JCPenney Corporate Office - Corporate Office HQ

JCPenney Corporate Office

How would you rate your experience with JCPenney ?

[Total: 276    Average: 1.7/5]

JCPenney Corporate Office Address

J.C. Penney Company, Inc.
6501 Legacy Drive
Plano, Texas 75024

Contact JCPenney

Phone Number: (972) 431-1000
Fax Number: (972) 431-1362
Email: Email JCPenney

JCPenney Facts

Founder: James Cash Penney
Date Founded: 1902
Founding Location: Kemmerer, Wyoming
Number of Employees: 106000

JCPenney Executives

CEO: Myron E. Ullman III
CFO: Dennis P. Miller
COO: Michael D. Porter

JCPenney History


penny 2


JCPenney, also called JCP or Penneys, was founded by James Cash Penney in 1902 as the Golden Rule Store.  Penney bought out his 2 partners in 1907 and began calling the stores J.C. Penny in 1913.  There were 35 stores at this time.

By 1917, there were 175 stores in 22 states.  In 1924, the 500th store was opened.  The 1000th store opened in 1928.

By 1941, JCPenney was operating in all lower 48 states.  They were over 1600 stores.

In 1956, the chain began advertising nationwide in Life magazine.  In 1959, the JCPenney credit card was launched.penny 6

In 1963, the JCPenney catalog was launched.  The catalog portion of the business was not profitable until 1971.

In 1971, founder James Penney died.

In 1993, JCPenney became the largest catalog retailer in the US.  In 2011, they closed their catalog business.

In January 2016, JCPenney announced plans to relaunch its business of selling major appliances for kitchens and laundry rooms. The company moved away from selling major appliances in 1983, but it now planned to return to this business in an effort to target a wave of millennials who are buying first-time homes or apartments and need basic appliances.

In February of 2017, JCPenney announced that it would close down two distribution centers and up to 140 underperforming stores as it wrestles with disappointing sales. The company also planned to offer buyouts for roughly 6,000 employees.  penny 3

At the end of 2017, JCPenney’s rating with the Better Business Bureau (BBB) is a disappointing 1.08 out of 5 stars based on customer reviews and a BBB Rating of F. The company’s rating is 1 out of 5 stars based on 259 reviews submitted in the past 12 months.  Most of the low ratings are attributed to poor customer service.

Forbes has also said in an article dated May 2018 that although Penny’s has great plans for the future, their stock is down 10% due to lack of confidence. Penny’s ranked a poor 33 out of a possible 100 rating for “Financial Health” from RapidRatings, indicating that the company might be in serious financial straits.

At its peak, the company operated over 2,000 department stores in all 50 states and Puerto Rico. Today, the company has approximately 850 locations, as of 2017, in 49 states. In 2016, the company had annual revenue of$12.547 billion.

Company headquarters are located in Plano, Texas. penny 5




JCPenney FAQs

Question 1: What is the phone number for JCPenney?
Answer 1: The phone number for JCPenney is (972) 431-1000.

Question 2: Who is the CEO of JCPenney?
Answer 2: The CEO of JCPenney is Myron E. Ullman III.

Question 3: Who founded JCPenney?
Answer 3: JCPenney was founded by James Cash Penney in 1902.

{ 866 comments… read them below or add one }

Joan Verne December 10, 2019 at 3:28 am

A month ago or more I was approved for a Pennys card. The salesman said I would be receiving my card in the mail shortly. I keep getting getting all these e-mails of offers and have never gotten a card. So I dont know what to do. Christmas time it would come in handy. Plus my family lives all over U s and I have to mail gifts. Probably too late already.


Vicki Hamilton December 2, 2019 at 3:33 pm

12/01 we visited the remodel store in Hurst and I have to tell you it’s beautiful! We had coffee and that was way better than Starbucks! I worked at location when it was first built in the early 70s and met my husband who also worked there. We have been married for 46 years. We both were so impressed with the store! This is by far the nicest store in NE Mall. Great job!


Lorraine G. November 30, 2019 at 6:07 pm

Please be aware at the jewelry counter of JCPenny at white Oak village in Richmond VA. There is a procedure being done to their customers where they are being charged for services plans without their knowledge. The Saturday after black Friday the jewelry counter was having a very large sale. Unfortunately the items are not marked with their sale price. You have to ask the salesperson behind the counter what the price is after the reduction. Your are verbally told the price without being told whether they are including a fee for a service plan. Therefore the item is actually cheaper without the service plan. I don’t usually shop at JCPenny and probably will never again. When I picked two earring sets I was told the reduced price which was accurate. Then I asked the pricing for two other items and was given a price. I stated I did not want a service plan earlier. The register in within the Island and you cannot see what the sales person is ringing up. You are given a total and asked to enter your card into the chip reader on the other side of the counter without any knowledge of what you are paying for. The sales girl then packaged my items and folded the receipts within an envelope as they do in some high end stores. When I asked for the receipt I was told it was in the bag. Given the amount of people in the store and the line that existed I took my purchases and walked to my car. Upon inspection I was charged $34.00 for two service plans which I never agreed to. $34.00 of a $221.08 total sale is outrageous! I know this is being done without the customers being told. The manner in which my receipt was hidden and not given directly to me tells me that this is being done to increase their individual sales goals of selling insurance and these ridiculous service plans. Do I really need a service plan for an $80 gold chain???? I called and left a message for the store manager after three attempts and 30 minutes of waiting. I will be calling the corporate offices on Monday morning to complain about this deceitful tactic being used by the jewelry department at JCPenny.


Angel Monroe November 29, 2019 at 3:17 pm

I am fed up with companies trying to push racialism down our throats for black and whites. What makes you thing a black man would want to be pictured in an ad with a white woman rather a black woman. I have shopped at J C Penny for
over 40 years and with all the stores you have had closing in the last few years
I don’t think you can afford to lose anymore business by getting customers
angry. I will not be shopping at your store.


Pamela Hopkins November 12, 2019 at 1:15 pm

I have had a credit card for 30 years. I have been shopping at Penney’s but paying with cash. Went to use my credit card again and it was closed. Store had me fill out app. for a new one which I did and then I received a letter from their bank stating I was denied because I already had an acct. Called bank 2X asking about this. Called last week and the person had me on hold waiting for a manager for 45 min. who never came on the phone and I called back today and I was told I was being transferred to a manager but they hung up on me. I would call this ridiculous customer service. Guess I won’t be shopping at Penney’s. Loyalty for the store stops at this.


Sharon Selby October 22, 2019 at 3:47 pm

On Saturday, October 19, 2019 my husband and I visited the JC Penney store in Kelso Washington. Our visit was to purchase a Christmas gift for an NFL Sweatshirt since we noticed they were on sale at 20% off according to the store signage. We found the sweatshirt then proceeded to locate a cash register…these are not always easy to find with a cashier present in this store. Most of the time the employees are absent and the cash register is vacant. We found an employee located at the jewelry counter. While arriving at the counter I noticed the sale flyer on the counter “Our Biggest Jewelry Sale Of the Season” booklet. I then noticed that the ring to set I already owned was on a Red Bow Deal. “AA-CC. NEW! SAVE 68% 39.99* ea. 1/10 ct. t.w. diamond”
I quickly asked if I could see the ring and decided upon trying it on that I wanted to purchase. I asked if it was the same ring for $39.99 in the ad and the sales associate said yes. She did not mention that the price would only be good if I used a JCP credit card… my first complaint about hidden charges…
Unfortunately, I didn’t notice until we left the store and I began wondering about the charges for my purchase. While reviewing my sales receipt I noticed the sweatshirt was discounted for 23.1% instead of the 20% as the ad stated. I guess I shouldn’t be upset if I was given a higher discount on an item but still, I could not understand why it occurred – my second complaint about hidden charges and credits… I decided to go back to the store to find out the answer to this question along with confirming the price for the ring. Upon returning to the store and the jewelry counter I found what appeared to be another person standing on the outside of the counter where the customers stand. I excused myself and asked for a copy of the ad. The person told me the ad in her hands was her personal copy and proceeded to dismiss my request for room to grab a customer copy from the counter. She then proceeded to interrupt my conversation with the sales associate as if she wasn’t happy that I interrupted her seemingly personal conversation she was having with the sales associate.
At this point I became annoyed and told this pretentious customer to basically mind her own business. The sales associate answered my question about the ring price by showing me the sale card from the glass cabinet jewelry display. I accepted her presentation then asked her if she could explain why the pricing wasn’t correct on the sweatshirt. The pretentious customer continued to speak over the top of the sales associate by notifying me that she too was a JCP sales associate and could answer the question. She proceeded to tell me that JCP cash registers will often “balance out the final price of an item” by adjusting the pricing when the item is rang up. I did not buy this explanation and explained the customer should ALWAYS know what price to expect to pay on every transaction. The pretentious customer was very rude and flippant so I informed both her and the sales associate that I would be making the corporate office aware of the consumer pricing concerns. After all, if the consumer cannot even know the price how can they make an intelligent purchase. Most of the purchasing population is still checking their receipts and watching pricing so JCP should take notice if they still intend to stay in business. I myself have given up on JCP, sad but true. I need to know exactly what price I am paying for my purchases and cannot depend on this happening while shopping at JC Penney. You’ve lost another customer!


Gina McKay October 8, 2019 at 11:21 am

I visited Store 1844, Hayward, Ca. At no time did any sales associate greet me or offer assistance. I stood second in line to purchase when I noticed 2 associates gossiping. The associate at the register was clearly struggling after 15 min. After the 2 associates saw the line had grown to 10. One had the audacity to start folding clothing at the display tables. After the line grew to 15, the associate walked over to ring. When I was called, I questioned management’s name and she stated sorry for waiting. I questioned again. She attempted to page and the disgruntled manager’s voice yelled, “What? and sighed.” She said she would head over. I wasn’t about to wait another 30 min. NEVER SHOP AT THE HAYWARD LOCATION! The whole staff does not know the meaning of exceptional customer service.You will not be greeted and associates are allowed to gossip while you wait in line for 30! Term: 412 Tran: 7348 Assoc: 0181


DH Thoas September 18, 2019 at 12:27 pm

ordered window blinds from JC Pennys at ring rd portage mi. paid for them. 2 weeks later wrong ones came in, i took them into store told them they were wrong ones. they said they would take care of it. 2 weeks went by and I called them and they said the box I brought in was still sitting there and they didn’t know what to do with it. said they called me , no call did I get. woman was rude on phone. said she would re-order, we have no blinds and have to wait again now because the people working there are not good…I wont buy anything at Pennys now…


Gwendolyn Owens September 14, 2019 at 7:55 pm

A few years ago I purchased a Cooks Stand Mixer, lot #2111 from the JC Penney Home Collection. Over the Labor Day Holiday, I was making a pound cake and the mixer locked up while the mixer was blending my cake. The head release button would not release, and the beater was locked down real hard as if locked. The beater was puched down so hard that the covering on the beater came off in the cake and turned the batter a dirty grey, and the mixing bowl had scratches in the bottom!The mixer was not used often only when I basically make my pound cake. Everything else I use a hand mixer. I had to throw my cake away because I was afraid for anyone eat it. I finally had to use pliers to turn the head release button. As a regular good customer I feel I am due a new mixer or at the very least a discount on a new one. Thank you for your consideration. I await your reply Gwendolyn Owens


VAMartinez August 20, 2019 at 2:45 pm

WoW! Tons of negetivity here on this webiste.Exects should take notice. But big bucks don’t care much about we he consumers, this is probably a joke!
My issue is with the online services and orders oplace here, in California.
I own my own business and will be slandering JC Penneys for the rest of my life!
I placed an order for levelour blinds custom on July 28. Assuming they would take the moinies form the account on file to pay for them.
August 8 had some fraudulanr activity on that debit card. Cancelled it and them immediately August 11 realized JC Pennys had not recieved the funds needed for my blinds. Called August 14 the cutomer service center, said no problem just update your account info online. Called again to be sure things were going okay on August 15. Was told I would recieve an email if there was a problem to update my new card info, if they didnt get it from my online account. Checked email and it stated order cancelled due to card information not valid, Augusr 18. I checked and my online account and the update was in place. As of August 20, I called again, and order was cancelled, no custom blinds coming my way, and I needed to reorder however, NO SALE PRICE WOULD BE HONORED AND I WOULD NEED TO WAIT FOR THEM TO BE REMADE AGAIN! How wasteful and sad!
i was on this matter immediatel, JC Pennys dropped the ball< all i wanted to do was PAY for my blinds and no one could dothat for me to get them shipped, i needed to go through som big ordeal and wait via eamail. WHY NO PHONE CALL FROM A REP?? all my info was on this stupid website, which is usless, NEVER AGAIN!!! JC Pennys is dead to me and all my family and friends, I live across the street for them! I truely believe they are on their last leg anyway. Good luck you big dollar execs! All I wanted were my blinds for the price I originally orderd them at and to PAY for them. I will go directly to the Levelour blind company. I have tons of windows to cover at my business!
BAD FORM JCPENNYS! Not that this compaint will make much difference, no exec will read this, but it feels good to let people know how horrible my experience has been. I will soon be on the phone with someone from JCPennys corporate office.


Linda Eulau August 18, 2019 at 1:10 pm

I’m disappointed in the lack of customer service with your custom decorating department. We started the process of replacing our customer sheers in June. It has required me to initiate and follow-up with your representatives.
The sheers came and they weren’t the right size or the proper rod. I can’t imagine how hard this should have been since (JC Penney’s product) sheers were hanging with the size on the tag. The rod was ceiling mount so the installers needed to borrow hardware form my current rod to install.
I requested the manager contact me no follow-up! Is this really how you provide customer service?
A disgruntled customer
Linda L Eulau


Stacy August 11, 2019 at 8:05 pm

Before Donald left to go to Alabama, on June 21, 2019 I went to JcPenneys and bought him a large suitcase. After one trip the seams started coming apart. So when I went to meet him in July I took the suitcase to the nearest JcPenneys which was about 45 minutes away. I walked in and explained and they said no problem just go get a new one. Donald, goes to Arizona from Alabama then back to Alabama and then comes home. The suitcase was used twice two trips and again the suitcase is coming apart and it has a broken wheel. This morning we go to Jc Penney’s to show them and they get a manager. A younger guy. He says oh no it’s been used we can’t take it back.. yes, it was used twice and the seams are coming apart. He said no that’s an old suitcase. I said no it is not, it’s not a month old. He says there’s no way that’s a new suitcase. I show him the original receipt and show him the warranty. The warranty says it’s for five years and to bring it back to JcPenneys and they will fix, repair or replace he get all bent out of shape with Donald. He goes and gets another manager. She comes out and says you didn’t get this suitcase from here.. I said no I didn’t I got the original one from here then had to replace it in Alabama. She’s says well the zippers broken… yes, because the seams are not holding the stitching… she’s says no this is an old suitcase… I say are you KIDDING me??? Then the young guy pipes up and starts calling Donald old dad or something… then laughs at us as we are walking away. Saying uh huh get out my store… and kept mouthing stuff to us. Donald said he started to tell him no I’m not your dad because my children were raised not to be as disrespectful as your little punkass. However, he didn’t. We will not shop here again. This is exactly why stores are going out of business. I can shop amazon or an online store and would not have any trouble returning something and I can get it back in two days. Also, would not have a kid as old as my favorite shoes smart off like they did nor have them flat out accuse us of lying.


Lori August 9, 2019 at 12:56 pm

Well, I have been a long time customer of JCPenny and it pains me that, my grandchildren have been awaiting there new school clothes to arrive, JCPenny service center has messed the whole order up from the start. My grandchildren live in Florida, I live in Chicago so, I have to depend on the service of the retailers. Well. I have to tell you I am terribly upset and this whole situation. I will no longer shop with JCPenny and I an telling everyone that I know that shops with you exactly what has happened and I will be posting this nonsense as well. My grandchildren are so disappointed that they did not get their school items from their Grandma and I have JCPenny to thank for that, I hope you feel bad about it. You have lost many long time customers going back a few generations.

First the order was placed : Nothing was sent no communication, nothing so I called on August 4, we had to then replace the order and order again. The children are waiting anxiously and received notice order shipped but, no tracking number. I have placed several calls with no resolution to this situation. This is why stores like JCPenny are going out of business. I want an answer to this situation as soon as possible. To order numbers placed order in July and it is now August 9th and not one item shipped. I am so very disappointed and no wonder your closing some stores.


Adrian Roces August 7, 2019 at 6:47 pm

I was at your San Bruno CA store today 8/7/2019 at around noon. Saw the rack of Island Shores shirt broken and the shirts fell on the floor, told the cashier about that is about 30 feet away, and she told an associate who did nothing.
After an hour I happen to pass by the area again and it’s still there, pointed it to another associates and she said, Yes, they know…..but clothes still on the floor.
I know JCP management is doing all they can to right the ship and would be very interested to know how workers on the floor care about their store.
They could at least pick up the clothes from the floor if the one who will fix the rack is not there yet. As a shopper it gives an image how the merchandise are actually treated.
A concern customer.


Debbie Blackmon August 3, 2019 at 5:20 pm

I was in the Amarillo Penney’s today and it will probably be the last time I will go in that store. Very run down. Checkout counters were run down and cluttered. Restroom was disgusting. The workers were goofy and unkept. I see another major store ending in the near future. What a shame.


Jill Myers July 31, 2019 at 1:09 pm

I just want to share a GREAT experience I had last night. I went school shopping for my teenage niece and nephew, Penney’s was our last stop. The young lady that waited on us was truly kind, helpful and considerate. There were many employees in the store but she went out of her way to be pleasant. I usually only write bad reviews but Jessi made such an impression that I felt compelled to write a good one. I will go out of my way to shop at JCPenneys Foothills mall Maryville TN if it continues to choose employees like Jessi.


Nancy Lamm July 26, 2019 at 3:34 pm

just visited store at Fairfield Commons, in Beavercreek, Ohio. Waited over 15 min. in line for cashier. Had 2 items the first rang up original price and I told her it was on sale and she said take me to the rack, we walked across the store and she agreed it was on sale, the 2nd item same thing and she repeated take me to it and I was not up to walking across the store again only to have her say, “yes you were right”. This is not the first time this has happened. When you have a sale take time to put on computer. People in line were getting upset that it was taking so long. I saved them from waiting longer. I very politley told the cashier to keep the merchandise and walked out of the store. If you are wondering why your numbers are down take a look in your stores.!


Linda July 20, 2019 at 11:11 am

JCPENNEY’s is one of my favorite stores. We had a Penneys in our small town that did very well. Unfortunately due to corporate change, our profitable store closed. It didn’t fit the trend to have large mall stores.
Now some twenty years later JCP is closing mall stores apparently it was a bad corporate decision. There are many small towns who could support a newer model of Penneys. A throw back from the past. Have a catalogue dept. for pickup orders etc. and a smaller store. I really believe this change could improve the JCP dilemma.

Coudersport, PA 16915


Andrea eastman July 12, 2019 at 6:45 pm

I ordered a recliner from JCPenneys and when it arrived at 830 p.m. at my home I discovered that it was broken. So I contacted JCPenneys and told them my problem. They gave me three options pay $157.00 dollars for a return and restocking fee, or accept the chair as is and get some money off the chair or pay the restocking and return and have a new chair delivered at the same time.
I had no intention of paying any money to get rid of a defective problem.
So I called their corporate office in Ohio. They informed me they would waive the pick up and restocking fee if I would like to order a new chair and when the new chair was delivered they would pick up the defective chair and credit my account the of the difference between the new chair. 2 Or 3 weeks later the new chair came but the delivery company had no pick up papers for the defective chair. Sos I refused the new chair because I did not want charges for 2 chairs on my credit card. So I called corporate office again and told them about my refusal of the new chair and why. They said they would have to check with the warehouse to make sure the chair returned to the warehouse. But guess what I NOW Have charges for two chairs on my account. ANother call to corporate office to let them know this fact. The customer service person put me on hold for about 15 minutes when he got back on the phone he said the moving company would contact me the next day. Well that was 3 days ago and you guessed this too….. no phone call. I have contacted the Better Business Bureau and Have let Synchrony Bank of the disputed Amount.
My advise stay away from purchases from JCPenneys. No wonder they are going out of business.


Eleanor Sears June 27, 2019 at 9:38 pm

I ordered custom drapes from JCPenny. On Monday, June 24, 2019, JCPenny installers were to come out and put up my drapes. They called twice that day to confirm. NO ONE SHOWED UP.

It is now June 27, 2019 — I have heard from NO ONE at JCPenny. I have called every day and each day the “customer service” says that someone will call me.

I no longer even want these drapes.


leva warder June 2, 2019 at 1:07 pm

I live in Albemarle, NC I tried calling the JCPenny store in Albemarle to to ask a question about their Boots to no avail. I decided to call the Concord NC store to ask if the Albemarle NC store has been closed. When I called the phone was answered by a female in the Children’s Department. She sounded like a young female. I asked her if the Albemarle JC Penny was still in business. She stated that she did Not know. I then asked her if there was anyone around that she could ask. She said “NOPE!”. I said, “No one?”. Again, she said “Nope!”.
I resisted my first instinct and thanked her and hung up.


leva warder June 2, 2019 at 1:09 pm

I went to RACK ROOM and purchased two pair of shoes.


michelle Newhouse May 23, 2019 at 7:21 pm

I was going to order the wicker bar set that was in the new holiday add, that was priced at 295.00. However, when I went to purchase the bar set, the INTERNET stated that I had an error. I called JcPenny’s and was informed that the bar set was no longer available. Instead of stating that they had made an error and honoring their mistake they had all their customers services lying for them. I did speak with there customer services supervisor that was very helpful. However, could not honor the add. I was going to order the bar set on Thursday and the price was 620.00 or so not exact dollar amount, NOW they have it priced at 2000.00 regular price. I WANT TO KNOW WHERE IS JCPENNEY’S INTEGRITY !!!! IT MAY HAVE BEEN A HONEST MISTAKE. HOWEVER, WHEN YOU ASK YOUR EMPLOYEES TO DO EVERYTHING BUT TELL THE TRUTH AND YOU TREAT YOUR CONSUMERS LIKE THERE AN IDOIT !!!!! (LIKE QUOTE: I DON’T KNOW WHAT’S GOING. WE ARE NO LONGER SELLING THE ITEM). NO THAT IS NOT HOW YOU TAKE CARE OF BUSINESS. I ALSO LEFT A VIOCE MAIL WITH OASIS WHO MAKES THE BAR SET, I HAVE NOT GOTTEN A CALL BACK AS OF YET!!!!!!!!!


Frank D. Russo May 23, 2019 at 7:54 am

Why are you holding a corporate meeting in China in August? You’re a U.S. company. At the moment things are a bit different and old habits should be re-examined – the trade stand off makes this looks bad. It’s called micro-messaging. Not a good message, JCP.


LISA GAIDOWSKI May 6, 2019 at 8:35 am

I ordered somethings in Oct. 2018 was a victum of Identity theft, someone when behind me made a large order I reported it to my bank & JC Penny’s everything was all taken care of until Jan. 2019 they flagged my account so I could no longer do any shopping with them online, I have been working on getting someone to unset the flags for 5 months. They want to know why sales are down. If you treat your good paying customers like they are them criminals then guess what we will go else where to shop no one needs this kind of hassle when your trying to spend your hard earned money. I would think you would have someone who worked for you who knew how to run your computer programs that your implementing on customers accounts. KEY WORD ” CUSTOMER” NOT BAD GUY’S!!!!!!!!!!!! 5 months is just dumb to have to wait for a person to uncheck a box. Train better people.


Winter Flowers April 30, 2019 at 3:54 pm

Let me just say, this the customer service at this company is so horrible. On or around march 2019, someone use my info to order items from jcpenny’s. Now me personal I don’t shop at jcpenny’s nor do I have an account with them. Now I filled out a report with my bank and the police department, so far no one from jcpennys has gotten in touch with me or the detective. I just want my money back. And it’s really sad that someone can just used your information and order stuff in your name. And people just shipped it with verified who pick it up or even taking pictures of where the items were left. It’s just crazy. For two months now I have not received my money back. And its disappointing that you received this type of treatment from a big company. These departments stores filed deductions every year for over 50% of their inventory in employee theft alone. ranked in thousand on there return. But to return a single mother money back it’s a issue. Well expect a suit, because this is the craziest thing I ever had to deal with in my life.


karen acerra April 28, 2019 at 12:47 pm

I purchased a brand new Samsung washer and dryer. the washer would shut off in the middle of the wash. I contacted them and told me my warranty was no longer good since the washer was a 2017 model. what kind of brand new washer has no warranty. nobody even came out to look at it. I’ve been on the phone with jc penny just to come pick it up. I went to lowe’s and bought a brand new ge washer since I was getting no where. I’ve been on the phone with jc penny’s for 2 months and still nothing. they said we sent a email that they denied my claim. I never got a email. all I want is for them to come get this washer that is of no use to me.


M.Lineberry April 25, 2019 at 4:06 pm

I was shopping (4-23-19) at the Canton Center JCP in the Women’s Clearance department and asked a employee for help with pricing. When I went around the corner I heard her say ” put that on a rack and take it to the back, I can’t get anything done because I’m being bothered by customers” I thought you were here for us, the customers. It really upset me, to be spoke about that way. I shop alot at your store, But she was someone I had not seen before. So I asked another employee to find out who she was . Her name was Jennifer, I wanted to file a complaint with the General Manager, imagine my surprise to find out she is the General Manager. I will not be shopping in your store again, I would not want to bother her.


M Lineberry May 10, 2019 at 12:26 am

Is my complaint about this person in this position going to be checked into or was this a waste of my time?


ANGEY BAUMGART April 10, 2019 at 7:08 pm

I was shopping in the Eastland mall store on 3/30. I had the clerk scan my rewards card at the checkout and he told me he had the code to scan for my discount. Later I looked at my receipt and discovered I was given a 25% discount instead of the 30% I was entitled to. It doesn’t amount to much of a difference but it’s the principle. How many other customers were cheated and don’t even know it?

Very dissatisfied


RIONANJEL1987 April 9, 2019 at 11:23 am

It is my understanding the gift cards and e cards don’t expire but I am missing the remainder of an e-certificate and it is no where to found on my account. I have sent two emails to the Gift Card address with no response and want to know how this issue can be resolved? The last order I placed was #K632-27830 STORE #7302-3 with e-card xxxxxxxxxxxxxxx17 and a remainder was left over and should be on my account.


letti gonzales March 29, 2019 at 8:47 am

i had my hair done at the JCP in style salon by a master stylist and i use thyat term loosely! i spent 150.00 and endured 3 hours for something i didn’t want! my hair was brassy! NOBODY CARED. im not interested in getting the stylist in trouble. i just want a refund. if pennys is going to have a salon, then don’t you think you should hire people that LISTNEN TO THE CLIENTS???? at NO TIME did i say that i wanted RED HAIR!!!! i told the stylist that i wanted light brown, which is nothing like red. why am i expected to pay and be quiet about a service i wasn’t happy about????? i look forward to hearing from someone. i guess i will take my business elsewhere…..its not like pennys cares….now i have to spend MORE for a color correction!


Gary H. March 20, 2019 at 9:08 am

On 3/16/2019 we purchased a floor model dresser and bed frame at the Ross Park Mall (Pittsburgh PA) store using my wife’s JC Penney credit card. Our home is in Morgantown WV, which is about 100 miles from the store. The total amount of the purchase was $866.70. At the time of the purchase we realized that we would have responsibility for transporting the furniture. However, we did not realize there would be absolutely no opportunity to reverse the purchase – there were price tags on the furniture and a hold tag that was no longer applicable because the people had called and decided not to purchase it, but there was nothing indicating there would be no opportunity to cancel the purchase. A store employee told us later that there were No Returns signs “everywhere”, which I assume meant throughout the adjoining appliance clearance area, but we had proceeded directly to the furniture and did not see any such signs. At the time the transaction was completed, we were aware that 1) the furniture would be wrapped and removed from the floor; and 2) that we would be responsible for picking it up and transporting to our home, which was going to require borrowing or renting a truck. At the time the transaction was completed we were NOT aware (but were told after completion) that 1) they wanted us to remove the furniture within a week; and 2) we should not expect any store employees to assist us in loading the furniture onto the truck – the latter is pretty significant, as my wife and I are both in our 60’s. The merchandise was left on the floor at the store, as we were unable to take it with us at that time.Later than night after returning home I wrenched my back doing some work around the house – having done this before I know I am going to be unable to do any heavy work for at least several weeks. Because of this my wife contacted the store by phone (we live 100 miles from the store) on 3/17/2019, less than 24 hours after the purchase, and asked if the transaction could be canceled. The people at the store were not very nice to us and basically refused on the grounds that everything was “cash and carry”, although we purchased using a store credit card and had not removed the merchandise. We talked to both a sales associate, who thought we would only need to bring in our receipt in person for a refund, and a mid-level manager, who was somewhat adversarial and stated it was unlikely we would get a refund. We asked to talk to the store general manager but were told she was off till Monday. The mid-level manager told us she would talk to the general manager between meetings on Monday and call us back around 4-5 pm, but that we were “not likely to get the answer we wanted.” We also contacted JC Penney customer service at the corporate level and the JC Penney (Synchrony Bank) credit card people by phone. They were much nicer to us than the people at the store, but both indicated they could not remove the purchase from our credit card because it was an in-store purchase rather than an order from Both referred us back to the store, where we had already been refused a refund.We fully understand that if we had purchased the furniture on clearance and removed it from the premises that there would be no question that we would not be eligible for a refund. However, with my injury adding considerable uncertainty to the time frame in which we can pick up the furniture, plus the fact that the furniture had not been removed from the store, we believed there were mitigating circumstances and that a refund was warranted.

The following evening (3/18) the mid-level manager called back and her demeanor was much more pleasant. She asked if we wanted the refund or if we wanted them to put an extended hold on the furniture while I recovered from my injury. Since the refund was our desired outcome, we readily accepted and thanked the manager for her efforts.

My wife had been very upset over the initial conversations that were adversarial and indicated that were were unlikely to be able to cancel the credit card purchase. She has shopped at Penneys for over 30 years, but after this encounter is considering cancelling her credit card once the balance is paid off. My question/comment to JC Penneys (in view of our experience and what I am reading in many other comments here) is why are you not taking better care of your loyal customers? Our final resolution was satisfactory but our initial encounters with the managerial people in your store were unpleasant. We would hav come away with a much better feeling about your company if our refund had been issued promptly without any unpleasantness.


Lori Haley March 10, 2019 at 5:36 pm

I went today to the JC penny at the Hamilton Town Center In Noblesville IN. You advertised a sale. When I got there there were no more coupons. This has happened numerous times and other customers were upset also. Not everyone can get to the store when it opens due to many reasons such as work or family obligations. THe store personnel kept telling us all they were out of coupons. THe sale and coupons is what brought these customers including myself to the store. This is bait and switch if I ever saw it. Bait and switch scams are illegal. No wonder JC Penny is going out of business. You cannot successfully operate a business using these sales tactics. Target, Walmart, Macy’s Nordstrom etc do not use these tactics and are much more successful. Well they will not get my business anymore. I would suggest no one shop there and I will mention this issue and scam to everyone I know.


John March 27, 2019 at 8:29 pm

All coupons are given out on a first come first serve basis. What do you expect? Them to give out thousands of coupons all day?? It’s a sale. Deal


Toni Casto March 7, 2019 at 5:18 pm

We have had a Penny’s credit card since the early sixties. It was in my husbands name since I was a stay at home Mom in those days., I had a card with my name on it. Well today after 60 yrs of my buying and Paying my credit card it was cancelled due to my husband dying 6 yrs ago and he was the main name on the card that HE HAD NEVER USED since I bought the 4 children their clothes all those years. When I asked to have a card in my name they told me I had to go on line or to the Penny’s 30 miles round trip to apply for a card in my name. I have two cards in my name but they deleted those today because my husband died.,. So after 60 yrs of paying my credit card and never being late they refused due to company policy. I called because they owed me 3.03 and they found out my husband was deceased after 6 yrs and they cancelled my card. If I hadn’t called about the 3.03 there would not have been a problem. Needless to say at 82 yrs old I am disgusted with there none concern for CUSTOMER
SERVICE. Showing respect for such a loyal customer seems to be a lost art. No wonder people are going elsewhere for their shopping. They didn’t care that my husband had never used the card. In the 60’s credit cards where in the husbands name due to he was the one working., What a disappointment J C PENNY’S is to me after all those years of my being so loyal. From now on I will use my Macy’s, Dillard’s, Belk’s, and Khol’s cards and the other’s in my wallet. Thank you for not helping me today.


John March 27, 2019 at 8:34 pm

This will happen with any card. The main card holder dies, then the main account will be closed. If the card isn’t under a joint account then there’s no way to keep the card open as it’s all his information and not yours. It’s impossible to switch names with his name on it, even tho you might have been using it all along. It’s HIS info not yours. That’s why you have to open your own card. With YOUR information.

It’s simple math. Duh


David E Catron February 28, 2019 at 2:40 pm

One upon a time 15 plus years ago and farther, Penny’s had a great thing going. They ran specials and sales alllll the time. Bargains and mark downs that just kept people coming. Then about 2002 or so a new marketing idea boss came in. I heard he said, why have all these sales all the time, weekend after weekend. So, he decided to stop the constant mark downs and sales and discount sign hanging all over the place. He was gonna just make that one low price on every item and stick to it. Well, ha ha, he didn’t understand the shopper like he thought. Women come to discount signs and bargains and mark downs, weekly and different racks so the ladies could come see what new sales were on. It was a rush, and the people kept coming. Then when he put the prices “down”?, he thought the women will love low prices. NO, they figured they NEVER got a deal. They didn’t see your cost sheets, how did they know they were getting anything for their money. Well, that person screwed up. Must have been a new marketing major come on board. Ever since that Pennys is closing here and there and struggling. Congratulations to the great one.


John March 27, 2019 at 8:39 pm

Uhm. That wasn’t 2002. That was more like 2011 thru 2013.

But go on with your complaining. I’m sure there’s a point there somewhere.

I mean. Simplifying a pricing system by the elimination of countless ads and promotions and introduce a price that’s equal or slightly less then the sale price does seem like a stupid idea. Get that tee shirt for 6 bucks all day long, or those 14 dollar pants with out having to wake up at the a** crack of dawn. You must like all the paper cuts rifling thru all those newspapers clipping your coupons.


Jamie Cagle January 8, 2019 at 6:36 pm

I have been having a problem with my rewards account and nobody seems to be able to fix the problem. I was told to set up a new email account for my rewards. I have tried that with no success. I have two email accounts and it doesn’t work on either account. All they can say is sorry. I have shopped here quite a lot through the years. Not sure what to do at this point and losing all the benefits. Thanks.


Susan December 19, 2018 at 8:57 am

I am a first-time holiday employee at JC Penney’s. It is like working for the anti-Christ.
We all know Christmas is about mass consumption of useless goods. We all know Christmas is about santa, snowmen, elves, nutcrackers, every Disney character etc….
We all know Christmas brings out the worst in people. I had no idea it was this bad!

“Pilate said to Him, “Then you are a king?” Jesus answered, “You say I am a king. For this I was born and for this I came into the world, to testify to the truth. Everyone who belongs to the truth listens to my voice.”
As a cashiers’ we are stressed out enough trying to figure out coupons and
trying to calm the customers down from being angry because they had to stand in line……and all the managers do is hammer us about getting people to open up a JC Penney credit card. I have never been treated so badly in such a short time and have to admit it has been very humbling and an eye-opener about how angry I can get too.
Thank you Jesus for the Cross of forgiveness!


Mike L. December 13, 2018 at 11:20 pm

I try to connect with and the splash page says you don’t provide a service to this country. I’m in the good old USof A. So what countries DO you provide service to? You think you know what country I’m in before I’ve even connected to your site? Certainly NOT by my IP address. That is provided by my internet service – and I have NO control over that at all. I think you had better recheck your processes. I’m getting tired of this and you DO have competitors. Or, maybe you’re doing so well that you don’t need the business?


John March 27, 2019 at 8:41 pm

Talk to your internet provider. Not JCP. Maybe stop mooching off your neighbors Wi-Fi.


Andrea December 11, 2018 at 9:23 am

Attached is a letter I drafted for the JCPenney Corporate Office. I have mailed this letter and also faxed it to Headquarters. I’m pretty much disgusted with this company, which is heartbreaking since I was pretty much raised on JCPenney.

To Whom It May Concern:
Honestly, I’m not certain who to direct this correspondence to. I have always been an avid JCPenney shopper. My mom raised me on JCPenney. Ever since I was a little girl and the giant JCPenney catalog was delivered to our family home. I was full of excitement as I flipped through its pages. I carried this love of JCPenney into adulthood and turned to the modern version of this, shopping JCPenney online.
I was so extremely excited to carry on this tradition in my own home, which my husband and I purchased just a month ago. I was so eager to fill my home with all the wonderful things I saw on the JCPenney website. I found cellular blinds that were perfect, and I was beyond excited to order them for my home. An order I placed on November 20th, 2018. What was even more exciting about this was the chance to use the copious amounts of visa gift cards that my husband and I had received from our September 29th, 2018 nuptials. To my frustration and dismay, I found out this order was canceled when we went to pick them up at my local store on December 9th, 2018. Not wanting to give up on these flawless blinds, I placed an order again online on December 10th, 2018 with my long-standing bank account with USAA, that I have used a copious amount of times on the JCPenney website prior to this order. Imagine my disbelief and frustration when this order was also canceled with no explanation. At this time, I decided to place a call to the customer care line in hopes that they could help me figure out what was going on. I placed my first call at 8:06am. I was told there was a discrepancy, but the customer care agent was unable to verify what the discrepancy was and why my order could not be placed. I was advised at this time to try placing my order an additional time in the hopes that it would go through. As advised, I placed an order that was also canceled. I called the customer care line again at 9:35am seeking advise on what to do. They said that my card couldn’t be verified and that I should call my bank or use a different card. I talked with USAA Bank and verified that everything with my card was okay. I placed another order as advised with a different card. I was discouraged when, again, my order was canceled yet again.
I called the customer service line yet again at 10:35am. I spoke with Nicole from Columbus, Ohio who informed me that she was a supervisor. I expressed my frustration with the situation and my immense confusion that this order could not be completed. I was placed on hold while she investigated the inquiry. After several minutes I was informed that, “Unfortunately, you are not allowed to shop or place orders over the phone, but you are more than welcome to visit our store.” I was flabbergasted. I could not understand why I was suddenly banned from shopping on a website that I have shopped on previously countless times with zero issues. When I asked for clarification I was met with hospitality and the above quote was repeated back to me several times in an almost demeaning tone of voice. At one-point Nicole asked me quite rudely if I wasn’t comprehending what she was saying and if I needed her to say it a different way. I asked to speak to a supervisor or someone who would have more information for me on how to proceed. Nicole attempted to rush me off the phone at this point and said there was no one else for me to talk to. She frequently interrupted me as I was trying to ask clarifying questions in an attempt to end the call. I insisted on speaking to someone else. I want to know why I am suddenly banned from shopping a website when I have no criminal record, have done nothing wrong, and am attempting to use a debit card in good standing. Nicole began to raise her voice at me and I, in turn, raised my voice as well. She finally said, “Fine. You want to talk to somebody. Okay!” before she hung up on me.
This interaction left me in tears. I am simply appalled that I was treated almost criminal and that nobody within the customer service team can explain to me what is going on or how to rectify the situation. I am disgusted that I was treated as if I am inept and without the common decency to try to help me understand or brainstorm a way to remedy the problem. My last call to customer care was at 10:55am. Unfortunately, I was still in tears at this time. I am disheartened that I can’t remember the woman’s name in which I spoke, because she was so kind and did her best to try to help me resolve the situation. She informed me that because I used visa gift cards that it may have looked like fraudulent activity, which I can understand and respect as she stated that they look like multiple credit cards. What I don’t condone is how I was treated and the fact that I was provided with no way to set the situation right and move forward. I’m beyond disheartened that a company I have always enjoyed, respected, and admired would suddenly ban me from shopping on their website with no explanation, no chance to rectify a misunderstanding, and no staff member to talk to with the ability provide a viable resolution. I don’t know who to contact to try to resolve this matter. The cellular blinds that I desperately want hanging in my living room and dining area are an online only item and this situation has destroyed my opportunity to obtain them.
I look forward to a response and a resolution to this off-putting matter.

Andrea Padilla


John March 27, 2019 at 8:46 pm

I like how at the end after everything else happend, you said they were visa gift cards. Something that might have been helpful at the beginning of the story.


Walter Hall December 9, 2018 at 11:32 am

JC Penny was a favorite of mine to shop, went to the local store here in Chillicothe Ohio 12/08 2018 to place an order. I have never seen a more miss managed store in my life. There use to be multiple registers in the store but now only one station with two check outs. People were rude that worked there, lines were twenty people or more. Took one look and told my wife that we should go back home and go on line to make our purchases. Never again will I buy from Pennies again. There is no corporate management, like Sears they will be long gone with in a year. Corporate management does not care of the service to the public and they will go under.


Me December 7, 2018 at 3:49 pm

I purchased this necklace on your website I put it in my cart bought it next day or two I got email saying it was canceled I was very upset if it wasn’t available would it say OUT of stock? So I called customer service told them I talked to three different managers they were all rude and making jokes about my order getting canceled I have never been treated so disrespectful from customer service and I have never bought anything online then days later an email saying it’s out of stock, I order online all the time too. If I was able to put this necklace in my cart purchase this then it should be mine not out of stock.


John March 27, 2019 at 8:51 pm

Let’s see here. You put something in your cart and DIDNT pay for it, but you feel that it’s yours and not someone else’s who is going to pay for it. All while online so it’s not like there’s a magical cart where a magical fairy puts a magical necklace in there to hold it for eternally, or until you decide to pay for it. That’s not how it works. There’s no holds online. Things sell out. You want it now, but it now.


Angelina, Lisa's daughter September 3, 2019 at 1:21 pm

Your comments are very crude and unacceptable….
Rather than attacking people verbally on here, regarding their grammar or lifestyles, perhaps put your ego in check, curb your arrogance and find something more constructive to do with your attitude.


Vicky Martin December 1, 2018 at 12:54 pm

cockersrus@ What has happened to JCPenney? This used to be a great place to shop with unique one of a kind items. Instead the store has been redesigned to look like every other cookie cutter store in the mall. I have placed server all orders, have waited weeks for them to ship, then abruptly told the order is cancelled without explanation. I call and wait for extended period to speak to an apathetic manager (Moana) who gives me number to cancel my jcpenny card then hangs up on me. If your suppliers don’t ship to Hawaii then say so on your website. Funny how a lot of other businesses have no problem getting things to Hawaii. You wonder why your stores don’t do well anymore. Customers try to give you business any you let them walk away. You’re more interested in selling appliances now. News flash….JCP is not known for selling appliances and never will be. Your store were not broken and didn’t need to be fixed. Get back to supplying customers what they really WANT.


Maria December 21, 2018 at 2:56 pm

I see a striking number of negative reviews such as the one above and I don’t see any response from a JCP Rep. I too have a bone to pick but don’t see the point because I don’t think you even care as a company about your consumers. If anyone from JCP reads this that is in any capacity able to assist this insignificant consumer with a problem I am having with your company, please take pity on my sad, sorry and futile attempt at getting assistance and contact me at the email listed above. Just in case you don’t get it babyaugs@ It’s a shame that I have to resort to begging someone to see this in the off chance I might get some help. I’m sending out an SOS here….. A little help please ??????


Bobbie J. Minard November 28, 2018 at 1:47 pm

Fri, Nov 23, 2018 at 3:17 PM Synchrony Bank wrote:

Let’s work through this together.
Pay the past due amount on your JCPenney Mastercard® account online or call 1-800-388-7193 for assistance.
If you cannot make a full payment today, please contact us today. Please disregard this message if you’ve already made your payment.
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Bobbie J. Minard
12:32 PM (12 minutes ago)
to reply


Here’s why…NOT A GOOD TIME OF THE YEAR FOR ME…MY HUSBAND WOULD BE 58 ON FRIDAY, WE SHOULD BE MARRIED 40 YEARS….DECEMBER 8 HE WAS TAKEN FROM ME AFTER 5 YEARS OF BATTLING LUNG CANCER–and as always- I have to add WE DIDN’T SMOKE! Many people think it only happens to people who chain smoked every single day…..they DESERVE IT!
WE DID NOT! That’s why it was so bad and took such a toll on us…
And that’s why I don’t function as well at this time of the year! Yes, the bills come in But, YOU -SYNCHRONY BANK & JC PENNEY ONLY CARE ABOUT MONEY! But, not me-I sit in a corner and cry or stay in bed all day. NOBODY comes around- I USED TO HAVE FAMILY-TURNS OUT HE USED TO HAVE FAMILY. Everyone has moved on REALLY QUICK…but not me. WHY? We were married in 1978 at ages 15/17 and were married over 35 plus years–it’s a LOT harder to ‘get over’ when your forever is taken away.
So, it wasn’t like I didn’t pay it on purpose just to piss you off….I didn’t pay b/c my head was in the past, not present. I’m not just an account number- I AM A PERSON WHO TRULY HATES THIS TIME OF YEAR, IT’S ALL SUCH A REMINDER OF IMAGES/ CONVERSATIONS IN MY HEAD THAT WILL NEVER GO AWAY!

For God’s sake, it was $57! I spend more than that on his annual memorial every year.
I DON’T NEED YOUR CARD! I DON’T NEED TO BE A CUSTOMER! YOU NEED ME MORE THAN I NEED YOU….in fact, the last couple times that I have shopped there, I have had to use my regular debit/credit bank card. WHY? YOU ‘FLAGGED’ CARD AS POSSIBLE FRAUD, I CALLED AS DIRECTED, BUT WAS TOLD ‘DON’T WORRY ABOUT IT’
Send me a CHECK for credit balance, I DO NOT want a ‘store credit’ b/c I have no intention of ever shopping in JCP AGAIN! By the way, I was never allowed to ‘opt in’ for your Mastercard–and I would rather not.
I’m VERY SERIOUS and want to hear followup on this email ASAP…and I want my credit balance returned in a check….I’ll use it at Kohl’s.
Thank You, BJ Minard


John March 27, 2019 at 8:54 pm

You understand this isn’t a Jcpenney website. But good job anyway.


Sandra November 16, 2018 at 7:16 pm

I ordered 2 electric blankets on 11/14/2018. On 11/16/2018 I received one of the blankets and in the small box that was delivered with the one blanket was a pull toy. The label on the box said “blankets Queen taupe”. I called to let them know they sent the wrong thing and after nearly an hour on the phone was told I had to send the pull toy back and then they would credit my account. They then told me that they did not have anymore of the electric blankets in any of the 3 warehouses that I had ordered. They did offer me another blanket (comparable), for the same cost but that cost would be added to my charge as well. The cost for the original blanket would not be removed until they received the pull toy back. So I do all the work to return their mistake and have an additional charge on my account until they receive the package back that they incorrectly sent. I had to print the label, attach to the box with my tape, get in my car to drive to the nearest UPS store to have them ship. It took forever for the supervisor to even apologize. Why am I inconvenienced for their mistake!! I am a long time customer of JC Penney. The supervisor made me feel like I made the mistake and I had to fix it. Now all I can do is cross my fingers and hope that they credit my account.


Anntoinette Banks November 11, 2018 at 1:17 am

On 11/10/2018, I visited the North East Mall in Hurst, Texas and I dealt with some of the rudest employees ever. I first had an issue when trying to have my transaction completed upstairs in the homewares department, after shopping and browsing for at least an hour. I went to make a purchase and use my gift cards from my wedding for towels and wash clothes and was told that the systems were down and that I was not able to use my gift cards. I asked was there some type of $10 coupon or gift card that I could get from the manager upstairs in that department, because I drove to the mall for the sale of the $10 off $25 or more, because I may not be able to make it back to the store by the 12th which was the expiration date, she attempted to explain to my mother and I that she was not able to give me any coupons and she was not able to process any gift cards, she was not empathetic about the situation at all and in fact she made it seem as if I was the issue for trying to use a gift card, she attempted to call some phone number that continued to pop up on her register, but they could not help, she attempted to call this number three times, I finally agreed to exit the houseware area and go to another department (Sephora) to look for some facial moisturizer. While downstairs, my mom was attempting to purchase some pants, she was at the next counter which happened to be the jewelry department and the young lady was speaking in a very rude manner to my elderly mother, so I went over to the counter and asked her what the problem was and told her that I did not appreciate the tone she was using with my mother, when all she was asking was if she could ring her up for the pants at the jewelry counter, since there was no wait. Another manager came over to the area and confirmed with the employee that she was able to ring up my mothers purchase at the jewelry counter if the line was not long. This employee did not have a name tag, but she was very condescending and she made me change my whole thoughts of shopping and working at JC Penny over the holiday season. I asked her to call a manager, because someone needed to be aware of the way that she was treating the guests, she responded “I will call the manager right down, because people come in her yelling, screaming and complaining all day and she had an attitude so I got an attitude”, I said “you are the employee” “she is a guest” as my mom stood there. She called the manager down, he came down. His name was Leonardo, when he first walked up the rude young lady said “Hi, I just want you to know that I have an attitude today and this guest had an attitude with me so I got one back”, I was shocked she told her manager this, the manager who came down, said that he was the cashier manager, he neglected to say anything to the cashier, but asked for our name and number so that the Store District Manager could get in touch with us. I asked for the employees name, he said “we are not allowed to give that” I said “well that is mighty interesting considering “John” is right next to us with a name tag on, but you nor the rude employee has on a name tag. I soon after, asked for the Store District Managers name, so that if I did not receive a call, that I could follow up to make sure this did not fall through the cracks, he then advised that he was not able to provide me with that name either, I asked how was I supposed to follow up if I don’t have names or numbers. He did not have an answer, he just confirmed with me that we should hear something within 5-7 business days, because the District Store Manager was going to be out of the office for a few days. The employee with the horrible attitude was African American, working the jewelry counter around the time of 7pm – 8pm. She was about 5’7 with a slim build and shoulder length curly or crinkled hair, if my memory serves me right, she also wore glasses with casual wear with no name tag. Leonardo informed us that she has been working there for a while. We both felt that this behavior was very unprofessional, not to mention that while we were having a conversation with Leonardo, this young lady went to the side to have a conversation with another store employee about what was going on, she just would not close her mouth so the situation could be resolved. You have no idea how heated we both were, but had to keep our cool because of our unprofessional she was. Leonardo wrote our names on a receipt sheet of paper and assured us that we “should” receive a call. I wish I had this young lady’s name so that a FORMAL complaint could be made against her personally. She was about 25-30 years old.


Carol October 20, 2018 at 2:30 pm

I work for J.c. penney for 2 year,s you have a manger there is nasty when i need help with a pass word change she talks over me I can,t nothing in her eye,s i don,t do any thing right Her name is Lisa Attea works at Eastern hill,s mall she does the Scheduling I love my job would hate to leave,But can,t take her any more,I wish some one would talk to her,I’m great with customers love talking to them helping them find things,


John March 27, 2019 at 8:56 pm

You might be great with customers, but your horrible with spelling. And grammar too.


Valerie Anderson October 13, 2018 at 10:31 am

Women hate polyester. Please request clothing suppliers include more cotton and other breathable fabrics in women’s clothing (specifically tops/shirts) like in men’s clothing fabric options.

Polyester looks cheap, is hot breathable, and uncomfortable to wear. It’s very difficult to find women’s clothing with no or low-polyester content in fabric. I’ve seen many other clothing stores with fashionable clothing with natural fabrics that sell well and hope JCP considers this in their changes. Thank you.


John March 27, 2019 at 8:57 pm

Are you kidding me? Polyester is hot 🔥


John liptak September 18, 2018 at 1:47 pm

After one dozen phone calls to get a mattress delivery through XPO who ignores customers and never returns a phone call…I can upon an associate in Columbus Ohio, Steiner Shine an amazing woman who through her tenacity and hard work got the delivery scheduled. Had it not been for her I would have cancelled the entire order! Accolades should be bestowed upon her through your organization and more people like her she work for JC Penney!!! Thanks again Steiner Shine!


Vincent Mohn September 11, 2018 at 7:57 am

I’d like you to beware of a nice man and his name is Len Johnson. He works at the Greensburg, (mall) Pa.15601. My girlfriend and I went into JC Penny’s . Went to the Window treatments department and this kind gentlemen help us tremendously. Len must have at least spend 2 hours helping us find the items we wanted. He went way beyond the call of duty. Mr. Johnson could have easily told us we can do this ourselves on line. Very knowledgeable, computer savvy and very very patient with us. With seeing and watching how he interacted with us was just unbelievable. I never laid eyes on this man ever before and I believe Mr. Len Johnson needs to be placed in Management. Teaching these other employee’s how to serve the people in customer service. .Thank you very much for your time and much needed help Mr. Len Johnson. and to JC Penny’s.


Vincent Mohn


BRIGITTE PAYNE September 6, 2018 at 1:59 pm



John March 27, 2019 at 8:58 pm



Tricia August 18, 2018 at 1:15 pm

You are right to focus back on middle age women and families however what you and most all department stores have been sorely lacking for women is quality and classics. People don’t mind spending more for clothing if it will last and is wearable past current silly trends. Most clothing I won’t even touch because I can see it is junk material.


jack edmund August 16, 2018 at 10:32 am


as a stockholder and private money manager, the reason Our stock is in the toilet in one word, employees, they don’t care anymore, we need to get our act together people are angry, customers are gving up


John March 27, 2019 at 9:00 pm

If customers didn’t b*tch and complain all the time, Nd want everything for free, then maybe associates would feel better about their jobs.

But the next time I get yelled at because I won’t take an expired coupon from Christmas Md it’s 4 months after the fact, I’ll be sure to tell the customer to F off too.


Paulette August 13, 2018 at 11:14 am

I just want to share my interaction with a store associate in the Waterbury CT store. This is beyond disturbing, and I cannot believe someone like this is working in customer service!!!!!!!!!!! I had 2 different exchanges to make, as well as a purchase, I brought my items to the register in the men’s’ dept. I Had my receipts for the exchanges, gave them to the associate named Cavita, yes I am using her name! she scanned the receipt, scanned the item to return for exchange, it did not work, she scanned again, nothing, scanned again and finally says ” this is not the receipt for this shirt, I can’t change it, I am 100% certain this is the receipt as I have only made 3 purchases since Christmas in store. She insisted that the receipt was not for the shirt, I read the receipt, and low and behold, 3rd item on the receipt was the shirt I was returning, now she is really made, huffing and puffing, slamming the keys on the register as she types the item number in, and it came up as the shirt in front of her, she rings in the replacement, and throws the shirt on the empty bag on the counter. She then takes the receipt for the other exchange, scans the 2 returns in and then scans the 2 items in exchange which, by the way was only an exchange for size, same style, color etc… tells me I owe her $4.11, I said I should not owe anything it was an even exchange, she said “well you do” I asked for her to please get a manger, she got even more irate, a head cashier came down and looked at the transaction that she did wrong, showed her how to fix it, and then left. She then threw the shirts on top of the other, not bagged. She then rang up my purchase, I paid for it, she handed me the receipt and I said “Thank you”, and walked around the corner of the register to put my debit card away. The man behind me walked up to her, she said” Thanks for waiting patiently, sorry I had a rude a** customer with a real sh**ty attitude.”
I turned my head to the cashier behind her and asked for a manger and I let Cavita know I heard exactly what she said about me to the customer. I waited about 5 min for the manager to come down, I told her exactly what was said by the cashier to another customer about me, and made sure the manager knew the other cashier heard her as well. The manager apologized for what it was worth, and said she was taking her off the register once she was done with the transaction she started. I cannot believe that someone like her is working in customer service, she needs some serious training, or put her in the back room to syock shelves, she does not belong working with the public!!!!!!!


Kerri L Lovelace August 9, 2018 at 10:21 am

I have been a long time customer of JC Penney in Kennesaw, GA for many years at Town Center Mall. In fact just in the last year I have purchased in excess of $1000 through this store. I have held a JC Penney account in excess of 20 plus years.

Last weekend I was shopping in this same location and was shocked at how the employee customer service has become terrible! It has declined very low! Not too long ago when shopping in this same store I never experienced what I did this past weekend.

Not one employee on the registers understood the promotion of purchasing $50 and receiving a $10 bonus buck to be spent at another time. Not one employee on the registers understood how to apply the reward credit while purchasing with the bonus bucks or even simply applying the extra percentage off when using the JC Penney credit card. There were three associated working these registers!

It was mass confusion. I watched several customers in line put their merchandise down and leave because it was so confusing. I asked the associate to please call management to straighten out the confusion with applying credits to the transaction, so she did. The manager never came to the registers. They simply called them back which meant I had to spend another 5-10 minutes waiting at the register. Then when they called they did not give them the correct information in regards to using the bonus bucks while still receiving the 20% off while using my JC Penney credit card.

Needless to say frustrations were running very high. The associate apologized to me but then said, “How am I suppose to know if the management doesn’t know”. Good point.

Finally someone else called back and told the associate that “yes” with my purchase I should receive the 20% off if using the JC Penney credit card. No one ever came to help the associate to process the transaction correctly.

I can’t help but compare my recent experience when shopping in Kohl’s. They even refund Kohl’s Cash when you have to return an item that you used Kohl’s cash on. There wasn’t the least bit of confusion as the sales associates know how to process each type of transaction.

I wanted to contact Corporate Management of JC Penney because I feel it is a shame for this store to close over the poor management of customer service. Unfortunately this is what will happen if something doesn’t change as in this area there are many options for shopping.

Thank you for taking time to read my email.

Kerri Lovelace
JC Penney Platinum Cardholder – Acct ending 3484
Acworth, GA 30102


Brenda August 7, 2018 at 12:30 pm

I just want to say thank you very much to ruin my daughter birthday, i returned a dress for exchange and follow the for even pay extra for the dress to get there sooner and for what never got and email and when I call to follow up the dress was not there and the when I follow up again I was told my account was refund and I need to re-order again mind you I told both of the rep I need the dress for Wed Aug 8 for my daughter day well when I ask the rep what is the point of filling the form and send back to exchange I got nothing cause she was CLUELESS and had not answer for me I know I will not be using the internet to order anything from the Jc Penny website cause this is terrible now I need to run out to get a dress for my daughter day THANK YOU VERY MUCH for nothing


Celia August 4, 2018 at 8:53 am

I am disappointed with JC Penney! I am a loyal customer who will begin to shop elsewhere. Penney never ships your order and never has sizes, they put you on a waiting list just to be told item unavailable. As for Corporate they think they are above the customer. You could never get a hold of anyone. All the loyal customer should come together and not shop at JC Penny for one month.


JoAnn July 31, 2018 at 11:31 pm

I have tried unsuccessfully to send a message through the account Email. I purchased a jewelry armoire on line several months ago as a gift for someone. No where in the product description or information did it mention, some assembly would be required. And of course, It arrived with missing parts. The company was contacted and they eventually sent the parts, but not all of the parts were correct. Several more phone contacts with the company were made. They requested pictures of the armoire. We also sent them a picture of the product manual. Another 2 months have gone by, the parts have not been received and the company is not responding to calls or messages. . Contacted J C Penney customer service today hoping they could possibly intervene to get the company to send the parts. The representative didn’t understand the problem especially for something purchased several months ago stating I should have purchased a “JC Penney product protection plan” and since I had not, there is nothing Penney’s could do and without the “plan”,it is not returnable. Yes, I became livid! Now a customer must buy a “plan ” to ensure they receive all of the product they have paid for? A plan for an armoire? You are promoting products and merchandise from unreliable companies and saying too bad, oh well, to your customers. I guess it’s over and above what your purchase agent or buyers get paid for- ensuring you are offering quality products from reputable companies. I thought your company had more integrity than that. How disappointing, I will continue to attempt to obtain some resolution, but if not, know that I will never make such an expensive purchase again thru or at JC Penney, and discourage as many family members and friends from doing so as well. $10 or less with $10 off coupons only.


Vickey Mcgaha July 29, 2018 at 2:07 pm

vickey.mcgaha@ I had a bad experience at JCP hair salon and now I have permanent scaring on my head and JCP will not answer my calls concerning this matter AIG is the insurance provider and thy will not call back OMG I need a lawyer


Unsatisfied customer July 22, 2018 at 1:51 pm

I would like to express a bad experience I had at a local JCpenney. My wife had ordered some stuff online and it turned out to be the wrong size so we tried to exchange it at our local store. Were were unaware of the policy which states that we cannot exchange anything we bought online with anything in the store. I understand you have policies and my complaint is not about the policy but about the service we received. The workers and the supervisor on duty were very rude about the situation. They belittled my wife as if she was supposed to know the policy. We tried to contact customer service and every we came in contact with were very rude. We weren’t seeking anything we just wanted to make you aware of how customers were being treated but no one seemed to care. As a chain that has seemed to be struggling in the past few years you would figure that you would invest in customer service to keep customers happy. Now, my family of 6 will be seeking somewhere else


Eric A Fronstin July 22, 2018 at 1:12 pm

Confused ? JCP spent advertising money on their 30% sale to get customers in to keep their doors open in this volatile market. I went to the PV Mall location yesterday at 11 A.M. I wanted to buy 2 suits, two dress shirts and two ties. NO sales person anywhere. George came buy and told me to talk to the lady in red, I.E. cashier. I waited in line for people buying items. She finally measured me for a shirt and told me I had to go to Big & Tall or SHAQ Land. There were no dress shirts OR suits there AND no sales person. Totally disgusted with JCP from when James, Mr. Penny who U did not know was the founder, was running the show when CUSTOMER SERVICE was in vogue !!!!!
Walking out to my car a lady was handing out 30% coupons. I asked her WHAT good is this if I cannot get someone to measure me for the suits ? She could care less and walked on with her exclusive USELESS job. SO, will anybody in Corporate read this and CARE ??


Bren Olsen July 19, 2018 at 2:52 pm

Dear JC Penny. I am thoroughly disappointed in the quality of your jewelry products, and the lack of quality customer service within my local store. I have shopped there for many years. NO MORE!! My husband purchased a black and white diamond band for a surprise for me, on my anniversary. After which, stones had dropped out, immediately upon wearing. He purchased the insurance package, and we returned for repair. They sent it out, and when it returned a month later, with the new stones, the jeweler ground the finish off the ring!! I was mortified. My sales associate sent it for repair a second time, and I waited MONTHS for it’s return. Which it did not! I was told it was stolen by UPS! Disappointed, I picked, another ring which at the first wearing 2 stones dropped out of it! They sent it back for repair. Now, the finish on this ring is ruffling on the back side. It looks like I have been sawing glass in it. The finish is also turning dark, and doesn’t seem to be brightened by cleaning. The diamonds look milky, as my other did not. It’s a cheap replacement for my former one. I am brokenhearted that my beautiful one was taken. BTW, when they bought me out, on the first one, they also wanted us to buy another insurance policy on this one, which I refused! They finally agreed to reinstate my former policy! What nerve after my ring was stolen!? Now, after all this and this purchase has deteriorated, the department manager says, I am stuck with this cheap thing, after I was accused of beating it up! I wore it to dinner a total of 3 times. Needless to say we will no longer buy, so called fine jewelry there, as we did in the past. All I wanted was a solution for this problem, since I have had nothing but trouble with this second ring. Apparently customer service, and quality workmanship is a thing of the past. Thank you for your attention.


Kim June 29, 2018 at 8:33 am

JC Penney has really gone downhill. I have ordered several times with them and the last 2 orders have been messed up. This last order I placed was for 2 roman blinds that were different sizes. I get an email that one has arrived at the store but still waiting on the other to arrive. The next day I get an email from paypal that JCPenney had credited my account. At this point I go into the app and find that the other blind had been cancelled. I immediately called and rep said she was not sure what is going on with order, but both blinds are at the store. I go and pick up my order and of coarse only one blind was there. I then called CS again who states it was cancelled due to a shortage. I proceed to go online and attempt to see if blind is still available online and it was. The next day I called CS back and ask why my blind was cancelled when you can still order it online. Supervisor tell me when the order was processed the blind was not available. I explained to the supervisor that I found it odd that it was cancelled and I could go online the same day and order it. Supervisor just kept saying it was cancelled due to shortage, but could reorder the blind for me. Someone scewed up and cancelled part of my order and no one would take responsibility. Rep did reorder my blind, but now I have to wait another week to get it. I will be shopping elsewhere in the future.


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Pamela DeVane June 13, 2018 at 9:02 am

I am totally done with JC Penney! What has happened to this company? JCP was the first credit card I ever owned. That was over 30 years ago. The customer service has gotten awful over the last years and what has happened recently has just taken the cake. I placed an order and was not contacted about it being ready for pick up. I just so happened to check the tracking and found out it was ready for pick up. I went to the store to get it and no one could locate the order. Finally after several attempts and going to another department to seek assistance it was located. The order was brought out but, I was told they weren’t able to charge it to my card because it was only coming up in inquiry, By this time I am totally frustrated and am not going to spend one more minute in the store waiting for someone else to come to try to figure out what’s going on. My number was take and I was told someone would call me. I never got a call. I called corporate the next day (who didn’t seem concerned at all) they stated they would have the manager to call me. I never got a call from the manager. At this point I do not want my order and I will not shop at JCP anymore. There are too many options out there to have to deal with such poor customer service!

Four Seasons Mall
Greensboro NC


Tamika Morgan-Burgess June 7, 2018 at 10:56 am

Dear JC Penney’s Officials:
This letter is to complain about service I recently received from a JC Penney’s customer service representatives. I placed an order on-line for two chest of drawers (Harland) with JC Penney’s on April 15, 2018. The chest were sent for delivery to my home on March 26, 2018. The delivery driver immediately noticed that one of the chest was damaged. He called me out to the truck and I refused to accept the chest that had a big hole in the back and wood was scrapped off at the top. After I refused to take the damaged chest, the delivery driver contacted JC Penney’s on his cell phone to inform on the damaged chest. He had the call with the JC Penney’s rep on speaker so that I could hear the conversation and respond to some of the questions the JC Penney’s rep had for me as the customer. We informed that I did not want a refund for the returned chest. I explained that I wanted a replacement. At this time I asked the representative did they have any more chest in stock before we finalize the changes. The JC Penney’s representative searched the item and found that there were more in stock, so at that time she informed that she was placing an order for replacement and that I should get an email regarding delivery shortly.
On June 4, 2018 I contacted the JC Penney’s 1-800 number to inquire on the status of the chest that was being sent as a replacement. At that time the representative (Yvette in Milwaukee) informed that she did not see an order for replacement and that she just saw a refund that was credited to my account on that day June 4. I told her I did not ask for a refund and if I did ask for a refund why the order and/or adjustment was just made today. I asked her at that time to stop the refund so that I could get a replacement sent. She informed that she could not stop the refund. I am now upset because I have one chest for my bedroom. I asked if there were more chest in stock and she searched and told me “no”. I am really frustrated because now I have one chest to decorate the bedroom when I needed two. What am I supposed to do now because one chest was not what I wanted and now I have no choice but to look for something else? At this point, I asked for a Supervisor and she said that the Supervisor (Nashela in Milwaukee) was at lunch and would call me back.
No one returned the call so I called back to the 1-800 number on June 5th to get a resolution to the issue. I spoke with several representatives, I had to explain my problem several times. After each explanation the representatives gave me different reasons as to why my replacement was not ordered. I spoke with Sue, Crystal and finally a Supervisor, Varawan. Varawan explained that there were two different systems and that the rep could not order me a replacement without any cash. I explained that I paid with a debit card and I have no knowledge of the FOILS or CSC System. I informed that it was not fair for JC Penney’s to hold my money and not inform that the item was no longer in stock that I originally ordered, they should have informed that replacement option was not available ASAP and I should not have to call in to get an update on my Order, especially when it changed from replacement to refund. To date I have not received notice of that change. I believe the customer service should have me of those facts. Now I am stuck with mismatched furniture. Needless to say, I was quite frustrated. I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem. I searched the web and was able to find the exact same chest that I ordered from JC Penney’s. It was even cheaper for the price of $319. So, at this point I asked Varawan If JC Penney’s could match the price, as a courtesy for all the issues with my original order and she informed that she could not. At that time I asked for a full refund.
I noted that I will be returning the chest of drawers and wanted a full refund of all monies I paid for the original order. She noted that I was already given a refund for one and that I would get a refund for the other, but I would not get a full refund because the additional $50 for the delivery of oversized items could not be refunded. I explained that for all of the troubles, issues, and time I wasted trying to resolve these issues, I should get everything back, because it is not my fault that JC Penney’s could not fulfill my original order and I could not use just one chest. At this time I explained that the representatives needed better training as each one of them gave me different perspectives as to why my order did not go through as requested. Though I must mention Ms. Yvette was definitely pleasant and Ms. Varawan was trying to resolve the issue and provide as much courtesy as she could, but I am sure the issue was very frustrating for her as well. With all of the issues with my original order, I am very hesitant to purchase anything from JC Penney’s in the near future. A couple of my coworkers heard the I hour and 30 minute conversation I had with your representatives and they shared that were quite shocked and concerned that I was receiving professional services for my order and that I should have been informed on any changes with my order. I would like to Thank You for taking the time to read this letter and I request that your representative get a little more training on these type of issues. I am not pleased with the service and I am especially not pleased that the items I ordered were not available, but my funds were taken. I can be reached at the number listed below if you have any questions and or concerns regarding this letter.
Tamika Morgan-Burgess


CustomerEXPERIENCE May 27, 2018 at 5:52 pm

Why Brick & Morter is losing to online; User/Customer EXPERIENCE. Today’s retailers always fall short. Shopping use to be fun, an excursion; we would treat ourselves to lunch & a DAY of shopping going from store to store. Today; I’m so tired & frustrated, I cannot wait to leave. Impulse shopping out the window. Run in, Run out. B-line for the door!
I lost 35 lbs and in need of a new wardrobe. Picked up a couple shirts at the entrance. Petites; unable to find a size 10 in jean shorts, capri’s or pants. Swimsuits; what a freaken disaster! It seemed they hadn’t been straightened out since they were put out. Large women sizes mixed in with regular. The different styles all intermingled; have to look through the entire dept to find the style & size you want if it exists. It takes twice the time, because tops & bottoms are sold separately and nothing is grouped properly. Racks fallen apart on the floor. Unable to fit a carriage between racks. TERRIBLE EXPERIENCE!


MichelleG May 10, 2018 at 10:19 am

I have been a long time customer of JCPenny and have the card through them. Despite paying on time and then paying down to zero every three months, they closed this card without my knowledge. The excuse given was I have outstanding debts on another account which has nothing to do with JCPenny and is not even a credit card. Being a holder of a Capitol One Card and Mastercard I am in shock for being treated so shoddily. The other account is outstanding because I was ill, lost my home and had to move. I called the company and tried to work out a small payment plan and they demanded the entire $900.00 in full which I will never have. So for a company to close a card that is in good standing and lose a perfectly good customer for absolutely no reason is unacceptable. I used this card to keep my credit and scores at a normal rate no matter what is going on. By them closing it abruptly it negatively affects my credit. I have never seen a company do this and will be reporting this everywhere. Thanks for dropping my credit score even lower. By the way, the card was a zero balance because like I said, I use, make a couple payments, then pay it off every third month regularly for 5 years. Shameful treatment of a good customer and I will never shop at JCPenny nor Sephora or any related store again. We are humans out here and treating us less than that is unacceptable.


AP May 3, 2018 at 3:38 pm

Placed my first JCPenny online order for twelve (12) curtains on 4/18/18 and timely received the shipment a few days later. However, four (4) of the curtains were the wrong color. I ordered “Latte” (clearly shows this color and photo on my e-receipt) but I received “Teal”. On 4/23/18, I called the online customer service number and the representative placed an order for the correct curtains. I made a special trip to the local JCP store to return the incorrect items. I received the replacement order on 4/30/18. However, I opened the box and guess what? They sent the exact same four (4) curtains in “Teal” again-NOT in the “Latte” color that I ordered! UGH! I then made a second visit to the JCP store to return curtains that I did not order. I needed the curtains for an upcoming gathering and it was too late to make another reorder attempt. I will NOT place another online order with JCP again:-(.


Vicki April 30, 2018 at 9:47 am

Placed an order on line 4/24 at 10:30am. Was informed my order would arrive between 4/27-5/1. Thought to myself great it’ll be here in plenty of time for my needs. Have been checking tracking daily since 4/26 and the information is NOT available. Really!? UPS doesn’t even have the package yet and now the email notification says estimated delivery is now 5/7. GREAT!! That’s 4 days AFTER the day I needed my order to arrive. I would have paid for expedited service had I known you’d fail me. Never again JCP…never again. You have destroyed your core values of customer service by providing a level well below ZERO.


Anonymous April 14, 2018 at 8:12 pm

Former employee in 2017
Store: 3125 Louisiana Avenue Lafayette, LA 70501
I would like to report that when I was hired for the store’s new mattress dept, I was told that I was on the leadership team. It was great for me until things turned. I began receiving texts on my social media from the GM Daniel Blandino; congratulating me at first at my first mattress sale. I thought nothing of it because he was happy for me, and from there we talked on social media (Instagram) outside of work; all work related conversations. Then one day it took a turn and he began sending me random smiling photos of himself, then of him in his pajamas, and then photos of himself in his bathtub—beyond inappropriate at that point. I questioned him regarding the photos and he replied that he saw nothing wrong with a few pics amongst “friends”.
It was very uncomfortable for me to see him at work after that. He claims to be professional and productive.
Productive—maybe. Professional—absolutely not.


Philip A. Factor April 5, 2018 at 4:23 pm

April 5, 2018
To All Who Support Roseanne Barr
Pay attention to this letter, I Philip A. Factor who you may entitle me as Liberal American Voter and Consumer here by boycott ABC and all of Roseanne Barr sponsors for supporting the unfit Donald Trump. Trump practices bigotry, racism, sexism, adultery, classism, anti-Semitism, hate for non –Christians, hate for Muslims, hate Hispanics, hate Blacks, while supporting Neo XXXXs groups who advocate White Supremacy.
You are condoning Trumps agenda by making Roseanne Barr your network star. Trump is destroying the true democracy that our great country THE UNITED STATES OF AMERICA has progressively worked for to make America great for the people by the people.
You may think that allowing Roseanne Barr to be a Trump support is okay with your audience….think again.
I will be sending this letter to my social network and RESIST.
Philip A. Factor
Poway, California U.S.A.


John March 27, 2019 at 9:10 pm

You should have put this in all caps. You know. Because you’re AnGrY aaaarrrrrrrrgggggggggghhhhhhhhhh 😡


Jana Bunge March 22, 2018 at 7:29 am

Why won’t JC Penney bring back the Total Support Subtle Shapers pantyhose size Average? I am not alone in wanting to buy this product just look at all the online comments. There are many who will buy this product!!! Do not suggest “you might try this product instead”. The website has this product size short-so why not average size??? Listen to your customers and bring this product back!!!


Rachell March 14, 2018 at 12:16 am

I recently made a purchase online and after a week I tried calling the store and one says it was shipped and the store says it has not arrived. I tried asking to see if the can track and see when the items will get in nobody has the capabilities of doing that. The next day, after I cancelled the order, the manager calls and says its been sitting on the shelf the whole time like really!!!! I said I will be there as soon as I get off, I get there and no one can find the order. Couldn’t even get mad lesson learned I will never use them again need a better customer care and online tracking packages!!


K Taylor March 11, 2018 at 8:42 pm

On August 26, 2017 I purchased a 14K Rose Gold Ring with the Jewelry Care Plan, by January 2018 the ring was completely tarnished. On February 02, 2018 I took it back to JC Penney (Arrowhead Location in AZ) and they mailed it off to be polished/refinished. The estimated completion date was February 23, 2018. On Feb 26 I was informed that the ring was sent back to the store with a note that would not be refinished because “the cost of the repairs was more than the value of the ring”. The store then sent my ring to a local Jeweler who refinished the ring in the gold (and not rose gold). The salesperson stated that she would have to involve the manager at that time. Two days later I received a call from the Jewelry Manager that stated that I could do an even exchange, but when I got to the store the ring was now significantly marked down. She refused to honor the sale price and marked the ring up $40 stating that this is all that she could do – being that they messed up the repair. I would have been ok if I didn’t know that the ring was on sale, but when I see the salesperson Rickey marking the ring up, and he tells me that he is putting the price of my ring on a gift card. I feel cheated by the Arrowhead JCPenney store. I never lost control or treated anyone badly during this entire ordeal and they still treated me poorly. I would have rather to send my ring back to get the gift card but they had already ruined it by changing it to yellow gold. Sharon the Jewelry manager stated that they have tried to help me and this is all that can be done. I need someone in corporate to look into this matter and possibly give me a call.


wendy March 5, 2018 at 4:12 pm

I made a huge mistake of ordering some items online. Nothing that I ordered was right. They messed up my account along with the items I ordered. Calling them took me on a journey with no answers. Now I’m being charged a 75.00 restocking fee and I have to wait for my account to be credited. In the meantime the item I wanted I cannot get and they will not honor the sale price. I think Jcpennys has lost a customer. Very poor customer service.


Christine Richardson February 26, 2018 at 12:39 pm

Tried to apply for a job on the careers page, could not remember my password; So I tried resetting it. It took me through a loop after putting in security question. Told me my email was not unique. No other way in but to get a new email.
“Complicated, why have a reset if it won’t work “


bryan miranda February 23, 2018 at 9:08 am

this review is for store 33512 jcpenney optical was the worst experience i have ever had for shopping for glasses . unprofessional manager. no salesman ship or convience . no contact after the sale for delivery or pick up times with my glasses and here i am on the 15 day and still no glasses . i have never seen treatment like this , in a place i love to go too . total let down .


Donna Estes February 21, 2018 at 5:27 pm

I was in your store in Modesto today and needless to say I did not purchase a thing. The whole ladieswear department looked like a bomb had been dropped on it. Piles of clothes everywhere and nothing was in order or you could find the right sizes and colors. No one working on the floor to even ask the question. Thrift stores look better than JC Penney store.No wonder this store is going out of business. I took several photographs if you’re interested in seeing what a mess the store where I was.


Glenda Hobbs February 21, 2018 at 5:27 pm

My complaint is on feb 14 I ordered items that totaled around 188.00. I paid extra 25.00 to ship in 2 days. On feb 20 he received 1 package and is suppose to get other package feb 22. So it took 6 days to get package 1 and it will be 8 days to get rest of order. Called and they said because Monday feb 19 was a holiday. Well that’s just one day and ups ran that day because I checked. I think I should be refunded the 25.00 because I could have ordered from somewhere else and gotten it sooner I advise others not to pay extra for faster shipping because you are not going to get it from Jcp you should state if you are not going to get it because of a 1 day holiday


Dawn Scott February 17, 2018 at 2:13 pm

Maybe you need to really look at the stores and how they are run. Our local store is managed by an racist fool. She will have sales associates follow customers because they look like might steal. My son works for her and he is Native American she hates him, not sure why she hired him. He has a college degree yet she has demoted him to part time cashier from a supervisor position, she claims it is JC Pennys policy to demote and get rid of positions, they do it every year. He has received awards from JCP for his find more and sales. She cannot find any fault with his job performance so she calls him into her office because he talks to the associates to much or she heard he had said, basicly gossip. He’s young but has bills to pay and really likes his job when she is not there, so he won’t quit. But she will cut him down to one hour a week now and he will have no choice, but its not the first time she has run off employees.
So I’m closing my JC Pennys credit card and won’t shop there anymore, my son is all but out of a job, if they close this store she will be too.


E Morgan February 13, 2018 at 6:13 pm

I paid my bill late – got another bill for the late fee – ridiculous amount for a late fee, but sent another money order as it was my fault it was late, even called JC Penney to get the correct amount owing. They got the second payment on time then sent another bill for an amount that was insane – made yet another call and was then told that my first money order had not gone through so I now had another late fee plus the initial charge – it was a money order – the money came out of my account when I bought the money order. so how was that unable to be cashed by them? After sending them faxes and proof – and calling about 3 more times they still insisted my payment was not processed – I even have a screenshot of my account saying thank your for the payment. It was finally resolved but took up way too much of my time on a situation that wasn’t even my fault. No one would let me speak to a manager about it to explain it to someone that might understand – and each person I spoke with made me feel like an idiot and that it was my fault and they couldn’t seem to understand what I was explaining – even after sending proof by fax which I had to pay for. A fax that no one seemed to receive or know a thing about. All in all a real frustrating experience and I will no longer use my JC Penney card!


Alan Krampert February 11, 2018 at 11:21 pm

And another thing – because of your website and its ordering difficulties – I gave up and ordered the product I couldn’t order from you from somewhere else with no shipping costs or hassles! Have a nice day!


Alan Krampert February 11, 2018 at 10:36 pm

And by the way as an addition to my previous comment –

Mr. Ullman, Mr. Miller and Mr. Porter – I challenge you to rapidly correct in a positive manner the customer experience at JCP.


Alan Krampert February 11, 2018 at 10:15 pm

Today I tried to order a pizza stone from your website and use a discount code (4HOTDEAL) which was to end in a few hours. However I didn’t want to pay for your exorbitant shipping costs home so I tried to do the FREE ship to a store. Because you closed our closest store (West Nyack Mall, NY) last year I tried to ship to your store at the largest mall in the US – at the Garden State Plaza, Paramus, NJ . Guess what ? Your website would not accept my order because of a natural disaster ?????????? LOL. I live within 10 miles of this store and am unaware of any tsunami, volcano, tornado, forest fire, earthquake, flood, meteor strike, etc. occurring at this location without my knowledge. We have had an occasional hurricane but not recently. So your website response was bogus enough to discourage my attempt to order from you !!!!!! Do you wonder why you are losing business and closing stores? You can’t even get your act together to do on-line business successfully from a customer’s perspective! Hope this message goes to the highest levels in your organization: Mr. Ullman, Mr. Miller and Mr. Porter !


Carrie Bourlon January 30, 2018 at 9:38 pm

I grew up shopping at Penney’s and have continued to do so after I married and am now an older woman and still go to Penney’s when looking for clothes or items for the home. I am sooo disappointed with what has been done to our store in Shawnee, Okla. Before Christmas it became what seems to be a clearance store. Half of the store if not more is a mess. Racks and isles what is marked down merchandise. In what is left of the rest of the store is a small selection of items on a very limited basis. I talked to one of the employees today and she said this is what I can now expect when I shop at this store. I HATE IT and from the few people that were in the store so do others. I DONT want to drive an hr away to visit one of the other Penney’s stores. What were you thinking??? Please reconsider what has been done to our store in Shawnee. I am sure at this rate it will be closing with in the yr. I dont believe I am willing to drive a long distance to shop at one of the stores in the other cities a hr away nor do I think there are many others that will do it either. So JC Penney’s looses the business it had in this area. Please Please make our store the store it was….


Unhappy customer January 29, 2018 at 2:00 am

Someone needs to check the quality control at this store. I placed multiple big orders recently, and each time received USED and/ or defective items!! Customer service is a joke at this store also. Over Christmas I placed an huge order, and received an email saying everything had shipped. Out of 30 items… I received 2 items. I called and was on hold for 48 mins… only to be hung up on by the JCPenney employee. I was very polite, and simply wanted answers about my order. First, the lady told me that UPS had lost my package(LIE!) she said my stuff couldn’t be reordered bc they were now out of stock. I asked to speak to a manager, and she hung up on me. I called a second time, and again was on hold FOREVER… and this time the JCPenney employee was huffy with me, and said” HOW DID THIS HAPPEN?!!!” . Again, I nicely began to explain and she hung up on me. The third time I called..again on HOLD..was told they couldn’t honor the prices from my original order. (I had gone online to see that some of my items were still available.) She also hung up on me! I was in disbelief that JCPenney thinks this type of unprofessionalism is ok! I decided at that point I would never shop there again. Well, some time went by and I decided to give them another try. This is when I received defective merchandise. It’s completely unacceptable that I gave my dad a gift, and find out from him the next day that it’s defective. I don’t know how this store stays in business, but my advise would be to actually hire people who “want to work and care about your customers!!!” And last piece of advise is to step it up MAJORLY on your quality control!!! I don’t have time to constantly call your incompetent customer service reps, and drive to your stores to FIX your mistakes!!!! Never had this problem with Belk or any other store for that matter. Very disappointed and I will be broadcasting my disenchantment to all of my friends and family and anyone who will listen. Time to CLEAN HOUSE JCPENNEY AND HIRE NEW CUSTOMER SERVICE REPS!!!!!


Richard A Kuehn January 21, 2018 at 11:25 am

My complaint is the business which is handling the JC Penney Stock – COMPUTERSHARE !
I always seem to have problem when trying to login into their system. This business makes my login into them very difficult. No matter how careful I am there is always a problem. I have a multitude of other companies and websites ( banks, stock brokers,and even the U.S. Government) which require the same login procedures and there are absolutely no problems like the continuous ones experienced at COMPUTERSHARE. With these problems I have been experiencing, this giving me a thought of selling my stock and also not shopping at Penneys. I understand there has to be security but this is ridiculous. I don’t believe this business is helping Penneys at this point of time.


Jan Hintze January 20, 2018 at 4:35 pm

I ordered curtains & curtain rods from JC Penney. One of the curtain rods never made it to me. UPS had notified JC Penney that the box had been damaged. The item was missing and they threw the empty box away. I was never notified that this happened but after the item was a week late, I called JC Penney to check on it. They saw the message from UPS. Instead of sending a new item, I had to place a new order while JC Penney resolves the issue with UPS. A company with good customer service would have sent their customer the replacement without charging the customer. Instead, it will be a month or so until it gets resolved.

In the meantime, JC Penney was supposed to ship the replacement item (that I had to pay for) 2nd day air. It has been 5 days and I still don’t have it. It is now scheduled to arrive in a couple of more days.

This is the last time I order from & it may be the last time I go to JC Penney.


SKYLAR MCLEOD January 18, 2018 at 6:17 pm



Molly January 14, 2018 at 7:01 am

I would like to speak to someone from Corporate regarding the poor Customer Service I am receiving from your furniture e-store. From what I am told (after several phone calls), there is no manager I can work with to resolve my problem…I have to keep explaining it to someone new every time I call. I hope that someone is actually reading these complaints and making an effort to respond and rectify them in order to keep your loyal customers.


J. Latessa January 10, 2018 at 5:19 pm

It’s no wonder why JCPenny has lost so many customers. Today, I went to return an item – there were only 2 cashiers working (the other 2 checkout areas were closed), and I waited in line for 30 minutes (one cashier had a problem customer). The cashiers were doing their best. I then walked around and noticed many 40% off signs. Thinking that would be a good deal, I read the very small print on the signs – 40% off an item after $40 is spent on regular priced items, or on handbags, salon products, etc. What a scam!!! I really miss the old JCPenny of several years ago. My days of shopping at JCP are behind me. You’ve lost another loyal customer.


c tronshaw January 5, 2018 at 6:47 pm

UPS is libel to leave a note on my door saying that they attempted to deliver a package and now I have to go to a “access point”, even though I will be in the house when they do so. They don’t knock sufficiently, if they knock at all.

I have had to cancel an order with JC Penny in the past because of UPS.

Today, I had an order come from another company and, although I was home, they took it away again.
I have a package coming from you tomorrow through UPS, I will be forced to cancel the order should UPS suggest I go anywhere and retrieve anything that they have been paid to bring to me, thus the term “deliver”
2017-3615-8098-8338 that’s the order number.
I really like your products, if this item had been in stock in a Penny’s near me I would have gone to get it, and in the past when I have had issues, I like Pennys attitude, but once I am forced to PAY for delivery, I wouldn’t go next door for it. if they made that the “ACCESS” point.
Not only does UPS not mind taking money while not doing the job they have been paid to do, they have the gall to inconvenience, and involve the paying customer in their slipshod practices. I think usps and fed x are infinitely better. UPS had the nerve to tell me that if I wanted them to leave a package unattended on the porch that I would have to join something with UPS. Ridiculous.
If UPS does not get a response from within they are allowed to take the package to the locked wrought iron gate in the back and toss it over. I will not go anywhere, other than my address to get a package that “I” have paid someone to deliver.
c tronshaw


Gene DeGasperis December 29, 2017 at 11:16 am

Like so many other negative reviews listed here and on other sites I to have added to the many who are frustrated and disappointed in this company. We were customers of Penny’s for many years and have made many purchases through the decades and still did up until this past month.
We placed an order for a recliner back in November, and began the futile exercise of tracking down my purchase, after many calls and many hours on hold or on the phone to both Penny’s customer service, and the carrier, I never got an answer as to what happened to my recliner. A call early December, resulted in the fact that the recliner shipped from the Manufacturer November 29, and it would be 5 – 7 days for delivery. That never happened, and with multiple calls and searches, they were never able to find what happened to the recliner. One final call today, and they still could not locate the furniture. I received a call back that they would reorder the recliner because they finally determined it was lost in transit. If I did not follow up, I would have never received a call or an explanation as to what happened. I understand now why Penny’s is not doing well and in my opinion is in survival mode. Unfortunately, I will not be purchasing from them anymore. This was also part of a Christmas gift, which obviously makes it that much more disappointing.


Lori December 28, 2017 at 5:07 pm

YIKES, so many BAD reviews ❗️❗️ I wish I had something GOOD to say, but alas I do NOT. My daughter returning a Christmas gift, 1 day after Christmas, she lives in another state. The rep gave her the final sale price, as a refund and then cut that in half. WOW, all stores give the final sale price, but then half of that also………..VERY SAD, SHAME on you, JC PENNY, you are not going to come back and gain market shares by treating your customers that way☹️


Martin Andersen December 27, 2017 at 11:35 am

Worst customer service ever!!! I ordered an item for a
Christmas present, got it a few days before
Christmas, but it was not what I ordered. I called customer service got the run around, and then their rep started calling me names just because I wanted what I ordered. I called back asked to talk to someone higher up and got the excuses and run around. However, she did call back and said they pick up the wrong item and ship the right one that day. It is now a week later and nothing has happened. Called back and rp said he would have research it didn’t know how long it would take or what had happened. I will NEVER order from pennys again or set foot in one of their stores!!!!!


Neia December 29, 2017 at 11:14 am



Neia December 29, 2017 at 11:19 am



Katherine Purvis December 14, 2017 at 11:51 am

Do not make the mistake of ordering from JCP. They promise it will be her before Christmas to get you to order, then they send an immediate email telling you it will not be here in time. When you try to cancel the order; it denies your request, even if you do it right away. So if you call customer service, they put you on hold. MY HOLD TIME WAS 59 MINUTES!!! So I told the customer service rep that 59 minutes is ridiculous. She said they experience high call volumes this time of year. 15 minutes is reasonable–NOT 59! This is the second year in a row, so NEVER AGAIN!!! No wonder so many stores are closing…VERY POOR CUSTOMER SERVICE!


Terry Lewis December 22, 2017 at 7:41 am

Yes, I totally agree. I was on the phone for over 2 hours trying to explain that those incompetent drivers @ UPS had still not delivered my package that had been ordered in November which is absolutely ridiculous. 1 of the customer service reps @ JCP did contact UPS to find out why the delay was so long and UPS continued to lie and said that the package was on the truck for delivery. I had to explain to the JCP rep that if she looked @ the tracking history she would see that the order had been on the truck for delivery for weeks and it still hadn’t been delivered. Needless to say, I was bounced around to a supervisor who told me there was nothing she could do & transferred me to customer relations which I stayed on hold for almost 1 hour. I am done with JCP and I definitely see why so many stores are closing. The customer svc reps should know how to handle this kind of situation as it was clear that no one knew what to do even the supervisor….that’s sad. And FYI telling a customer I’m sorry without resolving the issue only frustrates the customer more. What ever happened to the word CUSTOMER SATISFACTION. It’s apparent JCP doesn’t value that anymore so I hope you continue to drive yourselves out of business & out of a job.


Terry Lewis December 22, 2017 at 7:43 am

Update: As I said, UPS lied again when they said my package was on the truck for delivery because I didn’t receive the package on yesterday.


Karen Morgan December 14, 2017 at 10:34 am

I received call from jcp rep (12/8/17) stating bracelet wasn’t repairable and that I need to do buy out. I replied okay bracelet wasn’t repaired and need to do buy out. Rep mention yes that is what note said. Went to Jcpenney’s store #0549 (12/9/17) assisted by Kendra who mention something about 60 days before returning to manufacturer. She wasn’t clear at explaining what note on bag said. I told her I received call yesterday stating bracelet was a buy out what do you mean 60 days and returning. She then asked if I had receipt. I assumed she meant original purchase receipt. I replied just one second as I looked for original receipt in email. Kendra took bracelet out bag and my claim receipt went to another register leaving me. Never making sure I understood what she said. I guess she just went by what I told her happened on phone previous day. Some woman was on floor behind counter telling Kendra something not sure what it was. Kendra asked if gift card was okay I replied yes only cause that is what a manager at time bracelet was dropped off stated I had to get (11/9/17) for buy out. Kendra explained this is what I get for buy out even if I did have original debit card used for purchase since I didn’t have receipt. I replied you didn’t give me chance to find it. I feel as though something shady has occurred and very disappointed and upset in the way this was handled. Kendra never made what she stated clear especially if I told her something different from conversation with another jcp rep over phone. I believe the bracelet was fixed and that I was lied too or misinformed by rep on phone and confused by Kendra who said something different from what I was told and she never tried to see why our information wasn’t the same even though I asked what do you mean 60 Days. I will never purchase jewelry at Jcpenney’s. I feel cheated out of a gift purchased for my mom who I had to disappoint all because she doesn’t have her bracelet back.

This is the second time I’ve been disappointed with customer service at Jcpenney. The first time occurred in November 2017 when I noticed pending $0.00 charges in checking account four different times in same week. When I haven’t used debit card on in quite sometime. Called bank who told me this has been going on since September 2017 and said I should call store cause they see if card is still active but not this many times. I called customer service who said not sure why this is happening but it will stop. Rep asked for debit card number and my phone number never got back to me about why this happened. Someone should have call me back and let me know why this happened and if it was resolved and they never did. I have since cancelled my cards and will never use them in store or online. As a long time customer of Jcpenney’s I deserved better customer service than I’ve received these last two months and feel as though if customer service don’t improve this company will lose its loyal customers who’ve shopped there for many years.


Karen E Morgan


Susan December 13, 2017 at 10:53 am

I ordered a jacket and accidentally hit check out before adding my 2nd item and was charged 8:95 shipping. When I went in to cancel and reorder it would not cancel. I called twice and sat on hold for over a half hour and hung up. I finally got a person on the phone early the next morning and was told to late. I even called the corporate office and them too basically told me (it sucks to be me). I’ll go to Kohl’s to get the 2nd item I wanted and will never shop JCPenny’s again.


Beth December 12, 2017 at 12:14 pm

I placed an order online, and within minutes I decided I wanted to cancel it. I searched the website as well as my confirmation email and found no way to cancel it. So I called immediately to cancel it, only to be told by the automated system that my call would be answered in 97 minutes..what! I called back the next day and waited on hold for over 40 minutes. The representative then told me that she could not cancel my order, even though it had not been picked or shipped yet. She also said I would be responsible for shipping as well as return shipping. So let me get this straight….JCP offers no way to cancel an order, you have to wait a ridiculous amount of time for ‘customer service’, and then they make it the customer’s responsibility to pay for JCP shortcomings…. Rest assured, I will never order from you again.


Shonda Brown December 11, 2017 at 5:36 pm

On November 19, 2017 I purchased 4 comforter sets at $39.99 each plus tax and on November 22, 2017 I purchased 3 more comforter sets at $39.99 each plus tax with a $10.00 off coupon. I noticed for Cyber Monday that the price was reduced to $29.99 so I called customer service to ask if I still want my items I already have ordered for this price what do I need to do? The customer service representative was able to credit me $10.00 for the Nadine reversible comforter. The representative wasn’t sure why the credit would not apply to the other items so I told her I would call back in a couple of days. I called back days later and the representative said that she wasn’t sure how the previous representative was able to give me a credit and that I needed to called back once I received all my items. I then asked will it be better if I just go back on line and reorder the items for the lower price? I was told its up to you however we can fix it once you have received your whole order. I called back on 12/11/17 and spoke with a supervisor Don and she stated that its been more then 14 days and a price adjustment can not be made also they don’t price match items for Black Friday and Cyber Monday. I then go on to tell her why did the lady give me the credit for one if it wasn’t possible? Don goes on to say she was not sure how that happened but it did not suppose to have happened and that it is nothing she could do to help me even after the fact I had been given wrong information and I could have just reorder the items and got them for the lower price and saved $60 – $70 dollars. All I would like to happen at this point is a credit of $60 to be applied to my JC Penney account.


Carey Saylor December 8, 2017 at 9:31 am

careyslivinlife@ gmail.comOENNYS On 12/5/2017 I got some early Christmas gift three pairs of pants two shirts a dress and a bathing suit cover from some family out of state of mine well they forgot to get a gift receipt so I decided to look up jcpennys return policy without a receipt it says the lowest price within the past 45 days I say ok cause I just want to exchange it to get stuff that’s my style I go to the store the start the return and she try’s to tell me I will only get 71 cents back on a girlfriend card for a pair of vans that never go on sale I ask her where she got that number she said the computer generates the price not her I said show me where it states that in the return policy at all and that the return policy says the lowest price in the past 45 days I said please show me where in the past six months these shows went on sale for 71 cent she goes I don’t no I can’t change it it’s what the Computer generates she tried that with all my i teams came back under a dollar someone please tell me where the return policy states a Computer generates whatever price they want or show me proof where in the last six months theses shows went on sale for 71cents this is bs and a scam and I think it’s sad they pull that s**t on there customers none of my family will ever shop at jcpennys again


Beth December 12, 2017 at 10:44 am

I had a similar experience. I wanted to return several items, but I could not find the receipt. The cashier told me the same thing, that they give the lowest sale price within a certain time. So she rang it up, and said I would get $16 and change. I said ‘excuse me?’ She repeated the earlier statement. I asked what the individual prices were. After she told me a couple, I said forget it. Mind you I was returning a dress, a couple sweaters, and a pair of pants (at the least). The dress retailed for over $75 by itself! And I was only getting $16 back for all these items! I told the cashier nevermind, for that amount I will give them away. I’m not giving it back so they can resell it for much more than they want to give me back.


Bipin Karki December 5, 2017 at 2:03 pm

Ordered Gas range dishwasher microwave November 14. Delivery was confirmed for 27th November get a call on 25th saying cannot deliver on 27th due to permit issue to install gas range. Confirmed for December 6th. Get a call from JC Penny issue with delivery on 6th December as product not in stock. Is this a joke. I have a family event on 9th Dec took out the old dishwasher as my delivery was on the 6th. Called JC penny they say they have no control over inventory it’s Samsung who could not provide the item. What a lame excuse. I know JCpenny screwed up. Why lie to customers do not sell products if you can’t deliver. if you do gas range install have people on hand do not say permit issues.


Nathan Glander November 29, 2017 at 9:54 am

I work and love my job at jcpenny however. Ordering online was a big mistake. After payment was received by our company to e computer spit back the order demanding a different form of payment . For three days I was played on a loop contacting my financial advisors to jcpenny and vsscislly told me it was my fault or PayPal. I the end after buying a gift card as different form of payment to my accpent it however demanded a cc and more money .so from a 22 dollar order it went to 28 after I made payment abd he lady says need another payment well my order black and white is for 22.73 not 28 we fought and deems like computers have won. Point of this letter…they still cancelled my order and reasoning was for lack of payment abd in her end it was jcpenny fault the computer couldn’t place the order because 2-out of three products were non longer available but still to have me go through hours of chaos trying to change payment buying gift cards I still came out as the blame as the one who couldn’t make payment but clearly computer. Couldn’t force sale due to no product but still says I needed to pay to pick up and when I did the price went up to 28 all I’m saying n eer an apple
Kohl’s has one error and they responding asap and gave a gift card for an apple jcpenny u owe me $25 gift card for the hassle and for blaming my payments as reason you couldn’t process my salary. And PayPal because it had nothing to do with out end it was your sylstem ..I even spoke to the sueprvispr and explainabd and they don’t get it like only following what the computer says how stupid are people ?? Just got an email stating my products were cancelled tldue to non payment I paid so wh not admit fault and appoloize
Nathanserves@. Gmail.


Steve Briggs November 20, 2017 at 5:00 pm

On 25Oct17 I purchased a pair of jeans online. I first checked at several stores for a pair to try on in my size, but none of the stores had that size (34 X 36) in stock, so I ordered them online to be shipped to the JCPenney store nearest me.

When the jeans arrived at the store, I was able to pick them up on 30Oct17. After getting them home I tried them on only to find they were too big in the waist and 2, if not 4 inches short! No problem, I thought, I’ll just return them and try and find another pair.

The next day, 31Oct17, I returned them to the store where they refunded the cost of the jeans to my credit card, but not the $3.95 shipping. When I asked the young lady that was doing the return why the shipping isn’t reimbursed, she just said they don’t do that. I find it hard to believe that I should be charged $3.95 to try a pair of jeans on, especially when I tried to find a pair in my size at some JCPenney stores!

When I contacted via the online site chat feature on 02Nov17, I was rushed to respond back while I was typing my text (one time I was cancelled from the chat before I could even send my initial text!).

Eventually I was able to secure the attention of a JCP chat representative, and in the conversation I told the JCP representative that If I ordered six pair of jeans online, I could have received free shipping. I think shipping six pair of jeans and having returned them would entail a lot more work, and therefore more cost, than the one pair I returned!

I asked the JCP chat representative for an Email address to somebody who could get this issue resolved, and the representative responded with “Thank you for your patience, I have emailed the store’s general manager and requested they reach out to you.”

It has been over two weeks and I have not had anybody from JCPenney contact me in any manner.


