McDonalds Corporate Office

McDonalds Corporate Office Address

McDonald's Corporation
1 McDonald
Oak Brook, IL 60523

Contact McDonalds

Phone Number: (630) 623-3000
Fax Number: (630) 623-5700
Email: Email McDonalds


CEO: Donald Thompson
CFO: Peter J. Bensen
COO: Timothy J. Fenton

McDonalds History

McDonald’s began in 1940 when Richard and Maurice McDonald opened a restaurant in San Bernardino, California.

In 1948, they introduced the Speedee Service System which was the beginning of “fast food”.

In 1955, Ray Kroc opened the 9th location (a franchise).  Kroc would later purchase the company from the brothers.

In 1965, the company went public.

In 1967, Ronald McDonald was created as the company mascot.

Today, the company is the world’s largest hamburger chain.  There are over 33,000 locations in 119 countries worldwide.  The McDonald’s corporate office is located in Oak Brook, Illinois.

{ 72 comments… read them below or add one }

Suki Yeung November 12, 2015 at 11:41 pm

I went to the Mcdonald at Hong Kong Amoy Gardens in Kowloon Bay on Nov 8 around 8pm, for making a birthday party reservation on Nov 29th at 3:30pm. Your public relationship staff – Henry was providing excellent service, and help reserving area the 1:30pm since there is supposed to be a B Duck party landing at that branch on the same day at 3:30pm. As we were going through the payment progress, I ask my family to cancel another booking which I made at the other restaurant before. And. I was asking Henry for further details for the B Duck party. As we were confirming the quantity of balloons I would like to have, after paying the deposit. Henry was telling me that the reservation cannot be made during that day because od the B Duck party, Because his supervisor – Vanessa Lai was rejecting all booking on that day for the preparation of the B Duck party. Henry apologized and had shown me his schedule book, that the slots werent reserved at the moment, and shown to be available. I would like to know exact how Vanessa could rejected my reservation base on such reason? Next day, she asked me to make the reservation at the other branch in Lam Tin, and because the booking is made less then 21 days, I could not choose the theme of the party, while I was supposed to be able to choose because my first attempt of booking was offering 21 days for you guys to prepare. They refused to make any special arrangement even though its their mistake to begin with. And for the B duck party in Amoy Gardens, I have not yet receive any further information like I was promised. I would like to know if this is really how your staff is asked to treat a customer? My son’s birthday party was so close from being ruined, because of mistakes made by one of your staff who could not keep her people in sync with her planning, which I found hard to believe a B Duck party could take up the whole day for preparation.


Mary Ann Brown November 5, 2015 at 5:03 pm

Today a Face Book posting shows a meat factory and some Jewish guy talking about how McDonalds uses human flesh/meat in their hamburger meat and sausage. Please tell me this is a crock?


steve paradis October 4, 2015 at 11:36 am

a week ago I went to the mcdonalds on Lyell ave and mt. read blvd. in Rochester, ny. the order I placed was incorrect, my 7 year old son has many allergies to different products so therefore we ordered his food to be in compliance with his allergies. the food was not made correctly so the cashier instead of immediately correcting the problem, decided to argue with me over the food and then I asked for a manager, I was totally ignored. after that bad experience I have little to no doubt in my mind that I will never go back to that location ever again.


Marisela Bustamante September 6, 2015 at 11:51 pm

September 6, 2005
Location Mc Donald’s at 6437 COLUMBIA AVE, HAMMOND IN
Today I went to McDonalds with my wife and 4 and a half year old son. After eating there we were ignored and an older person by the name of Mr. Wilfredo Galarza Mr. Galarza was complaining that the manager would not give him ketchup the one that sits outside in the lobby and that he did not want any tartar sauce with his sandwich.
After I ate I asked the manager why she did not stop and give ketchup to Mr. Galarza of 78 years old. I then ignored and made fun of both of us. I let the manager know and then one of her employees threatens to fight me. You can see this on camera. This is the second time in 5 months that something similar happens when asking a question to a manager. I then called my wife to come in. She saw when the employee said he was going to fight me however 3 employees grabbed them. I am upset that my 4 and a half year old had to witness this and my wife who suffer from Type 1 diabetes with uncontrolled hyperglycemia.
The manager did call the police a police report was made this is the number 15H645553 Time 21:03 date 9/6/15. The manager closed McDonalds early due to this incident that could have been avoided if she would have listened regarding this complain if she had not ignored me. When the police arrived a report was made and then a sergeant spoke to the manager.
Gerardo Bustamante

I Marisela Bustamante state that I was able to speak with the manager who said my husband had to leave and Mr. Galarza and so did I. What I witness was that an employee of McDonalds a young man that while I was talking to the manager wanted to start a fight with my husband. The manager called the police. The police came I gave my statement. And this number of report was given 15H645553 Time 21:03. I was then very scared and anxious especially since I suffer from hyperglycemia and PTSD. There was not need for this. At this time this is my statement. Mr. Wilfredo Galarza will have to make his.
Marisela Bustamante


Kim September 2, 2015 at 12:03 pm

I just wanted to relay an idea for a new egg McMuffin….I know many people like eggs benedict so I thought McDonalds could adapt that concept into a breakfast sandwich…the egg McBenedict!!!


Delynn C. August 28, 2015 at 1:15 pm

McDonald’s has gone so far downhill I don’t know if they’ll ever recover. The trouble starts with management and poor policies. One example: the idea to have someone helping me at the drive through window while taking other customer’s orders over a headset? It’s a terrible customer service idea. There does not seem to be any oversight of the restaurants: the bathrooms are almost always disgustingly filthy, which leads one to wonder why the kitchen would be different. I avoid McDonalds restaurants, whereas I used to really enjoy them. My suggestion to diners: support locally owned restaurants. We’ve made the switch and our road trips have been so much more enjoyable.


Nancy Decelles August 18, 2015 at 9:52 pm

This is what is happening at 1of your owner operator stores in Montville Ct.I received a terrifying phone call from my daughter tonight. She works at McDonalds on 32, the original one. She was using the bathroom and unknowingly was followed by a man. She was in the stall, unaware that he was in there holding the door closed so no one could walk in. A God sent woman was trying to use the restroom; while he was holding the door. She says she was pulling with all she could, when she fell into the door, as it was released from the inside. The man came out and apologizes that he was in the wrong bathroom. This woman thought this odd, and didn’t think much until my daughter came out of the stall, and she realized what he was doing, and why he was holding the door closed. The man left his hot un-drank coffee on the table, and ran. The police weren’t called until 20 minutes later, after they got permission to phone the police, from the Big Manager. What are you kidding me? Then (this is the best part), they finally call the police, the regular number, not 911…why bother this guy is long gone!! They tell my daughter they will take a phoned in report, and send a patrol car around to look. I show up at this point, I went right down to the Montville Station, used the phone in the lobby, called the state barracks and explained to her the phone call that just transpired…she was none too happy. The police were at McDonalds by the time we got back. They both explained what happened. There is nothing they could do. Just file a report. I understand their reasoning. I’m not letting this go. If that woman, hadn’t walked in when she had, I believe that man was there to take my daughter. He was waiting for her to come out of the stall, he would’ve grabbed her. The bathroom door is directly across from a door that leads to the outside. The woman who tried getting into the bathroom, her car was smashed in on the drivers side door. The mirror was completely ripped off. I believe that this man, got scared off, and took off and hit this woman’s car. I don’t believe that this is a coincidence, nor do I believe he just happened to be there, and took an opportunity. He was parked at the perfect spot. There are no cameras in or outside McDonalds….. I could have lost my daughter tonight. By the grace of God, and my guardian angel, my baby is still here with us. Please get this out there. Make people aware of what happened, and to be cautious. This happened here in our town! Two people saw this man, and there is no way to get his face out there. I hope that he doesn’t try this again, here, or anywhere. I know his car will have damage on the right side, the car he hit was red.

This incident puts your esteemed corporation in a horrible light. Please do something about this!


nylvia chavez July 17, 2015 at 11:03 am

well let’s talk about your location at 4101 leopard corpus Christi Texas this location is a joke .I went there for dinner last night and a girl named Alyssa took my order. told her that we wanted 4 mc doubles large fry and a large drink. she came out with 4 mc doubles and a parfait. I told her no and repeated my order and she spoke in every very loud voice and told me that When I order I need to speak with a loud voice. So I did and she was very rude to us .so I told her tat she needed to be less rude to customers . She at that point started to roll her eyes at us. I I commented how rude she was being. She at that point started laughing in my face. I told her that she should not be like that with her customers she continued to laugh and turned to ignore me and laughing. so I asked to speak with a manager named David Barrerra and he did nothing to take care of the problem. they didn’t even give me the rest of my order I had to go back and get my drink and ketchup. The store was dirty and I took pictures of the fries on floor ‘ dirty tables etc. Now I worked at mc donalds before and I know that register 1 has to clean dining room restrooms when not busy well she wasn’t and she didn’t . so when I was taking pictures of the dirty floor and other dirty areas she started yelling at me from the area where you get the orders ready that I was not allowed to take pictures. So I asked why and she responded to me that I was going to get sued. What kind of business is that and what kind of manager allows their employees to act like that. I walked out so upset that my 30 year old daughter had to go talk to the manager and ask
him how he was going to deal with the situation. He had no response. So she asked him My mother deserves an apology or some kind of solace to this avoidable situation and had to literally pull it out of his mouth. See here’s the thing . that is what happens when you let a business as yours .get the run of things by a bunch of young kids that don’t have the ability to run such a large business as mc Donalds. they don’t have the knowledge or experience. that is ashame that this a problem throughout your company. And not only that all the crew was in on it in conversation instead of doing their job. nobody was involved exept Alyssa , myself and the mamager. And still they all stopped working to go see what was going on. I understand that your company prides themselves on helping young kids with jobs and education however there needs to be responsible adults that can keep order and help guide them so that they can
one day be the manager that you can be proud of. Instead of letting the customers reak in the inability at our cost. I love your company . however some one has to take charge and it is not the kids that you put as managers. I will never go to that mc Donalds again the name on the complaint poster is Olga Navarro. Please let her know of this problem so that it can hopefully get the fixer up that it needs .I apologize for the complaint but I feel it is up to people like me that grew up with mc Donalds and care. thank you for your attention.


Kevin Booher July 14, 2015 at 4:09 am

Why is it so hard to contact the CEO?
Mc Donalds on N Decatur in Las Vegas is soo nasty and cheap they have a septic system there because they dont want to hook up to city. How would you like to sit in the parking lot smelling shit being sucked up while you wait at this getto nasy place? May I mention like 2 people working.. Cold Food!!! Not like it was when I was growing up at All!! Hell no never again. Bye Bye Mc Donalds!!!


Terrie Murphy July 2, 2015 at 9:30 am

I went to your resturant located at 3411 York Commons Blvd Dayton, Ohio 45414 last week. I believe the dates were either June 24th, 25th, or the 26th 2015 after the 6:00 p.m. hour. I took my son and his friend. They both order fries, burgers, chicken sandwiches and McFlurries. We were given our food as the staff continue to work to make the McFlurries. My son started to eat his fries and he said that the fries were very salty, so I tasted a few and felt the same way. I told the manager (female- look to be of an India or hispanic background) from the drive thru window that the fries were salty. She told me that the fries were not salty. I pick up about three or four of the fries to show the manager the amount of salt that I was able to get from the fries. She stated again that the fries weren’t salty. After several times of telling her the fries were in fact salty she said give me the fries in a very hateful way and she threw the fries so hard in the trash that we heard the fries hit the trash can. She then told me to pull around in a very mean voice. I decided to go in the store, to let her know I didn’t appreciate the tone of voice she used, her negative behavior and action toward me, and how rude she was. She told me “I’m not going to argue with you” and walked away. Not at any time did I raise my voice or become rude to her. I started not to write, but was encouraged to do so. I felt as a manager she did not handle the situation well and all the other staff saw their manager act this way. I’m thinking because a manager acted in this way the entire staff will feel that they can do the same. Better customer services needs to start at the top. Thank you in adance for reading my complaint and look forward to hearing from your customer service department.


John Hinkle June 30, 2015 at 5:11 pm

There has been a lot of press regarding McDonalds looking for way to improve their financial statement bottom line. My wife and I do a lot of traveling from the Carolinas,Tenn., Ala. Ark, and Tex. and we eat at least one meal , but usually two meals at McDonalds every day we are on the road. For us it is not the quality of the food nor its nutrictional value that disturbed us most , it’s the quality and customer attitude of the employees. It has gotten so bad at some of the restrautrants that we have chosen just to walk out. At first we would call and either complain or compliment on a particular location, but we ended up having far more that were bad so we have just stopped calling. So you may want to look at the quality of your employees that could be having a negative impact on your bottom line and not the nutritional value of your menu.


Mary Beth Kunath May 9, 2015 at 11:29 am

Dear Mr. Easterbrook CEO, I read your comment about your company performing poorly today in the Chicago Tribune. Since I was diagnosed with Celiac Disease, which is an allergy to wheat, barley, rye, malt and for some oats, I have found it difficult to eat in your restaurants. Also, the population of the USA, China, Japan, Germany and other developed countries is aging with many of us eating healthier! I am thrilled that some select McDonald locations will be offering healthier breakfast fare with kale and quinoa! Many families have a family member or friend that has to go gluten free. They often will not eat at a eatery that does not offer at least a few gluten free choices! Please consider offering GF and healthier fare. Also, I have found that your employees have been hard working and polite overall.Sincerely, Mary Beth Kunath


Anthony M. Tate April 25, 2015 at 3:52 pm

I need to contract Mr. Steve EasterBrook via email about a vibrant new market creating idea where technical and non-technical manufactured items, tools, equipment, including machines… etc are bought, sold, and used continuously to increase technical, scientific skills of our citizens.Remember “YouTube”.
Partnering with you Steve or McDonalds would be a good promotional for both of us.
Over the years I have accumulated a vast amount of technical knowledge


Cal aimes April 22, 2015 at 7:42 pm

Corporates response:

Hello Cal:

Thank you for contacting McDonald’s. I appreciate this opportunity to share some information with you about our menu items.

We care about what you and your family eat. That’s why we take great pride in the quality of our food. Since our first restaurant was built, we have purchased quality ingredients from trusted, industry-leading brands. We also carefully monitor our products, distribution and storage procedures; and use state-of-the-art computerized preparation methods in our restaurants. Not only do we meet government standards, but in many cases, we exceed them with our own strict quality control.

Every day, in every one of our restaurants around the world, our family promises to serve a quality meal every time to your family…we call it our quality promise. We don’t think of quality as an extra ingredient that gets added on whenever it’s called for. It’s the main ingredient – an irreplaceable element in every recipe.

For further information on our top quality food items, please visit our web site for food related inquires.

Again, thank you to taking the time to contact us and we look forward to serving you again soon under the Golden Arches.

McDonald’s Customer Response Center



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