Jack in the Box Corporate Office - Corporate Office HQ

Jack in the Box Corporate Office

How would you rate your experience with Jack in the Box ?

[Total: 42    Average: 2/5]

Jack in the Box Corporate Office Address

Jack in the Box Inc.
9330 Balboa Ave
San Diego, California 92123

Contact Jack in the Box

Phone Number: (858) 571-2121
Fax Number: (858) 571-2101
Website: http://www.jackinthebox.com
Email: Email Jack in the Box

Jack in the Box Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Jack in the Box Executives

CEO: Leonard A Comma
CFO: Jerry P. Rebel
COO: Frances L. Allen

Jack in the Box History

Jack in the Box began in 1941 as Topsy’s Drive-In.  The restaurant were founded by Robert Peterson, a restaurant veteran.  The restaurants were eventually renamed to Oscar’s.

In 1947, Peterson purchased rights to an intercom system from an Alaskan business.

In 1951, the first Jack in the Box location was opened in San Diego.  It was the first restaurant with an intercom based drive-through system which allowed for faster service.

The concept was an instant success.  By 1966, there were over 180 locations in California and the Southwest US.

In 1968, the company was purchased by Ralston Purina.  The chain grew rapidly through franchising in the 1970s.

By 1980, the chain was struggling to compete with McDonalds and the marketing strategy was changed to target more affluent customers.

In 1985, Ralston Purina sold the company to its senior management team.

In 1987, the company went public.

Today, there are over 2200 Jack in the Box restaurants, mostly in the Western US.  The company also owns the Qdoba Mexican chain.

Jack in the Box FAQs

Question 1: What is the phone number for Jack in the Box?
Answer 1: The phone number for Jack in the Box is (858) 571-2121.

Question 2: Who is the CEO of Jack in the Box?
Answer 2: The CEO of Jack in the Box is Leonard A Comma .

Question 3: Who founded Jack in the Box?
Answer 3: Jack in the Box was founded by in .

{ 126 comments… read them below or add one }

Bonnie brake May 21, 2019 at 8:02 am

My drive through order was wrong and I did not get a receipt. When we got home my daughter said “well I guess I’m going to have to eat your fries because I don’t have any pancakes”. Instead there are two greasy nasty tacos that nobody wanted in my bag. No one else was in the drive through but me. Just imagine how old the tacos are. And where are my pancakes.

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Markie Walters March 9, 2019 at 12:07 am

Dear Jack, I live in Phx,Az and my dad lives in Alabama he was just diagnosed with stage 4 cancer in his lymph nodes. His favorite thing is Jack In The Box TACOS! My problem is their is NO Jack In The Box in Alabama. I’m afraid that soon he may not be able to eat regular food as in the next 2 weeks he will start radiation and Chemo on both sides of his neck. PLEASE help me get him some TACOS in Alabama before he under goes this treatment. Thank you Jack.

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Wayne Watts February 22, 2019 at 2:35 pm

I have never seen a location so proud to let you know that they are no longer owned by Corp Jack so complain all you want!

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Gregg Leonetti January 20, 2019 at 8:19 pm

Mr. Comma….your recent TV ads displaying the construction workers shaking their butts towards the camera is rude, repulsive and terribly suggestive. I was shocked your advertising department allowed such trash. You can do better. Cancel the ads or lose my business.

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thomas August 30, 2018 at 9:20 pm

At 7.45pm on 08302018-I attempted to go inside the store at Thunderbird and Lindberg in Florissant,mo. I was met at the door and told the store was closed inside.There were people sitting inside. I asked the young man if I could come in again. He told that the inside was closed and there was nothing he could do as he was the only employee there. I then drove around the other side and watched-There were at least two other employees inside. I do not know if they were working or not. I then went across the road to another fast food place and they were happy to have by business. I hope you find better people to employee. Thanks,Thomas

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Anonymous April 8, 2018 at 7:52 pm

REGARDING STORE #1517 PHX, ARIZONA

When did it become acceptable to “save hours” during the week only to pass them off to ONE worker who rarely shows up for their scheduled shifts?
When did it become acceptable to fire one employee for not being available for ONE day during a “black out month” (Dec.) but give another employee Christmas off plus 3 additional days?
When did it become acceptable AND legal to push overtime hrs into the NEXT week as REGULAR hrs so he (store manager) is not in trouble for unexcused OT for an employee?
When did it become acceptable for a STORE MANAGER to arrive to work late…then leave 3 hrs later because “they are tired”? PLUS still get paid for those hrs not worked?

SOMETHING NEEDS TO BE DONE IMMEDIATELY. WORKERS ARE BEING TREATED UNFAIRLY UNLESS YOU ARE OR HAVE SLEPT WITH THE BOSS. HE HIRES NOTHING BUT FEMALES AND FEMALES OF YOUNG AGES. HE IS A SICK AND TWISTED INDIVIDUAL WHO TREATS HIS WORKERS LIKE SLAVES. HE NEVER DOES ANYTHING BESIDES SIT IN THE OFFICE. DOING TRUCK ORDERS MY ASS WE ALWAYS RUN OUT OF PRODUCTS!!!!
TIME FOR CHANGE!!!

AGAIN STORE #1517 PHX, ARIZONA

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rgoetz March 31, 2018 at 9:35 am

Store #8470 address: 4717 Evergreen Way, Everett, Washington is not open 24 hours a day, at the drive in as it advertises. I would like to know why all the other Jack in the box’s seem to be open for business, with the exception of this one store. I have driven thru many timed on my way to work, and they have the lights on and the crew is in there. They tell me at the menu speaker, that they are either having computer issues or they aren’t open for business. When I mention it to the other stores they tell me that they have heard it from many customers that have come to them because store #8470 turns them away also. I would like to know and be replied back from Jack in the Box as to why this one store in particular, seems to be the exception to the rule regarding the hours it is open for business. Everett is a large city and the store’s reasoning on why they’re not open needs to be addressed as you guys are losing money having staff there when they aren’t serving the customers

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Audray Dixon January 30, 2018 at 8:06 am

I live in the small town of Ardmore, Oklahoma, I leave my house to go to work at 6:15 every morning to go to work, I try to go to different places to eat and recently I started going to Jack In The Box for their Blood orange fruit drink, well when I get to town at 6:30 there are never any lights on the building, the menu box is dark and who ever happens to be there act like they are mad because they had to get up, on 01/30/2018 I went by there to pick up breakfast, there were no lights on outside, the menu board was dark, I pulled up to the menu board at 6:39 and no one ever answered, I went to my job and at 6:55 I called them and there was still no answer. I love their Blood orange Fruit drinks and their ultimate breakfast sandwiches but it makes me so mad that the service is so bad, we are a small town but we like to get food before work and I don’t know what’s going on with this particular eatery but someone needs to check and see what the problem is.

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Joanne Zarola Falconer October 20, 2017 at 5:22 pm

Today I had an appointment in the city of El Cajon, in san diego. Between the hours of 10:00 am and 10:30, I was going to stop by the Jack in the Box on the corner of Madison and Second street. As I approached the side door to enter, there was a slight raise in the concrete and no warning and I tripped on it and landed laying on the ground. I am 68 years old. I badly hurt my drawing hand, and yes I have been a professional artist and use my left hand, and it broke blood vessels, however, I am not writing about that …I also hurt my left knee. But I laid there and not a soul came out to help me. Someone who looked to be getting off work walked by and I called to him to get me some help. so I could get up. I was not able to by myself. about five minutes later a young boy who looked like he could barely pull his pants up let alone me, a worker there said , oh what happened. I told him I fell please get me someone to help me get up. Another few minutes passed and a worker who was unloading inventory came and said oh what happened and ‘we’ll get some help
Not a manager, not a worker, no one came to see if I was alright. Treating me like a sub human being…very humiliating and cruel. Finally a kind CUSTOMER asked if he could help me get up. I let him and God Bless him I would have laid there all day had he not helped me. I went inside no manager to be found. The customer was concerned I had internal bleeding but I said it would be okay I guess but it is very sore now. … I called your corporate office in San Diego, and was sent to a message machine. No response and I called back to add some additional information to my report over the phone…and no answer called four times. ..Is this how Jack in the Box treats people? I can only pray my hand isn’t destroyed for my art…but that isn’t even the issue. the issue is I am NOT homeless,i am a CUSTOMER who was TOTALLY IGNORED AND THEY DIDN’T CARE IF I NEEDED AN AMBULANCE, HELP AND PROBABLY ALL LAUGHED ABOUT IT. CHECK OUT YOUR DAMN VIDEO CAMERA AND SEE WHO HELPED ME??? HORRIBLE TREATMENT BY TERRIBLE PEOPLE . so NOW off to find (if you can) a place where you can send photos of my hand. VERY humiliating, and cruel treatment

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david October 9, 2017 at 10:53 am

My husband and were at jack in the box 3 of Oct. had lunch , food was good but when we got home two days later we were both charged twice for the order!!!!!! We call the store about it they said it our problem ,like they didn’t care …. tried to call main office number no answer ! I guest it’s time to BOYCOTT JACK IN BOX!!!!

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WhyMeLord September 30, 2017 at 1:22 pm

Tried to contact jack in the box (ANYONE) at jack in the box. No one is home!

The contact point on the website does not work. Called corp in California again no one is home.

Called several local properties. No one knows how to contact anyone!

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M. Houchen September 29, 2017 at 12:53 pm

on 9-21-17 around 6:30 at night wife coming home late from work stopped by Jack to get favorite light meal, teriyaki chicken bowl. Soon after eating she became violently ill. Diarrhea ALL night. Sick into the next day as well.
A few days later I went back to that Jack to alert the manager about the tainted food. The (high school graduate ??) at the register at first didn’t seem to understand English when I asked to speak to the manager. She then turned to another (graduate?) who approached me at the counter. I asked to speak to the manager. She said that she was the manager. I hesitated but then went on to explain the situation with my wife. She had this look on her face like she didn’t understand English but then said “you want to speak to the manager”….!!?? She turned and walked to the back of the store. Soon another young lady appeared and approached me at the counter. I wasn’t sure if she spoke English but I went on with my story anyways. When I was done I added that I was NOT there for a refund or any food….I was just concerned about the food that was served. In broken English she asked if I wanted to speak with the “store manager”? DAMN!!!!! At about this same time the second “MANAGER” approached with a paper in hand and handed it to the third “MANAGER” who in turn slid it in front of me on the counter. It was a “Customer Incident Report Form”. I became quite angry. Seeing the form I asked…”you would rather I report this to your corporate office or the Health Department”…??!! I asked…”why hasn’t the STORE MANAGER addressed this…where is the STORE MANAGER??” “MANAGER” #3 said that the store manager was in the office. I left the store.

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Ivan Cabrera September 8, 2017 at 9:15 am

Jack ,
My name Is Ivan Cabrera , Love the jack tacos but I wrote a complaint on Wed Morning Sept 06, 2017 . and I have not heard for you all , Its Friday Sept 08,2017 . It was the worst service ever your employee was the rudest to customers and manager . All I could hear the employee say over the phone MEXICAN this Mexican that .. F…K that Mexican B… .. mind the whole JITB was full of Hispanics . I think I was better off going across the street to get tacos cause I was there for over 15 min for 6 tacos ..NEVER again will I ever to that JITB .

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Karen September 5, 2017 at 8:33 pm

Hi
My name is karen Reinhard and I have sent a complaint about one of your restaurants in Seaside, California. But I never got any return call back as promised. Wow, I don’t think I will ever eat at your restaurant again. No compensation or anything has been done to keep a loyal customer. That is sad.

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Karen September 5, 2017 at 8:34 pm

By the way, my number is 831224XXXXX

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Lillie Ferrell September 4, 2017 at 5:43 pm

Been a Jack n The Box customer for a good many years, going thru Gresham Oregon this morning, stopped at Jack in the box, and it was by far the dirtiest Jack in the box I’ve ever seen. The drive up window was so disgusting, it appeared that it hasn’t been cleaned in weeks. More and more you drive up and all you here is Spanish. See that one white or black person who just looks miserable, wishing they would speak English. My daughter just went thru this in kennewick Washington, I tried to get her to file a complaint with corporate, but she was so frustrated she just quit. Pleaseyahoo speak with managers and owners about how they treat customers and co workers.

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Joann August 1, 2017 at 12:53 am

I need someone to get back to me. I’m trying to get through the corporate number which should still be open but its telling me to go online. We had bad customer service after explaining that the fries were too hard for the baby and we asked if the could give him fresh one’s the cook gave from the same batch. On top of that she used profound language saying get this b***ch out of here. So she gave the baby nuggets that weren’t fully cooked! I called for a manager but there wasn’t one there. The one who answered my call took my info to have someone call me. I just hope the baby doesn’t get salmonella poisoning he is only 11 months! This needs to be addressed how can someone.be so vindictive! I have so much more to say no name tags or uniforms on employees. What is going on here?

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janis August 7, 2017 at 5:50 am

This is the worst restaruant i have ever eaten at.First of all your employees dont even know how to speak english,and then they dont even wash their hands,Stores are always all dirty,sorry to say i would not even take my dogs to eat there,Your alls food is gross,In Glendale Arizona,Oh by the way you all can hire the rudest employees including managers,Foul mouths is what makes a business i guess.

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Doug Urquidi July 5, 2017 at 10:24 pm

I am old so I remember what a real Ultimate cheeseburger was like when they first came out. Now they are so much smaller and you put ketchup and mustard on them?
I see CULVER’S has gone back to what your roots were for the ultimate cheeseburger and now provide what you want had

FYI their website email contact not work

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Tammy Robinson July 6, 2017 at 12:51 pm

The contact link worked fine for us. Try again!

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James June 30, 2017 at 3:22 pm

Why can I not get any response? I wish to know whu the shake machine is being cleaned at 12:30 AM? My wife is off work at midnight and likes a shake after work, when we drive thru (with many cars ahead of and behind us) we are always told the shake machine is “down for cleaning” You are LOSING a ton of money on these hot Texas nights. Why can the machine not be cleaned at say 03:00 AM? When I inquired to the “man” at the Drive Thru, he dismissed me with a curt and nasty sounding “Have a nice night sir” and slammed the window closed in my face. I want to find out what is going on here. Your customer service # leads to a Cruise Line!

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Sara Parrish June 14, 2017 at 5:01 pm

I guess continuing to contact corporate is a waste of time because I see here this is a corporate issue due to the complaints I am reading all over the country. I had the worst experience ever at a Jack in the Box today in League City. I will never eat there again. I to had issues with getting a refund. Apparently stealing is their way of doing things. The manager was no trained in many areas and tried to make it my fault. ??? I was nice to the lady but I insisted she do her job. After them charging me incorrectly, I received cold tacos, hard curly fries, and my daughters plain burger had everything on it. The manager was obnoxious. Whoever owns store #3666 is not representing the franchise but it seems this is happening everywhere.

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Kim April 24, 2017 at 4:39 pm

First off u can’t call corporate and it will not let you send an email. I am going to post this on our local FB page for everyone to see. went to Jack in the box in grants pass Oregon around 915pm Saturday. 4/22/17 While waiting for my order in the drive through, the evening manager was watch the guy bag my food. He drops two things on the floor and puts them in my bag. The manager says oh, I hope u aren’t gonna… Then laughs . The window was open and I said stop, I just want a refund . He turned and looked at me and said sorry and hid around the corner . I wasn’t offered any thing . I was told they do not provide refunds . I tried to negotiate. I had no food and they had already taken my debt card. I told them I wanted something before I left. The manager on shift called her other manager and told her the customer refuses to leave unless we refund her. She then hung up and told me to call corporate . I would like to be compensated for this. I do not have a receipt as he must of also put that in the bag?. But I do have something from my bank. If this is the policy in place no refunds …This is steeling. I received nothing. I refused food that was on the floor.
Thank you
Kimberlee541 at gmail.com

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Shirley Smith April 14, 2017 at 1:05 pm

Regarding store JIB# 240

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Shirley Smith April 14, 2017 at 1:01 pm

I have been trying to get in contact with your office, I visited your restaurant on yesterday and was not satisfied I ordered onion rings when I got home they were totally burnt including the onions and there were only 5 horrible pieces in the tray. Something need to be done about this, for the price we pay this should not happen. You cannot give the public what you want or saying these are fine. I have seen and heard these comments. You need to check on your restaurants more or go and eat that food they serve us. Especially in that drive thru, do something about it.

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Sara Parrish June 14, 2017 at 5:03 pm

I agree Jack N the Box prices are way to high for them to be giving terrible food, incorrect orders, and horrible customer service. To many other choices out there. Fudruckers!!

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Pete March 25, 2017 at 1:23 pm

Around 0930 on the 25th of March I attempted to use two (2) coupons in the Jack in the Box located at 1302 South Kolb Road in Tucson, Arizona. The coupons were for two (2) loaded breakfast sandwiches and a FREE Panko onion rings. The rings (according to the coupon were FREE with any purchase) Aren’t the breakfast sandwiches classified as an entrée?
I was told “you need to order another entrée. These coupons are deceiving and misleading.
Irately

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nick March 1, 2017 at 6:20 pm

f**k jack in the box, this company is a bunch of terrorists. one manager called Ashley is a f-ing “sphycic” she refused to honor the promo code from a survey before she even took my order she said” I know this code is not going to work” I said hoiw do you know before you even entered it in the machine. She said ” I know”. I didnot place any order I left. F**K JACK IN THE BOX THEY ARE BUNCH OF TERRORISTS specially the corporate sXXXX bags.
a week earlier one employee almost followed me to the bath room the f-ing b*tch. I asked her what are you doing falling me? she said “No” just checking if the bath room fully stalked.
on my second visit the bathroom was completely empty of soap, toilet papers hand papers and seat covers. I told the f-ing “pshycic” Ashley .

On other occasions the window soda machine does not work they have to walk to the outside machine to fill the soda cups to the window customers.
sometimes the dining room soda machine was out of order, they didnot know how to fix it. I told the stupid “pshycic manager Ashley to reset it by turn it off. she did but she forgot to say thank you. I guess her pshycic powers were not working either.
she always come late to work. I will be sitting there and she comes in running to punch in so she will not be fired.
I hope this f-ing corporate office calls me and beg me forgiveness aother wise I will put this f-ing company out of business

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Gypsy Hayez February 17, 2017 at 4:20 pm

To the Corporate Manager
Regarding Store 7167
Grants Pass, Oregon

My name is Gypsy Hayez. And today I went into the Jack in The Box in Grants Pass, Oregon. There is only one here. However when I saw who you had employed there I turned around and left. I will no longer go to my favorite fast food restaurant. The man you have employed there is a Sex Offender, a convicted rapist who spent time in prison. I believe in giving most people a chance. but a rapist in a restaurant where my children and Grandchildren have gone is just too much. They are not suppose to be around children.

I called the local manager of the restaurant and told him about my concerns and the fact that as long as he worked there I would no longer going to go there or any of my family and friends and that is alot of people. I became further upset that he was rude and hung up on me as if he was aware of it and did not care.

I do not believe that it is your policy to hire sex offenders and rapist within your organization where women and children frequent. I was offended my your manager as well as being afraid when I tried to call it kept switching the call to different places and it asked me to leave a message. I did this and left my phone and now am afraid he will be able to get it or your store manager may give it to him since he seems to be supporting this Sex Offender. I am extremely upset by this event and would like to know if your company is going to do something about it.

This Jack in the box is the only one close to us.

Gypsy Hayez
541-415-XXXXX

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Betty denuccio January 1, 2017 at 3:11 pm

My granddaughter(18 yrs old)works at local Jack, only wants to do a good job, and yesterday she came down with the flu her mother and brother recently contracted. She she called her supervisor to tell her she is I’ll, she was told to come in any way, or she has no job! She went in, an hour later she became ill and weak, could not stand up, her mother was called to pick her up. Nosegay?????

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Betty Whitfield December 28, 2016 at 10:38 am

Have been trying to contact jack in the box and. there seems to be a problem doing so. It is concerning some coupons that expired thst were sent dated 10 16 16 my name is Betty please call 314 388 XXXXX havenleft several messages no response address . St. Louis. Mo. 63137. Email address bjwhitfield78 at gmail.com. please call and reissue coupons i have two

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Sara Parrish June 14, 2017 at 5:06 pm

There seems to be no way to contact corporate across the country. It’s clear they do not care. So many better choices out there.

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Tahar lammouchi December 27, 2016 at 1:18 am

To whom this may concern,
I am Tahar, 24 year old male and lives in Northern California.
On Christmas Eve 2016, I stopped at jack in the box in Geary blvd in San Francisco, i ordered 2 double jack burgers meal with sides of ranch for me and my cousin.
That was the worst decision of my life.
As soon as I finished my burger, I swear the last bite was still in my hand, I felt something itchy near my mouth I ignored it, went to the bathroom and came back in matters of 4 minutes, my face blew up, my face got so swollen and my lips became 3 times as big followed by a horrible diarrhea, same thing happened to my cousin but her face wasn’t swollen but she got a bad dierehah that same night. We panicked we went straight to the ER.
I wish I could attach pictures but this comment section wouldn’t let me. Keep in mind I’m not allergic to anything they state they put in their burgers.
I posted this without consulting with my lawyer, I will speak to him in person this Thursday and we are sueing the company.
I really hate wasting my time and money between lawyers and courts, but I will because today is the third day and my face is still like a balloon and the ER is sending me a tremendous bill.
If you would like to speak to me, I will be happy to send you pictures, my receipt I kept it and the ER statement.

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Leta December 11, 2016 at 4:56 pm

I went to the jack in box in redmond or. I ordered the breakfast platter the menu said with coffee. When I asked about my coffee they said sorry it doesn’t come with coffee it just says comes with coffee. Stating again it says with coffee, the girl comes from behind the counter and changes the price from the side that says w/coffee to the side that did not come with coffee. I said that’s good and all but when I came in the menu said with coffee, so…..They proceeded to tell me there was nothing they could do but to give me a small discount but they could not just give me the coffee. So when I talked to the manager about what his employee did and they said they could not give me a coffee, he agreed with the way everything went down and told me that there was no way they could give me a coffee with that meal. What ever happened to keeping your customers happy.

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Donald H Wyand November 16, 2016 at 5:53 pm

Hard to believe, but true ! Had breakfast with my wife at restaurant 8244 at 1180 So. King St. Honolulu on Wednesday November 9th about 10 am. I ordered onion rings with my meal. As i bit into an onion ring, I immediately tasted a terrible, rotten sensation as well as the odor of decomposing organic matter. It turned out to be the TAIL of a small reptile, possibly a gecko, that was fused to the onion ring, and covered with batter. Since the onion rings are manufactured elsewhere, then frozen prior to shipment, this is an issue of quality control at the factory – not contamination at the retail level. We were both disgusted, and left the restaurant immediately, without reporting the experience to management. We will never eat at Jack in the Box again !

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Gene September 26, 2016 at 7:51 pm

Shorted $10 at the JIB drive thru on Retail Drive in Carson City, NV on 9-25-16 at 7pm… Will never go back, stupid kids and lousy service.

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Rayanna Talley August 11, 2016 at 10:24 pm

sorry. I did not include the store on my complaint. It was store # 3757 located in the V on I20 frontage road and Wheatland Road in Dallas, Tx area (the address could be Duncanville, Tx)

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Kent August 10, 2016 at 6:22 am

Iwrote about a year ago why not put a jack in box in mt.vernon tx the closest one is 25 miles away

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Rayanna Talley August 9, 2016 at 4:49 pm

Visit date: 08/09/2016
Visit time: 14:12
Visit order number: driver thru #108
Most unhappy with customer service from drive thru worker and manager. I live near by and frequently come there to have a quick meal. Have never before had a problem substituting a biscuit for pancakes on a Big Platter. It was not the case today. I don’t know if there has been a huge upevil in this store’s management, but the service during the last 6 months or so has declined greatly.

There are several other Jack’s close to our house so I won’t stop enjoying the food, but I will not go back to that Jack. My hope is the problem will be solved soon. The Jack has been there for a very long time and deserves much better management that it has now.

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Corine Cardenas July 22, 2016 at 11:28 pm

706 W Beverly Blvd, Montebello, CA 90640

Leaving a negative notation for any establishment is against what I go by. However this franchise is well deserving about this one. I was completely intrigued by the new portobello mushroom buttery jack. To anyone that knows me knows I love mushrooms and butter who doesn’t like butter. Anyways as we all know mushrooms are very sensitive they require a special temperature to not go bad and spoil. Well the day after eating this hot special at this location sent me right to the hospital. Diagnosis: food poisoning. Explicit I had to get a shot in my rear. Now jokingly I lost about 10 lbs but the severity of this I could have gotten really sick thank god it only took about 4 Days until I was able to eat again, but seriously yelp this location and please I honestly suggest closer attention to this establishment/franchise, something is not up to par with your standards. We all cannot be wrong.

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Jasmin Galbert July 11, 2016 at 9:21 pm

I started woring with the Jack in the Box located on 7021Fry Rd. Houston Texas 77433 on 7/1/16. When I was interviewed the manager named Maria at no time was I asked if I was bilingual or that one of the job requirements were that I had to be bilingual. Well on yesterday while working my shift I had a customer that could not speak english so I asked another crew member if they could take her order. At that time Maria came up and asked what was the problem. I informed her that the customer did not speak english, and her response to me was you don’t speak spanish i told her no i did not then her response was “I need you to learn”. Which I felt was very unprofessional, because if this job caused for a bilingual person that should have been discussed during the interview. Also today I checked my phone to see the time, I was confronted by Maria on why I had to look at the time on my phone in which I let her know that all the clocks were in military time and I did not know how to read it. I was told in an very unprofessional way that I need to learn it. So I guess because I did not meet her standards after I finished my shift today I received a call after I got home saying that she had to let me go because of my “attitude”. Just the little time I have worked there, I feel that the corporate office need to look further into the hiring practice and the manager thats running this restaurant.

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Meg Griesdorn July 9, 2016 at 9:57 pm

JIB #819, Drive Thru #110
Hi, my first and last visit to a Jack in the Box occurred yesterday. We received a sandwich we did not order. Two of the burgers were made incorrectly, the regular french fries were cold and mushy. I was told today by manager Samantha at 210-602-0649 that nothing could be done since we did not return the food. That’s all and well except for the length of time it took at the drive-thru, I was running late for an appointment and had no time to return (I’ve been out of state for 2 weeks caring for my mom and step dad) and have been setting up a lot of appointments. Also this restaurant is about 10-15 minutes from my home. What can be done? I’m happy that I paid for the things that were correct, but would like to be reimbursed for those things that had issues. Please advise. I’d like to leave a good review on-line re: how this mishap is handled.
Thank you, Meg Griesdorn,

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Teresa Miller June 27, 2016 at 9:01 pm

I visited last week. At first a plain sandwich mayonnaise was put in it. We asked for mushroom,swiss, bread ,and burger. I called and thought the situation was reminded.
The next day. I went back and the order. Was was fixed proper. Today was my birthday. I checked online for coupons for dinner.
I i went in asked questions in reference to birthdays.
I saw online that desserts are free on your birthday.
I didn’t see anything in reference to other purchases.
I inquired and denied a dessert. Please let me know was i supposed to place a order or was a free dessert available? I am visually impaired and. Need to find out where the info is for food allergies? I read menu at walking thru drive thru. Let me know am I wrong. I find the service is only good well after having to complain.i am not sure if it is lack of listening skills,or translation of English to Spanish. I don’t speak Spanish and the don’t writs Braille . Let me know I visit due to convince.

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Angie May 23, 2016 at 1:34 am

I went throw the drive throw about 1230 sun may 23 and order two breakfast sandwich and got charged $14.01 .how does two sandwich come to that.

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John Skifstrom April 28, 2016 at 1:08 pm

The restaurant in Lakewood/Golden Colorado is awful and getting worse. This morning there were at least 5 employees just standing around BS’ing while people waited. The gentleman in front of me said he had been waiting 20 minutes for his order and their lame excuse was “sorry, there was a large oreder in front of you”……..4 burritos, really now? There were only 4 people in the restaurant and 1 at the drive thru. At least 6 people working. I waited 15 minutes and when no one took my order, I walked out. The place is also a health hazard….filthy all the time. Smeared finger prints on all the glass and doors and trash cans over the top. In addition, there is no clear avenue to report things to the corporate,,although the site says there is. The email method does not work and they won’t answer the phone….can’t blame them I guess…..maybe this way will work. Not holding my breath though.

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larry March 30, 2016 at 7:19 pm

My daughter works for your hulen mall store and got a call from the manager saying she accepted a $100.00 bill from a drive thru customer that was counterfeit and then had the gall to ask my daughter to bring her 100 dollars and she wouldn’t say anything to thedistrictmanager. If you ask me tthat is illegal extortion. Txworkforce will be called in the morning and Iwant answers from the district manager why this is going on in his store pronto. Call me 682 564 XXXXX

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Gina March 11, 2016 at 1:49 am

It’s too bad the Coca-Cola has never tasted right since that new digital machine has been in place. The Coke tastes like a mix of generic cola & root beer every single time. Yuck. Even if your sodas went back to $1 again in Sumner, we would still go to Circle K for their yummy fountain Coke. Yuma, AZ, 16th St off of Ave B. Side note: This store has the best trained employees with regards to customer service out of all 5 in town…friendly smiles always.

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Crystal franklin February 13, 2016 at 5:58 pm

I work at jack in the box on south hulen in the hulen mall parking lot, and im being forced to work while sixk. I have a xontagious virla illness and i have a doctors note and SHES STILL MAKING ME WORK.

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Guadalupe Acevedo February 4, 2016 at 6:46 pm

My name is Guadalupe Acevedo I was have 7 years of work in the store the jack in the box number 742 in desoto texas but the manager Ulises Avila started to brother treating me badly with his Wife and mom too I arrived at the highly stressed work because the wife and mom.Manager harassing me telling me it was agusto it was me and not fair to them they just have a month that started working and just being family manager treat us badly because not only me but all my colleagues. I really liked my job at Jack arrived on time and never miss nor was my complaint It is not fair that this company count with dependents of stores that can not do their job well, in addition also upset because I asked him to give me a card that had won us VOG as they had been three weeks and gave it to me I asked is because only gave it to some colleagues and in December also gave me. even one of the times I opened the shop two hours late afternoon, he thought I had spoken to the corporation and scolded me. I hope you take into account my complaint so she may not do the same with my colleagues because I am the second person going through the same thing in this store with the same manager Ulises Avila. If You need talk me my cell is 469 360 XXXXX

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mary January 17, 2016 at 8:57 am

Dear Jack isn’t it your policy when you fired you no rehire back. Well LATRECE in Mufreesboro TN re hired her best friend she get 10:50 an hour she set her own hours don’t work no weekends. Jasmine you can read the schedule she treats us all different treat Jasmine like she scared of her. She treat Ureseal mean make him do all dishes Since a GM name Mrs Oeggy left this Store has went down. You don’t Have a GM onsite just ASSISANT MANGER and she don’t know how to run your store. ANOTHNOY never there cuts hours he JUST IN HERE FOR THE MONEY. HE DONT CARE WHY YOU CUT OUR HEALTH CARE VACATION PAY WE DONT CHRISTMAS BONUS OR WHY YOU OPEN YEAR AROUND. MCDONALDS WALGREENS WAL MART EVRY STORE CLOSE FOR THANKSGIVING OR CHRISTMAS BUT YOU. YOU ONLY CARE ABOUT MONEY YOU DONT CARE ABOUT YOUR EMPOLYEES… YOU CARE ABOUT GM ASSISANT MANGERS YOU DONT CARE ABOUT US UNDER THEM. YOUR STORE NEED YOUR ATTENDANCE NOT ANOTHNOY NOT JOHN BECAUSE THEY DONT CARE..NEED HIGHER AUTHORITY ….ASAP…STORE NEED SECERT HELP THEY DONT CARE LATRECE DONT CARE ONLY ABOUT HER RE HIRED FRIENDS.. SHE TALK TO HER WORKERS TERRBILE HANDS IN THEY FACE. SHE IS WRONG SHE IS WRONG. JASMINE DONT DO ANYTHING NO WORK WEEKEND NOW HOURS IS BANK HOURS 9 TO 5 WHAT KIND OF JAVK IN BOX YOU RUNNING NO WEEKENDS SHE THE ONLY ONE.. DONT WORK WEEKEND.. CEO.. FIX THIS ASPAP…

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mary January 17, 2016 at 8:44 am

I live in Mufreesboro Tenn and jack n box on old folk road is in need of HELP ANTHONY GM DONT CARE ABOUT EMPOLEES YOU HAVE A ASSISANT MANGER NAME LATRECE SHE LET RE HIREDHER BEST FRIEND COME TO WORK LATE SHE GOES IN TIME CHANGE HER HOURS THESE TWO ARE JAVK IN THE BIX DOWN FALL N ANOTHNOY HE DONT CARE CUT HEALTH CARE BONYS FOR EMPOLEES THIS JACK IN BOX NEED HELP CALLING CEO TO FIX IT CALL JOHN HE NEVER REDPONDS HE DONT CARE. STORE NEED UNDERCOVER BOSS TOO FIX SOTORE STAT

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Morgan Joyner January 12, 2016 at 3:33 pm

Dear Jack ,
My name is Morgan Joyner and i was a former shift leader at one of your stores in Houston,TX off sawdust and rayford. I quit around Decenber 21,2015 and I also haven’t recieved my last check. The reason I quit is because I have been sexual harassed and abused by the manager. She came through drive-thru on my overnight shift drunk with her sister that she hired as an employee , trying to climb through the drive-thru window. Then they came in the store trying to eat tacos , the manager threw up by the back house sink, tried to cook food knowing she doesnt have non-slip shoes. She almost hit her head on the sink. While all of this is going on I’m trying to cook orders. The sister is sitting there laughing knowing her sister is the manager. Next the manager ran out the store,trying to run into the streets so me and the other employee had to chase her and end up locking ourselves out. Next, we had to ride with the manager to her house to get the key to the store, so the store was closed until we came back. Not knowing we have to have our section restocked and clean by 6 am. I been over worked and not getting the money that I deserve. The manager has been making sexual comments at the workforce, threatening employees that she will fight them. I’ve been dealing with employees not showing up for thier shifts nor calling to let us know they are not coming. Shift leaders not taking care of thier shifts or making sure the store is clean before the clock out and the next shift takes over so now I have to clean up twice as much. Me and another former employee had to run evening shift by ourselves with only 2 people. The manager didn’t try to call anyone in to help us. I have only been there for 3 months and this is what I had to go through. The manager let her sister which was an employee take a week vacation and she only been there for a month. I feel like that isn’t fair, it’s too much favoritism. The district manager didn’t do anything about it when I tried to call no answer. I kept calling until she blocked my number. It’s not professional at all. I called cooperate they did nothing about it. It’s sad that this how jack in the box treats their employees that work hard to make your store better and for what to get minimum wage. I am 23 a college student that is trying to pay through school and save up for an apartment. It sad I have to go through this at my job and be scared of what the manager might say or do. This is the type of people jack hires to run his store? I felt abused. This lady comes to work late all the time and talks about her sexual life to me. I’m really upset because I thought corporate is suppose to help others like me but instead they want me to wait 3 weeks for them to do something about me not recieving my money. What I’m going to do is right a complaint every day to jack if I have to until somebody helps me. If that don’t work I will be contacting a journalist and a news caster to get my story heard and I will be telling them about corporate and Jack treats their employees. I am beyond traumatized to work at fast food anymore because of this experience.

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David Cobb May 24, 2016 at 8:00 am

Don’t feel alone, they do not treat their Asst. Mgrs. any different. It’s all about the money for them. District Managers make promises they have no intention to keep. Just lie, lie, lie.Good luck with your future, best thing is to look for another job because things will not get better.

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ricky January 9, 2016 at 12:18 am

Dear Jack, Please bring back the apple turnover as it was the best out there. My older brother would always stop after we were driving around and get us some…We were eating them w back in the early seventies and I think they cost a Quarter bac then and of course prices go up and we didnt care, we bought them until you stopped selling them. Please bring them back with the bonus jack, ts better than the jumbo………..

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Shanda Ramirez January 3, 2016 at 5:50 pm

Your store on 5th Street in San Bernardino California took over an hour to make my order, and the female manager was rude and took her time making it. I have kids and family to feed. This is the worst service ever!! Not recommending this store again. This all happened on 1/3/16 around 1:30 pm

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Jamie Cotton December 4, 2015 at 5:35 pm

Bad drive thru experience today. I think fast food places should start implementing a way to prevent annoying people to eat there. Today I went through the drive thru, ordered at the speaker while a car behind me was blasting music so loud my car was shaking. When I got home my order was incorrect. I wanted curly fries but got regular fries. I am assuming Jack N The Box did not hear me at the speaker and it obviously is not there fault. The world would be a lot better if people had more common sense.

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Jacob Fioretto November 17, 2015 at 4:10 pm

Hi, my name is Jacob Fioretto my fiancé currently works at the jack in the box located at 7740 Hazard Center Dr, San Diego, CA 92108. She’s only been working there since August but since then she’s dealt with a lot of discrimination being she’s a Caucasian blonde hair blue eyes female and not only is she the only Caucasian while the rest are of Hispanic descent or African American descent but half of the people working at this jack in the box are family/ relatives. She’s bullied constantly since the start, but she sucks it up every shift just so she can continue to make a paycheck until she can get a transfer, I left my two sense out of it until now because just a few days ago she left her wallet in the employee break room accidentally one night (the manager refuses to give her a locker for no good reason) and the next day I drove her by work when she wasn’t working to pick up her wallet which she was told the night before was their by an employee over the phone. When we got there it was gone, the manager refuses to do anything about it and the co-workers continue to be snobby and don’t even acknowledge that someone had done something like this to her. If nothing is done as far as an investigation of some sort or atleast HR contacting her to help her figure this out then I plan on talking to a lawyer because what’s going on at this jack in the box is absolutely out of line and not acceptable. Feel free to contact me with the email provided, I hope to hear from you soon JITB.

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Josr Reynoso November 12, 2015 at 11:06 pm

Tengo una queja para la tienda de la Quinta. California me e querido comunicar con la manejadora para darle mi queja y no toma mi llamada

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Maria Guerrero September 27, 2015 at 12:36 pm

We got paid on the 22nd and my check tore from the number on the bottom. I told my boss , she told her boss n they said for me to take my check back , they were gonna reissue me another one but have not told me when. I did to pay my bill n I have a daughter in the hospital. I really need my money. I need to know who I can talk to to get it quickly. I am middle class I need my every check. Someone please help. Thank u Maria Guerrero

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harry September 19, 2015 at 5:16 pm

Hi my name is Harry and my wife works at one of your stores on main and 28 in fort worth tx and she has been there almost 2 months I think it’s very sad that a women 48 year’s of age puts up with bullies in there twenties just to keep a roof over her head she is a very hard working woman and doesn’t deserve this she has told manager after managers and still nothing gets done I’ve heard the manager cursing the customers and much more she calls my wife a XXXXXX also my wife has witnessed three managers stealing product. Like boxes and boxes of toilet paper and frozen meat. These managers are Alexis,aracely,Richard. Please keep me anonymous because I fear for my wife safety

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Jose loez September 17, 2015 at 10:00 am

Store location. In Richardson tx. 510. W Arapaho Richardson tx. 972 8079264. Today. 09/17/2015. Time 7.18 am. No manager. No cashier. Big line in the drive tru. In the inside one cook. I call nother. The can’t help.

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Diana Tijerina September 4, 2015 at 9:26 pm

Hi,
I’m looking for a jack in the box coffee mug. It has jack on it as the logo.
Do you know where I can purchase one?

Thank you,
Diana Tijerina
1318 S. Camino Real
Palm Springs Ca. 92264

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Bobby pizano September 3, 2015 at 2:33 pm

yes i have a complaint about jack and my boss. I have worked 4 yrs and 8 months at jack in the box store #3659 harlingen texas. I quit today 9/2/2015 because all the drama that is happening at the store. Anyways my boss rosario belran has a sancho their at jack and noone is doin anything about it and not even john de la garza district manager. They dont do anything bout it. Shes making an example for us which she said not to date anyone fromw work but shes doin a really good job. So i dont have proof but all the co workers know whats goin on. This sancho of hers was waiting in the back parking lot on tuesday just waiting for her. She took nearly an hour and half to get back to work. I dont know if this is proof but trust me anyone u ask will say the same thing unless they lie to you all about the situation that rosario aka boss and this sancho aka edgar co worker at jack. She should get fired and also the district manager john de la garza he dont do nothing about it. Im not to sure if u believe the managers or the empolyees but i know what i heard and i know it happened. Just letting you all know whats goin on. This isnt right at all they should both get fired this isnt right at all shes setting an example to us not to date co workers but yet shes dating one and shes makin making a good example. Thank you for your time and if u dont believe it then i dont knw what else to tell you except i know what i heard and saw. Thanks jack for listening

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Sharon Bartusek August 31, 2015 at 7:14 pm

I want you to know how much I love your food. Jack In The Box is my favorite place for burgers. It’s a little high in price, but with your coupons they make them more affordable. Anyways the reason I’m contacting you is because of your new Portabillo Butter burgers. O my god, who ever came up with that one needs to get a raise in pay. It is everything a burger should be. But, I added a little salt on mine to bring out the flavor of everything. I don’t know how you cook the mushrooms and onions, but if you would add just a little Soy Sauce in the butter it could bring out those flavors. But that’s just my opinon.. Keep that good food coming. Thank you JACK.

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mickeal hoffman August 9, 2015 at 3:12 pm

Earlier today I went to the jack in the box #3723 I have never been so disappointed with service. I ordered three breakfast jacks when I got home well there was no eggs on any of them I tried calling the number 8175516367 but no one would answer so you lost my business I am very dissatisfied and it is very unprofessional to not even answer the phone

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Joseph July 29, 2015 at 3:02 pm

I stopped in to Jack in the Box in Porter Texas to have lunch, not only were the workers rude but the food took over 15 minutes and was wrong when it came out, but when I asked to speak to the manager (Martha) I started to talk to her and she turned her back and walked away from me stating she was busy and here was my food, I then asked who the regional manager was and she proclaimed it wouldn’t matter if I spoke to him that she wouldn’t get in trouble. This is not how a business should handle their customers especially a Manager, I think what’s even worse is she’s right nothing will be done to handle the way Jack n the Box management handles their customers!!!

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Georgia Bishop July 21, 2015 at 1:23 am

WE REALLY need a Jack in the Box here in Little Rock , Ar. My family loves your food. Every time we go out to eat I ask my husband where do you want to eat? He usually says Jack in the Box but the closest one is four hours away. So that doesn’t happen. Please consider this!!!! Thank you

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Rosalia Talamantes July 19, 2015 at 9:54 pm

PLEASE GET BACK TOME ASAP. MY FAMILY AND I RECEIVED A VERY BAD CUSTOMER SERVICE ATTITUDE FROM VICTOR AN EMPLOYEE OF THE HACK IN THE BOX IN EL CAJON, CA. THIS AFTERNOON AROUND 5:30 PM LOCATED IN THE CORNER OF EL CAJON BLVD AND VAN HOUTEN.

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cathy godfrey July 6, 2015 at 9:39 pm

PLEASE bring back the Bonus Jack with cheese! My favorite burger! In fact the only JIB burger I will eat! Even if only for a while! Please??

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Janice June 9, 2015 at 11:24 am

I just witness one of your store managers from 3918# verbally abuse an employee on her day off . Management has no right to call and talk to their employees like she did,if she did it on the phone I can only imagine how she talks when employees are at work on the clock. This was so wrong because I could hear her screaming get your ass here now to the store. Shame on Roslinda for treating her employees bad.She needs to have a revaluation on employee ethics. Can you tell me if it normal for management to harass employees on there days off.

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April June 5, 2015 at 9:15 am

I just worked 12 hours and stopped by to grab something to eat. First of all the line in drive thru was rediculous. When I got to the window I had to wait so I knew my food was going to be hot. When I opened the bag I started eating my fries and then preceded to eat my hot and spicy sandwich. Unfortunately my sandwich was ice cold and hard. I got home and called them and a rude guy answered and told me they were short handed and the manager didn’t have time to talk to me. I asked again and he started raising his voice saying I told you the manager is busy and hung up in my face. This is the worst store anyone could go to at 8110 Florida Blvd in Baton Rouge Louisiana.

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Jim June 2, 2015 at 7:30 pm

i don’t mind employees who smoke but keep your drugs out of my bag I don’t need your meth I’m not interested in smoking the drugs from th drive thru.

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stacey May 9, 2015 at 5:24 am

I work nights. I drove up to get food through the drive through and noticed everyone that’s on the clock are all out side smoking. They even did my order outside. I can hear them puffing away! I get up to the window they’re all wearing their jackets, which I’m sure they had nasty smoke all over it because I could smell it through the window . What gets me is that not one washed their hands! When I got my food, the buns was saturated with butter/oil! When I picked up the burger the bun was so soaked in oil it fell apart completely, I literally had oil rolling off my fingers and a huge puddle in the hamburger box! I am soo GROSSED OUT! They need some policies and or new people ! I will never go there again!

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Carla May 4, 2015 at 11:54 am

I would just like to inform you that at your location off Dave Lyle Blvd and Springsteen Road in Rock Hill, SC your employees are doing drugs in the parking lot. I don’t know your company policy on drug testing but I would recommend testing this location. It is unappealing to me as a customer to see the people who are going to be preparing my food getting high before entering their job. From what I can tell from the uniform one of these employees is in a leadership or managerial position. I frequent your business 2-3 times a week but will have to change this if I keep seeing unappetizing things at this location.

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Kimberly April 23, 2015 at 9:28 pm

I work for Jack in the Box and I know that overnight employees do drugs and drink on the job but the manager seems to frankly not care and has not taken any action. I’ve had some of those employees try to get into physical altercations with me while under the influence.. and I’ve also had a shift leader text me on my day off threatening me yet nothing has been done to resolve none of this.

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Concerned Citizen April 10, 2015 at 5:14 pm

Visiting store in Carson CA on Albertoni St. Person taking order by name of Betty takes down wrong order on screen when asked if she had correct items she yells and says come to the window. I approach the window and she is being rude saying YOUR ORDER is correct I asked for a manager to which she laughs and says “Robert this XXXXXX wants you over here” Robert is laughing assuming I cannot see him(I have an SUV so yes I can see you). Roberto Manso states he’ will fix her attitude all while she’s in the back laughing with coworkers. Feel free to review footage on 04/10/2015 I wouldn’t be surprised by other unethical behavior they have going on. Never will I visit that establishment.

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beatrice smith March 22, 2015 at 10:04 pm

I received the worst service from Jack in the Box tonight. I will definitely never eat at this establishment again. I work for 4 multi-million dollar companies and I won’t stop until I let every one there know how rude the employees were towards me and my family. I was threatened by the manager that she would call the police because I demanded corporates’ number.

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Tricia March 2, 2015 at 2:12 pm

my16 year old daughter was hired into your Auburn Washington store #8427 , she no longer works there because of the state laws that your manager violates and the risk that you allow these employees to be put in . employees are being told by co workers that they are not allowed behind counter because they no longer work there with no explanation from manager why they were not put on schedule or fired . that is a major violation of those kids privacy rights . they work some shifts without breaks , when my daughter asked why bathroom was occupied so long a co worker stated “somebody probably in there doing drugs” . I am shocked that any corporate office would allow this manager to continue with management. He insults employees, he violates state laws and privacy acts, he not only puts employees health and safety at risk , customers as well by not addressing the drug use in the bathrooms. For some of these kid it is their first job and for the manager to have other employees inform them that they are fired has to be very devastating to them when they are just learning life . This store also needs to be addressed for its ordering system because they are always out of menu items and employees are being allowed to touch uncooked food with bare hands and that is a violation with the health department. Thank you for your time.

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sam February 27, 2015 at 11:50 am

All i have to say is that this jack in the box in stockton ca on trinity pwky has the worst customer service ever in history!!!!! I went to jack for lunch around 2am i went to order my food i wanted to do two separate order but couldn’t why cause the employee was to slow i nevef had thus problem in my life! Yes i order but not two order just 1 and drive up to windows a car in front of me was having a full blown conversation at the drive thru like really i have onky an hour lunch i XXXXXXed and yelled and told him i will call corporate which i did sure enough so i hope that person gets fired i spentl 30mins of my lunch at a drive threw and threw my food at me! WORST CUSTOMER SERVICE EVER I WILL NOT COME HERE AGAIN!!!!!!!!

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Eric Habener February 8, 2015 at 12:30 am

I injured my back in the rest room of the Fullerton Jack in the Box on Euclid. I asked to get an injury form from one of the employees. They said they didn’t have one but asked for my contact info. I gave that to them. After several months of little regard for my injury and no call backs coprorate finally got the owner of this franchise to contact me. When I told him that I injured my lower back on a very loose toilet seat, he basically called me a liar. I got video of the broke seat on the day I injured back and came back after I spoke to owner and got another video of the seat that NOW was fixed. The owner of this franchise now has my attention as well as my attorneys attention. Been going to therapy for a awhile to help lower back pain. This owner is rude and has little regard for his customers and lied about his faulty equipment in bathroom. Corporate needs to let better quality people run their franchises.
I no longer go to jack in the boxes because of their laxidasical and blasé attitude! Poor customer service. Poor customer relations!!!!

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nic adams January 28, 2015 at 12:57 am

Ive just visited your placerville ca store and up untill now i had great service from all your restaraunts for the past 15 or so years but tonight i experienced some of the worst treatment and was served a family sized order in which the burgers were either still cold and pink in the in the middle. Or so burnt they were un eatable all the fries and onion rings were old and rubbery or hard as rocks my sons chicken was still cold in the middle i mean thats serious i was shocked ive never had this happen to me in my life but before i got home and noticed this disaster of a dinner i had to go back inside from the drive threw that the cook forgot a few items like tacos and two jumbo jacks the staff also failed to give me my reciept and when i requested a copy i was told it can not reprint which i thought was rather odd and a lie so after i told the staff about my missing food they said i didnt order it at first they later said thet put it in the bad which i argued that they did not that they forgot to load it i even went back to my car brought in my bags to show them i do not have them but they still called me a liar and thats when i had enough i dont come to your stores to be insulted in front of a bunch of people waiting behind me or eating i have never been so imbarrased in any restaraunt before and that was horrable to say the least i asked for a manager and was told he is not back from his break but i can sit and wait for him if id like. I just like to say my town has a add space to alert the community about these type of insidents so others know how they will be treated in their upcomming visits and i almost considered posting my complaint but i know not all visits go like mine did and after.years of great food and service so i didnt but as far as that store goes i would not go back if it was the last one and would recremend others do the same if they dont want to waste their money on garbage thank you for your time and taking my money and thanks for the bags of dog food if the dog will even eat it so so disapointed so imbarrasing id lime to hear that the store manager was alerted oh this aweful exerience and handles it so next time a family man stops in for a fast dinner hopfully he will leave with a smile

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Ace December 12, 2014 at 3:20 am

5th St. Jack
St. Charles MO

I frequent this establishment several times a month since I moved here. I never have any issues. Until today. There was the rudest gentleman manning the drive thru. I sent my friend to get us food and she came back talking about how rude and disrespectful he was not only to her but the vehicle before her. Come to find out our order wasn’t accurate either. I attempted to call the location 5 times. I received the fax machine 4 of those times. 1 time a gentleman answered but then hung up on me. So I decided to go there in person. I waited roughly 20 minutes in line. While doing so I heard the gentleman working the drive thru window get into with a customer two cars ahead of me. At thia point I already knew my experience, like my friends, was not going to be a pleasant one. Once I reached the window the gentleman sounded rushed as he tried to collect money from me. I advised him that wasn’t my order and that I returned because I had a complaint. He proceeded to try and collect money from me again. I stated again I didn’t order I have a complaint. He asked me what the problem was with a bit of an attitude. I responded by asking him if he had been working drive thru all night. He huffed then said it’s been rough what’s wrong. I reminded him that didn’t answer my question and still being calm I asked him again if he was working the window all night. His response was “XXXXXXXX XXXXXXes” as he turned and yelled for Stacy saying the customer was going off on him. Mind you not once did I raise my voice or say anything disrespectful. Although he did. I simply wanted to know if I needed to file my complaint with someone that was not him. Stacy came to the window and allowed me to vent. She was calm and never once seemed to take my frustration personally. But her only response was merely that she had no choice but to use him at the window and made it sound like he would get a stern talking to as if he were my 2 year old. Keep in mind this whole time she has been taking the orders. All he does is ring the customers out and hand them their food. So I don’t understand why he had to be the face of customer service when obviously she was doing most of the leg work herself. She did offer to replace my meal tomorrow (later today technically) but she took my receipt. After this experience I have little to no faith that my food will ever be replaced. I want to know who is going to rectify this situation and see it through. I am debating never returning to this location. Which saddens me because it is the closest one to my home and my kids love the food as well as I.

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Dallas Laws December 7, 2014 at 1:03 am

Just had the worst fast food restaurant experience I’ve ever had at the Jack in the Box at 2901 Airline Dr, Houston, TX 77009.

They messed up my order. No big deal, it’s just fast food. Most places apologize, fix the order, and then apologize again. Not this place. First I was told to go back and wait in the drive thru line. First trip through the line was almost 30 minutes so waiting again seemed silly. (The dinning area was closed) So, I asked for my money back. The lady that unlocked the door said she couldn’t help me because she was off the clock. She couldn’t tell the people that were still working to help me either. She said that I could wait it the parking lot but that she didn’t know when they were going be able to remake my order. So I got back in line because I wanted my money back. Finally get to the speaker and was told they were not authorized to give refunds. What?? So I was stuck in line for another 20 mins. Got a sandwich I’m afraid to eat because I’ve seen what happens on hidden cameras at fast food restaurants when the employees get mad.

So I got no apologies and tons of attitude. Needless to say, I had some choice words for them. I didn’t hold back. It may not be a glamorous job but you should still do your job with pride.

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tim November 30, 2014 at 9:47 pm

hi I’m Tim Caldwell I’m a customer of yours today I went in cougar Dunnigan store off of Highway 5 in California jack in the box when I ate the curly fries I found piece of metal in the bottom of the container when I poured the crumbs in my mouth just wanted to let you knowso you could check the trays for any loose models it look like a piece of wire from the basket that cooks the curly fries tried tried to contact Dunnigan jack in the box only got fax machine noisejust wanted you to be aware that you have a problem with your baskets thank you give me a call let me know you’ve looked into the matterthank you my numbers 2:09 6099 1** my name’s Tim

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william lauber November 13, 2014 at 7:35 pm

I order 2 combos and they put my burger with my friends order and friends burger on mine and didn’t know untill I was done and told the ladie and she was like oh Iam sorry and I still had to buy my friend another burger cus I ate his.

Jib# 182
Emp Jenni. Time 4:21

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Patrick November 4, 2014 at 12:07 pm

I’m now going to BOYCOTT all of So.Cal Jack In the Box restaurants especially the one in San Diego located at 9215 Clairemont Mesa Blvd. San Diego, Ca. 92123 which is less than a mile from the Corporate offices of Jack in the Box and the Jack in the Box Innovation Center.

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Alonzo romo October 24, 2014 at 11:00 pm

Dear jack

Thru out my childhood my best fast food restaurant was jack in the box but its been 3 time that i go eat here once with my wife and have gotten sick right now i feel like if i was drunk and about to throw up the location is located in modesto ca on crowslanding road i been there 3 times like i said in seperate months a year ago then like 4 5 months ago and today. One of my co workers also called corp personally to let them know she also got sick not too long ago. I love jack in the box but honestly i feel disgusted with the way food is being served and just to let u know the person that served me thru the drive thru her clothes was so dirty it look as if her clothes have not been washed in days i will no longer feel safe to eat at your fast food restaurant.

Please do something about this location because is too much of a coincidense that every time i go there i get sick

Thanks
Alonzo Romo

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Mary Rugg October 3, 2014 at 11:10 pm

Dear Jack,
As a weekly visitor to your store on 4700 Evergreen Way, EVERETT,WA.
Yesterday while going through the drive thru we ordered three large Combo’s expecting to receive three sea hawk balls. The sign clearly states for every large Combo you get a free sea hawk ball.
When we arrived home to our great sadness there was no sea hawk ball.
I drove back to Jack in the box and explained We had just gone through the drive thru and ordered three large combos,expecting three sea hawk balls. To my very big disappointment I was told one per order., that is not what your sign said.
I am greatly disappointed in you Jack
You clearly need to mean what sign said.

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Verionica October 2, 2014 at 1:59 pm

Yes i went the drive through the other day and for one the line was already long and when i finally got my food some girl dripped it on the floor and pretended like i didnt see it and actually tried to give it back that is very disquisting and i will be going further with this complaint it was from the store in american canyon

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sabina October 1, 2014 at 11:05 pm

I really think that your new commercial sucks , you are definitely giving a wrong message to new generations, we need young people with their complete neurons not half their brain damaged from drugs ! Get rid of your munchies commercial, fast pronto

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Patrick November 4, 2014 at 10:29 am

Switch to a different channel, Sabina

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Jackie Ramirez September 22, 2014 at 2:50 pm

Horrible customer service by the drive thru attendant at Jack in the box #222 Royal Lane Dallas, Texas.She was so rude.

I’ll explain. Apparently there was so much noice she couldn’t hear me thru the speaker so, she never said I’m sorry could you please speak up I can’t hear you.No she only keep saying “how can I help you” over and over as I was trying to place my order. So after the fourth time trying I thought maybe the drive thru speaker is not be working properly. So I said “ok let me drive to the window” when I get to the window she look pissed off at me and said “yes, can I take your order” with an insulting attitude (all the right words, but with the attitude).

So as I started to place my order she keep looking at me like are you done, and when it came to ask me the flavor of my drink she said “which kind”…. with a sort of duh there’s different flavors….. attitude, like she was trying to get rid off me (I get it lunch hour rush) so I just took my glasses off cause I figure she must be acting like this cause she can’t see my eyes and it’s rude but the sun hits my eyes anyways, so when I do she asked “done?” (not, will that be all?) Nooo…..ok by this time I had enough and she shouldn’t have an attitude with a customer like this. So I said “yes”.

Then as she was turning around she rolled her eyes at me and closed the window. I was in an awe state with this lady’s attitude. Really. So when she came back to the window I ask to speak to the manager she made an “ugh” sound (a sound of disgust).

She called the manager and as i started to tell him what happened she came closer to the window with an I dare you look and attitude like she couldn’t get in trouble no matter what I was going to say, so I snapped and told her that “the conversation was not for her to hear and she need to back away” she did. The manager who seemed to be too busy as well to hear me out was just nodding and saying “uh huh” as I explained to him what had happened. The manager at the end said I’m sorry about that, He then closed walked away and didn’t closed the window all the way and I could hear that she asked him what I had siad in spanish (I have to laugh at this cause really I don’t look like anything else but latina). So as I hear what they were talking about me like if I couldn’t hear or understand, she then turns towards the window facing me and coomes back with my change, she hands it to me and she rolls her eyes at me yet again.

Really I knew that speaking with the manager was not going to make a difference but I had to, and that’s why I had to write it here as well. I have gone with co-workers to this jack in the box and it’s not the first time she has treated us with an attitude. By the way her name is Maritsa.

She shouldn’t be working at the window if she can’t take pressure of the lunch rush hour.Seriously please do something about her, let her know it’s not ok and she can’t and won’t get away with threating customers like that.

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susan holt September 15, 2014 at 7:01 pm

Please, please stop the perverted advertising to children!

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Patrick November 4, 2014 at 10:37 am

Its not Jack In the Box’s fault IT’S OUR TEACHERS AND OUR SCHOOLS!!!
If our children are to stu-stu-stupid to understand the difference.

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Patricia September 5, 2014 at 10:47 pm

Jack…you really need to fire your Manager at the Houston clay road and n hwy6 location. Then you need to train your staff on how or who to contact when the manager abandons the store. Where is the customer service Jack??? I personally like my neighborhood and it is sad your not handling your employees. The issue has been going on for 2mths now.

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Cyclone slammer August 29, 2014 at 12:28 am

I went to the jack in the box in Grants Pass Oregon.
I ordered 3 junior jacks. I waited a half hour for my food. Then My hamburger meat
was burned beyond recognition. My hamb buns were cold hard stale.
When I went to the counter to ask for my food to be remade the cook banned me for life.
Every time I go to this jack in the box I get banned for life.
They have the rudest people I have ever met in my life.
The food is the very worst I have ever seen in my life.
The cook that asked me to leave was shaking he was so enraged
He is going to hurt someone I think the guy is a psychopath.
I’ll never go back to that sXXXXbag Place.

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ariana hernandez August 22, 2014 at 6:04 pm

I live in houston texas and the jack in the box on collage ave. Really need better employees I love the food and my kids love it too but the people there are si rude u ask for hit sauce and they give you ketchup instead they alway forget to put one of your orders in the bag I always have to go back but this last time I just asked fir my money back and the managers always take the employee side so whats there for us to do nothing so thats why I comment on this page maybe they will do something about it thanks

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Karla August 20, 2014 at 10:28 pm

Worst service.. cashier at drive Thu was laughing and he wasn’t even taking my order correct when I got to the window shift leader was playing with the crew.. not going back anymore. .

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Tom & Joanne Paletta August 17, 2014 at 4:09 am

We went thru the drive thru this evening at 6:52pm at the Jack in the Box located at 40015 Mission Blvd; Fremont, CA 94539. We ordered 2 orders of – 3 piece egg rolls with extra sauce. The person on the intercom working the window could barely speak english and got the order wrong and we had to correct him when we got to the window we gave him $3.47 and when I asked if he had the order right he said yes, we knew it wasn’t and he gave us a 2 piece egg roll I then told him again what we ordered, he took the the egg rolls back along with the receipt spoke to the crew in spanish then gave us back $1 then charged us $1.59 for 1 egg roll plus $3.69 for 3 egg rolls for a total of $5.76, when I asked why he gave me back a $1 and then charged me an extra $5.76 he could not understand what I was talking about so we asked to see the manager and he said me manager then we askede for someone who could speak and understand english, there was only one person there that could do that his name tag said Ken Keane, very nice, concerned, apologetic and understanding young man, we asked him if we could speak to the manager and he said there was no manager on duty but the man we were dealing was the one in charge he was the lead supervisor his name was Nelson. Ken offered us a free drink but we told him that was not necessary we were not looking for anything for free. We just wanted someone to understand what we had ordered and why we seemed to be charged extra. Another thing is that on the receipts (2) that we got the employee name said Tonia, there was no Tonia there. This was drive thru #’s 105 and 106. Employees when hired should be able to speak and understand english fluently as Nelson kept telling us he didn’t understand what we were trying to tell him. We are very diappointed with this establishment, also found out that they FIFO (first in first out) their coffee, therefore the coffee that I ordered this morning was actually made last week, this is disgusting even if it is put into refrigeration and held there, I expect to pay for fresh coffee not week old coffee, now I know why it tastes funny and not like a fresh brewed cup of coffee!!!!

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Patrick November 4, 2014 at 10:58 am

Welcome to “Gato in the Box” how may we screw up your order today? I believe it would be very beneficial to the customers of Jack In the Box that in all but not limited to California, Nevada, Arizona, New Mexico and Texas that their restaurants should all have a “Spanglish menu” for both the drive thru and inside at the counter. Plus some new commercials in those states (spanglish style)

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Steve Smith August 6, 2014 at 6:19 am

The only sandwich i could eat and you took it off the menu the fish sandwich who ever made that decision should be fired. know

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thelma sweeney August 6, 2014 at 1:42 am

i went to jack in the box today drive thru # 150 4:27 pm employee nayeli 602-995-3677 at 29th ave and glendale in glendale, az they guy not only gave me the incorrect change but but i had to ask for my receipt and the correct amount back. i get no sorry or anything. if they are either purposly stealing 1cent from each customer or they are just being lazy that money adds up and i have not been happy with the service lately

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Miguel Espinoza August 5, 2014 at 9:48 pm

What is considered false advertising for threel weeks there has been a now hiring sign in the drive thru window that states now hiring interviews on Tuesday from tree to five.I went up there to get an application but they were out and was told to come back Tuesday from three to five I went up there because my father in lay had just come from there and the signition was still up there.So again I go up there and they tell me that are not hiring.It is really fustrating and a waste of my time and others who see the sign and come in to apply for a job when in fact they are not hiring.this is just a waste of time, effort, and money to have them tell you that they are not hiring. If that is the case then they need to take the sign down and this is at the grapevine hwy location
Please Fix

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Patrick November 4, 2014 at 11:12 am

I like you Miguel and I agree with you but I tell something, all fast food restaurants have those help wanted signs up all the time because people always get fired or quit so they need people to fill that spot all the time. I’m in construction and the fastest way to find a job is to walk up to a construction trailer and ask if they need help most of the time they will hire you if they say no then walk around the job site and looking for different companies and asking if they are hiring. Good luck Miguel!

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Rafaelle Pattuinan August 1, 2014 at 11:28 am

My friends and i ordered food through the drive-thru. We ordered and got all we need. After i finished my drink and i wanted to drink the ice. When i opened it, dark, leafy substances that looked like chewing tobacco was in the ice. We went back again through the drive-thru and one of the employees looked like he was chewing tobacco on his bottom lip.

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Patrick November 4, 2014 at 12:21 pm

Bullsh*t!!
If you had any type of chewing tobacco product inside your drink you would know it instantly you took a sip. Are you trying to tell us that the entire time you were enjoying your drink you never tasted anything funny, bullsh*t.
If your story had any truth to it then you could have what was found in your cup analyzed and matched his saliva to everything in your cup, you would have a case against jack in the box for hundreds of thousands of dollars but you didn’t so you left a harmless comment.

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Tajuana Dunkley July 31, 2014 at 8:39 pm

Hi, I’m asking for a donations of gift cards. I’m very sick with an virus. and I ask for a donation of gift cards:For I can not afford to eat at Jack In The Box so I ask for your help and support. Contact address :Tajuana Dunkley P.O Box xx San Diego CA. 92112

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Patrick November 4, 2014 at 12:27 pm

Wait a minute. You almost had us there for a moment, are telling us that you are so poor you can’t buy anything from the $1 menu but you can afford a P.O. Box.

Good try, sincerely Patrick :'(

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Michael Mc July 27, 2014 at 7:00 am

I realize that fast food has a target customer base, and that base isn’t people who make healthy food, life, or drug decisions. But, marketing to pot smokers the way JIB does with it’s commercials, is so trashy and classless. I mean seriously, what junior college graduate marketing genius came up with that strategy? I have made it abundantly clear to both of my kids, college and high school aged, that if they ever use my debit card to purchase food at that classless dump of a restaurant, they will never get another dime from me ever again. And they believe me. Rarely do I take drastic stances like that, but I can’t support a company that targets patrons with limited remaining brain cell activity.

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lupita July 24, 2014 at 10:19 pm

I’m so tired of looking for a jack in the box that has good service and hot food. Either its old or there rude.I’m at the one in lake worth and I’m seating here with 4 Cold combos paid almoust $30 .really people and you do nothing iv talked to you emailed still nothing you lost me today I’m a 42 year old working mom with 5kids .

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Patrick November 4, 2014 at 12:29 pm

Boycott Jack In the Box. Obviously corporate doesn’t care about their customers because if they did they would be taking care of their problems and we wouldn’t have to leave a negative comment.

P.S. Put Jack back in his box until he learns how to respect his customers.

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Shadow 55 February 6, 2015 at 12:41 am

Hi patrick how are you? I like your comments is this what you do with your valuable time? Keep doing what you do “YOU ROCK”

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christopher July 23, 2014 at 7:28 am

We have been going to the jack in the box on Centerville rd in garland tx (mostly because its the only thing open) and literally every single time we go there they get the order wrong, my girl has had to drive back up there more times then I care to remember! Any time you say anything to the night manager there she gets an attitude and im just about tired of it! She has accused us of trying to get free food and has said that we are liars when it was obvious she had no real want to help us at all! something needs to happen about this because honestly this is the last time I will deal with this

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Demetrius Wycoff July 10, 2014 at 5:59 pm

On Monday night around 11pm, I ordered and paid for a sirloin cheeseburger, but received a cheeseburger instead. Once I realized I had the wrong burger, I returned to the store to get the correct burger but was immediately told that I received the right burger and that I was only trying to get some free food because I didn’t have a receipt. .

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Jim June 24, 2014 at 2:24 pm

I stop at Jack’s store on S. Cooper Street, in South Arlington, TX. Been stoppin’ there for more than 15 years or so.

It’s the food, value and location (to my office and home) that keeps me comin’ back to this store.

However, the resident manager really needs to pay attention to the training. There’s obviously lot’s of turnover in this business and in this store and service suffers because of it. As we get older, we expect more and become less tolerant of ineptness. I don’t blame the window or counter employees for their actions, I blame the manager for allowing it to happen. If a manager, or his or her manager, has to be told there’s a problem with their employees, those managers are clearly not doing their job.

I love Jack and I don’t plan on not going to Jack’s store on S. Cooper but I think it would behoove someone down the line from the Corporate offices to start paying attention to store managers are just working for a paycheck and not good, solid customer service!

Just sayin’…

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Emily May 7, 2014 at 4:11 pm

I usually don’t have conversations with workers at fast food restaurants since most workers are in a hurry to produce the food fast to the customer, but this time it was different. I went to jack in the box in carlsbad (off avenida encinitas) and had the best experience with Bill the cashier. He’s an older gentlemen who asked great questions and was very personable. He walked around the restaurant and asked each person if they needed something…a rare thing to see in a fast food place. He was a absolutely the nicest guy in the world and from the looks of it, a really hard worker. I will definitely go back just for the experience.

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alexandria April 27, 2014 at 12:13 am

We go to the jack in the box in nampa, Idaho on 12th street. Order a bunch of different food, get home with the food & i take out my sandwich to put ranch on it when I pull off the bun there is a dead caterpillar on my sandwich I call jack in the box immediately to complain saying we will not be eating any of the food as our appetite is now ruined so they say they will refund me my money or cook more food when I get there. So I drive there with a picture of the sandwich and the manager tells me it’s not a bug & she will not refund my 18 dollars as she said that is to Big of a refund?! And while another employee keeps commenting on the situation rolling her eyes at me. I had to make a scene to get my money back and it was the worse customer service of my life.. I called corporate and they weren’t much help either saying I should have brought the product back in which when I called and complained they should have told me that when I was going to drive back to get my refund. They were so unprofessional and we spend money there all the time but will now no longer ever eat there again! Usually I don’t complain but this was disgusting and ridiculous

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Sally Harrison April 12, 2014 at 5:48 pm

My husband and I stopped at the Jack in the box located in Watsonville, CA on S. Green Valley Road. My husband loves your tacos, when he went in to get his favorite tacos the employee said, “I’m not serving him” under her breath while turning to her manager. The manager didn’t say one word to the employee turned to my husband and took his order. My husband is black. I thought racism was over but in Watsonville it’s alive and kicking. This just happen, Saturday, April 12, 2014 at 2:15p. I’m sorry to say my husband didn’t get the employee or the manager in charge’s name. I want to be contacted regarding this manner!
Thank you,
Sally Harrison

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Dale Hutcheson March 31, 2014 at 3:10 pm

I went to Jack in Fort Worth, TX on Henderson Street today. Ordered a Spicy Chicken Combo ($5.99) added cheese to the order and my total was $7.03 only to get home and find out there wasn’t any cheese on the sandwich. I should learn to stop eating at Jack because 8 out of 10 times my order is always incorrect.

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Claudia February 21, 2014 at 10:18 am

Sandra manager del jack 1109 in Yuma az nos quita horas trabajadas me quedo deviendo horas y mi liquidacion y me llego mi W2 a casa de Ella y me la entrego cuando se le dio la gana

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Patrick November 4, 2014 at 12:33 pm

Probablemente hace eso porque estás aquí ilegalmente.

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Claudia February 21, 2014 at 10:14 am

Fue lo peor trabajar con ustedes en Yuma,porque ni siquiera respetan los pagos

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Patrick November 4, 2014 at 12:35 pm

Si no te gusta aquí en Estados Unidos volver a México.

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Shadow 55 February 6, 2015 at 12:44 am

Bilingual also “YOU ROCK ” El PATRON ” Patrick

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Stephen January 25, 2014 at 12:53 am

Dear Linda,

There are so many things to complain about, but I’ll focus. It’s in reference to your elk grove
Laguna Blvd. location. You expect your slaves to do a good job, as you should. But, when they ask you do something that will end a frustrating, time consuming part of the job that also causes you to lose profits and some customers as well, I’ve seen it first hand. How could you be so inconsiderate of people that are working for slave wages. You don’t even seem to care about your customers that are also frustrated by something that can easily be corrected. i know bad reviews roll off your back, but I decided to write anyway so you know what what you look like to your patrons. So you can correct the situation or continue to jack-off in the box.

You have a register that hasn’t worked properly for over a year, maybe more. Credit cards take 5, 6 10 swipes before it registers. Sometimes it never registers. You’re losing time, you’re losing money, you’re losing customers and I don’t even work there and I’m losing my patience. Please do everyone a favor, Please don’t repair it again, replace the damn machine. With all the money you’re saving running a slave labor camp, you’d thing you could afford a new register. Do you mean you don’t even look at what I wrote? Are you kidding me? If that’s the case, I don’t think you can be fixed so maybe you should be replaced to.

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joanne rasmussen September 23, 2013 at 3:30 pm

I went to the Jack in Tustin on Newport Blvd today and they handed me cold tacos. I called the place on my way home in the car and the lady was totally disorganized and I hardly understood her. I told her I wanted to get a couple of free tacos because that’s just not how you run a business! Cold food handed to me! Wow! She wanted to give me her cell phone number and i told her i was in my car. She said it was convenient for HER. Bad way to run a business.

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