Pilot Flying J Corporate Office

Pilot Flying J Corporate Office Address

Pilot Travel Centers LLC
5508 Lonas Dr
Knoxville, TN 37909

Contact Pilot Flying J

Phone Number: (865) 588-7488
Fax Number: (865) 297-1972
Website: http://www.pilotflyingj.com
Email: Email Pilot Flying J

Executives

CEO: John Compton
CFO: Mitch Steenrod
COO: Mark A. Hazelwood

Pilot Flying J History

The first Pilot station was opened by James (Jimmy) Haslam II in 1958 in Gate City, Virginia.

In 1965, Marathon Oil purchases half of Pilot and provides them with $4 million to expand.  By 1973, there are 50 locations.

In 1976, Pilot opens their first convenience store.  The following year, the company acquires Lonas Oil Co. and converts their locations to convenience stores.

By 1981, there are 100 Pilot locations.

In 1988, the company buys back Marathon Oil’s shares.

In 2001, Pilot and Marathon join forces again to form Pilot Travel Centers.  In 2003, the company acquires Williams Travel Centers.

In 2006, the first Canadian location is opened.  In 2008, the company buys Marathon’s shares back for a second time.

In 2010, Pilot buys Flying J’s travel stations from Chapter 11 Bankruptcy and Pilot Flying J is formed.

Pilot Flying J currently operates over 550 truck stops, convenience stores and restaurants in the US and Canada.

 

 

 

{ 145 comments… read them below or add one }

Brandon Taylor February 27, 2015 at 11:00 pm

I was recently paid a visit to the Pilot Flying J in White PIne, TN store #412 on exit 4. As I walked in the coffee hostess said hello and was very friendly. I was getting me some hot dogs before I fueled up and the general manager, I think another employee called him Randall, was plum telling one of his employees off pretty much called him stupid. The boy seemed pretty upset but didn’t say anything back. After a few minutes I walked up to the counter and I want through Randall’s line, he was not friendly at all. he kept talking to other employee’s, asking them things about other employee’s, complaining cause he had to be up at the front. He did not ask me for a pilot card, or if I needed a receipt. He was extremely rude. It looks like him being the general manager and all he would set an example for his employee’s and have better and customer service. Regardless of what the boy did he should not have cussed him out like he did, and most certainly should not have called him stupid!!! Pilot Flying J do something about managers like this one, before you lose more customer’s and employee’s. As a driver, if my boss talked to me like that one day, I would not be a driver the next day!!! Keep up this customer service and me and many other drivers will NOT be back!!!!

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Tamara February 18, 2015 at 12:03 pm

OMG! Not a single person has anything GOOD to say about this corporation and what does the corporation do? Do they listen? Obviously not since things are going down south and fast. And then they’ll wonder how come business is slow, why did it go belly up? You people need to take this to Twitter and other social media. Let it go viral. Complaining here does not slove your problems. This needs to be heard. Shake up some feathers. When they go bankrupt, and at this point it’s question of when not if, only the top people will benefit, and you small folks down here on the ground will suffer. Don’t let them get away with this.

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Krista February 3, 2015 at 11:34 pm

I was employed at the pilot in cornersville, tn. I was fired after a customer cussed me out and I asked him to leave the store..he called back and lied and said I refused to help him. And so the manager, who is seeing a married man and feels no shame in telling anyone that, called me and told me I was fired over the phone. Honestly the manager, Kayla is her name, is one of the slimiest, most sketchy, underhanded ppl I have ever met! She sat in her office and talked about her employees in an awful way. We actually found an email she sent her boss saying that she wished she could clone herself and then maybe some work would get done. Pilot is an awful company to work for..but I guess we shouldn’t expect much from a company who cheated trucking companies out of about 92 million.

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Tamara February 18, 2015 at 11:45 am

Whoa! That’s just awful! Sorry you were treated this way. Some people shouldn’t have been born let alone made into managers. That woman needs to get hear head ouf of the sand. The world does not revolve around her. What a dumbass she must be. Good thing you lasted there as long as you did. Don’t despair, I’m sure something much better’s in the store for you.

