Moneygram Corporate Office - Corporate Office HQ

Moneygram Corporate Office

How would you rate your experience with Moneygram ?

[Total: 52    Average: 1.9/5]

Moneygram Corporate Office Address

Moneygram International, Inc.
2828 N. Harwood Street 15th Floor
Dallas, Texas 75201

Contact Moneygram

Phone Number: (214) 999-7552
Fax Number:
Website: http://global.moneygram.com/
Email: Email Moneygram

Moneygram Facts

Founder: Business merger
Date Founded: 1940
Founding Location: Minneapolis, Minnesota
Number of Employees: 2936

Moneygram Executives

CEO: W. Alexander Holmes
CFO: Peter E. Ohser
COO: Pamela H. Patsley

Moneygram History

 

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Moneygram International often referred to as simply Moneygram was the result of the merging of two separate businesses, Traveler’s Express and Integrated Business Systems. The company is currently based in Dallas, Texas.

Traveler’s Express was once the largest provider of money orders until the company underwent reorganization in 1993. By the late 1990’s, Moneygram had more than 22,000 locations in 100 countries. By 2006, the company had expanded to Asia, Central America, and Eastern Europe. Today, the company offers bill-payments and online money transfers.

Moneygram went public in 2004 and is sold on the NASDAQ under the ticker symbol: MGI.

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Company shares dropped 96% during the economic downturn in 2007 but has since recovered and has been in the black since 2009. In 2012, the company admitted to money laundering and wire fraud. Moneygram paid a fine in February of 2016 of $13 million, as well as $4 million in states costs and fees.

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In 2013 the company considered putting themselves up for sale. In 2014, after losing a relationship with Wal-Mart Stores, it began restructuring to cut costs. From their peak in 2013 until late 2015, shares fell as much as 70%. Moneygram closed a Global Customer Care Operations center in Lakewood, Colorado, resulting in over 500 layoffs. Later, the company closed its 376-person Brooklyn Center operation in 2015.  The company has offshored numerous positions to Warsaw, Poland from its Colorado and Minnesota locations for additional cost-cutting. Also in 2015, the company’s agent network in Africa reached 25,000 locations, including an agreement with the Mauritius Post Office.

Between late October 2016 and January 2017, Moneygram’s shares doubled in value. The company operates in more than 200 countries with a global network of about 347,000 agent offices.

In January of 2018. Moneygram and Ripple currency (also known as XRP) announced that they were making a partnership.  Ripple CEO Brad Garlinghouse described the MoneyGram tie-up as a strategic one and said it would demonstrate XRP’s ability to lower costs for money transfers between friends and families. money 5

 

Also in January, the company called off its planned merger with a Chinese financial firm after failing to receive approval from the US government.

Moneygram FAQs

Question 1: What is the phone number for Moneygram?
Answer 1: The phone number for Moneygram is (214) 999-7552.

Question 2: Who is the CEO of Moneygram?
Answer 2: The CEO of Moneygram is W. Alexander Holmes.

Question 3: Who founded Moneygram?
Answer 3: Moneygram was founded by Business merger in 1940.

{ 55 comments… read them below or add one }

MICHAEL a CALDWELL September 3, 2018 at 9:51 am

To it may concern, I am writing you about a situation I experienced on September 3 2018 at aabout 8:30 am . I went to a CVS to recieve money from my sister. The caller asked me if I was getting money from another county after telling her that I was getting mony froom Columbia South Carolina. She could not undersstand that Columbia South Carolina is in the Unated States of AMERICA. After repeting this information she informed me that she could not help me . Iam very upset because I am in need of the funds that are being sent to me she has put me in a very difficult situation. I would appreciate it if you were to employ compotent english spealing employees who can be an assist to those who call them .

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david ian armishaw July 17, 2018 at 3:18 pm

I HAVE MADE 3 FORMAL WRITTEN COMPLAINT’S ON LINE AS I CANNOT FIND AN ADDRESS FOR THEIR UK OFFICE

THEY NEVER GOT BACK TO ME , THEY JUST TERMINATED MY ON LINE ACCOUNT AND REFUSED TO ALLOW ME TO SEND MONEY NO REASON WAS GIVEN

IF YOU PHONE THEM YOU GET SOME ONE FROM EITHER PAKISTAN OR INDIA WHO’S ENGLISH IS TO SAY THE LEAST QUESTIONABLE

IF I HAD AN ADDRESS FOR THEIR UK HEAD OFFICE THEN I MIGHT GO DOWN THERE AND BANK SOME HEADS TOGETHER JUST TO GET STRAIGHT ANSWERS

D I ARMISHAW

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Michael Todd July 11, 2018 at 11:33 am

DO NOT USE THIS COMPANY EVER!!!!!!!!!!!!!!!!!! BIGGEST SCAM COMPANY IN THE WORLD. THEY STOLE MY MONOEY AND AS OF NOW I’ve BEEN TRYING TO GET MY MONEY REFUNDED AFTER THEY CANCELED MY TRANSACTION FOR NO APPARENT REASON AND THEN CLOSED MY ONLINE ACCOUNT WITHOUT AN EXPLANATION. I HAVE BEEN TRYING TO GET MY FUNDS RETURNED SINCE JUNE 22ND AND I EVEN HAD TO DISPUTE THIS CHARGE WITH MY BANK. PLEASE I WARN YOU TO USE WESTERN UNION INSTEAD. THEIR CUSTOMER SERVICE PEOPLE ARE ALL FROM A THIRD WORLD COUNTRY WHOSE ENGLISH SUCKS. I’M REPORTING THE TO FTC AND THE BBB. F**K MONEYGRAM. THE BIGGEST CROOKS I’VE EVER MET.

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John June 19, 2018 at 1:46 pm

Absolute worst company out there to field complaints considering they are the best company out there creating complaints.
Do not waste your time with Moneygram send your complaints straight to the Federal Trade commission or your State Attorney General’s office

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Jessica May 8, 2018 at 9:26 pm

Having issues with money gram asked for a manager someone pretended to be a manager and then someone else claimed their are no managers who accept calls ever to customers calling money gram is ridiculous and will never be buying again.

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Jimmie Woods May 3, 2018 at 10:45 am

Your company moneygram have been refusing me service every time I try to send money it come back saying refuse. I have tried to use moneygram every time I send money I have to pay some of my bills I have to send to the company. I also have friends that I send money to sometime I am not sure where they got the ideal that it is. Fraud I have no reason to get involved in any illegal act all I want to send the money where it need to go. I know that your company had the right to refuse in servicing any one I just want to let your company. Know that I spend 30yrs in the Military I have no reason to do anything illegal I put my life on the line every day for 30yrs to retire and miss myself up doing something illegal. I this FRAUD mess I don’t know where that come from so I like to be able to use your company MoneyGram to send money because a lot. Of business want you send money by MoneyGram so for ever reason it is striaghten this out please.

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Johnnie Miller April 13, 2018 at 9:03 pm

I am done with money gram, they took money from me when I needed it most. I had to send money to myself because I was waiting for my replacement card, so using my virtual card I sent myself a money gram, money was taken from my account, they texted me my reference number, sent my confirmation email stating that it was ready for pickup, but whatever I went to pickup at Walmart, something pops up the associates screen say that the customer has exceeded their limit, and to call a number, when the associates call they couldn’t give any information and transferred her to someone else who put her on hold and never came back. I called and talked to at least four different customer service representative that just gave me the run around, and couldn’t answer any questions on what the problem was, or when I would get my money back, all they said is that tfrom time to time the system reject some , and you have to get a refund, but you have to wait ten days then I should have my money back in my account. I will never use money gram again because their service and ability to resolve their mistakes is obsolete, I’m forced to pay the extra money with Western Union for quality service that’s consistent

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phil ryan April 10, 2018 at 1:17 pm

I have to agree with the other comments from other people it is the worst service in Canada and the people that work at the depo especially reddeer ab they do not try and help if they didn’t have that computer in front off them they would never find their way to work because they are to stupid to read a address and this guy I spoke to must off got out of bed on the wrong side he was so igrent to me he even hung up great service for a company but I know this wont make a difference but at least if they even read those comments it should open up some ones eyes management I hope it took me 1.5 hours t get spoken to by a rude a-hole Phillip Ryan if you want a piece of my mind call me at 403 554 XXXX

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Katherine M Chapman April 9, 2018 at 3:02 pm

THE WORST COMPANY EVER. TERRIBLE CUSTOMER SERVICE!! FIRST THEY LIE TO YOU AND TELL YOU YES YOU CAN PAY YOUR CAR INSURANCE HERE THEN WHEN YOU FIND OUT THAT YPUR CAR INSURANCE DOES NOT TAKE MONEYGRAM AS A FORM OF PAYMENT BECAUSE THEY DONT HAVE AN ACCOUNT WITH THEM AND YOU TRY TO GET A REFUND THEY GIVE YOU THE RUN AROUND NO HELP THEY CONTINUE TO REPEAT THEMSELVES OVER AND OVER AND STILL I DONT HAVE MY REFUND $144.00 DOLLARS

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Katherine M Chapman April 9, 2018 at 2:58 pm

Tried to pay my car insurance on 2/2/18. Found out that Progressive Insurance does not have an account with MoneyGram my car insurance got cancelled. Tried to get my refund well its 4/9/18 and STILL NO REFUND! Ihave asked to file a complaint was told it could take up to 90 days! There waiting for an update from Progressive when I did a 3 way call with Progressive 2 times to tell them they don’t have an account with them and wont accept that type of payment. Was told they use a 3rd party ORCC BUT NO ONE will guve me any information on the IRCC I KEEP GETTING THE RUN AROUND. NO REFUND

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Kelly April 3, 2018 at 4:03 pm

This is probably the worst customer service of any company I have ever dealt with. What a joke! I have called 4 X trying to get a simple answer! No one and I mean No ONE at the help line or the International line can figure it out. And that they are incredibly rude is no help either!!! So wasting an hour of my time, mostly on hold… only to be told I cant send money to Central America. What??? How stupid is that. And yes I can, I have. I even tried calling head office… only to have voicemail come on. Bet a dollar no one has the decency or common
courtesy to call me back. This company is ridiculous.

