Sprint Corporation, known to most as simply Sprint, was founded in 1899 as Brown Telephone Company by Jacob and Cleyson Brown. By 1925, the company merged with United Telephone and Electric.
Today, Sprint is a wireless telecommunications company that also provides internet service. The company operates in the US, Canada, and Puerto Rico. In addition to Sprint, the company also operates under the names Virgin Mobile, Boost Mobile, and Assurance Wireless. Sprint is traded on the NYSE under the ticker symbol: S. In 2016, the company had annual revenue of $32.18 billion and employed approximately 30,000 people.
Sprint operates as a subsidiary of Softbank Group Corporation after Softbank acquired a majority share in 2013. In 2006, Sprint spun off their landline phones into a company named Embarq, which was later acquired by CenturyLink.
The company announced in July 2019 that hackers accessed customer accounts after gaining access through Samsung‘s website.
Sprint is attempting to merge with T-Mobile and began laying off employees in July 2019 in preparation. The merger is opposed by many and involves multiple lawsuits in 13 states and the District of Columbia.
Sprint Corporation, known to most as simply Sprint, was founded in 1899 as Brown Telephone Company by Jacob and Cleyson Brown. By 1925, the company merged with United Telephone and Electric.
Today, Sprint is a wireless telecommunications company that also provides internet service. The company operates in the US, Canada, and Puerto Rico. In addition to Sprint, the company also operates under the names Virgin Mobile, Boost Mobile, and Assurance Wireless. Sprint is traded on the NYSE under the ticker symbol: S. In 2016, the company had annual revenue of $32.18 billion and employed approximately 30,000 people.
History
Sprint operates as a subsidiary of Softbank Group Corporation after Softbank acquired a majority share in 2013. In 2006, Sprint spun off their landline phones into a company named Embarq, which was later acquired by CenturyLink.
The company announced in July 2019 that hackers accessed customer accounts after gaining access through Samsung‘s website.
Sprint is attempting to merge with T-Mobile and began laying off employees in July 2019 in preparation. The merger is opposed by many and involves multiple lawsuits in 13 states and the District of Columbia.
Sprint is absurd, Customer service is a horrible and no one knows what they are talking about. I will be making a formal complaint with the corporate office.
Sprint is hands down the worst run company OF ANY KIND that I have ever had the displeasure to be involved with. I don’t have the time or the energy to list my entire experience with you fools. Just suffice it to say that your incompetence is stunning. You have made the last few months a living hell and now I can’t even get rid of you. Your crack staff can’t even pull off cancelling my account. There is a special place in Hell for people like you. Please don’t merge with T-Mobile and ruin their service as well.
The worst – absolute worst. I have an iPhone that is 3 weeks old from Boost Mobile. It no longer rings. After 5 days of troubleshooting with as many technicians you have, it does NOT work. I cannot be without a phone as I use it for work and my husband has a lot of health issues where we need to facetime with the doctor because of the COVID-19. Because I have had it with Boost Mobile, I want to switch services. Unfortunately, I paid my phone off. At this point, I want either my phone unlocked or a refund for the phone. How they can say it is past the 10 days when the phone itself doesn’t work is beyond me. I am so tired of the run-around, I want out. Please have my phone unlocked immediately or I will have to take this further.
I’ve been a sprint customer for the past five years I upgraded one of my phones they’re saying that because they deemed it Inaccessible I would have to pay $275 fee I called him I explained that the phone was in perfect condition that I even returned it with the protective case a $50 case nonetheless I told him you know what no problem I will make sure that I get in contact with the corporate office so that they know what these people are doing no phone is Inaccessible once all of this is said and done I know for a fact they be able to unlock the phone and use it again and make some more money of the people I think that is wrong and I would like to speak to somebody in corporate so they could have this investigated
Where do I start!!! I’ve been a customer with SPRINT since 2013 and for the last year I’ve had nothing but problem after problem.
1. Customer Service – there is such a horrible language barrier there it makes no sense. The customer service agent gets upset because I have to constantly ask them to repeat what they are saying then they have a nerve to get upset. (HOW & WHY)?? The rudeness is just out of control.
2. Discounts – I signed up for autopay which you get a $5 discount off each line (which i have yet to have this happen without calling in to ask where my discount is at). SPRINT has access to take their money from my account in a timely fashion, but SPRINT is not holding up their end of the deal by applying my discounts. I have to call every month to ask where the discount is and i’m told “we will credit you next month” no that’s not how that goes. I pay you on time (which I have since 2013 – not a single late payment ever) and receive my discount not me call in to get a credit applied for the next month and then they forget to add current discount and i’m told you will be credited next month.
3. Loyalty – How is that SPRINT has loyal customers but SPRINT is not loyal to the customer? I asked two weeks ago for someone to give me a call to submit a complaint and NOTHING….NO CALL, NO TEXT, NO EMAIL ONLY THING I RECEIVED WAS MY MONTHLY BILL WITHOUT MY CREDITS FROM LAST MONTH OR MY DISCOUNTS FOR THIS MONTH.
Again, over the last year maybe more but most recently over this last year SPRINT has gone down the drain with service and customer care. You go in the stores the people fast talk you agree to everything you say just to get you locked into a new contract, you call customer service for help and your representatives make you feel as if your bothering them.
I need someone to call, text or email regards these issues. It’s a shame that I’m such a loyal customer and the loyalty is not returned really makes me look at AT&T differently now why did I really switch
I have been a Sprint customer for more than 20 years, let that sink in! In March 2018, I leased two iPhone 8+ phones for a period of 18 months, with an additional 6 month installment agreement to completely buy the phones. So, 18 months would be March 2018 through September 2019, with the 6 month installment period from October 2019 through February 2020. Or at least that is one would believe, but here’s the catch….
At month 17 of your lease you have to go online and initiate the buy out to start the clock ticking on the 6 month installment agreement. If you fail to do so, Sprint keeps taking your monthly payments for the phones but those payments DO NOT count for anything! That’s right, you can theoretically make monthly payments for all eternity and never own the phone!!!! And how is that ethical or a good practice? Why doesn’t the 6 month installment agreement automatically kick in after the 18 months? Why is the customer solely responsible to make sure the buy out is initiated? So long as Sprint has it in the contract, puts a notice on a statement you only see if you get it mailed to you or look at the statement online, and send you yet another email…this company is ok with this practice.
To be fair, I did not go online and initiate the installment agreement and this evening I chatted with a Sprint representative to ask for consideration to retro-actively honor the 6 month agreement to October 2019 so that I would not be out the $266.56 I have paid the last 4 months, thinking I had 2 more payments to go. In the more than 20 years I have been a customer of Sprint’s, I have NEVER missed a payment, NEVER defaulted on a contract, or other agreement….NEVER!
And do you know what? After an hour and a half chatting and talking with two people, Sprint basically said “Too bad, so sad…you didn’t initiate the installment agreement and now if you will have to initiate and pay the 6 full months (from March to August of this year) and we’ll credit your account $33.34 for the misunderstanding.”
$33.34 for more than 20 years of loyalty and good standing, that was a kick in the teeth! Long story, short, after advising I’d be taking my business elsewhere, asking for Corporate phone number to file a complaint and being told yet another Manger would call me in 24-48 hours, I suddenly got an offer of $10 credit on my bill for 10 months and an instant $100 credit to my account, for total of $200. Which is fair, I admit…I’m out $66 and I’m ok with that since I did not initiate the 6 month installment plan.
But the damage is done, all the games and time wasted to get to this point were ridiculous. What seriously gets me the most is that if you fail to exercise your buy out (by paying a lump sum or initiating the 6 month payment option), or upgrade your phone….YOU WILL CONTINUE TO BE CHARGED THE MONTHLY FEE FOREVER! And that money is pocketed by Sprint, how is that for moral and ethical? Even if it’s in the contract, does that make it right? WOW!
