Brad Ruoho and his wife Mistaya sold their online information company to spend more time with their three daughters. Noting that their daughters were glued more to their iPads than each other, the couple decided to create and find toys that were more interactive and encouraged family time.
The first Legacy Toys location was in their hometown of Ely, Minnesota. Later, the company expanded to include Duluth, Minnesota. Today, Legacy Toys has 7 locations.
The company was hit hard when it was forced to close in March 2020 due to the coronavirus, but Brad knew that parents would need toys more than ever to entertain house-bound children. A new website with online ordering capabilities was created and the company rebounded with more sales than before COVID.
The company says it can’t say when or even if stores will open again, but online sales are more than making up for lost sales.
Legacy Toys maintains a corporate office in Ely, Minnesota.
Brad Ruoho and his wife Mistaya sold their online information company to spend more time with their three daughters. Noting that their daughters were glued more to their iPads than each other, the couple decided to create and find toys that were more interactive and encouraged family time.
The first Legacy Toys location was in their hometown of Ely, Minnesota. Later, the company expanded to include Duluth, Minnesota. Today, Legacy Toys has 7 locations.
The company was hit hard when it was forced to close in March 2020 due to the coronavirus, but Brad knew that parents would need toys more than ever to entertain house-bound children. A new website with online ordering capabilities was created and the company rebounded with more sales than before COVID.
History
The company says it can’t say when or even if stores will open again, but online sales are more than making up for lost sales.
Legacy Toys maintains a corporate office in Ely, Minnesota.
Dear Mr. Ruoho,
I am very upset with your company. I ordered 112 penny tin whistles to bring to kids in East Africa who have been rescued from child sacrifice abuse as well as kids who are rescued orphans from the war in South Sudan. I run a small charity organization that gets art supplies and musical instruments to kids in crisis because we believe that art therapy can help these kids manage their trauma. I was happy to find that Legacy Toys had the specific penny tin whistles I was looking for.
But my order #170404 was canceled by Legacy Toys. I immediately wrote back and Jeff Kasper of Legacy Toys told me it was suspected as fraudulent because the order exceeded $400. So I asked what else is needed? I gave a valid Visa card with my name and address and there is more than enough money on my card. I also sent our website – givekidsyourinstruments.com
I asked Jeff Kasper what can I do as a customer to assure Legacy Toys that I am a legitimate customer seeking to purchase 112 tin whistles? But I have not received a response.
This is very frustrating. I am legitimate customer seeking answers to my order #170404 and a means of purchasing these tin whistles. You are presently the only store online that has a bulk amount of tin whistles. And there is no better person to sell them to than me because these tin whistle will bring joy to kids who’ve had it harder than the rest of us.
I have never been denied the right to purchase items for sale from a store so I find this very frustrating.
What are the next steps I need to take as a customer to follow through with my order and purchase whistles from your store?
Do I place another order online?
Do I use another card to place the order?
Do I place multiple orders, like 50 whistles and then 50 whistles?
Do I need to ask 112 friends of mine to each purchase a single whistle?
Should I send other documentation to prove I am who I am?
Or do I report Legacy Toys to the Better Business Bureau and flag your company on Amazon for refusing a customer a purchase on questionable grounds?