QVC Corporate Office

QVC Corporate Office Address

QVC, Inc.
1200 Wilson Dr
West Chester, PA 19380

Contact QVC

Phone Number: (484) 701-1000
Fax Number: (484) 701-8170
Website: http://www.QVC.com
Email: Email QVC

Executives

CEO: Mike George
CFO: Dan O'Connell
COO: Meade Rudasill

QVC History

QVC (Quality, Value, Convenience) was founded in 1986 in West Chester, Pennsylvania by Joseph Segel.  They quickly signed a two year deal with Sears and on their first broadcast were able to reach 7.6 million homes.

The station originally broadcast in the evenings on weekdays and all weekend long but moved to a 24 hour schedule only 2 months after launching.

In 1989, the company acquired CVN Cable Value Network.

In 1993, Segel retires and is replaced by Barry Diller as CEO.

In 1995, QVC was acquired by Comcast.

QVC.com was launched in 1996.

In 2003, Liberty Media acquires Comcast’s shares of QVC and becomes the parent company.

In 2010, the company began to broadcast in Italy.

QVC currently broadcasts in 5 countries (US, UK, Japan, Germany and Italy) to over 200 million households.

{ 56 comments… read them below or add one }

Marie March 31, 2016 at 11:01 am

Best way to pay is one time payment. It’s easier to keep track. Never do autopay . The worst. If I like the product that much I rather pay a little extra when I reorder it. There is always a problem if it’s on easy pay. If you send it back within the 30 days. They still seem to charge you than you have to deal with customer service to reverse the charges.

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Aimee Garcia March 28, 2016 at 8:43 pm

Very disappointed
On March 25, 2016 I called regarding an order that I made last year and I have in auto Delivered…. I called because they have the wrong color, when spoke with the representative and explained the situation the first thin was, its nothing that I can do if you want you can cancel the order, I told her that I did not want to cancel I just want the right product, Then she said that she sent an email for this to be fix. I did not believe that was done so I asked to speak with a supervisor, so the supervisor told me that everything will be fine and my order will take a little longer because they now will need to change the color (approximately 3 days more). Today I received an email that my product was shipped, very surprise but more when I found out that was the wrong order. I called immediately and I ask to speak with a supervisor, they told me that they didn’t have anybody available and I asked if I an wait on hold and they told me no, that they will call me back. After an approximately an hour a supervisor call me and told me that my product was sold out, and she is unable to same me what I originally bought and have I in auto delivered. She (Robbie) tried to put all the pieces together and I really appreciate her effort to fix the problem. I am going to wait for her and corporate respond regarding this. Hopefully I can received my product in the next 10 days

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Shelia Lancon March 19, 2016 at 11:13 am

I purchased Le Creuset cookware on easy pay. Well $260.00 was charged in FULL. I called Qvc they said we will contact corporate as we can’t fix the mistake. It should be fixed in 72 hours. STILL WAITING

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Rodney Vargeson March 6, 2016 at 3:50 pm

I am absolutely Pi**ed off beyond belief with QVC. I have been a customer for 20 yrs. NEVER missed a payment, EVER! Because my brother is somehow associated with my account, which I’m not sure how that happened as he is in jail, my account is closed until it’s reviewed?!?! I have never heard of such a thing in my life! Because an aquaintance owes you money, you close my account? What the heck are you thinking?!?! You coporate fools need to think this policy over a little closer. Lost a customer forever because of it!!!

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pissed off March 14, 2016 at 10:28 am

this happened to me too and im filing a complaint with the bbb due to this discriminating company and i only ordered a 200.00 gopro go figure

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Spensergirl2 April 15, 2016 at 9:28 pm

This also just happened to me. My account is in perfect standing both with synchronicity bank and my easy pays I just found out they( QVC )closed
my account due to a bankruptcy over a year ago that was final a year ago before I was ever approved for a Q card and has nothing to do with anything going on now . I don’t know why a company can do something like this because once a bankruptcy is final and you get NEW credit AFTER it is final the new credit it is not associated with it in anyway and they will not even allow me to view my account to even see where my returns are going or anything. It has nothing to do with the bank who holds the Q card it is a QVC thing and I will never purchase anything from them ever . If a company wants to deny you credit because of a past bankruptcy that is one thing but they cannot give you credit and then later say they are closing your account due to a old bankruptcy that had nothing to do with the new credit opened in future. I will never buy one single thing from them
again and I was a good customer. Perfect payments. Ridiculous there are plenty of online retailers this will never be one of them for me ever again

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Asif Chowdhury January 8, 2016 at 3:18 pm

My order # 96208475. In order to keep up with competitions “management” needs to make “good” decisions verses poor. Special; “new customer”- if we consider as a bread and a repeat client as a butter representing- the growth of a business being success. Now what makes Apple corporation or AMX corp different than other corporations. One simple thing. CUSTOMER EXPERIENCE. If QVC stands for QVC- “Quality, Value, Convenience”; Mike George ought to be ashamed because Mike you fail the 1st thing to understand QVC and QVC’s customer. SHAME ON you sir. I am a new customer who place a simple order to purchase a computer. It took me 6 calls to place the order on Monday. Than on Friday I receive a call from 800-600-2357 ext. 2372 for verification. Can never get a hold of the person. I paid extra fee for a fastest shipment of $25; which I am supposed to receive on Friday. If it was April 1st I would imagine it to find as a joke. However; it is1/8/2016. Your customer service line lacks in problem solving issue and you can not even get a hold of a manger. Mike please call you customer service as a customer and experience it yourself. You must make too much money to forget to pick up a phone and to place your won order. Otherwise; QVC’s stock price could off done much better. I have failed to see quality, and convenience. Also, the amount of time I am spending; I fail to see value. Next time I will try HSN thanks to QVS and Mike George.

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Tag January 8, 2016 at 12:20 pm

QVC is just a bunch of scammers , liars and manipulators! You place an order, they charge your card IMMEDIATELY, but if you CANCEL that order within 10 seconds after ordering it takes them a WEEK before they reverse the charge, THEN, when you call them to complain they blame it on the BANK!!! It is NEVER QVC’s fault – they train their sales people and supers to lie about it and when you get insistent they ”have to hang up because there’s nothing more they can do for you” – the “bull” I just heard today. There IS recourse, folks. Write and complain to the BBB of your area, complain to the Attorney Generals Office of your STATE, complain to the BBB of THEIR area, Pennsylvania, and to the Attorney Generals office to the State of Penn, too. In Illinois you can also complaint to the Illinois Commerce Commission which allows or disallows companies to do business in Illinois. There will be OTHER entities in YOUR state you can contact. Call your Attorney Generals office and ask them to provide you that information! You want something to change? Then you MUST be pro-active in order to GET it changed – to do nothing will not change one thing! Get it?

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Shelia Lancon March 19, 2016 at 11:08 am

I have never understood how they can do this. No company charges your account until package ships. This company charges and does not ship for DAYS!!!!!

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Anne Marie Woltemate January 6, 2016 at 3:58 pm

QVC is the worst company ever! Finger Hut is better then these guys. I am forever discriminated against by association because my mother in law never paid her bill and I lived with her for 2 months so I am deemed unworthy to have a package delivered to my house that I didn’t ever order. My dad ordered for my son and wanted it delivered to my house but they canceled the order 3 times. You would think they would have told me that the first 2 times. No they let me dangle waiting to have the package delivered. I called to see if it was shipped and said “oh, sorry it was canceled by our finance department”. Your you kidding me!

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Bonita Rozewski January 5, 2016 at 11:55 am

I am trying to find someone at qvc who will help me but though I have called more than once, emailed numerous times and even tried chat but was disconnected before I could respond I have yet to find any help with my concern! One customer service person told me when I asked to speak to a supervisor that it would be a waste of time for me to do so. Really qvc? Is this how you treat people trying to do business with you? Beyond disappointed in entire experience with qvc and would advise anyone thinking of purchading from them NOT TO

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Marisa January 19, 2016 at 3:24 pm

Im having the exact same problem. And they keep telling me I need to talk to somebody in the financing department regarding my item but then tell me there’s no way to contact them directly…THEY have to call me. But I have not gotten one single message from them. I have called about 10 times now, done the chat, etc. and am now going on 3 months and cannot get ANYBODY to help me. Have you gotten anywhere? I’m at a total loss on what to do

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Devin Watson December 29, 2015 at 6:12 pm

My mom ordered me a macbook pro and it was not here by Dec.24. Took them a long time to confirmed the order and we payed for holiday shipping. Shipping takes a long time. Told me when I will get my order and that never happened. I WILL NEVER ORDER FROM QVC AGAIN. There customer service is a ton of bs.

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sean December 24, 2015 at 10:20 pm

QVC is by far the worst bunch of low life modern day crooks and advertise this BS False Advertising saying order up until Wednesday 11:59am and get it before Christmas with premium shipping………………Yeah it’s bunch of CRAP, they took my money of course and yet here it is xmas eve and the ONE FREAKING THING MY BOYS WANTED NEVER CAME AS QVC GUARANTEED IT WOULD and now we have NOTHING !!!! Thanks QVC YOU people should be ashamed to run a business that way. God forbid the CEO actually do something about it, this has been going on for years………I am beyond Pissed but that’s okay Mr CEO Mike, you enjoy your lavish Xmas I’m sure you have everything you could ever need or want. But don’t go lifting a finger for customers that should be your # 1 concern. WAKE UP !!!! DON’T YOU READ THIS STUFF, I would be EMBARRASSED TO BE THE CEO OF QVC ITS A JOKE ! YOUR CUSTOMER SERVICE SUCKS, NASTY MEAN and TALK TO PEOPLE LIKE WERE NOTHING. You go on being a great CEO that you think you are, clearly you are so detached from the day to day operations it’s sad, you clearly have the wrong and or Incompetent Leadership teams when there is tons and tons and tons of NEGATIVE FEEDBACK, step away from your luxury office and start looking at how to make QVC a place people actually talk GOOD about. or do nothing like your doing and collect a check every two weeks. the False Advertising of Guaranteeing before xmas Delivery when my order was placed DAYS AGO and not a DAM THING has been done about it NOTHING!!! Mr CEO? Hello? Can you hear all your Customers Leaving? I hold you PERSONALLY ACCOUNTABLE FOR THE CHRISTMAS YOUR COMPANY HAS RUINED FOR MY TWIN SONS. I SPENT OVER $1,300 for to APPLE WATCHES THAT’S ALL THEY WANTED and with you home Page Shipping PROMISE I gave QVC ONE MORE CHANCE AND YOU BLEW IT AGAIN. I hold you Mr CEO and ALL of your clearly under skilled Senior Leadership, Mid Level Leadership and The folks they manage because this is NOTHING NEW YET NONE OF YOU OVERPAID so called Leaders have done a single thing for the customers QVC has done wrong. Its about time you get off your butts and learn how to run a customer service based company because without customers, guess what? Yeah none of you would have a job. Makes me sick 1300 hundred bucks and QVC cant even send the product out but you had no problem taking my money. In My Opinion It starts at the TOP and that’s the CEO NOT adding ANY Value, In My Opinion, QVC just takes money and advertises these Guaranteed to receive by Christmas to entice more customers and you don’t care if anyone’s xmas is ruined or not, that’s my opinion and I am positive others feel the same way. You make me SICK QVC !!! Will NEVER EVER Buy anything from QVC as long as I live. Thanks for Ruining our Christmas QVC.

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Margaret December 19, 2015 at 12:07 pm

I ordered a Canon camera as a TSV on 11/27/2015. It was to be delivered on 12/7/2015. Never arrived. on 12/8/2015 I sent email on their site. no response or even an acknowledgement. Sent another one on 12/10/2015, same thing, no akknowledgement or response. Contacted customer service on 12/11/2015 and talked to michelle and they were going to refund my money within three days, couldnt re-ship because the particular selection was out of stock. On 12/15 I contacted customer service again and talked to Diana and she was going to have supervisor escalate it to Corporate because since merchandise was not received they had to approve it. Said it should be refunded by that afternoon, if not call back and they would take care of it. Not in there. Called 12/16 and called to Donna. They again were supposed to have supervisor escalate to Corporate as urgent. Today is 12/19/2015, no refund and no camera. Fedex said since there has been no updates on tracking since Nov 30 it was too old and to file claim. I am not shipper, so I relayed to to customer service on 12/15/2015 at QVC and were supposed to proceed with claim. Now I am have no camera and no refund and no one gives a damn. This was supposed to be special gift for granddaughter for Christmas and Birthday so she could have it for senior trip. I am so angry with them right now. No one there cares or if they do their hands are tied by lousy management at Corporate.

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ed December 19, 2015 at 1:46 am

Do not buy at QVC. Poor customer service from call center to corporate people. Buy at Amazon instead. Better customer service. Bought 2 mattress sets. It was damaged when it arrrived almost a month later. I requested a new one delivered sooner. They say the manufacturer decides when to deliver. I said I am ordering from QVC and the should contact them. They say no. So I returned both mattresses and after mirethan a month I am still waiting for them to puck it up. So again do not shop QVC. You will be sorry!!!!

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L. Simmons April 21, 2016 at 5:51 pm

I just cancelled my order for a Tempurpedic bed that I placed 04/04 with an estimated delivery date of 04/26. QVC said the deliverer would contact me one week before delivery date. When I heard nothing, I called back QVC who claimed deliverer tried unsuccessfully to reach me—which I knew was not true. So I called deliverer myself and was told no one had tried to call me because QVC had not even shipped them the bed yet so there was nothing to call me about!—almost 3 weeks after I placed the order! I called back QVC and was told the matter would be “referred to Corporate and someone would call me back in 24 hours”. Twenty-four hours came and went–no phone call. So I called QVC once again and this time had the misfortune of speaking to a rude, condescending beast of a customer service rep who proceeded to tell me MY information was all incorrect–including even the date I placed the order! She was so unpleasant that I demanded to speak to her supervisor and she “stone-walled” me and said none were available, so I told her just to cancel my order. After reading all these on-line reviews about substandard merchandise being shipped and the unresponsive/unfair return policies, I am glad I cancelled my order. I should have read the reviews first, but I have learned my lesson and will never buy from QVC again.

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Roger Bowman December 17, 2015 at 4:18 pm

How is it that I ordered some on the 11th of December says it will get here the 18th and the 22nd but now is not sent they say corporal have a woman having contact me or nothing so what’s going on you know you got my money

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Phil Scott December 17, 2015 at 3:34 pm

We will NEVER order from QVC again, placed an order on the 13th, charged my credit card, gave me an authorization number, emailed me verification. We called today to find out the status of our order, because it was due to be here tomorrow. They first said no it will be the day after Christmas before it would arrive, then when we asked to pay an extra charge for a quicker delivery, they then told us it was now suddenly out of stock? They said their vendor, just notified them this morning, it’s the 17th, you took my order and my money on the 13th? I guess promises and contracts mean nothing to QVC, we will take our business elsewhere!

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Keisha December 16, 2015 at 9:02 am

I placed an order on 12/11/15 and was supposed to get it at 12/14/15. It is now 12/16/16. I called customer service numerous times and they said it was still in process. When I finally got to another representative they told me corporate office left a message and emailed to verify my shipping information, which I have not received neither phone call nor email. I was told today that I would receive and email from corporate for verification.

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Sherri Dew December 17, 2015 at 1:09 pm

I am having the same problem. Looks like my children will not be getting their “big” Christmas gift on Christmas this year. I have not heard a thing back. One CSR told me she would send a new number and the next CSR told me, no the previous CSR did nothing. Order still processing. Ridiculous!

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Nicole Kovak December 22, 2015 at 10:15 am

I’m having the same issue. I called 484-701-1000 but I need an extension to speak with someone. Does anyone have the extension to someone in finance?

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Jamie Messerly December 15, 2015 at 5:57 pm

Never order anything Seasonal from QVC you will never get it! Bought a 7.5′ Christmas tree from them a month ago and got a Coffee maker in the mail instead. When i called the day i got it to return in the tree i orginally order was now out of stock. they then Guaranteed me the same tree only in 9′ instead and still waiting too this day for it. Keep getting told its in process and then the next day its on backorder over and over. I go to look at the process on it today and it says my order is canceled with no notice to me whatsoever. Needless to say this tree has been paid for for over a month and nothing to show for it and No supervisor or anyone from Corporate will call me back!!! Very Upset Customer and Strongly Thinking of NEVER ordering from QVC again!!!

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Sonya Thomas December 14, 2015 at 1:12 pm

I recently ordered a camera from QVC and decided to return it. I have a tracking number and can see that it was delivered on 10 December back to QVC but when I call they state that they are not tracking any return at all. I have tried to call numerous times and was on hold for over an hour and then they hung up on me. I am only giving them until tomorrow to contact me to explain what is going on with my order. I can’t believe how they don’t have the ability to track their returns even though I got the information off of their own website.

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Margaret December 1, 2015 at 10:14 pm

I ordered an item in July as a TSV. it was 209.00 GUARANTEED to be lowest price for the rest of the year. Not true. It is now 149.00. Contacted QVC via email, no response. My fiance ordered one also and sent email and was refunded the 60.00 overcharge. I sent another reply and recieved msg stating that it was over 30 days and they could not adjust the price. Contacted Customer Service and spoke to a rep and after placing me on hold for over 5 minutes came back and stated policy is if over thirty days they cannot adjust price. Told them that was ridiculous because guaranteed lowest price means nothing cause after 30 days they can lower price and they can get by with false advertising. Told rep I would just turn it over to States Attorney General and he could go after them for false advertising. I buy a lot of stuff from qvc and never had problems like this before.

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Lisa Kidd November 28, 2015 at 7:37 pm

QVC is the worst. I ordered 2 tablets from them and indicated I was paying by money order. My brother sent in the M.O. because he was purchasing them for my son for Christmas. I received an email today stating that per corporate my order and accout was cancelled due to a bankruptcy. What the hell does that have to do with anything. I’m not asking for credit…I’m paying cash!!! Horrible customer service. HSN for me and my family from now on!

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Ric November 26, 2015 at 10:08 am

I have closed my Q card today and will no longer do business with QVC. I was checking my balance today and saw that the bank which issues your Q card lowered my credit limit and in doing so makes my card appear maxed out on my credit report. I have had this card for about 4 years and was turned down for an increase every time I asked but they have no problem lowering my credit limit. There are way too many options out here in 2015 so as consumers we can be more selective about who we do business with and where we spend our money. My very first purchase from QVC was a television which I needed for a gift so I thank you for making that possible. Other than that it has been a nightmare dealing with your credit card issuer. I look forward to 2016 without the dead weight of your Q card.

