Noodles and Company Corporate Office - Corporate Offices & Headquarters

Noodles and Company Corporate Office

Noodles and Company Corporate Office Address

Noodles & Company, Inc.
520 Zang St Suite D
Broomfield, CO 80021

Contact Noodles and Company

Phone Number: (720) 214-1900
Fax Number: (720) 214-1934
Website: http://www.noodles.com
Email: Email Noodles and Company

Executives

CEO: Kevin Reddy
CFO: David Boennighausen
COO: Keith Kinsey

Noodles and Company History

Noodles & Company was founded in 1995 by Aaron Kennedy as the Noodle Shop Company.  The first restaurant was located in Denver, Colorado.

In 1996, Kennedy opened a second location in Madison, Wisconsin.  The restaurant received a negative review from a local newspaper.  Kennedy decided to revamp the business.

In 1997, after turning the store around, a second location was opened in Madison.

In 1998, there were 5 locations.  By 2000, there were 17 restaurants.

In 2003, the company name was officially changed to Noodles & Company.

Today, there are nearly 350 Noodles & Company locations in 27 states.

 

 

{ 30 comments… read them below or add one }

NoodlesNoMore July 29, 2016 at 9:41 am

Trash employees hired by trash company owners’s serving trash food, going out of business soon.

Reply

Mike July 29, 2016 at 9:37 am

So one of your employees refused to cook for a law enforcement officer. If this is the quality of your employees and corporate values, then sorry I will not be a customer.

Reply

Tom July 28, 2016 at 8:12 pm

I have frequented your stores in the midwest numerous times in my travels as a law enforcement industry representative, never again. If the actions of these marginal employees represent corporate training I hope local stores know to call ghost busters instead of law enforcement the next time an incident happens at their store.

I will make it a point to ensure that the many members of the law enforcement community I deal with, the people that sometimes risk their lives to serve you, know the apparent lack of corporate concern with the training/actions of their employees.

Reply

Jo Ann Boyette July 28, 2016 at 12:39 pm

You’ve had time to “investigate” the horrendous treatment of an Alexandria, Va police officer by one of your employees. If you do not terminate the responsible employee and send the message that this type of behavior will not be tolerated you may expect that I will make a point to encourage my friends and family to never eat at any of your restaurants.
Please respond to this email with action taken and not a dodge of “looking into the matter.”

Reply

David July 28, 2016 at 10:26 am

Between the recent data breach, and now your inadequate response to the Alexandria restaurant’s failure to serve a uniformed officer, I can’t visit the your restaurants again. I count several Fairfax County officers among my friends, including one who regularly stopped at this particular restaurant. Supposedly local management was going to install a police-supportive message on the building (it wasn’t there yesterday). There is no indication the offending employee was terminated. My LEO friends won’t go back, either out of principle or because they don’t know if the offending cook was let go, and are justifiably worried what might end up in their food.

You’ve closed multiple locations around my office, and I’m willing to bet than unless your corporate culture changes and you set an example, that the Alexandria store and others in the area will suffer due to the coverage of this event in the press. One could hope this location doesn’t experience a robbery or other issue requiring assistance in the near future. The first responders will still come, because they’ll do their job, and maybe your snickering workers may realize their idiocy.

Reply

Mike Ward July 28, 2016 at 9:18 am

You won’t serve the officer. You won’t get any of my or my friends business.

Reply

Barkley Sherwood July 27, 2016 at 4:10 pm

I recently read through new media that a police officer was refused service at an Alexandria Noodle & Company store. The company response was good albeit very generic, so I will follow up to see what remedy Corporate decides to impose on the rude and discriminatory employees (in particular the cook). My family, friends and I enjoy frequenting Noodles & Company and hope we don’t have to add it to the ever increasing “no go” list of anti-American/pro-progressive businesses whose political ideological viewpoint trumps good and true business practice based on neutrality and superior product and service.

Reply

vegas2b1@hotmail.com July 26, 2016 at 7:05 pm

ALEXANDRIA, Va. – An Alexandria police officer was denied service after a chef refused to cook for an officer in uniform.
At around 6:30 p.m. Monday evening, a female officer in full uniform walked into the Noodles & Company on Duke St. in Alexandria when she was refused service while waiting in line, according to officials. The cook at the restaurant came out of the kitchen, walked to the cashier and said something in the lines of “you are going to have to take me off the line, because I am not serving that.” The cashier and the cook then exchanged a few words and started laughing at the officer. The officer decided to leave the restaurant when she realized what was happening, called her supervisor.

your company has lost my family and everyone we know business.

Reply

Kelcey R July 24, 2016 at 7:52 pm

I’d like to share my very positive experiences! Ronikka is always doing her best to make everything right with customers from checking in throughtout the meal and to great customer service! She is always so helpful and sweet!
Today my mom and I went to go eat there and I ordered what I thought was what I usually order spicy peanut tai, however it wasn’t it was replaced by another dish. I was very confused when I got it and Ronikka notice all the way from behind the register and came over to make sure everything was ok, she suggested some other meals and was so kind and helpful! I’m beyond pleased with her service and hope she gets promoted and or rewarded!
O’Fallon IL 62269 Noodles & Company

Reply

LJ July 13, 2016 at 11:31 pm

I was recently at a noodles in St Paul, MN. A few hours after eating I became violently ill with severe food poisoning. I have been down for 3 days now. I contacted the store manager just to inform them and warn them if others were to get sick. She was nice at first but then got very defensive not caring about the problem at all. I will never eat there again!

Reply

Terry C. Smith May 16, 2016 at 9:32 am

I would like to compliment you on the excellent experience my family had at your College Park Maryland restaurant on Sunday May 15. I arrived 15 minutes early for a family lunch and was shown a table for five. Since it was before noon the restaurant was not very busy. Near the table I selected there was an employee having an early lunch. He looked up and asked if he could get me anything and I said I didn’t want to interupt his lunch. Nontheless he continued to offer his help. Since he was obviously doing some sort of paperwork in addition to eating I again declined. Turns out he was Troy Cowan, your manager. I complimented him on his devotion to customer service and how it had improved throughout the commercial world over the past decade, with him being a good example. I should know since my career took me to 36 states and a dozen foreign countries. That translates into hundreds of meals on the road!

Whoever hired Troy must have seen the same qualities in Troy as I and they should be complimented as should he. Hopefully they will both find their way up your corporate ladder.

P.S. The food was as good as the service.

Reply

Jennie May 5, 2016 at 3:38 pm

My husband and I just went to Noodles and Company located on 303 16th Street, Suite 150 Denver, CO 80202 for a lunch break during work. Apparently there were serious problems with this location today. Everything went wrong there. When we placed our order at 11:41PM today, we were not told that there were problems in the kitchen. The entire staff had attitude problems, whining, moaning, complaining, and making loud noises when collecting dishes in front of customers. No one was happy or wanted to serve customers today.

We ordered a grilled caesar salad, side chicken soup, and a regular size chicken noodle soup. After 20 minutes of ordering and sitting down at a table, I finally got my salad, but no utensils to eat with. I pointed that out to the server, but she was too busy delivering food to other customers. Therefore, I went to the cashier and asked for my own utensils after noticing that it may be a while before she can get to me. At 12:30PM, which is 50 minutes after we’ve place our order, we still have not received our soups. We were able to flag down a server and asked her to check on our order. She came back and asked if we wanted it to go instead; without even confirming if and when we will receive our order. At this point, we just wanted a refund for the two soups that we did not receive. She took my receipt and came back and gave me a full refund. That was not what I asked for. I simply wanted a refund for the food that I did not receive after an hour of waiting. It would have been nice if customers were notified and made aware that their were problems in the kitchen so we can decide if we wanted to wait or have lunch elsewhere. Besides myself, there were so many angry and upset customers. Hopefully you guys can get issues resolved because after such a horrible experience, I will not be back to this location again.

Reply

Winona March 14, 2016 at 9:23 am

Noodles is by far the worst place I have ever worked. The management and the workers are rude; on my first day I was yelled at for not knowing how to perform a task that I had not been taught. I had been scheduled to work TWICE in one day. As a high school student, this is not acceptable. I remember one of my first days working there I was shoved into the back to do dishes. I didn’t have a problem doing dishes, but I did dishes for 3 hours straight.; from the moment I walked in to the time I left. I had burnt my hands multiple times from both the scorching water and the hot plates and bowls. I worked there for almost 2 months before I couldn’t handle it anymore. I still haven’t received any payment for the time I spent working. I expected more from my experience at Noodles.

Reply

Michelle B January 10, 2016 at 5:54 pm

We decided to order out as it was the night before Thanksgiving & we were busy preparing everything. It turned out to be a BIG mistake & HUGE inconvience. We ordered online which was very easy, but when my husband returned about 20minutes later with our food, it was the wrong order. I called & they said they would fix another order. My husband had to go out again & return the wrong order & pick up the correct order. He was never offered an apology for his inconvience. Then when we began to eat, we realized there was no chicken, which I had paid for, on the chicken Caesar salad!!! I called & asked if there was something they could send us for our time & inconvience, he took my name & address & I NEVER received a thing!! After the holiday I went on the Noodles & Company website, “how are we doing” page & wrote my complaint. I have NEVER heard back from that email either, which really tells me that your customer service really STINKS!! At first, I thought that I would probably not ever visit the Lake In The Hills location again, but now with the terrible customer service I really don’t think I’ll be visiting any of the Noodles & Company locations.
Sincerely,
Michelle Blazina-Baker

Reply

Denise October 20, 2015 at 7:56 pm

Went to Noodles tonight with my son. He loves your Mac and Cheese. He had an email for a free small with a regular purchase. The size of the small is not the regular size small that we get often. If you are going to do a promo, don’t cheap out or don’t bother. I have to find something else for my other son to eat.

Denise

Reply

Gary Wald November 3, 2014 at 9:36 pm

On Sunday November 2, 2014 while visiting Lawernce Kansas we came across your restaurant on Mass street. My girl friend ordered the Alfredo. I noticed she was pushing the chicken from the Alfredo aside and when I asked her what was wrong she showed me that all the pieces of chicken were raw and pink inside. I took all but one of the pieces up to the counter and the girl said they would bring us more chicken, ( what about the noodles that were tainted by the raw chicken?) Thinking they would bring a whole new order of Alfredo we were shocked when she delivered a piece of chicken that was pounded down to about a quarter of an inch thick and cooked so long it was a dark brown. This was inedible. I have pictures on my cell phone of the undercooked chicken and the overcooked piece of leather that they tried to feed us. We purchased a total of $24 of food and it was terrible. I complained on the Noodles web site and have heard nothing. We then walked back to the historic Eldridge Motel where we were staying and looked at their menu. To our surprise they had Mac and Cheese listed as a side order for $5. We ordered two of them. It was the best Mac and Cheese we have had in years, topped with real bacon and fresh tomatoes…yummy and for $10. I will never go back to Noodles. It seems there was no manager in charge, it looked like a bunch of high school kids were running the place. The food took 20 minutes to get and it was awful. The floor was dirty with pieces of pasta laying around and this was at 5:00 PM. I complained on there website and no body contacted me despite leaving an email address and phone number.

Reply

Minister Angela Brown April 26, 2016 at 7:57 am

I read your complaint and must say my experience was not great either. My second visit to the same location and when I notice that no one is sending a reply out to customers is a very big concern. It seems that the company is not too concerned about bad reviews or possibly losing business based on these complaints. As a former manager who has dealt with issues in the area of customer service I agree that the locations seems to be run by young people who lack skills or even care about the customers. This is a very bad idea! When a company allows children to ruin a reputation consistently only leads to the a company losing business and eventually closing. In this day and time there are too many other places people can go to spend their hard earn money and when service is bad like this people will stop coming. I hope that someone will reach out to all of the people on this site and offer some reasonable explanation and compensation for time and experience. I understand the issue of unclean dishes as well because mine was not clean on the bottom and with all employees on the front who is washing dishes?

Reply

Dezi October 10, 2014 at 10:22 am

The Kentland’s location in Gaithersburg MD is convenient and clean. Above all, The staff is courteous and professional; they go above and beyond the call of duty to make customers feel welcomed. I especially want to thank “Shelby” for encouraging me to visit Noodles and Company. I was a regular customer at Cosi’s restaurant and it was suddenly sold. Shelby was a cashier at the restaurant and suggested I visit Noodles and Company, because she is a happy employee she mentioned how inexpensive the cost and how great the food tasted. After about a month of missing Shelby’s warm welcome, I decided to try Noodles and Company. Honestly, the food is the best fast food I’ve ever eaten in my life and I faithfully dine at the Germantown or Kentland’s location twice a day (lunch and dinner). In addition, there are many tasty selections to choose from which are low calorie and low saturated fat. I’ve lost 10 unwanted pounds in one month! I also want to give a shout out to Trystan who always takes the time out to great me with a gorgeous smile. David deserves a shout out because he is humble and extremely polite. There is one other gentleman who deserves a shout out, but I don’t know his name. Although, the staff encounters me twice a day 7 days a week, they still greet me as if I’m a celebrity! The CEO knew what he was doing when he started up this restaurant! I’m very impressed and pleased! Almost forgot, my 6 year old loves the meatballs!

Reply

Shany September 12, 2014 at 11:04 am

I am writing regarding an incident that occurred at the location in Arlington, VA. My family and I all went there for dinner. We ordered 3 pad thai and some other dishes as well. 3 dishes arrived at the table, leaving out 2 pad thais for my husband and I. We waited for 20 minutes. The what seemed to be the manager came over and demanded a receipt because we asked where our meal was and took the receipt and didn’t believe us. I had to go to the register to ask for my meal and they handed it to me. Then she got upset and took the plate from me and told me that she would bring it to the table. This was the worst customer service. The cashier was nice and the server as well.

Reply

Lena August 19, 2014 at 4:15 pm

To whom it may concern,
I just wanted to voice my concern regarding an incident that occurred at your Burlington, MA location on 08/19/14 at approximately 1pm. The manager at this location was extremely rude and inappropriate. My colleague and I were coming from a neighboring restaurant at the time and seated in the patio area, instead of approaching as politely to ask us whether we were planning on buying anything at the establishment (which we WERE at the time), upon seeing our food, he loudly started asking us why we exactly we were seated in the patio “it was not Qdoba”, and that we need to leave immediately. Now I understand that business is business and perhaps we should have entered the restaurant first, purchased our food “to go”, and then sat at the patio, but the way this manager treated us, even if we weren’t going to purchase anything, was beyond inhumane. He raised his voice at us and repeatedly yelled “you need to hurry up and leave immediately!” while hovering over us and pointing his hand as if he were reprimanding some kind of animal (all this while in front of other customers). As a matter of fact, it truly was reminiscent of a person chastising an animal. My colleague and I, in horror at the treatment we were receiving, quickly packed up our stuff and left, vowing to never be a “Noodles and Company” customer ever again! Furthermore, another couple seated next to us, equally shocked at the manager’s actions, stated that “we did not deserve to be treated that way”, and I’m sure they eventually left as well. I have never in my life been treated so poorly and felt like a second class citizen. Now, I’m not sure what it was about us that drove him to this reaction, maybe it is because of how we looked, maybe it is because my colleague and I are minorities (we actually happen to be 2 senior scientists at a neighboring biotech company), we don’t know. Nonetheless, a little kindness and customer service goes a long way. Now this review may not mean anything to you, but I plead that if anything can come out of this review, let it be your providing proper training in “customer service and hospitality” to your employees, -seeing as how you’ve already lost the business of my friend and I, our coworkers, friends, and family members.
Sincerely,
Concerned ex-customer.

Reply

mwelch July 17, 2014 at 9:07 am

I read online how employees are treated so fairly. Really? That has not been what I have seen. From general manager lying about who she was to a termination of an assistant manager without physical evidence. To letting employees gang up tell lies about people not do there jobs and blame it on others. No fair treatment? Your lucky your company hasn’t been sued! Or with your practices maybe you have a lot. Sad Sad Sad I will tell everyone I know never to eat at your stores because you company treats employees like dirt.
M Welch

Reply

Judy Schultz July 15, 2014 at 8:32 am

I’m not sure this is where I want to post complaint about noodles and company but I am furious. I ordered a chicken soup with gluten free noodles. I do not have celiac disease but have taken tests due to digestive issues and they found my system is gluten sensitive. So what that means is my body cannot tolerate gluten and it reacts by severe cramping and bleeding. So I ordered my soup and trusted that the noodles were gluten. As I was eating it I thought the noodles seemed soggy and after eating a little more realized they weren’t gluten free. By this time ( and my body doesn’t need much to react) I stopped eating the soup but was too late. I was up half the night cramping and bloated. I just want corporate to know that it is not ok for their company to make that kind of mistake. It was horrible, I suffer from a chronic illness and eating gluten messes with my health. It is NEVER something to take lightly and if anybody is gluten free I would be extra careful with your order at noodles and company

Reply

Carrie B May 28, 2014 at 4:59 pm

I recently moved to Denver, Co and was new to the Hampden Area. I go to Noodles & CO all the time because your food is so fresh, and a wide variety of options. I decided to check out the location nearest my house (6300 E Hampden Ave Denver, CO) for lunch today. It was around 2 p.m. on a beautiful Wednesday, so there was not much business. I was greeted promptly by a very friendly cashier and even told about your new menu items which she spoke highly of. I decided to go with my usual because my heart was set in your steak stroganoff but I will definitely be back for your asparagus and chicken dish. The manager brought my food out promptly, asked me if I was doing alright and how everything was. Before I knew it the cashier was bring me a box and asking if I would like my drink to go. This was the best experience I have had at one of your locations and because of that I will be visiting more frequently.
Great job all around today! (I think their names were Beatrice & LeAnne?)
Thanks!
Carrie B

Reply

jack white April 12, 2014 at 5:50 pm

I will never enter a noodles again. My family visits on average about 3 times a week. A couple of weeks ago we were on vacation visiting family in Greenville N.C. and saw u had recently opened a store there, so we took our entire family for dinner bragging about noodles. I was so embarrassed! We r a god fearing and loving Christian family. I know the morally challenged also need to work and earn a living. I don’t frequent restaurants who employ homos cooking food(its a known fact that queers r a leading carrier of aids) but as long as they are cashiers I have no problem. My problem w/ the Greenville store was 2 girls (1 being a shift super. and the other a cashier) were all over each other, flirting and petting and being disgusting. I try to teach my children moral values and ethical behaviors and was so embarrassed by these two individuals, i will not go back! If it was unnoticeable would been one thing. I wouldn’t have noticed but my son heard 2 guys talking in the booth behind us about them, and then I had to explain about morally corrupt people and their pervrted ways. DIsgusting! Wont be going back

Reply

JoAnn Pulphus April 8, 2014 at 6:37 pm

My son worked for the Mankato, Mn location and his General Mgr. named CHRIS would not allow him to leave the line when he was SEVERELY burned on his forearm while preparing food for customers. He was told that it was far too busy to leave the line and he had better not go. According to my son, she was unconcerned with the burn he had received. He had to be treated for second degree burns and has a permanent mark. I do not live in the state, so I only became aware of this recently. I would appreciate you looking into this ASAP. I can be reached at my email address as listed. I do plan on calling your corporate office as well.

Reply

Barry Sebbing March 27, 2014 at 5:32 pm

Had dinner at your Vienna, Va. restaurant. Would like to commend the manager, Andre: Clean cut, respectful, attentive (clearing tables, working the counter, etc.) and bright. Take care of him. He is an asset to your business.
Barry Stebbing

Reply

Bryan December 24, 2013 at 2:33 pm

12-24-13

Hello, my name is Bryan P. your former employee as of yesterday from the Hamilton Town Center Location. I’m sitting here writing you this message starring at my Christmas tree wondering which presents of my daughters to not give away and to return. I find your company’s decision to fire me two days before Christmas sad and unprofessional. I had no previous write-ups and no verbal warnings before I was let go, I was never even offered a chance to explain myself. I consider myself a hard worker and I did everything I could on a daily basis to make the restaurant successful. Justin Charles the general manager who had me fired cannot do his job. He is late every other day, has NO leadership skills and is just an all around a very lazy employee. He makes a working atmosphere based on him being lazy and making some people work harder just because he himself is too lazy to do his job. I asked a couple of weeks ago to be moved to another location to get away from these issues. I could not fully explain my reasoning in which I wanted to be moved to another location in fear Ben White the area manager would have me fired, as Justin and Ben are very close friends. I’m the third person who asked to be moved to another location for the exact same reasons, the other two employees being Zack H. and Jack R. who are now located in the Castleton location. I was let go for coming in late and supposedly altering my time. Justin just gave away ten hours on multiple employees’ checks, Jack R. from Castleton being one of them. I could make a list of things that Justin should have been fired for and nothing was done. I make one error, my first error and I’m terminated immediately. I fell as if my termination had nothing to do with me personally and more of an act of desperation of a man who is in fear of losing his job himself.

Noodles is a fairly new concept and that’s what drew me to be employed, but if you plan on running your business by punishing those people who work hard every day and rewarding those who are lazy but are simply friends with the right people I find it hard to believe you will last very long.

Merry Christmas,

Bryan P.

Reply

Kelley Campbell December 12, 2013 at 11:42 pm

I need someone to contact me ASAP about the noodles in the Hampton village shopping ctr. in St. Louis Mo. 63109
I refuse to put up with their indignant employee’s or manager. .0.

Reply

Georgina Renz August 8, 2013 at 3:48 pm

My husband & I have been registered to receive your birthday gift certificate since 2010. Karl continues to get his (via email), but I have apparently been dropped off your list. I wasn’t sent one last year, and I wish to have it in time for my B-day this year (August 19). PLEASE let me know if you are able to restore my name and info in time to use your gift certificate so I can once again celebrate my birthday at your restaurant in San Diego.
Thank you very much,
Georgina (Gina) Renz

Reply

Paul Piloni August 3, 2013 at 10:15 pm

I would to file a complaint in regard to your store located at: 75th Street, Woodridge, IL. I just sat and watched a worker mock me while I waited for my food. She was unaware that I could hear everything she was saying and could see her repeatedly mocking me. She was of Hispanic or Indian decent. Incident occurred at 8:45pm on Sat 08/03/13.

The incident left me feeling very angry and disgusted with the lack of professionalism at this location. I don’t plan on ever going back to this location because of this incident.

Regards,
Paul Piloni

Reply

Leave a Comment

Want to make sure Noodles and Company sees your comment or complaint?

Share your experience to get more attention.


Previous post:

Next post: