Einstein Brothers Bagels Corporate Office - Corporate Office HQ

Einstein Brothers Bagels Corporate Office

How would you rate your experience with Einstein Brothers Bagels ?

[Total: 14    Average: 2.3/5]

Einstein Brothers Bagels Corporate Office Address

ENBC Corporation DBA Einstein Brothers Bagels
1687 Cole Boulevard
Golden, Colorado 80401

Contact Einstein Brothers Bagels

Phone Number: (303) 568-8300
Fax Number: (303) 202-3355
Website: http://www.einsteinbros.com/
Email: Email Einstein Brothers Bagels

Einstein Brothers Bagels Facts

Founder: Steven Kolow and Arthur Cores
Date Founded: 1995
Founding Location: Boston, Massachusetts
Number of Employees: 10500

Einstein Brothers Bagels Executives

CEO: Frank Paci
CFO: John A. Coletta
COO: Robert E. Gowdy Jr.

Einstein Brothers Bagels History

Einstein Bagels logo

Einstein Brothers Bagels was founded in 1995 by Steven Kolow and Arthur Cores, originally as Boston Chicken. The company now has is headquarters in Golden, Colorado. The company has franchises and licenses under several names including Noah’s New York Bagels, Manhattan Bagel Company, and Bagel & Bagel, Inc. Einstein Brothers Bagels is a subsidiary of the Einstein Noah Restaurant Group, which also owns Boston Market.

Einstein Bagels store front

Einstein Brothers Bagels is a chain of bagel and coffee shops, which offer a wide variety of bagels, generally from third party sources, as well as different types of coffees, flavored coffee, and coffee drinks.

Einstein bagels sign

The company is owned by a private equity firm, JAB Holdings, which is based in Germany. In early 2019, the family that owns the majority stake in Einstein Bagels, as well as other food chains, admitted that their family has a link to the Nazi Third Reich. 

As of 2014, the company had 862 locations, 459 of which are company owned. After lending too much money to franchisers, the company declared bankruptcy in 2000.

Einstein bagels logo 2

Einstein Brothers Bagels FAQs

Question 1: What is the phone number for Einstein Brothers Bagels?
Answer 1: The phone number for Einstein Brothers Bagels is (303) 568-8300.

Question 2: Who is the CEO of Einstein Brothers Bagels?
Answer 2: The CEO of Einstein Brothers Bagels is Frank Paci.

Question 3: Who founded Einstein Brothers Bagels?
Answer 3: Einstein Brothers Bagels was founded by Steven Kolow and Arthur Cores in 1995.

{ 11 comments… read them below or add one }

Mary April 5, 2019 at 10:29 am

February 7, 2019

Mr. Frank G. Paci, President & CEO
555 Zang Street
Suite 300
Lakewood, CO 80228

Dear Mr. Paci:

I am writing this letter because of an experience I just had with you bagel establishment located at 9929 S. Military Trail, Boynton Beach, Florida.
I went to this location with an elderly lady friend of mine. We each ordered the smear bagel with cream cheese. We also ordered 1 medium coffee with an extra cup because she doesn’t drink that much coffee. They charged us $2.29 for an extra cup. We were willing to pay for the empty cup but they charged us for a cup of coffee. When we realized what they did, we had them take the amount off the bill. Jessica then asked, “Do you want a water cup?” We said sure. Went to our table and I poured about a 1/4 cup of the coffee into the water cup. We started eating and 10 minutes later Jessica came to our table and told us we were stealing because we used the water cup and poured coffee into it. Water cups have to be used for water and not used to share the coffee. She said,” we could either buy another cup of coffee or we would be kicked out and banished from Einstein.” She then had some guy from the back come out and told us what we were doing was stealing by using a water cup to pour 1/4 cup of coffee in it. He wouldn’t give me his name because he said he didn’t work there. I did take a picture of him. The elderly lady I was with purchased another empty cup for $2.39 plus tax.
I did tell them I would be writing to you and they said, “Go ahead, he will agree with us.” If this is the way you are running your business, I will never go to another Einstein Bros. again and I would never recommend it to anyone. If you have an email address I would be happy to send you a copy of the picture I took of both Jessica and the guy with no name.
Also, the checkout counter was very sticky. I mentioned that they needed to wipe it down. I was pretty much told to mind my own business. I did attach a copy of a picture of Jessica and the guy with no name behind the register.

I have posted my comments on Facebook as well.

Reply

joan March 29, 2019 at 12:19 pm

Why can you not get an answer on your corporate number what a way to run a company? I have been to the Maitland Florida location 3 times to pick up chocolate chip bagels at about 12:00 noon they are always out. I have to drive about 5 miles to the next store to get them.. Yesterday when I went one more time Anne waited on me. She was most rude and had a really attitude when I asked her why they never have them at lunch. I got some plain bagels and she actually took orders from folks behine me as I waited with cash in hand to pay. When I walked back closer to her she yelled I’ll get to you. I asked for the manager and she said she was but her name tag said team leader. I asked for a card to call corporate and se gave me a card with Phyllis Tylers name on it. Later when I called the number guess who answered you got it Anne and your corporate office number doesn’t answer either with this kind of NO SERVICE I can see why. I wish Panera had chocolate chip bagels. Your location in Maitland is horrible, you should have employees go to customer service classes. No wonder Panera is packed and you can’t even stock bagels at lunch time.

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Loree Alderisio February 25, 2019 at 9:17 am

Your Vero Beach store is terrific. The staff are always pleasant and happy. The food is always fresh and delicious. Yesterday I watched the manager, Sarah, handle a particularly nasty individual… who, incidentally, is a ‘regular’… Sarah was kind, pleasant and conciliatory to this obnoxious lout, who complains and causes a scene every time he comes to the store. I have never seen her lose her temper with this man regardless of how rude and belligerent he behaves. You should be proud of your manager and commend her for a job well done!

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Steve May 24, 2018 at 11:29 am

Your Mervyn’s coffee has gotten so WEAK at 2 locations..Plantation and Coral Springs, Florida that I have no need in visiting any longer. I gave 2 attempts and this coffee is the reason I go to your stores….no longer.
To make it worse..yesterday I tried the Crispy Chicken with egg sandwich….a tasty sandwich it was…but your CRISPY CHICKEN was gooey and cold in hot egg sandwich. What a mess…..that was the worst!!! If the chicken had been crispy, it might have been excellent

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Nicole July 25, 2017 at 11:19 am

I am horrified over my experience with the Einstein Brothers Bagels on SW College Street in Portland, OR.

I called the main customer service number when my order was 5 minutes late. The rep called the manager, Abby, and said that Abby texted the delivery person. He was on the property, but in a different building. I said I would stay on the line until the delivery driver called me at the phone number I provided in the event that he got lost. 15 minutes later, I am still on the phone, and no phone call from the driver. My order is now 30 minutes late, and I am behind schedule. I called Abby and said that if my guests arrived before the food did, I wanted the order comped. Her attitude was that there was nothing she could do. I asked her to contact him and ask him again to call me. No phone call. By this time, my guests have arrived, I’m late picking up other orders because I’ve been entangled in the case of the missing delivery driver, and people are starting to ask questions.

I went on a hunt. After a few minutes, I see someone carting an Einstein Brothers bag. I got his attention and asked to see the invoice. I pointed to my name and number and said there was no excuse for not calling when he got lost. I told him that I was behind schedule now and wanted to talk to their manager. When I asked how long he had been on campus, he replied “30 minutes.”

I did not hear from Abby.

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Joanne May 22, 2017 at 1:19 pm

The closest Einstein Bros Bagels to me is the Coral Springs location at 2465 N University Dr ,Coral Springs, FL 33065, (954) 341-6505.
I have been there on several occasions and I always have the same experience and it is never good.
I usually visit on Saturday or Sunday somewhere around 1pm.
This location is so poorly managed and not clean and the service is extremely slooooowww.
You can always hear the staff in the back laughing loudly while the front has customers and the counters and floors are filthy. Not to mention the fact that, they are always out of Plain bagels. Really??? I would imagine that that is the staple. Why would they be out of Plain Bagels? Also, the bagels are so well done they are tough to chew.
Saturday I ordered a cinnamon raisin toasted with honey butter, and a sesame Not Toasted with plain cream cheese. What I received was a cinnamon raisin toasted with some kind of cream cheese and a sesame not toasted with you couldn’t even tell there was any cream cheese and there was some foreign cream cheese on it from the counter. Made me want to puke! And it took 20 min for them to get the order wrong when it was NOT busy at all. When I complained, there were a few other patrons that said the same thing, They are extremely slow and never get the order right.

So to recap:
1. Bad Experience
2. Poorly managed
3. Always out of bagels (not just plain) by 1pm
4. Way too slow
5. Can’t get the orders right
6. Dirty counters and floors
All this adds up to I will not be going there anymore. I will go to Brooklyn Water Bagel right down the block from now on.

Thank you,
Joanne Rossi
an extremely disgusted former patron

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Bob May 17, 2017 at 8:57 pm

gift cards

ttention
Our gift card website is temporarily down for maintenance. Please visit us at your local Einstein Bros. store and purchase a gift card in-store. If you need to check the balance on your gift card please call us at 1800-BAGELME.

real Hoosier Dam cute

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Matthew May 5, 2017 at 9:19 am

Your website is completely broken. Half the links don’t work, on my phone or laptop That’s not what I’m here for though.

Your website won’t let me sign up for the Shmear Society, because it says every single time that literally not ONE zip code from my state is valid. How does that even make sense?

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Albert Person August 15, 2017 at 3:08 pm

Your website has been broken for MONTHS! Please fire your entire web team and hire some competent people. I absolutely LOVE Einstein Bagels but you seem to run the company like a bunch of overweight frat bros that are too busy chasing tail or whatever. I’m going to assume that the CEO, COO, and CIO went to USC (University of Spoiled Children) that received an inheritance from mommy and daddy and are possibly at this moment drinking Lite beer out on a rundown golf course touting about their college days, etc. I drove 20 miles this morning to a location that your website said was open and was closed due to it being on a college campus. Thanks for listening!

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Judy February 24, 2017 at 2:34 pm

Hi been location worst experience on 59 th Ave thunderbird. Glendale az went in order 6 bagel girl give five show her coupon had on cell phone charges me full price come on

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Diana Brest January 16, 2017 at 2:36 pm

Einsteins is awful.We have 4 Groupon vouchers totaling $15 each. Did not expire til 1/31/17. We paid out of pocket $34. We want the money for the 4 vouchers which are $60 + 34 in a gift card

Your company guest services does nothing but give the run around. Einsteins is not helpful at all, no one calls back

I want a response on
This

Diana Brest
602-418XXXXX

Reply

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