American Standard Brands was founded in 1875 by James West Arrott. The company manufactures and distributes bathroom and kitchen fixtures and other plumbing items.
The company sells its products under several names, including American Standard, Fiat, Sanymetal, Crane, and Showerite. American Standard is one of the best-known names in plumbing and fixtures in the US and can be found in almost every hardware or home improvement store in the country, as well as being sold online.
In 2008, the company merged with two other fixtures and plumbing companies, Crane and Eljer.
In 2013, the Japanese company Lixil acquired American Standard from Sun Partners for $342 million, plus debt.
In February 2023, the company unveiled a new brand identity to create homes that people will love.
Company headquarters are still located in Piscataway, New Jersey.
American Standard Brands was founded in 1875 by James West Arrott. The company manufactures and distributes bathroom and kitchen fixtures and other plumbing items.
History
The company sells its products under several names, including American Standard, Fiat, Sanymetal, Crane, and Showerite. American Standard is one of the best-known names in plumbing and fixtures in the US and can be found in almost every hardware or home improvement store in the country, as well as being sold online.
In 2008, the company merged with two other fixtures and plumbing companies, Crane and Eljer.
In 2013, the Japanese company Lixil acquired American Standard from Sun Partners for $342 million, plus debt.
In February 2023, the company unveiled a new brand identity to create homes that people will love.
Company headquarters are still located in Piscataway, New Jersey.
I’m elderly, 75 yo. I received a quote for a repair part for our Am Standard a/c system. In our area, Bend, Or., heating and a/c contractors are notorious for gauging customers with part mark-ups. I contacted the local wholesaler and he won’t, because of Am Standard contracts,give me a wholesale price on the part so I can judge if I’m dealing with a fair and honest local contractor. The wholesaler cited AM Standard contractual reasons for restricting this information to anyone other than contractors. I contacted Am Standard’s subcontracted (not AM Standard) consumer relations call center. It was a waste of my time. I eventually dealt with a supervisor, Asia. Asia confirmed that they have no pricing information from AM Standard. Further, Asia would not give me any information about who to contact at AM Standard headquarters to help me. She also would not tell me the name of the call center so I can be definitive with AM Standard about the poor customer service. It appears to me that Am Standard CEO Steven P DeLarge has rigged the system to allow their product contractors to prey on consumers with unreasonable part pricing. Consumers have no reasonable way or efficient pathway to protect themselves based on AM Standards contractual policies, including consumer relations. Plus, their Am Standard warranty is tailored to further support preying on the elderly and other others by unscrupulous contractors. I’m going to do what I can to point this out to relevant consumer groups by writing My local Council on aging, sending editorials to the local newspapers, contacting executives of A/C retail systems, publishing my AM Standard experience with neighborhood chat organizations, etc. I will also send by letter, these comments to in-charge perpetuator of these rigged systems , CEO Steven P DeLarge. I will copy my letter to local, State, and Federal consumer advocate organizations. If anyone else is reading these comments, I hope you will join me in pushing back. In my opinion, the heart of this issue is corporate greed and lack of reasonable, moral enterprise standards. Based on my experience, Am Standard is rigging the system to prevent competition and good consumer feedback that would improve Am Standard…plus allow AmStandard employees to feel morally good about their work and economic contribution. I won’t pursue the local contractors as I have little hope of changing their reputation. Am Standard can easitly set product standards to corral gauging contractors and protect their company reputation. If I get a response from CEO DeLarge, I will come back to this site and publish it for all to see.
We purchased an American Standard “Willow,” bathtub from INDUSTRIA CERÁMICA DE COSTARRICENSE S.A. the official distributor of American Standard for Costa Rica. We were promised delivery on Friday 02 Sept. We confirmed delivery by phone on 29 & 31 August. On 01 Sept. we called again to arrange to accept delivery on 02 Sept. We were then told that there would be NO delivery the next day, no one called us to advise us of this. We were informed that delivery would be one week late. We informed them that this was unacceptable and they needed to deliver this immediately. They then stopped answering their phones completely and sent us no information. Today we called again and were informed that the bathtub had been shipped to a different city, two hours from our delivery address and that the delivery company that they had used does not deliver to our location. . No one had informed us of this, we had to again call them. Melissa Esquivel was at least in part responsible for this terrible, rude, and totally unprofessional service. She has not communicated with us. No one has made any effort to keep us informed. We are considering taking legal action for breach of contract. The level of service we have received is offensive and inexcusable. Our project is being delayed and no one at American Standard seems interested in dealing with it. We paid cash in full and are now being treated with total disrespect while suffering costly, unnecessary delays to our project. No one knows where our bathtub is located, or how it will be delivered to us and these childish, unprofessional people are responding to their own mistakes by refusing to answer their telephones. I doubt that you care since you already have our money. I demand confirmation of receipt of this message and an immediate response. Steven Greenleaf – Director – Greenleaf Education Costa Rica.
