Taco Cabana Corporate Office - Corporate Office HQ

Taco Cabana Corporate Office

How would you rate your experience with Taco Cabana ?

[Total: 132    Average: 2.1/5]

Taco Cabana Corporate Office Address

Taco Cabana, Inc.
8918 Tesoro Drive Suite 200
San Antonio, Texas 78217

Contact Taco Cabana

Phone Number: (210) 832-8612
Fax Number: (210) 804-1970
Website: http://www.tacocabana.com/
Email: Email Taco Cabana

Taco Cabana Facts

Founder: Felix Stehling
Date Founded: 1978
Founding Location: San Antonio, Texas
Number of Employees: 2000

Taco Cabana Executives

CEO: Timothy Polk Taft
CFO: Gerardo Arce
COO: Mark Phillips

Taco Cabana History

Taco Cabana was founded in 1978 in San Antonio, Texas, by Felix Stehling. The original location was an abandoned Dairy Queen drive through. The original design of the building gave it an open-air feeling, which Stehling continued to recreate at other locations. Unfortunately, all of the outdoor patio furniture was stolen after the first day. Stehling then decided to keep his locations open 24 hours to prevent this in the future.

Today, almost all 166 locations are open 24 hours and have drive-through service. The company focuses on preparing fresh food each day, rather than relying on pre-packaged food as many other restaurants do. The company was purchased by Fiesta Restaurant Group in 2012 and works as a subsidiary.

Taco Cabana opened a new location in Albuquerque, New Mexico, in May of 2018.

The company is perhaps best known for it’s freshly made food, especially fire grilled fajitas, that customers can watch being made, as well as their patio and open air, semi-enclosed seating areas.

Taco Cabana FAQs

Question 1: What is the phone number for Taco Cabana?
Answer 1: The phone number for Taco Cabana is (210) 832-8612.

Question 2: Who is the CEO of Taco Cabana?
Answer 2: The CEO of Taco Cabana is Timothy Polk Taft.

Question 3: Who founded Taco Cabana?
Answer 3: Taco Cabana was founded by Felix Stehling in 1978.

{ 62 comments… read them below or add one }

Ronda Strickland October 13, 2019 at 1:11 pm

I recently visited a Taco Cabana in Houston and was told you no longer have breakfast all day! So needless to say you’ll have one less customer!


Lyle Ross September 24, 2019 at 12:03 pm

I went to the 11722 IH 35 N location. I ordered what I always do. A Carne Guisada plate. Whe the food was brought out the young man asked if that’s what I ordered I said no. Not sure what it was. The cashier happened to come out. Explained to him I expected CG on. Plate. He said and I quote ” they (2 tacos) are on a plate, not trying to be a smart A**” he actual used that term! One we are not friends to talk to me like that. Could have been so different with a few better choice words instead of just put them on the tray and I’ll throw them away. What made it all worse was he (Benifacio) was going around asking everyone how it was and literally passed my table twice and nothing again. Yet another chance to fix this. Thst man should not be dealing with customers directly. But I guarantee I won’t eat there again. I also want to make it clear I remained calm the entire time.


Ashley Jacobson September 1, 2019 at 6:22 pm

I had most DEGRADING experience last night at Taco Cabana!! My boyfriend and I were staying at hotel, with a taco cabana right outside the parking lot. Since we took an Uber to the hotel, we had no vehicle with us, but since it was within walking distance,we decided to go get a very late (delayed due to flight delays) dinner. Not having eaten all day, we were both past the point of starving, so we were very disappointed to see a line of 3 cars in these rice through when we arrived. But since it was after midnight, our options were limited. We decided it would be worth the wait, so we approached the speaker box and simply said, “hello?” After a brief pause, we were greeted and our order was taken. After a 35 min wait, the car in front of us was finally at the window, at which point, the “manager”, Anna, looked back at my boyfriend and I, and asked if we had placed an order. We both replied, “yes”, to which she quickly replied, “ok, well I don’t think I can serve you.”
We asked “why not”, and informed her that we were staying at the hotel next door. The whole time, the car in front of us was still at the window, waiting for their order. Anna then looked at us with a smirk and said, “Well we’ll see what happens when you get up here…”, almost in a threatening tone. We continued to wait, hoping that since we had already waited nearly 45 minutes, that she would allow us to purchase our food and be along our way. For another, at least 5 minutes, Anna was nowhere to be seen, but employee after employee, came to the window, looked out at us, and stared, as if we were animals in a zoo. Finally, Anna came back to the window, gave the customers their food, and then turned tI us and said, “yeah, I’m not going to serve you.”, and closed the window. When I mouthed “what is your name”, she obnoxiously held up her nametag and shook it, saying “Anna”, with a smile
I have worked in the restaurant industry for over 14 years, and I have NEVER seen or heard a MANAGER behave in such a manner. The lack of basic professionalism, and customer service was disgusting, and I will NEVER be returning to the restaurant again!


RW July 22, 2019 at 6:08 am

One of the food preparation employees and Manage that was working at the 8101 S. Main location, on Sunday July 21, 2019 @ 1:20 pm are two of the rudest and hostile people I have ever met.

I ordered the three taco special with a cup of coffee. I go to get coffee and there was none in the canister, so I politely ask the young lady that was fixing my order if there was any coffee in the drive thru canisters. This seemed to upset her for some reason.

And she replied “we stop making coffee at 11:00am”. She then finishes my order and my tacos were literally balled up in a crumbled piece of foil paper. I then ask the young lady if that was three tacos .She stated “yes that they were just kind of ” then she makes a motion with her hands, making reference to the crumpled foil.

I take the order to my table, and when opened there were two horribly made tacos, one big, and one small. I take the order back and show her that there were only two tacos, she would not even look at the order, but kept insisting that there were three tacos.

The manager comes up, I ‘m thinking ok this should be resolved quickly. But she too starts saying that there were three tacos and not two. Then the manager states that “because we don’t even serve orders like this”. I ask her “so what are you saying I did something to the order” , she states yes.

In the meanwhile I notice the young lady that prepared my order, gesturing at me while talking to another male co-worker in the back near the drive thru window. He approaches the counter as tensions seemed to be flaring in these three individuals, the food preparation person, the guy that just walks up, and the manager.

At this point I truly felt that they were going to attack. So I say you know, “I just would like my money back”.

I have been visiting this Taco Cabana for years, but those three hostile individuals made it my last time, I know others have had similar incidents with this crew. I wish this post gets to the right person before someone else has to be treated this way, and possible even hurt.

Terrible Customer Service, this rude team will run this great Taco Cabana location in the ground. They are very bad for Taco Cabana’s image and business.


Donna HItt July 18, 2019 at 2:10 am

Location: 110 US Highway 80 East, Mesquite,TX 75149 Store#20332
Visit date: 7-17-2019 23:45pm Manager: Jamarius Lee
Order # 141050,141051,141052
Worst customer service EVER! I work nights @ a nearby hospital. We collect orders and then send someone to pick orders up. Went to this location @ 23:45 (they close @ 01:00) with four orders. Three of the orders were for steak fajita meat. They took all orders and our money, then refused to fill the orders. The manager on duty, Jamarius Lee, refused to drop any more fajita meat. It takes 20 minutes to cook and you are open for another hour. I do not understand this. They offered for me to come back another day for orders instead of refunding the money on three orders. Are you Serious?
Thank you for your poor customer service and leaving us hungry. We will not EVER grace you with our presence at this location again.


Margaret G White July 15, 2019 at 5:24 pm

Our conference, St. Vincent de Paul, had a fundraiser on May 2, 2019. It was handled by Audrey Parker. To this date, we have not received a check and I have contacted Ms. Parker several times. On July 10th Ms. Parker assured me via email that she would look into this matter and get back to me by the end of the day. As of now, I have not heard back from her and today’s date is July 15th. I would appreciate hearing back and better yet confirm that a check has been put in the mail to me as the form had stated. My phone contact is 214.724.1223.


Nicole Edwards July 7, 2019 at 11:42 pm

I fell at the front door of Taco Cabana July 3,2019 9am. there was a puddle of water and no wet floor sign as I tried to enter.There was two witness standing at the door. One guy open the door ask was I ok the other lady help get my things off the ground that fell out my wallet. I got up without any assistance from anyone.I didn’t have my phone to call for help. I got took pictures got down the street called a local Taco Cabana and was given a number to call to report the fall 281-620-9303. By the time I came back the wet floor sign at been put out and the manager was not concern with an unprofessional tone stated I had no witnesses like she knew I had no witnesses and nothing could be done if I wanted to sue, When I told her I had their number and name she then said lets sit down her attitude was not professional. I did seek medical attention was told to stay home from work. from that day to this day July3rd-July 7th I have lower back and leg pain.
The last call I received from Taco Cabana was July 4th stating he wanted to meet with me in person never saying the reason nor has he called back, If the call was a way to scare me or put fear in me not to sue I will seek legal advice on the matter.

Nicole Edwards
Houston Texas 77054


Deb J June 23, 2019 at 1:53 pm

Just ordered at taco cabana in Sherman Texas called in told 30 minutes. Got there waiting another 20 minutes to be told it would be another 20 minutes. Why? Because other orders were in front of mine.. young lady was rude and didn’t care. Won’t be back ever!


