GNC Corporate Office - Corporate Office HQ

GNC Corporate Office

How would you rate your experience with GNC ?

[Total: 74    Average: 2.6/5]

GNC Corporate Office Address

GNC Holdings Inc.
300 Sixth Avenue 2nd Floor
Pittsburgh, Pennsylvania 15222

Contact GNC

Phone Number: (412) 288-4600
Fax Number: (412) 288-4764
Website: http://www.gnc.com
Email: Email GNC

GNC Facts

Founder: David Shakarian
Date Founded: 1935
Founding Location: Pittsburgh,Pennsylvania
Number of Employees: 5308

GNC Executives

CEO: Ken Martindale
CFO: Tricia K. Tolivar
COO: Dr. Susan Trimbo Ph.D.

GNC History

 

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GNC, which stands for General Nutrition Center, can trace its roots back to 1935 when David Shakarian opened a small health food store called Lackzoom in downtown Pittsburgh, Pennsylvania.  Making a mere $35 during his first day of business, Shakarian’s business improved so much that he was able to open a second store just 6 months after the first.

Unfortunately, both stores were wiped out in the Ohio River flood on St. Patrick’s day in 1937. Not to be deterred, Shakarian reopened both stores and by 1941, had a total of 7 locations.

During WWII, the company operated mainly as a mail-order business since most customers tried to save their gas rationing cards. Shakarian allowed customers to send him checks and he mailed their purchases with no shipping charges.

During the 1960s health boom, Shakarian expanded outside of Pittsburgh for the first time and changed the company name to General Nutrition Centers. GNC 2

David Shakarian died in 1984.  The family of Shakarian hired Jerry Horn to keep the business solvent until it was sold.

GNC was acquired by Numico in 1999. It sold the chain to Apollo Management in 2003.  The chain was sold again in 2007 to Ontario Teachers Pension Plan and Ares Management.

GNC went public on the NYSE  in 2011 under the ticker symbol: GNC. GNC 6

Most stores typically stock a wide range of bodybuilding, weight loss, vitamins, and nutritional supplements, as well as natural remedies, and health and beauty products, in both its owned brands as well as third-party brands. The company also sell health and fitness books and magazines.  GNC 5

Company retail stores are a combination of corporate-owned, as well as franchised stores. At least 950 of the 5,000 domestic stores are franchises, commonly located within urban shopping malls or inside grocery store chains.

Today, GNC is one of the largest retail health and nutrition chains in the US.  There are over 4800 GNC location in the US and abroad. In 2016, the company had annual revenue of $2.54 billion.

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GNC FAQs

Question 1: What is the phone number for GNC?
Answer 1: The phone number for GNC is (412) 288-4600.

Question 2: Who is the CEO of GNC?
Answer 2: The CEO of GNC is Ken Martindale.

Question 3: Who founded GNC?
Answer 3: GNC was founded by David Shakarian in 1935.

{ 100 comments… read them below or add one }

Anonymous July 29, 2018 at 1:17 am

Stopped by the GNC located on 9th street in Huntington, WV. , or better known as the Pullman square location while enjoying some of the festivities at the hot dog festival today. Upon arrival there was one male employee working (seemed to be extremely agitated) and was looking to be placing samples out. I stood waiting to get his attention, to no avail I decided to walk the store and look at clearance items until the gentleman was able help me. I then noticed he was messing with his phone and seemed to be avoiding me, after 30 minutes I aggravatedly asked to speak with a manager, he finally took his attention away from his phone long enough to say “you’re looking at him”, not only was he snoody with his response, but he reaked of marijuana. Apparently this store doesn’t care about selling product the way they should. What should have been at 10 minute visit turned into a 45 minute visit in which I left with no product or any questions answered. I’ll be sure to take my business elsewhere from now on, and I’ll also be sure to advise my fellow GNC shoppers to as well.

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Jessie plane July 27, 2018 at 8:54 pm

Good evening,

I’m writing to let you know I went to a GNC store today to pick up some supplements and complete cookies. I drive to the location on Bitters rd in San Antonio TX because that is my favorite location.

When I arrived the door was locked and lights. A poster said back in 5 minutes but being a Mother with a 2 year old means 5 minutes isn’t going to work.

I was looking forward to getting my products so I was really disappointed. I know 5 minutes to people is a short time, but today was already a tough day and all I wanted was my supplements and cookies and my child wasn’t having it. I drove out of my way to go to his store to be greeted with nothing.

Thank you for taking the time to read his, I hope the rest of your evening goes well.

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Mike C June 12, 2018 at 12:37 pm

On a recent visit to GNC in Conway, AR, (my wife and I have shopped there for about 3 years), I was purchasing the pre-work out mix we always buy. I showed the price match to the cashier/manager from Amazon and it was brought to our attention that GNC no longer price matches Amazon (about a $10.00 difference in price). I went ahead and paid for the purchase while I expressed that I was an Amazon prime member and could get it in two days and for the cheaper price (I was nice about it)… to which he replied, “well then I suggest you buy it on Amazon, I don’t really need your business”, I just replied “good to know”… I am sure this is not the protocol for expressing that GNC can’t meet the price point. So Good Bye GNC… Hello Amazon!

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Roxanne KR June 11, 2018 at 4:14 pm

I live in Eureka, CA. Last Friday at about 2pm I was at the Bayshore Mall for a hair appointment. I had forgotten to eat lunch so went into the GNC store to purchase a bag of protein chips. When I went to pay for them, the young man at the register proceeded to attempt to get me to sign up for rewards (I guess). Since I only wanted chips I said no. He continued to try to sell me and I continued to say no. He then accused me vehemently of being rude. I said I wasn’t being rude, I just wanted some chips. He said I was rude and that I could purchase the chips or not, he didn’t care. I walked out of the store and obtained a lunch somewhere else.

If I was being rude I would have said much ruder words. Obviously he didn’t understand the word no, or had not learned how to handle the word. Terrible customer service!!!

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Concerned American Citizen January 30, 2018 at 9:17 pm

I am a parent of one of a GNC manager.

My child has told me stories about their “leaders’” bad leadership and I was in disbelief….

Disbelief that someone would treat an individual, a HUMAN the way these employees are treated.

Disbelief that GNC has never heard of leadership training for their leadership team, cause if they would have they would likely embody these leadership traits and styles and employ them. Do you even know the difference in a leader versus a manager?

Disbelief that the levels of poor leadership extend beyond 3 levels of supervision.

Disbelief that the CEO either has not read one of these single complaints or concerns about employee or customer treatment and has not been able to direct the company in the morally right direction.

Joseph M. Fortunato when are you going to step up and teach your team how to be leaders? I’m amazed that you have continued to allow this to go on for years, aren’t you concerned about your customer satisfaction? Good luck staying in business and one day you are going to run out of customers and employees.

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Sandra Ferguson January 25, 2018 at 3:26 pm

I purchased 2 bottles of GNC Triple Strength Fish Oil Softgels ( buy one get one half price) on November 14, 2017. I finished one bottle and started on my second bottle and noticed the pill I almost put in my mouth had something in it. It looked like a small worm or a trail of blood ( neither one a good thing), I went into the store today 1/25/18 to return this bottle with the disgusting pill in it and was met with “do you have your receipt”? I said I did not it was 2 months ago, so she would not give me a refund or exchange…..I insisted she get customer service on the phone ( this store did not have a manager on hand, which is actually bad management). I got the same runaround from customer service saying they would look into it.
The point is, no one knows what this substance in my pill is and I could have ingested many of them without realizing it and it may be dangerous.. I am contacting a lawyer to find out what can be done about this, and perhaps even one of the television shows that deal with this type of thing. This is a GNC product and they should have been much more concerned about their product and their customer. I spoke with Penelope and she wanted someone to come out and pick up the bottle with the pill in it, I think she just wanted to get it out of my hands. I will never never shop in this store again, and would suggest anyone that anyone who does shop here check their product carefully!!!

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kelly hackitt December 13, 2017 at 12:35 pm

I would love to talk to someone about a major store issue. I have been a GNC customer for probably 15 years. I bought $130 worth of product yesterday and went to return it today in the store because the lady forgot to apply `. Dayton Mall Ohio location to be exact. Well the sales associate Brenedan couldn’t figure out how to return the products. He said he needed to call his manager, well his manager was the worst manager on this planet. He told Brendan that he couldn’t return my product and to go somewhere else. I asked to talk to the manager and he started yelling at me right away saying it’s my day off I can’t believe your talking to me right now, we can’t help you. For no reason mind you. I gave the phone back to sales associate and he told him he couldn’t return my products. I started to get upset basically crying and the store manager told his associate to call security on me. For NO reason mind you again!! I didn’t do anything wrong. They wouldn’t return my products. They Had security come in for NO REASON…. that was the most embarrassing moment of my life and said I needed to return at another store. This is the most insane thing that I have ever heard and experienced IN MY LIFy. I’ve tried calling customer care four times and have been disconnected twice and on hold forever. At this point I want the CEO involved, district managers etc.. this is by far the worst customer service and should not be tolerated on any level. These people need to be fired. If they go off on me for something so minor I wonder what they are doing to others. I’m the most innocent person you will meet and all I wanted to do was return my products and rebuy because the sales associate at another store yesterday messed up and didn’t apply my coupon code to my transaction . Please help and escalate this issue, I am beside myself and WILL NEVER BE SHOPPING AT GNC again because of the way I was treated today. This should NEVER HAPPEN TO ANYONE!!!! 

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Josh December 11, 2017 at 9:54 am

I also had payroll issues they still owe me at this point it’s hard to prove see I work in one of the plants in Greenville s.c. I got a grade 4 they gave me the intial raise but had me in system as a grade 3 for like 2 yrs so by the math they say they only owe me back pay from July that’s the last raise it was like a $1.25 a hour difference they didn’t have all my ot back pay either and now today I have two insurance cards one high mark the other Aetna I called high mark they don’t have no cancellation date and no one can get a answer I called our he now I called gnc corporate nothing except leave a number or email them this is ridiculous

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Marina Pasto November 22, 2017 at 3:58 am

Once again my paycheck stub is incorrect. Pretty sad how I wont be able to get a hold of payroll. Looks like ill be filing a wage claim with the labor board. Its a 300 dollar bill mistake. Right around the holidays of course. No body needs this stress. I worked over 45 hours this pay period and over 90 dollars in pms. And I get a pay stub that is 308 bucks? I work in a military store I get paid a special wage. On top of that. Its the same exact amount of money as my last paycheck from when I worked 17 hours? Seriously GNC payroll get it together! It would be great if you call me back this time, I will be contacting my district manager in regards to this, even though I will leave a message I know I wont have my phone call returned

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Bebe November 25, 2017 at 1:06 pm

I work for gnc also My checks look really funny too how to get your pay stub from gnc because I have direct deposit.

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Marvin Reid October 4, 2017 at 9:27 pm

Dear Sir or Madam:

I am writing on behalf of Rev. Anika Wilson-Brown, Pastor of the Union Temple Baptist Church in Washington, DC. For the past five years, we have held the “Whole Woman Symposium” which focuses on women’s health, empowerment, and entrepreneurship.

The dates of our symposium is October 26-28, 2017 and during our event, we like to offer our participating members gift bags filled with various small items. We are requesting any items you may be able to provide us, as many of our participants are also your customers. We are seeking approximately 150 promotional items.

Last year, our keynote speaker was Iyanla Vanzant and each year our symposium sells out; we are looking forward to an amazing event and we trust you will be willing to share with us.

Should you have any questions, please feel free to refer to our website: wholewomansymposium.com, or make contact with Mrs. Sherita Wallace-Reid, at (202) 409-XXXX.

Thank you in advance for anything you are willing to provide. Know that your participation or even consideration is greatly appreciated.

Most Respectfully,

Marvin C. Reid

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roxanna guzman October 3, 2017 at 9:37 am

On August 31st, 2017 at 7:30 pm I was at General Nutrition Center GNC in White Plains NY. Searching B-125 Complex and Probiotic. I did not find the B-125 complex but if I found the different Probiotics there were some in particular, but I find that they were beaten and what caught my attention was that it had the indication that they would expire next month. He communicated it to the employee and she becomes aggressive, insulting me and verbally assaulting me. He threatens to lick him at the security of the Mall Gallery and seeks accomplices from Aunttie Annie’s maid. The GMC employee begins to insult with words and aggression. I remind him that I am a client and a person older than his behavior is not appropriate, I respond that I will not put low level of it and I go. I am surprised that security and she are following me and looking for me. I tell security what happened and this begins to want to intimidate but realizes that I am not alone.

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Brad Chandler September 16, 2017 at 10:42 pm

Hi, I hope this email gets into right hands. I live in Southern California, and I make a living selling products on line and am always looking for a good source, and good products to sell. I look for liquidators, shelf pulls, discontinued items etc and sell for a big discount from retail. Vitamins, supplements etc is something I’m really interested in, top of my list! Is there anything you do with vitamins/supplements with little self life left or discontinued items. I would love the chance to be able to purchase some of these products. Again I live in Southern California, I could either drive myself to a location or we can arrange a shipping/delivery options.

I’m just being creative on how to pick up liquidated, discontinued or returns, items getting close to exasperation dates. Thanks for time reading.

Sure would like to hear back from you folks, I’ve purchased many items from your stores, proteins, joint products, testosterone products, etc. I like them all!!

Thanks again

Sincerely,

Brad Chandler

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Brian E McIntyre September 15, 2017 at 9:08 am

Customer service extensions do not work. Payroll department can’t be reached??? No one answers

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Lee September 2, 2017 at 12:12 pm

After years of shopping with GNC over chain competitors (and in multiple states) the rude customer service of the store manager/ franchise owner has lost a customer. Not only this customer but those that I can share the worst experience I’ve ever had. As a VP in an customer service centric company and years of retail background, I was denied a store credit (a low $32 transaction) in exchange for a refund of product in completely disaatified with. All customer service numbers he provided didn’t even work. Instead of trying to convey understanding to the customers frustrations, I only received multiple responses of “my hands are tied, I can’t do anything”. The franchise owner himself can’t do anything – it’s unfortunate when an owner/manager is so restricted?

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Genesis Perez August 23, 2017 at 6:15 pm

I just had to share my great experience with Shawn S. At the Sebring, FL Lakeshore mall location. Shawn was knowledgeable about all the products I asked about. He was extremely helpful. I am in complete amazement in the treatment I got with Shawn. If I ever had a store of any kind I would so need a person like Shawn. I just thought he deserves this recognition! 😃

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Tiffany August 19, 2017 at 2:59 am

Gnc is a bunch of a-holes who let good manager’s go for no reason. Try you’re hardest not to work at this c**p.

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Ryan August 14, 2017 at 2:36 pm

James from westshore mall tampa fl was extremely rude when trying to make a return. Spoke with a condescending tone as he said “what don’t you understand” when he lied by saying “the computers don’t hold past purchases in the system,” in order to avoid making a return that would go against his sales numbers. He finally put my phone number in after I told him I’m not stupid that Ive seen my previous purchase history before to make sure I got the product I needed and the sale I was trying to return showed up on the computer. James told me the manager at the other location had to do the override which is a lie. James said as I walked out, yeah that other store can take the hit on the numbers. Bad business practice.

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GNC employee August 6, 2017 at 2:13 pm

I started working here in June, but after my manager’s exercise in poor ethics and bad business practice, I am looking for another job. She wants me to lie to customers who do not have accounts and do not want to give their phone number that the manager wants it to call them on the customer service they received. This is a lie as it is a ploy to plug them in for a free membership. She also shared sensitive info to me on another co-worker. It is my intention to contact corporate HR and report her, as well as the RSD on these practices.

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client July 7, 2017 at 8:14 pm

To whom it may concern:

I had gone into the store in Sheridan Wyoming and purchased a product for my mother. I specifically informed the young man in the beginning that she had congestive heart failure and was in kidney failure and wanted to know if there were any products for kidney problems. He sold me a kidney/bladder Natures way brand herb and said that it should help. Before allowing my mom to take this product I asked her nurse if it would be beneficial and she in turn said no. When reading the bottle (which I do not think he read, and I did not read as I thought he knew his job) It stated right on the bottle not to give this product to heart and kidney patients. When returning the product the same young man waited on me. I asked if I could return said product and that I had forgot my receipt he proceeded to only give me $3.69 for a product I paid $9.99. When I told him I knew I paid $9.99 he said that was all he could give back with no receipt. And yes I was not very nice with him and told him so in no uncertain terms. I do not believe no matter what kind of business you are, when a person returns within 30 days and you charge a $6.30 restocking fee thats 2/3 the cost of which I just paid, F***ing right I’m gonna be mad. So in turn I went home and retrieved said receipt. This young man was ok until I told him I needed a refund and that he should know what he is selling to his customers. What ever happen to the customer is always right………..I will make sure if anyone I know goes there not to, as GNC is a ripoff.
This young man needs to be re-educated in customer service and product information.

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daryl Johnson June 24, 2017 at 9:50 am

Governors square 1500 apalachee parkway Tallahassee Florida has to be one of the most knowledgeable facilities you have. Especially, the employee I have encountered both times I have been there. Fernandez Jacques, if there is a nicer, more intelligent person in your company it is hard to believe. Different people would come by just to be in his presence and also making purchases. Dez, thanks for being there for me

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Aaron June 13, 2017 at 2:41 pm

The guy working at the store was offended I bought only one protein bar . Not good business. Plenty of other options.

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Brian Paul Schmitt June 8, 2017 at 12:41 pm

I worked for the company about 5 years ago I believe for about 4 years as a manager. I am trying to locate my 401k, who do I need to call to find out?

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James Dressler June 5, 2017 at 6:53 pm

I am a rep for a product I would like you to try.
Who can I contact ?

Kindest regards
James Dressler
480-684-XXXX Txt for fastest response

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Eric Ruffin May 30, 2017 at 12:53 pm

To Whom it may concern,

I’m generally a champion of GNC and GNC products, however this morning I experienced customer service or a LACK OF CUSTOMER that I found truly disheartening. I will detail my experience without giving the names of employees because I didn’t care to ask and because my hope is that better training will result.

I entered the Philadelphia 30th street GNC store (located within the train station) and stood adjacent to the front counter looking around for multi-vitamins. No other customers were in the store. Not seeing vitamins anywhere I walked about the store for 4-5 minutes. My physical search of the store eventually ended on a shelf to the left of the front counter. During this entire search the two employees (one behind the counter the other on a ladder adjacent to the shelf holding vitamins) never broke from conversation about lack of mobility with the current shelves in the front area of the store, to acknowledge my existence or even offer any assistance in finding a product. To their credit (I suppose) the two gentlemen that followed were asked “can I help you find anything”. Neither of them purchased or made attempts to purchase anything. Once I found what I wanted one employee asked if I’d “found what I was looking for”.
I proceeded to the counter, not impressed by their lack of curtesy but not disheartened. However, as I stood at the counter waiting for the woman behind the counter to finish her conversation and her subsequent text message. I thought this is more than an oversight this is rudeness. Never looking up from her register she asked “what’s your email” then told me the total cost and picked up the phone to continue texting.

I proceeded to tell her that she should practice better customer service. She responded by telling me that I needed to put my card in the reader and pay for the merchandise. My reply to her was : “I don’t need to spend my money here.” She told me that her priority was with “getting a shift covered”. Seems to me her priorities are a bit skewed.

I left the store and refused to continue the transaction. Why should I pay for and/or encourage rudeness?

With a paying customer in front of you/ two employees on the floor someone should prioritize each potential customer that crosses the store’s threshold. No side conversation or text message (emergencies excluded) take precedence over your customers. They sustain you. Their experience in the store as well as the products sustain you.

I hope this experience was an anomaly and that a simple mention of the incident with proper training will rectify their behavior.

As I exited I will say that the woman behind the counter wished me a good day. Her sarcasm was not missed and I retorted “you have a great day”. Unfortunately, this exchange had little if any real sincerity. What a sad way to begin our day. I hope it gets better.

All the best,
Eric

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Sharia Willows December 28, 2017 at 6:16 pm

YES SO RIGHT!!! The female cashier at the 30th St Amtrak Station is very unprofessional. RUDE RUDE AND VERY RUDE!!! I have spoken to their corporate office and they do not do ANYTHING about it. I have stopped shopping GNC because of her. Now I shop The Vitamin Shop.

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Calron May 29, 2017 at 3:00 pm

I visited one of the local GNC stores in Cleveland, Tn at 10:15am Monday morning, looking to purchase to large cases of Lean Shakes. The young lady who was working (Allison Farmer) was hesitant to answer any questions I had, and even at times of me inquiring about the sample products on the table, I was met with blank stares.
I was told she no longer had the large cases of Lean Shakes. I continued to look around at some of the other products that GNC carried. I was in the store approximately 20-25min or maybe longer with no interaction, but met with blank stares and being followed through every section of the store. I would look over and find Allison Farmer staring at me and watch like a hawk as I read labels and compared other products. I finally became fed up with being WATCHED LIKE A CRIMINAL, I asked ALLISON FARMER, WHY ARE YOU WATCHING ME, AND ALLISON FARMER, REPLIED, IM MAKING SURE YOU DON’T STEAL ANYTHING WITH A SMIRK ON HER FACE.
I immediately asked for the corporate office number. Allison Farmer in Cleveland Tennessee needs to be fired. I want a formal apology from ALLISON FARMER AND GNC CORPORATE OFFICE AND OWNER OF THE STORE.
I’m asking for corporate to review the videos of me being visually harassed and intimidated.

I’m sending this same email and complaint to my local news outlets.
– [ ]

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Mr Pacheco May 21, 2017 at 7:03 pm

I went to a store today tried to collect my points and the clerk told me I had “banked” them. I don’t know how because I don’t even have the app yet if I’ve spent over $400 in less than a month I should have every right to collect them. Then for him to call me a liar after I fugure this out I won’t be shopping at GNC anymore

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Lea & Alex May 10, 2017 at 6:19 pm

Today 05.010.2017 My sister and I went to 103rd location Jacksonville, Florida. The young man Kenneth was very Polite and Helpful.

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Mike April 28, 2017 at 4:33 pm

I’ve been sitting on hold waiting for customer service for over 45 minutes. This company cares nothing about its customers.

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Mike April 28, 2017 at 4:50 pm

I waited over an hour, with no answer. Had to hang up, couldn’t wait any longer.

Will never shop at GNC again. What a joke of a company.

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Lynsie March 30, 2017 at 5:29 pm

I am wanting to talk to someone in charge of Sponsorships

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Willie Brooks March 12, 2017 at 9:55 am

STORE# 01394 CONSULTANT:KL…Date:3/11/2017……When I first walked in the consultant was on the phone dealing with personal business it sounded like. When she finally got off the phone she didn’t even acknowledge me with a hello. I told her I needed to return something and her first response was “how many pills did you take out of here?” Automatically assuming that I’ve already opened it and took pills. She then ask “why are you returning it”… I told her that it does not work for me. I almost felt like I was being investigated for the money that I spent! She then takes the receipt and looks at it very carefully for a period of time and told me that if it was a debit she can’t do it….?????… by now I am extremely confused on why this woman is torturing me about money that I spent and want back! She then sees the transaction was made on a credit card and asked me for my card… when I gave her my credit card she saw that the name on the card was Willie Brooks and automatically assumed that the card could not have been mine being that I am a woman… she then says assumingly….”if you don’t have an ID then I can’t do anything for you.” So of course I have my ID. It just seems like she tried to make every excuse not to accommodate me with my return and I even mentioned a different product and got no help from her whatsoever! This woman is an horrible example for a GNC consultant and I definitely would never recommend this store to anyone as long as she is there. I absolutely 100% felt completely discriminated by this woman. And yes I am a woman of color.

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GNC Employee June 29, 2017 at 12:22 pm

As a GNC employee, this lady did what she was told per the book. We cannot just return anything and we have to know certain things about why you’re returning it, what method of payment you used, etc… So how about you take your pills and shove em’ up your arse. Don’t want the pills, throw them away next time and don’t waste an employees time with bullcrap. Okay? Thanks.

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Gloria Bardes February 17, 2017 at 3:51 pm

I went into the GNC store in the Northeast shopping center in St. Petersburg, FL because I have a coupon card with 25% discount. I purchase a product for $39.99. That was the shelf price, there was no discount, it was not on sale. The manager told me that she could only take the 25% off of the original price that was in December before GNC lowered their prices, which was $49.99. The original price should be what is on the shelf now, not back in December! That is not right to have a 25% coupon on a card that is sold by the Local High School for continued use throughout the year and then have a completely different story when someone tries to use it. I should have been given 25% off of $39.99 NOT 25% off of $49.99!

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GNC Employee June 29, 2017 at 12:23 pm

How about you don’t buy coupons from high school events?

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Kelvin Barlow February 12, 2017 at 12:35 pm

Good afternoon,

I would like to introduce myself my name is Kelvin Barlow, a resident of Charlotte, NC. I recently applied to your Wilkinson Commons store location as a part-time salesman. I’ve recently relocated to Charlotte, NC and could afford the opportunity to work with such an amazing company. I have completed my application and submitted a hard copy to the store manager Derrick, I look forward to working alongside him and his team at the Wilkinson Commons location.
Sincerely,
Kelvin

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Charlotte Ahrens February 22, 2017 at 7:29 pm

I was informed that a product “betaine anhydrous” was a “new,” to the market form of one of my favorite supplements beta alanine (I love the GNC brand) by a consultant at your store in Collierville, TN #03597. I was enthused, I purchased it. I plan to return it but the gentleman that sold me the product does not know your return policy as it is detailed on your site. I was told his family owns it. Does this make their policies on returns and customer service any different?
Both times I have shopped here I spent over $100. I bought a product called warpath the previous time and experienced a major crash. I let him know i wasn’t satisfied, he stated their was nothing he could do and that he never heard of anyone having a similar problem
Now I’ve read your policy on returns(after I read a couple of articles on Betaine Anhydrous) and I will NOT shop at this specific store again, I likely will also submit a negative review or two as well about this specific store. I like GNC and my hopes are that this simple issue can get resolved. I hope the gentleman that was there with my initial visit is there because he was sensible, very product smart and enthusiastic about helping answer questions (in fact, I remember him slightly discouraging my purchase of the “warpath.”
I would recommend a mystery shopper getting sent to this location. My receipt reads consultant 0711 “helped” me, it was 10:30 on this previous Tuesday.
If you have any suggestions on how to resolve this issue, I would appreciate hearing (or reading them).
Thank you for your time and i may be reached at (661) 868-XXXX

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GNC Employee June 29, 2017 at 12:24 pm

Franchise stores are rand differently than stores owned by corporate.

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Kadir December 30, 2016 at 8:19 pm

I just walk out of Fairoaks Mall ( Fairfax,VA) GNC, there was a young gentleman with beard who was on his phone while i walk to store and didn’t even say hello or welcome to GNC because he was on his phone. I asked for his help because i needed him to explain to me between three similar kind of product , he didn’t even come to where was product and expect me to bring boxes to him because he was still on his phone and too busy with it. He didn’t have any intention to help me or make this transaction. I mention that i would have appreciate if he could stop using his phone and help me at least when i asked for help. He was arrogant and commenting he has been working for 11 hours and he wouldn’t appreciate me saying stop using his phone because he has been working long hours !!! When i mention i would have mention situation to his manager , he was saying go ahead and say what ever you want it wont make any difference because he has great relation ship with her(manager). I hope some where from corporate office can see this comment and handle situation properly. And make sure he is going to get proper training on how to talk and help to costumer and stop using his phone. I asked his name, first he was trying not tell me his name and he didn’t have any name tag,than i asked again he agree to give me his nick name which was BO. I made my decision based on label i hope i pick right product since i didn’t get any help at all…

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GNC Employee June 29, 2017 at 12:25 pm

You can read, right? Then read the box and find out what’s different about them. It doesn’t take a rocket scientist.

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david lydon December 23, 2016 at 5:02 pm

hello. I am interested in having a speaker from GNC talk about supplements and vitamins and minerals to our members. The Shepherd Wellness Community in Bloomfield.
Tenative speaking date: Wednesday, March 29th. The talk would be for 1 hour from 6 pm until 7pm at our bloomfield center. The pay is $50.00. We have av equipment and a laptop should GNC want to do a power point presentation. Our website: swconline.org
My cell is 412 607 XXXX. Our offices are closed now for the holidays until Wednesday, January 4th, but I’ve listed my cell number if you’d like to reach me prior.

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A December 2, 2016 at 5:42 pm

I think GNC needs to lido a better job of managing their RSDs. Seems a lot of them make their own rules or are egomaniacs who write people up just because they can. There are no checks and balances in GNC corporate. It’s like they fill the RSD positions without actually looking at their experience and then they don’t supervise them. I would love to see Boss Undercover by the CEO of GNC. Probably would get a rude awakening as to how their sales associates feel…..yeah the ones that are doing the selling to make you money. Who looks at employee turnover? Manager turnover? Sales? In my state clearly no one cares especially the RSD who is a complete moron. A manager gives two weeks notice and a week after they are gone still no manager! Who is doing the scheduling, payroll, etc?! Pathetic. I could do a better job than the RSD and I have no retail experience just pure business common sense. Wake up Corporate.

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Natasha Fox May 4, 2017 at 3:34 pm

I agree. Here in Waikiki GNC store I have come across some awesome people working for GNC. Always alert on incoming customers, attentive and knowledgeable. Yet I have seen GNC doing a high turn over on those awesome employees. Three weeks ago I was in that store and only one employee was there, worried that this builds lack of trust in the company if they do not build a good and solid employment package. At the end of the day it is the people inside the retail stores that make your numbers, and those are the people that are your biggest part of PR. Please take good care off them, train the once that lack knoyor customer service, reward the once who provide excellent customer service and bring your numbers up.

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GNC Employee June 29, 2017 at 12:28 pm

AMEN!

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Boyd Hamlin June 29, 2016 at 6:10 pm

Hello,

Hope you are having a wonderful day. I wanted to reach out to you and let you know of a new way I am promoting my business this year to see if you might know anyone that may benefit as a company or group from my services in the GNC stores of Rio Rancho, NM and Albuquerque, NM.

I am offering one complimentary 45 minute leadership training for companies over the next couple of months.

Typically my trainings average 45 minutes packed full of information, interaction with the intent of creating a fun learning environment for building awareness.

My goal is to have each person walk away with at least one mind changing idea that will create a desire for motivation and self- improvement to increase productivity in the group and organization.

In the training I will define leadership, discuss a few myths about leadership, cover different ways to lead and share 2 laws from John Maxwell’s book “The 21 irrefutable laws of leadership”.

I assure you that your people will get something they can apply to their work that day.
Let me know if this sounds like something you or someone you know may be interested in and benefit from.

Thank you for helping me to make an impact in our area.

Talk to you soon.

Boyd Hamlin
Johnmaxwellgroup.com/boydhamlin
boydahamlin at gmail.com
505-850-5600

If Joseph M. Fortunato, your CEO, or Michael M. Nuzzo, your CFO have heard of John C. Maxwell, they know the power of influence his content brings to the table. It can take your employees to another level. My son is an employee of GNC, applying John’s content to customer service and getting results. Let’s be in touch.

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Mark Strohecker July 19, 2016 at 9:50 am

I would love to move up in the world.I am currently a employee of GNC and I love my job.I also have plenty of supervision experience. And have done all kinds of work and and have always been told to go for something higher as far as management but being with a company like thus how or who do you talk to?I wish I had gotten the call sooner to come work for GNC and had applied sooner.All I can hope for is getting a chance to move up with this company if its all possible.I see so many younger people in manager positions and supervisor and hear I am with the same if not with more knowledge.I have 14 years of supervision and wouldn’t mind to do it again to help and continue to help the company grow.

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Tom Watson July 19, 2016 at 10:18 am

I am a Paralegal and have heard certain things about GNC.They are a great company. But I had to makena call to Labor and Industry cause they makenthere own laws and that’s why there are places like Osha and Labor&Industry.I heard of people getting in trouble over things beyond there control.Being off sick and having a serious problem just say a doctor gives them a excuse and they go back and are told the excuse dint matter you still get points against you.This happened to a young girl a few months ago.1 a doctors excuse is a excusable excuse excepted by all employers.By law it has to be excepted with no action taken against the employee.Also i did read GNC has been fined by Osha for a bunch of broken rules and you cannot go holding someone and giving them points cause of a doctors excuse.If a person has something internally going on and need to miss then they need to miss.You need to change your rules.If someone’s mother or father dies by law the employer has a right to 3 days off with pay.You going to fire them for that.And why aren’t the employees giving handbooks explaining there suck days,personal days,vacation call offs etc etc.Labor&Industry is on to off this.These are your employees not your slaves you sound like you treat them as slaves.Put your self in there place is this what you would want??THEY BY LAW IF THEY MISS DUE TO BEING UNDER A DOCTORS CARE AND BRING A EXCUSE NO POINTS OR NO FIRING IS NOT TO HAPPEN.THEY ALL UPON BEING HIRED SHOULD BE HANDED A EMPLOYEE HANDBOOK DO YOU DO IT NO.YOU HAVE A GOOD COMPANY AND PEOPLE WHO COME OUT AND WORK FOR YOU EVERY DAY.WITHOUT THEM YOU HAVE NOTHING.LABOR INDUSTRY WILL BE INVESTIGATING ALL OF THIS AND HOW YOU TREAT THEM AND IF THEY. ARE A NEW HIRE AND DON’T HIT A QUOTE ON SOMETHING YOU FIRE THEM.WERE IN AMERICA NOT WHERE PEOPLE ARE TREATED LIKE SLAVES.I WOULD SAY GET ALL THE EMPLOYEES HANDBOOKS AND CHANGE YOUR CALL OFFS AND EXCEPTING EXCUSES AND NOT GIVING THEM POINTS FOR IT.

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Justin Lashley June 3, 2016 at 3:36 pm

I was wrongfully fired by Debbie Buses RSD out of Indianapolis Indiana. My doctor put me on new medications I was unconscious until 130 pm and my shift was at 930 am. My associate covered it at 10am. I was fired because I didn’t contact anybody. I couldn’t because I was unconscious. Descriminating against workers with mental illness should not be allowed. This is illegal and corporate needs to address this immediately. I’m capable and very good at my job but I can’t help I have ptsd anxiety and depression because my mom passed away. Please anyone from corporate please address this issue immediately.

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Nellie Maciel May 20, 2016 at 5:50 pm

The City of Phoenix Housing Department is hosting a Father’s Day Event. The event is scheduled for Saturday, June 11, 2016 from 8 am to 10 am. It will be held at the Sidney P. Osborn Housing site located at 17th Street between Adams and Monroe streets. This event is a free and is a non-profit event.

This Father’s Day Event is an effort to strengthen family relationships in the Sidney P. Osborn community and inform participants of the local social services that are offered within the area. This event will enhance the father/child relationship and encourage fathers to become and remain active in their children’s lives. It will also provide economic opportunities through job development resources and supportive services for fathers of all ages. Featured at this event will be a family style community breakfast, bags filled with resource information, music, games and activities and door prizes. Approximately 100 to 150 area residents are expected to attend.

We hope you will join us in sponsoring this event for the fathers and families of the Sidney P. Osborn housing site. We are requesting any donation you might be able to provide. Funds will be handled through Phoenix Revitalization Corporation with 501 (C-3) Tax ID #86-0663748.

Your willingness to participate as a sponsor and contribute to this event would be greatly appreciated. All contributing sponsors will receive recognition for their donations during the event, as well as display their logo on the event flier. On behalf of the entire committee, I would like to thank you for your attention and prompt consideration of this request.

Thank you in advance for your generosity. If you need additional information, please contact me directly at 602-495-XXXX or nellie.maciel at phoenix.gov.

Once again, Thank you

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GNC employees April 13, 2016 at 8:20 am

I’ve called corporate HR recently because it is some really funny stuff going on in my area of Valdosta with our SSM, RSD, and lost prevention. They are are forcing people to quit or firing people over reason. I’m beginning to to believe they may be attempting to come after me very soon. I will attempt to contact human resource again but if my suspicions are correct and I do wrongly lose my job I have every intention on suing because I exhausted every measure to prevent the inevitable.

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Gregory W. April 8, 2016 at 12:45 pm

I am a GNC store manager (3955), and I have been harassed, discriminated against, and retaliated against by my former and current leadership. I have contacted HR several times including 3 times in the last 48 hours leaving priority messages. No one will contact me back, and I am currently clueless to what direction the company is taking and if they even are aware of my situation.

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Matraca March 22, 2016 at 7:43 pm

I was with GNC for going on two years come this May. As of yesterday, I got fired due to getting my other work schedule mixed up with my GNC schedule. Now, I am not saying this is not my fault or poor me, etc… But the thing is within the almost two years I have been with the company I have always felt that I could never be human and make a mistake or else, and here I am now fired from a job that I absolutely adored, and was great at. I brought in over $3000 on my own in one day and over $1000-$2000 the day after that all on my own, and outdid every manager and part-timer that day out of the stores my location kept up with being my manager at 1438, in region 32 is an SSM. I am currently working on my Bachelors in business marketing, while going to school full time, I was also working two jobs, and like I mentioned before, I got fired due to getting my schedules mixed up and being human. If that does not tell how much of a work ethic I have at the age of 22, I do not know what will. The experience over the years with GNC is something I will never forget. I even have interest in working for cooperate and become apart of the marketing team because I loved what GNC stood for and enjoyed being able to help my customers become a better and healthier them. I cried my eyes out when I found out I was fired. I gave it my all every time I walked in the door. I wish I could have my job back already. Just a college kid trying to make ends meat on top of bettering my future and for trying to be independent and a hard worker, it turned around and slapped me in the face. I honestly could not say who was more upset, my manager, or me, when I came in and had to give up my key. All I can say is I am hoping that at the end of the day, this was just a blessing in disguise.

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Kamal Daniel February 25, 2016 at 2:39 pm

I am a GNC employee from store #1151 , employee #4245786 , I am concerned about my experience working at GNC. I have only been working for G in C since December 26, 2015. I trying to see if it’s illegal to not pay me or not schedule me to come in to work. I haven’t been to work in about three weeks. My store manager said that she has to cut down on hours when she said that I thought I was only going to work to work 2 or 3 days or something close to that. I haven’t worked in three weeks and I want to see can they do that. I asked my store manager if I was fired but she said no she’ll call me when there are more hours to open up. Just to let everyone know I am a part-time sales associate I get paid every two weeks but I haven’t got paid today was supposed to be my Play day but I haven’t been in work for almost 3 weeks. So I’m axing if someone can please help me out with this.

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Anonymous June 8, 2016 at 11:22 am

I don’t know who or where you are, nor do I work for GNC, but I’ll tell you why you won’t be called back in to work.
1. You don’t even know the name of the company you work for. It’s GNC, not “G in C.”
2. You may be asking for help but if you are “axing” for it you may be firing someone or even be arrested for assault or attempted murder.

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Maria Fuller August 18, 2015 at 9:11 am

I am a HUGE GNC fan – i don’t work for them but their products are great! I’m curious if you’re bringing back the pumpkin spice lean shake this fall?? I really miss it and HATE not having it!!!! 🙁

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Megan September 29, 2015 at 8:31 pm

I am a GNC employee and YES they actually hit the shelf a weeks ago in my location so if they are not in yours yet they will be!!

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Sarah K Waid-Harris July 3, 2015 at 11:21 am

Worse service ever at stote#03614 from consultant 2953
Transactional#70575
Above photo was priced marked
Rang up as 40.99
He refused to honor price marked in store
I will never shop or purchase anything from gnc again
Worker said price changed today and he had not gotten around to changing in store
I told him he should honor the price marked or do his job better of marking the correct price he said that was impossible
GNC lost a sell of 80 and a customer
I will tell everyone how bad gnc treats customers

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GNC Employee June 29, 2017 at 12:36 pm

Good. GNC sells millions of dollars worth of product every year… you really think they’ll miss your $80 sale. Get over yourself.

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Matt June 27, 2015 at 7:56 pm

I have been working for GNC for close to two years. I am a former Marine Corps Veteran. 7 years, I served with honorable service, and have been to war, as a leader. I am currently in college at Metropolitan State University of Denver, getting a degree in Exercise Physiology. I am also getting a minor in Business Management. Now, from what I can tell, GNC needs to step it up with employee appreciation. I don’t know about all these negative stories on this feed but what I do know is that I’ve been through 3 managers, my last one got fired.(Store 8381 Englewood, Co) I can also tell you that, our region is always under staffed and staffed with goons at that. Hiring some punk kid with little to no knowledge will not help propel sales, I can see that in the field. The lack of knowledge/ responsibilty/ character, does help us build teams within our stores.
To begin with, we need updated computer systems. These programs lock up and cause loss sales too often! We also need a separate system for GNCU’s. Our managers cannot complete daily tasks with only one computer available, let alone having two people attacking it for sales, and what not!
Secondly, the competitions are skewed. We are #3 in our region for BLY but then we have two stores with goals of just $15,000-$18,000?!?!? What’s going on with the statistics end of the spectrum. Last time I took stats, that would be considered skewed!
Lastly, we need more suitable training and leadership out here. Why is our SSM/’s restricted to their stores and not out training in the field? They are our biggest assets. Why are there uneducated individuals selling products that could potentially hurt the customer. Time and time again, we get rated poorly for bad customer service. Why you ask, well it’s because we have kids working for us! We need adults with similar backgrounds. I’ve seen the applicants my managers are handed, completely absurd, and uncalled for. One applicant didn’t even know what GNC stood for or what we do as a company. All I can say is, David Shakarian is rolling in his grave right now. The GNC brand name is well established but look at the vast population of current and previous associates dogging GNC. Look at the complaints coming from people who stop in for a protein shake and end up hating our company because “said kid” doesn’t have a clue as to what he doing. This company deserves better quality management and leadership. This corporation deserves better stock holders if that is issue at hand. That is all, thank you for your time and consideration!

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Eva Smith September 22, 2015 at 9:51 am

I was a sales manager for GNC for 2 years at a location store transitioned from franchise to corporate in a rural area with little to no involvement from SSM I am no longer employed with GNC. I agree with every point made and I hope the right person will see this and make these changes .

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Sharia Willows December 28, 2017 at 6:25 pm

STOP TELL THE TRUTH MATT TO WHAT’S REALLY GOING ON AT GNC

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stuart roth April 29, 2015 at 11:42 am

My company was employed by a contractor of GNC in November of 2014 to diagnose drainage issues in the Brunswick Square mall store located at 755 RT 18 East Brunswick NJ . I notified GNC the contractor Falcon Facility maintenance of Port Reading , NJ did not make good on their payment commitment of Janurary . I spoke with several GNC corporate employees Adam Brown 412-288-2778 and Linda (412- 288-4624) who said they would get this figured out . I have not heard from any one and have left a lot of messages . I, family and friends have been GNC consumers for many years .Obviously based on the handling of this experience I strongly question the integrity of the corporation/products on a whole !!!!!!!!!!!!!!!!

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werber guerrero April 27, 2015 at 7:54 pm

I am a current employee for gnc Stockdale location in bakersfield ca, on Thursday I was working 7 hours shift went outside to attract customers of any way because the store is very slow in traffic, so today I was told to write an essay of what happened on Thursday I refused so I am required to work this week , i.got all my hours cut and my key taken away for standing outside for 2.min and my manager said she has to wait for cooperate to what they want to do with me , that’s illegal to cut my hours and get my key taken away for standing outside ridiculous I will be going to the labor board

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GNC Employee June 29, 2017 at 12:37 pm

You were outside a store which left it unmanned, correct? No. You’re in the wrong. Bye now.

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jan April 20, 2015 at 4:46 pm

My account was to go through april I had a $15. Coupon my vysara sale $84.99 _ $15.00 =$69.99+$5.60 tax =$75.59 no fair to charge me $91.79 ,you charged me for a membership that wasn’t expired….that’s $16.20 too much…so basically the coupons are worthless and just a come on….

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Doesn't matter March 5, 2015 at 4:38 pm

I work at GNC as well as being active duty in the military. I’ve been in the military for a couple of years and got a part time job for extra money and time to kill. When I got news of being deployed for a short time. I told my managers the day I found out. And they’re response was simply you can have your job when you come back but as a punishment your hours will be reduced to 5 hours maximum per week because you wasted our time. So not only is this illegal It is wrong. I’m proud to serve my country, but not for people who don’t respect what I’ve given for this country and to be treated this badly. I hope this gets word out that GNC does NOT actually support the military or the people in it.

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tazz March 6, 2015 at 8:19 pm

called maturity,
ridcualouse u have to work 2 jobs. first thing about being a adult is you think from both sides. I worked at GNC. like most business in america work skeleton shifts, everyone always works bythemslves, 1 person calls somone has to come in on thier day of. this goes on and on. same anywhere esp that is a 5 man location. so when u are out gnc has to still keep u 20 30 hours work even worse skeleton shift cover your hours, keep it open, or hire some kid but when come back do what they are doing to him only offer him 4 6 hours or let him go. this is almost every compnay in america unless u worked a location with 50 plus employees. u should still be kept in loop for when a locatoin opens up but thats it. belive me if they really wanted u as u worked hard or awsome ales person they would find a way keep you, but sounds like just a average employee.
tops u should have gone to college get better paying job, as we all know millitary not get paid crap slave labor, i was a millitary kid, u get treated like crap by society as hero story is over when we went to guns. we are not at a world war, what we cant take on 3rd world countries. unless u dad served maybe 5% actually did it for america, most do it as american rejects of high school

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Dimples March 2, 2015 at 9:39 am

GNC hire too many young people who do not know how to help its custmers. It figures because I call corporate and the Apple don’t fall from the tree. Been two weeks waiting on refund. All the focus on is sell…. Sell sell Ching chimg money.

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GNC Employee June 29, 2017 at 12:39 pm

Maybe spend more time on learning how to type/spell and less time complaining. You might not be a grumpy piece of s**t afterwards.

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Tanner January 12, 2015 at 4:37 pm

When my friend and I went into the sandusky Ohio store in the sandusky mall, we were greeted and asked if we needed any help. We told the guy that we were just looking around and we would ask if we needed any help. At the entrance there was a display of 1.39 hand creams. I picked one up planning on buying it. As I browsed around, the guy kept asking us if we needed help. It was annoying! If I tell you no once, stop asking. I then set the hand cream on the shelf bc I just wanted to get out of there. The next thing I know, the worker walked right up to me and says “where is that thing you had in your hand”? Confused, I replied ” the lotion”? He said yes the lotion, where is it. I walked him over and showed him exactly where I put it on the shelf, where more of the same item was sitting. I do not appreciate being accused of stealing. I have a very good career and don’t need to steal a jar of hand cream for $2.00. I will not shop in this store again.

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jojo April 6, 2015 at 3:18 am

gnc rules say that we are not even suppose to ask you if you stole something or anything. we are just suppose to call loss prevention when you leave. for this very reason. go find that eployee and give his name to customer service , but in all honesty the loss prevention people threat us with puting cameras in the store and bascally say it os our fault if anyting is stolen.

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GNC Employee June 29, 2017 at 12:41 pm

Come in. Buy your sh**t. Leave. We don’t want to watch you “just look” for three hours. If you don’t know what you want, don’t come in.

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ann January 20, 2018 at 5:25 pm

your a d**k

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rivera December 19, 2014 at 5:24 pm

when i first walked into the gnc in boulder city nv. i was not sure what to expect. the manager was this small young girl and i was really scared to get any information from her cause she looked so young. she kindly greeted me and asked what brought me in and to be honest i didnt know. she simply asked me tons of questions and set me up with a load of stuff but then took off 10 bucks off of my purchase . she was such a nice young lady and ive never had someone act like they cared so much she also called me twi weeks later to check up on me to see how i liked my protein and vitapak. i live about 3 minutes away from another gnc but i make the 20 minutes to just shop there. all of the employees there are so nice and friendly ive also lost 48 pounds since ive been shopping at gnc. thank you team 7526, thank you rudie,aaron,and ryan.

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Frank December 2, 2014 at 2:20 pm

I am not sure you will get this but I am going to try.
My wife and I went to your GNC store at Newington, NH in the Fox Run Mall to get a product, when we walked in the guy was on his cell phone and all the time ignored us. We walked around to see if we could find what we went in there for and he was still on the phone, we said forget it and left and walked up to the end of the aisle we were in and when we walked past him, he was still on the phone. I find that very rude and we will never go back there again.
Maybe this will fall on deaf ears but I at least got it off my chest. Have a nice day.

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Heidi McDonald November 20, 2014 at 5:28 pm

I would like to speak to someone about my employment. I enjoyed my job at the gnc warehouse in leetsdale pa. I was wrongfully terminated from my position this week due to another employees actions that were completely out of my control. I was terminated because SHE brought drugs to work. She admittedly made a statement saying it had nothing to do with me. I was only her ride to and from work. I offered to take a drug test, an have my bags searched. I had no idea she brought, or even possessed the substance. She stated she only told me she “dropped it” which I stated was incorrect. If she did in fact say that to me I must of misheard her words! I was an excellent employee and did not deserve to be terminated weeks before my sons birthday/daughters memorial and christmas time. I would love to have my job back, and I have been told that is not an option. I plan to outwardly publicly speak about my circumstance with this company as a single mother terminated for something I had nothing to do with! If thats how a company treats their employers, imagine how they treat/package/ store expensive product and clients. I would very much so appreciate my job back that is rightfully earned by myself.

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Adam C November 6, 2015 at 8:16 pm

Hello, did you ever get anything accomplished? Email me

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Kathe Alston November 6, 2014 at 8:00 pm

I’ve worked for GNC for over 18 years. I’ve been harassed and set up by supervisors and Human Resources for years. I was terminated today because my supervisor chose to harass me on my break, and didn’t like my response. Missy Jones told me that I was suspended until she investigated. I found out that I was terminated because the supervisor told other employees and they texted me.

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elleb October 17, 2014 at 2:58 pm

I worked for gnc and have yet to be paid my card not activated and I now after calling multiple times the phone number 412-288-4600 does not work. all I want is my pay, so that I can be done with gnc. I didnt realizing paying someone for time worked was so hard. If i cant get through and dont get compensated quickly I will be getting a lawyer to get the money I WORKED for.

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Jessica September 3, 2014 at 2:02 pm

I am a gold card member and I make purchases the GNC every month. Today I went to the GNC at 1862 Country Side Drive Turlock CA 95380 store # 01088. I am extremely disappointed with the customer service I received from your clerk named David today. I always get the BOGO discount on my vita paks no matter which paks I purchase. The clerk was very rude and disrespectful . I ended up having to pay $121.06 for the same vitamins that cost me $90 every other time . Please respond to this message ?

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Myrna August 18, 2014 at 11:45 am

I never really shopped at GNC before. A few months ago I went in the the Bethlehem Square shopping center in Bethlehem PA to purchase a few things. I spoke with a women named Ro. She is the nicest person, very honest and helpful. She dosen’t try to sell me things I don’t need but always guides me to the things that seh thinks will work best for me. I have only shopped there 4 or 5 times but I already feel like we have built a relationship. After all, isn’t that way good customer service is, building a relationship with your customer? I highly recommed shopping at this store and would drive out of my way to go there. It is people like Ro that make my shopping experience truly a pleasure.

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Mujalin July 17, 2014 at 2:36 am

I went to GNC under wisma Singapore. They dont have stock. They siad she check for me then I have to pay and walk to paragon to pick up. I said ” i can not do that” she did bad to me. I am you customer for long time but I do not think this will happen to me.
1. Why do i have to pay first and walk to other branch to pick up?
2. She said its far no one can pick up for me.
3. She said she check for me o have to pay for her.
I would say ” she do not have service mind ”
I hope to get feedback and any improve from GNC Singapore.
mujalin

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Sewranie Naraine June 12, 2014 at 6:58 pm

I went to your store at Scarborough Town Centre, Ontario, and purchased over a hundred dollars of products. However they refused me because I only had American currency. In todays shopping, this is utter nonsense. All the stores in this mall accept U. S. money. What is your hangup?

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Trevor May 28, 2014 at 1:55 pm

Would love to see Cerebral Success from Shark Tank in some GNC stores.

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John May 12, 2014 at 1:06 am

I started taking better care of myself and go to the GNC in Charlottesville, Va. The manager Russ has been very helpful in navigating the overwhelming world of getting healthy. love the vitamin packets and fish oil. Russ shows a lot of empathy. He is obvious a good choice for manager because he staff is just as helpful.

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Rachel Welsh April 30, 2014 at 11:07 pm

Eric Rizzi at the Nanuet NY store assisted me on the phone April 30th 2014. Eric listened, was knowledgeable, patient and very on the ball. My mother went to the store that evening to pick up the items and found Eric to be engaging and very helpful. Want everyone to know the positive customer experience Eric created.

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Jan Roman Marker April 28, 2014 at 3:20 pm

I was hired at GNC on April 3rd.Today is April 28th.I was fired by the manager who was planning on giving notice that she is retiring on June 3rd.She was working 9:30 to 7:30,because she had given her one employee the entire month of April off.She was obviously very stressed.She wanted to get back to coming in at 2:pm.She rushed me through training,expecting me to learn the register,while she whizzed through each transaction.I am sixty years old,and asked her to go into the training mode to specifically show me returns and exchanges,and explained that if I write it down once I will remember.She refused to allow me to do this,stating that ‘I needed to learn by watching her.I told her she was going through transactions so quickly, it was difficult to follow. I had no problem with regular sales.I had not even finished the Basic training class,and she had me selling the first week,while putting in her sales number.The other employee she hired,was a young,buff male,”who knew alot about the sports supplements”,and she was thrilled to have him.At the beginning of the second week she spoke with her boss,Jim,whom she told me she couldn’t stand,expounding on the virtues of the male employee,and in the same breath with a flat tone to her voice,said I would be good with the older clients that come to the store,that I knew alot about the supplements,but needed some more computer training.Within the first week she became condescending,would roll her eyes and make a disgusted face in front of customers,when I asked her for help.When listening to the managers weekly phone call,she told me it was necessary to listen,then during my third week told me to hang up,she couldn’t stand listening to him anymore.She was late in getting there several times,and left me waiting in the parking lot,causing my check to be docked.When the young male came in,she literally swooned all over him,while being rude and abrupt with me.Finally I caught her talking to this young man about me.I confronted her,and she told me it was not working out.Her name is Daphne,and she works in the Denville N.J. GNC.I am now trying to get in touch with the discrimination number,and keep getting a busy signal.I feel a victim of not only age discrimination,but gender as well.In her own words she told me the new trend at GNC was to hire young men,who knew alot about the protein powders and testosterone boosters.I feel she was keeping me on until she gave her retirement notice,as she did not want to train someone else.I cannot believe that another 65 yr. old women would discriminate against me.

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Dr. Albert S. Romo March 28, 2014 at 1:26 am

very displeased over arrogance of store employee in Uvalde Texas GNC store. Very disrespectfull and not open to suggestions even though I hold not only a medical degree but a naturopathic medicine degree as well, yet she was not only wrong about her information she was not open to allow some suggestions, she basically was telling me what I needed. she then went on to make her faces of being disgusted.

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Thomas Dalton March 13, 2014 at 9:15 pm

I know I made a delivery to the DC in Leetsdale Pa.and they have the most disrespectful employees working in the receiving department that I have encountered in a long while. Being in transportation for 19 year they make the top 10 in disrespect. Will not be doing anymore business with this DC. And will also pass the word around to other companies I do business with.

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Chris Williams March 5, 2014 at 5:52 am

I am a 45 year old man and in March of 2013 I got a part time job at the GNC located in Huber Heights, OH. I have a family and consider myself in pretty good shape. I never missed a day of work, was always on time, came in on short notice, had good customer relations and had very good sales numbers. I went in yesterday and received a letter from the owner stating, ” We regret to inform you that your employment is terminated effective today.” The reason listed is, “The company has decided to go in another direction.” When I tried to get an explanation all I received was “Ohio is an at will state, and no reason is needed.” This is how your company does business? Y ou should be ashamed of yourselves. The store recently hired a couple of “buff” 20 year olds. But the main page of the website says we do not DISCRIMINATE.

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Bonnie March 1, 2014 at 11:55 am

I was in the Beaver dam Wisconsin Location around 6pm I had gone in to Purchase fenugreek and I was with my husband and 5 children the youngest being 6 weeks old. As I was getting ready to purchase my item my 6 week woke up screaming due to being hungry and your employeeoffered my the stock room to breastfeed her. I was very grateful and never expected the support from this kind of establishment.

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Christina Rowley February 27, 2014 at 12:39 am

On a beautiful winter afternoon, 02/22/2014 (approx. 5:00 pm) my children and I were exploring the Gateway Mall in Salt Lake City, Utah. Initially, we walked by the store, but then I remembered that I needed some vitamins so, we turned back around to enter the store. Typically, I do not shop at GNC, but it was there and thought, might as well check it off while it is a thought. Well, to my surprise two employees were being disrupted. They (male and female associate) were very close and she was hoisted on the back counter with him placed between her legs. Needless to say, they were just as shocked as I was! He jumped away and she maintained her position; on the counter with legs opened. This was so mind-blowing, that I just stood there for a moment filtering what was attempting to come out of my mouth. I asked a pocket question and rushed out of there with my kids hoping that they would not have noticed what just happened! These associates are clearly partaking in inappropriate behavior!! I myself work in Human Resources and this would be the worst thing to hear. My company is a major key when it comes to lending and building success in our client’s lives… This was an opportunity for a new customer, but wow, I have not stopped thinking about this incident. Thank you for your time and I hope that you follow up on this before some Sexual Harassment claim or Hostile Work Environment claim is filed.

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Robert Fisher February 3, 2014 at 9:34 am

I was trying to place an order on a GNC Wer site but could not fine a phone number or :order blank”. Reduced price specials were shown but not available to order. Don’t you want to do business on the Web ?? and no I’m not going to use Facebook.

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Jennifer chase November 27, 2013 at 10:58 am

I stopped into the port charlotte, fl GNC store yesterday (store #05363) and was very pleased with my pleasant experience with sales associate “Matt”. The first thing I noticed was his professional attire- impeccably dressed with dressy shirt, slacks, shoes, and a tie. Definitely stands out above those associates who wear the generic GNC short-sleeve polo shirt. Matt was very professional, knowledgeable, and helpful. He went out of his way to locate the info I was looking for. I came in seeking an all natural whey protein powder. As the majority of the protein powders on the market contain one of the toxic & dangerous artificial sweeteners… including Aspartame (phenalalamine, aspartic acid, methanol), Acesulfame k (metheline chloride), Sucralose (chlorinated sugar and similar to DDT), or Saccharin (benzoic sulfimide) it can be challenging to find an “all natural” protein powder with none of these ingredients. Even when Matt did not know enough about artificial sweeteners or which product was the best choice for me… he took the time to google information about artificial sweeteners on his own cell phone, and to read about them to help me make the best product choice to meet my needs. He didnt have to do this. He could have just said “i dont know”. In my opinion he went above and beyond in helping me find the right product for me. I really appreciated this. I wanted to recognize this associate for, in my opinion, going above and beyond to assist a customer. He was friendly, courteous, patient, and helpful. THANK YOU MATT AT STORE #05363 FOR GOING THE EXTRA MILE!

-jennifer chase (email RNJENXXXX@aol.com)

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bethy October 9, 2013 at 4:26 pm

Many of their products are filled with the harmful additive soy and soybean oil watch out for the word mixed tocopherols and natural vitamin e these are soy derived and can be dangerous to your health. Read Dr. Al Sears points on what soy is and the impact on our health. We are trying to be healthy taking vitamins why are they added in soy and soybean???

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Mac September 16, 2013 at 12:34 am

LEADERSHIP! it seriously needs to be worked on. I think perhaps a peek into how your managers do business needs to be looked at.

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michelle steely August 27, 2013 at 3:52 pm

On Saturday August 24, 2013 I go to GNC (925) 672-6854 5435 Clayton Rd Clayton Ca at 10:45am the store is dark and closed however, the sign states that they open on Saturdays at 10:00am. So I wait about 15 minutes nothing, I call the Walnut Creek, California store and they guy who answers I believe the manager, Cody says “oh my god- what their not open , that’s a big NO NO let me call around“. I wait another 10 minutes and said ok I’ll go grocery shopping and come back. 11:30am still not open, go home unload my groceries call at 12:45 Cody answered said yes he just opened the store. I go back to only to find they DO NOT have what I need! So the girl tells they can order it and ship it to me, she goes to the computer and shocker my membership comes up expired even though I renewed it in May 2013 and my sticker on the back says May 2014. This is an ongoing issue that they were suppose to fix however, today the girl behind the counter said there is no way to fix it, so I ask for them to give me a new card so I don’t continue to have this problem, at this point Cody was in the back eating a pizza and would not come out to help her. He told her to go on line and see if she could find a free membership coupon to get me a new card. So she tried this and her computer froze, she had to reboot this took over 15 minutes and then informs me should could not find a coupon so I would have to PAY AGAIN for my membership! I said no I’m not paying for a membership I’ve already PAID FOR see here is my sticker that says it does not expire until May 2014!!!! She went in the back and said to Cody can you please come help me and he said no. I always thought Cody was really nice and knowledgeable but today’s actions by him changed all that!!! Seriously you’re suppose to be the manager suck it up and deal with it! He was completely dismissive to the employee who clearly did not know what she was doing (this is nothing new all the employees at this store are usually new and have no clue what their doing) but he would not come to help her. This should have been an easy fix.

After waiting for the store to open (it opened almost 3 hours late!), then not having the product I needed which was over $300.00 (2 large chocolate pro complex and 2 large vanilla pro complex), my membership continuously showing expired when it was not and then the computer freezing. I turned and walked out, not even ordering the product!!! I was so disgusted, what a waste of my morning, I stood there for so long thinking about what horrible service and what a horrible company. I understand this may be a “franchise” however, clearly they must have regulations to abide by.

I would expect a priority of those regulations would be for a store OPEN on time and actually HAVE PRODUCT!

Very disappointed and still without the product I planned on buying!
Michelle Steely

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Ronald Maurer August 12, 2013 at 12:04 am

I have been a GNC customer for many years and has my son. He an I purchased some packets of pulls made by GNC which has pre and post work out formulas. The post-workout formula was fine but the pre-work out formula contains something that makes my son very ill. He stopped taking it and then retried it and the same results. I tried taking it to the GNC in Peekskill and they told me their computers were down. They suggested I take it to Croton on Hudson. When I got down there the Croton store told me as well that they could not honor my refund/credit request because I purchased the item at a different store. They were just very unprofessional and did not help me at all. My number is 914-447-XXXX. Can you please intercede for me? Thank you, Ronald Maurer

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Barry Harrison July 4, 2013 at 4:03 pm

Thank you for the interest in the bübi bottle,  the first multi use container that also can be used as a water bottle.  Made from high grade silicone,  In 16 months, we are in 600 retailers in the United States and also in 12 countries.  As a retailer, it is important to get on the leading edge of a proven product to show your clients you are up to date and providing the best and most innovative products.  The bübi bottle provides this in all areas,  Please see the attached video:

http://www.youtube.com/watch?v=e8HGQxsv9DQ

The product line has 2 sizes,  14 and 22 oz.  and all have add ons like a sports cap and the bubi hatch insulator.  We are developing new products at this time and will be announcing it in the near future, once the prototypes are complete.  We cover many trade shows here in the US and abroad.  I have included some additional information.  Please call or email to discuss in greater details,  The minimum order quantity is 24 bottles, suggest at least 4 colors of the 9 available.  
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