LifeLock Corporate Office - Corporate Offices & Headquarters

LifeLock Corporate Office

How would you rate your experience with LifeLock ?

[Total: 1    Average: 1/5]

LifeLock Corporate Office Address

LifeLock, Inc.
60 E Rio Salado PkwySuite 400
Tempe, Arizona 85281

Contact LifeLock

Phone Number: (480) 682-5100
Fax Number: (888) 244-9823
Website: http://www.lifelock.com
Email: Email LifeLock

Executives

CEO: Scott C. Taylor
CFO: Donald Blach
COO: Michael Hargis

LifeLock History

LifeLock was founded in 2005 by Robert Maynard and CEO Richard Davis.  The company was founded after Maynard alleged his identity was stolen and used for to acquire casino loans.  This story was eventually called into question and Maynard resigned from the company.

The company has successfully used the marketing strategy of posting the social security number of CEO Todd Davis on billboards.

In 2008, the company partnered with TransUnion to provide customers with instant notifications of possible identity theft.

In 2010, the company was fined $12 million by the FTC for deceptive marketing practices.

In 2012, the company went public.

Today, LifeLock is the largest identify theft prevention company in the US.  They currently offer 4 different identity protection plans.

 

{ 9 comments… read them below or add one }

Peggy lea October 10, 2017 at 4:26 pm

My experience has been terrible with Life Lock. I started 9/10/17. I had to literally go through email to sign up for LifeLock due to the wait time to talk to representative. Your wait time could be anywhere from 30 to 60 minutes just to speak with someone. I talk to two women at LifeLock neither one of those people documented anything that I had told them. I spoke with a Debra, The only person that actually seemed like they cared. LifeLock advertise’s these beautiful commercials. That makes you feel like you will be protected and that you’ll be safe. The only experience that I received from LifeLock is a headache and stress. I was never really informed that in order to be monitored I had to put everything in my self through the website. So the whole time that I was on LifeLock. There was nothing being monitored so therefore I was paying for something that wasn’t even getting. I was never really informed that in order to be monitored I had to put everything in my self through the website. So the whole time that I was on LifeLock. There was nothing being monitored so therefore I was paying for something that wasn’t even getting. This company should have been prepared for the call valium because of the 148 million people that were breached. They have made tones of money and got a lot of customers but if their service their providing is like so many of these people are complaining about. They will lose the people they’re signing up as quick as they got them. I will never recommend this company to anyone.

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Bonnie Pond September 22, 2017 at 5:27 pm

My husband and I both received telephone notification alerts yesterday about our accounts being accessed in an attempt to open a credit account or change an account in our names. When I attempted to use your customer service “robot” to find out about this, I got NO help whatsoever.

When I tried to login to our information online, I got a message saying that either the user name or password was incorrect. Tried several times but still couldn’t get in. There was a message saying that if I forgot my user name/password to click, so I did. Received a message that we would get an email in the next few minutes to reset the name and/or password. No email ever came. I tried this TWICE! Since no email was received, we have no way to reset the name and/or password for our Lifelock account. Therefore, we have no way to check our account for fraud alerts or anything else.

Since we can’t get login to our account we also can’t submit a support request.

I tried calling the new customer sign up number in order to speak to a human being instead of an automated representative. I explained the problem to the representative and asked her to please connect me with a live customer service representative who could assist me with the problem. She said she would but instead connected me with the same useless automated “customer service!”

In frustration I searched the internet trying to find a number for a human customer service representative at Lifelock but after going through several pages of information, I’m beginning to think such a number doesn’t exist.

We have been Lifelock customers for many years and in the past, we’ve actually received decent service. We are incredibly disgusted and disappointed with what passes for “customer service” at your company now.

Since it is impossible to get a human being on the telephone, I’m hoping that a human employee at Lifelock actually sees and responds to this complaint ASAP.

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Mario Brooks May 23, 2017 at 10:56 am

Mario Brooks Att Of Law States Of New York About My Client DEAN C WILLIAMS Had ISSUED With Representivate Pass Few Day About GIFT CARD .Sent In He E-Mail On The 17th 2017 May That He Was Told About It I ASK.My Client To They Had Put Refund On He Card Ending Back #7978-#1500-That Was Closed 2 Month Ago WellsFargo Amount Of $6.51-WellFargo That Was Closed That Under Investigations.Citi Back Is Active Account Ending #7978 Amount $18.49-We Will Investigation This Matter Allow This Happen In Futher Of My Client About This Issued Mislead On Life Lock Account

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Aaa April 7, 2017 at 4:37 am

You guys need to come up with some tv ads they insulting the workforce of America

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Dee Thomas April 25, 2016 at 2:33 pm

As an advertiser on the Rush Limbaugh Show, you need to know that Rush continues to be overly supportive of Cruz at the expense of Donald Trump. Rush has become SNARKY and demeans the Trump Supporters who he calls “Trumpists. For this reason I will NEVER use your service as you continue to support Rush. Rush continues to try to explain RNC corruption as if when he explains it, it will seem palatable to those who think the RNC and Cruz are cheating.

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Susan Welton May 6, 2015 at 7:54 pm

Your hyperlink to unsubscribe@lifelock.com does not work, nor does trying to email to this email address via my gmail account.

Please remove me from any advertising lists that you have, including standard mail.

I signed up for your service and cancelled within the hour, because I received abysmal customer service. The man who spoke with me was extremely rude and took absolutely no ownership of my issue. I was trying to fill out the form with my financial information, and experienced some problems with your site. He said you weren’t responsible for that. Really?!

Susan Welton
* W. Princeton Cir #813
Broken Arrow, OK 74012

adai**n@gmail.com

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Tom Brettschneider September 18, 2017 at 5:11 pm

My wife and I have paid $9.00 each for a number of years. During that time, I called Lifelock to ask if they needed info to monitor our accounts. I was told no, they had everything. Hard to believe but they are the experts. So with the Equifax breach, I went on line this time, could not call anyway, long hold, and found out they have no info on our bank accounts or credit cards. So if you use this service be sure to go on line, do not trust the people on the phone.

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ALFRED ETCHELLS December 1, 2014 at 1:46 pm

Today I called to ask if the payment date could be pushed forward to 12/10/14 and the customer service said that the payments are automated, I spoke to Susan at 11:33am mountian standard time, and she said the same. If lifelock tries to take out the money from my debit card,my rent payment and car payment will bounce, plus I will get insufficient funds charges. If the represenative manually took my information and put it in the computer, then something should be able to be done manually to STOP the payment from going through.

Because of this, I ended up cancelling my account. The part that really upsets me VERY MUCH was according to your represenatives, and supervisor they can’t stop the payment from processing.

It would seem, if I am paying for the service for credit protection, and the profound importance of your services……this is one bug Lifelock needs to work out within. To be able to adjust the annual payment date.

Respectfully,

Alfred Etchells III

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Gary Abraham December 9, 2013 at 2:12 pm

I am 72, retired, after having spent 45 years in sales. I want to help you grow your business and to use the best approach/methods toward retaining your customers. First, your product is not physically tangilble, so, you need to stay connected to your customers in some tabible way…perhaps a monthly/quarterly newsletter, like the one I receive from local vendors…you could thank me again and again, you could congratulate me on protecting myself and my family, you could give stats on how many new customers signed up and how many crooks you helped catch…cheap (as possible) paper and print…if not this, then develop something that keeps you and the customer in an active relationship. Secondly/Lastly, when a customer wishes to cancel their service, DO NOT do anything whatsoever to alienate them, like put them on-hold as a matter of policy, so they are forced to listen to your fearful presentations….these customers “MIGHT” come back, and they talk to friends and family…don’t take what was otherwise a good experience and turn it into a hassle/inconvenience for the customer, don’t make it a threatening experience…you never know what might happen the next day, month, year…a friend or family member gets ripped off, or I feel regrets, whatever…don’t make my exit so hateful that I would never think about returning.

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