7 Eleven was founded in 1927 in Dallas, Texas, when John Jefferson Green, an employee of the Southland Ice Company, began selling milk, eggs, and bread, from an improvised storefront in front of one of the company’s ice houses.
The manager of the ice plant, Joe C. Thompson, recognized the potential of this idea as the ice preserved the items and allowed people to buy these goods close to home. He eventually bought the Southland Ice Company and opened several stores selling convenience items.
In 1946 the name of the company was changed to 7 Eleven to reflect the stores’ new opening hours, from 7:00 a.m. to 11:00 p.m.
In 1952 the company opened its’ 100th store.
In 1964 7 Eleven began implementing 24-hour schedules in its stores.
After a management buyout in 1987 and several changes in ownership, the company’s largest franchisee Ito-Yokado rescued the company from bankruptcy in 1998 and bought it outright in 2005.
In mid-2018, the company changed their contract terms with franchisors, forcing them to carry certain products and charging set prices for them. This has created tension as many franchisors are unhappy with the new terms.
Today 7 Eleven is the world’s largest operator, franchisor, and licensor of convenience stores, with more than 50,000 outlets. 7 Eleven operates in Japan, the United States, Thailand, Indonesia, Canada, the Philippines, Hong Kong, Taiwan, Malaysia, and Singapore.
7 Eleven was founded in 1927 in Dallas, Texas, when John Jefferson Green, an employee of the Southland Ice Company, began selling milk, eggs, and bread, from an improvised storefront in front of one of the company’s ice houses.
The manager of the ice plant, Joe C. Thompson, recognized the potential of this idea as the ice preserved the items and allowed people to buy these goods close to home. He eventually bought the Southland Ice Company and opened several stores selling convenience items.
History
In 1946 the name of the company was changed to 7 Eleven to reflect the stores’ new opening hours, from 7:00 a.m. to 11:00 p.m.
In 1952 the company opened its’ 100th store.
In 1964 7 Eleven began implementing 24-hour schedules in its stores.
After a management buyout in 1987 and several changes in ownership, the company’s largest franchisee Ito-Yokado rescued the company from bankruptcy in 1998 and bought it outright in 2005.
In mid-2018, the company changed their contract terms with franchisors, forcing them to carry certain products and charging set prices for them. This has created tension as many franchisors are unhappy with the new terms.
Today 7 Eleven is the world’s largest operator, franchisor, and licensor of convenience stores, with more than 50,000 outlets. 7 Eleven operates in Japan, the United States, Thailand, Indonesia, Canada, the Philippines, Hong Kong, Taiwan, Malaysia, and Singapore.
To whom it may concern:
I am appalled at what has happened over the last few days. The gas prices were down. There is plenty of gas, yet, as soon as something comes up in the re-opening of the state/country, withing less than 24 hours, you jack up the price of gas and price-gouge the public. I think that is awful and should not be happening since the price of gas could NOT rise 20 cents on a gallon overnight.
You should be ashamed of yourself and your company for doing that to the public.
Annette
It would be in the best interest of the consumer for 7-11 to bring back the 7 Rewards Easy Points Cards that are scanned at check out. I saw someone point their smart phone at the cashier to scan with the scan gun when someone walked behind him and accidentally bumped into him and he was thrust forward and the scanner hit the phone and broke the screen. I understand you can input your telephone number, but that takes too long and then you have to wait twice the time to get a receipt. Scanning the 7 REWARDS card was much more convenient and faster. I will not use my phone and 7-11 is supposed to be fast food, but without the use of the card it is not fast.
I would consider bringing the card back as I have seen people wait in line, and put their item down and walk out because of the time it takes with the current procedure.
I WAS ROBBED!!! The morning of September 20, 2019,(rushing as always) I went inside the store the manager who I thought was the owner, checked me out. Using my debit card, I got $30.00 worth of gas and $10.00 cash back. Why is it when I checked my purchases for today, I’d been charged $310.00 instead of $40.00. He HAD TO HAVE KNOWN! I wonder how many people they’ve gotten this way. ALWAYS get your receipts and pay attention to what’s on the receipt. Just because they are behind the counter, the owner, manager…, doesn’t make them honest. They’re just waiting for the right opportunity to catch someone distracted and off guard.. I’m at a lost for words, he (the owner), had to have known. SMH, that’s sad!! I am absolutely disgusted! Why, would he do that!
October 29,2019! After several attempts to collect my $270 that the manager and the owner admit to owing me, after contacting a couple news stations, after contacting 7-Eleven corporate office over two or three weeks ago(who has not gotten back to me), after contacting the Better Business Bureau before I proceed any further, after contacting customer care at 7-Eleven Corporate as well the problem still isn’t resolved. The owner is extremely rude knowing that they owe me the $270. At the end of the day they have pocketed or stole my $270. I am a single parent barely able to make ends meet and they will not give me my $270. However calling themselves Christians this is totally against Christianity and God’s principles saying Thou shalt not steal. Not only have they stolen from me but they are refusing to give me my $270 telling me to go through my bank and it’s not an issue that I have with my bank the problem is with 7-Eleven and they will not give me my money. ALL I WANT IS MY $270.00 they know the owe me! I have a recording of the owner and manager admitting to owing me. A well as two witnesses.