I was shown a state of the art Deluxe safety shower for my Mom, all around safety rails, safety seat with back rest, dual shower heads, slip proof basin and shower doors. When the install team came they brought, 2 hand rails, a slippery bench, strips to glue onto the basin to make it slip proof, 2 millimeter thick walls and one shower head. I stopped the install and called my sales rep, I was told by him well I wrote down the value shower because money was an issue and we do not have a video of how the value shower looks so I showed you the deluxe shower. If you want that one it will costs thousands of dollars more. ?????? my cost was already $ 11478.00 I requested a call from the manager, after a long back and worth I was told, looks like something went wrong and I think I will upgrade you all to the deluxe model but let me look into the contract a little more. Today he called back and said well the product you were shown we cannot install and I will cancel everything and you get your down payment back.!!!! So question why do I have to spend 3 days out of my time to be ripped off, was this shower I seen even their product?????
Don’t buy American Standard HVac it doesn’t even last 4 years.Orfered a part they left out a reversing valve but they charged the same price.eithout that part I need a new system
You can bet your sweet butt I want buy anything from this company ever.I give you a zero rateimg.Your HVac is trash.You should be ashamed .
A summer major remodel of our home included replacing all appliances in the kitchen and 3 bathrooms. We selected the Townsend Vormax one piece toilets at that time. Recently I began noticing a intermittent running water issue. I contacted customer service for assistance and was connected to Angel Ziemianski, an advisor.
After listening to my concern, she shared a few possible areas that could cause this. She arranged for seals to be sent to my address, and provided a link for a video to install them and adjust the flapper assembly. I was extremely impressed with the quality of service received and the positive attitude of your advisor. My customer service experience gets a A+ !
I always use American Standard products in all of my homes that I own. I purchased an American Standard AC unit around 5 years ago and had it installed by PSEG and I was positive it was registered. I just recently have a problem with the AC unit and the warranty Dept said it would of been covered but I didn’t register it in time. If it was registered it was covered for 10 years but bc somehow it is now only covered for 5 and now I hv to pay $2500 to fix the AC. If I have a receipt of when it was installed and when I purchased it this should be covered for the full 10 year warranty. I really hope American Standard does the right thing and give me my warranty. I appreciate your time in looking into this.
I would like to report a poor behavior of one of your technicians in the name of *************** towards a loyal client. I wish we can get into the proper channel to make sure that we will be heard. Thank you!
I am writing to you because I am displeased with your customer service. Calling is a lost cause (too long waiting times). Emailing – never getting a reply.
Here is my problem:
I have recently purchased Four bathroom American Standard basins and faucets to match. Have installed them and my wife and I are very pleased with them. One of the faucets, when unpacking, was found to be missing the “blue” plug.
Would it be possible to mail me the plug?
My address:
Moshe Dobner
XX Captain Rolph Blvd
Markham, Ont.
L3P2P8
Canada
American Standard Cadet Centerset (4-inch) 2-Handle Low Arc Bathroom Faucet in Chrome with Lever Handles
Model # 9091201.002
I managed to get a case# 474507 back in August 2019. The plugs never arrived!
Managed recently to get a contact name from a 3rd party. She spoke to me on the phone and followed up via email as follows:
Hi Moshe
As we discussed, please note that I have processed a replacement plug for your faucet. Please allow 3-5 business days for delivery
Thank you
______________________
LIXIL Link to Good Living
Abigaile Cruz
LIXIL Water Technology
Tel: 1-800-387-0369 | Hours of operation : Monday-Friday 8am-4pm EST
The replacement plugs arrived but they were the wrong color (chrome instead of Blue and Red).
I responded to her via emeil:
Hi Abigaile,
I have received today two packets containing one screw and one plug each. As I have mentioned to you I was interested in the plugs and not the screws. I do realize that they come as a set so this is understandable. However the plugs are in chrome and not one blue and one red as I understood you will mail me. I would very much appreciate it if you could send me the right color plugs.
If you want me to return the package please let me know. Below is the model of the faucet and they have blue and red plugs to indicate cold and hot respectively.
