Marriott International Corporate Office - Corporate Offices & Headquarters

Marriott International Corporate Office

How would you rate your experience with Marriott International ?

[Total: 4    Average: 2.3/5]

Marriott International Corporate Office Address

Marriott International
10400 Fernwood Road
Bethesda, MD 20817

Contact Marriott International

Phone Number: (301) 380-3000
Fax Number: (301) 380-5067
Website: http://www.marriott.com
Email: Email Marriott International

Executives

CEO: Arne M. Sorenson
CFO: Carl T. Berquist
COO: Anthony G. Capuano Jr.

Marriott International History

Marriott International was founded by William J. Marriott and his wife, Alice Sheets Marriott, when they opened their first hotel, the Twin Bridges Marriott Motor Hotel in Arlington, Virginia.

The founder’s son, J.W. Marriott, brought the company to huge worldwide growth during his 50+ year career.

Marriott International was formed in 1993 when Marriott Corporation was split into two companies, Marriott International and Host Marriott Corporation.

In 1995 Marriott International acquired 49% interest in Ritz-Carlton Hotel Company, a then-struggling company. Marriott later acquired Ritz-Carlton.

Between 2002 and 2003 Marriott International spun off some of its divisions to be able to focus on hotel ownership and management. 

Today Marriott International is one of the world’s leading hoteliers with 3,700 operated or franchised properties globally.

The company owns Fairfield Inn, Courtyard, Marriott Hotels and Resorts, and the Ritz-Carlton luxury chain. It also manages about 45 golf courses.

Marriott International publicly trades on the NASDAQ, is a member of the S&P 500, and is #230 in the Fortune 500. The company has 123,000 employees and had $2.49 billion in revenue in 2013.

{ 31 comments… read them below or add one }

Ashley October 20, 2017 at 8:57 am

Stay away from the dulles airport Marriott this hotel is pure bulls**t

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Ashley October 20, 2017 at 8:54 am

These hotels don’t care about customer service or anything of the sort how they think they have the right to go in my room take my dog out of my room go through my personal belongings and threaten to call the cops to have my service dog taken from me ya that’s real good employees you have working for you and corporate and the managers don’t care at all I will never stay at another Marriott

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Renee Prince October 13, 2017 at 5:45 pm

I wanted to take the time out to send a Bravo letter for Erin which is the manager in the Grand Residence Club by Marriott 1001 Heavenly Village Way South Lake Tahoe, CA 96150. I have stayed in many hotels over the years I have never had such unbelievable customer service before. The manger was courteous and by far so professional. This is the second time I have stayed in this Marriott and was treated with such excellence. It is so comforting to know that we still have good old customer service still in today’s world. If more people were as professional as she was and how she handled each person with kindness and care this whole world would be a better place to live.
There a person was celebrating her birthday and she made sure the event was memorable. Erin made the vacation one of the most positive and uplifting times we have had in a long time. Earlier that week we also stayed at the Hilton in San Francisco and treated terribly by such a rude staff. The staff at this Marriott from the maid to the manger all was 100% Stellar Services. I thought I would take the time to commend the excellent services this Marriott displayed. So many times people never take the time to write good letters also finds the time to be negative.
Thank you again for such excellent service and will be sure to stay again at this Marriott in Lake Tahoe sometime soon again.
Renee, Nancy & Ellen

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Lisa Chiodini October 9, 2017 at 4:34 pm

Worst customer service. The Marriott and SPG have hit all time lows and I am so disgusted with the lack of leadership. It will not be long before they suffer great loss of customer loyalty. People that can afford a 5 star resort do not tolerate sub-standard service.

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E Musco September 15, 2017 at 1:04 pm

I arrived at the Marriott Pentagon South on 14 August and check out on 16 August. When I got my government credit card bill they had charged me two additional days. When asked why they had to check with housekeeping before they could respond, “it’s our procedure”. I have a copy of the billing, I need it to get reimbursed, therefore I save it. What more do I need to prove that they over billed me. You contract with the US government for the rates, and I didn’t even get the rate that was listed on the Government web site. They told me it was for only the first night after that it would be 111.20 for each additional night. Well they charged me for the two nights I stayed the 111.20 as well as for the two additional nights that I didn’t stay. Is this incompetence or is this Fraud? I should have had a reversal done right away. Not told I would have to wait till they talk to housekeeping. I can assure you I will be informing GSA about this issue.

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annoymous September 13, 2017 at 11:29 am

The GM of the Residence Inn (Kalamazoo, MI) had a group of family members staying at the hotel for about a week. One day, the GM stood at a table with five or six family members for an hour and a half talking with family. It was jaw dropping to the staff at the front desk and to those who took care of the dining area. You could not approach her with a question. There was a guest who asked what kind of meat was in the sausage but the GM was unapproachable for a question. When an employee said to a co-worker, we’d be fired if we did what she’s doing. It’s so unprofessional. The co-worker commented, “I know, and she has not said hello, good-bye, thank you, not a single acknowledgement to a any guest the entire time she’s been there.” The following day, this GM terminated the individual (dining room hostess) who made the comment about being fired if any employee ever did what she was doing. This employee has only received praise for doing a good job, for going above and beyond in their responsibilities. When asked about the termination the GM replied, “don’t need a reason, employment at will.” She blamed the termination on her boss calling for the termination. This GM depends on one of the staff members driving her to and from work. The employee who drives her to and from work has openly admitted the collecting disability, and she works over 40 hours a week. There is no food handling training for pathogens, cross contamination, or TB testing for food handlers. This GM is in the process only in the process of being hired. The Residence Inn is currently going through Q&A and the staff is being put under a lot of pressure to perform. Guests have complained that when calling the front desk over the Labor Day weekend that the GM’s voice mail box was “full” when they attempted to contact her. There was absolutely NO ONE in charge that a guest could go to. These guests had a long list of complaints and they were furious. Marriot, you’ve got a problem.

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D. Berchielli September 11, 2017 at 1:14 pm

Booked my room at a residence inn in warick R.I.. i was taking my daughter from N.J. to the University of Rhode Island. What was suppose to be exciting and fun turned into a nightmare! When we drove into the property it was run down peeling paint, laundry bags hanging from the steps landscaping unkept ect. When entering the room there was dog hair on the couch cobwebs on the lights and some mysterious stuff on the back of the chair , nevermind the smell. The woman at the fron desk was lovely and understood. I called Marriott and told them i wanted to change hotels they were very nice and transfered us to the towneplace suits and thats when it really went downhill! We went up to the room and put our stuff down and went to get last minute things for my daughters arrival at college. When returning we went to the room and noticed it was so hot in there and tried to turn the lights on in the kitchen area and they didnt work. I called down to the front dest and told them about what was going on so the girl said she will send someone up to take a look. He came up looked at the lights and said that they arent working and wont be fixed until the next day so he left and didnt look at the air conditioning. I called down again and she said she will send him up again. Now we are waiting a half and hour and he still didnt come. I called down again and asked if she could change our room and she said the they didnt have any so i asked if i should look for another hotel and she said that would be best. We collected our stuff and went down to check out and she said we couldnt and that she wasnt releasing my points for me to stay at another hotel and that i had to stay in the room until the air conditioning was fixed. I called marriott and they called the hotel . The girl told them that i cant checkout because they cant sell the room and that she isnt allowed to release my points. Now its around 10pm and i arrived in R.I. at 3:15. We are extremely exhausted. While we are standing there the girl gets back on the phone with her manager and proceeds to laugh about whats going so i confronted her about it and in some many words called me a liar. Now this went on for another half an hour. Finally she releases my points and the woman at marriott made a reservation for me at tge springhill suits. We now go and try to check in and there is no reservation im so glad the girl there was so professional amd helpful finally we got into a room at 11:15. (Mind you im suppose to a platinum reward member) . When we came hime i called the marriott corporate customer service and the woman could care less. The towneplace suits emailed me with an apology. I will never stay at Marriott again. There slogan on tv that they treat people like gold is a bunch of crap!

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Dr. Humayun Kabir and Mrs. Sohela Kabir September 9, 2017 at 5:43 pm

Security at Berlin Marriott
Inge-Beisheim-Platz 1
10785 Berlin

Dear Sir,

Being Elite member of the Marriott Hotel and member of the Ritz Carlton, it is not my first time to spend night in this prestigious hotel. With all due respect to the Berlin Marriott (Potsdamer platz) management, I have to put together my recent terrible experience for the benefit of future visitors as well as for Marriott management to review and improve security.

Along with my husband I checked-in to Marriott Berlin on Sunday evening (03 September) and were given the room # 971. On Monday after a hectic day I returned to my room at 10.19 pm and put my handbag on the table along with watch, jewellery and other accessories and went straight to take shower. My husband was in the lobby at that time. While I was taking shower, heard noise someone enter into my room and I assumed it must be my husband since he has the room key. I spent around 20 minutes in the bathroom. After my shower, I was tired and went to bed without paying any attention to what was that noise about. Later my husband came around 11 pm. We slept without discussing anything.

Next morning, when we woke up, I noticed that one of my ring was on the floor next to our bed. I looked around for my watch (an expensive Rolex, a gift from my husband) but couldn’t find it. Neither could I find my diamond ring (2.5 karats). When I told my husband, he immediately called room service to inquire about the items. In the meantime, I realized that my wallet and handbag were also missing, which had all my credit cards and cash 500 Euros. At this point, we were panicking and went down to the reception to speak with the manager. He called the police on our behalf to report the incident. It was a surprise that the manger should have been more concern on the security of the hotel. How someone unauthorized can enter a hotel room avoiding security coverage of the corridor as well as using room access keys. It is natural that there should be electronic data for each entry to any room any given time. .

I am traumatized for last few days to think that someone entered to my hotel room while I was taking shower. I could have been victim of violence or violated since I was alone. Hotel authority assured us that the police will make proper investigation and we will be kept informed. In fact, it was violation of my privacy that has traumatized me. I have never experienced any such incident in my life particularly at a high quality 5-star hotel like Marriott. I strongly believe hotel has security footage of who have entered my room on that evening and I sincerely hope they will share all information footage with the police.

We were deeply hurt by the reaction of the hotel staff when we informed them of the mishap. While the manager was courteous enough to call the police, he did not extend any apology on his or the hotel’s behalf for our loss of property and privacy.
Manager was pointing finger on us for not locking the door properly. My surprise is that even in case door was not properly locked how someone can enter a border’s room and where is hotel security? This is not an Airbnb or a cheap motel, this is the Marriott hotel, an international chain of hotel promise world-class service. If we cannot expect a simple apology for such an incident, what else one should expect from most expansive 5 star Marriott Hotel.

I was scared so much that didn’t dare to travel back to Frankfurt alone. My husband who was in Berlin for work had to abandon his work and drove me to Frankfurt that day. Since I couldn’t sleep last few nights, I consulted had to consult my physician who prescribed me few medicine to over cone from this trauma.

Finally, I would like to alert all those who will be in Marriott to take extra caution on personal security. On the same token, I strongly recommend Marriott hotel chain to seriously review security of all borders as well as staff performance in such event.

Sohela Kabir and Dr. Humayun Kabir

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Martha August 28, 2017 at 4:11 pm

Fist of all let me start by saying that this is my 6th attemp to get answers and no one has reached out with any help, its been almost a year since my stay and its like it didnt happen. My fist night of my 6 day stay at Waikoloa Beach Marriott Resort seam to be going great got to the hotel just in time to watch the sunset dropped off all of our stuff in the room and we went straight to the beach, we went straight to bed after that and in the morning thats when the vacation from hell started. We woke up at 7am to all of our belongings missing, purse, luggage, everything gone. We called security rite away and they even question if we brought anything with us and said that calling the police wasent a good idea, i called anyways and the officer assure that the only way into the room was with key access and once the officer left the hotel didnt do much to make sure we were ok. Everything was stolen out of our room and all i was offered was a tooth brush?? That dosent make since to me and the staff that was working the front desk seam to be annoyed when i would ask if they had found any of my items. Our last night at the hotel another lady in the lobby was going thru the same situation and said that someone had taken all her stuff, this just seems to sketchy and it sucks that people get away with this. My husband and i work full time jobs and we try to enjoy time away from our 6 kids when we go on vecation but this was a nightmare! I feel so taken advantage of and i never thought that a marriott would treat me like this. Hope to hear back soon! I need answers and an explanation.

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Pat Byrnes August 15, 2017 at 9:56 am

May 12, 2017. I attended a wedding at the Marriott in Cranberry PA. 200 attendees. My compliments to everyone. Our family comments are this Marriott is run like a fine tuned machine.
Your staff from the front desk to the dinning area, bar and then wedding were top of the line.
The rooms were superb and the one handicapped that we uses, perfect. I am not Marriott member and would like to become one and use your hotels exclusively.
Thank you to all that helped to make this affair so special.

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Wendy Levy August 1, 2017 at 3:54 pm

Our first and last time to the World Golf Village Renaissance, St. Augustine, FL. What a disappointment! We Made reservations 4 days in advance and ended up in a room that did NOT fulfill our requests; we requested to be away from the elevator(s) and service/lobby areas, preferably a quiet room in a quiet location of the hotel. They put us right outside the elevator! We requested 2 dbl beds and got a king bed (room 917). We requested non smoking and the Room smelt like cigarette smoke. The room a/c is at the head of the bed and bliws directly on your face! The room is located above large outside a/c units. Looked online and seen we were obviously put in a cheaper room than what we had orig. paid for. Found it was because the hotel had Sold out & gave our room to lower paying guests who requested to be upgraded! Then young children were running around the halls/floors unsupervised, screaming & playing on the elevators till early morning hours, they knocked on our door and ran after asking them nicely to please stop; Had to call Security/Management twice! Had a Funeral to go to the next morning but did not make it due to NO sleep from a/c’s & kids who had been doing it the night before we checked in and were evidently addressed about it then. It was def a joke to them because these same kids continued with this bad behavior the next day with us and other guests! Asked to speak to Mngmt when we checked out and he/she would not come out of the office, just had the desk clerk come out and apologize himself to us. Mngmt took NO responsibility & did NOT care to hear about our experience further! So BEWARE new visitors IF you plan to stay here! Unless if course you like blowing your money on a poor quality room that smells like cigarettes, to be bumped to a closet for more money to upgrade lower paying guests, for your requests to be totally ignored, and you are a parent(s)/guardian who let their children act like animals and run loose unsupervised for Management to avoid you and just not care… then its for you!! SUCH A HORRIBLE EXPERIENCE FOR THE $$$ WE SPENT; and sadly, it all could have been avoided if our requests were acknowledged to start!
UPDATE: after calling the corporate office with our issues, corporate had notified this property to contact me by phone regarding this matter. Instead I got a standard “email” response giving me 5000 reward points for our inconvenience. Mind you I do not have a reward account, nor have I ever created one! And what could a guest get fir 5000 points at a Marrott anyway? Just another way to avoidi the guest response! Furthermore, The email I received was computer generated to all the responses made to other guests with issues! How IMPERSONAL can their response get, much like the response we got when we checked out…avoid us!
I have reopened this case (#10136814), at the request of the Corporate Customer Service Rep to give this property another opportunity to respond by telephone, in hopes that I will receive a phone call and not be pushed aside to an impersonal computer generated email response!!! Next step is to notify Corporate that we will be disputing the charges through the credit card, maybe I will get a more personal response then, hmmmm?

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anonymous July 10, 2017 at 2:52 pm

Would like to make sure you are informed / aware of a 3 story low income property being built across the street from your Palm Desert CA location. Please write to the local paper and Mayor of this City to stop this project. It will bring with it Section 8 tenants and an additional 2000 people to the area. This is not fair to us property owners who have paid taxes for years only to be surrounded by this type of housing! This is a golf community not a community to house the poor! Your bookings will be affected by this and we are soliciting your help to stop this project!

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Juanita Adams July 8, 2017 at 11:40 pm

y recent stay at the Spring Hill Marriott in New Orleans was a disaster. I’ve called numerous called the customer service line. I spoke with a customer service rep with your company that promised a that a account rep wiould call me by the end of the day and yet I did not receive a call at all. this was to be expected. I had Hotel,com to call the hotel and the person that he spoke to was so rude that they offer me a 100,00 voucher because they rep I spoke to could totally relate to the treatment I must have experienced at the hotel.

i stayed at the hotel on July 2nd and 3rd. there was a rude dude the check us in. He wanted to know why I was paying cash. I had to call a manager. the guy who checked me in also told me that the hotel had its on rate and I shouldn’t have booked on Hotel.com, He then proceeded to tell me he was too busy to deal with this. I just checked into a room where there was rust in the tub, the carpet was so nasty, the room for a suite was small, and the noise was unbearable. It was the worst stay ever.

When i checked out I was told paper or a sign in book was not completed. The young lady told me that the guy that checked us in hates his job. She was very apologetic but it was a little too late. the sign in log was to inform me that it was a 40.00 parking fee. to my surprise this was taken out of my 100.00 a night security deposit.

I am requesting a refund in the amount of 333.00

I don’t think anyone will ever call. that seems to be just poor customer service on your company’s part. It runs deep. I have been trying to get in touch with the CEO and Director of Marriott to express my dissatisfaction. It has been almost impossible but I plan to continue until I get a refund

this hotel is in bad need of an upgrade for the rates that are being charged. A training course for your staff wouldn’t be a bad idea as well.

I look forward to hearing from you soon, thought I’ve been promise several return phone call and yet I haven’t received on. this is not how you treat a paying customer, cash or credit.

thanks

Juanita Adams

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Kimberly Jones July 7, 2017 at 9:01 am

Marriott Towneplace Suites is Southern Pines, NC is a beautiful hotel don’t get me wrong but management is off the chain. I booked 3 rooms. I’m spending my money on rooms where I was referred to go by many people for me to find out that Amy Scott is honestly very rude and nonchalant when it comes down to a lot of things. She talks to you like your kid. Her mouth is just blantly disrespectful and she is just all out of order. I have requested for management several times during my stay and was told she was management and was given the time she should be in for work. Until I then realized that she strolls in the building when she wants too and then be wondering why her staff is out of wack. She needs to be reviewed and rethought because she is not up to par with her management skills. I will not be staying here again.

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Joseph r Dorr June 29, 2017 at 4:39 pm

50 members of my family &I recently had a family reunion in Washington D.C.we stayed at the Crystal City Marriott.
I have been a Chef&in customer service for 32 years,I am also a former Marriott emplyee. (Casa Marina Resort in Key West).
I wud like to compliment your staff,thay were great in every way.
I wud like to point out one shinning star in particular.Her Name is Abby.she was our bartender for the 3 days we stayed in your hotel using the bar as our fam meeting place.
She was so helpful,so kind&went way ABOVE&beyond to make our stay not just good but AMAZING.Directions,suggestions&tips on where to go.we had a Ball thanks to Abby.
By the end of the wknd we maid her an Honorary Fam member.Thanks.

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James F Carey June 26, 2017 at 12:06 pm

Good morning,

Wanted to let Marriott International that my family and I had a wonderful time staying at the Residence Inn by Marriott Portland Scarborough, the general manager was so professional I forgot I was staying at a hotel and felt like I was home. He addressed any and all requested within minutes of calling. We were there only one night, and my new born son was the focus of our attention and My Adam Green’s attention was focused on our happiness and our stay, a true professional in the hotel industry.

A more in depth letter will be sent to the corporate office of Marriott International.

When wanting a great stay, stay at this property.

Respectfully,

James Carey, RN
Melrose, MA

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Melinda Alam June 4, 2017 at 7:21 pm

I am currently staying at Springhill Suites Marriott (5169 East Freeway in Baytown, TX ) and have been a guest for three weeks. I am here on business working for Houston Methodist. Currently working graveyard shift and I’ve been woken up repeatedly on a daily basis by hotel staff, housekeeping, front desk. I have complained to GM and she moved my room but I’m still getting woken up while I’m sleeping. They are also going into my room at night while I’m not there while the DO NOT DISTURB SIGN is hanging on my door. Which this sign has been hanging on my door the entire time. I feel that they are harassing me at this point. Very disappointing to see how this Hotel treats their guests and especially Platinum Members. I always stay with Marriott when I travel which is a lot and I have never been treated like this before. Unfortunately I’m not leaving till 6/10. Confirmation # 91698668

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Mark Favors June 3, 2017 at 1:58 pm

Stayed at the Marriott on 5-25-17 thru 5-30-17 1331 Pennsylvania Washington D.C. , And was very disappointed and upset by the way I was treated by the manager name Emily there she was very rude and combative when I EXPRESSED my complaint about maintenance entering my room unannounced. And whether I was Wrong or right she should have showed professionalism in handling the situation instead of wanting to argue with a guest. And there was other things that transpired that gave me every reason to believe I was treated this way due to my race.

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Anonymous May 15, 2017 at 7:46 pm

Marriott Oakbrook terrace courtyard is operated by a very prejudice Gm who only hires,promote, and interview people of his/her kind. This is not the company that one can retire nor either advance from. Very nasty way of treating employees, there’s better company’s out here that don’t believe in judge a book by it’s cover. Such a bad company that plays favoritism.

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Anonymous May 15, 2017 at 7:53 pm

And if your Hispanic or African American don’t bother waisting your time applying for no positions available there!

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Justin Ferreira May 15, 2017 at 8:35 am

I have a few complaints if someone could email me at the earliest convenient!!! I have been dealing with a few issues for a while now. Thank you

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Josh Burke May 7, 2017 at 11:11 am

To whom it may concern,My stay @ Courtyard Marriot 2300 commerce Weston,Florida…this weekend was horrible experience….Dirty/Old bed sheets,Damp carpet,Hair from previous guest everywhere…more like something I would expect @ Motel!!!!!!! Just not up to standards @ all…I’ve stayed @ practically every marriot in the surrounding area over the last couple months didn’t have any complaints…Ill never go back to Courtyard Weston after this weekend…My marriot rewards #894 679 356

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Janet Byas April 18, 2017 at 12:25 pm

On April 14, 2017 I called the customer service number in regards to a issue from a pervious stay. The hotel took care of my concerns with no problem. However in speaking with customer service I found out that my Marriott rewards were going to a Southwest Airlines account without my knowledge and was told to contact Southwest to request that my rewards be transferred back to my Marriott Rewards account. I contact Southwest and after being on hold for several minutes I was told that Marriott could reverse the transfer. I called Marriott rewards customer service back only to be told there is nothing that they can do. I have been given the run around since April 14th, I am requesting is for the points that I have earned to be returned to me on the proper account so that they may be utilized on a up coming important trip in May. I am not grapsing that points can be taken but they can’t returned. Can someone please help with this issue.

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Paul Beckman November 28, 2016 at 10:21 am

This is the topline of the story:
I recently stayed at one of your properties to celebrate Thanksgiving with my kids and grandson to have this trip turned into a total nightmare. The hotel had the valet stand cabinet stolen at 5:30am and then my car was stolen on the same day. I just had the most unpleasant conversation, arrogant and unapologetic attitude from the GM. This was the most destructive and corrosive attitude I have ever experienced from someone that should be protecting the Marriott Brand and the Marriott consumer.
I left a message on the marketing department voice mail for the VP of marketing to call me. I would very much appreciate that this would be escalated to him/her.
770-998-XXXX

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Jonathan Gray October 11, 2016 at 1:07 pm

Hello I have a problem at the new Orleans Marriott, theirs this one supervisor name Adam on 3rd floor kitchen on cold side doesn’t do anything at all just walks around and the chefs are just trying to cover it up everyone wants him to leave and he wants to leave to he’s not doing anything fair and always complain he’s bragging about his checks and makes 13-16 hour days while he doesn’t do a thing but smokes on the backdock most of his time can anyone please come down here immediately and help talk something in his head so he can move on or work but mostly move on i don’t like to be rude or anything but the guy is just a jack ass and people constantly complain about him,every other supervisor and manager work but he’s the only one that get paid to do nothing but walk around all day and lost confused he needs to get drug tested because his mind is never clear and he’s never here he shows up to work everytime after the 11min rule for the schedule time so can anyone please send someone down here and check all the cameras or do something and keep a close eye on him please!!!

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J FRIEDEL June 14, 2016 at 12:27 pm

I am Platinum member who has called Marriott Customer care 5 times over one month re: missing stay. Today, supervisor DEBORAH at CUSTOMER CARE? THREATENED TO SUSPEND MY ACCOUNT AND REFUSED TO GIVE HER LAST NAME OR #. SHE HUNG UP ON MY CALL ABRUPTLY. WITH EMPLOYEES LIKE THIS, IS MARRIOTT GETTING LARGER BY ABSORBING STARWOOD A GOOD THING?
P.S. HYATT JUST ASKED ME TO JOIN AND ACCEPT GOLD STATUS!

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W & M Hoffman April 29, 2016 at 1:31 pm

We recently stayed at the Courtyard Marriott in Boynton Beach, FL. Not only was our car tampered with but someone backed into it in the hotel parking lot! We contacted the front desk immediately and was told they did not have cameras and could not do anything for us. How are we to feel safe if ever we were to stay at the Courtyard Marriott again? It would be appreciated if someone in corporate would take a proactive stand and do something to rectify this situation. We didn’t drive 6 hours away from home to then have our car tampered with and the hotel brushing it off as if it is not there problem. Awaiting your reply

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Wayne maverick January 13, 2016 at 4:43 am

I would like to talk to Mr Marriott. If can call me when he is not so busy. Wayne 760 564 XXXX please after 11am work for him for over 30yrs.I think he would be interested talking to me.

THANK YOU LOVE WAYNE 1760 702 XXXX.

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Gregory S. Stratton January 29, 2015 at 4:08 pm

This comments is directed to Mr. Arne Sorenson.
I have been residing at the Town Place suites in Novi Michigan for the last 6 years. the staff here is extremely professional and seems to enjoy their prospective duties. Whether I look at the cleaning staff or the management they are all top notch. Congrats!!!.
I am looking to relocate to Sarasota Florida in the near future and would like to be given a strong consideration on my daily stay costs and on a recommendation from the staff at Courtyard Marriot/Towne Place Suites. I will be staying in Sarasota for at least 3 years. I would like consideration for $50/day in the Residence Inn. Is that possible?
It would help me very much and help me maintain my Platinum elite status while keeping my costs down while I will be on a fixed income. thanks for your consideration.
Your help is much appreciated.
Greg

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Char Hall July 7, 2014 at 4:33 pm

Failed to add we weren’t the only ones from the Bridal group with bug problems

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Char Hall July 7, 2014 at 4:31 pm

We stayed at the Marriott Courtyard Lincolnshire June 26 and 27 2014 and had to be moved 2 times once because of a ant infestation and the 2nd because of Spiders.We finally left and stayed with family.Was a damper on a joyous day. The staff was very rude. I filed a complaint and honestly no one cares.

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