Popeyes Corporate Office

Popeyes Corporate Office Address

AFC Enterprises, Inc.
400 Perimeter Center Terrace Suite 1000
Atlanta, GA 30346

Contact Popeyes

Phone Number: (404) 459-4450
Fax Number: (404) 459-4533
Website: http://www.popeyes.com
Email: Email Popeyes

Executives

CEO: Cheryl A. Bachelder
CFO: H. Melville Hope, III
COO: Andrew G. Skehan

Popeyes History

Popeyes is a wholly owned subsidiary of AFC Enterprises, Inc.

Popeye’s was founded by Al Copeland in 1972 as Chicken on the Run.  The first restaurant was located in Arabi, Louisiana.  After initially losing money, Copeland changed the recipe to a spicier blend and re-opened the restaurant as Popeyes Mighty Good Fried Chicken.

In 1976, the first franchise location opened in Baton Rouge.

By 1986, there were 500 restaurants in the chain.

In 1989, Popeyes merged with Church’s Chicken under the AFC Enterprises umbrella company.  AFC sold Church’s in 2004.

In 2008, founder Al Copeland died.

Today, the company operates over 1800 restaurants in 40 US states and 22 countries worldwide.   They are the second largest chicken fast food restaurant in the world.

 

{ 137 comments… read them below or add one }

Kathy Howard May 24, 2015 at 8:52 pm

Popeyes’s PLEASE bring back your ONION RINGS, they were AWESOME!!!! They are the BEST,! I have tried onion rings at other places and I can’t find any that I like. Your onion rings are better than the blooming onion at Outback.
Thank you, Kathy
Craving Popeyes Onion Rings! Winter Park Florida

Reply

Z MILLER May 21, 2015 at 7:01 pm

JOHNSON CITY TN LOCATION! THE WORST FOOD I HAVE EVER WASTED 25 BUX FOR IN MY LIFE. RUDE EMPLOYEES AND HAIR IN THE FOOD! UNREAL AND I WILL NEVER WASTE A DIME OF MY MONEY AT A POPEYES AGAIN!

Reply

Stacy brown May 20, 2015 at 6:14 pm

Well l stay in claxton georgia home of the claxton chicken. We have a poultry plant that supplies chicken to other restaurants but not a name brand chicken joint like popeyes or any other name brand chicken joint so it would do a lot for this small town to have popeyes come to its town

Reply

laura matheison May 15, 2015 at 4:01 pm

We visited the Popeye’s Chicken at 6161 E 82nd Street Indianapolis IN 46250 on 5-14-2015 around 6:00PM.
We ordered the 12 piece family meal with 2 large sides and biscuits . We received one small box. I asked the girl at the window if that was our complete order? she said yes, I asked if this was the 12 piece and where are the sides? she said its all in the box. One biscuit was just laying unwrapped on top of the bag.
I told her there is no way this is correct. she then had me return the box to her and the manager then asked her what was going on. The manager asked me for my receipt, which I gave to her.
she returned my $12.98 and then asked me to pay $29.99. Which I did.
After opening the food at home, It was cold, the biscuits were terrible, the chicken strips looked nice in appearance but was cold and rubbery. Mac & Cheese was very dry and hard.
Fries were cold.

we were very disappointed in the products as well as the service

Laura Matheison

Reply

Dr. Biagas May 7, 2015 at 6:26 pm

I just visited your store #11315, Mt. Holly NJ. I visit the location at least once every couple weeks when I am going from one function to another. Each time I have visited this location I have experienced rudeness and poor customer service at the hands of the shift supervisor who is of Middle Eastern descent. This young woman lacks customer service skills and is not only rude to customers but also to employees.

Today, as with each time I visit the store under her watch, there is never any freshly cooked chicken, never have any fresh jalapenos, and the top of todays poor customer service was the way she simply disrespected two high school workers by telling them “they need to pay attention and stop acting like they are stupid.”

Every customer order was wrong, and this is not the first but constant problem under her management. I asked today for a three piece, breast, wing, and drumstick, coleslaw, and two jalapenos. She obviously was frustrated with the influx of customers during the rush hour that is typical. Because there is never any fresh peppers I asked if she could get fresh peppers. She got the peppers and made the smart comment to the young employee that “these are the peppers for Mr. Jalapeno.”

I had to wait for the spicy chicken which took approximately 15 minutes. When the chicken finally arrived this manager placed the box of chicken, the cold slaw, and the peppers on the counter with the bag in front of me and walked away as if I was supposed to package my own food.

Let me just say, it is not that Popeyes provide a service, but that you would not have a service to provide if customers such as myself would not frequent the local store. If this is how you train employees to move into supervision then there needs to be a review of your training. This manager is simply rude. This has nothing to do with cultural differences, but her obvious dislike of the customers in the community she works and service.

I DEMAND that this person be immediately contacted and removed for training, including sensitivity training and race relations. She do a complete disservice to your corporate image.

Manuel

Reply

Ashley Cunningham May 2, 2015 at 7:55 am

After visiting the new location in Crestwood, IL I will never return!! After first being served a chicken tender wrapped in hair! I then received an undercooked pink chicken strip! After arguing with the so called manager Patrice who told me my chicken is suppose to be pink I was refused my refund even after showing them the nasty chicken!! I am pregnant and was sick after eating one of their strips! I will never return to a Popeyes and I will be sure to share this story wherever I can!

Reply

Stacy Love April 30, 2015 at 1:24 pm

I saw one of the employees on Ft. Benning smoking in his white car. I saw his name tag it said Danny

Reply

Joseph Kehoe April 28, 2015 at 7:04 am

On 4/24/15, I visited the Bolingbrook, IL popeyes location for lunch. I ordered for carryout because I had to get back to my work office. I returned to work and opened my box of popeyes and I noticed a cockroach inside the box. I have about 14 pictures that I took. I was completely disgusted. I called the local store to inform them, they offer me a “fresh meal” no I kindly rejected that offer and just stated that I’d call corporate, as I call corporate they aren’t apologetic at all which in my eyes this must happen often. Just completely unsatisfied and disgusting. Who serves a customer food with roaches, you’re telling me that these people don’t check the product before serving it ?

Reply

Ralph Batholomew April 23, 2015 at 1:54 pm

Recently my wife and I went to the Lehi, Popeyes to have a meal with our son. Everything seemed alright until about 45 minutes afterward, when my son and I had to rush to the rest room! I was having problems with my bowels for several hours after eating at this location. I tried to talk to the manager, and he basically shined me on. Telling me that it had to be the item I ate previous to coming to his restaurant. the problem with that, is that we all 3 ate different things, and all three of us experience issues with the food. We will never go to another Popeyes again. The Lehi survey wouldn’t let me in, saying my info. was invalid!

Reply

Ralph Batholomew April 23, 2015 at 1:58 pm

Previously we have had wonderful experiences at all the Popeyes locations we have been to in Florida, Georgia, and Utah. I hope its just a one time thing. But it could be the oil has been compromised at this location. I don’t know if anyone else experienced what the three of us did?!

Reply

James Gray April 23, 2015 at 1:21 pm

I can’t believe one of your franchisers fired a pregnant woman who was robbed at gun point. What part of you thought this was the right thing to let happen, well you’ve made it easy for me I will never eat at a popeyes ever again there are at least 3 other chicken places in the area.

Reply

TIM HIRSCH April 23, 2015 at 7:33 am

Here in South Bend Indiana the only Popeye’s location they have is full of a bunch of racist employee’s. I have been doing business with this location only because I love the chicken. I am a white male, the black patrons that come in after me get there food and are out the door, I have to wait 20 to 30 minutes for my 12 piece all dark meat meal. Which by the way is never all dark meat, always end up with 3 breast. So after 2 years of putting up with this I finally decide to call the store only to be told I am wrong and am argued with for about 10 minutes. And the only resolution offered was to bring the meal back and they would fix it. Well 30 minute drive and wait another 20 to 30 minutes to my food was not a responsible offer. So I decide to e-mail corporate and guess what no response from them. So long story short if you are white I would no suggest ordering any food from this location. I AM DONE

Reply

THOR April 23, 2015 at 2:32 am

I agree with Erick Myers-Van Pelt’s comment regarding the treatment of one of your managers in Texas. I hope the American public votes with their money and take their business to anywhere but your company.

