Popeyes Corporate Office

Popeyes Corporate Office Address

AFC Enterprises, Inc.
400 Perimeter Center Terrace Suite 1000
Atlanta, GA 30346

Contact Popeyes

Phone Number: (404) 459-4450
Fax Number: (404) 459-4533
Website: http://www.popeyes.com
Email: Email Popeyes


CEO: Cheryl A. Bachelder
CFO: H. Melville Hope, III
COO: Andrew G. Skehan

Popeyes History

Popeyes is a wholly owned subsidiary of AFC Enterprises, Inc.

Popeye’s was founded by Al Copeland in 1972 as Chicken on the Run.  The first restaurant was located in Arabi, Louisiana.  After initially losing money, Copeland changed the recipe to a spicier blend and re-opened the restaurant as Popeyes Mighty Good Fried Chicken.

In 1976, the first franchise location opened in Baton Rouge.

By 1986, there were 500 restaurants in the chain.

In 1989, Popeyes merged with Church’s Chicken under the AFC Enterprises umbrella company.  AFC sold Church’s in 2004.

In 2008, founder Al Copeland died.

Today, the company operates over 1800 restaurants in 40 US states and 22 countries worldwide.   They are the second largest chicken fast food restaurant in the world.


{ 160 comments… read them below or add one }

Patti johnson August 15, 2015 at 10:15 pm

Two weeks ago I went to the Gresham, oregon restaurant and was treated to the rudest experience I have ever experienced. The woman who waited on my at the drive thru was rude and condescending. I asked for the $5 box but was told that they don’t have that (although it is advertised). So I placed my order (totaling $29.95). She didn’t say anything after I placed the order so I drove up to window and sat there ulna knowledges for over 5 minutes. I was so upset that I called the corporate offices and spoke to customer service. I was assured I would hear back. Of course I didn’t. My husband loved the chicken but the experience convinced me to not go back. Your loss.


Janell dye August 15, 2015 at 11:32 am

So i decided to stop in with my family to try this popeyes chicken and it was the worst experience I have ever been through in a restaurant setting in my life, the managers “2 female’s” where in a office where we could clearly hear everything they were talking about all im going to say is very disturbing not kid appropriate at all and im Christian and had to have my children go sit away from the front area of the store so their innocent ears weren’t tainted with what they were talking about. Lets just say doing drugs on thier break and getting drunk and sexual talk was being discussed while “US” the customers have to order our food. Not professional at all and popeyes should be ashamed and embarrassed to have such employees “manager’s” at that to be representing thier company.


Janell dye August 15, 2015 at 11:42 am

Im very sorry this was in Columbus oh at the East Livingston location right next door to a wendys , as im not from Ohio at all i just know it was off the expressway on E Livingston ave


Joe August 14, 2015 at 7:39 pm

Me and my wife just eat at the popeyes at university and Jordan ln in Huntsville Ala and it was horrible. The chicken had grease running off of it like it was poured on it out of a container, had hair in our food and all we got was I’m sorry. We will motivated eat at popeyes ever again even if it was the last restaurant on earth. The worst experience in a fast food restaurant ever. Two thumbs down.


customer August 12, 2015 at 5:58 pm

HI I’m reporting from Canada in Scarborough and there’s a Popeye’s on midland and Lawrence. My complaint is that the workers are not all different race there’s only one kind I’m not trying to be racist its just that a lot of time I do go they serve there kind of ppl first even when there not in front of the line and I saw with my own eyes that the manager is having a get together with customers he knows also taking them to a room which you can see clearly and the manager is giving his friends free food. I think there should be more of different culture of people to work at this Popeye’s it would be more professional and better for other customers. The workers need more training when the customers are waiting 10 minutes for there food it seems that we have to wait longer for the manager serve his close ones first without pay. Hopefully you take this as something to look into …sincerely a loyal customer


Megan August 12, 2015 at 3:59 pm

I am a visitor from Australia and I went to Popeyes in Cape Girardeau Illinois and was greeted by Queenie ( Katherine Louise) and she is the most cheerful beautiful lady, she went out of her way to make sure we were taken care of and everything was clean before we sat down and while doing this she greeted every customer that came through the door and proceeded to check on us multiple times while eating to see if we needed anything else topped up our drinks and everyone around us and not once did she stop smiling and making us feel welcome. Will definitely visit that restaurant again.
I have never felt so welcome in a restaurant before or my husband who is from Georgia.
Thank you for hiring such amazing staff


Clayton Huff August 9, 2015 at 6:43 am

Went to the Anderson Indiana store last night the place was nasty.all black employees .none that looked like they gave a shit.argueing.slow.outside smoking including manager.out of coleslaw .green beans.tea.I ask for the manager and never got him. Could not eat beans and rice nasty.when I got ready to leave I told the girl to forget the manager that I would just call corporate Monday but after reading these comments it seems like they don’t give a shit either and they are a racist company.I suggest we start a boycott on social media and shut this shithole down.


Marylou Martinez August 3, 2015 at 8:08 pm

At 11:52 a.m today I went through the drive thru and ordered a 2 piece meal, white meat spicy, French fries, a coke and 1 jalepeno. I paid with a $20 bill. After getting my order I left. Not until 2 hours later I realized I had not been given my change. It was out of my way for me to drive back to the Popeyes on the corner of Foothill Blvd and Bensen in Upland Ca. I walked in and when I saw the lady who took my order I told her I didn’t get a receipt or my change. She gave me $11.63 in change. I didn’t realize until later that I still wasn’t given a receipt. I’m wondering how many customers there are who are cheated.


Zardunk July 4, 2015 at 8:51 pm

Reading over all these horror stories the problem is not the idiots you employ but the IDIOTS you’ve become. You just don’t give a damn! This is too much of the same type of complaint. You just don’t give a furry rat’s ass!


Zardunk July 4, 2015 at 8:47 pm

I commend Popeye’s for publishing positive and negative comments, which prevents me from cursing, as I would like.

What the hell has happened to a great fast food?? It does seem to me (a black man) the slovenly, sloppy behavior and attitude of a kitchen dominated by blacks.

Prime example: your store located on 6073 Mahoning Ave, Austintown (in front of the Wal-Mart store) is closed down (for repair) and the beat goes on: going on a year no signs of construction period. Prior to the shut down, the employees mostly white kids, lived up to civil, courtesy, amiable service. Then, like over night all the whites were gone and blacks were afoot. Something went wrong and they are the cause.

Now, just a few days ago went to your store located at Market and 40 W. Midlothian Blvd. This place has always been a sore spot. The black girls have the worst attitudes. Thus, I frequent the Austintown store, which is seven miles away, compared to a twenty-minute walk to this hell spot.

Anyway, to my shock and horror, the twit on the counter was smacking on gum as if all the cows in the meadow had gotten lost. More egregious, the guy, supposed to be the manager, was wearing his F-ing jeans down around his ankles (might as well have been). What the $%#@!! He had on no hat. His red T-shirt had no emblem. Making me think that he was simply the janitor lending a hand (and he was handling the food even though there was something like 30 people milling about).

And just as I was ready to break for the door, one of the employees in civilian clothes went behind the counter, cavalier and entitled just to get herself something to eat. Christ! She’s in civilian clothes. This is not a flea market or some yard sale. But it is absolutely that inch you give blacks and they take 50 F-ing miles. No discipline to standards: such as public impact.

We are not ready for Prime Time! You need to send undercover investigators—don’t take my word. But I can bet a billion dollars it’s happening across the globe where Blacks—especially female—are working fast food. Cleveland is like falling right into the pits of hell, no matter what fast food you go to. Arrogance and lack of civility to the mission is rife.

Last futile comment: Obviously there’s a new chef in town (for the last 5 years) because the way the chicken was once fried is no longer. Hard to describe but certainly not as good as it once was and which beat out defunct Church’s Chicken—and anything can beat out Kentucky and that Colonel’s BS.


Dionne July 6, 2015 at 9:14 am

You are absolutely correct I had the same experience in Richmond Va


Patricia J Smith July 4, 2015 at 6:39 pm

I have a story about the first night, Popeye’s in the French Quarter on Royal St across from Holiday Inn Royal St. My husband (Wilfred Wetzel) and his coworker was standing outside when Popeye’s was closing, the manager was putting the night deposit in the trunk of his car. When drove off to the bank, one of the deposit bags was on the street. My husband went over and got the bag put in his car trunk, waiting for the manager to come back. They brought the bag to the bookkeepers office, they counted the money it was $10,000. The next morning my husband took the money back to your store and returned it. That manager was very upset and rude to my husband, you would think he would been delighted to have the money back. In the 1970′s that was a lot of money we could used having a new baby, but we wanted to do the right thing.
Thank you for listening to my story, my kids just wanted me to right to you after watching UNDERCOVER BOSSES.



Charlotte Beaureguard June 24, 2015 at 3:24 pm

I received chicken that was purchased at the Popeyes located in a south suburb of Chicago Illinois. I’ve been a customer if Popeyes for many years. The chicken was the worst chicken I ever had from any Popeyes. This happened Oct of 2014. I filed a complaint on line and never got a response. I called their complaint line and left about ten complaints. I even spoke to a supervisor who assured me that someone from corporate would contact me in reference to the chicken I had received. This went on for months. One day I took it upon myself to call various Popeyes to find out who the district manager was so that I could speak with this person in reference to my complaint. Finally after hit or miss for awhile I was able to discuss my complaint with the district manager. The district manager told me that the corporate office NEVER forwarded my complaint to him.Therefore he had no knowledge of it. Here it is now June of 2015 and the sorry corporate office has yet to contact me in reference to their non professional handling of All of my complaints. SOME HEADS NEED TO ROLL AT COPORATE BECAUSE OF YOUR SORRY TREATMENT OF CUSTOMERS. CUSTOMERS ARE IMPORTANT. IF IT WERENT FOR CUSTOMERS YOU WOULDNT BE IN BUSINESS. YOU HAVE VERY POOR BUSINESS ETHICS AND VERY POOR CUSTOMER SERVICE AND YOU NEED TO DO SOMETHING ABOUT IT. BY TOTALLY IGNORING ME IS NOT THE WAY TO DO BUSINESS!I DID NOT APPRECIATED BEING LIED TO CONSTANTLY BY YOUR EMPLOYEES. VERY SAD COMPANY. MY FAMILY AND FRIENDS WILL NOT BE EATING AT POPEYES.I ALSO SEE WHY SOME OF YOUR EMPLOYEES DONT HAVE GOOD CUSTOMER SERVICE QUALITIES. LOOK AT THE COPORATE OFFICE AND SEE WHERE THE UNPROFESSIONALISM COMES FROM. YOU NEED TO DO ALOT OF IMPROVING POPEYES. VERY DISAPPOINTED FORMER CUSTOMER.


kim June 28, 2015 at 7:50 pm

Today was a bad day at the popeyes location in Bakersfield on white lane.As a customer I witnesses the general manager tell a worker to go the f home. She made a statement and said to the staff person “You need to wash the walls like a slave.” This was upsetting. I will never go to that restaurant again. If I was that staff I would make sure I file a huge complaint. That was unnecessary and the general manager should be written up for that type of behaviour. Also they serve day old potatoes. Just add water and serve them as fresh.


karen June 24, 2015 at 11:24 am

Love your chicken. Sure would like hush puppies with my fish.


james bruce June 23, 2015 at 8:42 am

I was at the popeyes on york rd yesterday , enjoying my meal when I overheard the manager by the name of Omur being very disrespectful to one of the crew members basically telling her to shutup and do what he said . WOW thats no way to talk to a young female or no one period , and the other manager Lester did absolutly nothing . Poor management


johnson bee June 23, 2015 at 8:35 am

I visited the popeyes on 5002 york rd and the experience was horrible , everybody sitting around while people waitin on there food then one manager go by the name omar has the nerve to be disrespectful and very rude . I come to this popeyes frequently and its always the managers that lack of leadership . I feel they need new management .


