PNC Bank Corporate Office - Corporate Office HQ

PNC Bank Corporate Office

How would you rate your experience with PNC Bank ?

[Total: 77    Average: 1.6/5]

PNC Bank Corporate Office Address

PNC Financial Services Corporation
One PNC Plaza249 Fifth Avenue
Pittsburgh, PA 15222

Contact PNC Bank

Phone Number: (412) 762-2000
Fax Number: (412) 762-5798
Website: https://www.pnc.com
Email: Email PNC Bank

PNC Bank Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

PNC Bank Executives

CEO: William S. Demchak
CFO: Robert Q. Reilly
COO: Steven C. Van Wyk

PNC Bank History

PNC Financial Services Corporation traces its roots to the 1852 founding of Pittsburgh Trust and Savings Company in Pittsburgh, Pennsylvania.

The company went through a series of mergers, finally becoming the Pittsburgh National Bank in 1959, which then became a subsidiary of Pittsburgh National Corporation.

In 1982 Pittsburgh National Corporation merged with Provident National Corporation making PNC Financial Corporation. It was the largest bank merger in American history at the time.

In 2008 PNC doubled in size when it acquired Cleveland-based National City Bank for $5.2 billion in PNC stock.

Today PNC Financial Services Corporation has 2,700 branches in 19 states, trades publicly on the NASDAQ under the ticker PNC, is #170 on the Fortune 500, is a member of the S&P 500, is #244 on the FT Global 500, has almost 50,000 employees, nd had $15.3 billion in revenue in 2013.

 

PNC Bank FAQs

Question 1: What is the phone number for PNC Bank ?
Answer 1: The phone number for PNC Bank is (412) 762-2000.

Question 2: Who is the CEO of PNC Bank ?
Answer 2: The CEO of PNC Bank is William S. Demchak.

Question 3: Who founded PNC Bank ?
Answer 3: PNC Bank was founded by in .

{ 43 comments… read them below or add one }

ALENA BYRD May 21, 2018 at 12:08 pm

I am very disappointed in regards to my issue that I had with another company and my bank PNC, I felt they took their side. I was with comcast cable company, which I would pay with my debit card for payment every month. Comcast took an unauthorized payment from me without my permission. I contacted comcast and was told they would put my money back into my account and gave me a ticket number with an apology. When my funds was not returned back into my account, I then contacted PNC. The said they would investigate and returned my funds. Today,PNC took that money from me and told that because I used my debt card that I basically gave authorization, How is that. I didn’t sign up for automatic payment. I didnt give them a yes to take out the payment, but because I use my debt card it’s ok to take my money. I love PNC but I must say that this hurt me. So anybody I make a payment to have the right to take my funds because my bank will most certainly allow it. I would love a reply , THANK YOU IN ADVANCE

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Mario c. September 8, 2018 at 9:20 pm

My bank does there international banking with them. A cashiers check sent to PNC for collection 5 months ago still has not been collected and they won’t give my bank any information on it. Filing complaint with federal reserve and my attorney general. Hopefully that will help. After that Will be the lawyer. Massachusetts is a bit strict with banking laws.

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Glenn Bowman February 26, 2018 at 11:53 am

Please send an email address to forward US patent No. 9,842,344 to your PNC Board of Directors.

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Robert Quackenbush February 7, 2018 at 1:19 pm

Ive notified several people within PNC starting with representative at local branch in McAfee, New Jersey, then VP Manager, then, corporate, then, several people within, including Aaron Bailey, Escalation Client Relations (whom has been avoided the branch manager and myself).
Then even to Robert Q. Reilly, PNC Financial Services, Chief Financial Officer, to even attempting to reach CEO Mr. William S. Demchak and yet its been 6 weeks and I am no closer to getting my money returned.
I keep being told, they will contact me once they know something.
If there’s an issue, then deal with it, but in the meantime, I need my money returned.
The executive’s will NOT notify CEO even though Ive brought it to their attention that hed like to know and could provide me with the resolution promptly without further delay and et to the bottom.
I need assistance, please.
I sent an international wire transfer on Dec 28, 2017 and not retrieved.
I’ve been in contact with customer service numerous times to no avail.
The branch in McAfee, NJ had made attempts to assist me to no avail. Both Sarah and Laura have tried to deal with wire transfer to get no assistance.
A tracker was placed on January 17, 2018 and another on Jan 25, to no avail.
However, my money hadn’t been refunded to my account of $3,000.
I was notified that the money was returned in the beginning of January and notified PNC immediately to no avail.
As of date, I need your intervention.
Here’s the information of the transfer
REFERENCE # 17CSK0357CB91XGQ
SENT 12/28/2017
TOTAL SENT $3,000 USD
EURO $3,557.28
See 3 attached files Reference 17CSK0357CB91XGQ
Ive notified the bank and theyve put a tracer on the money as of Wednesday. I am sending you the information as well. Please see what you an do.
Below is the information youve provided that is the same as the doXXXXents submitting
Account Name: Swiss Intergroup LP
Account Number (IBAN): EUR: CZ9703000000000272295578
Beneficiary’s Address: Suite 1, 44 Main Street,Douglas,
ML11 0QW, Scotland, United Kingdom
Bank Name: Ceskoslovenská obchodní banka, a.s.
Bank SWIFT code: CEKOCZPP
Bank Address: Radlická 333/150 150 57 Praha 5, Prague, Czech Republic
Purpose of payment (or Reference Payment): Services by invoice 896323
Please advise. Thank you.
Here’s the information received from the recipient.
Irina (Service Assistant):
Dear Robert,
Thank you for your response.
I’m afraid the reason for being returned is due to non-converting to Euro. Our bank account was closed on January 19th. Taking into consideration that wire transfer takes 2-7 business days we had enough time to receive your money.
According to the doXXXXents you sent us the money has been transferred on December 28th so we had enough time to receive your payment before closing the bank account if only the transfer was made in Euro.
Please advise if you have contacted your bank. It’s been a month since your last payment and the money should have been returned to you for quite some time.
We value you as a member and it is our hope that you will grant us the opportunity to assist you again.
Your early response will be appreciated.
Sincerely,
UaDreams Members Support Center
30 Jan 2018 8:37 AM
and even
Mr. William S. Demchak
I’m understanding that you’re the CEO for PNC Bank.
Regrettably, I am contacting you since I can’t seem to get anywhere with your Associates. I have forwarded you this email for your reference point and looking for a resolution very quickly which I need that money returned to me promptly please. A tracer is nothing more than a query in there is no respiratory way actually tracking this money. However, the Tracer does show that the recipient did not receive it and that the money was not transferred to the institution as accordingly schedule. The Swift number or reference number that was given to me by your institution is basically nothing more then support of doXXXXentation for payment. Again please return the funds promptly.
And then get back to me as soon as it is completed and as you passed your Associates without further delay which it’s been over a month now and it’s been almost 2 weeks since initial tracer was put on it so please assist me in this resolution thank you and have a great day.
respectfully
Robert Quackenbush
QBracing01@ gmail.com

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Rhonda Barnes December 20, 2017 at 1:55 pm

I have been fighting PNC , Chippewa branch Beaver Falls, Pa since Nov 17th. They put a c.c. adjustment on my card, over drafted me. The ATM on 22nd st beaver falls was clearly having issues on 11-3-17, Brittany Carlson even admitted in front on me that it did. I fought it asking to see the film on that day of me receiving this $. Today they call and said “there is no film” for me to review. I’m being charged OD fees every day. Plz Help Me

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Shalanda Hooks November 1, 2017 at 10:46 pm

Report them to the Federal Reserve, I am tomorrow morning!

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Aster H October 16, 2017 at 5:38 pm

PNC put a block on my account stating I have an attorney representing my loan. I called PNC more than 5 times today when I found out I had no access to my account. My Bankruptcy been discharged since 2007, 10 years ago. PNC purchased my loan from B of A in 12/ 2016 and has been a nightmare ever since. I been calling PNC on regular basis regarding my loan and to make things worse, they blocked my account last week. I DON’T HAVE A LAWYER REPRESENTING ME. I DON’T KNOW WHERE PNC GOT THIS INFO. I reached out to my lawyer today to send PNC a letter stating he is not representing me. There is no lawyer involved. I don’t know where PNC got this from but I need to be resolved ASAP and to have access to my account. PNC Should be reported to OCC.

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Monique fowler September 12, 2017 at 4:51 pm

Someone at pnc better email me. Robert Reilly I hope you someone has been in my account and I’ve been with pnc for 30 years and the customer service I’m receiving is horrible. Know that I will reach out to my attorney if no one responds to me within 48. I will call fox 29 and pnc will be exposed. Now either y’all scanners on the machines or y’all employees stealing money now make me go on twitter

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Jessica September 8, 2017 at 4:50 pm

I would like to say that I use to love this bank, but never again will I ever bank with PNC. As an organization they have done great things, but I am truely disappointed about the customer service -compassion and integrity of their employees. I know that we are all humans and make mistakes. However, I had enough and try to close an account, in which never got closed. I receieved a call and even called back to talk to someone else who may be more understanding explaining the situation but also that I have doXXXXents to prove it and could provide them as proof. However, I was called a liar and spoken to as if I was ignorant or that I was just another person complaining and they have plenty of other bankers. When I try to ask for someone higher still no where. I lost my cool and disppointed even myself as an person. So I decided why fight this, they are a mutli million dollar institute and no one here or there will care. However, I hope that from this you will address your banking institutes and how they represent or treat you customers. Dealing in customer service and over seeing a medical corporation myself I am a lost of words, all I ask is that you review more of your customer service reporting to manage these situations better. It is a shame, and hopefully PNC will work on ensuring that no customer is ever treated this way again.

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John Lewis November 14, 2017 at 10:09 pm

Attention Mr. Demchak: I am hopeful you read these comments from your customers. I assume not considering the PNC Banks in Pinellas FL are HORRENDOUS!!!! That is being kind. I am a fairly new customer with a small electrical business. I have seen the commercials stating PNC welcomes and benefits small businesses. HA!!! What a laugh. unfortunately, in my case, it’s NOT FUNNY! I am being charged an average of $1000.00
per month in FEES!!! I have wasted my valuable time on several occasions visiting nearby PNC branched to speak with ANYONE that can explain what is going on with my money. Strangely, no one can explain anything to me. My business is almost completely in ruins due to PNC!!! I keep printing my statements on line to try to figure out what is going on. All I see is I am being ROBBED by the bank!! Usually the banks get robbed but with PNC, They are robbing me. Could SOMEONE email me with information referring an agent within your Pinellas County locations I could talk to???
I desperately need results and some of these “fees” removed??? I put thousands and thousands of dollars in my account on a regular basis and am overdrawn within a week or so…..due to Fees and charges. The vice president of the location on Park Drive was so pleasant and assured me of many policies that were very appealing. Frankly he was dishonest. I went to speak with him regarding some issues with the accounts and it was like Dr. Jekyll and Mr. Hyde!! He was extremely rude to my wife and myself. Refusing to help us because he was too busy. He was not busy at all, he was simply a greeter while we were there, and wouldn’t offer us any of his time. He was nasty about it also! As I said before, the other branches can’t explain anything or justify all these charges to my account. Please refer me to a competent employee. That is… if there are any. Awaiting to hear back from someone. Hopefully before I go out of business. Can’t wait to close my account if I don’t receive a reply. I don’t want to do that but I can’t afford your thousand dollar a month fees.Please, I need help!!! I couldn’t make payroll or buy supplies for jobs due to this on going problem. I have lost my best client because I has to wait for another 8,000.00 from my top client. The money they send gets put directly into one of my accounts due to them using a third party payment. As I stated…I NEED HELP WITH THESE ISSUES!! Hope to hear from you ASAP.

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Richard Phillabaum August 19, 2017 at 9:08 am

Online banking at PNC bank is not really online banking. I tried to close out a CD online and transfer thejavascript:void(0); money to my checking account. I was told I need to phone or go to my local branch. The two PNC banks closest to me where closed.

I can transfer account balances, close accounts or do anything else on my strictly online banks. It is time for PNC to come into the 21st Century.

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Lauren Witkowsky August 19, 2017 at 1:48 am

Dear Mr. William S. Demchak,

This complaint is slightly below your paygrade but, I have a personal checking account 8046781224. In July I overdrew because the ATMs in my area were full. I took a picture to prove I had the cash, and the ATMs would not accept it. Later to find out the reason why. I was told that my picture would be needed. The next day I noticed the overdraft fee had been reversed. No one asked for the picture, I guess whomever the powers that be believed me. Last night I only had a little over $100 in my bank. I brought $200 to Walmart, or so I thought. I got to check out and realized I left the money in my car. I knew I had until 10pm to make the deposit, so I figured I would just overdraw and then get the money into the bank before I went home. Same thing happened at ATM, would not allow me to deposit money. I didn’t take a picture as there was a car behind me. So I figured I would just call the next day to get my “courtesy” overdraft fee refunded. I called and was told that I could not get it refunded because I received one in July. I explained that that was not the “courtesy” that I am entitled for review once a year. I explained that the ATM was full and that is why it was refunded. The customer service rep told me that I had also received one in May of 2017. That is not true. I was told that the system is automated and that I wasn’t eligible. I wanted to explain my rare cirXXXXstance to a supervisor that may be able to hear me out for my “courtesy” overdraft fee. I spoke with a supervisor named Christopher. I was told that this can be done once a year and explained to him that I had not received it yet. He told me that it is a “courtesy” and they don’t have to do it. Well that was rude, I understand what a “courtesy” means; what I don’t understand is why I am not eligible for it, when other PNC bank customers are. I assume the account has to be in good standing without any issue, so that, among other things is most likely why they do a review of the account to see. I soon realized he was not even going to try, so I explained to him that I tried to deposit money but the ATM wouldn’t allow me. He then preceded to tell me that ATMs are just a convenience and I can’t depend on them. That statement doesn’t even make sense, banking is a courtesy, putting my money in an ATM and then it not properly depositing my money by miscounting would be wrong, which doesn’t happen. So yes we depend on ATMs. The point I brought up to him was that your website and customer service reps continuously advertise that you can get the money in by 10pm then an overdraft won’t happen. Well how am I supposed to do that without depending on an ATM? There are no PNC banks open at that time, so if I can’t depend on an ATM, why advertise this “convenience”. I told him banking itself is a convenience. He then referred to me taking a bus to work and then I would be late for work if the bus broke down. Although that may be true, I told him I wouldn’t have to pay for the bus fair if the bus was broken down, he agreed but said I would be late to work. I leave my house 40 minutes before I actually need to, to drive myself to work to allow for traffic or accidents, etc. In the 10 years I have had this job, I have never once been late. I have almost been late. He said that I would have been if the bus broke down, I told him I would probably catch an early bus, and if it broke down, I would find another ride. He then said if that was how I felt that maybe I should find another bank, not in so many words, but that is basically what he said. He then told me about overdraft solutions, which yes, I know I need to sign up for, but he said because “you apparently have this happen often”. That was about the biggest insult anyone could say. As if it’s not embarrassing enough begging for a fee reversal, he had to go an insult me and embarrass me more. I wanted to say, what if overdraft solutions went down, or the system went down that night. I just realized we were going to argue the whole time. I told him it was rude and his arguments had no merit and I would like to speak to his supervisor. At this point I just wanted to complain about him. He made me feel as if I didn’t matter, as if I was irresponsible, and didn’t know the rules of banking. He had me on hold for several minutes to get his supervisor, then came back to apologize for the wait, then I was on hold for a few more minutes. I had now been on the phone for over 45 minutes. He told me that his supervisor would call me back around the end business today or by Monday. I then called again, just to see what actually overdrew, meaning what charges I got hit for. I explained to the girl I overdrew, I didn’t once ask for a fee reversal. I just wanted to know exactly what I was working with. She told me to sign up for alerts so this doesn’t happen. I told her I knew exactly how much I had, spent the money at Walmart, then attempted to make a deposit. She told me that it wasn’t the Walmart charge that hit me. Well actually it was, but the way the bank took it out was the largest charges first. I tried to explain that to her. I made some purchases between 2 and 3 pm that day. Acme, Wawa, etc. Walmart wasn’t until after 8pm, so technically, yes it was that last charge because it happened to be the biggest. I know how the banks work. Specifically, I have read that PNC will get notified only a few times a day about merchant transactions. If the bank gets notified all at one time, then the bank will take out the bigger charges to the smallest, therefore causing me the biggest loss. I know that, and I feel as though I know the rules of PNC bank far better than many of the reps that work for PNC,, which is a shame. I didn’t have it in me to correct her, or argue with her, she was very nice and just didn’t understand. She didn’t make me feel like I was bad at managing money, she didn’t make me feel embarrassed. She had decent customer service skills.
After being on the phone for so long I had to continue my day, and of course I received a call from a money market manager before I was prepared to go through all of this again, but now in addition to the complaints of the supervisor Christopher.
I didn’t know that PNC bank had such terrible customer service, lack of knowledge, and insulted their customers and could make someone feel so bad about themselves.
First and foremost I ask that you please speak with your customer service agents regarding their insults to customers. I never expected this from PNC bank. Second, I would still like to know why I cannot have a overdraft reversal like many of your other customers? I know I am not entitled, but I am a decent customer. Third, since I cannot have the “courtesy” that you extend to your other customers, I would like to ask for 2 charges reversed instead of all 3, since I can show my receipts the order that these charges actually incurred, would technically make me only overdraw once. I understand this isn’t how things are done, but since the merchants apparently didn’t update the bank until all at once, I could show the bank my receipts and maybe they could reconsider. This way the bank still makes money off of me, as they are entitled to. I have read all of my agreements, I understand how it works, and it didn’t work out in my favor, but it says it could work out either way, so I have proof of the times.
Again, I was so insulted, for no reason at all. This Christopher was so rude and assumed I was uneducated, which is not the case. I am working on my masters in science, I currently have a bachelors. I go to school full time, I am a wonderful mom, I work 25-30 hours a week as a nurse, I take care of my sick mother, and run my household. I may have had a few things on my mind and made a bad decision, but this doesn’t mean that I am poor, that I am uneducated, or that I don’t know how to handle my money.
Sincerely,
(An extremely embarrassed and insulted customer) Lauren Witkowsky.

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Toni Hawkins July 16, 2017 at 8:43 pm

VIA EMAIL (Email PNC Bank)

Date: 7.16.2017

William S. Demchak
CEO
The PNC Financial Services Group, Inc.
One PNC Plaza,
249 Fifth Avenue.
Pittsburgh, Pennsylvania 15222-2707

Re: No Confidence in the Local Branch

Dear Mr. Demchack,

My name is Toni Hawkins. I am the Business/Organization Liaison for the United Community Group. The United Community Group is a coalition of churches, organizations, businesses and individuals working together to rebuild, to support and empower OUR Community” in the South East Washington DC. Our goal is Empowering Professional Growth, Fostering Diversity and Giving Back to the Community by connecting members of the community with resources.

I had the displeasure of walking into the local PNC bank too too many time to ask for community partnership. I was never promise a sponsorship, but never got a “NO” either just the run-around for months. Ms. Jessica Nettles (PNC Retail Escalation Team) finally told me NO, we could not obtain $100.00 from the local bank for the community event.

Maybe the PNC System can learn from Andrews Federal Credit Union, where a call and one email secured the food donation and sponsorship from Andrews Federal Credit Union

Or, maybe like the Industrial Bank system, they directly said they could not support at the time.

Ms. Jessica Nettles also shared that, to secure PNC Bank Community Sponsorship we have to go through the local branch manager, Stephanie Toppin, whom lacks leadership and managerial skills. I will be sharing with ALL our Partners and Friends the, elongated process, the disregarding, and dismissive treatment from Ms. Stephanie Toppin, the branch manager.

See below detailed email.

Toni Hawkins
Business/Organization Liaison
United Community Group

Ms. Jessica Nettles, PNC

My name is Toni Hawkins, I went into the local PNC Bank, 2000 Martin Luther King Jr Ave SE, Washington, DC 20020 and requested sponsorship and banking information for Delaware Ave Baptist Church, 1301 V Street SE Washington DC 20020, Community Tent Festival. I spoke to Ms. Stephanie Toppin, she gave me Kathryn Clay email address.

On April 28th, I sent Ms. Clay a letter to obtain sponsorship, Certificate of Exemption and an event flyer.

On May 22, 2017, I spoke with Ms. Clay by phone, while the $1000.00 sponsorship was not approved, she stated, I can attain a $100.00 thought the local bank, therefore again I contacted the local bank manager, Ms. Stephanie Toppin. Ms. Toppin stated she has to confer with Ms. Clay on where the $100.00 donation would come from in the PNC Bank system.

On May 22, 2017, I sent Ms. Stephanie all the same information sent to Kathryn Clay

Ms Toppins,
Thank you for taking my call. Attached is the information I sent to Ms. Kathryn Clay, via email: Kathryn.Clay at pnc.com, bank on April 28, 2017. Ms. Clay recommended that I come back and talk to you about a $100.00 donation for the event. Thank You in Advance.

On Wed, May 31, 2017 Again, I visited the local PNC Bank, 2000 Martin Luther King Jr Ave SE, Washington, DC 20020, to asked the status of the donation. Ms. Toppin stated she has not received an answer from Ms. Clay. The matter has to be referred to Regional and there was no Regional Office so the Back office will look into the donation.

Today, Wed. June 7, 2017, I visited the local bank again to get an update on the donation. Ms. Toppin noted that the community event was on Friday June 2, 2017. I replied yes it was, but there is still expensives that has to be paid; church electric bill, etc. I asked, since there is no Regional Office, who in the Back Office I can address this concern with, Ms. Toppin stated, she could not give me the Back Office information. I shared with her that I am tracking all contacts and information, so that, the Church and others will know the proper procedures to apply for local sponsorship. This will eliminate all the Back and Forth trying to secure funding for future events.

I am addressing this concern because I feel like we have not being given the truth, and because of the statement:

“Our commitment to our values and to doing what is right for all of those that we serve has never been more important.”
– Bill Demchak, Chairman, President & Chief Executive Officer

If the local PNC, 2000 Martin Luther King Jr Ave SE, Washington, DC 20020, cannot locate $100.00 then how can they manage Billions of Dollars? PNC Bank is too great of an organization not to have Standard Operating Procedures on how to obtain sponsorship for community events.

Information attached. Thank you for your assistance in this matter.

Sincerely,
Toni Hawkins
United Community Group
Business/Organization Liaison

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Robert Nall July 13, 2017 at 11:37 am

After reading the VERY long list of complaints about customer service and other issues PNC Customers have written here, I feel compelled to add my complaint to the list. Its obvious, the culture at PNC in Customer Service carries over from the old days before PNC acquired National City Bank (was given National City plus billions of dollars to take it off the Fed’s hands!) because I see no real improvement in the quality of service with their online customer service reps. I have brought up several issues with the online system and just recently the missing doXXXXentation in regard to my monthly payment of my PNC VISA. None of the three reps I’ve spoken to at PNC have offered to or are willing to correct the doXXXXentation online to correctly show the transaction detail. They just don’t want to lift a finger to do anything when I’ve ask them to make the correction and update the system. Its obvious they don’t give a damn and as I said before, this goes back to the old culture exhibited by their people at National City Bank. The call center in Kalamazoo, Michigan is the biggest issue as it is run by mostly old National City employees. I also have found PNC has restricted access to its executive offices in terms of being able to call and get through to them. They probably have had so many complaints they decided to block access to their executive offices.

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Kathirne Palmer July 11, 2017 at 11:41 am

I have been a loyal customer with PNC for many years! As of today that will end! The disregarding, dismissive treatment I have received in inexcusable!

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Stephen Lyons June 23, 2017 at 3:20 pm

William S. Demchak
CEO
The PNC Financial Services Group, Inc.
One PNC Plaza, 249 Fifth Avenue.
Pittsburgh, Pennsylvania 15222-2707

Dear Mr. Demchak:

This letter is to complain about the lack of service I recently received from The PNC Financial Services Group, Inc. customer fraud division when my credit card information was stolen. Apparently a waiter or cashier at the restaurant stole the information off my credit card. They used it at Advanced Auto Parts in another state the next day. Whatever activity they did caused the PNC alert board to light up and I was called by PNC. Needless to say, I was quite frustrated and extremely disappointed when your fraud division who KNEW the theft was taking place did NOTHING to stop it. At the very least, this means that your fraud division was aiding and abetting in this crime which, de facto makes YOU guilty of the same crime.

In Delaware, the definition of Unlawful Use of a Credit Card can be found at 11 Del.C. §903. If you use or permit someone else to use a credit card knowing that the card is stolen, forged, or fictitious you are guilty of Unlawful Use of Credit Card. The maximum sentence by law is up to 2 years in jail.

I have been a customer of PNC for over 30 years and I expected a much higher level of service from your company, and I am quite disappointed. I have to say that I agree with your business philosophy that: “one key ingredient to becoming a successful leader is to believe you can always be better.” You advise potential leaders to: “learn from your failures, and surround yourself with people who will challenge you.” Lastly, as you so eloquently state: “Remain grounded in your values so that you never forget who you serve or why you come to work.”

Well sir, you serve me, the customer and I challenge you and your company to learn from your failure. You are not doing anything to prevent or defeat the theft of credit card information. There is absolutely NO sane, valid, business reason to put the CVV code on the back of a credit card in this day and age. I should be able to create my own by using the online website, by visiting a branch, or over the telephone with your customer service department. While it may be an industry standard it should no longer be tolerated.

If you want to play follow the leader then go right ahead. But if you TRULY care about your customers and are not satisfied with being like every other bank then do something about it. According to Blythe Masters, Head of Global Commodities at JPMorgan Chase who worked with you: “he changed the way the bank and our clients managed credit exposure.”
It is time for you to change the way PNC handles our credit card information and to become a world leader and a pioneer in this effort. Thank you for your time.

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Shalanda Hooks November 1, 2017 at 10:58 pm

Report them to the Federal Reserve

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Joel Mickelberg June 14, 2017 at 9:52 am

PNC’s on-line banking department has been unable to correct a situation occuring with my account for several weeks. The issue the most recent statements are not appearing on myaccount / statement page. rather than fix the problem, their solution has been to U.S. mail me a copy of my most recent Checkig statement and waive the the mailing fee. Hello fix the computer problem, so I can see it and get it on line.

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ellen hanavin June 6, 2017 at 5:48 pm

About 6 weeks ago we went to PNC in Wilmington, Delaware to secure a loan. The loan officer suggested that we get a line of credit and pay off our mortgage and home equity loan. He did the paperwork and it was forwarded to a loan officer Nicole Laird who by the way is very incompetent. We were approved just a few days ago but then Nicole said there was a discrepancy in our address. It show our development. This was never caught by her but our mail gets here no problem. We never included our development. Now she isn’t returning phone calls and the loan officer cannot get her either. We are going to go to another bank after 18 years at PNC. The loan officer has done everything he can and today was going to his supervisor

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bradley mclee, sr June 6, 2017 at 11:34 am

Burdensome 9 years paying on $8000. Equity loan, from Macintyre Sq. branch in Pgh.PA.
Have Increased payment to $65.00,but to no avail. The yearly fee of $65.00 is painful too.
Have attempted refinance,asked for forgiveness,and asked for lower rate, but loan officers
seem to have no authority to make any changes. My balance is still $8000.00.

Our house was through Bank-America,then Rushmore,and now Shellpoint, all which took
25% of our $30,000 cash from retirement, three years ago. I am about 67 years old and
seeking a labor job at this time. Please do what you can in our case.

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M Lanette Stevens March 14, 2017 at 12:51 pm

This is the worst banking experience I have ever had!! Do you send your staff to seminars on how to lie and deceive people!!?? I have a mortgage and heloc account with you, not by choice, you bought my loans! I tried to use my heloc and was told it had a block on it from 2008 due to the economy …we asked how to remove it …Went thru the process had the block removed asked the teller, ok, what do we do next, we only used it once 8 years ago. He said here’s a check you can use x amount. I took PNC check to my bank asked my teller how do I make sure this is correct, that PNC branch wasn’t very knowledgeable?
She tried to call 2 numbers to verify funds, no one could help us. Then I get the check back NSF WTH?? so I have been getting the PNC run around!! Your acct closed before the check cleared(my bank posted it before the account closed) Now they’re saying my February payment wasn’t posted until March!! Gee PNC how’d you manage that?! credit rating of 840 and always pay on time and 2-3 xs more than asked!!??? If you didn’t want to loan the money or your selling the account or your going under BE HONEST !! don’t make people pay for appraisals and go thru your hoops just to get out of keeping your end of the bargain!!! WORST BANK I HAVE EVER USED!!! I’m not done yet I will report this to everyone I can!! I’m sure you don’t care!! Jazmin Snow made that clear!! I hope the CEO is happy with his crooked bank and their lying, conniving find a way to cheat good hard working people in any way you can!!! I have worked hard for 35 years paid my bills on time added where I could and you don’t want or need our business, fine** OH WAIT YOU WOULD REFI FOR US BUT …our house will be paid off in one year no more interest for you!! You’d be the last bank I’d ever consider again!! PEOPLE BEWARE THIS IS NOT YOUR FRIENDLY BANK!!! I have never complained before!! But, this really was a train wreck!! YOU BANK IS HORRIBLE!!! CHANGING YOUR STORIES TO MAKE THEM WORK FOR YOU!!!

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Danielle DeVincenzo December 29, 2016 at 2:39 pm

Dear Mr. Demchak:

After being a satisfied PNC customer for almost six years now, it’s disturbing how quickly your representative, Amanda Walters, can let a customer leave PNC. Not only do I have my checking and two savings accounts with PNC, I also have my credit card and home equity line through PNC. I am fully prepared to close every single one of these accounts and pay off the equity line due to my interaction with this employee of yours. Being that it’s a recorded line, I recommend that you listen to how quickly she is willing to close an account, her refusal to escalate my concern, and being told “the outcome won’t change.” After several “highly satisfied” surveys I’ve competed for PNC and the numerous people I’ve referred to your Bergenfield, NJ branch (specifically Ahmed), my relationship with PNC is coming to a quick end. I highly recommend Ms. Walters receive customer service training and you reconsider your reimbursement of a late fee and interest when it was paid in full the day after because your online bill pay did not pay it.

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ANNE TURNER November 29, 2016 at 11:51 am

Dear Bill Demchak,

I have been with PNC several years now with good success. However, I am a little irritated today because yesterday, after I got off after my second job for the day, I went to Piggy Wiggly to get a few groceries. I checked my PNC account which is very convenient on my cell phone. I saw where I was overdrawn by a few dollars. I realized my mistake was that I thought my Chase payment had posted Friday, which it had not. When it posted Monday, 11/28/2016, it overdrew my account. I had $36.00 in my savings acct, so I transferred $30.00 which gave me a balance of $22.00 in my checking acct, leaving $6.00 in my savings acct. Tuesday, today, 11/29/2016, I find out that PNC transferred $17.50 after my transfer, charging me a $10.00 transfer fee and over drafting my savings acct. They are telling me now that 10:00 pm is the end of the business day, so I cannot have my $10.00 back. I never heard that before, mainly because I have never been overdrawn before, and also, the automated phone messages say that 3:00 pm is the end of the business day when you make payments and deposits.

I am removing the overdraft protection on my accounts. I am requesting the $10.00 fee back. The automated system will not let them return it.

I have been very happy with PNC up until now. I made my transfer shortly after 10:00 pm, before the automated system. I am a human being. Life happens. If an automated machine can transfer money that does not need to be transferred and rob me of $10.00 for that unnecessary transfer, then I will be ending my business with PNC as soon as I can afford to.

If a human factor can determine I have been a good customer and return my $10.00, I will continue business with PNC.

Sincerely

Anne Turner
706 415 XXXXX

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tony September 14, 2016 at 1:41 am

ya know this is a 24 hour world what happened to your 24 hour service center i work nights and when i have a problem i use to be able to get things done no all i get is sorry we f-ed you and call back in am well F-YOU PNC

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Judy Sandifer July 18, 2016 at 12:33 am

To: Mr.William S. Demchak CEO, my name is Judy Sandifer ,I have been suffering with your company PNC Mortgage for going on 4 years now !! With in your company the main job of your employees is to pass the buck !! Well the Buck needs to stop !! I would really appreciIate a minute of your time to tell you what your company has put me through for 4 years ! I know you are a busy man and I would appreciate a time set aside for me and my family to go over this and I am sure you would be very dissatisfied with the way your employees have handled this matter ! The money they have loss your company by not doing their jobs and keep passing the buck !! I even begged them to file a debit claim in the court !! Your money was there but they told me to and you and I know the estate doesn’t owe me , they owed PNC Mortgage out the estate money that was there for this debit ! But a Claim had to be filed in Probate ! I told them this in 2013!! I am coming to Pittsburgh to your office to see you but I would appreciate some of your time to talk to you in person !! I have been through a hardship because of your Company PNC and after you hear and check out this mess you will agree !! I am 66 years of age and disable but me and my family need this to end !! I should not be going through this at my age and with my health but I am going to get this settled ! It has been long enought don’t you think !! I So much appreciate if you would call me with an appointment this week early !! God Bless You !!!! I am not apart of the estate at all !! My property is deeded only in my name !! I did not give permission to use my property !! Your company has known this !!!

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Patrice Notaro June 23, 2016 at 11:32 am

I wanted to commend the PNC staff at the Waldorf, MD location. I have two estate accounts and had a mortgage account with PNC. I was very dissatisfied on many levels. I had been to several branches and even on Facebook but got no resolution.

I wandered into the Waldorf office some months ago and was helped tremendously by Deana (sorry I don’t know her last name). Then Kim Roper spent a long time going through everything with me, addressing my concerns, fixing PNCs mistakes and pointing out my own mistakes.

Today Mr. Kristian Afroilan helped me. Very courteous, professional, and quick.

I want to say this branch and those three individuals mentioned above have renewed my faith in PNC. If I ever open a personal account with PNC it will be because of them and I will go to that particular branch.

I hope that the upper and corporate management realize what amazing assets these three are to PNC and they are treated as such. I worked in the corporate world for many years with emphasis on corporate development and customer relations, employees like these are hard to come by and to have three in one location is certainly a rarity.

Sincerely,
Patrice Notaro
PR Estate of Jeanne S. Gault

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BR February 15, 2016 at 11:37 am

I am receiving unwanted calls from PNC Bank.
My phone number is 919 880 XXXXX
This is my third and last request to PNC Bank to stop those
calls.

I will fully report your company to the proper authorities
if you continue calling me.

B R

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Terri January 4, 2016 at 5:51 pm

PLEASE!!! PLEASE!!!! I need help!! My loan has gone on forever!!! Its in the hands of the underwriter and I cant seem to get it cleared for a closing date. I am older and have a cognitive impaired daughter, we really need to get into our own home!!!! and we are living with relatives since selling my house in Michigan, I have always loved this bank, but I need someone in corporate to help me!!! The relator’s have extended the date to the sellers 3 different times. They don’t want to go to the fourth time. PLEASE IF SOMEONE IN CORPORATE READS THIS, PLEASE come to my AID!!!! Todays date JANUARY 4 2016

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Faye jackson November 27, 2015 at 6:48 pm

First off. I want to say, have a od acct before yes, but have paid it off. There ARE so many complaints I could make, but I know as fact by an empathetic employee, and disability who gold me what happened. PNC in Hell GA , and I’ll tell u my exact location if they decide to own their mistake. But its a long story, and if they want to know the story, they can ask me. It was a blame game between PNC/DISABILITY To get issue resolved. At the time my husband were heading towards Divorce. So in April and May I opened an account for both boys, and myself. I’m disabled. Not proud, but grateful. Basically , PNC took my 16 yo DIS money, to cover overdrawn acct of me and husbands. And disability agent showed me , by turning computer around. And does say ” changed by bank”. No one knows the policies bc I received 10 different answers. The current acct I’m paying off, they did it again. But he realized and stated” we can’t use DIS or ssi money to offset acct. But the branch manager who has reduced me to tears, XXXXXXed me out. And my son ” WILL NOT” RECEIVE HIS MONEY BK EVER.

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Wolf November 24, 2015 at 4:43 pm

PNC Phoenixville Pa Nutt Rd

Financial Specialist Matthew at this branch was disgustingly disrespectful. Barely approachable, extremely unfriendly and speaks to you in a way that he thinks he is above everybody and he makes you feel like you are wasting his time when you try to talk to him. The customer servive at this branch is far from where it needs to be and it has gotten to the point that I am going to have to change banks, I cannot keep having my good days affected by the miserable people working there.

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Alan August 4, 2015 at 9:48 am

Your loan department in Palm Coast Fl. Is the worst I have ever experienced. Liars, fraudulent paper work, and attempts to defraud customers. They have caused us massive charges via delays and incompetence. I intend to sue. DONT USE PNC!!!!!!

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BRYAN VERVEER May 30, 2015 at 3:24 am

DEAR PNC BANK MR. DENNIS BROWN TELL DHAT I HAVE TO SEND 300$ TO MAKE THE 1MILLION US DOLLAR TO MY ACCOUNT PLAESE LET ME KNOW IF EVERYTHING IS REAL.I FROM VEVEOILTRADE SURINAME PHONE +59786***
BEST REGARDS
BRYAN VERVEER

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very upset May 18, 2015 at 5:25 pm

I followed your VRU very carefully, and the VRU verified that I wanted to speak to someone about my loan (It took over 3 minutes to get thru the VRU, then I was on hold another 21 minutes, when I finally got a male agent. He pulled up my account and said since I was calling about my loan that I had been directed to the wrong department, go figure. He asked if I could hold while he transferred my call to the correct department. By this time I had been on the phone over 28 muinutes from dialing the number. He told me that the wait time would be less than a minute. At 34 minutes the call was disconnected, and I’m now calling again. I sure hope that this call helps.

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Michael April 27, 2015 at 1:18 am

Pnc bank I have had tons of issues with them. I’m currently waiting for one issue to get resolved. The worst bank is 1153 south Andrews Ave Fort Lauderdale Florida 33316. The managers Gamalys never got my issues resolved in a timely manner. This bank has third party ATMs that took my money and I’m still waiting to receive my money that I have worked hard to get. Stop using the ATMs at pnc. They are not owned my pnc…!!!

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Wanda March 22, 2015 at 11:07 pm

Sunday March 22, 2015
Sadly your powerful corporation is been blindfolded by your own personnel. When a person try to report how the PNC Bank infrastructure has been use via internet access, telephone access and texting your IT/Financial dept becomes deaf to any complaints. When we try to make the bank aware that a person impersonating been a senior staff of PNC in Irving Texas sent emails makecalls to persons impersonating belonging to the bank and such emails exactly the same are in 419 websites but your own personnel is not attentive to the complaints something very wrong is with your own institution. My husband has received correspondence and numerous phone calls EVEN INVITATIONS TO GO TO 5525 N Macarthur Blvd suite 325 Irving, Tx 5038-2674 leaving differents phone numbers that are even in your website and same letters already in the 419 website but your IT staff is deaf to complaints and to receive the emails and when those emails are sent we only receive a generic communication from the abuse section BUT no interest at all to investigate. In the meantime Dennis Brown keep sending the same email to thousands of people in the USA and the world and collecting fees of ranging from $300 to $1,600 for the legalization fee for a code pin it make any one think that your IT department is in collusion with Dennis Brown to receive those advance payment that can be their raise or bonuses. If you are interested in investigating and prosecute the “franchise/scam” of Dennis Brown contact me at : drwandavelezruiz@aol.com or phone number: 313 629 1419 to provide all correspondence to investigate the scam of advance fees of Dennis Brown.

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Charles January 27, 2015 at 10:08 am

I left a bank that I have had for years because they were doing the same thing you are doing now. They were taking MY money that I work very hard for and applying it to hidden fees that they make up. You are the only bank that I know of that charges your customers to check their balance at YOUR ATM. That is absolutely rediculous. You tell us about the app on our phone that can tell us our balance, but I have seen and experienced that half of the time your app does not work. I still haven’t gott it to work on my iPhone. I know this will fall on deaf ears because you high and mighty people only look at us because we put money in your pocket, but you should really consider the ATM and those other rediculous fees that you charge, because I have at least $500 and sometimes almost $1000 deposited into your bank every month. If I’m going to be scammed out of my own money, I would rather cancel every bank account and use prepaid cards. If things like this continue, you will be minus at least one customer and I will not recommend you to anyone.

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Wayne Vargo January 12, 2015 at 10:04 am

Hello! If at all possible, please pass this information on to company CEO Mr. William S Demchak. I am a long time customer of PNC Bank here in Pittsburgh as well as in Clearwater Florida. Recently, I as well as thousands of Pittsburgers and other areas service in most of the other states serviced by PNC have moved to the Villages in Florida. At the present time there are 100,000 individuals who have recently purchased in The Villages alone, plus the surrounding area. This number is growing as The Villages has the largest housing development project in the entire USA.
There seem to be hundreds of banks on every corner in The Villages, Lady lake and surrounding areas. The closest PNC bank is in Leesburg about 15-17 miles away. I have tried to speak for your loyal customers and also managers of PNC Bank in that area of Florida about the possibility of opening a PNC Bank in The Villages. Nothing has happened!! It would be very convenient to have a branch there for us loyal customers, but you are the loser, loosing tons of money to the other more aggressive banks in that area. It certainly would behoove you to at least examine the potential there and see for yourself the loss in revenue that PNC is missing out on! At least a satellite office would be an asset. Please consider this recommendation and pass it on to the appropriate management agent or Mr. William S Demchak himself to determine the possibility of an office there.

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Dee December 29, 2014 at 7:31 am

You have a racist teller working at one of your branches I’m Kentucky his name I’d josh Wilson . He calling black people XXXXXXXXs!!!!!! And I have photos!!!!!!

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RON HOBSON June 15, 2014 at 12:48 am

I wish to file a complaint against your bank policy, and a bank employee. The employee in question is Ryan Osborn financial specialist at your 4111 Telegraph Rd, St. Louis, Mo. 63129 location. In order for me to open up a new Social Security Payee/Representative Direct Deposit Account, according to him, he had to issue the money currently in my account and turn it back to Social Security for them to reissue a new check to me to open up an account in the new Payee representatives name. He claimed this was Social Security policy. Social Security management denies this is true but accepted the check. It has been two months since I gave the check to Social Security including my survivor payment check in this account I should have had access to right away. He would not let me take out any money until I took this check to Social Security. I do not know when I will ever see my money again since this is not a Social Security Policy. I have opened my new account at a different bank now. I took Business (MIS) at UMSL, and as far as I can see this is bad business on your part.

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Faye jackson November 30, 2015 at 7:25 pm

I think we should get FTC involved. FDIC. DEPT OF TREASURY. GOV OFFICE OF FINANCE.. NOW I KNOW Y MY GRANDMOTHER MEVER TRUSTED BANKS.

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RON hOBSON June 12, 2014 at 8:42 pm

Attn: CEO: William S. Demchak

I wish to file a complaint against your bank policy, and a bank employee. The employee in question is Ryan Osborn financial specialist at your 4111 Telegraph Rd, St. Louis, Mo. 63129 location. In order for me to open up a new Social Security Payee/Representative Direct Deposit Account, According to him, he had to issue the money currently in my account and turn it back to Social Security for them to reissue a new check to me to open up an account in the new Payee representatives name. He claimed this was Social Security policy. Social Security management denies this is true but accepted the check. It has been two months since I gave the check to Social Security including my survivor payment check in this account I should have had access to right away. He would not let me take out any money until I took this check to Social Security. I do not when I will ever see my money again since this is not a Social Security Policy. I have opened my new account at a different bank now. I took Business (MIS) at UMSL, and as far as I can see this is bad business.

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Judy Sandifer July 18, 2016 at 12:57 am

Please call me with a appoiimtment as soon as possible ! I live in South Carolina want take me long to get there to meet with Mr . Demchak as soon as possible ! Fly out and meet that afternoon if possible !!! Thank you for your help !! I can let Action 4 News meet us there ! I’m sure this would workout great !! Thank you so very much for your fast response !!!

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Judy Sandifer July 18, 2016 at 12:58 am

Phone number is 803-747-XXXXX

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