QVC Corporate Office - Corporate Offices & Headquarters

QVC Corporate Office

QVC Corporate Office Address

QVC, Inc.
1200 Wilson Dr
West Chester, PA 19380

Contact QVC

Phone Number: (484) 701-1000
Fax Number: (484) 701-8170
Email: Email QVC


CEO: Mike George
CFO: Dan O'Connell
COO: Meade Rudasill

QVC History

QVC (Quality, Value, Convenience) was founded in 1986 in West Chester, Pennsylvania by Joseph Segel.  They quickly signed a two year deal with Sears and on their first broadcast were able to reach 7.6 million homes.

The station originally broadcast in the evenings on weekdays and all weekend long but moved to a 24 hour schedule only 2 months after launching.

In 1989, the company acquired CVN Cable Value Network.

In 1993, Segel retires and is replaced by Barry Diller as CEO.

In 1995, QVC was acquired by Comcast. was launched in 1996.

In 2003, Liberty Media acquires Comcast’s shares of QVC and becomes the parent company.

In 2010, the company began to broadcast in Italy.

QVC currently broadcasts in 5 countries (US, UK, Japan, Germany and Italy) to over 200 million households.

{ 187 comments… read them below or add one }

Marian Ford May 25, 2016 at 7:26 pm

Because of a representative not posting a march 30 payment correctly you think I owe you a seventh payment. When I purchased Bose wave system my easy pay was six payments. You have received all of them. I’m on a fixed income and don’t have monies to give QVC due to a mistake of your employee. It was your online payment system that generated 2 payments, and when I called about it corporate was notified. One payment was taken off April 1, 2016, however April was showing as not being paid. If you notice I always paid at the end of the month for the following month. By April being unpaid and left in easy pay you took it on April 6, 2016. I don’t owe you another payment and I would appreciate it if you would remove it from May’s payment. You will not receive another $67.12 from me. As for the other items I have they will get paid. I’ve tried resolving this to no avail. You people just don’t listen.


pamela credle May 7, 2016 at 6:04 pm

I.ordered the At Leidure Umbrella 3/15/16 I got 3 xtra canopys 8 days later,no umbrella. I sent them back.Then i got anotber xtra canopy after cslling.No umbrella. I called aain. No umbrella! Called again.Finally last week the umbrell came with No fineal. I call.was told it would be srnt nowi git a letter to srnd it all back.This has been going on since 3/15/16. Nn more orders!


Desiree Dunham May 5, 2016 at 4:05 pm

does anyone from corporate ever respond? just had the worst customer service ive ever had and i will never order from this company again!!!!!!!!!!!!!!!!! ITS A TOTAL RIP OFF!!!!!!!!!!!!


Karen Lopez May 2, 2016 at 5:38 pm

**BEWARE** Please read in full
If i could rate QVC, I would have to give them a -10. I tried to purchase an item but was told that my account was closed because my address, which we just moved in to, was associated with someone I’ve never heard of. She then proceeded to tell me that I needed to write the corporate office and tell them that I didn’t know this person and plead my case in the letter. I told her that I would not be doing that and had no intentions of ordering from QVC if this is the way they were going to do business. I told the rep that I would need a refund because they debited my account for one of the payments. She told me that they don’t take out payments and that I was mistaken. I then took a screen shot of my bank account to show her proof. She then said she would request a refund from corporate. I thought this was all taken care of. Several months later I receive a letter from QVC telling me that I’ve missed a payment on a purchased item. I called them to find out what it was and sure enough, it was the item they said was cancelled. I explained to this rep what I was told previously and he boldly stated ” You received the item, it was signed for”. I told him that I had not received the item or else I wouldn’t be calling. He continued to argue with me and continuously said that I should have written a letter to corporate when I was told to because this is a high priced item. I repeatedly told him that I didn’t have any intentions of ordering from QVC since my order had gotten cancelled but he just kept repeating that I should have written the letter and that if it was him, he would have done it. My explanation of the situation was obviously going in one ear and out the other. He finally ended with telling me that I had to write corporate to get it resolved.


Marie March 31, 2016 at 11:01 am

Best way to pay is one time payment. It’s easier to keep track. Never do autopay . The worst. If I like the product that much I rather pay a little extra when I reorder it. There is always a problem if it’s on easy pay. If you send it back within the 30 days. They still seem to charge you than you have to deal with customer service to reverse the charges.


Aimee Garcia March 28, 2016 at 8:43 pm

Very disappointed
On March 25, 2016 I called regarding an order that I made last year and I have in auto Delivered…. I called because they have the wrong color, when spoke with the representative and explained the situation the first thin was, its nothing that I can do if you want you can cancel the order, I told her that I did not want to cancel I just want the right product, Then she said that she sent an email for this to be fix. I did not believe that was done so I asked to speak with a supervisor, so the supervisor told me that everything will be fine and my order will take a little longer because they now will need to change the color (approximately 3 days more). Today I received an email that my product was shipped, very surprise but more when I found out that was the wrong order. I called immediately and I ask to speak with a supervisor, they told me that they didn’t have anybody available and I asked if I an wait on hold and they told me no, that they will call me back. After an approximately an hour a supervisor call me and told me that my product was sold out, and she is unable to same me what I originally bought and have I in auto delivered. She (Robbie) tried to put all the pieces together and I really appreciate her effort to fix the problem. I am going to wait for her and corporate respond regarding this. Hopefully I can received my product in the next 10 days


Shelia Lancon March 19, 2016 at 11:13 am

I purchased Le Creuset cookware on easy pay. Well $260.00 was charged in FULL. I called Qvc they said we will contact corporate as we can’t fix the mistake. It should be fixed in 72 hours. STILL WAITING


Rodney Vargeson March 6, 2016 at 3:50 pm

I am absolutely Pi**ed off beyond belief with QVC. I have been a customer for 20 yrs. NEVER missed a payment, EVER! Because my brother is somehow associated with my account, which I’m not sure how that happened as he is in jail, my account is closed until it’s reviewed?!?! I have never heard of such a thing in my life! Because an aquaintance owes you money, you close my account? What the heck are you thinking?!?! You coporate fools need to think this policy over a little closer. Lost a customer forever because of it!!!


pissed off March 14, 2016 at 10:28 am

this happened to me too and im filing a complaint with the bbb due to this discriminating company and i only ordered a 200.00 gopro go figure


Spensergirl2 April 15, 2016 at 9:28 pm

This also just happened to me. My account is in perfect standing both with synchronicity bank and my easy pays I just found out they( QVC )closed
my account due to a bankruptcy over a year ago that was final a year ago before I was ever approved for a Q card and has nothing to do with anything going on now . I don’t know why a company can do something like this because once a bankruptcy is final and you get NEW credit AFTER it is final the new credit it is not associated with it in anyway and they will not even allow me to view my account to even see where my returns are going or anything. It has nothing to do with the bank who holds the Q card it is a QVC thing and I will never purchase anything from them ever . If a company wants to deny you credit because of a past bankruptcy that is one thing but they cannot give you credit and then later say they are closing your account due to a old bankruptcy that had nothing to do with the new credit opened in future. I will never buy one single thing from them
again and I was a good customer. Perfect payments. Ridiculous there are plenty of online retailers this will never be one of them for me ever again


Travis May 12, 2016 at 9:37 am

Same exact thing is happening to me!!!! I’ve ordered so many items from QVC and now because a family member owes them money I have had my account closed, no phone call, no email, zero notification. I’ve called corporate atleast 25 times since yesterday and he only person that answers in the “qvc switch board” even after all of this I JUST WANT MY STUFF!!!!!!! Next step is BBB and every social media feed I can find.


G May 17, 2016 at 9:10 pm

Same thing just happened to me. I’m so angry. I have been paying with my own account, not a Qcard. I found out today that they cancelled my order because of my bankruptcy in 2013. I have been ordering almost a year!!!!!!! Also, they did not even call to tell me. This is the most underhanded company and I intend to send many emails voicing my anger. I agree; if they did not wish to do business with me because of my bankruptcy three years ago, that’s fine, but they allowed me to order and pay for over a year then abruptly, with no notice, cancels my order. What a deceptive company. I’ll never order or watch them again and I’ll spread the word to make sure I tell everyone to not do business with QVC.


Asif Chowdhury January 8, 2016 at 3:18 pm

My order # 96208475. In order to keep up with competitions “management” needs to make “good” decisions verses poor. Special; “new customer”- if we consider as a bread and a repeat client as a butter representing- the growth of a business being success. Now what makes Apple corporation or AMX corp different than other corporations. One simple thing. CUSTOMER EXPERIENCE. If QVC stands for QVC- “Quality, Value, Convenience”; Mike George ought to be ashamed because Mike you fail the 1st thing to understand QVC and QVC’s customer. SHAME ON you sir. I am a new customer who place a simple order to purchase a computer. It took me 6 calls to place the order on Monday. Than on Friday I receive a call from 800-600-2357 ext. 2372 for verification. Can never get a hold of the person. I paid extra fee for a fastest shipment of $25; which I am supposed to receive on Friday. If it was April 1st I would imagine it to find as a joke. However; it is1/8/2016. Your customer service line lacks in problem solving issue and you can not even get a hold of a manger. Mike please call you customer service as a customer and experience it yourself. You must make too much money to forget to pick up a phone and to place your won order. Otherwise; QVC’s stock price could off done much better. I have failed to see quality, and convenience. Also, the amount of time I am spending; I fail to see value. Next time I will try HSN thanks to QVS and Mike George.


Tag January 8, 2016 at 12:20 pm

QVC is just a bunch of scammers , liars and manipulators! You place an order, they charge your card IMMEDIATELY, but if you CANCEL that order within 10 seconds after ordering it takes them a WEEK before they reverse the charge, THEN, when you call them to complain they blame it on the BANK!!! It is NEVER QVC’s fault – they train their sales people and supers to lie about it and when you get insistent they ”have to hang up because there’s nothing more they can do for you” – the “bull” I just heard today. There IS recourse, folks. Write and complain to the BBB of your area, complain to the Attorney Generals Office of your STATE, complain to the BBB of THEIR area, Pennsylvania, and to the Attorney Generals office to the State of Penn, too. In Illinois you can also complaint to the Illinois Commerce Commission which allows or disallows companies to do business in Illinois. There will be OTHER entities in YOUR state you can contact. Call your Attorney Generals office and ask them to provide you that information! You want something to change? Then you MUST be pro-active in order to GET it changed – to do nothing will not change one thing! Get it?


Shelia Lancon March 19, 2016 at 11:08 am

I have never understood how they can do this. No company charges your account until package ships. This company charges and does not ship for DAYS!!!!!


Anne Marie Woltemate January 6, 2016 at 3:58 pm

QVC is the worst company ever! Finger Hut is better then these guys. I am forever discriminated against by association because my mother in law never paid her bill and I lived with her for 2 months so I am deemed unworthy to have a package delivered to my house that I didn’t ever order. My dad ordered for my son and wanted it delivered to my house but they canceled the order 3 times. You would think they would have told me that the first 2 times. No they let me dangle waiting to have the package delivered. I called to see if it was shipped and said “oh, sorry it was canceled by our finance department”. Your you kidding me!


Bonita Rozewski January 5, 2016 at 11:55 am

I am trying to find someone at qvc who will help me but though I have called more than once, emailed numerous times and even tried chat but was disconnected before I could respond I have yet to find any help with my concern! One customer service person told me when I asked to speak to a supervisor that it would be a waste of time for me to do so. Really qvc? Is this how you treat people trying to do business with you? Beyond disappointed in entire experience with qvc and would advise anyone thinking of purchading from them NOT TO


Marisa January 19, 2016 at 3:24 pm

Im having the exact same problem. And they keep telling me I need to talk to somebody in the financing department regarding my item but then tell me there’s no way to contact them directly…THEY have to call me. But I have not gotten one single message from them. I have called about 10 times now, done the chat, etc. and am now going on 3 months and cannot get ANYBODY to help me. Have you gotten anywhere? I’m at a total loss on what to do


Devin Watson December 29, 2015 at 6:12 pm

My mom ordered me a macbook pro and it was not here by Dec.24. Took them a long time to confirmed the order and we payed for holiday shipping. Shipping takes a long time. Told me when I will get my order and that never happened. I WILL NEVER ORDER FROM QVC AGAIN. There customer service is a ton of bs.


sean December 24, 2015 at 10:20 pm

QVC is by far the worst bunch of low life modern day crooks and advertise this BS False Advertising saying order up until Wednesday 11:59am and get it before Christmas with premium shipping………………Yeah it’s bunch of CRAP, they took my money of course and yet here it is xmas eve and the ONE FREAKING THING MY BOYS WANTED NEVER CAME AS QVC GUARANTEED IT WOULD and now we have NOTHING !!!! Thanks QVC YOU people should be ashamed to run a business that way. God forbid the CEO actually do something about it, this has been going on for years………I am beyond Pissed but that’s okay Mr CEO Mike, you enjoy your lavish Xmas I’m sure you have everything you could ever need or want. But don’t go lifting a finger for customers that should be your # 1 concern. WAKE UP !!!! DON’T YOU READ THIS STUFF, I would be EMBARRASSED TO BE THE CEO OF QVC ITS A JOKE ! YOUR CUSTOMER SERVICE SUCKS, NASTY MEAN and TALK TO PEOPLE LIKE WERE NOTHING. You go on being a great CEO that you think you are, clearly you are so detached from the day to day operations it’s sad, you clearly have the wrong and or Incompetent Leadership teams when there is tons and tons and tons of NEGATIVE FEEDBACK, step away from your luxury office and start looking at how to make QVC a place people actually talk GOOD about. or do nothing like your doing and collect a check every two weeks. the False Advertising of Guaranteeing before xmas Delivery when my order was placed DAYS AGO and not a DAM THING has been done about it NOTHING!!! Mr CEO? Hello? Can you hear all your Customers Leaving? I hold you PERSONALLY ACCOUNTABLE FOR THE CHRISTMAS YOUR COMPANY HAS RUINED FOR MY TWIN SONS. I SPENT OVER $1,300 for to APPLE WATCHES THAT’S ALL THEY WANTED and with you home Page Shipping PROMISE I gave QVC ONE MORE CHANCE AND YOU BLEW IT AGAIN. I hold you Mr CEO and ALL of your clearly under skilled Senior Leadership, Mid Level Leadership and The folks they manage because this is NOTHING NEW YET NONE OF YOU OVERPAID so called Leaders have done a single thing for the customers QVC has done wrong. Its about time you get off your butts and learn how to run a customer service based company because without customers, guess what? Yeah none of you would have a job. Makes me sick 1300 hundred bucks and QVC cant even send the product out but you had no problem taking my money. In My Opinion It starts at the TOP and that’s the CEO NOT adding ANY Value, In My Opinion, QVC just takes money and advertises these Guaranteed to receive by Christmas to entice more customers and you don’t care if anyone’s xmas is ruined or not, that’s my opinion and I am positive others feel the same way. You make me SICK QVC !!! Will NEVER EVER Buy anything from QVC as long as I live. Thanks for Ruining our Christmas QVC.


