JCPenney Corporate Office

JCPenney Corporate Office Address

J.C. Penney Company, Inc.
6501 Legacy Dr
Plano, TX 75024

Contact JCPenney

Phone Number: (972) 431-1000
Fax Number: (972) 431-1362
Email: Email JCPenney


CEO: Ronald B. Johnson
CFO: Kenneth H. Hannah
COO: Michael W. Kramer

JCPenney History

JCPenney, also called JCP or Penneys, was founded by James Cash Penney in 1902 as the Golden Rule Store.  Penney bought out his 2 partners in 1907 and began calling the stores J.C. Penny in 1913.  There were 35 stores at this time.

By 1917, there were 175 stores in 22 states.  In 1924, the 500th store was opened.  The 1000th store opened in 1928.

By 1941, JCPenney was operating in all lower 48 states.  They were over 1600 stores.

In 1956, the chain began advertising nationwide in Life magazine.  In 1959, the JCPenney credit card was launched.

In 1963, the JCPenney catalog was launched.  The catalog portion of the business was not profitable until 1971.

In 1971, founder James Penney died.

In 1993, JCPenney became the largest catalog retailer in the US.  In 2011, they closed their catalog business.

Today, the company operates over 1100 department stores in all 50 states and Puerto Rico.  Most locations are in suburban shopping malls.




{ 405 comments… read them below or add one }

Jennifer R August 30, 2015 at 10:14 am

I will never shop JC Penny again and am urging everyone else to do the same. I have contacted JCP several times about an issue and no one has gotten back to me. After several bad customer service experiences in the same store I have even called about receiving two left shoes!! I purchased a pair of shoes for my son, I didn’t check to see if they were different sides and neither did the cashier. I went back a few weeks later and she tried to give me $5 for the pair because I didn’t have the receipt and she wouldn’t look it up. I paid $25 for the shoes. I said “no” could you find the correct shoe. She could not find anything she said then had someone else wait on me to take a personal call!!!! Seriously! Needless to say I’m taking my business elsewhere and am stuck with two left shoes.


Claudia August 29, 2015 at 12:22 am

JC Penney !!!!!!!! What’s going on ? Most of the clothing looks awful. Styles, shapes and prints are bad.


Mary Kellr August 28, 2015 at 7:30 pm

I was an associate back in the 90s, and quit because of my second child. I later became a hairstylist. I decided to go back to Penney’s and apply in the Salon. I had a very good interview with the Salon Manager, but was told I had to have a “try-out”. When I went for the “try-out” the lady that conducted it was so unprofessional in her appearance and she was disorganized and couldn’t come up with the correct words to explain what she needed to tell us do. We were to build something with some child building blocks. Then we were to conduct a focus group. It was the biggest waist of 2 1/2 hours that I have ever had to spend. She then took me into a separate room and was told we won’t be hiring you now, that’s why I brought you back first. I was so shocked that I just left. Penney’s used to be a nice place to work and shop but not now. I will never step a foot in that store again!


Mary Kellr August 28, 2015 at 7:37 pm

This is the Amarillo, Texas store.


Marcia A. August 24, 2015 at 4:38 pm

What ever happened to customer service?! JC Penney’s customer service is the worst!!! Their associates are rude in every store and it starts with management and inflexible policies and procedures. They barely greet you or say thank you. It is if you are putting them out…REALLY!
I purchase a dining set on June 27, 2015 from their home store and was asked by the sales associate to pick my delivery date. I wanted to item for July 4th because I had family coming to town, and I was told it could be delivered on July 2nd and that I would get a call the night before with delivery time. Of course, no call on July 1st and I had already taken the day off for the delivery on July 2nd. I called customer service to find out between what times would my furniture be delivered and I was told “that’s not your delivery date, that’s the date that your item would be shipped and then the delivery company would call you for the delivery date.” Now, I’m HOTTTTT! I told customer service to cancel my order and I’ll just purchase something locally. The agent apologized and said, if you keep this item, we’ll compensate you. I asked, how much? And then she said that they would let me know once the item was confirmed delivered.
Needless to say, the dining set was delivered for another two…I repeat, two weeks. I had spoke to customer service several times and they were absolutely no help! Once my item was delivered, I called customer service for compensation and got the run round…transferred around and of course, never received ANY compensation.
I have been a loyal customer with JCP for over thirty (30) years. In spite of the changes in their CEO and diminishing quality of merchandise, I’ve tried to remain loyal so they would not have to close like many other major department stores…
BUT, not any longer…I am done! Today, I went to the same home store to exchange a bathroom soap dispenser without the receipt and was treated like a criminal. I was plain to see that the nasal was broken and I received the worst customer service. I asked for the manager, “S”, we’ll call her, and she was worse then the sales associate. I WILL NEVER SHOP THERE AGAIN…AND JC PENNEY’S HAS LOST A VALUE CUSTOMER FOR OVER 30 YEARS. I see why this company is in so much trouble. TRAIN YOUR MANAGERS AND ASSOCIATES TO TREAT EVERYONE EQUAL…MONEY IS GREEN, NOT WHITE, BLACK OR BROWN.


D. Feier August 24, 2015 at 5:09 am

RE:JCP insiders- surveys are geared towards teenagers, and young women, clothing is flimsy, see thru and and not for older women . Older women are the ones with money to shop.You are ignoring these customers. We want attractive, stylish, age appropriate clothing.
Your moderators send generic emails all about how general your clothing surveys are.Actually my 4 year old granddaughter could handle grouping your items. I unsubscribed.You are loosing me as a customer because of the moderators uncaring attitude. I’m sure this does not matter to’s only one customer.I used to spend quite a bit
of money at Penney’s. It will go elsewhere now.


over heater customer August 20, 2015 at 3:50 am

Every time I shop at JC Penney’s in Coon Rapids , MN. Your store is so hot I sweat . Its summer time and if your want people to spend money in your store , you should lower your thermostat. I have spoke to different employees about this matter . They have said they hear many complaints and they still don’t change the temp in there. I would much rather shop at Kohls then walk out halfway through shopping to go home and shower because of all the slimy sweat from shopping in your store. After reading several of these comments , I see you have other stores with similar problems. If this is a corporate decision to set thermostat that high , you are making a huge mistake.


Mary Defever August 17, 2015 at 3:45 pm

How would you like to shop in a store with no air conditioning when it is 118 degrees
outside. The JCP’s store in Bullhead City has been without A/C for several days now.
I love your sales but who wants to shop in a store with no A/C. I do not know how the
employees who stay there for several hours can stand it. WHY DON’T YOU GET IT


Mise pasciak August 15, 2015 at 10:09 pm

Your Conroe Texas store is violating Texas state law by allowing Ericka to cut clients hair with a open razor with no Gaurd.There is a huge risk of the public getting Aids and or Hepititis C by exposing them to s used razor over and over on every male client.The manager knows this and does nothing and even the store manager Wesley gets his hair cut by her with a open razor.She does not have a barber license.


Mise pasciak August 15, 2015 at 10:04 pm

Also you need Cameras in your Salon .Irma had Two color syncs in her clear bag.Visablly visible yesterday on your security cameras.Your Conroe salon is being stole from by your Master stylists.Unless you do away with retaliation no one will speak up.


Disappointed August 15, 2015 at 8:59 pm

I work at JC Penney at Owings Mills Mall in Maryland. I am so disappointed in how things are managed. It’s not the way it used to be. The new managers are not qualified to do the job effectively. The new store manager does not dress professionally and she chews gum while she conducts the morning meetings. Some of the staff wear flip flops and do not dress according to jcp standards. It has definitely gone downhill. The evening people work after 11 pm when they are clearly scheduled until 10 or before and they are told they have to stay. I hope no one reports them to the Labor Board. Employees have children to pick up, catch the bus and some work early the next morning. There is no compassion or consideration for the employees. The store needs more help. It is my hope that JC Penney sends someone to the store that will bring us back to the quality store we once were.


Mise pasciak August 15, 2015 at 7:06 pm

I worked in the Salon in Conroe,Texas.I was told by a coworker (Trina) that I had an unfair advantage to build clients because I was white.Because of this I was unfairly targeted with a hostile work environment so I quit. This salon needs a manager that is there full time not two days a week.These people that work there do their own thing and treat customers terrible.Often ignoring them .They have Salons in their homes and take Jcpennys customers to their house.They only work there for the insurance.They shop in the store even when they are on the clock and don’t pay for their product charges or clock out when they get their hair done.Anyone new is treated horrible and forced to quit because of the hostile work environment.The scheduling with the computer system is insufficient and customers wait too long to scheduals appointments.A receptionist is needed.This is a prejudice place to work and the pay isn’t worth the trouble.This is the most unprofessional Salon I have ever worked for and I’ve done hair twenty six years.Jcpenny needs to get out of the Salon business and stick to selling clothes.They probably only have a Salon because they sell a lot of retail which I’ve seen retail deverters come in and buy large quantities of Paul Mitchell and Redlkin to break up packages to sell diverted product.They have no business in the Hair Industry.


Suzan Baker August 10, 2015 at 2:51 pm

There is no customer care on line or at the JC Penney store at Dadeland Mall, Miami, FL.
The “Customer Care’ line is always busy and the dolts on that line left me on hold for over an hour TWICE. They owe me a small credit of about $10 but I can’t find out the exact amount nor do I believe that JC Penney will send me a check instead of returning to a credit card. With any question you ask at the Corporate number they transfer you to Customer Care that has a wait time of 45+ MINUTES, then that put you on hold for 60+ minutes. Great company you got here, and former customer you have in me.


Patty August 9, 2015 at 10:20 am

On August 8th I visited the JCPenney store in LaCrosse WI where I had the pleasure of meeting a “Prince”. I don’t recall ever having dealt with an employee there that wasn’t helpful or polite but this young man completely made my day with just one sentence he said to me. I asked another employee for his name and she said Prince. I responded “How fitting! “. And even when she said his name I saw the genuine smile and respect she had for him as a coworker. If he has this kind of impact on 2 women that are from different generations then this young man is a keeper. I would guess Prince puts a smile on every shoppers face when they have the pleasure of talking to him. KUDOS JCPENNEY LaCrosse store for hiring him. Now I hope JCPENNEY LaCrosse recognizes him for his incredible customer service. He does more than return clothing to their place. He gives people a reason to smile and feel so wonderful even after their brief encounter with him. Thank You Prince for making my day so much more brighter!


Annoyed August 8, 2015 at 9:17 am

I’ve worked for the company for a little over a year now and we have recently got a new store manager. SHE IS THE ABSOLUTE WORST! Since she started working in our store everything has gone down hill. It really says something about management when an entire department has started to quit! She treats us like we don’t matter and she harasses us when people have to call out. And on top of management stressing out the employees, the customers are no better! Many of the people who shop in my store are very rude and get angry when you try to explain to them that they can’t combine their coupons or that the item that they want is no longer in stock. I should not be getting screamed at over things that I have no control over. Then when we call a manger down the customer turns heir whole attitude around! It is an overall stressful environment and a crappy place to work especially if your store manager is a prick.


M. Fox August 7, 2015 at 3:31 pm

I have been shopping at JC Penny’s at the Richmond Mall in Cleveland Ohio since the mall opened in 1968. The quality of service along with the environment at this store has become horrible in the past few years. The staff is rude, disinterested and lazy, the dressing rooms are dirty and overall there is lack of respect for the customer. However, TODAY, I was in and every single person there was going overboard to ensure customer satisfaction. The dressing rooms were cleaner, the staff was smiling, helpful and bent over backwards for everyone who walked in. I knew something had to be going on and found out that the district manager and his staff were there, gee what a surprise. I called to talk to the district manager but of course he was not available, so I told the manager on duty how great everyone was today and that it would be nice if it would stay that way every day. Of course it won’t. Most of my friends and family stopped shopping there long ago because of how they are treated. Honestly this location needs to close down unless the district manager plans on visiting every day.


Anibal August 4, 2015 at 10:53 pm

Let me start of with ME no longer EVER shopping at JCPenney!!!!Let me start with all the drama and unprofessionalism that this chain of stores has.

I purchased an engagement ring and i sent it out for sizing, and came back 2 weeks after saying it couldnt be sized.
So i re purchased another one sent it out for sizing and comes back again 2 weeks after without being sized.
Why would they keep it 2 weeks without them doing anything?????
All my scheduled plans on certain dates were completely ruined because of miscommunication
(I still dont have my ring and its been 3 months almost since my first purchase!!!!!!! Reallly???? Ridicolous!!!!
To top it all off
they said they can not size the ring based on the structure of the ring.
why couldnt they inform me that the ring couldnt be sized to a specific size…why not inform your clients of something sooooooo important, it is not just a regular ring its an ENGAGEMENT RING!
This ring by the way is not a $100 ring it was over 2K.
so now who knows who is sizing it, apparently its a private jeweler.

But when it came to them selling it to me and charging me for it , they didnt hesitate for 1 second

I AM EXTREMELY FRUSTRATED,PIST, UPSET AND MORE THAN ANYTHING MY FIANCEE IS STILL WAITING FOR IT.. lets see how long they take now and by the way everytime I call to find out the progress they give me the run around.



Paula August 4, 2015 at 2:06 pm

I am trying to apply for an interior design job in Warwick, RI, but am unable to continue due to their SS# requirement. Having owned a business myself, I KNOW this is not required until the person actually has accepted the job. With all the security issues of today, it makes no sense to put out more information than necessary. I tried to find information online to phone someone, but it’s a nightmare trying to get through. I guess I’ll have to move on to another job. Too bad.


Carol August 12, 2015 at 7:53 am

Nowadays you have to put down your number as soon as possible. Too many people are faking the SS# and Penny’s isn’t the only store that is doing so; maybe in the corporate world they would wait until you are hired to get that number but not in the retail world where people come and go at a rapid rate of speed. Nobody seems to stay long in their jobs anymore and the corporation has to cover themselves that they are not hiring illegal people or the government will fine them.


Mike Thompson July 24, 2015 at 2:27 pm

I tried 3 times to search for items to purchase and the site stalled to load ads. I finally got to click on some purchases and when I went to sizes again a loading stall for ads. I went back to the order form and up popped a feed back form. Over and over pop ups. I gave up trying to order and closed off J..C..Penney. But after I did I found this site to let the company know why they lost a potential $400.00 order.
I purchased from catalogs for years from Penny’s and spent a good amount of money. 3 bedroom sets (over $1,800.00, 2 living room sets $1,000+ each, 14 window blinds and curtains (over $2,000), countless clothing purchases plus other items. Then the catalog stopped and I got local store offers. Since I am disabled visiting a store is not an option. So as a last resort I tried to order off the net. But that too failed to take my orders. I f Penny’s wants to stay in business, they should go back to valuing customers and go back to catalogs. Oh! And by the way fire the web site manager who creates these pop-ups.


Joan Herrmann July 22, 2015 at 10:19 pm

The computers in the Hair Salon at JCP that were recently replaced are for the birds. I have been a regular customer at the salon for several years. Accurate scheduling seems to be difficult. I have a set time every Friday each week to get my hair done. At times I have been scheduled for a different time than what it should be. A difference at times by a half an hour to an hour. Of course I have learned to pay attention on the receipt as to the time they indicate. I am told that there isn’t enough line space to put it down properly. I called today to let them know the receipt says 1:30 and it should be at 1:00. I was told by the hairdresser that if she tells me she will see me the following week at 1:00, that’s the time to be there. In talking with a few of the clients there, they report the same thing. What the heck kind of system is this anyway? Also, for the past few yrs. when the receptionist would call to confirm my appt. at times it was at the wrong time and I had to correct them. I thought once the new computers were installed and working, this would clear up the problem. Seems like it has gotten worse. I feel a new system would make it easier to be more accurate for all concerned – the employees & service to the clients. Would appreciate if someone would look into this and resolve this problem quickly. Thank you.


Concerned Person July 19, 2015 at 2:00 pm

I am a concerned person for all shoppers. The store in Burleson, Texas is very hot. Many customers leave because of it and I hear employees complain aboout it also. There has been times I havee seen customers leave their things just anywhere and leave saying they will not be back because they are uncomfortable in the hot store. I have also heard that there have been A/C units broke and not fixed, you need to understand happy customers buy things hot misreable do not. You should not make your employees work in it either because it is not good for them. Tell your store manager to get it fixed….


Diane July 18, 2015 at 5:35 pm

Used to shop at Penneys all the time when store carried a large line of Liz Claiborne and Jones of New York. Quality of items gone downhill.


Jennifer July 17, 2015 at 1:58 am

Stopped in your South Hill Mall location in Puyallup , Wa this evening , and noticed your jewelry department was having a sale going on . I browsed the jewelry department while a lady was behind one of the counters counting a register or something . I walked around and stopped here and there and she never looked up once . Finally I stopped in front of one of the jewelry cases and still no acknowledgement . Then I waited some more and even jiggled my keys a little as I put them in my purse and watched her walk from behind one counter to the one behind me with still no acknowledgement . It was as if I didn’t exist . She then began to fumble with something behind the other counter which was literally 3 ft from me and not even a look in my direction . Finally I just turned and walked away . Yes I could’ve said “Excuse me” or something to that effect , however being the customer I feel some sort of acknowledgement from her would’ve been appropriate . Thank you for your time .


florinda archie July 12, 2015 at 3:28 pm

I’m not loving the fact that I get harassed to obtain a jc penny card. I shop at jcpenney in Garden city New York all the time and I get approached all the time. I over heard a manager telling an employee she can fire him if he doesn’t get card because he’s bring down metrics……REALLY!!!!! Is that part of the Job description? Becarful of being sued!!


Amy Dugas July 8, 2015 at 11:30 pm

I am very tired of being harrassed in store0403. Mr. perkins ran down hall tearing papers off waal. he is ugly to everyone. calls you fat stupid,etc. ive been with the company 12 years yall are not about what penneys was. not family for sure. if you are really sick you get written up and fired! also, lyndzie the new salon leader is horried! We are down to 7 stylist. 2 are quiting and 1 is trying to get her stuff together to quit. yall dont care and dont do anything. even the supervizers are quiting. im done with all the ugly. i guess its time for me to move on too. denise the trainier doesnt have a clue. chastity the disstrict manager dosent even introduce herself. very ugly. she does not know how to run a salon the way it should be done


Frustrated enough July 21, 2015 at 5:42 pm

Oh my gosh our store manager is the same way she yells at us in front of customers and plain out degrades us


Frustrated enough July 8, 2015 at 5:45 pm

Our store is a wreck. Management sucks. We ask for help with go backs and we get laughed in the face. Store 1330 is a wreck!! Who keeps their employees until almost midnight!! Never have i seen this store as bad as it is now!


D Richardson July 5, 2015 at 6:49 pm

Bought the most beautiful comforter I have ever owned a little over a year ago. I don’t wash it due to the fact that I always use a flat sheet between me and the comforter and it is way too big and heavy for my washer. Well, I finally read the tag that said use a commercial washer with adequate space and wash in cold water. My daughter and I took it to the laundry mat around the corner, paid like nine dollars to wash it and the beautiful stitching is now all loose and tattered. I was so upset I almost cried at the laundry mat. I brought it home wet because I did not want any more damage and hung it over my laundry pole in my laundry room to dry. I want to use it again this winter but its just not going to be the same. I paid a little over a hundred dollars for this comforter and I got to tell you I am almost afraid to buy another from jcpenney.


candis July 3, 2015 at 5:20 pm

Had the very best experience with yall in the past 2 days due to 1 employee in particular…Alicia at the store at promanade mall in tulsa ok deserves a raise and a huge pat on the back. She has been so helpful and so precious to me…and others I saw her interact with. I’m in customer service myself and wish I had the patience and understanding she has had with me! You have definitely struck gold with her and I just hope she can be acknowledged for her amazing ways with people….


Ayshirah Prince July 1, 2015 at 12:18 pm

I am beyond posed right now. I have had 3 orders messed up by JCPenney. The first one they sent me the wrong size, I ordered a 6 tall and they sent me a 6 petite. Then when I returned it and got a refund I never received my refund. I waited more than 10 days to see if the refund would show up and it never did. I ended up having to go to the store again only to have them try to resend the refund. After a long wait I finally got my refund. The next order I had I ordered some uniform shirts for my son, he needed navy blue shirt. I placed an order for 4 navy blue shirts and instead of blue they sent all white shirt. I had to spend over an hour would be associate trying to reorder while my child nagged and was very upset because he was hungry and ready to go. The most recent order which I ordered on June 13th was a pair of shoes that they had in the store but Online they were $10 cheaper. The associate in the store refuse to give me the shoes right then and there for the online price, she said that I had to order them if I wanted the lower price. So I ordered them and used a coupon and my JCPenney rewards on these shoes. I went to the store to check to make sure they were there twice and both times they weren’t there. I went online and check the status this morning and it said that it was cancelled. I got absolutely no notification that my order was canceled. I hadn’t even gotten a refund. I called customer service and the woman said that I had to go back to the store. I went to the store and they couldn’t even find the order in their system they ended up calling back customer service only to have customer service order the shoes once again. I don’t understand why they couldn’t do that in the first place. I have made several unnecessary trips to JCPenney because of orders gone wrong. All three of these wrong orders are the only three orders that I placed in a 3 month span and every single one of them were wrong. I feel like I should be sending JCPenney a bill for gas and my time because of all of the unnecessary trip that I have had to make. I will never order anything from jcpenney online again. I was once an associate at this very same store years ago and the service has gone down tremendously.


Unhappy Employee June 23, 2015 at 11:54 am

As a current employee in JcPenny in jersey city i am highly unhappy. For one during this blazing heat of summer 2015 we do not have a working air conditioner. Even though this matter has been brought to the attention of the managers, nothing has been done about this problem. There has been workers to the store to fixed the air conditioner and they have been unsuccessful. Currently i am 7 1/2 months pregnant and i am forced to work under these poor conditions. It is too hot for the store to remain open during these times. Something needs to be done or i will seek further action. I have made a complaint to the power line and still nothing has been done. If something is to happen to me or my child due to the carelessness of JcPenny, they will be responsible.


Linda Huntley June 19, 2015 at 12:05 pm

Penney’s furniture support should be renamed “lack of support.” I purchased a leather couch and loveseat from Penney’s that was delivered May 20. To get through to their support line I had to get up at 6am because the wait at all normal times was longer than 20 minutes. WhenI finally did get through they told me an inspector would call and schedule and appointment. That appointment is June 30. This is an incredibly long wait and it is only the beginning.

Needless to say, I will never buy furniture at J.C. Penny’s ever again.


John June 17, 2015 at 12:55 pm

I have been a Penneys charge card holder since 1959. Back then, shopping was easy, you got what you paid for. Quality products were sold and you only had to purchase what you needed. Now you have to purchase two items to get a 50 percent discount, even if you only needed one item.That super deal, as Penneys would like you to think, really is the same as 25 percent off of the item you wanted. Before the big shift, and firing, I could shop at my local Penneys and the clerk, who had several years at my store, would give me the 25 percent savings for one item. She commented that if you only needed six pairs of the item, why would you need twelve just to get the ” buy one and get 50% off the second.” I really don’t feel that I’m alone in this feeling, no wonder Our JC Penney is having problems. Let the customers choose what and how many items they want to purchase.


Theresa June 15, 2015 at 3:31 pm

i am a faithful jcpenney shopper! I always pay my Bill on time and I am not shy about spending money! However I’m furious! I went to the salon at my local jcpenney store and was charged $32 for a trim…no wash, no style, no cut….she literally grazed my edges with her scissors. It took her 10 minutes! Why does that cost $32? I will NEVER be back!


Karen Howard June 8, 2015 at 3:58 pm

I have been a JC Penney customer for years. I have used the custom decorating services in our previous home, so I decided to contact JC Penney to purchase blinds for the kitchen in our new home. Well approximately 2 years ago we had several blinds installed in our kitchen (lots of windows). Since then, two blinds have broken. Last year, one broke and I had to pay a trip charge of $85.00 to have someone come to repair it. Unfortunately, it had to be removed and weeks later (and several calls to the store) I finally got the blind installed. The regular installers were unavailable, so the sales consultant installed it, but in the process tore the blind. A couple of weeks later, someone came to remove it for repair, and a few weeks after that, it was properly installed. Seeing how we have no children at home, my husband and I are the only ones operating the blinds, so I thought surely we would have no more problems with them breaking. Well, weeks ago, a second blind broke when I attempted to pull it down. When I contacted JC Penney to repair it, I was charged another $85. trip charge. At this point, I was pretty disgusted and just wanted the blind repaired. After calling JCPenney several times leaving messages with the custom decorating department, my sales consultant contacted me. She sent an installer to get the broken blind. I waited about 10 days to hear from someone concerning the status of the blind, but no one contacted me. When I finally reached someone at the decorating department, I was told they didn’t know where the blind was and would have my sales consultant contact me. Shortly after the call, I was contacted only to be told, they couldn’t locate it, but someone would call me back. That was about 5 days ago, so I called and left a message with the decorating department.
I don’t typically write complaints about services I receive, but this is completely unacceptable. To date, I still don’t have my blind or a phone call indicating when I will receive it.
I would greatly appreciate someone contacting me to resolve this situation. also, in the event another blind breaks, that I am not charged an $85.00 trip charge for a poorly designed product.

Thank you for your help.
Karen Howard, Douglasville, Georgia


Dan S. June 2, 2015 at 12:38 pm

I have shopped at Penneys for several years for my clothing needs. As a former employee the discount I received made it worth shopping there. However, I must say that your mens Big & Tall table is sadly pathetic. Why not just get rid of it completely and use that floor space for more cost effective purposes, like catering even further to the Short & Skinnies? Finding a T-shirt in size 6X is great – if I weighed 500 pounds. And a shirt that reaches my knees wouldn’t be so bad if my knees were closer to my ankles. I am just tall enough and just heavy enough that “normal” sizes don’t fit me yet not quite “Big & Tall” enough to shop in your clown clothes department.

How about making a B&T department that can actuall meet the needs of the B&T customer? A rack of beer-logo t-shirts, and a few random (and quite frankly, ugly) “dress” shirts does not constitute a B&T department. Try putting a little effort and thought into what you are presenting to ALL of your customers. Why make a B&T department that is ineffective, uses your valuable floor space, takes employee time, frustrates customers and drives them away? If you are going to use your floor space, do something with it to maximize your return on investment.

In case you havent noticed, American men (in general) are bigger and taller then they were 50 years ago.


L. Conell May 30, 2015 at 8:29 pm

I am familiar with the JcPenney in Pineville NC. This is the worst case of disrespect I’ve ever come across from a management team. Not all the managers are disrespectful but if they aren’t making sarcastic comments they are coming at you sideways with some deceitful comments. My HR manager and her snitch crew are the worst. If she doesn’t like you or you can’t get along with members of her clique she will manipulative by cutting your hours or “professionally” not speak to you,the whole store knows it they even joke about it by saying don’t get on her bad side you may not have any hours next week. Great way to handle issues hr manager. There are members of our management team who allowed to speak to associates with sinical remarks, do whatever they want like sit up hanging out in her office for hours. She tells employees to spy on employees she not a fan of and report back to her. I know because I’ve been told by some of those same employees that they were told to spy on even me and report back to her, but they confessed to me when they realized all I was doing was my job and they didn’t have a bad report to go to her with. And the so called neighborhood watch untitled supervisor, I am scared of her she tells you to do something and when you get confronted about it she recants her words or pins associates against each other in what she calls ” just knowing the right words to say. It is ridiculous the underlying manipulative ways that things are handled it this store. I am concerned for my store manager because I feel like if something was to go down the hr manager would let her take the fall. I think she’s much smarter than that though. But as far as the undermining goes every dog has its day


Kathy C May 28, 2015 at 7:42 pm

Just wanted to let JC Penney know that I am very disappointed that you do not carry plus size clothes in some of your stores. I never go to our JC Penney store in Connersville Indiana or Richmond Indiana for this reason. I used to be a very good customer. I would stop in about once a week to look at clothes. I have not been to the store in my town for about 2 years. If I want to buy plus size I have to travel 60 miles to an Indianapolis store. I will not order clothes without trying them on. I really like your clothes and have bought clothes when I’m in Indy but feel it is not right to not carry them in all your stores. Besides a Walmart and a Label Shopper store we have no where else to buy clothes. It’s very sad that you do not think plus size women are deserving to shop at some of your stores. Just wanted you to know you would have the customers if you would just carry the products we need and want. Thank you for your time.


Kelly Winston May 25, 2015 at 10:17 pm

The employee Nicki at the JCPenney in Winchester VA was very rude and unprofessional. Foul language amongst employees chatting on the floor doesn’t look good for business. She never acknowledged me and she was in the department. I’ll tell you I’m just appalled and wondering where the customer service went. Maybe re-evaluate your disgusting employees. Until then I won’t buy the nice clothes in your trashy store.


Jane May 14, 2015 at 2:04 am

I was recently employed by JC Penney Co. in Flagstaff, AZ about April 29, 2015. I trained for a short time and was assigned to the Fine Jewelry Dept. It was stressed upon new workers in this dept. that this is the bread and butter of the company, and if we did not do well, we would be reassigned to a regular cash register dept. Kim Davis, the Human Resources Director, told this to us I was also told that before this happened, I would be given coaching to do a better job.

I was given just two weeks to get all the information and procedures down and we were let go alone on the floor. I was to take care of 4 counter areas with 3 registers and a main till to replenish money change for the other depts. We were to make sure we asked all customers if they wished to pay on their JCP credit card or apply for one. We also were to ask and ask and ask and to make sure that we had private information if the person wished to give it, so that we could call them to draw them back into the store to buy more items in Fine Jewelry. We were to discourage (psychologically) to nicely try to make people want to use their JCP card or open up a new JCP account, and not to use any other type of payment. We were also to push Care Plans to up the money amount customers would pay for their jewelry. We were also to know everything about the Fine Jewelry dept. operations and were not shown how to perform a customer credit application, or how to make sure we really knew the register’s full functions for returns/add care plans, etc. I was expected after only two weeks to know the opening and closing of the dept. explicitly, but I was not given a chance. When I would call over the radio or phone for a manger’s help, many times, no one would show up after several calls. So I would lose sales by not having any assistance when the cash register would freeze up.

Hilary, the manager of this store, pulled me in her office on 5/13/15 to let me know that they felt that I was overwhelmed by the Fine Jewelry dept. and that that had to let me go, after the human resource manager stated at least two times that I would be given a new area to work in where I felt would not be as difficult to manage as Fine Jewelry is, or else given coaching to help me where I was, I received none of this or any warnings that my job was coming to an end. It was also expressed that an associate had to get at least 2 approved applications a week because the store has to make money, but I was told I would be placed in another dept. if I was having trouble or given coaching to help me-which none of this was given to me. I was told this day, 5/13/15, that they don’t have any other openings to offer me, even though I found 4 job listings open for this particular store on line.

I explained my documented disability with a “cognitive delay”. I did not explain it before, as I was hoping to just get a regular cashier position, not a complex area such as Fine Jewelry, which is the hot spot to make money for the store. At the interview, I was asked if I would like to work in FJ and make calls to people, I said yes, as I did not know how complex the whole situation would be and extremely stressful. I asked if I could only work 20 hours a week, but the management told me that it would likely be 6 hours a day or 26 hours a week. I did now know how stressful it would be and how hard it is to catch on to an area where management comes up constantly to remind you to make more and more money or you will be moved.

Again, I explained to the Manager, Hilary, on 5/13/15, that I could work in this dept. until a new job came up, but they did not even want to do this considering I had a disability—money was their only motive, which I am finding out is what retail is more interested in. They did teach us at JC Penney, that the founder, James Cash Penney had the golden rule when he started the store, this is, and “to treat everyone as you would want to be treated.” I guess since I was only an employee that I must have been exempt from this treatment since I have a disability. They could have kept me on until a new position opened up and gave me a chance to really learn the system in a less challenging dept. So I was not treated the way they say to treat people. They are hypocrites in this sense and I feel that I was discriminated against. They told me they would try to “coach me” to try to help me do better in the FJ Dept. or else move me to another dept., which they never did and never gave me a chance, so I believe that they discriminated against me once they knew I had a disability and did not try to give me another chance to do a better job. Once they knew I had a disability and I asked to stay on until another job opened up, they did not want me around. I was not given a chance because they do not want a person with a mental disability on their hands. This is plain discrimination as I was not “coached” to do better, or even given a chance to do better after I explained my documented disability.

I filed a discrimination claim against them because they could have made an attempt to help me do better, and really learn the system with reasonable accommodation. They just wanted me out because I have a mental disability. This has been a documented since 2004 by AZ Vocational Rehabilitation Office in Flagstaff, and by my physician, Dr. Harold Figueroa.

I do not want to work with them, but I believe I should be given a monetary amount for discriminating against (me) and people with mental disabilities, who ask for help and are given false statements because it is convenient for them to get rid of disabled people who could not job well within less than two weeks, and only on 20 hours a week, and given false hope to have a job with the company.


Todd May 14, 2015 at 2:17 am

Man, I can really relate to the comments you made. I was employed by a Penny’s store this year, and told them about my disability, that has to do with my ability to function, but I can still handle a job–the right job where I am given some leeway to learn the job, and then I can do a great job! As soon as they knew about my problem, the managers would constantly be hovering around me and pointing out all the mistakes I was making. They did in fact tell me that they were going to give me “reasonable accommodation” for my disability that is also documented, but that was never realized. I am smart and I can do a good job, but not under the hovering eyes and snyed remarks I received daily from the managers. It was like they just could not wait to get rid of me. I was out within less than 2 weeks, so how could i learn anything. I may file an equal opportunity claim against them too. That is no way to treat a person with a disability who can do the job, it is against the law.

I sure hope you end up with a whopping sum of money, maybe that will teach this greedy, and indifferent, and uncaring, and neglectful company to treat all people with respect, not only just those with disabilities, but especially those with disabilities asking for a reasonable chance to do a job. You go girl. Teach them a lesson and get lots of money out of the greedy company. I am not shopping there either and I am telling everybody I know.


Todd May 18, 2015 at 4:00 pm

Todd, it is in one way nice to know that they are equal opportunity offenders of people with disabilities, and total hypocrites. This must come from the corporate offices, most places don’t want to have to deal with a disabled person because they will lose money, or they just don’t want to deal with them. As you said, this is against the law.

I filed the EEOC complaint the day they told me to leave. The manager (ha-Ha), got really excited when I told her that I had a disability and what it was. Like you, I can hold down a job, with the same type of reasonable accommodation. I guess two weeks is their time limit to deal with anyone. Back to the manager, she bust out with, “Well that is the first time I have heard of it (my disability)”. I did not want to tell them as I have been counseled by Disability counselors not to state what my disability is as they will usually find a reason to get rid of you. I guess she thought I was not telling the truth.

I know the feeling your felt. But I dis ask to be placed in a different area not so complex. They even said as I mentioned 20 times in my posting, that they said they would put me in another area if Fine Jewelry did not work. I trusted those people! You had it harder as they were constantly breathing down your neck, and that must have been horrible. You could probably not learn your job, because the stress of dealing with their surveillance was like a vulture ready to go in for the kill. I am so sorry you went through that. I was even suicidal after that and a police officer came to my home to do a welfare check. I guess since they have their jobs, they don’t need to practice what they preach about the Golden Rule Mr. James Cash Penny started. What a smear on his name.

I am not a money hungry person. As my mom jokingly says, I am not greedy, just needy.
It would be good to see something happen in a disciplinary manner for this store, but who knows, stores like this don’t give a rat’s behind about how they treat people and treating people nice just means their customers, not their staff too. They talk out of both side of their mouth, giving you the words you want to hear and then ripping off the customer and the staff.

I hope you are able to get a good job with people who will give you a chance and I pray you do as you sound like a responsible person who just wants to work to make a decent living and give to others.
Thanks for the support!



Palma Armstrong May 8, 2015 at 1:20 pm

Hi, I was hoping that this letter would get you your buyer in the Home Department. I have written several letters to your stores online, chatted with your workers online also, of JCP online and called and talked to your cashiers, hoping that they would get the message to your buyers. There were so many changes in your products. I am looking for the Acrylic Thermal Blankets that you carried for years and years, they came in many colors and sizes. They were not expensive, I have looked and looked for several years for them, I have talked to many online people that also were looking for the same blanket that I am, I am not sure if you realized how many customers you have that want this blanket also. Its perfect weight and weave for year around cover. Please I beg of you to find this blanket and bring it back to your stores. Or could I have the buyer that you bought it from, probably from China ? Anyway please respond, I let me know if this gets to your buyers.
Sincerely, Palma Armstrong


Terry Fuller May 5, 2015 at 10:40 pm

On today I paid a visit to your Lewisville Texas location to purchase some items and while in the first department I made my purchase without any problem but when I went to second department, after paying for my purchase cashier was not able to supply me with a store receipt and since I’m a young black male I did not wait to take the risk of getting stopped by security and being ask to see my receipt and not be able to render him a receipt for my purchase and dealing with what could happen, so I waited, and waited, and waited, and then waited and then after over a 30 minute wait a person from another department handed me a two (2) page receipt for my purchase and since I was already late going back to work due to this issue, I ask if they could compensate for the issue that I had just experienced and was not compensated, this is the reason why I decided to mail you on this issue. I thought maybe at the least a $20.00 gift card to your store would be a professional business offer, but I guess I was wrong.
I will allow you to correct a wrong in this most pressing matter.
I do thank you in advance for your attention and resolve of this situation at hand.
Terry Fuller
Cc: 4
Both receipt will reflex the time span of both transactions.



Robert and Karen Traquair May 4, 2015 at 5:06 pm

My husband and I purchased our wedding rings at your Rolla Missouri store in Feburary 2015. His ring had to be sized so after waiting 2 weeks for it to come in we picked it up and while on our honeymoon 3 diamonds fell out. We took it back April 6th, it was finally return to the store the 17th of April, guess what overnight another diamond fell out. We promptly took it back the next day only to be told today May 4 that it won’t be back for and 5/7 days. Seriously?? Where is the customer service on junk jewelry? I’m so mad! This is stupid! My new husband can’t wear his wedding band because it’s in the repair shop for the last month. We trusted your company and feel ripped off. Won’t buy another piece of jewelry from you again!


Susan Duncan May 4, 2015 at 12:09 pm

I am very disappointed in the new arrangement that you have with Sephora. I received a Sephora Gift Card for my birthday and went to the Palm Beach Gardens Mall store to spend it, only to be told that I had to take it to a JC Penney store. The nearest Penney’s is north of my home. So, the next Saturday I traveled there to find that the Sephora store had not opened yet. I made ANOTHER trip this past Sunday with my list and nothing, I repeat, nothing I needed was in that Sephora store. So here’s my suggestion: a Sephora card should be honored at any Sephora store. I have sent a similar email to Sephora. This was poor planning on someone’s part.


Ramonica Hockett May 4, 2015 at 11:07 am

Good morning I am a JCP shopper here in benton harbor michigan. This is a complaint about rude management in this store. I was shopping on 5/03/15 and ran across a friend that works there we were having a short conversation and all of a sudden a sales floor manager I am assuming by the name of Julie appears very rudely an unprofessional “hey Archie are you working or on the clock ” Archie replies yes why slowly walking to her. Julie replies at all times yelling in a nasty tone because there’s a guy doing suspicious activity over there as she points in his direction. Now I’m not sure how JCP train, select, or observe their managers but how Ms. Julie handled the situation she could have never been on my team nor could I have ever worked for her. I have managed for years if you treat your workers right you would get outstanding results from them. If you try to humiliate or belittle them you will receive trashy results. Now as I’m the shopper she never nowledge me as she approach rudely and shared information that I didn’t need to know. The respectable way was to say excuse me Archie can I talk with you.


Ron crouch Sr May 3, 2015 at 2:34 pm

JC Penny’s policy on defective mattress sucks the big one. We bought a sealy posture pedis king size mattress on 7-5-2013. I have had numerous major back surgeries over the last 20 years, I thought this would be a good mattress. But by February 14 2014 the mattress had broken down and was inspected by the inspector. So we had it replaced thinking that it was just a bad mattress. But by December this mattress was broken down again. We called the furniture repair line again, they took the info and said some will call to set up an inspection. We call the furniture repair line numerous time to set up an appointment and nothing was done, we had to get upset on the phone for them to set an inspection. So we had appointment about 4 weeks away because the inspector is only in our area on Tuesdays. On the day of the inspection, after we took everything off our bed, we get a phone call saying they will not be able to make the appointment. So we call the furniture repair line again for an inspection appointment finally got an inspector to show up in March, he said the mattress and box springs are bad. So we call the furniture repair line again, they said they have replaced it already but we have the choice of a credit or replacement of the mattress. So we went down to the store and looked at mattresses, and found out that there was the same mattress but firmer. We were told that we would have to buy it first, then be credited for after the exchange. I don’t understand why can’t you deliver the new firmer mattress at the same time of picking up the old one. We explained that we charged it on the JC Penny card and there is not enough credit to do that. We were told that’s not our problem. So we said do we call and get a new mattress every year because the mattress breaks down? We were told you have to do what you have to do. So we ordered a new but same mattress and was told it would be delivered on April 30th. However after again stripping our bed for the delivery, we called Penny’s again as no one ever showed up. We were told they didn’t even have our name down for delivery! We have now been told the mattress and box springs will be delivered on May 5th. We have NO CONFIDENCE this will actually occur and expect we will have to make yet another phone call next week!


Paulino Caudillo May 2, 2015 at 8:05 pm

Good evening me and my wife wear shopping for rings for out wedding well long story short when we decided to buy her ring it needed to be resized for her and we where told it would take a couple of weeks well it went from a couple to three weeks plus, and now we took the ring back because one of the diamonds fell out and was bent a little on the bottom of the ring and again we where told a couple of weeks. Well on 5/1/2015 I called to check the status and I was told that the person who helped me when we went to the store would call me back I made the call around noon or so well I forgot about it until my wife got home around 5 P.M so I called back and I did speak to the salesperson who did the paperwork and she told me to hold because she had to talk to the manager about it and I said to her “you told me that earlier and now its 5 and now you want to go ask the manager. She put me on hold and when she got back on the phone she said that the shipment had gotten delayed and then said the diamond had to be ordered because they did not have it. So I said to her why would you have not called to let us know what was going on and I was very upset and asked to speak to the manager and she said ok back on hold when she came back on she said the manager was busy and could not come to phone but while I was asking her questions the manager was responding to everything I and my wife was asking but would never get the phone. So the manager said to my wife that she hopes it will be there thursday. But why did the manager not get the phone or get our number and give us a call back. Can some one please call the manager at the Boynton Beach Mall in Boynton Beach, Fl and find out why was she so rude and not talk to buyer.


E Jaworski April 30, 2015 at 6:15 pm

I would like to address the issue of NOT receiving any mailings. I sent this problem to you
starting in Spring 2014. I had qualified to become a Platinum Card holder in Dec 2013 & was to receive Special Promos All mailings stopped. My responses were:
8/8/14 Assured address in Franklin- Not ALL Mailings go to ALL customers.
8/22/14 Not on mailing list- Jenny
8/27/14 Signed up in ALL Promotional Mailings- ALL Sections – Robb
09/17/14 MY mailings were going to another Customers address in Greendale- Jennifer
09/25/14 First name missing from database- Suppression to stop mail was entered 06/01/14? Reactivated 09/16/14???? Mail will be coming. Dorene
The last mail received was my Birthday Coupon in Aug 2014. Not ONE mailing thru the Holidays or This Year. I would like to know WHY?
Thank you for your e-mail. We appreciate your feedback and value you as a customer.
I show you updated in our mailing system on 3/23/2015. This is the only list available to us. If you need further assistance, please contact:
JCPenney Corporate Customer Relations
Cheryl B


carvetta jewell-gary April 29, 2015 at 5:42 pm

I am very disappointed with the way online orders are handle. I ordered 2 dresses on last Thursday the 23rd and paid for 2 to 3 day delivery. My confirmation email stated that the expected delivery date will be the 29th. I didn’t receive the dresses and when I called customer service to see what happened, I was told that my order had just been shipped out this morning. I am very upset because I need the dress for my daughtet to wear to my son wedding on Friday. Now she doesn’t have a dress. I will no longer shop at JC Penney because this is not right. I should have been contacted if there was a issue with the order.


Ram Paudel April 27, 2015 at 11:37 am


Subject; Requesting for Help – Earthquake Victims Families in Nepal

Respected Sir/Madam,

I would kindly like to request you to help with any kind of help to save life of Earthquake Victims families in Nepal on this critical time.

I would really appreciate if you could help with

Would appreciate your kind response

Kind Regards

Ram Paudel

San Francisco CA


Email: ram****


merle Davis April 18, 2015 at 7:34 pm

Last week I took my adult son to the J.CPenney at the Rim shopping center in San Antonio TEXAS.While I went to the womens section he went to the mens shoe department, found a pair and while checking the fit in the mens dressing room decided they were the onse he wanted.He texted me to say he had found a pair and was going to wear them since we were headed to dinner after shopping.As he left the dressing room a man was standing right in front of the dressing room door and asked my son”are you buying those?”He told him yes he was and the man asked him where are your old shoes?” My son was a little startled at how rude the man was being, but he told him he had them in the box.The man then told him, I need to walk you to the front registers so you can pay.I was still shopping in the womens section when my son sent me the text message telling me what happened, he asked the cashier who the man was and was told it was the mens department supervisor. How does Penneys expect to keep loyal customers when they treat them like criminals?Ive worked retail for over 38 years as sales floor help all the way up to store manager and let me tell you if any of my associates had EVER treated a customer that way they would be gone, especially a supervisor who is held to a higher accountability for their actions. How very rude of this man and shame on J.C.Penneys for having anyone like that representing them.


Wendy S May 9, 2015 at 4:11 pm

Your son was in the wrong….you don’t wear the shoes around the store before buying them. What if did that, then after scuffing them up, decided he didn’t like the way they felt? Then the store is out. Plus it doesn’t look right


Leave a Comment

Want to make sure JCPenney sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: