White Castle Corporate Office - Corporate Offices & Headquarters

White Castle Corporate Office

White Castle Corporate Office Address

White Castle Management Co.
555 W Goodale St
Columbus, OH 43215

Contact White Castle

Phone Number: (614) 228-5781
Fax Number: (614) 464-0596
Website: http://www.whitecastle.com
Email: Email White Castle

Executives

CEO: Bill Ingram
CFO: Russell Meyer
COO: Lisa Ingram

White Castle History

White Castle was founded in 1921 by E.W. Ingram and Walter Anderson in Wichita, Kansas.

In 1924, they incorporate the company as White Castle System of Eating Houses Corporation.

In the 1930s the company innovates many firsts in the fast food industry including newspaper coupons, using paper cartons for burgers and frozen hamburger patties.

In 1933, Anderson sells his stake in the company to Ingram.

In 1934, the company headquarters is relocated to Columbus, Ohio where it remains today.

In 1966, Ingram dies and his son, E.W. Ingram Jr is named President.

In 1977, E.W. (Bill) Ingram III takes over as President.

In 1979, the first drive thru restaurant opens in Indianapolis.

In 1986, the company expands outside the US with a franchise in Japan.

Today, there are over 350 White Castle locations mostly in the Midwest and Eastern US.  The company no longer franchises and all locations are corporately owned.

{ 88 comments… read them below or add one }

Jeanetta Hammond July 11, 2017 at 12:39 pm

I have visited white castle on natural bridge and 170 in stlouis county.
The managers there are very rude, you have a older blonde black lady, whom always
are always yelling at employees, and the other younger tall black lady whom never ever smile and never says thanks.. I had a fall in front of their store on black Friday, the corporate office had sent me $10.00 gift certificate, I had gone to the hospital, and all because I am over 55 years old. I should have gotten an attorney, however I still enjoy white castle and I live across from the airport I have to visit the Lindbergh store, because I just cant believe that you guys have managers whom are never polite nor smiles.

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Deb Cancel June 20, 2017 at 5:53 pm

I called over a week ago with a complaint about your store in Garden City Mi..Inkster & Ford Rd..I was told that it would go to the corporate office and I would hear from them… Seems the Corporate Office customer service is just as bad as the restaurant location itself…
How many people spend 25 minutes in the drive thru?? With no one in the store because parking lot being resurfaced and one car in front of you?.. Then you order 7 seven 7 just 7 double cheeseburgers.. A small fry and a order of cheese sticks.. Your given 11 double cheeseburgers that you now realize you paid for and tell the person at the window..only to have two people stick there had out of the window to tell you that they can’t credit my card they will have to void it all and charge again and it can take 10 days for the first charge to be returned to my card???????? I just took the order..very angry..like I have that kind of money
Then get home…Since when is an order of cheese sticks..3 three cheese sticks????…half a “sack” of fries…and 9 of the 11 burgers I was forced to keep excuse I couldn’t afford another charge on my card..the first order was over $28
Of course I’ve heard from no one so I guess I’ll just let all these young adults I work with not to go there..and whoever else suggests it
Pathetic customer care

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Erin June 13, 2017 at 1:42 am

Just left white castle in pleasant Prarie, Wi. In drive thru (only one there in whole store), told to wait to order…7 min later, gave order of 10 burgers, med fry and med sprite. Pulled up to window to employee dancing. Then..all the workers laughing profusely. Took another 7 minutes to give me the order. Got home to 8 burgers, 2 chicken sandwiches, small fry and order of chicken rings. How did they get such an easy order wrong? Turn off the music and pay attention. Actually, I think because of all the laughter, it was done on purpose. Not good…I know a lot of people..A LOT!!

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Vicky Hess May 28, 2017 at 10:22 pm

We need a white castle in Grand Rapids MN

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Dawn. Hendrick April 23, 2017 at 9:15 pm

On April 15 17 my daughter and I went to the wc in flint on corrunna rd, she lives in Davison, I live in Lapeer, we where celebrating her birthday, got the crave case 1/2 cheese burger: 1/2 regular . Plus other things the bill was $40. Plus dollars, we had little children around eating also us adults. My daughter found a tip to a ketchup squeeze bottle in one of the cheese burgers, I tried for almost an hour to call the location, busy I then called the 800# and spoke to a girl named Isis? Told her all this also I have the plastic piece, pictures and the receipt, she said someone would contact me, Nothing still, they are very fortunate my grandchildren didn’t choke on that!!!!! Not Happy

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Mrs Robinson April 6, 2017 at 10:54 pm

I went to White Castle (St. Louis, MO) last Thursday and placed a rather large order. When I got home I noticed they forgot my 4 cheeseburgers. I called spoke with the manager and left my name so my burgers could be replaced upon my next visit. I returned to White Castle 1 week later and placed my usual and gave my name and the managers name that agreed to replace my burgers that I didn’t receive the previous week. The manager rudely told me that since I “failed” to return within 48 hours to get my replacement burgers I was no longer entitle to the burgers that I paid for. What kind of rule is that??? Can someone please explain to me how I “failed” to do my part in this situation? After Thursday night sports White Castle was the simplest food to pick up for the family on the way home but since it my responsibility to get my order accurate, I think I’ll go somewhere else where the workers are held to a higher accountability. Ridiculous!!!

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Angela March 23, 2017 at 10:32 am

Hi I have a child that works at white castle in st louis mo 63134 and he is 16 years old he is still in high school and he is worked like he is a grown man he works 6 days a week he gets out of school at 2:30 and does not get home till 3 and he has to be at work at 3:30 and he told his manager that is cutting it close then he does not get off till 10 r 10:30 so that gives him no time for homework or studies he has told his manager a million times he also can get off at a certain time and they still will not let him got till like 15 20 even 30 after that time on school nights, if he works 8 hours or longer he does not get a break he works every weekend even if he puts in for time off he never gets it and he talks and tell the assistant gm that makes the schedule and she does not care she still does what she wants to do, My son does not want me to step in and interfere but this is a concern that this company works these kids that or still in school like they do and it’s not just my son it is other kids also, not to mention the assistant gm is rude to her workers and everyone else. My son is at work when scheduled he is there on time he does not call in even when was very sick he still went because he was told that they needed him he does what he is told he does not do no call no shows like other people there when they need him he is there for them. I never thought that a company so big would be so bad to work for.

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anthony March 19, 2017 at 9:33 pm

my daughter works at one of your stores and just because she is trying to better herself going to school for nursing. and internship and study and white castle. the manager gives her and hard time. and schedules her 9-10+ hours at a time making sure she works till way past midnight, as a father i dont want to interfere however i think bad form on some manager whos been there 30 yrs making it more stressful for a young person wanting a better life for themselves. shameful.

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Logan Johnson March 13, 2017 at 7:08 pm

I live in Murfreesboro,Tn. The only WhiteCastle store you have is at Thompson Ln and Old Fort Pkwy. It hard to get in and get out. So much traffic at this location.
I live off of Northfield Blvd which is about 4 miles away. This area is grow at a fast rate.
Would your company want to look at this area. Walmart,McDonald,DQ,Pizza Hut,Bo, and alot more have move in this area over the last year. MTSU College is about 3 miles.
The traffic in this area has double in the last two years and will double in the next two years.
The area I am talking about North of Murfreesbor on Memorial Blvd (Hwy 231).
You might want to take a look at this area. I tought I would let you know. It would bring in a big profit for your company.

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James Kelly February 28, 2017 at 3:34 pm

No white castles in my area upstate NY , grew up in Queens NY lived on WC burgers as a young man now I get my WC burgers at SAMs Club . My complaint is why no pickles and the time on package of 35 seconds on high needs to be at least one minute plus

Thank You James Kelly

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Dana February 19, 2017 at 1:38 am

Hi my name is Dana I’ve been a manager for 8 years at white castle. At first it was a great place to work but then we got a new boss. I’ve always heard husbands wifes pretty much any family aren’t suppose to work together because of favoritism. Well my main boss Tim has his wife 1 brother and 2 sisters and a nephew all working there and all he walks around talking about is how he’s promoting his wife to manager next after being there for only a few months. Which that wasn’t far to a lot of team members and they were there longer and actually worked for it. It’s like he’s trying to get his whole family in there and everyone else out. His sister got hired as a manager no clue what she was having to ask team members. His brother also a manager and next his wife. Not trying to be a whiner but it’s real hard to work with someone that tells you well I don’t know how my wife does it and gets all 5s on a survey but that’s the type of people we need. That part is true but what about everyone else that gets those 5’s and doesn’t get announced all big. So main part of this story is I got fired last Sat after 8 years no talk no discussion not even a offer to be a team member. I asked how come he said cause of the last 2 times I called in for work which I did everything right 2 hours before shift and I had doctor notes. Pretty sure if a doc excuses you from work you shouldn’t get fired for that. So now he’s happy and over half the crew is his family. Not sure who will see this but if the right person does please email me back. 8 years of my life dedicated to that place and to get rid of me like that no talk is wrong. The customers loved me never got bad complaints on me . Please if any of you upper management see and can help me out a little please don’t let the gm and his wife and the rest of the family work together it’s so unfair to all the hard workers that actually earn there job. Last thing Tim Clennon is the gm puts on a great boss face and act but deep down he’s a 2 faced person that will tell you like he told me your my best Manger but yet he’ll fire you in a second so his family can keep coming in.

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Sal February 15, 2017 at 3:29 pm

I am a Contractor I went with my crew to buy food at 257 S Broadway, Yonkers, NY 10705. I order and my hamburgers were raw, french were cold too much salt and their soft drinks very bad, I went to the clerk for an even exchange without no avail, he was very rude, vulgar language speaking in Spanish with co-workers stating these “white people” want things their way, that’s racism. I never got my even exchange that’s all I wanted. I ask to speak to a Manager nowhere to be found. I call their corporate office, made a complaint and after that some woman name Kendra from team manager call me and told me no compensate, but do come in our store again!!!! Wow I am really shock at White Castle…. I spend over $ 33.00 and I call again the corporate office they answer as if nothing was wrong. White Castle at one time they were good. But really I would advise any one who reads this not to buy at their locations. And that will be noted in their stores would loose customers and perhaps do a better job… I have to work as any other person very hard to be treated this way. Boycott their fast food restaurants, they are not the only one’s in town. And you see they will change, this was a horrible experience, and I wouldn’t like this to happen to someone else. This is a rip off………

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Gina McClelland February 13, 2017 at 1:24 am

Hi..can you PLEASE put a White Castle in Iowa? We need you! We want you! We love you!!
We have a Facebook group trying to get you into Iowa. Please consider it, my business alone will be enough to make it profitable. Thank you.

Ps. It’s really hard to watch “Harold and Kumar go to White Castle” when you don’t have one.

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lundell buchanan March 21, 2017 at 7:20 am

i’m interested in bringing a white castle to cedar rapids,iowa and des moines,iowa..i would like to know what i need to do to purchase a white castle and make this happen..please contact me asap…i will pay all costs. thank you….we believe in white castles and the hopes on bringing it to the iowa area

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Laurie Bunkley January 10, 2017 at 8:23 am

This is the 2nd time I went thru the white castle in Cindy at the location Harrison and Boudinot ave within a 3 week period, and they serve me a breakfast sandwich with cheese that I cannot have, I made a 1st complaint with the management team (Jessica) and she was for sure it would not happen again, then on 1-10-17 I go thru the drive thru again and here it happen again..so I went to get back in my car to take the sandwich back like I did before and the lady who made my sandwich told me she did it and that she was waiting on me to come back..are u freaking serious, as tho it was a joke which she was laughing at that time she suppose to be a lead…I didn’t think it was funny I can’t have cheese I’m allergic to it…but the manager Jessica didn’t see nothing wrong and defended her to the fullest…now this done happen twice, it can’t happen no more or a law suit will be inaffect…they do not pay attention to making folks order..anybody can have some kind of reaction to food now days..so now I’m going up and beyond the manager Jessica…something needs to be done…..THANKS MS.BUNKLEY

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Sal February 15, 2017 at 3:35 pm

And don’t call their corporate office it’s a game, their clerks are rude and vulgar. I had some kind of experience with them. We work very hard to be treated that bad. White castle use to be good at one time. Now I wouldn’t buy at their restaurants. If we boycott them I think they will get better, they are not the only restaurant in town.