American Standard Cadet Centerset (4-inch) 2-Handle Low Arc Bathroom Faucet in Chrome with Lever Handles
Model # 9091201.002
Cheers
Moshe
I have followed up twice and no response.
I would appreciate your help in resolving my issue. Your customer service need a major face lift.
Moshe Dobner
905 294 XXXX
Purchased an American Standard roof top AC/Furnace unit which was installed in my back yard on 7/2/19. unable to run unit since puechased due to a heavy toxic smell emitting through the vents when unit is running. The smell is like a strong acetone causing HA and respiratory illness to everyone in the home.I cannot get the installers to help with the situation.They just keeping saying to clean the ducts and other remedies. The city inspector just told me to put a dryer sheet over the vents and he passed it. Obviously the city inspector and the company are helping each other. I have spent over a thousand dollars to try and fix the problem, not to mention the 6500.00 spent on the unit. I have replaced the duct work and smell is still there so it has to be coming from unit. I have a case number 15425, but so far no answers. I am unable to speak with anyone in corporate. I just want to return the machine and get my money back and move on. I need some resolution and for the manufacturer to act professionally and send someone out to help resolve the issue. This is causing harm breathing this chemical. My next step is to involve litigation.
Case number 201697124 This case number refers to a defective handle on a shower faucet first brought to your attention in Nov 2018 .So far it has been subject to three backorders and one incorrect part shipment.I have tried repeteadly to contact your customer service line and never got through also I
have sent five e mails to no effect.I am tired
of using pliers to operate my shower and will do what I should have done in the
first place ,that is rip it out and install a Delta product ( a company thet stands
bytheir lifetime warranty and has impeccable customer service.)
The condensing coil outside and the “A” coil in the plenum both were leaking freon. The system was installed about 5 years ago. Our dealer just replaced them under warranty. When the technicians pulled the condensing coil out of the outside unit I noticed how much dirt and grass was lodged in the lower 6″ of the coil. I wash the unit out with water at least once a month and was very surprised. If you were to re-design the lower 6″ of the louvered enclosure to be easily removable it would allow the homeowner to clean this area of dirt and debris easily. This would be a simple way for a homeowner to maintain the cooling system easily and extend the life of the system for minimal cost per unit to you.
To Whom This May Concern :
My name is Aaron Ellison. I am writing because I am very displeased with my American Standard Walk In tub. Currently, it is not working and has been down for a month or more. I’ve made many calls to Standard American and have not received any service. They have made promises but have not come to fix my tub. Because of lack of service I want my money back so I can go somewhere for service.
Thank you kindly.
Aaron Ellison, 731- 424-XXXX
Leaking door on walk-in tub on and off since installation in2016. Dealt with store o bought it from until recently, although they contacted American Standard. At any rate it’s been a frustrating experience dealing with the person who is to be helping me with resolving this issue. No return calls, updates are do not happen. Follow up has been frustrating, because when I do call all I get is an answering machine!
Can anyone help me resolve this issue?
To who it may concern, In the spring of 2017 approximately April or May I purchased an A/S Fairbury series 4005 faucet for Home Depot on a Sunday to replace my broken faucet. In Sept. or Oct. 2017 the spray hose failed. Again in Feb. I had to replace the spray hose. In Mar. the faucet itself started leaking and a new cartridge was sent.
This faucet has always had a low flow problem(I have 80psi city water) The last time I replaced the faucet I made sure there was no debris in the supply valves, completely removed the faucet and stripped it it down to the bare supply tubes. Removing check valves and flow control devises I used my air compressor (100psi) I blew both ways through the the supply tubes and both ways through the spray hose. Results were clear flowing. I put it all back together and still have a low flow situation. I contacted your parts dept. and was told that they would not be doing anything else for me without my store receipt. Home Depot’s receipts fade and are not readable after several months. I have tried to obtain a copy but I did not use my HD card, I checked with my business card with no luck either. I can only think I paid cash and there for can not get a copy. You representative response was I am XXXXX out of luck! I have been in the Plbg & Htg business for over thirty years, sold and serviced hundreds of A/S products and have never had a problem with your products or obtaining any parts. If this is how you are operating your business and protecting the people who install your products. I would have to say no to any other A/S products. I will not recommend your products and I will not install your products unless satisfy this claim! my conformation number is 201217402. Please correct this problem or I will take it to Mr’s Delarge, Miller or Marchi. I would bet they would be happy to hear about how their company solves complaints!