Gamestop Corporate Office

GameStop Corporate Office Address

GameStop Corporation
625 Westport Pkwy
Grapevine, TX 76051

Contact GameStop

Phone Number: (817) 424-2000
Fax Number: (817) 424-2002
Email: Email GameStop


CEO: J. Paul Raines
CFO: Robert A. Lloyd
COO: Daniel A. Dematteo

GameStop History

GameStop began in 1984 in Dallas, Texas as Babbage’s.  The company was originally a software retailer.

In 1994, Babbage’s merged with Software Etc.  In 1996, the company had 800 total stores and filed for Chapter 11 Bankruptcy.  The company was kept afloat by Leonard Riggio, of Barnes and Noble.

In 2004, GameStop was spun off from Barnes & Noble as its own company.

In 2005, the company merged with EB Games (formerly Electronics Boutique).

In 2007, the company acquired Rhino Video Game from Blockbuster.  In 2011, Spawn Labs was acquired.

GameStop currently operates over 6700 stores in 18 countries worldwide.


{ 135 comments… read them below or add one }

Joey R. November 20, 2015 at 1:07 pm

3 times I called to have a balance transferred from a card I lost, to a new replacement card I already received. All 3 times the transfer took place in your system, and nothing is showing in for my balance. I want something done asap, this is absolutely outrageous. It is supposed to take 24-48 hrs to complete, it has been tried 3 times and nothing, and a manager from the phone center was suppose to follow up and never did. It has been over 3 weeks now. A simple email giftcard with my amount would suffice but their system is not setup to do so apparently. I will be looking for other methods of buying selling because of all the non sense


Staci November 16, 2015 at 12:32 pm

We bought cod pre-order and got the season pass and guess what….it DOES NOT WORK! After spending 2 hours on the phone with your 800# we politely get hung up on after being told we are “Shit out of luck” by one of your “wonderful” customer service reps. Your company possibly has the worst customer service. And that’s saying a lot since we have Comcast. We got screwed out of $56 dollars and you all don’t care about your loyal customers. And was even told that your company takes no responsibility for any code that does not work. Done with your company and will only ever order things directly from Microsoft. Because when we called Microsoft after your store said to do that, Microsoft told us they can’t do anything because it was bought at game stop. You guys f’n suck!!!!!!!


adam williams November 15, 2015 at 6:12 pm

i bought a digital version for Pc of GTA 5,i have downloaded it over and over and it continues to tell me there is an Zlib error and i need to verify,i have went over everything i could to verify it and i still keep getting an error.i have tried to Email youand all i get is that ill be contacted in 24-48 hours and that was 5 days ago and still nothing.I WANT MY MONEY BACK OR A HARD DISC. COPY OF THE GAME.and if i dont hear a response anytime soon,yall WILL be seeing me at 625 westport Pkwy grapevine,Tx 76501 as i too live in texas and wont bother me for a road trip for my moneys worth since i have had no response on the matter so far.i dont work my ass off to be screwed out of my hard earned money.if you search your logs i have sent 2 Emails regarding my issue.sincerely a long time but pissed off customer.


Jason W November 13, 2015 at 4:28 pm

I have been trying to reach out to gamestop for the past week after i got an email that my 60,000 points that i was saving up was then used and not by me. I have spent the last week calling into the support line to correct this issue and also using the email above to send requests via email to talk about this issue and all i get is “please wait 48 hours” and still NOTHING! I have supported gamestop for many years with pro memeber ship and even gamestop credit card. I am started to have second thoughts here when i can not even get a response on ANYTHING and the store just says. “just keep calling” And i do and sit on the phone for over an hour just to get hung up on before they even ask my name and i have to call back and wait, then get off work and get the message that they are closed!!! With many calls and emails sent and no answer im starting to think is it just about the money? were is the customer service here?


Leave a Comment

Want to make sure GameStop sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: