GrubHub Corporate Office - Corporate Office HQ

GrubHub Corporate Office

How would you rate your experience with GrubHub ?

[Total: 17    Average: 1.7/5]

GrubHub Corporate Office Address

GrubHub, Inc.
111 West Washington Street Suite 2100
Chicago, Illinois 60602

Contact GrubHub

Phone Number: (312) 658-1238
Fax Number:
Website: https://www.grubhub.com/
Email: Email GrubHub

GrubHub Facts

Founder: Matt Maloney & Mike Evans
Date Founded: 2004
Founding Location: Chicago, Illinois
Number of Employees: 2125

GrubHub Executives

CEO: Matthew M Maloney
CFO: Adam J Dewitt
COO: Stanley Chia

GrubHub History

GrubHub was founded in 2004 in Chicago, Illinois, by two web developers who were tired of out of date restaurant menus. The company is a food ordering and delivery service that is involved with more than 44,000 restaurants in more than 1,000 cities.

GrubHub and Seamless, another food and delivery service, merged in 2013 and formed a new company, GrubHub, Inc. The company went public on the NASDAQ in April of 2014 and can be found under the ticker symbol: GRUB

The company has had several acquisitions over the past few years, including acquiring AllMenus in 2011, Restaurants on the Run in 2015, and LA Bite in May of 2016.

GrubHub stock prices surged in July of 2018 after the company acquired mobile payment platform LevelUp.

GrubHub also offers their services in the UK. The company works via a mobile phone app, or via their online service. In 2017, the company had annual revenue of $683.07 million.

GrubHub FAQs

Question 1: What is the phone number for GrubHub?
Answer 1: The phone number for GrubHub is (312) 658-1238.

Question 2: Who is the CEO of GrubHub?
Answer 2: The CEO of GrubHub is Matthew M Maloney.

Question 3: Who founded GrubHub?
Answer 3: GrubHub was founded by Matt Maloney & Mike Evans in 2004.

{ 26 comments… read them below or add one }

Mike September 6, 2018 at 6:02 pm

I got a gift card from a friend after I had surgery for a broken leg which prevented me from getting out or getting around my house to prepare meals. I thought how nice and what a help this will be. Well as I read the other comments and complaints I see I am not alone experiencing the same problems others have. I have tried 3 times to order food and had only 1 successful delivery, a 66% failure rate. After countless calls to their customer service reps who are empowered to do NOTHING, waiting to be transferred to Supervisors who also do nothing, being told a Manager would contact me within 10-15 mins, several times, and never a returned call. So then I tried the live chat, nothing accomplished there either, just like the countless time I have spent on hold and mysteriously having the transaction ended. At first I wanted compensation which I feel I so rightfully deserved then I realized I would only set myself up for more frustration and aggravation. therefore I just asked that my friends total gift card amount be refunded to their original form of payment. They said they needed my gift card code….( they already have that in their system, don’t they). All I have received are “we’re sorry, I apologize, I understand, I’ll do my best” etc. and so far NOTHING has ever been accomplished in the more than 2 combined hours spent on the phone or live chat. I don’t know how this company has stayed in business. Like others in this comment section, obviously no one reads these complaints/service failures to take any steps to remedy anything. I just want to break all ties with Grub Hub. I have had nothing but FRUSTRATION and AGGRAVATION, not to mention all the heartburn, not from food I received, but from all of the above. I will try Door Dash, I figure it couldn’t be any worse than what I and many others have experienced with Grub Hub…..It should be called FLUB HUB !!!!!!!
Everyone, do yourself a favor and DON’T even think of using this service.

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Beth Durkin August 26, 2018 at 2:31 am

ohaire007@ gmail.com
This Grub Hub is the worst. We waited over two and half hours calling four times and being toold the food would be there. They lied. The driver lied we never got our food and had nothing to eat for dinner. They don’t care.
Never again.

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Rebecca Brown July 26, 2018 at 10:31 pm

Horrible. Worked a 13 hour work day and was too tired and hungry to cook. Ordered a pizza through GrubHub. An hour and ten minutes later I called pizza place. They said pizza was ready and sitting there waiting for driver. So I called grub hub. Rude guy tells me he will try to call driver. I wait on hold about 10 minutes, finally he returns with not being able to find the driver assigned. Said he would try to assign another driver. By now we are at 1 1/2 hours after ordering food. I was angry and cancelled order. I asked for a refund and was hung up on. Called back and was told I have to wait 5 business days for a refund. Still waiting. Don’t do business with them, they don’t care about you.

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Shpresa Asanovski July 21, 2018 at 1:07 pm

Ordered breakfast from corner bakery today through grub hub app. The first driver never responded to the call so a second driver was assigned when the food was supposed to already be delivered. Contacted grub hub and it’s obvious that customer care is inexperienced on how to handle complaints. With as many errors made from grub hub, they should be experts by now. Second driver was assigned and updated the status as delivered but the food never arrived. Contacted grub hub again and no one knew what to do. I’m being asked what they should do. How about hire reliable drivers, 1, 2, 3 mistakes and that driver should be out. Retrain your customer care team properly so they can offer suggestions on how to resolve vs asking what do you want me to do. CEO of Grubhub – read your reviews and make changes so these issues don’t continue. Every phone number online for the Chicago corporate office is disconnected. I couldn’t get a supervisor on the line with customer care Becuz they wouldn’t pick up every time the call was transferred to them. Why do you have a job???? You get paid, so do your job. Management at grub hub- you should be embarrassed on how you treat your customers. You get paid, do your job by ensuring your staff does their job properly. I have officially deleted your app on my phone, Any one with common sense should do the same! Delete the app! Why are we paying for services that are not satisfactory?

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Stephanie Perez June 25, 2018 at 8:06 pm

I have never experience the things I have experienced with Grubhub before, ever, with any other food delivery service. I decided to give Grubhub a chance and try it out and the Lord knows how much I regret that decision. I ordered food from Zoes kitchen on the 20th of June at 7:17 pm and it was now 9 pm and still hadn’t received my food. I called grubhub and the person on the phone called the driver who said he was 20 minutes away. 9:10 the driver calls me and I told him to pay for the food and enjoy his dinner I was not accepting the delivery2 hours later when Zoes told me it was already done at 7:30. Since the 20th I’ve been trying to use three codes that was suppose to cover the cost that I paid before
but I was told I would have to reorder the food that I ordered before and never received in three different orders. Of course the codes didn’t work. Then I was told that I had to pay the delivery charge the sales tax and the tip again myself, even though I already paid all of that before and never received my order. After calling 11 times since the 20 till today the 26th they finally refunded the monies I spent on the 20th. How can any company think it’s ok to tell a paying customer that they have to pay a delivery fee a tip and a sales tax again when they already paid that amount before and never received their order. Every person I spoke with and did a chatbwithbtold me a different story and the last supervisor unspoken with told manage had no-one above her that could speak with me to help resolve this. The worst customer service I have ever in my 47 years of life eve had to deal with. I will never again use grubhub and will make sure all of my family and friends don’t use it either. I will still with Ubereats Doordash and all of the other ones but never again grubhub. And of course no-one from corporate will ever get in touch with me to make right, that I already know.

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Rebecca Brown July 26, 2018 at 10:34 pm

Had a similar experience. That’s completely unfair and your right customer service with them is the worst

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Peggy XXXXmings June 18, 2018 at 9:44 pm

Terrible Experience. I ordered special cookies for my elderly mother and when I called to see if she received them, she said no. The driver picked the cookies up from the bakery but he never delivered them and never contacted the restaurant for instructions. I called after 2-hours and was told that they were confused and when they called my mother they had a difficult time conversing due to the driver having a heavy accent. Apparently, the driver decided that since he tried to converse with my mother and not luck, he would just keep the cookies. The Customer Service Associates at Grub Hub were extremely rude. I will call the corporate office tomorrow and will also post my experience on Social Media and share with my coworkers at a Government facility. I will encourage everyone I know not to use Grubhub – EVER.

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James Haro June 11, 2018 at 4:32 pm

Ordered food on 6-7-2018 .driver didn’t find House, called costumer service for refund , they said they sent coupons instead ,I talked to a manager, and asked for refund , he said no. I’m asking corporate now , what will you say?

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Laura Jackson June 4, 2018 at 2:45 pm

The worst experience ordering from GrubHub. Should be called “crapHub”. I ordered food from Old Chicago and I keep track of the map and when it will be delivered. I waited 2 hours and I finally called Old Chicago and stated my food has been waiting for 20 mins and no one has picked it up. I called them and all of a sudden, a GrubHub driver automatically appeared and picked up my order.
I want to make it clear that Old Chicago was not at fault and the food was delicious, even sitting in a warmer waiting for GrubHub. Called GrubHub and they said they can give me a 10.00 off next meal. Never again.

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Dom Pos March 27, 2018 at 3:08 pm

IF GH offers nothing, I know at least 7 people who I will inform and tell to think twice about using GH for there future food orders…

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Dom Pos March 27, 2018 at 3:05 pm

I have had the worst experience recently with Grub Hub. I placed on order on sat 3/24/18 to a local Restaurant for delivery. Grub Hub Charged my account, but did not place the order to the merchant. I Contacted GH who said they could not see an order because one was not created because GH never Placed the order. It couple chat sessions as well as a phone call before the realized OH, yes we see what happened admitted they never placed the order, however authorization we put on your account will be there until it falls off by itself. I had to place another order spending more money and am now waiting for the Authorization to fall off and today is 3/27. PayPal says it could be up there for as long as 30 days unless GH reverses it, which they seem incapable/or just wont do to expedite the return of my funds when the admitted in an email that it was there fault. I used to love GH, but this experience has encouraged me to warn others and to think twice about using GH again. They offered nothing for my inconvenience, no free meal no75% off, nothing…SMH…Ubber Eats may be a better option, because GH doesn’t seem to care about its clients…

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Ron Plivas March 15, 2018 at 7:16 pm

After 3 hours, trying to order food. Grubhub will not accept my card. I checked with my bank. They tried to help and advised me I had to call Grubhub. I am giving up.

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Rebecca Tambellini November 30, 2017 at 10:19 am

BEWARE!!!! Someone from another state stole my credit card information through Grub Hub! Customer service did nothing to help me or refund me my money back, and response was “stuff happens”! DO NOT PUT YOUR PERSONAL INFO on Grub Hub!!!!

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Courtney September 14, 2017 at 11:49 pm

Tonight I ordered a meal from a chinese place around 6pm and around 7:30 I still had not received the order. I talked to the restaurant and grubhub and then got this really rude prick named jerry that says the drivery had the wrong number and she has the order but I gave the wrong number. He was extremely rude when I asked for a manager he transfered me to some number that rang and then hung up on me. I will never do business through them ever again.

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Courtney September 15, 2017 at 12:03 am

They did refund me but I still will never use GrubHub again.

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Dennis Power June 20, 2017 at 7:00 pm

TOTAL SHAM. AVOID GRUBHUB AT ALL COSTS.

Received a e.gift card for $200 as i was having knee surgery. Went online tried to redeem the gift card and could not do it. Called the # for support . The girl ( apparently sitting home on her couch) had NO Idea how to redeem the gift card. ‘
In a nutshell- 7 hours on the phone and 50 + e.mail to support and still not working. They ended up charging my credit card which i was not aware of.

TOTAL IDIOTS. Never have i encountered such ill informed service reps, managers etc. No wonder when i asked how do i reach corporate. I was told a e.mail at helpmegrubhub.

Again today i tried and now ti tells me my gift card is linked to another account???? Spoke with Zakiya in Corporate she more or less told me there was nothing she could do that i should call cashstar. THIS IS THEIR PITIFUL SERVICE.

I asked 10 + times in e.mails how do i cash out this card as after 7 hours i am done. Never got any replies.

SOMEONE NEEDS TO BE FIRED AND REPLACED WITH SOMEONE IN QUALITY CONTROL AS THERE IS NONE.

PITIFUL excuse for a company.

If anyone at corporate reads this please feel free to contact me and this is a total joke and i will do everything in my power to inform everyone even consumer advocates what a sham Grubhub is

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Yvonne June 17, 2017 at 6:16 pm

On Thursday June 15, 2017 I ordered food through Grub Hub from Harolds’s Chicken on 79th Street. The estimated time was 6:36 – 6:46 p.m., I went to get my mail out the mailbox came back upstairs it was 6:17 p.m., It was passed 6:46 p.m. so I called to see how much longer my food would take the driver said he had delivered my food he tried to call me I asked him did he come into the building he said No he was in his car but he did try to call me. That I had to call GrubHub I called GrubHub and was told the driver tried to deliver my order. I said well will they re-deliver and was told No but that Grub Hub was going to give me Free GrubHub on them for 25.00 I said thanks. I was never told that my 22.69 was not going to be refunded. I even called Harold’s Chicken and told them that the order had been canceled and I would be refunded my 22.69. Today I went into may account and seem where my 22.69 was never refunded in addition to on the free grubhub I had to pay a balance of 15.64 in a total of 38.33 was taken out of my account to pay Grubhub. I called Grubhub to inquire about my refund and was told my money would not be refunded that is why they gave me a free grubhub food coupon on them. I did not ask for freegrubhub food and they should had told me that. I am told that Harold Chicken is not refunding me my money so they get to keep the food I order, the money, and delivery fee something is wrong with this picture. How are you taking my money for something I did not receive when I called Grubhub they should had told me that Harold will attempt to redeliver my food or they would issue me a refund. When food is deliver they come into the building and the security guard and/or desk clerk will contact us. I security informed me that Harold Chicken never came to the building and the clerk informed me that Harold Chicken never came to the building or inside to sign in for food delivery. I find something wrong with this picture like how does Harold Chicken get to keep my 22.69 plus my food.

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Kionna Wright May 20, 2017 at 12:03 pm

Unfortunately today I encountered some of the rudest customer service representatives with your company. I actually have never had any person from your company be rude even if I wasn’t satisfied with the outcome. The first person that I spoke to name was Jennie, she told me that the food was only 15 minutes late and that wasn’t a big deal. I advised her that I wanted a refund and while we were on the phone the food came. I didn’t accept the food. I was told that she didn’t know if I could get my money back even though I didn’t accept the food. I asked for a manager, I was connected to someone named Chyna. I explained what happened and Chyna stated that she had to verify with the restaurant that I did not take the food. She told me to hold and then she hung up on me. I waited a few minutes assuming that maybe she got disconnected and would call me back, she didn’t. I called the customer service number and got Jennie again. I explained to her that I was hung up on and didn’t know what was going on, she sent a message to Chyna. I asked if Chyna would be calling me back when she was done talking to the restaurant, Jennie said yes. After I hung up with Jennie, Chyna sent me a text message saying the restaurant asked her to call back in 5 minutes and she will call me after she talks to them. When she did call back she explained that I would be given a courtesy refund and that I will not be receiving anymore in the future. I explained to her that it wasn’t my fault that the food was late and she went on to say that the restaurant must be paid because they made the food. I asked to speak to a supervisor because I didn’t like her attitude or tone. She stated that she didn’t have a supervisor. I asked her if she was the highest the company went and she said “today, yes”. I am truly considering not dealing with your company any longer. To be told that 15 minutes past the time they were supposed to be here isn’t a big deal IS NOT ACCEPTABLE. If I was paying cash for that food and they got here late and I decide that I would not accept it they would have to take that food right back to the store like I’m sure they did today. Chyna was nasty and needs to have some kind of customer service training and highly doubt that she doesn’t have a supervisor because I didn’t see her name listed as CEO,CFO, or COO, etc. I literally use Grub Hub several times a month and the way I was treated today as a customer was completely unacceptable.

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Michelle June 3, 2017 at 1:27 pm

I had some of the worst customer service experiences ever since I started using Grubhub I ordered from one particular restaurant garbanzo grill these people do not care to follow the directions of the order that you’re placing later on they try to explain it away not knowing that GrubHub is on three-way with you and they are acting unprofessionally when I ask them what type of salmon they have she went says to me I am new here I don’t know OK then maybe you shouldn’t be answering the phone of the restaurant maybe that shouldn’t be your position… However the other orders I placed which had nothing to do with salmon they did not follow the directions and they expect you to be satisfied and in my world my money is just as green as anyone else…. so if you can’t listen we can’t do business together good luck in the future but try to do business with people who have some type of education or know what they’re doing before they become part of your platform GrubHub.

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Michelle June 3, 2017 at 3:31 pm

The girl had the audacity to threaten me

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Andrew Hamilton June 5, 2017 at 6:29 pm

I agree with you that Grubhub should dissociate itself from some restaurants and I’m a GH driver.

This occurred a couple of hours ago today June 5, 2017.

I accepted an order from a restaurant that has told me they don’t start GH orders until the driver walks in the door. But since it was a 15 minute drive to get there I chanced it.

Sure enough upon arriving and waiting 8 minutes to be acknowledged a worker informed me the customer ordered something they didn’t have and she was waiting on her to call back. Miffed, I waited in my car in front of the place 10 more minutes. I went inside, still no call back so I left to call GH. On the phone with an incompetent rep for 20 minutes, he had me on hold forever. All I wanted to do was cancel the order and get on with my deliveries. The rep insisted I could do it from my phone but after accepting a driver cannot, GH has to do it.

I hung up and called back and another rep did it but another 15 minutes went down the drain.
Frustrated, I ended my shift. An hour wasted with no compensation whatsoever!

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John Yim May 5, 2017 at 11:18 am

I have wasted so much energy into setting up with your company, horrible experience, very painful, non dedicated people you have working. Never follow up to do anything correct. OMG. I want to avoid contract ASAP.

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Shakiera Rentz January 9, 2017 at 11:59 pm

My name is chay davis also known as shakiera. I recently order from Grubhub and had the worst customer service ever. I Also had a supervisor named taris that hung the phone on me when I was expressing my concern, I ordered from Ny fried chicken and they even stoked money from me , claiming it was a tip. I didn’t receive my money back nor the item. This is the worst I had to ever insure with a multi million dollar company. Is this how you treat people. The partners who you guys deal business with rally sucks because this does show an effect on you (Grubhub) . Spoke with several different representatives and my issue is still resolved.

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Shakiera Rentz January 10, 2017 at 12:00 am

It’s still unresolved. I really hate auto correct !!!!!

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Bryan Davis November 11, 2016 at 2:31 pm

I want to express my deep disappointment and concern over the dangerous language written in the memo by GrubHubs CEO threatening the employment of employees who supported our new President, Donald Trump. As a result, myself, friends, family and associates will stop using GrubHub. Donald Trump represents the views of millions that want to make our nation a place where all are citizens will thrive, black, white and Latina. The downright lies about his positions and characterizing him as a racist has been one of the biggest atrocities of this election year. I call on your CEO to release a public statement apologizing for the characterization of the President and those of us who supported him, and retract his threat to good people that may work for GrubHub and also support our new President. Your CEO should practice tolerance himself. Signed – Very Disgusted

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phil tran March 19, 2017 at 4:56 pm

Don’t listen to this idiot. He knows nothing about facts apparently. Donald Trump is a racists bigot who cares for only the rich. If you would stop watching FOX NEWS you might be able to stop spewing this bullsh*t. Thank you GrubHub for that memo. I will choose you because you didn’t choose Trump.

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