Needless to say, after I get through the lease agreements on all my phones, I am moving my business elsewhere.
I have been a Sprint customer for over 16 years. A few months ago agent from Sprint told me about their Military Plan. When all was said and done, she said “you will now be paying $134.59 a month. ” Great.. Next chat I had few weeks later with another agent… We spoke about “auto pay” and how I could save an additional $15.00 a month($5.00 off each line). Wow sign me up. So I confirmed with him… so my bill will be $134.59-15.00=$119.59 a month. Yes that is correct. Well, that was a lie… every month I have to chat and complain to get my bill adjusted.. Because they are taking $134.59 out on my auto pay which is not what I agreed to. I even got a call from Customer Service in the Philippines , they didn’t care about the Military Plan and she was rude and nasty and argumentive … Guess what she did jack nothing… My November Auto Pay took out $133.00 + I have ALL the chats and the agents names, dates and chat numbers… I would like someone from Corporate to help me once and for all. It’s been 6 months and I shouldn’t have to go through this.
Well I would have said Sprint was a Great company up until Last week !!!
My son lives in Ohio and went to a local sprint store in the town he lives in because We had received emails about upgrade in the phones we have.
So on this visit he wanted to talk to someone about upgrade to his phone.
This is where the problems started. At that time he was one my phone plan
which was not a problem. while he was at this store he was talked into starting his own account and buying an iPhone 11 max pro. I even called the store and was on the phone with the person that was working with my son.. We were told that since his iPhone 8 was ready for an upgrade that we would not have to pay anything more on his old phone and that they would send a box for it so that it could be returned. I was then told to call sprint to remove his number from my bill and that I would not have to pay anything more for the old phone.
I did ask more then once if they were sure that we would not have to pay anything more.!!!!! My son had a copy of my bill with him and when he was at the store they brought up my account to see what plans we had. I had to give them my password so they could see my plan.
Well that was last week, yesterday Oct. 22 I called to have his number dropped from my bill and get a box sent out for the old phone. I was informed that I had to pay the remaining lease out a total of $175.02 ..I explained to the person on the other end of the phone that we were TOLD that I didn’t need to pay anything else on the lease just turn in the phone. The gentleman that I was talking to from sprint was very very nice , and explained to me that I was informed incorrectly and that I did have to pay out the lease !!!! So now I am more then PISS at sprint and once my lease is up I will be moving to another carrier. There seems to be absolutely no ethics at that store they just want the sale buyer be Dam……. Does Sprint really care about the customer or is there absolutely no Ethics in this company……..
I agree with Ms. Susan Bernecky’s email and problems with Sprint. I have the exact experience with upgrading my iPhone 8 to an iPhone 11. When I upgraded on line (in September 2019) and through customer care, I asked twice to MAKE SURE I did not have to pay a monthly leasing fee of $29.17 for 18 months. The customer support/care agent assured me that was correct.
Well now I found out that agent was not correct. THE ADVERTISEMENT on the Sprint website SAID NOTHING ABOUT OWNING YOUR PHONE BEFORE you upgraded it. The advertisement says eligible trade in OR eligible upgrade. but the ADVERTISEMENT ON THE SPRINT WEBSITE DOES NOT provide a definition of “eligible trade” or “eligible upgrade. Also I was charged $129.99 for phone damage (there was none, my iPhone 8 was in perfect condition – the battery died and they tried to charge me for that as damaged- ) – that is fraud as far as I am concerned as well.
I will be contacting the Kansas State Attorney General’s office for consumer fraud.
Also I had to contact Sprint customer care 4 times today because they did not call me back or there was technical error.
I will not refer any friends or family to Sprint -ever again.
Lillian Craft says
November 12, 2019 at 5:58 pm
I agree with Ms. Susan Bernecky’s email and problems with Sprint. I have the exact experience with upgrading my iPhone 8 to an iPhone 11. When I upgraded on line (in September 2019) and through customer care, I asked twice to MAKE SURE I did not have to pay a monthly leasing fee of $29.17 for 18 months. The customer support/care agent assured me that was correct.
