Luby's Corporate Office - Corporate Office HQ

Luby’s Corporate Office

How would you rate your experience with Luby's ?

[Total: 17    Average: 2.1/5]

Luby's Corporate Office Address

13111 Northwest FreewaySuite 600
Houston, Texas 77040

Contact Luby's

Phone Number: (713) 329-6800
Fax Number: (877) 847-3062
Email: Email Luby's

Luby's Facts

Date Founded:
Founding Location:
Number of Employees:

Luby's Executives

CEO: Christopher J Pappas
CFO: K. Scott Gray
COO: Peter Tropoli

Luby's History

Luby’s was founded in 1947 in San Antonio, Texas, by Harry Luby. Originally named Luby’s Cafeteria, the company grew quickly throughout Texas and soon into other states.

Luby’s operates a chain of  cafeteria style restaurants which feature made from scratch foods similar to the ones made in most American homes. During the Thanksgiving and Christmas holidays, Luby’s offers meal packages for customers to take home.

Today, Luby’s operates numerous restaurants under the names Luby’s, Fuddruckers, Koo Koo Roo, and Cheeseburger in Paradise. There are currently Luby’s restaurants, 195 Fuddruckers locations in the US, 10 Koo Koo Roo restaurants, and 8 Cheeseburger in Paradise restaurants. The company had annual revenue in 2014 of $400.8 million and more than 8,200 full time employees.


Luby's FAQs

Question 1: What is the phone number for Luby's?
Answer 1: The phone number for Luby's is (713) 329-6800.

Question 2: Who is the CEO of Luby's?
Answer 2: The CEO of Luby's is Christopher J Pappas.

Question 3: Who founded Luby's?
Answer 3: Luby's was founded by in .

{ 17 comments… read them below or add one }

Sylvia Carter March 4, 2019 at 5:44 pm

I got an email about the $6.99 Luann plates on my I phone, so my husband and I went to Luby’s in Rockwall, TX. We each got meals on the Luann, when I showed cashier my email, she said I had the wrong thing, I asked for the manager, she also said I did not have a certain chicken. She would not make any allowance, so we left and she threw away 2 wonderful looking meals! Guess $8.99 each. So, you had rather throw away $18.00 worth of food than to charge us $14 for it. We were very disappointed in your customer service. Her name is KiKi Hamilton. The Luby’s in Mesquite closed guess they had bad customer service also? I get your emails nearly every week will delete those!


Savannah Brooks November 30, 2018 at 1:37 pm

The Lubys locates on Hulen Street in Fort Worth, Texas has a bad habit of refusing service in the walk up carry out line. The server tries to force customers into the long regular line because it keeps things slow in the take out side. What is the use of having the take out open if you don’t want to or are unable to manage both sides with employees. I weave called the corporate office several times and still no answer.


Deborah Coulter November 23, 2018 at 2:01 pm

11-23-2018. I want to complain about the turkey purchased for Thanksgiving. This is the first time I was disappointed – really pissed when I opened the packaging to warm the roasted turkey. I was so mad I took a picture of the bird. Turkey for dinner was a bust. The meat looked awful and I took a picture of the the mess. This ruined dinner. I have bought thanksgiving dinner from Luby’s for years. I am very disappointed. The rest of the package was okay. I spent $152.70 for the package. I bought it at the Hulen St Store in Fort Worth Texas.
I will send the picture by email.


Herbert Ray Phillips Jr. May 25, 2018 at 11:11 am

I’m an employee trying to reach someone. I’ve been laid off wrongfully yet I can’t reach out to my company bc it’s ALL automated. I need help ASAP. 903 503 XXXXX


Trish Donaghey February 3, 2018 at 2:33 pm

2018-02-01 Thurs. 1:30p
Luby’s Obnoxious Meat-Server Named Maria Hernandez
This is the 2nd time in one month Maria Hernandez has shouted and frowned at me. The last time was Jan. 5th, a Fri. after I’d visited a Sports Medicine Clinic. Between Jan. 5th and Feb. 1st, my husband has eaten here 5 times on his way to teach college courses. He told me she behaved the same with him. Maria Hernandez is an African-American woman who has attractive features, so at first, she doesn’t appear to be someone who would be obnoxious for NO reason. She doesn’t know us and we don’t know her. However, we are Caucasian and have white hair. Is that it?
I reported the Jan. 5th incident to Luby’s HQ online and received a lame offer of a free meal, something I don’t want or need. What I want is for Maria Hernandez to be 100% re-educated or taken OFF the serving line, where she does NOT belong in her current state! If Luby’s were my business, she would never be in the public eye, until she could learn and demonstrate basic civility: “Hi, welcome to Luby’s, so glad you chose our restaurant. How can I help you?” accompanied by a SMILE. What a business concept: being kind to patrons who PAY YOUR WAGE! Every McDonald’s worker does this, but Maria Hernandez at Luby’s has not been able to do this ONE time in the last month!
My family has been heavily invested in Luby’s since the 1970’s, when we went there regularly in Houston. Since then, we’ve watched many Luby’s close. In our area, we are left with only two Luby’s when there used to have six. Now we are left with Dallas Luby’s on Mockingbird and Plano Luby’s on W. Park. Plano is closer to our home, so we have had our mini-once-a-month family reunions there, with as many as 14 from our family attending. However, due to shouting and frowning behavior of meat server Maria Hernandez, we held our last month’s reunion at La Hacienda Ranch in Frisco. My relatives want to eat the soup and fish at Luby’s, so we’ve made test runs last month with NO improvement seen in Maria.
Nowhere in ANY restaurant have I ever ONCE encountered the bad behavior exhibited by Plano Luby’s meat server Maria Hernandez yesterday Feb. 1st, 2018 @ 1:30p. Her shouting and frowning behavior looks like the inmates on the TV show, Locked Behind Bars. Here’s yesterday’s exchange between her and me @ 1:30p (Note – all caps = shouting):
Maria, frowning and scowling: WHAT DO YOU WANT?!
Me, pointing to the fried fish: Fried fish
Maria, still frowning: HALF OR WHOLE?!
Me: NO!
No one was behind me in line and Maria Hernandez left the line going into the back. Employees next to her all smiled at me and said, “We’re so glad you chose Luby’s. May we help you?” I said, “I can’t stand that woman’s behavior! This is the 2nd time in one month! I’ve reported her Jan. 5th behavior online 3 times.” An employee said to me, “I’m so sorry; do you want to speak to the manager?” Me, “Yes.” I waited at the register for the asst. manager, Brad Colt, to appear. When I imitated exactly what Maria shouted at me and how she looked, he took offense to MY shouting demonstration, NOT to her behavior toward me! Something is really wrong at this Luby’s! He did NOT apologize for HER behavior, only said, “You need to calm down, ma’am.” The restaurant was half full and many people gave me thumbs-up smiles. Several showed me the website at the table, where I could complain and also gave me the name of the obnoxious employee, Maria Hernandez. My meal cost $12.00, but I tipped the wait staff $7.00.
Sadly, this incompetent Luby’s management and obnoxious treatment by the continuously nasty meat server suggests Luby’s is GOING UNDER! Who in their right minds tolerates this nastiness? NOT ME!


Derald Freeman December 30, 2017 at 5:51 pm

Luby’s, East Mockingbird, Dallas, TX. treatment on Sunday Dec 24 SUCKS.
We wanted carryout food. Woman who answered phone put us on hold 5-times from 12:00-12:25 pm. Then finally said they were not preparing carryout orders. Would not take Credcard over phone.
Called Manager,Leo on Thursday Dec 28 and he was unsympathetic to our situation. We said we explained we were getting food for daugher who had cancer and chemo treatments. He didn’t care. Just said “Well, we were busy.”
Derald Freeman 817-995-XXXXX I WANT A CALL BACK


Becky Partlin November 22, 2017 at 1:05 pm

I wanted to recommend to look into putting aLubys in Cedar ParkTX. It is one of the fastest growing city’s in Texas. We have to travel 20-30 minutes to go to Luby’s in Round Rock TX


Gloria cantu September 28, 2017 at 4:08 pm

On Thursday, Sept.28th, 2017, we visited the Lubyz in Round Rock, TX. I went with my newborn grand daughter , 3 yr. Old granddaughter, and my daughter. As we got to the cashier daughter noticed she forgot silverware. Cashier did not offer to get it for her. I mentioned to cashier that we would need help carrying trays to table. It took forever to get our food yo be carried to our table. Jessica noticed I was getting upset and offered to bring our food. She was very helpful. Our waitress Linda also was nice and polite. Very disappointed w customer service. Cashier did not provide a kid friendly environment. Lubys also offered a manager’s special which had a picture of the combo. When I asked for it server said only included meat. Why would a picture of a combo be shown for this special. False advertising. Not happy with my visit to Lubys.


Juan P. Hernandez September 1, 2017 at 9:50 am

I was calling Luby’s corporate office@713-329-6800, no answer and why to contact worker’s compensation department. I was needing worker’s comp for George Geyer, you may contact me at 713-566-XXXXX. Thanks


Tammy Robinson September 1, 2017 at 1:25 pm

You might want to try back in a week. Luby’s corporate office is in Houston.


Carol August 16, 2017 at 10:50 am

Very disappointed! I went to the Luby’s off of Park in Plano Texas yesterday. I ordered the LuAnn plate. After the meat was cut and placed on the plate I went to the vegetable area. I waited 10 minutes and servers were preparing other meals to go or just standing around. I finally said something and the meat server served my plate. Because the plate was sitting so long and placed against the heat (on the side the server hands it to you) she then abruptly (very rude) handed it to me. It was so hot the plate burned my fingers and I dropped it on the tray. I called to speak to the manager. I wanted to let him know so this won’t happen to anyone else. He said he had so cream in the back to put on it. That’s not the point! He did not offer to comp my meal, didn’t apologize, didn’t assure me that this would be addressed and would not happen to someone else. I watched him and he didn’t even speak to the server. Many of your customers are elderly and I would hope they never have to go through something like this. I have blisters on four fingers and have never been to a restaurant that treated customers that way.


Carmen E Pierre July 16, 2017 at 6:26 pm

I went into the location at FM 365 in Port Arthur, TX. I asked specifically what was on the senior menu. The guy told me and I chose the roasted chicken along with the two vegetables. I get to the register, take out my drivers licenses. The young lady informs me that senior meals are only available Mon-Fri. I explained that the guy told me what was on the senior menu. She was very apologetic and went to get the Mgr to see if he would override. He refused to do so.


Maxine Nichols June 29, 2017 at 7:40 pm

I have always enjoyed Luby’s cafeteria, however, the service at the I-10 East location near Federal Rd in Houston, Tx is unsatisfactory. The only employee that have good hospitality is the cashier at check out. The manager James was sitting near the register eating with the line managers. I approached him and explained to him my complaint and all he had to say to me was, “so”. I told him I was not going to spend my money there anymore. Again,all he had to say was “so okay”. He never even looked up from his meal to acknowledge that I was speaking to him. I see why his employees are so rude.
As I was going through the line to select the items, I was ignored and overlooked. The manager me feel like so I don’t care if you don’t come back and I got the same impression from his employees except the cashier of course.
In conclusion as much as I love Luby’s cafeteria, I will never eat at another Luby’s again. I will spend my money at Golden Corral. I have never made a complaint before, but this time I am sharing my experience.


Miguel rea June 2, 2017 at 7:10 pm

Ok ppl i work at lubys in webster tx and the manager is a piece of s**t she yells at you and doesnt want u to tell her anything bak or your fired she ask ppl if the like long cuXXXXbers in them and if they have a big one and when she cooks she wears no gloves hairnet or washes her hands this issue has been brought up before but nothing has been done theres food from last year in the bak frigd and i got piks of all that food from 2016 last time there was a turkey from last last thanksgiving theres grease all over the back that has not been washed and my fry machine is all messed up i keep telling her to fix it but no luck please help her name is aida rocha she is very disrespectful but she will put up a feont that she nice


Ashley March 27, 2017 at 2:17 am

I worked for the lubys 3801 northeastloop 820 fortworth texas 76137 the general manager tomethy evanson is very unprofessional all over the place i had to beg him literally for a lunch break that i am suppose to recieve by state law i still havent got paid for working at lubys ive came to work on several occasions i was asked to clock out because the manager stated that buisness was slow the dishes at this particular location or so dirty and they have dishwasher there i guess they be sleep washing dishes so if you go to that particular location you better belive you are eating out of dirty plate i would not recomend fossil creek lubys to my dog


Renata Johnson March 14, 2017 at 6:00 pm

Me and my co-workers received horrible customer service at the Lubys in Desoto, Tx. I would love tho hear from someone so that I can discuss t this matter as out is to much tho type.
Renata Johnson 817-291-XXXXX


Kevin Ke December 12, 2016 at 1:47 pm

Dear Customer Service (Corp Office):

I am reaching out to you for your assistance. I have contacted and worked directly with local store managers, locate at 3065 Webb Rd, Milton Ga. 30004 since November 17th, in regarding the issue, AT&T promo buys one iPhone get another one free. So far, it has shown not much progress at all. May, I ask to have this issue escalate to the next level, please. Also, please keep me update as it’s progressing.

AT&T has refused to credit other free iPhone. The reason, the second line must be added a new line to get the second iPhone free whereas my case, I only have the upgrade. It has misinformed by the Fry’s employee without telling in details that I have to active a new line. I have purchased four iPhones. Now I have been paid install payment for all four iPhones.

Could someone from corporation office please contact me at 404-451-XXXXX? Your assistance is greatly appreciated. My last update from the local assistant store manager, Mr. Terrance Lockhart on December 6th. I have not heard from him since then. I have requested an update multiple times but no answer.

Sotholke at
Kevin Ke


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