L.L. Bean Corporate Office - Corporate Offices & Headquarters

L.L. Bean Corporate Office

L.L. Bean Corporate Office Address

L.L. Bean
15 Casco St.
Freeport, Maine 04033

Contact L.L. Bean

Phone Number: (207) 552-3028
Fax Number: (207) 552-3080
Website: http://www.llbean.com/
Email: Email L.L. Bean

Executives

CEO: Stephen Smith
CFO: Mark Fasold
COO: Ken Kacere

L.L. Bean History

Leon Leonwood Bean, a hunter and fisherman, developed a waterproof boot which was a combination of leather uppers and rubber bottoms, and named it the Maine Hunting Boot in 1912. He sold them at first through a mail order circular and then through a four-page mail-order catalog.

This boot, now named the L.L. Bean Boot, is still a staple of the company’s product line.

L.L. Bean opened its flagship store in Freeport, Maine in 1917. This store is open 24 hours a day, 365 days a year and has only closed four days since 1951: two Sundays when the blue laws were changed in Maine in 1961, to honor the death of President Kennedy, and to honor the death of the company’s founder in 1967.

L.L. Bean continues to be a family company and the current leadership includes Shawn Gorman, great-grandson of the founder.

L.L. Bean has 115 stores in the United States and Japan, has 5,500 employees, and had $1.61 billion in revenue in 2014.

{ 57 comments… read them below or add one }

Lois Halley January 23, 2017 at 11:51 am

Please cancel all catalogs to Joseph or Lois Halley as we cannot do business with a company that supports Donald Trump. It is shocking that a business with such a reputable reputation supports a person as disreputable as Donald Trump. Cust #
4059112815.

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grace scollo January 19, 2017 at 3:08 pm

Please remove my name from your mailing list. My hard earned dollars will not support Trump.

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Debra Schiffman January 17, 2017 at 9:58 pm

Dear LL Bean:

I will no longer be shopping at your store due to your financial support for Donald Trump and all that he stands for.

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Louise DiMarzio January 17, 2017 at 7:23 am

I will no longer be shopping or wearing any clothing from your company as a result of Linda Bean and your corporations involvement with a corrupt Trump family and the corrupt election. Do not email me or send me any more catalogs. It is discraseful that any woman would support a person who insights sexual assaults on women, is a tax evader, disrespects the disabled and is connected to corrupt and social crimes, like his connections to Russia and foreign terrorist country’s for financial profit. I am disgusted and ashamed of your company. Until you take action to correct your wrong doing DO NOT CONTACT me.

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Nancy A Telforf January 14, 2017 at 3:54 pm

I have been a loyal customer of LLBean for over 30 years! However, I will no longer be purchasing anything from the company until Linda Bean is no longer on the Board of Directors. While I believe in the right to support a political candidate of your choice, this does not extend to giving assistance to, especially financially, an individual who is a racist, bigot and misogynist! Unfortunately, this election has polarized this country and its citizens. I think it is imperative to be vocal and to support only those companies and individuals who have the courage and conviction of standing on the right side of history!

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John Rodgers January 14, 2017 at 2:27 pm

The fine letter from a loyal former LL Bean employee published in the New York Times (Saturday, January 14, 2017), decrying the call to boycott the company, which he believes it does not deserve, states that the company has given millions of dollars to environmental and educational causes. Yet, an heiress of the founder and a board member gives tens of thousands of dollars to a sham PAC in support of Donald Trump, a climate-change denier. So are Marco Rubio and Carly Fiorina to whose primary campaigns your executive chairman gave money, while declaring that “we [the company?} stay out of politics.” It should not be surprising to anyone that the behavior of a company’s leadership does not always coincide with the image that it wishes to project — and struggles to protect. Mind your demographics.

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Robert B Freed and Anne-Marie Freed January 14, 2017 at 10:33 am

We have been buying from LL Bean for 50 years. No more. Bean’s decision to vocally support Trump makes them a company we oppose. Trump’s policies will harm many Bean customers. We hope others will join us in boycotting LL Bean so that Bean will live to regret its uncaring decision. Anne-Marie and Bruce Freed

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Josephine Novak January 14, 2017 at 6:52 am

My relationship with LL Bean began with our annual summer vacation in Friendship, Me , when my sons were about 8 years old. They are now 47.

