Everbank Corporate Office - COHQ

Everbank Corporate Office

How would you rate your experience with Everbank ?

[Total: 5    Average: 1.8/5]

Everbank Corporate Office Address

EverBank Financial Corporation
501 Riverside Ave
Jacksonville, FL 32202

Contact Everbank

Phone Number: (904) 281-6000
Fax Number: (904) 281-6165
Email: Email Everbank

Everbank Facts

Date Founded:
Founding Location:
Number of Employees:

Everbank Executives

CEO: Robert M. Clements
CFO: Steven J. Fischer
COO: William Blake Wilson

Everbank History

Everbank was formed in 1994 when current CEO Robert Clements led a group of investors in acquiring Jacksonville, Florida based Alliance Mortgage Company.

In 1998, Alliance formed First Alliance Bank and acquired Marine National Bank.

In 2002, First Alliance acquired Everbank and took the name Everbank in 2004.

In 2007, the company was set to acquired NetBank but the acquisition fell through at the last minute due to the subprime mortgage crisis.

In 2010, the assets of the Bank of Florida were acquired from the FDIC.  The company also purchased the rights to Jacksonville Municipal Stadium, now known as Everbank Field.

The Everbank corporate office is located in Jacksonville, FL.


Everbank FAQs

Question 1: What is the phone number for Everbank?
Answer 1: The phone number for Everbank is (904) 281-6000.

Question 2: Who is the CEO of Everbank?
Answer 2: The CEO of Everbank is Robert M. Clements.

Question 3: Who founded Everbank?
Answer 3: Everbank was founded by in .

{ 15 comments… read them below or add one }

linda norris September 17, 2017 at 12:38 am

The job search app –, currently lists a job via Linked -in called:
Job ID: 17005182 – Project/Change Management Governance
Company Name: : Everbank, Jacksonville, FL:

However, “Startwire”, often lists FAKE and FALSE jobs with incorrect locations. I have spent too much time, already searching the Everbank job site for the above job only to come up with this:
Search Results in All Jobs in Category Project/Change Management
So, once again, shame on me for trusting information found on Startwire and Everbank. There is NO job under this name on the website, so is it a real job or not? Please advise?


timothy nevins July 12, 2017 at 11:09 pm

I could see if you outsoursed your customer service to some 3rd world country but i am trying to get some simple documents pertaining to my mortgage, but NO, your people have run me around and around what is wrong with you people,i can’t believe how incompetent your workers can be ,very nice very polite yet can’t get anything right !!! I need someone to help me solve a simple problem..


Ricardo Peters May 18, 2017 at 5:43 pm

I need someone at an executive level in home lending to contact me.


SUSAN CINGARI February 27, 2017 at 4:55 pm




lisa pennell January 31, 2017 at 1:27 pm

the service was horrible and i feel like they gave me the run around, and got me out of 600 dollars just too tell me that i didnt get the loan i dont feel like its right! Hope there is something you can do about it cause i am very upset about the situation.


Lisa Pennell January 28, 2017 at 11:55 am

CEO:Robert M.Clements please email me back or call at 919725XXXX regarding my mortgage


Jessica Sternthal January 3, 2017 at 1:26 pm

Don’t ever get a mortgage from Everbank! The absolute worst service! Besides the fact that their rates are not really competitive at all, you can absolutely NEVER speak to an actual person if you have a question or problem once you’ve got your mortgage. I only got our mortgage from them, despite their higher rates because I personally knew the loan officer and thought we’d get better service and care and knew that we would be paying off the whole mortgage in about a year- didn’t work out that way at all. Being HIGHLY qualified for the loan, we were asked to explain multiple trivial recent expenses over and over again ( even with over 4x the mortgage amount in liquid assets in the bank), AND, they were barely able to get the loan on time. To top it off the loan officer left Everbank, because even he didn’t like working for them. We switched our homeowners insurance and received a refund from the original insurance company. I was told it needed to be deposited into our mortgage escrow account, To cover future insurance payments. However, since I have never been able to reach anyone at Everbank, I had to pay the new premium out of pocket, myself, instead of having it go from the escrow account. Now that I’ve received the refund check I need to make sure that I can deposit it to refund myself and NOT deposit to escrow account. Spent over 3 hours on hold with multiple phone calls, never to reach a person. Went to an actual branch, waited 20 min to have the teller tell me that no one could help me but that I could wait while she called ( the exact same numbers I’ve called where all you get is a recording). This is a bank that deserves to fail. The worst – they absolutely do not deserve my business and I can’t wait to pay off this loan!!


Quynh Campbell June 29, 2016 at 11:30 am

You redid the mortgage site and removed all the information listed on the left side of the page.Items such as escrow,taxes, insurance are no longer available. To top it off you don’t seem to want to do business with email. I need you to send me the information on escrow,taxes and amortization schedule.


Sherri Blatt May 23, 2016 at 6:04 pm

Hi there. I’m a very unhappy mortgage customer. The flood loss department customer service is horrible. Especially a woman named Josie. My home has flooded twice in less than a year. I’m getting the complete ULTIMATE run around. I tried to reach out to the supervisor Roz and can’t get in touch with her. The flood insurance sends a check made out to my husband and Everbank. Last year we had our reimbursement checks made to us because we paid out of pocket. Same goes as this year and Josie tells me we HAVE to have a contractor and the policy is new this year. I would like to see that in writing and it still doesn’t matter because the work is almost completed. We did our own sub contracting and in Texas you can deduct everything without ever needing a contractor. This is the most horrible thing that has come my way. It’s our money and we deserve it back. Our loan number is 900711396. As if we don’t have enough on our plate to be told this kind of bs lame policy is ludicrous. We borrowed the money so we didn’t have to wait over 6 to 8 weeks for our Proof of Loss which I still haven’t received for a flood that occurred on April 18th. I just called to make sure all our things were ready for when the check comes which should be in the next week or so. I’m furious beyond words and super stressed from having flooded twice in a year and don’t need my mortgage company treating me like sh*t. Can you help me get to someone who can help us? Thanks soo much! I can be reached at 832.766.XXXX. Steve Blatt


Dennis Brown, Euler Hermes March 10, 2016 at 9:35 am

I need to know the name and phone # and e-mail address for the loan officer that handled the account of George F. Kempf Supply Co. in Philadelphia, PA.


Tina Earl March 20, 2017 at 12:10 pm

I never felt so disgusting how this company I will do what ever it takes to bring them down they robbed me and my husband I’m am sick they have a man come to the house like 6:00 in the morning I was scared for my life and my kids I thought a burglary was about to happen I’m in a fixed rate and they are doubling my mortgage and they are not telling me why house about to sink in i hope they suffer if I have to go nationwide or the news stations I will


Venkatramani March 1, 2016 at 7:17 pm

Mr Robert Clements,

I recently was switched from EVERHOME Mortgage website to your really broken EVERBANK website. My password and account information is (note the present tense) no longer accessible. And calling your HELP DESK resulted in the following a) I was on hold listening to your wonderfully served ELEVATOR music for 30+ mins b) when I get hold of a rep through another line, he does not even know your name and on top of it he basically informed me that it will be a long wait as loads of clients have the same problem. It is that PATHETIC.

Will your firm and your wonderful servants (however incompetent they are) have the same patience if we are late in our payments ? Won’t you load your cannons and drive down to where we live. I request you to take my number and call me back (and spend 30 minutes holding will be fun for you – I promise I will serve Taylor Swift music).

In 2016, your technology team is really AWFUL in implementing an effort where a simple password reset is not feasible (if my original password worked then my QUICKEN would have done the transaction updates properly). In the days of TouchID and Samsung Pay here you have a system that cannot even recognize a long term account holder – the one who pays the interest very promptly to make you richer.

You MUST have a chat with the IT chief and probably hire a qualified person than the 10 year old who is running the show.

Incredible Service – no wonder why America as a country is losing !


Deborah Geary Kermode November 18, 2014 at 7:40 pm

May I have the direct email addresses for the following
CEO: Robert M. Clements
CFO: Steven J. Fischer
COO: William Blake Wilson


Princess Greene July 12, 2013 at 11:36 am

I’m very displeased with Everbank and the way that everything is handled at the very last minute. My original loan was supposed to closed on May 24th, 2013which did not happen due to an oversight that should have been detected in the beginning stages of the process. As a result we ended up having to get an extension from the seller twice. Now my closing is suuposed to be on July 12th/15th, 2013 and here we are once again with last minute stuff. My credit is good, my finances are in tact and I have several homes that were paid for in cash. Yet in still you all are knit picking every little thing. Someone keeps dropping the ball and I’m tired of it. At the 11th hour no one wants to answer their phone or respond to emails to give a definite answer. The seller most likely will not allow another extension which means: I LOSE my $1000 binder deposit and the house all together. Not to mention the $450 for the appraisal and the $615 for the paint that I purchased thinking that I would be the new owner by this weekend. Things just aren’t in order at Everbank. Why are IRS transcripts and MI being ordered at the last minute knowing we already have a definite closing date? Why couldn’t the information that you already had from May be used for this closing instead of starting over and treating it as a brand new file? I’m not sure if anyone will even read this or respond for that matter. But I am very frustrated and aggravated with Everbank.


Melonie Williams May 1, 2013 at 4:22 pm

How can we reach Ray Wong? Thank you we appreciate your consideration
Melonie Williams, Executive Assistant to Jim Callahan
203-660-6110, Fax: 203-629-8907
New address: PentAlpha Capital Group, 2 Greenwich Office Park, Greenwich, CT 06831 Mail: P.O. Box 4839 Greenwich, CT 06831


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