QVC Corporate Office

QVC Corporate Office Address

QVC, Inc.
1200 Wilson Dr
West Chester, PA 19380

Contact QVC

Phone Number: (484) 701-1000
Fax Number: (484) 701-8170
Website: http://www.QVC.com
Email: Email QVC

Executives

CEO: Mike George
CFO: Dan O'Connell
COO: Meade Rudasill

QVC History

QVC (Quality, Value, Convenience) was founded in 1986 in West Chester, Pennsylvania by Joseph Segel.  They quickly signed a two year deal with Sears and on their first broadcast were able to reach 7.6 million homes.

The station originally broadcast in the evenings on weekdays and all weekend long but moved to a 24 hour schedule only 2 months after launching.

In 1989, the company acquired CVN Cable Value Network.

In 1993, Segel retires and is replaced by Barry Diller as CEO.

In 1995, QVC was acquired by Comcast.

QVC.com was launched in 1996.

In 2003, Liberty Media acquires Comcast’s shares of QVC and becomes the parent company.

In 2010, the company began to broadcast in Italy.

QVC currently broadcasts in 5 countries (US, UK, Japan, Germany and Italy) to over 200 million households.

{ 123 comments… read them below or add one }

Leroy Harley February 28, 2015 at 5:19 pm

I ordered an HP laptop in November 2014. My purchase was based on the information I got from your TV commercial which clearly stated for the Xmas they bundle my laptop to include office 365 along with several other apps. I copied and entered the product number in my ordered and expected my laptop which arrived. It arrived late from some Eastern country. I had to develop a curriculum and use of a laptop from work and did not use my new one right away so I did not notice 365 was not included. when I did I tried to get satisfaction by e-mailed twice and got no response. Finally I called (2/28/15) and got Monique who was argumentative. She was more interested in giving me a tutorial on your policies than correcting the problem. She all be told me that I was lying and the actors did not mention 365 as part of the bundle by saying when “QVC discover error they send out claimer to correct.” If no one complains how do you know and error was made. I told her since I based my ordered on the product number given at the end of the commercial and what your actors said during the commercials and not my miss reading specs, that I should get 365. I wasn’t the one who miss advertised. The argument continued and I ended by unsubscribing your ads. I am still contending that it was your actors that made the error (I copied the correct product number) and advertised a unit that did not included 365 and said it did. (not my fault). As I asked Monique is this kind of response of not correcting an error worth my not ever my ordering from you again? Her actions (silence) said it all. I am sorry that no one was willing to positively solve a ($79.00-$114.00) situation but rater lose a customer and possible bad publicity is bad service.

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Javor Rickman February 26, 2015 at 2:38 pm

I ordered a tv the money was already taken out. QVC said I’m suppose to get a call from corporate and that was 2 days ago. Is QVC a scam: order number 4566600258. I had an expected delivery date and that was for the 25th of Feb

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Lynn Z February 21, 2015 at 8:58 am

I won in your last Project Runway contest..a gift card.
I never received a confirmation, heard nothing.
I e-mailed customer service and was told they knew nothing about any contest, it must of been sponsered by someone other than QVC.
( it states QVC on the contest and in the rules)
I have been given a complete run-around and basically made to feel like I am either a liar or I just made this up…has been nothing but complete and total frustration. I cannot believe QVC just simply denies they even had this contest..I even shared the link to it on their page. People need to be made aware of a company that would do this..

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Barbara February 6, 2015 at 10:29 am

I ordered a Temptation adaptable set that from the presentation on the show it was supposed to come with lids. Well it didn’t come with lids. I called Temptations they said it didn’t come with lids I also sent an email to QVC and they never responded to my email. I made a comment or a review on the website which Was said was not an acceptable review . It wasn’t critical as I like the piece it just didn’t come with the lids. So I’m so I’m a little taken back by your response. And I think if you dont get better customer service I may have to start shopping with HSN instead of QVC.

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maryann belardo February 4, 2015 at 5:20 pm

in may of 2013 I ordered a dell laptop. with it came a 4 years tech support. I am having a problem and need some support. when I called the number given for tech support with my order (1-855-2348357) it does not work. there are no techs that come on. I called customer service and was told this is the number. I am not an idiot and I know how to dial a phone. the number does not give any tech support. the customer service person could not help me any further. now I am stuck with a computer and no one to help me with it.what happened to the 4 years of tech support I was suppose to get. how can qvc, who I always trusted and have been a customer since before you were qvc., have let me down. I don’t think I will be dealing with you any longer, you have disappointed me very much.

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ET February 4, 2015 at 1:31 pm

My mom has been a loyal viewer and shopper of QVC for many, many years. Quite a few years ago her acct with them was left unpaid as they had to file for bankruptcy. This was a long time ago. It was only a couple hundred dollars. My mom couldn’t pay it because she was in the hospital. She spent almost an entire year there after a transplant. Now if she calls QVC to place an order, that she’s trying to pay for with gift cards she was given they won’t even let her place the order. Absolutely ridiculous. She’s not trying to use credit, the orders would be paid in full with gift cards that I paid for already for her. Had they not been ruined by medical bills her acct wouldn’t have gone unpaid. I certainly won’t order or buy gift cards from QVC again if you give people a hard time when they try to use them.

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ashleigh February 2, 2015 at 2:47 pm

I am happy to see I am not the only person who has been completely screwed by QVC. The customer servicebis absolutely terrible and a bunch of liars. They should record the conversations these people have with customers! I ordered my hisband an xbox one on the 20th of January. QVC was quick to take my payment as they took it out immediately. I had ordered with them in the past but had moved and had a new address from the previous times I ordered. Apparently that completely stumped them and they did not even ship or process myborder because they were unsure what the correct address was. So instead of the logical thing to do by calling me to verify my address they never contacted me. I should also mention that this was a birthday gift for my husband before he leaves on a 6 month deployment (he is in the Navy) and was supposed to be delivered the 28th his birthday and the estimated delivery date QVC gave me. So naturally when my item did not come that day and made for a terrible birthday for my husband I called them the 30th inquiring where my order was they claimed that they couldn’t verify my address so my order wasn’t even processed! I was upset so the customer service representative said she would have my item overnighted with UPS and I would get in next day. So then 2 days pass and again no xbox. So I call again. This time I am told that they have no odea why someone would say that because that has to go through the corporate office and it takes 72 hours to contact them! After I was very upset he said he would have corporate contact me the next day. Well that was today. I waited for their call and got sick of waiting so I called again. I got to a supervisor after explaining my story and she said she had no idea why I was told that corporate would contact me because they do not do that. She then said the order is processed today. So I asked when I would recieve my order and she gave my an estimated delivery date on Feb 9th! 13 days after my initial delivery date estimate and 20 days after I placed the order! Not to mention way past my husbands birthday and by the time it comes my husband will be sailing on a naval ship to the middle east for 6 months! I mentioned that had I known this would be such a circus I would have cancelled my order and bought it from someone else amd the woman immediately cancelled my order which I did not ask her to do. So I had to call back and tell them not to cancel my order! They do not even try to keep their customers or make them happy. They said they could not expedite my order, could not reimburse my shipping payment, and that there was nothing they could do. Even when I said I would NEVER recommend QVC to anyone or order with them again they simply said okay. Wow! I would be doing everything to make my customers happy and coming back if I were them! So needless to say I am very unhappy, will never order with them again, and will never recommend them to anyone. They clearly also have no respect for the U.S. Military or their customers! I will be looking into a class action law suit against QVC so if anyone has experienced something similar to this please reply so that we can get what we deserve for how they treat people who give them a lot of money! QVC is a nightmare!

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Mel January 28, 2015 at 8:41 am

Customer Service is appalling.
On 12/31/14, I placed an order on QVC.com for a purple Dyson DC65 Animal Ball Upright vacuum with 7 attachments. It was paid in full with a Chase VISA credit card in the amount of $529.70

On Thursday, 1/8/15, I received a package from QVC that contained a red Dyson DC25 vacuum. The vacuum was taken out of the package, placed together, and used by myself and my father to clean the living room. We then realized it was the incorrect product upon noticing that the vacuum was not purple. This was further established as the wrong item through the comparison of the model number on the box and the model number on the packing slip. Upon this realization, I reached out to a customer service representative, named Steve, who stated that the item was in fact the incorrect product. He checked his computer and proclaimed that there were over 6,000 of the DC65 in stock and there would be no problem rectifying the issue. I explained to Steve how I had used the vacuum, and he said that it still was not a problem since it was QVC’s fault for sending the wrong item. Steve set up a UPS pick-up, and on Friday, 1/9/15, the red Dyson DC25 vacuum was sent back to QVC.

After approximately 2 weeks, I noticed that I had not received a confirmation email in regards to the returned product. Also, I could not find the returned item in my account section of the QVC website. I sent an email questioning this through the QVC website, and was promptly replied to. A representative, named Krys, emailed me stating that the order had arrived but the item was being sent back to me because ‘it was an old, dirty one, not one that would have been sent from QVC.’ I expressed confusion and concern, inquiring how that could be possible. Krys’s response was incredibly insulting. She stated that the warehouse noted the vacuum being ‘very dirty, and old vacuum of a different brand. It was not a new item, nor something used only a couple times.’

This email prompted me to call the QVC customer service, and I spoke to Sonja. Sonja filed a claim on my behalf, and told me to wait for a reply.

The next day (1/23/15) another representative named Debbie called my home phone and was argumentative over which vacuum was originally sent to me. She could not believe that the red Dyson DC25 was sent in place of the purple DC65. She disputed the quality of the product when I received it, the box it was shipped in, and was insistent on the fact that QVC did not sell the red Dyson DC25. Debbie reported that the warehouse workers were adamant that the purple DC65 was sent to me because ‘they know everything in their inventory’. However, as we were speaking over the phone, I began searching for the red DC25 on the QVC website. Within moments I was able to find that specific vacuum model. The QVC model number for the red DC25 is V33190. After proving to Debbie and the warehouse individual that the DC25 vacuum is sold by QVC, and that they’re entire basis of refusing my return was wrong, Debbie suggested that she would investigate further and call me back.

​Twenty minutes later, Debbie called my home phone and offered to exchange the wrong vacuum with the originally purchased purple Dyson DC65. However, because of how I had felt ridiculed, and the atrocious way in which the customer service department had handled the issue, I asked for a refund instead of an exchange. Debbie aggressively replied “my manager didn’t even want to do an exchange for you. So if you want a refund you’ll need to go through your credit card company for your money back.”

​Debbie called my home, again, on 1/26/15. She stated that she needed the red Dyson DC25′s serial number to give to the warehouse in order to verify that the vacuum was one that QVC sells. She informed me to take it out of the box and look under the dust flap. I found the number and gave it to her (AG8-US-FKR6136A). I did not need to take the vacuum out of the box, as the serial number was on a sticker on the top of the DYSON box. Let it be noted that UPS had delivered the returned red Dyson DC25 not more than 20 minutes before the call. Since I had already received an email with the return label, I wasn’t going to open the box at all. Only print out the label, and immediately put it on the front step for another pick-up.

Debbie called back later and advised me that she was having trouble obtaining the verification from the manufacturer. Debbie then suggested that before I send the vacuum back that I clean it thoroughly.

I took it upon myself to investigate the serial number, and called the Dyson customer service. I spoke to a woman named Leslie (ext. 280) and she verified that the serial number belongs to a red Dyson DC25 and that model of Dyson is, in fact, sold exclusively by QVC.

At this point, QVC is still denying my refund even though it has been proven that their reason for denying the return is wrong.

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Tanya January 28, 2015 at 2:41 am

I’m at a total loss for words. Absolutely shocked and disgusted by the lack of customer service I recieved. And it’s a shame. I loved QVC. But this experience is almost unforgivable. I purchased a Sony ps4 glacier white bundle on easy pay. Hoping to give it to my brother as a birthday gift. The money was taken out of my account. But my order said “contact cs”. I called qvc and asked what that meant. The customer service rep told me that I had issues with my card information. Which was weird because I was charged. I contacted my bank anyway. My bank told me that qvc had my money on hold. Which was fine. So I called customer service again. And explained what my bank had told me. I was told to wait for a letter. A LETTER. What century are we in? I refused to wait for owl express to bring me my scroll. I mean seriously?? So I called customer service again and demanded a phone call. I was told to wait for a corporate customer service rep to call me back. No one ever called me back. At this point I waited almost 3 weeks. So I called corporate again. Very frustrated at this point. And was completely dismissed. I was told I had to wait for a phone call so that my easy pay would not be disrupted. So I waited. Still nothing. Later that day, I tried to log on to my account. I couldn’t log in. So I called customer service. They told me my account had been blocked and my order had been canceled. Then they accused me of writing fraudulent checks in 2010. I never write checks. I only pay with cash or debit. And was never late or missed any of my easy payments. At this point I lost it. I lost sleep over this. And even broke down in tears. I had to call my bank to make sure I was not a victim of identity theft. All I wanted to do was buy a gift for my brother. And all I got was bullied by customer service reps and accused of being a thief. When the real thief is you QVC. You charged my card. Held my money hostage for three weeks. Cancelled my order. And gave me the worst/strangest customer service I have ever experienced in my entire life.

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ashleigh February 2, 2015 at 2:51 pm

I experienced the exact same thing with my recent xbox one order! This is such crap. I am going to be filling a class action law suit if you would like to join since we experienced similar situations!

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Tanya February 3, 2015 at 2:51 am

It really was almost an identical sittuation. I moved and changed my address too. I was furious to say the least. But it was a blessing in disguise. I purchased the same exact thing for $200 less on Amazon. This company won’t last long if they continue to treat people like this. I don’t want to waste anymore of my precious life and time with this miserable company. They missed out on a $600 sale. I’m never ever shopping QVC ever again.

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Tanya February 3, 2015 at 2:57 am

I’m sorry you went through the same BS Ashleigh.

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Deirdre Days January 27, 2015 at 11:15 pm

How distrubing to see in the 21st century this is being said on tv. Those 2 women need to be Ashamed of themselves & You as a company need to be as well. People from all walks of life have the same hair. What sad thing to see.

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Kisha Trussell January 27, 2015 at 9:46 am

I am very upset at a video that I just watched on your network. In the video the two female Caucasian women hosting made some very disrespectful comments about the African American Models hair. They are there to promote the sell of a bag not to talk about her hair. They owe her an apology and should be told to keep their personal opinion to themselves. The model on the other hand stayed professional and did a great job.

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Samantha McGuire January 20, 2015 at 2:47 pm

Very disappointed in QVC!!!!!! First time customer…AND THE LAST!!!!!! Ordered a LaZ Boy chair at the beginning of January. Received the wrong char. After getting run around by Customer Service on the chat and on the phone, I was told a replacement was being sent out and someone would pick up the wrong chair. Received the new chair, open the box and lo and behold….it is the wrong chair again!!!!! After calling Customer Service again, I was told the correct chair would be hand picked and re-sent. In addition, I was told a 10% refund would be placed back on my credit card. Call a week later to find out what happened to my refund and was told they can’t put a refund for that kind of problem and I have a QVC credit. Which I will never use because I will NEVER order from there again. Have been trying to contact the corporate office for 3 days. All I get is voicemail saying someone will call me back….haven’t heard from anyone yet……..VERY UNSATISFIED CUSTOMER!!!!!!!!!!!

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Kim Vernell January 11, 2015 at 11:57 am

Anyone who wants to join me in a class action suit please contact me at ***@aol.com….the attorneys are the BIG TOBACCO attys that will file it. Watch QVC stock plummet as for anything I do not receive credit I will dispute it!

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Kim Vernell January 11, 2015 at 11:48 am

I am going to file a class action suit against QVC within the next month. I was told that notwithstanding the holiday return policy the three UNUSED items, returned on 12/29 would not be “returned” and are being returned to me because I did not write HOLIDAY RETURN which has never been required nor does it say anything like that on the invoice on either side or even on the net in the holiday `return policy. I asked one csr if I could record her answer & she said yes as it is illegal to record without consent . After emailing , calling etc they finally said they would return the 3 items (total $102) & I could return them & they would overwrite it which is insane but what could I doo it was already being done.I also had already sent 3 more pkgs back , some items bought for myself in the last couple weeks that made me break out! Also I tried to cancel the mini Ipad & Fitbie b/c my Mom said she is not that technologically savvy to use them. Yesterday a supervisor told me that the REAL reason was in the last 18 months I returned more than I kept which is true b/c the quality has been horrendous. Over 29 years I have spent at least 100k, I used to buy clothing, GOKD necklaces, bracelets, rings now the jewelry is garbage. I keep trying, hoping wanting to love something OR I will buy one thing and it is beautiful go back to get other colors & they are awful. Either color or size is way off. Is it MY fault that their quality control is in the toilet. I will not buy anything from them ever again but & have spent a FORTUNE in S& H, This is not convenient & expensive on top of it! However since I have the best attorneys on my team and a Mom that can get this published I need to put it pur there. My Mom used to work with the former Pres od HSN who is now the CEO/PRES pf Chicos,White House/Black Market, Soma & Boston Proper & if you return anything to HSN you are credited within TWO days. No wonder Patty Reilly left & now Lisa Robertson too! The other day , on shark tank, a couple had a product & said they sell for $19 but they have a deal with QVC wherein they only receive $2 for each $19 unit. Lori Grenier almost fell off her seat & looked duly embarrassed. Anyone wanting to join in the class action please contact me at ****@aol.com.

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Burney February 12, 2015 at 10:54 pm

I wish this site would not block your email addy I would love to join you in a class action suit against QVC and their bogus holiday return policy. I am experiencing issues of the same kind after purchasing items that were never used during their special Christmas program in August guaranteeing returns until January 31, 2015. WRONG!!!! Now they are threatening my good credit and continually giving me the run around in standing by their advertising. Truth in advertising NOT! More bait and switch and I used to enjoy shopping with them NEVER AGAIN!

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Annie Mae Looney January 8, 2015 at 3:12 pm

I purchased 2 LG tracfone prepaid android 4.5 touchscreen w/1200 minutes telephone on Dec. 17, 2014. They both have the same order number therefore I can only get the minutes for 1 phone. Please HELP me.

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Annie Mae Looney January 12, 2015 at 7:50 pm

After I posted a comment on Jan. 8 my problem was corrected on Jan. 12. Thank you so much QVC.

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Migdalia Burton December 26, 2014 at 9:04 am

I ordered 2 Samsung Galaxy tablets for my twin 10 year old sons. I ordered them on Dec 20 and it was supposed to be guaranteed holiday delivery by Dec 24. I noticed that the next day my order still said in process so I was worried and called customer service I was assured that I was getting my tablets on the 24th since it was “guaranteed holiday delivery”. Each day I called I was told the same thing. Then on Wed the 24th, when I hadn’t received my order by 3 pm I called and was told that “they shouldn’t have told you that” and was informed that my order was never actually placed correctly and was not going to ship! I spoke with a supervisor who said he was sorry and that the vendor was emailed and hadn’t got back to them so he was “hoping” that they would be shipping the items and “maybe” I would still get them in time for Christmas, which at this point is hours away! He then said “if not then maybe Friday”. I CANNOT believe that I went from guaranteed, to ‘hoping”, and then “maybe”. I was so sick to my stomach that I cancelled the order on Christmas day and it still said In Process, guaranteed holiday delivery 12/24. I called today 12/26 to confirm that it was cancelled and was told that on big ticket items my best bet would’ve been to speak to someone to place the order and not do it online. What?! Doesn’t this company do online orders? Isn’t that part of what they do??? This was my first time ordering with this company and I cannot believe the level of incompetence that I had to deal with. Needless to say my boys didn’t get their big surprise. I should have never trusted this company! I thought I was dealing with professionals. I will take my business elsewhere. I am absolutely disgusted!

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Pam Blanchard December 18, 2014 at 9:21 pm

QVC just lost a customer today in me.I ordered a doll for my granddaughter and a spanx for myself on same date.I recieved two spanx and called QVC to make them aware of it.They charged my bank acct twice but credited my acct the next day.I even asked cust service to make sure my doll order was not doubled and she assured me only one doll was ordered.Yesterday I recieved one doll from my mail carrier and the second doll by UPS on same day so I checked my bank acct and it was again,charged twice.I called cust. service and explained it to them and the gentleman told me that I only received one and billed once.I had both dolls in my hands and my bank acct showing the amount taken out on two seperate days.My bank said for me to get them on 3way call to verify what I was saying but again….I got the runaround.I even emailed them to explain this and was told the same BS saying I only received one doll and billed once.This is going to put my bank acct. on overdraft due to their mistake.So basically,I was called a liar,not once,but twice.I’m DONE!!!!

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Pam blanchard December 19, 2014 at 1:50 pm

Qvc made everything right once someone called me back.They even told me to keep second doll so I donated it to church for a girl in need for her Christmas gift.

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Tasha W. December 18, 2014 at 12:36 pm

I am a little disappointed, however, it appears that I am not the only one. I was charged twice for one purchase. Called corporate and was put through the VM. Called CS back and was told that they put the request in this morning, and waiting for a response. What kind of response you need to credit the monies back to my account. Hopefully these items are new.

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jestina coker December 12, 2014 at 7:09 am

I bought a laptop from QVC still paying for it now the laptop is not playing video I called QVC for an exchange customer service representative was unprofessional I didn’t like the way they talk to me very disrespectful to a customer and the supervisor came on the phone as I requested she gave me back talk and hung up the phone on me very disrespectful and unprofessional

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SUSAN BARONE December 15, 2014 at 10:32 am

MY IS SUSAN I BOUGHT A HP LAPTOP TWO YEARS AGO AND FROME THE DAY I RECEIVED IT ALL I HAD WAS PROBNLEMS. BUIT BEFORE I RECEIVED IT QVC RECOMMENDED I TAKE SQUARE TRADE WHICH IS A COMPANY THAT COVERS EVERYTHING SUCH A WATER DAMAGE OR IF SOMETHING GOES WRONG WITH THE HARD DRIVE AS LONG IT IS NOT THE SOFTWARE. THE POINT IS MY CONTRACT WITH SQUARE TRADE WOULD HAVE ENDED THIS MONTH DECEMBER. BACK IN AUGUST I HAD A PROBLEM WITH THE COMPUTER AND SQUARE TRADE WOULD NOT FIX IT BECAUSE THEY SAID I REACHED MY LIMIT. SO I HAVE A HP LAPTOP THAT DOES NOT WORK AND IT WOULD COST ME ALOT OF MONEY TO GET IT FIXED. QVC TOLD ME TO CALL HP UP WHICH I DID AND THEY SAID IT WOULD COST ME 179.00 IF I TOOK A WARRANTY OUT WITH THEM. I TOLD THAT TO QVC AND THEY SAID THEY COULDN’T HELP ME OUT. SO I AM STUCK WITH AN EXPENSIVE COMPUTER WHICH IS WORTHLESS TO ME NOW. YOU WOULD THINK SINCE I BUY ALOT FROM THEM TEY WOULD AT LEAST DO SOMETHING FOR ME BUT NOOOOOOOOOOOOOOOOOOO

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Mrs M Waters December 6, 2014 at 9:38 am

Unfortunately unable to copy and paste aforementioned email response from QVC UK.if you would like to email me I will forward to you

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Mrs M Waters December 6, 2014 at 9:35 am

dear sirs . I am a member of Qvc UK. I am not sure whether you are aware of a recent email received from my friend . It is regarding disparities raised during Cancer charity night. In conjunction with the BBC. It appears that the whole thing has been placed into jeopardy,because of underhand activities between admin and presenters on UK site. I am hoping that this matter will be dealt with fully and that QVC USA will look into this further. This issues is causing bad feelings between the community with the UK and people are furious if a underhanded attemp has been made to breach QVC policy regarding gifting to people within your business community.
I will now forward the email to you.

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karen wharton November 22, 2014 at 4:29 pm

My complaint is simple. I bought a dooney and bourke purse 2 years ago from qvc. The lock fell off and I called a qvc represenative what had happened and she told me to pack everything up and send it back so that it could be repaired. She gave me all the order numbers and even how to write the letter. I did exactly that. A couple of days later the purse was sent back to me in a box minus the locks and a form stating the 30 days had expired . So I called and spoke to a supervisor, who basically in so m any words I was just out of luck on this one. I am so frustrated with the mis’ll eading attempts as well as the attitude of non caring reps. I now have a $300.00 purse that I will try to get it fixed or never carry it again.I hope these complaints reach the executive s of this company!

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Kathy October 30, 2014 at 2:20 am

We ordered a Thomas Kinkade clock once & it was broken–we could see it broken without opening the package & we returned for credit….no problem. So, can you please explain (confirm) how this happens. I think this is what happens.

You are a distributor not a manufacturer. The product comes to ya’ll prepackaged to resell/ship off your shelve. You DO NOT get 50,000 bulk & package them individually, ETC! It was an a little quality error that maybe your picker or shipping Dept. should have stopped the shipping?

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Everett October 14, 2014 at 1:16 am

Discourteous QVC host/hostess behavior:

1) I happened to be watching QVC last night when Oscar (guest) was describing a high- megapixel digital camera product. Near the end of his presentation, Rick (QVC host) rudely stepped in front of Oscar with a poster size picture enlargement, without pardoning himself. I’ve seen several of Oscar’s presentations wherein he has always exhibited a gentlemanly demeanor. I thought Rick’s overzealous behavior reflected poorly on your organization.
2) My wife was watching QVC earlier today when Jill (QVC hostess) introduced the Joan Rivers sales representative. Jill’s overzealous behavior was characterized by numerous interruptions effectively preventing the salesman from elaborating on his product offering. Jill’s behavior reflected poorly on your organization.

While we understand the marketing focal point is sales, profits should not come at the expense of civility.

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Sheila October 8, 2014 at 4:43 pm

About 15 years ago, a friend of mine who loves jewelry, was dying and couldn’t get QVC where she lived. I ordered lots of jewelry for her to see, but she didn’t live long enough. I returned everything and was told my account was closed because I returned more than the national average. That means some people returned more than I did, as well as some returned less. Okay, that was 15 years ago. I have contacted QVC several times and was finally told I was barred FOR LIFE. Recently a friend of mine ordered a Tracphone and I asked her to order one for me, which she did. I thought I’d try to order something for myself to see what would happen. VOILA it went through. I ordered several things over a period of about 6 weeks and all of a sudden last night I was barred once more. No notice, no nothing. I called to see what was going on and was told QVC had erred in allowing me to charge. They could see I had charged a lot and said I should write to the executive office to see if they would do something. Instead today I called. Got a recording during business hours. Was told by the operator they were helping other people and would call me back, but when, she didn’t know. Yes, you are right Shop HQ is MUCH MORE CUSTOMER FRIENDLY. I had ordered David’s cookbook – CANCELLED. I had ordered the 4 in 1 slow cooker by Ninja, CANCELLED; I had ordered some lock & lock products which were on waitlist – CANCELLED. Do you think I can stop making payments on the items I have because of their mistake?????

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k. syres September 6, 2014 at 11:23 pm

There should be a tribute show for Joan rivers. I think Selling some of her products and donating the money to one of joans charities would be nice. Let the hosts tell their favorite stories about Joan, etc…. She deserves that much from her qvc family. A 2 minute video on your site or your fb page is just not enough.

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Angela Harding September 5, 2014 at 7:23 pm

My name is Angela Harding and I cannot begin to tell you how DISAPPOINTED I am in QVC.
I tried to log in to my account today and kept getting an error message. I called customer service and they said corporate cancelled my account and order.
The customer service rep also said that someone “allegedly” called me from Corporate to verify some financial information but I have no missed call and NO VOICEMAIL on my phone.
The rep also said someone called me at 2:53 eastern time and my order was cancelled at 2:56.
I do not know what the problem is but I cannot believe that this is how QVC does business.
I am trying to spend over $400 dollars with this company. What kind of nonsense is this!!?!?
I was given a phone number at corporate that just keeps taking me to a voicemail that I am SURE NO ONE will ever answer.
I am going to make sure I tell everyone I possibly can and get on every website I possibly can to let people know about the business practice of QVC.
You should be ashamed of yourselves.

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Susan November 21, 2014 at 2:09 pm

I have just had an awful experience similar to yours. After many years of being a loyal customer ( since 1990′s ) my account was also suddenly canceled. I tried to log on to check on an order, and to pay off two small easy pay purchases I had made. I was told they had duplicate accounts in my name and that I owed money for some easy pay orders dated over five years ago. I have spent in the thousands of dollars over the past 20+ years and have always paid ALL easy pay orders in full. Not only am I reeling because of the abrupt closure of my account, I am also furious that nobody contacted me until now that there was a problem even though I have been shopping and making easy pay purchases ( and paying them in full ) during the five years after the “alleged problem”, but also because of the extremely difficult time I am having getting the problem resolved.

So long QVC, this is not how you treat long time, loyal, customers.

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Tanya January 28, 2015 at 3:06 am

Oh my goodness they did the same thing to me! Shame on them. I guess locking accounts and falsely accusing your customers of stealing 5+ years ago is normal with this company…. Wow.

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Gary price August 13, 2014 at 6:09 am

I had 1 payment left on my masterbuilt grill I ordered. I check my
Mail and I had $36.24 last payment went to nationwide credit inc. I
Called qvc to let them know about it and they said yes it was the
Last payment I settle it out that very same day I got the notice from
That collection agency. What it was I got a brand new credit card
And they were trying to charge last payment on the out of date
Older credit card i gave them the date on new credit card and it
Went right threw no problem I payed last payment 9-5-14.
Now it’s 9-13-14 and I just tried to order something
And the qvc customer service said it was on
Hold till corporate releases it. So I’ll just go to
Home Depot because they have the same
Product.

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Victoria Cripps August 10, 2014 at 2:44 pm

I ordered an Bracelet from the Silver Show that was on the other night (approx 8-6-2014) BUT I may add the bracelet was not going to be Available until Nov … So I did order two of them before they ran out of the ones I was Interested in ; at the time of the show the Host Informed everyone that the money will NOT come out of your account until they ship the bracelet … Ok fine so far – the next day as I was checking my account I saw that QVC had taken out the money for the two bracelets I ordered the night before which was approx $94.00 – so not Expecting for that money to be taken out of my account it Totally messed up my account ; that was Not authorized !!! Now its a week later and I’m still trying to ask them to Release the funds from my account . THIS SHOULD OF NEVER HAPPENED !!! And when you call and Desperately try to talk with them about it they can care less and they just tell you oh I’m sorry it was a terrible mistake that should’ve never happened but they still won’t release the funds… Now you explain that one to me !??!!?!?!! That’s the way QVC Does Business ??!!?!?!

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R K Thompson -Kilts August 8, 2014 at 12:46 am

QVC has definitely lost my business.
I am completely disgusted by the ineptitude displayed by so called customer service representatives.
As someone previously noted ‘ they are a joke’

It seems you might need to either rethink your logo and slogan of
Quality
Value and
Convenience
OR
Alternatively do a better job at training your agents and assuring that your ‘system’ functions better.
Shame on you QVC!

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Sandra Ellison August 6, 2014 at 3:06 pm

I bought a 5 qt. pressure cooker, I think in 2002 or 2003 from you and it has been the best one I have ever had. The little piece that pops up to keep the pressure in will not stay in anymore as of yesterday, the 5th 0f August, 2014. I talked to customer service and they could only go back to 2004 so they could not find it. The name on the front is Perfect Pressure cooker, the model # is EPC460, and I think it is a cooks essential. My QVC # is 4367-8574 and I would appreciate it if you could find it in my records and let me know if I can get it fixed. I have had very few problems in the past, and have been a good customer. Thank you very much in advance, Sandra Ellison

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nick August 18, 2014 at 5:58 pm

hello Sandra, nick; I’m writing as I tried to assist you in your quest for a part for a pressure cooker as I’ve been in same situation looking for spare parts for a tv remote and washing machine. the pc=pressure cooker you is owned and mostly exclusively sold via QVC and maybe 2 to 3 more outlets.; research web site http://www.hippressurecooking.com/cooks-essentials-electronic-digital-pressure-cooking-system-manual/, http://www.thegourmetdepotco.com/search/?q=essential+460, this site says parts however I had difficulty in locating spareparts, it might be writing language used on this web page, however I including it as it will not hurt to go to site and call the 1800# and ask a question or 2.
call us: 1-800-591-3869
For outside of the U.S., call 1- 612-307-8021
e-Mail us specifically for:
Online Experience Feedback.
it looks like qvc should be able to assist you since this is an item that is currently still being sold by qvc. I know qvc customer service is horrable I learned that is to be expected from someone so rich they don’t have to give a dam, i.m talking about Comcast i.e. time warner(of cable) In 2003, Liberty Media acquires Comcast’s shares of QVC and becomes the parent company.
if you want or need more info. QVC you can try site: http://corporateofficehq.com/qvc-corporate-office/ and or http://www.corporateoffice.com/Qvc-Inc.html
well I hope this was of some help to you, if I can help in future send email. look for the BOYCOT on qvc will be happening soon, people are tired of horrible customer service.

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nick August 18, 2014 at 6:52 pm

HI SANDRA, IT LOOKS LIKE QVC MAYBE TRYING TO CHANGE OR HENDER SOME HOW THE CONTENT OF THE 1ST REPLY I SENT TO YOU ON 08182014 AT 558PM, IF YOU GET THIS REPLY PLEASE EMAIL ME BACK @ xxxx@GMAIL.COM TO LET ME KNOW WHAT IF ANYTHING IN WAY OF MY REPLYS’ TO YOUR CORRESPONDENCE YOU POSTED ON August 6, 2014 at 3:06 pm. IT LOOKS LIKE QVC IS TRYING TO MESS WITH OR HENDER MY FREEDOM OF SPEECH BY CHANGING THE CONTENT OF MY 1ST REPLY.

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Troy D. Tyler July 28, 2014 at 12:14 am

I have been a long time QVC customer, along with my wife. My 25 yr old daughter, who lives with us, unknowingly got behind on her payments; 2 payments behind when she thought they were coming out of her account. QVC CLOSED my account and my wife’s account without even so much as an e-mail based on my daughter being 2 payments behind. They never contacted her either. I called and placed an order for a laptop for my other daughter because I was in a hurry. The lady on the phone completed the order and even e-mailed me a confirmation with order number and tracking information. My daughter called to check on the laptop delivery date only to be told the order was canceled. She told me and I called to find this out. I then called QVC only to be told that their policy is to cancel our accounts because my daughter had the same address!! I was then told that my only option was to WRITE a letter to the Corporate office and ASK if I could have my account re-opened when I did nothing wrong; neither did my wife. So, in essence, they want me to beg them to be able to buy from them when I did nothing wrong. Good-bye QVC, your stuff ain’t that good that I have to beg you to buy it.

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Victoria Cripps August 10, 2014 at 2:22 pm

Good for you !!! I Absolutely agree with you you could always go on the other ones HSNand or ShopHQ … I have done ALOT of Business with SHOP HQ and they are ALOT better to deal with !!! Try them … But I have had a few problems myself with QVC and I can say – “THEY ARE NOT BEHIND THEIR CUSTOMERS” .. Which is a shame because they sure are there to take your $$ but if you need some type of help with a problem your having FORGET IT !!!!!!!! It’s a shame that they are like that ; I guess it Speaks for itself !! Good Luck !!

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Patricia Whelan July 18, 2014 at 5:08 pm

I stopped watching QVC a long time ago. It was always the same stuff different day and I got tired of seeing the same things over and over. I don’t understand the programming. It would infuriate me when they would show jewelry and sizes would not be displayed. I would have to call to get the info. I also would get annoyed when the today’s special value would take up almost half of the entire show and then repeated again and again. I could tune in every three months and really not have missed much at all. I could not stand to see a another ninja or kurig coffee pot. I have closed my account and I now shop on Amazon which turns out to be cheaper.

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Frances July 17, 2014 at 10:56 am

QVC customer service is a joke the reps will not let you speak they talk over you acting like they are on an assembly line or something. I have been trying to reach corporate and it dosen’t matter when I call all reps are busy and assisting others customers and never receive a return call. Qvc over charge you for items when you make a purchase and they go in and authorize your account any way they want to and give you no explantation false avertisement all the time. They have went in and authorized money out of my Bank account on serveral different occasions and was wrong and I have had to wait three or four days before it is corrected.

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Maggie L July 11, 2014 at 7:35 pm

I remeber QVC when they were new. The broadcast when you announced you were changing your name to QVC. Your companies reputation meant something to you then. But now you must think you are invincible. Hello, you are not. So lets see how long it takes for me to get your attention. If you want to know why I will be blasting you on every media possible email me. What you did to my family and me was wrong. Stop lying and be up front about how you operate.

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Stacey Knight June 19, 2014 at 11:01 am

I was sent a letter from qvc just oyt of the blue..stating they had temp closed my account due to problems with my account and will be considering permanant closure…problems?? I was naware there was any problems..I called corp. Only to get a run around and by the way was lied to by one of your reps. I have been a long term customer and have spent thousands of dollars woth qvc over the last five years..also i have recommended and reffered qvc to a huge amount of people..i am very very confused to why this is happening to my account..i have been a loyal customer..and live to shop with them..but no one none of the emplyeess at any of the phone numbers will give me details.or explain why i am being treated like this after spending so.much of my hard earned income with them…i do almost all my christmas shopping because i am very i and can not leave my.home only for doctors and treatments..someone please help!!

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Troy D. Tyler July 28, 2014 at 12:09 am

I am dealing with a similar situation and also have been a long time QVC customer, along with my wife. My 25 yr old daughter, who lives with us, unknowingly got behind on her payments; 2 payments behind when she thought they were coming out of her account. QVC CLOSED my account and my wife’s account without even so much as an e-mail based on my daughter being 2 payments behind. They never contacted her either. I called and placed an order for a laptop for my other daughter because I was in a hurry. The lady on the phone completed the order and even e-mailed me a confirmation with order number and tracking information. My daughter called to check on the laptop delivery date only to be told the order was canceled. She told me and I called to find this out. I then called QVC only to be told that their policy is to cancel our accounts because my daughter had the same address!! I was then told that my only option was to WRITE a letter to the Corporate office and ASK if I could have my account re-opened when I did nothing wrong; neither did my wife. So, in essence, they want me to beg them to be able to buy from them when I did nothing wrong. Good-bye QVC, your stuff ain’t that good that I have to beg you to buy it.

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Sherri June 18, 2014 at 6:25 pm

I ordered a Dell computer that was supposed to include microsoft office. It was not included. I did not realize it wasnt on my lap top until I needed it a few months later. when I called QVC I was told they need to request the software from microsoft and i should call back. when I called back i was told i have THIRTY DAYS to report anything missing from my order! i assumed it was already on my laptop. they REFUSED to honor my order and said i have to purchase my microsoft program on my own (I DID!! it was included in the price of my laptop). This is unacceptable and FALSE advertisment. From reading the other complaints it seems as if they make it a habit to conveniently forget to add what was promised.

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nancy June 10, 2014 at 11:07 am

Customer service is pathetic. I left a message for someone in corporate to call me. Inette did return my call–she wanted to take an order. I said that I would like to speak to someone regarding the fact that i was on hold for over 3 hours last evening. She said that she was unaware of any problems. I asked her to escalate the call to someone who cares about the phone and internet problem that has occurred. She informed me that she work for the president and that no one else could help me. I asked her five times to escalate the call. She refused. She just kept saying “can I take your order”. I asked to talk to the operation manager–she said can I take your order. i asked to talk to the president’s secretary. She said he does not have one!!

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Dawn June 9, 2014 at 12:10 pm

Mike, Dan, and Meade,

I am an auditor in the state of AZ. I have never purchased anything from QVC and was thinking of doing so. After doing my research, it seems apparent to me that your company has grown so big that you have forgotten about the individual customer. You may not think that one or two customers matter, but these individuals keep your company profitable. One closed account equals multiple closed accounts just by word of mouth. And then you have individuals like me who do research and say well I better not. Then people like me who then tells everyone I know what I have found out about your company and now you have lost a significant amount of new customers. Every little bit adds up until your company eventually goes under. So a little piece of advice from the individual customer, reevaluate the direction your company is headed in, make some changes, OR QVC will have no future. Come on, I don’t own my own business and even I know that the individual customer can make or break you. Take your heads out of your back side and stop being blind.

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Troy D. Tyler July 28, 2014 at 12:10 am

Exactly right. They will fall very soon with their lack of customer service.

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Kris May 31, 2014 at 7:56 am

Account was closed when inadvertently a purchased was intermingled with another account. Tried to fix it but made it worse. Called QVC to get straight and still receive the purchase January 2014. Was not notified the account was closed through today May 2014. No phone call, email or otherwise. I contacted QVC several times. Opened another account but unable to use my card to make the purchase. Only thing anyone can say is call Corporate Security. Please give some type of resolution.

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Joseph Lee May 30, 2014 at 9:02 pm

A few days ago( May 28 around 9 am est.) I called Customer Service about my laptop ( which had lifetime tech support) not working. I had already called the tech support group the day before and they could do nothing with it..The Associate was helpful and understanding ( I do not have her name but it is on the order on May 28)
After speaking with her Manager a few times she told me that she could even exchange the laptop she went on to say that I could use the same box just change the box from Dell to HP since they all go to the same place. She also helped me pick out a comparable laptop. I noticed that the new laptop had a small amount of difference in the amount. She told me that she could credit the account after speaking to her Manager again.
She did say that she would send a email to the tech support group saying they maybe able to fix it. After a short conversation I told her I would call either way either to cancel the order or not.

Walter Blair from Computer Centers USA worked on it for nearly 4 hours and could not get it to do anything.On or about 2 pm on May 28. I called back QVC to explain that it could not be fixed..that the order could be placed .The only problem was that there was no notes on the account NO ONE knew what I was talking about. Very Odd.. Not only that I was told that “they worked at another call center and they could not reach them”

Needing a laptop for a upcoming business out of town trip I took it upon myself today to call the call Center in Austin Texas. Where I was told that the Associate was off for the week -end seems very coincidence to me never mind trying to reach the Supervisor or Manager that they got the OK from.So I was told by ” Celeste” that I would have to return the other laptop and then pay for another laptop when it should have been a even trade as I was told.

I feel that I was lied to by The Associate and NO one would take owner ship of the situation . Not even try and contact the Manager that was on duty and why was their no notes on the account? After she told me that she would.? So I had to take money out of my pocket to purchase another laptop..

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Jose R, Garcia May 17, 2014 at 5:57 pm

call me at this number 413-796-XXXX so I can update my card information. thank you

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Susan Frye May 16, 2014 at 3:43 pm

Dear Mr. George, I realize we are all human and make mistakes, but false advertizing should make you stand up and take note, your representives tell the customer how much too pay…

After two weeks waiting, for my merchandise, I receive a letter that I’m $2.68 short…..

How long do I have to wait now?…….

Mike enjoy you day!
Susan

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Mrs. H. May 9, 2014 at 9:04 am

QVC has no such thing as “customer service”, and as one Nutrisystem representative put it, “QVC is nothing more than a warehouse distributor.” A perfect match with someone of the caliber of Joan Rivers.

If you all want to hear my complaint, contact me, I’ll send you a book. We are cancelling all of our auto delivery accounts. Today we are picking up a Kindle Fire – that you all sell – at Best Buy, and we shall have a wonderful day!

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Kevin Ganey May 7, 2014 at 2:00 pm

My wife and I were shocked at the comments’s that Joan Rivers made concerning the three Cleveland women held captive. We could not believe anyone could be so cold, and heartless,to say what she said and think it was funny. We will not consider buying any of her products, or shopping any channel that would have her product’s for sale. People need to take a stand against remarks like these. This is especially true if you are a business that has the best interest of women in mind. These women went thorough hell, and we can only hope that you would not join Joan Rivers, in thinking it was funny.

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Claudia B July 16, 2014 at 6:23 pm

I purchased a “brand new” HP Pavilion Laptop from QVC. After owning it for 2
Months it died. I called HP Tech Support and was told my Laptop was registered to someone else and that it was not under warranty as it was REFURBISHED. I called QVC back and spoke to several “Supervisors” who kept telling me that my computer was under a “limited manufacturers” warranty and that I needed to call HP. QVC reps never helped in the matter nor did my numerous calls to the so called “Office of the President”. I am in the process of filing a small claims suit as neither QVC nor HP want to stand behind this product. Per HP, I can pay for the repairs if I want the laptop fixed. I will
never buy another product from QVC again.

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laura treuil April 30, 2014 at 7:53 pm

I have been a long time customer. After I spoke with your customer service rep today I will no longer be using your company to purchase anything again. I am not going to rant and put all my business out here. If you would like to know my problem please contact me. In todays time with money being hard to come by you can’t afford to lose anyone.

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Brad Cowen April 28, 2014 at 12:25 pm

I am a fomer employee. I worked at the Rocky Mount, NC Distribution Center from Sept 2003 until September 2004. I need some help locating my W-2′s for those 2 years. Can you point me in the direction of someone that can help me please?

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Bernie April 23, 2014 at 2:49 pm

I ordered a Dell computer plud a package that included Windows 8.1 in March. The Windows 8.1 program was not enclosed. I did not realize this until a technician came to install my computer and Windows. Since he was already there and already on the clock, He had to order Windows directly from Microsoft and download from their site. NOW QVC will not reimburse me for that even though I have already paid QVC for QVC to install it before delivery. Why should I have to pay for their negligence? They are just another example of robbers in business. Never deal with these cheats.

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