LensCrafters Corporate Office - COHQ

LensCrafters Corporate Office

How would you rate your experience with LensCrafters ?

[Total: 22    Average: 1.9/5]

LensCrafters Corporate Office Address

LensCrafters, Inc.
4000 Luxottica Place
Mason, Ohio 45040

Contact LensCrafters

Phone Number: (513) 765-6000
Fax Number: (513) 765-6294
Website: http://www.lenscrafters.com/
Email: Email LensCrafters


Date Founded:
Founding Location:
Number of Employees:


CEO: Eric Anderson
CFO: Joe Pflanz
COO: Seth McLaughlin

LensCrafters History

LensCrafters was founded in 1983 by former Procter & Gamble manager E. Dean Butler. Butler sold the company to United States Shoe Corporation in 1985 but remained as president and CEO until 1987.

The company is an international retailer of prescription glasses, prescription sunglasses and contact lenses. LensCrafters originally had just a single store in 1983 but now has more than 850 stores throughout the U.S., Canada, Hong Kong, Puerto Rico, and more than 90 locations in California alone.

LensCrafters is a subsidiary of Luxottica, which is the largest eye wear company in the world and is based out of Italy. Luxottica saw increased revenue in 2014 of more than 18%, fueled by demand for Ray Ban brand sunglasses in particular.

{ 22 comments… read them below or add one }

CAROL SULLIVAN February 12, 2018 at 8:40 pm

Stay away from the Burlington, MA LensCrafters store. They are rude, arrogant and self-righteous. The manager, Elizabeth, speaks over all the customers, driving them out of the store never to return. There is never an opportunity to say a word…she is absolutely correct in everything she states…everything is BLACK AND WHITE!!! DO NOT PURCHASE YOUR GLASSES AT LENSCRAFTERS…YOU CAN DO MUCH BETTER THAN THESE SWINDLERS WHO SPECIALIZE IN DECEPTION.


Gabriela Droz December 4, 2017 at 11:53 am


My name is Gabriela Droz, and I am a Student Worker for Student Services at The Art Institute of Pittsburgh. Every quarter we have Portfolio Show and we invite Company’s to come and see graduating students and their projects. I have this information in my system: harold_burson@ nyc.bm.com, if is not correct I will update new contact information.


michael gillespie November 21, 2017 at 7:08 pm

I purchased 2 pair of glasses from a Lenscrafter location in a Macys store here in Peoria Arizona.
After 2 weeks I received 1 pair. They were the tinted sunglasses. It took a 3rd week before I received the regular everyday pair of glasses.
Well the sunglasses were wrong. The bifocals was too high on the lens. I returned them, to have them redone correctly. That was 16 days ago.
Last week I called and the rep there said they were in. Upon my disbelief they were the same pair that had never been sent back.
The customer service is shall we say less than acceptable. Waiting on hold 2 times for over 18 minutes each time.
I will not purchase from Lenscrafter again.


michael gillespie November 22, 2017 at 6:23 pm

So after waiting days again. I called them. Still no glasses. The agent on the phone “Abraham” said he would contact the Dallas lab. Get status and call me back.
Well??? I guess I can’t call him ” Honest Abe” no call back. No update.
I am gonna post on social media .
( Stay Away from LENSCRAFTERS )


Marie Hammond October 19, 2017 at 1:39 pm

I have been waiting for an order that was placed at your Garden State Plaza Store located in Paramus, NJ on 9-29-17. As of this date (10-19-17), I still have no glasses or an update .


tim carroll October 16, 2017 at 1:16 pm

I purchased a pair of Ralph Lauren eye glasses in December, 2016 from your store in Apple Blossom Mall in Winchester, Va. I returned to your store 5 or 6 times this year for adjustments because the glasses were always too tight. The adjustments have done little to make them comfortable.

On October 14, 2017 I went in for my annual checkup with my eye doctor, Thomas Keenan, at his Woodstock, VA office. I explained the ongoing problem I had with my glasses and he looked at them and said they were too small and that I needed larger frames (and presumably lenses).

The next day, October 15 I went back to your store in Winchester. I explained the series of events to the Branch Manager named Colleen. She was pleasant but told me there was nothing she could do except perhaps give me a 50% discount on a new pair. She adjusted the glasses again, but they are still uncomfortable.

In summary, I was sold a pair of glasses and frames that were too small. The frames are a size 55. I have another pair which are size 57 and fit better. However, these frames are not available in a larger size according to Colleen. My opinion is that the salesperson at the time, a fellow named Chris, knowingly sold me an expensive pair of glasses knowing they did not fit properly and were not available in a larger size in order to complete a sale (and commission ?) of an expensive item.

I am requesting a new pair of similarly priced and properly fitting glasses at no charge to me. I understand the 30 day return period has concluded. However, I should never have been sold these glasses in the first place since they did not fit properly and now as I understand it, they never will. This is not just my opinion, but the opinion of my eye doctor also.

Thank you and I await your reply.

Tim Carroll
(804) 461 – XXXX
Woodstock, VA


Gail M October 16, 2017 at 10:37 am

I purchased a pair of glasses almost a year ago from the LensCrafters located in Corpus Christi, TX in the La Palmera Mall. I have not purchased glasses in quite some time because I typically wear contacts all the time. I had no choice because I had an ulcer on my eye, was being treated by my eye doctor and could not wear my contacts. I thought I would go ahead and get transitions lens along with progressive and purchased frames that I loved. Total cost- well over $500.00 with my insurance. I did not purchase the protection plan because I take very good care of everything I own and have never had a problem.

A few months ago I noticed spots on the right lens that would not come off. I finally made it into the office and was told by the representative that I first spoke to that I had cleaned them wrong, I didn’t use “the spray” and I caused the problem. It was going to cost me more than $400 to replace my lenses (without progressive). I was never told I had to use a spray to clean them. I always used the cloth that came with my glasses. Sometimes I would use water, but nothing else. I couldn’t figure out why if I had caused the problem why it was only on one lens. I asked to speak to the manager and she told me a totally different story as to why my lens had spots. She stumbled in her comments and almost admitted that it the protective coating on that lens was improperly applied. This is what I suspected all along. My glasses are less than a year old. I don’t wear them all the time. Most of the time they are in my case. After paying over $500 for a pair of glasses and within a year they are defective, this is very upsetting! I told that office that they just lost a customer. I hope someone from corporate can get to the bottom of this and help me.


Malu September 17, 2017 at 2:39 pm

Been going to lens crafter in Northridge mall since 2004. Never had a bad customer until now. Her name is Sesy. Very bad customer service and very rude.


Jeffrey Ross September 15, 2017 at 10:42 am

I recently purchased my first pair of glasses so I had no clue of what it entailed. My glasses where badly damaged during Hurricane Irma, when power was restored I went back to the store I purchased them from to get replaced / repaired. I was told since I didn’t purchase warranty I would have to come out of pocket for more than I originally had to (first time used vision plan). With this being the first time I ever needed glasses I wasn’t aware of the option to purchase warranty as I thought they would be covered. Yes its my fault for not purchasing but I was never offered the option. I purchased these glasses the end of July, here it is the second week of September after a devastating hurricane and I need to come out of pocket to see along with trying to fix my house so I can live. No fun.


Jessica Kelley August 20, 2017 at 4:49 pm

Good Afternoon!

My visit with Lenscrafters at Northgate Mall in Hixson, TN started off phenomenal! Great customer service, help with choosing which frames, and the works! I had no doubt that I was in great hands with this location. I chose and ordered my glasses on July 28th, 2017. I’ve anticipated their arrival from the day I placed my order.

I was extremely hopeful starting on day #10 (Quoted 10-14 days) when I called to see if they had been delivered. They had not yet. Alright, well, same thing through to day #14. I was frustrated, but understood that it was out of the locations hands considering they were waiting for them to be shipped. On day #14, the young lady reminded me it was business days they were counting. I called on the 14th business day, if I’m not mistaken, and the young lady had informed me that they indeed had received multiple shipments but had not so much as opened the boxes because she’s been really busy and left alone to handle the store. As much as I can sympathize and understand her position, it left me with zero patience for whomever is managing the location. I’ve had my employees call daily for me to avoid anymore interaction with the employees at the store. I will be there Monday to speak with a manager about the entire situation. This is completely unacceptable. It is now day 23, business day 15, and still no glasses, nor any reassurance that they’re making any genuine efforts to locate them whether they’re in the store or tracking them to the store. I want to thank everyone that made me feel so welcomed when I initially purchased my glasses. It’s important for that level of customer service to be continued throughout interaction with the customer.

Best Regards,

Jessica Kelley


Catherine August 14, 2017 at 10:21 am

Good morning,

I am writing in reference to the team in the Lenscrafters store at 8309 Glades Road (on the corner of Glades & Lyons).

I have been struggling to find the time and money at the same time to buy my 13 year old son glasses. Two weeks ago, he was visiting his father in Chicago and broke his frames; his dad bought new frames to fit the old lenses (from 2015). Given the lack of selection with trying to fit frames with his existing lenses, he ended up with poorly fitting glasses. Because of my limited time, the only appointment I could get him was yesterday (Sunday) at 3:00pm. Our exam appointment ran a little late and the store was going to close (at 5:00) before the new glasses were ready.

His first day of school is today (8/14) and it was so important to me that he feel confident and look great, so I felt terrible that I hadn’t planned properly. We left with a promise to pick up the glasses on Monday evening. After I had taken my son home, the store called, a few minutes after 5:00, to say they would stay open for me to come pick up the new glasses; I was running errands in another part of town and it took me about 25 minutes to get there. When I walked in, I was met by three smiling faces–the team was so happy to do this for my son and didn’t mind staying late. I immediately started crying.

The hardest part for me as a financially struggling mom is not being able to buy my son the things he needs in a timely manner–and this situation made me feel so inadequate.

Your team totally saved the day and made me feel like I had been able to “come through for my son.”

Their empathy and kindness was beautiful and meant so much to me.

Please pass along my forever thanks to them.


Bobby’s mom


Darren July 20, 2017 at 12:29 pm

Looking at all of these negative remarks made me feel bad for not posting this a while ago. About a year ago my 7 year old son wrecked his bicycle and ended up with a trip the ER and a concussion. In the process he destroyed his glasses. He has a very specific prescription that usually takes a decent amount of time to order and receive. I want to the location in Carrollwood in Tampa with the broken glasses in hand and not only were they able to match up the same brand of glasses but the ophthalmologist that was working was able to recreate his prescription in under 2 hours…..I always wanted to say thank you….


Dr. Vanessa C. June 2, 2017 at 1:17 pm

I visited a LensCrafters store in Burlington, NC three weeks ago to get an elevated pair of readers. I was given an eye exam and was then sold a pair of progressive glasses for $562.84. I have NOT be able to use the glasses because I can’t see while wearing them. I took them back on 5/30/2017 and explained that the glasses are completely USELESS to me. The sales person told me that progressive glasses are for those who do not like taking their glasses off and on. I told her that upon my initial visit, I did not need glasses full-time. I see extremely well when I am not reading. Not one person ever explain the purpose of a progressive lens, and had I known, I would never have accepted them. I would never recommend this company to anyone looking for glasses. I later went to BJs optical and got what I need for $123.00. This was a great choice and the glasses fit better and wear better than the ones I got from LensCrafters at a cost of nearly $600.00. I should be fully refunded because I will never wear the LensCrafters glasses.


Joellen Ucciferri May 14, 2017 at 5:11 pm

Good Afternoon,

I am writing in reference to my latest visit at the Orlando Waterford Lakes Location.

I originally purchased my glasses and sunglasses aprox. August of last year ( so it has not quite been a full year) from this location ( I had my initial eye exam completed by our private eye doc). I went there a few months back and had my eyes rechecked per my eye docs orders to have checked in 6 months because the initial prescription was not full strength. My prescription did change in one eye and the other was close to the same. Sooo. …….

I had the new strength lens ordered for my regular glasses and due to the cost I decided to keep my sunglasses prescription as is for now. However I had them order a new set due to a deep scratch on the lens ( i bought the warranty and this was covered with a deductible. ) from there everything went down hill. My Oakley frameless glasses were strung with black string ( should have been clear) and them frame didn’t line up correctly VERY poor , low quality lens installation. After a trip back NEIL ( the ONLY competent employee there ) fixed the issue with my glasses. At this point I’m still waiting on my Oakley sunglass lens to come in and when they finally do come in i head down to LC and head home. The next day i go to clean the lens before I put them on and one fits the frame the other falls out when you use a cloth on them..Had To make another trip back dealt with Neil again and after he was able to assess he concluded Oakley cut incorrect and a new order was submitted. Now today I go to pick up the 2nd set and low and behold now the other side doesn’t fit right. . The guy goes in the back saws on the lenses ( which are custom ordered from Oakley and should never be cut on in store ) then end s up putting a sticky substance to hold lens in place. I paid over 700 for these sunglasses and will not accept a taped / glued in lens. He (not sure of his name ( Neil was not in) claimed that never happened but I watched everything with my own 2 eyes… i asked him to take out as the lens he “just ” installed that are removable and it was modified and would pop out as soon as i attempt to clean…. and now I await again this time for a lens and frame… this is a horrible experience. I hope you guys can get it together so I can finish the transaction and move on.


Mary Mansoory May 4, 2017 at 2:59 pm

Me and my family have been using Lens Crafters for past years but this time were not happy with the out come .I ordered two set of glass of prescription Usual Glasses and a Sun shade .My regular one turn out fine but not the Sun shade one !they wear going to use the same kind of lens for both: HD digital, No line Bifocal,None Glare and polarized Brown on the sun Shade, When I tried the Sun shade they had two lines on each side of lens !! the lines wear very obvious and could not rick ware them while driving and was messing up with my vision.I was told the lab can not fix the problem and only thing they can offer me is to refund my money. which I did but I’m so disappointed of your customer service . I was looking forward to have prescription Sun shade .Please contact me and advise as if you can fix my issues . 214-334-XXXX Mary Mansoory


Shaquille April 22, 2017 at 3:26 pm

Hi, I returned an item over 1 month ago AND STILL HAVE NOT RECEIVED A REFUND!!!! I have called MULTIPLE times and was told to pretty much keep waiting but this is absolutely ridiculous!! You are a well known brand so I am shocked I am have such difficulties getting my refund. I have been a loyal customer but because of this I WILL NEVER purchase anything from this company again and wont ever recommend it!

I’M STILL WAITING ON MY REFUND OF $308!!!!!!!!!!!!!!!!!!!


Sue kyer April 13, 2017 at 11:15 am

I purchased a pair of glasses from your store at Summit Mall, in Fairlawn, Ohio, on April 10th, of this year. I wore the glasses for4 days and knew there was a problem with the prescription. On the 13th, I decided to go back to the store. I was told that I needed to wear them for a week to get used to them. I was also told that my old prescription was very close to the new one. When I told the salesperson I had difficulty with the right lense, I was THEN told it was because my astigmatism had more than doubled and I needed to adjust to the change! When I questioned the difference in the distance number and ADD number I was told, even though they were different from my last pair, each pair equaled a +4. It didn’t matter where the numbers were as long as they equaled a +4! I tried to wear them for another day, but it was too far off. I chose to return them but went to a different store. I went to the store at Midway Mall in Elyria, Ohio. The sales associate was very helpful and attempted to refund my money to my bank card. I left the store but received a phone call from the sales associate asking me to return because she noticed that INSTEAD OF REFUNDING THE MONEY TO MY BANK ACCOUNT, it charged me for the amount of the refund. So now I am owed for both the refund AND the amount charged to my bank account. My bank tried to do a reversal, however, it did not work. It still has not been refunded. This has caused my bank account to overdraw! I have emailed customer service twice, but never received a response. I called customer service on Tuesday and information was taken and I was told that the info. Would be forwarded to the audit department for them to investigate. I have not heard back from them. I called AGAIN today and was told they would again send the info. To the audit department. I stated to the rep. That I EXPECT A CALL TODAY. I could not get an answer regarding my refund. I have the refund receipts from the store SHOWING a refund was processed. In the meantime, my bank account is $725.00 in the hole because of this error. This is NOT acceptable. Good customer service not only means SATISFYING your customers AND going beyond what is expected, but doing WHATEVER is necessary to correct mistakes in a timely manner. Good customer service also means communicating with your customers throughout the process. The customer SHOULD NEVER have to initiate the communication. To say I am disappointed in my experience with LensCrafters is an understatement. Losing one customer may not be a loss to a multi million dollar corporation, but from the information I’ve read on line, there are many customers who have experienced this issue. This means losing many other customers. I will pursue this until I am satisfied and receive my refund.


Nancy March 24, 2017 at 10:00 am

In April 2016, I purchased a very expensive pair of Oakley frames with prescription lenses from one of your stores. I had never used your services before as I usually use my Optometrists office for all my eyeglass needs. I am disappointed that the Oakley frames purchased through your store in Brentwood, CA failed after only 9 months of use. At the same time I purchased the Oakley glasses, I purchased an additional pair of sunglasses. My total dollar amount of my purchases equaled well over $1800. This is an exorbitant amount of money for two sets of glasses, and I thought that LensCrafters would stand by their product if ever a problem came up, but I learned otherwise when I stopped by the Brentwood CA store where they were purchased. I met and talked to a Ms. Gabbie Munoz, who basically told me there was nothing that she could do for the broken frame. My previous pair of glasses, similar in design, purchased from my Optometrist has lasted well over 5 years and appear almost new. I always use care with my eyeglasses. I use my glass case to protect them when not wearing them. About the only time I take them off is to put on the sunglasses or put them at my bedside at bedtime. The Oakley glasses were not subjected to any abuse. I will never use your services again and will make sure to advise others to do the same.


Rachel McCarter March 17, 2017 at 9:23 am

I am writing because I’ve become increasly frustrated with the Peabody, MA LensCrafters that still has not supplied me with my purchase. On 2/14/17 I decided to purchase a new set of glasses, but I wanted the same exact type of frame I had purchased a couple yrs earlier at the store. The store didn’t have the frame in stock so they told me it would need be ordered and said it would take about a week. Fast forward two weeks and didn’t hear back. I called and Brian a sales associate answered and looked into why they still had no frame. It apparently was back ordered and would take months to receive in the store. He said he would look at other stores to see if they could ship over a frame. He said he found one in a store in Florida and that they would ship it over. Another week went by and I called again. This time a lady sales associate answered. I wanted to know the status of frames and if they reached the store from FL. She said that the store will contact me when they were in and not much can be done. It seemed she wanted to get me off the phone asap. So I let another week go by and I called yesterday (3/16) and I was able to speak with Brian again. I mentioned that two weeks seemed like a long time to ship glasses from FL. He looked into it when I called. Found out FL never sent it.
🙁 I’m very sad to hear that expecially after having a conversation with the other lady sales associate. So Brian and the manager called different stores in the area and said they will be receiving multiple copies of the frame I would like. One store sending the frame is only an hr away in Nashua NH. That was mind boggling to me they never found that before. Why didn’t they check there before? Why is no one looking into the case after I purchased these frames unless I call the store?! I’m told the store will have the frames on Tuesday, but if the frames are not in by then I will be looking for a full refund and purchase glasses at more progressive eyewear store.


Deja Grahaml January 7, 2017 at 1:57 pm

Store#0055 Regency. Jacksonville , Fl
Your store mentioned above delivered horrible customer service. I will never deal with them or use your company for and other service. I recently ordered and paid for contact lenses to be shipped to my home. I contact the store three times to find out when my order should arrive. Several times I was told the order should arrive in about a few more days. After not getting them I contacted the store once again to find out what was going on. This particular time the associate informs me the order was place over a week ago and the order still had not shipped. Now I was told they would need to place the order again. I am outraged by now and to make matters worse they already used my insurance tfor this order so now I am st your companies mercy on when I get my contacts. It is impossible to get prescriptions filled elsewhere now. This experience has been a complete nightmare and your contacts are overpriced because I could have gotten them from Target egecste department for less. I also inquired about getting my contacts overnight and your representive acted totally clueless.


Christina Meck November 6, 2016 at 10:16 pm

Good afternoon, I would like to express my feelings for the most recent visit to your Dover,Delaware store. My son who is eight years old was going in for his first pair of glasses. We were greeted by a sales woman named Charlie. At first she was very nice as time went on she was very rude, disrespectful and upset me very much. We were looking at kids glasses and she was not helpful at all, once she found out we had insurance it seemed like she did not care. Other people came in the store and she took care of them and not us. Once she came over to us, I asked her if she had a pair of glasses in a different size and she said “no we don’t”. I asked her to see maybe if they had them in another store, right before she had put the glasses we wanted on the shelf. She turned to me and said ” well I need the glasses you want” (with attitude) so I went and got them off the shelf myself and handed them to her. She took her time in looking them up while talking to other customers walking in. My son wanted those glasses and she tried to put on another pair of glasses he didn’t want and telling him those fit. He didn’t want them. Next I told her that we were going to have lunch and come back and think about what we wanted,to get her exact words to us were, “whatever floats your boat”. As a owner of a store I would want to know how customers were treated when I was not there. For this I felt to write you and tell you I will never set foot back in that store again. I have been buying glasses for at least 10 years for myself and my oldest son who has had glasses from this store. They have always treated me with respect. But last week will be my last time in your store. For my sons first visit to an eyeglass store had to be this way, it’s very unfortunate that he had to be treated this way.
I hope you have a great day. Thank you for listen to me. I am so sorry to have to write to you for this matter. I have never written one of these kind of letters but she really upset me.

Christina Meck
Longwood, Fl 32779
Seasidebul at aol.com


Robin Romisher August 13, 2016 at 9:34 am

Good morning,
I am contacting lenscrafter corporate in hopes of finding resolution to a situation that originally began Dec 23, 2015 at my eye exam at your Bridgewater, NJ location. I have contacted the store numerous times and no longer wish to follow up with them on the matter related to the rude, dismissive attitude of the staff. The situation needs further follow up and I am reaching out to help resolve the issue. The Rx that I received from the lenscrafter optometrist on staff at that location was filled at different store and that was based upon the level of service received at lenscrafters. It was filled for progressive lens at the cost of $900.00 for the lens alone. Upon not adjusting to what I thought was just getting used to progressive lens, I went to an opthamologist in April, 2016; I received another prescription form the MD. The optical store states that the two prescriptions dated 3.5 months apart are completely different. My dilemma is that I now have a $1500.00 pair of glasses that are useless. The lens need to be replaced and I would like to know how to proceed. I would be glad to provide you with documentation of the 2 prescriptions, the receipt for the glasses and chart notes from the MD. You however will have to get your own notes from the Bridgewater location because I hope to never have to contact them again. Retraining is definately warranted at that location and if you wish further information on the interaction, I would be glad to provide it to you. I was contacted by Dr Paul Vaccarella who constructively listened but as of yet, there is no resolution and I still do not have a correct prescription in my glasses. This is esscential to my work and would like to be contacted as to how to resolve this.

Thank you,
Robin Romisher
Summit Medical Group


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