L.L. Bean Corporate Office - Corporate Offices & Headquarters

L.L. Bean Corporate Office

L.L. Bean Corporate Office Address

L.L. Bean
15 Casco St.
Freeport, ME 04033

Contact L.L. Bean

Phone Number: (207) 552-2000
Fax Number: (207) 552-3080
Website: ttp://www.llbean.com
Email: Email L.L. Bean


CEO: Christopher J. McCormick
CFO: Mark Fasold
COO: Shawn Gorman

L.L. Bean History

Leon Leonwood Bean, a hunter and fisherman, developed a waterproof boot which was a combination of leather uppers and rubber bottoms, and named it the Maine Hunting Boot in 1912. He sold them at first through a mail order circular and then through a four-page mail-order catalog.

This boot, now named the L.L. Bean Boot, is still a staple of the company’s product line.

L.L. Bean opened its flagship store in Freeport, Maine in 1917. This store is open 24 hours a day, 365 days a year and has only closed four days since 1951: two Sundays when the blue laws were changed in Maine in 1961, to honor the death of President Kennedy, and to honor the death of the company’s founder in 1967.

L.L. Bean continues to be a family company and the current leadership includes Shawn Gorman, great-grandson of the founder.

L.L. Bean has 115 stores in the United States and Japan, has 5,500 employees, and had $1.52 billion in revenue in 2012.

{ 8 comments… read them below or add one }

Larry Green November 25, 2016 at 6:53 pm

Major disappointment!
My wife and I planned for a year for our Nov. departure on a 10-day Caribbean cruise. On Nov.4 I ordered a pair of black World Tour Rockport shoes, size 9 1/2 EE. The first pair arrived and was size 9 1/2 Medium. I called and a second pair was sent – again size 9 1/2 Medium. I called for the THIRD time and was promised that another pair would be sent and would be handled by hand. GUESS WHAT? THE THIRD PAIR ARRIVED TODAY – SIZE
9 1/2 MEDIUM.
I now have THREE pairs of size 9 1/2 medium shoes. I called and arrangements were made
For UPS to pick them up. I canceled the order because our cruise leaves in three days.
I was given a $20 gift certificate, which I do appreciate, but really……THREE pairs sent, all being the incorrect size? Now I have no black shoes for the cruise, thanks to LL Bean.
By the way, the packing slip clearly states size 9 1/2 EE.
I am most disappointed.
Larry Green


Marc Rosenberg September 30, 2016 at 9:36 am

I entered your web site at 9:01 AM on Friday, September 30th to order “The David Ortiz Commemorative Tote”. I entered my data quickly on the Secure Checkout screen. At the top of the screen it said “Thank You – Your Order Is Complete”. When I tried to enter my credit card information, I was unable to enter anything. I then called your Customer Service number, and after a long wait, was told the totes were sold out in seven minutes! It should be noted that I tried to enter the credit card information by 9:04 AM. I have never witnessed such a rip-off and fraud like this one. No wait, the same thing happen earlier this year when I tried to purchase a David Ortiz tote!!


Susan Sharp December 31, 2015 at 12:19 pm

They have the best customer service in the business. I love calling them before Christmas at 11 pm to get my shopping down. Thanks folks!


Vic Halbert November 5, 2015 at 12:36 pm

I have been a customer since 1969 and over the years have purchased many waterfowl
hunting products. I came across a posting on line I cant figure out. Looking at a hunting
knife for my Air Force son-in law stationed in Germany and in the description of the knife
stated no shipment to APO or FPO. Called your customer service and was told no weapons could be shipped to APO or FPO.
In short, clicked on an Ax listed on the same page and no restrictions located in NY state provides service on all KaBar knives to APO and FPO . Hope this heads up helps LL Bean change this restriction.

Vic Halbert


Reynold R. Randolph October 6, 2015 at 2:29 pm

I started ordering from Bean back in the late 1960’s. I used to look forward to each catalog that you sent me and ordered often, but no more.
As I scan the pages of your recent catalogs, one word keeps jumping out at me….IMPORTED!
I am sick of seeing this word and then reading in the papers how so many Americans have given up looking for a job because they just aren’t out there anymore. Its companies like yours causing this by importing most everything that you sell.
When Americans can’t find work, then they have to turn to welfare and Food Stamps to feed there families and the American taxpayers pay the price while you reap in the profits from your IMPORTED goods.
Why don’t you open stores in these third word nations and see how that works out?


John Hayden November 21, 2014 at 2:45 pm

I too am a five decade-plus L.L.Bean guy.
After 50 years of using Bean products,they’ve saved my life several times over the years and… without question… have given me immense pleasure and protection over the years.
I share your frustration with the “good” products not being available anymore. I’ve personally experienced it. I suppose that’s just the breaks of a company moving from a rather small, local enterprise onto a world stage.
Christmas was always a Bean package opening event, and, to a lesser degree, still is.
I have a new company called Wild Water America that celebrates the outdoor experiece that we know as the Bean lifestyle. I can’t even get an address to present my marketing proposal… and it’s a damn good one… to the current management.
Seems like they’re too big for the little guy anymore.
That statement can not be good to say. Puts a black mark associated with my name.
Not to go on too long, at the end of the day, if I stagged into Leon’s camp, or vis-a-versa, I take some comfort to know, with certainty, that within 30-seconds, Leon and I would have been simpatico and life-long friends. The true heart of the outdoors experience is eternal and immutiable. It cuts across the generations, from my dad, to me, to my kids.
It’s a brave new world… a world-wide world… of retailing, and we can’t be too overly critical of the decisions that the younger generation are making. You can’t dispute the success that they’ve achieved.
To close, check-out WildWaterAmerica.com… I hope you like it… and the very best to you, another Bean Old Guy,
John Hayden


Matthew Raden June 25, 2014 at 5:25 pm

I was not happy with the service.in the shoe.dept in the Marlton, NJ
Store. Everytime I asked the sales associate to bring me a.shoe in a particular
Size, he just plopped the box down in front.of me and didn’t take the shoes out
Out of the box or even remkve the wrapper. I complained to the store.manager
Who informed.me that sales associates “are not allowed to put shoes.on
Customers’ feet” and that this has been their policy for.the past six years.
I would expect that low level of service in a large discount chain such as
DSW.but.not in an upscale.operation.such as L.L. Bean. If they want to sell
Shoes,.then they should have.the proper.service. This.policy is.totally.unacceptable.


Harry Murray May 4, 2014 at 2:16 pm

I’m an old man, well, older anyway, and I use to love shopping L.L. Bean … had for decades. Most of the clothes I own are Bean products, a lot of my shoes too and outerwear goes without saying. As I sit here writing this, I am wearing a Carefree T that I am not completely happy with, an old pair of sweats (no longer available) that I like, and my ventilated clogs (no longer available). Christmas, when I was married, was about my wife and me opening our pile of L.L. Bean boxes to each other. We both loved our L.L. Bean clothes and were rarely, if ever, disappointed. We were more than the occasional shopper I am now. I enjoyed talking to your people on the phone making orders. Few, if any, of my orders were completed online. BUT …

My Favorite shorts are no longer available … and I don’t really like the ones I bought instead.
My Favorite comfy footwear is no longer available … I keep looking to replace them, no luck.
My VERY Favorite Shirts are no longer available … I had them in almost every plaid at one point.
My Favorite T-shirts are no longer available … and the new choices don’t begin to compare.

It was a little bit heartbreaking and I really don’t know if it will matter, but below is a review I just posted for a Bean Product … well, this is most of the review, I think I made some minor edits that might not be in this version … I struggled a bit writing it. Don’t even know if it will be posted, but I am just so frustrated any more with the company I really loved dealing with. I’ve let so many the $10 cards I earn with my L.L. Bean Visa expire, because I can’t find things to replace the things I miss. I can’t just order something and know I am going to be satisfied anymore … that was what the L.L. Bean name meant to me and I liked that. A LOT!

Here’s the review I wrote for your Pima Cotton Tees:

“I’ve been an L.L. Bean customer for decades. Most of the clothes I own are from L.L. Bean. I still wear clothes that have seen better days that I may have bought from Bean in the early 90’s if not the 80’s. I have a pile of pre-washed cotton tees from Bean that are my favorites and I still wear that are at least a decade old now. They stopped making them a while back, so last year I tried 2 of the Pimas and one of the Carefrees. The Carefrees fit better; aside from the sleeves … just don’t break a sweat in them. The Pimas are made better and a little more tolerant of us who sweat, but they are absurdly undersized. I’ve never worn larger than an XL … even when I was 30 lbs heavier. Lay an XL Pima flat over a Carefree XL … the sleeves are even shorter and tighter, the neck is smaller, the shoulders are smaller, and there is at least an inch missing on each side of the body. Don’t even bother comparing them to the size of my beloved, comfortable, XL, 100% cotton prewasheds from L.L. Bean. That’s just laughable. AND I have never paid $30 for a T-shirt from L.L. Bean until I bought the Pima. BUT, I don’t like the Carefrees all that much either.”

I don’t know what to do any more. Oh, I don’t mind change, but when the change doesn’t meet the standards you’ve come to expect from what it replaced and you have to find something else, it’s just an annoyance. Some would say well just order and XXL Pima shirt … my answer … why don’t you just make a shirt that actually matches your size chart or that fit’s the same as the Carefree? My chest is a 46 not a 50. With the exception of the sleeves (too short), the Carfrees fit well. Besides I don’t really want to pay $30 for a T-shirt, I never have until last year. BUT those Carefrees really are unpleasant if you sweat a lot. Comes all too close to being like sweating in a wet suit. You offered a really great T-shirt at one point … for years. I know, I bought quite a few of them. Those prewashed cottons were amazing … they fit, good sleeve length, they were comfortable, they were absorbent for us guys that sweat … and they still are! I got some that I really don’t know how old they are. They predate my 2006 divorce by at least a few years, my ex probably ordered them for me … and they didn’t cost $30. It was something that wasn’t broken and there was no need to fix it. Ya had it right.

Oh well, like I said, I don’t know what to do any more. I bet Leon Leonwood would understand though.

Thanks for your time,
Harry Murray
Mullica Hill, NJ


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