La Quinta Inns and Suites (or LQ) opened its first hotel in 1968 in San Antonio, Texas. The company was founded by brothers Sam and Phil Barshop.
La Quinta grew, mostly in Texas, during the 1970s. Phil Barshop left the company in 1977.
By 1986, the company had 170 hotels mostly in Texas and Florida.
In 1991, the company was taken over by the Bass and Taylor families of Ft. Worth, TX.
In 1999, the La Quinta corporate office moved from San Antonio to Irving, a Dallas suburb.
In early 2018, Wyndham Worldwide acquired La Quinta for $1.95 billion.
Today, the company operates over 800 hotels in the US, Mexico, and Canada.
La Quinta Inns and Suites (or LQ) opened its first hotel in 1968 in San Antonio, Texas. The company was founded by brothers Sam and Phil Barshop.
La Quinta grew, mostly in Texas, during the 1970s. Phil Barshop left the company in 1977.
History
By 1986, the company had 170 hotels mostly in Texas and Florida.
In 1991, the company was taken over by the Bass and Taylor families of Ft. Worth, TX.
In 1999, the La Quinta corporate office moved from San Antonio to Irving, a Dallas suburb.
In early 2018, Wyndham Worldwide acquired La Quinta for $1.95 billion.
Today, the company operates over 800 hotels in the US, Mexico, and Canada.
There is a lot of undocumented people working here at this hotel. They treat everyone like crap! They took my job away to keep all the people they have undocumented. They are all working there with fake names through an agency. Ice should make a stop at that hotel and check on all those workers. They won’t have any more employees after that.
Hello Mr Waters my name is Kevin Rose I recently stayed at your hotel what a pleasant environment it was horrible as a pilot I cannot fly in that weather but the hotel was awesome some guests were out of line but your staff I forget her name ad rian I’m not sure she has a nose ring which I really don’t care about but she was told by her Superior that she made somebody cry and that is completely wrong and I would love to go a little more into this situation with you but maybe I’m a separate platform I’m sure you could find my phone number or an email we were in 307 and 306 nobody ever yells at a 2-year-old child even if you’re 15 or 16 or 17 but I also seen them stealing from you with help from one of your employees you might want to look into that
If anyone is traveling to Tucson, AZ please DO NOT stay at La Quinta Inn by Wyndham Tucson East at 6404 E Broadway Blvd Tucson, AZ 85710. The floor Manager Tianna ( without Last name) is VERY RUDE ESPECIALLY TOWARDS WOMEN!!!!! After our arrival my husband ask for nice room for long stay. Reservation was made long before arrival. The room we and up with smell like urine , and absolutely horrible. It’s like your would stay under the bridge. We ask for newer and cleaner room . Manager refused provide us with clean room , and also refused gave her full name as well . She completely canceled our reservation, and we end up without hotel after a week driving across America to AZ with a German Shepherd( retired military dog) . I think our dog smarter then Managed on the floor. Most horrible Manager you can ever meet. She is not deserve title of floor Manager at all! In General hotel was disgusting and smelly ! Parking lot was dirty with garbage. We will NEVER STAY HERE AGAIN!!!!!!!!!!!!!!!!!!
Please reply if appropriate disciplinary steps taken toward Floor manager.
Thank you!
I stayed at the LaQuinta at 7255 w 183rd street in Tilley Park and the guest service dept is in need of professional development from the manager on down. I am a regular and have come weekly to the property for business and personal stays. Each time I have stayed I have experienced mistakes and problems. I got a room and was in the room and the front desk personnel gave another guest keys to my room and they entered my room at the time I was resting in the bed. They said sorry for the inconvenience and did nothing to accommodate me for the violation of my safety and room privacy. I have booked a reservation for the 9th and had to cancel due to a conflict in my schedule on the 8th and the front desk staff charged my card anyway. The manager would not take my call nor call me back to confirm she reversed charges knowing I did not stay at the property. The changes this location has taken me through is annoying. I do professional development and diversity training for Fortune 500 companies and will be glad to come into your operation and help improve the customer services for guest stay to avoid another loyal guest to stop booking with your hotel because your staff doe not know how to properly fix problems and assist guest when they have made mistakes or charged guest cards without getting proper authorization. This practice must stop. I will never put another personal credit card on file with you ever again. Depending on if the manager from this facility calls and stops trying to avoid me will determine if I ever come back. This level of frustration can all be avoided with staff who are professional and trained to treat black guest with respect and dignity when we are spending our hard owned money. I own six restaurants and have only used the property as a getaway and weekly reset away from the restaurant and my residence to get things done for the upcoming week without interruption. I can no longer be quiet when this getaway has become something I must manage the staff here as well. What kind of racket are they running here?
Laquinta hires racist blacks that think they can’t treat white people like sh*t there going to get sued for discrimination
The staff at the La Quinta near San Jose Airport was the worst ever and discriminated against me because I’m gay. Everything I asked for came hours late or in some cases on my last day there. This is the second time I’ve stayed and will never come back. I will warn others to not come to this place that makes you feel like you’re in a coach motel! Especially the overnight front counter girls and the maids which I caught on a number of occasions talking bad about me.
The staff in Chicago Quinta Inn by Wyndham Chicago O’Hare Airport, Elk
Grove Village was the worst , specially when they dont havd adequet manner to talk with customer, I never ever book any room in La Quienta inn and I never advise some one to do.
To be fair…no one likes gay people
Says you, which doesn’t mean squat to anyone else! Just shows how much you think you know smart one!!
On the month of May I spent several days on La Quinta Inn and Suites Hotel located at3127 Sloan Dr, Charlotte, NC 28208. Upon my check out since I have kids and was running late to work due to the checkout time at 1200, my son left his Fornite BookBag with valuables inside the main closet in room 205. My wife called me and told me at around 11 PM that she couldn’t find the bag with the Nintendo Switch and all accessories, games, headphones, kids clothes and an Android Phone. Since we only have one car I had to wait until midnight until I get back from work to go check on it. When I arrived to the property, it was around midnight, the night shift employee asked me all the details and advised me nothing was turned in, I explained him what happened and he said the Manager was not there and was on Vacation and he was the only one that had the key to the lost and found. To come back the next day and check or call. Which I did call and they told me they couldn’t find it. I called back and gave my information to the next day shift and no luck. Then the Manager never called me back. They were trying to buy time either to ask if someone stoled it or didn’t want the Police involved. The next week I called back again and kept calling and they gave me the run around and still didn’t want me to call the police that they will wait for the Manager to call em and check. I then called the police to report it and they said I abandoned the items, meaning they were not going to give them to me. Supposedly they didn’t find anything and I contacted Nintendo and they said the last place connected was in that location. They advised me they never rented my room 205 due to the fact the AC had issues. They never offered me a refund or tried to find the items that were definitely left inside the closet in their property. Do not stay here or leave any belongings in this location. You will loose everything and also they do not give you any kind of service whatsoever even though you paid for it. Excuse is Covid-19. The hallway smell like dog piss and marijuana. The last two days I couldn’t sleep l, the AC broke and they never fixed it. Upon checking out, i found two nasty cigarettes buds while I was cleaning the room. Also I found twi bite marks on my wife’s arm and leg. Maybe bedbugs or dog fleas. The rug was disgusting. The reason I did not leave was because I booked though Priceline and they didn’t want to return my money back. I do not recommend anybody to stay here as you will regret it. It will cost you more that what you paid. No resolution was given to me. The manager is very unprofessional and disrespectful, she told my wife that since she was asking for the belongings and he was getting upset, he was going to call the police to remove us from the property. Just because we asked for our stuff back and wanted a police report.
My family and I booked a stay for the La Quinta property at 4829 NW Expressway Oklahoma City, Oklahoma 73132 on Friday May 28th. Our stay was supposed to be for May 28th – May 31. We checked in late Friday around 10:30 Pm ( I hadn’t even booked a room until our drive up) . Kayla checked us in and it was fantastic. She put us in room 114. We walked in and put our stuff up and immediately left the room to find vending machines to get something to drink. Went to the front desk and saw a flyer stating that the pool and breakfast weren’t available. I again spoke with Kayla about this and told her that we couldn’t stay the duration of our stay because this was a mini vacation for our son and we needed a pool. No where on the website or expedia did it state that the pool wasn’t available. We wouldn’t have booked with this location if we knew that. Kayla understood our dilemma and told us that we could check out in the morning and would be refunded for the duration or our stay. That was just the answer we needed. We went back to our room to get ready for bed and started to look around. The floors in the bathroom were covered with dirty boot footprints, the night stands looked like they hadn’t been wiped down properly in a couple of days and the top of the microwave was so dusty. Our room had no trash can or remote control for the TV. The sheets seemed clean so we decided to stay. We were so tired from our long drive from Texas. We woke up early and checked out. I went to the front desk and was greeted by Sandra. She basically told me there was nothing that could be done about my refund. I could only be refunded for Sunday ( which hasn’t been done yet ) she basically blew off the fact that our room was less than clean and chalked it up to renovation dust. I’m sure that is what it is but, the point is all the dust and other stuff should have been cleaned BEFORE the room was rented. Sandra told me that she would get into contact with the owners and see what she could do about refunding me for Saturday’s stay and I WOULD be refunded for Sunday when they checked me out manually on Monday. Sandra said she couldn’t check me out on Saturday or it would charge me for the whole stay. I even got her to put in writing that we wouldn’t be staying . I had to call Sandra today Monday (May 31st ) because she never called me back like she stated she would. So before I start writing bad reviews I would love it if someone could get back to me and let me know what is going on.
Hi, Can I please get management or corporate information for la quinta hayward,ca?
it’s all there in our listing
This past weekend I stayed at the Laquinta in North Spring, tx. This was the worst experience I have had at any hotel stay. I moved rooms due to the heater smelling burnt which caused the smoke detector to alarm. When I moved rooms, I recieve a call from the front desk after i left the hotel to go explore Houston, stating that my room needed to be moved and do the have permission to move my things due to the loud music I was unable to hear the reason for the move. Upon return to the new room I was given I checked my belongings and notice money was gone out of my wallet that was in my bag. I immediately alerted the staff which the staff tried to help but the help was limited as the manager was out of town. The next morning I called to make a police report and I recieved a call from the manager. The manager comped my stay at the hotel which in my eyes is not enough. Later I spoke with the attendant who called me and he explained that they had a mix up and gave the room that I was switched to, to another person and the person who was in the room called 30 minutes later to tell them my belongings were in the room. I felt extremely violated as someone was rambling through my belongings and stole from me. Not only that but me trusting this hotel with cleanliness and the duty to make sure that my stay is a safe one I feel like they failed me. Covid 19 is very much present and to have someone touch my belongings exposing me to Covid is very alarming. Something needs to be done so that these things do not happen to customers and their health is not compromised.
I reserve two room for Nov 10-14 2019 for me and my nephew An my mom and her friend because it was our birthday and our 1st time coming to Las Vegas. We got pick up from the airport by the shuttle bus and the guy had a nasty Attitude. We check into the hotel in Las Vegas 3970 Paradise Road 89104. The guy at the desk name Jack we told him that we was going to pay cash for the room once we check out. Which he said that would be fine and we just put a hold on your card until it’s time to check out.They took the money off our card on Tuesday Nov 11.But when we got into our rooms they had one bar of soap and one face towel for 4 days. They didn’t clean the room until the fourth day.. I ask they housekeeper when he came into the was he going to clean the rooms he said oh,know we don’t clean until the third or forth day. So,I ask him to clean my bathroom and he took a dirty towel and whip the face bowl an put clean towels in an left the room.Mind you he didn’t run any water to clean the bathroom. I sat in the chair watch him threw the mirror.On the fourth day two housekeeper came to the door asking me if I want services? I said yes,they came into the room.One went into the bathroom she put clean towels and a spray bottle..Once again no water was ran once again.. The same hair that was on the tub when I 1st day was still on the tub after they left. I woke up at 3am on Wednesday look at my phone and had no internet so,I went to the office and ask the they at the desk after I went to the business center to use the computer and no service. She tells me that the owner of the hotel turns it off because they have to many homeless ppl walking around here trying to use it..So,she shut it down. I called and complained three times and I received an email from the suppose to be general manager and it was very insulting So,I called back and spoke to someone and the lady on the phone pulled up the same email. Her response like me oh,she didn’t pro read this letter before she sent it to me.. Here’s the email.. Wednesday Nov 13,2019 2:24pm
Good afternoon Mr. Morris,
I wanted to follow up with you regarding your stay. I received your comments and I want to apologize for the experience that you had. This is definitely what we want you to experience while with us, and I’m wondering what I can do for you to restore your faith in our brand and to make things right for you. Please don’t hesitate to reach out and contact me at your earliest convenience. Thank you for your feedback, and I look forward to speaking with you soon!
Warm Regards,
Lindsey Nelson
Assistant General Manager
3970 Paradise Rd
Las Vegas, NV 89169
P: 702.796.9000 ext. 5508
F: 214.524.5245
My name isn’t Mr.Morris 1st off.. When I was talking with complaints office they was saying she would like to know what could she do for me and I said she can give me my money back for this horrible stay. I have stayed in Atlanta,Miami,Fort Lauderdale,New Orleans and never had a problem with my staying in those places but here this place
I booked 4 rooms on the La Quinta website for room reservations thinking it was directly connected to the hotel and later found out it was a 3rd party booking the reservation, (which I wanted to avoid) so they took my info and said if I wanted my rooms guaranteed I would have to pay the total amount of $1249.77 for the 4 rooms now. So I complied and recently I had to cancel the trip and that’s when my nightmare began. Now I can’t get a hold of the 3rd party that booked my rooms and La Quinta corporate says there is nothing that they can do because they have nothing to do with 3rd party companies that book their rooms. The company is CCI hotel reservations out of Texas (800-468-3578). Do not book thru them they are a scam!!!
I live in Yucaipa, CA and can’t find any new info on your new hotel to be built in our wonderful town. During holiday’s I run out of room for visitors to stay over and can’t wail for your new hotel. You will do a great business here. When do you expect construction to start and end?
What benefits does LaQuinta offer 25 year Retirees . Employ discounts?
The La Quinta Inn on Macon Road in Columbus Georgia is disgusting, but safety is worse…..they wete booking rooms that were already occupied and my son and his wife were walked in on……..they stated they knew there was problem and would not do anything to accomodate us whatso ever…….the grossest, nastiest place i have stayed in 50 years…..prositutes and drug dealers love it
Having stayed here twice – I will not return again.
I stayed there last year with a couple of problems but decided to give them another try – but NEVER AGAIN. We were there for 9 nights from Aug 9 – 18, 2019. We came back to our room on three different occasions to find that our room had not been made up – and on a fourth time while she had made up the room she left her dirty cleaning rag along with a bottle of cleaning solution – which she sat on my friend’s book getting it all wet. Housekeeping left a lot to be desired. When I spoke to the General Manager on the property – Phyllis Davis, of course she apologized and offered to give us 1/2 rate for one day!! (However, she never did do that as we were charge full rate for all the nights there).While the continental breakfast – along with the waffles was good, it was about the only positive to this place. When I went down to use the computer to check in for my flight the next day, I was able to check in but imagine my surprise when I tried to print out my boarding pass – there was not enough ink in the cartridge. I would like to say that Ron of the reception desk staff was very nice and helpful as he tried to locate another ink cartridge. Unfortunately there was none. Ella (I think her name is really Elvira) of the breakfast staff was so gracious and nice. Ron and Ella are about the only two positive things about this location. Do yourself a favor – stay somewhere else.
Do not stay at the La Quinta on 1500 S Abilene in Aurora Colorado. I paid $351.71. I had to pay a premium rate. The first room I was assigned smelled like urine, badly. I asked to change rooms. The second room had a heavy chemical order and I could barely walk in it. By the third room, I gave up and settled. It was dirt so thick on the floor it was gummed up with hair stuck to it and on several floor spots. The walled was punched in and cracked. There was pubic hair in the shower. What appeared to be a rodent dropping on the floor. Food crumbs on the outside of the refrigerator. And so on. I spoke to the manger and was abrupt and unwilling to refund the stay. We showed photos and showed him the room. His staff was appalled and said so infront of all. The manager refused to credit our stay. He was unclean. Ratty beard. Beard hairs on his dirty shirt and jacket. Made sense as to why the place was a dump.
My family and I stayed at your site in Livingston, Texas on Sunday, July 14, 2019. We received a call on Monday about 4 hours into our trip back to Las Vegas, I believe we were just going through Dallas, Texas when we received a call the front desk that someone had smoked marijuana in the room. My wife disputed this call with the office who said they’d send someone to check this out. We never got a return call just a charge for $250.00 on my credit card. Let me tell you this is an insult since we were traveling with my son, and one, we respect rules, and two I don’t even smoke. So how in the hell can you charge me for something that didn’t happen. I want this reversed from my credit card, or I will be filing for false billing, and contacting the Texas Attorney Generals office for unfair business practices. Please contact me at (702) 375-XXXX so we can get this resolved in a timely manner. We have stayed at six different Wyndham properties during this trip, and have never had a issue like this happen.
Hello,
I had reservations at La Quinta in Waxahachie,Texas. I arrived around 745pm on Sunday the 7th and checked in with Gaston at front desk. I was running late to a meeting and had zero time to inform him that the room that was assigned to me was not up to par, nothing like what was advertised. The restroom shower was extremely dirty and everything was dated. Honestly, I wouldn’t have stepped a foot into the shower. I informed Gaston after my meeting that I wanted to check out and was requesting a full refund. I even spoke to the GM Hetal of the hotel who said they wouldn’t give me a refund. I ended up checking out and checked in with comfort suites. I’m super disappointed because I myself work for a hotel and know the importance of guest appeasement. Not sure who I need to speak to but I would love for someone to reach out. Guest feedback is always valuable and I hope you don’t brush this under the rug.
Margie E
I had a hotel booked for june 28-30 they emailed me 3 days befor im to arrive at your downtown location, I booked downtown so I did not have to drive or even leave uless it was walking distance . now I have a reservation they mad for me at the airport location why im realy up set and I would never book with this company again I should have be put up in a hotel downtown indianapolis
Vacation Construction
This was our first family vacation in 2 years. We booked our stay at the La Quinta by Wyndham Channelview in Houston Texas for 3 nights. We had a great fast and easy check in hotel was nice and updated. Shortly after unpacking and settling in after our 8 hour drive we overheard some moving and banging from what appeared to be next door across the room and above us. We paid no mind hoping it was just housekeeping or maintenance fixing minor details. Well as we proceeded to shower my husband went to request extra towels to housekeeping that was down the hall and since he overheard the housekeeper speaking in Spanish he requested extra room towels in Spanish. She responded rudely and sarcastically “what to do want them for? To shower in the pool or something?” My husband replied with “no ma’am for the room I’m a guest in room number 321”. He said she froze and immediately apologized and informed him that the construction people renovating the room would steal her towels. He understood her frustration but he came back to the room insulted and told me what happened. I didn’t want to complain so I let it go. The next morning we woke up to loud banging, and moving furniture from all around us. We decided to get up have breakfast and my family went to the pool while I stayed in the room to take nap after breakfast and again I was awoken by some loud banging. I recorded the noise and sent an email and the video to the General Manager directly. When my family returned they were disgusted by the pool water. The pool water was cloudy and the water had a dirty smell. I waited for a call or response from the manager but we decided to leave and spend our time elsewhere instead of the hotel to avoid the noise. When I finally received a response he asked me to go by the next morning to speak to him. The next morning I called the front desk and he was not in by 9:00am. I didn’t hear from him until 9pm by email where he implied the housekeeping incident was due to a language barrier. And he wanted us to move to the lower floor where the rooms were done. That he would check my folio and get back to me as what he could do for us. We were hoping to relax and enjoy that Friday morning and midday using the hotel amenities before our busy weekend but it did not go as planned. I was not informed about construction when I booked the hotel or at check in. For anyone traveling with two teens and 10 year old packing and moving luggage after being settled in is time consuming and inconvenient. I did respond that moving was out of the question we would be leaving early and arriving late the remainder of the stay. So the construction would not be an inconvenience for our last day there.
We booked at that facility because I was a former AGM at a La Quinta and I had never had a bad experience at any location up until now. I have yet to hear from the manager, I did not receive a receipt and I did not once receive a courtesy call from anyone just emails asking me to go in and he was not there. When we had an guest with any problems in their stay I contacted that person immediately to speak to them and deal with the issue directly. I went above and beyond for a guest because they selected our hotel as their second home. This is by far the worst customer service I have ever experienced and I’ve stayed at numerous hotels. At this point four days after my check in I want to speak to someone who actually cares.
Good Afternoon,
This is our second day at the La Quinta Channelview and we’ve woken up to drilling, hammering, moving furniture from next door, across the room and I believe above our room. Not to mention the 2 fire alarms that have gone off yesterday and today. This is unacceptable. This is the first family vacation we’ve had since 2 years, today we wanted to stay in and enjoy the amenities the hotel has to offer and get some rest before our weekend plans and so far it’s been ruined.
As a former Hotel Manager it is common courtesy for management to inform all incoming guests about construction to the hotel that may affect the guest. I did not receive a call nor was I informed at check in about construction. Will never recommend to stay at a La Quinta again.
If anyone is traveling to Chattanooga, Tennessee please DO NOT stay at La Quinta Inn and Suites at 6650 Ringgold Road. The manager Dennis is VERY RUDE ESPECIALLY TOWARDS WOMEN!!!!! After our 3rd day of stay we needed to cancel our 4th day. Our cancellation policy said we could cancel by 6pm. It was 4pm when we discussed this with Dennis the manager. He refused to obide by the policy and said we would still be charged for the room whether we stayed or checked out. Sounds like price gouging to me. So we are stuck staying another night when we could be on our way home. Dennis kept complaining about having to call house keeping in when we only asked for towels and wash rags on the 3rd day. We will NEVER STAY HERE AGAIN!!!!!!!!!!!!!!!!!!
I’ve had a very bad experience I had people come from out of town okay it require a credit card to put up for the room to read to reserve it my credit card was charged $263 when Trent Bowen entered the hotel which I reserve the hotel room for Trent Bowen he paid the $414 that was just this weekend on Memorial Day weekend my money has not been returned back to my banking account yes I am very upset no I did not have a good experience no I did not stay at the hotel can please someone help me get me my $263 back because all together for two nights we were charged over $700 they charged my credit card to reserve the room and they charged him $414 for the two nights that he stayed there met someone from CEO or corporate or whatever help my number is 912-312-XXXX I would appreciate a call very soon
Awful experience at La Quinta hotel in Elmsford NY, my Credit Card on file kept having charges added on at one point for a one night stay which should have been $115.05 was up to $355.00 .Never got any kind of comp for the room. Finally a week later I had to close out my cards.A lot of time and frustration in dealing with General Manager. Will never stay at a La Quinta hotel or recommend hotel .
This same thing just Happened to me. Did you get your money back, i am still trying to get mine back there is never a manager there to help me!! I’m out $300 FOR NOTHING!
I and my husband stayed at the LaQuinta Inn Downtown, Sacramento, CA. We did a park and fly on April 29th. We returned on May7, 2019 at about 11pm. We went to start our car and as soon as we started to back up realized something was terrible wrong. We drive a Toyota Prius and it was parked in the front row of the lobby near lights. We found out that someone stole/cut the catalytic converter off the car. Obviously, we were unable to drive that evening so we booked another night at the motel. Sonya was very kind and gave us a discount. The next day we called AAA tow to move our car. On the way home, my husband started itching and had welts all over him. At point we realized that he had slept a portion of the night in the recliner with a down comforter around him. He was exposed to bed bug bites. This motel lacks good security and security personnel as well as lack of cleanliness. I will not stay there again. The manager, Ben, did reverse my charges for the 2nd night we had to stay but I feel there should be some type of compensation for the bug bites. It is completely disgusting and gross. Not a happy customer.
This is the worst I stayed at I paid 520.00 for 3 nights they said we were smoking in room. She came to room and asked if she could check and wouldn’t come in. We would go down stairs like we were suppose to. We left on 3rd day next day they charged my card 250.00 called manager will call you back no one calls you back. Well they will never get another dime from me ever again.
I would like to tell you about our stay this past weekend at the LaQuinta in Albuquerque west on Iliff Rd……. It was not a great experience. I didn’t even bother speaking with the front desk staff regarding this, as they acted like you were bothering them if you had to ask them a question or talk to them, they had horrible customer service. We stayed here this weekend with a group. One of the guest’s rooms had blood on the sheets, and we found bedbugs in our room when we got ready to leave. The rooms looked nothing like the pictures; the pictures made it seem like the hotel had been remodeled and updated and that is a LIE, everything was old, falling apart, broke and needed to be updated. Our bathroom had closet doors on it that did not have a lock and got stuck. The lock on the room door was broke in half and taped. The elevator took 10 minutes to come up every time, the toilets didn’t flush good. The bathrooms were dirty, it had old dirty carpet(pictures are deceiving), the breakfast had microwaved bacon you couldn’t even chew. They lied when reservations were made and said there was a microwave and refrigerator in the rooms, and none of our rooms had them. We paid 211 total for 2 nights, because it was a tournament weekend, and the website shows the rooms are normally 67 and to be honest they are only worth about 40. I wish I would have read all the reviews before booking the rooms. Contacted the manager and she stated she would address the staff…….nothing about all of the issues with the hotel itself and no interest in accommodating us for the experience.
I was a recent employee of la quinta in colorado city Texas 79512 located off the I-80… I quit April 11 2019 because of unprofessionalism of lisa and Karen the gm and agm ..they do not keep supplies stocked and have been washing guest laundry without detergent. There is a fowl sewage smell overpowering the property and the pool is unsanitary and kept at an unhealthy heat . I never got a clean uniform shirt that fit me comfortably but was still expected to wear one everyday,upon asking when I would get a uniform shirt I was told I was “griping about uniforms” by lisa the gm . I have seen lisa roll her eyes at guests. The agm puts rooms in maintenance and is living there for free. After quitting i submitted a time sensitive form for lisa to fill out for me days later it still was not finished I told lisa I would be by after 3 to get it she agreed when I returned after 4 Karen refused to give me the form so I told the guests in the lobby the truth about guests laundry not being washed with detergent and walked out lisa called the cops at me while I was at home and had me trespassed do I had to have Sheriff’s escort me onto the property this morning to retrieve my form creating a unnecessary scene for guests eating breakfast in the lobby..oh well it was her game..the gm and agm there need a serious demotion they are petty and cant run a business
After being a LOYAL La Quinta member for YEARS, I’m an done after checking in to the hotel in West Memphis, Arkansas today. I’m told as I’m checking in there is a pet fee now of $ 20.00 PER PET! Really?!? Since when I asked? Since Wyndam took over in March? The last two stays in Texas did not have a fee, but now it applies?!? I wanted to talk to a manger but of course no one was around to talk to. When I called the Virginia location next for tomorrow night, $20.00 per pet! WE ARE DONE WITH LA QUINTA ! Going to BEST WESTERN! $10.00 pet fee. YOU ARE GOING TO LOOSE A LOT OF CUSTOMERS BECAUSE OF THE $20.00 pet fee! We are one. Bye…Kelly Dolan
Just got back from our vacation in San Antonio and after staying at the Drury on the Riverwalk we decided that it would be closer to get a room by sea world and six flags. We came upon a La Quinta on the web and decided it would be great to be closer. This hotel at this location is a nightmare. The room had a stench and the tub had rust and I believe has been leaking for quite some time. It still is leaking. What happened to water conservation. The towels were full of pubic hair and they were very well sunk in the towels. It was disgusting. We rented two adjacent rooms and the other had a spider and bug issue. The second night we killed two spiders on the bed. My son was asleep and as I approached to check on him I saw what I thought was a huge bug and to my surprise it was half of a fake eyelash!! How can these people be so careless. The only reason we didn’t leave the first night was because we couldn’t get another room anywhere close. It was a vacation and we don’t know the area!!! When we left the premises my husband told them the situation and we showed them pictures and there was no customer service at all. All she said was that she would let the manager know so that they can talk to housekeeping. What a disappointment and waste of my hard earned money. Do you all base yourselves on location? I hope you do something about this situation and fix that leak. Practice what you preach when it comes to conserving water. I have pictures of everything to prove what we went through. I have stayed at other of your locations and I really feel you base it on the demographics of income. Other La quintas are very well kept and clean. The customer service is above par. I hope to hear from you all soon.
La Quinta Hotel
My Husband and I Stay at the La Quinta Hotel in Thousand Oaks Ca . For 4 night . What a disappointment . This hotel actually is staying open looking like this.
This hotel is so run down , and rooms are dirty, carpets are disgusting. Bathrooms Mold in tub area is disgusting. Broken furniture. Stains on mattresses. The health
Board needs to be notified . I can’t believe this hotel is open . This needs to be addressed ASAP. This hotel needs a total makeover ASAP.
Hello my name is Maria, I am tired of the supervisor in La Quinta in Kingman AZ she makes us use fabuloso and other things that they buy at the store.They wont let us use the original chemicals, They are making us just take the hairs or the dirty things of the sheets they tell us not to wash them. And she is making us work 2 jobs for just one check she is giving us 15 rooms and we have to finish them before 2P.m Because we have to clock out by that time she makes us work from 8:30 to 2:00. The ladies at the laundry are now also cleaning rooms and still doing the laundry everyone is tired bc every time we try to speak up she tell us have fun with your deployment an she wont let us tell anyone any one. Today including someone almost fainted and she didn’t care. Could you guys do something about it, please. Because I don’t who to tell anymore all the employers are to scared to speak up and tell someone.
As much as my family travels, we have figured out that there are not a lot of pet friendly hotels out there. One hotel that we have found is La Quinta Inn and suites. I was happy with them till I got my rewards points update this month and all but 100 points were missing. When I called to see what was going on no one wanted to help, I got transferred to different areas and finally Heather in the Customer Care Service Center was so rude and literally laughed and said “sorry about your luck” And hung up. I have never been treated so poorly. I will never stay at one of their hotels again! #laquintainn #worstcustomerserviceever
I stayed at the La Quinta Inn at Fort Myers the rooms were clean except the floor,I had taken a shower and afterwards I had walked around the room for a few minutes the bottom of my feet was black. This was a pet friendly Inn so it made me a little concern about what I had been walking on.
My wife and I stayed at a LaQuinta located at 5800 Quebec St. in Lake Worth Tx. on both fri,02/15/2019 & Sat.02/16/2019.On Friday night at around 6:30 the fire alarm sounds off .The local fire dept arrives some 25mins later turns it off,leaves and not 5 mins later is activated again and slounded off with this ear splitting sound until 8:30.Prior to this I was in the bathroom assembling my wife’s birthday bouquet as her birthday was that day.
Halfway through is when the alarm is activated.
Prior to that incident we had a pizza delivered.Had a couple of slices and sat the box on top of the microwave and 15mins later went to get another slice and 3 roaches had apparently crawled out of the back of the microwave onto our pizza.Around 8:15 p.m. I had to get out of the noise from the alarm.At 8:45 5 cop cars and a helicopter are blowing through the area,the mgr had just been robbed at gunpioint.Is there any way we can get any credit or a voucher for future stays at other locations.We were in room 306 02/15/2019-02/16/2019.
I had reserved it under my name Jeff Donnell.Last 4 digits of my CC XXXX.My wife Susan Pettey pd for the room with her card that ended w/XXXX.
My contact info:
Jeff Donnell
Bryan Thx.77802
Ph/text 254-315-XXXX
Email:donnellja2003@ yahoo.com
This past week I stayed at the La Quinta on Thomas Road in Phoenix Arizona. I was shocked to see how filthy it was. I am a long time supporter of La Quinta, but have never seen anything like this before. Both bedspreads had actual stains on them. The comforters underneath were stained as well, one with lipstick smears on it. The curtains were not clean either and the outer curtains were falling apart. The bathtub looked like it was beyond saving, the towels had pulls on them, skimpy on the toiletries and the conttenental breakfast was not up to par. In the past, I have always been able to count on La Quinta, but this was truly unacceptable. I have recommended La Quinta to many people over the years, but after this last visit I would not be comfortable recommending the hotel at all.
I have given a bid to 3701 n university drive Coral Springs Fl. In oct last year we did the job and completed 10/22/18. The plumbing contract was for $1461.62. I have emailed , called to no avail. I’m siting in the lobby now waiting on Freddy the manager to talk to me. He has been on a conference call for the last 30 minutes. Can someone from corporate call me so I may collect. 954-818-2581
Rich gator plumbing if south Florida. Ty
Hello,
I’m emailing on behalf of the hotel guests held hostage in your Rochester, MN hotel. Yes, I understand “hostage” is a bit over the top; but you should understand the situation we are experiencing.
You have a full hotel of guests that are not able to leave due to several factors. A major snow storm came through the area closing many roads. However, your hotel has not plowed the parking area or the driveway. Cars have gotten stuck and no one can leave. The lot wasn’t plowed when we arrived on Friday and there will not be a plow truck here until sometime Monday.
A few things to understand about the situation:
Two employees have been on duty since 6:00 am, it is now 7:00 pm….and they haven’t had a break. One of which is 3 months pregnant.
The two employees mentioned above have been fantastic. They have been doing everything possible to accommodate this madness. They should be commended on their exceptional customer service and positive attitude.
The general manager was called and made aware of the situation and did nothing to help his team members. This is unacceptable. As an experienced professional in the hospitality industry the general manager should be here to support his staff, and deal with any situations that arise.
Hotel guests have given these employees food, cleaned common areas, helped with dishes, folded towels, and continue to do more as we see how tired these women are.
One guest is visibly upset and in tears because she’s in a wheelchair and can’t get out to buy food.
The waffle makers in the breakfast area broke on Sunday morning, so that takes away one method of providing food for guests.
The fresh fruit supple has been depleated taking away another source for food.
One guest was stuck in the only entry/exit to the hotel. Fifteen guests and 2 additional employees had to shovel and push the guest’s car out of the snow in blizzard conditions. Again, something that could have been avoided if the area was plowed.
The car eventually got out with the help of a truck with a plow from the Toyota dealership nearby.
The main entrance door is frozen open, with snow blowing into the lobby area.
One guest was dropped off at the end of the driveway and had to carry his luggage through the snow drifts 100+ yards to get to the front entrance of the hotel. Once again, something that could have been avoided if the area was plowed.
A new guest checked into the hotel. The front desk attendant informed them no clean rooms were available. The guest said to give them clean sheets and they would make the bed themselves.
The employees are doing their best, but can’t keep up on towels and cleaning of the hotel. I can’t stress enough how wonderful they have been.
This list could continue, but I think you have a good understanding of the situation. What we are looking for is to get our rooms comped for Sunday night, since we couldn’t leave. The two women on duty all day should get compensated and awarded for their exemplary performance in this situation. The general manager should be given training in how to react in circumstances similar to this. As well as provide an apology to the staff that braved the conditions to come to work.
I’m happy to discuss this further on a phone call as well has the other guests I’ve copied on this email.
Thank you for your prompt response and attention to this matter,
Heidi Lindahl
Melissa Hanson
Liz Danna
I am very disgusted with the bait & switch tactics of the LaQuinta in Ocean City on 34th. I received and injury when a balcony chair broke and punctured my leg at a stay in August 2018. I reported it to the desk because my leg was bleeding. No one offered me first aide. I finally went down to the desk where i demand some one assist me with first aid. That incident impeded my mobility during the rest of my stay. it was two days later that i had to call for someone to remove and replace the broken chair.
I left with my leg swollen and sore. I Reached out to Dion the property manager because no one seemed to care about a guest being injured on the property. He apologized and offer me 5K points toward my next stay or a discount on my stay. I phoned today and spoke with Ember @ LaQuinta returns and Edgar @ Guest services who informed me they no longer take partial points and I was free to purchase more point or redeem them for magazine subscription. What happen to the commitment you made to a guest and your pledge to quality customer service. I am outraged and still have a scar which adds insult to injury!
I have reached out to several consumer advocate groups but I hope you do the right thing.
LYCooper
This isn’t the forum for a legal claim. Get a lawyer if your statements have any validity.
A few post from the Facebook page of your manager in Tupelo, MS.
January 1, 2017 ?PSA?
If you travel with your pet, it is YOUR responsibility to pick up your pets feces!!! NOT THE HOTEL EMPLOYEES!! This year I recommend you pet owners to do better and respect other pets and owners! Have a Happy New Year!
Sept. 7, 2017 For all you stupid people who think man has made these hurricanes, need to wake up. All these people having to evacuate that I have talked to are heart broken. They may not have ANYTHING to go back home to. When they have shaky voices I can barely contain myself. My heart pours LOVE for them. When they cry, I cry. When they need words of encouragement, I do my best to tell them everything will be okay. (Knowing they may have nothing) KEEP YOUR FAITH IN GOD!
The rooms and renovations are beautiful. The breakfast was delicious, the staff that worked in the breakfast area were very nice & it had more options then other hotels I have been to. However, the staff was very rude and didn’t make me feel like I was a guest AT All. When checking in, the GM Bill Geotz was rude, kept interrupting us when talking with condisending remarks and comments.
My friend who also had a room last night had cut herself on the cart while bringing in her things. We went down to the front desk and was handed a box of bandaids and when she asked if he had something to clean it with he chuckled and gave her some bacteria pain relieving spray. He then put the cart back over next to the others, without wiping it after she bled on it!
The hot tub was down, again. They said they were waiting on a part for it and the pool was not very warm which I was looking forward to since it’s so cold out rite now.
We also called down to ask about hooking up a game system or chromcast and was told they would send up the person who knew the most about the tv’s. He came up and told us what we already knew and was no help. Which isn’t a big deal by itself, but on top of the rest of my experience is important.
Then I was asked to leave ” because they had several complaints about our room being super loud, slamming doors and kids running down the halls the previous night” however I have no kids with me and I didn’t even leave my room. When I went down to talk to the Mgr to let her know that there we have no kids and talk it out with her, I tried telling her about my experience the night before with the rude “employees” He then made a comment when I was talking to her. I never mentioned I was talking about him I had clearly said employees meaning more than one. He must have known he was rude and I was talking about him as well.
When I was leaving my room, there were kids running down the hallway. The room next to had 6 kids and 2 adults and as each kid left room the door slammed. If they would have checked into it, they would have seen IT WASNT US!! We didn’t even get an apology about it not being our room that had all the kids. My friend also checked out with me.
My friends and I have been going to Laquinta, the Sharonville location, for 10 years now and have never been treated like this. We will not be back!
We were down in Tampa for the East West Shrine game as representatives of Hadi Shrine Temple. I just check out of the LaQuinta Inn Pinellas Park,Tampa location. My room was 75.00(plus tax) a night x2 nights HOWEVER the$ charge on my bank card was correct for the first night but the second charge was $180. When I called the hotel to have them look into the charge the front desk “manager” told me he didn’t know why it charged me that amount but it was declined. I told him that it was not declined because it had been deducted from my account. He advised me the best he could do is to tell me to contact the bank and have them call the hotel and they would advise they didn’t charge the amount and the amount would be released. Ok here’s my bigger problem, it is SUNDAY and tomorrow is Martin Luther King, Jr day so guess what the bank isn’t even open until TUESDAY. We live in Indiana! This almost 200.00 glitch in their system cost us the money we had to get home and he didn’t give one crap! Needless to say our next trip anywhere will not be spent at a LaQuinta Inn! And we travel ALOT for the Hadi Shriners!!!
A friend booked me and my daughter in to the hotel using her credit card. the payment for 4 days was deducted from her credit card and the room was paid for. we decided to stay additional days and my daughter used her debit card and paid for additional 3 days. we were told we had to leave because they could not take our prepaid debit cards and they no cannot accept payment from a third party either. I have never been put out of a place and have broken no rules what so ever. No noise, no drugs , no fights.no smoking in the room. nothing . Just told they will not accept payment and I must leave.
i was staying at the Portland maine location , iyt was early in the morning 4:30 am . I was sitting down in the breakfast nook . no one was in there but me . I put the tv on fox news . started to read the paper with my paper and watch the news . then a woman at the desk came and grabbed the remote and changed the remote and changed the station she said I was not allowed to watch fox news , I was shocked . I had three rooms for my family she said fox news is controversial . she said I could watch CNN if I wanted but not fox news . I then said that I would check out . Then a young mouth piece named Tyler who worked there as well said if you don’t like it you can leave . I called customer service they told me to return to the hotel that they would correct the issue . I retuned they still refused to check me in so I left for good . please stay away from this nightmare property
On Sunday July 15, 2018 my family check in at the La Quinta Inn located at 5800 Quebec Street FT Worth Texas 76135. The only Room they had available was a suite with a private bedroom and a pull out sofa we said great we had been on the for Eight hours. We had two dogs a German Rottweiler, and a Lab. It was late afternoon maybe around five pm. This was a no smoking motel we had no problem with this No one in my family smokes. My family was my son daughter in law and my self. We checked out on Monday July 16, 2018 at 10:32 AM. One night I had my receipt that shows this information. When I review my American Express statement they have me checking out on Tuesday July 17, 2018, and I have a charge of $250.00 charged to the room. I called to speak with the manager and she was busy so I explained to the desk clerk he said he would give her the message. I called back a second time the desk clerk told me the $250.00 charge was the smoking in the room and there was dog shit they had pictures. I expressed my concern because no one in my family smokes and if one of my BIG dogs had shit in that room we would have noticed. The desk clerk said the manger said she was not going to change the bill. I have called several time to talk to the manager I have left her phone messages I have stopped by the motel twice the last time I waited for 1 hour and 45 minutes for her to return from lunch. I have made attempts to contact the manager so I could look at the picture’s she said she had of the room with the dog shit. I have no idea what kind of people you make mangers this one is the worst I have every seen. I sure hope I can get a response from you about this issue. This is a case of out and out of lies!
Vancouver, BC Airport – Richmond,BC
Worst experience possible.
Dirty filthy sheets – never changed from previous guest, mold in bathroom, tub drain would not work, poor unhelpful staff. Avoid this hotel like the plague.
Stayed at LaQuinta in Dalton, Ga 10/19-20/18. Left clothes in closet, went to find them a few hours later & they were gone. Apparently no one knew where they were. I was told no one has ever taken anything, well I think that is definitely a lie. I’m making this a short story as if you are concerned you can look on their website, the trip advisory website & facebook to see my story. From reading the stories others have sent you there are numerous complaints about many LaQuinta & I don’t see any responses from you as to how you fixed it. My clothes were gone & a 2lb box of homemade fudge. The clothes were for my nieces wedding the night of the 20th. So, didn’t have anything decent to wear. I wasn’t happy & I know the housekeeping took them. No one else could have. Man at desk couldn’t talk with them to get answers as they didn’t speak English. How do you find out truths or anything else if you can’t talk to your staff??? Between having no response from the mgr in Dalton, or on their website, or facebook I’m wondering if I’m going to hear anything positive from you regarding being compensated for my loss. From what I’ve been reading on your comments it sounds like all of the LaQuintas are taught to not compensate your customers.
