Macy’s Corporate Office

Macy's Corporate Office Address

Macy's Inc.
7 W Seventh St
Cincinnati, OH 45202

Contact Macy's

Phone Number: (513) 579-7000
Fax Number: (302) 636-5454
Email: Email Macy's


CEO: Terry J. Lundgren
CFO: Karen M. Hoguet
COO: Thomas L. Cole

Macy's History

Macy’s was founded in 1858 in New York City by Rowland Macy.  Originally a dry goods retail shop on 6th Ave, the store was located far north of most existing dry good stores.

In 1875, Macy took on 2 partners (Robert Valentine and Abiel La Forge) .  All 3 partners died by 1879.

In 1895, the Macy family sold the business to the Straus brothers.

In 1902, the flagship store was moved to Herald Square, where it remains today.

In 1986, a leveraged buyout of the company was led by CEO Edward Finkelstein.  The company filed for bankruptcy in 1992.

In 1994, the company merged with Federated Department Stores.

In 2008, Macy’s celebrated its 150th birthday.

The company currently operates over 850 stores in the US.  The Macy’s corporate office is located in Cincinnati, Ohio.

{ 281 comments… read them below or add one }

Carolyn September 28, 2015 at 10:40 am

Subject: RE: Macy’s Order # 1101886763 (KMM85811657I15977L0KM) [Incident: 150917-003379]
Date: Mon, 28 Sep 2015 09:16:38 -0500

In the reply below, your sentence is not finished. I would like to know what the rest of the sentence is. This incident literally took hours and hours for me, as well as Discover, to resolve. It truly caused a lot of upset nights when I woke up and could not go back to sleep, as well as anger during the day when I was dealing with this. The response below is appreciated, but you honestly can’t imagine how much upset this has caused me.
I don’t know how you will find out who the agent was that told me just to make a copy of the label, but I hope he is dealt with. I want to also tell you that when I told him I was shipped two comforters, and he told me that I wasn’t charged for both, he said,”This is your lucky day, just keep it.” My reply to him was, “I won’t do that, that is dishonest.” Your agent was willing to rob you of nearly $300.00. I have a friend who has had this happen twice with your company, they didn’t receive the merchandise on time, so they were told just to keep it and they wouldn’t be charged.
Your company seems to have a much bigger problem than just the absolutely awful experience I had.
I am glad this nightmare is over, but it should never have happened.

Date: Sun, 27 Sep 2015 04:54:11 -0400
Subject: Macy’s Order # 1101886763 (KMM85811657I15977L0KM) [Incident: 150917-003379]


Macy’s Order # 1101886763 (KMM85811657I15977L0KM)
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. Thank you for allowing us to be of service to you.


Thanks for your email regarding order number 1101886763.
I understand the frustration that you have towards the situation. Please accept my deepest apologies for all the trouble. Upon checking on the order, I was able to verify that the whole order was already credited to your Discover card. A total of $281.87 was processed back to your account. I would like to also thank you for providing your feedback to us. We will make sure the the representative who instructed you about the return label.
I appreciate you taking the time to email us. If there’s anything else we can do to assist you, please don’t hesitate to call us at 1-800-289-6229, or email us at We’re here 7 days a week – 24 hours a day.
Thank You,
Alleah Bernardo Customer Service Supervisor
4:38 AM

In early March, I ordered the Tommy Bahama king size comforter. When my order came, it had been doubled. There were two enormous boxes delivered to me, each containing a comforter. One had the packing slip, the other had nothing in it.
The comforter did not look like it did on the site, so I called and talked to one of your company’s agents to see how to send it back, as you offer free return shipping. But-I had received TWO comforters, when I only had ordered ONE. I told him the situation. He told me that his records didn’t show that I had ordered, or been sent, two, only one comforter, and that I should keep the extra. I told him that I would NOT do that, that it was dishonest. (Although your agent said Macy’s records didn’t show I’d received two, they certainly did send that information to Discover.) When I again asked him how to send them back, he told me he was emailing me a packing slip. I said, but I need TWO slips. He told me just to make two copies of it. So-that’s what I did.
I took it to my local “Pack ‘n Ship” to be mailed. The lady that works there remembers my bringing these two enormous boxes in because she offered to come out to my car and help with the second one and teased me about the size. She did not look at the labels except to confirm that they were prepaid shipping labels.
So-the two boxes had the same labels, with the same tracking numbers on them. Somewhere in your return department or in the shipping of them, they were processed with that same tracking number and apparently because of that, it was tracked as ONE package instead of TWO. (They both had the SAME tracking number, get it?)
Today, I went back in to the Pack ‘n Ship, and the same lady and I discussed this issue. She told me that after I was in earlier and told her what had happened, (asking her if she remembered my mailing the packages, which I stated before, she had,) she told me this: She researched what your agent did, and what your agent had me do, using the same label for two separate packages, is mail fraud, a FEDERAL OFFENSE. I asked her if I would be in trouble, and she said, no, that the company, MACY’S, is responsible, and is LIABLE.
I expect for this matter to be resolved in my favor and for me NOT to be charged. I have been dealing with it since March. Discover has been backing me completely. I have never disputed a charge with them before. When I called them to tell them the results of the conversation I had for over an hour with another one of your agents, Friday, September 11, when I was told that this matter would be found in my favor, the Discover dispute department representative told me if they didn’t hear within 15 days that this issue has been resolved, (from the 11th,) that they, Discover, are going to deal with Macy’s.
Please remember, the agent representing your company, hired by you, which you have to take responsibility for his actions, has committed an action which is a FEDERAL OFFENSE, and this is punishable by law. See below:

Fraud statement on the Federal Express label:

“Warning: Use only the printed original label for shipping. Using a photocopy of this label for shipping purposes is fraudulent and could result in additional billing charges, along with the cancellation of your FedEx account number.”
I expect this issue to be resolved in my favor.

Cxxxxxx Xxxxxxxx

> Date: Tue, 15 Sep 2015 05:26:44 -0400
> From:
> Subject: Macy’s Order # 1101886763 (KMM85811657I15977L0KM)
> Hi Cxxxxxx,
> Thank you for giving us the opportunity to serve you regarding order #
> 1101886763.
> We appreciate your continuous patronage at and understand
> completely that not all purchases work out for the best. We would like
> to apologize that the credit for the Tommy Bahama Home, Bamboo Breeze
> King Comforter Set, Pale Aqua, Web ID: 935769, UPC: 883893265011, qty 1
> that you returned is not yet received. However, please be advised that
> we need to obtain the valid tracking number of your return, or a proof
> of return. Once we receive the necessary information, we will gladly
> continue processing your request for credit.
> If there’s anything else we can do to assist you, please don’t hesitate
> to call us at 1-800-289-6229, or email us at
> We’re here 24 hours a day – 7 days a week.
> Thank You,
> Frances Ann Alfaro
> Customer Service


Andre September 26, 2015 at 5:32 pm

I’ve closed my account and made all payments. Confirmation # 230866330. All dates reflecting illegal charges to my account were posted after zero balance and closed account dates. I’ve emailed many times expressing my concern not to make this something bigger, it is only mostly in your benefit. I just am trying to increase credit rating to purchase house and don’t need illegal charges stopping me from doing that. It’s that simple. I also have them fixing this before and apologizing that it would not happen again…and it did. Please show closed account, stop illegal charges or somehow get me off your software automatic cycle. I do have over 472 contacts with similar situations and really don’t want to take the time out to further research them. Which will not be hard. I’ve done my research. I really don’t want to get a large amount of people involved in this. I just want no more emails and things closed, as they ALREADY were and should be. Thank you. Andreea****


shanika f September 24, 2015 at 6:25 pm

To CEO. Terry Lundgren, CFO. Karen M Hoguet and COO. Thomas L Cole
i purchased a mattress set online from macy’s . it was delivered on 9-2-2015. slept on mattress 1 night (awful).on 9-3 and 9-4 2015, tried to contact macy’s to come and get it or let me get another one. sent emails, called on the phone, nothing. finally talked to someone 9-24-2015( today), after being put through hell for 3 weeks, they acted as if they did not want to help me at all . acted as if i inconvenience them by calling and complaining.
well, after all the anxiety and stress, they made a date to pick the mattress set up on 9-28-2015 without even suggesting an exchange. (how rude).they are charging me all kinds of erroneous fees as punishment for not being happy with the mattress.i am the one who is inconvenienced and now i have to pay for it also and sleep on the floor. is there any way you could help me resolve this issue? been a loyal customer for many years. this is the first time i have had an issue so bad.and made me this upset.this was a big sale and apparently too good to be true. i thought all macy’s products were top of the line no matter how much it cost. this set was on sale for 297.00, i slept on it 1 night and they put me through torture. thank you please reply asap.CEO Terry Lundgren
shanika f


Brandi September 24, 2015 at 10:43 am

Went to Macy’s 9-23-15 to make an appointment for face make up! It was 1:00 when I got in macys going to Mac to make my appointment she went to the book and told me it was a 5:00 pm available…I took the apointment she told me tobe their on time because she had an 5:30 appointment as well No Problem!! I get Back to Macy’s @4:50 p.m appointmdnt at 5:00 WASNT seated til 5:10 p.m! The Worker told her co worker she was going to get a smoothie Real quick and she’ll be back. the store started to get busy and the lady still Left! The 1 worker handled the customers and then began to ask me a couple of questions a couple of lady’s came in she handled That then went to do or try out make up on Sumone else that came In The store!! Still in the chair its 5:30 now And the 5:30 isn’t Their Yet! She comes back over to me puts like 5 or 6 products on a palet…a woman comes in with an exchange she does that! Finally it’s 5:45pm the 5:30 shows up and is seated and is told she has a 10 minute wait time!!! By This time I’m feeling uncomfortable and Saddened! She goes to the register looks in boxes then at 6:11 pm she began to ou on concealer colored my brows and on a water base shimmer lip stick & Gloss! I literally sat in Mac for Almost 2 hours for a 10 minute face paint?? #byeMacys #ByeMac spent almost 55 dollars on 2 lipstick & a gloss I could have spent my hard earned mo ey else where


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