Macy’s Corporate Office

Macy's Corporate Office Address

Macy's Inc.
7 W Seventh St
Cincinnati, OH 45202

Contact Macy's

Phone Number: (513) 579-7000
Fax Number: (302) 636-5454
Email: Email Macy's


CEO: Terry J. Lundgren
CFO: Karen M. Hoguet
COO: Thomas L. Cole

Macy's History

Macy’s was founded in 1858 in New York City by Rowland Macy.  Originally a dry goods retail shop on 6th Ave, the store was located far north of most existing dry good stores.

In 1875, Macy took on 2 partners (Robert Valentine and Abiel La Forge) .  All 3 partners died by 1879.

In 1895, the Macy family sold the business to the Straus brothers.

In 1902, the flagship store was moved to Herald Square, where it remains today.

In 1986, a leveraged buyout of the company was led by CEO Edward Finkelstein.  The company filed for bankruptcy in 1992.

In 1994, the company merged with Federated Department Stores.

In 2008, Macy’s celebrated its 150th birthday.

The company currently operates over 850 stores in the US.  The Macy’s corporate office is located in Cincinnati, Ohio.

{ 159 comments… read them below or add one }

Loren Fecher January 11, 2015 at 9:10 pm

to whom it may concern,
As an employee at the Ledgewood, NJ #27 store, I am thoroughly dissatisfied with the way you have decided to close our store. Yes we may not have performed well on our store scorecard, etc we have given our store a excellent reputation with our customers/ cliental. When we heard the news that our store was going to be closing in March, all of the employees at my store, including myself were frustrated. Not only have you caused us to be out of a job after the holidays, but now we are unable to pay our bills, get benefits, and find a new retailer who will hire us. I believe what you are doing to my store and several other macys, is despicable. The least you could do was help us find jobs in other stores, but instead you have us going back through the rehiring process, not guaranteeing us a job within macys. You are making a huge mistake in closing our store, and a bunch of our customers are not willing to travel down to the next macy’s store in Rockaway, nj where they receive such horrible experiences. Our store on the other hand was the “go-to” store that everyone loved, and would return to. Instead you would rather make macy’s into this technological store where everyone can buy online and return in the store because customers refuse to take their online returns back through UPS or whatever shipment company it came from. I believe that online shopping ruins stores, and thus will put many people out of a job, example my store. I just wanted to say thank you for taking away the store that everyone loves and for throwing away jobs that people so desperately need without even helping us find a job, instead of telling us we can take a “severance plan”.


Karen January 5, 2015 at 9:03 pm

I had a problem with my January bill. I called on Dec. 30th and spoke to an associate and tried to explain to her that I had paid my bill and she didn’t seem to listen. I then asked to speak to a supervisor. After waiting 20,minutes to speak to a supervisor I was transferred to a collection agent. I got angry with her and then she placed me on hold for another 20 minutes before a supervisor came on the telephone. He stated my account was fixed and that I didn’t owe a payment until February. I get home on January 5th and I had a message from Macy’s to call them. When I called I found out that my account wasn’t fix and they wanted my to make an a payment now. I asked her to check my account because I had called on Dec 30th and there should be documentation in the system about the conversation that I had with the associate and supervisor. She stated she didn’t see any documentation but see could see that I called on Dec. 30th. I informed her that you all record the conversations so a supervisor could listen to the conversation and then call me back. She placed my on hold for about 30 mins. and then came back and said she don’t know what supervisor I spoke to. Again I said you all could listen to the recorded conversations. I never did get to speak to a supervisor and my issue didn’t get resolve. I use to shop at Macy’s a lot and spend a lot of money. After this incident I think I will cut off my card. I feel like the customer service at Macy’s is pretty bad and no one goes the extra distance to help. They want there money but they don’t want to listen or help the consumer.


Evelyn Razo December 30, 2014 at 6:44 pm

My daughter in law went into the Salinas California Macy’s to return two $15.11 shirts that I purchased for my Grandson for Christmas with my Macy’s credit card. She took the two shirts out of the bag to look for them on the rack, looking to get a smaller size. When she could not find the shirts on the rack she put them back in the bag and decided to let her son go back at a later date. As she walked out the store she was stopped by security and was asked for the receipt. She explained that they had thrown out the receipt in the wrapping paper garbage and she didn’t have it with her but that I had purchased the clothes and that I could verify it. They refused to accept the answer.
They escorted her and my granddaughter into the security office. Why’ll in the security office she called me and told me what was going on. I ask to speak to the security guard but he refused to get on the phone. I then called back to the Macy’s store and was connected. I explained to the security officer that I had purchased the shirts. I gave him the descriptions sizes and my Daughter in law had given him my card number already. He told me I had nothing to do with the situation and he was dealing with her. I asked him for his name 5 times and he refused to give it and hung up on me.
She had gone into the store with her two month old baby, 3 year old daughter and 18 year old daughter. Her 18 year old daughter was also charged as an accomplice because she was pushing the stroller and the bag was on the stroller. After discussing this with co-workers and family all seem to be in agreement that they were being profiled because they had a stroller.
How many people go into stores during this time without a receipt. Is this how this is handled in other Macy’s stores. Had this man had any common sense and decency he would have accepted the explanation to be true especially since I tried to explain that I purchased them and gave them all the information needed to verify this. They finally allowed them to leave giving them paper work stating they took the shirts and to make matters worse they kept the shirts I purchased.
When I called to explain the situation to the store manager, she said that the CLR number didn’t match which was why they detained her but my daughter in law said they never even checked why’ll she was there. I can’t explain why they wouldn’t match maybe when I purchased them the woman didn’t scan the second number. isn’t that possible? I don’t know. We are humans and mistakes can be made. All l I know is that I bought those shirts and what this man did was wrong. My Daughter in law went home and went thru every garbage bag and found the receipt. There are two items on the top of that receipt which belong to those two shirts and someone needs to help fix this problem. I faxed it over to the store managers attention and am waiting for a reply. I called and she has been in a meeting. This was handles so wrong.
The shirts were given with love and I can not believe the sadness and humiliation that they have caused.
I feel my daughter in law and granddaughter deserve a formal apology and we want our shirts back!!!!

