Republic Services Corporate Office - Corporate Offices & Headquarters

Republic Services Corporate Office

How would you rate your experience with Republic Services ?

[Total: 10    Average: 1/5]

Republic Services Corporate Office Address

Republic Services
18500 N Allied Way #100
Phoenix, AZ 85054

Contact Republic Services

Phone Number: (480) 627-2700
Fax Number: (954) 769-6407
Website: http://www.republicservices.com
Email: Email Republic Services

Executives

CEO: Donald W. Slager
CFO: Glenn A. Culpepper
COO: Robert Maruster

Republic Services History

Republic Services is the second-largest non-hazardous solid waste management company in the United States.

The company was founded in 1996 and grew quickly through mergers and acquisitions.

In 2008, when Republic Services was the third-largest waste management company in the U.S., the company acquired Allied Waste Industries for $6.1 billion in Republic Services stock. The merged company retained the Republic name.

Today Republic Services has a network of 332 collection companies, owns or operates 191 solid waste landfills, 195 transfer stations, 71 recycling centers, and 69 landfill-to gas and two solar energy landfill cover operations.

Republic Services is publicly traded on the New York Stock Exchange under the symbol RSG, is a member of the S&P 500, is #278 in the Fortune 500, has 31,000 employees, and had $8.49 billion in revenue in 2013.

 

{ 40 comments… read them below or add one }

richard trautmann October 14, 2017 at 5:46 am

4 weeks now with no pic-up on my trash! many calls and emails to customer service and always the same lie, we will have it picked up! yeah right and pigs will fly very soon also! you guys are in the right line of work GARBAGE, that’s what your company is and that’s how it is run, take the money, forget the service, FRAUD !!!!! next call will be to the states attorney generals office, crimes against the elderly here are considered a Felony! I hope one of you crooks reads this and chokes on it !

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Jay October 12, 2017 at 2:16 pm

I applied with this company as a Class A driver which they are in need of and I called recruiter Chris and left him a message I never heard back then called again then he hangs up on me. Typical large company treats drivers like garbage, I was told by a former driver thats how they do people but I guess I needed to hear it for myself..

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E Walsh October 2, 2017 at 1:41 pm

Dear Republic services,
We recently ended service with your company after 20 years of service with regard to the mounting fees overtime. We changed to a once a week pickup with you a few years ago for the same reason. We were loyal customers and will not pay to have Republic pick up their property of containers. The pick up fees need to be waived and I will need confirmation that you received this. I contacted the office in Telford, Pa. regarding this issue on 10/2/17. I tried calling the corporate office today and a recording came on stating they were having phone difficulties and then they disconnected.

E

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Melissa Kirby September 13, 2017 at 7:16 pm

I am very disgusted at this company. I signed up for services even tho I have had terrible service in the past but the leasing agency at a rental home indicated that they were the only waste provider. First they delivered the can but failed to pick up the trash for 3 weeks even though I called multiple times. I called to cancel the service after 1 month and they were able to pick up the can promptly. Fast forward 2 months and I receive a notice in the mail stating that they have provided SEVERAL written notices and that my account is past due (never once received a letter or a bill for the services they DID NOT provide. I called this evening to questions the $72.97 delinquent bill. She indicated that this was for prorated service and a delivery fee. After a short discussion of why should I pay this, the customer service rep indicated she could wave the prorated service charge but I had to pay for the delivery of the can. I asked to speak to a supervisor but the reason I would pay for a delivery of a can would so I could have services. I asked to speak to a supervisor. The customer service rep indicated that I could speak to a supervisor AFTER I paid the delivery charge. What in the world!!! This is why I want to talk to a supervisor!!!! This company is horrible!!!!!!!!

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Melissa Kirby September 13, 2017 at 7:35 pm

I just called (480) 627-2700 and they removed the charge completely!

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Tammy Robinson September 14, 2017 at 1:40 pm

Yes, that is the corporate office number in our listing. Glad to hear they helped you.

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Greg Hall August 11, 2017 at 12:35 pm

This was sent to Ana Wood director Polk county Florida this morning. It is afternoon and I still have not heard from her or has my recycle been picked up. She should be replaced as I have spoken to her several times about this.

Greg

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Greg Hall August 11, 2017 at 12:31 pm

Ms Wood,

I have spoken to you several times in the past about my recycling pickup. This has fallen on deaf ears as they constantly fail to pickup my recycle.

Evidently you DO NOT have control of your department, as you have assured me in the past that you have taken appropriate measures and it would not happen in the future, ONLY to find they missed the pickup this week again as well as the fourth of July (also reported to your staff).

I want a phone call from you today as well as having my recycle picked up or I will be at the next county commissioners meeting to see about having your company FINED for breach of contract.

​I have cc’d a copy to commissioner Hall

Thank you,

Greg Hall

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Jennifer Fife August 4, 2017 at 1:11 pm

Nextdoor.com Community:
As most of you know, my husband is terminally ill and I had to leave my career to be his sole caregiver. We are on a fixed income and I am the only one dealing with household repairs, maintenance, etc.

I know this has been a topic numerous times but I’m looking for recommendations for a good trash company…EXCEPT Republic “Services” which really provides no service.

After a multitude of phone calls to the company for missed pickup days and other issues, we want to find a real trash company that provides actual pickup service without making us jump through hoops and then paying them for the experience.

Just called Republic “Services” to cancel and they could have cared less. Wow, pretty pathetic company. Apparently, they want any cardboard boxes flattened and folded origami style before they will deign to pick them up. Additional trash bags must be designer brand and lined in gold otherwise the drivers pretend they don’t exist.

Any recommendations would be greatly appreciated. Thanks in advance.
Jennifer (lead for Nextdoor.com)
Jennifer CO

Posted on Nextdoor.com for 39 neighbourhoods at approximately 9,000 neighbours in Colorado. Also posted on Facebook.

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Patti Kelly July 21, 2017 at 9:55 pm

I work at a Church. They always skip us on trash days for one reason or another. I have to call endlessly!!!! This last week was the worse ever! I have been calling non-stop since July 14th. Today is the 20th. Each time I call it puts me on hold with some idiotic music and I have waited up to 45 minutes with NO answer! I work at the place of business, I need to take other calls and tend to other business. I have sent 4 emails and finally got one today, said she will address is on Monday. In the meantime I have a trash bin completely full, a big event planned this weekend and had to order another dumpster from another company (because I could not even reach them to order one!!) and had that delivered the same day! In the future I will be using this company for any additional service. This company is really very, very bad in customer service!

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Joi Miller July 5, 2017 at 10:46 am

On Friday, June 30th a Republic Drive assumed my sons brand new basketball rim was trash and took it and discarded it! I leave in a condo complex and we do not have curbs. My son and husband were playing basketball out front the night before and left the rim out on our front lawn …when I saw the driver coming the next morning I assumed it was the regular trash pick up so I ran out and rolled out trash bin outside. I started callin Republic as soon as I got to work on Friday to figure out how you were going to replace the rim. I finally received a call this morning 7/5/17 from Emmet Smith, an “Operations supervisor” who told me that his driver assumed the rim was bulk trash and that I shouldn’t have had my rim out in front of my house. I was told that they are not going to replace my sons rim. Smh

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Lizz Jimenez June 23, 2017 at 4:59 pm

THIS IS PART 1-2 OF MY COMPLAIN worse, worse WORSE OF ALL THE WORSE service ever what kind of non reliable workers does this company have? the employees are as trashy as the job itself!
wed 6/14: called to request bulk items sofa,table,stove,microwave,dresser to be picked up on regular trash service for Tuesday 6/20.
TUESDAY 6/20: nobody showed up
WEDNESDAY 6/21: i called to report no pick up, the csr told me it was a missed pick up and that she will send someone to pick up my items on Thursday.
THURSDAY 6/22:nobody picked up! this is so ridiculous how many more calls do i have to make to get my crap picked up!
FRIDAY 6/23; at this point im already frustrated i called for the 3rd time they said they will pick up today before 6pm thats what ive been hearing since the first call!!! and still nobody has picked up my items!!!!

PART 2-2 COMPLAIN
NOT ONLY DID I HAVE ONE BAD EXPERIENCE BUT 2 DURING THE SAME WEEK AND DIFFERENT SERVICE.
On Tuesday 6/20 called to place an order for a bin it was scheduled to be dropped off on Thursday 6/23. The dispatch dropped off the bin but at the wrong address!!!!! on the same street so i was able to see it, we called for them to move it to my correct address as we were told they’d be at our location before 6pm though the bin is super heavy and we weren’t able to move it our self, guess what? Its Friday and nobody showed up to move the bin!!!! the bin is already filled up with other peoples trash! by all means we paid for this and got billed right away so pretty much we paid for other people to put their s**t in and an extra delay on us!! I called on Friday 6/23 spoke to 2 different people until they finally transferred me to a supervisor on which i requested to speak to in the first place. Her name is Rachel she pretty much told me there was nothing they can do. I asked if we can have 2 new bins today as apposed to the filled one and one extra for the bad service and she said no because apparently RS only services on Tuesdays and Thursday and the only thing they can do was to move the one that already has the trash in, and after all this mess we have to be out by Monday!! my service is already paid for and they cant make an exception and accommodate to us for their mistake????? She then said she will call me back because she has to get an approval for a clean bin, it has been 4 hours and i still have not heard back and my bin is still at someone else property. Then my brother decided to call since the bill was charged on his card all he was told was he can get refund!! Thats the only option your company offers!!!??? what kind of customer service is this? And to say he will receive his refund within a month!!!!??? This company really has to have better their service how is it possible for the company to be non-compliant on 2 different services. Very unprofessional on behalf of the Staff and everyone else running this company.

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Craig Taylor June 2, 2017 at 9:13 pm

Isn’t it just so nice to have a monopoly in an entire county ? Your apathetic corporation
can treat its residential customers with apathy, and contempt. You can employ the nastiest,
discourteous reps on the planet. You can subject your customers who actually waste time
and effort phoning “customer service” to outrageous hold times upwards of twenty-five minutes.
Welcome to the world of Republic ‘Services’ – A repugnant company whose bar could not
be set any lower.

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Pete May 22, 2017 at 9:33 pm

I am completely frustrated with the support! I can never get a live person on the 215-723-0400 phone #! I always get a message about extremely high call volume. Seriously? how many people can be calling about trash. I really think it’s some lazy person taking a nap and letting the automating system take messages. To make things worse, I received a call back from customer support only to be disconnected…and they never called me back!!! This will be the 2nd time that I’ve called corporate headquarters and complained about this issue!.I’m ready move on to another company that cares.

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Rex Rhone May 15, 2017 at 8:51 am

Hello,
I represent the Windham School District. We provide vocational and educational training programs to the large population of incarcerated men and women, for the Texas Department of Criminal Justice that are now or will soon be released to live and gain employment all across Texas.
Windham School Districts current training platform is based on nationally recognized vocational programs like NCCER, that provide Industry standard certifications in Technology, Heavy Industry and Construction fields including electrical, pipefitting/plumbing, welding, HVAC, carpentry, warehousing, CDL licensing and CNC machining operations that the current job markets in Texas now demand.
Windham School District also provides vocational programs in our State Jail facilities to our soon to be released offenders in Fiber Optics, Copper Cabling, Home Energy Management, and Grounding and Bonding, utilizing Industry recognized curriculum provided by C-TECH Associates in Sparta, New Jersey.
The 10 hour OSHA and Construction Fundamentals Courses, that we now have in operation, offer curriculum and real hands-on training that will provide you with a work-ready entry level employee.
Myself, along with Windham’s Superintendent Dr. Clint Carpenter,would like to speak with you about the possibilities of aligning our Industry certified graduates with your company. We are positive that we can provide a highly trained entry level employee to fill your current job requirements in Texas.
Our Workforce Specialists are ready to work with your recruiters to provide all the necessary information from our employee pool, including assisting the potential employees with your application process, to help expedite your employment requirements.
We would appreciate the opportunity to schedule an appointment to visit your Texas based corporate headquarters to discuss our programs with you. Also, Windham School District would like to invite you to tour one our facilities, to see first hand, the high quality training that we provide.
We look forward to your response.

For Your Consideration,
Rex Rhone

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Victoria May 11, 2017 at 9:10 am

I would like a call from HR. Like to start an investigation on the Sales Manager In Nashville, TN. Thank You

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Debra Miller April 21, 2017 at 8:50 pm

Disappointed that all
I have to say.

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David Wootten April 15, 2017 at 5:55 am

In my opinion Worst garbage disposal company I have used. Forgot to pick up my garbage many times, picked it up late often so it sat on curb and finally could not my daughters bill and mine straight. Many bad experiences and a haughty attitude.

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Bridget Hudak March 16, 2017 at 12:27 pm

Can someone from the corporate office reach out to me regarding a situation I am dealing with for my business. Thank you
Bridget Hudak
815.788.XXXX

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Brandie Maldanado February 15, 2017 at 9:12 pm

My residential trash is still waiting at the curb to receive our weekly Wednesday service. Whole street is down. This isn’t the first or the second time this has happened. I understand that this section of my neighborhood is the newer section and some parts are still under construction. Can we please get this picked up ASAP.

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phillip sutherland January 17, 2017 at 5:24 pm

Would appreciate a human resources person to contact me please via email at there earliest convenience

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Guillermo Meraz October 26, 2016 at 4:43 pm

I’m a commercial driver over at Gardena,Ca. All I Have to say is that racism, discrimination,and harassment is alive and well. Corporate doesn’t really seem to show interest in our problems, and that’s fine. We will seek counseling and guidance else where.

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jerry mccall September 8, 2016 at 9:23 pm

i am an employee of republic services of shreveport , residential helper, trying to understand how a residential helper has to show a CDL driver how to run a route, when a CDL driver knows how to read a map. it was told to me that the driver had to have a route, but the driver was assign a route but for a month in a half couldnt compete his route. he had over fifty complants every week for a month in a half of miss pick ups . found out that he was being terminated, but wasnt, dont know the reason why he wasnt, but then took the driver off the truck that i am on to put him on this truck for me to show him how to run a route. trying ti understand when is it the responsibility of the residential helper to show a CDL driver how to run a route, when a CDL driver knows how ti read a map, it was told to me a year ago , the reason why they dont pay a helper to show a CDL driver how to run a route, cuz a CDL driver knows how to run a route, but i had to show thius driver know for three weeks how to run the route. this is not fair, this is not right..i feel like my right have been violated. i would like to talk to someone from corporate office to help me understand this..ty

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Terri Hicks July 5, 2016 at 9:11 am

Here it is July 5th after several calls and emails my trash still has NOT been picked up. This has been going on since June 23. My account was paid 12 months in advance so payment is not the issue. Your service is unreliable, your mission statement is totally false, you have demonstrated and unwillingness to fulfill your obligation to your customers. There is obviously a problem with the way your routes are managed because and entire street in my subdivision is continously being missed, 5 Times in 6 months is unacceptable. At this point I feel cheated, scammed and having to find ways to dispose of my household garbage when I paid for the service is ridiculous.

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Terri Hicks July 1, 2016 at 8:41 am

I’ve had Republic Waste Disposal service for about 6 months and during that time they have failed to pick my trash up several times. This past Thursday 6-30-16 and 6-23-16 two consecutive weeks in fact Republic DID SERVICE our entire street. This is unacceptable we have paid for a service that we are not getting. I’ve spoken to the customer service department and they are/have not offered a solution to this problem. After speaking with some of my neighbors who also switched their trash service to Republic we will very likely not renew service with Republic.

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Daisy Anderson September 23, 2016 at 2:27 pm

This is why they have lost there biggest contract next year and wont get it back not only are they poor on customer services they treat their employees the same way

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Martha Roberts June 15, 2016 at 8:25 am

I contacted the local office 4 times now. The first time was 6/7 when the driver’s arm lift became stuck and would not retract. His truck dropped hydrolic fluid on the road in front of my house. Another of the trucks did the same 2 weeks prior. They continue to leak and when the truck compacts the trash the liquids run on to the street. This creates an environment for the turkey buzzards, crows and other critters. I have yet to hear from anyone in operations. Each time the agent says they will escalate this to operations. And this morning the agent even went so far as to tell me I had not called before yesterday. This is not good customer service. I want the crappy trucks to stop coming into our area and I want the mess cleaned up. Heck, I cant even get the courtesy of a call back. My address is Whitaker Dr. Summerfield, NC 27358. I probably won’t get a response to this either.

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Sonny Macelak June 6, 2016 at 1:14 pm

I applied for the Operations Managers position 22300BR and received a candidate reference number 1250858 on April 27, but never heard back regrading if the position was filled or still opened. Last Friday I went back on your website and saw it posted again as of May 27 so I went to reapply and it popped up that I already applied for the position and it is under review and it wouldn’t allow me to go any further. I’m very interested in this position and have many years experience being a ops manager and General manager in the solid waste business . Please let me know if I’m still under consideration and/ or if there is a way to reapply to the current add for the position.
Thank you in advance.

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Dan July 18, 2016 at 5:58 pm

As a former employee of 12 years I am not surprised by the lack of professionalism you received from them regarding your request for employement. The small location I worked at went through 19 employees in 2 years. Both drivers and management. From the top down the people in Manegment were extemly rude, disrespectful and humilated workers to the point of terminating their employment. Stress put on drivers affected their attitude and their health. The work load was unbearable and recognition nonexistent. I recomend you apply else where.

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luis March 7, 2016 at 10:06 pm

Ive try to get this job filled out the app for 3-4 times already and no calls back no emails no nothing…if they not takeing new guys take down ur adds of job openings. Its not right people take time from there lifes to fill out a job app for a job who never calls…..

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Anonymous Gardena driver February 5, 2016 at 11:22 pm

Gardena, CA hauling drivers are being wrongfully terminated. Our new operation managers Baltazar and Ace along with the general manager Jay Foler are violating their contracts. HR also seems to be in the managements side never on the employee/driver. Our union is doing what they can. But has way to much on their plate. Corporate really needs to investigate what’s going on. Before us driver hit a peak and go on strike/lawsuits. Hope to hear from corporate soon

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Dan July 18, 2016 at 6:00 pm

I was an employee for 12 years at Bozeman Mt. I hear you bro. Same crap we had to go through. Worthless people in management. 19 drivers quit in 2 years. Horrible company to work for.

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Kevin St Pierre December 13, 2015 at 10:18 am

How are you, 11/20/2015 I received a offer letter for a residential drivers position in the Republic Services location Fall River, Ma., I was requested to go for my drug screening over the weekend 11/21 – 11/22. I contacted Gregory Freitag letting him know the screening office was closed over the weekend, he told me to go that Monday. I went for my drug screening on 11/23/15, then proceeded to the Republic office on that same day and picked up my DOT paperwork, went to Tru Med as told in the Fall River location, passed for a 2 year card. Then I contacted Gregory Freitag letting him know all was complete, he said if all cleared on back ground check potential start date would be 12/07/15. He then texted me on 12/04/15 at 5:30 am that he still had not received clearance for me to start, to call him later that day. I have tried calling from 12/04/15 thru 12/11/15 with no success in reaching him. I contacted the Fall River office and spoke to Trisha in the residential dept., she came back and indicated that Gregory Freitag was no longer with the company. She transferred my call to the General Manager, then I was disconnected. I called back and was told that someone in the office was going to bring my info up to the General Manager and he would call. Today is 12/13/15 and I have not received any info, I am sure there are a lot of people busy because of Gregory Freitag no longer being with the company, but I feel as I got lost in the shuffle. I am really awaiting to start as soon as possible. I pray the message makes it to the right hands. Thank you for you time and help.

cell ; 1-774-301-XXXX best #
home ; 1-508-675-XXXX

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J. Slawson November 19, 2015 at 7:16 pm

I need to speak to someone in corporate office regarding my position at Republic. I have been a dedicated employee for 12 years now, please have someone call me asap this is a very important issue about the Houston office.
Thank You
281-813-****

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jerome a trombley September 23, 2015 at 3:28 pm

This is the third time I’ve written, without a response form REPUBLIC SERVICES, I would like someone to contact me regarding the trash collection capture system. I have an Idea I would like to follow up on, but I need to know who manufactures the CAPTURE SYSTEM for the trash and recycle bins. Sincerely, Jerome A Trombley

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Kirksey September 22, 2015 at 11:31 am

This company hide behind the mask of integrity. Discrimination is strongly practice and HR allow their managers to violate all the policies written in the handbook. Also, coworkers are allowed to illegally video tape other coworkers ordered by managers in order to wrongfully terminate employees. Racism is alive and well within this company. Filing a discrimination case is inevitable since the office that practiced the discrimination is the office that adjudicates the complaint. I pray that all who have been discriminatied against by this company gets the justice that they deserve. NO JUSTICE… NO PEACE!!!!!!!!

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luis carbajal September 23, 2015 at 1:21 am

i been suspended for 5 week but today the union tell me i was fired managers & supervisors made discrimination special Andy toner please i need somebody who call me as soon as possible 702-278****

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Dan July 18, 2016 at 6:09 pm

Same thing happens all over the U.S. guys. You are not alone. The HR department just covers the company’s butt and doesn’t care about you at all. Contact an attorney!!!

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jason burk June 8, 2015 at 10:35 pm

How to get a hold of the human resource department…and is everything confidential

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nancy propst July 6, 2015 at 9:27 am

I like very much to speak of problems

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