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Gerry December 21, 2017 at 9:50 am

I do not understand, I have been using MG for years, Nothing illegal, all my transactions are a open book. I did not use MG for a few months and then went to use it, and was told my account is closed and I can no longer use MG, period and would not tell my why or how to fix any errors. Not even give me my transaction history, Very RUDE on phone. Can anyone tell me what Fed agency to file a complaint? They do fall under federal regs.

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Madeline Hunter December 6, 2017 at 6:23 pm

I am compell to write, and will be sending letter to the VP of the company. My account was blocked to saying I am did breach terms, which I notice there 3 or 4 people same accusation happened to them.

To say the people that work on the on-line customer service are not professional and you really cannot understand the english. I believe the employees are doing there jobs, providing misinformation.

I have a career and professional and do not have to money launder , etc. I think Leadership needs to watch their employees closely

I asked to speak to someone in a higher authority, I thinking the department that are closing the accounts for not a valid or true reason. The department needs to audit,

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Poumie Njiemoun December 2, 2017 at 3:26 pm

This is terrible. By far the worse company I have ever heard of. I have been using MoneyGram to send money to my family for over at least 2 years now. Many times they tried to block my account. Just now, I tried to send money to my little brother in Cameroon, Africa, for school, JUST 50 dollars and received an error message saying that my account has been locked. I called customer service and was given a vague answer “you have to find another location to wire money”….are you freaking serious?? I send money to my mother every month so she can eat and take her meds. I was sending, this time, to my little brother who needs money for school. you guys just disappointed me so much I can never recommend you to anyone. In Africa MoneyGram is the most convenient for my family, it is closer and they don’t have to walk miles to get to the location like the Western Union. Your blunt and cruel decision is keeping my little brother hungry and out of school. I hope you guys realize that you are ruining the company’s reputation and making us, customer, not want to deal with you EVER again. I have never done anything illegal, I am a faithful sender who sends MONTHLY no more than $200. This is a big disappoint and we, customers, really deserve some ANSWERS!!

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Dave November 11, 2017 at 2:57 pm

I have used MoneyGram successfully as a tool to help out friends oversees for some time now. It’s quick, easy, and convenient for sender and receiver, however, just last night, with the proposed Recipient on the other end waiting for some emergency cash, I tried to log in to my account with MoneyGram and it kept failing. Ok, maybe I forgot my password, even though it was saved on my phone. I tried to have password reset sent to my email. Message says email not recognized? What? I still have email confirmations in my email from previous sends? I finally call moneygram and they checked it out and said that my account had been closed by their Security and I will not be able to send, EVER, via moneygram again? WHAT??????? The could and would give no reason, just that I needed to find another service to send funds and a sorry for the inconvenience thrown in? Really crappy! I still have no idea. I am upstanding citizen and recipient is knows by me and no possible fraud of any kind here. I am still in disbelief. Thanks MoneyGram! This left a Family in tears as this was money for food ! I deserve an explanation. There can be no good explanation. this isn’t fraud ! This isn’t gambling! this isn’t scam of any sort! This is my money which I’m giving of my own free will to someone in need. Who do you think you are? Why on earth would you do this to a well paying regular Customer?

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Paramjit November 4, 2017 at 6:42 pm

I open on line account with you last month and 1st transaction goes well . I made another transaction yesterday and goes well and but after 1 hrs I received email your transaction is canceled. I tryied to go on line you guys block the my account. I called twice on the 1800 no you gud given but your customer service has no answer that why you guys block my account. I didn’t made any illegal transaction. Please if someone from your head office can call me and explain because your customer service agents are dum .

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Abe October 24, 2017 at 4:01 pm

Why I am under review? I send 100.00 $ or less to my family.
Why can’t you do your reviews in the background without blocking me from sending money for the last 2 weeks.
You are out of touch and you have no consideration pigs.
Your customer service needs training.
I want to close my account, now.

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jj October 17, 2017 at 7:50 pm

This is a IFY to all customers that are using moneygram. If you send money $1000.00 up money gram will report your ID to Federal.

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tex hagen October 10, 2017 at 5:48 pm

Have seen the word “uncomfortable” cited by a number of disgruntled customers whose service either stinks or was rejected arbitrarily—my complaint. Been sending money to my gf in thailand who has visa issues. It would be nice hearing from MG if I sent too much money (I am far from wealthy mind you) or if my gf is suspected of a crime (loving me perhaps?) but the Dallas office has never returned my calls and the overly apologetic customer service agents in Mumbai or Manila are totally useless. MG must be a tax writeoff for some other corp. This company should be part of a business school’s curriculum: how not to run a company competently

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David Monger October 10, 2017 at 3:04 pm

This MoneyGram response for assisting complaints is BS. All you do is give excuses and never fix the problem. I’m waiting for MG to give me my money back ($690 worth) due to their mistake. Yet all the MG’s at all the CVS stores are NOT working for up to a month. I guess if anything needs to be done… I will need to file a formal complaint with Florida Department of Financial Services and possibly seek legal assistance.

If MG does the right thing, then they can wire me my money to a bank or some other fiduciary for my receipt of $690. I will not wait longer, because MG does not know when the problem will be remedy. That tells me that there is something big going wrong with MG.

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kenneth hait September 28, 2017 at 11:31 am

absolute worst money transfer company in history. left a family member stranded after being told by rep everything was fine and then get a notice an hour later saying it was cancelled call for more info. I was passed from supervisor to supervisor for almost a hour with no assistance as well as refusing to give their name or corporate phone number. I would strap my money to a carrier pigeon before I use this company again

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Vincent Toms September 28, 2017 at 10:59 am

Money Gram has had my $650.00 in their coffers for some 7 months now. I requested a refund which was received 30 days ago with a foreign employee no doubt overseas. I asked that they overnight it and he intentionally canceled my request and I only found out some 25 days later. Now I am in month 2 with trying to get my refund. This company makes sure you have zero chance of speaking to anyone live and intentionally keeps your money for over 20 days to draw more free interest. They then charge $22 to expedite your request after that.

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Shàne Brown September 21, 2017 at 9:47 am

Bad company, will keep trying to contact ceo. But closed my account because they think im sending money for drug or other things!!! Yes i send a lot to girl friend for medical to keep her alive. And then tell me to find another company to send money through! I am a united states ciztien and do long haul driving and its hard to find walmarts or other places to stop and get into with a semi. Cannt get anybody from money gram to return phone calls.

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Phil G Rains September 7, 2017 at 2:45 pm

Terrible service. They processed my request. Then called to say there was a security problem and asked me several questions about where the money was going and who was it going to. The rep then stated I was approved. 10 minutes later I get an email saying I was denied. I call back. The rep won’t give me a reason why I was denied. They took the money immediately out of my account. But it takes at least 10 days to get it back. I can’t even get into my account online.
Do Not Go Thru this Company for money transfers.

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Robertwallen August 28, 2017 at 12:26 pm

We will NEVER use money gram for any reason
They are crooks everyone there you can get no help from ANYONE. Useless +++++ some
I hope they sleep well while they steal your money
Please Don’t use them. Go to Facebook let everyone know how all these People treated you and when enough people stop using they maybe they will change. Money is the ONLY way to hurt these people. Please please please stop using them. Robert Wallen. Muncie Indiana.

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Jessica Naylor August 14, 2017 at 11:36 am

I have been trying to get my money back for couple weeks now, the people I talk to hang up on me all the time. All they tell me is it hasn’t been cashed no s**t, I am going to have to bring a lawyer to get my money back so be it but I will also sue for my attorneys fees and court cost. I don’t recommend anyone using money gram.

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Arthur J Joubert July 18, 2017 at 11:14 am

Needless to say that I have waited another month for my $ 2,000 + dollars of mine that you have. WHAT IS GOING ON WITH YOUR COMPANY ?? What you have done to me for the past year borders onm fraud and larceny . My Previous Complaint ——— In 2013, I purchased ( 2 ) monygram checks for $ 1,000.00 each, to use if necessary when I was purchasing a vehicle for one of my sons and as it turned out, I did not haver to use either of the moneygram checks. I assumed that these money gram checks were like the old American Xpress checks that were able to be used in the future, and what a nightmare this has evolved to since last November 2016. I have never dealt with so many stuopid Moneygram people alledgedly in the Phillipines.
In November 2016, I mad my two moneygram checks out to myself and i deposited them in my Bank of America checking account. This should have been a simple transaction because I was the only person invoved in every aspect of the moneygram as I purchased the two $ 1,000 moneygrams for myself and deposited both in my Bof A checking account. Both $ 1,000 money grams were not honored by Moneygram for the stupid reason that they were five years old ( ridiculous ). Since November I have over 50 telephone calls and conversations with the money gramm liars and idiots in the Philipines as we have no USA people and I have suffrered almost two hundred dollars in bank fees and money gram still cant get their act together to send me my $ 2,000.00. I am now filing a treble damage $ 6,000.00 lawsuit with the Banking commission in massachusetts as well as the Massachusetts attorney general for Bank fraud by Moneygram. Its no wonder their stock is down 90% as they are thieves. I will never purchase moneygram and I am on my way to Dallas Texas as my lawsuits progress. Moneygram is a sad excuse with no fiduciary responsibility as I have spent $200.00 in fees trying to cash my (2) $ 1,000.00 moneygram checks. Maybe the CEO , COO, and the CFO can straighten this out

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Wwinona July 12, 2017 at 8:37 am

What a joke. Does everybody know that this so called company had to pay out a large sum of money b c they are crooks. Contacted the attorney general of Texas where their corperate office is and file complaints with the better business Bureau since filing formal complaints with every state that they do business is the only way to stop these undesirable crooks from defrauding people out of money. Isn’t it a shame that big company’s out source their customer service who barely speak English and are not trained or educated to do their jobs afficiantly. I will never use their service again. People beware of this company

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Marva June 24, 2017 at 12:57 am

I have used moneygram to send money for several years, however, today I am BEYOND frustrated! I agree with all of the previous customers’ complaints about customer service. And, I would add…the website to send money online is useless. I tried at least 6 times to send money with my account online and received an error message. I then tried as a guest, same error message.
So…now I am VERY concerned because my bank info has been entered into an online system that does not work and the CS reps (who speak very poor English) ARE NOT HELPFUL AT ALL. I called the corporate office and guess what happened? I had to leave a message.

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Arthur J Joubert June 23, 2017 at 5:42 pm

In 2013, I purchased ( 2 ) monygram checks for $ 1,000.00 each, to use if necessary when I was purchasing a vehicle for one of my sons and as it turned out, I did not haver to use either of the moneygram checks. I assumed that these money gram checks were like the old American Xpress checks that were able to be used in the future, and what a nightmare this has evolved to since last November 2016. I have never dealt with so many stuopid Moneygram people alledgedly in the Phillipines.
In November 2016, I mad my two moneygram checks out to myself and i deposited them in my Bank of America checking account. This should have been a simple transaction because I was the only person invoved in every aspect of the moneygram as I purchased the two $ 1,000 moneygrams for myself and deposited both in my Bof A checking account. Both $ 1,000 money grams were not honored by Moneygram for the stupid reason that they were five years old ( ridiculous ). Since November I have over 50 telephone calls and conversations with the money gramm liars and idiots in the Philipines as we have no USA people and I have suffrered almost two hundred dollars in bank fees and money gram still cant get their act together to send me my $ 2,000.00. I am now filing a treble damage $ 6,000.00 lawsuit with the Banking commission in massachusetts as well as the Massachusetts attorney general for Bank fraud by Moneygram. Its no wonder their stock is down 90% as they are thieves. I will never purchase moneygram and I am on my way to Dallas Texas as my lawsuits progress. Moneygram is a sad excuse with no fiduciary responsibility as I have spent $200.00 in fees trying to cash my (2) $ 1,000.00 moneygram checks. Maybe the CEO , COO, and the CFO can straighten this out.

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Alicia oberson June 19, 2017 at 4:24 pm

Is their any unfound money in my name from Dallas Texas

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George Law June 14, 2017 at 12:05 am

I spent 9 hours trying to find out why moneygram has deside that my money transfer made them not sure about it I spoke to at lest 15 people and no one could tell me why of corse every time I called I got some one in India hell half of them don’t even under stand what I was saying good customer service there !!!! I don’t think so everytime I ask why was the money being refunded all they said was moneygram was uneasy about it was not able to get any help at all my company uses moneygram at lest 10 to 15 times a mouth and after today I think we will have to use someone else not that anyone would care about that but you MIT think about that I am just one company put after I tell all the people I do business with you MIT care .

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Fiona May 29, 2017 at 7:35 am

I receive money every 3 months from my tenants and one of my tenants sent her money via a friend to pay her rent. The friend used a middle initial and my tenant did not inform me. She’s been my tenant for years at least 10 years. My uncle put her and her family in the house. Moneygram insisted that I get the middle initial and when I did they insisted that the sender call them. After wasting my phone calls for international calls and having this man call from overseas, they cancelled the transaction so he can pick it up and resend it. I am angry because they wasted my time and acted like I was stealing my own rent money. My mother built those homes and I receive my money legally and it is all legitimate. Not only have you implied otherwise but you moneygram have made me spend a lot of time and money calling overseas. When you call them they don’t respond and you have no point of contact to reference. I will be writing the CEO to see if this will get a response. Highly doubt it but I have no intentions of using them again.

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Jeanette Morris June 14, 2017 at 4:38 pm

I went to Advance America to pay my Dominion Power bill AA uses MoneyGram and when I checked I read Moneygram does not pay out before 3 days so I call MG and they said they would return my money and to go back to AA and have them call MG. The AA Supervisor could not get anywhere with these people so she told the Supervisor of MG that she was going to call her Corporate Office he immediately confused he was no Supervisor by connecting her to Brian who said he was a Supervisor. I mean if you could have heard all the excuses and lies its a real shame for a Company like you to do this I wish I had read the Complaints before I dealt with you. But I am tell all my Facebook friends what happen. Call the Advance America
2514 Columbia Pike, Arlington · (703) 892-6113

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Omar Ennadiri May 22, 2017 at 4:46 pm

Money Gram closed my online account for no reason. I was trying to send money to a family member and the transfer was not successful for some reason. I then phoned the 800 number and their customer service agents turned out to be horrible and they have no clue of what’s going on. All they kept saying is sorry. Well Sorry won’t do it for me and I need this to be resolved asap because I use the service twice a month.

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Tiffany Talley April 27, 2017 at 12:19 pm

I was contaced by an account manager stating that i was entitled to a cash refund if i sent some money to an agent in order to receive this cash refund due back to me that i would have to wait 20 mins for this transfer to be processed to retreive my funds, i was then given an phony pin number and did not receive said money, i then immediately called money gram to report the suspected fraud and scam and i also filed a police report as well as contact other acengies, nothing was reprehended or my money was not reteuned after i filed an initial claim requesting my money back, so my delima was not escalated adn my case was closed, i just want closure and a refund that is all, thankyou.

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Ken Promisco April 6, 2017 at 2:10 pm

Attempted to send money to my nephew, filled out on line until I reached a screen “error call 800 #, connected to a female who spoke extremely fast, low and with a thick accent. I could not understand anything and I kept saying “I’m sorry could you speak louder i can’t understand what your saying” After many attempts I reached the point of her asking for my e-mail, when I attempted to furnish it she screamed at me “not your name your E-mail” I attempted to explain my E-mail starts with my name. The remaining conversation is as follows: May i speak to someone else? NO, may I speak to your supervisor? I don’t have one. what is your name? I gave it to you at the start of the call, I didn’t understand it give it to me again.( possibly Rachel from start of call) No ! and she hung up.Her voice level and accent were much improved when she became rude. I called the 800 number and was told by a male also with an accent but understandable that the solution was to start over again on line. The corp. Office got me voice mail. I am a retired 30 year Police Officer and remained polite for the first part of the conversation and polite but firm for the last, my relative is in jail on a minor charge and I’m stuck with moneygram if I want to send him funds, If moneygram feels the need to out source,one would think that the agents would have the ability to speak with a customer or transfer said customer to someone who can.

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Israel March 27, 2017 at 4:11 pm

they are thieves nobody else

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Israel March 27, 2017 at 4:06 pm

i need help with an attorney against MoneyGram

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Lee Attebery March 3, 2017 at 11:36 am

I have a lawsuit against money gram that just opened yesterday, the compliance department told my family that them sending me money was a scam, they didn’t know it was my family big mistake. Come to find out it is also against the law for them to ask what the money is for. Deflimation of character is what they are being sued for and he is listening to my recorded calls to find out what else we can get them for. Btw they probably have high powered attorneys but keep in mind I have family that knows people here in Texas with the courts as well. my attorney asked if anyone else has had this problem maybe it could be class action. Contact me at 515346XXXX.

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Jamie Christensen June 21, 2017 at 5:56 pm

i sent three transactions too help pay for my fiancées stem cell treatments. She is going through a bone marrow transplant,& the family of a girl she met during a previous transplant attempt put up the money too help cover the cost. I sent the three transactions too the father and an hour after I sent them moneygram cancelled my transactions totalling $1,800. My fiancée will surely lose this fight for her life if I can’t get the money where it needs too go. Moneygram now tells me 3-10 business day too return my money. This is bulls**t!!!! Their security system cancelled my transactions because they didn’t feel comfortable with them,& now I’ve been told that I can’t use moneygram anymore. I’ve spent 8 hrs on the phone with their Central America call center,& escalation dept.,& have gotten know where. I want too pursue legal action, the way I see it moneygram defrauded me,& if my fiancée dies they should be held accountable with s manslaughter charge!!!! The people at the call center have been less then helpful,& very rude!!! This is bullsh**t,& if anyone knows an attorney that I can talk too please reply the info too me.

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EEON February 13, 2017 at 3:48 pm

MoneyGram Head Office
MoneyGram International
2828 N. Harwood St, Floor 15
Dallas, TX 75201
United States

Customer Service Support (USA)
You can reach the below numbers for queries on MoneyGram payment, locations, sending money, complaints or other queries on MoneyGram services
Phone: 1-800-MoneyGram
Phone: 1-800-666-3947
Phone: 1-800-328-5678
Phone: 1-800-926-9400 (MoneyGram Rewards)
Phone: 1-800-955-7777 (Spanish)

International Contacts
Find below numbers of MoneyGram offices worldwide. You can enquire on MoneyGram payment status, locations or other queries.
Andorra: 901-20-10-10
France: 0805-540-406
Germany: 00800-8971-8971
Ireland: 1800-558792
Italy: 800-785-353
Netherlands: 0800-023-3880
Spain: 800-098595
Sweden: 800-8971-8971
United Kingdom: 0800-8971-8971
Russia: 8 800 200 47 26/(495)3-636-636

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Jansson March 16, 2017 at 9:38 pm

I’m speechless… moneygram are beyond useless and I’m sorry to say I spoke to their customer service 5 times in the last two days and bar one call could hardly understand them. I tried yesterday to send money… my money … what a joke ,, tried 5 times online each time denied and called customer service answered every single question they asked and was assured it would go thru, just try again. After five attempts I jumped in the car and went to CVS answered all the questions on the machine only to be told the amount was to big… ok … so I halved the amount and tried again .. bingo it worked.. went to the cashier to pay only to be told I had to have cash, ridiculous I’m standing there with my debit card and ID… tried in another location but the limit was too low… I’m trying to rescue miniature ponies that are heading to slaughter. I then call the rescue who are taking them and they agree to send the money so I PayPal them the amount, no problem she receives the funds in seconds, the next day she goes to the money gram place near by to send the money, the day before she sent a smaller amount to the same person and it wasn’t a problem. She answered all the questions and told them that she was a registered 501c3 with documentation and that she was buying horses from a kill buyer and without the funds they would ship to slaughter… the transaction was processed and sent … yay we are all happy … finally we can breath a sigh of relief they are saved… oh but no F#%king Moneygram would give the guy the cash WTF and they still have it.. well let me tell you something, this is not over I am calling my lawyer in the morning and every news station willing to listen and all the celebrity animal lovers out there… if these miniature horses get shipped to slaughter it’s going to be your worst publicity nightmare.

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Roger M Roldan February 6, 2017 at 2:48 am

by the way, if anyone at moneygram cares, i did use your 800 # and spoke to esther who transferred me to chester, her supervisor, on the evening of feb 5, both of whom repeatedly apologized but could do nothing, nice people but totally ineffectual.

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Roger M Roldan February 6, 2017 at 2:43 am

ok, it gets worse, obviously i never got a return call from their corporate phone number 214 999 7552. i did get a response from my posted complaint which basically only wanted me to get updates from moneygram, i declined. the system finally came up so i was able to send the money for airline tickets in thailand. now i find that moneygram will not release the money. i called their customer service and was told me that they had to contact the agent, cvs pharmacy because they had questions. i asked what the question was and was told they could not tell me, only the agent. since i was a walk in i cannot think what the question would be, as usual in the case of outsourced customer service, all they could do was apologize but could do nothing to help me. of course, the cost of the tickets has increased and now i have to pay more for them, thanks to moneygram.

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Roger M Roldan February 3, 2017 at 12:33 pm

SIMPLE, MONEYGRAM IS VERY UNPROFESSIONAL AND HAS TERRIBLE CUSTOMER SERVICE, EXCUSE ME, IT HAS NO CUSTOMER SERVICE, JUST A WAY OF IGNORING CUSTOMERS IN HOPES THEY GO AWAY.

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Roger M Roldan February 3, 2017 at 12:30 pm

moneygram is the most inconsistent and irritating way to send money. half the time it is out of service and there is no way to speak to a live person to find out when they will be back up or to get a question answered that does not meet their phone tree list. any company that does not allow you to speak to a live person is very suspicious as to their commitment to real customer service, to me it speaks volumes, that the number of complaints is so large they try to hide it by pretending it does not exist. I STRONGLY SUGGEST THAT ANYONE WHO NEEDS TO SEND MONEY OR PAY BILLS FIND ANOTHER VENUE. fees maybe higher but a lot needs to be said for reliability and availability. they even hide their corporate offices behind a phone number that goes to one person and allows only messages to be left. such a professional way of doing business, NOT.

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Genevieve White February 2, 2017 at 7:17 pm

This is the worst experience I have ever had with a customer service department. I have been on the phone for almost two hours trying to speak with a supervisor /manager only to have the phone disconnected. Most of the representatives were uncooperative and uncaring in my opinion. I repeatedly ask to speak with a supervisor and was never transferred. Finally I was able to speak with a very nice representative name Aiva who listened to my concerns and transferred me to a supervisor. You really need to retrain your customer service staff on how to deal with customers. Thank you.

Kind regards,

Genevieve White

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Leslie Suttles December 20, 2016 at 4:00 pm

I sent money to my boyfriend of a year in Africa never had issue before but his money had been picked up by someone else and still haven’t heard anything back. Everytime I call in get hung up on and I want the money back its $2000.00. He needs it for his expenses. I am very upset over this whole situation

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Rhonda O'Neill-Ogunsanya December 14, 2016 at 12:01 am

I had recently put in an emergency MoneyGram transaction for a relative in Nigeria online and your agent on the International MoneyGram online had declined my service after I was told that security let the transaction go through on the day. The Indian agent had given me a authorization; reference number. Then emailed me on the next business day that the service was cancelled and a phone contact was available to find out why it was terminated. I called it then no explanation. I was not given an explanation at all of the alleged reasons even on phone. I had even attempted to give proof of relative in Nigeria if that was the case. However, I was told that I was not to get an explanation or ever use the services again so if the consumer is not given information then why leave the message through email for consumer to call for information. Your purpose on the Home page says you bring families together. Well you did not for me and my relative was stranded at bank, with no money to get home, and walked 3 miles to home in Nigeria. If you did that to me you may do it to somebody else so I let you know now.

I do understand that Nigeria has had bad terms in the past but it is bad business to assume situations for individual consumers that have relatives in Nigeria. Also, it makes your business reputation poor for your company since it had exaggerated a fraud to a potential consumer who is not a scammer and did not get a chance to prove it. I suggest your strategy, is to use better judgement on international consumer service than to treat consumers or stereotype in a situation. On the other hand, I asked the MoneyGram agent on phone who was an Indian said his name was Charles, and he asked me did I have him on speaker that was unusual to me because Indians (India) do not have American names and why he think I have him on speaker. I called him a scam on the phone because it was a holiday in Nigeria and on the next business day he cancelled my transaction. Luckily, I got my money back but I want to let your company know consumers’ will not ever trust your business with that type of service. However, he said thank you for your service which I said, do not thank me because you did not service me. Finally, I went in person and showed my proof and had no problem with MoneyGram transaction locally but your service had stressed my relative there because we trusted your service and you let us down at last minute when I had no other option. For is was late night in US that means too early to go in person too. Truly Rhonda O’Neill-Ogunsanya

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James Mamra December 5, 2016 at 2:16 am

I have been using money gram since 2008 and lost Ksh 17000 ($200)in 2014. So far it has been good to me, I like it I do even send to India I love money gram.

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Aida Ignacio November 30, 2016 at 5:00 pm

Yesterday, Nov. 29, 2016 at 10 I sent money to MoneyGram at Walmart located in Euclid Street Anaheim 92801, Ca to my husband in Ghana with the amount of $470.00. Ref. number 70267238. My husband went this morning to pick up the money at Ecobank Kosoa, Central Region Accra Ghana and he was told it has been picked up yesterday by the receiver but he just went to pick it up this morning. I called 800-926-9400 after my husband called me told me what happened and I spoke to a Customer Service Representative. I was told that we have to wait 90 days to resolve the problem. I was not happy about the response because that was for my husband’s medications. I asked to talk to the manager and a lady whose name was Olga ID # 8526106 told me that she is located in India. She then talked to me and I explained that the money is needed immediately for my husband’s needs on his medications. She said that I have to call after 5 days to know the result of the investigation. I am really disappointed because I paid your Walmart location $470.00 cash plus $9.90 for the money to be received by my receiver in 10 minutes. Please help me on this problem. I demand that this be resolved as soon as possible. My husband cannot wait 5 more days to take his medical needs.

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Deanna O. November 2, 2016 at 11:54 am

I have been using Moneygram for years and have surely paid hundreds if not thousands in fees to send money. Yesterday I sent two transactions totaling over $1100 , was given reference numbers for the recipient and when they went to retrieve the money they were unable to. I called ad after answering 55 ridiculous questions was told that Moneygram was not comfortable with my transactions. They wanted to know what I was sending the money for, who the people were to me, why did I owe them money, just a bunch of ridiculous things and they still refused to send it, Now they have advised me that they will keep the money for 3-10 business days and refuse to return it to me. I have called almost 10 and keep getting semi- English speaking reps that have no answers or solutions, I have called the corporate office twice now and left message and still never received a call back. meanwhile, my little brother is starving to death in the Bay Area because if this nonsense. I will never do business with these corporate scammers ever again and I recommend no one else does either.

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Laura August 9, 2016 at 1:33 pm

They stole 350.00 from me in May 2016 and yes they tell u something different every time but I will fight this forever! Scumbags!!

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Paula macintyre June 14, 2016 at 3:27 pm

Look i haveuse moneygram fr years and april 15 of this i was allowed to get a refund back of 34.99 now i can get all i i had in the world back frm money due to the fact my id was stolen iyou employeed was told by me i have no id due tomy issue everyday i wads told a differnt thinh i was humiliated. Calliun unkid ame its 40 dollars please give it it baack plus extra cause no one want to step up and do the right instead u steal my only i had

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