Pilot Flying J Corporate Office - Corporate Offices & Headquarters

Pilot Flying J Corporate Office

Pilot Flying J Corporate Office Address

Pilot Travel Centers LLC
5508 Lonas Dr
Knoxville, TN 37909

Contact Pilot Flying J

Phone Number: (865) 588-7488
Fax Number: (865) 297-1972
Website: http://www.pilotflyingj.com
Email: Email Pilot Flying J


CEO: Jimmy Haslam
CFO: Mitch Steenrod
COO: Mark A. Hazelwood

Pilot Flying J History

The first Pilot station was opened by James (Jimmy) Haslam II in 1958 in Gate City, Virginia.

In 1965, Marathon Oil purchases half of Pilot and provides them with $4 million to expand.  By 1973, there are 50 locations.

In 1976, Pilot opens their first convenience store.  The following year, the company acquires Lonas Oil Co. and converts their locations to convenience stores.

By 1981, there are 100 Pilot locations.

In 1988, the company buys back Marathon Oil’s shares.

In 2001, Pilot and Marathon join forces again to form Pilot Travel Centers.  In 2003, the company acquires Williams Travel Centers.

In 2006, the first Canadian location is opened.  In 2008, the company buys Marathon’s shares back for a second time.

In 2010, Pilot buys Flying J’s travel stations from Chapter 11 Bankruptcy and Pilot Flying J is formed.

Pilot Flying J currently operates over 550 truck stops, convenience stores and restaurants in the US and Canada.




{ 245 comments… read them below or add one }

Fred September 21, 2016 at 1:57 pm

Im working in tilden tx in the oils and i would work long hours so ill will stop and grab a cold drink and something to snack on but most of the time i would be standing by a register and no one will come out . . But everytime i go looking for someone i always see that denise is always cleaning and taking care of customers. . She appeared and appolized but i appreciate the service . Very helpful then anyone else . . Great person to have in the company. . Everyone else awaying playing around or standing around loud crusing. . Managers here have no respect for others . . Thanks to denise she does.


Lee Shearer September 18, 2016 at 8:43 pm

My husband was in a Pilot # 508 today 9/18/2016 at 1674W. 1100 S .
Ogden,UT 84302. He was going to do his but the ONLY machines this store had available were broken…. now he’s without clean clothes until the next truck stop or he comes home, completely unacceptable. All drivers want while out on the road is a hot clean shower, safe place to park,decent food and laundry mat when needed this store provided no working laundry mat !! We spend hundreds of dollars on fuel at Pilot truck stops and this is how you treat us?! Fix the problem or you’ll lose a VERY LOYAL CUSTOMER !!

Thank you.


jen August 29, 2016 at 3:28 pm

I would like you treat you employees so bad. your district managers get a bonus for keeping hours down so they cut hours even if its not good for the store you cant keep good people because you treat them so bad You lose so much business because your employees are very unhappy, and very over worked there. and when you get someone that reaches a certain pay they start cutting your hours and telling you that your not dong your job. you need to check out the gm in va I think its 491 He makes false reports to try and replace workers that are making to much money its just a bad place to work you go in every day not sure if you have a job or not. you should send someone in that no-one knows because they clean it up when questions are ask. you treat your managers really but they arent doing the work and they hide what is really going on.


Michael Crandall August 17, 2016 at 9:53 pm

What is it with your Champaign, IL Truckstop. Why is it that there is not enogh parking
at it. It is not very accomodating when you get thrown out of your property Pilot/Ranger
Truck Stop for lack of parking. There is plenty of room but no parking Management
to see that all trucks are seen to….I have no hrs. to drive on and get hasseled on
my rest period..



Megan King August 14, 2016 at 2:07 pm

I worked at store 454 for two years then I quit for many reasons I won’t get into.. I was then called back to be rehired in May because they were under new management. I had many problems during my time there and when I told my manager John Moran that I was pregnant, he told me that I am unreliable and he was going to take me off the schedule and “call me when he needed me”. Pilot has no respect or concern for their employees and now I am four months pregnant looking for a new job because he “can’t use me anymore”. He wouldn’t fire me though because then I could file for unemployment! DO NOT WASTE YOUR TIME WORKING FOR PILOT! I put so much time and energy into that place just to be treated like sh*t.


Tonya William October 12, 2016 at 9:31 am

The store i work at, is the same she don’t care at all. I been working there couple of years.


Alexis Hymore July 31, 2016 at 1:36 am

My name is Alexis By more I worked for store #700 for 2 months and store #15 for one month. Store 15 is awesome, great management and the gm is wonderful. However, store 700 is terrible. Very unorganized, rude and lazy management and employees. Everyone takes out their frustration out on each other and makes it obvious in front of guests especially the management. They are bullied and would rather put you down instead of telling you what you need to work on to improve your performance at work. They don’t appreciate their employees.


elizabeth July 15, 2016 at 5:09 pm

ive been going to store #133 for many years now but within the last year or so i really appreciate your employee anna she has always greeted me with a smile and has been very helpful and always busy doing something and is welling to stop what shes doing just to help i believe shes a good aspect for pilot so with that said i would like to say thank you


anthony westbrook July 15, 2016 at 5:22 pm

thanks elizabeth you must be refering to my sister anna westbrook she works at that store#133 and she is a good person and worker its just people judge her because of her past. i wish her boss and co workers would appreciate her more and regonize the positive aspects in her than the negative

thanks once again, anthony westbrook


Beatrice July 10, 2016 at 10:05 pm

I been going to the pilot #430 in russellville,arkansas have not had any issues till today one of the employees named Jody tag said gsl2 also was on her smoke break at the fuel pumps with what I am thinking was a driver getting a massage and they both were smoking.when a truck pulled up to fuel they stayed right there. Really are you going to let someone do that lucky the place did not go up while the other driver was fueling. Just down right pee off. Tried to call corporate but it is not business hours. Y’all need to do something with Jody that was a extremely bad call.


John Johnson July 10, 2016 at 7:13 pm

I worked at pilot store 260 I was threatened out of my job so they wouldn’t have to pay me unemployment this happend to five people in one day who can I get to help with this


Corissa July 25, 2016 at 2:47 pm

I had the same problem I was treated like cramp by my gm and got threatened out of my job. I no called no showed once before I was going to quit but then I was terminated that day even though pilot policy is 3 no call no shows before termination and this was at store #496


Robert Dye June 29, 2016 at 5:08 pm

Pilot SUCKS! You all will NEVER get another dime of my money. I’m also going to social media and ask that my friends, their friends and coworkers avoid Pilot at all costs.


chris June 27, 2016 at 2:02 pm

I am a regular customer with the Dothan Alabama Flying J store. I am in there at least every other day if not more. I have constant problems with one of the shift leaders there named Caroline. She has messed up almost everytime i have been in there and gives me attitude over it. She has rang the same item multiple times, put my gas on wrong pump when i have prepayed, then argueed with me on what pump i said, she has also given me the wrong change (less than i was suppose to get) and again argueed with me about that too. I am to the point i WILL NOT go back in there and will tell everyone i know to do the same. All the others who work there are great and its ashame that one employee who has such a bitchy attitude toward customers when she messes up will cause yall to loose my business and everyone i know. We all listen to each other and when one of has a problem like this, we all boycot that bussiness.


Anonymous June 23, 2016 at 7:23 pm

Worked at store 1033, was bulled and the boss is racist they have Night shift smoking pot in the back very unorganized place to work the only time they clean is when they have visits and when I left the GM talked like I was a piece of sh*t nice going flying j


Dave June 21, 2016 at 2:49 pm

My phone # 276780XXXX I was working at flying j 754 I work there 2.and half years I they o me 500 vacation pay


Stacey June 17, 2016 at 9:55 am

I live in Aurora Co,my family of 4 was showering at this location and at 12 bucks a pop time wasn’t my concern until the new manager decided we had been there to long.Theres 4 of us to bath it takes a while.I was informed you can’t rest here even if you are a patron,ummm,truck stop,uses include showering eating resting etc. No no at pilot flying J in Aurora,beside the lots used for drug stings so why would my business be appreciated my kids are still young and don’t mingle w the users,we are not welcome. It’s funny EVERY other flying J iv been to and it’s many iv never been treated this way.


William Hill June 5, 2016 at 2:41 pm

Me I have no problems with Pilot or Flying J..only my concerns that Pilot in Bloomington Illinois where I live Has no Handicap parking on truckers parking area and I’m a trucker and I have a handicap card and plus alot of other truck drivers that carry it always need to park close to the building because we have different medical issues issues that prevents us walking far distance to building. Just wonder if you guys can put handicap parking signs up for the truckers that needs it.Thank you for your corporation. I been going there since you guys open the doors there


Margie freitas June 3, 2016 at 8:32 am

This pilot in Roberts Mo #547 is the worst ever. never again will i be stopping there. I should have stopped at loves down the way. I went pee & had to sit on my hands because no ass gaskets on the wall. Then come to find out no freaking toilet paper “REALLY” OK so shoot gotta drip dry knowing imma have pee on my G string. Now I’m irritated I go wash my hands but there’s no soap in Despenser WTF are you serious right now? OK hot water to wash my hands now no paper towels in Despenser but they got them on the wet ass sink all soaked. I’ve never experienced nothing like this at a pilot EVER 3 rude females working behind the counter after I told them about my experience….. I’m from California even in the hood at a run down mini market they got TP and dry paper towels…. I’ve ALWAYS CHOSEN PILOT OVER TA ,LOVES, & PETRO. PILOT HAS ALWAYS BEEN THE CLEANEST AND FRIENDLIEST AFTER THIS I BET I TAKE MY CHANCES ELSE WHERE….. GROSS ALL MY FOLKS OUT THERE DONT STOP INTO A PILOT AND IF YOU DO CHECK BEFORE YOU SIT……. DIS SATISFIED CUSTOMER 209 CALIFORNIA


AJ May 29, 2016 at 5:17 pm

Watch out for their gas big rigs on the road…one just almost ran into us on 405 S on Sunday afternoon at 2:05pm…merged into our lane while we were in it…if our driver hadn’t braked hard we would have been totally smashed into! Right at the Couch St. Exit…just came
Over into our lane like they didn’t care…Truck 1203!!!


Steven May 24, 2016 at 5:52 pm

I tried to use my card at the pump and it said I had to cancel my transaction and see attendant. I did and left my card inside then went and pumped the gas. I went in and paid for it with the card and left. I had a preauthorization for $500 for the cancelled transaction that didn’t fall off for 4 days. plus it showed a seperate transaction for the gas I purchased. That’s $500 out of my bank that was not available for me to use. They blamed it on me, the bank and credit card company but would not do anything to help me or take any responsibility. I’ll never visit Flying J again, there are to many other places along the road.


Helen July 8, 2016 at 11:19 am

I paid at pump on 7/03 for toal of $47.00. I check my credit card balance and found a $500.00 pending transaction for the same date. I called the credit card company right away . I was told they have seen Pilot do this before but not as high as $500.00! If I had used my debt card my account would have been seriously over drawn . I then called the Pilot location and was told they do not put any holds when a card is used. The man was very nice and checked all transactions to see if there was any charge on my card and said there were none. I recalled the card company today and was told again Pilot has been doing this ,but have never seen as high as this $500.00. I have serious doubts if I will ever deal with any company (Pilot, Flying J, Speed Way , Mr. Fuel, ect.) ! Beware if you use a card at any of these companies ! If the charge is not removed from my card I will put it in dispute and WILL REFUSE to pay it. !


margaret mathews May 17, 2016 at 5:17 pm

yes i put in for a job and i was given two interviews but they didnt hire me because who i was kin too this happen in the store in mortons gap are they called madiosonville ky i think im going to get a lawer


Don Ramsden May 12, 2016 at 8:38 am

Regularly stop at PILOT, exit 142, Marianna, FL on I-10. On 5/10 and 5/11….I bought gas each day and also made purchase in store, all on my AMEX. Just checked my pending AMEX charges. On both days I have a separate debit for $100. You either have a technical glitch, a skimmer in operation for fraudulent charges, or employee malfeasance or both. My billable hours are @ $475/ hours, and for every minute I spend trying to fix this problem, I guarantee you will get a bill for my time not spent doing work for my clientel. Last four on my AMEX is ****. You need to get this fixed ASAP. I will be calling your corporate office a little later this AM. So expect my call.


Lloyd May 9, 2016 at 10:05 pm

I am a now retired truck driver and frequented many of your establishments, throughout the years. I now have a 40 foot Diesel Pusher R.V. and have always had it serviced, at your Sacramento, Ca. location. Also, My Wife and I stay there from time to time. Usually, We never stay longer than 4 days in a row, every month. This is due in part to our Membership at Campgrounds. We have to be out for a week, every 21 days, or we could simply go to the next park. But Instead of driving another 50 miles to another park, we stay at your Sacramento Pilot/Flying J, instead. However, it seems that some less than savory people, who are in RV’s, don’t want to pay their parking bills and this has affected our stays, personally. We’ve were told that RV’ers are nothing more than RIFF-RAFF and that we NOW cannot stay any longer, than 2 days…HOWEVER the truck drivers, they can stay for up to 21 days straight. Even though, they DO NOT have on board sewage holding tanks like we do, 50 gallons each and two of them..quite often, the Truckers, will both Urinate and Defecate, in the parking lot, between the parked trucks, mostly at night. You become overwhelmed, by the smell of Urine, wafting through the air, as you walk upfront to the store…I was appalled to be told that My Wife and I are considered nothing more than RIFF-RAFF, by the Staff… I then contacted Pilot/Flying J offices, via email, about these issues. The bottom line is, Because, I signed my name to the email, upon our return to the Sacramento, Ca. Pilot/Flying J today, I was sought out by and then Rudely told by the Maintenance Manager, “(Daryl)” that my Wife and I were no longer welcome there and the SHERIFF, would remove and arrest us, should we return. This is “”THE DIRECT RESULT,”” of my contacting the Pilot/Flying J offices, from one of your web pages, on the internet. Apparently, the Pilot Offices, forwarded the original email, to the Sacramento, Ca. Pilot Management..I do have my copy, of the original email and the email address it was sent to, in my email sent folder… I was then also old by Daryl, The Maintenance Manager, that He has the “”FULL SUPPORT”” of the Owner, (Tristin)? in Daryl’s egregious action of banning us, all due to my email letter, sent to your Offices, of the Pilot/Flying J.. It, the email, was about their discriminating against RV’ers, due to a few bad RV’ers… He, Daryl, further stated, “They could operate the facility, “”AS THEY SEE FIT, AS THEY ARE A FRANCISE”” AND “”NOT A CORPORATE FACILITY””…Moreover, All of the servicing done on our 40 foot diesel RV, has been EXCLUSIVELY Performed/done by the Sac, Ca. Pilot Service Dept., for the last 3 years. Fact; I have spent a fortune there, both in Service, Fuel and countless store goods, during the last past 3 years and this is the way my Wife and I are treated by Daryl, The Maintenance Manager, at the Sac, Ca. Pilot/Flying J ? Is this type of treatment to Customers, condoned and supported by the Pilot Parent Offices ? Is it really because they are an Independent, they can act as such towards the Clientele of the Pilot? Shifting Gears, Over the years, thieves quite often and regularly cut holes in the perimeter fences and Steal out of the back of the parked big rig trucks at night.. On our previous stay, My Wife and I witnessed~!! “The Thieves” in action and then called the Sacramento Sheriff’s Dept., to which they Quickly responded and caught the responsible parties, We put ourselves at risk in doing so, to help stop/quell a theft problem, the Sacramento, Ca. Pilot, has been plagued by for years~!!~ ??? And this is the way were treated ? P.S., when I heard about the negative impact of my initial email letter had, on a certain Employee, K.C., is his name..He, KC, was scapegoated by my email, obviously, the email letter was focused on the FACT of discrimination against us Paying RV’ers..RV’s are Vehicles that are self contained and that we the owners have no need to relieve ourselves out in the parking lot, leaving feces everywhere, unlike truck drivers..Yet Management, somehow turned it all against the Scapegoated Employee, Saying he wasn’t doing his job, by not picking up ALL the feces, and as fast as they landed on the ground. So, I wrote another email letter, to try to help qualm the disturbance, I had inadvertently caused, YET the emailed PILOT OFFICES, NEVER FORWARDED THAT email LETTER,, To the Sacramento, Ca. facility, as they, Pilot Offices, had done previously, with the original and first email that I sent…
Recap; I WAS YELLED AT AND TOLD TO LEAVE IMMEDIATELY, THAT WE WERE NO LONGER WELCOME THERE AND WE WOULD FACE ARREST, Because “I” had contacted Pilot Offices, about the Discrimination, We were facing.. I request this Issue be personally resolved with the CEO of the Pilot, Jimmy Haslam..
I will forward the emails in question, to you, the emails that inadvertentl caused all of this Unprofessional and Unspeakable Treatment to us, by the Sacramento, California Pilot 49’er Travel Plaza, A Facility, that’s advertising with and displaying the Pilot name… Please email me the correct and direct email address, that you’d like them sent to. Thank You in advance,
Sincerely, Lloyd G.


Michelle Reiser July 2, 2016 at 6:56 pm

I am truly sorry about your horrible experience with that pilot. That’s terrible that they demand you to leave when all you did was voice your experience. Instead of using your information to make the store better they punished you. That is not good business. I would suggest going somewhere else that values your business


Glen May 8, 2016 at 2:22 am

This came to my attention through Facebook.up here in canada we have a whole city evacuate 80.000 people.fort macmurray Alberta.due to wild fires.at a little town of grasslands Alberta there’s a flying J that raised the prices on food and drinks up 30 to 50 % ..the evacuated people had to stop there on way to evac centers.this is not going to be excepted.


Jodee April 4, 2016 at 1:58 am

To whom it may concern, I have been driver now for 25 years,am not happy about u charging us to park,just a way for u to get richer!!! Us drivers have to use truck stops and are in happy about the high prices u charge on everything, then want to charge us to park,I will never pay to park,never have,never will,…u get most of my paycheck as it is,us drivers don’t make the money u think we do,it is sickning to see how we are treated out here now,I can remember when coffee was free if u fueled,now u just got greedy!!


Paul Reinertsen March 28, 2016 at 9:42 am

You want to try to increase your profits charge .02 cents on 1 or two islands with FULL SERVICE …… that will help the driver he/SHE DON’T have to log it and it shows YOU care. Can tact me for more information on this idea if needed…….??????? #FLYINGJ. #Pilot. I HOPE THEY CONTACT ME….


Paul Reinertsen March 28, 2016 at 9:39 am

Never enough parking, then you make it paid /reserved parking, take that away and make it 1/2 -1 hour parking FREE FOR PEOPLE WHO NEED A PLACES TO STAY EAT, SHOWER, TAKE THE MANDATORY 1/2 BREAK SOME PLACE TO STAY AND NOT IN THE FUEL ISLAND, YOUR GOAL /JOB IS TO SELL FUEL TO AS MANY TRUCKERS YOU CAN…#FLYINGJ. I don’t think they will contact me… #PILOT


Anonymous March 6, 2016 at 5:39 pm

Pilot flyin j moto is making life easier? If like being trapped and can’t get out, want the nose of your trk ripped off, like being some up by prostitutes, want your trk broken into, like the catching mold fungus on your body in poorly maintained showers, find nothing to eat but old stale food late at night? Well here’s your place to prk at night. Go to Loves or PETRO/ TA. They have security nd care about there drivers. And the owner isn’t a thief. This guy stole $93mil from trkg companies & hasn’t seen a day in jail. Mr? You make me sick at my stomach & I’ll never spend a dime in your trk stops again…EVER..


ANITA TOTHEROW. MACEDA, NADARAJAH March 3, 2016 at 1:01 pm



teresa pickle February 23, 2016 at 1:32 pm

I am very disappointed in the Pilot HR department. The Pilot in Sevierville terminated a very valuable employee who always greeted the customers with a smile and was very helpful. This came about when a manager in the store cursed this employee while customers where in the store, me being one of them. When Kristi had taken all she could from this manager she responded in kind, which I would have done also. I understand the manager was terminated, but I am very upset that Kristi was also terminated. The manager was in a position of authority and made a public display and she defended herself. I won’t cause a change in your profit margin, but I will not ever shop or gas at a Pilot store again and I will definitely inform my friends and family of this injustice. Instead of punishing only the instigator, they fired a valuable employee for taking up for herself.


C. Brian Moore February 23, 2016 at 12:06 am

On the mark…

I would like to bring to the front an outstanding employee named Jose M whom works morning shift at the shift at the Flying J/Pilot at Ave 18 1/2 in Madera CA.

On 02/13/2016 I had some vehicle troubles right from the pump as my fuel pump quit working. Well this guy checking the pump area notices right off something is wrong and came right over to push my truck out of the way. I was certain my fuel pump went out & I didn’t know what to do because of my financial burden and this bazaar rat race created by CPS of Reno in the custody and visiting of my son in Fresno CA. Long story short as I chose to fix the matter myself and being safe in every way to not let the fumes out to cause a miss hap, (thank fully a tank service was going on that day to the fuel tanks of Flying J) and certain areas were taped off for safety.

However after I had replaced this bad fuel pump with a new one and getting the fuel tank back up after filling it half way earlier, this same guy stopped by while doing his job on the sweeper in the front parking area and asked if everything was okay, I said I should have everything done shortly and gave my apologies for not inquiring within first, he informed me to be safe and holler if I could use a hand, “thanks I will” was my response as we both went back to work. I ran into the issue of weight distribution of this fuel tank in getting it back up, well I had no idea again that Jose N was keeping an eye on things and he jumped right out there to help me get this fuel tank of mine back to where it belonged on the bottom rear of my Suburban.

Jose wouldn’t even take a tip and this man assisted me twice. He shook my hand and said its my job, hats off to him and his care for customers on the road. Its nice to know good hands work at this location along the 99 in California.

Thanks Flying J/Pilot


Anita Hammond February 4, 2016 at 12:33 pm

My husband is a truck driver so I frequent the pilot in hayti Missouri often,but recently several people have been treated like dodo.There is a heavy set bald guy that doesn’t seem to have much patience with customers.If you ask him a question he tell you to figure it out.One evening he had about six drivers,and a few customers in line and he told us he would wait on us when he got thru eating his slice of pizza,and the black worker came up.and asked what was going on,and one of the drivers told her,and she said she would help,but she was off the clock.he talks to you like crap.He has a smart agenda about every thing.no customer should be treated that way.


maria January 22, 2016 at 11:14 pm

I hope this is the right place to insure that an amazing employee gets the recognition she deserves.
Yesterday my brother stopped at the Pilot in Snowville Utah. He was feeling a bit under the weather so he said that he fueled bought some oil and then headed to the restroom. He didn’t remember anything from then until he came to in the ambulance being rushed to the hospital.
From talking to employees and ambulance /hospital personal we were told that another driver had found Robert in the restroom having a seizure. That the staff quickly got a employee named Kristina Webecke. I guess Kristina also works on the ambulance there in Snowville. Kristina went into the bath room and saved my brother. She got his seizure to stop. She gave him CPR when his body tried to give up. She brought him back. The Dr from the hospital said that he would have been gone for sure if she hadn’t been there. She stayed with him on the way to the hospital. I guess he threw up all over her. She contacted family and stayed until he was stable. It made us all feel better knowing he wasn’t alone. She also called today to check on how Robert was doing.
The manager David was also kind. He parked Roberts truck. He called my mom to let her know what happened. He even drove Robert back from the hospital today.
I called the store there tonight but Kristina wasn’t there and understandably they wouldn’t give me her personal number. I just want her and David to know how much we appreciate them. Kristina if their is ever any way we can possibly repay you for giving us Robert back I’m in anything. Thank you a million times. Please try to let her know we appreciate her.


Melanie wiggins January 10, 2016 at 5:22 pm

Very disappointed with Corp. Of flying j for cutting hours on the store in Indianapolis Indiana. The girl behind the counter was very apologetic because there wasn’t but 2 workers and this is a very popular truck stop so it was very busy. I understand the need to cut back on hours in some situations but it is not necessary at a store that stays as busy as this one does! Corp. Should be ashamed of themselves!!!


Patty January 8, 2016 at 12:01 am

I am devastated by the unprofessional behavior of an employee of the Greenville, Virginia store!!! She came into my place of employment on Wednesday, December 9, 2015 around 4:50 pm and proceeded to cuss me and scream at me for a situation out of my control. I had another customer waiting behind her and I asked her to please lower her voice and not speak to me that way and she continued…even got louder!! She was still wearing her company uniform and I couldn’t believe she was acting so unprofessional. She finally left cussing all the way out the door calling me an a**hole. I apologized to my other customer and after she left, I called her manager and let him know just how unprofessional she had behaved and that I was embarrassed for him and his company for the way she had represented them.. He apologized for her. Well he must have said something to her because she then went to my boss and they fired me the following Monday, December 14, 1015!! So now I’m without a job and I loved my job!!!!! And if anyone would like to contact me I have her name and the managers name.
I sure hope she isn’t allowed to treat her employees or customers the way she treated me!!!


Patty January 8, 2016 at 12:14 am

I just realized that the actual address for the store where Robin works in Lee Jackson Hwy, Staunton, Virginia


Brad Cole December 13, 2015 at 7:36 pm

I am an over the road truck driver. On December 13, 2015 my wife and I had a shower on the board that was not clean. I went to the counter to tell them and a young lady named Sam came back and cleaned our shower immediately for us. She even reloaded my card with a shower. She went over and above helping us. We were at the Flying J #630 Jackson GA. Brad and Sharon Cole


Jeremy November 27, 2015 at 9:53 am

Oklahoma store #705 could sure use some attention. There is a lot of underhanded stuff going on. Management likes to play favorites and single out employees. Also, fuel spills aren’t being taken care of responsibly. Spilled fuel is just washed to the nearest storm drain. Not to mention the hazardous chemicals that get dumped by hand into a nearby creek as per managements orders. Maybe their judgment is being affected by the weed they are smoking in the parking lot…. does pilot not drug test?


Anonymous February 7, 2016 at 2:03 pm

No, I was never drug tested while I worked there. Not as a pre-emloyment requirement or during my employement there. I know for a fact that they did hire a high school drop out (only finished 10th grade) and he took drugs all the time (he even went to rehab which didn’t work). That’s the kind of people Flying J hires. This loser would come to the house and tell me all about how the cameras don’t work so he’s able to steal his cigs from behind the counter, or how he will “do something” to a pizza so he can put it on the waste list and eat the whole pizza for free for himself and/or his girlfriend to eat. I’ve also heard all about how there are quite a few employees (including managers) who smoke dope and other things like sleeping on the job there. Hell, my manager slept on the job all the time. She would go to the back to “clean the showers” or “do laundry” and leave me to do the register, coffee, cleaning the grill, sweeping, mopping, washing dishes, making pizzas, fronting the store, stocking the store, cooler, vaccum, etc all by myself while her lazy a$$ did nothing but put customers down, other employees down, boss me around if I wasn’t doing something fast enough for her, sleep, standing in the corner singing and dancing. I tried to keep up with the customers as good as I could under my working conditions. I had to keep saying that I was sorry to the customers and telling them that I was the only one working. Some wouldn’t care and keep cussing me out and others would be patient with me. All I could do was give them the name of the general manager, store # and the name of the manager on duty and tell them to call corporate because I’m just as sick of it as them. The general manager couldn’t keep anyone in the midnight shift just because of her. This is only ONE reason of many why I walked in one day 5 hours before my shift at midnight was to start and threw my shirt and name tag on the floor right in front of the manager’s door and walked out to the team lead on the afternoon shift and told her “I quit, bye”. The best feeling ever to know that I screwed them just a tiny, tiny bit compared to how I was treated there.


Justin November 19, 2015 at 3:08 pm

Very inconsiderate and bull headed general manager named Brian. He can’t even handle a situation that upsets him professionally, then retaliates at your loved ones who work at the store to show his authority and boast of his rudeness. Very disappointed in the Rawlins store in particular. The general manager has the worst customer service I’ve ever dealt with, he could at least fake a smile every so often and act as if he appreciated his customers. This customer has gone from a daily customer to a necessity only customer.


Anonymous December 15, 2015 at 4:28 pm

That’s funny my boss is named Brain I wish I knew what store u were talking about


Frank April 24, 2016 at 4:58 pm

.we have always stoped at the flying j in baytown tx we have ben able to drop our trailer and go to walmart and get my wifes prescittions filled we always go inside and ask this time thay said we could not drop our trailer because we wood be takeing up a parking spot we wood have only ben gone for about 30 minutes we fuel we eat and buy ouy of the store but we can’t drop our trailer to go and get prescriptions field I am not talking about being gone a long time


rob ellet November 18, 2015 at 8:19 pm

Im highly upset with the pilot in colby kansas because on 11/16/15 some family members was traveling back to home to colordo and their was a bad snow storm which shut down interstate 70 so anthony allen harris and his wife and 2 young boys pulled in to the pilot for safe refuge until interstate 70 opened back up but the manager of this pilot call the police on them and had them to leave their property putting my family members in risk of a accident or being standed with 2 young boys im very pissed about this and im going to do my damn best at getting the medias attion this how they treat a american soldier who is inlisted and protecting us and the a-holes who owns the pilot and flyn j truck stops so they can sale their fuel and food and stuff i feel they owe Anthony allen harris and his family a very big appolige !!!!!!!!


shaun burke November 17, 2015 at 10:57 am

Store 616
Frazier Park, CA

Friendly people…
Are you going to take a shower here ?…be prepared to use your tough acting tinactin afterwards…
i dont mind a lot of things, but one thing that disgusts me for sure is nasty mold & mildew covering the shower floor & walls.
Nov. 17, 2015


Antonio November 14, 2015 at 2:52 pm

What up with all these woman managers. really like to see more men managers.Trying to deal with a woman that has a power trip is not for me.


Antonio November 14, 2015 at 2:49 pm

What”s up with all the big stores like WalMart They are taking the mens restrooms and putting them on the left side and the womans on the right side. The mens restrooms has always been on the right side and the womens always been on the left side.


Josh henderson November 8, 2015 at 12:37 am

I just got to your store at 00:15 today 11/8/15 store # 1027. There was no hot food there no pizza no hotdogs no nothen why? Do you not think a truck driver would like something to eat at that time at night? After I told the one in charge they act like they didn’t care. And I wasn’t the only driver there that was pissed about it. You need to get it to gather and do something about this new store or close it down at night. Use some sence.


Anonymous February 7, 2016 at 1:34 pm

I can tell you from experience. I used to work for this company on midnights and the only thing we sold was pizza which I had to make fresh every hour. I’ve had requests from customers wanting something else and I’ve had to turn them down and tell them that we only made pepperoni pizza from Midnight to 6:00 am and that if they wanted a meal there was a Denny’s around the corner in the other part of the building.


Charlene Osborne October 23, 2015 at 7:10 pm

To whom it may concern: I need my Pilot house COFFEE that is no longer available for purchase to take home and brew on my own! I confess I’m addicted to it and I don’t want to get dressed in the morning to travel to the pilot and buy it by the cup! Please,Please bring this product back for those of us that are being inconvenienced by needing to get out of our pajamas so early in the morning to get our morning FIX!!! Thank You in Advance for your promptness in fixing this Problem!!!! ☕☕☕☕☕☕☕☕☕☕☕


Tyler and Patty McMahon October 23, 2015 at 3:37 pm

Was at the pilot in Nephi Utah store number 743 very rude employees. As checking out (we are truck drivers) and spending over 80.00 we ask the cashier a couple questions and he was rude then when we asked about what the free item was for the philmor cup we was told to go get it from the freegrill. Went over there and 3 employees was over there standing around talking and when we ask for some help we was told the free item ended and the 3 employees started laughing. We just walked out then we proceed to get fuel in the semi and when done went inside to get our recipient all the employees was to busy standing around talking. so we again left. Will ever stop there again. Hoping someone from corporate replies to this. Then 100 miles down the road we have realized what we spend over 80.00 for we did didn’t have it all in our bag


Mary Ann October 7, 2015 at 7:40 pm

I just fueled my truck at a Pilot and what went on there was just not right. The Manager of this truck stop was given most of the trucker’s there a hard time, As for me I was waiting for the truck in front of me to get done so I could fuel my dog had to go after being on the road for more then 6 hrs with out a stop so while I was waiting I let her out to pee, the manager came out and began to throw a fit because I was standing next to my truck, not because of the dog but because I was parked behind this other truck waiting for my turn at the fuel pump. He then tooke I should park in the back lot and wait there for my turn…??? The truck in the next fuel island left so Igot in my truck and went to that one so I could just. get out of there but my card would not work at the pump so I had to go inside unluckily for me. As I was in the another employee was giving another driver a hard time about a shower and all he did was ask how they did thing here because his last company only used T A’s .. Well her talked to him like he was a dog and gave his a hard time about getting a shower, so I gave him one of mine showers. Outside this manager was taken down company names and license plate numbers of the trucks waiting for fuel and at the pump because some of the drivers were in getting coffee or paying or using the restroom. Do you know he called my company to complain… So watch yourself at the last Pilot in Darken CT I was going to do my 30 min break there and eat something but me and the trucker next to me went else where to eat because he gave him a hard time too…


Mary Ann October 7, 2015 at 7:52 pm

I will never go back there again I don’t care if I I am about to run out of fuel I will carry my truck on my back else were….


James Brown October 4, 2015 at 3:38 pm

On October 2, 2015


James Brown October 4, 2015 at 3:39 pm



Trucker 101 October 2, 2015 at 10:18 am

clean stores and showers (remodeled)
PLEASE DO A DEAL WITH IHOP and GOLDEN CORRAL nobody will miss dennys …nobody….
hire people who care about cooking that means a pay raise and actually making sure they can cook – good cooks keeps your customers

hot bar is fine, some bars have stale caked up food and the cashiers still try to serve and do -gross


jerome taylor September 22, 2015 at 7:45 am

I work at the Arbys store number 075. I’ve been working there for over a year and it’s getting unbareable my GM cutts my hour for no reason and give hours to employees who really don’t deserve it. I do my job and I do it well I’ve been forced to work the front counter wen I have never been trained to work it and its to much favoritism going on I really feel like I’m being picked on and me and my lawyer wants answers bc its not right. Employees are eating food without paying for it coming to work not in uniform but they get more hours employees schedule to work over night and do a no call no show then the next night show up 2hours late then the next week they are on morning shift and has 39 to 40 hours. Thing need to change other wise I have no choice but to go further and let my lawyer do his thing


Anonymous November 9, 2015 at 5:20 am

I Can totally agree with you. Same happens on the store side too and nothing is ever done differently. Its not right at all.


david 268434 September 20, 2015 at 4:48 am

I work for arbys inside the pilot store 296and the manager wants the women to use their body to get male employees to stay and ive worked their for a year havent been move to lead 3 I would like to see the arbys shut down its always nasty when I have to work and no shift wants to clean and they all say leave it for the midnight shift to do plz close arbys


Frankie peppers September 11, 2015 at 7:28 am

I have been a gal 3 manger for 3 weeks at pilot 049 and just got told I can’t hold the position because of my back ground I never got paid any more I have been making the same since I have been there and I work real hard and still have been doing manger stuff with regular cashier pay and I feel it is not right at all.


Tiffany lebert August 26, 2015 at 11:12 am

I’m currently an employee at flying j store number 281450.. I had my child at the drs today and she has a medical issue going on the her Dr gave me an excuse for work so I can take care of her and my manager still wants me to work.. And told me the the excuse is saying I’m not playing around and he has also said that I am always missing work and I have only called off like 2 times since I have been employed there and I started work on April 24th of 15


Eric August 19, 2015 at 5:29 pm

was told today that they want my money, but don’t want me on the lot after that! … what kind of business are they running? … they obviously don’t care about the customers needs, all they care about is money! :'( … I would appreciate all money Monty back that I have been spending there for all of these years :'(


gt mayoh 285617 August 14, 2015 at 9:36 am

my name is gt mayoh pilot employ number 285617 at store 438. i was accused of stealing a cell phone from a customer. i had nothing to do with this. another pilotr employee is the person who did this his name is brastin bass, he is related to my manager rhonda bell. the phone in question was recovered at brastin sister’s house, i am being framed. look at my history there i have never missed a day i have never been late, i work on my days off. this other employee is late about every shift he is scheduled for or does not show at all. nothing ever comes of this because he is related to my manager. a former pilot employee was fired from there for missing days after he called corp to complain, brastin bass and fred bell (husband to rhonda bell) went to his residence and threaten him with phisical; violence for having done this. i am not a thief the security cameras will prove i was doing my job when this happened


slyenia rhein July 19, 2015 at 1:19 am

This is an employee complaint i would like to report my manager max for treating me unfair i was sick for 4 days now vomitting an fever an pain an he has sent several of our other employees home but when i have asked to leave early due to being ill his remarks to me was im here sick an u need to stay here sick too so on the fourth day i asked cause it was really bad he said no again an then i asked after lunch an he was truly down right nasty to me that i was crying an then he said just go home so i did in fear i wouldnt have my job the next schedule day on i would like this matter to be issued an also our store does not have any ac it is broken so its like 135 working conditions in there which is why im sick i was just at the er tonight 7/18/2015 an they said my symtoms are from a heat stroke an exhaution i was there for 3 hrs getting iv fliuds an meds for vomitting an pain an they had to stick me 5 times till they were able to get my veins due to this matter so im going to be sending in my medical bills for someone to pay since it is due to your inconvience of not haveing proper air in our store for customers an employees there are alot of customers asking for corps number to put in compaints an also our reg truckers so its just not me please issue this with the manager im at the persevia iowa thanks for reading


R Gill July 15, 2015 at 7:21 pm

Just want someone to listen to a formal complaint that I need to register with m
Mr Haslam that there was some conduct unbecoming to a person that was dressed in Flying J Race day clothing at the Hampton Inn in North Daytona Beach Fla.on Saturday July 4th before the Race on Sunday July 5 th . My family accompied by my 2 grand daughters were waiting by the in the pool area when this subject came to the pool and jumped in or fell in don’t know which But he was fully clothed We were waiting for some friends to go to dinner That was not so bad until I noticed he was very Intoxicated that was not enough he managed to get out of the pool and get into the Hot Tub with his clothing on BUT he pulled his clothing off in the Hot Tub down to his UNDER WEAR in front of my 2 grand daughters I don’t think this conduct would be tolerated by Mr Halsam or anyone else in management at The FlyingJ or Pilot but that’s not all this person managed to get out of the Hot Tub with his cloths off in his underwear and Fell and hit his head on the Bar and Knocked him self out I took my Familey out side to wait and the other people that we were waiting on told us he was carried away by a couple of guys at the bar I intend to send this MSG to several more people including Michel Anetts Grand Father at TMC Trucking in Desmon Iowa that I have bought Equipt from in the past there needs to be something done about this incident . I can be reached at my Email or my phone 423-883-6806 I expect an answer before this goes any further.


Lucy July 9, 2015 at 2:20 pm

The information on this page regarding Executives is inaccurate: Jimmy Haslam is CEO and Ken Parent is COO.


Current Employee July 9, 2015 at 12:04 pm

Myself and 3 other current and former employees called the 800-93-ALERT line to inform my company of the General Manager stealing 300.00 out of drawer 6 to pay for the assistants vehicle repairs. He stated to myself and others that that was the only way for her to get to work. This happened on March 11th of this year. We also reported the sexual relationship that they share with us. Between the touching and sexual jokes and the flat out “Blow Me” statements we are done. To top it off we all had dates and specific incidences that we personally experienced and the District Leader did not request the paperwork to prove we are not the liars in this scenario, he didn’t even look at the cameras. 2 of us also reported the assistants ongoing drug abuse. She passed out on the sidewalk two weeks ago in front of the fire lane and emergency door, a driver reported it to me. My boss out on the sidewalk. She has been found in the back room asleep, her car and of course the office. Again cameras back all this up and nothing. Why should we work and be ethical if our management team is the opposite. I have applied at other stores and a couple other leaders are following suit. It is a disappointment when you try to do the right things and the district manager looks other way. I was also surprised because it was my understanding that the Regional Manager hears these calls as well, why would he not care about the reputation of this company and follow up. The assistant should have been drug tested, and the manager should have been asked about the taking of 300.00 out of the drawer ( on camera) and the both of them should have been counseled and or separated after the numerous complaints. One caller stated the sitting on the laps, caressing the legs, another about the acting of a sex actin the cooler. I know of another caller stating the manner in which the General Manager openly insults the gay and lesbian workers, and tells everyone of the assistants drug use. I know that if these things were secret it would have been less likely to go around, but the entire crew know of the theft, and the sexual relations and the drug use. You can not redeem their reputations at that point. It makes me miserable to work in this environment, and disappointed that this company does not care about the face that greets the Professional Drivers, but only wants to protect the few that does not care about the Professional Driver but only themselves. And, the theft was not the only one. November of 2014 He took 250.00 out of the same drawer, and the assistant has walked out with her 6 packs of cider ale, all in front of the team. We are sad here in Bellemont, store 180, and maybe our Region doesn’t believe us, our Divisional but the numbers so not lie. Sadly, the turn over will also back us up as we find other companies to work for. If it weren’t for the managers, this would be a great job.


Current Employee July 9, 2015 at 10:36 am

I am a current employee at store 180, in Bellemont Arizona. I am not sure where else to report what goes on there as myself and 3 other current and former employees called the Alert Line 1800-93-ALERT, and reported the General Manger stealing 300.00 on March 11th to pay for the repairs on the assistants vehicle. He stated to those of us present, that that was the only way she would get to work. We reported the day the comments and the register. It was also reported about the on going sexual conduct between the two (dates and times) and the assistants on going drug abuse and behaviors. 2 Weeks ago, she fell asleep outside ion the sidewalk and a Driver had to let me know. How embarrassing, The district Manager came to the store and they did not pull the paperwork to verify all our claims, nor did they pull video, or have assistant do a drug test. I am currently looking for another job and are 2 other leaders because not only does this company not care about the employees that want a safe ethical work environment, but we have no where to turn when we see and experience on going gross misconduct. I would love to know, also, why they are allowing and looking the other way when this is reported. Are the worker bees not important even though we are the faces the professional drivers see. You would also would think since the Divisional Leader hears these alert line comments he would take issue. But no. The numbers do not lie, and know the turnover rate will back it up also.


Neica July 5, 2015 at 7:19 pm

I just left your Pilot Store in Dalton,GA. I immediately noticed the amount of flies/insects as I walked in through the door of McDonalds. Then we head to the bathroom. There was a line and there were two women talking about how they always stop at Pilots because of their cleanliness but they will not stop back at this one. I’m next for the stall, and it was not clean by any means. Toilet paper all over the floor and the smell was not pleasant. We did get food from McDonalds and the service and quality of food was fine. Just disappointed with the store cleanliness. It was super busy! Hoping that you did not lose a ton of customers because of this.


ashley estep June 29, 2015 at 12:54 pm

I just left Wendy’s at store 279 I’m very angry I went in to order and they refused my service cause I was fired from there…..I think it some bull****!


Angry customer June 21, 2015 at 3:21 pm

I just left your store #167 in Nevada, MO. I’m very angry about the woman cashier with the guy haircut and tattoos all over her arms and neck, I purchased 5 bags of chips that were advertised buy one at regular price and get the the second for $1. I also purchased 5 drinks that were advertised any size fountain drink for $1. She charged me full price for all of it and when I told her about the chips and the price advertized she said it didn’t matter, that they are ringing up full price. I insisted, and she told her manager to come and deal with this because she didn’t have time for it. When the manager came I also told her about our drinks being over priced and she said that someone must have changed the prices. I don’t know why she would say this when they have a big banner advertising it plus the signs over each gas pump says any size fountain drink $1. She seemed very frustrated that she had to honor the price on the drinks so I didn’t want to make anymore issues about getting over charged for the chips but it is frustrating! As long as that girl with that weird guy haircut and that manager are their I will not go back to that gas station, they have very poor customer service, specially when you are only asking them to honor their prices.


Brandon Mills June 15, 2015 at 11:00 pm

I was recently at the pilot in white pine, Tennessee and what I witnessed was just absolutely I witnessed, an employee was sick and management was trying to force them to come into work after another worker called in sick and everything was fine with it. Whether you are a cashier, management, black, white, lesbian, gay, straight, Mexican, Chinese, albino, pregnant, female, or male, Everyone should be treated exactly the same. If one person is sick, don’t make another sick person, who was probably sicker than the one before, come in. and if one person is made to bring a doctors note make everyone else do it too!


George Makara June 15, 2015 at 10:43 pm

I am a truck driver. I stop at pilot 412 in white pine, Tennessee all the time for food and fuel. I do believe their fuel is is bad. might have a little water. two mechanics said that was what is wrong with my truck. the showers there leak pretty bad. and is very very hot. No cold water. The management is also horrible. one manager Randall refused me cheese for my hot dog. Get your shit together pilot of white pine!!!


Anonymous June 15, 2015 at 9:43 pm

I am currently an employee at the Pilot Flying J, store #412 in White Pine. Come August I will have worked there for a year. Since I started working there I have had some not so professional experiences. First, thing I noticed was, that I was not drug tested. A drug test was never even mentioned. I started out in Cinnibon, on my very first day, I had MAYBE 30 minutes of training. If that. The next day, the woman that was supposed to be training me left again. So there I was with very little training and the managers/employees were actually getting frustrated with me. One even cussed me out. About a month later I was scheduled a cashier shift. Never had I been a cashier. Cinnibon is much different then handling things up front as a cashier. I had never been show how to set up a driver for fuel or was ever shown how to print a comcheck. Again I was being treated like I should know these things.
After I got used to it, I ended up being a cashier a majority of the time. Around October, my fiance applied there and got hired on for maintenance. One night we had the same shift, it was Our manager, him, and me. The manager that night, Taylor Costello came to him and I both and asked us for drugs. Suboxines to be exact. That right there just blew my mind. She also told us that before becoming a manager there, she was in prison for breaking and entering an ATM and a vehicle. To become a manager there, I was always told, you cannot have any felonies and must be rug tested. She had just became a manager, not long before she came to us and asked us this. Either she used some kind of detox pills, or was never tested cause from what she said, she had used them for a while. This same manager had also admitted to my fiancé that she has stolen a tv and gps. Later, she was accused and arrested for stealing a customer’s wallet which they left at the location. She does not currently work there anymore, she was transferred to another pilot after being arrested yet again on warrents.

Employees have all access to the upstairs, I personally saw a cashier upstairs, smoking pot while pumping her breast milk. She does not currently work there anymore. She often would invite me to go up there but I always declined.

We have had many employees come in and they were clearly on some kind of drug substance. Three of which I know for a fact they were because they told me.

One incident that happened to my fiancé, also involving the manager Taylor Costello, she cussed him out in front of all the employees and customers. He was outside doing a trash run when his headset died. He was about finished, all he had to do was take everything to the compactor so he went ahead and did that before he went in to get a new one. Taylor had asked him to do something over the headset and of course he couldn’t hear it.
she started screaming into the headset saying obscene things and cussing. At one point she told him to “take his little punk A** home.” When he came inside he had no idea what was going on. She then told him to take his “a**” home and not come back because she had covered his shifts. This night she was not even the manager on duty. She was scheduled as a cashier.

On another occasion, which I consider the worst, I missed a week of work due to suffering a miscarriage. My doctor told me I should take up to 2 weeks off. I told my GM Randall Durham ahead of time that I had to miss the next day at work for a necessary follow up for a second opinion and that I could not miss it. This appointment determined whether or not I was going to end up having a miscarriage or not. Him knowing my situation, he got very agitated and said “you are scheduled, you cannot miss. You’re going to have to come in.” Within that week, work gave me hell. The night I started bleeding, I called the store because my fiancé was working and told them that I needed to go to a hospital, the manager that night did not tell him anything until two hours after I had called many times. By that time it was too late. That experience completely turned me away from the store. I have definitely been looking for a job since then.

The most recent, thing that happened, was yesterday. I was late due to me being sick. We do not have a phone at the moment so I was unable to call. I had a stomach virus. I know it was due to me having to go to the hospital from what happened later that day. When I came in I was still very sick. I had just walked out of the bathroom from throwing up and he asked me automatically, if i was drunk or had been drinking. That to me was very offensive. For one, I do not drink often and if I do, I would never let it interfere with my workplace. For two, I have been late one time besides this once, since I started working there and that was due to car trouble. Both times this manager wrote me up.

Later that day I was outside doing trash because our maintenance that day did not know how to do it. I was on pump 29 when a driver forgot to take the diesel handle out of his truck, when he drove away, it swung around and hit my hand, fracturing it. I had to go to the hospital and get a brace. Today the day after, not once has my General Manager called or messaged me asking how I am.

Employees have come to work stoned, high of pills, they admit to steal, and not a thing has happened to them. Taylor Costello still has her job. The cashier smoking weed upstairs, her name is Brook Bradley. Half the time she just didn’t show up and nothing ever happened. The only reason she doesn’t work there anymore is because she quit. I have rarely ever been late, I rarely ever call in, I always try my best and here I am with a write up for being sick and I have a fractured wrist. This Store really needs to get their act together. The only reason I have not quit yet is because I have a home to pay for and I need to put food on the table for my fiancé and my soon to be stepdaughter. This has been a very hurtful and tough experience. I hope nobody else has to deal with something like this.


Rick June 13, 2015 at 10:52 am

I just left your gas station with sour taste!
Store is NOT CLEAN ! And you have cockroach enjoying his view on cash register in plain view of customer that I had to point it out! Clerk steal money from the company on cashing out customer voiding coffee on receipt but returning the amount like the charge would go thru. I pointed this to manager but I don’t think he will do much ….. Lastly the live entertainment in your subway store is not that good so you may as well cancel the show. Dominique the heavy set African American women will sing to you while she is cashing you out. I would not mind if she would care more about the job than the entetriment skills this all happened on 6.13.2015 10:25am in store4641. I have saved the receipts for your needs. I have your reward card so I know your standards but in this location next time I will go to support Mr. Love right a cross the street


Felecia May 14, 2015 at 6:49 pm

This past month my husband and I took a trip from Ca to Virginia in a motorhome pulling a car……..all I can say is I am so thankful for Flying J’s separate RV gas island. What a breeze to pull in and get out. Some other truck stops were a nightmare to get into. Thank you for who ever thought about that and put those pumps in. This is one happy camper when I see a Flying J.


Fernando Terrazas May 9, 2015 at 12:25 am

We did a tile work in one of restrooms in the Pilot in lost Hills,Ca
And this tile contractor that for sure is flake is working for a general contractor call Storm construction out of lake elsinore Ca.
Is holding us the payment for the work already done.
I hope this GC don,t get more work from pilot
Hopefully pilot will screen the GC,s and his subs to comply with the working laws.


ed May 3, 2015 at 11:53 pm

Pilot in van horn texas bathrooms are terrible . customer service is also and heard unprofessional inappropriate language among cashiers and while the bathrooms i mentioned 2 days ago to staff about being nasty and i walked across the street to a different place to use the bathroom and i come back 2 days later and the bathrooms are worse i hope this gets seen and the management can show concerns about this topic.


kc April 27, 2015 at 4:52 pm

Kirkersbille/millersport Ohio….WOW….I have stayed at this location a couple times now….had had a number of problems. 1: they’re loyalty card log in does NOT work on a regular basis….locks you out of your account when u sign in online. 2: the wireless Internet connection has a very feeble bandwidth and does not download at a decent rate of speed. 3: the showers did not have any soap in the depends or on the sink counters. 4: This one tops the cake…..the convenience store would NOT accept Canadian currency…..they did not even have an exchange rate! Since when is Canadian funds unacceptable anywhere in the usa? That wa a bulls hit issue if you ask me….or the clerks were god damn lazy.

I would love a response from Flying j or pilot coprorate on that final issue.


Just me June 20, 2016 at 9:00 pm

I’m sorry but no….Pilot does not accept Canadian money as it will not go through the machine that is used when drawers are counted. Not the cashier’s fault. Maybe you should go to a bank to exchange for American money. BTW….I am not from corporate but I have worked for Pilot for 14 years as a cashier.


Eva Sallai April 17, 2015 at 6:27 am

I have complained about an incident that happened to me on April 6, 2015 at Store # 788, Headingly, MB, Canada.
Two days later a so called ,,manager,,called me back to follow up but not really ,,interested,, and I was not comfortable to talk to a him because he is working together with the person (Brian, whose title is a manager too) I was complaining about.
I have asked to forward my issue to higher level. No reference number, no call, no contact since April 8, 2015 (when I was called once) was given.
I am still deeply hurt, upset. Nobody in my life called me or indicated that ,,I am a waste,, and showed the door to me. I just asked for milk to my coffee in the morning and the store manager did not wanted to ,,waste,, a carton of milk because of me….. etc. He insisted I should wait for their delivery which is ,,on the corner,,. or I should drink the coffee with cream….. etc. and he was extremely sarcastic. I am and owner/operator and driving my own truck and busy as anyone else and just need my coffee……….
(I also have noticed anytime I am there Sunday night to Monday morning this store is always out of milk for the coffee. Why? )
I dont think anyone should have this kind of experience.

Hopefully my complain will grab someone’s attention on higher level than the store and will make sure that in the future this kind of incident won’t happen again to anyone in Flying J.


Eva Sallai


Russell April 14, 2015 at 11:29 pm

I stopped in the Childress, Texas location as I was coming from Kansas. It was a Pilot location. The young man was cleaning the men’s restroom and they were super clean, I did not get his name but I did compliment him on the cleanliness. Very polite and he did say he was by himself as another employee had called in but he did a great job.


caroline April 13, 2015 at 1:41 pm

There is a acting manager of ethnicity who I presume is discriminating against me with non- validated gossip. She during her shift past midnight to about 7 am at the Russellville Arkansas, Pilot Station off route 331, today, April 13, 2015, accused me of having her employees give me free stuff and that I am a vagrant.

This woman manager behavior would be auspicious, glares and tries to intimidate me, with her false assumptions which she doesn’t ask the other employees for the truth; but presumes and characterizes me the individual of a indigent character.

I am closing off this week for a home in the area. I have college degree and vet assistant certificate. I am retired from zoo work and humane society work. I have many letters of recommendations. I am an author. I have saved several people’s lives. I am not accustomed to be treated with so much disrespect and apathy and judgment from this manager, who seems arrogant and flighty while not revealing any humility or apology for her poor judgment, who uses empowerment conversations against me. No apology afforded to me.

This manager threatens to call the police today on me. There are four employees that know the truth, Two were present and their faces revealed shock how this manager treated me with threats.

I placed about two hundred dollars worth of items that I had purchased this past month at her feet. So in her mind she further intimidated me and accused me of stealing items I paid through my debit card and/or cash. I left 2 $30 lumber cushions, a camo $40 jacket that isn’t waterproof, a camo jacket vest that today I paid $16.00, I left 2 cigarette cases and 1 John Wayne steel lighter all clearance for about $12. I used for wallets.

I informed this manager that I also had purchased a lock out kit that didn’t work for $20 and I didn’t returned it but disposed of the faulty equipment.

I told the manager I cannot return the fuel I have been purchasing in recent weeks. When I first came to town I paid for a $12 shower only there was no soap in the dispenser in the shower room.

The acting other manager, I presume a kind, 50ish yr. old with glasses who affirmed/validated today that she remembers they issued a free shower.
At the time a week and a half later I received my free shower.

This manager odd behavior manager, presumed I wasn’t telling truth? I a couple of hours brought in the receipt that had confirmed one free shower. However, the receipt was water damaged from their $40 camo jacket that isn’t waterproof which I kept anyways only to lay at this manager’s feet this item as previously mentioned.

The woman at 7 am today confirmed I am speaking truth but before the manager came into our presence. I was told that the pilot motto drinking canisters that I purchase that I can use twice, the second time at more of a discount. I always paid for coffee and soda.

Four employees two men, two woman said that I can get cold water or hot water occasionally free. This manager accuses me of always being on their property. How could it be? I was in Paris area for two days. I, the supposedly vagrant, so called moocher, was this manager’s tall tale; I informed her how? I have had rented in Park motel, Relax in, Paris Motel, and the local camp grounds. Since last Thursday, Friday and today the local government office for the loan the computers crashed. So I cannot sign off until perhaps today. I have adopted a dog within the last week and don’t like to leave him alone in car during day since motels won’t allow him to remain in vehicle at night. I have paid for fuel, I have paid three times for Subway and drinks, hot and cold. I have paid for pre-made sandwich and drink. How can this manager say I am getting free stuff, a moocher and a vagrant? I have never spoke up in my life that is why people like her within the last year violated me from my own two homes in California, one of which a squatter. I have lost $92,000 and $79,000 of profit from my homes which I gave to the intimidators such as this manager. Who sees me occasionally during her shift presumes I am camping out. I used their facility for washing my clothes. I supposed this woman doesn’t know the Beatitudes. When I was thirsty you gave me to drink, with false pretense and grapevine gossip that I am a moocher? I am in good company Christ was accused of being a vagrant and now I am? God Bless her.

I left all the goods that I previously purchased about $200 worth. the employees know I purchased them, right at the feet of this swing shift manager. Her response is I stole them or her employees are giving these items for free to me? Is this manager in her right mind?

If these employees know I paid for them, why is this manager saying they are giving them to me free? Is it she that gave them to me free? Look at my bank statements. So as I revealed my reputation of my letters multiple of recommendations and one from the past Pope, She still treated me with so much hostility and apathy without apology.

Today I offered to clean their parking lot full of loose trash. If you want to have a thriving business is not appearance mean anything to your store? The man employee said: “I was not to clean their trash.” I might get hurt from paper and plastic I suppose strewn all over near the fence and grass-line area.

Whenever I go at the evening during this woman’s shift, she is abrupt in voice to me. On her breaks smoking gives me dirty glares? Why? What have I done to this woman? Tell me? Please. So she intimidated me and said she was going to call the police on me? Why? Being a patron customer who spent over $400 these past months? Well, I suppose she can call the police on all customers such as I, and your business would collapse, no revenue. before a manager gets into an empowerment trip with non-validated information and accuses a customer, please get the facts. And never speak untruths. I see many other employees their who would accommodate her position at a better performance. this manager should swap and learn the trade again with a more responsible adult than what this woman portrays. This woman should go through re-training. How can a company profit when a woman behaves so poorly before her employees with false information. If there is gossip. Go to the source of the gossip. There are 2 sides of each coin. Get the facts before stepping and frightening customers with police and accusations that I get free stuff. The only free stuff was water with permission with their pre-paid hot/cold canisters. Thank you. I cannot access my e-mail.

So as I returned without refund at this managers feet all my merchandise, she threatened to call the police on me. And she said if I ever come back, the Police will get me. For what being a paying customer, oh accept with permission with four employees, I needn’t pay for water a few times. Wow arrest me for water? that you said I could have free? that is the only items the employees gave me> ulterior motive here?


Samantha S April 13, 2015 at 3:36 am

My husband and I were at the council bluffs pilot, the cashier very nice saying hello to us. We over heard one of the managers there making fun of how the cashier said helloto us and processed to publicly degrade her (the cashier) over helping the customers in her line instead of a customer the manager wasn’t able to help blaming it on the cashier. I believe the name tag had Deann on the name tag. In no setting let alone a business is this acceptable ever. I will not be going there again and I feel sorry for the cashier and anyone that has to work with the manager there.


Chris April 6, 2015 at 6:24 pm

Store 608 is all favoritism and have to kiss ass to get anything you want and talk to the District manager or the general manager gets you no where cause Eric and Chris or best friends and cover each others backs so it’s pointless to work there!!!


Melinda April 5, 2015 at 10:32 pm

I have been here at the pilot Augusta, Georgia doing my laundry great but when I go to shower the manager here proceeds to tell me she is fixing a machine and they only have one cashier and they can’t clean showers right now this is a bunch of crap I come to pilots and flying j on a daily basis I buy 95% of my fuel here and to not get a shower when I need one really ticks me off!!! When I stood there waiting to see if anyone was going to clean a shower she tells me that she don’t know how long it will be we are drivers here who are away from home on a daily basis and to not be able to get a shower when we smell and want to go to bed is a bunch of BS so now I get to stink till the am maybe then they will have time to let me shower!!!! So disappointed TA and petros here I come I’m tired of pilot and flying j crap!!!!!


Just me June 20, 2016 at 9:13 pm

Maybe the machine the manager was working on was important to the running of the store. I understand your need for a shower but sometimes there are unforeseen circumstances that happen. Although if it wasn’t all that busy the cashier could have taken a minute to clean a shower for you. However, if it was busy with only 1 cashier then I can understand that too.


Bob April 5, 2015 at 11:32 am

I buy most of my fuel at pilots and flying j there is one thing missing at all of your fuel stops and that’s a America Flag we all should be proud to be living in the best place in the world America I AM DISAPPOINTED THAT THERE ARE NO AMERICA FLAGS INSIDE OR OUTSIDE OF YOUR FUEL STOPS PLEASE PUT UP AT LEAST ONE FLAG WERE IT CAN BE SEEN I FOUGHT FOR THAT FLAG LIKE MANY OTHERS DID SHOW YOU CARE


Gail March 27, 2015 at 6:26 am

I know your cashiers have a lot to do everyday. But in a driver and if there’s another driver taking a 30 minute mandatory break but decides he / she will do it a the fuel island is a bunch of crap!! Pilot/fly j need to enforce something better than just the PA announcement of pulling up after fueling. These rude ignorant drivers are too lazy to go on the street or somewhere else to take their breaks. I’ve asked manager please this certain truck has been out here for over twenty minutes or more. I’ve been in back of driver only to have to move which may mean backing up and risk hitting another truck! If the driver tells cashier the trucks identity they sometimes will call that driver. But most times its a general PA announcement and that driver continues to sit there! I know it’s sad to have to ask to tell a driver to show some courtesy for others, but places like Bastow, Ca are so busy there has to be some control. Thanks


John Morgan March 22, 2015 at 1:13 pm

I’m at your anna tx location right now, and I’m still waiting for my food. I been here 45 minute now. The service is so bad here, I never seen such slow service in my life I never come here again, and I’ll will tell my friend.


tim March 22, 2015 at 10:11 am

Pilot/Flying J they do not care about people all the care about is the dollar you will give them. They have been told to get you in and out as quick as possible. They don’t want to have to waste time on your needs. Get that dollar and get them off the property. Customers service sucks 10 minutes in line and then they still will go find someone else to wait on.


Ron March 13, 2015 at 6:44 pm

3/13/15@1600 i purchased a beer and got a team shower at pilot#720.” Dave” the manager was kind enough to remind me in front of the other customers that consuming alcohol on the property wont be tolerated. I explained to him it was for later tonight, i turned to walk to my team driver when “Dave” continued that i could be arrested if cought. This in my opinion was very unprofessional and disrespectful of him. Each month i buy around 900-1000 gallons fuel along with about 20-30$ other stuff. …come on Pilot/Flying J are you going to let this guy humiliate your customers ? Good day


Brandon Taylor February 27, 2015 at 11:00 pm

I was recently paid a visit to the Pilot Flying J in White PIne, TN store #412 on exit 4. As I walked in the coffee hostess said hello and was very friendly. I was getting me some hot dogs before I fueled up and the general manager, I think another employee called him Randall, was plum telling one of his employees off pretty much called him stupid. The boy seemed pretty upset but didn’t say anything back. After a few minutes I walked up to the counter and I want through Randall’s line, he was not friendly at all. he kept talking to other employee’s, asking them things about other employee’s, complaining cause he had to be up at the front. He did not ask me for a pilot card, or if I needed a receipt. He was extremely rude. It looks like him being the general manager and all he would set an example for his employee’s and have better and customer service. Regardless of what the boy did he should not have cussed him out like he did, and most certainly should not have called him stupid!!! Pilot Flying J do something about managers like this one, before you lose more customer’s and employee’s. As a driver, if my boss talked to me like that one day, I would not be a driver the next day!!! Keep up this customer service and me and many other drivers will NOT be back!!!!


Tamara February 18, 2015 at 12:03 pm

OMG! Not a single person has anything GOOD to say about this corporation and what does the corporation do? Do they listen? Obviously not since things are going down south and fast. And then they’ll wonder how come business is slow, why did it go belly up? You people need to take this to Twitter and other social media. Let it go viral. Complaining here does not slove your problems. This needs to be heard. Shake up some feathers. When they go bankrupt, and at this point it’s question of when not if, only the top people will benefit, and you small folks down here on the ground will suffer. Don’t let them get away with this.


Krista February 3, 2015 at 11:34 pm

I was employed at the pilot in cornersville, tn. I was fired after a customer cussed me out and I asked him to leave the store..he called back and lied and said I refused to help him. And so the manager, who is seeing a married man and feels no shame in telling anyone that, called me and told me I was fired over the phone. Honestly the manager, Kayla is her name, is one of the slimiest, most sketchy, underhanded ppl I have ever met! She sat in her office and talked about her employees in an awful way. We actually found an email she sent her boss saying that she wished she could clone herself and then maybe some work would get done. Pilot is an awful company to work for..but I guess we shouldn’t expect much from a company who cheated trucking companies out of about 92 million.


Tamara February 18, 2015 at 11:45 am

Whoa! That’s just awful! Sorry you were treated this way. Some people shouldn’t have been born let alone made into managers. That woman needs to get hear head ouf of the sand. The world does not revolve around her. What a dumbass she must be. Good thing you lasted there as long as you did. Don’t despair, I’m sure something much better’s in the store for you.


Nikki Milhouse February 1, 2015 at 8:23 am

I was eating at Denny’s at approximately 3:20 on January 31, 2015 I paid for my food and left. As o was leaving i went to the restroom located outside on Denny’s at the flying J #602. I sat my wall at on top of the tissue holder. I left the store after several minutes I realized my wallet was gone. I called the store and explained to a female that I had left it in their restroom. She placed me on hold for about 13 minutes she returned and said it was not in the restroom. I asked of I could get the security camera taped rolled back and she said yes. I was already headed to Flying J to get a police report. The officer arrived and he was familiar with incidents of people leaving wallets. He said that a manger would have to run the tape back. The customer service that was suppose to be given to me was with such disregard. Nobody could give me accurate detail on who to contact about this matter. I talked to the manager on shift at 5:00 and he stated that he was not authorized to run the tape. I suspect that the employees are in cahoots with no telling me what they know. I am very disappointed in how o was treated.


not happy February 1, 2015 at 6:07 am

I work for Flying J at store location 634 in Ga. It would be very nice if the employees who have put in for a promotion actually got one instead of them bringing in new people who dont know the truck stop as well . It would even be nicer if all the butt kissing would end. I have busted my ass for the company since i started working for them and all i get is broken promises and get told bullshit after bullshit. You say youre greatful for what us employees do? How about showing us? I get treated so unfairly. Ive been cussed out by a manager while on clock , I have snapped on in front of customers and hell i have even had to tend to angry customers because the managers would get worse attitudes with them. Now with that said , i feel this location could use more then just corporate to come in but hr too as well as someone from the alert due to the fact of how us employees are treated.


not happy February 1, 2015 at 6:10 am

I am willing to bet this gets me no one but to vent a little due to lack of any one caring


not happy February 1, 2015 at 6:14 am

No where


Kerrie January 23, 2015 at 2:37 pm

I merchandise the souvenirs at the Flying J Richfield, Ut. store. The employees and managers have been really great to work with. But Wendy was horribly rude to me today! She is just not a very nice, tactful person. I quit the job as I only get paid for one hour each week. I just want management to know what an abrasive person she is. I would seriously rethink having her as manager. She doesn’t have the personality to work with people, let alone be manager!


Pissedemployee January 10, 2015 at 4:18 pm

I worked at the Wendy’s for PFJ in Dickson, TN. I started work there around Dec. 17, 2014. And I quit shortly after Christmas. When I got hired, I got an ADP pay card, which was never activated and my pay check never went on it, or anything I’m guessing. My employer never sent my paperwork in is what ADP told me. I called and called them and they kept telling me to come in and I never did not only due to MY scheduling issues that I told them about BUT because they never gave me a set time and seemed uninterested in my issue. I went there today at 2:00, like I was told to do the very last time I called to be given an excuse and sent home with NO check. I’m pretty sure that is slavery. I worked on Christmas Day and gave it my 100% best the time I worked there….for NOTHING?!
Pretty sure it’s illegal not to pay me.


Pissedemployee January 10, 2015 at 4:20 pm



Ashley January 5, 2015 at 12:19 am

Been sitting at the Flying J, store 688, went in with my husband to use the restroom and the manager, Kenneth Staten, followed us all the way to our truck accusing my husband of stealing a jacket. My husband had been wearing this jacket prior to entering the store because we purchased it earlier today. He called the GM, Terri, she did not have time to discuss this issue due to the fact that it’s 12:15 am and it was her personal cell phone number. I do not know what’s going on with Flying J, but I’m pretty sure you can’t accuse someone of stealing something without proof. The manager didn’t even go back and look at security cameras or nothing. He went off of what the coffee girl claimed. He refused to tell us the name of the girl who said my husband stole the jacket. Corporate really needs a 24/7 assistance for issues like this. Now my husband returned a jacket that he really liked.


SHEHANNA December 29, 2014 at 12:06 am

I was wrongfully terminated by Tim the GM at the Pliot Store 199 in Haughton,La over an customer complaint who did not mention the employees name he assumed it was me and waited two days later to terminate me….I was a loyal worker and I bust my ass in that place and he never had to get on to me in the short time I was there …After he terminated me I ask the bastard if I can have my termination papers he told a lie telling me they don’t do termination papers…HE DIDNT FOLLOW PROPER COMPANY POLICY PROCEDURE… HE IS THE ONE WHO IS VIOLATING COMPANY POLICY BY SLEEPING WITH HIS EMPLOYEES….


Sara pirtle December 14, 2014 at 8:48 pm

Its a shame that certain people get treated differently because of color or age & thats what I have seen when I have gone there recently this manger or whatever you want to call her is no way needs to be in charge of a dog pound or anything else. We live in franklin ky . and the store # is 0046. Just wanted to let you know we will be going to a different place to get our gas and coffee from now on her attitude really stinks really bad and this new coffee host has a attitude also. Hope you are concerned about your costumers there .


Gayle Newkirk December 4, 2014 at 10:11 am

I was a shift manager at their Fairview TN location. I quit back in April because I felt harassed by the maintenance man name James. He would talk about my sexuality to new employees. He slammed a door in my face and walked out on my shift twice and nothing was done. He proceeded to tell employees that I was going on vacation with another female employee to have sex with her. When I found out I tried to get my boss to do something about it. They didn’t investigate anything! I was so hurt! He got a slap on the wrist and I was told to not say anything to him. So he walked around the store and didn’t do his job because he knew I couldn’t say anything to him. It made it impossible for me to do my job. I worked my butt off for this company for two and half years.
My reason for bring this up is because I was in the store the other night to see some of my old coworkers. And I ran into James and he complained to my old boss and said I bumped into his girlfriend and he wanted me banned from the store. And he got me banned. I haven’t been in the store in months and if I bumped into someone I would say sorry. I guess he thought I knew that his girlfriend worked there. Which I didn’t. The point of this is because some managers don’t care. I would always get compliments on what a good job I did by truck drivers. I tried to teach my employees to be respectful and to give it there all. I use to love my job and I was good at it. But I guess the maintenance guy runs this store. And I hate to see ya’ll have bad experiences cuz my mom is a truck driver.


jerry November 30, 2014 at 9:52 am

I walked into pilot store number 30 in greenfield indiana and the employee name bambi served me for pizza at pizza hut. my medium meat lovers pizza wuz 25 minutes later than she said it woukd be. so I asked for a refund n said I don’t want the pizza anymore and she called me a jackass under her breath. I didn’t say anything because I didn’t want a confrontation.


sarah November 24, 2014 at 10:00 pm

Hey I’m sarah and I’m a customer here in 800 watt rd knoxville tn. Anyways i walked in to get a cup of coffee and the manager named Geoffrey Heartwill came up to me with such perverse attitude. He comes up to me stating his name and asked me for my name and number and offered to pay for my coffee. I said no I’m married. He insisted that my husband dosent have to know. I said no please leave me alone and he grabbed my butt and ask me to come out to his car and show him my breasts. no other manager around and the lady cashier named kelly stated that i need to call the police. i called my attorneys office and told him a sick perv won’t leave me alone but after i asked for security . Geoffrey got in his car and stepped on it. i didn’t pay for my coffee and kelly told me its on the house. whoever is security there need to check their cameras and do their job. seriously! Also I’m filling sexual harassment lawsuit


John Baily November 15, 2014 at 8:43 pm

Pilot# 319 Dalton GA



Just me June 20, 2016 at 9:27 pm

I agree. I worked for Pilot for 14 years. The last 6 years I worked overnights. Early Saturday mornings were the worst. I did not get off until 8am and there would be no other cashier until then. I was the only one. I would get a horribly long line and try as I might I could barely keep up with the coffee. It was very, very frustrating not only for me but the customers as well.


anthony November 15, 2014 at 2:01 pm

So I pull into the pilot in Gilmen, IL like I have all year and run in to get something hot to drink, I go for the hot chocolate and only hot water comes out, so I walk up to the counter and tell the On Duty Manger the problem and she says ok. Thank you for telling me. And doesn’t say anything else. Not ok I’ll check on that or give me a min so I can keep leaning on the counter talking to another employee. ..Nothing is said …..so I go and spend some money playing some games and once again go for hot chocolate and this time I bring a cup up with hot water and tell the same employee that the hot chocolate isn’t working and she says iv checked it and it’s full. I say will maybe it’s clogged, and she says I don’t know. And shrugs her shoulders and so I walk off and thank her……….CRAPPY CUSTOMER SERVICE. Just wanted a hot drink, not to much to ask for a customer that spends alot of money on fuel, food and items……


Christopher t rampe November 10, 2014 at 11:53 pm

Beware of 7210 strawberry plains location outside of Knoxville I am a OTR contractor for the lottery I had cleared with the manager there that I would like to park out back by the dumpster for a few weeks while I worked in the area she said it wasn’t a problem then I picked up a huge chunk of metal in my tire turning around near the fuel island. And filled out a report and was nice about it now I park for the last night in the area and the night manager comes out and chases me off like fuel and gas purchases showers food and snacks count for crap I get a additude from the night manager while he lies to my face. So this is it I will make sure none of my crews or other company crews stop here again what a poor show of respect for drivers


Tammie Billy November 3, 2014 at 4:46 pm

Hey there flyinj pilot, we got a problem.
I’m a female owner operater and I happened to stop by your millerport, Ohio store #699.
First the kiosks wasn’t working to get my shower, but the female cashier helped me just fine. Meanwhile I asked if I could get a whole pizza (1/2cheese & 1/2 supreme) she asked another young lady that said no problem. I told the young lady I’m taking my shower and to hold off for 1/2hour to make it; then I paid for the pizza I ordered. Now here’s the hitch, when I get out the shower & come up to the counter when it was my turn, I saw no pizza waiting for my pick up, so I asked where was my pizza I paid for? One of the male cashiers responded,” it got thrown out”. now I’m like, how you going to throw out a paid for pizza because it sat there longer than 20 minutes & unpaid for pizza sitting there in the display for hours? This was between the hours of 3:30-5:00pm EST. The manager had an attitude & offered to refund my $. That’s not the issue here, now is it or else I wouldn’t be writing this. I’m the customer that help make it happen for your company & I was disregarded.


Shelia Willemse November 2, 2014 at 2:47 am

On November 2, 2014 we stopped for the night at your location in LaSalle, Illinois. I met the hair stylist in your salon named Charley (hopefully spelled her name correctly)! She did a fabulous job! She was friendly and helpful giving me tips on how to maintain my style OTR! I was long overdue for haircut/style. She said it was her first day taking over the salon. She is an asset to this location! I sincerely hope you’re able to promote her customer service! We will be returning when we pass through for sure!


Theresa Jones October 29, 2014 at 12:27 am

Our family decided to take a week-end vacation to San Antonio, Texas to celebrate our son’s 14th birthday. We had planned to take this opportunity to buy my son some much needed clothes in the “big city”. We left our little town in Arkansas on Thursday, the 23rd, and stopped for $35.85 worth of gas at the Pilot in Sulpher Springs, Texas. We reached New Braunfels, Texas after midnight so it is now the 24th and again bought $38.01 worth of gas and continued the last few miles to San Antonio.
On Saturday we went shopping. My son was excited to have access to different clothes than what he could usually find at home. We were at a shoe store where my son found a pair of sneakers he had been wanting. I gave him my credit card so he could pay and my card was declined at the register. I could not imagine why because I had credit available on my card when I left home. We paid for the rest of our trip with the cash and other credit cards we had at our disposal but still had to curtail our spending and my son did not get the new clothes he desperately needed.
On Monday, the 27th, I checked my credit card account and was dismayed to find Pilot had placed a $151 hold on each fuel transaction for a total of $302 and had already charged my account for the fuel transactions. I called the credit card company to ask why this had happened and they explained that some gas stations do this. He told me not to use the outside pump to complete my fuel transaction but to go to the register and use my credit card and I would not get the $151 hold on my account.
On Tuesday, the 28th, I had to drive to our state capitol to work. By the way, every day I drive to a different city in our state to work. I purchase gas every day, twice a day. On the way there I stopped at a Flying J outside of Texarkana and bought $36.79 of gas. On the return trip, I stopped outside of Little Rock and attempted to use my credit card to again purchase gas. I surmised that because the card had worked that morning the monies you had on hold on my account had been released. I ended up paying for my gas ($23.01) with cash because, again, my credit card did not work. I got home and checked my account and found that the $302 had not been released but now there was another hold for $36.79! I am sure that if I check my account tomorrow the $36.59 transaction will have already been credited to the Pilot account and the monies will be in your account while you still have mine on hold.
Other companies only put the transaction amount on hold and Road Runner places a $1 hold on the account. Your practice is extremely unfair and places an undue hardship on families who are already living on tight budgets because of our economy. I have always been a loyal Pilot customer but you have lost my business and I am sure that of every other person I relay this story to. I have the register receipts and have printed my credit card statement each day that I have checked the account that shows that my money has been tied up even though the statement reflects you have already have been paid.
I am not through investigating what happens to the money you have tied up but you can rest assured I will educate myself and anyone else that will listen. I will be forwarding the information to my state’s attorney general and our state and federal representatives and asking that they look into this matter.
What bothered me more than anything else was the look on my son’s face when he realized he was not going to get what we had promised him! Your company has apparently forgotten that your corporate decisions affect families.


T Keller October 28, 2014 at 12:15 pm

We are visiting the Flying J #699 in Millersport, OH on I-70 today. We were also here about a week ago. At that time I noticed how dirty the whole place was. There was garbage all over the parking lot. blown up against the fences, I thought they may of just had a wind storn or something. But today when we arrived, it was just the same..
I went indoors to use the bathroom and it was a mess. I do not think the front doors have been washed in days. There were hand prints everywhere. The only posotive note is the Dennys seemed to be kept up ok. We did get a decent meal in there.
Another bad point to make was that the crew inside was not busy. There were 3 of them standing behind the counter gabbing. I would be replaceing this manager with someone who would take a little pride in the establishment.


Paul Bickley October 27, 2014 at 11:47 pm

I just had a experience at one of your pilots, I have been a truck driver for only a year since
Last October/2013. Tonight I was asked to move my Truck out of my spot. I was very happy to have that spot. I have parked there 5 times before within a one year period. This guy said
that I was in his way, at least the end of my trailer…They called the cops because I wouldn’t move…Before that happen this guy named Jordan, short guy with glassed and black hair said that we don’t need your truck business please leave…I talk to him afterwards on the
Phone and told I would report this…All this happen on my dot 10hr. break which I would be
sleeping, I probley lost three hours of sleep …my trl. really was’t in the way.He moved it 10ft.


Berta Jameson October 27, 2014 at 5:42 pm

I have a parcel of land in Montrose County, Colorado. 1330+ foot frontage on Highway 50. I am interested in selling it and think it would make a wonderful Truck Stop. Please contact me if you have any interest. Thank you.


Dennis Clay October 26, 2014 at 6:27 pm

I do not understand how come I should be excited about the shower power premonition. I fuel every day and we buy 100% fuel at Pilot-Flying J so it does nothing for me I get a shower everyday any way. So what are you going to do for us? Maybe give us free internet for the month when we get 500 Gals.that would be a much bigger help for us who fuel everyday. I come close to 2000 gals each month and we pay extra high prices for things in the stores so help us the ones who are trapped and must buy fuel from your pumps each week.


mel October 26, 2014 at 12:54 pm

I am professional female truck driver. I have many of late gone in to flying M’s to take my shower only to find no hair dryers, one towel and the air conditioning on when the temperature outside is 50°f or below. When will you get into the 21st century? Women are in the driving business and we are here to stay. Some male drivers say we are better than them. So come on flying j have some thought for the women in the transport industry!

One thing I would like to note if I have to I will gladly pay for my showers at TA just so I have the things I need when I do shower not to mention getting my def and diesel there too.


Julie H. October 23, 2014 at 12:19 pm

My fiancée and I went to store #720 today, we are owner operators for Swift. After fueling we went inside to get a pizza before we left. A manager, Brittany Mayfield, asked us if we needed anything. My fiancée told her that we would gladly take the last five pieces of pizza they had and she could toss in a few chicken wings to call it even. Ms. Mayfield got rude and said she could not do that. This is something that on occasion has been done for us due to our time constraints. She again said she wasn’t going to accomadate us that she could have someone fix us a whole pizza. We agreed, however when asked how long it would take, she turned from us and walked away. When she came back she saw us waiting with our drinks in hand and proceeded to ask another employee if we payed for the pizza. I find this HIGHLY offensive and hope that you also find it intolerable. The other manager on duty, Luis, I believe was his name, was extremely pleasant and looked somewhat perplexed at hearing about Ms.Mayfield’s response to us. We will continue to frequent Pilot/Flying J’s despite this one instance. This is actually the first ever time we have left one of your stores this upset. It would be a shame for you to loose other drivers due to one bad egg…I truly hope no other driver is treated in this manner, with such contempt as as she did the two of us. As you may well know, some drivers would not have been As polite. Thank you and have a blessed day.


shelly roy October 20, 2014 at 4:04 am

I work at the flying j in emporia, ks. I really like everyone there in the day time. I have been employed for 8 days. The first 5 was great. Then i started working 3rd shift and the night manager has no right being the night manager. I picked up everything pretty quickly except ,the checks i still had a little trouble with. I hated asking the night manager for anything because she acted i like i should be an expert after 6 night. On the 7th day i had customers askibg if gumpy when home yet on my 8th day within the first hour she bilittled me right in front of customer and i started crying and she said she sorry but she was upset because i wasnt train. Well i was expect for haveibg trouble with checks. She didnt like to show me what we were suppose to clean or where the sullpies are for stocking. I have been an manager before and a assistant manager and i have never treated anyone like that or no one has ever treated me like that. So hopefully someone can fix this issue before you lose more people.


kelly holmes October 20, 2014 at 3:07 am

Hi my name is kelly i live in Fort NewYork I have been staying in savannah for two weeks due to a death in my family and i was just driveing around getting a peace of mind when i needed gas and i enter into Pilot Travel center on dean forest rd 072 where i meet these two young ladys name tamika and janay who turn my day into the best day of my life; as i enter the pilot i heard a pleasent voice welcome to pilot!!!!!.. with the cheer and love that the ladies gave me and my family made our day much better It’s good to have meet such wonderful ladies @ pilot thanks again for great serves and really caring..ladies keep up the good work….MRS.KELLY HOLMES>>FORT NEWYORK…..


Diane DaViera October 16, 2014 at 10:00 am

Just an FYI – I recieved bad gas (unleaded) from Pilot, it has been confirmed by Auto Zone and Auto Dealership but I have been told that Pilot Flying J will not pay for my repairs, you want to think twice before making a gas purchase from a company that does not stand behind their product. Please feel free to reply if this has happened to you before. The location I went to was in Burns Harbor, Indiana.


justin buck October 2, 2014 at 10:12 am

pilot flying j is a bad place to work i never heard more lies then any where else ever i was hired i had 14 years cleaning under my belt but this high school kid that never had a job was getting all the hours. i was down to one day a week and they just called me when they need some one at one point i had to text the G.M. and beg for hours so they put me some where were i don’t to be a cashier and i never missed a day of work in 14 years and i told them that at pilot…..and the G.M. was playing favorites. I had to beg for hours to take care of my family ……..in my mind the pilot flying j is uncaring and is nothing but money driven …. and i see there adds that they are hiring i tell everyone i can about the treatment i got and tell people not to get a job there i would rather have my arm cut off then see the madness that goes on there all i can say to people looking for a job there is if u like lies this is the place to work it didn’t just happen to me about 10 people at this new store had the same happen to them they just lie to you about everything like i was hired as full time and they was taking my money for the full time benefits but i was only getting full time hours so i lost all that money i could of used to feed my kids ….I was lied to all the way around pilot flying j is a joke they just want your money…… and don’t care about who got them where they are the store i am talking about is in Belmont Ohio please boycott


Charles Bainbridge September 27, 2014 at 4:16 pm

When is Pilot/Flying J going to get rid of Wandering Wifi as their internet provider. They are unable to provide speeds anywhere near what would be called acceptable in todays world. 90% of the time I have connected my speeds are under 100K which is 1/10th of what would even be considered decent service. Out of that 90% I would say 30% of the time the speeds are so slow pages time out before they even can load.

For Pilot/Flying J to use a company that is known to be the worst provider of Wifi saddens me and shows that they just don’t care about the customer. How about hiring a company that actually can provide internet service at speeds that are usable by your patrons. Wandering Wifi customer service is a joke to put it mildly. All you need to do is do a search for complaints about them and you would get thousands of hits on Google or your chosen search provider.

Why use them or why not hire an adequate provider? Please answer this question!


Lindsay baird September 27, 2014 at 6:53 am

I don’t know how to go about filing a formal complaint against the General Manager at Flying J in Lamar, PA because no one would give me that information. But I find it ridiculous that I woke up at 4am to come in to work on a Saturday just to find out that I’m being “fired” for “not doing my job and my availability”. First of all, I hadn’t worked for this company very long, but when I started out I had very minimal training in anything whatsoever and was not even made aware of my full job description when I was hired. I was told it was a “demanding job” and I was shown how to clean showers. No one had told me until about the 3rd week I was there that I was to be doing outside trash and inside trash, as well. I was not shown how to drive the gold cart or anything that I had needed to do as far as doing trash outside. I was shown how to take a lid off of a trash can. The second day I was working, I was put on a shift alone with about 200 shower customers with only minimal training. I was put into a situation where I had no idea what was going on but that I was supposed to clean showers and restrooms so that’s what I did. This last Thursday I was finally shown the proper way to do trash outside and continued to do so. Anytime I would ask for help during my shift (since I always worked a shift alone with no other maintenance workers) I was told that “they were too busy up at the cash register”. I would come out and we would have 3 people including the General Manager, Tim, standing at the cash register causally talking to each other with no customers in sight. This morning I got up at 4am to go in to work at 6am just to find out that I “had to be let go”. I would never work for another Flying J again in my life. The management in that place was horrible and I was always unfairly treated. In regards to the “availibility” part of firing me: I had let my General Manager Tim know on Thursday that I had to get caught up on school work (because I am in college) so I would need to have off Tuesdays and Thursday’s for awhile but that I could work them until he could get the schedules adjusted. He then told me “that’s fine, I’m sure we can work something out”. Only to be fired a few days later for that same reason. This manager caused me to be incompetent at my job and I was not informed of my duties or my full job description at the time of hire. He did not follow through with making sure that his employees were actually training me and not just giving me a quick run down on how to take trash can lids off.


r scott September 23, 2014 at 8:25 am

The least you could do is free wifi. Everything else already costs so much for drivers. The least you could do is that


Chris September 25, 2014 at 8:54 am

I’ve always been appalled at the way truck drivers are treated and I have to point the finger at Pilot and Flying J since they are the monopoly. Everything a truck driver needs to eek out a meager living is outrageously priced at the only place that’s available to them on the road. Not only do the drivers drop a lot of money at the truck stops, which I’m sure they (Pilot) appreciate, since that’s the bottom line for them, but they’re forced to do business with the corporate greed mongers. The drivers can’t just drive into any place they want with the big rig, so if they need it or want it they pay through the nose for it. Everyone should have more respect and regard for truck drivers. If it weren’t for them we wouldn’t have the products we want and expect in the stores, not to mention all the other things we never think about being there for us. And the truck stops need to start appreciate the business truck drivers are forced to give them. Trust me, if there were another way, drivers would do business elsewhere.


Chris September 25, 2014 at 8:56 am

And exactly r scott, just another fine example. Give something up Pilot people. Wifi is already there, it’s not like it’d cost you a dime to free it up for drivers. Greed.


nathaniel milby October 17, 2014 at 1:15 pm

I worked for pilot flying j in waddy ky and of the month of september the 6 I got my first check and it was missing 16 hours I told my manager david he said he would fit it I kept working there and mt last check on 9 of october I worked a whole week and 18 hours and when I called today on the 17 of october and ask my boss why he hasnt fic it his responce was u quit and im not going too fix it now


C Flowers September 17, 2014 at 9:31 pm

This video was taken by someone else but before I posted this I verified that there is a Pilot on I-75 at exit 341 in Ocala Florida. As you can see, there is no gas coming out of the pump handle but the money continues to add up. Seriously!! https://www.facebook.com/video.php?v=10202620392579084


kayla September 15, 2014 at 3:47 pm

I worked at pilot flying j in whiteland indiana and had an awful experience. The GM is verbally abusive to employees and has an inappropriate relationship with one of the older cashiers.


Chris September 9, 2014 at 12:05 pm

Anyone else experienced any problems at the store #293 in Ocala FL?


Bev September 9, 2014 at 10:06 am

Pilot 337 in Florence South Carolina is full of it… If an employee and manger are sleeping together shouldn’t both get fired not just the employee… They show favoritism at that store they look out for each other… I want to know why this manger isn’t fired also


Tom Powers September 8, 2014 at 9:31 pm

I’ve been loyal to Pilot/FlyingJ only to find as I’ve used them to fuel my RV across country that I haven’t been getting My Rewards although I am registered as an Advantage and a Good Sam member. What;s even more disappointing is that their customer service email does’t seem to work with Apple Safari web browsers and when I called customer service the agent thought it was funny I traveled from Charlotte, NC to Portland, OR using Pilot/Flying J almost exclusively but I’ll use Love’s & TSA on the way home.


x PFJ Employiee August 28, 2014 at 7:59 am

I Was a loyal employee at the Simpsonville one in Kentucky but then was falsely Excused of threatening another employe they may seem nice but however when theirs no customers they will take food and drink the one that accused me often sat and watched TV though out her whole shift half of them smoked pot why there so much for a drug test. i do not Recommend this PFJ to any one at all


Kathy Harts August 25, 2014 at 9:44 pm

On 8/24/2014, I went to one of your truck stops on Richey Rd (15919 N. Freeway) in Houston, TX. Now I had driven all the way from Ohio with another person and we decided to get some rest at one of your stops b/c Flying J/Pilot is one of our favorites of the truck spots. And until last night we never had a negative encounter until we decided to get some rest and not even five minutes after we stopped and started to get a little shut eye for about an hour or two, the security came up to our car and told us that the manager had told him to tell us to leave unless we were waiting for someone. We thought that they simply did not want us parked in their Denny’s side of the lot so I asked if it was okay if we just moved to the other side where there were other cars and an RV parked and the security guard told us that his manager told him to tell us to leave. He told us we could talk to the manager if we wanted to and I told him I would like to and he left but never returned. We went around looking for him about five minutes later and found the security guard on his cell among truckers. I asked him if he forgot about me and he said that he had not that he told the manager and the manager ran to his car and left work for the evening. He informed me that the managers’ name was “Dave” but that he did not know the managers’ last name. He said the manager claimed to be concerned about car thefts on the premises. I was offended b/c neither the driver nor myself carry ourselves in such a suspicious manner and felt that the manager was just making some lame duck excuse because he was roaming around the lot in his truck after work hours stirring up trouble. This is bad business insulting long term supporters of your business; I always buy gas and other merchandise from your franchise and I possess one of your member rewards cards. I wanted to go on record to display my offense and ask that the company to do something about such disrespectful behavior towards their long term customers being disrespected.


Chris August 20, 2014 at 11:56 pm

I have been a loyal customer of Pilot flying j for many a year but feel its now time to voice my opinion about what i see lacking at your trucstops. I dont want to nitpick or seem disgruntled like most of comments i read but there is an obvious decline in quality of staff and management. Yes the trucking industry has changed a lot and the new generation of drivers just dont step up to the plate and rightly this is apparent if you see the way that the facilities are damaged and grounds and parking area messed up. Yes lots of the public also use the truckstops and are also accountable but there are still thousands of old school truckers who take pride in their work and see the Pilot as an oasis after a days driving However you might stop at one where the service is lacking and food lousy. I understand when all the trucks start rolling in. fuelling scales and showers turns a trucstop into controlled choas but then a manager should manage and not be part of the staff tied to or behind the counter in this bedlam. He cannot see the wood for the trees and then you start losing customers. I personally know of three drivers that changed to Loves this week and comments were service and food Somebody is not checking or following through. Long story short i visited your truckstop in Warrenton MO at exit. 188 tonite After my shower i decided to have my favorite Chicken Pot Pie soup which is a winner and suited the rainy
weather. I was appalled to see the condition of the soup counter. Old soup stuck to lids. Ladels old soup on counters. Dirty containers for soup. A total mess. I decided i would just have coffee. Bless me no Columbian coffee in both urns 1 Bold urn also empty and the other contained cold coffee. Not to give up i went to the hot deli to find something. There was a multitude of products available. Chicken. Meatloaf wings burgers. sides and a few salads but alas a staff member came out with more prepared food and these dishes were stacked on top of each other on the food. I shudder to think what contact had been made by these serving dishes on the underside. I decided to buy a sealed bottle of milk and let that be my supper. Yes their is a Dennys but have never been a supporter. They have of the worst service and stay away. What can be done about this to reaffirm the trust some of us still have in your group. I understand recent doings by staff at Pilot has cost the group millions but this is not my 1st bad experience at these trucstops. Plenty have occured and u just wish senior management have become aware and there will be changes. Apparently not the case. Imagine this reported to Health services and your food areas and restaurants get shut down. Man the competition will have a field day. I think it was a year ago that the Loves in Phoenix was quarentied or temp shutdown. C’mon Jimmy its not your fault and we still support you but can you whip some of these places back in shape. I did not approach the gentleman who was duty manager as there were too many people lined up at the counter too much choas. and did not need to embarass him. Will be coming through here next week and bring you up to speed if there has been any changes. Thanks for the ear




carlos morales August 17, 2014 at 5:38 pm

The truck stop in Wildwood, GA is the worst store in this country…Run by a little girl so un profetional that went to the extent of calling police officers on me…The officers said them selfs, (“I cant belive she called us for a parking issue, trucks do park here you know”)
I asked the officers if I could just leave the property an never return to a pilot, he responded “Yes Sir” I got in my truck an left…..this store SUCKS ASS…


Craig Davies August 7, 2014 at 10:12 pm

I am President of HamrDown Products….introducing NEW pigtail plug/receptacle sleeve shim to the market… Your distributor, das, out of Pennsylvania will not even talk to me….and I’ve got a product every driver should have in their tractor and/or on their pigtail plugs!!!
It is both Corrective and Preventive; in that it will tighten up a loose plug connection and keep lights on!! Used on new plugs and receptacles it will prevent the kind of wear that leads to them loosening and lights going out while in travel….especially at night!!!
It saves companies a lot of money in replacement costs, it raises Safety Ratings, it lowers liability, and most importantly it protects lives and property!!!
Let’s get HamrDown Products pigtail plug/receptacle shims in every PILOT and Flying J location across the USA!!! Please. It’s for all our best interest.

Craig Davies
HamrDown Products


alan August 6, 2014 at 3:03 pm

I have to say after reading all of your comments im glad our store in salina,kansas off 9th st.is very good for acting professional we may be understaffed but so you all know its team work and relying on your team.and the costomer always comes first at our store.


CJ Jones August 5, 2014 at 6:15 am

just wrote complaint on BBB website and now writing here. been truck driver for over 20 years, drive from CA to FL. always use my TAB bank, comchecks, cash or credit cards. never had any problems using my credit card to load gift card anywhere but at the Pilot #381 in Hesperia, CA. few times that i try to use my credit card to load up gift card, i always have same answer:”we don’t do that” or ” we only do that with cash”. even manager of the Pilot told me same thing. not sure if that specific store have different policy the others but it’s very inconvenient and not to mention lost of my times. TAB bank only located in Oregon and ability to use my credit card to load gift card saves me time and stress…i think truck drivers deal with enough as it is and this one is just “no need” for anybody. please look into it and hopefully resolve this problem. thanks.


carla August 5, 2014 at 6:08 am

to whom it may concern.. I was lucky enough back in feburary when I had to drive over a hour and a half one way to the Tennessee cancer center that pilot donated me a gas card to help me out.. people don’t relize 3 hrs every trip takes a lot of gas ,,n the gas card helps out tremendously.. I hope I can eventually get another gas card if the lord prevails.. I know there are many many people out there that need it more than me..thank u pilot .


anonymous August 5, 2014 at 2:10 am

Been going to the pilot in rotterdam ny for past few months due to my dedicated route being right out of rotterdam. I feel this is worst place to go but still went nonetheless because of the customer service, that is until today every truck driver that goes there knows your more than likely going to have to wait to get fuel make purchases or whatever the case is because the managers don’t like to staff enough people knowing how much traffic goes in and out of that place well I got fuel pulled up after was done went into store to get food. I ended up encountering another driver who got up on wrong side of the bed or something started yelling at me to move my truck now this bothered me but not to where it would stop me from going back because I know slow the store is and how busy. No what chose me to not ever go back today was the fact that when the other driver told cashier not to wait on me manager said we going to wait on him so he doesn’t cause any more problems and be more inconsiderate towards you. Excuse me I’m inconsiderate? And whoever reads say I’m inconsiderate why don’t you stand in line for 20 minutes waiting to check out.


zen July 31, 2014 at 11:31 pm

Was at flying j in gulfport, ms. off canal road managers were extremely rude and one manager named charles did not want to help me find what I was looking for and was very rude. I then went to another manager named carl I believe and asked him for assistance. He then told me he was busy and I needed to ask someone else. After a few minutes of looking for what I needed I gave up and left. On my way out the door I saw both managers standing outside laughing and talking and smoking cigarretes both there eyes were also blood shot. I do not recommend ever going to this truck stop and gas station. The people there are very inconsiderate and in my opinion lazy drug addicts as well. Why people like that are allowed to work there is beyond me.


Alex Subway June 28, 2014 at 2:23 pm

Pilot Flying J store 440 is where this incident occurred. There were four young men of the ages of 20-22 that were coming up to my store on third shift harassing and attempting to intimidate me. I told a friend of theirs that they were not allowed to come up to the store again. When they returned I told them they had no reason to be there as there was another Pilot travel center 500 ft away and two gas stations within the same distance. They said they wanted a sandwich, I was the night shift Subway employee, at which point I told them I would not make them a sandwich so they had no reason to be there. There was another employee, the cashier, that witnessed this encounter. I had informed personally several of the management team of these encounters at which point it seemed that my complaints about them were being taken seriously. Again, the young men came up to the store and I asked them why they were there at which point one of them told me I couldn’t ban them from the store. I am aware that I have no authority bestowed by pilot to ban people from the store and never told them they were banned. I went to the shift manager at the time Christina and told her that they were there again at which point she sent Mark to tell them to leave. About a week later I went in to talk to the Subway “general manager?” Kelly Goodlet. As soon as I walked into the office she started accusing me of telling the young men that they were banned from the store and using the term sandwich artist as an insult, of which she has spent over 10 years as and has been tasked to manage the employees at subway. Subway referring to its employees as sandwich artists in an odd attempt to make the job seem like more than fast food service representatives. I tried to explain that I didn’t tell them that they were banned from the store but that they had no reason to be up there, I didn’t WANT them up there and that I had to take special precautions, time out of my work day and take on an unnecessary amount of stress in order to deal with them, fearing that they may at some point become more emboldened and attack me or my vehicle. Kelly told me I couldn’t even tell them that I didn’t want them up there at which point I assured her that I can tell anyone that I don’t want them up there and my expressing my fears is not something that she or anyone that employs her can dictate. Closing her eyes and shaking her head she said very simply, “no.” I don’t understand how this manager can not comprehend human rights or why she feels the need to constantly lie to her employees but I feel that it needs to be addressed. She has lied to me about food safety regulations(which working in the field for over ten years shouldn’t be something she is ignorant of) Subway and pilot uniform policy and at this point what I can and cannot do as a human being. She has lied to the whole of the staff about lost product in which she tried to push off blame on the very young employees that work for her and takes no accountability for her actions. I then and went to talk to the pilot general manager Emily at which point she acknowledged my concerns, not being demeaning or callous as kelly had been about the situation and listened to what I said without accusing me of doing something I had not. She however told me that they were going to do nothing about the young men that had 3 or 4 times already come up to the store during the overnight shift. She suggested that I try to avoid them if they come up there. She had also informed me that one of them had come up to the store earlier in the day to talk to her and she encouraged him to continue coming up to the store. This is unacceptable. I take this as complete disregard for my well being. After this I talked to every employee that works the overnight shift about it and told every one that if the young men came up to the store again that I would be walking out and quitting. On August 26th the young men came back up to the store again and I turned off the lights to subway, told the employees there(both of which had just started working within a week and were unfamiliar with the situation) that I quit and that they should contact Kelly or Emily to have someone come up to the store and replace me. I apologized to both of them about the inconvenience at which time they expressed their sympathy exclaiming there is no reason I should have to deal with it and I left. I have not had one complaint from a customer in the time I have worked there, about 4 months now. I had regular customers that proclaim that the only reason they come there is because they enjoy the sandwiches I make for them and my company for the short time that they are there. I have only had once incident since I have worked there in which we changed the schedule 3 days prior and I forgot about it, calling after I was supposed to be there and told that the shift was covered. Otherwise I have had only good experiences and feedback since I have worked there and I feel that the way this situation was handled was unacceptable, grievous and dehumanizing. I will no longer work for pilot j travel centers and will encourage everyone in my small town not to work for that particular store and discourage business with them. I understand that only the quality of employees could possibly be effected as 90% or more of the income to that store comes from interstate traffic and corporate deals with shipping companies. I am in the process of trying to figure out how to submit complaints to HR and have them filed through the BBB so that the complaints are on file outside of the PIlot flying J network in which I can reference future employees. I have not dealt with such a situation before so I am not sure how to go about it.


Tina Rivers July 6, 2014 at 3:40 am

Young man I am not an Attorney but you should Google Employee Attorneys for your area for assistance. You have rights.


shannon June 27, 2014 at 11:50 am

I was working for pilot in Decatur il. Until today I came in on my shifts on time and ready to work even being 6 months pregnant is come in early or stay late, even on my off days.. Apparently they can fire you because they change the schedule when your not there and they don’t have to call and inform you, they just tell you your unreliable and let you go. I think that’s a horrible policy because that was the second time that happen n they blame the employee.


Just me June 20, 2016 at 9:44 pm

I understand what you are saying. The manager will change the schedule on YOUR day off and expect you to know. I had a manger tell me once when he did that to me that it is my responsibility to call on my day off to check my schedule. No it is not. It is the manager’s responsibility to let you know when there is a change.


Elaine Barrow June 25, 2014 at 4:48 am

I worked at a pilot station in Perry, Georgia back around 1984 and when I left I never got my 401k plan money and I would like it now


Jose June 18, 2014 at 10:23 pm

Have been stoping at the flying j In odessa tx store 580
They’ve had great employees hard working and great
Costumer service even know some of the girls personally by name great lady’s
Some are elida Perez, jocelyn, Elisabeth, marisela lady who cleans
Showers and does a great job and Jessica
Tienda great lady who’ve been there since
About day one… But I am sad to say I will no longer be stoping there due to that they
Got a new manager who’s has hired a lot of rude and
With poor manners and a dirty store it has become really
Hate that because I really likes that store but it’s become horrible
Within the past 3 weeks


W. Westing June 16, 2014 at 6:45 pm

I don’t know what happened at your Brookville J, but you use to have this guy there that made it a great place to stop. He always made your day when you walked through the door. He even had a pizza named after him, we all loved to talk to him especially about history. Did he go back to teaching or something, please let me know. I would love to see him back up there, its just not the same place without him. A lot of us truck drivers may only get one real person interaction for the day, and I would push the extra miles just to talk shop with him. Please email and let me know what is going on, I sure hope he is not in the hospital or something. Nobody seems to know where he went.


Timothy S Taylor June 13, 2014 at 6:35 am

You have a sorry ass mgr for the overnight hear there were three employees standing around not very bussy no shower clean she dose not clean shower on her shift somebody tell that drie out cunt that this is a 24/7 business booneville mo.


Darryl June 12, 2014 at 12:24 pm

Pilot #260 in Albany Georgia is the nastiest place I’ve ever been. I travel extensively across the south east and stop in Pilot stores all the time. I had planned on buy a Subway sandwich when I stopped for fuel but based upon the general condition of everything else there was NO WAY I was going to eat any food prepared at this store. This location needs to be bulldozed flat and a new one built.

