Uber Corporate Office - Corporate Office HQ

Uber Corporate Office

How would you rate your experience with Uber ?

[Total: 42    Average: 1.9/5]

Uber Corporate Office Address

Uber Technologies
1455 Market Street4th Floor
San Francisco, California 94103

Contact Uber

Phone Number: (415) 986-2104
Fax Number: (877) 223-8023
Website: http://www.uber.com
Email: Email Uber

Uber Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Uber Executives

CEO: Travis Kalanick
CFO: Gautam Gupta
COO: Ryan Graves

Uber History

Uber is a private taxi and ridesharing service that was founded in 2009 by current CEO Travis Kalanick and Garrett Camp.  The company was originally called UberCab and the mobile app launched in June 2010.  The Uber app allows you to hail a private cab using your mobile phone’s GPS.  The company has several different levels of service:

  • Uber Black: Black car executive service.
  • UberX: Cheapest service, non-luxury sedan
  • UberXL: UberX with larger vehicle (SUV or minivan)
  • Uber Pool: Ridesharing service only available in select cities.

The company raised $49.5 million in funding in 2011 which helped lead an international expansion in 2012.  The company first expanded into Canada, then the UK and Australia.

2013 saw the company expand into Singapore, Seoul and South Africa.

The company has faced strong opposition from the regulated cab industry.  In many cities, a cab medallion can cost several hundred thousand to a million or more dollars.  Uber has greatly disrupted that industry.  The company has also faced public outcry for their “surge pricing” which increases fares by a multiplier depending on local demand.

Some countries have banned Uber altogether.  Notably, the company was banned from operating in Germany in early 2015.

Uber currently operates in 53 countries and 200+ major cities worldwide.  The company has raised $2.8 billion in funding to date.

Uber FAQs

Question 1: What is the phone number for Uber?
Answer 1: The phone number for Uber is (415) 986-2104.

Question 2: Who is the CEO of Uber?
Answer 2: The CEO of Uber is Travis Kalanick.

Question 3: Who founded Uber?
Answer 3: Uber was founded by in .

{ 43 comments… read them below or add one }

Penny B August 2, 2018 at 7:32 pm

Is anybody listening?????

Bad App…meant to mislead people and get maximum prices. I had no vehicle choice. App knew I was going
to Train Station, only offered Executive Vehicle at 3 x the usual fare. Offered adjustment which was NOT done.
Sure I was targeted as in need of Tim’s sensitive ride.
Corrupt policy. Customer service was pathetic. Everyone
with the condescending line “sorry about your experience “
How about a $50 refund which is appropriate.

Uber claims they can’t be reached by phone because the phone calls aren’ t audibly clear. Really. That’s not the situation with Amazon, Wayfair, Walmart, Target, Overstock…etc

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Penny B July 29, 2018 at 5:46 pm

Asked for STANDARD car to go to train station and only
offered an huge upgrade SUV. Price usually $34, this vehicle $87.00. Message an adjustment would be made.
Instead, I was charged the crazy high rate, and told to call earlier next time.

Never given options
Never offered a standard car
Never could reach customer service in timely fashion
Never given price adjustment
The driver had his own Transportation Business
Crooked policies, fraudulent practice, and I was a victim.

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James Hamilton July 19, 2018 at 6:28 pm

My birthday is July 24th. I have sent in a copy of my DL renewal FOUR times and it keeps coming back rejected. It is clear to read and issued from the State of Texas. Please assist.

James Hamilton
jamesthehamilton@ gmail.com
210-291-XXXX

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MICHAEL YAUCH July 12, 2018 at 5:54 pm

Uber two years Fort Myers/ Cape Coral Fl 4.93 1611 0 cancel

Ford -because of the airbags recall—stopped the use of my car -they gave me through enterprise rental a loaner at no charge. The 2017 Nissan Ultima car is lisensed and covered by my car insurance. Just not listed on my policy because its a rental. Enterprise does not give you the registration just a self insurance card. I have been trying online to get this car on my app and asked for assistance from customer assistance (in Columbia) She could only say (X5) I can’nt rent a car from Uber in Fort myers. I asked for her supervisor and was told he could not be bothered and to call back because he would not return my call. I can not be the only person in this position.

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Virginia schroer June 25, 2018 at 7:51 pm

I called an Uber driver to drive from Casper, Wyoming
To Denver international airport. I asked the driver how much and she said it was on my Uber website. I got into the car thinking it would be $200.00. I asked her again when I couldn’t find it on my Uber site. She said she did not know. Now, that I’m at my destination my bill comes up to $596.00!!!!! Are you kidding??? I would never have taken an Uber if I knew it was going to cost me so much!!! This is robbery. Yes, it was a long drive but seriously half of my paycheck…??? Thanks for your last ride Uber!!’

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Linda Saunders June 20, 2018 at 4:16 pm

For business purposes, I set-up an Uber account and added my company cc information yesterday. Today I received a call from the Fraud Department, at the bank for our company credit card. My card was compromised after I set-up my Uber account. Someone used it and decided to go on a shopping spree. Needless to say, I’m going to delete my Uber account because your employees are not trust worthy.

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BARBARA B. June 19, 2018 at 9:45 am

UBER IS HORRIBLE AND SHOULD BE BAN FROM ATLANTA, GA. THE DRIVER ARE UNDER PAID INSTEAD OF US BEING FOR TWO RIDERS THEY INCREASE THEIR SERVICE FEE AND END UP GET MORE THAN THE DRIVER. HOW IS THIS POSSIBLE?
I HAD A POOL RIDE WITH 2 PEOPLE 1 PERSON WENT 40 MILES AND THE OTHER ONE WENT 34 MILES. I SHOULD HAVE RECEIVED AT LEAST 23.00 PER RIDER AFTER UBER GETS THEIR MONEY BUT INSTEAD I WAS ONLY PAID 26.19 AND UBER RECEIVED 50.00. HOW IS IT POSSIBLE THEY RECEIVED MORE THAN I DID. I AM EXTREMELY PISSED AND CONFUSED. I HONESTLY THINK UBER SHOULD BE BANNED IN ATLANTA,GA. I THINK THE DRIVERS SHOULD COME TOGETHER AND NOT DRIVE ALL OVER THE WORLD WHERE UBER IS FOR A WHOLE WEEK. UNTIL THEY REALIZE THEY CAN NOT KEEP CHEATING US.

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Robert Woolfork III June 14, 2018 at 10:53 pm

Hi:
Please Answer the following questions:
#1: I seek to work with Uber under my company called “Global Resource Management LLC.” Can i do that?
#2: I want to Deliver “FOOD” under “Uber Eats” in the Seattle, WA area for now.
Can you let me?
#3: I just bought a 2014 Kia Forte, is that Okay?
#4: What Type of “Cell Phone” Do I need to have to Deliver Food under your “Uber Eats” Program?
#5: Are Walmart Phones Okay?
#6: I can “NOT” access my existing account i have with you over the internet, because i lost the Password and each time i request for another password, your computer does “NOT” send “ANYTHING” to my Email Address at: “Hope4all@Pacific-Ocean.com. What Can you Do?
Please Phone me at my existing location in California at: 661-948-5161. I plan to move to Seattle, WA to start working with your company as soon as i get the info to do the work from your company.
Sincerely
Robert C Woolfork III

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Klaus Bertram June 14, 2018 at 11:52 am

When I reach the #one spot in the airport queue my app freezes and all I can do is to watch other cars pick up riders. E-mails to support have not been answers other then ” we know there is a problem as it been reported by other drivers as well. But it is an automated system and there is little that can be done about.” In other words–suck it up and deal with it. There is no way to reach a live person for a one on one talk. Would be nice to talk to a

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Jeff April 10, 2018 at 12:15 pm

I made s mistake I rated driver Juan who picked at White plans in westchester. I gave him one star it should be 5 stars. Sorry I made a mistake please correct his rating to 5 stars thanks jeff 954 551 XXXX

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Crystal J March 19, 2018 at 12:08 pm

I’ve had the worst experience with Uber support in the last 9 days. I was receiving promotions for the ATL area but I actually drive in Augusta so I thought I needed to change my City. The agent that I spoke with when I called did not check the City that I was registered to drive in (which was already Augusta). I had the hardest time getting my account active again. It took me 9 days and I lost a lot of money. I called support repeatedly only to speak with agents who had no idea what they were doing. Finally, on Monday morning, I called again and spoke with an agent who helped me to get my account active. I even waited for hours over the weekend to speak with a supervisor (Abner) who acted like he could care less about the fact that I could not make any money to support myself and my family. From this experience I feel that Uber is not concerned about their drivers and is only concerned about the riders who pay them.

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Joe March 17, 2018 at 11:01 pm

Hello Uber, Let me start off by saying trying to contact you via email/phone numbers provided (415)986-2106 or (415)986-2104 are a joke no one answers the phone or the automated service just hangs up on you. I’m trying to get in contact with a corporate employee that knows what they are doing and can speak ENGLISH. I’ve been having charges credit card from Uber. I would like this addressed ASAP. Charges to peoples accounts without their knowledge is theft which last time I checked was a misdemeanor, Is this how UBER does business.. PLEASE CONTACT VIA EMAIL J.RLuisi@ hotmail.com Todays date is March,17,2018 I would expect a response by no later then March, 23, 2018. Thank you

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Donnie Lucas February 14, 2018 at 3:41 pm

I need someone from corporate to contact me quickly. I have submitted 3 separate instant pays, not a single one has been deposited to my account. Customer service is a joke, and barely speak fluent English.

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Aron November 25, 2017 at 3:49 pm

I used someone’s uber app and now that person is using my credit card number for uber for his rides need help to stop him from using my card please help if you can give me a call at your earliest convenience thank you 507 481 XXXX it’s making my bank account negative and if something doesn’t get fixed I will never use Uber again thank you I think your drivers should use ID in order to use credit cards that way this doesn’t happen ever again
Sincerely Aaron Bell Richard

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Claudia Bryan November 13, 2017 at 9:55 pm

cbryanward@ gmail.com. I have an idea to increase Uber’s appeal. Start a service called a Uber Senior. There are many older folks who don’t drive but need transportation, and can’t or won’t use a smartphone with the app. Uber Senior could use a phone call to summon a car with a follow up call to provide time of arrival. The aging population and their transportation requirements are a market that is ready to be served by a company like a Uber.

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Michael Huff Jr. December 9, 2017 at 4:18 pm

Ninerem@ yahoo.com old people can not use the app any more. Too hard for them. Don’t trust it either.

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Carol Watkins November 7, 2017 at 11:17 am

Reading the comments I see plenty of drivers have experienced issues with their payouts and not receiving adequate support from Customer Support. It sounds like a class action case in my opinion. You all should be ashamed of yourselves and the way you are handling business

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Michael Huff Jr. December 9, 2017 at 4:18 pm

I would join any lawsuit.

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Crystal J March 19, 2018 at 11:33 am

I would definitely join. My car still has not been fixed from a fender bender that happened in December and I’ve had issues with my profile all weekend on one a really busy weekend. Uber does not care about their drivers. Customer service really is a JOKE – half of them don’t speak English and have no idea what they are doing. I finally got an agent on the phone who knew what I needed and was more than happy to help after being on the phone with them for the last 6 days for hours.

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G Brown October 26, 2017 at 4:45 pm

Attempted to transfer funds to my bank accoung Instant Pay -Failed
Uber Account balance shown as 0.00
I forgot I’d gotten a new debit card_
went through vault.uber to make account changes
update as instructed with the UBER CODE sent to my phone
Subsequently got email saying suspiceous activity on acct
Called Uber support -told afterward nothing they can do to expedite the situation
Told funds would transfer to bank account in 24-72hrs after 1st saying will xfer with next weekly xfer
Then also said due to protocol account would have froze funds regardless with account update ( was not sure/didnt want to xfer to supervisor & told me they don’t give out Corporate Address due to safety – I really just wanted address to sent formal complaint)
———————————————————————————————————————-
Uber does not give driver adequate prenotification before instructing them to make account updates -when it’s their intent to freeze the account for 24-72 hr for validation , even after they sent an uber pass code to my phone to do the update (holding funds, harboring interest, unjustly enriched, charging instapay fee, does not give driver the ample opportunity to make viable decisions before moving forward with an update) Insta pay means -immediate **when fairs are wrong , ?manual fee adjustments can be made?

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Valerie October 23, 2017 at 11:36 am

I called uber phone support and this is the problem Im having . I told them my issue and I did not get any answers . when I asked to speak with some one else . she argued with me for 30 minutes so I called back so I could speak to some one else and again I find myself in another argument when all I want is my issue solved

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Ranier Braga October 16, 2017 at 3:56 pm

I’m a driver who was wrongfully deactivated. My rating is a 4.87. 100%acceptance rate and zero cancellations. My customer compliments are excellent. Please look at my profile and reactivate me

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Michael Huff Jr. December 9, 2017 at 4:20 pm

They’ve deactivated me now too

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Kevin Torrey October 16, 2017 at 1:45 pm

I have numerous charges to my account for rides that were never requested. In the first case Uber responded that my account was credited and in fact was charged again for the same amount.
Your web site is useless.
I want a human being to contact me to rectify this or my cancelling and signing up for Lyft will be the next step.

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Ryan October 12, 2017 at 8:56 am

I enjoyed working for uber eats but everytime i cashout on instant pay my money comes up short and they to seem like no one can help me with this Do not if some one is stealing money out of my account keep senting emails but still no one is helping me .Go Bank tell me to call uber .Uber tells me to call Go Bank my trust is growing thin with Go bank Something hads to be done about handleing money

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Aretavia October 11, 2017 at 2:48 pm

I have a issue n no one is content me back

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Tim Madden October 4, 2017 at 7:54 am

Hi Uber,
I am a frequent user of Uber taxi’s in the London area & was so disappointed when I heard you didn’t get your licence renewed. I am amazed you didn’t as your such a reliable service & have never had any complaints with your service or any of the drivers.
To that end I am writing to you to see if I could help with this situation, I am an assessor that works for a successful company who deliver numerous apprenticeships & qualifications including Taxi & Private Hire which includes Customer Services. This could in the future assist in helping you with renewing your licence in the London area by having all your drivers qualified with this qualification. Plus it will be an investment for your drivers as they will also receive a qualification for the excellent work they do. If you would like any further information about this or discuss it further, please do not hesitate to email back on the above email address.

Regards

Tim Madden

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Tim Madden October 4, 2017 at 7:42 am

Hi Uber,

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karen lopresti September 26, 2017 at 9:43 am

I would like to contact uber accounts receivable for a summary of my 2016 rides for tax purposes.

I cannot get through on any number provided.

I cannot sign on with my email address

Please have accounts receivable call me at 347-302-XXXX Karen LoPresti

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Lesley Gomez September 25, 2017 at 12:22 am

Your Ubereats is a lousy service your website is horrid and your customer service is the worst I have ever dealt with. No wonder your car service was run out of Vegas if it operates like the eats side. I am still not sure it is not a set up seems fishy that as soon as I put in my payment information it locks my account and accesses my checking account with the verification of $1. I find out there is anything funny with my account and that $1 does not go back in and there will be large problems. I expect this crap from foreign companies but as a US company you should be ashamed. You people are lousy in business and you need new website developers because they obviously have no idea how to maintain a site

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Erica Gewirtz September 23, 2017 at 2:41 pm

You need to strengthen the contact between wherever billing is and the drivers. I cannot count the amount of times I have had billing problems. I have been charged cancellation fees for trips the driver cancels, I was charged a cancellation charge for an Uber Pool trip I cancelled in ample time, i was charged a wait charge when the driver got lost, etc. While I was refunded this should not have happened. When I was refunded the wait charge when the driver got lost I was told it was “as a courtesy”. How does Uber figure they have the right to charge when I was the one doing the waiting?

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Catie Martin September 5, 2017 at 4:10 pm

I want to know why your company thinks it is ok to pick up a 14 and 15 year old at midnight? They can’t say they were not aware of the age or that something was going on when they are instructed to meet at the road instead of a house. And because your company doesn’t check to see if they are minors, I just think you should know that these children were dropped off at gang members house and was forced to do thing that should never have happened. This all could have been avoided with a quick ID check. Now I get to pick up the pieces. Thanks uber.

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Vicky Lam September 5, 2017 at 12:16 am

I would like to write this letter to draw Uber Corporate Headquarters attention on how Uber is treating their partners in Hong Kong. I was worked with Uber for almost 2 years. I found that the way of UBER HK to treat their partners was terribly bad.

For example, one time when the rider thrown all the rubbish in the car and I tried to claim for the cleaning fee. UBER HK required me a lot but as you may know the cleaning service company is always small company and work independently. Even I sent all the related materials to UBER but I cannot get any reply since June.

Also, I want to draw serious attention to management team in UBER corporate that there are many activities organised by UBER HK as some dinner gathering, BBQ event, etc but once i got the message and I immediate call for registration. (not more than 5 mins) The staff of UBER HK claimed that the event was full. This is really ridiculous and I hope the management of UBER looks into this serious problems.

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Kevin Trial September 4, 2017 at 4:48 pm

I have been trying to reach UBER in follow up of a complaint from 3 weeks ago. And yet had response. Please call me at 724-253-XXXX

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Patrick Winkler September 4, 2017 at 3:23 pm

I want to know what is going on with my instant pay and why I can’t get my money from the last 2 weeks.

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James Schiebel August 27, 2017 at 8:55 am

I would like to start off by saying what a wonderful idea that you have started.
If I can try to explain my frustration as a driver, I started with Uber in Toronto Ontario about four months ago and have done over one thousand trips to date. I am licensed in the city of Toronto,then Toronto office applied and got me licensed for Hamilton Ontario and then a little while later, the Twin cities of Kitchener-Waterloo Ontario. Everything was fine until a few days ago I bought a NEW CAR 2017 from the dealership. I made all the changes online in my profile with the exception of the safety certificate which I substituted with the bill of sale. However, I was told the safety certificate would be required nonetheless. I had to drive all the way to the Mississauga Ontario where I was informed that I had to produce a Safety certificate – which I then did. (THIS IS A TOTALLY RIDICULOUS REQUIREMENT FOR A NEW CAR.) Since changing cars, I found out I am only licensed in Toronto Ontario. WHY??? None of my qualifications, etc. have changed – only a new car. I can’t seem to get a straight answer as to how I get those other licenses back. Any help with this matter would be appreciated. This has been very frustrating as with any communication with your Toronto office. Thank you for looking into this.

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hussein al attar August 21, 2017 at 10:26 am

I have a great idea about uber drivers ,its very talented idea can you please contact me if possible ..my idea is beneficial for the future of uber…

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joseph sgobba August 10, 2017 at 4:42 pm

I have a Korean student from university of riverside car she left her phone in the uber car the driver named scott told her he sent her phone to san Francisco to the center how can she get her phone back she has important messages in it she needs her phone promptly it has been since august 5th she has not received her phone back the driver should have kept it for her

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HollisFord August 7, 2017 at 12:17 pm

Hello I’m a musian nationally known for playing drums with the singing group the Ojays six yrs.and I played drums on the song play another slow jam by the group midnight star written by Babyface(Kenny Edmonds ). I’ve traveled the world . playing in a lot of arenas.these days I’m doing a lot of music production getting songs played in different situations .movies reality shows sport shows suspense thrillers .my reason for reaching out Uber is because I wrote a song for Uber. And know the people of Uber town will enjoy this music from me can someone call me or text me so I can forward this song to the right person . thank you.

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Joy Johnson April 27, 2017 at 10:20 pm

I left my iPad in my Uber driver’s car last night about 5:35 pm. I have sent 3 messages and I have NOT received any notice fromy driver! This is a mess!!
Please do something!
Joy Johnson

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Richard legunn February 23, 2017 at 3:59 pm

A driver charged me 500 and didn’t show up at airport he was chased away by security and cancelled my pick up. Please reimburse me the 500 he charged
Thank you rich legunn

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David Bell July 7, 2016 at 4:04 pm

I had signed up for a driver position last Friday I was checking on my back ground
check have been done. I had went to the Houston office on Star Lane.
When can I come to the office to work out every thing else like leasing, insurance,
my credit is not that good. Am I going to have to pay more than the Two hundred
Fifty dollars? What are all of my finance options on the insurance and leasing?
What is the total amount am I have to pay to start driving? Will I make enough to cover
everything and enough to live on.

THANK YOU,
DAVID BELL

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Glowran Phillips May 12, 2015 at 4:40 am

I am a driver in Houston , my account was deactivated for some unknown reason. I have sent many emails and no one has responded to me, I just want to drive. I noticed I have not drover in four days and my rated keep going down for some unknown reason.

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