JCPenney Corporate Office

JCPenney Corporate Office Address

J.C. Penney Company, Inc.
6501 Legacy Dr
Plano, TX 75024

Contact JCPenney

Phone Number: (972) 431-1000
Fax Number: (972) 431-1362
Email: Email JCPenney


CEO: Ronald B. Johnson
CFO: Kenneth H. Hannah
COO: Michael W. Kramer

JCPenney History

JCPenney, also called JCP or Penneys, was founded by James Cash Penney in 1902 as the Golden Rule Store.  Penney bought out his 2 partners in 1907 and began calling the stores J.C. Penny in 1913.  There were 35 stores at this time.

By 1917, there were 175 stores in 22 states.  In 1924, the 500th store was opened.  The 1000th store opened in 1928.

By 1941, JCPenney was operating in all lower 48 states.  They were over 1600 stores.

In 1956, the chain began advertising nationwide in Life magazine.  In 1959, the JCPenney credit card was launched.

In 1963, the JCPenney catalog was launched.  The catalog portion of the business was not profitable until 1971.

In 1971, founder James Penney died.

In 1993, JCPenney became the largest catalog retailer in the US.  In 2011, they closed their catalog business.

Today, the company operates over 1100 department stores in all 50 states and Puerto Rico.  Most locations are in suburban shopping malls.




{ 443 comments… read them below or add one }

Frances teal November 24, 2015 at 2:29 am

I purchased two Orleans Table Lamps, they are a 3-way type, I can only get the lowest setting, I have to wiggle the switch about 5-6 times to get it bright, I would like J.C. Penney make it right with me , I bought them March 2014 , they’re not cheap lamps , and I think they should at least light up, not happy at all with them, they’re the most expensive lamps at JC PENNEY


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Delene Emick November 20, 2015 at 3:42 pm

I would like some assistance with a sofa I purchase for last Thanksgiving. We purchased the Friday collection of sofa and two chairs. The clerk offered us a warranty on the slip covers which we were not interested in, what we weren’t told is that was the only warranty with the sofa. I am very disappointed to say the frame has collapsed on the front and the sofa is starting to cave. This is not a sweater…I am not sure what I am to do with a broken sofa. The chairs are fine but I am SO disappointed that JCPenney has dismissed my problem. I am not sure what they expect me to do with a sofa that is just a year old. I would appreciate if a service tech could come out to repair the sofa and restore my faith in JCPenney. I was not asking for a new sofa, but to dismissed is not acceptable.


Angie November 19, 2015 at 11:06 am

I was shopping in the the women’s department looking at jeans on Nov. 18th, 2015, in the evening. I wasn’t asked if I needed any help nor even acknowledged. There were 4 or 5 associates more interested in talking to each other than helping customers. Not only did you lose a sale, but also a customer. It is really sad that JcPenney doesn’t care about customer service. It use to. I did buy jeans at another store in the mall where the customer service was excellent.


Aliyah Hoskins November 17, 2015 at 12:03 am

Dear Heads of JC Penney,

Thanksgiving has been known to be a family oriented time of the season for many, many years, and it has especially been one of my favourites while growing up. The mouth-watering smell of goodies escaping out of the kitchen days prior to the Thanksgiving feast; bringing memories back. Oh, but you can’t forget about the delicious iconic turkey that so many of us look forward to, along with the side dish of stuffing, and so much more!

On that special day you have the grandparents, aunts, uncles, cousins, sisters, brothers, parents over; so many people over that you almost want to hide because it’s too much! But the laughter, memories made, and time spent together is so worth it in the long run.

I understand Black Friday; retail thrives on that day. So many shop for whatever they want at a cheaper price and it’s a way that some families continue to spend time together. As well as getting a lot of their Christmas presents out of the way and later packaged for another family oriented holiday.

However, as of the last three years, you have made the corporate decision to begin opening early for Black Friday and thus the media have begun to name Thanksgiving Day, Black Thursday instead, because of other retailers following along with the times. The first year (2013) you went along with this horrid idea, JC Penney opened up at 8PM Central Time, though before, wanting your associates to be there hours prior, so they could make sure to be there on time as well as to do additional promotions for the pending sales. The next year (2014), because your company did well in your sales from the previous year, you wanted to make more money and made another decision to open up at 6PM Central Time. Then recently, news has spread that you plan to open up at 3PM Central Time this year (2015).

I get that you want to make more money, that you can take the time off to spend with your families because you do not have to be in the stores, but how dare you take this special time away from other families. Yes, you can argue how you are not forcing the people that work for you to work in retail, however not everyone has a choice of where they work- most times if they have a job they are thankful.

As a consumer, I am completely abhorred by how you are destroying time with families for your “smaller-chained” employees. JC Penney has been my favourite store to shop at for so many years. I like the styles that are offered as well as the prices that I tend to find. I go there every time that I want something new to spruce up my wardrobe and I shop there for presents for others. Yet, the continuation of disregard for your employees is putting a very bad taste in mine, as well as so many other’s mouths. I have boycotted K-Mart because of their inconsideration of their workers on Thanksgiving Day, and I will be extremely sad if I decide to do the same to you as well.

If not for the care of your consumers, think about your employees, the ones with families who cherish the time with their kids, or parents, or grandparents that will not be around forever. The times people spend with their loved ones, is cherished, and extremely needed when the world is being bombed and terrorized, and the loss of life is becoming a greater possibility every day.

I am not writing to a bunch of heartless, money-grubbing, robots. I am writing to men and women who have families of their own, who understand that every moment is precious- and is to be used wisely. Please take this letter into consideration and the lives and families of those who work for you.

A Concerned Consumer


Mickayla November 21, 2015 at 5:00 pm

I could not agree more! I am an employee at JCPenney and only 17 years old. I have to work on Thansgiving at 2:30 in the afternoon until 10:30 at night for “Black Thursday.” My family LOVES Thanksgiving, it is our favorite day of the year that we get to spend together, and this year I get no part of it.


Judy Ozmar November 16, 2015 at 1:32 pm

Last week I went to my local J C Penney store to purchase two items. I had checked the online price before I went. The two items were in stock, so I asked if I could purchase them at the online price. I was not allowed to do that. The associate placed the order online for me. The two items were put back on the shelves and the exact same items were shipped free to the store for me to pick up at a later date. This seems like an unreasonable way to do business. The company had extra work to do, the store lost a sale and I have to make another trip to the store. Who is benefited by this practice? Wouldn’t it make sense to honor online prices at your stores? Thank you for considering this.


Justin Childs November 13, 2015 at 3:49 am

Hello my name is Justin Childs. I am contacting you today because for about 5 years i have been waiting for the managers in sunrise mall in Massapequa. I have done the application so many times the system doesnt let me in. My friend also works there and was going to try to talk to the manage for me because i didnt understand why they had me apply for loss prevention then say again that they arent hiring. I feel like i need your help. Please contact me


M. Blecher November 11, 2015 at 3:21 pm

Email: Email JCPenney
CEO: Ronald B. Johnson
CFO: Kenneth H. Hannah
COO: Michael W. Kramer

Dear Mr. Johnson, Mr. Hannah and Mr. Kramer,
I was extremely shocked to be a victim of DISCRIMINATION and ANTISEMITISM at your JCP store located at the Mall at Wellington Green in Wellington, Florida. On Saturday, November 7,2015, I went to JCP at the Mall at Wellington Green to purchase items which I needed to decorate my home for Hanukkah. I was rudely informed by one of your sales personnel ,in the mist of a large Christmas department , that JCP does not have any Hanukkah decor nor will you ever supply decor for the holiday, Hanukkah. I was with one of my adult children who was as shocked as I was at this information and she suggested that I contact an attorney, social media and/or the news station in our area in reference to this strong display of discrimination and antisemitism.
Many people would have gone to social media, their local news station or an attorney to complain and report about the prejudice against people of the Jewish faith that JCP displays. I have chosen to speak/ write to you first. I am not looking for any gains from JCP but an explanation on why JCP practices antisemitism and discriminates against the Jewish holiday of Hanukkah. As a result, my adult children and I have cut up our JCP charge cards and will no longer do business at your place of employment.

M. Blecher


PRISCILLA November 10, 2015 at 5:29 pm

Oh how all these comments make me want to cry. I too have been the victim of abuse from this company. I have been a loyal customer for years. My payment record up to this point was pristine. Due to this company’s incompetence and negligence; a credit card (that i didnt ask for) was sent to my mailbox wherein it was promptly stolen and used for almost $2000.00. I didnt receive my statement and realized I hadnt paid my bill. When I went on line to pay it; I was informed it was closed due to fraud. There had been multiple transactions on this card in two different stores. Now, I am left with having to fill out a report and now I find that because I was late with a payment… payments are doubled. You know it was bad enough being raped by an unknown person who had a grand time with my card; it was even worse when J.C. Penneys is standing in line waiting to do the same. Need I tell you that I was never informed of the transactions until I called to make a payment? Need I tell you that not once was the person who had my card asked to show id? How interesting that the cameras on the days that it happened were changed out and the old discarded? Yes, shame on me for making a late payment BUT SHAME ON YOU J.C.PENNEYS FOR BEHAVING JUST AS BAD AS THE PERSON WHO STOLE FROM ME THE FIRST TIME. YOUR BEHAVIOR IS NOT ACCEPTABLE.


Megan November 8, 2015 at 1:12 pm

To whom it may concern

I am writing as a loyal customer who has been incredibly disappointed in the way a recent situation has been handled.

Let me preface this complaint by saying I buy ALL of my curtains for my home at JC Penney and have always had stellar service. I have recently had new windows in my home and was considering purchasing new custom curtains, But the recent event has made me question the integrity of the company.

Recently I purchased curtains and a rod for my son’s room (from the ORLAND park store) and had them shipped to me. In the shipment were two XL Columbia coats which I didn’t order. Being the honest person I am, I called the company immediately to which I was informed they would have to charge ME for a return package. I was advised on the phone to return the items (on my own time) to the store. I didn’t think much of it, but when I started to tell people of the error, I started to get mad! How did they know I live anywhere near a JC Penney?? Major inconvenience!!

I gave it serious thought and almost donated the coats to someone in need. But I decided to do he honest thing….I took them back and wasn’t offered anything for my trouble. So I took MY time, MY gas and MY energy on a Sunday to do the right thing. This happened at Macy’s to a friend and they got a full credit for the items. JC Penney didn’t even offer a thank you!! Then I asked for a receipt and got a ridiculous hand written paper from a manager (Enrique)!!

I’m horrified at this! I should’ve taken it to my church for someone in need!!!! It really makes me think twice about ever shopping here again!!!!!


Margaret November 7, 2015 at 1:13 pm

My son and I were handed coupons for $10 off a purchase of $10 today in your store and the store manager Kim Jones did not honor the experience and stated that since they were used previously there was nothing she could do.


Raine November 5, 2015 at 10:14 pm

We purchased a leather sofa from JC Penney. About 2 months later, the middle section sunk in almost to the floor. Penney’s sent out a tech who said they could repair it by inserting more foam in the cushion. We have no children and my husband is the only occupier of the sofa, and he usually sat on the ends of the sofa with the arms. We were skeptical about getting the same style so we exchanged it for another style. And this only gets better. We were told that it could take up to 3 months for delivery because this leather sofa was custom made. After two months, I called Penney’s to find out the status on delivery. Well, the original order was never taken because they couldn’t find it in the “system.” We had to reorder the sofa and wait another 2 months before it arrived, which was May 2015. In October, the middle section (again) of the sofa caved in and it sounded like the particle board frame was broken. We had to again deal with the incompetence of the JC Penney staff, where nothing is documented during any conversation so you have to start from the beginning and explain what happened. If you’re lucky, the hold time will only be about 45 minutes, not counting the times you’re disconnected and have to tell the story again. If this wasn’t our worst nightmare come true, it would be laughable. After weeks of being told different procedures from different staff members and holding and waiting to be called back, I got my bank involved. Capital One called on 10/7 and spoke to Dennis at JC Penney, 800-442-7902, ext. 221904. The conversation was recorded. Dennis informed us that since I had two bad experiences with Penney, that he would issue a call tag to pick up the broken sofa within 7 days and I would receive a full refund of $1,957.09 plus the $125.00 restocking fee to haul it back. Dennis said the full refund would be credited back when the sofa was returned to their warehouse, which takes about 7 days. This entire conversation was recorded by Capital One. The next day, 10/8, I received a call from Ed at the same number Dennis called from, 800-442-7902. He informed me that a tech would be out to inspect the sofa so they could do the repairs. I told him that’s not what was agreed upon with Dennis at JC Penney the day before so I told him to cancel because we were waiting for someone to pick it up. No one from JC Penney came to pick it up so I called Capital One again. They called JC Penney and was told that the standard procedure was to send a tech to inspect before hauling away the defected sofa. Today, 10/21, a tech arrived and took pictures of the sofa. He said that JC Penney does not give refunds, only exchanges. I told him that’s not what was recorded with Dennis at JC Penney and Capital One. The tech took photos. The middle portion (underside particleboard frame) of the sofa was broken in 3 pieces. The tech said that someone will be contacting me within 2 days. I asked him to put in his notes to JC Penney that I was promised (recorded) a full refund including restocking fee. The defected sofa was picked up today, so let’s see how long it takes Penney to refund my money. I have since filed a claim with BBB. If you’re looking to buy a sofa from JC Penney, you’ll probably find better quality at Goodwill. I have never known a company where every person I dealt with is a complete idiot. Don’t even ask a rep to transfer you to someone at a higher level, because he or she doesn’t exist.


Delene Emick November 20, 2015 at 3:52 pm

I too am having issues with a sofa, this one was to be Made in America, which is why we purchase the sofa and two chairs. I understand furniture wears out but don’t treat us like idiots, this is not our first furniture purchase. I am truly sad they will not stand behind their products.


len November 4, 2015 at 7:25 pm

Does leaving a comment here actually do any good? Consumer complaints published Online against JC Penney, or any other major retailer, does not impact the corporation. No one here should expect any type of response from them, let alone a favourable one.


Delene Emick November 20, 2015 at 4:30 pm

I am hopeful you got a response and I am not totally wasting my time.


Michael October 31, 2015 at 10:21 am

My wife and I stopped by Jcpenney Friday to pick up some pants that we needed for dinner that night. We haven’t been to a Jcpenney in over 3 years do to so many bad experiences with coupon policy changes, store staff being rude and coupons not being accepted. We were in quite a rush do to our work schedule and we thought that we would give you all another try. We now know why we hate Jcpenney, you all had signs everywhere in the store that displayed take an additional 25% off the lowest ticketed price. We were were excited thinking that Jcpenney has finally went back to their roots of great deals with none of the fine print BS that annoys the crap out of everyone. Wlle also had a coupon for an additional $10 off on $25 or more spent. As we made our way to the register there was a customer that couldn’t use her coupon due to the 25% already being taken off. We thought that we misunderstood the lady and continued to wait to get our clothes we had over $150 in our hands, naturally getting more than we came in for, the couple behind us also were confused about the lady being told that they could not use her coupon with the sale as to no makings on the sign stated that you could not use any coupons. As we finally got to the register and rang up to $151 and some change we asked why didn’t we get the additional 25% off she said that it requires a coupon which we didn’t have. So I went and grabbed the sign to show them that it said noting about a coupon. She preceeded to argue with me telling me that we had to pick which deal we wanted. I was getting mad and the couple behind us said they quit shopping there due to the misleading adds and in store postings, as did we. The couple put their stuff on the counter and said “we will get ilour shit somewhere else, this is bullshit”. After the foul mood the staff put us in we on got 2 pairs of pants and left the rest there on the counter. We will not return to your store either, that is 3 separate purchases totaling over $400 that you all lost in about 10 mins if you all can’t figure this out then Jcpenney will be out of business before we know it this explains the mutiple store closures across the country. This is sad this used to be our favorite store to go to. We were in Huntsville, AL.


I thought I was a Valued Customer October 30, 2015 at 10:43 am

PLEASE PROVIDE ADDITIONAL TRAINING FOR THE EMPLOYEES/MANAGEMENT @ JCPENNEY GREENVILLE, MS!!!!! THEY NEED TO LEARN TO GO TO THE JCP.COM WEBSITE.. THEN TRACK YOUR ORDER… PUT IN THE CUSTOMERS INFORMATION..IN ORDER TO PROCESS RETURNS…ETC… First and foremost the line was too long at the main entrance near lingerie. Second, I tried to avoid the line by going to a register near jewelry by the plus size section but the old lady said she doesn’t return online purchases they can only be returned at the register I just left with the long line. Keep in mind she didn’t have any customers and she didn’t attempt to pull any from the other counter to bring down the line. Third, after waiting in line for more than 15 minutes I get to the salesperson everything thing is fine until she tries to process my last return, she ask the lady behind her to help. I ask for a manager and she tells me that the lady is a (mgr). The lady (mgr) takes too long to respond so I ask her to call for another mgr and she tells me that this lady is the only one that can resolve this issue. The mgr finally turns around and says It’s been over 90 days without keying anything in or looking at the register. So long story short the incompetent b*t*h doesn’t know what she’s talking about and needs more training. I had to leave w/o returning the item. Get it together JCP Greenville MS!!!!


Kimberly Rathbun October 30, 2015 at 5:25 am

I made a purchase of two rugs on line from jc penney via PayPal on 10/24. The money was withdrawn out shall I day “pending”, thereof like every single other on line transaction I assumed all was good. I wake up yesterday, check my bank any and I’m overdrawn by over $200 because jc penney also charged me individually for each rug again on 10/28, the day they delivered it without refunding the original pending amount I already had from 10/24….thus I pd double for two days. This resulted in 7 overdraft so far and when I spent three hours on the phone with various customer service reps, and many different stories of why and whose fault, jc penney is blaming PayPal. I will be contacting corporate and BUYER BEWARE IF YOU BUY ON LINE!!!!!!


Cheryl October 29, 2015 at 4:26 pm

On Saturday, October 24, 2015 I had an 8am hair appointment with the JCP salon at 3000 Dunn Ave. #25 in Jacksonville FL. Ten minutes to 8am my stylist attempted to gain access by ringing the bell provided as well as calling the necessary numbers to contact those in charge of opening the doors at 8am. Ms. Eleanor finally answered at 8:10am and said she will be downstairs in two minutes. I recognized Ms. Eleanor from my other 8am appointments in which she failed to open the doors on time. She offered no apologies for her tardiness. When I expressed concern for the salon opening time she offered this response…when I am in the money room opening the door is not a priority. I replied, so the customer does not come first? It is my belief that if a business advertise an opening at a certain time then that business should have it’s doors open at that time regardless of bells, phone, or money room responsibilities. It is my opinion that money room responsibilities should be handled prior to the 8am open time. The staff at this store need a refresher course in customer service. It needs to be clearly understood that this is not the first time I had to wait for the store to be opened on time. It needs to be clearly understood that I am not the only customer who had to wait past opening time. It needs to be clearly understood that money room responsibilities are a direct result of having paying customers like myself bringing our business and referral business to that particular location which allow you, Ms. Eleanor, to remain employed.


Anonymous source October 24, 2015 at 11:47 pm

I am extremely pissed, i ordered a dress online & not even 8min later after ordering I get an email saying it was unavailable. How could they possibly have my card details in the system when there wasn’t even a damn dress available in the inventory!! then later on I checked in one of my local stores and found the dress. I put it oh hold and came to pick it up the next day. Then they LOST my damn hold!! They didn’t even offer to help me find it. Then I came back the next day to ask again about the dress and still it was no where to be found, then I peeked around and found it. How could they possibly lose my dress like that? I’m dissapointed. Not only was the customer service terrible, the online system sucks just as much. However the misery doesn’t even stop there, because after I found the dress and purchased it. The next morning they charged my card for the online order that they say wasn’t even available! I called customer service and was livid!!! They went on to say that it only charged my card when it ships but apparently the charge was a mistake. What in the hell is this foolery? Seriously, this company and it’s employees are terrible! Absolutely terrible.


Mary Birge October 24, 2015 at 2:14 pm

I went to JCPenny yesterday to get two vests on sale for $19.99 each.They were in sale paper for buy one get one free but the cashier said they weren’t on the sale paper and they didn’t have any sale papers in the store so I came back to Glasgow and hunted my sale paper.Went bac to Bowling Green this morning took my paper with me and the manager said they had the wrong price on them and we would have to pay $42.00for two instead of $19.99 for two.These were to be store busters.The sign for $19.99 was gone.This is false advertising.Thats why JCPenny is losing customers.I drove approximately 160 miles in two days just to shop at Pennys but not again.Unsatisfied customer.


Payge October 11, 2015 at 2:39 pm

2 days ago I went into the jcp salon in mn where their master stylist choped my hair off . I had a picture that I went through with the stylist and told her that I did not want to lose any of my length she told me that she wasn’t going to wash my hair because she wanted to make sure that she didn’t cut too much off so she misted instead. We combed my hair out and I showed her the exact amount that I wanted cut off and told her no more than an inch at max! I already had existing long layers in my hair and told her that I wanted no hair anywhere near my shoulders . She knew I was nervous and tells me as she makes the first cut “now don’t freak out ” and chops off over 3inches of my hair in one cut ! I now hair hair up to my shoulders its uneven and she chopped the top of it so now my hair is constantly in my eyes . I have naturally wavy hair and I have an afro when it dries because its so short. With no exaggeration it will now take my hair a year and a half to two years to grow back to the length it was . I was devastated I got into my car and cried. I don’t know how someone with so much experience could do something like this . when I called to speak to the salon manager she tried to make it seem like it wasn’t a big deal . they offered to have the same stylist re cut my hair ! Are you kidding ! You want her to cut more of my hair off ! Obviously they do not care .I told the salon manager that I wanted extentions put in because literally I am in tears every time I look in the mirror I cry. My hair was very important to me. I am so dissapointed. Why wouldn’t you try to fix your mistake ?


Catherine McCrann October 8, 2015 at 7:23 pm

I have been a loyal customer for over 40 years. On Labor day weekend, after tirelessly searching the web looking to find some furniture for my home, I chose and ordered a leather sofa from your website. I was extremely happy with my choice and price from your store . Then on Tuesday after Labor day, I was contacted by your colleague and I was informed that the sofa was sold out and would no longer be available. Needless to say I couldn’t go back to searching other websites , since the Labor Sales were over.
Then October 4th I was shopping again on your web site and discovered the same sofa (leather possibilities Roll-Arm 82″ Bisque Color) was available for $1599.00 but the exact same sofa I previously ordered on clearance for $748.50 was not? Thank you for $25.00 gift certificate I received on Sept 9th. This issue has been bothering me for several days. I feel very sadden and angry that you have dishonored your sales event to a loyal customer.

Sincerely Catherine McCrann

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Amy Gerald October 3, 2015 at 2:34 pm

I went in to JCPenney at Cross Creek Mall this morning trying to exchange a pair of Arizona jeans for the right size. They were a birthday present so I didn’t have a receipt. I got another pair in the right size and went to the register. The cashier told me without a receipt I would only get a $10.50 credit and would have to pay the rest. I told her I just wanted an even exchange for the right size. She said she couldn’t do that without a receipt. Never have I had this problem with your store before. I have 3 kids and shop at JCPenney regularly. I asked for a manager. I went upstairs to the managers office and when she came out I couldn’t believe how unprofessional she was. First of all she had on blue jeans, sneakers, and a sweatshirt. All of the other employees were dressed up and I would think being a manager those standards would apply to her too. After I explained my situation to her she said without a receipt she couldn’t even verify that I bought the jeans? I have never found jeans in your store for $10.00. She said the cashier did the right thing and that if I could find the receipt she wouldn’t have any problem exchanging them for me. I don’t think that I should have to go back and ask the person that bought me the jeans for the receipt just so I can exchange them for the right size. I could understand if I just wanted money back or something else entirely but for the very same product I shouldn’t have to have a receipt. In my opinion this isn’t very good customer service. I might just need to find somewhere else to shop besides JCPenney


Kat October 2, 2015 at 5:10 pm

I have been with JCP since 1985 and now since they sent a new card, I lost my stability on my credit report for old cards. I am so disappointed that JCP didn’t take that in consideration before they go into new cards. I no longer want to be involved with JCP anymore. Sorry JCP, you really screwed me over!!


Debbie October 2, 2015 at 5:10 pm

I will never shop at the store in Louisville Ky again you have one of the the worst managers I have ever meet. I believe here name is LeeAnn you need to do something about her.


Carol October 1, 2015 at 1:57 pm

I am just your average everyday consumer who has always loved Penney’s. I tried to find other contact information but this isn’t really a standard customer service issue. I do hope that this will get into the correct hands and that maybe someone starts taking notice. My problem is that I can no longer find normal clothes at your store.
As for me I am 48 years old and just wants simple comfortable clothes, not cut off jeans or shirts with slogans or sequins. I need clothes that look nice but are simple and comfortable.
A real nuisance for me is that my 11 year old daughter needed new clothes for school. Typical everyday problem for most families in America. Maybe your buyers are not aware that schools have dress codes? I feel I can say this because I have recently moved from the northeast to the southeast and still the same dress codes in the schools. No cutoffs, no showing midriffs, no deep v-necks, no tanks, and shorts need to be mid-thigh or below. The pants for girls can not be skin tight or made of spandex.
So yoga pants are out. Have you shopped in your own store for this? I am not talking about private schools, they have it easy – uniforms, but everyday ordinary public schools. Please talk to the buyers and bring back everyday clothing.


Carol October 1, 2015 at 1:52 pm

I am just your average everyday consumer who has always loved Penny’s. I tried to find other contact information but this isn’t really a standard customer service issue. I do hope that this will get into the correct hands and that maybe someone starts taking notice. My problem is that I can no longer find normal clothes at your store.
As for me I am 48 years old and just wants simple comfortable clothes, not cut off jeans or shirts with slogans or sequins. I need clothes that look nice but are simple and comfortable.
A real nuisance for me is that my 11 year old daughter needed new clothes for school. Typical everyday problem for most families in America. Maybe your buyers are not aware that schools have dress codes? I feel I can say this because I have recently moved from the northeast to the southeast and still the same dress codes in the schools. No cutoffs, no showing midriffs, no deep v-necks, no tanks, and shorts need to be mid-thigh or below. The pants for girls can not be skin tight or made of spandex.
yoga pants are out. Have you shopped in your own store for this? I am not talking about private schools, they have it easy – uniforms, but everyday ordinary public schools. Please talk to the buyers and bring back everyday clothing.


Evelyn September 29, 2015 at 7:27 pm

Why is returning something so difficult?
I shop in other stores and without receipts I’m still able to do my return.
Today I went to return 4 items, I was succesfull at only returning 1. The associate called the manager on duty Maria Morgan (Miami international) 4 times before she was able to come down and speak to me. I understand that your policy is 45 days but I travels and sometimes I don’t have time to return things on time.
I guess I can’t shop at Jcpenney because of the restrictions and associate service.


Sherry Warwick \Kenny Yockey September 25, 2015 at 1:54 pm

My boyfriend and i shopped online for a Birthday gift for myself. He found a pair of earrings he really liked. I am already at platinum status and get all the discounts and deals. So we go into this store wanting to get my boyfriend a jcp card. Problem number one. The girl asks him to enter in his net pay. First off it should be gross. so that right there lowered the amount. the earrings he wanted to get were around 667.00 with a lifetime warranty. Now please keep in mind he has the caSH FOR THESE EARRINGS HOWEVER, CASH ISNT GOOD ENOUGH. In order for him to get the discounts he has to open an account. He makes 80,000.00 a year. So they approve his credit with a limit of 367.00. So we say ok. can we pay the rest in cash…… guess what No you cant. But, he goes ahead and pays 600.00 on the account since it was in the system so they wouldnt worry it would be paid. So anyways the girl sends it through and says oh they approved it anyway. then she hurries off not to be seen again. then I receive an email stating there there was a problem with his order. I cant get ahold of anybody. finally i get through someone tells me his credit limit isnt high enough. So i try it again except i removed the lifetime warranty of 125.00. later that day it to was declined. I call back. Well yes maam he has a 600.00 credit to his account but his credit limit isnt enough. what the HELL!!!!! Isnt that stealing. All he wanted was to get a pair of earrings for his girlfriend. You just cant take his money and send his merchandise. We are so angry and pissed off he cancelled his account and his money had better be returned with 5-15 days or i can guarentee you suit will be filed. I too will pay off my bill and i will not purchase another item from jcp nor will my family or friends if this is not made right. Two very PISSED OFF CUSTOMERS!!!!!!!


Kim September 20, 2015 at 8:37 pm

J.C. Penney Company, Inc.
6501 Legacy Dr
Plano, TX 75024

What happened to the customer is always right? I purchased a custom top of the line alabaster leather sofa/chaise on 7/25/2015 at store 19596. My order number is 4109816 the amount was a sell price of $3464.45. I was excited. The sofa was delivered on 9/12/2015. To my surprise instead of a chaise that should have been delivered, I received a sofa and a corner piece that would have been used to connect a two-piece sectional.

I spoke with a phone representative who was very helpful. I was able to keep the sofa and she advised me that I needed to go back to my store and have the representative to correct the mistake. I thought that it would be a simple request, but it was not.

An entire week past before my sales representative (VP) 708, contacted me. When he did he was no help at all. He told me that what they delivered was correct and that three warehouse manager agreed and that the delivery staff and me were incorrect. I ask him if that made sense that I would purchase and wait all this time to lie. He told me that it was nothing that he could do, and that if he were to order the item again I would get the same thing.

I was flabbergasted! I couldn’t believe that he would say something like that. Then he said that the only thing that he could offer was for them to pick up the sofa and issue a credit to my JC Penny account. Not only is this unprofessional, he flat out refused to fix the problem. I have to say my uncle worked for JC Penny furniture in the 70s in downtown San Francisco and he was a true professional. His customer never left the store unhappy.

I know that this is not going to be fixed to my satisfaction, and personally I no longer want the situation repaired. I just want to hear from the delivery company so that they may pick up JC Penny furniture.

This could one of the major problems that Penny’s is having in staying open. Maybe it’s time for close your doors. One fact for sure is that I can purchase what I want anywhere, but I choose JC Penny.


Naz September 16, 2015 at 6:39 am

I have been trying for approximately 9 months to get off JCP mailing list. Problem-1st name on the flyer is not mine, but last name is. I have been told numerous times it has been removed. Last phone call the rep was rude by cutting me off as I spoke. When I asked for a Supervisor she wouldn’t do it, saying that person will only repeat what she said. I raised my voice & firmly told her the reason was due to her cutting me off so rudely. She became very quiet. I had to ask if she was still there. When she replied, I just hung up on her with no resolution. How hard is your system that removing this name is turning into multiple calls with the promise it has been done, it has been removed, it’s because of someone else’s fault not going into the right screen?


Julie M. Brannon September 13, 2015 at 12:07 pm

Recently, I accidentally missed a payment on my JC Penney Credit Card. I was traveling quite a bit during the month of July and simply overlooked it. Almost immediately, I began receiving phone calls from Synchrony Bank regarding the account, often up to three times per day. Since I’d only missed the one payment, I determined at that point to pay the amount on the statement by the next due date to bring my account up to date.
I called Synchrony and the automated system indicated that I needed to pay $225.00, due by the 23rd of August. I paid this electronically via my bank on 20th August. However, I was still receiving phone calls (again, twice per day). Investigating further, it seems that I owed an additional $37 to bring my account up to date, which was not reflected in my statement amount—or I certainly would have paid it at the time.
On 13th September, I called customer service and paid the $37 via the phone. I also registered my displeasure at the treatment I have received, given that I have been a JC Penney Credit Card customer since 1988 and pay my bills regularly. A simple letter or email, notifying me of the oversight at the time, would have rectified the entire situation easily, collegially, and with a minimum of inconvenience to your company and to me. Instead, I was treated like a deadbeat customer with what amounts to harassment.
For one missed payment. One.
At this time, I am considering transferring the balance of my JC Penney Credit Card to another card—at a lower interest rate, I might add—and closing my JC Penney account. If this is how your company treats its long-term customers, there is little incentive to continue giving my business to it.

Julie M. Brannon


Kris Cramer September 12, 2015 at 8:32 pm

I bought a dining set D Poss counter height w/four upholstered chairs 4/28. It was delivered in May. July 6th one of the foot rests snapped in two. I had to call JCPenney customer service twice before they sent out a technician. Technician came discovered the chair broke because the delivery company didn’t put any screws in the chairs. He told him he would bring a replacement part in two weeks. I haven’t seen him since. That was over a month ago. My husband has made several unsuccessful attempts to contact the technician directly. I called JCPenney customer service service back where I spoke to the rudest rep named Jamal and supervisor named Veronica. I was told all they could do was email the repair technician. I asked for a time frame for a return call and that’s when rep and supervisor became rude telling me that emails are answered in order and they would get to mine when they got to it. So now I’ve been without a chair for two months. The delivery company, service technician and customer service have all failed me. I feel like no one at JCPenney is willing to help. I would like to know where to go from here. Please text me at the email address above.


shannon September 9, 2015 at 1:37 pm

WHAT IS GOING ON WITH CUSTOMER SERVICE?! I had to call and let them know that some one got my BANK card information and charged 330 dollars at sephora and 230 at the jcpenny itself/per my when I call in I 1). Am talking to some lady WHO DOESN’T speak very good english 2). Kept telling me they couldn’t help me, i would have to call mastercard. I repeatedly told her that it is a BANK debit card and she just kept repeating the same stuff over and over. She then went on a spiel about getting a jcpenny card. ARE YOU KIDDING ME? I am usually a customer.. not any more. Why would Iwant anything to do with a company that does absolutely nothing?


pat.H October 7, 2015 at 11:34 am

I love jcpennys the first real card I had I was thinking I paided insurance if I could not work but it did my pay and. I became. I’ll lupus athesma more. I will pay please give me the pivlivge to us. A card. Yes I’m Drake. Sinked
Someone ran my card up a little. and I became ill and things became cryzy please. please. Help me .get my card back. I can pay want was asked last please. I need my jcpennys. StoreStore for my grandkids and. Myself. The best at that. Store I miss you its


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