Gamestop Corporate Office - Corporate Office HQ

Gamestop Corporate Office

How would you rate your experience with GameStop ?

[Total: 84    Average: 1.9/5]

GameStop Corporate Office Address

GameStop Corporation
625 Westport Pkwy
Grapevine, Texas 76051

Contact GameStop

Phone Number: (817) 424-2000
Fax Number: (817) 424-2002
Email: Email GameStop

GameStop Facts

Date Founded:
Founding Location:
Number of Employees:

GameStop Executives

CEO: J. Paul Raines
CFO: Robert A. Lloyd
COO: Daniel A. Dematteo

GameStop History

GameStop began in 1984 in Dallas, Texas as Babbage’s.  The company was originally a software retailer.

In 1994, Babbage’s merged with Software Etc.  In 1996, the company had 800 total stores and filed for Chapter 11 Bankruptcy.  The company was kept afloat by Leonard Riggio, of Barnes and Noble.

In 2004, GameStop was spun off from Barnes & Noble as its own company.

In 2005, the company merged with EB Games (formerly Electronics Boutique).

In 2007, the company acquired Rhino Video Game from Blockbuster.  In 2011, Spawn Labs was acquired.

GameStop currently operates over 6700 stores in 18 countries worldwide.


GameStop FAQs

Question 1: What is the phone number for GameStop?
Answer 1: The phone number for GameStop is (817) 424-2000.

Question 2: Who is the CEO of GameStop?
Answer 2: The CEO of GameStop is J. Paul Raines.

Question 3: Who founded GameStop?
Answer 3: GameStop was founded by in .

{ 244 comments… read them below or add one }

Kobe F Jensen August 6, 2019 at 5:10 pm

how can I get a copy of my 2018 W2


Shaunmekia R Johnson March 18, 2019 at 4:37 am

I went into the Game Stop Orangeburg, SC location for the first time on March 16, 2019 since moving from Aiken, SC to Barnwell, SC a few months ago. I regularly attended the Game Stop in Aiken, SC and never had a problem with customer service and never have been falsely accused of being rude to an associate before behind my back to another Game Stop associate like I had been by Michelle to Steven (associate ID#553037) at the Orangeburg location. Michelle caused Steven (who was not near Michelle and I) when we had our conversation to treat me horribly on March 17, 2019 because she defamed my character to him after I left out of the store with the intent to return the next day to sell my son’s Nintendo switch to this same location. She accused me of being rude to her while standing at the Nintendo switch game section by the front door entrance with my son just because I told her that I do not like my son playing video games that glorifies ghosts, zombies, violence, etc due to my Christian beliefs. She then laughed condescendingly to my face and had the audacity to suggest that I “choose a lego game because it only had a little bit of violence”. I then told her that I am a devout Christian and that it is not point in continuing the conversation with her (after she still insisted that I get my son a violent game) because she will think that I am crazy for my beliefs if she is not a Christian but I know that I am not crazy. I was offended that she suggested a violent game to purchase after I specifically stated that I do not want my son playing games that glorifies death and violence. I can tell that she got offended by my response because her countenance changed after that. I did not make a purchase on this day. I just sold my son’s Splatoon and Paw Patrol Nintendo switch games for store credit. I asked if I offended her by my assertive (but respectful response about my reasons for not wanting my son to play certain games). She responded in front of Steven by saying, “No you did not”. I said okay (It was not that I needed to apologize or was admitting to doing anything wrong. I just know that some people are offended at Christians for the beliefs and I felt like she was offended at me because of it) . We continued on with a pleasant conversation while she was completing my trade and loading my trade card. We talked about how she built a super game computer and how smart she was for doing it . I told her that she was good at that craft and that she should start a business building computers, etc. I told her and Steven that i would return to to attempt to sell my son’s Nintendo switch that same night after the transaction and noticed as I was walking out of the store that she did not respond to my comment about returning and did not thank me for my business but instead had her back turned to me facing toward Steven like she was quietly talking about me to him as I was walking out the door. I immediately sensed that she was slandering me to him. Little did I know how bad it was. I soon found out the next day (on Michelle’s day off) just how bad she falsely accused me to Steven. I came back to the store on Sunday March 17, 2019 (the very next day) but little did I know that Steven was waiting on me with preconceived notions and with a very judgmental and condescending attitude based on the hearsay that Michelle told him. He started attacking me and falsely accusing me of trying to sell him a broke Nintendo switch in front of customer and my aunt the minute I walked up to the counter with my son’s game system to attempt to sell it. He told me very rudely that that the Nintendo switch dock was broken because the green light would not come on after he connected an HDMI cable to the TV screen in the store. I was confused because my son’s Nintendo switch is not even three weeks old and it worked just fine at our house. So then I retorted that it was not broken and that he probably did something wrong. So I proceeded to look at the TV that was on the counter to check the HDMI cable when he rudely stated three times like I was incompetent in front of a whole store full of customers and my aunt “that the TV that I was looking at was not the TV he was using to check to see if my game worked and that the TV he was using was right here and he said that three times as he pointed to the small TV that was on his side of the counter that i could not see. I told him that i heard him the first time that I was not incompetent. So he then rudely said “can I take the next customer as I was looking at the small TV to see what he did wrong”. I had to wait while he served a whole line of customers before I could come back to the counter to get served. He still had a nasty attitude with me and said that he could not help me because the game was broken and that it had to be sent off to be fixed. I begged him to use the HDMI cable that came with my Nintendo switch to use the process of elimination to see if the generic HDMI cable that he was using was bad. He rudely acquiesced to my suggestion and used my cable. The dock green light came on as soon as he used my cable. He did not apologize for falsely accusing me of trying to sell a broke Nintendo switch but instead tried to refused me service by accusing me of attacking him and by saying that “I WAS RUDE TO MICHELLE THE DAY PRIOR IN THE STORE TOO” I then told him that that was a lie that now I understood why he was being so hostile to me . I told him that he was treating me disrespectfully because of what Michelle said about me and that I felt like he was attacking me and that he was not near Michelle and I the next day and what he was going on was hearsay. I told him that I never was rude to any employees at Game Stop Aiken, SC and never experienced horrible customer service there where I was falsely accused like I did at this Game Stop location. He said that he was not calling me a liar even though he did just not in a direct way. At that time I did not know that my son had taken the serial number sticker off the game console so Steven rudely stated asked “where is the serial number for the game?” I was like what? What are you falsely accusing me of now? he then went to the back with an attitude and got an Nintendo switch game that had a serial number on it. So I asked my son if he took the serial number off and he admitted that he did. I then realized that i could not sell the game and then repacked up his game console system and proceeded to use my trade card that Michelle gave me the day prior to purchase some gift cards. I then was stated how disrespected I felt about the whole experience and he still was getting an attitude with me and then tried to refuse me service again and told me that he could not help me ad sell me the items that I was trying to purchase. I told him that yes you will help me and that this will be my first and last time coming to this Game Stop store. I told him that I will report both Him and Michelle to the corporate office for how I was treated at this location. That is what caused his hostile tirade to end. All of a sudden he started acting nicely to me. Then another associate (Nicholas ID#541549) came in after everything calmed down and ended up completing my transaction after Steven called to check to see if I can purchase gift cards with a trade card(it is not allowed anymore so my son purchased two games using the trade card for the Nintendo switch since we could not sell the game system). This associate was very kind to me. he was like a breath of fresh air after dealing with Steven. The exchange was pleasant and my family and I left out of the store.


Chuck February 15, 2019 at 8:29 am

I ordered a Nintendo switch game online early dec. for a Christmas present. We never received the game so we ended up going to Walmart just before Christmas to purchase the game. After Christmas I started to look into why we didn’t receive the game. Turns out that apparently UPS lost the package. I have made several phone calls to ups and gamestop and it seems like gamestop doesn’t want to refund my money. UPS sent them a claim form so that UPS insurance would cover the lost game but now gamestop won’t refund my money. They did however finally refund my $3 warranty on the game that I purchased but for some reason can’t refund the $60 for the game. I will avoid gamestop at all cost from now on and I would recommend that everyone else does the same thing.


Khris February 4, 2019 at 3:28 pm

Purchased a Nintendo Switch for my daughter for Christmas 2018. The console would not turn on unless plugged directly in to the console, (would not work even in the dock). I contacted GameStop CS hotline. They sent me a return slip and said they would exchange the console for me. So far so good. Once I mailed the console back to them I never heard from them again. No email or call saying they received the old console, shipped the replacement or any info at all. I gave them about 3 weeks then called the CS hotline again. They said that the shipped the console and it must have been lost or stolen. She explained they would start a claim and they would have resolution within 10 days. It is now Feb. 4, 2019 and still no resolution, no communication, and no console. I have called the Customer Service line 3 times today. The first 2 times I spent over 30 minutes on hold each time. I then called a 3rd time and they gave me the option to receive a call back. I am now sitting on hold with the call back “at the top of the queue” for 21 minutes. Yes, I have been on hold for nearly 1.5 hrs. today alone. I even emailed the customer support email several days ago and guess what…. no response! GameStop customer service is awful. I will not buy from GameStop again.


Jillian Hernandez January 23, 2019 at 6:28 pm

I purchase a game for my son for Christmas color duty four well when I learned that his grandmother already purchased it I went to take it back not only when I took it back when I opened it did I realize they sent me the completely wrong game assassin‘s creed but they told me that they were unable to give me money back on the card that I purchased it with that I was only able to get game stop credit!!! My son even warned me not to deal with game stop because of this issue but talking to somebody online they assured me that if anything were to go wrong that I would get my money back so my son didn’t get what he wanted for Christmas because I have it was limited to game stop I’ve purchased a whole bunch a PlayStation gift cards which she has not used one of them so now I’m stuck with all these gift cards my son who is looking forward to Christmas didn’t get what he wanted and I’m out money and extremely pissed because I have already talk to corporate over the phone expecting a phone call It’s been over a month waiting for this phone it’s been over a month waiting for this phone call to make things right and yet I have not gotten one and I have been on hold for I don’t even know how long. All I want is to give these damn PlayStation cards back put the money on my card so I can give my son cash is that too much to ask for I did use a debit card to purchase this mind you they sent the wrong freaking game on top of it! I will make a comment everywhere I possibly can until somebody calls me back to make things right! If this issue was with me and would be one thing but we are dealing with a child who was let down that’s a completely different story and I will fight till the end to not mess with my children I will sit on hold and not get an answer back I will keep calling until somebody calls me back and I will keep leaving comments on every single website possible until somebody calls me back and makes this right because I have a whole bunch a $20 PlayStation gift cards that are sitting in a pile not being used and will never be used I want and expect is proper customer service I’ve been customer service most of my life I want my ownex my own business and never once did this to one of my customers and my eyes every customer is right and deserves proper respect and attention and always value every single customer no matter what I never leave comments but it’s at the point of frustration where no one’s getting back to me where I don’t care anymore me personally I’m not a complainer never once have I complained are usually let it roll off my shoulders but this is my child and if he is unhappy and it was his Christmas that he was looking forward to and got let down because he was limited to game stop money When I use the debit card and was assured I would get a refund then I will fight till the end especially when they sent the wrong damn game to begin with


H Lopez January 8, 2019 at 5:57 pm

I entered the Gamestop store in Dallas on 4333 Gannon Ln, with an inoperable Nintendo switch and asked a Christian Michaels if they repaired the game console. He informed me that no, non warranty equipment, was repaired, but could obtain a credit towards the purchase of a new one for $110.00 with exchange (This was after he attempted to trouble shoot it). He instructed me to bring the remainder of the accessories.
I rearranged my schedule and about 2 hours later, returned to the store to completed the transaction. When it was time to complete the purchase, the same person informed me that the price was $141.36. I reminded him that he had quoted me the $110.00, which he said he could not honor the price he told me and insisted that the price would be $141.36. I informed him it was a bait and switch tactic and to call his superior to make them aware of his business practice. The store clerk ignored my request and stated it would take too long and proceeded to assist other customers. This is a scrupulous and dishonorable way to do business. I highly recommend to not do business with Gamestop due to shady business tactic like this bait and switch that was attempted with me and the indifference to attempt to provide the deserving attention. I am considering a BBB complaint and report to the state attorney general, along with social media reviews. I will wait 30 days for a response before I proceed with any afore mentioned actions.
Thank you


John Smith January 7, 2019 at 12:15 pm

Looking at a recent video that went viral about a transgender criminal at your store we have to say that:

You need NO APOLOGY to this guy. This was probably planned by the tranny thug.

As a customer I will continue to be one. That we are 100% in the store’s side. That the employee did nothing wrong and does not deserve any punishment. That the transgender thug had no right to become violent, threatening, demanding and destroy private property in a private business. That He is the one who deserves to be punished with a service call to the cops and be trespassed. POSSIBLY A RED FLAG too.
That if this violent thug is allowed to continue to do business in the store it would decrease customer traffic, specially those with kids. That my kids will now be afraid if this guy is allowed back to your stores.
That if game stop rewards this type of offensive and violent behavior, or tolerates this attitude, it would lose some of it’s customers. That this criminal should be treated like any other criminal.
That the safety of the community trumps some political correctness bull crap.
That there business provides a product to the community and provides jobs…the thug provides NOTHING.



Ray Campbell December 30, 2018 at 12:01 pm

I had a very bad experience with the manager on duty by the name of Bree! I bought my son a new ps4 pro system for Christmas and went to this GameStop location 7259 Park Blvd Pinellas Park,FL 33781 to pick him up some new games and to reactivate my GameStop membership card. After finding $300.00 in games for my son I noticed a sale for a new copper controller this GameStop was advertising on the wall. The sale was $15.00 off a copper controller and I told the clerk i would like this sale item, which he was in agreement with until the manager on duty at the time “Bree” she said her name was” could not give me the deal because the deal had expired. I said but, you have the advertised deal on the wall showing $15.00 off the copper controller and I asked her to honor the sale item, which she said NO, the deal had expired. I expected the store to honor the sale price advertised by a sign on the wall under the controllers but “Bree” would Not. I told her then, if you would not honor the sale, I would not purchase the $300.00 worth of games I currently had in my hand. She again said she would not honor the advertised sale ad on the wall. So I placed all of the games on the counter and my family and I walked out of the store! We went to another location and renewed my membership card and purchased all of the games there but, strangely they did not renew my membership card and broke up my purchase from New games and used games. Then renewed my card only for the used games, hmmmmm! But anyway back to my original store complaint at 7259 Park Blvd Pinellas Park,FL 33781. The manager “Bree” chose to loose over a $300.00 dollar purchase because she would not honor a $15.00 sale stated in the store on the wall for a copper controller which I went to my local Walmart that night a picked it up for the same price it would have been at GameStop less the $15.00 at their normal price. So that GameStop lost a large sale for nothing. I will NEVER go back to this GameStop to purchase anything, period! So congratulations “Bree” you lost a lifetime customer. I am so upset over this ordeal and hope something is done about hiring better managers that know something about business practices and customer service. I’m done with this GameStop. There is to much competition now a days and to easy to go down the street where customer service matters. Sincerely, Raymond Campbell


Jessica Mercado December 20, 2018 at 7:33 pm

Hi. I called Gamestop yesterday to put on hold a copy of Smash Bros. for the Nintendo switch that was pre owned. I called literally right when they opened and the manager said they didn’t have that and if they did he would have bought it for himself. All of a sudden he finds the copy of the game, and like magic, says it was already placed on hold before me. Funny how he just said he wanted to buy it for himself and then when he found it it’s ” on hold “. I called corporate, in hopes they would handle the situation, and was told that that manager and the district manager are good friends we would be lucky to get an email back about it. The worst part is, It’s about to be Christmas, and all I wanted was a game for my kid.


Santo December 9, 2018 at 5:44 pm

Hello how are you? We purchased a Nintendo Switch today and we were expecting a $25 gift card. We were told the deal ended yesterday. I spoke to one of the staff and was told there was nothing she could do. The sign for the $25 gift card offer was on the shelf. I have a picture of it if needed. If the signs are still up the customer is supposed to get that offer from what I recall when I worked retail. We paid almost $400 with the game and screen protector I was hoping something could be done. The offer is also still advertised online. I am planning on returning the system if nothing can be done. This is a Christmas gift for my daughter. I will also notify Nintendo.
Thank you


adam reyes November 27, 2018 at 5:56 pm

I ordered a game through Wednesday Black Friday 11/21 It is a PS4 digital code. I still have not received it and it is now 11/27 No response back to my emails Im currently on hold for over an hour to speak to someone for the 4th time regarding the status of a digital code that should have been received minutes after I placed the order. Waste of time of money. On top of that the customer service is horrible and no one there has a clue what there doing because they try and hire inexperienced cheap labor outside the US. This is ridiculous. Never again will I order from them. They take my money yet I have no product. Who is running this company that is not aware of these issues and compensating people for how much time is wasted dealing with this poor excuse for customer service. You would think the company would respond or keep its customers informed of whats going on. Its pathetic.


Rey Armenta November 16, 2018 at 1:48 pm

DO NOT USE GAMESTOP.COM!!!!!!!!!!!! With the thousands of U.S. Veterans who need jobs, this company chooses to hire foreigners who have little grasp of the English language to handle customer care. After the 1st time calling and spending an hour and half on hold waiting to even speak to somebody so I could update my shipping info, I get some idiot who took a half an hour to grasp that I needed to change my info because I moved. Fast forward to 2 months, I check my order as it is due to ship soon and realize the shipping info had not changed, only the billing. So I call. I get another foreigner who can’t understand English. After her hanging up on me and me calling again and getting her a second time, she tried to argue that I hung up on her and she got the address wrong also and I get notified my order is cancelled. (Mind you this is a sold out item so I can’t just run and buy it somewhere else) I call again and guess what I get, you guessed it, another non-English speaking girl. She tells me she has put in a new order and that it will arrive the next day. Which is today, guess what isn’t even processed… So I call back and get another person not fit to sell me a slurpee and fights putting me through to a manager. After going rounds with her, she finally gets me to a non-English speaking supervisor who argues with me that it is my banks fault. So I call my bank. They say they have no clue nor do they even have an attempted charge from Gamestop. So I call AGAIN. This time they actually put me through to an English speaking American who is here in the U.S. He gives me some song and dance that is as annoying as the Macarana and tells me he has to put in another order (3rd order thus far) but that he is not charging shipping. Whoop-de-doo. Free overnight shipping on a Friday so that it won’t process til Saturday and not arrive til Tuesday. That is the best you can do Gamestop? You screw me over left and right and act like your so magnanimous because your paying the shipping. Well, that has cost you an entire families business and I will be spreading this around to as many Social Media outlets as I can. Hope outsourcing to foreigners was worth the business you have lost. It is Best Buy from here on out!


Francisco September 14, 2018 at 11:43 am


I just want to say how disappointed I am with this store location. Not only did I recently start collecting Marvel Legends (Figures) but I did a huge preorder with this location for the XMen Wave that included Wolverine/Psylocke/Storm/Magneto/Sabertooth/Gladiator and Multiple Man. Not only did I put my trust in the company that my pre orders would arrive on time but also that the company and this location would be on top of things when my pre orders did finally arrive. Initially the date was supposed to be July 1st I believe, went that morning excited to get my preorders to find out that the date had been pushed back 2 weeks I was so disappointed because I got myself up early on a day off to make sure I was able to get them right when the store opened and on top of that I was never notified that the release date had been pushed back, no email no phone call nothing! So I then go back 2 weeks after for when its been pushed back and the same thing happened again! I am then told that they will release Aug 1st. So I call this time and they say its been delayed should be in store in a few days. Mind you Target and Walgreens has already released this figures about a month prior to this already as I am still waiting for mine to come in. They also tell me once in they will give me a call as I am the only customer that has preorders these figures at this location. So about a week goes by and I still haven’t heard anything from this store and I call and they say oh yea these figures are in ( no phone call again to let me know they are in and ready to be picked up ) I ask are they all in? They replied yes they are all in for you. I show up and one of the girls working has the courage to say hey we have been waiting for you to come in and pick them up and I replied with well thats nice I never recieved a phone call letting me know they were in like you said you would and she kind just rolled her eyes and walked away and guess what I find out, they are all in minus Psylocke! They say oh not sure whats going on it could be something with the manufactory. About 2 more weeks go by and I still haven’t heard anything and granted people have already gotten their Pyslocke from Target and Walgreens as I am seeing people post to their instagram. I got so fed up that I ordered all the same figures from Hasbro and when they came in I went into Gamestop to return them all as I was annoyed that I had to wait so long and pay more since Marvel Legends cost most at a gamestop then at a walgreens or target. As I am doing the return my fiancé is in the store looking around and says hey they have a Psylocke hanging in the toy section so I grab it and ask the associate pretty sure hes the store manager is this my Psylocke that I preordered? He shrugs his shoulders and says I don’t know? I reply with, well I preordered it and never received a call and still waiting on it he then goes on to say that they don’t put to much emphasis on preorders for marvel legends just for funk pops and games, how do you tell a customer that? I work in retail for a luxury store and I would never tell a customer sorry we didn’t call you for your shirt you preordered its not as important as a trench coat that was preordered? Bottom line is this store sucks, not only did I put my trust in this company and location to be on top of a preorder which Is a guarantee sale for your store but disappointed in the lack of communication I had from them, not once not twice but more then that and I had to pay more like I said, I am glad I returned it all because you guys didn’t deserve that sale of 7 figures. They did nothing in the store to correct their mistakes and I hope you guys stand by your customer and make things right!


MARY September 5, 2018 at 7:23 pm

i am on hold almost 2 hours unbelievable how gamestop could care less about their customers. we’re forced to listen to endless chatter


Game Player November 5, 2018 at 1:27 pm

I think they do this ridiculous hold time on purpose. The employees get to be rude and when a customer calls to complain- they get frustrated and just hang up. So the pattern continues. But don’t worry- Gamestop is about to fold- they wont be around much longer


shelley dickens July 11, 2018 at 3:37 pm

I bought an xbox 1 for my grandson in Grand Junction Colorado…they charged me twice, its was an accident, the young man and the register said he was sorry and would cancel out that charge…3 days later Game Stop pulled the extra money from my account anyway…I called and was informed that Corporate said it was between me and my bank! To file a claim against them with my bank, but they would not refund!!!!!!! OK YOU A-HOLES THAT IS STEALING!! I filed a police report as well…how is that? I have spent thousands with GameStop over the years with an adult son (now) and 2 grandsons….Well, my son is a Marine I posted this on every military page i could find as to how you treat their family…


Lynn Hand August 16, 2018 at 9:16 am

Good for you! I wish I had read this before doing any business with them. May I recommend filing a Better Business Bureau complaint? They make it almost impossible to get to the corporate office to let them know how you were treated. I intend on mailing a letter directly to J. Paul Raines. How did yours come out? If you used a credit card, you can file a complaint with them, too.


Anna May 19, 2018 at 11:11 pm

Last Saturday morning when I checked my bank account there had been a Gamestop online purchase made for a $50 PlayStation gift card. I immediately called customer service to let them know this was not a valid purchase and I wished to dispute it. After being put on hold many time the gentleman told me that I could not dispute the purchase until it was not longer pending on my account. I called back once this was posted to my bank account and was then told that I could not dispute a purchase because it was against policy. This is the only purchase on my account that is not valid so it is my opinion that someone has hacked their system. In order to dispute this with my bank they will have to cancel all of my account information and give me a new account. I will never do business with this company for any reasons whatsoever!


Claudia Chatham February 9, 2018 at 11:14 pm

I am a disabled woman who rarely leaves my home. Today I was out for an appointment so I went by to allow my daughter to exchange 2 Stranger Things Funko Pop Figures that she got duplicates of for Christmas. The clerk told me that it is against their policy to accept returns after January 15th, for Christmas. He speaks in a monotone and has the personality of a dying gnat. I tried to explain that I don’t get out often and he couldn’t care less. His reply was that it is the policy of the corporation. I then said that it is a ridiculous policy to not allow a return of some of the most sought after Funko Pop characters from a megapopular show. He could easily return them to stock and we weren’t asking for a return, only an exchange. Same reply, same monotone. I then took my daughter and my money to another store to buy several things. First of all, how can your company employ such insensitive employees. This guy has seen me in the store on a number of occasions and he is the one who sold me the pop figures in the first place. Because of this experience, I will no longer shop in your stores. I am so unhappy about the way this situation was handled.


GameStop Customer January 23, 2018 at 9:42 am

I Vote to Lower The Prices on The New Games for this Unfortunate Experience.


Robert Kolakowski January 12, 2018 at 7:47 pm

I took my don to the West Long Branch NJ store the other day to buy some games with the gift cards and cash that he got for Christmas and his birthday. My son bought a few games but the salesperson never told him that his membership was expired. He was charged full price For everything. For what he spent, he could have bought the membership and still saved money. I gave him the money that he would gave saved if the cashier did his job. We will not be shopping at gamestop anymore because they ripped off my son.


Heather Fields January 11, 2018 at 8:51 pm

My family and I buy a LOT of video games. Instead of being rewarded for lining their pockets, we are constantly harassed by it!! The little local game stores LOVE to see us come in and purchase, but not Gamestop. The Columbus District Manager named Nick has been very rude and arrogant to me when he has been in any store have visited. Recently he has told the whole Columbus are not to sell to me or my family. No explanation, no reason why. Just because he said so. I have contacted and reported this very rude and arrogant man numerous times. If he is doing this to us, I wonder how many other people he is doing it too. This guy has a HUGE ego. Save your money and purchase ANYWHERE else but at Gamestop. The customer service is horrible and you get harassed for your purchases. BEWARE!!!


Marilyn Abadie December 13, 2017 at 12:31 pm

Placed an order on line paid thru paypal and they got their money. 20 days later no merchandise, I called 7 times and all 7 times they said they would replace and send overnite. Still have no confirmation that this was ever sent even though I asked them
to send a confirmation to my email. This is bad business policy. I have ordered every
year on game stop for the past 10 years and have never had these problems. Time to
clean house at on line store.


Ronald Epstein November 26, 2017 at 2:30 am

Had I read the dozens upon dozens of complaints across the Internet that exist concerning dealings with GameStop I would have been more careful in dealing with them. Instead of doing research first, I made the mistake of placing an order with them. Now I am in the same predicament that hundreds of others have found themselves in.

On Thanksgiving Day I ordered a PS4 Pro online from GameStop. Never have used this company before, I did so because of a special deal they were running. After completing the order, I saw a better deal on BestBuy’s online site.

I tried to cancel the order from GameStop. Thing is, there is no way to cancel an order. From what I found out later, the company makes it absolutely impossible for customers to cancel and order once placed from them. There is no email link to write customer support anywhere on their site. There is a toll-free customer support line which I will talk more about in a moment. The only other way to contact tier-one support is via an app that one must download on their mobile device and then select FEEDBACK. GameStop makes it as difficult as possible to reach customer support.

I did send support a ticket via their app, and on Thanksgiving day I received a reply saying my order could not be stopped. Now, think about this. Nobody works the warehouse on Thanksgiving day. There is no way my order could have been packaged and processed — especially since GameStop explicitly states that it takes one day for order processing.

So, let’s talk about their toll-free number. I called four times during Thanksgiving day to reach someone. On each call, I was on hold for 70 minutes until I finally hung up each time.

Now, one could say that an expected surge in call volume would be expected during a holiday weekend. I would normally agree with that. However, if you take a moment to Google “cannot get through on GameStop phone support,” you will find a multitude of threads from various gaming forums where angry customers talk about this specific issue. It seems like, at any given time, GameStop will keep people on hold for well over 30 minutes — no matter what time of year you call. There are customers who speak of having to keep their speakerphone running for well over 30 minutes while they continue doing their own business.

I finally get through to GameStop support the day after Thanksgiving. On this particular call, I was on hold for 75 minutes before an operator answered. The operator was rude. Even though my order was listed as still being “open,” the day after a holiday, the operator told me that my order was already packaged and being processed for delivery.

As I sit here and write this complaint, now 3 days later, my order is still listed as being “open.” It has not been shipped. I have not been provided with a tracking number. This is a simple case of GameStop not wanting to stop the order and making the customer go through the process of returning the item.

If anyone thinks that my complaint is unfounded, I invite you to Google “GameStop complaints.” You will be amazed just how many other customers experienced the same issue where within an hour of placing an order with the company, GameStop refused to cancel the order. In fact, complaints across the Internet cite rude and uncooperative customer support.

Some customers are even complaining that GameStop makes it impossible to return shipped orders as they put no return address on the package. That’s something I cannot confirm as of yet, but will be watching for as I plan to refuse my shipment.

It just amazes me that this company is still in existence and has been allowed to treat customers in this manner.

I will be posting negative reviews on the Internet as well as updating them with any additional issues I experience with this company. I will also be filing a complaint with the Better Business Bureau.

Once my charge hits the credit card, I will be putting a stop to payment. I am not even going to allow the company to collect a dime off of me. They will get their package back one way or another, but I won’t be paying for it.


andrea jaquez November 23, 2017 at 12:31 am

worst employee ever i will give name if contacted but u need to fire her asap. i will no longer do business there until shes gone and it all started the r2d2 backpack that gamestop had. i need a corporate person to contact me asap at 505-793-XXXXX to get this XXXXXX out i have spent 2 grand a month and have an employee disrespect me because of a backpack hell no so until this issue is resolved i will b repeatedly posting comments on bad employees and store and if u want to the store its my hometown in farmington nm and in the mall plaza


Michael Dious October 4, 2017 at 12:07 pm

when i first joined Gamestop about 6 yrs ago i thought it was the coolest thing ever…now you into the stores everybody is extremely rude and nobody seems to care about the customer when you call the customer service number you can never get anyone on the line or if you do nobody knows how to solve your problem….i guess they dont need my money so i will take my business elsewhere and encourage others to stay away from the headaches….


NUNYA November 2, 2017 at 7:37 am



emmanuel duarte September 29, 2017 at 12:42 pm

Had the worst experience at a store where after almost 2 hours waiting to get the Super Res Classic, they said that they were out of stock and yet I saw the employees selling it to random people (that knew them by name and were super friendly with them) that didn’t have preorders. Call customer service and nothing they can do about it. I spent $115 in merchandise and games and will be returning them and getting it from Ebay or Amazon, which will be cheaper, and also cancel my GameStop Pro membership.


Kevin Darrell September 18, 2017 at 12:47 pm

I have bought Webroot Antivirus software for Gamestop digitally thinking that it would be easier than going to the store because I was in a hurry to get the software. The code i was given for the software was already expired and Webroot cannot help me because I bought through a third party, and when I call the Gamestop customer service number I have to wait ONE HOUR to even get somebody to answer. I am still on hold. I see a lot of negative comments on this website and I think Gamestop needs to get their act together before somebody takes legal actions against them. For instance, in my situation this could be bad for Gamestop if I wanted to take this to the next level since they wanted to give me an access code that is already expired. False advertisement and essentially stealing my money because I am not allowed to refund this item. Thanks Gamestop for making me disappointed yet again. You really did a good job this time….


Matt Altman September 4, 2017 at 4:12 pm

On Monday September 4 2017 @3:00 went to game stop in huber heights ohio on brantpike. Me and my and our child. Stood in like for 45 min and finally got to the counter after the employees messed around. It was bad enough that people was just walking out. We got to the counter and asst.manger (Brandon) told us that the they don’t sell kinetics nor they buy them. I showed them online where it says they have it but can’t buy it online. I did not purchase the game for it.i called the corporate office after being on hold for ever. A foreign woman hardly spoke English explained to her about the s**t service and the false advertising. She played dumb. She could not even help any said it is on hold from the manufacturer. I told her they came out in 2010 they don’t make it anymore. She change her story. Then she proceed to tell me it unavailable online and in store told her if that was the case then show its 0.00 about or say in store or website they don’t carry it. Then she hung up. I will never step back in that store nor buy or affiliate with gamestop!so disappointed in this company and service


Marlena Kramer September 1, 2017 at 7:41 pm

On 6/19/17 my 11 year old son bought with his own money a refurbished PS4 from the Hazlet NJ store. When they were paying my husband informed the cashier that he wanted to get the protection plan. We had several issues with the unit so we brought it back to the store on 8/31/17. I was met by an associate who was able to look up out transaction information confirmed that we had the protection plan and went to the back to get another refurbished unit. Once he came back to the register he struggled with the exchange. So associate Danielle came to assist and told us that we did not get the protection plan on the unit we got it on a brand new game. I asked if that made any sense or was it more likely the store made an error. She said nope we see it all the time. There is nothing we can do for you. I asked Danielle 3 times for the DM contact information and all three times she refused. I then asked for the corporate information 3 times. Instead of Danielle giving me the information she told me to call the asm the next day. I again stayed I wanted the corporate office. Finally I got the number and spent 2 hours and 30 minutes on the phone with less that helpful associates until I was connected with Britney in escalations. She took all my information and complaint apologized up and down. She told me she would contact me the next day and never did. Instead Daisy the ASM from the Hazlet store called me and said yeah come in and get another unit. When my husband and I went to the store Danielle noticed it was us and immediately began huffing and puffing and became very combative. That’s when Daisy stepped in and immediately began rolling her eyes at us. I explained our experience from the previous day and that when Danielle got even more agitated and began to yell at me. Which in turn made the situation worse. I can continue to type my experience but I have already wasted over 4 hours of my time trying to resolve this. I want the CEO to contact me so I can discuss this further. I have a power up card so feel free to find my contact info there and please contact me.
Thank you


tracey August 31, 2017 at 4:46 pm




Nancy August 31, 2017 at 3:19 pm

Here is an e-mail I sent to the CEO of the company:
First, let me start by saying that GameStop was my son’s dream job…
Wrongfully terminated one month ago. I am listening to a conversation between him and a current employee and I hear that his name is being thrown through the mud like wild fire. I have gone as far as calling the said person who is talking about him and also your HR representative. this needs to stop now. Defamation is a strong legal word. If his name continues to be trashed, I will have no other recourse then to take your company, his dream job!, to court. Cease and desist now.

Still one month after he was terminated, employees at GameStop keep throwing his name in the mud.


Katrina Loveless August 30, 2017 at 1:25 pm

I want to time to tell an experience I had at one of the locations. I had been have issues with a pre-owned console I purchased for my son. I brought the warranty for 2 years and the store manager Zachary at location 8635 Blanding Blvd in Jacksonville Florida went above and beyond to help me and my family. Even though the next console I got has caused me issues I feel confident and at ease that it will be handled smoothly. I have been taking my kids to this location for over 6 years and I have never had a bad experience. I actually pass by two other gamestop to shop here because I am confident that we will have a pleasant experience. I wanted to take the time to say Thank you to the store manager and every employee at this location. They always go above and beyond for their customers.


Doug Dolan August 19, 2017 at 12:59 pm

I was at one of your stores in the Mall Of America a few days ago and they have a sign saying they are giving away 100 NES CLASSIC systems in August. I was in that store last year at least 30 times trying to buy one with no luck. I would like to know how they have 100 to give away as I feel cheated out of one.


phyllis July 28, 2017 at 10:15 am

Trying to get thru to your company by telephone is utterly ridiculous. I was on hold 25 minutes just to ask a question that could not be answered by a store.


Joann Sitaras July 27, 2017 at 3:35 pm

Last month my son traded his Xbox 1 in to my local store. Proper procedure is for game stop to hold the equipment for 21 days before selling it and to make sure the system has been wiped out. Needless to say they did not do their due diligence and sold the system without cleaning the drive out. The individual that purchased it then proceeded to make public on his instagram account tagging my son, all of my sons account information. Being that the internet is a very small world, I placed a visit to his home to discuss his actions. Unfortunately he was not there so I spoke to his grandmother who proceeded to cover for him. 10 minutes later he started harassing my son via instagram. I will say the assist manager Dina was very helpful, offered a $100 gift card. That was probably all she could do that was in her control. But now my sons information is out there for the world to see. This is a complete disgrace!! I may have to discuss this with an attorney.


Samantha Bars July 17, 2017 at 3:42 pm

I’m disgusted by GameStop’s fraternization policy. My husband started working as IT at the Distribution Center in Shepherdsville Kentucky in March of this year. His name is Joshua Wayne Elmore and on June 10th he had an affair, left me and started a relationship with a coworker who’s name is Nicci Zdarko she works in inventory control. There should be repercussions for this type of disgusting behavior and there should be policy against married people having sex and relationships with co-workers. It should be punishable by termination. They are obviously not trustworthy people and lack any type of integrity. GameStop needs to change they’re company policy.


Nancy Zapata July 7, 2017 at 4:17 pm

I hope everyone reads my comments and share in not shopping at GAMESTOP ever! You are humanless.


Nancy Zapata July 7, 2017 at 4:27 pm

BY THE WAY, DON’T CHANGE ANY OF MY COMMENTS. I see my comments are awaiting moderation. I think everyone should see what kind of a company you are and who is leading their children.


Nancy Zapata July 7, 2017 at 4:16 pm

My son who was a Manager at one of the Kendall stores in Miami. He was just terminated, mind you after one day of investigating, because he was dating someone internally. I can understand your policies, but to TERMINATE someone for this is ridiculous!

My son has been a GAMESTOP client since he was 5. He dreamed to work there! He finally gets his dream job, works his way up to Manager (only three years on the job) and then this! Gamestop WAKE UP! There are other employees in that district and I’m sure in others dating! How about one of your regional leaders and a store manager in the same district! I will bad mouth your company for a very long time and all the clients my son brought into this store will cease purchasing from your stores ever. I hope you fail as a company because you have failed at being HUMAN! I want a valid reason in writing, not a phone call, as to why he was terminated…..then maybe court!


Michael April 23, 2018 at 11:40 am

Termination in that situation is actually very common. Most businesses have a strict no fraternization policy regarding management and employees.


Mafia Informer June 18, 2017 at 9:14 pm

Word Of Advice To Consumers . ” Do Not Shop Nor Work at the Gamestop Store in Delmont ,Pa. Manager Ed is a Jerk and he treats his customers like crap!! and sexual harrasses females inc co workers Not kool at all. If you complain on him he will scream and yell at you on the phone and refuse to hold or sell you any games inc banning you from his store lmao. But he wont give you his Supervisors name or number , But he will hack your bank debit info hes a real snake in the grass. This has been reported to the police and other agenices . Stay Safe.


stephanie Heumann June 6, 2017 at 11:57 am

On Thursday June 1st I went into the Medford, Oregon store and purchased a refurbished iPhone online with them. The customer service at the store was terrific!. The phone came in on June 5th it was packed very well but when I pulled the phone out I couldn’t believe what I saw. The phone was badly scuffed with several screen scratches- I would have been ok with that since it was a good price but the camera lens was broken!. I have purchased refurbished phones from Sears and eBay and they were always in good shape. I took the phone to the store and the employee behind the counter took the phone back and ordered me another one. He was very nice. So I am hoping the next phone is in better shape! Don’t they do quality control at the Texas facility? This was supposed to be a premium refurbished phone!!


Mike June 5, 2017 at 8:42 am

Called the Ephrata Pa store Sunday June 4 at 2:30pm to inquire as to the time I could pick up the code for my pre-order digital copy of Morrowind. The female clerk told me there was an early launch Monday June 5 at 8am and could get the code at that time. I went to the Ephrata Pa store and after waiting from 7:55am to 8:15am the store was still closed. I then checked to see what time the store did open and the sign said 10am. Why was I lied to by this clerk? Well done hardtop for making me look like a fool.


A. Vela April 28, 2017 at 4:13 pm

Called GameStop this morning at Hammond Indiana location. Said they did not have any NES classic systems in stock when another store looked it up and said that they did have one. Drove over there anyway to take a chance. There was one person in line and they were buying the NES classic that I was inquiring about on the phone. Guy walked away into the back room that was in line. Asked the employee if they had any NES classic systems. He said no again. Other guy walked out of the back room without the box that he just bought with a employee lanyard on his neck. Also call the Valparaiso store to inquire about NES classic systems. Another store told me they gotten a few in this morning. On the phone they said they did not have any. Are they saving them for the employees? Is this part of or is this acceptable for your companies ethics policies?


Mike March 13, 2017 at 7:23 pm

I see some bad reviews on here and i can understand people being upset if a online order or something messed up. you just have to be calm and work it out with them like i did. It took me three two time to call them about a small matter with a employee. They were all very nice to me and helpful at this cooperate office. Me and my Family have been going to GameStop for many years and i have never had any problems or felt i have been ripped off by them ever. If i don’t like a price of something or what is offered to me for a trade in i just don’t trade it then. The employees never try to force me to trade it in, its all my choice to trade or keep it. All of there employees at the stores i go to here have been good to me and never try to rip me off or do anything wrong to me business wise. I know for a fact GameStop emphasizes on there customers getting treated to the highest level because i’m a regular at those stores and i will tell you first hand i appreciate how i get treated. Thank you GameStop


dennis meador February 27, 2017 at 12:36 pm

Order number 417021816577950735, I ordered 2 video games and an Xbox 360e I received a box when I opened it instead of games I received a vinyl figurine  (Naruto  (sage mode) defently not what I ordered. I have messaged several times have been on the phone for several hours with no answer I would like to get this corrected. I will contact the credit card company today and see about getting my money back if this can’t be handled today. I will never shop with gamestop again I was warned but decided to try. Please let me know something as soon as possible. this has gone on long enough


Jesse Bailey January 20, 2017 at 8:07 pm

I would like to inquire about an issue we have with North Point Mall store 4453. My son applied for work at this store and was hired for the holidays. He started his first day and was told to call back so they could let him know when to come in. They never did. He called the store several times but was told he will be called when needed. At the end of the year, we received a letter of “job abandonment” from your HR department.
How is it job abandonment when he was never told to come in? I feel the store manager might be playing some scheme here. Please advise our next action as we feel we should pursue legal action if necessary.


Deanna haldenwang January 18, 2017 at 7:05 pm

Today I had a very bad experience in the ocean county toms river gamestop in the mall. I have all information coworker number and transaction numbers. I am not a gamer but I shop here for gifts just alone since Christmas I spent over 300. I can provide proof where I used my brothers membership. I usually go to the waretown store always so helpful and manahawkin one. I work in mall so just went there with my nephews I got confused on price when I was bring rung up I said oh I thought game was 17.99 why did it come up 19.99 sales women snaps at me and says because it’s 19.99 so I asked why she then told me about program which is fine I would have been fine with a pleasant answer. I am a retail manager and that is no way to conduct business let alone horrible customer service. She was rude and it was embarrassing. On other note while I was shopping with my nephews a young man who worked there was hanging out in corner towards back with his friends looked to be and they were cursing and that’s very inappropriate I know you can’t control other people but your staff is a reflection of your business. I was very upset and embarrassed walking out after spending a little over $40.00 right then. Horrible customer service and I will not be back in that store.


nobody of interest February 27, 2017 at 7:29 am

Just an FYI many of us have and will be making and FTC complaint against gamestop and We will keep submitting complaints until something is done! the FTC frowns on business practices such as gamestops and! They need to start taken responsibility for there flaws and there stupid website not completing orders but yet taken people’s money off cards! Customer service are dot heads they know nothing about gamestop or our country they are rude, threatening, and dont care they are stealing innocent people’s money without ever receiving a product…


Mara Burks January 10, 2017 at 12:34 pm

I just contacted game stop about how bad customer service was during the holidays also how they don’t value the customers award program, This guy David V was unprofessional and got smart Date: Tuesday, January 10, 2017, 12:23 PM

> Dear Guest.
> Totally understandable, we
> appreciate you r feedback.
> Best Regards.

> David V.
> C101719
> GameStop Customer
> Care.

> –Original Message–
> From: burksmara at
> Date: 01/10/2017 11:14 AM
> To: storeexperience.egain at
> Subject: Re: Other [#1489099]
> Thank you David V.
> For contacting me, This email you replied back is very
> unprofessional, Not only did I receive a $10 reward
> certificate it took the attendant almost 30 minutes to
> figure out how to download to retrieve the certificate, let
> me also explain to you I have 2 accounts and I have spent
> $$$$hundreds of dollars at Game Stop, I was only expressing
> how inconvenient the service was and, also the points value
> doesn’t mean a thing. With that being said I will file a
> complaint.

> ——————————————–
> On Tue, 1/10/17, Store Experience
> wrote:
> Subject: Re: Other [#1489099]
> To: burksmara at
> Date: Tuesday, January 10, 2017, 11:57 AM

> Dear Guest.
> Thank you
> for contacting GameStop, I am sorry for the situation
> but
> what is the problem that you have. You are not agree
> with
> the first $10 reward certificate? Take in
> consideration the
> promotions that we have during the year, the points
> that you
> will earn for $1 that you spend at the store, the
> benefits
> of the account. If you are not agree with the coupons
> we will respect your decision.
> Best Regards.
> David V.
> C101719
> GameStop Customer
> Care.
> –Original Message–
> From: burksmara at
> Date: 01/10/2017 10:48 AM
> To: Store_Experience at
> Subject: Other

> Message:: I’m very upset with Game Stop at
> this
> point, during the holiday season, I wasn’t pleased
> with
> the service, I shop at Game Stop every 2 months or 3,
> for
> the purchase of my 2 teenagers and I know that I have
> spent
> a lot of money, on games and I have purchased the
> insurance
> on several games I have bought the game systems it
> ridiculous how much money I spend and I was only able
> to
> have a $10.oo coupon and also a reward member. I will
> be
> talking to a attorney because I really fell that I
> have not
> been honor for what I’m paying
> here.


Nicole December 30, 2016 at 9:11 pm

I purchased a GameStop digital gift certificate online as a Christmas gift for my son. After my purchase I received an email stating that the gift certificate would be sent to me in another email. So…..Christmas came and went and still no email with the gift certificate. I’ve contacted GameStop via email and phone, finally received a response from them…..asking me for my information on the purchase order. Ummmmm…..don’t they already have that info?!?!? They took my money and never followed through with their “customer promise” BULL!
Where can I file a claim of fraud on this company?

-Pissed off mother……


Valerie Rice December 29, 2016 at 12:38 pm

Your employee Crystal who works for Munster Indiana is very “Rude”Lacks customer service. I’ve had several incidence with her. Can’t believe she is an employee. Please have someone call me ASAP so I don’t have to take to social media. 708 601-XXXXX Mrs. Rice


Jacob Davenport December 27, 2016 at 7:20 pm

I am very mad I order a 20 dollar wizard gift card download to email one it cost 20 and 1.20 for tax so I bought a 22 dollar gamestop card from Casey’s I did this twice before and never have I ran into a issue like this. I got a email of my order and that I would receive a separate email shortly with link to my code and instructions on how to redeem it and long story short never received it so I felt worried but not much email customer service for help and they sent me a email that my order was being reviewed and that it was going to be 12 hour the most before I heard back I never did I really mad I want my code or someone going to give me my 21.20 dollars back any information in which I can contact them I can’t talk so I can only rely on email and texting.


Shantae December 27, 2016 at 8:36 am

Haven’t received all of my games. They were sent in 2 different packages with tracking numbers. I received 3 games, but the other 2 games never arrived. It shows delivered but I didn”t get it. I called customer service, waited for.1hr 30+mins and the rep said that he wold put in an expedited replacement request and that I should receive an email in the next 2 hours to say that order was shipped. Well, I never received email after about 3 days, called back and got another rep who kept trying to rush me off the phone saying that request was approved and that my order is supposed to be delivered Friday the 23rd. Well, here I am on Dec. 27 still with no games. Your Facebook page is riddled with complaints, if I had seen them ahead of time then I wouldn’t have put my faith in your company.


Parks December 22, 2016 at 1:24 pm



Kimberly Shulla December 22, 2016 at 9:09 am

I have tried a few times to contact Customer Service. I have sent emails using the Gamestop email address on the website. But still nothing. All of this is due to an online order that I had made that has still never been delivered. I have checked not only through Gamestop but through the tracking number with UPS and they haven’t even received my order. The money has been taken out of my account and this was supposed to be a Christmas present that I had purchased in November to receive. Over a month in advance! I understood due to the holidays that shipping may be delayed but Gamestop is the only company that has yet to even send my my order. If a package getting shipped from China can make it through customs and still get to me before Gamestop that is really sad. I have been a Gamestop customer since 2002 and a Rewards member since 2012. But I am considering just purchasing my games through a different company. No one from Customer Service has reached out after multiple attempts. I don’t understand how a company can just simply disregard their loyal customers. All that I wanted to know was what was happening with my order. But nothing. I now will warn my fellow coworkers who game, family, and friends to go through a different source as Gamestop unfortunately cannot be trusted.


Esther Wilson December 21, 2016 at 4:45 pm

I am very upset! I was told my employees at GameStop in Fresno, Ca on Herndon and Willow to camp out on Friday that there would be 3 NES coming in. I was there at 5am. This is after already going and calling the store everyday for the game system. At 8:30am, Alena, comes to open and says to us, None came in!!! Just like that SO unsympathetic. We still stayed out in line (I was the 1st in line) because we believed some had. She then came out to reiterate that none came in nor will any be coming in!! So we left. Come to find out that day at noon three did come in! There was a line and they sold out!!! Why did your employee lie?! When I would have waited and been the 1st in line! I took time off work! When I went back to confront them about this, Alena hid in the back and the manager claimed it was a mystery shipment. Well how did those in line know?! I’ve gone at noon b4 and there has been no line! I had done everything thy told me to do never asking them to hold the system for me. But because this was THEIR FAULT I did ask them to now guarantee me the game when it comes in next and The manager had the nerve to tell me it was first come first serve!!! I just wanted to cry! I told her I was first, but your employee made me leave! She straight out lied and was rude! I’ve come to think they were prejudice . Why else would she lie? We were just sitting out there!! Why would the manager do nothing to help me after what they did?! I’m a manager of one the largest employers of the San Joaquin Valley and after such a huge mistake I would have done everything I could for someone who stood in line since 5am and only lost out because of one of my staff giving false info. Shame on them!!! I spend a lot of money at that store, but I will never go back to that location!! My sons heart was broken! He thought for sure o was getting one because THEY told me to camp out!
GameStop, I hope you look into this! Friday was so emotionally draining for me! It’s been hard to even think about. What happened to customer service?


Dipiero December 21, 2016 at 12:43 pm

My grandson has been waiting now for 1 month for a receipt from game stop. We have been on hold for over 1 hour and just have waited for hours on hold wit NO help.. No call back . NOTHING . Very disappointed in the customer service that I don’t get. Reporting game stop to the better business Bureau. No more Game Stop gift cards or any business.


Adrian Guevara December 21, 2016 at 12:26 am

I’m am extremely upset with the customer service I have experienced with the last two times I have come in. I was charged twice and was told different things. Today I had called and spoke to the “late Mang” he told me to come up with proff and the games to get a refund. Then when I got there the “late Mang” had to call the other Mang to even know what to do. I had went up there and brought proff that I was charged twice and with the games I bought (after that’s what I was told to) but then was turned away to call a number that I have been on hold for 35 plus minutes. The corp number. I have posted my worst review ever on yelp to warn people of the worst location and company for the gamming people out there. If this does not get resolved I will be escalating this to top officials about this location and how horrible this is and the amount of time I have to spend to get my money back that is clearly shown that you charged me twice. Now I want them to credit all of it for my time waisted cause after an hour on hold with corp they now are telling me that the store itself should had called there corp line and resolved the issue then and there. I’m sure they didn’t want to since it was about 10 min to close. ( our policy is not to have anyone in store after 10pm) That now I will have to wait 3-5 days for a refund from corp when I was mislead and would have received a credit today if I brought up the prof. #gamestop #doublecharge #badmang. And so now I’m on hold after the guy told he he would resolve my issue then telling me I have to wait to get it sent to another dept. WTF do you do. Then he wanted to tell me the Mang gets off soon and will call me back. Oh no, I’ll wait on hold, they need to take my call and resolve my issue. PS I’ve been on the phone now for almost 2 hours with nothing resolved.


Karen December 15, 2016 at 10:25 am

On 11/23/16, I purchased Madden 2017 for xbox one & a controller. I received my order on 12/6/2016. I opened up the box only to see only the controller. So on Wed 12/7, I called the 800 number that was listed on my packing slip. After being on hold for 35 minutes, I was told that there was no tracking number for the game, and a new game will be sent within 7-10 business days & I would receive a confirmation email. I waited patiently the 7 days. On 12/14/16, after waiting on hold for 45 minutes, I explained again the reason for my call & I was told that this game that I ordered and paid for on Nov 23rd and that I would recieve is now not available and out of stock, The foreign girl told me that she would give me a refund. I told her that I did not want a refund and I want my game that I ordered and I told her to get me my game. She put me on hold and came back on the line and told me that she contacted a gamestop near me and they will replace this game. I then called the gamestop & they had NO knowledge or phone call about holding the game for me. So after I got off work and being on hold for 1 hr 15 mins, I got someone on the phone. I immediately asked to speak to a supervisor and she wanted to know why, so again I had to explain my story again. I then asked where she is at. She is in the Phillipines!!!! I asked if she see my refund, she said no, the said that its on hold!! Did I mention that the supervisor was on another call & “would” call me back. I told the foreign girl that I demand my refund and a free replacement game. She again said that the supervisor would call me back before they close at 11 pm eastern time, I told her that Im on the west coast and I want a call back.

So of course I did NOT get a call and as of now 12/15 I still do not have my refund. I will be calling the corporate office and making a complaint w/BBB. AND I WILL NEVER, NEVER shop at game stop again!!


Mr Pinedo December 19, 2016 at 2:55 pm

please post the number as i have a very similiar situation and am tired of waisting my time getting the run around


Kristin December 14, 2016 at 10:26 am

Sat on hold for an hour and 15 minutes!!!! Only to have some foreign girl answer who doesn’t speak English clearly. I called because y’all lost my $50 gift cards I bought for Christmas for family and your employee started laughing and mocking me over the phone because I was upset about my gift cards. She had no sympathy for my frustration and the fact that I was out $50!!!! I asked to speak to a manager and sat on hold for another 30 minutes only to get another foreign guy who treated just the same !!!! This is the LAST time I take my business to GameStop. Such disrespect I can’t believe it!


Miranda December 13, 2016 at 5:13 pm

I recently bought Witcher 3 pre-owned for over 30 dollars. When I tried to install it on the xbox one, the installation stopped and I had an error message saying the disc was either damaged or dirty. The disc had marks ALL OVER it, and the installation would never complete. Gamestop should require employees to check for damaged discs and clean the discs before selling them. If Gamestop is too lazy to enact such a policy, then they should not charge an arm and a leg for faulty products!!!! I can buy my games at target for much cheaper AND they will actually work.


Steven November 30, 2016 at 2:29 pm

I went to this specific location a couple of days ago to see what was new and to pre-order the new final fantasy game. Upon entering the store i noticed that the three employees behind the counter did not bother to look up and continued to talk amongst themselves. I have frequently visited this location due to the proximity of my home. Every time I have visited this location I receive absolutely horrible customer service. I mentioned to whom I believed to be the manager that I would like to preorder the deluxe edition of final fantasy. While again not acknowledging my presence he begins to quickly tap on the register and says ” yah I have 3 extra but you’ll just have to come in and see if we have any.” I then ask him if you have 3 may i pre order one from you. He rolls his eyes and begins to explain to me his particular “GameStop policy” and tells me “no can do”. At this point I can see that this representative is lazy, uniformed and completely incompetent. I explained to him my previous experiences within his store and the only retort I received from him was “sorry you feel that way.” Now I’m not sure as to who the district or regional manager is but whom ever hired this individual needs to really reevaluate the people they hire, especially management. If any of my associates were to engage a client like this gentleman did he most certainly would be looking for a different job. I understand people have off days but to see this on a constant basis should raise some eyebrows within upper management. The store was not busy and there was only 3 customers shopping including myself. The 3 gentlemen working at the time most certainly should have been assisting all in store customers. In ending, I wound up purchasing this game through the GameStop located in the Pearland Towncenter. I was very pleased with their service and their upbeat attitude. That’s a team! I’m still on the fence if I will ever shop at another GameStop location. I usually buy all my electronics at Best Buy but figured I would give GameStop another chance. To upper management, for the sake of your instore business please start having a mandatory customer service course with this particular staff. Situations like this are the reason online business is booming. I do hope to hear from corporate regarding this issue.


Debra Salkeld November 17, 2016 at 9:30 pm

I would just like to commend a particular employee and his boss, saving what was proving to be a very unsatisfactory experience with Game Stop. After absolutely horrible customer service, having contacted the company online twice using their system, just to get one email back saying they see another rep “handled our problem”. I wrote them back immediately explaining that the rep did NOT handle the problem, and NEVER GOT A REPLY BACK. Background: I had ordered a digital gift certificate on Oct 30th for my grandson, whose birthday was the 8th of November. Should have worked, right? He never received – not in his junk folder nor his inbox. I contacted Customer Service online, and also called their customer service department. The rep on the phone would not refund my money, nor would they email ME the gift certificate so that I could send to my grandson. The rep also refused to email me with confirmation of what he said would work, which is to have my grandson go to a store and exchange the digital gift card for a physical gift card. He said all he needed was the order number and he assured me it would be fine. My grandson of course went to the store, and was turned away because all he had was the order number. My attempts to contact their customer support went unanswered, so I went in today to a local Game Stop – the person there had to jump through the same hoops I did, but he finally, after an hour and two separate phone calls, handed me a physical gift card that I will now have to take down to my grandson myself. If it weren’t for GameStop holding my money hostage, I wouldn’t have even gone in – I wanted my money back. Thankfully, this clerk understood my frustration and stayed on the phone until he got the problem solved (unlike the clerk in the store my grandson went to, who just sent him away again). Shout out and many thanks to Robert, and his boss Jerry at store #577 in Michigan (Sterling Heights or Chesterfield Township) – on Schoenner Rd. The final result is that we came back with a gift card I can finally give my grandson for his (belated) birthday, but the hours I spent, my grandson spent, and now poor kind Robert spent, should NOT have ever been necessary to handle a problem Game Stop customer service should have handled promptly, without delay. I have already advised everyone I’ve spoken with, NEVER to order anything from Game Stop again, and once my grandson gets something for his birthday with the card, will never again be even frequenting their store again.


Bobby November 3, 2016 at 7:56 pm

Lauren O’Donnell SL at gamestop harassing people via Facebook and listed gamestop as her employer. Calling people cuss words and random accusations of political views. She even brings up sexual statements about employees at gamestop with eachother between 2 employees several times.

Janessa XXXXett SL also posting pictures of her doing drugs via social media and listed gamestop as employer. Doesn’t open the store on time and brags about it on social media that she didn’t because she was and I quote ” F*cked up”

I just don’t understand why gamestop would have employees who do drugs and harrases people on social media.

I understand people can say what they want on social media but knowing they are SL at gamestop posted on their Facebook just makes me never want to shop there anymore.


Rick July 25, 2016 at 10:36 pm

Hi there,

I wanted to start by telling you that I have been on hold now for 50 minutes and counting waiting for customer service. I am not all that upset because the message told me it would be at least 30 minutes. I tell you this because I want you to know I am upset enough to have waited that long. I called a Game Stop 7333 W Thomas Rd, Phoenix, AZ 85033 to be exact. We called because I wanted to know if they had a copy of a receipt for a code for my son Star Wars Battle Front. I let him make the call to start with (he is 14) as I thought it would be a good thing for him to learn how to speak with a store. What a better store then a Game Stop right? The person he talked to starts to walk him into where to add the code. The person asked if he had the code/receipt. When my son said no, they hung up with him. Keep in mind I was standing right behind him listening so that I could help if needed. I was a bit shocked. I called back, the person answered. Proceeded to tell me that they could only see the last five items that were purchased. I explained that would be fine the code I needed would be in the last five. He then took my phone number, found the receipt. Then said to me and I am quoting this as I am just rather shocked “Did not see where you signed saying we would not replace games or codes?” I said “Well that was rudely said” He then said to me “Thank you, have a nice day.” and hung up. I didn’t get the persons name. I never thought I would need it. I do customer service myself for a living if one of my reps did anything close to that, I would have them off the phone in a heartbeat. So as I said I called customer service and waited on hold. When the person answered (yes I have his name this time I got it up front). I tell the story, I ask for the CEO’s email and said understand I would not talk to the CEO but to one of his staff. The person then tells me that it is an internal process. He would send up an investigation. He then says can you tell me what happened? Mind you, I told him what happened already. He then says well can you give me more detail (which was a nice way to say I didn’t listen to you the first time). I gave it to him again. He then puts me on hold. Comes back and asks me I felt the person from the store was rude. At that point I was kinda floored with the phone support people too. So I am trying this route in the hopes that I can reach the Office of the President and talk to someone there directly. This is my second attempt to express my displeasure. I would like to speak with the President’s office directly.



Stephanie September 27, 2016 at 5:42 pm

Their customer service is horrible, I asked for corporates address so I could send in a written complaint and the guy flat out told me “no”.


felicia July 8, 2016 at 2:58 pm

I am very dissatisfied with your customer service hotline. I had to call them with an issue with my son’s pro rewards online account. I tried for over 2 weeks to get in touch with a “HUMAN BEING” and finally after 2 weeks and being on hold for no less than 30 minutes each time I called I finally got to talk to a human being. Long story short….I demanded to be transferred to a supervisor, which I was. explained the problem to the supv. he in turn told me to go to the store and get what I needed from game stop and he would call me the next day at 3pm so I wouldn’t have to be on hold. The next day I make sure I am home by 2:45pm and to no avail……no phone call back. and nothing 2 days later. I tried calling again the hotline in the hopes to get in touch with that same supv. and to no avail…….I was on hold again for 30 min. and then on hold again to try and get me to another supv. which never happened. I told the customer service rep. that I would be calling their corp. office to complain and hopefully get the problem rectified. I am now on hold with the corp. office and it’s been about 15 min. I think that I would rather cancel this account and not have to deal with such horrible customer service in the future. I will remain on hold to hopefully speak to a supv. at the corp. office. but just wanted to share my horrible experience as I see many others have had as well.


Michael Nathan June 29, 2016 at 6:35 pm


I wanted to talk about my experience as I am incredibly frustrated with how little care was given to me as the customer today. I went to my local Gamestop to preorder a Pokemon Go Plus band. When I got there the guy explained to me that he wasnt able to order it. I asked him if it was a local constrain of inventory or if it was a company constrain. He said he wasn’t sure. I called the Gamestop on Lincoln Street and the associate whose name I didn’t get told me he didn’t know what product I was referring to and said the only Pokemon related products he knew of were the new upcoming Sun and Moon games. I then called the gamestop at 11 Tobias Boland Way in Worcester, MA and spoke with Terrance. I asked him if they were still taking preorders and he assured me that they were and also added that he talked with his local Nintendo rep the day before and that person said that there will be no issues preordering. I clarified with Terrance a few times to make sure that I would be able to get one as that location is about an hour drive for me. He said yes and that he might not be there when I get there but that his manager Shane would be. I also asked him about preordering 2 as there is someone that I wanted to surprise with as a gift. He said hes 99% sure that wont be a problem. So I drive there and when I get there Shane explains that 20 minutes after my call they got an email from corporate saying that they will not be taking any more pre orders. As a customer, this experience is totally unacceptable. I was clearly overpromised and wasted my time driving 2 hours for something that I couldnt even purchase. This whole experience has been such a disconnect and for me it was like pulling teeth. I have been a Gamestop customer for years and over the years I have had more and more experiences like this and it is so frustrating. I want to feel valued as a customer and today was just the opposite. When Shane told me that they got the email he didn’t seem to care at all that I drove an hour and that I was promised product. The situation is cut and dry that I could not purchase the product but that does not mean that you dont try your best to make the customer happy somehow. Again, I am sending this email because I dont want to have this experience as a customer anymore. I am tired of feeling like this company doesnt care about its customers. Please make this right somehow.
Thank You,

Mike Nathan


DCapeles June 27, 2016 at 9:14 pm

Ordered an online gift card 7 days ago and still have not received it. Have spoken to 4 different people and have been promised to be called back “within the hour”. No call back. My account was charged on day 1, but somehow when I speak to a “customer service representative” they have cannot find my order. I have offered to email a screenshot of YOUR OWN website that says my gift card is still being “verified”. Needless to say I will not be purchasing anything from your stores again, online or off.


Linda Kinstle June 24, 2016 at 11:45 pm

I have never dealt with this type of customer service! Absolutely horrible. Ordered an online gift card over 3 weeks ago. Never received confirmation, called about it every time waiting over 30 minutes on the phone!! Have called 4 times with no resolve. Your online customer service people from India cannot speak English, do not know your systems and do not follow through with what they say. You have my $25.00 and I have no gift card! I have called 4 times and have been told 4 different stories. Last time, we will send the e-gift card to your e-mail. Still not received it. My nephew never got his gift card. Ridiculous! Never again will I buy anything from your store, gift cards, on line. Get your act together and send me my $25.00!
Linda Kinstle


Heather Igel June 20, 2016 at 11:09 am

I was in your Tega Cay, SC store on 6.16.16 with my son, we were asking Stephanie about the PS4 and options, games, online play, etc. and this guy (come to find out he is the district manager) walks right up to Stephanie and interrupts our conversation and begins to bark at her. I was completely stunned and thought what an arrogant @sshole this is. I asked Stephanie who that was? she said the district manager (Steve) and I voiced my opinion to her, she was very gracious and apologetic. I cannot believe Gamestop would employ someone with ZERO manners or people skills. The incident happened on Thursday and it is Monday and I can’t stop thinking about it. Apparently, this arrogant @sshole has a reputation for his rude behavior. I have mentioned this to several friends and 2 have witnessed his “sunny disposition”. I am on hold with Gamestop customer service right now to let them know how dissatisfied I was and that the employees in this store have to deal with this type of behavior.


Alex Atkinson June 16, 2016 at 5:07 pm

Worst customer service ever. Their “customer support” hotline simply does not work. I waited for WELL OVER 2 hours, when it claims there average wait time is 15 minutes. My local store manager even expressed to me how horrible the hotline is. I’ve had countless issues with my power up rewards and all I can say is I wish Game Crazy was still around or at least some other damned video game store, cause Game Stop is the worst in all ways. Customer of 15+ years.


Stephanie Ouellette May 27, 2016 at 2:58 pm

The store referenced above is in Leominster Mass (Not Lunenburg Ma)


Stephanie Ouellette May 27, 2016 at 2:27 pm

I was in the GameStop in Lunenburg Mass today – exchanging and buying a new game – I simply asked if there was a restroom I could use – this woman immediately got on the defensive and said GameStop didn’t have to supply a restroom it wasn’t the law in Mass. ( I think it is) I told her as much and she got louder and started to talk over me – she claimed she was district mgr for the area ( I was supposed to be impressed ) and said she was from Tennessee – again I was supposed to be impressed – thank God I wasn’t transgender too – I wonder how she would have handled that


jason groombridge May 24, 2016 at 1:29 pm

Hello my name is Jason Groombridge and I work for a company called Consultek America.

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We can offer any type of service that your company may need to improve upon, we not only stand by our company but by our trainers, who have the highest qualifications to help you achieve even more greatness.

Here is just a short list of courses, seminars and workshops we offer. All of our services are performed in house because we believe it is the best way to connect with your employees. All of our services can be offered in English or Spanish.

Unfortunately, at this time our website is currently being translated from Spanish to English and should be ready by mid-June. You are welcome to view our Spanish website at www dot consultek dot com dot mx or you can contact me directly.

I look forward to working with you on any of your company’s needs. If you have any questions, please do not hesitate to contact me.


Yahelys May 24, 2016 at 12:23 pm

On 5/15/16 I entered the Norwalk Town Center GameStop to purchase a $20 card for my son (7yrs) can make purchases on-line. I advised Elen that I am not familiar with the store or this cards my son is requesting he always frequents the store with my husband. Elen took me over to a kiosk with all types of card and handed me an Xbox card for $25 and said this is what you need. We walked back to the register and I purchase the card I was unsure if I purchased the correct one and stepped to the side of the register and called my husband he advised me I purchased the incorrect card it should be PlayStation. I went back to the kiosk that Elen previously took me and I retrieved a PlayStation and went and stand back in line and the manager Joseph assisted me. I advised him I just purchase this card but was incorrect. He said not these cards are non-refundable I told him “she didn’t mentioned that these were non-refundable” as a pointed to Elen who next to him at another register. I said there is no sign that advised either. He took my receipt and showed me on the back. I told him I haven’t left the store and I just step to the side look at the time stamp on my receipt I made an error. Joseph then accused me of trying to do fraud in the store. He said in the past customer’s had left and returned for refund for the store to find out the card had already been used. I told him again I have never left the store to check his cameras and the time stamp on my receipt I advised him I don’t frequent the store I asked for help and she (Elen) gave this card. I explained that I don’t play any type of system or games that a father/son activity so I’m not familiar with cards or system is the reason I asked for help. He accused me of having a used Xbox $25 online card and I was just trying to get extra money. I told him I am not a teenager and I have a job why would I want to steal $25 that’s nothing I made a mistake. He refused to give me a refund and had to purchase an additional $20 PlayStation card now we have an Xbox $25 card that we cannot use. If I was advised at the time of purchase they were non-refundable I wouldn’t not purchase it and confirm with my husband but that’s not the part most disturbing for me. Okay non-refundable but for the manager to accuse me of doing fraud and didn’t care that he was insulting me. He would cut me off and would let me explain my self he suggests for me to call Microsoft and get a refund from them but I didn’t purchase it from Microsoft I purchased it with GameStop. He’s customer services was horrible and said not in so many words that I was lying about what happened. He didn’t even ask his employee Elen if in fact what I was saying was true. He just dismissed me because I was trying to cheat the store. The store needs to put signs that indicate those are non-refundable but most importantly your company needs to invest in some customer service for your employees.


Matthew Johnson May 18, 2016 at 2:20 pm

Dear Gamestop
I am currently finishing my 8 1/2 years in the United States Army. I was reviewing many options on my table towards civilian employment. After soul searching and reviewing my passions in life. Being a Manager and started my Career in your company is what I want in my life and in fact need. gaming has been my life since the age of 8, currently 33. I am due to be eligible for hire in October. I have submitted resumes to currently 2 management positions in Florida to get the ball rolling. I want to start prior to me getting out so I can transition directly into my career also already having a place of living around the store prior to completing my contract with the Army. I thank you in advance for your time and also the excellent service that the company as a whole brings to the world.

Matthew S. Johnson
Email: biazejohnson583 at


Tyler Wille May 12, 2016 at 2:31 pm

In college my partner and I created a product and business model that would pair perfectly with GameStop’s current market as well increase product diversity, customer and employee loyalty, and overall improve community stigma.
I was trying to figure out a way to share our idea with them to see if they would be interested or at least see if they would share their opinion.

Any idea how/who to contact about this? Or a complete lost cause?
I’ve tried to get a hold of a new business coordinator, and calling but do not get anywhere.

willetyler at


S. April 18, 2016 at 3:01 pm

GameStop, I am incredibly appalled by your treatment of your employees. When I was visiting the store (in Maryland), I witness an employee degrading and yelling at another employee. I learned that the aggressor’s name is Ontkean. The atmosphere was so uncomfortable and everyone within that store looked so distraught that I had to leave without buying anything. It is disgusting to think that you have no problem humiliating a person in front of a customer. I can only imagine the horrors that go on behind scene. GameStop, create a better work environment; I assure you, the toxicity can be felt by your customers.


Adam Sanchez April 10, 2016 at 5:31 pm

This is now several times I have tried to communicate with your company regarding my plight; I am very displeased with the result. I have been loyal to GameStop for many years only bringing business and business transactions of my own. I am not asking for much however I do feel like I am owed some explanation as to why my emails and inquiries to stores have no good outcome towards the subject matter of logging into my account online. I have forgotten my password to the log in, and then I don’t remember the email I used it with. As you can understand I am furious at this, so why infuriate a person that just wants to use his points to get merchandise. Makes no sense to me at all!!!I have reasoned with some of the nicest managers in your company, but they keep telling me the same thing: go to the log in, (forgot password), click send it to email, and that’s where I get stuck. So, like I said don’t remember the email associated with the account nor do I remember the password for that email account.

Please contact me to get this matter resolve. my account number is: 38760226949487
I have 17,544 points to use.


Anonymous April 9, 2016 at 2:51 pm

Encourage your friends not to get a job here. They hired someone I know with the promise of 15 to 20 hours a week, but only came through with 4 to 5 hours per week. Of course, the store blamed everything on “corporate”, that they weren’t given enough hours to dole out to everyone. But a look at his schedule revealed that the higher ups and ones who had been there longer seemed to get plenty of hours, so is it really “corporate”, or the buddies taking care of each other or a combination of both. My friend was unable to finish his training and couldn’t get it completed with the paltry hours he was given, so he was let go.

This company is a joke.


Jennifer April 7, 2016 at 4:20 am

Please stop working with Autism Speaks. They do not have a single autistic member on their board and only 4% of their budget goes to ‘family services’. They focus on eliminating autism and use their advertisements and small films to show what a burden autistic people are to society. They create and propagate this stigma against autistic people who now are not listened to on important autistic matters because of that. It’s disappointing to me that Gamestop has paired up with such a company that spreads misinformation and treats humans like lesser beings.


Griffin Anthony Glaze April 5, 2016 at 9:36 am

Hi GameStop Manufacturers My Mario Kart Wii disc is out of order and can you repair and restore it and I want lifetime warranty my phone number is (614) 984-XXXXX and I need to play it so badly and my new address is OH 43123 and my email is GriffinGlaze at

Ps can you write back faster please?


Marco 2624 March 30, 2016 at 2:44 am

listen up everybody. GameStop steals from u! The employees do the same. Ever go into the store and trade in 10 games and get 10$. Have u ever noticed on ur receipt that they’ve only marks down 8 games instead of 10. Well those two other games, guess who’s trading them in?????? Yuuup. The employee that just helped u. Watch out ppl, this company will steal from u. Their employees will steal from u, this company is a fraud. Seriously


Daniel April 5, 2016 at 9:45 pm

I know I thought it was just me


Marco March 30, 2016 at 2:37 am

gamestop sucks. They steal your games under your nose n then they use ur own trade ins for themselves. They are thieves and their business should end. They suck ! Working their sucks. They r one of the worst companies to work for. They take advantage of u and your pay sucks balls.


Kellie March 19, 2016 at 3:21 pm

My son asked that we stop by Gamestop this morning, he had several games he wanted to purchase with his birthday money. We walked in, and immediately got in line because he couldn’t find the games he wanted. The transaction ahead of me took a very long time. This other person that was there prior to me tried to ask a question, the cashier Danny, answered him rudely, he and his son left. Meanwhile, they finally get done with the people in front of me and I step up asking for assistance w/the games my son wants. Little did I realize that in between some shelves was an official ‘line’, however… I had been there long before the people that had formed the line. The cashier Danny, very rudely informed me that he’d look the games up but that I had to go to the back of the line. He did look the games up, asked if we wanted used or new, when I said ‘new’, he said ‘we have tons, now get in the back of the line.” I explained to him that I didn’t know there was a line but that he knew I had been standing there for approx 15 minutes, knowing that I had been patiently waiting. He told me too bad, I had to get to the back of the line. I explained again that I was there before everyone else and deserved to be waited on. He got very nasty with me, told me to get out from in front of his register and get to the back of the line. By now, I’m furious.He’s standing there at the register laughing in my face, mocking me and smirking at the other customers. My son has $200 in birthday money he wants to spend all at Gamestop. We left after getting his name. His attitude and treatment of your customers lost our sale as well as the guy that walked out before us. We ran into him in the parking lot, he and his son were very upset and stated they’ll never set foot in that store again. Neither will we. We went down the street to Walmart and my son got what he wanted – may I add, it was cheaper at Walmart than at Gamestop. I am completely 100% disgusted and appalled at the way I was treated, my son was also very upset. I will never set foot in that store again. As a business professional, your employee Danny is no one I would want representing my company. I know that Gamestop is a big corporate chain and that my son’s $200 doesn’t mean anything but word of mouth is everything. I fully intend to share my experience with others and to what level, will be contingent upon how this is handled at the corporate level. I fully anticipate a reply with some sort of resolution. Please don’t hesitate to contact me if you have questions.
Thank You,
Kellie Nieves


Anonymous March 14, 2016 at 11:28 pm

This company is utter garbage. I got a $25 gift card, which I attempted to use to purchase a ThinkGeek gift card for the same amount on When I hit submit on the order, I got an error message from the website, so I went through checkout again, but this time when I entered the gift card number, it told me there was no balance on the card! I have not received any confirmation of an order, so I have essentially been ripped off.

It’s been a month, and I have tried four times to contact customer service, three times online, only one of which got a single reply, and no response to my follow up. I waited on hold on their 800 number for over a half hour before getting someone who was obviously on her first day of work and reading awkwardly from a script. Got no help from her, either. She claimed my gift card had an “authorization hold” on it, and that it would be working again in 24-48 hours. It has been 48 hours, and SURPRISE! the card still does not work. I am not giving up, however. No garbage corporation is going to rip me off and get away with it.


Tiffany March 9, 2016 at 10:21 pm

WORST customer service when it comes to the online call center! I’m beyond pissed off because of them, I don’t have an hour or more wait to get connected to someone to talk to! I called a total of 4 times to try and cancel an order and when they finally connected me after the 4th try, they told me that they had shipped the order! Given that I had called them every chance I got! I had to send an email saying I want to cancel and what do they do? NOTHING and said it was out of their control. I ended up getting the item, I didn’t want and now it’s becoming more or less a freaking hassle to just try to return it! I mean like, seriously? How busy can you be when you just open at 8 AM? I’m mad and annoyed at the moment. I just want to know what and how I can get my money back for both the shipping and the product, since I’m not a very happy person at the moment.


Angela April 5, 2016 at 9:57 am

I wish I read this before buying my sons game. I am having the same problem, but mone has not shipped yet.


Brandon February 16, 2016 at 8:09 pm

There should be different prices for the types of headsets there are. Like turtle beach shouldn’t be worth $2,It’s a rip off. Gamestop buys your headset for $2, then the next day it’s for sell for $59.99, the price it was brand new.


Edwin February 12, 2016 at 11:18 am

You guys are such thieves. .


jeffrey clemons January 29, 2016 at 10:06 am

To gamestop
I would like to talk to you about Carl that works in your store at 3344 Promenade Ave Ste 104, Eagan, MN 55121.he sold my 12 year old nephew grand theft auto 5. Carl got the game as an employee of your store then sold it to my 12 year old nephew for a profit. My nephew got in trouble for it. Carl refuses to apologize for it. Carl is now trying to cover it up. Is this ok with you? My name is Jeffrey Clemons phone is 715-653-XXXXX


Arthur Huntington January 18, 2016 at 10:08 am

I complained to a gamestop employee and asked for his name and store number. He gave it to me and then called the police on me. Needless to say I will be meeting with my attorney today to discuss the next step in taking gamestop to court for discrimination as well as causing me a great deal of anxiety and anger. What the employee didn’t know is that although I am tall with tattoos I also drive up in a $65,000 car and have about $500,000 in my bank account, which is more than enough to drag your ass to court and force you to deal with your terrible employees and their discriminatory practices. Gamestop should be trying to keep customers like me, but instead your employee, Jeremy Douglas, chose to judge me based on the way I look and treated me like a second class citizen. I left a voice message for Mr. Lots so we will see what happebs. I will never make another purchase from Gamestop because it is easier to just buy from PlayStation and I have always been treated like a great customer. I hope to hear from them today, but I doubt I will. Cowards


Angelique Boyts January 11, 2016 at 9:05 pm

I purchased a Nintendo 3dxl for my Autistic daughter for Christmas online. It never showed up or was received. I told them (customer service) that i wanted a refund they said ok since it was a debit card it would take 3 -5 business days. I waited 7 days then called. Was told again that my refund was being processed. Called again and spoke to supervisor who released the payment to my bank, and that it would be in my account by the afternoon. This never happened! Called back to speak with supervisor and was told it was never released and that it would take another 3 to 5 business days which in actuality will be over 2 weeks to get my refund. This is unexceptionable! This was a child’s Christmas gift! I will Never EVER buy or use game stop again in my life! You are a complete rip off and I still am waiting for my refund!


Daybell January 4, 2016 at 1:30 pm

Been waiting for 30minutes for your store to open . Employee just showed up. 8 cars are still waiting for the store to open.


Tim C December 29, 2015 at 12:41 pm

I’ve been trying for months to be able to access my rewards points to use for christmas gifts from the store. I was never able to achieve this. My Power Up Rewards card has been active for a decade, yet online I am asked to ‘Activate’ my card. It does not recognize my card.

I have emailed customer support multiple times without ONE response. Im sure the number of responses I received equates to the number of f**ks Gamestop gives. I have tried calling only to be disconnected after 45 minutes of waiting.

Still, to this day, nobody has contacted me and I have thousands of points that I cannot exchange for a gift card. If Gamestop’s customer service (instore/email/phone) was a disease, then Gamestop would be the AIDS of retail.


Mary December 23, 2015 at 10:48 pm

Worst customer service EVER!! I did an online order threw a local store, the item I purchased was suppose to be shipped and at my door by the 22nd!! It wasn’t!! After emailing and waiting on hold several minutes, I was told it will be here the 24th!
Then tonight, I received an email back saying my order had already been canceled!????? So I got right on the phone and waited OVER AN HR to speak to someone… He tells me they are out of stock that’s why it has been canceled!!! Really, 2 days before Christmas, The lady I spoke to last night didn’t know it was out of stock? He then tells me I have a choice, I could get a check but would have to wait 7 to 10 days… Or a virtual gift card witch could take up to 48 hours..but usually only 12? How about you just give me my money back!! NOW!! I have never been so MAD!!!


cathy December 22, 2015 at 2:51 pm

Worst customer service ever. Placed an online order, received confirmation and delivery date. Never received my xbox so when I called about it I was told it was lost and there was nothing they could do but refund me my money. The “supervisor ” then said it was my fault that I didn’t call sooner to get the status of my package. Was told if I want it for xmas I needed to go buy another one and I would get my refund in 3-5 days. So I will be out almost 1000 3 days before x-mas! Customer service with the 800 number sucks.


stephanie December 19, 2015 at 9:50 pm

TERRIBLE CUSTOMER SERVICE. LOCAL STORE JUST AS BAD. I purchased the black ops 3 for my ps3. Got home and realized it was only a 1 player game (unlike the other black ops). I immediately called the store and he said there’s nothing I can do for you other then give you $17.00 in store credit. Wtf, I bought the game brand new 15 minutes ago plus purchased their craps warranty.
I then called what I thought was corporate and was on hold for 47 minutes until a representative told me (well if it says it on the back of the box then I can’t do anything for you) besides you didn’t call corporate you called customer service.
This company SUCKS.. now I’m stuck with a game that I have to take turns playing with my husband… NEVER EVER WILL I BUY FROM YOU AGAIN!


Chris January 12, 2016 at 11:47 am

Seriously? You can’t blame GameStop for that HAHA


Gerald Read December 19, 2015 at 2:54 pm

To Whom It May Concern:
I do not want my son using your Gamestop computer games any more. They are causing difficulty for him, and he is not any longer willing to be involved in family activities because of them. Gerald A. Read


Sara December 12, 2015 at 2:50 pm

Went to your Sanford, NC location to preorder the PlayStation 4 Darth Vader Edition on October 10th. I paid a deposit to RESERVE the gaming system. I called to verify that they had my system reserved and was told yes. Today I drove to the store to pick up the gaming system only to find out that they were sold out but I could drive 45 minutes to another store to pick it up.

The level of customer service was extremely poor and disappointing. I paid a deposit and expected to receive the product. I will never purchase another thing from this store and now have to explain to my 9 year old why Santa didn’t bring him what he wanted for Christmas. Shame on you GameStop.

I work for a Fortune 250 company and will be sharing my horrible experience with my coworkers about your company. Like GameStop, we have locations all over the United States. I will also be contacting the Better Business Bureau to report this fraud.

Once again, I would expect that if a deposit is paid, the item should have been reserved. This is FRAUD.


edward timmons December 4, 2015 at 7:24 pm

ordered 3 month xbox live on 11/26/15 for the black friday price. you never processed my paypal payment even though i had an invoice #. tried emailing customer service about it twice with just a automated response about 24 to 48 hours to process requests.finally today 12/4/15 you cancelled my paypal order. thanks a lot for the waste of time.


Daniel Lovett November 29, 2015 at 6:17 pm

I just went in to my local Gamestop (2 min from my house, where I buy all my games) to pick up the new Guitar Hero Live on PS4 for a Christmas gift. I originally was going to go on black Friday to get the game for $69.99 instead of the regular $99.99 but I wasn’t crazy about heading out into black Friday shopping madness so I called first. The nice woman on the other end of the phone told me that I could put the game on hold and pick it up this weekend, that the sale was good through Sunday. So as I just went in to pick up the game the price with tax was $108.xx. I explained the above and the two guys behind the counter (I think one was the manager) told me that she must have made a mistake and that the sale ended Saturday and this is the price now.

I was ready to come and get it on Friday but decided not to based on the information I was given by the female employee, I couldn’t come on Saturday because my mother in law was in town and we were entertaining her. I understand their position but I’m the victim here. I only followed the information I was given by one of Gamestop’s staff. They had zero sympathy for my situation and I felt like it was a “tough XXXXX” response. The sale was apparently misleading to the staff or at least the person I spoke with. Again, how is any of this my fault. I could almost throw a rock from my house and hit the store, it’s not like it was far for me to go. I would have definitely gone Saturday to avoid this.

I ended up not buying the game today based on principal. I do still intend to get it for a Christmas gift, but not from Gamestop. I don’t think I’ll be doing any more shopping there unless something changes with how they inform their customers. As you might imagine with all of the new games out right now, my wife and our friends have lots of shopping to do over the next few weeks. I’ll be telling everyone not to do it in your stores.


Joey R. November 20, 2015 at 1:07 pm

3 times I called to have a balance transferred from a card I lost, to a new replacement card I already received. All 3 times the transfer took place in your system, and nothing is showing in for my balance. I want something done asap, this is absolutely outrageous. It is supposed to take 24-48 hrs to complete, it has been tried 3 times and nothing, and a manager from the phone center was suppose to follow up and never did. It has been over 3 weeks now. A simple email giftcard with my amount would suffice but their system is not setup to do so apparently. I will be looking for other methods of buying selling because of all the non sense


Staci November 16, 2015 at 12:32 pm

We bought cod pre-order and got the season pass and guess what….it DOES NOT WORK! After spending 2 hours on the phone with your 800# we politely get hung up on after being told we are “XXXXX out of luck” by one of your “wonderful” customer service reps. Your company possibly has the worst customer service. And that’s saying a lot since we have Comcast. We got screwed out of $56 dollars and you all don’t care about your loyal customers. And was even told that your company takes no responsibility for any code that does not work. Done with your company and will only ever order things directly from Microsoft. Because when we called Microsoft after your store said to do that, Microsoft told us they can’t do anything because it was bought at game stop. You guys f’n suck!!!!!!!


adam williams November 15, 2015 at 6:12 pm

i bought a digital version for Pc of GTA 5,i have downloaded it over and over and it continues to tell me there is an Zlib error and i need to verify,i have went over everything i could to verify it and i still keep getting an error.i have tried to Email youand all i get is that ill be contacted in 24-48 hours and that was 5 days ago and still nothing.I WANT MY MONEY BACK OR A HARD DISC. COPY OF THE GAME.and if i dont hear a response anytime soon,yall WILL be seeing me at 625 westport Pkwy grapevine,Tx 76501 as i too live in texas and wont bother me for a road trip for my moneys worth since i have had no response on the matter so far.i dont work my ass off to be screwed out of my hard earned money.if you search your logs i have sent 2 Emails regarding my issue.sincerely a long time but pissed off customer.


Jason W November 13, 2015 at 4:28 pm

I have been trying to reach out to gamestop for the past week after i got an email that my 60,000 points that i was saving up was then used and not by me. I have spent the last week calling into the support line to correct this issue and also using the email above to send requests via email to talk about this issue and all i get is “please wait 48 hours” and still NOTHING! I have supported gamestop for many years with pro memeber ship and even gamestop credit card. I am started to have second thoughts here when i can not even get a response on ANYTHING and the store just says. “just keep calling” And i do and sit on the phone for over an hour just to get hung up on before they even ask my name and i have to call back and wait, then get off work and get the message that they are closed!!! With many calls and emails sent and no answer im starting to think is it just about the money? were is the customer service here?


Kim Titus November 2, 2015 at 10:25 pm

I finnd the commerecil offencive with the employees referring to Netown in your commercial while there was a mass shooting in Newtown,CT at Sandyhookelementry. It’s unacceptable and an insult to the families who lost a child and to those who were injured. I can’tbelieve your company would be so disrespectful using the town name where the was a mass school shooting with many lives lost. I for one will never shop in your store again after watching this insensitive commercial.


michael November 10, 2015 at 3:23 pm

They are saying NUKE TOWN. it’s a game map.


Leigh Broadfoot October 29, 2015 at 5:18 pm

Just want to give a shout-out to MATT in your Corporate Customer Service department.
My home was robbed recently and the thieves stole all of our gaming consoles and about 200+ games. My local store (Issaquah, WA) was really helpful and told me that if I contacted Corporate Customer Service they could provide a Transaction History report for Law Enforcement and Insurance. After several wonderful phone calls with Matt we had the list that we needed. Matt kept calling the Sheriff to make sure he had all the information for us. Matt was the BEST THING that happened from this terrible crime – I got more assistance from Matt, then I ever received from the Law Enforcement or Insurance. He was our Hero!
We’ve recently returned to our local store to start our gaming collection again 🙂
Thank you GameStop, especially Matt, for always being there to help out when we need it.
Major kudos!


Vic Ed Med October 24, 2015 at 11:43 am

My how Gamestop has grown over the years. With its mixed experiences/controversies, It is always fantastic to see a company continue learn from their mistakes and grow! For the past 10+ years, I filled out customer service surveys and sadly, I have never won a $100 gift card certificate. I don’t except a miracle but a large sum of customers feel this way and just give up. Please continue to hire workers who care and find new members of corporate with new ideas. My Gamestop experience in the past was fantastic. Several years later after doing in depth research, neutral. Another couple of years later, disappointing and shocking to now….back to fantastic! In all my years of dealing with Gamestop, I have only had three main issues with them. 1.) Never trusting pre-orders and trade values are questionable. 2.) Customer service varied up and down for bizarre reason in my book. (I never asked for a lot from Gamestop but fantastic customer service back then) 3.) The bad history of how they screwed over customers has left a bad taste in my mouth along with those defending Gamestop because they have had a better experience than others. If I could win one of those $100 gift cards after many many years of filling those out, I would be a very happy camper!


Kelli October 20, 2015 at 7:18 am

Great customer service…NOT! I have emailed customer service on many occasions and have yet to receive a reply. Time to work on that!


Leigh Broadfoot October 29, 2015 at 5:20 pm

Call the Corporate number and ask for Customer Service – they were so much better for me! I agree that the “regular” Customer Service (on the phone & email) were not great… but the team via Corporate was fantastic.


Dylan Garrett October 13, 2015 at 10:42 am

On 10/11/15 I went into my local Gamestop store, located in Lawrence, KS. I traded in my perfectly working PS3 along with 6 games, 3 controllers, and a bunch of extra cords. After looking at my receipt the cashier did not refund me any store credit for 1 of the 3 dualshock controllers nor did he for 2 of my extra cords (1 being an extra avi cord and the other being a controller charging cord). I traded all this in for a pre-owner PS4 and the game Destiny. When I got home the PS4 had to do an 8.5 hour update, once the update was done, the PS4 no longer worked. I took it back on 10/12/15 and they exchanged it for another one. The new one they gave me worked just fine. As soon as I turned it on, it did the same update as the first one but this time it only took 30 minutes to complete. I then inserted the pre-owned Destiny game I purchased from you on 10/11/15. The game would not even load in my PS4 and kept giving me error codes saying that the disk was corrupt. I am now going to have to go back to your store for the 3rd day in a row due to you guys selling me items that are junk and do not work. I would like some type of refund or store credit for the next time I shop there (if there even is a next time). There is no excuse for you guys selling me a PS4 and a game that does not work when I gave you all of my perfectly working PS3 and equipment.


John September 28, 2015 at 3:35 pm

Found out someone hacked my rewards membership, changed my password and redeemed 100k in points on coupons. I called as soon as they opened and explained the situation and was told to wait for the coupons to expire on January 2016 for points to be transferred back to my account. I asked how could they keep someone from redeeming points in store I was told that they are supposed to provide identification which to me is a joke considering they only ask for phone number. Few hours later I noticed someone used one of the coupons and called again to report it and was told that I should still wait for the other coupon to expire. Lol REALLY!!!! I pay for a reward card and have been saving points for 4years for nothing so far nothing just long wait times and hoops to jump through. Just give me back my points


Mike F October 9, 2015 at 4:04 pm

Same thing here. Only after raising cain. And everything got refunded, 2 days later my account gets canceled. I have been a pro member for quite a while. I’m highly dissatisfied


Jason W November 13, 2015 at 4:44 pm

I am with you on this one! 60,000 points stolen and i have got nothing from customer service I call and just kept on hold i send emails and get an auto response of wait 48 hours i have been a pro member for YEARS!!!! and even use there game stop credit card but thinking i might just cancel that and go to best buy or something.


Steve September 23, 2015 at 3:48 pm

I just wanted to comment on my most recent purchase and my disappointment. I purchased a ipad and it was packaged and delivered in an agreeable amount of time. However, when I opened the package, it was missing the power supply unit ( cord and wall-plug). I immediately contacted support to resolve this issue. After many days I received a reply back that to help me they needed all my information. Really, I ordered this item using my GameStop account. They have all my information. So, I gave it anyways. Almost another week later I get a response that the only way to assist me would be to pack and ship the entire unit back to them and when they have the return would ship me back that unit or another unit with a power supply. Absurd. I even called the 800 support number and that was the only solution for me. I paid for the power supply and set the unit up as desired, but the only way for me to get the item I paid for, power supply and cable, was to return everything to GameStop. I explained that I would be glad to go to a store and pick one up or they could ship the power supply to my address. NOPE. I see that many others are also having issues with customer support and I am not unique in my dissatisfaction.


Dan Elrod September 21, 2015 at 1:57 pm

I am usually a very satisfied customer of GameStop. However I am close to deciding to cancel my pe-order for the Rock Band 4 band set and taking my business elsewhere forever.

I understand that in my area there is an early release event scheduled tonight for FIFA 16. Previously at early release events I have been able to pick up any title that I had pre-ordered previously that were scheduled for release on the same day as the title the event was set for.

However I have been told that this is not the case today. Because I purchased Blood Bowl II instead of FIFA 16 I have to wait until tomorrow. I understand that this may seem minor to many however I feel that this is a form of discriminatory treatment and as such I am getting very upset.

If I have to wait until tomorrow to pick up Blood Bowl II I will be cancelling my Rock Band 4 pre-order and taking all future purchases elsewhere. As I have been a very regular customer for over 10 years I am sure that there is other businesses that would be happy to have me.


Robert September 11, 2015 at 9:20 pm

I have been trying all month to resolve my customer service issue with Gamestop .

I cancelled order and Gamestop never refunded my funds back to the gift
card I used to pay for it .

I have emailed ,called and still nothing has been done to resolve my problem .
This is a very bad first impression of


Colter Riesenberger September 8, 2015 at 4:33 pm

On September 2nd I went to the Fairview Heights store to purchase a used game. I have the Gamestop app on my phone and I had 2 game trade values saved from the day before. The cashier scaned my games and the trade value was less than I had saved on my phone. When I told her and showed her my phone she told me there was nothing she could do. What is the point of having a game trade value save feature?! Also I had a $10 off coupon for a used game. The app listed the price at $54.99 for non power up rewards members and $49.49 for rewards members. I am a pro member. When I got home I looked at my receipt and realized that I paid $40.49 for the game. It should have been $39.49. It also says that I saved 10% by being a rewards member and that my savings were $4.50. 10% off $54.99 is $5.50 not $4.50. I am not very happy since this is not the first time I have not been given the advertised %off or for an item. I think it is incredibly deceitful on Gamestops part to say you are giving and extra 10% and then not give the full 10%. I expect to be contacted by someone over this matter and have the situation made right.


Circa 9 October 28, 2015 at 1:32 pm

Like most retailers, the coupon for a dollar amount off applies BEFORE the percentage off. So, with your purchase, the coupon took ten dollars off from $54.99, resulting in $44.99. Then, you received your ten percent, or $4.50, off of that total, giving you the final price of $40.49. It’s weird, granted, but that’s the math the system uses.


Masai Allick August 20, 2015 at 11:00 pm

So as a previous employee at Gamestop, I must say the customer service I experienced on 08/18/15 at 6:18 pm at this at 12121 Biscayne Blvd North Miami Fl, 33181 was one of the worst customer service experienced I’ve ever seen in while as a shopper. I arrived in the store for two reasons, one was to buy a used Xbox 360 game and second to reserve another game. First thing is first was never greeted even when the alarm did sound off, no Hey! Welcome to Gamestop or anything. I was looking along side the PS4 and Xbox One walls hoping someone would approach me to help but no one did.I saw that Juan was assisting 2 together customer together at the register so I didn’t mind( Still no greeting btw). Then I saw another female associate with a nose ring and long hair chatting it up with two customers not even concerned with me at all so I waited in line and skipped buying my game altogether. A child and a parent in front of me was waiting for like 10 minutes while Juan was dealing with his two customers for quit a bit of time(Still no greeting). Still behind me was the female associate giggling and laughing with her two customers as if we didn’t exist in the line to open up. So I waited about another 5 minutes in line as Juan checked out the mother and child for the female customer to finally approach her Register. When she did, instead of taking me who was next in line even as I moved up close (Which you can Clearly see in the camera), she took the people she was laughing with and I was extremely disappointed with this. So Juan now leaves his register and kneels down between both the first and second register and catches my eye and ask “Can I help you with something?” as if head clearly didn’t see me waiting on him since his coworker was not so helpful. So I told him I’d like to deposit 10 into my reservation for Metal Gear Solid 5 then he just ask me to pass my card once he found my account. So at no point was I ask What games do I like? Would I like to reserve anything other games, nothing about the Credit card you guys offer not even an up-sale. So who is it that you guys are hiring and not training because seriously, I would have wrote these two people up if not fired them for clearly,not doing their jobs.Last time I checked I know reservations and used games gives Gamestop a big profit but I guess they could careless as long as they borrow games to play right and get paid by the hour which is a damn shame. I work in the same plaza as these two workers and I have one of the best customer Service skills there is because I “Drop Everything People Over Task” something which needs to be acknowledged in this store. I will be sending this out to your corporate office so this issue can’t happen the another customer such as myself.


Robin August 19, 2015 at 5:36 pm

I had the Most amazing experience at the Game Stop off Woodrow Bean TM in EL PASO. I was greeted bt an employee named Jason tall nice smile and didnt hover over me and told me if I had any questions not to hesitate to ask him. I sold a few games and he gave me what he could so I could buy my son his Bday present. My receipt store # is 06925 I was absolutely pleased with his handling and professionalism of this transaction. I am a customer service trainer and he is exactly what we as customers are looking for. I have been in prior and refuse to speak to a female who is completely ROBOTIC I dont know her name but she is not personable or friendly TOO FAKE she needs to tone it down on her approach maybe retrain her. Unsure of the snobs name but she has this mole on her face and if I see her in there I will turn around if I see her and her fake robot routine. Hire more like Jason hes calm cool and collected!!! Thank him for being a fantastic employee person!!! He is not phony robot script readers!


Serenity August 18, 2015 at 5:39 pm

Seaford gamestop has the worst service . I called about getting rid of my old phone for money and they told me one price and when I went in there said they didn’t wanna take the phone they wanted it for free. Wth !!! I said no . They say one thing then do another all the time this is not my only issue with them . They all are rude and if I was younger I would have slapped both them stupid ugly things . Seaford gamestop and all the rest need to shut down the owner and workers at that store do heavy drugs I seen a drug transaction there as me and my kids left out the store . They have poor customer service . Smh they really need to be closed down all together!! I pray to my god that they don’t make anymore money bc they rip off children and families. I’ll continue to pray about this issue .


jstockton July 15, 2015 at 8:58 pm

Never seen an online customer service company that was worse in my life. Place order, add gift card. Doesn’t take the card and rings it up for full price. Call support immediately. Am told they don’t fix these problems by crediting the order and fixing it. Wait 3-5 business days. Called again, was given a lesson on how to count the amount of days by the useless support rep who explained that the 5th day wasn’t over yet even though it was evening when I called. Wife called next day with information. Was told she wasn’t me though she had all information to verify. Was told they refuse to talk to anyone not on the order. Supervisor didn’t have time right now to talk to anyone either. They will call us back. Didn’t of course. Guess what…Gamestop took the money from our gift card however but didn’t give us the money they took. Sound fraudulent as well as horrible lack of caring about their customer to me.


Jessica July 3, 2015 at 7:43 am

I go to the game stop in greenfield indiana they are great also helpful and very nice.My only complaint is with the shipments regularly being late when I pre order my funko pops. But that has nothing to do with the employees there, it’s just bad warehouse management.


MEGHAN June 26, 2015 at 12:13 pm

Awful corporate customer service!!!! I have called everyday sitting on hold for over 30min each time to only have to hang up because I have other thing to do. I also tried the live chat which was not available. I finally got ahold of someone a corporate after spending 45 min on hold this time and the rep was having computer difficulties. GO FUGURE. She took my number incase of a disconnect and low and behold there was a disconnect. Now no one has called me back. What a POS company.


Raymond Espinoza June 22, 2015 at 2:04 pm

I am APPALLED by your “Customer Service”. In fact, you should change it to “F*** Our Customers”. I have been trying since FRIDAY, June 19th to get a hold of someone. It is now Monday, June 22. Live Chat (if you can really call it that), is only good Mon-Fri. And most people have a LIFE and need to do things on the weekends. So after waiting over an hour last Friday, and having my Live Chat not work because it was after hours of Live Chat, I tried calling on Saturday. Damn near 2 hours of waiting for a “Customer Service” rep, I had XXXXX I needed to do so I had to hang up. Now come today, Monday June 22. I have been waiting in “queue” for about an hour and the XXXXXING thing resets and asks for my name and info again. After inputting it again, I get RESET to the end of the queue. I was down to 50 something from 105. Now I’m back to 110. I cannot XXXXXING believe this. I just want to return a defective product that I bought online and is NOT available in store…This company has LOST my business for ever as of now. Companies are able to TAKE our money, but GOD FORBID we need to return an item that’s defective… Companies like this should go out of business. And the CEO’s and upper management people should actually give a XXXXX about it’s customers…


Cindy June 12, 2015 at 1:54 pm

I took my son into the gamestop on Gaylord Parkway in Frisco TX and purchased the game Splatoon for him and wanted the Amiibos Inkling boy and Inkling girl for this game and the Inkling Squid. They did not have it, so the guy was nice enough to call another store to have it sent to his store. GREAT!!!! The guy that worked there said he would have it in a couple days and someone would call me. That was a Thursday morning. I waited till Tue. of the following week and went back into the store and asked where it was. The guy (different guy) behind the counter picked up a piece of paper off the register and said is it for Jack H**** and I said no, that is my sons friend that came in Sunday to order the same thing because the store it was coming from had a few and my son told him to go there and have it sent to this store. So Wednesday comes and my sons friend got the Amiibos before my son and my son ordered it first. Of course I was irate and went into the store on THURSDAY to complain, and 2 Amiibos of the 3 Amiibos where on the shelf. The boy and the girl but guess who got the squid? Yep, my sons friend!!! I took them up to the counter and expressed to the lady there how disappointed I was and of course….here comes the excuses. The store was busy and I was not about to embarrass her, because it was not her fault that everyone there is incompetent! GAMESTOP really????? Get your crap together and hire people that know whats going on. I may just take my business elsewhere, even thought I have spent so much money there over the many years, I am sure another company would appreciate it more!!!


Anita Tarrats June 9, 2015 at 10:29 am

I am not a person that usually complains but when it involves my 11 y/o son and incompetent employees/manager I have to say something.

My son wanted to use some of his birthday money on new Skylander figures. (I know nothing about gaming). Above the Skylander display there was a sign “ONE WEEK SALE”. “Buy a Trap Master & get a Trap for .99”. Well, my son took advantage of the sale sign and purchased 3 Trap Masters and picked out 3 additional Traps. When he went to check out & pay with his own money all items rang up full price. I brought it to the attention of the cashier that there was a sale posted above the items. He went over and pointed out at the bottom, in smaller print, the sale ended 5 DAYS EARLIER.

Why is there a sale sign still posted 5 days after the sale ended?? As a matter of fact, when I questioned the cashier about this he said someone much have forgotten to take it down. Even he left it up there! I asked him why he didn’t go ahead and take the sign down and he said he would do it later. I couldn’t believe the incompetence of the entire store! I told my son I would take care of it.

I called the manager today and she was very arrogant. Told me that if my son was “too short to see the sale dates that it wasn’t their fault”. EXCUSE ME!

We will never go back into that store. I am so sick of people thinking, or not thinking rather, that they don’t have to do anything, having no accountability and most important no respect.


Carl May 19, 2015 at 11:30 am

My mom was recently denied time off to be a part of my retirement ceremony after 25 years in the Marine Corps. With out knowing the full story, and she may have zero time on the books, plus she may of waited till the last minute. With all that aside…. Is there a way she can pull that time as a credit for later? 25+ years is a long time and I would love for my mom to be there for such an Epic moment.


matt May 18, 2015 at 2:13 pm

This place is an absolute joke I spend my hard earned money to buy an Xbox 360 only for the motherboard to crash just under two months later and a 30 day warranty you would think if there selling used items they would make sure there up to par not to mention two of the games that came with the bundle didn’t even work once again you would think this would be something they would check but no they would rather remain with low quality products and rape you with prices for them now I’m stuck either paying half of what I did for the Xbox not even TWO months ago to fix or buy a whole new system well I can. Guarantee I will absolutely never use any of these websites nor stores to make my purchases again and make it top priority to spread the word on what a joke of a business this is …absolutely horrible products and services


mike May 3, 2015 at 11:31 am

Here is my story from the dover delaware store – What a rude employee!!!!!!

first you need to train your staff instead of standing at a register and not doing anything and help customers. There were three associates at the register and only 2 on and the other one just standing there like an idiot. The long wait time to checkout is insane. We exchanged several games and gave me a total and then a few seconds later i looked at the register and it said something different and if i did not look at the register my son (who is only 9 years old)( would have gotten screwed. Its really ashame when your associates try to scam a little kid – cmon really!!!! are you guys that desperate. When i questioned him he said he wasnt sure and told me just to sign the pad and I did not want to before i had an answer and he insisted if i want the credit i need to sign the pad and he was VERY rude. I told him I will sign it but i want a answer. After I signed the pad he told me there was a refurbish fee on the game so i asked to see it. when he showed it to me it took him 2 minutes to look at the cd and try to find where it had a mark on it, so he could not even see it. After the 2 minutes he tried to show me something on it and i have great eye sight and i could not see nothing so he was making this up. Granted it was only $1 50 or something small but cmon your really going to lie to me over some b**** like that and lie to my 9 year old son. I have spent a lot of money in your stores over the years and I PROMISE YOU I WILL NEVER EVER EVER GO THERE AGAIN AND I AM NOW GOING TO GO TO GAMEFLY AND NOT DEAL WITH YOUR RUDE EMPLOYEES EVER AGAIN. I ALSO PLAN ON POSTING THIS IN AS MANY GAME ROOM FORUMS AS I CAN AND TELLING THEM TO GET GAMEFLY AS WELL. I have a suggestion for you guys about customer service, you should go read the book Satisfaction by JD Powers and learn what customer service is all about and maybe have ur dumb employees read it as well. Oh ya and by the way when I told him about his lies he told me whatever that its not his problem its mine. You need to handle this employee before you loose all your customers.


Mary Pierce April 4, 2015 at 12:52 pm

My husband and I went to the Game Stop here in Big Rapids, MI. Before my husband went into the store, he had found a set of keys outside. When he brought them in to the cashier, she noticed that they belong to another co-worker. We went to the store around 11:30 a.m on April 4, 2015. The cashier told us that they had the store key on the key ring. Please respond back….

Sincerely Mary Pierce and Gerome Pierce II


madashell April 1, 2015 at 12:13 pm

Game stop are consumer rapists!! The refund policy is horrible for people who spend their hard earned money with them.. game stop wouldn’t be in business if it wasn’t for the consumer… I’ve had the worst experience with them and will spread the word to not shop with them because they do not have the customer best interest at heart.


Tom Springer March 1, 2015 at 12:47 pm


Earlier this week, I received an email notification confirming my order of a 12 month Xbox Live Gold card. Only problem is, I didn’t order the card. I went out to my online site to see what was going on and somehow I have a new person on my account. I do not have any credit cards attached to this account whatsoever, but I was able to see this person’s name, address, phone number, and last four and expiration date of their credit card. I received three notices from Gamestop…first was confirmation of the order, second was confirmation of the payment, and third was a cancellation of payment for the item. I tried to contact Gamestop through their 800# for over an hour and never spoke with anyone and finally just hung up. Today, I started receiving notices of two separate purchases of $50 PlayStation network cards I had purchased. Once again, I did not make these purchases. I went out to my account and saw I now had a SECOND person’s information attached to my account that did not belong, along with all the needed information to make a purchase. I am in Omaha, NE. The first person is in Anaheim CA, and the second person is located in Elmhurst NY. I called Gamestop again and after waiting about a half hour, I was finally able to talk with someone and explain what was going on. They told me they could not help me because all they could see was my personal information but they are not allowed to see any financial information at all. Really??? I gave them one of the order confirmation numbers and they said they could see it was purchased by someone that did not have my name, but there was nothing they could do about it and that they could not help me. This was the answer AFTER I was passed forward to a supervisor. Since I had the two people’s information in my account and I could see them, although Gamestop could not, I called both of them explaining what was happening and both of them said they were NOT making purchases with Gamestop at all. I let them know that their card information is most likely being used by someone who stole their information and that they may need to get new credit cards. Both agreed and said they would be getting new cards today. Please pay attention to what is going on with your credit cards. Somehow, Gamestop is getting hacked and they cannot or will not do anything about it. This is a travesty and it is sad I had to take it upon myself to notify these to individuals their cards are being used by thieves.


Nakenzie January 28, 2015 at 4:53 pm

Okay so I tried to return a system that I don’t want and I wasn’t told that I would only have 7 days to return it if I didn’t like it. I am in college and only played the game for a week or less. It is a 3ds xl and I want a full refund bcuz it is barely used and I need money for college and apparently I can’t even get all my money back in cash. I am fudging broke and need money for school, it was a stupid impulse buy and now I’m left feeling like XXXXXe. I just can’t deal with this stupid ace XXXXXe from gamestop anymore.


Black March 1, 2015 at 4:29 pm

i dont really like game stop and how they rape you when you take your games in you just paid $60 for and they give you $7 however NAKENZIE this isnt just game stop, you cant buy something and use it and say well here is your item i used i want all my money back, here sell this used item to someone else. either the value of the item is lost or somebody is going to get your used item, Check it, how about you sell me your car , ill drive it for a month and bring it back and say i want all my money that i want to buy a house and i was an idiot and knew i shouldnt have bought a car that my money was tigght but hey i bought it anyway cuz i figured id use it and still get all my money or turned out i didnt like it like i thought, so here is your car back with added miles and bald tires. Come on people, think ,


Black March 1, 2015 at 4:35 pm

But the fact that they do let you use the item for 7 days and get a full refund if you dont like it is pretty awesome. if your like my son who beats games in 24 hours you could buy a new title that just hit the shelf for $40 used of course cuz i think the 7 day return is only on used items, anyway get a new used title that hit the shelf , beat it within a few days , return it for all your money back and get another new game. Also Nekenzie i do believe every time i bought a used item or game at game stop they have told me at check out that i have 7 days to return no questions asked. you was just prob excited of your new system or was thinking of the scem you was gona pull and wasnt paying attention, i suppoort my street people over rich corps any day, however there are just some who seriously dont have common sense


JAllor January 16, 2015 at 8:06 pm

Your online and 800# customer service is the absolute worse! It must be so understaffed. Huge mistake. I’ve been sitting on hold on your 800# for over 40 minutes now. And online is no better. I’m #51 in your queue to chat with customer service. I have an online order that was shipped 2 days, paid extra shipping and it’s a partial shipment. THE most important item that my son wanted for his birthday today was NOT in the box…it’s arriving Monday. That’s not 2 day air….that’s a week later!!!! Thanks GameStop for ruining my son’s biggest birthday wish and then making it impossible to speak to your non-existent customer service dept. to get my money back for the expedited shipping. I will never buy from your stores again and it’s too bad because the customer service in stores are great! But you can’t back it up at the corporate end.


Black March 1, 2015 at 4:40 pm

Why would you wait 2 days before your sons birthday to order his biggest present and rely on the mail to be on time? Its not the sellers fault the mail dont get there on time unless they didnt ship the item out within their handling time on the specific shipping. i sale onliine and i get that all the time, i ship out earlier than my handling and customers are like its my kids birthday tomorrow it needs to be here. why wait till last min


A Concerned Parent January 9, 2015 at 9:06 pm

My son has worked for gamestop for the past year and a half. There is no type of security at any of the stores. He was held at gunpoint twice while at work. He asked for a transfer and was told to wait at home without compensation. He has tried to follow up with his supervisors and has not received any information about his transfer. He loves working at gamestop. What is the next step? Please advise!


ADK visitor January 5, 2015 at 12:26 pm

We were met with a warm friendly greeting right away. The staff was very pleasant and knowledgeable. Jason Landis went above and beyond helping us with our PS3. We really appreciate all the help Jason and the rest of the staff provided. We were visiting the area & just stopped in for a quick question initially. The GameStop where we live (300 miles from Natick) did not know how to help us with our broken PS3. Jason saved the day for us. We are grateful. Also, I would like to add that my mother-in-law tried to give Jason money for helping us out and he would not accept it. He said “this is part of the job. I am happy to help.” Amazing person!!!! He deserves a raise! Thank you again Jason.


Black March 1, 2015 at 4:43 pm

ha ha ha if i worked at game stop id get on here and post the same thing and of course say im not from the area, hope your post gets you that raise jason


Tina January 2, 2015 at 9:59 am

Hopefully this will help. Good luck!
Tattianna M.
GameStop Customer Care
(817) 722-7824


MRGRUBALOT December 29, 2014 at 12:50 pm

I place an order with you. It arrives with an item missing. I go online to chat with customer service after waiting 45miin to get anyone and they say they will resend what was missing. I’ve never received anything at all. So now I’m out $$$ and get no product. I try calling and wait an hour on the phone then gave up. I try again online to chat and its the same. Your company should be completely ashamed at how you treat your customer base. I will never again order from gamestop. EVER. I will spread the word to everyone to avoid purchasing anything here. And as I read the consensous nobody on here is happy with how they’ve been treated. Simply F’n Ridiculous…


A January 5, 2015 at 3:13 am

same experience from me as well. 5 hours of total time spent dealing with negligent employees and customer service associates to try and get a redemption code for a gift card that is illegible after scratching off the cover. Gift card numbers are apparently impossible to retrieve in anyones system. good thing they take them back for exchanges or returns…oh wait, of course they don’t.


anonymous March 18, 2015 at 5:03 am

You mean to say he loved cutting disks and cords throwing away thoasands of dollars worth of gaming equipment WHEN THEY COULD’VE JUST DONATED THET STUFF FOR KIDS WITH CANCER god why are people so dumb ALSO GAMESTOP THIS IS CONSIDERED A TAX CREDIT FOR u I personally will be dumpster diving from now on will donate the stuff I find for a good cause and if u dont believe me just Google dumpster diving gamestop watch the videos one more thing stop shopping there


Black March 1, 2015 at 4:45 pm

Dude they said they will send what was missing. i dont see how your out of $$ and the product? they said they will send what was missing correct? they your product is coming or came


john bilsbarrow December 25, 2014 at 11:05 pm

Game stop ruined my son’s Christmas the only thing he wanted from Santa was a Wii so when he opened his Wii from Santa couldn’t wait to play get it hooked up and the machine didn’t work no power now he is crying and can’t understand why Santa would give him a broken Wii you guys should check these machines better no child should be mad at Santa he thinks he did something bad and this is why Santa did this .way to go guys


TommyBoy April 3, 2015 at 10:42 am

Geech…what a moron. YOU should have checked out the machine well in advance to the big day. Every company has a few glitches from time to time. Sounds to me like you need to be a little more aware if it really meant that much to you.


john pierce December 21, 2014 at 9:44 am

just wanted to say the game stop at 82nd and Milwaukee in Lubbock tx, the manager there has horrible customer service, and ur policies on returns is not good, I bought a xbox one, there and it would not work on my tv, even after I called gamestops 800 number and they said I could return it, the game stop in Lubbock would not take it back, cause it was open, I only had it for a day, the only way I knew it was gonna work was to take it out of the box, its not like I had it for 2 weeks,the only thing they would take back was my game I bought for it, and gave me a 59 dollar gift card, what good is a gift card gonna do me, if I don’t have a system to play on, cause I traded in my 360 to get the xbox one, so all that did me was leave me with no game sysem and a gift card.. I work for united supermarkets and I know if we sold stuff like that, we 100 percent would have taken it back, its called good customer service. if I ever get a nother system, ill be going to best buy or wal mart, cause I just felt cheated after all that.


Disappointed Customer December 19, 2014 at 9:32 pm

First of all, I’d like to say how upsetting it is to see how much the complaints here outweigh the comments. I work retail, and I realize that most complaints are people just trying to get money or a sob-story over a mistake an employee made or even a fake story they made up to make you guys look bad. I get it, I really do. Customer service is extremely important. That being said, even if there are some horrible comments on here that can’t have much be done to, I believe that you should really look into some of the more believable and reasonable comments and do something about them.
Now, for the reasoning behind my name- Disappointed Customer. I have shopped at Gamestop for years. As long as I’ve given up on Best Buy and started playing games heavily. Video games are a pretty important part of my life and I even aspire to get into concept art and work for a gaming company when I graduate college. This being said, I have shopped at many Gamestops. There is one that I live close to now, however, that I have to say is my favorite. The employees are kind and helpful; they never comment on stupid things that could be racist or sexist, they do anything they can to see if a game is in or if it’s at another Gamestop close to it. Anything to see the customer smile and I think it’s wonderful. Anyways, there are sometimes when the employees are (still helpful and polite), but also sad looking, tense, uncomfortable, etc… And a few days ago, I noticed this. I also noticed someone in the back shouting. The cashier at the front, a nice lady that I’ve talked to before about our favorite games, looked almost on the verge of tears. I had to ask what was going on. No, it wasn’t my business, but for god’s sake, something didn’t look or feel right. The cashier tells me simply that the regional manager is in and is unhappy. Understandable. Sometimes stores don’t do well and it’s placed on the regional manager.
Here’s where it gets messed up. The cashier wanted to leave it at that, I assumed that it just wasn’t my business. But as I was checking out my purchase, I hear “You have been a disappoint for a while here and you still are!” W o w. That hurt me, and I know the cashier noticed. For the love of all that is good, she cringed. She cringed away from hearing her coworker getting yelled at and being called a ‘disappointment’. One of your regional managers made somebody that works at your store c r i n g e.
I stuck around to look at more games and to be completely honest, see who would come out of the back room. A few minutes later, the door opened and someone else that is extremely friendly and helpful to me comes out, tears welling up in his eyes. After that, an older man comes out, face red like he’s been yelling at them for hours.
I don’t care who you are, or how high up on the ridiculous work status totem pole you’re on, you do NOT call someone a disappointment. It is NEGLECT. It is VERBAL ABUSE. One of your managers that looks over multiple stores, called a worker a DISAPPOINTMENT. He has no right to talk to anyone like that. And he was loud enough to have customers hear it. It was ridiculously rude. I wanted to personally say something to this arrogant man, but I have a feeling he would have taken it out on the workers as soon as I had left.
I did a little research on who this man’s name is and would like to privately give it to corporate so they can look in on this man and see how much of a rude person he is. I hope someone sees this and emails me/responds. I will gladly give the man’s first name and the store that he was in while this happened. Honestly, I’d love to see him replaced with a kinder, more professional manager.
Thank you for reading and have a good day.


Melba Crush December 8, 2014 at 5:47 pm

I’m saddened by the new commercial you have put out. At a time of such social unrest and keeping the spirit of Christmas, you really have to do a campaign making Santa’s elves to be thieves? You should pull the commercial immediately. I will take my business and others business elsewhere.


Darren Leedham November 24, 2014 at 4:36 pm

I have PC games I wanted to trade at Gamestop Porter Tx, I went to online first to see if they do it first. I clicked on the ‘find values for games’ icon and clicked the ‘all platforms’ drop box which clearly shows ‘PC’ so I gathered together the pc games for trade ,had driven to the gamestop store in Porter to be told “we don’t do trade on PC games , I was extremely disappointed . If this is the case then your web page is in serious need of an update so victims like myself are not affiliated to time wasting.


BN November 21, 2014 at 1:12 am


I took my two boys for a Pokemon event to get a new pre-ordered Pokemon game to
22000 Dulles Retail Plaza, Ashburn, VA at 00:30 hrs EST; my 12 year old son i believe had called the stores to confirm if he can come at midnight and pickup the game; I felt very sorry to see my disappointed kids hanging their face when the guy at Game stop said; they are closed their computers; unless they have a yellow sticker they can’t get the game ; You are doing business with kids; I saw two more kids going back home just like my kids without the game in their hands; its not every day you sell games at midnight and Its not nice to disappoint the kids like this;


Game Advisor January 12, 2015 at 3:07 am

While I understand how sad that must have been for your children (I’ve been turned away from midnights for pokemon, it’s not a happy feeling), you have to understand that our store computers take up to an hour to close fully, and an hour to turn back on and open back up. Lining up for midnights usually starts at ten, and the midnight is usually done by 12:30 if things run smoothly. If you showed up too late, that’s not the completely the employees fault (though they should have told you when to pre-ring, line up, and so on). Policy is policy. We can’t just give you a game and hope you’ll come back to pay for it in the morning.


ex asm April 24, 2015 at 1:24 am

stfu computers dont take long to open and close , not even counts or perpetuals take long,


Jo Anne Jarosik November 4, 2014 at 4:51 pm

Your customer service folks in Costa Rica are a joke. They cannot handle a simple pre-order of a game you sell. I hope to see the day this company crashes and burns. Five different calls for one simple game. They are all mis-informed people representing your company. Wake the hell up!


Edward November 4, 2014 at 7:21 am

For the last few days I have been having an issuse with my power up rewards card and I’ve called power up rewards and I was on hold for an hour then thay finally answered and I was told to go to a gamestop store and have them call so I did. When I went to gamestop I told them what had been happening so they called power rewards for me. When the store called it took two hours for someone to answer. The same person had answered three days in a row. After two hours on hold when the person answered and put thr manager of the store onhold for another hour.I feel that I need to have something done and compensated for all of this inconvenience.


Daniel Grant October 29, 2014 at 12:30 pm

Dear Gamestop

I am completely disgusted with your HR department and how they handle their own mistakes. I had the last three cheeks that I received sent to the wrong address when I sent an email to Hr giving them the right one.
When I ask them is there a way that you can put my money on a com data card so I’m not inconvenienced for the mistake that they made. All I get is reason way it can’t be done. When I know for a fact that it can because they did it for my first to cheeks. Now because of this inconvenience I will not be able to go and buy my son he’s Halloween costume. I feel like I should be compensated for the mistake HR made not have to wait until seven days to receive the money that I already worked for. Im tired of bagging for my own money. I think you really need to reevaluate how your HR handles their employees treat them with more respect and more customer service.


Deanna October 16, 2014 at 9:21 pm

I purchased a Playstation Vita from the Cental, Louisiana Gamestop for my fiancé on Friday, October 10th and was told I had a 7 day money back guaranty. He tried the vita and didn’t like it and went to return it on Wednesday, October 15th. They informed him that they would not give him the full $200 I paid for it, only trade in value of $110. I called the corporate office on October 15th and spoke with Marcus at extension 15734 who told me that since they failed to communicate that he couldn’t open the product before returning it, that I would get my full refund. He said he was contacting the district manager and that he would be calling me. I received a call on October 16th from a manager at the Central, Louisiana location notifying me that he would not give me a refund. I am absolutely appalled by the lack of communication and customer care. I have now been lied to twice and I refuse to stand for it. If this is the way that your company conducts business then I can assure you that you will never receive my business again. My fiancé is an avid game collector and has purchased from your company for many, many years. He will take his business elsewhere if this problem is not solved. I am extremely irate and do not appreciate being lied to. I would appreciate a prompt response and resolution to this issue.


Kim October 13, 2014 at 7:50 pm

My son has been a very loyal customer of GameStop for years and for him to come home tonight and tell me that he was just at the gamestop in Lodi New Jersey and asked a sales men named Eddie if he could get a game that’s coming out earlier and Eddie tells him that it pisses him off when people ask that question…..really? That’s not at all very good salesmen ship toward customers to swear and tell them how he feels about customers asking a simple question. Not a very good way to run a business.


Theresa tompkins October 12, 2014 at 11:44 am

I would like to share my experience yesterday at the Burlington nc husband and a good friend and I were shopping with our children for there birthday when a gentleman came in with a gun on his hip.his hand on it the hole time.needless to say I grabbed the kids and friend however voiced her opinion that this was very disturbing considering that its a place for children.not a man thinking he is Rambo.I would hope you would not allow this.please we don’t know who is the good guy with a gun or the bad please don’t allow this in your store.


Patrick Jones October 7, 2014 at 12:00 pm

Hey im part of a new clan called 2RAW we are going to the 2015 tournament at American airlines and we are looking for sponsors every little bit helps thanks


Courtney G September 28, 2014 at 3:22 pm

I worked at Gameshop for a short period of time, I enjoyed working there very much, not because of the store itself but because of my coworkers. Then, I made the choice to quit. I quit because after a month I still didn’t receive a paycheck and corporate didn’t care and has not done anything about it. I am overly frustrated and I believe corporate needs to focus on doing their jobs and stop worrying about the stores, when the stores have it more together then they do. The fact that I have called corporate a few times and they still have not returned my calls, has forced me to post this. I’m not the first person this has happened to.


mamaBear December 16, 2014 at 11:35 am

The same thing is happening to my daughter right now. She called HR and spoke with a woman who told her that her address was “all on one line” (including her apartment number) and blamed the printer that prints the checks (!!!) – the address line is too long and probably got cut off. She fixed my daughter’s address, then gave her an email address that she had to use to request a check re-issue. When she emailed that request, the email bounced.

This company seems like it needs some lessons on how to be an employer. This entire thread distresses me with the number of employees posting in it, and makes me glad that my daughter is only seasonal help.


No name September 17, 2014 at 12:42 am

Hello and Good afternoon. I’m just going to go straight to the point. I’m a employee at Gamestop that has been working there for 3 years, I am a pretty known person at Gamestop. I just wanted to come forward with a few things that I had on my mind that I don’t believe are faithful to Gamestop Inc. There are a few employees that have been stealing underneath your Companies nose. I will call these 3 famous people out by their names, Marco Martinez, Tony & Ruby.(district 325) Now these people have diff stories. Now Ruby, who accordingly left because she was pregnant and didn’t want to stress out through her pregnancy but the real reason was because she had inventory coming up & didn’t want to get fired, she knew she would go down to a STAR TIER store so therefore she quit on her own. She would allow her employees to steal from Customers as they would bring their trades & keep them for theme selves as they would trade the customers game for their own purpose like their own Reservations. She also allowed them to borrow money from the safe and would falsify the amount that was there but truly wasn’t. Now I move on to Marco Martinez, he is a SM now but a crooked ass SM, this “SM” would train his employees to actually steal and different ways of stealing just so the customer doesn’t find out, now this troubles your company because a customer can say he/she will not trade their games for such a low trade amount. When Marco & Tony worked together as “SM” & “ASM” they would double team on these customers. They were actually both in it, so they both knew In case anything would happen, then they would have each others back. Tony was an LP captain once & I could honestly not believe how he fooled you guys & I speak to you ISAAC CHITICA If you do not believe me, check the history on DVR when they both worked together. Marco has always seemed as the funny clown guy that everyone likes but he is FOOL, I feel bad for your Company because by having these types of people working for you, you are risking your company to be run to the Ground. I already called Human Resources and they did NOTHING, I HOPE YOU DO SIR. Thanks for your Sweet time & Goodbye……….


Tanner Moore August 29, 2014 at 11:52 am

I am doing an Eagle Project and wondered if there are any stores or corporate would be willing to donate games for a PS3 GAME SYSTEM,I won this PS3 From my soccer club for being the most supportive,positive as well most improved player in our club last year our club has nearly 500 kids from ages 11-18 boys and girls.
I have the system but no games I am donating system to Primary Childrens Medical Center in Salt Lake City for their oncology unit. if you could help in any way I would greatly appreciate it. There old system was a Wii and it broke last year. thanks agin sincerely .Tanner Moore


John Gonzalez..JJ August 28, 2014 at 9:00 pm

Hello,I’am a Dad of 3 boys,I’am also a Manager at a Toyota Dealer in California.I’am 18 years in the Automotive Industry,I know customer service when I receive it.I love what I do.I visited our neighborhood game stop store, 9877 Chapman Ave Garden Grove Ca 92841.714-534-5341.My 3 boys as boys their age, are very curious and like to ask questions about games.I love what I do like I mentioned before,The reason I’am writing straight to headquarters is because of People Like the person who helped us, SANDRA(349297).wowww She is Spectacular seriously guys,you should send a mistery shopper and see for yourself,this girl is phenomenal,she knows her stuff.I am impressed by her professionalism,she was helping us and, as every person who walked in, she would stop look over and say,Welcome to game stop and continue helping us.I am moved how she would take the time and talk to my boys in gametop language 🙂 and with respect.I know she will be greater one day,she will be a Regional Manager or store OWNER. I love her attiude but most of all her passion,I can tell she loves what she does.Sandra is amazing please send someone over there pick up this girl give her a future at your company she in it for the long run.I bought 2 games for my boys and,she answered every question we asked.If new employees to your store require training don’t hesitate to use SANDRA 349297 As a Trainer an extraordinary example to your new staff.I promise you will be blown away by her.I know she is a Diamond for any company and if she ever owns a business.I almost would say by Sandras knowledge she is a CEO of game stop when I first met her.Guys Don’t let this one go.Polish this Diamond.I do not know Sandra personally I met her once,she reminded me of what cusomer service should still be.GREAT JOB SANDRA KEEP UP THE AMAZING WORK.


Stephen Campbell August 11, 2014 at 11:34 pm

I recently brought my 12 year old son in to your Lake Jackson store to buy and XBox 360. He had been saving his money and was excited about going to GameStop to get his new game console. At the store the sales person was nice, but when she brought the box down from the shelf I noticed the corner was smashed. She never mentioned it as she sat the box down in a way my son and I could not see that corner. Having noticed it before she sat the box down, so I went over and picked the box up to check out the damage. I asked if we could look inside the box to ensure there was no damage and was told that I could not unless I first purchased it. This made me mad enough to walk out not buying anything. However this was not my purchase and the only XBox 360 for sale in that store from what we were told. So my son decided he wanted to purchase the game and I decided to take a picture of this damage. The sales person told me I didn’t need to take a picture because of the return policy. I really think that damaged items (boxes) should not be sold in stores as this can only bring up issues. Please respond so I can attach the picture. This was a great teaching situation for my son about being in business and quality and how bad quality products reflect poorly on the company.

Thank You,
Stephen Campbell


Andrew H August 28, 2014 at 6:08 pm

Hello Stephen,

I do not work for Gamestop anymore but happened across this comment of yours when searching for a phone number. I just want to point out that many boxes and merchandise can be damaged at any time, such as the delivery truck or even the manufacturing warehouse. We cant expect a company to simply not sell an item just because of a dent in the corner. It would be great if they could look inside to verify the condition of the console, but that brings up another issue. If you were a customer looking for a brand new system, and you saw that the seal was broken, would you purchase it? I sure wouldn’t. I would think they had returned it, and probably not believe a story of “we just wanted to make sure it was ok”.

I will tell you that these game systems are very well packed, and protected by much more than the box itself. Usually a couple more layers of cardboard at the very least. I don’t know if this reply will help you at all, but for some reason just felt like I should reply.


Christopher Elliott July 24, 2014 at 5:03 pm

I’m not sure if this will be read by someone important, or if you guys even care, but I have been a customer of Gamestop for years, and recently I have shifted towards online shopping. I recently ordered a 4 shot Xbox One headset in hopes of getting a quality product. However, after checking the forums in excitement about my newly ordered goods, I discovered that there’s apparently a design flaw that prevents the mic from picking up your voice clearly, which is the whole purpose of a multiplayer mic. So 5-10 minutes after placing the order, I decide to go on the safe side, cancel the order, and purchase the more expensive, but trusted headset, the XO Seven. However, despite claims by the Gamestop website, I was unable to cancel the transaction…five minutes after I completed the transaction. Extremely confused, I looked towards customer service support, but they were not available until 9am EST. So I set my alarm, woke up early, and called at EXACTLY 9am to request my order to be cancelled. But not only was I not able to cancel my order by calling, but I was informed that I was too late and the item was already in a warehouse ready to be shipped. I was told in order to get my money back I have to wait for the package to come in and then mail it back myself. This is infuriating. I’ve never mailed anything back in my life, and to have to do so because of something so silly is ridiculous. For a company that plans to gear towards the digital era, the fact that I can’t cancel my order 5 minutes after placing it is beyond me. Calling twice didn’t help me either.


Ruby July 21, 2014 at 10:57 pm



Kyle decker July 19, 2014 at 7:20 am

I’ve been waiting almost 3 weeks now to hear back about a playstation code that was sold to me and was an expired code. I’ve called the store multiple times and still the district manager has not responded back with giving the employees permission to refund my money or give me another code. If this how gamestop wants to treat their customers and play around with my money then there is no reason for me to have to do business with them. Thanks for keeping $50 of my money that is now worthless. I’ll never buy anything from you again.


Shannon July 14, 2014 at 10:56 pm

I recently visited the henderson ky gamestop and I was there to sell a wireless controller and an hdmi cable. After they entered the items in the computer and told me how much I could get on trade in. Because I was going to use the credit twords a game for my son. The guy left and went to the back and stayed for at least ten to fifteen minutes and then came back and told me that I couldn’t trade them or sell them because I had exceeded the limit on selling and trading. He said that I was banned from doing so. I asked how long this was going to last. He had no clue, I was never at anytime told that there’s a limit on how many cables you are allowed to sell or trade. You need to inform your employees that there’s a limit to how many things you are allowed to sell or trade before a person sells something and not after they’ve exceeded the limit.


Shannon July 14, 2014 at 10:25 pm

I went the gamestop here in henderson ky and I W’s there to sell an hdmi cable and a wireless controller and after they put through the computer he ten goes to the back and stays gone for at least ten to fifteen minutes and finally comes back and informs me that I can’t sell anything because I have brought too many hdmi cables and it looked fishy too me he was implying that I was stealing or coming into them illegally. I was never told at anytime that there was a limit too how many you could sell them and when I was told was banned from selling themand when I asked how long this lasted he had no clue!!! You need to inform your employees that there is limited how many things you can sell to make sure they inform people of this ahead of time and after they have exceeded the limit.


Kaye plunk July 10, 2014 at 7:28 pm

Today 07-10-2012- This morning I purchased 2 games 3DS at GameStop in Savannah, TN 38372. Sales person Melanie ,Ask her if these were returnable, If it was one my son had already bought these games, she said sure no problems!!!!I When I tried to exchange one of the 2 games they are twins and they had aready bought 2, one for each. The old guy with black hair and big ears, said to me you can’t exchange it,and you will have to take one of lesser price you will not get your money back, He said I heard her say this to you!!!!This was my first time in this store and I won’t be back!!!He said they try to get people to buy the old games instead of new ones, Like I told Him, Thats a Hell of a note!!! Why does my grandsons need 3 games. This manager is a JOKE and problemly is making money by sell used games instead of new games. Don’t go to Game Stop you will get ripped off!!!! Kaye Plunk


Kaye plunk July 11, 2014 at 3:08 pm



John M June 17, 2014 at 1:07 am

Hi, firstly im looking to contact corporate due to some form of compensation, if this is the wrong forum in doing that, please direct me elsewhere with a copy of this email/statement.

my name is John, and I am a long time Gamestop customer, and holder of several platinum membership renewals, and rarely if at all have I ever had a less than pleasurable experience at a Gamestop store. Usually the staff is very helpfull, personable, and eager to help and discuss with me any game, or general question, that I have. BUT, the day before yesterday I was looking to get a new PC game for my newly purchased laptop(not purchased at Gamestop), and being new to any real PC gaming, I had a quick conversation with one of the employees at this Gamestop location, one that I should mention I do not frequent, but I was in that particular area purchasing my laptop, and conveniently enough there was a Gamestop.

ANYWAY, I had asked if my PCs current specs could handle a somewhat graphically demanding(hi-res textures and a large open world/sandbox) game, I was told that my laptop would run the game I was interested in fine, the game being Elder Scrolls Online, so I went ahead and traded in a brand new copy of Watch_Dogs, for the xbox one(receipt still in case from purchase upon trading it in) to get the money needed to buy what I thought was a game that would give me a more than pleasurable experience. Well come to find out my computer cannot run this game and I couldnt even finish the install, now keep in mind that I was also not told at checkout that IF I had any problems with this game, that Gamestop’s company policy is “no returns or exchanges on PC games” which you know what, honestly would have made me second guess purchasing the game THAT day, until I could do some proper research and see how well, if at all, my computer would handle that particular game, and only AFTER having this stressful situation happen and 45 minutes on the phone with a less than helpful store manager, was I informed of this policy.

So, basically I gave gamestop a brand new game that I could play, and enjoy whenever I so felt the need, and bought a game that I cant play, whatsoever, unless I physically paid to upgrade a computer that I do not have the money to throw away on. I was told however that if I wanted I could buy my game back, for the price I traded it in for, so I would have spent $80 not including tax, on a game that I already had and still have a game that I can’t even play.

Like I said before, I have never, ever, had a bad experience with Gamestop, maybe 2 times at most and one of which was from not receiving my magazines with one of my platinum memberships, which I didn’t complain about even then, and one incident where an employee was rude in front of my girlfriend, this time though, is what has driven me to write this email, requesting some form of compensation for this hassle, which I have also never done, even with companies I have had repeated bad encounters with, but pretty much giving the only game I had away, for a game I cant play, then being told I could BUY my game back for the trade in value AFTER I had only traded in and purchased the other game, off of the what I thought was knowledge and experience, of an employee, who come to find out is the Assistant Store Manager.. that is preposterous in every sense of the word, and I feel scammed, cheated, and let down by a company that I have trusted for over 8 years.

I have the receipt for the game, and I can give the location of the Gamestop that I purchased this game at, and the name of the employee who sold me said game, but I do want to be compensated for this in some way, because this whole situation was very stressful, and unneeded, and the customer support I received in dealing with it was anything BUT support, and I feel severely disrespected in the way that I was spoken to by both the assistant manager and the manager himself in trying to straighten this issue out civilly. I had been told MULTIPLE times by the store manager, that he had “better things” or “more important things” to do and he spoke over me several times on the phone and continuously interrupted me, and that amount of disrespect is something I just WILL NOT tolerate.

Again, I am a long time patron of Gamestop, and I used to enjoy just about every experience I had in the store, but this has really made me consider not even bothering to go back to ANY gamestop, there are more than one local owned game shops in my area, but I’ve chosen time and time again to make the more than half hour journey to my nearest gamestop and this time over an hour, only to be shown my over 8 years of patronage means nothing, or so thats how I feel.

feel free to contact me with a resolution at my email:**************** or **************

I will be more than happy to respond and give any other information that is needed from me, but I need to be compensated, and I will not stop sending e-mails until I am.


ps if anyone has an email for a ceo or corp. let me know


Ovidius McKee June 13, 2014 at 1:12 pm

So, I just called my local GameStop retailer, and asked about the two currently running promotions. The first pertains to a “garauntee” that you receive forty dollars for the return of Watch Dogs before June twenty sixth. The second, wick runs this weekend only states that you get an extra fifty percent bonus when trading in any Xbox One or PS4 games. When I called my local store, they told me these are essentially the same promotion, which they aren’t. I was notified of them on separate occasions, and in different manners. When I called the corporate offices, I was informed that they ARE separate promotions, but that they cannot be combined. NOWHERE in any of these advertisements was that made clear. In my opinion, that means they are falsely advertising. I will be contacting my lawyer.


John M June 17, 2014 at 1:09 am

you wont get anywhere man trust me, if you do though hook me up


John June 5, 2014 at 11:32 pm

Your service sucks, and your mangers hires idiots who know nothing about games I basically spent a whole hour explaining what the f*** a wii was to one employee god your people suck !


Chris June 5, 2014 at 2:47 pm

I bought a used 360 from gamestop about 8 months ago and didn’t put insurance on it. And last week I go on to play gta5 and my xbox is locked and says I have to pay my subscription bull XXXXX. I PAID FOR THE XBOX! It showed me some random email and crap so I called microsoft and they couldn’t do anything for me. I also went to gamestop TWICE (which is a 25 minute drive) they gave me no solution and said because I didn’t buy the insurance they can’t help me. I even brought the receipt. I also called their HQ and they told me they won’t do anything for me. F*** GAMESTOP I WILL be taking you guys to small claims court you s***ty ass company!


Mitchell Gossman May 28, 2014 at 7:07 pm

I drove into work today (which I typically don’t do) and realized I forgot my wallet. I wanted to pick up a game that I paid in full 9 months in advance. I tried calling them to see if I could pick it up and they said they needed proof that I was 17 or older (I’m 25 and I look like I’m 25). I won’t be able to pick this game up for another 4 days because of my schedule. I tried stopping by the store to see if they’d make an exception. I have a game rewards account with them and thought they might be able to look me up that way. The manager turned me away. Why would I show loyalty to them when they’ve now just screwed me out of what I already paid for? This happened less than 1 hour and I’m still pissed. I called customer services to notify them that they’ve lost a customer and I’m now leaving a review to let people know that they don’t care about their customers; we are just viewed as a sale. This occurred at the ISSAQUAH store in Washington State.


Ryan May 19, 2014 at 8:17 pm

I tried to purchase two games today at a store in Lakeside Mall in metairie. The only employee could not check me out as he was helping another customer for 30 minutes. I had a baby on my chest and was obviously in a hurry. I recided to leave the games on the counter and bring my baby to my wife in the car. I tried to run back in to purchase the games but the employee was still helping the SAME customer. He had to try to sell the extended protection and try to sell preorders. I complained to the employee Zack Bordelon that this happens every time i come to gamestop, Zack proceded to be rude and say that he is the only employee. Why are there three registers if there is allways one employee? This place has terrible customer service and should be out of business in three years.


jeffrey May 14, 2014 at 3:37 pm

I’ve bought 2 used game systems and i go to return it for i decided i did’t want it. both was a hand held one was a regular ds and the other was a psp. the ds when i tried to sell it back they said it had been open so they couldn’t buy it back so i was forced to keep it. and the other day i bought the psp off them and i took it back cause my brother i bought it for for his birthday said he didnt want it so it was never used it still works and they said there was water damage to it but its not been used and its how i got it i payed almost 70 dollars for it and they will only give me 10 for a games system i just got from them that was already broke


Doug May 8, 2014 at 11:03 am

I recently traded in about 120 xbox 360 games to a local gamestop… I recieved an additional 50% trade in value… Total came to $439.90… The very next day a promotion came out offering 60% added trade value… Would have been an additional 43.90…. So I called and they are telling me that they won’t make this right… I am done with GameStop after I spend my store credits….


chris May 9, 2014 at 12:29 pm

Its 50% extra for everyone 60% if you have a pro membership maybe they didnt explain it to you properly some gamestops dont


Casey May 6, 2014 at 11:30 am

Gamestop in Deridder La. is supposed to open at 10 am. I have been sitting outside for 30 minutes. An employee showed up at 10 after,
his pants about to his knees. He walked in and locked the doors behind him


David April 10, 2014 at 9:40 am

All these negative mofo’s are full of s***


Marlena April 3, 2014 at 11:23 am

I will never shop at another one of your stores I’m being forced to eat $400 because I was sold bad items( Xbox 360) n all I get is we can replace it I don’t want anymore of your stores stuff, I’ve already had to make several trips to the store over this thing. Everyone I talk to has had nothing good to say about your game systems, games, etc. I’m making sure everyone knows about this shady company.


tommy April 1, 2014 at 10:43 am

Something fishy, I have been a customer since basically the beginning and have had good and bad experience throughout the years just as with most places, but this experience has made me question if I will continue business with your company at all anymore. I will start buy saying in no way shape or form am I a rich person, when I want something I save for it and do the responsible things first so each purchase I make means something, every time you buy you cast a vote. My son has been wanting assassins 4 and so I began to save to get him the collectors edition that comes with a statue, a huge pirate flag and dlc. I used your website to track it down to my nearest location which was 40 miles from my house. well needless to say I clicked the link to call store and verify so as not to waste time and gas.I called four times in the span of 30 mins or so and never got them to pick up the phone. I decided to take a chance because 8 miles from that store it said another location had one in stock so I had a back up plan. Well I made the drive and thankfully they had it and after I put up with some negative remarks about being stupid for driving that far without calling first and the clerk saying I couldn’t have it because jokingly he wanted it, I finally was able to make the purchase of $120. I walked out to my car and noticed the tape on the box was opened so I went to inspect it. I wondered why It would have been opened because you do not display statues and employees could not take this home as a rental and to my surprise it was missing the flag, one side of the fold out case was completely empty. As soon as I walked back in they had this look on there face like they were expecting me. I told them what was missing and showed them, the store manager Ben who’s names is on my receipt said that is odd, but the other employee looked at him and said I know what happened. It was then that it was explained to me that it was a return, someone had purchased it before and returned it. He said they must have kept the flag…..They just stared at me like I was supposed to except that and move on, I said so….. can I get another one or get my money back? I was told he would order one from another store and I could return it then and swap it out. Two days were his exact words Two days then he took down my first name and number wrote it on a piece of paper and said trust me dog I got this, he signed his name on the paper and said you see that no one will mess with it like he has some special power. I was reluctant to leave while paying so much for something that was missing parts and essentially not new but sold as new but he said they would get another one. Then I was told better yet he said I don’t want you wasting two days waiting he said go ahead and play tell your son have fun he said I could just come get the flag so I wouldn’t have to bother with the exchange and not get to play after spending my money. I went home not wanting to disappoint my son and explained to him about the flag and my 15 year old son said sounds like that guy took it or sold it to a friend and he needs a few days to get it back….well needless to say the dlc that came with it had already been redeemed so none of them worked and as expected after two days I called back and as presumed the guy that answered had no Idea what I was talking about. another two days I called again got another employee and he had not heard anything but did offer to take my name and number to give to his store manager and he would have him call me to which I have still received no call but I was informed by the last guy if i bring my receipt and the unopened game back I could get a refund or replacement……haha You got me, I was set up my son has been playing for a week now and no longer has the huge box in his room because we keep our house clean and recycling came last week. So for being a good customer and responsible person I get screwed out of my money and your employes get away with what seems like theft on there part and if not just seems fishy to me. Im sure the plan was that I live so far from that location That eventually I would give up and stop trying and to that part they have won, but I didn’t just give up on the flag I gave up on a company who lets employes like this work for them and I will not be returning to any location again. I know it’s just one person who cares well your bosses at corporate care my rewards acct is 3876005833298 it says I have saved over $2000 dollars this last year, thats what I saved imagine what I spent and a dent like that hurts a business, not to mention that I come from a family of gamers and I will let them all know of alternative places to shop and ways to get deals, they all look to me for gaming answers and have for the last 20 years. I am just turning 34 in a few weeks and in all this time I have never actually been so disappointed as to stop buying from a place but selling people used products with new price tags and allowing your employes to blow people off and steal says a lot about your company. The location in question is McCart shopping Ctr 3504 Alta Mesa Boulevard, and as I said I am not looking for a hand out or compensation, merely want to inform you of the way your company is doing business, sincerely, Tommy


Tim March 23, 2014 at 5:18 am

I went to go get headphones and waited forever while one guy helped a customer and the other one sat in the office. Got these one that cost 159 and dude said they work for ps4 and so does the box. Rush my ass home plug em in, they dont work. Call the place, at 8:55,dude says we close in ten minutes at 9 i knew that. Asked if i could get a five minute grace period and they say no. I race my ass back there get there at 9 01 and open sign is still on and door open but the gate isnt all the way down. And they are like a recording device and saying the most rehearsed automated responses. And tell me he didnt say that even though i know what he said. And say there gonna call the cops. Way before i say anything in my defense and say how ridiculous the situation is. . Shes all we are open at eleven you can come back then. She was blaming it on “corporate policy” and saying the doors had to be closed at nine. What if i was there at 855 and my order took fifteen minutes, would she have kicked me out. All i wanted was a refund. Really simple. If she wasn’t in so much of hurry to go home. And refuse my service and put the gate down. She would of remembered to turn the open sign off. Worst customer service experience i have had anywhere


Justin March 18, 2014 at 6:15 pm

Just had a manager and his employee say, “aren’t you a super smart guy”. When I answered that I didn’t reserve the new release I was buying. will now be the place I buy my games.


zola poe March 17, 2014 at 8:51 am

I went to your store in Madisonville ky, to complain about them taking game that were stolen out of my home by my son. They told me theirs nothing they can do even know i’ve been there 4 times over it. As far as I am concerned you are receiving stolen property. I ask them not to take the games but they do anyway they also told me to go to police station and I did because hes my son they wont press charges. Gamestop need to make sure these games are not stolen I am out about a 125 dollar because of this and you just keep taken them. I so mad because you guy don’t seem to care about you customers just how much money you can make and that bad.


Michael Modena March 15, 2014 at 10:11 am

I went to the Gamestop in Corbin, Kentucky about a month and a half ago and traded i13 games for $47.50 and the guy told me he would put it on store credit. Just yesterday I went to buy the ps3 bundle deal you guys are having and I was going to have enough to buy that with the store credit that I thought I had. I had everything ready to checkout and the same guy that was at the counter the day I traded my games in and told me that he was going to put it on store credit, told me that there was no money on my account and the only way he can put money on an account for me was if he put it on a gamestop card or put it on a reserve for a game.In other words I did not get my Playstation for my sons birthday So I pretty much gave my games away for free because he never even mentioned a card when I traded my games. I want my money or at least put that money back on my account.


D Martinez March 2, 2014 at 5:32 pm

My son purchased a pc game unaware that it was an expansion pack and it required that he already own another game before he could use this expansion pack. We went back to the store where it was originally purchased the next day and they told us that there was nothing they could do about it; they wouldn’t give us a refund because it was a new product and they wouldn’t exchange it for something of the same value because the codes from the pc game could have been used but the truth is that the codes couldn’t have been used because he couldn’t do anything with the expansion pack because he didn’t own the first game. Their return policy stinks when they won’t give you any refund/exchange or store credit for something they sell as new but it doesn’t even come with any of the original packaging. Also, I feel that the store associate should have even asked the customer if they had the required game before they sold them the expansion pack.


J Moore March 1, 2014 at 8:12 pm

I recently ordered a bundle pack PS4 from our local Gamestop. When it finally arrived, the console did not work (I even tried connecting it to every television in my house just to make sure). I contacted Sony and they said I could send it back for a new one, but it would cancel out my warranty. I then called Gamestop. They told me if I sent it back to them, they would guarantee an over-night of the new one and I would receive it within 24 hours. Well, I sent it back to Gamestop (it took 5 days to get to them) and received an email from them that they received it and would ship one to me as soon as my order was processed and it would be shipped on either Wednesday or Friday of that week. On that Wednesday, I got another email saying they were out of stock and my console was back ordered. They told me it would be at least 2 weeks before their warehouse would receive more PS4’s. They shouldn’t guarantee anything they can’t actually control, especially when Best Buy and Wal-Mart both currently have them in stock. When asked for a refund, I was told they would have to cut me a check that would take 3-4 weeks to process. Definitely not happy with Gamestop or their customer service.


Andresa February 26, 2014 at 3:31 pm

No one should feel bad the preowned Xbox I had messed up I go to do an exchange and of course they put in the computer for another one to be sent to me that same. Night my order was cancelled by accident but she couldn’t redo my order after 2days I get an email that my shipment had been sent one day delivery (overnight) that means I would get it the same day I paid to get it on..NOT I still haven’t received my Xbox they get to keep my shipping money and I haven’t received an Xbox????? I am definitely beyond pissed.


c s February 17, 2014 at 9:18 pm

On 02-12-14 went to a local gamestop to pre purchase a ps4 and was told it can ONLY be sold in a bundle (extra controller and game comes with the console in the bundle). I used my credit card for the purchase cost of 616.98. The next day 02-13-2014 my son decided he did not want the bundle only the console so we went back to the local gamestop and was told they cant cancel the order due to it was done on and I would have to call the customer service to cancel the order. The rep at the store called up customer service for me and let me speak to them and the rep on the phone told me the refund would be by check and I said no you have to credit my acct back and the rep then proceeded to tell me that for partial order cancels those are always refunded by check. I than told him this is not a partial order cancel it is a full order cancel. The rep than said ok he got the whole order canceled and the acct would be refunded in 5 days. I said than asked to speak to a manager. The manager came on the line and told me he could not credit my acct cause my credit card was not even charged ( my acct showed the charge posed on 02-13-2014). I explained to him that my acct showed the charge and asked to speak with someone else and he stated there was no way he could connect me to the finance dept ( I hung up on him). I than called back to the customer service on 02-17-2014 and spoke to another rep Demi and was told she saw the charge for the order and would have to speak to her supervisor to see what can be done to get the credit back to me ( but before she put me on hold she than told me the store cant use a credit card for orders. The orders have to be made by gift card and the store does a gift card purchase than applies the gift card to the order) the rep put me on hold and when she came back on she told me the refund can only be done by corporate check. I asked to speak to her supervisor who then came on the line ( his name was Marcus) and he refused to place the credit back to my card and proceeded to tell me everything the rep told me was correct well than I ask to speak to his supervisor who came on the line (his name was Juan) and when I asked this supervisor were he was located he told me he was located in the corporate office in Grapevine Texas (funny thing though Marcus was located in Puerto Rico and Corporate closes at 5pm and it was after 6pm central time). Juan stated refunds are only done by check. Guess I will be reporting this to the BBB and will also speak to the local news station on gamestop’s refund practices on not wanting to refund customers money back to their credit cards. This was my first and last purchase cause I will NEVER make another purchase from this company again..


Marcin February 9, 2014 at 1:31 am

I’ve had my power rewards card for years, and just recently was made aware that I have points. I never used points before. I want to be able to look at the catalog with coupons and use my points. How do I do it?


chris May 9, 2014 at 12:47 pm link your card to it or contact the customer service if you have trouble download the gsmestop app as well if you have a smartphone or tablet


Bill February 5, 2014 at 12:20 pm

I am waiting for my Son’s W-2 so I can get our taxes done, My younger Son has already received his return,


meghan russell January 27, 2014 at 6:39 pm

To whom it may concern

This email is concerning my Power up Rewards (3880036480889). We recently joined the Skylander adventure club under the presumption that for every 6th Skylander figure purchased we would receive one free. There are 256 Skylander figures my son was given the game this Christmas he now owns 20 this is a gold mine of profit. Needless to say we purchased our 6th Skylander figure from your store and I was told my coupon would arrive in my email in 24 – 48hrs. Then I was told 7-14 days which lead to 24-48hrs then I was once again told 6 days at this point my relentless quest for the $10 coupon had become more of a matter of principle. In search of a game stop employee from the United States of America I found Lena (phone # 817-424-2000) (ext. # 3570). This is when & only then I was told in order to receive the mythic free Skylander I needed to be a member of the paid subscription to the Power up reward program. Your employee Lena was very nice & patient she even arranged for me to still receive a $10 coupon for the miss understanding. The coupon was due today at the end of the business day 5:00. It is now past that deadline & no coupon. I know my singular business will not bankrupt the Game Stop franchise but I will NEVER shop at Game Stop again.


Tyler wessling January 21, 2014 at 5:56 pm

I’m Tyler and I a former employee of GameStop. I say former cuz I was wrongfully let go the district major district 16 of Ohio the district manager is billy Elliot he wrongfully terminated me after I purchased something from another GameStop my cousin owed my ten bucks so I told him just get me a psn card for 10 bucks so I was with him an I said get the card and money and put on counter but that’s my 10 bucks remember and he was at the store while I was there and he told me to know you can’t buy nothing for other people I said I now he owes me 10 bucks I’m buying it for myself. He said okay that’s fine just checking I said yeah it’s for me. Then when I went in to work today being Tuesday January 21st 2014 he said my cousin bought it with my employee discount. Best part is you get no discount on psn cards. You have not heard the last from me prick. I was wrongfully fired and it’s bulls*** gamestop is a horrible place no one shop there


melissa burt May 13, 2014 at 4:38 pm

My son worked at one in Canton ohio and was just fired by corporate someone purchased an Xbox with counterfeit money he had no way to tell it was fake. At this store they have no pens or lights to check the money and he was still terminated


j.asbury January 20, 2014 at 5:15 pm

I just tried to exchange a $60.00 game I received from a relative that lives out of state and was told it was worth $15.00 toward an exchange even though it was un-opened . Two different employees were extremely rude and condecending . Quite a few people have told me not to buy from Gamestop….I should have listened . I will be heeding their advice from now on . BTW I`m sure that if I had accepted the rip-off exchange that Gamestop would have re-stocked it and sold it for full price . I`ll not spend another cent at such an unethical store .


Sarah February 4, 2014 at 5:16 pm

I just wanted to let you know that yes it does seem like a rip off, but you have to understand why it becomes extremely difficult to accept an even exchange for your item. Let me first of all say that they shouldn’t have been rude to you because you are a customer and no matter what they need to be respectful and polite because they are in the customer service industry. The main reason why they probably did not except the item was because it was brand new, sealed, and may be considered stolen property (not saying you stole the item, by the way, just a fact). I’m not sure where you are from, but in Florida they follow strict pawn laws and cannot accept wrapped merchandise because they are only allowed to deal with PRE-OWNED merchandise. Also, the employee can be fired on the spot for violating return policies because they did a return without a receipt. So they were probably watching their backs. (Before someone may retort with Walmart or Target does returns no matter what, they don’t always do full returns on the merchandise. I returned a Battlefield 4 XBOX 360, still sealed, brand new to Walmart and only received 25$ for it because of restocking fees and because it was on sale that specific day. Plus half the time I really don’t think most Walmart employee really care.)

About the trade in value: depending on the popularity of the game and the quantity in stock the trade in value can vary. A game like Call of Duty: Ghost can trade in for (just guessing) 18$ while the new Dragon Ball Z game will trade in for 15$. This is all simple economics. Call of Duty will sell more and is in general, a more popular game that GameStop sells in bulk. Dragon Ball Z on the other hand is a very specific game and will only sell to a specific audience thus GameStop will depreciate its value more. If you walk up to your friend and handed them a used copy of Call of Duty and asked for the full retail price for it, do you think they will say yes? If they do, tell them I have tons of games if they want to buy them at full retail price. So yes, when you see it on the shelf you may have to pay slightly less for a brand new (pre-owned) game but its how GameStop makes a majority of their profit. That profit also goes to ensuring that the return policies are more favorable than most other retail companies. It also goes into the Power up rewards memberships where you can use the points you earn to save money on the things you want. The profits go toward the Epic rewards giveaways as well that is partially sponsored by whatever other company is behind it. They use it for marketing and contracts that allow the gamer to be able to purchase practically any new console game that is out there providing you with one of the largest gaming libraries out there. So before you rant and say how terrible GameStop is, just remember that they provide you with a service that is unique for gamers out there. Most of the time, if you talk to some of the employees as well (and probably show them a little bit of respect for the amount of bulls*** they go through on a daily basis) they will sometimes work around policies to help you out. So please, be a little more respectful think twice before ranting angrily on the internet.


john May 13, 2014 at 9:26 pm

You are so wrong. The employees and call center get an attitude first. I am going through this now. They told me to open my game and bring it back and they will give me 25 for it. I take there advice and bring it back and they tell me “we know it was new so we cant take it sorry” WTF. I tell the call center and they say “a district manager will not call me because I didnt have a receipt”. I said that is not the issue. It was the fact your employee made me loose value of my game due to his advice and didnt even follow through on his word. No one cared and needles to say I will never purchase from them again. Game fly and amazon. Much better. Amazon prime so game gets here in two days and I can return it if need be.


Brandy February 7, 2014 at 2:03 am

Was it battlefield 4? Because on Black Friday they sold that game for $15. (I bought it, because it was an awesome deal) If your relative’s receipt says they paid more for it, there shouldn’t have been a question about price. Or, like Sarah said, if you don’t have a receipt, they’re not allowed to return it, they can only trade it in and sell it as a used item. In my state, they can’t even buy back items that aren’t opened. So if you don’t have a receipt, you’re out of luck, but k-mart wouldn’t take it back without a receipt or having their rewards card either. I got a collector’s edition of call of duty from a very thoughtful grandparent, but Wal-Mart wouldn’t take it back because she didn’t have the receipt. (I just don’t like call of duty) I trade in at Gamestop a lot, and I understand that I could sell my stuff for more on ebay or amazon, but then I have to do more work for it and hope someone buys it. I can’t say it’s unethical for a company, who is providing a unique service by giving you cash NOW for something while they hope they find someone to buy it, to ensure they are recouping their costs for the sale as well. If you had a power up card that takes the trade value up a bit, and that game used with a power up card comes down to $50, assuming that they have none that are defective and can sell every game before they lower the price, it looks like they make around $30 on the game. But when’s the last time you were in a Gamestop and they were out of a fairly new game like battlefield or call of duty or grand theft auto or any of the big sports games? Not often… so that probably means they don’t sell every game they buy. So let’s take out another $20 for a second copy of the game that just sits there and doesn’t get sold. They’re down to $10. I’d pay someone ten dollars to sell my games for me and give me money now.

At the very least though, they shouldn’t have made you feel bad about it. That was wrong. Gamestop, in all of my experience, is much, much more caring about customers and the customer experience than a big box store. Like… who would have told you at wal-mart that your ten year old probably shouldn’t play grand theft auto because there are strippers? Or that you NEED a hard drive for Need for Speed or Battlefield 4 on the xbox 360? Or that Grand theft auto and call of duty ghosts both need more space than the 4gb xbox has available? (and this is something the publishers didn’t tell anyone until the games started arriving in stores, then people started to notice) These are all conversations I’ve overheard while I was doing my own shopping in their stores though the holidays. When is the last time an employee even at Best Buy stopped to ask if you found everything? Last time I was in one of these stores, I had to ask where I could find mice. I got told that they were “Over there by the computers” Thanks. Last time I asked where a game was at Gamestop, they found the actual game for me and then helped me find the case. I somehow feel like most of these things are better customer service than a lot of the complaints I see on here. From my experience, if you’ve got all your ducks in a row, they can very easily take care of you.


kelvin January 13, 2014 at 9:15 pm

I went to go sell my xbox 360 lte and the offer they gave me I refused
Then the employee Leo was being disrespectful also did not return my power
cord Iam really upset the way they treated me. All im asking for is my wire back.
Please just take care of the problem I dnt want no police being involve


Chris T January 9, 2014 at 2:19 pm

I just wanted to give a compliment to GameStop Ive never had the bad experiences these people are talking about. All my pre-orders and returns and transactions have all went over smooth. I want to take the time to compliment Rich from my old store I frequently spent hours at in Amherst NH. He took pride in helping customers like me and watched games you bought suggesting like games to offer. Good job cant wait to go back to NH because of him and the crew at that store.


Iris January 1, 2014 at 9:37 pm

To Whom It May Concern,

I went to a GameStop in the Potomac mills area of Virginia and had a terrible experience. The store location is: Smoketown Station, 13277 Worth Avenue, Woodbridge, Virginia.

I purchased a “refurbished” PS3 as a Christmas gift for my daughter. After speaking extensively with Steven (Store clerk) about the specifications of the unit and what it was capable of, we purchased the unit. We asked about the warranty and were told that the unit, if defective, could be replaced within 30 days. We got home that evening, opened the box and the unit did not work.

We contacted the store and they told us to return the unit and they would exchange it. We contacted the Manufacturer to ensure that we were connecting the unit correctly to the television after several attempts, the Customer Service assistant recommended we return the unit to the store and get our money back. We then called the store and spoke to Steven who again stated that the unit could be exchanged for another one. We tried once more to connect the unit to the T.V. and were again unable to get it to work.

The following day we entered the store and noticed the price of the units had gone from $129 to $209. Steven who sold us the unit went to the back without saying a word to us. Taylor (another Store Clerk) then approached us and we told her that we wanted to exchange the unit we had just purchased the day before. She told us that the new price would be $209.00 that the sale was over. She said that we could not get an exchange without paying the new price. I told her that this was not acceptable since we had just purchased the unit the day before. She said she would give us our money back would not give us another unit for the same price even though there were several of the same “refurbished” units on the floor.

I told her that I wanted to talk to the original sales person and Taylor said that Steven was busy and could not come out from the back. I told her that this was “bait and switch” but she said that there was nothing she could do. I told her I was not pleased and to give me my money back which she did. We left the store and stood outside discussing what had happened when Steven came out from the back. I re-entered the store to discuss this situation with him. I called out to him three times. He ignored me and then quickly returned to the back room of the store. I left telling her I would return with the all of the other items I had purchased for a full refund.

Returning several hours later, I had the game I purchased and the reward card we were encouraged to buy for additional discounts in there store. My daughter was very upset since this was supposed to be both a birthday and Christmas gift for her. Her birthday is on the 27th of December. I reassured her that we could get her another one but also assured her that that this was not the way business should be conducted. I told my daughter that when you work hard for your money you should never give it to anyone who would treat you in this fashion. I also told her that I would never purchase anything else from this or any other GameStop.

While having this conversation with my daughter, the cashier, Taylor, said that if I continued talking that she would not give me my refund and I would have to leave her store. I told her that I wanted my money back, from the items I purchased from this store and expected my full refund as stated at the bottom of my receipt. She told me that because I kept talking that I would have to leave the store. I told Taylor that I was not talking to her and that the conversation was between me and my daughter. She told me that I would have to leave and take my purchase to another store to get credit. She was unprofessional, rude and very disrespectful. I left the store went to another store who gave me credit for the game but not for the membership because I did not purchase it from their store.

$200.00 worth of merchandise may not be a big deal to you but I work too hard for my money to be lied to, insulted, disrespected and basically treated like garbage. I would NEVER spend my money at a business that would treat me in such a manor. I would never recommend a business that would treat their customers this way. This was clearly a bait and switch tactic and I believe the store workers knew the units they sold were defective.

I intend to contact their headquarters and file a formal complaint. I have contacted my bank and have disputed all charges. I now have a charge on my credit card for a program that I will NEVER use because I will never go to another GameStop. I have also filed a formal complaint with the Better Business. I cannot believe this is the way your store employees are trained to treat their customers. This is no way to run a LEGITIMATE business which obviously it’s NOT.


Sarah February 4, 2014 at 5:26 pm

Hey there,

I am so terribly sorry about what happened to you. Please don’t think all GameStops are this way. Many of them are reasonable and by law she should have given you your money back. If i’m correct you should’ve had the “Gift Giver’s Gaurantee” so you could have returned it with no problem either within the 30 days defective or by January 15 (date might be off) no questions asked. I would get a hold of her District Manager or her Regional Manager and demand the refund and also let them know how rude they were to you. You should also get a refund on the card. That is something that can most likely be settled through Power-Up Rewards Customer service. If they don’t at least its only 14.99 and nothing more. I’m sorry about the way you were treated and hopefully you will give another GameStop a chance.


nanci parisi December 28, 2013 at 9:43 pm

following is contact info for robert lloyd cfo game stop
as per someones request


nanci parisi December 28, 2013 at 9:37 pm

this is the email sent to game stop after they misserepesented a download as a game not an add on. They stole my 13 year old sons xmas money.

I have tried calling the number you provided for this dispute related to your miss-represented download. i was on automated hold for 2 hours without ever being able to speak with anyone. You lead someone to believe it is a game but it is not. I have spent thousands of dollars at your stores.I own 4 gaming systems not including hand held systems. This is a sure fire way to lose customers. If this matter is not resolved I will file a complaint with my states attorney General and the better business bureau as well as dispute this charge on my underage sons debit card. Its a shame all this over $20.00. Your company should be ashamed of itself upon speaking with some of the other mothers it seems they have encountered the same deception as my son. shame on you!!!!!!!!!!!


Gamestop sucks December 16, 2013 at 8:14 pm

Game stop is a theiving company who should go to hell ! You should be sued and put in jail just as people that shoplift are. I’m 11 years old and you have took advantage of me and most recently stole all of my birthday money that my family worked for go kick bricks in flip flops! No one even likes gamestop y does it exist?


Maria d December 11, 2013 at 2:21 pm

I ordered a game online and couldn’t cancel it now I’ve been calling there customer service number for two days for longer than normal calls ever in my life. This is why I don’t like purchasing things on line I can’t cancel it & I don’t even have confirmation of my order. I think it’s despicable how you treat customers. Especially when if it isn’t for us you would have no sales at all.


Brandy February 7, 2014 at 2:08 am

You may have to wait for it to be delivered, but all of GameStop’s online stuff can be returned to their stores. It’s probably a little out of return policy now anyhow, but if it ever happens again, you can just wait for the sale to go through and then return the item.


Mimi Hanna December 3, 2013 at 1:16 pm

Does anyone have direct e-mail or phone for any of the following
CEO: J. Paul Raines
CFO: Robert A. Lloyd
COO: Daniel A. Dematteo
officers for game stop?

Thank You


Josh November 21, 2013 at 10:34 pm


My name is Joshua Stelling, I would like to start off by saying I have had a horrible experience with purchasing a system from your Winston-Salem, North Carolina store location in the Hanes Mall. I called the customer care number where I spoke with a representative about my issue. He suggested talking to the store manager first. I was able to spoke with the District manager of this location. My issue is I pre-ordered a Xbox One system. I was told that the day one offer with bundle packages that was offered online was available in store as well by one of the employees there. So on June 28th 2013 I decided to go to the store to pre-order my bundle with the Call of Duty: Ghost game. Before going to the store I was going to make my purchase online but the employee insisted that I could get the same deal in store at this location. So I decided to go to the store and pre-order my system. I told the employee that I wanted to pay for the bundle package with the game and a extra controller. The employee said “ok…he asked me “would you like to pre-order any other games..I said “yes, battlefield 4 as well”, I also told them that I wanted a extra game controller. Tonight at 6pm EST on 11/21/13 I decided to go to the store to check up on my pre-order. My receipt had faded because its been 4+ months in my pocket. I paid for the system package with my debt card so the amount was correct. The big red flag for me was when they told me I had several pre-orders on my account. I said “why does my account have all these pre-orders?” The manager looked at me and said “not sure”. I asked them “Well I should have the Call of Duty game, a extra controller and the system paid for”. They told me that the only thing that was being showed on their side was that I pre-ordered the games but had not paid for them all the way. I said, “well when I came in here 4 months ago I was told that I would get a bundle deal like what was offered online, so thats why I came in so early”…. The manager told me “well, its not showing that on our side”. So back and forth…I finally called and talked to the corporate customer service person “he said that the store should honor your bundle deal” he also said “that after reviewing my original receipt because I had pre-ordered around the same time the offer was being offered that the store should honor it. So, I contacted the store again tonight and talked with the District manager about the issue I had after arguing with the manager for 20 minutes. I told him that I called corporate and they would get involved if he would not resolve the issue at hand. After talking with him for over 30 minutes he basically said that “there was no bundle deal, and that he was not going to give me the game that I should of got with the bundle deal Call of Duty:Ghost for the Xbox One. I wanted to contact and let you guys know that I’m a loyal customer of over 10+ years and have spent thousands of dollars in your store. I said to the District Manager, “If you are not going to honor what corporate says and give me the game that I should of got…I will not only never buy from you again…I will tell all my friends what happened and start a boy cot…” Only reason I said this was because I was so frustrated with this individual and the way he spoke to me over the phone with the “I don’t care attitude”. After spending two hours on the phone with customer support through Game-stop and then being told by the manager that he was not going to honor a offer that was in place around the same time that I had pre-ordered my product is bad business. I told him “this all could of been avoided and fixed if the employee would of been honest with me from the get go”. He apologized, but insisted that not unless he got a email from higher up that he would do anything. So that’s why I’m contacting you today.


Dave February 7, 2014 at 2:24 am

All of gamestop’s ‘bundles’ on their website weren’t actually deals. They just put stuff together and listed one price instead of listing the prices out separately so you’d buy something other than the console through the website. (fiy, no retailers make money on consoles, most of them lose money on them or come very close. The original price a store made on an xbox 360 when they launched was around $8)

Long story short, buying everything separately didn’t cost you more than buying them through the website, and you got your stuff earlier. He may have given you a crappy attitude, but the only real problem is that they couldn’t explain to you that it was different. You say you talked to a customer service rep who says they should ‘honor this deal.’ I’ve never been to or worked for a corporation where the customer service rep on the phone didn’t have more power than the people at the store. If he had really said this, he had a way to make it happen, which leads me to believe it was never said. You complain on the internet about it, but you have no proof that the ‘deal’ you wanted even existed. This bundle existed, and it was only available through the website and cost around $560. (exactly the same as buying the console and then the game) When you buy online, you have to pay for the whole thing to have it shipped. When you buy in the store, you only have to put $5 down on an item so you can use your money whenever. You’re luckier than a lot of people that you got a console on launch day at all. If you didn’t preorder months before, it was very difficult to get one.


Annette November 14, 2013 at 3:43 pm

They do not treat their employees worth a d*** either. To be more exact corporate is either blind or doesn’t care how District manager Brian Heilman (Charleston, North Charleston, Goose Creek, Walterboro) backbites, berates, verbally abuses, and low balls the store managers in his charge. How have those in a higher position than his not take note that EVERY long term manager has quit since he came into his position?


Craig Parker November 5, 2013 at 6:34 pm

Well this complaint is not much different than the other ones on this site. I will admit that the cause for the complaint is in fact my fault. My daughter purchased a gift card for me for my birthday, which I lost. I contacted customer service, and after waiting 28 minutes for a person to answer and the voice on the phone to stop telling me how they know my time is important, i was advised that yes I could in fact go to a store and have the money transferred onto a new card since I had a copy of the receipt. I drove to the store and was told that “no” I needed the actual receipt. I drove back home and again called customer service, 30 minutes later I got to speak to someone who said no I needed the actual receipt even though the store where my daughter purchased the receipt is about 500 miles away from me. I have sent two e-mails with no response and the customer service was less than helpful. I have a Masters Degree in Business and find this to be exactly how not to treat customers and how not to run a business. I will not purchase anything from game stop again.


Tomi Adams September 25, 2013 at 9:53 am

I am trying to get a copy of my receipt for a Triton head set I bought for my son. The store told him if I go to the store that I purchased the headset at they could print me out a receipt as I used my power up card. I went to the store they told me NO they could not help me. I have since sent 2 emailed and 4 phone calls later to Game Stop Corp. and no response to my emails except they will get back to me in 24-48 hours, its a week later and no response. The phone calls leave you on hold for I don’t know how long as I have waited for over 30 minutes at one point and had to hang up as my phone was over heating. I then tried a different ext to see if someone actually worked there, and they said wrong department I would have to hold for customer serv. I have not been on the home for 10 minutes and it’s the same recording “we are experiencing high call volume”. This is very unfortunate with all the money I spend at this store I can’t even get a live person on the phone.


Heather Howard October 17, 2013 at 4:53 pm

This seriously concerns me. My two oldest sons grew up with gameboys and the like everything, curtains, sheet sets, posters, cards kept in huge binders. Now that they’re in their early twenties hey still love their new Nintendo 3D xl’s just as much as their little brother 14 and twwo younger sisters 17 and 16. I bought my youngest son and older daughter a “Y” game each and my youngest daughter and oldest each an “X”. My middle son 19 bought both for himself. Every game was a preorder but I’ll never do that again because they seriously overcharged me. After all these years I find it frustrating. The money I kept putting down on 4 games Gamestop did not credit 60.00 for an additional “X” and “y” They said that they do not know what has happened; They remember skechy details. I not buying from Gamestop


David Stewart September 17, 2013 at 2:37 am

I just went to the midnight release for GTA V and I payed it off earlier today and went at about 1030 to get my group number the same lady that gave me my group number also helped me earlier in the day buy and fully pay for the fame, they asked for ID I showed them and went in line. Inline I lost my ticket I head a hoodie on with lose pockets my ticket must have fell out or someone slowly removed it from my pocket in line. I went to the guy at the door and told him I lost my receipt. He said it was fine I just had to wait for everyone to be done, I did just that. When I got up to the register they told me I couldn’t get the game. They. Said they didn’t have it on file but it was the same lady who helped me pay for the game and that gave me my group number so I thought she would help me.. But she didn’t she proceeded on telling me I CAN NOT get the game without the receipt. Even though she KNOWS I payed and got my group number from. She said there’s no way to prove if I picked it up or not.. She’s telling me someone could have stole my ticket or found it and went in and got the game with MY ticket? I showed my ID when I got my group number so why wouldn’t they check to make sure it was the same person. I have been going to that game stop for 8 years and have gone to several midnight releases they know my face they know I bought the game and they had to know it was a honest mistake of me losing my ticket.. It sucks but it happens its life but all they did was rudely tell me I couldn’t get my game and that in had to leave the store… I was very offended and upset I waited several hours for that game that was paid in full and was mine. I don’t think this is fair I think as a world wide company and the only company that really does these midnight releases they should be on top of thing better.. Especially with how easy it is to get away with identify fraud I thought this would be the last company to do this to me i will be calling corporate as soon as they open to try my hardest to get the game I paid for with my own money. & they usually ask for your rewards card and they didn’t so I thought they would do something with it when I got the game but I didn’t get that chance because there’s no proof if I already got the game. I would like for them to check the cameras.. Hopefully corporate can help le out. GameStop is huge company and I feel like the last thing they want is to get a rep and lose customers if they can fix it I won’t be mad as long as I get my game.


Chris Fay September 5, 2013 at 10:41 pm

Received a phone call tonite at 6:42p.m. from Ellicott City, MD store (410-418-4956) to tell me (1) a game we have on pre-order needs 8gb memory to play – they did not know this when the game had been pre-ordered weeks before? and (2) tonite was the last night to pre-order Xbox-1, the new game console (last minute notice – we did not know before, left has about three hours to drop what we were doing, no dinner I guess and run up to the store. But, son was not home from college yet (had late class) and didn’t know if he wanted new xbox console. Spoke to son when he got home and called the store back. We have been steady customers for over 11 years, gone thru PS, PS2, Wii, game boys, DS Lites, X-box and have spent thousands of dollars. Was basically told if you or someone with your card is not here within 45 minutes, too bad. Was totally shocked – such treatment after all these years, all these dollars spent. That is it for me and Gamestop – thank goodness there is Walmart, Target, Amazon, etc. – they offer the same products and have better service.


alberto July 20, 2013 at 7:18 pm

Why does gamestop need my thumb print to trade in a game worth 7.50. New world order


Sarah February 4, 2014 at 5:35 pm

Well, if its anything like Florida, its because we follow the pawn laws and a thumb print is required for any cash or serial numbered merchandise traded in. Its for theft.


Onemadmom July 15, 2013 at 11:44 pm

Not very pleased with the Ellijay, Georgia store. My son was asking questions about a game and the red head salesman said to my 12 year old son, “listen to the words that come out of my mouth” I didn’t say anything so I wouldn’t cause a scene in the store and bought the game anyway. But I hope after I call headquarters and report this employee BY NAME that he will lose his job that he doesn’t deserve!!!!


Prent'a July 8, 2013 at 2:27 am

What a crock of s*** this company i bought a new ps3 white ps plus version with 3 games.well the controllers stopped charging i purchased a warranty this s*** happened may 19thday still no phone call no courtesy call nothing.will never buy from them ever again.all family and friends have boycotted gamestop.


M Grimes May 28, 2013 at 6:54 pm

DON’T BUY AN IPHONE FROM GAMESTOP!! I purchased a refurbished iphone from thinking a national, billion-dollar company would be the right place to buy. Gamestop sold me a STOLEN iphone. How does this happen? Their customer service rep did little to help expedite a replacement, telling me it would take several days and until it reached their warehouse they would not send a replacement. The thousands of dollars I have spent at Gamestop over the years just does not matter. This company should be ashamed and not able to sell anything, not to mention iphones.


Anne Guzzetti April 17, 2013 at 6:04 pm

On April fourth I bought a game stop card for my son in laws birthday, I paid and then gave it to him on April fifteenth. H called me tonight and told me that it was not activated . I went back to the store and got the receipt and saw the receipt. I had the manager print up from the computer the transaction. I work at that store so know it was activated by the manager. I then called the help line or customer service which put me on hold for twenty minutes, then was told because I did not call from the store they could not help me, so I went to the store and the manager called the same line, customer service and was told it was the store fault. Then I called again, and Laura who was the only curtious one told me that she could not do anything but was apologetic. I told her I would tell myfriends not to buy them. I buy Amazon and a lot of other cards for my kids and grandkids and have no trouble, and if I ever have, the store will refund my money it is only twenty five dollars, but it is the principal of it. Thanks for listening to me.

Anne Guzzetti


michael veldstra January 28, 2013 at 3:28 pm

I purchased a refurbished/ Used x box 360 consule about 3 months ago. I had to trade it back in 4 times already. The last time the on button to start the consule did not work. There will be a fifth time because the clerk did not want to take the consule out of the box. I found out why when I got home. The face plate was broken. It also makes wierd noise when one opens and closes the disc drive. This is garbage. Something has to be done! If not then i will get a full refund, go elsewhere for the business, and inform everybody that will listen to me. In other words I am pissed!


Marlena April 3, 2014 at 11:46 am

Bought a used xbox 360 from your store in York, pa I’ve had nothing but problems with it n now I’m being told I’ll b forced to eat the $400 I spent on it this is a bunch of bull when u buy something costing that much u should b allowed a full refund if ur money when it goes down within so many days like 30 or 60. Totally got ripped off again from this company n I’m told to google the main offices number n when I call it won’t go through, I think it’s time mayb these issues b made public(papers, news, etc)


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