McDonalds Corporate Office - Corporate Offices & Headquarters

McDonalds Corporate Office

McDonalds Corporate Office Address

McDonald's Corporation
1 McDonald
Oak Brook, IL 60523

Contact McDonalds

Phone Number: (630) 623-3000
Fax Number: (630) 623-5700
Website: http://www.mcdonalds.com
Email: Email McDonalds

Executives

CEO: Donald Thompson
CFO: Peter J. Bensen
COO: Timothy J. Fenton

McDonalds History

McDonald’s began in 1940 when Richard and Maurice McDonald opened a restaurant in San Bernardino, California.

In 1948, they introduced the Speedee Service System which was the beginning of “fast food”.

In 1955, Ray Kroc opened the 9th location (a franchise).  Kroc would later purchase the company from the brothers.

In 1965, the company went public.

In 1967, Ronald McDonald was created as the company mascot.

Today, the company is the world’s largest hamburger chain.  There are over 33,000 locations in 119 countries worldwide.  The McDonald’s corporate office is located in Oak Brook, Illinois.

{ 79 comments… read them below or add one }

Debbie Hess July 6, 2016 at 11:18 am

I have a complaint about the amount of cheese McDonald’s puts on their fish sandwiches…a half piece of cheese. It’s not even as big as the piece of fish. And when I asked for a whole piece, I was charged 40¢ extra. My cheeseburger had a whole piece of cheese, why not my husband’s fish sandwich? This may seem silly but I’d like an answer. And a whole piece of cheese!

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Marianne Lynch June 17, 2016 at 9:38 pm

Store# 11828 in Austin , Tx I Work Here Manager Aida And Employees Continue to Keep Getting Me To Be Interested in Employee Larry It Will Never Happen He is Too Old and it Has Gotten On My Nerves and Bothersome too and Everyone Thinks I am Gay Too. Management Has Not Stopped it Or Even Want too . I Did Report it .

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Natalie Wehman June 16, 2016 at 6:36 am

Dear Officers:
On June 15, Wednesday, I ate at McDonald’s on W. King St, near Umbrella Works(250 W. King).
The receipt is non-readable, so I do not have the store info.
I ordered a fish sandwich, fries, white milk, and decaf.
It was the worst McDonald’s food I have ever had.
The roll was dry. The fries were stale. The coffee was just horrible.
On a positive note, the staff was great with how they treated me.
Hopefully, you will improve the food and drink at this store.
Thank you.

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Monroe Manager June 3, 2016 at 5:07 pm

I have been working for McDonald’s off and on for over 20 years different stores. 9 months ago I went to the Monroe, Ohio store to work and I have found that compared to the last time I worked there from March 2002 to February 2006 that the store attitudes have changed. The store is owned by someone new now and there are a lot of things that went down. For example, Sunday May 29th 2016 I had a certified manager by the name of Ashley decided she was going to scream at me for asking a third time about a Buttermilk Crispy Sandwich order that was marked special order. After the crew member who was working with me in the grill station had asked twice with no answer I spoke up as the department manager at that point and had asked them again for the third time. The certified manager in charge had yelled at me disrespectfully about it then was questioning my integrity as a manager. Then just last night had spoken with the D.O. named Jim and told him my side of the story. He claims that I was completely in the wrong and failed to follow directions or so the paper had said. For the entire 9 months I have been nothing but been bullied or been made to feel as if I am not significant enough to work at that location. After this experience I do not plan to go back nor do I plan to work for another McDonald’s ever again. My physician even told me its best not to go back. I am always feeling lifeless and tired. I always felt as if I didnt fit in with them. It just seems that even the new store manager lets them get away with it. Sorry but the bullying and disrespect must be stopped here. This far no farther. This is why I am making this complaint.

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WILLIAM MANN March 15, 2016 at 3:41 pm

SEVERAL OF US OLD TIMERS HAVE COFFEE AND WHAT NOT AT MCDONALDS EVERY MORNING
5DAYS A WEEK. I AM A REAL MCDONALDS FAN AS WE ALL ARE FROM AGE 70 TO 95. OUR MCDONALDS HAS THE GREATEST MANAGER AND THE BEST EMPLOYEES THAT I HAVE EVER SEEN IN ANY STORE. I DON’T KNOW THE MANAGERS NAME BUT HE IS TOPS. OUR STORE IS LOCATED
IN BAKER CITY, OREGON ON CAMPBELL ST.

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gordon wilson February 25, 2016 at 1:26 pm

This is an example of how well this company is doing. Please be aware I already have contacted the State of Michigan as it is possible a company store is charging the wrong prices for your products. I will be very blunt; this is not a example of what an organization should be doing to engage customer loyalty.

February 23, 2016 approximately 5:30 pm went to McDonald’s at 10945 W Grand River Hwy Grand Ledge, MI 48837 using drive up window. Ordered a large milk shake and checked order. It was $2.99 plus tax for $3.17 total. Sign at drive up said $2.69 not the $2.99 as I pointed out. Told the voice the total was wrong as sign said $2.69 not $2.99. Told by voice the sign was wrong. I demanded the correct total using what was posted be charged to me. Told it could not be done. Demanded to speak with Manager (term used very lightly) and told to drive up to first window. Manager told me the sign was wrong and I would have to pay the $2.99. I refused stating the State of Michigan states what is posted is what will be paid. Manager again stated nothing could be done about it due to the computer or such issue. Told me if I did not like it I could take my business down the street. ( at least three times) Manager told me I should leave. I initially refused as want my order and again told if you do not like it take your business down the street and leave as I was blocking the drive. Told manager I would call Corporate and basically told so”so what” and told to take my business down the street. I left.

Now not only is this store charging the wrong prices for a beverage it is reusing to deal with the problem and showing absolute rudeness to a fairly loyal customer. I did contact a lady at the phone number on the web site who was very pleasant and cooperative. I will be contacted shortly to get a “resolution” she assured me. Quite frankly I am not happy and feel this needs to be addressed at the location of the store. There is an obvious problem in both pricing and the treatment of customers especially when told to take your business down the street if you do not like it. Well, I do not like it and I am not going to be treated in this manner. I suggest something to be done about this matter and soon as I have made a few complaints and posting which are not very flattering about your company. Now, if this was you would you be satisfied with the treatment I received? This manager needs to be fired and her boss needs to be retrained as these is not the type of individuals who support the Corporate culture of your organization. I did not appreciate the treatment I received nor am I going to be told to take my business down the street if I am standing up for my rights.

The State of Michigan Customer Protection division has also been contacted to investigate possible posting of wrong pricing and then not honoring the correct price. I am not going to be treated in this manner and I would suspect neither would you. The management of this store needs to be replaced. I would think that McDonald’s would have this rude manager fired and a letter of apology issued about her treatment of me. Being given free food as a settlement of this matter is not feasible as stronger measures need to be taken at this store and the management.

Follow up on this matter. Contacted by the owner of this McDonald’s on 2-25-16 and offered a simple apology. Nothing more, nothing less which added insult to injury. No “we will take care of this matter so it will not happen in the future, no, we are retraining the manager,” just a simple apology. I told her I was really insulted by the actions of her staff and by her approach to this problem. Told by this individual ”I am sorry you feel this way” which is very condescending and demeaning. I told this individual I did not like being told to get my ass down the street and was told the language of “ass” was inappropriate. I am certain ass is not a swear word and far more colorful language is used in McDonald’s Board rooms.

I feel this manager needs to be fired, period. The owner needs a few lessons on handling conflicts as this. Yes, perhaps I need to be a little more diplomatic but when told to “ go down the road if you do not like it” is very insulting, period. When told the owner that I was concerned about the incorrect pricing I was told it was a mistake and was rectified. I asked a simple question that “if it was a mistake then why was it not corrected when I brought it to the manager’s attention. “A reasonable explanation was not given only “I’m sorry you feel this way.” Repeat “ I am sorry you feel this way.” This is really an appropriate apology. HA HA HA! Maybe a news outlet would like to hear about this incident.

I think this need to seriously about this situation as a bad experience as this sends shock waves throughout the Corporate system and needs to be dealt with and not swept under the rug with a “I am sorry you feel this way.”

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gordon wilson March 25, 2016 at 10:55 am

This is the response I got from McDonald’s on 3-25-16 after I emailed them a second time. Good customer relations of this: A simple cover out a** e-mail and to hell with you.

