How would you rate your experience with Mercury Insurance Group ?
Mercury Insurance Group Corporate Office Address
Mercury Insurance GroupLos Angeles, CA 90010
Contact Mercury Insurance Group
Phone Number: (323) 937-1060Fax Number: (323) 857-7116
Website: http://www.mercuryinsurance.com
Email: Email Mercury Insurance Group
Executives
CEO: Gabriel TiradorCFO: Theodore R. Stalick
COO: Christopher Graves
Mercury Insurance Group History
Mercury Insurance Group was founded by George Joseph in 1961 as a low-cost alternative to larger insurance companies. The company operated solely in California until 1990.
Today Mercury Insurance Group is the parent to a group of insurers that offer automobile insurance to individuals, which accounts for 80% of the company’s business. Mercury also offers commercial auto insurance and homeowners, umbrella, mechanical breakdown, and fire insurance.
The company’s principal subsidiary is Mercury Casualty Company.
Mercury Insurance Group trades publicly on the New York Stock Exchange under the ticker symbol MCY, is a member of the S&P 500, is #767 in the Fortune 1000, has 4,500 employees, and had $3 billion in revenue in 2013.
{ 6 comments… read them below or add one }
See above email dated 8/21/17.
I would like to receive updates on my requests for my $244.34 reimbursement.
On 4/4/17 I requested my agent cancel my auto policy 0401-05-130159438-06. She recommended an email which I sent that day to Linda Bizeau, agent for
Eugene C. Bates Insurance Agency
246 Vernon St., Roseville, CA
I moved in the interim and it was sent to my old address on June 15, 2017. It was re-sent to my new address, Roseville, CA 95678 June 20. I received a phone call from the agent NOT to cash the check since a stop payment had been made. She assured me a new check would come. Four months later, no check has come! I still have the old check. How do I get my $244.34? Small claims?
Mr Tirador,
Your company has cancelled my homeowner’s policy on 5/15/17- CAHP0000588069- the one sold to me in escrow two months ago. It is a legal requirement in order to buy a house in CA., and I had to pay a year’s insurance in full.
Now, after escrow has closed and I own the home, you have decided to cancel and offer me insurance that is nearly four times what you charged me- from $614 to $2165 a year. The reasons for cancellation are unacceptable, since these things were discussed with your agent. I was told there would be no problems with my property. Your agent has allowed me my animals also, and now they are in danger.
I am a senior on a fixed income who you are about to make homeless. The insurance payments are part of my budget and I don’t have over a $100 a month extra. I have had to cry and get angry and beg your people to help me find another comparable policy- this means same coverage and price. They just look for expensive policies I can’t afford.
This is called cherry picking and/or bait and switch, and it’s going to lose me my home. I would not have qualified for the loan if your company had been honest. Instead, you have entrapped me and are cornering me. I have had numerous asthma attacks since this happened and I am depressed and crying, because no one will find me a comparable policy.
I was not warned of any part of my home being suspect to a final decision that could threaten me after I am stuck with the home. Jennifer, the agent at AIS, had over 30 photos of the property all the way around and I questioned her on accepting my decks, slope and pets. She said these were just fine. Your underwriters are claiming that my home is on stilts and that the slope is more than 30 degrees- both incorrect.
I had also contacted other carriers who rejected the property due to animals. Nothing was told to me or put in writing stating you had 60 days to conclude your decision. It doesn’t make legal sense, since I had to have the insurance to buy the house and I would not have qualified for the loan if your company had been honest.
I am begging you to continue my insurance with your company until either I find a carrier I can afford or I sell the house. This will not exceed the year of insurance I have already paid for, and it will give me the time to get out from under a home I clearly can’t afford now. The insurance can be reduced to the minimal accepted by the loan company, but I have to have insurance now until I can find a way out of the terrible trap you have me in.
Thank you,
Manon Tree
Mr.Tirador, My name is Lynda Winn and I have been a policy holder of Mercury for several years,. On Dec.10,2016 I had an incident at my house that involved the total loss of 1 vehicle and $5,000 damage to the other. I have been less than satisfied with handling of the total loss claim 2016 4603 000130-82 assigned to Courtlin Thompson 888 663-7287 (22547). My daughter and I have been waiting almost a month for payoff of her totaled car to GM Financial. We learned today the check was cut today Jan.5 and had not left the Mercury per FedX tracking #. My daughter can’t get another car thru Chevrolet until loan payoff check is received and processed. Thus the dilema Courtlin Thompson refuses to extend rental past Sat.1/7. That leaves us 1 car. My daughter works various shifts and I watch her 5 kids living with me. Ages 1,2,3,4 and 10 years old. During weekdays when kids are in daycare or school I have Doctor appts and have to pick-up granddaughter from school. weekends are usually late afternoon to 11:00pm. I can’t have her take car and leave me with no transportation in case of emergency, nor can I pack up 5 kids to drop her off and wake them up to pick her up. I only ask for rental extension to Tues.1/10 which according to Mercury policy I have 1. 30 days of rental,2.or 5 days following payment of total loss, 3.when insured auto has been replaced page 37 of policy d.e and f under rental coverage ends earliest of. None of these have been met.Per Courtlin today 1/5 he was closing claim as finished. This is unacceptable on 1/12 my car will be going in for repairs(another rental). I realized with all the holidays and days after holidays and weekends, this has been a slow process I realize I am not the only policyholder, but I expect what is promised to me in my contract. I pay my premiums and I EXPECT to get what I paid for. My incident was carried Nationally in Newspapers including Washington Post and Orlando Sentinel plus 7 TV news stations. So please help me get my rental extended. Word of mouth is a potent weapon, which I hope I do not have to use. I sent an earlier e-mail to customer service and asked that it be esculated to someone that could override Courtlin.. Your help will be greatly appreciated in this trying time for me and my family. sincerely a policy holder. (phone# 386 677-XXXX. I didn’t even go into comedy of errors trying to get estimates on my car. Or the totaling of my daughters car.
Hi my name is Iristeen James, however I’m not a client of yours, but I was in a car accident with your client on May 11, 2015. First agent was Amanda Epstein, whom would not even provide any information or return calls. These agents at this facility are the worst in customer service. It is now June 16, 2016, and my claim has not been settled. I have had several bad encounters with your insurance agents. B.J. Climino and David Swegle, who is BJ’s manager, out of Tampa Florida. I have Medicare Insurance, however your agents took it upon themselves to have the bills sent to them to hold. I have had to pay for reports and then pay to fax the copies. One bill is $2384.00 for the ER and the other one is for the ER Physician in the amount of $1105.00. However, on the medical report it clearly states that I was transferred to the ER for elevated blood pressure and neck pain, both of which I’ve had a continuous problem with before the accident. Now Mercury Insurance is telling me that they have a lien on my check. Keep in mind neither bill was submitted to my insurance provider, I never even received a statement for either of these bills. There is nothing on the medical report stating that the reason I was seen in the ER was from a MVA, however I did inform the doctor that I was in a MVA on the same day. I informed the officer at the scene that I did not want to be transferred to the hospital via Ambulance, which is also on the accident report. So if Mercury Insurance wants to be responsible for these bills for my elevated blood pressure, then they shound be responsible for the bills when I was admitted into the hospital several months later having a stroke as a result of my blood pressure being elevated. I’m really growing very impatient with these agents and would like to speak with someone above David Swegle, which I also requested and was denied the opportunity to speak with someone above him, and I was told I did not need to speak with anyone else. If your client had not of been texting while driving I would not have to deal with this matter. I don’t know if this is Mercury Insurance Headquarters that is receiving this email, but I will not stop until this matter is resolved very soon. One year and 1 month has already passed.
February 1, 2015
Gabriel Tirador
President and CEO
Mercury Insurance General Corporation
Corporate Headquarters
4484 Wilshire Boulevard
Los Angeles, California 90010
Post Office Box 1150
Brea, California 92822
Re: Brandon Tyler, Claimant 1400 2900 6006 21 001 01
Date of Loss: August 24, 2014
Vehicle 215 Audi A3
1.8 Premium
and
Golden Auto Body
2222 Centinela Avenue
Los Angeles, California 90064
(310) 207-4003
Dear Mr. Tirador:
I should be able to depend on Mercury’s referral to an establishment for car repairs and timeliness of an estimate for repairs for body work. I do not have the rent-a-car option in my policy and therefore I had been without transportation for quite a while. I’m sure you can understand the difficulty of getting around Los Angeles without transportation. I had several telephone conversations with Golden Auto Body in an attempt to resolve the issues that make up this delay and in particular with Mercury, December 5 and 17, 2014, Lisa Blacklock, Mercury Insurance Claims Adjustor 888-263-7287, Extension 22881. In one conversation with the auto body representative, I was informed that my car sat in the shop for two weeks without anything being done in terms of repairs. Unfortunately his main concern was the rating that I would give Mercury.
Please be advised of the following. November 10, 2014 my vehicle went into Golden Auto Body for body work repairs, under “Mercury’s Customer Authorized Repair Service (CARS),” for me to be privileged to the promise of guaranteed repairs and timeliness [see snapshot below]. The anticipated completion date was November 21, 2014. I wholeheartedly agreed with the promised date of November 21, which was a reasonable time period for repairs and for me making accommodations to get to work while my car was being repaired. However, December 21, 2014, which was six (6) weeks later, came and went without the completion of the repair work. It took approximately two months to get my car back from Golden Auto Body. The extraordinary time period is unreasonable.
The additional month plus delay is far beyond reasonable and imposed a great deal of inconvenience for my day-to-day life as well as the cost of my monthly $500 car payment for a car that is sitting at Golden Auto Body and or Audi. In addition to work obligations, I also have business and social obligations that I have to attend.
Case in point. Everything that is represented on your website [see below yellow highlighted text], regarding the timeliness of car repairs is a misrepresentation. At this point and time, I am looking for a good faith attempt at generous resolve on the aforementioned issues, especially (a) the extraordinary amount of time my car was out of commission and (b) compensation for the month plus past the promise date.
I hope you have the authority to get these matters resolved. If not, will you please forward my correspondence to the person who has the authority to do so. Can you demonstrate the promise Mercury states on the website? “Mercury provides everything you’re looking for in an auto insurance company—customized coverage, low rates, excellent service, financial stability and 24/7 claims service.”
Thank you for your attention to this matter. I anxiously await your response.
Sincerely,
Brandon Tyler
BT/cds
T****@gmail.com
Begin forwarded message:
From:
Date: December 3, 2014 at 5:24:13 PM PST
To:
Subject: Mercury Insurance Vehicle Repair Tracking E-Mail Enrollment Notice
Vehicle Repair Tracking Enrollment Notice
Dear Valued Customer,
Thank you for selecting to receive automated e-mail updates for your vehicle repairs currently being completed at GOLDEN AUTO BODY & PAINT at (310) 207-4003 for the following claim.
Vehicle: 2015 AUDI A3 1.8 PREMIUM
Claim Number: 140029006006-2100101
To view a complete history of your vehicle repairs, log into the Mercury Insurance Vehicle Repair Tracking.
Your login information is:
Claim Number: 140029006006-2100101
Vehicle Owner’s Last Name: TYLER
Vehicle Owner’s Zip Code: 90024
Thank you,
Mercury Insurance
Customer Authorized Repair Service
Please contact your agent to request changes to your policy. Your agent’s contact information can be found on your Proof of Insurance Card or Mercury bill.
If you received this e-mail in error or would like to opt out of receiving future repair tracking e-mails for this claim, please click here. Please do not respond to this e-mail as this is an unmonitored e-mail address.