My experience at check-in was the worst I have had out of the (5) years I stayed at La Quinta. My family and I always stayed at the La Quinta in Tulare, CA. This year we encountered a manage by the name of Helder Piedade. I always book my reservation well in advance directly with the hotel. I received a confirmation email confirming my stay and cost. When I arrived Helder questioned my quote ask to see the email and insisted on charging me a higher rate for the rooms. He lied and said he had neither heard of such rate when it was clearly indicated on the email confirmation. His attitude is unacceptable and I am very disappointed with his arrogance and lies. He also charged my account without my permission the night we checked in instead waiting until the day we check out. That is totally unacceptable I will never stay at this hotel again as long as he is the manager.
LaQuinta Inn in Hinesville Georgia is the worst the general manager is unprofessional the housekeeper has a horrible smell to her so I definitely don’t want her cleaning my rooms if she can’t clean her body properly the front desk staff was pretty decent Christina was great she checked us out and in and Joseph was absolutely wonderful to us and he is bilingual my dad speaks little to no English which was great and we were there for my brother returning from Korea my mom booked us rooms, then we witnessed a fight between housekeepers and a guest that was the most unprofessional thing ever also the older lady in breakfast was great we left a message for Wendy and she never got back to us, she needs to pay more attention to her guest then canoodling with the owner of the hotel
hi , hope this gets to the right person ,on july 12 ,2018 me and my son checked in to the laquinta hotel 32nd st ocean city md . as a goldcard memder i thought i was aloud early check in they told me no .On july 13 2018 was leaving hotel to go to beach and had a nasty fall in the stairwell door way and was taken to agh in berlin md had surgeory on my leg pins and screws put in and had to cut vaction short by six days.the hotel new i fell knew i went to hospital .but you wood think they would at least call to s
see how i was doing.my right leg was broken my son i was traveling with dosn’t drive my other son drove seven hrs to drive us home hotel told him he wasnt aloud to park in the lot his car would be tow. we are a military family and usally stay at LQ lackland air force base but if i am not even worth a phone call i will never stay there again. i guess they got my money and thats all that matters.
I stayed at a LaQuinta in LA and had my wallet gone through. They took 8 dollars from the wallet, which wasn’t much they went through the wallet. My Oakley sunglasses were taken. The Manager at the location stated they would make it right. The corporate office, Teresa, made me feel awful for the theft. First, stating that it would be my word against the employees. Second, never called me back to report to me. Third, when the said that they asked everyone and I needed to file a police report to begin with. Then she stated that because they stated that I was given 20 dollar refund per day; however the reimbursement was for the fact that they didn’t have a pool, and they were under construction, and waken up early. She then hung up on me when I was trying to explain how this is not good practice to not call back, and state there are many cases before you, then hand up.
My husband and I are staying at the LaQuinta at 10555 Rieger Rd. Baton Rouge, LA 70809
We have been staying here for almost two months. We have been getting charged over 700.00, over 800.00, over 900.00 and now 1000.00 for two weeks that is ridiculous! We have also had two unauthorized charges on our Mastercard. We were supposed to be charged the same price for every two weeks we stayed! We want our money back for being overcharged. We are looking for another hotel that will charge us less. This hotel is not worth the price we are paying! the room we are in has a big black stain in the middle of the room, The room has cracked ceiling there is black mold in the bathroom, we had our sheets changed just twice in also two months, the tv turns over and the cable went off twice, the internet went out six times, the pillows hurt our heads they are to soft,the AC is running badly, the vent in the bathroom keep blowing rust on the floor and is not getting the moist air out, the toilet doesn’t flush well, the faucet in the tub doesn’t turn off all the way, This hotel needs work!
i got hired yesterday july 24 , i was told to come in at 8 am my job was housekeeping . i went in at 8 am today july 25 and was told , i was told wrong they don’t even start till 10.00 am so i waited . i was sopossed to shadow today . the women i was shadowing was hispanic and did not speck english and i could not really understand her . i tryed to make the bed like she ask then she told me NO you not making it right i told her to show me , then she told me make bed XXXXXX . i told her what ? she said it again . i was upset . she told me we got 11 more rooms to do but we had to wait because they were getting sprayed for bed bugs . i thought what did i get my self into . i called my dad to come get me . and clocked out , in the fridge in office by desk had beer in it wear they had been drinking . i do not know what is going on there but the board of health needs to know . what is this a hispanic hotel only ? that is all that work there at 5120 victory drive indianapolis , indiana 46203 . it is against the law to only hire hispanic that speak spanish and no americans that speak english ! i will be telling people not to stay at this nasty place !!!
We have stayed at the La Quinta in Lawton, OK before and the experience has been decent. This time was not nearly so good. It started off with the luggage cart that was available. It was a danger to customers in the condition it was in Sunday night. Then we get to the room. We pull the bed covers back and there’s hairs and a dirty pillowcase in the bed. Last time there was hair in the bed too. Next the toilet backed up in which the night manager gave me a plunger. Then the mini fridge stopped as we put our dinner leftovers in it. I talked to the young man on duty but that was something maintenance would have to take care of. I did repairs on it and got it running. The corner of the room has a big spider web. The chair in the room is filthy and needs cleaned or replaced. I walked barefooted on the carpet and my feet had black from them. And then this morning the toilet was not flushing again. Now I’m not your maintenance man but at this point I would assume something is stuck inside the toilet that shouldn’t be. I don’t fix toilets anymore. I have only seriously complained once before and not your company in 63 years I’ve lived. The manager took my notes and apologized several times. I think this ship is tilted and need of serious help! Ron Stuart
I stayed at La Quinta in Salisbury, MD for 7 nights in July 2018. The room we were assigned had a very musty (possibly smoke) odor and the closet had no door and there was no mirror except in the bathroom. The wallpaper was peeling and the grout in the shower was moldy. We asked for a new room, which we were given. The new room had slightly less of an odor, but also had no closet door or mirror, and moldy grout in the shower, plus a broken toilet paper holder. We accepted the second room since the smell was not as bad as the first. If we weren’t with a group block of rooms with others, I would have left the hotel. In addition to the unacceptable rooms, the lobby and breakfast area had no air conditioning in July!
To make the poor experience worse, we had no maid service for three days! I don’t know why we didn’t since I saw the maid in our hallway and going into surrounding rooms. Perhaps her toddler that was following her into the rooms she was servicing distracted her from coming into my room. No maid service for three days meant me going to the front desk three different days for towels, toilet paper, and tissues. It meant no garbage being emptied and no toiletries being replenished in the room I shared with three others.
I will be returning to Salisbury often in the future and would not stay in your hotel again. Nor will I recommend your hotel chain to anyone. I was refunded for half a night stay by the manager, but feel given the unsatisfactory experience, I should be refunded a greater amount.
A robbery took place as a quest at the SMYRNA Hotel. Nothing has been done as yet. No one has contacted me from your Hotel, or your Corporate Offices. A report was made to Vladamir Lewis as well the Smyrna Police. The stay was for June 5,6 and 7 the report was on June 7,2018 room 123. Rented by Ferris Bowen I was his guest. I can forward to you police report, appraisal for my ring and report made to the front desk. Janet M Cole 239947XXXXX
I reserved two rooms at the La Quinta in Elk Grove Village in Illinois.( near O’Hare airport) It said it had an outdoor pool….well it did …not in working order. I have two families of kids looking forward to pool time. Then the girl at the counter said the pool was fixed but had not been inspected by the fire department yet. WELL, then it is not totally fixed.!!!!
I asked for my money back as I was going to get a motel with a pool. They said they could not cancel my reservation for one room for one of the nights. We went to the new motel and swam that night and a few of us went back to La Quinta to sleep in that room that I had to pay for. I talked to another person staying there and they said they were there a month earlier and the pool was supposed to be fixed two weeks prior to our stay. Also, I called the night before we were to arrive and asked all the details including “is there a pool” to which they replied yes! I WILL NEVER USE THEM AGAIN and after reading the comments here I will warn people not to use them either.
Rita Eyre
AS A FORMER EMPLOYEE OF LQ IN FULTONDALE AL STORE 6037.. I would like to start off saying the owner needs to pay more attention to his hotel and his staff. I will start off with many complaints I once received as a agent there from guest.
The elevator goes out frequently instead of the owner calling a contractor out to replace it or fix it rather go the cheap way out and order online and pay a labor to bubble gum it up.
its also steaming hot inside the elevator.
The Hallways are not air conditioned they are always hot winter and summer.
The housekeeping closet has a open space where I once saw a mice slip in. WITH MY OWN TWO EYES.
The hotel is roach infested they do not do a monthly update with pest control they will only select a few rooms.
Majority of the a.c units are outdated and the maint man doesn’t have the proper tools to fix them neither is he certified.
The pet rooms do not get deep clean as they should often.
The beds are hard as rocks.
The pillows are old and slept out.
The doors don’t lock for inside entry.
The pool is not kept up correctly
The breakfast area is outdated doesn’t have the upcoming things like the new models do.
Employees are not paid enough.
VERY HIGH TURN OVER
NO A.C HAS WORKED IN THE LOBBY OR THE MANAGERS OFFICE IN OVER A YEAR FROM MY KNOWLEDGE there are fans everywhere.
Management is overstressed and understaffed herself.
Hot water Tank comes and goes as it pleases. they only have one hot water tank for a 3 floor hotel.
The sundry shop has yet to be put together.
THE OWNER IS CHEAP.
Rooms only have one light bulb in each lamp to cut down cost.
NEVER ENOUGH LINEN
THEY HAVE TO USE WASHING POWDER AND BLEACH STORE BROUGHT TO GET LINEN CLEAN BECAUSE ECOLAB IS ALWAYS RUNNING OUT.
POWER COMPANY CALLS AND HAVE TO LEAVE NOTICE OF DISCONNECTION IF BILL ISNT PAID
REMODEL HAS BEEN IN MOTION FOR ABOUT 2 YEARS AND STILL ISNT COMPLETED.
NO PICTURES IN ROOMS, TOILETS DONT WORK WELL ROOM HAS A MUSTY SMELL EVEN IF CLEANED.
BILL COLLECTORS CALL FREQUENTLY FOR OWNER ITS ANNOYING TRYING TO DO YOUR JOB
LIGHTS BLINKING OUTSIDE AND INSIDE LOBBY LIKE A POOR KEPT HOTEL. DOORS HAVE PROBLEMS OPENING AND CLOSING.
THATS ONLY HALF OF THE PROBLEMS. SOME ONE NEEDS TO POP UP ON HIM BECAUSE HE GIVES THE BRAND A AWFUL LOOK.
i agree i only worked there 1 day nasty
Hello, my family and I have just returned to Australia after spending 4 fabulous weeks visiting the States. We stayed in roughly 20 different hotels / resorts whilst away. I just wanted to bring something to your attention ……. On June 1st we were in West Monroe, LA and decided to stay at your property located at 507 Constitution Drive. We didn’t have a booking, we were a drive in. The gentleman in reception was extremely friendly and welcoming …. I explained my family consisted of 2 adults and 2 kids…. I was offered a room and instantly asked if I would like to pay cash for the room. The rate was $170 from memory, I said I would pop in on my credit card. The gentleman said he could do a better deal if I was able to pay cash ….. He offered me the rate of $125, which I thought was great …. HOWEVER, he then said you can’t come down to the reception area to check out in the morning and that he was unable to issue me a receipt for my stay. He would also need my credit card details. I instantly thought this all sounded a little underhand and said I would prefer to use my credit card, I actually said I didn’t have enough cash on me just to get him to back off a little as he was really pushing the ‘cash’ option, he responded by telling me where the nearest ATM machine was and said he would take a further $5 off the room making it $120 if I agreed to cash. He said under no cirXXXXstances were we to contact reception during our stay or check the following morning …. we were just to simply leave! I insisted on paying with my credit card. I have worked in hospitality and thought you may like to know that you have staff members out there who are clearly ripping you off. And most likely me too if I had of taken him up on his offer, I’m sure he would have charged my card the minute we left your hotel and not had a leg to stand on as I wouldn’t have had a receipt. I look forward to hearing from you with your response. Kind regards Wendy
Hi , today is June 23/2108 11:43pm
310 Grand Regency Blvd
Brandon, FL 33510
United States
La quinta hotel. I call to the Looby in order to complaint about a dog barking in the 5 floor.
After 1:30 minutes the dog still barking.
I ask her about move to another room and she told there’s no more room available.
That means that I pay for take a rest and I can’t.
Please They have to fix that problem because the guests pay for it, and no for dog problems
Update- 06/22/2018 Still No Cell phone service inside of LaQuinta Inn Corpus Christi Airport location on 546, SPIDrive, at Old Brownsville Road. Some Cariers work. Verizon and T-mobile but most others cannot make or receive calls on this hotel property. You have to drive 3/4 to one mile ( radious) cut your phone off and back on in order to use your cell phone. Also we have an AT&T hotspot/ Router that cuts off and on with similar service disruption as with Cell Phones. As stated by hotel employees, last Saturday the Hotel made repairs/ Changes to their Internet/ Wi-Fi service. Those changes resulted in Jamming Guests cell phones and hot spots starting last Sunday ( next day). Today after a week of this disruption and no resolution or information from hotel, my Wife spoke with the Manager this morning who refused to admit this is a hotel service problem but tried to convince her that the jamming problem was “ The Tower”… not the changes to Wi Fi the hotel had made. Future Guests, if it was “ The Tower” why does this happen ONLY at this hotel and its grounds. Drive away from hotel, and everything is fine. Come back to hotel and all signals are jammed. What a lame excuse… we are leaving this hotel and will NOT step foot in another LaQuinta again. It’s the sheer Apathy more than the annoying Wi-Fi jamming.
Fix the darned problem.
We are gold members and have been staying at Laquinta Inns in East, Central and now Corpus Christi, TX. Specifically LaQuinta Inn (airport), 546 South Padre Island Drive, Corpus Christi, TX. While we shop for another Home. First, the Staff and Housekeeping have been fantastic! They ave gone out of their ways to assist us with tips on housing areas, places of interest and just plain general information that would help us in our house shopping. I will send another comment with specific names of personnel.
Unfortunately, on Saturday 06/16/2018 this hotel had their Internet service/ Routers/ etc., worked on and Since Sunday- 06/17/2018 ( today is 06/21/2018) we, several other guests and hotel employees cannot receive or make Cell Phone calls. Whatever changes were made have also jammed our hotspot/router so we and others are unable to conduct business by phone or access the internet from within this hotel. We should not have to drive a mile from LaQuinta for the “ jamming” to stop and use our electronic devices. We have been here in this LaQuints since May 24th and are about to rebook for another lengthy period but now, we may have to seek a competitor’s hotel because we can’t use our devices in this hotel. Whomever made these changes to the hotel internet infrastructure needs to change it back ASAP and stop jamming guests devices. We would appreciate status as to when this will be done or we ave no choice but to seek other hotel accommodations for our extended stay. Thank You – D.C.
LAQUINTA INNS AND SUITES
I made reservations though central booking with my rewards #W2623618 for a first floor room In Port Orange Florida. Got there early afternoon and a very nice young man informed there is no guest rooms on Floor #1. Rebooked at Daytona Beach facility. I was told it was 8,000 MORE points for a first floor but it had a jazzui and beach front . When we arrived they put us on the roadside and NO beachfront and still charged the extra points. We were out and out lied to TWICE ! My husband is 83 and ill so this was far from being a pleasant experience. The manager conceded and gave us the room we expected, but the musky smell that was trying to be covered up by an automatic spray sent made it even worse. What is happening with the La Quinta booking agents ???? Thank you for listening, Bob and Marion Roy
Could you please tell me what brand mattress you use in Laquita west Lakeland fl
When we walked into our room, we found personal belongings of another traveler. We immediately contacted the front desk and we were told to come back downstairs and they would assign us another room. However, the hotel was SOLD OUT and they had NO other rooms available. Absolutely unacceptable. They then proceeded to book us into a nearby hotel of substantially lessor quality without asking us if this solution worked for us, with no concession on rate, but gave us 20% off of a future stay at their location only.
This is what happens after the Assistant, Assistant General Manager and Regional Manager worked on it, what happen to Customer Service?
My family and I have stayed at La Quinta Innns on several occasions and most of the experiences have been pleasant. However, our experience at the La Quinta Inn, 2447 Brice Road, Columbus, OH a nightmare. It is a damnable shame you would consider such a dump for human habitation. We had three rooms, one room with no telephone and in two of the rooms the phones looked as if they were out of the sewer and from the smell of the room that well could have the case. The hallway had smell of a smocking gallery with butts littering the hallway. The rooms were not clean and had a musky smell, two of the rooms had spiderwebs.
The hotel was for truckers and hookers.
The hotel was stinking and top it off. I booked for double beds and when I arrived.
I was so shocked that they had twin beds.
This was a terrible. I was there for my daughters basketball tournament.
Me and my family was horrified.
This Laquinta is a dump and needs to be closed down.
Hoover,Alabama
I just finished driving 15 hours and arrived at the last quinta in baton Rouge Louisiana on Acadia thru way I walked in and the young lady asked if she could help me and I said I had reservation is gave her my name and asked if I could get a down stairs room and she told me that they preassigned me a room up stairs so I asked her again and she told me they don’t have anything down stairs so I left and called the rewards number and explained everything she put me on hold for a minute then she told me that they did have a down stairs room and the room they gave me the paint is peeling on the ceiling and the office chair in the room is missing one of the arms and the young lady was very rude maybe they don’t read any of these emails and look into the problems
I am a gold member and I do have a choice of hotels when I travel. I am appalled that La Quinta still advertises with the Laura Ingraham show on Fox. Her bulling tactics, of high school student Dave Hogg, are not becoming to your brand. Please, reconsider her program’s budget.
I am completely appalled that you sponsor Laura Ingraham. You’re telling me your company condones the slaughter of children in their classrooms? What’s more disgusting of your support for Laura is that your company condones a woman who would attack viciously attack these kids. Laura is so heinous she went so low as to mock David Hogg for not being accepted at UCLA. She did some serious snooping while frantically looking for dirt. A million children ask not to be murdered and you support a woman who attacks them. A list of companies that sponsor this hate monger are all over FB. You may want to review your choice to support her. Social media wields a
power of millions.
DO NOT STAY at the MACON,GA La Quinta, or any of their locations after you read this post! The room was disgusting! Our dog picked up FLEAS. Worst yet, we woke to find our 6×12 ENCLOSED TRAILER STOLEN off our vehicle. This was a heavy trailer, with over 500lbs tongue weight, and much of our life inside. We took extra precautions and pinned the trailer tight into a corner close to the front door. There is one way in and out of the location, yet no one saw this? B.S. Sounds like an inside job to us! The police acted like this is just another theft! As heavy as this trailer was, a tow truck, or some vehicle like it, had to have lifted it off our vehicle. There were no marks on the asphalt. The management didn’t care. The corporate office claims no liability or negligence even though they admit there are not any security cameras or security personnel at this location. But they do have either or both at many other locations. Hmmm! La Quinta will not even help with our deductibles. Our life has dramatically changed and we live a nightmare reliving what happened every time we go to get something and realize it was something that was in the trailer. Imagine going out to walk your dog, open the door to see your car, but no trailer. Imagine trying to tell your family everything is gone! Imagine trying to tell your 10 year old daughter all her belongings and special things are gone! (FYI, 10 year old girls like to travel with all their things) Imagine realizing things you just inherited from your father are gone! Imagine very personal items in someone else’s hands or thrown out. Imagine realizing two motorcycles, gear, parts, three bicycles, GONE! Then imagine a nine-hour drive home without a word spoke, and your mind listing all the other things that were in that trailer. Imagine how it felt to know the trailer you had the day before is not behind you. I could keep going, but I hope you get the idea of our loss and mental anguish! It is a real nightmare that impacts our family daily. Now imagine how you would feel when La Quinta claims no liability or negligence and gives you an oh well not our problem excuse! They DO NOT SECURE all their locations. But they will not tell you that! Our loss doesn’t even warrant security at this location. What will?
My initial issue was, I tweeted the following on the LQ.com Twitter feed on 02/19, 06:27 pm. “@LQ Who can I speak to about an issue I’m experiencing at your Lake Mary location. I’m told a Manager is not on duty & the desk clerk will leave a note for them in the morning, but there is no guarantee I will not be accommodated.”
I have yet to receive a reply, yet it appears that everyone tweeted before & after me has. Furthermore situation at the Lake Mary location continued to decline beyond that issue. The following is the review of my stay I shared where possible. The manager did respond however, due to the fact that I never seemed to receive a response on Twitter & the myriad of issues I encountered I am sharing with the Corporate Office.
I called prior to booking my reservations, before arriving & upon check in to request a quiet room & to see if renovations had been completed, since they were underway when I stayed here in December. Upon check in I was assured I had a quiet room. The second afternoon of my 5 night stay we were notified via flier they would be changing out the smoke/fire detectors in all rooms beginning at 10:00a the next morning (I happened to see the flier when I went to the front desk to purchase a drink). At 5:15p that day I asked the front desk clerk, Tonya, what the schedule for the rooms was and if mine could be scheduled late in the day. She looked at the flier and said “That was the first she had heard about it, she had just come onto her shift and she was seeing it the same time Inwas seeing it, she said said she could not guarantee my room could be scheduled for late in the day and they would probably start on the fifth floor, which was the floor I was staying on & she would leave a note for the Manager. I’m understanding of the need for the change out & am more than accommodating, I also have a chronic illness & must keep a prompt sleep schedule as prescribed by my Dr., which is longer & later than most. I advised her of this, she was not accommodating became turse, abrupt, argumentative & again stated she could not guarantee I would not be disturbed & she would leave a note for the Manager. I did leave a note on my door & was not disturbed however it was not customer focused, Tonya was very rude & it was stressful for a person in my condition, particularly after I had attempted to do everything, in advance, to prevent an issue like this. The fire alarm change out was not something that quickly occurred. I should have been advised upon check in or before & allowed to make the decision to make accommodations elsewhere if I choose to. When I spoke to the Manager about the lack of customer service & concern of the front desk clerk he said he had not received a note from Tonya nor had she told him. He did credit me for one night, however I would have preferred the situation NOT occur & I NOT experience the stress & undesirable situation with the front desk clerk OR the other issues I review below. It would have been much more kinder & accommodating for my room’s smoke/fire alarm change out to be scheduled for late in the day as I desired & as ended up occurring. It was a reasonable request for a paying customer.
Additionally, at 8:00a on the 4th day of my visit the trees on the property began being trimmed & chainsaws began buzzing, lasting until 3:00p.
The room keys did not seem to be programmed for the length of my stay, I had to have them reprogrammed or obtain new ones everyday.
The elevator door did not close completely each time so it did not engage to activate the elevator. It was barely noticeable but was about an inch from closing & would have to be manually slid closed from inside the the elevator, several people told the front desk employees, they are who showed us how to manually close it.“
Also, the single entry door on the S side of the building that enters into the lobby near the stairs should have a short term timer to keep it open, it is not user friendly for entering with a luggage rack or wheeling luggage in if you are disabled or a single traveler. It closes immediately if there is not another person to hold it open. I was both on this trip, traveling by myself & disabled. Thank you for your time.
Cindy
03\11\2018 just returned from a stay at laquinta hotel Verona NY at turning stone casino and it was our worst hotel experience ever. First of all it was filthy dirty every where you looked and the pool area had ants,mind you this is winter time and ants are hard to find unless conditions are rea!ly bad,the hot tub had black mold all around the inside of it and the floors in the pool area had mold stains all over we left the pool area immediately. From the moment we arrived at the hotel it was loud thru out the place young adults yelling and fighting in hallways and rooms pounding on walls and stomping on floors total drunken ludness thru out the hotel. When u called front desk they did nothing to get control of the situations going on. This even got worse into the night we finally had enough and got up at three in the morning very pissed off to leave . when we got to the front desk the kid looked like a scared rabbit and the desk phone was ringing constantly with pissed off guests I made him call and get his general manager into the hotel immediately and he did so. What a joke the GM could of given a crap about what’s going on in his hotel funny thing is this used to be a great hotel when it opened the lady who managed it did a great job it was extremely clean and quite at night and when this general manager took over three years ago it has gone down hill. This is not the first time this whole incident was a duplicate to a year n ahalf ago which was our last time we had stayed there we where staying at the Marriott next door since then but they had no vacancies so we had hoped things had changed at laquinta but not . I am contacting corporate headquarters today to take this to the top and find out what type of XXXXX hole company this is that would allow this type of miss treatment to customers
VERY DISSATISFIED! We stayed at the Liquinta Inn South the Airport in ATL for 2 nights while attending a huge biker event. We booked 11 rooms, first of all were not informed that the hotel was under renovation that was never stated during the booking. The pictures on their website was not how the hotel looked upon arrival, in fact we were woke up at 630 in the morning both morning’s to construction workers beating and banging. Secondly due to 5 rooms under one name and the hotel supposedly having a complaint about one room all 5 rooms were asked to leave without the hotel giving a warning that they were to loud, instead they call the police and ask all 5 rooms to check out without a refund. This is at 10pm and we are all 5 hours away from home. As for the room we had we were gone shopping all day and had no part in the so called distrubness after speaking to the lady at the front desk she stated we could stay. We all went out came back our keys worked we got in without a problem. Once again woke up by the construction workers at 630 in the morning then at 830 housekeeping knocks then walks in we told her we would be checking out soon she said ok 10 mins pass I was getting in the shower butt naked then the door pops open with another house keeping lady and 3 police at the door. She sees that I’m naked and shuts the door so I wrap my towel around me and approach the door very angry at this time, the police state we were asked to leave I let them know the girl that worked lastnight stated we could stay because we were not part of the distrubness that supposedly occurred lastnight. She reports she was not there lastnight and was told our room was one of those that was asked to check out. Keep in mind our key worked at 230 in the morning when we arrived back to the hotel after all the rooms that were on the 3rd floor were booked out our room key still worked to enter the property. However, I requested the number to cooperate from the front desk and because I was in a room on the third floor they refused to give me the number!!! I couldn’t even get the name of the manager to make a complaint!!! Very unprofessional!!!!!!!
I was going to stay at the LaQuinta Inn at The Woodlands North, 28673 I-45 North, The Woodlands, TX 77381, 281-367-7722. I arrived close to 3:00pm on 1/20/18, went to my room and sit down to read a book. I later wanted to watch a little TV, but it wasn’t working. I called the front desk and they sent the maintenance guy to come check it out. While I was waiting for him, I decided to open the remote and guess what? No batteries. So when he arrived, he immediately opened a package of batteries to put into the remote. How did he know that. It still wasn’t working, so he reached to the back wall of the TV, did something there and the TV came on. Secondly, I decided to stretch out on the bed to watch TV, but I pulled the covers back and was disgusted to see bed bugs. I pull the covers all the way to the end of the bed and yes there were bugs on the top sheet and bottom sheet. Also two urine stains on the sheets. So I packed up my stuff, got in my car, drove around to the front, went inside and told the lady at the front desk I was not going to stay and why. Her mouth was gaped open the whole time. I told her I was leaving and the would be hearing from me. I called the next week to speak to the manager but I was told he was in a meeting and she would give him the message. I left my phone number, name and why I wanted to speak with him. Today is 1/30/18 and I still have not heard back from him. All I want is my refund of only $80.52. I don’t know if he is foreign or not, but I intend to go back there this on Friday to try to speak to him.
My wife, dogs, and I have stayed at many hotels, including LaQuintas in Texas, Kansas, Washington, Nebraska, and Montana. A breakfast item I miss is the gravy. At best, it appears every other day. Many of my complaints would be similar to others who have posted. Your Inn in Spokane, however, still maintains a reasonable standard of cleanliness, the employees are attentive, polite, and professional. The Inn at Lincoln, Nebraska, is just the opposite. It is run (franchised by) Indians or Pakistanis and from stays in hotels operated or owned by people, I find their standards of cleanliness would not pass health codes in our country, at least in every case I encountered. In addition, the lobbies often smell like Indian cooking, a cloying, spicey smell that I find distasteful. Corners are often cut by these people to the detriment of their customers. Their observed goal seems to be to acquire the property, milk it for every penny they can, and when the “cow” goes dry, sell it off or walk away. When I encounter a desk person from the sub-continent, I nearly always walk out now. I have not had one positive experience with people from this ethnic group. As I said, though, Spokane, where we have stayed frequently, is very good. Another, on the edge of I-35 in DFW, Texas, which had just opened its doors recently, was also very up to standards. Recently, though in Kalispell, MT, we stayed for several days at your Inn. I was hospitalized most of the time. Both of our boxers are house broken, well behaved, and neither are chewers of anything except food and in the case of the male, an occasional stuffed toy. After my wife’s 2 day stay at the Inn, she picked me up to go home from the hospital. While enroute, we received a phone call from the inn saying that one of our dogs had chewed the vertical back of the chair about half way up. Impossible, for several reasons. One dog is 14 years old, has never chewed furniture, and has worn front teeth. The other, a younger dog, has had all her lower front teeth pulled, including one canine. She could not have gotten a grip on a vertical, tight surface like that. In addition, my wife was with the dogs nearly every minute of her stay, exceptions being 5 minutes to go get breakfast, or times she took them to tend to nature’s call. There was not enough time for a dog with a full set of teeth to do the harm we were told about. Unlike Spokane and DFW, Kalispell, and especially Lincoln, Nebraska, fell short. In addition, Kalispell told me that I could find an ice machine where there wasn’t one because the one on my floor had been removed. If you cannot get contractors who perform quickly and well, it is time to get a different contractor. Being at their mercy only goes so far as an excuse. The lobby floor in Kalispell is floor 2, something I never saw before. Floor 1, where I went searching for an ice machine, was poorly lit and dismally forbidding. It felt like a place to go to get mugged. SUGGESTIONS: reinstitute the gravy entree for breakfast. Where dogs stay, do a thorough inspection of the rooms prior, and after, a guest’s stay, before the guest leaves. Hire a higher quality of staff. Place a clause in any franchise situations that states that failure to maintain a decent standard will result in loss of franchise. KALISPELL AND LINCOLN HAVE LOST OUR BUSINESS. The LaQuinta Inn we stayed in KS was starting to show serious deterioration and needs attention.
Hello I’m sending this email to file a formal complaint in regards to two of your employees at the Tucson Reid Park branch of La Quintals Inns and Suites. I was accosted during my stay there and two of your employees named Martin Costa and Ramona Morgan were extremely rude to me using profanity and treating me as if I was a homeless person coming in off thes street in highly offended and ill make sure I never stay at your hotel again unless this matter is solved to my satisfaction. The first Martin Accost approached me trying to tell me I needed to leave he appeared to be highly intoxicated and on drugs with his slurred speech and unbalanced appearance and then he actually had the gall to make a drop transaction right in front of my eyes. I can’t believe you would allow this in your establishment. Not long after my dealings with Martin i witnessed Ramona Morgan exit a male bathroom with another employee all I got was his first name a Raul but it was plainly evident what that had just finished doing since they were both fixing their clothes and straightening theirselves out. This was extremely vulgar and then to add insult to injury Ramona Morgan says and I quote” what the f**k are you looking at stupid motherf***er.” I will share my experience at your hotel with all my colleagues I stay at your hotel or stayed at you hotel rather quite a bit but after that I’ve been staying elsewhere. I will not tolerate that type of treatment. If this situation isn’t resolved ill take further action elsewhere. Thank you. And good day
I’m sorry if this seems rude, but what exactly is a dropped transaction?
My sister , two granddaughters and I stayed this passed weekend at LaQuinta Inn and Suites in Conroe, Tx 4006 Spray berry Lane. In room 211. We stayed Friday and Saturday November 24th and 25th 2017. Upon returning home Sunday, we noticed that both my granddaughters and my sister are covered in bites. I notified the manager of the hotel about this and told her that it may be bedbugs. She disagreed, however she said that Terminax would be called to check tje room.And she would get with me in a couple of days. I called guest services, they were very apologetic. Said They would contact hotel manager as well. Right after the manager of the hotel called me and asked me not to call guest services or corporate. To talk directly to her. SINCE THEN BOTH OF MY GRANDDAUGHTERS HAVE SEEN BY A DOCTOR AND DIAGNOST TREATED FOR BEDBUG BITES. Manager insist that the room did not have bedbugs after Terminax came and inspected the room. I firmly disagree, we have pictures and medical conformation . It is as if I am being called a liar. If I do not receive a refund for our stay, for the pain and suffering of my sister and granddaughters, I will have to contact an attorney.
2 days ago some one hacked my cell phone account ordering 5 iPhone 8 and have them sent to 400 Sargent Dr. New Haven, CT 06511 which is the address of LQ management in New Haven.
This person use his/her or some else’s CC(MC) paired a small amount against this order.
Which remained almost $4000 charge balance on my account.
We all know this is fraud activity fulfilled by some crap and don’t know if the criminal is the insider of this company.
Regardless of reporting to an authorities of this fraud, I hope this note will reach Mr. Keith A. Cline and take an action of internal investigation.
Again this is not accusing this company but they should prove their innocence since it happened under their address.
Evidences are well kept showing those 5 iPhones been sent to this address.
Just FYI
We just returned from a stay at the Jacksonville, Butler Blvd. location. We arrived on Tuesday, 11/21 and were staying until Friday, 11/24. Our stay was going great until yesterday the 23rd, when a group of ladies checked in next door with a dog that continued to bark all day. The ladies spoke so loud we could hear them even with the TV on and a box fan running. On Friday morning at approximately 6 AM, we were awaken by one of the women saying “Oh my god” very loudly and could hear her over the fan. After that the dog started barking non stop. I called the front desk and told them about the barking dog next door. The clerk stated she would look into it. A little while later the dog started again. My husband called this time and the clerk said she walked down our hall and did not hear any barking. I then got dressed and went to the front desk. The clerk said she did not hear any barking when she walked down the hall and that I was not clear on where the barking came from and that she could not call the room and wake people up if it was not their dog. She did admit she heard a barking dog in the background when I called the front desk. Basically she was saying we did not hear anything from the room next door. At this point we were awake and started to get prepared to check out. All the while the dog continued to bark excessively. My husband was told by the front desk that there was no dog in the room next door. We had to sign an agreement when we checked in that we would have total control of our dogs at all times. Apparently the guests next door did not tell the clerk that they had a dog, because they did not sign that form when they checked in. Other guests across the hall from us also heard the barking dog this morning. We have stayed in several La Quinta Inns when we travel and have never experienced anything like this before. Basically the staff was not going to address the issue with this guest. Upon checkout the clerk told me that she had pinpointed where the barking came from and it was handled. She also told me that my husband had commented to her that the barking had stopped. My husband never told her anything, the dog was still barking when we were packing up our belongings to check out. We do not appreciate that we paid to stay in a hotel where if an issue is brought to the staff’s attention that it is not looked into and handled. We were treated as if we were making it all up.
I paid for a room at your hotel for my daughters 21st birthdate because I did not want her to drive under the influences and get into an accident trying to get back home. I was 21 once/twice. The young lady that came on the shift allege she had been getting complaints and called 911 and had my inebriated now adult (21yrs old) daughter put out. When I asked for a mangers name and the corporate office number she stated she can not give that information away. Ridiculous to staff a young lady who has no idea how to handle a problem. I told her I need to speak to someone about the way she talked to my daughter, putting her out, and my payment for the room. I got no customer service from this young lady. It need not be said, I nor any family, friend, co worker or FB associate of mines will ever stay at a La Quinta
For starters you don’t drop your drunken daughter at a hotel so her n her friends can b loud and obnoxious to people trying to sleep the hotel did right by kicking her out I’m sure they warned her first and she continued you are a dumb parent looking to blame someone for your own stupidity
I started working there in sep 2017 in bowling green ky and everything was okay untill sunday November 8th i had called out because my child was sick and about an hour later. I received a text message from one of the housekeepers and told me that the boss said for you not to come back and I didn’t get a reason why I was fired or anything they had a housekeeper text me and tell me I no longer have a job there and not to come back I refuse to deal with this kind of stuff I was mistreated I didn’t get an explanation why I was fired or anything and I think it’s complete b******* and everything above I feel that I wasn’t treated right and I would like to in an apology you know everything has been good until this point there was multiple people who called out no call no show or anything and he still let them have a job he even has people on drugs working there this girl has been in jail numerous times over drugs and he still let her work there there has been sexual things going on with the boss there and one of his house keepers and I appreciate it if something is done I even come in on my days off and brought my kids to work with me when he had nobody and I feel that I should be getting some kind of explanation on to why he fired me this is ridiculous and I do not recommended nobody to this place at all. They will treat you like crap and think anyone would put up with it. let me remind you that he did not ever get me an interview he had just put me to work with this lady she no longer works there herself . i feel like anyone who hires you should do a interview and do a drug test. I just don’t want it to happen to other people and i just want something done.
Im sorry to hear about your situation. I also worked for them in Arizona. I was left a message that I know longer had a job there. On my day off. I called almost 20 / 30 times to talk to manager but she was always busy. These people are supose to be “PROFESSIONALS” and if they treet their employs like this I can imagine how they would do their customers! La Quinta sucks n so do ALL people who work there!!
I used to work at Laquinta Far Rockaway until I was fired from there. I was accused of stealing money from a short stay customer, prior to this incident I was mentioned as a witness on behave of a fellow coworker. I feel this being done so I’m not there for the so call hearing that they are suppose to have. I have already gave my notice last week that I would be moving on to another job anyway. The way things are being handled at this hotel is very unprofessional. Free rooms to curtain employees , the manager living in the hotel with her boyfriend and favoritism be shown. I also worked at the Laquinta , Brooklyn Central and never received a pay stub. There are plenty of problems at these locations and there will be more complaints from other employees on the conditions and disregard for our rights. Please look in to these issues before legal actions are taken!
Thank you!
You have been contacted several times you said i would be reimbursed for the bedbug issue at laquinta but you have not returned my call if i need to i will take this to court and justice there thanks for your time THIS IS THE WORST HOTEL I HAVE EVER HEARD OF
My son and I stayed at your Panama City Beach location Oct. 27-29. When we arrived at our room, there were men’s clothes hanging in the closet. During our stay, the coffee machine never worked, the trash was not emptied, the desk was not cleaned off. We paid for our room through Priceline and had no balance at checkout. We stay at LaQuintas frequently and before now have not had a bad experience. When I arrived home, I noted this location had put 2 holds on my bank account-one for $100 and one for $30. I called the location this morning and was told there were 2 pillows missing from the room and we had been charged $30 for this. I have never stolen anything in my life and am so upset. My son is a quad amputee in a wheelchair! I spoke with Katie at the front desk who informed me the charge could not be overturned. I tried to file a formal complaint to get my money back and she told me she did not have the number or contact info for the corporate office. She told me Bob, who was never present during our stay, is the general manager and he would probably not be in today, but she would have him call me. My son has informed me there were less pillows in the room during our stay which he thought was unusual. My guess is the customer who stayed in the room before us and the housekeeper who did not even remove his clothes from the room also did not check the room on his checkout. I would fire the housekeeper and Bob, who seems to have no control of the operations of his business. This is not how your company runs a business. I want my money refunded immediately. I am disputing this charge!
Del Val Pool Maintenance is a vendor for your Runnemede, NJ location. As of today I still have an outstanding balance of $2382.79 dating back to July 7, 2017. These invoices have been emailed to lq6673gm@ laquinta.com on several occasions, most recently, again on October 20th. Calls have been made to Tina McDonald, messages left, and no return call with information. This is a very frustrating situation, as no one is able to, or willing to, provide any information regarding payment. Keep in mind, if I was staying at one of your hotels, payment would be made up front?!?! yet your bill paying is a mystery.
Please have someone contact our office, 856-663-4400, regarding payment of these outstanding invoices. Thank you in advance for your cooperation.
GM emails are usually a gmail address. I’ve never seen one that wasn’t. Id switch out the @laquinta and use gmail instead. I hope that helps
I stayed at your hotel in Hopkinsville Kentucky October 13 – 15, 2017. When it was time to go to bed and I pulled the top covers back I found what looked like a big urine stain on/in the sheets. I called the front desk and they did bring new sheets for ME to make the bed with, in the meanwhile I turned the TV on and the picture was very fuzzy and hard to see and I pointed that out as well and was told “it will clear up”. This is the 3rd or 4th time that I have written about this and no one has responded to me, as I read other comments I see that others have gotten no response from your people either, is this really how you treat your customers ?? I have stayed with your hotel 3 other times and each time there has been a customer service issue of some kind. Can I get some help here please ?!?!
triciabenn@ bellsouth.net. This was my first time staying at this hotel on 10/21/17 . I was in town visiting my mom. I stayed here one night, the tv did not work and when we told them about it , they just kept saying they were coming, no one came . The bathroom was not clean. I forgot my night gown and robe and , I called about it and they told me , it was not there . That’s the only place I stayed while in town, I’m 100 % certain it’s there . I called the manager several times, no one called me back . I called corporate and I’m still waiting for a call back. I’m very disappointed This was at the La Quinta in new haven
We stayed at the LaQuinta Baltimore North White Marsh, located at 4 Philadelphia Court, Baltimore on October 6,7,8. Initially we could not get the room keys to work. We returned on the 7th and our room had not been cleaned, bed made, etc. The next morning my husband told the maid working in the next room to be sure and clean our room. We returned on the 8th and again the room was not cleaned, bed made, etc. Our room keys did not work, and the registrar stated she hoped the room had been cleaned. We asked for clean sheets, towels, and cleaned the room. Disappointed and disgusted that business is done in such a way! Dr. Ellen McKenzie
Confirmation # 3223908479
———- Forwarded message ———-
From: Shirli Matthews
To: reservations@ laquinta.com, lq6838gm@ laqunita.com
Cc:
Bcc:
Date: Sun, 22 Oct 2017 09:51:40 -0400
Subject: Re: La Quinta Hotel Reservation for Shirli Matthews on 10/20/2017
Hello Christie Beaty,
My name Shirli Matthews and my family and I just checked out of the hotel
that you manage. My stay was very disappointing. The first room (103) that
we were put in was very dirty. The bathroom had bugs all over the shower
floor, the closet had a pile of bugs and dust and the frig was dirty. We
also noticed the smoked detector was laying on top of the TV stand with no
batteries. I informed the front desk and we were moved to 316.
Apon walking to our new room we noticed how dirty the elevator and hallways
were. The carpet in the hallway looked as if it was never cleaned (from
prior stains) and vacuumed on a daily basis.
We were even more disappointed when we saw how dirty our new room was. The
beds had crumbs and hair on top of the fitted sheets and the bathroom was
dirty. We were in town attending a funeral, so were were gone all day on
Saturday. Upon our return to the room Saturday night we noiced that the
room was not completly cleaned. The beds were half made and the bathroom
was not cleaned at all.
This was out first experience at an La Quinta and it was very
disappointing. I hope to hear from you soon with regards to these issues.
Thanks,
Mrs. Shirli Matthews
snmatthews1@ gmail
The local branch in Rockport Tx is possibly guilty of gouging during a natural disaster. My vehicle was towed following a required evacuation for hurricane Harvey. Thus far the corporate office has passed the buck to the local “owner” who has done nothing including refunding prepaid room fees for a stay that we never were able to complete. I have contacted corporate in writing and will report back as to their responsiveness
Worse stay I’ve ever had a a hotel
People at front desk was rude and uncaring
There was no electricity on the night stand by the bed.
Phone didn’t work.
Frig would pop & make noises when it kicked on
Stay was on the weekend so there wasn’t a repair man on duty. Wouldn’t rceecommend this place to anyone
My name is Kisha Brown and my number is (210) 771-XXXXX and I had the WORST stay/ customer service at the La Quinta Westchase on Harwin street in Houston, Tx the weekend of 10/14/17….. Even though I had a reservation requesting an 11am check in when I arrived at the hotel at 1pm my room still wasn’t ready!!!! My room was not ready until after 2pm and when I asked for a late check out for Sunday 10/15/17 I was told that would be based on availability really?!?!? So…why wasn’t that the case for the person before me that checked out late which coincidentally is the reason that I was given as to why my room wasn’t ready on time!!!!!!
No satisfaction from this company, Stay somewhere else, The amazing thing is when i stay at Drury Inn and ask whoever is behind the desk to make sure I git my points I get them. I guarantee Drury will get all my business when traveling in the south. Mobile here i come.
We stayed in the La Quinta on Oct 6 in Lynchburg VA.
First they counld not find our reservation for two rooms. Finally finding the the it, we went to the rooms. 1st room was never cleaned and thus part of our family moved to another floor. The second room was clean but shower did not work, toilet was not secured to the floor.
Go down for breakfast and told they do not have coffee. First told the coffee maker was broke but then from a manager they ran out of coffee. Not any apoligy from the clerk Alicia or “Manager” no name given. Worst stay ever and will never stay there again. I it wasn’t for a wedding we were there to attend, we would have walked out.
We recently returned from a wonderful vacation with Diamond Tours. However our last stay was HORRIBLE. IT was very disappointing to most of the 46 people that were on this tour. The facility was beyond dirty; The rugs were fifty ….. If I had a dog with me, I would not have allowed the dog to walk on that rug. The room stunk… I had to use spray to even be able to stay in the room. The sheets looked stained, the chair was stained (small couch at end of bed). The bathtub was dirty and had to be cleaned prior to use. It does not end there. The lady at the front desk was very rude the next morning about breakfast, she did not want us to even stay in the lobby prior to 7 am to drink coffee while we waited on the 7 am breakfast. Which was a joke. I will be reporting this to Diamond Tours. I hope they take your facility in Memphis off the tour. It was disgusting.
Very, very poor customer service and very rude staff at the hotel reservation desk at the hotel in Doswell, Virginia. Our company books a total of 3 to 4 hotel rooms per week, so I can say they lost our business!!! Strongly recommend that their employed take a class in customer service skills. Called and tried to book two rooms, was put on hold for a long time and then was informed to either call back or book online. When I booked online, I mistakenly put in the wrong date, yes my mistake! My card was charged twice and was charged more than what was quoted online. Also, my biggest complaint is that when you call LaQuinta and ask if they offer a AAA discount, their representatives will inform you that it is a 10% discount. However, the girl at the desk at the hotel will inform you that it is only a 5 percent discount. So I called the 1800 reservation line and pretended I was booking another room and asked what the hotel offered for a AAA discount and was again informed 10%. Asked them to repeat that to make sure I heard correctly and he said 10%. Then called directly to the hotel and they said no it’s only 5 percent. Is someone at the hotel pocketing the other 5%? If those that were employed at the hotel only knew that it is THEIR customers that are paying their paycheck every week, maybe they would be a little more courteous!!!!
Not that it matters really but the AAA discount is infact 10%. I highly doubt anyone is pocketing anything (its actually not really possible this way) it sounds to me the clerk didn’t actually know the answer and instead of doing the math herself she just threw a number out there. It IS 10% off the BAR rate
This is our last time staying at a La Quinta!!! The first thing both of us noticed was the absolutely filthy welcome rug in the front lobby as we walked in!! We would have asked for a refund but knew, with the Florida Gators playing football in Gainesville, we couldn’t find another room. The rooms need a lot of work! When we walked in the door the ‘cleaning’ odor nearly knocked us over; couldn’t believe there wasn’t a small refrigerator or microwave (that’s a first in over 50 years probably!); maids didn’t replenish the coffee or condiments…left opened package with half of condiments used…didn’t leave any other cups; couldn’t get any good t.v. stations; the entire place needs up-dating or either closing down!! We were highly disappointed….and especially for the price we paid!!!!! We definitely did not get our money’s worth!!! Everyone we know will hear about our stay and we will advise them not to use La Quinta anywhere!!!
We stay in la quinta in coral spring florida for 2 months and plan to stay 4 months more .
First the staff in the front desk EXTREMELY RUDE
especially Jully…….the hotel got affected by hurticane irma and had water damages in 50 % of the room however they left 50% of the room impossible the rent except the long term guests than a transformer blowbup and they decide to tell everyone to leave at 4 pm on a sunday.
The regional manager of the hotel decide to call the police on us because we got upset of the situacion.. for the time been we did pay almost 3000 $ per month in the hotel and they difn’t refund us the week that we pay in advance
IS IT A GARBAGE MANAGEMENT
DO NOT STAY IN ANY LA QUINTA
BUT ESPECIALLY IN
3100 N UNIVERSITY DR CORAL SPRINGS
We stayed at the hotel one night left our vehicle there for four nights while we went to Mexico it got broke into my rear seats were stolen out of my Yukon reported it when I came back there and the front desk people said there was nothing they could do but just call the nonemergency police number we did so and continued to ask about surveillance for the parking lot and how horrible the lighting was in the parking lot and said that this is just the way it is now surveillance and no well lit parking area horrible place to stay and leave your vehicles
very disappointed with LaQuinta 2500 I70 Dr SW Columbia, Missouri…..(4) separate occasions the room key/card did not work…..carpet in the room was very dirty and full of spots…..bathroom floor had dried urine (along with the smell) in front of the toilet….there were hairs in back of the faucet at the vanity….vanity top not very clean….furniture dusty…..I actually ran to the Target store at Columbia Mall to purchase a can of Lysol aerosol disinfectant…..that’s how uncomfortable I felt…the carpeting in the breakfast area hasn’t been cleaned in a very long time….sorry but I’m through with LaQuinta at this point….and I spent $404.45 for two nights on my own !!!!!
I will never stay at LA Quinta hotel again . I arrived at the motel at 1:30 pm. And I paid for the room and received my keys Sat 09/22/2017. Muskogee Oklahoma address 1701 N 32nd St.918-913-9541.. Reason why. I returned to the motel at 8:30 pm and my key wouldn’t work. So i when to the front desk and clerk David stated the room don’t exist. I told him I paid for the room. He said I don’t have any information. I stated here my keys and room number 108 and I signed the form . I was embarrassed humiliated. He was rude. I show him my bank checking account on my cell phone it was paid for $85.he stated I don’t have any payment information. I told him called the person on that evening shift. Which he did. And she arrived at 9:30 pm. She called someone and correct problem in 10 minutes. If I did this screw up I would be fired.
We stayed at LaQuinta SLC west on Thursday, September 7, 2017. I chose your hotel after reading reviews on trip advisor and hotels.com. All we were looking for was a convenient, comfortable place to stay after flying into SLC, prior to our drive the following morning to Jackson Hole Wyoming. The only thing pleasant about our stay was your front desk staff. Our room was dingy, to say the least. The desk chair was completely worn through, the carpets were stained and the lamp shade was cracked. The mattresses had body marks worn in them. The bathroom fan was completely clogged with dust and our towels were frayed. I can not believe I paid $179 to stay there. Unbelievably disappointing!
Hi, I’m currently at the LaQuinta in Raleigh, N.C on Summit. I’m here for work-related reasons and my employers use your business to facilitate their trainees while in the city. Upon entering the first room (519) I immediately detected a stitch which reminded me of urine. I immediately contacted the front desk and was told I would be given another room if a cancellation occurred due to occupancy. I left and was later called and notified they had another room available. Once I entered this room I put my food on the desk and noticed there were ants crawling everywhere, also there were cobwebs/spider webs on the lamps and hair on the sheets. I currently in hospitality management and web design administration and I know front office procedures as well as front/back of the house operations. I have pictures and will be taking action. Absolute Cesspool!
Disgusted, frustrated and downright angry that I was charged for another room that my friend used. The staff in Lynchburg took her credit card but charged my wife’s credit card. It took me several phone calls to address the issue and to add insult to injury, La Quinta will not refund my wife’s credit card until they get authorization from my friend to charge her credit card and asked me to do it for them? What the h……….? I cannot believe that these people are not trained or empowered to do their job and deal with such issues as correcting their mistakes and refunding the person, that was wrongly charged and to whom refund is due.
the worst La Quinta I”ve ever came in contact with because the family got covered up in BEDBUGS and the GM Ralph is doing nothing to help I’m considering talking to a attorney
First seven days not too bad. Eighth and ninth disgusting. Noisy patrons drinking and smoking…..partying in the breakfast area. Beer bottles strewed all over the breakfast area where families are supposed to have breakfast. All this after being forced outside at m8dnight fro a false fire alarm that one of the drunks pulled….I guess they think this is funny. When I asked if this was the norm I was told by the guy on that night….”YUP”…..t his same word used when asked if they had to clean up after these bunch of drunks and the little guy like myself meant nothing. Very unprofessiinal of your staf…drinking and partying with them. I have to use a walker and very challenging and painful trying to climb stairs. I too want a reund of the last two days. I also am goint to contac head office.
Plainfield CT La Quinta
Horrible
I booked a family vacation in your facility from 9/1/17-9/4/17.
Our experience has gone from aggravating to downright unacceptable.
When we arrived we were sent to our room which was still being cleaned. After housekeeping quickly got out of the way we enter our room to find the smoke detector hanging by wires from the ceiling. And our security lock broken. We ask for assistance and are told by the front desk to ask for maintenance. He has no clue and nothing is fixed.
Next morning at breakfast the waffle maker gets waffle stuck all over it we ask for help and are ignored. I also put in 2 separate requests for 2 extra pillows, extra towels, and beds changed. We come back to our room to find nothing done. They did not even replace the empty tissue box. I go up to the front desk again upset. The girl there tries very hard to make it right. So I try to stay calm. Then the fire alarm goes off at 11:15 in the hotel. We have an infant it is raining and we have to head outdoors to hear by the fire department it was pulled. This is probably by the hotel full of drunks you have which your staff is smoking and drinking with rather than attending to your patrons. After 45 min in our car we are allowed back in.
I am beyond disgusted and so upset and angry. Your hotel made a fun family vacation a ruined time. I will never stay at a La Quinta again.
You can hear the people partying in the breakfast area being rowdy and this is apparently an okay thing. I would call the cops if thought it would help.
I want a refund. I am trying to find another place to stay so we may check out early but it’s impossible for Sunday to Monday.
I will make sure I share this stay and event everywhere I able.
I am with concern as to why La Quinta is not helping the Hurricane Harvey victims? Seems to me that you could comp their stays (which is tax deductible mind you) instead of adding more hardship on them and their families who are helping keep a roof over their head. My son and his family were evacuated and went to San Antonio. They are not rich but my son’s job has a discount when usung La Quinta. It helps but not that much and for days. I am out 650 dollars now for them to be safe. Tsnks for helping the gictims of Hurricsne Harvey ?
I booked a smoking room on April 23, 2017 in preparation for my 50th class reunion in Cheyenne, WY. When I checked in on August 19 I was informed that the hotel had gone smoke-free about a month ago. I received a confirmation on my room on August 15, no mention about being smoke-free. If I had known at that time, I would have made other arrangements. My room was not clean, I left dirty foot-prints on the tile floor after a shower, mirrors had spots, dirt around Heat/AC unit. I would not recommend this property to anyone. Thanks for ruining my reunion.
I stayed at laquinta beachside in Daytona this past sat until Sunday aug 19 th . I called the front desk to see if I could get late check out . Then asked if they could set a wake up call for 11:15 so I could be out at 12 . She said if I remember to do it , I’ve got a lot going on .? Who does that ? That’s a courtesy yes, but never has someone said that in all the laquinta I’ve stayed at .Definetky rethinking staying again .
YOU ATTACK TRUMP WE WILL BOYCOTT YOU HOTELS
One word…..Disgusting!
We stayed at the La Quinta in Pigeon Forge, TN. We were looking for a “pet” friendly hotel, as we travel with our two dogs and decided on this one. The reviews were good, the hotel appeared nice and clean, which helped in making our decision on this hotel. When we got there, we were put on the pet friendly floor, of course and everything seemed great. However, two days into our stay we were told we were no longer welcome to stay there! And I cannot remember the general manager’s name of this specific La Quinta– but I’ll just say he was the rudest man I’ve ever encountered!
Apparently, while we were out of our room briefly to go get something to eat– one of our dogs was being too loud and they said they had a customer complaint? Strange tho, because both of our dogs are very well behaved and we’ve never had any complaints on them at any other hotel we’ve stayed at. And let me just say, we’ve stayed at a lot of other REAL pet friendly hotels.
We will never stay at another La Quinta, nor will any of our family members after our experience. I mean, why would we? They claim to be a pet friendly hotel, but if that’s what they call pet friendly— we don’t want any part of it. Also– you NEVER talk down to ppl, especially being a general manager! That’s terrible, terrible customer service and a poor service that won’t be forgotten at that. We will gladly give our business to a more appreciative company.
I just returned from a funeral on Long Island and stayed at LaQuinta in Garden City, NY.
This was my third stay there, including a five day stay when my husband was undergoing
treatment at a nearby hospital. As always, your General Manager, Tim Mularchuk went out of his way to be gracious and accomdating. He is a valuable member of your corporation.
This is my go to place when I visit Long Island from Toms River, NJ.
Sincerely,
Deanna Lennon
We just stayed at the La Quinta Inn & Suite at 5120 Victory, Indianapolis IN. Let me tell you the check in process was great got there checked in got the key signed the paper and went to the room. We had room 407. I booked it for a week from July 22-July 29, 2017. We would go out sight seeing and come back and our key would work for the out side doors but not for our room they had to keep reprogramming it at the front desk and we kept stating we are here for the week. Than on Wed we go out come back and the amid is in our room and all of our stuff is gone my husband asks where is our stuff the maid said you need to go downstairs and speak to the front desk I mean they packed up all of our stuff without our consent without calling us or anything. So we go to the desk and they had all of our stuff in there office and they said that they did not know who was in room 407. We said what do you mean this guy Carlos who checked us in when we arrived was at the desk and we said you checked us in to room 407 and I signed the paper and you gave us the key and you confirmed we are booked until Sat July 29th, so what did you do. They said there was a mix up at the desk and they did not know who was in room 407 and we were supposed to be in room 507. The person that was supposed to have 407 was a no show that is why our keys stopped working everyday. When they reprogrammed the keys they said we would not have any more issues. HA again the keys stopped working. When we got this issue resolved and they got us back into the same room the gave us they lost my medication they took out of the refrigerator and I said that I need my medication and that is over $1,000 worth of medication for a MS patient and they better find it.
They suck 100 percent and more
I said at la quinta in Mercedes tx for 4 months and didn’t get the right information on redeeming points now I am told that it is 90 days out from sign in and I found out about the points less them a week before I left so I lost 4 months worth of reward points
To Whom it may concern,
Before leaving Florida on 6/23/17, we checked LaQuinta’s website looking for rooms available in Virginia. We found one in Wytheville, Virginia that also accommodated pets. The charge was $127. When we arrived, after 13 hours of driving, the charge was $178…when questioned about the difference in price, we were told, “Because every hotel around is full and the price went up.” I overheard this same comment to made to others.
So, not having a choice, we took the room. When entering our room, it was permeated with dog urine smell!! Disgusting, but no other rooms….dog food was on the carpet…..it was nasty.
Needless, to say we didn’t sleep well, our poor pup wouldn’t even go to the bathroom in the provided area! At checkout, I made it known how nasty our room was, pee stained, pee smell….the receptionist expressed his concern and credited a discount to our card…NOT!!! At least not at this writing…..
Maybe LaQuinta should take notes from The Hampton Inn at Savannah, Georgia. The place was immaculate, clean smelling, and absolutely a fantastic place to stay. We will NEVER stay at any of these places again! NASTY, DISGUSTING…….
OH BOY!!! They credited our account $16!!!!! And I have heard nothing from anyone, obviously this company could care less about repeat business or a bad reputation!
I stayed at La Quinta Inn of Fairfield NJ on 6-17-2017 with my girlfriend Janine A. Ball, who’s name the room was under. I parked underneath the lights in front of our room #223 in full view of a camera, which implies some type of security. I looked out my window at 12:39 am and my truck was there. When I woke up at 6:45 am and looked out my 2007 Ford F-250 was gone. I called the front desk which called the Fairfield police. The police came but could not view the video footage because no one there could work the machine. I had to wait 4 hours(11 am) for the manager, Bob Mattis, to arrive only to be told there was no video of my truck. I asked him to walk outside with me so I could show him where I was parked and the camera. He informed me that the camera was not even working. When I responded in disbelief I was belittled that “even if the camera was on it wouldn’t keep my truck from being stolen.” Bob Mattis left shortly after the police arrived again to view the other camera angles. The police could make out 2 vehicles enter the lot and then at 1:12am they could see my truck leaving the lot. There are ZERO leads to go on because of the non working camera. I saw the signs that said “La Quinta is not responsible for lost or stolen property” but the fact that the camera which could have helped maybe I.D. the thief was not even working is negligence. The Camera implies a certain level of security. How long was this camera not working and why is there a sub par security video system at your hotel which is directly behind the Route 80 East on ramp? What if there were a rape attack or a child abduction? Before I have my attorney get involved how will La Quinta help to resolve this problem. All l got was an attitude from the manager and a “park at your own risk” lecture in my time of trauma.
Furthermore I was told by PETE DONATELLO the ‘DIRECTOR OF REGION 21’ ….908-432-4300 that DAN LEY ‘VP of OPERATIONS’ would call me within 2 days. It has been a week and no one has called me at all and I cannot even access the names on the La Quinta Corporate Directory to leave anyone else a message. I guess I will have to get a Lawyer as no one has the courtesy to even call me. What a nightmare this is.
I stayed at your La Quinta in Albuquerque, NM off Illiff Rd. I was a guest there for 5 nights. As I was looking out the window there was a gentleman with an old RV parked on the curb sitting on a handicapped stroller in his underwear. He was there every day and I brought it to the front desk attention and they said they would take care of it. In the evening time he would use a cord to connect to the hotel. I was speaking to man at breakfast and he said he been there for three weeks and that gentleman was out on front of the hotel for three weeks. The area does not seem safe and this made me more leery of staying at the hotel. I don’t know if he is homeless but I am sure this is not good for the hotel to see this man in his underwear on the side of your property. As I checked out I asked to speak to the manager as nothing was done the entire time I was there and they didn’t come out and I got tired of waiting and left. Just don’t think this type of atmosphere is good for business.
We booked our reservations online, thinking we were contacting the hotel directly, but found out later, when we tried to cancel the, that we were involved with the onlinehave been company GetaRoom/Priceline. We have been unable to get them to understand that we cancelled – even with cancellation #’s! We called the hotel manager and he is doing his best to get our refund, but it has been a nightmare! My advice: do not book LaQuinta reservations online!!
Mike Johnson
LITERALLY ROBBED BY LA QUINTA —
I am an US Army Soldier, and was sent to Mesa, AZ for a week of Army training. I stayed at the La Quinta In there. On Thursday, 11 May, one of the employees entered my room with a master key without my permission, and stole my computer. It was made clear during the police/night manager investigation that the staff had not been following protocol, and that the employees had access to master keys without checking them out. A few days after this incident, I was contacted by the recovery department – Ms.Theresa Tandi (theresa.tandi@laquinta.com) to resolve this. I emailed all the doXXXXents she requested TWICE, and have emailed her several times for an update. She refuses to return my emails or calls.
Needless to say, this is outrageous. I in no way contributed to this robbery, and have had to spend valuable time and money locking down my credit, changing account names/passwords, etc., and have lost irreplaceable doXXXXents, programs, and data. I now stand at great risk of having my data misused.
GOOD LUCK…I am in the same situation only my truck and all the contents were stolen from under a camera that did not even work at the Fairfield NJ La Quinta Inn. No one is calling me back and they seem to not care at all. I will never stay in any of their hotels again and I will inform everyone I can to stay away from this company.
My friend and I stayed at the location in Alpharetta,GA on North Point Drice on 5/12/17.
The shower would not drain properly so I informed the front desk employee Aldo. The next day upon sheckout I informed employee Michelle. We exchanged info and I was told I would be contacted but I never was despite the fact I called back twice. Next, I called the cooporate number but there isnt a option to speak to anyone. Please contact me at my email.
Ashley Neve
Good Luck. Totally unprofessional company. I will never do business with them again.
On March 9, 2017 I stayed in LaQuinta Inn 6900 San Francisco Rd. Albuquerque, NM. My granddaughter was giving birth to her first baby. This stay turned into a nightmare. I checked out on March 10 after two nights. Two weeks later when I planned a return trip to help with the baby I learned that a TV was taken from my room. The manager decided that I was the guilty person because I was the last guest in that room. No police reports, no proof, no notification until my credit card was charged. It was reversed but I will never stay at a LaQuinta Inn again and I am posting this to warn others. No security cameras are used there. I have no criminal record and have been checked many times due to my work with children. Take my advice and stay elsewhere when in Albuquerque. Recently there have been quite of few reports of hotel thefts in the area! I’ve heard that hotels are reluctant to report them because of higher insurance premiums.
On March 9 and 10, 2017. I stayed at La Quinta Inn 6900 San Antonio Dr, Albuquerque, NM to attend the birth of her first baby. My stay turned into the most horrible nightmare. A TV was taken from the room after I checked out. Because I was the last guest staying in that room the manager decided my guilt. No police reports were filed, no one notified me, no proof of guilt but my credit card was charged for it. That was reversed but I will never stay at La Quinta again. I’m sharing this on social media to save others from going through this.
We stayed on Friday, May 26 for one night for my nephew’s college graduation. We got in very late, around 1 am. My daughter’s bed had hairs all over it! She was very upset and exhausted. It was obvious the sheets were not washed. I called in the morning and all they did was give us a $20 discount. The price of the room was $264 for one night and it was of course because they jacked up the price for the graduations. We were appalled and have many friends graduating next year and the following. We would not recommend this hotel to anyone and tell them of this horrible experience. We have never had this happen to us.
Being the big summer kick off holiday weekend…the pool (indoor) at the salsibury md location was closed…the only reason most guests were staying there. Boy sure was a disappointment, not to mention that staff never offered inform anyone of this upon booking or arrival….will not be staying again. Let’s not even mention the homeless around
I am currently staying at la quinta airport north. Our building is under construction. There has been problems: no power, currently since the first and second floor are under construction we are only unable to use the elevator which is now out of order. The main manager. Jeff is out until Tuesday. please assist. Under construction in the stairway.
My daughter works at the LaQuinta hotel in Satsuma Al on 05/10/17 she asked for an employment verification that she never received and now on 05/20/17 she received her first check to find out she’s being paid as an Housekeeper when she’s working at the front desk at 3pm – 11pm…..When she went to Walmart to cash her check they wouldn’t cash it and said the check numbers were fraudulent, she went to a Check cashing company that also said they couldn’t cash the check either…..I contacted the manager (Heather) in which she advised she didn’t know corporate’s phone number and she hung up in my face……I honestly need someone to contact me asap
Guy at check out was rude said he was going to give the owner a call and let them know that the boss was raising the cost of the guest to make extra money. I will not be staying there again due to this issue. Is it not right for a company to steal from guests. I need a number to someone in charge besides this guy to let them know how well these employees are at there job. Stealing for there own selfish reasons. Management sucks there! Corporate needs to email me back as soon as possible
My stay was from may 9th to may 12th yesterday
We paid a (cheap) price sunday the 7th – 8th of May 2017. at the La Quinta in Mansfield TX. What astounded me however was not the price but the filthy contidion of the room itself. This was the 2nd room that the front desk moved us into due to the a/c blowing nothing but warm air. The second room was even worse. It reeked so strange smell and as we tried to locate the source, turning on the a/c nothing but filthy dirt, dust mites and all manner of filth came out. Being an owner of an A/C service and recognizing my daughters and son excessive sneezing since they were the ones that got hit in the face from that filthy air that shot out of the unit, i quickly checked the units filters and noticed they had not been changed or cleaned or even maintenaced in quite some time since they were packed with dust and debri. After pulling the filters my childrens eyes started wattering and itching and they started complaining of being unable to breathe easily without sneezing as well as snotty noses. I took pictures of what these filters looked like and SHOULD look like. Please feel free to call me at 972 515-XXXXX for more info. I also took pictures of their irritated eyes. You know, i might be half understanding were this a backstreet rent by the hour Harlem motel, but not the La Quinta at $97.83 a night. P.S. I have more photos of this harrowing exp.
On 3/12 I was staying at the la Quinta hotel in Caldwell Idaho. I was standing just outside the side entrance of the hotel when the door opened and two large pitbull dogs came out of the hotel. No leashes no collars and proceeded to attack me I sustained a viscous bite and a horrific life and death experience. The personnel offer no help and had inadequate medical resources ,no bandaids . The police were called and a report was taken. Your personal at the hotel provided no assistance in providing the owners information. I contacted an attorney which received a letter from the hotel saying they weren’t responsible for the dogs staying in their pet friendly hotel. No sign or information that I was staying at a hotel that allowed vicious dogs to run throughout the hotel. They were more concerned for the dogs and the owners than the people without pets. God only knows if I had kids with me or someone who could not get away. I will not accept the letter denying my claim. I will be posting the pics of my leg and I am going to contact the local news to bring to light your total disregard for customers safety while staying at La Quinta Inns.
I live in Fayetteville,Tn-about 30/40 miles away from Huntsville, Al. & my granddaughter was in a car accident & placed in huntsville hospital. In an effort to be more available/closer-her mom(my daughter) & I decided to stay in hotel in huntsville. Looking for close/safe-not to mention a reasonable rate-we found La Quinta Inn on University Dr. & booked it. My daughter was the first to arrive & meet with the front desk clerk named GLORIA. As my daughter poored her story out about her daughter & the car accident. GLORIA was very empathic and concerned-even wrote her name down so her & her family would pray for her. Things kinda changed with rsv (not front desk fault at all) & this caused my daughter & I to fight-so then I called Gloria & let her have it-in an attempt to cxl-I was very rude-through the whole conversation GLORIA never raised her voice or smarted off. The only thing she tried to do is fix the problem (which in looking back-was nothing) & she finally helped us. If we need a room in Huntsville again I will book at the LaQuinta Inn-because of GLORIA. Her professional/controlled attitude put me in my place as I work in the industry as a front desk clerk also. I truly hope her company knows how wonderful she is. I certainly do & I’d like to apologize to GLORIA for my awful atittude. KEEP UP THE GOOD WORK GLORIA!!!!
I have just completed my last stay of the year at La Quinta in Norfolk, VA and would like to thank each and every staff member who works there. From the GM, Chris Luke, to the Maintenance person, Darryl, and every other employee, I was treated like a family member. Darryl would bring me a cart to my car when he saw me checking in; housekeepers saw to it that I always had a supply of towels, and, with my permission, would stop by my room daily to give my dogs treats while I was gone. At nighttime, the reservation clerk happily accompanied me outside to walk my dogs when the security guards were not on duty, and they turned on the orange juice machine if I wanted juice during the evening! Any problem, such as smelling cigarette smoke in the hallway or the TV guide not working, was met quickly and pleasantly. The most outstanding thing they did for me was to assist me in changing my bandages when I had to have unplanned minor surgery! In fact, several of the employees would see me in the hall and ask if it was time for my bandages to be changed, and it was not a pretty sight for them to deal with. I now have the problem of deciding if I want to return to staying with my friends for free, or if I want to return to La Quinta and pay for my beautiful room and be almost spoiled by the entire staff. I don’t think that will be a difficult decision to make. See you in October!!!
We made our reservations week’s prior to our arrival at the LaQuinta Inns and Suites located at 721 FM 1489, Brookshire, Texas. I advised the employee that we would be a late arrival after 11:00pm on 03.09.2017 and to hold the reservation.
Upon arrival we had difficulty locating a place to park due to the vast number of Midland Texas Surveyor work trucks (+15) parked. After locating a spot, we proceeded to check into our room. Upon arriving in our room, we identified the towels were stained, rough and had the appearance as though they had been used for cleaning!
The next morning we went down for breakfast only to be informed that the Manager had made the decision to NO longer stock liquid creamer, half-n-half, artificial sweeter. Our only options for our coffee was powder creamer and sugar. Not a good dietetic choice for those guests who are diabetic! The suite for business meetings had apparently been set up to enable the Midland Geological Surveyor Company to run their business out of this hotel. The table holding all of the maps was easily 12′ x 12′ and the room had half a dozen men dressed in their official ‘fluorescent’ orange safety jackets conducting business as USUAL! It was at this point we knew that this LaQuinta Inn & Suites Brookshire – Katy had contracted with another company to conduct business out of their hotel!
Returning to the room to prepare for the day, we turned the shower on, only to find out the there was NO WATER. Reporting this to the front desk, my husband was informed the manager is addressing the issue. Thirty minutes later the water FINALLY CAME on and was RED BROWN, as the water was turned on full force it continued to be RED BROWN for an additional thirty minutes. We packed our bag and checked out.
The IRONY of this experience is…we had to PAY $111.87 to this LaQuinta branch and they were NOT WILLING TO ACCOMODATE us for these BAD EXPERIENCES.
The following week I contacted the LaQuinta Brookshire-Katy hotel and was told I could have a 15% discount as a refund or receive 50,000 bonus points. Why would I accept 15% discount or 50,000 bonus points? Anything LESS THAN 100% is NOT acceptable!!
DO NOT STAY AT THIS LOCATION!!! NEEDLESS TO SAY, my husband emailed the corporate headquarters. The response was, “Thank you we are reviewing your concern to address the issue.” As a customer who has a choice where to spend their money, we will NEVER stay at another LaQuinta hotel ever!
While staying at the La Quinta in Marble Falls, TX. Sunday morning I had a “Do Not Disturb”, sign on my door. The housekeeper named Patricia is cleaning the room next door. She steps out on the balcony next door and notices 4 cigarette buds on my balcony table. Not on the ground or on the balcony shes cleaning but on the table on my balcony. She then calls the front desk and says that I have cigarette buds all over my balcony. They call and wake me up to tell me I can’t smoke on the balcony. When I checked in I was not made aware that I couldn’t smoke outside on the balcony. I have a sign on my door and she’s suppose to be worried about the room she’s cleaning not my room. I’m not smoking in my room, I’m outside. I didn’t liter by throwing them on the ground but instead put them on my table so I can pick them up later. My complaint is against Patricia for ignoring my sign on the door and lying to her manager stating that I threw cigarette buds on the balcony floor. Sunday is my only day off when I’m working on the road and I really needed to catch up on sleep. Instead this housekeeper completely ignores the “Do Not Disturb” sign and wakes me up over 4 cigarette buds on a balcony table outside. She wasn’t cleaning my room she’s cleaning the room next door. She doesn’t know if I was smoking out there. She didn’t see me smoking out on my balcony. Those cigarette buds where in my pocket and as I was outside on the balcony on the phone the night before, pulled them out and placed them on the table. My room doesn’t smell like smoke and the balcony doesn’t. Before she jumps to conclusions and assumes that I’m smoking on the balcony she should witness it herself. In conclusion, I really like La Quinta but I don’t want to stay in a hotel where I’m gonna get harassed by housekeeping. Especially when I have a sign on my door saying “Do Not Disturb”.
Very upset we stayed at la quinta inn in fort Wayne Indiana and today while my kids and I were in the pool someone went into our room and stoled all of my money out of my wallet I had 1000 in 100 dollar bills and they won’t do anything about it I want my money back!!!
do not write these letters often, but in this case it is warranted
I was a Diamond member with Hilton and a Platinum Elite member with Marriott.
I have stayed at hotels for years Monday through Friday as I traveled to cover a large territory.
I had 2 separate flights cancelled on Spirit Airlines and they put us up on 1.18.17 at La Quinta Inn Fort Myers.
The minute I walked in the door I felt as if I was home.
Amy welcomed us with a smile and true warmth.
She was courteous , helpful and made me feel as though she truly cared, you can not fake real.She is as real as they come and if you need a national trainer of your staff as to what should be done she would be the one.
I also would like to commend Devon on his attentiveness and courtesy..
They turned a bad situation into a very pleasant one and I will put La Quinta on my list of Hotels I use because
of their outstanding. service and hospitality. A 10 out of 10.
Thank you for your time in reading this and have an awesome day,
Marty
I have just been notified I will be getting the LaQuinta Gold Card lol. The e-mail makes it sound like a great thing that I am receiving the Gold card. I am currently an Elite member, but due to booking problems such as not being able to use points for rooms, rooms not available on the dates I choose and hotels becoming poorly maintained I have been using other hotels more frequently. Yes, I have other hotel memberships. What good are points when you go to book a hotel and they say they don’t accept points?
My most recent stay was at Disney World’s Wilderness Lodge (not a LaQuinta). Eventually the Gold card will be a regular card for me unless LaQuinta improves. I plan to be in the Orlando area again during Spring break to take our daughter to Disney World. We once again will not be staying at a LaQuinta.
Our family had a horrible experience at the Duluth, MN La Quinta. Starting at 5:00 p.m. our family was harassed. A staff worker yelled at my children and 2 others for running in the hallway. They were excited to go to the pool. Yes, I understand they shouldn’t be running, but they are 5 and 7. From then on the staff harassed our family. Complaints came to the front desk about noise coming from our room for 4 hours. During these 4 hours, we were not even occupying our room. We were down by the pool. Staff followed us around, confronting me in front of the elevator, coming up to our room, standing in the hallway listening. Al, a staff member, was lurking in the hallway, looking around a corner at me. It was creepy. Our family was in our room before 10:00. Our children were sleeping. At 10:20, 3 Duluth police officers and a member of staff knocked on our door and evicted us! We had to wake our sleeping children. It was scary for them and humiliating for us.
I called the General Manager of the hotel on Monday morning to discuss our situation with her. She was most unpleasant. She said that my husband was intoxicated and disruptive to the hotel and staff. My husband was nothing but apologetic to staff when confronted. He did not appreciate staff confronting him in the hall and telling him that he was the “problem.” Every time we turned around the staff was there to yell at us. There were 10 other families staying at the hotel with us, and we were the family that was singled out and bullied. The only time that we got confrontational was when the hotel sent police to our room. I believe any family with kids would not appreciate this action. Especially since we were in our room and quiet.
We would never stay at the Duluth La Quinta again or any other one for that matter. Actually the staff told us that it would be doing them a favor if we didn’t come back.
We have stayed in many hotels and have never been treated like this. It was a degrading experience for our family and I am saddened by it.
My husband and I made reservations for a one night stay at the La Quinta in the Greenwood Village-Tech Center area of Denver last night. The front staff was very hospitable and checked us in right away. When we went to the room, it was not what we had reserved. Instead of a king room, we were assigned to a doubles room. We returned to ask for the room we had reserved online through Travelocity. After some time, we were given the keys to another room that did have a king. What we found was a room with a bathroom in the process of being remodeled with the bathtub dirty with construction materials. We were tired and dissatisfied from this second unacceptable room. We didn’t bother to complain once more and simply left and promised not to stay or recommend La Quinta again. We lost $73 for nothing.
Ine
That’s truly disappointing to hear. I hate 3rd party reservation sites, they don’t tell you but they do not guarantee ANYTHING except that you paid for a room. Not bed type, location, size or anything. It truly is the worst thing about my job to tell someone that books through a 3rd party who didn’t receive what they expected and there is truly nothing I can do, not even issue a refund because you didn’t pay us for your stay. Then when you try to contact them for a refund its almost always no. I always tell people if you must book through a 3rd party site, Please call the hotel directly to make and make any requests or at the very least confirm what you booked. I know what I’m saying makes no difference to you when you’re the one suffering as a result. I just hope it helps for the future.
Mr Mathis, GM of La Quinta #1039 at Tampa fairgrounds was very helpful and sincere in resolving an issue we had on 1/18/17
I recommend him highly for his good customer relations.
Steve Rudolph
My husband and I travel a lot he’s a contractor runs his own business, at times state to state . We stay in hotels a lot and at times bring our trailer camper with us to house employees he might need if they can’t afford a room. Yesterday we reserved a room at the LA Quinta inn in Golden Colorado. Before we checked in my husband dropped the camper in the back lot and immediately a guy starts yelling at him he better have a room that the camper is an eye sore he needs to get it out of here. I calm my husband down even after the guy started screaming f*** you. We walked away and went to cash my husbands check to cool him down later we find out this is the maitnece man for the hotel. After six we get checked in your evening staff and grave yard people are amazing the next morning while doing laundry my husband and I come back down to the room to see our room door wide open and our employee who we told could take a shower in our room winding up the cords to the camper I asked what the problem was and there a manager looking down on me states that my exstention cord is a safety hazard for her guest ….well pardon me aren’t we guest to body language And voice were indications we weren’t approved of then the maitnece man was stand next to her gloating at my husband trying to egg him on the lady then tells us we can’t stay another night because we don’t have a card on file yes yes we do we reserved our room with it and payed cash at check in when my husband was reserving the room he asked specifically that if he gave the card number up would they please not run it we knew that our card only had 76 on it we didn’t want to pay any charges we didn’t have to being insufficient funds if you ever started your own business you know it’s rough at times. So the manager than states that the card couldn’t stay on file because it didn’t have enough money on it. Ouch right in front of everyone what class she has. My husband wanted to know why they ran it when they had stated they would not she gave a lame excuse. And proceeded to tell me the hose that goes with my camper is an eye sore excuse me its brand new on a plastic wheel my husband creature of habit asked so mam your not going to let us stay another night . she continues to shake her head at us walking away tells us no not unless u have a card and then the maitnece guy and her kept talking about how crappy the camper was. I’ve never been treated like this were middle class Americans small business owners and work hard for our money. And I do not believe I’ll ever stay in one of these locations again . After all this one of the workers just opens our room door no knock nothing if we were leaving at check out I sent my employee to grab my cloths and the staff followed him. We were treated like some kinda criminals or drug addicts how rude embarrassing and belittled we were how un appealing I hope your able to fix this thank you for your time….
5 January, 2017
To: La Quinta Inns & Suites Travelers
Reference: Beware of your personal belongings
Update
It has been thirteen (13) days since my room was robbed (supposedly) by an employee(s) and I have yet to receive a return telephone call or any other form of communication from the Fort Myers, Florida location manager, John Lai, or any other La Quinta corporate manager or officer of the company, for that matter!!
I repeat my warning, “stay at La Quinta Inns & Suites,” at your peril…
Again, respectfully submitted,
Jeremiah Hartsough
5 January, 2017
To: La Quinta Inns & Suites Travelers
Reference: Beware of your personal belongings
I was a guest of La Quinta, S. Cleveland Ave., Fort Myers, Florida, from 21-23 December, 2016. My room was robbed of my computer travel bag and its contents, including cd’s, dvd’s, operating cd’s, thumb drives, portable computer/scanner, business cards, greeting cards and letters, personal cards, legal pad written notes, manuscripts of seven years research and writings and other valuable doXXXXents and papers, etc.
The Fort Myers city police were called. The first officer to arrive stated that “there have been employee issues and problems there previously, i.e., thefts. What a greeting! A theft report was made. It turns out that La Quinta has “no security camera’s whatsoever of the quest room doors” to check on the entries and exits of their rooms!!
When I talked with the location Manager, John Lai, on 23 December, he said that the police were coming back on the 24th to interview the woman who “refreshed my room” on the 23rd and to call him the next day, the 24th to find out about that investigation. I called him the next day but was told that he was on vacation!! Unbelievable!!
I then called La Quinta’s customer service number and the woman that answered said that “due to the holiday, she would not contact a La Quinta corporate vice president just because it was a robbery.” !!! What the Sam Hell?? Is this company for real??
I’ll never stay there again. Everyone else can stay at their own peril!
Respectfully yours,
Jeremiah Hartsough
I Think it is grass that you allow pets. may I suggest that you take it one step further. if you would build kennels where people could leave their pets for a few hours at a time you would be doing a great service and make a killing.
I am currently sitting in a La Quinta Lobby in San Antonio at 303 Blum st. I have had my reservation for over two months and they are telling me they don’t have anything available for the next few hours. They don’t answer any questions and they are rude and make you feel like it’s your fault they are not organized. I am traveling with my spouse and a toddler and no one at this hotel seems to be concerned with anyone who is waiting and there are numerous families who are not being accommodated. We are spending our hard earned money in the city of San Antonio supporting the Alamo Bowl and this La Quinta staff is a joke.
I recently reserved a room for families members who had lost their home due to job loss. I did not want them staying in their truck over Christmas so I contacted Laquinta on North freeway in Fort Worth. The manager of the hotel went over and above helping me with the reservation! One of the family members is battling stage 4 cancer. The manager Sarah Jenkins made sure there a small Christmas Tree on the tabletop a balloon wishing them merry Christmas and a small box of chocolates. I am blown away by her thoughtfulness!
La Quinta has nasty pools and hot tub pratices, I have pictures to prove it! Doswell Virginia!
We stayed at the LaQuinta Inn in Doswell Virginia for the Thanksgiving holidays, 2 rooms for 4 nights. It was a planned trip to spend time with our grandchildren. So of course their was pool time planned into the visit. Well, we were unable to use the pool due to the dirty water, with dirt sXXXX bubbles and a pissy green tinge! It was so full that it flowed into the pool, extra gross. The window ledge had lots of dead bugs all on it also, I have pictures to prove it all, I have been waiting for a call from someone anyone for days! They have taken my report, and the only contact is when I call to complain more. They offered me a one day stay at another establishment. Are you kidding? Who makes plans to stay 1 day at a hotel, motel, Holiday Inn? La Quinta sucks, and they must have some people living in the hotel, cause the same kids run all over the place into the pool, gym area etc. on a constant without supervision! I’m so done with your hotels and will be posting the pics everywhere I can and whenever I can to social media! You Suck!
