Marriott International Corporate Office - Corporate Offices & Headquarters

Marriott International Corporate Office

Marriott International Corporate Office Address

Marriott International
10400 Fernwood Road
Bethesda, MD 20817

Contact Marriott International

Phone Number: (301) 380-3000
Fax Number: (301) 380-5067
Website: http://www.marriott.com
Email: Email Marriott International

Executives

CEO: Arne M. Sorenson
CFO: Carl T. Berquist
COO: Anthony G. Capuano Jr.

Marriott International History

Marriott International was founded by William J. Marriott and his wife, Alice Sheets Marriott, when they opened their first hotel, the Twin Bridges Marriott Motor Hotel in Arlington, Virginia.

The founder’s son, J.W. Marriott, brought the company to huge worldwide growth during his 50+ year career.

Marriott International was formed in 1993 when Marriott Corporation was split into two companies, Marriott International and Host Marriott Corporation.

In 1995 Marriott International acquired 49% interest in Ritz-Carlton Hotel Company, a then-struggling company. Marriott later acquired Ritz-Carlton.

Between 2002 and 2003 Marriott International spun off some of its divisions to be able to focus on hotel ownership and management. 

Today Marriott International is one of the world’s leading hoteliers with 3,700 operated or franchised properties globally.

The company owns Fairfield Inn, Courtyard, Marriott Hotels and Resorts, and the Ritz-Carlton luxury chain. It also manages about 45 golf courses.

Marriott International publicly trades on the NASDAQ, is a member of the S&P 500, and is #230 in the Fortune 500. The company has 123,000 employees and had $2.49 billion in revenue in 2013.

{ 22 comments… read them below or add one }

Pat Byrnes August 15, 2017 at 9:56 am

May 12, 2017. I attended a wedding at the Marriott in Cranberry PA. 200 attendees. My compliments to everyone. Our family comments are this Marriott is run like a fine tuned machine.
Your staff from the front desk to the dinning area, bar and then wedding were top of the line.
The rooms were superb and the one handicapped that we uses, perfect. I am not Marriott member and would like to become one and use your hotels exclusively.
Thank you to all that helped to make this affair so special.

Reply

Wendy Levy August 1, 2017 at 3:54 pm

Our first and last time to the World Golf Village Renaissance, St. Augustine, FL. What a disappointment! We Made reservations 4 days in advance and ended up in a room that did NOT fulfill our requests; we requested to be away from the elevator(s) and service/lobby areas, preferably a quiet room in a quiet location of the hotel. They put us right outside the elevator! We requested 2 dbl beds and got a king bed (room 917). We requested non smoking and the Room smelt like cigarette smoke. The room a/c is at the head of the bed and bliws directly on your face! The room is located above large outside a/c units. Looked online and seen we were obviously put in a cheaper room than what we had orig. paid for. Found it was because the hotel had Sold out & gave our room to lower paying guests who requested to be upgraded! Then young children were running around the halls/floors unsupervised, screaming & playing on the elevators till early morning hours, they knocked on our door and ran after asking them nicely to please stop; Had to call Security/Management twice! Had a Funeral to go to the next morning but did not make it due to NO sleep from a/c’s & kids who had been doing it the night before we checked in and were evidently addressed about it then. It was def a joke to them because these same kids continued with this bad behavior the next day with us and other guests! Asked to speak to Mngmt when we checked out and he/she would not come out of the office, just had the desk clerk come out and apologize himself to us. Mngmt took NO responsibility & did NOT care to hear about our experience further! So BEWARE new visitors IF you plan to stay here! Unless if course you like blowing your money on a poor quality room that smells like cigarettes, to be bumped to a closet for more money to upgrade lower paying guests, for your requests to be totally ignored, and you are a parent(s)/guardian who let their children act like animals and run loose unsupervised for Management to avoid you and just not care… then its for you!! SUCH A HORRIBLE EXPERIENCE FOR THE $$$ WE SPENT; and sadly, it all could have been avoided if our requests were acknowledged to start!
UPDATE: after calling the corporate office with our issues, corporate had notified this property to contact me by phone regarding this matter. Instead I got a standard “email” response giving me 5000 reward points for our inconvenience. Mind you I do not have a reward account, nor have I ever created one! And what could a guest get fir 5000 points at a Marrott anyway? Just another way to avoidi the guest response! Furthermore, The email I received was computer generated to all the responses made to other guests with issues! How IMPERSONAL can their response get, much like the response we got when we checked out…avoid us!
I have reopened this case (#10136814), at the request of the Corporate Customer Service Rep to give this property another opportunity to respond by telephone, in hopes that I will receive a phone call and not be pushed aside to an impersonal computer generated email response!!! Next step is to notify Corporate that we will be disputing the charges through the credit card, maybe I will get a more personal response then, hmmmm?

Reply

anonymous July 10, 2017 at 2:52 pm

Would like to make sure you are informed / aware of a 3 story low income property being built across the street from your Palm Desert CA location. Please write to the local paper and Mayor of this City to stop this project. It will bring with it Section 8 tenants and an additional 2000 people to the area. This is not fair to us property owners who have paid taxes for years only to be surrounded by this type of housing! This is a golf community not a community to house the poor! Your bookings will be affected by this and we are soliciting your help to stop this project!

Reply

Juanita Adams July 8, 2017 at 11:40 pm

y recent stay at the Spring Hill Marriott in New Orleans was a disaster. I’ve called numerous called the customer service line. I spoke with a customer service rep with your company that promised a that a account rep wiould call me by the end of the day and yet I did not receive a call at all. this was to be expected. I had Hotel,com to call the hotel and the person that he spoke to was so rude that they offer me a 100,00 voucher because they rep I spoke to could totally relate to the treatment I must have experienced at the hotel.

i stayed at the hotel on July 2nd and 3rd. there was a rude dude the check us in. He wanted to know why I was paying cash. I had to call a manager. the guy who checked me in also told me that the hotel had its on rate and I shouldn’t have booked on Hotel.com, He then proceeded to tell me he was too busy to deal with this. I just checked into a room where there was rust in the tub, the carpet was so nasty, the room for a suite was small, and the noise was unbearable. It was the worst stay ever.

When i checked out I was told paper or a sign in book was not completed. The young lady told me that the guy that checked us in hates his job. She was very apologetic but it was a little too late. the sign in log was to inform me that it was a 40.00 parking fee. to my surprise this was taken out of my 100.00 a night security deposit.

I am requesting a refund in the amount of 333.00

I don’t think anyone will ever call. that seems to be just poor customer service on your company’s part. It runs deep. I have been trying to get in touch with the CEO and Director of Marriott to express my dissatisfaction. It has been almost impossible but I plan to continue until I get a refund

this hotel is in bad need of an upgrade for the rates that are being charged. A training course for your staff wouldn’t be a bad idea as well.

I look forward to hearing from you soon, thought I’ve been promise several return phone call and yet I haven’t received on. this is not how you treat a paying customer, cash or credit.

thanks

Juanita Adams

Reply

Kimberly Jones July 7, 2017 at 9:01 am

Marriott Towneplace Suites is Southern Pines, NC is a beautiful hotel don’t get me wrong but management is off the chain. I booked 3 rooms. I’m spending my money on rooms where I was referred to go by many people for me to find out that Amy Scott is honestly very rude and nonchalant when it comes down to a lot of things. She talks to you like your kid. Her mouth is just blantly disrespectful and she is just all out of order. I have requested for management several times during my stay and was told she was management and was given the time she should be in for work. Until I then realized that she strolls in the building when she wants too and then be wondering why her staff is out of wack. She needs to be reviewed and rethought because she is not up to par with her management skills. I will not be staying here again.

Reply

Joseph r Dorr June 29, 2017 at 4:39 pm

50 members of my family &I recently had a family reunion in Washington D.C.we stayed at the Crystal City Marriott.
I have been a Chef&in customer service for 32 years,I am also a former Marriott emplyee. (Casa Marina Resort in Key West).
I wud like to compliment your staff,thay were great in every way.
I wud like to point out one shinning star in particular.Her Name is Abby.she was our bartender for the 3 days we stayed in your hotel using the bar as our fam meeting place.
She was so helpful,so kind&went way ABOVE&beyond to make our stay not just good but AMAZING.Directions,suggestions&tips on where to go.we had a Ball thanks to Abby.
By the end of the wknd we maid her an Honorary Fam member.Thanks.

Reply

James F Carey June 26, 2017 at 12:06 pm

Good morning,

Wanted to let Marriott International that my family and I had a wonderful time staying at the Residence Inn by Marriott Portland Scarborough, the general manager was so professional I forgot I was staying at a hotel and felt like I was home. He addressed any and all requested within minutes of calling. We were there only one night, and my new born son was the focus of our attention and My Adam Green’s attention was focused on our happiness and our stay, a true professional in the hotel industry.

A more in depth letter will be sent to the corporate office of Marriott International.

When wanting a great stay, stay at this property.

Respectfully,

James Carey, RN
Melrose, MA

Reply

Melinda Alam June 4, 2017 at 7:21 pm

I am currently staying at Springhill Suites Marriott (5169 East Freeway in Baytown, TX ) and have been a guest for three weeks. I am here on business working for Houston Methodist. Currently working graveyard shift and I’ve been woken up repeatedly on a daily basis by hotel staff, housekeeping, front desk. I have complained to GM and she moved my room but I’m still getting woken up while I’m sleeping. They are also going into my room at night while I’m not there while the DO NOT DISTURB SIGN is hanging on my door. Which this sign has been hanging on my door the entire time. I feel that they are harassing me at this point. Very disappointing to see how this Hotel treats their guests and especially Platinum Members. I always stay with Marriott when I travel which is a lot and I have never been treated like this before. Unfortunately I’m not leaving till 6/10. Confirmation # 91698668

Reply

Mark Favors June 3, 2017 at 1:58 pm

Stayed at the Marriott on 5-25-17 thru 5-30-17 1331 Pennsylvania Washington D.C. , And was very disappointed and upset by the way I was treated by the manager name Emily there she was very rude and combative when I EXPRESSED my complaint about maintenance entering my room unannounced. And whether I was Wrong or right she should have showed professionalism in handling the situation instead of wanting to argue with a guest. And there was other things that transpired that gave me every reason to believe I was treated this way due to my race.

Reply

Anonymous May 15, 2017 at 7:46 pm

Marriott Oakbrook terrace courtyard is operated by a very prejudice Gm who only hires,promote, and interview people of his/her kind. This is not the company that one can retire nor either advance from. Very nasty way of treating employees, there’s better company’s out here that don’t believe in judge a book by it’s cover. Such a bad company that plays favoritism.

Reply

Anonymous May 15, 2017 at 7:53 pm

And if your Hispanic or African American don’t bother waisting your time applying for no positions available there!

Reply

Justin Ferreira May 15, 2017 at 8:35 am

I have a few complaints if someone could email me at the earliest convenient!!! I have been dealing with a few issues for a while now. Thank you

Reply

Josh Burke May 7, 2017 at 11:11 am

To whom it may concern,My stay @ Courtyard Marriot 2300 commerce Weston,Florida…this weekend was horrible experience….Dirty/Old bed sheets,Damp carpet,Hair from previous guest everywhere…more like something I would expect @ Motel!!!!!!! Just not up to standards @ all…I’ve stayed @ practically every marriot in the surrounding area over the last couple months didn’t have any complaints…Ill never go back to Courtyard Weston after this weekend…My marriot rewards #894 679 356

Reply

Janet Byas April 18, 2017 at 12:25 pm

On April 14, 2017 I called the customer service number in regards to a issue from a pervious stay. The hotel took care of my concerns with no problem. However in speaking with customer service I found out that my Marriott rewards were going to a Southwest Airlines account without my knowledge and was told to contact Southwest to request that my rewards be transferred back to my Marriott Rewards account. I contact Southwest and after being on hold for several minutes I was told that Marriott could reverse the transfer. I called Marriott rewards customer service back only to be told there is nothing that they can do. I have been given the run around since April 14th, I am requesting is for the points that I have earned to be returned to me on the proper account so that they may be utilized on a up coming important trip in May. I am not grapsing that points can be taken but they can’t returned. Can someone please help with this issue.

Reply

Paul Beckman November 28, 2016 at 10:21 am

This is the topline of the story:
I recently stayed at one of your properties to celebrate Thanksgiving with my kids and grandson to have this trip turned into a total nightmare. The hotel had the valet stand cabinet stolen at 5:30am and then my car was stolen on the same day. I just had the most unpleasant conversation, arrogant and unapologetic attitude from the GM. This was the most destructive and corrosive attitude I have ever experienced from someone that should be protecting the Marriott Brand and the Marriott consumer.
I left a message on the marketing department voice mail for the VP of marketing to call me. I would very much appreciate that this would be escalated to him/her.
770-998-XXXX

Reply

Jonathan Gray October 11, 2016 at 1:07 pm

Hello I have a problem at the new Orleans Marriott, theirs this one supervisor name Adam on 3rd floor kitchen on cold side doesn’t do anything at all just walks around and the chefs are just trying to cover it up everyone wants him to leave and he wants to leave to he’s not doing anything fair and always complain he’s bragging about his checks and makes 13-16 hour days while he doesn’t do a thing but smokes on the backdock most of his time can anyone please come down here immediately and help talk something in his head so he can move on or work but mostly move on i don’t like to be rude or anything but the guy is just a jack ass and people constantly complain about him,every other supervisor and manager work but he’s the only one that get paid to do nothing but walk around all day and lost confused he needs to get drug tested because his mind is never clear and he’s never here he shows up to work everytime after the 11min rule for the schedule time so can anyone please send someone down here and check all the cameras or do something and keep a close eye on him please!!!

Reply

J FRIEDEL June 14, 2016 at 12:27 pm

I am Platinum member who has called Marriott Customer care 5 times over one month re: missing stay. Today, supervisor DEBORAH at CUSTOMER CARE? THREATENED TO SUSPEND MY ACCOUNT AND REFUSED TO GIVE HER LAST NAME OR #. SHE HUNG UP ON MY CALL ABRUPTLY. WITH EMPLOYEES LIKE THIS, IS MARRIOTT GETTING LARGER BY ABSORBING STARWOOD A GOOD THING?
P.S. HYATT JUST ASKED ME TO JOIN AND ACCEPT GOLD STATUS!

Reply

W & M Hoffman April 29, 2016 at 1:31 pm

We recently stayed at the Courtyard Marriott in Boynton Beach, FL. Not only was our car tampered with but someone backed into it in the hotel parking lot! We contacted the front desk immediately and was told they did not have cameras and could not do anything for us. How are we to feel safe if ever we were to stay at the Courtyard Marriott again? It would be appreciated if someone in corporate would take a proactive stand and do something to rectify this situation. We didn’t drive 6 hours away from home to then have our car tampered with and the hotel brushing it off as if it is not there problem. Awaiting your reply

Reply

Wayne maverick January 13, 2016 at 4:43 am

I would like to talk to Mr Marriott. If can call me when he is not so busy. Wayne 760 564 XXXX please after 11am work for him for over 30yrs.I think he would be interested talking to me.

THANK YOU LOVE WAYNE 1760 702 XXXX.

Reply

Gregory S. Stratton January 29, 2015 at 4:08 pm

This comments is directed to Mr. Arne Sorenson.
I have been residing at the Town Place suites in Novi Michigan for the last 6 years. the staff here is extremely professional and seems to enjoy their prospective duties. Whether I look at the cleaning staff or the management they are all top notch. Congrats!!!.
I am looking to relocate to Sarasota Florida in the near future and would like to be given a strong consideration on my daily stay costs and on a recommendation from the staff at Courtyard Marriot/Towne Place Suites. I will be staying in Sarasota for at least 3 years. I would like consideration for $50/day in the Residence Inn. Is that possible?
It would help me very much and help me maintain my Platinum elite status while keeping my costs down while I will be on a fixed income. thanks for your consideration.
Your help is much appreciated.
Greg

Reply

Char Hall July 7, 2014 at 4:33 pm

Failed to add we weren’t the only ones from the Bridal group with bug problems

Reply

Char Hall July 7, 2014 at 4:31 pm

We stayed at the Marriott Courtyard Lincolnshire June 26 and 27 2014 and had to be moved 2 times once because of a ant infestation and the 2nd because of Spiders.We finally left and stayed with family.Was a damper on a joyous day. The staff was very rude. I filed a complaint and honestly no one cares.

Reply

Leave a Comment

Want to make sure Marriott International sees your comment or complaint?

Share your experience to get more attention.

[notdevice][/notdevice]


Previous post:

Next post: