Neiman Marcus Corporate Office

Neiman Marcus Group Corporate Office Address

Neiman Marcus Group
1618 Main St
Dallas, TX 75201

Contact Neiman Marcus Group

Phone Number: (214) 741-6911
Fax Number: (214) 742-4904
Website: http://www.neimanmarcus.com
Email: Email Neiman Marcus Group

Executives

CEO: Karen W. Katz
CFO: James E. Skinner
COO: James E. Skinner

Neiman Marcus Group History

Herbert Marcus Sr. along with his sister, Carrie Marcus Neiman, and her husband, A.L. Neiman, had $25,000 to invest from a successful sales-promotion firm they had built in 1907. They rejected a possible investment in the fledgling Coca-Cola Company and chose to start a retail business in Dallas instead.

Their store was stocked with high quality clothing not commonly found in Texas, mostly bought by Carrie in New York. Within weeks everything was sold out.

In 1914 a fire destroyed the Neiman Marcus store and all of its inventory. When the company reopened it had increased product selection to include lingerie and children’s clothing.

In 1950 Neiman Marcus opened a second location, also in Dallas, and expanded to Houston in 1957. Throughout the 1970′s the company opened new stores in Atlanta, Beverly Hills, Boston, Chicago, Las Vegas, Minneapolis, San Francisco, and St. Louis.

Today Neiman Marcus has 41 stores nationwide, owns Bergdorf-Goodman department stores, and operates a direct marketing division, Neiman Marcus Direct. Neiman Marcus has over 15,000 employees and had $4.34 billion in revenue in 2012.

 

{ 18 comments… read them below or add one }

Maloree Banks June 1, 2015 at 11:52 pm

Mr. Flynn,
I want to tell you what a wonderful shopping experience I had today at the Allen store.

I grew up in Dallas, I knew Mr. Stanley – and Northpark was “my store”. I remember the “old times” when the salespeople took an interest in you, were pleasant, helpful, and really took pride in their work.

Today I had that experience from Michael Shoneman! He went beyond the call of duty when I asked about a show I had seen at the Lovers Lane store. He didn’t have it- and went and called Lovers and came back and explained it was an item just for those Last Calls….

How nice and thoughtful He knew his stock for my friend who wears a narrow- and I can’t tell you great it was!!!

Thank you for having him!

Regards,
Maloree

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Erica Keo May 13, 2015 at 12:30 am

Hello I am writting to you because I am regular customer to Neiman Marcus station in Katy tx. One morning to walked into Neiman Marcus Last Call doing my shopping like usual and all I hear is Your store manager Phillip Wilson being disrespectful rude and unprofessional. Yelling at his employees in front of customers is definitely a big no. She’s wasn’t doing anything wrong. She greet me with a warming joyful voice. Next thing you know Phillip comes and scream at her saying why are not greeting customers. After that he was telling her, she’s did a awful job in go backs and that’s scares him from making a mistake in hiring her. She’s basically were holding her tears in. I believe you guys as a company made a mistake in hiring Phillip Wilson. As a parent I will not let my daughter work for a man that’s treats their employees like “shit” if you guys don’t believe me. Come to the store at Katy mills mall and asked the employees yourself.

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nunya March 12, 2015 at 8:42 pm

It has been nearly one year since I was “let go” from the store at the Domain in Austin.
ON MY 63rd BIRTHDAY! I want to thank you for ruining my life. I was denied unemployment
because of lies, jealousy, possible age, possible religion. Whatever, I was WRONGLY accused and when I went to HR, one of the complaints came from a woman who SAID she owned restaurants and that did not want to lose her business. I found out after searching the internet, there were 9 people with her name between Canada, UK and the U.S. and NOT ONE owned a restaurant, let alone several, but ONE that lived NEAR Austin, WORKED at a Mexican restaurant before getting a position with the state. The stories are long, they were FALSE, I was wrongfully dismissed. I was good at what I had done since the 1970′s.
I was developing a clientele. I was on the “sales top ten board” often.
The other day I happened to walk in to sell all the little pretties I loved to sell and the saleswoman who was hired to replace me did not get here nose out of her phone. There were 4 other people looking at shoes the time I was there and not ONE had been approached.
I was “warned” by HR that if I continued with my “allegations that I was set up to be fired”, I would regret it. I did not receive any benefits (no unemployment) and have been going through my savings. I was only 8 months from being qualified to receive full retirement benefits, and only 3 years before I could qualify for retirement.
While at the Domain yesterday, I was told from a salesperson that works near NM that the police were at that NM location. I thought, oh, another theft. To my surprise, TWO SALESPEOPLE! It is a VISCOUS sales floor, managed poorly. If you are not ethical, like to steal from the company you work for by purchasing Louboutin’s at rock bottom prices, and selling to friends or on E BAY (more likely) after employee discount, or telling customers OK to return merchandise after they receive their gift card, then I did not belong there. I did NOT deserve to be fired, I did not deserve to be denied unemployment and I deserve to be angry as hell for ruining my life this close to retirement. I will NEVER make a purchase nor will I promote such an establishment.

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Sarah Simpson January 22, 2015 at 1:32 pm

Dear Corporate
I ordered a pair of monogrammed Baily brown Uggs boots on October 31, 2014. The boots were scheduled to be delivered on November 24, to no avail . I contacted customer service they said the boots would be delivered by December 12, 2014. I was feeling a tad annoyed being these boots were a birthday girt from my fiancee. On December 11, an email was sent, which I assumed was a confirmation stating the boots were on scheduled. To my disbelief when I opened the email the next morning it stated the boots were no longer available, they were being discontinued. I was livid to say the least. I contacted customer service to be told they would be willing to honor the $50 discount that I originally used to order the boots. At that moment a barrage of feelings began to surface. I then asked for a supervisor. I spoke with a kind person be the name of Charlotte, she tried to rectify the situation by sending me a gift card for $100. I again decided to order some boots another color same style, Once they were received they were not the same boots as on the website. Words could not explain what I was feeling. I called again trying to be as calm as possible. I spoke with another supervisor who placed the order she stated to be sure the boots were correct from was on the website. I received an email stating the boots were no longer available. AGAIN how could this be happening. I wanted NOTHING to do with Neiman Marcus!!!!! they were not standing behind the merchandise, nor what was on the website. I gave it a last try I spoke with a lovely supervisor by the name of Sofia Hamlin, she walked me through, she said she would personally check which she did. I was gifted the boots for all of the trouble I had experienced, Sofia somehow managed to find the original boots and expedited the order. For that I was grateful and pleased. She followed through and made a conscience professional decision. Because of Sofia Hamlin may consider to be a customer with Neiman Marcus the votes are still out!.

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Tufan Oral January 2, 2015 at 11:07 am

Dear sir/madam, December /30 /2014

During my many years management at Sheraton Corporation , I trained all my managers for the importance of the employee moral , I did seminars regarding employe moral , and part of my Thesis was about the correlation between employe moral and guest service .

Upscale businesses don’t become upscale by selling expensive goods only , but also by providing an upscale service . When Benjamin Franklin was stating that the slavery is not economically cheaper , he was reasoning that it was because of the lock of moral within the slaves , which caused loss of production .

Fall of 2013 , my wife worked at your Boston store in women’ s cosmetic department as a freelancer . Countless nights she came home with tears in her eyes , she did not quit her job because of her commitment to her company , and she held onto the position until Christmas 2013 . Many occasions she was abused and bullied by this person publicly in front of the other employees , co-workers and customers . Although this person is not a manager but a a line employee , she is known in that department as a ruler with iron fist . By intimidating other employees she dominates her sales , she missuses products and samples for her personal gain , and she even intimidates her managers .

Since than my wife is located to another store by her company , and their sales are increased substantially .If you check your last quarter of 2013 vs 2014 you will see a substantial drop on sales at Neiman Marcus Boston Cosmetic department , especially the products my wife represented . My wife has been Nationally recognized many times with her high volume of sales , and because of her skills she has an excellent relation with her customers .

Recently our only son who is a pre-med student , started working as part time in the same line of work , naturally he has the same gift like his mother . He can approach , talk and pass samples to few hundred people on a shift . On November 22 he was send to your Boston store to represent a different company as a freelancer , and what we were afraid of could happened , did happened .

Although Ann Fanning did not have any authority for the employment of my son , she insulted and humiliated him on the floor , not only in front of the other employees , co-workers , but also in front of the customers too .To a point that a customer felt so bad and tried to comfort my son . She loudly yelled at him “ next time you are in my store you ware a belt “ and later on “ when you got paid today , I suggest get a hair cut “. Of course without seeing him you might thing that he had his hair to his shoulders , and his pants falling to his knees . I can assure you , my son is always well dressed and groomed , professional , and he was humiliated .

Dress codes should be communicated by the store management to the account executives , line employee has no place reprimanding a freelancer , and if any communication needed , it should be done privately and professionally .

We can take care this problem by avoiding your store as a customer or employee or for any other business reason , however in the mean time you have many employees going through this on a daily basis , they are afraid , desperate and sad . I wanted to wait at least a month to write this letter , so I don’t give a implosive response and also I did not want to put one more problem on your corner during a busy season .

I hope you take necessary actions , bullying is not acceptable even in the work place .Also we hope to keep this confidential since my wife does not want any negative attention since she is still working in the same field . We believe success of business comes from happy employees .

Tufan Oral
t****@verizon.net

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Iris S. December 29, 2014 at 11:49 pm

Aloha Neiman Marcus Group, I wanted to share a comment regarding my experience dining tonight at the Mariposa Restaurant located at the Ala Moana Center Neiman Marcus Branch. The service I received from your waiter Keoni and Assistant Manager Janet was superb! The quality of your service here is exceptional and I would appreciate you recognizing their service.

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Melissa Rachbind September 19, 2014 at 11:29 am

I am so appalled at the cruise vacation offer that takes place when you call customer service!! After UNWILLINGLY having to answer a survey for a cruise, I was put through to a vacation specialist, who when I told him I was not interested in a cruise but wanted to speak with a NM representative rudely put the phone down on me….I had to call back 3 times to speak with a customer service representative!!! Very frustrating, I would expect more from NM!!!!!!

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Anne Weinstock September 9, 2014 at 12:52 pm

Upon calling Neiman Marcus Boston today to place an order for Chanel makeup I was astonished to hear that my Chanel rep Rita Sorrentino was no longer working there. As a yr round resident of Nantucket, I rely on Rita for advice regarding Chanel products, shades etc. as it is a 4 hr journey for me to get to the store. Rita has assisted me (as well as many of my friends) for yrs. I am devastated to hear she will no longer be there . For whatever reason, you have lost a truly outstanding employee.

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Andrea Hall September 3, 2014 at 9:35 am

Dear Niemen Marcus,

I would like to share my experience at your Niemen Marcus, Dedham store, Legacy Place, I was shopping at Legacy Place and saw your store, someone gave me a gift card as a going away present, so my daughter and went in to see if I could find anything. I saw a Niemen Marcus, your brand, handbag. The date of purchase was the Tuesday, July 8th, and I only know this because my daughter still had her receipt. I told with the store manager, whose writing I can’t read, I explain to her what happened, she had we fill out a store form with my information and said that she would have to research it. She came back to say she couldn’t find the transaction on film, wanted to know my form of payment and I told her it was a gift card. She said that she would have to speak with the buyer for a sku number and that she would give me a call. She did call me back and wanted more information from me, again the date of purchase and wanted my drivers’ license and my license number, which is state provided. At this point I am getting annoyed with this process and starting to wonder if this store procedure with returns or was this a rush to judgment because I am a women of color therefore I story was questionable. There is a store credit of $69 due to a 30 percent. I a 64 years old with a lot of pride and feel I been treated unfairly.

Sincerely,
Andrea L. Hall

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Tomas Reyes August 18, 2014 at 12:32 pm

I would like to submit my newly formed company profile to the proper buying team for Fashion Forward Compression Hosiery. We are direct supplier with Fulfillment Center in Houston Texas. Availability and accessibility to our product can also be dropped shipped and or custom color and pattern.
Please contact me at your convenience.
Thank you
B. Regards,
Tomas Reyes

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Tomas Reyes August 18, 2014 at 12:36 pm

Tomas Reyes Contact Mobile #917 607 xxxx

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Loretta Cox August 2, 2014 at 3:10 pm

As a shopper of both Bergdorg Goodman & Neiman Marcus for over 30 years I am so disappointed to see that the Most Important Luxury Stores in the World have dropped Customer Service. I had wanted to purchase a Jil Sander fur vest (a pre-order). Unfortunately, because of Modern Sizing I had no idea what size to order. I called both Neiman’s and Bergdorf’s. To say Customer Service at Both stores were rude is an understatement. While in NYC I decided to drop by Bergdorf’s to see if a sales person could help me. It was a Friday, about 1pm and the designer floor had but One sales person.
She quickly dismissed me as she was the “Chloe Specialist”. Reluctantly she threw a piece of scrap paper, no pen to write down my information. On the following Monday I received an email from her stating she had passed on the information to the person who handled Jil Sander. Haven’t heard a peep since, and at this point I don’t want it. And by the way, the “Chloe Specialist” couldn’t even find Jil Sander’s product placement having me run all over the floor. To quote her, ” They move everything around every day. No one knows where the clothes will end up next”. Are the Chairmen at the helm of these two Once Great Stores even aware of the dysfunction that is going on? I for one will Never set foot in Bergdorf’s again. I will order online, and if I wish for a specific item I will go the the designers boutique.
Mr. Marcus and Mr. Goodman must be rolling in their graves. What a pity.

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Jimena Callejas July 4, 2014 at 10:33 pm

I would like to contact the buyer for Neiman’s
apparel , both men’s and woman’s .

Thank you,

Jimena Callejas

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DR. ELENA BAKER June 10, 2014 at 11:07 pm

I purchased shoes, Suzy.flt.white.quilt style 96988 on May 30, 20014. The left shoe sole has separated. I called Ontario Mills, CA store where I purchased the shoes to ask them to hold another pair. I was told that I must have a Neiman Marcus card to hold the shoes, as I would not be able to go until 6/12 to return the damaged goods. There is only one pair left according to the on line search and it id in a size 7. A 7 will be ok as I wear a 6.5 or 7. I have been a Neiman Marcus customer since I was a child in Texas and have NEVER received such poor quality customer service. I spoke with Xavier at the Ontario Mills Last Call.

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Meredith Ostendorff May 21, 2014 at 10:30 pm

I extremely disappointed in the level of customer service from your White Plains store. What should of been a pleasant experience turned out to be an extreme inconvenience and no one seemed to care! I work in Customer service for a large retailer and in my tenor I have never seen a client being treated the way I was. I walked in to your store with a return and wanted to purchase a pair of shoes cause the ones I ordered online didn’t fit. What seemed like an easy exchange turned out with me driving two hours home shoeless cause the woman in shoes processed my return wrong and said it could not be voided. And online was doing inventory which I don’t see how that had any bearing on my situation! I just would like someone to please help me so I an get my $$ back that is supposed to be credited back to my card!!!

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Harriet Rice May 19, 2014 at 10:42 am

There is something drastically wrong with your telephone system. It is impossible to reach anyone for catalog sales or at any 800 number. When I called your corporate headquarters this morning to report this matter, the operator said she would connect me with someone in the executive office. Again, just the recording thanking my for my patience (which has run out) and letting my know “a customer care associate will be with me shortly). Well, that didn’t work either.
As a result, I’ve missed an opportunity to take advantage of an email offer made to me that was only good yesterday.
Houston: you’ve got a problem
I am a cardholder since 1978 or 79.

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Anonymous May 15, 2014 at 9:00 am

I am submitting this a s a complaint against on one of your employees at the Boston Neiman Marcus Copley branch named Ann Fanning and I wanted to let you know that I have witnessed this employee giving big bottle “samples” out to people outside of the store. Such as the commuter rail and residents that live in her dwelling
I don’t think that this is right as she trades these parfumes and fragrances for free rides on the train
Please look into

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christine carey March 24, 2014 at 3:26 pm

I am writing you as Senior Sales Representative for Mac Duggal. We would like to personally invite you to our showroom in New York on 39th Street to view our collections for Fall 2014. Mac Duggal is the premiere prom designer in the United States and over 30 countries.Our corporate headquarters and warehouse are located in Burr Ridge, IL.

I believe Neiman Marcus would be a perfect fit! The Mac Duggal label showcases eleven unique collections. From cocktail, to our luxurious evening wear, to our lush fabrications in the Couture line, to the figure flattering styles and extending sizing in the Plus line. You may see our collections on http://www.macduggal.com.

I would love to set up an appointment with you at your corporate office or our New York Show room to discuss our possible placement with Neiman Marcus at your convenience. I can directly be reached at 312-218-XXXX. I look forward to hearing back from you.

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