Evelyn Razo


Rexi December 29, 2014 at 5:55 pm

Does anyone from the Macys executive branch ever read these messages? Probably not. I have been waiting for a week for a response that I sent to Macys credit card e mail. And I am receiving collection calls in the meantime regarding the status of a contested balance. And they discussed my “past due” account with a non card holder. Would that not be a violation of my privacy? As soon as this mess is straightened out I am done with Macys.


Rexi December 29, 2014 at 5:56 pm

My comment is awaiting moderation? What is that supposed to mean? I suspect that this comment was phrased by an outsourced American job stealing non English speaking person.


Rosemary Murphy December 29, 2014 at 3:57 pm

I have been a Macy’s customer for 40 years and I am ready for a divorce. We have been paying our credit card bill on line for the past year or so. On our bill due October 16,2014 we found that the e-payment had not been credited and my husband contacted your credit department to let them know that our bank records indicated that the payment had been received. They would not give him any information because the credit card is in my name. OK, I understand client protection, so I called the same department to try to get this matter resolved. I was told that the social security number that I used to access my account was not the number that you had on file. Really? 40 years later and this is just coming up. So I followed the instructions given to me by your credit department to fax my Driver’s License, Social Security # (I faxed a copy of my SS card) and my Macy’s your Fraud Protection Department in the middle of November. I was told at that time to continue to use my card that all problems would be resolved. My husband again contacted Wells Fargo to verify that the original transfer had been received and we were given a transaction number which was faxed to you on 12/8/14. Wells Fargo also agreed to contact you again with proof of payment and suggested that we give you a “heads up” with the transmission number via fax, which we did. When we received our statement due on 1/16/15 nothing had been resolved and we were charged additional interest fees. Further, when I tried to use my Macy’s card on December 23rd it was declined. I went to the business office in the store and a very lovely lady got your credit department on the phone for me. Your agent informed me that there was no record of the payment or any fax transmissions. Too bad because if you check my 40 year payment history you will find
that our payments to you have always been on time. Too bad about that gold bracelet that I was buying for myself-not to mention all of the other purchases that I would have made that day-I had coupons! I vowed to go home and destroy my card. I can’t imagine incompetence on so many levels within your company, but I don’t want to do business with a store who not only doesn’t value my many years of patronage, but humiliates me at checkout by declining my card.


Mrs. Bush December 23, 2014 at 9:26 am

The worst customer service ever! Where the heck are our American Customer Service Agents? These people are rude, they lie, hang up on you when you want to speak to a supervisor AND they tell you their processing your card for one amount and process it for another amount yet, you agree to the amount they told you- not the incorrect amount. NOW, if that isn’t against the law, I don’t know but I’m going to find out! I’m sure I’m not the first they’ve done this too! We spend a lot of money at Macy’s- I’d suggest you bring the jobs back to America and get you some customer service agents who know what to do!!!


sheree Fukai December 16, 2014 at 11:51 am

First of all let me preface this e-mail by saying I am 64 years old, I had a Marshall Fields credit card from the time I was in my early 20′s. Marsahll Fields moto was “give the lady what she wants” They were a fine company and I was sad when Macy’s bought them out, however Macy’s promised to maintain Marshall Fields standards.
Late in October I was shopping for boots, an ad popped up showing boots on sale at Macy’s. On Oct 31, 2014 I ordered 3 pairs. with my Macy’s credit card. Order 1066173067 It was shipped in 2 shipments (I understand this) The first shipment came early in November, they did not fit and I returned them and my credit card was credited back. Shipment #2 arrives and they also do not fit and I return them. The exact same way I returned the 1st shipment. On Nov.22 I receive an e-mail. Saying that a gift card has been issued for my return. Why a gift card when I paid with my Macy’s credit card? I call, I am told that this is quicker then crediting my account. This really sounds pretty outlandish but they tell me they will credit the gift certificate against my account but I will have to call back with card number when I actually receive the card. I receive card on Nov. 28, 2014, I call again, Macy’s takes the number. Now I ask my balance will be zero? Macy’s says probably not because it takes 5-7 days to be applied to your account and the customer service person I am talking to is not the accounting department. So what was quicker for Macy’s is actually not quicker for me. I know have 2 calls into Macy’s and have been put on hold countless time and had to repeat my account information numerous times. I ask for a phone number because I now will have to talk to accounting department. I am given 877-493-9207 so that I can have $25.00 service charge and $4.80 interest charge removed when the credit from the gift card is credited to my account. I wait, I see nothing happen on my account. I call again, sorry no credit on account yet. You must have talked to on line services. Can you please check? Yes, not here yet but I do see you talked to someone. credit needs to be applied before we can remove additional charges. I am getting quite upset and mad. I post a note on FB. I quickly receive a note with and actual persons name and a case number KMM81951507I15977L0KM This is on Dec. 8th. Promise to follow through, be patient it takes some time. I keep checking account and calling, nothing! Dec. 15th I receive 4 calls from collection department. I am irate. I explain everything AGAIN, I e-mail Macy’s Social Media Assistant. Dec. 17th call from collection again. I do not believe this after yesterdays conversation!I ask to speak to supervisor, I am put on hold. Lady comes back and tells me she can handle this, I ask are you Supervisor – No. Please let me speak to supervisor. I am put on hold after another 15 minutes Manny comes on the line, now Manny cannot give me a last name although he know everything about me. He does give me his ID#91036343. I ask, you can handle this, yes. First let me have your information. I am truly thinking by now you must have a 1 inch folder on this! I go through whole story again. Manny puts me back on hold, so he can check this out. He comes back God knows how much later, yes I can apply credit. Good, I say. So I have zero balance? No that is our accounting department that handles that. I am mad, you mean I have just wasted 45 minutes and you can not straighten this out. No, you will have to talk to accounting department. Can you connect me with supervisor there. Yes, please hold. I get connected with Michelle, I start again and before I can get this cleared up I get disconnected. Macy’s I have now spent 18 days, at least 7 phone calls, countless hours on hold and still no service. Macy’s the miracle on 34th St. How are you going to compensate me for my time and when are you going to clear my account which you messed up out.


Pearline Austin October 20, 2014 at 9:06 pm

Wondering why Macy’s discriminate with Nike clothing especially Fleece Crew for Men the sizes only go up to size XXL. Why is that?


Tessie Santa Ana September 10, 2014 at 4:25 pm

I shopped online on Macy’s a lot because I am from Alaska. I was a very satisfied customer
till the past 2 months I have been experiencing difficulties returning items because their is no return label that comes with the package anymore. I was told by customer service agent
that I can printout labels online now. I tried several times and it always gave me an error of “oops it is a technical error please try again”. I keep trying everyday but no luck. So, I called
customer service last week and I was told that because I live in Alaska, I can not print out return label. Customer service have to send return label to my e-mail for me to print out.
If Macy’s is not very accommodating to customers in Alaska on returning merchandise, you will loss a lot of customer online, and I will be one of them. That is a shame because I like to shop at Macy’s, but lately I am not please with your policy. I hope you go back to have return label with the order to make it easier for us customer in Alaska.

One more thing your does not work, it says invalid address.


David Thayer September 9, 2014 at 12:56 pm

My complaint is that I was a Sales Associate at Macy’s in Hyannis Massachusetts. My manager David Brady treated me very bad, reduced my hours to 3 hours a week. I worked very hard and made my sales goal just about every shift. I won a sales award for selling the most products. I was allways on time and was very nice to the customers. David Brady was against me, he shouted at me in front of customers, he was very demanding and he was watching me on the camera’s. When I first started at Macy’s I was promised 20 – 25 hours a week in House wares. It never happened, if I was lucky I would get 9 hours a week. I tried to pick up more hours, but I couldn’t I worked from July to April.
I had to put up with the abuse from David Brady.


C January 11, 2015 at 12:28 pm

That is typical Macy’s culture. Don’t think you’re the only person who is is in that situation or similar situations. There is a reason why nobody likes working for Macy’s, nobody wants to stay at Macy’s and nobody really tries at Macy’s. It’s also why Macy’s has such awful service. It’s not a you thing, or even a your manager kind of thing… it’s a company wide culture thing.


queen August 24, 2014 at 2:54 am

It’s very sad how Macy’s is shipping out black mankins discriminating our black youths. …got school shirts with no name on it dressed on the manikin as well as bucked teeth cracked eyes like black people don’t take care of their kids…why do this to cause a’s very sad how people minds work negative when it comes to kids period…I’ll never shop at Macy’s I’d rather shop else where my money is good for the cause…whoever event ed that shit will burn in hell cuz God watches all


tauheedah hawkins August 22, 2014 at 12:01 pm

I have a prob with macy shipping policies. I ordered a package on August 15, 2014. Excited and joyed that i was able to participate in the specials they was running. So that Saturday after i ordered i received a email stating that my package has been shipped. Woohoo okay its coming Fedex its in route “where do i sign”. So im tracking the package, the following Wednesday and it in route to the Post office. WHAT!!!!! the Post Office, no one said anything about the post office. Okay i check again Thursday and its still in route to the post office. So i call the Post Office and ask them can i come and pick up my package being although i never ask for it to be delivered to them. The post office informed me that its not in their possession. So i called Macy’s and conference the call with Fedex to find out why was my packaged delivered to the Post Office and not me in the first place. No one has control of the shipment and now the shipment is in limbo. Macys customer service is extremely rude and when i ask to be refunded the package is coming to me. How? when it was delievered to the post office. I DONT GET IT. To make a long story short, I WILL NOT!!!! need a reminder to know not to order anything else on


donna August 14, 2014 at 10:01 pm

it is already being talked about what the stores are expecting for holiday sales…this is august 14th so guessing the ‘hopes’ are pinned on the Christmas holiday. Americans have storage garages packed full of ‘stuff.’ people are spending their $$$ on cell phones, electronic gadgets and now are getting caught up in debt, getting behind on bill paying and macy’s is ‘hoping’ to make a profit at Christmas. this is all INSANITY. if it is made, someone will want it. if it is bought someone will think about how they will pay the bill later on or how they can list it on their bankruptcy statements and macy’s will be just one of the debts the folks will claim. corporate ceo’s make too much money, q


R August 14, 2014 at 3:50 pm

They claim we AMERICAN SOCIAL SECUIRTY NUMBERS match CANADIAN SOCIAL IDENTIFICATION NUMBERS last 4 digits. Macy opens accounts by these numbers. I started receiving statements online for someone else under my name. I have this person’s name and address. Plus, this person closed my account. Called credit services first time spent 2 hours plus trying to get them to resolve this problem. Requested letter be sent to credit bureau and correct all the problems involved. NOTHING RESOLVED. One month later received another statement along with same problem and late fees charged. Called again credit services and spent 1 hour plus again on the phone. Being told again it is under investigation. I have Lost confidence in Macy’s keeping of records.


Theo Stephen August 12, 2014 at 1:08 am

Hello MACY’S,

I am your regular customer for three years now in your DC store while a student at GWU and Silver Spring stores at the Wheaton Mall near my home. I have since then studied your styles, tastes and quality of your brands. They sound good and really match the best to my liking since I never complained in the fittings room to my clothing choices. Well , I have a brand for clothing that sounds pretty new. I’d like to share it to you first and soon by viewing at the samples and give your comments.Trust me that we may reach at a trade Agreement whereby our popular MACY’S shall continue to proudly be known a business performer and innovator by this clothing brand. I am a business expert – MBA (Int’l Business) and a GWU trained lady of 60, aspiring to do business with you because I have liked Macy’s. Give me WHO TO SEE, WHEN and WHERE and I shall very much be thankful. I can come with my fabulous samples,that i am you wont be disappointed with.

I can be reached at Cellphone 312618xxxx and at email, other than the above, also email me on

Mrs Theo R. Stephen.


arely August 9, 2014 at 1:31 pm

Wow! I am totally shocked of how many complaints macys has, I thought I was going to be the first to comment of my horrible experience at macys, after me and my family being loyal customers for years. . I feel sick to my stomach and wonder if commenting is even worth my time. No one seems to care!!!


Dr Reardon August 9, 2014 at 3:06 am

This concerns practice of doing business with Macy’s. In December 2013 I purchased furniture on an installment plan which covered a period of 12 months. I faithfully made monthly payments in varying amounts with the idea of paying this off before the end of the contract. The following scenario upset not only my plan of payments as discussed but also my peace of mind. Furthermore, it greatly affected my budget. On June 12 and 13 I invited my two sisters and their friend to go shopping at Herald Square Macy’s. The three of them had come all the way from a distant country to visit New York City. To help them out with the purchases they decided to make at Macy’s, I lent them my Macy’s card which allowed them to have an extra 20% discount on the Special Event Day. In my presence they specifically made payments on these days in full for all the purchases they made. Later on to my disappointment I noticed that Macy’s billing service department had applied arbitrarily the funds paid on June 12 and 13 towards the balance of the furniture contract. Therefore, I am now in a position to have to pay this amount in full since I have no desire of allowing any interest fees to occur. In my opinion, this is unfair and unacceptable. No customer should be treated like this. After this sad experience I regret to have introduced three foreign tourists to Macy’s, as I have been punished, so to speak, for doing so.


JMB August 2, 2014 at 1:01 am

I have been a Macy’s customer for many years. Today I was shopping in the San Bernardino, Ca store in the Young mens department. I was appalled, to say the least, when I noticed a large standup ad for Trucfit clothing. The ad showed a close up of a tattooed criminal with prison tattoos on his face. The young man also had other tattoos and a full metal grille in his mouth. The facial tattoos were teardrops among others. I am well aware of the significance of the teardrop tattoos. I wonder if your department head thinks this is the type of person Macy is targeting for customers. If so, I will no longer be a Macy’s shopper. I would be afraid to shop in your store if you are encouraging men with multiple prison terms to come to your stores. This type of advertising is not indicative of the type of customer Macy’s should be targeting.


donna August 14, 2014 at 10:05 pm

that is ignorance in store display but maybe that is the clientel they want to draw….look at who has been shopping at macy’s over the years and paying the salaries (vulgar at that) of the ceo’s and other corp. execs….why would you want disgusting displays set up….what ignorance on the part of the ‘decisions makers.’ now that it is mid-august, stores are talking ‘Christmas profits.’ how many even believe in the REAL meaning of Christmas? seems they only want to make money, sell anything but that is no different than any other store in the United States and do not mention “Christmas” or wish anyone anything other than ‘happy holidays’ – that could mean halloween for the amt of candy gathered or any other season. with displays like the store in riverside had…..macy’s will certainly experience a different type of shopper this year and in the future. the classy folks will be looking for a new place to spend their money.


Judy August 1, 2014 at 12:08 am

I went in for an interview a few months ago for retail sales associate & was told they couldn’t use me because I wouldn’t push the credit card business , I told them I didn’t think it was right to pressure a customer into getting a card when they tell you no & that they’ve cut one up & wasn’t getting another one, to try to get someone to apply for another one to me is wrong , when I get my card paid off I’ll not get another one .


Peter Blachley July 17, 2014 at 11:59 pm

I have had the same problem as many of you. I have enjoyed excellent credit and had an account with Macys for15 years and never had a late payment. earlier this year I was out of the Country and when I got back I was 15 days late on a small balance payment. I called them as soon as I could to make a payment and soon realized these are not those wonderful folks from “Miracle On 34th Street” these people are the “Nightmare From Ohio” They instantly reported the late payment to the credit agencies and wrecked my credit. After writing to the main credit office to have the report changed I just received a letter informing me that it’s my own tough luck with bad credit for 7 years. Kris Kringle’s gonna be real upset when he hears about what these sorry corporate lemmings have done to the old Macys.


Dr Malka July 17, 2014 at 3:31 pm

This is a letter of complaint

I am writing this letter with an absolute disappointment.

We live in Plantation, Florida and therefor are regular visitors of Macys in Aventura, Galleria, Boca Mall and Broward mall.

The store 758 in Broward mall is the subject of complaint; the store is in a horrible shape, everything looks dirty and cheap, and so does the staff and management of the store.

Me and my wife had several issues there, trying to return pants and just doing regular transactions. Being loyal customers of Macys for 35 years, I would expect things to go faster and smoother, rather I receive horrible customer service, unsuccessful returns, bitter faces and rude attitude in the above mentioned store.
Just an example, when I tried to return pants with tickets and return label, I visited the store at around 8 pm and for 50 minutes they kept me there waiting, and were extremely rude to me. Nevertheless, the night manager Katy “kicked me out” of the store and had her security accompany me like I was some kind of criminal. Sabrina and Patric gave me them same shameful service in the above mentioned brand, with a horrible attitude, just giving me a mood to never come back to Macys.

I reported my thoughts to the management but have not received an answer for months.
Being very stubborn I called and left messages until Michael I Byrd (manager) gave me a call back and to try to resolve the issue, offered me $25 gift card for something I purchased for over a $250 !!
When I called to mr Byrd today to ask for the last names of the above mentioned people -because I wanted to write this letter of complaint with proper information- he told me he reported my name to the security and I will not be welcomed to his store anymore because I “threaten” his staff.
Mr Byrd probably got frustrated over my complains to the corporate office so he decided to revenge me in his own way.
Well, surely I will not go back to that “stinky” store and will prefer to shop with Bloomingdales and Nordstrom in the future.

I could go on with my complains about this ridiculous branch and the above mentioned people who are not supposed to work with customers at all.

I would like to receive an answer about this issue and -as a doctor and a head of dozens of people in the medical service field- I firmly state that Michael Byrd , Katy, Patric and Sabrina are shame for Macys and are not worthy to work with such great and historic company.


Dr Malka

A very disappointed customer

Sent from my iPad


mariet June 26, 2014 at 9:33 pm

Hi im one of the macys employee they fierd me at june 7/2014 after 7 years they told me i dont know the macys rules becuse i did price adjestment,i gave my customer free shipping,i got perfume with free gifts but i return the perfume but not the gifts,becuse i got a bag for my co worker with my employee discount and then they blame on me they told me i didnt read the paper when i sign it for got hierd in macys….first my english was very bad i told that person who hierd me at 2007 in macys glendale and he told me dont worry 50% off macys employee they cant speak english vell and he gave me a paper for sign that they hierd me…..even the lady is her name she works for macys HR service she told me you have to talk with peaple i floor english so you can speak better and she fierd me becuse i sign the paper i didnt know what was it…2 mounts ago i just got eward for top saler and top my client …..whats happen now i didnt know the macys rulle why thet give me a ewards and alots macys magic card if i dont know the rulles????even after all this happening they told all macys employee give the customer everything they want it full returns,cupons,everything and make them happy…i did this too why they fierd me????!!!!! I know all macys employee they doing samething i did why they still working but they fierd me???why????!!!


Maru August 3, 2014 at 4:48 am

Well my dear friend, I think they fired you because if you speak to the customers the same way you wrote on your post, it definitively will be an inconvenient for the corporation and for the customers as well.
I was not able to understand what you exactly meant, so, I would recommend that you continue to make an effort and improve your communication skills.
Good luck in the future.


donna August 14, 2014 at 10:10 pm

we have a population that does not know how to speak or correspond correctly and it is apparent in all areas of business and daily life. what a shame. raise the bar of expectation and until we have an educated society, we will be dealing with those who do not know how to think logically, get results or do much for customer satisfaction.


Janet Lee Conners June 25, 2014 at 1:16 pm

Dear Macys,

It is a wonder you are still in business. Recently, I opened an account with Macy’s for the third time. And this is the third time I have never received a bill. However, I just received a call from the credit department in the Phillipines. I can’t locate a person in the U.S. I have tried repeatedly. Your phone numbers are no longer in service. Why don’t you just move all your stores to the Phillipines. Does anyone really read these comments? This has been going on for years.


Brad June 19, 2014 at 4:18 pm

As a supposed “Premier Elite Member” at Macy’s, I attempted to make a purchase today. After our last purchase, my wife had picked up my card and forgot to return it to me. I asked the sales associate, Miranda / (Willowbrook Mall), if I could provide My Driver’s License, have my number looked up and complete my purchase, a gift for my wife. Miranda was extremely helpful and real credit to Macy’s. That’s where the credit ends. She made the call to credit, but was not given approval. I was asked to answer 3 “security” questions. They were supposedly based on public record, but none of the three questions had answers that had anything to do with me! They told me my account was now suspended. They had incorrect information, but were suspending the account of a supposedly “premier elite member”. When I attempted to escalate the inquiry, I was ultimately sent to Dave at the Tempe Arizona Call Center. I offered to actually walk through my public information off my credit report. The best He could offer was a call from Macy’s within 72 hours (my card suspended during that time) or give me was an address! No phone number. That’s right, an address! The greater question is, whose information was I being asked about? My suggestion is to contact the “consumer complaint agency” listed on the site as well as It was nice to know that I was being asked questions that are supposedly connected with my account that have nothing to do with me. Whose? Really good security! Matched by very poor customer service at the corporate level. Mr. Lundgren, you might want to hire an upper level Customer Service Exec from Walmart. Comparably, I was treated bush-league at Macy’s. ~ a ‘former’ Premier Elite Customer.


