Popeyes Corporate Office - Corporate Offices & Headquarters

Popeyes Corporate Office

Popeyes Corporate Office Address

AFC Enterprises, Inc.
400 Perimeter Center Terrace Suite 1000
Atlanta, GA 30346

Contact Popeyes

Phone Number: (404) 459-4450
Fax Number: (404) 459-4533
Website: http://www.popeyes.com
Email: Email Popeyes

Executives

CEO: Cheryl A. Bachelder
CFO: H. Melville Hope, III
COO: Andrew G. Skehan

Popeyes History

Popeyes is a wholly owned subsidiary of AFC Enterprises, Inc.

Popeye’s was founded by Al Copeland in 1972 as Chicken on the Run.  The first restaurant was located in Arabi, Louisiana.  After initially losing money, Copeland changed the recipe to a spicier blend and re-opened the restaurant as Popeyes Mighty Good Fried Chicken.

In 1976, the first franchise location opened in Baton Rouge.

By 1986, there were 500 restaurants in the chain.

In 1989, Popeyes merged with Church’s Chicken under the AFC Enterprises umbrella company.  AFC sold Church’s in 2004.

In 2008, founder Al Copeland died.

Today, the company operates over 1800 restaurants in 40 US states and 22 countries worldwide.   They are the second largest chicken fast food restaurant in the world.

 

{ 239 comments… read them below or add one }

Sharon Howard August 4, 2016 at 12:39 pm

The supervisor on duty at the Lockwood Drive, Silver Spring, Maryland location was rude and lacked good customer service this morning when they opened up the restaurant. I am not used to being talked to in that manner.

Upon leaving the restaurant, I believe I heard the cook say to her “you still should not have talked to her that way.

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Carol July 25, 2016 at 10:43 am

On Sat July 23 rd I asked to speak to the manager at Popeye on Dunlop st.in Barrie ont I Tina came on the phone and I ordered 2 16 pc plus 3 9 pc tenders with fries and biscuits and mashed potatoes and gravy to be delivered on the 24 at 5 for a celebration of life dinner, we went over the order twice to make sure everything was correct.5 oclock came and went on sun with a house full of hungry people I called at5.15 was told it was on its way it finally arrive at 5.45,I asked the delivery man what time did he receive the c all he said 5.30. When we went to take the chicken out the 3 9 tenders were not in the bag,called back and he said there was no order for the 3 9 tenders and I said we were charged for them,so he finally relented and said he would give it to us for free which was not true as the bill was 121.00 and change plus a 5.oo tip put on and that is exactly the amount Tina told me,and we had to go and pick it up. Terrible service their franchise should be taken away.Will never go back again!

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Casandra July 24, 2016 at 4:38 pm

I live in Crowley la where there is not a huge opportunity for restaurants I have few friends that’s employees of the restaurant where that are treated so badly from management love new the Gm is so afraid of her assistants that she is losing people she have people that’s been with her since Popeyes first open on Crowley and people she can call any time if needed but they are the ones she treats bad because one assistant and her husband has to work the same shift sometimes are this assist don’t like this person so Linda take them off the schedule and will not tell them just that you are not on the schedule this week who does that and one long story get someone in their with a backbone kinda good person but no backbone

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Terrance Hunter July 22, 2016 at 10:26 pm

I walked 8 blocks to Popeye’s restaurant and ordered the ten piece meal special, when I got home, there was only eight pieces, I called and was told that I could come in the next day and get the two pieces I was shorted, I was not told to bring the receipt, and the only receipt they gave me was the one for my credit card which didn’t have what I ordered, only what was charged to my card, when I went back in, I was told that without my receipt, there was nothing they could do, I told them who I had talked to on the phone and they told me when she worked next, I went back in when she worked and again I was told that I needed the receipt, I talked to management, her name was Precious, and again was told that I needed the receipt, I was not asking for a refund, I just wanted what I had paid for, I was upset, but I still ordered the boneless chicken wing special, I took two pictures of the size of the wings, about the size of a Nickle, it was a joke, I was Manager for Jack in the Box restaurant for ten years, if one of my customers came in with a complaint like mine, I would have made sure that they were completely satisfied with how I handled the complaint, mistakes happen, but when nothing is done to rectify the problem, then that restaurant has a serious problem, I will take my business to Kentucky Fried Chicken, at least there when they get a complaint, they correct the problem and make you feel that you are valued as a customer, I did not feel that way at Popeye’s

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Carl Firth July 20, 2016 at 5:58 pm

On this date at approx. 13:31 my wife and I went thru the drive in at Popeyes in Henderson store #11730 and ordered a 16 piece meal with 2 coleslaw and 1 mashed potatoes.
When we got home we notice that the order had 10 pieces of chicken wings 4 thighs and 2 chicken breasts. My wife called the store approx. 15 minutes later and asked for the manager whose name was Scott (who on every occasion we have eaten there he is never smiling or friendly) Rachel is the one who spoke to me and when she told him our complaint he stated he did not remember our order15 min later. My manager who I work for remembers things from months ago. In a town where hospitality is the business and customer service is taught almost as a religion this store does not come up to par.
We have received better service in the “ghetto areas of north las vegas.” It is a shame that your franchise owners cannot be contacted and they rely on managers who are inefficient and uncaring in their jobs.Managers who have no clue what customer service is. I am sure we would receive a better response from KFC and Churches.

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Natascha July 19, 2016 at 9:21 pm

This site did not have an option for refusal of service. I am absolutely appalled. My husband who is the local Detective for the city went to the named location to place an order for dinner after working 14 hours.He went through the drive thru, and yes his police radio was loud enough to hear. He was ordering a Chicken Po’Boy sandwhich and the gentleman chuckled and told him “the machine that makes the Po’boy sandwiches is not working”. Then he and other staff members began to laugh. My husband did not feel comfortable to try and order anything else at this time and said thanks and drove off. I completely understand everyone has their personal opinions on current events but this is absolutely rediculous. I am a biracial individual who is married to a great cop that has put his life on the line for many and who is a minority himself. To make jokes and a mockery of him as a paying custmer is absolutely absurd. I am not askong for anything for free, but something needs to be done with the staff of this location. Because I am sure if there were any emergency to occur at this establishment, the very same detective that they treated so rudely, will be the same one arriving trying to protect them. I will be reaching out to fellow departments and locals as well.

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Andy Jankowski July 18, 2016 at 10:11 pm

First of all Popeyes has made it almost impossible to get a hold of anyone to explain the bad customer service experienced
First number given to me by manager was a survey for free food …..not what I wanted
Second number was a generic cust service line that couldn’t tell me who the complain would goto
This complaint is meant for corporate to see how their franchises make the Popeyes brand look
Complaint is for store # 2648 run by franchise Sailormen 0010 located on Hillsboro Blvd in Deerfield Beach Florida

Please contact me @ 239 8228XX for details

I feel I have been discriminated against and not treated as a customer should have been

It has taken me an hour to get this far and honestly don’t think anyone will contact me

I have enjoyed your food for 20 yrs and it saddens me to give it up

I will share my bad experience on social media as that seems to get more results than trying to contact someone at corporate office which I have learned is impossible

I’m not looking for anything free just some respect that I didn’t get

Maybe corporate needs to spend more time with franchise to educate some more customer service skills

I will be fair and wait for a reply so I can give details. That will let me know how much Popeyes really cares about their image or customers

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Cindy Glaser July 17, 2016 at 7:52 pm

I understand this is a new place in Sioux Falls, SD and that it is going to be very busy for a while, however, I think you need to know the outside traffic pattern that is set up here is AWEFUL. Why did they not route the traffic to the North side of the parking lot instead of right next to the Handicapped area in front of the building?? It was impossible to back out with the incoming traffic right behind you. Makes no sense at all! By the way the food was great and the staff will get used to the huge amount of people. I did see a lot of people coming back up because things were forgotten too but it was packed!

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Angelia Washburn July 12, 2016 at 12:55 am

This complaint is about the Plano Tx Store on Preston.Not sure if you know this but their is one black lady in this store.who shuts down the drive thur early.I head her say to her employees.stop taking orders . and don’t answer the microphone.we are going to leave this customer at the window to run out the time ..I tired of waiting on these DAM CUSTOMER S I am not stating late.I want out of hear.I. am parked at the drive thur.behinds me 9 cars.I was the last served.they still had 20 minutes left.but she refuses many customers.she left me at the window .15 minutes to run out her time.( she was laughing the whole team was playing) I see my food waiting on the counter.but she doesn’t give it out .until 5 minutes before closing time.if you care about your restaurant see for your self show up Friday or Saturday.then you can see there are a lot of customers turned away.that should be waited on , your losing a lot of customers.PLEASE FIX this problem.when you fix this problem shoot me an email at angiewashburn7 at gmail.com .your help would be greatly appreciated Thank you Angelia washburn

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R.Cortez June 29, 2016 at 4:15 pm

June 28,2016 7:25 pm San Antonio, Tx.
This was our first and LAST time at this location.
We arrived at 7:25p.m. and FINALLY received our order at 8:08 pm The staff seemed more worried about the customers in the drive thru than your patrons in the dining area.
I tried to be patient the store was busy BUT C’mon 50 mins to get our food. So when I finally asked to speak to a manager the 2 mgrs. that were on site were in no hurry to speak to me. Finally a mgr by the name of Leslie came up and I explained my frustration and asked for my money back and/or my order which I had already paid for, she sighed as if I bothered her then said I’ll go make your order, its going to take 2 mins the strips are cooking…Last I checked It didn’t take almost an hour to cook tenders.
I tried calling that store today to speak to a mgr and the phone just rings. There were other customers who were waiting the same amount of time as me if not longer. One employee gave wrong orders out to not 2 but 3 customers there was so much confusion and chaos in that kitchen. When I told the girl again its now been 5 more minutes where is my food? She walked off and started grabbing and throwing bags around. Perhaps this is not the job for her. When I asked for my money back she did not budge.
This locations needs more customer driven mgrs. AND employees.

The address is 14107 Nacogdoches Rd.

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jaylinn June 28, 2016 at 8:58 pm

DON’T EVER VISIT COVINGTON OHIO SERVICE PEOPLE ARE RUDE MANAGER NEEDS FIRED!

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jaylinn June 28, 2016 at 8:54 pm

today I visited popeyes in 502main st in Covington services was awful they didnt give us folks and I payed for extra wings they didnt give it to me so I call to speak to manager she said my name alysia so started laughing at me told me it was not that SERIOUS mind you I did pay for it thats stealing never visiting any popeyes ever.

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Donna Allen June 21, 2016 at 1:26 pm

After my visit on June 21, 2016 I don’t think I will be patronizing your restaurant on Midlothian Turnpike in Richmond Virginia again I was dissatisfied with one the service to going to the driving in and not being able to get what I ordered and three talking with the manager at the time I feel that one the service is horrible

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Sandi June 17, 2016 at 6:13 pm

We visited the Redding, Ca. restuaranton Cypress Av. First of all, no one was overly friendly. Next they ran out of the special, magnolia chicken. They had no other specials. My friend noticed a board with daily specials that had been turned around so it couldn’t be seen before ordering. We ordered 2 meals that totaled more than $16. After a pretty disgusting dried up meal, my friend walked over & turned the sign around to be seen before ordering any outrageously priced meals! Nothing was hot, just barely warm. Getting back to the sign, employee said some rude things about it and told us don’t come back. Totally uncalled for! We had already said we would never eat there again. Then the employee who said she was the supervisor came out with another employee & wrote down the license plate #. What is up with all this crap? We used to look forward to eating at this Popeyes, but each time we have been there, the food got steadily worse. KFC rules again!!!!

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Paige June 9, 2016 at 4:10 pm

This experience today may have been the worst i have ever had at a fast food facility. This is my second time visiting this location, and both times were very unpleasant. The first time the employee whom worked the register was very rude and impatient. I asked her to simply explain the price difference and amount of food on the special, vs ordering a similar meal from the full priced menu. I told her i would like to order another piece of chicken with my two piece special, she then goes on to ask “oh two pieces aint enough for u?”. That was very rude and demeaning. Today I was going to order my food until I over heard an altercation she (the same employee) had with a customer. She was an older woman whom I recognized from being a very active member of the community. The elder woman was returning a meal she had purchased in the drive threw that was incorrect. She mocked the elder woman and accused her of “eating the food” and trying to return it. The employee argued back and fourth with the senior citizen until finally a manager interrupted, after several minutes. She was so insulting to the woman that it caused myself as well as another customer leave. I am so disgusted with this pop-eyes and its lack of management over its under qualified and ignorant employees. Several of my peers have also complained about this SAME employee and her horrible customer service. We have vowed not to return to this location until action is show to progress the lack of hospitality. I look forward to hearing a response, thank you.

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Eboni Thomas June 7, 2016 at 3:53 pm

I’m a regular customer of popeyes. I usually go to the one one 355 in Gaithersburg, but last night June 6, 2016 I’ve decided to go to the one in Germantown. Store number #117 address 19911 A Fredrick Road Germantown, Md 20876. I live 15mins away when i got home we had to warm the chicken up because it was cold. Also the chicken taste like it was sitting in old grease and not even fresh. I have a family of 7 we all got sick including me whom is pregnant. I took the 5 pieces back which we didn’t eat 10am as soon as popeyes open. The general manager on call Catalina Sosa repeatedly cut me off as i was speaking and was being very rude. She used no type of professionalism. I told her my family got sick and i just wanted fresh chicken. She told me to file a complaint with the food and administration. Was that suppose to be funny? I spent $42.91 June 6, 2016. I didnt want my money back or whole meal done over I just want fresh chicken. All I recieved from Catalina Sosa was an attitude and 8pieces of chicken rain check that wont even feed my family. Thanks for reading my concern

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Mary Donnally June 6, 2016 at 6:08 pm

I just want to say that I have never been to Popeyes chicken before and NOW I know why. THEY SUCK real bad!!!! I am in Chicago visiting my friend for her daughters graduation. We drove from Shaumburg into the city and stopped at the one in Ervin park to pee. They had the bathrooms doors locked and informed us that we could not use the bathroom unless we bought something. So, we decided to have lunch (to go) and bought chicken tenders. OMFG!!! They were horrific…. Oh, and let me say that the employees were horrifically mean and rude and short and snotty. They gave us Dr pepper and it tasted like brown water with a touch of sugar. We took it back and the lady not only made a nasty face at us but also rudly told us THATS JUST HOW IT TASTES!!! She did replace it with COKE, but that wasnt what we wanted. The tender strips were NOTHING but breading. And what little drips of meat that was able to be found in them was RUBBERY…The fries were what we in the resturant business call “DEAD….” They were awful. I was completely disappointed and unsatisfied and disgusted with my experience there.

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Koye Henderson May 16, 2016 at 7:41 pm

Just visited our Popeyes in Clute, Tx. They were out of all white chicken and had no fries. So we got a 12 piece meal only to get home and be shorted one. So 11 pieces for roughly 30 dollars. When I tried to call the clute number it is out of service. Please help.

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chris lindeen May 10, 2016 at 4:28 pm

483 E Route 173, Antioch, IL 60002 is the Popeyes i am putting in complaint about. i used to go to always above the KFC until today. I normally use the drive thru but got a hair cut next door. today (5/10/16) i placed an order and used the restroom.To my suprise the restroom was filthy and disqusting. toilet brushes on the floor,toilet paper on the floor.dirty old tile,urinal didnt flush and flies all over. after that i got my order and looked behind counter in kitchen area and it looked horrible. very dirty and unorganized. i am very disappointed that a franchise would look so bad. BTW i am calling health department tomorrow and reporting them. also the dining area looked filthy. I expect better from you.shame on you!

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Susan May 9, 2016 at 7:14 pm

RE: Unfair treatment by manager in store #16205 Sierra Lakes Pkwy, Fontana, CA on 5/7/16 @6:44pm

I was dining in and I had placed an order and requested a water cup because I don’t drink soda. I got the water from the dispenser and sat down with my meal. I poured the packet of Hawaiian Punch into my cup and proceeded to eat my meal and drink my drink. When someone from behind the counter approached my table and confiscated my drink by the time I looked up he was stating “this cup is for water only.” His actions totally caught me off guard. I than stated that if you would have asked you would have found out that I brought my own drink and added it to the water, I than lifted up the from the table (which was right in front of him) the packet that the drink was poured from. Had he or his employees been observing me that would have seen where the drink came from. He then began to tell me that he had already caught 3 other people stealing drinks. I said what does that have to do with me? His actions were so unprofessional, he was loud and rude. He came over to my table he did not address who he was he just assumed that I had stolen a drink. He has no right to put his hands on my drink or approach me with that type of mannerism. When I requested to speak to the manager he told me that he’s the owner. I will never dine at that Popeye’s again. I shudder to think on how he has approached other customers.
I was embarrassed and humiliated, I have never in all of my life been treated like. His employees there witnessed this entire incident. I know that people get the water cups and fill them with drinks that they didn’t pay for. This wasn’t the case and I’m sure that I’m not the only customer that uses Crystal Light or any other powered drink in their water cup.
I know that he has a problem with management and resolving issues because if he didn’t he would have never approached me the way that he did.
Thank you for your attention in this matter.

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Mrs brown May 8, 2016 at 2:55 pm

Store 9112 I purchased chicken today on Mother’s Day and I am a senior so the manager had to give me my discount while saying I must like it here instead of just thanks. I wanted to tell her I am reason they have jobs. She made me sound and feel like I am a chicken junky.

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Heather A Tollison May 6, 2016 at 10:25 am

Yeah I would like to bring to your attention that there was a harrassment with one of the cook’s that works at popeyes.The one on Pine Island.Anyway The cook’s name is freddie he harrassed me 5/4/2017 little bit before 12pm stating that I was suppose to give him a reason on why I didn’t talk to him the whole weekend long.He haulered at me called me a retard & a stupid bitch several times in a row,& said that If I didn’t quit lieing that freddie the cook & his bigger cousin nikki & kedra would all put me in ruth cooper asylum. 🙁 & makin me talk to him.& then had the nerve to get his bigger cousin nikki to talk to me.I got sooooo frighten out of my wit.I had just kept on minding my business.It all started with me saying “What!” Then Freddie said “What!” real loud then that’s when freddie started yelling at me like I was his dog or something.I’m not the only one that got harrassed.My friend wanda manson got harrassed & Then my other friend jackie martin.She also got harrassed as well by all 3 of them (nikkie,freddie,kedra) just like ganged up on her & I seen that for my very own eyes. & then I got also harrassed from freddie claming that I was the one that got larenzo & my friend jackie in trouble but I didn’y do nothing of the sort.When the cook freddie was using that against me.I’d like to have this reported A.S.A.P Please.Please email me at: htollison491 at gmail.com this is still goin on & All 3 nikki,freddie,kedra don’t know how to control thier hate against us employees there or the customers.Their treatin their customers like crap.I have already told Kachana Alex about this.She hasn’t talk to them at all about this matter.

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marshall April 22, 2016 at 5:34 pm

hi my name is marshall well i went to your store at 24 an w north ato buy some chicken on 04/22/2016 and there was alot of poeple there an they told us that we had to have the exzact money to pay for what we order an if i order something for 5.95 or 23.50 i would have to that amount never heard of that be i had to drive from the north side to the south side to get what i wanted thank marshall from milwaukee .wis

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Kandance Harlan April 13, 2016 at 5:15 pm

I have never in my life experienced this type of customer service in my life! I went to order seven specials and this store always try to convince you to get spicy and I told them I would wait. They said it will take 15 minutes. I was in the drive thru and it was like five cars in front of me. So I went parked right in front of the store by the drive thru so I could see when the car in front of me me was up. So when I seen the car I had sent my daughter in. They told my daughter they cancelled my order and all they have is ten pieces of chicken. I went inside the store. The manager said the exact words your daughter is lying. We proceeded to go back and forth. I told him to drop my chicken and he told me it would take another 15 minutes. I said ok I need your name and the store manager name. He told me he don’t have a store manager name and refused to give me his name. No one has on badges in the store. I told him ok go ahead and do my order and I’m going to my car to get my phone. When I walked in the store he was on the phone with the police saying its a crazy lady up here and she won’t leave. One he never asked me to leave and he called me crazy. So yes I waited on the police bc I did nothing wrong. Of course the police didn’t do anything and got his info for me. The store on 905 N Beltline in Grand Prairie Tx has the worst customer service and management I have ever seen!!!!

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Renne goins April 9, 2016 at 7:20 pm

Hi. I visit a popyes in new orleans the customer service was awful a manager by the name Carmen was very disrespectful to another employee she put down our food and walked off the service line I set there for about 15 to 20 minutes waiting on my food that was already made and ready to go so employees came up I’m not sure of her name I didn’t see her name tag I know she was kind of heavy weight and had glasses on and fix our food and she had a beautiful attitude even though the manager was so disrespectful so who do I talk to or how could I talk to someone about this issue that I had at this Popeyes I will never visit this Popeyes again the store number was 2383

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Katrina S April 2, 2016 at 10:12 pm

Where can I file a complaint for a specific Popeyes Louisiana Kitchen location? Today, I visited the nearest Popeyes by my house (Pennsylvania avenue, Brooklyn, NY) and was completely aggravated and disgusted with the treatment that I received. Upon walking in, the place was PACKED. The lines were chaotic and unorganized. Okay, no problem. I didn’t make a big deal out of it. When I got to the register, I ordered two $5 boxes and asked for two thighs and two breasts. I was then told by the cashier that I could only get either breast and wing, or thigh and leg. I’ve never heard this before nor is it in the fine print on the advertisement. I have been to other Popeyes locations and have gotten the two thighs or breast and thigh together as I requested. After being told that I couldn’t get what I asked for, I asked him if I’d be able to get what I asked for and just pay extra for it. I didn’t care how much extra. He told me no, and was completely unwilling to work with me. I gave in and just decided to get the thigh and leg like I was being forced to. After placing my order, I stood and waited for my food. While waiting, a woman standing next to me proceeded to order the same exact thing that I had just asked for, a $5 box with a thigh and breast. The man behind the cash register rang her up with no problem! What’s the deal with that? He then basically threw my bag of food onto the counter without telling me whether it was mine or not. This is not even the end! I decided to ask for a manager and BOY the manager was worse than the cashier! She was extremely rude and ghetto, siding with the cashier and telling me that I couldn’t get what I asked for, and told me I was lying about the other woman who ordered the same thing as I did. Needless to say I asked for a refund and traveled 30 minutes away to a better Popeyes on Flatlands Ave where the food was delicious.

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Mike Lopez March 27, 2016 at 6:51 pm

We come here all the time to get food. And every single time there is an issue. This is a bit ridiculous. Seriously. The one time we want some decent chicken, there is always something wrong. Today, went through drive thru for a small dinner. Got an 8 piece spicy chicken (asked for wings and legs please), then a Cajun fish po boy combo with fries and coke. First off, my fries weren’t in the bag when I got home. Even after the gentleman repeated it. The fish sandwich was old. There was hardly any actual fish in the cold breaded ‘filets’. It’s was basically cold bread with lettuce. The chicken was not wings and legs like asked for. It had everything mixed. I rarely say that I wasted money, but today that’s what it felt like. $20 for a bad sandwich and missing fries. Sad to say another disappointed experience at Popeyes. We’re really try giving this place another chance everytime we come and it never happens. I even tried calling the store several times now and got no response each time. Is there anything that can be done?

3/27/2016
Store 2631
Ticket #326
Total $20.77

Have the card receipt as well if needed.

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Shelley Knight Ordoyne March 6, 2016 at 8:55 pm

March 6 2016. 6:36 pm
We placed our order at 6:3pm for 12 pc dinner with 2 extra sides and gallon of tea Order # 4797 from server #24 Christina at store # 2635 on Hey 1 in Raceland, La. We proceeded to the window and paid. Then we were instructed to pull up and wait for order to be brought out to us when it is ready. At 6:55 my husband got out of the truck and stomped to the counter asking where his damn order was. He was told it was on the counter because they’d forgotten about it. Mid way through our meal, we realized that we had been shorted 2 pieces of chicken. I tried calling twice to complain,but as usual, the phone earlier just rings forever.
This branch has had issues for over 20 years. Obviously, management is lacking ability to train professional, courteous, and attentive associates to serve our community. The branch patrons return for the product not the service. The service is ridiculed all over town
When will corporate step up to improve the service for the franchise we love.

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Marcie Pellegrin March 1, 2016 at 1:21 pm

Pulled into the Popeyes drive thru at 4556 Highway 1, Raceland, LA 70394, Popeyes #2635 at 11:36am today, Tuesday, March 1, 2016 to grab lunch. NO menus on the menu board, I had to repeat myself twice for each item I ordered and in the middle of taking my order I heard her personal cell phone ring and then she answered the call…I was never asked to hold or anything, she rudely came back and I had to repeat my order once again. Couldn’t understand my total when she said what it was. Got to the window and was asked if I placed an order, I mean honestly why would I be in line if I didn’t place an order…nothing was fixed, drinks or anything. Finally started receiving my drinks and then meals, did not receive any napkins, wasn’t asked if I wanted ketchup. Arrived at my destination, checked my order and the order was incorrect also, I ordered 3 combos, two 5 piece tender meal with French fries and large drinks, one mild and one spicy & one surf & turf…the mild 5 piece tender combo was only a 3 piece so I paid for food that I didn’t receive. Normally I would’ve went back to the location and correct the situation but I did not feel like dealing with anymore rudeness from this location. My receipt has 6 Tyese S as the cashier and my order number was 4934.
I have never had an experience of this sort at any Popeyes and I’m not sure on how serious anyone will take this complaint but working in retail I know that the customer is right 99% of the times, you do not answer your personal phone while working and especially not handling a customer and you are to be nice and friendly at all times!!!

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Teresa Segars February 9, 2016 at 11:22 pm

I placed an order at the drive thru on Friday, February 5, 2016 consisting of 2 shrimp tackle boxes, a 4 piece dinner and 2 apple pies. I pulled forward and paid for my order. As the cashier hands my card back to me she asks me to pull forward because they are waiting on my shrimp. After waiting for 20 minutes, I was able to get the attention of an employee bringing food out to cars that pulled up AFTER me. I asked the employee to please check on my order and explained to her that I would have gotten out and checked on it myself however I had my 4 month old twins in the back seat and could not leave them unattended and it also would have been too cumbersome to bring them in with me especially considering that it was 48 degrees outside. At approximately 7:05 pm a different employee came with my shrimp tackle boxes, told me thank you and was turning to leave. I had to ask her where the rest of my order was. I explained to her that I had a 4 piece dinner and 2 apple pies as well. She took my receipt to go check on it. She came back out at 7:11 pm with my 4 piece dinner and told me that it would be 1 minute on my apple pies. Finally, at 7:15 pm she came out with my dessert. I told her thank you but at that point I would need a manager and a refund. The manager came out promptly, I explained to her that I had been waiting for 45 minutes and did not feel that I should have to pay for my food. She did not argue with me, in fact she apologized and gave me $20 for my purchase and let me keep the food. Yes, I am satisfied with the way the manager handled my complaint and request however since my daughters have been born (4 months ago), I have visited this Popeyes restaurant 3 times and EACH time I have had to wait at least 20 minutes for my order. I am not sure if it has something to do with 2 other nearby Popeyes restaurants that have closed within the past year or so but there is absolutely NO reason why I should have to wait 45 minutes for an order valued at $20. I could understand if I had placed a large order. At this point there is ABSOLUTELY NOTHING that ANYONE can say or do for me to visit that location ever again. That staff needs some intense training on procedures, protocols and customer service IMMEDIATELY!! I have no words to describe my disgust and disdain for the experience that I went through 4 days ago. In fact, it has taken just that long for me to be able to calm myself enough to file this complaint. I trust that this complaint will be taken seriously and ALL of the staff at store 3027 be trained properly to serve customers as though they matter.

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Jack February 8, 2016 at 12:33 am

Hi i used to Work at one of ur establishment station at Lodi ca…. Although I’ve enjoyed working there my time there was cut shortly due to poor management and lack of leadership. What I don’t understand is while employed there, the store manager seems to not be honest. As a cook I understand my duties and work my hardest to achieve and meet the requirements set there, I understand why their asking to clock out on time mainly due to the high labor rate, but what i don’t get is there telling us to clock out and go back to finish our station, which I believe by law it’s not possible to work while off the clock… They done this to me a few times….also my brother has not yet been paid or giving his first check it’s been a month and still haven’t seen anything from them…. When asked they seem to have an excuse to why his check is not there, but insisted they pay him from there own pocket which he has to pay back….they never scheduled him but yet he’s still active on there payroll.. When asked they say they need to free up 30+ hrs for him to work. I ask if I was to take30 hrs from my shift will they schedule him.. Yes was there reply…. So I cut my hours but yet he was still not scheduled when ask they avoid the questions. Fed up I decide to quit my job so my brother could start the reply I got from them was no he will also be terminated, which I feel is discrimination…..because I’ve decide to leave they’ll fired him for no reason…. Pls get back at me with an answer to my problems…. Ty

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Constance Sass February 7, 2016 at 9:21 pm

My first and only time at Popeyes in Sterling Heights Michigan. Never again. The young lady taking the order was super nice and I never being there before was trying to decide. I got the Tackle Box for $4.99 and I wanted some chicken. I asked on the 8 piece dinner , she said you get one side, 4 biscuits and 8 pieces of chicken, your total would be $20 and some change, ok, I will take that. I asked if that was the total with the tackel box? She replied no, it would be $26 something. I said 20 for an 8 piece meal,? Yes she said, I said ahhh, cancel that meal, I will just order the 10 piece chicken for $12.99. The lady filling orders behind her threw her hands up in the air and was upset that I changed my order. She took the 4 biscuits and threw them back up on the line and said here some biscuits for whoever. Then she walked away. The young lady taking my order apologies for her actions quietly to me. I said I was sorry for my lack of experience ordering here. Why pay 20 buck for 8 pieces of chicken 1 side and 4 biscuits when I can get a 10 piece for 13 bucks and 2 bucks more add a side,. Anyway, after she assembled my order the lady just tossed my bag up on the counter, I had to ask if this was mine because other customers were waiting for their order before I arrived. She snipped yes it’s yours,…so I left…..get to work to eat….and my chicken leg still has feathers on it as did a wing. Seriously? Yeah, I took pictures!!! Southern hospitality sure went south up north here!!!!

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Scott schoener February 5, 2016 at 11:12 pm

Just woundering if in future plan on openning franchise n cambridge,ohio i would like to help ..manage it or just be happy if had one..

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Popeyes Customer Service March 1, 2016 at 1:10 pm

No plans bud, beat it

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Sharon February 5, 2016 at 11:01 am

I went into the Popeyes at 5108 Clarence ave, in Naperville, Illinois right off of 111th on 2/4/16 at 7:45 p.m. I had the worst experience that I have ever had in customer service. Me and my daughter went in to get the 14 piece meal for dinner. We ordered and were informed that they had just dropped chicken and it would be about a 15 min wait which was no problem since I would prefer hot chicken anyway. While waiting my daughter wanted some banana pudding but they told her that was just a promotion so they didn’t have it anymore so she just ordered 2 apple pies. After paying again they realized that they did not have but 1 pie so they would have to throw 1 in the deep fryer. Again no problem because we were already waiting for chicken however, at that moment I asked the manager who had just told one of his workers to drop a pie in the fryer could he please drop in one more since we had to wait anyway so they both could be hot and he just kept ignoring me. So I asked again because maybe he didn’t hear me but again I was ignored. So I just asked the guy myself could he please put another pie in the fryer and he said yes no problem. He did and the manager was irate. He walked around the counter yelling at the employee that he was to listen to him and not me and never to do that again. Well the young lady that had just rung me up along with other employees were shocked and embarrassed(you could tell by the looks on their faces), she shrug her shoulders and silently mouthed sorry to which I responded she was so sweet and not to worry I didn’t realize it was such a big deal to ask for another hot apple pie. Immediately the manager turns around and says what did you say and I looked like huh, so I said oh I wasn’t talking to you i was talking to her and he stated I know but what did you say so I repeated what i had said. He then proceeded to flip out and tell me that I don’t tell his employees what to do and yes he heard me when I asked him about the pie but yeah he was ignoring me and he’s not going to waste inventory and on and on and on. I was like well I understand that but me wanting another hot pie is not wasting inventory because the pie the was up there already will I’m sure will be sold by closing time. He told me he was not giving me and my daughter the food he said that he was giving me my money back and he would rather throw the food away and to get out of his store. I was thinking to myself this guy is nuts. So I took my money back and I told him I would definitely call corporate and complain because this is so ridiculous and he told me I could complain all I wanted to nothing was going to happen and that he had had plenty of complaints before. I will no longer eat from any Popeyes. If this is the attitude of the employees that they hire and if it’s true what he is saying about him having complaints and his boss doesn’t care then I feel as though my money spends well anywhere and kfc here I come.

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JUNAID SHAW February 11, 2016 at 2:09 am

I HAD SIMILAR EXPERIENCE AT FINLEY BLVD POPEYES IN BIRMINGHAM ALABAMA, WORST EXPERIENCE IN 17 YEARS, THE CASHIER AND THE GUY ON THE KITCHEN WERE THUGS.

JUNAID SHAW

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K Marie April 13, 2016 at 11:39 pm

Worst location EVER. We will drive 20 minutes to another location because the manager at this one is a jerk. He doesn’t like you asking him a question….instead he tells you to leave. I’ve complained to corporate and asked for a response and never received one. I found out today the manager is the owners son.

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Mark Brick January 28, 2016 at 2:42 pm

I am a die hard Popeyes fan. I normally go to the one in Oxon hill, MD, where I used to live, because the staff is so great. I love the Monday-Wednesday two piece deal. Is there a place I can go to get more of the Popeyes “experience”?

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Amvem January 25, 2016 at 1:04 pm

The Popeye in Lansdale PA are ripping off customer’s. They are using Chicken the back bone of chicken and calling them chicken thighs. You can tell the difference between a bony chicken and a thigh. The corporate should investigate this disgraceful practice. They are degrading the company name and its reputation. My family love Popeyes chicken and this is the closes one we have since it opens. They need to open more joints in our area that is not run by people like them…they make it soo cheap that ruins the brand.

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BEN January 7, 2016 at 8:39 pm

I LIVE IN HAYWARD CA I STOP BY THE POPEYES ON HESPERIAN BLV. .,I PLACE MY ORDER AT THE DRIVE THROUGH. WAITED A GOOD 20 MINS OR SO .
BEFORE I GOT TO THE WINDOW TOO PAY FOR MY ORDER. {$15.20} . HE GAVE ME MY SODA AND CHANGE.
AND THEN HE SAID I AM WAITING ON YOUR CHICKEN WINGS AND I DON*T KNOW WHY. THEN HE SAID PARK IN FRONT AND WE WILL BRING YOU YOUR ORDER. SO I PERCEDED TO PARK IN FRONT .THERE WERE 4 OR 5 OTHER CARS ALSO WAITING. I WAITED 10 MINS OR SO .FINALLY I WENT INSIDE WITH MY RECEIPT.COME TO FIND OUT THAT A POPEYES EMPLOPEE HAD CAME OUT TO THE PARKING LOT AND GIVEN MY ORDER TO SOMEONE WITH NO RECEIPT. PROBABLY A FRIEND OF HERS. I WAITED OVER 30 MINS. IT TOOK ME ANOTHER 10 MINS TO GET MY MONEY BACK. NEEDLESS TO SAY YOU WILL NEVER SEE ME AT POPEYES AGAIN.

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Montoya L. January 5, 2016 at 1:39 pm

I live in fergus falls,mn and the closet Popeyes is an hour away which is located in Fargo,nd after placing order and waiting for almost 45 mins we get our order and drive an hour back home I opened the food the two piece white I ordered the chicken was old and I also ordered 12 of the new spicy wings I was only given 5 when I called to complain she tells me well I’ll give you the 7 wings said nothing about the old chicken she was very rude that was my first time going to that location service and food was terrible I used to be a supervisor at KFC and we always handled our complaints and made sure the customer was happy not at that Popeyes

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Charlotte December 24, 2015 at 1:25 pm

Popeyes has two locations in Chattanooga Tennessee. the location located on Broad Street is excellent. however the location on Brainerd Road has been a disgrace from inception. they continuously run out of chicken or have an attitude about taking orders. I was desperate in need of bringing a
covered dish for a Christmas party, therefore
AGAINST MY BETTER JUDGEMENT I stopped at Popeyes on Brainerd Rd. I orderd a 10 piece meal with no thighs.
I was rudely informed that I couldn’t. To the staff credit they suggested 8 piece meal anyway I liked it. However when I reached my destination the entire order was wrong including the vegetabled.

.
against my better judgement I went to the Popeyes on Brainerd Rd. I ordered a 10 piece chicken meal, yes stated I no longer wanted size

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John e. December 22, 2015 at 11:52 pm

Popeyes screwed my order up so bad and told me to come back for a replacement meal. I was told to give my name and everything was fine. The next day when I tried to pick it up they told me there was no such exchange. They reluctantly relented after I brought forth receipt. I was given a piece of paper to redeem a free meal. The next day I go to redeem the meal sit in line ten minutes only to have the lights shut off on me a another lady and have the manager come outside and “rudely” tell us she was closed and her clock runs give minutes faster than ours. I ate KFC. I hate kfc

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Bonnie McWilliams December 18, 2015 at 10:03 pm

Me and my wife went to Popeye’s today and they screwed the order all the way up and then when I asked for it to be fixed was then giving attitude by the employee I was overcharged for my order and was totally unsatisfied with the food!! I asked for manager was told there to busy I wound up waiting for 15mins just to be overcharged and served wrong food this needs to be fixed

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Ann December 17, 2015 at 4:04 pm

How can I get in contact with CEO ? There’s something that needs to be brought to their attention about Management at of the stores !

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Ranelle Ominski December 15, 2015 at 12:00 pm

The popeyes in the Bahamas in under very bad management by one of the managers name Kendel . I don’t remember his last name. He has been intentionally firing workers with no reasons at all just to hire more people like him,and wat I ment by people like him , I am referring to the guy community.and its unfair because he’s doing what he wants and know one knows except the previous workers . And the restaurant hasn’t been opened long enough to firing employees. I aslo know one of the employees that was fired because he only asked for his check. Everyone else got paid but he didn’t because he had to open a bank account. After he did he went back . Manager Kendal told him come back tomorrow,so he did which was Friday. He came Friday ask for the pay check but manager kendal told him wait by 5 :00 but the employee had to work at that time. So he ask for his check when he knocked off from work. The manager gave him attitude and told him come Monday again. The employee was also sick and wanted to go to the hospital/ doctor. And as of right now he hasn’t gotten his money yet. He had to sell his phone just to get something to eat over the weekend. That is terrible and something should be done.if not I am going to reach out . Please do something about it.

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Ranelle Ominski December 15, 2015 at 12:03 pm

Please check this out as soon as possible.

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Tiffany December 14, 2015 at 9:34 pm

How can I get in contact with a CEO of the company…. There is something that needs to be brought to their ATTN.. About one of their restaurants employees..

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Irina December 6, 2015 at 9:53 am

On December 4 I stopped at Popeyes in Roswell rd . It was late , some 11:30 ish pm and I was tired from the 12 hour work shift and that’s why I did not check my order there . I was charged for 6 pieces of chicken and hot just 2. It’s not about money – it’s about attention, work ethics and attitude. The employee chose to work there, nobody forced her to do that, so she had to do her job properly. Apparently, she did not care. Bottom line – I will not eat there again and will warn everyone on Facebook and Twitter
FYI

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Carla l December 11, 2015 at 12:27 pm

I can relate to ur complaint, I went to a Popeyes chicken I Milwaukee and that was one of the worst experience I’ve had, I waited 45 min on a screwed order and when I asked to speak to a manager, after waiting to speak to her for over 5 minutes, she was just as ignorant and rude as the employees working under her substandard supervision

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Lawryn Bonner November 25, 2015 at 9:11 pm

I just sent my girlfriend to get your “fried turkey” today before I got off work. The turkey was not what I expected and I called for a refund. I asked to speak to a manager andshe was so rude. The turkey is in all original packaging and receipt in hand. I was told they do do refunds and the turkey had yo be cooked 🙁 What kind of business does this? Someone should do something.

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steven gierke November 21, 2015 at 5:08 am

three times I put a complaint in your west Chicago IL. store never got an answer I’ve gone there since they wouldn’t answer my complaint the worker was rude and told me they don’t make mistakes two times I’ve ordered mild and got spicy I like popeye chicken but I don’t think i’m going back please reply thank you steven gierke st Charles IL 60174

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amaris November 19, 2015 at 4:01 am

Tamanna ehktear district manager and aashique masum general manager blamed me for stealing my employment file today 11-18-15.. On Monday 11- 16- 2015 at store #5759 frelinghuysen ave. Newark nj. Mr. Tamanna said I went into the office and took the file. I’m the only non- Bangladesh manager. Tamanna has been pressuring me to leave (Quit) because he wants aashique masum wife saima to become manager. They both get paid cash and are illegal immigrants( who lives in the basement of tamanna home) Mr. Tamanna ehktear said he had video but didn’t want to show me. He showed other employees. I told mr. Tamanna ehktear and aashique masum if im guilty fire me. He didn’t say anything. I want to see the video and other videos of when aashique masum was cleaning the office. He didn’t want to show me. I’m not secure here they can try to blame me for anything ( example stealing money). They are dangerous people who are racist, and want to give me a hard time with cutting my work hours on the schedule I’m manager. Masum aashique makes the schedule for two stores. I been with popeyes company for years and now there is a problem. They want me to leave to bring in masum wife saima who has no experience with management.

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Kay. Tanton November 18, 2015 at 12:00 am

Hello. I dont hear from you a while why not respond ?? I need. To know. They stole my money $120.00 manger refuse call police won’t help me. Because Iam hearing impaired. Manger. Not right. Not help. Me and my friend. But. I did report police. Fill. Out all. Paper. What happen. I ask manger. Go see. Camer video. She can’t. Only suppervice. I ask manger. Call. Suppervice Wait wait wait. Then call. Police. She still refuse. I am very upset. Hope police find out who stole my money $120.00 Please. Help. Me get all. Straight out. Why she refuse help. Me. Sad can’t believe it. Her look bad Anyway hopefully hear from you. As soon thank you. Kay. Tanton

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Kay. Tanton November 13, 2015 at 6:49 pm

Iam very dispoint Mr and. My friend. Pam eat. Then. I take Pam.
I look. My wallet gone. Went back five Min away. My home.
I went in Cynthia she. One found my wallet. Gave to me
I open. Money. Gone $120.00. Very upset. Went home. And told. Pam. My money. She said what. Go go back Popeyes. They have camer. We did went back
Pam and me look at camer. Look. Where. We sit table. Yes can see. We sit
I ask manger Angela please. Look. Who took my money. She said only suppervice open look. And. I told her. Please call. Suppervice. But. Suppervice never. Call. Back. I ask anglea call police. She refuse. I was very surprise. She not help. We are deaf impaired. She said will. Not call police. So I ask. Man eat dinner not mind call police. Manger. Refuse. Call. Police. Man said. Really. Told her. Why cant you call for them want call police. Anglea walk away. He act surprise I thank he try help. Me but he leave it. We. Stay. A while. Anglea. Got paper. I write down what happen. Anglea. Suppose. Call me never. Did.
We. Did Went to police. Report .. We are wait for police. Will. Tell us. Who took. My money… Manger not very. Good. And Cynthia. Act. Look funny.. We. Are upset. Money. I work clean house to earn. Money gone very upset.
Popeyes. South cherry lane. Fort Worth Texas. 76108. Thank you. Kay. Tanton
Hope. Hear from you soon.

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Melissa November 10, 2015 at 11:01 pm

I’m very unhappy with store #11867 that’s the Kyle Texas location, the management there are very unprofessional the speed of service was poor as well as the quality of the the food not to mention the prices and your so called “specials” Popeye’s has to offer. Me and my family were not greeted as we walked through the door the employees that were sitting at the peak table just stared at me and my family up and down in a rude manner did not greet us not a smile nothing. I refuse to allow my family or friends to return to this location.

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MDS November 9, 2015 at 4:28 pm

Popeyes in Carmel Indiana is absolutely horrible. Extremely rude staff who doesn’t acknowledges you whatsoever. Chicken was dry & cold and the biscuit was as hard as a brick that you could have used it as a hockey puck. Employees weren’t dressed in uniforms nor were they wearing any form of hat, hairnets nothing. The sweet tea tasted like it had citrus in it and the employee I said something to argues she made it and there was nothing wrong with it. First of all you NEVER argue with a customer, second it’s us customers who pay you your wages. Without the customers you’d not be employed.

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Brittany Chambers November 3, 2015 at 10:04 am

I previously worked at Popeye’s in the Charlotte, NC area last year. When I working there I didn’t receive three or four of my checks. So this year in late September early October I believe I received some forms about my missing checks that I didn’t receive. I filled them out and faxed them about in. Its now early November and I still haven’t received my checks from them.

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Tyneah Curry October 14, 2015 at 9:37 am

Hello,I live in warner robins,Ga.Every time I go to popeys when this one manager work she is real nasty to me.I,be retuned meals twice while she is working.When I went yesterday 10/13/15. She gave me the real old chicken that should have been in waist.One peace did not have any skin on it.I notice also of this manger was up front in front of the whole store telling her she is week and other things. It was unprofessional. I also notice this same manager charge one person for extra sause but this guy that she had typed her numer in his phone while sitting up top of the wood part up high by the eating area.One of the worked told the customer how much it was for extra sauce and she took the sauce and gave it to the man free. That nit rigjt when i have to pay for extra sause. I went around 4_5.She is a little thick she had a blue shirt on I believe.The reason why I know how a manager should act is because I was one. My phone number is 478-442-6979

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wanda cooper October 9, 2015 at 8:28 am

Yes, my name is Wanda Cooper and I was once a manager at the Popeyes located in Essex. At this time I have been removed of my duties there, due to discord and confusion bought on from the district manager. He does not promote order or responsibility for any actions that occur in his store. He has employed another manager who is under age and highly unqualified to perform expected duties, this manager has showed up two hours late on three different occasions and has also left a shift 7hours before it ended with no excuse or motive. This manager, I have written up, reported her to my district manager and still he chose not to intervene but instead tell me, I was responsible for taking care of it since, supposedly he had given me authority over them. I continued to ask for his assistance with this manager since , all my counsels with her still didn’t solve whatever problem she had with me. He has another young lady responsible for the scheduling of the employees including myself. She is also immature and inexperienced yet he gives her way to public control and she is not qualified to do so. She also keeps alot of drama and confusion. This day of the incident, October 7th, 2015. The younger manager who I had been reporting on comes 2hrs late for the shift. I informed her she was not needed and why didn’t she call? She then responded with a negative attitude, that she didn’t have to answer to me and she does what she wants, I am not the boss. I immediately called my district manager to inform him of the situation, all while she was yelling things at me, and I on the phone with him. He again had a very passive attitude about the situation and did not adhere to my plea of assistance. I called him earlier @ 8:30am to report to him that she had sent me dirty text messages that Monday, stating I wasn’t the boss and other text I care not to share, but were indeed disrespectful.I asked him to be there at noon, the time she was scheduled to assist me in the matter. He agreed but of course, like any other day he says he will be there, he was not. The day of incident could have been prevented long before it happened, if my district manager had been a manager and supported me and the claims he made, that I was the leader and them the follow, this situation would have never occurred. The district manager is very inactive in the business and does not see or interfere with any thing that takes place there. He continues to promote young people without any experience, no training provided and expects operations to be smooth. I am addressing the situation to corporate because as before he will not speak up for me and wants to ignore the claims he made to me and then address others with what they want to hear. Always unorganized and never truthful with his statements. I really enjoyed my experience working for Popeyes, and though I am aware I made a serious mistake, I contributed more Good then Bad. Unlike the other managers who he praises, I exemplify excellence, I maintain respect for all people and I serve from my heart. Cause not am I good at my job, I am wonderful as a person and I have the ability to lead. They cant say that for the managers they have left. Only one that remains have potential and she learned it from me. I just want corporate to know the district managers in place here are not telling the truth and are ignoring facts to keep themselves afloat. Yet, I will stand up in the face of transgression, speak the truth and move on to other business. Thank you, again Popeyes for the learning and I will make better decisions.

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charleslloyd October 13, 2015 at 10:11 pm

Contact high level is needed

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Susen Almond October 5, 2015 at 12:47 pm

Initially I ordered through the Drive Through I was rushed because the young lady said she was on a timer.
I purchased the food for my husband. When I got home and gave him the food the corn was brown rotten like, and the chicken was dry and old.
I called over the phone spoke with Donna the manager she asked me to bring the food back and she would return my money.
When I arrived they had 2 other issues before me and when I was finally seen by Donna, she referred me to another manager. She was a shift leader. She never acknowledged me and had the nerve to have an attitude and didn’t make any eye contact.
Then I became disgusted because the store was nasty it was chicken grease all over the floor the only employee that looked half way decent as far as hygiene was Donna. I have pictures of the rotten corn and the dry chicken.
My whole issue is that when you serve someone something that is not pleasing to the eye. I would ask myself, would I eat this? If it doesn’t look appealing to me then surely it will not look appealing to someone else. The attitude that I received behind this entire ordeal was if I owed them something, and I’m the customer. My experience was Ghetto, unpleasant just down right pitiful. I believe it was disrespectful to Popeye’s chicken branding and that store should be retrained and all existing employees should be fired.
I was able to take pictures but I haven’t posted them yet I will give you guys a chance to make this occurrence right. Even though I was able to get refunded this entire complaint should’ve never happened. We have to do better!
Please note that this isn’t the first time that this has happened but it is definitely is the last! I hope you change for your business sake

Susen Almond
440-241-****

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Charles September 28, 2015 at 3:21 am

I was a manager at popeyes2576 I. Hillside new jersey and went to another popeyes in Newark to work. The district manager from hillside came into my work and made terrorist threats saying that he would get me fired from that location just because he has that kind of power. The POPEYES in hillside had gotten several health inspections weeks after I left and he blames me for that. He also made thretts stating that he would get me killed if i ever came around or near the store again. He also brought another manager that in the last month with his Father pulled a weapon on me. To where I work. On the next day when I was to receive my last check for $1768.00 was not there. I notified the owner and told him about the terrorist threats. He assured me that he would write me out a check and the he would speak to the district manager asap. And get back to me that day..that was 3 days ago. As of now I fear for my life so much that I went to the hospital. As of nowy blood pressure is 169 over 110. I can’t sleep . they the doctors have diagnosed me also a mental disorder due to work related issues. (Christopher pity. I’m asking anyone THAT reads this reach out to not onlye but the company. I NEED as much of support as I can get. I have all the texts that he sent and asking the manager from the other store to save the videos. To help my claim. I will be making a report to the police and if need be go the press. I’m sending this to all of me 768 face book friends.. So if things happen u guys know where to look…this is charles lloyd 908374****.

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charleslloyd October 13, 2015 at 10:15 pm

Still no response

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Monica September 25, 2015 at 1:32 pm

I visit location #2843. This location has the worst service ever. I wanted to order the full order of gizzards as a combo. The full doesn’t come in combo. You can’t have Mardi Gras sauce unless you by chicken tenders. You can’t even buy it. And you have to use the feedback coupon that’s on the back in 3 days of which you got receipt. Please do not go to this Popeyes in KC on Prospect.

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jay September 21, 2015 at 2:42 pm

Racial slurres being yelled out and discrimination on gendet no cool….. POPEYES IN AURORA,CO WILL BE SUED AS OF TODAY!!!!!! IF ANY BIG HEADS READ THIS YOU MAY WANNA LOOK INTO YOUR COLFAX AND MOLINE STORE IN AURORA, CO, 80010 THAT SERVICE COULD GET SOMEONE HURT BIT JUST SUED OKAY? BUT FOR NOW WE’RE SUEING… HAVE A GREAT DAY

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kim September 21, 2015 at 12:16 pm

Trying to find info to apply for job and get nothing, in spring valley new york

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kim September 21, 2015 at 12:14 pm

Love popeyes, one just opened up in spring valley new york, I have been looking and trying to contact tbis place to apply for a nob and its impossible to find out or get any info..which is very frustrating…please help

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edward September 14, 2015 at 8:56 pm

me and my family stop in to the new popeyes in niagara falls new york to eat dinner. i must say it was by far the worst place i ever went to for dinner. we could not understand anyone who worked there,the chicken was so dry that if you put it in a gallon of water it would still be dry.the large side dishes were so small we were lucky if we each had a spoonfull the price was really high.and they seem to want to only give the wing pieces in the 11 piece chicken.when i took it back up to let them know the worker grab the chicken with there bare hands and put it back on the warmer.i for one can say i will never ever go there again.the workers all were so disrespectful and rude. the floors were dirty and tables were not clean.plus we didnt ge all of are order,and they wanted to charge us 3.99 for a small drink.i really dont understand how you can stay open when you treat people like that.from now on when my family wants chicken we will go to wendys for there chicken sandwich, cause it will be better and not as dry as the chicken from popeyes.

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bernard lowe September 13, 2015 at 7:21 pm

i live n baltimore md 4417 wilkens ave 21229 i went to ur store popeyes#3262 i got a 20 peace spicy -mild 10 peace bisc lg cajun fries coleslaw mashed &gravey lg it cost $38.15cents i am a half hr away from this store i got home & my chicken is full of grease & it old & they gave me all spicy & only 2 breast when ur it box does have 2 when it should of had 4 ive try calling ur storeat 6400baltimore national pike batimore md 21228 410744-0037 i call 5 or more times no one answer that store was pack when i was there i like for some one to call me i went on ur other popeys site & ur1800 popeyes to contact some one to call me mr or mrs bernard lowe 410 536-0302 i lke my money back or a food card for the price of pay not happy at all i go there all the time . this is not how u treat hard working people mr bernard lowe

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Jennie Strickland September 10, 2015 at 5:46 pm

My husband and I ate at Popeyes in Rome Georgia this afternoon and our order was not right my husband went up and told them that he ordered regular chicken and not spicey and could he please get what he ordered, they fixed the order but all of them had to laugh about it first, then the second shift supervisor came in to work and he got their early so we sat in the dining room cursing the whole time talking about his personal life this is uncalled for and very disrespectful for the customers. We love Popeyes chicken better than any other but we will not be eating their anymore. My question to you is this is this the only type of people that you can find to hire for employment especially supervisors?

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David September 9, 2015 at 11:27 am

Please consider opening a restaurant in Bedford PA. Direct access to PA Turnpike and Interstate 99. Would be a great addition to the other restaurants located here. (Tried using your contact email form, doesn’t work.) Thanks for your consideration on this new location.

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april hardrick September 5, 2015 at 3:03 pm

We love some popeyes. Big is coming to Hanson ky. Walmart, red lobster and a luvs truck stop we would love it if we had a popeyes. Closest one is a hour away.. best chicken, fish and shrimp ever!!!! Please consider checking us out!!! Sincerely April

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Calvin September 4, 2015 at 1:42 pm

I have never eaten at Popeyes and after reading these complaints- I NEVER will!

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mark zitta September 3, 2015 at 10:22 pm

22.72 order and did not get the right order called as soon as got home missing sides and chicken unable to contact location by phone 2hrs recorded message unable to answer the phone at this time try calling later ???????? no where on site to leave a message, not good for customer service… This was not good we haven’t patronized this location for almost the same reason in july 2015, then they did not offer us or even try to make up for the mistake…

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Mrs.Marcia Saahir September 3, 2015 at 2:17 pm

I just came from store #2513 in East Orange, NJ 07018.
I am so happy I kept receipts.. there was a special with a coupon. the owner does not honor your coupons and cheat others out of specials,,
I am going to speak to a few more of our seniors here in EO.. and ask should we call the papers on him,, I thinking since you cant do anything with this man..Maybe the news station can..
this is awful..please make these people who buy in to your company,,they must honor the coupons and specials of yours,,
when we get 1 check a month and look forward to your chicken,,
I went in today ask for the $5.00 box the special. (buying 2)
girl say they not honoring it,,
what is this??

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Pam Burt August 31, 2015 at 7:40 pm

I have also had horrible experiences with 2 of the Popeye’s restaurants in Bakersfield, CA. Mt Vernon and White Ln. It is always management that is being rude and disrespectful. Lack of hospitality on their part. What a shame that this company has great potential but can’t come through because their management for the lack of words has no common courtesy or common sense.

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Rick August 31, 2015 at 5:15 pm

I’m glad to have read through all of these comments, nearly all of them complaints. I had wondered if my experience was unique. It wasn’t, and this description will contain very little that it new, which is very sad.

On 8/13/15, my wife and I decided to take advantage of a coupon deal for two catfish baskets plus biscuits and fries by making our first-ever visit to a Popeye’s, this on on Wurzbach Road near Interstate 10 in San Antonio,Texas.. It also was our last visit, which reading this will explain.

(1) The service was slow, with a couple of customers already eating, another waiting for his food, and still another at the counter patiently trying to order. I was there for seven minutes—I had looked at my watch coming in—before anyone so much as looked at me or otherwise acknowledged my presence—and this with a staff of three with their backs to the counter fooling with the food, someone at the drive-through window, and more in the cooking area.

(2) In addition to the other employees, a manager was running around doing a little of this and a little of that, none of which included so much as looking at me or the other guy waiting to order and perhaps saying something such as, “I’ll be right with you,” or anything of the sort (even “Why don’t you just leave?” would have been an improvement).

(3) At last, I was privileged to place my order (as was the other guy). I carefully reviewed what the coupon offered, which included three pieces of catfish with each of the two meals. After probably 20 minutes—remember, aside from drive-through, there was no other traffic coming into this place—the order at last was ready.

(4) I left, the object having been to get take-out to eat at home (2.1 miles away) with my wife. Upon opening the bag, I immediately noticed that no sauce had been included, as I had requested twice. But worse, the fries were old, cold, and soggy, as a taste of them very unpleasantly confirmed.

(5) Both meals were shorted one piece of catfish, only two having been included in each. The catfish was tepid (not quite cold, but getting there), greasy, and nasty to the taste, as if the oil had been recycled from the grease trap.

(6) I called immediately and asked to speak to the manager. At last, he came to the phone, shouted “hello, hello” and then hung up. I called back and had a duplicate experience. They would not answer the phone after that.

(7) I tried the e-mail form on the company website, carefully entered all of this information, and waited for a reply. I got none. I tried that form again a few days later, and got no response.

As I said at the beginning, none of this should be a surprise to anyone who has read previous comments and complaints. But it is astonishing to experience what seems to be a willful effort by this company to offend as many customers as they can with their in-store service, their products, and their in-store and corporate customer service. I cannot recall having any outfit, to which I have offered measured, rational, and truthful comments, just “dis” the whole thing by ignoring it. Anybody else, even fairly crummy operations, at least want to try to fix the problem and make the customer happy.

Popeye’s deserves to find its place among the debris of failed and extinct corporations.

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Patti johnson August 15, 2015 at 10:15 pm

Two weeks ago I went to the Gresham, oregon restaurant and was treated to the rudest experience I have ever experienced. The woman who waited on my at the drive thru was rude and condescending. I asked for the $5 box but was told that they don’t have that (although it is advertised). So I placed my order (totaling $29.95). She didn’t say anything after I placed the order so I drove up to window and sat there ulna knowledges for over 5 minutes. I was so upset that I called the corporate offices and spoke to customer service. I was assured I would hear back. Of course I didn’t. My husband loved the chicken but the experience convinced me to not go back. Your loss.

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Janell dye August 15, 2015 at 11:32 am

So i decided to stop in with my family to try this popeyes chicken and it was the worst experience I have ever been through in a restaurant setting in my life, the managers “2 female’s” where in a office where we could clearly hear everything they were talking about all im going to say is very disturbing not kid appropriate at all and im Christian and had to have my children go sit away from the front area of the store so their innocent ears weren’t tainted with what they were talking about. Lets just say doing drugs on thier break and getting drunk and sexual talk was being discussed while “US” the customers have to order our food. Not professional at all and popeyes should be ashamed and embarrassed to have such employees “manager’s” at that to be representing thier company.

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Janell dye August 15, 2015 at 11:42 am

Im very sorry this was in Columbus oh at the East Livingston location right next door to a wendys , as im not from Ohio at all i just know it was off the expressway on E Livingston ave

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Joe August 14, 2015 at 7:39 pm

Me and my wife just eat at the popeyes at university and Jordan ln in Huntsville Ala and it was horrible. The chicken had grease running off of it like it was poured on it out of a container, had hair in our food and all we got was I’m sorry. We will motivated eat at popeyes ever again even if it was the last restaurant on earth. The worst experience in a fast food restaurant ever. Two thumbs down.

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customer August 12, 2015 at 5:58 pm

HI I’m reporting from Canada in Scarborough and there’s a Popeye’s on midland and Lawrence. My complaint is that the workers are not all different race there’s only one kind I’m not trying to be racist its just that a lot of time I do go they serve there kind of ppl first even when there not in front of the line and I saw with my own eyes that the manager is having a get together with customers he knows also taking them to a room which you can see clearly and the manager is giving his friends free food. I think there should be more of different culture of people to work at this Popeye’s it would be more professional and better for other customers. The workers need more training when the customers are waiting 10 minutes for there food it seems that we have to wait longer for the manager serve his close ones first without pay. Hopefully you take this as something to look into …sincerely a loyal customer

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Megan August 12, 2015 at 3:59 pm

I am a visitor from Australia and I went to Popeyes in Cape Girardeau Illinois and was greeted by Queenie ( Katherine Louise) and she is the most cheerful beautiful lady, she went out of her way to make sure we were taken care of and everything was clean before we sat down and while doing this she greeted every customer that came through the door and proceeded to check on us multiple times while eating to see if we needed anything else topped up our drinks and everyone around us and not once did she stop smiling and making us feel welcome. Will definitely visit that restaurant again.
I have never felt so welcome in a restaurant before or my husband who is from Georgia.
Thank you for hiring such amazing staff

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Clayton Huff August 9, 2015 at 6:43 am

Went to the Anderson Indiana store last night the place was nasty.all black employees .none that looked like they gave a shit.argueing.slow.outside smoking including manager.out of coleslaw .green beans.tea.I ask for the manager and never got him. Could not eat beans and rice nasty.when I got ready to leave I told the girl to forget the manager that I would just call corporate Monday but after reading these comments it seems like they don’t give a shit either and they are a racist company.I suggest we start a boycott on social media and shut this shithole down.

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Marylou Martinez August 3, 2015 at 8:08 pm

At 11:52 a.m today I went through the drive thru and ordered a 2 piece meal, white meat spicy, French fries, a coke and 1 jalepeno. I paid with a $20 bill. After getting my order I left. Not until 2 hours later I realized I had not been given my change. It was out of my way for me to drive back to the Popeyes on the corner of Foothill Blvd and Bensen in Upland Ca. I walked in and when I saw the lady who took my order I told her I didn’t get a receipt or my change. She gave me $11.63 in change. I didn’t realize until later that I still wasn’t given a receipt. I’m wondering how many customers there are who are cheated.

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Zardunk July 4, 2015 at 8:51 pm

Reading over all these horror stories the problem is not the idiots you employ but the IDIOTS you’ve become. You just don’t give a damn! This is too much of the same type of complaint. You just don’t give a furry rat’s ass!

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Zardunk July 4, 2015 at 8:47 pm

I commend Popeye’s for publishing positive and negative comments, which prevents me from cursing, as I would like.

What the hell has happened to a great fast food?? It does seem to me (a black man) the slovenly, sloppy behavior and attitude of a kitchen dominated by blacks.

Prime example: your store located on 6073 Mahoning Ave, Austintown (in front of the Wal-Mart store) is closed down (for repair) and the beat goes on: going on a year no signs of construction period. Prior to the shut down, the employees mostly white kids, lived up to civil, courtesy, amiable service. Then, like over night all the whites were gone and blacks were afoot. Something went wrong and they are the cause.

Now, just a few days ago went to your store located at Market and 40 W. Midlothian Blvd. This place has always been a sore spot. The black girls have the worst attitudes. Thus, I frequent the Austintown store, which is seven miles away, compared to a twenty-minute walk to this hell spot.

Anyway, to my shock and horror, the twit on the counter was smacking on gum as if all the cows in the meadow had gotten lost. More egregious, the guy, supposed to be the manager, was wearing his F-ing jeans down around his ankles (might as well have been). What the $%#@!! He had on no hat. His red T-shirt had no emblem. Making me think that he was simply the janitor lending a hand (and he was handling the food even though there was something like 30 people milling about).

And just as I was ready to break for the door, one of the employees in civilian clothes went behind the counter, cavalier and entitled just to get herself something to eat. Christ! She’s in civilian clothes. This is not a flea market or some yard sale. But it is absolutely that inch you give blacks and they take 50 F-ing miles. No discipline to standards: such as public impact.

We are not ready for Prime Time! You need to send undercover investigators—don’t take my word. But I can bet a billion dollars it’s happening across the globe where Blacks—especially female—are working fast food. Cleveland is like falling right into the pits of hell, no matter what fast food you go to. Arrogance and lack of civility to the mission is rife.

Last futile comment: Obviously there’s a new chef in town (for the last 5 years) because the way the chicken was once fried is no longer. Hard to describe but certainly not as good as it once was and which beat out defunct Church’s Chicken—and anything can beat out Kentucky and that Colonel’s BS.

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Dionne July 6, 2015 at 9:14 am

You are absolutely correct I had the same experience in Richmond Va

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Pam Burt August 31, 2015 at 7:42 pm

I’m sorry sir but you just sound extremely racist. It’s not just blacks but any race including ignorant whites and others!!!

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Patricia J Smith July 4, 2015 at 6:39 pm

I have a story about the first night, Popeye’s in the French Quarter on Royal St across from Holiday Inn Royal St. My husband (Wilfred Wetzel) and his coworker was standing outside when Popeye’s was closing, the manager was putting the night deposit in the trunk of his car. When drove off to the bank, one of the deposit bags was on the street. My husband went over and got the bag put in his car trunk, waiting for the manager to come back. They brought the bag to the bookkeepers office, they counted the money it was $10,000. The next morning my husband took the money back to your store and returned it. That manager was very upset and rude to my husband, you would think he would been delighted to have the money back. In the 1970’s that was a lot of money we could used having a new baby, but we wanted to do the right thing.
Thank you for listening to my story, my kids just wanted me to right to you after watching UNDERCOVER BOSSES.

PATRICIA SMITH

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Charlotte Beaureguard June 24, 2015 at 3:24 pm

I received chicken that was purchased at the Popeyes located in a south suburb of Chicago Illinois. I’ve been a customer if Popeyes for many years. The chicken was the worst chicken I ever had from any Popeyes. This happened Oct of 2014. I filed a complaint on line and never got a response. I called their complaint line and left about ten complaints. I even spoke to a supervisor who assured me that someone from corporate would contact me in reference to the chicken I had received. This went on for months. One day I took it upon myself to call various Popeyes to find out who the district manager was so that I could speak with this person in reference to my complaint. Finally after hit or miss for awhile I was able to discuss my complaint with the district manager. The district manager told me that the corporate office NEVER forwarded my complaint to him.Therefore he had no knowledge of it. Here it is now June of 2015 and the sorry corporate office has yet to contact me in reference to their non professional handling of All of my complaints. SOME HEADS NEED TO ROLL AT COPORATE BECAUSE OF YOUR SORRY TREATMENT OF CUSTOMERS. CUSTOMERS ARE IMPORTANT. IF IT WERENT FOR CUSTOMERS YOU WOULDNT BE IN BUSINESS. YOU HAVE VERY POOR BUSINESS ETHICS AND VERY POOR CUSTOMER SERVICE AND YOU NEED TO DO SOMETHING ABOUT IT. BY TOTALLY IGNORING ME IS NOT THE WAY TO DO BUSINESS!I DID NOT APPRECIATED BEING LIED TO CONSTANTLY BY YOUR EMPLOYEES. VERY SAD COMPANY. MY FAMILY AND FRIENDS WILL NOT BE EATING AT POPEYES.I ALSO SEE WHY SOME OF YOUR EMPLOYEES DONT HAVE GOOD CUSTOMER SERVICE QUALITIES. LOOK AT THE COPORATE OFFICE AND SEE WHERE THE UNPROFESSIONALISM COMES FROM. YOU NEED TO DO ALOT OF IMPROVING POPEYES. VERY DISAPPOINTED FORMER CUSTOMER.

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kim June 28, 2015 at 7:50 pm

Today was a bad day at the popeyes location in Bakersfield on white lane.As a customer I witnesses the general manager tell a worker to go the f home. She made a statement and said to the staff person “You need to wash the walls like a slave.” This was upsetting. I will never go to that restaurant again. If I was that staff I would make sure I file a huge complaint. That was unnecessary and the general manager should be written up for that type of behaviour. Also they serve day old potatoes. Just add water and serve them as fresh.

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karen June 24, 2015 at 11:24 am

Love your chicken. Sure would like hush puppies with my fish.

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james bruce June 23, 2015 at 8:42 am

I was at the popeyes on york rd yesterday , enjoying my meal when I overheard the manager by the name of Omur being very disrespectful to one of the crew members basically telling her to shutup and do what he said . WOW thats no way to talk to a young female or no one period , and the other manager Lester did absolutly nothing . Poor management

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johnson bee June 23, 2015 at 8:35 am

I visited the popeyes on 5002 york rd and the experience was horrible , everybody sitting around while people waitin on there food then one manager go by the name omar has the nerve to be disrespectful and very rude . I come to this popeyes frequently and its always the managers that lack of leadership . I feel they need new management .

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Pamela Jones June 18, 2015 at 1:07 am

My mother visits your Troy Alabama location every week. Tonight she went there and I got a call from a lady I knw. What she told me was disturbing. She said that they had gotten her order wrong and that she had to return the food. She said she had her hand all in the chicken as she was counting it and telling them what was wrong with her order. One lady preceded to take the food back. Another lady took that same food that my friend had her hands on and gave it to my mother!!! I’m sure this is not the way that should’ve been handled. I’m very upset about this and this is not sanitary at all. I called my mother to tell her what happened with her purchase. Thank God, and this is sad to say, that they got her order wrong as well and she had to take that food back as well. Popeyes will not be getting our business anymore and I will be sure to spread my story via social media about what happened

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Yvette Thompson June 16, 2015 at 1:42 am

I seen a young man by the name of Danny Walker smoking marujana in his car outside of the Popeyes on Ft. Benning. I couldn’t believe my eyes I watched the entire process before he lit the cigar actually seen him dump out the insides of the cigar on the ground. He was the gentleman that prepared my meal. It’s such a shame. I reported the foolish immoral events to cooperate. I hope they do something about that young man. Children could have seen him.

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James B. June 4, 2015 at 9:12 pm

Popeye’s Chicken in Redford Michigan May 21, 2015: How can you be so slow as to…have 17 people in line AFTER placing their order, staff not know what is on their menu (including a poster board ABOVE HER HEAD), wait 15 minutes to say that they have to “fresh fry” the popcorn shrimp, misprint the reciept with the wrong items on it, get cocky with a customer when he complaint to get his money back saying “I didn’t PERSONALLY take your order, so don’t be upset with me”, have a customer come back with a “dark meat” order when his ticket says “white meat” (and of course the upcharge clearly stated), after 45 minutes waiting – came back and asked for “5 more minutes to cook my order”, none of staff on the front line, bins full (overflowing) with chicken, no orders going out, no manager visible, and the cocky staff person promptly take her break, to sit in the lobby with the security guard and talk about the customer who was asking about his order…he waited for 20 minutes. The order? 2 piece and a biscuit. This has to be a swell and growing company. OH! I called this issue in 15 minutes after it happened, with a promise to refund my paid for/unfilled order. 3 weeks (almost 4)…..still waiting.

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Toya Young May 27, 2015 at 11:31 am

I think it really sucks that you have to pay almost 4.00 for a large drink to get 2 pieces of free chicken after taking your survey.

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Kathy Howard May 24, 2015 at 8:52 pm

Popeyes’s PLEASE bring back your ONION RINGS, they were AWESOME!!!! They are the BEST,! I have tried onion rings at other places and I can’t find any that I like. Your onion rings are better than the blooming onion at Outback.
Thank you, Kathy
Craving Popeyes Onion Rings! Winter Park Florida

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Z MILLER May 21, 2015 at 7:01 pm

JOHNSON CITY TN LOCATION! THE WORST FOOD I HAVE EVER WASTED 25 BUX FOR IN MY LIFE. RUDE EMPLOYEES AND HAIR IN THE FOOD! UNREAL AND I WILL NEVER WASTE A DIME OF MY MONEY AT A POPEYES AGAIN!

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Stacy brown May 20, 2015 at 6:14 pm

Well l stay in claxton georgia home of the claxton chicken. We have a poultry plant that supplies chicken to other restaurants but not a name brand chicken joint like popeyes or any other name brand chicken joint so it would do a lot for this small town to have popeyes come to its town

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laura matheison May 15, 2015 at 4:01 pm

We visited the Popeye’s Chicken at 6161 E 82nd Street Indianapolis IN 46250 on 5-14-2015 around 6:00PM.
We ordered the 12 piece family meal with 2 large sides and biscuits . We received one small box. I asked the girl at the window if that was our complete order? she said yes, I asked if this was the 12 piece and where are the sides? she said its all in the box. One biscuit was just laying unwrapped on top of the bag.
I told her there is no way this is correct. she then had me return the box to her and the manager then asked her what was going on. The manager asked me for my receipt, which I gave to her.
she returned my $12.98 and then asked me to pay $29.99. Which I did.
After opening the food at home, It was cold, the biscuits were terrible, the chicken strips looked nice in appearance but was cold and rubbery. Mac & Cheese was very dry and hard.
Fries were cold.

we were very disappointed in the products as well as the service

Laura Matheison

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Dr. Biagas May 7, 2015 at 6:26 pm

I just visited your store #11315, Mt. Holly NJ. I visit the location at least once every couple weeks when I am going from one function to another. Each time I have visited this location I have experienced rudeness and poor customer service at the hands of the shift supervisor who is of Middle Eastern descent. This young woman lacks customer service skills and is not only rude to customers but also to employees.

Today, as with each time I visit the store under her watch, there is never any freshly cooked chicken, never have any fresh jalapenos, and the top of todays poor customer service was the way she simply disrespected two high school workers by telling them “they need to pay attention and stop acting like they are stupid.”

Every customer order was wrong, and this is not the first but constant problem under her management. I asked today for a three piece, breast, wing, and drumstick, coleslaw, and two jalapenos. She obviously was frustrated with the influx of customers during the rush hour that is typical. Because there is never any fresh peppers I asked if she could get fresh peppers. She got the peppers and made the smart comment to the young employee that “these are the peppers for Mr. Jalapeno.”

I had to wait for the spicy chicken which took approximately 15 minutes. When the chicken finally arrived this manager placed the box of chicken, the cold slaw, and the peppers on the counter with the bag in front of me and walked away as if I was supposed to package my own food.

Let me just say, it is not that Popeyes provide a service, but that you would not have a service to provide if customers such as myself would not frequent the local store. If this is how you train employees to move into supervision then there needs to be a review of your training. This manager is simply rude. This has nothing to do with cultural differences, but her obvious dislike of the customers in the community she works and service.

I DEMAND that this person be immediately contacted and removed for training, including sensitivity training and race relations. She do a complete disservice to your corporate image.

Manuel

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Salima F Ellis June 20, 2015 at 12:16 pm

This not the first time I heard Popeyes leadership has failed our community.

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Salima F Ellis June 20, 2015 at 12:19 pm

Popeyes need to be shut down their employees are not trained properly at all. Weven are taking action to fire and shut down the Popeyes Restaurant in Cheltenham, Pa.

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Ashley Cunningham May 2, 2015 at 7:55 am

After visiting the new location in Crestwood, IL I will never return!! After first being served a chicken tender wrapped in hair! I then received an undercooked pink chicken strip! After arguing with the so called manager Patrice who told me my chicken is suppose to be pink I was refused my refund even after showing them the nasty chicken!! I am pregnant and was sick after eating one of their strips! I will never return to a Popeyes and I will be sure to share this story wherever I can!

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Stacy Love April 30, 2015 at 1:24 pm

I saw one of the employees on Ft. Benning smoking in his white car. I saw his name tag it said Danny

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Joseph Kehoe April 28, 2015 at 7:04 am

On 4/24/15, I visited the Bolingbrook, IL popeyes location for lunch. I ordered for carryout because I had to get back to my work office. I returned to work and opened my box of popeyes and I noticed a cockroach inside the box. I have about 14 pictures that I took. I was completely disgusted. I called the local store to inform them, they offer me a “fresh meal” no I kindly rejected that offer and just stated that I’d call corporate, as I call corporate they aren’t apologetic at all which in my eyes this must happen often. Just completely unsatisfied and disgusting. Who serves a customer food with roaches, you’re telling me that these people don’t check the product before serving it ?

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Ralph Batholomew April 23, 2015 at 1:54 pm

Recently my wife and I went to the Lehi, Popeyes to have a meal with our son. Everything seemed alright until about 45 minutes afterward, when my son and I had to rush to the rest room! I was having problems with my bowels for several hours after eating at this location. I tried to talk to the manager, and he basically shined me on. Telling me that it had to be the item I ate previous to coming to his restaurant. the problem with that, is that we all 3 ate different things, and all three of us experience issues with the food. We will never go to another Popeyes again. The Lehi survey wouldn’t let me in, saying my info. was invalid!

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Ralph Batholomew April 23, 2015 at 1:58 pm

Previously we have had wonderful experiences at all the Popeyes locations we have been to in Florida, Georgia, and Utah. I hope its just a one time thing. But it could be the oil has been compromised at this location. I don’t know if anyone else experienced what the three of us did?!

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James Gray April 23, 2015 at 1:21 pm

I can’t believe one of your franchisers fired a pregnant woman who was robbed at gun point. What part of you thought this was the right thing to let happen, well you’ve made it easy for me I will never eat at a popeyes ever again there are at least 3 other chicken places in the area.

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TIM HIRSCH April 23, 2015 at 7:33 am

Here in South Bend Indiana the only Popeye’s location they have is full of a bunch of racist employee’s. I have been doing business with this location only because I love the chicken. I am a white male, the black patrons that come in after me get there food and are out the door, I have to wait 20 to 30 minutes for my 12 piece all dark meat meal. Which by the way is never all dark meat, always end up with 3 breast. So after 2 years of putting up with this I finally decide to call the store only to be told I am wrong and am argued with for about 10 minutes. And the only resolution offered was to bring the meal back and they would fix it. Well 30 minute drive and wait another 20 to 30 minutes to my food was not a responsible offer. So I decide to e-mail corporate and guess what no response from them. So long story short if you are white I would no suggest ordering any food from this location. I AM DONE

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THOR April 23, 2015 at 2:32 am

I agree with Erick Myers-Van Pelt’s comment regarding the treatment of one of your managers in Texas. I hope the American public votes with their money and take their business to anywhere but your company.

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Byron April 23, 2015 at 12:40 am

Shitpile corporation. You all had better make good with your former pregnant employee. Never going to buy food from any Popeyes restaurants or any Al Copeland restaurant again. I’m from New Orleans and am embarrassed by this outrage.

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Erick Myers-Van Pelt April 22, 2015 at 6:46 pm

After reading about the pregnant woman in Texas fired over not repaying $400 stolen from a cash register, while being held at gun point, Popeyes is permanently off my list for fast food. You are a heartless employer and I hope you go broke.

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J.C Migues April 15, 2015 at 1:36 pm

I have a good complaint for u. Went to local Popeyes to get the red stick tender special they have been running on tv just to be told they are out of that special. Now they are still selling tenders and I saw the advertisement last night so what gives. Why would Mr Roger’s the CEO and president still be running the ad. What a waste of money but apparently they have alot because I still ordered the tender combo and damn they were small as nuggets. Service was great as I was the only one in there at lunch time, now I no why Canes is beating you out. I’ll give them back my business. From Shreveport,La.

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Lois Harris April 13, 2015 at 2:49 pm

Received chicken fried in old grease. .taste like it had been burnt

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Debra L Gulan April 9, 2015 at 11:43 pm

I have never worked for such a DISFUNCTIONABLE company like this in my life !! I have over 8 years of fast food experience, I work well with others and love customers, without customers you have “NO” business !!!!! I have great ideas that I tell my boss but because I am a woman I get shot down, in other words, I never get heard !! I have a incredible back round, but that”s not here nor there I hope that someone or anyone will contact me !! I think send in an under cover person and just witness or observe and you can see what really goes on. LIKE UNDER COVER BOSS !!!! Thank you, Deb Gulan

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Chrissy Randall April 9, 2015 at 9:41 pm

I went to your store in Baytown, TX on Garth road and I must say it is the biggest joke for a professional establishment that I have even seen in my life. We went through the drive thru and mind you there is not one customer inside the store and they had no chicken ready. One person was waiting when we pulled up and it took him forever to get his food. Total, we spent damn near 45 minutes waiting for chicken and the sorry employee finally brings and the food and doesn’t even apologize for the wait. I have always loved Popeyes but the poor service and quality has changed my mind. I will be going elsewhere from here on out. Totally RIDICULOUS!

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Dora Gonzalez April 9, 2015 at 11:33 am

I am writing this to inform your co. how disappointed we were with the meal we purchased on April 7, 2015. Our total cost was $19.86 and it went into the trash. All the meal was cold and we only live about 3 minutes away from the restaurant.
The beans and rice didn’t taste right. The two white piece meal was ridiculous. The wing was so small it seem like a wing of a sparrow bird. We worked all day long outside and when we came in to rest before taking a shower, we saw the Popeye’s commercial. It was nothing like a hot meal. The onion rings were soggy, the French fries cold, and chicken, too.
I have never made a complaint, but I sure hate your co. not to flourish because of bad food. I hope you can correct this issue, we were excited to see a Popeye opened near our home.
(Popeye’s on Robstown, Texas) opened a few weeks back. I hope our next visit will be a better experience.

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traceycarroll April 8, 2015 at 8:02 am

Im a new employee and would really love to speak with someone concerning…the job im very unplease with the way things are going..please contact me asap…before i loose my job thanks.

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Scott Grossman April 5, 2015 at 2:42 am

I have had all kinds of problems with this location. Tonight was no exception. I ordered a 2 piece bonafide mild with a regular coleslaw and I wanted to up grade to a large mash potato, what I got was a regular mash potato with the gravy on the side. Then I ordered a 3 piece bonafide spicy with coleslaw and jambalaya, and what I got was mild instead of spicy. It seems that this location is poorly trained or just missed managed. The Popeye’s store number is #10520-1295-1. I would like to hear from the some one from corporate about this location upon receiving this email.

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Dennis Draughn April 3, 2015 at 8:26 pm

I would like to know what do I need to do to open a Popeye’s franchise in St. Cloud, MN. We have two KFC”S and they are horrible. Could someone please give me a call or email me. (320) 774 – ****

Thanks!

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Sara April 3, 2015 at 1:23 pm

I was in Popeyes with my husband and 2 girls last night I am from Louisiana and grew up eating Popeyes so I am a very loyal Popeyes customer. 4 or 5 of the employees who were young girls were arguing with each other in the store infront of other employees and a lot of customers. One of the young female employees hit one of them and all of this was ongoing in front of my two yound daughters. My oldest daughter and husband seen the girl hit the other girl in face I was busy ordering with the male cashier at the time. My daughter who witnessed the event continued talking about it while we were in the store. We decided to leave and carry out and not even dine in like we had originally planned. The female employees were using very inapproiate language there was a lot of swearing and they were in each others faces. The female manager on duty was laughing and did not even try to stop it for a while. One of the other ladies an older woman yelled for help asking a male employee to come out to the dining area and break up the fight between these 4 or 5 girls. I was not pleased at all with any of the employees and especially the manager for not handling the situation properly. I thought Popeyes was a family friendly restaurant. I will not be going back to that particular Popeyes on Candler RD and I will not give Popeyes any kind of business at all. That was unprofessional behavior on the employees who were fighting and the manager for not calling the police. I feel very unsafe and uncomfortable in that particular location and something needs to be done. I know there has to be cameras in there and someone from corporate needs to handle this issue. I tried calling the corporate number 404 459 4450 and no one answered and that is poor customer service as well. I don’t know the name of the person I had to talk to and it kept asking me for that information and asked me for help when I pushed 2 it took me back into the voice recorded message. I am very unsatisfied with the entire Popeyes experience I had yesterday in the store and by trying to call corporate to complain. Your customers complaints and opinions must not be important and you must be hiring anyone you can which is not a good representation for your company.

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Chuck Gagne March 30, 2015 at 10:33 pm

Well very unhappy with service at store #3681 went throw drive throw ordered food was told it would be 13 minutes if I could pull around to front of store sat in car for a half hour and then was told we got a rush and we had to make more chicken to fill your order spent 39.46 and I’m a regular at this store I will no longer be Goin to this store cause I feel I was disrespect by your employees

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Mrs. Guerra March 29, 2015 at 7:44 pm

To whom may concern; today we stop at a Popeyes at Austin Tx. My husband need it something to eat and he loves Popeyes. So he went in order a 3 pc. Tenders meal
We need it quick because he had a church activity to attend, so he opens the box and it was a 3 pcs of chicken (bone in ), goes back to the place and a few minutes later
Comes with empty hands, I ask what happen? He responds nothing lets go or I’ll be late ! I reply , but your food and he just said the lady is all mad starts throwing the food at me and I just walk away!
So I went in, stand and nobody offer to help.
So I exclaim “!excuse me, excuse me! trying to get someone attention ,but no respond than I said can someone please ,so here it come a Hispanic lady.
I just mention to her that I need it the order for the last customer . By this time I was not planning of deal with her, had in mind of just make a call and report the issue.
But then she just went off! and i didn’t wanted to cross words with her so I just took a picture and that’s when she got upset and started telling directly to me. I reply to her ” can you please do your thing and let’s take care of mine ! her words to me “go ahead take all the pictures you want send them to the news post them where ever you want I don’t care”! she thought that we didn’t understand spanish and started saying all this words in spanish and I reply to her In spanish ” Im not gonna deal with you, just need the order so I can leave” and she threw it at the counter and turn herself around , I just left the place.
Just to make sure , can some one respond back to me so I can provide with the address and pictures, Since she didn’t had a name tag and I didn want to make things worst by asking her name. I appreciate the time of whom may care about the issue. Thanks!

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Linda March 24, 2015 at 8:52 pm

Please someone from Corporate get on them about serving old cold chicken. Several times the chicken has not been hot. I patronize the store at 2000 Gentilly Blvd. In New Orleans, LA because it id close to my house but for yhe past several visits, the chicken has been horrible and the people working the drive-thru got the order wrong. Someone please do something. I amd many others would really appreciate it.

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unknown March 22, 2015 at 5:44 pm

Yes I was at the popeys on Salem ave in Dayton Ohio and I recived poor service and they are illegally dumping trash In the alley behind them I will make shore to inform coorpate offices about this

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No longer a Popeyes customer February 20, 2015 at 3:25 pm

I’m totally aggravate with the experience and can’t believe that someone from Popeyes can’t return a call! I visited Popeyes on January 29 2015 the experience was absolutely horrible! After getting the order home we find out that we were missing food so I called the store and was told to bring the food back and they will refund the order. I felt like the manager didn’t seem to care about anything I said and never even apologized for the experience. I drove back to the store with the food and receipt handed it to the manager who once again had the opportunity to apologize but didn’t feel the need. After finding another place to pick up dinner for my family I returned home to find out that when the manager refunded me he didn’t even refunded me what I paid. Once again I called and was told by the manager he didn’t know how the cashier charged me so he couldn’t refund me what I paid. I’m sorry but isn’t considered as Popeyes stealing from a customer? Now if I walked into the restaurant and took a piece of chicken without paying they would consider that stealing and I’d be arrested! It looks like it’s ok for Popeyes to steal from there customers! I called 2 times and spoke to customer service once for the experience and the other for not getting a full refund. NEVER has anyone called me back! It is now February 20 and I have called 4 times and not one person form the company can return a phone call! I found a corporate number and they don’t even seem to care about customers! It’s a miracle Popeyes is still in business if this is the way they treat there customers! Thinking of contacting the better business bureau. I WILL NEVER SET FOOT IN ANOTHER POPEYES!!!

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Anonymous March 26, 2015 at 3:42 pm

Sadly they don’t care about their customers or their employees. Unfortunately, to the Popeyes corporation all that is important is the money!!!

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Dee February 4, 2015 at 8:28 pm

I went to the Popeyes in Merriville, IN. I drove in the snow/blizzard and sat in traffic just to get there and sat in traffic on the way home because of the snow. Once I got there I had to wait about 30 mins for my order. what you won’t do for your family lol Anyway once I made it home, tired and ready to eat, I realized that my order was wrong. I called the store and spoke to the Manager Katelyn and explained to her my situation She told me that the company policy was for me to bring the food and the receipt back up there and she would replace it. I asked her if she could write my name down and my order so that I can pick up it another day due to the weather. Her reply was “No, you’re going to have to drive in the snow to bring it back because theres nothing else I can do for you”. She went on to tell me that it’s not her problem and thats company policy and if I wasn’t happy then talk to the GM tomorrow. But she refuse to give me the GM (general manger) name. At that point I asked her numerous of times to speak with someone else bsides her and eventually after realizing I wasnt’t giving up she handed the phone to the cashier by the name of Philip. I explained the situation to Philip and he without hesitation said “Don’t worry I’ll put your name in the book and you’ll have up to 30 days to come and pick up your order.” So I thanked him and asked him how is it he was able to do it and she wasn’t and he replied “because I’ve been working in this industry for a while and Ii know how things are suppose to be done”. As I was talking to Phililp, Katelyn starts yelling and cursng in the background (I didnt hear all of what was said). Philp told her “You know I’m on the phone with her please be quet”. a door was closed and didnt hear her anymore. He gave me the name to the GM and told me the number I could call to make a complaint.
The very next day I called up there to let the manager working know that I would be there to get my order. when I called I said hello and asked who was the manager working for the day. the person that answered replied “why? who’s calling”. Caught off guard I asked again…who is the manager working today. she replied “well it depends on who’s asking. You tell me your name first”. I responded “I didn’t know that the manager on duty for private information. ” her response was it was up to her to decided if I can know the managers name or not. So I asked one more time hoping that she wouldn’t be this unprofessional but I was wrong. She said Sorry lady you’re going to have to call the GM when hes working. So I knew then that it was Katelyn given our prior conversation the day before. I nicely replied “Oh I see…the manager working today is you Katelyn?” and she repeated what she last said and I said have a nice day and hung up.
It very unfortunate that people in management represent themselves in an ignorant unprofessional way when dealing with the public. Now days you don’t know what type of person you’re dealing with. You’re suppose to treat people with respect and professionalism at all times when you’re working with the public. She choose her job I didn’t choose it for her so if shes unhappy about what she does for a living and/or can’t handle working with people she needs to find another job. I’ve never seen anyone act this crazy over a piece of chicken especially when it’s not their money lost. I guess their slogan is riight…love that chicken from Popeyes! WIlling to act crazy over it smh! Let’s be professional Katelyn PLEASE!!!

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agnieszka January 28, 2015 at 12:51 pm

My experience with Popeyes is absolutely unacceptable. I was trying to place my order but the manager of Popeyes at San Marcos Tx could not understand what I wanted. I tried to explain that I have a coupon but she did not give any effort in helping me. Instead of she passed me on to her coworker. She did not managed to say ” let me get someone to help you”. She simply walked away without any words of explanation. Her coworker had no problem with explaining to me what options I had and no problem with understanding what I want. I am never going to buy anything at this location. The fact that she had a smaass attitude and could not be polite makes me upset because we all should be proud of what we do. Absolutely reading other posts seems like people who work at Popeyes are not!

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lost customer January 18, 2015 at 10:03 pm

It is a pretty sad state of affairs when I come online upset at the treatment I received at Pilates and I see comment after comment of the exact same treatment of customers across the country. I went to the Pilates in Arundel mills mall(Hanover, md)’ it was closing time. I was hoping they were still open. It’s in a food court, I took 1 step towards the counter and the cashier holds her hand up and yells “we only got spicy left. In fact I’m closed after this lady”. She was extremely rude. I said “wow” and a stranger walking past me said “yeah that was really rude” I decided to try to get her name. I asked her when she asked I told her she was rude and I will contact the store the. She begins to start yelling “I wasn’t rude to you. You don’t need my name” I moved to the next employee and asked for her name (while original employee is still yelling) second employee using give me her name and refused to get the manager. I will never return to any Popeyes again.

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unknown January 18, 2015 at 1:51 am

I will said that 75% of this complaint are false you said that your chicken is cold they don’t respect you, ok is simple you want hot chicken why would you don’t tell the employee I want hot chicken I am willing to wait for the chicken I all way have the best experience at popeyes I am willing to wait 15-20mn if I want to burn my mouth.
all this comment are against I haven’t read a good comment 1000% of the time I eat at popeyes great service great food. Thanks popeyes.

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Betty January 10, 2015 at 3:02 pm

Today 1/11/15 at approximately 12:30 in 25 degree weather. Me a 70 year old woman sat in the drive through for about 15 minutes to order 2 pieces of chicken red beans and rice, diet coke, With a side order of slaw. When I got to the window the girl who took my order left my slaw off. I told the girl at the window that I ordered slaw. She said well I can’t change the order here at the window. No your not changing the order you would be giving me what I ordered. She said I can’t do that. So I told her to keep the order if I could not get all that I ordered and I drove away. This store in Carbondale Illinois just opened a couple weeks ago. With service like this it won’t last very long.

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Lousianna Crap January 5, 2015 at 1:31 pm

Saw all the commercials about how good the chicken is at Popeyes. Decided to try it. Unfortunately it will be the LAST TIME we ever go there as the service was terrible the manager hadn’t a clue the cashierorder taker was RUDE and the order wass wrong. When I let the manager know about it the cashier girl snapped at her with a wise crack and that was the end of that. The chicken was cold, the orders were not correct. The cole slaw was the absolute WORST I’ve ever had..absolutely tasteless….I will be sure to warn EVERYONE I know NOT to go there as it will be a waste of money. 2 thumbs down !

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Todd Whittington January 4, 2015 at 10:34 pm

Popeyes restaurant #11381
3004 Jefferson Hwy.
Jefferson, LA 70121
(504) 832-8137

ticket # 526

I’m not one to complain, as I do understand the nature of your business, and sometimes miscommunications happen and not all of them need written letters, however this cannot be overlooked. On 1/4/15, I arrived at location #11381 drive-thru at 4:04pm. I placed my order (12 pc with 2 sides, and a 5pc tender) and pulled up to the window. I hand my credit card to the window cashier (Deshawn – male) and he swipes my card. When he hands it back to me, it is covered in soda syrup. Apparently he placed it into something sticky inside. Now this wasn’t that big of a deal, I simply asked for some napkins so I could wipe my card off. He gave me some napkins and then asked me to pull up to wait for my order. As I pull my vehicle up, I realize he never gave me a receipt. No problem, I assume they’ll bring me one with my order in a couple minutes. 10 minutes go by, and I finally decided to enter the restaurant to see what might be the holdup. I ask the girl at the front-counter register (DaShon, I’m not sure of the spelling, and I’ll explain why shortly) if they forgot about me outside. She asks another girl who tells me “the batter cook is new and he didn’t batter the chicken” (or something along those lines). Also the fellow behind me was asking why his order was delayed at this time, as well. As workers tried to figure out what was going on, I told the front-counter cashier (DaShon) that I never received my receipt when I paid for my order.
Now… THIS is where it gets interesting.
Front-counter cashier (DaShon) replies, “Don’t you see I’m working front-counter? That’s a drive-thru problem. Take it up with them”.
At this point I replied back, “I don’t need your attitude”.
A drive-thru worker then began to sift through several reciepts looking for mine, asking me what was my order so she can locate my receipt out of the pile. During all of this, another guest’s order of tenders came up and front-counter cashier (DaShon) slides the bag right in front of me. Unsure, I asked her, “Is this half of mine?”
At which point she rolls her eyes and yells for guest to come pick up his order. At this point I am really starting to get irritated. Irritated at the visit, as a whole, but in particular with DaShon. I try to read her name tag but she had her apron string or something like that covering her name. So I ask her what her name is, and she says, “You don’t need to know my name”.
So I ask her to move the apron string so I could see her name tag, and she covers her name tag with her hand, saying, “What do you need my name for? I’m not telling you.”
So NOW I’m completely done with the whole experience and I tell one of the other workers that I would just like to cancel my order and refund my money. I also ask DaShon again to move her hands so I can see her name tag. And she responds, “Get out of my face!”
Well I guess that was enough for someone to hear, because they pulled her away from the front-counter and told her to stand in the back. I then asked the girl who was refunding my order, what was the front-counter girl’s name. She told me it was “DaShon”. Upon leaving, not once did an employee step up to apologize for how things were mishandled.
Now, again, I don’t like complaints, but this was totally out of line. I hope that kind of attitude isn’t what you seek from your restaurants and employees. It absolutley ruined my Popeyes experience. I apologize for having to bring this to your attention.

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Lisa Davis December 21, 2014 at 5:46 pm

I went to Popeyes last night. I have to mention I Love the Chicken. But rudeness I can’t tolerate. I order chicken, ice tea and the chicken strips. I ask for sauce because we were only give one. I told the young lady at the window. She give me another one. But the manager of all people got mad came to the window and told me she gave me 2 sauces very rude!! I told her she only gave me 1 sauce. And I don’t have time to argue over 1 sauce. I can pay for sauce. The manager was Very Very Rude and I told her I would contact corporate she told me to go ahead. We left but the manager left a very bad taste in my mouth. I will not be going back to that Popeyes again and will let my other friends know!!!!!

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domonique December 16, 2014 at 11:35 pm

2nd time eating popeyes I’m absolutely a fan of popeyes great customer service but I wasn’t really a happy customer since u guys put a bad false advertisement on TV I went for the Spice Box chicken and they said they didn’t have it anymore and I nicely told them that it was still advertising on tv and online. I was devastated I was dying to try it since it was a good deal and combination .

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amanda williams December 1, 2014 at 12:12 pm

I work for popeyes and i thought that employees where important to the company but we are not. My manager treated me like shit like I’m nothing still. Dose. I put in for a transfer and not the treatment has got worse where do they do that at. I work on Atlantic Blvd. In Jacksonville Florida. Robbin is my boss and frank is her boss but it look like its the other way around. Thanks for making my work experience not so good.

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T December 19, 2014 at 10:57 pm

Amanda, I too am an employee of Popeyes. They treat their crew and shift leaders like shit, my GM has the worst attitutde she snaps at her staff, doesn’t take accountablity for things and does not solve problems. The management staff are the only ones that get bonuses, Christmas parties and get treated to lunch or free stuff. I’ve been asking for new shift leader shirts for months and still nothing, my shirts look like I work in a mechaincs garage, its so embarassing to wear those shirts. I get tired of complaining about things because nothing gets resolved… i am at my wits end. The higher ups talk to my Gm about the concerns but she brushes them off and goes back to her bullshit. I want to talk to corporate but I don’t know who to get in contact with. Ohh and lets not forget about that nasty ass chicken…using 7 day old dark meat and forcing the battermen to use rotten chicken that is turning green. I advise all customers to take their business somewhere else.

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Mattie November 29, 2014 at 8:43 am

Hello to whom it may concern I just moved to the oklahoma area were my farther who is decent family lives. Well I moved her to be with my father sisters and brother after my aunt past and my Uncle had cancer and surgery at the same time a funeral was happening well as soon as I could I got out there and started looking. For work In the mean while I started volunteer in the cancer center everyday ILOVEDIT I came here with a car and then I got hired at KFCTACOBELL on Martin Luther King I loved it after every one stop ed being mean but they were kids. Well on down the week I was living in between places and I was at drinker place take my friend girl to lunch and as I was leaving her house b got rampage well since I wad there they took me first time in jail bad exprience we live and learn well after two horrible months in there be very thing drop but the thing beside my purse they had to give me so my hung GOD is good u went back to KFCTACOBELL gotbmy job back and the n also picked up a second job at churches Chicken were i did not know how to ride bus I would b walk to and from work are bumb rides hot rain cold I wpukd make it happen I walked Kong ways cry some time but I would go late and all well thatsbwhen at hear job s need some TV because no customer skills at all. Well I met a young ladie named Corian who also worked for Popeye and got fired for something now she works under another name quite churches well she turned me on to Mr Mike who is manager of the one on fifty and may eek hr also sales car she said well I need a car he was introduced to me at my job and said he have ne va cat that next couple a day he did he light busted he lost the alarm needba new raditor but I need a car bad si I was star one day at a time fixing it and it kept running hot I still pd 200.every two weeks he would cash my check ND give me change i made a 590.00 200.00 200.00 50.00 that because I had to pay for the radiator and he was suppose to help at this time I I’m sometimes living out my car he new it old he was mean well two weeks later I was work in G for him car still in shop still walking from one side of town rob the other it’s was hard wend came and I informed Mike I was going to get the car he states no leave it there the machin shop says there more wrong with it I called the shad they said he pk my car up one ago and I had all my cloth jewelry cowboy boots it’s all i had so Corian who I think had an ok ay in jtbkept calling saying he sold my car to someone else whhybthey wore my cloths Corian cashed my money order in and took twenty five dallorsbnowbIbmbbackbto now I’m bk to scare one and having to start all over again we make 7.25 a hour I worked every day for that and he act like he is in tousled right isbri hrt and GOD dnt like ugly and he snot fundbofb pretty this man stole the car I was buying from him gave all my cloths away and did itb like nothing he a manager who talks about join are not smoking please I can’t afford court all i want is my monetary back that hr took give me what my cloth he owes me I have wh hotness and all please try and help me I have struggle all my life and for b this man to take away something that I was paying on s if I could fix it I would please I promise u I was doing my pa rt ask every on Jesus Is a is coriana lisa star all them ck the bank he cashed my church check to get pd please lister to me Thanks for ur t

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kayron weaver November 13, 2014 at 1:21 am

My concern is e and my wife went to popeyes here in Tulsa OK and the order was wrong chicken and fries cold and the fries were hard to hard for the kids to eat. This is the popeyes on pine and peoria tulsa ok.. We work to hard for our money to get any thing just thrown in a bag and this is not the first time. Please respond back or for my family will not go back.

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unknown November 12, 2014 at 2:12 pm

I been reading all this comment you all people are bullsh*t stop complaining and just eat your sh*t.

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Mattie November 29, 2014 at 8:44 am

Ur mouth was it with soap

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jennie November 11, 2014 at 9:45 pm

The server was very rude to me because i could not move my car because some one car in front of me would not start she told me to back out but i could not see clear and she over charges my visa card and would not give me a recipe this stor is in houston texas #2176 server # 0112 also the manger is rude he gave me the wrong # for corp i had to call the police on this location this happen on 11-11-14

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ELLIOT SILVER November 1, 2014 at 7:36 pm

I TOOK FEEDBACK AND GOT VALIDATION CODE . THE STAFF WOULD NOT HONER THE RECEIPT THEY BECUSE IT WASNT FROM THIR STORE .THE STAFF MADE A JOKE OUT OF IT WANT TO A DIFFRENT POPEYE AND THEY HONORED IT POPEYE LOSSED ME AS CUSTOMER THE STORE WAS AT8221 FLATLANDS AVE BROOKLYN NY’!!!!!

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Connie & Ron November 1, 2014 at 4:52 pm

* UPDATE from last post:

I just tasted the mashed potatoes and gravy. There was rice in it and it tasted like someone used the spoon from the rice and beans. It was nasty!!! The cole slaw tasted like dill pickles with a piece of pickle in it. Neither were edible and I had to throw them away. The chicken was dry and gross. The only redeeming grace you have are the biscuits! I’m glad we got an extra 6 or we would have paid close to $20.00 and starved!! Thanks for nothing!

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Connie & Ron November 1, 2014 at 4:40 pm

My husband and I just went to Popeye’s for the first and last time in Beaumont,Ca. We had ordered 2 2-Piece platters and payed extra to have all breasts. When we returned home to Hemet, CA (about 20 mins away) we found 1 breast and 1 wing each. They gave us no straws for our drinks and were really rushed with us when there was no one else in line. We tried to call and all we get is a fax machine or all circuits are busy. We are NOT happy and will never eat there again and will never recommend your company to anyone!!!!! We are very disappointed!

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Jeffrey Mullins October 21, 2014 at 2:59 pm

I would like to voice my complaint about not putting on the beer can chicken sign that this chicken is spicy. The manger at the South Holland store in Illinois store # 4941 was very rude. When I call to let him know about the chicken being spicy, he stated did’nt you look at the sign to see that the chicken ingredients was spicy. I believe there should be information to let you know that this beer chicken is spicy.Also I order it for two people who’s stomach can’t handle spicy foods, I wanted to see about getting something in exchange for those two meals. It was then that I ask for the manger, Tito from store #4941 said to me this store is independently own and that the manger Mr. Naheem wasn’t in. I don’t care if the store is independently own, they still utilize your name as a franchise. Coming from a company that employees 125 worker, the store in South Holland Ill #4941 will not be getting our business, due to the fact of rudeness.I order for ladies in there 50’s ,I came out of pocket to buy lunch from another place because this store that bought into your franchise was none accommodating to people who patronIze this Popeye Store. I hope that this store can get training on how to deal with the customer. I don’t think that the founder or CEO, would appreciate this type of behavior, representing the Popeye’s name. I did see and watch Under Cover Boss segment, for your Corporation.
Thank You
Jeffrey Mullins

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Rick Winn October 29, 2014 at 10:49 am

Jeffrey, everybody knows that Popeye’s makes spicy chicken. So I think your complaint is based on your own failure to recognize a well known aspect of Popeye’s Chicken. But I guess sometimes just sitting down and writing out a negative report helps get it off one’s chest.

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currysmith October 16, 2014 at 6:30 pm

I had a situation at Popeyes the one in Oklahoma City on southwestern Some one came and the start talk mess to people did he came to me and jumped at my girl so I got up to offend her he push me I push back then he threw a chair at me I messed up my shoulder and now I have surgery and that date was September the second two thousand and fourteenand the manager at Popeyes that day did not write a report but the police came and wrote down report but what I was looking for I was trying to sue Popeyesso can you contact me through email or phone phone number is 405 6287160

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John & Stacey A. October 16, 2014 at 12:19 pm

You know, I never imagined that it would
come to my having to send an email to
Popeyes chicken corporate office to get the
right kind of response to the HORRIBLE STUFF
that they try to pass off as FOOD here at the
popeyes located at : 1430 Washington Blvd. in
Beaumont Texas. Last night, my husband, myself
and my mother-inlaw, went to this popeyes, and
we ordered food for two households. When we
sat down to eat, the RICE DRESSING WAS SPOILED,
AND THE CHICKEN WAS FRIED TOO HARD,
THE RED BEANS AND RICE WAS JUST NASTY.
I mean, really, DON’T YOU PEOPLE HAVE SPOT
CHECKS where someone from corporate goes to
these locations to check out the service? The 1
really good location that had GOOD SERVICE AND
GOOD FOOD, YOU ARE CLOSED DOWN, AT
125 N. 11th St. Time after time, we have tried to
go back to Popeyes, every few months, but NOTHING
EVER CHANGES. The FOOD IS NASTY, AND YOU’VE
JUST LOST MORE CUSTOMERS. I AM SURPRISED THAT
POPEYES IS STILL IN BUSINESS OUT HERE!

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liz October 7, 2014 at 3:10 pm

I visited the Edmondson village store in Baltimore md. the service was the worse during lunch hour on 10/7/14. management was terrible. I waited a half hour to get my food. they are advertisting apple pies and do not have any ready leaving your food to sit for long periods of time. the cashier was the most rudest I have ever seen. yelling and being disrespectful to customers. this was the worse experience I have ever had in this store.
the manager was on front line with open toe shoes on unprofessional. I will never visit this store again will will not suggest to anyone to go to this store.

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Duwyne Williams October 1, 2014 at 6:27 pm

I have a question how do Popeyes run a special then you go 15 miles out your way for the special only for the them to tell you we don’t haveven the special we thought we did but the chicken is frozen in the back.I thought the promo said therearlier chicken was fresh never frozen trust me I will not go out my way again for popeyes.

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Lucia Medina October 1, 2014 at 6:03 pm

I ordered the Tuesday special (2 piece chicken meal) through the drive-through on Sept. 30, 2014 at the Melrose Park, IL location. Took my lunch back to the office and began eating it. I ate the biscuit, fries and wing even though the wing looked a little dry and the fries seemed as though they actually counted the number of fries. When I removed a piece from the chicken breast to eat it, and I couldn’t believe how dry it was. I called the store and informed them of this and the manager, Ray, said he couldn’t do anything without seeing the chicken breast. I told him that I wouldn’t be able to go back until the next day. The next day I went back and the store manager approved a $2.50 refund just for the chicken breast. I didn’t get the full refund because I had eaten the biscuit, wing and small # of fries. Popeyes doesn’t know the meaning of good customer service. As I’m writing, this I’ve been holding on the phone for a customer service rep more than 30 minutes. The reason I’m holding on the phone is because I tried submitting my comments through their website and their website would not allow me to continue passed the date of the incident, so I wasn’t able to submit my comments through the Popeyes website. Gotta go, someone finally camed to the phone.
L Medina

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Daniel Amador September 29, 2014 at 12:58 pm

Me and my family went to the Thornton CO location and ordered the 50 piece with seven sides and 24 biscuits and purchased the “week old” and bitter sweet tea to go in the gallon! We paid a total of $94.70 with tax. Not to mention the wait for the chicken was thirty minutes, we get home after about an hour and sit down to eat. My son finds a long black hair in his biscuit! I tell him to throw that biscuit away and get another one. Then my wife pulls out another hair, same color and length but this time it was in the mashed potato’s and gravy! Disgusted and disappointed at this point; we threw the mashed potato’s away and thought it had to be over with. O-boy was I wrong! As we continued to serve plates to our family, I found another hair. This time it was in the mac n cheese! I called the manager at that point and informed him of our discovery, he offered to replace the items we found the hair in and asked if we could come in! I told him we lived to far to go back and pick up these items. I informed him that I wanted a refund and told him I would bring back the food because at this point I was afraid to eat the food. All he said he could was have me call the manager in the morning…… What a joke. I WILL NEVER EAT AT POPEYE’S AGAIN!!!!!!!

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sarah September 18, 2014 at 10:00 pm

Earlier today, my family and I had gone to popeyes in midlothian, Illinois, off Pulaski. We placed our order, and we had asked them to put the gravy on the side because I don’t like gravy. The response we got was they don’t put gravy in a seperate container because it’s a small gravy. Then she gave us an attitude even after we said well pay for the extra container, then the manager said, “just like she said we don’t fucking do that.” Then we asked for her name, and she told us no. So we went inside to read her name tag,her names nicki, and she told us to, “walk your stupid asses to KFC.” We got back in the car, and went to KFC. They were so disrespectful and ignorant. We will never be going back there again!

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Stacy mouton September 18, 2014 at 3:32 pm

i visited popeyes on 9/18/14 the location at 1300 West pinhook, Lafayette LA i was very disappointed and disgusted. First I had to wait about 20 min for a 2pc white, beans, fries and a pepper. I placed my order at the drive thru and had to pull forward. I sat in my vehicle for 20 minutes I didn’t receive my order until I down and went into the restaurant and was told I was forgotten about. Once I arrived to my destination i begin to eat when i felt something foreign in my mouth IT WAS HAIR , IT WAS ENTANGLED IN THE CHICKEN CRUST LIKE IT WAS BATTERED AND FRIED TOGETHER THAT IS DISGUSTING, I vomited and vomited and vomited some more. My throat hurts, my head is throbbing. I will never visit popeyes again. Some body needs to contact me b/c i and very dissatisfied with my service and the food.

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Saul Avila September 18, 2014 at 2:23 pm

I apply at popeyes in arlington tx , aboit a week ago, the manager their named paula told me I was hire n that I started training on friday sep 12 to train as shift manager so I quit my other job that I had, then she text me n told me to wait till saturday, n when I called she tols me to wait till sunday, so I finally wrk on sunday, n I wheny back tuesday, but sience im a mexican american, n half of the employees their are from mexico n family I could tell that they did not want me their , cause I knew more n speak better english than them…they did not like the idea I got hire….it took about 3 wrk days for paula to ask me if I had any back round problems n I said no, I thought she was talking about felonies, and not misdemeanor, since her english aint that good.. so I train for two days for shift manager, n when to today to popeyes to see what time I work n to look at the schedule, n she told me I could not b hire cause I lie to her about my back round check, but like I said I thought she ment felonies, well l anyways, when I try to explain to her she told me that she did not like my attitude n that she was not going to help me n if she did she was going to hire me as a cook, I quit my $9.50n 35 to 40 job cause paula told me I was hire n im a single dad whi jobless now n I dont know how ling before I get another job, n me n my 4 yr old son going to b struggle to pay rent , put clothes on his back, so when I ask for the company number she refuse to give it to, she kept asking me why, n she ask me if I wanted to talk to her superviser n I said no, he probally related to her or a immigrant, in not raises but this is the second time it happen to me at the same store..n my second complain…anyways so I keep asking for the Popeye cooperation number n she did not want to give it to me..I want n need this job, I just justice cause I feel like its discrimination against me…if u have any question u can contact me at skyl****@gmail.com….thanks for your time.. saul avila

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Howard September 9, 2014 at 1:50 pm

I just want to let your company and everyone else to know that on July 17 2014 store # 2348 in Kissimmee Florida, I went there for lunch with some friends and had some issues, one was a roach problem and I had to wait 20 minutes for my boneless chicken stripes as well as the manager yelling at a cashier because I gave her a large bill and she needed change and the manager said I just gave you change and the restaurant was not that busy. On July 18 2014 I called the (877) 767-3937 and told the customer service person I would like a call back, no one ever called back, about two weeks later I called back the (877) 767-3937 I explained that no one has called me she said that they will forward the complaint again. I waited about two more weeks and called back, the woman on the phone was able to see where I called previous I didn’t know why no one has called me back so she put another message in for them to call me back. To make a long story short I call today July 25 2014 the 404-459-4450 and spoke to Keisha who was very nice on the phone, she was able to see where I called in the past, she said that someone on July 25th called me back and resolved the situation, I explained to her that no one ever called me back and I would like to know who closed out the case, she was unable to tell me that. She said she will forward this and have a district manager call me back. I feel that whoever was suppose to call me back the first time just blew it off and really doesn’t care about the business so they figured if its closed out no one will call back, well the manager was wrong. Well now it is not even the point of the problem in the restaurant it’s more why is it taking this long to reach someone from management.

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Tabitha August 31, 2014 at 6:33 pm

It is one of my favorite chicken places, but lately I’ve been having bad experiences. Today I stopped at your location 12100 S. Western*Blue Island IL after church, I ordered a 4 piece drk spicy to my surprise I got a breast, wing and thigh….it was not spicy or hot! Didn’t realize it until I got hm. I called the that location and the supervisor told me ,nxt time I need to check it before I leave. Then told me she can only credit me for 2 pieces of chicken. POOR CUSTOMER SERVICE! This is the third time at this location. They have messed up my order!

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Elizabeth August 21, 2014 at 5:22 pm

This particular location in Oakland California actually ran out of chicken one time. But today is my worse complaint they had a promotion on chicken and I understand the need to make massive quantities of chicken but the chicken was absolutely disgusting! It tasted like burnt oil I am pissed I will not be patronizing them again!

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Barbara August 16, 2014 at 6:13 pm

Very unprofessional, the manager there, I was just there and I will never go back there again and I will inform all my family and friends to not patronize this location customer service horrible. .I spent 18.00 on chicken and was told I couldn’t have any more napkins I only received 4 lol for greasy old chicken, I told her let me speak to a manager and rudely I’m the manager well you truly need some more training, never again. Then they started speaking Spanish. I was out done we thu the chicken away. .horrible place

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Mario August 14, 2014 at 4:32 pm

I ve had numerous bad experiences going to your popeyes locations in Denver Colorado, almost everytime I go to one of your locations its always something from rude employees ,rude management, getting wrong order, and the worst one of all receiving undercooked raw food, etc.. I was served raw chicken a few times before but this time I have proof of it, this happened around lunch time the date of 8/12/14 at #4986 popeyes located at 550 w 84th ave ,I was very upset so this time I took a picture of it before they took my food back, they didn’t want to refund me my money or do anything to make it right so I told them that I was going to file a complaint and looking into filling a law suit..What I need from you is to atleast act like you care and contact me to let me know how you guys are going to make it right, if I don’t receive a call or email from you asap then, Iam going to more forward with my lawsuit thanks!

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Brandon August 13, 2014 at 12:56 am

Store 5745 in Louisville Kentucky on South Dixie Highway is one of the worst ran stores in the Nation. I’ve called and complained multiple times and nothing ever improves.

I just left and after an 18 minute wait when there was no line because the staff is incompetent, I called the Corporate office yet again to complain.

It’s a sight to see when you and your 8 year old son are waiting for chicken and the entire staff are on their cell phones, and mind you they aren’t washing their hands after touching their phones and whatever else they are touching which could spread all types of bacteria and viruses to paying customers.

So they are on Social Media and texting while We wait for our food that took 18 minutes for 3 Spicy Tenders and a 6 piece Nugget Snack Box. This store is consistently rated 1 star on every possible rating site here in Louisville. I find it impossible that a chain as big as Popeyes is unable to find three competent managers and train a competent staff that can provide the service that is clearly written in your mission statement.

I have been trying to keep from cursing lately and I haven’t cursed in 3 weeks and today, I have to start all over because of the horrendous service I received. The manager didn’t even apologize for my wait.

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Albert Reyna August 9, 2014 at 2:39 am

Popeyes in porter tx I worked for16 years a casher for 10 years n thay hired a new crew n tryed to make me a dish washer hell no

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Albert Reyna August 9, 2014 at 2:26 am

Porter popeyes only hires Mexicans I was working there for 16years a casher For10 years thay hirerd a hole new crew and thay tryed to make me a dish washer that’s not right

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Mary August 6, 2014 at 7:17 pm

I have a complaint regarding a new store that open in Harlingen, Texas. I am complaining about management in this store # 11680. They have bad manage in this store. They are rude to customers and employees. They yell at them in front of others and customers. I was there and heard it all. My family and I heard when they fire and employee just because. They don’t have any team work skills, and they make the employees feel like ignorant and dumb. They have an employee from another store supposedly helping them and she doesn’t even have the proper dress code she has jewelery and no hair net that is nasty, NO HAIR NET AND FULL OF JEWELRY. She is a shift leader from another store and even dating the District manager. That is not right. The corporate office need to come down and clean management starting from Corpus Christy the general manager dating another shift leader. Mangers should not be dating other shift mangers. The General Manger from this store is Ernie Rodriguez and the lead Shift manager is Kimberly De Leon from the Alamo Texas Store. is dating/married to the District Manger is Humerto Marrero. This should not be even going on in the first place. Please do something about it because and employee was fired unfairly Today 8/6//14 just because the shift manager (Kimberly deleon) called the husband/boyfriend the district manager (Huberto Marrero) to fire this person and the district manager called the general manager (Ernie Rodriguez) from the store to fire this poor employee for no solid reason. They should call back this employee to work. I wonder how many other employees this people have fire unfairly. I will be reporting it to my community of this unfairness.

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Brandi August 3, 2014 at 7:22 pm

This is regarding the Popeyes location on 9508 Beechnut Houston,TX77036;I’ve ordered there plenty of times and it looks like they go through manger after manger but my biggest complaint is that they like to refry the chicken from the previous day and serve it to customers the next day,thats horrible and not edible to eat,and i just came from there and the chicken was so hard and dark brown this needs to stop immediately,so when i called back to get corporate number they hung up on me and my order # is 15 i ordered at 12:39 and my total was 7.12 i would really appreciate it if you’ll can fix that problem thanx and god bless

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Daniel July 26, 2014 at 11:40 pm

Everytime i go to the Popeyes on wallisville road in houston texas they tell me that they don’t have poboys!! It’s been months (close to a year) that I go over there and ask for a chicken poboy and they tell me the same thing!! It’s getting ridiculous now and the staff is not very friendly either!! This is the last time I go to that location..

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Kittina Jones July 25, 2014 at 3:53 am

I went to resturant # 10643 11527 Beltway 8 North, Humble Texas 77396 and purchased a 5 piece chicken tender with fries and a drink. When I got back to work to eat my food, I took a bite and realized the chicken was “RAW”. I went back to the resturant to request my refund and maybe something to eat for my incovenience, but the manager Demond was very rude and told me that he was not gonna do that. I became very upset and ask him why would you sell someone “RAW” chicken. I will never eat at Popeyes never again!!!!! Rude employees and undercooked food.

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Suzanne Reid July 19, 2014 at 8:37 pm

This is a very serious issue that I contacted your customer service person about 9 days ago. She was very curt with me and acted like she didn’t want to be bothered with taking my complaint. Is this the way you treat your customers? I will never do business with your company again because I have been hung up on, ignored and treated like I had a communicable disease throughout this whole process. I want someone to listen to me. I believe this is a very serious issue. This occurred on the 10th of July at 11:20 in the morning while I was trying to get lunch from your store at 64th and Sheridan in Arvada, CO. First, it should be known that I drove 20 minutes out of my way to get to the Popeys because I thought the special looked great for lunch. Upon arriving at the store I found I couldn’t access the drive thru as there was a car PARKED in the drive thru access. I then parked and tried to go inside the store. The door was locked (and I should have called the fire department because that is what it says to do on the window if the door is locked during business hours). I thought this was strange and I stepped back because there was a man coming out of the store with a huge bag of food. The manager then locked the door again and continued to stare at me through the door. He said that the store was closed for 30 minutes. No explanation, no sign, etc. This was really weird…why would a store be closed during business hours (lunch hour) for no good reason. Obviously they were able to serve food because a guy came out with a huge bag. So, I went to Taco Bell and when I came home I tried to complain online and the online service said there was no such store. Hmmmmmm….So, I called customer service and, as I said, that was like being treated like I had a disease. And what do you know, I never heard a word from anyone at your corporate office, the store or anyone. How rude. I am a person that always sees the good in things, but when I have been wronged I will also tell the appropriate people about it so this can be remedied. I was in the corporate world for many years and I know that your reputation is your life. Anyway, to the powers that be, I will never visit your store again and I will certainly ‘bad mouth’ your organization any time I get the chance. Suzanne Reid 720-933-xxxx

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Taborah Adams July 14, 2014 at 1:16 pm

I live in Cary, NC. My 17 year old had an interview that apparently went well because she was told by the manager she was definitely wanted and would hear back from her in 2 weeks. This morning I told my daughter to follow-up and inquired about the interview. I was astonished and angered when my child told me the manager asked her if she was FULLY BLACK!!! She went on to ask other extremely inappropriate questions that had NOTHING AT ALL to do with the job, skill requirements, etc. The fact my daughter has a handicap makes me believe she probably asked other questions that my child had no idea were inappropriate as well. I came to this website to gather information and contact the headquarters but I’ve decided after speaking with my brother-in-law, who btw is a corporate lawyer, I should contact a lawyer and allow them to precede. Ignorance in this matter isn’t acceptable as an excuse for such behavior. I informed my daughter not to contact the store. You will be hearing from me very soon!

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JOHN BROWN July 12, 2014 at 3:37 pm

Hello, my name is JOHN BROWN, I live in Eau Claire WI. We have plenty of real estate in eau claire WI. I have a good friend that is a real estate agent/owner, I have talked to him many of times about getting a popeyes franchise in eau claire he told me to get in contact with the corporate office and talk to someone. He said he would find an establishment for the franchise. This would be an AWESOME opportunity for this restaurant as well as community. I look forward to hearing from someone about making this happen. Thank you. JOHN BROWN

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D July 10, 2014 at 6:26 pm

Good evening. I have had numerous horrific experiences from the Daytona Beach, Florida Store #2300 regarding the rude, unprofessional, and boisterous customer service that I have received ONLY from staff member, GREGORY. Every time, I go through drive-thru, he’s pleasant at the speaker, then his mood completely changes when “I” arrive at the window. I have never disrespected him for him to consistently give only ME horrible customer service. Today, my order was missing an item I paid for. I addressed the issue to GREGORY. Instead of GREGORY apologizing to me for the inconvenience, his exact response to me was, “Ugh, I am NOT dealing with this child today! “, (referring to me). *I’m 25 years old, a long way away from my adolescent years* I was appalled but not surprised based upon his previous rudeness towards me. I have spoken to his manager about his rude manner of handing my food also his overt way of expressing that he does not care for me as a person or as a customer. His manager reassured me that she has spoken to him numerous times regarding my previous complaints but yet, he continues to treat me the same. I feel that GREGORY needs some tough love from upper management. I used to patronize this location 2-3 times per week. Now, thanks to harassment from GREGORY, I only come once every 3 months, to avoid coming to Popeyes hungry & happy and leaving Popeyes upset, confused, and hurt from GREGORY. No customer should ever feel the way GREGORY makes me feel when I leave. Please, can someone, anyone, give GREGORY a customer service training lesson. I’m a huge advocate for establishments providing world-class customer service to each of their customers, especially faithful patrons.

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Mary W July 8, 2014 at 9:00 am

OPEN A POPEYES CHICKEN UP IN ALLIANCE,OHIO NOT A FAN OF K.F.C……….WE MUST DRIVE 2 HOURS AWAY FOR POPEYES WE WILL BE WAITING…………..THANK YOU

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Darrell July 8, 2014 at 1:11 am

Dear Popeyes – CEO; CFO; COO; and disparate Manage teams,

Today (7/7/2014) at about 5:55 P.M. – Pacific Time, I experienced behavior from a couple of your employees at store # – 3322 in Los Angeles (Watts) California – behavior that I have seen escalate over years, in the customer service industry. Which includs horse play of all kinds, while handling the customers purchases (company property – food sold to the customer and or materials, murchantdise etc.) with no consideration or care for customer who is in their presence, while laughing and exchanging flippant remarks with coworkers about each other but mostly related to customers they do not like, for one reason or another (race, age, gender… ). As I have witnessed this pointed towards others (while waiting in a line somewhere) many time and most of those times it translated into the above. My experience today hit hard because I entered store #-3322 having had a difficult day I may expressed a some tension in my facial expression. I noticed the manager (slim built black male wearing a green shirt) and another worker (slim black male wearing a red shirt) looking at me and aparently commenting on something about me. No problem there, as we all have right to our oppinions. The problem developped when the server (a young lady wearing a red shirt who I’m assuming her name is Jordan – the name that appears on my receipt) took my order for 3 combos with specific instruction for all 3 combos, and I stood by and heard the server pass on those instructions (in one order a side of red beans and rice [more rise than beans] became the issue) to the manager – who was preparing the orders. The manager acknowledged. Through the duration of the above mentioned the manager and the other male worker made flippant remarks of which I caught short phrases like: give him more beans than rice , I don’t care what he said, he’ll get what he gets, look at him. Just before my order was presented – by the manager the other male worker went into the east coner of service area out of my sight and I could still hear him making similar comments to the manager. When the manager presented my order I decided to check it for accuracy (reasonable portion of beans to rice ratio and found what appeared to one teaspoon of rice, a few beans and an overwhelming portion of bean juice. I firmly but respectfully brought this to the manager’s attention, he tried to put it on the young lady – saying he asked her again was more beans than rise and she said yes. I informed the manager that I was watching and listing the entire time and did not see or hear the server respond to no such thing, that I was prompted to check my order due the negative comments and behavior of him and the other male worker. The young lady appeared to be afraid to comment in the presence of the manager and did not acknowledge anything. I then advised the manager to correct my order and he did – with the same flippantly negative adtitude that he expressed through the duration of my visit. Please don’t take my word for it you top brass should – if you don’t already have people frequently visiting your store to test the quality of service that your employees are rendering to your customer for the ample profit that your company is receiving. If done right you’ll find some very eye raising results.

Thank you for your patience in reading my complaint, and the tasty food that you serve,

Darrell.

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Luke Stephen July 6, 2014 at 4:07 pm

Hi, I’m writing your company hoping to get some answers about your Popeye’s franchises located in Germany, to be more pacific your restaurants that are located on Ramstein Air Base and Vogelweh Air Base. I know that AFFES has something to do with your company but I would rather deal directly with the big cheese instead. My concern is that for the past 2 years we have not had a Popeye’s restaurant in the KMC Kaiserslautern Military Community for quite some time now and know one seems to have an answer as to when we will get one back. Both of the buildings have been shut down. To get your famous chicken you have to drive 45 minutes to Baumholder Air Base and this is not a nice drive. Now add the cost of gas and then buying the chicken, this adds up. I’m really not a fan of KFC which is close by but it is out on the economy and you have to pay in Euros, very expensive.It would really be nice to get some answers.

Thank You.
A hungry Customer

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Me-Lisa Palmer July 4, 2014 at 12:04 am

Well I use to love Popeyes until tonight I ordered 30$ worth of food and 2 med. Drinks but come to my surprise I got something extra in my cup a spider stuck in my cup without me knowing I drank almost all my dew when I was about to reuse my cup I open it and there I seen something in my cup when I went to Popeyes to have them correct it they told me how do I know you didn’t put it in there wtf I forgot I like drink spiders unknowingly grrrrrrrrrrrrrrrrrr yall need to contact me ASAP

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Rosalind Bond July 3, 2014 at 8:30 pm

I live in Davenport Iowa and we have to travel 2 hours for the closest Popeyes. Would you please consider opening one up here in the Quad Cities area? There are a lot of people that would appreciate it. We love Popeyes!

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Jerry Mcclary June 30, 2014 at 8:19 pm

We just watched a very sad episode of under cover boss. There was a very hard working employeee, who was a Caucasian janitor. He disclosed the fact that he’s been spending his own money in cleaning products for years. He also spoke of losing his home to catrina, and as homeless for two years. Your undercover boss also met a African American who referred to his bosses as corporate clowns. There was also another African American who was gay and insisted on preparing food with no gloves. In the end, the gay got 20, 000 scholarship, and 10, 000 cash. The guy who referred to his bosses as corporate clowns got a promotion, and the poor white guy who has been sspending his own money on soap, received nothing more than a donation to his church in his name. This is truly sickening. We used to like popeyes. Never again will we eat there, and I’m asking anybody who has read this, or watched this episode of undercover boss to do the same thing.

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Earl October 13, 2014 at 9:44 pm

I hate Popeyes anyeays so I won’t go

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coreen alvarez June 28, 2014 at 1:14 pm

Hi i am from new york i were passing at the popeys in queens village and saw some predgis shit in all the years of living in queens village i have never saw an indian staff clean the outside wall of popeys today i saw a black kid scrubing the wall what kind of job make you do that shit i ask around the bus driver have never seen that before

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Rose Young July 4, 2014 at 12:25 am

go back to school and learn to write english.

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Katrina Holley June 9, 2014 at 8:42 pm

Hi,

I pray someone really read this. I experience the worst customer service. I was at Popeyes in Newark NJ on So.Orange Ave and I was really disturb by the staff they were usiing profanity while customers were in line and you could hear it on the drive thru window. Then not only that recieved the wrong food and also the window person gave me the wrong amount of money short change me….. this yeswas the night shift …I think they need to be trained on how to treat there customers….I was so disturb wanted to tape them and youtube it but my husband talked me out of if….. I PRAY SOMEONE ADDRESS THIS ISSUE…..

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Anna Lillian Bowlds-Perkins June 8, 2014 at 6:32 pm

I went to store on 1301 W Broadway Mpls. 55411. Presented my coupon from the Crystal store purchase/survey that stated buy large drink get 2pc. & Buiscuit (free). Was waited on by a young lady named JOCYELYNN, upon presenting coupon she SNAPPED at me and sai their store does not honor coupons!! A male coworker was present, I pointed out there were stickers in the doors as well as posted in restaurant that they did honor the coupon. (IN fact the owner was there and told her to honor it. They had no large cups,whatever large means so she chaged me for 2 of the large they had available, $2.56. I requested butter and sprinkle seasoning for my chicken. She THREW my order on counter,no seasoning no butter!! She said they were out(like the large cups) , I did not recieve my 2 cups for the large drink and when I asked Joycelynn got nasty with me. I requested the manager told him the problem and he told Joycelynn to give me cups and free side for my inconvenience. She Threw thos items on counter, also. I addressed the situation andtold her and owner she had bad customer service skills/training and bad attitude. The owner said I had an anger problem and she was fine. This is not my first encounter with shitty customer service at this location but surely the first where poor customer service is upholded by the owner. I tryed the online survey butvthere is no store number on my receipt, I tryed phone survey with no avail. My recourse after posting this to you is to post to YELP and I am scanning my receipt and posting my complaint on facebook. Enough is enough.
abowldsperkXXXX@gmail.com

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Katrina Holley June 9, 2014 at 8:47 pm

This is a shame… just read your post…we need to tape them..youtube them and put them on Blast…..

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Marina Chanthaboury June 7, 2014 at 7:43 pm

6/7/14
I just recently went to Popeyes in Roseville on Douglas & was highly disappointed. I ordered 2 11 peice of spicy chicken. Drove up to the window & the employee asked for my order again. Told her my order, got my food and specially asked her if both of my chickens were spicy and she said yes. So I get home and some were non spicy and spicy. Called her store and told her what happened and she told me she don’t know what else she can do for me. When I told her I don’t live out there and have time to come back. Worst manager an service ever! Never coming back to that one again. Even the Popeyes in the hood has a better customer service ever. Even Popeyes in the hood is way better!!!

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Tom June 16, 2014 at 8:46 am

If you paid with credit/debit call your bank and request a refund – tell them you didn’t get what you paid for.

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David Gibbs June 6, 2014 at 7:34 pm

I am a recently hired employee and have been working for about 4 weeks. The store is a franchise and my first paycheck was for one week. Payday is on Friday’s bi-weekly. I received my check on the date of Friday May 23rd. The problem is the owner brings the checks on Friday of last pay week and this pay week she claims we don’t get paid until Sunday. The main issue with this is she does this every other pay week. Her reason is some employees call in on Friday so she doesn’t want anyone to receive their checks which we are legally entitled to until Sunday. I personally have talked to the General Manager, the assistant manager and half of the employees and they agree that she has been doing this for some time, possible over a year. THIS IS WRONG. Her name is Mrs. Bathe if my spelling is correct. Store # 3578 Address 253 Garrisonville Road Stafford Virginia,22556. (540)-720-7276. I represent all the employees of this store by saying we don’t want this to continue. This is a foormal complain against the owner and we will be in contact.

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Tamira June 6, 2014 at 6:21 am

i was recently employed at one of your location my checks where being opend before i even recived them i am now taking the steps to fight this because it is againts the Law too open someone eles mail

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Rose Young July 4, 2014 at 12:09 am

all you need to do is have an automatic bank deposit of your check. all electronically. no problem-o’s anymore. all companies do that now. wake up .. get modern.

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Rita May 30, 2014 at 10:32 am

We stopped at the Popeyes at 2904 61st in Galveston, Texas on 5/27/14 to order a three piece tender dinner and was told by the cashier there was a special on two piece tenders. After my boyfriend clarified the special was on tenders he ordered two and because I don’t eat chicken I ordered a butterfly shrimp meal. We were in Galveston as an overnight getaway. After checking in to our hotel and preparing to eat we discovered that he had received two drumsticks and two thighs neither of which he eats. I promptly called the establishment to tell them of the mistake, I spoke with Steven who drilled me like I’m three on how exactly we placed the order etc…mind you I’m 40f’in 5. I was then told there was nothing he could do but I can bring the product back which I said no we r tired from driving in and that was not an option, he also wouldn’t provide me with an contact info for a complaint. Long story short we ended up trashing all items purchased but consumers may want to be leery of eating food that possibly could’ve been a “returned” product. REALLY???? YUCK!!!! Buyers beware. I have also complained on the corporate website…

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Rose Young July 4, 2014 at 12:14 am

you dont eat chicken and he done eat thighs or legs? what in hell sort of family did you two raise? i dont like that. i dont wanna eat that. my mommy hates that. we dont want any of that.grow up.

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Amanda May 25, 2014 at 2:08 pm

I visited the one in Ontario #3304 on Fourth and Vineyard. No one was in the drive thru and I ordered a 3 piece tender meal with a mashed potatoe and an extra side of red beans and rice. When I paid and they gave me my iced tea they asked me to drive to the front and wait for another 3 minutes while they cooked the tenders. I drove to the front and waited 10 minutes which is a really long time for me being a taxi driver and barely get a moment to hit a drive thru. I told them I couldn’t wait any longer I have passengers to pick up. I told tjem I wpjpd be back later to collect the food. They said if I wanted spicy chicken them they have it. Which said to me that they hadn’t even begun to make my meal. I told them no I would be back. I came back about 30 min. Later and they told me to go thru the drive thru which was now packed. I went inside and tild them why not just give me money back and let me eat somewhere else. Thats when they said no its ready and put it in the bag. I had to remind her for my extra side. I got to the cab opened the box and they gave me fries. I didnt order fries and my mashed potatoe wasnt in the bag. I went back in but a man had already beat me to the counter complaining his order was wrong too. He also was asking for a large mashed potatoes and not the small one they gave him. When I told her she didn’t even put my mashed potatoe she gave me his. I couldn’t believe it! I didn’t end up getting thru all of that and now it had been over an hr. Since I had first placed my order.

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Sharon May 18, 2014 at 11:15 am

I visited popeyes #6096 14180 Gratiot Ave Detroit on 5-10-14 @ 1:58 pm order a 14 piece special pay for the meal ask for hot sauce I was told they don’t have any I ask for a refund because they are always out of something paid with my debit card was told money would be on there later still haven’t gotten a refund spoke with so called general manager she was so rude that 1800popeyes is a joke I’ve talked to 3 people and still no help,today is 5-18-14 still out of $21.19 so I call the store again and the manager just hung up on me never will I go to that pop eyes again

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Tom June 16, 2014 at 8:43 am

Call your Bank. Have them refund the charge.

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kathy May 4, 2014 at 8:59 pm

went 5-4-14 had the fish and chicken. Good. Biscuits also…No salt in the entire place! $3.99 special=3 fish and 3 chicken(she got 2 breasts…out of thighs) $5.56 plus tax for large fries was excessive!

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ana marante May 1, 2014 at 2:07 pm

I ‘m from Titusville, FL and my question is …why don’t we have a Popeye’s restaurant in Titusville, we have a lots of tourists visiting our area and they ask for Popeye’s, we really need one in Titusville …….

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christie jones April 29, 2014 at 6:04 pm

Hey I’m here because I have been trying to call . are time zones are off so I can never talk to anyone .I have applyed for employment many different times .I really love popeyes and working with food l never worked for pop eyes but I would be honored. I been to job fairs for popeyes.put in apps time and time again .I have more then a year of experience working with food .ever time I go to the popeyes in Rialto,ca 1320 baseline store #10501 number (909)421-1234 the manager never takes my app one of the workers takes it and she acts like I’m not there .I called and they said they are not hiring any more .I hope some one tells me somthing soon .are I’m going to have to talk to someone higher .I’m just ready to get to the bottom of this. Thank you

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bill smith April 27, 2014 at 2:10 pm

Store#11574
1 2 3 strikes your out.actually more than that.we live 2 blocks from this location and was so happy to see it being built but sorry to say every time time we have visited we have either been shorted dipping sauces or part of our meal,this time was charged for someone elses meal.We never complaine but felt we needed to.

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shelia April 26, 2014 at 11:07 pm

I WENT TO THE POPEYES IN GREENVILLE,MS. THE STORE MANAGER WAS SCREAMING AND DEGRADING THE EMPLOYEES. I FEEL LIKE NO ONE SHOULD HAVE TO BE YELLED AT JUST TO WORK. WE SAT IN THE RESTAURANT AND ATE AND IT SOUNDED LIKE WE WERE IN BOOT CAMP!!! I like a peaceful enviroment when I eat!!

#employerisabully

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shirley morrill April 25, 2014 at 12:55 am

We went to Popeyes on S. Glenstone about 2 weeks ago, I was shorted one dinner I had 4 orders. When I got home we only had 3, so I called the store told my problem, they said your receipt is what you must bring back to us. So I never thought to keep this rec. We go there 1-4 times a month. They are just getting way to lax in their work. Too much bantering back and forth so they’re goofin off. I paid 5.99 for the dinner and if you had another store I would switch but you don’t. Your food is great, smaller. Bulletin portions this past year but still love it. Thanks for reading thus…

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Jim Shoemaker April 18, 2014 at 3:54 pm

I visited Popeyes store #2269 in Gulfport, Mississippi today. The store was neat, recently remodeled and acceptable. I have not visited any Popeyes in 2 years or more–and today’s visit reminded me why. The portions are still very unacceptable for the amount of money charged. I had the Cajun fish and Shrimp combo, pathetic, pathetic. Just a few tiny shrimp–dry, no taste & 2 small pieces of tasteless & also dry fish. The chicken is much the same–extremely small pieces–a terrible value. Church’s Chicken is directly across the street. Much, much more value for your dollar–and mostly better tasting food as well. Through the years, it does not improve. My last visit for sure!!
Too many other better choices.

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Nelson Simonetti April 15, 2014 at 6:25 pm

On 04/13/14, I went to Popeyes at 2800 W Diversey, Chicago, IL.
I placed an order for what was supposed to be Flounder Fish Fillet. When I got my order, I was surprised to see what was on my basket, I laughed not because I was happy, but because I was really upset that the fish portion was so small and barely any fish at all. The fish cut was almost paper thin and the crust was so thick to the point that I could not taste the fish at all. I brought this to the attention of the manager working at that time around 8:30 PM CT. His reply was, there is fish in the fillet. I felt cheated out of my money, I told him that I would gladly pay for something, but in this case got nothing. I will never buy your fish and I feel that Popeyes should refund the money that was taken in this case. Shame on those who promote a nice plate of fish and don’t deliver what they promote.

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Doug smokstad April 14, 2014 at 3:04 pm

Sunday April 13th 5:00 pm walk in to order no one there was told someone else would take my order finally s ask if they get me something I order the shrimp tackle box but ow as told no butterfly shrimp would be in till Monday so I settled for popcorn shrimp and frys no frys asked if I wanted to wait I did then ordered chic breast frys and mash potatoes an gravy . No problem while waiting I noticed a pan of dirty water and a rag on the order counter everyone look at it with discussed look on there face . Got home put the food in oven to warm and noticed NO mash potatoes try to call no answer . 6 people ordered and all 6 were not happy with the help or the excuses . Food was good service was terrible never again! Hope you responded cause I will try and call cuts. Service . If you need a good manager let me know heads would roll and you be busy.

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edna langley April 14, 2014 at 1:32 pm

why did popeye quit making wraps in alexandria and pineville louisiana

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Sue Clarkson April 13, 2014 at 3:06 pm

My partner and I visited the Popeyes in West Palm Beach, fl. At I95 & Hypoluxo Rd. We were there on Sunday 4/13/14 at Ipm. There were a total of 4 people working, one of which was the mgr. named Julie. We waited for about 15 min for our food. First they were out of butterfly shrimp. How can I try the new shrimp and chicken combo when there are no shrimp? I am a diabetic and I wanted artificial sweetener for my tea. She said they usually don’t have that. With all the diabetics in the world how can they not have sweetener? All the tables in the dining room were dirty, we asked if we could have a rag to clean them off.She got an attitude and said she would do it. She had a very flat affect and a bad attitude. I don’t think she knows how to smile. I spend to much money in Popeyes to be treated this way. What can you do to help me?

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Connie April 12, 2014 at 1:10 pm

I went to Popeyes in Dundalk Maryland today. It’s the one located on Merritt blvd. as I was ordering my food, they have a baby in the back where they cook the food

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Ty Carter April 11, 2014 at 12:08 am

I was given the wrong order and was treated very unprofessional! I went to store #05328 ticket#159 at 20:26. I noticed I had the wrong order when I arrived home. I called and tried to explain, but was yelled at like I made the mistake!

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Ty April 10, 2014 at 11:43 pm

I’ve visited the Popeyes (11358) @ 3359 E. Holland, Saginaw, MI 48602 for the third & LAST time on 4/6/14 two hours before closing (my other 2 visits were late afternoon visits). On all 3 visits, the only thing I ordered that DIDN’T taste like it had been sitting for a few hours were the fries—even when I ASKED (and had no problem waiting) for fresh chicken. It almost seems as if they fry up too much chicken early in the day & sell it throughout the day, even if it takes HOURS to get rid of it. I tried two new promotional items for the first time at this location & both tasted so old and dried up. I threw most of it away and won’t try it again. My server was Cecelia.

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Paul midi April 7, 2014 at 2:04 pm

4529 NW 23 in Oklahoma City store opens at 10:30 was there at 10:45 pulled up to speaker no response. Sat there a long time I said is anyone there? No responce pulled up to window an employee just looked at me then turned and walked away I was leaving and saw another employee sitting in her car talking on her cell phone. Can’t you get people who at least act like they care?

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John Blair April 6, 2014 at 5:05 pm

Hi my daughter and I love your chicken but we don’t get to have your awesome chicken as much as we would like because we have to drive 40 minutes to get it we live in Greeley Colorado we were wondering are you going to build a Popeyes chicken closer to Greeley ??

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fcoleman April 2, 2014 at 9:28 pm

went too the PONTIAC MICHIGAN,location got chicicken tenders the most gross thing i ever seen when i open the box they had too been there 5 hour ,hard as a rock ,called back and the nmanager actually is the one who put them in the box ,and told me too call corporate,did care,will advise everyone in my ,business class i teach this is not how you operate a business, low class company

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Julie Moore March 30, 2014 at 3:26 pm

3/30/14. Went through the drive thru and ordered two strip combos and one P.o. Boy. When I got home we ate the Po Boy but several pieces of the chicken were under cooked and raw in parts. We threw the combos away and I called the store to let them know about the under cooked meat. The man I talked to was named Derek. No apology or offer to refund meal. This store was in Joplin, store # 11403. Our order number was 339172. Very disappointed… it will be awhile before we feel like eating there again… We usually like the food but our last few visits have been so so.

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Al Skoczylas March 30, 2014 at 5:36 am

3/29/14 I went through your drive thru 1620 N. Larkin Crest Hill IL. It’s a 40 min drive one way to visit your store. I ordered a 12 PC MILD chicken receipt # 320. Much to my surprise and dissatisfaction they gave me spicy. When I called the store the phone rang a number of times and no one answered and I got disconnected. The second attempt I did get through. I told the girl what had happened and she said just bring back the chicken and they would give me mild. That would be fine if it was just down the street but it is almost an 2 hour trip for me to make the exchange. To top it off the chicken appeared to sitting around and was of poor quality. Needles to say I was not happy the way I was treated and the quality of the product.
I flet you should know about this incident as I will not be returning to this location unless they change their quality control and correctness of orders. I would have liked to give you the store number but all I can make out from the receipt is 29 as the rest is unreadable.
Thank you! NOT HAPPY with store concern of problem.

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Elizabeth Zamudio March 25, 2014 at 9:37 pm

Hello,
We need your store in our town.
All we have is the nasty kfc. Their service is bad. And prices and quality awful. Really need popeyes here in Deming, NM .
We are right off one of the main highways. Would be a great place for your store.

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Yoletta Hall March 25, 2014 at 9:36 pm

I patronized the store on Grand River @ Southfield in Detroit, I asked for a five piece wing meal mild. Mild wasn’t available, I settled for spicy. No receipt was available for my purchase with my credit card. When I got home I discovered the chicken was old and hard. Very dissatisfied customer today. Please address this with the store manager, and district manager. Unacceptable.

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Mrs. Samuels March 24, 2014 at 3:52 pm

I’m writing to inform you that I had a negative experience at your location in Glenwood Illinois on March 19, 2014 at approximately 9:00 pm CST. The person whom I would like to put a claim against is Tokieta (please note the name may very because she did not identify her name for me). She informed me that she was the store manager on duty. However, she did not wear a name tag and refused to give me her name. Additionally, I did not observe any other employees wearing a name tag. The Popeye store is located at 18241 S. Halsted, Glenwood Illinois 60425. The store number is 5788. I called the store the next day and asked another manager by the name of Bee Tokieta’s information.

First of all, I recognize that you, as the reader of this letter, are not responsible for my bad experience, but I still wanted to inform you of this horrible situation. On March 19, 2014, I went to the drive-through and preceded to order a 16 piece chicken meal spicy. That is what my husband wanted. At the time, Tokieta informed me that there is no spicy and I have to order the original chicken. I inquired about the wait time. She informed me that it is at least 24 hours. I informed her that I never heard of that at any Popeyes Restaurants. I was disappointment but I guess I have no choice but to order the original chicken recipe. She replied that I did have a choice and I don’t have to eat at Popeyes. I informed her that I was not going to argue about it and I wanted the 16 piece meal with Macaroni and Cheese and Corn. She stated that they were out of both side items that I requested. Then I said ok, I will get Red Beans and Rice and Mash Potatoes.

The next thing that happened was shocking. When I pulled up to the window she informed me that she was not going to serve me. I told her that she was not providing great customer service and that it is a travesty to see anyone working for a company carry themselves in such a distasteful manner. She closed the window on me and proceeded to tell me that she will not service me and that if I don’t leave she will call the police. I called another employee over, which was a black male to explain that all I want is the appropriate information so I can put in a complaint. He informed me that he could not disclose her name or the store number. He said it would be in my best interest to drive away or the authorities will be called. Therefore, I decided to pull off voluntarily due to the fact that I did not want to be involved in any false accusations or considered to be trespassing. I have never been involved in any crime or activity with the police. I am an upstanding citizen. I am highly educated, and I expect to be treated with respect wherever I choose to spend my hard working money.

I was so upset by the situation and shocked by her actions that I left the store without having the issue resolved. I feel very disappointed with this interaction. To fix this situation, I would just like a letter or call to acknowledge this complaint. Additionally, I hope this letter will re-look at this particular establishment to determine if the employees are following company policies and are reiterating your mission and values when it comes to servicing your customers. This type of behavior will hinder revenue and your company’s reputation. I believe that there is a pattern of misconduct the employees should be disciplined according to your company’s policies.

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chris March 19, 2014 at 11:13 pm

I visited your restaurant in woodstock,il.i went thru the drive thru and my order was taken right away and very courtious.when we pulled up to the window i was told to pull up,they had to make me bisquits.so i pulled up and waited like ten minutes got my stuff and pulled off.i live like 20 minutes away from this store.i was there at 450 so it wasnt bz or anything.when i got home ,to my suprise everything was nt there i was missing my large cole slaw.i contacted the manager and he said he would put medown in the book for it and that i should keep my recipt and next time i come in he will take care of it.in my 30 years of customer service i would have handled that differently he also told me when i told him i had to wait like 10 minutes for bisquits and he told mr that he was there all day and noone waited 10 minutes instead of being argumentative he should have just appologized and corrected to the situation.i know you are known for great food fast .

Sincerely
Chris k

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Nekesia March 19, 2014 at 8:06 pm

Hi I visited your Popeyes in Philadelphia pa, and it was horrible the girls who worked there were loud and rude, the food tasted horrible and to of the men who worked in there dropped bowls on the floor and picked them back up to use, one of the guys went in his pant and started to scratch his behind in front of customers, I will never ever go back to Popeyes ever again

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Juliet Jenkins March 18, 2014 at 5:50 pm

Hello my name is Juliet Jenkins, I’ve visited one of your Popeye’s 1649 located at 602 Malcom X Ave Washington,DC 20032. This location has very poor management, very poor customer service, and on top of that they are giving Popeye’s a bad name by serving OLD chicken. Today 3/18/2014 is the third time I’ve received OLD chicken. This is very sad and unsafe for customers. I hope and pray something is done about this before customers get sick and sue.

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carla taboada March 18, 2014 at 3:09 pm

Señores les escribo desde Ciudad de Panamá. Conocedora de la ética que los distingue me atrevo a dirigirme a ustedes para presentar mi queja en cuanto al servicio del Rest. Popeyes de Transistmica Panamá. Vivo en el mismo barrio en varias por no decir muchas ocasiones visito el restaurante. Un día llegué y hago mi pedido cuando voy a la fuente de soda no había Coca Cola, me dirijo a la caja del restaurante y me dicen que estaba equivocada, situación que me molestó porque no veo por qué inventar esta queja. Cuando la cajera sale a la fuente de soda se da cuenta que la Coca Cola se había acabado y me dice que no podían cambiarla porque no tenían una persona que supiera como hacerlo. En otra ocasión sucedió lo mismo pero no avisan en la caja, situación que molesta . Otro día no tenían chicken tenders, en 3 ocasiones no tenían wings, el viernes 28 de febrero fui con mi esposo y no habían papas fritas!!!! y anoche fue el colmo de los colmos, mi esposo va a eso de las 11 pm y la cajera le informa que ya no estaban atendiendo porque cerraban a medianoche…mi esposo les dice ok pero aún falta más de 40 minutos para que cierren y ella le dice que ellos salen a las 12 pero que dejan de cocinar y atender antes!!!! Mi esposo MUIY MOLESTO dijo que el no se iba y que lo tenían que atender…pero no habían wings y tuvo que comer pollo en presas. Es lamentable para mi como consumidora ver que los dueños de la franquicia en Panamá no les importa dejar el nombre de Popeyes mal parado. Sería muy interesante que programaran visitas sorpresa los restaurantes en Panamá y pudieran observar lo sucio que están.

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Janet Lawrence March 18, 2014 at 7:27 am

Corporate Headquarters,
I attended a open interview session on February 20, 2014 at a Indianapolis store on the southside of Indy. I was told by the General Manager that interviewed me I had a job. He then ask me if I had black non-slip shoes and black pants, I told him yes. He than said I’ll be calling you this weekend or next week to have you fill out your paperwork. I still have not heard from him.I have spoke with him 3 different times he said he was teaming 7 other people, he is still calling me. I think it was unprofessional for him to lie to me like that.

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Vito March 17, 2014 at 11:37 am

Love your food!! Got a 5 piece and an apple pie like always. Worker refused to give me 3 sauces. Only two. I had to argue with them over a sauce container?? I spent $12- on food for myself and this is what I should deal with, el cheapo?? Not to mention one of the pieces was about the size of a quarter. Ill get a 3 piece next time.

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vicki March 12, 2014 at 6:40 pm

I went to popeyes and made a order after I order I ask if she got everthing she said yes and I said 2 fish and shrimp meals with french fries and 2 other meals and 1 kids meal when I got home there was know shrimp in one of my dinner and 3 in the other no french fries in other and the food was exstremly salty and hard.when I called up to talk to the manger she said he had left and did not have any ideal when he would be back.I explain to her what had happen and she took my number and said he would get to me next week after I spent $48 it was so bad we could eat any of it to hard to salt and cold ,it was the popeyes on western center ftworh tx ,

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Davina Horace March 12, 2014 at 3:55 pm

Hello Cheryl Bachelder! I went to the Popeye’s in Houston, TX (Store #2737) on W. Bellfort/S. Post Oak and the service was EXCELLENT!!! I went during the busiest time (Tuesday @ 7:30 PM). The cashier who was working the drive-thru, named “Vernida” truly represented your company well. She was efficient, courteous and took the extra time to ensure that my order was correct.

Deliciously satisfied,

Davina Horace

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Dooney Cribb March 7, 2014 at 11:55 pm

We need a Popeyes Fried Chicken in Georgetown , S.C. , please build one here , Thank You , Dooney Cribb

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summer March 6, 2014 at 10:28 pm

My family and I had the worst experience in our life to actually see how cross contamination happens in and watching the process was horrible, I watched the manager and assistant manager use the cell phone while serving food texting at the register while taking a customer’s order put the phone in his pocket and pick up serving utensils scoop French fries into a box I then went up to the counter and asked for the manager and they both stated that they was in charge I then asked the assistant mgr. George to kindly throw out the food wash his hands and stop cross contaminating the food, now as a customer and a health care professional should I have to tell a Mgr. and a Assistant MGR to follow the state of California health code cause they were in many violations with a dirty facility and patio trash and food thrown on the ground inside the facility tables and floors dirty and just imagine what is in the back I’ve do have experience and hospitality qualifications in this industry so advise your company to take care of this matter because the health department should be notified in this matter please call cause I want my money back for this visit.

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LaTunza Reed February 27, 2014 at 4:51 pm

I dine in on Thursday 2/27/2014@1:12pm and order 2pc special , small red beans and rice and a biscuits. I was displeased with the thigh ,the meat had a lot of fat on it,it was extremely greasy and uncooked . I was very disappointed with food because I frequent this establishment. This community deserve better service . The location is Popeyes. Louisiana Kitchen 3599
3268 W.Slauson Avenue
Los Angeles Ca90043
323-294-8116

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Tina January 9, 2014 at 5:22 pm

Dear Popeyes Corporate Officer,

Popeyes does not have any restaurant in Suwanee GA, If your company would like to open a restaurant on Peachtree ind blvd I have a Prime location for Popeyes. If you are interested send me an e-mail i will send you an address of the location and a contact information.

Thank You
Tina

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Rita tablone November 30, 2013 at 11:42 am

I would like to know if you would consider opening a Popeyes location in my area we have a lot of locations available, the area I’m considering is wyomissing it’s a very good location with a lot of hub. If you would consider the area maybe one of your field managers would come and check out the area. That is wyomissing Pennsylvania .please let me know what you think. Thank you.

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dianna brown November 22, 2013 at 8:22 pm

I live in king nc and me and my sister were so happy that a popeyes opened in high point nc,on friday november 22 we drove to highpoint for your chicken, we had a time getting our order right, the person who took it must of been having a bad day, my niece lives in high point so we took food to her home, we had a mess, all 3 meals had wrong type of chicken and our sides were in other persons box, we asked for 3 sodas and make sure one was diet and we got all 3 diet, we drove a long way for popeyes, I love it, theres none better to me but this experience was awful, the person who waited on us made me feel I was imposing on her, im a business owner in king and have been for 22 years and I know how important happy customers are to my business, I sent this to you because I didnt know how else to do it, ive never complained like this before in my life and im 57 years old, but we came so far and it turned into a mess, I hope something can be done about the meals that were messed up, dianna brown

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Kristy Howard-Clark November 2, 2013 at 8:43 pm

Got sick at the Burbank, CA store located on Hollywood Way and Verdugo. I had diarrhea all day after eating there. Clean it up or you might be setting yourselves up for legal action.

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Patricia Norman October 14, 2013 at 1:41 pm

October 2, 2013

FORMAL COMPLAINT – PLEASE ACKNOWLEDGE THIS LETTER

Popeye’s Corporate Headquarters
400 Perimeter Center Terrace
Suite 1000
Atlanta, GA 30346

Dear Popeye’s Corporate Office:

I tried to use your website for this complaint, but your website would not work properly and you make it very hard to find your address as the old Glenridge Connector address is still listed. I tried over 20 times to answer the password code (2 words) one of which was in italics. The italics word was blurred and unreadable, so the message would not send. Obviously you don’t want any feedback nor have you tried to make your new address easily to find (which I had to call your office to find out your new address and also my letter to you was returned undeliverable)!

On many occasions the Popeye’s drive thru at the Eastover Shopping Center on Indian Head Highway in Maryland is slow, inaccurate orders, unprofessional staff.

The drive thru is extremely slow, non-responsive because the customer has to ask at the speaker “hello are you there”; finally you have to repeat the order 3-4 times for the order taker to acknowledge back what the correct order is; then the wait time is abnormally long, but I guess everyone has to check to make sure they are getting what they ordered and its correct since numerous times my order has been WRONG!

The latest issue I had was on 9/24/13; I received a 13 piece special mixed – that is supposed to have no more than 3-4 thighs (PER STORE MANAGEMENT); I received 6 thighs 7 legs, it was supposed to be a mixed box of which a variety of white and dark meat are to be given. I also asked for spicy, didn’t get that either, I always order sides of which I have to make sure I get those since they have at times not put them in the bag, but I have paid for them!. Well, upon arriving at home on 9/24/13 and opening the box I found 6 thighs; 7 legs only, I HATE THIGHS to begin and this is what I received and all of it was dark meat to my dismay, what a disappointment, as I drove out of my way home from work and then didn’t even get what I ordered and paid for!!!!!!

Popeye’s Corporate Headquarters
October 2, 2013
Page 2

I immediately called back to the store and ask for the Manager whose name was Lori (she said that she would correct my order and could I come back down, I said no I live 20+ minutes away and I told her I would be in the next day or so). Now on 9/25/13 I call and find that Lori was not scheduled again to work until Monday 9/30/13, of course Lori didn’t tell me that. I asked for the manager on duty which was Chris (Day Manager). She was rude and very unprofessional and definitely didn’t want to help me in any way. Her response was “what do you want me to do about it”. I explained what happened and that Lori was to correct the situation and she snapped at me and said: “well Lori didn’t write anything on the board about it and she isn’t schedule until 9/30/13”.

I called back later in the day on 9/25/13 to find out who is the owner of this franchise and was told “Julia Kim” by one of the staff. I was told she is there mornings, but I never could reach her at any time during the day for that matter any day. Then I asked in another call, to please give Ms. Kim my telephone number for her to call me, never a response from Ms. Kim!

As of today 10/2/13 I have not received any communication. What kind of service is this….I am so disappointed. I have been a loyal Popeye’s customer at that store for over 15+years and also at other Popeye’s in that metro area for over 30 years.

The corporate office should step in and get the staff trained properly, as other customers have complained verbally at the store in person because I have been there to witness it and heard it at the drive thru.

Money down the drain, no satisfaction at all, I am so disappointed!!!!!!!!

Guess I will have to switch to KFC for my chicken in the future! You’re giving me no choices here. This is just an example of why KFC is winning the chicken war.

Very Disappointed,

Patricia Norman
XXXX Raymond Court
Fort Washington, MD 20744
(301) 538-XXXX
XXXXXXXX @yahoo.com

Reply

ALLEN RUSSELL JR September 29, 2013 at 4:22 pm

I WAS AN EMPLOYEE AT ONE OF YOUR POPEYES STORES IN MEMPHIS TN. I WANT TO SENT MY APOLGY HOW I LEFT THE COMPANY IT WAS A PERSONNEL SITUATION , I HOPE YOU UNDERSTAND. THANK YOU FOR CONSIDER THIS EMAIL

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