Stephen Tristan April 21, 2019 at 2:36 pm

Good afternoon
I run a landscaping business with big business experience. I have the necessary insurance and can get started as needed. Take a moment to visit my website and feel to contact me if you have any questions.
Thank you,
Stephen Tristan


Amy sanchez April 18, 2019 at 8:51 pm

AmyES00212004@ yahoo.com


Mandy Otunbalogun April 17, 2019 at 8:20 pm

mandyotunbalogun@ yahoo.com
Hi, i would like to make a report about Taco Cabana. The manager (Tomeka Holliway) she treated everyone like crap, she was yelling at everyone and calling people names. I had to quit because I don’t like to being disrespected by anyone. I asked for my pay and she refuses to pay me my money and that’s why I’m making this report. I work for three days and in those three days I work 32 hours and now that I’m trying to get my pay, she don’t wanna pay me.


Lisa Calvin April 11, 2019 at 4:12 pm

Do you seriously sell a 16oz queso with 0 chips?? If you do, state that on the menu. Trust that when I ordered, I assumed it came with chips. Customer service fail!!! Across the board. Ridiculous. Stupid. Beyond silly Rwally? 16 Oz queso with 0 chips?? Wow!!


Jen thomas April 7, 2019 at 1:07 am

I went to the Missouri City, Tx location in Sat night at 11:48 and I was told they were closed, but the sign said you don’t close til 1am.


Randy A. Box April 24, 2019 at 12:01 pm

I want to your Taco Cabana Store located on Westheimer and VossRoad,
I had ordered a Fish Taco Meal, I an
my partner went to eat on the patio
it was full and the was cigarette butts and bird crap 😠 I had address the issue
to a cashier and she had ignored us I had to physical bring in both chairs, I don’t appreciate that s sloppy and tacty service that your mageagememt is in charge of. I am a tax paying customer.
When I had brought up the issue your African American supervisor got irraye and very nasty with me.
I need to speak with your CEO of
Taco Cabana, my cellphone is 281-841-XXXX.
Executive Chef,
Randy A. Box


Philip Blizard March 25, 2019 at 7:20 pm

Coming in back from the airport yesterday we went through the drive-through of the taco cabana before Boerne on IH 10
It was around 10 o’clock and we wanted to grab a bite so we could eat it when we arrived at our home in Kerrville
Our bill came to Around $18-$19
One of the orders that we put in what is the large chicken quesadilla with guacamole and sour cream
When we arrived home and started to go into our bags we found there was no sour cream no guacamole just
Quesadilla that had very little meat or cheese on it
In a box
Could you please send me a coupon or something that I can redeem for the next time I’m in that area I just want to get what I paid for
I have eaten your food for many years as we’ve enjoyed driving through and taking it home on our way to Kerrville
Thank you very much for your attention in this matter


Vernard March 23, 2019 at 2:31 pm

The store on Little Road in Arlington Texas is completely Disgusting. I will never in my life ever go back to this store and if anyone wants great service I recommend the store on Cooper.


Dean March 11, 2019 at 1:38 pm

I had called corporate office back in November with a problem I was having at one of your locations and the rude manager also they said they would take care of it and send me a complementary card to make up for the inconvenience and it is now March over four months later still nothing I guess they don’t really care about people’s problems I have not been back since and will not go back until they finally do contact me and resolve this problem I say don’t give someone a birthday meal and then not honor it this is why I have not been back Period so four months of not having my money is kind of funny scene we were going there sometimes twice a week


Deb J June 23, 2019 at 1:54 pm

THey don’t care!


noelaniw February 25, 2019 at 6:11 pm

So like my friends and I decided to stop @ the one on 410 and Babcock, as we were coming from our church service. We all could say the store looked amazing it was clean, it smelled fresh in there. First taco cabana that you can actually sit on the toilet sit. The food was fresh, but yet the only problem we had was the manager Lydia, some elderly lady and her husband had been waiting awhile for their food, and she did ask this young lady if she knew if her order was coming soon she dropped what she was doing which was cleaning tables and sweeping. I did not get her name until she came out to respond to the lady that yes her order was on its way ( the lady that was helpful her name is traci. ). The young man that brought out her food again I read name tags his name is matt, The elderly went up to the counter and asked for her money back that Lydia was not helpful and gave attitude. And them elderly people happened to be my grandparents. Therefore, I ask of you if she can be that cold blooded to my grandparents” how is she to your other customers?” Just because she is in charge does not give her a right to treat anyone like animals.. Its a shame that a store so close to my church and so clean we can actually enjoy our time together had to turn out ugly. The general managers, ceo”s and what not need to teach these so called leaders some people skills. We will not be returning until you take care of getting rid of that manager. And I will not allow you all to treat my grandparents in an ugly manner. I will let my peeps and friends and family know not to step foot in that store, or too bring their love ones there.


Wanda Maas February 22, 2019 at 11:36 am

The store at Hwy 46 in New Braunfels is a
Horrible mess! If you are interested in my multiple experiences, please call me. Wanda Maas 512-780-XXXX


Taylor Needs February 16, 2019 at 7:45 pm

My name is Taylor needs and the GM at store 325 Joseph Henry would not hire me back because of an employee just not liking me, even though I was a great employee before and stayed when I put my two weeks in and even longer.i needed a job and he said no because of that.


Krystal Guerra February 14, 2019 at 8:43 pm

I went through the drive through at 6 tonight and got food that included sour cream on the side (Rittiman Rd. San Antonio) I finally sat down at 7 to eat my dinner and the sour cream has gone bad. I call the store to let them know (NOT FOR A REFUND BUT A PSA) and Ricardo (the manager who answered the phone) proceeded to argue with me that it isn’t bad. As a former employee of this particular store, I’m so SO disappointed as to how far the store has degraded since Nila and Elsa ran it. Maybe it’s time to retrain your staff. 😞


Brian Ray February 10, 2019 at 7:51 pm

The TC at 6430 IH-35 Austin, Tx is freezing cold inside and its freezing cold outside. Please tell this store to turn up the heat there. I go in to eat there almost every day and its so cold inside you have to wear a jacket. It is always like this night and day. Surely they make enough and your company makes enough that they can pay the electric bill.


Scott Douglas January 28, 2019 at 2:01 pm

The Taci Cabana in Boerne Texas is a mess. It is understaffed and the staff don’t know what they are doing. I went about 2 minths ago and spent 45 minutes in the to go line. Last night I went an waited 40 minutes for food in the restaurant.
Also the tacos had very little in them because the staff did not know what went in them. They were asking each other how to make the food.
The manager ignored the situation and seemed to not care.
Please deal sort this location.


Anonymous January 18, 2019 at 9:15 am

I order food at the drive threw. And witness a young male employee with gloves on eating the food while cooking it for customers. Sticking his fingers in his mouth and using the same gloves to cook our food!!! It was really gross! And an older women in maybe her 50’s I believe is a Supervisor come over to him while he was eating the food and sticking his fingers in his mouth! She did nothing!!! She talk to him like a friend! She did nothing!!! Location 8415 Research Blvd Austin TX 78758 1/17/19 at 5:39:53 pm


gary johnson December 15, 2018 at 6:17 pm

I went to eat at your Taco Cabana at 1777 N. Lee Trevino Dr. store 20215 Phone #(915)595-8898 at 2:30 P.M 11/15/2018 .I was very disappoint with your food I had order 3 Street Taco platters then the cashier ask me if I want to make them combos would add a drink and some tostadas when me and my family got are food they brought only 3 tacos and some tostadas I ask where are beans and rice was she said that was the platter talk to the manager he did not care Bryan Montes was the manger he said that what it is I said really for this is what I get for $38.17 told him I could have gone to Chile’s and got 3 for $10 deal and better service then what they gave us here I am not a person that complaints about place where me and my family eat but this is one place where they did not care about the customer service or my family I am going to call channel 14 T.V station complain line and let them know what happen at the restaurant for people can see it on there broadcast and think twice about going their.


Ejones December 13, 2018 at 8:59 am

I went to your location on northwest hwy and Shiloh and was told they only serve breakfast in the morning. I know this is not true. The guy that spoke to me through the drive through was rude… I left feeling like he just didn’t want to make my food


Barry November 26, 2018 at 12:30 pm

Will your stores be open on Xmas day?


Cristy November 20, 2018 at 5:52 pm

We went to the location of 12475 E. N.W. Hwy Dallas, Tx 75228. They didn’t give me 2 items that I ordered and ignored that when I got home even though I paid for it. I go to eat the beans and rice and put it on a tortilla and bite down on a screw. A screw that you screw into a wall, people! I called them 3 different times and spoke to the managers, they say they were managers, Elena and Vanessa and all they could say is I’m sorry and we have people here remodeling. I have them on recording. I said the food should be no where near a remodeling site. I got more sorries. They never once offered to give me anything. Replacement of food or my money back. The third time I called back, I demanded my money. I went up there. I don’t think they can count either. They tried giving me back less than what I paid, until I had to remind them I want all my money back, every cent. I have had a similar experience years ago with the same location. I found a wire in my food. I’ll never eat at another Taco Cabana ever! Disgusting! I’m calling a lawyer, the food inspector and I called tried their district managers phone and no call back. I called 4 or 5 times to corporate before I got a hold of them and they gave me a different number. Made a statement with guest relations and still no word. I have never had something this bad ever happen to me from food. I still taste the metal in my mouth. I could have swiallowed this screw. A terrible company with a terrible staff all the way around.


Bob hattier October 25, 2018 at 7:33 pm

You all need to take a serious look at the poor management at the Taco Cabana in Boerne. The female manager is the worst manager – her name is Tammy?
Could Not make out her name tag. She made a customer very upset- she asked a gentleman who is obviously at least 60 for his id to buy a beer! While he was trying to get an explanation from her- she was just rolling her eyes and not paying attention.
Look I know it is hard to get good help- but she broke the camels back on this trip – not coming back


Elliott Gayle September 21, 2018 at 12:19 pm

Attn: Human Resources
Hello, I completed an online application yesterday for the Financial Analyst Assistant in the corporate office. Albeit a perfect fit for me, the online application module timed out on me 3 times causing me to rush through the 4th try. I was not able to attach my cover letter or detail my skills showing that my qualifications for this position are perfect. The application is very restrictive, such as limiting important questions to y/n. So the bottom line is, you only got my resume, which I hope you will retrieve. A brief conversation with the hiring manager for this position will confirm that I am the best candidate for the position based on my experience, and there are good reasons for my unemployment over the past year surrounding my recent move back to San Antonio. Please give my resume a quick look, and call me at your earliest convenience; you will not be disappointed. Thanks! Elliott


Nury Trevino September 7, 2018 at 4:09 pm

Hello Tried calling the 210-283-5500 San Antonio number,no answer i did leave a message. I need to send a employee verification. Who can i send it to , need email fax ? i also tried to fax the number that is listed above , no luck.


Tammy Robinson September 11, 2018 at 12:55 pm

We’ve updated the number in the listing


Mary Jane Jane Cantoya September 6, 2018 at 12:33 pm

I need to send a verification of previous employment can some one please send me that information . No one seems to answer the phone at your corporate office

Thank You
Mary Jane Cantoya


Tamika July 22, 2018 at 1:53 am

I work night shift. I got some food from the taco cabana located at 2117 W. Ben White in Austin, Tx. My co-worker looked through her enchilada and found the ground beef was red and undone. I ordered two hard shell tacos and had already eaten one before my co-worker made the discovery. I looked at the taco I had left and found my meat was also red and undone. I tried to call the location several times and no one answered the phone. I am very upset and will be contacting the corporate office on Monday morning.


Mary Ceballos May 12, 2018 at 10:31 am

I have communicated several times to the Baytown location and no response for them to pay me my paycheck. I need for me to get my direct deposit immediately.
The management is not attentive to serious matters like an employee not getting paid but does want the employee to work a lot of hours without the proper training


bibi May 1, 2018 at 1:37 pm

I visit the t.v. this morning at 15239 comfort rd Addison tx the manga. name johntan came to the drive thru window and in front of my face and took is bare hands and wiped his nasty nose and tried to hand my food to me I just drove off and them called back to get his name and he had the nerves to be rude. so I called the food inspect and food and Administration and advised how nasty the place and employees are hope they shut them down


Kelsie Valle November 29, 2017 at 3:24 pm

My daughter worked for Taco Cabana, for 7 days. Before she was given the job, her health limitations, were discussed, and agreed upon, with the manager. These limitations were ignored, again and again,

My daughter was forced to quit, due to her inability to perform her job requests, She was given pay for 4 hours, instead of the 28 hours, that she worked that week…. in late July 2017.

She was given a time card, to record, her last day’s
hours. Every time, before that day, she was told that she would be paid for those hours.

My daughter has never been paid, even after numerous, phone calls, to managers, represtatives at corporate offices, and the regional corporate office.

My daughter worked at the TC restaurant, near College Park Drive, in the Woodlands, TX.

It is difficult to understand, why TC, will not pay my daughter,


Heather Carmignani October 23, 2017 at 12:45 pm

I came into the drive thru at the Coors location of Taco Cabana in Albuquerque, NM 505-836-1650. I am very dissatisfied and very upset, I spent a lot of money for 2 items and it sucked. I ordered the half pound fajitas, didn’t get any garnish(sour cream, lettuce avocado..etc) I barely got any meat……it was gross. I also ordered the large queso and chips, I got maybe 10 chips. I asked for salsa…varieties please, I got 1. The food and service sucked…….Please have someone contact me asap.


Belinda Munoz August 27, 2017 at 10:53 am

This past Thursday I went through the drive-thru at the Pflugerville Taco Cabana.
It was 10:15 pm. I ordered a chicken fajita quesadilla and a 3 pack of Chichén flautas. I was told if I’d like to order from the breakfast menu instead since they only had breakfast at this hour. I left very upset. I have never ever heard of this happening at other Taco Cabanas. Most of them don’t serve breakfast until 6 am. I told them I was going to call corporate they just said ok…..


ryan August 14, 2017 at 1:54 pm

My name is ryan white I’m an employee at taco cabana and this report is about manager Lisa at the taco cabana on 646 across from petco. Now I was sleeping when I got a message from my mom around 4:46-47 in the morning saying she was in the hospital that she didn’t know when she would be out, shortly later I had an anxiety attack afraid for my mother, managed to calm myself down around 6:50 a.m. called work and told them I couldn’t come in at 9:00, I wanted to see my mother and if she was ok but she said no that I have to come to work it’s not option able that I should have called 6 hours in advance which was impossible. I told her I’m sorry I couldn’t come in my brother even said that I’m not coming in that we,’re going to see my mother she said if I don’t come in for work she would remove me from the schedule. Now I don’t know if that means she fired me I’ll find out tomorrow and call but if this is what I have to deal with when my family has a crisis then I think she needs to leave or change her attitude because she is having a bad day,please contact me my number is (281-299-XXXXX).


Karen Stevens August 13, 2017 at 6:00 pm

I was totally grossed out when the male employee wiped the foil for a customer’s order across the hair and ear of a female employee before wrapping her food in it. The employee was Drew I was told and the restaurant with idiots for employees is in Cookeville, TN. Karen Stevens 148 Prosperity Drive Baxter, TN 38544


mike stanton August 9, 2017 at 12:51 pm

waiting for update on the complaint made on 7-28-17.


Mike Rogers August 9, 2017 at 12:15 am

Went to the taco cabana at 19231 Stone Oak Parkway at 10:37 pm. We ordered 3 pack street tacos and received some left over very spicy fajita meat in tortillas. Not street taco meat with onions and cilantro as listed on the menu. We also asked for some limes and they offered lemons instead. We also ordered 3 pack of flautas with sour cream. The sour cream had obviously been re-used since it had rements of pico de gallo inside the container. Was not happy with the visit, understand they were trying to close at 11:00 pm, but this was not up to TC standards.


Autumn Doss August 3, 2017 at 9:40 pm

I had a horrible experience. I placed my order at the drive thru. I asked for a full order of steak fajitas. I asked if she had charro beans because the menu said beans of your choice. She said it comes with barracho beans only. She asked again what mine order was. I repeated my order but I was frustrated she said excuse me with quite a bit of attitude. I asked are you getting an attitude with me? She said no and I just left it at that and drove up to pay. She grabbed my card forcefully and said I hope you don’t think I got an attitude with you because I wasnt. I said that’s fine I just want my food. Because of our exchange I pulled over to check my food. It was packaged in a pizza box . Beans in a box not a cup. Half filled up container of rice. So I parked went in and said I need to speak to your manager. It turns out that it was the same lady that took my order and gave me attitude. I said Your the manager??? She said yes. I said I know I didn’t just pay $25 to have been shorted on my rice and my meal to be improperly package and beans all down the front of my shirt. She said she was sorry in a sarcastic way and said I’ll do it over. I said no because I don’t want you to spit in my food. She said oh I don’t do that. I said I would just like for you to fix this half a container of rice. I also sai why are you putting beans in a box she again said sorry I’m training someone. I asked what are you going to do about my shirt. She said what do you want me to do hand wash it. This was humiliating and shameful the way she treated me. Her employees laughed at me because I had beans on my shirt. I’m discussed. All I wanted was my choice of beans, and what I paid for. Not to be laughed at and humiliated because of how my food was packaged. Shift leaders name was Latoya Hunter. My receipt # is 442 the store # is 20177 I want her FIRED for this


mike stanton July 28, 2017 at 4:06 pm

a few weeks ago my mother in law went to taco cabana.@ BRIARCREST IN BRYAN TX.she asked the manager for or about something.i think his name is johnny.he was rude and disrespectful.she will return to that location in which she lives right in the neighborhood across the street.i do have some lawyer friends that they could make an elderly abuse case about the situation.we will be waiting for a reply.THANK YOU.


Hector July 12, 2017 at 3:39 pm

I took my mother and niece to the Taco Cabana on 2507 E. Riverside in Austin, TX for lunch (around 12:00pm today, 07/12/17). The cashier greeted us okay but when ordering our meal, the cashier seemed to have a hard time hearing our order, seemed impatient. We went over our order several time and the cashier repeated what we ordered (1 cabana bowl – chicken fajita, 2 beef crispy tacos, 1 chicken quesadilla with cheese and a chicken taco plate). It took long for our order to be ready (15 to 20 min) first of all the when our number was called out to pick up, I went to the counter to find that instead of quesadillas we got a chicken nacho bowl and instead of chicken taco plate we got 2 soft chicken tacos only and instead of 2 crispy beef tacos we got 2 soft beef tacos. The only order that was correct was the chicken fajita bowl. I had started asked the lady behind the counter that called out our number that some of our orders were wrong and right away the cashier who was standing close enough to hear me say the order was wrong, she said that’s not what we told her when ordering. Implying we were lying…. We know what we ordered and we even went over our order several times with the cashier and she repeated what we ordered and still our order was wrong and for her to say I was lying about what we ordered in front of all the other customers was insulting. We took the order and as we didn’t want to wait any longer as it took too long as it was and my mother who is in her 70’s, I didn’t want her to have to wait any longer for her meal. Other people also seemed agitated because it was taking too long for their orders during the lunch hour. Poor customer service and I didn’t appreciate being called a liar.


Jocelyn Harvey July 7, 2017 at 10:09 am

Would like to have you check into opening a TC in Garland TX in the HWY 190 (President George Bush Tollway) and HWY 78 area, located near the FIrewheel Mall.



Dan Pryor May 22, 2017 at 11:26 am

I eat at TC’a around Austin. I’ve had nothing but great experiences. Staff has gone way beyond the call of duty.


sara jennings May 20, 2017 at 7:55 pm

katy texas store has 7 parking spots unless you park at the mall. 2 are for disabled but in texas that means squat for no hablo handicap sign. That leaves 5. Two employees take the 2 best spots for 8 hours each so they are gone for the day. Paying customers get whats left over.
just like the cilantro.


DORA May 5, 2017 at 1:02 pm

I went two weeks ago to Taco Cabana location fredericksburg/Wurzbach rd.
I was heading to work bought two potato and cheese tacos and container of pico de gallo.
Went thru drive thru paid $3 something cents. Took off quick to make it to work since I go in at 7am. Im about to pull to my work open one taco and super cold potato`s. They were like they had just taken out day old or dont know how many days old from freezer. I mean this cold. I checked other taco and same thing. And barely any cheese. I immediately called them and complained regarding there cold food. I showed all my fellow employees what i was given. Taco Cabana employee told me manager was not there to call later. I did call like at noon. They never picked up phone. So I called corporate and informed them of cold food. she apologized and took my name and number. Going on two weeks nobody from corporate has called at all to make it right. That is crazy, I want my money back for food that shouldnt be sold to humans especially from a establishment so well known. This was a very bad experience with them.


Dusti April 17, 2017 at 11:25 pm

I visited the Taco Cabana on Wilctest and westheimer in Houston, Tx as I usually do in the morning. I purchased a to go order of two breakfast tacos. I left went to work only to find a hair in one of my tacos. I called an expressed my disgust an spoke to a manager who said to bring it back.I returned to the store a few hours later because I couldn’t leave because I was at work, an the manager asked if I had my receipt, I did not but why should that have even mattered considering the disgusting matter that there was a hair in my food. I asked for my money back (which keep in mind was all of $1.79 or so) She REFUSED an said she would replace the taco, I did not want or ever will want anything else from this place!! I left empty handed! Not to mention I don’t think they wear hair nets EVER an I’m pretty sure that’s a requirement in the food industry! I may have to seek counsel


Eric March 20, 2017 at 11:52 am

I visited your location on I35 and William Cannon on Saturday 3/18/2017 around 8:45pm and the Assistant Manager helped me at the drive thru. He was short and rude from the beginning. I asked for extra hot sauce, he replies I put 6 in there. I get home and my plate was a mess. Beef enchilada looked like a soft beef taco with no enchilada sauce on it or even completely rolled up and the two cheese enchiladas only one has sauce on top of it. I call the store 3 times and they finally answer on the third try. I start to explain to him my issues with my meal, he then tells me to hold on and start s to take another customers order over the head set, while I am on hold. Are you serious!! That is exactly what I told him when he got back on the phone, at this point he has not apologized to me or even offered to remake my food, and is in hurry to brush me off and get off the phone. I told him to please shut his mouth and allow me to voice my concern with my meal that he had just taken my hard earned money for. He then tells me that if I continue to cuss at him that he would hang up on me and if I call the store back that he would call the police and tell them I am threatening him and harassing him. Is this how you treat a loyal customer that is only giving you the heads up and that your team members are not putting out quality food and giving you the opportunity to correct the mistake and make it right! Will never return to Taco Cabana ever again and we used to visit this location about 6 times a month.


Amy Goodman March 6, 2017 at 7:59 pm

Taco Cabana in ennis is horrible rude mangers and employee always on there phones. Hell half the time the manger aren’t even there. They also walk by the front and just leave customer standing there.


CE Williams March 3, 2017 at 7:45 am

I would like to see a Taco Cabana in Montgomery, Texas; near hwy 105 & hwy 149.


Quin January 29, 2017 at 4:00 pm

store 132 in dallas tx on lemmon ave close to oaklawn is very unprofessional. i sopk to jerel the managr at that time and i explained to him that my fajita bowl was burnt at the bottom and he told me that they dont warm up they shell so i said ok why is it black at the bottom he stated catching an attitude and telling methat aybe he can replace my order with a receipt i told him the lady did not give me a receipt but i know you can pull the order up with my debit card card he was like yes i might be able to do that. he was rude unprofessional and he sound like he didnt care about my ocomplaint. i need to know who can i send my pictures to to get moe answers and to get my money back because that was ridiculous


John W. RICHIE January 18, 2017 at 9:41 am

First time ever at a taco cabana, SUCKED!!! Drive thru closed, no signs!! Over ten minutes into waiting, other customers walking out. Asked the customer still left in line, what’s going on? He replied, that he had not even been acknowledged yet. A male approached us, I asked for the district MGR’S phone number. He refused!! I then asked to speak to the MGR, he stated, I am the manager. I then admittedly replied, this place SUCKS I then walked out HUNGRY!!!


John W. RICHIE January 18, 2017 at 9:30 am

I had never been to a taco cabana. Even though I have resided in the Houston tx. area since 2005. My wife was in Saint Lukes Hospital, just off I 45 S. and 242 college parkway. Next door to taco cabana. All I wanted was four breakfast tacos. I pulled up to the drive-tru, only to be told it was closed! I then went inside, to find to customers in the order line. Both of them unhappy, having been in line over ten minutes. After the female customer left, disgusted! I asked the male customer, did he know what the problem was? He replied, that he had not even been greeted yet! About five minutes later, a male approached us. I asked him for his district MGR’s phone number. He refused to give it to me. I then asked to speak to the MGR, he rudely stated that he was the manager. Admittedly, I replied “This place SUCKS”. And walked out HUNGRY, never to return!!!


Kevin December 7, 2016 at 1:40 pm

When are y’all going to enter the Beaumont/port Arthur area? Do y’all have franchise opportunities? We love the food too and y’all would make lots of money..thanks


Lyric Higginbotham November 29, 2016 at 6:52 pm

Hello, I am a current employee at one of the Taco Cabana locations, located in Euless. I wanted to bring it to your attention, that my coworkers and myself are not happy with our current head manager, Christy Williams. Many of my coworkers and even some of the other managers have voiced complaints in private to me. She makes all of us miserable, and you would not believe how many good employees we have lost because of her behavior. Thank you for your time.


ANGELA WILLIAMSON October 2, 2016 at 2:08 pm

I went through the drive through at your Dallas Texas location on I35 on 10-2-2016 at approximately 7:00 am. I was just getting off work and was on my way home. I ordered a breakfast taco in the drive through. When the cashier opened the window to give me the food, I heard loud music coming from inside. It was rap music that was saying profanity and using the XXXXXXXX word. When the cashier opened the window he didn’t try to cut the music down or anything. I would like for you to know that I was offended by this and I don’t care to go back there again. I am a loyal customer but after this incident I don’t care to go back. What is this world coming to. You cant get a taco without dealing with some form of disrespect or racism. I guess good customer service has gone out the window.


Christi Tschirhart September 14, 2016 at 7:19 pm

I have submitted information twice for someone to contact me about holding a benefit at the restaurant on IH 10 and DeZavala. I sent a request about a week ago and then sent another on 9/14.
I am on a retreat team for ACTS Missions ( a religious group, who is a 501c3) and we are looking for ways to raise money. We thought bringing customers to your restaurant to eat and we receive 20% of the proceeds would be a great fundraising event.
How much is the average amount that an organization can raise by doing this?
Please contact me as soon as possible. We are flexible with our date, but would like to do this in hopefully sometime in October or November. Thank you for your assistance.


Leave a Comment

Want to make sure Taco Cabana sees your comment or complaint?

Share your experience to get more attention.

Previous post:

Next post: