Zulily Corporate Office - Corporate Office HQ

Zulily Corporate Office

How would you rate your experience with Zulily ?

[Total: 28    Average: 1.8/5]

Zulily Corporate Office Address

Zulily, LLC
2601 Elliott Avenue Suite 200
Seattle, Washington 98121

Contact Zulily

Phone Number: (206) 724-0500
Fax Number: (206) 724-0534
Website: https://www.zulily.com/
Email: Email Zulily

Zulily Facts

Founder: Mark Vadon and Darrell Cavens
Date Founded: 2009
Founding Location: Seattle, Washington
Number of Employees: 297

Zulily Executives

CEO: Darrell Cavens
CFO: Lori Twomey
COO: Robert Spieth

Zulily History

Zulily logo

Zulily was founded in 2009 in Seattle, Washington, by Blue Nile founders Mark Vadon and Darrell Cavens. The company is an online retailer of discounted brand name clothing, bedding, and other items for the home.

zulily 3

The company’s target audience is women and women with young children. Flash sales were common at the onset, but the company has cut back drastically in the number of flash sales advertised each week. There is a very strict return policy, which many customers appear to dislike, based on the number of complaints on the BBB website. Regardless, the company currently has an A rating at this time.  Zulily Ad

Zulily was acquired by QVC in August 2015 for $2.6 billion. Although the company had previously stated that they did not hold stock in warehouses, to shorten shipping delays, the company has begun to stock at least some of their more popular brands. In 2014, more than 50 percent of Zulily’s orders came from mobile phone purchases.

At this time, headquarters for the company are still located in Seattle, Washington. In 2016, the company had annual revenue of $366 million. Zulily logo

Zulily FAQs

Question 1: What is the phone number for Zulily?
Answer 1: The phone number for Zulily is (206) 724-0500.

Question 2: Who is the CEO of Zulily?
Answer 2: The CEO of Zulily is Darrell Cavens.

Question 3: Who founded Zulily?
Answer 3: Zulily was founded by Mark Vadon and Darrell Cavens in 2009.

{ 10 comments… read them below or add one }

tere July 18, 2018 at 2:55 am

I’ve dealt with bad companies and terrible customer service, but yours wins the prize for being atrocious. I placed an order on July 3. By July 16 had not heard a thing- tried the tracking number which reported that the package had been sent (by UPS) to the wrong post office- twice. Why it went to a friggin post office from UPS is beyond me. That should have given me some clue that the merchandise had never been sent in the first place. Called Zulily and was told that the company bears no responsibility once the order is placed and the merchandise has been sent. Oh really? Nice to know, July 17- no available tracking info update. Called your sorry a** company again and discovered that a replacement order had been placed! Why?? the representative had no clue. Then got an email about an hour later from Grace Ann J. that stated that the carrier had apparently determined the item to be undeliverable and sent it back to the sender. After 3 weeks- undeliverable? And only AFTER I called to inquire? You need to be congratulated on the primo scam operation that you are running- taking people’s money and not delivering the goods. That kind of bulls**t gets people whacked where I come from. I intend to lodge a complaint with my credit card company, the state attorney general’s office and the Better Business Bureau- not that you give a rat’s a**. You are a slimy, bottom feeding loser who’s only reason for starting this sham of a company was because you were too stupid to deal with your own kid and the responsibilities of being a parent. Maybe you should grow the f**k up.

Reply

Chiquita A Poole July 6, 2018 at 9:23 pm

Made order 6/22/18; received it 7/6/18. Took one look at it and could not even try it on because (a) cardigan did not even look like the advertised pitem and (b) item material is cheap. Called immediately on the 6th after I discovered I would not even get 50% of what I paid ($23.81 total) back. How said. First abd last time I will buy abything from Zululy. I am in a wheelchair, senior citizen, and on Social Security. Will notify FTC and Better Business Bureau. Would advise EVERYONE to do the same if they have problems with Zululy. Also, contact tge State of Washington Attoeney General’s Office — their corpirate office is located in Seattle. Also call or write their parent, QVC.

Reply

Trina June 19, 2018 at 8:09 pm

Well we are going to see if anybody at Zulily’s really care about their customers!

In January of 2018 I made a purchase and used smart pay with part of my order. My January payment was debited from my account and in February I received a email stating that my February payment of $67.48 was declined (not true over $6000 in my account) a few days later, February 15, 2018 my account was debited for the $67.48. So with this debited this satisfied my account. So a few days later I notice that my account had been debited twice for $67.48. I have tried to resolve this matter through customer service. I have been given numerous excuses for this matter but have not received a resolution nor have I been contacted by Zulily. I have been told my first smart pay was declined, then was told that when that catch the payment they received a error message on their end, then was told it had been turned over to their resolution department which would take 10 to 14 days, then was told that they did not receive funds twice, then today was told that it had been turned over to their financial department for a manual refund that would take 10 to 14 days. I don’t think I will ever see my $67.48 again. Oh and I even sent them copies of my bank statement at their request to provide proof that it was taken out of my account twice. So here I am with a bad taste in my mouth. I no $67.48 may not seem like a big deal to you but its not the amount its the fact that you can plainly see you were paid twice and refuse to stand up and say you made a mistake and give me back what is mine. It took you a matter of minutes to take the money out of my account but its taking you months to give it back. It should have been put back into my account with the first email along with the copy of my bank statement showing it had been debited from my account. I even understand going through the resolution department the first time. I mean I get that it has to be investigated but this is crazy. But I am going to tell you I am not walking away from this matter. I want my money back!

Reply

Simone Crawford May 31, 2018 at 5:02 pm

I have long standing relationship with zulily I have spent a lot of money with the company. I am so upset that they advertise and sell poor quality goods yet still charge the consumer a return shipping fee! I have called customer service, I have emailed , I have done everything I can do to try and make my point. I simply do not understand why I should pay to return inferior quality crap sold by your company! If the dress feels like I’m wearing brillo scrub brush on my body. I should be able to say I don’t like this material, it’s not fit for a human return it at no charge to me! Your company does not do any product quality control yet you charge your customers $8.95 for shipping returns. What’s worse you charge this per item! Your company is robbing consumers! You charge the initial shipping fee at the time of purchase, then if there’s a return you charge again! I’m no math guru and I don’t know how many people patronize your site but your company is making a lot money off of fees. That translates into very poor customer service. ALL BUYERS BEWARE ZULILY DOES NOT CARE ABOUT YOU!!

Reply

Mrs. S.V.Cohn May 20, 2018 at 3:33 am

P.s following my previous complaint: Yes, Zulily I know you receive goods from third party vendors and then distribute to us the paying customer but why oh why don’t you do some kind of quality control instead of sending dross to your customers with no regard for good business practices? In general, folks don’t like buying sight unseen with no chance of refund if the item is unacceptable ….

Reply

Mrs. S.V.Cohn May 18, 2018 at 2:25 pm

That’s it, zulily. Adieu. I will no longer order clothes from the website. In the last few years I’ve received 50-60% of my orders in horrible condition: the clothing items smell like a dairy, the quality is downright poor, and the fit is 4 times too big or too small. This is not even acceptable when ordering from a website that offers refunds. Which zulily does not.
Yes, to be sure you’ve offered credit on the occasions when I’ve called regarding the smelly clothes received. But most often I just write it off to experience and trash the clothes. but now I’m done. It’s happened once too often.
You’ll continue to see me ordering quality cosmetics (they are indeed a good bargain) but clothing – never again. Please look at my account details – I spend 100s of $ a month, for 3 years or more. I shan’t be shopping zulily for clothing in future. Yours sincerely.

Reply

Stephanie Mason December 22, 2017 at 1:00 pm

I have spent the last 2 months on the phone, upset and disgusted with how this company runs. Terrible customer service, ridiculous shipping and receiving customs, and after ordering over $600 in merchandise, I have 2 cardigans, 4 refunds and still waiting for a $200 refund. For my 8th call to customer service today, I was told, “Oh, the person you talked to 2 weeks ago FORGOT to hit the refund button”.
Is this joke of a company serious right now?
Darrell Cavens, this isn’t how to run a business. I hope someone shows you this so you can correct it. This would have been sent directly to you, but my track record for getting your company to complete simple tasks has shown me contacting you directly is impossible.
I will never spend money with you all again. Once my $200 makes it back to me, I will remove myself from your website and app. Please send my $15 store credit insult to a family in need.

Reply

Alana Murphy September 11, 2017 at 1:06 pm

I too am not a happy customer. I ordered a $2000 Celine handbag as a gift nine days ago. Today, I received an email saying that my order was cancelled “at my request.” Given that I never cancelled the order and the charge had gone through on my AMEX, I phoned Zulily. After much back and forth, customer service indicated there was an unknown problem with my card (9 days after my order!). For the record, there was no problem with my AMEX card and if there was, that fact would have been known to Zulily at the time of my order…not 9 days retrospectively. Further, AMEX confirmed to me that there had never been a problem with the card. So why the cancellation 9 days later? Zulily sold me a handbag that they were unable to procure at the price that they had advertised and blaming it on my financial institution (after a 9 day delay) was a convenient albeit zleezy out. I have never experienced this type of unethical sales practice with any other online retailer. BUYERS BEWARE!!!!!!

Reply

Kristin Grosjean September 2, 2017 at 2:40 pm

Hello-

I am not a happy customer right now. I am looking at the Comfortiva by Sofft boot, the Gray Ramika suede (pic attached) and it is showing a price of $142.99 but no discounted price. I looked these up on Amazon and the exact same boot is $103. I am thinking Zulily has a pricing error on the site for this shoe and a couple others on this page. Why are these not showing a discounted price? Isn’t that the whole idea behind Zulily? To get great deals?

I called in regarding this and spoke to a representative. She said “why don’t you just buy them off of Amazon then?” I was shocked by this answer and asked for a manager. I then spoke to Alexis, a floor supervisor. She was arguementive very adamant this was the correct price and stating other shoes on this page had no discounted price. She also said she could not find them on Amazon. I said I was more then happy to send her a screenshot (see attached). Her manager is Amy green.

At this point I would like to see this further pursued. Why is Zulily showing a non discounted item? Why was a long time Zulily customer treated with such passive behavior and no sense of urgency to do right by a customer?

As stated above,I have provided screenshots of the boot on your site as well as what they show on Amazon. Please investigate this as I would really like to purchase these at the lowest price.

I am unable to upload my screenshots on here but they were sent with my original email. Since I sent this email I received a response back which was not helpful whatsoever. They did not understand my ask. Response from them below. I have not purchased anything yet too. Really need this straight answer please.

“Waneka B. (zulily)
Sep 2, 14:26 EDT

Hello Kristin,

Thank you for contacting us! Currently, we do not Price Match amounts that you may find on other sites or locations. We negotiate low prices with our vendors regularly so it is possible that you may see a different lower price after the event has previously been featured on our site. Since you are seeing the Gray Ramika Suede Boot (Comfortiva by Söfft) at a lower price than when you purchased it, I can add a credit to your zulily account of the difference in price for the item.

If you have any further questions or concerns please feel free to contact us by leaving feedback on the site. Hearing what our members think is important to us.

Warm Regards,

Waneka B.
zSR – zulily Service Representative
5am to 8pm Pacific (M-F)
6am to 6pm Pacific (Sat-Sun)”

Thank you,
Kristin

Reply

Barbara Rogers August 30, 2017 at 9:02 pm

I will never again order furniture from Zulily as my last order of a Hollin Brown Two-Door Cupboard SKU 56416 was damaged beyond repair and is still sitting in my garage. It has a leg broken completely off. I have contacted Zulily on several occasions and they are not prompt with a solution so I had to file a complaint with American Express. Over the years I have ordered a tremendous amount of various items almost every day from Zulily. I am extremely upset and unhappy with Zulilys customer service. I will order furniture and other large items from Amazon in the future.
Sincerely,
Barbara Rogers
Cave Creek, Arizona 85331

Reply

Leave a Comment

Want to make sure Zulily sees your comment or complaint?

Share your experience to get more attention.

Previous post:

Next post: