Long John Silver's Corporate Office - Corporate Office HQ

Long John Silver’s Corporate Office

How would you rate your experience with Long John Silver's ?

[Total: 27    Average: 1.7/5]

Long John Silver's Corporate Office Address

Long John Silver's Seafood, LLC
9505 Williamsburg Plaza
Louisville, Kentucky 40222

Contact Long John Silver's

Phone Number: (502) 815-6100
Fax Number: (502) 815-6298
Website: http://www.ljsilvers.com/
Email: Email Long John Silver's

Long John Silver's Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Long John Silver's Executives

CEO: James Patrick O'Reilly
CFO: Brian Scantland
COO: Brian L. Unger

Long John Silver's History

Long John Silver’s was founded in Lexington, Kentucky, in 1969. The company operates a chain of fast and casual seafood restaurants. As of 2011, the company operates as part of LJS Partners, LLC.

Early style restaurants were known for their Cape Cod style buildings and blue roofs. Interiors featured items such as wooden ship wheels, floors that looked like gang planks, thick ropes, nets, and sword shaped door handles. The name of the restaurant, hence the style, was a pirate theme, after the novel Treasure Island.

Today, the company has 1,200 restaurant locations worldwide and employs more than 8,400 people. Long John Silver’s was once part of the Yum! brands but was sold to a group of franchises in 2011.

Long John Silver's FAQs

Question 1: What is the phone number for Long John Silver's?
Answer 1: The phone number for Long John Silver's is (502) 815-6100.

Question 2: Who is the CEO of Long John Silver's?
Answer 2: The CEO of Long John Silver's is James Patrick O'Reilly.

Question 3: Who founded Long John Silver's?
Answer 3: Long John Silver's was founded by in .

{ 44 comments… read them below or add one }

Very Concerned November 23, 2018 at 4:27 pm

There’s an LJS in the Houston area where internal controversies run ineffectively on a continuous and consistent basis for the past two months. Despite my efforts with deescalated co-worker conflict techniques and several conversations with RGM including written documentation, there continues to be this blatant disrespect and dereliction towards LJS Policies and Procedures. Unfortunately, situations are escalating out of control at a rapid rate!

I’m concerned that my exposing of this aggressive behavior will have adverse effects which included retaliation. According to the RGM anyone attempting to complain on VOC Website or any other media WILL BE TERMINATED instead of conflict resolution.

It is with great displeasure and fear while posting this message. Ho

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Col. Robert H. Zannini October 20, 2018 at 10:44 am

We used to have a LJS restaurant in Montgomery but it’s been closed for years but it is still listed on your website. I wish you still had a store in Montgomery – Capt
D’s has a monopoly and I, for one, have always thought LJS was better. Maybe yo should consider another store here but in a different part of town – – specifically the East side.

Col. Zannini

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Cindy Furko October 1, 2018 at 8:58 am

We were at the Maumee OH store drive thru on 9-30-18, ticket 2857. We placed outr order at 5:13. No one came to the drive thru window until 5:45. They handed us our food. We handed them money and they said umm, thank you. We had to tell them we hadn’t paid for our food yet. Customers were coming from inside the restaurant, telling us to leave. No employees and manager had her kids behind the counter with her.

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Patrick brophy September 22, 2018 at 12:03 am

Ordered food in San Jose line person when into her purse got things out gave it to a person on other side of counter and she did not change her gloves. When we asked her to change her gloves she rolled her after that we asked for a manager she rolled her eyes and walked off. Then i asked for manager and after having to ask multiple times was told they are not here she even had little child at register taking order child that’s correct 8:55pm San Jose KFC long johns All tables dirty coke machine a mess condiments dirty as well

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Marie September 5, 2018 at 11:05 am

My husband went to LJS in Greer, SC on Wade Hampton Blvd. He had coupons that we got off the website. He ordered the coupon meals, but the cashier and manager had no idea where the coupons came from. When my husband took the bag and left, he said it felt ‘light’ so he opened it up and found that THE FISH WAS NOT PUT ON THE PLATTERS! The place was filthy; my husband said, “good thing you didn’t go with me, you would never eat there, and we are NOT going back!”

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neil wood September 19, 2018 at 3:22 pm

to you last weekend the wife and I ate at longjohn in Vandalia ill had always loved eating there .we where really not ready for it .we get there the place smelled like bad grease set down window sills full of dead bugs spiderweb there also . bath room bad place needed a good cleaning a a little paint.do you ever update the places or just pocket the money and never fix it up hope this helps did love it long ago thank you for your time

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EW HINDMAN July 31, 2018 at 5:24 pm

I lived in Louisville for 25 years and enjoyed Long John Silvers. Now living in Middleburg FL near Jacksonville. There are no Ling John Silver Resturant’s in our area. None in Duval, Clay or St Johns County. Closest Resturant to us is in Ocala FL. PLEASE PLEASE PLEASE open a Resturant in our area. Middleburg FL is a booming area & a site is being developed across from a new huge hospital & professional building that would be an ideal location for a Resturant.

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Brett Langley July 21, 2018 at 1:27 am

I can’t believe that my wife has two times in a row has gone to LJS on Twin Cities road in Galt CA, and got this reply. Sorry, we are out of Shrimp, and fish. But we have pot pies, and chicken.
What sort of business is this? Very, Very disappointed at the service. Fire people there please, as this is not what the service I expected
Can’t even fill your menu? What a disgrace. You’re losing more, and more customers every day with this service.

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donna Shook July 18, 2018 at 12:45 pm

the reviews say a LOT about how corporate trains, manages, responds to comments. this is very sad and I am sure that you may not even read/respond since what I see across the country shows that you really do not care. WHY NOT???? you probably make good salaries, get perks and profit from the labor of others but not willing to do what it takes to make GOOD BUSINESS SENSE. Maybe you should have been one of the companies that were featured on Undercover Boss. Those folks were rich and very few could function in the work environment and knew very little about business operations, customer service, quality performance. How sad. Exactly how are the ‘big office’ folks chosen? I have sent you a message regarding the store in our town of Pampa, Texas and would like to hear back from you. We are willing. ARE YOU?????

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Grace July 18, 2018 at 12:42 pm

so I went to the long john silvers located 603 32nd ave council bluffs store #31150 at 10:29pm as we pull up to the drive through we ask if they where still open the lady said yes so we ordered the 12p family meal 6 chicken planks and 6 fish fries slaw and 12 hushpuppies well the lady said that it will take 10 minutes but she said it like its goanna take ten minutes so basically leave that’s how she treated us so we said its ok we can wait so we waited thinking everything would be fresh well I get to my room which was like 2 minutes away or less and there is only 8 pieces4 chicken and 4 fish and 9 hushpuppies the food was so old and it seems like the re dipped it on hot oil to warm it up it was a mess nasty nasty old food even the hushpuppies where old so I call then the lady tells me can you call tomm so we can make it fresh then and I said to her why would you tell me it was fresh when it was not I was so mad any way so I told her I would call the next day next day I called around 2 pm and told her I would be stopping by around 5 30 to 6 pm as I was busy she said that’s fine just call me 1o minutes prior btw her name is Christine so I told her that I would show up and the order could be made as I wait so I finally come by the store and I tell her that I’m there to get my order I also told her if she could just make it all chicken because the fish from last night was so gross and I just did not feel like eating fish then she said NO I can only make exactly what you order after all the hell she put me through by giving me old food and making me come back the NEXT day she could not just give me all chicken any way I told her just give me my money back and give me your boss number and name well she gave me Troy as the name and a incorrect number on purpose I’m still trying to get a hold of them but I have not been able to talk to him I am very disappointed I have to give this restaurant a -10 not only that when I was there to pick up my order there was about 3 customers mad as well !!!

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martha britt July 2, 2018 at 1:52 pm

The Long John Silver location in Lawrenceville, Ga. is so dirty we will not go there anymore. When it rains there are buckets sitting on the counters to catch the rain from the leaking ceiling. Something needs to be done about this. It is not healthy or safe to eat there. From the previous comments from other people all across the country I wonder how you stay in business. I did not see a single good comment about your business. Why don’t you do something?