Either during our Maine stay or through the catalogue, we shopped regularly. My most recent visit was 18 months ago.

Alas, consider me an ex-customer as of now. It may be a futile gesture, but I would simply no longer get any pleasure from purchasing from a company associated with the devastatingly dangerous election of an untutored, egomaniacal, irresponsible president.

Make America great again simply means Make America White Again. Relatively harmlessly, LL Bean has always cultivated that image. As long as it was kinda tongue-in-cheek, I could go along with it. Times have changed–dangerously–and I can no longer support a company tainted by that association.

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Dave Wahlquist January 13, 2017 at 9:40 pm

I was incredibly disturbed to learn that LL Bean family members and members of the Board contributed financial support to Donald Trump. They have a right to do this but I also have the right to never buy another product from LL Bean. I further will take the time to suggest to family and friends that they do the same. It is very disappointing to me that a Company I have held I high esteem could consider a man like the President Elect suitable for anything involving integrity, let alone President!

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CMG January 13, 2017 at 9:19 pm

Just as the Bean family is free to choose support a political candidate, I have that same freedom and will no longer spend my money at LLBean. Ever.

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Sandy Ylisto January 13, 2017 at 2:30 pm

If LL Bean donated money to Trump’s campaign we will never buy from you again!!! Is it a company choice?

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Mary January 13, 2017 at 2:16 pm

I agree that Linda Bean has the right to support whomever she wishes politically. HOWEVER, she violated campaign finance regulations which brought all of this bad press to our attention. Then she chose FOX (NOT)News to complain about the bad press she’s receiving. Still I would have continued to purchase from LL Bean had not President elect Trump decided to get into the fray. Once he says buy LL Bean, that’s the last thing I will do. I look forward to your company finding some responsible way to get out of this most unfortunate situation (remove L. Bean from the Board perhaps, make a generous donation to the Women’s March– a couple of suggestions). Until then I will not be purchasing anything else from LL Bean. I was sad to cancel my pending order this morning, but I can live without those items more easily than I can live with buying from a company that has Trump’s ludicrous endorsement.

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Karen Camper January 13, 2017 at 2:05 pm

I’m sorry but if you support a person that brags about sexually assaulting women, I refuse to purchase anything else from your company!

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Kat Wexford January 13, 2017 at 1:14 pm

Last time I checked, nobody is required to buy LL Bean products. So, you have no right to bellyache if you get boycotted.

I can’t speak for anybody else, but until you disavow trump, and show some support for those that the Republicans traditionally screw over – I will not be buying your products.

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Al Elizondo January 13, 2017 at 1:19 am

First, I’d like to thank L.L.Bean for the great products and customer service that they provide. I’m very happy to say, I purchased my wife’s Christmas presents from L.LBean this past Christmas. She loves the sweaters,etc., and couldn’t be happier.

Secondly, I did listen to what is happening to L.L.Bean, on XM Radio/Fox News, this morning. Never in my six decades of life, have I heard of such stupid behavior, after a political election. I feel fortunate, to be able to say, when President Obama was elected, that there was absolutely no public outcry, no civil disobedience, no moronic behavior, like boycotting targeted individuals or companies that supported President Obama.

I was very pleased to hear that Linda refuses to be intimidated by such individuals, and there abhorrent behavior. This reminds me of one of my favorite quotes:

“No one can make you feel inferior without your consent.”
― Eleanor Roosevelt, This is My Story

Rest assured, you can count on me and my family to stand with you and support your right to help any candidate of your choosing. Those that would choose to boycott, have no understanding of America, it’s history, or the Constitution. There seems to be a dramatic drop in civility, in a certain element of our society, where all that matters is winning, no matter the means. How pathetic!

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Sondra Brasher January 13, 2017 at 1:12 am

I like L.L. Bean products but refuse to engage with an enterprise that djTrump lionizes from his bully pulpit. While Linda Bean is on your Board of Directors, please remove my name from your records and do not send me any additional catalogs. Thank you.

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Sandee Hill January 13, 2017 at 12:03 am

As a loyal LL Bean customer for over 40 years I will no longer purchase from your company. Linda Bean may think I’m a bully for my decision, but she has supported a man who is a bigot, racist, liar, and on and on.

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Deborah Fike January 12, 2017 at 11:52 pm

Stephen Bean and Linda Bean -,I am writing to let you know my association with LL Bean is over. I can not support a company that support a man like Donald Trump for president. This is supporting hate, discrimination, and abuse of women. A man who is dishonest and has no ethics. Shame on you. Lands End will be getting my business.
My suggestion to you – stay out of politics

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Stewart C.Singletary January 12, 2017 at 9:53 pm

I will not do business with LL Bean or any other company that supports The racist bigot Donald Trump .
My orders to LL Bean have been cancelled

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Darlene Hyler January 12, 2017 at 5:55 pm

I will never again give one more cent to a company I have always believed to represent the very best of American traits and values. When I learned you had given money to a man who makes fun of a handicapped man, talks about grabbing women by the crotch, is willing to wipe away health care for 20 million people, and actually brags that he admires the leader of a hostile nation who perpetrated an assault on our electoral system that has far-reaching implications for the safety of our democracy….Oh, and yes! Even invited this same hostile power to hack our systems during the campaign….Well, LL Bean, I’m not sure what you now stand for, but you sure aren’t the company I thought you were. We’re done.

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Les margulis January 12, 2017 at 4:37 pm

Please forward this message to the Board. As Linda Bean has taken a very public stand on support of Donald Trump, please be advised that although I live in Australia I am an American expat and shopped at your store whenever i was in Maine. I loved your products. No more. Donald Trump is a disgrace and Linda Bean (by using her famous last name) is putting forth her support.

Well, I as well as the other 65 million voters will pull our support from your store. LL Bean will not be around for sure in another 100 years. Linda votes for Trump. America buys at Target.

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Joe Rubino January 12, 2017 at 4:30 pm

I’ve been a customer for over 20 years. Proud of Linda Bean and her stance against the liberal bullies! Trust me, your sales will go up now!!!

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Mary January 12, 2017 at 3:51 pm

I have purchased from LLBean for years but will most definitely be supporting the boycott until Linda Bean is removed from the Board. All of us are entitled to make our political views known but some of us have less influence than those of us who are not wealthy. So if that is a way myself and other like minded customers can make our views heard will will do it. Further, it is not just that Ms. Bean supported an individual who I loathe but she contributed more than was legally permitted. That alone should be sufficient to have her removed from the board.
I appreciate that other members of the Board have other views but someone should tell Mr. Trump to stay out of it. His calling for me to spend my money at LL Bean is just going to send me to Eddie Bauer. Sorry.

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Robert Dallhoff January 12, 2017 at 3:24 pm

Dear Mr. Smith, I am not an LL Bean customer and never have been, nothing personal, just not my style. But after hearing that nazi liberals have called for a boycott against your company because Linda Bean exercised here right as an American to support the candidate of her choice I have decided to become a new customer. I and thousands like me are tired of the selective “liberalism” practiced by those on the left. I think what I want to think, support who I want to support and vote for who I want to vote for and don’t give a rats**s who cares or approves. Much success to you and to your company!!

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Ellie January 12, 2017 at 2:47 pm

Mr. Smith,

I am sad to say that Ms. Bean’s contributions of questionable legality to a political figure as divisive, deceitful and crude as Donald Trump require a corresponding action on my part.

While free speech is certainly your right, my use of my purchasing power is another form of speech. After decades of buying many, many items from ll bean (coats, shoes, boots, kayaks, paddle boards, camping equipment etc.) I will not be shopping at your stores again. I do not want my shopping dollars donated to a figure I believe to be a danger to the country and the environment, including our national parks and seashores. I am saddened that you chose to become involved in partisan politics. I will also be cancelling my LLBean credit card.

Unfortunately your label has now been tainted. My husband’s workmate, spotting the LLBean tag on his back pack asked if he wouldn’t be returning it. Sad.

Sincerely,
A former customer

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Tami January 12, 2017 at 2:08 pm

I just want to let Linda Bean and LL Bean know that I totally support them and am so tired to bullies trying to get their own way. I saw Linda this morning on Fox and Friends and am proud that she does not want to give in to the bullying. I have shopped at LL Bean occasionally but after today’s news will be shopping there a lot more often. Stand firm Linda and don’t give in.

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Frank P. Barrasso January 13, 2017 at 9:34 am

We Love L. L. Bean, and shop at L. L. Bean and we supported and voted for Donald J. Trump and will continue to shop at L. L. Bean and will continue to support Donald J. Trump, and we have homes in ……
Maine. God Bless American and L. L. Bean in Freeport, Maine and our President – Elect Donald J. Trump. FRANK P. BARRASSO.

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Jim Mercier January 12, 2017 at 1:16 pm

I saw the story on Fox News today and also received Trumps tweet mentioning L.L. Bean.

I just wanted to offer LL Bean my full support and let you know that I too agree that political boycotts of business by these groups are absolutely unacceptable.

I’ve never purchased from your company in the past but want you to know that because your companies refusals to fold to these extortionist behaviours, I am now one of L.L. Bean’s newest customer.

Jim Mercier
LL Bean Supporter

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Jane Sharp January 12, 2017 at 12:34 pm

Dear Mr. Smith, I have just requested from your that customer service my name be removed from any of your mail/email offerings. I am disgusted by the link of your board to Donald Trump and the possibility that LLBean profits might have helped fund his dishonest, disgusting candidacy. So disappointed in a company I thought was reputable.

Jane Sharp

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mary Springer January 12, 2017 at 11:44 am

Hello,
I heard this morning on the news that an LL Bean board member is being called out for supporting our president elect! I also own a business and feel that we need to stick together in our need to get American companies back on track, especially manufacturing. I am so happy to hear that LL Bean believes in our new president!!! Here is my $1300 order!(#010211205452) I will be back! I will also see that you get all of my corporate business.
Mary Springer
Owner

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George Liset January 12, 2017 at 11:36 am

I am writing to support Linda Bean’s choice to donate her hard earned money to the cause of her choice. I will also be spending more money at your store as well.
Tight Lines

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Jeanine January 12, 2017 at 11:03 am

Disgusted to hear about Bean’s contributions to Trump, especially that they may be illegal. I thought Bean had a commitment to the outdoors. Trump thinks climate change is a hoax and wants to do away with EPA. Are you afraid to stand up to the NRA? Shame on you.

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mary Springer January 12, 2017 at 12:54 pm

50% of the country believes that MAN CAUSED climate change is a hoax for good reason, SCIENCE! The Bean family is entitled to the same freedom of speech that we each hold dear. I will not persecute them for expressing free speech.

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mary Springer January 12, 2017 at 1:25 pm

Sorry, one more thing, the founder of the company was a HUNTER…..so probably yes, guns are important to the Bean family, again this is their right.

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Martha Steinbach January 12, 2017 at 10:27 am

I have been a loyal L.L. Bean customer for decades for everything but shorts. I have to go to Land’s End for those because your shorts sizing does not accommodate petite sizing. Your 7″ and 9″ leg options do not address the real petite issue: the sizing from the waist to the crotch. Your shorts are really missus sizing with different leg lengths so the crotch hangs down the leg on petite customers and is very uncomfortable. I worked in retail apparel for almost my entire career for some of the biggest names in the industry so I know that what I am asking for is easy to fulfill. Copy a petite pants pattern (i.e. Bayside Twill) and cut off the legs to make them shorts. Please, I am entreating you to reconsider your shorts’ sizing decisions and change them to address your many, many petite customers. Thank you.

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Ruth Libby January 12, 2017 at 10:11 am

I was appalled to learn that Linda Bean and LL Bean contributed to a Trump PAC. To support a candidate who is so unqualified by experience, temperament, and ethics is abhorrent. My family and I have purchased from you for decades, but we will be buying nothing more from you.

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Robert Dallhoff January 12, 2017 at 3:31 pm

So what will you be wearing on the protest marches from now on?

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Donna January 13, 2017 at 7:48 am

I have been a loyal customer of LLBean for many years so I was disheartened to hear about your company’s support of AC man who is threatening to dismantle our civil liberties, as well as the wilderness. Not only is he the most unqualified person for the presidency ever, he only cares about himself, his family, and his brand and will do everything in his considerable power to further the causes that enrich him. In the future I will not be purchasing at LLBean… “sad”

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Donna January 13, 2017 at 7:51 am

I have been a loyal customer of LLBean for many years so I was disheartened to hear about your company’s support of a man who is threatening to dismantle our civil liberties, as well as the wilderness. Not only is he the most unqualified person for the presidency ever, he only cares about himself, his family, and his brand and will do everything in his considerable power to further the causes that enrich him. In the future I will not be purchasing at LLBean… “sad”

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Zobeida Estrada January 11, 2017 at 7:57 pm

Good Evening LL Bean Executives,
In light of the controversy involving a Bean family member donating to a Trump PAC, do not be discouraged . My family and I have will continue to purchase the fine quality products the LL BEAN company provides. Your customer service has never failed us once, always courteous, professional and pleasant. Any discrepancies are rectified immediately.
For those boycotting your business, they will just be hurting the American workers employed by your company. And shame on them!
Thank you,
Mrs. Estrada

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NL Fusco January 10, 2017 at 3:17 pm

I am outraged to find out that profits made from including my purchases were donated by a LL Bean family member/board member for a Trump PAC. $60,000.

My family and I will not be purchasing anymore!

N L Fusco
Westchester County,NY

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mary Springer January 12, 2017 at 11:57 am

I am so happy to support LL Bean. Hopefully our next order of corporate wear will outweigh the loss of your business.

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Mary Davis January 10, 2017 at 1:30 pm

Dear Mr. Smith, I have been a customer for many years. I, unfortunately, don’t buy much as my needs have been mostly met and, as you know, your products last forever! However, I have read the complaints regarding donations to President-Elect Trump’s campaign and if I could order more from you, I would! What are these people thinking? It is beyond me as to why the political actions of anyone associated with your company should be of any interest to these sore losers. They should simply be grateful that they live in a country where they can vent without reprisals, a country that supports such a fine “home grown” organization as LL Bean!

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Jackie Cilley January 9, 2017 at 1:10 pm

Mr. Smith:

My husband and I have been loyal LL Bean customers for more than three (3) decades, as have many of our extended family. Unfortunately, after the recent news of Linda Bean’s strong support (and potentially illegal contributions) to someone we consider a clear and present danger to our country, we will no longer be doing business with your company.

We understand that the people within companies and those who sit on corporate boards throughout this country are free to support and contribute to any candidate of their choosing. While we would prefer to see the very type of campaign finance laws that the state of Maine passed some time ago, we understand that monetary contributions continue at this time to be part of our electoral system. Ms. Bean is free to spend her money as she chooses. However, to whatever degree that flow of funds relies on our shopping dollars, we wish to express our strong disapproval. The only way we can effectively do that is to stop bringing those dollars to your company.

Thus, it is with great sadness that I want you to know we will no longer be doing business with LL Bean and we will be encouraging others in our family to do the same.

Jackie Cilley

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Tiarella January 12, 2017 at 2:07 pm

Seconding your comments in their entirety, including, in our case, 4 decades of being an LLBean customer.

LInda Bean has stated that it is *bullying* to boycott LLBean; this is false. It is my right to do business with whom I please. I no longer wish to do business with either Ms. Bean or her company.

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Deborah Fike January 13, 2017 at 12:00 am

Bullying to boycott LLBean??? But donates to a bully

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Ann Hobgood January 8, 2017 at 11:27 am

I love L.L. Bean products but I won’t be buying anything anymore.I can’t support a company who supports and donates lots of money to a person like Donald Trump. How could a company with such a fine history think that an ignorant, inexperienced, racist, hate-encouraging man could be a person who can lead our country???!!!! I will spend my $$$ elsewhere.

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jj January 7, 2017 at 10:27 am

yeah. seriously out-of-date information – bloomberg keeps better records.

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Tammy Robinson January 7, 2017 at 1:07 pm

Thanks for letting us know this was out of date!

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Larry Green November 25, 2016 at 6:53 pm

Major disappointment!
My wife and I planned for a year for our Nov. departure on a 10-day Caribbean cruise. On Nov.4 I ordered a pair of black World Tour Rockport shoes, size 9 1/2 EE. The first pair arrived and was size 9 1/2 Medium. I called and a second pair was sent – again size 9 1/2 Medium. I called for the THIRD time and was promised that another pair would be sent and would be handled by hand. GUESS WHAT? THE THIRD PAIR ARRIVED TODAY – SIZE
9 1/2 MEDIUM.
I now have THREE pairs of size 9 1/2 medium shoes. I called and arrangements were made
For UPS to pick them up. I canceled the order because our cruise leaves in three days.
I was given a $20 gift certificate, which I do appreciate, but really……THREE pairs sent, all being the incorrect size? Now I have no black shoes for the cruise, thanks to LL Bean.
By the way, the packing slip clearly states size 9 1/2 EE.
I am most disappointed.
Larry Green

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Marc Rosenberg September 30, 2016 at 9:36 am

I entered your web site at 9:01 AM on Friday, September 30th to order “The David Ortiz Commemorative Tote”. I entered my data quickly on the Secure Checkout screen. At the top of the screen it said “Thank You – Your Order Is Complete”. When I tried to enter my credit card information, I was unable to enter anything. I then called your Customer Service number, and after a long wait, was told the totes were sold out in seven minutes! It should be noted that I tried to enter the credit card information by 9:04 AM. I have never witnessed such a rip-off and fraud like this one. No wait, the same thing happen earlier this year when I tried to purchase a David Ortiz tote!!

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Susan Sharp December 31, 2015 at 12:19 pm

They have the best customer service in the business. I love calling them before Christmas at 11 pm to get my shopping down. Thanks folks!

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Vic Halbert November 5, 2015 at 12:36 pm

I have been a customer since 1969 and over the years have purchased many waterfowl
hunting products. I came across a posting on line I cant figure out. Looking at a hunting
knife for my Air Force son-in law stationed in Germany and in the description of the knife
stated no shipment to APO or FPO. Called your customer service and was told no weapons could be shipped to APO or FPO.
In short, clicked on an Ax listed on the same page and no restrictions located in NY state provides service on all KaBar knives to APO and FPO . Hope this heads up helps LL Bean change this restriction.

Vic Halbert

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Reynold R. Randolph October 6, 2015 at 2:29 pm

I started ordering from Bean back in the late 1960’s. I used to look forward to each catalog that you sent me and ordered often, but no more.
As I scan the pages of your recent catalogs, one word keeps jumping out at me….IMPORTED!
I am sick of seeing this word and then reading in the papers how so many Americans have given up looking for a job because they just aren’t out there anymore. Its companies like yours causing this by importing most everything that you sell.
When Americans can’t find work, then they have to turn to welfare and Food Stamps to feed there families and the American taxpayers pay the price while you reap in the profits from your IMPORTED goods.
Why don’t you open stores in these third word nations and see how that works out?

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John Hayden November 21, 2014 at 2:45 pm

Harry,
I too am a five decade-plus L.L.Bean guy.
After 50 years of using Bean products,they’ve saved my life several times over the years and… without question… have given me immense pleasure and protection over the years.
I share your frustration with the “good” products not being available anymore. I’ve personally experienced it. I suppose that’s just the breaks of a company moving from a rather small, local enterprise onto a world stage.
Christmas was always a Bean package opening event, and, to a lesser degree, still is.
I have a new company called Wild Water America that celebrates the outdoor experiece that we know as the Bean lifestyle. I can’t even get an address to present my marketing proposal… and it’s a damn good one… to the current management.
Seems like they’re too big for the little guy anymore.
That statement can not be good to say. Puts a black mark associated with my name.
Not to go on too long, at the end of the day, if I stagged into Leon’s camp, or vis-a-versa, I take some comfort to know, with certainty, that within 30-seconds, Leon and I would have been simpatico and life-long friends. The true heart of the outdoors experience is eternal and immutiable. It cuts across the generations, from my dad, to me, to my kids.
It’s a brave new world… a world-wide world… of retailing, and we can’t be too overly critical of the decisions that the younger generation are making. You can’t dispute the success that they’ve achieved.
To close, check-out WildWaterAmerica.com… I hope you like it… and the very best to you, another Bean Old Guy,
John Hayden

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Matthew Raden June 25, 2014 at 5:25 pm

I was not happy with the service.in the shoe.dept in the Marlton, NJ
Store. Everytime I asked the sales associate to bring me a.shoe in a particular
Size, he just plopped the box down in front.of me and didn’t take the shoes out
Out of the box or even remkve the wrapper. I complained to the store.manager
Who informed.me that sales associates “are not allowed to put shoes.on
Customers’ feet” and that this has been their policy for.the past six years.
I would expect that low level of service in a large discount chain such as
DSW.but.not in an upscale.operation.such as L.L. Bean. If they want to sell
Shoes,.then they should have.the proper.service. This.policy is.totally.unacceptable.

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Harry Murray May 4, 2014 at 2:16 pm

I’m an old man, well, older anyway, and I use to love shopping L.L. Bean … had for decades. Most of the clothes I own are Bean products, a lot of my shoes too and outerwear goes without saying. As I sit here writing this, I am wearing a Carefree T that I am not completely happy with, an old pair of sweats (no longer available) that I like, and my ventilated clogs (no longer available). Christmas, when I was married, was about my wife and me opening our pile of L.L. Bean boxes to each other. We both loved our L.L. Bean clothes and were rarely, if ever, disappointed. We were more than the occasional shopper I am now. I enjoyed talking to your people on the phone making orders. Few, if any, of my orders were completed online. BUT …

My Favorite shorts are no longer available … and I don’t really like the ones I bought instead.
My Favorite comfy footwear is no longer available … I keep looking to replace them, no luck.
My VERY Favorite Shirts are no longer available … I had them in almost every plaid at one point.
My Favorite T-shirts are no longer available … and the new choices don’t begin to compare.

It was a little bit heartbreaking and I really don’t know if it will matter, but below is a review I just posted for a Bean Product … well, this is most of the review, I think I made some minor edits that might not be in this version … I struggled a bit writing it. Don’t even know if it will be posted, but I am just so frustrated any more with the company I really loved dealing with. I’ve let so many the $10 cards I earn with my L.L. Bean Visa expire, because I can’t find things to replace the things I miss. I can’t just order something and know I am going to be satisfied anymore … that was what the L.L. Bean name meant to me and I liked that. A LOT!

Here’s the review I wrote for your Pima Cotton Tees:

“I’ve been an L.L. Bean customer for decades. Most of the clothes I own are from L.L. Bean. I still wear clothes that have seen better days that I may have bought from Bean in the early 90’s if not the 80’s. I have a pile of pre-washed cotton tees from Bean that are my favorites and I still wear that are at least a decade old now. They stopped making them a while back, so last year I tried 2 of the Pimas and one of the Carefrees. The Carefrees fit better; aside from the sleeves … just don’t break a sweat in them. The Pimas are made better and a little more tolerant of us who sweat, but they are absurdly undersized. I’ve never worn larger than an XL … even when I was 30 lbs heavier. Lay an XL Pima flat over a Carefree XL … the sleeves are even shorter and tighter, the neck is smaller, the shoulders are smaller, and there is at least an inch missing on each side of the body. Don’t even bother comparing them to the size of my beloved, comfortable, XL, 100% cotton prewasheds from L.L. Bean. That’s just laughable. AND I have never paid $30 for a T-shirt from L.L. Bean until I bought the Pima. BUT, I don’t like the Carefrees all that much either.”

I don’t know what to do any more. Oh, I don’t mind change, but when the change doesn’t meet the standards you’ve come to expect from what it replaced and you have to find something else, it’s just an annoyance. Some would say well just order and XXL Pima shirt … my answer … why don’t you just make a shirt that actually matches your size chart or that fit’s the same as the Carefree? My chest is a 46 not a 50. With the exception of the sleeves (too short), the Carfrees fit well. Besides I don’t really want to pay $30 for a T-shirt, I never have until last year. BUT those Carefrees really are unpleasant if you sweat a lot. Comes all too close to being like sweating in a wet suit. You offered a really great T-shirt at one point … for years. I know, I bought quite a few of them. Those prewashed cottons were amazing … they fit, good sleeve length, they were comfortable, they were absorbent for us guys that sweat … and they still are! I got some that I really don’t know how old they are. They predate my 2006 divorce by at least a few years, my ex probably ordered them for me … and they didn’t cost $30. It was something that wasn’t broken and there was no need to fix it. Ya had it right.

Oh well, like I said, I don’t know what to do any more. I bet Leon Leonwood would understand though.

Thanks for your time,
Harry Murray
Mullica Hill, NJ

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