Well now I found out that agent was not correct. THE ADVERTISEMENT on the Sprint website SAID NOTHING ABOUT OWNING YOUR PHONE BEFORE you upgraded it. The advertisement says eligible trade in OR eligible upgrade. but the ADVERTISEMENT ON THE SPRINT WEBSITE DOES NOT provide a definition of “eligible trade” or “eligible upgrade. Also I was charged $129.99 for phone damage
As a new customer, I was excited to sign up. I ordered three phones for a new plan and now regret ever signing up! From the first day, I have had nothing but issues. They ported the wrong numbers to the wrong phones, resulting in my son losing his phone number and had to get a new one. The plan was set up wrong and I was being charged over $1000 for mistakes made by your company. I’ve spent countless hours trying to get everything fixed and am still not where I should be. Every time I call, I speak to someone and they transfer me over and over again and need to explain the problems. Three weeks later and I’m still nowhere!!! I’m tired of this. I need someone who speaks English to fix this for me!!!!’
I want to talk to someone for the corporate office. my phone number in 570 444 XXXX
my God, after reading and watching what my husband goes through makes me so sick that he (my husband), cannot get this problem resolved. He has called your company, he has been on his computer putting in the request information asked for by Sprint and seems the information given is not what is what Sprint wants, I mean, it’s like the workers like their own paychecks, but don’t care to help resolve problems truthfully to the customers. I’m so sorry my husband was even involved with Sprint. My Lord, how truly long does it take to cancel Sprint?? Or forSprint to let go of forcing customers to stay with Sprint? The lies, the lack of communication from one Sprint worker (worker?) to the next is mind blogging!
Sprint… your operations is FAILING your customers, Iincluding me!
As I came to the end of my equipment contract (18 months) I received an email explaining the options to purchase equipment or upgrade. This was around Jan 29th, 2019, so I called customer service to make the change and select the option of paying according to the 6 month plan offered. On this call, I first spent 15 minutes with the CS agent trying to up sell me on any product /service! Finally I was transferred to a billing rep, who told me I couldn’t change my account until March 1st, 2019. So I waited.
My February 2019 bill included the FINAL equipment lease payment, and showed the purchase option of $192, which was fine. So when my March bill came, I expected to be able to purchase the equipment for said amount. Instead, I was charged a monthly leasing fee ($69.69 for 2 phones). I contacted Sprint via CHAT around March 13th, which resulted in discussions with 2 customer service reps for over an hour and that’s only because I had to leave to pick up my son. They told me the account couldn’t be changed, they can NOT credit my account for the $69.69 and next month I can purchase the equipment. THIS IS EXACTLY WHAT I WAS TRYING TO AVOID…an extra payment!!!
So I call Sprint customer service again TODAY… the rep was very kind, but she told me I missed the opportunity to switch to the monthly equipment buy out, as my EQUIPMENT account is now TERMINATED, so I have to return the equipment or purchase at one time for $384 (both phones). In addition she stated I told Sprint I wanted to return the phones…which was never said or even discussed! Funny, I never received the CHAT conversation I requested from March 13th, so I don’t have an proof of the conversation!
Every time I contacted Sprint, I got a different answers and told I said things I NEVER said!
The BOTTOM LINE HERE… I want a credit of $69.69 to my account, then I will pay in full for the equipment and take my phones elsewhere! Also, I wish I could get back the 5 hours of my life trying to get this simple request!
Dear Sprint
I have been a customer to your company since 2011.
For the past 2 months I have been trying to upgrade my phone to XS Max. It has been so difficult process and NO ONE from corporate has reached out to me or solve the issues at hand.
I had been disrespected and lied too and misinformed by multiple of your employees through the Sprint store as well as the customer service rep over the phone.
I kept calling to follow up and all I get from retention department was NO ONE can help me until corporate office reach out to me.
