QVC Corporate Office

QVC Corporate Office Address

QVC, Inc.
1200 Wilson Dr
West Chester, PA 19380

Contact QVC

Phone Number: (484) 701-1000
Fax Number: (484) 701-8170
Website: http://www.QVC.com
Email: Email QVC

Executives

CEO: Mike George
CFO: Dan O'Connell
COO: Meade Rudasill

QVC History

QVC (Quality, Value, Convenience) was founded in 1986 in West Chester, Pennsylvania by Joseph Segel.  They quickly signed a two year deal with Sears and on their first broadcast were able to reach 7.6 million homes.

The station originally broadcast in the evenings on weekdays and all weekend long but moved to a 24 hour schedule only 2 months after launching.

In 1989, the company acquired CVN Cable Value Network.

In 1993, Segel retires and is replaced by Barry Diller as CEO.

In 1995, QVC was acquired by Comcast.

QVC.com was launched in 1996.

In 2003, Liberty Media acquires Comcast’s shares of QVC and becomes the parent company.

In 2010, the company began to broadcast in Italy.

QVC currently broadcasts in 5 countries (US, UK, Japan, Germany and Italy) to over 200 million households.

{ 141 comments… read them below or add one }

Michael Jones September 1, 2015 at 11:11 am

I have a order it was a advanced order that i made on july 14th and the ship date was august 26th and qvc has been giving me the run around for almost a week now every day they act like they don’t know anything including the supervisor and this is absolutely unacceptable my product after almost a week is still saying in process which is ridiculous first i heard you will know something within 24 hours then the next day then maybe the weekend then for sure by Monday but still nothing and now it’s almost Tuesday afternoon and still nobody’s helping me from customer service at all and this is absolutely the worst customer service place i have ever seen in all the years i have dealt with different companies so can someone please get back to me at 443 943 ****

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Margo Schneickert August 25, 2015 at 12:22 pm

I am a huge QVC shopper (in my opinion.) I have several Susan Graver pieces. Lately I can hardly watch her shows. She talks non-stop, even talks over the host of the show. I don’t know if she is talking more or if I am becoming crabbier! Someone needs to mention this to this, seemingly, nice lady!

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Valerie Arch August 20, 2015 at 10:11 am

“Superior Customer Service” as stated in the CEO message to QVC customers would have remedied a problem with a recent order from QVC.

The online order system was slow in responding to entries and caused a duplicate order to be submitted erroneously at 7:30 pm. Upon receipt of two duplicate order confirmations opened by 8:00 am the next morning, I immediately called customer service to cancel one of the orders. The representative and a supervisor were unable to assist. Although polite, they informed me the “system” could not cancel one of the orders, nor could they work outside of the “system” and cancel one of the orders. Very disappointed with this level of service.

Obviously, I will have to receive both packages, fill out the return paperwork for one order, take it to the post office, and monitor my credit card charges for the next month.

I am not happy that I have to undertake these activities. My problem should have been easily resolved.

Be careful with using QVCs online payment services.

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Debra alwine August 17, 2015 at 8:43 pm

I was treated rudely and the cust SCSI rep REFUSED to let me speak with a supervisor re REFUND.
Calling corporate will no longer use QVC

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Thomas Kinnier July 31, 2015 at 9:55 am

It seems speaking to people about Temptations at QVC falls on deaf ears. I have asked for numerous times to bring back yellow as a staple color for Temptations. I have personally contacted the Temptations company about it but they said the QVC dictates the colors they carry. I have collected the yellow and now have no recourse to be able to purchase additional product because QVC refuses to hear or listen to customer requests. I think it is a sad state of affairs when all the basic colors that were carried are no longer available keeping customers from completing their collections. I have contacted the corporate office before and of course to no avail do you receive a decent answer. I feel sorry that Temptations is dictated by QVC what color product they can carry and not take care of all loyal customers.

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Sylvia July 11, 2015 at 2:11 pm

QVC has great products…and the worst delivery times of any online retailer. A week and half is not uncommon for delivery. Perhaps you could talk to the people at HSN, Walmart, Target, Bead &Bath and on and on. They seem to care more that the products reach their
customers. Thanks for encouraging shoppers to price compare. Luckily many stores will price match!

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lillian July 6, 2015 at 8:05 pm

i bought two air conditioners from you i hurt my back due to delivery that qvc contracts with ups and they said they were not responsible for me to call the delivery carrier. Now if shipping and handling is free i should expect your company to make sure if anything goes wrong with delivery that you would step up to the plate. no i was brushed off from your customer serivce person.

Now today i just opened the air conditioner i bought and read the instruction manual and it says i have to empty the drip pan. When i ordered it from qvc your people on the television kept saying there are two hoses now and that you NEVER have to bother with drip pans again. Now reading the manual under troubleshooting it says there is one and if the air conditioner shuts down you have to empty the drip tray. I want to know what is true. If there is a drip tray for me to empty that is false advertising and i will notify the better buisness bureau. I could have ordered something else like mitsubishi air conditioners, or just order a regular air conditioner. I would like a response from you asap. If this is true that i have to empty tray pan i want instructions on returning item. I also am not expected to pay a shipping fee since i was told false information. I hope this is not true on the drip pan.

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Sherri Nelson June 24, 2015 at 12:34 pm

Order Number: 4595167973 Item: H365768 This is my first time ever ordering anything from QVC and it is for a portable air conditioner, I live in the state of GA. It is over 100 degrees here and we have no air conditioner in the home, I have blood clots on my lungs 3 children, this product literally means the difference between life and death for us down here. I submitted my order on the 23rd, I was told multiple times that my payment method of American Express was accepted and in good standing, I see where the amount for the first payment for Easy Pay was withdrawn from my account, then I receive a call this afternoon after already speaking to another agent that told me my order will be shipped out sometime today and advised my payment method was not accepted and I had to use a major credit card or debit card, my American Express is attached to my Checking Account and I really need this air conditioner. This is not a luxury item, this is a product of necessity. What can be done to make this right? I am a human being and my payment method appears to be sufficient for HSN. I called them after all of this and they advised me they would gladly accept my payment method. I need someone to help me and treat me as if I was someone they loved or cared for living in dangerous heat conditions.

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Reginald Houston June 16, 2015 at 6:54 pm

I have an invention that is going into production in September 2015. My question is how can I present it for review then for sale on QVC?

Reginald Houston

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Sandy Mills June 15, 2015 at 3:21 pm

Today I tried to order the Today’s Special, a set of reader glasses, strength 3.0. I was told they could not be shipped to New York State. When I called again I was told it is a New York State Law that those are considered prescription glasses and cannot be shipped here. I have never heard of such a thing. Why do you offer a Today’s Special that is not available to everyone? I could order 2.5 strength and those could be shipped to me. However, my eye doctor said I need 3.0. 2.5 just are not strong enough. The last rep I talked to said “we will not break the law. thank you.” Well, then, don’t offer them as Today’s Special. She did say I could have them sent to somebody in another state and they could ship them to me. I do not know anyone in another state. I realize I am only one of millions of QVC customers but you are discriminating by not offering these glasses in New York State. I am a good customer and have spent thousands of dollars at QVC. Please, when you offer a Today’s Special in the future, do not offer it unless it is available to EVERYONE.

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judith June 10, 2015 at 12:14 pm

i would like to reach the interior design/set design dept. of qvc. those that design the sets-pick the flooring-furniture-walls. yesterday june 9, 2015 on the denim n co. am(10
;50 chicago time) i saw the grey pattern floor i have been looking for –it is similar to my 20yr old floor that i seek to replace. i should like to contact the set/interior design dept to get further info.

thanks judy

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Sgt. Andrew Hammond May 21, 2015 at 1:39 pm

I am a Detective with the Union County Georgia Sheriff’s Office. I have attempted for the past two weeks to get someone from QVC to contact me in reference to an Identity Fraud case that I am working, which involved items fraudulently purchased from QVC. If someone could please contact me it would be most helpful. I have called multiple times and left multiple messages and have not received a call back. I can be reached through my email or by contacting the Sheriff’s Office at 706-439-6066.

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Anneo-Marie Hoyle April 23, 2015 at 3:57 pm

On April 20th, 2015, I called Customer Service about a delivery mistake. I actually dreaded the call because it was complicated and sometimes customer service is simply not interested.
“Valencia” was the representative who helped me and I do mean helped me. She was understanding. patient, and intelligent. I appreciated her very much and wanted you to know this about my experience.
I really don’t know if the problem will be satisfied until my Visa statement arrives. However, I was pleased with my dialogue with Valencia and have no reason to think this matter won’t be settled favorably.
Find out where she is and give her a compliment. These reps are your first line to the customer. Believe it or not, they are important to the success of your company. Remember you didn’t always have the prestigious position you have now. Anne-Marie Hoyle

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R April 9, 2015 at 1:45 pm

I think this is worth noting for anyone that sends anything back using the QVC label and packaging. I happen to notice that on your label it says $6.95 to be deducted from refund. So I looked and the original shipping was $6.00. I am returning (1) item why would it be more. Ah the plot thickens so I got on line and did a CHAT session to ask. Not only are you getting charged the $6.95 you will get charged whatever the cost of shipping it back is. So in my case the original purchase to be returned cost was $19.95 now you have to add the $6.95 and let’s say another $3.00. so $9.95 are you kidding me? That’s half of what the original purchase was. I suggest you watch this on your returns.

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Debra April 17, 2015 at 8:39 pm

I agree very sneaky indeed To above commenter.My problem is a little more complicated.I have been a member since 1998.I have an EXCELLENT standing with the company and have easily spent over 30,000.00 the bed alone I bought cost 5,000.00 adj.temp sleep number bed.With that said My husband bought a sealy bed for my daughter in October.made the first payment and put it on flex pay 4 payments at 99.36.In January my husband was hospitalized he had to be rushed in for open heart surgery and was in the hosp.for 2 weeks and then rehab.He is self employed until this date has not returned to work as per the surgeon.The bank suggested my husband up date his cards since he was in the hosp.Not remembering QVC.Everyone called us or wrote to us and we updated with the other merchants..Everyone but Qvc.Mind you I am a member since 1998.Not one employee called or notified us until march.I called today and found out I was placed with collections.99.00. Flex pay?I called in March placed an order provicta bread….customer service said nothing..I placed the order no block no warning.Received my order.No problems until TODAY.I called cust service spoke to Monique in Texas who was more interested in getting off the phone than solving the issue.What has me floored I was on the phone with Julia in the Presidents office its a joke she refuses to let me get a message to himthe CEO she informs me he appointed 5 people to act on his behalf.I told her thats not a transparent CEO who values his customers.I have been a loyal customer since 1998 and Julia who represents the Ceo states to me not Once but several times.They dont look at that they dont have time to look at your membership history.Nor do they have time to make phone calls to their beloved customers that they say they value… (sure)???? I was shocked to know that an employee at QVC is paid to talk and treat a customer with my long history of ordering in such a dysfunctional way.Then to tell me after 3 months we have the right to put you in collections I said Miss that isnt right you did not reach out and contact me about your difficulties with the payment.Of course I would have gladly updated the records.My husband almost died.we were very behind with everything.This doesnt give the right to Qvc to prematurely place a customer who has given QVC so much BUSINESS.Does it make economic sense to sever the business customer relationship on one hiccup.Oh she would argue she is justified she wants the money.I have no.problem I am insulted that you would not text…email….call me to tell me there was a potential problem with my husbands credit card that you needed the new card number? Before you ship a long time customer to Collections.I told her I will give you the new card take me out of collections I will pay you directly.She said no I wont do that.She said you have to call me every month with the 99.00 payment said I want to speak to the Ceo she refused.I told her I was calling the Bbb…and consumer affairs for poor handling of my account.She said than the CEO will ans. That.Nothing else.These were Julias words.Just so all you QVC cust.are aware that CEO does not care about you or the length of your loyalty.Julia said we dont look at that.What happened to the days of Good Business like Zappos or Amazon when the CEO cares about feed back…. when he cares that a CUSTOMER says to his assistant I am sorry but after the way you treated me prematurely placing me in collections not contacring Speaking to me in a condescending manner I have no choice but to end any further business with you QVC…I will never order from you again I will take my business to HSN and Shop HQ. When the employee ans. you with “Is there ANYTHING else I can help you with” You know they don’t give a damn about you, just your money.They dont care if they insult you….they feel they are so huge my little amount I spend wont MATTER? Wrong the customers you insult, wrong and treat poorly Are the same ones you will meet on the way down.QVC you dont have a guarantee for the future….Nobody does.What makes me laugh….QVC sends me emails “Because you a are valued customer” check this out !Or tune in at this time..so on….When I told Julie that, she said Oh that? Ha! Thats computer generated. Wow….what a way to talk to a CUSTOMER.Maybe some of the profits QVC makes they should invest it in coaching and development. Shame on you QVC..
Shame on you QVC CEO Mr Mike George your too big…your too busy to ACTUALLY speak to a CUSTOMER or two or take time to personally care.You instruct your executives to do nothing for 6 months just listen. IS THAT WHAT HAPPENED TODAY.WELL I MAILED MY CHECK FOR PAYMENT Today But I will no longer give business to someone who does not have the courtesy of time.

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Anne-Marie Hoyle April 23, 2015 at 4:04 pm

I always paid to return a item to QVC. Most of the time, it was much less expensive than the $6.95. If the item was heavy, I used the pre-paid label.
I think QCV has the flat $6.95 because if you return a bracelet, QVC makes money: if you return a vacuum cleaner, you make money. It probably works that way.

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