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Outback Steakhouse Corporate Office

Outback Steakhouse Corporate Office Address

Outback Steakhouse
2202 North West Shore Boulevard Suite 500
Tampa, FL 33607

Contact Outback Steakhouse

Phone Number: (813) 282-1225
Fax Number: (813) 286-2247
Website: https://www.outback.com
Email: Email Outback Steakhouse

Executives

CEO: Elizabeth Smith
CFO: David Deno
COO: Roger Chacko

Outback Steakhouse History

Outback Steakhouse was founded in 1988 by Bob Basham, Chris T. Sullivan, Trudy Cooper, and Tim Gannon.

Outback Steakhouse is an Australian-themed restaurant, with an emphasis on casual dining and large portions at affordable prices.

The first restaurant was opened in Tampa, Florida.

Outback’s parent company changed its name to OSI Restaurant Partners in 2006.

In 2007 the private equity firms Bain Capital and Catterton Partners bought OSI Restaurant Partners for $3.2 billion.

The company became Bloomin’ Brands in 2012 and went public in August of 2012 at $11 per share.

Bloomin’ Brands operates the restaurants Outback Steakhouse, Carrabba’s Italian Grill, Bonefish Grill, Fleming’s Prime Steakhouse, Wine Bar, and Roy’s.

Outback Steakhouse has 979 restaurants in 22 countries throughout North and South America, Europe, Asia, and Australia, including over 100 locations in South Korea.

 

 

{ 178 comments… read them below or add one }

Darryl February 2, 2016 at 8:17 am

I have an experience I would like to share with you and I ask you to read this carefully.
This past Saturday night 1-31-16, I took my wife out to eat for her 49th birthday. We traveled 2hours to Durham, NC to celebrate. You may ask why we traveled two hours. Well, in Chapel Hill Woman’s Hospital were my son and daughter-in-law, they had just had my first grandchild, and we went there to take him out (because she couldn’t leave) to include him in on the celebration for two reasons. First, his birthday was just the week prior, and of course secondly because he just gave us our first grandchild. On a side note, I had just gotten a good report of my daughter and her grades in school. So, as you can tell I hope this was a pretty big night for a proud Father, Husband and Grandfather. Now being that is was my wife’s birthday she got to choose the restaurant. The restaurant she chose, out all the ones we could have to go was, Outback, which was fine by me I love steak and that blooming onion.
This is how the dinner went. We arrived and found a parking place, the restaurant was busy so we had to put our name in and wait one hour. I am not fond of that kind of wait but expected some wait just about anywhere you go on a Saturday night. My family gets out and joins me at the front and we set out under the porch until it just gets to cold for my wife. When our time came we were seated, and George took our drink and blooming onion order. Shortly after, our drinks came out, and a little bit later, our blooming onion came. My wife asked the server who brought the onion if she could get some ketchup. We sat and were talking and enjoying the onion, except my wife, who was waiting until the ketchup arrived. Then our waiter came by and seen our empty drink glasses and ask for a reminder of the type drinks we had, and said he would be right back, we called back quickly and asked for some ketchup and some small plates to go with the blooming onion. Then about five minutes later another server comes out with our salads, she asks if there is anything else, for the third time my wife asks for some ketchup, and we ask if we could get some more drinks. By this time the onion is more than half gone, but we all slowed down so my wife could get some and we could have something to drink with it. Well that server brought my wife some ketchup finally after about 20 mins. of waiting, but still no drinks. My wife did get some onion before it got to cold to enjoy, since her glass still had drink in it, but the rest of us had to wait. About ten more minutes passes and our food arrives, our glasses are still empty from the first time they were brought out. So, we have been seated for approx. 30-40 minutes with no refills and a cold onion. So, when this server arrived with our food, I asked to speak with the manager, which I have never done in my 44 years of going out to eat. Just before the manager comes out our waiter filled my tea glass, but my son and daughter still had to wait a bit longer. The manager came to our table and I started to try to explain my great displeasure, but before I even got started, she spoke up and offered some discounts for the problems, then asked if there was anything else. My daughter spoke up and asked us about her steak, which was ordered well done, but came with a little blood in it. The manager took care of that and also took our order for the “salad to go” for our daughter-in-law, who was still hospital bound. When she return with my daughter’s steak she asked if there was anything else, I again tried to explain my grievances and did manage to get out about my wife’s birthday, who was wearing a Happy Birthday tiara, and my grandchild’s birth before she hurried off. The manager did make good on the offer of a discount, but I have a question to ask you.
Do you think, that on my wife’s one birthday dinner, and a celebration of the birth of my first grandchild plus my son’s birthday, not to mention my daughter’s good job at school that a few dollars really mattered to me? Not one time did I hear any employee tell my wife Happy Birthday, nor the couple that actually took the time to hear the news of the grandchild, say a congratulations. It was by far the worst service I have ever received, and I thoroughly regret having taken my family to that restaurant to do our celebration.

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James Moore January 20, 2016 at 2:27 pm

To whom it may concern I know I’m only one customer but I do bring my family! I do think I deserve an apology! My dining experience from 12-10-15 was a so horrible its hard to believe! The restaurant management at Westover Terrace in Greensboro NC does not care! I know my 2 to 4 visits a month does not affect them but the new Texas Roadhouse sure appreciates their new business! Thanks for not caring!

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Gloria January 19, 2016 at 9:34 am

I will just outline our 2 1/2+ hour visit to:
Outback Steakhouse
24900 Sperry Drive
Westlake, Ohio 44145

Slow slow service
We had to ask for our drink refills, so for the most part we sat with empty glasses and cups. Ranch was asked for at least 3 times before it was brought out.
Unless they were growing the lettuce, butchering the cow, or baking the cake …our waitress was a new degree of slow.

Cold soup
The cold soup, which everyone had taken a bite of was taken back, returned, and passed out when we realized it was the same bowls of soup that were taken from us, and that the waitress was just passing out willy nilly …no idea of who was receiving who’s soup. Three of the eight people at our table are on antibiotics. My mother has a compromised immune system not needing to purposely eat germs. Nor do I want anyone else’s.

Dirty plate with sticky goo Salad
My house salad with ranch was served. I had eaten several bites when putting my fork down, and my hand touched a large sticky goo. I am not sure what is was, but knew it wasn’t any part of my salad. I gave it to my waitress.

Over-cooked steak
Under-cooked sides
I ordered the $14.99 course meal, as did several at my table. I ordered medium rare. The waitress that brought it out assured me “guaranteed” she gave me the right one. Her guarantee was misgiven …my knife wasn’t sufficient to saw thru the shoe leather that they were hoping to pass off as beef. The steak was well done except for a small part of medium in the middle. They took it back. Of course, once a steak was brought to me, my family had finished eating theirs. Minor …but the loaded baked potato wasn’t hot enough to melt the cheese. Probably because it was half baked.

When asked if things were better …the veteran sitting to my left replied …we are just too tired to care any longer.

The dinner included dessert. Without exaggeration, it took so long to be brought out to our table that the retired veteran/minister/associate pastor to my right asked “are they baking the cake”?

Dirty dessert plates
The cake arrived. Some larger some smaller pieces, even though I thought they used a more precise cutting tool. I had taken a few bites of mine when I went to push my plate away just a little …when my hand felt the ick from underneath my plate. I just sighed, lifted my plate to take a closer look, when the veteran to my left removed ick and a hair. I gave it to my waitress …letting her see and feel the ick. She took it with her. Then it was realized each dessert plate was dirty, some more than others. One dirty plate …maybe. A table of dirty plates … ..well, that is something for the health department.

Again …these are the highlights. Let me also give you the highlights of the excuses we were given from our waitress and the managers.

That heating up the soup is a normal procedure. That the goo on my plate was probably honey mustard. That sometimes a steak can be tough, and that he thought it was more medium than well. And that he didn’t believe that the dishes were dirty. That the hair could have come from anywhere. The excuse from the other manager than had seen the dirty dishes said that the dishes being dirty in that area would be from the hands putting into and taking out of the food window or from the waitress handling them.

Well how nice. Over 2 1/2 hours …I had to send back …soup …salad …entree …and dessert. I didn’t order a bloomin onion, but one was comped. Though …I lost out on salad, potato, dessert, and eating my entree with the rest of my family, I wasn’t charged for my one received lemonade. In answer to the managers …I don’t think I like the procedure of half eaten foods being cooked/warm with my freshly made foods. This time it was my family’s soup I was receiving (maybe)…but how often does my ordered food come in contact with food that has been eaten from? PROBABLY honey mustard? I’m sorry, but probably isn’t an acceptable answer for what is on my plate when I didn’t order that. The steak being tough, or looking more medium than well done is NOT the correct excuse when I ordered my steak medium rare. As far as the dessert plates …they were dirty. To tell me that it was from the hands of the handlers …well, again, not acceptable. Their hands …dirty from what? Other table dirty dishes? How dirty would hands have to be …to have dirtied ALL of our dessert dishes? And the hair…which he said could have come from anywhere …well that has a level of concern all of its own.

The appetizer bloomin onion is given free from Outback very often for different reasons. Which is always very appreciated. I have enjoyed many Monday bloomin onions thanks to Outback and Kevin. But …to think that a bloomin is compensation for our bad service, long wait for cold and overcooked food that was served on dirty dishes, receiving excuses, well they are wrong. I would have expected a sincere apologetic attitude. Instead we received arrogant attitudes and excuses to try to convince us that dirty dishes and serving us food that belonged and had been eaten from another is a normal and acceptable procedure. But wait …the best is yet to come. The manager then realized that other Outback customers where listening. Especially the man that spoke to me over the divider between dining room and bar area. I’m thinking it must not have been in the manager’s best interest for other patrons to hear of our dirty dining ordeal, because he said we would like us to pay our bill and leave, or he would call the cops. My husband then replied, please do. We had not even received our bill at this time. I wouldn’t have had any problems with an officer being called, maybe that would have brought channel 8 out as well. I do think this review/story should be viral.

Let me say, yes we did return food, voice our dislike about being served another person’s food, and being given dirty dishes. But we did this with our waitress and managers that came to the table. No one was seated at the table next to or across from us. No one at our table used any foul language. As a matter of fact, after the soup, after the salad, I had even said, that’s ok, this is a little too much for me, I don’t want anything …it was insisted by Mike a key runner, no no no, let me get you another. If there was a problem with us, why not just let us leave then. We never seen Mike again. I think he was genuinely sorry.

I have already told you which Outback. Let me also share with you the names of our Outback employees. Our waitress was Sam. The two managers were Alex and Mark.

In all fairness, I will also include the names of our party. Brittany, Mckenna, John, Nancy, Mark, Joyce, Tony, and myself Gloria. Military veteran, Student, Minister/Pastor, Retired BE/pastors wife, Retired Veteran/Minister/Associate Pastor, Minister/Building Superintendent, and myself.

We have spent thousands at Outbacks. It is our go-to restaurant. Birthdays, anniversary, going away, coming home, been sick … .. .no reason needed. We eat at Outbacks while on a long weekend, on vacation, in state or out of state. There’s been good and there’s been not so good. I don’t expect perfect. But our experience today with Outback Steakhouse was totally unacceptable.

We paid. We left. Once we were in the car, my husband turned to me and said …I think this was it for me. I don’t ever see giving Outback another dollar of mine.

Such a sad end … .. .

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Eric Ricker January 15, 2016 at 10:20 am

To whom it may concern at the Outback Corporation,
My name is Eric Ricker and I’ve been a loyal Outback customer for 20 plus years. Recently I had a horrible experience at one of the two Outback restaurants that I frequent. I took a friend to have dinner and he and I ordered beer, bloom, and the 9oz. sirloin that I’ve grown to love. As I said I’ve been going to the Outback for many years and know their cooking standards and I’m familiar with what medium means when I’m asked how I like my steak cooked. I wasn’t offered a style of cooking this time either and I prefer wood fired. I noticed that this day the Manager seemed to be having some staffing troubles while I was sitting at the bar waiting for service. I realize this sometimes happens and is unavoidable, but there were two Managers at the store this night so I felt they could handle any problems that may have come up. I was wrong! I know that Outback’s policy is to have every plate that leaves the kitchen looked at to assure it will meet the customer’s request. This clearly wasn’t happening this night. My friends steak was ordered well done but had edges that were burned black and were too charred for even a dog to chew through. My medium steak was, in my opinion, cooked even past well done but lacked the charcoal edges my friends had. He is not one to complain, nor am I, but I couldn’t eat the steak I was given. He cut out the center of his steak and chewed his way through it. When finally I was approached after watching my friend saw on his steak for a while (Did I mention I was sitting at the bar?!?!) I was asked if everything was O.K. I replied “Not at all”. I told the bartender what the problems were, she apologized and offered to start another steak for us, my friend was fed up and nearly finished with the small edible piece of his steak and said “Let’s get out of here.” I told the bartender to just forget the dinner for me. One of the managers came by and asked if he could make me another steak. I told him no because my friend was done and ready to leave. I also told him that this was strike two from his store, and that I saw some of the personnel problems he was experiencing (he denied any), that the last time I visited his store it had no Fosters Beer, and the salad I requested this night wasn’t available. I had requested a wedge salad and was informed they were out. As you may notice from the bill, we were at the Outback on Thursday Evening at 5:00pm. How could you not offer the wedge salad when your store is in the parking lot of a Giant Food Store?? I think they carry lettuce. One Manager “comped” me the salad I settled for, but offered nothing to get me back at a later date to try to make it up to me. You may notice that the bill was paid for with Bonus Cards that I received from gift cards that I purchased. I hope the people I gave the cards to receive better service than I did, or they will think my gift to them was worthless crap! This is NOT the service I’ve come to expect, and what I believe the Outback Corp. strives for. The store I was in is at Beacon Center in Alexandria Va. (See the Bill and Address below)
Signed:
Very Unhappy
Eric Ricker
Alexandria Va. 22310

Outback Steakhouse
Located in: Beacon Center
Address: 6804 Richmond Hwy, Alexandria, VA 22306
Phone:(703) 768-1063

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TAMMYLEE WATFORD December 26, 2015 at 2:12 am

DEAR SIRS;
ON SATURDAY 12/19/2015 X5 OF US VISITED YOUR RESTERAUNT FOR DINNER. OUR WAITRESS WAS KELLY P.- HER SERVICE WAS ABSOLUTELY HORRIBLE!!!

X1 OF THE SALAD ORDERS WAS WRONG-ORDERED W/OUT ONIONS AND 1,000 ISLAND DRESSING, CAME OUT W/ EVERYTHING ON IT AND ITALIAN DRESSING-THE SALAD WAS TAKEN TO THE KITCHEN AND WE WERE TOLD THE CORRECT SALAD WILL BE OUT IN JUST A FEW MINUTES. WHEN KELLY BROUGHT OUT OUR DINNERS WE HAD TO REMIND HER THAT SHE TOOK BACK THE SALAD AND NEVER BROUGHT THE CORRECT ONE TO US, SHE LOOKED AT US W/ A BLANK STARE AND ASKED IF WE STILL WANTED IT-OF COURSE WE DID, WE PAID FOR IT!!!

X2 OF OUR DINNER ORDERS WERE COMPLETELY WRONG AND X1 DINNER WAS BROUGHT OUT 10 MINUTES AFTER THE OTHER 4 OF US WERE SERVED…X1 ORDER WAS A STEAK TO BE COOKED MEDIUM RARE AND IT CAME TO THE TABLE VERY WELL DONE AND DRY, AND X1 ORDER WAS A STEAK TO BE COOKED MEDIUM AND IT CAME TO THE TABLE SO RARE THAT THE MIDDLE WASN’T EVEN WARM!!!

WE’RE NOT ONE’S TO COMPLAIN, BUT OUR EXPERIENCE @ YOUR RESTERAUNT WAS TOTALLY UNACCEPTABLE AND HAS MADE US COME TO THE DECISION THAT OUTBACK WILL NO LONGER BE A RESTERAUNT OF CHOICE FOR US.

(940)867-xxxx

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Ginger Jackson December 20, 2015 at 11:20 pm

Outback Steakhouse #4467 Longview Texas… Just returned from Sunday night dinner Dec 20, 2015, The “New Crab Cakes” is NOT WORTH EATING! It has too much dough and does not look like the picture! The fries were worse than sonic! Again, didn’t look like picture. Everything was dished up haphazardly! The place was NOT crowded! It took forever to get our meal!!! I hated the entire experience! This place has gone downhill since two years ago!

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Lisa Banks December 20, 2015 at 8:07 pm

HORRIBLE SERVICE!! I went to the Outback Steakhouse in Jenkintown Pa. I used their call ahead service that worked wonderfully. I was seated in 10mins, as we were walked to our table and were seated I notice the table in front of me had dirty appetizers, salad, and entrée dishes and many cups on the table. This is the view I had to encounter the whole time I was there. About 3 of their hosts walked by the table, no one bothered to clear the table (strike one). When ordering our drinks with the server I asked, what is good that is fruity, she recommended some kind of punch, I said ok I’ll try it, then I said can you see if they could make it with Malibu Rum, she said sure. Waited about 10mins for her to come back and tell me the drink is already made with Malibu Rum. Who recommends a drink to you and doesn’t even know what is in it. She comes back with bread no butter and leaves. Finally she comes back with our drinks and leaves. Doesn’t say anything to us. We asked another server for butter. Dirty dishes still on the other table. When she comes back this time to take our order, My girlfriend says can I have the Shrimp on the Barbie and she says Is this your entrée? My friend continued to order her entrée with was the Babyback Ribs. When I went to order I asked for Wings mild a Alice Springs Chicken and I’ll take a side Caesar salad with that. Now the drink was very good. Then the salad comes first which I know is suppose to come after our appetizers. No problem. Then our appetizers come,( table still dirty). Now our entrées come and when the server puts mine in front of me their is the Alice Springs Chicken but not Fries and no honey mustard so I ask her,” doesn’t this come with fries and honey mustard? She says well maybe since you got the salad your server replace that for the fries. What, is she now spending my money? She offers to get me the fries,(table still dirty) I have been to Outback Steakhouse many time to know if I want a salad with the Alice Springs Chicken its extra.. Now I’m ready to go. I asked her to please bring me a manager. The manager comes and I first point out to him that that dirty table should not be what I have to look at my entire visit, He apologized and as he talking a server comes with steamed veggies not fries, and then another server comes with honey mustard, who ordered veggies they were supposed to be fries. I say to the manager this is the service we have been getting all night. All this time I have not seen my server, she never checked to see how our appetizers, salad or entrées were. Then someone comes to the table with cheese fries, I am so ready to go. The manager offer to comp my meal but I told him I don’t want anything I will pay for the drink and salad and my friends meal but I wanted him to know how horrible the service was. Table still dirty. I wanted to go to a nice restaurant and have a great meal with good service, but what I received was the same service I would could a local fast food restaurant. Never Ever will I go to the Outback Steakhouse in Jenkintown Pa again.

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E. Walker December 4, 2015 at 7:35 am

We ate at Clifton Park NY on Wed Dec 2, 2015 and can’t express how horrible an experience. Reservations for 17 pp & when asked if they could accommodate that Sze party I was assured absolutely, we will put 2 tables together. I called back to change # of pp to 15 and again was reassured one table no problem. Well, we arrived and YUP it was clearly a problem! They had us spread out so far from ea other and 1/2 of us with our backs to ea other. When I asked about this arrangement I was given (and I quote) ” We came in 1/2 hr early to arrange this” so I rearranged the tables so we could all sit at 1 table and talk. Not to mention my arrangement left 2 open and usable 2 tops availablle. They split our table in to two servers, not sure why but they did. 1/2 of us ordered the other half didn’t for a good 5 mins. The 2 servers had no team work and clearly working independently of ea other. Our meals were mediocre at best and the spice was so intense on 2 of our meals they went even eaten. No the server never asked and didn’t do anything when told. The dishes were cleared come tell from 1/2 of table and not a dish removed from other side. I did speak to Manager Paige twice but let’s face it 3 hours for dinner with no apps is a bit much and there really wasn’t much she could do but she was trying I guess. We had twin 4 year Olds that never ate and had to leave before the meal because they had to go home to bed. Everything took so long and we were clearly a TASK for the server. There isn’t 1 of us that will go back. Paige the manager came over at the end and gave us coupons for apps next visit. Guess that means she knew how bad our experience was but never did anything about it. You can assure yourself those coupons will never be used by any of us. Overall not worth the time, effort or money. Good luck to anyone who still tries with a large party.

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Jo Wilson November 21, 2015 at 8:58 pm

My family and friends eat out a lot and Outback, Wesley Chapel Florida location is a favorite for all of us. The food is always great and the service simply cannot be beat in our area. The proprietor, Reagan, has put together a fabulous crew, from Caitlyn (hostess), to servers Leenie B, Cassandra, Brandon and on to managers, Kylan, Sean H, Deni and more. It’s a great place for us to visit for a lift to our spirits. We are always greeted with smiles and the door is held open for us when we are ready to leave with a sweet invitation to hurry back. We Love Love Love this place. The surveys I submit on a regular basis just aren’t enough to really tell how awesome this place is. Thanks Outback for making our every visit a super fun experience!!

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Jessica Sanchez November 2, 2015 at 10:39 pm

I was visiting my in laws in Albany Ga this week we decided to go to outback because where my husband and I reside in Charleston SC we ALWAYS have great service. Our server who’s name was Katie started off with a bad attitude she was very ill mannered. I ordered a sweet tea it tasted old so when she came I asked if she could switch my drinks when she bought back my water she slammed it on the table so hard that water spilled out of the glass. At that point my father in law asked for her supervisor she brings out another server named Jessica who said she was in charge at the moment because the manager had to step away from the location at that moment we just left because how could someone with the same position discipline the rude server I’m very disappointed and will appreciate something being done about this behavior!!!

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Carla November 1, 2015 at 6:02 pm

I am not a fan of Outback, as to date have never been happy with the food, over priced and never cooked right or is just down right bad cuts. Anyway I decided to give them another chance after 3 years of boycott…this is what happened. I ordered the Salmon with mango salsa, I told the waiter that he should know ahead of time that if my salmon comes over cooked I will send it back. When it arrived I could tell it was very over cooked, the waiter did not think I could tell just be looking, so I cut it open and it was totally dry…so very overcooked. At that time I had not noticed that the “mango salsa” part of my fish was missing. It came the second time, and while still a bit over cooked it was acceptable as my friends were done with their meals, just waiting on me. Now here comes the kicker…what the bill comes I have been charged for 2 salmon meals and comp for one. WHAT??? I did not order 2 meals, I sent an over cooked meal back, how dare you give me a bill like that, and on top of that they charged me an extra dollar to cook it right. I know they have to keep track of inventory but NOT ON MY BILL. I was insulted. Pointed it out to the waiter, told him I felt it was so wrong…I can take it off…not the point, it never should have been on there in the first place. I gave him my card, went to use the restroom when I returned my friends said a manager had been by to speak to me. A few moments later a woman, that needed to put a proper shirt on and get her hair out of her face, so I could look her in the eyes, basically said the same thing as the waiter, that she could “fix it”. Again offering to take it off the bill, I explained that since I was not being charged for it but was charged extra money to have my meal cooked right, she was wasting my time just run my card. I explained to her that her taking the bill back and making it the way it should have come to me in the first place would not make me “un-see” how badly they had handled the situation. When she returned she had charged me the increased price, again wrong. Guess I was right in not wanting to go to outback. What a crock!! BTY I tipped my waiter for his good service, even though his manager is a joke and the chef needs to learn to cook salmon or take it off the menu. Just saying.

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Bob Hunter September 25, 2015 at 8:08 pm

Smithfield,N.C.Outback. Skip the told a 3o min. wait turning into 1 hour.3 couples in a booth. Ordered our drinks and apps.Ordered our meal with baked potatoes. Waitress came back and said they were out of baked potatoes we said sweet would be fine later she is back no sweet potatoes we took mashed. Ladies ordered the Filet and two men ordered the N.Y. Strip 14 oz. the other ordered special fish. When our meal came out the Filets looked like Jimmy Dean sauges patties. Our N.Y. Strips looked like the steak you get at Waffle House with steak and eggs.I think they ran low on the meat and sliced it into 2 steaks. I have photos of the thickness. I placed a penny on edge next to my 14 oz N.Y. Strip and the steak is half the diameter of the penny. I guess my best option is Waffle House Same size steak with home frys rather than MASHED. BIG PLUS IS THE PRICE , COULD PICKUP TAB FOR THE GROUP AT THE SAME PRICE AS MY TAB AT OUTBACK. Have always loved Outback. I’m sure this is a one time mess-up.We sure have a good laugh when one of us bring up the Jimmy Dean subject. It was a sprcial night with two birthdays. Couples from Raleigh, Statesville and Holden Beacn.This is more for your info, to insure better prep.

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