Bipin Karki December 5, 2017 at 2:05 pm

JC penny is a joke you will never get a response


Anne Rogers November 20, 2017 at 11:31 am

I have been shopping at Penneys my entire adult life and I am now 80 years old. I ordered two crock pots to give as gifts. They were shipped to me in the manufacturers original display boxes with no paper or additional boxes. There were at least 3 stickers stuck on the boxes covering the pictures and corners were banged up. There is no way I would give these as gifts. 10/14, I talked to a very nice lady who said she would issue a pick up slip for them. When UPS came, he would only take one box because there were two packages! I have spent HOURS on two different days trying to get through to any number on your customer care 800 number that was staffed by a human. NONE of these numbers or the numbers that follow will allow me to talk to a person or get a second return slip for UPS. I was recently in your store at Grand Strand Mall in Myrtle Beach. I asked a shopper is she knew where the Petite Dept was. She started laughing and said she very rarely goes to this store because the lay out is such a jungle that she cannot find anything and that she was just leaving. I told her I was leaving for the same reason. There are millions of dollars of merchandise in the store and nobody to help you. Think about this. Your phone service is worse. TRY IT!!!!! You show many things on your web site that are not available to customers in your stores. YOUR RETURN SYSTEM STINKS. please CONTACT ME AND SEND ANOTHER UPS PICK UP SLIP FOR THE SECOND CROCK POT. Today you lost a customer – I have held on for 17 minutes, 15 minutes, no buttons to press for a human and when I tried to connect with corp. I got a form to complete that then form said corp does not see the messages! Corporations are making it impossible for customers and then they wonder why they need to close so many stores. My original order # 21-7-3005-1059-0731 10/27/2017. Thank you.


Keisha Graham November 20, 2017 at 12:21 am

I am usually a fan of JCPenney. Today, I am highly disappointed. I spent several hours online trying to a place an order using a Rewards Certificate and a Promo Code for a coupon I found on the JCP website today, 11/19/17. I saw these credits applied on the screen. Yet, when I placed the order, the confirmation did not include the credits. I immediately called customer service. The representative advised she was a contacting another department to determine what was happening, since I was not the first call she had received today regarding this issue online. When she returned, she advised the person she spoke with indicated no Rewards certificates or Promo codes were being allowed because Black Friday discounts started today. This makes no sense because the Rewards coupon has today as the expiration date and the Promo Coupon code 4SPORTS is on the JCP website with an expiration date of 11/25/2017. The items the coupon applies to are not part of the Black Friday sales. I asked her to cancel the order. She indicated she had cancelled the order. When I asked her to send a confirmation email to me of the cancellation since I had already experienced such a hard time initially placing the order, she said she could not. She brought a Floor Supervisor on the line when I asked for one. This woman also said no email could be sent, but confirmed cancellation. She then transferred me to Escalations, who said they couldn’t send me an email. But, she also said the order could not be cancelled because it was already In Processing. I asked her to cancel the order. She said I could refuse delivery if I was here when the packages arrive. I let her know that is not an option. She said she was making notes about my issues with this order. I told her I didn’t want to receive any shipments and then be responsible for getting this returned. I asked her for her name and she abruptly hung up on me. I called back and spoke with another representative who let me know only 2 of the items on the order were .ca celled. All others showed in process. This is exactly why an email confirmation of cancellation should be mandatory when you cannot cancel online, only by talking to a person who may or may not be truthful. I should not have spoken to three people before learning the order was not totally cancelled. It is also upsetting to be told a Rewards certificate cannot be used, even though it has not expired. At the same time, it makes no sense that a Promo Coupon listed on JCP’s website that also has not expired would not be honored either. This was a terrible Customer Service experience that took up several hours of my day and will keep me away from JCP.


Vanessa Pete November 18, 2017 at 11:58 pm

I purchased appliances last week and asked to have them delivered on Nov 18 2017 from what I was told delivery is from 11am -3pm. When I looked at the time it was 2:45 I called to ask where were my appliances and why they hadn’t been delivered was told it was on the way but they had gotten held up . So I waited I called back at 5:34 and Again was told they were running behind called again at 7:45 got no answer this time called again at 8:30 still no answer the delivery company was closed got on The JC Penny FBpage sent a message was told the same this continued until 10pm. By then I totally discussed I refused to sit up all-night waiting on appliances that were supposed to be delivered earlier. I sent a text at 10pm to cancel and I want a refund only to be told they will cancel but the delivery company has to cancel and it takes 3-5 days before they can credit my card. I’m so pissed you have already inconvenience me then you inconvenience me again having to wait til my card can be credit this isn’t right nor is it good customer business. I will never purchase any appliances with you all ever again. It didn’t take 3-5 days to purchase the appliances why would it take this long to credit my card.. Totally Unacceptable
I feel like I was just slapped in the face on top of already being dissatisfied with this entire delivery process.
I Need my JC Penny Master Card Credit Back on my Card ASAP and not 3-5 days Later


Brad Caulder November 16, 2017 at 6:38 pm

We went into for your pre Black Friday ad and nobody could help us. I see why JCPenneys is loosing money. We wanted to see the kreurig coffee maker with no prices and total disarray the department. I won’t be going back to Penny’s anymore. We are in Naples, Florida by the way.


Thomas Maguire November 14, 2017 at 1:45 pm

JC PENNEY Re: BIG AND TALL STOCK for the Bay Plaza Mall. Size 44 and size 56 is not a Big and Tall Department. For the last 5 years they have been promising to maintain stock in Big and tall sizes. You are overstocked in smaller sizes and the merchandise is all over the place, no rhyme or reason. Now instead of offering to deliver at no additional charge, you want 15.99 or 8.99 for extra slow. So I get to have an hour wasted looking through random placed stock, waiting for a stock check and waiting on line. Then I am offered a chance to return to pickup and waste another hour. Are you taking Sears lessons? Are you trying to go out of business? With all the rent and staff you are paying, how about putting sizes your customers need on the shelves and restocking shelves correctly, not at random. btw A $10.00 premium to go from size 44 to 46 underwear is outrageous. It’s theft. No aspect justifies a $10.00 premium. So you are discriminating and fat shaming by overcharging and under-stocking larger sizes which really stinks! Customer Service are professional frustrators with no ability to accommodate and compensate for customer inconvenience. Your goods have value and you want money for them. Our time has value. When you waste it and mislead us we expect you to make good on it.


Nadine November 13, 2017 at 11:00 am

Had gone shopping at Lehigh Valley Mall and was very excited to purchase a pot and pan set for my daughter. The sale price was 129.00 for a Epicurious 11 piece set-red-blue- black and copper color. When I got to register it was coming up for 178.00! The manager had told me its was due to the bar code on the box and she could not do anything to change that bar code #. After looking over the display, the boxes were all the same except the black which is the color I had wanted. They had the same # of pots and pans in the box-IDENTICAL. After about 45 minutes of going back and forth about this she had told me she would do a price adjustment. I think she thought she was doing me a favor in which she was not, as that was the deal that was advertised. I then went back to the counter to pay for them and presented my in-store coupon of 20% off in which was good on all home items. I was told by this manager that she was not going to honor my coupon as she already did a price adjustment! Very frustrated I proceded to explain that the price adjustment was the price that was advertised, so she really didn’t do me any favor than anyother customers purchasing this set. Bottom line was I did not end up purchasing this set and I’m very disapointed in the way this was handled. I was only asking for what was advertised to your customers.


Dolores C. Porziella October 30, 2017 at 12:07 pm

I will never shop at your on-line store or stores again. You have by far the worst customer services and policies I have ever encountered. I purchased blinds from your store on 9.22.2017 and went to have them installed on 10.29.2017 only to find that the head rail for the blinds was bent almost in half. Called your customer services group and was on hold for over 15 minutes until one of your reps picked up the line I advised the situation and asked if they could simply resend the headrail, but I would need to send back the damaged one (took pictures to show damage. Talk about jumping through hoops, he wanted to send me a return label and have it picked up the next day. I told him, I did not have a printer to print the label and this could not be done. Why I needed to go through all this I will never know. He hung up on me and never emailed the label. I called back a second time and was on hold for 15 minutes, this customer service individual told me I would need to return the whole item (totally unreasonable) as all I needed replaced was the headrail. I asked to speak to a supervisor and the call CONVEINTLY dropped. Attempted to call back again on to be told the wail would be 29 minutes hung up and filed a complaint with paypal and also will file a complaint with the BBB. You wonder why your company is not doing well (this is one of the reason why your company is having issues staying in business and closing store) All I wanted is a new headrail shipped to me with no hassells, I took pictures to show you how it was received and you make me jump through hoops for a $92.40 item. Totally ridiculous, other stores (i.e. Wayfair accommodate the customer not themselves.


MARY BANKS October 17, 2017 at 11:45 am

I ordered on 10.13.17 (Friday) between 10 AM and 11AM there was no offer for delivery to store and it didn’t make sense that the standard delivery was slated for 10.20.17 so I choose and paid for Express Delivery $15.95 for Monday 10.16.17. JCP dropped the ball My order was not processed until 11:32 PM and I get an order confirmation that my delivery date is 10.17.17. I called and explained to a very patronizing young lady who reaffirmed that my order would be delivered on the 17th and that it takes 2 business days to process the order. In short I feel as if I was taken advantage of by selecting the Express delivery if I had wanted delivery on the 17th I would have choose and paid for it. Its a $5.95 difference but why should I be cheated into helping their bottom line. after 21 plus years I’m not shopping with them anymore. Its a wonder why their sales are tanking and they keep trying to rebrand themselves. Customer service is everything.


Sandra Jones October 11, 2017 at 2:58 pm

I have had a JCP credit card with my name on it along with my husband for about 45 years. Today I tried to place an online order and my card was rejected. After inquiring, my card had been cancelled due to the passing of my husband fairly recently and he was the primary. I WAS NEVER SENT A NOTICE THAT THE CARD WAS CANCELLED EVEN THO I HAVE A CREDIT CARD WITH MY NAME ON IT!! Is this the correct way to handle business?? Do you know how embarrassing it would have been had I gone to the store to use my card. I understand the basics but I do not understand how you cannot notify all card holders. I would have to totally reapply for a JCP credit card!! Sorry!! I really do not need your credit card. Thanks for about 45 years but this is not the way to handle business!! Worked too many years and understand this!! Thanks!! Sandra Jones


Donbosco xavier September 29, 2017 at 9:59 pm

Hi .. Recently I have attend interview in five guys for Gm position. I saw the add in Kijiji, the add dint mention any salary range. I applied and waited,I got a call from Hazel Martin ( Area Coach) on next day around 10:30 pm saying come for inter on this 26 th Tuesday at 2:45 pm . I went to interview and met Hazel, were chatting about my past experience. There no technical question or evaluation just asking salary expectation, I ask 50 per annum she said that need check her boss. Next day I check the status she said not approved for 50k then I replied am ok with 47k which She told me during interview time. Next day again am ask her the status not approved am surprised ask her this the number you told me that you will offer 47k. She replied Boss not agreeing. Then I told her that am ok for 45k since I decided to work for five guys. She replied me come meet her collegue Mardi for second round. I went Mardi started from the begging tell about yourself, I brief her about my experience suddenly she interrupt me and said we not offering 45k can offer 40k … I was really pissed of …. I ask them back if this you range pls mention in your add it help people to decide need apply or not.. She replied we are sorry for that we just calculated 40 to 42 is our budget…. This is f….k stupid . As area manger you need to fix the salary range before giving add. They are looking only ….guys… so don’t wast your time applying for this company in Calgary,Canada. unless you are ….. Very unprofessional Top managements.I really dout the ability of five guys management team. Am sorry to say this that is the fact . This unfair to Canadian people.Unfortunately only two Area manager calgary,AB. they really dont have ability to hadle the business. This very unfortunate for growing company.i would like to bring this to top management atleast they should aware whats happening …..Both of them are same race and they expecting same….

Good luck


Albert Fong November 23, 2017 at 6:29 pm

To Ronald Johnson,, CEO and Director, I hope you read this.

Here is a review you will not like. I will no longer shop at JCPenny, after today. Yes, today was the opening of Black Friday on a Thursday, at Eastridge Mall in San Jose, California. It was advertised to open at 2pm, with a give-a-way of a coupon with a chance to receive $10, $100, or $500 coupon. I walked into the store, through the north doors, just after 2pm, no sales person or manager was present to givie out coupons or greet customers. I was not the only customer entering through these doors. Right after I and the other customers were let in, the doors were shut and locked and we were informed that we needed to go upstairs and exit the store and then enter the store to receive the coupon. When I went upstair, to the door, as instructed, there was a JC Penny staff not allowing anyone to leave the store and was advising customers that we needed to go back downstairs and out the door we just came into the store and go around the store to the only open door to the store. In other words, we were lock in the store with no way out. Finally, the store employee allowed us out, after it was explained we were instructed to come upstairs to be let out and all the other doors were locked so no one could get out. I requested to speak to a store manager, but none were available (I am guessing they were all hiding). I informed the staff inside the store that by locking all but the two doors, that were allowing customers in, was a fire hazard. Seems store staff did not care. In fact, I saw customers trying to leave the store with purchases, but were told they could not go out thru any other door except the door next to were customers were being let in. I called emergency service and reported the store as a fire hazard and left in frustration. I hope the fire marshall shut down the store, I was a regular customer, but not anymore. JC Penny, the store that dose not care about the safety of their customers and has no idea how to treat customers. Black Friday, more like a black eye JC Penny. Sorry way to start off the holiday shopping season. Avoid shopping at JC Penny.


Kathy September 29, 2017 at 8:42 pm

I had been a loyal sephora VIP rouge member for many years. Shopped sephora at the Warwick RI store. There was a change over of staff. New sales associates are rude, arrogant and could care less about helping customers. Especially older customers like myself. I am cashing in my rewards and will be shopping at Macys and ulta for my cosmetics in the future.


Terry Yenigues September 29, 2017 at 11:40 am

I have had a JC Penny credit card since 2005. I make most of my purchases in cash but do use my credit card to keep it active for when/if I wish to make a major purchase. I recently received a new card thanking me for being a valued customer. My credit card limit had been reduced 85% from what it was. I called customer service and corporate about this. I asked why when I have been a good customer and always paid my bill when it came. I was told that since I was not in the habit of making “High Cost” purchases, my limit was automatically reduced. I can’t believe I am being discriminated against because I don’t consistently make “High Cost” purchases on my JC Penny credit card! No explanation made sense why my past acceptable credit was now unacceptable. I don’t wish to do business with a company that treats loyal customers this way. I will go somewhere else from now on.


Haley September 22, 2017 at 4:51 pm

I’ve never been so frustrated! My fiancé bought my $800 rose gold engagement ring April 2017, I had to return it May 2017 because a diamond fell out, I got my ring back June 2017, a couple weeks later I had to send it back AGAIN because the same diamond fell out! July 2017 I get a call saying they couldn’t fix the problem. We went up to a local store to discuss the problem. I don’t understand what they couldn’t fix, it was 1 small diamond that needed replaced. I think jcpenny lost my ring. I was offered a gift card, I declined the gift card and requested a check so I’m not forced to spend my money there! I was told by 2 people we would have our check in the mail between 7-15 business days but all we received was 2 gold credit cards!!! I called to solve the problem and was told that was our form of payment! At this point I’m beyond pissed! Now I’m told they will switch it to check And I have to wait another 10 business day to get it ,(if I get it)… I am very unhappy and I will make sure I tell as many people as I can to not buy jewelry at jcpenny!


Tanya Banks-Young September 21, 2017 at 11:11 pm

Hi Mr. Ellison,

I am really sorry to bother you, but I have a matter that needs to be handled ASAP! I have been a faithful customer of JC Penny for over 30 years and I would hate for this one bad experience to make me stop shopping there. I purchased a Samsung hub refrigerator on August 22, 2017 through your online website for $3,126.36 order # 2017-2345-1019-7926. The item was supposed to be delivered on August 26, 2017 but due to Harvey there was a delay. The delivery was rescheduled without my knowledge to 9/12/17. On 9/9/17 I called JCPenny delivery to confirm and was told it was scheduled for 9/12/17. On 9/11/17 after I didn’t receive a call confirming the scheduled time of my delivery I called the delivery service again only to find out that it had been rescheduled to 9/21/17. My delivery was scheduled between 1 and 5. The delivery company called me but I had stepped away from my desk for a few minutes only to say that they couldn’t locate my address. When I called back no one would answer the phone. When I called JCPenny appliance they were able to locate my address instantly. I have taken off work three times trying to get this refrigerator delivered. This type of customer service is very unacceptable and something needs to be done. We have been without a refrigerator for over 5 weeks. I desperately need your help in getting this issue resolved ASAP!!!!! ##PLEASE HELP!!!!!!!! I NEED MY REFRIGERATOR OR I NEED TO CANCEL THIS ORDER AND GET MY REFUND. I don’t just have $3,000 to give away or have JCPenny hold onto it and collect interest since I haven’t received the product. I will never purchase a major appliance from a retail clothing store. I have a small child and I am having to put the milk on ice to keep it cold since I don’t have my refrigerator.


Tanya Banks-Young
reginabanks1 at


Linda Forgiarini September 21, 2017 at 9:54 pm

The last time I was in the Monmouth Mall JC Penney there were virtually no associates working on the second floor around the women’s clothing department. I needed help and couldn’t find anyone at all!!! I have very bad arthritis in my back, and stood there so long that I was tempted to sit down on one of the tables that held clothing for sale! When I finally had found something to try on and managed to find the fitting room, it was CLOSED!!! Nobody in sight anywhere. I used my cell phone to call customer service at one point to ask for help and that I was in the store. It took about 30 minutes for a person to finally show up!!! Doesn’t JC Penney hire people anymore??? This is no doubt a waste of time, my writing this. Phone call, that might be better. Or something else, I’ll think of something. There was no excuse for my being in such a bad way with NO EMPLOYEES TO HELP!!!


JoAnne Mills September 18, 2017 at 12:23 pm

I have been a long time customer of the JCPenney salon. I don’t write letters of complaints to stores but I am greatly disturbed by the appearance/condition of your Monmouth County Mall Salon in NJ. This salon has not been updated/painted in a very, very long time. It’s appearance certainly does not portray the upscale salon that you constantly advertise. Instead it looks like something you would see in a third world country.

During my appointment today, I noticed that someone had started to paint the salon. Obviously it’s not being painted by a professional as there is paint on the ceiling and the baseboard trim. However, it still was a great improvement on what was there. When I mentioned it to my hair stylist, he said that Management refused the salons request for an update of paint because it wasn’t in their budget.

The hair stylists took it upon themselves to paint the salon themselves! What dedicated employees!

I can’t believe a company like JCPenney can’t afford to keep their salon looking up to date with a fresh coat of paint! I feel bad for these stylists who felt compelled to paint the salon as to not be embarrassed by their working conditions.

How can you possibly attract more customers when the salon is in terrible condition?

I sincerely hope that Management will rethink their decision.


Joe September 12, 2017 at 10:08 am

Your customer service is awful. The answers to inquiries have been useless. I have had problems with the jcp site trying to pay my bill and send a message, but consistently have problems. Messaging works with WIndows but not Chrome, and I could not pay my bill using either browser, had to access the Internet via my phone.
Answers to this problem provide no solution, no hope for resolution, and no further information except to call, which is inconvenient since even that takes forever to get a human to speak to. JC Penney will be out of business sooner than expected. In addition, I clicked ONE STAR and it is showing 2.5 stars. Sad, since jcp used to be a great company.


Barbara Allen September 7, 2017 at 2:09 pm

As a customer I would like to let you know that I am so very upset. I went to JcPenney on Friday because I saw a commercial that they was having a labor day sales on jeans buy one and get the other for a penny. So I brought 4 pairs. They also had a coupon if you spend $25 you can get $10 off. They also was having if you used your credit card they would give you 20% off of your bill. So I get to the clothes and I asked a women there of she could let me know what brand jeans was the deal on. She said let me go ask and came back and told me they was the Arizona jeans. So that is what I got. After I was done shopping I went up to the cashier and the jeans did not ring up right. So I let her know about the deal and she said I do not think that is going on this weekend. I said yes it is I saw it and that is why I came today. So she went and asked a manager and she told her no it was not going on. But did not even come over and talk to me. When she went by a few minutes later I was still there and looked at her and she gave me a dirty look. Also one of the other ladies there working said that if I spend $40 today I get a free book bag. I should have received 2 and did not get either one. So I am not real happy and if they would like my credit card back that is fine with me. I was at the Tuttle crossing mall in Dublin ohio store number 2700 on Friday September 1, 2017 4:10 p.m. Thanks


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Rodney Kosters August 30, 2017 at 11:45 am

My wife worked at the JC Penney store in Pierre, SD until they closed it. Before they closed it she was given a letter explaining her severance pay if she stays till the store closed. She stayed and has still not received her severance pay. Can someone please tell me what we have to do to get the money that is due us?


Jenny August 29, 2017 at 3:42 pm

To Whom It May Concern,

I went to the store 2732, The Mall in Columbia, Maryland to return 4 items that I have ordered online. I did not satisfy with all of these items. When I received these items in the mail. There are no invoice at all for all of these items. I did call the online customer service to bring up my concern because I plan to return them. The customer service lady advised me that I do not need the invoice for return online purchase. I just need to bring in my order number to return them. The past Thursday 08/24, I did bring these merchandises back to the store in Columbia (store #2732) for returning. I was accused by one of your employee and she also identified herself is the manager of the store and her name is Genet Yihune (associate # 0698) I am a theft. She said all of these items are not belong to jcpenney. I stole from some other store and try to return at penney store for money in front of several customers. First of all, this is very very rude, unprofessional, ignorance, nasty and very unacceptable of her attitude. Particularly, she says she is the store manager. I can believe she accused me for stealing. I pay my money for some one at your store to accuse me. She refused to give my money back although I advise her that I did talk to the customer service and that what they advise me to do. I never steal any penny from any one. I work hard for my money and I am a very professional person. She even push and throw the items back at me and ask me to leave the store. I finally have to call the police on her. The minutes I called the police, she decide to give me the refund. Technically, she should not put me go through this. This kind of behavior is not acceptable. This is not the first time she has this kind of attitude toward me whenever I make a return. I also believe that she is racist and very intimidate person. The reason I say this because there was another customer who is black do the same thing I do and she does give this customer a refund with no question.
I hope your CEO needs to look into this issue and this racist, unprofessional issue of this store.

I am planning to get a lawyer to handle this matter for me

Thank you,
Jenny Loi


Lisa Polk - Stansbury August 26, 2017 at 5:44 am

25 August 2017

JCPENNEY Consumers Beware,
In my 50 years and as a consumer I have never experienced such a DEBACLE. It is extremely pathetic that I have to write this letter about a very large and what I use to hold in high regards as a very reputable company to do business with. NOT ANY LONGER. It is very apparent to me that JCPENNEY’s motto should be “we’ll take your hard earned money and do not care about whether you get what you paid for or not”. In a span of 3 days, 7/23-7/26 in 2 transactions I spent $5,530.38 in JCPENNEY purchasing appliances for my home. The first transaction was a Samsung washer and dryer which I received with no issues. The second transaction was a complete package of kitchen appliances from LG to include a refrigerator, range, dishwasher and microwave. The kitchen appliances were scheduled (the first time) to be delivered 8 August.
On 8 August all the appliances were delivered to my home and my old refrigerator and working stove were hauled away. Upon unpacking the appliances outside of my home I was informed by the delivery person that the range was damaged, the glass was cracked and they were going to take it back. The delivery person then called LG to inform them of the damaged range and that they would not be leaving it. Upon my request the delivery person asked LG if they could put in an order to expedite a replacement. I was told that NO they could not order a replacement until the damaged one was returned to the warehouse and scanned back in and then they would be in contact. Allow up to 48 hours for them to contact me. So there was 2 days that went by with no action taken against my situation. On 10 August, 2 days later I was contacted by LG and was told that the soonest they could get a replacement range out to me would be another week, 17 August. I would get a call the night before with the delivery time window. I reached out to my sales associate at JCPENNEY to inform them of my delivery issues and that the soonest I could get a replacement was another week. They asked me to let the m know once I received my range.
On 16 August I received a call stating that my delivery time window was 8:30-12:30. On 17 August after the delivery widow time had passed I called the delivery company to inquire about my delivery and was told that LG did not send the merchandise. I called JCPENNEY’s customer care line; should consider changing the name to customer we don’t care. I spoke with a representative who put me on hold for a lengthy amount of time while they reached out to LG. They returned to the phone to tell me that LG has the acceptance receipt from the warehouse that it was delivered to them but the warehouse cannot locate it. I am then told they can open up a “doc search ticket” which could take up to a week to complete and if located another several days to get it delivered. I could wait for this process or they could order another replacement which could be delivered by 24 August, another week. Of course I opted for them to order ANOTHER replacement. At this time my family and I have been without a stove for 9 days. That is 9 days of eating out for a family of 3 adults, 1 senior citizen and 2 children with another 7 days being added to that. I was told I would get a call the night before with deliver window time. I reached back out to my sales associate to let them know the replacement was lost/stolen form the warehouse. After talking to their management they said they were going to escalate my situation to the corporate office. I received a call back from the sales associate a few days later letting me know it had been escalated and someone from the corporate office would be contacting me.
On 21 August, I received a call from Josh, head of customer we don’t care service and ran through everything to date that had happened. He was super apologetic and said he was going to do everything he could to resolve my issues. I also addressed with him that for the last several weeks JCPENNEY had continually been debiting and crediting my account for various amounts, some relating to the kitchen appliances but mostly the cost pertaining to the washer and dryer that had been delivered on 3 August. He provided me with an explanation that they were having system issues and were trying to fix them. The system was still showing my items as pending delivery that’s why it kept taking and returning the funds. This happened on at least 3 occasions over several weeks. He said he would close the ticket out which should correct the problem. After correcting the issues with them tagging my account continually for items that had already been delivered Josh offered me $500 JCPENNEY gift card as compensation for the issues I had encountered up to this point. I inquired about the process to cancel the entire order and return the appliances that had been delivered as the next option if my range was not delivered as promised on 24 August.
On 23 August my daughter (back-up number on my account) received a call with a delivery window of 11:30-3:30. On 24 August, it’s about 2:30 and we have heard nothing so I called the delivery company to verify that the delivery is still happening. I was told that they do not have a range for me because LG never sent the merchandise. I immediately called Josh to inform him that I did not receive my delivery and at this point since JCPENNEY cannot deliver the entire package to me that I paid for in full several weeks ago that I want to cancel the entire order and have the appliance already delivered picked up. I was told that if I did that I would have to pay JCPENNEY a 15% restocking fee. I almost feel off of my chair from hysteria over the fact that because they cannot deliver me all of what they have taken my money for, I have to now pay them for their incompetence as a result of who they contracted to do business with. THAT IS INSANE and should have never been stated to me. I asked them why under these cirXXXXstances would you not waive your restocking fee since the ENTIRE situation is a direct result of who JCPENNEY has chosen to do business with. I asked to speak to someone above him and he stated to me “that I am your last resort there is no one over him”. I then stated that if that is true then the company is doomed. Once Josh could not resolve my issues he proceeded to brush the situation off. In a very negative tone he stated that if I wanted to go into the store to cancel the order they have the power to waive the restocking fee but he could not. I did just as he recommend and went back to the store where I made the purchase and asked for the store manager. The store manager informed me that they had no authority to waive the restocking fee. The approval for that would have to come from corporate. Josh directing me to the store to get the fee waive was just smoke being blown up my butt. So at this point JCPENNEY has $3604 of my hard earned money and I have not received the full package of what that money was intended for. To throw salt in my wounds on top of the hundreds of dollars I have spent on feeding my family on take-out they want me to pay them to end this DEBACLE.
As of this moment it has been 17 days that I have not had a stove and to my knowledge there is not one on the way. SUPER UNPRFOESSIONAL!
I hope not standing behind the consumer and not doing what was the correct thing to bring resolution and compensation to this DEBACLE was worth you losing a lifetime customer. One who has spent many, many, many thousands of dollars in your stores and one who will never direct anyone to do business with you as I have in the past.
To all my fellow consumers who work very hard for your money and do not like paying for something and not getting what you paid for DO NOT TRUST JCPENNEY with your hard earned money. I honestly and truly do not want to have another consumer go through what I have been and still am going through. This situation has literally made me sick to my stomach.


Lisa Polk-Stansbury August 30, 2017 at 9:12 am

The above complaint (717) is also against store #2732 in Columbia Mall, Columbia Maryland. I also experienced the manager Genet Yihune’s unprofessionalism in trying to resolve my issue. She accused me of lying about something that on of the associates stated to me. She was not privy to our conversation and it was extremely unprofessional of her to make that accusation. This was also on 8/24.


Lenora August 17, 2017 at 1:00 pm

Hello, I am very frustrated with this JCPenney website. I cannot get anything to file a complaint. No email or phone number. I am not very happy right now is because the jewelry department have LOST my ring! I was given a number to call to find out where is my ring, but apparently it went to repair store. They stated that they returned my ring back in April 2017. Never find a ring or not help me to find the ring.
The ring is a gift to me by my sister for my 50th birthday right before I went in for major surgery. I am very disappointed not knowing where is my ring! Every time I go to the store or email or call. I give a runaround just because I am deaf. It really pissed me off!!!! I am not too happy with this store at all!!!!


Leon Auerbach August 9, 2017 at 2:40 pm

I am a loyal shopper at your stores but with the recent closures, my Willow grove Park store just closed it is much longer of a distance to pick up items. Why wouldn’t JCP become more consumer friendly and reduce or give free shipping and offer free return shipping??? This is the trend and unless they follow they are history. Free store pickup is not always an option when the stores are so far from your home.


Jacqueline August 8, 2017 at 5:02 am

Hello I would like to report a problem access your website. I live in Germany on a military installation and I’ve previously accessed the site but for 2 weeks now I’m getting the message below.

Access Denied
You don’t have permission to access “” on this server.
Reference #18.5994dc17.1502182712.106bdc25


Jo Ann Low August 3, 2017 at 10:39 pm

I am so frustrated with the customer service from your furniture department. I love JCPenney and have ordered many times without any problems. In June I ordered a sofa sleeper on line. I spoke to someone in customer service to be sure the item was what I expected and to get an estimated delivery time. Mid July I received notification that my order had shipped. On July 18 I was billed for the item and interest started accruing. Last week Thursday I contacted customer service about my order. Over the last week I have spoken to numerous people and have never gotten the same story twice. In short it takes 25-40 minutes for anyone to answer the phone. The call center staff are rude and either do not know what is going on or are too lazy to care. Corporate customer service say they have no access to furniture records and can only refer to furniture This afternoon the furniture department told me they would no longer help me because I filed a complaint with corporate. Corporate says they cannot help because they have no access to furniture orders. This is a total nightmare and is making me totally stressed. All I want is the merchandise I have been charged for delivered. I have submitted to customer service copies of the doXXXXentation I have received regarding shipping dates and billing information. This type of treatment and indifference is what will cost your company their loyal customers. Please advise how I can resolve this situation.


V August 3, 2017 at 2:48 pm

I wish I would have read all the bad reviews. I thought JcPennys was reputable company. They are a terrible company. They honestly think that you can spend close to a grand on a mattress and frame and not assemble it. Many other furniture companies would have. And they wipe their hands clean of responsibility by using a third party. DONT BUY FURNITURE FROM JCPENNYS


Jerry August 3, 2017 at 1:47 pm

The Worse!!!! I ordered a mattress set, discovered after 2 months box spring was defective. I contacted a JCP supervisor Raven, she gave me a reference number T33025826 stating I should not have any problems with JCP sending another box spring at same price, “That was a joke” when I reached out to them on 7/21/17 speaking to a Rep Ashley she said it will cost additional $50:00 for another box spring, when I explained that Raven reassured me I wouldn’t have any problems and no extra cost. They made promises they did not honor! Moving forward I have yet to get another box spring or a refund its been over a month I purchased on 4/4/17 discovered issue on 6/17/17. Reached out today to Corp spoke with Rep KoKo employee ID # 7409 she said I should get my full refund for box spring between 3-5 business days. Hope she can be a Rep of her word!


PAT MURRAY July 30, 2017 at 8:48 pm

Yesterday I was in your store in Arden Fair Mall. There is no other way to say it….it is a dump. Goodwill stores are better maintained than this store is. The shoe dept looks like warehouse shoes. The lingerie dept is a total mess. In every dept there are clothes all over the place. I have been a long time customer but will NEVER go to that store again. There is no rhythm or reason to any dept. Someone needs to take a look that is for sure. I worked at this store 15 years ago and it was never like this. Every evening we had to straighten counters, fold and put things where they belong. Obviously this manager has no pride in the store.


GW July 21, 2017 at 8:04 am

I purchased a swimsuit and after returning home I found it was missing the neck strap (which I need).I tried to exchange it two days later and could not because I am not allowed to return anymore because I have made too many returns.
No WHERE on their receipt or website does it say I am only allowed to make XXXXX number of returns in a certain time frame. The receipt says, With a receipt: “items purchased at jcp are eligible for exchange or return of the purchase price on the original method of payment or a jcp gift card.” I always have my receipt and I always use a JCP card so they can verify my purchases and the purchase price. But now without disclosing this new deceptive policy you are not allowed to return items if they feel you have returned too much. So, do you think they are going to restrict me because I buy too much???
I hate to try on in store so I do purchase several garments in several sizes with the full intent to return at least half of the purchase. Because of my shopping practice of preferring to try on garments in the comfort of my home I am now flagged as a loss prevention customer – basically they are accusing me of stealing. If I am stealing, why do I have a balance on my JCP Credit Card??? DONE WITH YOU JCP!!! I have called two store managers concerning this issue – nothing they can do. I have called the customer service number – nothing they can do. I have posted to several complaint boards and this morning I am mailing a letter to the CEO of JCPenney. Currently I have a .com order that I need to return a few items from the order, I guess I am going to be stuck with the entire order because I am no longer allowed to return or exchange despite their posted return policy on their website and receipts. VERY DECEPTIVE.


mamaof2 September 20, 2017 at 1:23 am

I stumbled across this page while looking for contact info for JCP Corporate. I’m just now getting around to writing a letter of complaint about getting a return warning notice last July. Like you, I was made to feel like a thief. I, too, have had receipts for every last return I’ve made, and nearly all of mine weren’t even returns, but exchanges! I DO NOT appreciate being told I can be refused a return even with a legitimate receipt. I, too, find it interesting that JCP has this practice in place, but there was never any mention of it ANYWHERE. They don’t disclose that they are transmitting your return info to a third party who keeps a record of all of them, w/o your knowledge. I would not have a problem with it if it was just for returns w/o a receipt. Guess I’m off to Kohl’s to see what I can buy.


Juan M Hernandez July 19, 2017 at 5:14 pm

Hello I’m Juan M Hernandez Sales representative. I’d like to be in touch with your marketing department to provide information about El Aviso Magazine Los Angeles CA. In the past we advertise for you JCPenney Optical and I’d like to continue the commercial relation. Please letme know the email address and the person in charge. Thank you for your attention.
Juan M Hernandez
juanh at
323) 835 1528 x 101
Visit our page


Annie July 17, 2017 at 11:24 pm

Dear Sir/Madam,
Can someone just contact with me? I have been trying to call 1 800 442 7902 to reschedule my shipping, I have been called 10 times and each time waiting for 5 to 10 minutes in a week. NO ONE ANSWER THE PHONE. And having 1800 322 1189 to transfer the phone , still NO ONE ANSWER THE PPHONE.


disgruntled employee July 17, 2017 at 11:43 am

From the other side: Trust me fellow shoppers, it is not just you who are disgruntled. Try having a store manager that threatens your job all the time, only guarantees 4 hours per week, tells employees who thought they had put in for a day off due to an annual check up that they need to change their colonoscopy rather than call in on a Wednesday and barely runs the AC in steamy hot Alabama so we employees are constantly trying to make excuses (like all the blasted lights causing the extra heat) as to why the store is so hot. Not to mention, always check your orders because the warehouse workers seem to not have the IQ of a 2 year old and get it wrong more often than they get it right! I myself received a Caphlon pot when I ordered a $10 throw blanket. Needless to say I got the better end of the deal but I did take it back. Store #2869. I apologize for the state of this store but we are no longer respected and face a difficult work environment on a daily basis thus have lost pride in our store.


Tracy Ann Therese July 16, 2017 at 9:40 am

Read above about the Golden Rule store, go to and read more about it. It is not happening on the local level. I love JCPenney so much, do not want them to fail, but they are on the way to failing if they don’t go back to their roots and be customer focused, and fix some major infrastructure issues online.

Went to store last night and was helped by a very friendly person names Susan. Unfortunately, there were some misrung items, possible due to the mayhem created when neither of my cards, one I have had for over 20 years, worked. With no reason or warning, apparently my cards were locked up from not having the correct address? I corrected the address over the phone, and went to ring up. They rang up my clothing order to apply my coupon and rewards and it went through. I tried to add the other order for small appliances, and it would not go through again, telling me to call customer service. I used the other card, which I preferred to keep low balance and pay every month. It went through.

Because of all this nonsense which went way beyond closing time, we got home late, and at the advice of our salesperson, we looked up some different items in colors that were not available online to get the sale price. This is where the problem started. Again, by the time I got to the end of my $50 order the order kept reverting back to old address whether or not I checked the ship/bill address box. I checked and rechecked the the mailing address was correct and matched the billing address. When the order was submitted, the confirm page had an old address after I had spent HOURS trying to get the address correct.

By this point it was after midnight, no customer service. I woke up early today, around 8 to deal with the issue. Talked to customer service A, nothing they could do but I HAD TO wait to get email of shipping and call UPS. Asked to speak to supervisor, order could not be cancelled and I had to wait for package to ship and contact UPS. Spoke to Manager, and this is where things should have stopped, managers should have the authority to make things happen for customers. So Luz tells me the exact same thing. I told her other online vendors have had a person personally track an order FOR ME and give me updates, this was totally doable.

So I call up customer service to register a complaint and got a ticket number. I went back to the site to look at the set up of the account, and how there was a check box for ship/bill, I was just looking through this, and it placed another order? It did not give me a place to pick payment or change address and made a duplicate order. Ridiculous. I contacted online chat immediately, and they said there was no way to cancel the order. Ridiculous. I did notice it was going to the correct address, finally, but not anything I even entered. This is where customer service did happen, and the person on the other end offered to waive the shipping and apply the discount to my accidental order, so it was the same as the original order. So now we have 2 orders coming, but at least one is coming to the correct address, and we can return the other to the store.

Like I said, that is above and beyond, but the broken system the JCPenney employees are working with with the credit cart company not communicating and the account updates not syncing, and not allowing managers the freedom to treat customers the way they want to be treated is what is going to kill JCPenney in the future, and definitely online. When you try to save money by closing a place to invest in online, spend some of that money on web design! Spend some of that money on making customers happy. If you worry too much about the bottom line at the expense of customer satisfaction, you will fail.


gina hurt July 15, 2017 at 6:49 pm

I am writing this as a mother of my daughter. She is 17 years old and has been employed by Sephora for a year! She got fired today and I understand that but what I don’t understand is how J.C penny can let a employee go without a warning first.a verbal warning first.
There is a big turn over at Sephora in Texarkana store. She would NEVER steal from the store and she has been a great employee. She was never late and when someone qui she was the one they always called to fill in.
The Manager at Penny’ s is African America and I feel she was targeting my daughter and harassing her!!! Nikki was verbably abusive to my daughter.
I also feel the whites are being discriminated against at this store!!! Everyone Manager at this store id African American and when someone is fired they hire the African Americans.
She has come home crying several times over Nikki being ugly to her.
I do know that theft Prevention was brought in to talk to her today but like I said my daughter would never steal, yes she used my credit card to make purchases because she is no old enough to have one herself but I was always told when she used it. he African American LOD didn’t give her a chance. She wrote a letter and she read it and terminated her on the spot.
Nikki would always tell her when Nikki confronted her that she needed to grow up and not cry everyrtime she talked to her that is verbal abuse.
I work for a company that also has Theft Prevention and I understand it but to be abused by African Americans I will not tolerate it.
Texarkana is discriminating against the white because there is mostly blacks that work there. Most of the Managers and LOD’s are black and I l=know for a fact it has to be Equal Opportunity in the workforce.
If I need to I will go to the Labor Board about discrimination.
That being said If I had thought my daughter was stealing or doing wrong I would be the first to discipline her. I cannot stand a thief and she was ot raided that way.


Mrs. Jo Ann Campmier July 14, 2017 at 6:57 pm

Dear Sir:
Would some one from the corporate office please contact me. I have several concerns that I would like to discussion the telephone or e-mail.
Mrs. Jo Ann Campmier


Mary Stinebrickner July 16, 2017 at 12:10 pm

As a long time customer and former business owner, I would like to offer some constructive criticism. Since so much business has gone to the internet, why isn’t your. . Com dept. better organized. No one answers the phone, they keep sending e mails about your order but you cannot contact them. In my opinion, doing away with the catalog was a BIG mistake. The brochures are money wasted. Everyone is not looking for the Same thing.
Good luck in the future.


Anonymous July 13, 2017 at 8:49 am

Sunday i was being serviced at the Damon in Pembroke Lakes Mall when a girl walked in wearing cut up jeans to her croch and a cut of short exposing her entire belly. I thought it was a client turns out it was a stylist. She was rude to everyone, made faces and almost ran me over when I was getting a coffee, didn’t day excuse me or anything.
Since when do stylist wear this to the salon. It’s very low class.
The other stylist are always wearing mostly black dressy clothing and are so pleasant.
This girl was obviously new or something.


Miguel July 1, 2017 at 7:03 pm

My daughters appointment took 8hrs. Was told two and a half staff had excuses for every thing and still not happy with it


Araceli Perez June 27, 2017 at 8:34 pm

I went to jcp salon at the kennewick wa location. I called the day before to make an appointment and I specifically asked for a designer or sr designer. I was a new customer and wanted to take advantage of the 15 percent off any salon service coupon. The front desk lady told me she would put me with a designer or sr designer and that it would vary from 65 dollars to 100. I got to my appointment and the stylist had a very thick accent and I heard her say it was going to cost 95 dollars. I said that was ok she offered a haircut for an additional 45 dollars I said no all I have on me is 105 and she didn’t say anything. The stylist was great and my hair looked great and once the appointment was over I was going to pay I saw the total was 195. I was horrified I asked them if I could use the coupon they said I couldn’t use it for a master stylist and I told them I asked for a designer or sr and they ignored me. I told Regis that I didn’t want a master and if I would have known it was going to be that much I wouldn’t have gone. And that i didnt want a master cause i wanted to use the coupon. I got ignored. I only had 105 on me so i had to leave and grab 90 dollars from my savings which was all I had in my savings . I am very furious this was a terrible first time experience and I think I should get a 90 dollar refund. At least for what I was forced to pay. The lack of communication with the front desk office to me was terrible and nobody seemed to care that they messed up.


MIA BROMAN June 24, 2017 at 7:03 pm

I ordered a mattress set over a month ago, I have not received it yet! Also I tried to order a men’s pair of shoes. Last week it was cancelled, The same pair of shoes were on sale this week and i ordered, They were also cancelled! Customer service is horrible and very condescending!!!!!!!!! I have been a very loyal customer and they treated me like crap!!!!!!!!


Mary Anne Moore June 12, 2017 at 2:09 pm

Yesterday I went to order from Apparently I have not ordered in a few months and in that period of time the expiration date on my American Express card had changed. So,the message on the screen asked me to update the date and the verification code. Which I did. I hit save, and it came back and gave me the message to fix those fields that were in red. There were no fields in red. So, did it again and again until it said my account was locked. They sent an email, and the same thing happened. So, I called customer support to get the problem fixed. I was told that no one in the entire customer support area could address this problem, they could put in a complaint. But, the only thing they could do was to take my order. Then the line went dead. I do not believe they hung up, but some how we got disconnected, and she had asked for my number, but did not call me back. So, I tried again, and got the same response. She said if you order with me, then I can access your card and fix it. So, I ordered, she got the new date for the card, but it did not ask her for the verification code, which seemed strange. I then went back to check that my card was fixed, and in the mean time, we got disconnect in mid-sentence. But, no call back. I then checked to make sure that my card was changed, and it was not. Therefore, I can never order from again, as this issue cannot be fixed. It is hard to believe that this issue in about my card alone. Before I retired, I worked in IT for 46 years, and am sure, it is a software bug that needs to be addressed. My concern is that the person that took the complaint, did not really understand what the problem was, and it was not relayed to IT correctly, which, if this is true, would make it very difficult to fix. I would like this fixed so I can order online again, as I do not like to have to call, and I would like to know when it is fixed, so I do not have to go through this process again.


Andrea Parra June 3, 2017 at 12:52 pm

Placed order in April 2017. Still have not received all pieces. Pieces were scheduled to be delivered 4 different occasions. Damaged my flower garden upon delivery. Delivered damaged furniture with obnoxious delivery men. Called customer service approximately 20 times and it’s always not their fault or they can’t do anything. Was promised 20% off never received. Promised calls back which I never received. Took multiple days off waiting for furniture that never showed up. I now have 3 of the 4 pieces a month in a half later, and multiple missed delivery dates. Customer service and supervisors are no help. Account has multiple notes on it with individuals’ names of people that didn’t help at all. Last attempt to make good with JCPenney before I air details on social media. I have been calm, patient, and courteous throughout this entire transaction and all of the story’s I’ve been told and all of the occasions that I’ve been lied to. Resolution would be greatly appreciated and I’m getting no where with the customer service number. Spoke to Fae, Paris, Jordan, Lashea, Penney, and Mari just to name a few and nobody ever gets back to me although they promise they will. I’ve been humiliated being told that I was just going to rent the furniture. I have no idea why they would accuse me of that. I’ve had to live without furniture for weeks when I scheduled the disposal of the old with anticipated delivery of the new. My flower bed has been destroyed as the delivery guy struggled to hand screw in couch legs without predrilled holes. Yeah 1 leg took him an hour and it was crooked. Explained that to JCPenney and they told me a claim department agent would call me within 48 hours which never happened. I’ve dealt with belligerent and aggressive delivery people that made me sign for an order for couches without legs because they didn’t bring a drill to get them in. I was promised the technician would come out next day to screw in the legs from a supervisor at xpo and heard nothing still(over 2 weeks ago). Calling xpo I get nothing but voicemail and leave messages that go into detail with no follow up ever. Every rep that I’ve spoken to makes me feel as though I’m in the wrong although I’ve never asked for anything. Again I have been understanding through this process but after a month in a half of phone calls and all that I’ve gone through I think I deserve a resolution. I work so to have to take multiple days off work with 4 promised deliveries that didn’t come, call, or even touch base with me letting me know there was a problem I waited home for nothing for days that I took off of work. I was told the furniture was in the truck, was told it was lost, was told it was damaged, and was lied to by management at xpo when I did get ahold of them. They told me they were looking for it in a Whitehouse, meanwhile JCPenney rep told me the account had notes on it that the furniture was damaged. They spelled my first name wrong(small issue) but after many phone calls never fixed it after i mentioned it each time I called. JCPenney blamed xpo, xpo blamed JCPenney. They were only ever able to find me when I called in using my phone number 201401XXXXX. My name is Andrea Parra NOT Amanda. I really hope that I can stop here and get a suitable resolution without going any further. parra722 at


Sharon Bond May 25, 2017 at 11:11 pm

On March 28th,2017 JCP locked my online account. Plus, I quit getting email from them. I can’t unlock it until I change my password and I can’t do that because they will only email you with a link do it, and I don’t get their email anymore.
Therefore, I cannot access my account and I can’t get anyone to help me. I have called and called and they keep telling me the same thing over and over, that they sent a request to their technical department. I even resorted to asking on their Facebook page. They told me that Penneys was going to erase my old account and in 24 hours to re-register. After 3 days, it hasn’t been erased!
I haven’t been able to use my store online account for two months! I can’t use my rewards or anything else. What’s funny, haha, being very sarcastic, is I can pay my bill!
This is so reciculous! You’d think they would care and would want to help you, but the don’t. I can’t shop online with my account and all my rewards and offers. Sure! I could go to a store but I won’t. Not now or ever again!
I am so frustrated with this company I could scream!


Ana Chisholm May 20, 2017 at 6:07 pm

Time and time again JC Penney has proven to have worst customer service, I recently ordered a Mattress online which subsequently got canceled due to lack of inventory, when I called to place another order the agent put me on hold for 20 minutes waiting the exact amount of time for Customer service to close. The next day I called again and got the same level of customer service (bottom of the barrel) from a so called manager, associate number 6135 offered us $50 off off a mattress double the price. Well I placed a order and got what I wanted (from Amazon). Too boot the money has been on hold well after the transaction was cancelled. JCPenney you have officially lost a family of customers who literally spends hundreds of dollars monthly in your stores. Order Number 2017136620087709


Melanie May 17, 2017 at 1:02 pm

Yesterday I visited the JC Penney at Grand Parkway in Katy, Texas. I was in disbelief over the HUGE disarray of the items in the ladies department. It seems that over half of the store was the ladies department, displaying racks upon racks upon racks upon racks of discounted clothes. The clothes were crammed onto the racks, with barely any room to see what was actually hanging there. TONS of clothes on the floor under the racks, the dressing rooms were piled high with unwanted clothes. I saw very few sales associates – at one counter, about 10 people were in line to check out. I saw one employee putting clothes back on the racks… I understand that some people have no sense of respect of picking up after themselves and not hanging clothes up that have fallen on the floor, but the amount of clothes offered at this store was totally unbelievable. So, my question to JC Penney Corporate… what will be done with the TONS of unwanted clothes that are picked through and picked up off the floor after they have been discounted so many times? What is normally done? It was absolutely sickening to see such a waste. I would hope that a very large amount of clothing can be donated to women’s shelters in the area. I couldn’t even imagine how these unwanted clothes laying all over the place would even find their way back to a rack somewhere in time for the next business day. Why such an abundant amount of unwanted clothing and where are employees to help tidy up the store? Unbelievable.


Beth Tosko May 15, 2017 at 7:55 pm

I shop your store in the Tuttle Mall, Columbus, Ohio. Just recently some ducks were walking past the main (lower level) entrance. I thought very cute….UNTIL….I watched them go into a “grass” area. There was very little grass and AT LEAST 100 cigarette butts all over the ground! YUCK! Oh yes, there is a trash can there.
Please teach your smoking employees to not LITTER . It’s bad enough to walk out of the store and smell it….BUT come on. The ground is not an ash tray!


Matthew R Jordan May 3, 2017 at 10:50 am

Seeing if I can help out the JCPenney tour in anyway. If so please email me back on how I can help the tour.


John Kelly April 29, 2017 at 5:34 pm

I suffer from copd and high blood pressure. There is never a motorized shopping cart in your large store. Other stores furnish motorized shopping carts, such as Target, Kroger, Walmart and Dillards. Why do you not furnish the carts for handicapped customers. Your stores are so large we just can’t walk all over the store so we choose other stores to shop.
I have not shopped in your Flowood, Ms. store for this reason.