Margaret December 19, 2015 at 12:07 pm

I ordered a Canon camera as a TSV on 11/27/2015. It was to be delivered on 12/7/2015. Never arrived. on 12/8/2015 I sent email on their site. no response or even an acknowledgement. Sent another one on 12/10/2015, same thing, no akknowledgement or response. Contacted customer service on 12/11/2015 and talked to michelle and they were going to refund my money within three days, couldnt re-ship because the particular selection was out of stock. On 12/15 I contacted customer service again and talked to Diana and she was going to have supervisor escalate it to Corporate because since merchandise was not received they had to approve it. Said it should be refunded by that afternoon, if not call back and they would take care of it. Not in there. Called 12/16 and called to Donna. They again were supposed to have supervisor escalate to Corporate as urgent. Today is 12/19/2015, no refund and no camera. Fedex said since there has been no updates on tracking since Nov 30 it was too old and to file claim. I am not shipper, so I relayed to to customer service on 12/15/2015 at QVC and were supposed to proceed with claim. Now I am have no camera and no refund and no one gives a damn. This was supposed to be special gift for granddaughter for Christmas and Birthday so she could have it for senior trip. I am so angry with them right now. No one there cares or if they do their hands are tied by lousy management at Corporate.


ed December 19, 2015 at 1:46 am

Do not buy at QVC. Poor customer service from call center to corporate people. Buy at Amazon instead. Better customer service. Bought 2 mattress sets. It was damaged when it arrrived almost a month later. I requested a new one delivered sooner. They say the manufacturer decides when to deliver. I said I am ordering from QVC and the should contact them. They say no. So I returned both mattresses and after mirethan a month I am still waiting for them to puck it up. So again do not shop QVC. You will be sorry!!!!


L. Simmons April 21, 2016 at 5:51 pm

I just cancelled my order for a Tempurpedic bed that I placed 04/04 with an estimated delivery date of 04/26. QVC said the deliverer would contact me one week before delivery date. When I heard nothing, I called back QVC who claimed deliverer tried unsuccessfully to reach me—which I knew was not true. So I called deliverer myself and was told no one had tried to call me because QVC had not even shipped them the bed yet so there was nothing to call me about!—almost 3 weeks after I placed the order! I called back QVC and was told the matter would be “referred to Corporate and someone would call me back in 24 hours”. Twenty-four hours came and went–no phone call. So I called QVC once again and this time had the misfortune of speaking to a rude, condescending beast of a customer service rep who proceeded to tell me MY information was all incorrect–including even the date I placed the order! She was so unpleasant that I demanded to speak to her supervisor and she “stone-walled” me and said none were available, so I told her just to cancel my order. After reading all these on-line reviews about substandard merchandise being shipped and the unresponsive/unfair return policies, I am glad I cancelled my order. I should have read the reviews first, but I have learned my lesson and will never buy from QVC again.


Roger Bowman December 17, 2015 at 4:18 pm

How is it that I ordered some on the 11th of December says it will get here the 18th and the 22nd but now is not sent they say corporal have a woman having contact me or nothing so what’s going on you know you got my money


Phil Scott December 17, 2015 at 3:34 pm

We will NEVER order from QVC again, placed an order on the 13th, charged my credit card, gave me an authorization number, emailed me verification. We called today to find out the status of our order, because it was due to be here tomorrow. They first said no it will be the day after Christmas before it would arrive, then when we asked to pay an extra charge for a quicker delivery, they then told us it was now suddenly out of stock? They said their vendor, just notified them this morning, it’s the 17th, you took my order and my money on the 13th? I guess promises and contracts mean nothing to QVC, we will take our business elsewhere!


Keisha December 16, 2015 at 9:02 am

I placed an order on 12/11/15 and was supposed to get it at 12/14/15. It is now 12/16/16. I called customer service numerous times and they said it was still in process. When I finally got to another representative they told me corporate office left a message and emailed to verify my shipping information, which I have not received neither phone call nor email. I was told today that I would receive and email from corporate for verification.


Sherri Dew December 17, 2015 at 1:09 pm

I am having the same problem. Looks like my children will not be getting their “big” Christmas gift on Christmas this year. I have not heard a thing back. One CSR told me she would send a new number and the next CSR told me, no the previous CSR did nothing. Order still processing. Ridiculous!


Nicole Kovak December 22, 2015 at 10:15 am

I’m having the same issue. I called 484-701-1000 but I need an extension to speak with someone. Does anyone have the extension to someone in finance?


Jamie Messerly December 15, 2015 at 5:57 pm

Never order anything Seasonal from QVC you will never get it! Bought a 7.5′ Christmas tree from them a month ago and got a Coffee maker in the mail instead. When i called the day i got it to return in the tree i orginally order was now out of stock. they then Guaranteed me the same tree only in 9′ instead and still waiting too this day for it. Keep getting told its in process and then the next day its on backorder over and over. I go to look at the process on it today and it says my order is canceled with no notice to me whatsoever. Needless to say this tree has been paid for for over a month and nothing to show for it and No supervisor or anyone from Corporate will call me back!!! Very Upset Customer and Strongly Thinking of NEVER ordering from QVC again!!!


Sonya Thomas December 14, 2015 at 1:12 pm

I recently ordered a camera from QVC and decided to return it. I have a tracking number and can see that it was delivered on 10 December back to QVC but when I call they state that they are not tracking any return at all. I have tried to call numerous times and was on hold for over an hour and then they hung up on me. I am only giving them until tomorrow to contact me to explain what is going on with my order. I can’t believe how they don’t have the ability to track their returns even though I got the information off of their own website.


Margaret December 1, 2015 at 10:14 pm

I ordered an item in July as a TSV. it was 209.00 GUARANTEED to be lowest price for the rest of the year. Not true. It is now 149.00. Contacted QVC via email, no response. My fiance ordered one also and sent email and was refunded the 60.00 overcharge. I sent another reply and recieved msg stating that it was over 30 days and they could not adjust the price. Contacted Customer Service and spoke to a rep and after placing me on hold for over 5 minutes came back and stated policy is if over thirty days they cannot adjust price. Told them that was ridiculous because guaranteed lowest price means nothing cause after 30 days they can lower price and they can get by with false advertising. Told rep I would just turn it over to States Attorney General and he could go after them for false advertising. I buy a lot of stuff from qvc and never had problems like this before.


Lisa Kidd November 28, 2015 at 7:37 pm

QVC is the worst. I ordered 2 tablets from them and indicated I was paying by money order. My brother sent in the M.O. because he was purchasing them for my son for Christmas. I received an email today stating that per corporate my order and accout was cancelled due to a bankruptcy. What the hell does that have to do with anything. I’m not asking for credit…I’m paying cash!!! Horrible customer service. HSN for me and my family from now on!


Ric November 26, 2015 at 10:08 am

I have closed my Q card today and will no longer do business with QVC. I was checking my balance today and saw that the bank which issues your Q card lowered my credit limit and in doing so makes my card appear maxed out on my credit report. I have had this card for about 4 years and was turned down for an increase every time I asked but they have no problem lowering my credit limit. There are way too many options out here in 2015 so as consumers we can be more selective about who we do business with and where we spend our money. My very first purchase from QVC was a television which I needed for a gift so I thank you for making that possible. Other than that it has been a nightmare dealing with your credit card issuer. I look forward to 2016 without the dead weight of your Q card.


karl November 19, 2015 at 6:58 pm

the shipping is horrible my order was suppose to be here on the 17th it is now the 19th and still aint shipped and was a birthday present qvc needs to communicate better with there vendors and also get a better shipping procedure if it is coming from the vendors because they take there time and act like they could careless


Pam Hill November 16, 2015 at 11:52 am

I ordered a Sure Fit furniture cover for my recliner and loveseat and my couch but the couch was out of stock and am wondering if/when you will be bringing the couch covers back. The product number is H205083 in brown. The cover is deluxe waterproof non skid furniture cover. I really love the loveseat one and have called Sure Fit and they told me to contact you because this was a special made deal they did with your company! I will call you guys often to see if you have brought them back-I hope you will consider having them back again I am sure I am not the only one that wants to purchase a cover! Thanks from a loyal customer!!! Pam


lorraine herrmann and robert krason November 10, 2015 at 2:44 pm

Please help us, we are seniors on a fixed income, We bought aBethlehem pre lit tree about three years ago. It has a five year warranty. The first Christmas it worked fine with the exception the lights were to bright, they are led lights. The second year the middle section didn’t work, the tree is in three parts. This year we took it out early to see what we could do. Now just the bottom section works. New fuses were sent to us they didn’t do anything. In talking with Bethlehem they said ship it back to them , they didn’t say how we could do this, its a six and half foot tree. Plus it would cost 70.00 to ship. The tree cost with shipping and tax. 290.00. the warranty also states you could send a carrier to pick it up. We also said give us back at least half the money, then we’ll be able to buy a new one. They wanted nothing to do with any of the suggestions, we can’t afford to send it back at more money. Please help us, this is my first problem with QVC and over the years we have spent hundreds of dollars.


Stacy smith bishop October 29, 2015 at 8:15 am

I have a love hate relationship with qvc. Mostly love because I have received some of my most treasured Jewelry.I am a collector.In the last month I have purchased items ranging from 30 dollars to 1,800. I order at least 10 items a month. the problem is that out ot those 12 or so items in the last month.6 were defective.prior to wearing missing stone in a 950$ ring.fixed by my Jewler.bracelet stones fell out first hour I wore it.Judith Ripka garnet bracelet,,,flaw in clasp…fell off.Thread earrings I returned one was backwards.Sent back….waited….only to get back the same earrings with the same flaw.My local jeweler is wondering why I keep ordering things that he has to fix.Please look at my history.I am very disappointed that I have to return the same earrings I sent back and asked for an exchange….what I got was a second defective pair to send back.If I don’t hear back or get this resolved I will no longer purchase from qvc.The easy pay is tempting but not if the quality and customer service is unwilling to correct mistakes that are to no fault of the customer paying money.I would like a responce or I will no longer recommend or purchase.


Stacy smith bishop October 29, 2015 at 8:23 am

My number is 541-921**** Ryunkin…..forgot to leave contact info.


barb schroeder October 5, 2015 at 8:04 pm

Please don’t have the hosts, while on air, ask someone off camera to order what they are showing. Its a sales attempt at thinking customers will buy if the host wants it when in fact the hosts can order before or after program or buy right there. It really sounds ridiculous when they yell for someone to order for them.


bonnie claridge September 25, 2015 at 7:57 am

sirsi bought a dell computer it has not worked right since I got it I spent Tuesday on phon and computer I was on premear support from 8 am till 3 pm I talked to anthoney and Joshua they finell told me they cant fix it icalled dell the lady told me I would have to pay for them to fix it I just bought the compute7 7 2015 u tell me no warrenty I paid 549,96 I just made my 3 payment they know its not working custermer service was rude I told I did not want to return I just wantsd dell to fix she just keept saying rules is rulesi cant down load anything windows 10 cant even down laad up dates to windows 8 I was told I have a computer that it is out dat and cant I been with qvc since they wrere cvn but being a loyle custermer don’t matter and as for as returing stuff then qvc quit having youre hoste if u don’t love it reture it we are elderly we live on ss u lost a custermer


Melissa September 23, 2015 at 3:59 pm

I have had the worst experience for several months in regards to QVC, I placed an order for a Philosophy bundle the rep asked if I would like a Q card? yes I said and it ‘s been all downhill from there. Never received the product, my Q card, statements, nothing but yet i’ve had to pay for everything since i’ve been taken to collections now. I have requested statements, replacement Q card, replacement product… I got nothing but a 3rd party collection agency collecting money. I WILL NOT use QVC for anything and will continue to to preach the horrible service I have received until something is rectified.


Dorothy Cenko September 20, 2015 at 12:15 am

I just posted a message about the Dell computer that I purchased recently. While reading the information above I found out what happened to your “Quality, Value, Convenience” You were acquired by Comcast. That says it all.


Dorothy Cenko September 20, 2015 at 12:10 am

I purchased a Dell computer early July. It has not worked properly since. I keep getting an error message that says “Faulty hardware, corrupted page.” When I googled searched the error it says “It may occur due to incorrectly configured old or corrupted device drivers.”
QVC refused to take it back or exchange it for me. So I guess I’m stuck with a $650 computer that doesn’t work.
BUYER BEWARE. I guess QVC no longer stands for Quality Value and Convenience?


David Levine September 11, 2015 at 11:59 am

Very rude and unprofessional customer service. Will never order from this company again. And I advise others to do the same.


Michael Jones September 1, 2015 at 11:11 am

I have a order it was a advanced order that i made on july 14th and the ship date was august 26th and qvc has been giving me the run around for almost a week now every day they act like they don’t know anything including the supervisor and this is absolutely unacceptable my product after almost a week is still saying in process which is ridiculous first i heard you will know something within 24 hours then the next day then maybe the weekend then for sure by Monday but still nothing and now it’s almost Tuesday afternoon and still nobody’s helping me from customer service at all and this is absolutely the worst customer service place i have ever seen in all the years i have dealt with different companies so can someone please get back to me at 443 943 ****


Stevie March 7, 2016 at 9:06 pm

Yes my name is Steve and I’m a first time QVC shopping in my complaint is that I ordered a computer from one of your shows I was told that it would be here by March 2nd or March 2nd and did not get here so I called and I was told to contact the FedEx company I contacted the FedEx company and I was told that it was still in China but it would be here by today which is March 7th ok up on that today I did not get my computer so I called back come to find out they said that y’all have gave them the wrong address and it was on its way back to China when I called all I was told that yes it was on this way back the child did not know why so I was told that the computer that I had ordered has sold out and you had no more of them so I would have to pick another computer and start all over again after taking my payment promising me that I would have my computer by a certain date this is totally unacceptable and I do not appreciate the pain and time I’ve wasted trying to wait on a computer that looks like I never will get Sincerely Yours Stevie


Margo Schneickert August 25, 2015 at 12:22 pm

I am a huge QVC shopper (in my opinion.) I have several Susan Graver pieces. Lately I can hardly watch her shows. She talks non-stop, even talks over the host of the show. I don’t know if she is talking more or if I am becoming crabbier! Someone needs to mention this to this, seemingly, nice lady!


Valerie Arch August 20, 2015 at 10:11 am

“Superior Customer Service” as stated in the CEO message to QVC customers would have remedied a problem with a recent order from QVC.

The online order system was slow in responding to entries and caused a duplicate order to be submitted erroneously at 7:30 pm. Upon receipt of two duplicate order confirmations opened by 8:00 am the next morning, I immediately called customer service to cancel one of the orders. The representative and a supervisor were unable to assist. Although polite, they informed me the “system” could not cancel one of the orders, nor could they work outside of the “system” and cancel one of the orders. Very disappointed with this level of service.

Obviously, I will have to receive both packages, fill out the return paperwork for one order, take it to the post office, and monitor my credit card charges for the next month.

I am not happy that I have to undertake these activities. My problem should have been easily resolved.

Be careful with using QVCs online payment services.


Debra alwine August 17, 2015 at 8:43 pm

I was treated rudely and the cust SCSI rep REFUSED to let me speak with a supervisor re REFUND.
Calling corporate will no longer use QVC


Thomas Kinnier July 31, 2015 at 9:55 am

It seems speaking to people about Temptations at QVC falls on deaf ears. I have asked for numerous times to bring back yellow as a staple color for Temptations. I have personally contacted the Temptations company about it but they said the QVC dictates the colors they carry. I have collected the yellow and now have no recourse to be able to purchase additional product because QVC refuses to hear or listen to customer requests. I think it is a sad state of affairs when all the basic colors that were carried are no longer available keeping customers from completing their collections. I have contacted the corporate office before and of course to no avail do you receive a decent answer. I feel sorry that Temptations is dictated by QVC what color product they can carry and not take care of all loyal customers.


Sylvia July 11, 2015 at 2:11 pm

QVC has great products…and the worst delivery times of any online retailer. A week and half is not uncommon for delivery. Perhaps you could talk to the people at HSN, Walmart, Target, Bead &Bath and on and on. They seem to care more that the products reach their
customers. Thanks for encouraging shoppers to price compare. Luckily many stores will price match!


lillian July 6, 2015 at 8:05 pm

i bought two air conditioners from you i hurt my back due to delivery that qvc contracts with ups and they said they were not responsible for me to call the delivery carrier. Now if shipping and handling is free i should expect your company to make sure if anything goes wrong with delivery that you would step up to the plate. no i was brushed off from your customer serivce person.

Now today i just opened the air conditioner i bought and read the instruction manual and it says i have to empty the drip pan. When i ordered it from qvc your people on the television kept saying there are two hoses now and that you NEVER have to bother with drip pans again. Now reading the manual under troubleshooting it says there is one and if the air conditioner shuts down you have to empty the drip tray. I want to know what is true. If there is a drip tray for me to empty that is false advertising and i will notify the better buisness bureau. I could have ordered something else like mitsubishi air conditioners, or just order a regular air conditioner. I would like a response from you asap. If this is true that i have to empty tray pan i want instructions on returning item. I also am not expected to pay a shipping fee since i was told false information. I hope this is not true on the drip pan.


Sherri Nelson June 24, 2015 at 12:34 pm

Order Number: 4595167973 Item: H365768 This is my first time ever ordering anything from QVC and it is for a portable air conditioner, I live in the state of GA. It is over 100 degrees here and we have no air conditioner in the home, I have blood clots on my lungs 3 children, this product literally means the difference between life and death for us down here. I submitted my order on the 23rd, I was told multiple times that my payment method of American Express was accepted and in good standing, I see where the amount for the first payment for Easy Pay was withdrawn from my account, then I receive a call this afternoon after already speaking to another agent that told me my order will be shipped out sometime today and advised my payment method was not accepted and I had to use a major credit card or debit card, my American Express is attached to my Checking Account and I really need this air conditioner. This is not a luxury item, this is a product of necessity. What can be done to make this right? I am a human being and my payment method appears to be sufficient for HSN. I called them after all of this and they advised me they would gladly accept my payment method. I need someone to help me and treat me as if I was someone they loved or cared for living in dangerous heat conditions.


Reginald Houston June 16, 2015 at 6:54 pm

I have an invention that is going into production in September 2015. My question is how can I present it for review then for sale on QVC?

Reginald Houston


Sandy Mills June 15, 2015 at 3:21 pm

Today I tried to order the Today’s Special, a set of reader glasses, strength 3.0. I was told they could not be shipped to New York State. When I called again I was told it is a New York State Law that those are considered prescription glasses and cannot be shipped here. I have never heard of such a thing. Why do you offer a Today’s Special that is not available to everyone? I could order 2.5 strength and those could be shipped to me. However, my eye doctor said I need 3.0. 2.5 just are not strong enough. The last rep I talked to said “we will not break the law. thank you.” Well, then, don’t offer them as Today’s Special. She did say I could have them sent to somebody in another state and they could ship them to me. I do not know anyone in another state. I realize I am only one of millions of QVC customers but you are discriminating by not offering these glasses in New York State. I am a good customer and have spent thousands of dollars at QVC. Please, when you offer a Today’s Special in the future, do not offer it unless it is available to EVERYONE.


Patti Zentara September 4, 2015 at 1:48 pm

Each state has laws barring some products.

I live in CA. And CA will not allow any products with Mercury.
So I Can’t order Valerie Hills products that have mercury.

As for reading glasses, I got some nice ones from HSN.
I know people have attitude against HSN~ that’s plain
I can’t watch Q anymore thanks to Mizrachi’s having
models use sun glasses. Other lines also do this.
Have seen models in pajamas with sunglasses.
And disgusting to me is models walking around in
brassieres from Breezies. Embarrassing to my
Finally~ women in pants all the time is gross and wearing
curtains for shirts. Plain ugly


judith June 10, 2015 at 12:14 pm

i would like to reach the interior design/set design dept. of qvc. those that design the sets-pick the flooring-furniture-walls. yesterday june 9, 2015 on the denim n co. am(10
;50 chicago time) i saw the grey pattern floor i have been looking for –it is similar to my 20yr old floor that i seek to replace. i should like to contact the set/interior design dept to get further info.

thanks judy


Sgt. Andrew Hammond May 21, 2015 at 1:39 pm

I am a Detective with the Union County Georgia Sheriff’s Office. I have attempted for the past two weeks to get someone from QVC to contact me in reference to an Identity Fraud case that I am working, which involved items fraudulently purchased from QVC. If someone could please contact me it would be most helpful. I have called multiple times and left multiple messages and have not received a call back. I can be reached through my email or by contacting the Sheriff’s Office at 706-439-6066.


Anneo-Marie Hoyle April 23, 2015 at 3:57 pm

On April 20th, 2015, I called Customer Service about a delivery mistake. I actually dreaded the call because it was complicated and sometimes customer service is simply not interested.
“Valencia” was the representative who helped me and I do mean helped me. She was understanding. patient, and intelligent. I appreciated her very much and wanted you to know this about my experience.
I really don’t know if the problem will be satisfied until my Visa statement arrives. However, I was pleased with my dialogue with Valencia and have no reason to think this matter won’t be settled favorably.
Find out where she is and give her a compliment. These reps are your first line to the customer. Believe it or not, they are important to the success of your company. Remember you didn’t always have the prestigious position you have now. Anne-Marie Hoyle


R April 9, 2015 at 1:45 pm

I think this is worth noting for anyone that sends anything back using the QVC label and packaging. I happen to notice that on your label it says $6.95 to be deducted from refund. So I looked and the original shipping was $6.00. I am returning (1) item why would it be more. Ah the plot thickens so I got on line and did a CHAT session to ask. Not only are you getting charged the $6.95 you will get charged whatever the cost of shipping it back is. So in my case the original purchase to be returned cost was $19.95 now you have to add the $6.95 and let’s say another $3.00. so $9.95 are you kidding me? That’s half of what the original purchase was. I suggest you watch this on your returns.


Debra April 17, 2015 at 8:39 pm

I agree very sneaky indeed To above commenter.My problem is a little more complicated.I have been a member since 1998.I have an EXCELLENT standing with the company and have easily spent over 30,000.00 the bed alone I bought cost 5,000.00 adj.temp sleep number bed.With that said My husband bought a sealy bed for my daughter in October.made the first payment and put it on flex pay 4 payments at 99.36.In January my husband was hospitalized he had to be rushed in for open heart surgery and was in the hosp.for 2 weeks and then rehab.He is self employed until this date has not returned to work as per the surgeon.The bank suggested my husband up date his cards since he was in the hosp.Not remembering QVC.Everyone called us or wrote to us and we updated with the other merchants..Everyone but Qvc.Mind you I am a member since 1998.Not one employee called or notified us until march.I called today and found out I was placed with collections.99.00. Flex pay?I called in March placed an order provicta bread….customer service said nothing..I placed the order no block no warning.Received my order.No problems until TODAY.I called cust service spoke to Monique in Texas who was more interested in getting off the phone than solving the issue.What has me floored I was on the phone with Julia in the Presidents office its a joke she refuses to let me get a message to himthe CEO she informs me he appointed 5 people to act on his behalf.I told her thats not a transparent CEO who values his customers.I have been a loyal customer since 1998 and Julia who represents the Ceo states to me not Once but several times.They dont look at that they dont have time to look at your membership history.Nor do they have time to make phone calls to their beloved customers that they say they value… (sure)???? I was shocked to know that an employee at QVC is paid to talk and treat a customer with my long history of ordering in such a dysfunctional way.Then to tell me after 3 months we have the right to put you in collections I said Miss that isnt right you did not reach out and contact me about your difficulties with the payment.Of course I would have gladly updated the records.My husband almost died.we were very behind with everything.This doesnt give the right to Qvc to prematurely place a customer who has given QVC so much BUSINESS.Does it make economic sense to sever the business customer relationship on one hiccup.Oh she would argue she is justified she wants the money.I have no.problem I am insulted that you would not text…email….call me to tell me there was a potential problem with my husbands credit card that you needed the new card number? Before you ship a long time customer to Collections.I told her I will give you the new card take me out of collections I will pay you directly.She said no I wont do that.She said you have to call me every month with the 99.00 payment said I want to speak to the Ceo she refused.I told her I was calling the Bbb…and consumer affairs for poor handling of my account.She said than the CEO will ans. That.Nothing else.These were Julias words.Just so all you QVC cust.are aware that CEO does not care about you or the length of your loyalty.Julia said we dont look at that.What happened to the days of Good Business like Zappos or Amazon when the CEO cares about feed back…. when he cares that a CUSTOMER says to his assistant I am sorry but after the way you treated me prematurely placing me in collections not contacring Speaking to me in a condescending manner I have no choice but to end any further business with you QVC…I will never order from you again I will take my business to HSN and Shop HQ. When the employee ans. you with “Is there ANYTHING else I can help you with” You know they don’t give a damn about you, just your money.They dont care if they insult you….they feel they are so huge my little amount I spend wont MATTER? Wrong the customers you insult, wrong and treat poorly Are the same ones you will meet on the way down.QVC you dont have a guarantee for the future….Nobody does.What makes me laugh….QVC sends me emails “Because you a are valued customer” check this out !Or tune in at this on….When I told Julie that, she said Oh that? Ha! Thats computer generated. Wow….what a way to talk to a CUSTOMER.Maybe some of the profits QVC makes they should invest it in coaching and development. Shame on you QVC..
Shame on you QVC CEO Mr Mike George your too big…your too busy to ACTUALLY speak to a CUSTOMER or two or take time to personally care.You instruct your executives to do nothing for 6 months just listen. IS THAT WHAT HAPPENED TODAY.WELL I MAILED MY CHECK FOR PAYMENT Today But I will no longer give business to someone who does not have the courtesy of time.


Anne-Marie Hoyle April 23, 2015 at 4:04 pm

I always paid to return a item to QVC. Most of the time, it was much less expensive than the $6.95. If the item was heavy, I used the pre-paid label.
I think QCV has the flat $6.95 because if you return a bracelet, QVC makes money: if you return a vacuum cleaner, you make money. It probably works that way.


Isabella March 30, 2015 at 8:41 pm

I just recently signed up for QVC. After my second order I find out my account has been locked/closed because someone who previously lived at this address did not pay or something along those lines. I have been charged for the item I ordered, but obviously I wont be getting it. I have had no luck in getting anyone to tell me when the amount will be refunded and have no proof the order was canceled, as I can not access my account. I think this is bs, how can they do business like this. I know have to cancel my credit card and wait for a new one to come.


Leroy Harley February 28, 2015 at 5:19 pm

I ordered an HP laptop in November 2014. My purchase was based on the information I got from your TV commercial which clearly stated for the Xmas they bundle my laptop to include office 365 along with several other apps. I copied and entered the product number in my ordered and expected my laptop which arrived. It arrived late from some Eastern country. I had to develop a curriculum and use of a laptop from work and did not use my new one right away so I did not notice 365 was not included. when I did I tried to get satisfaction by e-mailed twice and got no response. Finally I called (2/28/15) and got Monique who was argumentative. She was more interested in giving me a tutorial on your policies than correcting the problem. She all be told me that I was lying and the actors did not mention 365 as part of the bundle by saying when “QVC discover error they send out claimer to correct.” If no one complains how do you know and error was made. I told her since I based my ordered on the product number given at the end of the commercial and what your actors said during the commercials and not my miss reading specs, that I should get 365. I wasn’t the one who miss advertised. The argument continued and I ended by unsubscribing your ads. I am still contending that it was your actors that made the error (I copied the correct product number) and advertised a unit that did not included 365 and said it did. (not my fault). As I asked Monique is this kind of response of not correcting an error worth my not ever my ordering from you again? Her actions (silence) said it all. I am sorry that no one was willing to positively solve a ($79.00-$114.00) situation but rater lose a customer and possible bad publicity is bad service.


Javor Rickman February 26, 2015 at 2:38 pm

I ordered a tv the money was already taken out. QVC said I’m suppose to get a call from corporate and that was 2 days ago. Is QVC a scam: order number 4566600258. I had an expected delivery date and that was for the 25th of Feb


Lynn Z February 21, 2015 at 8:58 am

I won in your last Project Runway contest..a gift card.
I never received a confirmation, heard nothing.
I e-mailed customer service and was told they knew nothing about any contest, it must of been sponsered by someone other than QVC.
( it states QVC on the contest and in the rules)
I have been given a complete run-around and basically made to feel like I am either a liar or I just made this up…has been nothing but complete and total frustration. I cannot believe QVC just simply denies they even had this contest..I even shared the link to it on their page. People need to be made aware of a company that would do this..


Barbara February 6, 2015 at 10:29 am

I ordered a Temptation adaptable set that from the presentation on the show it was supposed to come with lids. Well it didn’t come with lids. I called Temptations they said it didn’t come with lids I also sent an email to QVC and they never responded to my email. I made a comment or a review on the website which Was said was not an acceptable review . It wasn’t critical as I like the piece it just didn’t come with the lids. So I’m so I’m a little taken back by your response. And I think if you dont get better customer service I may have to start shopping with HSN instead of QVC.


maryann belardo February 4, 2015 at 5:20 pm

in may of 2013 I ordered a dell laptop. with it came a 4 years tech support. I am having a problem and need some support. when I called the number given for tech support with my order (1-855-2348357) it does not work. there are no techs that come on. I called customer service and was told this is the number. I am not an idiot and I know how to dial a phone. the number does not give any tech support. the customer service person could not help me any further. now I am stuck with a computer and no one to help me with it.what happened to the 4 years of tech support I was suppose to get. how can qvc, who I always trusted and have been a customer since before you were qvc., have let me down. I don’t think I will be dealing with you any longer, you have disappointed me very much.


ET February 4, 2015 at 1:31 pm

My mom has been a loyal viewer and shopper of QVC for many, many years. Quite a few years ago her acct with them was left unpaid as they had to file for bankruptcy. This was a long time ago. It was only a couple hundred dollars. My mom couldn’t pay it because she was in the hospital. She spent almost an entire year there after a transplant. Now if she calls QVC to place an order, that she’s trying to pay for with gift cards she was given they won’t even let her place the order. Absolutely ridiculous. She’s not trying to use credit, the orders would be paid in full with gift cards that I paid for already for her. Had they not been ruined by medical bills her acct wouldn’t have gone unpaid. I certainly won’t order or buy gift cards from QVC again if you give people a hard time when they try to use them.


ashleigh February 2, 2015 at 2:47 pm

I am happy to see I am not the only person who has been completely screwed by QVC. The customer servicebis absolutely terrible and a bunch of liars. They should record the conversations these people have with customers! I ordered my hisband an xbox one on the 20th of January. QVC was quick to take my payment as they took it out immediately. I had ordered with them in the past but had moved and had a new address from the previous times I ordered. Apparently that completely stumped them and they did not even ship or process myborder because they were unsure what the correct address was. So instead of the logical thing to do by calling me to verify my address they never contacted me. I should also mention that this was a birthday gift for my husband before he leaves on a 6 month deployment (he is in the Navy) and was supposed to be delivered the 28th his birthday and the estimated delivery date QVC gave me. So naturally when my item did not come that day and made for a terrible birthday for my husband I called them the 30th inquiring where my order was they claimed that they couldn’t verify my address so my order wasn’t even processed! I was upset so the customer service representative said she would have my item overnighted with UPS and I would get in next day. So then 2 days pass and again no xbox. So I call again. This time I am told that they have no odea why someone would say that because that has to go through the corporate office and it takes 72 hours to contact them! After I was very upset he said he would have corporate contact me the next day. Well that was today. I waited for their call and got sick of waiting so I called again. I got to a supervisor after explaining my story and she said she had no idea why I was told that corporate would contact me because they do not do that. She then said the order is processed today. So I asked when I would recieve my order and she gave my an estimated delivery date on Feb 9th! 13 days after my initial delivery date estimate and 20 days after I placed the order! Not to mention way past my husbands birthday and by the time it comes my husband will be sailing on a naval ship to the middle east for 6 months! I mentioned that had I known this would be such a circus I would have cancelled my order and bought it from someone else amd the woman immediately cancelled my order which I did not ask her to do. So I had to call back and tell them not to cancel my order! They do not even try to keep their customers or make them happy. They said they could not expedite my order, could not reimburse my shipping payment, and that there was nothing they could do. Even when I said I would NEVER recommend QVC to anyone or order with them again they simply said okay. Wow! I would be doing everything to make my customers happy and coming back if I were them! So needless to say I am very unhappy, will never order with them again, and will never recommend them to anyone. They clearly also have no respect for the U.S. Military or their customers! I will be looking into a class action law suit against QVC so if anyone has experienced something similar to this please reply so that we can get what we deserve for how they treat people who give them a lot of money! QVC is a nightmare!


Mel January 28, 2015 at 8:41 am

Customer Service is appalling.
On 12/31/14, I placed an order on for a purple Dyson DC65 Animal Ball Upright vacuum with 7 attachments. It was paid in full with a Chase VISA credit card in the amount of $529.70

On Thursday, 1/8/15, I received a package from QVC that contained a red Dyson DC25 vacuum. The vacuum was taken out of the package, placed together, and used by myself and my father to clean the living room. We then realized it was the incorrect product upon noticing that the vacuum was not purple. This was further established as the wrong item through the comparison of the model number on the box and the model number on the packing slip. Upon this realization, I reached out to a customer service representative, named Steve, who stated that the item was in fact the incorrect product. He checked his computer and proclaimed that there were over 6,000 of the DC65 in stock and there would be no problem rectifying the issue. I explained to Steve how I had used the vacuum, and he said that it still was not a problem since it was QVC’s fault for sending the wrong item. Steve set up a UPS pick-up, and on Friday, 1/9/15, the red Dyson DC25 vacuum was sent back to QVC.

After approximately 2 weeks, I noticed that I had not received a confirmation email in regards to the returned product. Also, I could not find the returned item in my account section of the QVC website. I sent an email questioning this through the QVC website, and was promptly replied to. A representative, named Krys, emailed me stating that the order had arrived but the item was being sent back to me because ‘it was an old, dirty one, not one that would have been sent from QVC.’ I expressed confusion and concern, inquiring how that could be possible. Krys’s response was incredibly insulting. She stated that the warehouse noted the vacuum being ‘very dirty, and old vacuum of a different brand. It was not a new item, nor something used only a couple times.’

This email prompted me to call the QVC customer service, and I spoke to Sonja. Sonja filed a claim on my behalf, and told me to wait for a reply.

The next day (1/23/15) another representative named Debbie called my home phone and was argumentative over which vacuum was originally sent to me. She could not believe that the red Dyson DC25 was sent in place of the purple DC65. She disputed the quality of the product when I received it, the box it was shipped in, and was insistent on the fact that QVC did not sell the red Dyson DC25. Debbie reported that the warehouse workers were adamant that the purple DC65 was sent to me because ‘they know everything in their inventory’. However, as we were speaking over the phone, I began searching for the red DC25 on the QVC website. Within moments I was able to find that specific vacuum model. The QVC model number for the red DC25 is V33190. After proving to Debbie and the warehouse individual that the DC25 vacuum is sold by QVC, and that they’re entire basis of refusing my return was wrong, Debbie suggested that she would investigate further and call me back.

​Twenty minutes later, Debbie called my home phone and offered to exchange the wrong vacuum with the originally purchased purple Dyson DC65. However, because of how I had felt ridiculed, and the atrocious way in which the customer service department had handled the issue, I asked for a refund instead of an exchange. Debbie aggressively replied “my manager didn’t even want to do an exchange for you. So if you want a refund you’ll need to go through your credit card company for your money back.”

​Debbie called my home, again, on 1/26/15. She stated that she needed the red Dyson DC25’s serial number to give to the warehouse in order to verify that the vacuum was one that QVC sells. She informed me to take it out of the box and look under the dust flap. I found the number and gave it to her (AG8-US-FKR6136A). I did not need to take the vacuum out of the box, as the serial number was on a sticker on the top of the DYSON box. Let it be noted that UPS had delivered the returned red Dyson DC25 not more than 20 minutes before the call. Since I had already received an email with the return label, I wasn’t going to open the box at all. Only print out the label, and immediately put it on the front step for another pick-up.

Debbie called back later and advised me that she was having trouble obtaining the verification from the manufacturer. Debbie then suggested that before I send the vacuum back that I clean it thoroughly.

I took it upon myself to investigate the serial number, and called the Dyson customer service. I spoke to a woman named Leslie (ext. 280) and she verified that the serial number belongs to a red Dyson DC25 and that model of Dyson is, in fact, sold exclusively by QVC.

At this point, QVC is still denying my refund even though it has been proven that their reason for denying the return is wrong.


Tanya January 28, 2015 at 2:41 am

I’m at a total loss for words. Absolutely shocked and disgusted by the lack of customer service I recieved. And it’s a shame. I loved QVC. But this experience is almost unforgivable. I purchased a Sony ps4 glacier white bundle on easy pay. Hoping to give it to my brother as a birthday gift. The money was taken out of my account. But my order said “contact cs”. I called qvc and asked what that meant. The customer service rep told me that I had issues with my card information. Which was weird because I was charged. I contacted my bank anyway. My bank told me that qvc had my money on hold. Which was fine. So I called customer service again. And explained what my bank had told me. I was told to wait for a letter. A LETTER. What century are we in? I refused to wait for owl express to bring me my scroll. I mean seriously?? So I called customer service again and demanded a phone call. I was told to wait for a corporate customer service rep to call me back. No one ever called me back. At this point I waited almost 3 weeks. So I called corporate again. Very frustrated at this point. And was completely dismissed. I was told I had to wait for a phone call so that my easy pay would not be disrupted. So I waited. Still nothing. Later that day, I tried to log on to my account. I couldn’t log in. So I called customer service. They told me my account had been blocked and my order had been canceled. Then they accused me of writing fraudulent checks in 2010. I never write checks. I only pay with cash or debit. And was never late or missed any of my easy payments. At this point I lost it. I lost sleep over this. And even broke down in tears. I had to call my bank to make sure I was not a victim of identity theft. All I wanted to do was buy a gift for my brother. And all I got was bullied by customer service reps and accused of being a thief. When the real thief is you QVC. You charged my card. Held my money hostage for three weeks. Cancelled my order. And gave me the worst/strangest customer service I have ever experienced in my entire life.


ashleigh February 2, 2015 at 2:51 pm

I experienced the exact same thing with my recent xbox one order! This is such crap. I am going to be filling a class action law suit if you would like to join since we experienced similar situations!


Tanya February 3, 2015 at 2:51 am

It really was almost an identical sittuation. I moved and changed my address too. I was furious to say the least. But it was a blessing in disguise. I purchased the same exact thing for $200 less on Amazon. This company won’t last long if they continue to treat people like this. I don’t want to waste anymore of my precious life and time with this miserable company. They missed out on a $600 sale. I’m never ever shopping QVC ever again.


Tanya February 3, 2015 at 2:57 am

I’m sorry you went through the same BS Ashleigh.


Deirdre Days January 27, 2015 at 11:15 pm

How distrubing to see in the 21st century this is being said on tv. Those 2 women need to be Ashamed of themselves & You as a company need to be as well. People from all walks of life have the same hair. What sad thing to see.


Kisha Trussell January 27, 2015 at 9:46 am

I am very upset at a video that I just watched on your network. In the video the two female Caucasian women hosting made some very disrespectful comments about the African American Models hair. They are there to promote the sell of a bag not to talk about her hair. They owe her an apology and should be told to keep their personal opinion to themselves. The model on the other hand stayed professional and did a great job.


Samantha McGuire January 20, 2015 at 2:47 pm

Very disappointed in QVC!!!!!! First time customer…AND THE LAST!!!!!! Ordered a LaZ Boy chair at the beginning of January. Received the wrong char. After getting run around by Customer Service on the chat and on the phone, I was told a replacement was being sent out and someone would pick up the wrong chair. Received the new chair, open the box and lo and behold….it is the wrong chair again!!!!! After calling Customer Service again, I was told the correct chair would be hand picked and re-sent. In addition, I was told a 10% refund would be placed back on my credit card. Call a week later to find out what happened to my refund and was told they can’t put a refund for that kind of problem and I have a QVC credit. Which I will never use because I will NEVER order from there again. Have been trying to contact the corporate office for 3 days. All I get is voicemail saying someone will call me back….haven’t heard from anyone yet……..VERY UNSATISFIED CUSTOMER!!!!!!!!!!!


Kim Vernell January 11, 2015 at 11:57 am

Anyone who wants to join me in a class action suit please contact me at ***….the attorneys are the BIG TOBACCO attys that will file it. Watch QVC stock plummet as for anything I do not receive credit I will dispute it!


Kim Vernell January 11, 2015 at 11:48 am

I am going to file a class action suit against QVC within the next month. I was told that notwithstanding the holiday return policy the three UNUSED items, returned on 12/29 would not be “returned” and are being returned to me because I did not write HOLIDAY RETURN which has never been required nor does it say anything like that on the invoice on either side or even on the net in the holiday `return policy. I asked one csr if I could record her answer & she said yes as it is illegal to record without consent . After emailing , calling etc they finally said they would return the 3 items (total $102) & I could return them & they would overwrite it which is insane but what could I doo it was already being done.I also had already sent 3 more pkgs back , some items bought for myself in the last couple weeks that made me break out! Also I tried to cancel the mini Ipad & Fitbie b/c my Mom said she is not that technologically savvy to use them. Yesterday a supervisor told me that the REAL reason was in the last 18 months I returned more than I kept which is true b/c the quality has been horrendous. Over 29 years I have spent at least 100k, I used to buy clothing, GOKD necklaces, bracelets, rings now the jewelry is garbage. I keep trying, hoping wanting to love something OR I will buy one thing and it is beautiful go back to get other colors & they are awful. Either color or size is way off. Is it MY fault that their quality control is in the toilet. I will not buy anything from them ever again but & have spent a FORTUNE in S& H, This is not convenient & expensive on top of it! However since I have the best attorneys on my team and a Mom that can get this published I need to put it pur there. My Mom used to work with the former Pres od HSN who is now the CEO/PRES pf Chicos,White House/Black Market, Soma & Boston Proper & if you return anything to HSN you are credited within TWO days. No wonder Patty Reilly left & now Lisa Robertson too! The other day , on shark tank, a couple had a product & said they sell for $19 but they have a deal with QVC wherein they only receive $2 for each $19 unit. Lori Grenier almost fell off her seat & looked duly embarrassed. Anyone wanting to join in the class action please contact me at ****


Burney February 12, 2015 at 10:54 pm

I wish this site would not block your email addy I would love to join you in a class action suit against QVC and their bogus holiday return policy. I am experiencing issues of the same kind after purchasing items that were never used during their special Christmas program in August guaranteeing returns until January 31, 2015. WRONG!!!! Now they are threatening my good credit and continually giving me the run around in standing by their advertising. Truth in advertising NOT! More bait and switch and I used to enjoy shopping with them NEVER AGAIN!


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all you have to do is spell it out


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Annie Mae Looney January 8, 2015 at 3:12 pm

I purchased 2 LG tracfone prepaid android 4.5 touchscreen w/1200 minutes telephone on Dec. 17, 2014. They both have the same order number therefore I can only get the minutes for 1 phone. Please HELP me.


Annie Mae Looney January 12, 2015 at 7:50 pm

After I posted a comment on Jan. 8 my problem was corrected on Jan. 12. Thank you so much QVC.


Migdalia Burton December 26, 2014 at 9:04 am

I ordered 2 Samsung Galaxy tablets for my twin 10 year old sons. I ordered them on Dec 20 and it was supposed to be guaranteed holiday delivery by Dec 24. I noticed that the next day my order still said in process so I was worried and called customer service I was assured that I was getting my tablets on the 24th since it was “guaranteed holiday delivery”. Each day I called I was told the same thing. Then on Wed the 24th, when I hadn’t received my order by 3 pm I called and was told that “they shouldn’t have told you that” and was informed that my order was never actually placed correctly and was not going to ship! I spoke with a supervisor who said he was sorry and that the vendor was emailed and hadn’t got back to them so he was “hoping” that they would be shipping the items and “maybe” I would still get them in time for Christmas, which at this point is hours away! He then said “if not then maybe Friday”. I CANNOT believe that I went from guaranteed, to ‘hoping”, and then “maybe”. I was so sick to my stomach that I cancelled the order on Christmas day and it still said In Process, guaranteed holiday delivery 12/24. I called today 12/26 to confirm that it was cancelled and was told that on big ticket items my best bet would’ve been to speak to someone to place the order and not do it online. What?! Doesn’t this company do online orders? Isn’t that part of what they do??? This was my first time ordering with this company and I cannot believe the level of incompetence that I had to deal with. Needless to say my boys didn’t get their big surprise. I should have never trusted this company! I thought I was dealing with professionals. I will take my business elsewhere. I am absolutely disgusted!


Pam Blanchard December 18, 2014 at 9:21 pm

QVC just lost a customer today in me.I ordered a doll for my granddaughter and a spanx for myself on same date.I recieved two spanx and called QVC to make them aware of it.They charged my bank acct twice but credited my acct the next day.I even asked cust service to make sure my doll order was not doubled and she assured me only one doll was ordered.Yesterday I recieved one doll from my mail carrier and the second doll by UPS on same day so I checked my bank acct and it was again,charged twice.I called cust. service and explained it to them and the gentleman told me that I only received one and billed once.I had both dolls in my hands and my bank acct showing the amount taken out on two seperate days.My bank said for me to get them on 3way call to verify what I was saying but again….I got the runaround.I even emailed them to explain this and was told the same BS saying I only received one doll and billed once.This is going to put my bank acct. on overdraft due to their mistake.So basically,I was called a liar,not once,but twice.I’m DONE!!!!


Pam blanchard December 19, 2014 at 1:50 pm

Qvc made everything right once someone called me back.They even told me to keep second doll so I donated it to church for a girl in need for her Christmas gift.


Tasha W. December 18, 2014 at 12:36 pm

I am a little disappointed, however, it appears that I am not the only one. I was charged twice for one purchase. Called corporate and was put through the VM. Called CS back and was told that they put the request in this morning, and waiting for a response. What kind of response you need to credit the monies back to my account. Hopefully these items are new.


jestina coker December 12, 2014 at 7:09 am

I bought a laptop from QVC still paying for it now the laptop is not playing video I called QVC for an exchange customer service representative was unprofessional I didn’t like the way they talk to me very disrespectful to a customer and the supervisor came on the phone as I requested she gave me back talk and hung up the phone on me very disrespectful and unprofessional


SUSAN BARONE December 15, 2014 at 10:32 am



Mrs M Waters December 6, 2014 at 9:38 am

Unfortunately unable to copy and paste aforementioned email response from QVC UK.if you would like to email me I will forward to you


Mrs M Waters December 6, 2014 at 9:35 am

dear sirs . I am a member of Qvc UK. I am not sure whether you are aware of a recent email received from my friend . It is regarding disparities raised during Cancer charity night. In conjunction with the BBC. It appears that the whole thing has been placed into jeopardy,because of underhand activities between admin and presenters on UK site. I am hoping that this matter will be dealt with fully and that QVC USA will look into this further. This issues is causing bad feelings between the community with the UK and people are furious if a underhanded attemp has been made to breach QVC policy regarding gifting to people within your business community.
I will now forward the email to you.


karen wharton November 22, 2014 at 4:29 pm

My complaint is simple. I bought a dooney and bourke purse 2 years ago from qvc. The lock fell off and I called a qvc represenative what had happened and she told me to pack everything up and send it back so that it could be repaired. She gave me all the order numbers and even how to write the letter. I did exactly that. A couple of days later the purse was sent back to me in a box minus the locks and a form stating the 30 days had expired . So I called and spoke to a supervisor, who basically in so m any words I was just out of luck on this one. I am so frustrated with the mis’ll eading attempts as well as the attitude of non caring reps. I now have a $300.00 purse that I will try to get it fixed or never carry it again.I hope these complaints reach the executive s of this company!


Kathy October 30, 2014 at 2:20 am

We ordered a Thomas Kinkade clock once & it was broken–we could see it broken without opening the package & we returned for credit….no problem. So, can you please explain (confirm) how this happens. I think this is what happens.

You are a distributor not a manufacturer. The product comes to ya’ll prepackaged to resell/ship off your shelve. You DO NOT get 50,000 bulk & package them individually, ETC! It was an a little quality error that maybe your picker or shipping Dept. should have stopped the shipping?


Everett October 14, 2014 at 1:16 am

Discourteous QVC host/hostess behavior:

1) I happened to be watching QVC last night when Oscar (guest) was describing a high- megapixel digital camera product. Near the end of his presentation, Rick (QVC host) rudely stepped in front of Oscar with a poster size picture enlargement, without pardoning himself. I’ve seen several of Oscar’s presentations wherein he has always exhibited a gentlemanly demeanor. I thought Rick’s overzealous behavior reflected poorly on your organization.
2) My wife was watching QVC earlier today when Jill (QVC hostess) introduced the Joan Rivers sales representative. Jill’s overzealous behavior was characterized by numerous interruptions effectively preventing the salesman from elaborating on his product offering. Jill’s behavior reflected poorly on your organization.

While we understand the marketing focal point is sales, profits should not come at the expense of civility.


Sheila October 8, 2014 at 4:43 pm

About 15 years ago, a friend of mine who loves jewelry, was dying and couldn’t get QVC where she lived. I ordered lots of jewelry for her to see, but she didn’t live long enough. I returned everything and was told my account was closed because I returned more than the national average. That means some people returned more than I did, as well as some returned less. Okay, that was 15 years ago. I have contacted QVC several times and was finally told I was barred FOR LIFE. Recently a friend of mine ordered a Tracphone and I asked her to order one for me, which she did. I thought I’d try to order something for myself to see what would happen. VOILA it went through. I ordered several things over a period of about 6 weeks and all of a sudden last night I was barred once more. No notice, no nothing. I called to see what was going on and was told QVC had erred in allowing me to charge. They could see I had charged a lot and said I should write to the executive office to see if they would do something. Instead today I called. Got a recording during business hours. Was told by the operator they were helping other people and would call me back, but when, she didn’t know. Yes, you are right Shop HQ is MUCH MORE CUSTOMER FRIENDLY. I had ordered David’s cookbook – CANCELLED. I had ordered the 4 in 1 slow cooker by Ninja, CANCELLED; I had ordered some lock & lock products which were on waitlist – CANCELLED. Do you think I can stop making payments on the items I have because of their mistake?????


k. syres September 6, 2014 at 11:23 pm

There should be a tribute show for Joan rivers. I think Selling some of her products and donating the money to one of joans charities would be nice. Let the hosts tell their favorite stories about Joan, etc…. She deserves that much from her qvc family. A 2 minute video on your site or your fb page is just not enough.


Angela Harding September 5, 2014 at 7:23 pm

My name is Angela Harding and I cannot begin to tell you how DISAPPOINTED I am in QVC.
I tried to log in to my account today and kept getting an error message. I called customer service and they said corporate cancelled my account and order.
The customer service rep also said that someone “allegedly” called me from Corporate to verify some financial information but I have no missed call and NO VOICEMAIL on my phone.
The rep also said someone called me at 2:53 eastern time and my order was cancelled at 2:56.
I do not know what the problem is but I cannot believe that this is how QVC does business.
I am trying to spend over $400 dollars with this company. What kind of nonsense is this!!?!?
I was given a phone number at corporate that just keeps taking me to a voicemail that I am SURE NO ONE will ever answer.
I am going to make sure I tell everyone I possibly can and get on every website I possibly can to let people know about the business practice of QVC.
You should be ashamed of yourselves.


Susan November 21, 2014 at 2:09 pm

I have just had an awful experience similar to yours. After many years of being a loyal customer ( since 1990’s ) my account was also suddenly canceled. I tried to log on to check on an order, and to pay off two small easy pay purchases I had made. I was told they had duplicate accounts in my name and that I owed money for some easy pay orders dated over five years ago. I have spent in the thousands of dollars over the past 20+ years and have always paid ALL easy pay orders in full. Not only am I reeling because of the abrupt closure of my account, I am also furious that nobody contacted me until now that there was a problem even though I have been shopping and making easy pay purchases ( and paying them in full ) during the five years after the “alleged problem”, but also because of the extremely difficult time I am having getting the problem resolved.

So long QVC, this is not how you treat long time, loyal, customers.


Tanya January 28, 2015 at 3:06 am

Oh my goodness they did the same thing to me! Shame on them. I guess locking accounts and falsely accusing your customers of stealing 5+ years ago is normal with this company…. Wow.


Gary price August 13, 2014 at 6:09 am

I had 1 payment left on my masterbuilt grill I ordered. I check my
Mail and I had $36.24 last payment went to nationwide credit inc. I
Called qvc to let them know about it and they said yes it was the
Last payment I settle it out that very same day I got the notice from
That collection agency. What it was I got a brand new credit card
And they were trying to charge last payment on the out of date
Older credit card i gave them the date on new credit card and it
Went right threw no problem I payed last payment 9-5-14.
Now it’s 9-13-14 and I just tried to order something
And the qvc customer service said it was on
Hold till corporate releases it. So I’ll just go to
Home Depot because they have the same


Victoria Cripps August 10, 2014 at 2:44 pm

I ordered an Bracelet from the Silver Show that was on the other night (approx 8-6-2014) BUT I may add the bracelet was not going to be Available until Nov … So I did order two of them before they ran out of the ones I was Interested in ; at the time of the show the Host Informed everyone that the money will NOT come out of your account until they ship the bracelet … Ok fine so far – the next day as I was checking my account I saw that QVC had taken out the money for the two bracelets I ordered the night before which was approx $94.00 – so not Expecting for that money to be taken out of my account it Totally messed up my account ; that was Not authorized !!! Now its a week later and I’m still trying to ask them to Release the funds from my account . THIS SHOULD OF NEVER HAPPENED !!! And when you call and Desperately try to talk with them about it they can care less and they just tell you oh I’m sorry it was a terrible mistake that should’ve never happened but they still won’t release the funds… Now you explain that one to me !??!!?!?!! That’s the way QVC Does Business ??!!?!?!


R K Thompson -Kilts August 8, 2014 at 12:46 am

QVC has definitely lost my business.
I am completely disgusted by the ineptitude displayed by so called customer service representatives.
As someone previously noted ‘ they are a joke’

It seems you might need to either rethink your logo and slogan of
Value and
Alternatively do a better job at training your agents and assuring that your ‘system’ functions better.
Shame on you QVC!


Sandra Ellison August 6, 2014 at 3:06 pm

I bought a 5 qt. pressure cooker, I think in 2002 or 2003 from you and it has been the best one I have ever had. The little piece that pops up to keep the pressure in will not stay in anymore as of yesterday, the 5th 0f August, 2014. I talked to customer service and they could only go back to 2004 so they could not find it. The name on the front is Perfect Pressure cooker, the model # is EPC460, and I think it is a cooks essential. My QVC # is 4367-8574 and I would appreciate it if you could find it in my records and let me know if I can get it fixed. I have had very few problems in the past, and have been a good customer. Thank you very much in advance, Sandra Ellison


nick August 18, 2014 at 5:58 pm

hello Sandra, nick; I’m writing as I tried to assist you in your quest for a part for a pressure cooker as I’ve been in same situation looking for spare parts for a tv remote and washing machine. the pc=pressure cooker you is owned and mostly exclusively sold via QVC and maybe 2 to 3 more outlets.; research web site,, this site says parts however I had difficulty in locating spareparts, it might be writing language used on this web page, however I including it as it will not hurt to go to site and call the 1800# and ask a question or 2.
call us: 1-800-591-3869
For outside of the U.S., call 1- 612-307-8021
e-Mail us specifically for:
Online Experience Feedback.
it looks like qvc should be able to assist you since this is an item that is currently still being sold by qvc. I know qvc customer service is horrable I learned that is to be expected from someone so rich they don’t have to give a dam, i.m talking about Comcast i.e. time warner(of cable) In 2003, Liberty Media acquires Comcast’s shares of QVC and becomes the parent company.
if you want or need more info. QVC you can try site: and or
well I hope this was of some help to you, if I can help in future send email. look for the BOYCOT on qvc will be happening soon, people are tired of horrible customer service.


nick August 18, 2014 at 6:52 pm



Troy D. Tyler July 28, 2014 at 12:14 am

I have been a long time QVC customer, along with my wife. My 25 yr old daughter, who lives with us, unknowingly got behind on her payments; 2 payments behind when she thought they were coming out of her account. QVC CLOSED my account and my wife’s account without even so much as an e-mail based on my daughter being 2 payments behind. They never contacted her either. I called and placed an order for a laptop for my other daughter because I was in a hurry. The lady on the phone completed the order and even e-mailed me a confirmation with order number and tracking information. My daughter called to check on the laptop delivery date only to be told the order was canceled. She told me and I called to find this out. I then called QVC only to be told that their policy is to cancel our accounts because my daughter had the same address!! I was then told that my only option was to WRITE a letter to the Corporate office and ASK if I could have my account re-opened when I did nothing wrong; neither did my wife. So, in essence, they want me to beg them to be able to buy from them when I did nothing wrong. Good-bye QVC, your stuff ain’t that good that I have to beg you to buy it.


Victoria Cripps August 10, 2014 at 2:22 pm

Good for you !!! I Absolutely agree with you you could always go on the other ones HSNand or ShopHQ … I have done ALOT of Business with SHOP HQ and they are ALOT better to deal with !!! Try them … But I have had a few problems myself with QVC and I can say – “THEY ARE NOT BEHIND THEIR CUSTOMERS” .. Which is a shame because they sure are there to take your $$ but if you need some type of help with a problem your having FORGET IT !!!!!!!! It’s a shame that they are like that ; I guess it Speaks for itself !! Good Luck !!


Patricia Whelan July 18, 2014 at 5:08 pm

I stopped watching QVC a long time ago. It was always the same stuff different day and I got tired of seeing the same things over and over. I don’t understand the programming. It would infuriate me when they would show jewelry and sizes would not be displayed. I would have to call to get the info. I also would get annoyed when the today’s special value would take up almost half of the entire show and then repeated again and again. I could tune in every three months and really not have missed much at all. I could not stand to see a another ninja or kurig coffee pot. I have closed my account and I now shop on Amazon which turns out to be cheaper.


Frances July 17, 2014 at 10:56 am

QVC customer service is a joke the reps will not let you speak they talk over you acting like they are on an assembly line or something. I have been trying to reach corporate and it dosen’t matter when I call all reps are busy and assisting others customers and never receive a return call. Qvc over charge you for items when you make a purchase and they go in and authorize your account any way they want to and give you no explantation false avertisement all the time. They have went in and authorized money out of my Bank account on serveral different occasions and was wrong and I have had to wait three or four days before it is corrected.


Maggie L July 11, 2014 at 7:35 pm

I remeber QVC when they were new. The broadcast when you announced you were changing your name to QVC. Your companies reputation meant something to you then. But now you must think you are invincible. Hello, you are not. So lets see how long it takes for me to get your attention. If you want to know why I will be blasting you on every media possible email me. What you did to my family and me was wrong. Stop lying and be up front about how you operate.


Stacey Knight June 19, 2014 at 11:01 am

I was sent a letter from qvc just oyt of the blue..stating they had temp closed my account due to problems with my account and will be considering permanant closure…problems?? I was naware there was any problems..I called corp. Only to get a run around and by the way was lied to by one of your reps. I have been a long term customer and have spent thousands of dollars woth qvc over the last five years..also i have recommended and reffered qvc to a huge amount of people..i am very very confused to why this is happening to my account..i have been a loyal customer..and live to shop with them..but no one none of the emplyeess at any of the phone numbers will give me details.or explain why i am being treated like this after spending so.much of my hard earned income with them…i do almost all my christmas shopping because i am very i and can not leave my.home only for doctors and treatments..someone please help!!


Troy D. Tyler July 28, 2014 at 12:09 am

I am dealing with a similar situation and also have been a long time QVC customer, along with my wife. My 25 yr old daughter, who lives with us, unknowingly got behind on her payments; 2 payments behind when she thought they were coming out of her account. QVC CLOSED my account and my wife’s account without even so much as an e-mail based on my daughter being 2 payments behind. They never contacted her either. I called and placed an order for a laptop for my other daughter because I was in a hurry. The lady on the phone completed the order and even e-mailed me a confirmation with order number and tracking information. My daughter called to check on the laptop delivery date only to be told the order was canceled. She told me and I called to find this out. I then called QVC only to be told that their policy is to cancel our accounts because my daughter had the same address!! I was then told that my only option was to WRITE a letter to the Corporate office and ASK if I could have my account re-opened when I did nothing wrong; neither did my wife. So, in essence, they want me to beg them to be able to buy from them when I did nothing wrong. Good-bye QVC, your stuff ain’t that good that I have to beg you to buy it.


Sherri June 18, 2014 at 6:25 pm

I ordered a Dell computer that was supposed to include microsoft office. It was not included. I did not realize it wasnt on my lap top until I needed it a few months later. when I called QVC I was told they need to request the software from microsoft and i should call back. when I called back i was told i have THIRTY DAYS to report anything missing from my order! i assumed it was already on my laptop. they REFUSED to honor my order and said i have to purchase my microsoft program on my own (I DID!! it was included in the price of my laptop). This is unacceptable and FALSE advertisment. From reading the other complaints it seems as if they make it a habit to conveniently forget to add what was promised.


nancy June 10, 2014 at 11:07 am

Customer service is pathetic. I left a message for someone in corporate to call me. Inette did return my call–she wanted to take an order. I said that I would like to speak to someone regarding the fact that i was on hold for over 3 hours last evening. She said that she was unaware of any problems. I asked her to escalate the call to someone who cares about the phone and internet problem that has occurred. She informed me that she work for the president and that no one else could help me. I asked her five times to escalate the call. She refused. She just kept saying “can I take your order”. I asked to talk to the operation manager–she said can I take your order. i asked to talk to the president’s secretary. She said he does not have one!!


Dawn June 9, 2014 at 12:10 pm

Mike, Dan, and Meade,

I am an auditor in the state of AZ. I have never purchased anything from QVC and was thinking of doing so. After doing my research, it seems apparent to me that your company has grown so big that you have forgotten about the individual customer. You may not think that one or two customers matter, but these individuals keep your company profitable. One closed account equals multiple closed accounts just by word of mouth. And then you have individuals like me who do research and say well I better not. Then people like me who then tells everyone I know what I have found out about your company and now you have lost a significant amount of new customers. Every little bit adds up until your company eventually goes under. So a little piece of advice from the individual customer, reevaluate the direction your company is headed in, make some changes, OR QVC will have no future. Come on, I don’t own my own business and even I know that the individual customer can make or break you. Take your heads out of your back side and stop being blind.


Troy D. Tyler July 28, 2014 at 12:10 am

Exactly right. They will fall very soon with their lack of customer service.


Kris May 31, 2014 at 7:56 am

Account was closed when inadvertently a purchased was intermingled with another account. Tried to fix it but made it worse. Called QVC to get straight and still receive the purchase January 2014. Was not notified the account was closed through today May 2014. No phone call, email or otherwise. I contacted QVC several times. Opened another account but unable to use my card to make the purchase. Only thing anyone can say is call Corporate Security. Please give some type of resolution.


Joseph Lee May 30, 2014 at 9:02 pm

A few days ago( May 28 around 9 am est.) I called Customer Service about my laptop ( which had lifetime tech support) not working. I had already called the tech support group the day before and they could do nothing with it..The Associate was helpful and understanding ( I do not have her name but it is on the order on May 28)
After speaking with her Manager a few times she told me that she could even exchange the laptop she went on to say that I could use the same box just change the box from Dell to HP since they all go to the same place. She also helped me pick out a comparable laptop. I noticed that the new laptop had a small amount of difference in the amount. She told me that she could credit the account after speaking to her Manager again.
She did say that she would send a email to the tech support group saying they maybe able to fix it. After a short conversation I told her I would call either way either to cancel the order or not.

Walter Blair from Computer Centers USA worked on it for nearly 4 hours and could not get it to do anything.On or about 2 pm on May 28. I called back QVC to explain that it could not be fixed..that the order could be placed .The only problem was that there was no notes on the account NO ONE knew what I was talking about. Very Odd.. Not only that I was told that “they worked at another call center and they could not reach them”

Needing a laptop for a upcoming business out of town trip I took it upon myself today to call the call Center in Austin Texas. Where I was told that the Associate was off for the week -end seems very coincidence to me never mind trying to reach the Supervisor or Manager that they got the OK from.So I was told by ” Celeste” that I would have to return the other laptop and then pay for another laptop when it should have been a even trade as I was told.

I feel that I was lied to by The Associate and NO one would take owner ship of the situation . Not even try and contact the Manager that was on duty and why was their no notes on the account? After she told me that she would.? So I had to take money out of my pocket to purchase another laptop..


Jose R, Garcia May 17, 2014 at 5:57 pm

call me at this number 413-796-XXXX so I can update my card information. thank you


Susan Frye May 16, 2014 at 3:43 pm

Dear Mr. George, I realize we are all human and make mistakes, but false advertizing should make you stand up and take note, your representives tell the customer how much too pay…

After two weeks waiting, for my merchandise, I receive a letter that I’m $2.68 short…..

How long do I have to wait now?…….

Mike enjoy you day!


Mrs. H. May 9, 2014 at 9:04 am

QVC has no such thing as “customer service”, and as one Nutrisystem representative put it, “QVC is nothing more than a warehouse distributor.” A perfect match with someone of the caliber of Joan Rivers.

If you all want to hear my complaint, contact me, I’ll send you a book. We are cancelling all of our auto delivery accounts. Today we are picking up a Kindle Fire – that you all sell – at Best Buy, and we shall have a wonderful day!


Kevin Ganey May 7, 2014 at 2:00 pm

My wife and I were shocked at the comments’s that Joan Rivers made concerning the three Cleveland women held captive. We could not believe anyone could be so cold, and heartless,to say what she said and think it was funny. We will not consider buying any of her products, or shopping any channel that would have her product’s for sale. People need to take a stand against remarks like these. This is especially true if you are a business that has the best interest of women in mind. These women went thorough hell, and we can only hope that you would not join Joan Rivers, in thinking it was funny.


Claudia B July 16, 2014 at 6:23 pm

I purchased a “brand new” HP Pavilion Laptop from QVC. After owning it for 2
Months it died. I called HP Tech Support and was told my Laptop was registered to someone else and that it was not under warranty as it was REFURBISHED. I called QVC back and spoke to several “Supervisors” who kept telling me that my computer was under a “limited manufacturers” warranty and that I needed to call HP. QVC reps never helped in the matter nor did my numerous calls to the so called “Office of the President”. I am in the process of filing a small claims suit as neither QVC nor HP want to stand behind this product. Per HP, I can pay for the repairs if I want the laptop fixed. I will
never buy another product from QVC again.


laura treuil April 30, 2014 at 7:53 pm

I have been a long time customer. After I spoke with your customer service rep today I will no longer be using your company to purchase anything again. I am not going to rant and put all my business out here. If you would like to know my problem please contact me. In todays time with money being hard to come by you can’t afford to lose anyone.


Brad Cowen April 28, 2014 at 12:25 pm

I am a fomer employee. I worked at the Rocky Mount, NC Distribution Center from Sept 2003 until September 2004. I need some help locating my W-2’s for those 2 years. Can you point me in the direction of someone that can help me please?


Bernie April 23, 2014 at 2:49 pm

I ordered a Dell computer plud a package that included Windows 8.1 in March. The Windows 8.1 program was not enclosed. I did not realize this until a technician came to install my computer and Windows. Since he was already there and already on the clock, He had to order Windows directly from Microsoft and download from their site. NOW QVC will not reimburse me for that even though I have already paid QVC for QVC to install it before delivery. Why should I have to pay for their negligence? They are just another example of robbers in business. Never deal with these cheats.


Tammy Taylor April 15, 2014 at 8:34 am

Finance Department :
I purchased an item from you (QVC) in good faith in May 2013 using my debit card. A few weeks ago I chatted with not one but 2 different associates who told me to return my item instead of making a warranty claim. When I first chatted with the one I thought this can’t be the correct plan of action. So I disconnected via chat and tried again telling the agent I was only inquiring about a phone # to call in order to get my vacuum fixed however both of them suggested I do otherwise. The last associate Stephanie went as far as mailing me everything I needed to send this item back. Seem pretty simple until I contacted someone once again because I could see where they were using the incorrect debit card information. When I contacted your customer service agent she stated that it had to be returned on the original card. I told her how that card had expired and that a new card had been issued back in July 2013. She said the bank would know what to do. I immediately contacted my bank who told me not once but twice that the card information was too old and couldn’t be used. Suntrust Bank Customer Service Rep Mark told me to call the merchant and tell them that the card was to old and couldn’t be converted over to my account. I once again contacted a OVC customer service agent telling them what I had learned. The last lady I spoke with told me that the funds would then come back unsuccessful as a refund and be placed into some sort of care account and that a check would be issued at a later date. So I wait and inquire again about getting a check refund only to be told now that it would be held as a credit to be used whenever. I realize that there are guidelines to follow however what I don’t understand is how you can’t refund what is owed to me using the same account it was taken from, yet when you contacted me to update my account because my card had indeed expired I did so right then. I updated my account with the new debit card information so that your payments could be received just as we had agreed when I made my original purchase. Yet months later I can’t be refunded using a different debit card # with the same bank account. I feel it’s only fair that my funds be returned in a check if your not allowed to use the new debit card on file. If I’m not mistaken a check was an option on my return slip but I decided to do the easiest and use my debit card information on file with QVC. What’s funny is how I was told it had to be returned in the same manner it was received -well I didn’t use a QVC credit to purchase the item so wouldn’t that be wrong as well? I feel that this matter is being handled unfairly. If I can update my account so you can take payments out -it is only fair that you return funds using that same information because the only thing that has changed is my card # that expired and needed replaced regardless. I’m not sure that this email will get the attention it deserves but I do know I will address this issue with every person possible. OVC’s policy only applies when refunding but not when taking payments. I hope to hear back from corporate about my concern. Via email or text is best as I’m hearing impaired. I have provided my information below.


katie g April 13, 2014 at 11:19 pm

I was trying to purchase an item through the easy pay option, I kept receiving a decline notice so I called customer service and they told me they weren’t allowed to tell me why my card was declined, so i called my bank and I already had a pending purchase from Qvc so apparently one of my attempts did go through, the agent had to of obviously seen this but choose to not tell me and instead let me attempt to make multiple purchases

Days later when I received the notification that I had made a purchase I clicked on “order status” and when i went to log into my account it was suspended. I called customer service and they told me it was suspended because my sister owed an outstanding debt to them from years ago at the same address, i informed her that we live in a mobile home park so i have my own home, my own lease, my own lots number etc. and she said i couldn’t make a purchase until my sister paid her outstanding debt with them.

After arguing with her for awhile she sent an email to cooperate explaining the situation and asking them to reinstate my account, I have yet to hear back from them and she said it may take up to a week and while all of this is going on they have a hold on my money in my bank account. Also how they can tell someone who is not my sister about her debts to them?


Jacque Nadler April 4, 2014 at 12:51 pm

I am disgusted with QVC. After being told that QVC would honor a warranty that Heys Luggage would not, they reneged on their promise. I was told that a replacement piece would be shipped out within the week. When I called to check, I was told that a letter was sent out stating that they were not required to do so and I would not be getting a replacement piece. They ARE still selling luggage from a company that does not exist. Heys USA closed its doors!
I no longer trust QVC.
It’s amazing that they are willing to lose a long time customer over this.


Dave March 26, 2014 at 7:06 pm

I will never buy from qvc again


Dave March 26, 2014 at 7:05 pm

They have the worst customer service. Not helpful at all. Treated like garbage


d March 12, 2014 at 6:03 pm

I so agree re bad CS lately.
I returned 3 computers all defective OVER ONE (1) MONTH AGO>>>> they STILL HAVE NOT CREDITED ME THE FULL AMOUNT. out of 6-7 amounts posted tp my credit cards I HAVE TO PAY THE CARDS, but QVC will not credit my accounts. They have the merchandise, I have the billing. I am filing a grievance w/the credit card company now… So they can find the problem w/crediting all my payments I have had to make for NO COMPUTERS IN MY POSSESSION>


d March 12, 2014 at 6:02 pm

I so agree about bad service lately.. The ‘SNOW” was used as to why they cant do anything for my credits that are owed me… WQhen is the snow melting so they can go back to work??????
I returned 3 computers all defective OVER ONE (1) MONTH AGO>>>> they STILL HAVE NOT CREDITED ME THE FULL AMOUNT. out of 6-7 amounts posted tp my credit cards I HAVE TO PAY THE CARDS, but QVC will not credit my accounts. They have the merchandise, I have the billing. I am filing a grievance w/the credit card company now… So they can find the problem w/crediting all my payments I have had to make for NO CMOPUTERS IN MY POSSESSION>


Kathy March 12, 2014 at 11:48 am

What has happened at QVC? I am writing a lengthy letter to the CEO this afternoon about products and customer “service”. Products that were always dependable are not even close any more and customer service does nothing about it! My friends and I used to compare what we bought almost every day on QVC, now we have our coffee and share our horror stoies. This is not good!


Monika February 27, 2014 at 5:30 pm

I placed an order for a dell laptop computer and they seem to be having problems locating the problem on why I did not receive it or was sent out which is a bunch of B.S. You have the worst customer service ever! I can’t believe the hassle I have to go through with you guys! My dad had received his laptop which is the same but a different color and I have not received mine yet! What the hell is going on with you people! You have lost alot of people’s business with your very poor customer service skills! I can’t believe I thought you guys were a good corporation to satisfy your customers, but I was so wrong about you people! You need to really change your corporations or you will not receive very much business from anybody to where you will go out of business!


d March 12, 2014 at 6:01 pm

I so agree I returned 3 computers all defective OVER ONE (1) MONTH AGO>>>> they STILL HAVE NOT CREDITED ME THE FULL AMOUNT. out of 6-7 amounts posted tp my credit cards I HAVE TO PAY THE CARDS, but QVC will not credit my accounts. They have the merchandise, I have the billing. I am filing a grievance w/the credit card company now… So they can find the problem w/crediting all my payments I have had to make for NO CMOPUTERS IN MY POSSESSION>


d March 12, 2014 at 6:04 pm

I so agree I returned 3 computers all defective OVER ONE (1) MONTH AGO>>>> they STILL HAVE NOT CREDITED ME THE FULL AMOUNT. out of 6-7 amounts posted tp my credit cards I HAVE TO PAY THE CARDS, but QVC will not credit my accounts. They have the merchandise, I have the billing. I am filing a grievance w/the credit card company now… So they can find the problem w/crediting all my payments I have had to make for NO COMPUTERS IN MY POSSESSION>


Peggy February 22, 2014 at 2:42 pm

QVC use to be good, they are awful now, I bought a 950.00 laptop DELL AMD A8 QUAD CORE. It arrived and it would not even power up. No one in customer service could do anything but tell me to ship it back 10 business days, will take 10-14 business days to replace…by they I’ll have made 3 payements with no computer. I asked for a supervisor, and none available was told would call me back in 1 hour, I am still waiting 24 hours later….TERRIBLE JUST TERRIBLE……..DELL really dissappoints me no quality checks done before sent this expensive computer out…..QVC REALLY NEEDS TO STEP IT UP…..STILL WAITING FOR A CALL FROM CUSTOMER SERVICE SUPERVISOR


jackie February 11, 2014 at 4:41 pm

I am extremely frustrated and disgusted with QVC Customer Service. Five months ago I allowed my sister to use my charge card to purchase an item. The following month she acquired her own charge card. Since then, on various separate occasions, QVC bills my charge card for her purchases. I have called and my sister has called numerous time to REMOVE MY CREDIT CARD INFORMATION FROM HER QVC ACCOUNT. I’m always told “we can not remove the charge from your credit card, your sister needs to call us”…she already has!!! Each time we both call, we both are told my charge card info “has been removed” from her QVC account WHICH OBVIOUSLY IS A LIE, otherwise it wouldn’t keep happening!!! I faithfully pay the balance of my charge card every month, and now because of this mess QVC has caused, I am charged a “minimum fee”. QVC’s screw-up is costing me money!!!!


Sharon February 11, 2014 at 1:49 pm

QVC customer service is just horrible. Forget asking to speak to a supervisor, called they are all at meetins, called two minutes later they are all assisting customers. Tracking a return is nearly impossible (yes using their return label). They have better give me my refund back. I will never use them again for any reason. Also calling their corporate heaquarters is a joke. No one ever returns a call.


Terry January 23, 2014 at 8:47 pm

I am a very longtime customer of QVC.
I have turned so many friends onto looking at and shopping on QVC. I have always said that the customer service at QVC was exceptional.
SOMETHING HORRIBLE HAS HAPPENED TO CUSTOMER SERVICE AT QVC…….there is none. I don’t know where it went but it is no longer there.
I have had 2 incidents since December 2013. A lazyboy ordered as a family gift went missing and no one cared and no one looked for it….it was ordered December 5tlh and it was to be delivered on the 16th. We took time off and waited to sign for the chair it never came and no one really cared. We were told to cancel the order or order another chair. No one cared at all that we were not getting this chair. It caused a horrible family argument and a family member went to Lazyboy and ordered a chair which was delivered in 2 days.
I did not expect to face another event so soon but we had an autodelivery of Honeybells that was placed December 2012 to be delivered on January 13, 2014. WE did not buy fruit expecting this large delivery of fruit. It did not arrive on the expected day but we waited a few days and we called. On Jan 17th
I asked when it was going to be delivered. I was told NO ONE KNOWS WHERE THE FRUIT IS OR WHEN IT WILL BE DELIVERED…. Do you want to cancel. I said yes. I told my husband and he said he did not want to cancel this order because this is one of his favorite fruits. I called back an hour later to reinstate the order. I was told that they could not tell me if I would get the fruit or not. I was told to keep checking my order status and that they would send my request to corporate. I then got a phone call telling me that the fruit would be delayed and that I would get it the week of the 20th. I kept checking and decided I should buy some fruit because no one could tell me if this order was cancelled or going through. I then found an email customer service and asked them to help with the order.
The service on line was as poor as it was with the people.
I have just now gotten an email saying they have cancelled my order even though I have asked them over and over to not allow this to be cancelled.
We are very upset that QVC has taken such a turn. It was great to shop with them for so many years but the service was the main reason for shopping there and now that that is gone we will go to the places who have good service and treat the customer with respect.
I will never be able to suggest that someone shops at QVC again because I would worry that they would be treated the way we were treated this past month. There has been no apology for the recliner mess and now the honey bell event. We will do Marshall’s, Amazon and Overstock who have wonderful customer service and after all these years we will not be using QVC.


Lisa January 22, 2014 at 6:40 pm

I ordered a laptop on 12/6/2013, when it did not arrive, I called the useless customer service line only to find out that they cancelled my order for no reason. I had to order a DIFFERENT laptop, only to find out they cancelled this order for no reason. I placed another order today for yet another DIFFERENT laptop only to find out that it might be delivered 2/25/2104!!! I called the vendor and they informed me that they need an order number from QVC, but wait,,,,, this is NOT the QVC order number. I then called CS AGAIN and asked for this information, only to find out .. you Guessed it, THEY DONT HAVE A CLUE….How stupid are these people in customer service? This is for my daughter in college who has enrolled in online courses and now her whole semester is going to be screwed up because now she will have to drop the online courses! SO, my next move is to call my attorney tomorrow to sue the hell out of QVC not only for having to pay a college for another semester, but also for all of the stress they have caused all of us and for the Laptop. This is the most screwed up place I have ever ordered from. I will continue to try contacting the corporate office, and if I can’t contact them, I’m sure my attorney can. DO NOT EVER ORDER FROM THIS SITE. THIS IS NOT THE FIRST TIME I HAVE HAD MY ORDER’S SCREWED UP FROM THEM.


Naomi Spears January 9, 2014 at 4:04 pm

I ordered a vacuum from qvc checked a week later to see if it had shipped only to find they cancelled my account I talked to three different people and a supervisor only to find out I need to write corporate to get my account reopened!!! Well I wasn’t given an address or email to do such so I guess that means to take my money elsewhere I’ll never do business with qvc again


Joyce T Redmond January 9, 2014 at 12:53 am

Corporate representatives contacted me after my numerous attempts to speak to someone about payments being rejected by QVC’s system; I wsa contacted by someone named Angel & Ann, also left a vm, but never called back. I connected Angel as well as other csrs to my financial institution to verify no request from QVC had been received that was rejected & that funds were available & the card I attepted to use was valid. I was told they’d investigate why their system was rejecting my authorized payments. When I log on to my account, I am unable to view the account for the leather jackets. QVC attempted to collect payments that were not authorized by me from my financial account. I finally authorized payments from another accoutn, which were mis-applied for the leather jackets. I have repeatedly requested that QVC show me payments applied to my QVC account & hae repeatedly been refused by the last csr I spoke to. My account DOES NOT show the payments taken from my financial account & when I log on to the website, it shows an unauthorized payment that was attempted to be collected by QVC was cancellec & it shows that I owe more than what I do on one item on the order, as well as it does not show the payments that were made & the list they sent me also does not show all of the payments that WERE made from my financial account to QVC for order # 4257886807- the 4th payments are not on the list, yet my financial institution show the payments were taken by QVC for the 11/2013 installments, but not on the date they were authorized. I have repeatedly been refused by cs, the last csr I spoke to, the customer service I requested & am entitled to as a paying customer. I have NOT received the investigation results & an explanation as I requested & the csr refused to request over & over again. This has been an ongoing unresolved issue since November, 28, 2013. VERY POOR CUSTOMER SERVICE & I HAVE NOT, NOT, NOT BEEN MADE TO FEEL LIKE A VALUED CUSTOMER BY CORPORATE REPRESENTATIVES AS WELL AS BY THE CSRs @ 800-345-5788, BY THE LAST CSR I SPOKE REPEATEDLY REFUSING MY REQUEST FOR THE RESULTS OF TEH INVESTIGATION & ARGUING WITH ME, COMPLETELY DISRESPECTING ME AS A CUSTOMER & A PERSON.


schmitt bernadette December 30, 2013 at 9:44 am

bonjour j aimerais travailler pour vous en France je suis une fan de vos produit et je fais de la publicitee de tout vos produits j aimerai avoir plus de renseignement sur votre entreprise comme la zone de vente votre methode de vente organisée ponctuelle et rigoureuse je souhaiterai mettre mes qualités au service de votre entreprise j aimerai pouvoir vous apporter plus d informations et repondre a vos questions lors d un prochain entretien Veuillez agréer Monsieur l expression de mes sentiments distingués Bernadette Schmitt


Cynthia McCauley December 26, 2013 at 12:35 pm

DO NOT ORDER from this site! I will expressing that to all my friends and family who are even CONSIDERING about it! You can NEVER get ahold of the main office! I am beyond pissed! this is by far THE WORSE PLACE ever!


Jo Ann P December 26, 2013 at 9:27 am

OMG!!!!! What happened to Christmas???????? I am very disappointed that all of the Xmas decorations have been REMOVED from your sets. Do you realize that Xmas is celebrated all week long? I turned on QVC this morning (12/26) and how cold the set looked. Local news stations, late night shows all keep their decorations up until at least New Year’s Day. Last year I, along with a few of my friends wrote e-mails stating our complaint. I don’t know who is in charge of the “set decorations” but maybe he/she should revisit the meaning of the “Christmas Season.” Traditionally, the season doesn’t end until “Little Christmas” which is on January 6th. Maybe next year – I’m hoping – you will keep your sets decorated throughout the Xmas week.


Hillary rose December 24, 2013 at 2:11 pm

Ordered a 60″ 3D TV that I was told would be delivered before Christmas. The company that’s suppose to deliver the TV sends me a email to set up a delivery date on 12/7/13 I call to set up the delivery date and they tell me they can’t find the TV in there warehouse and they would get back to me. It’s now the day before Christmas I’ve contacted QVC and the delivery company and know one has any answers for me. How does a 60 inch TV just turn up missing. Costomer service at QVC tells me they have to notify there cooperate office and that I would receive a phone call. Haven’t got a phone call from anyone regarding this situation very frustrated seeing as though I have family in town for the holidays and this TV was suppose to be set up In my living room for the family.


Michelle January 21, 2014 at 10:39 pm

I have experienced the same thing with a missing Sharp soundbar that no one seems to know anything about. I ordered it with my TV as a set. It has been over a month since I received the tv and almost two months since I ordered the set. Apparently, QVC has gotten too big for its consumers. Don’t order items as sets on this website. Still waiting for someone, anyone, to contact me.


Michelle March 2, 2014 at 3:37 pm

Still no sound bar or response from QVC. I do see where they don’t offer this as a set anymore, but it still HAS NOT solved my issue of no sound bar or offering of any kind of refund. It’s March 2, 2014 everyone, I ordered the television and sound bar set on November 27, 2013!!! QVC has some SERIOUS ISSUES going on that they need to take care of. Not pleased and not ordering anything else from them, at the very least until this is resolved and probably not even then.


Loq December 23, 2013 at 10:42 am

I ordered an item and selected the “Express Delivery” option via UPS. “Express Deliver” is the same as UPS 2nd Day Air with GUARANTEED delivery by the end of the second day. Remember, the key word is “GUARANTEED”. The guarantee of a timely 2nd day delivery is clearly stated on UPS’s website. QVC, however, displays on your order an “EDD” (Estimated Delivery Date), even though they have been close partners with UPS for years.

My order was due to arrive by the end of the day on December 20, a Friday. Long story short: Today is Monday, December 23rd and I still have not received the item for which I paid extra in order to receive it expeditiously.

It is clear that UPS is in breech of contract by not delivering the item as promised/guaranteed. And they will be dealt with via their states attorney general’s office as well as the Better Business Bureau and the FTC (Federal Trade Commission). Why all of these agencies? It is my opinion they are committing fraud by continuing to offer this service when they are aware that it is likely they will not be able to (pardon the pun) deliver.

QVC refuses to assist me. When … IF … I receive this product it will be returned. I’ve no idea where it is. Tracking information at UPS states it is “in transit” on a trailer truck..somewhere. I requested an immediate and full refund from QVC and they refused, stating they can only offer an estimated delivery date and nothing specific, therefore it is not their option to make a refund at this time.

I have been informed that should I pursue the same lines of resolution as I intend to do with UPS, it will most likely be determined that QVC will be complicit in committing fraud as well. They are aware of the issues that created the severe backlog of deliveries at the regional UPS hub through which my product order must be processed and yet they continue to sell the 2nd Day Air delivery service. I believe QVC is as culpable of committing a crime as UPS in this instance.

Both companies, who have made their CEO’s and many of their upper echelon executive executives multi-millionaires off the back of the consumer, should be ashamed of the way their customers, of which I am now one, are treated.

I will allow the attorney generals from the states in which these corporations are headquartered, along with the Federal Trade Commission, to resolve these issues. I’m confident I’m not the only consumer to be treated in this manner.

I’d never ordered from this television show before now and I will NOT be ordering from them again.

Caveat: Remember …. You always get what you pay for. In my case I got nothing! Which is equivalent to the type of service both of these companies offer at bargain basement rates.


Sydney Abrams January 3, 2014 at 11:42 am

I will NEVER order from QVC again….. What a rip-off… Thanks for the heads up


Bill Miller January 11, 2014 at 8:51 pm

I ordered a gift card for Christmas on 12/17 and paid the additional fee for delivery on 12/20. On 12/22 no card, called and was told there were problems with the company that sends the cards, and it was en route and would arrive on 12/23. The gift card did not arrive and I called the csi and was told that the card would not arrive before Christmas, and that QVC would give me a complimentary card for the same amount for my inconvenience. The card finally arrived on 12/30, but as of 1/2/14 I had not received the complimentary gift card that was promised. I called QVC customer service and was told that QVC representatives were not authorized to offer complimentary cards, and that they removed the additional fee for early delivery. They said that is all that they are required to do. I will never do business with a company that treats it’s customers the way that I was treated, and will do all that I can to notify other customers of the very poor customer service, and lack of care to customers.


rosemarie December 15, 2013 at 11:11 am

On nov. 26th I ordered a kindle fire and put it on check hold. On dec. 6th I called again to make sure everything was ok. I explained to customer service that I did not get paid till dec. 18th I was told on that date that I was good as long as I paid for it on Dec. 18. Well, guess what well, I called today 12-15 to find out that the person was WRONG. mY ORDER WAS CANCELLED AT MIDNIGHT AND QUESS WHAT. NO MORE IN STOCK. i EXPLAINED WHAT WAS TOLD TO ME. AND THE RESPONSE WAS SORRY. Spoke to supervisor Sandra and her response was sorry. A customer with qvc since 1987 and I no longer have a kindle fire on order. Nice attitude and I am sure if I was a family member one kindle would pop up.


Camile December 13, 2013 at 3:50 pm

QVC Sucks!!!!! I placed an order for a laptop and they cancelled my order and closed my account because of a mix up with phone numbers (I recently changed my number and accidentally gave them my former number). The phone numbers did not match with the bank but everything else did (address, name, card #) They didn’t even email (this was correct) me to let me know the issue, they just closed my account. I am a first time customer and was never told about their “verification process”. The person who took my order went so fast like I was just another number to them. This company sucks and is very very unprofessional!!!!!!!! Their customer service team is very unsympathetic!!!


schmitt bernadette December 13, 2013 at 8:10 am

j habite en france et j aimerais ouvrir mon entreprise en collaboration avec vous votre entreprise ne m a jamais deçu je commende en allemagne et je n ai jamais eu de problemej adore tout vos produit j ai manage une equipe de 5personnes tels que gestion du personnel du materiel je souhaiterai mettre mes qualites au service de votre entreprise j aimerai pouvoir vous apporter plus d informations et repondre a vos questions lors d un prochain entretien en attente de votre reponse veuillez agreer monsieur l expression de mes sentiments distingues


Aleysha November 27, 2013 at 12:41 pm

Qvc is quick to take people money. My boyfriend order me a laptop, they took money off his card but they end up cancelling the order because the shipping address wasnt same as the address for his bank card. now the stupid problem is, if people order something as a gift for someone then they are going to put the person they order it for address for it to be shipped. Customer service dude name james was a asshole who need to go back to training. Mind you i order a laptop with my card also that was wrong an had to send back. now the excuse qvc is using is that they have to get the return laptop that i paid for with my card back before the laptop my boyfriend order with his card can be ship. Now thats two different cards wat hell does his card have to do with my card. Qvc is bullshit and I rather deal with HSN…


Mary November 10, 2013 at 5:18 pm

Well, it’s good to see that I am not alone in this! Today, I tried to order a product from QVC, I informed the customer service lady that I paid off my account and that my QVC account had a credit of $53 dollars; and why had I been cancelled? She informed me because of my not using my card for a year, I told her that I had been making the required payments and had paid off the balance two weeks ago and that I had a credit, so my account should of never been closed or the card cancelled?! She couldn’t answer me….I was frustrated by their actions she asked me how I wanted to pay for the product that I wanted…I just told her to cancel the whole thing! Then she had the nerve to tell me that I would have to re-apply for the Qcard again…I told her why should I do that? Why can’t you reactive this card, she stated that once a card had been cancelled by them that a customer needed to re-apply….geesh! I said no thanks. I hope that people will think twice in ordering and going with QVC I sure did!


Jan October 25, 2013 at 1:38 pm

QVC closed my account with no explanation after years as a customer. I cannot fathom a reason. All attempts to obtain their reasoning has been to no avail; letters, phone calls. I think God has blessed me by keeping me from the problems I see others are having. I’m warning my friends.


bacon October 25, 2013 at 1:32 pm

Beware. After many years as a faithful customer, my account was closed without notifying me. I am a Sr citizen and have never in my life had a problem with any accounts. I attempted to place an order, that’s when I learned I was closed. No answer to ‘why’, but was told to write a letter to corporate. I did. No response. I called back and was again told to write a letter. So finally called and was told customer service would e-mail corporate and I should hear back via phone call within 72 hrs. Nope. So I phoned customer service again today and was told corporate denied my letter request…but they hadn’t notified me of the request. I was told there is no recourse, it remains closed. STILL no reason given for closing the account. After reading other blogs here, I’m thinking God has blessed me since I don’t want to order something and find myself in the worse bind others are in. I’m advising my friends.


Teresa Tyler October 18, 2013 at 12:00 pm

I placed an order on the 13th of Oct and on the 14th got a call from QVC checking to make sure it was me doing the ordering and no someone else, thats all fine. It’s now the 18th of Oct, still no tracking number, no one can tell me why my order has not been shipped except its coming from the manufactor. I called everyday requestiong a tracking number but got told several different things which none made a bt of sense. Today I called corporate, the lady was nice but said the same things, gave the same excuses but still she could not do much about it except contact the manufactor and call me and a few hours. Its been several hours, no call back, no email nothing so I called QVC again, the man was slowly trying to ecplain the same thing, as if he was reading it off a card.. I am so disgusted with the service, I am going to probably cancle it and fo to HOME SHOPPING NETWORK!!!! Why someone can’t call and get the info as to why my package has not shipped is beyond me. Guess this customer is worthless to then,


Cecilia Baker August 7, 2013 at 1:08 pm

I am very displeased with QVC at this time. I have been a customer for years now, but from now own I will shop HSN. I purchased a TV back in December and had it on easy pay for 6 months and during that time period my bank updated there banking system which changed my credit card from Visa to Mastercard. So, I called and updated my information with someone in April to make sure my payments would come out on time. Then I was told to updated it online also, so I did. My payment was taken from my new credit card on 4/2/13, 6/3/13, 5/17/13 and my last payment should have been processed 7/2/13. I received an email from QVC stating that I need to update my account in which I had already taken care of this before. So, after updated this information for the forth time after I received an email on 7/18/13 stating that I need to update my credit card again. At this point I was very frustrated because, I had already taken care of this. Then on 8/5/13, I receive a call from a collection agency stating that I was sent to collections because I haven’t paid my account. This is soooo frustrating because, if three payment had processed on my updated credit card why it didn’t for the final installment. I called QVC on 8/5/13 and they stated they are not sure what happened, so I want an answer to why it was taken on the previous months with my updated information and not the last month. I will not shop with QVC again!!


Min. Rodney Williams August 13, 2013 at 3:47 pm

Cecilia Baker, you are on target. I had a similar but slightly different occurrence that happen to me and I too am finished with QVC. They got 6 payments out of my wife and I on a five installment payment plan and like you, I enjoyed them and have been a customer for some time now but I’m through. Furthermore, I will influence others like me after I print your story and tell them mine.
We are all customers to someplace and someone and if the agents and customer service people are not trained to keep write down the simplest discussions b/w the customer and themselves(brief notations) when a customers calls in for a questions or a complaint then we are all in trouble. NO COHESIVENESS AT QVC.


Kendrick Abraham July 18, 2013 at 10:05 pm

I’ve been a very loyal customer of QVC for over the past 16 years & purchased thousands upon thousands of dollars in items… I’ve turned countless numbers of family, friends & co-workers your way to purchases their needs, especially when short of cash & easy pay is available… I only state these FACTS to show the gravity of my past loyalty, but your current actions of cancelling my furniture order without notification and rude CS personnel (I’ve spoken to a total of six) who are dismissive is totally unacceptable!!! I too work in the field of CS, but the difference is I ALWAYS TAKE OWNERSHIP of my customer’s issues to the point of resolution and make sure to ALWAYS return calls… Now my loyalty has reversed and just as I once praised QVC to family and friends, well you know what reverse mean!!!


Min. Rodney Williams August 13, 2013 at 3:49 pm

Good for you Kendrick…they are going bezerk over there. They got use to your money and took it for granted.


Natalie July 16, 2013 at 11:28 pm

I have been a loyal customer of QVC since they started selling on air!! I love the products and always had good experiences until recently. Something changed about thier customer service. You cannot get through to a supervisor at customer service when you have a problem and I tried calling corporate and wrote letters and no response. I must have spent $20000 in Judith Ripka jewelery alone. What a shame…another company going downhill quick….


Min. Rodney Williams August 13, 2013 at 3:48 pm



Richard Sharrock July 2, 2013 at 1:29 pm

Dear QVC
By your “firing” of Paula Dean you are telling the world you do not wish to do business with people who have EVER used a social group epithet. Well I have used more than one in my life time, so I have been fired by you.
My former position with your company was customer. cc: Sears Home Depot, Food Network, Target, Smithfield Foods, York Daily Record


Ann Knott July 1, 2013 at 4:48 pm

I am very sorry that QVC has taken the stance that many others have taken. What, you have no mind of your own. Sheep must follow!!! What Paula did was 20-30 years ago, and we the people are making a big deal of this now, when we have to put up with Baldwin, Sheen, dog killers, ex wife killers, politicans who committe fraud, cheat, lie etc.
We are a country full of hypocrites! Not a QVC purchaser, but know many who do. I will work on them to change or quit all together.


G. Wills July 1, 2013 at 1:50 pm

I order several items per month from QVC, however, I will be taking a break until the final decision is made regarding Paula Deen. We all should be so perfect that we never say or do something that we regret and wish we could take back. If we did, wouldn’t we like a second chance. Unfortunately for Paula her success has made her a target for those who wish to humiliate her and hate her for what she has accomplished in life despite obstacles.


Patty June 30, 2013 at 9:11 pm

While QVC takes a pause from Paula, I will be taking a pause from QVC. What is wrong with this picture??? You take a pause from Paula yet you continue to have Dan Marino (post “love child” incident) on air and praise him like he walks on water. Talk about discrimination!


Marsha Marston June 30, 2013 at 5:25 pm

I am appalled that QVC has made the decision to drop Paula Dean. She made her public (and as far as I am concerned) sincere apology. However, QVC has decided that isn’t good What you are doing is just as bad as what she was accused of.

When you bring Paula Deen back, I will be back as a customer.


lorraine June 30, 2013 at 3:55 pm


Lately I’m a little confused over exactly what racism is.
First let me state that i’m not writing this to piss anyone off, i’m not a racist! However as a white women I do have some questions that maybe someone can help with the answer.
So the B.E.T NETWORK,( Black Entertainment Television) Which i’m fine with and watch, however what if there was a W.E.T NETWORK (White Entertainment Television? Would that be considered racist? Is it racist to have an all black network?

United Negro College, OK, how about Caucasian Community College? racist?

I realize the black community look at these things has an achievement and they are, however has a white person, could I look at it has racism?

And the big “N” word. Not a pretty at all. And If you say it has a white person, your automatically labeled a racist. What i don’t understand is why is it ok for a black person to say it, but not a white person. I guess what I’m trying to say is if you considered that word to be a racist word then make it so, but if you say we can, but you can’t, isn’t that racism? Doesn’t that make a divided in colors right there? And isn’t one factor of racism when one color can do something but the other color can”t??
Now i’m not saying its ok to call someone that name, all i’m saying is pretty basic, whats good for the goose is good for the gander. plain and simple, really.
I cant go around calling my white friends “Crackers” and then tell my black friends they can’t say it cause their not white, See where i’m going with this?

Listen, I don’t give a s*** that theres a all black network, or a United Negro College, all i’m saying is N***** is a racist word NO MATTER WHO’S SAYING IT! But i’m not going to throw someone to the wolves for saying something that they said in anger, Hell, I’ll admit it, I’ve said some pretty s***** things when my temper comes out, of course I didn’t say these things to the people I was actually talking about, but in conversation w/ my girls while having a b**** session, nor am I proud of my mouth at time, but s*** happens people,and NO I don’t hate women, I have friends that are gay and I love me some chocolate. (whoops, would that be racist to say?) I’m just saying, Its so righteous to hang someone for something that you yourself have probably done at one point in your life.

It seems to be the only REAL racist people in this world are the ones that won’t let racism go! If you don’t like the n word then STOP SAYING IT! You can’t have a double standard over a word.
Its either we ALL can say it or nothing! (trust me, I vote for nothing) but If thats not how it is, then let me ask you this, How is that not considered that to be racism?

All I’m trying to say is there’s racism and then theres stupidity, let not get the two confused!

“those without sin, cast the firs stone”
you should be ashamed!


Sharon Toole June 30, 2013 at 2:49 pm

In the land of big business dollars count and for many years QVC counted the dollars they raked in with Paula Deen’s appearances and popularity. Her best friend at QVC wrote a cookbook and she helped him sell thousands by writing a Forward. Now QVC and Mr. David have decided to take a “pause” from Paula. Let me tell you it took me just a minute to pick up the phone and cancel my pending order and my account. I also found out that I can buy directly from the two vendors I purchased the most from and save $$$ in the process.

Will the last person to leave QVC please turn out the lights because without a customer base you won’t be able to afford the electricity.

Mr. George in the words of Donald Trump “you’re fired!”


Janet Stegiel June 30, 2013 at 9:39 am

Let me know when qvc airs the next Paula Deen products and I will then stop taking a break from watching & purchasing from QVC. I do not need QVC to be my moral compass. I really do not care that Paula Dean used a racial slur in the past. I am appalled by the knee jerk reaction of the companies that are choosing to drop or take a break from Paula Deen. She has not been convicted of anything! I also don’t believe that there is ANYONE who has never used a derogatory slur against another. I will not shop anywhere that chooses to practice reverse discrimination and hope there are many more people such as myself that will also chose to let our voices be heard by taking their business elsewhere.


Michelle June 29, 2013 at 10:59 pm

Dear QVC,
The recent controversy that exploded from the media concerning Paula Dean has dealt a one sided view to many. Racism is a very important issuse to address and it should be taken very seriously, Many people feel, including myself, that Paula Dean is more the victim than the employee that filed the complaint against her. She was accused of something by an employee which therefore stemmed into an ugly investigation of her past. A past is something we all have and NO ones past is perfect. This woman honestly answered a question and lost her entire future because of one word. To add salt to her wound, the companies that sell her products are also condemning her. I recently found out that QVC is one of the companies that is condemning her further. How did you put it? “We are taking a ‘Pause’ from Paula until further notice”… as if your company is above her sin. While you are at it, why don’t you look into your other business products and boot some of them for their past mistakes as well. Fair is fair. I believe you should have let the consumer decide. YOU might have been surprised at the outcome.
I have been a loyal fan of QVC or 25 years now, however, I am very disappointed at your decision. I will be making my regular payments to my account, but I will withdraw any future purchases with you. I can no longer be loyal to a company that made money with Paulas products but chooses to condemn her of a word she admitted saying 30 yrs ago as if your company is perfect and never made a mistake.

I wish you much luck with your business.

A concerned x customer


Jill Broberg June 13, 2013 at 12:42 pm

Thanks to the shoddy work of your webmaster(s), I am unable to complete an application for a CSR in San Antonio, Texas. I am a retired technical writer and I have worked in HTML and done desktop publishing as well as documented all areas of IT. When I downloaded my resume and cover letter, the system claimed they were password protected (NOT) or were pre-1997 Word documents (NOT). I was stopped from applying because of these reasons. Since applications are done online in today’s world, I don’t know how you all are able to receive applications for positions there.


Tim OConnell May 15, 2013 at 2:48 pm

I ordered the Nook HD with the case and apps they had on special back on 4/30/13. They sent me the tracking # and said i should get it by May the 6th. I tracked the package at UPS and they said it would be at my address on 5/02/13. When it did not arrive I emailed QVC on 5/06/13. I was told there was nothing they could do as they dont track shipping and to wait at least 13 days for UPS to ship it to me. QVC would then reaplace the product and ship it back out to me. I called UPS and they were more helpful. They said waiting 13 days is to long to do anything and that QVC needs to initiate the process. They Put me on hold and tried to talk with QVC cust service and said they were not helpfull at all but will put a trace on it for me because UPS could see I was having a problem with QVC.I then Call QVC back after the 13 days and was told i was out of luck they can not give me the nook it was out of stock and there was nothing they would do. All they needed to do was pick up that phone on the day i asked and contac or Give me a replacement. So now i am out my product . The Customer service here is the worse. They make the DMV seem like heaven lol. Shame on you for not doing anything to resolve this. They just kept saying there is nothing we can do. Hey QVC have you heard of the Customer is always right . OR how about “GO THAT EXTRA MILE”!


Elvira Lagarija March 18, 2013 at 1:27 pm

I order Aplle pro Mac this morning for my husband and they told me I should recive next day. I was very happy . This was present for my husband and after I received e mail confirming my order I thought that was it, I was soooo wrong after getting my e mail confirming my order I recived another e mail after 20 min saying my order was canceled. I called QVC asking why my order was cancel , my money was already taken out of my account they told me they couldn’t reach me to confirm. I’m so upset I spend hours talking to them and costumer service sucks. I didn’t even recive any phone call or any sign that they tried to reach me. This is last time I bought anything from QVC and I’m telling anybody that I know to wach out. WORST COSTUMER SERIVCE EVER. It should be difficult to place order, I give them information and pay but now I need to wait 7-10 days my money to be return to my account . O please let me tell you they were so generous to tell me I can place order again and they will shipped to me. LIKE HELL I WANT TO GO THRY THAT AGAIN.


Elena March 12, 2013 at 3:13 am

I have been a qvc shopper for many years and today I received a letter from THEM telling me that I need to watch my shopping and not put so many things on check status. customer service advised me to do this in the past. The letter stated that a previous letter was sent to me about this situation. Negative, I never received anything in the mail. Customer Service threatened me and said that I cannot put anything on a check hold anymore as of right now and that my account may possibly be closed. After I give them about $20,000 dollars of my money they treat you like garbage. And customer service was terrible they said they can’t do anything. The supervisor was so rude and basically blew me off. Professionalism not there. Its sad that they treat their customers this way. I decided to send back 5 orders and I might return more. After I told the customer service lady she told me, “It has to be within the 30 days!” Really!!!!!


Helen Carrera March 6, 2013 at 3:24 pm

I ordered a Serta Mattress for my granddaughter on Feb 2,2013 was told it would be here in 7 to 10 business days, have not received to this day, March 6, 2013 have called QVC serveral times with a lot of understanding and that you are back order, this is fine although I called again March 1,2013 and was guaranteed it would be here this week, I called the warehouse and they still DO NOT have my order. I have talk to CUSTOMER SERVICE SEVERAL TIMES, but the one I talked to today twice, was EXTREMELY RUDE!! and because of her professionalism and NO UNDERSTANDING of the situation I will NOT be ordering from QVC again, and I will definitively post this experience. Order Number 4168660181


Francine Peters February 28, 2013 at 8:36 pm

I purchased an Apple ipad bundle in good faith from QVC only fo find out that tbe serial number showed it to be purchased in 1985 according to Apple. I was asked to hold on to that tablet until they send me another one which would be pulled and checked. Got the other Apple this past Tuesday same problem. I’ve received two tablets now with serial numbers saying they were purchased in 1985. Now I’m asked to sit tight and hold on to them while they investigate. They both have serial numbers that start with DMPJ …..188 is the ending number for both tablets. Both Apple and QVC say tbey’ve never dealt with anythi.g like this before. Apple says this tablet was bought from a third party and shouldn’t have been sold. I feel like I’ve been lied to twice, and I want to know what the heck is going on. So while I’m waiting on QVC to “investigate”, I tbought I’d warn folks about this problem.


Francine Peters February 28, 2013 at 8:12 pm

I bought an Apple ipad and two year extended warranty.While having customer suppory walk me through signing on to the tablet, I discover the tablet has a serial number for an 1985 purchase. Apple can’t change the serial number and QVC asked me to let them send me another one and they would check the serial number. Got tbe other one We


maureen miller January 21, 2013 at 8:24 pm



maureen miller January 21, 2013 at 8:20 pm

I have been writing and calling for an item i never received and have been charged for 3 months now I was told to contact qvc corporate office which i did in writing and calls and nothing…..can someone please help before i have to close out my credit card thank you !!!


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