Merrell Shoes Corporate Office - COHQ

Merrell Shoes Corporate Office

How would you rate your experience with Merrell Shoes ?

[Total: 4    Average: 2.5/5]

Merrell Shoes Corporate Office Address

Merrell, Inc.
9341 Courtland Drive N.E.
Rockford, Michigan 49351

Contact Merrell Shoes

Phone Number: (616) 866-5500
Fax Number: (616) 866-5550
Email: Email Merrell Shoes

Merrell Shoes Facts

Date Founded:
Founding Location:
Number of Employees:

Merrell Shoes Executives

CEO: Blake W. Krueger
CFO: Michael David Stornant
COO: James D. Zwiers

Merrell Shoes History

Merrell Shoes was founded in 1981 by Clark Matis, Randy Merrell, and John Schweizer. The trio wanted a better quality hiking boot than they were able to find at shoe or sporting goods stores. Merrell was already making very expensive hiking boots, and with Matis and Schweizer’s help, they designed a high quality boot that was more affordable.

Today, the company sells not only hiking boots, but all around sneakers, sandals, uniform boots and shoes, as well as children’s shoes and clothing. Merrell Shoes acts as a subsidiary of Wolverine World Wide, who purchased the company in 1997. In 2010, the company had annual revenue of more than $500 million. Company products are sold in more than 151 countries and online.

Merrell Shoes has headquarters in Rockford, Michigan. The company has more than 116 stores around the globe and has plans to add 20 – 25 new stores every year.

{ 2 comments… read them below or add one }

Jane January 27, 2018 at 2:40 pm

I’ve just asked for a full refund of the original (defective) boot purchase. We’ll see how they respond….. They have one VERY unhappy customer.


Jane Beckwith January 25, 2018 at 4:56 pm

I ordered and received a pair of waterproof boots. Upon first wear, they leaked water. I called Merrell and got wonderful responses and an acknowledgment of the defect. On 12/20/2017 I received an email with apologies and asking for photos. I sent the photos and on 12/24 an email to me stated “after reviewing your items, it was determined that it is eligible for replacement.” And because you no longer carried the boot, you asked me to identify three other available waterproof boots to choose from. I did so and replied that day.
Hearing nothing for a few days, I wrote 12/27, 12/28, 1/2, 1/3 and 1/5 and received NO REPLY to any of them (other than acknowledgment of receipt). TWENTY-ONE days later I receive an email requiring photos of the boots destroyed. I had already donated the boots to RedCross and no longer have them. You agents (and his supervisor) explained to me the reasoning for the need to destroy the boots and reminded me that on the first email from you on 12/20 it said you’d need more photos IF THEY WERE FOUND TO BE DEFECTIVE.
I had every reason to believe that you accepted that they were defective and that I would receive replacement boots. I paid for waterproof boots, you agreed they were defective, you told me you’d send 1 of 3 boots I chose as replacement and 21 days later tell me that it won’t happen. I don’t have the boots, it is impossible for me to now destroy them and you have offered only to give me a 50% discount on another pair. I already paid for a pair of boots and now have none.
I am extremely frustrated and ask that someone there consider the customer service implications of the position you’ve taken. You sent me defective boots, you agreed they were defective, you offered to replace them and three weeks later, tell me I need to send you photos of the destroyed defective boots that I no longer have. It simply doesn’t make sense to me or anyone I speak to…..
I understand


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