Tractor Supply Corporate Office - Corporate Offices & Headquarters

Tractor Supply Corporate Office

Tractor Supply Corporate Office Address

Tractor Supply Company
200 Powell Place
Brentwood, TN 37027

Contact Tractor Supply

Phone Number: (615) 440-4000
Fax Number: (615) 484-4854
Email: Email Tractor Supply


CEO: James F. Wright
CFO: Anthony F. Crudele
COO: Gregory A. Sandfort

Tractor Supply History

Tractor Supply Company ,or TSC for short, began in 1938 as a mail order tractor parts business founded by Charles E. Schmidt, Sr.  In 1939, the first retail store opened in Minot, North Dakota.

In 1958, the company went public and growth accelerated.

In 1966, the company opens a stores in Ontario, Canada.

In 1969, the company is purchased by National Industries.  Then they are acquired by Fuqua Industries in 1978.

In 1982, a leveraged buyout (LBO) is led by upper management of the company.

In 1987, all Canadian stores are sold to Murray Cummins.

Today, TSC has over 1000 stores in 38 US states.  The Tractor Supply corporate office is located in Brentwood, Tennessee.

{ 173 comments… read them below or add one }

cindy September 9, 2016 at 4:55 pm

I am very upset with the way one team lead conducts herself at the whitehall road mi tractor supply store, went there for years but just lately this woman bye the name of Tammy Eccleston Noyes acts like she owns the place, and she gives bad advice for people about what to feed their dog for a treat, my dog almost choked on the things i bought there under her advice, also dont care for the way she treats people, she is snobbish and she just lately used a poor woman to get her dog, just because it was a boxer pup she told this woman that if she changed her mind she can get the dog back and within a few days this happened and this so called team leader told her no, is this the sort of person that should run a store when she is crooked and so cold to people, my party of friends will never set foot in that store again, shame bc we use to love going there, but this tammy person is too pushy and has an attitude and not sure what the girls name that was with her but she and this tammy are up to no good, I am using a friends computer bc she is down in bed over a situation this tammy lady put her in, her health is so bad over this pup , her son didnt want to sell the pup and only said for a trial thing which my friend was told but now this tammy lady almost stole the pup and now making her ill over this, this is no person i and my friends and family do not care to have serve us any longer,


Rronnieanie Dean August 26, 2016 at 2:29 pm

Witnessed a very disturbing and discussding scene of harassment and creating a hostile work place and even could be a form sexual harassment at your Sailsbury NC location on Aug. 25. 2016 There were 12 people in Line and and a manager was with cashier with Manager Bob his name tag said Berating and harassing casheir to the point she was terribly upset and in tears nearly not able to preform her job. Overheard 4 or 5 customers talking as they walked out of store during this scene saying they have had issues and problems with this store manager before also and will not patronize store any longer. and as I read other Emails on this site seems as tho TSC has many similar issues at many other outlets
Is this the management style and behavior that TSC condones trains or and supports ????????
Concerned and disturbed TSC customer


Danette July 31, 2016 at 3:04 am

I had to resort to social media and emailing because not one person has contacted me in regards to an incident that took place in your Oakdale, CA store. My children and I were in the store shopping on 7-7-16. We were in the cat food isle and we heard a man laughing as if he was making fun of someone. That is when we heard another man (customer) scream, “Are you joking right now, you just said you wished I had died!!” I stepped out of the isle to see if I needed to protect my young children. A man with grey hair rushed around the customer service desk and proceeded to try to bump chests with a very irritated customer. I later found out that he is the manager of this location! The manager did not handle this situation with a very angry customer well at all. He appeared to try to bait the customer into hitting him. The customer was very angry and was screaming about the manager saying obscene things about his deceased platoon members and how the manager was committing a crime by claiming to be in the military. If it were not for two very brave female employees who stepped up and had to separate the two someone really would have got hurt. A phone was slapped out of the managers hand and flew a good 20 – 25 feet away and really could have hurt someone. The employees did a better job escorting the angry customer out then this “manager”. The manager followed the employees and the customer and still tried fighting with him and never once just shut up. He seemed to be out of control. At this point, I took my children out of the cart and left a cart full of items and attempted to leave the store. The store manager had ripped off his red vest and was in the parking lot still trying to get this customer to hit him!

When this took place I called customer service and it is obvious that TSC does not mind that their manager gets into physical fights in the middle of their store with customers. I have informed all of my family, neighbors and friends about this incident. I called from the parking lot as I sat in horror watching a grown man try to fight someone probably 30 years his junior! Because of having someone like this run this store, you have lost many valuable customers. The store had multiple customers that fled without making any purchases. If I was one of those poor employees I would feel very ashamed to claim this store. Kmart and Target in Riverbank now get our business. I’m urging other customers to complain as well. Most think that your store is all about the all mighty dollar instead of actually providing customer service, and it is sad to say but I’m starting to think this is true. My father in law has informed me that this manager is still there. As a business owner I’m simply appalled. The wrong customer will be baited and hurt by this loose cannon of a manager and who will be on the hook? This is my last attempt to point out what occurred in your store, during business hours, with your employees



mike July 27, 2016 at 2:22 pm

grove ok is usually a good store-today,it failed.tried to return a new sprayer and was told no receipt no chance even though it was TSC own brand not even an in store credit .blah blah -left unhappy bought new one at atwoods.Was told a branded product in like new condition would more than likely get an in store credit.


C.R.. MCMILLION June 22, 2016 at 3:28 pm



ken June 13, 2016 at 9:50 am

Why is it that a lot of major retailers (Lowe’s, Home Depot, restaurants, even a lot of small business, plus a whole lot more big company’s ) give a 10% discount on all purchases to veterans, yet Tractor supply does not? Is the corporation of Tractor Supply that set on giving profits to the big money makers, there investors that they forget about the little guy that made Tractor Supply what it is today.


Dog all June 4, 2016 at 9:44 pm

The Maysville ky store went from one bad manager to another she thinks she is the best thing that happened to that store but way didn’t she get the Asm position when it was avuable…because she couldn’t so it then and know they made her a manager that’s what you get from Tsc


Shannon June 1, 2016 at 6:05 pm

I could not have asked for anyone to have been so helpful & caring to assist me with the problems I had with our local store. The employee had tried his best to help but needed the Manager & was put on hold for 30 minutes or longer until it kicked me to the automated recording. I called back and asked for the Manager & he said this is the manager. I told him that I had been on hold for him yet he proceeded to tell me “I’m the Manager yet on the register can you hold?” but I heard him ask the same employee to help the lady on the phone I don’t know what she needs.


Bill Williams May 26, 2016 at 2:02 pm

I called customer service on Tuesday and spoke to a customer service rep about a roto tiler I purchased at the end of season BUT I only have used it ONCE (last spring). I tried to get it to run in the fall (last year) with out being able to have success. I talked to my local store (Tiffin, Ohio) manager. He told me to take the unit to a small engine repair shop (and I did) in March to be ready for the spring planting (garden). I got the unit back in the first week of April and tried to get the unit to start on Monday and Tuesday w/o success. Needless to say I am rather unset not only because of the unit BUT the customer rep TOLD ME she would call me back on Wednesday around 2:30 pm BUT no call. I have purchased 2 lawn mowers and I love them, so I thought the same would hold true for a tiller. NOT SO! I had a choice as to where I could have made a purchase (the local Lowes and Rural King) but chose to stay with a company whom I believed it. However, after this problem with the tiller, I made a purchase at Lowes for a snow blower and may have to do the same for future purchases. I really like the local store (Tiffin, Ohio) and the people who work there. It would be a shame to lose a good customer. You can contact me by phone or email. Thank you, Bill Williams
Phone: (419) 447-XXXX


Mike R April 25, 2016 at 2:45 pm

I have read of the comments on this site. It’ good to post here, but one should also file a BBB complaint in Tennessee like I did.

I asked a single woman in the local Montana TSC store, whom I was lead to believe was free for the taking, for a date. Found out she had a boyfriend. End of the chase. But after that the other female employees began acting scared of me, some even hiding when I was in the store.

I asked the woman that I had ask for a date what the problem was. She yelled at me in front of other customers “These is nothing between us, there never was anything, and there never will be anything between us”. Old news, so why bring it up when that was not what my question was about.

She even has a bodyguard stand by her whenever I am in the store.

TSC Corporate will do nothing about this. They even told her to have her bodyguard near her when I am in the store.

This has created a slanderous, defamatory and hostile customer environment for me and I no longer go to that store.

Thank you TSC for treating your customers the way you do!


Kevin B February 21, 2016 at 8:47 pm

All the folks posting (and complaining) all over this site…you do realize this isn’t TSC’s webpage, right?


Tammy Robinson February 23, 2016 at 12:19 pm

True, Kevin, this isn’t Tractor Supply’s website, but many CEO’s and customer service rep’s DO read these complaints and contact customers.


debra porter January 11, 2016 at 12:53 pm

HI my name is debra porter and i have tried several times in the last 3 weeks to post a app on your website for the new store going in in Watonga ,ok and i can’t seem to get it to tell me if it has been recieved ,i have also called the store in el reno,ok and spoke with a man that said he was the mang he took my name and number to give to a Rick who he said was doing all the hiring for the watonga store ,this was last week so meanwhile i have been going to the store everyday to find Rick and this morning when i talked to some of the workers they said he hasn’t been there since the beginning of last week so i called the el reno store again and they said that Rick has been up here all week doing interviews, How do i get an interview please help, i’m afraid i may have missed out, thanks debra porter 405 318 XXXX


Makeachange January 6, 2016 at 11:24 pm

Tsc in Ballinger TX needs a new manager. She is rude and looks pi$$ed off all the time.


Becky Bilbo December 21, 2015 at 5:38 pm

This is in reference to a employee that has worked for this company for 18 yrs and retired recently,she was treated very poorly. No thank you for all your service or no good bye. This is the San Angelo, Tx Store and it is Sharon Armstrong that gave her time. Not even a good bye from the DM or Manager in charge now.This is sorry,but you have a real jerk in there now.Good Luck Not


oobuck December 18, 2015 at 1:43 pm

I don’t understand why you would hire someone who is under indictment for a felony and has had at least two TPO’s (temporary protection order) taken out on him for “stalking” within the last year….This manager was hired at the Hartwell, Georgia store after the region manager was made aware of this. There have already been complaints from employees. You have lost my respect as a company and my business…..I have spent several thousand dollars in the past but, will not be back until this situation is rectified….


Paul McConnell December 5, 2015 at 4:20 pm

A lot of the complaints I see Here have a real simple answer If you don’t like the wage you are paid then find another job no one is holding a gun to your head to keep you here. also as to repairs most products have notice some where on them telling you not to return it to the store but contact the maker for service on the product


Paul McConnell December 4, 2015 at 4:08 pm

As an employee of the Tractor Supply co. I think I have a suggestion to help sales at our store and also maybe a suggestion as an advertisement helper. I am an employee as well as a customer.


User12345 November 16, 2015 at 11:42 am

Veterans want discounts on everything, good god! You got paid for the job you did, stop looking for handouts…it’s not like you worked for free.


Paul McConnell December 5, 2015 at 4:11 pm

Well User12345 Since you didn’t put your name I guess you are not a veteran so was probably a Draft dodger or conscience objector! .So as a veteran I will tell you The men and women who serve in this country to give people like you the right talk like an A_ _ don’t get paid near as well as they should But we do it because we Love our Country


John Stevens December 31, 2015 at 2:17 pm

Veterans absolutely got paid for their time served in our military. Putting their lives on the line keeping your life free and a live. They deserve more than just a discount. It’s the liberal Democrats wanting hand outs..


KEN GIBBS April 28, 2016 at 12:25 pm



CSM Brian Davis (Ret) November 7, 2015 at 7:46 pm

Wanted to commend one of your employees at the Millbrook, Alabama store. Derek, one of the sale people, went out in a huge down pour, to help my 16 yr old daughter and her boyfriend safely load 100 lbs of goat feed into the bed of her boyfriends truck. Like I said, it was pouring rain, and he took it upon himself to carry out the bags, and upon seeing they had to go into the bed of the truck, he used several large trash bags to completely seal in the bags so they would not get wet. I do not normally comment on someone doing their job, as I believe you should do your job to the best of your ability. But for someone to go out of their way, especially in such bad weather conditions definitely need commending. So thank you Derek.


Don Filkins November 2, 2015 at 1:12 pm

Just letting you know that the two farm stores here in Westerlo closed down. One was an Agway and the owners health went downhill really guick, the second one closed due to owners having enough and want to retire. We have a lot of active farms including horse owners in this area. The next nearest TSC is in Glenmont and nearest Agway is in Altamont. Sorry this is all in NY. Just outside our Town line is a Dunkin Donuts, Subway, a Tools grocery mart, and a hardware\lumber store. Just letting you know if interested.


Christy miller October 23, 2015 at 10:25 am

I watch as your manger David at the San saba store yelled and cursed a delervery driver out and his passenger. Refusing to unload him and causing a huge scene then said to.the passenger did u go into the store she said yez and David told her u came out the back which she didn’t I watched her walk put the front. I video taped and voice recorded I believe ur manger was unprofessional and needs fired or demoted. I will never come to this store again and I will have everyone I know boycot this store until something is done


JLB October 2, 2015 at 11:21 am

Your Tractor Supple Store in Stephenville, TX leaves a lot to be desired. We spend over a $1000.00 a month on animal feed and other supplies. For the past 4 weeks, we have been trying to purchase GOAT DEWORMER ( liquid), every time they said they will have on a certain date, it’s never there. It hasn’t been sold out it’s just NEVER THERE. The employees shrug their shoulders and tell me to drive 45 mins ( one way) to Granbury TX. This is bunch of bull crap. I DEMAND something be done and I also DEMAND that your corporate office gets in touch with me. I am furious and if I am not satisfied I will spread the word and go somewhere else.
It’s pretty sad to run a corporation this way. You shuold be ASHAMED.


Tim October 25, 2015 at 2:23 pm

Get a life lady. Learn to spell should. I assume your a woman, judging by your whining e-mail.


Linda burke December 8, 2015 at 3:17 pm

Order it on the website if they don’t have it in stock or get a rain check. They do not always have control or know when a product will come in. Suck it up my God they don’t get paid enough to put up with customers like you lady


Sheri Shaver October 2, 2015 at 10:09 am

I am so sick of this TSC Store here in Franklin. I raise and sell Italian Mastiffs, I have 17 as well I am buidling a boarding kennel. Everytime I need dog food they are either scraping the bottom of the pallet or out. They tell me “rain check it” so I have and guess what never happens? I never get the call or the product. This has been going on for almost a year now, so Monday I go in and not a damn 50# bag of dog food I buy in the store. “Oh but the feed truck will be in Wednesday.” Thursday I call “Oh sorry it didn’t come in, MAYBE it will come Saturday”. Never mind the fact that I put in a rain check two weeks ago for food but there is none. Same old excuse – we have a new manager and we are fixing things – hell I’ve been told that more times than I can count in the last 6 months. I spend about $500 – $600 a month, I would spend more but they never have anything in this store and you would think they could do better!!! I drove all the way to Waynseville and picked up the dog food. So how can a store 40mi. away ALWAYS have stock? Useless piece of schit!!!


Zachary Garner September 18, 2015 at 10:06 am

Last year I filled out an application for “Store Team Member”, and last month my application was deleted. What happen, and why was it deleted. Please respond soon.


Richard Hawkins August 12, 2015 at 7:38 pm

In the past year I have ours hades a new cub 50 in cut mower,two big buddy heaters a jumper box for auto batteries the 200 dollar one,garden supplies,two weed eaters one in which I bought June 4th this year 2015 it will not cut weeds it gets hot and just Boggs out,it was 229 dollars and salesman told me was the most powerfull one the sale,I returned it July 18th 2015 and went out there three times asking if it was ready or if they would just replace it finally went there again today ( saw same rude Asst manager Walt ) he says it’s out her in the back ( laying out in rain in uncovered fenced lot )he picks it up says there’s a 25 dollar charge that wasn’t covered on warranty lol I’m like how’s that it’s six weeks old when returned and I payed the extended full replacement plan,yes it’s on my receipt, being smart A again he says well that’s all I know to tell ya HAUS ! I’m not HAUS I’m a paying customer, I told him let it lay there until I contact corporate office,so we see how that goes,I’m done with them,the Harlan Co Ky store has very rude management and will NOT back up their product,I will spend hours upon hours on social media if this isn’t made right and will ask all my hundreds of Facebook friends to help me with this


Richard Hawkins August 12, 2015 at 7:41 pm

Sorry the first line I meant to say purchased all these thousands in things lol


tonja July 28, 2015 at 11:56 am

I purchase this ride mower . i been having problem after promblem . with this mower. and call tractor supply. they tell me they going to send some one to come and get. no one have came and got it . they have been comeing to get the mower way back in May. now it is the end of JULY but they never came to get . i got to pay for a mower that dont work i will never buy nothing eles from them .


Tim October 25, 2015 at 2:25 pm

Learn to spell. Learn too type correctly. Idiot.


Deebs November 1, 2015 at 11:23 am

Tim. Get a life. For you and me spelling is easy. For many people it is not. It does not reflect their intelligence. I am a special education teacher and I know that this is a fact. Don’t be a hater. Find something positive to do for people.


Cecelia McCullough November 3, 2015 at 8:02 pm

Tim, I used to work at TSC and I’m appalled at the way you have responded to these customers. It’s time you found another line of work where you don’t have to deal with the public. Maybe it’s time the higher management found out about you. When I worked for TSC it was a thing.of pride. You are a insult to.the company.


Bob February 12, 2016 at 1:47 am

Dear Tim,
It’s to….not too. If you’d like to actually see an idiot instead of typing messages check in your mirror.


larry luke July 27, 2015 at 8:37 pm

I arrived tsc in gray Louisiana at 530pm . need 200# sweet12 horse feed, 100# chicken feed pellets, 4 wormers for horses. empty pallet in feed section inquired if they had any in back. they checked and had a pallet in the back. 1 woman calls manager about problem he said if I would wait 30 minutes he could come and help me. whats wrong with the people working there. all I needed was 4bags. I would have got it myself. the aisles there were barely open enough for a cart. only seen women there and they can’t fill shelves with supplies. I’ve spent plenty money in the past there but i’ll have to shop elsewhere. something needs to be done there, need people that can work for there pay instead of paying people to just be there. when supplies come in who ordered the overstock . need a 2 man night shift to put supplies out and open lanes for customers to shop in a clean store. a pushbroom in the hand of a worker would surely be earning there money. tsc needs to send in a secret shopper customer to watch for laziness , cluttered aisles and dirty stores. so if you intend on being open after 5pm need to have people can help customers instead of calling manager. hope this can be solved.


Tim October 25, 2015 at 2:36 pm

I’m sure they will get right on this. Obviously you have never worked in retail. Maybe you should apply for the mgr job and fix all these problems. Genius.


anonymous July 11, 2015 at 12:16 pm

I would like to see TSC carry FLUID FILM products.
It seems to be a product well suited to your stores. I am really surprised you don’t handle it. One of the auto parts chains carries aerosol only in some stores but
it would be nice to have a local supplier for larger containers 1 gal and up.


Tonyette Watts July 10, 2015 at 7:04 pm

My husband bought a water fountain from the Murphy Nc. Tractor Supply as a birthday gift for me .The next day when he went to put it together it was missing parts and one of the tubs was cracked. I immediately called up to the store only to get the most rude person that would not help me at all. She told me that if I wanted another fountain I would have to get on the internet to find one even thou they have a data base and all they have to do is punch in the item number and it will pull up other locations with the item in stock. But for me to find other locations I have to go to the website and type in a zip code and the website will tell me if that location has one or not. But with out zip codes I cant do anything. So I finally was able to pull up a list of every tractor supply by state with the complete address EXCEPT the zip codes. Then I copy those cities down and start in doing a zip code search on those cities then go back to the tractor supply website and enter each zip code one by one. It took me the entire day on my birthday but I finally found a store with 3. They were more than happy to send a replacement to the murphy store but they needed murphy to call and set that up. So on Monday I called the murphy store and they acted all hateful like they didn’t want to do that. Eventually they agreed after I threatened to call district. So my husband goes today to pick up the new fountain and would you believe it…. Another fountain with missing pieces. The lady was very rude and again not helpful. He ended up getting a refund. We have a mini farm and do quite a bit of business there. But after this experience we will never set foot back in a tractor supply. The store just isnt what it use to be and the customer service stinks. I did find that it only seems to be like that with the Murphy store. While on my mission to find a replacement every other store I talk to was very polite and helpful. Whats going on in Murphy ?


Theresa riley July 9, 2015 at 4:00 pm

I sent a previous email about a trailer we bought at TS in Conroe Texas. I put the wrong purchase date. The correct date was may 2014. We can not get tags for the trailer because somebody has supposedly registered it. We have the trailer and appear work and still no tags. Need someone to contact me on this issue ASAP.


Tim October 25, 2015 at 2:32 pm

You put the wrong purchase date. Not TSC’s problem. Blame yourself not them.


Teresa June 25, 2015 at 6:56 pm

Your store in Midland, GA. the help needs to learn how to answer the phone, every place I worked it was company policy to answer the phone by the third ring. When I called the store 3 x’s within a 30 minute period, I know the phone rung over 25 times each call with NO ANSWER, the last time the phone went to a busy signal. They just lost a sell, I went some where else and purchased what I needed.


Tim October 25, 2015 at 2:31 pm

Really? Really? You worry about how they answer the phone?


david November 1, 2015 at 9:33 pm

This tim guy works for tractor supply he sure is sucking up alot lol


Gary June 24, 2015 at 11:49 am

I would love to shop at Tractor Supply but since I’m disabled find it real hard to get around you stores because you have no wheelchairs or electric scooters in any of your stores to accomodate people with disabilites. I’m able to get into the store with the help of my walker but because of the degree of my disability need a wheel chair or scooter from there. Iknow I’m not the only person with a disability that faces this problem, hopefully you’ll address this issue.


Sally edwards June 21, 2015 at 12:58 pm

Candy is melting at your store in bullhead city……shame.


anonymous June 10, 2015 at 10:59 am

Does tractor supply corporate people actually read these comments?


tsc June 9, 2015 at 11:52 am

my suggestion on giving veterans discounts so not just anyone can say they are one is ask for their id and enter that number from their id like with having to give dl numbers.


Carol abel June 3, 2015 at 2:32 pm

Dear Sirs: The following complaint was submitted to the Texas Attorney General’s Office for the actions of your store in Madisonville, Texas. I was just going to take the matter to arbitration, but now Tractor Supply is looking at court action due to the extenuating circumstances outlined below:

Description of complaint:
Dear Sir: Greetings and Salutations. We are respectfully requesting your authority and influence in a matter concerning fraudulent and irresponsible actions committed by Tractor Supply in Madisonville. TX. My wife purchased a Husky LT4200 42\” riding mower for my son, Jason Harris. We purchased additional \”Rider\” insurance for the mower for an additional 149.99. Ms. Lacey, the general manager of the store made two costly mistakes for which my family is paying the cost. Due to Ms. Lacey filling out the supplemental insurance incorrectly, the manufacturer (MTD) in Ontario, Canada voided the warranty on our mower. We were left with no recourse but to be totally monetarily responsible for the maintenance of the machine.. MTD also voided our warranty due to the fact that Ms. Lacey also sent our mower to an unauthorized maintenance facility earlier in the year. As general manager, she should have known that our particular mower, taken to the wrong facility, would invalidate our warranty. With our warranty invalid, that made the supplemental insurance worthless. Tractor Supply in Madisonville has been unwilling to give us a replacement mower citing it was not responsible, but referred us to our supplemental insurance which was now invalid. We were now stuck with a broke Lemon mower. My son, Jason, on the eve of June the 1st, went to the tractor supply to try to peacefully resolve the matter. The video and audio in the store will testify to the fact that my son attempted to resolve the issue with a controlled demeanor. One of the employees, in poor judgement during observation of the matter, called the Madisonville police. I believe this to be a I believe this to be a false report filed and am contemplating filing charges on this Tractor Supply employee. The Madisonville Police officer was extremely aggressive towards my son who has been deemed an incapacitated child over the age of twenty-one. The officer was aggressive towards my son even after being shown the proper Federal and Texas state identification which clearly state that my son is \” Communication Impaired\”. His condition was caused by a TBI. Today, June the 2nd, I spoke with the senior sergeant, SGT stubblefield, of the Madisonville Police department. I expressed my concerns about the responding officers behavior, where I once again referred to the store audio and video. The video and audio, I said, would show the numerous, unwarranted aggressive actions and speech of his officer towards my son. Tractor Supply should not be able to ignore and shirk the responsibilities they have to my family for their mistakes. My son, although mentally impaired, has almost negotiated a mower replacement when the officer came in. Sir, I am personally a 100 percent disabled combat veteran with twenty-two years of active service. Jason is disabled as is my wife who receives no compensation of her own. We are a disabled household,living on a much earned and deserved fixed compensation. In closing, Your Honor, I am respectfully asking for your office\’s assistance with these issues. My family really needs a mower replacement and all we ask is not to be subjected to unwarranted aggressiveness. Sincerely and Respectfully, Floyd L. Abel, Jr, MSG, USA, NSA (Retired), 13891 County road 112,Centerville, TX 75833 Phone: (903) 642-****

Postscript: MTD has yet to respond to us. They have voided our warranty fully knowing that we were not, in any way, at fault for the condition of the mower. The mower is only a year old and still looks new.


Amanda Strickland May 27, 2015 at 2:48 pm

How do I file a complaint about an employee at one of your stores? I have left a message and spoke with the Manager of the store and I have not had any satisfaction. I spend thousands of dollars a year in your store……But I gladly go somewhere else.


Richard Hawkins August 12, 2015 at 7:19 pm

Good luck with that there’s a guy name Walt in the Harlan Ky store who is very arrogant I even recorded him he says he is the Asst manager I have bought a new Cub mower the big 50 in cut ,two big buddy heater,and 200 dollar auto booster box a 229 dollar cub cadet weed eater that won’t work and only two months old,beat it all the guy lied on the paperwork about the date I returned it to store, went today to pick it up he says there’s a 25 dollar charge even tho I bought the extended full replacement warranty I will never purchase another item from them and will use social media ( with proof ) to stop as many my friends from buying there as well if it’s the last thing i do and will ask all my 9 bothers an sisters an there kids to as well TOTAL dishonest people


barb May 22, 2015 at 1:58 pm

Why doesn’t an “All American” store (Tractor Supply) give a veterans discount? This not only sickens me but the customers who were in line with me were disgusted. I am a veteran and have a huge circle of fellow veterans who have served and are still serving our country. I would appreciate an honest answer.


Elizabeth McLure May 27, 2015 at 7:50 am

When the Company doesn’t even care about their employees why would he care about our veterans it is an awful awful company to work for I took all of my business elsewhere I don’t care what their prices are


tsc June 9, 2015 at 11:29 am

No, they don’t care about their employee’s or what they do and continue to do and get away with. They don’t keep a good check on how things are being run or rudeness by management and cashiers. When an employee can cuss a customer out in front of the store and show vulgarity and get by with it something is terribly wrong so why would they give a veterans discount. I am not talking all management at this particular store or all cashiers but a select few and corporate should know who they are because they have been complained about but nothing done. So what does this say about higher up in corporate. They don’t care. If you get a complaint about employees and wrong doing why do you pass it off instead of sending someone in to investigate and talk to the employees and take statements and make that store a better place to shop and work. And set up a veterans discount for heaven sake.


Christy miller October 23, 2015 at 10:26 am

Amen just went through this with the San saba store


Pamela Laflin May 18, 2015 at 6:22 pm

I am the co-leader of a 4-H horse group, the Flagstaff Bits N’ Bridles, in Flagstaff, Arizona. We did the Grand Opening of the Tractor Supply store last year, and we were promised that we would get a donation from the store according to the amount made during the Clover drive. We never received this money and were told by the store manager, Terry, we would expect a check for $500, being cut from Corporate. We were asked again to participate in the Clover drive this year, and the kids came and participated 2 Saturdays and helped with this annual event. Parents bought popcorn to sell, they kids got $117 in donations the first Saturday and $130 the second Saturday. They donated in good faith their money, because they were told they would get it back and a lot more. Please contact me as soon as you can, our 4-H kids just want to be able to buy t-shirts to wear for the 4th of July Parade this year.
Kind Regards,
Pam Laflin
(928)853-**** cell
NonProfit EIN#36-4805147


Elizabeth McLure May 27, 2015 at 7:55 am

Don’t hold your breath. They only give 500.00 a year to one charity really philanthropic company huh? That’s it. They don’t care about anyone but the share holders. Give 4-H their money!!! And why don’t you read their motto may help you realize a few things. Don’t give them any more business. They don’t care about kids or patrons!


Elizabeth Mclure April 28, 2015 at 4:22 pm

Another manager fired in southwest Florida. Robert is the DM and wow corporate you have top producers and are allowing this man to degrade humiliate and fire everyone in his path. So all those people are the problem. Wake up. Robert your DM is the real problem. Now he can put his pet where he wants too and believe me it’s not unknown who that is. Corporate wake the F up you are losing employees and customers. Not like you care but continue this way and I see class action law suit against the corporation for the poor treatment of employees. I hope everyone still employed files hostile work environment and makes corporate see the error of their ways! Wow. Unbelievable!


Elizabeth Mclure April 12, 2015 at 7:34 am

Corporate Why is it that Robert Williams territory south west Florida has so many managers, team leads and members quitting? Could it be him and his awful leadership and constant degrading and belittling and his inability to treat others humanly. Maybe HE IS THE PROBLEM?? Wake up corporate TSC. You have lost a lot and are going to lose much more. Unless this is the type of leadership and character you want to portray? I will continue my mission to let others know how awful a corporation this is to work for and if anyone hasn’t already “hostile work environment”. No one has the right to treat you this way what happened to building up your team instead of every chance you get break them down. I blame his bosses and their bosses this comes from the top down. I have been in management for years work for corporation and NEVER have I seen this management style except in a prison or boot camp. It’s funny how he still has his job – that is my mission to remove him and his management style! Fire Robert Williams who supports me!!!


Phyllis Christy April 20, 2015 at 2:18 pm

Elizabeth, Degradation humiliation, and sexual harassment are the way tractor supply operates these days. Save yourself the headaches and find a decent place to work for. I am currently authoring a book on the horrible way this company treats it’s employees, especially the female employees. I have collected stories from many women and a few men. I would very much like to include your story. The district manager they have in the southwest sounds a lot like yours. They are following the path Wal-Mart took after the founder died and then his son who had taken over. Before that Wal-Mart was a very good place to work, as was tractor supply about a decade ago. document everything that man says, get as many witnesses as you can, and get an attorney. Speaking to corporate will only cause then to harass you and use you as a scapegoat. If you would send me your story I would love to hear it and include it. You can send it to pec****


tsc June 9, 2015 at 12:00 pm

I have heard of wrongful sexual things being said by the assistant manager at the Arab, Alabama store but see she is still there.


behlen delivery April 3, 2015 at 2:40 pm

I recently made a delivery to your Conway Arkansas storeI arrived at 4 p.m. the store manager told me he would get to me when he could his name was Lance I told him it was a very short easy unload maybe 10 or 15 minutes i SAT there for almost 3 hours before he sent somebody out to unload me it took 10 minutes immediately upon getting unloaded he told me I had to move my truck because I was blocking traffic in his parking lot it was okay for me to sit there for 3 hours waiting but not for another 45 minutes before the store closed legally I could not move my truck because I was out of hours because I set so long waiting to get on loaded I was warned from other managers and receivers from stores I visited previously that day about his attitude and his sense of urgency to unload it Behlen truck, what I really found strange was it was okay for my truck to sit there where he told me to park it for 3 hours until the stuff is off of my truck and then a trip to have my truck towed if I didn’t move it, I sure hope somebody reads this from the corporate office and do something about this I don’t think it’s fair that we are treated this way I was nothing but polite until he told me to move my truck or he would have it towed


wes March 26, 2015 at 5:58 pm

I would like to file a complaint against the manager and the assistant manager of the tractor supply store in Windsor California I have seen on several occasions them mistreating a pregnant woman belittling her in front of employees and customers she’s not the only one that has been belittled by these two men most of the employees that are there have been yelled at and told how stupid they are in front of customers I have been trying to get ahold of the operator for the past two weeks and every time that I call the operator is unavailable something needs to be done a pregnant woman in the state of California has the most right out of anyone and they are violating every single one of her right if this is not taken care of soon I’m going to suggest that she seek legal counsel against the two gentlemen the manager and the assistant manager and your company handle this as soon as possible I will keep on writing complaints on here and I will get ahold of every other person that I see come into that store that has a problem with your management staff and I will have them write complaint and if this is not taken care of I will call the new station and I will complain to them about it thank you very much and have a nice day


former employee March 26, 2015 at 12:36 pm

this company is a joke to work for I was there as a team leader and had to go on medical leave for awhile and the fired me by a letter cowards…. that took away my insurance so I couldn’t get anymore medical attention….IDIOTS !!!!!!!..I have tried to contact people at TSC and no one will respond to me……


Elizabeth McLure April 12, 2015 at 7:38 am

Because they don’t care about employees you are better off! A company that operates this way will not be around long make sure to tell everyone you know meet not to shop at TSC! I’m up to 25 friends and family; that’s who told me after I shared with them the treatment of employees. They will implode mark my words. It will happen but it take us to make others aware of the operations and cruel treatment of employees!


tom March 22, 2015 at 7:48 pm

I do shopping in silver city NM, Carlsbad NM, an showlow AZ . I would would really like to see a veterans discount for us who served.
Thank you


Elizabeth Mclure March 24, 2015 at 7:42 am

They won’t give you a discount they only give employee 15% and if an item is damaged they aren’t even allowed to sell it at a discounted rate without approval. It’s all about the almighty buck go shop elsewhere this company has taken hours of my life and promised things to my fiancé and turned right around and stabbed him in the back. Never will trust them they need to do some real training on what makes a good company and how to treat the employees they work to death and Pay them awful. All the district managers care about is meeting plan. They fired my fiancé with sales up 33% and for no reason except they never trained him how to be the hard non caring degrading manger they want to run their stores. Talk to district managers that is where a change needs to start.


Andy March 21, 2015 at 3:53 pm

I love TSC
I go there weekly anywhere in middle Tennessee. Always have a wonderful experience.
After reading all of these complaints I have to wonder if the authors are complaining on all of the corporate companies websites.

I guess they should take their business elsewhere


Elizabeth McLure April 12, 2015 at 7:46 am

Andy last name unknown not like my posts Elizabeth McLure (Sansosti) from Pittsburgh and lives in Arcadia Florida. I post good and bad that’s what this is for! I have wrote good and bad experiences I am not passionate for just any reason except I loved this and I know first hand! Unfortunately I think you need to do some investigation into how TSC treats their employees! I am a manager and have been for years and would never treat my staff the way they treat theirs. Unless you know first hand and want to share your full name you must be one of those they pay to post positive experiences! Enjoy shopping as you are supporting corporate slavery and belittling and Inhumane treatment.


Elizabeth McLure March 11, 2015 at 8:00 am

Today I see a company that says one thing and stabs their employees in the back. If you are an employee watch your back because district managers lie and they have favorites and play favorites! I wouldn’t be surprised to see who get the Port Charlotte store now and if that happens I will picket legally out front and get magnetic stickers for my car that stay “don’t support tractor supply” I am so disappointed and frustrated that a company operates and CUSTOMERS THEY DONT CARE ABOUT YOU. the store personnel might but corporate they could care less they are still making money the only way to make changes is to stop shopping and take your business elsewhere. Worst company EVER!!


Crazy March 10, 2015 at 10:47 am

I shop at the Tractor Supply in Pounding Mill VA at least 3 days a week. My only problem with this store is that the Asst. Manager there really does not know what she’s doing. She is very rude at times with customers and employees. You can ask her for help and most of the time she cant help you. I know she has been working there for a pretty good while now. All of the other employees that work there are always very nice and do everything they can to help me. In my experience through the years of retail you have to have good leaders to work for and she is not good at leading. I’ am pretty sure I am wasting my time by typing this because if the company cared they would of let her be employeed there this long.


Elizabeth Mclure March 24, 2015 at 7:36 am

Because they don’t get training and are thrown into these jobs . Corporate doesn’t care they still expect unrealistic results from the employees they work like slaves and pay like shit. Ask her/him how much training they actually recieved. You will be surprised. It starts from the top and I believe t will never change hoping the implode! If I was a shareholder I would be ashamed I own a part of a company that treats thier employees like dogs.


Sheri Balzer March 10, 2015 at 10:44 am

Why is it so difficult to get a wheelbarrow from TS? I have special ordered a Rubbermaid large garden cart , three times, have waited over three weeks, have been given a “rain check” and still no wheelbarrow! How hard can this be really?


Elizabeth McLure March 10, 2015 at 7:47 am

Tractor Supply doesn’t care about their employees. Shareholders come first. Well they are no better then the factories that use slave labor pay at 9 dollars an hour part time so no benefits no one is full time except the receiver and mangers who work hours and hours for no more money. Scenario do inventory and cut payroll have 7 trucks of feed etc come one right after the other and have annual sales meeting for managers but no staff to help customers nor take care of the unrealistic demands placed upon them. And they don’t care the expect it to still get done while all those big wigs are at home with family enjoying dinner while the team members and employees are busting ass so you can live in your nice houses and drive your nice cars. I hope karma will come to those and that it’s big! i still haven’t recieved a response and won’t stop until someone in corporate calls or emails me to listen to a person who watched the workings of such a horrible company that puts employees last . Have a great day. Shop Walmart or a pet supermarket or your local hardware Stores don’t give this awful company anymore of your hard earned money.


Need propane! March 7, 2015 at 2:46 pm

Tractor Supply can’t provide propane during this record breaking cold snap for the entire region around NE Maryland and Northern Delaware. The Middleton, DE store can’t get any propane from their supplier – AmeriGas. They can’t say when they will be getting any either. Their Elkton, MD store has had a broken pump for over a week and can’t say when it will be fixed. They don’t seem to care either as filling tanks adds to their workload and is an annoyance.

Just a heads up if you depend on getting propane tanks filled at TSC in this region.


Elizabeth McLure March 5, 2015 at 8:02 am

One more item to add I worked for IFAS/UF County Extension. And I will make every agent know my thoughts and concerns about Tractor Supply’s operations and I will continue my efforts to stop the sales at all of your stores that I can impact. Also I am a national MS advocate speaker and I travel through the state of Florida and the U.S. sharing my story of living with MS successfully. I don’t go down without a fight!


Elizabeth McLure March 5, 2015 at 7:36 am

I am watched how a district manager set up a store manager for failure. I have lived and worked in Arcadia and the Port Charlotte/punta Gorda area sine 1988. In Banking, Agricultutre and Healthcare I have many high powered connections and I will be sharing my personal experience with those and will tell everyone I come in contact with about the operating practice of Tractor Supply. I will not stop until those who know my passion for right and wrong are told and profits reflect my works by a simple word of mouth. You have messed with the wrong persons family and person who can make this happen.


richard king March 2, 2015 at 7:43 pm

jan 2013 I purchased a utility vehicle, the day I took it home it would not run, I took it to the repair facility the ts manage recommened, they took 5 months and did not fix it. but I had to pay 200.00 to get it out , I took 5 different times to 4 places and it still did not operate correctly,, problem no 2.. I went to dmv to get a off road sticker, dmv said I needed a title from ts ,, ts said I couldn’t get one,,, I was told by a officer of fish and game I needed a off road sticker, but ts will not help me with any of the two major problem,, the manager smiles and says he can do nothing, and told me it would cost to much for me to sue ts.. ts is the worst customer support I can imagine, im at the end of my sanity,, what do I do to get help,, ??? I want to return the unit, ts says I cant,, im old and really tired of this,, please respond,,,,


Wade Harley March 1, 2015 at 4:45 pm

The feed buggies (carts) have too small of wheels on the front. Load 5 or 6 bags of horse feed on them and they are almost impossible to turn and handle. These carts are difficult for a man but almost impossible for my wife. Please put some different wheels on these buggies.


Mike Amaral February 19, 2015 at 1:20 pm

I am really disappointed in the customer service outside of being in the store. Meaning, almost every store empl can take u to what your looking for… But the following is unbelievable….

Two skid sprayers in Plymton, Ma, were special ordered, one returned with blown motor two years ago, the other never picked up. Either way I tried to buy these two seasona ago, discounted price was silly. Followed up and no return call. This year manager will look into it, three weeks ago, still no call. Two skid sprayers, very little empowerment at the store level? Micro mgt?

Who knows. Here’s two more…try to buy chemical tanks. No one can give me a correct price. Girl says needs to go outside to get upc in order to give me a price. The book 100 gal is $240+ The 210 gal $299.(Swansea, MA)I have been in the store three times this year trying to get a price on the smaller tank. I can’t spend money at these stores. There sitting on inventory as if it appreciates.

In summary, managers don’t call you back. Store clerks was going to check the tank ups two times last week, I’ve been to store 4 times( Swansea) and I still never received a call. They are quite nice to me and look at me with 1/2 a clue.

Well today, I decide to call the district manager as I had 11 district managers on several locations throughout the country. Customer crevice rep can’t give me number to call, he can only email them and then they respond. Are you seeing the trend. Things just linger and little problems get bigger. First Staples, then who? Unacceptable. Still waiting for a call from the District manage? I thought I was either part of the problem or part of the solution when I was responsible for production. Does the guy at the top care? Have a pulse? He’s probably not reachable either. Really sad as this is a desire able store business that is totally disorganized and mediocre leadership at best. I will wait for a call. 🙁 I’ll wait until I post on facebook. Does TS need more negative exposure before they start returning calls and fixing problems. Mike A


Veronika February 2, 2015 at 7:50 pm

Would it be possible to speak with an actual customer service rep instead of being prompted to find all answers via the website? Both your customer service phone number online and on this page prompt the same recording and it is impossible to be connected to a human. What is UP with that?


Veronika February 2, 2015 at 7:51 pm

Comment is directed towards Tractor Supply


Trudy January 16, 2015 at 1:18 pm

In December 2014 I bought a dump cart, today Jan 2015 I go to tractor supply in my city to get a tire that went bad for the cart and they don’t carry those tires, so why not? So I had to buy a tire that is not the same one and I am really upset about this. Why wouldn’t they carry the tire for the cart that they sell? I do not understand this.


Matthew January 8, 2015 at 1:57 am

I purchased a cannon gun safe in dec. I paid it in full and told them it would be up to a couple of weeks before I could pick it up. I took time of work and went to the store in monroe wa to pick it up and they informed me that they had sold my safe and they knew about it for a couple of weeks and no one called to explain the problem. I asked the manager to call me they said he was on vacation and would call me when he returned. He has been at work for five days now and no call. I would like a response if possible thanks.


Vickie Johnson December 30, 2014 at 2:14 pm

We just bought 2 Berkshire 8 week old pigs yesterday in Mississippi. On the way home we purchase a bad of Producers Pride Hog Feed at Tractor Supply in Picayune, Ms. After driving home to Bay Minette Alabama and setting up the quarters for the pigs, we opened the bag of hog feed and almost were knocked off our feet with the ammonia smell. After looking at the feed it was wet and chunky! As it is way to far to return this feed, we are angry that this feed was ever allowed to be sold. The Store number is 1684 and as I said, in Picayune, Ms. We are truly getting tired of the poor products and poor customer service of all the Tractor Supplies we go to. One in Saraland Alabama, will leave you out in the yard for 15 minutes or never show up to oad items. And the one in Bay Minette is just as bad! We need to locate another Farm Store.


Charlie January 27, 2015 at 11:36 am

There is a local store on Hwy 59 in Summerdale, Al..


Jd lowry December 17, 2014 at 4:59 pm

Tractor supply in staunton va is the worst I’ve ever been to! All the women in the evening shift are so rude to customers exp. Anna she acts like it kills her to have to assist someone. I’ve been a long time customer actually my whole family but we have all decided to make the extra drive now to rockingham co-op because the customer service here sucks. Sorry it’s your job to assist the public. Poor place to go but just my opinion. Thanks (lost customers) p.s it’s bad when all the local farmers at the livestock sales think the same and have taken thier business elsewhere


E. Malgren December 17, 2014 at 3:06 pm

This is in regards to our attempt to purchase a Champion 7500/9550 generator (a non-stock item at our local Tractor Supply store) using our newly obtained Tractor Supply Credit account. We obtained the line with a $4,500 limit Saturday. After applying and being approved, we followed the Shop Now link and proceeded to place our order.

We were unable to complete it because unlike cards from Home Depot, Best buy, and Amazon, Tractor Supply’s credit card requires a CVN number when purchasing on the Tractor Supply web site. I spent over an hour Tuesday evening at the Puyallup store where one of the staff members attempted to help me with the order. We were able to complete an in-store purchase with the account information, but because the item we wanted could only be ordered online, she was not able to help. She had to follow the same order procedure we tried at home. We could not get around the CVN requirement.

I contacted CITI Bank this morning and was given a temporary CVN number. It did not work (my wife tried it on our home computer and I tried it on my work computer). I called back, the gal I talked to saw the number and put me on hold to follow. After 10 minutes on hold that call was dropped. I called back and found myself talking to a third person. At first she could not find the CVN note. Then she contacted another department. When she got back, she reported that no one in that department knew where the temporary CVN came from or why I was given it. The only CVN that will work is the one actually on the back of the card. Security will not release the number. We have to wait for the card – period. We were hoping to take advantage of the no interest until January 2016 offer. Unfortunately, it looks like we will not see the card until after that offer expires. Having now spent over 4 hours attempting to complete this transaction, we are very frustrated and wondering why Tractor Supply can’t do a better job taking care of its customers.


Gale Terry December 12, 2014 at 5:00 pm

I have called and called the solutions center and hav yet to get a live person on the phone. When you select 4 to place an order, the automated attendant says go on line to place the order. Well I have a shipping question and on line will not provide an answer.. So I called a local store and was told by someone that they never really have to call corporate so they don’t know why I can’t reach someone. GREAT CUSTOMER SERVICE TRACTOR SUPPLY!!! Ha!


Tony Grubb December 5, 2014 at 7:07 pm

Management,or should i say manager( Sarah) at the tractor supply in Eden North Carolina Most of the time very rude and disrespectful …..And there store return policy is just as bad ,I’ve spent a few thousand over the last few years but what happened after today i want be back, Maybe the very few that i see there now will stop and start buying from local stores where prices are cheaper and Management is alot better because i know i am and i will make sure to spread the word thanks Sarah


Scott Sperry November 24, 2014 at 4:00 pm

Your Jackson Ohio store refused a price match on whole corn a few days ago ???


R Zwarich October 30, 2014 at 1:24 pm

Reading through these comments is certainly no surprise. Tractor Supply gives off the smell of a dying company, with no attention at all to customer service. It is always hard to find anyone at all in the nearly deserted stores, other than at the cash register.

Yesterday I was working on my tractor. I needed to get a field plowed ahead of rains that were forecast for the afternoon. I discovered that I needed some gear oil. I could have gone two different places to get it, each about 8 miles away, but in opposite directions. I went to my computer and found the gear oil on the Tractor Supply web site, and used their ‘check store availability’ feature to be sure it was in stock. I drove the 8 miles to the store to get it, but found out that it was not in stock.

Even with the aid of modern computer technology, and computerized inventory tracking systems, this company clearly cannot manage their inventory well enough to keep such a basic ‘tractor’ item in stock, and worse, they have a ‘special feature’ on their website that only serves to mislead people.

When I asked the cashier to speak to the store manager, (I wanted to register my complaint about driving 16 miles round trip in vain), she told me that she IS the store manager. When I asked to talk to the store’s general manager, she told me that she is the general manager. (With the store’s general manager working a cash register, it is certainly no surprise that the store can’t manage its inventory).

When I explained to the store’s general manager that I had driven 8 miles to get an item that their web site said was in stock, only to find it out of stock, she flippantly informed me that I needed to call the store to confirm inventory. When I asked her why they would even have the online inventory check system, if I needed to call the store, she arrogantly told me that I could “call corporate and complain”.

We have been regular customers of this store for some time. We have been buying over 300 lbs of feed from this store per month. But now I’m cured. There are other outlets for tractor and farm supplies in the area that are reliable in keeping actual ‘tractor supplies’ in stock, and can afford to pay for employees to work in their stores, to manage their inventory, and to provide customer service.

I did call corporate to complain. I am supposed to be contacted by email by the district manager, (for the Sturbridge, MA store), David Toth. Haven’t heard anything yet. I’m sure Mr. Toth is very busy supervising the store managers who are too busy working as cashiers at his stores to manage inventory and keep basic items in stock. Or maybe he is feverishly working on the web site software that misleads customers about inventory in stock. He clearly is too busy, at least so far, to care about losing a regular customer.

Tractor Supply clearly has no respect or regard for its customers. As I said, this outfit has the smell of a dying company all over it.


glenda October 24, 2014 at 8:53 pm

i hate to go to tractor supply i can never get any one to wait on me, i get many bags of chicken feed and i have to load them by my self, well today i had no choice but to go there, and this young man was so helpful i told the manager how nice he was and he could have cared less any way the young man said that he had to help some one and would be right back to load my feed, well you guessed it he never came back, AGAIN i hate tractor supply and i will NEVER go there again, someone who has some control needs to check on there stores,


Robert G Walker Sr October 21, 2014 at 11:49 pm

I ran into the store to make a fast purchase tonight, there was a strong smell of propane in the air. My son ,and an another young man began to tell me that early that evening another employee let their 500g tank leak completely empty. The person in charge even got in on the story.
At this time the store is fill and the parking lot smell like a refinery.
My question to her / statement concern following the proper safety .

I E: call the fire department, what did she do? She call another manager, and said it should be fine.. There’re no way thank tank could cause a fire. Then she had the nerve to tell my son, that I need to act like a customer. I was , a concern customer for the safety of the shoppers and the employees . So I call, and she look him( my son) In the eye and said well we are now going to have a bill. A bill vs possibly of death. You be the judge.
Little Rock Arkansas OCT 21,2014


former employee October 15, 2014 at 11:39 am

One suggestion for corporate. “Undercover Boss”! You obviously have No Clue as to what goes on at the store level! Managers have NO support, team members are poorly trained, overworked and underpaid. The “non exhaustive list of tasks” is completely overwhelming and impossible to complete in your time frame and to your expectations. You have completely forgotten the roots of this company, the customers and the hard working people who go home exhausted and poor so that your pockets can continue to be lined. WAKE UP!! Just because it works in Tennessee doesn’t mean it works in the rest of the country. Foot traffic varies from store to store. Two team members might be enough to operate some stores but are definitely not enough to operate others. Give management the payroll to run the stores efficiently instead of constantly setting them up for failure. There are MANY reasons to explain the high rate of turnover. Again, WAKE UP. Pay attention to what your employees have to say.


former emplyee02 January 30, 2015 at 1:29 pm

As a former employee, I totally agree and then some… I loved the type of work. I am farm and ranch thru and thru.. Take better care of the employees and you will have a very successful farm and ranch company…. This is definitely not happening at TSC. We need Murdoch’s Ranch Supply in the south. TSC would be history.


meagan March 7, 2015 at 2:35 pm

I completely agree! I just quit as a cashier there. Obviously it doesn’t pay enough but the training was terrible! I trained with another cashier for a day then it was sink or swim. I basically trained myself. Then would get lectured constantly by my manager for protocols I didn’t know existed. You can’t teach yourself what you don’t know. Cashier’s are supposed to answer phones, check out customers, greet every customer and direct customers all at the same time. then get lectured about our numbers being low for this or that. We have to badger customers to donate to up sell products sell power plus item of the no avail because we never seem to sell enough to satisfy numbers. There’s no positive reinforcement at this job. You do your job and nothing is said. do somthibg wrong and the manager is in ya. I worked there six months. That’s all I could take.


Donald October 8, 2014 at 3:18 pm

Orange Texas location:Stopped by today to shop around kill some time
The store is not very clean,men’s restroom was unclean
No soap to wash my hands,was very disappointed in this store.
Was wondering if you corp.people ever inspect these stores.
Found one of the ladies to be rude,I don’t plan on going back,pricing to high anyway…


Nancy September 25, 2014 at 11:55 am

Have a PowerPlus Plan for Bad Boy Mower (purchased 4/18/2013). Was told by TSC sales person the PowerPlus plan covers wear/tear from every day use (TSC web site states the same) and general maintenance. However, upon having mower serviced, have now been told by the repair shop that the advertised ‘every day use wear/tear’ are NOT covered by the plan. A check of the ‘What is not covered’ section of the PowerPlus Plan evidences that preventative maintenance and ‘wear and tear from everyday use’ is NOT covered – despite what the website (there is no qualify asterisk to check the plan terms for exceptions; even if it did – it would fully negate the asserted coverage scope) and your sales persons tell consumers.

Bluntly put – your website and your salespersons are providing false and misleading information which induces people to purchase the PowerPlus Plan to cover items that are NOT covered. We are now going to have to pay maintenance expenses that we were told would be covered. I am more than certain that I am not the only consumer who had this issue and it has left my husband and I extremely disappointed with Tractor Supply and will affect future purchasing with your company.


Tim Wolski September 24, 2014 at 5:01 am

yes I was wondering why the store brand synthetic oil is only available in quart sizes. Can it be made available to purchase one gallon or two gallons or 5 gallon buckets as well. Every other oil you sell is available in larger sizes besides quarts.


Jo Meyers September 16, 2014 at 5:47 pm

In July I put two tons of Somerset wood pellets in layaway at the Richmond Indiana location. Today I received a call that my pellets were in, which I thought was strange because they were already in when I put them in layaway in July. I was told there was a price reduction between then and now and they would make an adjustment when I came in. I called back yo make sure the pellets that I would be picking up later that day were indeed Somerset pellets.I was told they were not, they were Ligenetics brand. I told them that is not what I put in layaway and I wanted Somerset. I was told that brand was out because other people already picked them up. I too would have picked mine up if someone would have called and told me I needed to pick up my Somerset pellets. Now I am stuck with $437.63 dollars worth of inferior pellets. I purchased a product to be put in layaway and did not get what I ppurchased. The manager told me there was nothing he could do. My two tons of pellets should have been marked sold and my name put on them. Frustrated beyond belief.


Jo Meyers September 19, 2014 at 12:00 pm

Do you corporate people read these comments? Do you even care how your stores are being run? Obviously not, with no response in three days. Still frustrated.


Jo Meyers September 29, 2014 at 7:09 pm

September 29th, still no reply. Guess I shouldn’t be surprised.


Allen T September 5, 2014 at 10:15 pm

I had a serious problem with the Plattsburgh NY store. I bought a welding torch kit a while back that included the tanks that were supposed to be part of a EASY EXCHANGE program for refilling. Then for some reason they stopped exchanging the tanks, and they told me the local welding supply store would exchange the tanks, but when I took the tanks there, the tanks that I was given as part of tractor supply’s exchange program were not legally inspected and were no good. The local welding supply store could not exchange them. So back to tractor supply we go only to be told there was nothing they could do even though they had a set of torches on the floor for sale with good tanks, they could not replace the bad tanks that they gave me and that I would have to call the company myself or they would buy back the junk tanks that they gave me for $31.00. After calling the local welding store they said buying the tanks there would cost $240.00 a far cry from $31.00 for sure. So off to make some phone calls, instead of working on what I had to work on in the beginning, only to be told that they could not make the store do the right thing either and replace the tanks with the ones on the floor. Finally I was told that they could contact the district manager and have him call me which he did and it was finally resolved and I had the tanks replaced with the ones on the floor. Thanks Adam the district manager and Lisa S that finally did the exchange but no thanks to Plattsburgh store # 193 for a lot of wasted time on some thing that was clearly your fault for giving unsafe, uninspected tanks which is probably why you don’t exchange tanks now!


James J. McGrath September 4, 2014 at 10:24 am

CEO: James F. Wright
CFO: Anthony F. Crudele
COO: Gregory A. Sandfort
I like to tell you about how tractor supply in Monticello, Fl. 32344 is being run>>
I’m not alone in this complaint, I’ve talked to friends and customers at tractor’s store. Every time you go to this store after checking the store’s web site to find out if the item your looking for is in, which the web site say’s yes and get to the store to find out it’s not there. You talk to the manager and they tell you, I’m sorry but I’ll get that item in a day or two. You go back in a week and still nothing. So you ask again and this time they give you a date, surprise it’s still not there. You certainly have some great manger’s at this store. This is the one store that continually repeats The truck didn’t bring deliver it but will have it next time. I’ve never seen a Tractor supply store run like this… Thank you for your time and consideration !!!! James J. McGrath


Jacob Bullington August 31, 2014 at 1:54 pm

I went to Tractor Supply Co 3 weeks ago to purchase the pedal car for my son’s birthday Aug 21 there had two in Stock, one is return the other one had been there since the store opened two and a half or 3 years ago it has a flat tire and has been sitting outside the entire time, the returned car had four bald tires it looks like it has been road for at least a hundred miles all on pavement. It is also as old as the store is. I have tried to resolve this at the store with no luck, they do not want to come down on the price for the used one at 150 and they still wanted 200 for the one with a flat tire that was supposedly brand new but has been sitting outside for a number of years . I have spoken with both managers at the store and the 800 number customer satisfaction line neither have offered any solution. I don’t understand how they can charge so much for a used product and so much for a product is not new in the box. Please get in touch with me. Perhaps we can resolve something before Christmas I’m sure my son would love to have this pedal car. I


Christy August 30, 2014 at 11:19 pm

I visited our local Tractor Supply in Bluefield WV store # 166 today and while the service was great, this store has some major issues! I feel like I need a tetnous shot after walking into the bathroom! It was ridiculous! Black footprints all over the white walls, dirt and paper everywhere,the paper product holders are broken,no soap, the locks where broken on the doors and the list goes on and on. Not to mention the huge fans that they use because the A/C is broken. I almost had a heat stroke just walking around in there! I feel sorry for the employees who have to work all day in these conditions. Let’s just hope this winter that the heat works. I hope that you can do something to improve these conditions. I’m sure if you haven’t had more complaints about this store already you will soon.


andy smith August 27, 2014 at 11:12 am

what does your credit score need to be to get credit i need a zeroturn mower please respond back asap thank you


dennis benjamin August 19, 2014 at 11:04 am

I recently made a purchase at the T.S. store in Arlington Tn. I’m very happy with what I purchased but was more impressed with the outstanding customer service I received there. It was shocking!!! Very pleasant . Employees were very helpful, friendly and very professional. I couldn’t believe it. Renea and Adam were their names and are the best. T.S. you better hold onto those two employees. That quality of employee today is hard to find
and keep. Thanks again. Dennis


james liner July 24, 2014 at 11:31 pm

New store opened today. Many empty bins. The first sign in the store had no product!
Later in the day no employee was evident except the cashier.

Grand openings warrant EXTRA personnel but the district manager “missed the memo”


gary July 23, 2014 at 3:44 pm

I am a disabled vet. almost every outlet home depot, lowes , ecte gives me a 10 % discount except T S, I drive past T S to go to other stores . I am very tired of T S


Farmer July 22, 2014 at 5:05 pm

I have been a regular customer of TSC stores at Red Bluff and Chico, California spending thousands of dollars every year to supply the needs of my chicken and cattle farm. I also buy building materials and various farm products. On july 12, 2014 I bought 30 bags of chicken feed and cattle feed at the Chico store, ca. When I got home I was surprised that they loaded the wrong chicken feed (scratch grains) instead of the purina layers feed that is in my receipt. This is the second time it happened, the first time I let it go. Although I was reimbursed for the difference in price, my chickens have been eating scratch grains for almost two weeks now. I could not return the bags of chicken feeds cause I leave about 50 miles away and a farmer’s time is very important. I strongly think that this was done intentionally with bias undertone on the employees behavior. I hope that these employees know that we are the customers and as such, we are keeping the tsc company afloat and also keeping the employees jobs secured.


Joel July 22, 2014 at 1:09 pm

Tractor Supply is a very unprofessional business. Home Office will not help you and the supervisors are a joke. The store locations are understaffed and managers are extremely unprofessional as well. I have now stopped spending money in Tractor Supply and spent a good amount in the past…but it seems they have no respect for their customers!


marianne koppert July 15, 2014 at 4:48 pm

When leaving my Southampton store we found 51dollars on the ground. In good faith we turned it in to the cashier to see if someone claims it. We could have put it in our pockets and left. When I called a week later to see if someone claimed it if not we thought it would be ours because we found it. I called today and was told if nobody claims it we don’t get it it goes to charity. 51dollars is not going to make us rich but we could have been given a THANK YOU FOR BEING HONEST OR MAYBE A SMALL GIFT CARD FOR TURNING IT IN. THEY SAID IN 30 days it would be turned over to charity. HOW DO I KNOW THAT HAPPENS. this is a New Jersey store. I used to think honesty was the best policy!!!!!


Jim, Crestview, Florida July 6, 2014 at 11:21 pm

While shopping in your Crestview, Fl store on Saturday, July 5, 2014, my wedding band slipped off my finger. I didn’t realise it till I got home. I called Tractor Supply and spoke with the Manager Jerry. I told her where I had been in the store and where I had parked in front of the store. She said she would look for the ring. After about 15 minutes she called me back, and said she had indeed found my wedding band. You can’t imagine how happy that made me. I just appreciate that she took the time to look for my ring on a very busy Saturday. We need more people like Jerry. Thank You Jerry!!!!!


Pissed June 30, 2014 at 11:31 am

I have been a long time customer of tractor supply all over Texas, The worst experience was with the Buda Texas location. I went to get propane and the young lady at the front was very nice she called over the intercom for a propane fill and told me to go to the gate. I waited bout 10 min and walked back to the front and asked if anyone was coming to fill my tank, she apologized and called it out again. I walked back over to the gate waited 10 more minutes. I walked back to the front at that time I saw the young lady and a man and she told him I had been waiting for 20 minutes and she had called it out 3 different times for a propane fill. He looked at me and back at her and said im going to the bank and he walked to his truck and left. I asked his names and she wrote it down for me. its CREN. He is rude, snotty,disrespectful and no kind of a manager.


Denis June 28, 2014 at 12:25 pm

Year for need to teach your managers some respect for the customers
I have been shopping at the Palatka tractor supply store for years
I bought a cadet zero turn mower for $3000 from you folks
I have been buying blades for $80 a set for the last three years
I just now am trying to replace the plastic wheels on the deck
You had six of them in stock one of them rang up for $7.99
The others rang up for $15.99
The sticker whether were in the bin
that was $7.99
Your store manager actually argued with me her name is Kim KE am in front of all the customers telling me that she would not sell it to me for 799 because it came up on the register 1599
I told her to use some common sense
She was offended by that and told me that I needed to mind my own business and either by the wheel or leave and she called two people from the back room young man to basically forced me to leave your store
I bought the one wheel for 799 and one of the gentleman came outside and said I understand you’re right but she’s the boss
I’ve left and I won’t be back I need an apology and perhaps I may go see a lawyer
I’m 66 years old and I have never in my life been embarrassed like that I’m a veteran I am just I just totally do not know how someone could stand there and be that belligerent and that stupid and you guys have her as a store manager


Angry Mainer June 16, 2014 at 2:43 pm

I have been a long time customer of the Tractor Supply Store in Augusta, Maine.
Upon shopping their this weekend, both registers were having problems. This has been an ongoing issue for nearly a year now, but this time the wait was well over 15 minutes. Both cashiers paged the manager, who gave them quick instructions and left. The cashiers tried to remedy the situation with both registers, and still both did not work properly….Suggestion to Corporate………if you want business to continue………Train Managers……….Train staff…………update or fix your cash registers….. There ARE other farm and feed supply stores, and I am under no obligation to continue shopping there…..If more people have that same mindset, you may find Tractor Supply losing many customers……..and closing its doors….


Brian D. Hoxie June 12, 2014 at 4:46 pm

Recently I bought a 10 pound bag of Ortho “Bug B Gon” at our local Tractor Supply for $9.99.. At our local Walmart Dept. store, the same Ortho product with the same weight/volume was$6.88. And that was their regular price, it was not a sale price. Isn’t Tractor Supply suppose to be considered as an economical store for their customer? And aren’t they suppose to be somewhat competitive? When I went back to Tractor Supply to complain, they sympathized with me. But said that there was nothing that they could do about it and I could return my purchase if I wanted to. I don’t find fault with the manager.
But I am really disappointed in Tractor Supply.


F Thakore May 30, 2014 at 10:44 pm

We purchased walk behind trimmer from local store less than week ago. We started trimmer few days later, lasted for about five minute and stopped. Stater is jammed. We took it to local store to either return or exchange. We were told to take to repair place but they won’t take it back. Store manager was not friendly. It was at store BEAVERCREEK – 492.


Dan Henkle May 20, 2014 at 10:22 pm

I’m glad to see I’m not the only one that’s done with this company,as we’ve waited 16 days for anybody,somebody to help us,but nothing!!They state your satisfaction is their priority and somebody will get in touch with you within one business day ,well we’ve waited 16and still nothing!!The company made it really easy to no longer be a customer,and I am a customer service rep and is I didn’t do my best to make the customer happy then I would lose my job and with no customers then no company.I can’t believe this is how they help their customers,pretty sad to me!!!!And like I said we won’t be returning to any of their stores ,and I’m also posting all of this to all my Facebook and Twitter friends,so you can bet more customers will be lost!!!You have to hit them where it hurts the corporate wallet!!!Please pass all your complaints on to others!!!!!


Ms. Smith May 20, 2014 at 3:31 pm

I went to the local store to check on an item and see what was in stock. The individual stated they only had plastic in stock (real item was only metal). I ended up leaving. I called today and asked for the mgr. I was told I was talking to her- it turned out to be the Asst. Mgr.
Kathy. When I explained I was there simply to get information, and found out she was only the Asst. Mgr, not Mgr. as I requested, she started yelling at me! I tried calling corporate but I was refused to speak to anyone in management. Kathy should be fired.


if IKevin C. Whitcavitch May 19, 2014 at 1:59 pm

Went to TSC in Morrisville, Vermont on Monday, May 19, 2014 to purchase a trailer jack, found the jack and it was priced at $29.99, got up to cash out and was informed it would be $42 and change, I informed the clerk that it was clearly priced, another associate stepped in and said he would handle it, we proceeded to the jack section where there were several other jack in the same section clearly marked $29.99, he informed me that if I looked at the bar code number I would see that they were in the wrong section, but informed me that he would give me a 20% break, then he reniged and said that the price was what I had to pay, I left the store.


Non Ya May 17, 2014 at 9:23 pm

I recently started working at tractor supply and as a customer I have always loved the store for the most part but as an employee, lets just say I won’t be supporting this store at all. For one I wasn’t trained I was thrown on the register and expected to know everything on the FIRST day, no one took the time to help me with questions so now everyday when I work I get customers who get nasty with me because I constantly have to page someone to help me because I have no clue what I am doing quiet often. Second reason, I didn’t get paid when I was suppose to I had to fight and call around as to to why I wasn’t getting my so called paycheck which is a card that charges just about everything you do with it so the company can make more money, got my card and now I am missing almost 150 dollars from the hours I worked. No pay statement so I don’t know my hours, pay, taxes etc. I’m sorry tractor supply but I’m thinking my two week notice is coming very very soon. I am beyond disgusted at this point. And now I have to wait three days to get things straightened out because oh! Headquarters isn’t open on the weekends to help their employees! I am beyond frustrated right now, oh and thanks for having me offer item of the month, giveaways and ask EVERYONE for phone number, zip code and oh their age on almost everything they buy, nothing like making people get nasty with the employees so you guys can try to “help yourselves”.


Teresa Fitch May 13, 2014 at 2:59 pm

Had to run to Tractor Supply in Paintsville Kentucky Store 1301 Today 5-13-14 at 1:18 p.m. on my lunch break. Got a bag of grass seed.. I got so aggravated .. After I stood in line 10 minutes while some other guy bought some can dog food and they stood and talked when it came my turn and i walked up to the register the guy turned and walked off.. i said “Sir are you not open now? he said no it is closed and walked away. I was so mad. so i go to the next register where this other guy is now and waiting on another man who said ,”wow He just left you standing didnt he? i said he sure did and was very rude. All of sudden here comes that big boy that walked off and said ” Darling I didnt know i was so special and you needed me to ring you up , he said you whip that buggy around here and i will ring you up and then goes to this other customer walking right on by and I look at the other guy and said he is rude. The other customer couldnt get over it, then he comes back and said Darlin come over here and I will ring it now. ” I said No you arent special to me at all . I said this other guys is done and this gentleman is taking care of me over here. First thing , I have a husband , he dont need to call me darlin or anything else but Mam or Miss . Second thing dont try to convince me how special you are cause your not. i am so mad , he was so rude , overbearing and such and idiot ..l. Bad customer service.. The cashier that ended up waiting on me saw it all and was very polite and kind and courteous and his name was brian , i looked at his name tag. he saw everything along with another customer that ended up in front of me after i waiting 10 line.. The other man was tall blondish hair , heavy and overbearing know it all. I called the manager and reported this , just curious if any kind of repremand will occur. I dont plan on shopping there any longer.


Dana May 12, 2014 at 3:15 pm

I went to TSC in St. Johns this past week plannning on spending over $500 on spray for my yard. When I got to TSC and went to get the items (that the online website SAID they had in stock at St. Johns TSC) they didn’t have what I wanted. They didn’t have crabgrass spray by Scott’s or as many 10/10/10 fertilizer as they said. I went to the store specifically because the website said it was in stock. When we asked the cashier if they had anymore in the back, she scanned the fertilizer and said “yes it says we have 7 more.” When we asked if someone could get it she was VERY rude and said “Well that doesn’t mean we have it.” It was like we were inconvienceing her to look for it! So my husband and I walked the entire store moving things around as not all of the fertilizer was in the same spot. Some was in automotive, some in gardening, some in dogfood. Very disorganized! Finally we found someone to go to the back and look (who also acted impatient we asked him for something), so my husband and I waited for 15 minutes. When no one came back we went looking for the guy who said he was going to help us, only to find him at the front of the store helping someone else. REALLY? We left our cart in the middle of the store and will NEVER go back there. I have never been treated so rudely. My money will be given to Home Depot. And these small stores wonder why they go out of business to the larger corporations.


pam May 10, 2014 at 6:16 pm

I purchased a grass trimmer last year for my husbands father day gift. After 3 months it had stopped working. He brought it back to the Ticonderoga N.Y tractor supply with receipt in hand. They told him they had sent all their trimmers back for the season kept his receipt and told him to come back in the spring for an exchange. After spending several hrs on the phone we finally got a receipt mailed to us.He proceeds to exchange it today and the manager at the Ticonderoga N.Y. store says what am I suppose to do with it I am just going to have to throw it out. She then tells him he can drive 60 miles to get it fixed even after she was aware that we had purchased an extended warranty for replacement.I have shopped many times in Tractor Supply, never again and nor will I recommend this store to anyone.


D. Deaton Sr May 5, 2014 at 6:34 pm

I purchased a Cub Cadet garden digger used it twice and it broke. Tractor supply won’t replace it and it’s just sitting there in the parking lot in the weather waiting to be repaired when it has been garage kept. The Seneca, S.C. store keeps telling me their service representative won’t pick it up. So I paid $ 1,000 for nothing. Getting ready to get an Attorney. This store id awful in every way. Ask the Manager to call and give me a status several times. She sais they would. No calls yet???? Tractor Supply has lost my business.


autumn shelton May 2, 2014 at 8:26 am

I live in lincolnton NC. Tractor supply is rarely new in our town this store is awful I have stood at my vehicle for 15 minutes waiting on employees to load my purchase. On the other hand the Tractor supply in east lincoln is absolutely wonderful. To bad it’s such a long drive to shop at this store.


J.E. Smith March 28, 2014 at 12:23 pm

Love your store. I am the Mayor of Bay Springs, Jasper County, Mississippi. I would very much like for Tractor Supply to consider building a store our town. I know we are a small town but we are the hub of trade for all the surrounding areas. We have a trade area of at least 20,000 people. My email is, my cell phone number is 601-670-XXXX.
Mayor J.E. Smith
Bay Springs, MS


Catherine Jarmel March 24, 2014 at 9:28 pm

You may be a big supply company but you need to do something about your charm managers How dare anyone coming to a store and turnaround talk about their checks that they’re getting from you guys and then put their employees down..
According to the bylaws You have Company policies that are suppuosed to be followed!?!I own a company myself and that I don’t use my.People…Your team leads and your Managers and don’t follow your policy How dare you sit there and make people work for nothin


Alex March 13, 2014 at 11:45 am

The manager at the the Toledo store is the rudest, egotistic, self-center prick I have ever met and worked for.. The sooner you learn this the better off your company will be. He is a dreamer who thinks every thing should work his warped way, He fired most of his staff and thinks hiring new people to fit his strange self-centered direction will work. I can honestly say he is the reason i left!


Mr. Franklin Loeffler March 11, 2014 at 9:04 pm

We are regular customers at your Flanders, NJ Store. My family and I purchase for our business and personal needs.
As I’m sure you are aware we have had a significant amount of snow which has become quite a nuisance to us all. On Tuesday the 18th of February my Ford van was involved in an accident with one of your carts. The cart was in a snow bank which was concealed by the height of the snow it was against. Unfortunately while turning into your parking lot section I heard a loud bang noise. Upon existing my vehicle I noticed one of your flatbed carts rolling down the through your parking lot. Upon inspection of my vehicle I found fresh damage to my passenger side door. I entered the store and spoke with the manager Karl. He was less than enthusiastic in helping me. We both went outside to view the damage, during which Karl took pictures. He also retrieved the cart to see if the damaged area lined up with the cart, it did. I was somewhat aggravated when Karl push the cart against my vehicle with no concern for more damage. I ask him to stop and not to touch the damaged area. Karl had no concern for my requests and rubbed the area anyway. He was somewhat belligerent when I voiced my disapproval. This did not end well to say the least. Karl stated he would report the accident and Tractor Supply would contact me. After Three weeks I have yet to hear from anyone with regard to this matter other than Brian whom was very pleasant to deal with. This contact was initiated by myself upon a queried visit to the store. While I am disappointed with Tractor Supply’s Manager Karl, I would hope the Company will do the right thing and expedite this matter to a resolve. I’m optimistic Tractor Supply prefers a loyal repeat customer over its liability of $303.88. I look forward to your reply inclusive of contact information to resolve this matter


Richard Buckner March 10, 2014 at 7:03 pm

I went to Tractor Supply in Dallas, Ga for the Black Friday sale. I got there and was second in line for my items. I asked if I could pick the items up later as they were heavy and bulky, and I would need to get a friend and his trailer. I was told that would be fine as the store only issued enough tags for items in stock, as this had been a previous issue. I paid for my items and the manager took the tags to place new “boxed items” as “SOLD” I returned well within the agreed time frame with my receipts. After the sales associate looked for my items for thirty minutes, she came out to tell me they had been sold. We found one marked with my name that was the floor display and it was torn. They had no other solution for me other than to take the one on display. After a call to the manager(at home by now), and no real solution, I was told to wait on one as backorder. This did not fly with me AT ALL! I am a patient man, but wanted some kind of result. The store messed up, but could not make a justification of a better item for a good deal. I did end up getting a deal on a lesser item that was in fact a slightly damaged item. That part of this mess made me mad, but I dealt with it and was ready to go on.
The second part to my issues is the fact that I was supposed to get 18 months same as cash offer going on, as the total was over $1300.00. Come to find out after the first month, I was charged interest. So, I called the number on the account bill only to find out I was not included on the 18 plan. The credit company said they could not help me and I would have to go to the store to correct. So, I did just that. At this point the 18 month offer was not in effect and I could not get 18 months, but only 6. Well, I am okay with that as I would ay it in a couple of months anyway. The only setback is the assistant store manager had to completely credit my old sale and re-ring up my purchase. Not a big deal, right? WRONG! This brings me to the next saga of this nightmare story.
Two weeks ago, on a Sunday, no doubt, I get a call from the credit issuing company. They commence to tell me I am late on my payment and a $25 late charge is being added to my account on top of the interest charged originally, plus additional interest accrued. My gasket officially blew. I ended the call from the not so understandable, English(if you will) speaking person and was transferred to a manager.” He(Keith) told me he understands the issue and what has happened. He tells me he will credit all the additional fees, etc and I am good until the next bill was due, which will be March 21. That was the first call. Since, I have had another call saying I need to take care of the minimum before it goes against my credit and additional fees. I have to go through the entire process again, with a better speaking English manager(Tammy). After the entire process, again, and the telling me the fees are removed, and that I would be removed from the auto calling process they have, I feel better that the matter has been resolved. Nope, wait a minute, tonight here we go again. I totally lost it. I am flat being harassed. I was told I need to take care of accrued $63.00 and would I pay it with a debit or credit card, etc. I flat told them the entire amount due will be paid when the bill Is due(3/21/14). My next process is with the BBB as this is ridiculously horrible customer treatment and flat out harassment. I AM DONE! When the payment goes through(already set through direct bank) I will be calling them and cancelling this flipping card. The shame is TSC is a really great store, they just need better customer service and understanding. And when you screw up, fix it! Unfortunately, I do not feel my business is appreciated with TSC and my actions will reflect. Good Day.


Debbie March 9, 2014 at 1:18 pm

RE: Tow Behind Spreader Sales Ad –2118079
Store# 786
Date of Transaction: 03.09.14 Time: 10:37AM – Register: 2
Ticket # 175239
Cashier: 00332628
My husband saw this item in sales ad during week and called local (Talladega, Alabama ) store #786 to make sure item was there… After all we learned a long time ago that ‘MODELS may vary by store” we should always call!!! In fact, online availability says “CALL STORE”… He did. He was advised item available……Since I was going to shop the Walmart store next door to Tractor Supply in Talladega, Alabama on Saturday, March 8, 2014 – my husband goes in Tractor Supply to purchase the item- but then realized we were in my SUV and no ‘trailer’ to haul the item on – and there is NO way he’s going to load or even attempt to load such an item in my SUV– He tells sales lady he will be back to pick it up tomorrow (Sunday March 9) –Ok, now this is what ticks me off at Tractor Supply…… He returns today, (again same sales lady) –Sunday, March 9, 2014 and is advised they do not have that particular item (did not get that particular one) – So no problem he thought – after all the sales ad says ‘Model May Vary By Store’.. Yeah, well ‘Tractor Supply’ forgot to include the disclaimer ‘PRICE MAY VARY BY STORE TOO”… That’s just wrong. They had (never got them in) NO TOW BEHIND SPREADER FOR THE SALE PRICE OF $149.00 — what he was sold was a “tow behind” that cost $199.99 PLUS TAX $20.00 for a GRAND TOTAL of 219.99. (#2118150) . Now, we have shopped at Tractor Supply for years. So has my dad, brother, other family members, friends and so forth. I think this was just tacky never to have mentioned item not available at the sale price. But you can get another model at a much higher cost…Not just tacky – it’s just plain wrong to conduct business and treat customers (especially dedicated long time customers this way. I’d be ashamed.


josh March 8, 2014 at 10:31 am

I used to work at store 768 in Benton Arkansas I loved mu job and the people there but a mu ASM single me out the home time there being rude and harassing behavior when my store manger got there it was brought to he by A team lead and other people that she was doing this to me then I told her this too and she did nothing and know one fills comfortable working with her at all they all fill they may get fired plus me never geting trained on my job did not help no came and trained me or sent me some were when you are a recceing manger that don’t do you no good at all and I wish some one wood at least wood look in to this because it’s your company is based upon GURA and I was fired but I am not mad she mad me so feel so Uncomfortable to work around and no one else really did you do got a good there I think some one should look in to that they she treats her employees I promise if they were not scared to get fired they wood say something


josh March 8, 2014 at 10:33 am

Sorry for the miss spell not good a texting I think some should know though


Henry Webb March 6, 2014 at 12:05 pm

I’m writing this as a very concerned and frustrated shopper and friend of the local tractor supply family. I shop the Dothan Alabama store and in the past two years, I have seen a complete turn over in every position within the store. Understanding in retail that this is a common occurrence do to transfers, unhappy employees, folks that just can’t cut the work force requirements and so on. I truly believe this store has a completely different problem. Because I am a regular customer I regularly chat with the employees past and present some tell me some of what’s going on. Out of respect no names have ever been discussed but positions have. In a two year period as I stated from the manager position to the lowest employee, everyone has quit! From what I gather this is because for what the demand of work to the pay earned and the way employees are treated from the higher ups, Tractor Supply (Dothan) is considered the worse place to work in this area. In a recent severe weather situation employees were directed to come to work despite state and county road closures because of icy roads and the county declared it was to dangerous to travel the roads yet Tractor Supply made it mandatory for it’s employees to come to work and one individual was involved in an accident of which she was severely injured and out of work for a long period of time. Again, at whatever cost to make management look good almost resulted in the death of this individual! My information has been supplied by several folks, most no longer work at the store but keep in touch with what was and will continue to be close friends. I know it sounds like an employee doesn’t feel he or she was treated fair but let me assure you I don’t work there never did or never will. Some of my personal experiences are costumer service is next to none. I ask an employee one day why it was so hard to get help and was told they were assigned to clean because some upper management was coming for a visit and they really are so undermanned that the customer isn’t the priority. Other times I’ve been in the store where a cashier and one other employee is working trying to take care of several customers at once, very frustrating. Even the simple phone call being put on hold for long periods of time because only one or two employees working and talking to a very inexperienced worker can make you take you business elsewhere. Many times I have gone to Mariana Florida just to get better assistance.
Recently I spoke to a friend who had stopped by the store (in Dothan) and saw every person working that day very busy cleaning and what appeared to be doing busy work. They were told that they were preparing for a visit from someone big. Come to find out some of the folks had put in a 10 to 14 hour day preparing for this visit. Not sure why the store would be in such bad shape that would require every employee to be there to get the store ready for a visit from higher ups, what about ready for the customers?
I am friends with several of the employees who quit. This is not only at this store but throughout the district that this specific person is in charge of. One manager quit and took a much less paying job just to get away from this environment, an assistant manager quit after working many years for the company that was told they were not good enough to be manager but was in charge of and ran the store for many months after the manager quit, again because of the poor work environment. It sounds like the real problem is the district supervisor. Depending on her mood or if she just came from some pep talk meeting life at the store for all employees could be pure hell. I hate to see folks so unhappy, disappointed and frustrated about the way they are treated at work so someone in a higher position can look good at the expense of the employees under them. I really believe this should be looked into and find out the history of some very good employees walking away from a job that possible could have been their big dream. Just found out that the receiver just turned in her two week notice for reasons I guess she only knows. She was such an inspiration to the store. Another great lose!
I have read that Tractor Supply in other areas is a great outfit to work for but I guess it just depend if you have someone in charge that will do anything at any cost to look good!
Sir, I know this is probably something that will be discarded as just another unhappy person but I really feel that a lot of talented, rising stars, and just plan loyal employees have been lost at the expense of some power hungry person whose only concern are those of his/her career and how far he/she can get as fast as he/she can and just really doesn’t care about how many folks he/she walks all over and ruins there opportunity to achieve a piece of satisfaction knowing they worked for a company that not only cared about them and their future which I think Tractor Supply truly does. I served 26 years in the Navy and have seen many good and bad times. Seeing such poor management at your Store level should be a disgrace to the entire company. Reading these inputs tells me that more of these need to be posted at a local level so people who shop there know that the money they spend there lines pockets of money hungry people that really don’t care about the customer or their employees. Hope this one hits home and for the future of that next rising star, a place worth working and making a career.


laurie passione May 10, 2014 at 1:27 pm

After reading this letter, I felt I had to respond. I recently started working at our local Tractor Supply, mostly because we shop there so often and love the employees so much, I figured I may as well work here. And I really do love the customers, my fellow employees, and managers.
Last week, our store was also visited by “corporate”. We all pitched in to make an already spotless store even MORE spotless….and our manager and assistant manager both went above and beyond….and we STILL got a bad rating! Our managers KNOW our customers, and what works well for them. I feel like we were going to fail no matter what, but our sales are up, our customer satisfaction is through the roof, and our Power Plus add on is above quota. So tell me why, “corporate”? We are the lower level, lowest paid, but most important employees you have. WE are the face of TS. It’s such a blow to morale.
I’ve only been working here for a short time, but I see myself as a long-term employee. I think we should work toward making TS a great place to shop and work, and the profits will come. I would hate to think that any store would get a bad rating so as not to receive bonuses. That would be disgusting.


Gayle March 5, 2014 at 1:51 pm

I shop @ two TSC stores. One in Hebron, OH is great. The one in Pickerington, OH not so great. The one in Pickerington is on my way from work.
I have stopped for 3 weeks @ the Pickerington store to buy bedding for the horse stalls and is being told they don’t have any and get from supplier. Funny though how last week after the manager told me that – he said wait they had a skid out in the yard they were going to use for the chicks and ducks and would sell me 3 bags of that.
I went to the Hebron store last week and they had plenty of shavings. I asked if they were having difficulty getting from the supplier and they said no. Not sure how one store can get and the other can’t. The manager I had @ the Pickerington store last night was just not so nice about it.
It seems that this time of year when sawdust is hard to get, TSC would stay completely stocked on shavings.


Lisa February 17, 2014 at 11:43 am

Anyone in need of Bifocal Safety Glasses????? Request them from your local TSC, they need more request, so they can carry them…


Nick February 9, 2014 at 3:21 pm

TSC just opened a store in Brevard NC. I’ve always wanted a TSC here but now that it’s here I don’t think I’ll go back. Before Christmas I ordered 2 gun safes. Waited patiently until mid January to get them. When TSC loaded the first one into my Ford Expedition not only did they load it face down, meaning the controls and locking hub were toward the floor, but they toer off half of the pallet it was loaded on and screwed to. Unloading without the pallet attached was 5 times more difficult than loading with it intact. That is why they put them there. There is no place to get a hold on these big heavy things without one. We actually had to pull it out with a lawn tractor to get enough out of the truck to get a grip on. When we got it out the place where the locking hub was pressed into the floor left an indentation and messed up the carpet with a king of friction burn. When we got it unloaded there was some paint missing on the top.

The unloading was such a fiasco that I decided I didn’t want the second safe. I called to cancel the second safe and get my money refunded. I also mentioned the loading job and that the safe was missing some paint. The person I spoke with told me that they would give me a %10 discount because of the paint. For some reason, for my own protection, they couldn’t give a refund over the phone, somebody had to come in with a receipt and the credit card. I guess they are protecting me for some crook trying to put money back on my card. So, my son takes in the card and receipt and was told that the manager had to do it and he wasn’t in. The next day I went in. The store looked deserted. There were no employees visible anywhere as I stood at the service desk. There was a cashier coming in from the parking lot with a mouth full of candy and I had him call somebody. Keith shows up from in back and I told him why I was there. He said he told my son, yesterday, that the manager had to be there to do it.I told him I couldn’t believe that a manager had to be there. I also told him that somebody had told me they gave me a 10% discount on the safe I had but no discount ever showed up anywhere. Was that just a lie to put me off?? Anyway I repeated that they had over $700.00 of my money, I was told I had to come to the store to get it done and now, even though I’d been there TWICE, nobody could give me a refund. Keith barks back “I’m not going to stand here and get yelled at! I told you that you would have to come back tomorrow when the manager is here.” First, I wasn’t yelling. I was pretty perturbed that there was nobody there that had the authority to give me an IN PERSON refund after coming in, as instructed, twice.

So my experience with TSC, who has had over $700.00 of my money for nearly a month, who told me they gave me a 10% discount for damage to the safe but didn’t give me a refund at all, who could not give a refund over the phone because I had to bring the receipt, who couldn’t give me a refund IN PERSON after making 2 trips, who have been anything but helpful, who have damaged my vehicle and made unloading the safe much harder by being careless and who have told me “they aren’t gonna stand here and get yelled at” (when I wasn’t yelling), has been anything but pleasant and productive. It seems nobody there knows anything about customer service. These people want customers to come to their store and spend money yet they act this way. This is a small town and word travels fast. If they want anybody beyond their own relatives to shop there they need a good house cleaning and to be restaffed with trained people. It just seems like nobody there gives a hoot about doing their jobs.


Brian chandler February 6, 2014 at 7:36 am

The tractor supply in Hattiesburg,Mississippi has a problem with some of their employee’s being very rude and unhelpful. After talking to some other people, I find that this is an issue that is not uncommon at the store. After addressing my issue with the manager,she acted as if I must be crazy. She said she would address the issue but I really do not think she did.


joseph February 3, 2014 at 1:29 pm

Tractor Supply is suffering from an obvious cultural problem. It has to change at the top first. I’ll bet you their senior leaders are arrogant and dismissive of their own emplyees, and it radiates out from there. Amazon customer service can teach TSC how to talk to people.

When the national customer service is snotty, can you imagine the customer service at the retail level?


chelsey January 18, 2014 at 4:22 am

Listen, I’ve read all your comments and most of them I understand and agree with but like someone said before me, you need to understand that we are a retail association and are often short staffed. That does not constitute rudeness or an inability to do their job. That is a single store unit that needs some series management improvements. Let me assure u that some of us take things seriously and although we are human and make mistake, we are professionals in my location and are very lenient with returns, complaints, etc. I agree that when u are at work, u need to accommodate multiple situations, that is OUR JOB. I don’t know all of these situations but often times people come in with less of a complain an
more of a harassing name calling an individual that has nothing to do with the problem
at hand. Yes, these people should not be disrespectful to you, but please consider the way u talk with them. Everyone’s different and sometimes (actually a lot), these people are trying to
follow the rules and don’t do well with disrespectful people. I apologize for all the complaints and I can’t speak for everyone else in the stores around the country but I’m in Maine. Here we go out of our way to accommodate our customers. If course there are those who are very rude to us and attack us without reason. Bottom line, please just respect us as people and we should respect you. Attitude only hurts the situation. Thank you and again I apologize for the disgraceful employees around the country


Kevin and Liz Moore January 7, 2014 at 11:07 am

Not happy with Tractor Supply Co. We are still waiting for a part to our spreader. It has been over three months. We wanted to get the spreader up and running before the winter weather hit. Well, it has hit and hit hard! Still no spreader! We rely on the spreader to help keep our roads navigable through the use of speading sand. Our business relies on clients having accessibility to the property! Shame on you Tractor Supply! Horrible customer service!!


LOU NCALDERONE December 30, 2013 at 6:35 pm



John McBryde December 13, 2013 at 6:37 pm

I have been a huge fan of Tractor Supply now for many years and have spent a small fortune on products ranging from work boots and pants, dog food, deer hunting paraphernalia, lawn and gardening equipment, and many many other things. The customer service at the Knightdale, NC store has always been great. I stop by there every chance I get even if I don’t “need” anything.

I was in need of a gun safe and saw that Tractor Supply had the one I wanted on sale for the Holidays. So I purchased it without hesitation because of the customer service I received at my local store, I thought I would get the same with the online department. Boy was I wrong! My gun safe was delivered today and had serious damage to the front of the safe. There was a huge dent on the top front and also some scratches on the door. Of course while the freight carrier delivery guy was still there, I attempted to contact customer service but after waiting on the phone for 30 minutes (while the delivery guy is standing there), I finally just told him to load it back up and take it back.

After he left, I called TS back and left a message for them to call me back. That was at 4:30 pm. I haven’t heard anything out of Customer service, and its 6:30. I called again and have now been on hold for 35 minutes and 46 seconds and counting. It seems that you would have more customer service representatives to assist customers with wait times this long. Especially after researching the company and finding out that TS is a $2 billion a year earner… Very disappointed in customer service and am having second thoughts about taking my business here in the future… and I haven’t even began the process to get a new safe yet… and my current phone call is sitting at 40 minutes and 26 seconds….


Local customer November 20, 2013 at 1:35 pm

Im a customer of your Grand River ave store in Lansing, Michigan and there are currently dog training classes being taught there on monday evenings and several people of that organization have been taking merchandise without paying. If you check your inventory for dog food and dog supplies you will find that they do not pay for the stuff they take. The organization is Grand Ledge dog training or Great lakes assistance dogs.


Rosalie Pelletier November 14, 2013 at 6:21 am

To James R Wright
I am a customer of your Tractor Supply in Taunton Mass 02780. I love your products but the service of your employers in Management are ruining your business. I spent 1000.00 dollars on a two stage snowblower when I got it home I hired someone to attach it to my ride on only there were parts missing. I went back to the store to get the part however they did not have it. Here is where the problem comes in ,they claim they tried to get the part for me, I waited for a return call that I never received ,I left my manual and the right side part with the management ,asked them not to loose then however they can not find them. I took it upon myself to get the part and I managed to get it in one day the are mailing it too me , but now I will have the left side but not the right side since your management has lost it. I am paying to install and I am doing the work your staff is being paid to do. I believe these people do not care about your business. I am not sure I will ever do business at your store again because of management and I delt with a few of them . They should be fired and you should rehire people who care about their jobs and your bottom line there are lots of BETER qualified choices since this is an employers market with so many people out of work. I love your products. Thank you.

Rosalie Pelletier
X Dartmouth street
Taunton Mass 02780
Cell phone 508-967-XXXX


Debra Melville November 12, 2013 at 6:20 pm

Bought 1 bag of 60 lb mortar mix (4737667), sign said $2.00. Also got 6 bags of concrete mix 60lb quikrete (4737633), sign said $1.50. These where sitting outside, where on clearance. When at check out it rang up different price, informed the clerk
this was not right price. She called someone to check price, the person did not go outside to look at price but told her it was 2.35 for mortar and 2.99 for quikrete.
I ask for someone to go outside and check price but husband just said pay
for it. So we did. I’m upset that they would not go look for the price. I understood that the store was real busy, but I think they should either put the price in the register
right or they should go look as was asked. Bought 1 bag of 60 lb mortar mix
(4737667) was charged $2.35. Also 6 bags of concrete mix 60lb quikrete (4737633) was charged $2.99 per bag. So instead of the $11.00 plus tax, we paid 20.71 including tax.


Bob Henson November 12, 2013 at 11:57 am

We need a Tractor Supply in Pearland, Texas!! If you feel the same, I might have what you need. I happen to have a great location for a store here. Pearland is booming!! Love your stores. Bob


Brenda Jacks November 10, 2013 at 11:42 am

Dear Sirs:
I read all the complaints about service and etc. I have never had anything but polite courteous people help me at TS and they always look forward for me to bring my dog TJay in and when I don’t they ask about him. There service is impeccable and they go up and beyond to help me with what ever I need.
My problem has nothing to do with the personnel or your products. I find them the best ever and we spend quite a lot with you.

I have gone out to eat at a new restaurant in Crowley, La as usual our next stop was Tractor Supply, we love browsing and we had items to pick up. Unfortunately I got sick, I went to the ladies bathroom, I was throwing up and had upset stomach. All of a sudden I was left in a pitch black bathroom. I did not know if someone had come in and cut off the lights and I was about to be attacked, I am 67, scared me. I got up enough courage to find my way out and to the bathroom entrance. Needless to say I went to the front counter. They said corporate has the bathrooms on a timer for the lights. I feel after my experience that is not a good policy. I had to go outside and throw up. The whole thing was frighting, in my mind it was someone waiting for me to attack me. Please rethink this policy. Too many things bad things happening in this world and this could have been one in my opinion as I did not know about the store policy, there are no signs posted either. Thank you for your consideration in this matter. I hope you change this so the ladies lights remain on in the bathrooms.

Brenda Jacks


chris November 9, 2013 at 9:44 am

yes my dad bought a pair of boots that was the wrong size i tried them on to see if they would fit but dident i tried to return them and they told i have wore them my dad just bought them 4 hours from me tryen to return them so i have no boots and my dad is out 169 dollars idk what to do now and they was very rude and disrespectful it happend in nicholasville ky 40356


s beckman November 8, 2013 at 8:25 am

I noticed there is a employee who works for tsc in fbg, tx very nice, but has always been told wouldnt get full time, if this is family friendly then whats the problem


Nancy November 6, 2013 at 1:06 pm

Is anyone out there who participated in the DuMORChampions Club having difficulty trying to receive their gift card from Tractor Supply?
I keep getting the run around, and the operators I speak with (Christina) say they will call me back, and I don’t get a return call???
Why run a promotion if your NOT going to honor your agreement?


Jesse October 17, 2013 at 9:00 am

Hi Samantha,

TS does have an store return policy where you can return the item you purchased for a full refund up to 30 days, after that the manufacture’s warranty kicks in and you contact them directly. I am a PT TS employee (3 years now). I’m not defending the poor treatment many here have spoken of, and no, I’m not from any of the stores mentioned above. I have a regular FT job, but love working at TS. I love the puppies that come in, our customers, and my co-workers. That said, I can tell you that we are always short handed and work like dogs. Usually we have 3 people covering the store. If one is on the register and the other is filling shelves with feed, doing load outs for customers, etc., then that leaves one to help every single person in the store. A customer interested in a pellet stove will pull that 3rd person off the floor for an hour. The cashier has to answer the phone which usually entails looking up items, checking for availability, holding items (and all this while not leaving the register), in addition to directing everyone who walks thru the door, and ringing up mile long lines of customers who ALL have items without prices, items that come up the wrong price, items they can’t fine and on and on it goes. I have never had any complaints from customers and I sincerely love helping them, but sometimes it is so overwhelming/demanding and you don’t know which end is up. To top it off, we’re paid close to minimum wage. Corporate TS demands excellence but gives nothing in return. Even the DM’s constantly critisize store personal. Praise and appreciation does NOT happen. Our DM has never even introduced himself to me. But, you get what you pay for and TS is sorely lacking in the management dept.


former employee October 16, 2014 at 12:10 pm

Hi Jesse. As a former employee I have to agree with you 100 percent. I also loved my coworkers and customers but could no longer support the corporate greed. Training is pathetic at best. It is sink or swim. You are lucky to have three on the floor. Most times we only had two. The store manager was great and is still running herself ragged due to the fact that she is also the acting assistant manager for more than a year now. Apparently corporate can’t make decision when it comes to an applicants qualifications. Everything I have read clearly points to serious issues in management at the corporate level not the store level. The attitude of some employees at the store level is a direct reflection of this.


Mia Cox October 10, 2013 at 9:44 pm

A TSC employee left my husband a nasty phone message on October 9th, we were able to pick them up the 10th and my husband talked to the manager who defended his employee’s nasty message. Basically he was cold and said he didn’t believe my husband’s “story” about his mother’s death. Wow what a way to treat customers. We will never go back!


Mia Cox October 10, 2013 at 9:36 pm

My husband and I have spent almost $2,000 at the TSC store in Greencastle, IN this year. We purchased pellets for our Pellet Stove in September and were required by TSC to have the picked up by October 1st. We did the best we could to pick them up on time, but our friends truck was in the shop and we do not have a truck big enough to haul 4- ton of pellets. To top it off, my husbands mother passed away and her showing and funeral were the last week of September. A TSC employee called my husband on


Frank Srednicki October 9, 2013 at 1:19 pm

Today I went to the store in Vass, NC. I intended to buy a new trailer. I went inside to inquire about the purchase and was told to go to the “customer service” desk. There was another person being helped ahead of me, so I sat on a stack of feed in front of the desk. After sitting for at least 10 minutes, another person came up to the desk. The “customer service” person started interacting with him. I said excuse me, but I had been waiting for awhile, and she smiled, ignored me completely, and helped the third person. If this is customer service, maybe that definition should be changed in entirety. I asked for the manager and was told she was off today. I tried to call the “customer service” line and listened to bad elevator music for way too long.

This is completely inappropriate behavior for any one working in any store.

I not only will not be buying a trailer there (well over $1000, I will never darken the door of another Tractor Supply store again.

Frank Srednicki


Myrna Brown October 3, 2013 at 1:08 pm

I was at the Dothan alabama store and had to get horse feed.A young man named Cody [james] I asked for his last name to be able to give this review. He was the most professional, hardworking young man. he said” I’ll put it in your vehicle” so he goes up front,while I pay. in the meantime 2 ladies snatched him over to the stall mat’s,so Bless his heart he’s just a wrestling those stall mats and loading them, all the while he was smiling and professional.I laughed to myself ,because it was sooo darn cute,and sweet ,how hard he worked, with such a Excellent attitude, I just had to send praise about this kid. Im old enough to be his mother.I’d be proud to have a son like that, and the store is Blessed to have him there. thankyou. KUDO’S to cody, Great JOB Young man.


Tom Walton September 12, 2013 at 1:09 pm

The manager at your Dalton Ga. store….Al, I think. the rudest person I have ever had to deal with in my life. I will never do business with Tractor Supply again!


James Acord August 20, 2013 at 7:33 pm

I called today to inquire about a part for a mower purchased from your company. I work hard and try to buy locally and support our community. I often shop in your Follansbee, WV location and have purchased all my equipment there. However, it is always difficult to receive assistance in timely manner. Often there is no attendant up front and if you need assistance you must hunt for an associate. I’m really disappointed that we cannot do business together!! I have spent thousands on the products you provide and used to recommend you to friends and neighbors. I also have a small farm in Tennessee where I will let friends and neighbors aware of your unprofessionalism.I never use a computer often, but this promted my attention and would welcome a response via e-mail. Disappointed and X-Patron Jim


Cheryl Z August 13, 2013 at 2:29 pm

this is the message I sent to Behrens….
My name is Cheryl Zornes and I had just left a message with your Mary Jo at 507-454-4664 in regards to this Behrens utility pan 3 gal. capacity that I had purchased from the Maysville, Ky Tractor Supply store on Saturaday Aug. 10th,2013. I took said pan out and rinsed it out and filled it with fresh water for my pets to drink out of while they were outside with us, and within 30 to 45 minutes after drinking out of this pan they all THREE started to have violent seizures and had to be rushed to the emergency vet’s in Wilder, Ky. Of the three my little Cairn Terrier is better and was able to come home the next day after IV and monitoring him through the night, but, my husky mix and his daughter are still hospitalized and may not make it through this. I believe that my Male (Bandit) is now blind due to the seizures and high temps from the seizures and can only hold his head up, still unable to get up and walk or stand, and my Girl (Snoopette) is about the same as Bandit, but, I believe she can see. They both can hold their heads up to look around but are no where near healthy….After several people walking my property finding nothing and a couple of days to re-step everything that could have been the problem, Your pan was the only common thing that all three babies had been in contact with outside. And with in 30 to 45 minutes of drinking out of it were violently ill. Now, Dr. Biddle has send off blood work from both ill pets to see what might have been the problem and we hope to get test back on 8-15 or 8-16 as to what it might have been the toxin that they have come into contact with. I do not use anything toxic close to any of my animals. I am not blaming your product at this time but I would like you to pull it from all the shelves until test results come back to make sure this does not happen to anyone else’s beloved pets. These dogs are my family and are better behaved than most peoples kids. We are already into the vet bills for well over $2,000 and may still have to have them put down due to the extent of the toxin coating these said pans.
Please feel free to contact me about this matter.
Thank You

Cheryl and Ernest Zornes cell 606-217-XXXX
Foster, Ky 41043


Sheryl Rogers July 17, 2013 at 2:02 pm

My husband purchased a cub cadet lawn mower on 3 14 2013. We bought it at maimia, okla didnt have it 2 hrs and it broke down. Called tsc spoke with management and was informed it was are problem. Now after paying 2500 dollarsit going to cost another 200 to get it fixed. We did buy all are feed and fencing supplies there and clothes never again will we step foot in one of your stores. We also found out after speaking to cub cadet tsc sold us a used mower. That bad business


Lee Ruhl July 11, 2013 at 11:49 pm

To Whom It May Concern, On Tueday July 9, 2013 at approx. 10 am; my plans were to shop at the Jackson ,Ca. store, as I was finishing up fencing 15 acres of my 40 acres located in Mokelumne Hill ,Ca. I found 5 stock gates in the outside yard, and proceeded to purchase these gates; when I was told by the cashier; “Those gates are sold; 3 of them”, I asked; “whyi weren’t there sold signs on these gates?”. The cashier was rude, and could care less about me purchasing the gates, and did not offer to help me at all. First of all, you all lost a sale that day of approx $1,500.00 , as my plan was to purchase more than the stock gates. I have 30 more acres to fence ; however, Lowe’s in Jackson was more than willing to assist me ;and gave me 10% off my purchase for that day. I am sure that you all do not want this kind of image for the new Jackson store. ??

Lee Ruhl
home phone; 209 286-1187
cell phone 209 304-1401


Chris Joy June 13, 2013 at 9:24 am

New Port Richey, Florida on Rt.54


Chris Joy June 13, 2013 at 9:23 am

I went to the tractor store on monday 6/9/13 to purchase a 10’x10′ $69.99 canopy that was on sale, the manager named “Jim” informed me that they were out of stock and wouldn’t be getting anymore in, but I could buy the floor model at the same price.
I asked for a discount because it was missing the box, ect. Jim declined any type of incentive to purchase it, feeling a take it or leave it attitude, I left the store with no intention of returning!
Wednesday morning I called again to see if it was still available (floor model) to purchase for a friend who works in the hot sun all day at his home repairing auto’s without shade. The clerk who answered the phone named “Marilyn” told me the item was still available for sale and could hold it for me. I go in an hour later and they are packing it up for me, wrong! Jim informed me they were holding it for another customer and they wouldn’t sell it to me, and ” you should have bought it, the other day!” with the same cold and haha attitude he had shown me before. I think this guy needs to learn a few skills in customer service and how he is working as a manager to make sales, not piss of the customers with his demeaning and non-caring attitude. So my friend and neighbor are not going back for good this time. Ha Ha Jim!


krista May 17, 2013 at 1:16 pm

Today 5-17-2013 me and my family was in tractor supply store located in muskogee Oklahoma approx 12:00. We never complain about anything, but the service was awful! There were employees (two ladies) were loudly arguing, we stood at the register a long time before anyone would wait on us, and once this not so friendly lady got to the registers, she refused to out our tax id number un because “it would take too long”. We will never do business there again. Your prompt attention on this matter is needed. Thank you!


Samantha Watts May 14, 2013 at 5:41 pm

I purchased an air compressor at Tractor Supply in Louisa, Ky. Store number is 1337. I purchased it on Febuary 9, 2013. I have used it a total of three times on the third time. The air compressor wouldnt work. I took the air compressor back to try to exchange it. I didn’t ask for my money back I only asked for an exchange. I was told you can’t exchange we have a 30 day in store policy and I was like there is nothing on my receipt about a 30 in store policy and I was told oh, its on our counters. So now im stuck with a $400 dollar air compressor that doesn’t work and has hardly been used.


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