Pamela Jones June 18, 2015 at 1:07 am

My mother visits your Troy Alabama location every week. Tonight she went there and I got a call from a lady I knw. What she told me was disturbing. She said that they had gotten her order wrong and that she had to return the food. She said she had her hand all in the chicken as she was counting it and telling them what was wrong with her order. One lady preceded to take the food back. Another lady took that same food that my friend had her hands on and gave it to my mother!!! I’m sure this is not the way that should’ve been handled. I’m very upset about this and this is not sanitary at all. I called my mother to tell her what happened with her purchase. Thank God, and this is sad to say, that they got her order wrong as well and she had to take that food back as well. Popeyes will not be getting our business anymore and I will be sure to spread my story via social media about what happened


Yvette Thompson June 16, 2015 at 1:42 am

I seen a young man by the name of Danny Walker smoking marujana in his car outside of the Popeyes on Ft. Benning. I couldn’t believe my eyes I watched the entire process before he lit the cigar actually seen him dump out the insides of the cigar on the ground. He was the gentleman that prepared my meal. It’s such a shame. I reported the foolish immoral events to cooperate. I hope they do something about that young man. Children could have seen him.


James B. June 4, 2015 at 9:12 pm

Popeye’s Chicken in Redford Michigan May 21, 2015: How can you be so slow as to…have 17 people in line AFTER placing their order, staff not know what is on their menu (including a poster board ABOVE HER HEAD), wait 15 minutes to say that they have to “fresh fry” the popcorn shrimp, misprint the reciept with the wrong items on it, get cocky with a customer when he complaint to get his money back saying “I didn’t PERSONALLY take your order, so don’t be upset with me”, have a customer come back with a “dark meat” order when his ticket says “white meat” (and of course the upcharge clearly stated), after 45 minutes waiting – came back and asked for “5 more minutes to cook my order”, none of staff on the front line, bins full (overflowing) with chicken, no orders going out, no manager visible, and the cocky staff person promptly take her break, to sit in the lobby with the security guard and talk about the customer who was asking about his order…he waited for 20 minutes. The order? 2 piece and a biscuit. This has to be a swell and growing company. OH! I called this issue in 15 minutes after it happened, with a promise to refund my paid for/unfilled order. 3 weeks (almost 4)…..still waiting.


Toya Young May 27, 2015 at 11:31 am

I think it really sucks that you have to pay almost 4.00 for a large drink to get 2 pieces of free chicken after taking your survey.


Kathy Howard May 24, 2015 at 8:52 pm

Popeyes’s PLEASE bring back your ONION RINGS, they were AWESOME!!!! They are the BEST,! I have tried onion rings at other places and I can’t find any that I like. Your onion rings are better than the blooming onion at Outback.
Thank you, Kathy
Craving Popeyes Onion Rings! Winter Park Florida


Z MILLER May 21, 2015 at 7:01 pm



Stacy brown May 20, 2015 at 6:14 pm

Well l stay in claxton georgia home of the claxton chicken. We have a poultry plant that supplies chicken to other restaurants but not a name brand chicken joint like popeyes or any other name brand chicken joint so it would do a lot for this small town to have popeyes come to its town


laura matheison May 15, 2015 at 4:01 pm

We visited the Popeye’s Chicken at 6161 E 82nd Street Indianapolis IN 46250 on 5-14-2015 around 6:00PM.
We ordered the 12 piece family meal with 2 large sides and biscuits . We received one small box. I asked the girl at the window if that was our complete order? she said yes, I asked if this was the 12 piece and where are the sides? she said its all in the box. One biscuit was just laying unwrapped on top of the bag.
I told her there is no way this is correct. she then had me return the box to her and the manager then asked her what was going on. The manager asked me for my receipt, which I gave to her.
she returned my $12.98 and then asked me to pay $29.99. Which I did.
After opening the food at home, It was cold, the biscuits were terrible, the chicken strips looked nice in appearance but was cold and rubbery. Mac & Cheese was very dry and hard.
Fries were cold.

we were very disappointed in the products as well as the service

Laura Matheison


Dr. Biagas May 7, 2015 at 6:26 pm

I just visited your store #11315, Mt. Holly NJ. I visit the location at least once every couple weeks when I am going from one function to another. Each time I have visited this location I have experienced rudeness and poor customer service at the hands of the shift supervisor who is of Middle Eastern descent. This young woman lacks customer service skills and is not only rude to customers but also to employees.

Today, as with each time I visit the store under her watch, there is never any freshly cooked chicken, never have any fresh jalapenos, and the top of todays poor customer service was the way she simply disrespected two high school workers by telling them “they need to pay attention and stop acting like they are stupid.”

Every customer order was wrong, and this is not the first but constant problem under her management. I asked today for a three piece, breast, wing, and drumstick, coleslaw, and two jalapenos. She obviously was frustrated with the influx of customers during the rush hour that is typical. Because there is never any fresh peppers I asked if she could get fresh peppers. She got the peppers and made the smart comment to the young employee that “these are the peppers for Mr. Jalapeno.”

I had to wait for the spicy chicken which took approximately 15 minutes. When the chicken finally arrived this manager placed the box of chicken, the cold slaw, and the peppers on the counter with the bag in front of me and walked away as if I was supposed to package my own food.

Let me just say, it is not that Popeyes provide a service, but that you would not have a service to provide if customers such as myself would not frequent the local store. If this is how you train employees to move into supervision then there needs to be a review of your training. This manager is simply rude. This has nothing to do with cultural differences, but her obvious dislike of the customers in the community she works and service.

I DEMAND that this person be immediately contacted and removed for training, including sensitivity training and race relations. She do a complete disservice to your corporate image.



Salima F Ellis June 20, 2015 at 12:16 pm

This not the first time I heard Popeyes leadership has failed our community.


Salima F Ellis June 20, 2015 at 12:19 pm

Popeyes need to be shut down their employees are not trained properly at all. Weven are taking action to fire and shut down the Popeyes Restaurant in Cheltenham, Pa.


Ashley Cunningham May 2, 2015 at 7:55 am

After visiting the new location in Crestwood, IL I will never return!! After first being served a chicken tender wrapped in hair! I then received an undercooked pink chicken strip! After arguing with the so called manager Patrice who told me my chicken is suppose to be pink I was refused my refund even after showing them the nasty chicken!! I am pregnant and was sick after eating one of their strips! I will never return to a Popeyes and I will be sure to share this story wherever I can!


Stacy Love April 30, 2015 at 1:24 pm

I saw one of the employees on Ft. Benning smoking in his white car. I saw his name tag it said Danny


Joseph Kehoe April 28, 2015 at 7:04 am

On 4/24/15, I visited the Bolingbrook, IL popeyes location for lunch. I ordered for carryout because I had to get back to my work office. I returned to work and opened my box of popeyes and I noticed a cockroach inside the box. I have about 14 pictures that I took. I was completely disgusted. I called the local store to inform them, they offer me a “fresh meal” no I kindly rejected that offer and just stated that I’d call corporate, as I call corporate they aren’t apologetic at all which in my eyes this must happen often. Just completely unsatisfied and disgusting. Who serves a customer food with roaches, you’re telling me that these people don’t check the product before serving it ?


Ralph Batholomew April 23, 2015 at 1:54 pm

Recently my wife and I went to the Lehi, Popeyes to have a meal with our son. Everything seemed alright until about 45 minutes afterward, when my son and I had to rush to the rest room! I was having problems with my bowels for several hours after eating at this location. I tried to talk to the manager, and he basically shined me on. Telling me that it had to be the item I ate previous to coming to his restaurant. the problem with that, is that we all 3 ate different things, and all three of us experience issues with the food. We will never go to another Popeyes again. The Lehi survey wouldn’t let me in, saying my info. was invalid!


Ralph Batholomew April 23, 2015 at 1:58 pm

Previously we have had wonderful experiences at all the Popeyes locations we have been to in Florida, Georgia, and Utah. I hope its just a one time thing. But it could be the oil has been compromised at this location. I don’t know if anyone else experienced what the three of us did?!


James Gray April 23, 2015 at 1:21 pm

I can’t believe one of your franchisers fired a pregnant woman who was robbed at gun point. What part of you thought this was the right thing to let happen, well you’ve made it easy for me I will never eat at a popeyes ever again there are at least 3 other chicken places in the area.


TIM HIRSCH April 23, 2015 at 7:33 am

Here in South Bend Indiana the only Popeye’s location they have is full of a bunch of racist employee’s. I have been doing business with this location only because I love the chicken. I am a white male, the black patrons that come in after me get there food and are out the door, I have to wait 20 to 30 minutes for my 12 piece all dark meat meal. Which by the way is never all dark meat, always end up with 3 breast. So after 2 years of putting up with this I finally decide to call the store only to be told I am wrong and am argued with for about 10 minutes. And the only resolution offered was to bring the meal back and they would fix it. Well 30 minute drive and wait another 20 to 30 minutes to my food was not a responsible offer. So I decide to e-mail corporate and guess what no response from them. So long story short if you are white I would no suggest ordering any food from this location. I AM DONE


THOR April 23, 2015 at 2:32 am

I agree with Erick Myers-Van Pelt’s comment regarding the treatment of one of your managers in Texas. I hope the American public votes with their money and take their business to anywhere but your company.


Byron April 23, 2015 at 12:40 am

Shitpile corporation. You all had better make good with your former pregnant employee. Never going to buy food from any Popeyes restaurants or any Al Copeland restaurant again. I’m from New Orleans and am embarrassed by this outrage.


Erick Myers-Van Pelt April 22, 2015 at 6:46 pm

After reading about the pregnant woman in Texas fired over not repaying $400 stolen from a cash register, while being held at gun point, Popeyes is permanently off my list for fast food. You are a heartless employer and I hope you go broke.


J.C Migues April 15, 2015 at 1:36 pm

I have a good complaint for u. Went to local Popeyes to get the red stick tender special they have been running on tv just to be told they are out of that special. Now they are still selling tenders and I saw the advertisement last night so what gives. Why would Mr Roger’s the CEO and president still be running the ad. What a waste of money but apparently they have alot because I still ordered the tender combo and damn they were small as nuggets. Service was great as I was the only one in there at lunch time, now I no why Canes is beating you out. I’ll give them back my business. From Shreveport,La.


Lois Harris April 13, 2015 at 2:49 pm

Received chicken fried in old grease. .taste like it had been burnt


Debra L Gulan April 9, 2015 at 11:43 pm

I have never worked for such a DISFUNCTIONABLE company like this in my life !! I have over 8 years of fast food experience, I work well with others and love customers, without customers you have “NO” business !!!!! I have great ideas that I tell my boss but because I am a woman I get shot down, in other words, I never get heard !! I have a incredible back round, but that”s not here nor there I hope that someone or anyone will contact me !! I think send in an under cover person and just witness or observe and you can see what really goes on. LIKE UNDER COVER BOSS !!!! Thank you, Deb Gulan


Chrissy Randall April 9, 2015 at 9:41 pm

I went to your store in Baytown, TX on Garth road and I must say it is the biggest joke for a professional establishment that I have even seen in my life. We went through the drive thru and mind you there is not one customer inside the store and they had no chicken ready. One person was waiting when we pulled up and it took him forever to get his food. Total, we spent damn near 45 minutes waiting for chicken and the sorry employee finally brings and the food and doesn’t even apologize for the wait. I have always loved Popeyes but the poor service and quality has changed my mind. I will be going elsewhere from here on out. Totally RIDICULOUS!


Dora Gonzalez April 9, 2015 at 11:33 am

I am writing this to inform your co. how disappointed we were with the meal we purchased on April 7, 2015. Our total cost was $19.86 and it went into the trash. All the meal was cold and we only live about 3 minutes away from the restaurant.
The beans and rice didn’t taste right. The two white piece meal was ridiculous. The wing was so small it seem like a wing of a sparrow bird. We worked all day long outside and when we came in to rest before taking a shower, we saw the Popeye’s commercial. It was nothing like a hot meal. The onion rings were soggy, the French fries cold, and chicken, too.
I have never made a complaint, but I sure hate your co. not to flourish because of bad food. I hope you can correct this issue, we were excited to see a Popeye opened near our home.
(Popeye’s on Robstown, Texas) opened a few weeks back. I hope our next visit will be a better experience.


traceycarroll April 8, 2015 at 8:02 am

Im a new employee and would really love to speak with someone concerning…the job im very unplease with the way things are going..please contact me asap…before i loose my job thanks.


Scott Grossman April 5, 2015 at 2:42 am

I have had all kinds of problems with this location. Tonight was no exception. I ordered a 2 piece bonafide mild with a regular coleslaw and I wanted to up grade to a large mash potato, what I got was a regular mash potato with the gravy on the side. Then I ordered a 3 piece bonafide spicy with coleslaw and jambalaya, and what I got was mild instead of spicy. It seems that this location is poorly trained or just missed managed. The Popeye’s store number is #10520-1295-1. I would like to hear from the some one from corporate about this location upon receiving this email.


Dennis Draughn April 3, 2015 at 8:26 pm

I would like to know what do I need to do to open a Popeye’s franchise in St. Cloud, MN. We have two KFC”S and they are horrible. Could someone please give me a call or email me. (320) 774 – ****



Sara April 3, 2015 at 1:23 pm

I was in Popeyes with my husband and 2 girls last night I am from Louisiana and grew up eating Popeyes so I am a very loyal Popeyes customer. 4 or 5 of the employees who were young girls were arguing with each other in the store infront of other employees and a lot of customers. One of the young female employees hit one of them and all of this was ongoing in front of my two yound daughters. My oldest daughter and husband seen the girl hit the other girl in face I was busy ordering with the male cashier at the time. My daughter who witnessed the event continued talking about it while we were in the store. We decided to leave and carry out and not even dine in like we had originally planned. The female employees were using very inapproiate language there was a lot of swearing and they were in each others faces. The female manager on duty was laughing and did not even try to stop it for a while. One of the other ladies an older woman yelled for help asking a male employee to come out to the dining area and break up the fight between these 4 or 5 girls. I was not pleased at all with any of the employees and especially the manager for not handling the situation properly. I thought Popeyes was a family friendly restaurant. I will not be going back to that particular Popeyes on Candler RD and I will not give Popeyes any kind of business at all. That was unprofessional behavior on the employees who were fighting and the manager for not calling the police. I feel very unsafe and uncomfortable in that particular location and something needs to be done. I know there has to be cameras in there and someone from corporate needs to handle this issue. I tried calling the corporate number 404 459 4450 and no one answered and that is poor customer service as well. I don’t know the name of the person I had to talk to and it kept asking me for that information and asked me for help when I pushed 2 it took me back into the voice recorded message. I am very unsatisfied with the entire Popeyes experience I had yesterday in the store and by trying to call corporate to complain. Your customers complaints and opinions must not be important and you must be hiring anyone you can which is not a good representation for your company.


Chuck Gagne March 30, 2015 at 10:33 pm

Well very unhappy with service at store #3681 went throw drive throw ordered food was told it would be 13 minutes if I could pull around to front of store sat in car for a half hour and then was told we got a rush and we had to make more chicken to fill your order spent 39.46 and I’m a regular at this store I will no longer be Goin to this store cause I feel I was disrespect by your employees


Mrs. Guerra March 29, 2015 at 7:44 pm

To whom may concern; today we stop at a Popeyes at Austin Tx. My husband need it something to eat and he loves Popeyes. So he went in order a 3 pc. Tenders meal
We need it quick because he had a church activity to attend, so he opens the box and it was a 3 pcs of chicken (bone in ), goes back to the place and a few minutes later
Comes with empty hands, I ask what happen? He responds nothing lets go or I’ll be late ! I reply , but your food and he just said the lady is all mad starts throwing the food at me and I just walk away!
So I went in, stand and nobody offer to help.
So I exclaim “!excuse me, excuse me! trying to get someone attention ,but no respond than I said can someone please ,so here it come a Hispanic lady.
I just mention to her that I need it the order for the last customer . By this time I was not planning of deal with her, had in mind of just make a call and report the issue.
But then she just went off! and i didn’t wanted to cross words with her so I just took a picture and that’s when she got upset and started telling directly to me. I reply to her ” can you please do your thing and let’s take care of mine ! her words to me “go ahead take all the pictures you want send them to the news post them where ever you want I don’t care”! she thought that we didn’t understand spanish and started saying all this words in spanish and I reply to her In spanish ” Im not gonna deal with you, just need the order so I can leave” and she threw it at the counter and turn herself around , I just left the place.
Just to make sure , can some one respond back to me so I can provide with the address and pictures, Since she didn’t had a name tag and I didn want to make things worst by asking her name. I appreciate the time of whom may care about the issue. Thanks!


Leave a Comment

Want to make sure Popeyes sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: