3 Day Blinds is an innovative company, founded in 1978. Originally sold in retail locations, the company quickly discovered that rather than create new products and designs that customers might not purchase or that would go out of style, they could sell directly to the consumer from their own homes, creating custom window treatments.
Products that are ordered one day are manufactured the next either in Anaheim, California, or Ensenada, Mexico, which is near the border of California. Items are then shipped that day or the following day.
Forbes writes that “With new technology, 3 Day Blinds can track what keywords drove customers to make a phone call. For example, if a customer types a search into Google and gets the results for 3 Day Blinds, the website can create a unique phone number that lets the company know what keyword resulted in the call. Call center agents are also given a list of keywords related to the customers’ search that they can use to organically steer the conversation for best results”
The demand for window treatments is expected to explode in 2022.
Company headquarters are located in Irvine, California.
3 Day Blinds is an innovative company, founded in 1978. Originally sold in retail locations, the company quickly discovered that rather than create new products and designs that customers might not purchase or that would go out of style, they could sell directly to the consumer from their own homes, creating custom window treatments.
Products that are ordered one day are manufactured the next either in Anaheim, California, or Ensenada, Mexico, which is near the border of California. Items are then shipped that day or the following day.
History
Forbes writes that “With new technology, 3 Day Blinds can track what keywords drove customers to make a phone call. For example, if a customer types a search into Google and gets the results for 3 Day Blinds, the website can create a unique phone number that lets the company know what keyword resulted in the call. Call center agents are also given a list of keywords related to the customers’ search that they can use to organically steer the conversation for best results”
The demand for window treatments is expected to explode in 2022.
Company headquarters are located in Irvine, California.
horrible customer service we bought some shutters and after receiving horrible service try to Cancel our order and was told in our contract we cannot if it’s over five days old. We looked at our contract and nowhere on there. It said over five days no cancellation now contacting customer service and getting the runaround. No one wants to help us.
3 Day Blinds customer service is the biggest joke ever. They all lie and give misinformation. The drapes I ordered had to be corrected 3 times. The date that they will be complete changes 3 times in one phone call. Do Not Use Them!!
Worst customer experience ever received. No show installers, none responsive to emails, blind installed in correctly with broken parts, wrong initial measurements taken, excuses after excuses, refusal of refund, the list goes on.
Horrible HORRIBLE experience.
26 window treatments ordered May 5 ( rep said in stock)
fast forward to many many changes in date install was in mid September
Installer only had 23 window treatments out of 26
took six weeks for him to come back yesterday and guess what ???? Only had 2 so here we are six months later and I am still missing a window treatment. Customer Service is horrible, managers don’t call back and I bet I will have to wait another six weeks. They have blocked me from sharing my opinion too ….
I ordered blinds from this company and three days was almost a month and two of the windows were measured incorrectly. I called customer service and my sales rep. Customer service gave me 10 percent discount but I won’t see that for a week probably. Installer stated he would put up a temporary shade and he didn’t. Salesman said he would call me back and didn’t. They have all my money..
Horrible customer service when one of our motors went out. Endless time on hold, zero returned calls, lied about getting in touch with us, closed out our ticket without doing anything, Etc.
Horrible experience and will definitely spread the word how terrible their customer service is.
I set up a consultation visit for 12 NN and I was informed AFTER I’ve set up the appointment that they will arrive between between 12-1 PM and will need 2 hours do discuss 2 small windows for blackout shades. 2 hours!!!
I informed them that I only have 1 hour and 20 minutes because I have an appointment, but suggested I should just reschedule due to not enough time after asking me how much is my budget.
After expressing my disappointment over the phone, they said “let me turn this around” but never got a call back and no one ever showed up.
Unprofessional! Worst customer service!
3 Day Blinds just committed the legal definition of fraud by inducing me to pay money knowingly under false pretenses. In addition I have been lied to by the initial customer care person and then also by the supervisor, name to be provided upon request, who reiterated the same false story. Based on the customer comments I’ve now read online about this company, somebody should seriously consider a class action. I’m sure there’s at least one shark attorney out there circling who could recognize the money to be made.
Well I am going to be writing a letter to the CEO. I barely had my shades for two years and they have broken five times already. Now this last time the bottom of my sheet is coming off, and the company discontinued my shades. They said they would replace all of the shades in my sunroom, but when the rep came, who was very nice, showed me some shades that looked similar to the ones I have, I was told that I would have to pay an additional $1300, which I cannot afford. Then they said they would replace the one shade but they do not have the exact same one. Who the hell wants Mismatched shades? I would never use this company again. And I agree, based upon all the negative reviews that I have been reading, that there should be a class action lawsuit. I wish I would’ve checked these reviews prior to purchasing my shades. They are cheaply made.
I have been trying to find the phone number to the corporate office, but the only number that’s provided is the customer service number which I’ve already contacted. Therefore, as mentioned, I will be writing a strongly worded letter to the CEO and I suggest you do as well. With enough complaints they might do something about it
STEER CLEAR OF 3 Day Blinds
ISSUES:
– The designer ordered the wrong color for one roller shade, I emphasized
REPEATEDLY that I wanted 3 WHITE ROLLER SHADES AND NO
VALANCES
– I was Pressured into buying valances to cover non-existent gap along top,
(there is no gap allowing light in and after seeing the shade installation I
wanted them removed)
– The cost of valances not accurate based on verbal quote of $10.00 to
$20.00 by designer, actual cost $110.00
– The shipping cost not discussed and disclosed
– The only copy of my transaction is Titled as a “Hold Order” which 3 Day
Blinds is representing as a contract
RESPONSE:
My case was assigned to a twit named Jodi Collins.
Upon her review, she decided I was responsible as per the “contract” and I would have to pay for the white shade that was OBVIOUSLY NOT ENTERED CORRECTLY by the “designer” in the first place. She stated that since I signed the contract with the wrong color code entered, I agreed to their MISTAKE. APPARENTLY THE LACK OF MORALS, ETHICS, COMMON DECENCY AND CUSTOMER SERVICE IS THE WAY 3 DAY BLINDS CHOOSES TO OPERATE THEIR BUSINESS. .Also, even though I agreed to purchase the valances based on Eric Horan’s deception, I would not receive a refund.
When I asked to speak to her boss, she stated that she was the “end of the line.”
DETAILS::
I wanted all WHITE ROLLER SHADES and NO VALANCES.
I was told by Eric Horan, the designer, that valances should be included since there would be a gap along the top that would allow light to pass through.
Since I was also concerned about the additional cost, Eric stated that the cost for the valances was minimal; between $10.00 and $20.00 per valance.
I grudgingly agreed to three white valances and the order was placed along with three white roller shades; one being room-darkening.
When the first valance was installed in the kitchen window, it was not flush with the wall and angled inward. It looked very sloppy and it was not white, it was ivory as were the other two.
The last roller shade WAS NOT WHITE, but was a very nasty taupe, which did not even go with anything in my room. .
I told the installer as soon he started to install the shade that is was the WRONG COLOR.
The installer said he would take care of it and inform the company, I did not need to do anything.
I was already steaming mad from the first window in the kitchen and decided to call anyway.
My case was assigned to a twit named Jodi Collins.
Upon her review, she decided I was responsible as per the “contract” and I would have to pay for the new white shade that was OBVIOUSLY NOT ENTERED CORRECTLY by the “designer” in the first place. She stated that since I signed the contract with the wrong color code entered, I agreed to their MISTAKE. APPARENTLY THE LACK OF MORALS, ETHICS, COMMON DECENCY AND CUSTOMER SERVICE IS THE WAY 3 DAY BLINDS CHOOSES TO OPERATE THEIR BUSINESS.
Jodi Collins with 3DayBlinds laid the blame on me for signing the contract with the wrong color shade and said the taupe shade would be replaced at my expense for 50% of the retail cost.
The valances will be removed and I would not receive a refund for something I ordered based on the Eric Horan’s deception.
The company’s completely incompetent staff will cause problems every step of the way, starting from designers, going to installers, people who do the measurements, and case managers. This complete incompetence and customer negligent attitude result in substantial delays, damages, and enormous time drain. The designer ordered the wrong product, lied to me about it, the measurements were then done incorrectly 3 times by the installers, who also broke the items I had purchased. The company will tell you that they will work to resolve the issue, but they don’t do anything proactively, they drag their feet, don’t return phone calls, messages, trying to wear you out. The rating that I wish I could give them is no stars, not even close. let’s not forget, they are very expensive. My overall experience with 3D blinds was more horrific than I could ever imagine.
The blinds for my entire home had to be redone several times. They even changed the color of one of my blinds without me knowing. So many came in short, and now too long. I just happened to check the blind and the blind is 1.5 to 2 feet long. And all they can tell me is sorry, 30 days. It is a manufacturer’s error, which happens to be their company. And their customer care manager tell me I have a discount. They have discount when rep comes in to lock you in and you don’t check out the competition. Check out the other’s first, because you pay and they don’t deliver with class. Their case manager’s don’t look at detail and will not help you. Bad Customer service all around is not what you want when you pay upfront and if you or installer miss it, then they are happy you have a shotty job, all they care is they have been paid. I will NEVER recommend them to anyone, only share my story.
Bought 5 blinds from 3 day blinds. The woman who sold me the blinds was very good at her job. However, after the blinds are sold and paid for that is where your customer service ends and I would rate it at 0. You use contractors to install the blinds. I received 2 e mails from 3 day blinds informing me of the time of the installation. The installer called the day before with an entirely different time. I contacted the Debi the woman who sold me the blinds and Kris Favero in your home office. No call back, no e mail – nothing. Very poor customer service. I will not recommend your company to anyone I know. So unprofessional. Nancy Perrault Rudick p.s. Will go back to Next Day blinds for the other ten windows I need window treatments for.
HOW DO YOU PEOPLE STAY IN BUSINESS. I RETIRED IN DEC. OF 2018 AT THE AGE OF 83, AND WOULD HAVE BEEN FIRED ON THE SPOT FOR HOW I TREATED ANY CUSTOMER OF THE HIGH END COMPANY I WORKED FOR BEFORE MOVING TO FLORIDA. I’VE TOTALLY KEPT MY COOL SINCE MAY 1ST, BUT NOW I’M DISGUESTED THAT THEY HAVE BEEN TAKING ME FOR A RIDE IN “CORRECTING” THEIR MISTAKES, ON MY BLINDS(SPECIFICALLY THE VALANCES) HOW STUPID CAN THEY BE TO GET THE SIMPLIST JOB DONE, AND SCREW IT UP EVERYTIME???? 3=DAY BLINDS ARE A JOKE! IT’S TIME TO GET LEGAL HELP…..MY 2000.00 PAID UP FRONT IS NOT! PLEASE USE MY NAME Pat BAUMGARDNER….BRADENTON FLORIDA