To the Attention of: Corporate Reps,
I have been faced for many months now a very unusual situation involving my rewards points. After my rewards points went into an “acceleration” status for the first time earlier this year; as your office is aware of acceleration occurs when the points have accrued to a great percentage — I was contacted immediately and notified of my family’s gold status. However, within a few weeks of this great bonus being applied, the points suddenly and without notification or substantuating reasons for such, simply and inexplicably were removed.
To preface this unusual occurrence, which has led up me to following up with the Rewards Department ..these excellerated points correlate directly to points earned after my family was displaced on December 26, 2015, due to a severe case of toxic mold contamination at our residence. We were literally emergency evacced out of the house by a licensed mold inspector. Many family members were severely sickened by the toxic mold, and a couple almost required hospitalization. Sadly, we lost everything of material value. These losses include all furniture, clothing, and most importantly, irreplaceable items such family memorabilia. Thankfully, and most importantly, however, by the grace of God we did not lose our lives.
Subsequently, this tragedy forced my family unexpectedly, and in the middle of the Christmas holidays ..into a disparate place of displacement. And it was during this time that my family became residents of the Stockbridge, GA, area’s LaQuinta.
We had a very wonderful stay. The staff there reached out compassionately towards our family, helping us in numerous ways that actually went well beyond their job descriptions. For reasons such as these, I have written several online travel recommendations – one titled, “Good Samaritans,” which has been read by almost a thousand online shopping readers. Another write up/commendation was titled “Home Away from Home”; this article too was also unexpectedly very popular. I had to find the best possible ways (marketing support) of showing our Great appreaction.
Going back to the occurrence of the excelleration, it was determined after (2) separate managers worked for well over an hour, with the head hotel manager, Manager Chaquita, that my family’s dates of stays were verified. I also took part in these conversations with corporate managers over the phone, who approved the points completely to my family.
Approximately one week later, I was emailed a beautiful welcome into the gold status. Then, following this email, I was contacted by a rep in the Rewards Department, who was actually..’initially’ more excited than I was when she notified me that the abundance of points had caused my account to go into, what she said, “we term as excelleration.” She also shared with me that so far the department responsible for tabulating the points accrued ..were at a figure of over 141, 000. But she reminded me that this figure was far from completion, as they were working into the tabulations (2) rooms over (3) months.
Shockingly, however, following all of this work, and during the week of March the 18th, our rooms were canceled. Then, the points also mysteriously disappeared. This caused an immediate hardship as were unable to move into our new place until March 23. Thus, my family went horrifically from displacement to homelessness as soon as this occurred.
More importantly, it was extremely difficult to ascertain the reasons why our rooms were no being longer covered. Hotel staff informed me that our leasing company had cancelled the rooms. However, the leasing company, in turn, denied cancelling them, stating that my family were the one’s who had cancelled the rooms.
CirXXXXstances were already extremely problematic with our then leasing company (because of the legalities involved with the toxic mold). However, we were unaware of there being any issues with our stay at the LaQuinta.
Yet, because of being concerned about whether we were still clients in good standing with the staff, I did enquire with the manager.. perhaps a week prior to the room cancellations. Manager, Chiquuta, said that we had been excellent guests – I too believe that we were, and so pray this to sincerely be the case with staff as well.
Prior to my family’s displacement and our lengthy residency at the LaQuinta in Stockbridge, GA, my family has enjoyed a lengthy history with LQ. LaQuinta has been the immediate “go to” choice for all of our traveling needs. Because of the added convenience of being a hotel chain, not only excellent in service and accomodations, but one that additionally has numerous locations throughout the states — LQ has become a Tremendous lifesaver. LQ was there during the multitudes of times that we traveled to visit my daughter, who attended both Valdosta University and the University of Georgia (graduating from UGA).
Another important and excellent location for my family has been the Jessup MD LaQuinta, located nearest my son who resided in MD. This location of LQ came into particular assistance for my family in a major way during the month of June 2011, when after having traveled to MD for my son’s High School graduation, I unexpectedly collapsed and was immediatedly hospitalized because of an emergency health reason. And because of LaQuinta’s very reasonable rates, my family was able to stay at the Jessup location an additional week, pending my hospital discharge. The staff there as always are wonderful.
In closing, I have followed up for many months over the issue of the points having disappeared, many of the very helpful and courteous reps have seen where the problem occured, having followed the notes — and have concluded that it’s just a matter of putting the points back. So, these reps have sent many emails to your corporate office, seeking assistance in the replacement of the points. However, as of yet, I haven’t heard again from the corporate reps, who I understand must really be the ones who are able to clear this very unfortunate matter up.
Therefore, I am writing today because of speaking with a rep over a week ago who did the same again; however, when I followed up the other day, speaking with Ms. Joanne (Oklahoma), she did not even see no rates in my account any follow conversations having occurred since July!
Therefore, because of being such long and loyal customers of the LQ chain, I am requesting that the corporate office please research my account on the particulars given, and at your earliest convenience can your office follow up with me.
I am currently in the process of relocating to the Harrisburg area of PA, and as a single physically challenged retiree, I could really use the assistance of being able to access some of my points, as I search out the local housing market.
Additionally, Thank You. Because I have had no problem in my travels of redeeming the points whatsoever; the coordination from the Rewards Department to those of the LaQuinta hotels where I’ve stayed.. has been Awesome.
Thank You Tremendously,
Ms. V. Rice
Additionally, I was able to verify the points being placed in my account through an on line account summary which listed my account as having a balance of: 139, 000 in Feb. 2016.
Two weeks later it read: 29, 000 points.
Thank You Again,
V. Rice
Additionally, my LQ member I.d. is:
T-45111120
Again, Thank You Very Much,
V. Rice,
Reservation Points/Price Not Honored
Member W3844833
On 11/5, I had called to inquire about using my bonus points (81,000) for a continuous extended stay, likely lasting 2-3 weeks – with credit card payment only for offset. From past experience at in LAX laQuinta, I was aware that all rooms are avail for points, and my priority was to have my points used from the first night, 11/7, for a continuous stay, in the same room throughout my stay. The LaQuinta reservation agent had expressed concern, as I had been aware that the points were made inactive, though I was unaware. I’d explained to Deena that I had points with other hotels, which were less convient, were able to meet my needs. Deena had requested that I hold as she speak to her supervisor. As I had an excellent 3 week stay during a similar timeframe at La Quinta LAX, I’d agreed to. Deena then informed me that I would not be required an overnight stay prior to re-activating my points as a courtesy, and that a single room would be available to me throughout, using my 6000 points at the rate of $40/night for the first ~12 nights. I was so pleased that at the end of my call I’d personally spoken to Deena’s supervisor, explaining how much I appreciated both the courtesy and the efficiency/effectiveness of Deena in making my reservation. Unfortunately, I’d spoken way too soon. When I had arrived to check in Friday 11/7, I had learned that in spite of Deena & her supervisors commitment, for unknown reasons, the first two nights of my stay were not booked using the 6000 points/ $40 I was assured of. However the front desk did show that I would be using the bonus points/$40 from Sun 11/9 forward. As the General Manager was unavailable at the time, and the front desk staff called LAQ returns at my request, and they were informed that I should have the Points rate applied from check-in 11/7 forward. I was assured that my credit card would not be charged the full rate, and that the General Manager would make the adjustments without question. They had emailed the General Manager, Chris Hill in my presence at the time. My check in involved more problems, i’ll share, but they are of low concern – the first room that I was assigned smelled so strongly of Urine that tears were in my eyes when I’d just opened the door, the second room was dirty – uncleaned/changed from the previous guest, and the third room smelled terribly of mold – of special concern, as the rooms on both sides had signs that said “danger. construction in progress”. So much for feeling excited about my “Elite Status”. After settling in for my stay I’d returned to my room on 11/9 afternoon to find that my door key didn’t work. At the desk I’d been rudely informed that I needed to leave, as I had been checked out in the morning. This in spite of the fact that the reservation reflected my stay was through 11/14. Only then did I learn that my bonus points had NOT been applied – and my credit card was charged the full fee of ~ $340.00 Without my permission. I was assured by Shar on that same day that that night, Sun 11/9 would be paid with $6000 points + $40, and that not only would my credit card be credited for all but the $40/night on the 7th and the 8th, but that my stay as reserved through 11/14 would automatically have the same 6000 points + $40.00 applied. As per my request Shar called me back on 11/9 to assure me that she had spoken to her supervisor and the general manager, Chris Hill to arrange my credit card being credited the $260.00 unauthorized charge explainations and questions with the 6 LAQ reservation/supervisors/cust svc people, and cost me another 3 hours, just to confirm that the 11/7-8 correction had been made. Given Shar’s confirmation on 11/9 I was stunned when I had called to extend my stay on Fri 11/11, only to learn that I was being charged in full for entire time. I had spoken to Patrick, then his supervisor Daniel, then his supervisor Brittany. I had also had an in-person discussion with the front desk staff, who had assured me that they personally would speak with GM Chris Hill in the am, and had shown me the email & phone message informing them of the Serious efforts that continue. They were very reassuring, stating that “as I am an ‘elite” member they were sure he would return my call promptly with a solution.” To date, now 11/18, he has done neither. On 11/11 with LAQ I had asked repeatedly through the 2.5 additional hours spent on the phone, that they, Patrick,Daniel,Brittany, call the GM immediately, as I would prefer that they work out a solution themselves, rather then continue to insist that I mediate between the two. Unfortunately my request was repeatedly deferred. By the time I had informed Brittany that between calls and inperson discussions I had already spent 10+ hours trying to resolve the payment in full vs. points issue without success, and had been told that my “issue” would be escalated to a specialized customer service group who would get back to me within 48h in 3 separate occasions, yet received none to date, that I NEEDED her to contact Chris Hill. In spite of it being only 4:30 pm, she informed me that Chris Hill had left early for the day. When Brittany informed me for the 4th time that I would be “escalated”, I’d requested that we plan going forward, as I would need to stay for another week, and wished to use the points going forward. She checked to be certain that there would be points rooms available from the nights 11/11-11/18, which there were. She reiterated that I would have 6000 points deducted and $40 per night charged to my credit card nightly. At my request, she also spoke to the front desk, and informed then of the correction to my current reservation – and it’s change to points from that night forward. In spite of Brittany’s assurance, I was Shocked to find out that once again, I was checked out on 11/13 – and that there was no record of my reservation being continued through the 18th or on points. As I had unfortunately come to expect, I was not contacted by the “excalated customer service” on the 14th or 15th as I was assured by Brittany that I would. As I can not afford to waste more time with my efforts to unravel this ongoing nightmare, given the lack of cooperation of the GM, the lack of efficacy of the LAQ res/supvr/cust svc, I simply requested that points be applied going forward, through the night of 11/22. I have little to no faith that I will be able to resolve this disaster with either the GM or LAQ, but at present, as I am again awaiting the “escalated LAQ Cust Svc” staff to reply to my 11/15 request for escalated attention – requested for the 5th time when I had rebooked my reservation – on 6000 points/$40 night through 11/22 via both LAQ, & confirmed with the front desk. My next step is to forward this ongoing, time consuming, extremely aggravating “issue” to the La Quinta Corp Office, as I have little faith that any resolution will be forthcoming via conventional routes. So much for “Elite Status”.
Member W3844833
With so many negative comments, my family would like to share a positive note regarding one of your employees. In Oct 2016 we stayed at your airport hotel on Military Hywy in Norfolk, Va for almost a week. We were in Norfolk because our daughter was in ICU in a Norfolk hospital. We were met at the front door/desk by Christy Cruze Espanoza. I just have to say that from the moment we arrived until we checked out, she was so helpful in every way. What a great personality this employee has. You just don’t find that many employees working at hotels that want to make sure your stay is as pleasant as possible. And it just wasn’t us that she made feel at home. Employees like this make you want to come back, and we will. Please do something nice for this employee. She deserves it, and more. Thank her for making our stay much better than it might have been. CH
The front desk agent (Alicia) was SO RUDE!
I arrived at the hotel around 11:00pm on October 23, 2016. There were three people behind the desk when I arrive. The first (well only) agent that greeted me when I approached the desk seemed genuinely interested in helping. Of course we spoke and she asked how she could assist. I told the young lady that I wanted to check in. She asked for my Id and method of payment. I gave her my id and I inquired about paying cash for my room, as I always do, i was told with such a hateful tone and demeanor by another agent (Alicia, who identified herself as the manager at the time). That if I paid with cash then they would also have to charge my credit card again, I stay in LQ’s all over the country and have heard many things. However, I have never heard of being charged twice for one room. The treatment I received when asking the simplest of questions almost made me, not only, not want to stay at this hotel but any other LQ. I had driven for 13 hours and was entirely too sleepy to continue driving. I asked the agent who was assisting me first to hold the room while I step outside. The VERY rude agent (Alicia) began discussing me with the other workers standing behind the desk again in a very rude and unprofessional manor.
I stepped out to speak with the returns department concerning company policies and procedures and to make sure they were in line with the treatment I was receiving. The agent continued to discuss me with the other workers in such a distasteful manor. I would like to address the fact that I have stayed in multiple LQ hotels and have NEVER received such treatment. After I provided the agent with my credit card and id i was finally able to check into the room. The agent request to make a copy of my ID which I find very unnerving because LQ has all of my information if something was to go wrong and I have never been ask to allow a copy of my ID to be kept by the agent. I’m not exactly sure what she planned on doing with the information. Once I was able to get into my room and collect my thoughts I called back to the front desk to ask for the general Managers information but the agent refused to provide it. The agent simply advised the GM name is “PETE”. I inquired about his last name to direct my concerns to the correct location (person.)
I contacted the returns department and they advised that I would have to speak with the GM on Monday about my concerns. I did a little additional research on this hotel and it turns out that I am not the only person to have an issue with check-in and this same agent. Clearly there is no desire by management to have return business to this location because of the treatment being provided to the first time guest. This is one of the worst customer experiences I have ever had. I will not recommend this hotel to ANYONE for ANY reason. Actions such as this are the reason consumers switch brands. There is no way that Hilton would allow this sort of treatment to their guest. FYI the room at the double tree was only 30 more dollars. The 30 bucks would have been well spent to avoid this type of ending to my night and trip. I hope that this email finds the right people to help LQ correct this problem so that LQ can continue to grow and show appreciation for their guest (nothing like what I received on this evening).
I was staying at the La Quinta Inn September 6,7 2016 ( 5622 UTEX Blvd. San Antonio TX) for Business. I parked near the front door Backed in against the building, some one cut my YETI cable lock and stole my 65 YETI ( $ 410.00) ice chest. I have talked to the employees four times and requested that the owners call me. Never heard from them, I asked if they had cameras in the parking lot , the first two times I called the employees did not know, the third time the manager said I think they work but they don’t record she would have to check ( boy this is worth your money) never heard back, the fourth time not sure if they have cameras. I RECOMEND STRONGLY DO NOT STAY AT THIS La QUINTA. After reading some of the other blogs I doubt I will stay at any of them unless it is the last resort. I do under stand about criminals , but it would be nice to know that the establishment has a proper surveillance system to protect their paying customers and help bring Justice to the people that hurt their possibly returning customers.
J.L. Armstrong, I’m very pleased that I came across your review. I had the same incident happen to me during my recent stay at the LQ in Dothan, AL. However in my case, I was told by the manager that the property does NOT have any security cameras on their property and the reason they don’t is because that would make them liable and responsible for any damaged or stolen property outside of the building. Furthermore, they don’t have any security cameras inside the building either. As a paying guest this does not make me feel safe staying with LQ. This was my first and last time I will every stay with this establishment. I find it to be very interesting this property has one way in and out with a Waffle House pretty much setting in their parking lot and they (WH) feels the need for security cameras. I have worked in the Condo. Industry for many years and I understand policy and procedures of “not being responsible of lost, damaged or stolen property” however, there are security cameras in place for the simple fact of SECURITY!!
I was very concerned about my stay at la quinta in Houston Galeria area in Texas. I stay in that hotel because it is close to my destination. During my stay My car was broken into. I really did not pay attention to it because there is security all night. I left the hotel noticing the door was slightly opened and the center console was open. I did not think anything of it since the securities vehicle was right next to mine. From the hotel I went straight home and as I arrived, I noticed items were missing. It is really disappointing that I trusted the hotel with my safety. I contacted the hotel to voice my concern and was just told that I had no proof. I feel my safety is not of concern to the hotel. I have always trusted La Quinta as my hotel of preference. We travel 5 hours to the hotel and we were not paying attention to details of vehicle damage/stolen because there should not be a reason to doubt our safety and protection with ourselves or property.
Thank you,
Laura G.
Again this a message regarding your company la quinoa inn and suites located at 3970 paradise rd las Vegas.,nv. A former employee was sexually harrassed by a guest, she filed a complaint telling the supervisor- Jenn sandoval- and executive housekeeper – Carmen whitford- about the incident. Nothing was done to take care of this situation. The manager did not call the police and soon the former employee quit because she felt very uncomfortable and endangered knowing her own supervisor did nothing about it. Yesterday many employees who were not of Hispanic race got called into the supervisors office for write ups and verbal warnings, we the employees feel discriminated against . As I stated before our hours are getting cut down to a merely 6 hours a day. We were told upon hiring that we would be guaranteed 40 hours a week as full time employees. Carmen whitford has over hired housekeepers to keep us from getting our hours. We also have an inadequate supply of amenities to fully complete the rooms for the guests, we always run out of towels, sheets,wash clothes, etc. Their was another time we had a rat infestation in which the fecal and urine matter were left on the sheets and towels. The manager knew about it yet failed to properly dispose the contaminated sheets and towels, guests as well as the employees could of fallen ill. Many employees here feel overworked Carmen whitford cannot properly make our boards, she constantly lies about anything and everything. Jenn Sandoval launder money given to her by the coporation in which she keeps for her yearly bonuses. Their needs to be something done about this, things are getting worse here by the day. New are not properly trained and often times left to train themselves. We have many non English speaking housekeepers in which they cannot communicate with guests that are not fluent in spanish
I am an employee at LA Quinta located at 3970 paradise rd las Vegas ,nv. I am confidentially reporting a racist remark made by Carmen whitford. During a management meeting she claimed to wanting only a Latina group of housekeepers. Jenn Sandoval the supervisor was at the meeting and did nothing about it. Currently Carmen whitford has hired all Hispanic workers, none of them which hardly speak English in which the guests complain that they need a housekeeper that speaks fluent English. But cannot get the service they require because of that. This is discrimination at its finest. We need corporate to hear our voices, Carmen whitford has an major turnover of workers that have been fired and quit. Please start an investigation of these claims many people are losing their jobs and the guests aren’t too happy
i got my purse stolen and i had a claim number but it has been a while an noone answers my calls or has gotten back to me. I want manager, ceo or any one that can do something and resolve this issue. REF # 160202-000168 STOLEN PURSE
Inbox
norma fernandez
Feb 5
to julie.turpin
good morning, these are the pict of the things that i remember that were in my purse …
1 gold diamond ring- tear drop –$450.00
1 silver necklace-heart shape pendant –$150.00
my coach purse limited edition –$900.00
a police report was filed SAPD 2016.0103011 — officer E. Hollifield #1181
i would like an update on this matter as soon as possible
call back # 956-522-XXXXX
My wife and I recently spent 4 nights at the La Quinta in Ft. Lauderdale Sawhrass Mills Outlet Mall location and have only positive comments to make. The facility itself was addiquite and the price was fair. Everyone we came in contact,with was helpful and friendly. A young women named Allison who worked at the front desk was exceptionly friendly and helpful. My wife and I have been traveling for several weeks and have stayed at a dozen hotels but this was our first experience at a LaQuinta and thanks to Allison we will return to LaQuinta as we continue our travels. I do not know her last name but I felt I needed to,let La Quinta management know they have an outstanding representative of their company working at this location!
My family and I made a reservation at the La Quinta at Harrisburg-Hershey PA. My family and I arrived at the hotel (Thursday) and checked in and took our luggage up to the room. My two girls (6,9), wanted to swim so my wife changes them quick, grabbed our beach towels for the boardwalk and took them down as soon as we got there since it was open till 10 and it was about 920pm. Around 945pm I received a call from my leadership (1SG) stating that my pass had been revoked and I had to go back. So I had to go and break my girls’ heart and tell them they we were leaving and couldn’t go to Hershey park, Boardwalk and that the weekend was shot. I explained my situation to the gentleman and lady working that night and they understood completely and felt bad for my girls. However, being a member of the Armed forces sometimes calls for last minute changes. We went up stairs took our luggage off of the bed that we had not unpacked, my wife changed them out of their bathing suits and we left. The gentleman at the desk said not to worry about it, that the room was canceled and there would be no charges and they thanked me for my service and dedication to our country. So I look at my bank statement Saturday and noticed I had a charge on my account from LaQuinta for over $160, mind you my room rate for that night was $103, and so I called them and spoke to the same gentleman who told me to call Sunday and talk with Mike the manager because he is the one who charged me. I call in today and the lady I spoke with was rude to me, and tried to tell me that we used the room, took a shower, filled up the trash cans and completely messed up the beds and that is why I was being charged, when I asked about the rate, she had no answer. I find this to be ludicrous being that we were not even there for an hour, and didn’t unpack, used our own towels (on video footage from hotel), left a pop bottle in a trash can, and if the bed was messed up it was only from our luggage from sitting on the bed. Oh and of course the manager isn’t working today, which I was told he would be. So after I was told and given a cancellation reservation and physically told by 2 people that I wouldn’t be charged because I wasn’t even there for an hour and had to leave for military purposes, they are now making stuff up to squeeze money out of a soldier that is already under paid, overworked and gone from his family over a pop bottle in a can and the blankets being messed up from our luggage. I am requesting a refund in a full amount for the erroneous charge. I can’t believe that this is the way our service men and women or anyone would get treated. This needs a resolution quickly!
I have several installers that we set up to use the LaQuinta Returns program since we use LaQuinta almost exclusively for our business. We have points acXXXXulated for each of our installers and all of a sudden cannot utilize the points because the passwords have been updated. . I was told by customer service that each installer must call in and add an email to their account and add me so I can access it. This is crazy… .they didn’t even set these up in the first place they are strictly for company use… so long story short we just got screwed out of all of our points because they decided to update everyone’s password – these guys aren’t going to call and hang on the phone to do this – this is a business account and they don’t make their own reservations anyway!!! Unhappy – I’ll probably use Choice Hotels in the future.
I’m writing to inform whomever that I visited La Quinta Inn in Hammond La a couple of weeks ago and I was outside near the pool area and I over heard the General Manager Mickey saying she make her up to $300-400 extra ever week by renting rooms out and not entering it in the system why have those type of people running your business and she also said that she had just hired a new front desk female and she would just blame everything on them if is was any money problems come up that’s sadand I would not ever stay at that hotel ever again.
I contacted customer service about my recent hotel stay in Jackaon. MS North. I explained to them how my room was giving away, night auditor had me running around checking rooms at 3am when I know he knew which rooms required maintenance. The only helpful person was Bryan. The response I got basically was its been handled. I asked to be contacted about visit so I could elaborate on issue and that response shows that you don’t care about how awful the service and the staff at this location is. So I will take my business to a hotel that does.Very disappointed in the lack of response.
La Quinta at Oltorf/35N in Austin, TX:
Hotel is old, dirty, smelly, door would not properly close. Did not get maid service on Thurs, 6-23, had to call down to front desk to get someone to come up and clean the room (left the door unlocked (door was left open after he cleaned). The restaurant next door is awful, staff did not speak english. Overall I would never stay at this hotel again.
I am forwarding you an email I had in response to a recent stay at LaQuinta in Huntsville, Texas. I realize that nothing will be done about the behavior of this manager, but she was rude and didn’t care that we waited for over 2 hours for rooms booked in March, and that are supposed to be ready for check in by 3! Offering an upstairs room for handicapped people is NOT acceptable and I now regret having used this hotel as a place to stay for my daughter’s wedding. The in-laws got a lot better service from the one in Conroe! Sincerely Tina Woodle
tpryor at gt.rr.com
Dear sir: I have been staying at this LaQuinta since 2009 and was not at all
happy wit the service I received June 17! I had booked 5 rooms in person for a
wedding the weekend of June 17-19. I arrived on Wednesday to finalize plans with
my daughter. Family arrived June 17 and their rooms were NOT ready until 5 p.
m.!!! We had rehearsal at 6 and this late entry almost caused my family to miss
the practice! The manager on duty, s Spanish woman I had never seen on my visits
there was rude and acted as if it were our faults that the rooms weren’t ready.
Yes, she tried to give us upstairs rooms but I explained in March that
downstairs rooms were necessary because the majority of my family can’t use
stairs and your hotel still does not have an elevator. I was appalled by her
response and attitude . I know nothing will be done about this incident but in
times past, this was the BEST hotel in Huntsville . Sincerely, Tina Woodle
Sent from my iPhone
I apologized you had to wait for your rooms to get cleaned, the room attendant
worked as fast as she could to get them done. We knew about your request, we
cannot control what time or how dirty a room will be once its vacated. I went as
far to get someone at front desk to help her so that you and your family could
be accommodated as close as possible. Other rooms were available but you and
your family refused these other rooms, my staff and I did our best.
Sincerely,
Raquel Rooney
General Manager
124 I-45 North
Huntsville, Texas
936-295-6454
Wow! I am shocked that you are so defensive. This response lacks professionalism and does not take responsibility for your job-which is to take care of your guests. At least show that you care about the negative experience rather than blaming the guest.
Appalled how a displaced family is given a 2 week evacuate notice by a front desk clerk relaying the message from a manager after the thousands of dollars spent. I will let the republicans group here and all in the town know how LaQuinta is cold hearted to those who have already lost everything!!!! If our home was not infested with Black Toxic mold and had poisoned us TRUST me would NEVER of left our country club to come here and be treated like this!!!!! The most shocking is how this Rockwall location does not tell ANYONE about the contract they have with the criminals, drug addicts threw a rehabilitation program that stay weekly every week a new group. Crime car break ins smelling pot so on… watch your children and wife’s it is very uncomfortable…
FIrst off, I am a transgender woman who applied for a job vacancy (housekeeper) at the local property and spoke with the general manager about my application, after speaking for a few minutes he said there was more to application than I listed and wanted to know why I was applying for the housekeeping position. I did not want disclose the reason that I was applying however the manager pressed the issue and ultimately I disclosed my gender to the manager. I was told that he would speak to the executive housekeeper about possibly becoming part of the team and was told to contact the manager a few days later. After calling back I was told that he would call me later as he was very busy. Today I got the email from the company informing me that I was not selected for the position. I spoke with the manager and I was told that he hired someone else who would start as a housekeeper and have the potential to move up. I heard from a reliable source that I was selected due to the fact that I am transgender
Hello. This is in regards to my recent stay at LaQuinta in Georgetown, TX. I just have to say that some of the filth I encountered was completely unacceptable for $111 a night stay! I took pictures but there was dog hair in the bathroom all on the side of the toilet and the floor behind the toilet and the toilet looked as though it had NEVER been cleaned. There were stray -hairs- in the sheets and the mattress cover under the sheet was wadded up under the bedding along with the fitted sheet so I’m not even sure if it was changed. The room was so dirty that I felt inclined to go to the store and buy my own blanket and disinfectant wipes.
I booked a room online for a night in Springfield MO I then canceled the reservation online . I checked my account the next day and noticed a three hundred twenty one dollar withdrawal from my account I have been in contact with the hotel but can not get any answers I am hoping this will get someone to call me back
I stayed at your hotel in Jacksonville Orange Park 8555 Blanding Blvd Jacksonville, Fl.
We were in room 128 reservation number 3205726753 and folio number 0551211758. The ceiling was damage from a toilet leak, the carpet smell of urine and feces. There was blood on the sheet and the comfort on the bed by the window. The green drape was unhook on the left side of the window and the white curtains had what look like blood stains on them. The food at the breakfast look like it had been there for years. The bread was hard, and the oatmeal packs seem like they had been there for ages. The whole hotel looked dirty. I would never stay there again. I was given a credit for one night stay, but I still didn’t think this was enough for our discomfort. We came to Jacksonville for the Jazz Festival and the piano competition at the Florida Theater.
I am so dissapointed of the value this hotel has for its customers and the respect it has for people paying $$$ while traveling. Fixtures not working in room phones not working, pubic hair in sheets, curdled milk. No No No this is not good. Now on the good side i did talk to Blanca Pearson and was assured that the rest of our stay would be fixed and better… so.. with this i will give another review after this one. Ty and wow what a mess.
I have used this hotel a few times but now I am so disgusted with the bed and all the dog poop all over the place it makes my skin shiver, my god that is disgusting dog poop by the elevator also by the door exiting the building
The most disgusting stay ever. Stayed with team at La Quinta in Tacoma. Lobby was under construction. Tradesman cutting wood – drywall dust and sawdust everywhere. Rooms were not clean – dust everywhere. Iron covered in black goop and ruined sweater. Front desk clerk Kayla extremely rude and condescending. Breakfast was of the lowest quality. There are not enough words to describe how gross our stay was, how poorly the staff treated us and how unsafe the property was. I travel for a living and would prefer to stay in a tent in a parking lot than at a La Quinta.
My family and I are so dissapointed with this current stay. I booked a room for three nights. When we first arrived I confirmed our stay and went to our rooms to unpack. Upon leaving our room we were greeted by a huge dog whom charged towards my one year-old grandson and myself. The owner gained control and went into their room. Our rooms 308 and the dog was in 309. I approached the desk and informed the manger KB of the events. His response was ” Pets are people too” I didn’t realize LaQuinta is pet friendly. I don’t have a problem with that. I do have a problem of not being made aware I was booked on a floor with pets. I didn’t travel with pets. I booked an executive suite which include two doubles and a sleeper sofa. When it was time for bed the first night I found there was no bedding for the sleeper. So again contacted front desk to inform them. Went to front desk to receive bedding . Once I got back to room I was surprise to find one sheet and ten pillow cases. We had to go back to front desk and obtain proper bedding. Day two we arrive to our rooms around 11:00 p.m. To find rooms werent cleaned. No fresh towels, no toilet tissue , kleenex, garbage not taken out. Went to the front desk and was informed that the manager would be in 7 :00 a.m. The ladies where very helpful. One lady indicated that I shouldn’t have been booked on the third floor if I didn’t have pets. The other suggested if extra rooms weren’t availbe, I should’ve been switched the next day. There where other suites available that werent on the pet floor. This is the second night of no rest. First night barking dog and tonight I up making a compliant. I was hinted my email will possibly be romoved. “Brushed under the rug”
We were a group of 5 traveling to Salem Or. for a meeting. We stayed at the La Quinta in Salem on Hawthorne in Nov and had a great experience so we decided to again stay for our Feb. meeting but this time we had many very bad experiences. Upon arrival the first 3 of our group arrived on tues. Feb. 2nd and were greeted and checked in by a new employee that did an amazing job. One of our managers who made the reservations was not in this first arrival but arrived with our director the following day and they were received by front desk staff with rude very bad customer service. I had given the great clerk our company card which she had no problem getting us all checked in knowing the other 2 people would arrive the following day and all would be fine but it was not fine. The clerk made rude remarks about the manager who made the reservation that was beyond wrong and they were beginning to think they were not going to get their rooms. Then the very bad experience just continued on from there. Our rooms had many issues around not being clean. Bedding had very bad smell like it had not been washed. Bathrooms had used band aid stuck on wall of shower, dirty around toilets, heaters not working right, phones dead, TV’s not working properly. Rude employees speaking to one another in another language as they chose not to be responsive to complaints by our group. The final straw was when a maid without knocking walked in one of our rooms did not call out before entering and one of our group was not dressed when this maid walked in and just stood there. Made some remark about she did not expect anyone to be in room this late. We received not apologies for any of our issues in fact quite the opposite the staff just made rude remarks. We hoped this establishment would be our regular place that we would stay at least 2 x’s per year or more when we are in Salem. But because of this very bad experience we will not return to this place. We asked to speak with manager and were told he is not here and no one seemed to know when he would be on site. His name is Mr. Lee. We have stayed at many facilities and if something was wrong we would at least be given a sincere apology and often something to make the mistake more palatable like free night or some sort of positive response to show their sincere apology. This is a significant loss of revenue that we would have given to this establishment but will not because of this experience.
My family and I have been staying at LA Quinta Inn Airport North, 7401 NW 36 street Miami , FL since November 2015, because we lost our home and are currently trying to save money to get a new one. The front desk people are not polite at all and the supervisor Ashley Blair is very unhelpful and has an attitude with all customers. Mind you how much money we’ve paid since November and if we don’t pay , everyday at 11 AM we are LOCKED out of our room. Also we were once missing $20.00 and said we would pay by 6 pm, no problem. This morning @ 7:00 A.M. I went to the front desk and asked to please let me pay the remaining $20.00 that I owed for today’s room this afternoon and ALEXANDER said that ASHLEY BLAIR (supervisor) put notes in the computer that we could not do that anymore. I was very upset and he didn’t try to comfort me —he didn’t care and I’m the “CUSTOMER”. Their attitudes do not make the guests feel welcome at all. We’ve seen other guests get VIP baskets for a shorter stay than us. We are VERY friendly people, we even gave the front desk employees (Tiffany & Ashley Blair) on JAN 1, 2016 some pizza that we had for my Daughter’s birthday. I’ve seen Ashley give attitude to other customers on the phone in front of me and other guests. Another employee that is not friendly is Orlando. The best front desk workers are Nancy, Tiffany and Jose, ONLY 3. Nancy was so nice as to give our dog free samples of dog food that is supposed to be given to the guests that they don’t give to the guests. So overall I am a very upset customer and will not recommend La Quinta at our location.
I was invited by a friend to stay at la quinta in Joplin missouri new years eve he had made reservations a week before we get there around 8 pm that night the girl at front desk issues 2 cards 3rd floor room 338 we go to are room put are stuff in there staying about a hour then left for casino get back around 6am next morning and key cards won’t work so we go to front desk they say that cards had had been erased from being to close to cell phones recoded are cards for 338 when we get done for breakfast return to our room and open the door to find a young cpl sleeping and my friends bag gone my bag is setting In the floor open with a 800 dollar pistol missing the people claim they had reservation and had been given cards for that room around 1am new years day and no explanation as to why my bag was opened or where my gun was but they had called front desk after they noticed my friends bag setting by the entertainment center front comes up takes his bag down to office making no effort to look on computer to see if the room was occupied or contact us the about the mistake my bag gets left with the people in are room front after discovering my gun missing we go to front desk the people there act as if it was are mistake that we were supposed to be in 339 but had been issued by them cards for 338 they were being very unhelpful and rude when nobody could explain why stuff was gone through or where my gun was I ask a gentleman at front desk to call the police he hands me the phone tells me to call them myself so I do I have registration on my gun but it was at home so officer couldn’t make a report or search the seen or people in the room till I could provide sieralnumber on gun I live about a hundred miles from Joplin so was unable to get the report of stolen fire arm made till next morning be forced to leave motel without my gun or any apologie or help getting it back so to some up this comment I’m am calling corporate Monday as well as my lawyer and will be going to peruse a lawsuit against the la quinta for the cost of my gun and cost of inconvenience caused by the operators of the motel their at fault for the loss and by working for la quinta make them at fault I will not rest until I am completely compensated have a nice day
In Oct 2015 I started working as housekeeping. They put me to train with a woman who didn’t vacuum the rugs,didn’t clean the headboard and to top that out only had me clean the bathrooms because she didn’t like cleaning the tubs. Meanwhile all she did was do the beds. Be on the phone at all times and the housekeeping manager Juanita didn’t give a crap because she was best friends with that housekeeper that was training me. I wasn’t pleased at all because being a housekeeping is something I like but there preference with people there is too much. If you do housekeeping you suppose to clean tub,toilet seat,sink and u also suppose to sweep and mop the bathroom floor. You are also suppose to clean all headboards,dressers,make sure the sheets are not stained or wrinkle and always vacuum to prevent bedbugs and that something that is never done there. If it was me renting a room I would make sure everything was clean and spotless and smelling good. But most important people there are not friendly to customers that stay there. Until now nothing is done and I’m still looking for a job that really requires my skills. Yes I regret not working there cuz I know with me working there everything was gonna get better cuz I’m a dedicated person into making things right so people be happy.but people don’t appreciate the hardworking people.they only appreciate the lazy people that don’t really clean the way they suppose to clean.i really hope one day la Quinta in Lyell ave in rochester newyork would be a five star hotel but I doubt. It.me as a housekeeper would rate that hotel with only one star cuz it’s not worth it there. O and they never have sheets or towels extra.they only take them our when they having and inspection. It’s the only way. I really hope one day someone from the Coorporate will come without letting them know and surprised them. Also even though I didn’t like it there I still had offer to help out but the manager Juanita is only hiring her family member or friends.too much preference, too much egoism and two face withinn employers.
i too was a housekeeper for laquinta Yamilca, and you are so right. they do not believe in having dedicated workers there that pay attention to detail when cleaning. all they are worried about is you doing a whole bunch of rooms in a certain amount of time just to get out of there so they do not have to pay any type of over time and they promise full time hours but you are only getting part time hours. i have seen and heard on numerous amount of occasions where the guests have had to come down to the front desk to get their own towels, clean sheets to make their own beds!!! its a shame really, because i did like working their. But unfortunately, it just boils down to poor management and greed along with politics i am afraid.
My husband and I recently stayed at LaQuinta in Sioux Falls, SD on 41st street. I don’t usually write reviews but our stay was wonderful. We were warmly greeted by the front desk clerk about 8:30 pm on 11/15/15. She asked if we had children or pets and I said yes a 13 yr old Black Lab but he will stay in the truck. She informed me that pets can stay in the room at no extra charge. What a nice surprise, after traveling for 15 hours it was nice to get our dog out of the truck to stretch and walk around a little in the room. We just got the room and the phone rang, it was the front desk clerk wondering how we liked the room. It was very spacious, the bathroom very clean and the bed comfortable. We only stayed 1 night but I liked the little frig, microwave and coffee maker in the room. (I think the front desk clerk was LuAnn but not positive — give her a pat on the back for a job well done as well as the night clerk who we met us at our door when leaving at 5 a.m. as she was delivering receipts to the rooms. We will definitely stay at LaQuina in Sioux Falls again in our travels. Thanks for a nice stay.
I had stayed at the LaQuinta in Walker La for 3 days i will say the housekeeping staff is bad i walked by one room and found 2 employees laying on a bed then my room had dirty sheets towels and wash cloths. This hotel was my worst.
I made a reservation online and I followed up with a phone call to make sure that it was a double bed room and a non smoking room. I also asked if the air conditioning was operating properly as I had read 2 independent reviews where the a/c was not working…one review on 10/7/15 and one on 10/12/15. Jean, the clerk who I spoke to today at 3:25pm at the front desk chuckled and said “things break down and we fix them…we can’t help if people get angry”. I said to her thanks for the lesson but my question was if they are working now. Jean laughed and said “Well yes but if they break again we will fix them again”. So I am now looking for ANOTHER hotel to spend my 5 night $600 stay with and where the STAFF WONT BE SO SASSY!
I have been staying at the La Quinta Inns since 2004. At one time I was an Elite member. In the beginning the rooms were basically clean, breakfast supplies were adequate and the staff seemed to care. The past 3 years the Georgetown, TX property has gone steadily downhill and this year apparently has hit bottom. Had it not been or the location, I would not have stayed at this motel the past 2 times. I would not be able to justify staying at this property again. The room, bathroom and furniture were gross. We found a dirty sock in the closet which we can only assume belonged to a prior guest as it certainly didn’t belong to us. I still want to take a shower whenever I think of the place. I took plenty of pictures, as I have a feeling no one in the position to make changes has ever checked out the rooms. My next move is to report this to the health board. Anyone suffering from a lowered immune system would be at risk at this property. This is no joke and no exaggeration.
I’ll never deal with LA Quinta Inn. I cancel my reservation and was charged a no show fee 4 days I had to call in order to speak with the general manager never spoke to him he communicated in email. I explained my situation several times and even showed that I did not have a reservation now I’m being told it’s up to corporate if I received my refund really???? I know what that means. Pitiful customer service.
LaQuinta Harborside, Jupiter, FL
I am going to start off by saying that I have not seen such a filthy, disgusting room in my life. We checked into the hotel, which by the way, was in quite a nice area. It is next door to Fresh Market Village that has some lovely shops and restaurants. The front staff was very pleasant and accommodating. Prior to us checking in, she was checking in a homeless person who apparently had panhandled enough money to get a room for a shower and a bed. She/He had a shopping cart with her/his items in it and the money was change, dollar bills that were taken out of a plastic bag. while i am extremely sympathetic to the plight of street people and the fact that perhaps you are not allowed to deny a room to anyone, it was extremely disturbing. But we went ahead and paid for our rooms after ensuring we were no where near this person.
We went upstairs to the room and, after the shock of the filth, shabbiness, dreary room, we called another hotel, booked our rooms and went downstairs to check out and get our money back. Again, a very accommodating staff person (not sure how she keeps her confidence up) and we fled the hotel as fast as we could
my question to you is this: how can you even pretend that you are in the hospitality industry? how can you get up every morning and feel that you are giving the public a decent return on their money?
you should be ashamed of yourselves. time to literally take the wrecking ball to that place. never again will i stay in a la quinta mo/hotel. truly shameful.
Being rewards members my husband and I always stay at LaQuinta Inns….this may change because of our experience at the LaQuinta Inn in Elmsford, NY. We arrived on Sunday, September 20th to this “nonsmoking” facility. We were given our keys to a room on the 3rd floor. When We got off the elevator we could smell a strong odor of smoke and when we entered our room it also reeked of cigarette smoke and the smoke detector was hanging off the wall. I went to the front desk and was greeted by a young man and when I told him about the cigarette smoking odor and questioned it being a nonsmoking facility he told me that what I was saying was alleged. I asked him if he thought I was lying and told him to go check the room and he said that was ok that he would change my room. We got another room on the 3rd floor on the opposite wing and it smelled clean enough but when I checked the beds/mattresses, which I always do at hotels, I noticed that the side of the mattress was stained with what appeared to be blood. This time my husband went to the front desk and the young man went and checked the room and saw that the matress was stained and said that he would change our room and give us a discount. This room was on the 1st floor and again I checked the matresses and they were stained also and the matress cover had a cigarette burn hole in it. This is when we decided that this LaQuinta was not for us! We packed up and went to competitor hotel in Tarrytown, NY and slept like a baby. I have never experienced a hotel as disgusting as I had in the LaQuinta in Elmsford and the front desk staff needs to be trained on how tomhandle issues of this kind. I did receive a voicemal from a man named Rich asking for me to call him back. I returned Rich’s call reaching the front desk…the call never got through to Rich. So here I am writing here hoping that someone from corporate will resolve the disgusting conditions at LaQuinta in in Elmsford.
On 9/18/2015 me and my husband booked a room at the paradise location in las vegas we were super excited because it was our Bday. Anyways Saturday evening we decided to go out to eat, but before we left we called for housekeeping just to get tissue because there was none in the room. When the housekeeper came we told her we didnt want service and that tissue was all we needed! We left for a few hrs and came back the DO NOT DISTURB sign was taken out of the key scanner and of course she went in. All of our things were ran through and my husbands medicine was stolen and a few other items. He was so furious! We called the front desk only for them to just brush us off as if this was something they took litely cause maybe it was on ongoing issue. It is so easy for your room to be ran through and of course the lady would have enough time being as though they have a shuttle bus to and from your location so they would know when and when not to go in your room! People please be aware this location is full of petty thieves! My husband is a diabetic and did not have his medicine on our 8 hr drive back home ! Ridiculous!
On September 12 & 13 I stayed at LA Quinta South Park San Antonio, this is the worst hotel experience I had. I have stayed at many La Quinta but I’ve noticed that many have declined in maintenance and basic housekeeping within the last 5 years. I hope corporate does a better job on visits to their hotels especially to this location mentioned above. San Antonio was corporate headquarters location but you would not know that by some of the La Quinta there. South Park location has a major housekeeping problem, aside from basic cleanliness the sheet(s) all had holes from cigarette burns, bed skirts were caked this black ring from dirt and even had pet stain on one side. The restroom had to be cleaned prior to use, by me. The baseboards look like they have not been cleaned in months. Windows on the inside and outside have not been cleaned. This hotel has not updated the furniture or bedding since the 1990’s like most of the other La Quinta hotels, or maybe just this particular room (109). Only good thing I can say about this hotel is their location and free WiFi.
I worked for La Quinta Inns & Suites Superstition Springs in Mesa, Az. The manager and executive housekeeper abuse, harassed and threatened me constantly. They don’t care if you are sick, Jennifer just wants her rooms cleaned. They will give you over 39 rooms to clean. They only give you a lunch break, no breaks. There’no sick time or holiday pay. The pay rate is so low that you can’t afford health insurance. The assistant to the executive housekeeper only speaks spanish. They don’t keep the sattelight rooms completely supplied for the housekeepers either. This hotel makes a lot of money. If they are paying a housekeeper under $10.00 an hour, the company and the manager is cheating and abusing the it employees!
Worst place that I ever worked for.
I’ve worked at property 1038 in Stevens point Wisconsin for six and a half years and now I’m sorry to say I have no choice but to quit after be told if I didn’t take the executive housekeeper job that she my hours will be cut, and they were I went from 58 hrs give or take and now I’m down to three days a week. When GM asked me how I was doing I told her that I was pissed cause I’m supposed to be full-time laundry and I have one whole week without any hours . the GM said I told you it was going to happen. So I’m no longer going to be able to work at a business that treats their long term employees like XXXXX. Other laquintas might treat their employees very well but not the Stevens point property six and a half years of service and it means absolutely nothing to property 1038. Thanks for wasting my time laquinta!!
I logged onto LaQuinta to obtain my points balance, I am a Silver member. My points were gone. I called and spoke with a representative I believe her name was Beyoncé. She told me my account was cancelled due to inactivity and my points were taken. I asked why I wasn’t notified and if my account was cancelled how could I still have online access. She did not offer an explanation. I then asked why I wasn’t notified I was in jeopardy of losing my points via email. She responded that an email is generated 90 days prior to cancellation. I stated I didn’t get an email. They maintained my address and continue to send emails about specials. Again, I asked how could my account be cancelled but my email remain active, again could not offer an explanation. I asked that my account be reinstated and my points returned. She said she could reinstate my account and after two stays my points would be returned. I asked for a supervisor and got no where with her, she repeated what Beyoncé told me. I told her I thought it was unfair and was going to contact headquarters, she said I am welcome to call headquarters, cancellation for non activity is LaQuinta policy. I still don’t get how my account was cancelled but I am able to log-in and get promotional emails. I was going to use the points I had for a last minute Labor Day Weekend with my daughter. Boo LaQuinta!!!!
I recently stayed at the LaQuinta in Wayne, New Jersey. This is the second time I’ve stayed at this hotel and we were there for two nights. My cousin made the arrangements as he sends all his family/friends to this LaQuinta. I didn’t want to embarrass him so I did not mention it to him while we were there, but the room my husband and I were in was not clean. There was a piece of plastic on the floor when we arrived. I left it there to see if it would have been picked up by the housekeeper. It was not. The bathroom was filthy. There is a mat in the tub that I lifted to see under it – It looked like it hadn’t been cleaned ever! the light switch in the bathroom had dirt on it. The night stand had a mark on it from something that was left on it not by us, that if had been cleaned would not have been there. The housekeeper there obviously does not do her job. My son who had been there a few months early (again at the arrangement of my cousin who lives in the area) when I mentioned it to him, he said when he was there the bathroom wasn’t clean either. I know I should have brought it to the attention of the manager on duty, and I did not. However, the next time we visit New Jersey and my cousin wants to make the arrangements for us I will have to tell him to please look elsewhere.
Mr. Deron Houchins (GM),
We have enjoyed staying at La Quinta at many of the locations (Texas and Tennessee) and decided to become members. However, I do not share a good (worst) experience with you regarding our stay at the San Angelo location during 20 & 21 Aug 2015. The front desk personnel were observed upon our arrival lounging in the lobby (Amanda & Auditor Person) area with feet propped on the table and their uniforms were worn without regard as to representing the company with a positive image and professional manner. Additionally, the swimming pool was dirty with leaves and debris (we couldn’t go in), a pressure washer person dirtied up my truck (just washed) from the second floor and our room was not made or entered. I pointed to the pressure washer guy that I was upset and all he could do is point to the front office as if…go and complain. Towels were not exchanged and the coffee maker in the Continental Breakfast area needs adjustment to add more coffee (dual dispenser). We stayed in room 149 on the backside where an un-managed field housed an abundance of crickets that crawled into our room around gaps in the door’s weather-stripping whereby they proceeded to jump and crawl everywhere (one in my shoe the next morning) in the room.
On a good note, Jose was exceptional as he provided us towels when I went to the front office and also responded promptly to spray around the door for the cricket invasion. Amanda at the front desk stated the housekeepers were behind yet they never came during our entire 2-Day stay.
We became members because we like La Quinta and shall be visiting quite frequently as our daughter is attending Angelo State University for the next four years. Yet, you are right, there are a lot of alternative hotels to choose from and we just might. But, as a member for which I’m strongly considering canceling, we should be treated with better courtesy. I have recently read comments from others who have stayed at this location and many share the same sentiment as I/we have unveiled unto you. This place needs managerial oversight and I have read its a work in progress but its far from progression. A big disappointment and worst visit at any La Quinta we have ever stayed with our family. Good luck on improving this place because if a behavior happen’s once, okay that’s overlooked, yet 2-3 times of similar or even various occurrences denote trends and this becomes your customer service norm.
Mr. Sid Powell
On 7/18/2015 at approximately 3;00pm
I walked into La Quinta Inn & Suites at 1465 East Main St. Fredericksburg, TX 78624 and l and asked the lady at the front desk if they had any rooms available and she just said “no we’re sold out”. Funny she didn’t even look. Minutes earlier I went into other hotels seeking a room and this is the only one that gave me the feeling that I was discriminated against based on the color of my skin. As soon as I got in the car (within 30 seconds) I had my Caucasian girlfriend call and ask if there were rooms available. The same girl at the front desk answered and said “let me check…yes we have one room available for $199.00.” I can’t believe that happened to me. My girlfriend and I were so shocked that we didn’t even confront the girl about turning me away when there was clearly a room still available. There is no way a cancellation would’ve happened that fast within seconds.
Tried to get my Quinta card reinstated. No luck, guess I spend six days at Hampton or Marriott, since their people respond and they like the business
You need to close down he hotel in Midland on highway 20 business.
I hope you read the reviews that people write about their stays at your hotels, this was without question the filthiest hotel I’ve ever stayed in ever. I was appalled at the state of the bathroom, and the stains on the carpet looked like government tests that went wrong.
I’ll make it my mission to keep every one I know and all the business connections I have that do frequent business in Midland, that they never stay at this hotel ever, I’ll sleep under a rock before I use this trashy hole ever again.
You will be better served in you’re Irving Texas high and mighty office by pulling this derelict piece of history down.
La Quinta in Rock Springs WY is awful. Why would Fox News channel have no sound and all other channels have sound? Staffers seemed to know this and said I was the only one asking about it. What’s up Goldberg? Don’t ya like Fox News? You should you concentrate on improving that nasty hotel and let the people watch Fox in their rooms.
We stayed at the Waxahachi, Texas La Quinta less than 24 hours ago to attend a family funeral. We forgot some clothes in the closet. When we realized we had left the following items behind, 2 police polo shirts and one white Ralph Lauren button up dress shirt (less than 24 hours later) we called the hotel so we could send for the clothes, but they said no clothes were found in our room. We know the cleaning staff went in there because she was walking into our room as we got on the elevator. So we loose $200.00 in dress clothes and La Quinta takes no responsibility for anything. What is your policy to protect your guests? The only shirts found in the “lost in found” was a child’s grey polo shirt. We did not rush to leave because we were checking out. So they had time to catch us to return our things.
My name is Teresa Edge, I am an employee of the La Quinta in Burleson TX. I have been trying to file a complaint against my supervisor for discrimination. I have asked to speak with the owner “Cam” and left message after message for him to call me or meet with me at work. I have not heard a word. I have been off work since 07/11/2015 because I would not come in on my off day when one of her “best” employees called in sick. I needed copies of my past payroll amounts on letterhead and was told “I need to think about it” REALLY??????? I had to google to find this site because they would not give me the number or email address. They also pay employees CASH and wont let them clock in to show they were at work during those hours. I will be going to the labor board about this however I would like a call back or an email from someone in the corporate office about this matter. My contact information is listed below.
Cell: 817-564-****
Email: Teresa*****@gmail.com
Thank you,
Teresa Edge
I am a LAQ Returns customer. I feel that when you post hotel locations as new
you are misleading customers. Some customers including myself book locations
listing as new expecting to find totally new. Not an old hotel being refurbished such
as Pigeon Forge former Red Roof and Corpus Christi South Padre Island former
Hampton Inn. Thanks.
I just wanted to say i think la quinta has one of the best motel chains in the united states . me and my wife have stayed in la quinta ‘s up and down the east coast for the last ten years. Mostly in Florida and Maryland we live in Delaware . we travel by car to Florida so we look for la quinta s along our way.we have stayed in a la quinta in ocala Florida 15 times in the last 10 years. Nicest one of them all. They also have a nice one in kingsland Ga. Yea we havehad some problems at some of them but nobody’s perfect. Their rewards program with points is fantastic . we have gotten and used a lot of points. I’m sure you get a lot negative e_ mails but not from us. We enjoy staying at la quintals because we feel secure there. And as Wayne Goldberg says see you along the way.
Earlier this evening I was witness to some horrible stuff here at LaQuinta in East Baton Rouge! The girl working behind the desk was sweet as could be but her drunk boyfriend slammed the front doors open and they got stuck and I couldn’t get in through the front doors for 10 minutes because of him and his total lack of respect. I told my cousin I didn’t even want to go back outside to smoke by myself. When he came with me the elevator doors opened and Bam- there’s the cops fighting this dude to put him under arrest. When we got past that and outside a guy walked up to us and told us he caught the guy in the back of his truck stealing stuff!! The cops questioned me and I told him when we pulled in from getting a bite to eat he was trying to sell us power drills, cvs $100 gift cards, a saws all and plenty of other things! That’s YOUR EMPLOYEES HUSBAND!! Sounds about like a set up! She knows which guys are here for work (because of corporate rates) and all of a sudden our vehicles are getting robbed!! Sad LaQuinta! Think our guys all 40 to 50 of them will be checking out of here! Microtel next door is looking better by the minute!! I can’t even sleep because I’m worried he will get out of jail and come back and finish stealing what he didn’t get the first time!!
I want to give you team a huge shout out. What customer service they gave me on the phone and my Husband right there in the hotel. Hats off to Ms. Melly and Ms. Joann 🙂 Let me tell you a little bit about my experience. I called around 4 pm on Tues 7/7/15 to La Quinta at 6225 South Padre Island Corpus Christi, TX and got Melly. I explained my husband was staying there all week for work and it was his birthday Wed 7/8 and was looking to have a cupcake or something sent to him on his birthday. We live in CT and he was away from his family and friends so I thought this might make his Birthday alittle more special. Well let me tell you they went above and beyond to do just that. They got him more then a cupcake a beautiful Cupcake Cake with several cupcakes and a card with words I asked them to put in it. Well let me tell you when my hubby wen to his room that day after work all bummed out and open the door and say that you brought the biggest SMILE to his face I heard his smile on the phone all the way to CT. Thank You Thank You Thank You!!! This is what make the world a wonderful place. You are very lucky to have 2 outstanding members of your team Melly and Joann. They totally gave us the WOW factor for customer service and we will definetly be using La Quinta in our future.
I recently took a housekeeping job aprox 3 months ago … Let me make myself very clear , I am NOT a disgruntled employee , I quit and left due to alot of other employees , its easy enough for you to go back and check out the turn over ..mostly due to management or lack of .. I am trying to make you aware of all the very good employees you are losing due to these matters , 1st of all , we found bed bugs .. It was never treated .. Only vacuumed and rented again the same day .. 2 rooms I seen myself .. Bed bugs have been seen in laundry facilities as well .. We was told by our GM to not tell anyone .. Katherine Kelly GM .. Laundry would be piled for days not done , us housekeepers had to come in and do our own linens and towels .. Everyday we stated with none .. Mind you there are 2 head housekeepers .. Not entirely their fault due to only having 1 washing machine and 1dryer that only works part of the time .. There is no air conditioning in upstairs hallways , took a thermometer with me one day and the second floor was 91 degrees .. Alot of the ac in rooms do not work only fan .. Numerous complaints fall on deaf ears .. I was verbally abused and screamed at by another employee in housekeeping room and was not protected by my GM .. There is so much more .. La Quinta will not last long in this town of Frankfort, IN under the management of Katherine Kelly if something is not done ..
I take pride in my work and I am a very good housekeeper .. Very disappointed .. Here is my personal phone # 765-656-**** .. Also when picking up my last check there was a typed letter in it saying that I just walked out and never tried to contact them to resolve the issue .. I called Kat to the desk and hand it that to her and told her that was not true I tried call her twice I have witnesses to that Chris that works there took the messages and was also a witness to the abuse I received by the other employee . . this hotel could do much better if under better management and providing better equipment to be able to do our jobs correctly .. I believe you could find out more if you did a unexpected visit or decoy employee to see exactly what is going on … If this is not taken care of , as a concerned citizen I will have no choice but to contact board of health .. I and others witnessed the bed bugs in 2 rooms left untreated and rented again same night ..
Looking forward to your phone call as I do not email 765-656-**** Ann Cox
La Quinta in Frankfort, In 46041
Holiday Dr
Also there was a week maybe a little over a week we were forced to bring in our own trash bags from home in order to our jobs .. GM was very much aware of this .. And just shrugged her shoulders and ignored us .. Helen that works breakfast bar brought in some and myself and another housekeeper brought some from home to get us thru … Hence: good workers taking care of LA Quinta out of our own pockets …
Sincerely
My husband and I stayed at a LaQuinta Hotel in Dallas (I-35 & Walnut Hill). We were impressed at how clean and comfortable the room looked however looks are deceiving. We stayed there Tuesday July 7, 8 and 9, 2015. On the way back to San Antonio we stopped in Temple, Texas to gas up and use the washrooms. It was then that I checked to see why I was itching so much on my hips and in my private area. At first I thought I had been bitten by mosquitos but Duhhhh, mosquitos don’t bite in that area. I had at least 6 in each groin, on my hips, the crack of my butt, my thighs, on my back and in my armpits. I had a total of 35+ all over my body (and let me tell you they itch like crazy). My husband noticed his when he got out of the shower friday night. I counted them. He has 67 bites on his body!!. I should have called the hotel right then and there but it was late, we were exhausted from travel and I didn’t call the hotel until sunday. I talked to Katy at the hotel and she told me that I should talk to the General Manager Donnie Crosby who didn’t come in until Monday. I called her at 11:10 a.m. on Monday since she had not called me back yet and she said she had just got to the hotel and she had been in meetings all morning. She said that she was notified at home on Sunday after my call and that she was going up to the room as soon as we hung up the phone and would call me back within an hour she also said that she could comp one nights stay and that was all she had the authority to do but the Operations Manager would be there on thursday and he/she would have the authority to comp our stay which came to $277.05. Obviously this did not happen. I called her back at 4 that afternoon and the receptionist asked who was calling. I was put through to her voice mail (big surprise). Ms Crosby never returned my call. I called the City of Dallas Code Compliance office and spoke to Alexis who told me they would send an inspector over to the hotel as soon as possible but it may take 48 hours. The Code inspector called me on tuesday and said that he was at the hotel and was advised that the hotel chain has a contract with an exterminator/inspector who was expected to be there the next day so he did not inspect the room since they had a contract in place. Yesterday, thursday, the Code Compliance inspector called me back and said he received a report from the contracted inspector that the room was found to be “bug free”. I phoned Ms. Crosby as soon as I heard this and told her I wanted at complete refund of my stay there that I had been to the doctor (7/14/15) and it was confirmed that these were bed bug bites. Ms. Crosby insisted that I did not receive them at her facility and that the exterminator found the room, which she claims that 4 other people stayed in after us and had not complained of being bitten, to be free of any insects. Now let me see, I call on Sunday, Katy called Ms. Crosby on Sunday, their “inspector/exterminator” got there on tuesday or wednesday and found the room to insect free? Does anyone else think there was enough time lapsed that the rooms mattresses could have been changed out and fumigated? I am not looking to sue anyone, I just want my $277.05 back. Oh, did I mention that I have pictures of all of the bites?
I work for a foundation that cares for families of children that have brain tumors. On occasion we have to book a room for the families because the child may have treatments or many doctors appointments and our families live all over the US. Recently I booked a room at the La Quinta at Perimeter Medical center in Atlanta, GA for a family. Since we pay for the room when making the reservation I explain that I am booking it for a patient but my foundation is paying the room charge. I provide them the person checking in’s name but all the other contact information is for me and my foundation. I followed all of La Quinta’s policies and I asked for the credit card authorization form to be faxed to me when I made the reservation (because they do not tell you this is required, you just have to know to ask for it). After waiting 30 mins I called back to the hotel front desk and requested it again. I finally got the fax, filled it out and returned it via fax with the copies of the card that La Quinta requested (which by the way according to my CC company this isn’t legal for you to ask for this) I further followed up by calling back to the front desk to make sure the fax was received as I Knew I would be out of town on the day the family was to arrive. First the lady at the front desk that answered the phone spoke fast and unclear I could never make out her name, even after asking several times, however, she did confirm that she received the fax and cc copy and had everything she needed. I also received the email confirmation for the room and thought everything was handled……..NOT THE CASE….on the day the family arrived which was around 9:00 pm after traveling on medicade transport for 5 hours, having numerous doctors appointments and a MRI for the brain tumor the family was greeted by a very rude front desk lady and told that the room had not been paid for and if they wanted to stay they had to pay….this family did not have money for this room —– that is why we were paying for them —— this family was made to wait for TWO hours for this to be resolved. They were told they could not legally charge my card without my permission……The family got in contact with their social worker who was at home at the time and she spoke with who she thought was the manager. She ever offered to pay for the room on her personal charge card. Finally, after two long hours, Todd (who now I know was the GM) charged my card and at 11:35 pm the family got to enter the room. I find it funny that they put this family through the ringer over their policy but they never followed their own policy —- Todd (the GM) never contacted me to verify it was fine to charge my card so you have to think that obviously they had all the information they need to get their money but it didn’t matter about how they treat the folks in the meantime…..to this day no one from La Quinta has called to verify the charges. When I got this email from the Social worker the next day I was just heart broken for this family. This child is very sick and to have made them go through this all over a measly $90 is simply sad…..where is La Quinta’s compassion? Shame on Todd for even charging my card after making someone wait two hours and not doing the proper – legal due diligence…….Obviously their passion is only for the almighty dollar……well to make this worse, I received the little survey on how the visit was from the CEO who speaks about how they pride themselves in great customer service only to receive an email from Todd the GM saying how he would make sure this did not happen again if we personally would contact him….Todd never mentioned nor took ownership that HE was the one that was involved in this AWFU:L treatment of this family….I didn’t know it was Todd (the GM according to him for 25 years) until I asked the social worker who she dealt with —– oh but wait it gets better or worse I should say —- when I found out it was Todd all along it made me more sick so I called in to the corporate office and asked to speak with someone over the GA location, the lady that answered never inquired why I needed this person, just immediately transferred me to the Guest Assistant Associate James who basically typed what I just told you, agreed that the GM was not very good, and took down my work number and my cell number assuring me that someone would be in contact with me……this was over a week ago and as of today I still have not heard from anyone but Todd who after I called him out on being involved touted his location ratings and his 25 years experience and that he was home when he tried to help them…..so was most folks at that time of night…..and Todd hasn’t proven to be trustworthy…..his answer was they are human and they give a great hospital rate that’s why we should use them —– REALLY does the great hospital rate make up for such horrible treatment? Not in my book…..if the $90 dollars was going to put them out of business then maybe that location should not be in business. I didn’t call corporate to ask for a refund, I am just trying to give our very sick families a little help along the way and do not think it is too much to ask for a business you are paying to give good, kind, customer service. Very disappointed that the upper management of La Quinta doesn’t care about what their local folks do and how they treat their customers. We will not use La Quinta again for business and I will not use them personally nor recommend them to anyone as this will be the story I will tell why. Sad, a simple phone call and Todd just being honest that they didn’t do the right thing could have solved all of this. Hope that $90 was worth it.
You advertise the lowest rate at check in guarantee. I made reservation at LaQuinta in Schertz, Tx. Several days prior to arrival date I called your 1-800 reservation # and asked for the Summer15 promotional rate on my reservation. your employee said he checked & it was not available. I had a friend call for the same reservation & she was quoted with the promo rate – approx. $13. lower per nite. I cancelled my reservation with you & made other arrangements. This isn’t fair practice. Just thought I’d let you know my disappointment over this incident.
Ther i definitely a problem with the staff in the way the talk to you here at corporat andthe location in naples, fl
When you try and talk to Jaime and your so mellow and low key. She manges to pump you up and gey o on the defensive.
She is going a 100 miles an hour talking and you can’t get a word in edgewise to say anything, ask anything or get anythig done in apositive manner. Everytime Itry and talk he talks at the sme time I do. So she oesn’t here me and we don’t hear ach other.
Then she had m so frustred byher rearks I curse her. But the managerheas the whole thingsupposedly and takes her side. And he is just as wrong as she is. His name is Stephani. Supposdly the GM.He thought e herd eveything. Thn he wants to blame me.
I was so fustrated with the procss. I have stayed at oters and nevr had this issue.
It is very rude to do tha to someone and you put them on the defensive. I don’t kno what happened to customer service. But even corporate is rude. So that would explain why they are rude.
Ref: Confirmation # 3193369172
Location: Winnie, Texas
Date of Stay: June 5, 2015
I arrived at your Winnie, Texas location at about 4 pm on June 5, 2015.
I checked in and cleaned up to attend my daughters graduation that evening. Upon arrival back at the room, I tried to go to sleep after 9pm, but with all the noise of kids running up and down the halls, slamming doors and sounds of stomping feet, I could not.
I contacted the front desk and was told they would look into it.
Still noise and slamming doors. Stomping noises that even the television would not drown out. At about 10:30 or 11:00, I called the desk again to change rooms and was informed they had no other rooms. I stated that I could not sleep in this environment. The reply was: “Ok”.
I packed my bags and went to the front desk and checked out.
It was at this time I was informed that there was a soccer team staying in the hotel. Like that changes the rules for being quiet? I was not given an apology, or any other explanation other than a soccer team staying there. I noticed at the time of my departure, the pool was full of screaming splashing children. Are there not rules that close the pool for the protection of guest? Obviously, the rules were bent to please the famous soccer team.
I was forced to ride my motorcycle to various locations after 11pm to find another room at a greater expense.
This weekend I am flying to a reunion in Davenport, IA. I had planned on staying at your hotel on Kimberly rd for 2 nights. Those plans have now changed. I will not be staying at a La Quinta Inn this weekend, or at any other time in the near future. The feeling I took away from my stay that night was that of a homeless person and felt humiliated trying to find another room at 11:30 at night.
All I wanted was a place to rest, but it was clear to me that the emphasis was on pleasing the soccer team and not me.
As you know, La Quinta is not the only location to provide this service. I would not even begin to understand the inner workings of this industry. I don’t want to know. What I do want to know is this: Where is the best place to obtain simple, clean lodging at a reasonable price and get a good night’s rest?
Perry Whitney
Complaint already submitted expecting callback from Corporate Headquarters not automated response nor do I want to here from LQ Pasenda manager!!!!
On Friday May 22, 2015 somewhere between approximately 3:30-4:00pm I went in to the Pasadena LA Quinta location located at 3490 East Sam Houston Pkwy South, Pasadena, Texas 77505 to check in. Jenna was working the front desk at the time, and was on the phone with a customer. I heard her giving details on the rooms, fitness and business center etc and could tell it was going to take a few minutes. Since I’ve been having problems with a very painful bad ankle, I decided to sit down and wait until she was finished. When she finished I walked up to the counter, and she thanked me for my patience and we proceeded with the check in. She had me sign 2 doXXXXents. First was the doXXXXent where you initial for the room charge, initial the no smoking policy, and then sign the bottom. The second was a basic old style computer printout that contained some of my credit card info etc. She said that one was authorizing them to charge it to that card. When we were done she handed me my room key and told me breakfast was from 6-9. I asked if there was anything else and she said no, so I went back out to my car where my husband was waiting with the dogs. When I got back to the car I got in and he got in to get a cart to load up our stuff. Since it was close to 90deg, one of us stayed in the car with the AC running until the room was ready to take the dogs in so they wouldn’t overheat. He loaded the cart and went in to ready the room. When he came back in he said “you can go in and set up the dogs tents, it’s going to be a little while until we go in, but I think it’s ok if you get that set up a while” I said “why? What’s wrong?” He said “when I went to put stuff in the fridge the door fell off, I went up front to let the lady know and she said we would have to wait until she could get someone to repair it” I said “so we can’t go in and wait?” he said “I guess not, she made it sound like maintenance would need to be able to get in there and we would have to wait out here until they’re done” I said “ok”. I went inside and set up the dog tents and finished taking the stuff off the cart and put it on the chair just inside the door. I pushed the cart back out front by the main doors where they’re stored. Jenna was on the phone discussing reservations with another customer, so I didn’t bother to stop since she was busy. Besides, I had assumed she had contacted maintenance and we were waiting on them. I went back out and Ted and I sat in the car for a spell. We started to talk about that she may not know we were outside, and decided maybe we should check in. I wasn’t sure at this point how long it had been, but it seemed it had been a while. When I went back in, Jenna was again on the phone, but she finished quickly. I don’t recall sitting during this time. When she got off she asked “can I help you?” I said “I’m just checking the status of our room?” She seemed confused for a second so I said “We were waiting for them to fix the fridge?” She said “oh that, I haven’t gotten around to that yet” I said “oh, ok. Well do you have an approximate time frame so we know what we’re going to do about dinner and such? We’re getting kind of hungry and..” She kind of cut me off and said “I haven’t found anyone to help me move it, can your husband move it for me?” I said “I’m not really sure, he’s disabled and I think that’s probably beyond his limits, so I doubt it” She seemed to get upset at this point. She stuck her left arm out and grabbed her upper arm with her right hand and said “well I have these weak little lady arms, I don’t know what I’m supposed to do about it” She walked around the counter and said “you know I haven’t been sitting around doing nothing for the last hour, I’ve been working!” I said “ok, well we were just asking because we’re getting hungry since we haven’t eaten yet” She said “well I don’t know what I’m supposed to do about it” I said “ I thought maintenance was coming?” She said “they’ve already left for the day, so I guess I’ll just get a dolly and try to move it myself since neither of you will help me” I told her “ Well I have a really bad back and my husband is disabled, you have lawn guys out front working, maybe one of them can help you?” She looks out the door where one is standing and snaps “they’re with a different company! They don’t work for us! So no they can’t help, and since you won’t help either I’ll find a way to do it myself!” She starts down the hallway and I follow her. She starts to open a door that says “storage” on it. As she turns to open the door she sees me there and pulls it shut again and this time yells at me “I’m handling it!! You don’t have to follow me around!!!! You can go sit down somewhere and I’ll get to it!!” I said “well I thought you were going to go in to the room, and since some of our stuff is already in there I’d like to be present when people go in” She snaps “fine!”. She opens the door, but only partially. She grabs a hand truck/dolly from right inside the door without actually going inside and slams it out through the door. She walks down the hallway to a room that was across the hallway and a few doors down from ours and goes inside. (Later I was talking with my friends outside their room and the room they went in I believe is the same one she was attempting to pull the fridge from… It was Joan and Norm Williams and I believe they were in room 121, and I believe that was the room she entered. I didn’t know it was theirs at the time). When she comes out of the room quickly after, she’s clearly irritated and says “it’s too heavy for me to pick up, I don’t know what to tell you” Since she didn’t want us in the room without it being fixed I said “Well I kind of looked at it earlier. It has a little screw adjustment on the bottom, I tried to tighten it and see if the door would go on. But the top pin seemed to short. Maybe you can look at it and see if you can see if its missing a part or something?” she said “fine, I’ll look” We go inside and I show her where the adjustment is, she says “yea, I see that” then she wiggles the part that holds that piece up and down and says “this part is clearly broken, I can’t do anything about that.. I’ll just have to see if I can find you another room” I said “man, I would really hate to have to move all our stuff to another room after all this time..” She said ‘well there’s nothing I can do about that!” She walked out of the room. I stood there for a minute unsure of what to do. She had already yelled at me in the hallway, so I wasn’t sure how to proceed. I thought for a minute before I left and decided that she had said she was going to look for another room, so I was supposed to follow her out front to get it. When I get out front she sees me and aggressively snaps “yes ma’am?!?!” I said “you said you were going to look for another room, so I thought you wanted me to follow you?” She moans, looks around and picks up a stack of papers that were combined with room keys. She takes one from the bottom of the stack, looks at it and Snaps “not that one!!” Flips through 3 or 4 more and snaps “not them either!!!” and quickly flips the rest and slams the stack back in the basket and snaps “nope!! Not any of those!! I don’t know what to tell you!! Figure something out!!!!” so I say “ok, well can we stay in there if I can find a way to rig it back on temporarily?” she says “sure!! Do whatever you want!! cause I don’t know what to tell you!!!” I said “ok, but it’s ok for us to stay in there and we won’t get charged for it, right?” she says “yea, sure. Whatever..” So I go back in and fiddle around with it and kind of wedge the door in place by pushing it back inside the compartment it was housed in. It held as long as you didn’t pull on it. I went out and told ted I rigged it up, so we were allowed to stay in the room. We unloaded the dogs and went into the room for a few minutes. Got the dogs settled in their crates and fed so they could rest while we were gone and we left to go have dinner at Applebee’s right around the corner. We went back to the room. It was after 7:30 at this point. I was tired and decided to walk the dogs so I could relax and before the storm hit. On one of my trips out (I walk the dogs individually) I ran into friends in the hallway. We talked for quite some time until we all agreed we needed to go take care of the dogs so we could relax. I took my dog out and went back to the room. I was barely in there and putting my dog up when I thought I heard the phone ringing in the bedroom area. Ted was in there so I called over “ted is the phone ringing?” I think he had fallen asleep as he hadn’t seemed to hear it and was a little disoriented at first” I heard him answer it and continued on with getting things ready to go to bed. I was in the living room area (it was a suite). At some point I hear him giving our address “*1* Sh*** G**** ln, A*K***, TX *****” and I say ‘what are you doing?” He doesn’t respond, but I hear him repeating our address and then giving my phone number. SO I say louder “ted, what’s going on?!?” He said “what credit card did you pay with?” I told him the last 4 digits not thinking he was going to say much and figuring they shouldn’t need more than that for verification. He says “was it a master card or visa?” I said “I don’t know it was (and I repeat the last 4) he says “yea, but they need to know if it’s a MasterCard or visa” I said “why do they need to know that??” he said “it’s the manager and he said that the computers crashed and they need to re-enter everyone’s info” I said “he? It’s a girl working?” He said “no, this is the general manager” I said “why would he be calling?” he said “I don’t know, maybe he came in because they were having problems” I asked “if we were going to get charged twice?” He said “he said no, since the computers crashed you weren’t charged, so you’ll only get charged once” I said “well they should still have the card info on file” He said “he told me all that info was deleted in the crash” (we had actually been through a situation like that at an LQ years ago where there was a problem and they locked our door out, when we went up front to tell them our key wasn’t working they said they had a problem when they tried to run our card overnight and needed to run our card again physically, so it seemed legit since its happened before). I told him “I don’t have it with me, my wallet is still in the car” I hear him change tone a bit and say “no, I’m really not comfortable giving you my credit card info over the phone, we’ll just come to the lobby” a pause and then he says “no, that’s ok, we’ll just come to the lobby” I asked ted to come with me. We walk out the back entrance and go to our car, I get my wallet and we walk up to the front doors.. At which point I see no ones in the lobby. I say to ted “if their computers crashed, why is no one here but us? No ones in there? That seems odd” He replies “yea, that IS kind of strange” as soon as we walk through the doors, before we get to the counter he says to Jenna “are you having problems with your computer?” She says “no, why?” he says “someone called my room saying your computer crashed…” She cut him off and said “that’s a scam” he said “huh?” she said you didn’t give him info right?” he said “no, why?” she said someone’s been calling several rooms every night and asking for credit card info” then she said “I’ll take down your info” he said “wait…why? What’s going on? You mean to tell me this person is calling rooms every night? Why aren’t you telling you’re customers?” she points to the elevated counter to a 3×4 sheet of paper with very fine print (that I never did get to read) and says “it’s right there” he said “that’s near impossible to see.. Why wouldn’t you put up a big sign or tell people??” she said “I do, I tell everyone at check in” I said “you didn’t tell me?” she said “yes I did, I tell everyone” I said “no you didn’t, or we wouldn’t have given him as much info as we did, nor would we have come down here with our credit card to pay again” Ted said “why not just put a big sign right here on the counter like this one?” She said it’s not La Quintas responsibility to notify you of anything!!” he said “well maybe not, but its good customer service to do so if you know there’s a scam going on” He said “can’t you shut down the calls at the switchboard or something?” she said “no, we have no way of doing that or tracing any of the calls to block them or anything, and besides you should be smart enough to not give out your info” The “smart enough” comment did it for me, and I said to ted “you know, she’s been rude and nasty ever since I told her you couldn’t help move that fridge” and he says “I know, you’re right” so he looks at her and says “this really has been a bad experience from the start, I think with everything that’s been going on, and with this credit card scam I’d like to talk to the manager” She said “If you’re so unhappy you’re free to go to another hotel” He said “no, I don’t want to go to another hotel, I’d like to speak to the manager. She said “no, you’re not talking to the manager and you can get your stuff and get out of my hotel” He said “all I want to do is speak to the manager, can I speak to the manager???” she said “you’re not talking to anyone! And if you don’t vacate the premises immediately I’m calling the police!!” He said “because I want to talk to the manager??” she said “I told you, you’re not talking to him!!!” I said “you’re going to call the police because we asked for a manager??” and she said “yes!! No get out!!!” I said to ted “don’t interact with her anymore, let’s go back to the room and call the LQ line and figure this out…”this was at 8:39pm, I had checked my watch to see what we were going to do. I think when I said that, this is what made her lock out my room as when I got back to go inside the room key wouldn’t work.. I tried turning it, holding it, moving it up and down etc… we were locked out. We had been in and out of that room dozens of times and the keys worked fine. She locked us out. I called down to ted in a bit of a panic at this point “ted she locked us out!! The dogs are in there!! My car keys are in there!! Holy crap, she locked all our stuff in the room!!” I went back out front and said “you locked us out! All our stuff is in there! We need to get our stuff!!” She ignored me and was on her cell phone talking.. I said “who’s she talking to?!?” Ted said “I don’t know, I think she called the police” I said “oh my God, all this because we wanted to talk to a manger?!? Oh my God, my dogs are in the room!! And you locked us out!!” Ted said to me “come on, the police are on their way… we’ll wait for them out front” We went out front and I started to put my wallet back in my car, but decided to keep it in case the police wanted my ID…. I locked my car back up and walked back to the front just as the police pulled up. They walked up and shook Teds hand and asked if he was the one that called them. He said “no, the lady inside did” We recount our story. They say “ok, we’re going to go in and talk to her, but we want you to know that state law states that she can have you removed and she doesn’t even have to have a reason to do so.” I said “even though its only because we asked for a manger or the fact that it goes back to her being mad that my husband is disabled and couldn’t move a fridge when she asked him to” They said “unfortunately yes, she can say you have to leave and never tell us why. I think it’s horrible what’s she’s doing to you, and I don’t like it either… and I’m very sorry… but yes, the law says if she says you have to leave then you have to leave… talk to the manager about what happened.” I said “we can’t, she won’t give us his info and says we’re not allowed to talk to him” he said “let me see what I can find out for you and I’ll be right back” When they come back out they have a key card… they say “she tried to argue with us, but we told her ‘you can’t tell them they have to leave and keep their property locked up.. you have to let them in the room to get their stuff” he then handed us a business card and said “she didn’t want to give me the managers info, but I convinced her.. So this is her card. You can call and talk to her about what happened” we mentioned something about being charged and he said “uh, no… she’s the one making you leave, so she can’t charge you” I said “really? Cause it would suck to pay for 2 hotels after being kicked out in the rain” He said “I’ll be right back” He went back inside. When he came back out he said “she tried to say you agreed to pay and I told her she can’t charge you when she was the one that made you leave, and she tried to argue it but I told her she can’t do that and made her print out these papers saying you’re not being charged..” I was so very thankful!! They kept apologizing just repeating how sorry they were and how horrible this situation was… they walked us to our room and asked if we needed anything else.. I was saying something like “I can’t believe she can kick us out in the rain with nowhere to stay and we’re 4 hours from home…. And it all started because he’s disabled and couldn’t move a fridge… He said ‘I know, it really sucks and I’m truly sorry… if you’d like my partner and I can drive you around to hotels until you find somewhere to stay? This is horrible” I had been on the line with the Rewards line the entire time since they arrived, so I said “no, the rewards line is working on finding something, so I think we should be ok, if not I guess we’ll sleep in the car tonight since it’s too late and rainy to try and drive home” He apologized again and said “if you need anything at all, just give us a call” and they left. They left at 9:01pm. The agent at the rewards line was back and forth between working with me, and me being on hold through the entire process of the police being there. I had called as soon as we walked outside to wait for the police. After they left and while Ted was packing stuff up, she came back on and said “my supervisor advised me to call the front desk and ask for the manager. Would you mind holding while I do that please” I agreed. After an extended time she came back on and said “I just wanted to check back with you so you didn’t think I forgot you. I’m still working on, but she put me on an extended hold and never came back. So I’m going to hang up and call back.” The next time she came back on she said “She told me her manager isn’t available for me to talk to and that if I want to talk to him I can send him an email. My supervisor and I are trying to work on finding you a room… just bear with us a little longer while we figure something out” Ted and I finished packing and got in the car and drove next door and sat in the bank parking lot. She eventually came back on and said the supervisor is working on it and asked if we were still in the room. I told her we weren’t and that we were in the bank parking lot. She asked if her supervisor could call us back in 15 min after she figured out where to put us. I agreed. That was I believe about 10:15…. We had started to give up hope of them finding anything, and Ted fell asleep in the car. Then Melissa the supervisor from the rewards line called back maybe around 10:50 asked “ok, what happened there tonight” I proceeded to recap everything… She was so empathetic and apologized for what we went through, and said we’re going to get you set up here. She even confirmed that she could see on our reservation that in the comment section it says “1st floor medical reasons” so that was a clear indicator that we had made his disabilities known even prior to this incident. I’ve put that in the comment section for years. She moved us to the deer park location. They were very kind and accommodating on both the rewards line as well as the other hotel. She had also told me several times they wouldn’t be charging me for the room… when we settled in I decided to check my credit card balance… concerned about being charged for the room we were kicked out of as well as the credit card scam even though we hadn’t given the credit card info… the balance showed a pending charge in the amount of the room and 1 for dinner. I assumed the room would fall off after it canceled. I went to bed. In the morning I again decided to check just to be sure… I got up about 7:30am. The balance was the same, only reflecting the pending charge for the room and dinner the night before. I went to my function, my husband was too tired to go and so he stayed a little longer.. Shortly after 2:00pm we were about to fill our tank and grab a bite to eat before hitting the road home. I checked again just to make sure everything was ok before putting the charges on. My balance had dropped by close to $100. I immediately call the credit card company. They say a charge for Applebee’s, and 2 charges for LQ in the exact same amount, $94 and change… I said “wait, it’s twice?? Why are you putting it on hold twice??’ she says “because the charged you twice, once on Friday for $94.** and then on Saturday for $94.**” I didn’t know what to do… do I go back to the hotel to ask why I’m being charged? Do I call rewards? Are they authorized to stop payments? I decide to drive back and call them and wait and see what they say. I had gone in briefly, but went back out when they came on the line… it was a different girl working. I speak with Brandy a supervisor at the rewards line.. She put me on hold and when she comes back she says “ok, I made her cancel it and I recorded her stating that it would be canceled, and I made her promise she was deleting all your card info from their system. You should be good. “I asked if I should go in and get written proof since I was right there. I heard her speaking to a gentleman and say “she’s at the property, should she go on and get a paper? No, she said it’s someone else working” then she told me, “yea, since there’s someone else working, go ahead and go in and get written proof… that can be your physical proof to our recording” I go inside. Laura is working. I tell her I’d like to get a copy of the current cancelation. she tells me “there’s nothing we can really give you showing the cancelation” I said “well they gave us a $0 balance paper last night” she said “well I can print you another copy, but it’ll be the same thing you got last night, and besides (she points at the sign on the counter) it takes 14 days for the charges to reverse from your account… if you want them removed you’ll have to give all your credit card info so I can contact them on your behalf” I said “no, what I’m looking for is the cancelation for the charge from today” she said, I don’t have anything for that. She then pulls out the 2 papers from check in and says “I can make you copies of these?” I said “those aren’t the cancelation though?” she said “there’s only the cancelation from last night and these” she slides them and shows me the one with the credit card info and says “see? You authorized us to charge you for the room” I said “that was at check in before I was kicked out” She said “that doesn’t matter, you authorized us to charge you” I said “you weren’t supposed to charge me, even the cops told Jenna she wasn’t to charge me” she said “look, I already heard how you acted last night” I said “really? You mean how we wouldn’t help move a fridge?” she said “no Jenna told me how you acted, she said you were yelling and screaming and irate, and that you kept demanding that she move the refrigerator… and no matter how many times she begged and pleaded with you that she wasn’t strong enough you just wouldn’t stop and you just kept screaming and demanding until she had to have the police remove you” I said “that’s not at all what happened, let me tell you my story” she said “I don’t need to hear your story, I’ve already heard Jenna’s… I said “yea, so you don’t want to hear me and the manager won’t talk to me…” She said “the manager already talked to Jenna and got her side, he doesn’t need yours” I said “Ok, I see how it is, can I get my paperwork please?” she said “there’s no paperwork for me to give you” and about then Jenna walks out from the back.. I had no idea she was there. I said “well you charged me twice, I need 2 cancelations” she argues and states “no way did we charge you twice, your bank is just authorizing it multiple times” I said “they don’t do that and they told me it was 2 definite and separate charges” She said “we didn’t charge you twice, your bank is doing that” I said “no they’re not, and if you charged me again today maybe Jenna is being vindictive and trying to tie up my available funds” She said “she’s not being vindictive and we didn’t charge you” I said “Ok, my bank has proof of 2 charges, if a 3rd charge hits I will be filing charges for credit card fraud on Jenna, so I suggest you make sure it doesn’t go through a 3rd time” When I left I called back to the bank. They said if someone from LQ management would like to have a 3 way call with my bank and I, as long as I’m on the line and authorize it that they can tell them the exact date, time and amount of those 2 charges to prove that it was in fact 2 separate charges placed on 2 separate days from that particular Pasadena location.
WOW!! And I though I had it bad. I stayed at the Dallas (I-35 & Walnut Hill) location and all we got was bed bugs BUT between my husband & I we had about 100 bites and they denied that bugs were present in our room.
We provided emergency laundry service to your facility on Colorado Blvd. in Denver CO, in 2014, and are currently owed $17,421.67, more than 5 months past due.. We have been told numerous times a check is in the mail. The local manager ‘lq0518gm Denver – South’ (lq0518gm@laquinta.com) has stopped responding to my emails.
Please advise.
I was recently terminated by a new supervisor for crying on the job. I was accused of making a mistake in the comp.system which led to a 3rd party online representative calling me while at work(on my first day) cussing me out ,saying that I blamed the mistake on them, which I never did . In fact I didn’t make the mistake at all, it was the clerk that worked before my shift. The GM made me stay at work til I fixed the problem & when I asked for help, he ignorantly said he’s busy ,to do It myself.(I was scheduled to work 8hrs,ended up staying 9hrs, not even allowed a lunch break)… So I stayed until I fixed the problem on my own. When i was done ,the new supervisor walked in & said “I’m sending you home because you’re crying, give me your walkie talkie &everything else that belongs to la Quinta.” I told her ” I just want u to know I tried my best.” And she told me to clock out,so I did. Later that day the same supervisor called me and said I was terminated due to my comment about “I tried and couldn’t do it”. (Thats not even what i said.) She said she took it as a resignation & terminated me. I couldn’t believe what happened. The ppl there are so ignorant and rude. I will NEVER EVEN THINK ABOUT WORKING OR STAYING AT ANOTHER LA QUINTA INN!!!!!! NOR WILL I RECOMMEND IT TO ANYONE!!!!!! THANKS ALOT B*H*
My sister works for La Quinta Inn and she loves her job. bUT, working 17 hours straight I think is not fair. Not having a chair to sit is not fair. Her gM sucks. The headquarters should be more aware of this situation.
They should contact Undercover boss and visit La Quinta Inn, consulate Dr.,Orlando, fl
Gentlemen,
I would like to share with you my experience at your La Quinta Hotel located in Frederickburg, Texas on 4-26 & 27 2015. I am a 67 year old man who has several medical conditions that require certain medications. While we found your hotel to be very confortable and clean the service team lacked trustworthliness. A container of my medications which consisted of 90 325 mg tablets of Hydrocodone for pain was missing. A report of this incident was reported to the General Manager Rebecca Dingler who indicated she would investigate. Upon checking out of the Hotel later, Mrs. Dingler informed me that the person who cleaned our room on the day the medication became missing said she had called the hotel and said she was quiting her job. I was very thankful she did not take my heart medications. My wife and I are planning a trip to Chicago in August 2015 and we will be staying at La Quinta. We hope not to have a similiar encounter. By the way, we enjoyed the breakfast.
Thanks for taking the time to read this
Are you nuts? Chicago has thousands of hotels and you are going to stay at another LaQuinta?????? Also, put your medications in your purse and take them with you NEVER leave medicines, especially Hydrocodone (Vicodin) in a room that cleaning people have access to. Some hotels have in-room safes. Lock them in there if available.
At first we enjoyed Laquinta , even obtained a rewards card . Then things started getting bad after I switched locations. 2 Laquinta locations in ft Lauderdale , Florida brought hassles to me . 1 had all types of pest . I stayed in 1 room & seen roaches in my room & the hallways ! Room service didn’t come til around 5 o clock so I guess that explains that . Customer service was well issued I can admit , they gave me a free room but that room too had pest . And these bugs were unknown!! I moved from that location & was referred to the Cypress location . I wasn’t in my room an hour before someone comes knocking on the door accusing me of smoking. Must I include the hallway smelled like smoke upon my arrival . I was asked to leave & was given 15 minutes. I had no chance to dispute these accusations. As I was leaving I noticed a condom wrapper & plastic cup under the bed . When I went to report the issue , I was asked to leave the premises or wait on the police & that housekeeping will be told to do a better job . As I was leaving I walked pass a pest control technician ! Mind you this wasn’t the 1st location with the pest issue . No compensation was made.
Stayed at the lq inn&suites Indianapolis south 3/15, right after I checked in I went to check the room and found a condom ring on the suite bathroom floor. I was utterly disgusted and totally appalled. On top of that I had two children with me who I had to make sure they didn’t see that lying on the bathroom floor so I quickly cleaned it up and flushed it then called the front desk to relay the problem and they told me that I would be contacted by the manager as seen as she gets the message come that Monday when she returned to the office. I never got a call, email or nothing and it’s been almost a month since this occurred and yet the matter hasn’t been addressed. I am not sure if I would recommend that anyone stay at this facility but I do know that I will not! I mean just nasty and unprofessional to say at the least.
I am very appalled at the condition that I found my room in after a long day out. Housekeeping DID NOT come to my room after we asked them to come back. She knocked on the door at 8:30 (we were sleep) and again at 9:00(we were showering and dressing). The assumption was that she would come in while we’re were gone. We left at 10:00 and returned at 6:45 to discover that the trash, towels, beds , everything was untouched. I called the front desk to complain and was told that it was my fault for sending housekeeping away those two times. They don’t come back a third time and if the housekeeper assigned to my room is done, then that’s it. No afternoon crew and no coming back to ensure each room is taken care of. This is terribly nasty!!! I will NEVER settle for a LaQuinta room again in life!
I wish I could attach pictures I’ve taken. There is mold all over the shower walls, ewww
My step daughter was staying there for a week and need another week and she didn’t know the rates had gone up in price week rate…she is 8 months pregnant and homeless…she was turned away due to the fact she didn’t have the rite amount of money from the person that gave it to her…so my point is u will turn someone away that is like that for what 50 bucks…That’s so unbusiness like on your part…so to have a sure thing money wise for a whole week and with the money in her hand u will say no and maybe have that room empty for a week…????? Your hotel is rite off the freeway and prob have most rooms full…I always seem to c lots of cars there…I go by about once aweek being out and about…maybe u could give her a voucher for a stay at your other hotels or if she needs it in the future…u all just missed out on almost 500 bucks…
La Quinta is no longer on our travel radar because every reservation we make results in a lot of mailers to our home. In this age of identity theft, we must then handle those by a shredding process. There is no way to prevent this from occurring when reserving a room.
My instincts tell me this is wrong and should be fixed.
So I had a reservation in your hotel and was treated. Very bad me my partner and room mate drove700. Mil from Toledo Ohio. To come to Winston. Salem. And now have a place to stay asked for a manager to call me and still nothing. I’ll now have my lawyer. Call and handle this cause I still have no place that takes my work discount also to turn some one away and have them removed by the police
I really am upset about your hotel in Pittsburgh PA. North. I stayed there for three nights 3/20/2015 thru 3/22/2015 and was the worst experience I ever had at a Lq Quianta. The rooms were nasty not dirty but nasty and in need of much repair. The breakfast was really bad and like no other La Quinta anywhere. This hotel has a lobby bar and it is a hang out for locals and is a very scary place I was afraid to even go try to get a beer. This hotel is a disgrace to the La Quinta chain. I have stayed here several times in the past 12 months and I know for sure they have had at least 4 managers in the last 8 months. Now they did have a couple here in September and October a heavy set guy and his wife that ran the place like it should be run it was a real La Quinta when they were here. Where ever La Quinta moved them they need to be brought back to fix this place. I don’t want to just go on and on but unless you get things fixed you have lost my business and my companies business I really like that motel and pray you will get it fixed soon. If you do decide to bring back the couple to run the place please let me know I will return. By the way I was given a number to call of a guy named Ken with RevMax who is supposed to be overseeing this motel he is a jerk and was rude and did not care about anything I had to say he even told me maybe I needed to stay at the Hampton down the street next time. Is this the way L.Q. treats there loyal guest now?????
Hello I have been staying at La Quinta’s for more than 15 years and have always sent my clients to La Quinta’s. My job is to book and find hotels for our many clients which are very high profile clients, pro sport players, CEO’s, professional singers etc…. Well I had sent a very important client of ours to the La Quinta on Shea and 101 and I was completely shocked to find out that the GM ( Ken ) was extremely rude to my client and discrimated him right when he walk through the doors, my client over heard Ken commenting about his various tattoos and his style of dressing, this is extremely disturbing to hear from a client. Ken had no clue who this client was and how important he is and very well known, at that point I sent my client to another hotel that would treat him as he should be even without knowing who he is. I will no longer use La Quinta’s for any further accommodations for my clients and from this point on my company will be taking all our business in all our states somewhere else. I would recommend that you explain to your employees, and especially GM’s that know matter who the guest is or what they look like they are still a guest and should be treated with respect and not judged when they walk through the door, this sickens me that he was treated this way. Have a great day
Mrs. Garcia
Assistant CEO
Just curious,
Before I submit my lenghty complaint on social media anywhere i can, I wanted to know if anyone replies to and addresses these complaints on this contact page. Anyone, guests or employees, who can asist with that answer, I would greatly appreciate.
Thank you.
They don’t return calls. They are petrified of a law suit. Post anything you can on social media, and travel sites to warn other “guests” before they choose the wrong hotel.
There was a bag of marijuana and a pipe found outside of our room at la Quinta in del rio Texas. We contacted front desk person. She was told to go remove it from the room but never contacted police dept ! We contacted local police dept after a few hours later . We had hoped that the hotel staff would have called local authorities no matter how small of a quantity was inside bag . When we called local authorities they informed us that the hotel had never contacted to make a report or have them remove the illegal substance from the hotel . Very questionable as to why this hotel would not report this issue .
i got charged 205.00 on my credit card in Sweetwater and I never stayed there you call them and corp. and it’s just a run around . I remember la Quinta use to be the place to stay now they just charge the tar out of you . Then I found out it was for a one night stay ! REALLY!!!!!! In Sweetwater !!! They are full of c—
My friends and I made reservations to stay at 21338 US Hwy 19 N, Clearwater, Fl. 33765 from March 12-15. We got an email saying our room would be ready at 3:00 p.m. We arrived at the hotel at about 3:05. The person at the front desk Joe (who was also the only worker at the time) said our rooms weren’t ready and we would have to wait an extra 30 minutes because the cleaning staff was running behind. My cousin asked if there could be any accommodations for us since our room wasn’t ready on time and it was interfering with our time and if a manager was around. Joe said the manager wouldn’t be in until the next Monday. After waiting for 30 minutes , my cousin and I asked to see the room before actually paying for it. Joe gave us two keys and we went to look at the room. To begin, one of the keys were not even working for the doors, the couches had stains on them the room smelled like a bunch of dogs were in there (we know that dogs are allowed there but it should not smell like that), and it overall gave me a filthy feeling. After seeing all this, we didn’t really want to stay there but we already had made the arrangements to stay there. We went back to the front desk to pay for the room but before paying, my cousin asked for accommodations while actually staying instead of waiting until after our stay which made more sense. Joe rudely cut her off and said “But are you going to stay or not?” She then asked the same question again and he said “well now you have no room now leave before I call the police” She then asked “you’re calling the cops because I’m asking for accommodations?” Joe said “yes now leave” while saying that he was waiving his hands at us in a dismissing way. First off, my family has had many family reunions and stayed at LaQuintas all the time and have never encountered problems like this. I think this man should be fired. He was extremely rude and unprofessional.
LaQuinta 1010 E Whitestone Blvd. Cedar Park Spoke with Albert, Manager
I too had the cops called on me like so many others who have posted here. I challenged Celeste (front desk clerk) about the $25 increase room rate she wanted to charge me upon my arrival versus rate quoted over the phone. When I asked to speak to a manger she told me there wasn’t one available. When I asked if a manager could be called to help solve the issue she declined. Sensing she & I were not clicking & our personalities were against each other, I told Celeste I would just speak to management in the morning agreeing to check in at the higher rate @ which time Celeste replied she no longer had a room for me. Puzzled I asked “Are you refusing me service?” & she replied yes, I don’t feel we can make you happy tonight”. I grabbed their business card from counter, wrote her name on the back & asked her to sign that she was refusing me service for my records. Celeste refused my invitation to validate & take responsibility & be accountable for her OWN action to refuse me service, at which time I decided to provide my own record of my experience by using my cell phone to doXXXXent it. I begin recording stating her name, that she is refusing me service, the date, time,& the LaQuinta hotel name & address at which time she left. Knowing it would be my word against hers I awaited her return, again began recording asking her to be willing to own & verbally stand by her decision to not service me. Instead of speaking to me she picked up the phone & called the police.
Also note, that Celeste knows I am traveling alone, have no vehicle, it is late at night, she has heard me making an effort to lodge somewhere else but to no avail. The police come, haul me off as a courtesy to another hotel after one officer stood with me in the parking lot, running my drivers license thru the system & another officer went in to speak with Celeste.
Today I spoke with the manager & that experience was even worse. Seeing how I just moved my daughter here & am a LaQuinta fan I decided I’d rather be happy than right, want to desperately moved out of the problem into a solution & I extended a peace offering asking him if we could agree to disagree about what had happened the night before and just move forward by starting fresh as I believed we had the potential of healthy business relationship in the future as I would be returning often to visit in which he replied he didn’t want or need my business. Stunned I asked ” I just want to be sure you just said you don’t want my business” and he replied “that’s right, that’s exactly what I just said”. Not one ever wanting to end anything on a bad note, I tried one last attempt to smooth things over by mirroring back my efforts “to try and make amends, be professional & get into a solution” in which he reply I was being very professional but he already explained how he felt the relationship or any future relationship & I”m done with the call.
So there you have it. Yes there are two sides to every story. No I’m not an angel.
But what has happened to the service industry &/or professional customer service. Note that I never wrote that the Manager ever apologized, or exclaimed at anytime that that is not how he runs his business. Note how I never quoted him to ask me “How can I make this right?” Because he NEVER DID, not even close. However when I asked about Celeste kicking me to out, alone, late at night, in the cold, without a car as I had been dropped off, he replied & I QUOTE, ” HOW YOU GOT HERE IS NOT OUR CONCERN!!!!!! Unbelievable!!!
There are 2 sides to every story and I am not perfect & I clearly stand behind my strong personality that will not put my tail in between my legs and run away when I feel there is a miscommunication. I will ask the questions others may not ask in an effort to clarify any and all communications and am willing to interject management to facilitate and resolve any disputes between myself and any staff member anywhere.
I will give myself an encore note highlighting when all was said and done I (not LaQuinta) was the one who tried to men the fence and move forward with a fresh start only to be shunned. Me, the consumer, asking the LaQuninta manger, how can we move forward, to shockingly hear him reply “Not interested”.
I’m 55 years old & sadly remember the days when it use to be the other way around.
PS. I have read every bad review and notice the reply is always some BS on how they want to. Are it better blah, blah, blah. You can read them too for yourself.
But what I can’t figure out is why isn’t that the attitude the Manger and staff take when you are standing in their lobby in front them in person. Or where is this professionalism when having a phone dialogue.
Oh I almost forgot that the LAST time someone wrote about having the police called on them after challenging the staff with an issue Mangement reply was neither apologetic or professional as he defended his staff actions stating “his we don’t tolerate being mistreated by anyone”.
Interesting that we as consumers don’t have a Consumer Advocate we can call in to witness the mistreatings so many of us continue to endure daily..
Hi there, s I’m very disappointed from LA Quinta Inn location at 4465 North I-35, Denton, TX 76207. I stayed in room 126 last night..found 2 crickets on TV table and one in bathroom.. That’s not acceptable for place like LA Quinta woth good reviews..
Dear Corp LA Quinta recently stayed in one of your hotels in Lafayette Indiana near their Meijer store. Our team booked 12 rooms, I myself have stayed at many LA Quinta and have NEVER had as many issues as I have on my stay Feb 27-28th 2015. 1st checked in 12:30 in their morning to find the room floor was wet which I had laid our bag on…hotel had no other doubles and offered to move to near hotel…if it wasn’t after midnight I would have. But I accommodated my family into a king room only to find blood on their bathroom door. Know as long as it can be cleaned with some cleaner no big deal. Story continues to next day when we arrived back from a game to have cake for a girls bday. We were told that we could not be in their common area…per their policy which is understood but are where are we suppose to all go? to one room, it was near bfast area?? As i was not there for the initial issue, i came into total confusion in which the front desk had called the police! Yes the police…later to find out it was over everyone meeting in the breakfast area to have cake for a 13 yr Olds party. I could not believe what I was experiencing. Now I know there are issues with team and all that sometime but no one was loud and it was for bday party. As I wish I was done with this story I am not. Once that was all settled as the police had talked the front desk to let us be as we were not causing issues. I came back to my room to use the restroom…I flushed the toilet to have it overflow. Now as a calm person I had just bout enough. I cleaned the water and told front desk quickly. The manager showed up and asked questions. On what happened…basically blaming me for the toilet to overflow! Now if I would have caused this to overflow due to me doing number 2..I should would have cleaned my own mess, but in this case I only pee’d! The manager then had his head maintenence guy show up and he said the toilet wasn’t flushing right as he used a “snake” to fix issue. So I know this is alot but at this point I had hit my limit. Know they compensated first night but am waiting to check out to see about second night. I have worked in hotel business to know that the customer comes first and to keep people happy and return you want to do whatever it takes. Remember that I said we booked 12 rooms, now I had couple parents had few issues to but want to stress that with my experience I will not return to LaQuinta hotels and my team of parents and myself have posted our experience in Lafayette on facebook and other sites. If possible please review this hotel as I have never had this kind of experience before in your hotels and now has left a sour taste!!! Thank you Revolution Fastpitch softball team
Team Manager
Lisa Robertson
Checked out and was charged for both nights and manager could not be contacted to get straighten out! I have never in my life…totally will not utilize LA Quinta!!!!
Dear La Quinta,
I have used your facility many times before and have had a decent experiences. After my experience with bed bugs and rude management this evening at the Uptown Dallas location 4440 N Central Expressway, I will never return. I found bed bugs in the bed after being in the room for only two hours. I pulled the sheets and took photos. I even captured one in one of your coffee cups and brought it to the front desk. The two young ladies at the front desk were very professional and called your general manager because they could not refund me since thee reservation was booked on hotels.com. I explained to Chris Lowery over the phone that I could not get a refund since it was past the 48 hour cancelation policy. It having bed bugs discussed in his lobby would prevent guests from wanting to stay at the facility. He then said “you are acting ridiculous” and “I will call the cops”. I told him that I was not doing anything wrong and suggested to put the bed bugs in a little baggy to give it to an exterminator. I hands the phone back to Lacey and Mariah who were behind the desk. I told him that their manager was making matters much worse. They brought me a plastic baggy. We put the bugs in it together and I left. My husband is driving me home, back to Houston as I am writing this. I do not want anything from you. I am simply making you aware of my horrific experience in hopes that nobody will have to experience this with your hotel. I also realize that you may have many customers with pleasant experiences and unfortunately those are the ones you will not hear about. I was that customer before this evening.
Kindest regards,
Melissa Shaw
We stayed at the I-35 & Walnut Hill LaQuinta and between us we had nearly 100 bed bug bites on us. They do not return phone calls and will tell you that the room has been inspected and found to be free of any insects. They are poorly run and you should share this with any and all types of social media and travel sites.
GM at ur hotel in Milford MA doesn’t do his job sits on his ass in his office all day everyday when he decides to come in..he never ever n I mean ever walks the halls of the hotel he never checks any rooms never helps threw out the hotel..he sits on his ass checks his emails and goes home…he talks XXXXX about his boss Keith on how he never wants to put money into his hotel and this and that.the hotel is a mess rooms got bed bugs badly n he sits there n does nothing but check emails take a call then leave.. This hotel would be perfect if you had a new GM that cared!!!
And then fired me for getting a coffee as he has workers sleeping there for free ,audit lady sleeping at the desk people stealing n I get let go for getting a coffee..
This is every la quinta especially all the ones in Orlando Florida. Extremely horrible and infested with rats. manager could care less since she never comes in but forces her employees to work more then 10 days in a row to get 1or 2 days off. What a ridiculous place to work. Glad I left that XXXXX hole.
I had a terrible experience and would like to speak to someone over the phone….. not via email….. please email a contact number so that I may speak with someone in your office immediately.
HA HA HA Good luck on that one Sharkethia. They don’t call back.
I had a reservation for my birthday weekend on 1/16/15-1/19/1990 and my fiance was coming into town from his army base out of state. I came in to check in and get everything ready before I had to go get him from the airport. I can’t even begin to explain the rude, eye rolling, why are you talking to me kind of attitude i received from the front desk. Not to mention I was completely ignored by the front desk supervisor as well! I am from Alpharetta and that kind of customer service can shut a business down in my area quick! I now understand why the hotel rooms are so cheap and how the parking lot is almost empty when I come by. I called customer service the moment I left and cancelled that ASAP! Went to the Marriott in Buckhead and everyday was thankful I changed my mind. Cheap hotel isn’t worth sacrificing the customer service experience.
The manager Rob Learn wrote me some crazy email on tuesday saying
“Brittani,
I’ve attempted to reach you twice by telephone, but I have had no luck. I’d like to speak with you regarding your call to the LaQuinta Customer Service Department. I’d like to better understand the situation and seek a resolution. Please call me at your convenience.”
Again how unacceptable to make it seem like it’s my fault that he can’t get a hold of me. Which I think is total b.s because why not leave me a voicemail or a call back number? I don’t believe he has called. I quickly responded back to the email and call a generic la quinta phone number and was sent to his voicemail where I left a message so he has no excuse about hearing from me. But alas its friday and not a word from Rob Learn.
Unprofessional establishment, unprofessional people and I will never come back.
Mr.Wayne B. Golberg and to whom ever wants to ensure that La Quinta practices good business ethics and has high values in this line of business;
First allow me to introduce myself My name is Sean Achong I my Senior Service Engineer for my company and we do alot of business with companies both in the oil and gas industry in Houston Texas
I recently stayed at La Quinta Inn & suite stafford sugar Land Texas, my booking was form the 12/01/2015 to 16/01/2015, on one evening on returning to my room, I found the room open, (the door was wide open) for how long it was like that I do not know. I reported it to the front desk and the young lady who was there accompanied me to the room, I expressed to her how disappointed I was, she apologised for what had happened, and told me that she will report immediately, She also told be that she will see what the hotel will about it as she will need to contact the manager.
Later that evening I went down to the front desk and was speaking to her, during that conversation she said that to me that they were willing to reverse all charges for me that is, I will not be charge for my stay. I must say I was very pleased as to the gesture your business was taking. The morning I checked out, the lady (not the same person) at the font desk also confirm that I was not going to be charge, for my stay.
On returning home from my business trip I found that my credit card was charge fully for the hotel, I contacted the hotel and was told that I had to contact Orbitz as I made my reservation through them I did after spending more that an hour, the Orbitz person had to verify my request by contacting the hotel, when he finally got back to be I was told that the hotel was only going to honour one night, I was very disappointed, I once again called the hotel and spoke to the manage, who said that there was an mix up in communication between himself and the staff personnel.
Sir;
Before I left I had asked two of you stall members who was at the front desk, on two different occasion and the response was the same, I think as a establish Organisation as your should have honoured your word not wait until I left Texas and then give me that excuse, I am very disappointed with how this was handle, I will be lodging a formal complaint to with my company so that employees for my company will be aware of the business practices of your organisation
Disappointed Customer.
Sean
Bite the bullet Sean and spread the word. Word of mouth advertising as well as posting on social media and travel sites will hopefully deter anyone from reserving a bug infested poorly run hotel like LaQuinta. There are reasons they advertise “lowest rates.”
Understandable it’s a busy weekend. Keep in mind when u book online and select ocean view with balcony you expect a full ocean view and not looking directly to the pool. In observing the hotel 3 and 4 floor my perception these are ocean view floors 1 and 2 are not ocean view rooms. Jessica committed promised to have a room ready on the 4th floor the following day knowing we had a full schedule the following day with all this said they assured and promised they would hold it so that we could move our stuff to the 4th floor. Never got a follow up the general manager jose. Walking up to front desk was given bad news it did not happen. Will be contacting CEO. Come to find out this hotel has been having lots of problems this was disclosed from other staff. Assistant general manager was very rude attacking with tone of voice upset because of the complain was frustrated with my feedback all she did was argue instead of making things better I hope this gets resolved soon
I have been a La Quinta gold customer for over five years. About an hour ago, I called to check on my points and during the conversation I mentioned that I wanted info regarding your corporate rates (since I also own a outdoor billboard company in Chicago). I tried to call the number furnished by your rep. only to get a recording, followed by an abrupt hang up, Then I got on your web site and tried your main corporate number((214) 492 6600, again I got a recording and another hang up.In closing, for the last hour I’ve been bounced around your system. If I wanted the headache you gave me, I would have called a government agency. PLEEEEEEASE address this issue or quit have your reps mention corporate Gold accounts,only to waste my precious time.Is there really a corporate office or are you guys really a front for the CIA ? I think the CIA would be easier to talk to, and I might actually talk to a human being. John Sheahan, President/CEO Monarch Outdoor Inc, Chicago, Illinois 60655
I contacted the Daytona Beach Oceanfront location on 12/20/2014 to make a reservation with my daughter’s team. At that time I asked the reservations representative what the cancellation date is to avoid penalties. I was told 24 hours prior to arrival I can cancel without penalties. I contacted the hotel directly on 1/14/2015 to cancel my reservation for 1/16/2015 and was told I was not able to cancel due to a booking group. Your hotel manager, Chuck Singleton, was not willing to accommodate any of my requests. I explained to him that I am only now able to dispute charges and give negative feedback. His reply “to go ahead” shows not just his lack of customer service and support but his lack of company value!
We stayed at the La Quinta in Orange Park (Jacksonville) FL 1-8-2015 thru 1-11-2015. We got back to the room around 12:15 am Sunday 1-11-2015 and could not get in the room we got locked out since the keys did not work. We went to the lobby which was locked for security our keys did not work. There was an intercom we called several times we were standing and waiting in the cold wind for almost 10 minutes until a clerk finally came from the office behind the desk and opened and opened the door for us and gave us new keys so we could get inside the room. She seemed very disinterested in our situation like she could not care less. We finally got in our room after 12:30 am that Sunday (1-11-2015).We were vey upset and disappointed on the LA Quinta hotel. We do not want to stay at that hotel again.
On or about 24/25 Dec 14, I made reservations at the La Quinta Hotel (on 21st Ave. Myrtle Beach,SC VIA computer (obviously through ORBITZ ). Since no confirmation E-Mail message was received, I phoned the Hotel (843-916-8801 on 26 Dec at 10:22 for four minutes to reconfirm my reservations. The individual informed me that the reservations through (ORBITZ) would be cancelled and he sent me an E-Mail confirming my reservations at 10:30 on 26 Dec. indicating the price without tax $58.31 and $65.31 tax included. At approximately 7:AM on 30 Dec when I checked out the Male (Clerk) would not provide me with a receipt, would or could not advise me of the charges. I produced the copy of the E-Mail confirming reservations which clearly stated the price, however, he stated that if I wanted to know how much I was charged to contact ORBITZ. Once I arrived home I checked my VISA account and was charged $87.45. To say the least, I am totally disappointed with your staff, your customer attention and will discourage any and all NOT to remain customers of La Quinta Hotels. I for one, will not ever stay at one of your hotels. Don Ballard Sumter SC
well they keep on showing there great rude for the guest . Phone rings front while I am talking to the lady .told me just a min in .phone calls more important . After booking a room one year ahead time and not getting it . This shouldn’t matter wonder if I come back .just be happy
mr Goldberg , have stay at the south padre tx hotel for the last three years at Xmas , on 12/30/13 I booked a sweet on the fourth floor center looking out at gulf . Even called two times during the year was told room was mine . Then got here not true yes I got a sweet on third floor . Still not what I booked .wondering if I should stay some were else . You may never reply if not o well thanks
Angelo , its martin x superviser la quintanilla 2000 south round rock call me at 512-694-**** thanks
Mr. Goldberg
I had a very disappointing stay at your Birmingham Hoover/Riverchase location. I spoke with the person at the front desk informing them that I reserved a non-smoking room and they placed my daughter and I in what was obviously a smoking room that had an ash tray in it. My daughter and I had planned a wonderful Father/Daughter weekend and we had every expectation that our stay at La Quinta would meet our every need, but unfortunately it did not. The person at the front desk said she would inform the General Manger of our concern and that she would call me the next business day. Well that did not occur. I then called the following day and left a message and she still did not call me back.
I was thoroughly disappointed with our experience and I simply wanted some level of appropriate apology and a small discount to our bill but no one at your location cared enough to even follow up on our concern. Again a very disappointing experience.
I don’t know if this will matter to you as the President and CEO of LQ Management, but at least I have been responsible to express my concerns.
Sean Hall
My boyfriend and I stayed @ 1 of yr hotels in Omaha Nebraska.. Nov 6-7 2014. As we were leaving on check out. I thought it was just a pimple. A few days later (like a day or 2 later) noticed that it was not a pimple in fact it is a spider bite. On Nov 11 2014 I did call the hotel to let them know what had happened and the young lady would not finish listening to what I was trying to explain to her. Her name is Janelle.. All I was trying to do was inform the hotel that there maybe a pest problem and have someone look into it.. She kept telling me in a rude manner that I was to late for anything to been done bout my bite. It takes a few days for a spider bite to form and the reason I know this I have been biten more than once in a 10 year spand. The bite is on my back. She also said she would give her manger Chrissy my info. I am not very pleased with young lady. Further more I would like to say the hotel is nice just may need more sanitary cleaning.
Thank you for your time. Please fell free to email or call me.. My cell is 308-850-**** & my email is *****@gmail.com. I also have a couple pics of the bite..
Laquinta City Place needs a crash course in Customer Service. Daniel, the Manager is highly incompetent and he needs to be monitored . We had a serious issue with an employee, who was fairly new. All Daniel kept saying was he was a valued employee who has a bright future. The situation was seriously disturbing and a quick offer was made followed by an additional offer of a free night. When we called to use the free night, Daniel retracted his offer stating he doesnt remember the offer. I could understand if it had been a lapse in time but it was 4 days later. He is either a liar or has some memory issues. Either way, he does not have any business being an Innkeeper.
I stayed at the La Quinta inn in Canton, Mississippi on August 15 2014 and paid with a credit card. We checked out the next day left key cards and checked out through desk. Several weeks later my card billing statment showed I was billed for August 18 2014 for 86.11. I called the hotel and was told a manager would call me back which did not happen I have called several times and a mr Patel has not responded, I have also sent 2 emails8/23 and 9/17. I am currently going through chemo and dealing with things like this is definitely not a good thing. I will now be making a police report for fraud to the Canton, MS police as the 2nd billing was done with out my permission or my card and your company is the one that benefited. If you are interested in contacting me my nub I can be reached at is 228 627-6885. as for Mr Patel at the Canton, Ms franchise you may want to reconsider how you chose your owner operators. sincerely. Mary Lowe, Gautier MS
Like to start by saying that your employee Jodi Arko is a Manager at one of you local Austin locations.
The facts I’ll be stating are true, I was married to here and know of these facts.
One, She has a concoctions of multiple hot checks writings,.
Two: every guy she has been with has now has bad credit due to her and Iwill state this on every website tthrew out your area.
Her phone number, if you wish to reach her is 512-630-***, she got married again, her 6 the time, makes you wonder, really.
You can contact me back at :817-655-**** Teddy Sponslet
November 6, 2014
NOTE: In a slight rush – will have some grammar mechanically errors.
RE: Unfortunately a Serious Complaint(s)
Patron – Ms. Tj Baker – Holm [President; FBEA/TSTA/NEA]
2009 Candidate US Congress – District 18
Top of the hour [Wayne B. Golberg, Temple H. Weiss, and Angelo J. Lombardi] CEO’s of LaQuinta Inn & Suites! I am one of yours happy, bless, and dedicated hotel patron! Up to now, I’ve always been pleased with your [Home Away Home] establishment, and not only just me, but my growing members within my local union of `FBEA- Fort Bend Education Associates; under the umbrella `TSTA – Texas State Teachers Association and `NEA – National Education Associates; we have been your appreciated guests at several locations.
Staying at LaQuinta Inn & Suites is comfortable enough to say, “I could stay/sleep here for a month, or more if I had too!”
Well those words actually came true last Tuesday on October 28, 2104. I had to move to another unit, because, water damage in my kitchen from another unit above me. Luckily another unit was available, but my son could not take the `New paint smell and whatever the maintenance guy clean the floor tile with… it smells like a mop bucket with dirty old water; which made my son get sick and made his severe asthma flared up!
So what does any loving mother do in that situation; upon getting cleaner air for her child? Well to me, I didn’t have to contemplate of what I as his mother needed to do and do it quick! Make a reservation at one of your LaQuinta Inn & Suites hotel
establishments.
I chose the Stafford/Sugarland area, because it’s closer to my son’s high school in FBISD – Fort Bend Independent School District.
[October 30, 2014] The third day, being there, and this is still mentally and spiritually painful to even recall about is “Huh? What?” intense, awkward, and puzzled… message that was scribbled on my hotel bathroom top mirror. When, I took my morning shower on the third day, the words “XXXXX Yall” I was livid! It made me so infuriated, as if someone had written the `N word; I guess my shock made such a loud response, that my son, knocked on the bathroom door; and see what happened.
To make a long story short… $25.00/ Twenty-Five dollars off my bill, said the GM, which I thought was totally absurd! Now that’s twice, I’ve been insulted and noon time hadn’t even come around yet!
I’ve mentioned that the `Corporate would give a better `Customer Service Compensation and, I hope, I don’t have to go on that path, because I really believe in proper protocol. Well your GM’ RESENTFULLY, took off at least one day.
After that UN-pleasant incident, two days later, another weird UN-expected surprised; I don’t know why or how they came into my hotel room. But lots of… ANTS! Crawling on my toes and legs; again I hollered out loud! Which; caused my FBEA assistance to ask, “What? What’s going on?”
My reply, “Lots of ants, underneath this desk!” NOTE: My son [Keith D. Baker II] soon to be an `Eagle Scout! Halleluiah! Continuing can’t eat in his bedroom at home; let alone, really eat in our hotel room, because I have some minor OCD issues.
Therefore any take-out containers, wrappers, or beverage cups, or bottles; immediately all thrown away – outside the hotel room!
As a matter of fact; your housekeepers here at the `LaQunita Inn & Suites of Stafford/Sugarland area… adores me, because, I make sure every day this hotel room is tidy – even both bed covers are pulled up, and not only that, I make sure that any used bathroom towels and floor mats are bundle up inside of another body towel, and last but not least, 90% of the time, either my son, or just myself empty out the hotel room garbage can, the night before or early in of the morning.
So where did these ants come from?
Still puzzled and got even more puzzled, when I called to the front desk, I let them know, about the ants in my room. Now here’s the interesting part, I called the front desk and shared about the ants, within three minutes, one of the maintenance crew came up with `Ant Killer Spray, and sprayed around the room, now I’m really skeptical about, should I stay here any longer?
Continuing, the ant killer spray seemed… odorless at first, but within fifteen minutes, I got dizzy and sick to my stomach, and then came the diarrhea! I was very tardy picking up my son from school and I still to lay down again, when I got back to the hotel room.
Going back on protocol, I felt since the GM didn’t have any sympathy/showed lack of concerns about my upset and disbelief feelings about the profanity message scribbled on my bathroom mirror, then surely he was not going to have sympathy about me having diarrhea that was caused by his `Ant Killer spray – purchased product for this hotel. And, that’s how come, I’m writing/sharing with you three gentlemen, because I feel, and I know for certain, that your GM, could’ve given a better apologetic com, than just one free night.
Last, but not least; My Son…Noticed `GRAFFITTI inside the elevator doors. Okay, how much is `Scratch-be-Gone… cost? What only a few dollars at Sam’s or Wal-Mart store stores. 3:22 PM and I’m just noticing inside of my hotel room… the carpet hasn’t been vacuum within these past four days! No wonder underneath my feet has been feeling gritty; my hotel carpet room has not been vacuumed in days!
Please allow me to share this one true fact about me… I Don’t Like to Complain! I’m Very Optimistic!
I would’ve kept ALL my pickled/disbelief feelings to myself, closed my account, and switched over to another DIFFERNET hotel establishment, but I would’ve had to share W/ my FBEA members, why our upcoming – 2015 annual [Teacher’s & Para’s Motivation] retreat – won’t be at any LaQunita Inn & Suites hotel… where we always `Hit the Sack after a long day; As one big happy family.
Bottom Line… I’m the president and if I’m not pleased, then I can’t expect them to be pleased, and knowing my members… they won’t, because they know, I’m always trying to be give them the best!
My son and I will be checking out this Saturday [11-8-2014] morning. I hope; I receive… ASAP Compensation – at least – four nights offs my bill, for the belittling pain, and suffering that I had to endure. My son was scared that night, when I had diarrhea, he was going to call the ambulance, because I don’t get sick like that, and that made my son very worried.
Oops, one more thing. A couple of nights ago, I was catching up on the news from the `Lobby computer, and I’ve kept hearing… the front clerk – during the 2nd shift… giving out different prices! Curious, I wanted to know why, and received an answer, but I’m still not convinced!
NOTE: I know the `On-line Prices [Different Beds & Accommodations] are priced differently and much way – way higher for the last minute… `Walk-in Patrons. However, some of those prices were changed… higher and some lower – toward different set of hotel patrons. I’m not going to express and share more on this subject matter.
Nevertheless, not only investigate, but have a `Customer Service – Policy [Racial & Status Profile] Meeting with your employees at not just this location, but all of your locations in very state.
P.s… I hope no employees here at this `LaQuinta Inn & Suites – Stafford/Sugarland location – be put on probation, or worst get fired. The holidays are coming up and folks need their jobs! Especially… housekeepers, and as a matter of fact, to pay for my college tuition, I was a proud housekeeper. I say proud, because it’s an honest and respectful living!
Room # 214
Until then,
Tj-
Tj, take my advice here because it is the most satisfaction you will get about your complaint: Open a can of tomato soup, pour the contents down the drain of your sink. Wash the can out (or not, your choice) and then explain vocally into the empty can about your situation. Satisfied? It will produce the same result.
Donna I have a complaint I will make tomorrow by mail. But there must be some government agency that over see these extremely bad situations. I don’t think they should be allowed to extort people. What agency oversees hotel problems?
I fell and was injured on 10/26/14 at your facility located at
1708 I-40 East,
Amarillo, TX 79103-2114
Phone: 1-806-373-7486.
I’ve made several attempts to reach you by email and I was assured by the Manager that LQ’s Risk Management Office would be in touch with me. Today is 11/4/14 and I have not been contacted by the RM office.
3 day experience at la quinta in new Britain ct.. first i reserve my room they give me a 3rd floor. room filthy. dirty. hairs all around the bed sheet in a non smoking room with cigarette holes all in the sheets carpets very dirty smelly and stained with god know what fluids.. asked to change my room due to it was very filthy room service manger came in and seen the pubic hairs on the bed and the dirty ass room said it was her fault seen i was taking pictures and immediately ripped off the sheets and got upset and started to clean the room and said she was sorry she by passed and didn’t seen that ? they switched me to another room again worst then the first one no fridge no nothing looked like a last min bum room called again got front desk female who answered had an attitude i came down with my bags spoke to the manager shuan who said he apologized several times i asked for a first floor room 121 they gave me plus his so called 10% off my stay which i payed $251.85 for 3 nights cash. he gave me $11.50 back thats not 10% off of what i payed so i went to my first floor room try to make the best of it room was decent but smelled and you had guys in the back way just sitting there who didnt stay there but had access to the hotel they were there day and night no security cameras at all scary huh,, on my last night i left early to the mall 12pm came back at 8:10 pm more or less to find my room open latch out holding the door open all my stuff thrown around house keeping was the last to be there according to front desk caz the electronic keys tell who was there or opened it the last and it was house keeping hmmm money was missing so was medication then to find out i had close to 28 bed bug bites all over my body and they said they will refund me the money since i payed cash they will give it back which they never did they stated they now there sorry and sent out a check if i payed cash and i have to wait 4 weeks to receive it ? when i payed cash but i called to go pick up the money cash like he first said but now hes too busy and cant be reached at all every time i call but i call and left him a message to return my call so i can pick up the money as he said the first time but again no call back no answer i would not recommend this hotel to my worst enemy its dirty service sucks and they quick to take your money but its a mission to get it back service sucks the manager even admitted the hotel is 43 yrs old and that house keeping can do a whole lot better cleaning but i guess the staff runs him around suck gives this hotel corp a real bad name never again would i go thru this or stay in any of these la quinta hotel i regret it.. but they say you get what you pay for stay away from these hotels dont go thru what i did especially if you have kids .. dirty nasty
Hello Joseph,
1st room we were given and
your only handicapped was smoke filled and
had a cigarette in the toilet.
2nd room we were assigned, I stepped
in a pile of dog feces. I was not amused nor
was I in the mood to clean and scrape my shoe after a long drive
At 9pm.
3rd room was moldy/mildew and my disabled
wife has been ill since. Nice vacation, huh?
Smoke, dogsh&t and illness.
You allowed Joyce to give us only 6000 points.
She completely lied when we spoke and I didn’t
appreciate that either.
I have called 5 hotel brands and explained what happened but
left your property anonymous to them.
They all said I would have been able to name my point amount.
Mainly because of the dogsh&t and fact the
clerk just shut door and said the maids better
get that in the am, VERY unsanitary!!
I have several health numbers I may call
to report this and will if Sharon is still ill tomorrow. I
Found a great La Quinta and been 2 nights.
Expect some free nights!!!
We spent the night at one of your hotels in Jacksonville at 8255 Dix Ellis Trail 32256…LOCATION #8009, on Sept 5th the owner & management of that hotel is Mr. Rick Patel
I have tried calling the owner and received no response.
Well first allow me to say this when we were checked into your hotel the desk clerk Ms Bryant and the manager on duty were Ms Robinson were very helpful and hospitable….because we were both handicapped and needed a room near the pool which we told had a lift since one of us was not able to use steps. we got to our room went to have some dinner upon our return later that evening our room was flooded then we saw XXXX roaches crawling around where the water was coming out of the wall and the tub was full and overflowing..we contacted the front desk and spoke to the night clerk who said his name was S.P.Patel he was very rude and we waited for 30 mins no one showed up the see the problem with the flooded room so my room mate went up to the front and tried to talk to him on her way there she said that there were under age young girls and older men in the pool after 10:30 pm pool was to be closed at 9:30 pm and she was concerned since they were not dressed appropriately and very noisy when she told him about the incident he was extremely rude and cursed at her she asked him to allow her to use the phone to call the police he also refused she noticed that one of the men who was in the pool came in and went behind the desk with Mr. Patel and she asked him if he worked at the hotel he said he did not know him…. then we asked to be reimbursed so we to find accommodations at another hotel he said no and that he would move us to A DIFFERENT ROOM SO WE DID THE ROOM WAS FILTHY COB WEBS EVERY WHERE
MORE XXXX ROACHES AND MOLD ON PILLOW CASES HOLES IN THE WALLS I TOOK PICTURES BECAUSE I WILL BE POSTING THEM ON THE INTERNET….. THE morning we were packing up to leave we met ANTONIO ANTONIO FOURTE and he was very kind and courtious and helpful to us…IF THEY CAN HIRE STAFF LIKE Ms Bryant ,(desk clerk) Ms Robinson(manager) and Mr Fourte why don’t they also invest the this place of business , when they hire family members WHO HAVE NO IDEA OF HOW TO TREAT THE CUSTOMER. IT LEAVE A BAD IMPRESSION ON YOUR HOTEL
I have stayed in other La Quintas in the past and if this is the kind of behavior and customer service that is allowed by La Quinta Corporate Office then I will boycott all
La Quinta and WARN THE PUBLIC VIA THE INTER NET .TO STAFF MEMBERS THAT WERE HELPFUL WE THANK YOU FROM THE BOTTOM OF OUR HEARTS I ONLY HOPE THAT YOU WILL SUCCEED IN ANY FUTURE AMBITIONS THAT YOU MAY PURSUE ..
Mr Rick Patel you need to bring your hotel up to the standard and address the way you run this hotel… Thanks S. Blake & L.Kroening
We stayed at the La Quinta on Century Blvd, Los Angeles Cal. Recently. During the overnight hours our vehicle was broken into and a few items were taken. The manager, Winslo Cochico, was overly accommodating. He was more than eager to help us in any way possible. He comped the room and our lunch. They later found one of the stolen items from the vehicle in the garage and sent it to our home in Las Vegas. He was so wonderful to us and I just want someone to know how much we appreciate his consideration for us and I would absolutely 100% recommend this hotel to anyone needing something close to the airport. Our room was clean, the staff was wonderful. Thanks La Quinta for making a bad situation wonderful!
We had not stayed at a La Quinta for years. In the past I found them to be a good quality. Some things have changed and not for the better. We stayed at:
La Quinta Inn & Suites Armonk Westchester Cnty Apt
94 Business Park Dr
Armonk, NY 10504
1-914-273-9090
a few days ago. There was a smell something like propane gas that filled the hotel. I was concerned but later we realized it must have been the large cart filled with trash that remained under the stairs for days. The room was filthy and I opted to clean it myself. The laundry area was filthy with what appeared to be mice droppings. I could go on but I won’t. I doXXXXented these things with photos. I was so glad we were able to leave and go on to Marriott where we usually stay. Don’t waste your time or money on La Quinta. They really need to shut that one down and change management from the CEO down to local management. I personally will never stay, recommend or glance in the direction of a La Quinta hotel ever again. Someone call Gordon Ramsey to do a show there on Hotel Hell.
We stayed at the LQ Memphis Primacy Pkwy 8/15-8/17. Our king suite was as clean as hotels usually are which is minimal. Being a clean freak just cleaned as much as possible with their towels and disinfectant spray that I always bring to any stay away from home. We utilized the sleeper sofa as well and were provided full bed linens and extra towels being three occupying the room. Why hotels dont dust or fully clean rooms is beyond me. I do travel alot and find this is typical even the higher priced lodging. The staff was accommodating to all request
My complaint is that during our stay while trying to utilize the pool and spa area there was a distric mgr there holding personal interviews with all the staff. Right in the pool area. Each staff member was marched thru the pool area stepping thru the patrons trying to relax and utilize the area. Very few said hello, excuse me, pardon me nothing not even good morning. Neither Manager or Distric Mgr spoke. There were 8 patrons at the pool area who all got to hear the gory details of the unhappy employees of LQ. Apparently they have a racist mgr (big huge white guy) who treats everyone like its 1950s. So LQ sends young black manager to hear the complaints. They were loud so much that I had to relocate to another area to try and sound it out. Mind you the trash cans are running over with trash and towel bin running
over. They passed this mess 20 times while I was there never thought a thing about cleaning trash up or have it done. This made me sick. A good manager, person, friend, boss, ect. Leads by example. If the boss wont roll his sleeves up to get a job done no wonder you have a distric manager holding personal interviews in the mist of a crowd. What are we teaching the ones to come after us?
We have stayed at La Quinta Inn and Suites for five months and of course paid a discounted rate which was again costing us an arm and a leg. But we were there on business and sort of didn’t have too many choices. And to top off our lavish spending supporting the La Quinta bottom line , we were offered to pay full rate on the very last date. Thats is how La Quinta treat their loyal wealthy customers who could afford paying for months to stay there ?! This is how corporate America thanks their patrons??!! They take your money and kick you to the curb!!! Thats how our beautiful country was brought to this state of mediocrity after our customer service was brought so low and loyalty was a un unknown to our corporate giants….
La Quinta Visalia, CA
General Manager Kristen
They ought to be ashamed of themselves.
We stayed at the Laquinta Inn, at Edmond, OK on 3003 W Memorial Drive last weekend. (9 days ago). We reserved the room with our debit card. When I checked in they asked me how I would be paying. I told them cash. When I checked out I did pay with cash. When I got home LaQuinta had debited my bank account for $236.86. So I now have doubled paid them. It is 8/25/14 and they still have not released the money in my account. I called the bank and they stated that LaQuinta did not put a stop date on the preauthorization. I do not recommend LaQuinata to anyone. When you send a email to customer service they send you back a stupid comment and has been premade. I am checking in with my lawyer to find out what legal action I can take in order to help prevent this from happening to other people. There has to be or should be laws in place. I will be sending this to Fox News to see if they can help prevent this.
just have la quinta refund you the money…duh! You are making it harder on yourself by going thru a court. You are just try to get some extra attention and cash in your pocket not cool.
Stayed at four LaQuinta’s on our way west last month. AWFUL! Only one was tolerable. What has happened to this chain? I don’t think the corporation checks on the franchises and the quality is awful. Guess we will spend our money elsewhere. Double check reviews on each property before you book because there are so many inconsistencies it’s not worth the risk. Paid $200 for a slum room on the West side of Salt Lake City. Paid 60 for a worse one in Lincoln Nebraska. Rather sleep in the car. We have the funds to pay for better accomodations but were always faithful to this chain, until now. Future plans will never include a LaQuinta, it’s like gambling and we aren’t gamblers.
As a business owner I travel for a living. This week alone I stayed at the La Quinta in Cedar Park Texas on 08/13/2014 and on 08/12/2014 I stayed at the drury inn in San Antonio and I am currently staying at the La Quinta at San Antonio Convention center on Blum st. We checked in 08/14/2014 and checking out 08/16/2014. Today while staying at the San Antonio La Quinta my 12 year old daughters bra was stolen from our room when the room was attempted to be serviced. What kind of sick perverted employees do you have that would steal a young girls bra? I hope you have done good background checks on your employees. We notified front desk and they said the bra was probably in the laundry. Due to this nature I had to go buy my daughter a new bra and as a divorced father my daughter is used to her mother buying her under garments. My daughter was very distraught about this and I had to walk to the closest store (macys) to buy her a bra before we could leave the hotel for dinner. Also the bed closest to the bathroom is completely broken down except the outer edge so you sink into the middle of the bed. I do not expect this kind of stuff to happen when I am paying $130+ per night in a hotel. I expect this to be looked into.
Do not stay at the hotel. Worst hotel customer service and conditions. First get my key after a long flight. Go up to the room and the room was occupied. Had to wait for front desk to bring new key to yet another floor. Then my room had horrible smell i just couldn’t place it. Then it occurred to me that it was pet urine. Two of my nights had kids ruining up and down the halls slamming doors very late at night. Called to complain and they said they would take care of it. It just continued. Talked to management and they said they could do nothing no comping a night no nothing but a sorry. I contacted corporate and never heard a thing back from them. Do not stay at this hotel. Your money would be spent wisely somewhere else where they value there customers.
Stayed in Hotel in Austin, Texas woke up to flees bitting me in the pet. I called the front ofc and receptionist hung up on me. Advising all she could do is send maintenance, but there’s no need bc I’m checking out today. Advised yes there’s a need for your future guest. I’ve never in all my years of staying in a hotel experienced flees which I was able to record jumping in the bed with me.
Very Disappointed
Forgot to mention I received several bites and upon contacting guest services asking for the corporate number and calling Macario Garcia (General Manager) @ 512.447.6661 ext:5500 I got no assistance.
we have been staying at the LaQuinta in Clute/Lake Jackson long term my husband since Oct.2013 and I joined him there Feb,2014 we have only checked once and that was for the holidays.This is not a complaint this is to thank the staff at this hotel for taking good care of us,Holly,Ruth,Carmen,the laundry lady,maintience man, cleaning ladies,i can’t remember all their names,even the night shift front desk lady.These people go out of their way to make sure we are taken care of even on my most stressful days, this is one of the older hotels 60 plus yrs old so they have their work cut out for them.Now for the corp office we are elite members we have a big amount of points and we have a family emergency going on with our elederly parents right now and I need to use these points Now,Today ASAP I know it’s a process but we would be thankful if it could be fast,again I want to say GREAT SAFF at this location, sign/Jo Gissentaner
stayed @ you LQ, memphis, the recetptionest tranice was excellent, onlt two reccomendations, pets and owners should be on a seperate floor, just for them. And a hotbar such as bacon and egg should be added to the breakfast.
I had a reservation at LaQuinta in Odessa, Texas on July 30, 2014.
I made the reservation non smoking room at aprox 930 pm. and arrived at 10:00 p.m. for the front desk clerk to tell me my room has been canceled due to the Midland airport passengers with vouchers.I had received a confirmation email. All he had left was a smoking room which I turned down for health reasons.I didn’t book a smoking room. I didn’t find another room till 1245 a.m. after knocking on countless hotels.
The GM called today to tell me that I canceled my reservation when I didn’t take the smoking room. He had sold out of non smoking rooms at 6p.m. It seems the desk clerk made a huge error in booking my non smoking room. GM offered to give me a room at a future date with a really good price. I will never in my life travel to Odessa, Texas again. I asked him to place 10,000 points in my reward since he failed to resolve this at the front desk level and at the GM level. He said he would not do this. I have been inconvenienced and let down with LQ. I will report the very bad experience at the customer service level with my travel agent Concur and with my company who has an exclusive preferred customer status with LQ in 13 states. The GM told me even if I had received a non smoking room that there was a chance that someone had smoked in my room. This is the most ludicrous statement I have ever heard of; if that is how he runs his hotel he is not a very good manager. The GM did nothing to compensate me for the drive to Odessa from Midland or me being out in the middle of the night to find a room since his hotel clerk failed me at the front desk level.
I will contact Wayne Goldberg at the home office in Irving, Texas to resolve this matter. I will post on facebook my experience. LaQuinta in Odessa, Texas can’t be trusted.
We stayed at laquinta in Salem new Hampshire. It was horrible! My daughter and son woke up with bites all over them, we had blood spots on the pillow from the bed bugs and we found bugs under the mattress. The manager made a bunch of excuses saying it’s probably just mosquitos. Now no one is calling us back because they don’t want to give us our money back. Horrible service!!!!! We emailed better business bureau and health board. Will never stay at a laquinta ever again and will tell everyone I know how horrible our experience was!
We booked a room at one of your hotels a few years ago. When we got to our destination, we stopped at the first La Quinta we came to, but were told it wasn’t that one. We proceeded to the other location and found that the one we were booked at was disgusting and worse than a Motel 6. Will never book again without knowing which La Quinta we will be staying at since all of your hotels are NOT the same! Or, if we can’t find out exactly which one, we will book with someone else. We were not happy at all and the service was terrible.
I recently stayed at the Laquinta New Orleans Slidell, I just wanted to inform of the issues I encountered while staying at your property as I have been in the hospitality industry for over 20 years. To begin the hskp service was not good seeming that the only thing she did everyday was remake bed, vacuum, empty trash and replace towels the floor in bathroom and by the sink was full of hairs and food was behind garbage cans, tub, toilet and sink were not cleaned on a daily basis, but thats not all my child had an accident in the bed one of the 5 nights we stayed I asked the hskpr to changed out everything she only changed the sheets and left the soiled mattress pad I found out because I took a nap and my clothes were wet from mattress pad not being changed, I alerted front desk to only get a person whom seem to be dissinterested in what I had to say, I had to go to front desk to get linen to change my sheets they did not have a mattress pad so the fd agent gave me a table cloth to put over wet spot, the next day when housekeeping cleaned room they did not replace mattress pad so i had to leave a note for them to do so and when they did they did not take soiled table cloth with them it was just thrown on top of my suitcase. please address with your team at this property. thankyou
I stay at La Quinta Inn at Fowler, Ca. Checked in on 19 Jul and left 20 Jul. I had my marriage ring on the night lamp where the on/off switch was. I saw this ring prior to leaving the room earlier in the morning but when i did leave the room I forgot to take the ring with me. I arrived home and called the hotel. The lady at the desk went and checked the room and told me that there was no ring there. The room was not rented out so the only other person was the cleaning lady that cleaned the room. No one can find the ring and I want to know if a police investigation can be started to find out who took the ring. I know where the ring was and I now that the room was not rented out, so you have some dishonest employees working there and I would suggest you weed them out. Is your company going to do something or do I get the local police involved? Just let me know how you want to proceed. Thank you, 916 822 XXXXx I gave my number to the manager earlier but the manager never made a call back to me. I would think that the manager would return a call for an issue like this but nothing happened.
Wehave been here since April 1 2014 and currently still staying here. Are stay should be pleasant but its not. Continue be harass by the manager mistake that he made. By over charging my credit card which was my daughter disability money.They won’t even put the money back on my card. I didn’t authorized to take money of my card. Causing an over draft in my card. Which management said.THERE NOTHING WE CAN DO ABOUT IT. Then he threatening to kick us out. And every week we pay they said we own more money. It seems to me management trying to set us up. The harassment started when I made compliant with corporate. The harassment got worst. And made a compliant about drug getting sold in there. And if there’s nothing being done with this situation. I will file an compliant against the hotel and I will take it to the media. I’m holding my peace.
During my recent visit to Austin, I stayed at La Quinta off Oltorf road. The lobby was clean and the room was clean. We had plenty of clean towels and had a pleasent stay UNTIL…………… later in the afternoon after we had checked out and I had left the city. I tried to get gas using my Visa check card but the card would not go through. I went to the cashier and she said that my card was not being excepted. Thank God for today’s technology. I logged on to my Bank account on my phone and found that La Quinta had billed my Visa check card for four nights not one! There was a hold on my account for that amount. I was left with a negative balance in my bank because of La Quinta. I immediately called the hotel and asked them to release the hold on three of the billed amounts. Monica, the Manager said that my bank needed to call them and they would release the amount. I happened to have $20 in cash and about a quarter tank of gas. I put that amount of gas in my car and barley made it home. On Monday morning I called the bank and we were on a 3 way call with Monica the Manager. The bank was requesting a note on letterhead to be faxed to them and they would put the money in my account immediately. Monica stated that they did not have letterhead paper. Really? What hotel does not have letterhead? The bank representative then told her just to right La Quinta and the address on a piece of paper along with the amount that needed to be returned to my account and to sign the letter. At the end of the day, Monica did not send a letter and I called back on Tuesday and Wednesday and never got any body there at La Quinta in Austin to send a letter to my bank. I didn’t get my money until Thursday, four days later. I was left with out money for 4 days and had to borrow money for gas and food for 4 days!! I will never stay at a La Quinta again. If I do I will pay cash!!! Monica, the Manager made the mistake and didn’t think it was important enough to write a letter to the bank! She was rude and didn’t care that she had left a customer with out money for 4 days!!
7/21/2013 @ 12:01 am
Hello,
I am having a horrible time here at your hotel. Your staff member Rishi was incredibly rude to me. I was in the computer room doing some final transactions and printing my tickets for Kings Dominion. I simply clicked on restarting the computer like I have done at every hotel I have ever roomed at. The screen came back up but went blank and the word ( password ) appeared. Rishi came into the room bacause another person wanted to get on the computer. He made a phone call to ask someone about the password because he didn’t know it. Then Rishi became loud with me . He stated he hated calling and something to the effect that they ask him to much information. I explained to him my reason behind restarting the PC so my personal information would not be accessed. He started arguing with we. I explained to him the computer was storing me personal information. He started an argument again. I walked ( check your video ) while he yelled down the hallway as I walking to room that he was going to charge my room for computer time. If I get please understand I am never stay any of your hotels again and will recommend my friends, family, co workers to avoid you companies hotels. Furthermor this is the icing on the cake for first day here. Earlier when we checked in it was to a bleed on comforter and a dirty tub with hair on the wall and inside tub. I am sure I will not get a response and the experience will get swept under the rug.
Your unsatisfied guest,
Leslie Coleman
Michael Anderson
Room 130
Laquinta Hotel in Virginia
Kingsdom Dominion
Never again !
Terrible experience here too!! Good luck on getting ANYONE to respond. I had 2 days of hell in Orlando July 1st and STILL have not heard from anyone.I want my $ back!!!
Stayed at the Indianapolis Airport location. DISGUSTING!! I was afraid to turn off the lights! The carpeting is so gross and the smoke smell overwhelming. La Quinta has got to be kidding with the commercials they are running. I used to be a La Quinta club member. I wouldn’t let my dog stay in one.
This place is full of BED BUGS and not clean. Motel 6 is light years better!!!!
I am so disappointed with the stay I had at the La Quinta Inn Orlando International Drive, 8300 Jamaica Court, Orlando, FL….32819….407-351-1660. I arrived at the hotel’s front door at 3:45am only to find no one around to unlock the door to let me check-in. I rang the door bell several times for 15 minutes, still no one showed. I called the hotel’s phone number, still no answer. I then called the 800 number and an agent answered. I explained here my situation and she said she would try to contact them. Finally at 4:16am a male desk attendant came from the back. His eyes were extremely RED as he had just awaken. I finally got checked in and arrived at my room at 4:23am. (#151) I entered the room and the light by the door did not work. I found my way through the darkness and turned on another light. With the light on I noticed that the Green couch had a huge bleached out stain on the seat that covered half the couch. It looked lik a scene from INVESTIGATIVE DISCOVERY TV….like a crime scene. I went into the bathroom and tbe towels were so dengy and dirty I was afraid to touch them. I just went to bed. I was in bed by 4:45am, but was awaken by pain. I was being bitten on my arms, neck, and legs. This was just too much. I check out later that day. I checked out with bites that turned to sores. I am not happy. I complained to the front desk during check out. The young lady only replied by saying….Did you receice a cookie and water when you checked in. I told her NO! She offered me a cookie and water, but I declined. I told her.a cookie and water would not make the bites go away. I have stayed at a number of LaQuinta’s across the country. I have noticed the quality was going down, but never this bad. I used 11,000 point on this hotel. Simeone in the Headquarters needs to stop padding their pockets and find out what is going on in these properties before it is too l
Call corporate
Terrible experience here too!! LaQuinta on major in Orlando… Nightmare!!! Good luck on getting ANYONE to respond. I had 2 days of hell in Orlando July 1st and STILL have not heard from anyone.I want my $ back!!!
My girlfriend and I will never stay at your hotel again.my girlfriend got bit every time they moved us and we got blamed for it I give you the poor rating she had a allergic reaction to the bites. We were on vacation and we want our money back
We stayed at 209 west grove in mesa, Az
Maybe I should call the better business bureau and the health department
Staying at the 6501 Henneman way location in McKinney Texas and just let me say this the hotel has fleas beyond control and have moved to another room and have been bit in this room also so maybe this is nit a good location
My husband and I are staying at the La Quinta at I-10 and Hwy 6 in Houston. This evening we went to the pool area to enjoy the pool and hot tub, something we had looked forward to all day. To our surprise, the pool gate was locked. The manager on duty said that because it rained today, the pool wasn’t clean and no one was here to clean it. The rain was over today @ 3 pm. We went to the pool close to 8:30 pm. In 5 1/2 hours no one was able to clean the pool? Your information states that the pool is open 10 am-10 pm. Nowhere does it say anything about being closed if it rains during the day. I completely understand closing the pool during inclement weather for the safety of your guests, but I do not understand closing it for the rest of the day or evening. Even if your maintenance staff leaves at 5 pm, there was plenty of time to have the pool ready for guests. No excuse for this lack of customer service. You really should change your literature so that you are not misleading people into thinking there is a pool available from 10 am-10pm. I am very disappointed.
I just can’t let this one go I am still disgusted with my recent stay at your baymeadows Laquinta located in Jacksonville, Florida. It was VERY disgusting spider webs were all over the building it smelled moldy and I saw roaches in the room the beds had stains on them as well as the walls the most affordable hotels were booked so I couldn’t leave the bathrooms were NASTY shower mats in a hotel is just gross they weren’t being cleaned properly underneath so nasty goo was under them I bought cleaning supplies and my own wash clothes so I could at least shower these rooms were over priced makes me want to NEVER stay in another Laquinta ever again. I’m very disappointed. I’ll never stay again.
Terrible experience here too!! Good luck on getting ANYONE to respond. I had 2 days of hell in Orlando July 1st and STILL have not heard from anyone.I want my $ back!!!
Imade reservations at the LaQuinta Inn in Elk Grove, Il Through park- sleep- fly and upon arrival was told by the Manager that we had no rooms. She did give us rooms after being rude with us and the gentlemen before us. She wanted to charge us more than was quoted bt PSF . They talked and agrred we would not be charged more. Upon receiving my credit card statement I had extra charges on it. I contactede her again and was told I was charged for two of the rooms even though she took the other two couples cards and they were charged. I told her I had filed a dispute with my card co. and she replied ” You will lose it, I have your signature. You should be aware this manager is very rude and not people friendly. I would not recommend anyone to stay at this particular one. i will never stay at La Quinta Inn again
I was at a La Quinta Inn on Post Street on Indianaoplis
Indiana. I had been a little disappointed with the condition
of the hotel, but I was willing to keep it moving because
It looks tobe a very old hotel. So I was checking out and the was
a man talking to the clerk working the desk. Didn’t think about it twice
Because they seemed tobe a handsome young couple. Well at that point it all
Went south and I mean south as in Jim Crow south at that point.
I wasn’t listening to what they were talking about because I was deep in though
about how I was gonna move to cleaner hotel with better living
standards. Well I heard the boyfriend say black folks are stupid
And then she walked to her right giving him the eye and smiling and trying to get him tobe aware of the fact that I heard it. So I called the manager and told him what had happened
He said he would take care of it. I was still in the lobby and he called her back and I hear her laughing and both came out and they went back to work. So checked out and thought to myself how LaQuinta staff don’t give a care about no one but themselves. Didn’t want to put my experience on FB but it seems that people should be aware of want they are walking into.
We stayed at LaQuinta in Boerne, Texas this past week end and it will be our last visit to a LaQuinta motel. The air conditioner on Friday night did not cool and when I reported it to the front desk, I was told they would take care of it and if the AC could not be fixed, we would be moved to another room. When we returned Saturday afternoon, the room was still hot and the lady at the front desk knew nothing of the problem and was rude in her response. The bed was not made, the trash was not emptied, nor were the carpets vacuumed, and the bathroom was not cleaned. We were left bath towels, but the hand towel that was hung had lipstick on it. The room was cooler but not at a comfortable temperature. When I told the front desk that we were told we would be moved to another room, she said the hotel was booked and there were no other rooms. It was a holiday week end and we were forced to stay the night. We have stayed at LaQuintas a lot but this location has ruined it for me and my wife. My brother also had an unhappy experience with LaQuinta in New Mexico, so I feel this was not an isolated situation in Boerne. Although, one night’s stay was comped, we could have stayed in a hot, dirty room and been rude to in most any place.
I just spend some time in the ” corporate ” run La Quinta in Stockton Calif. Before I booked my room there, I read up on Yelp and notice several negative reviews. Well, after my stay at this so call corporate run site. I have to say , I will NEVER return. The office staff is friendly, but the rooms need a LOT of work. @ there’s a 1/4 gap at the bottom of the door…..I’m sure they will have pest control issues. Not to mention I’m sure their electrical bills are much higher to run each rooms A/C … The biggest issue with the rooms are the beds…which offer simply NO support ! This also was mentioned in Yelp and now that I’ve experience the same concern. During my stay, I met the so call mgr..Greg. I mentioned the concerns of how dirty the walkways were and beds..his response was ” this is a corporate site”…..I’m thinking so what! If the so call corporate mentality and quality levels are such….your going to be in the same class as Motel -6 the low cost leader. If I book at Motel -6 , at least I know what to expect. Ps, I just called La Quinta corporate # and can not get through…..I guess lack of leadership starts at the top as they really gave their heads on the wrong place. Be warned .
Corporate is the problem. I had a nightmare experience in Orlando, Fl. Corporate doesn’t care about us, their guests. Terrible experience here too!! Good luck on getting ANYONE to respond. I had 2 days of hell in Orlando July 1st and STILL have not heard from anyone.I want my $ back!!!he filth, unsavory people loitering around their property, overcharges, etc. 100? guarantee??? B.S.!!!
Canceling my points card and refusing to ever stay at any La Quinta property again. Canceled a reservation at the Woodlands North for last weekend. But they still charged me for a stay. I even called them that day as soon as my card company notified me of the charge and told them I had canceled. However, their greed for the $179 was more important than doing the right thing for a customer, or I should say, former customer. I should have known from past experience though. Stayed there last year, and the desk clerk was rude. We had roaches in the bathroom. Evidently, they felt it was worth extra because they charged my debit card multiple times.
There’s a prostitute working out of your west palm beach location 1910 palm beach lakes blvd room 417 her name is Justine and she was asked to leave your other location last year at Hillsboro blvd and 95 east location! I know because she proposition me there also! Told the manager and she asked her to leave! Now this time when I told the manager at 1910 she said well sir you are staying at a hotel and we can’t control who stays here! What if crack dealers are selling crack on your property? You mean to tell me there’s nothing you can do? Me and my family want to feel safe and secure where we stay! Wife wants to call sheriffs department and report this! Leave it up to you! ASAP
I traveled from Kansas to Myrtle beach S.C and arrived on Tuesday april 22 2014 and the staff were very friendly and made you fell at home, They even gave very helpful information on place to go eat and see i would return to this La Quinta on 48th street.
LaQuinta
The most amazing example of the decay of American enterprise I have seen yet as reflected in the care of this particular property.
This goes directly to the the character and values of one CEO Mr. Wayne Goldberg! There is no other excuse! The problems below are systemic no doubt.
EXPERIENCE 1
Improperly marked curb displays several tire marks on the curb where it extends out beyond the valet/covered entrance. Yes I too ran over it with mr right rear tire. The curb should be removed or at least marked with a post or sign!
EXPERIENCE 2
The entry into the lobby reveals MANY coats of paint on the entry doors looking very dated.
EXPERIENCE 3
A short walk to room 105 same thing, ugly doors to the rooms within sight. Not clean by any standard.
EXPERIENCE 4
On entry into the room, the light switch did not turn on a light. Room service doesn’t check apparently.
EXPERIENCE 5
On the top of the refrigerator is a rusty bracket belonging to something as yet undetermined
EXPERIENCE 6
The bathroom door is jammed on the floor at about 50% of open or closed. Forced the door wide open to see if the maid can close it (if he/she tries).
EXPERIENCE 7
Tried to log on via Wi-Fi, you guessed it . . . no Wi-Fi.
EXPERIENCE 8
Picked up phone to dial front desk to ask about the Wi-Fi, no dial tone on phone.
EXPERIENCE 9
Checked phone, the cord from receiver disconnected from phone body. Plugged receiver into phone. . . guess what? Still no dial tone!
EXPERIENCE 10
Went to put my wife’s refrigerated medication in refrigerator . . . You guessed it, the refrigerator isn’ t working. Had to use ice from our cooler.
EXPERIENCE 11
Front desk clerk very nice, gave me a book to call for complaints. Not Open . . . Call us in the morning. That figures.
EXPERIENCE 12
Rust around bottom of sink drain, same for the shower. Management clearly shouldn’t be managing apparently from the local to the corporate. Oh, wait a minute, they aren’t !
FINALLY,
EXPERIENCE 13
This will probably be the longest lasting experience. That I will never hear one thing from anyone associated with LaQuinta from Wayne Goldberg on down and therefore will NEVER return again until I do.
It’s not over !
EXPERIENCE 14
The next morning as I attempted to enter the lobby with the security key, it didn’t work after several attempts, finally another guest came out of the door which gave me access to the lobby.
EXPERIENCE 15
When I asked to have the security key activated, the morning manager told me she couldn’t do that because the key machine was not working. Now I’m left without a way to get from my room to the lobby and visa versa.
EXPERIENCE 16
I asked how I was supposed to get between both places and the morning manager said “Wait a minute”, and walked into the back office area. After waiting for at least five minutes with no further follow up, I went to the side of the counter, looked in and I was surprised to see her making herself a cup of coffee, I asked her what was she doing about getting the key made? She looked at me and told me “I never told you to wait a minute”. And did nothing further to assist in resolving the problem.
EXPERIENCE 18
I took a chair from the lobby and propped open the door, so I could remove my belongings to the car. And we left.
The guy at the top bares full responsibility and apparently isn’t watching over the operation at all, or there’re wouldn’t be so many complaints.
Don. Ray
Corporate is at fault!! They no longer care about their guests. I’m starting a boycott LaQuinta filth FB page.
Baytown, tx has and is piles of dog crap in every inch of the grass, tthat surrounds the complete property. Fleas everywhere from the worse stray cat problem I’ve ever witnessed in my almost 40yrs. Crystal not only snuck in my room as I was out with dogs, at 622 am, I know cause I have it all on recording. Plus her fake hair that lay fallen behind. Called a family member and fed them a bunch of speculation theories when haven’t even yet contacted me yet. I was down with plurasi with a high fever. Mocked my mental health along each other both day and night shift when I asked if I could have someone come and dog sit while I voluntarily signed myself into treatment for suicidal thoughts and my depression. I’m paid up for another week but no way will my name be thrown around with such stories and then still stay here. Instead of getting the medical help I desperately need, now I’m faced with not having a place to stay, with two dogs and everything I own in tow, no vehicle, and a place I’m not even from and know nobody. Worse part you harrassed my covid sick retired 80 father about the speculation who now is extra stressed and being admitted for chest pains n cant get his blood pressure down. So thank you do very much for dam near killing him and being the reason I finally can end my own life.
My experience at the La Quinta in Springdale, AR was good until I fell in the parking lot and broke my arm. Notified the manager, in fact he had to come outside and help me up. Had to have surgery to repair the bone as it had been displaced. All I asked from the corporate office is to pay for my co-pays which total about $3500 00. The person I talked to said they would, now she wil not answer my calls nor return them. Even e-mailed her and she is ignoring me. Guess it is time to get a lawyer at their expense. Other than that our room was ready, clean and the breakfast was nice. But won’t stay at a La Quinta ever again.
I would like to be your true corporate insider that goes through the operation undetected as a inspector to actually see how everything is done especially how the guests and employees really behave with out local management knowing I am sort of inspecting and critiquing the staff I have a hotel restaurant degree and a medical degree I have been in countless hotels across the country Lawrence A Curcio 561 400 XXXXX
We stayed at the LaQuinta in Granbury, Tx. on the 24 ,25 of April. The front desk were great but housekeeping was beyond horrible. I feel like I was cheated because I paid for a room to sleep in and on the second day the room wasn’t touched by housekeeping. No fresh linens, bed wasnt made and trash wasn’t emptied.So I feel that I shouldn’t have had to pay for a room that wasn’t even touched. I will never stay there again.
I really enjoyed staying at the La Quinta in Erie, PA, however, I just stayed at the La Quinta, Pittsburgh in Ross Township. We had a terrible experience. We attended my nieces wedding ceremony. We got to the hotel at about 3:30 p.m. to check in and freshen up before going to the reception. We stood in line for over 45 min. At that time, we decided to leave and go to the reception so as not to be late. We didn’t get to freshen up. We came back at about 11:00 p.m. All we wanted to do is relax and get some sleep. We were given a room that was already occupied! We had to go to the front desk to get a new room. The front desk woman was not mean………..but she was not surprised or apologetic either. As we waited, my niece came down and was given an occupied room! My room was not clean. The counter in the bathroom was wet (I found this when I layed my cell phone down on it). Not enough light, not enough outlets, mirrors that you can’t see into and other things that were not nice. Never get get another big towel. The breakfast was ok. The eggs were burnt and they served fried hot dogs…………no really. When I asked for the manager I was told he wasn’t there. I asked for his card and was told that, “they ran out of cards:. So when I got the survey, I filled it out. Below is the response that I got and the response that I wrote back.
Dear Margaret Kosmal:
We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We apologize that your experience was not what you expected from La Quinta.
We sorry that nothing was good for you here. Staying it is poor person food; is discrimination against a group of people. We do not discriminated against no one here at the La Quinta Inn.
They were not hot dogs, they were Polish Sausages. I have shared this with the whole staff here at the La Quinta Inn Pittsburgh, we are making shore that this does not happen again.
Your continued satisfaction and trust in La Quinta are our top priorities. We hope you will be staying with us again soon.
Sincerely,
Scott Wilson
General Manager
La Quinta Pittsburgh
lq6718gm@laquinta.com
412-366-5200
Dear Mr. Wilson,
You need to read my comments and take them in and think about what a customer has said. I feel like you read what I said and you are defensive about my comments. You never acknowledged that I was given a room that was occupied by someone else, that I never was able to check in when I first got there or the condition of the room. You decided to tell me that I discriminate against a group of people.
I said serving fried hot dogs are what poor people from the depression era would eat. If I discriminated against anyone it would be against an entire era in history. I know a lot about the depression era my parents grew up during the depression. Do you know anything about it? If you do, you would understand my reference. I have eaten many a hot dog and what you served was cut up, fried hot dogs. In fact my Mother made them growing up and called them “copper pennies”.
Please read your letter to me over. What in that letter would make me want to come back and stay at your hotel again? I don’t know if I am even going to stay at any La Quinta again. We are going away to Maryland at the end of this month and I am going to change my reservations.
When writing a letter to a customer, please use your spell check option and grammar option on your computer. You do not come across as professional and knowledgeable when there are many spelling and grammar mistakes. Therefore, I don’t have much confidence that anything will change at the La Quinta, Pittsburgh.
Sincerely,
Mrs. Margaret Kosmal
This is to help you in your future endeavors:
Dear Margaret Kosmal:
We truly appreciate your feedback; (USE A PERIOD HERE) it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We apologize that your experience was not what you expected from La Quinta.
We (ARE) sorry that nothing was good for you here. (WE ARE SORRY THAT YOU WERE NOT HAPPY WITH YOUR STAY HERE) Staying (SAYING) it is (A) poor person(‘S) food; (,) is discrimination against a group of people. We do not discriminated (DISCRIMINATE NO D) against no one (ANY ONE) here at the La Quinta Inn.
They were not hot dogs, they were Polish Sausages. I have shared this with the whole staff here at the La Quinta Inn Pittsburgh, we are making shore (SURE) that this does not happen again. (WHAT DOES NOT HAPPEN, YOU SERVING HOT DOGS?)
Your continued satisfaction and trust in La Quinta are our top priorities.(PRIORITY) We hope you will be staying with us again soon.
Never again!!!!!!! Stayed in the La Quinta on north federal highway this week and it’s been nothing but problem after problem! Found numerous XXXXroaches (dead & alive) in both rooms we stayed in. ( hotel moved up from first one for the big reason & guaranteed the next room wouldn’t have them, which they did). Upon checking in to the new room they issued us, my husband decided to check around the room & found 4 more ALIVE roaches! Also behind the iron he discovered a herion (used) needle and a spoon someone used to shoot up. Apparently the safety of the La Quintas quests is not a priority! I had a 3 year old in the room with us who gets in to everything and my point was what if he reached his hand behind the stand where the iron was and got stuck with it? When I mentioned that to both the general manager and the assistant manager (Rachel cothran) they did nothing to rectify the situation but offer me a refund for today’s stay. We’ve been in this hotel for half the week for them to just disregard the issues & pretty much hit told us to go. They no longer could accommodate us! They were rude and XXXXy and never again will I spend a penny in any La Quinta hotels. No regard for safety of thier guests!!!
From 4/17/14 to 4/19/14, me and my family stayed at the LaQuinta Inn located at Canton, MI. The following email submitted by my wife summarized our stay:
Hello Mr. Block,
My name is Muriel Lee. I am a professional Registered Nurse and educator who arrived at your facility located on 41211 Ford Rd in Canton Township Michigan with my family for a bowling tournament. Upon arrival at 11:45 p.m. the night of April 17, 2014, my children and I were tired from a 4 hr drive after 8 hrs of work and school. After not being greeted with a smile nor the word/words “Hello, welcome to Laquinta Inns and Suites” or the sorts, we arrived to our room (304) after walking down an ill smelling hallway to a quaint room. After a hard night of sleep, we left our hotel room at 10am for my sons to compete in their bowling tournament.
At 2pm, we returned to our pre-paid for room and noticed that the beds were not made, the floor was not vacuumed, no new towel were present, and the hallway odor, although not the same as yesterday, still had an ill odor. I chose to call the front desk to inform them that the room was not cleaned. The “receptionist” said that the housekeeping staff was gone for the day and could I wait until tomorrow. I informed her that I was checking out on tomorrow and she told me to hold on; however, a dial tone proceeded. I called back and she said that the housekeeper could not clean the room because it was things everywhere. I reminded her that the room was with guest and that I have never had housekeeping not clean my room. I informed her that I was used to being in places like Hyatt, Hilton, etc., and perhaps cleaning guest room everyday is something unique to those facilities. She informed me that this facility is a 4-5 star hotel. Much to my dismay, I find it unique that this service mimics one of a 4-5 star hotel.
I went downstairs to get the owners (your) information and found the “housekeeper” in the hallway, thus, proving the lack of integrity of the receptionist who had the audacity to ask if I wanted to take my own towels up to my pre-paid room. I reminded her that she has staff who gets paid to do that, and proceeded to my unclean room as I walked down the foul smelling hallway.
Initially, I had planned to pay for another night so that my family could enjoy more time in your great state and help the economy of your town and this state financially, that plan has changed, thus, we will be returning to my state, a state that I have never had this experience nor treatment.
Suggestions for professional development opportunities include:
1. Sending the front desk staff to a class on customer service including, but not limited to, proper communication with customers
2. Have a note in the rooms indicating when and why housekeeping staff will not clean your room (infection control)
3. Educate staff on “4-5” star hotel treatment and environment
4. Remove carpet which may be harboring infectious particles leaving an odor in the environment
Thank you for providing me with an educational opportunity for my children regarding customer service and infection control. Also, please thank your staff for allowing my children to see and hear how they should not present themselves to a human. And finally, thank you for giving me the name of a business I will never support financially in the future and one to share with my numerous contacts and business to never support financially as well.
Have a great Easter weekend.
Muriel Lee, MSN, MBA, BSN-RN
EdD Learner
Child of the Living King!
In addition, housekeeping failed to clean out the refrigerator. We had found food left behind by the previous customer(s). I would hope that in the future, your staff can be trained on improving their customer service skills and that housekeeping needs to pay attention to details when they are preparing the rooms for all guests.
Thank you for your time and have a Blessed day.
Warmest Regards,
Brian Lee
La Quinta – New Orleans – French Quarter. Camp St.
Manager on duty: Nelly
Quality: sub-par
Problem:
We stayed the night before a cruise out of the port right down the street.
I left my cell phone charger on the night stand next to the bed.
I called within an hour of leaving the hotel, in the cruise terminal parking garage to report to the check in counter girl that I had left my Black Verizon cell phone charger back I the room.
She told me that housekeeping would lock it up and I could get it when I returned in 6 days.
I returned to the hotel immediately upon leaving the cruise terminal parking garage (again right down the street).
Nelly – the manager on duty – was at the desk when I arrived and I explained what the counter girl told me the previous Monday morning when I called and reported that I had left my Black Verizon charger. Nelly started picking up the charger on the counter in front of her (a white Apple iPhone charger) and the counter girl told her ‘no that’s mine’.
Nelly continue to look around the desk; I stated again that I was told it would be locked up – that they lock up items left behind until claimed.
Nelly stated ‘they do, I was just checking down here first’.
On the front desk, not locked up !?!?!?
She left and went upstairs ???
I asked the girl after Nelly had been gone a while and she asked me to have a seat… ‘Did she go to check the room?’ She told me no but she went to go look.
Hhhmmmm.????
Nelly returned with one white apple charger with someone’s initials written in black perm marker on the side, and one strange black one that was rather large.
She said she could not find mine, and that someone must have taken it, but that she wanted to offer me one of the two she was holding.
I said really? I was told any items are bagged and placed in a locked storage location.
These are not bagged. And the ‘someone’ who took mine is a hotel employee because it was left sitting on the table next to the bed in the wide open.
I explained further to her that her offering me another patrons possession is offering me the opportunity to steal from another patron. Moral and ethics are not part of her character.
Do I want to support a brand or franchise that operates with indecent and unashamed behavior?
No. But I do want the world to know how when I questioned her of this option she provided me she honestly saw no issue with it, told me to have a good day and turned around and walked back behind the counter.
This occurred in the lobby with other patrons waiting around.
I was not loud, I was not rude. I should have been, to draw more attention to the situation I was presented with.
Sub-par was how I described the hotel – accommodations – staff — prior to my experience this morning trying to retrieve a personal item left behind.
The item can be replaced.
My loyalty to La Quinta will never be.
I hope this locations management and staff is.
I used to love staying in La Quinta as a child, but every time I stay in one, the quality seems to just be going down. I am an architect in Oklahoma and would like to offer my services to La Quinta. There is potential in these hotel rooms, but not in their current condition. A remodel/renovation program needs to be rolled out and implemented at every location. If anyone at La Qunita wishes to contact me, please do.
We stayed at your Baltimore airport location on 4/12.
Dee at the front desk during check-in was EXTREMELY RUDE. We arrived at 3:40 (40 minutes after check-in) and instead of greeting us, her exact words were “your room isn’t ready and I don’t know when it will be, she is upstairs and isn’t answering me”. I asked if someone could go ask and she said, “I said she isn’t answering me”. Keep in mind, a young man who worked at the hotel was sitting at the lobby computer on his cell phone and surfing on the internet. He certainly could have walked upstairs and found out when our room would be ready for us.
When we returned to the hotel an hour later, she didn’t say a word. I handed her my reservation confirmation number and she handed me the room keys. The only thing she said was “do you need a wake up call”.
The other employee I mentioned above was still on his cell and surfing on the computer so I stood there waiting so I could print my boarding pass. Dee then told him to move since I needed the computer. He did and I sat down to print it. The printer wouldn’t work. Dee tried to get it going for 15 minutes and I finally asked her if she could print it for me behind the desk at her computer. She said “not now, you can try and come down later”. She then proceeded to sit down and eat her carry-out food behind the desk. I told her I needed to get it printed and the fact that they had a computer and printer available was a main reason I chose to stay there. She then called the other employee to see if they could get the printer to work. I asked again, can you please just print these out for us at your computer? She said “not right now”. The other employee was finally able to get them to print, after we spent 30 minutes waiting.
Finally, when we left in the morning with our luggage (which was a clear indicator that we were leaving), not a word was said to us by the morning desk attendant. Your typical person would have said something such as “Good morning, thank you for staying with us, have a good day” or SOMETHING. Her attitude didn’t seem much better than Dee’s.
Dee is by far the most unprofessional individual I’ve ever encountered at a hotel. I can assure you that I will never stay at that property again, maybe never at La Quinta again because of her.
When my daughter and I checked into our room we found a filthy carpet a leaking hole in the ceiling in the bathroom a soaking wet towel on the bathroom floor, trash in the trash can and toiletries that had been opened and used. I simply requested a clean up. We were left without towels and still a constant leak and wet stinky floors. The next morning we asked for towels and the desk cleek had no idea where they were or when we could expext to receice them. 20 minutes later someone brought 2 towels no washcloths and not a mat for the floor. This is by far the worst experience in a motel that I have ever had. I will never stay in another La Quita and will advise others to avoid these motels as well. I am so disappointed. I have never experienced such a trashy motel. Austin, TX.
I just called the La Quinta in Eagle Pass, Texas. I inquired about the apartment that showed available to book tonight at 10 PM. The customer service representative was very rude and unaccomodating. He refused to identify himself, only informing me that although it shows available online it is not available. He then promptly hung up on me. I attempted to call back, but he would not answer the phone. We booked this room a few months back online only to find on arrival that it was unavailable. We were stuck with a crappy room after a long drive. Apparently La Quinta corporate never reads the comments left by disgruntled guests. Perhaps the shareholders need to look for a new CEO, one who actually strives for customer satisfaction and not the almighty dollar.
I am writing to inform you of our recent stay at your hotel located in Franklin, Tennessee. We were travelling with my parents, who are both in their 80’s and our dog. We entered the lobby of the hotel and noticed the filth on the floor. They had not been washed. The carpet in the hallway of the lobby was absolutely dirty, it was either not vacuumed properly or vacuumed with a cleaner made in 1920. My parents were given their room key and when they went to open the door, they happened to walk in on a family already booked into that room. They moved my parents up to the 4th floor. When they arrived in their “new room” they found blood, stool and cigarettes in the toilet bowl. Again, dirty floors and hair on the sheets. They then moved my parents for the third time to the second floor. This room had a dirty bathroom and a clogged sink. The maintenance man came to unclog it with a plunger and left the sink completely black. We happened to be in the room right next door to theirs and when they came to unplug their sink, ours backed up as well. We found urine stains on our toilet, no toilet paper and garbage from previous guests.
I WILL NEVER EVER RECOMMEND YOUR HOTEL TO ANYONE. On the other hand, I will, at every opportunity, tell everyone NEVER STAY AT A LAQUINTA. There is no reason for filth EVER. Possibly, hiring staff that takes pride in themselves and their work might help.
Your place blows, I Friday and Saturday without housekeeping. I called Saturday morning to get housekeeping. And they never showed when the front desk said housekeeping had left for the day on Saturday she brought towels this place is pathetic. Your Lindhurst location in Indianapolis sucks. F your company
My wife works for LaQuinta in Crowley La. I must say that NO ONE should work for this poor excuse of a man that owns this hotel!!! He is a total a$$ . He verbally abuses his employees on a daily basis. Today was my wife’s last day working in that hell hole. I would not recommend this hotel to anyone to work at or stay at EVER!!!
Very disappointed in our room at the La Quinta in Sherman, TX. One area of our room (about a 5’x8′ area) was full of medium-sized red ants all over the floor and wall. There were also black ants with wings crawling around on the floor. We immediately picked up or bags and headed to the front desk. The manager on duty was very professional and apologetic. She offered to put us in another room on the other end of the building. We got into that room and it was dirty. The floor had not been vacuumed around the beds, nightstand, walls etc. The microwave had food crumbs in it, fingerprints all over the outside of it and food crumbs were all over the top of the refrigerator the microwave sat on. A previous guest’s receipt was in the dresser from a few days prior. We called down to the front desk and informed them we were checking out. She cancelled our room and did offer to assist us in locating another room. We declined the offer and found a perfectly cleaned room in another hotel. The hallways and elevator were very dirty and unacceptable as well.
Sheets had not been changed. Found a lighter, hair and stains on sheet. Room smelled dirty. We were switched to another room, but sheets were dirty and had not been changed either. We went to a different hotel!
I enjoy your TV ads, and was looking forward to staying with my wife at La Quinta Lakeline Mall Drive near Cedar Park,(northwest of Austin) March 5-8, 2014. WHAT A DISASTER! My wife spent several hours for two days cajoling the ‘crack’ cleaning staff to clean the room, replace the tiny bars of soap they had not replaced, and replace the bath mat which for some reason had become an issue to argue about. The ‘free breakfast’ was worth just that — ie, zero. One morning they put out one danish. That’s right … a single danish. My friend tried to eat an apple but it was so green he couldn’t slice it with the plastic knife. We had left two wakeup calls our last night there. The first was a 2:30 am wakeup call so my wife could take her pain medication on time. The second was a 5:30 am wakeup call so we could catch an early flight at Austin Bergstrom. When I called the desk at 11 pm just to make sure the gal had entered the times for us, the guy at the desk said he had no record of my request. After a few minutes he said, “Oh here they are … 3 am and 5:30 am, right?” It gets worse. My last morning there I used the restroom near the lobby because my wife was using our bathroom. It seemed clean enough, but you guessed it. No toilet paper! I was madder than a wet hen when I notified the guy at the front desk, but he seemed uninterested as he mumbled, “That’s a cleaning staff problem.” I told him, “This place is a disgrace. I wouldn’t recommend it to my worst enemy.” That wasn’t even the worst thing that happened. I had made a four night reservation for my friend who joined me for the state UIL basketball tourney in the Drum. When he returned very late Saturday night from the tourney, he discovered the staff had rented his room to someone else and PACKED HIS BELONGINGS AND PUT THEM IN STORAGE. You couldn’t make this up. The crack staff gave him another room, but of course he had to unpack and straighten out his things for an early morning drive back to the Hill Country. As he said to me, “Imagine what might have happened had I barged in to a room on someone who had a permit to carry a weapon.” In my opinion LQ Management LLC should pull this franchise. I believe the franchisee is Mahesh Ramachandran although he might be fronting for someone else. La Quinta spends millions on very good TV ads, but FRANCHISES LIKE THIS OFFSET MUCH OF THAT SPENDING.
Hello from a four year long and “Elite” customer,
It seems that your “How was my stay?” questionnaire is having difficulties and I keep getting the form after filling it out – a process that requires some time and customer good will. Hope somebody takes the executive time to fix the problem. Hint, let the form filler move from screen to screen without completing the previous. It’s an infernal waste of time to fill out “How often do I recommend?” questions to get to a personal comment.
On the personal comment: I have come to La Quinta often, over a four year period, when I visit Denver as my “Elite” status will attest. I always have stayed at the same location and suffered several difficulties – more comic than worthy of complaint. I’ve discovered that that location may serve as a place to house a prostitution ring or a transfer point for illegal immigrants. Yes, I’ve seen such activities. In all – usually all, the service staff has been friendly and remembers me every time I come. The room is clean, clean, clean every time I’ve checked in. I can’t comment on the breakfast; I’ve never eaten it.
Comes now the problem; I smoke. Usually this hasn’t caused too much an issue. I make reservations early and specify smoking. I’ve tried to be a responsible and sensitive guest; always pick up my ashes, cigarette butts, and other trash myself and put the trash bag in a outside can. Sometimes the staff would rent me a non-smoking room and bear the cleaning later. Once the manager rented out all the smoking rooms and forced me to smoke outside – which I did with no complaint. Now we have a new issue, my favorite La Quinta has gone non-smoking and, not only that, the manager has posted notice that the outside passage ways and places in front of the rooms are non-smoking as well. I have no idea what he thinks will happen, but I have comic thoughts: Manager to smoking patron outside building, “Ah Ha! I’ve caught you in your vile habit and, now that I have you red-handed, I’m going to read-you-the-riot-act about my power as non-smoking militant hero.” Human nature being as it is, I just found another motel down the street. And so good-bye to La Quinta.
Thank you for your patience with this email and I do expect a response that you received it,
Stephen Savageau
Longgggg story short:
– made reservations and requested “non-smoking” room.
I have terrible allergies to smoke.
– arrived at the hotel very early, non smoking room was not ready and since it was early the clerk said we could get the non smoking room a while later, we decided to go back later.
– on our return (late night), we checked in and very unfortunate the room was a smoking room.
-we checked out and drove for 3 hours to find a room. Everything was sold out.
– the staff tried to help but was unsuccessful. Instead she complained about Mgmnt.
-make matters worse I requested a refund that money was held and i still had to find funds for the next hotel, travelling away from him this was very inconvenient.
-Disheartening to see others checking in and getting the non smoking room they requested and we were just standing there upset.
– I always stay at this LaQuinta but seriously considering changing brands.
-this is not my first time having issues at this hotel. Urghhhh!
Was willing ti give a second chance but I have lost all confidence during this stay.
Hello,
I was wondering maybe you can help me. I stayed at the 812 Kings Hwy, Port Charlotte, FL location a few times. I requested the king size bed. I slept so well the few times I have stayed at this location while traveling. I was wondering if you can provide me with the information on the Mattress you use at this location, so I can purchase one for my home. I have stayed at other la quintas recently and the beds were not the same. Any info is much appreciated! Thank you!
I just left Orando LaQuinta on Universal Dr. for business- everything was PERFECT after 2 nights. I am now in Ft Lauderdale Federal Hwy LaQuinta reserved for 4 nights- the place is disgusting- room 218- outside there is a machine which sounds like a jet engine. Once inside the room dirty air condition units that have not been cleaned in years. The room has a old vinyl coated couch..The bathroom is smaller then a small closet… After one night I am getting out of here.
Truth be told every LaQuinta is not the same- Bottom line..
Stay away from ft Lauderdale La Quinta
I stayed at your hotel in nov of 2013 in San Antonio , TX of I 10. I was shocked when I went into the hotel to check in . When I got to my room I notice there was blood all over the bathroom floor. Then I pulled back the covers and the sheets had so much blood on them I thought it was a crime sense. I called the front desk and the moved me to another room. When I went to look at another room it a XXXX roaches in the corner near the sink. Both rooms smell bad and you could see mold growing around the tubs and Ac units. I had to deal with a room the was nasty and smell bad because all the surrounding hotel were full. I’ve be to la Quinta before and never were dirty or smelled. They room look like we where going back in time like 90’s looking. The GM called me and I explained what his employees informed him of all he said as I’m sorry. I told him don’t be sorry clean that hotel so the next guest won’t have the same experience. The La quintals hotels are all like this in San Antonio other family members stay at the one near the airforce base. These hotel’s need to be demolished! From staying there I will never stay with La Quinta hotel again!
I recently stayed at La Quinta Inn in Orlando the one on “Jamaican Ct” this property was disgusting. our room had dirty Sheets with hair all over it, the coffee machine in the bathroom was full with bugs and the i found a roach walking on the fridge!!!!! Never Again!!!!
I was a front desk manager at laquinta on paradise las Vegas nv prop # 0924. Believe it or not I was terminated for providing customer service….. I was fired for upgrading the elite guests before arrival as policy states too ensure they received their upgrade. I was told by the general manager she would rather sell the room for more money. And if the elites are upgrade her policy is to charge them more if they need to extend or move too another room!!! You would think a general manager would encourage customer service. NOT JENNIFER SANDOVAL VALERO!!!!…. I also upgrade a guest that wasn’t happy about the rate changing….Jennifer told me to bad if they don’t llike it they can go somewhere else….And I was fired!!!!! So please remember when you stay at property 0924 in Vegas it’s not the front desk that doesn’t want to provide you the service most people have come to expect from la quinta..it’s the manager Jennifer SANDOVAL VALERO!
Fight for your rights, take it to Corp. If that does not help? Get a lawyer. Good luck to you!
Back in July of this year, I went through a website, booking.com to make a reservation at La Quinta Inn in Mission Bay. I have SLE Lupus, and cancer, and wanted to take my hubby and kids to the beach, while looking into Scripps research center. We hadn’t had a family vacation since the on-set of my illness in 2009. I’m not speaking for all La Quinta, but this place was horrible. We drove straight from Arizona to Cali. When we arrived at the property, there was no parking. We had to walk over a block. The guy at the front desk was not coherent, and would not answer any of my questions. When we got to our room, the toilet wouldn’t work, the coffee maker and fridge were both broke, and we had two homeless men pounding on our window for soap, so they could take a bath in the pool. Our adjoining room door lock was broke, so anyone could have gotten access from other room. My husband went down to the front desk, and the guy had vanished. Couldn’t find him anywhere. We only were there for 3 hours, we tried to get a refund, and still our fighting this day to get our refund. My daughter still has nightmares of the guys trying to get through the window. Anyone now a good lawyer?
From reading these reviews I don’t expect La Quinta to respond to my complaint so I am posting a copy of the letter sent to their office
Room 103 Dec 5 2013 – Dec 9 2013
LQ Management LLC
Guest Assistance Dept
909 Hidden Ridge Suite 600
Irving Texas, 75038
December 10, 2013
To Whom It May Concern:
I am writing this letter to share my experience at your hotel located in Stamford, CT.. My wife and I were in the area for the birth of our grandson. After having driven 670 miles we arrived at your hotel and was met by a gentleman named Steve. I asked for a smoking room when I submitted my request for the room online. According to Steve that request was never received by the front desk but if we were willing to wait he would “see what he could do”. Or we could take the room he was going to assign us anyway.
After the exhausting drive we decided we would just check in and I could smoke outside, not a big deal or at least one would think, except the room we were assign to was in the middle of a construction zone. Apparently there was some plumbing company there almost directly under us using power tools and obstructing the rear exit with ladders.
Your front desk clerk (Steve) had to know that work was to be ongoing yet he insisted on placing us there where he had to know it would be an uncomfortable stay at best for us and anyone in that immediate area apparently that was and is his goal contrary to everything I read about your company prior to booking the room. I couldn’t help but notice the plumbing company made every effort to protect your carpeting by placing paper matting over your carpeted stairway leading to the rear door and until one of the workers saw my wife trip over it they even duct taped it to the floor but your staff did noting to protect your customers like closing off that area so no one would or could get hurt entering or exiting that rear door while this work was being performed or insuring our comfort by using rooms on upper floors so we wouldn’t be awaken by the use of power tools and drilling into the walls. Also it would be a good idea to get the access key locks fixed. Generally it takes a dozen attempts before you can gain access I saw one of your employee’s try a card at the front door at least 20 times trying to get it to open.
My home has video monitoring that I could not access with your “free internet” without being kicked off because of limited access I would have rather paid a fee than have a promise of free nothing.
We decided since we are traveling with our two dogs we would clean the room ourselves so we took the dirty linen and trash to the front desk and again Steve was there and I had to just about beg him to accept your linen and inform us of where to dispose of the trash.
The real problem with all of this is when we arrived Steve was in the process of training some new front desk clerk. So it seems that if you can have a person like that train new staff members you really don’t care what first impression or common courtesy your guest receive.
I find Steve to be a person who for whatever reason is clearly out of his skill level when it comes to customer service and should be terminated and the person(s) trained by him retrained, however the rest of your staff performed admirably and therefore we remained at your hotel rather than search for another hotel and wait two weeks for a refund if we could have obtained one however I would have a hard time considering another stay when we return to the area. I recall reading on one of your information cards in the room, a person wrote a note promising a pleasant and comfortable stay at your hotel and he gave his “word on it” well as you can clearly see that did not happen by any stretch of the imagination.
We await your response and feel some concession should be made when everything is considered.
Sincerely,
Robert Williams
I feel your disappointment! I wrote them, emailed them several times, in my case. I still haven’t received 1 callback. I’m still trying to get my refund from July.
I was most impressed with the Laquinta in San Antonio near the riverwalk. The hostess in the bar was very helpful in finding us nearby resturants that were excellent.
I’ve always loved LA Quinta but now nothing but a terrible head ache they are. First they mess up my credit card and Im the one who looked like the fool not them. Still its messed up but God forbid you ever get a legit person on the phone or good luck talking to Mr. CeO, yea right. After the money i spent there to have the nicest room there and j get robbed and not counting the people upstairs yelling running jumping and laughing till 4 in the morning and i called front desk two times and ” yes we will fix it”!! That never happened . Im a Hilton Girl but i always thought that the new La Quinta like i stayed jn with whirlpool and flat screen were pretty close to the amazing Hiltons . But now that’s a whole different story and bad experinces go a long way by mouth. Id love tp just be comp’ed in the same room and not be bothered or robbed of my money. No rude employees or loud parting neighbors. Ruined my whole stay and all calls have done nothing and La Quinta still happy n Im a hurt and upset customer. Thanks La Quinta.
Staying in Sulpher LA. Came into my room today and looks like either the housekeeping took a nap or half ass made the bed. Did not take the empty soda next to trash can. Had hair longer than mine. I am almost bald on the toliet seat. What will they do to fix this?
My wife and I stayed at the LQ in Decatur Tx this last weekend, and will never return again. When we checked in there were no linens on the bed, and when I said something about it I was handed a stack of sheets. Yes we had to put linens on our bed. I asked for a few coffee packets the next morning and was told that I could have 1(one) packet ( for the two of us?)! I was not given any clean towels and I placed the placard on our door asking for MAID SERVICE. Again no service, when I said something to the front desk, I was told that wasn’t what the placard said. The shift manager went to our room and said “Well that does say maid service please”. But again I was handed sheets and had to put them on my bed. I went to Walmart and bought coffee, sugar and creamer, so I would have more than half a cup. This is a very nice way to treat a GOLD member!!
I stayed at the La Quinta in Queens, New York and experienced Bed Bugs in room # 321 & 508. They only discounted me the rooms 200. I paid 400 total for the rooms. I will be filing a complaint and reporting them to the BBB. I suggest to bring a drop cloth and your own sheets if you are going to stay in this Hotel.
My daughter attended a sleep over for a friends 13 year olds birthday party at La Quinta Hotel & Suites in Fairfield NJ. The girls went swimming. The chlorine level was over and beyond the acceptable swimming level. (my daughter put pool water in a bottle and we tested it when she got home) All the girls that went into the pools hair was stripped. My daughter said clumps of hair came out of some of the girls hair. I needed to take my daughter to a salon where she had to have a treatment with Nioxin. She then had to have 4 inches cut off her hair. Does anyone check these levels on a daily basis? I am waiting for the manager of this La Qunita to call me back. I also want a refund for what it cost to fix my daughters hair.
I had an issue in which I reserved a room on the LQ site for one price and when I actually went to book and check out the price had changed to $20 higher than originally quoted. I contacted the customer service line and was told they did not have the empowerment to resolve the conflict. I requested to speak to his manager and he would not give me a contact and would not honor the original rate for which I had reserved. His name was Travis. Operator ID# 1051068. Travis did tell me that the hotel could make this $20 decision, however, upon contacting the hotel, they told me they were not authorized. I cannot believe that your employees cannot make empowered decisions. I am a member of AARP and have a La Quinta rewards membership, and because your reservation system seems to be a system that does not enable your employees to adjust, I am a very disatisfied customer. If you wish to resolve please contact me at (507) 382-XXXXX. Otherwise I will choose to spend my income elsewhere.
I rented a one night stay in Tallahassee, Florida Appalachee Pkwy #109 yesterday. The shower head was detached and you could see a whole in the back where spider webs were located. The bathroom fan was filthy with dust. The Towel Rack was dirty with dead bugs and brown stain with clean towels on top. The ironing board had a brown stain on it and the water spout in the iron was dirty with mold. Keep in mind, I paid $156 dollars for the stay! Departure time is 12pm and the attendant knocked on the door at 10 and 11. At 11am, the attendant walk in and my wife was half dressed. The shower was cold and I had to bare it quickly. I shared my concerns with Steve expecting reimbursement and he declined to offer. Also, he said, “the attendants are in training and I’ll have them clean it better.” Therefore, my hard earned money and my time was inconvenienced because staff’s in training? This was the worst experience I ever had with any hotel and as GOD is my witness, every allegation is true. I also have pictures that I will someway provide to corporate. Steve felt it was no concern of his, but utilizes the company’s name for profit. I never saw the room, but expected decency due to the name (Laquinta Inn) along with the expensive amount I paid. Wow, thank you!
An Angry and Past loyal consumer
Lynn Tolbert
Gold memeber here that will NEVER Ever stay at another Laquints hotel on personal or business trips after the way I was just treated on the phone by your customer service call center by a one Mr. Dwight.
Would love to hear from a manager or someone that actually sounds like the give a darn so I can better explain.
512-808-XXXXX
Joshua
I recently stayed at a La Quinta in Franklin, TN. I was visiting family and decided to stay at the hotel because it had an indoor pool. Aside from the indoor pool, I was very aggrevated and disappointed with my stay. My biggest complain was the 6am wake-up call I received each morning from the fitness center. Our room was located next to the fitness center and the walls seem to be paper thin. Upon inquiring about the workout times for the fitness center, the manager said that it opened at 7am. There were no signs indicated when the fitness center opened. Since we received our unexpected wake-up call the first day, we slept and in then departed the hotel for the afternoon. When we returned, the room hadn’t been cleaned. In order to get a fresh set of towels, we needed to call on the front desk. Lastly, I was surprised to find out that some of the rooms had refrigerators and microwaves and some didn’t. When I asked the manager why some of the rooms had them and some didn’t, his reply was that they try their best. I wasn’t aware that it was necessary to request a room with a refrigerator and microwave. Besides, shouldn’t all the rooms have a refrigerator and microwave. If that is not possible, then none of them should have them. I, just like most people in this difficult economy, expect to get more for my hard earned money (or at least equal benefits). I didn’t receive either one from La Quinta; therefore, it will be my first and only stay at your second rate hotel.
Very disappointed,
Don Holzheimer
We are on a 45+ day cross country driving trip and have stayed at several La Quintas and they were are first choice for most nights the rest of the trip.
We had a few thousand points from a few years ago that were apparently forfeited as my account apparently became inactive. When I inquired I was told it became inactive because I hadn’t used it for 18 months. I explained that my wife had cancer three years ago and we have been unable to travel until now and asked that the points be reinstated.
La Quinta refused to reinstate out points.
I made similar requests with other motel chains and they gladly reinstated any lost points.
We had always made La Quinta our first choice because of their pet policy- but because of their customer unfriendly policy have in the past two days cancelled La Quinta Inn reservations and instead stayed at a Days Inn and a Best Western.
I expect that for the remaining month plus of our trip ( except for Burlington Vermont where not only are we staying for a reunion but we also encouraged three other couples to stay there as well and thus it it too late to ask them all to change) we will use La Quinta as a last resort rather than a first choice.
.Lew
I recently stayed at the La Quinta Inn & Suites in Wenatchee, WA. I waited for the desk clerk to get off the phone (personal call) to check in. I had requested a top floor corner room as I was staying five nights. What I got was a room on the basement level surrounded by dogs. I opened the door and was greeted by dog food all over the entry floor. I called the front desk and was told they would make a note of it. I finally cleaned it up myself. Next I tried the television, worked just fine. I couldn’t find a channel listing card so called the front desk and was told there weren’t any. The reason why was they were going to change providers so removed all of them????? Also asked about a chair being there was a space in the corner of the room for one. Sorry, we took them all out???? The room had been a former smoking room. Terrible stale tobacco smell. Overall, bad experience. Am there quite often for business and will never stay there again.
I would like for someone from one of the head offices or the CEO himself to go check out the LaQuinta at 400 Sargent Dr, New Haven, CT 06511. My husband and brother stay there when they need to have procedures done at the Veterans Hospital in CT. This location has an agreement with the VA Hospital in New Haven. THE PLACE IS REALLY DIRTY.. The last time they were there there were no towels or pillow cases on the pillows. They called the desk and then went out to dinner. When they returned they found everything on one of the beds. NO one bothered to .put the pillow cases on the pillows or the towels in the bathroom. Is this really how this company feels about how our vets should be treated? I am really interested in your comment. Just so you know there has been other things that happen to them with there stay in your hotel. Or is your company just happy to take the money from the government that takes care of our vets? EXamples of what they have seen. Trash in halls on floors, used condoms on floors, questionable people hanging in the lobby, AC did not work, Pool is not running Always Out of Service Called at 11pm and accused of calling the night clerk names he never spoke to.Lobby has major leaks from ceiling.
Can someone take some interest in this??????????????
On July 27, 2013, I had 20 family members staying at the La Quinta Inn Boutte, LA, resulting in the booking of 5 rooms. My 45 yr old son, accidentally bumped the end table in the foyer, causing a tall red vase to break. I did the RIGHT thing by telling the receptionist to find out what I needed to do. She contacted her manager, Raney Bibbins, who then contacted his supervisor, Mr. Patel in Texas. I was told a $500 hold was being put on my American Express card. I let them know I did not authorize this action and called American Express. I talked with Mr. Bibbins on several occasions trying to resolve this, without having to take legal action. I was told Mr. Bibbins would meet me on Sunday morning, July 28, at 8 a.m. He did not show up and my account was charged $150 for damages to their property. I have disputed the charge with American Express. I have pictures of the bar code on the bottom of the vase and other pictures of the remaining vase. The vase was made in China, and I am sure La Quinta Inn paid $20-$25, their cost, for the vase. I am writing President & CEO Wayne B. Goldberg, LQ Management L.L.C., to see if this problem can be resolved without legal action.
I recently stayed at a La Quinta in Lubbock, Texas and was completely disgusted with the cleanliness of the room. There was mold around the vanity and tub, a large wet spot on the carpet and the closet doors were filthy! I took a washcloth and wiped down the doors, it was black when I finished. I promptly took the washcloth downstairs and handed it to the clerk.
If I could have booked a different hotel I would have been out of there in a heartbeat! I’m done with this chain!
We stayed in Albuquerque, New Mexico and we thought we had stayed in a dog kennel by the time we left. Most people checking in had 2-3 dog each and they would leave them to go out to eat and the dog would bark the entire time. We were moved to 2 different rooms while we were there. I will never stay in another La Quinta again!!!! We were told they would rather have dog than children. Go figure that one. 🙁
I booked a room at La Quinta New Orleans Causeway for 2 nights at $89.00 a night as advertised on their website. When I received my confirmation email,it showed a total of $100.35. So,to be sure I had 2 nights booked,I called the hotel and spoke to a very helpful and professional front desk clerk. she proceeded to tell me that the rate start at $115.00 a night and couldn’t find the $89.00 rate anywhere. so she asked that forward my confirmation email to her manager. I did and also emailed a screenshot of the La Quinta page showing the $89.00 a night rate that was being offered,it wasn’t for my travel dates,but I was just trying to prove that it WAS online n that I wasn’t making it up. Later that afternoon, I receive a phone call from the manager stating that she received my emails and was sorry but they would not be honoring the rate of $89.00 nor my reservation, therefor cancelling my reservation. She then went on to inform
I am so very fed up with this hotel. We went there on our wedding night with a group of people reserved a total of 4 rooms. When we checked in we all gave our own cards. They not only had MY room messed up on my wedding night but they then charged the card that reserved the rooms for 2 rooms then charged my card for 1 and another card for 1 and then another card for 3 thats a total of 7 rooms when we only reserved 4!!!! The girl at the front desk was extremely rude and threw my card down at me and the paper and said SIGN THIS and proceeding to be rude as im standing there in my wedding dress. VERY POOR CUSTOMER SERVICE. We will never STAY there again. Nor will I EVER recommend them to ANYONE! And we all do alot of traveling.
This hotel was in St.Albans Vermont!!!! (HORRRRRRIBLE HOTEL)
I am very disappointed in the La Quinta at 6790 Southwest Fwy in Houston Tx. This has got to be one of the most disgusting hotels. Trash in the lobby. Broken air conditioning. Desk clerks having to mop our floors. Broken shower curtain rod. Furniture in room very dirty. Needs to be replaced. Very poor housekeeping. Moved rooms on second day. Still dirty. Some one had spilt something sticky all on the new clean room floor and my shoes stuck to the floor and came off. Over all disgusting. Staff very nice polite and helpful doing all the can to improve our stay. Very grateful for all they have done. Will not stay in another La Quantia. Same problems at another La Quantia here in Houston. Some one from the corporate office should visit these locations. They are in need of immediate attention. It seems they have been long forgotten.
I’ll so disappointed in the change of mangement in the one in galvenston,tx; near84th st. I won’t be come too this wonderful hotel you have their cause of my dog she is a lab that loves the ocean now she won’t be allowed their anymore. They mangement on the week before 4 of july week told someone else to tell me this was my last time their with my dog an if we leave too go any where we would have too take our dog in the broiling HOT 90 DEGREE weather. So, I asked and police officer am I aloud to keep our pets in our truck in this heat they said no an if I did do that we would have gotten a ticket an I would been very seriously pissed. Its been for a long time for your hotels to acept or animals now they can only be little dogs an now this will ruin ya’lls business in Galvenston, for poeple from out of town . Ya’ll are the only ones in Galvenstin that let our beauiful animals come. Please help us an others that enjoy this matter PLEASE!!
In 1976 while travelling from the Grand Canyon to Houston my family of wife, and three teenagers, discovered La Quinta at Wichita Falls, TX. For years afterward it became our mainstay of affordable and reliably clean rooms. In the last few years I discovered that La Quinta had gradually changed its pets policy to one whereby those of us with pet and dander allergies, (not to mention fleas and animal feces) could no longer count on our long term trust and assurance. We now all refer to La Quinta as more of an animal shelter than a human one.
So… Not to bust anyone’s chops but this site is not owned by LaQuinta. It is an independent website. It gives you all the contact information to connect with a company. Of course no one is replying to all of your posts. That’s because no one is reading them from the company. Try using the telephone numbers listed above or Tripadvisor!
I stayed at the LQ in Dallas #6022 and accidentally left my phone charger and a medication prescription. I checked out on the 9th of June and called later that night, I was told to call back the next day and speak to housekeeping, which I did, but they stated they couldn’t find it. I was told to call back the next day when head of housekeeping would be in, which I did and she was not in again. I called back later that day and a girl named Kierra stated she had found it, I gave her a new address to ship it to and asked her if she wanted a credit card to pay for the shipping (overnighted shipping), she stated “No, we can just use the credit card you used to book the room”. I said okay that’s fine. It’s been two days and it still has not arrived. Every time I call now I am told that it hasn’t been found or that the manger (who is never there) must have shipped it out. I ask if they can contact Kierra to verify that she in fact found it or to contact the manager to verify it got shipped out and the response that I have gotten over the last two days is that they will. However, as I type this I still have yet to hear back from anyone. I understand that I am the one that left my stuff in your room, but you would think that there would be some kind of system for this, as I am sure I’m not the first person to leave something behind in a LQ room. The people don’t seem to care that this is not a shirt or a pair of socks, but it is actually medication that I need.
Now to the room, in general it was fine other than the toilet not flushing (which since I was only there for one night I didn’t complain about, I just would lift the back lid and pull the string and it would flush). The main complaint that I did have was the graduation party that was going on next to my room until midnight, loud music, screaming and kids running around the whole time.
So if you’re looking to spend over $100 a night, get no sleep until after midnight, lift the lid of the toilet and flush it manually and be given a complete and utter run around if you forget something then this is your kind of place.
Don’t forget to ask for Kierra or Tierra if you go as they seem to be running that place or screening calls for a none existent manager.
After reading through the comments posted, this is more disappointing. Friday, May 17th, my mother and I choose LaQuinta Inn on Delk Rd in Atlanta Ga. This by far was the worse hotel choice I’ve ever made. The thought of my mother exposed to deplorable conditions sickens me. After a couple of hours, I went to the front desk to complain the toilet wasn’t working, the faucet leaked and the carpet was filthy. The complaint continued with, the outlets were not properly covered.
I was never offered a proper apology. I was given 1/2 my money back before checking out(do much for 100%satisfaction)
I immediately checked into the Drury Inn and suites which I believe is the same tier as this place. Excellent, rooms, Excellant service and given an apology with discount for your horrible conditions. That’s a way to wake up on the bright side.
I will not only reach the BBB but the health department. Unacceptable and disappointing. Wayne Goldberg find a way for your people to align with the mission!
I had the worst experience @ the La Quinta Inn in Pine Bluff,Arkansas.My family & I were in town for my brother’s college graduation.3 days of horrible service,no housekeeping was done to my suite until I found a dead rat on a glue trap behind the tv stand,no clean towels were brought to the rooms,we had to go to the front desk for them ourselves.No clean linen for the beds.And to add insult to injury the hotel manager said to me after showing him a picture of the rat “I will take $10 off your stay for one of 3 nights of your bill & some coupons to eat free in the restaurant across the parking lot.He was rude as well as his front desk assistant.He said he would move us to a new suite but 3 minutes later he informed me that they had no more rooms to accommodate my family.I was not very dissatisfied & will be reporting your business to the Better Business Bureau along with a picture of the dead rat.
These people could care less about costomer service. By far the worst I have EVER experienced. We stayed at the La Quinta in Anaheim on Clemintine, and to say the least, the place was sub standard. Old, and run down! Every night we were there the people above us, I sware, were playing basketball above us. Every time we would call the front desk to complain, they did nothing to stop it. Every night this would go on until 1:00 or 2:00 in the morning. All 4 nights of our stay was like this. We finally left and went to The Mariott Courtyard down the street. Excellent! We have asked for a refund……nothing! We have asked for Corperate office to call back…..Nothing! Don’t ever stay at this property, La Quinta…….you lost my, our buisness, and I travel tons!
Well I,m sad to say we are leaving the LQ family of hotels behind us. After our last few stays the hotels are not meeting our expectations any longer. Dirty pools, closed hot tubs, dirtry rooms, just going down hill. I work for a Texas company and we receive discounts with LQ but not enough to get me to stay. Im a gold memeber and was looking foward to more but, gotta move on. My company also gets discounts with the Holiday Inn Group of families and that is my next move,already joined there club.
Good luck LQ keep trying.
Worst hotel ever in Austin, TX, Mopac Hwy. Credit cards stolen-had authorization code, approval code and phone #. Refused to call. Had to pay with dwindling cash. Refused UPS delivery of replacement cards twice. TV did not work nor did wifi. Employee theft of earrings and thermos. Paying cash the 1st somehow cancelled my reservation, made a month earlier. Told hotel was booked on weekend. Hskpg was horrible. Long black hairs all over bathroom floor. Thin, coarse as sandpaper towels. Staff was rude including mgr. Will never, ever stay at a LQ again and plan to yipe this.
I just spent too horrible nights at your hotel in Wenatchee , Washington. The first night I was kept up till 3:30 in the morning by a bunch of rowdy young people. I ask the front desk people to deal with it at 11:15 p.m. , again at 1:20 a.m., and then again at 3:10 a.m. it was not until after speaking with the police twice regarding this matter that the young man at the front desk gave me the home number of the manager. After calling her at a little after 3 a.m.she came to the hotel and miracle of miracles the noise stopped. the second night wasn’t much better. That night a bunch of very young children, ages 10 to 12, kept us up until after midnight running the halls, yelling and slamming doors. I think paying $75.00 a night to be kept awake for most of the stay is beyond wrong. We have stayed in La Quinta hotels before and never had these problems. That is why I chose that hotel for the weekend. I would like my money refunded, or two free night stays. As far as I’m concerned you owe me $150,or another weekend vacation.
Dear Sirs … On March 20th 2013 , stayed at the La Quinta in Tupelo MS.. I left two pieces of clothing there.. I called several hours later and was told they had found them and would mail them to me.. I even gave them a credit card so the could charge the mailing to me .. I have made several calls and each time was told they were on the Manager desk and would be mailed…As of this date April 17th I have not received them and can not get anyone there to give me an answer as to what has happened to them… Your help would be appreciated.. Thank you….Janice Fyfe.. 501. 276-5929.
It appears that the LQ corporate staff ignores these comments..If they did, LQ would improve the quality of most of their Inns, and at least reimburse one nights stay. My experience at the LQ North-Austin in April, 2013 wasn’t very pleasant either. Staff was nice. But many other issues could have been eliminated by not having a jerky,clunky, noisy elevator. And only one at that! Then it broke and we had to walk up to the 4th floor..( Maybe it was excercise for two 75 yr.olds) Windows so dirty we could hardly see through them. Toilet issues,hence it stopped up but, was repaired in an hour. One hole in a wall…Carpet wasn’t vacuumed for 2 days. Laundry wasn’t available because of said repairs. A few other things…I submitted their survey and LQ North-Austin replied they were sorry for the problems and had the gall to ask us to return. I also emailed corporate office but, haven’t had a reply. Of course I’m not expecting one..
Geez o man! I have had a terrible time trying to talk to an actual person when calling!!!! What kind of automated answering service is that? It is HORRIBLE!
My fiancee and I visited the La Quinta on Breckenridge Road in Mansfield to block rooms for a group reservation for our wedding. The general manager, Sim Chatha, was more than accommodating. He quoted us a fantastic group rate and told us that if we booked 2/3 of the rooms, he would let us use the conference room at no charge. Our invitations went out two weeks ago, and now our out of town guests are telling us that the hotel has no record of our group reservation. When we tried to contact Mr. Chatha, and it has been many times, he is unavailable. When we personally go into the hotel to see him, he tells the desk clerk to tell us he is not there. We could hear him. He won’t return our phone calls. Now, we have to scramble to find an alternative for our out of town guests. We are EXTREMELY unhappy.
I recently booked reservations for your Secaucus NJ location and when I arrived was assigned to a room with multiple floor stains and a stained couch. I was then moved to another room with a stained chair, broken door knob that had to be opened a specific way to get into the room and a non working tv remote control. Additionally, I booked thru Hotels.com and my room description stated two flat screen tv’s. When I showed my printout to the manager, Rob, he told me that it was not his problem and I would have to take it up with the booking site. He was extremely rude and made the stay for me and my two sons extremely uncomfortable. When I returned to my room he had also deactivated the keys. I travel often for business but will not book with your hotel again and will spread the word regarding the horrible service and the response from management.
I am interested in becoming a vendor for La Quitna in the future for Commercial exterior Painting in Washington State.
Can you please contact us with and all information in regards to becoming a vendor for the La Quitna.
Thank you for all your time and help in this matter.
Lower48 Contacting
14622 NE 95th Strret
Redmond, Washington 98052
lower48contacting@frontier.com
(425) 643-5005
I AM SEEKING EMPLOYMENT WITH YOUR COMPANY I HAVE INTERVEWED FOR A SUPERVISOR MAINTENANCE / HOUSEKEEPING POSITION . I BELIEVE THAT I HAVE ALL THE TRAINING AND EXPERIENCE TO SUCESSFULLY PERFORM THE REQUIRED DUTIES AND MORE I WOULD LIKE TO SEND MY RESUME IN TO HR FOR REVIEW, THANK YOU
I am an employee at 0522 Austin, Texas, La Quinta at Oltorf and I have yet to receive my new medical benefits card which I need for upcoming appointments. I have left numerous messages for the HR department and have not received a call back. My employee number is 81038. I have been with La Quinta 5 years and have had a problem receiving requested cards. I would appreciate a response and anticipate receiving my card as soon as possible. Thank you. … Denise Green
Hello,
I am interested in becoming a vendor for La Quitna in the future for interior signage. If possible, could I please have a contact or any information you may have regarding possible vendor qualifications for your company. We are Acorn Sign Graphics located in Richmond, Va. We design, manufacture and install custom architectual signage for hotels, hospitals, schools and large commercial projects. We would appreciate any opportunity you may have to become a vendor with your company. I can be reached by email or phone @ 804.335.7584.
Thank you for your help and I look forward to hearing from your company soon.
Yours truly,
Jeff Waters
Acorn Sign Graphics