Outback Steakhouse Corporate Office

Outback Steakhouse Corporate Office Address

Outback Steakhouse
2202 North West Shore Boulevard Suite 500
Tampa, FL 33607

Contact Outback Steakhouse

Phone Number: (813) 282-1225
Fax Number: (813) 286-2247
Website: https://www.outback.com
Email: Email Outback Steakhouse

Executives

CEO: Elizabeth Smith
CFO: David Deno
COO: Roger Chacko

Outback Steakhouse History

Outback Steakhouse was founded in 1988 by Bob Basham, Chris T. Sullivan, Trudy Cooper, and Tim Gannon.

Outback Steakhouse is an Australian-themed restaurant, with an emphasis on casual dining and large portions at affordable prices.

The first restaurant was opened in Tampa, Florida.

Outback’s parent company changed its name to OSI Restaurant Partners in 2006.

In 2007 the private equity firms Bain Capital and Catterton Partners bought OSI Restaurant Partners for $3.2 billion.

The company became Bloomin’ Brands in 2012 and went public in August of 2012 at $11 per share.

Bloomin’ Brands operates the restaurants Outback Steakhouse, Carrabba’s Italian Grill, Bonefish Grill, Fleming’s Prime Steakhouse, Wine Bar, and Roy’s.

Outback Steakhouse has 979 restaurants in 22 countries throughout North and South America, Europe, Asia, and Australia, including over 100 locations in South Korea.

 

 

{ 155 comments… read them below or add one }

Terri April 20, 2015 at 1:50 pm

I have always loved eating at Outback but this past Saturday night I had the worst steak that I have ever had. I ordered a Victoria Filet and it was horrible. My boyfriend got a lobster tail that was slimy and so chewy that he couldn’t even get it chewed up he just had to swallow the bite whole. I doubt that I could ever go back to Outback again as bad as it was. The service was good and I didn’t say anything to the waiter because I don’t like to make a scene but it was not worth eating for sure.

Reply

Armand April 11, 2015 at 5:10 pm

Today I had a regrettable experience at the North Myrtle Beach SC Outback Steakhouse .My partner advised me he was hungry for a great burger.
I said to him,” I have a Great place to take you for some good food, the Outback Steak House.” Since I had taken several clients there, I knew I was making the right decision. We enter the restaurant and decided to eat at the bar since the restaurant was not crowded and to also watch the Masters. I have taken several clients to this steak house on many occasions and always had a great experience. Since the restaurant name “OUTBACK” which is known throughout the US and the fact that I managed a Named famous Restaurant for over 15 years, I felt the responsibility to inform you that our food was not prepared as requested and service was sub-par.
With Only three customers at the bar. This being the case, you would think you wouldn’t have to ask for a refill when the bartender was facing us most of the time. Also, we emphasized to the Bartender how we would like our burgers prepared. He took our order.
As both burgers arrived to us, the food runner never asked us who had what burger just sat them in front of us. The Bartender never approached us to ask us if we would like a saddle to put our food on to eat. (I had to ask for them). After a couple of bites I looked at my partner and said how is your food?, His comment to me was, it is over cooked and has No Flavor at all.
My burger was the same way.( Are these frozen burgers patties cause they did not taste fresh made patties) Finally, I called the Bartender over and asked him if my burger was medium and he did not say anything just walked out from behind the bar and went to the back of the house and came back with, I guess the manger (he never gave us his name). He ask me and my friend if we wanted another burger but by now I was not feeling comfortable with situation. This person who came up to me said, “Don’t worry my owner is in the back and he will make sure you food is fixed right and safe” (WHAT). While he was talking to me, the Bartender interrupted with an unprofessional comment, “I just pulled 10 Bucks out of my pocket. l will pay for it myself, this is not worth all this”. This comment was loud enough to be heard by other customers. By this time, I was totally embarrassed that I had put my partner such a position, He just pushed his plate aside and I knew it was time to go.
I let him know he was not paying for my food and I stated to him,” Give me the bill”. I paid and left the premises immediately. It was this comment among others which I did not care for at all. I wanted nothing from this place at all, I had been going here for many years but I don’t plan to return.
There are many places to eat here on this great beach and this one is off the list.

Reply

Danielle Haygood April 2, 2015 at 3:14 pm

Dunwoody, GA – I have no words on the experience today. Now this is the second back to back experience at this same restaurant and I am wondering if this how they are trained at this location. We went in today to claim a meal that was messed up on our previous trip there. I notified management prior to going and when I arrived as instructed. First off, when we arrived no one was at the front to greet us. When he did arrive and with a very faint hello with his head down…asked us to follow him to the table that we had to eventually wait for because he didnt want to squeeze us in a booth. So as we are standing there still waiting for our table to be put together – the comments that were made between the waitress and the host were “are they going to fit”, its gonna be tight – not appropriate! Once we got seated I asked to speak to a manager as the paper stated. She came nonchalantly to the table and said “yes.” Not hello my name is, how may help…just with an attitude “yes.” So we informed her of what we here for and she said we should have received a gift card so I can’t do anything. So I informed her that although the letter from Joseph Tice came on 3/23/15 I have not received any gift cards as he stated. So she said let me check and see if they have been mailed. She came back and said they have not been mailed so I can give you $60 in gift cards. I said but the email stated that our meal would be paid in full but you are stating that we now have a limit. Needless to say with her attitude, the comments from the host and waitress…we decided to leave. I ended up asking another server who was very pleasant to us what the managers name was and informed us it was Brittney. I have no idea how the staff is trained here at this location but it is awful. Management has not a care in the world and it shows. I am still upset that she came to the table and didn’t introduce herself but just “yes.” And if I am not mistaken that is the same thing the previous manager (joe/joseph) did when he came to our table but at least he said he was the manager although he did not give his name. There is no sense of urgency to get you to your table and management needs customer service skills.

Reply

Billie April 1, 2015 at 4:06 pm

My son chose Outback to eat at for his 14th birthday. We are a family of 5, so we rarely are able to go somewhere like this due to cost. He wanted it so that is where we went. My middle child (9 yrs old) ordered the Steak Medallions. When they arrived they were black and crunchy on the outside and tough in the middle. He ordered them medium well. These were far from that. It was more like beef jerky. He seemed okay with them, so I didn’t make much of a stink. We began to eat and I noticed him gagging and then CHOKING!!!!! Yes my child was choking and the staff went about heir business like nothing was happening. Several patrons got up to help. I was freaking out!!! He managed to stick his fingers down his throat and push it enough to dislodge the meat. The waiter came over asking if everything was okay seeing my son was crying at this point. I said this meat is way overcooked and my child just got choked. He said well what do you want me to do? I was like WTF???? What do I want you to do??? REALLY??? The manager soon followed and asked if everything was okay. He said that a waiter had ran to the kitchen to tell him there was a child having an anxiety attack in the restaurant. He proceeded to say…listen this is good….he said well I am not going out there!!!!! WHAT??? My child is choking to death off your overcooked steak jerky and you hid in the kitchen instead of running out to assist???? Then to top it off, he asked my son is he wanted some ice cream. He had ordered something else but didn’t eat it because he was scared to death. I was freaking out so my food went to waste. He came and said he was taking care of my sons meal like he had really done something. That steak should’ve never been served!!!! To make matters worse, we ended up paying for this ice cream he offered my child. I AM INFURIATED!!! I called corporate and all they are trained to do is put complaints through to a complaint line where you have to leave a message. I will NEVER EAT at the this chain again!!!!! EVER!!!!! The staff is not equipped to deal with situations such as this and that to me is extremely scary. He saved me a whole $6.99 and almost choked my child to death!!!! This operation is a joke and from what I am reading it goes all the way to the top!!!!

Reply

Ileana Ibanez April 1, 2015 at 9:18 am

Cannot find, San Juan, Puerto Rico on your web page!. While vacationing this Feb. we saw your TV commercial for a piece of steak, salad and dessert for $12.99 every Wed.
On 2/11/15 we asked for the special and the waitress was not aware of it, went to her Mgr. and brought us a menu showing a special of $19.99, we told her we wanted the advertised meal of $12.99 she proceeded to tell us that in any case that was for a Wed.
visit and we told her TODAY IS WED. She then told us that offer only applied to the USA and we indicated to her that Puerto Rico IS part of the US and if they advertise it in PR then it should apply. She said that was all they had we proceed to order something else against our better judgement. We feel your TV ad should have been honored. Also on a separate occasion we ordered our favorite Blooming Onion and it was so SPICY HOT that we were unable to eat it and indicated that no where on the menu did it state the onion was spicy, of course we did not eat it and it was never taken off our bill. We also asked if they made it the original way without hot spice and they said no. We are very disappointed with our experience and look forward to hearing from you asap. thank you

Reply

ML March 31, 2015 at 4:34 pm

Turnersville, NJ 03/30/15 4:40pm Carry-Out
This meal was terrible!!!
I only live 5 minutes from the restaurant .. So distance is not an excuse.
The steak was like a piece of shoe leather .. Well done doesn’t mean cooked to dehydration. The french fries, and thank goodness there WERENT THAT MANY, we’re like limp noodles. The California chicken sandwich had a dirty core of lettuce and 1 pc of bacon.The BLOOMIN onion was the ABSOLUTE WORST I’ve ever seen. Didn’t dare even taste it. Looks like it had been fried in old oil or RE-fried , it was literally dripping with oil and served in a pool of it. I have pics if corporate wants to see them. What happened to their moto about large portions of good food at reasonable prices… Oh yea, they give you a big salad and a big bowl of mashed potato hoping you won’t notice the itsy-bitsy amount of meat.
WE WILL NEVER GO BACK AGAIN !!!

Reply

Toni-Rai Pitre March 29, 2015 at 1:16 pm

The curbside outback in Brooklyn, NY is terrible. The people that answer the phone are rude. I placed an order and the man I spoke to originally got it wrong and she was defensive and telling me she didn’t get it wrong she didn’t take my order. She was obliviously frustrated and put me on hold. Like eventually spoke with the guy who took my order originally and he was nice and just put in an order for a new one. Some of your employees need a lesson in customer service and how to address a mistake in orders.

Reply

FB March 16, 2015 at 5:40 pm

Worst Outback in chain: Palm Desert.

Abusive regional and local managers, food served raw as usual.

Reply

Patrick Moran March 14, 2015 at 3:52 pm

Had a bad experience at the Florence South Carolina Outback . Our food was cold we waited an extraordinary time after we sat to be greated then again after the order was placed. I also paid for asparagus and never got it. The waitress was nice but the overall experience was poor at best. The kicker was that I tried to complain on the website but did not receive any calls or emails from the manager.

Reply

john March 10, 2015 at 7:00 pm

took my wife for her birthday to the outback in perry hall maryland .was seated very fast took our orders .orders came out the server even said to us the orders were wrong even before to plates hit the table 2 for 20 special steak was suppose to meduin cook not still mooing send steaks back with 2 minutes the manger return with the steaks stood over us to see if they were done right look right but we could tell all they did was mircowave .what we should have done was leave as soon as the server said he know the orders were wrong.cheese fries no cheese on them broccolli not cooked to order .three other tables had the same problem with food not being cooked right or even wrong , the table of ladies behind us order was over cook manger offer to replace thier order why was my wife and me offered the same .for a restaurant or manger treating everybody this way is not right at all ,it’s been two week since i first contact them about this and still NO REPLY. I know if i going to a burger king or mcdonald restaurant and i tell them the order is wrong they make a whole new order we get better service at them .just in case you think your are not in the same class your not .i do you one better CHILI S if the order is wrong they make it all new not reheated

Reply

Angelia March 3, 2015 at 12:43 pm

Don’t go to the Outback in Gainesville Florida and expect to get chicken wings with the original dry rub spices, they now have a few Managers that may have previously worked for a sports bar and grill so you receive food and service on the same level. On a brighter note the Outback in Ocala Florida servers the original food and has great service if you don’t mind the overly loud country music.

Reply

Jessica February 27, 2015 at 10:25 pm

Outback – Augusta,GA. By far the worst outback around. Went the week before Valentine’s day. Waited thirty minute for a table before finally snagging one at the bar area. Then proceeded to wait another 15 minutes to find waitress of that section. Watched her take the order of the table behind us. Then walk past us never once acknowledged us. Keep in mind we were a family of three two adults and a car seat standing in the middle of the bar section waiting for our table to get cleaned. She finally came around cleaned our table. Took our drink order and food order a at the same time. We then proceeded to wait 10-15 more minutes for teas we never got. By then we were over it and walked out.
Three days later we decided to give it another shot but call in a to go order. After getting there on time of what they told me I still had to wait 20 extra minutes. Then when my food finally came she told me she was waiting on a blooming onion. I’m pretty sure those do not take 20 min to make. Get home finally and they left some food out of the bag. Needless to say I was furious with them and the lack of service. I called back to talk to the manager and she acted like she did not care. Just heard from a friend tonight how the regret going there for dinner after being there for two hours. Obviously the manager , think her name is Christina or Christine has yet to get it together. Losing patrons day by day and does not even care!

Reply

Ron Cosnahan February 27, 2015 at 9:29 pm

Me, my wife and granddaughter went to the outback in augusta ga the managers name was Sherry !!!!! The experience was completely sorry after waiting 40 mins of our supposly one hour wait we checked to see how much longer the hoestest said 20 mins and 46 secs until we were to be seated also there were only 6 ahead of us to be called, so after watching 8 to 10 groups getting called ahead of us I went back up to check and the manager said it would be at least 20 Moore mins and that we still had 5 groups ahead of us. I told her NO we didn’t that we wanted a table we had waited long enough she said that the call inns got sat ahead of walk inns so if this is your policy I will do everything I can to keep people from going to this place I eont even call it a restaurant, because with facebook and Twitter I think I can make a differacne

Reply

Deanna Groves February 18, 2015 at 2:56 pm

well we went to the outback in Paducah Ky on Friday the 13th (yea) for valentines day. we were about an hour and a half from where we live. after waiting for over 45 minutes we were seated at a small table when we had requested a booth. several booths were open. there were 4 of us so the small table was tight. we ordered the onion appetizer which was soaking in grease and burned. we sent it back and a manager came and said sorry we will get you a new one and take that charge off the bill. that was wonderful. so why waited I went to the restroom, while coming out the door was very heavy and as it closed my index finger was caught in the door. when I finally got it out it was bleeding and smashed, I was terrified I had cut it off at the tip. I was crying and standing there bleeding. it took someone about 10 minutes to go and get me a papertowel and an icebag. someone who was dining there came and ask if he could take a look. finally a mananger came and put some ointment and a bandaid on my finger. then they walked away and just left me to go back to my table. when I got back the second appetizer was there greasy and burned just as the first one was. some of the servers came by and was truly concerned about me, management blew me off completely. salads came which were fine but when the entrees came every one of our steaks were overdone and tough to the point of being burnt. we basically wanted to hurry up and go. we were several miles from home. we just let the bad food go pretty much, I had a side of coconut shrimp which I sent back because it was also greasy and burned. they replaced it with grilled shrimp which was nothing to brag about. I ask for a manager concerning my incident who came with a blank piece of paper to take my name and number. I never saw an incident report which she said was being filled out in the back. she refused to give me a copy stating that was the property of the outback, and I should call tomorrow to and then I could speak with the proprietor who was busy cooking in the back and could not take time to speak with me. I should have caused a great big scene but I didn’t. my daughter and her boyfriend were with us and I just wanted to get out of there. I told her I had never heard of such a thing and I work in insurance billing for a hospital and I would need a claim # in case I needed to seek medical attention, all of which she said I could get when I called back. the bill came and the appetizer was still on the bill and I told them that needed to come off as we were told it would. I told miss manager that everything we had to eat tonight was wrong or overdone, she said well we did get you some grilled shrimp in place of the coconut shrimp. they never offered to pick up the check or anything and I paid $ 70.00 with tip. this was five days ago and I figured the finger would heal other than being quite sore. it is now looking red and swollen, I cannot get ahold of the guy who she gave me the card of. the mailbox for that person is not valid. I have called cooperate and was sent to someone’s voicemail. as I stated I work for a hospital and I will probably need to see my dr about my finger. as for outback I am awaiting some sort of response, if I cant get anywhere with this I may need to seek my attorneys advice.

Reply

Mike February 15, 2015 at 10:07 am

On 2/14/15 Valentines Day I took my wife and son to the Venice Fl Outback. Yet again I left feeling as if I over paid for the food quality. I typically order chicken whenever I go, since I feel the steaks are not worth the price. Last night I decided to give the steaks another try. Let down again. The service has never been an issue however last night the staff decided to start sweeping the area we were dinning in and cleaning the booth behind us banging as they did so. Spent $102.00 with the tip. Will be a while for my return. There are many choices out there to spend 100.00 and be satisfied.

Reply

nick February 10, 2015 at 10:53 am

i printed out your coupon that was emailed to me and went to your outback in arcadia ca. after being seated i presented the coupon to the waitress only to be told that its not the price on the coupon but an additional charge of 3.00 . our party left the restaurant. what kind of scam is outback doing? i got so mad that im even thinking of filing a complaint with the state and a class action lawsuit for fraud. take me off of your mailing list and i will never be back to any outback.

Reply

Patrina February 9, 2015 at 8:12 am

I had a horrible experience on Saturday February 7, 2015. I chose Outback to have my birthday dinner because I love the steaks and I usually have an OK experience but not this time. I had a party of 10 so of course there was a wait which I understood. But I told them if they couldn’t get me tables together it was ok to split them. So I got one table and was waiting on the second table to get cleaned. When the second table was available, the host(a guy) showed me to the table. The remaining 3 girls were in the parking lot trying to find a place to park so I was waiting on them to come in. Well, before they got in, the table directly beside the open table became available so I ask if I could just move there so my party could be together. The host told me no. So they came to sit the table but they had a big party that sat not only the open table but also the table that they had gave me so I was like what are yall doing. At this point I was livid! They didn’t come tell me that they were giving my table away or anything. So the rest of my party was standing up waiting at this point. Well a table finally came open for them to sit and the service/food was terrible. It took an appetizer way to long to come out. When it came out there was only a few chips to go with the spinach dip. We didn’t get any bread. Ask for more chips but didn’t get any until we were ready to leave. And she brought them in a to-go bag. 4 people sent there food back because it was cold and unsatisfactory. One of those sent it back twice and it still wasn’t right. So I had for people that didn’t eat and that’s including myself. So it kinda ruined my birthday. The manager(I think his name was Chris) was VERY rude! He came out and said what’s wrong, we can’t be throwing food away for nothing(with attitude). The waiter seemed sweet but maybe she had to many tables. That manager made me very mad and it was bad customer service!!

Reply

Lola Wasson January 30, 2015 at 4:23 pm

On January 26th.. Monday, at about 5 minutes before 5PM we entered Outback in Inverness FL.with another couple…..The place was empty, no more then 4 tables occupied….3 Hostess’s behind podium….we said we wanted a booth….after much discussion between the three hostess’s they finally decided to seat us….but not in a booth…they took us to the rear of the restaurant and was going to have us sit at a table..No we want a booth…the so called hostess said then we would have to wait and come back up front….not one booth was occupied…..back up front we went…… they said they did not have a waitress for the booth’s…whats with that??????.we waited a few minutes and then they sit us in a corner booth which upset us as it was small and we are not little people…….what is happening to Outback…this has been our favorite place and its just not up to par………Our friends who were with us had almost the same thing happen the week before……management better check this out or they are going to lose a lot of customers!!!!!!!!!!

Reply

Tonya Murphy January 25, 2015 at 4:24 pm

Manager of Princeton WV Outback restaurant got his thrill calling myself and my husband liars today (Jan.25,2015)..
Second attempt to go there and eat with family..Told wait time was 15-20 mins with anywhere from 12-15 tables or booths available but no one being seated..wait was 30 mins and then tried to put 5 people in a booth..not happening!!! Its a lengthy story BUT to sum it up……NOT EVER GOING BACK

Reply

Tom c January 15, 2015 at 8:58 pm

The owner Terry netherton of the restaurant in Lexington Kentucky at the Hamburg location is a real joke. They over chargered me $206 last Friday and here it is almost Friday again and I still haven’t heard from him. My lawyer will be the next call

Reply

Jasmine January 28, 2015 at 9:08 pm

Maybe try being more objective and not try to involve an attorney which will cost you more in the long run. I would consider returning to the store or quite possibly the money is being sent to you. How on earth would someone not notice over $200 as an “overcharge”? Those store owners sacrifice so much to work day and night for guests . Can you handle that job?

Reply

Jb February 19, 2015 at 2:04 am

First of all little smart mouth Jasmine, as a GM of restaurants for 15 years let me tell you it’s the GMs REAPONSIBILITY to take care of customers! They SACRIFICE??? Umm no little lady, THEY GET PAID TO WORK AND THIS IS PART OF THE PAY THEY RECEIVE, TO WORK DAY & NIGHT!!! And if this person chooses to hire an attorney it is none of your business! This is part of the worlds problem, they think they “deserve ” more money etc… When in reality they can’t even do the simple things like taking care of a customer who was overcharged!

Reply

Michael Cole January 14, 2015 at 12:13 am

Me and my wife LOVE Outback! We got both of our daughters $50 Gift Cards to Outback in Baton Rouge. One of my daughters boyfriends does not like Outback, so she gave us the card back and told us to use it.

About two weeks later, me and the wife was in the mood for some take out, so we figured why not use the Outback card, since Outback offers take out. The closest one was about 20mins away.Or, 45mins with after work traffic. We set the pickup time for 6:20PM.

Fortunately we hit minimal traffic and arrived at Outback at, around 5:45PM. I was a little upset because I knew we now had to wait a while for our food to be ready. (OH WELL!) (Our Bad!)

We sat in our car by the Take Out door for about 5mins and never seen anyone come out to the cars sitting in the take out line. In fact we seen a guy come out of the take out door with his bag of food, so I asked my wife, “Do you want to go in and make sure they know we are here?”.

My wife went in for about 2 mins and to my surprise, came out with a bag of food. My mind was blown! I looked in the bag and seen it was less than what we had ordered.

My wife went back in. A few more minutes passed by and I had to go to the restroom. I went in to use the restroom, and my wife explained the young lady had gave us someone else’s meal by mistake. (OK< NO BIG DEAL!) She apologised numerous times.

Thank god I checked, because it would have been a 40 minute ride home and back after we figured out we had the wrong order.

I used the restroom, joined my wife by the take out register for a few more minutes and asked my wife if she wanted to go sit back in the car, because their was no seats in the take out area. She said yes, and we asked the young lady if it was ok to go back and sit in our car. The young lady replied "Yes, that's fine! I will bring your food out when it is ready!" We returned to our car.

It was cold, so we started the car, and I figured while we wait, I would watch a episode of The Walking Dead on Netflix. I watched half to 3/4 of the episode of the walking dead, which is 30-40mins.

It was now well after 6:30,,,,,more than 15-20mins of sitting in our car burning gas, and watching 2 other people behind us leave with food. Also 3-4 parties of dine-in guests leaving after they had ate. My wife stated "This is ridiculous!" and bolted out of the car, and proceeded into the take out door.

When she walked in the door, she seen our food sitting on the counter. The ticket on our bag stated 6:19pm. It was well after 6:30pm, and she never brought us our food.

My wife checked our food to make sure it was right, (Since the young lady gave us the wrong bag the first time.) and sure enough, we were missing a salad, and the chocolate sauce for the cheesecake.

When my wife was walking out of the door, she stated, "I cannot believe you left us waiting while our food was ready! "If you guys are short handed, then your manager needs to hire more people!"

My wife stated, the young lady, with a very cocky, devilish smile, said, sarcastically, "Ok, have a nice day!"

Needless to say, we made it to Outback at 5:45PM, and made it home around 7:25PM, after ordering in advance, and getting their early.

All of our food was as cold as the cheese cake! In fact, the cheese cake may have been more warm than our steaks. The food was barely warm when we pulled out of the parking lot. By the time we took the 20min ride home, it was freezing.

I emailed Outback the next day thinking they would, "AT THE LEAST" profusely apologize for our experience. I have heard nothing back from them. Not a peep! And myself and my wife have been faithful customers when we lived in New Orleans.

If I said steak, my wife yelled Outback!

I emailed them yet again tonight thanking them for not even acknowledging my complaint as a valued, repeat client. Let's see what they do! My money is betting on the same thing they did with my last email,,,,,,,,,,,,,,,nothing!

I truly wonder if we were treated with less importance because we were paying with a gift card and cash vs cash or credit?

As if saying:::
"Ahhh,,,,,they are paying with a gift card!"

"They can't afford to eat here!"

"To hell with them!"

"Wait on the customers that are paying with cash, and then get to them when you can!"

"We will more than likely never see these low lifers again until next Christmas anyways!"

If only they knew, that it was my $100.00 that bought the gift card we were using, and the one my other daughter still had.

Even if this is NOT the case, I will never waste my $100 bucks on another set of gift cards, I promise you that much.

And if, or better yet when we move back to New Orleans, I would not even dine at my favorite Outback any more, because I could not tolerate the fact that I was supporting a chain that wouldn't spit on me if I were on fire.

So if your thinking of giving Outback a try,,,,,,,,,,,,,,Enter at your own risk! Seems Outback is not what it used to be. The kangaroo has turned into a shark!

If your thinking about gifting someone a Outback Gift Card, get them a McDonalds gift card instead! The service will be the same, but the food will at least be hot when they leave with it.

And for $25 they can get 4 times the food, and probably still have enough left over for a hot fudge sunday. VS a hot cheese cake with a block of cold fudge. Since the "HOT" fudge had cooled into a hershey kiss by the time my wife came out with our food.

What a shame that such a great place has turned into mush!

Reply

cheryk basilisco January 5, 2015 at 3:32 pm

had dinner at Roseville Michigan on gratioit, and the food and service terriblr…the worst ever…..food was aweful and no manager around to talk to either….I have tried to contact outback this is the second time….586-222-8243

Reply

terese meltin December 30, 2014 at 2:57 pm

What is going on at the Outback in Mishawaka Indiana? Terrible GM to begin with, had horrible meal offered 5 yes 5 dollars off our meals. Are you kidding me. Won’t be back. And we are loyal customers. We my husband and I have traveled the world. This place is falling apart since new GM. To many servers standing around, food quality has dropped. This is the worst it has been in years,

Reply

Lucille Drew December 20, 2014 at 3:47 pm

To whom it may concern.

The other day my husband and I went to the Outback in Commack long island. The food was good but we had a other problam. I had to go to the ladies room, so I went and without knowing the floor was mopped and I fell. There was no wet floor sign there. The young manager ran over and helped me up. Well I proceeded in the bathroom were the the floor was mopped in there also but no sign. It was in the corner folded up behind the garbage pail. The kitchen manager came out took my name and phone number, she said she would call me in the evening to see how I was. Well there was no call. I hurt my knees my shoulder and back and my thumb. Not until the next day when my husband went to talk to the owner did later on that day did he call to ask how I was. What a joke,this guy is an idiot he lost good costumers we go there a couple of times a month,maybe more but no more. He didn’t offer any kind of compansation. We were also going to eat there for Christmas eve dinner,about 10 of us but no more. You know I could sue,but I,m not like that but since I was treated so crappy I just might. Just wante you to be aware of this and how your reasturants are being run. Thank you. Lucille Drew

Reply

Tara January 11, 2015 at 1:45 pm

Agreed Agreed! I worked at the Mishawaka location as a college student about 10 years ago. Quality was great, food was fresh and management was on top of things. Over the past year, the menu has changed, salad dressings are no longer made in house and they are constantly out of steak. I’ve been told over and over again that the situation is out of their hands and they apologize. I feel bad for the servers and front of house manager, who have to apologize for quality and lack of food. Today: they were out of 8 filets, 14oz strips and 11 oz sirloins. This is acceptable. Last week they were out of the same, as well as milk! Someone needs to get rid of this GM NOW! My family has given several opportunities for Outback, Mishawaka to change. Until they do, they have lost us as regulars. What will it take for things to get better? How many regulars need to leave before a change happens?

Reply

Meg December 12, 2014 at 5:08 am

I know no one reads these which is a shame, that’s why this board is here for someone to be in charge of reading our complaints. My husband works for outback, he’s been a manager for a while. Christmas is coming and every year the so called bonus they give the management is ridiculous! The amount isn’t enough to get anyone very far. It’s been years that you’ve handed out this same amount, isn’t time for you to give your management a raise this year on thier bonus’!!!! I believe so!!!! I know you have the means to do it. Get it the Christmas spirit, families need it. That amount may be OK for a single guy, but a family of four doesn’t barely get gas in your car and maybe a little food. I just know when my husband has been with your company for over 10yrs I think he deserves more than chump change.

Reply

kathy December 22, 2014 at 10:07 am

Try being married to an arborist for over 30 years. No benefits, (health care, vacation, personal days, sick days) Four (4) paid Holidays. My question is what do you consider ‘chump change’?

Reply

SHUBBIE December 5, 2014 at 4:30 pm

One the 29th November 2014, my family and I went to celebrate my DADS 70th birthday at the OUTBACK STEAK HOUSE, 6505 REGIONAL STREET, DUBLIN. CA 95568.
OUR FINAL BILL WAS 225.74, BUT ROUNDED IT UP TO $230. WHCU WAS A TIP OF $4.26.
When I was going through my credit card statement on the 2nd of December, I realized outback steakhouse had charged my credit card for the amount of $280, I contacted the restaurant because I initially felt it was an honest mistake, and spoke with a manager by the name Israel, he confirmed the tip was $54.26, I told him I did not give a tip of such an amount that obviously there was some mistake. From our conversation, I realized the was fraud going on, that someone must have added a 5 in front of the 4 to make it $54.26 and altered the 3 on the $230 t0 8 to make it $280, he said he was just a manager and he couldn’t deal with it that he would pass it on to the owner. I asked for the owners details, and when I did not hear anything back I contacted the owner (by the name ENRIKUE) today 5th December 2014, the owner was so arrogant and even said “HOW COULD I HAVE GIVEN A TIP OF $4.26”. I TOLD HIM I HAD A RIGHT TO GIVE ANY AMOUNT I FELT LIKE AS TIP, ESPECIALLY IF I DID NOT GET A FANTASTIC SERVICE. which made me to believe the owner and staff have been defrauding customers buy changing the numbers and charging more, he even said his business is worth $5million, so $50 was nothing to him, and that he would have to speak with his waiter that it was her word against mine!. I made him to realize I have a proof, but he was so rude. Please I would like this matter to be looked into, because I believe this isn’t their first time and I would like people to be aware of tip fraud going on, and I would also like a refund of my money and restitution for trying to defraud me. i am taking this matter further.

Reply

TLRF December 22, 2014 at 8:54 am

A minimum tip amount on such a bill at 15% would have been $33. Complain to the manager don’t use service as an excuse to short someone their due pay for services rendered to you or to save yourself money. That tip and your mentality in relation to tipping is a service industry workers nightmare. Tips are broken down amongst the entire staff typically even down to the dishwasher. Don’t go to a restaurant where tipping is appropriate if you don’t plan to tip appropriately and accordingly.

Reply

Rob December 30, 2014 at 1:10 pm

When the server is super slow and the food is cold and under cooked and it takes 20 minutes to get bread and they run out of sauteed onions and they under cook broccoli a cold baked potato there’s a freakin problem when does kill the server you want onions and mushrooms on your poor house take and he says you get the other side if I’m ordering the poor house I can afford to order as many sides as I want when I asked to bring a so doubt will if you comes after I had my beer and never shows up and responses oh yeah right then your server should be tipped accordingly to the performance of being slow and competent rude and displaying out brain dead and tipping is not a law you don’t have to tip a damn thing if you have a whole crappy service I know I’ve been to the outback in Mission Valley and receive the type of service and it was the shittiest I’ve ever seen for a Monday evening managers bullshit excuse was we were packed I know you want of the 5 minute wait the bar wasn’t even packed empty tables so don’t make bullshit excuses all the restaurants steak houses then get it done for some reason Outback sure as hell can’t

Reply

Jasmine January 28, 2015 at 9:12 pm

I hope someone basically makes yu pay for the whole staff working and then some. Your lack of consideration is the problem with no gratuity. That server probably cried and quite possibly there was a gratuity already on it. Karma comes around in full circle sir. Good luck with your venture.

Reply

tammy mojica December 2, 2014 at 5:58 pm

Had a business dinner at Brandon location on nov1st 2014 @ 5 pm party of 5 I have never had such a rude waitress that embarrassed me in front of my employees with her lack of respect to the elderly our food orders were incorrect n we had to wait for the orders to be corrected as of now I will never have another business or personal gathering in outback ever again

Reply

Paul Amenta November 30, 2014 at 8:57 pm

Can you please email the itemized meal receipt details for reference number 0913010000171 on 9/13/2014 at 7:19 pm. Meal totaled $52.55 plus a $10 tip. Store location is 1138 at 7 Drayton Street, Savannah, GA 31401. My telephone number is 484-896-****. Thank you!

Reply

RHONDAB1166 November 29, 2014 at 12:39 pm

What was to be a joyous day out with three of my grandsons, (6,4 and 2) turned out into an Alka-Seltzer day after spending over an hour and a half just trying to get them fed at the Outback Steakhouse in Pigeon Forge/Sevierville. Since it was black Friday and this area is always crowded at this time of year, I went ahead and did call ahead seating. When we arrived at the restaurant we were told by the hostess that we would have to wait until she wiped off a table, no problem. After standing and watching her sit five or six more tables, she finally showed her to us a table. She had asked me how many children’s menus I need, and I told her 3, when we got to table we had 2 children’s menus and an extra adult menu, no problem, she said she would bring us a children’s menu, After wrestling with a 2 year old because he was the only one who didn’t have one, Pop went to hostess stand and got one, no problem. When our server arrived, after a short wait, we went ahead and ordered our food plus a Bloomin Onion. After about 10 minutes our server brought us our drinks and bread plates, (no bread) no problem. No silverware, I had to ask a manager to get us some, no problem. Waited about 5 more minutes and bread finally arrived. The boys were starving and scarfed that down real fast. We then got our onion, (over cooked and tough) but again most of it was eaten really fast. All of this had taken about a total of 25 minutes from ordering to the devouring of the onion. Then came the wait!!!!! and we waited. Lots of fun with three energetic boys. After about 10 minutes I asked a server walking by if we could please have some more bread. We got it about 10 minutes later, still no food. After sitting waiting on our food for 50 minutes, a female manager walked by and I asked her if she could please check on our food. Explaining that the boys were hungry and we had been there for quite a long time, she then asked me if I wanted her to bring them some Animal Crackers, No, we just want our food. she came back about 5 minutes later and said they were putting our food on plates, about 10 minutes later we received our food, the kids chicken strips were cold, their cheeseburger was cold (good thing they had fresh fruit for their sides or that would have been cold too). My husband had a baked potato and Parmesan Chicken, (you guessed it, COLD!!!) just glad I had gotten a salad.
The table behind us had arrived about 45 minutes after we had gotten and their server was so apologetic because they had had to wait for about 15 minutes on their soup, bought their meal and just lavished them with gift cards.
I guess because we had children with us we were considered second class citizen and we were just expected to wait?
When I paid the check, I didn’t leave it on the table, I asked to speak to a manager, the third one that I had had an encounter in the hour and a half I had been there. I explained part of what had happened to us on our dining experience and he asked what do you want me to do, take care of your check? No, I don’t want you to take care of my check, I just want you to know I WILL NEVER NEVER BE BACK TO THIS OUTBACK AGAIN.
Don’t want you to think I am a high demanding snob, or a baby when things don’t go just my way, or that I am somebody that want something for nothing. I own a restaurant myself and have been in the restaurant business for over 35 years, and this experience was inexcusable and should have been rectified LONG before I ever said anything to the third manager.

Reply

Elaine November 28, 2014 at 10:01 pm

Hi, I went to Outback tonight Nov 28th 2014′ with my daughter…I’ll get right to the point…the steak just about Moo’d on my plate, my asparagus was as skinny as a piece of linguine and was so badly burntI couldn’t eat it, I was able to pick up my mashed potatoes in one whole piece, ice cold, hard… My daughters bun for her hamburger was old and dry, it crumbled in her hand. The best part of all, was she i asked the waiter to pkease have my meat cooked a little more, he told me please put my meat on another plate…ummmm the only other plate I had was under my coffee cup, so, yeah, I moved my coffee cup, put my steak on that plate and Handed it to the waiter..I thought it was a joke, I even looked around for the camera, anyway, i hot back my steak, in a new plate with new potatoes and asparagus but then was unable to still eat my steak because it was so full of fat and veins….we actually paid – just so we could get out of there and go home. Neverrrrr again, Sorry Outback….not sure what’s going on but, you guys here on Long Island, lindenhurst …have no idea what your doing.

Reply

Krauss November 24, 2014 at 8:58 am

Last night, we dined in the Outback located in Bay Terrace, NY. Server introduced himself. Appeared very nice. We requested two waters and a diet coke for my daughter before we ordered. We eventually received (8 minutes later) the drink orders with one loaf of bread for three adults. Sadly the coke delivered was regular and not diet. Took us another 10 minutes to rectify the soda issue and receive another bread. Then we ordered our meals. Two of us ordered steaks. These entrees come with one side and either a salad or soup. The other meal was a hamburger… We requested the hamburger to be delivered between the bun… No lettuce, no tomato, no mayo, no mustard or anything… Basically naked. When we finally located the waiter, we requested the whereabout of our meals. He responded with it will all be coming out soon. My wife immediately stated, “make sure the salad and soup are delivered at separate times, so we may enjoy them separately”. He agreed. The soup and salad was delivered shortly as he promised. I was maybe half was done with my soup and another waiter came to serve us our main courses. I advised that waiter that we were not ready for the food because we were still eating our appetizers. He took them away. When we finished our appertizers, they brought back the same food that they delivered earlier that they had been placed under some warming lights. My steak was ordered with garlic mashed potatoes. Unfortunately, there were NO mashed potatoes with my 6 ounce steak. He advised me that they were making a fresh patch of garlic mashed and it would be ready shortly. The hamburger was served with everything that the menu offered… Not the way we requested it… NAKED!
So they apologized and took back the hamburger promising a new one. By the time they brought the new naked hamburger … With my potatoes, I had one bite of my steak left. I ate maybe 25% of my potatoes. My daughter and I now had the pleasure of watching my wife eat her meal… Alone!
We had the manager/owner Ivan Rodriguez come over. He was already advised about the hamburger blunder … So he offered us a free dessert.
I further explained to him all of the above, in addition when a group of people come into a restaurant they expect to eat at the same time…. We don’t expect to eat in shifts. I further complained that IF the entire meal is not ready to be served at they same time, then WHY would you serve anything… Just wait. To receive my steak and then wait for my potatoes for the length of time to complete 90% of my steak is just stupid! The kitchen should know better than to serve main courses in shift to individuals as well as parties.
I would have expected the owner to save face by either giving me my meal for free and/or a gift certificate for $50.00 to come back again to prove Outback can provide the proper service that they always plan to deiliver. Very disappointed in the owner handling this situation as well as the experience we endured.

Reply

Marc Shelton November 20, 2014 at 12:51 am

I know most of your comments are negative, I love the Outback in Houston on Westhiemer and Lyle Hart does a great job, Don,Tony,Ryan are all great!! The bar staff is just as good. I have only one problem every time I dine in It is freezing cold, I found out tonight they have NO heat around the bar area and the thermostat will not go over 72 degrees. The problem is you are cold and your food is cold before you eat it. I’m not the only one, everyone around the bar complains.
I visit this Outback four times a week and really like it. Can this problem be solved? If at all can the vents be adjusted so the cold air does not hit your customers face? I will be glad to bring a ladder and adjust at no charge. Other than that I give them a 99.9 rating. Please let me know.
713-628-XXXX

Reply

Marc Shelton November 22, 2014 at 3:15 am

When can I expect a reply?

Reply

Kimberley November 16, 2014 at 8:55 am

On Tuesday of last week, my family and I went to the Outback Steakhouse in Colonie, NY. The service was the worst I’ve ever experienced. We made reservations for four adults and two infant/toddlers. We were seated at a booth that did not allow for the highchairs to pull up to the table. The one year old twins had to sit between the adults or on my lap, as space allowed because the booth was not moveable to accommodate more space. The waiter took our drink order and appetizer order quickly. The babies order was given and requested to bring out as soon as possible. While the waiter was taking the drink order, he asked for my brother’s ID-which was fine-and told us a story how two weeks prior, he served a man dining with what he assumed was the man’s father. He assumed the younger man was of age or the father would have said something. The younger man was only SIXTEEN years old. He then continued to tell me he feels he should be allowed to serve people that serve for the country if they are willing to die for it. (It was Veteran’s Day.) However, a sixteen year old can not be in the military. How was this person not fired for serving a minor? Thankfully, I did not witness this happening or I would be required by law to alert the authorities. After this, we rarely saw the server. It took him over twenty minutes to bring my mother creamer for her coffee, which was then cold by the time she finally had cream for it. Twenty plus minutes for additional water. My brother NEVER had his wine refilled or asked if he wanted another drink. (He drank my water.) We NEVER had the complimentary bread brought to our table even though we requested it. One loaf of bread arrived forty-five minutes after putting our order in. The babies chicken fingers and fries finally came out about an hour after the order was given…8:00. This was only after we called over another server and put in a complaint and asked for the manager. Our entrees finally arrived at 8:15. Then, several orders of our appetizer arrived around 8:20. Another arrived around 8:30. The manager came over around this time and listened to our concerns. She said she’d take care of it. Our waiter came over once more to see how the food was and then disappeared again. My mother had asked for more coffee and cream. No show on that again. Finally around 8:45 we asked for our check…from the hostess since we didn’t see our waiter again for quite some time. The hostess must have alerted the waiter because he showed up and told us our bill was taken care of by the manager and he started removing our plates. Some of the plates that still had food on them and the babies and my sister were still eating. No questions asked…are you finished with this or did you want this wrapped? The manager did try to make up for the TERRIBLE service. However, the waiter ended our evening with more HORRIBLE service and attitude. I would hope this waiter is either trained in better service to the patron or is fired for his incompetence. How sad!

Reply

Jeanne Lagesse November 12, 2014 at 2:06 pm

On Friday November 7th, our experience at the Outback on Mercury Boulevard in Hampton, Va was not a good one. My BBQ chicken salad came with very wilted (possibly frozen) lettuce and NO chicken. The bar order was also incorrect. The manager took my salad back to the kitchen, but by the time I received another, the other folks in our party had just about finished their meals. Not happy, Not impressed, won’t be back and don’t recommend. Not when there are other places just as good and with better service. And like a few of the other comments, there was no concession made to the bill or for future visits. Bad Company Policies.

Reply

Wayne Fee November 10, 2014 at 9:53 am

On Saturday, Nov.8th, my husband and I were celebrating our 39th wedding anniversary so we decided to order Outback prime rib carry out. What a TOTAL DISAPPOINTMENT!! The prime rib was so tough we couldn’t cut with a steak knife! I ordered mine medium and it was almost raw! The portion of fries was ridiculously small; not enough to serve a child. The meat was some of the worst quality I have ever experienced at a restaurant! We both have always loved Outback, but we will NEVER go there again. I think refunding our $42.00 would be a great idea for such substandard food.!

Reply

Jim November 8, 2014 at 12:44 pm

I recently was fired after two years with outback, because another employee threatened me, and I haven’t been paid my final checks, nor did I recieve proper pay for my hours while there. I came from NYC, and with my serving experience I can safely say that the management haven’t the slightest handle over their employees and outback is a playground. The servers are coasting on the good chefs and hoping nobody tests their menu knowledge, which is non existent, and all keys can’t/ don’t do anything. I had ten percent of total house sales the past several months on Every Saturday, and the proprietor at my location fired me based on a false testimony without ever consulting me, his very clearly best server. I also took as many as eight tables the day I was fired for, and drove to get soda for the restaurant as we ran out. I also opened to close that day. What kind of business is this? These people sit in the office and judge without any expertise, and turn the barely high school-graduates into managers. The hosts are rude little girls, the keys are idiots, and most servers panic if they take more than three tables. And I GOT FIRED, when I didn’t do anything. Sorry to the regulars I created for this new location after only a couple months…..still haven’t been paid.

Reply

ann October 30, 2014 at 5:40 pm

Worst dry steak I ever had

Reply

Jared October 29, 2014 at 8:19 am

hi my wife works at out back in grandvill MI and comes home pretty much every night almost in tears because everyone is rude screaming and yelling at each other cussing each other out in front of customers. its a joke the crap she tells me that goes on no one respects any one else its nothing but drama you have managers sleeping around with the waitresses and hostess’s. what kind of a company are you people running. I cant stand to even walk into this place. something needs to change my wife should enjoy going to work not come home in tears every night that she works. and this whole o im a manager im going to play favorites is BS. but I know no one will look at this and if they do nothing will be done about it. this place needs to be investigated.

Reply

Donna Delzer October 28, 2014 at 8:21 pm

We had dinner at the Outback restaurant off 4312 Portsmouth Blvd in Chesapeake, VA tonight. It was the worst dining experience in my life! My husband found tin foil in the marmalade for the coconut shrimp. Potato soup was very cold not even luke warm. The beer on tap we requested the server found out they had ran out of. It took a long time to get server to the table and when we requested the manager about the tin foil she took over 20 minutes to come by and said she had no idea how tin foil got in there. The server offered bread but that never came. We did order Alice and Springs Chicken as an entrée and that too was a disappointment. It was small and only had a few fries on the side. I gave up and just left the restaurant. My husband stayed and paid the bill. We ended up being charged for the entrée. I just couldn’t believe the manager didn’t think it was serious that my husband had almost swallowed tin foil. Her reply was only she didn’t know how it got in there like it was no big deal. We will never go to this restaurant again I can promise you that. We were there around 6:30pm on Tuesday evening. The restaurant wasn’t even full.

Reply

Leave a Comment

Want to make sure Outback Steakhouse sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: