Popeyes Corporate Office

Popeyes Corporate Office Address

AFC Enterprises, Inc.
400 Perimeter Center Terrace Suite 1000
Atlanta, GA 30346

Contact Popeyes

Phone Number: (404) 459-4450
Fax Number: (404) 459-4533
Website: http://www.popeyes.com
Email: Email Popeyes

Executives

CEO: Cheryl A. Bachelder
CFO: H. Melville Hope, III
COO: Andrew G. Skehan

Popeyes History

Popeyes is a wholly owned subsidiary of AFC Enterprises, Inc.

Popeye’s was founded by Al Copeland in 1972 as Chicken on the Run.  The first restaurant was located in Arabi, Louisiana.  After initially losing money, Copeland changed the recipe to a spicier blend and re-opened the restaurant as Popeyes Mighty Good Fried Chicken.

In 1976, the first franchise location opened in Baton Rouge.

By 1986, there were 500 restaurants in the chain.

In 1989, Popeyes merged with Church’s Chicken under the AFC Enterprises umbrella company.  AFC sold Church’s in 2004.

In 2008, founder Al Copeland died.

Today, the company operates over 1800 restaurants in 40 US states and 22 countries worldwide.   They are the second largest chicken fast food restaurant in the world.

 

{ 108 comments… read them below or add one }

No longer a Popeyes customer February 20, 2015 at 3:25 pm

I’m totally aggravate with the experience and can’t believe that someone from Popeyes can’t return a call! I visited Popeyes on January 29 2015 the experience was absolutely horrible! After getting the order home we find out that we were missing food so I called the store and was told to bring the food back and they will refund the order. I felt like the manager didn’t seem to care about anything I said and never even apologized for the experience. I drove back to the store with the food and receipt handed it to the manager who once again had the opportunity to apologize but didn’t feel the need. After finding another place to pick up dinner for my family I returned home to find out that when the manager refunded me he didn’t even refunded me what I paid. Once again I called and was told by the manager he didn’t know how the cashier charged me so he couldn’t refund me what I paid. I’m sorry but isn’t considered as Popeyes stealing from a customer? Now if I walked into the restaurant and took a piece of chicken without paying they would consider that stealing and I’d be arrested! It looks like it’s ok for Popeyes to steal from there customers! I called 2 times and spoke to customer service once for the experience and the other for not getting a full refund. NEVER has anyone called me back! It is now February 20 and I have called 4 times and not one person form the company can return a phone call! I found a corporate number and they don’t even seem to care about customers! It’s a miracle Popeyes is still in business if this is the way they treat there customers! Thinking of contacting the better business bureau. I WILL NEVER SET FOOT IN ANOTHER POPEYES!!!

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Dee February 4, 2015 at 8:28 pm

I went to the Popeyes in Merriville, IN. I drove in the snow/blizzard and sat in traffic just to get there and sat in traffic on the way home because of the snow. Once I got there I had to wait about 30 mins for my order. what you won’t do for your family lol Anyway once I made it home, tired and ready to eat, I realized that my order was wrong. I called the store and spoke to the Manager Katelyn and explained to her my situation She told me that the company policy was for me to bring the food and the receipt back up there and she would replace it. I asked her if she could write my name down and my order so that I can pick up it another day due to the weather. Her reply was “No, you’re going to have to drive in the snow to bring it back because theres nothing else I can do for you”. She went on to tell me that it’s not her problem and thats company policy and if I wasn’t happy then talk to the GM tomorrow. But she refuse to give me the GM (general manger) name. At that point I asked her numerous of times to speak with someone else bsides her and eventually after realizing I wasnt’t giving up she handed the phone to the cashier by the name of Philip. I explained the situation to Philip and he without hesitation said “Don’t worry I’ll put your name in the book and you’ll have up to 30 days to come and pick up your order.” So I thanked him and asked him how is it he was able to do it and she wasn’t and he replied “because I’ve been working in this industry for a while and Ii know how things are suppose to be done”. As I was talking to Phililp, Katelyn starts yelling and cursng in the background (I didnt hear all of what was said). Philp told her “You know I’m on the phone with her please be quet”. a door was closed and didnt hear her anymore. He gave me the name to the GM and told me the number I could call to make a complaint.
The very next day I called up there to let the manager working know that I would be there to get my order. when I called I said hello and asked who was the manager working for the day. the person that answered replied “why? who’s calling”. Caught off guard I asked again…who is the manager working today. she replied “well it depends on who’s asking. You tell me your name first”. I responded “I didn’t know that the manager on duty for private information. ” her response was it was up to her to decided if I can know the managers name or not. So I asked one more time hoping that she wouldn’t be this unprofessional but I was wrong. She said Sorry lady you’re going to have to call the GM when hes working. So I knew then that it was Katelyn given our prior conversation the day before. I nicely replied “Oh I see…the manager working today is you Katelyn?” and she repeated what she last said and I said have a nice day and hung up.
It very unfortunate that people in management represent themselves in an ignorant unprofessional way when dealing with the public. Now days you don’t know what type of person you’re dealing with. You’re suppose to treat people with respect and professionalism at all times when you’re working with the public. She choose her job I didn’t choose it for her so if shes unhappy about what she does for a living and/or can’t handle working with people she needs to find another job. I’ve never seen anyone act this crazy over a piece of chicken especially when it’s not their money lost. I guess their slogan is riight…love that chicken from Popeyes! WIlling to act crazy over it smh! Let’s be professional Katelyn PLEASE!!!

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agnieszka January 28, 2015 at 12:51 pm

My experience with Popeyes is absolutely unacceptable. I was trying to place my order but the manager of Popeyes at San Marcos Tx could not understand what I wanted. I tried to explain that I have a coupon but she did not give any effort in helping me. Instead of she passed me on to her coworker. She did not managed to say ” let me get someone to help you”. She simply walked away without any words of explanation. Her coworker had no problem with explaining to me what options I had and no problem with understanding what I want. I am never going to buy anything at this location. The fact that she had a smaass attitude and could not be polite makes me upset because we all should be proud of what we do. Absolutely reading other posts seems like people who work at Popeyes are not!

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lost customer January 18, 2015 at 10:03 pm

It is a pretty sad state of affairs when I come online upset at the treatment I received at Pilates and I see comment after comment of the exact same treatment of customers across the country. I went to the Pilates in Arundel mills mall(Hanover, md)’ it was closing time. I was hoping they were still open. It’s in a food court, I took 1 step towards the counter and the cashier holds her hand up and yells “we only got spicy left. In fact I’m closed after this lady”. She was extremely rude. I said “wow” and a stranger walking past me said “yeah that was really rude” I decided to try to get her name. I asked her when she asked I told her she was rude and I will contact the store the. She begins to start yelling “I wasn’t rude to you. You don’t need my name” I moved to the next employee and asked for her name (while original employee is still yelling) second employee using give me her name and refused to get the manager. I will never return to any Popeyes again.

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unknown January 18, 2015 at 1:51 am

I will said that 75% of this complaint are false you said that your chicken is cold they don’t respect you, ok is simple you want hot chicken why would you don’t tell the employee I want hot chicken I am willing to wait for the chicken I all way have the best experience at popeyes I am willing to wait 15-20mn if I want to burn my mouth.
all this comment are against I haven’t read a good comment 1000% of the time I eat at popeyes great service great food. Thanks popeyes.

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Betty January 10, 2015 at 3:02 pm

Today 1/11/15 at approximately 12:30 in 25 degree weather. Me a 70 year old woman sat in the drive through for about 15 minutes to order 2 pieces of chicken red beans and rice, diet coke, With a side order of slaw. When I got to the window the girl who took my order left my slaw off. I told the girl at the window that I ordered slaw. She said well I can’t change the order here at the window. No your not changing the order you would be giving me what I ordered. She said I can’t do that. So I told her to keep the order if I could not get all that I ordered and I drove away. This store in Carbondale Illinois just opened a couple weeks ago. With service like this it won’t last very long.

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Lousianna Crap January 5, 2015 at 1:31 pm

Saw all the commercials about how good the chicken is at Popeyes. Decided to try it. Unfortunately it will be the LAST TIME we ever go there as the service was terrible the manager hadn’t a clue the cashierorder taker was RUDE and the order wass wrong. When I let the manager know about it the cashier girl snapped at her with a wise crack and that was the end of that. The chicken was cold, the orders were not correct. The cole slaw was the absolute WORST I’ve ever had..absolutely tasteless….I will be sure to warn EVERYONE I know NOT to go there as it will be a waste of money. 2 thumbs down !

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Todd Whittington January 4, 2015 at 10:34 pm

Popeyes restaurant #11381
3004 Jefferson Hwy.
Jefferson, LA 70121
(504) 832-8137

ticket # 526

I’m not one to complain, as I do understand the nature of your business, and sometimes miscommunications happen and not all of them need written letters, however this cannot be overlooked. On 1/4/15, I arrived at location #11381 drive-thru at 4:04pm. I placed my order (12 pc with 2 sides, and a 5pc tender) and pulled up to the window. I hand my credit card to the window cashier (Deshawn – male) and he swipes my card. When he hands it back to me, it is covered in soda syrup. Apparently he placed it into something sticky inside. Now this wasn’t that big of a deal, I simply asked for some napkins so I could wipe my card off. He gave me some napkins and then asked me to pull up to wait for my order. As I pull my vehicle up, I realize he never gave me a receipt. No problem, I assume they’ll bring me one with my order in a couple minutes. 10 minutes go by, and I finally decided to enter the restaurant to see what might be the holdup. I ask the girl at the front-counter register (DaShon, I’m not sure of the spelling, and I’ll explain why shortly) if they forgot about me outside. She asks another girl who tells me “the batter cook is new and he didn’t batter the chicken” (or something along those lines). Also the fellow behind me was asking why his order was delayed at this time, as well. As workers tried to figure out what was going on, I told the front-counter cashier (DaShon) that I never received my receipt when I paid for my order.
Now… THIS is where it gets interesting.
Front-counter cashier (DaShon) replies, “Don’t you see I’m working front-counter? That’s a drive-thru problem. Take it up with them”.
At this point I replied back, “I don’t need your attitude”.
A drive-thru worker then began to sift through several reciepts looking for mine, asking me what was my order so she can locate my receipt out of the pile. During all of this, another guest’s order of tenders came up and front-counter cashier (DaShon) slides the bag right in front of me. Unsure, I asked her, “Is this half of mine?”
At which point she rolls her eyes and yells for guest to come pick up his order. At this point I am really starting to get irritated. Irritated at the visit, as a whole, but in particular with DaShon. I try to read her name tag but she had her apron string or something like that covering her name. So I ask her what her name is, and she says, “You don’t need to know my name”.
So I ask her to move the apron string so I could see her name tag, and she covers her name tag with her hand, saying, “What do you need my name for? I’m not telling you.”
So NOW I’m completely done with the whole experience and I tell one of the other workers that I would just like to cancel my order and refund my money. I also ask DaShon again to move her hands so I can see her name tag. And she responds, “Get out of my face!”
Well I guess that was enough for someone to hear, because they pulled her away from the front-counter and told her to stand in the back. I then asked the girl who was refunding my order, what was the front-counter girl’s name. She told me it was “DaShon”. Upon leaving, not once did an employee step up to apologize for how things were mishandled.
Now, again, I don’t like complaints, but this was totally out of line. I hope that kind of attitude isn’t what you seek from your restaurants and employees. It absolutley ruined my Popeyes experience. I apologize for having to bring this to your attention.

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Lisa Davis December 21, 2014 at 5:46 pm

I went to Popeyes last night. I have to mention I Love the Chicken. But rudeness I can’t tolerate. I order chicken, ice tea and the chicken strips. I ask for sauce because we were only give one. I told the young lady at the window. She give me another one. But the manager of all people got mad came to the window and told me she gave me 2 sauces very rude!! I told her she only gave me 1 sauce. And I don’t have time to argue over 1 sauce. I can pay for sauce. The manager was Very Very Rude and I told her I would contact corporate she told me to go ahead. We left but the manager left a very bad taste in my mouth. I will not be going back to that Popeyes again and will let my other friends know!!!!!

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domonique December 16, 2014 at 11:35 pm

2nd time eating popeyes I’m absolutely a fan of popeyes great customer service but I wasn’t really a happy customer since u guys put a bad false advertisement on TV I went for the Spice Box chicken and they said they didn’t have it anymore and I nicely told them that it was still advertising on tv and online. I was devastated I was dying to try it since it was a good deal and combination .

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amanda williams December 1, 2014 at 12:12 pm

I work for popeyes and i thought that employees where important to the company but we are not. My manager treated me like shit like I’m nothing still. Dose. I put in for a transfer and not the treatment has got worse where do they do that at. I work on Atlantic Blvd. In Jacksonville Florida. Robbin is my boss and frank is her boss but it look like its the other way around. Thanks for making my work experience not so good.

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T December 19, 2014 at 10:57 pm

Amanda, I too am an employee of Popeyes. They treat their crew and shift leaders like shit, my GM has the worst attitutde she snaps at her staff, doesn’t take accountablity for things and does not solve problems. The management staff are the only ones that get bonuses, Christmas parties and get treated to lunch or free stuff. I’ve been asking for new shift leader shirts for months and still nothing, my shirts look like I work in a mechaincs garage, its so embarassing to wear those shirts. I get tired of complaining about things because nothing gets resolved… i am at my wits end. The higher ups talk to my Gm about the concerns but she brushes them off and goes back to her bullshit. I want to talk to corporate but I don’t know who to get in contact with. Ohh and lets not forget about that nasty ass chicken…using 7 day old dark meat and forcing the battermen to use rotten chicken that is turning green. I advise all customers to take their business somewhere else.

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Mattie November 29, 2014 at 8:43 am

Hello to whom it may concern I just moved to the oklahoma area were my farther who is decent family lives. Well I moved her to be with my father sisters and brother after my aunt past and my Uncle had cancer and surgery at the same time a funeral was happening well as soon as I could I got out there and started looking. For work In the mean while I started volunteer in the cancer center everyday ILOVEDIT I came here with a car and then I got hired at KFCTACOBELL on Martin Luther King I loved it after every one stop ed being mean but they were kids. Well on down the week I was living in between places and I was at drinker place take my friend girl to lunch and as I was leaving her house b got rampage well since I wad there they took me first time in jail bad exprience we live and learn well after two horrible months in there be very thing drop but the thing beside my purse they had to give me so my hung GOD is good u went back to KFCTACOBELL gotbmy job back and the n also picked up a second job at churches Chicken were i did not know how to ride bus I would b walk to and from work are bumb rides hot rain cold I wpukd make it happen I walked Kong ways cry some time but I would go late and all well thatsbwhen at hear job s need some TV because no customer skills at all. Well I met a young ladie named Corian who also worked for Popeye and got fired for something now she works under another name quite churches well she turned me on to Mr Mike who is manager of the one on fifty and may eek hr also sales car she said well I need a car he was introduced to me at my job and said he have ne va cat that next couple a day he did he light busted he lost the alarm needba new raditor but I need a car bad si I was star one day at a time fixing it and it kept running hot I still pd 200.every two weeks he would cash my check ND give me change i made a 590.00 200.00 200.00 50.00 that because I had to pay for the radiator and he was suppose to help at this time I I’m sometimes living out my car he new it old he was mean well two weeks later I was work in G for him car still in shop still walking from one side of town rob the other it’s was hard wend came and I informed Mike I was going to get the car he states no leave it there the machin shop says there more wrong with it I called the shad they said he pk my car up one ago and I had all my cloth jewelry cowboy boots it’s all i had so Corian who I think had an ok ay in jtbkept calling saying he sold my car to someone else whhybthey wore my cloths Corian cashed my money order in and took twenty five dallorsbnowbIbmbbackbto now I’m bk to scare one and having to start all over again we make 7.25 a hour I worked every day for that and he act like he is in tousled right isbri hrt and GOD dnt like ugly and he snot fundbofb pretty this man stole the car I was buying from him gave all my cloths away and did itb like nothing he a manager who talks about join are not smoking please I can’t afford court all i want is my monetary back that hr took give me what my cloth he owes me I have wh hotness and all please try and help me I have struggle all my life and for b this man to take away something that I was paying on s if I could fix it I would please I promise u I was doing my pa rt ask every on Jesus Is a is coriana lisa star all them ck the bank he cashed my church check to get pd please lister to me Thanks for ur t

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kayron weaver November 13, 2014 at 1:21 am

My concern is e and my wife went to popeyes here in Tulsa OK and the order was wrong chicken and fries cold and the fries were hard to hard for the kids to eat. This is the popeyes on pine and peoria tulsa ok.. We work to hard for our money to get any thing just thrown in a bag and this is not the first time. Please respond back or for my family will not go back.

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unknown November 12, 2014 at 2:12 pm

I been reading all this comment you all people are bullsh*t stop complaining and just eat your sh*t.

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Mattie November 29, 2014 at 8:44 am

Ur mouth was it with soap

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jennie November 11, 2014 at 9:45 pm

The server was very rude to me because i could not move my car because some one car in front of me would not start she told me to back out but i could not see clear and she over charges my visa card and would not give me a recipe this stor is in houston texas #2176 server # 0112 also the manger is rude he gave me the wrong # for corp i had to call the police on this location this happen on 11-11-14

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ELLIOT SILVER November 1, 2014 at 7:36 pm

I TOOK FEEDBACK AND GOT VALIDATION CODE . THE STAFF WOULD NOT HONER THE RECEIPT THEY BECUSE IT WASNT FROM THIR STORE .THE STAFF MADE A JOKE OUT OF IT WANT TO A DIFFRENT POPEYE AND THEY HONORED IT POPEYE LOSSED ME AS CUSTOMER THE STORE WAS AT8221 FLATLANDS AVE BROOKLYN NY’!!!!!

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Connie & Ron November 1, 2014 at 4:52 pm

* UPDATE from last post:

I just tasted the mashed potatoes and gravy. There was rice in it and it tasted like someone used the spoon from the rice and beans. It was nasty!!! The cole slaw tasted like dill pickles with a piece of pickle in it. Neither were edible and I had to throw them away. The chicken was dry and gross. The only redeeming grace you have are the biscuits! I’m glad we got an extra 6 or we would have paid close to $20.00 and starved!! Thanks for nothing!

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Connie & Ron November 1, 2014 at 4:40 pm

My husband and I just went to Popeye’s for the first and last time in Beaumont,Ca. We had ordered 2 2-Piece platters and payed extra to have all breasts. When we returned home to Hemet, CA (about 20 mins away) we found 1 breast and 1 wing each. They gave us no straws for our drinks and were really rushed with us when there was no one else in line. We tried to call and all we get is a fax machine or all circuits are busy. We are NOT happy and will never eat there again and will never recommend your company to anyone!!!!! We are very disappointed!

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Jeffrey Mullins October 21, 2014 at 2:59 pm

I would like to voice my complaint about not putting on the beer can chicken sign that this chicken is spicy. The manger at the South Holland store in Illinois store # 4941 was very rude. When I call to let him know about the chicken being spicy, he stated did’nt you look at the sign to see that the chicken ingredients was spicy. I believe there should be information to let you know that this beer chicken is spicy.Also I order it for two people who’s stomach can’t handle spicy foods, I wanted to see about getting something in exchange for those two meals. It was then that I ask for the manger, Tito from store #4941 said to me this store is independently own and that the manger Mr. Naheem wasn’t in. I don’t care if the store is independently own, they still utilize your name as a franchise. Coming from a company that employees 125 worker, the store in South Holland Ill #4941 will not be getting our business, due to the fact of rudeness.I order for ladies in there 50′s ,I came out of pocket to buy lunch from another place because this store that bought into your franchise was none accommodating to people who patronIze this Popeye Store. I hope that this store can get training on how to deal with the customer. I don’t think that the founder or CEO, would appreciate this type of behavior, representing the Popeye’s name. I did see and watch Under Cover Boss segment, for your Corporation.
Thank You
Jeffrey Mullins

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Rick Winn October 29, 2014 at 10:49 am

Jeffrey, everybody knows that Popeye’s makes spicy chicken. So I think your complaint is based on your own failure to recognize a well known aspect of Popeye’s Chicken. But I guess sometimes just sitting down and writing out a negative report helps get it off one’s chest.

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currysmith October 16, 2014 at 6:30 pm

I had a situation at Popeyes the one in Oklahoma City on southwestern Some one came and the start talk mess to people did he came to me and jumped at my girl so I got up to offend her he push me I push back then he threw a chair at me I messed up my shoulder and now I have surgery and that date was September the second two thousand and fourteenand the manager at Popeyes that day did not write a report but the police came and wrote down report but what I was looking for I was trying to sue Popeyesso can you contact me through email or phone phone number is 405 6287160

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John & Stacey A. October 16, 2014 at 12:19 pm

You know, I never imagined that it would
come to my having to send an email to
Popeyes chicken corporate office to get the
right kind of response to the HORRIBLE STUFF
that they try to pass off as FOOD here at the
popeyes located at : 1430 Washington Blvd. in
Beaumont Texas. Last night, my husband, myself
and my mother-inlaw, went to this popeyes, and
we ordered food for two households. When we
sat down to eat, the RICE DRESSING WAS SPOILED,
AND THE CHICKEN WAS FRIED TOO HARD,
THE RED BEANS AND RICE WAS JUST NASTY.
I mean, really, DON’T YOU PEOPLE HAVE SPOT
CHECKS where someone from corporate goes to
these locations to check out the service? The 1
really good location that had GOOD SERVICE AND
GOOD FOOD, YOU ARE CLOSED DOWN, AT
125 N. 11th St. Time after time, we have tried to
go back to Popeyes, every few months, but NOTHING
EVER CHANGES. The FOOD IS NASTY, AND YOU’VE
JUST LOST MORE CUSTOMERS. I AM SURPRISED THAT
POPEYES IS STILL IN BUSINESS OUT HERE!

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liz October 7, 2014 at 3:10 pm

I visited the Edmondson village store in Baltimore md. the service was the worse during lunch hour on 10/7/14. management was terrible. I waited a half hour to get my food. they are advertisting apple pies and do not have any ready leaving your food to sit for long periods of time. the cashier was the most rudest I have ever seen. yelling and being disrespectful to customers. this was the worse experience I have ever had in this store.
the manager was on front line with open toe shoes on unprofessional. I will never visit this store again will will not suggest to anyone to go to this store.

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Duwyne Williams October 1, 2014 at 6:27 pm

I have a question how do Popeyes run a special then you go 15 miles out your way for the special only for the them to tell you we don’t haveven the special we thought we did but the chicken is frozen in the back.I thought the promo said therearlier chicken was fresh never frozen trust me I will not go out my way again for popeyes.

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Lucia Medina October 1, 2014 at 6:03 pm

I ordered the Tuesday special (2 piece chicken meal) through the drive-through on Sept. 30, 2014 at the Melrose Park, IL location. Took my lunch back to the office and began eating it. I ate the biscuit, fries and wing even though the wing looked a little dry and the fries seemed as though they actually counted the number of fries. When I removed a piece from the chicken breast to eat it, and I couldn’t believe how dry it was. I called the store and informed them of this and the manager, Ray, said he couldn’t do anything without seeing the chicken breast. I told him that I wouldn’t be able to go back until the next day. The next day I went back and the store manager approved a $2.50 refund just for the chicken breast. I didn’t get the full refund because I had eaten the biscuit, wing and small # of fries. Popeyes doesn’t know the meaning of good customer service. As I’m writing, this I’ve been holding on the phone for a customer service rep more than 30 minutes. The reason I’m holding on the phone is because I tried submitting my comments through their website and their website would not allow me to continue passed the date of the incident, so I wasn’t able to submit my comments through the Popeyes website. Gotta go, someone finally camed to the phone.
L Medina

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Daniel Amador September 29, 2014 at 12:58 pm

Me and my family went to the Thornton CO location and ordered the 50 piece with seven sides and 24 biscuits and purchased the “week old” and bitter sweet tea to go in the gallon! We paid a total of $94.70 with tax. Not to mention the wait for the chicken was thirty minutes, we get home after about an hour and sit down to eat. My son finds a long black hair in his biscuit! I tell him to throw that biscuit away and get another one. Then my wife pulls out another hair, same color and length but this time it was in the mashed potato’s and gravy! Disgusted and disappointed at this point; we threw the mashed potato’s away and thought it had to be over with. O-boy was I wrong! As we continued to serve plates to our family, I found another hair. This time it was in the mac n cheese! I called the manager at that point and informed him of our discovery, he offered to replace the items we found the hair in and asked if we could come in! I told him we lived to far to go back and pick up these items. I informed him that I wanted a refund and told him I would bring back the food because at this point I was afraid to eat the food. All he said he could was have me call the manager in the morning…… What a joke. I WILL NEVER EAT AT POPEYE’S AGAIN!!!!!!!

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sarah September 18, 2014 at 10:00 pm

Earlier today, my family and I had gone to popeyes in midlothian, Illinois, off Pulaski. We placed our order, and we had asked them to put the gravy on the side because I don’t like gravy. The response we got was they don’t put gravy in a seperate container because it’s a small gravy. Then she gave us an attitude even after we said well pay for the extra container, then the manager said, “just like she said we don’t fucking do that.” Then we asked for her name, and she told us no. So we went inside to read her name tag,her names nicki, and she told us to, “walk your stupid asses to KFC.” We got back in the car, and went to KFC. They were so disrespectful and ignorant. We will never be going back there again!

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Stacy mouton September 18, 2014 at 3:32 pm

i visited popeyes on 9/18/14 the location at 1300 West pinhook, Lafayette LA i was very disappointed and disgusted. First I had to wait about 20 min for a 2pc white, beans, fries and a pepper. I placed my order at the drive thru and had to pull forward. I sat in my vehicle for 20 minutes I didn’t receive my order until I down and went into the restaurant and was told I was forgotten about. Once I arrived to my destination i begin to eat when i felt something foreign in my mouth IT WAS HAIR , IT WAS ENTANGLED IN THE CHICKEN CRUST LIKE IT WAS BATTERED AND FRIED TOGETHER THAT IS DISGUSTING, I vomited and vomited and vomited some more. My throat hurts, my head is throbbing. I will never visit popeyes again. Some body needs to contact me b/c i and very dissatisfied with my service and the food.

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Saul Avila September 18, 2014 at 2:23 pm

I apply at popeyes in arlington tx , aboit a week ago, the manager their named paula told me I was hire n that I started training on friday sep 12 to train as shift manager so I quit my other job that I had, then she text me n told me to wait till saturday, n when I called she tols me to wait till sunday, so I finally wrk on sunday, n I wheny back tuesday, but sience im a mexican american, n half of the employees their are from mexico n family I could tell that they did not want me their , cause I knew more n speak better english than them…they did not like the idea I got hire….it took about 3 wrk days for paula to ask me if I had any back round problems n I said no, I thought she was talking about felonies, and not misdemeanor, since her english aint that good.. so I train for two days for shift manager, n when to today to popeyes to see what time I work n to look at the schedule, n she told me I could not b hire cause I lie to her about my back round check, but like I said I thought she ment felonies, well l anyways, when I try to explain to her she told me that she did not like my attitude n that she was not going to help me n if she did she was going to hire me as a cook, I quit my $9.50n 35 to 40 job cause paula told me I was hire n im a single dad whi jobless now n I dont know how ling before I get another job, n me n my 4 yr old son going to b struggle to pay rent , put clothes on his back, so when I ask for the company number she refuse to give it to, she kept asking me why, n she ask me if I wanted to talk to her superviser n I said no, he probally related to her or a immigrant, in not raises but this is the second time it happen to me at the same store..n my second complain…anyways so I keep asking for the Popeye cooperation number n she did not want to give it to me..I want n need this job, I just justice cause I feel like its discrimination against me…if u have any question u can contact me at skyl****@gmail.com….thanks for your time.. saul avila

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Howard September 9, 2014 at 1:50 pm

I just want to let your company and everyone else to know that on July 17 2014 store # 2348 in Kissimmee Florida, I went there for lunch with some friends and had some issues, one was a roach problem and I had to wait 20 minutes for my boneless chicken stripes as well as the manager yelling at a cashier because I gave her a large bill and she needed change and the manager said I just gave you change and the restaurant was not that busy. On July 18 2014 I called the (877) 767-3937 and told the customer service person I would like a call back, no one ever called back, about two weeks later I called back the (877) 767-3937 I explained that no one has called me she said that they will forward the complaint again. I waited about two more weeks and called back, the woman on the phone was able to see where I called previous I didn’t know why no one has called me back so she put another message in for them to call me back. To make a long story short I call today July 25 2014 the 404-459-4450 and spoke to Keisha who was very nice on the phone, she was able to see where I called in the past, she said that someone on July 25th called me back and resolved the situation, I explained to her that no one ever called me back and I would like to know who closed out the case, she was unable to tell me that. She said she will forward this and have a district manager call me back. I feel that whoever was suppose to call me back the first time just blew it off and really doesn’t care about the business so they figured if its closed out no one will call back, well the manager was wrong. Well now it is not even the point of the problem in the restaurant it’s more why is it taking this long to reach someone from management.

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Tabitha August 31, 2014 at 6:33 pm

It is one of my favorite chicken places, but lately I’ve been having bad experiences. Today I stopped at your location 12100 S. Western*Blue Island IL after church, I ordered a 4 piece drk spicy to my surprise I got a breast, wing and thigh….it was not spicy or hot! Didn’t realize it until I got hm. I called the that location and the supervisor told me ,nxt time I need to check it before I leave. Then told me she can only credit me for 2 pieces of chicken. POOR CUSTOMER SERVICE! This is the third time at this location. They have messed up my order!

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Elizabeth August 21, 2014 at 5:22 pm

This particular location in Oakland California actually ran out of chicken one time. But today is my worse complaint they had a promotion on chicken and I understand the need to make massive quantities of chicken but the chicken was absolutely disgusting! It tasted like burnt oil I am pissed I will not be patronizing them again!

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Barbara August 16, 2014 at 6:13 pm

Very unprofessional, the manager there, I was just there and I will never go back there again and I will inform all my family and friends to not patronize this location customer service horrible. .I spent 18.00 on chicken and was told I couldn’t have any more napkins I only received 4 lol for greasy old chicken, I told her let me speak to a manager and rudely I’m the manager well you truly need some more training, never again. Then they started speaking Spanish. I was out done we thu the chicken away. .horrible place

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Mario August 14, 2014 at 4:32 pm

I ve had numerous bad experiences going to your popeyes locations in Denver Colorado, almost everytime I go to one of your locations its always something from rude employees ,rude management, getting wrong order, and the worst one of all receiving undercooked raw food, etc.. I was served raw chicken a few times before but this time I have proof of it, this happened around lunch time the date of 8/12/14 at #4986 popeyes located at 550 w 84th ave ,I was very upset so this time I took a picture of it before they took my food back, they didn’t want to refund me my money or do anything to make it right so I told them that I was going to file a complaint and looking into filling a law suit..What I need from you is to atleast act like you care and contact me to let me know how you guys are going to make it right, if I don’t receive a call or email from you asap then, Iam going to more forward with my lawsuit thanks!

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Brandon August 13, 2014 at 12:56 am

Store 5745 in Louisville Kentucky on South Dixie Highway is one of the worst ran stores in the Nation. I’ve called and complained multiple times and nothing ever improves.

I just left and after an 18 minute wait when there was no line because the staff is incompetent, I called the Corporate office yet again to complain.

It’s a sight to see when you and your 8 year old son are waiting for chicken and the entire staff are on their cell phones, and mind you they aren’t washing their hands after touching their phones and whatever else they are touching which could spread all types of bacteria and viruses to paying customers.

So they are on Social Media and texting while We wait for our food that took 18 minutes for 3 Spicy Tenders and a 6 piece Nugget Snack Box. This store is consistently rated 1 star on every possible rating site here in Louisville. I find it impossible that a chain as big as Popeyes is unable to find three competent managers and train a competent staff that can provide the service that is clearly written in your mission statement.

I have been trying to keep from cursing lately and I haven’t cursed in 3 weeks and today, I have to start all over because of the horrendous service I received. The manager didn’t even apologize for my wait.

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Albert Reyna August 9, 2014 at 2:39 am

Popeyes in porter tx I worked for16 years a casher for 10 years n thay hired a new crew n tryed to make me a dish washer hell no

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Albert Reyna August 9, 2014 at 2:26 am

Porter popeyes only hires Mexicans I was working there for 16years a casher For10 years thay hirerd a hole new crew and thay tryed to make me a dish washer that’s not right

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Mary August 6, 2014 at 7:17 pm

I have a complaint regarding a new store that open in Harlingen, Texas. I am complaining about management in this store # 11680. They have bad manage in this store. They are rude to customers and employees. They yell at them in front of others and customers. I was there and heard it all. My family and I heard when they fire and employee just because. They don’t have any team work skills, and they make the employees feel like ignorant and dumb. They have an employee from another store supposedly helping them and she doesn’t even have the proper dress code she has jewelery and no hair net that is nasty, NO HAIR NET AND FULL OF JEWELRY. She is a shift leader from another store and even dating the District manager. That is not right. The corporate office need to come down and clean management starting from Corpus Christy the general manager dating another shift leader. Mangers should not be dating other shift mangers. The General Manger from this store is Ernie Rodriguez and the lead Shift manager is Kimberly De Leon from the Alamo Texas Store. is dating/married to the District Manger is Humerto Marrero. This should not be even going on in the first place. Please do something about it because and employee was fired unfairly Today 8/6//14 just because the shift manager (Kimberly deleon) called the husband/boyfriend the district manager (Huberto Marrero) to fire this person and the district manager called the general manager (Ernie Rodriguez) from the store to fire this poor employee for no solid reason. They should call back this employee to work. I wonder how many other employees this people have fire unfairly. I will be reporting it to my community of this unfairness.

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Brandi August 3, 2014 at 7:22 pm

This is regarding the Popeyes location on 9508 Beechnut Houston,TX77036;I’ve ordered there plenty of times and it looks like they go through manger after manger but my biggest complaint is that they like to refry the chicken from the previous day and serve it to customers the next day,thats horrible and not edible to eat,and i just came from there and the chicken was so hard and dark brown this needs to stop immediately,so when i called back to get corporate number they hung up on me and my order # is 15 i ordered at 12:39 and my total was 7.12 i would really appreciate it if you’ll can fix that problem thanx and god bless

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Daniel July 26, 2014 at 11:40 pm

Everytime i go to the Popeyes on wallisville road in houston texas they tell me that they don’t have poboys!! It’s been months (close to a year) that I go over there and ask for a chicken poboy and they tell me the same thing!! It’s getting ridiculous now and the staff is not very friendly either!! This is the last time I go to that location..

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Kittina Jones July 25, 2014 at 3:53 am

I went to resturant # 10643 11527 Beltway 8 North, Humble Texas 77396 and purchased a 5 piece chicken tender with fries and a drink. When I got back to work to eat my food, I took a bite and realized the chicken was “RAW”. I went back to the resturant to request my refund and maybe something to eat for my incovenience, but the manager Demond was very rude and told me that he was not gonna do that. I became very upset and ask him why would you sell someone “RAW” chicken. I will never eat at Popeyes never again!!!!! Rude employees and undercooked food.

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Suzanne Reid July 19, 2014 at 8:37 pm

This is a very serious issue that I contacted your customer service person about 9 days ago. She was very curt with me and acted like she didn’t want to be bothered with taking my complaint. Is this the way you treat your customers? I will never do business with your company again because I have been hung up on, ignored and treated like I had a communicable disease throughout this whole process. I want someone to listen to me. I believe this is a very serious issue. This occurred on the 10th of July at 11:20 in the morning while I was trying to get lunch from your store at 64th and Sheridan in Arvada, CO. First, it should be known that I drove 20 minutes out of my way to get to the Popeys because I thought the special looked great for lunch. Upon arriving at the store I found I couldn’t access the drive thru as there was a car PARKED in the drive thru access. I then parked and tried to go inside the store. The door was locked (and I should have called the fire department because that is what it says to do on the window if the door is locked during business hours). I thought this was strange and I stepped back because there was a man coming out of the store with a huge bag of food. The manager then locked the door again and continued to stare at me through the door. He said that the store was closed for 30 minutes. No explanation, no sign, etc. This was really weird…why would a store be closed during business hours (lunch hour) for no good reason. Obviously they were able to serve food because a guy came out with a huge bag. So, I went to Taco Bell and when I came home I tried to complain online and the online service said there was no such store. Hmmmmmm….So, I called customer service and, as I said, that was like being treated like I had a disease. And what do you know, I never heard a word from anyone at your corporate office, the store or anyone. How rude. I am a person that always sees the good in things, but when I have been wronged I will also tell the appropriate people about it so this can be remedied. I was in the corporate world for many years and I know that your reputation is your life. Anyway, to the powers that be, I will never visit your store again and I will certainly ‘bad mouth’ your organization any time I get the chance. Suzanne Reid 720-933-xxxx

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Taborah Adams July 14, 2014 at 1:16 pm

I live in Cary, NC. My 17 year old had an interview that apparently went well because she was told by the manager she was definitely wanted and would hear back from her in 2 weeks. This morning I told my daughter to follow-up and inquired about the interview. I was astonished and angered when my child told me the manager asked her if she was FULLY BLACK!!! She went on to ask other extremely inappropriate questions that had NOTHING AT ALL to do with the job, skill requirements, etc. The fact my daughter has a handicap makes me believe she probably asked other questions that my child had no idea were inappropriate as well. I came to this website to gather information and contact the headquarters but I’ve decided after speaking with my brother-in-law, who btw is a corporate lawyer, I should contact a lawyer and allow them to precede. Ignorance in this matter isn’t acceptable as an excuse for such behavior. I informed my daughter not to contact the store. You will be hearing from me very soon!

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JOHN BROWN July 12, 2014 at 3:37 pm

Hello, my name is JOHN BROWN, I live in Eau Claire WI. We have plenty of real estate in eau claire WI. I have a good friend that is a real estate agent/owner, I have talked to him many of times about getting a popeyes franchise in eau claire he told me to get in contact with the corporate office and talk to someone. He said he would find an establishment for the franchise. This would be an AWESOME opportunity for this restaurant as well as community. I look forward to hearing from someone about making this happen. Thank you. JOHN BROWN

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D July 10, 2014 at 6:26 pm

Good evening. I have had numerous horrific experiences from the Daytona Beach, Florida Store #2300 regarding the rude, unprofessional, and boisterous customer service that I have received ONLY from staff member, GREGORY. Every time, I go through drive-thru, he’s pleasant at the speaker, then his mood completely changes when “I” arrive at the window. I have never disrespected him for him to consistently give only ME horrible customer service. Today, my order was missing an item I paid for. I addressed the issue to GREGORY. Instead of GREGORY apologizing to me for the inconvenience, his exact response to me was, “Ugh, I am NOT dealing with this child today! “, (referring to me). *I’m 25 years old, a long way away from my adolescent years* I was appalled but not surprised based upon his previous rudeness towards me. I have spoken to his manager about his rude manner of handing my food also his overt way of expressing that he does not care for me as a person or as a customer. His manager reassured me that she has spoken to him numerous times regarding my previous complaints but yet, he continues to treat me the same. I feel that GREGORY needs some tough love from upper management. I used to patronize this location 2-3 times per week. Now, thanks to harassment from GREGORY, I only come once every 3 months, to avoid coming to Popeyes hungry & happy and leaving Popeyes upset, confused, and hurt from GREGORY. No customer should ever feel the way GREGORY makes me feel when I leave. Please, can someone, anyone, give GREGORY a customer service training lesson. I’m a huge advocate for establishments providing world-class customer service to each of their customers, especially faithful patrons.

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Mary W July 8, 2014 at 9:00 am

OPEN A POPEYES CHICKEN UP IN ALLIANCE,OHIO NOT A FAN OF K.F.C……….WE MUST DRIVE 2 HOURS AWAY FOR POPEYES WE WILL BE WAITING…………..THANK YOU

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Darrell July 8, 2014 at 1:11 am

Dear Popeyes – CEO; CFO; COO; and disparate Manage teams,

Today (7/7/2014) at about 5:55 P.M. – Pacific Time, I experienced behavior from a couple of your employees at store # – 3322 in Los Angeles (Watts) California – behavior that I have seen escalate over years, in the customer service industry. Which includs horse play of all kinds, while handling the customers purchases (company property – food sold to the customer and or materials, murchantdise etc.) with no consideration or care for customer who is in their presence, while laughing and exchanging flippant remarks with coworkers about each other but mostly related to customers they do not like, for one reason or another (race, age, gender… ). As I have witnessed this pointed towards others (while waiting in a line somewhere) many time and most of those times it translated into the above. My experience today hit hard because I entered store #-3322 having had a difficult day I may expressed a some tension in my facial expression. I noticed the manager (slim built black male wearing a green shirt) and another worker (slim black male wearing a red shirt) looking at me and aparently commenting on something about me. No problem there, as we all have right to our oppinions. The problem developped when the server (a young lady wearing a red shirt who I’m assuming her name is Jordan – the name that appears on my receipt) took my order for 3 combos with specific instruction for all 3 combos, and I stood by and heard the server pass on those instructions (in one order a side of red beans and rice [more rise than beans] became the issue) to the manager – who was preparing the orders. The manager acknowledged. Through the duration of the above mentioned the manager and the other male worker made flippant remarks of which I caught short phrases like: give him more beans than rice , I don’t care what he said, he’ll get what he gets, look at him. Just before my order was presented – by the manager the other male worker went into the east coner of service area out of my sight and I could still hear him making similar comments to the manager. When the manager presented my order I decided to check it for accuracy (reasonable portion of beans to rice ratio and found what appeared to one teaspoon of rice, a few beans and an overwhelming portion of bean juice. I firmly but respectfully brought this to the manager’s attention, he tried to put it on the young lady – saying he asked her again was more beans than rise and she said yes. I informed the manager that I was watching and listing the entire time and did not see or hear the server respond to no such thing, that I was prompted to check my order due the negative comments and behavior of him and the other male worker. The young lady appeared to be afraid to comment in the presence of the manager and did not acknowledge anything. I then advised the manager to correct my order and he did – with the same flippantly negative adtitude that he expressed through the duration of my visit. Please don’t take my word for it you top brass should – if you don’t already have people frequently visiting your store to test the quality of service that your employees are rendering to your customer for the ample profit that your company is receiving. If done right you’ll find some very eye raising results.

Thank you for your patience in reading my complaint, and the tasty food that you serve,

Darrell.

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Luke Stephen July 6, 2014 at 4:07 pm

Hi, I’m writing your company hoping to get some answers about your Popeye’s franchises located in Germany, to be more pacific your restaurants that are located on Ramstein Air Base and Vogelweh Air Base. I know that AFFES has something to do with your company but I would rather deal directly with the big cheese instead. My concern is that for the past 2 years we have not had a Popeye’s restaurant in the KMC Kaiserslautern Military Community for quite some time now and know one seems to have an answer as to when we will get one back. Both of the buildings have been shut down. To get your famous chicken you have to drive 45 minutes to Baumholder Air Base and this is not a nice drive. Now add the cost of gas and then buying the chicken, this adds up. I’m really not a fan of KFC which is close by but it is out on the economy and you have to pay in Euros, very expensive.It would really be nice to get some answers.

Thank You.
A hungry Customer

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Me-Lisa Palmer July 4, 2014 at 12:04 am

Well I use to love Popeyes until tonight I ordered 30$ worth of food and 2 med. Drinks but come to my surprise I got something extra in my cup a spider stuck in my cup without me knowing I drank almost all my dew when I was about to reuse my cup I open it and there I seen something in my cup when I went to Popeyes to have them correct it they told me how do I know you didn’t put it in there wtf I forgot I like drink spiders unknowingly grrrrrrrrrrrrrrrrrr yall need to contact me ASAP

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