Deb April 21, 2017 at 1:52 pm

I shopped last night in the store in Valparaiso Indiana. My husband and I were in the jewelry department looking at watches. A sales associate said that she would be with us shortly after she put a necklace back into the safe. A few minutes later she came out and starting talking to another associate in the jewelry department without even acknowledging us again. They just kept talking. Finally my husband and I walked started walking away and suddenly she said oh wait I can wait on you now. I stated we were not waiting anymore and she said that she was talking to the associate re a customer. I guess we were not a customer. That store just lost over $600 in sales of watches because we were waiting for them to go on sale before purchasing. I have bought over $3000 in jewelry in the past several years but will never purchase again from JCP. OTHER COMMENTS ON CUSTOMER SERVICE BEING RUDE IS CORRECT. Also on 4/21/17 after that experience I called the store to talk to the manager or asst manager and neither were in. What kind of store has no manager or asst. manager on duty only shift managers. What good is that.


Judith Jones April 26, 2017 at 4:06 pm

4-22-17 I had a similar experience with an employee that just was so dis respectful, and rude to me, and my son we were in line with 2 people in front, and when she got to us she just walked away. Another employee saw what happened, and rushed over to wait on us… my son was so upset he asked me if he could go wait outside for me, I told him yes, because tears were burning my eyes, and I didn’t want him to see me emotional over the situation. I talked to a supervisor who said someone would call me concerning this lady Sumaya. In the meantime I discovered that this lady can treat people however she like, and they have yet to correct her behavior in anyway. Jcpenny Lakewood Mall.


Michelle Fischer April 20, 2017 at 1:23 pm

After more than 22 years, I have canceled my JCP card. Nothing to do with products, everything to do with customer service, which takes some effort since I buy everything on line. As a retired hospital CEO, I understand the difficulties of running a business and have tried to be supportive, but that’s over. By the way, I attempted to file a concern last night on line, but after completing the form and submitting, a message was received that I should try again later because the system was not available. That helped a great deal.


Marilyn April 5, 2017 at 11:11 pm

You are a sexist company. As I was waiting for my hair appointment today a man was paying his bill. My hair before my hair cut was shorter than his. He was charged $18.00. I thought he must have gotten a trim. Another man came in and asked if they had any openings. He was taken back and I watched the hair dresser wet his hair down, use scissors and electric razor etc.. I was then taken back had my hair cut and I went to pay my bill which was $35.00 that same man( I sat and watched him get most of his hair cut before I was called back) stood beside me to pay his bill of $18.00. Why was I charged $35.00 and he was charged $18.00. That is wrong! I have been a customer for over 10 years with pre-booked hair cuts every 5-6 weeks!!! I have been overcharged! This needs to change!!!!!


Jana April 5, 2017 at 4:37 pm

I very much enjoy having a JCP right in my home town of Snohomish, WA. The only other options are Fred Meyer and Kohl’s, plus a few boutiques. It is not easy for me to travel so I’m hoping they will keep it open. In our state of Washington, it showed that the most growth this past year occurred in Snohomish and Pierce counties. It is time to expand this store, compete, and not remove it. The employees are always awesome and I love my JCP Credit card. I use it all the time. With all the growth spill-over from the Seattle/King County area, your customers would really like to have this store stay open. Thank you!


Summerlyn D'Angelo April 5, 2017 at 10:52 am

Well, I thought I’d try this since I’ve been trying to complain about my experiences for about 2 weeks now but no one seems to care and I think it’s funny that you do not provide an email to the corporate office so after this ill just write a good old fashioned letter. I am getting married this June and opted to do my bridal registry through jc penney because this at least used to be a reputable company and we requested gift cards through your store so that we could buy a new couch with them. From the beginning my bridal shower guests had trouble locating my registry. These things happen but what shouldn’t happen is your rude poorly trained customer service reps giving them a hard time about it. I apologize from the bottom of my heart that I sent people to spend money at your store. How rude of me. Once my guests got onto my registry and started buying items, I became aware that the items were not being removed from the registry. I am not going to write my whole experience of when I called for help with that situation here,I’ll save it for my letter, but I will say that the customer service reps were rude and kept telling me they couldn’t help me. They kept transferring me to more people who couldn’t help me. Even the “supervisor” couldn’t help me. Why do you offer gift registry services if no one can help with them? Now I have doubles and triples of things to return and I’m nervous that I am going to be given a hard time even though it’s not my fault. I called customer service yesterday and had questions about 2 jc penney invoice cards I received in the mail. First I got hung up on and then I called back and spoke to a very rude woman who i asked to put me through to a manager. She did and I attempted to complain about my registry not taking items off and asked about the invoice cards I received and she brought up the wrong registry and asked me if I was calling from someone else’s phone and when I said no and told her I believed she was on the wrong registry she started cracking up laughing. At that point though I was so upset that I didn’t find anything funny. Of course she, a manager, wasn’t able to help me so she transferred me to someone else and gave the next rep the wrong info. I am beyond regretting registering with jc penney. I never thought it would be this terrible. I can’t wait to see how awful buying a couch from you guys is. I will not be recommending you to any of my friends who will be getting married soon. Your customer service is below awful. Especially I brought you a lot of business you’d think you would want my experience to be better so I’d recommend your registry to others. I am blown away. And I fear nothing is going to be done. Your corporate office probably won’t e end read this from what I’ve seen from others! So disappointed


TIna Vore April 4, 2017 at 11:48 pm

I have been shopping at JCPenney since I was a little girl, because my mom always liked the variety, quality and value of the things we bought. Also, she said that many famous maker dresses sold at other department stores, cost considerably less at JCPenney.

To this day, I shop at our local JCPenney in Santa Ana at Main Place Mall. This may sound like a trivial comment, but it is something that has been bothering me for a few years now. It has to do with the music being played in the store. I appreciate all genres of music, however, ALL of the music being played is in Spanish. Can’t it be mixed up a bit? I feel like I am in another country at times. I realize the demographic of the area in which we live is predominantly Hispanic, but playing music only in Spanish feels rather exclusive. Please consider playing music in English, as well. Thank you kindly.


Paula Clark April 2, 2017 at 1:32 pm

Well I tried to shop again at JCPenney. After today I realized that some things don’t change and I will not be buying anything from JCPenney in the future.
Today I purchased, online, a sofa. It is a custom-made sofa and the message said it will be about 6-8 weeks before the manufacturer notifies me of a delivery date.
About an 2 hours after I placed this order I reviewed the dimensions again and noticed that the seat back has a height of 11 inches. Not very high for a seat back. I called JCPenney order department and asked the woman if she could confirm the height of the seat back. She said she sees what I see. OK. I then said that I did not want a sofa with only an 11 inch seat back and would like to cancel the order. She told me I cannot cancel it because I placed the order at 10:xx a little over 1.5 hours had passed. Yes, I explained, but it is a Sunday, the sofa has to be custom made and the manufacturer was not yet building my sofa so I want to cancel my order. I was told again that I could not cancel it. I was told that when they call me with delivery I can refuse and then she would “open a case to get me a refund” or words to that affect. I then asked why we would allow the manufacturer to build the sofa that I am stating today that I do not want – a little less then 2 hours after placing the order. She started to raise her voice – she was not friendly at all from the beginning. I asked her not to raise her voice…she told me she wasn’t but I didn’t seem to understand. I calmly explained that I understood what she was saying, but could not understand why an order for custom made furniture could not be cancelled 2 hours after placing the order. She hung up on me. Nice.
I called Customer Service to share this experience and was then told that after the order is placed JCPenney is locked out of the online system and cannot cancel any orders. That I can try to call tomorrow (Monday) and speak with someone in furniture to see if they can cancel it. I thanked him for his help as he at least provided an explanation and offered a solution. The first women was rude, incompetent and if she and other representatives like her are the reason these stores are going under. People do not go where they are treated badly.
So JCPenney opts to go ahead and allow a manufacturer to build a sofa rather than allowing the customer to cancel an order after 2 hours. Isn’t the legal course of cancellation 3 days? Not for JCPenney. Never again will I spend my money with them. No wonder they, Sears and Macys are closing so many stores. Most people I talk with say it’s the quality of the product(s) and even more the poor customer service. If higher officials in these corporations heard the way service reps talk to customers they would (I hope) be appalled. But maybe not…
So beware – if you buy anything online from JCPenney and then change your mind….too bad…JCPenney will not cancel the order. They are not allowed…


Pat Hoff April 6, 2017 at 12:09 pm

Wow! I am a comrade in arms. Ordered 2 chairs on-line on Sunday night, April 2, 2017. Found the same chairs for $150.00 (each) less (that was even with Pennys 25% off coupon). Called Customer Service the next morning on 4/3 Monday and told them I wanted to cancel the order. The rep looked up my order, said it was still at the warehouse and would be shipped the next day. I told her again that I was cancelling the order. She said that the chairs would be shipped and I could refuse the shipment went I got it, then I would be refunded the charge. I told her that the easiest way would be to CANCEL THE ORDER AND NOT SHIP! That way I would not have to pay for a restocking fee of $75 dollars each. She said there was not a re-stocking fee. I said, yes there was so she looked it up and said “Oh, you’re right”. I again said cancel the order and do not ship. She said she could not do that but would transfer me to the furniture department. I talked to Yashiva the furniture rep. in Milwaukee, WI. She told me she is cancelling the order as we speak since it was still at the manufacture’s store and that my credit card would not be charged. I asked her to send me an email confirming my cancellation and she said she didn’t have the capability to send back an email. I told her I was very leary about this because of what the customer service rep had said. She told me she understood but I need not worry. Well low and behold I received and email last night (Wednesday, April 5 at 9:06 pm) stating “We’re sorry, but the item you wanted to change has already been shipped.” I’ve called the Customer Service line and asked to talk to Yashiva at the furniture department. They said she was busy with another customer but would call me back. That has been 2 hours ago – and no call. So now – I guess I have to sit and wait for UPS to deliver the chairs so I can refuse delivery. Who knows what kind of fight I will be in to get a refund AND not be charged the $150.00 restocking fee. What has happened to Penny’s? They used to be a wonderful corporation. Now they are just plain sleezy. No wonder they are closing stores. I will never again walk into a Penny’s store.


Sallie Tabbert March 25, 2017 at 12:52 pm

I have shopped with J.C. Penny’s store in Ft. Dodge, IA since 1965 and it has always been my go to store.
Now you say you are closing one of the only good stores in this town, I don’t shop at Younkers.
Yes there are other J.C.Penny’s stores in Ames and Des Moines, but I don’t drive out of town.
You are making it harder for the, excuse me for saying this, the older generation to find the things that they like and are happy with.
Your store is one of the cleanest and not cluttered that is in the Mall.
Please reconsider on closing this store, Your company store has been in Ft. Dodge, for such a long time in fact as I remember it was the 2nd store to go out to the mall. My grandparents would shop at J.C. Penny’s when it was down on Central Avenue, which now is down to only a small number of stores.
The location of the store is also easy to get to.
I hope that you would reconsider for the people of Ft. Dodge and the employees that have been with your store for a long time. Your store also has taught young adults how to be respectful and considerate of people in the store. My daughter also has worked with J. C. Penny’s in the jewelry department while she was in college. Thanks for that.


Cheryl Rice March 23, 2017 at 8:58 pm

March 23, 2017

To Ronald Johnson, Kenneth Hannah, and Michael Kramer

RE: announcement of JC Penney store closing in Sault Sainte Marie, Michigan

NOOOOOOOOO! This cannot happen. The community where I live does not offer a huge selection of stores which to shop for good quality clothing at a fair price. I appreciate the selection of fashionable clothes for my age group, 64. The few other stores in my community are stocked for a younger age group than mine. I don’t want to look like someone I am not.

I have been a loyal JC Penney shopper all my life as have many others I know. I was in our Sault Sainte Marie store today and realized that everything I was wearing, including my watch and earrings, was purchased in that store. The employees there seemed sad and the ones I spoke with were still in shock over the announcement of the store closing.

I don’t know if one voice can change your minds but know many more feel the same. This closure will cause much inconvenience for many. I hope this falls into the hands of someone who cares.

Thank you for listening, Cheryl


Cheryl Rice March 24, 2017 at 10:53 pm

March 24, 2017

I would certainly appreciate an acknowledgement to my comment concerning the closure announcement of the Sault Sainte Marie, Michigan store. Please reconsider.


Cheryl Rice March 25, 2017 at 10:15 pm

I’m still patiently waiting for an acknowledgement to my comment dated March 23, 2017.


Cheryl Rice March 30, 2017 at 10:57 am

Does anyone at corporate care about their customers and comments from them? I’m still waiting for an acknowledgement to my comment dated March 23 2017.


Miriam March 31, 2017 at 8:26 am

I think not. The email system is not “functioning” at this time!!! Are they closing down completely?

Miriam March 31, 2017 at 8:27 am

I made a reply to you and submitted it. It is in ‘waiting for moderation’ status. LOL

Cheryl May 2, 2017 at 7:54 pm

It’s May 2 and still no acknowledgement to any of my emails. I guess no one cares at corporate. That’s too bad because they had a good business and kind and helpful employees at the store in Sault Sainte Marie, Michigan.

Vicki March 23, 2017 at 12:14 pm

Still waiting for a reply to the closing of our Mitchell S.D store!!! Thinking about protesting the whole situation!!! Facebook is full of upset people!!!!


Connie Burgard March 22, 2017 at 5:26 pm

I am so upset as well as many others, that you have chosen to close the J.C.Penney store here in Canton, Il. There has been a J.C. Penney store here for as long as I can remember and shop there frequently. We do not have another store like it within 30 miles. It’s always been our store to go to for many things over the years. We have a community of many older people, including myself, who rely on this store because it’s to far for them to travel very far away to shop and more convenient. Most don’t like to mess with computers and ordering things on-line either. Please! Please reconsider your decision to close this store. We will miss it so much. Our only other store is WalMart and they don’t have the quality or types
of items you offer us.


kimmie March 22, 2017 at 8:28 am

Just noticed your store closing list. Our J.C. Penney’s store in Greeneville, TN is one of only 3 in the state of Tennessee which is closing. This store is vital to our community. It has been here since I was a small child and is a fixture in our small town.
I am upset and dismayed that I will no longer have a J.C. Penney’s store to shop in. I do over 80% of my shopping with your company…but no more. After our Penney’s closes, I will never darken another door to your company.
Good riddance J.C. Penney’s. You served us well but in the end you decided to leave us, so we will now leave you.


Linda White March 21, 2017 at 4:24 pm

Very upset about the announced closing of the Faribault West Mall location in MN. I have been a loyal customer for 50 years and the closing of this store will cause an impact on this community. All we will have left is Stupid Walmart. If in need of casual clothes or dress clothes for men I will have to go out of town. Kohls is closer than any other JCP so I guess that is where will be shopping. I can order but if I need to return something it means mailing it back or travel 40 miles. not going to happen. You will be loosing customers to Kohls.

Hoping you reconsider,

Linda White


Fran March 21, 2017 at 1:29 pm

Kudos to JC Penny for the recent line of commercials running in North Carolina using real sized women instead of sickly size 0 models. JC Penny is one of two remaining large department stores in our area. I will now be making an effort to shop there more often.


Vicki March 20, 2017 at 8:40 pm

I wrote you a note a couple days ago in regards to the closing of the Mitchell S.D. Store!! Was just wondering if you were going to email us???


Joanne Logan March 20, 2017 at 10:46 am

I’m a Canadian that is very upset with the news that you are closing the store at Cascade Crossing, in Sault Ste. Marie, Michigan. We as a family will miss the great values, excellent merchandise and great customer service. You carry excellent brands and if we can’t find it in the store we can order it and pick it up at the store. Yes, I know that you will tell me that I can still order and pick it up at another location but every time we visit your store we find things that we would not have thought to order so you are missing out on those sales. Sault Ste. Marie is a small community sharing its border with its Canadian sister city. It will be missed not only by the people in Soo, Mich. but by Canadians like us that cross border shop at your store. We have nothing like JCPenny so we value the gift of being able to cross the border to find great value and excellent made merchandise. The store is clean and bright, your staff is welcoming and very helpful. I know your minds are made up but I would be amiss not to tell you how very sorry I am that we will be losing you. Thanking you for your time.
Joanne Logan


Sharon Nickels March 19, 2017 at 3:09 pm

I have to say that my recent experience at JC Penney is probably why you are going to have to close stores, it sure doesn’t make me want to shop there anymore. You didn’t have the pants I wanted in stock at the store so I came home to order online. You only had the pants in one color I wanted the other which was brown, so not exactly wanting something unusual, but they were out of stock. So I order the tan ones and have to pay for shipping to the store….really ??! You don’t have them in the store, your trucks come to the store all the time but I have to pay extra to make sure you ship a pair of tan pants ??? Then they come in and I have to get in line at a register and then wait for someone to run get them out of the back. Why should I pay for that ??? Really poor service not to have the pick up in the back like you used to. Plus, I couldn’t get the brown ones so now I am supposed to pay for you to ship those when you get them back in stock ?? That really adds to my shipping costs because I couldn’t get both pairs at once !!! This is your fault for having poor stock but I seem to be paying for it…Not even going to order the other pair unless I get a discount or free shipping!!!!


MP March 19, 2017 at 9:48 am

I know I emailed before but trying to understand why you are closing the store in Pierre SD. I wk there part time and this is not about me because I work for the government in Pierre but about the people who shop there. This is the capital city where 60% of the people are professionals and shop at JCP there is no other store in Pierre for men kids and women to shop besides all the communities that surround us besides Wal-Mart. This store has always done a good business. Can you put Shepora in our store yes know body sells that in our town and we have the whole empty catalog area to put it. We now will have to drive over 200 miles one way to shop.


Vicki March 18, 2017 at 8:46 pm

Would like to know what your company foresees for the future that we as customers do not?????? Why are all the retails stores closing their doors???? I’m from Mitchell South Dakota and you are closing the penny’s store?? Would like to know why!! I have worked across the hall from it for 13 years and know that it is a gold mine for small stores!!! By closing this store you have just ruined my business too!!!!! Is it greed on behalf of your company????? What happened to making a profit and helping a community out at the same time??????? I know you will never respond to this but I guess somehow knowing that I tried makes it better!!! Wish you and the Big shots would find your hearts and let our store stay open!!!!! Thanks



Cheyenne March 18, 2017 at 6:06 pm

Our local JCPenney is closing. It’s in our mall and out of all the stores in the mall I only shop at JCPenney. I just want you to know that so many people are upset about it. We just really want to keep our JCPenney! We love it, a lot of older people shop there because it’s the closest JCPenney in our area. I love this store so much because it affordable, I have always gotten my swimsuits there and my prom and homecoming dresses. Just please don’t shut down our beloved JCPenney!


Nancy March 18, 2017 at 12:30 pm

Our community is devastated by your choice to close our local JCP (Dunkirk, NY). You will be losing a huge base of customers who now have none of your stores closer than a 45 minute+ drive each way. Unfortunately, as a professional, discount store’s lines of clothing do not suit my needs. Shame on you, JC Penney, for adding another empty storefront to a struggling area. Many count on you for wardrobe, quick gifts or just shopping close to home. Having been one of your supporters, even in your dark times, you are now losing my business, too. Do not tell me to order online as it is impossible to try clothes on online and returning them adds more to the expense. Your business mission, quoted from your Newsroom page, says you want to “:…ensure every customer’s shopping experience is worth their time, money and effort.” Be serious, it is not your customers you care about, nor their time or effort, it is the $. Well, no customers = no profits. Simple.


Nancy March 18, 2017 at 12:47 pm



Patricia Bates March 16, 2017 at 5:47 pm

I have an ideal for J C PENNYS CEO that can be used to promote all sales , this way stores can stop closing. It is a simple ideal but a “sure cure” for all the problems J C PENNYS is having. If you are interested please call me at 573 201 XXXXX. You will be glad u did. This is not a joke or fluke. Patricia


MP March 15, 2017 at 2:01 pm

I know that this probably is not important to your company in the mix of everything. I’m not sure how you pick the stores that you are closing, but wondering if you look at the community it is in. You are closing the JCP in Pierre, SD (State capital) – the only store in this community for families to shop besides Wal-Mart. Pierre might not be a large community (15,000 population, Ft. Pierre, SD (across the river population 2,500), and all the rural communities around Pierre that come to shop in Pierre. I know you will still close it, but it sure would be nice if you reconsidered how you pick stores to close. The staff at this store is the most helpful of any JCP I have been in in SD, and the manager is always helpful with any question you might have. The closest community to actually go and shop at is 170 miles one way west of Pierre (Rapid City, SD), or Sioux Falls, SD 224 miles one way east of Pierre. Would be nice if you would reconsider leaving this store open.

Just wondering how you picked the stores if you looked at the geographic location of the communities involved and how fat they will have to travel. I have lived in Pierre, SD for 59 years and do not ever remember not having a JCP.


Mary Jo March 13, 2017 at 12:51 pm

Please do not close the J.C. Penney store at Great Northern Mall, North Olmsted, OH.
It is my favorite store and so important to the character of this mall. It offers something for everyone at affordable prices. It seems to me that there are always plenty of people there, more than at the other pricier anchor stores. I especially appreciate that Penney’s carries tall and large sizes that other stores do not. If you close this store, I would still occasionally travel to the next closest Penney’s, but it would no longer be my go to store due to distance. I shop there frequently and do hope you will keep it open.


Lynn Richardson March 9, 2017 at 8:36 pm

Please don’t close our JCP in Southland Mall, Cutler Bay, FL. So many people depend on this store for their shopping needs. They come from the Florida Keys to shop here. This store is always busy when I’ve been there. Everyone I’ve spoken to can not believe this store is on the list for closing. Please reconsider decision. We love this store and it’s loyal employees.


bea cassario March 19, 2017 at 2:14 pm

please,please dont close the rio grande store in n.j. it does a nice business, its one of the only stores left to shop in this area. the staff that works there is helpful& pleasant.please reconsider!!!!!


Antoine Mcqueeny March 8, 2017 at 9:15 am

Nice information!


Bernadette Hart March 5, 2017 at 2:34 pm

I love JCP. I shop at the Waterville Maine Store and I have always enjoyed my shopping experience there. The employees are always friendly and helpful, I usually find what I am looking for and I come home very happy. I only have one suggestion: I wish you sold JCP gift boxes on site as it is inconvenient to buy gift clothing at JCP and then go to another store to buy a gift box. I understand why you no longer give them with purchase but I would readily pay for the boxes I need when I buy gift clothing at JCP. Please think about this suggestion. Thank you.


Dawn February 27, 2017 at 8:59 pm

I was in the Woodbridge NJ store today 2/27/17 they only have one register opened in women’s and on in men’s . With lines lines .. I waited on line in the women’s department for over 20 plus minutes with 2 associates working register .. the line is now over 10 deep and the associate tells the manager she is going on break.. and left ..people got tired of waiting and put there stuff down.:… I was very annoyed and asked for the store managers name John is the store manager of this store .: he in my option isn’t doing your store any justice .. I only shop at penny’s and kohls with this service.. I think I should spend my money elsewhere


MONIQUE February 27, 2017 at 7:11 pm


My name is Monique and I am reaching out to corporate because I have not been able to get my issues resolved at employee or management level at your JCPenny Salon inside the Gallaria Mall in Henderson NV.
On 1/29/17 I had received hair services by your salon. I feel that the hair stylist completely misunderstood what I was asking for and now I am stuck with a perm on my head I can do nothing about. I had asked for large spiral curls. The woman asked me if I wanted a lot of curl. I said yes I want a spiral perm with curl. She proceeded to use small grey color rods on my head I had never seen used for a spiral perm and I questioned her on it. Her answer to me was my perm will last longer using those rods, not to worry that I would love it. I now have small kinky curls on my head that I am not too happy about. I loved the lady that did my hair, she was a very sweet older lady from New Jersey. I honestly just feel she completely misunderstood my request.
I have called the salon 4 times and I have left 4 messages with receptionists/employees each time being told I would get a call back by management. I simply wanted an answer on how I could fix my problem. Is there something that could relax my curl without damaging my hair? I know putting another perm on my head would be way too harsh, I just wanted to see what my options were to fix what I am not happy with… BUT Not once have I been called back!! So since I am of no importance to the salon and I can’t seem to get customer service I am now very pist! I am a loyal JCpenny customer. I had actually put the $120 to pay for my services at the salon on my JCpenny credit card. And yes I did pay for my services. I wish now I would have refused!! I was hoping the perm would relax, but since the curls are so small it has not. I have used home remedies from google to see if I could get my perm to chill out such as leave in conditioners, hot oil treatments, and cholesterol treatments and I have only gotten very little results. I am very disappointed in your salon and that I couldn’t get one person to return a call to help me with my concerns. I honestly feel now that JCpenny should refund me! A month later and no call…. (shaking my head)

I work in the car business where customer service should always be #1 priority! Would be very nice to get services elsewhere and get the same treatment.

I would greatly appreciate if I could get some type of response.

Thank you



Carol DeFour February 15, 2017 at 2:13 pm

On 11/23/2016 I purchased a pair of earrings for $79.99 and also the care plan. On 2/2/2017 I had to take them back to the store as the clasp was not engaging tightly. They sent them out for repair. On that same day I purchased another pair of earrings for $59.99 with the care plan. On 2/11/2017 the clasp must of broke because I lost one. I went to the store and they canceled my care plan as I only had one earring. I know you won’t do anything but I don’t think your earrings are that great of quality if the clasps keep breaking.


Terry DiMartile February 12, 2017 at 3:13 pm

February 11, 2017

J C Penney Corporation, Inc Corporate Office & Headquarters
6501 Legacy Dr.
Plano TX 75024

Dear Sir/Madam:

I use to love JC Penny’s. Ever since I went looking for something special for an evening out. The sales lady went out of her way to help. I may have spent 3 times my intention, but I was made to feel special. The customer care was exceptional. Ever since that experience, a little over 30 years ago, my main store was JC Penny’s. I generally spend between $5K-10K annually. I may not be your biggest customer, but it’s a lot of money to me.

I decided to purchase a new mattress. You had a special running which included a $200 gift card if the mattress was received by the end of November. I looked at other options, but decided that even though your cost was a bit more (even with the gift card), that I was going to go with you. This was one of the biggest mistakes I’ve ever made.

I ordered the mattress on 11/9/16. It shipped on 11/15/16. On the 11/18/16 I called to find out when I might receive it. I would not be able to send in the gift card form without the shipping number. Your Furniture customer service said they received it and I would be called the following Monday or Tuesday. I waited until Friday 11/24/16 to call back. After being on hold or 1 hour, the line disconnected. I called back and your customer representative said they didn’t have my mattress. She said she would call me and give me a status when she figured out what happened. No call back.

Over the next 2 weeks, I called and called. Each time I was disconnected after 1 hour on hold and would have to redial. There were times when I would call 4 times, just to be disconnected all 4 times. I even called directly to your regular customer line and that would disconnect after an hour also. When it connected, I would be transfer over to Furniture customer service. Even when I asked for a manager to assist, the manager wouldn’t listen. It wasn’t there area and they couldn’t help me. Then I would be sent again to Furniture customer service to wait on hold. I finally talked to someone who kept me on the line while they tried to figure things out. When she came back on the phone She told me it would be delivered Saturday. I finally received my mattress mid-December (I think 12/17). She even called me the following Monday to confirm I received it. Then she said she would put in the request for my $200 gift certificate due to the cirXXXXstances. Nothing

I waited 3 weeks to see if I would receive it. Since then I have called and called up thru today. Two other times I have spoken to people promising to request it. The last one on 2/2. She told me the person who finally got my mattress to me had requested a $125 credit for everything I had been through. I told her that I had not received any credit. She said she would look into it and call me back. She was also going to request the gift card, which she said hadn’t been done.

I received a call on 2/6 leaving a message stating my $125 credit had been processed on 12/19. Today when I returned the call, she wasn’t there and I explained the situation to the customer service representative. The new person contacted customer relations and said there had been a problem and they were going to reprocess the credit. At this point I was cut off. So, I called back. The new person said that yes, she processed the credit, but she said that I could not get a $200 gift certificate. She offered to send me a gift card of $75 to make up the difference. Really, that’s it with all I’ve been through? I shouldn’t have had to call so many times. Plus, Penny’s lost the mattress disqualifying me from receiving the gift card. This was not my fault., In addition, Penny’s hit my credit card one month prior to receiving the mattress, so I paid interest on something I hadn’t received.

Now, I am extremely mad. $200 is not that much, especially if I was going to be spending it at your stores. It was the point of the mater. This is also an ethical issue. This was part of the deal, which because of you, was not realized. Is this how you work, make promises you make sure cannot be fulfilled? I purchase this mattress with the understanding that I would receive this gift card and because your furniture people lost my mattress, now I missed the requirements to receive the gift card. I spent well over 40 hours on the phone trying to get my mattress and trying to get my $200 gift card. I would have return this mattress if I could, but now that it is over 30 days since I received it, I’m stuck. Not to mention that it was over 30 days from the charge on my account when I received it. So, again, too late. I did try to cancel my order when I had problems with delivery, but the Furniture manager I talked to at that time calmed me down. She also called me following my deliver to make sure I received my mattress. She told me that she was going to request my gift certificate. Apparently, someone there disallowed it.

I expect and deserve better than this. I will be paying off my credit card and closing my account next month. Apparently the $200 means more to you then my being a customer of JC Penny’s. You can verify this information with my order #2016-3145-8023-0194. I know not all the information is there, especially the frequency of my calls, but it will show some of the activity.

Theresa DiMartile

I originally wrote this as a letter to mail. When I saw this site, I pasted it here. I just want to see if I get a response.


Teresa Galindo February 8, 2017 at 2:19 pm

I placed an order on 12/4/16 2016-3396-2043-4613 this consisted of various childrens cothing and toy items, 11 items in total. I received two toy items along with a pair of mens shoes, a ladies shirt and a ladies sweater. I called and after being on hold 45 minutes I was emailed a return label to send these items back, along with a copy of the invoice. The lady on the phone said it would be no problem, would get a refund in 7 – 10 days. On 12/22/16 I was issued a credit of $19.68 instead of the invoice total of $108.80. When I call back they have no record of this! I just want my account credited the full $108.80. I am tired of getting the run around , I have been a customer for a very long time, but will be closing my account due to this VERY BAD CUSTOMER SERVICE. I will also be contacting the BBB if this is not resolved SOON!!!!!!!!!!


Carol February 5, 2017 at 5:32 pm

I have copied and pasted so I did not need to type out a second time.
at 15:52, Feb 5:
Thank you for choosing JCPenney. A chat customer care associate will be with you shortly.
at 15:52, Feb 5:
You are now chatting with Lynn.
at 15:52, Feb 5:

Hello! My name is Lynn. How can I help you this afternoon?
at 15:53, Feb 5:
Hi Lynn, I have a customer experience that I think JC Penney should know about.
at 15:54, Feb 5:
I can type it out but it will take a minute or so. Is this okay?
at 15:54, Feb 5:

Yes, sure! Take your time!
at 15:55, Feb 5:
Store 2993 Summit at Gravois Bluffs, Fenton, MO. Original purchase 1/8/2017
at 15:56, Feb 5:
Part One: I purchased two pair of tennis shoes on the buy one get one 1/2. When I received the receipt I noticed the reduced price on each shoe and asked the sale clerk about it. He said there would be no problem getting a refund as long as I had the receipt.
at 15:57, Feb 5:
Part Two. I brought the shoes home and one of the pairs did not fell correct. The other set was perfect.
at 16:00, Feb 5:
Part Three. I took the pair of shoes that did not fit correctly back to the store with my receipt. They would return the pair of shoes for the return value of $45.60, originally $60 even though I had another pair of shoes in my hands to replace them with. The shoes were still on buy one get one 1/2 off. The manager of the shoe department said since I did not have both pairs of shoes with me they had to do it this way. To say the least I was a whole lot ticked off that I had to drive an hour round trip to get the other pair of shoes.
at 16:01, Feb 5:
Part four: I drove the hour round trip and picked up the other pair of shoes. When I get to the store they return both pairs and then repurchase the new ones and the ones I like from the original purchase. So here is the question.
at 16:04, Feb 5:
Why did I need to go through all of this? Why could they have just returned both pair of shoes from the original receipt and then repurchased the one I wanted and the new ones. All of the numbers are on the receipt. Also if the original salesman had told me to bring back both shoes if I was going to return one I would have done so. I can understand getting the return value if I was not purchasing another pair of shoes but I was. Can you please shed some light on this?
at 16:05, Feb 5:
PS I do have the shoes I wanted and received the proper credit finally. It was a very frustrating situation and in my opinion not called for.
at 16:10, Feb 5:
Lynn it has been 5 minutes. Are you there? Helping someone else?
at 16:11, Feb 5:

Unfortunately I cannot shed any light on that situation because I am not aware of the store’s return policy. I will certainly pass along this frustrating incident. However I would strongly suggest that you reach out to the store manager. I have forwarded it on and we thank you for you feedback.
at 16:13, Feb 5:
The manager that was working the return counter told me I should contact corporate.
at 16:13, Feb 5:
Based on your comment each store has a different return policy?
at 16:14, Feb 5:

I can certainly provide you the number to the corporate office if you like.
at 16:15, Feb 5:
This was my one attempt to let JCPennys know of this incident. I have other things to do with my time. Please pass this on if you can. Thank you. Lynn
at 16:16, Feb 5:

I will be more than happy to do that for you.
at 16:16, Feb 5:

I’m happy to help! If you where highly satisfied with my service today please take the brief survey. Thank you for shopping J C Penney and have a lovely day!
Agent is typing…


Ariel January 31, 2017 at 10:09 pm

Hi ,
I was in your store ( Sheridan ;Westminster,CO) tonight . I went in to get a blender for my home because mine broke . I went upstairs and found a oysters blender on sale with a red tag that said “$29.99”. I grabbed one and proceeded through the store and ended up buying a $100 ring and some coats ! Mind you I’m a platinum card hold in good standing . Never once have I had a bad experience at this store it’s my go to location . Well I then went downstairs to check out after I got my jewelry at the men’s door entrance cashier . The cashier German was nice , quite , and polite . The mid aged , Hispanic woman who was helping him at the register ( I didn’t get her name she had it covered with her hair ) however was very rude from the moment I asked if my sale items were ringing up correctly. My blender that had a reg tag that read $29.99 rang up $39.99 . She rolled her eyes and spoke to German in Spanish ( which I’m Hispanic and understood what she was saying ) as he tried to call upstairs to have them check she said omg I’ll go look and took off upstairs . She was not even gone 2 min and came right back and said $39.99 German it correct .not even looking at me . While German was still on the phone with someone upstairs he said $29.99? As he said that the older lady grabbed the phone and said no ! There is two different ones it’s $39.99 and hung up . I then told her no there is not they are just 2 different colors and it’s $29.99 . She then told me while if you can read it says $39.99 ! I told her I did and it’s $29.99 . She then continued to huff and puff and roll her eyes and make remarks u see her breathe in Spanish to German . She then says well it’s a nail in rebate it says it on the white paper ! I then explained to her there was no white paper just a a red sale tag that said $29.99 ! She then said well idk what to tell you !? Send in the rebate ! And walked off to then yell for the next person in line! I told German I’ll take it cause that’s what I came in for but have I never had someone talk about me in front of me , rude and just plain bad ! There was no way she went all the way upstairs and checked the tag . And for her to just act like she’s right when she was totally wrong and act like I’m trying to scam her ! I was in the store for few hours with my 18mnth old who was getting cranky as is so that’s one reason I took it even though I was rang up $10 too much ! I’m writing so you know how rude your employees are and how rude she was ! I would like to get my $10 back …. but my day spent with my daughter and mom went sour when we checked out at your bad employees stand ! I can’t believe how bad it was

Thank you for reading and I hope to hear from someone about the situation


patty January 29, 2017 at 8:20 pm

I am utterly disgusted as to how I was treated by Nora in the Salon at the JCPenney in Niles. Store # 0972. After making two purchases upstairs on 1/29/17 at 12pm and 12:03pm I went downstairs to the hair salon to purchase hair products. I am a regular JCPenney shopper. A few months ago I purchased $1300 of appliances (refrigerator, oven, and range hood). Over the years I’ve custom ordered window shades and not to mention the numerous times I shop during the year in the past several years. I always get my hair supplies at the JCPenney salon and I have also had a haircut there. So today after I made two purchases upstairs, I went to the salon to shop for shampoos and conditioners. I chose 5 items and I put them on the counter by the register. When I went to pay Nora (rude sales lady and very nasty) was ringing up a customer. She was taking her time, but I was waiting patiently because she had to look up the customer’s JC credit card. As I was waiting NEXT in line, another customer had just had her hair done and went in line to pay. As that lady was paying, another lady came inside the salon. So after Nora finished ringing up the first customer, she went to ring up the women who just walked up after having her hair done, even though I was next. I waited patiently and just let her ring up the women who JUST walked up even though I was next. When Nora finished ringing her up, she AGAIN, passed me up and went to the woman who had just walked in. I told Nora in a nice way that I was next and she just helped two people before me and she snapped at me and said, “They are customers!” I told her I”m a customer too and she rolled her eyes at me and was very rude and snippy and accused me of NOT being there. She again proceeded to say that they’re customers. So does that mean I’m not a customer after the thousands of dollars I’ve spent at JCPenney?!?!? I asked for a manager and she kept arguing with me. Then the first two ladies that she rung up came back in the salon and started to verbally harass me! I told them to not get involved and walk away, but I was getting harassed by Nora and a customer who swore at me. I demanded Nora to call security because I was getting afraid, but she refused! I had to ask AGAIN for a manager and Nora walked out of the salon laughing and brought Deena to me. Deena was nice and was trying to help, but Nora got very loud, obnoxious, rude,angry and disrespectful towards me so I asked for a manager above Deena because Nora was yelling at me. Nora was so loud and verbally disrespectful that Deena kept asking her to go to the back, but she just kept on yelling at me so Deena and another employ had to physically pull her to the back room. She was dragged to the back room yelling at me! IT’S ALL ON YOUR SECURITY SURVEILLANCE! Nora was implying that I was lying and not in line when in fact I was waiting patiently in line for many minutes! Then one of the assistant managers, Matt, came. I explained to him what happened and he went in the back for several minutes I assume to calm Nora down and hear her lies. In the mean time, Deena was nice enough to ring up my items and to give me a discount too. I then waited several minutes for Matt to come back out so I can finish telling him the whole story. I don’t know what was taking him so long. Anyway, he came back out, and I asked for the store manager’s name, and I asked him to have her view the surveillance video as MY PROOF that I was waiting in line and Nora helped others that came after me because they are “customers” as Nora snapped at me!! I told Matt that I will call the next day to talk to Beth, the store manager. He said he will tell her to look at the security video so I can discuss it with her. The surveillance video is my proof that Nora is a liar and has poor customer service skills and it will also prove she helped other people when it wasn’t their turn and it’ll also prove that two other sales associates had to drag her in the back because she went off on me! I also want Sandra, the salon manger to know of Nora’s inappropriate, disrespectful, tyrant, behavior! Like I said, IT’S ALL ON CAMERA as MY PROOF!! Please reply as to why I had to be treated this way. It all could have been avoided if only Nora rung ME up next, instead of ringing up the two people who came after me because in her psychotic mind, they were customers like she said!!! So what am I!?!?!? I will be waiting for a response. I”m not letting Nora’s behavior go! Not after all I money I’ve spent at JcPenney!


Lisa Garcia January 28, 2017 at 5:22 pm

I am emailing you because I wanted to in the salon in Fresno California Jc Penny 01-23-2017. I am disabled and I wanted to go to the bathroom in the salon. I lived over there because I don’t walk good and some lady said to go to the 2 floor. She was rude. She was not nice. Her and two other women were right by. Some handicapped people have a brace and a right or left arm still with. If I fail or something happened to me you guys would deal with it because I am disabled and she was very rude about going to her salon to go to the bathroom. I don’t have movement in my foot on my right arm anymore and I brace that I wear. When I was in the bathroom my sister went to the salon and she told the manager that the lady was rude to me because I am disabled. She was going to talk to her people. Sincerely, Lisa Garcia


Fredrick Campbell & Tara Eplin January 28, 2017 at 3:54 pm

How do I file a complaint against Brenda Hughes The manager of Pikeville KY JCP? Brenda Hughes does not practice good management skills toward her employees she harasses them and uses favoritism, making hollow promises for promotions, lying to anyone seeking to rise in the ranks of JCP. She has completely disgraced JCP in pikeville KY granting employees that do not work hard more hours and treats them better than those employees that work very hard to main a hard working environment. Brenda Hughes will excuse bad employees for bad attendance but will punish good working employees with only minimum bad attendance this unfair practice and abuse of her position has cost the jobs of many individuals that have work in the pikeville ky JCP store and is an outrage. Brenda Hughes held funeral days missed for a lost loved one against an employee so the individual did not get funeral pay. The rudeness and complete disregard for the people that work at JCP by Brenda Hughes is pathetic. Granting myself and many others unwarranted and needless stress of an unfair and sometime mentally and emotionally abuses working environment therefore if action by the JCP corporate office are not taken in a timely manner to make right all the wrong Brenda Hughes and her bad staff has done to good people Then I will be forced to file a law suit for lost wages and for the mental and emotional abuses caused by the behavior of discrimination with regards to the none compliance of the equal opportunity employment that JCP so proudly stands for but so greatly ignored by Brenda Hughes. Please contact me fredrick2213 at thank you


Milan January 21, 2017 at 8:43 am

I have been waiting almost over 2 MONTHS for my appliance order to come in.

– first delivery date was changed without any call to me because an item was canceled on my order

– second delivery date was supposed to be 1/11 between the time 2-6pm. Received a call from delivery agent at 10:00AM saying he is on his way with one of my items the others were not received. I told him I want the full package. Rescheduled

– Third delivery date was supposed to be a week after between 10:00 – 2:30pm. Took my second PTO for this order to stay home once again to wait for the order. I received my confirmation the night before. Waited all day long for the order and received no calls at all regarding it. I called the service department and waiting an hour on the phone for them to tell me they could not locate the items in time for the delivery

– fourth delivery date was supposed to be today, my fourth PTO day I took from my job to wait for my order. Same thing, I got the confirmation yesterday. Instead of waiting all day I decided to call the customer service in the morning to ensure this is coming. They tell me they couldn’t find the items in the warehouse and will need to reschedule AGAIN. I would’ve waited all day AGAIN without a call expecting my order if I didn’t call this morning.

My JCP CARD has been charged $2500 and is due soon. I don’t even know if I will ever receive my items. I have taken 4 PTO days that I cannot get back. The employee on the phone has told me there is no compensation either JCP or Samsung can give me until this order is delivered. So basically never

I have received a guarantee from the department that I will be receiving this order every single time after but that has not been fulfilled. This is absolutely ridiculous. If this order is not delivered by the end of this month I will not be going through with this order anymore and my time shopping at JCP will be over. I will also be communicating this issue with my colleagues and family to let them know what they should expect when ordering from JCP.


tracey scott January 18, 2017 at 5:50 pm

On Wed. Jan 18 I placed an online order for a vacuum. I used a JCP gift card and a Mastercard gift card.Order was completed conf. # 2017018580111630. Shortly thereafter I received a order cancelled email. I called and spoke to a Brianna and a TIffany and they both told me there was nothing they could do for 3 to 5 days either for the order to go through or for the money to be credited back to my gift cards. Unacceptable. I then spoke to a Tiffany who would not give me the number of the verification system that cancelled my order. Again, unacceptable. I am livid. This is such poor customer service. I will never shop at JC Penney’s again. With so many other options out there, why would I?? I want 1. my gift cards reimbursed immediately or my vacuum sent to me immediately. Not in 3 to 5 days, seriously? This is not how you run a business. Your founder, James Cash Penney’s motto was treat others how you would like to be treated….Might want to brush up on that.


Pam Aldrich January 18, 2017 at 2:21 pm

I have waited since Dec. 23rd, 2016 for my refund of an order that was entirely screwed up by your company. I received my order only to find out I had received someone else’s order. Had to call and reorder and REPAY again for the exact same order in order to get it for Christmas. I have been waiting ever since. I have made multiple phone calls and placed several emails. I am told the check is in the mail, wait a little longer and now I find out it hasn’t even processed yet. WTH is going on? With the future of so many businesses that are floundering right now you are just putting yourselves out of business with that kind of customer service. I expect a response today on this matter and you can bet I will think long and hard before ordering from you again.


Rebecca Brasher January 15, 2017 at 4:03 pm

have an almost 13 year old daughter in a wheelchair. In August, I took her and 2 of my other daughters shopping for clothes. The racks were so close together that I couldn’t fit her wheelchair into the majority of the store. I couldn’t get her close enough to clothes for her to look at them. And the racks that I could get her chair to we’re so close together that she was slapped in the face with various articles of clothing as I tried to maneuver her back to the main aisle. I mentioned to several associates how I couldn’t get her chair through. They gave a half hearted apology and shrugged their shoulders. Today, I took her and her sisters shopping at JC Penney again, well, i should say that i attempted to take her shopping. There were even fewer places that i could maneuver her. We gave up trying after many attempts to get her wheelchair through aisles. I did not speak to anyone today because my child had become so upset and overwhelmed by not being able to even look at clothes and being hit in the face by clothes that she was beginning to melt down. I had to get her out and to the car.Batesville Arkansas jc penney IS NOT HANDICAP ACCESSIBLE OR WHEELCHAIR FRIENDLY IN ANY WAY! The last 2 shopping trips to this store have been miserable and i plan to boycott this chain as well as let other parents of wheelchair bound children know what a miserable experience shopping at penneys is.


dkeyworth January 14, 2017 at 3:13 pm

Quality of Products is in the PITS…. Thanks CHINA. I ordered a size specified as Medium and it was a Small/Medium. BE HONEST ! I now have the BS routine of returning and NOT reordering Why should I believe the size ordering ? I’m so DONE with Penney’s ! You’ve gone to garbage and I supported you for 30 years ! Nothing is made well there, it’s garbage. Might as well be a Dollar Store for the quality but certainly NOT the price ! Go OUT OF BUSINESS already and spare us the pain.


Franciely January 7, 2017 at 11:30 pm

Today 01-17-17 at 8:00pm Went to jcpenney at Plaza Carolina at PR and my kid is in a wheelchair. The elevator wasn’t working correctly. Asked the employee of the furniture department and she said we have to wait someone goes up, asked her to call someone down so send the elevator up and she said she can’t. My husband asked the supervisor and she never stopped walking or at least listen to us when she already was saying “is not working is not working” Im going to put a legal complaint about this…really upset about this.


Paula January 2, 2017 at 4:05 pm

Last night I called to place an order around 8 pm when I couldn’t get it to work on my phone. No one was there. Today I called and the price had doubled. I kid you not. 19.99 to 40.00. I explained this and was told sorry. Ok I then called the 1-800-221-0827 number and was told the same thing again. It’s not like I’m trying to get one over on you Jcpenney I just wanted to place my order and you were not available. Smh.


mary December 22, 2016 at 7:03 pm

Shame on you JC Penney for banning that lady from shopping at JC Penny because she complained when a couple of immigrants cut in front of her in long line.
I and my family will no longer be shopping at JC Penney. You just lost a lot of hard working, tax paying white America as customers.


Anthony December 24, 2016 at 9:16 pm

What makes you the royal white people ? Because you pay taxes like everyone else. It’s people like you that spew hatred to all that will hear you. You have two people to blame for your racist remarks ( your parents) this is the way you were brought up. African-Americans – you called ni**ers. Japanese- yellow skin b***ards.i think you get it by now.? Lady get your facts right before you make an assumption of any kind plz. The old wind bag your trying to defend was behind the lady paying for her items she DID NOT cut in front of the poor misguided hate to even call a lady she does not deserve to be called a lady. But a racist she definitely is. So plz be informed before you comment on any issue.


Ralph Rodriguez December 22, 2016 at 1:57 pm

Dear mr. Johnson,

On 12/18/16 I placed an order via, order #2016-3536-2006-9246. Trying to protect my hard-earned money, I used PayPal. The following day, 12/19, I received an email verifying that all four items had been shipped. Excellent! All items at my home for Christmas. Not so much. On 12/21 I receive an email form PayPal, not JcP, stating that $33.91 will be refunded to my cc. No details whatsoever. I called the customer service department to have an expected wait time of 14 mins. Understandable, it’s the Christmas season. Waited for 25 mins. No answer. Called again in the afternoon..wait time of 30 mins. I receive the package on 12/21 with only 3 of 4 items. The Liz Claiborne PJ set was out of stock.

1st issue, why send an email assuring the client that ALL items were shipped if in fact they were not?
2nd issue. If the item is out is stock, why not send an immediate notification with full details explaining what is wrong with the order?
3rd issue, it’s the busy season; but is it reasonable for a customer to wait 25-30+ mins on hold with no contact at all from a CS rep?
4th issue. Having used PayPal I understand that I won’t receive my funds immediately; however thoe same funds were immediately withdrawn from my account at the time of the purchase.

I am just one customer of millions Mr. Johnson. But am I asking so much from department store mogul JcPnney? I purchased online because, as many others, I don’t like the messes of the holiday season. However, now I still have to purchase a gift for my relative and stand in those uncomfortable lines. But rest assured that for the rest of this season my shopping with JcP will be no more. Possibly, after having written this email, I can a get a more prompt response from your CS department.

Sincerely yours,

Ralph Rodriguez
Springfield, VA
save_a_canislupus at


Jessica N Rivera December 21, 2016 at 10:30 am

Awful customer service.


linda December 20, 2016 at 6:32 am

After spending hundreds of dollars at the Dadeland/Miami JCPenneys, I returned the following day to return one item. I was standing in line with 5 other customers while the 2 Customer service associates were counting money in their cash drawer and talking with a maintenance man. I asked one associate name GAMALY if I was in the right line and she RUDELY and sarcastically shouted yes you are!!!! The 2nd associate left and said she was going to lunch. When I was finally next in line, the associate GAMALY told me, “you have to have patience”!!! I was appalled! I demanded to speak with a Manager and advised that JCP was not the only store in town and if they wanted my continued business they should send GGGAMALY back to Customer Service training.


Crystal December 19, 2016 at 9:27 pm

Furniture Delivery

I love JCPenney’s and have ordered 2 sets of bedroom furniture previously. However, several weeks ago I ordered a bed and to my dismay it was delivered by UPS and left at my door (2 boxes) on Thursday, December 8. I had to drag the boxes in the house when I arrived. I said okay, no problem I was surprised though previous furniture was delivered and set up by a company. I opened the boxes that Sunday to set it up and was missing a piece .

I called the furniture department on Monday, December 12 at 9:42 am. She said “in 24-48 hours” I will receive a call from a technician to arrange a time to bring the piece and put the bed together. As I explained I had a guest coming in town.

I called back on Friday, December 16 at 9:50 am . This lady said the time frame is 3-5 business days to contact a technician. As I told her that is not acceptable and not what I was told. I have a guest coming on Friday, December 23, I need this escalated ASAP or they can come pick the bed up. She did apologize and was refunding the delivery fee.

At this point I have no confidence that this will be taken care of and I am very dissatisfied. My first deliveries were phenomenal that is why I had a comfort level with ordering another bed. However, if this is how it works I will definitely not order another or appliances. And to be left at the door, home or apartment at Christmas is even worse, I have ordered a dresser as well and am terrified that will be left at the door. If it is I will definitely not be able to get it in the home and it can be returned.


