Pilot Flying J Corporate Office

Pilot Flying J Corporate Office Address

Pilot Travel Centers LLC
5508 Lonas Dr
Knoxville, TN 37909

Contact Pilot Flying J

Phone Number: (865) 588-7488
Fax Number: (865) 297-1972
Website: http://www.pilotflyingj.com
Email: Email Pilot Flying J


CEO: Jimmy Haslam
CFO: Mitch Steenrod
COO: Mark A. Hazelwood

Pilot Flying J History

The first Pilot station was opened by James (Jimmy) Haslam II in 1958 in Gate City, Virginia.

In 1965, Marathon Oil purchases half of Pilot and provides them with $4 million to expand.  By 1973, there are 50 locations.

In 1976, Pilot opens their first convenience store.  The following year, the company acquires Lonas Oil Co. and converts their locations to convenience stores.

By 1981, there are 100 Pilot locations.

In 1988, the company buys back Marathon Oil’s shares.

In 2001, Pilot and Marathon join forces again to form Pilot Travel Centers.  In 2003, the company acquires Williams Travel Centers.

In 2006, the first Canadian location is opened.  In 2008, the company buys Marathon’s shares back for a second time.

In 2010, Pilot buys Flying J’s travel stations from Chapter 11 Bankruptcy and Pilot Flying J is formed.

Pilot Flying J currently operates over 550 truck stops, convenience stores and restaurants in the US and Canada.




{ 192 comments… read them below or add one }

Justin November 19, 2015 at 3:08 pm

Very inconsiderate and bull headed general manager named Brian. He can’t even handle a situation that upsets him professionally, then retaliates at your loved ones who work at the store to show his authority and boast of his rudeness. Very disappointed in the Rawlins store in particular. The general manager has the worst customer service I’ve ever dealt with, he could at least fake a smile every so often and act as if he appreciated his customers. This customer has gone from a daily customer to a necessity only customer.


rob ellet November 18, 2015 at 8:19 pm

Im highly upset with the pilot in colby kansas because on 11/16/15 some family members was traveling back to home to colordo and their was a bad snow storm which shut down interstate 70 so anthony allen harris and his wife and 2 young boys pulled in to the pilot for safe refuge until interstate 70 opened back up but the manager of this pilot call the police on them and had them to leave their property putting my family members in risk of a accident or being standed with 2 young boys im very pissed about this and im going to do my damn best at getting the medias attion this how they treat a american soldier who is inlisted and protecting us and the a-holes who owns the pilot and flyn j truck stops so they can sale their fuel and food and stuff i feel they owe Anthony allen harris and his family a very big appolige !!!!!!!!


shaun burke November 17, 2015 at 10:57 am

Store 616
Frazier Park, CA

Friendly people…
Are you going to take a shower here ?…be prepared to use your tough acting tinactin afterwards…
i dont mind a lot of things, but one thing that disgusts me for sure is nasty mold & mildew covering the shower floor & walls.
Nov. 17, 2015


Antonio November 14, 2015 at 2:52 pm

What up with all these woman managers. really like to see more men managers.Trying to deal with a woman that has a power trip is not for me.


Antonio November 14, 2015 at 2:49 pm

What”s up with all the big stores like WalMart They are taking the mens restrooms and putting them on the left side and the womans on the right side. The mens restrooms has always been on the right side and the womens always been on the left side.


Josh henderson November 8, 2015 at 12:37 am

I just got to your store at 00:15 today 11/8/15 store # 1027. There was no hot food there no pizza no hotdogs no nothen why? Do you not think a truck driver would like something to eat at that time at night? After I told the one in charge they act like they didn’t care. And I wasn’t the only driver there that was pissed about it. You need to get it to gather and do something about this new store or close it down at night. Use some sence.


Charlene Osborne October 23, 2015 at 7:10 pm

To whom it may concern: I need my Pilot house COFFEE that is no longer available for purchase to take home and brew on my own! I confess I’m addicted to it and I don’t want to get dressed in the morning to travel to the pilot and buy it by the cup! Please,Please bring this product back for those of us that are being inconvenienced by needing to get out of our pajamas so early in the morning to get our morning FIX!!! Thank You in Advance for your promptness in fixing this Problem!!!! ☕☕☕☕☕☕☕☕☕☕☕


Tyler and Patty McMahon October 23, 2015 at 3:37 pm

Was at the pilot in Nephi Utah store number 743 very rude employees. As checking out (we are truck drivers) and spending over 80.00 we ask the cashier a couple questions and he was rude then when we asked about what the free item was for the philmor cup we was told to go get it from the freegrill. Went over there and 3 employees was over there standing around talking and when we ask for some help we was told the free item ended and the 3 employees started laughing. We just walked out then we proceed to get fuel in the semi and when done went inside to get our recipient all the employees was to busy standing around talking. so we again left. Will ever stop there again. Hoping someone from corporate replies to this. Then 100 miles down the road we have realized what we spend over 80.00 for we did didn’t have it all in our bag


Mary Ann October 7, 2015 at 7:40 pm

I just fueled my truck at a Pilot and what went on there was just not right. The Manager of this truck stop was given most of the trucker’s there a hard time, As for me I was waiting for the truck in front of me to get done so I could fuel my dog had to go after being on the road for more then 6 hrs with out a stop so while I was waiting I let her out to pee, the manager came out and began to throw a fit because I was standing next to my truck, not because of the dog but because I was parked behind this other truck waiting for my turn at the fuel pump. He then tooke I should park in the back lot and wait there for my turn…??? The truck in the next fuel island left so Igot in my truck and went to that one so I could just. get out of there but my card would not work at the pump so I had to go inside unluckily for me. As I was in the another employee was giving another driver a hard time about a shower and all he did was ask how they did thing here because his last company only used T A’s .. Well her talked to him like he was a dog and gave his a hard time about getting a shower, so I gave him one of mine showers. Outside this manager was taken down company names and license plate numbers of the trucks waiting for fuel and at the pump because some of the drivers were in getting coffee or paying or using the restroom. Do you know he called my company to complain… So watch yourself at the last Pilot in Darken CT I was going to do my 30 min break there and eat something but me and the trucker next to me went else where to eat because he gave him a hard time too…


Mary Ann October 7, 2015 at 7:52 pm

I will never go back there again I don’t care if I I am about to run out of fuel I will carry my truck on my back else were….


James Brown October 4, 2015 at 3:38 pm

On October 2, 2015


James Brown October 4, 2015 at 3:39 pm



Trucker 101 October 2, 2015 at 10:18 am

clean stores and showers (remodeled)
PLEASE DO A DEAL WITH IHOP and GOLDEN CORRAL nobody will miss dennys …nobody….
hire people who care about cooking that means a pay raise and actually making sure they can cook – good cooks keeps your customers

hot bar is fine, some bars have stale caked up food and the cashiers still try to serve and do -gross


jerome taylor September 22, 2015 at 7:45 am

I work at the Arbys store number 075. I’ve been working there for over a year and it’s getting unbareable my GM cutts my hour for no reason and give hours to employees who really don’t deserve it. I do my job and I do it well I’ve been forced to work the front counter wen I have never been trained to work it and its to much favoritism going on I really feel like I’m being picked on and me and my lawyer wants answers bc its not right. Employees are eating food without paying for it coming to work not in uniform but they get more hours employees schedule to work over night and do a no call no show then the next night show up 2hours late then the next week they are on morning shift and has 39 to 40 hours. Thing need to change other wise I have no choice but to go further and let my lawyer do his thing


Anonymous November 9, 2015 at 5:20 am

I Can totally agree with you. Same happens on the store side too and nothing is ever done differently. Its not right at all.


david 268434 September 20, 2015 at 4:48 am

I work for arbys inside the pilot store 296and the manager wants the women to use their body to get male employees to stay and ive worked their for a year havent been move to lead 3 I would like to see the arbys shut down its always nasty when I have to work and no shift wants to clean and they all say leave it for the midnight shift to do plz close arbys


Frankie peppers September 11, 2015 at 7:28 am

I have been a gal 3 manger for 3 weeks at pilot 049 and just got told I can’t hold the position because of my back ground I never got paid any more I have been making the same since I have been there and I work real hard and still have been doing manger stuff with regular cashier pay and I feel it is not right at all.


Tiffany lebert August 26, 2015 at 11:12 am

I’m currently an employee at flying j store number 281450.. I had my child at the drs today and she has a medical issue going on the her Dr gave me an excuse for work so I can take care of her and my manager still wants me to work.. And told me the the excuse is saying I’m not playing around and he has also said that I am always missing work and I have only called off like 2 times since I have been employed there and I started work on April 24th of 15


Eric August 19, 2015 at 5:29 pm

was told today that they want my money, but don’t want me on the lot after that! … what kind of business are they running? … they obviously don’t care about the customers needs, all they care about is money! :’( … I would appreciate all money Monty back that I have been spending there for all of these years :’(


gt mayoh 285617 August 14, 2015 at 9:36 am

my name is gt mayoh pilot employ number 285617 at store 438. i was accused of stealing a cell phone from a customer. i had nothing to do with this. another pilotr employee is the person who did this his name is brastin bass, he is related to my manager rhonda bell. the phone in question was recovered at brastin sister’s house, i am being framed. look at my history there i have never missed a day i have never been late, i work on my days off. this other employee is late about every shift he is scheduled for or does not show at all. nothing ever comes of this because he is related to my manager. a former pilot employee was fired from there for missing days after he called corp to complain, brastin bass and fred bell (husband to rhonda bell) went to his residence and threaten him with phisical; violence for having done this. i am not a thief the security cameras will prove i was doing my job when this happened


slyenia rhein July 19, 2015 at 1:19 am

This is an employee complaint i would like to report my manager max for treating me unfair i was sick for 4 days now vomitting an fever an pain an he has sent several of our other employees home but when i have asked to leave early due to being ill his remarks to me was im here sick an u need to stay here sick too so on the fourth day i asked cause it was really bad he said no again an then i asked after lunch an he was truly down right nasty to me that i was crying an then he said just go home so i did in fear i wouldnt have my job the next schedule day on i would like this matter to be issued an also our store does not have any ac it is broken so its like 135 working conditions in there which is why im sick i was just at the er tonight 7/18/2015 an they said my symtoms are from a heat stroke an exhaution i was there for 3 hrs getting iv fliuds an meds for vomitting an pain an they had to stick me 5 times till they were able to get my veins due to this matter so im going to be sending in my medical bills for someone to pay since it is due to your inconvience of not haveing proper air in our store for customers an employees there are alot of customers asking for corps number to put in compaints an also our reg truckers so its just not me please issue this with the manager im at the persevia iowa thanks for reading


R Gill July 15, 2015 at 7:21 pm

Just want someone to listen to a formal complaint that I need to register with m
Mr Haslam that there was some conduct unbecoming to a person that was dressed in Flying J Race day clothing at the Hampton Inn in North Daytona Beach Fla.on Saturday July 4th before the Race on Sunday July 5 th . My family accompied by my 2 grand daughters were waiting by the in the pool area when this subject came to the pool and jumped in or fell in don’t know which But he was fully clothed We were waiting for some friends to go to dinner That was not so bad until I noticed he was very Intoxicated that was not enough he managed to get out of the pool and get into the Hot Tub with his clothing on BUT he pulled his clothing off in the Hot Tub down to his UNDER WEAR in front of my 2 grand daughters I don’t think this conduct would be tolerated by Mr Halsam or anyone else in management at The FlyingJ or Pilot but that’s not all this person managed to get out of the Hot Tub with his cloths off in his underwear and Fell and hit his head on the Bar and Knocked him self out I took my Familey out side to wait and the other people that we were waiting on told us he was carried away by a couple of guys at the bar I intend to send this MSG to several more people including Michel Anetts Grand Father at TMC Trucking in Desmon Iowa that I have bought Equipt from in the past there needs to be something done about this incident . I can be reached at my Email or my phone 423-883-6806 I expect an answer before this goes any further.


Lucy July 9, 2015 at 2:20 pm

The information on this page regarding Executives is inaccurate: Jimmy Haslam is CEO and Ken Parent is COO.


Current Employee July 9, 2015 at 12:04 pm

Myself and 3 other current and former employees called the 800-93-ALERT line to inform my company of the General Manager stealing 300.00 out of drawer 6 to pay for the assistants vehicle repairs. He stated to myself and others that that was the only way for her to get to work. This happened on March 11th of this year. We also reported the sexual relationship that they share with us. Between the touching and sexual jokes and the flat out “Blow Me” statements we are done. To top it off we all had dates and specific incidences that we personally experienced and the District Leader did not request the paperwork to prove we are not the liars in this scenario, he didn’t even look at the cameras. 2 of us also reported the assistants ongoing drug abuse. She passed out on the sidewalk two weeks ago in front of the fire lane and emergency door, a driver reported it to me. My boss out on the sidewalk. She has been found in the back room asleep, her car and of course the office. Again cameras back all this up and nothing. Why should we work and be ethical if our management team is the opposite. I have applied at other stores and a couple other leaders are following suit. It is a disappointment when you try to do the right things and the district manager looks other way. I was also surprised because it was my understanding that the Regional Manager hears these calls as well, why would he not care about the reputation of this company and follow up. The assistant should have been drug tested, and the manager should have been asked about the taking of 300.00 out of the drawer ( on camera) and the both of them should have been counseled and or separated after the numerous complaints. One caller stated the sitting on the laps, caressing the legs, another about the acting of a sex actin the cooler. I know of another caller stating the manner in which the General Manager openly insults the gay and lesbian workers, and tells everyone of the assistants drug use. I know that if these things were secret it would have been less likely to go around, but the entire crew know of the theft, and the sexual relations and the drug use. You can not redeem their reputations at that point. It makes me miserable to work in this environment, and disappointed that this company does not care about the face that greets the Professional Drivers, but only wants to protect the few that does not care about the Professional Driver but only themselves. And, the theft was not the only one. November of 2014 He took 250.00 out of the same drawer, and the assistant has walked out with her 6 packs of cider ale, all in front of the team. We are sad here in Bellemont, store 180, and maybe our Region doesn’t believe us, our Divisional but the numbers so not lie. Sadly, the turn over will also back us up as we find other companies to work for. If it weren’t for the managers, this would be a great job.


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