I had been waiting for over 2 weeks for a SIMPLE CALL and simply want the issue resolve and get the credit which I was promised from multiple of YOUR employee.
For 9 years I had been Sprint customer however I feel as you guys no longer need my business. Which if nothing get resolve within the next 3 days I will move forward with a different option. Your employee has done and said things that’s again my consumer right and Also said and done things that are very unprofessional and unethical.
I simply want this complain yet again to go on record before I take a next step as to show that Sprint will continue to charge the next bill and the next bill but NOT willing to resolve the issues for their customers.
Vi
I’ve been with Sprint for almost 4 years, I’ve “always paid my monthly Bill,” I became very sick in March of 2018,I’m an OTR, (Over the Road Trucker). I have remained out of work and having to pay Medical Bill’s out of Long Term Disability, and Social Security Checks received once a month, plus make ends meet, I’ve called in and ask for a payment arrangement from Customer Service until I could get the funds deposited, I have never been told “NO” from Sprint, until I ran into this issue: Due to the Holidays my Checks were late in being processed, and deposited into my account, I notified Sprint Customer Care, (service was suspended) phone put me through to this gentleman on Saturday 12/22/18 I explained that I wanted to use my Checking acct to pay Bill in Part and the balance on Monday, He then deleted my Checking acct from my methods of payment, But kept my Credit Card on file, I never ask him to delete the acct. He then could not re-enter the acct number, he did not enter the correct numbers, over and over. Until I stated I would put Funds on another Card, when my Daughter got home from work and call in the Payment, he stated that he would contact me by 4:00 to 4:30 pm eastern time on Sunday to make certain everything was Ok. I tried from my Phone the *3 & *2 from my “SPRINT PHONE,” plus call the Customer Care number only to have “VERIZON,” Customer Service to dial up on what was to be “ONLY” Sprints means of making this payment. I tried as did my Daughter several times.
On Sunday the 23rd of Dec, I called into Sprint Customer Care, Spoke with one Jack K, Rep an explained what had happened, I then was put on hold and when he came back on the line “REFUSED,” to take any funds from me ! The Agent from the Day prior told me one thing, now this guy contradicted what I was told from the beginning. And to my surprise no return Phone Call from the Agent I had spoken with on Saturday.
When my illness was first discovered I had contacted Sprint, (I thought was a Corp Rep) and explained my situation that I was home bound, Hospitalized, Surgery’s, Chemo, etc, and my Sprint phone was my “ONLY” means of getting help, or to notify family, Paramedic’s, Fire, Police so on so on, I was advised that there would be no problem, just call in, that I would not be without service, that Sprint would work with me due to the way and dates my funds were deposited, that it would be noted on my acct. Wrong !!! I call in and I’m spoken to as if I’m a Liar, or some infamous piece of trash. No I’m not a liar, nor did I intend on getting this ill for so long of a period of time. I’ve exhausted my savings, and to think that a Trillion Dollar a Year Corporation would worry about a mere $120. a month bill, “that’s” always been paid, and go as far as condoning their customer Service Agents to be rude, “lie,” not to mention half of the time you can not understand them, or they are in another country working as a contractor under the color of Sprint, and instilling their own policy’s. What the Hell has happened to Sprint that I trusted in??????
November 18, 2018
Sprint CEO
To Whom it May Concern:
This letter is in regard to an employee you have working for you by the name of Justice, who works at the Ward Parkway Store location, in Kansas City, Missouri. I should have written this sooner but things kept popping up sorry for the delay.
The experience I had with her was not a pleasant one she is rude, disrespectful and childish.
I came into the store to purchase a new phone, November 13, 2018, but the phones Justice was telling me about were out of my price range. I live on a fixed income.
So I decided to contact customer service and see if they could offer me something better.
Well it turns out they were able to do just that. The conversation I had with Justice in the store after I spoke with customer service over the phone, was totally different than what they had promised me because she didn’t want to honor anything.
Let me back up a little when I initially spoke with Justice she told me that I had to pay an upgrade fee of $30.00 which I felt didn’t make sense I’m buying a new phone and I have to pay an upgrade fee why?? So that didn’t go over too well. The other fee was for activation it was also $30.00 but she told me she could waive that fee.
Then I went to my car while still at the store location and called customer service and they said they could cut the $30.00 upgrade fee in half.
Well when I went back into the store to tell this to Justice she wouldn’t honor it….. I was confused Sprint store and Sprint customer service is the same company, but you’re telling me your going to totally ignore what they have told me they would do for me because I am a loyal customer…So Justice wouldn’t do it.
Customer service also told me that they would take $10.00 a month for 10 months off my phone which when it’s all said and done I would be paying the same thing for this new phone that I was paying on my old Iphone5.
I have both references numbers the customer service rep gave me they are as follows: 1490123498 & 1490217113.
I have two concerns: the rude Assistant Manager, Justice in the store and why can’t the request the customer services reps makes be honored by the store?
This last part is the most disgusting part of all when a customer came into the store and was speaking with Justice she used me as an example to put my business on blast by telling the customer service rep and everybody else in the store she was speaking to on the phone that people don’t understand that when a person contacts the customer service reps on the phone and they tell them something doesn’t mean we have to abide by it…. and she also said that I was rude.
And at the time I had my 83 year old mother with me and there is no way I was rude in fact, she is what kept me from being rude because somebody had to show some restraint and respect because Justice wasn’t showing any!!!
I am partially some of the reason why Sprint is as successful as they are by paying my monthly bill and contributing to Justice’s pay check and she treated me like I didn’t matter!! Or what I had to say was none of her concern.
I wanted to make you aware of the type of employee you have representing your company. Not a good example.
Now when I go in the store everybody is looking at me funny because of the comments she made….
which were uncalled for.
Sincerely,
Brenda Sanders
816-616-XXXX
Account # 20519XXXX
Employees are working no phone answered, no chat service. Spent Over one hour attempting to get any kind of help…disconnecting chats, phones impossible…08.03.17 4pm-5pm…there destroying busineses. Need help just with order…this is terrible.
I wanted to switch to Sprint as I needed an unlimited plan. Your phone support staff
initially told me I could switch all 3 devices and that I need not get new ones.
he said he would send a tablet to initiate service for $10. Sent and received mid week June 14. device hooked up. disconnected my phone service and I had no phone for day.
had to visit Sprint corp. location 45 min from my home to get service and was told my only way to fix was to get a new device. So, I go from a promise of $90/mth for 3 lines unlimited everything to $150 because you cannot get a new device without protecting it.
I have spent 3 days in the Sprint store 3-4 hours per visit, trying to fix buy back etc.
and this morning wake up to an online bill of $240! this is fraud.
what was supposed to be an easy switch has been nothing but a nightmare. countless calls, reps telling me they will call back and don’t and oh the burden now of a bill I cannot afford monthly. you might also like to know that your physical stores bash your on-line and phone support which make me a consumer, and service industry employee, less than confident on the service of which I feel has been a total misrepresentation on your part.
I am a single mom, with two kids paying for their own college. I thought this would be a workable situation for me. it has been an utter nightmare, hours taken to do communication of which is supposed to be your field. I have been lied to from the start
and a very expensive lie at that. I can be reached at 262-325-5727. my bill for $240 is erroneous and not what I signed up for. I have lost my patience and temper of which is out of character. even my former provider apologized on the phone as she could here what ridiculous run around and difficulty I was getting from phone support.
Angel was his name on that occasion. something needs to be done please as I simply do not make enough $ for something that should provide me assurance and ease of communicating. Oh did I mention my on-line account has been compromised two times?
I have for the last time established an online account with you.
Please contact me to straighten this out and correct and be accountable for what was
promised by your phone support staff. I can afford $150/mth maximum.
that’s an additional $60 past my budget already. I am paying for your staffs lying to me
on what I could do. I cannot do what I cannot afford.
Please help. Lisa