Hello Gordon:

Thanks again for re-contacting us. We did receive your email and did respond at that time. Here’s the information that we wanted to provide you:

I have talked with the owner’s organization of the restaurant and shared your letter with them. They will make sure the employee is retrained on customer service.

We thank you for your business and for sharing your feedback.

Nicholas
McDonald’s Customer Care Manager
ref#:12879600

February 25, 2016 at 1:26 pm

This is an example of how well this company is doing. Please be aware I already have contacted the State of Michigan as it is possible a company store is charging the wrong prices for your products. I will be very blunt; this is not a example of what an organization should be doing to engage customer loyalty.

February 23, 2016 approximately 5:30 pm went to McDonald’s at 10945 W Grand River Hwy Grand Ledge, MI 48837 using drive up window. Ordered a large milk shake and checked order. It was $2.99 plus tax for $3.17 total. Sign at drive up said $2.69 not the $2.99 as I pointed out. Told the voice the total was wrong as sign said $2.69 not $2.99. Told by voice the sign was wrong. I demanded the correct total using what was posted be charged to me. Told it could not be done. Demanded to speak with Manager (term used very lightly) and told to drive up to first window. Manager told me the sign was wrong and I would have to pay the $2.99. I refused stating the State of Michigan states what is posted is what will be paid. Manager again stated nothing could be done about it due to the computer or such issue. Told me if I did not like it I could take my business down the street. ( at least three times) Manager told me I should leave. I initially refused as want my order and again told if you do not like it take your business down the street and leave as I was blocking the drive. Told manager I would call Corporate and basically told so”so what” and told to take my business down the street. I left.

Now not only is this store charging the wrong prices for a beverage it is reusing to deal with the problem and showing absolute rudeness to a fairly loyal customer. I did contact a lady at the phone number on the web site who was very pleasant and cooperative. I will be contacted shortly to get a “resolution” she assured me. Quite frankly I am not happy and feel this needs to be addressed at the location of the store. There is an obvious problem in both pricing and the treatment of customers especially when told to take your business down the street if you do not like it. Well, I do not like it and I am not going to be treated in this manner. I suggest something to be done about this matter and soon as I have made a few complaints and posting which are not very flattering about your company. Now, if this was you would you be satisfied with the treatment I received? This manager needs to be fired and her boss needs to be retrained as these is not the type of individuals who support the Corporate culture of your organization. I did not appreciate the treatment I received nor am I going to be told to take my business down the street if I am standing up for my rights.

The State of Michigan Customer Protection division has also been contacted to investigate possible posting of wrong pricing and then not honoring the correct price. I am not going to be treated in this manner and I would suspect neither would you. The management of this store needs to be replaced. I would think that McDonald’s would have this rude manager fired and a letter of apology issued about her treatment of me. Being given free food as a settlement of this matter is not feasible as stronger measures need to be taken at this store and the management.

Follow up on this matter. Contacted by the owner of this McDonald’s on 2-25-16 and offered a simple apology. Nothing more, nothing less which added insult to injury. No “we will take care of this matter so it will not happen in the future, no, we are retraining the manager,” just a simple apology. I told her I was really insulted by the actions of her staff and by her approach to this problem. Told by this individual ”I am sorry you feel this way” which is very condescending and demeaning. I told this individual I did not like being told to get my a** down the street and was told the language of “a**” was inappropriate. I am certain a** is not a swear word and far more colorful language is used in McDonald’s Board rooms.

I feel this manager needs to be fired, period. The owner needs a few lessons on handling conflicts as this. Yes, perhaps I need to be a little more diplomatic but when told to “ go down the road if you do not like it” is very insulting, period. When told the owner that I was concerned about the incorrect pricing I was told it was a mistake and was rectified. I asked a simple question that “if it was a mistake then why was it not corrected when I brought it to the manager’s attention. “A reasonable explanation was not given only “I’m sorry you feel this way.” Repeat “ I am sorry you feel this way.” This is really an appropriate apology. HA HA HA! Maybe a news outlet would like to hear about this incident.

I think this need to seriously about this situation as a bad experience as this sends shock waves throughout the Corporate system and needs to be dealt with and not swept under the rug with a “I am sorry you feel this way.”

Reply

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Suki Yeung November 12, 2015 at 11:41 pm

I went to the Mcdonald at Hong Kong Amoy Gardens in Kowloon Bay on Nov 8 around 8pm, for making a birthday party reservation on Nov 29th at 3:30pm. Your public relationship staff – Henry was providing excellent service, and help reserving area the 1:30pm since there is supposed to be a B Duck party landing at that branch on the same day at 3:30pm. As we were going through the payment progress, I ask my family to cancel another booking which I made at the other restaurant before. And. I was asking Henry for further details for the B Duck party. As we were confirming the quantity of balloons I would like to have, after paying the deposit. Henry was telling me that the reservation cannot be made during that day because od the B Duck party, Because his supervisor – Vanessa Lai was rejecting all booking on that day for the preparation of the B Duck party. Henry apologized and had shown me his schedule book, that the slots werent reserved at the moment, and shown to be available. I would like to know exact how Vanessa could rejected my reservation base on such reason? Next day, she asked me to make the reservation at the other branch in Lam Tin, and because the booking is made less then 21 days, I could not choose the theme of the party, while I was supposed to be able to choose because my first attempt of booking was offering 21 days for you guys to prepare. They refused to make any special arrangement even though its their mistake to begin with. And for the B duck party in Amoy Gardens, I have not yet receive any further information like I was promised. I would like to know if this is really how your staff is asked to treat a customer? My son’s birthday party was so close from being ruined, because of mistakes made by one of your staff who could not keep her people in sync with her planning, which I found hard to believe a B Duck party could take up the whole day for preparation.

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Mary Ann Brown November 5, 2015 at 5:03 pm

Today a Face Book posting shows a meat factory and some Jewish guy talking about how McDonalds uses human flesh/meat in their hamburger meat and sausage. Please tell me this is a crock?

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steve paradis October 4, 2015 at 11:36 am

a week ago I went to the mcdonalds on Lyell ave and mt. read blvd. in Rochester, ny. the order I placed was incorrect, my 7 year old son has many allergies to different products so therefore we ordered his food to be in compliance with his allergies. the food was not made correctly so the cashier instead of immediately correcting the problem, decided to argue with me over the food and then I asked for a manager, I was totally ignored. after that bad experience I have little to no doubt in my mind that I will never go back to that location ever again.

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Marisela Bustamante September 6, 2015 at 11:51 pm

September 6, 2005
Location Mc Donald’s at 6437 COLUMBIA AVE, HAMMOND IN
Today I went to McDonalds with my wife and 4 and a half year old son. After eating there we were ignored and an older person by the name of Mr. Wilfredo Galarza Mr. Galarza was complaining that the manager would not give him ketchup the one that sits outside in the lobby and that he did not want any tartar sauce with his sandwich.
After I ate I asked the manager why she did not stop and give ketchup to Mr. Galarza of 78 years old. I then ignored and made fun of both of us. I let the manager know and then one of her employees threatens to fight me. You can see this on camera. This is the second time in 5 months that something similar happens when asking a question to a manager. I then called my wife to come in. She saw when the employee said he was going to fight me however 3 employees grabbed them. I am upset that my 4 and a half year old had to witness this and my wife who suffer from Type 1 diabetes with uncontrolled hyperglycemia.
The manager did call the police a police report was made this is the number 15H645553 Time 21:03 date 9/6/15. The manager closed McDonalds early due to this incident that could have been avoided if she would have listened regarding this complain if she had not ignored me. When the police arrived a report was made and then a sergeant spoke to the manager.
Gerardo Bustamante

I Marisela Bustamante state that I was able to speak with the manager who said my husband had to leave and Mr. Galarza and so did I. What I witness was that an employee of McDonalds a young man that while I was talking to the manager wanted to start a fight with my husband. The manager called the police. The police came I gave my statement. And this number of report was given 15H645553 Time 21:03. I was then very scared and anxious especially since I suffer from hyperglycemia and PTSD. There was not need for this. At this time this is my statement. Mr. Wilfredo Galarza will have to make his.
Sincerely,
Marisela Bustamante

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Kim September 2, 2015 at 12:03 pm

I just wanted to relay an idea for a new egg McMuffin….I know many people like eggs benedict so I thought McDonalds could adapt that concept into a breakfast sandwich…the egg McBenedict!!!

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Delynn C. August 28, 2015 at 1:15 pm

McDonald’s has gone so far downhill I don’t know if they’ll ever recover. The trouble starts with management and poor policies. One example: the idea to have someone helping me at the drive through window while taking other customer’s orders over a headset? It’s a terrible customer service idea. There does not seem to be any oversight of the restaurants: the bathrooms are almost always disgustingly filthy, which leads one to wonder why the kitchen would be different. I avoid McDonalds restaurants, whereas I used to really enjoy them. My suggestion to diners: support locally owned restaurants. We’ve made the switch and our road trips have been so much more enjoyable.

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Nancy Decelles August 18, 2015 at 9:52 pm

This is what is happening at 1of your owner operator stores in Montville Ct.I received a terrifying phone call from my daughter tonight. She works at McDonalds on 32, the original one. She was using the bathroom and unknowingly was followed by a man. She was in the stall, unaware that he was in there holding the door closed so no one could walk in. A God sent woman was trying to use the restroom; while he was holding the door. She says she was pulling with all she could, when she fell into the door, as it was released from the inside. The man came out and apologizes that he was in the wrong bathroom. This woman thought this odd, and didn’t think much until my daughter came out of the stall, and she realized what he was doing, and why he was holding the door closed. The man left his hot un-drank coffee on the table, and ran. The police weren’t called until 20 minutes later, after they got permission to phone the police, from the Big Manager. What are you kidding me? Then (this is the best part), they finally call the police, the regular number, not 911…why bother this guy is long gone!! They tell my daughter they will take a phoned in report, and send a patrol car around to look. I show up at this point, I went right down to the Montville Station, used the phone in the lobby, called the state barracks and explained to her the phone call that just transpired…she was none too happy. The police were at McDonalds by the time we got back. They both explained what happened. There is nothing they could do. Just file a report. I understand their reasoning. I’m not letting this go. If that woman, hadn’t walked in when she had, I believe that man was there to take my daughter. He was waiting for her to come out of the stall, he would’ve grabbed her. The bathroom door is directly across from a door that leads to the outside. The woman who tried getting into the bathroom, her car was smashed in on the drivers side door. The mirror was completely ripped off. I believe that this man, got scared off, and took off and hit this woman’s car. I don’t believe that this is a coincidence, nor do I believe he just happened to be there, and took an opportunity. He was parked at the perfect spot. There are no cameras in or outside McDonalds….. I could have lost my daughter tonight. By the grace of God, and my guardian angel, my baby is still here with us. Please get this out there. Make people aware of what happened, and to be cautious. This happened here in our town! Two people saw this man, and there is no way to get his face out there. I hope that he doesn’t try this again, here, or anywhere. I know his car will have damage on the right side, the car he hit was red.

This incident puts your esteemed corporation in a horrible light. Please do something about this!

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nylvia chavez July 17, 2015 at 11:03 am

well let’s talk about your location at 4101 leopard corpus Christi Texas this location is a joke .I went there for dinner last night and a girl named Alyssa took my order. told her that we wanted 4 mc doubles large fry and a large drink. she came out with 4 mc doubles and a parfait. I told her no and repeated my order and she spoke in every very loud voice and told me that When I order I need to speak with a loud voice. So I did and she was very rude to us .so I told her tat she needed to be less rude to customers . She at that point started to roll her eyes at us. I I commented how rude she was being. She at that point started laughing in my face. I told her that she should not be like that with her customers she continued to laugh and turned to ignore me and laughing. so I asked to speak with a manager named David Barrerra and he did nothing to take care of the problem. they didn’t even give me the rest of my order I had to go back and get my drink and ketchup. The store was dirty and I took pictures of the fries on floor ‘ dirty tables etc. Now I worked at mc donalds before and I know that register 1 has to clean dining room restrooms when not busy well she wasn’t and she didn’t . so when I was taking pictures of the dirty floor and other dirty areas she started yelling at me from the area where you get the orders ready that I was not allowed to take pictures. So I asked why and she responded to me that I was going to get sued. What kind of business is that and what kind of manager allows their employees to act like that. I walked out so upset that my 30 year old daughter had to go talk to the manager and ask
him how he was going to deal with the situation. He had no response. So she asked him My mother deserves an apology or some kind of solace to this avoidable situation and had to literally pull it out of his mouth. See here’s the thing . that is what happens when you let a business as yours .get the run of things by a bunch of young kids that don’t have the ability to run such a large business as mc Donalds. they don’t have the knowledge or experience. that is ashame that this a problem throughout your company. And not only that all the crew was in on it in conversation instead of doing their job. nobody was involved exept Alyssa , myself and the mamager. And still they all stopped working to go see what was going on. I understand that your company prides themselves on helping young kids with jobs and education however there needs to be responsible adults that can keep order and help guide them so that they can
one day be the manager that you can be proud of. Instead of letting the customers reak in the inability at our cost. I love your company . however some one has to take charge and it is not the kids that you put as managers. I will never go to that mc Donalds again the name on the complaint poster is Olga Navarro. Please let her know of this problem so that it can hopefully get the fixer up that it needs .I apologize for the complaint but I feel it is up to people like me that grew up with mc Donalds and care. thank you for your attention.

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Kevin Booher July 14, 2015 at 4:09 am

Why is it so hard to contact the CEO?
Mc Donalds on N Decatur in Las Vegas is soo nasty and cheap they have a septic system there because they dont want to hook up to city. How would you like to sit in the parking lot smelling shit being sucked up while you wait at this getto nasy place? May I mention like 2 people working.. Cold Food!!! Not like it was when I was growing up at All!! Hell no never again. Bye Bye Mc Donalds!!!

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Terrie Murphy July 2, 2015 at 9:30 am

I went to your resturant located at 3411 York Commons Blvd Dayton, Ohio 45414 last week. I believe the dates were either June 24th, 25th, or the 26th 2015 after the 6:00 p.m. hour. I took my son and his friend. They both order fries, burgers, chicken sandwiches and McFlurries. We were given our food as the staff continue to work to make the McFlurries. My son started to eat his fries and he said that the fries were very salty, so I tasted a few and felt the same way. I told the manager (female- look to be of an India or hispanic background) from the drive thru window that the fries were salty. She told me that the fries were not salty. I pick up about three or four of the fries to show the manager the amount of salt that I was able to get from the fries. She stated again that the fries weren’t salty. After several times of telling her the fries were in fact salty she said give me the fries in a very hateful way and she threw the fries so hard in the trash that we heard the fries hit the trash can. She then told me to pull around in a very mean voice. I decided to go in the store, to let her know I didn’t appreciate the tone of voice she used, her negative behavior and action toward me, and how rude she was. She told me “I’m not going to argue with you” and walked away. Not at any time did I raise my voice or become rude to her. I started not to write, but was encouraged to do so. I felt as a manager she did not handle the situation well and all the other staff saw their manager act this way. I’m thinking because a manager acted in this way the entire staff will feel that they can do the same. Better customer services needs to start at the top. Thank you in adance for reading my complaint and look forward to hearing from your customer service department.

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John Hinkle June 30, 2015 at 5:11 pm

There has been a lot of press regarding McDonalds looking for way to improve their financial statement bottom line. My wife and I do a lot of traveling from the Carolinas,Tenn., Ala. Ark, and Tex. and we eat at least one meal , but usually two meals at McDonalds every day we are on the road. For us it is not the quality of the food nor its nutrictional value that disturbed us most , it’s the quality and customer attitude of the employees. It has gotten so bad at some of the restrautrants that we have chosen just to walk out. At first we would call and either complain or compliment on a particular location, but we ended up having far more that were bad so we have just stopped calling. So you may want to look at the quality of your employees that could be having a negative impact on your bottom line and not the nutritional value of your menu.

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Mary Beth Kunath May 9, 2015 at 11:29 am

Dear Mr. Easterbrook CEO, I read your comment about your company performing poorly today in the Chicago Tribune. Since I was diagnosed with Celiac Disease, which is an allergy to wheat, barley, rye, malt and for some oats, I have found it difficult to eat in your restaurants. Also, the population of the USA, China, Japan, Germany and other developed countries is aging with many of us eating healthier! I am thrilled that some select McDonald locations will be offering healthier breakfast fare with kale and quinoa! Many families have a family member or friend that has to go gluten free. They often will not eat at a eatery that does not offer at least a few gluten free choices! Please consider offering GF and healthier fare. Also, I have found that your employees have been hard working and polite overall.Sincerely, Mary Beth Kunath

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Anthony M. Tate April 25, 2015 at 3:52 pm

I need to contract Mr. Steve EasterBrook via email about a vibrant new market creating idea where technical and non-technical manufactured items, tools, equipment, including machines… etc are bought, sold, and used continuously to increase technical, scientific skills of our citizens.Remember “YouTube”.
Partnering with you Steve or McDonalds would be a good promotional for both of us.
Over the years I have accumulated a vast amount of technical knowledge

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Cal aimes April 22, 2015 at 7:42 pm

Corporates response:

Hello Cal:

Thank you for contacting McDonald’s. I appreciate this opportunity to share some information with you about our menu items.

We care about what you and your family eat. That’s why we take great pride in the quality of our food. Since our first restaurant was built, we have purchased quality ingredients from trusted, industry-leading brands. We also carefully monitor our products, distribution and storage procedures; and use state-of-the-art computerized preparation methods in our restaurants. Not only do we meet government standards, but in many cases, we exceed them with our own strict quality control.

Every day, in every one of our restaurants around the world, our family promises to serve a quality meal every time to your family…we call it our quality promise. We don’t think of quality as an extra ingredient that gets added on whenever it’s called for. It’s the main ingredient – an irreplaceable element in every recipe.

For further information on our top quality food items, please visit our web site for food related inquires.

Again, thank you to taking the time to contact us and we look forward to serving you again soon under the Golden Arches.

Ashley
McDonald’s Customer Response Center

ref#:11039155

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Cal aimes April 22, 2015 at 7:37 pm

Written on May 13, 2014;

You wrote:

Dear Mc Donald’s corp.,
I feel it is very important that i help you understand that your business plan regarding your breakfast menus stink. I am not speaking about the actual breakfast menus but the quality of your breakfast ingredients. This is due to the incredible amount of processing your food goes through. It does not taste delicious nor does it look or smell delicious. Example, back in the 80’s when I ordered a Big Breakfast Deluxe the pancakes were poured with REAL batter, the eggs were REAL eggs not powdered or fake liquid eggs. The sausage patties tasted like REAL delicious sausage. Hash browns tasted so much better.
It is now 2014 the price of this same product has doubled and the Big Breakfast Deluxe taste like an artificial experiment gone bad.
You should possibly consider offering the quality of food you offered back in the 80’s and market the S#@T out of it…watch your customers line up for something that tastes great and for the extra hassle you could charge a little more. I sure as hell would not mind paying extra for a REAL Deluxe breakfast.
I’ve been reading the CNN article titled I’m not lovin it. And I think this idea will bring Ronald’s smile back which in turn will bring the smiles back to your stock holders and franchise owners. Please consider my proposal and bring me back to your restaurants.

Cal Aimes

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Cal aimes April 22, 2015 at 7:31 pm

Greetings Mc Donald’s Corporation USA,
It has been one month short of a year since my e-mail to you suggesting you take a look at the quality of your breakfast that you provide to the public. I gave you an up front no bull evaluation of the crappy tasting Deluxe Big Breakfast for example and NOT to my surprise I am reading an article in CNN Money and it looks like you have more than just breakfast to worry about. I suggest you folks in upper echelons of corporate take your whole family out for breakfast, lunch, or dinner and watch the reactions your family project as they eat this “Top Quality Food Item” you so proudly explained in your response to my e-mail. There’s a reason people don’t want to spend their money at your restaurants buuuuuut you will have to find out for yourselves since my one e-mail is not worth your attention. Good luck cutting corners and pumping more processing to make a buck. By the way, my 13 year old daughter rather me take the time to make her breakfast than this ” Dad, can we go to Mc Donald’s” I hope you can recover from your disillusion of your products.

Sincerely,

Cal Aimes

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isaiah lockett April 19, 2015 at 3:57 am

I’m Isaiah Lockett i work at Indianapolis, Indiana Raceway McDonald’s. The only thing I have to say is I can’t believe you have level 1 employees getting paid more than your level 3 employees. REAL PETTY .. What we DON’T work hard enough us knowing all positions and this higher paid level 1 employee can’t even keep their area clean. Don’t even worry though i got your message

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darnell mann February 26, 2015 at 2:32 pm

I went to a Mcdonalds today in philadelphia store # 14514 and as I went through the drive through I only ordered $4.93 worth of food for my client , whose father had gave me a $10 bill . Well I gave the cashier the $10 and she gave me 7 cents back . I asked for my change and was told to go to next window . There I was asked to pull to the side , where I waited for 15 mins and went inside store with the food that was cold by now .I spoke to the manager who told me the cashiers drawer was not over, so they would have to look at video to see what I gave her . I know what I gave her and either that money went into her pocket or its still in that drawer. There is defenitly something wrong when Coorporations like Mcdonalds hire theives to deal withpublic

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Robin R February 2, 2015 at 4:47 pm

This is one of the worst companies I have ever had to deal with. Not only do employers lie but corporate is not helpful at all. When a past employee is told to pick up w-2’s, not once but twice, then told that they were mailed out.To get help from anyone employed by McDonalds is the biggest joke ever!

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C Jackson January 27, 2015 at 4:41 pm

Stopped buying hot tea at drive through window. At 3 different times the lid popped off when being handed to me , and BURNIED my hand and ruined my clothes and messed up my car.

As I only buy tea with my meal or snack , I no longer go to McDonalds.

Have never had the lid pop off my Tim Hortons tea.

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Master Shake January 25, 2015 at 8:52 pm

It seems like the quality and customer service at McDonald’s restaurants has made a huge decline in the last 10 years. The food differs in taste at different locations, customer service has dropped to a 2 out of 10 rating, and it’s not what it use to be. Change is usually good but where your money WAS made, you’re losing out with more than just me I bet. Hopefully your company can figure out the problem and turn it around before it bankrupts one of America’s past times.

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Mark Luellen January 20, 2015 at 8:37 am

On December 31, 2014 a friend bought me a cup of coffee at a McDonalds in Zebulon, NC. It was to hot to drink and unfortunately he had to apply the brakes quickly in a few miles and the cup of coffee fell into both of my boots, burning both of my ankles. The coffee was so hot that it also warped the vehicle’s floor mat and stuck it to the carpet. I was taken to an urgent care location and to date we have spent $465.24 on medical expenses (after insurance co-pays) and we are still working on the wounds. I also am self-employed and do sub-contract forestry work which requires wearing boots and lots of walking. I have not been able to return to work since the incident. I have talked with Shannon Childers of York (your insurance company) and was told that the coffee was 195 degrees, which was within industry standards, and thus McDonalds is not responsible for my injuries. Although I did not see the warning on the side of the cup until after it was pointed out to me after the incident, I must say that the warning would not have prepared me to imagine that a drink would actually be at a scalding temperature. One would also think that a drink would be of a drinkable temperature, but since this incident many people have complained that they can’t drink your coffee for 30 minutes. A small child could be scalded by a passing customer in your store lobby. This simmering liquid should be in a more substantial cup with a more secure lid. I still feel that the coffee was too hot.

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Suzan roig January 11, 2015 at 10:10 pm

Great commercials at the golden globe. Loved all of them!!!

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TAMMY WALL January 11, 2015 at 4:15 pm

MY NAME IS TAMMY WALL AND I HAVE A VERY IMPORTANT COMPLAINT THAT I WANT TO FILE ON MCDONALDS BECAUSE MY SON FOUND A PIECE OF WOOD IN HIS BURGER. I CALLED THE MCDONALDS IN CAMDEN ARKANSAS AND TALKED TO THE MANAGER PHILLIS AND THEN MADE COMPLAINTS ON THE WEBSITE AND A MIKE CALLED ME AND TOLD ME HE LOOKED OVER THE VIDEOS AND SEEN THAT THEY SCRAPED THE BOTTOM OF THE PAN AND IT WAS BURNT ONION. I SENT HIM PICTURES OF THIS AND NO ITS NOT BURNT ONION THAT MY SON GAGGED ON AFTER HE TOOK A FEW BITES OF THE BURGE. IT WAS A PIECE OF WOOD. TO ME IT LOOKS LIKE A PENCIL SHAVING BUT WHEN I TALKED TO HIM HE SAID THERE WAS NO PENCILS IN THE BUILDING. I KNOW WHAT MY SON FOUND IN HIS BURGER AND I AM TIRED OF BEING CALLED A LIER. I AM CONTACTING MY LAWYER TOMORROW AND LET HIM DEAL WITH THIS MCDONALDS. OBVISLY MCDONALDS DONT CARE WHAT THEY PUT IN THERE BURGERS AND I WILL NEVER BE BACK TO ANOTHER ONE AGAIN AND ANYONE AND EVERYONE THAT I KNOW OR TALK TO OR SEE WILL KNOW MY STORY.

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Patricia Everett December 25, 2014 at 7:06 am

WOW I work for McDonalds and yesterday (Christmas EVE) I went to work , was asked to clock in early and from that point on it was terrible. One of the managers speaks in Spanish and boy what she had to say was definetly unprofessional Does know where her employees on duty have strengths and weaknesses. Allows other employees to belittle and cuss other employees. Even heard her being rude to a customer. Yeld at one person for another persons mistake. This is a corporate store and can you imagine that one of the companies most prideful statements is about friendliness.. I truly believe that corporate needs to visit stores more often without the knowledge of there arrival Especially when the general manager is not there I will now go to work for the compention a customer watched me walk out and came to me with a number and I called and I will start work for a truly great company I hope that someone in the office takes head start on the new year Brookhaven store in Atlanta GA needs help I am still thinking of going to an attorney with the information of the problem I have an harrassment case like no other and never have I filed before but somethings got to give

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JOEY December 16, 2014 at 12:06 pm

Guess what,,? Went to Mc, D.. and there was a sign that said ;; HAPPY HOLIDAYS,, I said that sign offends me, change that to MERRY CHRISTMAS,, She said i can’t or i’ll get fired, She said, we arent even allowed to SAY Merry Christmas. We arent even allowed to put up ANYTHING that says MERRY CHRISTMAS on it. Guess they dont want to offend anyone that DOESNT believe in Christmas,, BUT, they would rather offend everyone that DOES believe in Christmas, What would happen if 25 million people would file religious belief charges on MC. D. because they are infringing on their rights to believe in Christmas??? THE SCUM BAGS in the offices of MC.D should realize that its the people that BELIEVE in Christmas are the ones thats keeping MC. D IN business,

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tony turner December 11, 2014 at 7:37 am

declining revenue, hello. .my name is tony turner. i have been in marketing all my life and when i read about your declining numbers i knew the answer to your problem.! it is not a new menu that you need but it will be refreshing. no, its your meat.! yes your meat. remember the old commercial with the old ladies complaining..WHERE’S THE BEEF.! make bigger patties.!!! advertise that McDonalds is getting bigger and better.! if you need more info or have a question about my idea call me. 717) 450-**** thank you. tony turner

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Christina Knight November 21, 2014 at 4:29 am

Here goes, let’s see if you really care about what your customers like. I’m with a group. We go out most everyday, to talk to people. We always stop for potty breaks and to get some coffee and snacks. We always stopped at Mcdonalds. Then you changed your coffee. We often had lots of elderly ones with us, so they would get your senior coffee’s. You didn’t tell anyone you were changing your coffee, but you did. Heads up if you haven’t tried your new coffee, It’s BAD! We never go to Mcdonalds for our breaks anymore. The gas station has better coffee than you. I can’t believe you haven’t noticed that your sale have gone down. Everyone I talked to that use to get coffee there, now goes somewhere else to stop and get coffee and visit. I just went back today an thought I would give you a try and see if you changed back to the good coffee. Surprise, or no surprise you still have the worst coffee, YUCK! Apparently you haven’t tried it, or no one has told you. I don’t think you really care what your customer think, or your bottom line, or you would have changed back. Like when you changed from New Coke back to Classic Coke. We do like your new coffee cups, they are nice. It would be nicer if you had your old coffee to put in your new cups. I also like your Coke, it has just the right mix. But you lost a lot of business when you changed your coffee. It’s been a long time sense you changed it. I had hoped you would have got the picture and changed it back. Just thought you might like to know, or not.
Sincerely Christina Knight

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JOEY December 25, 2014 at 3:33 pm

Save your breath, Christina, like i said many times before,,CORP. DOES NOT rad these comments,, THEY DONT CARE..

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ALex Favre November 20, 2014 at 5:34 pm

Dear, Reader
My Brother Garret Favre works at a shipping ware house in IL. He drives forklifts for this
this company. Any way he was at work and by accident he had damaged $3,500 dollars of your product, know he is on suspension and know facing loosing his job. When i had spoke with him if you guys do not claim the damages he will lose his job. If you will speak to his employer you will find out that he is a great employe and dedicated to the company. He would like to to keep his job and I am wondering if there is anyway to resolve this issue this was a complete accident due to it being fasted paced for everyone in that work place. I was wondering if he was willing to pay for the damages if you would be so kind to let him keep his job. If you do I will i will tell everyone where I live that McDonald’s just doesn’t just have good food but has a good hart. His place of employment is Chicago IL. Thank you so much for reading
Alex Favre

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Deborah Baker November 19, 2014 at 11:46 am

Thank you Mr Thompson for reading and considering my request. I am not sure I am hitting the correct websites. I have sent you at least three e-mails under d****@gmail.com Deborah Baker *** N Lynhurst Drive #9 Speedway, In 46224. Please transfer me to Shore Drive McDonalds Indianapolis, In as maintance from 4:00 to 8:00 shift. Thank you Mr Thompson for listening. Cordially

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Deborah Baker November 19, 2014 at 11:42 am

Could I work at the Shore Drive McDonalds 4:00 to 8:00 shift? Wekends and holidays are fine . David Sleppy and Marilyn Sleppy both gave me a raise for doing a good job. I did not quite Michele fired me. I taped her.

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Deborah Baker November 19, 2014 at 11:34 am

I receintly e-mail to Mr Thompson my experience with Michele Jones, Heide and Virgina while I was employeed at the Crawfordsville Speedway, In 46224 store. Michele fired me after two years and two months stating I could not adhere to her schedule. I went to David Sleepy and he straighted everything out. Since then he has passed. Marilyn Sleepy never received my certified request return letter. Michele deposited final check then took it out bouncing my checks. I worked in maintenance but also swept parking lot, waited on customers that could not walk, and cleaned bathrooms. I had another job and the only day I could not work was Saturday. I have to pay bills also. Michele denied my foodstamps and unemployment. She lied. So I had to give it back. There will be not Christmas for my children this year. I have lost everything. I only wanted to transfer to another store. So she fired me. Why.. Could anyone, Mr. Thompson, reinstate me to work at your Shore Drive, Indianapolis store 4:00 to 8:00 shift. Weekend, holidays are just fine. d****@gmail.com Cordially,

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Charles Odell Hooper,Jr. October 27, 2014 at 4:18 pm

This is Charles Odell Hooper ,Jr resident at 102 Biloxi Ct. Saint Marys,Ga sending this letter in regards to an interview I had this evening after applying myself online at the local kingsland,Ga 31548 location I went in for an open interview at 3.00pm when the hiring manager decided to see me the first thing he asked is am i willing to cut my hair lol I said no and he immediately told me I’m not hired wow didn’t know it would b a problem seeing as there are women who work there with long hair and u do have visors that can be worn,but anyway it made me feel like I’m wrong for being me and i really felt discriminated upon I mean Jacksonville,fl has men with dreadlocks but kingsland,Ga obviously has a problem with long hair so whatever the problem is i am going to get to the bottom of it its a must since it seems i have wasted my valuable time at the library today and at McDonald in hopes of employment thanks have a great Day
any questions email me at H*****@ymail.com

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A.J & Ray Lund October 22, 2014 at 12:37 pm

Our father turns 98 today. he lives about 7 miles from the closest McDonalds if he does not have a ride to mcyd;s he will hitchhike for his breakfast. he is there right now in Sturgis South Dakota having breakfast .(2) pancakes.sausage coffee the only days he doesn’t go. is when the roads are snowed in or ill.. he hasn’t eaten anywhere else for breakfast for over 20 years that I know of.
My brother and I are asking if McDonalds would donate or give our father Arnold Lund free pancakes & coffee for the rest of his life or till he turns 110.
HAPPY BIRTHDAY DAD.

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JOEY March 30, 2015 at 6:00 pm

Nice comment,, but, Bet you didnt get a reply back from MC. D,, did you??

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Joanne October 14, 2014 at 10:06 pm

I have a complaint about the management at the McDonald’s in Berwyn, Il on Cermak and Ridgeland. Ordered a drink and a salad got home and after opening the salad found they gave me the wrong salad. Took it back with my receipt and the manager told me he would not replace it because I opened and would not refund me or assist in any other way. Great Customer Service Mickey D’s. Your screw up but I had to pay for it. Won’t be going there anymore.

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Robert D. Morse September 7, 2014 at 12:33 pm

On Sppt. 5, 2014 I went to a McDonalds at 1946 Wantagh Ave, Wantagh, NY 11793 (store #2468). There was a sign for a special of 2 McGriddles for $3.00. I purchased 3 orders (6), 3 hashbrowns, 3 coffees and 3 apple pies. The order # was 210 and came to $19.10. When I got home I found that there were no eggs or cheese on the McGriddles and called the store. I was told, after a giggle, that the special was for sausage ONLY and that if I wanted eggs & cheese it was 2 for $4.00. I’ve benn getting McGriddles since they were first introduced & always came with eggs & cheese. Was not told or asked if I wanted eggs & cheese. If this is the king of tricks you need to pull, you just lost 3 customers & after telling friends & family about this you may lose more. I don’t have enough room, here, to express my aggravation with McDonalds.

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Byron D McKinney September 1, 2014 at 9:03 pm

I placed a 25.00 plus dollar order at mcdonalds on interstate 10 and Louisiana 415. I handed the cashier a $100.00 bill. She looked at me and stated “McDonalds ain’t takes no hundeds no mow”. I said “excuse me”. The cashier rolled her eyes and sighed and stated ” I said McDonalds don’t take no hundeds no mow”. I explained to her that I only had hundreds on my person and she she yelled to the back cancel that order. I asked for the store number and the cashier stated she didn’t know and I needed to get out of the line. As my children and I turned to leave two female employees were wrestling in a booth by the front door over a cell phone that was ringing to a very inappropriate song. One employee fell out of the booth and onto the floor in front of us. None of the employees were wearing gloves and the restaurant was very dirty. I asked for the manager and was told that she was the manager. There was water on the floor of the restroom and the toilet was overflowing. There was feces on the floor of the women’s restroom. We drove next door to Popeyes fried chicken. The readily accepted my $100.00 bill and the restroom and restaurant were clean.
Will never stop at this restaurant again. Will recommend that friends and family don’t either

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Diane August 11, 2014 at 4:41 am

I am at a McDonald’s on the ohio turnpike store #26708 right now and not only are the exployees extremely rude but there also disgusting preparing my food with no gloves pushing there hair back and wiping there hands on there pants , when I recieved my food I checked it and I was given mcdoubles instead of double cheeseburgers so I asked for them to remake my sandwiches or give me a refund and she said just eat them
Like that cause I’ve been threw a lot tonight were to busy and they should hire
More people so I said whatever can u just give me some
Ketchup and mustard and she refused until
The 5th time I asked I will be calling corprate and complaining worst service I’ve ever had,

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Rayanna Hill-berry July 31, 2014 at 5:47 am

I was at McDonald’s for almost an hour waiting for food with my mother. so disappointed. I didn’t even get an apology, all the ice and drinks was empty and the servers was making food with (NO gloves) karren I believe her name was, was the only enjoyable part of my visit. Karren at least tried to make sure our needs was met. The short Caucasian stocky woman there in the blue management shirt on had no gloves on while making our food, my mother and I sat and watched her slap together our food with no care in the world and no gloves on and when my mother politely corrected the womans behavior by telling a manager he responded to us “I will tell her to put gloves on” and went back to making and taking orders as if we wasn’t waiting long enough. Finally karren tells us sorry and gets our food and keep in mind the woman who I spoke of before is complaining about remaking the food and I am just utterly disappointed and discussed in McDonald’s every time I came there’s been an issue and im sick of it. Someone needs to di something and new management needs to be in place because never again will me or any of my family eat from here again we have spent too much money that we could spend elsewhere… I’d rather starve then eat here again so thank you karren for your great service and only karren.

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Rayanna Hill-berry July 31, 2014 at 5:50 am

5111 Gulfport Blvd S, Fl
Terrible service

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STEVE July 26, 2014 at 8:30 pm

I RECENTLY BOUGHT 100 SHARES OF McDonalds mainly for long term growth and dividens.I would think that if you were able to start a Master Limited Partnership(MLP) dropping down real estate which McDONALDS OWNS IT WOULD BE BENIFICIAL to both the corporation and the stockholders regarding tax consequences.The secord idea is claim that the overseas earning should be taxed in a country like Ireland so you don’t have to pay a 35% corporate tax. JUST THINKING STEVE

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anonymous July 24, 2014 at 5:28 pm

Dana Revell at your Clayton, NC restaurant currently has several movies being investigated by local law enforcement showing her active participation and enjoyment having full intercourse with her great dane. Sorry, no.. I would NOT like fries with that!

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Rick June 27, 2014 at 2:15 pm

Hey McDonalds!

Why are you hiring savages like this! You need to do a better job at hiring law abiding individuals, instead of ignorant idiots, who when they are angry, stalk you down and almost kill you in front of your children!

youtube.com/watch?v=0CdShv9H98g

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Carl Qualls June 27, 2014 at 10:41 am

Eola & Rt. 34 – Eola & Rt. 34 – Illinois McDonald’s Local …
Eola & Rt. 34; 2595 Ogden Ave. Phone: 630-585-8283; Manager: Laurette Agee;
This morning, after bypassing an Aurora police officer on Long grove coming to McDonald’s. I drove to the drive thru. For the 2nd time in the last week, an employee named Xavier is standing out in line to take orders when this time there were no busy line and only one car. I decided to go in the store. She comes into the store. An employee (black female) comes to the front to straigten. Then my order gets taken. I talk to Xavier and told her that if she is out there for me then you are doing so because as I told her that the city was on some B.S. I did not mean to make my comment sound like that but I rent at a house nearby, my son goes to private school in the mornings, I go to my externship in the mornings to complete my VA program. I am currently discriminated against by the city because I am a single black father with a teenaged special needs son living in a decent neighborhood with nuclear families, mostly white. My status had been a problem for a white married couple next door. The couple’s husband previously stalked my son’s bus because I chose to park in my own driveway, meaning it would be next to his wife’s car if she’s parked at home! Because of this, the same extremely petty Hispanic officer who patrolled this morning was trying to control my routines in how I come into my neighborhood loop (Timberhill Lane) which means I can’t pass by certain houses if I enter my loop from the southend, only directed to come into my loop from the northend. He stopped this months ago, I complained numerous times to the city and to my alderman. Just yesterday, an officer told me that the streets are a public street. I am a member of the Dupage County NAACP and previously received assistance from the Quad County Urban League for support in a discrimination case unrelated to the city of Aurora, Il. The city of Aurora is aware of my support in addition to support I received from a congressman who funded their police station in 2009. I received support from the Quad County Urban League as result of the support from Congressman Bill Foster.

As an adult African-American male, I would ask that you do not abide by ignorant and discriminatory policies of the city of the Aurora police department to treat me in a way different from any other paying customer.

The president of the Dupage County NAACP is Mario Lambert, 630-263-0419. He is assisting in ongoing legal concerns unrelated to city of Aurora and McDonald’s corporation.

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stacy June 9, 2014 at 9:13 pm

We just watched your newest commercial which was about soccer but you had every one talking in Spanish. The last time I checked we all lived in America and we encourage everyone to speak English! I am not prejudice but I feel that since we do live in American we should be having our commercials so we can understand them. In our schools we teach our children to speak English. I’m very disappointed in this commercial!

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becs October 4, 2014 at 8:23 pm

Learn how to spell and use your tenses right english speaker….don’t know if you noticed but America is diverse

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JOEY December 25, 2014 at 3:41 pm

Maybe YOU should learn yourself.There’s a comma after the word spell. And there is no such word as tenses.There’s a comma after the word noticed, and, after the word but.

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JOEY March 30, 2015 at 6:04 pm

RIGHT,, SCREW THE ILLEGALS, They are OBUMMERS friends.

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Matt Rogers May 3, 2014 at 2:13 pm

My experience at Store #6504 on 03 May 2014 ~10:00 AM

To whom it may concern;
At roughly 10:00 AM this morning I visited McDonalds Restaurant #6504. Although the inside counter might have been busy, the drive-thru was not. In fact, I was the only customer. After sitting at the menu and order location for nearly 5 minutes trying to ensure my order was correct, the gentleman asked me to pull forward and he would have the lady at the first window correct the order. Once I arrived at the first window I was met with a young lady that seemed to be completely disinterested in what she had been tasked with doing. She asked “Are you the guy that had two orders of bacon and a sausage biscuit?” I replied yes. She asked me to repeat my order and I did. She paused for a few moments. Unfortunately she still seemed confused about the order. I asked her to read my order back to me. Once she did I realized there was still a portion of the order missing and asked her to add the additional items. After another minute or two the gentleman that was working with me initially arrived at this window, he seemed frustrated with the lady. He asked me to repeat my order and as I began to repeat it, now for the 3rd time at this station, he looked at me, held up his hand as to tell me to stop and not interrupt him. My comment to him was “Sir, you need to watch your attitude.” He apologized, and said he was speaking to someone else in the drive-thru line. At this point what appeared to be the shift manager arrived at the station. He asked each of the individuals some questions, I assume regarding what was taking so long or what the problem was. This is the point where the real problems started. The young lady at the station, took a step to the right and said “I’m tired of dealing with asshole people like this guy.” I looked at the manager, and asked if she really just said that? His comment was “Don’t worry I will take care of it, she will be fired.” At this time he requested that I repeat my order for a 5th time at this station alone. I complied. The manager discounted the order by ~50%. I paid for the remainder and was asked to pull forward. When I arrived I asked if they would like me to pull to the side to not further disrupt other customers. Within a minute or two of pulling to the side, the manager arrived with the order, apologized for the situation and said the young lady involved had been terminated. When sitting at the next stop light, I reviewed the order and much to my dismay, it was still incorrect. So I decided to go back to the location and get the order corrected. Rather than going through the drive-thru this time I went inside. Although the drive-thru was still relatively quiet, inside the restaurant had a line to the door. I went to the pickup counter to get the managers attention, and again much to my dismay, the same young lady that had earlier made inappropriate comments, and the manager said had already been terminated was working the front counter. When I did get the managers attention, you could see the surprise on his face that I was in the store, one because the order was still incorrect and two, that he had only said the young lady would be terminated to hopefully get me away from the location without further disruption. He corrected the order at no additional cost and offered to send me coupons if I provided and email address. By this time I was so frustrated that I just left. In total I had been asked to repeat my order roughly 10 times, worked with three different individuals, and spent more than 30 minutes.

What was most concerning about the situation was it appears that being unprofessional, discourteous to customers, and having a complete disregard for listening is acceptable at this location, as well as, the lack of self-respect, or not having any pride in the work you are doing is acceptable to the employees. I know this probably isn’t true for all employees at this location. Unfortunately for the three representatives I encountered today, this was most certainly the perception.

It was not my expectation for the young lady to be terminated immediately. This was proposed by the manager, and then reiterated by him when delivering my order. However, in hind sight, it is my opinion that she should be strongly reprimanded and/or terminated as this type of behaviour has no place in any work environment much less in a customer or food service position. Is this really the type of person you want representing your company? In addition, management should not be making claims to customers if they have no intention of following through. I know the manager was trying to handle the situation as quickly as possible, but this is the wrong way of going about it and further training or counseling should take place.
The order I placed was as follows,
3 Hot Cakes with Bacon
2 Bacon, Egg and Cheese McGriddles
1 Sausage Biscuit
2 Side orders of Bacon
1 Medium Coke

I do not know what I really expect to come of this information. I just found it to be completely unacceptable and being a manager myself, I would like to know when situations like this arise. I’ve made a couple of suggestions, but ultimately it will be the decision of the restaurant management or franchise ownership. Only time will tell if any positive improvements will be made. If you would like to discuss this situation further I would be more than happy to talk with you.

Thank you,
Matt Rogers

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babygirl517 May 2, 2014 at 11:14 pm

Mcdonalds on tillotson in Munice let dirty old men that hit on every girl that walks through the door they make nasty rude sexual comments and nothing happens to them they are aloud to stay I spend a lot of money at this mcdonalds it’s the only one I go to in Munice the manager asked me to leave for not buying anything when I had bought drink I was waiting for the count counter to clear out before I bought my food he had me leave and said leave or we will call the police and have you removed the ceo needs to come to this store and get it in shape! This is by no means okay

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m richardson March 19, 2014 at 2:32 pm

This incident happened on Dowlen St. in Beaumont Texas. To me it seems to be an ongoing and widespread practice to save money.I hate to order super sized meals only to get a super sized container with a super decrease in fries. Don’t take the company branding status for granted. Respect and keep customers satisfied. Fill those containers up with fries or make the containers smaller! The Dowlen st McDonald’s in Beaumont Texas could set the tone for french fry satisfaction and a more positive dining experience..

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Ed March 16, 2014 at 12:04 pm

Ha McDonald’s you should no how to take CARE OF YOUR CUSTOMERS by now–But guess you haven’t–The 2 Poor OLD SENIORS eating at McDonald’s were 2 seniors enjoying afternoon lunch& the girl starts to sweeps up DIRT near there food & the lady say something to the girl 7 she did not let what was said to her -she run’s to the manager& the manager go out to say that you people need to leave– right away—You both have been here to Long—— Headquarters hears of this and sends the seniors Two FREE Drinks–wow—The seniors sent it back—-The seniors writes to the paper Editor and the near Rest. real the paper and feel sorry for the seniors–NOW THANKS TO PEOPLE WHO ABOUT PEOPLE HELPED THE 2 SENIORS–McDonald’s need’s to chance the way they handle the CUSTOMER—TO MANY YOUNG PEOPLE WHO DO NOT CARE—————–

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Mr. Ray February 25, 2014 at 7:14 pm

Would like to speak with a MD representative on opening a location.
Thank you, Mr. Ray

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ROB February 18, 2014 at 11:43 pm

In the recent firing of heather in new York, I think its wrong.It seems so un-American for the manager to fire someone for a good hearted gesture.she seems to have worked there for awhile,she works 2 jobs,she has children to raise,and she gets fired?..with her and her coworkers to give first responders a meal is a great thank you to the community.they serve the community and she does something good and you fire her? you as a company, and I know this first hand,you actually throw food away every day.actually a lot more than what was spent there for those meals.she has worked there for that long,it seems to me that she is a good employee and she is commited to her job,i feel that you need to see the real picture here and with the economy as bad as it is,seems that the firing was unjust and un-American.

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katiena johnson February 9, 2014 at 5:17 am

My husband and I visited McDonald’s on tillotson in Muncie, INask us his morning at roughly about 3:08 a.m.. I was on a 30 minute break
from work. We ordered 2 mcdoubles 2 large fries and 2 large cokes.
we then proceeded to wait 20 to 25 minutes for the one car ahead of us.
We finally got to the window and the employee then proceeded to ask us again what
We ordered and when we told them our order she then told us that we could only
get breakfast.we told her we already ordered 15 to 20 minutes ago and that our order
should of already been ready, also solely breakfast usually starts every morning at 4 a.m.
So we told her we wanted to see a manager and that I had to be back to work in 8 minutes.
4 minutes went by and still no manager so I laid on the horn for a minute and tadah a manager appeared. We told him our order was taken and that it should of been ready especially since we had already waited my whole break to get it. He said she made a mistake and let us
order lunch and I told him she didn’t that (breakfast only) starts at 4 a.m. not 3 a.m.. He the manager then proceeded to tell us its managers discretion when to serve whatever. So I told him I was going to contact corporate bc our food should of been done. The manager then said go right ahead and slammed the window in mine and my husbands face……..you just about had another youtube chicken mcnugget incident on your hands after he so rudely slammed the window in our faces…….get new management…this is not the first incident at this location either another time they had me pull up and wait formy breakfast and when I checked sack and it was wrong went back through drive thru again and they weren’t going to get what was missing bc it had changed to lunch since I had ordered it was hash browns thay were missing-the fryer was still on so I told them it was breakfast when I ordered it and that they get my food.which this day they did make it right. …but tonight (2/09/14) at around3 a.m. I have never been so ddisrespected in my life by a fast food chain.

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Alexia Kousnetz January 17, 2014 at 9:19 pm

I highly recommend that you fire this employee that works in Westmont, Illinois. Not only is she spitting in the faces of my fellow brothers and sisters who gave their life for this Country, she made it publicly known her hate for them. She has disrespected a lot of Veterans and those who have died to protect our Freedoms. If she isn’t fired, I will boycott McDonalds, and I will gather strength for support. I’m sure the American People would agree with me. This kind of behavior has to be stopped. This is America, and I am proud of the Country I fought for, though will not allow such disrespect to continue. Either you fire her, or myself and many Americans will boycott. I’m sure you don’t want to lose business over one individual who thinks so poorly of those who gave their lives for this Country.

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You're ridiculous August 5, 2014 at 6:43 am

You mean the people that fought for her right to say such things?

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James Welch II December 18, 2013 at 5:50 am

I wrote this letter to the CEO…..And of course NO RESPONCE!!!!!! NONE!!!!!!!

My name is James W Welch II. I live in Chippewa Falls WI, the “north woods”. I just had a birthday party for my daughter at one of your locations. She turned 5. And I have to tell you that it was a HUGE disappointment and I will never be throwing another party with McDonald’s again. Which is so hard for me to say since I still have all the photos from my birthday party in 1979 at McDonald’s in Chicago. This has been a family tradition for us for as long as you have had birthdays in McDonald’s.

We called twice just to verify the fees and what exactly came with the “we’ll call it birthday package”. And the manager told us that we would of course be getting the food for 6 and individual bags with goodies for the guests, a cake, balloons, and so on. The big thing that was explained to us was of course the host! And “something special” for the birthday girl. She explained what the host would do during the party for us and a general brake down of how things would go. Well to our surprise NONE of it was true at all. The hostess we had was by far the most unmotivated and helpful person I have met to this day. You see I started in the food industry and worked my way up to eventually become the kitchen manager for some of the leading stake houses in the south. My first career lasted almost 20 years until I started manufacturing. Anyway, The hostess we had did NOTHING. She did however manage to disappear for 40 minutes. She did manage to hide at the soda station but failed in all the important areas that were required of her, of her job.

We had to go to the counter to request the cake since she of course was missing, we had to play hide and go seek with her to get the kids happy meals, we had to pass out all the food since she had other things to do. All in all, this was a party that we were told all we would have to do is watch the kids. In all aspects I give this McDonald’s, WHICH IS LOCATED on Craig Rd, Eau Claire WI a complete F. Being as I have a back round in the restaurant business, a nice warm smile and positive attitude go along way! There was none to be found this evening! And I’m sure you know exactly what I mean.

With that being said, I normally wouldn’t go through the trouble of an email except, as said, the McDonald’s birthday tradition has always been SO much fun and always brought great memories! 🙂

The second reason is also the McDonald’s next to our house, in Chippewa Falls WI on Prairie View Rd. We do live in a small town and coming from a town like Chicago, obviously you cant expect the same type of service. Same with the south. Its more laid back and honestly everyone slows down a little. The big city hustle-and-bustle just doesn’t exists here. That doesn’t mean EVERY TIME you go there the order should be wrong or missing something. OR there’s extra stuff. I don’t blame the workers, I blame the managers and poor training. I wont go into detail but I’m sure if you went through the drive-through and ordered a premium chicken wrap and frys, you would be in horror! When the chicken has no moisture left, due to its old age, and is the same temp as the lettuce and tomatoes, you just give up expecting good food and then move to the frys which have either been aged as well or “double dipped” in the fryer, you just loose hope in the good old American burger joint that in 79, in my Moms station wagon, I could never control my excitement as those golden arches approached. Lets face it, we all know that you get put in the managers book for a free whatever….after your name goes in SO many times and you drive back to receive whats missing because you feel like guilty because you actually believe they will eventually think your lying because management cant comprehend that their employees could continue doing the same mistakes over and over and over. Eventually it becomes the truest for of insanity. *When you continue to do the same things over and over and expect different results* That is insanity!!!!

So I have to ask…..through the slow changes over the last 34 years…………………………….What happened???

Thank you for your time!

Your OLD Friend,

James W Welch II
XXXXX 46th Ave
Chippewa Falls, WI 54729

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Jeremy December 13, 2013 at 2:12 pm

To Whom It May Concern:

My name is Jeremy and I writing this letter in my behalf.

On 12-3-13, I was at the Montoya and Culture McDonald around 2pm. I went to the restroom lobby and when I returned, I noticed that at the table. That I was at my Laptop went missing. I did and notify the manager that was sitting directly in the back behind the T.V’S .I’d questioned (her) along with a (vendor) man. They both refuse to stop the thief that.
Ran-off with the stolen HP laptop to get a description and verify the person? The Manager did call the police Department to make a Report ( 133870726) to the officer. I value the HP 17 inch Laptop to be valued at $700.00. I’m asking that McDonald replace this electronic stolen good toward(s) neglecting towards stop this thief.
I’m giving McDonalds 5 working days to respond to this letter of concern.
Also, I’d like to question at this location do they have security camera’s upon thief

Sincerely, Jeremy Pollitt

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Renee November 14, 2013 at 3:55 pm

McDonald’s signs are advertising there coffee saying all sizes are $1.00. I asked to speak to the manager and all she said is oh I’m sorry and when i said you should give me the large coffers because that’s false advertising because thats what the big sign says. Then again she said oh sorry I will take care of it. I said this is not the first time I mentioned it to your store#4811 again she just said well have a nice day very rudely and walking away while saying this. This happened on 11/11/13 at 8:50 am. This store needs new managers who are not rude. I think I will start going to burger king right around the oorner from McDonald’s

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rick October 2, 2013 at 11:48 am

This past week I got a large coffeee from Mc Donalds in Vanwert ohio, The cup had a piece missing out of the rim of the cup I was going 65 miles an hour on route 30 towards Fort Wayne. Took a drink in my new car, first time to have food in it. And it was only coffee. I tipped the cup up and spilled hot coffee all over me and burning my hand. I made a report to Mcdonalds and took the coffee back to where i bought it. I have never been so insulted in my life. I was accused of damaging the cup myself. McDonalds is the worst. Just what I do (put my wife in the car an drive 65 mph then dump coffee on me and burn myself and ruin my clothes…stain my new car so i can get money) What and insult. The manager through the cup away then to have Mcdonalds say I dont have the cup to prove any thing. Coming soon on you tube Why not to eat at Mcdonalds. I have plenty of pictures an videos. Claim 225049107

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mom85 September 29, 2013 at 1:08 am

I would like to know how to file a complaint about an employee in another state. Anyone know?

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erica September 16, 2013 at 4:45 pm

MCDONALD NEEDS TOO HAVE BETTER TRAIN MANAGEMENT AND UPPER MANAGEMENT, BECAUSE THEY DON’T KNOW HOW TO TREAT THEIR EMPLOYEES. ESPECIALLY THE ONES IN LOUISVILLE,KY.

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Kenneth Ary September 1, 2013 at 2:09 pm

I have a McDonald’s invention, and need to contact CFO, can someone assist.

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ruben May 14, 2013 at 10:28 pm

hey mr.mcdonalds i live here in espanola new mexico your store they let people hang around asking people for money and then they look at you eating your food

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JOEY March 30, 2015 at 6:08 pm

You really think that ANYONE CARES?? THEY DONT..

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mario spacone December 22, 2012 at 4:56 pm

I will also consult my lawyer about this situation

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mario spacone December 22, 2012 at 4:54 pm

I have a complaint about McDonald’s store # 3002. They are charging 1.32 for a coffee that I purchased, which is ridiculous. This is false advertisement. On all the billboards it states that all drinks any size is a 1.00. I’m really not happy with this every McDonald’s should be on the same page here. I will follow up with this çomplaint

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Nick December 22, 2012 at 4:51 pm

Because there are other races in this country There are vegetarians out here too also there are people out here the can’t go to the other countries to try different food from McDonalds if you do that makes me very happy

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Nick December 22, 2012 at 4:47 pm

Hey McDonald’s You should bring to United States Cook food that you make and other countries

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