Kirby Company Corporate Office - Corporate Office HQ

Kirby Company Corporate Office

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[Total: 7    Average: 1.7/5]

The Kirby Company Corporate Office Address

The Kirby Company
1920 W. 114th St.
Cleveland, Ohio 44102

Contact The Kirby Company

Phone Number: (216) 228-2400
Fax Number: (216) 529-6146
Email: Email The Kirby Company

The Kirby Company Facts

Date Founded:
Founding Location:
Number of Employees:

The Kirby Company Executives

CEO: Robert McBride
CFO: William W. T. Stephans
COO: Patricia Scanlon

The Kirby Company History

The Kirby Company manufactures vacuum cleaners.

In 1906 Jim Kirby developed his first vacuum cleaner, the Domestic Cyclone.

In 1914 George H. Scott starts the George H. Scott Machine Shop. The next year he was joined by Carl Fetzer, changing the name of the company to The Scott & Fetzer Machine Company.

Jim Kirby began designing vacuum cleaners for the company after World War I, designing the Wireless Vac-u-ette, which is the predecessor of the modern multi-attachment vacuum cleaner model.

In 1920 the company began its direct-sales model, selling the Vac-u-ette door to door by independent sales people.

The company continued to introduce new models, each more popular and profitable than the last.

Berkshire Hathaway bought Kirby parent Scott Fetzer in 1986 for $315 million.

Today The Kirby Company still sells vacuum cleaners exclusively door-to-door and cost about $1,800. The machines come with a lifetime warranty.

Kirby vacuum cleaners are sold in the United States and 70 countries worldwide.


The Kirby Company FAQs

Question 1: What is the phone number for The Kirby Company?
Answer 1: The phone number for The Kirby Company is (216) 228-2400.

Question 2: Who is the CEO of The Kirby Company?
Answer 2: The CEO of The Kirby Company is Robert McBride.

Question 3: Who founded The Kirby Company?
Answer 3: The Kirby Company was founded by in .

{ 12 comments… read them below or add one }

Glenna Rummel January 13, 2019 at 8:29 am

I received a call from a Kirby representative telling me that my Kirby was do for a inspection make sure everything was working correctly. I was happy because just before Christmas my shampooer belt broke. I had an extra belt and was going to watch YouTube videos to try to change it myself but I never got around to doing it. She said no problem that representative would come in and change the belt. The man showed up for the appointment and he did change the belt plus he shampooed my living room and my hallway. (After I wrote 20 contacts & wasnt told I’d have to do that for a free shsmpooing) As he was in my living room shampooing I told him I could smell plastic burning and he said he didn’t smell anything. I told him it smelled like the belt was burning again or something was going on. He took the roller back off of the shampooer and I seen a piece drop on the floor and he picked it up and put it back on. After he left, I found all these little black pieces in my hallway and a chunk of plastic that looks like it come off of a wheel. When I contacted the gentleman and told him what was going on he said it sounded like I was going to need a new roller. Mind you, I have only used this Kirby rarely. He was impressed how clean the unit is. He had told me that the rollers looked great. Now all of the sudden, after I tell him that I found all this black plastic on my floor and reminded him that I had smelled burning plastic, he says I probably just need a new roller. When I confronted him after he had already told me my rollers were fine he said he’s not going to replace it and that I would have to buy one. He claims he will make an appointment with me one day next week to check things out and I’m not holding my breath. I have had nothing but horrible service from this company. This representative ended up getting an attitude with me and basically told me that I am the one you must have ruined the roller even though I have not used the shampooer. I need to know who I can contact about this situation. I suggest anybody who has a Kirby representative come to their door, slam and lock that door immediately.


Brenda Adrine July 30, 2018 at 6:48 pm

I bought a Kirby Avalir about a year ago, just after having my carpet professionally cleaned. Well, I got ready to clean the carpet today and looked for the parts to clean it and the brush, the shampoo system and the carpet brush roll is nowhere to be found. The shampoo tank is there with all the other parts. I called Kirby this evening but they were closed. I’ll try again tomorrow but I don’t know how much luck I’ll have after reading all the complaints I’ve read so far.


FED August 19, 2018 at 11:51 am

You wont!!! Its a huge theft ring. Change bank accounts before you are wiped out there too. Active federal investigation to bring this ring to a screeching HALT!!! If you financed, I hate it because people with excellent credit still pay 25% interest!!! We are still trying to verify if Kirby themselves are involved with these independent contract LLC’s


rhonda bullock February 22, 2018 at 6:53 pm

I had someone come to my door said they were showing Kirby vacuums .I told her we are not buying nothing.She said can I just show you so I can get paid. I said yes steel not buying nothing. she showed said still not buying .The man that owns the house is 75 years old I walked in he next room and waited .someone else came in started talking to him the man said he cant afford it but he just keep filling out the paper work asked for credit card. that is when I came back in and said he is not buying it the man said how are you I said we said Ii told her we are not buying one the man would not take no for a answer . I asked for a card but no one had one. told him to give back his paper work I had to take it and rip it up did not want to give name or phone number …… I think these people should be dealt with .praying on old people is a shame…


FED August 19, 2018 at 12:02 pm

You wont!!! Its a huge theft ring. Change bank accounts before you are wiped out there too. Active federal investigation to bring this ring to a screeching HALT!!! If you financed, I hate it because people with excellent credit still pay 25% interest!!! We are still trying to verify if Kirby themselves are involved with these independent contract LLC’s


Dennis Damato February 6, 2018 at 11:29 am

You come on private property that has a no soliciting sign.promise a free carpet cleaning, say it’s. A promo and even say your from another company then try to sell a f-ing vacuum! !!!! And then walk out without doing anything. !!!!! See you in court a-hole


Peri S August 27, 2017 at 2:42 am

I had the experience of having Bo Kelly and his wife Stephanie Bradley to come to my home with their sales reps demonstrating the Kirby Avilar.
They said that I can get two Kirbys for the price of one at $2000.
That sounded great but they aid that they needed a deposit of $500 from me and I gave them $150 in cash which they said was for taxes plus got my credit card information and was supposed to take out $500 but instead took out $750,
I tried to cancel order within the 3 days as on the contract stated but could not reach anyone.
The finance company was going to charge me $4000 plus when it was supposed to be $2000. They never signed the contract but I did which was a mistake.
Since I cancelled my credit card, Bo and his wife came to my home to get the Kirbys back but did not want to give me back my money and this was at 7pm at night.
They will tell you that they can reduce the price if you have anything of value and when they call the fianance company they have you lie to United Consumer about the actual cost of the sale so now they have gotten free items that they tell you will lwer the costs of the vacuums. Do not let these people or sales people in your home even when a sales person gives you a free box of detergent then comes back with a Kirby to sell.
They will not leave your home until a sale is made which takes about 3 hours.
See them and run.


Tony April 6, 2017 at 9:21 pm

The distributor in hilo hawaii is a total scam artist. Absolutely nothing but lies. Her name is Stephanie Bradley and her 9 time convicted “husband ” Bo kelly. They are from Oklahoma and have running from the law for years. There divisional supervisor does not even know that the only way that she became a factory distributor,i.e (selling 30 kirby in 30 days ) was because they took the 2 sales reps (that busted their assess-ments) and put ” her “name on all their hard worked sales contracts. Once she (and Bo kelly) finally received “the factory distributorship ” , then and only would Kevin Patrick and Michael Ikeler receive their so promised hard work earned cost. Never happened keep flushing down the volcano tubes


KATHERINE GOOLD March 3, 2017 at 12:48 pm

I am still upset! I paid over $2000 for my Kirby. It came with all kinds of attachments and guarantees, one being about replacement due to a fire. Well my house burned, I sent the horrible looking remains in, so I get this letter saying it is too badly burned to REPAIR! end of contact, though I did write back, no answer. The fire was April 7, 2013. I am very upset
with Kirby. I bought a used Kirby in the 80’s and went into debt for this new one which I took to AZ with me. So.. the fire and I am out a lot of money and .might as well have used the guarantee for tp!! KATHERINE GOOLD 231-886-XXXXX not holding my breath to hear from you!


RJ Rodriguez December 12, 2016 at 3:10 pm

This company is not a credible company. They run ads that say they will pay $480 a week for customer service positions. When you call them, they actually “say” the pay is  $2,000 a month. When you ask if the position is sales, they say no. Then, after you waste your time driving to their office for “training”, you learn that they are selling Kirby Vacuum Cleaners, and if they don’t sell any, you get no pay. I spent 7 days in training, only to learn that the whole thing was a lie. Instead of demonstrating the vacuum cleaner for a sales person, they were pushing us into sales. Then, the owner who says his name is Mr. Hill (I don’t even believe that), told us that we had to do 15 demonstrations over the weekend to make any pay. I don’t even know 15 people who can afford a $2,800+ vacuum cleaner. I did my best to do 5, and that was taking advantage of neighbors and friends. Then, I show up for work, and find out the owners are out of town, and we sat for 2 days while they are trying to get the van fixed, so we can go out at -2 degrees to cold call for the job that did not involve sales. The van was broken down two days in row, so we never actually made it to any demonstrations, just listened to sexist, stupid, cruel comments, and lies. 

It is not a customer service job. It does not pay a salary. It is a total waste of time and energy. If this is the way Kirby Vacuum does business, no wonder they have to hire crooks. Here is the ad that they run. I really needed to make money and all this job did was delay the chances for getting a real job . . . while wasting gas money! 

reply x prohibited[?]  Posted about 2 hours ago (reposted today 12/12/16) 
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WEEKLY PAY-MAKE MONEY ON TIME TO ENJOY THE HOLIDAYS!!! (Denver, Englewood, Lakewood) hide this posting
compensation: $480+ / WEEK – To start with
employment type: full-time
Our Company is expanding its 4 offices in the Denver County area.

We are gearing up massively for the new year and are looking for reliable Customer Service Agents to join our teams.

If you’ve been looking for work, give us a call TODAY@720-304-5614!!

Training Provided + Weekly Pay


Call to set up your interview today @720-304-5614


Carol A. Dickens November 7, 2016 at 11:42 am

I would like this complaint to go to a CEO as I am very confused and upset.On Saturday November 6 2016 around 1ish we had a Kirby sales person stop by and handed me a Kirby car vac so he could come in and do a demonstration the sales person did a great job I just could not afford it at this time would have loved to had one.My complaint and upset and confusing was they stress to us that Kirby is America made Great I thought until I look at the Kirby car vac and see that it was made in China.Why would you stress America made and give a fake Kirby to us and we got it for letting them come in for about 2 hours and to put your name on something that is not made in America.Can you please explain that to us.Thank you for your time.


paul sebastianutti December 4, 2015 at 12:31 pm

My client is interested in becoming an exlcusive Distributor for a geographical area in Italy. But my reading of your business model is that there is no intermediary Distributorship figure. Sales buys directly from Kirby . In other words there are no exclusive geographical distributorship i your model. Is that correct ?
If not, who should I contact ?
Thank you


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