7-Eleven Store located at 3600 Mechanicsville Turnpike, Henrico, VA has added a .50 cent tax to tobacco products. This tax was only implemented in the City of Richmond effective July 1, 2019. When asked about adding the .50 cent tax the reply was cigarettes prices increased. Notification if a store is refranchised out should be posted because customer service is gone. No corporate pride. Thank you!
9001 Bolsa Ave, 92683 Westminster, Ca
This is the worst 7eleven I’ve lived in this area for many years and over those years I’ve seen the crew come and go everyone is just as rude as the last. Recently they have kicked people out of the store for no reason when asking questions. The 7-Eleven company will mail out coupons, this store does not recognize them or validate them also when 7-Eleven has free slurpee day or days like that this location does not participate, the crew does not wear 7-Eleven uniforms or name tags. If they answer the phone they do not say anything about 7eleven they have recently changed the staff and now it looks like a family the mother and Father figure are the only ones out of the whole crew that hold themselves to an acceptable manner to try to run a business being almost 40 now I’ve been frequenting the 7-Eleven stores for many years I’ve lived all across California and I’ve been to many different types of convenience stores. In the area I live I happen to frequent three 7-Elevens one right next to my work one one the way home with a gas station and this one right next to my house and this is by far the worst location I’ve ever been to. In my opinion they need to start over here corporate needs to step in, I have contacted corporate on a few issues to no resolve.
I wish I lived near a AMPM
There are two7 Eleven stores in Denver Colorado where the restrooms seem to always be out of order. The one on
1645 East 17th Ave and the one on 1690 Pearl Street. I am a regular of both stores and make a stop at either everyday and spend about $20 and sometimes more. But if I need to use the restrooms I am told I can’t because they are out of order. I have had it with 7Eleven and I am taking my business elsewhere. There’s no shortage of places to go. Moreover there’s only one person behind the cash registers, which causes long lines. That is why I decided enough is enough.
I,m filing a wrongful termination complaint against the store manager at store 36611.There was an issue last Monday with a prepaid account that I made a mistake with,however, I,ve worked for 7 11 for almost 7 years and I,ve never been written up for anything. this manager cut my hourly salary by 75 cents an hour,going back to nov.30th of 2018.When I discovered it, it was corrected through Jerry Heller and John Bennett,Marketing Manager.Ever since this occurred,I believe this manager has been looking for a reason to terminate me. At the worst, I should have been written up. Not terminated. I would appreciate a response regarding this matter as soon as possible.Thank you.
People please do not use the ATM’s at 7 Eleven’s. On 3/8/2019 around 12:15 pm the ATM at 6886 15rh Street Sarasota, Fl displayed a catastrophic error when I while I was withdrawing $200. It immediately shut down giving me no money and no receipt . My bank can’t help me because it’s a 3rd party mach. Owner/operator said there was no overage on mach. Tell you what there is a big shortage in m account. B.S. either they didn’t investigate at all, or they are flat out lying to me and my bank. It’s also possible the technician that repaired the ATM pocketed my money. 7 Eleven may not own those machines but it’s on their property. Choosing to ignore me will get news involved.
Just have a question for you. I have been promoted to senior fuel attendant since
January 2019 according to whats in the system where I work. Will I be given back pay from that date.
My wife has worked at the 7-11 in Addison NY for at least 7 years and just quit.. about 2 years ago her Boss mark told her to lose weight because she had a problem fitting into the uniforms…she reported it to 7-11.. after that she was not treated fairly..she was always set up for things not going right.. there are lots more that happened but start with this part first..
My son works at 7-11 in Abilene, tx and one of the employees is always threatening him and bullying him. This other employee has been in prison and I don’t understand how he is even employed by 7-11. He has even been stalking my son and has sat outside my son’s home. He has threatened to beat up my son. My son is on disability and works at 7-11. My son did not want to report this due to fear of retaliation from the employee and fear of being fired. So today I reported it to corporate in Abilene and they just phoned my son and placed him over at a different store. They took him away from “his Store”. They said “for his safety”. So in other words, they are punishing my son by taking him away from the store he works at and where his customers know him. That is the very reason that my son did not want to report this. I will be calling someone higher up to report this. And possibly getting an attorney because 7-11 still is not protecting my son.
My husband has been shopping religiously at the 7 Eleven on route 46 I Little Ferry.
Unfortunately the store must’ve recently been franchised out and a week ago my husband went in to by his refills for his Logic Pro and came to find out that the employee sold him only one refill for the Logic Pro and two refills of the regular Logic. He went to return the wrong ones and they refused without a receipt, when my husband purchased the refills he did not receive a receipt, cause he was told they had no receipts at the time.
This particular store should have never ever been franchised out! Also they should let customers know when the store is now a franchise. Once a store is no longer ran by corporate you can say goodbye to good customer service,and Goodbye to loyal customers
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Hi there,
I have a recommendation regarding your hot water service at your stores.
A set water temperature of 100 °C is way too hot. Customers have to wait until the water cools down before they can drink their coffee or tea. A set temperature of maybe 80-90 °C would be fully satisfactory, and you would save a lot of energy and, hence, money.
Best regards
Jan-Erik Lindblad
I just watched Under Cover Boss and in the end was disappointed in seeing what a tight wad you were, I have watch many of these and those i have watched have touched my heart BUT you my friend, Didn’t do hardly anything for the ones you so said this and that about and what they do for you and the company.
When others are giving 5,000,10,000,40,000,paying off someone else’s bills or house payments up to 100,000, you my friend did NOT step up with all you racking in the big bucks, living the good life, Very Sad
After all their Blood Sweat and Tears, they are making very little and most likely have so many bills,driving beaters,health problems and Bust the rear ends , and when a show like this shows the appreciation for everything they do i personally feel you didn’t step up like many other Under cover Bosses have and do….
One who calls them like i see them and for what it truly is…Kali4ornia
i don’t know the situation from what you said because the comma’s were very upsetting, if….at the end of the week he is paying them at least minimum, wage……he is doing his job.Please email me (i’m a minimum wage employee myself( who happens to work under 7-11) he is a cheap ass but i love working under him so if i can help you in any way i will, since there is very little way you can see everyone who work’s there views point
I’ve live in the Spokane, WA., area and I’ve purchased gas, food, and drinks for over 15 years at 7-Eleven Stores. I mostly purchase gas, food, and drinks at the location of 177 S. Division St., Spokane, WA., on the corner of Division and 2nd Ave. I’ve used the public restrooms at this location several times throughout my times at this store. Lately throughout the last 3 months, the owners, and the working staff/clerks have refused to let anyone use their public restrooms, as they state they are OUT OF ORDER….. There is No Signs stating they are OUT OF ORDER, but when you ask the store clerks for the keys to the MENS Restroom, they state it is OUT OF ORDER. I then ask for the keys to the WOMENS Restroom, and they give me the same thing that it is OUT OF ORDER. On their 7-Eleven Website for this location at S. 177 Division it shows and states they have Men and Women Public Restrooms. On Friday, Nov. 30, 2014, and Saturday, Nov 31, while purchasing gas, food and drinks at this location, I asked to use the restroom, and I was told again both times that the Restrooms were OUT OF ORDER. I asked them how can these public restrooms and both of them be OUT OF ORDER???? I filed a complaint with 7-Eleven Corporate Office concerning this matter, and also I filed with the Spokane Health Department concerning this matter….. The Health Department stated they would investigate this complaint with 7-Eleven Store refusal of individuals using their Public Restrooms inside their store, even when their website for that location shows Men and Women Public Restrooms. I again went to this location at S 177 Division on Tuesday, Dec. 2nd, 2014, to purchase chocolate milk, and after I made my purchase, I asked the lady clerk for the keys to the Public Restrooms. She stated, “They are OUT OF ORDER.” I asked them how can they be OUT OF ORDER for over 3 months, and she stated, “That they will continue to be OUT OF ORDER.” I told her I filed a complaint with 7-Eleven Corporate Office and with the Spokane Health Department, and I told her she better let her Manager know that I filed a complaint against their store. She said, “So What!”
I think Corporate needs to investigate my complaint concerning this matter of refusal of the use of Public Men’s and Women’s Restroom. I’m a Marine Corps Veteran, served 7 years, and I fought for this Country, and I’m being refused to let me use the Public Men’s Restrooms inside of 7-Eleven Store?????
Thanks!
Semper Fi!
USMC 1968 to 1975
Vietnam 1969, and 1970-71
The dates are for Friday, Nov. 28, and for Saturday, Nov 29, 2014, and not for the 30th and 31st of November, 2014, that I was inside this 7-Eleven Store location to use restrooms, and made purchases….
Thanks!
Semper Fi!
Re: 7-11/Shell Gas…
Diane…Cashier/Manager at your 7-11 in Amissville, Virginia:
RUDE! RUDE! RUDE!
to whom it may concern,
On may 1st a 4% meals tax went into effect in Henrico,va. excluded from this tax were drinks such as coffee. your store # 24395 is charging 10 cents meals tax on coffee, i have told them that coffee is excluded they said and i quote [ write a letter] so i am. This problem has made the news for the past 2 weeks and a lot of stores and resturants have made the change, but 7 eleven is still charging the tax. All this extra money you have collected goes in your pocket. One employee said to me show corporate your reciepts to get my 10 cents per coffee refunded. (WHO KEEPS THEIR RECIEPTS FOR THEIR MORNING COFFEE) If you are going to require reciepts for every cup of coffee in order to get your money back that would explain why you are still charging the tax, 98% of the people wont have any reciepts and you are making 1000″s of extra dollar right to your pocket. Since May 1st i have bought 1 coffee in the moorning and 1 coffee in the afternoon, monday-friday that adds up to 114 cups at 10 cents per cup, $11.40 I would like to hear from you about this matter Thomas Kiley, XXXXX Oakland ave, Henrico,va 23228 (401)862-XXXXX Thank You