Reply

Byron April 23, 2015 at 12:40 am

Shitpile corporation. You all had better make good with your former pregnant employee. Never going to buy food from any Popeyes restaurants or any Al Copeland restaurant again. I’m from New Orleans and am embarrassed by this outrage.

Reply

Erick Myers-Van Pelt April 22, 2015 at 6:46 pm

After reading about the pregnant woman in Texas fired over not repaying $400 stolen from a cash register, while being held at gun point, Popeyes is permanently off my list for fast food. You are a heartless employer and I hope you go broke.

Reply

J.C Migues April 15, 2015 at 1:36 pm

I have a good complaint for u. Went to local Popeyes to get the red stick tender special they have been running on tv just to be told they are out of that special. Now they are still selling tenders and I saw the advertisement last night so what gives. Why would Mr Roger’s the CEO and president still be running the ad. What a waste of money but apparently they have alot because I still ordered the tender combo and damn they were small as nuggets. Service was great as I was the only one in there at lunch time, now I no why Canes is beating you out. I’ll give them back my business. From Shreveport,La.

Reply

Lois Harris April 13, 2015 at 2:49 pm

Received chicken fried in old grease. .taste like it had been burnt

Reply

Debra L Gulan April 9, 2015 at 11:43 pm

I have never worked for such a DISFUNCTIONABLE company like this in my life !! I have over 8 years of fast food experience, I work well with others and love customers, without customers you have “NO” business !!!!! I have great ideas that I tell my boss but because I am a woman I get shot down, in other words, I never get heard !! I have a incredible back round, but that”s not here nor there I hope that someone or anyone will contact me !! I think send in an under cover person and just witness or observe and you can see what really goes on. LIKE UNDER COVER BOSS !!!! Thank you, Deb Gulan

Reply

Chrissy Randall April 9, 2015 at 9:41 pm

I went to your store in Baytown, TX on Garth road and I must say it is the biggest joke for a professional establishment that I have even seen in my life. We went through the drive thru and mind you there is not one customer inside the store and they had no chicken ready. One person was waiting when we pulled up and it took him forever to get his food. Total, we spent damn near 45 minutes waiting for chicken and the sorry employee finally brings and the food and doesn’t even apologize for the wait. I have always loved Popeyes but the poor service and quality has changed my mind. I will be going elsewhere from here on out. Totally RIDICULOUS!

Reply

Dora Gonzalez April 9, 2015 at 11:33 am

I am writing this to inform your co. how disappointed we were with the meal we purchased on April 7, 2015. Our total cost was $19.86 and it went into the trash. All the meal was cold and we only live about 3 minutes away from the restaurant.
The beans and rice didn’t taste right. The two white piece meal was ridiculous. The wing was so small it seem like a wing of a sparrow bird. We worked all day long outside and when we came in to rest before taking a shower, we saw the Popeye’s commercial. It was nothing like a hot meal. The onion rings were soggy, the French fries cold, and chicken, too.
I have never made a complaint, but I sure hate your co. not to flourish because of bad food. I hope you can correct this issue, we were excited to see a Popeye opened near our home.
(Popeye’s on Robstown, Texas) opened a few weeks back. I hope our next visit will be a better experience.

Reply

traceycarroll April 8, 2015 at 8:02 am

Im a new employee and would really love to speak with someone concerning…the job im very unplease with the way things are going..please contact me asap…before i loose my job thanks.

Reply

Scott Grossman April 5, 2015 at 2:42 am

I have had all kinds of problems with this location. Tonight was no exception. I ordered a 2 piece bonafide mild with a regular coleslaw and I wanted to up grade to a large mash potato, what I got was a regular mash potato with the gravy on the side. Then I ordered a 3 piece bonafide spicy with coleslaw and jambalaya, and what I got was mild instead of spicy. It seems that this location is poorly trained or just missed managed. The Popeye’s store number is #10520-1295-1. I would like to hear from the some one from corporate about this location upon receiving this email.

Reply

Dennis Draughn April 3, 2015 at 8:26 pm

I would like to know what do I need to do to open a Popeye’s franchise in St. Cloud, MN. We have two KFC”S and they are horrible. Could someone please give me a call or email me. (320) 774 – ****

Thanks!

Reply

Sara April 3, 2015 at 1:23 pm

I was in Popeyes with my husband and 2 girls last night I am from Louisiana and grew up eating Popeyes so I am a very loyal Popeyes customer. 4 or 5 of the employees who were young girls were arguing with each other in the store infront of other employees and a lot of customers. One of the young female employees hit one of them and all of this was ongoing in front of my two yound daughters. My oldest daughter and husband seen the girl hit the other girl in face I was busy ordering with the male cashier at the time. My daughter who witnessed the event continued talking about it while we were in the store. We decided to leave and carry out and not even dine in like we had originally planned. The female employees were using very inapproiate language there was a lot of swearing and they were in each others faces. The female manager on duty was laughing and did not even try to stop it for a while. One of the other ladies an older woman yelled for help asking a male employee to come out to the dining area and break up the fight between these 4 or 5 girls. I was not pleased at all with any of the employees and especially the manager for not handling the situation properly. I thought Popeyes was a family friendly restaurant. I will not be going back to that particular Popeyes on Candler RD and I will not give Popeyes any kind of business at all. That was unprofessional behavior on the employees who were fighting and the manager for not calling the police. I feel very unsafe and uncomfortable in that particular location and something needs to be done. I know there has to be cameras in there and someone from corporate needs to handle this issue. I tried calling the corporate number 404 459 4450 and no one answered and that is poor customer service as well. I don’t know the name of the person I had to talk to and it kept asking me for that information and asked me for help when I pushed 2 it took me back into the voice recorded message. I am very unsatisfied with the entire Popeyes experience I had yesterday in the store and by trying to call corporate to complain. Your customers complaints and opinions must not be important and you must be hiring anyone you can which is not a good representation for your company.

Reply

Chuck Gagne March 30, 2015 at 10:33 pm

Well very unhappy with service at store #3681 went throw drive throw ordered food was told it would be 13 minutes if I could pull around to front of store sat in car for a half hour and then was told we got a rush and we had to make more chicken to fill your order spent 39.46 and I’m a regular at this store I will no longer be Goin to this store cause I feel I was disrespect by your employees

Reply

Mrs. Guerra March 29, 2015 at 7:44 pm

To whom may concern; today we stop at a Popeyes at Austin Tx. My husband need it something to eat and he loves Popeyes. So he went in order a 3 pc. Tenders meal
We need it quick because he had a church activity to attend, so he opens the box and it was a 3 pcs of chicken (bone in ), goes back to the place and a few minutes later
Comes with empty hands, I ask what happen? He responds nothing lets go or I’ll be late ! I reply , but your food and he just said the lady is all mad starts throwing the food at me and I just walk away!
So I went in, stand and nobody offer to help.
So I exclaim “!excuse me, excuse me! trying to get someone attention ,but no respond than I said can someone please ,so here it come a Hispanic lady.
I just mention to her that I need it the order for the last customer . By this time I was not planning of deal with her, had in mind of just make a call and report the issue.
But then she just went off! and i didn’t wanted to cross words with her so I just took a picture and that’s when she got upset and started telling directly to me. I reply to her ” can you please do your thing and let’s take care of mine ! her words to me “go ahead take all the pictures you want send them to the news post them where ever you want I don’t care”! she thought that we didn’t understand spanish and started saying all this words in spanish and I reply to her In spanish ” Im not gonna deal with you, just need the order so I can leave” and she threw it at the counter and turn herself around , I just left the place.
Just to make sure , can some one respond back to me so I can provide with the address and pictures, Since she didn’t had a name tag and I didn want to make things worst by asking her name. I appreciate the time of whom may care about the issue. Thanks!

Reply

Leave a Comment

Want to make sure Popeyes sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: