Petco Corporate Office - Corporate Office HQ

Petco Corporate Office

How would you rate your experience with Petco ?

[Total: 21    Average: 2/5]

Petco Corporate Office Address

Petco
9125 Rehco Rd
San Diego, CA 92121

Contact Petco

Phone Number: (858) 453-7845
Fax Number: (858) 677-3033
Website: http://www.petco.com/
Email: Email Petco

Petco Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Petco Executives

CEO: Jim Myers
CFO: Kelly Breitenbecher
COO: Tom Farello

Petco History

Petco began when Walter Evans opened a mail-order veterinary supplies business in 1965 called UPCO or United Pharmaceutical Company. UPCO’s first customers were ranchers, kennels, and grooming shops.

In 1979 the name of the company was changed to Petco.

In 1980 Evans opened the first Petco store in California.

In 1988 Petco acquired two pet supply chains, WellPoint and Pet Department, which tripled the number of Petco stores from 40 to 130.

In 1994 the company went public, trading on the NASDAQ under the symbol PETC. At this time Petco had 218 stores in 13 states.

In 2002 Petco had 600 stores in 48 states.

In 2005 the company expanded to Alaska, and four years later to Hawaii, giving Petco a presence in all 50 states.

In 2006 private equity firms Texas Pacific Group and Leonard Green & Partners took the company private.

Today Petco is #144 on the Forbes list of America’s Largest Private Companies, has 22,000 employees, and had $3.15 billion in revenue in 2012.

Petco FAQs

Question 1: What is the phone number for Petco?
Answer 1: The phone number for Petco is (858) 453-7845.

Question 2: Who is the CEO of Petco?
Answer 2: The CEO of Petco is Jim Myers.

Question 3: Who founded Petco?
Answer 3: Petco was founded by in .

{ 26 comments… read them below or add one }

Shannon July 16, 2018 at 3:35 pm

We visited 3 stores in Michigan before finding 2 female guinea pigs that fortunately were already sharing the same cage and appeared to get along. We finally found these two at the Chesterfield location back on April 14th. After about a month we noticed one of the pigs getting substantially larger…guess what?! We were sold a male and a female and the female ended up being pregnant. Well that’s great…so the store gives me a free cage and says to separate them – what good does that do me now?! They also suggested returning the male for a female….well that’s too late because my children are now attached to them as family pets. So, now we waited to see how many babies she had. She had one and it appears to be a male so that makes the decision for us that in order to keep all 2 we have to spay the female. I tried to call Petco to tell them how I have spent over $500 in the last few months at this store and was hoping to be reimbursed to have the guinea pig spayed. She proceeded to tell me I should look for veterinarian services as they do not offer them and I was free to return the male back to the store of purchase for refund. What crap! At least Petsmart provides and would probably reimburse me for these services. Such horrible customer service – and it WAS ALL THEIR ERROR!

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Paul December 28, 2017 at 6:50 pm

Will be interesting to see if they monitor the comments.

Daughter flew in for holidays.
Bought me the a Wonderwoof Canine activity tracker at Petco. $95.00.
Box does not have the charger and other items. Item is useless.
She flew home – no idea where the receipt is.
Store told me they won’t exchange item or replace the missing parts.
1-877-738-6742 same thing.
1-858-453-7845 Customer service same thing – but told me to throw it away…
Wonderwoof web site doesn’t work. No phone.
No one answers the operator option at 858-453-7845

I advise everyone use Amazon, Chewy or Pet Smart for real service.

Petco will sink in the new world today – can’t happen fast enough. It’s not 2000 anymore… Amazon changes everything.

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Bradford Johnson November 10, 2017 at 8:47 pm

I’m running out of ways to contact your company. I have been a customer for three or four years and a week or so ago I placed an order for my dog food and it had free shipping offer if I was over $29.00 and the food was under that a few dollars so I added some rawhides to get over the $29.00 free shipping. Okay, 3 or 4 days later I got a little box with rawhides but no iams 27 lb. dog food. That wasn’t very nice …. what do I do to get the dog food? It’s not showing up and everytime I’ve done this type of order the two came in the same box so I’m thinking your company missed sending the food, okay …. You can find me by my acct. by my email address and my shipping address is: Belleview, Mo. 63623-6300

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disgustedwpetco November 8, 2017 at 9:55 am

I went to your Yonkers NY store # 1714 yesterday; Nov. 7, 2017 around 4:30- 5pm to rescue one of the adoptable guinea pigs. The indifference I was met with bordered on rude. Only the cashier tried to find anyone to help me, when she knocked on the “employees only door” someone popped their head out, & quickly tried to close the door. I told her “before you shut the door in my face! there is no one on the floor to help me”. The cashier called “mike” over the pa. I watched Mike try to get another employee to help instead. While I watched them each try to avoid helping me, I walked over to them and just stated; I want to see the adoptable guinea pigs. what upset me so is that this was no a supermarket with inanimate things on shelves; these were helpless, live animals and I was trying to do the right thing for one of them. Mike brushed me off! saying they had several as he walked away from me! I had to break it down further for Mike; I’d like to see one. We walked over to a cage marked “adoptable female”. Is that her? I asked; no it’s not and he went to find out which were adoptable. No one in that store knows crap or gives a crap. If they are paid minimum wage it’s still too much. Turns out, that was the adoptable pig. He actually said to me; I don’t know anything about them, do you want her? If it wasn’t for the fact that I wanted to rescue her; I would have walked out, because either he was deliberately playing stupid or he just plan was stupid. I had to explain that I wanted to hold her and check out her temperament and not just point at her. It was raining hard and I really didn’t want to bring her home last night; I asked if they would hold her and he was only too happy to tell me “they don’t do that”. He went out of his way to display his boredom with me and the whole “doing his job” thing. I took her right home that night because I can’t trust the incompetents you hire to ever work to find the adoptables a home.

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Jane October 1, 2017 at 10:52 am

I have two dogs & have been a frequent Mishawaka Petco shopper. I will not be shopping there again unless it gets cleaned up & organized.
This store is hard to navigate because there are always huge pallets sitting in the aisles. It’s disorganized, as they say they are moving things around, but this has gone on for months.
The stock is low or nonexistent & when asked if they are getting more of a certain product the employees never have an answer.
It’s a shame to run a good business this way.

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Cathy September 7, 2017 at 3:02 pm

I have been a Petco customer for years. However, I will never patronize another Petco store.
I bought a harness for my little dog two months ago. I didn’t keep the receipt because it fit my dog and I liked it and wanted it. The material, after two months, next to the “o” rings pulled away from the stitching. It was apparent that the material was never captured in the stitching to begin with. I tried to take it back to the store and exchange it for another one just like it. (They still had the same harnesses on the rack.) I was told by an associate and the manager because I didn’t have the receipt and it was 2 months ago that I bought the harness. (they have a 30 day return policy) they would not allow me to exchange it. Why would I keep the receipt if the harness fit and I liked the harness! This was a defect from the manufacturer. There should not have been a question or reason why they would not take the harness back. I was not asking for my money back…I was asking to exchange it for another one just like it. If they can not stand behind their products with a guarantee, I have no business trading with Petco. They have lost a good customer. I not only buy harnesses at the store, I buy dog food, snacks and have my dog groomed there on a regular schedule. Never again! Terrible, terrible customer service!

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Natasha Gilchrist August 29, 2017 at 9:31 am

How as a corporate company you have your employees pay deducted for ordering supplies that should be ordered through a company vendor for the grooming salon. I will be calling to discuss this with someone. Again, when I have my family talking to me about the horrible management of this company I am thankful to have did most of my career in Military with great supervisors. I have been to school to understand leadership and management.

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Natasha Gilchrist August 28, 2017 at 9:09 am

Hello, I am writing on behalf of an employee. I have been working in HR for over 20 years and I don’t understand how you can write an employee up if your management is not on time to open store. If your manager opens the store after 8am but grooming opens at 8am and no one has a key to open grooming separately then how are you servicing your clients. You don’t have the staff to maintain the grooming services and clientele. Most days there is only person in the grooming salon to groom, answer phone, and provide customer services to clients that walk in. You expect to have a your employees work but you are not providing them the proper work environment to do so. You have a master groomer with over 17yrs of experience and gets treated like a first year groomer. This is find to be lack luster of the store and its management. It is apparent that no one from the Corporate office comes to really inspect the store. Your DM and RM are not doing their job.
I will not be brining my pets to PETCO or recommending this particular store to have my pet or any other groomed.

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Bruce August 16, 2017 at 1:21 pm

Apparently no one is home at the Milltown NJ store 4 days to try and get through to grooming. They have now lost a $1,500 dollar a year customer

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Catherine S June 27, 2017 at 4:18 pm

Grooming. I live close to the Forest Hills NY location which is relatively new. I used to bring the dogs (I have two) for grooming every 8 weeks. But when I tried to make an appointment I would phone and NO ONE in the PETCO grooming area would pick up. Several times I went to the store to make an appointment (and pick up a few things) only to find the groomer (yes I used the singular tense) was only available on specific days which did not work for me. FINALLY I switched to PETSMART which is 13 miles away from my home. But they (PETSMART) allow me to make an appointment on line with the choice of a number of groomers. Technology has provided a competitive edge with making appointments with PETSMART (a 13 mile commute) vs. the PETCO location less than 1 mile from my home. I am now planning a trip upstate and would like the dogs serviced while attending a ball game and the PETCO in Oneonta grooming center is not answering the phone. While I am not surprised – I had hoped that my experience with Forest Hills, NY was an isolated event – the fact that they are too busy to answer the phone – the cashier takes your phone number down for a return call and no one calls. You are truly DRIVING ME AWAY from PETCO.

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Peggy Matangos June 24, 2017 at 4:31 pm

To CEO-Jim Myers, CFO-Kelly Breitenbecher and COO-Tom Farello,
After reading all of the bad reviews and comments about Petco, I doubt writing this email will accomplish anything. I recently went into the Petco in Casper, WY. I was really impressed with the store until I saw the cats for sale and the deplorable condition the litter pans were in. The smell wasn’t too pleasant either. I approached an employee and told her how dirty the litter pans were and that it was unacceptable in a PET store to see this. Her response was and I quote ” they keep them clean for the most part”. The most part??? I must have been there during the other part. I watched her walk away and not do a damn thing about the litter pans. I proceeded to checkout and this was bothering me so much that I asked the cashier if there was a manager around. She said “that’s me”. So I proceeded to tell her what I told the other employee, to no avail. She replied and I quote,” I just cleaned them out this morning”. I said that’s impossible. I was there at noon. She then said,” well there are three cats in there”. There were only two and there’s no way they pooped that much since that morning. I told her there was no ‘WELL” about it. It was deplorable and unacceptable to see this in a PET store. I took a picture and I would really like for all three of you to see it, If you’d be willing to give or send me an email so that I may send it to you. I’m sure that Walter Evans would have never allowed this to happen. I can honestly say I will never shop at a Petco again. It seems that the bad experiences in Petco’s is nationwide. I really don’t know how you stay in business.

Peggy Matangos

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Peggy Turner June 18, 2017 at 10:30 am

I was in Petco store # 1980 Monday 6/12/17 and was helped by a young man named Daniel I want to commend him and would like him to be recognized for his EXCELLENT customer service he was very informative on products ,extremely helpful and very patient with me it is a pleasure to shop in this store.