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John Estock June 22, 2018 at 10:56 pm

I get fish from the local Long John Silvers sometimes even though it is miles out of my way. I am writing about the one in Albuquerque at 4720 San Mateo. Today I went in and got 3 pieces of fish to go; this time the pieces were smaller than normal but seemed to be cooked the same length of time. In other words–overcooked. They were dry and hard as well as being 20% smaller. Seemed to be all new people there also. I can understand raising prices when you have to, but smaller portions that aren’t even cooked properly is how you will LOSE business, especially when it adversely effects the taste. You need to do something SOON. If I get the same experience once more I will no longer be one of your customers. Thanks.

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Tresea L Leach May 10, 2018 at 2:15 pm

Just got disappointed in our meal we ordered two meals no slaw or hush puppies and left out our two pieces of fish all I see in my box one piece of fish nothing else no fries either what kind of restaurant doesn’t pay attention to the customer orders I will never eat y’all food again just wasted😗

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Pam Meehan May 4, 2018 at 9:23 pm

I get horrible in service Salina,Ks.Often it is wrong and tonight when I was trying to get a
replacement the man was rude even though manager had told me to come back.

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Dennis April 17, 2018 at 4:54 pm

Well the one in altus oklahoma the general manger Patricia Shelby and the shift manager Sandra rant smoke weed and take pills while at work so it wasn’t a good experience

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John Scarborough April 12, 2018 at 7:58 pm

Please open a restaurant in/near Towson, MD !

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Kevin Thornbloom April 8, 2018 at 10:32 pm

My wife and I went to Long John Silver’s in El Cajon, California. The Store # is 31091 and the address is 270 Fletcher Parkway, El Cajon, Ca. 92020. The manager on duty was a woman named Jasmine. The overall experience was probably a 1 out of 10. To start off the store was in great disrepair. It needs a lot of maintenance, (woodworking and painting, etc.). There were huge potholes in the parking lot. We both went into the restroom to wash up before we ate. I had to get out of there fast because of the horrible smell. It wasn’t a fecal matter smell. It smelled more like a bad or old plumbing or a porta potty. I probably would have vomited had I stayed in there any longer. My wife also mentioned the same type of smell from the women’s restroom. The smell actually extended beyond the doors of the restroom.
Now, on to the food. My wife ordered the baked cod/shrimp platter. From her first few bites she was noticing that something didn’t taste right. My wife was trying different things to try to ascertain what part of the meal was the problem. She was wondering if the fish was not cooked all the way. It definitely was not hot. After several bites of the fish and eating 2-3 of the tiny shrimp, she couldn’t eat any more. She was feeling nauseous. She took the meal back to the counter and tried to explain that there was something wrong. The manager, Jasmine was very rude. She accused my wife of eating most of the food and then trying to get her money back. She said that she would re make the fish and leave the sauce off as that might may have been the problem. By this time, my wife was so sick that she could not eat anything else at that time. Jasmine said that we could get 20% off of our next meal. Are you kidding me! We would have to throw away a $12 plus dollar meal and only get 20% off on a later meal. What kind of customer service is that? Jasmine was very short with my wife and not apologetic in any way. She was more accusatorial in her responses.
Upon leaving the restaurant my wife vomited several times. She was sick for at least an hour after the ordeal.
I think that we should have at least been given a full refund for her meal.
Thank you very much for your time
Kevin and Debra Thornbloom, (619)258-0010, email kevinthornbloom@ gmail.com

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Shianne B. March 31, 2018 at 4:42 pm

I have been an employee of Long John Silvers in Edmond, ok Since April of 2014. Yesterday I was attacked By a Shift leader That has previously been arrested on the premises for Drugs. The dispute started over an incident that happened the previous Friday where I watched this same shift leader take a fifty dollar bill out of my register. This is not the first time my drawer has come up short when working with particular person. The Store manager is aware of this misconduct but has yet to seek disipilinary actions. I have been unsuccessful in trying to reach the area manager to resolve and discuss this matter. I enjoyed and learned a lot working for long Johns silvers. all in all it was a great place to work.

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Karen Estep March 25, 2018 at 3:35 pm

To whom it may concern.: I am writing for my dad who is an older gentleman, who doesn’t have a computer, and can’t hear good on the phone. Within the last month, my dad went to Long John’s Silver’s 2 different times and ate the fish. Both times he ended up feeling sick. He lives in Antioch C.A. He ate at the Long John Silver on 8th Street in Antioch C.A. Now, I am sure there are procedures in place with the time frame of when the oil gets replaced when cooking the fish. I don’t know if this restaurant is going by their rules or not. I think this place needs investigated to see if it’s even up to code. It needs a surprise inspection done. I know my dad will not go back to the restaurant in fear of getting food poisoning. Sincerely, his daughter .

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Roger McCasland December 11, 2017 at 1:13 pm

The LJS store on 4th St in Lubbock Tx is a run down dump poor lighting ceiling tiles falling out and dirty floors and tables. I say this but the food has always been good when they have it to sell. Most time they are out of something like fish or coleslaw or clams, tarter sauce, shrimp sauce something minor like that. I get Coupons on my I-phone for deals on food but the last time I went in we were told they no longer take coupons on a phone and all coupons must be printed out. Not everybody has a printer hooked to there Smart Phone. Why is it I can go to concerts and fly on planes but can’t eat with a digital coupon.
Roger McCasland
Lubbock, Texas 79416

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Edward K Abbott November 25, 2017 at 10:33 am

Unfortunately, we in the Macomb County area of Macomb Township, where there are more people, higher incomes and greater growth then any area that you can find a Long John Silver’s franchise now, do not have a location to visit. It is beyond me why a company would ignore such a hot bed of business such as Macomb Township, Chesterfield or Clinton Township as well as New Baltimore and Utica, Shelby and Sterling Heights? There is a massive growth taking place here with Cabella’s and now we hear Ikea is coming , no
LJS? This needs to change

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Duane November 14, 2017 at 1:49 pm

For starters we were trying to order from Long John Silvers as the sign outside indicated this was where we were. There was no menu for LJS in the drivethrough. They told me I had to come inside to view the menu. I came inside and placed the order. Drove off and noticed no condiments at all. Came back to the drive through and requested the condiments. I had to ask for untensils and knapkins. We reached our destination in 10 minutes to find that the food was not only cold, there were no hush puppies in either meal. I did not have an issue with paying the $18.38 for the meals if they were quality food and were complete as what I paid for. No one there smiled, greeted us, said thank you or even offered to sell me something to drink with our meals while I ordered. Even when I came back for the second time through the drivethrough there was no greeting, apology or anything. All we got was (I guess it was a manager) asking the window employee why she was giving us condiments. He didnt look very friendly either. In fact he had a scowl on his face as if we were bothering him. This visit overall was a complete failure on behalf of this company. I am not impressed at all and may never return. I tried to call the location but the phone number listed is not correct.

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Jeff November 7, 2017 at 8:52 pm

Just had the family 8 piece meal, the store in Alamosa Co had no other sides than Cole slaw, and fries. The fish was non existent inside, all breading, in fact 1 piece had no fish whatsoever at the one end, almost half of the entire piece. It was pathetic, we had a coupon, and if the coupon was free we will never go again. Threw half the meal out.

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margie September 26, 2017 at 4:12 pm

no longer will pick up food from Long John Silvers. Went thru the drive…and order 1 piece of fish and 1 order of small shrimp. When I got the order, the food was no longer in boxes but put in the 1/2 size pouch that fries are put in. All the food had fallen out and was in the bottom of the plastic bag. Then to add insult to it, the cashier picked up the condiments with the ungloved had she had just handled money with and toss it in the bag on top of my food. I complained to the manager and asked that he replace the meal. He said that was how the were trained to do it and handle the food….he would not be able to replace the food.
So long Long Johns. I am calling the Health Department. The location was on Manchaca and Ben White in Austin, Texas

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Jean September 16, 2017 at 1:03 pm

we would like a new Long John Silver on the north side of Sioux CITY Ia much in need of fast food or sit down restaurants we love the food but have to travel to far side of the city to eat there please consider one have a empty Pizza Hut building ready for you to move in…other fast foods are going to build there too

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Rosemary Anderson September 7, 2017 at 1:38 am

LJS Kissimmee, FL
I’ve been going to this location since the 1980’s with my Mother who is now long gone. We both loved the food there and she always considered it a treat when I would pick her up for lunch. Little has changed since. I don’t think a table or chair has been replaced in all that time. Don’t get me wrong, the food is still great, otherwise you could count me out. But really… this owner doesn’t go for spit and the place looks it. Soda machine has been broken for over 6 MONTHS, every table wobbles and chair holes are covered in tape. Condiment bar looks like something out of a 1950’s kitchen and not always working right. You couldn’t see through the windows for years as the insulated glass was fogged over. The sign in kiosk wasn’t working more than half the time and now they pulled it out all together. So what’s the point of all your club alerts if you can’t use them? I’ve lost all my credits and deals. EXTREMELY FRUSTRATING!!!! So why not eat my fish at home? I live over an hour away and I don’t eat and drive. If I had another location I would go there but I don’t.

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Della August 24, 2017 at 5:11 pm

I was wondering why we don’t have any long John silver’s restaurant in Scottsdale az.also why is it so hard to. Contact your Corp office by email.thank you

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Jerry L. Harris January 21, 2018 at 5:51 pm

On February 21, 2018, I accessed the Long John Silvers’ website and printed a coupon to use for purchasing a meal at the local Oak Ridge, Tennessee, store. After arriving at the store it was pointed out to me that the newly printed coupon was obsolete, having expired on December 31, 2017.

How did I make that mistake?

I went home and rechecked the website and discovered that all available coupons carried the same obsolete expiration date. It wasn’t my mistake, it was yours. I was just careless in not checking the coupon closer prior to trying to use it.

Fortunately, there were plenty of other restaurants from which I had to choose. Maybe if you ever update your website I will try Long John Silvers again. I would have thought that an organization your size would have done a better job of “taking care of the little things”.

Jerry L. Harris
Oak Ridge, Tennessee

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Jennifer Moran August 10, 2017 at 7:22 pm

I am contacting you with some concerns I have about my visit to Long John Silver’s this evening. On the Contact Us page on the LJS site, it will not accept the store number (even though I am inputting the same number on the receipt and the website) which is 27801. It is the location at 15255 Wallisville Rd in Houston, TX. It would not let me use the link to email on this page also. I am wondering why this store number is not working on any place it is supposed to be inputted in. I would like for you to pass this on to who it needs to go to.
When I went to the drive thru earlier to buy dinner, it was pouring rain and thundering. I was very frustrated because there was no cover and protection from rain over the drive through board. Water poured into my car as I tried to order. I then pulled up to the window and there was absolutely no cover on the drive through window. I was soaked and the drive thru worker was getting soaked. It is a diservice to your customers (and employees) not to have a cover over both the drive thru board and the actual drive thru window. My form of payment got wet, my arms got wet, my car got wet, and the bag of food got wet. This needs to change. If “LJS Cares” is true, they would make sure that there was a covering. My second concern was the fact that at the drive thru board I placed an order for L6 with fries and corn (it comes with 2 sides). I get to the window and the lady tells me they have no corn (this happened the last time I came to this same place about a week ago) and I ask her what sides I could have. She says coleslaw or extra fries (as rain is pouring in my car). I don’t want coleslaw and I sure don’t want extra fries. I do not understand why if corn is on the menu they are always out. There should be more than those two options since corn doesn’t ever seem to be there. I ended up getting the extra fries but throwing them all in the trash because that is way too many fries for one person. Upon looking at my receipt, I got charged an extra $.20 for corn I did not receive. Its marked “Rg Corn upsell”. I did not notice that until I left. This whole experience was horrible and I need to make sure corporate is aware of the issues. As far as customer service and the friendliness of the worker, it was alright. She wasn’t rude but she sure wasn’t friendly. In her defense though, it can’t be easy serving food getting wet everytime the window is opened and people being on edge because water is coming in their car and belongings. I couldn’t do the Contact Us on the website. On the receipt it says “For a Chance to Win see back of receipt Survey Code: 62781038-1000-2513”. However, the back of the receipt is completely blank. There is no information on the back because there is absolutely nothing on the back. This is my second bad experience at LJS in the past week and I am very disappointed. The address of the store I went to is 15255 Wallisville Rd, Houston, TX 77049. The date of service is 8/10/2017. The time was 5:04:26 PM. The amount charged was $9.86. Cashier was Rickkeyshia. Order number 369022. I would like a response to make sure that this is addressed. Thank you.

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Carol August 7, 2017 at 11:16 pm

Store closed early and called the other store and was told they were open so I drove to the south end restaurant to order and was informed there would be a 10 to 15 minute wait I said fine so I started placing my order then informed no sides I said fine I would have fries and fish he said ok anything else I said yes I was ordering another 8 piece with fries but only wanted 4 fish and 4 chicken I asked I do get hush puppies with both orders yes then since I was still going to wait for my orders he told me they were out of hush puppies 2 employees were setting out side and also on their phones never have corn when I go they are always out it’s not corn on the cobb anymore so don’t know what the problem is they say they are open till 9:00 not 8:10 one close early and one don’t have anything after informing me that they do tired of running from one part of town to the other not the first time I think there is to much playing time and someone needs to check their inventory for their ordering cause apparently somebody not doing inventory

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Natasha July 24, 2017 at 9:56 pm

Very disappointed. I went to long John silver I was so hungry and I was traveling out of town. Got my food and left because I needed to get on the road. The fries were so hard and disqusting and the hush puppies were hard as rocks I couldn’t even bite. The chicken was ok but u can tell everything was not fresh and have been sitting for a while. If I wasn’t so far and in a rush I would of went back and got my money back

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Laura Day June 23, 2017 at 12:46 pm

Why do you put pieces of plastic in your fish. Or what is it

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Carolyn Moore July 18, 2017 at 12:08 am

Laura Day could you please contact me regarding the plastic in your fish. I also had plastic or glass in my fish. My email is osidergirl at yahoo.com

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June Ellison June 21, 2017 at 12:00 pm

Sighed up to receive the free fish meal, have not received the coupon

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JEREMIAH GRANT June 21, 2017 at 2:30 am

I don’t have a complaint, I just wish you all would consider reopening a LJS in Corsicana, Tx we really miss your delicious Fish.

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Barbara May 27, 2017 at 6:49 pm

I would like to file a complaint against the Long John Silver’s restaurant in Matteson Illinois I’ve been there for the past week and I have been serve stale food this is ridiculous and someone need to go in the store and get better employees also when I went there was only two employees running the whole store everybody else called off so I had to sit in the Drive-Thru damn near 30 minutes ridiculous. Can someone please get in contact with me cuz I would like my money back.

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Deborah Crumbley May 19, 2017 at 9:20 pm

I absolutely love Long John Silvers! I wish there was another location close to me. But unfortunately the only one is the following:
5636 Sunset Boulevard, Lexington, SC 29072Phone 803-359-3018
Store Number H665011

My husband and I frequently went to this store in the past, at least once a week, sometimes more. I will not ever go back.

We went there today around 6:45 pm. The store was not overly busy. I went in and walked to the counter where the employee “Alexus” was standing behind the register. No greeting, no nothing but a glare from her. I waked up and stated that I had 2 orders. She said,”what do you want”.
I began to give her my order when she stopped me and told me I have to speak louder she can’t hear me. So I spoke loudly and ordered the 8 piece family meal and specified that I wanted the Long John Silvers with all fish and macaroni and cheese and French fries as the sides. I also ordered the 2 pc chicken plank meal, in not sure of the number it was on the menu. She told me the total of $28.23. I gave her 2 twenty dollar bills. She became upset when she had to give me change back because there were no $1 bills in the drawer, nor were there enough quarters. She began cursing under her breath but managed to come up with enough change.

Then she started to walk away and I said “excuse me, I have 2 orders “. She turned around and said “that was 2 orders, you ordered the 8 piece fill up and the L5”

I then said that I did not order the KFC fill up, I ordered the 8 piece long John silvers family meal. She then told me that I did not order that. Then she left to go get the manager.
When the manager came up, she asked what the problem was. I then told her that I ordered the ljs meal not the kfc meal that was rang up. She attempted to correct the order in the register and then said “nevermind ill just give you what you ordered and not change the price”.

Alexus came back to the counter and with an extremely nasty attitude said, “you got what you wanted you can move over and wait for it now”.

I was kind of stunned with her and her attitude. I then said that I still had a second order. She rolled her eyes and once again said”you got what you wanted, the manager is giving you what you wanted “. This girl was so nasty to me that I then told her nevermind the order, cancel it and just give my money back. After being treated that way there was no way I was going to stick around.

Alexus then walked away and went to the other side of where they were preparing the food and said ” now she wants her money back”. I heard her tell another employee “I had enough of her attitude and I’m not going to wait on that XXXXXX”.
The store manager didn’t even come back up, this time the assistant manager came up and did not say a word, just picked up my receipt from the counter and the change I was given and voided the sale and gave my original $40 back.
No more words were exchanged.

This was unacceptable. I have worked as a District Manager for 17 years and never have I received such horrible customer service.
What upsets me is as I stated at the beginning, I love Long John Silvers and this is the only one near where I live.

I will not ever go back there. I do not deserve to be treated that way. I only went there to get take out dinner for my family. She kept stressing that I got what I wanted…isn’t that the whole point of ordering your food and paying for it??? It should not be considered a privilege to get what you order!

I just wanted to tell her that if you hate your job so bad, you should find another one and not take it out on your customer. Your customers are the only reason you have a job here in the first place.

I apologize for the lengthy complaint. I just wanted to paint the picture for you of what I went through and how terribly I was treated by your employee in your restaurant.

I wish I would have thought to ask for the district manager’s phone number before I left. I was just so upset I wanted to get out of there.

Sincerely,
Deborah Crumbley

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Marilyn May 9, 2017 at 10:26 am

Pissed off at Ellettsville Long Johns….Went Sunday night around 9pm to grab some food and there suppose to be open until 10pm…Pretty bad when the workers see you and don’t want to wait on you..I guess next time I will just go to the other one on West 3…And I called and today to talk to the manager he act like it was not a big deal..So people if you want fish at nite you better just go to West 3 to get waited on NOT Ellettsville Long Johns.

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Marilyn May 9, 2017 at 10:15 am

I went to Ellettsville Long John Silver Sunday nite @ 9;00pm and no one would take our order in drive thru…The workers seen us …And there hours are until 10pm …Nothing like stopping to get a bite and the workers seeing you and wont wait on you when there still suppose to be open…I guess next time I want fish I will go to West 3 to get it..Pissed off lady

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Cheyenne miller April 16, 2017 at 7:26 am

how can i get the number to corporate office for Long John Silver’s I would like to do plant on tammy she have put her hands on me and push me out of her way over a hambuger i mess up on that day i work at long john silvers incalester oklahoma i wanting to report her she is the boss there how can i get the number too where i can do it you can contact me at 918-424-XXXXX thank u

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Pat March 16, 2017 at 12:00 pm

I have been trying to purchase the FRYED COD which LJS advertises !!! The people working at the LJS store in St. Clairsville, Ohio, informed me that fried cod would be available at the beginning of Lent !!! Here it is the third week into the Lenten season and still no fried cod is available !!! What is the trouble Why can’t I purchase the cod WHICH YOU ADVERTISE!!!!!

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My Name February 9, 2017 at 3:52 pm

Their corporate phone number will kick out any person who attempts to call them. That is terrible customer service.

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Bonnie Doyle January 30, 2017 at 4:28 pm

I’d like to file a complaint, please call my home number at 404-207-XXXXX

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Dennis Nader July 30, 2016 at 10:50 am

Hi,

Years ago the LJS location in Pleasant Prairie, WI burned down. It was never replaced. Kenosha/Pleasant Prairie is the fastest growing area in the state. You guys are missing out. What’s the problem?

I recommend you look into Kenosha as a location for a new restaurant. You won’t be sorry.

Thank you,

Dennis Nader

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