Panera Bread Corporate Office

Panera Bread Corporate Office Address

Panera Bread Company
3630 S. Geyer Rd Suite 100
St Louis, MO 63127

Contact Panera Bread

Phone Number: 314-984-1000
Fax Number: 314-909-3300
Email: Email Panera Bread


CEO: Ronald M. Shaich
CFO: Thomas Patrick Kelly
COO: Charles J. Chapman

Panera Bread History

Panera Bread began in 1993 when Au Bon Pain purchased the St. Louis Bread Company.  In 1999, Au Bon Pain sold it’s other restaurants and renamed itself to Panera Bread Company, realizing the huge potential of the brand.

In 2007, the chain purchased 70 stores from Paradise Bakery & Cafe, a Phoenix, AZ based company.

In 2008, Panera expanded operations into Canada.

Panera currently has over 1500 locations in 41 US states and Canada.  The Panera Bread corporate office is still located in St. Louis, Missouri.    The company’s locations in St Louis still operate under the name St. Louis Bread Company.

{ 393 comments… read them below or add one }

Former employee October 7, 2015 at 4:45 am

To whom it may concern,

I’m a former employee of the Concord, CA location. During my time there, I dealt with a female manager by the name of Rachel Rodriguez. In all my life, I have never been under the supervision of someone so absolutely rude. It took her months after I’d requested, to put me on the register and when she finally did, she’d make threats of sending me back to the dinning room because I had a hard time identifying some of the breads. Furthermore, I had no proper training from her or an associate trainer. I didn’t mind working for nine dollars an hour until I actually had bills to pay. When I asked for a small raise, I was denied. But I wasn’t upset. What upset me was when she started hiring kids in high school at ten dollars an hour and making them wait days before they were moved to other positions. Her horrible managerial skills aside, she has poor taste in conversation between coworkers, she is blatantly disrespectful and condescending. I worked hard for these guys and always learned from my mistakes. But it always seemed like I was a bad employee because I didn’t do something no one trained me to do to begin with. I’d like to say the General Manager was extremely awesome and is far more superior of a human being than Rachel will ever be if she keeps acting the way she does. My experience working for Panera was horrible and I will enlighten anyone I know who is thinking about applying there, what kind of people work there. Something needs to be done about her. Thank you for your time.


John October 5, 2015 at 9:37 pm

Pinole Ca location;
We left after spending $40 for one of THE MOST horrible dining experiences EVER. To start the restaurant was VERY dirty with food all over the floor and tables that have been left dirty for incoming customers. The staff looked less than presentable with an attitude to match. My wife and I ordered BLT sandwiches and they never told us they were out of bacon. We inquired about this after they brought out the good and they offered us no other options. Our children had the Mac and cheese and ended up sick. This location is a true disgrace to the company. Hopefully the company cares enough to reach out so a real discussion can take place. I will update as soon as I hear back from the company. Stay tuned.


Mike October 3, 2015 at 12:00 pm

Killeen Texas Panera Bread

Poor service. Waited 10 minutes to make an order while 2 other customers in front of me stepped out of line and departed the restaurant. One person at the register, not trained, repeated attempts by customers in front of me to place their order. No manager to react to the line or opening other registers. Dress code and the wear of lip rings by employees is questionable.


Larry Taylor September 30, 2015 at 9:59 am

When applying for a job, you complete the application and questionnaire, then wait for a few days/weeks and then, all of a sudden, the job to which you applied, re-appears on….with no contact from HR…why?


Alison September 30, 2015 at 9:39 am

I recently visited the Raynham location and was very disappointed with my order. We ordered 2 Frontega Chicken Panini’s and the chicken was cold and very pink. I brought it back up to the counter and the “cook” explained it was smoked that’s why it was pink. I guess I can understand that but very pink to me was a concern and the fact that it was cold. He shunned it off and watched me throw it away in the trash. Later I realized that they were made incorrectly…it was supposed to have red onion and basil on didn’t. I was also disappointed because we normally ordered the Cuban and the chipotle chicken Panini’s but they have been removed from the menu. That’s why we tried the new Panini offered. I will not be returning to any Panera any time soon.


C. Washington September 29, 2015 at 2:43 pm

Stopped by Panera yesterday for French Onion soup and salad that I had looked forward to. I was shocked when the girl informed me it was no longer on the menu. Just left Applebee’s after enjoying their French onion soup and salad. That’s where I’ll be.


Holli September 29, 2015 at 2:14 pm

My son (17) recently applied on line for a job at your Stuart/Jensen Beach, FL location #203324 2750 NW Federal Hwy. After several weeks without a response, he called and they said they would get back to him in a few days. That never happened. I called spoke to supervisor Bree who said she would talk to her manager Meagan and call us back in a few days. That never happened. My son called a 4th time and this time they said can you come in to interview in 1 hour, he said sure. He was so excited to finally be able to talk with someone. He got there 5 minutes early and found out the manager wasn’t there yet. When Meagan did show up, she asked a few questions, basically what his plans were for after high school. He responded that he had wanted to further his musical talents, wasn’t planning to go to college, couldn’t afford it… She then told him he had no ambition. She kept pushing education saying that “what are you going to just hang out and bum around town”? (Her words). He tried to elaborate on his talent but was so upset by her rudeness he didn’t bother. The interview lasted 8 minutes, if that! She told him she was looking for people who were ambitious. Well if she is wasn’t so rude and ignorant he may have told her that he was extremely ambitious… that he had been writing music since he was 11, taught himself to play the guitar, drums and piano. Started a band at 15 years of age, had t-shirts and business cards printed, recorded their 1st CD and the band is playing at the local Pineapple Festival in November. He saved every penny he got from birthdays, Christmas… bought his own guitars (3), full PA system, amps… that’s pretty ambitious to me. He is an awesome kid and it kills me to have someone like her try to make him feel inadequate.

This is the verbiage from your website… “Support…value, uplift, create and strengthen”
this was not what your Manager Meagan did on this day. Very saddened by her attitude!


Jodie September 27, 2015 at 6:47 pm

I enjoy Panera’s service and products, but have to say I was greatly disappointed when I visited your Dedham Massachusetts location on 9/27.

A bowl of your squash soup was brought to our table and as I enjoyed its wonderful flavor I found a plastic wrapper in the soup. When I brought it to the counter and asked the manager for some more soup but without a plastic wrapper this time, he stated “I can’t guarantee you wont find any plastic in the soup,,,unless I go through all the soup”.
I have a problem with this response and hope it is just the manager and not Panera that finds it impossible to serve soup without foreign articles inside.


James Robinson September 24, 2015 at 5:12 pm

Dear Sirs,

I wish to complement you on a very good meal. Last evening, after a very busy evening, my wife and I decided to pick up a take out meal at your store on Florida Avenue, in Hemet,California. My wife loves chicken salad sandwiches, especially yours, and I selected the Chicken avocado, cobb salad. We hurried home , put away the refrigerated foods we had purchased and then sat down to enjoy our dinner. I have to tell you the salad I had selected was not only delicious, but I did not find a wilted or browned piece of lettuce in the entire thing. it was completely fresh and I ate every scrap. This was at nearly 8:00 in the evening. I just felt compelled to share this with you, as I can surely say, I have never had a salad from any kind of fast food establishment that was so good. i will surely order it again in the future. My wife thoroughly enjoyed her sandwich too. Kudos to your restaurant and it’s staff.


James Robinson


PENNY iNTRIAGO September 24, 2015 at 4:51 pm



Brigid September 22, 2015 at 8:54 pm

Hi, I recently stopped at my local Bread Company (Arnold, MO) and purchased 2 bowls of Broccoli Cheddar Soup. For some reason, this time over any other time I have purchase this soup, it was very runny and I am afraid to try it again. I would appreciate hearing from you regarding this experience. Thank you.


Jake September 22, 2015 at 1:04 pm

I’m sick and the only thing that sounds good to eat is French onion soup from Panera. So, I drove 10miles out of my way to find a Panera only to find out that French onion soup has been taken off the menu. Sooooo disappointed.


Jessi Pearl September 20, 2015 at 3:02 pm

The other day me and Terry had to go to Blacksburg by transit and ended up getting stuck in Christiansburg broke and hungry. 
We called some one to pick us up but the man we live with told her to just leave us there. So we walked around asking for money so we could at least ride the bus in the morning, we knew we’d be homeless for the night. People looked at us like bums and like we were dirty. 
I was scared to death since I have a broken leg and low immunity, I was so scared I was going to die that night having to face the elements. It was getting late and we only had some cookies from the mall that morning so we were starved. So Terry said, “Let’s go to Panera and see if they will at least let us have a loaf of bread then we will look for some where to sleep tonight.”
I was embarrassed and crying but tried to look sane when we walked in there. Terry talked to the girl behind the counter and let her know what happened and she talked to her boss and she said it was ok to give us a loaf. They gave us two and some cups to get drinks and I couldn’t stop crying. Then the manager came out and asked if we would like them to call us a cab, we told her we didn’t have but but she said it was fine they would cover it. We said no a couple of times before Terry gave in. They gave us money for the cab and then some as well as a note that read “we hope your night gets better love panera if you need anything else let us know :)” they even offered us soup but we didn’t want to take more than what they already gave us. They were so kind and didn’t make us feel like bums, we felt like human beings again. 
So if you are ever in Christiansburg go to Panera and tip well, those people really saved our lives and they didn’t even know us.
So thank you Anna Conroy, Travis Devinbaug, Jenna Foster, and Sam Evans. I think Gandhi who said “Be the change you wish to see in the world” and that seems to be what they live by.


Jennifer September 17, 2015 at 11:03 am

It’s kinda sad me and my mom come to eat here today and find the most disgusting and disturbing scene. I have already contacted corporate and they tried to call the store 3 TIMES and no answer!
If I see sugar ants ALL OVER the pastry area on the bear claws and brownies and etc and speak to the manager and he pulls the tray out and then puts it back in and DOES NOTHING!!!
And to have corporate call to try and have them pull those items and no answer and seeing people eating this NASTINESS is just very disturbing!!!!


angela webb September 16, 2015 at 8:35 pm

One of the two nites that you serve potato soup and your Centerville,Ga runs out of it at 6:00 pm. What a way to run a business or is anyone running it? I drove over 15 miles one way just for that bowl of soup not counting my time wasted. I am not very happy.


Amber September 16, 2015 at 7:26 pm

Hello. I am contacting you regarding the french onion soup. I was informed by one of your locations that your company chose to discontinue the french onion soup. This upsets me greatly because the french onion soup is the main reason why I’m a customer of Panera Bread. The soup is my absolute favorite, and discontinuing it is a very unwise descison. I have been a frequent customer of the company for well over 10 years. I would greatly appreciate it if you retract your decision, and that you keep the french onion soup as a regular menu item. Panera Bread is one of my favorite restaurants, so please do not get rid of this soup. I really hope the company will change their mind on this. Thank you!


Melissa September 17, 2015 at 2:20 pm

Yes, please bring back the french onion soup!!! That has always been my go-to when I’m sick or stressed out…I don’t have other coping mechanisms, Panera!!!


Mark Alleva September 15, 2015 at 8:41 am

Been a fan of your salads for a while now until recently.I frequent your Merriville, Indiana store and always use the drive-thru, now I’m not a complainer but,the last 2 visits the chicken Cobb salads were pitiful!!! Wish I could send you the pic I have of the last salad!!! Over $9 was spent,I received a dinner roll,less then a handful of salad,4 croutons,and 5 little pieces of chicken crumbs that was all in that box.I have not been back! Thank you


Roger D September 8, 2015 at 6:47 pm

My wife and I had the worst experience at your Plaistow NH. Store! For one when you have avocado on the menu and you order we were told oh the avocado is not available they are hard as a rock so DON’T put it on the MENU or say temp. unavailable. Also when my wife ordered a water they said oh its free rang us up and handed us literally a 4 oz cup meanwhile after we sit they handed other customers regular size for water! The huge thing is my wife went to get here water from the fountain machine there was water and ice on the floor no signs and she slipped! No ONE asked if she was ok I went to complain and the woman that was sweeping at the front said she will get to it when she gets there. mean while 15 minutes later I get our food she is just getting to that side of the store she said in a bad manner I’M GETTING THERE! I did not say anything to warrant this remark. meanwhile I saw 3 other people slip on same spot until they swept it not mopped and put a sign total time between us complaining 35 minutes! We are now not sure if we want to go back as we are scared of another bad experience!


Cynthia Veach August 31, 2015 at 6:52 pm

I am a sixty three year old women with a proven employment record. i applied on-line to get a part time job. Truthfully, looking to start my second career after retirement. It took me three times to get the application and the test sent forward. i have a degree in psychology and several classes toward a Masters in Educational Technology. I graduated while working full time with a 4.00 average. Your psychological test ask several question that i felt did not provide enough information to make a determination. that mast have been why my results came back that i was not Panera Quality.
The manager informed me while I was finishing my lunch. Just before she came over I noticed the young girl cleaning the dining area, she had no real life in her, she barely moved, she watched as a customer trying to maneuver two young children to a table and carry a tray but never offered any assistance, orders were slow getting out, the same supervisor who came to talk to me had to make sandwiches before coming out. i felt bad that i didn’t meet your psychological standards, but you know you missed out on a potentially good employee. You may want to re-look your psychological test because i know folks where i live are not impressed with the operation.


Al August 29, 2015 at 6:34 pm

I’m big fan of Panera Bread, being That I travel a lot on business its great place to grab some good food. I have concern with Cafa 1251 in Rancho Cucamanga Ca on Foothill Blvd. This cafe is one I try to avoid due the service is very slow. The personal and Management Team lack urgency and friendly customer personality is missing. We come here they get the orders wrong soups are cold. Today we are here and the restrooms are dirty the Ice Machine is dirty with black slime behind the ice cube outlet. Store AC is not working the host that brings the food his Forehead was sweating making it not very appealing. So disappointed I have spoken with management before they keep saying sorry we will “get right”. This will be the last time we come to this location! Shame it’s the closest one to our home.


GP August 14, 2015 at 8:26 pm

Why doesn’t the Hunt Club location in Ottawa keep the menu items to closing time. It has happened to us a few time that we have gone in only to find out they have run out of the menu item we want. Specifically this evening it was the quinoa soup bowl. We were there at 7:30 pm!


Stan August 11, 2015 at 11:55 am

I keep asking my local store personnel when they will be producing onion bagels. They keep telling me that they get a lot of requests for them, but so far, no onion bagels. I spoke to a manager today to find out what might get the ball rolling so that onion bagels could be added to their menus and he told me that corporate is the only place that can autherize its production, so, PLEASE AUTHERIZE ONION BAGELS, at least here in the Midlothian, Virginia area.


sybille velocci August 7, 2015 at 12:11 pm

I was at Panera Bread in SUNRISE , FLORIDA on 8-6-15 store # 4710…and picked up my to-go-order #781 in the amount of $ 22.45…. when I got home and checked my order, the salad dressing was missing..there were 4 CROUTONS in my order that I payed 29 cents for REALLY ??? and there was a piece of bread thrown in there and it looked like someone had eaten on it…..the service was not friendly..and when I asked for other items the sales girl looked annoyed…..It was not a nice expierience and it was the first time for me ordering to go at Panera…even in the salad there were only 2 pieces of chicken…anyway, it was very disappointing…Thank you for your time..hope you can make improvements


corcutt August 6, 2015 at 3:16 pm

Your Panera Cares location in Dearborn Michigan in totally out of control. All the help are very kind and hard working but the amount of people coming into that location ….well dressed….ordering tons of food and baked goods and putting a dollar in the box has left me completely unnerved. I think you really in to change your caring model as it is not reaching the right people…people in need. Previously I would always leave more that needed for my meal, but today had to tell the clerk that I would be no longer supporting those that can well afford a meal. The kicker is after people order $40 worth of food they don’t even clean up their dishes. It was a great idea and very thoughtful….your intentions were good……but this isn’t working.


Joe Corizzo September 28, 2015 at 8:45 am

mrs. and i went to your store on hwy 21 in covington ,la. for lunch. went for French onion soup and steak and cheese sandwich. planned the lunch the day before. well no onion soup and when the steak sandwich was made the sandwich had so little meat in it and the caramelized onions were not cooked through. in summary i had been given a bread sandwich. reminded me of why i don’t go to subway any more. it was bad. hope this helps your future Q C don’t know if another chance at panera’ is on the agenda. too many places to eat to be served what you don’t want


Kimberly High August 5, 2015 at 12:38 pm

I am at my wits end. I am an Executive Assistant who is required to order lunch daily for the C-Suite. Additionally, I order for meetings. We call upon Panera Bread regularly; whether it is catering or a pick up. There was a glitch on the website where I received messages stating I was not authorized to place an order. I found that odd and attempted to order again and again. Finally, the third order was approved and I received a confirmation email. The next day three orders were received for me, by another admin. I called immediately, explained what happened, was told that they could not come back to pick up the food and that my card would be credited for the two extra orders. I have been calling ever since; but to no avail. The bigger issue for me is that everyone has been extremely helpful except Wes. He turned the issue around and made it my fault because he called me back and I wasn’t available. Needless to say, I’ve called several times from June until August. Additionally, when I told him that I did call him back and he doesn’t answer his phone, he subsequently put me on an endless hold. I held until I had to go to a meeting. I then called back (10:30 a.m.) asked for Wes and was placed on another endless hold. What I find to be odd is that usually when someone is holding for a period of time someone will pick up, regardless of who the person is holding for. Lastly, I contacted Wes for the last time on 8/5. He was very dismissive and told me that he would refund one, but not the other. When I didn’t accept that he hung up on me. I didn’t raise my voice, curse, threaten or perform some other method of verbal abuse. I do not understand why it has come to this. I would like to have resolution to this as I have to reconcile my expenses. Who can I speak with?

What I don’t understand is how can Panera agree to refund my card and then rescind that? We are honest, faithful customers who patronize your establishment constantly.


Isaac Pino August 4, 2015 at 7:56 pm

Hello Panera Bread LLC!
I was your employee in Production and in Sanitation. My time of service was from 4-17-2013 to 7-13-2015. I wanted Important people to know that I had resigned my position with Panera Bread, but I also wanted them to know , I don’t know if Nancy in human resource has explained why I resigned when I truly didn’t want to. I was working in the FDF in 183 where Mourad and Linda are Running. I hope you know that my number one reason for leaving Panera Bread was because of your employee Garrett A. Johnson who is a lead at night sanitation. He has been verbally harassing me at night, Im disappointed in myself because I haven’t mentioned anything about it to anyone. I have doubt with this for a year and a half. It started around the time when your other employee Janiro Kennedy passed away. I have not mentioned anything to anyone because I didn’t want to seem like a big baby. I wanted to say something but because Garrett A. Johnson was a lead I felt he had power to get rid of me. I didn’t want to leave and I feel like im leaving and something isn’t being resolved. I made a exit report but I hope that the information was giving to you. Im not happy that im not eligible for rehire, but that’s ok. im glad I had said something before I left so that way Garrett A. Johnson can’t harass another employee. I surely will miss Panera Bread LLC . Thank you for the opportunity and I hope Panera continues to do well. I contacted Linda to see if I can come back, but unfortunately not eligible for rehire. Please don’t let an employee harass another one. Thank you for your time. Isaac Pino.


Joely rivera August 2, 2015 at 2:24 am

I will like to start off by saying I enjoy Panera bread. I work at a hospital up the street and I come weekly to eat. I have experienced something that bothered me . Olivia Flores ( Youree Dr. shreveport, LA location) took my order. I kept watching her ask a young man to serve me because she did not want to. I watched my food sit there for a while as she kept calling the young man to hand it to me. (He was busy cooking) as he handed me my food I kindly ask him “did she not want to serve me” and he responds “yeah kinda sorta maybe” and laughs as he walks off. I come again to eat lunch and she is there with the same attitude . I no longer feel welcomed or even comfortable. I called the manager on duty and feel asthough he didnt do his part because it happened again. I would appreciate for someone to handle this. If not that i dont plan on coming back as much as i love the food.


Joy July 31, 2015 at 2:21 pm

The Panera at the Orange Mall in Org. CA. is a busy cafe. The manager is ineffectual and need to be replaced or re-trained. I was there today about 8:30 AM and there were no more than 8 bagels in the baskets. I witnessed a customer asking for more bagels and the manager replied, “NO” and no apology. The customer left and made a VERY unhappy comment. This is not a one time experience with me as I have left the cafe by 9:30 AM, still no bagels. I have questioned another cafe manager, at a training cafe and was told it was company policy to maintain a certain amount of popular bagels so the customer is happy and returns . Why is this not a practice in Orange?
At the Orange location I must say that Bertha the employee that cleans the tables and brings you the food is a jewel. She keeps the cafe running perfectly from cleaning glass in the door to having the coffee pots always full, She is always working with a friendly smile and hello. A Fantastic employee! She makes each visit a happy experience.-


Tim July 30, 2015 at 2:17 am

Dear Ronald M. Shaich,

You’re store in Palm Springs, CA, Store number 601356 has a manager issue. Zara the lady that runs the place and Sean the Associate manager (I think), his position label might be something else. These two have torn that store to the ground. Just tonight, 7/29/2015, two great associates put in their two weeks notice because Sean harasses employees constantly and has absolutely 0 people skills. I am truly shocked as to how a person like this can be in charge of anyone. You want Panera Bread to be a place for people to come and work, care about their job and be proud members of a team that gets it done? You need to seriously start with new management. Nobody should have to be harassed every single shift. One of the two associates that placed their two weeks notice called off one single time in the 4-5 month span that she was working because of a medical issue. The two managers above made “jokes” about it every single shift and Sean specifically would talk down to all associates like he was a dictator. There is a difference in being just a manager and a leader. Every single manger that is put in charge needs to be a leader in this type of work. If they continue to dictate everything then there will be no associates for them to yell at. Anyways, Panera Bread seems like a decent company from the outside but on the inside it’s a whole other story.

Pissed off customer.


TW July 29, 2015 at 12:39 pm

First of all, Panera has made it very difficult to register complaints. Throwing up obstacles, I guess, makes it more likely that griping customers will just give up and not trouble the company with criticism. So here’s my complaint:
My Panera promised me free coffee during July. When I went to one of the Dunwoody, GA, locations at around 11:00 today, I was told rather brusquely that I had no rewards. Last time I checked today is the 29th of July, so Panera has obviously found some way to cheap out on its promise to me.
Not only is Panera requiring more purchases to get rewards (now 8 and counting), but it is also not following through on its promises. I have spent a lot of money at Panera over the years, and I have become disgusted with its miserliness and poor customer service.


Christy Wellman July 28, 2015 at 1:17 pm

I worked in a very busy area located in the University area in Charlotte, NC. A business where multiple people order delivery at lunch every single day M-F. Being that it is difficult to get away from my desk at lunch, I was please to find that our local Panera Bread will deliver. However, I was incredibly appalled to learn that PB charges a $3.00 delivery fee, none of which is given to the delivery driver who provides their own way of transportation, but “that there is still an option when placing your order online for a delivery driver tip.”

Shame on you PB. Another form of corporate greed at its finest. I will make sure everyone in my office is aware of this unfortunate circumstance, and will continue to support another local delivery service instead.


Visar Deliu , Amra Suljic July 21, 2015 at 10:54 pm

This is an addition to out previous comment. The cashier is Richard and our check number is 457620 .


Kenny July 21, 2015 at 12:03 am

You have some serious issues at the Victorville, CA. store. Constantly dirty dining room, out of products, and rude employees. I posted on YELP, and am not alone when it comes to the problems. You need to read the comments in YELP. I believe it must be a management issue. I have been to other Panera restaurants and like them. I have never had a good experience at the Victorville, CA restaurant.


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