Nicole Christian December 19, 2016 at 11:49 am

Still waiting for an order to arrive at my nearest JCPenney in Westland, MI. Order placed on 11-27-16 and as of 12-19-16 no one can find it. I ordered boots for my son. I ended up having to buy a second pair of boots because these are lost somewhere. Meanwhile I can’t seem to get a refund until the boots show up at the store. They are holding my money hostage and Customer Service is a joke. You can’t chat, you can’t e-mail and when you call you wait over 30 minutes to talk to anyone. I will NEVER use online shopping again with JCPenney. Very disappointed.


CAROL DAMASCUS January 10, 2017 at 3:52 pm

Funny I ordered shutters on April 16, 2016. Still waiting 1-10-2017!


Amanda December 17, 2016 at 11:31 pm

I went into the jcp in Olean center mall. The worse experience of my life. The cashiers on their phones. No one around to help someone the managers just walk back and forth with a look that can kill someone. The entire ambiance of the store is very unwelcoming it’s the Christmas season and everyone there is so unpleasant and miserable looking. I rather spend my money elsewhere. Never again. I guess I’m too happy and grateful


Mary Friedl Ne December 14, 2016 at 8:49 pm

Dear Sir do Madam….

When I checked my activities on my account and there was a $1.00 charge that says “JCP Telemktng-Internet TX Plano” so when I called customer service and asked what it was for they asked me ” did you make a purchase on the internet” I said yes and she said that was why I got the charge. Now this charge was placed 4 times on one day and 5 times on another . Since when did JCP start charging for there customers to use the internet to make a purchase??
Also on Dec 9 I made a purchase of item number 1140183D and I received an email :

Thank you for your order #2016-3445-8038-6738
December 9, 2016. 7:53 pm

Then I received
” Order not processed. Action required to complete”
December 9, 2016. 7:58 pm

So I called and talked to a nice young man and he talked to his supervisor and neither one could explain why I got this email. So I ordered it agin per there suggestion. Then I received this:
” Thank you for your order #2016-3445-8039-7214″

Then I got this : Your Item(s) have Shipped.
December 10, 2016. 5:54 pm
Yea. oh how happy my grandson was when I told him, see this is what he wanted to give his mom for Christmas.

BUT WAIT FOR IT …… I get this
Your order has been cancelled.
Yesterday ( 12/13/16 ) 8:48 pm

So AGAIN I placed ANOTHER order with a sales rep on the phone.
These are the 2 emails I received:
Thank you for your order #2016-3486-2010-7491
Yesterday at 9:47am
Your Item(s) have Shipped
Today. 6:40 pm

So for some reason I looked at my statement to see how many time I was charged for this ONE (1) item. I could n t make heads or tails out of it except to see I was being charged for placing orders on line …?
So I called customer service and the woman ( she was not very nice ) and said I purchased 2 of the same item. Well I did not. So please tell me why I am being charger for 2 . I tried to explain this to the woman but she kept saying I bought 2. Please help me figure this out. There have been no packages delivered to Laurel, MD. Will he be getting this item . And if so how many ?.

Thank You for Your Time in this Matter
Mary M Friedline


jyoti December 13, 2016 at 4:28 pm

Manager (Whose name is TARA)at the Philadelphia mills Mall,PA has the worse customer service skills that I have ever seen. I’m a business owner and would never hire such a person that comes across to my customers as she does.So let me explain you here what was story….
went JCP for shopping on 11/24/16…It was deal if i purchase $100 gift card get $25 coupons so i unfortunately store was out of stock for $25 coupons so the person who issue card request me to collect it one or two day later.At that time The manager who was there whose name is Erich gave me written paper that he owe customer 125 off 25 coupons.he ask me to bring this paper with gift card receipt when i will go to JCP to collect my $25 coupons and i agreed and took the paper….


i went to JCP on 12/4/16 Sunday around 2;20pm to collect my $25 coupons.As above i explain the whole thing to the store manager whose name is TARA but very very disappointed….what happens????? let me go by point to point
1)very first she refuse the paper which was written by Erich who was one day manager there as thank giving.she said we issued red paper nor white. she was indirectly trying to tell me this paper is not written by i asked her can you call Erich and make sure is it written by him or she refuse to call him for verification.she said i can not call him.when i said why you can not call him she replied i can call him during our business hours not now….come on when is your store is open it is business hours….
then she said she will call him on Monday and reply me as of today no reply…isn’t it very unprofessional?????

Another thing i asked her can you please make copy of this paper and saw to Erich so he will let you know is that his writing or not. she said our printer is not working??no limit for her to be lying…who can believe JCP has not working printer.or no copy facility available.

More i asked her the time and date is mention on the gift card receipt so can you please check your camera to verify that Erich gave me paper or not?She said i can not allow to do that….very frustrating situation it was for me.when you have camera for customer safety why don’t you use it.

I told her on the paper Erich wrote is full name Erich Schulz Dom…if he don’t write the paper how come i know his full name?? I didn’t like her tone with me, I did not receive an apology for her.

now i do not want to trust any single JCP i asked her can you please write me your full name and your Associate number so can call to JCP Corporate and file complain…She said she is not allow to provide me her full name and Associate number.She did not write her name on paper she ashed another associate to write her first name only on paper….As a customer i know what are my rights.this is not a meter about $25 coupons but not this is meter about my self respect and avoided customer by JCP Manager.

i did not feel at any single point she wants or trying to help me.she even did not replying me with normal face.i was literally feel she is trying to avoid me.i totaly feel racism.

even i called about this issue week ago and the person who talk with me she was suppose to call me back on 3-4 business day but till today no call no solution..


Jill Greer December 13, 2016 at 11:23 am

I would give JCPenney ZERO STARS if I could. I am currently on the phone (where I have been waiting for over an hour) to speak to a representative for the THIRD time today. I have been transferred 3 times to Samsung – who keeps telling me that I need to call JCPenney for my issue, and I’ve been hung up on once.
I purchased a washer and dryer less than 90 days ago. Since then, the washer has been recalled and the dryer has stopped working. I would like to return them to JCPenney. I was told the first time that I called (two days ago) that I would receive a call back from the ONE PERSON in the entire office that is able to handle returns for Samsung appliances. She never called. I am absolutely furious and am about to walk into a JCPenney store and give someone the live show vs the phone version. Not sure how to get in touch with a human being that is able to help at your company. I will never shop at a JCPenney again!!!
The person that your corporate office asked to call me was aggressive and rude with me on the phone and told me that it was my own fault that I was upset because I wasn’t accepting their “perfectly resonable resolutions to this issue”. Their resonable resolution is to make repairs to BRAND NEW APPLIANCES that are obviously inherintly flawed. I am going to keep calling and posting and am thinking about calling the local news station, maybe even the news station there in Plano, to let them know what my experience has been. I’m sure, since this involves Samsung appliances, it will get some attention. Whoever is in charge of the Customer Service Call Center there should be embarrassed. I’ve been transferred, hung up on, given the run-around for 2 weeks. I am furious and disgusted and telling EVERYONE I know about it.


David Phillips December 12, 2016 at 7:22 pm

On or about 11/19/2016 I purchased a new dishwasher (Order # 2016328510251047) form the Akron Ohio Chapel Hill Mall. Was delivered a week later. After the delivery is when all heck breaks loose. The dishwasher was leaking 2 hours after installation. Had to call and wait hours on hold for someone to answer. They sent someone out to look at the dishwasher( the installers) and they said that this one was defective and would order me a new one and they would contact us in 48 hours. Well 48 hours has come and went. I called 4 different times today and have been on hold for 4 hours(they hang up after an hour) and still have not talked to anyone. Now not only does my dishwasher work, they turned off my water to the kitchen so we do not have any running water to do the dishes(using the bathroom sink), the dishwasher is still hooked up to the electricity(not a plug, but wires) so we had to turn the breaker off so it does not continue to dump water on our kitchen floor. With the breaker off we do not have electricity to other appliances(microwave, lighting on that side of kitchen and the garbage disposal)I have been on hold for another 39 minutes as of right now. My issues again CEO Ronald B Johnson are…
1.My new dishwasher does not work. I understand this is just one of those things, but the rest is not.
2.The dishwasher is just sitting in my kitchen in a awkward way.
3. The electricity is still hooked up(hard wired).
4.i had to turn the breaker off for that wall so the machine would not run and make awful noises.
5. They turned my water off to the kitchen(your installers) so I can not run water in my kitchen to do normal daily functions.
6. I CAN NOT get anyone to answer your customer service calls. After an hour on hold it will just hang up. I am on my 5th time on hold just today. At the present time I have been on hold for 48 minutes, almost time for the hang up.
I run an Automotive dealership and if I or any of my staff treated a customer like this I would fire them or I would be fired. My question to you is how do we get this resolved without anymore delays. I am currently at 53 minutes on hold again.
At this point, with the lack of any kind of response, I feel that I’m going to file a complaint with the Better Business Bureau. I have been a loyal customer of JCP for many years and this is simply unacceptable.
I hope to hear from you Mr. Ronald B. Johnson CEO of JC Penney.
An upset customer,
David Phillips


Tom Barritt December 12, 2016 at 6:24 pm

On December 12, 2016 I visited the store at Town Center at Aurora, (Aurora Mall). I was in the middle of a a transaction to purchase a ring when we were rudely interrupted by a customer who lost her keys. I patiently waited while the employee went to look for security. When she finally returned we once again were interrupted- this time by an employee who was asking about her break. They were in no hurry to finish their chat when I finally gave up. I spoke to a manager, but she seemed disinterested and tried to guess my income status by looking at my attire. That’s the last time I will consider a jewelry purchase at JCP.


Kimberly Scherz December 9, 2016 at 8:52 am

I submitted a complaint previously about a the right lens of my glasses being damaged by the employee. They ordered a new lens and scratched it trying to put it in the frame and it wasn’t the correct shape and size. I called about it and was told they would need to send my glasses in. When I received them on 12-8-2016 the scratches had been fixed but NOTHING was done about the lens shape and size. This issue is causing my glasses to NOT sit correctly on my face and causing a headache above the left lens which is the original. I just want the right lens in the shape and size that is supposed to be in these frames. I am going back today to talk to the optical department AGAIN. Can someone please help me get this corrected?


Jackie December 5, 2016 at 3:04 pm

December 5, 2016 at 1:41 pm

I work at rolling oak mall in San Antonio, Tx
I have being there one year jewelry department and before that I work on the floor in other area I really like mike job but they remove me because they found my key upstairs I told the store leader Which was Holly She told me that my keys should have being on me which I do understand my key was in the jewelry bay Nancy came in took my keys upstairs and made like she did not know where they was feel if they did not want me in that department they should have move me They wanted to give that job to some one else plus security was always trying to found something on me so I feel that they set me up so I can be move to another department I am not the only one leave my keys in the jewelry bay security which is Victoria seem like she was always picking on me about something I went ahead in resign 12-04-16.



Jackie December 5, 2016 at 1:41 pm

work at rolling oak mall in San Antonio, Tx
I have being there one year jewelry department and before that I work on the floor in other areas.I really like mike job but they remove me because they found my key upstairs I told the store leader Which was Holly She told me that my keys should have being on me.which I do understand my key was in the jewelry bate Nancy came in took my keys upstairs and made like she did not know where they was.I fill if they did not want me in that department they should have move me They wanted to give that job to some one security was always trying to found something on me so I fill that they set me up so I can be move to another department I am not the only one leave my keys in the jewelry bay security which is Victoria seem like she was always picking on me about something I went ahead in resign 12-04-16.



Mathews Valliaveetil December 3, 2016 at 11:46 pm

I have purchased Appliances under Purchase Order # 2016-3255-1009-9590 from Store # 2863, with delivery scheduled for 11/30/2016. The Refrigerator has been delivered, and the gentleman told us to call JC Penney for rest of the items.

I made numerous attempts to call and arrive at a plan with the Delivery Department. Each time, somebody pick-up the phone, place on hold for over 1 hour and hang up. Their attitude towards my calls or enquiry was “You already paid. Your money is our Bank. Now, you go to hell”.

Is there any way, I can speak to somebody who cooperate. Is there a phone # where I can reach somebody without spending several hours and several days to get a response.

Are you going to deliver these items. If yes, when? If not, do I get a refund without Legal Assistance? Or, Am I going to be victimized for shopping with JC Penney.
Thank you


jennifer bonny December 1, 2016 at 2:33 pm

I bought a fridge 11/14, was supposed to be delivered 11/18. Received a call from delivery company fridge was damaged and they could not deliver, they would call with when they received another fridge. Well, guess what no phone call and I received a bill from JCPenney credit card for a fridge I don’t have. We have called and been transferred a hundred times. Was told by Kevin Wales LG is supposed to call by tonight, well if no phone call I want a refund. I won’t ever buy another appliance from JCpenney again. OMG, horrible service and customer services sucks.. horrible experience


Nese November 28, 2016 at 2:00 pm

Black Friday shopping from Hell…… JCPenny’s at the Pembroke Lakes Mall in Pembroke Pines Florida; I arrived to the store after 1pm. After shopping in multiple departments we selected what we thought was a short line in the homeware section. We waited in the line for 40 minutes before getting close to the register. As we wait for the cashiers. i noticed one of the casher, Mercedes, talking in low voice to the customer telling her where to go for the needed item wand to hurry up so that she may wait for her. At the same time she is daying that they are provideing the customer with the change from their transaction. Rathing than taking the next customer, Shakara, pretends to write something. The customer in front of me is asking Shakara if she is ready for the next person; she says no. I state to both Shakara and Mercedes that it is not fair for you to allow for the custormer that you just finished processing to allow them to search for more items while we wait in line, they need to process the customers that have been waiting. I did not have a pen to jot their names down so i took a pen. They began to complain stating it was against the law for me to take their picture. still not processing customers..They call a supervisor to the register.
it is totaling unfair that you cashiers is allowing customers to shop while we wait. She could have taken multiple customer during the time that it took her to call a supervisor to the register. All this time passing they still refused to take the next person. Norma who identified herself as a supervisor arrived. i explained to her what was happening after her staff complained to her about me taking their picture. Norma finally had to tell them to take the next customer. Norma telling me its against the law to take pictures of the cashiers; i explained show me the statue . Then Norma went to get a another supervisor, whom name i did not get. her name. by the time she arrived she asked me the problem, i was explaing the issue, at the same time the other cashier was ready to cash me out. So this supervisor just responds “your here now”.

The Managers, Lower leverl supervisors and cashier all lack customer service ettiquette.


Therese November 28, 2016 at 11:26 am

I am a sales associate I like working at JCPenney I like helping the customers. I am not a full time employee so I am not in the store every day so I was not told that it was not overtime. It really bothers me. I worked all night Thanksgiving so I could be with my family during the day on Thanksgiving. I thought that I would get paid more because I worked during the night and on Thanksgiving I only got paid extra for one hour I do not think this is fair. I feel I should have been paid extra for the whole night. Also I had to go home after working all night, go home sleep and come in and work again in the evening. I do not think that was fair either, I would have felt better about having to work two shifts if I would have been paid overtime for the whole night on Thanksgiving. I think this rule should be changed so all the employees that work at night do not feel like they were cheated out of overtime.


A very unhappy associate November 26, 2016 at 11:24 pm

Hello I’m an new sales associate at your Jcpenneys in Syracuse NY and I was excited when I found out I had the job at JCPenney I thought that it was the answer to my prayers as I had a very bad year and that this job would solve my issues but as I begin to work there I ran into some problems my first problem was that when I went into to fill out my new hire paperwork my car had broke down that day so I told HR she then told me to not tell Alexander or else he would not hire me so I didn’t day anything being that I was new and I need my job and I was thankful for it . but that was not my only issue I had with her I then need some paperwork filled out for social services so I could keep my job she then told me in her words “oh I don’t do that here ” so I went back to social service and explained it to them they told me every employer has to fill out a employee verification form. I thought that was very unprofessional of her but it doesn’t stop there I had went into her office close the door and nicely explain the situation that I had with another associate but instead of her speaking with her like a professional is supposed to she stated and I quote and her words” why don’t you just go and ask her “I also told her that it came from other associate and she said just tell them this is a drama-free Zone not only did she say that but she also told me that she don’t think that this employee would act like that and that she has been through a lot while working there I felt like she didn’t give me the benefit of the doubt and once again that was unprofessional this associate not only disrespect me but always has something disrespectful to say about me behind my back. the HR to my knowledge has not spoken to her about this incident but it doesn’t stop there yet once again I was discussed at the way I was treated another associate has a family member that works in children’s she came over there while I was with a customer and said oh yes I can work over here it seems easy to do mind you I was with a customer helping her with a custom order not only did the customer fill disrespect but so did I. I went to her about it but the something happened nothing now I don’t think I am perfect because I’m not but I feel like I cannot go her and ask her any general question or even speak to her about what’s bothering me in the work field I should not have to feel like that I don’t feel comfortable in that department and I had explain this to another associate and she stated that if I call or email corporate that I would be terminated. ok she can handle that problem but she can’t give this employee some type of warning or disciplinary action. i by all means love JCPenney but I would like somebody to solve the situation and remove me from my department and not to schedule me when this employee is scheduled please help me. Also we don’t have an GM so who else do I go to


kerry streeter November 25, 2016 at 9:24 am

Tried to shop Black Fri deals at your Hibbing store but told I could not use coupon because my son was working at the store so he quit Thanksgiving day after completion of shift! Tried to use coupon today and encountered hostile clerk. I told her my son was no longer employed by JCPENNNYS and told her she was a b*tch and to F-off! Your coupon only says that the associate cannot use it, not the family. I will boycott store and cancel credit card until rude employee is fired! Better yet, why don’t you close the store entirely! I will spread the word that people should not shop there!


Elizabeth Hebert November 25, 2016 at 7:41 am

Just wondering whose bright idea it was ti give out Black Friday coupons next to an escalator at the Carousel Mall in Syracuse, NY. I was almost seriously hurt being shoved between an ecsalator and the wall. That was the most disorganized caoss I have ever been to. And all for a $10.00 coupon? My God!! JC Penny use to hand out coupons at the entrance on Black Friday. I think I will pass on future JC Penney Black Friday shopping….


stuck w/junk November 20, 2016 at 9:46 am

I’m writing you to see if you can help get a resolution for my 81 year old mother. She purchased a new stove from JCPenney’s on 09-29-16. The stove was delivered on October 4, 2016. Exactly 2 weeks after delivery her oven stopped working. She purchased the extended warranty however, it was within 90 days so it should have been repaired or replaced regardless. The repairman finally came to fix it on November 2, 2016. He said that a part needed to be ordered and it would take approximately 7 days. As of today 11-20-16 it’s still broken. We’ve called everyone from the actual salesman to the corporate office. She was told on Saturday that the part still needed to be ordered and she would basically have to wait. We’ve hit a wall of empty promises and absolute rudeness. There has been 4 different CSR’s that place her on hold and then disconnect the call shortly after. I can’t believe this is how customers are treated. This is not something that is out of line or should not be asked of your company. The stove was only 2 weeks old. If you can help in any way it would be greatly appreciated.


Jean Snow November 18, 2016 at 9:38 pm

Recently, on Veteran’s Day Nov. 11, 2016, I went into the JCPenny local store in my neighborhood and purchased one of the appliance packages. The customer service was great, everyone was smiles and helpful. Once we finished the purchase, of course, there were many add-ons, hoses, plugs, wiring sets, etc. that ended up costing an additional $135.00. This was ok because the appliance manager gave us a small discount and stated that the appliances were to be delivered by Thursday, Nov. 18. Once we finished the purchase, the cashier only gave me a small slip of paper as a reciept, I asked her more than once if this is all I need or get because it had no charges or price on it. She stated no, it is fine that is all you need. So we left the store and awaited the delivery date. Well, on Nov. 18, we had not received an email, call or anything, so we went back to the store to inquire. Well, no one could find the order, the delivery person stated that he could not deliver the item without a receipt or order number. Again, the person at the store was very helpful but still could not find the order. So we sent our repair guy home because we were not getting any appliances that day, by the way, we still had to pay this person for lost time. So, we went back to the store and they check my credit card balance and rechecked their records, still NO order. We were really frustrated with the process at this time, and because of the late date before the holidays, no other store could have them delivered before Thanksgiving. We repurchased the items and this time we made the cashier print me a receipt. Now the delivery is scheduled a day before Thanksgiving, and we will still have to pay for installation out of our pockets. Also, the price we paid for the order the first time was about $100.00 less than the new order. So once we got a receipt, we called the customer service department, because the manager at the local store stated that she could not authorize a free installation, because they made this mistake. She stated that she had already given me discounts. So we called and this is where the service was lousy, the first person we spoke with sounded illiterate and hung up on us. Then when we called back we were transferred to several departments before we actually spoke to someone that could help. We had to explain the scenario approximately four or five times. The customer service agent continued to struggle to grasp what we were stating, we just asked for a manager after about 10 minutes. When the agent Jennay came to the phone she was cordial but seemed rushed, she asked us to hold on, but did not actually put us on hold,we heard the entire conversation of another issue that she was handling. When she came back to the phone, she stated that she would have to get authorization from the local store to pay for the installation. She stated that she would call them and call me back. She did call back, but left a message on my answering service, stating that the manager would not eat the cost of installation because she had already given me discounts. We are very disappointed in the service we received and the knowledge of the sales associates and managers. This was an error that cost me $150.00 X2, for installation fees, and we still many not receive the appliances before the holidays, if they are delivered, we will have to wait until after the holidays to get them installed because we cannot find anyone to install them on the day before Thanksgiving without paying double. This has put our family in a bind and after and caused so much fustration and wasted time. After the card has been paid, we will be closing the JCPenny account and will never set foot into another JCP store again!


JENNIFER ROSA November 18, 2016 at 2:30 pm

I placed a ship to store order on 11/10 and still have not heard anything back from JCPenneys. Not a phone call, email, nothing. Very bad service. Order states pending on the website….what exactly does that mean?


I have not received any feed-back on my ship to store order. I would like to know what is the delay and when the order will be ready for pick-up. Also, the fact that there has been no communication is very poor customer service on JC Penney’s part. I am a returning customer after not shopping for many years at your store and this experience is why I will not be returning.

Thank you!


S Coles November 18, 2016 at 11:20 am

I am reaching out to you as a loyal JCP customer who have been shopping here since the 80’s. I placed a store order 11/2/2016, I needed my order prior to Thanksgiving as I am hosting a large family dinner and wanted to make sure everything was nice and a pair of boots for my daughter to wear on this day.

In the past when I ordered I receive calls advising me my order is ready for pick-up and I never received this call, when I checked my email over the weekend I notice the attached email stating don’t forget your order and we will be gladly hold your order until 11/17/2016, when I got off work yesterday to go pick up order up, I was advised by Yvette that she could not find my order, I gave her all the information from the email as well as the number used, NOTHING – I could not wait around as I had to pick my kids up from daycare.

When I got home, I called back up to the store several times and the only department that would answer was appliances, which for some reason, I knew I would get an answer because it’s new to JCP, and they’re trying to sell that product. The gentleman that answer told me he could not transfer and that I would have to hang up and call back to the HOME department, I followed his instructions and did so twice before, so I called back and again reached out to appliances and got an answer, letting him know that I did what he instructed me to do, however, this department is the one answering calls tonight and I need to speak with a manager, he stated he had to place the phone down due to him not having a hold button and he will call a manager. Gloria, came to the phone and I gave her my information, she advised me that she was the only manager working, but, she would investigate and call me back, she did advise me that the person in charge of online order sent my order back on 11/16/16. When I asked for the store manager name, I was given Karen, I asked Karen, who, Gloria stated she was not allowed to give out her last name. Also, Gloria keeps stating that my card would be refunded back of these charges and she apologizes, well this is not enough as I sat and cried last night this have truly put a destroyed on my day/holiday.

Mr. Ellison, this unacceptable as this have ruined my plans for the holiday and makes me want to turn to social media and local news letting them know my experience. We live in a day and time where if you are a manager, the full name should be given to a customer as they should know how to manage a store and take care of customers as well as instruct their employees that the client experience comes FIRST.

Please advise, what can be done to fix this? Thank you

Store location
4541 S Laburnum Avenue
Richmond, VA 23231


Lisa Whited November 17, 2016 at 4:24 pm

My daughter had services done on her hair at the JcPenney salon in Fresno, Fashion Fair on the 27th of October 2016. She asked for a seasoned hair stylist. She spoke with Taylor about getting an ombre done on her hair. This stylist never said she could not get her hair to blonde in one visit. My daighter’s hair is naturally a medium shade of brown. Taylor the stylist made my daughters hair a light copper color… no where remotely blonde. Needless to say my daughter paid almost $200 and didn’t get what she wanted. I have spoken with the Manager at the salon and was asked to spend even more money to go blonde. What a racket!!! Spoke already with Corporate headquarters and they stated that they would pass my complaint to the GM of the Fasion Fair store.. a week later, still haven’t heard a word from anybody. My daughter is a struggling college student and had to save to pay for this and still not get what she wanted. She cried upon learning that they would not give her what she paid for. We are very upset with how JcPenney has handled this thus far.
Lisa Whited
Alicia Whited


Sharon Haynes November 14, 2016 at 2:43 pm

I went into JCP at Woodland Hills Tulsa to shop for pillows that were supposedly on sale. When I arrived there were 40% sales signs everywhere but when you got closer, in smaller print it states “must spend $40.00 on regular priced apparel etc to get 40% discount”. What a scam. When I patronize your store and see sales signs throughout indicating 40% off, that’s what I expect period. I don’t want to have to spend $40 on a regular priced item to get the sale price. I immediately left the store and marched right into Macy’s and purchased four quality pillows on sale at 40% off. No gimmick, no catch to the sale, just a plain old sale that most consummers are interested in. I’ve shopped at Penny’s for years but this is a good way to permanently lose my business. Going to your store was a complete waste of time today. Thanks for nothing!


Kelli November 12, 2016 at 8:37 am

This year (2016) is my first time to work for JCP’s during the holiday season and this will definitely be my last. I don’t care how good the employee discount is or sales; to make people come to work so early on Thanksgiving Day and not allow them time will their families is ridiculous and sad. No matter what time you open you will make your money. Most people will be at home at 3PM on Thanksgiving Day eating with their families while your employees (mothers, dads, grandmothers, grandfathers, teenagers, etc.) have to leave their families and go to work. What happen to the Golden Rule philosophy? Family should come first. I don’t know who made this decision but it’s not a good one and I am requesting that JCP rethink having people work so early on holidays.


wendy gunkel November 11, 2016 at 9:55 am

On 11/7/16 I placed an order for a talking Buzz light year and then placed a different order for the Talking Woody from Toy Story. I used my JCPenney credit card to purchase these gifts. These gifts were bought early for 2 children with the Make A Wish foundation, it was imperative that I order early before the items were out of stock.
Yesterday 11/10/16 I received two packages at my home, we were expecting the talking Woody and Buzz light year, however what we received was a comforter and in the box a lamp base. The shipping doXXXXents even had the correct items I had ordered listed, however they were not shipped. I order online for the convenience of NOT having to walk into a store to find the gift I wanted to purchase which could of been out of stock, or wait in long lines with rude people. So now I have to drive to a JCPenney to return the items I did not even order, which means waiting in line, driving in traffic, parking (if there is any)
I called customer service last night around 10 pm to let them know they wrong items were shipped, I had to pay for the two gifts all over again and now wait for them to be shipped
out, this is Holiday season for one, I buy gifts for families those who can’t afford to buy their children gifts or clothes, I am very unsatisfied with JCPenney. I am a US Veteran, today is Veterans day, Enjoy your freedom here in America, if it wasn’t for veteran’s there would be NO freedom to have the things we have, I make sure a family and a child is taken care of during the holidays. I hope Corporate sees this complaint, I do intend to mail a letter as well.


Cj Maple November 10, 2016 at 5:46 pm

My order #2016-3005-8027-3649 was placed on Oct. 26, 2016 and I received the order confirmation the same day. Oct. 27, 2016, via email stating my order has shipped to the Evansville, IN store and I would get another e-mail to pick up my order. The order was to be in between Nov. 1st and 4th. On Nov. 3rd, I had not received an email, so I called and was told that there was no such order number or telephone number! I drove 15 miles to the store to speak to someone in catalog pick up, only to be told the order was not there and to call back over the weekend. I called Nov. 6th, 7th, (Sunday, Monday) and still was there was no order/telephone number. I called CS and they found the order number but didn’t know where the order was! I called the store again on Nov. 8th and spoke to “Mark” a manager-he was to call me back-never did! I called him on the 9th and he was to talk to the .com rep and get back to me. He did call back on the 9th and said he would call me on the 10th (today) after checking a pallet. He never called. I called Mark yet again, only to find out he had not been seen since lunch. I do NOT want my card charged for something I have been unable to get!!! What now? Poor service, poor knowledge. This is totally unacceptable. I have been a JCP customer since 1989. No more after this is settled!!


Jill November 9, 2016 at 2:14 pm

Horrible service when I came to pick up my online order I decided to return the product on the spot because I wouldn’t give my money to a company that treated me like that. The refund was processed, I was given a receipt. 5 days later NO REFUND appears on my card. Call the store, get bounced around for 10 minutes only to get hung up on. FINALLY get someone, only to be told he’s busy, he’ll call me back. He does actually call me back. Says no refund/return was ever entered for this item, agrees to do it over the phone. 2 days later NO REFUND appearing. Call again, put on hold on an endless loop of hold music only to be told I need to wait another 3 days to determine if my account was credited. I would rather cut off my left ear to put up on hold AGAIN for no reason. I will NEVER ever shop at JC Penney again. The whole thing has been a nightmare.. OH, and they’re still not refunding me $3.95 fee for shipping to the store.


Martha Solis November 6, 2016 at 12:59 am

As a former employee can’t believe how horrible service I received at new store in San Bernardino, CA!! First had to go to an other department to look for assistance, then clerk still no help because she could not inform me if the sale item listed was in stock or not (none hanging by sign). Asked if she could look up for me, she informed me to go to register, wow!! ASKED another clerk, since long line at register, she stated as a matter of fact ‘what you see is what we have’, again wow. So I asked if sign still up were they able to substitute something similar at sale price, again was told very bluntly no. DIDN’T even check with supervisor or store manager!! NEVER shopping at Penney”s again!!!


Anthony November 3, 2016 at 6:56 pm

So picture me in the mens dressing room at JC Penny, am in my little cubicle in my undies trying on clothes. when i hear a woman at the entrance to the fitting room call out. A female employee answered her and was asked is it ok if i go in?
The female employees response: Oh sure its ok, doesnt matter the fitting room is in the mens dept. The men dont come out of the cubicles unless fully dressed so women can go in. On the womans side men cant come in because women may want to come out half dressed.
So am standing there with these 2 woman having a full conversation right on the other side of my half door, thinking this is insulting and making me self conscience now. This is a female employee telling woman to go in the mens fitting room!


Rosalind November 2, 2016 at 11:28 am

I spent almost two hours in this store due to two cashiers not knowing how to do their jobs efficiently. I will not get into detail, as it will take forever to explain. To make matters worse, the items I did leave with still had the alarm tags attached and I have to return to the store today to have them removed. I have had issues with the Daytona Beach, Florida store before on International Speedway Blvd, inside the Volusia Mall, but never posted a complaint until now. What happened yesterday is unacceptable and very unfair. Not one time did anyone offer me compensation for my obvious inconvenience and I did not even get my coupon I used returned to me for one of the transactions that had to be aborted/voided due to the cashier’s error. Two managers called me back, but for no apparent reason, as all they claimed they could do was listen to me repeat the same story. Also, their dressing rooms are disgusting. They smell, are dirty, and falling apart. They need to remodel them. At this point I am officially done with JCP. Of course that does not matter, as they have hundreds of other customers. No one will probably even read this review, but at least it is giving me a chance to voice and express myself.


Agnes Price November 2, 2016 at 12:41 am

On November 1, 2016 my husband and I went to JC Penny appliance department store# 2804 to a purchase washer/dryer set. All was well until we were informed that we could not use a debit card for the purchase, it had to be credit card. That was the explanation given to us after the card decline. It was then that appliance supervisor, Philip, suggested we put the money on a JC penny gift card and use it as a credit card to complete the transaction. We were then notified by the bank of suspicious activities. The account was charged 3 times in the amount of $1183.99, 1046.22 & 137.77. We were told by the sales rep that all 3 transactions were declined. Frustrated at the situation at hand, we told the sales rep to provide proof of voided transactions so that we can be on our way. The sales rep asked his supervisor, Philip, how to perform this function and Philip told him there was no way to print proof of voided transactions. . With an elevated voice, I told Philip that I needed proof of a cancelled transaction. Once again, he stated that there was no way to provide proof. I walked away and called law enforcement to assist with rectifying the issue at hand after Philip told me that he was going to ask me to leave. The assistant manager, Senecia Thomas, provided us proof of the voided transaction that Philip insisted he could not obtain.


shaunn October 26, 2016 at 3:07 pm

purchased an item on jc penny’s web site around 11:15pm. I was trying to request to have the item shipped to store to avoid shipping fees…..the web site advised that no store in Houston had the item …..placed the order and was advised that my order would be shipped within 4-5 business days .a s soon as I placed my order their was no option to delete, cancel, edit, or change……however after researching how to cancel an order from their policy page….advised me to call customer service to cancel… at this time customer service department was closed until next day @ 8am. I visit one of the stores the next morning and to find the item they said was not available they had a total of 8 in stock……at this time I called customer service to cancel but was advised that order had already been shipped and they could not cancel the order….however 3 days later I received an email saying that my order has JUST been shipped…and to add I found the exact same item in store for $80.00 less… JC Penny is bulling customers to purchase item to pay more on line vs the store….paying shipping fees…..and forcing them to accept order they may not want. this hast to be stopped this is the only dept store web site that I have ever had a problem with trying to cancel an order….the customer service agents I have spoke with you could tell they are trained to protect the company and does not known how to take accountability and resolved the problem…they well know that they practices and polices are not right


erling October 25, 2016 at 10:41 pm

I got one of the worst online shopping experiences that never happened before. I love online shopping but never tried JC Penny. I really regret what I did.
I went to the JC Penny and tried picking up my online order at ridgedale mall, Minnetonka MN on 10/25/16. I arrived at customer service around 6:50pm and left on 7:12pm. At beginning, no one was at there. I looked around for a salesperson in the whole store back and forth twice but no one helped me. Finally, the manager Frank showed up but the cash registers seemed freezing. I have to leave the store without getting my order because I had a conference at 7:30pm. I thought it might take less than 10 minutes to pick up an order since I paid my order online and has receipt on hand. I am so disappointed for the services at JC Penny. I will never shop this store!!!


vijaya October 20, 2016 at 1:07 pm

You need to change your online order shipping information. I ordered some men’s dress shirts on the 17th October. I also received an email confirmation with an order number. When I checked my account, it shows that the order has been shipped on the 18th via UPS. There was no tracking number. When I called the CS, it fell in deaf ears. This morning, the Corporate tells me that I may get the merchandise on the 27th!! Still, no tracking information. It is deceiving to be told that the merchandise has shipped on the 18th and it has not been picked up. Something is wrong. JCP used to be a fine store – something has changed. Corporate should fix this problem and not deceive the customers.


Debbie V October 18, 2016 at 10:32 pm

I was recently at the JC Penney location in Brentwood Ca zip code 94513. I have to say I was very disappointed in the condition of the store. I worked in retail for 34 years and I would have been fired if any of the departments I managed even looked closely to what I seen today at this location. I was also disappointed to find out I had to stand in line for 25 min to find pricing on an item because there are no scanners available for pricing. The VP of merchandising should make a surprise visit to this store. If I was the store manager at this location I would be embrassed to say this is my store.


Kay October 18, 2016 at 6:04 pm

I placed an order with the Florida Mall store that was delivered incorrectly. A reorder was submitted to be collected at the Westland Mall store, unfortunately nobody ever answers the phone. Can somebody please have the phones at the store checked and a system introduced where calls are answered. It is frustrating trying to reach a store and nobody ever picks up.


Mark Weatherholt October 18, 2016 at 10:24 am

My wife went in the salon at the store at Westfield North County, 290 E Via Rancho Pkwy, Escondido, CA 92025 on June 23rd to get a CHI hair relaxer treatment. It didn’t work so they eventually redid it on July 30th. The chemicals irritated her scalp, so she had to stop. We payed $165 for this treatment and basically got nothing for it. On Labor day weekend, I went to the store and spoke to a manager named Jill. I explained the story and she said she would look into it and call me back, suggesting we would (rightfully) get a refund. When I didn’t hear from her for more than two weeks, i called the store and talk to another manager named Samantha. I told her the same story and she made me the same lame promise. Of course I never heard back from her either. What does it take to get an answer back from a manager at this store?? I’m tired of this crap. These managers shoud be repremanded!! CAN SOME PLEASE LOOK INTO THIS AND GET BACK TO ME SOON??


PEG MEERKATZ October 13, 2016 at 2:31 am

Went to JC Penny @ the mall at South Point in Durham NC on 10/12/16 about 1pm. I am physically disabled & was using my mobility scooter. I went to this store specifically to purchase ALFRED DUNNER WOMENS WEAR. There was ABSOLUTELY NO STAFF ANYWHERE. I finally found the department & seeing the large ALFRED DUNNER sign I thought this is where the clothes were but all I found was Worthington. I covered the entire department several times not finding what I was looking for. Finally a cashier & another worker showed up at the register. The cashier was taking care of a customer the other woman just pointed me back in the direction of the Alfred Dunner sign. Still unable to find what I was looking for I returned to the register but once again no one was there. I spent about 20 minutes circling the department but only found Alfred Dunner Petites I need regular women’s. I finally went to the perfume department & she called for a salesperson to help me. The salesperson also could not find regular Alfred Dunner clothes. She got someone (I think the manger) he searched all over then showed me one rack with about 4 blouses & a few capris – I needed dress wear. After several more minutes the manager found a couple racks of regular Alfred Dunner women’s regular. In pants the only thing they had was black pants or navy blue. There was a choice of maybe 3 blouses & a very large selection of capris. After a recent large weight loss i need new dress clothes. My friend sent me $300 in JC Penny Gift Cards because she knows I like Alfred Dunner. Because of the weight loss I am not really sure of my size which is why I needed to make my purchases in the store. The other problem is online it is not possible to tell which pants coordinate with which jackets. Since there isn’t another JC Penny close to where I live I have to order online & GUESS which jackets coordinate with which pants & HOPE I order the correct size. It was aggravating enough at the small Alfred Dunner selection in the store & the fact that most selections were either petite or summer wear but not having any sales help on the floor or at the register only made the situation worse. I wasted more time trying to find what I was looking for & trying to find sales help then I couldn’t make my purchases. Now I have to order online unsure of what I am ordering & there is the possibility that some things may need to be returned or exchanged.


rose tomsik October 7, 2016 at 8:32 pm

We bought a dryer from your store. It was delivered Wednesday , Oct. 5,2016. The man that delivered it forgot to bring the vent kit which we paid for, he said he would be back the next , stayed home all day and he never showed. Now they say Tuesday Oct.11. Your manager at Penny’s says it isn’t Penny’s problem. We want to return it but, he said it would cost $43.00, for a restocking fee. Which I don’t think is fair. We don’t even know if the dryer works. I can’t even go downstairs to look at it, because the man took off your banister and never put it back on. We have been with Penny’s since 1975. I don’t think we will shop there again, after all this. Sincerely, Rose Tomsik


Domenique Savage September 29, 2016 at 10:59 am

Hello My name is Domenique Savage .I am very upset at this point. I have been trying to place this order for 2 day with the savelots code. The code worked but order would not complete (ERROR). tried to use different device still have a problem with my account. I need order place now. with all discount and all prices have changed now. and these items were on sale or clearance and are not now. I order all the time and this is the second time I have had this issue. Please HELP


John Fusting September 27, 2016 at 11:39 am

I visited the JC Penney store at the Arrowhead Mall in Glendale, AZ to find a pair of specific model pants. I didn’t find the pants,so looked for a sales associate – none to be found, even at the empty register area. This store’s men’s pants display was in total disarray. Different styles mixed together, no size, color or style arrangement. The men’s department look as if a bomb exploded. The management of that store needs to get out of there office and direct the personnel to do their job so the presentation of merchandise is done properly or hire more people to fix displays. Unfortunately, this drove me to Dilliards.


KATHIE HART September 16, 2016 at 2:46 am

I have receipt and extended Care Plan receipt on very expensive earrings I bought my 85 year old mother in March 2015. The back clasp is short and will not hold.
She cannot wear these earrings; she has never worn them.
I realize any time limit has expired. But I’m hoping to contact anyone above the store’s (#1704) management level. They dropped the matter as “Gee, that’s tough.”
I want to provide copies of these receipts and see if my mother could get some comparable substitute for $199 earrings she can’t wear.
She went to the store several times without me, to speak to someone. But the jewelry counters had no associates in sight, and no one spoke to her.
At her age she felt ignored and frustrated. By the time she had me go with her it was over a year since the earnings were purchased.
I would like a name and address of someone there at Corporate that I could contact.
Thank you.


Stace September 12, 2016 at 2:10 pm

I’m so confuse, I was at JCPneney store at Pembroke Lakes Mall today 09/12/2016, I was trying to purchase some Windows covering for my home. I asked for help to an employee (Edina, appliances deparment) she called for help by the Walkie talkie, no one came, I ask a second time, she called again, and for my surprise some one called her back, telling her to do not call for help no more, that no one were in the department till 1pm, she had to got my name and # for them called me back. She has to apologised and said that she didn’t know, why? For ask two times for help. REALLY. that’s how JCPenney treats the customers and employees? I will do not go back to JCPenny never again.


Becky September 8, 2016 at 9:17 am

Ive been with jc penny for 17 years, ive never been late on payments. After yesterday talking to a representative of the company, i closed account and will never walk into another JCPennys again! SO DISAPPOINTED.


Beth Corless August 31, 2016 at 2:57 pm

So upset and disappointed with custom draperies. Dan Snyder and Amanda in Columbus know the story. I told Amanda today that I will not be paying ant balance due until I speak with the mysterious person at the corporate office who made the decision on my issue. According to Amanda there is no way that I can call or email the corporate office. WHAT???? CALL ME. 814-466-XXXXX


Jeff Demers August 26, 2016 at 12:22 am

and after I got home to night (having spent my lunch hour from work with my wife at your store) we did a little more shopping on line and was able to buy a better product, a Kitchen Aid Stove 6.5 cu ft gas oven) for $2100 out the door, a little more, but to delivered on 8/31 as we absolutely needed. this is not a knock on the staff, they did a great job for us and would have closed the sale with a little support from your “credit department”,. BTW our credit is excellent, and I am a 35 year banking professional and was appalled at how my wife was treated by your rep. He basically cost you a good sale. I have always liked JCP and will continue to shop with you, but you really need to look at what this type of service is costing you. Good luck!


Jeff Demers August 26, 2016 at 12:13 am

Thank you for failing to sell us a $2000 GE Profile Oven today! We went to the Coddingtown Mall store in Santa Rosa CA today, based on an 18 month financing offer and some rewards points. The Appliance Department staff were very helpful in assisting us to choose a suitable unit, to be delivered by 8/31 since our stove was on the fritz and we didn’t want to spend $500 to fix it. When it came time to buy, we needed to increase our credit limit on our JCP card, and were connected to the credit department (Synchrony Bank?) with a representative named Michael. After a now very friendly phone exchange with my wife, he said he needed to send a security code to her phone to consummate the transaction., After two attempts, he stated that the message had been “rejected” and that he would have to send us information via US Mail that would take a week to arrive. This was unacceptable, so my wife handed the phone to the sales associate, who attempted to talk to the rep, but he refused to talk to her since she wasn’t my wife. The associates attempted to call back to try to find a solution, but after my wife had another futile conversation with Michael, telling her she would have to try again tomorrow (she had already driven 30 miles to get to your store), he told her it was her fault for not registering her phone number earlier. Consequently, we left


Darlene acosta August 12, 2016 at 10:19 pm

I’m a jcp associate went to another store on my time off to buy. To my understanding there is a coupon going on if you buy more than $25 you get $10 off. The associate that I got was very rude when I asked her about them having it at the register like most stores. When I ask who your manager is she walked away, went to some other associate talked about me for about two minutes. Then they both returned saw that the other associate called for a LOD and did even come back to clarify anything. I basically had to go over and tell her to charge me that all I asked for was the name of the manager not to talk to one. She shrugged her shoulders and came back. Either associate or worker that was rude of her regardless. And plus after talking to the LOD, she did tell me that the Manager does not allow them to have the coupons unless the customer brings it in. Let me remind you some coupons say going on now in store or online. Including your TV commercials.


Alessa Vierros August 14, 2016 at 5:20 pm

My sister worked as a JCP associate and transferred to several stores and according to her, that’s corporate policy throughout stores. Coupons are meant to be brought into the store by the customer. The “In Store” just means that the coupon can be brought in-store for in-store purchases. It doesn’t mean that IT’S in-store at every register. You claim to be an associate, so you should know about this policy and that the coupon is also online on the JCP website accessible on your phone. Commercials also say “get so-so discount WITH coupon.”


Nick D August 10, 2016 at 9:56 am

I was driving in Penfield NY this morning while being tailgated for a couple minutes by a JCP In home Custom Decorating van. Once he was able to swerve around to get in front of me he proceeded to tailgate the car that I had been following. When that car didn’t enjoy the up close treatment they slowed down a bit. When he passed them I saw your driver in his side mirror giving the driver of the car a dirty look as if they had done something wrong.

I assume your van was out of the Eastview Mall location since this fun little escapade started while we were heading north on Watson Rd at the 441 intersection which is just about 10 minutes from Eastview. The license plate was 27873 MA or 27387 MA. You wouldn’t think someone driving the nicely custom painted, company-logoed vehicle would be so stupid to drive that way as it’s pretty easy to recognize. My view of him in his side mirror was an older guy, balding with glasses and mustache. He didn’t appear to be the kind of person eager to change their ways, so I’m betting on two things. First, that I’m not the first person to bring this to JCP’s attention and second, you won’t have (or haven’t had) much luck addressing his behavior.


Ida Willis August 9, 2016 at 11:15 pm

I was in your J.C Penny Beauty Salon on July 28, 2016 in Torrance, California. My appointment was for 3:30 PM, I did not leave the shop until 7:20 P.M. The salon did not have Running Hot water to rinse the SHAMPOO out of my hair. The Beautician had to heat water on a small Hot Plate that was used to heat water for the Coffee. She had to wait for the water to heat up, she would bring it back to the sink to rinse my hair. She had to pour the water in a Styrofoam cup to rinse my hair. I could not believe what was happening to me. It took her at least an hour to rinse my hair. When I left the shop I was enraged about what had happened to me. I was at the shop for four hours. It usually take Two Hours.


Donna Evans August 7, 2016 at 8:48 pm

On Saturday, August 6, 2016, I went to JC Penney in Moore, Oklahoma. Upon entering the store I heard customers complaining to JC Penney employees about how warm it was in the store and the customers were told the cooperate office controlled the temperature. There were several customers I heard stating they were going to have to leave because they could not try on clothes under those conditions. I was looking for a dress to wear to my daughters wedding so I decided to try on dresses. I went to the dressing room and while trying on dresses I thought I was going to pass out it was so hot in there my face was red and I have short hair and my hair was wet from sweat. There is no reason for a store to by that uncomfortable to be in especially when you knew it was tax free weekend and there would be a lot more people in the store. I was very disappointed in shopping at JC Penney in Moore, Oklahoma.


Valerie August 1, 2016 at 7:28 pm

I just saw a new commercial for kids. It was very cute but please try to be more diverse. You have all kinds of customers you should include all colors of children in your commercial’s.


Alessa Vierros August 14, 2016 at 5:10 pm

JCP does have a lot of people of color. Just look at their ads. They feature many more African Americans than Caucasian, Asian or Latinos combined.


Lynn August 1, 2016 at 8:48 am

JC Penney does not have any handicap dressing rooms in their North Olmsted store.
I suggest that this be addressed. I think this may be a real problem for those who are
disabled. Is this legal?


Katie July 30, 2016 at 2:24 pm

I like shopping at our JCPenney store here in Council Bluffs,IA. The staff there are friendly and helpful. The problem I have is the brands you now carry. They are the same brands I can buy at KMart and your prices are 75% higher. Seriously a 3 pack of Hanes T-shirts at JCPenney’s is $28.00. I bought a 5 pack of Hanes T-shirts at KMart for $12.49. The exact same type, material, and color. Really JCPenney get a clue, go back to the better brands or Mark your everyday prices down.


pat July 27, 2016 at 6:01 pm

on 7/21/16 I found a man’s billfold at your show low store. I give it to the clerk and on
7/25/16, and was told they no longer have the billfold. today when speaking to miss
davison of the show low store she was rude and hung up on me. my request is for
then to call the owner, mr. colley and ask him to call me.

thank you very much for your help, pat Watkins, 480 375XXXXX


Denise R. July 24, 2016 at 2:49 pm

I don’t suppose the Brentwood location is planning on being around much longer. Just got back, walked in and walked back out. The doors just opened and what a mess!! More merchandise on the floor then on the shelves. I won’t be back.


Jennifer ruiz July 23, 2016 at 6:14 pm

I came into JcPenney cherry hill nj. Lines where long only one cashier in each department. This place is a joke everytime i go there it always bad. I cancelled my card and i refuse to walk into this store again. Rather go to walmart


John Escobedo July 21, 2016 at 7:11 pm

Had to say I had a bad experience today. Trying to get someone out here to measure blinds for my home. I got a gentleman on the phone and I was told there was nothing until mid august I asked if he could check the 5 stores around me and see if there was any store offering anything sooner, He said right away no. The whole time I had to correct him for calling me Maam! I kept saying I’m a guy. I hung up and called corporate, I had a worse experience with them, for some reason she could not understand why I wanted to get an earlier date. I just said good bye and I guess good bye to JC Penny


Mary H July 17, 2016 at 7:38 pm

I had to share my experience today at the JC Penney hair salon in California, Maryland. I still cannot believe that a place that I have patronized for years has treated me in such a manner. I called to have my ten year old daughter’s hair cut and have some purple streaks put in her hair. I have done this several times before. They normally bleached pieces of her hair then put in the purple streaks. The process usually takes around two hours. Today was an entirely different experience. I came into the salon and it appears the stylist was double booked. Another stylist was nice enough to take my daughter. Five hours and $105 later my daughter was finished. I was charged for a cut and color carmalize. I never asked for that. I am use to paying $40 for the color process. I tried communicating with the front desk, the stylist and two managers that I never asked for this. A manager told me to prove what I had paid before and asked if I had put it on a credit card. Another manger told me too bad, I needed to pay for the service. Next time I needed to see the same hairdresser to get the services I wanted.


stacy oquinn July 16, 2016 at 11:54 pm

I placed an order by phone to the catalog department on July 2, 2016 and here it is July 16, 2016 and I still have not received it. They said the July 4th holiday is one of the reasons that I have not received it yet. I know it does not take 2 weeks to process an order. JCPenny is losing customers right and left and I totally understand, as I will be one that will stop shopping there because there is NEVER enough cash registers open and poor catalog services representatives.


Sherrie July 16, 2016 at 9:25 pm

I went to the Local JC Penney’s located in Melbourne, FL. The service was appalling. I had wait in line for 30 minutes line to get to the checkout. There was only two people working the registers who took way too long to ring up peoples items. By the time I got to the register a third register opened and that’s where I took my items. After the employee rung up my items she had a problem with her register and could not print my receipt. After waiting fifteen minutes I finally requested that she get her manager. The manager came and tried to find out why my receipt would not print. Again, I had to wait another ten minutes and then she advised me she would have to go to her office to correct the problem with the register. Another twenty minutes passed before she came back to advise the employee the problem was corrected. I was FUMING by that time and requested that I get a full refund on the purchase items. Bottom line, I had to wait about 1-1/2 hours to get service. The service at JCPenny’s is inferior. I will never go back to JCPenny’s again and will not recommend that store to any of my family or friends. It is like going to Walmart but worse.


Alessa Vierros August 14, 2016 at 5:23 pm

It’s not just you who had to wait but everyone else on the line who is there for the great deals. Maybe you should have picked another day to shop?


Mike July 12, 2016 at 5:24 pm


I am writing on behalf of my wife and myself, who put purchase products from you company.

Several months ago, my wife purchased some clothing items from this location.

She went home and tried on a few items, but since they did not fit properly, she kept a few items, including slippers.

The cashier that was doing the return that day was totally confused by your system, since there was a discount going on as well as a coupon discount. She was so confused, that she called over a

“manager”, who turned out to be even dumber that the cashier. She finally credited the returned items.

But now she is being charged for items that were returned and she did dispute this with your company, by sending in copies of the purchase receipts, etc. They cannot figure out your return

system and are still insisting on charging my wife for items that were returned and that she doe not have.

Needless to say, we are very frustrated and annoyed, and are on the verge of cutting our Penney cards, and NEVER EVER going back to your stores, as this is how you treat your customers.

But, she is still going to fight these unjust charges as again, she does NOT own these items, as they were returned. Only a few of them she kept, and she of course will pay for those.

We’ve done better purchasing in your Ventura store in the past.




James R. Shaver July 9, 2016 at 2:49 pm

I have ordered many things online over the years. Generally if the shipping address is different from the address of the payee it is on the order blank. I ordered a train set for my seven year old grandson and had it shipped to his father’s address some 120 miles from my home. When Penney’s sent in for payment to my credit card it was held and questioned by my credit card. I immediately called them after I found this out and the difference in the shipping and payee was different they had held payment. I notified immediately my credit card company it was a legitimate charge and they would go ahead and pay it. I called Penny’s and was told that I would have to reorder the item. At that time I understood the problem and reordered the item. I thought we were in sync and my great grandson would be receiving his train set in a short time. I received the confirmation from Penney’s. Now two weeks later I called once more after finding out the item had not been delivered and was told that it had been canceled again. At no time had I received the second time it had been canceled so we are still without the item. I am thoroughly disgusted with the handling by J.C. Penny and will never buy a cents worth of anything from them. I also understand why so many stores are closing all over the country. I hope no one else has this problem but it is very annoying to say the least. The biggest annoyance is disappointing a seven year old boy. There are others that sell the item I wanted and now that I know how Penney’s handle things I will order from them.


Brenda Matkin July 9, 2016 at 1:43 pm

I purchased the Pelham Small Granite Top Portable Kitchen Island. Received it Thursday. It was very well packed in two huge boxes, no damage. I was excited because this item had the perfect look for the area I wanted it in. Came in a million pieces; not to worry the directions were clear. The problem is I couldn’t get the framing to square up or the bolts and screws to tighten enough so the frame would square up. So the end result is a cabinet that has an unusable drawer and the doors are off. No way to return it since I’d have to take it all apart and rebox it. Now I’m stuck paying over $400 for a cabinet that is worth about $50 tops. I won’t be buying items like this from you again. Lesson well learned!


RT June 30, 2016 at 11:01 pm

I visited the Sephora at JC Pennys Corpus Christi, TX tonight and a pleasant evening turned into disappointment. As my daughter and I approached the area will could hear loud music blasting from the area. We walked through the aisles of Sephora, and we literally were shouting at each other to communicate. The music, with the bass, was painfully loud. I nicely asked a sales person if she could turn the music down to which she replied no. She said that I should speak to the manager of Sephora and ask her to turn the music down. I received the same answer. She did call the store manager and he did arrive very quickly. I spoke with both of them about this matter and they both replied that that was impossible. I suffer from a hearing lost so that is really saying something about just how loud the music was and it has not always been that loud. Women make up the majority of your customer base, many of whom will undoubtedly have small children with them. If the music was so loud that it caused pain to myself, just imagine what it will do to children. The moms will start to wonder why their children scream every time they are at Sephora. We both know that the level can be turned down. Sephora lost our sales tonight and further sales. Loud music does not make people purchase items, it agitates people.


Ann June 24, 2016 at 6:39 pm

June 23 2016
I was in the salon at the JC Penney Trussvill, Al. I was surprised to see how poorly run the salon was. The manager and four other stylist had clients. Two stylist had no customers. I didn’t observe either of them assisting walk up customers. The two stylist without clients decided to go to lunch together. When customers came up to make purchases, my stylist was expected to stop working on me and wait on customers who couldn’t make up their mind which product or color to purchase. Sometimes this took as long as 20 minutes. This was poor management. I observed the manager refusing to help any walk up customer. Once he asked if there was anyone who could help this customer. He stood there and watched as my stylist rung up the customer, really. In the five hours I was there, no one else helped out. The two stylist without clients went in and out of the shop leisurely shopping in the store often missing for long periods of time. I kid you not. The manager worked only his clients. I could not believe how much time I spent in the salon due to poor management. I like the stylist and her work performed on me. However, in my opinion, she in being dumped on. I don’t know if I will return or not.


Jack Miller June 21, 2016 at 2:27 pm

I had been a long time customer of JC Penney until now. I purchased a top of the line IComfort mattress 3 years ago with a 20 year warranty. Now the side of the mattress is separating from the core. Penney hired a sub contractor, US Quality Furniture to inspect it. In spite of this person seeing the problem and telling me it was defective, their report to Penney said it was fine. Penney has lost a customer and I will take this to whatever level is necessary. US Quality Furniture OUTRIGHT LIED IN THEIR REPORT. Letters will go to all , not that JC Penney haves a %%*$ about the customer.


Keisa June 18, 2016 at 2:47 pm

Before I went into my local jcp store I called the Customer Service number to see what their return policy was for deficited bras. And I was advised that I could only exchange them. So I went into the store to exchange I didn’t ask for a refund or anything I explain to the cashier what I was told by Joyce from Customer Service or the cashier stated that she had to get a team lead to assist me. Well here came the rude nasty attitude team lead Kim I explained to her what happened and she opens her mouth talking to me so nasty and rude and stated we here a Jcp have a policy so I will not be able to issue you a exchange. I advised her of my conversation with Customer Service but she still didn’t help she came at me with the nasty attitude so I knew I wasn’t going to be helped


Claudette Perkins June 17, 2016 at 4:40 pm

Everytime I go to the mall St Matthews in. Louisville key. I have the same experience. It is only on the second floor in the plus sizes and then home store. I was in there. Tuesday. June 16th, at around 6:00′-6:6
:30 I go straight to clearance, or Liz claybourne wear. I was wear her clothes. The sales people march back and forth mostly I ignore them. This frumpy young black girl just would stop. I wanted to ask her what she thought they had in thestore I wanted.Then A tall thin white young man also did the same. I just stared. They push there clearance so tight together you have to go piece by piece to get into it. I get a similar attitude from the young black worker in homewere. You don’t have what’s in the store what’s on line.
I am also black. I wear designer clothes and I do not shoplift. I will send a complaint to the Better. Business Bu.and your C E O
I do not get this treatment downstairs. Only upstairs. In these two departments.Are they not taught customer!


gina June 12, 2016 at 8:20 am

yesterday I visited the Leominster store to return a red dress bought on line in May. This was the second dress from the order( as I had returned the black dress from the same order ) To my surprised the clerk told me that it showed that “all items from this order were already returned”… I said that the post was wrong (as I obviously still had the red dress because I had just brought it in with me). She called a manager. Now, I am no dummy.. and it was completely apparent that they thought I was trying to return a dress I had already returned and there was no way they were going to let me “get away”with this.. The manager called the on line catalog dept (at my urging) and after a LONG wait.. she was told from the person on the phone that I had in fact only returned one item. So feeling a little vindicated, I asked her how come it showed I had returned all items when it was proved that I hadn’t.. her response was “it sometimes happens”…well that just isn’t good enough.”It sometimes happens ” is NOT satisfactory, it was embarrassing for me and unprofessional for a company… and I was surrounded by other customers in the shoe dept as well as clerks , ( and I noticed the rolling eyes) and they all were thinking the same thing.. that I was trying to get away with this ! My honesty was apparent as I had revealed the fact that I had misplaced the original receipt (which would have proved only one dress had been returned ) I will certainly be more careful in the future, but this experience will make me think twice about shopping at JC penney. I am sure you have to deal with this from other customers, but I am certainly NOT one of them…


Carolyn Moses June 8, 2016 at 10:46 pm

I purchase some hair products online 5/23/1016 use the bigsave7 coupon which allowed me take of 25% off my order not 10%. Than I saw get additional 15% by opening a JC Penny card. I had receive my 25% off applied for a card and approve. I had a hard time applying the additional 15% therefore I call the call center in Columbus spoke with a rude girl which had a bad attitude. She said she would apply the 15%. She did not apply my 15% and she remove my 25% off some hair products. I notice that once I hang up and look at my statement. I call 4 times requiring about my discounts. I only received 4.99 and 6.00. I call back third time to inform them that was wrong should be more. Look at my account again still wrong. Tonight I call 6/8/2016 spoke with another lady at the call center name zoy she quickly transfer me to customer care. Now this lady ask who tranfered me after explaining my issue. But she tried to help me but said hair products is only 10%. I explain not that day 25% nor my 15% for opening credit card. She spoke with a Manager and said 10%. I explain if you look at my order you would see 25% was taking off some hair products than my other products showing no discounts because the first employee rude one remove. And if you was to add my discounts what I receive showing more than 10%. So she said am only getting back 9.66. Hang up the phone and decided to pay off my credit card ND CLOSED THE ACC# WHAT IS OWED TO ME IS 26.34 AND MORE FOR TAXES. I’m not paying no more than what was offered. I spend 200 TO $400 a month at JC now I will never shop again there. There customer service employees are not capable of handling a situation even when you explain and I have a copy of my order showing 25% off. I had printed out all the products I had ordered before I finalized the order than I decided to apply for the card. All I CAN SAY I AM HIGHLY DISSAPPOINTED. This shows me if I ever have a issue it will not be resolved.


Sharon June 7, 2016 at 9:25 am

Newport News Va- Patrick Henry Mall JC Penney’s has changed a lot! You walk in and you will notice a difference. The people that work there are not to friendly. They treat you like they your beneath them and I spend money like everyone else does. I shouldn’t be treated any different and not only that, there’s not a lot of selection to pick from and the clothes have on down hill. They need a new clothing line, more to pick from and new employees.


Ron Barth June 5, 2016 at 4:01 pm

JC Penny’s just lost a customer they’ve had for 60 years. I was at the store yesterday, Saturday 4 Jun 2016 and saw some dress shorts I’d not mind having, but decided to hold off until today so to use the 30% off coupon. Today, I arrived at the store’s opening, went to the short location and seen that overnight the price had increased $20. I asked a clerk about the price increase and the response was, you have a 30% off coupon so what’s the problem. It’s was quite obvious this clerk most likely couldn’t remember her name without looking at and hopefully being able to read and pronounce what she saw. Anyway, I left the store and went to Belk’s that had the same shorts for about half the price of JC Penny’s. I spent $150 bucks on several pair of their shorts and left the store quite pleased. It it any wonder why JC Penny’s is trailing the big box stores. Not in my opinion. Might you continue enjoying the screwing over of you’re less than aware customers, however, it won’t be me!!


Donna Butler June 3, 2016 at 10:07 pm

Tonight, 6-3-2016 I made a purchase online for $159.00. I place the order and no more than 10 minutes later, I saw another bedspread set I like more which cost considerably more and called to get the first order cancelled so I could purchase the more expensive one. I was told the order had already been processed. Now, I could understand it, had I called an hour later or 2-3 hours later but this was approximately 10 min later, maybe not that long and was told the order could not be cancelled. I spend a considerable amount of money in JC Penney because I like their Home merchandise, bedspreads, drapes etc. But in the future, I will not be spending my money at this store. The merchandise will be returned to JCPenney once it is received at my residence. Respectfully, Donna Butler


Pamela Jacks May 31, 2016 at 2:35 am

I am 72 years old and have been a JCPenney customer all my adult life shopping frequently at the local Douglas, AZ store and online. On 5/17/16 I purchased a pair of shoes that were marked “SALE $60”. This was a little steep for the quality of the shoe but I figured that with one of my discount coupons and a rewards coupon (the incentives that hook your buyers) the shoe would be worth it; charge came to $30.48. At almost half off I was happy with what I thought was a bargain! Dumb me! When I was putting the shoe box away the $60 price tag came off and underneath I could see a $39.99 price printed on the box that had been somewhat blacked out (About a month before I had also purchased a “SALE $60” shoe that came to $46.83 with discounts; I’m thinking that the same must hold true for that purchase but I could not tell what was printed under the $60 tag of that shoe box.)
Although I realize that I still got the shoes cheaper than the hidden $39.99 price (which undoubtedly was already a price that included a profit) I was angry at my gullibility for thinking that JCP was honestly offering me a good deal; I always felt that your deals were too good to be true. I know your company is in trouble, but does management have to be this deceitful to stay afloat?. I now definitely know that JCP has deceitful sale practices–no real bargains just a lot of illusions.


Kerstin Tuggle May 26, 2016 at 8:04 pm

I bought 2 bathing suits on my husbands card today at Joplin’s JC Penneys. I was there from approximately 12:30 until 2:57 according to my receipt. While I was there the bathing suits I was trying on either had holes in the side seems or where the underwires are. I saw so many like this I almost didn’t buy a bathing suit at all. I better not have something go wrong with my suit early on or I’m coming in to complain in person. They were all womens midriff bathing suit tops for bigger busted women. This was really disgraceful. I didn’t even try to complain while I was there because there were a lot of people shopping. The womens bathing suit area was littered everywhere on the floor with bathing suits.


Carolyn August 15, 2016 at 11:42 pm

JCPenney’s return policy is the cause for the subpar and damaged merchandise throughout the store. People can return worn items and get their money back. It’s really bringing the company’s quality down. As for the litter, shoppers are messy!


Wendy Betzler May 24, 2016 at 5:55 am

I called customer service yesterday re: 2016-1355-4022-140 placed 5-14-16. When I traced the tracking it said it was delivered 12/2014! So I called and inquired where my package was. Lady put me on hold, she didn’t realize I could still hear her but she told male supervisor she needed to contact ups and that I was tweaking!!!! She came back to tell me that ups had never received my order and looking at my order now 2 of my items were no longer in stock. Said she would have to credit my account and put the order through again. Anyways 23 min in total I was told only 1 of my 4 items were in stock. And it was buy one get one for a penny. So no penny one only full price for me. I told her to cancel the order please. I place an order of new work shirts only to discover I had been waiting for nothing. To top it all off I call to inquire and overhear Im tweaking. When in fact I had called Just to inquire. At no time had I acted out. Pretty disappointed customer here, all the way around.


KPWORK May 20, 2016 at 3:52 pm

The old JCPenney is back. Love the coupons, love the brands, love everything. Customer service at my location is outstanding. And I’ve never had a problem with online ordering. Thank you Pennies for the fun, trendy and affordable shopping experience you provide.


trena hines May 18, 2016 at 7:12 am

I bought one pair of Worthington pants in store, then ordered five more online on February 21, 2016. They are for work and get washed regularly. They have shrunk up! They are too short to wear in public now. They are the Worthington slim fit 816-3017 0109. What do I do now?


Louise May 1, 2016 at 11:10 am



Christine April 30, 2016 at 10:55 pm

I go to JC Penney quite often and there is associate at the JC Penney on Del Prado, Cape Coral, FL
name Victor he never ask me for my phone number for my rewards I say would you like to have my phone number to put in for rewards. He don’t ever ask if I have rewards I even noticed that while I am waiting in line he never ask any other customers that is not good they are missing out on getting there points for their next reward. He is not friendly at all either I tell him thank you have a nice day he does not respond back by saying thank you for shopping with us or have a good day. I do not ever want him to wait on me again he not friendly and does not ask me for phone number for rewards. I am glad that I remember to mention it to him so I can get my rewards


Nancy May 22, 2016 at 4:54 pm

That is because employees are told by the higher-ups not to mention rewards. They do not want you to use them. Nice, huh?


Quankeshia April 30, 2016 at 5:45 pm

I ordered a bra online on April 15th still no bra on April 29th the day of my daughters prom. The sales reps would keep me on hold for 20 min or so pretending to take care of the problem buy it was all a lie. I called all week and they claimed to ship out a bra express mail still no bra. They ruined one of the most important days of my daughters life and I will make sure that everyone is aware of their unprofessional attitudes and rude customer service


Melaniebriggs May 7, 2016 at 10:34 pm

Really it’s a bra? And it’s a prom. If you called all week common sense would have told you to go some where else?


Mrs Kile April 29, 2016 at 12:53 pm

Very displeased with JCPenneys! Purchased a online order was told it would be delivered UPS, so I gave my physical address … Only to find out it was send usps, so guess what it was returned as undeliverable, called JCPenneys and because I used a JCPenneys gift card they will not refund my money to a JCPenneys gift card or send me a check. They pretty much stole my money and won’t resend or re-order the original order. Very unhappy and will never shop JCPenneys again. Talked to 6 customers service agents , all rude and all unhelpful. Before this I liked JCPenneys but now if this how your treated I’ll never go back!


Taryn May 20, 2016 at 2:19 pm

I am going through that with an order I made…I found a better deal and they refuse to cancel the order.


Todd April 28, 2016 at 9:10 pm

I will never shop Jc Penny again. They totally messed up my on line order for my wife’s birthday present. Maybe you’ve fixed your storefront, but your online ordering is the worst. You don’t deserve to stay open any longer! Happy bankruptcy!!!


ina holiday April 28, 2016 at 11:35 am

I never shopped @ JCP until my realtor told me to go there for bed/bath items 12 years ago- I found beautiful bed sets with matching curtains garbage pails, even wallpaper molding, cups etc Some even had matching Shower curtains bath accessories etc-for in bedroom bathe!! I then shopped at JCP regularly for about 5 years until all that stopped..:( Please bring that back- x


Laura Jones April 27, 2016 at 9:18 pm

I bought a pair of St John Bay sandels in the hattiesburg ms store on March 25, 2016. They were on sale for 29.99. I thought I was getting a good deal but to my surprise one of them broke after only two weeks.i would have taken them back but I didn’t have receipt or the box the came in. Will not be shopping in the store again.


Saudia Armwood April 25, 2016 at 8:35 pm

I purchased a recliner on March 9th after three weeks without any updates I reached out to the customer service department they were unable to locate any tracking info and politely asked me to be patient after another week passed I decided to ask for a full refund which was processed on April 2nd too date I have not received my full refund and after several calls many excuses and no resolution I was rudely told by a furniture supervisor to take up my concerns with PayPal there was nothing they could do this has been the worst customer service experience I have ever had in retail so I will never patronize their business again just needed to vent I don’t expect anyone to care


Barbara Wolters April 25, 2016 at 11:50 am

This email is to complain about the Women’s dept at the Cottonwood Mall, Albuquerque, NM. I realy shop at the mall and upon entering the store, I immediately noticed that the women’s dept had been moved to the other side of the store.
I was looking forward to a nice shopping experience but what I found were racks of winter markdowns, piles of clothing on the tables, and nothing carefully organized as compared to where it was before. I also noticed that the dept selections has, yet again, decreased in size.
I prefer to shop for the Alfred Dunner brand in plus size clothing and there was only (1) rack. One four corner rack! Thinking the store had just moved the whole department and had yet to organize it, I was told it had been moved over 5 months ago. Standing in the asile, I looked over at the Misses dept and it was beautifully organized, the way it should be, which incourages shopping. You have a wonderful selection of Alfred Dunner online, but I like to try on clothing before I buy. So, needless to say, I will not be back. JCPenny seems to think that plus size women do not need a large department anymore.


T. Barnhart April 24, 2016 at 8:49 am

I usually enjoy shopping at the Erie location. However this past Friday night at the women’s counter was a different experience. Two young girls were working, but they were more interested in socializing with one another. We had to interrupt their chatter while ringing up our purchases to ask a question, they couldn’t work the register correctly, or apply a coupon. Two other customers in line with me made similar comments. One of them then stopped in the middle of my transaction to pull her hair up, apply lip.gloss, and check her phone.


Siobhan Garrett April 19, 2016 at 4:26 pm

wanted to make you aware of a situation that occurred at one of your Jcpenny Stores at 5050 E Ray Road in AZ on April 4, 2016 at 12:30PM. I walked into Jcpenny to return a pair of pants and once I completed my transaction I walked over to look at some other pants and decided to try them on. I went into the fitting room and the pants were too big so I went to get a smaller pair. When returning to the fitting room I noticed a lady was staring at me which I did not pay much attention to at the time. I entered into the fitting room tried the other pair of pants on, placed the pants that were too big on the return cart in the fitting room and proceeded to the cash register to make my purchase. Which your store cameras would show you. When walking towards my car a man aprochched me and stated come with me or you will be placed in handcuffs. He scared me because he was very close to my face and made me think he was trying to take my purse and then he showed me his badge. I asked what is this about, he said again, come with me or I will place you in handcuffs. At this time I’m very emotional, crying, embarrassed, scared and highly offended because I knew I didnt do anything wrong and was not being told what the issue was. So of course this is now really scaring me even more, because I still have no idea what’s going on. I go with him and the same woman that I noticed staring at me earlier on in the fitting room, into a back room. I then began to remember this same lady was not there when I left the fitting room. The man and woman then rudely went in on me accussing me of taking a pair pants. I said pull the video tape because I did not take anything. They kept saying they saw me take the pants and at this point I am calling my husband and sister so they could hear the conversation of these rude accusations. Then the lady said show me your purse which of course I did and she did not find anything. I’m still crying, embarrassed and frustrated again asking that they please pull the video tape so they could clearly see I did not take anything. They both continued to be very rude and accussing me of something that they still would not show me proof of me doing. NEVER once was I asked to show them my receipt or ask my side of the story. Because the woman who THOUGHT she saw this act, would have had to see there was a pair of pants sitting on that cart in the fitting rooms, WHERE I PLACED THE PAIR I COULDNT FIT. Finally the manger of the store comes and says you can leave. No, explanation of why, just that I can leave. I said now why if I am being accused of this horrible thing would you just let me go? I again asked to see the video tape showing me doing this. He said I can’t discuss it but you can go and I told him I want to wait for my husband, he then told me you can’t stay here, you will have to wait outside.
My husband had finally arrived and so we went back into the store to speak with the manger and security. They proceeded to apologize (because they had apparently seen the video by now AFTER HOW I WAS REPRIMANDED) and were actually surprised how everything had happened and said it will be taken care of. Apparently the person who viewed the video stated he is new and unaware of the situation. The manager then gives me a number for a Karen the district manager. I Also, spoke to Monica Sorenson which is the district manger and was told they will have all the names of everyone involved. Also, I reached out to corporate which advised me someone would call me, which NEVER happened. Monica Sorenson stated they would give me apology letter and 100.00 gift card. Which is not enough being humiliated, fasley accused , embarrassed and now nervous about going into stores because of being afraid I will be falsely accused. I reached out to a lawyer because of this and was told listed below are the things they did not follow in your store:
Never asked for my receipt
Never asked what happened
Never showed me the video tape
Not in the fitting room when I came out
Never saw me purchase the merchandise or return the pants in fitting room
If they would have followed these steps I would not have been detained at all. And would not be having this conversation


Kay Morrison April 18, 2016 at 12:42 am

My experience has been a very positive one when visiting JC Penny in St. Louis at Hampton Village Shopping Center. I live in the city and happy they have not moved to the county. Today I was waited by Kyle who I am writing about. He was so helpful, quick, knowledgeable and able to deal with multiple customers needs quickly and efficiently, he went above and beyond what is expected and did it quickly and friendly. He was the best. No I am not a relative but he stood out. I wanted to say to him if he was in school to keep going as he will go far. However, he may have been on Penny’s Management tract?? so I didn’t. Better not let him go as he was the example of a perfect employee for this job. Plea recognize him for his excellent performance on Sunday 17 April 2016 around 3:50pm


Letetia April 17, 2016 at 7:48 pm

Please permit me to detail a matter that JCPenney fail to show good faith and have cause me both emotional and financial stress. On November 27, 2015 I placed an order for a dining room set. The total cost of the item was $1186.00.

Problems with shipment

Around the fifteenth of December I was contacted by The MXD group stating the table arrived damaged, and they were returning it to JCPenney, and as soon as the replacement arrives they will be contacting me to confirm a new delivery date. I was contacted around the 21st and the item arrived in the Virgin Islands December 30th, however all I received was a table. I immediately contacted JCPenney Furniture, and was told every week for two months that the chairs will be delivered, this did not occur. I spoked to several individuals in corporate furniture who assured me each week the same thing. In an effort to pacify me on two separate occasion I received a credit of $125.00 waving the shipping fees.

Corporate Customer Relations January- March

After two months of no help and no indication of how and when I would receive the chairs I researched and found a number for your corporate office. At that office I spoke to several person until I spoke with an employee name Connie, who was the only person who tried and showed an interest in my case. The first attempt she made was to secure the chair from another store, this eventually did not happen for reasons unknown to me. As a result of JCPenney’s inability to fulfill the order I was offered two options either a refund or select another set of chairs, and the matter will now be handled by Furniture Escalation Department and the person of contact was Tasha.

Furniture Escalation Department

My first conversation with Tasha was very distasteful in that she thought I wanted unwarranted compensation and based on what she read I had already received my order as well two credits and she did not see the need for my call. That call was terminated and in tears I reached back out to Connie who then called her and explained the situation. Tasha called back apologized and attempted to assist me in selecting a set of chairs. The pair of chairs she selected according to her was comparable to the ones I ordered (web ID: 7965971). She was unapologetic and treated me as if I was trying to obtain to select chairs above the valve of the ones I ordered. After several heated and unpleasant discussion I finally settled on a set of chairs. I indicated to Tasha that due to the negligence of JCPenney and its poor customer service I would be stuck with chairs that do not fully match the color texture of my table, but I am prepared to overlook this due to my need and desperation after waiting for so long. Tasha made it a point of fact that I received chairs that cost much more than the ones I ordered, but failed to take into consideration the undue stress I incurred. Her attitude and mannerism in dealing with the matter was unprofessional and lacked customer friendliness. Other than stating, “sorry” her lack of compassion demonstrated she cared less about how a customer felt and experience in the process of conducting business.

My last and final request for Tasha was can JCPenney furnish me with a letter stating that these chairs are part of the unfulfilled order so that United States Customs in St. Thomas, United states Virgin Islands would not charge me additional import fees. She indicated that she cannot and refused to direct anyone to do so. I received the chairs April 11, and tried to explain to Customs but without the doXXXXent I was charged $204.00.

On April 17, 2016 I called back and had a discussion with her and after perhaps for the first time listening to my concern told me that she could have directed someone to write that letter but it too late and there is nothing she could do about it now and as far is she is concerned I was overly compensated by the chairs I received and that is it. I further indicated that I am going public with the treatment I received from JCPenney and she can help to avert it by first recognizing that they erred and compensate me for that additional $204.00 I spent. The hostility in her conversation led me to request the name and address of her supervisor, she indicated there is no one above her, I then asked, “can I have the contact information for the CEO or the management personnel above you” she refused and hung up.

Mr. CEO, I paid my bill every month even when I did not have the merchandise. I was antagonized beyond measure. Without the help of Connie, I would not have received the chairs. I am prepared to make this matter public, but would avert should in your capacity you recognized the error of your personnel and credit my account for the $204.00 I spent unnecessarily had someone simply doXXXXented that the chairs were part of an unfulfilled order. It is the least that JCPenney can do.

Please find enclosed the receipts in question
I await your timely response.


Raul Pedraza April 12, 2016 at 12:20 am

Hello, let me start off by saying that I really enjoy shopping at JCPenney they usually have great prices and decent customer service. But this time around that was sadly not the case. I am currently in the army and based out of FT. Hood Texas. I decided to meet my groomsmen half way in Arlington Texas were we would be looking for suits for my wedding that is being held in May. We found nice quality suits at JCPenney and decided to buy them. They did not have all the sizes we needed so we ordered them through the store. The cash attendant told us it would be faster to order them into the store rather then order them to my home. So we decided to do so. I was told they would come in between 5-7 business days. So I decided I would make another trip down the next weekend to pick up the suits and get all my guys together to get them altered. The following week i arrived and was told the suits had not came in yet and would be in the following Monday. I was pretty upset but decided to swallow it and the following week. So I did so again the following week and still nothing. I asked them to call the 18003221189 number to find out more about my suits they did so and insured me they would be in the following week. After wasting two weekends coming down i called the before the following friday. I was then told my suits had been there at the Arlington JCPenney for two weeks now and will be about ready to be returned. More heated than ever i called the store to find out what the problem was. I was told that they did not have one full set that they were missing a vest so it did not show up as delievered…. Then come to find out they no longer had the size i ordered for the vest. So i would have to order a size up and pay more money out of my pocket to get it altered. Which is not cheap. The end result was they would ship them to my house an they would hopefully come in by the end of the week i have still yet to receive my suits. God willing they come in by the end of this week or i will be requesting my full refund and will most likely never be shopping here again. I was told i would compensated a huge 10 dollars for the vest…


Hannah April 7, 2016 at 5:23 pm

My boyfriend, brother, and I recently went to the JCPenney’s at Kentucky Oaks Mall. My boyfriend found a pair of pants that he wanted to try on. We go to the nearest fitting room and my brother and I wait outside while he tries them on. When we walk out, we are ‘greeted’ to an employee yelling at us about how that fitting room was girls only. However there was no sign outside or inside telling us that these fitting rooms weren’t for boys and girls. She was very rude and her remarks very uncalled for, if she had come to us politely and told us, we would have went to a different fitting room. I don’t appreciate the way I was ignored when I tried to apologize or the way that this woman talked to my boyfriend and brother. I will take my business elsewhere.


Candace J. Gibson April 2, 2016 at 12:21 pm

JC Pennies SUCKS as far as customer service! They care nothing about their customers. No wander they are clsoing their stores…because they done give a damn about helping their customers with any kind of issues!!! All I heard was “UNFORTUNATELY”. And how can a payment jump from $25.00 to $98.00 in a month????????? REALLY?????? They don’t even consider that I have made double payments and have never been late with a payment…and am a disabled senior to help me in any way with the interest charge!!!! All their people can barely speak English as well….don’t know what the hell they are trying to tell me…except “UNFORTUNATELY”…….”UNFORTUNATELY”……”UNFORTUNATELY”. I have cut my card up and will no longer support JC Pennys by being a customer of theirs…there are too many other places to shop!!!!


Deborah Floyd March 31, 2016 at 10:54 am

I will never order online at JC Penny again. Did so for the first time on 3/25/16..ordered 2 pairs of shoes and 2 packages of socks for my grandson to be sent to his address out of state. Paid for 3 day delivery. Never received confirmation or any email. The socks arrived, wrong size. The shoes were not delivered. I don’t know if they will be since I never received a tracking number. I became concerned yesterday, that’s when I saw all the complaints on the Consumer Affairs. Never again. I told my son to send the socks back, along with the shoes if they ever get there. I will be checking my credit card bill and there had better not be a battle.


Jim Crawford April 7, 2016 at 11:16 am

Mr. Cooke,

I have a question for you. Why would any smart marketing company develop
a newspaper insert for JCPenney with 14 black faces in it and 8 white/spanish
faces? Blacks account for 13.2 percent of the population and you show 64 percent
blacks in your insert. That is what you did today, 4/7/2016 in the Florence, AL paper.

I do not know where you learned your marketing but something is wrong here.
You either are targeting the black population or you are some dumb-a** marketer
that does not know any better. Just think about how many readers will stop or
have stopped going into JCPenney stores. I know several. JCPenney will continue to
fail, just watch.

Jim Crawford


Tyson April 15, 2016 at 8:50 pm

I am beginning to wonder the same thing. Today, I went to a JcPenney in Conway Arkansas and was treated like dirt by an African American cashier. She mumbled something about white people to her fellow colleague as I turned to leave. I did nothing to deserve disrespect and am disgusted at the racist employee that was representing JcPenney in a bad way. I will just shop somewhere else from now on. Corporate was notified about this incident, and I hope something is done about it.


Cj May 6, 2016 at 1:44 pm

And the beat goes on. I went in for a schedule hair appointment in Lawrenceville, NJ and the salon was 80% color and 20% non-color. The stylist was a person of color who showed up 20 minutes late and was upset that I was upset that she was late. Her manager, Aneesha Nichols, another person of color came over to find out what was wrong and I explained the situation stating I did not have time to talk to her I just wanted my haircut. She dismissed me with ” you know what, we will not be servicing you today”. Then she called security to walk me out of the store! Hey JCPenney – who is paying for my time off and my humiliation by an ignorant employee? Wake up before your customers do, like me, and they stop shopping in your stores. Instead of a diverse workforce try to represent the community and be inclusive of all. Make sure your employees respect your customers regardless of the color of their skin.


John May 7, 2016 at 11:17 am

Dear Sir Jim Crawford,

Your comment has some racism in it and your mind is very narrow.
It looks like you have nothing to do in your life. The world is trying to move forward and people like you are holding it back. Find a hobby!!!
It is so sad to think that people like you exist and we have a lot of them.

John Mckenzie


Stephen Newnam March 28, 2016 at 5:19 pm

After trying for some time to open an account on line yesterday with no success, I went to the JCP credit card site, but was not able to log on. I had about $90 worth of clothes in my basket. The site just kept running me in circles. I have used this site to pay my wife’s credit card bill in the past!? I finally gave up and called the listed contact number. The woman I spoke to started instructing me on how to log on. When I told her what was happening, she asked me what browser I was using. I said I had a Mac and was using safari. She told me that was the problem and I had to us some other browser!!?? Guess we are the only JCP customers with a Mac! No wonder they are going out of business! I am no longer a JCP customer.


N taylor March 27, 2016 at 6:13 pm

I tried to resolve an issue online for JCP but ran out of space in the comment section so I called C/S Rep in the US who barely spoke English; as I asked for the address and phone number for the Corporate Office she became very argumentative as she informed me that I had to speak with her and that there is no number or address for the Corp. Office. I asked for her supervisor and she wanted to know why I could not just speak to the instead. I again asked for her supervisor and she again asked what for. I told her I had a complaint about her and she proceeded in asking me what was I going to say to her supervisor and I asked again for her to connect me to her superior and all of a sudden I am now on hold pushing 20 minutes…..


Sylvia March 26, 2016 at 10:53 am

Why are the models in JCP’s advertisements now mostly black or African American? Does JCP want people of other races and ethnicities to shop at JCP?


jessica March 25, 2016 at 6:59 pm

I had the worse experience at the north east mall location. Store appearance and selection is great,but please hire some respectful employee’s. I was there on March 22 in late afternoon. The cashier was rude and that really is an understatment. You could tell 100% she did not want to be there and did not care. I was purchasing some beautiful dresses and the employee handled them so roughly. Also, at checkout we had a problem that is too long to even write it all. I did not get her name but she was very young, short, african american,and looked like she was knocked up. Her co-worker wasn’t much better. That is a nice area and looks like it has a lot of store volume. I hope to see more pleasant employee’s in the future. Ive never experience such treatment at macys or belk. Get it together management!


jessica March 25, 2016 at 7:01 pm

I hope they pull the tape of this visit. I will have her associate number to provide to corporate if they care enough to address my compliant.


Kelly March 25, 2016 at 10:39 am

Your store at Spotsylvania towne center is the worst for customer service. I visited your store yesterday with my mom. The mall opened at 10:00, At 10:03 we had walked in (Doors obviously unlocked). We walked towards the front of the store where I saw there were associates having a team meeting. We didn’t want to walk through, and the doors to enter the mall were still down. We were approached by this lady who…the nicest way I could put it, walked at us similar to how you’d walk towards someone you were about to have a nasty confrontation with. She asked us abruptly, “Are you customers or what???” My reply… errr…. customers? (What the hell else would I be). She said, “How did you get in here, you’re not supposed to be in here, who let you in??” My mom told her we came in through the doors over there, what time do you open. She said 10 ( with some serious attitude). I looked at my phone…not watch, but phone and it said 10:03. She said umm…it is 10:03. She said no, its not, we are closed and you are not supposed to be here. You need to stay right here and DONT move. I had to have some serious restraint on this lady. I have NEVER been treated like a piece of crap annoyance in all of my life. Who the hell do your associates think that they are that they can talk to ANYONE like Patty did in Spotsylvania towne center??
I went to the cashiers desk where there were 2 ladies there. I asked if one of them was a manager, they said no, but is everything ok? We said no its not, we just got chewed out by some lady. They said oh….short haired lady? They new EXACTLY who I was talking about, so this obviously isnt the first time Patty came to work and decided to demonstrate her….customer service. They called for a manager…… she finally came.
This is the 2nd part of my problem. The manager came, I explained what happened. Her reply was, Oh I am sorry you’re having such a bad experience, you see, we normally don’t open the doors until after we are done with our meeting. I’m not really sure why this is any of my business, Your meeting should be done PRIOR to opening time….but I don’t manage your facility so whatever.
I told her, Look, I am a manager, and I would be utterly embarrassed if one of my employees treated customers like that. In truth, I would not have employees like that and I don’t. I told her that I felt that as a manager, she needed to know how her employee acted. But she seemed to want to have an excuse for Patty.
There is no excuse for that behavior. Patty sucks and the manager shouldn’t make excuses for piss poor behavior.
As we were leaving the store after shopping in the mall, The manager said to us “Whoa whoa whoa, ladies, I don’t see a JC pennys bag. (She was joking with us, trying to make light) but really???? I am fortunate enough to make a very good living and I will not put a single cent into your business with employees like Patty.


Rainie March 22, 2016 at 4:49 pm

I have been a JCP credit card holder for over 25 years. I have been a loyal and true customer and have purchased many items from you. I pay my balance off every month, last month I was ONE DAY late on my payment due to being out of town. I received a $35 late fee for one day – no grace period of even 24 hours. I find this absolutely ridiculous and in poor customer service. After so many years of loyal patronage you would think I would be treated with a little more respect. I am concerning discontinuing my account and will start shopping your competitors. I must say I am extremely disappointed.


Michael Goodall March 18, 2016 at 5:20 pm

We ordered a couch and love seat online, before we got them my wife changed her mind, I called to cancel the order to be told it had already been shipped to the local delivery in Oregon and that I had to be called by them to set up delivery first and at that time advise the delivery co. I am refusing the shipment and that the FULL refund would be given once they get the items back, about 2 weeks went by, kept getting automated messages on my voice mail that we would be contacted for delivery within 5 day, 2 more weeks went by and no calls, I call customer service again, the 2nd rep said she saw my 1st call noted and to hold while she contacted the shipper, she came back and told me the 1st rep must of sent something to them as they told her they already knew we were canceling and are in process and returning them back to the manufacturer, again a few weeks goes by, I call again, now my 3rd call, He st tells me he sees the 1st call noted but not the 2nd one grrrrrrrrrrr ! He calls shipping comes back and says they are on their way to our Portland Warehouse and you will get credited once they receive them probably 2-3 days, that has now passed, yesterday I get a bill from JC-Penny billing me for both pieces, I was livid ! This morning I get an automated call to set up my delivery appointment, WTF ? So, I hit the button to schedule and I guy answered with no personality whatsoever, I let loose on him about whats been going on, no apology or assistance offered, he simply said you will not be contacted again regarding this and hung up, so, I obtained the Corporate number on line and was transferred to customer relations and received voice mail to leave my info and they will call back, somehow I doubt it, I as with many others will NEVER buy ANYTHING from them again, on line or in store and will be having my credit card with them canceled, So, as of yet nothing accomplished , will update my complaint if anything changes


N. Hewlett March 3, 2016 at 1:54 pm


Purchase their (SUPPOSED) top end Sterns and Foster Bed set and within a few months it began sinking in the middle, and I am not some large overweight person. The store personnel were fine about the matter and willing to help. Sealy, whom makes the Sterns and Foster bed, replied to my complaint and just passed the buck (can) down the road and did not want to deal with it. The wife put pillows in the middle of the bed to keep her from rolling downhill towards me during the night, and eventually gave up sleeping on it for days – hoping the bed springs would rise again.

I contacted the customer service dept per JC Penny’s staff about my problem…. after chasing J.C. Penny’s customer service I finally got an appointment for a furniture person to come out and examine my mattress set. The Furniture Rep immediately looked at my Mattress and even saw visually how it was sinking in the middle. He took measurements, took photos, and did his normal work…. he told me it was defective and it reflected in his report to J.C. Penny Customer Service. I also took pics of my mattress which looks brand new.

After his report was submitted, J.C. did not respond. 2-1/2 weeks went by and I called the Rep and they confirmed the report was e-mailed to them and had copies of the sent mail (not being returned as undeliverable)….

J.C. Penny’s Customer service dept denied they ever got anything per Mr. Timothy DESPITE E-MAIL GOING THROUGH. Mr. Timothy was a very nice person on the phone and was willing to submit an e-mail to Ms. Margret (in the same office as him), however the Supervisor (Ms. Margret Bathke) was another subject. They were suppose to call me back in 1 hour, but that never happened.

The local rep submitted the report 2 times to JC and to its supervisor, a Ms. Margret Bathke at their customer center in Milwaukee, Wis. I was offered an exchange, upgrade, or refund. It was made clear to them from the beginning I wanted a full refund for the defective bed set.

Ms. Bathke on the phone was evasive on my direct questions, did not answer my questions, was “smirking (laughing) about the matter, and really did not care. This was one big joke to her and I was just another customer complaining.

Ms. Bathke told me someone would be scheduled to pick up the mattress, but would NOT give me a refund check until after the mattress was picked up and “return” to the warehouse in Southern Calif which could take days to weeks to ship.

Basically between the bed set being picked up and shipped I was looking at another week or 2 without any bed and this was not acceptable to the wife or myself. I paid cash for this bed set and wanted an immediate refund check. I asked them to FedEx the refund check overnight and they refused. I have a FedEx account and could have even paid for the return funds…. just to get them back, and not have it lost in the mail.

Overall, J.C. Penny’s is pathetic and their furniture is sub-standard. With the lack of care by Mr. Margret Bathke and her “smirking” on the phone…. it shows how un-professional they are. A further study about this mattress; I found thousands of complaints. Research revealed that Sealy (Sterns and Foster) is discounting this product line in lieu of a newer mattress in April 2016 due to the poor quality workmanship from Richmond, CA.

After our experience with JC Penny on this matter, the wife and I chose (NOT) to purchase another bed set from your company, and buy elsewhere. The lies by the staff in customer service, or the lack of attention, non communication (no return phone call), and also NO e-mail to me as Ms. Margret said she would send to me, the on-going delays in my refund….. I will never come back to your company.

It appears to me that JCPenny’s has a lot of internal issues and will most likely never get resolved in the future.


Kathy Mayhood February 29, 2016 at 1:47 pm

You had a great sale on Sunday….the penny sale, but when I went in the store I couldn’t believe the mess the store was in. Let me first start by saying it was the Stoneridge Mall Store in Pleasanton, Ca. Things were thrown all over…clothes tossed in boxes, and clothes all over the floor. I was so disgusted I put the things I found back and left the store. There is no reason for such a mess in store. Even sale days it shouldn’t look that bad. If you have to hire one person just for floor clean-up. I am a charge card holder and have been shopping at JCP for over 40 years, but I will not be back until I know your store has been cleaned up.


Liz February 29, 2016 at 8:10 am

I was very disappointed when I went to JcPenney on 2/27. I’ve recently lost weight and went to purchase new clothes. My first stop was intimate apparel to purchase underwear. Since I’ve lost weight and dont know my size I went to the fitting room to try a few pair on. The lady working gave me a dirty look and in a nasty tone said : “we don’t let people try those on.” I’ve worked for JcPenney in the past and our store let customers try underwear on. Macy’s, Victoria’s Secret, and Kohl’s also allow underwear to be tried on. I was so turned off byher attitude I put my items down and walked out without making a purchase. I then went to Kohl’s and spent over $300.
If JcPenney does not allow customers to try certain items on – fine. But your employee could’ve been a little less rude when she informed me. She simply could’ve smiled and said “I’m sorry… JcPenney doesn’t allow customers to try underwear on” and helped me find my size. A little politeness goes a long way.


Lexi Chrisler February 20, 2016 at 7:44 pm

When I visited your store to get some shoes, I was very displeased on the checkout guys service he took the shoes and literally RIPPED the tag of of them. And ripped of the sticker that was on the bottom. Which caused some sticker to stay on them. Plus, since he RIPPED the tag off, some threads are now hanging off. I love JCpenney’s but I was VERY displeased with the amount of respect he had for the shoes I BOUGHT. And it doesn’t matter if they costed $10. I still bought them and he does not have the right to do that


Brenda Sullivan February 19, 2016 at 11:02 am

I want JC Penny to know that you lost 5 shoppers with one return. I returned dishes that were a christmas present and followed your guide lines of being within the 90 days time frame. I did not have the receipt they were in the unopened boxes with the sticker that showed the date they were purchased. I asked for a gift card because i did need dishes just ones that were not so heavy. What I received was a slip of paper that stated “all future returns and exchanges for the next 180 days would be denied due to my returning items” I asked the sales lady why and she said because I returned so many things. I never returned anything NOT one time before this. I contacted TRE a third party agency who told me it was JC Penney policy so being as I knew I did not return anything else I thought maybe someone got my information and was using it. I filled out the form to get a copy of all of my returns. I received the paper and it showed 1 yes 1 Return to JC Penney and it was the dishes! How dare you insult customer like that! I have never been so insulted in my life, my entire family has since cut up all credit cards to JC Penny and will shop at Kohls from this day forward. Who ever thought that this was a good idea to insult customer should be fired, there is no excuse for this.


Nancy March 25, 2016 at 12:15 pm

I to know how livid you are because of this action. I too try to reset turn something the other day and I received a paper from the TRC or whatever it is. They said I was in the one percentile of all of their customers and my refund activities MIMICKED A shoplifter or A return abuser!
I was never so mad in my life I am not accustomed to, nor will I ever be accustomed to, being said that I MIMICKED A shoplifter. And the kicker was, the item I was trying to return was damaged, I stone was missing. As of now I have not contacted JCPenney headquarters I know better until I have calm down. I have a notion to tell them that THEY can pay off my credit card since I don’t need a credit card because I “SHOPLIFT” everything.
And while I’m on the subject of JCP, have you noticed a quality or should I say lack of quality? I told the girls that are local store they better start looking for another job because their quality is something now that you would order from China. I’m sorry China, your quality is better than JCP’s


Hilda February 12, 2016 at 11:38 am

I am 100% disappointed in JCPenney’s hair salon. I have a wonderful stylist in Overland Park Kansas, but I am going to have to give her up. The reason is because you charge too much for your hair services. I am a senior citizen, & I cannot afford $120 or more for my hair services. I am appalled that you do not have a decent senior citizen discount let alone any discount at all for people who are older than 65. I have never walked into a hair salon and walked out with a bill like I walked out with this week. Then I had to add a tip onto the bill. I do not know where JCPenney gets off charging what top name salons charge their customer. I understand that I had a quote senior quote silent. But come on, JCPenney’s? I won’t go back. I may never find another stylist like the one I had but I won’t go back and pay that kind of money to a JCPenney hair stylist. I grew up during the time when JCPenney’s was like Kmart. Have not gotten over that feeling. But now the Kmart of the JCPenney’s stores is charging what a top-notch salon would charge. I went to Penneys, because I thought I would be able to get my hair done for a little less than a top-notch salon. And boy was I wrong. When I go into the salon I am normally the only person they’re getting any kind of service. Do you think you might be able to figure out why? Maybe someday I’ll find my hairstylist at another salon. And then I will go to her again but I’m not going to JCPenney’s and paying well over $120 to have my hair done.


Shanti February 15, 2016 at 9:05 am

I agree! They keep raising their prices! I’m have a weekly visit with them and while I am not a Sr. It is still very expensive. They just went up 3.00 in Corpus Christi, Tx this is the 2nd increase a short time!. I paid 40.00 for a shampoo flat iron used to be 37.00. Plus I gave a 7.00 tip. If Cut and color it is 80.00 10.00 Tip not included! So I am spending well over 200.00 monthly! I can’t afford that anymore! P.S I am a nurse and still think this is too expensive!!


Cheap February 24, 2016 at 7:58 am

What did the $120 hair service include? Unfortunately JCP Salon has been sterotyped as a Discount Hair Salon!! I know for “Fact” that the Hair Stylist hired are not below Average, however, JCP can not keep Excellent Stylist because of their “Unfair” wages!! It’s more than a trickle down from the Corporate Office , Higher Cost towards the Customer’s, Low Wages for the Employee. Soooo, Where do you Think all the “Money’s” going?? Shame on You “Corporate” Hording all the Money, Enjoying you’re Beautiful Homes and “Lifestyle!”


P.A February 24, 2016 at 9:45 am

Same thing happened to me and I paid $150 for a hairstyle that was not completed as well as being insulted ended up with the flu from wet hair and the manager of the salon that was rude and disconcerning


carolyn coffey February 11, 2016 at 4:59 pm

I am very upset with JC Penny at this moment and wish to voice my complaint
s. Let me begin by saying I have purchased from your company for many many
years. However I am just not so sure about future purchases due to the way
I have been treated

I purchased 3 appliances last Christmas as gifts. When I did there was a $1
0.00 rebate on each one. I received it on three $10.00 cards, for a total o
f $30.00. I went this week to the Penny’s in my home town Boone NC I was t
old there is no money on the cards by the cashier. The cashier called over
her manager who began calling the card center. I ended up being there for 4
5 mins. which is ridiculous and I got no answers. I paid for my purchases w
hich I planned to use the cards for. Even the manger said it says on each c
ard they are good until 02/2016, he said that should be that you can use it
till the last day of the month. I finally told him I can not wait any long
er. He suggested I call the 800 number on the back. I did today ans was tol
d that the money had been deducted off beginning after 7 months. What a rip
off this is. You give someone a rebate then you take it back. I think this
is an insane policy which I was not informed about. I stayed on the phone
15 mins. to find this out and the guy was rude to me acting like it was all
my fault.

I feel the Thirty dollars should be returned to me this is insane. It is a
very bad practice and bad for business, when the card clearly states good t
ill 02-2016. Not even the manager in the store understood the card had to b
e used in a time frame so how is the customer to know, this is just a tric
k to keep their money.

I am so upset if this is not rectified I will not shop Jcpenny any longer a
nd I will tell others eveyone I know what a rip off the place is. I will us
e my hard earned money in other places if this is not corrected.

Carolyn Coffey
Banner Elk, NC 28604


LaVada Flahie February 10, 2016 at 8:26 pm

I’m very disappointed with my interaction with the billing department (that is if we can call it a department) I called as I had ordered on line 2 pairs of shoes. They didn’t fit so I ordered 2 more shoes. Then I took all 4 pairs to the JC penneys store to send them back and receive my credit. I only got 1 credit. I was on the phone for over an hour and 4 departments later. The billing department is broken down into 4 different departments and none of these departments can see the whole bill. billing so they could read my bill to me but couldn’t tell me anything about some credits had to transfer me over to orders to see what items was ordered. but they could only tell me my items and the date of order as far a a credit I needed to go to another department call credit something and they couldn’t see if any adjustments was made. Then I was sent to the credit card department and they can’t see only what is on my credit card but no credits. I asked for a manager as an hour and still no answer I was given Tina who said if she could not answer my question then my question would be rest and she was sorry she couldn’t help me. I truly think a billing department that can see all the bill and know how to read them is needed. All this run around is crazy and I don’t have time for this. JC Penneys needs to find a way to get this together before you loss a lot more customers


Hylton Turner February 10, 2016 at 5:24 pm

Dear Mr. Ellison,

I was in Virginia this past weekend attending the funeral of my sister and decided to stop into the JC Penney store #2370 to purchase jewelry for my wife for Valentine’s day. I was very impressed with the display and especially the price which was advertised special discounted 40-90% off with purchase over $100.00. The sales associate confirmed the bracelets in assortment of diamonds, silver and gold which were all on the same round bracelet display stand all marked down to $99.00. I decided to do something extra special for my wife this year (our 4th anniversary)and purchase four pieces (one for each year). The regular price was a little less than $300.00 discounted to $99.00. When she scan the last piece it was regular priced at a little over $500.00 (Silver Diamond Cuff Bracelet 1/4 ct. item #29540530110301. Before signing (credit card)I noticed the total cost and asked why the large total. The associate rechecked the ticket and noticed the Cuff Bracelet was more than the other jewelry. She acknowledge the advertised price but had to call the department manager to possibly override the price on the bracelet which I understood.

The department manager came and it was explained to her the situation and she stated she could not override such a large amount and begin to talk with the associate who had placed the jewelry on display. The department manager called Mr. Steven Quintana who identified himself as the store manager. As soon as Mr. Quintana arrived the associate who had put the items on display immediately begin to tell him I was trying to get the item cheaper than the cost. I was rather angry the only thing I wanted was the item at the advertised price. The department manager informed Mr. Quintana that was not the case. The associate placed all of the items on same display stand advertised at $99.00 and the associate was at fault.

Mr. Quintana’s final word after seeing the difference in the price of the item stated he could not take the loss and let me have it at the advertise price the only thing he could do was to give me 25% off instead of the 20% I would get by using my Penney charge card.

I was and am very upset because, 1. The associate (Caucasian) accused me (African- American)of lying and trying to get something underhanded. 2. I feel I should have been allowed to purchase the item at the price they advertised then change or correct their mistake. Not wanting to cause a disturbance or make a nasty scene I just purchased one diamond bracelet and a nice heart pendant which is nothing compared to what I wanted for my wife.

I would like to purchase the item at the store’s advertised price of $99.00 if possible. I can be reached at (913)486-XXXXX, hyltont@XXXXXXXX or Kearney, MO 64060

Rev. Dr. Hylton M. Turner


Sandy February 9, 2016 at 2:49 pm

How the mighty have fallen. For years JCP was known as the top of the department store chains. I was incredible disappointed with my latest interaction with JCP on line. I ordered a shirt , with a gift card. After I received the delivery date and receipt, I threw out the gift card. A few days later, I received a email that my order was canceled. I called JCP customer service. WOW, is all I have to say. Their customer service is so disappointing. The first man I talk to was rude, and chastised me for throwing out the card before I got the merchandise.Said he would file a claim, and I should get a check in 10 days. 3 weeks later, still dealing with customer service, waiting for that gift card. After 1/2 hour phone waits, The last lady I talked to was pleasant enough, but placed me on hold for 10 minutes searching the person I had talked to the week before. She said no one took my call. As if I was lying to her. At this point I should receive the gift card in the next two week. Not holding my breath. So sorry for your company JCP. You lost a long time customer. Your customer service and online shopping is very substandard.


Sheila Rose February 4, 2016 at 12:17 am

I had the opportunity to go shopping at the Oakdale Mall in Johnson City, New York. My sister had purchased a pair of pants for me as a gift and I needed to return them. I was credited the amount and went looking instead for ladies undergarments – specifically a new bra. I had the pleasure of meeting your Sales Clerk Debbie who works in the Ladies Department of that store. She was extremely pleasant and very cheerful. She sincerely wanted me to be pleased with my shopping results. Debbie spent at least 45 minutes with me helping me to find a bra that I would like, mine was several years old. I began to become discouraged because I really don’t enjoy shopping anyway but Debbie would not give up and continued to encourage me. She spent time picking out different bras that she felt I would like. She also investigated on the computer the many bras that your store offers hoping to find just the right one for me. I want to thank you for employing Debbie. She is a true asset to your business and I will definitely be returning to your store and I want you to know that I literally haven’t shopped in JCPenney for at least five years. Upon my departure she suggested that if I needed anything in the future to please come back and look her up and she would personally help me to select whatever I might be looking for on my next shopping trip. She literally made my day and I am the kind of person that if I don’t like something I will let you know. I will also let you know if I do like something and I felt that I should express my thanks to you for having someone as sincerely thoughtful and caring as Debbie available to help your customers. Thank you again,
Sheila Rose


Jamesbuddy February 2, 2016 at 5:51 pm

I have to complain about the salon in Turkey Creek in Knoxville Tennessee because they seem to be racist bias and homophobic not a good salon beware


donna February 1, 2016 at 2:46 pm

I purchase a black jacket with snaps on it, very dressey style I went to wear the coat and the snap came apart I only had it on for couple minutes…the coat was 100.00 bisou bisou michelebohbot rn93677 supplier74377-3 they have none left , also I still have the tag. This is terrible for the price I paid for this jacket/coat, could u email me and let me know what your going to do about this issue


Karen Tresler January 30, 2016 at 7:46 pm

Hi! I need to let you know how spectacular Betty at the crossroads mall kalamazoo Michigan is as well as the other co workers are. Yesterday I returned a watch i purchased online. It broke. I wasn’t happy. It was my birthday gift. I gave Betty crap. I was sure they were wrong in the amount refunded to our card. Turns out, I was wrong. Betty was so professional in the way she spoke to us. Remarkble. I was a butt head. I am taking her a bouquet tomorrow.


SEDONNA January 30, 2016 at 5:18 pm



susan raspitha January 28, 2016 at 2:37 pm

I’m writing to implore you to look into opening a JCP in Great Northern mall in Clay NY. Since the one in Shoppingtown is closing it leaves only one in Destiny mall, for all of CNY. Seniors can not navigate Destiny due to the size, and the lack of safety, and the north country is much closer to Great Northern. Most of us truly believe the mall could revive with you as a new anchor store! Please. Look forward to hearing from you.


Takeera January 27, 2016 at 7:52 am

Hey I order a jacket from jcpenney damn near 3 weeks ago and tried to get a new size.. They have wasted a tone of my time playing games!!!! Everytime they say they are sending one out the order gets f-ing canceled! Which is real frustrating and keep trying to give me money back on a damn gift card! No I gave y’all my money through a credit card so give me money back on it. I’m not shopping with them anymore!!! This was the worst experience of my life.


Judy Pleasants January 22, 2016 at 1:12 pm

I ordered two Chloe Rockers on line,. They were delivered in a timely time frame. The two men who delivered the rockers could not get the base on either chair. The screws did not line up with the drilled holes. My husband said he would work with trying to put them on. After several hrs and he could not either. We called and wanted the chairs to be picked up. We called on Dec. 28th and talked to a Lewis. He put the order in to have the chairs picked up. Said it would be the week of Jan. 4th. No one called for a schedule pick up. We called back on Jan. 6, 2016 and talked to a Portia. She said some one would call in the next few days. No one called. Jan. 12th same call talked to an Andrea. She said they would be picked up and to call after they were picked up so they could credit our account. No one called. Called back on Jan. 19th talked to a Coco she promised someone would call with in 24-48 hours she contacted the support group. Today is Jan. 22nd NO ONE HAS CONTACTED US YET. I will never ever order on line again and not sure I will ever use JC Penney for anything. Lie after lie after lie. I am sitting here with two rockers that do not work that need to be picked up and we have called 4 times and still no one will get back with us. I saw the CEO of Penney Marvin Ellison on TV last night saying they hoped to turn JC Penney around. I DON’T THINK SO. I will send a certified letter to the corporate office and certainly will tell all my friends what a horrible experience this has been and for them to shop else where. Seems JC Penney has communication problems.


Jacqueline Bowes January 18, 2016 at 12:22 pm

I bought the Cook’s programmable coffee marker around July 2015.
About 6 weeks later it just stopped working so I took it back and the sales lady
said for me to call customer service so I did and they said go back to the store and ask
for the store manager or LOD which I did and got another one and that one lasted about a month and stopped working so I took it back and got yet another one and it lasted 2 weeks and stopped working so I took it back.The floor manager said since I didn’t have the original sale receipt of 19.99 plus tax I could only get a 7.99 credit to use toward another coffee marker because at some point in the last 45 days it sold for 7.99.All I asked was to get another brand of equal or lesser value.She would not let me get anything but the Cook’s and after 3 that quit working I didn’t want another.You have a programmable Mr.Coffee for 21.99 and I would have been happy to pay the difference of 2.99 after my original 19.99.


Pleased Customer January 17, 2016 at 6:50 pm

I just want to tell you of a positive experience I just had with your customer service. I purchased online earlier today and then noticed later on that you had put out a new sale this evening. My husband contacted customer service and without hesitation was given the credit for the difference. I am sorry I had stopped shopping at JC Penney but after this experience, it will now be my go to store. I can’t wait to tell everyone about my positive experience! Thanks again!!!


Sandi Colosimo January 14, 2016 at 7:49 pm

To whom it might concern, I live in Price, UT and it was just announced that our store location is due to close. My age is 65. I want to express my concern in this matter. Our area really NEEDS this store. We really rely on it’s quality and availabilities on all levels. Customer service and family jobs will be effected as well. This area needs employment! Please advise. Sandi


Jill January 12, 2016 at 9:23 pm

I am writing to complain about the horrible customer service at the home department in the Poughkeepsie ny store . On Saturday I purchased the JCP home 50 piece Ashley dinnerware set .. The salesman Kenneth was wonderful it was very heavy and I couldn’t lift it so he carried it out to my car . When I got home and unpacked them 5 of the white dishes had. Black spots baked into the glaze. I drove back to the store that night. With only the 5 plates and my receipts. Because even if I could get all 50 items back in the box. I could not lift it . I just wanted to. Get replacements for the 5 defective plates . I was told by the sales girl that that could not be done unless I bring back the whole set . When I asked why she couldn’t just take the dishes out of another set and mark that set as damaged her and her managers response was there is no way we can do that . It would mess up our inventory . I did not want a hole new set . Suppose I bring that set home and I have same problem. Not to mention I can’t lift the box . They refused to exchange the plates . And I can’t even rerun them because the box is to heavy for me. The manager didn’t even come out to talk to me he just said no over the phone . When I tried to talk to a store manager they said he’s not here . Won’t be here till next week . This should have been a easy exchange and fix . Now I’m stuck with defective. Plates . And because of this experience I will no longer be a jcp shipper . To bad you don’t employ more people like the salesman Kenneth who helped me when I purchased the item. Thank you.

Sent from my iPhone


Sandy Gray January 10, 2016 at 8:09 pm

I emailed J.C. Penney numerous times to complain about some ladies intimate underwear and how they unraveled the first time I wore them, and they were NOT cheap. I used to work in Product Development for an Apparel Company and I know we always got back to the customer. You would think since economic times are not the greatest, they would get back to me as soon as possible to try and correct the situation. I work in an office and these intimates were ideal for work, however, now if they come apart after only one time. I wish J.C. Penney would contact me and make this right.


Carol January 10, 2016 at 8:09 am

I am baffled as to the manner in which JCPenney does NOT address customer complaints. I placed an order on 1/5/16; received all the items with the exception of one which they said was on back order but added they COULD NOT VERIFY PAYMENT METHOD! This made no sense as I had already paid for and received the other items. They ultimately cancelled the one item stating they COULD NOT VERIFY PAYMENT METHOD! Disgusted!


Johntonhobby January 8, 2016 at 3:36 pm

Hi I have a clothing line an was interested in talking with a representative of yours u can email me are contact me at 816433XXXXX my website is concept


Michele January 7, 2016 at 9:32 pm

First, to the person who left their bag in the store, jcp does have cameras (my mother used to work security there) so there is no reason they cant see what happened to your bag. Unless of course the store is like the maryland stores, and the employees are thieves! Then thats why they wont share the video.
I places an order to be shipped to the white marsh md store on dec. 25th- and it still has not shipped!! All items were in stock, so what is the problem??? Did Employees take my order for themselves again??? Yes i said again because it has happened before. Im done shopping at jcp. Its not worth the aggravation


Nenen January 6, 2016 at 1:58 pm

I lost my shopping bag on new years day inside JC Penney in Stree south point mall durham NC with some clothes purchased from JC penny and 2 pair of shoes from other store while walking the on shoe dept of JC Penney I had my shopping bag with me I put down on the floor while trying a shoe from display then, accidentally forgotten while went to clothing beside each other. After few minutes I remember my shopping bag and went back where I left and It was gone. I asked the sales clerk was assigned in shoe dept. if someone turn in lost shopping bag and she said she just came back form her break she didn’t saw neither someone turn in. I was upset already for what happened and I lost from my own accord and most salesperson are not very helpful even I spoke with manager we have to beg information to help me. Anyone can walked in there robbed them blind No person looking for shoplifter. My husband try to call over the weekends and asking for manager. Sadly they and they hang up us up over the phone very rude. JC Penney is hurting financially they cannot afford to pay surveillance camera person and most of the time No manager in duty. This bad experience I have felt don’t want shop JC Penney anymore. All we want to know if they can tell us what happened to my lost shopping bag from there surveillance camera just a little concern to make feel better but they act they careless. I felt they should help me as there costumer it was lost inside there store.


Wanda January 5, 2016 at 9:25 pm

Today, I received my order which included two bras that I ordered. Unfortunately, one of the bras was the incorrect size that I ordered. I ordered a 40D and was shipped a 36B. I called the 800 customer service number and was told that I would have to place a new order for the bra to be replaced. This is not my error and I feel that I should not have to go through such measure for something that was sent to me in error. I ordered a 40D bra Item FC124-8070Q and should have received the size that was specified and not a 36B. Where is this companies’ accountability? I got off the phone feeling as if I had made the error when in fact I know that it was on the part of whomever packed my order. I would thought that JCPenny would have shown accountability by sending me a return shipping label and my correct bra. I feel hassled and I do not appreciate the so call manager that I spoke to whom talk to me as if I was dumb.


Angela Rockstead January 4, 2016 at 5:30 pm

This last Saturday (1/2/16) I had a hair appt scheduled with Jennifer. I’ve been to her once before, as she was recommended by a co-worker, and I was happy with her, so I returned. When I arrived (on time), young girl at the front went to tell Jennifer, who brushed her off and shook her head “no.” Young lady came back and told me Jennifer was running late because she had just accepted a walk-in, and was already applying foil to her hair. Then asked if SHE could take my appt, or reschedule me with Jennifer for after 5:00pm. I told her I was not confident about scheduling a later appointment with Jennifer, as she obviously is not someone who honors her commitments. The three young ladies at the front were nice and helpful, but Jennifer NOT ONCE came over to address me (and she’s stationed right behind the young ladies’ reception area), nor did she offer explanation or apology. She left the young ladies to deal with an unhappy customer, and had no care or respect for me or my time. Terrible customer service.


Lupe martinez January 3, 2016 at 10:44 pm

I was at the salon at the Boynton Beach Mall and had a appointment at 2:30 pm with Latifa Boussolo. When I got there she pulled the receptionist aside and asked her question. Next, I heard her talking to a stylist name Jeff and asked him if he could take me because she didn’t feel good. He was booked solid and was in able then she took me to her chair and asked me want I needed done and walked away for about 15 minutes when she arrived back she told me she had another appoint coming in and was unable to do my hair and if I wanted I could wait 30 minutes for another stylist in which I proceeded to tell her I had an appoint at 230 and now it was around 3:00. She then proceeded to walk away again and never came back so I got up and walked to the waiting room for the other stylist. It was about 4:30 when she was finally was able to take me. The whole time I was sitting their Latifa not once had a customer come in. I think she might have be discrimating against me. Why else would she lie to me and the other stylist about her having another appointment. Then in the process of getting my hair done I was told that I needed to pay for my service because they needed to close the register. Which really upset me because I still was done and wasn’t sure I would like it. Then around 6:35 the light were shut off and I still wasn’t done with my hair. They were just about to lock the store up and we were still there. Meanwhile I had to leave withy hair not completely done but the sure did make me pay for the service


Annette Cillian January 2, 2016 at 2:25 pm

I drove 25 miles one way to your Cuyahoga Falls, OH. Location yesterday and 40 miles one way to your Mentor, OH location today to order probably in excess of $2000 worth of custom solar shades for my sunroom and in both instances I was totally ignored by the sales person in that dept. In both cases there was only 1 associate with the knowledge to help and multiple customers needing assistance. Neither salesperson bothered to acknowledge our existence even after directly speaking to them. Whatever happened to JC Pennys outstanding customer service? I would appreciate a call from the Corp office in response to this situation! I can be reached at 440-708-XXXXX


Iftekhar Ahmed December 28, 2015 at 7:36 pm

On Dec 28th, 2015 I was at JCPENNEY store at coral square mall. After finish shopping I was at the register of men’s clothing section. I was buying a suit jacket from J.F. company. I asked the cashier lady if she can provide me a specific bag for my suit jacket. She first said, she was out of the bags. When I asked her if she can check to see if they have any bags in the back, she said , bags can be provided only if I buy the complete set. I told her that , I bought the vest and pants already, she still refused to give the bags. I never experienced this kind of service in JCP. I would like to know the rules about it. Feel free to contact about it please. I would love to get feedback from you.


Iftekhar Ahmed


Yameka cales December 28, 2015 at 11:40 am

I have worked for penned for almost 8 years now and I make my sale goals in my Jewlery Dept. I get my care plans and for this company not to have there associates back when customers come in and have nasty attitudes then take it out on us and then want to complain on us to our supervisors is just ridiculous!!!! You all should have your associates back I bust my ass for this company and when customers lie on us and y’all believe it really pisses me off ! I make this company so much money with the sales skills that I have !! I will sue the XXXXX out of y’all if u ever fire me over a lying ass customer!! Check your sources first befor u choose there side. The customer is not always right my Ass!!!!!!


RAY J December 26, 2015 at 5:19 pm

I never really complian about much,but this really upset me!! i went to jcpenny to buy a pair of new balance sneakers, the sign said $29.99, under the sign there 200 boxes of sneakers!i tried on alot of pairs till i found the correct size, went to cash regerster with 3 pairs of sneakers to buy. the cashire says none of these are on sale , they were all under the sign that said $29.99, the sneakers marked $65.00 those are the sneakers that are on sale !,there were 10 boxes that had $ 65.00 on it,. those are the ones on sale!!!the cashier said, It says it on the sale sign on the botom left corner! it was very decieving, it was like bait and switch, so when i asked to speak to a manager, she wasnt very helpful, she said ill give you 20 % off, i was still paying $190.00 PLUS TAX for the the sneakers without the discount, READ THE SALE SIGN ON ALL JC PENNY SHELFS CAREFULLY BEFORE BUYING, I HAVE BEEN A CARD HOLDER FOR YEARS THERE , NOT NO MORE ! BUYER BEWARE


Kathy watson December 26, 2015 at 3:44 pm

I have no choice but to post this complaint, I have exhausted numerous attempts to get my issue resolved. back in late November the actual date the Saturday after Thanksgiving I returned a bed frame that just would not work in my home. I worked with the associate over the phone and they said that my refund credit on my debit card would take 7 to 10 business days. OK , I try to be reasonable. but after numerous attempts contacting the customer service department in Milwaukee ,I consistently received the same feedback that I needed to be patient and that someone will contact me within 24I cons. Well that has never. Well that has never has never happened. My last attempt was on December 23rd. I ask to speak to a supervisor as I was receiving the same information from the associate who I found actually quite rude telling me again that I needed to be patient now I would have said
we thank you for being patient and we apologize for this inconvenience let me see what I can do for you. No she just kept going on and on how I needed to be patient. I was not screaming or being rude, but I have been patient for almost a month and I have yet to receive my refund which is over $1000.00. Again I asked to talk to her supervisor, she had the nerve to say there is no supervisor in this area . of course I found that very odd. Everyone reports to someone. my point here is I have been treated very badly by a company that I used to love. This kind of treatment is not acceptable and JCPenney needs to wake up and do a better job of handling their life long customer because you’re about ready to lose one right now. I want my refund yesterday . Let’s get this resolved? Bad news travels fast.



Luis Varela December 25, 2015 at 8:42 pm

To whom it may concern,

I’d like to start off saying that I have never in my life taken the time to complain about anything before like this (especially on Christmas day) and hope that you will take the time to at least read this, but because of the recent experience I had with the JCP Store #2913-2 (5265 S. Calle Santa Cruz) location I will no longer be customer for your business. For Christmas I decided to purchase my wife a ring to replace her wedding ring, it was a 12CT Diamond Two Tone Gold ring. The purchase date was November 14th, the reason I ordered the ring early was because I knew it would have to be resized as my wife has small hands. The first attendant who helped us originally with the transaction was helpful and recommended we order the ring a size smaller online so that when we send the ring to be resized it wouldn’t be by much. One week later the ring arrived at the JCP location and we were given a call. My wife and I decided to go to the store physically so that she may try the ring on and so that she could get the exact sizing that she needed. Veronica was the attendant who assisted us with the re-sizing of the ring or so it seemed. She required that we initial a doXXXXent for their records so that the ring could be sent out to be resized. About 2.5 weeks later I call to see if I could get a status on the ring and was told that the ring is not there yet and that I should wait to be called instead. We waited with no phone calls, until the day before Christmas eve. That is when we decided to go to the store physically and see what the status on her ring is. A different person assisted us this time and told us we needed a slip which they give out when the ring is sent out to be resized. We pointed out that Veronica was the person who assisted us with sending the ring to be resized. Veronica instead made us feel like criminals as she questioned the fact that we did not have a slip. She repeated to us “Why wouldn’t I have given you a slip?”. We appreciate the fact she at least acknowledged the fact that she remembered us only because we brought our 5 month baby with us during both visits (I’m sure the receipt and my identification helped some too). After over an hour of Veronica and another employee trying to figure out what had happened we were told by Veronica that she had given the assignment to someone else, there was a miscommunication and the ring was NEVER sent out to be resized was the result of that miscommunication. My wife’s heart shattered, this was supposed to be her Christmas gift. At no point did a manager identify himself/herself to us or even try to make things right, which was even more surprising than the lack of responsibility displayed by Veronica. This was by far the worst experience we have ever had. The inconvenience to have to look for a different Christmas gift on New Year’s Eve I wish to not even get into. I hope someone took the time to read my entire message.

No longer a customer for your business,

Luis Varela


Marsha Sisemore December 24, 2015 at 8:23 am

A week or so ago my husband and I decided to go shopping at JC Penney’s Fayetteville,AR location where we received the most unfriendly and unprofessional service ever! My husband waited in the men’s department to check out for twenty minutes while one out of the three associates standing behind the register checked out the customers. He got tired of waiting and came upstairs to the women’s department and got in line. I found him in line and we waited only to be checked out by a girl who clearly didn’t want to be there,she never spoke to us except to tell us how much money we owed, she never smiled or acted even remotely friendly, so my husband told her never mind I don’t want to buy clothes from you and we cancelled the transaction and we went to find the store manager. We asked three different people if we could speak to a manager and they made us hustle around on a wild goose chase to find her instead of her coming to us. When we finally got to talk to her she acted like it was funny to her, she didn’t take it seriously nor did she make it right. My husband told her that we have had horrible customer service from her store for a while now and she proceeded to tell us how their stores scores had actually gone up. Naturally that made us both mad that she was not only not dealing with the problem at hand but she kind of threw that in our faces in a very unprofessional,rude kind of way that made it seem like she didn’t care how we felt nor did she plan on doing anything about it. We are very displeased with the store as a whole and we will never ever be back again. This right here is why JC Penney stores are shutting down.thank you for your time


cheri nelson December 23, 2015 at 8:05 pm

Please take off my previous comment. It was an email meant for corporate. I do not want my name and phone number all over the Internet
Please take it off


cheri nelson December 23, 2015 at 7:55 pm

Dear sirs:
This email needed to be long to include certain facts to get to an extrodinary employee. Please take the time to read it.

I purchased a bed from JCP in Provo Utah.
The regional representatives happened to be there and both of them helped me thru the entire process.
I am a senior citizen and I have not had a new bed for 27 years. This was a big purchase for me. I was grateful for the help they provided me.
I have always had good customer service until it came to ” where is my bed”

Delivery was supposed to be Dec 8. It came and went. I gave reasonable time for busy season. Then I called the 800 number given to me in the Pennys brochure
It was a NIGHTMARE. From then on.
I called on Dec 16. The rep literally told be she could not find my order. Eventually she did. Then there was no record of it anywhere in the transportation and delivery of my bed. She told me there was no record of any bed where it was or that it even existed. They didn’t have it in the system and after asking several questions, nicely on my part. She told me she would email the vendor . She acted very annoyed that had the nerve to be even a bit upset because no one knew where my bed was.
And indignantly said is there anything else I can help you with. Yes, help me find my bed.

So I waited due to she said they would call me.
I waited.
I called the store I bought it from and the manager there contacted the regional rep and the regional rep found out at least my bed had been made .

I contacted the same 800 number again Dec 22 and talked to another rep. The first rep had left NO NOTES. There was no record I had even called. She told me the exact same thing , she would have toContact the vendor I had to wait up to two weeks for a call. I explained I already went thru this and no one had done anything
By tHis time I think it would perfectly natural to be a bit agitated, which I was. When I asked her to transfer me to her supervisor, she told me she didn’t have one .
When I explained I’ve worked my entire life and there was no way that office ran itself, she said yes she did have one but she wasn’t there. When I asked when WOULD she be there she got very sarcastic and said” they work in commission and come in when they want, is there anything else I can help you with” I said yes, help me find my bed.
I’m sure your getting the picture.

I literally talked to 3 other employees with the exact same responses and attitudes.
I finally got an employee who was kind and understood why I was upset and she transferred to Lashondra.
You need an entire office of Lashondras. She could teach each employed on how to handle difficult situations.
Lashondra took the time to find my order, that it had been shipped from Seally. It was not in Pennys system. No bed. No order. No nothing in Pennys system of my bed even existing .
She emailed , then called to make inquireys. To make a very long story short. Lashondra made many phone calls. Kept me informed. Calmed me down. Reassured me she would find my bed that it may take a couple days. Reported to me each step of the process. Kept calling the shipping company. Stayed on it until she found my bed, that it had been shipped from Seally, it was at Pennys trucking company. Pennys trucking company couldn’t find it so Lashondra ordered a “dock search” and kept checking in the status. They finally located , then Lashondra checked that it was the correct bed and pressed for a delivery
Then pressed again for delivery when I got no phone call from the trucking company.

Well, today Dec 23. She called them again, found they had my wrong phone number , corrected that and again explained the urgency for my delivery
The trucking company called me today, scheduled a delivery date for Dec 28. We’re it not for Lashondra this would not have all come to fruition.

I had 5 of your employees tell me there was nothing they could do.
I had Lashondra do her job and be kind and go the extra mile.
I am writing to report to you on an extrodinary employee who without her help I would have cancelled my order. My son told me to cancel my order get ahold of the regional rep since I had her card and complain. Go to Costco and he would buy me a bed.
I told him I was sticking with Lashondra. Today this senior citizen, me, on disability with a bad back is getting a new bad because of one individual. Lashondra.

I do not know what system you have within your company of honoring a outstanding employee. Lashondra deserves something for her extrodinary customer service.
I am a retired Registered Dental Hygienist and believe good employes deserve recognition for there are so many these days that just want a paycheck

You are welcome to contact me.
I do not know Lashondra nor have I ever met her.
I would like to however to tell her thank you in person.

Very grateful customer

Cheri Nelson

Cheri Nelson

Cheri Nelson


Amanda December 22, 2015 at 9:41 am

I experienced the absolute worst customer service last night at your Brandon store. I was checking out upstairs in the children’s department. There were 4 girl cashiers, when it was my turn Josefina (Assoc: 0072) was the cashier that was assisting me. I had a $10 JCP cash (that I earned from past purchases), I had a $25 off $25 (that I earned from past purchases on black Friday), and I had a $10 off $10 that came in the mail. I asked Josefina if I could use them all in one transaction, and she said no. She did not give a reason, just no. So I said ok well then I will do 3 transactions. She again just said no that she can only do one and I would have to get back in line each time to do each transaction separately. She again did not give me a reason until I said that is ridiculous, I have never heard of this policy at JCP and she said it just started. Again, she was completely expressionless, cold, and unapologetic. I said so you are telling me I have to go back and stand in line, she said “yes, I can’t just sit here and keep checking you out.” (My thoughts to that were ok, so basically she is saying JCP does not want my business) I then asked for her store manager’s name, she proceeded on her walkie talkie requesting a manager. She literally stood there again expressionless, cold, and unapologetic and didn’t say a word while the other people stood inline. She refused to check me out for a second transaction. I informed her it was ridiculous that she is choosing to make everyone else wait. A store manager finally came I believe his name was Kevin; I proceeded with explaining to him what happened. He confirmed the new policy, and I explained to him that’s fine, but your employee could have provided much better customer service in explaining the policy. He just apologized and let her check me out one more time. I have never experienced this rudeness by someone that has chosen to work in retail, face to face with their customers. At my place of business if we treated our clients this poorly we would not have a job. After leaving the children’s department, one of the other cashiers rushed over to me and explained how long she has worked there and she has never seen a customer treated that way and talked to the manager about it as well. She spoke very highly of JCP and apologized for her co worker’s behavior. She was actually more sincere then the manager that came over. She also told me that she wanted so bad to jump in on the situation, but it was not her place to. She explained that Josefina is a seasonal employee and she is hoping she doesn’t come back next year. This all leads me to believe that this wasn’t Josefina’s first time treating your customers so poorly. I am not the typical complainer, but this situation needed to be told. As well as, maybe this new policy should be noted at each register, because I can guarantee you not every JCP shopper is aware.


Courtney Snow December 21, 2015 at 9:34 pm

Does this look like a girl’s pair of purple underwear to you??? Tell me why when I call your customer “service,” I’m told I HAVE to go to a store to give back these socks I never asked for nor ordered, AND you all are going to charge me PLUS SHIPPING to send me the right thing?! What kind of company are you running?? This is the week of Christmas. This was part of a present. And instead of apologies and making it right, the above is what I’m told?! And this is after half an hour and going to a “supervisor”!! Supervisor was Tonya eid: 7241 btw. So instead of an apology for my time, for YOUR FAULT, and that now I’m missing a Christmas present BECAUSE OF YOU ALL, I’m told I HAVE to give you people MORE of MY money and deal with terrible customer service and horrible company policies. I am posting this on all the social media sites and emailing your corporate, and I better be contacted about how you’re going to win my business back. Cuz I’m done with JCPenney right now. This is the most asinine thing I’ve ever experienced. #amazonhereicome.


anthony nickle December 21, 2015 at 7:14 pm

just wondering why afte several weeks, no response to my complaint about business practices was returned. its not very good business to screw the customer”””


Kim December 21, 2015 at 10:59 am

I WAS a JCP card holder since 1989. I recently went to do Christmas shopping at JCP and was told I do not have an account, yet I have 3 cards. I did not make my purchase at JCP and left the store. My account was closed for lack of use yet I was never notified that my account was being closed. I was told I can reapply. No I am not going to do that. I was a loyal shopper for more that 15+ years. Yet you go an close my account without any notice what so ever. The last 5 years have been hellish for me. I was very sick, both my sons needed surgery with medical bill well over $100,000 combined, I had to take my father off of life support and have had other family matters. Shopping was not a priority for the past few years. I had always had my JCP card and when I needed to run and get something I could. Not anymore. I am extremely hurt that I was a loyal customer for more then 15+ years. JCP was my second credit card I ever had and I my account is just closed with no notification what so ever. Well, I will not be shopping at JCP anymore. Kohl’s did not cancel my card so I will gladly give all my business to them instead. I wonder why JCP stock keeps going down. Oh yeah, you keep getting rid of your customers. As I also see from the websites there is no where to send a complaint because the email doesn’t work. JCP really doesn’t care about its customers at all. I am so done with them.


Keri wright December 20, 2015 at 7:39 pm

The worst experience ever!! We left during the middle of our session because we had to wait 2 and a half hours after our appointment to be photographed! !!!! The staff blamed it on online scheduling. The most horrible experience ever. We will never go back!!!! We have a 2 year old. And obviously he has not that much patience! We made this appointment for a reason…to have our pics by Christmas and before nap time!!!! We wasted 3 hours of our life to deal with this crap!! Why don’t you have an email for complaints! Honestly we r very nice people and yhis is ridiculous. Thanks because now we have no pictures to hand out for Christmas


Cynthia December 19, 2015 at 3:53 pm

How do you not have a way to email a complaint??? I had the WORST portrait experience this morning and spent $200 on pictures that I could have done myself. Please contact me for further info. I am extremely disappointed in the clear lack of customer service from jcpenney.


Bobbie Checketts December 19, 2015 at 1:15 pm

I’m writing to express my extreme disappointment with the service and products I recently received from JCPenney Portrait Studio. My family had an appointment at 5:20 pm for Christmas photos, but our session did not begin until after 6:00 because the studio was behind schedule. A courtesy call to inform us of the delay could have relieved much of the associated frustration, but instead my husband and I had to keep our toddler and 6-month-old baby entertained for 45 minutes until the photo session began.

Once we started, there were multiple delays because the photographer was also the manager, and she had to step out several times to address whatever issues they were having. Eventually, a different photographer attempted to finish the session, but by that point, our children were no longer interested in taking photos, so we ended abruptly. Our 10-minute session took 50 minutes, so it’s easy to see how they were so far behind schedule prior to our arrival.

I asked if we could return early the next day to finish the session when everyone was rested. They had an appointment available at 11:00 am, so the next day, I dressed the girls in their outfits and headed back to the studio. I arrived early at 10:20, and it was already chaotic. I was there for another several hours before I was finished and gone. It was simply not a good experience.

To prevent my time and effort from being completely in vain – and against my better judgment – I purchased the download to have the proofs sent to my e-mail, along with an order of Christmas cards. To say the quality of the photos and cards was disappointing would be an egregious understatement. Several of the backdrops in the photos are either curled on one side or wrinkled, and in some photos, the clip that holds the backdrop in place is clearly visible. It was so busy in the studio that I wasn’t able to closely scrutinize the pictures, but the deficiencies were very clear on my home computer. The clarity and paper quality of the cards is equally disappointing.

In closing, I’m simply requesting a refund so I can attempt to get reasonable quality photos from another studio before the Christmas season ends.

Thank you for your time,
Bobbie Jo Checketts


Christina Collopy December 18, 2015 at 3:10 pm

i placed an order on Nov 27 for Christmas gifts it is now Dec 18 and i did not receive all of my order and the tracking had sent to Ups on Nov 29 the update never changed past that so i called JCPENNEY to see where the rest of my order was and was told a week before Christmas that they did not have the boots i ordered now and it was a Christmas gift and now i do not have time to order another pair of boots. i was never notified that the boots that i ordered and clearly said in stock at the time and was charged for was no longer available.JCPENNEYS could of sent an email to let me know what was going on with my order so i would of had time to go ahead and order them from another store in time to receive for Christmas bad Management on the part of JCPENNEYS i will not order from them again and will continue to pay off my JCPENNEYS credit card and cut it up,, also i think the customer service 1-800 line was one of the worst i have ever seen i was on hold for 15 minutes and told to hold to let the girl check with UPS to see where the order was at and then on hold another 10 minutes until all of the sudden i was diconnected and had to go through the whole thing of calling back with another hold time of 25 minutes to be told they didnt have them what a mess and disappointment. lesson learned dont order anything from them again.


Ms. Stacey December 17, 2015 at 11:34 pm

Hello, I am hoping that the top dogs of JCPenny read this. There needs to be more cash registers at EVERY different department, not just a few central locations to check out with only one or two workers checking customers out and the long lines that wind into the isles. It is amazing to watch customers leave their items, me included on a shelf or at the register because we could wait in the long line. I know of several people that will go to our mall and sit outside of Pennys and not go in it because they say “there will be nobody to help you check out. If you do not correct this problem your profits will continue to decline.


Choice R Taylor January 11, 2016 at 9:07 am

I am a returning customer to your photo shop and I would like my money back. When I 1st brought my new born son 2 years ago we where treated like Roalty the background were changed my son had a rug to sit on and we had all types of props to make the photos beautiful. Yesterday at 12:50pm (noon) I took my new born baby girl 7 months old we where treated like a rush job and nobody else was there or even had an appointment after us. HER PHOTOS WERE ON THE DIRTY FLOOR NO BACKGROUND CHANGE I ALSO HAD TO DAM NEAR BEG FOR PROPS TO BE ADDED AND TO TOP IT OFF THE PHOTOS WERE HORRIBLE AND WE WERE RUSHED OUT LIKE THERE WAS A FIRE! MY SESSION TOOK 10 TO 15 MINUTES THEN OUT OF 20 PHOTOS THERE WERE ONLY 4 ALMOST GOOD PHOTOS JUST FOUR! WE WASN’T GIVEN GOOD INFORMATION ON PACKAGES WE HAD COUPONS THAT DIDN’T MEAN A DAM THING AND WE WAS RUSHED INTO MAKING A DECISION ON WHAT TO PICK AND WE HAD TO HAD TO PAY IN FULL ON THE SPOT WRITE THERE OR NOTHING! AND I’M A RETURNING CUSTOMER I WAS ASKED HOW DO I FEEL AND I SAID


Pamela Giteles December 17, 2015 at 1:38 pm

I should first state that I only used the in-home service because I couldn’t get anyone to assist me on two attempts in the local North Point, Alpharetta GA store. I ordered custom blinds in Oct – finally after MY calling them, I was advised they would install them this past Tuesday, 12/16. The windows were measured twice by the decorator and then on another day by installers back in October. Finally they’re here to install in DEC. and the blinds are the wrong size – they do not fit! The installers told me they phoned the decorator when they were here. 24 hours later I still had not heard from anyone. I called and left a message only to receive a nasty call from the “decorator” I’ve had to work with only left to be advised via voice mail that I should refer to my cotnract – that I can not cancel the order they’ve failed to deliver! Now approaching 90 days- this is a failure to deliver the merchandise and breach of contract. WHO can refund the money your store has had all this time I need window coverings! Your customer service should call me. Pamela Giteles


dan maisch December 16, 2015 at 6:45 pm

My wife is blind and needs your customer service for help when ordering over the phone. She has gotten some very good help from some of your phone personel, but it may take a few calls to get a person that wants to help her. One time recently when she called the person told her that you have a special department for her and was put on hold for 45 minutes before she finally gave up. Another time they say to go online to order. When she explains that she can’t use the internet they say to hold on and never come back. Other times after explaing that she is blind and will need help, they say hold on and never come back. Maybe you should have your employees work one day blindfolded so that they can understand what my wife and all blind people go through every day.


Teresa Neal December 13, 2015 at 1:54 am

I made several purchases just today to the tune of over $400.00. Upon returning home and getting the purchased gifts wrapped and ready to ship out I discovered that a security tag was not removed. I immediately telephoned the JC Penney in the Mount Shasta Mall and could not make contact with anyone in any of the mentioned departments. First of all the automated messages are barely audible and I was never given the option to possibly speak to a manager on duty. So needless to say I cannot wrap and ship these now and therefore they will not be delivered for Christmas. Considering it is a sixty mile round trip for me to I strongly feel that your company should somehow reimburse me for the time and gas expense I will incur due to your employee not doing their job and removing said security tags. I anxiously await your response!
Teresa Neal
Whitmore, CA 96096


Shannon December 12, 2015 at 4:00 pm

I have tried to contact customer service twice online for a return of 3 $48 defective pillows and the email isn’t working. I’ve typed this message out 3 times as well as tried to call customer service with no luck. Where are these people? Can someone please give me a valid email address to get an exchange? It shouldn’t be this hard to contact customer service – especially for the prices I pay to shop at JC Penny.


Lauri Smith December 11, 2015 at 5:38 pm

Today I witnessed a manager at the Oswego Ny store named David Parker berate 2 employees who were talking to a supervisor. He was extremely rude and from what I saw completely out of order. I immediately sought his name and left my purchases where I was and exited the store. I will not shop in a place that treats their employees with such disrespect. I waited outside for several minutes deciding who or what I should do when I saw one of the employees leave in tears. This needs to be addressed immediately. I will not shop there again.


Claudia Logsdon December 11, 2015 at 1:15 pm

Dear J C Penney,

I am writing to you as a long time customer who is very unhappy. I raised 7 children on J C Penny cloths and have bought furnishing and other items over the years. On October 3rd I ordered custom draperies from the store in Willowbrook, Houston, Texas. They said the order would be in no later than 5 to 7 weeks.
I called last month and was assured the order would be in soon. I have no draperies and I am a very unhappy customer. I want my deposit back. You have not fulfilled you part of the agreement as it has now been 10 weeks. Please help me with this as I am not getting anywhere with the store. As far as I am concerned you failed to produce the items I ordered and I am not required to wait ¼ a year in hopes of getting the product. I do not want the product now as it so late that I have family coming in this week and not draperies.

Sincerely, Claudia Logsdon
Spring, Texas 77379


Sydney Dunn December 10, 2015 at 9:32 pm

I am contacting JCPenney for a customer service complaint I would like to address. My husband and I shop at JCPenney very regularly. We went to the Greenville JCPenney location in the Haywood Mall on November 21 to purchase Christmas gifts. We were assisted by Michael, a store employee. He was wonderful and truly helped us find three perfect pieces of jewelery that evening. We purchased these items with a Black Friday discount, paid, and planned to return within a short time to pick up our items. We were given a receipt and told that when we came to pick up the items, we would just need to show the receipt and we were good to go.

This evening, (December 10, 2015), we went into the same Greenville Haywood Mall location to pick up our items. We were assisted by a sales associate named Jared. When we presented the receipt, he went to get the items. He was gone for quite a while, and when he came back, he asked if we had these items shipped off to be resized? We said that we did not; we just intended on picking them up. We saw that Jared went to speak to the supervisor on shift and then return to my husband and I. He said bluntly, that we cannot find your items and we have two options for you. We can either refund you the purchase price or attempt to locate these items in our store. My husband and I were completely speechless. These three items were very special to us and we spent a great deal of time in looking for them. We paid in full on the first evening we visited (November 21), and were amazed that somehow our items were nowhere to be found. I explained to Jared that a refund was not acceptable whatsoever. I asked to speak to a manager on shift. He explained to me that the supervisor on shift was Betty, and she was currently working with a customer in diamonds. Jared said to us, “She would come over to help, but she is working with a diamond purchase so she won’t be able to help you right now.” Again, my husband and I were baffled. First, we felt that a “diamond purchase” certainly came before our service. Second, this was a mistake on JCPenneys’ part, and we were told we would not be assisted at that time. I felt that this was an issue that truly needed to be addressed, so we chose to wait for Betty. My husband and I waited over an hour. During this time, we went in search for the three pieces of jewelry in the store. We tried our best to find the items that matched, and came up with our best options while we waited. Finally, Betty came to help us. She told us, just as bluntly, the items could not be found. She explained that it was a mistake on Michael’s part and that he did not fill the form out correctly, so these items had been sent back into the store for further sale. She explained that the 3 items we chose matched the price amounts on our receipt, and that we could leave with these items, but that there was nothing further that she could do. To be truthful, Betty seemed very uninterested and unwilling to work with us or show compassion in any way. We left with our three items that we found, and can only hope these are similar to the first three we purchased in November.
My husband and I have had nothing but a positive overall experience with JCPenney. It is where we bought my engagement ring, both wedding bands, and multiple jewelry gifts over our years togheter. Typically, JCPenney staff are helpful, compassionate and will go above and beyond what they are required to do. Tonight, we felt very neglected and umimportant to the JCPenney staff. We purchased items, paid for them in full- only to find they did not have them. When this was discovered, both Jared and Betty had no compassion or desire to help us with this. I understand that we did get to leave with some items, but there was nothing further that was done. We spent a lot of unneccesary time waiting around to come to a conclusion on what should be done. We came in expecting to spend 5 minutes and leave with our items, and ended up spending over two hours.


Delie Lingenfelter December 10, 2015 at 8:03 pm

I had purchased an expensive watch from a different company online. I contacted Kay Jeweler’s via phone to ask if they would size my new purchase even though I did not buy it from there company. The salesman assured me that they would which pleased me to no end. The next day after a hectic day at work I traveled 30 minutes to their store in a storm only to be turned down. Very upset by this as I was leaving the mall I saw the sign for JCPenny so I decided to call them to see if they could help. The associate that answered my call told me to come on in and that they would be glad to help. The young lady was having hard time so she asked her supervisor to assist . My watch was done within minutes…. at no charge! Thank you lady’s of the jewelry dept. in JCPennys in Peru Illinois! Job well done!!!!


jenny karetny December 10, 2015 at 11:55 am

Your company should be disgusted with your customer service as well as your discrimination against other religions. You should remember their are other holidays than Christmas being celebrated. I purchased two pairs of jeans last week for a Hanukkah gift this week. One pair arrived yesterday, and when I go online to check the other it says backordered which your company failed to notify me on. ANd then I check my bank statement to see that your company has decided to charge me twice for my half assed purchase. When I try to chat with your customer service she decided to tell me that i should have checked tracking sooner and would have seen the item backordered, and then starts writting in capital letters which represents anger and frustration. If I have to check that proves how unreliable your company is. This letter will go to coorporate office as well as NBC news. You need to remember that other hokidays are at this time and peoples purchases could be gifts and should be handled


Raven December 7, 2015 at 8:23 pm

Bought the most expensive mattress on the floor, more than $5500 before sale. Sales Rep for some reason could not order through store and ordered it on-line. When delivered the box springs were damaged, took about two months to get replaced. When doing replacement we noticed the mattress was defective, sewn too short and coming apart. JCP sent out Inspector a couple weeks later who after another couple weeks determined the bed is indeed defective. Now to get JCP to warranty the mattress they are demanding that I purchase a second mattress in order to return the first one. WHAT? I have to buy two mattress sets because they sold me a defective one! Stay away from JCP if you want a warranty on any of that expensive furniture! I’ll be filing a complaint with BBB.


Tina December 7, 2015 at 5:23 pm

I placed an order on Black Friday, for 5 towels, coffee maker and headband. I received my order today of coffee maker and headband but NO towels. I received a credit of $24.10. The 5 towels totaled $30.12, that is $6.02 difference. I called customer service, told the representative and she put me on hold. I was on hold for 12 more minutes. I then hung up, called back and waited, when the representative answered, someone was yelling in the back ground, she had to mute it, I kept saying hello, hello, then she said I am here. She listened, then explained that I would get a refund for it up to 30 days, I explained I had gotten a refund already but it wasn’t the right amount. She said it showed 1 towel was sent. On my invoice it shows none were sent. Talk about bad customer service all around. I expect a refund of the difference and respectfully decline any offers of discounts because there are way too many other stores out there to have to deal with this. Please let me know when I will get it. I also have to ask, why have the towels available on the website, if they aren’t!
PS. I tried to send an email through the website but you will never guess! The system was down and told me to try again later. Great customer service JCPenney.


Michelle L Pattison December 5, 2015 at 9:35 am

Well lets see this is my 6th attempt to resolve my issue. I have been a JCP card holder for years and gold and Platinum for years. This year alone I have spent over 1700.00 at JCP. My issue is I am not receiving my coupon booklets that is stated in my credit card agreement. While others that are not JCP card holders do receive the benefits I am suppose to get for spending a certain amount each year.

Is there anyone out there that can help me resolve this issue. I am disappointed in JCP, I have also suggested the store to friends and family. I will continue to shop because I love the products sold at JCP but feel you do not treat customers fairly and especially those that spend a lot of money in your store. My card has also been in good standing, so not sure why I am not receiving my special perks as a platinum holder. Hope someone sees this and can help

Michelle L Pattison
Cassadaga, NY 14718


Melissa Trinidad December 4, 2015 at 10:36 am

I purchased a groupon for the portrait studios to take some family pictures i was excited because my good friend takes pictures every year and i love them. We get there and get called in a timely manner once we get into the studio every goes downhill from there! she starts with family pictures which i figured she would start with the smaller kids seeing i had 18month old twins a 6 yr old and my teen.. But this is her job she knows best.. we start taking picture three pictures in her camera fails. Ok no problem she says she needs a new battery leaves returns and starts up again and Boom again not working she leaves again we wait she returns attempts to take another shot and no luck! this is now 25mins into our session, which should’ve only take that long to get all the shots we needed. Nope so now we have to move studios we go across the hall and start up again and two shots in again her camera doesn’t work but then she notices it starts working she starts up again and here comes her manger and interrupts our session to scream at her for taking out the transformer from the room and she needs it now! this is in the middle of our session when she’s finally making way now my kids are over it don’t want to sit still or even think about another picture. we got 9 shots, 9!! in the hour of somewhat shooting and out of the 9 two were decent and I’m being nice.. the pictures were nothing special she didn’t attempt to add props i brought in the gift boxes to get the babies to sit still she didn’t do anything . I am beyond disappointed and I highly doubt I would ever take pictures let alone refer anyone again. This was by far the worse experience I’ve ever had. Oh and you think you’re manager would’ve been apologetic to us Nope she basically said here’s three prints for free from the photographer not on Jcpenny behalf smh


Olga December 4, 2015 at 8:35 am

I went to JCP return items on 11/22/15 at Jacksonville FL and still waiting on a refund (December now). I spoke with 4 different associate and all telling me a different story. I’m very disappointed right now with JCP costumer service and associate.


Atoysha November 29, 2015 at 1:45 am

My husband and I shopped on Thanksgiving day of all days. We are headed out of the country and needed to buy gifts and other items. We leave soon and I started packing and discovered that a security tag wasn’t removed. This is unacceptable and an inconvenience. I am a full time student with finals coming. I really don’t have the time. I dont even live in the same city as the store nor is there a closer store. I now have to take time away from something else to do this. I expect to speak to a manager when I get there because this is now the second time this happened. A tag was left on my swimsuit in August and I had to stop packing to go to the mall

Oakland Mall, Troy Michigan


Win Heinrich November 28, 2015 at 3:18 pm

We have been collecting your snow globes ever since 2002. We are missing the year 2012 when you did the tokens instead. I notice today that there was a 2012 globe and would love to know if I can purchase the snow globe for 2012?

We hope that you will continue this very special promotion as it means a lot to our family.
Thanks and Merry Christmas to you all

Win Heinrich


Tom Bryant November 27, 2015 at 8:21 pm

Your service provided to me and my partner when we attempted to sign up for your wedding registry is below any type of standard I would think a respectable business would fine acceptable. My partner and I went into the location at North Point Mall in Alpharetta, GA on Sunday, November 15, 2015. First, I really do not think the treatment we received was because we are a gay couple. I think it is because of a basic lack of service skills on the part of your associates and the lack of realizing that some customers do not want their business broadcast for others to hear. We approached the customer service counter and told them we would like to register. One associate at the counter stated he would need to call someone to provide assistance. Not once were we welcomed or given any indication that the potential business our registering would bring to the store would be appreciated. We just stood to the side. After waiting, a man arrived to assist and told us we would have to wait further while went to get an IPAD. We waited another lengthy amount of time before he returned only to tell us the IPAD would not work. Additionally, the expectation was that we discuss our business in the main aisle in front of the customer service area with other customers listening. It is obvious that your associates are oblivious to the basics of customer service.
Since we had already selected our wedding bands at your store, we reluctantly went to the jewelry department to finalize the purchase. We asked to speak to the store manager who arrived to speak to us. We explained the situation and the manager offered the usual rote “we are sorry” statements. I suggested that she might want to go to Macy’s and act as a secret shopper in their registry area to get an example of good and respectful customer service. Never once did this woman offer to walk with us to the registry area to ensure that we received the service we initially requested. This was such an obvious solution and it simply did not occur to her. She did not attempt to offer a resolution. She finally just slipped away and went about her business. Her behavior only reinforcing to the associates in the jewelry area that bad customer service is acceptable. I do need to add though that the woman assisting us with the rings went out of her way to be professional. Perhaps the store manager should take this woman to lunch to learn about the true meaning of customer service.
I want to conclude that the woman assisting us with arrangements who suggested we register in your store is furious – not that it matters to your company. She told us she feels personally responsible for not checking out your store’s registry service before referring people. Again, I do not think this service was the result of our being a gay couple. It is my opinion that basic customer skills are lacking from the top down.


Frances teal November 24, 2015 at 2:29 am

I purchased two Orleans Table Lamps, they are a 3-way type, I can only get the lowest setting, I have to wiggle the switch about 5-6 times to get it bright, I would like J.C. Penney make it right with me , I bought them March 2014 , they’re not cheap lamps , and I think they should at least light up, not happy at all with them, they’re the most expensive lamps at JC PENNEY


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Delene Emick November 20, 2015 at 3:42 pm

I would like some assistance with a sofa I purchase for last Thanksgiving. We purchased the Friday collection of sofa and two chairs. The clerk offered us a warranty on the slip covers which we were not interested in, what we weren’t told is that was the only warranty with the sofa. I am very disappointed to say the frame has collapsed on the front and the sofa is starting to cave. This is not a sweater…I am not sure what I am to do with a broken sofa. The chairs are fine but I am SO disappointed that JCPenney has dismissed my problem. I am not sure what they expect me to do with a sofa that is just a year old. I would appreciate if a service tech could come out to repair the sofa and restore my faith in JCPenney. I was not asking for a new sofa, but to dismissed is not acceptable.


Angie November 19, 2015 at 11:06 am

I was shopping in the the women’s department looking at jeans on Nov. 18th, 2015, in the evening. I wasn’t asked if I needed any help nor even acknowledged. There were 4 or 5 associates more interested in talking to each other than helping customers. Not only did you lose a sale, but also a customer. It is really sad that JcPenney doesn’t care about customer service. It use to. I did buy jeans at another store in the mall where the customer service was excellent.


Aliyah Hoskins November 17, 2015 at 12:03 am

Dear Heads of JC Penney,

Thanksgiving has been known to be a family oriented time of the season for many, many years, and it has especially been one of my favourites while growing up. The mouth-watering smell of goodies escaping out of the kitchen days prior to the Thanksgiving feast; bringing memories back. Oh, but you can’t forget about the delicious iconic turkey that so many of us look forward to, along with the side dish of stuffing, and so much more!

On that special day you have the grandparents, aunts, uncles, cousins, sisters, brothers, parents over; so many people over that you almost want to hide because it’s too much! But the laughter, memories made, and time spent together is so worth it in the long run.

I understand Black Friday; retail thrives on that day. So many shop for whatever they want at a cheaper price and it’s a way that some families continue to spend time together. As well as getting a lot of their Christmas presents out of the way and later packaged for another family oriented holiday.

However, as of the last three years, you have made the corporate decision to begin opening early for Black Friday and thus the media have begun to name Thanksgiving Day, Black Thursday instead, because of other retailers following along with the times. The first year (2013) you went along with this horrid idea, JC Penney opened up at 8PM Central Time, though before, wanting your associates to be there hours prior, so they could make sure to be there on time as well as to do additional promotions for the pending sales. The next year (2014), because your company did well in your sales from the previous year, you wanted to make more money and made another decision to open up at 6PM Central Time. Then recently, news has spread that you plan to open up at 3PM Central Time this year (2015).

I get that you want to make more money, that you can take the time off to spend with your families because you do not have to be in the stores, but how dare you take this special time away from other families. Yes, you can argue how you are not forcing the people that work for you to work in retail, however not everyone has a choice of where they work- most times if they have a job they are thankful.

As a consumer, I am completely abhorred by how you are destroying time with families for your “smaller-chained” employees. JC Penney has been my favourite store to shop at for so many years. I like the styles that are offered as well as the prices that I tend to find. I go there every time that I want something new to spruce up my wardrobe and I shop there for presents for others. Yet, the continuation of disregard for your employees is putting a very bad taste in mine, as well as so many other’s mouths. I have boycotted K-Mart because of their inconsideration of their workers on Thanksgiving Day, and I will be extremely sad if I decide to do the same to you as well.

If not for the care of your consumers, think about your employees, the ones with families who cherish the time with their kids, or parents, or grandparents that will not be around forever. The times people spend with their loved ones, is cherished, and extremely needed when the world is being bombed and terrorized, and the loss of life is becoming a greater possibility every day.

I am not writing to a bunch of heartless, money-grubbing, robots. I am writing to men and women who have families of their own, who understand that every moment is precious- and is to be used wisely. Please take this letter into consideration and the lives and families of those who work for you.

A Concerned Consumer


Mickayla November 21, 2015 at 5:00 pm

I could not agree more! I am an employee at JCPenney and only 17 years old. I have to work on Thansgiving at 2:30 in the afternoon until 10:30 at night for “Black Thursday.” My family LOVES Thanksgiving, it is our favorite day of the year that we get to spend together, and this year I get no part of it.


Judy Ozmar November 16, 2015 at 1:32 pm

Last week I went to my local J C Penney store to purchase two items. I had checked the online price before I went. The two items were in stock, so I asked if I could purchase them at the online price. I was not allowed to do that. The associate placed the order online for me. The two items were put back on the shelves and the exact same items were shipped free to the store for me to pick up at a later date. This seems like an unreasonable way to do business. The company had extra work to do, the store lost a sale and I have to make another trip to the store. Who is benefited by this practice? Wouldn’t it make sense to honor online prices at your stores? Thank you for considering this.


Justin Childs November 13, 2015 at 3:49 am

Hello my name is Justin Childs. I am contacting you today because for about 5 years i have been waiting for the managers in sunrise mall in Massapequa. I have done the application so many times the system doesnt let me in. My friend also works there and was going to try to talk to the manage for me because i didnt understand why they had me apply for loss prevention then say again that they arent hiring. I feel like i need your help. Please contact me


M. Blecher November 11, 2015 at 3:21 pm

Email: Email JCPenney
CEO: Ronald B. Johnson
CFO: Kenneth H. Hannah
COO: Michael W. Kramer

Dear Mr. Johnson, Mr. Hannah and Mr. Kramer,
I was extremely shocked to be a victim of DISCRIMINATION and ANTISEMITISM at your JCP store located at the Mall at Wellington Green in Wellington, Florida. On Saturday, November 7,2015, I went to JCP at the Mall at Wellington Green to purchase items which I needed to decorate my home for Hanukkah. I was rudely informed by one of your sales personnel ,in the mist of a large Christmas department , that JCP does not have any Hanukkah decor nor will you ever supply decor for the holiday, Hanukkah. I was with one of my adult children who was as shocked as I was at this information and she suggested that I contact an attorney, social media and/or the news station in our area in reference to this strong display of discrimination and antisemitism.
Many people would have gone to social media, their local news station or an attorney to complain and report about the prejudice against people of the Jewish faith that JCP displays. I have chosen to speak/ write to you first. I am not looking for any gains from JCP but an explanation on why JCP practices antisemitism and discriminates against the Jewish holiday of Hanukkah. As a result, my adult children and I have cut up our JCP charge cards and will no longer do business at your place of employment.

M. Blecher


PRISCILLA November 10, 2015 at 5:29 pm

Oh how all these comments make me want to cry. I too have been the victim of abuse from this company. I have been a loyal customer for years. My payment record up to this point was pristine. Due to this company’s incompetence and negligence; a credit card (that i didnt ask for) was sent to my mailbox wherein it was promptly stolen and used for almost $2000.00. I didnt receive my statement and realized I hadnt paid my bill. When I went on line to pay it; I was informed it was closed due to fraud. There had been multiple transactions on this card in two different stores. Now, I am left with having to fill out a report and now I find that because I was late with a payment… payments are doubled. You know it was bad enough being raped by an unknown person who had a grand time with my card; it was even worse when J.C. Penneys is standing in line waiting to do the same. Need I tell you that I was never informed of the transactions until I called to make a payment? Need I tell you that not once was the person who had my card asked to show id? How interesting that the cameras on the days that it happened were changed out and the old discarded? Yes, shame on me for making a late payment BUT SHAME ON YOU J.C.PENNEYS FOR BEHAVING JUST AS BAD AS THE PERSON WHO STOLE FROM ME THE FIRST TIME. YOUR BEHAVIOR IS NOT ACCEPTABLE.


Megan November 8, 2015 at 1:12 pm

To whom it may concern

I am writing as a loyal customer who has been incredibly disappointed in the way a recent situation has been handled.

Let me preface this complaint by saying I buy ALL of my curtains for my home at JC Penney and have always had stellar service. I have recently had new windows in my home and was considering purchasing new custom curtains, But the recent event has made me question the integrity of the company.

Recently I purchased curtains and a rod for my son’s room (from the ORLAND park store) and had them shipped to me. In the shipment were two XL Columbia coats which I didn’t order. Being the honest person I am, I called the company immediately to which I was informed they would have to charge ME for a return package. I was advised on the phone to return the items (on my own time) to the store. I didn’t think much of it, but when I started to tell people of the error, I started to get mad! How did they know I live anywhere near a JC Penney?? Major inconvenience!!

I gave it serious thought and almost donated the coats to someone in need. But I decided to do he honest thing….I took them back and wasn’t offered anything for my trouble. So I took MY time, MY gas and MY energy on a Sunday to do the right thing. This happened at Macy’s to a friend and they got a full credit for the items. JC Penney didn’t even offer a thank you!! Then I asked for a receipt and got a ridiculous hand written paper from a manager (Enrique)!!

I’m horrified at this! I should’ve taken it to my church for someone in need!!!! It really makes me think twice about ever shopping here again!!!!!


Margaret November 7, 2015 at 1:13 pm

My son and I were handed coupons for $10 off a purchase of $10 today in your store and the store manager Kim Jones did not honor the experience and stated that since they were used previously there was nothing she could do.


Raine November 5, 2015 at 10:14 pm

We purchased a leather sofa from JC Penney. About 2 months later, the middle section sunk in almost to the floor. Penney’s sent out a tech who said they could repair it by inserting more foam in the cushion. We have no children and my husband is the only occupier of the sofa, and he usually sat on the ends of the sofa with the arms. We were skeptical about getting the same style so we exchanged it for another style. And this only gets better. We were told that it could take up to 3 months for delivery because this leather sofa was custom made. After two months, I called Penney’s to find out the status on delivery. Well, the original order was never taken because they couldn’t find it in the “system.” We had to reorder the sofa and wait another 2 months before it arrived, which was May 2015. In October, the middle section (again) of the sofa caved in and it sounded like the particle board frame was broken. We had to again deal with the incompetence of the JC Penney staff, where nothing is doXXXXented during any conversation so you have to start from the beginning and explain what happened. If you’re lucky, the hold time will only be about 45 minutes, not counting the times you’re disconnected and have to tell the story again. If this wasn’t our worst nightmare come true, it would be laughable. After weeks of being told different procedures from different staff members and holding and waiting to be called back, I got my bank involved. Capital One called on 10/7 and spoke to Dennis at JC Penney, 800-442-7902, ext. 221904. The conversation was recorded. Dennis informed us that since I had two bad experiences with Penney, that he would issue a call tag to pick up the broken sofa within 7 days and I would receive a full refund of $1,957.09 plus the $125.00 restocking fee to haul it back. Dennis said the full refund would be credited back when the sofa was returned to their warehouse, which takes about 7 days. This entire conversation was recorded by Capital One. The next day, 10/8, I received a call from Ed at the same number Dennis called from, 800-442-7902. He informed me that a tech would be out to inspect the sofa so they could do the repairs. I told him that’s not what was agreed upon with Dennis at JC Penney the day before so I told him to cancel because we were waiting for someone to pick it up. No one from JC Penney came to pick it up so I called Capital One again. They called JC Penney and was told that the standard procedure was to send a tech to inspect before hauling away the defected sofa. Today, 10/21, a tech arrived and took pictures of the sofa. He said that JC Penney does not give refunds, only exchanges. I told him that’s not what was recorded with Dennis at JC Penney and Capital One. The tech took photos. The middle portion (underside particleboard frame) of the sofa was broken in 3 pieces. The tech said that someone will be contacting me within 2 days. I asked him to put in his notes to JC Penney that I was promised (recorded) a full refund including restocking fee. The defected sofa was picked up today, so let’s see how long it takes Penney to refund my money. I have since filed a claim with BBB. If you’re looking to buy a sofa from JC Penney, you’ll probably find better quality at Goodwill. I have never known a company where every person I dealt with is a complete idiot. Don’t even ask a rep to transfer you to someone at a higher level, because he or she doesn’t exist.


Delene Emick November 20, 2015 at 3:52 pm

I too am having issues with a sofa, this one was to be Made in America, which is why we purchase the sofa and two chairs. I understand furniture wears out but don’t treat us like idiots, this is not our first furniture purchase. I am truly sad they will not stand behind their products.


len November 4, 2015 at 7:25 pm

Does leaving a comment here actually do any good? Consumer complaints published Online against JC Penney, or any other major retailer, does not impact the corporation. No one here should expect any type of response from them, let alone a favourable one.


Delene Emick November 20, 2015 at 4:30 pm

I am hopeful you got a response and I am not totally wasting my time.


Michael October 31, 2015 at 10:21 am

My wife and I stopped by Jcpenney Friday to pick up some pants that we needed for dinner that night. We haven’t been to a Jcpenney in over 3 years do to so many bad experiences with coupon policy changes, store staff being rude and coupons not being accepted. We were in quite a rush do to our work schedule and we thought that we would give you all another try. We now know why we hate Jcpenney, you all had signs everywhere in the store that displayed take an additional 25% off the lowest ticketed price. We were were excited thinking that Jcpenney has finally went back to their roots of great deals with none of the fine print BS that annoys the crap out of everyone. Wlle also had a coupon for an additional $10 off on $25 or more spent. As we made our way to the register there was a customer that couldn’t use her coupon due to the 25% already being taken off. We thought that we misunderstood the lady and continued to wait to get our clothes we had over $150 in our hands, naturally getting more than we came in for, the couple behind us also were confused about the lady being told that they could not use her coupon with the sale as to no makings on the sign stated that you could not use any coupons. As we finally got to the register and rang up to $151 and some change we asked why didn’t we get the additional 25% off she said that it requires a coupon which we didn’t have. So I went and grabbed the sign to show them that it said noting about a coupon. She preceeded to argue with me telling me that we had to pick which deal we wanted. I was getting mad and the couple behind us said they quit shopping there due to the misleading adds and in store postings, as did we. The couple put their stuff on the counter and said “we will get ilour XXXXX somewhere else, this is bullXXXXX”. After the foul mood the staff put us in we on got 2 pairs of pants and left the rest there on the counter. We will not return to your store either, that is 3 separate purchases totaling over $400 that you all lost in about 10 mins if you all can’t figure this out then Jcpenney will be out of business before we know it this explains the mutiple store closures across the country. This is sad this used to be our favorite store to go to. We were in Huntsville, AL.


I thought I was a Valued Customer October 30, 2015 at 10:43 am

PLEASE PROVIDE ADDITIONAL TRAINING FOR THE EMPLOYEES/MANAGEMENT @ JCPENNEY GREENVILLE, MS!!!!! THEY NEED TO LEARN TO GO TO THE JCP.COM WEBSITE.. THEN TRACK YOUR ORDER… PUT IN THE CUSTOMERS INFORMATION..IN ORDER TO PROCESS RETURNS…ETC… First and foremost the line was too long at the main entrance near lingerie. Second, I tried to avoid the line by going to a register near jewelry by the plus size section but the old lady said she doesn’t return online purchases they can only be returned at the register I just left with the long line. Keep in mind she didn’t have any customers and she didn’t attempt to pull any from the other counter to bring down the line. Third, after waiting in line for more than 15 minutes I get to the salesperson everything thing is fine until she tries to process my last return, she ask the lady behind her to help. I ask for a manager and she tells me that the lady is a (mgr). The lady (mgr) takes too long to respond so I ask her to call for another mgr and she tells me that this lady is the only one that can resolve this issue. The mgr finally turns around and says It’s been over 90 days without keying anything in or looking at the register. So long story short the incompetent b*t*h doesn’t know what she’s talking about and needs more training. I had to leave w/o returning the item. Get it together JCP Greenville MS!!!!


Kimberly Rathbun October 30, 2015 at 5:25 am

I made a purchase of two rugs on line from jc penney via PayPal on 10/24. The money was withdrawn out shall I day “pending”, thereof like every single other on line transaction I assumed all was good. I wake up yesterday, check my bank any and I’m overdrawn by over $200 because jc penney also charged me individually for each rug again on 10/28, the day they delivered it without refunding the original pending amount I already had from 10/24….thus I pd double for two days. This resulted in 7 overdraft so far and when I spent three hours on the phone with various customer service reps, and many different stories of why and whose fault, jc penney is blaming PayPal. I will be contacting corporate and BUYER BEWARE IF YOU BUY ON LINE!!!!!!


Cheryl October 29, 2015 at 4:26 pm

On Saturday, October 24, 2015 I had an 8am hair appointment with the JCP salon at 3000 Dunn Ave. #25 in Jacksonville FL. Ten minutes to 8am my stylist attempted to gain access by ringing the bell provided as well as calling the necessary numbers to contact those in charge of opening the doors at 8am. Ms. Eleanor finally answered at 8:10am and said she will be downstairs in two minutes. I recognized Ms. Eleanor from my other 8am appointments in which she failed to open the doors on time. She offered no apologies for her tardiness. When I expressed concern for the salon opening time she offered this response…when I am in the money room opening the door is not a priority. I replied, so the customer does not come first? It is my belief that if a business advertise an opening at a certain time then that business should have it’s doors open at that time regardless of bells, phone, or money room responsibilities. It is my opinion that money room responsibilities should be handled prior to the 8am open time. The staff at this store need a refresher course in customer service. It needs to be clearly understood that this is not the first time I had to wait for the store to be opened on time. It needs to be clearly understood that I am not the only customer who had to wait past opening time. It needs to be clearly understood that money room responsibilities are a direct result of having paying customers like myself bringing our business and referral business to that particular location which allow you, Ms. Eleanor, to remain employed.


Anonymous source October 24, 2015 at 11:47 pm

I am extremely pissed, i ordered a dress online & not even 8min later after ordering I get an email saying it was unavailable. How could they possibly have my card details in the system when there wasn’t even a damn dress available in the inventory!! then later on I checked in one of my local stores and found the dress. I put it oh hold and came to pick it up the next day. Then they LOST my damn hold!! They didn’t even offer to help me find it. Then I came back the next day to ask again about the dress and still it was no where to be found, then I peeked around and found it. How could they possibly lose my dress like that? I’m dissapointed. Not only was the customer service terrible, the online system sucks just as much. However the misery doesn’t even stop there, because after I found the dress and purchased it. The next morning they charged my card for the online order that they say wasn’t even available! I called customer service and was livid!!! They went on to say that it only charged my card when it ships but apparently the charge was a mistake. What in the hell is this foolery? Seriously, this company and it’s employees are terrible! Absolutely terrible.


Mary Birge October 24, 2015 at 2:14 pm

I went to JCPenny yesterday to get two vests on sale for $19.99 each.They were in sale paper for buy one get one free but the cashier said they weren’t on the sale paper and they didn’t have any sale papers in the store so I came back to Glasgow and hunted my sale paper.Went bac to Bowling Green this morning took my paper with me and the manager said they had the wrong price on them and we would have to pay $42.00for two instead of $19.99 for two.These were to be store busters.The sign for $19.99 was gone.This is false advertising.Thats why JCPenny is losing customers.I drove approximately 160 miles in two days just to shop at Pennys but not again.Unsatisfied customer.


Payge October 11, 2015 at 2:39 pm

2 days ago I went into the jcp salon in mn where their master stylist choped my hair off . I had a picture that I went through with the stylist and told her that I did not want to lose any of my length she told me that she wasn’t going to wash my hair because she wanted to make sure that she didn’t cut too much off so she misted instead. We combed my hair out and I showed her the exact amount that I wanted cut off and told her no more than an inch at max! I already had existing long layers in my hair and told her that I wanted no hair anywhere near my shoulders . She knew I was nervous and tells me as she makes the first cut “now don’t freak out ” and chops off over 3inches of my hair in one cut ! I now hair hair up to my shoulders its uneven and she chopped the top of it so now my hair is constantly in my eyes . I have naturally wavy hair and I have an afro when it dries because its so short. With no exaggeration it will now take my hair a year and a half to two years to grow back to the length it was . I was devastated I got into my car and cried. I don’t know how someone with so much experience could do something like this . when I called to speak to the salon manager she tried to make it seem like it wasn’t a big deal . they offered to have the same stylist re cut my hair ! Are you kidding ! You want her to cut more of my hair off ! Obviously they do not care .I told the salon manager that I wanted extentions put in because literally I am in tears every time I look in the mirror I cry. My hair was very important to me. I am so dissapointed. Why wouldn’t you try to fix your mistake ?


Catherine McCrann October 8, 2015 at 7:23 pm

I have been a loyal customer for over 40 years. On Labor day weekend, after tirelessly searching the web looking to find some furniture for my home, I chose and ordered a leather sofa from your website. I was extremely happy with my choice and price from your store . Then on Tuesday after Labor day, I was contacted by your colleague and I was informed that the sofa was sold out and would no longer be available. Needless to say I couldn’t go back to searching other websites , since the Labor Sales were over.
Then October 4th I was shopping again on your web site and discovered the same sofa (leather possibilities Roll-Arm 82″ Bisque Color) was available for $1599.00 but the exact same sofa I previously ordered on clearance for $748.50 was not? Thank you for $25.00 gift certificate I received on Sept 9th. This issue has been bothering me for several days. I feel very sadden and angry that you have dishonored your sales event to a loyal customer.

Sincerely Catherine McCrann

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Amy Gerald October 3, 2015 at 2:34 pm

I went in to JCPenney at Cross Creek Mall this morning trying to exchange a pair of Arizona jeans for the right size. They were a birthday present so I didn’t have a receipt. I got another pair in the right size and went to the register. The cashier told me without a receipt I would only get a $10.50 credit and would have to pay the rest. I told her I just wanted an even exchange for the right size. She said she couldn’t do that without a receipt. Never have I had this problem with your store before. I have 3 kids and shop at JCPenney regularly. I asked for a manager. I went upstairs to the managers office and when she came out I couldn’t believe how unprofessional she was. First of all she had on blue jeans, sneakers, and a sweatshirt. All of the other employees were dressed up and I would think being a manager those standards would apply to her too. After I explained my situation to her she said without a receipt she couldn’t even verify that I bought the jeans? I have never found jeans in your store for $10.00. She said the cashier did the right thing and that if I could find the receipt she wouldn’t have any problem exchanging them for me. I don’t think that I should have to go back and ask the person that bought me the jeans for the receipt just so I can exchange them for the right size. I could understand if I just wanted money back or something else entirely but for the very same product I shouldn’t have to have a receipt. In my opinion this isn’t very good customer service. I might just need to find somewhere else to shop besides JCPenney


Kat October 2, 2015 at 5:10 pm

I have been with JCP since 1985 and now since they sent a new card, I lost my stability on my credit report for old cards. I am so disappointed that JCP didn’t take that in consideration before they go into new cards. I no longer want to be involved with JCP anymore. Sorry JCP, you really screwed me over!!


Debbie October 2, 2015 at 5:10 pm

I will never shop at the store in Louisville Ky again you have one of the the worst managers I have ever meet. I believe here name is LeeAnn you need to do something about her.


Carol October 1, 2015 at 1:57 pm

I am just your average everyday consumer who has always loved Penney’s. I tried to find other contact information but this isn’t really a standard customer service issue. I do hope that this will get into the correct hands and that maybe someone starts taking notice. My problem is that I can no longer find normal clothes at your store.
As for me I am 48 years old and just wants simple comfortable clothes, not cut off jeans or shirts with slogans or sequins. I need clothes that look nice but are simple and comfortable.
A real nuisance for me is that my 11 year old daughter needed new clothes for school. Typical everyday problem for most families in America. Maybe your buyers are not aware that schools have dress codes? I feel I can say this because I have recently moved from the northeast to the southeast and still the same dress codes in the schools. No cutoffs, no showing midriffs, no deep v-necks, no tanks, and shorts need to be mid-thigh or below. The pants for girls can not be skin tight or made of spandex.
So yoga pants are out. Have you shopped in your own store for this? I am not talking about private schools, they have it easy – uniforms, but everyday ordinary public schools. Please talk to the buyers and bring back everyday clothing.


Carol October 1, 2015 at 1:52 pm

I am just your average everyday consumer who has always loved Penny’s. I tried to find other contact information but this isn’t really a standard customer service issue. I do hope that this will get into the correct hands and that maybe someone starts taking notice. My problem is that I can no longer find normal clothes at your store.
As for me I am 48 years old and just wants simple comfortable clothes, not cut off jeans or shirts with slogans or sequins. I need clothes that look nice but are simple and comfortable.
A real nuisance for me is that my 11 year old daughter needed new clothes for school. Typical everyday problem for most families in America. Maybe your buyers are not aware that schools have dress codes? I feel I can say this because I have recently moved from the northeast to the southeast and still the same dress codes in the schools. No cutoffs, no showing midriffs, no deep v-necks, no tanks, and shorts need to be mid-thigh or below. The pants for girls can not be skin tight or made of spandex.
yoga pants are out. Have you shopped in your own store for this? I am not talking about private schools, they have it easy – uniforms, but everyday ordinary public schools. Please talk to the buyers and bring back everyday clothing.


Evelyn September 29, 2015 at 7:27 pm

Why is returning something so difficult?
I shop in other stores and without receipts I’m still able to do my return.
Today I went to return 4 items, I was succesfull at only returning 1. The associate called the manager on duty Maria Morgan (Miami international) 4 times before she was able to come down and speak to me. I understand that your policy is 45 days but I travels and sometimes I don’t have time to return things on time.
I guess I can’t shop at Jcpenney because of the restrictions and associate service.


Sherry Warwick \Kenny Yockey September 25, 2015 at 1:54 pm

My boyfriend and i shopped online for a Birthday gift for myself. He found a pair of earrings he really liked. I am already at platinum status and get all the discounts and deals. So we go into this store wanting to get my boyfriend a jcp card. Problem number one. The girl asks him to enter in his net pay. First off it should be gross. so that right there lowered the amount. the earrings he wanted to get were around 667.00 with a lifetime warranty. Now please keep in mind he has the caSH FOR THESE EARRINGS HOWEVER, CASH ISNT GOOD ENOUGH. In order for him to get the discounts he has to open an account. He makes 80,000.00 a year. So they approve his credit with a limit of 367.00. So we say ok. can we pay the rest in cash…… guess what No you cant. But, he goes ahead and pays 600.00 on the account since it was in the system so they wouldnt worry it would be paid. So anyways the girl sends it through and says oh they approved it anyway. then she hurries off not to be seen again. then I receive an email stating there there was a problem with his order. I cant get ahold of anybody. finally i get through someone tells me his credit limit isnt high enough. So i try it again except i removed the lifetime warranty of 125.00. later that day it to was declined. I call back. Well yes maam he has a 600.00 credit to his account but his credit limit isnt enough. what the HELL!!!!! Isnt that stealing. All he wanted was to get a pair of earrings for his girlfriend. You just cant take his money and send his merchandise. We are so angry and pissed off he cancelled his account and his money had better be returned with 5-15 days or i can guarentee you suit will be filed. I too will pay off my bill and i will not purchase another item from jcp nor will my family or friends if this is not made right. Two very PISSED OFF CUSTOMERS!!!!!!!


Kim September 20, 2015 at 8:37 pm

J.C. Penney Company, Inc.
6501 Legacy Dr
Plano, TX 75024

What happened to the customer is always right? I purchased a custom top of the line alabaster leather sofa/chaise on 7/25/2015 at store 19596. My order number is 4109816 the amount was a sell price of $3464.45. I was excited. The sofa was delivered on 9/12/2015. To my surprise instead of a chaise that should have been delivered, I received a sofa and a corner piece that would have been used to connect a two-piece sectional.

I spoke with a phone representative who was very helpful. I was able to keep the sofa and she advised me that I needed to go back to my store and have the representative to correct the mistake. I thought that it would be a simple request, but it was not.

An entire week past before my sales representative (VP) 708, contacted me. When he did he was no help at all. He told me that what they delivered was correct and that three warehouse manager agreed and that the delivery staff and me were incorrect. I ask him if that made sense that I would purchase and wait all this time to lie. He told me that it was nothing that he could do, and that if he were to order the item again I would get the same thing.

I was flabbergasted! I couldn’t believe that he would say something like that. Then he said that the only thing that he could offer was for them to pick up the sofa and issue a credit to my JC Penny account. Not only is this unprofessional, he flat out refused to fix the problem. I have to say my uncle worked for JC Penny furniture in the 70s in downtown San Francisco and he was a true professional. His customer never left the store unhappy.

I know that this is not going to be fixed to my satisfaction, and personally I no longer want the situation repaired. I just want to hear from the delivery company so that they may pick up JC Penny furniture.

This could one of the major problems that Penny’s is having in staying open. Maybe it’s time for close your doors. One fact for sure is that I can purchase what I want anywhere, but I choose JC Penny.


Naz September 16, 2015 at 6:39 am

I have been trying for approximately 9 months to get off JCP mailing list. Problem-1st name on the flyer is not mine, but last name is. I have been told numerous times it has been removed. Last phone call the rep was rude by cutting me off as I spoke. When I asked for a Supervisor she wouldn’t do it, saying that person will only repeat what she said. I raised my voice & firmly told her the reason was due to her cutting me off so rudely. She became very quiet. I had to ask if she was still there. When she replied, I just hung up on her with no resolution. How hard is your system that removing this name is turning into multiple calls with the promise it has been done, it has been removed, it’s because of someone else’s fault not going into the right screen?


Julie M. Brannon September 13, 2015 at 12:07 pm

Recently, I accidentally missed a payment on my JC Penney Credit Card. I was traveling quite a bit during the month of July and simply overlooked it. Almost immediately, I began receiving phone calls from Synchrony Bank regarding the account, often up to three times per day. Since I’d only missed the one payment, I determined at that point to pay the amount on the statement by the next due date to bring my account up to date.
I called Synchrony and the automated system indicated that I needed to pay $225.00, due by the 23rd of August. I paid this electronically via my bank on 20th August. However, I was still receiving phone calls (again, twice per day). Investigating further, it seems that I owed an additional $37 to bring my account up to date, which was not reflected in my statement amount—or I certainly would have paid it at the time.
On 13th September, I called customer service and paid the $37 via the phone. I also registered my displeasure at the treatment I have received, given that I have been a JC Penney Credit Card customer since 1988 and pay my bills regularly. A simple letter or email, notifying me of the oversight at the time, would have rectified the entire situation easily, collegially, and with a minimum of inconvenience to your company and to me. Instead, I was treated like a deadbeat customer with what amounts to harassment.
For one missed payment. One.
At this time, I am considering transferring the balance of my JC Penney Credit Card to another card—at a lower interest rate, I might add—and closing my JC Penney account. If this is how your company treats its long-term customers, there is little incentive to continue giving my business to it.

Julie M. Brannon


Kris Cramer September 12, 2015 at 8:32 pm

I bought a dining set D Poss counter height w/four upholstered chairs 4/28. It was delivered in May. July 6th one of the foot rests snapped in two. I had to call JCPenney customer service twice before they sent out a technician. Technician came discovered the chair broke because the delivery company didn’t put any screws in the chairs. He told him he would bring a replacement part in two weeks. I haven’t seen him since. That was over a month ago. My husband has made several unsuccessful attempts to contact the technician directly. I called JCPenney customer service service back where I spoke to the rudest rep named Jamal and supervisor named Veronica. I was told all they could do was email the repair technician. I asked for a time frame for a return call and that’s when rep and supervisor became rude telling me that emails are answered in order and they would get to mine when they got to it. So now I’ve been without a chair for two months. The delivery company, service technician and customer service have all failed me. I feel like no one at JCPenney is willing to help. I would like to know where to go from here. Please text me at the email address above.


shannon September 9, 2015 at 1:37 pm

WHAT IS GOING ON WITH CUSTOMER SERVICE?! I had to call and let them know that some one got my BANK card information and charged 330 dollars at sephora and 230 at the jcpenny itself/per my when I call in I 1). Am talking to some lady WHO DOESN’T speak very good english 2). Kept telling me they couldn’t help me, i would have to call mastercard. I repeatedly told her that it is a BANK debit card and she just kept repeating the same stuff over and over. She then went on a spiel about getting a jcpenny card. ARE YOU KIDDING ME? I am usually a customer.. not any more. Why would Iwant anything to do with a company that does absolutely nothing?


pat.H October 7, 2015 at 11:34 am

I love jcpennys the first real card I had I was thinking I paided insurance if I could not work but it did my pay and. I became. I’ll lupus athesma more. I will pay please give me the pivlivge to us. A card. Yes I’m Drake. Sinked
Someone ran my card up a little. and I became ill and things became cryzy please. please. Help me .get my card back. I can pay want was asked last please. I need my jcpennys. StoreStore for my grandkids and. Myself. The best at that. Store I miss you its


Jessi September 3, 2015 at 11:14 pm

Good Evening,

I am writing this to share my experience at the JCPenny in Southlands mall in Aurora Colorado. Each time I go to this store, the supervisor Mario gives me and my whole family trouble. He is just plain rude and thinks very high of himself. He had no leadership skills and no politeness at all. Every time we go to this JCPenny he is extremely rude and should not be a part of the management because he has no manners or ethical behaviors. I stopped going to this JCPenny now and hope that he will quit thinking so highly of himself because he is really unprofessional and does not know a single way of how to handle customers.



Jennifer R August 30, 2015 at 10:14 am

I will never shop JC Penny again and am urging everyone else to do the same. I have contacted JCP several times about an issue and no one has gotten back to me. After several bad customer service experiences in the same store I have even called about receiving two left shoes!! I purchased a pair of shoes for my son, I didn’t check to see if they were different sides and neither did the cashier. I went back a few weeks later and she tried to give me $5 for the pair because I didn’t have the receipt and she wouldn’t look it up. I paid $25 for the shoes. I said “no” could you find the correct shoe. She could not find anything she said then had someone else wait on me to take a personal call!!!! Seriously! Needless to say I’m taking my business elsewhere and am stuck with two left shoes.


Claudia August 29, 2015 at 12:22 am

JC Penney !!!!!!!! What’s going on ? Most of the clothing looks awful. Styles, shapes and prints are bad.


Mary Kellr August 28, 2015 at 7:30 pm

I was an associate back in the 90s, and quit because of my second child. I later became a hairstylist. I decided to go back to Penney’s and apply in the Salon. I had a very good interview with the Salon Manager, but was told I had to have a “try-out”. When I went for the “try-out” the lady that conducted it was so unprofessional in her appearance and she was disorganized and couldn’t come up with the correct words to explain what she needed to tell us do. We were to build something with some child building blocks. Then we were to conduct a focus group. It was the biggest waist of 2 1/2 hours that I have ever had to spend. She then took me into a separate room and was told we won’t be hiring you now, that’s why I brought you back first. I was so shocked that I just left. Penney’s used to be a nice place to work and shop but not now. I will never step a foot in that store again!


Mary Kellr August 28, 2015 at 7:37 pm

This is the Amarillo, Texas store.


Marcia A. August 24, 2015 at 4:38 pm

What ever happened to customer service?! JC Penney’s customer service is the worst!!! Their associates are rude in every store and it starts with management and inflexible policies and procedures. They barely greet you or say thank you. It is if you are putting them out…REALLY!
I purchase a dining set on June 27, 2015 from their home store and was asked by the sales associate to pick my delivery date. I wanted to item for July 4th because I had family coming to town, and I was told it could be delivered on July 2nd and that I would get a call the night before with delivery time. Of course, no call on July 1st and I had already taken the day off for the delivery on July 2nd. I called customer service to find out between what times would my furniture be delivered and I was told “that’s not your delivery date, that’s the date that your item would be shipped and then the delivery company would call you for the delivery date.” Now, I’m HOTTTTT! I told customer service to cancel my order and I’ll just purchase something locally. The agent apologized and said, if you keep this item, we’ll compensate you. I asked, how much? And then she said that they would let me know once the item was confirmed delivered.
Needless to say, the dining set was delivered for another two…I repeat, two weeks. I had spoke to customer service several times and they were absolutely no help! Once my item was delivered, I called customer service for compensation and got the run round…transferred around and of course, never received ANY compensation.
I have been a loyal customer with JCP for over thirty (30) years. In spite of the changes in their CEO and diminishing quality of merchandise, I’ve tried to remain loyal so they would not have to close like many other major department stores…
BUT, not any longer…I am done! Today, I went to the same home store to exchange a bathroom soap dispenser without the receipt and was treated like a criminal. I was plain to see that the nasal was broken and I received the worst customer service. I asked for the manager, “S”, we’ll call her, and she was worse then the sales associate. I WILL NEVER SHOP THERE AGAIN…AND JC PENNEY’S HAS LOST A VALUE CUSTOMER FOR OVER 30 YEARS. I see why this company is in so much trouble. TRAIN YOUR MANAGERS AND ASSOCIATES TO TREAT EVERYONE EQUAL…MONEY IS GREEN, NOT WHITE, BLACK OR BROWN.


D. Feier August 24, 2015 at 5:09 am

RE:JCP insiders- surveys are geared towards teenagers, and young women, clothing is flimsy, see thru and and not for older women . Older women are the ones with money to shop.You are ignoring these customers. We want attractive, stylish, age appropriate clothing.
Your moderators send generic emails all about how general your clothing surveys are.Actually my 4 year old granddaughter could handle grouping your items. I unsubscribed.You are loosing me as a customer because of the moderators uncaring attitude. I’m sure this does not matter to’s only one customer.I used to spend quite a bit
of money at Penney’s. It will go elsewhere now.


over heater customer August 20, 2015 at 3:50 am

Every time I shop at JC Penney’s in Coon Rapids , MN. Your store is so hot I sweat . Its summer time and if your want people to spend money in your store , you should lower your thermostat. I have spoke to different employees about this matter . They have said they hear many complaints and they still don’t change the temp in there. I would much rather shop at Kohls then walk out halfway through shopping to go home and shower because of all the slimy sweat from shopping in your store. After reading several of these comments , I see you have other stores with similar problems. If this is a corporate decision to set thermostat that high , you are making a huge mistake.


Mary Defever August 17, 2015 at 3:45 pm

How would you like to shop in a store with no air conditioning when it is 118 degrees
outside. The JCP’s store in Bullhead City has been without A/C for several days now.
I love your sales but who wants to shop in a store with no A/C. I do not know how the
employees who stay there for several hours can stand it. WHY DON’T YOU GET IT


Mise pasciak August 15, 2015 at 10:09 pm

Your Conroe Texas store is violating Texas state law by allowing Ericka to cut clients hair with a open razor with no Gaurd.There is a huge risk of the public getting Aids and or Hepititis C by exposing them to s used razor over and over on every male client.The manager knows this and does nothing and even the store manager Wesley gets his hair cut by her with a open razor.She does not have a barber license.


Mise pasciak August 15, 2015 at 10:04 pm

Also you need Cameras in your Salon .Irma had Two color syncs in her clear bag.Visablly visible yesterday on your security cameras.Your Conroe salon is being stole from by your Master stylists.Unless you do away with retaliation no one will speak up.


Disappointed August 15, 2015 at 8:59 pm

I work at JC Penney at Owings Mills Mall in Maryland. I am so disappointed in how things are managed. It’s not the way it used to be. The new managers are not qualified to do the job effectively. The new store manager does not dress professionally and she chews gum while she conducts the morning meetings. Some of the staff wear flip flops and do not dress according to jcp standards. It has definitely gone downhill. The evening people work after 11 pm when they are clearly scheduled until 10 or before and they are told they have to stay. I hope no one reports them to the Labor Board. Employees have children to pick up, catch the bus and some work early the next morning. There is no compassion or consideration for the employees. The store needs more help. It is my hope that JC Penney sends someone to the store that will bring us back to the quality store we once were.


Mise pasciak August 15, 2015 at 7:06 pm

I worked in the Salon in Conroe,Texas.I was told by a coworker (Trina) that I had an unfair advantage to build clients because I was white.Because of this I was unfairly targeted with a hostile work environment so I quit. This salon needs a manager that is there full time not two days a week.These people that work there do their own thing and treat customers terrible.Often ignoring them .They have Salons in their homes and take Jcpennys customers to their house.They only work there for the insurance.They shop in the store even when they are on the clock and don’t pay for their product charges or clock out when they get their hair done.Anyone new is treated horrible and forced to quit because of the hostile work environment.The scheduling with the computer system is insufficient and customers wait too long to scheduals appointments.A receptionist is needed.This is a prejudice place to work and the pay isn’t worth the trouble.This is the most unprofessional Salon I have ever worked for and I’ve done hair twenty six years.Jcpenny needs to get out of the Salon business and stick to selling clothes.They probably only have a Salon because they sell a lot of retail which I’ve seen retail deverters come in and buy large quantities of Paul Mitchell and Redlkin to break up packages to sell diverted product.They have no business in the Hair Industry.


Suzan Baker August 10, 2015 at 2:51 pm

There is no customer care on line or at the JC Penney store at Dadeland Mall, Miami, FL.
The “Customer Care’ line is always busy and the dolts on that line left me on hold for over an hour TWICE. They owe me a small credit of about $10 but I can’t find out the exact amount nor do I believe that JC Penney will send me a check instead of returning to a credit card. With any question you ask at the Corporate number they transfer you to Customer Care that has a wait time of 45+ MINUTES, then that put you on hold for 60+ minutes. Great company you got here, and former customer you have in me.


Patty August 9, 2015 at 10:20 am

On August 8th I visited the JCPenney store in LaCrosse WI where I had the pleasure of meeting a “Prince”. I don’t recall ever having dealt with an employee there that wasn’t helpful or polite but this young man completely made my day with just one sentence he said to me. I asked another employee for his name and she said Prince. I responded “How fitting! “. And even when she said his name I saw the genuine smile and respect she had for him as a coworker. If he has this kind of impact on 2 women that are from different generations then this young man is a keeper. I would guess Prince puts a smile on every shoppers face when they have the pleasure of talking to him. KUDOS JCPENNEY LaCrosse store for hiring him. Now I hope JCPENNEY LaCrosse recognizes him for his incredible customer service. He does more than return clothing to their place. He gives people a reason to smile and feel so wonderful even after their brief encounter with him. Thank You Prince for making my day so much more brighter!


Annoyed August 8, 2015 at 9:17 am

I’ve worked for the company for a little over a year now and we have recently got a new store manager. SHE IS THE ABSOLUTE WORST! Since she started working in our store everything has gone down hill. It really says something about management when an entire department has started to quit! She treats us like we don’t matter and she harasses us when people have to call out. And on top of management stressing out the employees, the customers are no better! Many of the people who shop in my store are very rude and get angry when you try to explain to them that they can’t combine their coupons or that the item that they want is no longer in stock. I should not be getting screamed at over things that I have no control over. Then when we call a manger down the customer turns heir whole attitude around! It is an overall stressful environment and a crappy place to work especially if your store manager is a prick.


M. Fox August 7, 2015 at 3:31 pm

I have been shopping at JC Penny’s at the Richmond Mall in Cleveland Ohio since the mall opened in 1968. The quality of service along with the environment at this store has become horrible in the past few years. The staff is rude, disinterested and lazy, the dressing rooms are dirty and overall there is lack of respect for the customer. However, TODAY, I was in and every single person there was going overboard to ensure customer satisfaction. The dressing rooms were cleaner, the staff was smiling, helpful and bent over backwards for everyone who walked in. I knew something had to be going on and found out that the district manager and his staff were there, gee what a surprise. I called to talk to the district manager but of course he was not available, so I told the manager on duty how great everyone was today and that it would be nice if it would stay that way every day. Of course it won’t. Most of my friends and family stopped shopping there long ago because of how they are treated. Honestly this location needs to close down unless the district manager plans on visiting every day.


Anibal August 4, 2015 at 10:53 pm

Let me start of with ME no longer EVER shopping at JCPenney!!!!Let me start with all the drama and unprofessionalism that this chain of stores has.

I purchased an engagement ring and i sent it out for sizing, and came back 2 weeks after saying it couldnt be sized.
So i re purchased another one sent it out for sizing and comes back again 2 weeks after without being sized.
Why would they keep it 2 weeks without them doing anything?????
All my scheduled plans on certain dates were completely ruined because of miscommunication
(I still dont have my ring and its been 3 months almost since my first purchase!!!!!!! Reallly???? Ridicolous!!!!
To top it all off
they said they can not size the ring based on the structure of the ring.
why couldnt they inform me that the ring couldnt be sized to a specific size…why not inform your clients of something sooooooo important, it is not just a regular ring its an ENGAGEMENT RING!
This ring by the way is not a $100 ring it was over 2K.
so now who knows who is sizing it, apparently its a private jeweler.

But when it came to them selling it to me and charging me for it , they didnt hesitate for 1 second

I AM EXTREMELY FRUSTRATED,PIST, UPSET AND MORE THAN ANYTHING MY FIANCEE IS STILL WAITING FOR IT.. lets see how long they take now and by the way everytime I call to find out the progress they give me the run around.



Paula August 4, 2015 at 2:06 pm

I am trying to apply for an interior design job in Warwick, RI, but am unable to continue due to their SS# requirement. Having owned a business myself, I KNOW this is not required until the person actually has accepted the job. With all the security issues of today, it makes no sense to put out more information than necessary. I tried to find information online to phone someone, but it’s a nightmare trying to get through. I guess I’ll have to move on to another job. Too bad.


Carol August 12, 2015 at 7:53 am

Nowadays you have to put down your number as soon as possible. Too many people are faking the SS# and Penny’s isn’t the only store that is doing so; maybe in the corporate world they would wait until you are hired to get that number but not in the retail world where people come and go at a rapid rate of speed. Nobody seems to stay long in their jobs anymore and the corporation has to cover themselves that they are not hiring illegal people or the government will fine them.


Mike Thompson July 24, 2015 at 2:27 pm

I tried 3 times to search for items to purchase and the site stalled to load ads. I finally got to click on some purchases and when I went to sizes again a loading stall for ads. I went back to the order form and up popped a feed back form. Over and over pop ups. I gave up trying to order and closed off J..C..Penney. But after I did I found this site to let the company know why they lost a potential $400.00 order.
I purchased from catalogs for years from Penny’s and spent a good amount of money. 3 bedroom sets (over $1,800.00, 2 living room sets $1,000+ each, 14 window blinds and curtains (over $2,000), countless clothing purchases plus other items. Then the catalog stopped and I got local store offers. Since I am disabled visiting a store is not an option. So as a last resort I tried to order off the net. But that too failed to take my orders. I f Penny’s wants to stay in business, they should go back to valuing customers and go back to catalogs. Oh! And by the way fire the web site manager who creates these pop-ups.


Joan Herrmann July 22, 2015 at 10:19 pm

The computers in the Hair Salon at JCP that were recently replaced are for the birds. I have been a regular customer at the salon for several years. Accurate scheduling seems to be difficult. I have a set time every Friday each week to get my hair done. At times I have been scheduled for a different time than what it should be. A difference at times by a half an hour to an hour. Of course I have learned to pay attention on the receipt as to the time they indicate. I am told that there isn’t enough line space to put it down properly. I called today to let them know the receipt says 1:30 and it should be at 1:00. I was told by the hairdresser that if she tells me she will see me the following week at 1:00, that’s the time to be there. In talking with a few of the clients there, they report the same thing. What the heck kind of system is this anyway? Also, for the past few yrs. when the receptionist would call to confirm my appt. at times it was at the wrong time and I had to correct them. I thought once the new computers were installed and working, this would clear up the problem. Seems like it has gotten worse. I feel a new system would make it easier to be more accurate for all concerned – the employees & service to the clients. Would appreciate if someone would look into this and resolve this problem quickly. Thank you.


Concerned Person July 19, 2015 at 2:00 pm

I am a concerned person for all shoppers. The store in Burleson, Texas is very hot. Many customers leave because of it and I hear employees complain aboout it also. There has been times I havee seen customers leave their things just anywhere and leave saying they will not be back because they are uncomfortable in the hot store. I have also heard that there have been A/C units broke and not fixed, you need to understand happy customers buy things hot misreable do not. You should not make your employees work in it either because it is not good for them. Tell your store manager to get it fixed….


Diane July 18, 2015 at 5:35 pm

Used to shop at Penneys all the time when store carried a large line of Liz Claiborne and Jones of New York. Quality of items gone downhill.


Jennifer July 17, 2015 at 1:58 am

Stopped in your South Hill Mall location in Puyallup , Wa this evening , and noticed your jewelry department was having a sale going on . I browsed the jewelry department while a lady was behind one of the counters counting a register or something . I walked around and stopped here and there and she never looked up once . Finally I stopped in front of one of the jewelry cases and still no acknowledgement . Then I waited some more and even jiggled my keys a little as I put them in my purse and watched her walk from behind one counter to the one behind me with still no acknowledgement . It was as if I didn’t exist . She then began to fumble with something behind the other counter which was literally 3 ft from me and not even a look in my direction . Finally I just turned and walked away . Yes I could’ve said “Excuse me” or something to that effect , however being the customer I