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Jennifer F April 15, 2017 at 10:02 am

This past week I have gone into the petco location that is nearest to my home. The one in Wauwatosa, WI. Deaoite the reservations I already had with that particular store in reference to there horrible customer service I figured I would give them another chance because it is the most convenient location considering my work schedule and grooming hours within the stores. Bad idea!
I went into the store twice in one week, both within the grooming salon’s business hours and was told there was no one in to service my dog. The worst part of this all is that I called the grooming salon and spoke to an associate the night before I returned a second time in hopes of avoiding the same situation. He even checked the schedule to assure me that a grooming associate would be in at 8am when the salon opened. I understand not always having associates available but on that case the managers should step up and be able to do the work. I can guarantee you that I will never step foot in that location or any other petco store ever

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Crystal hall March 5, 2017 at 9:16 am

I feel like corporate is running me around and dont want to take care of my issue! Ive call and called and no one is getting back to me. I just want someone to.call me to tell me why petco store on hull st rd sent my guinea pig back when i was told they wouldn’t send him no where but to the vet. Can someone call me back? That was my fur baby/kid… they just looked at it as a sale but to me he was my kid.. I need to know why they lied to me and shiped my baby boy back! Answers please!!!!

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disgustedwpetco November 8, 2017 at 10:02 am

what?

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Angela Pagliuca June 25, 2016 at 4:18 pm

Hi. Wanted to suggest something on behalf of cat lovers, bird lovers and environmentalists in general. Outdoor cats are known to kill many small animals, and many people have expressed a desire to have something done. An idea I had is to have Petco and other pet chains/franchises join a group that will agree to offer deals to cat owners who have proven through video, pics, etc that they have implemented these cat friendly and nature friendly changes.

I have petitions on care2 and if you like I will send you the links. If you need support for this plan I may get you some on-site. People are eager to save backyard birds and small helpless animals, and do it in a way that is comfortable for the cats and their owners.

This may seem like a small thing but trust me the lives lost are astronomical. It feels wonderful to be able to do something in some way for these animals I see every day.

Thank you so much! I think together we can make amazing changes! And you will get the credit and the advertising for potential customers.

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maria winter April 15, 2017 at 4:46 pm

Angela, have you ever heard of, ” The food chain”? When I let my cat out , some people tell me that it may get taken away by birds of prey or wolfs, wild dogs or other. I still let her out. Why? I’m not going to clip her nails and leave her defenseless. She is part of the food chain. They have abilities to protect themselves and also to hunt, forage or gather food. All animals no matter where they live are made that way. For every hunter there is a hunted and the hunted is sometimes the hunter.
I love all animals but not one over the other. They all have the right to prey and be preyed upon. Birds are not helpless, Their beak is a powerful tool, as well as their talon and they take flight. For every bird a cat catches there are thousands that fly away. More birds are killed by cars and planes then cats. The cats prefer rodents and fish but any small animal including lizards will do. Your not going to defend lizards too, are you?

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standingcourage April 29, 2016 at 2:07 pm

Lawrence J. Ellison President, Jodi Watson, SVP,
Greetings. In your recent press release comments about “Accelerated Growth Plans”, does that mean petco as a company will double (even Triple) charge credit card purchases? Then deal with argumentive & suspicious customer service managers like “Michelle” to explain bizarre collection practices. My recent online purchase was one of your targeted scheme practice, to date I have not given refunds to my initial purchase of $46.55 total purchase, and additional $29.45 charges to my credit card.
standingcourage, Ex customer

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George Mandell March 7, 2016 at 6:04 pm

Petco And Shoreline Veterinary Hospital Showed True Colors By Denying Greyhound A Chance to Survive Pit Bull Attack.

by Oliver West
March 7, 2016

March 6, 2016, 9:58 a.m., a brisk morning in front of the multi-national corporation known for A-Z pet products, grooming, nail care and vaccine and heartworm testing clinics provided by their subsidiary company named Vetco. Several pet owners and their pets waited for the doors to open for the Sunday clinic but instead were witness to an vicious attack by a pitbull mix who targeted a greyhound named ‘Tommy’ and began ravaging the gentle dog as pet owners feverishly kicked the pit bull in attempts to get it to release it’s powerful jaws from the now weak and bleeding greyhound who sustained multiple injuries in the matter of seconds.

The greyhound’s owner, Ronni Mandell of West Haven, Ct., a long time customer (since 2000) of Petco and it’s clinic that provided more affordable vaccines and heartworm testing than most veternarians but now she is re-thinking about ever using them again. She has a female greyhound at home, who needs the 6-1, which Tommy was to receive had the incident never occurred.

After the attack, Milford Police were summoned to the scene and the officer interviewed pet owners/witnesses, the couple about their pitbull who allegedly slipped out of it’s leash, collar and also got out of the car before proceeding to attack the greyhound, then concluded talking to Mrs. Mandell, who was visibly upset and heartbroken over the incident and pleaded with Petco for their support in the matter but to no avail as Petco Store managers and associates didn’t even assist nor were they concerned over the attack.

Mrs. Mandell and Tommy were driven to Shelton, Connecticut to the Shoreline Animal Hospital by a Vetco employee where Tommy was immediately cared for and it was determined that the wounds were much more serious than expected. His face was savagely chewed and mangled with a tooth hanging, his leg showed bite marks but most distressing were bites and deep gashes in his chest area where it was discovered one lung collapsed and the other lung filled with air due to many deep puncture wounds and tears from the power jaws from hell. Mrs. Mandell was then told that he would need a lot of care and a hospital stay amounting to several thousands of dollars with NO GUARANTEES due to the seriousness of the wounds but at least attempts could be made to give him the best fighting chance but without a caring corporation to come to his aid, the owner was left with no other alternative but to give the order to put ‘Tommy’ down. Shoreline Animal Hospital was somewhat courteous but they wouldn’t continue working on Tommy without money and after given the permission to put Tommy down, which Mrs. Mandell didn’t want to do, they said they would need the $300.00 for cremation procedure before it could be done. In other words, they would hold the body ransom without payment.

Mrs. Ronni Mandell is somewhat thankful for the few good people of Vetco, the many concerned customers and the Milford Police Department for their concern and caring assistance but as far as the big players that really counted, she condemns all of them for leaving her and Tommy out in the cold and who have left an indelible horror in Mrs. Mandell’s memory of this event where compassion by corporate charlatans who profit as caring pet suppliers and medical professionals was non-existent.

The owners of the pitbull, Mr. and Mrs. Francis Krugel of Shelton, Ct. say they will pay the medical expenses, but given the facts of no leash, no collar and loose in the parking lot doesn’t add up and it adds further darkness into the mix. An investigation of the owners and testing of the dog must be done and the fact that this dog has tasted blood from it’s prey and now may be a full-fledged predator or has been one in the past who could bring harm to other animals and children.

A loss of a beautiful and loving pet is hard to recover from when illness strikes but this leaves lasting, horrible images of a pet being mangled right in front of you is going to be truly difficult for Mrs. Mandell to get over.

The ironic thing about this entire story is that Petco often sponsors Greyhound Adoptions with Penny Zwart of ‘Pups Without Partners’ and ReGap of Bethany to place retired racers in good homes. Tommy came from ReGap but Penny also knew him well and everytime he saw Penny he went crazy with excitement because they also had a togetherness bond-she nursed him back to health in the past before his adoption by Mrs. Mandell. Yes, Petco excels with putting on the bottom line corporate front by giving very little and increasing the bottom line a lot. Both Penny of Pups and Eileen of ReGap should be commended for constant dedication in what they do.

Be careful and be wary of using these businesses in the future, they are not what they seem, especially in unforseen instances like this, they are not willing to band together to help.

Contact:
Mrs. Ronni Mandell
(203) 745-XXXX

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Amber January 9, 2016 at 4:37 pm

I have always shopped at PETCO for my animals and usually am satisfied. Until today happened. I have a lump in my throat the thought of today. My husband and I took our two German Shepherd puppies to get trained at the store in Grants Pass, Oregon. We were told there would be only one other dog when I mentioned my puppies haven’t been socialized yet and never been out of our home since we brought them home. We get there today and find out it’s adoption day. They forgot to mention that when we scheduled the class. I am so mad because my poor little girl was so scared, she peed herself. Too much going on and they didn’t even THINK to warn us. Then we tried to get our money back and they refused. We asked for a manager, he refused us too and everyone tried to talk us out of it for awhile. Finally, a second manager came out and told them to refund us our money. I don’t know if I can look at PETCO the same way again. My puppies were seriously shaking. I am heartbroken. Is this how you guys handle your business? If so, I’ll go elsewhere.

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Linda January 28, 2016 at 11:26 pm

I just had a similar experience with Petco Manager in the Monterey CA Store. Mine was with a groomer and then when the manager called me he just escalated my experience to an even higher level of dissatisfaction. I am taking it to corporate just because they need to know and have better trained personnel!!

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Rita wang July 24, 2015 at 5:44 am

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Please contact us if any questions.

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michael warren November 11, 2014 at 8:37 pm

I went to the store: Petco, at 7333 Buffalo Rd, Des Moines, IA 50324
(515) 223-7785, to purchase a 5-1/2 year old male, cat, as an act of rescue. I was told to fill a form, which I explained what happened to my other cat at the hands of a man that put a pit-bull-mastiff upon him. It killed him, and the police were helpless.

I was so distraught, I sought another, like him and found it at the store indicated. I went to the managers and said, “Has anyone bought him?” They said no, he’s been locked in that small box for three months. I said, “I’ll take him, how much do you want?”

“Oh,” they replied, “we don’t sell the animal, a third-party vendor does that.” I applied and they rejected me. I have a surgeon, testimony and many other references. Then I found this woman, who keep the animals ‘stuffed,’ in crates, day and night, despite the risk of fire, didn’t trust the fact it might happen again. She didn’t meet face to face, this is from a paper I submitted, also I didn’t know Petco parcels out these money-making schemes to Animal-Slavers, as my cat selected was found with collar, yet no attempt was made by this ‘vendor,’ to find the owner, but degaussed the ‘chip,’ and reprogrammed it.

This form of theft, then resale, while stuffing the cats into unhealthy conditions for days, weeks, months at a time is Petco ‘Policy,’ for making money.

I’m doing a play, about lost and abducted animals, captured and re-sold by corporations that wish to join against this practice of ‘contracting slavers,’ to do their dirty-work for them. I will recommend Petco be on the list of those companies we do no support as suitable for ‘Animal-Rescue,’ efforts. Others will be welcome sponsors, and it costs no money to join.

Thank you,
Michael
West Des Moines, IA

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Rosa M. Arsuaga September 20, 2014 at 8:36 pm

I am herewith filing a formal complaint against a woman by the name of Cary Oliver. This woman works as a “groomer” in PETCO store located on 65th Infantry Avenue in Rio Piedras, Puerto Rico. This woman is an abuser, and does not know nothing about grooming dogs. I took my dog to have her nails clipped and this woman cut my dog nails and my dog was bleeding profusely. As a result of this woman negligence, my service dog acquired a fungus on her nails. I want immediately someone from PETCO headquarters contact me at 787-392-xxxx.

Rosa M,Arsuaga

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Sandra June 2, 2014 at 7:55 pm

I have tried to call your corporate office now for two days I have been transferred to the Philippines both times. I do not understand why you are giving american jobs overseas .I have been a consumer buying dog food and other items in your store for many years.. reason for calling is that I get online coupons daily from your store yet not able to use at the neighborhood Petco store , on line only Now I am totally discussed that your company is outsources jobs overseas .. and by the way they lied saying they were in San Diego when I asked “oh yes we are in the Philippines ” You list yourselves as Forbes Largest American Company REALLY!!!!

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