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karl November 19, 2015 at 6:58 pm

the shipping is horrible my order was suppose to be here on the 17th it is now the 19th and still aint shipped and was a birthday present qvc needs to communicate better with there vendors and also get a better shipping procedure if it is coming from the vendors because they take there time and act like they could careless

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Pam Hill November 16, 2015 at 11:52 am

I ordered a Sure Fit furniture cover for my recliner and loveseat and my couch but the couch was out of stock and am wondering if/when you will be bringing the couch covers back. The product number is H205083 in brown. The cover is deluxe waterproof non skid furniture cover. I really love the loveseat one and have called Sure Fit and they told me to contact you because this was a special made deal they did with your company! I will call you guys often to see if you have brought them back-I hope you will consider having them back again I am sure I am not the only one that wants to purchase a cover! Thanks from a loyal customer!!! Pam

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lorraine herrmann and robert krason November 10, 2015 at 2:44 pm

Please help us, we are seniors on a fixed income, We bought aBethlehem pre lit tree about three years ago. It has a five year warranty. The first Christmas it worked fine with the exception the lights were to bright, they are led lights. The second year the middle section didn’t work, the tree is in three parts. This year we took it out early to see what we could do. Now just the bottom section works. New fuses were sent to us they didn’t do anything. In talking with Bethlehem they said ship it back to them , they didn’t say how we could do this, its a six and half foot tree. Plus it would cost 70.00 to ship. The tree cost with shipping and tax. 290.00. the warranty also states you could send a carrier to pick it up. We also said give us back at least half the money, then we’ll be able to buy a new one. They wanted nothing to do with any of the suggestions, we can’t afford to send it back at more money. Please help us, this is my first problem with QVC and over the years we have spent hundreds of dollars.

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Stacy smith bishop October 29, 2015 at 8:15 am

I have a love hate relationship with qvc. Mostly love because I have received some of my most treasured Jewelry.I am a collector.In the last month I have purchased items ranging from 30 dollars to 1,800. I order at least 10 items a month. the problem is that out ot those 12 or so items in the last month.6 were defective.prior to wearing missing stone in a 950$ ring.fixed by my Jewler.bracelet stones fell out first hour I wore it.Judith Ripka garnet bracelet,,,flaw in clasp…fell off.Thread earrings I returned one was backwards.Sent back….waited….only to get back the same earrings with the same flaw.My local jeweler is wondering why I keep ordering things that he has to fix.Please look at my history.I am very disappointed that I have to return the same earrings I sent back and asked for an exchange….what I got was a second defective pair to send back.If I don’t hear back or get this resolved I will no longer purchase from qvc.The easy pay is tempting but not if the quality and customer service is unwilling to correct mistakes that are to no fault of the customer paying money.I would like a responce or I will no longer recommend or purchase.

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Stacy smith bishop October 29, 2015 at 8:23 am

My number is 541-921**** Ryunkin…..forgot to leave contact info.

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barb schroeder October 5, 2015 at 8:04 pm

Please don’t have the hosts, while on air, ask someone off camera to order what they are showing. Its a sales attempt at thinking customers will buy if the host wants it when in fact the hosts can order before or after program or buy right there. It really sounds ridiculous when they yell for someone to order for them.

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bonnie claridge September 25, 2015 at 7:57 am

sirsi bought a dell computer it has not worked right since I got it I spent Tuesday on phon and computer I was on premear support from 8 am till 3 pm I talked to anthoney and Joshua they finell told me they cant fix it icalled dell the lady told me I would have to pay for them to fix it I just bought the compute7 7 2015 u tell me no warrenty I paid 549,96 I just made my 3 payment they know its not working custermer service was rude I told I did not want to return I just wantsd dell to fix she just keept saying rules is rulesi cant down load anything windows 10 cant even down laad up dates to windows 8 I was told I have a computer that it is out dat and cant I been with qvc since they wrere cvn but being a loyle custermer don’t matter and as for as returing stuff then qvc quit having youre hoste if u don’t love it reture it we are elderly we live on ss u lost a custermer

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Melissa September 23, 2015 at 3:59 pm

I have had the worst experience for several months in regards to QVC, I placed an order for a Philosophy bundle the rep asked if I would like a Q card? yes I said and it ‘s been all downhill from there. Never received the product, my Q card, statements, nothing but yet i’ve had to pay for everything since i’ve been taken to collections now. I have requested statements, replacement Q card, replacement product… I got nothing but a 3rd party collection agency collecting money. I WILL NOT use QVC for anything and will continue to to preach the horrible service I have received until something is rectified.

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Dorothy Cenko September 20, 2015 at 12:15 am

I just posted a message about the Dell computer that I purchased recently. While reading the information above I found out what happened to your “Quality, Value, Convenience” You were acquired by Comcast. That says it all.

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Dorothy Cenko September 20, 2015 at 12:10 am

I purchased a Dell computer early July. It has not worked properly since. I keep getting an error message that says “Faulty hardware, corrupted page.” When I googled searched the error it says “It may occur due to incorrectly configured old or corrupted device drivers.”
QVC refused to take it back or exchange it for me. So I guess I’m stuck with a $650 computer that doesn’t work.
BUYER BEWARE. I guess QVC no longer stands for Quality Value and Convenience?

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David Levine September 11, 2015 at 11:59 am

Very rude and unprofessional customer service. Will never order from this company again. And I advise others to do the same.

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Michael Jones September 1, 2015 at 11:11 am

I have a order it was a advanced order that i made on july 14th and the ship date was august 26th and qvc has been giving me the run around for almost a week now every day they act like they don’t know anything including the supervisor and this is absolutely unacceptable my product after almost a week is still saying in process which is ridiculous first i heard you will know something within 24 hours then the next day then maybe the weekend then for sure by Monday but still nothing and now it’s almost Tuesday afternoon and still nobody’s helping me from customer service at all and this is absolutely the worst customer service place i have ever seen in all the years i have dealt with different companies so can someone please get back to me at 443 943 ****

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Stevie March 7, 2016 at 9:06 pm

Yes my name is Steve and I’m a first time QVC shopping in my complaint is that I ordered a computer from one of your shows I was told that it would be here by March 2nd or March 2nd and did not get here so I called and I was told to contact the FedEx company I contacted the FedEx company and I was told that it was still in China but it would be here by today which is March 7th ok up on that today I did not get my computer so I called back come to find out they said that y’all have gave them the wrong address and it was on its way back to China when I called all I was told that yes it was on this way back the child did not know why so I was told that the computer that I had ordered has sold out and you had no more of them so I would have to pick another computer and start all over again after taking my payment promising me that I would have my computer by a certain date this is totally unacceptable and I do not appreciate the pain and time I’ve wasted trying to wait on a computer that looks like I never will get Sincerely Yours Stevie

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Margo Schneickert August 25, 2015 at 12:22 pm

I am a huge QVC shopper (in my opinion.) I have several Susan Graver pieces. Lately I can hardly watch her shows. She talks non-stop, even talks over the host of the show. I don’t know if she is talking more or if I am becoming crabbier! Someone needs to mention this to this, seemingly, nice lady!

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Valerie Arch August 20, 2015 at 10:11 am

“Superior Customer Service” as stated in the CEO message to QVC customers would have remedied a problem with a recent order from QVC.

The online order system was slow in responding to entries and caused a duplicate order to be submitted erroneously at 7:30 pm. Upon receipt of two duplicate order confirmations opened by 8:00 am the next morning, I immediately called customer service to cancel one of the orders. The representative and a supervisor were unable to assist. Although polite, they informed me the “system” could not cancel one of the orders, nor could they work outside of the “system” and cancel one of the orders. Very disappointed with this level of service.

Obviously, I will have to receive both packages, fill out the return paperwork for one order, take it to the post office, and monitor my credit card charges for the next month.

I am not happy that I have to undertake these activities. My problem should have been easily resolved.

Be careful with using QVCs online payment services.

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Debra alwine August 17, 2015 at 8:43 pm

I was treated rudely and the cust SCSI rep REFUSED to let me speak with a supervisor re REFUND.
Calling corporate will no longer use QVC

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Thomas Kinnier July 31, 2015 at 9:55 am

It seems speaking to people about Temptations at QVC falls on deaf ears. I have asked for numerous times to bring back yellow as a staple color for Temptations. I have personally contacted the Temptations company about it but they said the QVC dictates the colors they carry. I have collected the yellow and now have no recourse to be able to purchase additional product because QVC refuses to hear or listen to customer requests. I think it is a sad state of affairs when all the basic colors that were carried are no longer available keeping customers from completing their collections. I have contacted the corporate office before and of course to no avail do you receive a decent answer. I feel sorry that Temptations is dictated by QVC what color product they can carry and not take care of all loyal customers.

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Sylvia July 11, 2015 at 2:11 pm

QVC has great products…and the worst delivery times of any online retailer. A week and half is not uncommon for delivery. Perhaps you could talk to the people at HSN, Walmart, Target, Bead &Bath and on and on. They seem to care more that the products reach their
customers. Thanks for encouraging shoppers to price compare. Luckily many stores will price match!

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lillian July 6, 2015 at 8:05 pm

i bought two air conditioners from you i hurt my back due to delivery that qvc contracts with ups and they said they were not responsible for me to call the delivery carrier. Now if shipping and handling is free i should expect your company to make sure if anything goes wrong with delivery that you would step up to the plate. no i was brushed off from your customer serivce person.

Now today i just opened the air conditioner i bought and read the instruction manual and it says i have to empty the drip pan. When i ordered it from qvc your people on the television kept saying there are two hoses now and that you NEVER have to bother with drip pans again. Now reading the manual under troubleshooting it says there is one and if the air conditioner shuts down you have to empty the drip tray. I want to know what is true. If there is a drip tray for me to empty that is false advertising and i will notify the better buisness bureau. I could have ordered something else like mitsubishi air conditioners, or just order a regular air conditioner. I would like a response from you asap. If this is true that i have to empty tray pan i want instructions on returning item. I also am not expected to pay a shipping fee since i was told false information. I hope this is not true on the drip pan.

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Sherri Nelson June 24, 2015 at 12:34 pm

Order Number: 4595167973 Item: H365768 This is my first time ever ordering anything from QVC and it is for a portable air conditioner, I live in the state of GA. It is over 100 degrees here and we have no air conditioner in the home, I have blood clots on my lungs 3 children, this product literally means the difference between life and death for us down here. I submitted my order on the 23rd, I was told multiple times that my payment method of American Express was accepted and in good standing, I see where the amount for the first payment for Easy Pay was withdrawn from my account, then I receive a call this afternoon after already speaking to another agent that told me my order will be shipped out sometime today and advised my payment method was not accepted and I had to use a major credit card or debit card, my American Express is attached to my Checking Account and I really need this air conditioner. This is not a luxury item, this is a product of necessity. What can be done to make this right? I am a human being and my payment method appears to be sufficient for HSN. I called them after all of this and they advised me they would gladly accept my payment method. I need someone to help me and treat me as if I was someone they loved or cared for living in dangerous heat conditions.

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Reginald Houston June 16, 2015 at 6:54 pm

I have an invention that is going into production in September 2015. My question is how can I present it for review then for sale on QVC?

Reginald Houston

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Sandy Mills June 15, 2015 at 3:21 pm

Today I tried to order the Today’s Special, a set of reader glasses, strength 3.0. I was told they could not be shipped to New York State. When I called again I was told it is a New York State Law that those are considered prescription glasses and cannot be shipped here. I have never heard of such a thing. Why do you offer a Today’s Special that is not available to everyone? I could order 2.5 strength and those could be shipped to me. However, my eye doctor said I need 3.0. 2.5 just are not strong enough. The last rep I talked to said “we will not break the law. thank you.” Well, then, don’t offer them as Today’s Special. She did say I could have them sent to somebody in another state and they could ship them to me. I do not know anyone in another state. I realize I am only one of millions of QVC customers but you are discriminating by not offering these glasses in New York State. I am a good customer and have spent thousands of dollars at QVC. Please, when you offer a Today’s Special in the future, do not offer it unless it is available to EVERYONE.

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Patti Zentara September 4, 2015 at 1:48 pm

Each state has laws barring some products.

I live in CA. And CA will not allow any products with Mercury.
So I Can’t order Valerie Hills products that have mercury.

As for reading glasses, I got some nice ones from HSN.
I know people have attitude against HSN~ that’s plain
silly.
I can’t watch Q anymore thanks to Mizrachi’s having
models use sun glasses. Other lines also do this.
Have seen models in pajamas with sunglasses.
And disgusting to me is models walking around in
brassieres from Breezies. Embarrassing to my
grandsons.
Finally~ women in pants all the time is gross and wearing
curtains for shirts. Plain ugly

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judith June 10, 2015 at 12:14 pm

i would like to reach the interior design/set design dept. of qvc. those that design the sets-pick the flooring-furniture-walls. yesterday june 9, 2015 on the denim n co. am(10
;50 chicago time) i saw the grey pattern floor i have been looking for –it is similar to my 20yr old floor that i seek to replace. i should like to contact the set/interior design dept to get further info.

thanks judy

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Sgt. Andrew Hammond May 21, 2015 at 1:39 pm

I am a Detective with the Union County Georgia Sheriff’s Office. I have attempted for the past two weeks to get someone from QVC to contact me in reference to an Identity Fraud case that I am working, which involved items fraudulently purchased from QVC. If someone could please contact me it would be most helpful. I have called multiple times and left multiple messages and have not received a call back. I can be reached through my email or by contacting the Sheriff’s Office at 706-439-6066.

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Anneo-Marie Hoyle April 23, 2015 at 3:57 pm

On April 20th, 2015, I called Customer Service about a delivery mistake. I actually dreaded the call because it was complicated and sometimes customer service is simply not interested.
“Valencia” was the representative who helped me and I do mean helped me. She was understanding. patient, and intelligent. I appreciated her very much and wanted you to know this about my experience.
I really don’t know if the problem will be satisfied until my Visa statement arrives. However, I was pleased with my dialogue with Valencia and have no reason to think this matter won’t be settled favorably.
Find out where she is and give her a compliment. These reps are your first line to the customer. Believe it or not, they are important to the success of your company. Remember you didn’t always have the prestigious position you have now. Anne-Marie Hoyle

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R April 9, 2015 at 1:45 pm

I think this is worth noting for anyone that sends anything back using the QVC label and packaging. I happen to notice that on your label it says $6.95 to be deducted from refund. So I looked and the original shipping was $6.00. I am returning (1) item why would it be more. Ah the plot thickens so I got on line and did a CHAT session to ask. Not only are you getting charged the $6.95 you will get charged whatever the cost of shipping it back is. So in my case the original purchase to be returned cost was $19.95 now you have to add the $6.95 and let’s say another $3.00. so $9.95 are you kidding me? That’s half of what the original purchase was. I suggest you watch this on your returns.

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Debra April 17, 2015 at 8:39 pm

I agree very sneaky indeed To above commenter.My problem is a little more complicated.I have been a member since 1998.I have an EXCELLENT standing with the company and have easily spent over 30,000.00 the bed alone I bought cost 5,000.00 adj.temp sleep number bed.With that said My husband bought a sealy bed for my daughter in October.made the first payment and put it on flex pay 4 payments at 99.36.In January my husband was hospitalized he had to be rushed in for open heart surgery and was in the hosp.for 2 weeks and then rehab.He is self employed until this date has not returned to work as per the surgeon.The bank suggested my husband up date his cards since he was in the hosp.Not remembering QVC.Everyone called us or wrote to us and we updated with the other merchants..Everyone but Qvc.Mind you I am a member since 1998.Not one employee called or notified us until march.I called today and found out I was placed with collections.99.00. Flex pay?I called in March placed an order provicta bread….customer service said nothing..I placed the order no block no warning.Received my order.No problems until TODAY.I called cust service spoke to Monique in Texas who was more interested in getting off the phone than solving the issue.What has me floored I was on the phone with Julia in the Presidents office its a joke she refuses to let me get a message to himthe CEO she informs me he appointed 5 people to act on his behalf.I told her thats not a transparent CEO who values his customers.I have been a loyal customer since 1998 and Julia who represents the Ceo states to me not Once but several times.They dont look at that they dont have time to look at your membership history.Nor do they have time to make phone calls to their beloved customers that they say they value… (sure)???? I was shocked to know that an employee at QVC is paid to talk and treat a customer with my long history of ordering in such a dysfunctional way.Then to tell me after 3 months we have the right to put you in collections I said Miss that isnt right you did not reach out and contact me about your difficulties with the payment.Of course I would have gladly updated the records.My husband almost died.we were very behind with everything.This doesnt give the right to Qvc to prematurely place a customer who has given QVC so much BUSINESS.Does it make economic sense to sever the business customer relationship on one hiccup.Oh she would argue she is justified she wants the money.I have no.problem I am insulted that you would not text…email….call me to tell me there was a potential problem with my husbands credit card that you needed the new card number? Before you ship a long time customer to Collections.I told her I will give you the new card take me out of collections I will pay you directly.She said no I wont do that.She said you have to call me every month with the 99.00 payment said I want to speak to the Ceo she refused.I told her I was calling the Bbb…and consumer affairs for poor handling of my account.She said than the CEO will ans. That.Nothing else.These were Julias words.Just so all you QVC cust.are aware that CEO does not care about you or the length of your loyalty.Julia said we dont look at that.What happened to the days of Good Business like Zappos or Amazon when the CEO cares about feed back…. when he cares that a CUSTOMER says to his assistant I am sorry but after the way you treated me prematurely placing me in collections not contacring Speaking to me in a condescending manner I have no choice but to end any further business with you QVC…I will never order from you again I will take my business to HSN and Shop HQ. When the employee ans. you with “Is there ANYTHING else I can help you with” You know they don’t give a damn about you, just your money.They dont care if they insult you….they feel they are so huge my little amount I spend wont MATTER? Wrong the customers you insult, wrong and treat poorly Are the same ones you will meet on the way down.QVC you dont have a guarantee for the future….Nobody does.What makes me laugh….QVC sends me emails “Because you a are valued customer” check this out !Or tune in at this time..so on….When I told Julie that, she said Oh that? Ha! Thats computer generated. Wow….what a way to talk to a CUSTOMER.Maybe some of the profits QVC makes they should invest it in coaching and development. Shame on you QVC..
Shame on you QVC CEO Mr Mike George your too big…your too busy to ACTUALLY speak to a CUSTOMER or two or take time to personally care.You instruct your executives to do nothing for 6 months just listen. IS THAT WHAT HAPPENED TODAY.WELL I MAILED MY CHECK FOR PAYMENT Today But I will no longer give business to someone who does not have the courtesy of time.

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Anne-Marie Hoyle April 23, 2015 at 4:04 pm

I always paid to return a item to QVC. Most of the time, it was much less expensive than the $6.95. If the item was heavy, I used the pre-paid label.
I think QCV has the flat $6.95 because if you return a bracelet, QVC makes money: if you return a vacuum cleaner, you make money. It probably works that way.

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