Macy’s Corporate Office

Macy's Corporate Office Address

Macy's Inc.
7 W Seventh St
Cincinnati, OH 45202

Contact Macy's

Phone Number: (513) 579-7000
Fax Number: (302) 636-5454
Email: Email Macy's


CEO: Terry J. Lundgren
CFO: Karen M. Hoguet
COO: Thomas L. Cole

Macy's History

Macy’s was founded in 1858 in New York City by Rowland Macy.  Originally a dry goods retail shop on 6th Ave, the store was located far north of most existing dry good stores.

In 1875, Macy took on 2 partners (Robert Valentine and Abiel La Forge) .  All 3 partners died by 1879.

In 1895, the Macy family sold the business to the Straus brothers.

In 1902, the flagship store was moved to Herald Square, where it remains today.

In 1986, a leveraged buyout of the company was led by CEO Edward Finkelstein.  The company filed for bankruptcy in 1992.

In 1994, the company merged with Federated Department Stores.

In 2008, Macy’s celebrated its 150th birthday.

The company currently operates over 850 stores in the US.  The Macy’s corporate office is located in Cincinnati, Ohio.

{ 294 comments… read them below or add one }

Linda Murrie November 20, 2015 at 8:34 pm

I ask you to reconsider your sponsorship of the program SCANDAL. The episode on Thursday, November 19 crossed so many lines. It has become so political and one sided it is no longer a program I will watch. This being the Christmas season and for you to sponsor the content of last nights program is unbelievable. My shopping will be other places.


Olivia November 19, 2015 at 10:19 pm

I received horrible customer service. I have had a credit counseling for involved with my account. Apparently they cannot make payments because somehow they have changed my account but have not provided me with this new info. I xalledvwith the account they have regularly sent to me by mail but customer service insisted they could not give me this info and said I have to go to store to get this info with an ID. When I shared how this was something that should gave been sent to me on changes, I asked her name she did not answer and when I asked her name she did not answer, I shared that I would contact corporate, but she stayed silent, I called at 7:02pm on 11/19/15. This is terrible customer service as I have been an ongoing customer, now I am being penalized with added charges because of this lack of info they did not provide. The CEO should bevawarebof these issues. I will make my payments and they have lost a customer.


Amy ajem November 18, 2015 at 6:41 pm

Is this how Macy’s trains their employees to treat their customers? I spoke to this lady by the name of Razel I believe. This associate was making fun of me instead of helping me she was putting me on 15 minute holds and in the end saying have a good dayyyyy byyyyyyeeee. She clearly did not care about me or the problem I had with my Macy’s order. It is a shame that Macy’s would hire such people as employees to represent the store. I hope and i will make sure that nobody else has such a horrible experience like I did today. I want the head of Macy’s to rewind this conversation and listen to it and hear how disgustingly the employee is treating your customer. I’m still on hold for a supervisor it’s been 57 min and 42 seconds.


Laura Murphy November 13, 2015 at 4:01 pm

I am so sick and tired of the inept people in customer service and the credit card department. For three months straight my payments have been posted to an account I closed years ago and overdue charges and interest charges are being posted on my current account which was paid in full and posted to the wrong account. I have called till I am blue in the face and it just keeps happening. I even got a customer service managers direct line but when I call her she just doesn’t answer the calls! I can’t believe what a horrible company Macy’s has become!


Alexis Payne November 18, 2015 at 5:05 pm

I am having the exact same credit card issue. The account was paid in full and closed six months ago yet I still getting a statement and being charged. I’ve spoken with an executive that assured me the issue would be resolved. She has since not returned any of my calls. When the executive team has bad service the company is really terrible. I will continue to call and email until this issue is resolved.

Thank you


Paul De Maria, Jr. November 11, 2015 at 5:16 pm

I went for an interview this past Saturday, Nov 7, 2015, to the Baybrook Mall, Friendswood, TX Macy*s. The interview went fine, I sat with a manager named Sal. He said I would be a good fit for the job, and told me that M***a would contact me for a second interview.
On Monday evening at 6:21 pm, I received a phone call from the interviewing office (Executive Office) of the store that I interviewed at on Saturday. The young lady on the other end asked if I was still interested in the (Seasonal Service Ambassador) position. I thought that her question was odd considering I already had an interview, and was looking forward to M***a calling me in for a second interview. Albeit, I answered her “yes.” I went on to explain to her that I had an interview “on the 7th.” Confused as she was, she replied, “okay, I’ll put you on the calendar for the 7th, what time is good for you?” I corrected her, and explained that the 7th had passed, and that it was this past Saturday. I also told her who I had the interview with, and the results of that interview. She backpedaled, and said, “Oh, yeah, that is the reason we are calling.” She then proceeded to set me up for an appointment for today, Wednesday, 11 Nov 2015 at 11:30 am.
I went to the appointment and arrived 15 minutes early. First off, the girl behind the desk, C*****a, didn’t even have me on the schedule for an interview. Then, she didn’t even know if M***a was even there to conduct the interview. She told me to “have a seat in the other room.” I had to figure out which “other room” she was talking about because there are about 10 rooms there. I went and had a seat in the room that I was in Saturday. I waited about 10 minutes for someone to finally come in. That person was not M***a, but C*****a. She came over to me and sat down, saying, “I don’t have another room to talk to you in.” So she proceeded to tell me that “all the positions for SSA were filled.”
To add insult to injury considering all the mistakes, she proceeded to offer me a sales job. As an SSA, I would have been supervising the sales associates in each department. I asked her if it was a commission job. Without inquiring further, she automatically assumed that I wanted a commission job, I told her I did not. Then she said, “The only job I have that is commission is in ‘cosmetics’,” if I remember correctly.
I have no problem with the fact that Macy*s found a better fit for the job than myself. The problem that I have is that the managers and other staff wasted my time by not informing me ahead of time that the position had been filled. Apparently as well, they have no respect for me or themselves, in so many different ways which I will not get into at this point.
I am an insurance agent and my time is valuable. So much so that the three hours that I had set aside to get ready for, travel to, and be at the second interview could have be used by me for an appointment for my insurance job, or something else.
When I was interviewing with Sal on Saturday, he went on to explain that there is “Magic” at Macy*s, and that is what they want their employees to emulate to the customers. Well, if my experiences with the “Executive Office staff” are magic, then it is black magic because nobody at the Baybrook Mall Executive Office has a clue how to treat people wanting to work at a store that has been in business more than 100 yrs. Furthermore, there is not much in the way of organization, cohesiveness, or good management at the Baybrook Mall Macy*s.


Janice Paddock November 2, 2015 at 8:09 pm

I’ve been attempting to close my Macy’s account since June, when I mailed a payment (in full) along with my Macy’s card (cut up) and a letter telling them to close my account. I never received a response and, even after writing a second letter (unaswered), I continue to receive a bill each month with a $2.00 minimum charge added each month. I’ve emailed Customer Support with no response. I also tried several times to call their customer service department and the message was that all representatives are busy. Each time I was on hold for so long that I finally had to give up.

I have finally written to Terry Lundgren (CEO) in their corporate office, in the hopes that going to the top will get me a response and closure of my account. How sad that this company obviously cares so little about it’s customers and is obviously not concerned about losing them.


Deb November 9, 2015 at 12:12 pm

Has he replied? As I have just written him a letter also. Most horrible customer service known to mankind is @ They have put their “team” of customer service to the Phillipines, no one understands or speaks proper english.

Absurd! I will not be shopping at Macy’s anymore, not worth the aggravation; not when so many other stores are so easy to deal with.


Alondra Ramirez November 2, 2015 at 5:04 am



DANIEL WATANABE October 30, 2015 at 8:06 pm


I am Daniel Watanabe and I am mentally disabled and GAY! A hate crime occurred on 10/28/15 at 8:00pm by an associate working at the Michael Kors Department. I sent the complaint to corporate, but I am being ignored! I was asked how can you erase the memory of that day, which caused me to get into major depression for 2 days. I want that associate to pay for the 3 watches she sold me, so she learns and doesn’t get away with a slap on the wrist. I will be waiting for a response by the executive or anyone from corporate through via e-mail. Contact me as soon as possible


Lorna jones October 18, 2015 at 8:19 am

I bought a sofa from Macy’s and after a couple months the seats started separating and the sofa started breaking down.. I called customer service.. I took pictures and sent them showing it and they sent a technician that works as a contractor to my house to look at it. I am a small women under 140 lbs and am the only one that uses the sofa…he looked at it and took pictures and told me someone would get ahold of me. 3 days later a customer service rep called
me and told me it was normal wear and they would not replace it. I explained how unhappy I was and if I had bought anything in the store it would be replaced and I didn’t want money back just a comfortable sofa. Really? is that too much to ask for when you have paid hundreds of dollars for something? This letter would never be written if it was what it was supposed to be.
The customer service rep said he would talk to a supervisor and call me back in 2 days.. Of course I NEVER got that call and I called back in a week and there were no notes or any indication anyone was checking with anybody on anything..I was told that they would never give me a return( I didn’t want money back just the ability pick out a comfortable sofa) I told them again how unhappy I was and just wanted to get a different, comfortable sofa…they basically told me too bad…my sister just bought furniture from value city furniture and she was just unhappy with it… no problems and they returned it with other furniture to make her (the customer) happy…your customer service is horrible and I have read many bad reviews. If you can help me I would appreciate it.

Lorna Jones


L. DeSalvo October 12, 2015 at 6:24 pm

To: Terry J. Lundgren,

I have been a Macy’s customer for more than 40 years. I have noticed that your Customer Service and Sales Associate support has been declining recently when trying to buy business attire. I didn’t think it would carry over to the mattress dept. too! My husband and I bought a mattress on 9/30/2015, with a reasonable Sales Associate’s help. The fun started when we tried to get it delivered. We expected a 10/6 delivery, but received a call on 10/5 to reschedule to 10/10. I rearranged my work schedule again and waited for a delivery on 10/10. When the truck didn’t arrive, I called the number I was given and was told that the delivery had been cancelled. Mind you, I had received a delivery confirmation call the prior evening, along with an e-mail confirmation of delivery. I asked to speak to a Supervisor and talked to Latisse Garrison, who was of little help and very rude. She did not offer to delivery the mattress. In fact, my conversation with her has me contacting you. I think you should know that both my husband and I have cut up our Macy’s credit cards. We expect to be treated much better when we make such a purchase. Macy’s used to be a company that was respected. The lack of Customer Service or even care for your customers is appalling. We will take our business somewhere else. By the way, we went to Sleep Train on 10/11 and I now have a new mattress to sleep on, today is 10/12!


Linda DeSalvo


Simone Kaufman October 9, 2015 at 5:48 pm


I was emailed an account statement for $60.35 to my macys card when I already paid the full balance off in cash in store directly after the transaction was made. I no longer have a recepit and have spent numberous hours on the phone with multiple customer service representatives. I am beyond disgusted at the customer service I have recieved. I was basically called a liar and was transferred in circles to multiple incompetent customer service representatives. This payment was made in the walden galleria store in buffalo on August 16th. I believe it was for $53.35 around 1:30 p.m. I also keep being asked to go into the store even though I keep telling them I live in Toronto and I physically can not go into the store even if I wanted to.

Not one person knows how to help me in this situation, not even the supervisors I have spoken to. One particularly unhelpful supervisor I spoke to was Valarie Patricio who demonstrated ZERO sympathy and gave me a phone number I already phoned to try and help me, and I was put in the same circle. I am losing my patients and really do not know what to do anymore, as I already paid this balance in store and the customer service representatives I have spoken to are extremely useless to me in this situation. I can be reached at 416 454 3600. I expect a call back.


Carolyn September 28, 2015 at 10:40 am

Subject: RE: Macy’s Order # 1101886763 (KMM85811657I15977L0KM) [Incident: 150917-003379]
Date: Mon, 28 Sep 2015 09:16:38 -0500

In the reply below, your sentence is not finished. I would like to know what the rest of the sentence is. This incident literally took hours and hours for me, as well as Discover, to resolve. It truly caused a lot of upset nights when I woke up and could not go back to sleep, as well as anger during the day when I was dealing with this. The response below is appreciated, but you honestly can’t imagine how much upset this has caused me.
I don’t know how you will find out who the agent was that told me just to make a copy of the label, but I hope he is dealt with. I want to also tell you that when I told him I was shipped two comforters, and he told me that I wasn’t charged for both, he said,”This is your lucky day, just keep it.” My reply to him was, “I won’t do that, that is dishonest.” Your agent was willing to rob you of nearly $300.00. I have a friend who has had this happen twice with your company, they didn’t receive the merchandise on time, so they were told just to keep it and they wouldn’t be charged.
Your company seems to have a much bigger problem than just the absolutely awful experience I had.
I am glad this nightmare is over, but it should never have happened.

Date: Sun, 27 Sep 2015 04:54:11 -0400
Subject: Macy’s Order # 1101886763 (KMM85811657I15977L0KM) [Incident: 150917-003379]


Macy’s Order # 1101886763 (KMM85811657I15977L0KM)
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. Thank you for allowing us to be of service to you.


Thanks for your email regarding order number 1101886763.
I understand the frustration that you have towards the situation. Please accept my deepest apologies for all the trouble. Upon checking on the order, I was able to verify that the whole order was already credited to your Discover card. A total of $281.87 was processed back to your account. I would like to also thank you for providing your feedback to us. We will make sure the the representative who instructed you about the return label.
I appreciate you taking the time to email us. If there’s anything else we can do to assist you, please don’t hesitate to call us at 1-800-289-6229, or email us at We’re here 7 days a week – 24 hours a day.
Thank You,
Alleah Bernardo Customer Service Supervisor
4:38 AM

In early March, I ordered the Tommy Bahama king size comforter. When my order came, it had been doubled. There were two enormous boxes delivered to me, each containing a comforter. One had the packing slip, the other had nothing in it.
The comforter did not look like it did on the site, so I called and talked to one of your company’s agents to see how to send it back, as you offer free return shipping. But-I had received TWO comforters, when I only had ordered ONE. I told him the situation. He told me that his records didn’t show that I had ordered, or been sent, two, only one comforter, and that I should keep the extra. I told him that I would NOT do that, that it was dishonest. (Although your agent said Macy’s records didn’t show I’d received two, they certainly did send that information to Discover.) When I again asked him how to send them back, he told me he was emailing me a packing slip. I said, but I need TWO slips. He told me just to make two copies of it. So-that’s what I did.
I took it to my local “Pack ‘n Ship” to be mailed. The lady that works there remembers my bringing these two enormous boxes in because she offered to come out to my car and help with the second one and teased me about the size. She did not look at the labels except to confirm that they were prepaid shipping labels.
So-the two boxes had the same labels, with the same tracking numbers on them. Somewhere in your return department or in the shipping of them, they were processed with that same tracking number and apparently because of that, it was tracked as ONE package instead of TWO. (They both had the SAME tracking number, get it?)
Today, I went back in to the Pack ‘n Ship, and the same lady and I discussed this issue. She told me that after I was in earlier and told her what had happened, (asking her if she remembered my mailing the packages, which I stated before, she had,) she told me this: She researched what your agent did, and what your agent had me do, using the same label for two separate packages, is mail fraud, a FEDERAL OFFENSE. I asked her if I would be in trouble, and she said, no, that the company, MACY’S, is responsible, and is LIABLE.
I expect for this matter to be resolved in my favor and for me NOT to be charged. I have been dealing with it since March. Discover has been backing me completely. I have never disputed a charge with them before. When I called them to tell them the results of the conversation I had for over an hour with another one of your agents, Friday, September 11, when I was told that this matter would be found in my favor, the Discover dispute department representative told me if they didn’t hear within 15 days that this issue has been resolved, (from the 11th,) that they, Discover, are going to deal with Macy’s.
Please remember, the agent representing your company, hired by you, which you have to take responsibility for his actions, has committed an action which is a FEDERAL OFFENSE, and this is punishable by law. See below:

Fraud statement on the Federal Express label:

“Warning: Use only the printed original label for shipping. Using a photocopy of this label for shipping purposes is fraudulent and could result in additional billing charges, along with the cancellation of your FedEx account number.”
I expect this issue to be resolved in my favor.

Cxxxxxx Xxxxxxxx

> Date: Tue, 15 Sep 2015 05:26:44 -0400
> From:
> Subject: Macy’s Order # 1101886763 (KMM85811657I15977L0KM)
> Hi Cxxxxxx,
> Thank you for giving us the opportunity to serve you regarding order #
> 1101886763.
> We appreciate your continuous patronage at and understand
> completely that not all purchases work out for the best. We would like
> to apologize that the credit for the Tommy Bahama Home, Bamboo Breeze
> King Comforter Set, Pale Aqua, Web ID: 935769, UPC: 883893265011, qty 1
> that you returned is not yet received. However, please be advised that
> we need to obtain the valid tracking number of your return, or a proof
> of return. Once we receive the necessary information, we will gladly
> continue processing your request for credit.
> If there’s anything else we can do to assist you, please don’t hesitate
> to call us at 1-800-289-6229, or email us at
> We’re here 24 hours a day – 7 days a week.
> Thank You,
> Frances Ann Alfaro
> Customer Service


Andre September 26, 2015 at 5:32 pm

I’ve closed my account and made all payments. Confirmation # 230866330. All dates reflecting illegal charges to my account were posted after zero balance and closed account dates. I’ve emailed many times expressing my concern not to make this something bigger, it is only mostly in your benefit. I just am trying to increase credit rating to purchase house and don’t need illegal charges stopping me from doing that. It’s that simple. I also have them fixing this before and apologizing that it would not happen again…and it did. Please show closed account, stop illegal charges or somehow get me off your software automatic cycle. I do have over 472 contacts with similar situations and really don’t want to take the time out to further research them. Which will not be hard. I’ve done my research. I really don’t want to get a large amount of people involved in this. I just want no more emails and things closed, as they ALREADY were and should be. Thank you. Andreea****


shanika f September 24, 2015 at 6:25 pm

To CEO. Terry Lundgren, CFO. Karen M Hoguet and COO. Thomas L Cole
i purchased a mattress set online from macy’s . it was delivered on 9-2-2015. slept on mattress 1 night (awful).on 9-3 and 9-4 2015, tried to contact macy’s to come and get it or let me get another one. sent emails, called on the phone, nothing. finally talked to someone 9-24-2015( today), after being put through hell for 3 weeks, they acted as if they did not want to help me at all . acted as if i inconvenience them by calling and complaining.
well, after all the anxiety and stress, they made a date to pick the mattress set up on 9-28-2015 without even suggesting an exchange. (how rude).they are charging me all kinds of erroneous fees as punishment for not being happy with the mattress.i am the one who is inconvenienced and now i have to pay for it also and sleep on the floor. is there any way you could help me resolve this issue? been a loyal customer for many years. this is the first time i have had an issue so bad.and made me this upset.this was a big sale and apparently too good to be true. i thought all macy’s products were top of the line no matter how much it cost. this set was on sale for 297.00, i slept on it 1 night and they put me through torture. thank you please reply asap.CEO Terry Lundgren
shanika f


Brandi September 24, 2015 at 10:43 am

Went to Macy’s 9-23-15 to make an appointment for face make up! It was 1:00 when I got in macys going to Mac to make my appointment she went to the book and told me it was a 5:00 pm available…I took the apointment she told me tobe their on time because she had an 5:30 appointment as well No Problem!! I get Back to Macy’s @4:50 p.m appointmdnt at 5:00 WASNT seated til 5:10 p.m! The Worker told her co worker she was going to get a smoothie Real quick and she’ll be back. the store started to get busy and the lady still Left! The 1 worker handled the customers and then began to ask me a couple of questions a couple of lady’s came in she handled That then went to do or try out make up on Sumone else that came In The store!! Still in the chair its 5:30 now And the 5:30 isn’t Their Yet! She comes back over to me puts like 5 or 6 products on a palet…a woman comes in with an exchange she does that! Finally it’s 5:45pm the 5:30 shows up and is seated and is told she has a 10 minute wait time!!! By This time I’m feeling uncomfortable and Saddened! She goes to the register looks in boxes then at 6:11 pm she began to ou on concealer colored my brows and on a water base shimmer lip stick & Gloss! I literally sat in Mac for Almost 2 hours for a 10 minute face paint?? #byeMacys #ByeMac spent almost 55 dollars on 2 lipstick & a gloss I could have spent my hard earned mo ey else where


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