If I had only one word to describe this location the word would be disgusting.


anonymous June 9, 2014 at 11:00 am

I work at store 406 , exit 22 cornersville tn. That place has most hostile work environment I’ve ever had to deal with. The employees are treated VERY poorly by shift leads and other employees but for some reason the new boss who has been there for 5 years… won’t get rid of the people causing problems and won’t put her foot down to stop all the issues in the store. All these problems really started when Louis Sacaski was our GM and he aouldnt do anything about the problems either. He was the worst boss and done everything so wrong and pushed employees into quitting but we could never have anything done about it because his dad Lou Sacaski is a part of corporate. He is now at the Dickson, Tn store thank God but the store has been handed down to our RSS who was only a deli host before she became a RSS few months ago. She doesn’t give all the full time employees full time hours like they’re supposed to have. She’s keeping dead weight around . The 2nd shift maintenance is a joke he doesn’t do anything to help out. And a cashier is making false complaints on other employees but yet she is still working there!!!! I would never recommend anyone to work there. New hired are hired at more than what some current employees make and they’ve been there longer. So there for when they get a raise they end up making more than what team leaders make after being there over a year. This whole company is screwed up!!! We need a new CEO for the company.


Anonymous June 8, 2014 at 6:39 pm

There is a a child predator workings for the pilots in the Sac area. He is a fueler. He had sex with a minor while he was a recruiter in the US army. I’ll be calling corporate offices tomorrow so they can have hisilitsry records pulled. I don’t think he should be around gas stations where minors fuel up. He admitted to me that he looks at them all time when he drives around when I used to be married to him. His name is Adam Justin Graff and I will personally see to it that his boss pulls his military records where he personally lost rank getting caught. I even have a letter he wrote to this little girl telling her things about her sexually to lure her in He doesn’t deserve. High paying job. Most pedifiles aren’t allowed jobs like this where they can just grab a girl a rape her in his truck!!!!


daniela May 29, 2014 at 9:31 pm

I hven never worked for a company as bad as Pilot.I was hired in colonial heights , va and they started on training me for a manager position. I missed one day due to being taken to the ER as the paramedics thought I was having a heart attack. My Husband called my job from the hospital letting them know what was going on.When I came in the next day the store manager ignored me.After a few hours later he called me in the office and asked me what happened. I told him what was going on and that they gave me narcotics and I wasn’t going to drive to work after the ER risking my life or anybody elses.I had a doctors note stating the meds I have been giving. He didn’t even look at it and ignored me.The week after he cutt my hours and gave someone else my job without even telling me.I was treated like crap.Never in my life have I been treated like that by any employer.I was in Management for 3 years and always treated my employees with respect.


Renee May 29, 2014 at 5:48 pm

The GM at the Pilot Flying J in Chemult Oregon is horrible. I work there and our staff is minimal we have some great employees who keep our store stocked, clean and do whatever possible for the drivers. Our GM does not care about his store or anyone. Our GM (Wayne) has called the employees morons to customers, has said that everyone working for him is worthless, that nothing ever gets done and takes no responsibility for his own actions. We are in a staffing crisis right now because when corporate changed their management structure we lost the store manager. We have lost 3 shift managers/team leads and multiple employees (4-5) in the past 4 months and more are leaving in a matter of months. More and more of us want to leave everyday.

We have GSL’s (guest service leaders) that have recruited for the company trying to bring in quality employees, one highly qualified person was turned away because his ex-wife is a GSL3 in the store even though they have a pleasant relationship and they requested opposite shifts. The GM had told him he would start on Tuesday or Wednesday at the interview, a week later the guy called Wayne because he hadn’t heard from him and was told the GM was “still thinking about it but wasn’t sure he wanted him because of his relationship with the GSL”. He overlooks an experienced person but has hired a person who is suspected of having a hard drug addiction because of her actions while at work. There are multiple employees at this store that are related we have one manager a GSL2 (a higher level manager) who has two of his brothers working at the same store on the same shifts, almost 2/3 of the employees in the Pilot Flying J are related in some form or another. Last year we had a mother and son team working the same shift when the mother was a GSL2.

The GM does not address problems in the store and we run out of product weekly because he is trying to keep the bottom line low in order to bonus. We have ran out of toilet paper on more than one occasion in the last 6 months. We have employees that refuse to work beyond standing at the counter that are in leadership roles but other employees who stand at the counter get talked to about needing to be productive.

When concerns are brought to his attention he ignores them. A few months ago we had an employee who was sexually harassing another employee, it was brought to Wayne’s attention multiple times and it was not addressed. This employee even threatened to “cum” in an underage employee’s drink and it was not addressed. Finally another employee called the employee alert line for corporate and the employee was terminated when the ex-employee kept coming into the store and harassing people it was allowed to continue until one of the employee had to get the police involved. Only then was the ex-employee trespassed from the property.

These are the types of behaviors that the GM thinks are appropriate and our employees are the one’s who suffer for it. IT is ridiculous that a GSL2 who has worked in that store for 5 years and helped train the GM gets overlooked for promotions and raises, but we have others brought in from other stores to help because “no one in this store is capable of doing anything right.”


Dave May 28, 2014 at 1:07 pm

Wanna let pilot know what a great memorial weekend we had. Planned an RV trip from Florida to Illinois to see family. Had a $600 debit Visa card for gas. Got $90 in gas in Seffner, Fl. They put a $500 authorization hold on my card that can last up to 5 days, of which I didn’t know until I tried to get gas in Georgia. Apparently all gas stations are doing it to RVer’s. Pilot/Flying J holds the most. So, do the math. $90 in Florida & a $500 hold, put us dead in the water & spending our holiday weekend in a Walmart until the banks open after the holiday. You can call all the Pilot staff/help desks you want, they are all on holiday! I get puttin a hold for twice the purchase, but 5 times the amount? What corporate America doesn’t get, is most families travel with a limited budget. Most don’t have unlimited funds on several credit cards. I personally feel this practice borders on fraud & theft of which I plan to investigate. It’s not bad enough that we get raped at the pumps by the high prices, now the oil companies feel free to hold our money! Lesson learned. Don’t swipe your card, always pre-pay for gas. I have posted this to every RV site & will boycott all Pilot/Flying J’s.


Steve April 29, 2014 at 10:50 pm

agreeing with JBhunt drivers down there, why is Jonathan Peace back at store 243 in nitro, he is nothing but a rude unhappy person! no people skills, stick around for more then a couple minutes and you’ll see one of his little ‘fits’ !! never seen such a hateful person, negative energy all over the place with him there!! i just feel bad for his employees the most


yep June 20, 2014 at 3:58 pm

You have no clue what we go threw


JBHunt April 19, 2014 at 12:58 pm

Why is Jonathan Peace a GM at 234. He is the nastiest, hatefulist peace of human being we have ever seen. Can he continue to get by with all this???


Sean April 18, 2014 at 3:18 pm

I was terminated wrongfully and told I could return after 2 months now I call and they say sorry hr won’t do rehires!! Well its a shame I worked here for a year and a half and was terminated on the spot and policies set in place with warnings and ect. Weren’t followed I am now about to loose everything my new truck and within months possibly my house. I need my job back badly!!! Please reconsider these policies with rehire I was a good employee worker and worth my salt, I deserve my career back. Just because management at times wants to make a point it shouldn’t be done at the employees expence.


Mike summers April 15, 2014 at 4:49 pm

Pilot 234 has the worst manager in history. He yells constantly at his employees and the customers. Please get rid of the jerk while you still have a store.


Tyler Gray April 14, 2014 at 8:33 pm

I was recently in pilot In new Albany ms! The dude called himself the manager, named dwayne Russell, he cussing and degrades employees in front of customers I feel like this man has no idea how to handle being respectful or doing his job, he was also rude to me talking about me too himself. I will not be back


Paul Krueger April 10, 2014 at 10:54 pm

To Whom It May Concern,

On a recent trip while traveling South on I-15 through Beaver, Utah, I stopped for fuel at the Flying J located at Exit 112. As I was preparing to leave I was stopped by an employee of Goober’s (Tire) Service, it is the tire shop on the west side of the parking lot by the RV diesel pumps. He told me of a tire tread separation on my 5th wheel trailer. By now another employee had come out to help, and they offered to sell me four 14 ply tires at 389.95 each! That seemed like a terrible price but with few options available and as we were just starting our vacation I bought them.

As they were replacing the tires they told me the equilizer and shackles attaching the springs were worn out and could fail, they showed me a Dexter Axle Eqilizer kit that was much heavier than stock equipment. When asked the price I was told $700 plus labor. I questioned the high price and was told, it was a better price than Camping World would sell it for, which is not the case. I looked up the kit on the internet when I got to my destination, dexteraxle.com listed the very kit they tried to sell me at a regular price of $162.82 I also had the above mentioned parts checked at a reputable RV Dealership in Salt Lake City and they found nothing wrong with parts.

When I arrived home from our trip I did an internet search on Goober’s Service and found multiple complaints, several of them very similar to my experience. I also checked several reputable tire stores and found out I had been severely over charged for the tires, I can get the exact same tire from Les Schwab for $207.29

I spoke by phone to the Goober’s employee who had originally told me about the tire problem. He was a manager, but said he couldn’t do anything about the price and told me to call his boss, Slade Smith and he would “make it right”. I spoke to Mr. Smith and told him I felt like they had taken advantage of me and from what I had been reading on the internet I believed Goober’s was ripping off travelers on a regular basis. When I told him that I wanted $400.00 dollars refunded to my credit card immediately he readily agreed to that, which makes me believe they know they are ripping people off because if only one in ten customers calls and complains and they have to give them a refund they are still making a lot of money on this scam!

I am bringing this to your attention because I believe this is a poor reflection on your business, in fact due to my experience I will be using the internet and other sources to warn as many people as possible to avoid doing any business with Flying J, in general and to specifically BEWARE OF GOOBER’S SERVICE IN BEAVER, UTAH!!!

Paul Krueger
Murray, Utah


Ray Yeoman April 2, 2014 at 5:59 pm

I realize that it is hard to find good help and winters in Canada don’t help but I find the J’s in Canada are extremely dirty at the fuel islands and the parking lot but today I went to through garbage out and decided to put it straight in the big bin . Well the mess behind the resleraun t was enough to take any ones appetite away. after all he spears I have used Pilot and J in Canada and the US. I would think that if I even see another one like this it will be the last one. ITalso bothers me that you charge Premium prices for #2 fuel Most people don’t realize what that means. If you told them youwere going togive them regular gas and charge them for # 1 they would not be happy as well as I- think I should have the choice. my fuel milage isimportant to me and


janice maxim April 1, 2014 at 6:19 pm

Every pilot I’ve been to is a mess drivers park on the fuel bay go inside and eat the fuel pumps mess up and it takes an act of Congress to get anything done they pass the buck and drivers are tired of it


andrew weldon March 29, 2014 at 10:18 pm

As i walk into the bathroom at flying j in altoona iowa your night manager is walking out of the men’s restroom with a trucker. I blew it off until later. me and my lady proceed to pay for a shower and told by the man at the desk its ready after i had confronted him about his manager in the restroom with a customer. as we are waiting for our shower the night manager comes and starts attacking my lady and me curseing us up and down. she then proceeds to threaten us both. Then refuses us services for the shower we paid for. i in turn go outside and call the police. we explain to the officers what had happened from the beginning of the night at flying j untill the had come back out to tell us she said none of it had happened and refused to let them see the video of that night. the man at the desk and her had lied to the police. they then told us that her actons were very defensive and they ruled with us letting us plug in for heat for OUR SERVICE DOGS THAT HAD NOT ENTERED THE BUILDING. (Ada act on service dogs mean they have RIGHTS) i beleive something needs to be done about your night crew for discrimination harassment misconduct and sexual misconduct. people have rights too she is just a night manager and she refused to let us fill out a complaint or give us the number to contact any hire management. I did file a police report.


jimmy March 27, 2014 at 11:28 pm

Why is your flying j why is ur flyng j in okc ok running expedieters off we have dot numbers cdls like trucks do we buy fuel shower coffee etc. We are business to if your gonna do that why not run everyone off that has cdl. Then you won’t have any business Ty. You need to talk to manager in okc Ty the one on west I 40 Ty


Michael Pearson March 26, 2014 at 9:53 pm

I am so frustrated with the shower credit policy.  My company and the powers to be dictate where I buy fuel.  For weeks in a row I’ll fuel at pilot or flying j. Then for a week or two other places.  I shower only once maybe twice a week if lucky.  Having more credits than I need.  Then when I need them they are not there. The trucking Industry does not allow me to stay at a truck stop every night.  I never know where I’ll land.  You think the policy of showers falling off promotes buying more fuel.  But most of us have no say on where we buy.  Plus if I did I would only buy 50 or so gallons at multiple places so I could shower anywhere rather than filling up like I always do.  This is stupid.  All I wanted was a nice shower.  And instead I am frustrated and too dirty to sit down in your restaurant.  Happy now?


mike March 15, 2014 at 6:34 pm

Just to let you know corporate. I was called by manager Will
Whiley. He informed me he had my bag.I was going to have shipped to me by fed ex last Monday. He said to call him when I was ready to ship it . After we went the Fed ex store to make arrangements to ship it we called him . He opened the bag and said it wasn’t my bag. I can’t believe after he described it to me and put my name on it that it couldn’t be mine.He is either lying or found something in this that he wanted. what’s the odds of finding the same kind of bag on the same night that I lost mine at the same location that I lost it? This t.stop needs to hire all new employees.Just to let you know I will ask are company to change fueling companies since this couldn’t be resolved honestly. Also my company won’t be fueling there either.
You may not care but remember this: A business is made one customer at a time.


Kaitlin Sheets March 10, 2014 at 12:45 pm

I worked for the Harrisonburg Virginia pilot flying j for about I would say 5 months or so, I never missed a day, if they asked me to work I never turned them down. I may have been late once or twice due to the weather but it would be only like 5 minutes behind. I was a faithful employee and I actually liked being there and working. Well we got a new deli / kitchen manager who came in to “make the store better “. I have no problem with change what so ever. He was basically re training us but only when he saw us doing something he didn’t like and if he asked why we were doing something and we said because this was how I was trained he copped an additude and told us its an excuss….ummm no that is how we thought it was supposed to be done…anyways to turn a loooonnnggg story short I ended up getting taken off the schedule nothing was said to me at all I had to call and find out I was laid off over the phone and the reason was ” we are just going in a different direction with our employees”. Not to mention I’ve never been written up for anything, not one word was ever spoken to me about them having a problem with my work. Which I find to be bs. But noe I’m trying to apply for unemployment and pilot will not give me any information I need, I call pilot they tell me to call hr , I call hr they tell me to call pilot. We also had a employee logo. And the info I need is on there, well I can login but they blocked me from the page I have to get to to find that information. All because they know they had no reason to fire me aand they don’t want me getting that unemployment. Oh another thing I would like to throw out there the oh so great new manager decided he wanted to have relations with a much younger girl that also worked at this pilot flying j and he tryed to save his self by making her quit when people started finding out. The thing I find funny about it is kyle the big boss man is buddy buddy with this manager and the only thing that was done about it is another employee being terminated because he knew about it. I guess the main point I’m trying to get across is pilot could care less about its employees it really is all about who you know and who you can manage to become butt buddies with. It has to be the worst place I’ve ever worked for between the gossip and nothing ass managers they have its terrible.


Just me June 20, 2016 at 10:00 pm

Get a lawyer that specializes in labor disputes. Bet they will get your unemployment.


mike March 9, 2014 at 1:04 pm

Talked with manager at hope hull f j .This morning after missing call from manager at 6:52 Pm. last night.Manager was busy on counter. He said he would call right back . 2 hrs later ( still no call) Just goes to show how much flying J cares about their customer drivers. I guess our company needs to take their business to another truck stop.


mike March 8, 2014 at 11:52 am

I stayed the night at hope hull truck stop .After not getting any service in Dennys I got pizza from service desk . I left my over night luggage by mistake.at the service desk not realizing I left it until I got home in Indianapolis I called manager , he said he would put my name on bag and put it up till I got back down there.I called couple weeks later . Nobody seems no anything about it . They said they would check and call me back.never got called.I will never by fuel there again until this us resolved. Buy 1600 to 2000 gals. Monthly.I can fuel anywhere.


Latosha Clair February 21, 2014 at 12:34 am

I am a former employee of store 876 …. I was working there and liked my job. I would work if someone called off or they needed me to do a double. I never told them no! I worked a 16 hr shift and came back in next night. Doing them a favor when they need help. I heads medical situation come up and was off work for 5 days and had a doctor note and for fired for that. I thought after all I did for them and stuff and they can’t work with me when I have a medical situation now. The new gm ( Ed ) then follows me out of store one night yelling at me in front of customers. No excuse me you don’t do that in front of customers and u call itself coeperate. Hahaha. I still don’t see how they can fire me but NEVER WORK FOR THEM !!!! Check was never right always short on hours !


douglas January 30, 2014 at 8:50 am

i have worked for pilot going into my third year was transferred from a cstore in Knoxville to a travel center in Lavergne tn on the premise of being promoted when i was hired it was made known that i have two permanent fractures in my lower back and an allergy to sanitizing chemicals and that i fall under the workers with disability act but when a maintenance employee was fired for stealing i was asked to cover temporarily they forced me to work that position for almost six months despite me telling them my medical condition even changed my title without my consent and gave me no training in the position and no protective equipment i had to deal with hostile and smartass belittling remarks from all members of management when they ask me to fix a pump or get something and i didnt know how or where it was or what to do with it and would say them in front of customers and belittle me and when ever i complained about what was happening to me was told i was a negative nacey by there shift leader jennifer but what am i supposed to do its there job to report this crap and they did nothing the gm continued to hire people but not replace the maintenance guy i was still covering for or move me up as i was told upon my transfer screwed me on benefits by not changing my address until it was past the 90 day period for me to dispute the money being taken from my check and now my taxes are messed up and i cant file a full return and there 180 bucks i cant get back from wells fargo i have been hear a year and have never received kiosk or training on chemical use until the new gm told me i had to get all the kisok certifications done during my weekend shift last week and another emplyee had to show me how to acess it since i had never used anyhting other than atom box i had to find time to do it well as my job and with no maintenance i was doing all that and his job but i got it done and now nothing not even checking to see if i got it done correctly i have no clue if it is or not becaus eour employee kiosk doesnt work half the time i brought all this to the attention of the management staff throughout the pasat year l only to find them hostile and unbelieving rolling there eyes when i complain about my hands splitting and bleeding through the skin wich they have clearly seen and watched as i suffer and did nothing didnt even report it and my back hurting from the constant up and down in the showers and having to life bags of piss left by truckers that bust all over me for them not using heavy duty bags outside i have had to cover manager shifts maintenance and cashier shifts and deal with hostile co workers because i wasnt a manger given an employee card and access to the safe told multiple times id be moved up only to have them hire there friends into the positions and leave me suffering even tho i have more time and experience with the company than most of there staff but down the road at 404 they move a girl up in less than a year thats fresh out of high school and i hardly have a check without overtime on it showing that im dedicated to covering the store and the customers keep telling i need to be in management because im the only one that help them in our conjested and filthy parking lot that makes coffee at night and keeps them from having to wait on every thing from showers to cups for coffee and i haven’t even been giving the opportunity to advance and ive been here over a year with plenty of open management positions from them not showing up to work quitting in the middle of a shift and getting me cover them because i make less than there new hires becasue i came from a cstore so i called the alert line and ever since the staff have been even more hostile accusing me of stealing which ive never done i wouldnt eat a wasted hot dog if they hadnt told me i could now i have to pay for a cup of water and am constanly paranoid about loosing my job after everything ive done to keep this store going accusing me of taking the keys or remote for the radio wich ive also never done going as far as calling me after a 14 hour shift i had to cover to complain that its missing im now living at a hotel with no guarantee of hours and the new gm wont move me up either or even keep my schedule just beats around the subject so he isnt liable for anything and im afraid if i take my vacation hours the new gm wont put me back on the schedule ive tried call the regional manager during all this past year with no contact even the regional hr dawn has failed to contact me after calling her all i get to do is leave a message im on brink of suing unless something gets done fast this is flat out criminal neglect and the fact that i called the alert line makes there hostile action towards me an act of retaliation and its not fair when ive shown my commitment and dedication through multiple stores and still get passed up with out any performance reviews or documentation this was supposed to be a career not a dead end maybe you work maybe you dont job i was guaranteed a 35 hour position upon hiring now im at risk of no hours at all to new hires and having to put up with belittlement on an almost daily basis and ill i want is to be givin the same opportunity they were instead of being forced to put up with more and more crap i cant even sleep some nights im in so much pain and its directly their fault for over a year they could have done the right thing by the very guidelines they are supposed to uphold in the handbook but have failed to do there job


Just me June 20, 2016 at 10:07 pm

If you have back problems then you should realize that working in maintenance did not help.


R hughes January 29, 2014 at 1:40 pm

Despite the current legal issues, Flying J provides good service for Rvers. Read the post at rvcrossroads.com.


Denny Oates January 14, 2014 at 1:44 pm

At a stop recently at a Flying J in Georgia we were told that at the end of the month our RV Discount Card would no longer be accepted and that if we wanted to continue a RV Discount Program that we would have to Join Good Sam Club and obtain their card which would then be honored. We have been over the road RV customers and have been using Flying J and Pilot Centers exclusively. I find it very wrong to do away with the RV discount Card and require that RV Customers convert to Good Sam Club ( Membership ) only because Good Sam is affiliated to Flying J. We have spent allot of money and time at Flying J/Pilot stations, went of out our way to find/use them. Now thinking we will now use other businesses that would not treat dedicated customers in this manner. Thanks Flying J


Heather Squires January 5, 2014 at 1:59 pm

My daughter works at Flying J in Grand Ledge, MI. On Thanksgiving 2010 my daughter was poisoned at work because of a neglectful staff. They used drain cleaner on a disgusting, smelly sink and then on top of the drain cleaner an employee stole bleach off the shelf that was for sale for the truckers to do their laundry and added that to the other chemicals and caused my daughter to be poisoned and now has Asthma, a lung disease, she was off work for an entire year. The company would not pay for her medications which included inhalers to help her breath. As of a couple days ago the same sink is smelling again. The store was flooded a couple days ago only half the water in the place is working, so not many places to wash hands etc. The “manager” Aaron Weber would not answer calls from his employees when they needed his help! He continually degrades his employees. He scheduled my daughter to work Christmas day, which wasn’t a problem, but then loudly and obnoxiously repeatedly commented to other staff the “ha ha Nika has to work but I don’t and so and so don’t but Nika does” He does not deserve the title “manager” he is not professional at all and just leaves his employees to handle everything including the things HE should be handling. You should really look into finding a new manager that cares about your company and your employees because He Does Not!


Ashley Raphiel January 3, 2014 at 4:37 am

Hi I would like to commend 2 of your employees by the name of Latoya and Jackie at store # 876. I had lost contact with a distraught family member who wandered around the parking lot I’m tears. These 2 wonderful ladies took the time and patience and helped me search to reunite with my family member. Even going as far to offer me footage from their security tapes. I am so grateful that you have employees like Latoya and Jackie who were very kind and helpful to me in a time of nees. I recommended these 2 young ladies for employees of the month, they are such a valuable asset to your faculty.


Ashley Raphael
(504) 722-XXXX


patricia linville December 28, 2013 at 7:42 pm

I stop at pilot, Hurricane Mills,TN every morning to get gas for my commute to Nashville to work. I am seeing people post that their accounts have been hacked and money is missing. My checking account also has been hacked and $600 stolen from an ATM in NYC! Is this a Pilot problem? As big as the company is, you would think you could protect your customers better! I don’t use my card much anywhere because of this, but Pilot WAS a name I trusted…now I am going to miss a day of work to go file fraud charges and pray I can get my money back!! Not to mention my debit cards have been deactivated so I am having to use checks…very disappointed!


Sarah December 4, 2013 at 11:40 am

Please fix your AC in your location in Zuber,Fl!!!! It is so hot. I worked during the Thanksgiving weekend while the AC was broke and it is Wednesday and still hot. Feels like I work in a sweat shop. Thanks


don tokarse December 1, 2013 at 11:31 pm

i have worked for pilot almost 5 years in gaffney south carolina and always enjoyed my job until we got a new gm. are store has never looked so bad and i never seen so many customers leave and not come back because of the new gm attitude. she cut all the hours to the people that have been there for years and hired part time people and giving them all our hours. 3 of us have lost our homes and its sad this new lady the gm thinks our lives are a joke. seems its not gonna change for the better anymore we are all looking for new jobs. realy hate the way we are treated and cheated on our hours.. we never have anything for our cutomers that they need and we dont even have soap our gloves to work with half the time. the store is going in the ground fast.


gary November 16, 2013 at 11:51 pm

Recently left my wallet at a Pilot truck stop in Rapid City South Dakota. Called in a panic to see if my wallet was there. The staff found and secured my wallet…they said they would need to check with management to verify it was actually my wallet and to call back in an hour.
The manager had gone home for the day and I was worried that it would be lost for good. To my surprise my wife called me the following morning to let me know that the wallet was sent overnight and was safe at our home– needless to say the relief and appreciation for this manager goes beyond words– we all know how hard it is to replace everything in a wallet! The staff at this pilot- especially the manager went above and beyond! Thank you!


Ray November 8, 2013 at 12:35 pm

Just wanted to take a minute to say thank you to Pilot. I have only been performing ‘Expedite’ services for about 3 months, and I can tell you….when I see the Pilot sign, I know that I am at home, no matter where I am. They are nice , polite, and responsive. If you run low on money, they will even add points to your rewards card, so enough with all of the negative talk about pilot, these people take care of their customers. Its the only place I will fuel up, and that about 4-5 times a week or more. GOOOO PILOTTTTTTTTTTT!!!!!!!


speedy trucking October 20, 2013 at 1:46 pm

I be honest and up front bout this. I remember back in the days when a truckstop let a resturaunt come in to be part of them part of the agreement was they had to put a truckers area in it. But now its like a joke to get a spot to eat in them especially on the wknds.


not revelavent September 30, 2013 at 10:42 am

Your new flying J in Fort Erie, Ontario Canada is Managed by an incompetent a** who in two weeks has hit on the girls there, unjustly fired a girl who by the way is going to the labour board and has rubbed up against another employee. He has also made crude remarks saying he needs sex all the time. He has also made broken promises telling employees when they were interviewed they would get 44 hrs and some have been taken down to two shifts a week already. If you keep this so called manager that establishment will be looking at law suits for sexual harrassment and also labour board issues. He has come up to employees and slapped there faces asking how they are with this cocky attitude. This is not how a business should be run.


john paxson September 29, 2013 at 12:19 pm

dear sirs: i’m in Denver and just opened a mobile car wash business.

may I have a email address for flying j and pilot so I can show you
how our truck wash is refreshingly different from all other washes?
its called “candy and dolly’s big rig cleaning service” and we have 5 different programs.
we would ask permission to go into your stations to do our business. we would never go around the fueling areas and thats guaranteed by us.


Elmer Daniels September 26, 2013 at 5:48 am

I like using the flying J…But i will never again stop at the one in Smithton,Pa…I’ve stopped inthere probably 5 or 6 times… Everytime i stop the coffee pots are empty..EVERYTIME!! Well tonight i stopped and as usual the coffee pots were empty.. When i went to check out i told the cashier i had no coffee in my thermos because as usual there was no coffee… He kinda chuckled and asked if i was complaining and made no effort to call anyone to make coffee…He thought it was a joke..I wasn’t laughing.. I don’t have to fuel at the J or pilot…


Rob Schaale September 19, 2013 at 7:31 pm

I am a trucker and travelled to the Nitro 234 store in Nitro WV. The coffee host was busy putting out lunch and I asked for breakfast. She was so kind and told me breakfast was over but was wanting to fix me one of the breakfast sandwiches or whatever I wanted. So nice and polite to me. I could not believe how sweet she was. I think she should be recognized in some special way. I noticed the name on her tag was “Diane”. Please let her know she is very kind and helpful in many way. The deli was spotless, coffee pots all filled and everything so neat. Very well stocked and decorated so special in a fall-like setting. I will make sure I go back there again and again and will have my fellow truckers know about this experience, as well. ……..Rob


Karen Sutterfield September 19, 2013 at 4:06 am

I was visting the store in Blacksburg. SC, had a very bad vist. There was this maintaince man named Gee, he was in the shower of the customers, just usng bad, unsantity, words on the phone. When I came by the shower, I acutally thought someone was fighting,but waited in the hallway to see if they may need some assitance. He came out along. He recognized I was standing there and did not even knowledge to give me apology. Im very dissappointed about my vist and will make sure I tell my other fellow trucker to bypass the blacksburg SC location. I report Ihis to you to hope you will see into this. I use flyin j all through my travel route and have not heard and seen such unprofessional empolyee. the jobless rate out here, that man doesnt appeicate his job.. Hire more respectful employees.


Tami Shelton September 5, 2013 at 7:01 pm

I shopped at the Nitro WV Pilot and had a wonderful experience with chatting with the Deli Host Diane. The deli is extremely clean, neat and very well stocked!!I The coffee is always fresh and she is constantly cleaning and checking the coffee and supplies. Making sure her customers are well taken care of. It is decorated like a room in your home. We love it!!! However, the cashier, Selena was rude and a total smart aleck. I will make sure she never checks me out again. She seems very unhappy with her job.


phil lewis August 22, 2013 at 4:50 am

I stay at flying J 4 nights a week. 2 nights @ Haubstadt IN. and 2 nights in Kimball MI. It seems the hospitality and service @ the haubstadt location has been declining since Brandon left. Seem like I spend a lot of time waiting in line in the evenings because they are short handed. This morning I went in to get a shower @ 4;00am and every shower was dirty.I asked the cashier why no showers were ready and she got very snippy with me and blamed it on the prior shift she said they were left that way.Well @ 11:30 after the shift started that may have been used as an excuse but they did nothing to correct the situation and here it is 4am and still no clean showers and no clean towels.I then asked the manager why it is now 4am and there are still no clean showers or towels and she gave me the same lame excuse.The cashier was very rude and yelled at me like it was my fault and threatened to quit her job if anyone else complained about the showers not being clean and the manager was not very pleasent either and neither one apoligized.


phil lewis August 22, 2013 at 4:56 am

further more it is my choice to use which ever fuel stop I choose and as long as The attitude is what it is @ Haubstadt I might start choosing Luvs across the street. Im sure they would appreciate my 400 gallon a week buisness.


Just me June 20, 2016 at 10:16 pm

I used to work for Pilot and did so for 14 years. Six of those years on overnights. The last 2 years overnights by myself and I completely agree with you. There was no excuse not to have a clean shower especially with 2 employees working. I worked by myself and always managed to have clean showers waiting. No excuse for this whatsoever.


Robert D. Allen August 16, 2013 at 3:33 pm

I would like to know why I should have to file for unemployment in Tennessee whenI live and work in California? The EDD is telling me to file in Tn. Is it because the company is based there?


Holly August 10, 2013 at 3:31 pm

Today one of your drivers (tanker 3246) was speeding on Hwy 70 in Wentzville, MO and nearly caused a catastrophic accident. The cars on the highway had to run off into the grassy shoulder to avoid being run over by your truck.

My brother was a driver for years and never drove so carelessly. Your driver is the reason we see so many deadly accidents involving semi’s.


kenny nielson July 31, 2013 at 12:51 pm

Being that you’re a truck stop it would be really great if you had stamps at the counter so that we could to mail off our bills being you have a United States Post Office drop at your fuel desk. Would be nice. I’m sure you have a really good reason why you don’t have them but still..


Dennise July 8, 2013 at 8:55 pm

I was injured at a Flying J on a display that cut my leg. I filed a report at the time of the injury and took time off of work to get medical treatment.

Now, Pilot corp. insists that I MUST release my medical records and payroll records to prove a loss.Would anyone you know give your private medical info to any corp.They have the incident report as well as photoa of the injury when it happened as well as during the healing, right up to the remaining scar.Has anyone else been brushed aside like this?attn


Dennise July 8, 2013 at 11:45 am

I was injured at a Flying J on a display fixture. After missing work to see a docfor, Pilot corp. insists that I MUST release my medical records and payroll records to prove a loss.

Would anyone you know give your private medical info to any corp.

They have the incident report as well as photoa of the injury when it happened as well as during the healing, right up to the remaining scar.

Has anyone else been brushed aside by this chain?


Jason July 6, 2013 at 8:19 am

To whome it may concern. I am a truck driver for Cast Transportation. I stop at Pilot Flying js all over the country. And the only one that regularly doesnt hav coffee is.store 662. I live in knoxville,tn and have to stop here a lot.


toothfairy June 27, 2013 at 5:22 pm

Well the store off of 67th ave in Phoenix has a CASHIER that has a felony conviction for credit card theft/fraud. And 2 of the maint. guys (brothers) have felony records and actually did prison time. Yha is what happens when you don’t do drug/backround checks on prospective employees. My son worked there, and he said the people go out & get stoned on lunch, then come back to work, and the managers know it


felonytwo August 5, 2013 at 1:33 am

So what if they’ve been in prison. Its a gas station. Where the fuck are they supposed to work?


noneck March 9, 2014 at 3:00 pm

haha thank you felonytwo


jason toliver June 26, 2013 at 2:24 pm

well im complaining about harrasment..im sick of it. if it does not get resolved im filing a lawsuit for harrasment. heres what happened i got an empty cup..to dip in..i thought they were free..well it wasnt so the manager approached me. he said u gotta pay for that cup so i said ok. i payed 60 cents for the cup..then he told me i had to leave. so i asked why? he said no hanging out or loitering i said i live around here i come up to use the wi-fi then i go home..i always buy something while im there..so i talked to drivers they said thats not right..so if it dont get resolved im gettin signatures for a petition an then im takin to court.


Laura Flint June 20, 2013 at 12:47 pm

The Del Rio, Texas area/region desperately needs a full service truck stop. Has Pilot Flying J ever considered expanding into this area? Please think about it. There is definitely room for improvement in Del Rio’s customer service; however, I’m thinking that if a couple of major corporations would open businesses here, the road to improvement for the Del Rio region would start.

Please please please … Think About It …


Lei Lani Van Straten May 31, 2013 at 8:15 pm

I began working at Pilot in Fairland, In in April 2013. I was pleasantly surprised at how friendly most of the staff was, there so few exceptions. The manager and co-manager always had a smile on their face and spoke to each employee with a great amount of respect. i thought I had found a place that I could enjoy working indefinately, but then the manager was sent to another store and her replacement was the complete opposite. He spoke to everyone with constant sarcasim and changed the schedule without telling anyone of the changes he was making, which of course made people late or early. I asked the co-manager what my new hours were which had been 10 am to 6 pm since my hire date I was scheduled from 6 am to 2 pm one day, 5 am to 1 pm the following day then I was told the next day would be from 7 am to 3:30 pm so I show up for work at 7 am only to be told there had been a mistake and I was scheduled to work from 10 am to 6 pm. I drive all the way home and return at 10 am and specifically ask what time to arrive the next day I am told 10 am for sure. At 8:30 this morning I am called by the manager asking me if I was planning on coming to work in a very sarcastic manner to which we all have become accustomed to by now. I explained that I was told by the co-manager my hours were to be from 10 am to 6 pm only to be told that he ran the store and that I need to look at the schedule (which I had not been shown how to do). I was upset and frustrated because being on time for work is very important to me as well as doing the best job I can. When I arrived i told the manager when he got a minute he and i needed to have a talk. Eventually he told me to come to the office after i cleaned three showers, the women’s restroom, the laundry room for guests and swept the shower hall floor, by that time I had realized just how unimportant all of us were to him and after hearing his verbal abuse to a co-worker on the headset. Needless to say my career at Pilot was over. It saddens me greatly to lose this job, because I so enjoyed the job before he came. It really isn’t so hard to understand that your success as a manager depends on the people you manage.


toothfairy June 27, 2013 at 5:32 pm

Same thing happedened at the Phoenix store ALL THE TIME


paul January 2, 2014 at 9:41 pm

Although you may have left your job by now to seek other employment I would like to suggest that from what I have read you should be seeking a management career. Anyone that takes their job to heart as you seem to have done, can and will excel in any endeavor laid in front of them.
Best of luck
a friend


Mickey Stone May 30, 2013 at 9:16 pm

Stopped at pilot in Seville Ohio on 05-30-2013. While in the shower I heard the co-manager start to verbally reprimand the employee cleaning the showers. This took place just outside my door. I feel this was completely inappropriate behavior from a member of management and the employee should have been taken to the office if needed. Not humiliated in public by a poor excuse for a manager.


Art Rod May 27, 2013 at 5:14 pm

I visited the pilot at 410S Morgan Rd in ok city on Monday may 27, 2013. Purchased a shower and went to shower #1, not more than four minutes after entering, there was a very aggressive knock on the door with someone asking if someone was “still in there”, I called back letting him know I was in the shower, I then heard grumbling, could not make out the words, I asked what? he said “nothing!” and walked away. A few minutes later more aggressive knocking on the door, I called out for him stop knocking on the door. The attendant then proceeded to go into a rant, it sounded like he was cursing me, I could not make out the words, so I called out with a “what?”, he responded with a defiant “You heard Me!” At this point I was completely disturbed and bothered and went to open the door. A very large man was standing a couple of feet away from the door looking down at me, he proceeded to make very aggressive physical gestures, swinging his arms towards me, saying that I was “talking crazy”, I asked him if I could take a shower in peace, he continued with his rant, I told him to stop messing with the door, he responded by telling me (in a very menacing way) to “shut up!” then repeated it “shut up!” then walked away. I felt threaten, unsafe, and treated in the most demeaning way possible. When I came out, I spoke with the manager on duty, as I was explaining this outrageous behavior, she inserted that he was just checking to see if anyone was there, because the computer said the room needed service. I restated some of his actions, and ask her if this was normal customer service? She then said in a non-confident way “I will talk to him”. I then realized why this man was taking such liberties with no concern of any consequences. I AM outraged at the treatment by Pilot employees, but most disturbing the lack of response by Management.


Michael Zepeda May 21, 2013 at 4:25 pm

I express my grateful gratitude,

I want to take the time to thank Mr. Haslam for calling me today on May 21, 2013. Mr. Haslam listened to me voice the concerns of my employees and I; and ensured that improper, offensive, and inappropriate behavior will not be tolerated regardless of title. I appreciate Janette Ward from corporate office who trained me on the register and is a true patron, a sweet heart, and very professional! I also thank Joe the manager at store#488 for his proffesionalism and my fellow coworkers David, Ericka V. Lopez, and Paul nite shift for enduring and providing fast, friendly, and clean service! Although I am no longer with pilot flying J, because I spoke up, at least, I know that one voice does make a difference and we are not insignificant, that we all have our roles to play, and they are of EQUAL VALUE AND IMPORTANCE!!!

Quotes: If you don’t have integrity, you have nothing. You can’t buy it. You can have all the money in the world, but if you are not a moral and ethical person, you really have nothing.—(Henry Kravis)

Best Wishes To ALL Pilot Flying J Travel Center members! YOU CAN MAKE A DIFFERNECE!

And to
Cotulla, Texas


Michael Zepeda May 21, 2013 at 2:00 pm

Spoke to Mike Fix and he said I am officially terminated….05/21/2013. How can I get fired from a store that had not even opened yet? The reason given is an excuse, “You were caught on camera being unproductive.” That is incorrect I did not take excessive breaks and I was productive if the camera is reviewed it will show I was productive and I did not take excessive breaks. The real reason is that I spoke up against a supervisor who was wrong and because of this i was retaliated against by terminating me without good cause and my integrity has been compromised as a result of this they did not even give me arbitration. I will pursue this because I know that I am just and right and they are in the wrong. I am very displeased with store#488 in specific with Juan the supervisor.


toothfairy June 27, 2013 at 5:43 pm

Go to the EEOC for harrassment/retaliation, SUE THEM


Michael Zepeda May 21, 2013 at 1:34 pm

I meet 2, 3, 4, & 5 of the Wrongful Termination Law I would like arbitration, my status of employment reinstated, to be compensated for the time I was forced to take off, and for Juan the supervisor at Store #488 to be reprimanded. I have left text messages, voice mails with superiors. I have not received any word from anyone.


Michael Zepeda May 19, 2013 at 2:58 pm

This is Michael Zepeda wrongfully terminated new hire employee at the Cotulla, Tx #488. Me and my fellow coworkers were verbally demeand and verbally abused by a manager named Juan. When talking to us he used words like s*** and f*** and spoke to us luge we were kids. I got a phone call telling me I was terminated without even reviewing the tapes or other employees mistreatment. I called management and requested arbitration and was told not to come in today 5/19/2013. I used assertive tactful conversation to address unfair disrespectful treatment. My good intentions and integrity cost me my job. I am addressing this situation because I’d like my status of employment to be reinstated and Juan repremended. My co workers names are David, Erica, Paul who will tell you the same. My phone number is 210 310 8856.


Michael Zepeda May 19, 2013 at 3:19 pm

We were disrespected demeaned verbally abused and spoken to like we were nothing.


Michael Zepeda May 20, 2013 at 3:13 pm

I am posting the Wrongful Termination Criteria which I meet…

Was I Wrongfully Terminated?!
by Unemployment.com

Sometimes people are terminated by their employers in a way that breaks the law. This is called wrongful termination. The United States has what is called at-will employment. This means that an employer is free to terminate an employee at any time.

The reasons cited may feel unfair to the employee, but it may still be legal. However, in certain circumstances, the employer may have violated the employee’s rights with the termination. If this is the case, the employee can win a lawsuit. Here are five of the top circumstances in which an ex-employee may be able to successfully win a wrongful termination lawsuit.

Wrongful Termination Law
Employment Termination
Termination Policy
Apply For Unemployment
Unemployment Agencies
Find A Job

1. Discrimination Was Involved
In the United States, certain employees are protected against discrimination based on that class status. These include discrimination based on race, color, ethnic origin, sex, disability, and in certain circumstances age. If you can prove that your termination was based on this kind of discrimination, you can win a wrongful termination lawsuit.

2. Terminated as Retaliation
Society has a strong reason to protect individuals with the courage to speak out against wrong doings in the workplace. With this purpose in mind, certain laws have been enacted to protect people who are “whistleblowers.” For example, you may have noticed a supervisor committing a crime in the work place. If you reported this crime and you were terminated as a result, you could win a lawsuit.

3. Your Contract with Your Employer was Broken
Although rarer than at-will employment, certain employers include requirements that an employee agrees to when they are hired that state than an employee can only be fired with “good cause.” What constitutes this good cause can either be expressly stated or implied in documents or things like handbooks given to employees. If it can be proven that the employer broke these agreements, the ex-employee may have a strong case.

4. Fired Unfairly For Reasons Unrelated to your Performance
Although, your rights as an employee are severely limited under at-will employment, there are still cases where gross unfairness can demonstrate that a wrongful termination has taken place. For example, an employee may have to work a certain period of time before that employee is able to receive certain benefits from his or her employer. If that employee was terminated right before he or she were to receive these benefits for no apparent good reason, wrongful termination can be demonstrated in a court of law.

5. Your Character Was Defamed
In certain cases, an employer may invent reasons to get rid of an employee. For example, if an employer makes a totally false accusation that an employee stole company property in order to terminate that employee for other reasons, wrongful termination can certainly be proven in court.

If any of these five circumstances apply to you and your termination, you should consult with a lawyer to discuss your legal options for getting compensation.

( My name Is Michael Zepeda)
Would you take the initiative & have the integrity to speak up eventhough it may cost you your job if you and your coworkers were being verbally abused, if you were spoken to with curse words, you were belittled to feel worthless, if your job was threatened as a result, if your integrity was compromised, and reasons were made up against you to protect a supervisors job to get rid of a new employee who stood up against Unfair&hostile treatment?


gina May 19, 2013 at 9:00 am

Please feel free to email me ,call me for any questions you have concerning my complaint
Thank You


gina May 19, 2013 at 8:20 am

To whom it may concerning-pilot travel center/ ME WORKING AT SUBWAY.
Hi my name is Gina m Gonzales. I live in new braunfels tx. Where I had the privlage of working at the pilot flying j. I first stated in June 2011.. Sevenor six months later I moved to San Marcos to be wit my partner. Then my partner pased away n when that happen I starded back at pfj on Dec 18,2012. My gm is heather easter. And at first she n I were fine I’ve never had one right up , I showed up to work full uniform. And thirty min early. Heather hired a young man name camron who yelled at me in front of customers called n all the time late as well. Not once did heather do anything bout it . I talked to Cameron and he told me that heather bought weed and pills from him. He put his two weeks in and quiet. James was our graveyard worker and when he got moved to pilot I was happy to work the graveyard shift. My job was to make sure I cleaned and fresh bread well Heather was up set cause I never prepped the food . I read the big red book all bought my job wat I’m supposed to be doing and it said I was to start prep at six am. And at six am making breakfast for my regular customers. So heather know she isn’t supposed to hire family goes and hires a couple she says are her friends no she hired her sister and her boyfriend.And after that I sstarded having problems getting paid my two days off or even request off days that I put in two to three weeks ahead. But every one else would get what they asked. Then she gave me my first weekend off I was happy bout that .But to go back to work that

Monday looking at the schudele seeing shed just up and moved me to evenings because her sisters boyfriend needed to work graveyard. So she put both of them on grave yard. Heather informed a pilot cashier that the reason for that was I had been late five times. And everyone n the store they will let you know I’m never late. When I asked Heather bout it she said I was late twice and I explained to her she was wrong cause they called me in o. My day off and I walk to work takes me forty five minutes to get there but I do get there do the second one I was trying to call but they turned off lights to close subway at eleven thirty am. The lady walked out . And I got there freezing cold and still heather did not right her up just let her think it was OK. After discussing that wit her it went no where because she didn’t give me my reg shift bk. So I went to talk to jay a couple of times and jay asked me if I’d like to move to pilot side I said yes and he said OK hang in there give him a couple of weeks . Them weeks CME n gone n nothing. Heather just went bk to work(may2013) and informed our deli host that she wanted me fired.Heather has a bad habit of changing our schudle liketwo to three times a day and would not rotate weekends only give herself every weekend off. She always leaves early or takes days off.just cause she gets salary and like she says she knows how to work the system. On may ten I was off sun , Went to work Monday Tues wed Thurs and Friday I was off . At two in the morn I get a phone call from James saying miss shonta said I’m supposed to be at work. But shonta and heather are good friends not one of them brothed to call me to let me know Im supposed to be there. Shonta told James she didn’t know my number and when I asked her she said nothing cause two nights before she went to my apartment to pick up some stuff and have drink with me and my family. That’s why her not knowing my number was funny. Well then sat heather put shonta to cover the rest of my shifts. When I called jay to ask him y was I fired he said he didn’t know what was going on for me to call heather I called and asked her she plain out told me I had no job I was fired. For wat reason and she hung up on me. I’m supper upset that I’ve been treated this way . I don’t like being lied to by jay n I don’t like heather fireing me for no reason I’m a single mom who has bills that no one helps me pay. I m not gonna leave this alone until I get my last weeks pay check pluss my back pay for hours I put in and something done on how I was treated . Heather new I love my job just like my regulorsthat came in. But she also knows Im not a quitter. ***** YOU CAN REACH ME AT 830-832-3008


Eric May 14, 2013 at 5:05 pm

Be wary going to the flying j Calgary. An employee training for manager is always harrassing female employees. Trying to corner them while they wash showers. He follows girls around all the time. Something needs to be done about this guy. Anybody going here watch out for him. He went so far as to stalking one woman he went in the store computer and got her phone number and started calling her. Then the next week was sitting out front of her house at night. This woman has a child. Should she be dealing with this behavour? All of it is against company policy. I know I used to work at his store. I har seen his actions several times. There is also other people that know cause he did call this woman’s brother as his number is on her file as well. Anybody that agrees with me that a woma should feel safe in her work place and at home without a manager from her work stalking her please comment as well.


Elbert Garrett May 6, 2013 at 8:52 am

I am a long time customer of pilot/ flying j..I just purchased 780.00 worth of fuel. I goes inside to buy a hot dog, chips and candy bar..when I got to the counter I remember I left my wallet in the truck,the cashier showed she was not happy that she rung up those items and I had to leave to retrieve my wallet. So as I was walking away I heard some thud and as I turn around she was tossing my food to the other counter..I ask her not to do that. So on my way back for getting my wallet I was thinking how disrespectful that was so I get a new bag of chip and additional hot dog..she said to me I have your items here ready to be check out. I reply, I don’t want what you tossed I will just buy the hot dog, but when I thought she was gonna ring it up. She just tossed it in the garbage..I was shocked and ask for the manager.but she just over talked me and wouldn’t allow me to finish a sentence ..this was at Toledo ,oh exit 210 @ 05/05/2013 @ 3:00 p.m


Brian Fanfulik April 11, 2013 at 4:06 pm

I would like to voice my displeasure with the pilot at St. Cloud, Mn. I have a retail store in a strip mall across from the pilot station. I have been here for over a year now and we still can not get the pilot employees to quit parking in the strip mall parking lot. They have been asked several times and yet it continues. I don’t understand why the strip mall customers have to park further away because of this. It is also a factor in snow removal like today when we recieved over 10 inches. I called the store and spoke with one of the managers and she said she didn’t know who had parked there but she would move her vehicle when she was done with the customer. She did move her vehicle but complained that I should have told her earlier because the snow plow guy blocked her in. For the most part the employees and managers are rude, and don’t care about anything but themselves. The next step will be towing there vehicles and see if that makes a difference. I guess they cannot find parking spots on their own property.


Daniel Kilcrease April 6, 2013 at 9:56 am

Thanks to Mike from Flying J at platoon Beach for all ur help with resolving my matter with the blue parrott bluetooth, he seen what had happen and was quick and very profressional at making sure the customer was taken care of insteaded of argueing and using profanty againist the coustmer would do some looking into weather or not he needs to be manager or can handle the responsibility of the store would like to give mike the thumbs up and say THANK YOU VERY MUCH!!!!!!!!! Daniel Kilcrease 915 600 4652 MVT DRIVER


Daniel Kilcrease April 6, 2013 at 3:02 am

Stop at the flying J in ewardsville ill. Bought a blue parrott blue to find out it was already bought and brought back. After telling the clerk that sold me the blue tooth that it was already used and never left the store, they accused me of swapping it with another. And didnt have another one, after trying to tell my story to the manager he was very rude and unprofessional, we told him to even check the camers and he gave and excuse and so we even called the cops up there and to find out they were buddy buddy. I have used flying J for 7 yrs and with this kind of service i would never come back. The managers name is Steve he just left at 1:12 am on april 6th, call me at 915 600-4652 the clerks code is 331 the address is Pontoon, Beach IL ;1310East Chain of Rocks Road 618-931-1580 pls would greatly appericate if you call me to help me in this matter sincerly Daniel Kilcrease


Rene ibarra March 21, 2013 at 11:35 am

To those involved,

I would like to re-introduced myself to your company, my name is Rene Ibarra. I was a project superintendent for Roberts Commercial Drywall operating and building for Flying Js for 10 years. I have been working for the last year to fortify my bonding capabilities. With that no longer an issue, I am please and excited to inform you that I can and am capable of submitting qualified proposals to once again build new travel centers. I was informed by Bill Mulligan, Patrick Multa and Jerry Zini to follow this path of request. I have had superb working relations with these gentlemen in the past and look forward to continuing in the future.

Thank you for your time and prompt response.

Rene Ibarra
SafeNet Services, LLC
(361)906-7094 cell
(361)937-9300 office


Marilyn March 21, 2013 at 8:11 am

I am an employee and have been working as the cashier part-time of Pilot Flying in Okeechobee, FL/ Osceola County since March 7. A full 6 days on the clock now, March 19, 2013. I got real sick the first week and I thought that it was from me having to leave my lunch in the car and it going bad. Employees have no area for them at this store, unless it is outside in the cold/heat with bugs, love bugs/ Mosquito bites, it’s Florida. Then the next thing I know the doctors are stating that I might have uterine cancer. I NEVER TOOK ANY OF THIS INTO MY JOB, Staying professional. During these few days, I am on the register at full speed and being told I must take tests at the same time (There are cameras which would show this all). NO ONE HELP WITH THE COMPUTER/TEST, MAKING ME HAVE TO FIND AND TAKE THE TEST ALONE WHILE GETTING YELLED AT FOR NOT BEING ON THE REGISTER. THEN yesterday a woman working beside me, (knowing all of the above about just days on the register & tests), keeps making insulting remarks against me in front of the customers. I keep smiling and doing my job. UNTIL she keeps telling me how tired she is and that she is still on the clock ECT, (wish I had that many hours, but they only give them to their pet-peeves it seems). SO being the God fearing woman I am, I offer her an aspirin/bottle-water ECT. She explains to me that it was from too much beer the days before. SO my understanding left. I can continue to go on and on about this but I’m sure you get the picture. It cost me $20.00 a day in gas to get to work & home, and after the above the hours placed for me are now five(5) hours shorter than the weeks before, Which the acting manager knows will make it so I won’t be able to have the gas to even make it there. Is it him or is it CEO: John Compton, CFO: Mitch Steenrod, COO: Mark A. Hazelwood. As I type, I am $5.83 in the whole for starting work here. Is this an act of dissemination due to my illness/age? THE EMPLOYEES DO NOT GET ANY KIND OF DISCOUNTS. THE PILOT FLYING J STORES DO NOT CARE ABOUT ITS EMPOLYEES AT ALL. When I would call in to get my hours, I would be told the wrong hours, and get told to stay after you are off the clock or during your unpaid lunch break and check your own hours. Gossip going talking about you behind your back, (I heard them talking about how much I smiled and laughed with the customers. One worker told me that would only last a few days, the smiles with the customers that is.), and then smile in your face and say hey buddy how’s it going, what a joke they need to replace the leadership there if they want to continue to grow in that region or all regions for that matter. I have seen that the register draws are always short so I complained I didn’t like sharing my drawer, ECT. YET, I have never heard them seeing why the draws are short because the workers with short draws have been there for a while. There are cameras which would show this all.


Chileah juan September 9, 2013 at 4:11 am

Is it customary of your company to hire and not train. My question is my son just got hired on his first job paid with a real pay check. So far his manager on his first day has done nothing but terrify him. Your training it seems is a joke putting him to work and then requiring that he test on information that he was not given a chance to learn or study has me concerned about your company in general. His manager spent his first day basicaly threatening him with being fired if he could not pass these tests with an 80 percent well that would be nice except this same manager had his doing what he was hired for without any training in company policy there either. All I can find are bad reviews and employee complaints is this how you choose to do business?


Russell drury March 20, 2013 at 11:28 pm

I’m a Maxum driver or should I say pilot logistics services. I hired on in Dec 09. In all the wisdom of your hr department I will get 70 hours PTO time this year. If I would have hired on in Jan 2o10 I would get 165 hours this year. So a person who started 23 days after me gits 85 more hours off this year. Sound like I get screwed. Please feel free to explane this to me where it makes sense. My phone number is 405-566-9592 or email at bigred122561@gmail.com.


Reggie Graham March 18, 2013 at 1:20 am

I’m a transport driver on my way to Portland OR. I had cash for the trip. I used the red Pilot Lying J gift card to load cash on it, then make a deposit into my bank account at TAB bank. I stopped at the Pilot in Des Moines, IA, exit 126. After trying several times, the manager couldn’t do it. She suggested I might try the new blue Pilot gift card. That loaded fine, however when I tried depositing funds from that gift into my bank account it wouldn’t do it. I contacted the bank. After finding out that would not work, I drove back to the Pilot (I had left). I tried getting back my money. Martha (manager) tried her best to see what she could do. She trued/called everyone. Finally her boss said that Pilot no longer allows bank transfers by my original gift card and that I would have to call. I’m thinking why is this happening to me. If something is changing, they need to notify people. I called Pilot customer service and spoke with Amanda Jackson. Amanda (Mandy) took care of it. Putting the money onto the origi gift card from the new blue one. I then made my deposit. Amanda Jackson made my day. She didn’t stop or pass me over. She gave excellent customer service. Thx Mandy.


dale March 14, 2013 at 3:20 am

Im a team driver and i drive nights. I get hungry and thirsty at night. Its nice to stop and make it a one stop shop but i cant do that at flying j or pilot. I keep getting told we stop putting food out at 10 pm and wont make ice tea after 10pm. So i have to go someware else to spend my money. It would be nice if they were driver friendly for all drivers. Its my choice what and when i eat or drink. I csn fuel and spend my money at other truck stops. Your choice . Thank you


Former Employeee Fuel Tarnsport Driver March 7, 2013 at 2:58 am

I am a former employee ,Fuel Transport Driver San Anotnio ,Texas as they say One Bad apple spolils the bunch and the Currnt Lead Driver is the bad apple he has caused so Much drama There I couldn’t take it any more so I resigned he will tell lies on you to make himself look good and he is very paranoid always thinking someone is trying to get his position and he keeps gossip going talking about you behind your back and then smile in your face and say hey buddy how’s it going, what a joke they need to replace the leadership there if they want to continue to grow in that region.I can continue to go on and on about this but I’m sure you get the picture if you wanna work in an anviroment where grown men act like middle schoolers then by all means apply.


Sandra February 28, 2013 at 1:19 pm

I am trying to contact someone in the Corporate office to find out who is the contact person who is a regional manager for eastern ontario in the Lancaster region. I do not want the manager of Lancaster but the person who is in charge of her. This is of an urgent matter and would prevent labour board preceedings against the Pilot Flying J Lancaster branch of your corporation.


Britiany Gullatt February 16, 2013 at 10:57 am

I have been working in the deli part of Pilot Flying in Rock Hill,SC for 6 months now and ever since they start putting one person in the kitchen it has been hell trying to keep up with everything.Sometimes I don’t have time to take a lunch break.Sometimes I work on my lunch break.I have been told by a manager that if she keep clocking me out late everytime I work then she will get wrote up.So sometimes I work off the clock so that I won’t get written up.Sad thing is,I’m not the only one.Other deli members and even maintenance have worked off the clock.There is no teamwork at all.How do they expect us deli people to get all the slacking,roping,stocking,prepping,cleaning,and lets not forget expediting,coffee,filling pizza coolers,filling the soup bar,and hotdog bar with just one person.All the managers except for 3 are just disrespectful,bipolar,and maybe racist.One day i was exchanging food and Jerry(manager) snap his finger at me and was like I need this and that.Then my deli manager came and helped me out while i finished exchanging food.She didn’t hear my say wings for customer and when Jerry seen that he ask me where the wings were and i told him my manager took care of it.He told me “never mind i get it myself,i can’t wait on yall.” Then after that customer left he told me in a mean voice “next time i tell you to do something,you drop everything you got and do what i say.” I can go on and on about what goes on there but we need your help.


Curtis Boyd February 3, 2013 at 6:31 pm

On Monday 1/14/13 at 4:00 p.m. I went to the Pilot T/S #348 in Bentleyville, PA. to get fuel and something to eat. Later on when I arrived in Baltimore, Md., I reached for my medicine and realized I left my bag at the previous truck stop. I immediately called the truck stop and spoke to a young lady (Terry). I asked her if she had seen my bag and she replied that she had it right there with her. I explained to her that my medication was in the bag and I needed it right away. I also told her that I would pay for it to be sent to me. She told me that she would send it out first thing in the morning. I can’t be out on the road without my medication so I routed myself back home to wait for my bag. The next day 1/15/13, I called to check to make sure that my bag had been spent. The manager on duty at the time was (Evan). When I asked him if he knew whether or not Terry sent my bag, he replied, “, If she told you that she was going to send it she sent it”. Later on that night I called FedEx to track the package, I was told no package was coming to me. I called back to the store and spoke with (Evan) again and he said it was sent. I asked him if he could please get in touch with Terry and verify that she had sent my medication via FedEx and he advised that she will be off for 2 days and that he had no way to get in touch with her. (At the time I didn’t know that Terry was also a manager). I explained to him that FedEx had no record of a package being sent to me and that’s when he said that he would attempt to get in touch with her. He then took my number and told me that he would call me back. He never returned my phone call the rest of the day. The next morning 1/16/13, I called back to the truck stop to find out if my bag had been sent. Evan told me that he had seen a note from Terry that she had sent my bag. I also asked him for a tracking number and he told me he didn’t have one. I again called FedEx and was told that they have no record of a package being delivered to me. I waited a couple of hours and called back to the Truck Stop and spoke with Evan again, this time he told me that the note that he seen did not have my name on it and that he had found my bag still there. I explained to him again that my medication was in that bag and that I was in desperate need of my medications. He told me that he would send it right out. That night I could not sleep because of my breathing problem and my inhalers were in my bag, therefore, I stayed up all night until I just couldn’t bear it anymore. On 1/17/13 at 5:00 a.m., I called the pharmacy for an emergency inhalers that cost me ($169.61). After getting my inhalers from Walgreen’s, I called back to the truck stop to find out if my package had been sent. This time I again spoke with Terry, I asked her if my bag had been sent and she said “yes”. I asked her for a tracking number she advised she did not have a tracking number. I also asked her for the three digit store code and she said she did not know, she also explained to me that she works 18 hour shifts and that she just forgot about sending my bag out. After that, I called FedEx again and they explained to me that the package was not scheduled to be picked up until 4:00 p.m. and that it was scheduled for ground and I still would not get it for four 4 more days because Monday 1/21/13 was a holiday. At this point, I was frustrated and irritated beyond belief, so I telephoned the corporate office and spoke with a woman that said that she would help me. I gave her my number and later that day a young man called me and told me that I would have my package the next day. Please know that with all of the khaos that I have had to encounter in order to recoup my bag as well as my medication, I am respectfully requesting that I be reimbursed for the cost of buying additional medicine and as such I will attach a copy of the receipt wherein I purchased the medication from Walgreen’s. Should there be any questions and/or concerns, please do not hesitate to contact me. Curtis D. Boyd Jr.


Herb Carabeo January 18, 2013 at 4:44 pm

We would like to ask you to look at this location and consider it for a truck stop. There is no other location between Wickenburg, Bagdad and Prescott AZ. US 89 north and south from Prescott to Wilhoit just north of Kirkland Valley Rd.which is state road Yavapai 10 does not allow any big rig over 40′. Anything 40′ and over must come by this intersection of Kirkland Valley Rd. and Iron Springs Rd. which is the truck route to Prescott, Wickenburg, Bagdad or Calif. going north or south on US 89. We have 8+ acres available with a 10,249 sq. ft. registered historical site which is commercial property. We would like you to consider Kirkland Bar and Steakhouse. There is no truck stop on US 89 within 75 miles of this location. For more information please call 928-442-3890 or 928-442-3408.


Brian Warren January 3, 2013 at 7:35 am

I am trying to get the name of the person that is district manager for the Wytheville, VA area and possibly even his boss. Thanks


don brown July 1, 2016 at 9:17 pm

I’m seeing and been a victim of this kind of treatment also at the flying j and the pilot in austinburg,Ohio. The first incident at flying j because of a few of their female employees liking me. When they saw and realized this I was ask to leave. This is none of their business. The second similar incident at the pilot there. I live there locally so … I have been using their parking lots to sleep. Showers.They seem to think that they can do this at will to people. I to have been threatened with the sheriff being called. I believe that it’s discimation. They think they came do this. Need’s tested by someone who has an attorney, who would do it.


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