay to have it fixed.
OSHA needs to hear about this.
All dollar general stores are like this. I have worked at one for 3 years now and we live in Texas ,where it is so hot in our store we almost faint. the air works they say, but there in NO insulation at all in the building so when the door opens which is all the time, the air goes out. people have actually quit because of this. I dread going to work in the summer here.
I really think u need to do something about your store in Montour Falls NY. First they play the music so loud in there your head pounds. Can barely hear the cashier talking to you. Second the employees who smoke stand right outside the door so going in or out-you get a facefull of smoke. And third it is FILTHY. Dirt and garbage all over the floor. I know alot of people who no longer go there and this being a small town-not good. This will probably not do any good but wanted to put it out there.
Pursuant to my complaint several months ago regarding a couple of stores in WV where I frequently shop, having filthy floors. I received an EM response right away, and after a couple of months, I note that at least two of the stores have now cleaned up and polished the floors. The stores now look, smell and feel better upon entry.
Thanks DG for taking note.
Sharon C.
Well hello to you Dollar General Corp./ retail chain
I feel I had to post this because I sent this the store direct and was replied by the corp. office whom said it was going to the person whom it needed to be sent to, but still no one has contacted us or our daughter in this matter.
I am Mr. and Mrs. George up in Tekonsha, Mi Store # 12985
Where about 11 months ago our daughter was hired to work/ For the dollar general store in Tekonsha , Mi
As a single mother not letting life downs keep here from pushing harder. (As we all know it being young today has hit hard hits before they even begin to live. The new people of America have to push harder in school and college before they can work even harder into days world to grow as a whole. And as well we are telling ours kids they can being anything they want to be with hard work . And yet each day for the last 10 yrs it is even harder for the next generation to step out and survive. ) But as when our daughter told us at different times say “ Wow I work my butt off for the store and still am broker and live at home. “ But we told her this hard work the highs and lows would pay off one day. (But again most of us know in the market today it is like walking all day to find the road has stopped, and you are working for either min. wage or hardly above it, trying not to starve)
But you know finally in Jan. 2013 our kid was so happy to come to us and say hey you know what., I get to take my drug test I made it to key holder. and then a week or so later she come home again and said I was told that are asst. manager is leaving for a different store, so I can move up to that.
And you know what if made us feel so good that she was feeling more pride more self go then ever before.. She even go her own place based on the promise, from the store she was moving up to Asst. Manager and timing was so great that this family grew tighter in a short time. But now 4 months later our daughter has yet to be paid the raise scale, nor the label of the 2 title’s she held in those 4 months as well. But was promised for weeks she would see her increase in pay, and her employment title back pay as well. With the estimated amount of back pay owed was over 800.00 but as of today has only received 290.00 before taxes.
And then in the 1st week of April everything that could go wrong went wrong. The asst. manager whom had to leave the store ( because she took the test for Manager, for the new Athens store, and they planned on her leaving so they repositioned the employees for Tekonsha) because of over staffed , so that person still went to Athens to be asst. manager there, she didn’t pass her manager test, So she had to move on until they could take the test again.) She ended up coming back to the Tekonsha store, taking back her asst. manager spot, that had been promised to our daughter.
Which then pushed our daughter back down to key holder and also cut her hours.
(It was known that this person was not happy at the other store and pulled strings to go back to Tekonsha’s store.) so with all that they finally paid her the back pay but only as key holder, and in acted her key holder raise. but then cut her hours back .This people.. we call using others for your gain.
So really all this was just a big hit to her, and a hard one., and still they tell our daughter ,they had better plans for her and cut her back a step plus hours, really?
So after all this decided the only thing she could do was to look for a different job, because she could not afford her new place and raise her daughter on that, because what this store did was break her pay which would result in losing her new place. So we told her to keep praying and a change would come. And one day lord heard her cry for a change and lead to a person of a person whom gave her a lead and she was able to get ask to work someplace else. Wow how great is that, Because remember our daughter was a key holder and then a asst manager with task of unlocking the store in the mornings by herself and as well closing and rushing to getting out of the store by 9:15 pm because someone sent down the order to not stay in the store passed 9 :30 because of hours paid . But yet the longer they had to closing and with bank responsibility they had less mistake and the store was double check.
And you know what we just found out as well is the nasty treatment o higher ranking employee’s of Dollar general to the work force I guess is pretty bad, talking down, placing blame, and demanding more but that this week alone that 2 people quit and one looking to quit this week alone at the same store. Why is this all in one store./ maybe others in the store should be heard as well..
So as you or whom ever read this that it is very clear where the issue was.
But we can sure say this it did not stop our daughter from fixing a problem without working in a career were the verbal and fail promises was the job. But in hope that her move will just keep our daughter alive when you all keep kicking them down.
So please as you read this with or without a open mind we can only say thank you. Our daughter is still alive and moving on with a dream to survive and care for her daughter and only wanting better not set backs..
I cant believe what I am reading!! Thanks for posting. Almost the same thing happened to me only I have been working at dg for 3 years. the assistant quit a year ago and they hired me for the job and guess what I go into the store a few days ago and she is hired back as an assistant manager and I am still an assistant there! I worked my tail off and got good evaluations . I am looking for another job now but will be talking to my lawyer about further actions. I am still in shock over this.
Sounds like DG needs a Union !
Dollar General # 2491 Magnolia Tx 77354 I bought 2 white posters boards. The cashier rang up $2.00. The sign read 2/$1. The nice cashier asked another cashier” MINDY,. MINDY wouldn’t look at us, MINDY just snapped rudely “$1.” I said “but the sign said..”.and MINDY abruptly interrupted and said “$1 each”. In otherwords MINDY did not want to explain or help in no way. There were other people in line. This was an embarrassing situation for me and my granddaughters. They do not ever want to go back in there. This is the 3rd time MINDY has has done this. MINDY explains nothing to the customer and is very rude when MINDY is asked a question. I also observed MINDY being very rude to other employees.
I just went to your store located at 8571a Ft Smallwood Rd, Pasadena, Maryland to purchase some super glue for a project. I selected a tube marked automotive super glue for $2.25 and took it to the register to ring up the sale. The tube rang up at $2.99 plus tax. I asked why it cost more than $2.25 plus tax and informed the clerk that the shelf was marked $2.25 and she went over and verified that this was true. She brought this to the attention of a middle aged man (looked like a manager) and he looked at the shelf, picked up another product and said that this tube (half the size of the one I had selected was the one for $2.25 and that someone had filled the shelves wrong. Point 1 there was another product on the same shelf (2 pack) for one dollar that was the same size as the one he offered to me for $2.25. Point 2 I was always taught that you would honor the mistaken price and fix the error before it happens again because it is bad business to loose a customer over a difference in price, especially over 74 cents. I spend anywhere from 1 to 3 thousand dollars a year in that store and that just made me mad. I went to another store for the super glue and Dollar General will probably never see us again.
I really hope someone reads this and sends someone to store #11889 in Fort Mitchell, Alabama. This store is filthy starting with the parking lot. I do not think they ever sweep and mop their floors, there is literally trash on the floors. Gnats and flies are flying around inside the store. There is merchandise all over the aisles , have the time you can not even get down some of them. Out of respect for your company’s name I would think you would want your stores to be clean and not blaring loud music. Thank you
The construction workers for Dollar General at Springside and Troublecreek in New Port Richey, Florida are not following the law. They are doing construction work in the wee hours using loud equipment along with a pump or generator running nonstop day and night. The Pasco County Noise Ordinance states the following:
No construction activities shall be permitted between the hours of 10:00 p.m. and 7:00 a.m., Monday through Saturday, and all day Sunday that produce noise exceeding 55 dBA, measured at the nearest property line of an adjacent residential area.
Construction equipment that must be operated near a residentially zoned area on a 24-hour-per-day basis (i.e., pumps, well tips, generators, etc.) shall be shielded by an acoustical barrier or enclosure during the hours of 6:00 p.m. to 7:00 a.m. daily, unless the unshielded noise level is less than 55 dBA, measured at the closest adjacent residentially zoned property line. The barrier or enclosure shall be so
constructed and maintained as to reduce the noise level to 55 dBA or less, measured at the closest adjacent residentially zoned property line. Would the CEO’s like to live near this noise and construction? Thanks Dollar General for ruining our neighborhood and keeping us up at night. What a great business!
I am very upset by the fact that a Dollar General Market is being built by Deer Park Elementary and the entrance of Cypress Lakes. There are vacant lots and buildings right around the corner on Little Road and at the opposite end of TroubleCreek where all other business are located. As a resident in the neighborhood, we were not aware of the construction until it was too late. A small public notice sign was posted on the road which I am sure most people ignored. I was told by some that attended the meeting expressed concerns about the safety of the school children, the migration species act, and the degrading values of our homes. No other notice was given to us regarding this construction next to subdivision of beautiful homes and an elementary school. We were told an appeal would have to take place by June 10 but didn’t find this information in time to stop the beginning of this nightmare. We started a petition on change.org but again too late. On the night/early morning hours of June 14, cement mixing trucks were going in and out of the entrance that was made on Springside. The workers were working in the wee hours pouring cement. A phone call was made to the Pasco County Sheriff’s Department which didn’t help at all. I told the dispatcher I wanted a return phone call which I did receive a few minutes later, however, the sheriff had no clue on whether or not they were breaking the noise oridinance. He kept asking me how many decibels. I informed him that I am fairly sure there is a law where you can not do construction from 10PM-7AM but he wasn’t sure. He told me that he would have to investigate it and would have someone go out there if they were breaking the law. It happened again on the morning of (June 18) at 5AM where noise started to begin again when a semi truck sat outside the entrance that was made on Springside loading machinary. Again with no respect for anyone in the neighborhood. We are so distraught about all that is going on with this development and how it seems it was all done underhandedly. Dollar General does not belong in a beautiful residential area next to an elementary school. I used to shop at Dollar General like many people, but now due to how I see stores are developed and placed in residential areas, I will never go back shopping at any Dollar General. I hope others decide to boycott Dollar General and picket when it opens.
Someone needs to be hired to fix the Glasgow Va store!!! That is the nastiest store ever. Stuff laying in floor all the time. Very long lines of customers waiting while employees are in the front of the store smoking. Very foul language out of the employees they dont stock anything. I have personally had to move boxes around in the floor to find what i wanted because they werent put up and shelves were empty. Disgusting and a disgrace to DG and Glasgow Va.
I found out this week that Dollar General which I thought was a Family oriented store is going to start selling alcoholic beverages. Do we not already have enough stores selling the poison. I am very much opposed to this new item on the shelf. Please retract the selling of alcohol in your stores.
someone needs to come up here and fix this store number 02299 in warren pa 16365 located on market st in the bilos plaza they heard a big wig was coming I had to stop putting away truck to straighten and face shelves because the store is afraid there gonna get in trouble for the way the store looks
I was recently hired at store number 02299 in warren pa there wasn’t even a proper interview process all the store manager wanted to do Is down barack Obama and trash Obama care it just seemed racist to me, a couple of weeks after I was hired I told them my wife got a job working nights and that I couldn’t work nights. not even a week later they had the new schedule out and had me scheduled a couple of nights I told the manager and he seemd like he didn’t care a bit, I asked one of the asistants twila and basically was told I have to decide which is more important my job or my wifes job, and two days later the store manager john pulled me in the office telling me there was a mis conception that he explained to me from day one everyone had to work nights this was never explained to me, now there telling me that if I cant work nights that ill be fired, not to mention there are other problems in this store everyone is unhappy with there job because the store manager has a bad attitude youre damned if you do and damned if you don’t no matter what you do its not ever done right there has been numerous conplaints about how dirty this store is the bathrooms are never cleaned the stock room and break room is filthy the fridge is never cleaned there are mouse traps on the floor in the stock room and the floors in this store are discusting there never swept or mopped and everytime you ask why stuff never gets done its because the store closes at 10pm and they have til 15 after to get out the doors at night, the assistant manager twila has a bad attitude and because of that you have others in management that want to quit I don’t understand it when you ask if you can be scheduled longer to get some cleaning done youre alaways told no but yet the other dollar generals in the area are spotless so whats the problem here
I HAVE ALREADY WRITTEN THE HOME OFFICE,ON THIS SITE.I WENT TO A DIFFERENT HOME PAGE,ON DOLLAR GENERAL,I LOOKED AT 70 REPLIES,AND THEY ARE ALL ABOUT THE SAME.AS I STATED BEFORE THE CEO,DOESN’T GIVE A CRAP ONE WAY OR THE OTHER.IT IS TIME TO FIND A NEW CEO THAT WILL LISTEN TO WHAT THE CUSTOMERS NEEDS,AND THE START CLEANING HOUSE,AND I MEAN CLEAN HOUSE!I HAVE LOOKED FROM THE EAST COST TO THE WEST,AND IT ALL THE SAME KIND OF COMPLAINTS,FORM WHAT I SEE THESE PEOPLES HOME MUST LOOK JUST LIKE THERE! STORES,VERY VERY NASTY!!!!
TO ALL THE PEOPLE THAT SHOP AT DOLLAR GENERAL, I LIVE IN MYRTLE BEACH SOUTH CAROLINA,I FEEL YOUR PAIN,THE STORES ARE NASTY,NO PRICES AND NEVER ZONED NOR FACED,THE MANAGERS ARE A JOKE,AND COULD CARE LESS.LOOKS TO ME IT IS ALL ABOUT THE BOTTOM DOLLAR.WELL TO THE CEO OF DOLLAR GENERAL MAYBE IF YOU GOT OFF YOUR ASS AND OPENED YOUR EYES TO SEE ALL THE PROBLEMS, AND CORRECT THEM AND STOP COUNTING ALL THE MONEY THAT YOU ARE GETTING OVER PAID FOR, AND MAY BE IF YOU TOOK CONTROL AND HELPED OUT YOU WOULD NOT HAVE ALL THESE COMPLAINTS.THE CEO NEEDS TO REALLY UNDERSTAND WHAT CUSTOMERS NEEDS ARE INSTEAD OF SITTING BEHIND HIS DESK.
NEED TO MAKE A CHANGE ON THE SECOND REPLY,IT SHOULD HAVE BEEN SAID CUSTOMERS NEEDS AND THEN,AND YOU CAN PICK IT UP FROM THERE.THAT WAS POSTEDO6/20/13,@12;49 AM.
I have a complaint to make on the manager and district manger of the store number14042 located at 23489 hwy 53 gulfport,ms 39503. The manager Aundria is the ruddiest person i have ever met. I seen her threaten a coustomer tonight telling her that she would whip her ass and end her life if she was to follow through on her complaint which she has but the district manager Robin Deerman covered up. I seen this with my own eyes and heard every word. I will not shop at this store any more. I do not know what you policy is on fratnization but several weeks ago I found the manager and DM involved in inappropriate behavior at the car wash next to the store. I know you guys don’t really care about your stores but i’m sure some local news stations would like to hear about what is going on at this store. She needs to be fired immeditly and so should the DM. As far as the workers go they are espically nice with the exception of a few. Something needs to be done. I will be starting a petion if need be or what every i need to do to get the community involed to make sure something is done. DO SOMETHING NOW.
We have a person in the N.C area that came to work for DG,we all knew Tina and we helped to train her,within six month she was our district manager.Tina is a very dishonest person,she told so many lies on managers that had been with the co.for ten years or longer.None of these managers had been written up,always good e-vals.No one from DG would talk to these people,they are getting unemployment checks every week.Why will DG not look into how this DM is doing employees?The town is not happy with Tina ,if only one person but when there is over sixteen people,since this is Tina hometown and has lived and went to school maybe it is personal and not co.policy.
The dollar store in Sayre, OK. is the worst I have ever seen you can not get down isle. There is nothing on the selves. You have to stand in line forever to check out cause theres only 1 person working…
I am writing because I was trying to shop in the store, next to my job, located at 8937 Natural Bridge Rd, St. Louis, MO 63121. It was awfully hot in there, I picked up a couple of things and hurried out of there. I asked the lady at the register was the a/c working, she replied no maam. I then asked how long has the air been out, she said for quite a while. I saw several people enter and turn right around to leave because of the heat.
This is really bad for business because it is way too hot outside for anyone to be without a/c, and then to have to work in a big box store without cool air. My heart goes out to those your employees who continue to come to work and then work in those conditions. Please get the a/c fixed for your employees and especially for the customers. Thank you in advance for your concern, prompt attention to this matter, care and consideration.
Kay Botts Hudson
Dollar Store. Arthur Illinois 61911
I don’t usually do this but I was so upset today at the Dollar Store, I love shopping there for all of my cleaning supplies and dog food and a lot of other things as well. Today they were just rude and just acted like they didn’t care if I was there or not! I got a lot of stuff and my bill was 35.10 and I had a 5.00 off coupon. Paid went to my car and checked my bill, they had not taken off the coupon. Go back in and tell them, they wanted me to bring all the stuff back in and scan it again and then take the 5.00 off!! They wouldn’t give me the managers number got to go back I just don’t think that was good!!! I know as a manager myself if the girls can’t take care of it they always give the customer my number and I do take care of it! Sorry but I was upset!!
I live in a small town in Texas where the store is always advertising that they are hiring. I have applied for 6 different positions on two separate occasions but to date, have never been contacted. The workers there are stressed because they are all over worked but I guess the acting manager gets “points” for lowering the budget. I guess It’s best I never heard from them. They talk a good game but are just like every other company, it’s all about the bottom line.
I just got back from the Dollar General in Chatham, VA. We are having a terrible storm and while in the store the power goes out. Turns out the power was out in the entire county. There are power lines down and does not look like the power will be on anytime soon. I asked the cashier will they be able to go home? To my surprise, she said NO. They are to stay open and operate on a cash basis only. I’m wondering if the greedy heads of this corporation would sit in their offices while they had no power. By the way, It was 92 Degs here today! Wonder how safe that is at night??? Work by flash lights??? Are you guys that desparate or what???
i recently had an accident in the dollar general store and i was in pain a few hours later the store manager avoided me frm thursday to monday i finally tlked to him monday afternoon and then a adjuster called me the next day i took it as if was drilling me like i had done something WRONG i was never asked if i was ok are anything frm the manager of the store these ppl have some crap with them. wish me luck people.
I would like to know if its a policy in Kansas DG stores that a customer has to leave bags and purses up front before being able to shop. Store 7478 has a sign on front door about bags and I don’t think its right for them to take my large purse from me. Do they have this right or should they have to take down that sign.
Wow, after reading the other comments, I’m not shocked the Dollar General store in Lamar, AR is having problems. They are not due to employees, but due to upper management. The store has been with out a restroom for a month, the air unit has been broken for over a month. In Arkansas the heat inside will soon meet the heat out side. Customers will not shop in a hot store because of fear of spoiled foods. Attention needs to be taken soon. But by the list of problems on the other posts, it’s going to be a while before this store gets the help it needs. So so sad.
They have problems with the air where I live too and these poor workers are having to deal with the heat and the customers. Sounds like this store needs to be on “UNDER COVER BOSS”
Today (6-9-13) my niece was caught stealing. I was called to the store to pick her up when the manager, Rachel of Dollar General in Starks, LA grabbed my thirteen year old niece on her neck where she has a red mark. I understand that what she had done was wrong and I made sure the right disciplinary action was taken, but no person should put their hands on one of my relatives, especially a child! The local sheriff’s office has record of the complaint we filed on her and if this situation is not taken care of then I will make a call to my lawyer.
Brandon Holloway
Its bad when the store manager wont contact lp when they know certain employees are sliding items past the scanner where it doesnt ring up. The same person is shorting the register losing the deposit to only find out she left it under her seat when questioned. One is drinking on the job. The store manager in wingate nc must be in on it not contacting lp.
i left an email last nite about your truck that broke 3 concrete block outside my house.u took it off the complaints page.someone needs 2 email me!
it is june 7 2013 at 1135pm and one of your trucks just broke 3 blocks of concrete in front of my house.please contact at 7245256743.
I shop at your pataskala ohio store and it just keeps getting worse and worse.It is so dirty i dont think it has been cleaned in 5 years.Today i stood in line for 22 min. while they checked out 9 people in front of me.Just 1 cash register going,the other employee was busy talking to her boyfriend and pretending to be stocking shelves.Your stores also have lost their value,alot of items you can get cheaper at krogers.
If you can sponser a nascar race team i think you could at least clean the store and hire some people who care.
Well, I was going to complain about the stores in Lansing, Leavenworth, and tonganoxie kansas, but after reading prior emails it seems as though your problems are universal. Within months of opening, each one if these stores have gone downhill. I do have to give the Lansing store credit for trying really hard to keep the shelves full, even if it doesnt get straightened. On the upside however, the store in Weston, Mo is wonderful. The manager can’t do enough for you and the clerks are friendly and knowledgeable. I really love the value at Dollar General but I am now looking elsewhere for my bargains.
At the East End dollar general in Arkansas. They stay open till 11:00 pm. Well at around 10:00 pm there is only ONE person working at this time. Anyone could rob this store. No one would know and the employee could get seriously injured !!! Including that a town right by East End called Arch Street . A bank got robbed headpoint with a gun!! I am very concerned with this !!!!!
I live in Sunnyland (Washington), IL. I shop at your Dollar General on Washington Road, it is small but I go there at least 3-4 times a week. I heard about your Marketplace stores and would really like one in my location since I don’t drive and it is a hassle to get someone to take me to a grocery store (there are no grocery stores in Sunnyland). We consider making our store and Marketplace. Ronda
Although I love your Creve Coeur, IL store, I would love it if you would add to it and make a Dollar General Marketplace. I visited a Marketplace in TN and fell in love with it. We do not have a grocery store in Creve Coeur or North Pekin, IL and desperately need one. Please consider making our store a Marketplace, the whole town would benefit. I have a good idea the current store is doing very well and I’m sure a Marketplace would do better. Thank you in advance for considering this possibility. Doris
dollar general store..2393 Dayton pike, Germantown ohio 45327….The store is a absolutely mess….I have complained several times to NO avail…..supply carts 7′ tall setting all over the isles….merchandise on the floor….either clean the place up or close the store….
Just curious, does anyone know where I can find information about dollar general’s in store services and how successful they have been for the company? Also the demographic of customers who purchase their in store services?
I live in Covington, Ga and store #11417 on Hwy 36 is the most unorganized, unfriendly, and messy store I have ever been to. The store manager is always rude to customers, and will fuss at employees in front of customers. I can NEVER find what I need on the shelves, and have to look in the carts at the end of the rows to find what I need because none of the workers seems to know how to stock the shelves in a timely manner. I know a number of people in Newton County who will drive an extra 10 miles just to avoid the headache of this store, something needs to be done!!!
Hi, I have been working at a Dollar General in Mississippi for 4 years store 10495. May 16, 2013 made my 4 year anniversary. I received my pay raise but didn’t receive my vacation time. I have called corporate several times concerning why I have not received my vacation time and finally talked to someone that could give me some kind of answer. I was told as of April 30, 2013 all vacation time got taken away.?? Personally I think that, that is unfair to me being that close to my anniversary date. I think it is very unfair to me being I have been employed with the company for 4 years and I have been a a dedicated hard worker. I have waited all year to receive my vacation time and I got it taken away from me 2 weeks before my anniversary date. Totally unfair! And as a growing major company Dollar General should be ashamed of them selves to treat their employees like that.
I live in Columbia, Mo. I Have shopped at the $ General store at 3020 Paris Road since it opened and in all that time I have never seen it in the shape it is now. It looks like a TORNADO had gone through the whole store. EMPTY SHELVES, EVERYTHING IN
DISARRAY AND VERY DIRTY! I know when they have to re-stock it gets a little messed up but I’ve never seen anything like this, This is terrible!
About a month or so ago I was in there, and commented to the new Manager how nice she was doing getting the store cleaned up from the previous Mgr. But something has gone terribly wrong since then. At this time I have no intentions of shopping there again.
I shop Dollar General 2-3 times a week. I do love the ease of shopping stores in rural areas. However the store in Hardin Ky 42048 is nasty. When you walk in the cashier station is what you see, there is garbage filling trash can and spilling all over the floor. Stock sitting all over the store, floors always look dirty, never swept or mopped. Stuff on the floor all over the store, from trash to products. It is really disgusting.
A store recently opened close to me in Aurora KY is awesome. It is clean, neat and in order. But this store is out of the main way I travel I go by the one in Hardin more often. So I really wish someone from corporate would check this out. It has to be hurting you in sales.
The Dollar General Store in 2900 block of Niles St., Bakersfield, Ca. 93306 has very weak management and cannot keep their trash picked up in the alley where they dump many papers and boxes. Trash blows on yards in the neighborhood but they continue to have many excuses. Management claims that they are in the city and refuse to admit that they are in the county area which has control of the trash laws. They hae been contacted locally many times to no avail. EVERYONE SHOULD STOP SHOPPING THERE.
im trying to find out if I can ever be re-hired at a dollar general store in sc I use to work at one in san Antonio tx but I had to quit cause I had family issues but now I leave in south Carolina and would like to work with them again but im not re-hireable what can I do so I can get hired again please if anyone knows anything let me know thanks Roxanne
I just want to commend one of your employees. I don’t know her last name, but her first name is Amber. She works at the new store near Rockfield KY. She is 20 years old. First off I had been to the store twice last Saturday, May 25th to buy supplies. Love the coupon days. Back to my story. My daughter who is due to have a baby on June11th, two grandchildren and I were on our way to Bowling Green around 6pm. We heard a loud boom and the tire light went on. I pulled into the Dollar General parking lot and my tire was completely flat. My son-in-laws were out of town and didn’t know who could help us. A man drove up and said he would go home and get an air compressor. He did and began to air it up, but obviously it was going to need more than that. This young lady, Amber, came out of the store and asked if she could help. I didn’t think about her knowing anything about tires, so I told her the man was trying to work on it. She talked to the man and returned with a tire plugging kit which I had never heard of. He couldn’t find the hole, but she did. She was able to direct him on how to fix it and they proceeded to get it repaired. She even gave us her number to call if we did not get home from there safely. She said she knew someone to come get us. She not only would not accept any money, but she paid for the kit. People who really care are hard to find. Many others passed us by and I don’t blame them for that, but she went way out of her way to help us and should be commended. She is a valued employee that I wanted to recognize. I shop the Dollar General 2-3 times weekly.
Complaint…..
The dollar store located in Rosewood Florida, Levy County has no air conditioning. The temp is so hot that all chocolates are melted. It is currently around 90 degrees here. No one can stand to be in the store for more than a moment. I’m sure health codes are being broken . Food has to be kept at a certain temp. I also feel awful for your employees. Every time I go they are sweating so bad. Oneof them is even pregnant. Please take necessary action to fix this problem for the safety of all employees and customers.
If action is not taken I will have to report this to the Better Business Bureu and FCHR.
THIS IS A COMPLAINT………..
5/26/13 ABOUT 145PM I JUST LEFT YOUR STORE #02556 SOUTH HWY 127 HICKORY, NC 28602. I WAS WITH MY GRANDDAUGHTER PICKING OUT PARTY ITEMS FOR LATER AND A MANAGER NAMED SUSAN WITH RED HAIR. WAS GOING ON AND ON ABOUT HER HAVING TO DRINK JACK DANIELS BEFORE HAVING TO COME TO WORK AND SWEARING LIKE A SAILOR INFRONT OF MY GRANDDAUGHTER. THIS I CANNOT LET HAPPEN AGAIN PLEASE FIX THIS PROBLEM THAT YOUR STORE HAS. PLEASE RESPOND TO THIS EMAIL IN A TIMELY FASHION.
THANK YOU
BRETT
YOU CAN USE MY EMAIL TO RESPOND
I am concerned about the Dollar General you have in Hennessey OK. This store is only 1 year old. (You built a new one because it has done really well in this town). This store in the past has been a really good store. During the past several months, I have watched this store decline. I was in this store yesterday. The shelves are empty. My family members & friends have been there the past several weeks and still the same complaints. No sense putting a flyer in our paper, nothing stocked. I asked an employee why? She stated, that they have no help to stock the shelves. Employees are walking out.(Friday 4 employees walked out) What does that say?? Maybe management needs changed. According to this employee there are only herself and the manager working. You cannot keep a store open with 2 employees. I am sure that the stock that is on the shelves is walking out the door without being paid for.
You need quality managers, quality staff to bring this store back to what it was.
I am not sure of your hiring practices, but I do know that when quality help applies, they don’t even get interviewed. I also know when I go into Dollar General stores anywhere, I look at the employees working and wonder, how did they get hired? They have piercings, tattoos, can’t count change, etc. and someone I know with 28 years management experience can’t even get an interview. (this was several years ago) So what do you look for when hiring? That is the question!!
Maybe this store needs to be sold to someone local? If that is an option, please let me know.
I would appreciate an email reply. I would like to help. I know lots of people who would be interested in jobs and management opportunities . We need to save this store. We are a small town and this store was used frequently, until recently. The closest Wal-Mart is 18 & 20 miles away.
How can I help?
Thank you
Terry
I am very upset that the dollar General on the west side of Mason City IS is closing g. This leaves only the one on N Federal to shop at. I find this store undesirable to shop at due to some VERY ignorant and rude remarks I have heard from two older women who work there. One evening I asked my teenaged son to drive me there to get cold meds. While I was finding what I needed several teenagers came in. The older clerk was at the register and YELLED at the other older clerk who was in the middle of the store “heads up did u see what just came In” to which the other replied “yup got my eyes on them” the one at the register said there are a some others leaning up against a car talking to the driver…who knows what they are up to. I placed my items on the counter..informed her that was my son in the car and since that bothered her I would not be making any purchase. Several months later these same two women were working and there were two long lines of customers. Again several teens came in and the conversation between the two clerks was similar. The clerk said to me…just can’t. Be too. Careful when those kind walk in. I informed her that I was an advocate for kids and young adults and could not endorse her ignorant attitude. I think the best solution is to encourage EVERYONE with kids and teens to just not shop this store..I will do all I can to share MY opinion seeing how these two have already shared theirs!!!!!
Is there a policy in place concerning when the schedule should be posted? Here it is Thursday and the schedule beginning Saturday isn’t even posted yet. Ridiculous. How is anyone supposed to plan anything?
It would have been a yr. This past April I work for dollar general.. I work my shift an quit Easter Sunday.. my manger a couple of months b4 that she was fired for clocking out employees while were still on the clock.. my concern is the new manager had her son at work on my shift while she had a confrence call with her boss.. he losses his moms keys an patted me down 3 times.. I asked him to stop and the third time I ask what’s wrong with him he said do u have my moms keys… I was said no & don’t touch me anymore.. I need someone to contact me ASAP.. not right she broke store policy and her son put his hands on me an she still has her job…
I have been on the dollar general website for the past hour trying to fill out an application. Well the website will not let me so i call my local store and told them she says just keep trying we know they are not working like they should okay no problem i tried for another half hour and it still is not working and i have not been able to get a hold of any one at the corporate office..
Dear Dollar General Main Office,
I would like to make a complaint about the store manager of Dollar General in Rural Retreat, Va. I was a previous employee there and had to be out for surgery. The doctor wanted to take me out a week early due to pain associated with an endometrioma which he said would burst which could be fatal and gave me a doctors note. I called to tell the store manager and she responded in a hateful voice “whatever” and hung up on me. I also worked in extreme pain one night and she jumped on me because my work wasn’t done, I had called her that night to let her know that I would stay but I couldn’t hardly stand up for the pain so I would be slow and everything may not be finished. The store manager had known 1-1 & 1/2 months prior to my surgery that I would need at least 2+ weeks off. She never said anything to me until time for me to be out of work before my surgery then she told me that she couldn’t give me time off for it. In which I had to quit and didn’t have time to give a notice. I was also late for work one morning due to my alarm being set wrong. I had never been late before or missed any days. I called her and told her I would be there immediately and once I got there she was talking about me to all the other employees yet she didn’t say anything to me or talk to me in her office at all, she just discussed how “pissed off” she was to my former employees. It has also been brought to my attention that she has talked to other employees about my medical situation since I have left and this is a HIPPA violation.
My brother in law works for one of the Dollar General stores. I am not going to say the name of the town and the location of where he works do to the fact I do not want him to get in trouble for what I have to say. I am highly upset with this company and I for one have lost so much respect for this business and I will never shop at Dollar General again. His older brother is going into heart surgery in the morning and there is a extremely high possibility that he will not make it so the family is going to be with him tonight and my brother in law asked to go down to be with his family and this hard time but the manager told him that “HEART SURGURY” is not an important surgery!!!!!! Well excuse me but last time I checked there is only a 50/50 chance of someone to make it threw that and his older brothers chances are even smaller do what has taken place the past year or more. I for one am extremely out raged at this. I am told at the company that I work for that FAMILY COMES FIRST!!!!! I fell that that should be in every company policy but apparently it’s not in the Dollar General policy. You know this might be the last night he ever gets to spend with his older brother and one of your employees is taking that away from him!! If it was me I for one would just walk out and quit because my family is more important than working that the stinking Dollar General store, but he his biting his tongue and abiding by what his manager told him. This in my opinion is a lode of CRAP!!!! If that manager’s family member had to have heart sugary the next day I would bet a million dollars that they would want to leave that night to be with that person’s family member. I’m sorry but this is a sorry excuse and as I said before I for one will never give Dollar General Store my business EVER again.
Sincerely,
A very upset sister in law!!!!!!!
On mothers day may 2013 my daughter called me at home upset. I was on my way to Walmart, so i stopped in at the Dollar General in Holly Springs to check on her. As soon as i walked in the door, an employee, Tonya, was on her cell phone cussing to someone. She walked over to another employee and was talking about someone she had talked to earlier.
I stopped and asked another employee , Buff, where Casey was and she pointed me to the back of the store.
I walked to the back and found Casey upset talking to her sister on the phone, they are very close. I asked who she was talking too and what is going on. She told me so i asked her hang up the phone.
She told me she had asked Alisha what they had done yesterday and Alishsa got upset and threatened to go ghetto on Casey! I told Casey Alisha should have went home. Casey told me she tried to send her home but Alisha called Eric the manager and he said she did not have to leave!
WHAT KIND OF MANGER IS THAT WHICH LETS SOMEONE THAT HAS THREATENED THE PERSON IN CHARGE STAY AT WORK?!!
So i suggested to Casey for her to call the district manager. She said she had and he told her Eric said Alisha could stay and he could not do anything about it.
WHAT KIND OF DISTRICT MANAGER IS OK WITH THE STORE MANAGER LETTING AN EMPLOYEE THAT HAS THREATENED THE KEY HOLDER STAY AT WORK.
So i got the number for Stacey, Regional Manager, and i called her on Mothers Day and left a message for her to call me back and of course she did not return my call. Am i surprised not really, look at the track record of everyone before her.
WILL ONE OF YOU GREAT PERSON WHO WORK FOR THE DOLLAR GENERAL PLEASE DO SOMETHING ABOUT THIS OR CALL ME AND EXPLAIN TO ME WHY THIS WAS HANDLED IN THE SORRY MANNER IT WAS HANDLED?
Casey has been an employee for your company for three years now. She has trained managers and key holders and done whatever YOU needed her to do. She has worked her tell off for your sorry company while going to school to better herself.
If there was a zero I would rate it as 0. This store has gone to the dogs. There are empty shelves and plenty of boxes in every isle that have stock to put up in,helpers doing nothing. What’s going on? Don’t waste everyones time pulling into the parking lot. Store #082182865-ph-334-702-7652-Hartford Al Hwy-This is not the only store in Dothan Al in this condition,the best one is on the Ross Clark circle(near Motels) but they don’t keep enough cereal we like,(the cheapest corn flakes).Thanks,Good luck.
I go into this store quite often and I have already have issues with this one manager, Kelly. She is not polite at all, this last time I went in there to buy a couple of things, one being a mop. It was the only one left on the shelf and there was not a price on the mop itself but there was a price at the location where I picked the mop up. I get to the register and she said she cannot sell to me because there wasn’t a price on the actual mop. I said, your kidding me. I don’t understand why she could not have looked the price up or gone back to the location where the price of the mop was ($9) I was so upset that I walked out of the store. I will not go into that store anymore, even though it is convenient to go there instead of a large store. I have never been to a store and was told I’m sorry we cannot sell you something because it doesn’t have a price.
Dollar General # 12332
8002 Fm 1765
Texas City, TX 77591
Phone: (409) 933-1341
Thanks,
Athena
The dollar general in normalville pa there always people smoking there and the only boy that work there work so hard and and mops and clean up everyday. When the people that smok they do not do any thing they need to do something about this I do not need to put evey think on the boy that work there if you need any more question call me @ 724 322 7063
I am a former employee with the company and I would like to get rehired. I left for what I thought was a better job, meaning it paid more money and wasn’t as laborious. However I did not agree with this type of work and I tried to get another job within the company. I was informed that my name had been placed on a “no-hire” list due to the fact I didn’t provide a notice. The company that hired me needed me to start right away. I was wondering if it would be at all possible for this process to be lifted because I really did enjoy working for this company and would like to work for them again if at all possible. Awaiting a response and Thank You very much for the consideration.
the manager at you paoli dollar general store needs to go. she’s hateful and rude. she treats everyone that way. Complaint after complaint has been made but this company seems to think it’s fine for a store manager to treat its costumers that way. if they didn’t think it was fine to treat costumers that way she wouldn’t be there.. I won’t go back there.
i visited 1 of your stores this morning,at 907 am. this store needs some magor cleaning. i have never been in a store that was so dirty, seen a employee. kicking merchantdise under the selves instead of picking the items up she kicked it under the shelves,,the store is located at 1464 W. Buckingham rd. garland tx.store #01896.
The store on Loop499 in Harlingen Texas has a few lazy employees. Just about every time I shop there one female manger is outside sitting on the merchandise smoking. Same employee is reading a book not working at all. Seriously why does the Manager hire lazy people??? I’ve been shopping there and one employee is on their own for almost a3 to 4 hours alone!!! Lines get crazy people need help and it is impossible for that one employee to do it all. It’s an inconvenience to the customers as well as the employee. There should ALWAYS be 2 workers at any given time. One to assist customers and one to checkout because this store is always busy. And one major complaint I have is why can’t Dollar General post signs to give employees the right to refuse service to some customers. People let children wander around the store unsupervised making a mess which leaves other customers feeling they can’t shop in peace or worse for a customer or employee to have an accident. An employee can only pick up to keep the aisle clear for us when a child or children keep making a mess. Another complaint is employees should not show up hungover or sleep on the job. Main managers need to help out more too!
DO YOU PEOPLE WHO POST THESE COMMENTS EVER PROOF READ WHAT YOU ARE WRITING ?????????? GEEZ – HOW CAN ANYONE TAKE YOU SERIOUSLY WHEN YOU CANNOT EVEN COMPOSE A SIMPLE COMMUNICATION !!!!!!
They are acting like the employees at Dollar General. They can’t compose a simple sentence so they thought if they acted and spoke in an uneducated manner someone might listen and understand what they are saying!
I visited the store on Nichols Sawmill Rd and Butera, Magnolia, Tx, May 2 at noon. Three employees were playing frisbee on the front sidewalk with the door propped open.
I have not been in a store that filthy since never !!! The refrigerator section where the milk is kept was filthy with spilled milk on the shelves and floor of the area. the entire section was dirty. The floors looked as if they had not been swept in days. Broken down boxes and other trash was piled on a cart in the aisle and I could not even get past it. Stock was piled around waitiing to be stocked and merchandise was piled on carts in the front area. I was appalled at the condition of that store and will not ever enter that place again. I felt as if I needed a shower when I left. Does the store manager not care about the place ? I was only in the front of the store but Lord knows what the rest of the place looked like!! Instead of the employees playing outside they should have been inside cleaning up that filthy place !!. I really don’t expect any results from this, because if anyone really cared the situation would not exist. As with many other companies, the corporate bigwigs are more interested in their mega salaries than getting out in the stores to see what is going on. Well, and you probably don’t care, YOU HAVE LOST A GOOD CUSTOMER !!!!
I live Murrells Inlet S.C. and the Dollar General is in the same area. One big problem is everytime I go into the story(about twice a week) products are not being unloaded from dollies. The shoppers are having to go around these cart and move them out of are way. It I a big safty hazared and is making me go out of my way to shop a cleaner story.
Hello,
I am located in Newhebron, MS and occupy the building next to your Dollar General location here. I have been trying for six months to contact someone concerning the lease of this location. I have left numerous messages with Ann Heisse at 615-855-4772 to no avail. The Town of New Hebron would like to apply for a Community Block Development Grant on the empty lot between my location and the Dollar General. We discovered that this lot was inadvertently included in your lease. Since this lot contains a concrete slab that is about two feet higher than the Dollar General slab, but on even ground with our building, we would like to expand adding approximately 5 more jobs to our small town and additional revenue of course for Dollar General. Would you please direct my email to the appropriate office that might warrant a reply. My contact information is below. Thank you for your time.
Wanda McNerney
601-214-1561
I was working for dollar general at corpus Christi texas 9850 leopard st and I left dollar general for another employment . and co worker told me I wasn’t able to go to dollar general because I left during an investigation, so im not even able to be considered for employment because of that incidient I think it is wrong for dollar general managers to treat their employees this way. I really need a job so I called and talked to human resources for dollar general and she told me that the manager put in a code to make my application no rehireable. I did nothing to incriminate my employment there all I did was leave because got offered a better paying job and hours , I still wanna work there at dollar general part time but they computer generates my application no rehireable. I think its wrong . I DID NOTHING WRONG!!!!
I was going to report the condition of your store at 2714 Arkansas Rd. , West Monroe, La., but after reading the reviews on several websites, it seems that all Dollar General stores are pretty much the same. Store aisles impassable, filthy conditions inside and out, rude and lazy employees. The West Monroe, La. store is so bad it shouldn’t be allowed to continue doing business. I will NEVER enter another Dollar General store anywhere!!!
Trying to contact you people to file a complaint is a total joke. You ” customer service” can’t even put someone on hold without hanging up in them. Your website form simply doesn’t work and there are no supervisors available. You are pathetic
I am a Dollar General employee who was injured at work on March 21, 2013. I was seen at the emergency room, then sent to a hand specialist who determined I could not return to work at the present time. I have been harassed and threated repeatedly. I was sent to Scott and White where I was seen by a physcians assistant. He could not examine my hand. However, I was then told I was on the schedule. My paperwork from Dr. Richardson was given to my manager, Brenda Vasquez. It stated that I was unable to work. Risk management tried to tell me they would not accept my claim. I recently found out that Brenda Vasquez asked Candace Gonzales, also an employee for Dollar General to write a statement saying I told her I was not injured at work. Candace Gonzales was injured a few days later. Her husband brought the doctors statements to Brenda Vasquez and Christina, another Dollar General employee witnessed this. Brenda tried to get Christina to state that Candace was not injured at work and claims she never got any statements. Brenda told Candace when I got hurt that Kevin Gordan, our district manager would find anything to fire me. She also told Candace that she was not telling Kevin about her injury because he would fire her. Candace was fired yesterday saying she was a no call no show when she has doctors orders that will not allow her to work. Brenda had told her that Kevin Gordan said she had to file a leave of abscence and she did, just like I have done as well as filing with risk management. The following day Brenda fired her and said she would not get personal leave anyway because she has only been working there since January. I have received no disability pay although my injury happened at work. I am constantly being told I am on the schedule when my doctor has not released me. I am right handed and my injury is to my right hand and it is in a cast. We are both being treated like dirt and its gotten to the point where I feel I have no option but to hire an attorney to fight for both mine and Candace’s rights. If this is the way they treat loyal employees who work hard then maybe they shouldn’t be in business.
My name is candance gonzales I was a employee at store 13525 bryan tx I was fired on april 12 2013 after filing for a leave of absense on april 11 2013 and for workers comp for a work related incident I was threatened fro m day onei after my injury being told I would be terminated if I filed workers comp or for a leave of absense because she said our district manager kevin godwin didn’t put up with that I was so confused and not sure of what to do I mean this was my boss telling me this I needed my job I’m raising 3 of my grandkids and this is killing me on top of being hurt and can’t search for another job I was also denied their injured workers ins benefits becauuse I didn’t put the injury in within 24 hrs but what was I suppose to do I was being threatened this also just happened to another one of my coworkers april wyatt they fired her for having a work related injury as well but now she’s getting calls since she’s decided as have I to follow up with a lawyer getting calls asking when she will be coming back to work what really she was fired we both were wrongfully I just want the public to know what this company has done its pathetic!!
TO WHOM IT MAY CONCERN i shop at your store on S.E.59th,OKLAHOMA CITY a lot. EVER since the male store manager left the store is filthy with trash in the aisle. ALSO a lot of the items do not have a price on it and they do not want to tell me how much it costs. I do not like going to it anymore. SINCERLY,MR.WOLF BAUGHMAN
YOU HAVE SOME SERIOUS ISSUES in your Glen Rose Texas store. You should hope and pray that your insurance provider does not walk into this store. They would drop you like a “hot potatoe” It is a very filthy store and there are hazards all over the place. Shelving taken down and proped up in the isles, step ladders left out unattened, empty boxes all over the store, stock trucks blocking end caps. I have photos to back this up. I called your corporate office in March 2013 to complain and I was told that your DM for this area, Diane, would call me back within 24 hours. This did not happen. I called the corporate office back after 48hours and then she called me. She was VERY unprofessional but she did tell me that she would address my issues with the manager. I had to call the corporate office again today over the very same issues. When you first walk into this store you see TRASH. Not to mention the spilt sugar on the floors all over this store. I am now waiting for a Regional Manager to call me and very anxious to see if there is a response and some attention to these issues. I feel that if this was a very concerned corporation, they would consider and impliment “Secret Shoppers” to visit ALL their stores nationwide and keep a report card on them. I say this after reading several other post of complaints. I am seriously considering to stop shopping at Dollar General Stores and shop at FAMILY DOLLAR STORES which are kept very clean and have very friendly staff.
I am a former employee of the Spartanburg SC store at Carlise Crossing on Parris Bridge Road. I had to walk out last Friday because the Manger on duty would not let me take a break and I had to go to the bathroom really bad. I started work at 8:00am and at 2:00pm Carrie Chavis still had not giving me a break. I was leaving at 2:30pm. I almost peed in my pants. If I had not left I would have. I hope you take this serious because the labor board would.
I would like to pass on this information to you with hopes that something will be done,the manager a your Carbondale pa store by the name of Denise Huston,should be fired,she is a disgrace to your company, as a customer I have witnessed her abuseing her employees,and also customers,i have never in my life seen a manager call her employees profanities,and belittle them in front of other employees and customers,hope something is done.thank you.
Shut the hell up
I was in store #01793 at Murfreesboro, Ar. to day..tthe store was so junked up u couldn’t shop..could not see most shelves..buggys wouldn’t go down isles awful!!!!
04/07/2013 7:10 AM(note differing font sizes of numerals in your program)
The comments addressed below apply to Corporate level decisions and should not reflect upon the store where I shop. I shop at the store on Marsh Lane, Marsh Lane &walnut Hill, Dallas,Texas. I tried several times using your “contact us” page, it kept “hanging-up” and doesn’t let you enter certain fields and enter the necessary date. Don’t get me wrong I like your store and find a good value in your merchandise. Is your chain competing with Walmart for the dearth of employees and the unstocked shelves? I use several of your muscle liniment/soothing products.
Here are comments in general and in specific to three products:
A) Rexall Ice Cold Analgesic Gel, for a week there has been none of this product in the shelves. When they did receive some, they only received and stocked three jars. I bought the last jar yesterday.
B) DG Greaseless Muscle Rub Cream, for a week there has been none of this product in the shelves. When they did receive some, they only received and stocked about eight tubes. I bought 4 of the eight yesterday.
C) Dr. Sheffield’s Muscle Rub Cream. I bought the last two remaining tubes yesterday.
Comments/answers I have heard and been given when asking employees, these seem to be “Corporate” answers and not those of the individual employees. Specifically when asking about when they might have a product:
1- We’re expecting a truck in tomorrow, and then we will have to unload it and restock.
2- We only get whatever the warehouse will ship us, regardless of what we order or ask for.
3- There is a 50 fifty chance we will get what we requested.
4- We’re expecting a truck in tomorrow, and then we will have to unload it and restock.
5- The truck came in yesterday, but we haven’t finished unloading and restocking.
On this page something in your program causes the numbers 1 & 2 to appear to be a much smaller font than the other numbers. Thank you for your attention concerning this matter.
Sincerely,
August Doskey
(214) 350-9065
augustdoskey@yahoo.com
(Please! Please! ) We NEED a Dollar General in Venus Florida. 33960 We are about 20 miles from any town , yet there are many families living out here. Please again consider . It would be a money maker, We’re tired of driving 20 miles to shop!
I would like to bring attention to a manager at the Waynesboro, Pa. Dollar Store on Main Street. His badge name is Carlos. I would like corporate to know what an outstanding employee they have in Carlos. I never enter that store when he isn’t working hard, helping customers, and always has a smile and a greeting for everyone. He’s never been too busy to help me a number of times with either finding a product or assisting me in some way. I never leave the store with out a friendly good bye. It’s rare these days to come across a real professional, yet friendly and helpful representative of a store. He should be commended for the talented way in which he represents Dollar General.
Sincerely, An impressed customer
Do not shop at the store in Pea Ridge Arkansas The manager MaryJane gossips about people and the assitant manager Amber complains about how hard they work her you can not even enjoy your shopping experiance
I am a dollar general employee. I am very upset that even though it is against the law and Dollar General claims to not discriminate against pregnant women I have fallen victim to this awful behavior. Within a week of telling my managers I am expecting my hours have been cut from four days a week to one and they have been extremely rude to me. I had no problems with anyone until I announced my pregnancy. I have been treated very poorly and have had false accusations of becoming unproductive even though my work ethics have not changed and I continue to do my tasks as instructed. I feel as though they are trying to get me to quit because of my condition. I would like to see something done about it. I have a growing family to provide for and am unable to do so because of their prejudice.
They are hirrible employers according to Amber
Lol
I shop at Dollas General at 100 block of S.E. 59th St., Oklahoma City 73129. I know y’all spend alot of money on NASCAR, which a really enjoy. But could you please spend a couple of bucks and fix the POT HOLES in your parking lot. Fixing front ends, and bent rims, get pretty costly. Thanks for your attention. They have been there for several months.
Hello, my name is Lillian. I have shopped at Dollar General 1147 Hwy 21 W Cedar Creek, TX 78612-3129 since this store was built. I never had a problem, until October or November 2012 with this clerk Eva. First of all, I took a package of tee shirts back that had been open by my 16 y/o grandson just to realize that they didn’t fit since they were a size 8 for little boys. I neatly fold the shirt and tape the bag back up. I took the pack of shirts back to the store and encountered my worst nightmare (Eva). She refused to take the shirts back with the receipt. I only wanted to exchange the shirts for the right size to no avail. Needless to say she was rude. I spoked with one of the supervisors about this lady and told her what she did. This Supervisor knew me as a regular customer and had me to bring the shirts back in and she did exchange them. Eva is not a regular worker at this store.
My husband and I went into the store this morning March 27, 2013 and I encountered my worst nightmare for the second time (Eva). I was shopping with my items in shopping cart. My husband picked a box up from a cart filled with broken down boxes and put it in our basket. There was no clerk around to ask if we could have one of the boxes. After shopping for a bit this Eva walked to my basket and snatched the box out of my shopping cart and stated that I could not have the box. I asked but why? She stated that the boxes was being recycled and that people go out side to the trash and throw the boxes all over the ground. I told her but I am not at your trash dumpster I am you store shopping and planned to take the box home to ship a package. I didn’t like the fact that she snatched the box out o9f my cart I knew she had crossed the line with me. I told her that’s fine keep the box. She proceeded to tell me that’s their store policy. I told her I din’t want to hear anything she had to say and started to another isle. She thought I didn’t hear her laughing and saying that’s just to bad. I went back and told her that’s right it is to bad. She really upset me my blood pressure went up and my husband was upset as well, because he saw nothing wrong with taking a broken down box and the fact that I was so upset. She’s thankful that my husband was with me because I don not take kindly to rude people because I will come back on you. Instead of telling her exactly what was on the tip of my tongue, I didn’t. Now, that you put this store in our area, I suggest that you put employees in your store that’s competent enough to use common sense, judgement calls, user friendly with customers that is if you want to keep the store in this area. We the customers allowed this store to come in this area and We the customers will see this store fold in this area. I and many more foresee big issues for this store that is if you do not train your employees to respect the customers of this area. I expect an concert effort to ensure that this matter is taken care of immediately.
My son and I was at the store #1518 today. My son went to grab some candies at the counter and walked toward me to ask If I can buy it for him. I was at the front door talking to a friend and the store cashier ran up at us assuming my son was going to steal. When my son walked back to put the candies on the cashier’s counter to pay. The cashier YELLED at my son who’s 4 years old to get in the back of the line when there is only another man who insisted to let my son go first but the Cashier said “NO” and yelled at my son to get in the back. That’s ridiculous! My son got scared and didnt wanted to buy anything and wanted to leave the store. When I asked for the store manager. The manager “Dan” came and traded words with his cashier. I asked him why his cashier was acting inappropriately. The store manager simply replied “I allowed him to do that”. “Now you get out of the store or else I will Call the police” “You’re banned from this store” I said “I come here to bring business to this store.” He replied “We dont need your business”. That’s to show how poorly Dollar General is runned. The stored manager seem like an uneducated person. He will soon bring the store down to the ground if managerment is not replaced.
I own a store nearby and now all of my clients will not support them anymore
I live in a rural area in southeastern Ohio but have access to two Dollar General Stores. I live and work between the two stores that are about 13 miles apart. I frequent these stores 1-2 times per week because it’s a convenience for me. The one located in Barnesville Ohio is a small store and all of the employees are great; however, this store is packed! At one point there were Fall, Christmas and Valentines Day stuff in the store all at once. The isles are getting taller and smaller. Every Saturday it is full of customers non stop until early evening. You can hardly get through the store and forget about using a cart. The store is clean but why do they have to have so much stuff in there! One of the managers was trying to explain to a complaining customer that “when the orders are delivered, they have to put it somewhere”. It is crazy. Then, we got a new store about 2 years ago in Morristown Ohio. It is very busy every day. It is a nice size store but over the past 3-4 months, it has gotten quite junky as well. Today, I went there and 6 isles were being blocked by large carts full of items that needed to be put away. A couple other isles were overflowing with Easter items, spring merchandise and left over items from winter and Valentines Day and the clothes isle was too much to even deal with. That store must have a large employee turnover because there are always new faces, and it is not very clean. You have a good thing going with these stores and I would hate to think you were getting a bad rap for being junky. It is very frustrating to shop at these stores.
Just wanted to say that I had a positive experience with the store manager linda at store 01890 youngstown,ohio ,
I was a General Manager for 20 years with 2 of the largest corporations in retail history and have learned that each and every situation and customer experience is not always about following company rules. Sometimes it takes a strong manager to make a decision for the company that pays back in time and profit. I had a purchase without a receipt that was told i needed at register and was fine, but Linda, immediately seen i was upset about the situation. See i own my own business now and i had filed my receipt with my accountant. So anyway she did the right thing and gave me a store credit. I was very impressed, I have trained managers for many years to use good judgment calls, but seldom find that special person that gets it. anyway for a 25.00 dollar item , i will continue to by all my merchandise still at this location, because of her. I own several business and spend alot in cleaning supplies etc. for a 25.00 decision she saved a customer that had spent several thousand a year at dollar g. Great job, shes an asset to your company. thanks, mike ragan. Mcr contracting,llc
yes i need someone to contact me my name is gracie and i have never had a problem once you changed the manager in edcouch tx. and im not the only one with a problem he has banned several people from the store, he is a consistent liar. i went in to by diapers and he called the cops on my husband. which i found very inappropriate just cause he was not parked to his liking and therefore called the cops and told them my husband was cursing at him, which was a lie and like 4 cops came and made a scene. the cops let my husband go cause he did nothing wrong! the manager said he wouldnt press charges on my husband, but i personally believe he had no reason to and thats why he didnt go forward with it. The action the manager took was uncalled for and if you really care you will get a old of me as soon as possible like i said before im not the only one with this problem. your manager dosent give the corporate number to any one with a complaint i unfortunately found a way to be heard! he didnt give me the number for corporate so he would not get a red flag. so contact me before he gives you a big fat excuse!!
I HAD THE WORST EXPERIENCE OF MY LIFE IN ON OF YOUR STORES LOCATED IN LEHIGH ACRES, FL. IN THE HOMESTEAD SHOPPING PLAZA. I WAS ASKED TO LEAVE THE STORE FOR NO APPARENT REASON. WHEN ASKED TO SPEAK TO THE MANAGER I WAS TOLD THAT THE MANAGER SAID HE DIDNT WANNA TALK TO ME FOR ME TO JUST GET THE HELL OUT OF HIS STORE BEFORE HE CALLS THE COPS. I SAID EXCUSE ME. LET ME HAVE CORPORATE NUMBER. EVEN THE CAHIER SAID CORPORATE ISNT GONING TO DO ANYTHING. I ASKED FOR THE MANAGERS NAME AND THE MANAGER TOLD THE EMPLOYEE TO TELL ME THAT HIS NAME WAS GET THE XXXXX OUT OF MY STORE. IS THE WAY DOLLAR GENERAL DOES BUISNESS. I WILL NEVER DO BUSINESS WITH THEM AGAIN. I WAS TREATED UNFAIRLY, AND DISREPECTED TO THE MAXIUM LEVEL FOR NO REASON. MAYBE BECAUSE I AM BLACK. WHEN I CALLED THE CORPORATE NUMBER I LEFT SERVERAL MESSAGES . ALL TO BE IGNORED. DOLLAR GENERAL = BAD BUSINESS
I think in today’s economy dollar general. Is one up on the big stores. The prices on name brands are much lower. Especially on products that are needed on a regular basis. Also the food products are great, and a large variety of dollar general products that are great. I’m also a stock holder so I’m always excited about the bottom line. However, My family and friends frequent the; ( CHURCHVILLE N, Y ) store a lot. I am sorry to say that over the past 2 years. The management has been below standards and the moral of employees is really bad. Sometimes when you go in there are no employees at frontend. And you have to yell for assistance. And when you go to cashput, no one is around. This store needs , NEW MANAGEMENT. Some employees state that they are short staffed and hours are being cut. If this is how you want your stores ran. Then your company will suffer financial losses as a result. Then myself and my friends will sell our dollar general stock
I hope this store gets new management soon. Thank u….:(
Dollar general tell me why you aloud your manager to work under time of fifty hours and make everyone else to make up their work,and yet someone else is the one who looses their job,and your still paying him to still time from you so who was in the wrong me for working to make a difference, in our store,yet I’m the one who paid the price for donating time to help the cause. Thanks for the reward. Thanks Alex
I returned some items that I had purchased along my receipt. and I wanted to say the cashier was such a wonderful lady. Usually cashiers will give you the 3rd degree and ask a million questions. This woman was professional and kind. All I know is her name is Amy and she works in a Dollar General in Abilene, Texas. Thank you so much for a professional kind person, she is truly and asset to your store.
I would like get the contact information for the RealEstate/Development/Acquistion department for the Dollar General locations in Texas and North Carolina and South Carolina.
Also like to get few developers name in same area.
Thanks,
My question is I use to work for Dollar General stores 4 or 5 years. I use to drive a hour and a half to work. But back in 2010 I didn’t want to but
had to quit with only giving a one day notice. It’s been over a year. Wondering am I able to apply for employment at dollar General? I tried filling out on your website. And when I create a new email n password it would say I already have account. I never use that email for this before. So it something about forgot your p assword. So I click that it tells me there’s a problem. I just wonder is it because I can’t apply for a job at dollar general because I have quit? Or is your career website having problems?
I would like the contact information for the RealEstate/Development/Acquistion department for the Dollar General locations in Florida. Thank you, Sandra
I am owner and operator of a Floor Cleaning company( stripping,waxing, top clean etc.) I am seeking new customers.You have 3 store in which I am interested in keeping clean on a regular bases. These stores are located in Virginia (Gretna/Chatham Altavista). Need more information as to your bidding process. When and how to submit a bid.
Company is insured, experienced in floor care.
I have had the pleasure of shopping at the new Dollar General Market in Statham, Ga. I think this store will do great, and I love the model of a small grocery and general merchandise store in small towns that would never attract the large chains of stores. I have a suggestion of a location for a Dollar General Market…it is Calhoun Falls,South Carolina. There is a good population for a small town, and a nearby state park , as well as a large lake that attracts fishermen and hunters….Plus, it is a fair distance to any good grocery store. Please look into this location…..I would enjoy shopping at this location! Sincerely, Dr. Fay S. Burnett
I am hoping this post reaches someone on the corporate level who cares about the image of Dollar General and how it is perceived in so many residential areas?
We are proud to have a store in our community that provides us convenience and low prices.
We hope that Dollar General considers it a privilege that we allow it to continue to serve our community? Having said that, I would love to see that bright yellow sign that has been out for at least nine months or more to be repaired so we can prepare to turn or prepare to slam on brakes when someone in front of you suddenly turns. Our main Highway is very dark and there is no indication that there is a Dollar General at the bottom of a small hill. This store is located in Brandon, MS 39042 on Hwy 471. It would be of great service and attention to detail and public safety, if this this issue were addressed. Thank you to the person in corporate that might actually read this post and care enough to take action.
My son was an employee of Dollar Genaral in Beckley WV. His hours were cut tremondsly but when the other employees would call in My son would be the first one to go in for them. Recently he went in to get his schedual and the manager told him to clock in for a minute she needed to talk to him. he did and she proceeds to ask him about a magazine that was found in the trash with a few pages out of it. Then asks about a bottle of wine missing. Well if any one at all knows this neighbor hood this store is in it is known for theifs, Hell its been broken into I dont know how many times And My husband who was not employeed by this company kindly went and put a chain and fixed the back door that was broken into one time. Corporate didnt fix this door until about two weeks after. I dont know exactly when but anyways .. I and my son both asked for proof that he had taken these items and the manager nor district manager would show him proof. I think this is a disgrace, All my son is trying to do is work what lil bit of time he is schedualed and went in when they needed him . It didnt bother them one bit to come in for someone else. Yes My son is of age but he still goes to school and Me and my husband take care of him . THis job was for his gas money to get to school. He liked his job other than the lil bit of hours he got but he was hanging in there hoping his hours would pick up. Seems to me they do not care of their employees saftey or anything else. District manager and manager could not tell him if there was proof. What thae heck??????
i shop at the carollton ohio dollar market its a great store and all the workers there are very polite-its a great plus for our city i have a problem their pricing they have a lot of items that have no price marked on them and im the kind of customer that if i dont know what im paying for it i dont buy it-im sure other customers feel the same that adds up to loss of sales also i have a problem asking the clerks when they are busy stocking-they should tell the people stocking to make sure all items are price tagged—please reply .
I have a very large problem with one of youre stores. A check was written and because it wasent for the right ammount the manager took it upon her self to alter the check for an ammount other than what it was written for. Now there are bounced check fees because there wasent enough money in the acount to cover the new ammount. Ant now the store will not fix the problem, so if something is not done i will be contacting the police as well as an attourney either way you look at it that was fraud and youre store is allowing this to go on. The woman still has her job and has not been repermanded,and she admited that she did it. She should have called and explained what was wrong and a new check could have been written or some cash could have been added. She had stated that she did it because she didnt want hed drawer to be $10 short, i guess jail time is better. I would hope youre corperation dosent make it a habit of employing these type of people.
WOW! How did you make out? I hope you pressed charges.
Have gone to your store in Moline, Illinois repeatedly to get Wisk detergent that was advertised as being on sale. When I get there, the product is not on the shelves and the clerks say that it might be “on the truck” but there is no one available to unload the truck. Last week was the third time this has happened. They took my name and phone number & said they would call me when the product becomes available…..however this sale ends tomorrow. What kind of a way is this to run a business???? Family Dollar also advertises the same product periodically…….guess where I will be going next time????. Unhappy customer who questions Dollar General’s business practices. Notice they are always looking for new employees……problem keeping any help???.
I’ve always been a happy Dollar General customer up till today.I went to my local Dollar General store to buy some after Christmas items, in general the Christmas balloons on the stick.I was in the store the other day and there were approximately 10 left. Went back today , and there were none. Mind you, these were not sold. I inquired to a sales associate as to their whereabouts and was told that they had been destroyed today as per corporate policy. Mind you I had to walk a quarter mile in each direction to get to and from the store. I was lucky enough to find on balloon left. I presented it to the clerk and ask , that since she missed one, could I still buy it. She said yes only after whispering a comment to another associate . I was very dissatisfied with this Dollar General experience and will rethink shopping there. Also corporate should rethink their policies , especially when it inconviences the customer. MW
I am michelle carney i was recently terminated from dollar general in cove, ar. when we got a new manager i was assistant manager we runthat store 5mos. without one, but rumor has it when she was hired that she was getting rid of everybody that was already there, we ill i was the last to go, her excuse was that my drawer was $5 over, then she told me one day last wk it was over $2 that i knew nothing about until she was letting me go, i dont think its fair, i been with this store before it opened, never missed a day inless i was in hosp. when i was called in i always went, looks like she could of put me on probation or something not fire me, i loved my job and i would of retired there, i have not been able to find another job and the closest d.g. is 50miles one way, i have had alot of people say they couldnt believe she let me go, there has been alot of complaints on her, i even heard her say she didn’t care anymore about the store, whatkind of manager saids that. i did care about that store, so im really upset about it. thank you,michelle carney
I live in Texas and our General Dollar on 1507 Pleasanton Rd in San Antonio, Texas always seems to close for an hour whenever they feel like it. Its an everyday thing that they do it for no reason I mean you have store times posted so why does the manager chooses to close anytime of the day just to stand around talking while customers are outside waiting, some leave for they get tired of waiting Iean that’s your bussiness losing money. Maybe someone needs to look into that because I end up going to the Family Dollar down the street so they are making money and your NOT!!! Thank you for your time
phone #812303XXXXX
My wife and I go to your store on Weinbach Ave. just about every day and we spend over 150.00 a week. And I got a hot iron for my wife and it did not work so I took it back and got another one and it did not get very hot so I took it back and they did not give me back my recite back and they would not even give me a do bill. So please can you help us times are hard and for us just to lose the 16.00 is bad. THANK YOU MR. WATSON our address is 1725 culverson ave evansville in 47714
Greetings Dollar General,
On Friday, October 26, 2012, I went shopping at the local Dollar General to stock-up.
It was surprising to observe the many customers that did not utilize your generous five dollar coupon, yet had merchandise totaling more than the twenty-five dollar requirement.
Even more surprising is the fact that most of these customers have no knowledge of these coupon discounts!
I noticed an elderly woman pushing a full cart and offered her an extra five dollar coupon that I had in my purse. She became so unbelievably happy!
All this, to say this: why not place a pile of these coupons at the door, or have a greeter hand them out to customers?
It is just a thought!
Thank you, for caring about your customers.
Sincerely,
Connie
Its about building customer loyality. We want the RETURNING customers to use those coupons.
I work at a DG in Mississippi…I saved the $5.00 off coupons and put them near my register for customer use… I was told this is a big NO-NO!!! “Those REWARDS are for DESERVING customers… not for ‘just anyone’ to use.
SOUNDS LIKE DISCRIMINATION
I started working at DG two weeks ago and saw that there were $5.00 coupons cut out at my register so I started cutting the ones off the receipts that the customers didn’t want. Noone told me it was against the rules.
Dear Dollar General,
I have been a customer at the Marion store at 1135 East Post Road, Marion, Iowa for almost a year. I moved here last January to care for my nephews, ages 14 and 8, after they became orphaned. Both parents died tragically in two separate car accidents. We’re all still adjusting and trying to heal from our situation. After the death of my sister, my nephews were given a cat which they named Suki. She is strictly an indoor cat. We don’t know how it happened, but Suki went missing either late October 23 or early on the 24th. We have posted flyers on our community mailbox and the US Post Office has no problem with that. I went to our nearby Dollar General store to ask the if we could post a flyer. I’ve seen flyers there before for missing pets. The clerk said she would call the manager and the manager told her we could not post a flyer. That seems heartless to me especially since it would not cost Dollar General a dime. I did not get a chance to speak with the manager or I would have asked what policy does Dollar General have against posting a flyer for a missing pet? It’s not as if we are making money like proceeds from a garage sale or advertising for anything. We just want our Suki back. Many people from the neighborhood shop at this store. We thought it would be a good way to get the word out especially since many of the customers live in nearby apartments and walk to the store. Perhaps they may see our cat while they are walking. I would also like to add the clerk at the store was very kind and asked for a flyer even though she was not allowed to display it.
I am writing to you hoping that we will be allowed to put up our flyer. I am sure that under the cirXXXXstances I listed above, the manager can be persuaded to reverse his/her decision. I will post updates about Dollar General’s response on my blog and my Facebook.
I appreciate your prompt attention. Thank you.
Rita Gervais