JOE-C June 14, 2014 at 2:35 am

I am very disappointed with macy’s furniture on line shopping. I am VERY upset with your cancellation policy – It is so RIDICULOUS!

As a first time Macy’s on line buyer, I was surprised to know that Macy’s has a “(1) HOUR” cancelation policy after you made a furniture purchase on line. In short, when I was cancelling my order 24 hours after the made my order the next day, the sales associate said, that I was only allowed to cancel my order 1 hour after I ordered it. This is NOT acceptable!

Look at the airline business, they allow you to cancel at least 48 hours from the time of your reservation. Hotel allows the “day of arrival” cancellation policy. Should I continue more..??

Normally, most company allow a 24-48 hours cancellation policy because they know it’s more customer service friendly and they focus on customer satisfaction. I always have the impression that Macy’s is very prestigious and high quality in goods and services but I guess I was WRONG.

And on top of that, when the item arrives at my house (I have not received it yet) since I do not like it, the options they gave me to return it involves – delivery charge and restocking fee. Basically Macy’s placed the burden on the customer – Shame on you!!

I’m glad I do not have a Macy’s account. You lost my loyalty and recommendations.


Kristin b June 13, 2014 at 3:42 am

I went into the Tacoma Macy’s and I had a terrible experience. The employees were rude and condescending. I had a return and the receipt and tags attached. The girl had an attitude and acted like I was wasting her time. She kept messing up the return and asked me to scan my drivers license even though I had a receipt and tags. She scanned it three times sending a red flag out . I asked her why she needed to keep scanning it and she blatantly said Macy’s watches all returns and exchanges. I know that and I know I was doing nothing wrong. I was offended by her tone and body language. So many employees act as though your a burden there and not a customer. One sales associate was really verbal. A couple was shopping with they’re autistic son who was wandering around a bit and he was about 12. The Macy’s worker got onto her phone called security and said there is a family that’s letting they’re autistic kid flail around disturbing the peace. It was so rude and tacky. She was looking at them with disdain. I honestly think all macys employees hate they’re job because they all seem put out.


faith June 9, 2014 at 7:48 pm

what is the purpose for this !:Want to make sure Macy’s sees your comment or complaint? THEY DO NOT RESPOND . I have called Macy’s and sent many many e-mails since the middle of May 09,2014 with no repsonse ! Macy’s deos not have the courtesy to reply to e-mails or call me . When I was able to speak with a Macy’s assoc. by the name of Joanna whom i.d herself as a supervisor and found that Macy’s had made a mistake on my account , Joann apologized and said that she can submit the papar , i request that she fax me a letter of apology and letter stating my credit would be cleared , i didn’t have my fax # with me so Joann took my cell ph. # and called 20min later , i gave her the info. and Joann advised me that i would have the letters wihtin 72hours and the 30 day credit mark would be removed . It is now a month later and still no letters , no calls or e-mails ! IS ANYONE ELSE GETTING ANY CONTACT FROM MACY’S CUSTOMER OR CEO’S ?????????


riley August 14, 2014 at 10:42 pm

I feel your pain I came across this site looking for the macys contract information. I paid my bill have bank proof called the customer service department received I letter saying that the account was credit opened my mail today to find the same bill called customer service and was told to start all over by faxing my information again. Feel like a dog chasing his tail.


Anzy June 7, 2014 at 11:53 am

I keep calling the Colonie Macy’s store in Albany New York, however, the store is still closed after 11:08 AM.
This just my other problem with Macy’s. Recently I had the worst shopping experience with Macy’s. Parts are not packages properly, I am unable to reach anyone because of the company’s negligence. This company creates such unpleasant and inconvenient situation for customers and causes customers go through stressful time.
If you are in a customer service field, you really have to provide customer good service.
Your service has be customer oriented not profit for executives and investors.
The way you operate your business and poor service left me speechless.You should send your people to other country and make them learn real service.


Dan May 29, 2014 at 3:12 pm

From: Daniel Pontis []
Sent: Monday, May 26, 2014 8:25 AM
Subject: FW: Package Ship Notification

Good Morning I have made 4 requests yo have this resolved,. No one from Macy’s has contacted me regarding this issue.

Please see the note below from UPS regarding delivery of my Macy’s order.

Order #:
Order date: 05/24/2014
Tracking #:

Please note that I received this exact same notice for the seconds item shipped on this order

Order #:
Order date: 05/24/2014
Tracking #:

I have decided not to pay the additional shipping cost because UPS is subcontracting you deliveries to the post office. I would appreciate a written response from May’s stating that my order will be delivered in 3 days by UPS at the cost quoted by Macy’s or that Macy’s is unable or unwilling to address this problem with their shipper and that my entire order has been canceled and my card has been credited for the entire amount below

Order Total: $57.58
Standard Shipping $9.95
Sales Tax: $3.24
Total: $70.77

Thanks for your help.


From: UPS My Choice []
Sent: Saturday, May 24, 2014 8:03 PM
Subject: Package Ship Notification

We’ve received a package(s) for delivery to you shipped using a UPS service that is not eligible for UPS My Choice features because final delivery is being provided by the U.S. Postal Service.
For immediate access to your UPS My Choice features, select the Upgrade Now button to request delivery by UPS ($3.50 fee applies).
Upgraded packages will typically be delivered one day earlier.
Upgrade Now

Tracking Number:

Shipper: MACY S D2C SPAZ
Delivery Date: 05/31/2014
To automatically upgrade all of your future packages shipped with this service or to change your email alert preferences, log onto to change your preferences.

Thank you for using UPS My Choice. We’re pleased to provide you home delivery that fits your life.


Betty May 26, 2014 at 5:22 am

I have been a long time loyal customer of Macy’s. I ALWAYS enjoyed shopping at Macy’s, I always had a wonderful experience! In March, 2014, I received a letter from the credit department (Macy’s) saying I was past due $18.00 and I was going to be sent to collections.. I WAS FLOORED!… I called Macy’s and talked to a representative explaining the letter I have received, telling her I ALWAYS pay the TOTAL AMOUNT DUE on time! Macy’s representative apologized to me, saying it had been MACY’S MISTAKE!..I had changed banks, Macy’s had been notified and given my new account information, but Macy’s had not updated my bank account information, so they tried to withdraw money from my old account, meaning NSF….I ask the representative the day we talked if my bank account had been updated, she replied YES…again I apologize, we (Macy’s) made a mistake…. I wanted to make sure this incident would not be reported as a late payment on my part and not be sent to collections. I expressed to her that my credit is FLAWLESS! She assured me that it has been taken care of and everything is OK… Two days later I received a letter explaining my account has been sent to Macy’s collections…I immediately called Macy’s and AGAIN explained the situation….the Macy’s representative fold me my account has a ZERO balance. I asked to be transferred to the Collections Customer Service. I spoke to A VERY RUDE representative, she told me a very different story than the other representative, I told her to connect me with a Supervisor…she bold out told me..I AM THE SUPERVISOR and there is no one else who can help you with this matter! I was so shocked!!…I have NEVER been treated this way by Macy’s….I told her to cancel my account with Macy’s and was very disappointed with her behavior.. She did not care! I then sent a e-mail to Macy’s….I got a call back in a couple of days from a Macy’s Manager (Keith Panna). I explained my BAD experience to him…he apologized and told me that Macy’s account customer department has done this mistake to other customers, over $5.00…. I was so relieved to have talked to him knowing he was going to take care of MACY’S MISTAKE….he also told me that the department I was talking to do not have access to cancel a Macy’s account… We are now almost I June….I called the Macy’s Manager again, left message…letting him know, every time i talked to a Macy’s representative, my conversation was recorded….so HEAR THE RECORDINGS! I DO NOT want this mistake that Macy’s had done to be on my record..i have excellent credit! I’m wondering how many more customers have had this done to them?? I would like Macy’s to correct this matter ASAP!


Faith June 1, 2014 at 11:15 am

Batty , I’m right there with you ! My credit is flawless as well . I went through the same exact process that you went through , although mine started in June 2013 and my account was paid off dec. 2013. In June 2013 I spoke with Macy custerice because i notice that Macy misapplied my payments to a Macy American Express Card that I never used ! The made all correction told me that all late fees , interest and my credit would not be affected. it seem take Macy forever to make correction and send me a zero balance letter, Bottom line in April 2014 I was appling for purchase i knew that I would qualify for the outrageous mortgage rate because my credit is flawless excellent!, outstanding with all my pmts. And payoff my responsibilities early . my financial advisor pulled my credit and notified me that Macy PUT A 30 DAY MARK ON MY CREDIT IN DEC. 2013!!!! I had not idea that this nightmare was coming back to haunt me again !!!! ARE YOU KIDDING ME !! NOW I HAVE BEEN DEALING WITH MACY’S SUPERVISOR THAT TOLD ME THAT IT WAS THERE ERROR ONCE AGAIN ON MAY 02,2014 AND MY CREDIT WOULD BE CLEARED WITHIN 72 HOURS AND SHE WOULD FAX MY LETTER OF MY CREDIT BEING CORRECTED AND LETTER OF APOLOGY AS WELL AS ZERO BAL. LETTer . I’m continue to have send emails with no response ! When I read your complaint I couldn’t believe what Is was reading , how many more Macy’s customers are going through this ! We work hard in keeping our credit flawless and Macy’s is going to have there incompendant custormer service people who don’t know what the y are doing DAMAGE OUR CREDIT!!!!!!!! I’M SO UPSET !! Not only with this experience but we made a MATTERSS PURCHASE in 2012 by sept. 2014 the matress created this hill in the center of the mattress which macy’s said is called a ridge! THIS WAS JUST ANOTHER BAD EXPERIENCE .. THE MATTRESS WAS FINALLY REPLACE AND I STARTED TO FEEL DISCOMFORT AGAIN , SO I GUESS I WILL BE CALL ON THIS? WHAT HAPPEND TO MACY’S DEPT. STORE I USED TO LOVE SHOPPING THERE ? THEY NEED MORE PROFESSIONAL CUSTOMER SERVICE ASSOc. BECAUSE SOME OF THEM I HAD TO DEAL WITH RUDE! !!!!!!! So disappoint !!! I THINK THAT THE CEO SHOULD REVIEW ALL THE COMPLAINTS AND SEE HOW MANY CUSTOMERS ARE UNHAPPY AND ARE NO LONGER GOING TO SHOP AT MACY’ s . I WORK IN A LARGE CORPORATE OFFICE AND I WILL SHARE ALL THE HARDSHIP MACY’S PUTS THERE LOYAL CUSTOMERS THROUGH !


