QVC Corporate Office

QVC Corporate Office Address

QVC, Inc.
1200 Wilson Dr
West Chester, PA 19380

Contact QVC

Phone Number: (484) 701-1000
Fax Number: (484) 701-8170
Website: http://www.QVC.com
Email: Email QVC

Executives

CEO: Mike George
CFO: Dan O'Connell
COO: Meade Rudasill

QVC History

QVC (Quality, Value, Convenience) was founded in 1986 in West Chester, Pennsylvania by Joseph Segel.  They quickly signed a two year deal with Sears and on their first broadcast were able to reach 7.6 million homes.

The station originally broadcast in the evenings on weekdays and all weekend long but moved to a 24 hour schedule only 2 months after launching.

In 1989, the company acquired CVN Cable Value Network.

In 1993, Segel retires and is replaced by Barry Diller as CEO.

In 1995, QVC was acquired by Comcast.

QVC.com was launched in 1996.

In 2003, Liberty Media acquires Comcast’s shares of QVC and becomes the parent company.

In 2010, the company began to broadcast in Italy.

QVC currently broadcasts in 5 countries (US, UK, Japan, Germany and Italy) to over 200 million households.

{ 129 comments… read them below or add one }

Anneo-Marie Hoyle April 23, 2015 at 3:57 pm

On April 20th, 2015, I called Customer Service about a delivery mistake. I actually dreaded the call because it was complicated and sometimes customer service is simply not interested.
“Valencia” was the representative who helped me and I do mean helped me. She was understanding. patient, and intelligent. I appreciated her very much and wanted you to know this about my experience.
I really don’t know if the problem will be satisfied until my Visa statement arrives. However, I was pleased with my dialogue with Valencia and have no reason to think this matter won’t be settled favorably.
Find out where she is and give her a compliment. These reps are your first line to the customer. Believe it or not, they are important to the success of your company. Remember you didn’t always have the prestigious position you have now. Anne-Marie Hoyle

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R April 9, 2015 at 1:45 pm

I think this is worth noting for anyone that sends anything back using the QVC label and packaging. I happen to notice that on your label it says $6.95 to be deducted from refund. So I looked and the original shipping was $6.00. I am returning (1) item why would it be more. Ah the plot thickens so I got on line and did a CHAT session to ask. Not only are you getting charged the $6.95 you will get charged whatever the cost of shipping it back is. So in my case the original purchase to be returned cost was $19.95 now you have to add the $6.95 and let’s say another $3.00. so $9.95 are you kidding me? That’s half of what the original purchase was. I suggest you watch this on your returns.

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Debra April 17, 2015 at 8:39 pm

I agree very sneaky indeed To above commenter.My problem is a little more complicated.I have been a member since 1998.I have an EXCELLENT standing with the company and have easily spent over 30,000.00 the bed alone I bought cost 5,000.00 adj.temp sleep number bed.With that said My husband bought a sealy bed for my daughter in October.made the first payment and put it on flex pay 4 payments at 99.36.In January my husband was hospitalized he had to be rushed in for open heart surgery and was in the hosp.for 2 weeks and then rehab.He is self employed until this date has not returned to work as per the surgeon.The bank suggested my husband up date his cards since he was in the hosp.Not remembering QVC.Everyone called us or wrote to us and we updated with the other merchants..Everyone but Qvc.Mind you I am a member since 1998.Not one employee called or notified us until march.I called today and found out I was placed with collections.99.00. Flex pay?I called in March placed an order provicta bread….customer service said nothing..I placed the order no block no warning.Received my order.No problems until TODAY.I called cust service spoke to Monique in Texas who was more interested in getting off the phone than solving the issue.What has me floored I was on the phone with Julia in the Presidents office its a joke she refuses to let me get a message to himthe CEO she informs me he appointed 5 people to act on his behalf.I told her thats not a transparent CEO who values his customers.I have been a loyal customer since 1998 and Julia who represents the Ceo states to me not Once but several times.They dont look at that they dont have time to look at your membership history.Nor do they have time to make phone calls to their beloved customers that they say they value… (sure)???? I was shocked to know that an employee at QVC is paid to talk and treat a customer with my long history of ordering in such a dysfunctional way.Then to tell me after 3 months we have the right to put you in collections I said Miss that isnt right you did not reach out and contact me about your difficulties with the payment.Of course I would have gladly updated the records.My husband almost died.we were very behind with everything.This doesnt give the right to Qvc to prematurely place a customer who has given QVC so much BUSINESS.Does it make economic sense to sever the business customer relationship on one hiccup.Oh she would argue she is justified she wants the money.I have no.problem I am insulted that you would not text…email….call me to tell me there was a potential problem with my husbands credit card that you needed the new card number? Before you ship a long time customer to Collections.I told her I will give you the new card take me out of collections I will pay you directly.She said no I wont do that.She said you have to call me every month with the 99.00 payment said I want to speak to the Ceo she refused.I told her I was calling the Bbb…and consumer affairs for poor handling of my account.She said than the CEO will ans. That.Nothing else.These were Julias words.Just so all you QVC cust.are aware that CEO does not care about you or the length of your loyalty.Julia said we dont look at that.What happened to the days of Good Business like Zappos or Amazon when the CEO cares about feed back…. when he cares that a CUSTOMER says to his assistant I am sorry but after the way you treated me prematurely placing me in collections not contacring Speaking to me in a condescending manner I have no choice but to end any further business with you QVC…I will never order from you again I will take my business to HSN and Shop HQ. When the employee ans. you with “Is there ANYTHING else I can help you with” You know they don’t give a damn about you, just your money.They dont care if they insult you….they feel they are so huge my little amount I spend wont MATTER? Wrong the customers you insult, wrong and treat poorly Are the same ones you will meet on the way down.QVC you dont have a guarantee for the future….Nobody does.What makes me laugh….QVC sends me emails “Because you a are valued customer” check this out !Or tune in at this time..so on….When I told Julie that, she said Oh that? Ha! Thats computer generated. Wow….what a way to talk to a CUSTOMER.Maybe some of the profits QVC makes they should invest it in coaching and development. Shame on you QVC..
Shame on you QVC CEO Mr Mike George your too big…your too busy to ACTUALLY speak to a CUSTOMER or two or take time to personally care.You instruct your executives to do nothing for 6 months just listen. IS THAT WHAT HAPPENED TODAY.WELL I MAILED MY CHECK FOR PAYMENT Today But I will no longer give business to someone who does not have the courtesy of time.

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Anne-Marie Hoyle April 23, 2015 at 4:04 pm

I always paid to return a item to QVC. Most of the time, it was much less expensive than the $6.95. If the item was heavy, I used the pre-paid label.
I think QCV has the flat $6.95 because if you return a bracelet, QVC makes money: if you return a vacuum cleaner, you make money. It probably works that way.

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