Express Scripts Holding Corporate Office - COHQ

Express Scripts Holding Corporate Office

How would you rate your experience with Express Scripts Holding ?

[Total: 8    Average: 1.5/5]

Express Scripts Holding Corporate Office Address

Express Scripts Holding Incorporated
One Express Way
St. Louis, MO 63121

Contact Express Scripts Holding

Phone Number: (314) 996-0900
Fax Number: (314) 291-3669
Website: https://www.express-scripts.com
Email: Email Express Scripts Holding

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: George Paz
CFO: Matthew D. Harper
COO: Patrick R. Mcnamee

Express Scripts Holding History

Express Scripts began in 1986 as a joint venture between Sanus Corp. Health Systems and Medicare Glaser Inc, a retail chain of 79 pharmacies.

The company was purchased by New York Life Insurance Company in 1989 and became publicly traded in 1992 on the NASDAQ.

Express Scripts offers pharmacy benefit managements (PBM) services to managed care organizations, health insurers, employers, union-sponsored benefit plans, government health programs, third-party administrators, primary care physicians, among others.

One of Express Scripts’ biggest clients is the United States Department of Defense’s Tricare program.

Express Scripts is a Fortune 100 company, the 24th largest company in the United States, is a member of the S&P 500, has 30,125 employees, and had $94.4 billion in revenue in 2012.

{ 6 comments… read them below or add one }

John Wilson August 18, 2017 at 11:01 am

Please share your press release regarding your positive move to soon limit the number and strength of opioid drugs prescribed to first-time users as part of a wide-ranging effort to curb an epidemic affecting millions of Americans.

Reply

Alan Harris March 26, 2017 at 7:20 am

Express Scripts,
I have been dealing with an accounting error on your part for over 6 months now and neither your customer service or the many supervisors I’ve talked to seem to understand the problem. It started back in Sept. 2016 when I ordered what turned out to be an expensive medication that I cancelled 1 hour after ordering it when I found out its cost was over $1,500. The subsequent supervisor I spoke with refunded my account which was fine but no one told accounting to stop the extended payment plan from charging my credit card every month for the prescription. I’ve had to battle many phone calls with you all in addition to disputing the charges with my credit card company and eventually stopping all charges from you in the future. I’ve been credited back from you for 3 of these extended payments but this last one of $613.85 you seem to be holding on to. I DO NOT OWE this amount and would never order a prescription that would cost me over $500 a month so someone please end this nightmare. I recently spoke to customer service who was trying to collect this amount which is now over 90 days and asked them “what was the prescription for that they were trying to collect” and he could not find it anywhere. So now that is on record along with my subsequent reply on 3/24. I would hate to have to take legal action but I may have no choice so please research this and get back to me. Look for ALL AMOUNTS over $412 on my account and reconcile those amounts and you will see what I am talking about. I look forward to hearing back.

Alan Harris

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Richard March 14, 2017 at 5:25 pm

Richard I have too call every 90 day last two year because they can,t get my order right call me 330773XXXX

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Richard March 14, 2017 at 5:23 pm

Richard I have too call every 90 day last two year because they can,t get my order right

Reply

Joanne Carter July 19, 2016 at 1:46 pm

To Whom It May Concern;

I am the caregiver for John Dewey Carter member# 00392659H. Mr. Carter is elderly and on life sustaining medications, one of which is Humalog. Humalog is an injectable diabetic insulin. As Me. Carter is on a fixed income I have been ordering from Express Scripts to make his medication affordable. Unfortunately, your website, processing procedures and information relating to customer service are poor at best. The only positive feedback I can give is regarding the individual customer service representatives I have spoken with on the phone. And they seem to be as frustrated as I am.
Humalog is a refrigerated insulin that must be shipped next day service. I originally placed the refill order online 7/13/16. The doctor was contacted for a refill prescription and when she sent it back, electronically, as requested it was rejected by your system twice because the ‘box’ was full. After much frustration the prescription was accepted on 7/14/16. Your website says it was shipped on 7/16/16 but the UPS tracking reveals it was not shipped until 7/18/16.
It is almost 11am Pacific time on 7/19/16, 6 days from when I originally placed the order. I have very little confidence in your company and do not intend to order or recommend Express Scripts to anyone in the future.
Words cannot express how disappointed i am in your company.

Sincerely,
Ms. Joanne Carter

Reply

Thomas J Carroll June 11, 2016 at 10:15 am

Good day Ladies and Gentlemen of Express Scripts,

I belong to Emblem Health, HIP in NY and use express scripts for my maintenance medication as well as any one off prescriptions. I have used your services in the past when I belonged to Jet Blue. I have always received excellent service and quick prompt delivery of all meds, however my latest script seems to be a major fubar at express scripts where “no one” either customer service nor the pharmacy seems to be able to process the script nor get it delivered. CS staff have gone so far as to tell me to use my local pharmacy, yet offer no date, issue or reason why the delay. RX Receipt No: 5474-0726-5212-5449 was submitted on 6.2.16 for processing and as of today is still pending despite 4 calls to customer services who promised expedited processing and 2 supervisors who said the rx is correct and “DO NOT UNDERSTAND WHY” the process has been delayed. Why would a company tell me the consumer to use another company for my rx’s when this is “MY BUSINESS MODEL”. I am at a loss and do not understand why this simple rx cannot be processed and probably move my business to the local pharmacy and tell everyone I know about the latest horrible service. Thought corporate may want to know about these issues. Regards, Tom Carroll DOB 6.16.XX tel 718 921 XXXX and cell 718 679 XXXX

Reply

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