Faith June 1, 2014 at 11:20 am

Correction…. My purchase was made in 2012 and paid off in Sept. 2013 it was a no interest mattress purchase . Dec 2013 Macy’s reported a 30 day credit ……how can you report something Dec.2013 When then account was paid off SEPTEMBER 2013?????


Erix May 17, 2014 at 11:53 am

For those who register with Bridal in the stores, take into consideration that the company as a whole has forced reliable long time employees into retirement for cheaper part-time ones. They also do not allow bridal registry employees to take “any” Saturday off and only gives them 1 Sunday per month off…also no stretch of consecutive days which limits any kind of real mini or full vacation, detrimental to morale. They are completely unfair with their employees and really don’t care about them. Remember that if one is less than enthusiastic helping you next time. There must be some labor laws against such practices?


Augustina May 2, 2014 at 2:10 pm

Please call me 347993XXXX


Srinath April 13, 2014 at 6:42 am

Web site, getting into the details of the item is not possible. Extremely slow and I was not able to do any shopping. This must be fixed as soon as possible. I do not experience this with other web sites as KOHLS. Basically I could not view the individual item details of your web site although I tried more than 20 times. I was trying to shop Men’s Suits.
This must be fixed if you want customers to shop on line.


Yolanda Woolard April 10, 2014 at 2:24 pm

I received a gift card for christmas from my daughter and when I went to use it the store said it had been compromised. It was purchased in madison al. We live 350 miles from there. She contacted Macy,s and all they do is make excuses. Wanting her to go to the drug store where it was bought. It was for 75.00 dollars. It was not my wife’s fault and it is hard to drive all that way for 75 dollars. They should give her a new gift card. She buys a lot from macys and has been a good paying customer.


Nina April 30, 2014 at 5:07 pm

I too received a Macy’s gift car for Christmas. I tried to use it at the store with the store manager trying to process my purchase. Then today I tried to use it on line but I have to wait 24 hrs for the number to unlock. I input the number too many times.

The Macy’s e-card process is too complicated and customer service is no help. I wrote customer service regarding the e-card and they told me to contact Macy’s Credit Office – what?? Now I will escalate to headquarters.

Good luck on getting your $75 gift card.


Maureen Bonzey April 9, 2014 at 2:26 pm

Just a quick note about your employee, who works at the Natick store, in the men’s department. Grayling Wallace is an exceptional employee. He takes time with his customers, helps choose suits, ties, shirts, and puts the whole wardrobe together. The men in my family do not like to shop. I need Grayling Wallace when I shop with them.

Please, someone take the time to meet this employee of Macy’s. He should be giving classes on how to better serve your customers. He is your top employee.

Maureen Bonzey


Maxine Bates April 8, 2014 at 4:28 pm

Good afternoon. I work at the Law Offices of Reid L. Steinfeld and we have the hospital account on behalf of Mercy San Juan Hospital. On November 23, 2013 we asserted a Hospital lien to your company. To date, we have not received a written or verbal response from your Risk Managenent representative or legal department. The patient/plaintiff involved is Iris M. Portela. Date of Incident: 12/27/12. Her personal injury attorney is Jacob Emrani. Please forward this inquiry to the appropriate representative at your earliest convenience. I would like to get the representative’s contact information for future reference and to update my records. Thank you.


Diane Marsh April 6, 2014 at 10:29 am

I have been a long time customer of Macy’s and have always enjoyed shopping in the stores, and have felt confident that I’m buying a good quality items – until recently… In January of the/is year, I purchased a robe and two Madenform bras. I developed a horribly/itchypainful rash a couple of weeks after wearing these products and thought maybe they needed to be washed. The rash continued. I switched to a hypoallergenic detergent for these products yet the rash continued. I discontinued using all three products and the rash went away after about a week. I tried to use these products one at a time and each time, after just one days use, the rash re appeared… All three products are made in China… I’ve read many other complaints through forums with the exact same results… Perhaps it’s time to stop using Chinese factories where their health standards are substandard and their water is proven to be contaminated… I won’t buy anymore products made in China, and am a bit dubious about Macy’s as well… We as consumers pay top dollar for your product and expect a bit more!


Elisa April 1, 2014 at 7:12 pm

A 21-year-old Afghanistan veteran claims she was denied a job in Macy’s specifically because of her service in the war-torn nation.
Kayla Reyes says she interviewed for a job on the sales floor at Fresno’s Fashion Fair mall in February but was told that she wouldn’t be able to relate to customers because she had seen combat.
Reyes, who enlisted in the military at the age of 17, claims that the interview took a turn for the worse when her 4-year army career came up and that the hiring manager said, ‘Being that you’ve been over there, you wouldn’t really know how to approach people.’
Stunned, Reyes said the manager continued and said that having spent a year dealing with IED’s and the Taliban, ‘Once a customer’s in your face, you wouldn’t know how to do it. You wouldn’t know how to react.’
Someone at Macy’s needs to send the manager to the unemployment line.
Maybe give Reyes her job.
Please look into this as VETERANS NEED jobs in this FREE COUNTRY…HELP HER PLEASE…
Thanks Elisa Later


Janet Lee Conners June 25, 2014 at 1:20 pm

She probably would have been offered a job if she wore a turban.


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