Serta Corporate Office - COHQ

Serta Corporate Office

How would you rate your experience with Serta ?

[Total: 4    Average: 1.5/5]

Serta Corporate Office Address

Serta, Inc.
2600 Forbs Avenue
Hoffman Estates, Illinois 60192

Contact Serta

Phone Number: (847) 645-0200
Fax Number: (847) 645-0205
Email: Email Serta


Date Founded:
Founding Location:
Number of Employees:


CEO: Gary Fazio
CFO: D. Paul Dascoli

Serta History

Serta was founded in 1931 by a group of 13 mattress manufacturers who branded the Serta name. The Serta name was operated by National Bedding Company, who holds 27 of the 34 Serta manufacturing licenses. Today, the company is owned by Serta Simmons Holdings, LLC.

Serta is the number one selling brand of mattresses in the US. The company offers 3 different types of mattresses; the traditional spring mattress, a gel infused memory mattress, and the hybrid, which combines both spring and gel infused.

In 2015, Serta had annual revenue of $1.47 billion, an increase of 26.7% over 2014. Long time CEO Bob Sherman suddenly stepped down in late 2013. Current CEO of Serta Simmons Holdings,  Gary Fazio, has been appointed to the office.

{ 4 comments… read them below or add one }

K.G. November 17, 2017 at 11:06 am

We have battled with Serta on 2 of their revolutionary new products, Savant and the Push Hybrid. No help from Serta at all, unable to exchange for the third time. they hold up about 90 days which is the exchange period, coincidence? Outrageous sag, even the third party tech that measured said it was pretty bad. the bed is like a golfcourse or rolling hills instead of supportive. We are sleeping on the floor and couch and due to the price of these, unable to afford to try another just yet. Our next step is a letter to HQ in hopes they can turn their company and junky products/guarantee around. I expect no assistance from a corporation.. all about revenue not client satisfaction. I’ll be shocked if they can keep up in the market with these products.


Jim St. Mary August 30, 2017 at 10:38 am

I have had a few Serta mattress and foundation sets over the years. Recently, I was forced to deal directly with your customer service department with a warranty issue as the store I purchased the goods at will no longer sell Serta due to problems they have encountered with your company. While I have a letter, dated July 21, 2017, stating what a valued customer I am and that I will receive a new foundation, Claim #603006E. I have now spent hours over the past two weeks dealing with your customer service as well as your delivery service, MXD, and getting nothing more than the complete run around. As someone who worked in customer service for twenty-three years I believe the negative customer reviews I’ve read for both Serta and MXD are completely warranted!


Joseph a martinez March 8, 2017 at 5:12 pm

I sad to say just after 6 short years of having my mattress the springs started to come out of the side of the mattress, one of the springs actually poked a hole in my wife’s leg! So I made a video of myself pulling the springs out of the mattress! I am disappointed that I am forced to buy a nee mattress! Although you did re embers for the old matttress I still had to come up with another 800$ to buy a new one! After the pain my wife suffered, I feel that I shouldn’t have to pay anything! So I will turn my video viral on the internet! Hope to hear from you soon!


Sharon Patterson February 27, 2017 at 1:34 pm

It is with great disappointment that I pose this complaint to your company. However, it is necessary. On February 1, 2017 I purchased a Hanwell Ex Mattress Set ($896.75) from Sears at One Woodland Mall 01140, 3099 28th ST SE, Grand Rapids, MI 49512. A delivery dated was set for February 7, 2017. The set was delivered on this date and shortly after delivery I notice a hole in the mattress. I immediately called the 800 number to inform them of the defect. I was told a replacement would be sent on a scheduled delivery. To this date I have had three deliveries due to defects in the mattresses. My first purchase of a mattress was Serta and there after. I have never been disappointed until now. The defects in the mattresses delivered were obvious ones. I have, along with my companion, been sleeping on sofas until we get our permanent mattress. Frustrated to tears after speaking with so many different people regarding this issue is unwarranted, negligent, and a failure to live up to a standard of excellence. In addition, I revisited Sears after noticing the second and third mattress was not the mattress I purchased and was on display. On Friday, March 3, 2017, another delivery has been set up. I cannot through this medium expose the depth of this situation. Promises of compensation, call to confirm delivery and no show, the numerous agents I spoke with no resolve, and the list goes on. I regret my purchase as I am still without a mattress. I ask at this time that someone from your company please intervene to “make this right”.


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