Uber Corporate Office - Corporate Office HQ

Uber Corporate Office

How would you rate your experience with Uber ?

[Total: 176    Average: 1.9/5]

Uber Corporate Office Address

Uber Technologies
1455 Market Street 4th Floor
San Francisco, California 94103

Contact Uber

Phone Number: (415) 612-8582
Fax Number: (877) 223-8023
Website: http://www.uber.com
Email: Email Uber

Uber Facts

Founder: Travis Kalanick and Garrett Camp
Date Founded: 2009
Founding Location: San Francisco, California
Number of Employees: 12000

Uber Executives

CEO: Dara Khosrowshahi
CFO: Nelson Chai
COO: Barney Harford

Uber History

Uber Logo

Uber is a private taxi and ridesharing service that was founded in 2009 by former CEO Travis Kalanick and Garrett Camp.  The company was originally called UberCab and the mobile app launched in June 2010.  The Uber app allows you to hail a private cab using your mobile phone’s GPS.  The company has several different levels of service:

  • Uber Black: Black car executive service.
  • UberX: Cheapest service, non-luxury sedan
  • UberXL: UberX with a larger vehicle (SUV or minivan)
  • Uber Pool: Ridesharing service only available in select cities.

The company raised $49.5 million in funding in 2011 which helped lead an international expansion in 2012.  The company first expanded into Canada, then the UK and Australia.

2013 saw the company expand into Singapore, Seoul and South Africa.

Uber car and app

The company has faced strong opposition from the regulated cab industry.  In many cities, a cab medallion can cost several hundred thousand to a million or more dollars.  Uber has greatly disrupted that industry.  The company has also faced public outcry for their “surge pricing” which increases fares by a multiplier depending on local demand.

Some countries have banned Uber altogether.  Notably, the company was banned from operating in Germany in early 2015.

Uber Eats on Bicycle

In 2014, the company began UberEats, a food delivery service. Uber anticipates being able to provide UberEats service to at least 70% of the continental US by the end of 2018.

The company stated in May 2019, that it would start banning clients with low ratings, but declined to give an official number.

Uber went public on the NYSE May 10, 2019, under the ticker symbol UBER. The stock briefly rose but returned to its opening price within 6 weeks. 

Uber currently operates nearly worldwide and in more than 785+ major cities.  The company has raised $2.8 billion in funding to date.

Headquarters for the company remains in San Francisco, California.

Uber Sign

Uber FAQs

Question 1: What is the phone number for Uber?
Answer 1: The phone number for Uber is (415) 612-8582.

Question 2: Who is the CEO of Uber?
Answer 2: The CEO of Uber is Dara Khosrowshahi.

Question 3: Who founded Uber?
Answer 3: Uber was founded by Travis Kalanick and Garrett Camp in 2009.

{ 94 comments… read them below or add one }

Jill November 17, 2019 at 6:01 am

The driver cancelled this ride! I was located at 4531 Baltimore Ave. He was at 45th and Chester. I walked up and down the block to find him. I was in a cast and boot as well. Then after he cancelled he drove right past me. HE WAS AT THE WRONG PLACE. I SHOULDN’T HAVE TO CHASE UBER WHEN I’M CHOOSING CURBSIDE SERVICE. I WOULD LIKE MY MONEY BACK PLEASE. However, Anna the next driver picked me up even though your app had me to meet her at a Street that was 3 blocks away. I really should be asking for compensation for the aggravation of having to read and respond to this email charging me money. Uber used to be a service of courtesy. Now you have a bunch of disgruntled taxi drivers who have no patience, can’t understand simple directions and want to get paid for services not rendered. I’ve had this happen to me several times over and enough is enough. As a driver for Uber ( until my cast) it was a simple courtesy to call a rider to pinpoint their exact location. It cost nothing to be thoughtful and kind just like Anna. #86Uber


Anonymous until a Responsible Executive Contacts me November 13, 2019 at 7:31 pm

I have been an Uber Driver since January 2019. On a few occasions, I have had to contact Uber Support via the Uber App, which often sends a response via e-mail also. Here is my experience:

On the whole, the Support Staff is great and are very helpful. However, this week, I have been having very bad experiences.

First my Uber Driver Status was suspended. I was allowed on to deliver Uber Eats. As per the explicit request in their e-mail, I followed up the asking for the specifics. I received a very ambiguous response, and a request to contact them if I wanted further help. I did that. More ambiguous responses. After going through this exercise, I got an e-mail saying that the decision to suspend me was final, and still requesting me that I contact them for any further assistance. I asked how I can appeal that decision to suspend me.

Within seconds, I receive an e-mail from another Support Member that I am suspended from delivering on Uber Eats because of low rating given to me from restaurants and customers. I had made just five deliveries last evening. Every time, the restaurant owners and their customers were joyous to see me. Many customers even gave me handsome tips, sometime twice the total amount Uber charged them. So, I opened the Uber Eats App and took a look at how the customers had rated my performance on Uber Eats. The five out of Five had given my service Thumps Up. That is 100% positive. I do not know how or why the Uber Support Employee wrote me saying I was suspended from Uber Eats also.

I am thinking that my intention to appeal against my suspension from Uber Driver might have something to do with that.

My experience with the Uber Support Staff this week has left me with more than very serious doubts about their honesty, integrity and transparency.

If the Under Management is interested in knowing the details, I will be more than happy to give them a full briefing.


Linda Smith October 31, 2019 at 5:24 pm

My husband drives for Uber eats this company you do not make any money this is not how it is advertised. the pay scale should be much better as you drive around waiting and using gas.


Roger Meeks October 28, 2019 at 7:44 pm

my phone died and I got a new one and when I send up again all I get is number already in use, I have over $70 in uber cash on it that I can’t get to and $50 on my new phone I can’t use cause it/ you have it set-up on my old phone I can’t use. my phone number is 310.714.XXXX this is a problem so I like your service.


Victor lemelle October 16, 2019 at 6:05 pm

I’m a Uber driver in Yuma , Arizona I did not get paid today.i was contacted by Uber to visit green light hub in person because someone tried to access my Uber account. I live 200 miles from the nearest office. It’s very disappointing to me. Will I be compensated for my trip still waiting for an answer


Thomas Nighsonger October 11, 2019 at 7:45 pm

I really don’t know if they have any intelligent people working answering the emails. Or they just don’t care. I have been trying to resolve an issue but no one reads the entire message to see what the problem is.


Lea Sanders September 25, 2019 at 7:21 am

I have been trying for SEVEN days to have my menu on Uber Eats updated. I have been an Uber Eats restaurant partner for over a year and have had no problems. I have emailed & called repeatedly to no avail. Could someone in management please call me? Lea Sanders 770-474-XXXX


Indika September 23, 2019 at 3:05 am

Really unprofessional drivers. Once confirming and accepting the hire and the abandoned the customer after keep him waiting for the taxi. Customers have to find alternatives then and getting delayed.
Never expect these types of irresponsible drivers from Uber as Global network.
Had this bad experience several times.


Jasa Minshall September 21, 2019 at 8:43 am

I started driving for Uber on September 3rd. Everything was fine until September 20th when I got locked out of my driver app for a “fraudulent & suspicious” document AKA my Ohio Vehicle Registration which expires on October 17…27 days away! I have called the Uber Driver Support line 7 times (at 22+ min per call…you do the math) only to be told the same things 7 times…the same exact phrases 7 times (nice script Uber) and still no resolve. Did I mention that this office is in the Philippines??? I’ve about lost my mind with all of this. Ever seen Groundhogs Day??? I’m driving in the USA…with a non expired legal document & being told “this is in review & will be resolved within 2 hours”…this same LEGAL DOCUMENT has been used driving people for 17 days & now is an issue. Call #3 I asked for a manager & was told there wasn’t one. Call #4 I got a manager who if we were face to face to face I’d have punched in the mouth for being so rude. Bottom line…their driver service is as much of a joke as everyone complaining for the patrons. In the State of Ohio in the United States of America I don’t have to renew this until 10/17/19…so now I’m unable to drive & no one over there is competent enough to assist. When you call Uber corporate in California, USA…you are directed back to the crap overseas. I’ll just stick to driving Lyft AND riding Lyft because this is a joke.

Thanks & consider this my resignation.


Billie Davenport September 3, 2019 at 10:26 pm

I left urgent documents in an Uber car , called immediately , no response now over 30 hours
How the hell do you get a hold of someone for lost items
Poor support / customer service !!!!!!


Pissed September 3, 2019 at 5:18 pm

So today was my FIRST AND LAST TIME using Uber! Driver number one called me and told me was lost, shortly after I tried to reach out to him , he sent me to voicemail, then he cancelled my trip. Making me and hour late to work. I in return am charged a cancellation fee?????? WTF????? Im sorry you cancelled my trip , charged me a cancellation fee, and stilllllllll charged me for the trip??? IM CONFUSED IS THIS THE TYPE BULL$HYTT UBER IS DOING TO ITS CUSTOMERS ??? I have tried to contact them, you cant reach anyone, the phone just rings and rings. This is absolutely horrible and unacceptable . I WAS CHARGED $46.54 FOR A TRIP THAT WAS $18.16 . Refund??? WILL NEVER USE THIS COMPANY AGAIN !


Brenda James October 20, 2019 at 9:02 am

I will never use Huber again in life,I’m going to lyft


Jayson Jolly August 27, 2019 at 9:52 pm

Hi my name is Jayson and I work Uber Eats and they froze my Fast Pay and I’m in Portland Oregon stranded I made money working and all I get when I call is Not so good English and I want to seek Legal Counsel they will not pay me for my work I’m soooo F****** Done can’t get my money so thank you Uber for making me Stranded and foodless CEO OF UBER I HOPE YOU SLEEP WELL TONIGHT CAUSE IM NOT THANK YOU VERY MUCH I Will seek Legal Counsel in this. Uber is the worse company to work for.


Floyd Bonnesen August 18, 2019 at 9:12 am

Hi Support Staff:

Every time I order a ride, it show some street with an address of Zeid Ben Harethah Street 8, Amman, Jordan.

Every time I order a ride, it show Zeid Ben Harethah Street 8 as the address, and it does not Al Imam Malek Street 48, Amman. The Al Imam Malek Street 48 is where I am located.

Is this the ride was cancelled by the driver at 10:42 am by Ford O Max. Did he go to the Zeid Ben Harethah Street 8 address that I think the Russian Cultural Center is located on?

That cancellation caused me to be late for my 11:00 am appoint at Shang Hai.

The second driver you sent me came to Al Imam Malek Street 48.

Best Regards,



Sonja Carlton August 16, 2019 at 10:42 am


You all have charged me twice, and I need a refund. I am not using your company anymore due to this. I have sent 3 e-mails and no response. Please give me a call at 770-875-XXXX. This is ridiculous that you cannot call anyone. I will let anyone know not to use this company, because you cannot contact anyone if something happens. Thanks.


JoAnn Wyman July 29, 2019 at 1:51 pm



EBO T July 27, 2019 at 11:17 am





joe cusimano July 25, 2019 at 9:25 pm

I just got scammed from a so call uber call.. it seems like uber ‘s data bass has been compromised. who ever called me had an uber number. they tell you that your account is suspended and that you must go through the verification process to get back on line to work. they had all information on my account. it seemed real then they asked me for my bank user name and password. the first name was Christopher Adam id # 0684 fake they gave me a phone number of 1-800569-5689. they claimed they were from the fraud dept. then his supervisor came on Jonathan kemp so he says. the first number was 848-2934062 a Poughkeepsie NY number then they start sending text messages as your bank. keep an eye on your bank. this person named roneil telephone number 914-979-4068 this number is on Stratton street in Yonkers NY. tried attaching his number to my zelle bank and tried to withdraw 1600.00 from my account. thank god my bank stopped them and shut down the account as fraud. the 914-979-4068 is a real number I called and asked if this was roneil and he said yes. they also opened a quick pay account and withdrew 90.00 from me. uber is so slow I can not log on because they changed the phone number 424-332-8784 I found out. now uber has me locked out of my account because I called them about this and they are sending me e mails to re set my pass word. I can not even do that. how dumb is this company. will some one from coporate and who has a brain in there head get in touch with me by phone. you are the most unfriendly company ever


Scott Craig July 16, 2019 at 12:18 pm

I wish there was a way I could have Uber bring my vehicle back to my house with me. I hate paying traffic fines and trying to make time the next day to go and get my vehicle let alone the expense.


Kendel Gubler July 8, 2019 at 2:28 pm

Getting through to Uber for any reasons is IMPOSSIBLE! I am trying to cancel my account. I would like for someone to contact me asap. ALL the numbers listed for Uber anywhere are either not valid or you leave a message not knowing who you are calling. there is no email or direct contact with any kind of customer service. Please contact me.


Karyn Walker June 26, 2019 at 1:28 pm

Uber Eats as fairly OK until 6/25/19 @ around 18:00. My food was delivered tasteless and seemed as if it was left under a warming light. The shake was melted. Uber tried to say all I wanted was a refund and free food. They kept insinuating this horrible lie and didn’t care about the hours old food that should’ve been trashed. I want my bank card immediately removed and I will NEVER SEND A DRIVER FOR ANYTHING NOR CATCH A RIDE! They’ve messed over people worldwide. You WILL GO OUT OF BUSINESS.


William June 24, 2019 at 4:04 pm

Haven’t been able to contact UBER as to my vehicle inspection report. I have attempted to send the report 20 to 30 times using Uber app. Also I’ve attempted to contact UBER by phone to have them check and see if they received my mail with my inspection report which was sent to customer service. As of June 15, 2019 to today June 24, 2019 I have not received any communication from UBER. Communication between employees and customers service\management iwhich critical for the success of our company as a driver it seems if I were to have a major question to Uber, I would have no way to contact the very company which I work for and help support. Please contact me at your earliest convenience so I may know that my vehicle inspection report has been received by Customerservice through the mail. My expiration date for the vehicle inspection date is June 26, 2019.


Markus Horner June 18, 2019 at 5:24 pm

Not only is Uber being investigated by the IRS. They are now being investigated for discrimination against people with disabilities under the Americans with Disabilities Act. I filed a complaint with the ADA about how I was treated by Uber. I was recently told that I no longer have access to their delivery services. They used the excuse that my efficiency rating was too low. It was 82. They claim that it has to be at least an 85. I have tried to notify Uber on several occasions through their App and personal visits to their local office that I am considered 100% disabled because I have Tourettes Syndrome, OCD, and PTSD from my military service. I never got any type of response whenever I tried to tell them that my Tourettes was causing people to reject me. The only response I ever got when ever I tried to inform them through their Twitter site was “We are taking at look at this issue and we will get back to you.” That was the total response I got.


Maria G June 17, 2019 at 8:21 pm

Uber is holding hostage $185.00 of my gift certificate from my daughter. I used it twice about a month and half ago for $15.00, then it refused to book any more rides. I have gift certificate. My daughter has confirmation. I contacted Uber about this many many times. They have refused to refund the money. 3 times they gave me different instructions to follow. I did so. Now they refuse to acknowledge any of my requests for help. I just called the number given above for the corporate office. I do not have high hopes for a response. This is stealing, plain and simple. I am notifying the newspaper, going to write it up in facebook and do whatever else I can do to publicize this stealing, this total lack of accountability.


Dalia June 7, 2019 at 2:49 am

I ordered a meal from Uber and the time for arrival kept getting pushed back further and further. I called Uber customer service to see what they can do because it was getting so late, the first person to help me said there is nothing he can do I just need to wait for my order to arrive as it is in process. I asked to speak with a supervisor and while on hold my order was cancelled. I was then transferred about ten minutes later, to a man named Christian he said he was located in the Philippines call center but said he could not provide me with a employer ID. I explained to Christian how frustrated I was as I placed my order and have been waiting and how my order is cancelled. He said there is nothing he can do about it because on his end it is not showing as cancelled, I explained that I have an alert on my phone and i would be happy to email it to him and need to be provided with a refund. He literally told me he can not provide me with a refund because the restaurant already prepared the food and it is not fair to the restaurant to not be paid as they have already made the meal. I said so the restaurant needs to be compensated, Uber fails to deliver the meal and I don’t receive anything and yet I am expected to pay for this? And he said yes ma’am it’s not fair to the restaurant. I really don’t understand how this company believes the customers should be treated as we are rerouted to this horrible call center that tells us everyone deserves to be paid and receive what they need at the cost of the customer. I need a refund and I need to be in contact with someone who can help me with this issue.


Mandy Kindt May 28, 2019 at 3:10 pm

Absolutely horrible customer service, inwhich I have been a loyal customer for over a year with Uber and UberEats…placed a lunch order from Scholtskys on 5/27 at 12pm, order was picked up by driver Simon at 12:25pm, my home is 10 miles from restaurant, 12:35pm update was that my order was 20 mins out… then 25 mins…how in the world is this possible…. I looked on the map the driver was traveling in the wrong direction to my home…I called C/S with UE and they were horrible… didnt care of the driver was in the wrong direction of my home… they tried to call the driver, well no answer probably due to that the driver Simon was not the actual person that delivered my food 1 hour and 10 mins later… it was a female… My food was cold, could not be eaten…. unacceptable customer service… just said, oh well there is nothing we can do. Your driver did not have a clue how to use a map, you could not get intouch with YOUR driver… your DRIVER was MIA… driving around town with food in there car for over an hour….UNACCEPTABLE..

Will be ditching UBER and dealing with DOOR DASH and LYFT… customer service is not to be treating the customers that pay their paychecks with disrespect.


Ramesh May 15, 2019 at 4:12 am

Dear Sir/Madam,

I’m Ramesh Kumar (Uber driver partner; registered mobile no +94 785777083) from Colombo, Sri Lanka. I have a problem with my fair calculations. Here in Sri Lanka for UberZip hires pay Rs .40 per km, last Friday I had some rides below Rs. 40, I asked them several times from the Colombo Office, how u all calculaing Zip hires? I didn’t understand their calculations.

For an example: Last Friday 10.05.2019 ride;
Rs279.38 / 7.79km = Rs35.86 (this is lesser than UberZip pay)

So, I had three rides like this, if u all want I can submit screen shots of statements.

Please let me know the feedback.

Kind Regards
Ramesh Kumar (UberDriver Partner)
From Sri Lanka.


Gunawan April 29, 2019 at 10:31 am

I want to ask for IT Managers in the Uber Company, who is it ??
and who is the business manager of the uber company ??
and IT vendors in which uber company ??
if anyone knows it please answer because of my college assignments


joanne April 1, 2019 at 2:00 pm

after reading much about the incident in Columbia SC and using uber on several occasions, I wish uber would use a bigger, brighter decal to identify the uber vehicle.
I almost got into the wrong veh many times in the city with my daughter and it was during day light. This MUST be an eye-opener for your company. What happened to that young girl is an understandable mistake.


None of you business March 29, 2019 at 12:37 pm

About 1 hour ago I attempted to order from a local restaurant that said they use uber eats.
I went online and set up an account but this is what I found which is why I WILL NOT BE USING UBER EATS AT ALL!
1. Website states it charges 15% fee for orders under $10; my order was $18.95 yet a fee was added and I could not remove it.
2. Attempting to find customer service was A COMPLETE WASTE OF MY TIME!. The customer service number on the site has 1 digit missing – WHICH IS APPARANTELY DONE ON PURPOSE!
3. After researching and finding two more numbers; 1 said it was not a working number; the other one only had information on some sort of “safety issues”.
4. Upon find the corporate office number in San Francisco it appears they don’t answer the phone.

Key Takeway: Most of the new things stemming out of our current technology will never make it past 1st base, so to speak. These SCAM, HACK AND FLY BY NIGHT operations such as UBER. They only thing that they MAY HAVE going for them is they want to be dependent on the current technology generation which is made up of socially engineered, manipulated, spineless, balless, pathethic individuals that cannot think for themselves. They are too wrapped up in WHINNING ABOUT THEIR RIGHTS rather than just making a life.


Jazz March 28, 2019 at 10:03 pm

I recently moved to a new city and used Uber a couple of times. Just last week, I ordered an Uber and the driver never showed up so I canceled, but Uber charged me $5.09 to cancel; what choice did I have the driver was a flake.

Yes, I emailed Uber multiple times and all they could say in their response was, we gave you the credit, which they never did.

Thanks Uber, because you steal people’s money, I bought a Metro pass and the heck with you!!


Daniel Hernandez March 17, 2019 at 8:21 pm

Uber is full of thieves, we ordered 66.22 in food and the driver didn’t even show up to our address she said she was and then she canceled our order and now Uber ifs saying we are at fault and will not be receiving a refund and this is after we have snapshots of our conversation their driver all they do I make excuses to rip people off and I will never use them again fuck you UBER


josh hundt February 8, 2019 at 6:06 pm

Uber has worst customer support in the world, I don’t think anyone can argue that.


LISSETTE OAKLEY January 29, 2019 at 4:33 pm

My son was involved in a car accident with a person working for as an uber driver. She was at fault for the accident and now her insurance company is refusing to pay for my son damages. She could have kill my son and I truly don’t understand how your company will allow someone to work for your company that doesn’t have the appropriate coverage. I am in the process of contacting a lawyer since my son in emotionally stress and sick to death that now he would have to pay for his car damages. I would like for someone for corporate to call me or contact me by email. Thank you in an advance for your assistance.


Thurston Tyler January 27, 2019 at 9:21 am


You clearly like taking money from people’s accounts. You charged me multiple times on January 14 & 22. Your policy on authorization holds didn’t apply to me because I was a active member. I will seek legal counsel for these charges.



Michele Haro January 17, 2019 at 1:11 pm

I was just charged double my rate. Should have been $27. Was charged $60. Driver intentionally took a different route so he could get more money. Emailed support and they did nothing. Uber stocks are going down. Use lyft. They don’t use this practice. Or back to taxis.


Thomas L Michael January 13, 2019 at 3:15 pm

Wow, no way to contact Uber and they don’t answer their own corporate main phone number. I was FRAUDULENTLY charged a fee by a driver I never met nor used, who has a 1.9 rating and Uber provides no way to deal with this. I guess I’ll be burying Uber on social media. Crap company. Shouldn’t be a surprise considering the horrible reputation of the dirtbag CEO Travis Kalanick.


Carole May 3, 2019 at 4:46 pm

Thomas – I too have been unable to get a working phone number for Uber in SFrancisco – they are all shown as disconnected. I am trying to resolve my account being hijacked so it took me half an hour to CANCEL my Uber account and I will not re renewing. I had a Gift Card that I used both ways Sat night a week ago and they charged one of my credit cards on file and then deducted the charges from the Gift Card as well. This is the first real problem I’ve had with them but it was my first and last. I’m moving to Lyft


Tammy Robinson May 7, 2019 at 11:29 am

Thanks for letting us know the number had been changed. We have updated the site with the correct number


A1 QUICK OIL January 8, 2019 at 1:39 pm



Lori Freson December 10, 2018 at 7:12 pm

It seems impossible to get a human being from Uber to help solve problems. My entire family is currently locked out of Uber, and my efforts to resolve the issue end with robotic replies to text, email, Twitter, or Facebook messages. This is my last try. Somebody please help me resolve this issue. If you can’t resolve this issue (about $80 charge), I will take the hundreds of dollars my family spends annually elsewhere.


John December 6, 2018 at 1:48 pm

Don’t bother calling corporate office. They will not answer. These Uber company people are a class act. My next step will be with my lawyer (business)…


janessa February 10, 2019 at 3:05 pm

i am with the person on that this a major class action lawsuit all in favor please feel free to contact me at janessadiamond1215@ gmail.com F**** this company ive been getting screwed left and right by them and ive had it!!!!!!!!!!!!!!!! one way or another you are gonna pay uber for all the chaos in all these people(s) and my situations!!!!!!!!!!!!!!!!!!!!


Kenneth April 12, 2019 at 6:23 pm

I been driving for Uber for over three years an I was deactivated because some one lied an said u was under the influence,now over the years this has happen to me about 4 times,I don’t do drugs an I never did drugs in my life an I don’t drink alcohol,they won’t turn my app back on an I can’t even defend myself,I quit my job at chevron oil refinery to work full time for Uber an they treat the drivers like mess.i want to no is there anything I can do are can I sue uber for firing me for no reason r proof.


Lou Mancuso October 17, 2018 at 12:58 pm

I have been trying to straighten out the problem of possible fraud that was detected by my bank. I have been corresponding via the website text option. This has been going on for days. They repeat messages that they previously sent and absolutely nothing is getting accomplished. My family member not able to use the service. If they’re not able to use a service Uber is not making any money from me. you would think somebody with some intelligence would try to fix this situation!


Penny B August 2, 2018 at 7:32 pm

Is anybody listening?????

Bad App…meant to mislead people and get maximum prices. I had no vehicle choice. App knew I was going
to Train Station, only offered Executive Vehicle at 3 x the usual fare. Offered adjustment which was NOT done.
Sure I was targeted as in need of Tim’s sensitive ride.
Corrupt policy. Customer service was pathetic. Everyone
with the condescending line “sorry about your experience “
How about a $50 refund which is appropriate.

Uber claims they can’t be reached by phone because the phone calls aren’ t audibly clear. Really. That’s not the situation with Amazon, Wayfair, Walmart, Target, Overstock…etc


Penny B July 29, 2018 at 5:46 pm

Asked for STANDARD car to go to train station and only
offered an huge upgrade SUV. Price usually $34, this vehicle $87.00. Message an adjustment would be made.
Instead, I was charged the crazy high rate, and told to call earlier next time.

Never given options
Never offered a standard car
Never could reach customer service in timely fashion
Never given price adjustment
The driver had his own Transportation Business
Crooked policies, fraudulent practice, and I was a victim.


James Hamilton July 19, 2018 at 6:28 pm

My birthday is July 24th. I have sent in a copy of my DL renewal FOUR times and it keeps coming back rejected. It is clear to read and issued from the State of Texas. Please assist.

James Hamilton
jamesthehamilton@ gmail.com


MICHAEL YAUCH July 12, 2018 at 5:54 pm

Uber two years Fort Myers/ Cape Coral Fl 4.93 1611 0 cancel

Ford -because of the airbags recall—stopped the use of my car -they gave me through enterprise rental a loaner at no charge. The 2017 Nissan Ultima car is lisensed and covered by my car insurance. Just not listed on my policy because its a rental. Enterprise does not give you the registration just a self insurance card. I have been trying online to get this car on my app and asked for assistance from customer assistance (in Columbia) She could only say (X5) I can’nt rent a car from Uber in Fort myers. I asked for her supervisor and was told he could not be bothered and to call back because he would not return my call. I can not be the only person in this position.


Virginia schroer June 25, 2018 at 7:51 pm

I called an Uber driver to drive from Casper, Wyoming
To Denver international airport. I asked the driver how much and she said it was on my Uber website. I got into the car thinking it would be $200.00. I asked her again when I couldn’t find it on my Uber site. She said she did not know. Now, that I’m at my destination my bill comes up to $596.00!!!!! Are you kidding??? I would never have taken an Uber if I knew it was going to cost me so much!!! This is robbery. Yes, it was a long drive but seriously half of my paycheck…??? Thanks for your last ride Uber!!’


Linda Saunders June 20, 2018 at 4:16 pm

For business purposes, I set-up an Uber account and added my company cc information yesterday. Today I received a call from the Fraud Department, at the bank for our company credit card. My card was compromised after I set-up my Uber account. Someone used it and decided to go on a shopping spree. Needless to say, I’m going to delete my Uber account because your employees are not trust worthy.


BARBARA B. June 19, 2018 at 9:45 am



Alisha Morris December 14, 2018 at 4:21 pm



Ryan Spornitz January 15, 2019 at 10:54 am

rspornitz@ gmail.com
Well hey they are saying I causing fraudulent food deliveries after I discovered that my tips are missing more and more!


Robert Woolfork III June 14, 2018 at 10:53 pm

Please Answer the following questions:
#1: I seek to work with Uber under my company called “Global Resource Management LLC.” Can i do that?
#2: I want to Deliver “FOOD” under “Uber Eats” in the Seattle, WA area for now.
Can you let me?
#3: I just bought a 2014 Kia Forte, is that Okay?
#4: What Type of “Cell Phone” Do I need to have to Deliver Food under your “Uber Eats” Program?
#5: Are Walmart Phones Okay?
#6: I can “NOT” access my existing account i have with you over the internet, because i lost the Password and each time i request for another password, your computer does “NOT” send “ANYTHING” to my Email Address at: “Hope4all@Pacific-Ocean.com. What Can you Do?
Please Phone me at my existing location in California at: 661-948-5161. I plan to move to Seattle, WA to start working with your company as soon as i get the info to do the work from your company.
Robert C Woolfork III


Renee Mikiewicz October 16, 2018 at 8:42 pm

reneedenea@ yahoo.com

Had a accident with Uber Dori we. TheirI don’t policy was canceled no Uber please please call me or please text me to discuss damages and compensation


Klaus Bertram June 14, 2018 at 11:52 am

When I reach the #one spot in the airport queue my app freezes and all I can do is to watch other cars pick up riders. E-mails to support have not been answers other then ” we know there is a problem as it been reported by other drivers as well. But it is an automated system and there is little that can be done about.” In other words–suck it up and deal with it. There is no way to reach a live person for a one on one talk. Would be nice to talk to a


Jeff April 10, 2018 at 12:15 pm

I made s mistake I rated driver Juan who picked at White plans in westchester. I gave him one star it should be 5 stars. Sorry I made a mistake please correct his rating to 5 stars thanks jeff 954 551 XXXXX


Crystal J March 19, 2018 at 12:08 pm

I’ve had the worst experience with Uber support in the last 9 days. I was receiving promotions for the ATL area but I actually drive in Augusta so I thought I needed to change my City. The agent that I spoke with when I called did not check the City that I was registered to drive in (which was already Augusta). I had the hardest time getting my account active again. It took me 9 days and I lost a lot of money. I called support repeatedly only to speak with agents who had no idea what they were doing. Finally, on Monday morning, I called again and spoke with an agent who helped me to get my account active. I even waited for hours over the weekend to speak with a supervisor (Abner) who acted like he could care less about the fact that I could not make any money to support myself and my family. From this experience I feel that Uber is not concerned about their drivers and is only concerned about the riders who pay them.


Joe March 17, 2018 at 11:01 pm

Hello Uber, Let me start off by saying trying to contact you via email/phone numbers provided (415)986-2106 or (415)986-2104 are a joke no one answers the phone or the automated service just hangs up on you. I’m trying to get in contact with a corporate employee that knows what they are doing and can speak ENGLISH. I’ve been having charges credit card from Uber. I would like this addressed ASAP. Charges to peoples accounts without their knowledge is theft which last time I checked was a misdemeanor, Is this how UBER does business.. PLEASE CONTACT VIA EMAIL J.RLuisi@ hotmail.com Todays date is March,17,2018 I would expect a response by no later then March, 23, 2018. Thank you


Nekishia April 17, 2019 at 4:56 pm

nekishia.n.brown@ gmail.com

Did u get in contact with Uber corporate I’m trying to get someone too


Donnie Lucas February 14, 2018 at 3:41 pm

I need someone from corporate to contact me quickly. I have submitted 3 separate instant pays, not a single one has been deposited to my account. Customer service is a joke, and barely speak fluent English.


Aron November 25, 2017 at 3:49 pm

I used someone’s uber app and now that person is using my credit card number for uber for his rides need help to stop him from using my card please help if you can give me a call at your earliest convenience thank you 507 481 XXXXX it’s making my bank account negative and if something doesn’t get fixed I will never use Uber again thank you I think your drivers should use ID in order to use credit cards that way this doesn’t happen ever again
Sincerely Aaron Bell Richard


Claudia Bryan November 13, 2017 at 9:55 pm

cbryanward@ gmail.com. I have an idea to increase Uber’s appeal. Start a service called a Uber Senior. There are many older folks who don’t drive but need transportation, and can’t or won’t use a smartphone with the app. Uber Senior could use a phone call to summon a car with a follow up call to provide time of arrival. The aging population and their transportation requirements are a market that is ready to be served by a company like a Uber.


Michael Huff Jr. December 9, 2017 at 4:18 pm

Ninerem@ yahoo.com old people can not use the app any more. Too hard for them. Don’t trust it either.


Carol Watkins November 7, 2017 at 11:17 am

Reading the comments I see plenty of drivers have experienced issues with their payouts and not receiving adequate support from Customer Support. It sounds like a class action case in my opinion. You all should be ashamed of yourselves and the way you are handling business


Michael Huff Jr. December 9, 2017 at 4:18 pm

I would join any lawsuit.


Crystal J March 19, 2018 at 11:33 am

I would definitely join. My car still has not been fixed from a fender bender that happened in December and I’ve had issues with my profile all weekend on one a really busy weekend. Uber does not care about their drivers. Customer service really is a JOKE – half of them don’t speak English and have no idea what they are doing. I finally got an agent on the phone who knew what I needed and was more than happy to help after being on the phone with them for the last 6 days for hours.


Alisha Morris December 14, 2018 at 4:24 pm

I AGREE WITH YOU! They do not care about their drivers


Jayson Jolly August 27, 2019 at 10:04 pm

I agree I would love to join in a law suit I’m in Portland Oregon and I live 241 miles away and they froze my money and I’m stranded no Gas No food and they can’t do nothing for 4 days

G Brown October 26, 2017 at 4:45 pm

Attempted to transfer funds to my bank accoung Instant Pay -Failed
Uber Account balance shown as 0.00
I forgot I’d gotten a new debit card_
went through vault.uber to make account changes
update as instructed with the UBER CODE sent to my phone
Subsequently got email saying suspiceous activity on acct
Called Uber support -told afterward nothing they can do to expedite the situation
Told funds would transfer to bank account in 24-72hrs after 1st saying will xfer with next weekly xfer
Then also said due to protocol account would have froze funds regardless with account update ( was not sure/didnt want to xfer to supervisor & told me they don’t give out Corporate Address due to safety – I really just wanted address to sent formal complaint)
Uber does not give driver adequate prenotification before instructing them to make account updates -when it’s their intent to freeze the account for 24-72 hr for validation , even after they sent an uber pass code to my phone to do the update (holding funds, harboring interest, unjustly enriched, charging instapay fee, does not give driver the ample opportunity to make viable decisions before moving forward with an update) Insta pay means -immediate **when fairs are wrong , ?manual fee adjustments can be made?


Valerie October 23, 2017 at 11:36 am

I called uber phone support and this is the problem Im having . I told them my issue and I did not get any answers . when I asked to speak with some one else . she argued with me for 30 minutes so I called back so I could speak to some one else and again I find myself in another argument when all I want is my issue solved


Ranier Braga October 16, 2017 at 3:56 pm

I’m a driver who was wrongfully deactivated. My rating is a 4.87. 100%acceptance rate and zero cancellations. My customer compliments are excellent. Please look at my profile and reactivate me


Michael Huff Jr. December 9, 2017 at 4:20 pm

They’ve deactivated me now too


Kevin Torrey October 16, 2017 at 1:45 pm

I have numerous charges to my account for rides that were never requested. In the first case Uber responded that my account was credited and in fact was charged again for the same amount.
Your web site is useless.
I want a human being to contact me to rectify this or my cancelling and signing up for Lyft will be the next step.


Ryan October 12, 2017 at 8:56 am

I enjoyed working for uber eats but everytime i cashout on instant pay my money comes up short and they to seem like no one can help me with this Do not if some one is stealing money out of my account keep senting emails but still no one is helping me .Go Bank tell me to call uber .Uber tells me to call Go Bank my trust is growing thin with Go bank Something hads to be done about handleing money


Aretavia October 11, 2017 at 2:48 pm

I have a issue n no one is content me back


Tim Madden October 4, 2017 at 7:54 am

Hi Uber,
I am a frequent user of Uber taxi’s in the London area & was so disappointed when I heard you didn’t get your licence renewed. I am amazed you didn’t as your such a reliable service & have never had any complaints with your service or any of the drivers.
To that end I am writing to you to see if I could help with this situation, I am an assessor that works for a successful company who deliver numerous apprenticeships & qualifications including Taxi & Private Hire which includes Customer Services. This could in the future assist in helping you with renewing your licence in the London area by having all your drivers qualified with this qualification. Plus it will be an investment for your drivers as they will also receive a qualification for the excellent work they do. If you would like any further information about this or discuss it further, please do not hesitate to email back on the above email address.


Tim Madden


Tim Madden October 4, 2017 at 7:42 am

Hi Uber,


karen lopresti September 26, 2017 at 9:43 am

I would like to contact uber accounts receivable for a summary of my 2016 rides for tax purposes.

I cannot get through on any number provided.

I cannot sign on with my email address

Please have accounts receivable call me at 347-302-XXXXX Karen LoPresti


Lesley Gomez September 25, 2017 at 12:22 am

Your Ubereats is a lousy service your website is horrid and your customer service is the worst I have ever dealt with. No wonder your car service was run out of Vegas if it operates like the eats side. I am still not sure it is not a set up seems fishy that as soon as I put in my payment information it locks my account and accesses my checking account with the verification of $1. I find out there is anything funny with my account and that $1 does not go back in and there will be large problems. I expect this crap from foreign companies but as a US company you should be ashamed. You people are lousy in business and you need new website developers because they obviously have no idea how to maintain a site


Erica Gewirtz September 23, 2017 at 2:41 pm

You need to strengthen the contact between wherever billing is and the drivers. I cannot count the amount of times I have had billing problems. I have been charged cancellation fees for trips the driver cancels, I was charged a cancellation charge for an Uber Pool trip I cancelled in ample time, i was charged a wait charge when the driver got lost, etc. While I was refunded this should not have happened. When I was refunded the wait charge when the driver got lost I was told it was “as a courtesy”. How does Uber figure they have the right to charge when I was the one doing the waiting?


Catie Martin September 5, 2017 at 4:10 pm

I want to know why your company thinks it is ok to pick up a 14 and 15 year old at midnight? They can’t say they were not aware of the age or that something was going on when they are instructed to meet at the road instead of a house. And because your company doesn’t check to see if they are minors, I just think you should know that these children were dropped off at gang members house and was forced to do thing that should never have happened. This all could have been avoided with a quick ID check. Now I get to pick up the pieces. Thanks uber.


Vicky Lam September 5, 2017 at 12:16 am

I would like to write this letter to draw Uber Corporate Headquarters attention on how Uber is treating their partners in Hong Kong. I was worked with Uber for almost 2 years. I found that the way of UBER HK to treat their partners was terribly bad.

For example, one time when the rider thrown all the rubbish in the car and I tried to claim for the cleaning fee. UBER HK required me a lot but as you may know the cleaning service company is always small company and work independently. Even I sent all the related materials to UBER but I cannot get any reply since June.

Also, I want to draw serious attention to management team in UBER corporate that there are many activities organised by UBER HK as some dinner gathering, BBQ event, etc but once i got the message and I immediate call for registration. (not more than 5 mins) The staff of UBER HK claimed that the event was full. This is really ridiculous and I hope the management of UBER looks into this serious problems.


Kevin Trial September 4, 2017 at 4:48 pm

I have been trying to reach UBER in follow up of a complaint from 3 weeks ago. And yet had response. Please call me at 724-253-XXXXX


Patrick Winkler September 4, 2017 at 3:23 pm

I want to know what is going on with my instant pay and why I can’t get my money from the last 2 weeks.


James Schiebel August 27, 2017 at 8:55 am

I would like to start off by saying what a wonderful idea that you have started.
If I can try to explain my frustration as a driver, I started with Uber in Toronto Ontario about four months ago and have done over one thousand trips to date. I am licensed in the city of Toronto,then Toronto office applied and got me licensed for Hamilton Ontario and then a little while later, the Twin cities of Kitchener-Waterloo Ontario. Everything was fine until a few days ago I bought a NEW CAR 2017 from the dealership. I made all the changes online in my profile with the exception of the safety certificate which I substituted with the bill of sale. However, I was told the safety certificate would be required nonetheless. I had to drive all the way to the Mississauga Ontario where I was informed that I had to produce a Safety certificate – which I then did. (THIS IS A TOTALLY RIDICULOUS REQUIREMENT FOR A NEW CAR.) Since changing cars, I found out I am only licensed in Toronto Ontario. WHY??? None of my qualifications, etc. have changed – only a new car. I can’t seem to get a straight answer as to how I get those other licenses back. Any help with this matter would be appreciated. This has been very frustrating as with any communication with your Toronto office. Thank you for looking into this.


hussein al attar August 21, 2017 at 10:26 am

I have a great idea about uber drivers ,its very talented idea can you please contact me if possible ..my idea is beneficial for the future of uber…


joseph sgobba August 10, 2017 at 4:42 pm

I have a Korean student from university of riverside car she left her phone in the uber car the driver named scott told her he sent her phone to san Francisco to the center how can she get her phone back she has important messages in it she needs her phone promptly it has been since august 5th she has not received her phone back the driver should have kept it for her


HollisFord August 7, 2017 at 12:17 pm

Hello I’m a musian nationally known for playing drums with the singing group the Ojays six yrs.and I played drums on the song play another slow jam by the group midnight star written by Babyface(Kenny Edmonds ). I’ve traveled the world . playing in a lot of arenas.these days I’m doing a lot of music production getting songs played in different situations .movies reality shows sport shows suspense thrillers .my reason for reaching out Uber is because I wrote a song for Uber. And know the people of Uber town will enjoy this music from me can someone call me or text me so I can forward this song to the right person . thank you.


Joy Johnson April 27, 2017 at 10:20 pm

I left my iPad in my Uber driver’s car last night about 5:35 pm. I have sent 3 messages and I have NOT received any notice fromy driver! This is a mess!!
Please do something!
Joy Johnson


Richard legunn February 23, 2017 at 3:59 pm

A driver charged me 500 and didn’t show up at airport he was chased away by security and cancelled my pick up. Please reimburse me the 500 he charged
Thank you rich legunn


David Bell July 7, 2016 at 4:04 pm

I had signed up for a driver position last Friday I was checking on my back ground
check have been done. I had went to the Houston office on Star Lane.
When can I come to the office to work out every thing else like leasing, insurance,
my credit is not that good. Am I going to have to pay more than the Two hundred
Fifty dollars? What are all of my finance options on the insurance and leasing?
What is the total amount am I have to pay to start driving? Will I make enough to cover
everything and enough to live on.



Glowran Phillips May 12, 2015 at 4:40 am

I am a driver in Houston , my account was deactivated for some unknown reason. I have sent many emails and no one has responded to me, I just want to drive. I noticed I have not drover in four days and my rated keep going down for some unknown reason.


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