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Ellee December 30, 2016 at 6:34 am

Really upset by alot of people here in Zanesville Ohio about white Castle. Being closed on Maple Ave. I really believe. As well as many other’s. Think you just had it on the wrong end of town. Please reconsider. Looking into having one on the South side of town. On Maysville Ave. Im sure this wouldve been. The right place to have opened. We. Would LOVE to see you again

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Brenda December 10, 2016 at 9:06 am

Hi , I want to know why u not in Georgia to have a White Castle here in Bremen ga ..my family love them up north .so if they any way u guys can bring this Great Hambuger place to Georgia plz do .r they any way some one start a bussiness us your hambuger .let me know ..

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Joyce Dorcy August 19, 2016 at 7:40 pm

I am interested in working for White Castle’s store #17 on Kenny and Henderson Roads in Columbus, Ohio. I am looking for part time work up to 5 hours per day. I cannot find your application on line and want you to call me to set up an interview so I can bring in my resume, Call me 614-706-****, Thanks very much. Joyce Dorcy.

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Sabrina July 19, 2016 at 2:00 am

I wanted white castle so bad hadn’t had any in many years so I walk twenty blocks or more to get some just to be disappointed the meat was no good spoiled you could smell it

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william T Darch III July 7, 2016 at 6:29 pm

My name is bill darch my wife and I got some of white castle cheese burgers from a safeway store here in Olympia WA. The food had human hairs and broken glass in
it and there was a little tiny note that had the words “ha ha ha” printed in what looks like ball point ink inside the cheese burgers . Now the fact that there was a hand written note means that the food was deliberately contaminated at their plant, the woman her name is Ashley Geiger that handles their risk management wrote me a letter saying that could never happened where the castle cheese burgers are made. But that is exactly what happened please let white castle know that this is unacceptable and that they need to pay my medical bills and for my lost time.

Please help me
thank you

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Allan s Benedetti July 7, 2016 at 5:31 pm

I just want to say I miss white castle, I’m in Michigan and I moved more north of where I lived so we don’t have a white castle near us. So I was wondering if there was a chance if you could get one in the bay city Michigan area or Caro mi area just saying. Hope to hear from you soon, thanks!

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Julio Howard May 29, 2016 at 3:36 pm

I work at white castle i just started 3 days ago and only two people dont smoke weed frequently through out the shift even the managers smoke frequently if you guys do drug tests you would catch them really quick

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Bobby Blanco from the Bronx May 25, 2016 at 2:01 pm

The White Castle website sucks. I tried several times to leave a comment with no success. I also called customer service was on hold for 10 minuted before I hung up.

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Toya May 11, 2016 at 2:00 am

Its good to know that the company does not care about how we feel. So why have a site if you all is not going to connect with the public

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Toya May 5, 2016 at 4:10 pm

I came to White Castle because someone approach me to come to White Castle saying that I can make 16.75 an hour as a manager. So I quit my management job and became a part of White Castles however I started out as crew they do not start you off based on experience that was a lie assistant manager starts off at 16.75 shift managers are 9.50. I wish I had never quit my other job to come to White Castles. White Castle’s tell you to to follow rules as corporate lays out for you yet when you do they fire you. Also general manager Ramona from store 60 intimidates her managers into lying on statements. she also lies on people’s reports saying that they done incidents more than once when they did not I believe that the store needs to be under investigation from management to crew managers walk around threatened to slap people punch people don’t give a f**k about their work the exact words, crew members stealing food and money this store is going to get worse with Ramona in charge.

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jenny April 13, 2016 at 12:14 am

Why do you have a website and have a contact place and It doesn’t work. All I want to say is why don’t you put a white castle down in Lebanon, mo. The closest one to use is 100 miles away. I think you guys would make a killing.

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mary March 18, 2016 at 3:56 pm

The White Castle in Nashville,Tn on Nolensville Rd every time I go in there the managers name Tony Jay Jay are always rude always b weed ing rude to there emoloyees ive heard them said bad words to them especially at night theres heavy white boy they are always being mean to him i heard from other employees they single him out not right so i quit going in there been going in there for years lot my friends quit going in there they way they talk to there employees i ask how come the manager dont do nothing they said shes just as bad i think Tony Guy name Jay should not be there manager either if she cant do something bout it

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Gloria Yasitis March 26, 2016 at 8:09 pm

I just watched Undercover Boss and was so infuriated that the owner thought he was really doing something big by giving someone a title and 2 young people $5000 each. $5000 for school will just cover 1 semester. What a joke this owner is. I, for one, will never buy another White Castle hamburger. JIM SCOTT’s comments on February 2 says it all! I feel the same way!

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Val January 16, 2017 at 2:44 am

WC…shame on you….all OWNERS….I watched Undercover Boss episode…you are CHEAP…CHEAP…CHEAP….why don’t you take care of the people that make you all wealthy??
You should be embarassed by your meager $$$ offerings to dedicated employees.

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lisa March 18, 2016 at 3:34 pm

The white castle on nolensville rd Nashville, Tn there managers are very rude to there employees especially a man name Tony and Jay Jay

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Dorothy March 16, 2016 at 7:13 pm

Having been born and raised in the Chicago-land area, I was raised on White Castle hamburgers.

I now live in the deep south and my trips to Chicago have been eliminated due to my age.

Years ago, it was a pleasant surprise to see that White House began marketing frozen (original) White Castles. Though the frozen certainly are not as good as fresh, I continued to buy frozen. I recently purchased frozen White Castles and must tell you that your product has “gone south,” meaning they are no good. Not sure what you have done with the meat, but it doesn’t taste the same. Additionally, your onions were the reason original White Castles were in demand. When opening up the frozen White Castles, none contained more than 5 bits of onions.

Skimping on onions too? Really?

I will never buy White Castle again.

What a disappointment after being loyal to White Castle for 60 years.

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jim scott February 2, 2016 at 1:10 pm

Read the reviews. Mine is not any better than most of the rest of them. This is in regards to UNDERCOVER BOSS TV show. Your management and company should be embarrassed. I live over 500 miles away and i was embarrassed. I’ve watched that show ever since it has been airing. Never have I seen a company as cheap as you were. You had 5 employees on and between them all only gave $5,000. If that was all you could do, you should have kept the money and gave them a “thank you” card. I know how putting these people on ” special projects” work. They get their name mentioned once, a pat on the back and that’s it. These people had rather have a little bit of money than anything else.

The next time you try something else like this again, I would suggest you watch a few of the shows in advance to see how the professionals of other companies do it. I’ve never seen a major company dish out only 5K. Most all shows give out a minimum of $50.000 either in cash, educational expenses, housing, transportation and vacations, etc just to name a few..

With the first contestant came out, you stated your name, rank and serial number. No smile, no small talk, no nothing to put them at ease. Smiling is FREE.

Now after writing this, I realize I’ve missed the whole point. You didn’t care about helping these employees. You wanted free advertisement. Just because you inherit a company doesn’t make you a good executive.

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Amber Johannesen April 13, 2016 at 8:07 pm

LOL, even the city of Cincinnati was able to manage $10 K in donations for each of there employee’s. White Castle is a joke!

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Rob January 9, 2016 at 3:38 pm

I usually go to the White Castle close to Murdock Avenue in Queens. Every time I order from there, their customer service is atrocious. Managers talk to customers any way that they choose to, and quite frankly, I don’t think it’s appropriate. There are a few shining stars there, but overall I feel bad for the conditions that they work under. One time that I ordered, the cashier was extremely cordial to me and assured that I would get my food at a reasonable time. I patiently waited while I watched her take care of register duties and having to make the food herself. I realized that there were 3 coworkers around (two of them seemed like they were sisters) who were doing nothing as the girl did everything. When she called them out and asked for help, not only was she ganged up on verbally, but she was also reprimanded by the manager. I don’t know what else to do, but things definitely have to change.

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alicia January 9, 2016 at 9:03 am

My daughter works at the White Castle on Springfield blvd. in Queens Village NY.My daughter comes home everyday she works there complaining of being harassed by her co-workers, She has complained to her store GM and her regional GM. One manager is really harassing her calling her out of her name. I do not know how much more my baby can take or how much more I as a mom can take, when my daughter is always upset by their actions. Enough is Enough now i will post here as often as I can about what goes on there.

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Shanelle November 29, 2015 at 6:52 am

Just left the white castle on South high street, it’s 630 in the morning, only one other person was in line and they still messed up the order. Got all the way home and food was missing from the bag. Went backed manager, who in fact made the food was getting smart. He threw the chicken in the fryer from across the room. So unprofessional and low grade. Your company has no kind of professionalism, as is apparent with the employees you hire.

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SHERRY BENSON November 23, 2015 at 8:54 pm

Yes my minor daughter worked at white castles on white bridge and Charlotte for 6 month. She would walk to work and get three approx. 5:20 and managers wouldn’t get there for an hour. The managers would set around when the drive thru was full and customers at the counter and drag Assad around. They didn’t care too much for my daughter because she would confront them for not doing there job. I had death in my immediate family and call the same day she died and to them what day that she wouldn’t be coming in to work because the services was in another state and no family would be in town but she would be returning the next day. The managers lied and took her off the schedule. Also when she applied at Wendy’s, a manager at white castle gave her a bad reference which was lies. I told my daughter the entire time that she worked for white castle to call corporate but she didn’t want to get anyone in trouble and begged some customers not to report the conduct of the managers. She was 17 and working from open until close at 2 more than 4 times.Mr Frances didn’t want her working those hours. Also managers would re drop food to get it hot instead of throwing it away. Other restaurants and grocery stores loved her customer service and the way she handle herself when managers wasn’t attempting to do anything but curse and make fun of people. She has been away for 12 months but white castle needs to cook chiCoen more often. People has been complaining for over 3 years that I know of. I have live in the area for 51 years. Please correct the proble. Customers are going across town to bojangles.

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Ross November 20, 2015 at 7:02 pm

Ok so tomorrow is my last day working here and I do have a nasty case of diarrhea…. But not bad enough to pay a doctor 50 bucks to get a note…. So actually according to your policy if I did call in today (and wasn’t quitting) I would face a suspension because I have been wrote up already for 1 call in…. So here I am with diarrhea and what I think is a temputurer cuz I’m light headed and spitting up green mucus……. Yummm although I’m very bitter the people that come in here have not done me wrong so I’m washing my hands and trying not to cough on the food….. And this is what your “family owned” place does….. No sick days no call ins unless you see a doctor, not even 1 day…… Smh at u corporate people that don’t care about food safety….. Please come in and eat while your employees are sick and can’t call in because they fear losing their jobs…..

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Ross November 18, 2015 at 8:35 pm

Sorry I feel ur corporation has its head in the wrong place. I work for white castle in Chicago and was just wrote up for 1 call in because my back hurts so much I couldn’t get out of bed….. I’ve been to the emergency room on 2 different occasions right from work because of my back. But sence I couldn’t be seen by a doctor it was considered a unexused absence…. I gave over 3 hours notice, but your corporate office don’t care….. I have limped in and worked when my back hurt so bad I was in tears….. I’ve work for u guys sence April and think being wrote up is completely bs. I’ve put in 2 weeks notice but will probably walk out on ur company….. U guys in the corporate office seem to only care about ur profit….. There is very little customer service here…… And that’s what I’m all about, is making each guest (they are not customers) smile and remember not only me but this white castle…. But I’m told to hurry and get them in and out…. This is how your management is trained I guess….. I have nothing bad to say about my in-store management, because they only do what they are told to do. It seems like the only thing this company cares about is money and drive thru times…… Well got to get back to work …. Hope this makes some of you corporate people rethink how employees and guests are treated in your stores

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Ross November 19, 2015 at 2:18 am

I was a real loyal guy to white castle for the past few months. Even though my back has locked up so bad I could barely walk I still made it in and worked. I walk 80% of my life with a limp. I missed 1 day and I have more then 3 hours notice that I couldn’t make it. But yet this is held against me?? 1 call in and it’s held against me……yeah I know it’s “just a write up” but that means if I can’t make it in I and don’t go to the hospital I will be suspended… I dont see how this makes any sence…. If I go to a doctor about my back they give me pills and I can’t work on pain relievers…. So basically white castle makes people work hurt and sick….. Because if I get a cold and can’t afford a doctor you guys force us to come in to work sick…. So what it boils down to is you guys approve for me and others to work around food when we are sick!!!! This is so wrong of this company to do…. I’m really surprised this is the view of a family owned place…. The more I think about it this is sickening to me…. People working around food with colds and being sick…… I’m sorry but this seems so gross….. When I leave this company I’m informing every one I can on every social media and health board about the way this company feels about sick and hurt employees…..

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Ross November 19, 2015 at 1:00 pm

Anther thing you guys need to look at is the more products u give a store the more time it takes to make orders….. You corporate people believe every order should be out in under 3 minutes. When you guys do hot dog bite they take almost 3 minutes or so to cook witch makes the management rush us even more and creates a lot of chaos in the store, witch turns to the guests and doesn’t give them anything to make a memorable vist to are stores….. White castle and other fast food places think are guests just want their food quick. Witch takes away from the customers vist…… I was asking a guest if they wanted any sauces in there bag and got told by a manager to “stop the conversation and get them out of here” witch turned me to stop asking if anyone wanted any condiments and was more rude to them….. Is that what white castle has come to??? Also by pushing things out so quickly the quality drops…… Oh and I do believe you are supposed to change your gloves between touching raw meat and anything else…… Well there is no time for that because if we did that every time there is no way we could get these orders out in time….. So the buns and cooked meat and utensils get touched with the same gloves that handles raw burgers….. N this is all because you corporate people think speed is what these people want…. Sorry I think you guys really need to make safe food not just speedy……

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L Duncan October 22, 2015 at 11:43 am

Live in AZ and no locations there(the one that recently opened in Vegas just doesn’t seem as good)—currently in Ohio and hit the WC from the airport and it didn’t disappointment!!!!!!!!!! OMG so Heavenly

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John doe October 20, 2015 at 11:52 am

The general manager of the 5th ave location in Columbus Ohio is very rude and disrespectful. I have went to this location for years and this last time I went I heard him call his employees racial cuss words and telling his employees to have sex with other employees in the freezer and oral sex. He’s rude and disrespectful and I know his employees do not appreciate that. Now who ever that new lady is over there the assistant manager she does a good job I notice and the team members seem to work better act better and more happier when she is there

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Alice Martin September 25, 2015 at 11:30 pm

Sitting here eating an onion chip..I though it to be chewy.. Went to spit it out and found plastic in the oinon chip..Never had a problem like this.. Hope for a response to this issue.. Thank You.

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Ross November 19, 2015 at 3:10 am

I’ve eaten a onion chip and got a actual onion peel……

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Sal February 15, 2017 at 3:44 pm

I think we all should boycott their restaurants, they are not the only one’s in town, they use be good at one time, not any longer, We have to work very had for our money. I had an issue with one of their location, the food was bad, I ask for an even exchange all I got was a very vulgar clerk, I call the Corporate office all I got back was a call from some team manager name Kendra stating we are not going to compensate you, but to come back again, i spend over $ 33.00 wow that’s a blow, I am shock

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Pia September 19, 2015 at 11:34 am

We need the Whit Castle in south Florida, Miami, broward county! We are a large NEW YORK population and the frozen burger are no comparison to the fast food chain…. New Yorkers need their burgers!!!!!

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Anonymous September 6, 2015 at 12:58 am

Employee from the orland park Illinois location was in the bathroom just 10 min ago and didn’t wash his hands. As a customer I feel that is very unsanitary and unprofessional of the employee. I feel for the best of the company and health safety, it should be looked into.

Your big crave,
Rob

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vincent sterrett August 29, 2015 at 4:38 am

i just left white castle n detroit on wyoming and the lodge and got shorted 5 cheeseburgers i call back and they said i they did’nt have no order like mine and i told the manager who was at the window took my order and did’nt give it rite i order 15 cheeseburgers with no onions and extra extra everthing else and a chicken with cheese i was missn 5 cheeseburger all the 10 i got hadnothin on em i payded 11.23cent no receipt was their about 4am now my kids have no snack n the mourn please get back with me 3133979342 thank u

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vincent sterrett August 29, 2015 at 4:28 am

it’s 4 am on a friday nite saturday mourn i order 15 cheeseburger with no onions and extra extra everything else and a chicken with cheese i recieved 10 cheese burger with nothin on em and a chicken with cheese i call them when i got home bout 10 minute later and they said they didn’t have a order like that i told her[lady on the phone ] who was at the window a young black guy name stated with a d AND I PAYED 11.23 CENT OR 21cent I GAVE HIM A TWENTY GOT BACK 8 DOLLARS AND SUM CHANGE PLEASE GIVE ME A CALL AT YOUR CONVINCE AT 3133979342

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Jerris August 22, 2015 at 10:37 pm

Please bring White Castle to Bloomington, IL!!! Bloomington and Normal have around 125,000 people…2 colleges (Illinois State and Illinois Wesleyan)…and NO WHITE CASTLE…not fair!!!:)

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Sandy Madewell August 17, 2015 at 7:01 pm

I got #Foodpoisoning from your Nashville store downtown!!! I had to taken to the ER bc I was so violently ill! I want to speak to someone or I am gonna sue you and call the board of health !! I have been in a bed for 3 days due to eating at your place. Contact me or I will use my social media to put you on blast and then sue you. This is my second contact to you …. You have 24 hours!!!
You have my email!

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Pat July 29, 2015 at 12:01 pm

Hi,
I was just wondering if your company had ever considered building a White Castle in the Pickerington, Ohio area. Believe me, they would do really well. There are a couple of corners just east of Rt. 256 at the first traffic light on Rt. 204, or Blacklick-Eastern Rd. The closest White Castle is at Broad St. and Rosehill Rd., quite a ways from Pickerington. Just a thought, that I thought I would run by your organization. Please give it some serious consideration.
Thank you.

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Matt April 24, 2015 at 1:39 am

I use to work at a White Castles for about 3 years and i remember appearance and quality was #1. Now i dont see neither in alot of the WhiteCastles around the Louisville Ky area . Its a shame how over the years the service and appearance has gone so far down . I just left a White Castles and got to my job to find they got such a simple order wrong and there was no other customers there so i dont know how this could happen just dont get it .

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Gwen Scott February 17, 2015 at 5:04 pm

Please build a White Castle here I Oklahoma City. I miss the burgers and onions. May move back to Missouri so I can Crave. Thanks for The best Burgers.

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Janice hughes January 17, 2015 at 5:24 pm

To whom it concerns I have been a customer at the White Castle in Eastgate OH on corner of St Rt 32 and Whithemsville Road for 10 years and they refuse to keep fresh coffee on hand I thought you were known for your coffee being the best it is when its fresh but thats yfew and far between I go there every day for coffee and three days out of five I can’t drink it, its so old

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Carla Allen January 9, 2015 at 12:09 pm

Dear Mr. Bill and Corporate Associates, I was an employee until November 17, 2014. I has always reported on time everyday. I was a hard worker on the Raw line. I feel that I experienced harassment against Don your plant supervisor. Because I was being singled out and mistreated. When I asked to speak to him personally about my concerns he terminated my employment with the company. Megail the plant manager knows and liked my work, he always complimented me on doing a good job. And any time he asked me to work over I did. but megail? is unaware of the circumstances of why I was terminated by Don because after I consulted Don about my concerns Don allowed me to work 2 more weeks and then one day after my shift was over I received a phone call stating that Don discontinued my employment with White Castles. And megail wasn’t there that day. And because Im not allowed back on the premesis I had no way of speaking with him. There are employees that miss work, come to work drunk, and innappropriatly dressed, sick, etc, But he’s never disciplined them. And after he was asked why did he terminate my position he said; Because she pissed me off. He’s known for if he’s having a bad day he fires somebody just to justify his wrong doings. I think that’s innapropriate and not professional. So if you or someone could please address this complaint with me then I would greatly appreciate it. and withdrawl my harassment/ discrimination complaint. Because I like white castle distribution center and my co-workers, and mr. James which was my supervisor.

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Mike February 25, 2015 at 12:21 pm

Do I have a question does this do any good.
The exact same thing happened to my son due to abusive management.

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Julie M. Clark December 26, 2014 at 11:32 am

This notice is for the corporate officers; Bill Ingram, Russell Meyer, and Lisa Ingram. I was at your Castle on Dixie Hwy in Erlanger, KY this morning around 9:00. I work at Kroger, in the same parking lot, and stop by a couple times a week. The restaurant is always clean, the associates and management are always polite, friendly, and helpful, and the food is good.

Today, I was eating in, and was waited on by a young man named William, who is ALWAYS very polite and respectful. A drive-thru customer came in and proceeded to loudly “go off” on William, saying that William had made fun of him when he was placing his order, that if he wasn’t such a good guy he would pull William across the counter and kick his ass, how would he feel if someone made fun of him, how do you feel right now with everyone staring at you, etc., etc.

It is VERY IMPORTANT to me for you to know that I was sitting there the entire time, and William did NO SUCH THING. It is also VERY IMPORTANT that you know how well William handled the situation. He stood there (shocked and confused, as the rest of us were-there were others in there who witnessed it), and said nothing but an occasional yes sir, no sir.

I am a 52 yr old retired middle school teacher, and I am telling you that you should be VERY PLEASED AND PROUD of the way William handled himself. The man had obviously misunderstood something or was just a natural born idiot and jerk. If he had a complaint, he should’ve asked for a manager, not gone off on a kid in such an entirely inappropriate way. He acted like a childish bully, and William acted like an adult. I don’t know many teenagers who would’ve reacted to such a tense, verbally abusive situation as well, and impressively, as he did.

I sent this is case the jerk decides to contact you, so you are aware of the truth. WILLIAM DESERVES RECOGNITION FROM YOU on this one.

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Johnnie Brown December 20, 2014 at 11:03 am

Dear, Mr. Bill Ingram, Exec /Mr. Russell Meyer CEO, /Ms. Lisa Ingram COO. I am a Small Business Owner. White Castle is opening up a new store in my neighborhood. My Company is ABCMobi TeleCom at http://www.abcmobi.org. I am an independent Representative of GlobaLinx / 5Linx at http://www.Globalinx.com A World Player in The VOIP and Tele Com industries. We would like White Castle to look at our
VOIP telephone services to save money and to get quality services. Our Company has
purchased 2 Broadband Switches to keep our Businesses going at all times and to handle multiple locations. I Johnnie Brown (L297568) will call you Monday morning 12/23/2014 around 10:00 am (cst). I would like to know if you would like to talk to our
Senior Vice President of VOIP Sales out of our Rochester, New York Corporate Office.
Mr. Gregory Simmons. Thank you so much for your time.

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peter sain October 4, 2014 at 7:53 pm

The following took place on Saturday October 04, 2014 at 03:36 am. I went to White Castle at 10339 W. Grand Ave – In Franklin Park, IL 60131..When a team member shorted me my change and had a issue correcting her mistake by stating “I don’t Care” when i asked her name? She refused to identify her self and locked the window drive through door. I address my concerns to Store Management regarding this Employees unfriendly behavior but nothing was resolved.
White Castle #010022
Team Member #1717

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Marc Foster September 26, 2014 at 11:42 am

2 days ago I purchased an order of Chicken Rings from the Colerain Ave Store in Cincinnati OH. The order (after I started eating) had feathers sticking out of it. I immediately went back into the store and showed them. I also got sick and threw up. They wanted to keep the box of rings Scott Thompson Mgr (Cincinnati-Colerain Ave Store) wanted to keep the box, I said NO not until I see if I get worse from being sick, and he said someone would be contacting me. Next day Donna Kaiser called and said bring the chicken rings and box back up to the store. I had to again miss work to go do this, as well as my gas to go back up. She met me outside and took pictures and verified the feathers. Then I got a call this morning 9-26 from a Vanessa?? She was short curt and un pleasant and said its your problem to take up with the chicken supplier. I told her I will send these pictures and stories to TV/Radio stations and Facebook. To have NOTHING offered for my inconvenience is a slap in the face, not to mention getting very sick.

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Angela June 6, 2015 at 11:24 pm

This is crazy me and my daughter just got sick from eating food from the Colerain ave restaurant as well we ordered the “take home” 16 frozen cheese burgers the went bad 4/16!!! They sold us bad expired food!!!! This location needs to be shut down I’m going to call corporate first thing Monday morning I might get a lawyer as well

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Angela June 6, 2015 at 11:24 pm

I meant 4/15 lol

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Vicki Hamlin August 11, 2014 at 3:27 am

My dad turned 85 years old today. He has been unable to eat solid food for months .He is in the midst of chemo and radiation for esophageal cancer, and,this week ,he actually requested solid food .He asked my mom to bring him some White Castle hamburgers !He was able to eat the hamburgers and said it was the best thing he has tasted in months . In fact, he has eaten them three times this week! We are thrilled that he is eating! We thought you might be happy to know that has chosen your hamburgers to help him regain his strength! He lives in Simpsonville, Ky, and is being treated at Baptist East in Louisville! We thought you might like to know about his “Crave”

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amy pratt August 9, 2014 at 5:26 am

recently moved to Miami, Florida. no white castle but can by frozen st store.. the frozen ones aren’t nearly as good as the ones you get at the shack. I wish there was one anyplace in Florida cause I’d go

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Mike August 5, 2014 at 2:06 pm

My wife and I had the crave and went to White Castle on Bechtle Ave. in Springfield Ohio.
I am glad to say the service was fabulous. We went inside to order because we were not sure what we wanted. They told us about the online specials and walk us through the process. Every employee interacted with us while still doing there job. We ended up purchasing the crave case and they great.
Thank You !!!!!!

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Mike M August 3, 2014 at 4:26 am

I was just at the centereach, n.y. location and the food was terrible. This is the third time that I have been at this location and the burgers leave much to be desired. They are not the best they should be and are either overcooked or have been sitting on the grill (too long). I have been a white castle customer for over 50 years and know when a product is fresh or not. My mother & aunt were car hops for the chain (many moons ago). Apparently, corp does not want direct e-mail contact since they don’t provide space for complaints – so I resort to this area. Either this is a system wide problem or store mgmt. trying to look good by keeping their profit number up. My next step will be to file a complaint with the NYS Health Dept. I’m sure that there are some state wide standards that all fast food companies have to follow regarding the burgers, their temperature and the amount of time that product can stay on the grill – before they are discarded. Corp. are you interested ? Are you concerned about your reputation ? Do you really care about your store operations ? Or, better yet, do you really give a dam about your customers ???? The ball is in your court !! Thank You !! for your time in this matter.

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Antonio Reed July 24, 2014 at 12:33 pm

Hi, today was my payday and $117.38 was deposited onto my card, but when I try to take off $100 it declined my card and now my balance says $14.01, how is that possible like how can they just take my money and not give it back? I have to be at work and without my money I won’t have a way to work. Can you guys please help me get my money back?

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Mike Maceikis July 17, 2014 at 6:14 pm

Very sad day love white castles for 35 years now and last 2 times bad very bad I’m at 1002 s.vandeventer Ave in St Louis tonight had to deliver.5 miles down the street so walked down all geek ed up walk in stand there for 25 mins. No one else there just drive thru finally order 30 crave case 37 mins. Later got my food like little kid walking back to my truck and then post pics on Fb ya make everyone jealous I eat ya 2 down rest of the box in trash not sure but that was the worst thing I’ve ever put in my mouth like rotten meat so very upset if this is what white castle services now never again last time in Seymour in. I ate almost 25 then later finished I don’t share but this was unreal cannt get taste out of my mouth called store they say it’s like it always is well I won’t be back

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Dylan Seifert May 18, 2014 at 2:58 pm

I recently Had eaten at White Castle and ordered ten cheese burgers with bacon and received zero cheese and zero bacon . We weren’t aware about it until we got home and ate. I would appreciate an email back from a White Castle rep

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Joseph A Scarano April 23, 2014 at 7:07 pm

I thought you might be interested in a location in PA in the Trexletown area Macungie township . There is an area ideal for a White Castle on Grange road off of Hamilton Blvd. opposite Walmart next to Firestone tires . There is a school near close by and business that could bring in much customers for White Castle . , If you need to call me I can give you more info. 484225XXXX

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Laurie Cadieux April 15, 2014 at 6:59 am

On 4/11/14 we fould a piece of a razor blade in our fries. Called store and brought the blade
in. They gave me a refund.they apolized and said manager would contact me.have not heard from them. Considering. Calling heslth dept.;and police. For such a serious thing; they do not seem concerned at all.

t

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Laurie Cadieux April 15, 2014 at 7:03 am

Just wonder if any one cares.

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Laurie Cadieux April 15, 2014 at 7:10 am

Also supervisor wanted to do transaction in front of customers. I suggested we take it elsewhere

d

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annescia April 13, 2014 at 11:58 am

I ordered on line and was very disappointed when I picked up my order. There were staff all over the place and the cashier and manager did not know how to retrieve my order. Once they figured it out and the time I got home everything was cold and my fish sandwich was stuck to the bun. Trashed it all, did not call or go back was too tired. It will be a long time before I eat there again.

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Crystal April 3, 2014 at 7:02 pm

hi my name is Crystal i saw the undercover show was great also i also like how white castle notice they worker’s great i was looking for work at white castle but all i got was additude from supervisor’s i just need a chance im over 40 yrs old but im willing to work also i love the food who ever read this send me a email when i saw undercver boss on tv his name was dave ray im looking for work in ILL and Indiana area let me no likw to work early person hammond, in calumet city iLL let me no thanks

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Denise Merkel March 27, 2014 at 12:13 pm

Hello White Castle executives, I have seen your undercover boss spot on tv and i thought it was great. I come from Long Island NY.where i went to White Castle all the time.now i live in Port Orange Florida and they dont have a White Castle here. I miss my cheeseburgers and onion rings and more.There are a lot of New Yorkers and New Jersey who have relocated to port orange and Daytona Beach.They are building and redoing Daytona Beach and I think Your Company Should put in a White Castle right here.You would always be crowded.You sell your burgers in Publix and Walmart and I have seen where a lot of customers buy them BUT IF YOU HAD A WHITE CASTLE RIGHT HERE IN DAYTONA BEACH OR PORT ORANGE IT WOULD BE ALWAYS BUSY,SO WHAT DO YOU THINK.DAYTONA BEACH AND PORT ORANGE IS GROWNING AND THEIR ARE LOTS OF EMPTY LOTS WHERE YOU COULD BUILD A WHITE CASTLE FOR ALL THOSE NORTHERNS THAT HAVE MOVED AWAY.PLEASE PUT A WHITE CASTLE HERE. THANK YOU

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marcus dunn March 20, 2014 at 10:21 pm

hello my name is marcus i live in warsaw indiana me and a bunch of friends was thinking what if we had a white castle thatd be great !

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Samantha .M. March 2, 2014 at 6:21 pm

Hello White Castle! My family is a big fan of White Castle and your Food. We always wished that they would bring a White Castle to Bemidji, MN. I know for a fact you would make a lot of money. You business would boom! The closest White Castle to Bemidji, MN is in Hinckley, MN. So we have to travel about 4-5 hours just to get some of your tasty food. I hope you read and get this comment. I know a lot of people would love to have a White Castle in Bemidji, MN. Please email me back and let me know what you think.
Thanks,
Samantha .M.

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Sal & Roe Gentile February 16, 2014 at 5:39 pm

From the time I was old enough to chew, I can remember going to White Castle! Whether it be with the family, or just a special outing with my dad, or on a date prior to or after the movies, it was always the cry….”We’re craving White Castle.” Now I’ve been living in Georgia for 29 years, every so often I’ll get a Krystal, it doesn’t compare to the White Castle experience. For the life of me, with all the northerners who have migrated south, I don’t understand why White Castle has not opened here. Zip codes like 30062, 30060, 30126, 30080, 30339, 30064, all these zip codes would certainly go nuts for White Castle, I’m not so sure they could handle the volume of business, however, I will try my best to ask once again….WILL YOU EVER OPEN AT LEAST 20 STORES IN GEORGIA? We’re Craving!!!!

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Stephanie Kawa January 29, 2014 at 1:09 am

How soon will the W-2 forms be mailed out for our tax return. I have been an employee at White Castle for 3 years now.

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Andrea Specht January 15, 2014 at 1:03 am

I was filling out a application for a while, all of a sudden it said the interview was over, that I could reapply in 6 months. I don’t understand, I really want the job, so I really don’t understand the reasoning behind this. Thank you, Andrea Specht

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Duke Wahl January 12, 2014 at 7:59 pm

I just had a very unpleasant surprise, WC closed down my FAVORITE store in Batavia, IL. No notice, just pulled the plug and left town. What gives? The economy? The high rent district in Batavia? I wanted to ask some questions of the Corporate Office, but their Email (for customer feedback) is geared for specific responses, no free style questions or complaints are allowed. I’ll probably have to write a closed personal letter. Meanwhile, the rest of my friends (customers) can run the rumor mill. It would have been nice to receive an explanation. Come on WC, what’s up?

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Linda Page December 9, 2013 at 2:50 am

I am a disable senior and I live in Marshfield, Mo. I use to go to White Castle in Kansas city and that one closed then I would get them in St.Louis, Mo and have a brother in O Fallon, Mo so when I visit him I would get them. Now I can’t drive and I miss my White Castles. I can’t drive I’ve had mini strokes, copd, have a lot of trouble breathing
Please is there anyway I can get my burgers and cheese burgers would it be possible to order some. Sure would appreciate it. I use to live in Chicago takes were I got hooked. My e mail is lindajXXXX@yahoo.com and live in Mo. XXX E.Washington St 65706. Thank u

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sandra November 26, 2013 at 2:26 pm

I was at the White Castle on Broadway and Rt 30 in Merrillville, Indiana. I work at Methodist Hospital and was going to get breakfast at 5:45am on 11/23/2013 and as I waited for an employee to answer and take my order a man came on the speaker with a foolish accent and speaking very slowly, I stated “excuse me” and heard laughing in the background. I pulled away without placing an order. If they think that is funny, what else would they find entertaining to do to my food. The wait is also unacceptable. I have been a long time customer to White Castle and was very disappointed in the service. I will go to Panera Bread for my breakfast in the future.

No longer craving the case
Sandra

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Sierra Vasquez October 14, 2013 at 7:40 pm

Hi, I have been trying to fill out a application online, but every time I select “I agree”, my whole application exits outs and I have to start all over again. I really need a job and I’ve been trying to fill out this application for months. If there is any other way I can fill out this application please email me. I been trying to apply for the White Castle on 7996 E Ridge Rd, Hobart, IN. Thank you for your time!

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