Panera Bread Corporate Office

Panera Bread Corporate Office Address

Panera Bread Company
3630 S. Geyer Rd Suite 100
St Louis, MO 63127

Contact Panera Bread

Phone Number: 314-984-1000
Fax Number: 314-909-3300
Website: http://www.panera.com
Email: Email Panera Bread

Executives

CEO: Ronald M. Shaich
CFO: Thomas Patrick Kelly
COO: Charles J. Chapman

Panera Bread History

Panera Bread began in 1993 when Au Bon Pain purchased the St. Louis Bread Company.  In 1999, Au Bon Pain sold it’s other restaurants and renamed itself to Panera Bread Company, realizing the huge potential of the brand.

In 2007, the chain purchased 70 stores from Paradise Bakery & Cafe, a Phoenix, AZ based company.

In 2008, Panera expanded operations into Canada.

Panera currently has over 1500 locations in 41 US states and Canada.  The Panera Bread corporate office is still located in St. Louis, Missouri.    The company’s locations in St Louis still operate under the name St. Louis Bread Company.

{ 372 comments… read them below or add one }

Al August 29, 2015 at 6:34 pm

I’m big fan of Panera Bread, being That I travel a lot on business its great place to grab some good food. I have concern with Cafa 1251 in Rancho Cucamanga Ca on Foothill Blvd. This cafe is one I try to avoid due the service is very slow. The personal and Management Team lack urgency and friendly customer personality is missing. We come here they get the orders wrong soups are cold. Today we are here and the restrooms are dirty the Ice Machine is dirty with black slime behind the ice cube outlet. Store AC is not working the host that brings the food his Forehead was sweating making it not very appealing. So disappointed I have spoken with management before they keep saying sorry we will “get right”. This will be the last time we come to this location! Shame it’s the closest one to our home.

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GP August 14, 2015 at 8:26 pm

Why doesn’t the Hunt Club location in Ottawa keep the menu items to closing time. It has happened to us a few time that we have gone in only to find out they have run out of the menu item we want. Specifically this evening it was the quinoa soup bowl. We were there at 7:30 pm!

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Stan August 11, 2015 at 11:55 am

I keep asking my local store personnel when they will be producing onion bagels. They keep telling me that they get a lot of requests for them, but so far, no onion bagels. I spoke to a manager today to find out what might get the ball rolling so that onion bagels could be added to their menus and he told me that corporate is the only place that can autherize its production, so, PLEASE AUTHERIZE ONION BAGELS, at least here in the Midlothian, Virginia area.

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sybille velocci August 7, 2015 at 12:11 pm

I was at Panera Bread in SUNRISE , FLORIDA on 8-6-15 store # 4710…and picked up my to-go-order #781 in the amount of $ 22.45…. when I got home and checked my order, the salad dressing was missing..there were 4 CROUTONS in my order that I payed 29 cents for REALLY ??? and there was a piece of bread thrown in there and it looked like someone had eaten on it…..the service was not friendly..and when I asked for other items the sales girl looked annoyed…..It was not a nice expierience and it was the first time for me ordering to go at Panera…even in the salad there were only 2 pieces of chicken…anyway, it was very disappointing…Thank you for your time..hope you can make improvements

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corcutt August 6, 2015 at 3:16 pm

Your Panera Cares location in Dearborn Michigan in totally out of control. All the help are very kind and hard working but the amount of people coming into that location ….well dressed….ordering tons of food and baked goods and putting a dollar in the box has left me completely unnerved. I think you really in to change your caring model as it is not reaching the right people…people in need. Previously I would always leave more that needed for my meal, but today had to tell the clerk that I would be no longer supporting those that can well afford a meal. The kicker is after people order $40 worth of food they don’t even clean up their dishes. It was a great idea and very thoughtful….your intentions were good……but this isn’t working.

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Kimberly High August 5, 2015 at 12:38 pm

I am at my wits end. I am an Executive Assistant who is required to order lunch daily for the C-Suite. Additionally, I order for meetings. We call upon Panera Bread regularly; whether it is catering or a pick up. There was a glitch on the website where I received messages stating I was not authorized to place an order. I found that odd and attempted to order again and again. Finally, the third order was approved and I received a confirmation email. The next day three orders were received for me, by another admin. I called immediately, explained what happened, was told that they could not come back to pick up the food and that my card would be credited for the two extra orders. I have been calling ever since; but to no avail. The bigger issue for me is that everyone has been extremely helpful except Wes. He turned the issue around and made it my fault because he called me back and I wasn’t available. Needless to say, I’ve called several times from June until August. Additionally, when I told him that I did call him back and he doesn’t answer his phone, he subsequently put me on an endless hold. I held until I had to go to a meeting. I then called back (10:30 a.m.) asked for Wes and was placed on another endless hold. What I find to be odd is that usually when someone is holding for a period of time someone will pick up, regardless of who the person is holding for. Lastly, I contacted Wes for the last time on 8/5. He was very dismissive and told me that he would refund one, but not the other. When I didn’t accept that he hung up on me. I didn’t raise my voice, curse, threaten or perform some other method of verbal abuse. I do not understand why it has come to this. I would like to have resolution to this as I have to reconcile my expenses. Who can I speak with?

What I don’t understand is how can Panera agree to refund my card and then rescind that? We are honest, faithful customers who patronize your establishment constantly.

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Isaac Pino August 4, 2015 at 7:56 pm

Hello Panera Bread LLC!
I was your employee in Production and in Sanitation. My time of service was from 4-17-2013 to 7-13-2015. I wanted Important people to know that I had resigned my position with Panera Bread, but I also wanted them to know , I don’t know if Nancy in human resource has explained why I resigned when I truly didn’t want to. I was working in the FDF in 183 where Mourad and Linda are Running. I hope you know that my number one reason for leaving Panera Bread was because of your employee Garrett A. Johnson who is a lead at night sanitation. He has been verbally harassing me at night, Im disappointed in myself because I haven’t mentioned anything about it to anyone. I have doubt with this for a year and a half. It started around the time when your other employee Janiro Kennedy passed away. I have not mentioned anything to anyone because I didn’t want to seem like a big baby. I wanted to say something but because Garrett A. Johnson was a lead I felt he had power to get rid of me. I didn’t want to leave and I feel like im leaving and something isn’t being resolved. I made a exit report but I hope that the information was giving to you. Im not happy that im not eligible for rehire, but that’s ok. im glad I had said something before I left so that way Garrett A. Johnson can’t harass another employee. I surely will miss Panera Bread LLC . Thank you for the opportunity and I hope Panera continues to do well. I contacted Linda to see if I can come back, but unfortunately not eligible for rehire. Please don’t let an employee harass another one. Thank you for your time. Isaac Pino.

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Joely rivera August 2, 2015 at 2:24 am

Hello,
I will like to start off by saying I enjoy Panera bread. I work at a hospital up the street and I come weekly to eat. I have experienced something that bothered me . Olivia Flores ( Youree Dr. shreveport, LA location) took my order. I kept watching her ask a young man to serve me because she did not want to. I watched my food sit there for a while as she kept calling the young man to hand it to me. (He was busy cooking) as he handed me my food I kindly ask him “did she not want to serve me” and he responds “yeah kinda sorta maybe” and laughs as he walks off. I come again to eat lunch and she is there with the same attitude . I no longer feel welcomed or even comfortable. I called the manager on duty and feel asthough he didnt do his part because it happened again. I would appreciate for someone to handle this. If not that i dont plan on coming back as much as i love the food.

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Joy July 31, 2015 at 2:21 pm

The Panera at the Orange Mall in Org. CA. is a busy cafe. The manager is ineffectual and need to be replaced or re-trained. I was there today about 8:30 AM and there were no more than 8 bagels in the baskets. I witnessed a customer asking for more bagels and the manager replied, “NO” and no apology. The customer left and made a VERY unhappy comment. This is not a one time experience with me as I have left the cafe by 9:30 AM, still no bagels. I have questioned another cafe manager, at a training cafe and was told it was company policy to maintain a certain amount of popular bagels so the customer is happy and returns . Why is this not a practice in Orange?
At the Orange location I must say that Bertha the employee that cleans the tables and brings you the food is a jewel. She keeps the cafe running perfectly from cleaning glass in the door to having the coffee pots always full, She is always working with a friendly smile and hello. A Fantastic employee! She makes each visit a happy experience.-

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Tim July 30, 2015 at 2:17 am

Dear Ronald M. Shaich,

You’re store in Palm Springs, CA, Store number 601356 has a manager issue. Zara the lady that runs the place and Sean the Associate manager (I think), his position label might be something else. These two have torn that store to the ground. Just tonight, 7/29/2015, two great associates put in their two weeks notice because Sean harasses employees constantly and has absolutely 0 people skills. I am truly shocked as to how a person like this can be in charge of anyone. You want Panera Bread to be a place for people to come and work, care about their job and be proud members of a team that gets it done? You need to seriously start with new management. Nobody should have to be harassed every single shift. One of the two associates that placed their two weeks notice called off one single time in the 4-5 month span that she was working because of a medical issue. The two managers above made “jokes” about it every single shift and Sean specifically would talk down to all associates like he was a dictator. There is a difference in being just a manager and a leader. Every single manger that is put in charge needs to be a leader in this type of work. If they continue to dictate everything then there will be no associates for them to yell at. Anyways, Panera Bread seems like a decent company from the outside but on the inside it’s a whole other story.

Sincerely,
Pissed off customer.

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TW July 29, 2015 at 12:39 pm

First of all, Panera has made it very difficult to register complaints. Throwing up obstacles, I guess, makes it more likely that griping customers will just give up and not trouble the company with criticism. So here’s my complaint:
My Panera promised me free coffee during July. When I went to one of the Dunwoody, GA, locations at around 11:00 today, I was told rather brusquely that I had no rewards. Last time I checked today is the 29th of July, so Panera has obviously found some way to cheap out on its promise to me.
Not only is Panera requiring more purchases to get rewards (now 8 and counting), but it is also not following through on its promises. I have spent a lot of money at Panera over the years, and I have become disgusted with its miserliness and poor customer service.

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Christy Wellman July 28, 2015 at 1:17 pm

I worked in a very busy area located in the University area in Charlotte, NC. A business where multiple people order delivery at lunch every single day M-F. Being that it is difficult to get away from my desk at lunch, I was please to find that our local Panera Bread will deliver. However, I was incredibly appalled to learn that PB charges a $3.00 delivery fee, none of which is given to the delivery driver who provides their own way of transportation, but “that there is still an option when placing your order online for a delivery driver tip.”

Shame on you PB. Another form of corporate greed at its finest. I will make sure everyone in my office is aware of this unfortunate circumstance, and will continue to support another local delivery service instead.

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Visar Deliu , Amra Suljic July 21, 2015 at 10:54 pm

This is an addition to out previous comment. The cashier is Richard and our check number is 457620 .

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Kenny July 21, 2015 at 12:03 am

You have some serious issues at the Victorville, CA. store. Constantly dirty dining room, out of products, and rude employees. I posted on YELP, and am not alone when it comes to the problems. You need to read the comments in YELP. I believe it must be a management issue. I have been to other Panera restaurants and like them. I have never had a good experience at the Victorville, CA restaurant.

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