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Nikki Milhouse February 1, 2015 at 8:23 am

I was eating at Denny’s at approximately 3:20 on January 31, 2015 I paid for my food and left. As o was leaving i went to the restroom located outside on Denny’s at the flying J #602. I sat my wall at on top of the tissue holder. I left the store after several minutes I realized my wallet was gone. I called the store and explained to a female that I had left it in their restroom. She placed me on hold for about 13 minutes she returned and said it was not in the restroom. I asked of I could get the security camera taped rolled back and she said yes. I was already headed to Flying J to get a police report. The officer arrived and he was familiar with incidents of people leaving wallets. He said that a manger would have to run the tape back. The customer service that was suppose to be given to me was with such disregard. Nobody could give me accurate detail on who to contact about this matter. I talked to the manager on shift at 5:00 and he stated that he was not authorized to run the tape. I suspect that the employees are in cahoots with no telling me what they know. I am very disappointed in how o was treated.

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not happy February 1, 2015 at 6:07 am

I work for Flying J at store location 634 in Ga. It would be very nice if the employees who have put in for a promotion actually got one instead of them bringing in new people who dont know the truck stop as well . It would even be nicer if all the butt kissing would end. I have busted my ass for the company since i started working for them and all i get is broken promises and get told bullshit after bullshit. You say youre greatful for what us employees do? How about showing us? I get treated so unfairly. Ive been cussed out by a manager while on clock , I have snapped on in front of customers and hell i have even had to tend to angry customers because the managers would get worse attitudes with them. Now with that said , i feel this location could use more then just corporate to come in but hr too as well as someone from the alert due to the fact of how us employees are treated.

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not happy February 1, 2015 at 6:10 am

I am willing to bet this gets me no one but to vent a little due to lack of any one caring

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not happy February 1, 2015 at 6:14 am

No where

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Kerrie January 23, 2015 at 2:37 pm

I merchandise the souvenirs at the Flying J Richfield, Ut. store. The employees and managers have been really great to work with. But Wendy was horribly rude to me today! She is just not a very nice, tactful person. I quit the job as I only get paid for one hour each week. I just want management to know what an abrasive person she is. I would seriously rethink having her as manager. She doesn’t have the personality to work with people, let alone be manager!

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Pissedemployee January 10, 2015 at 4:18 pm

I worked at the Wendy’s for PFJ in Dickson, TN. I started work there around Dec. 17, 2014. And I quit shortly after Christmas. When I got hired, I got an ADP pay card, which was never activated and my pay check never went on it, or anything I’m guessing. My employer never sent my paperwork in is what ADP told me. I called and called them and they kept telling me to come in and I never did not only due to MY scheduling issues that I told them about BUT because they never gave me a set time and seemed uninterested in my issue. I went there today at 2:00, like I was told to do the very last time I called to be given an excuse and sent home with NO check. I’m pretty sure that is slavery. I worked on Christmas Day and gave it my 100% best the time I worked there….for NOTHING?!
Pretty sure it’s illegal not to pay me.

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Pissedemployee January 10, 2015 at 4:20 pm

I NEVER GOT PAID FOR THE ENTIRE TIME I WORKED THERE.

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Ashley January 5, 2015 at 12:19 am

Been sitting at the Flying J, store 688, went in with my husband to use the restroom and the manager, Kenneth Staten, followed us all the way to our truck accusing my husband of stealing a jacket. My husband had been wearing this jacket prior to entering the store because we purchased it earlier today. He called the GM, Terri, she did not have time to discuss this issue due to the fact that it’s 12:15 am and it was her personal cell phone number. I do not know what’s going on with Flying J, but I’m pretty sure you can’t accuse someone of stealing something without proof. The manager didn’t even go back and look at security cameras or nothing. He went off of what the coffee girl claimed. He refused to tell us the name of the girl who said my husband stole the jacket. Corporate really needs a 24/7 assistance for issues like this. Now my husband returned a jacket that he really liked.

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SHEHANNA December 29, 2014 at 12:06 am

I was wrongfully terminated by Tim the GM at the Pliot Store 199 in Haughton,La over an customer complaint who did not mention the employees name he assumed it was me and waited two days later to terminate me….I was a loyal worker and I bust my ass in that place and he never had to get on to me in the short time I was there …After he terminated me I ask the bastard if I can have my termination papers he told a lie telling me they don’t do termination papers…HE DIDNT FOLLOW PROPER COMPANY POLICY PROCEDURE… HE IS THE ONE WHO IS VIOLATING COMPANY POLICY BY SLEEPING WITH HIS EMPLOYEES….

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Sara pirtle December 14, 2014 at 8:48 pm

Its a shame that certain people get treated differently because of color or age & thats what I have seen when I have gone there recently this manger or whatever you want to call her is no way needs to be in charge of a dog pound or anything else. We live in franklin ky . and the store # is 0046. Just wanted to let you know we will be going to a different place to get our gas and coffee from now on her attitude really stinks really bad and this new coffee host has a attitude also. Hope you are concerned about your costumers there .

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Gayle Newkirk December 4, 2014 at 10:11 am

I was a shift manager at their Fairview TN location. I quit back in April because I felt harassed by the maintenance man name James. He would talk about my sexuality to new employees. He slammed a door in my face and walked out on my shift twice and nothing was done. He proceeded to tell employees that I was going on vacation with another female employee to have sex with her. When I found out I tried to get my boss to do something about it. They didn’t investigate anything! I was so hurt! He got a slap on the wrist and I was told to not say anything to him. So he walked around the store and didn’t do his job because he knew I couldn’t say anything to him. It made it impossible for me to do my job. I worked my butt off for this company for two and half years.
My reason for bring this up is because I was in the store the other night to see some of my old coworkers. And I ran into James and he complained to my old boss and said I bumped into his girlfriend and he wanted me banned from the store. And he got me banned. I haven’t been in the store in months and if I bumped into someone I would say sorry. I guess he thought I knew that his girlfriend worked there. Which I didn’t. The point of this is because some managers don’t care. I would always get compliments on what a good job I did by truck drivers. I tried to teach my employees to be respectful and to give it there all. I use to love my job and I was good at it. But I guess the maintenance guy runs this store. And I hate to see ya’ll have bad experiences cuz my mom is a truck driver.

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jerry November 30, 2014 at 9:52 am

I walked into pilot store number 30 in greenfield indiana and the employee name bambi served me for pizza at pizza hut. my medium meat lovers pizza wuz 25 minutes later than she said it woukd be. so I asked for a refund n said I don’t want the pizza anymore and she called me a jackass under her breath. I didn’t say anything because I didn’t want a confrontation.

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sarah November 24, 2014 at 10:00 pm

Hey I’m sarah and I’m a customer here in 800 watt rd knoxville tn. Anyways i walked in to get a cup of coffee and the manager named Geoffrey Heartwill came up to me with such perverse attitude. He comes up to me stating his name and asked me for my name and number and offered to pay for my coffee. I said no I’m married. He insisted that my husband dosent have to know. I said no please leave me alone and he grabbed my butt and ask me to come out to his car and show him my breasts. no other manager around and the lady cashier named kelly stated that i need to call the police. i called my attorneys office and told him a sick perv won’t leave me alone but after i asked for security . Geoffrey got in his car and stepped on it. i didn’t pay for my coffee and kelly told me its on the house. whoever is security there need to check their cameras and do their job. seriously! Also I’m filling sexual harassment lawsuit

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John Baily November 15, 2014 at 8:43 pm

Pilot# 319 Dalton GA

THIS IS THE SECOND TIME I COME IN ON SATURDAY11/15/14 AND THERES IS NO COFFEE MADE LINES BACKED UP TO THE COOLERS???I HADE TO WAIT IN LINE 15 MIN AND ONLY ONE CASHIER THIS IS UN CALLED FOR IWILL TAKE MY BUISNESS ELSE WERE IF I CANT COME IN AND OUT WITHOUT HAVING TO WAIT SO LONG!!!!!! PILOT NEEDS TO GET IT TOGETHER AND HIRE MORE CASHIERS!! IF YOU WOULD LIKE TO SEE PICTURES OF THE LONG WAIT LINES EMAIL ME BACK….

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anthony November 15, 2014 at 2:01 pm

So I pull into the pilot in Gilmen, IL like I have all year and run in to get something hot to drink, I go for the hot chocolate and only hot water comes out, so I walk up to the counter and tell the On Duty Manger the problem and she says ok. Thank you for telling me. And doesn’t say anything else. Not ok I’ll check on that or give me a min so I can keep leaning on the counter talking to another employee. ..Nothing is said …..so I go and spend some money playing some games and once again go for hot chocolate and this time I bring a cup up with hot water and tell the same employee that the hot chocolate isn’t working and she says iv checked it and it’s full. I say will maybe it’s clogged, and she says I don’t know. And shrugs her shoulders and so I walk off and thank her……….CRAPPY CUSTOMER SERVICE. Just wanted a hot drink, not to much to ask for a customer that spends alot of money on fuel, food and items……

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Christopher t rampe November 10, 2014 at 11:53 pm

Beware of 7210 strawberry plains location outside of Knoxville I am a OTR contractor for the lottery I had cleared with the manager there that I would like to park out back by the dumpster for a few weeks while I worked in the area she said it wasn’t a problem then I picked up a huge chunk of metal in my tire turning around near the fuel island. And filled out a report and was nice about it now I park for the last night in the area and the night manager comes out and chases me off like fuel and gas purchases showers food and snacks count for crap I get a additude from the night manager while he lies to my face. So this is it I will make sure none of my crews or other company crews stop here again what a poor show of respect for drivers

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Tammie Billy November 3, 2014 at 4:46 pm

Hey there flyinj pilot, we got a problem.
I’m a female owner operater and I happened to stop by your millerport, Ohio store #699.
First the kiosks wasn’t working to get my shower, but the female cashier helped me just fine. Meanwhile I asked if I could get a whole pizza (1/2cheese & 1/2 supreme) she asked another young lady that said no problem. I told the young lady I’m taking my shower and to hold off for 1/2hour to make it; then I paid for the pizza I ordered. Now here’s the hitch, when I get out the shower & come up to the counter when it was my turn, I saw no pizza waiting for my pick up, so I asked where was my pizza I paid for? One of the male cashiers responded,” it got thrown out”. now I’m like, how you going to throw out a paid for pizza because it sat there longer than 20 minutes & unpaid for pizza sitting there in the display for hours? This was between the hours of 3:30-5:00pm EST. The manager had an attitude & offered to refund my $. That’s not the issue here, now is it or else I wouldn’t be writing this. I’m the customer that help make it happen for your company & I was disregarded.

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Shelia Willemse November 2, 2014 at 2:47 am

On November 2, 2014 we stopped for the night at your location in LaSalle, Illinois. I met the hair stylist in your salon named Charley (hopefully spelled her name correctly)! She did a fabulous job! She was friendly and helpful giving me tips on how to maintain my style OTR! I was long overdue for haircut/style. She said it was her first day taking over the salon. She is an asset to this location! I sincerely hope you’re able to promote her customer service! We will be returning when we pass through for sure!

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Theresa Jones October 29, 2014 at 12:27 am

Our family decided to take a week-end vacation to San Antonio, Texas to celebrate our son’s 14th birthday. We had planned to take this opportunity to buy my son some much needed clothes in the “big city”. We left our little town in Arkansas on Thursday, the 23rd, and stopped for $35.85 worth of gas at the Pilot in Sulpher Springs, Texas. We reached New Braunfels, Texas after midnight so it is now the 24th and again bought $38.01 worth of gas and continued the last few miles to San Antonio.
On Saturday we went shopping. My son was excited to have access to different clothes than what he could usually find at home. We were at a shoe store where my son found a pair of sneakers he had been wanting. I gave him my credit card so he could pay and my card was declined at the register. I could not imagine why because I had credit available on my card when I left home. We paid for the rest of our trip with the cash and other credit cards we had at our disposal but still had to curtail our spending and my son did not get the new clothes he desperately needed.
On Monday, the 27th, I checked my credit card account and was dismayed to find Pilot had placed a $151 hold on each fuel transaction for a total of $302 and had already charged my account for the fuel transactions. I called the credit card company to ask why this had happened and they explained that some gas stations do this. He told me not to use the outside pump to complete my fuel transaction but to go to the register and use my credit card and I would not get the $151 hold on my account.
On Tuesday, the 28th, I had to drive to our state capitol to work. By the way, every day I drive to a different city in our state to work. I purchase gas every day, twice a day. On the way there I stopped at a Flying J outside of Texarkana and bought $36.79 of gas. On the return trip, I stopped outside of Little Rock and attempted to use my credit card to again purchase gas. I surmised that because the card had worked that morning the monies you had on hold on my account had been released. I ended up paying for my gas ($23.01) with cash because, again, my credit card did not work. I got home and checked my account and found that the $302 had not been released but now there was another hold for $36.79! I am sure that if I check my account tomorrow the $36.59 transaction will have already been credited to the Pilot account and the monies will be in your account while you still have mine on hold.
Other companies only put the transaction amount on hold and Road Runner places a $1 hold on the account. Your practice is extremely unfair and places an undue hardship on families who are already living on tight budgets because of our economy. I have always been a loyal Pilot customer but you have lost my business and I am sure that of every other person I relay this story to. I have the register receipts and have printed my credit card statement each day that I have checked the account that shows that my money has been tied up even though the statement reflects you have already have been paid.
I am not through investigating what happens to the money you have tied up but you can rest assured I will educate myself and anyone else that will listen. I will be forwarding the information to my state’s attorney general and our state and federal representatives and asking that they look into this matter.
What bothered me more than anything else was the look on my son’s face when he realized he was not going to get what we had promised him! Your company has apparently forgotten that your corporate decisions affect families.

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T Keller October 28, 2014 at 12:15 pm

We are visiting the Flying J #699 in Millersport, OH on I-70 today. We were also here about a week ago. At that time I noticed how dirty the whole place was. There was garbage all over the parking lot. blown up against the fences, I thought they may of just had a wind storn or something. But today when we arrived, it was just the same..
I went indoors to use the bathroom and it was a mess. I do not think the front doors have been washed in days. There were hand prints everywhere. The only posotive note is the Dennys seemed to be kept up ok. We did get a decent meal in there.
Another bad point to make was that the crew inside was not busy. There were 3 of them standing behind the counter gabbing. I would be replaceing this manager with someone who would take a little pride in the establishment.

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Paul Bickley October 27, 2014 at 11:47 pm

I just had a experience at one of your pilots, I have been a truck driver for only a year since
Last October/2013. Tonight I was asked to move my Truck out of my spot. I was very happy to have that spot. I have parked there 5 times before within a one year period. This guy said
that I was in his way, at least the end of my trailer…They called the cops because I wouldn’t move…Before that happen this guy named Jordan, short guy with glassed and black hair said that we don’t need your truck business please leave…I talk to him afterwards on the
Phone and told I would report this…All this happen on my dot 10hr. break which I would be
sleeping, I probley lost three hours of sleep …my trl. really was’t in the way.He moved it 10ft.

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Berta Jameson October 27, 2014 at 5:42 pm

I have a parcel of land in Montrose County, Colorado. 1330+ foot frontage on Highway 50. I am interested in selling it and think it would make a wonderful Truck Stop. Please contact me if you have any interest. Thank you.

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Dennis Clay October 26, 2014 at 6:27 pm

I do not understand how come I should be excited about the shower power premonition. I fuel every day and we buy 100% fuel at Pilot-Flying J so it does nothing for me I get a shower everyday any way. So what are you going to do for us? Maybe give us free internet for the month when we get 500 Gals.that would be a much bigger help for us who fuel everyday. I come close to 2000 gals each month and we pay extra high prices for things in the stores so help us the ones who are trapped and must buy fuel from your pumps each week.

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mel October 26, 2014 at 12:54 pm

I am professional female truck driver. I have many of late gone in to flying M’s to take my shower only to find no hair dryers, one towel and the air conditioning on when the temperature outside is 50°f or below. When will you get into the 21st century? Women are in the driving business and we are here to stay. Some male drivers say we are better than them. So come on flying j have some thought for the women in the transport industry!

One thing I would like to note if I have to I will gladly pay for my showers at TA just so I have the things I need when I do shower not to mention getting my def and diesel there too.

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Julie H. October 23, 2014 at 12:19 pm

My fiancée and I went to store #720 today, we are owner operators for Swift. After fueling we went inside to get a pizza before we left. A manager, Brittany Mayfield, asked us if we needed anything. My fiancée told her that we would gladly take the last five pieces of pizza they had and she could toss in a few chicken wings to call it even. Ms. Mayfield got rude and said she could not do that. This is something that on occasion has been done for us due to our time constraints. She again said she wasn’t going to accomadate us that she could have someone fix us a whole pizza. We agreed, however when asked how long it would take, she turned from us and walked away. When she came back she saw us waiting with our drinks in hand and proceeded to ask another employee if we payed for the pizza. I find this HIGHLY offensive and hope that you also find it intolerable. The other manager on duty, Luis, I believe was his name, was extremely pleasant and looked somewhat perplexed at hearing about Ms.Mayfield’s response to us. We will continue to frequent Pilot/Flying J’s despite this one instance. This is actually the first ever time we have left one of your stores this upset. It would be a shame for you to loose other drivers due to one bad egg…I truly hope no other driver is treated in this manner, with such contempt as as she did the two of us. As you may well know, some drivers would not have been As polite. Thank you and have a blessed day.

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shelly roy October 20, 2014 at 4:04 am

I work at the flying j in emporia, ks. I really like everyone there in the day time. I have been employed for 8 days. The first 5 was great. Then i started working 3rd shift and the night manager has no right being the night manager. I picked up everything pretty quickly except ,the checks i still had a little trouble with. I hated asking the night manager for anything because she acted i like i should be an expert after 6 night. On the 7th day i had customers askibg if gumpy when home yet on my 8th day within the first hour she bilittled me right in front of customer and i started crying and she said she sorry but she was upset because i wasnt train. Well i was expect for haveibg trouble with checks. She didnt like to show me what we were suppose to clean or where the sullpies are for stocking. I have been an manager before and a assistant manager and i have never treated anyone like that or no one has ever treated me like that. So hopefully someone can fix this issue before you lose more people.

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kelly holmes October 20, 2014 at 3:07 am

Hi my name is kelly i live in Fort NewYork I have been staying in savannah for two weeks due to a death in my family and i was just driveing around getting a peace of mind when i needed gas and i enter into Pilot Travel center on dean forest rd 072 where i meet these two young ladys name tamika and janay who turn my day into the best day of my life; as i enter the pilot i heard a pleasent voice welcome to pilot!!!!!.. with the cheer and love that the ladies gave me and my family made our day much better It’s good to have meet such wonderful ladies @ pilot thanks again for great serves and really caring..ladies keep up the good work….MRS.KELLY HOLMES>>FORT NEWYORK…..

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