Dunkin Donuts Corporate Office

Dunkin Donuts Corporate Office Address

Dunkin Brands Group, Inc.
130 Royall St
Canton, MA 02021

Contact Dunkin Donuts

Phone Number: (781) 737-3000
Fax Number: (781) 737-4000
Website: http://www.dunkindonuts.com
Email: Email Dunkin Donuts

Executives

CEO: Nigel Travis
CFO: Paul C. Carbone
COO: Paul E. Twohig

Dunkin Donuts History

Dunkin Donuts was founded in 1950 by William Rosenberg.  The first location was in Quincy, Massachusetts.

In 1955, the first franchise opened in Worcester.

In 1963, the chain opened their 100th corporately owned location.  In 1964, the 1000th franchise opened.

In 1990, the 2000th location opened.

In 2004, the company headquarters was relocated to Canton, MA.

In 2006, the company was acquired by several private equity firms lead by Bain Capital.

In 2007, the first location in Taiwan was opened.

Dunkin Brands, the parent company of Dunkin Donuts, went public in 2011.

The company currently operates over 10,000 locations in 32 countries worldwide.

{ 312 comments… read them below or add one }

Wiley Smith May 1, 2016 at 10:56 am

I have been a loyal customer for quite some time to the store in Fernandina Beach Fl.
The management there was the best. The man was friendly, he treated his customers with care,respect,poliet,professional.
This weekend I go there at 6:00 am and there not open. The employees are so unorganized it was a shame the customers done without until the crew could get it together, (wake up)
I noticed I did not see the manager only known to me a Chris. I don’t know what happened ed or where he is but we need him back. One of the guys there is covered with tattoos and jewelry is not what we want to see frankly. If upper management cares about the customers we want Chris back a d soon or your not going to have repeat customers. If you would care to hear about it ,please contact me.

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Donna Dickerman April 25, 2016 at 9:27 pm

DD says:

I drove into DD (30 Commercial Street, Foxboro, MA) for the second time in 3 wks or so. The menu board was still not lit so you couldn’t read anything. I asked for cookies, no cookies. I asked for muffins and asked if they had skim milk (some shops used to have it). No skim milk except for coffee. Not a satisfied customer who will frequent that location in the future.

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Ray Frisbie March 27, 2016 at 8:18 pm

I am appalled that you are open and make your employees work on Easter Sunday . I am in ct. Wethersfield .Awful

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Jana February 7, 2016 at 12:13 am

I work in the pine bush New York store… I have been on the floor and waiting on customers about a week. The manager of the store is giving me one day a week … When applied for full time. The manager is about my age in late 30s early 40s.. And hangs out with the kids … Not work hangs out with them . Today the manager left for a few hours and there were off duty employees climbing in the drive thru window .. And much rudeness with the customers . Many customer complaints … These are her full time workers Abd friends . I have managed in businesses most of my working career and have never seen anything like this. It was a disgrace . Breaks are given the last hour of our work shift. If I was getting my hours cut because I’m the newest employee … I could understand …. But for the rudeness and the behavior such as climbing threw the drive threw window and your not even working? Because these are the managers pals? This is why dunkin can’t keep help. I work my tail off… To do the best I can do … And the manager had the nerve after only a week on the floor telling me I’m to slow?i have honestly never seen anything like this. Perhaps someone besides the manager should be watching the cameras then you would see what I and several others, customers and co workers saw and it’s disgraceful . This is why I can’t get hours ? For this behavior and the rudeness in the workplace . After only a week she’s trying to get rid of me cause I don’t do the horrible things her pal workers do … Such as climbing threw the dunkin drive thru? Someone other then the ~manager~ should be watching . Your truly Jana Dubois … Pine Bush dunkin … New York

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Jordan February 10, 2016 at 1:26 am

I worked for 1 week at Dunkin Donuts in Indiana, the managers are so rude to me…They pick and choose their favorites on who they hire. I only worked there for a week because I was testing their limits on who they choose as their favorite. I got fired for a no call no show but another girl that worked there that has been working their and didn’t show up for 2 days doing the same thing I did, didn’t get a warning or nothing. When I walked in to order something for lunch the next day, they told I was fired without giving me a chance. They were talking about how the school I go too, is bad and that she doesn’t hire kids that go to that school. She has 2 kids that go to that school but they can work their as long as they want. I have been trying to contact someone because it is discrimination and I will fight for this job and her career to be over.

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Lila February 6, 2016 at 7:32 am

I am very dissatisfied with Dunkin Donuts! I have gone to a lot of DD and 6 out of 10 customer service is so bad.I have gone to store #352318 and I received the worst service in this one and because of this girl that is being polite to even say girl that is how mad I am. Her name is Keynu B.and she really needs to be retrained.I just want you to know I am done with giving DD chance after chance .I go to your businesses because its covenant and I enjoy the coffee but why should I pay to be disrespected.I am a manager at one of the best known companies we are always known for our customer service and I can tell you this we do not put up with this disrespect. Word of mouth goes a long way.You have lost a customer for good and I am sure there will be more like me to follow

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ex employee February 4, 2016 at 9:50 pm

I recently have been terminated from the North St,. Bennington vt store. My problem is that i had a disagreement with the asst. manager and they choose to terminate me, where the previous week another employee threatened to punch another employee in the face. Of couarse the asst manager basic told him not to do it again and everything was kept hush hush. As far as im concerned they both should be terminated. Them you have the manager of the store flirting with women who work there.

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Lincoln and heather February 3, 2016 at 7:25 pm

Do not work for Dunkin donuts in 63rd and Cass Avenue Westmont Illinois 60559. They are unfair to their employees. They have no empathy towards their personnel. I had a girlfriend very ill, very ill an aunt ill. I had to take off and take my girl to th ER several times in a months period. Brought in notes. Morning manager was nasty to me and my fiancé. I finally had to quit my job as I was calling off to take my ill girlfriend to the hospital. I go to get my W2’s she will not give myself or my fiancé our W2’s. Giving us the run around. Told me they were in the mail on January 31, 2016. They are coming from westmont. Should have got the February 1,2016. Still nothing. Went back to her manager, Klelly, Now she says they were mailed from Oak Park? Then she tells me I will have to pay for them, if they were lost. She also told all the employees not to speak to us or they will be reprimanded! Why is she holding my W2’s? I can’t help it that I have sick people in my family, very ill. She also took several months to give us our tips?! Wow I guess the saying goes managers and alike do have the upper hand. So I need my return just as well as she does. I called corporate office talked to Brittany. Basically she said she could do nothing? Is she serious!!!! That Dunkin donuts on Cass and 63rd. In westmont has my w2’s in their data base. Who can help me? Mr. Travis CEO mr. Paul Carbone CFO, and also Paul E.
Twohig, can you please help us out. You can reply to this email. But, I’m sure you never read these posts. I believe undercover boss needs to go to this store.. Ceo’s ofDunkin donuts you would never put up with this kind of nonsense if it involved your family. Why should I have to do all this, and besides have to call the IRS, on this store. I just want what belongs to me. Please help me. Lincoln and Heather 2 emoloyees being treated with disrespect. Please get me my W2’s’. She doesn’t have to pay for hers. I know mine or my girls were not lost. She us a nasty person, 6 a.m manager Kelly is her name!!!! I hope she knows she’s ismaking the owners store look bad…I can only call the IRS….or can the CEO’s help me. I am also sending a letter to corporate confidential. As you cannot talk to anyone in customer service who can help me. As I was told they are privately owned. The turn over in this store is unbelievable. Owner at 63rd and Cass Avenue Westmont Il. 60559 please do yourself a favor and send this manager to school. She is very immature and vindictive and does not have any empathy. Please help me! Lincoln Garcia

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Lincoln and heather February 3, 2016 at 8:11 pm

MOHAMMAd owner of DD in westmont ill on Cass. Is anyone going to go to bat for me? I want my w2’s for 2015. Before my girl got ill, and my Aunt who had an incurable disease, I was great as apple pie! Even told to take classes for shift leader? I did not ask for my fiancé or my Aunt to get ill. No one asks for that. Now because I quit I’m being treated unfairly by Kelly manager. Mohammad owner of DD do you tolerate this kind of business in your establishment? Kelly even has the rest of the employees being nasty. People are that shallow! You were sent an email from corporate. Did you see the email about my W2’s and Heathers, that Kelly is HOLDING. Kelly manager, is not giving them to Heather or I. I was assured by Brittany corporate office of DD. the email was going to you… Mohammad owner of Dunkin donuts at 63rd and Cass in Westmont Illinois . Also Kelly has the employees, that work with her. Running in the parking area back in to the store to let her know I am coming. Seems she is having problems of her own, why take it out on me. I show her respect. Mohammad, please tell Kelly to give me my W2’s and stop saying she mailed them. Her story has changed three times. Please help me! I need to pay medical bills.,..
Lincoln and Heather formally of DD at 63rd and Cass Avenue. Mohammad please talk to her. I hope you read these posts.. I am going to call corporate again.

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Marcia Kittredge January 30, 2016 at 4:27 am

I am sending this email to your corporate office. To report unsatisfactory service at store #345142 in bklyn ny. I ordered 2 different donuts and asked for the last blueberry muffin. When I returned home I didn’t check. But early in the morning my mom checked and notified me about the error. It seems to me you already have several complaints similar to mine, that your employees DO NOT UNDERSTAND ENGLISH WELL ENOUGH. To serve the best quality services to your customers. I would like to be restituted and have have the muffin I ordered. I do not have funds for these errors, due to I’m on ss disability. Thank you for your attention in this matter. Thank you, Marcia Kittredge

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Dayna-Marie December 27, 2015 at 2:32 pm

I recently went to the Dunking Donuts on the campus of New Jersey City University. In my 3 visits I repeatedly watched the ad on their TV screen in the dunking Donuts promote the $1.99 latte until 2-6. I have my receipt if you would like to see it with the time stamp of 5:17 pm. They refused to give me this price because the college runs the DD. I believe that is false advertisement to have the add being promoted (which I also took a picture of and could email it to you as well). Please email me back to explain why I paid full price for my latte. I am very upset. I go to DD many times a week and love my app. I hope this doesn’t ruin my opinion of DD.

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Denis Kramer December 21, 2015 at 11:04 am

PLEASE BE AS KIND AS TO FORWARD THIS TO YOUR OPERATIONS OR MAINTENANCE DEPARTMENT

Att: Operations Department

Dear Sirs and Madams,

To whom it may concern

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We are a leading company in the state of New York, situated in Glens Falls in the field of high quality and value seal coating and paving and we have been in business as of 1992. With a solid reputation of excellence and service.

Our service include yet not limited to:
Paving:
Driveways and parking lots
Commercial and residential
Developments and subdivisions
Repairs
Removal and replacements
Hot crack filing
Seal coating

Since your company has an outstanding reputation we wish to establish business links offering our services. We have the certifications as well as highly trained personnel in the implementation of our services.

If you want to count on our services please contact us by phone or by email, we will be happy to serve you and answer all your questions.

Kindly note: Free quotes always given. Workmanship is guaranteed.
Orders placed now until end March 2016 will receive a 10% discount
We do the whole of USA
,
Sincerely,
Denis Kramer
Black Velvet Seal Coating and Paving
Telephone: 518 210 XXXX

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elizabeth December 13, 2015 at 12:35 am

concerns about finding out You have a Store that the late night worker is using the restroom to smoke meth and I Know you have 2 employees working that that are Pregnant location of store Marion County Indiana between southport road and county line must be stoped

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Susanne Carrasquillo December 7, 2015 at 4:33 pm

I would appreciate someone to call me on my cell phone. I’m trying to make a complaint about one of my DD perks free beverage. It seems Dunkin Donuts support is sooo busy that your on the phone forever. Tried calling corporate and got passed on to another department and you honestly expect me to stay on the phone 30 minutes or longer and then no one gets on.

My cell phone is 347-891-XXXX

If I’m entitled to a free beverage any size why did that employee tell only coffee not a Capp

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Jan Vanhogezand December 5, 2015 at 12:04 pm

On Dec 4th I went through the drive throw store. #341396 ordered a cup of coffee and asked the girl who really could not speak or understand English very well to add 15 dollars on my dunkin app. I repeated twice 15, I repeated to her one five because I knew her English was bad. She couldn’t understand so she called another fellow who must have been her manager over. They then handed me my card back and had added 50. I explained to the fellow I wanted only 15. He said she heard 50. I then called Alex, since I was given his number. He wasn’t any help. My feeling is this why have someone on the window if they can’t speak and understand English? I’m sure she’s a hard worker, but why I ask the window. I use my app all the time. So disgusted with this, not to mention, the slip had no survey code. What’s with that? I can send the slip to you if you want, never seen this before. This is why I took the time to write.

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Benjamin D December 7, 2015 at 3:55 pm

I live in upstate NY and since 10/1/15 my DDPerks account has been hacked and mysterious charges from Forrest Hills Queens have started appearing and also have been using my free beverages. I have called 6 different times and waited over 2 hours each time waiting to speak to someone. Your customer service is the worst in the entire country and I think the “high volume” of calls is bull and you really do not want to talk to anyone nor help them. I also think you should hire people who know how to speak English or make the use of “Hooked on Phonics” a condition of employment.

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William Felter & Mary-Ann Kuczynski December 9, 2015 at 5:30 pm

My husband and I went to the dunkin donuts in Greenville NY we ordered 2 jelly donuts a latte and a cappacino.The donuts were stale and we were given a hard time getting our money back they wanted a receipt even though we purchased the donuts 2 minutes before.They had no idea how to make a cappacino my cup had a quarter coffee and 3 quarter froth.The young employee said I have no control the machine makes it.He said that’s the way cappacino is made. I have been drinking Dunking Donuts coffee for years. He remade the cappacino.The worse then the first.The manager never said sorry could care less that we were upset..Greenville dunking donuts in NY is the worst.The staff needs to be retrained.

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Lindsey December 1, 2015 at 10:29 pm

I love the Yorktown Center in Lombard, IL Dunkin Donuts owner! She is so super nice and now knows my coffee order. Also- I love the new app! I was skeptical at first because I am an old school card loving person- but the app is so easy and it’s great that people can send me gift cards right to my phone. Love Dunkin!

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candace wilsie November 21, 2015 at 2:55 pm

I went to a dunkin donuts in Salem mass it was the worst experience I had to wait over ten mins nutes for my coffee and the staff were just talking there was no body else waiting . I thought that was the worst service ever they didn’t even apoligize

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Nicky November 15, 2015 at 3:53 pm

Had an absolutely horrifying experience this morning while visiting my local Dunkin Donuts Jonestown Rd. Harrisburg PA. Not only did I wait longer then any person should for my latte but when I ask to speack with a manager I get a rude unpleasant woman who was beyond belief ignorant. When I ask her name she literally walked away? I had to ask another employee. Chate James. How is this allowed to continue?

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diane November 13, 2015 at 8:20 am

I have tried and waited to no avail to get a DD card replaced. We have been loyal DD customers and I have a DD card that I have auto-reload on monthly. The worn out card snapped in half. The phone lines are NEVER answered. I have without exaggeration waited multiple times OVER 40 minutes on hold to try and get through. If I have to resort to using my regular debit card I might as well go to ANY coffee shop. If someone at DD sees this, PLEASE reach out to me to correct the situation. Too busy to continue to bother with this.

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Still in shock... November 4, 2015 at 3:56 pm

Stop hiding behind “we don’t get involved in police matters” after the customer has to call the police to get a refund of $2.53 after eating at a DD establishment where the tea was absolutely rancid and a refund requested. The employee refuses to refund money without customer RETURNING receipt so they can place in their register. They know customer ate at the establishment and paid for items. The quote is response I got from corporate. How can improvements take place if corporate doesn’t get involved (POLICE OR NOT)? This is sickening and a disappointment. I hope the boycotts work, maybe corporate and the individually owned franchises will realize not to bite the hand that feeds you (paying consumers)! How about do the right thing instead of trying to be right!

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Still in shock... November 4, 2015 at 2:14 pm

Stop hiding behind “we don’t get involved in police matters” after the customer has to call the police to get a refund of $2.53 after eating at a DD establishment where the tea was absolutely rancid and a refund requested. The employee refuses to refund money without customer RETURNING receipt so they can place in their register. They know customer ate at the establishment and paid for items. The quote is response I got from corporate. How can improvements take place if corporate doesn’t get involved (POLICE OR NOT)? This is sickening and a disappointment. I hope the boycotts work, maybe corporate and the individually owned franchises will realize not to bite the hand that feeds you (paying consumers)!

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Victoria Tsitlik October 22, 2015 at 4:06 pm

On October 18 my hisband and I visited the Dunkins Donut store # 330619 in 12200 Viers Mill Rd Silver Spring, Md. Before buying a cup of cpffee, I decided to stop by the bathroom. The bathroom door had a very insulting handwritten sign consisting of five “Don’ts”, the first saying “This is not your home. Do not dirty the bathroom”, “Do not throw paper on the floor”, ending with “Do not take off this sign”.

It was a nice day, we have not had rain for many days.

The floor of the bathroom was very dirty, with toilet paper on the floor and paper towels all around the bin. The floor was definitely not washed for many days. The floor of the eating room was equally dirty, especially arounf the tables and under chairs. I can only imagine the filthy condition of the kitchen facility.

We left without buying the coffee.

I do not remeber seeing an eating facility so filthy.

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Melody Ducharme October 22, 2015 at 8:25 am

I am an dunkin employee for over 10 ueats as mgr asst mgr shift leader and trainer. I would love to have the chance to go to Florida especially Lake Worth and properly train them du kin standards.

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Linda October 17, 2015 at 2:59 pm

Thought That You where trying to make A come back here in this Ft Worth area ? but from what I was today over off WHITE SETTLEMENT Rd I do believe I am going to be staying with Krispy Kreme’s ! instead . may not have the same donuts that I like form Dunkin , but do like the customer service they have and they are by far……… So Much Better

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Meagan October 13, 2015 at 10:35 pm

YOUR APP IS TERRIBLE BEEN TRYING TO USE IT THE PAST 3 DAYS AND IT WONT WORK!!!! COULDNT GET MY FREE COFFEE YESTERDAY! NOT A HAPPY DUNKIN DONUTS COSTUMER!!!!!

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Henry October 11, 2015 at 11:34 pm

I can’t comprehend why Dunkin Donuts allows its employees to commit anti police acts against them. Why has Corporate not been front and center on television regarding the hatred of police by some of your employees? Does DD at a minimum not give a hoot about police or does it just have a visceral hatred of police? You need to let the public know your real feelings for police. I would dare say most companies with franchise retail food establishments would beg to have police frequent their establishments.

Until Dunkin Donuts has issued a corporate statement and policy regarding the recent negative attitude of some of DD’s employees have for police, I and others will begin a nationwide campaign on Facebook requesting people boycott Dunkin Donuts establishments. We will also begin to picket Dunkin Donuts outlets. We will be contacting all local News media outlets where DD has retain locations.

Having had overwhelming success in the past setting up boycotts of other retail outlets and business entities, I look forward to doing the same of Dunkin Donuts.

Once DD corporate apologizes to police nationwide thru media sources, provides all employees with the written policy form they will sign, the boycott.and protests outside DD retail establishments will end.

Thank you for immediate attention to this matter. The ball is in your court.

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Marlo October 11, 2015 at 10:08 pm

I haven’t heard a word about Dunkin Donuts firing employees that are disrespectful to our police and sheriffs. Dunkin Donuts, you have lost me permanently as a customer. You don’t deserve to be in business in the United States of America. Your upper management needs to take a course in the Constitution.

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wayne duckworth October 11, 2015 at 9:44 pm

I will not purchace your product anymore.because of the disrespect of your employes toward law inforcement krispy kream from now on

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Linda October 17, 2015 at 3:03 pm

That’s what I am saying . cause they are still no change in there service at all made me just sorry to have even go over there this morning

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Ke'Da October 11, 2015 at 7:53 am

I have never had this happen to me until today. I work a 12 hr shift, stop off at a local Dunkin Donuts that they recently built in Joilet, IL off of Rt.53 and Laraway Rd. The store hours posted in drive thru states Open at 4 am, well I arrived at 440 am, no one answered the drive thru as I continue to say Hello then finally hit my vehicle horn. Again no answer, so I proceed to go to the window think maybe they were at the restroom or something. I see a lady, she then waves me off, and I’m thinking to myself what does that wave mean? She continues to ignore me, so I hit vehicle horn again. She does it again, waves me off, so I’m yelling thru the window asking her to come here, she then comes to the drive thru window and states that she’s close, then she states I already told you we was closed, I said Mam, how was I supposed to know that, your wave off meant closed, when your hours states that you’re open. She then tells me that she doesn’t have time for this and that’s she’s behind, and for me to leave the window. I ask for her name, she then said if you don’t leave this window I’m calling the police…WOW…just because I asking questions about Dunkin Donuts hours in question…then to top it off she pushes the bakery cart in my face at the drive thru window. I hope Dunkin Donuts watch the video on 10/11/2015 @ 440 am…because I will never stop off at that location again to have a bakery cart pushed in my face and to be threaten. I am also calling the Business Bureau, because no one should be threaten with the police and to have a cart pushed in my face is crazy. Anyone in my shoes on this day would have never appreciate her approach to the situation, her action was uncalled for. Oh’by the way I have an witness too the situation as well. And I like DD, but this experience just put a bad taste in my mouth.

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V.C. October 10, 2015 at 12:47 am

Dunkin donuts is building a new store in our town. What a shame that this community will not support a business that does not support police officers. You are very misguided to think this can be swept away. Krispy Kreme,here we come!

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Jack October 7, 2015 at 11:27 pm

Upper Front St.. Binghamton NY

What’s up with Dunkin Donuts and having that “Unfriendly, Rude, little TWAT” at the drive thru window nowadays?
Why? They have GREAT people working at that site……..
Put that little bitch to clean toilets and take the garbage out. Keep her the fuck away from people !

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Maggie October 7, 2015 at 11:27 pm

I looked up Dunkin Donuts Mission Statement online. I am not including your guiding principles that point to the Leadership Team because you lack leadership. Here are your so called Values:
Our Values
• Honesty – Embrace the truth about oneself and the world.
• Transparency – Demonstrate openness and vulnerability.
• Humility – Acknowledge own mistakes and commit to learning.
• Integrity – Say what you think and do what you say.
• Respectfulness – Honor the dignity, inclusion, and diversity of others.
• Fairness – Do what is right based on common principles.
• Responsibility – Make yourself accountable to the community.
I am very dismayed by the anti-police sentiment that has needlessly infected our country. It is truly a disgrace and is exacerbated by vultures in the media. We have criminals that have gone so far to hunt and kill officers and then you have outright thugs that have no respect for law enforcement or people thanks to their abysmal upbringing. While I can’t write everything I need to express, I will comment on your Value of Respectfulness. The insensitive, repulsive, thug-like employee that failed to serve the police officer at Dunkin Donuts does not deserve suspension. She deserves dismissal! I will boycott every Dunkin Donut product and affiliation with your company. I wholeheartedly encourage everyone to dunk Dunkin Donuts and support Philz Coffee who named and dedicated a special blend of coffee after police officers in San Francisco called Code 33. Philz Coffee dedicated this blend for the following reason: “To keep police officers alert while keeping the great city of San Francisco safe!” This is documented on their website. Let’s all support Philz Coffee and if you see an officer in line at any coffee shop or restaurant, buy them a cup of coffee or lunch. I can’t tell you how many times they miss out on a simple break in order to attend a call to service. Thank you Police Officers of America. We salute you!

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Tanya October 7, 2015 at 7:06 pm

I use to by your donuts for my office. Witch is one of the world’s largest hospital corporation in the world. But we will never step a foot in any of your store’s again. Because your not firing employees that treat law officers with disrespect. Who’s the first people that come to your aid if a store is robbed or if someone is needing emergency assistance .Its the police. They put there life’s on the line every day to protect. And your company treats them like this. Well we’re spreading the word to boycott all your sores in all the states. If you let this keep happening your going to put your self out of business. Bye bye to Dunkin and Hallelujah to Krispy Kreme donuts.

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Jim P October 7, 2015 at 2:30 pm

Not only does this Dunkin’ Donuts on Chandler st in Worcester, MA never shake your ice coffee, now I’m being ridiculed for asking. This place has a terrible reputation and I’ve heard around that this place spits in the coffee of irate customers.

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Berta González-Harper October 7, 2015 at 3:08 am

Dear Nigel Travis, Chairman and Chief Executive Officer of Dunkin’ Donuts:
I have been reading reports regarding multiple different instances where law enforcement officers have been refused service and/or treated disrespectfully by Dunkin’ Donuts employees at several different locations in various states. You recently opened your first location in Santa Clarita, California where I live. I do not plan on patronizing any of your locations until this problem is dealt with satisfactorily.
Either your personnel are not being trained properly or there is a culture of disrespect within your organization, either one is unacceptable to me. The employees involved should have been fired ON THE SPOT and all employees at every location need to be told in no uncertain terms that disrespectful attitudes towards law enforcement will not be tolerated!
All law enforcement personnel, first responders, and our military are to be treated with the utmost respect at all times, no excuses and no second chances to get it right. You need to start a campaign to have your employees write BLUE LIVES MATTER on every coffee cup and thank each of these brave folks that comes into a Dunkin’ Donuts no matter where, and employees unable or unwilling to participate need to be fired ASAP. Dunkin’ Donuts get your act together!
Sincerely,
Berta González-Harper

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Patty Boies October 6, 2015 at 10:19 pm

How can the Corporate Office allow the employees at your Dunkin Donuts stores to treat our police officers with such disrespect? Who are you going to call when you’re being robbed? I can’t understand why people so full of hate for law enforcement can possibly be trusted to work with the public. They should be fired immediately. There are many good people that would be happy to have they’re jobs. My family and I can’t patronize Dunkin Donuts knowing they are contributing to the disrespect and danger of our law enforcement officers. I still hope and pray you will do the right thing!!!

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AnnMarie October 6, 2015 at 8:03 pm

Unbeliable, inexcusable, Pos, employee,Managment, company and Corporaration. First My Husband is a (LEO) and translation to Dunks employee Law Enforcement Officer. First thing in the morning I’m selling my stocks in DD corporation. we will never stop at Dunks ever again. If Blacklivesmatter to you then grow up educate yourselves and realize that #ALLLIVESMATTER. And Unless you put the uniform on you have no Idea what our #LEO’S go through every single day &do not Commit this form of Harrasment on Our Men &Women in Blue!! This Patrol Officer went into Dunks for a simple cup of coffee NOT an insult from a insulant ,ignorant “JACKASS” this employee should be fired and send a written appoligy to this officer and his whole dept. Dunk in Donuts should supply a year’s worth of STARBUCKS coffee to this Department because now no LEO is safe drinking Dunk in Donuts coffee or food..This is MY opinion and im sticken too it..I love my LEO and all our Family of BLUE. #BLUELIVESMATTER.

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Robert OBrien October 6, 2015 at 8:01 pm

The CEO Nigel Travis should be thoroughly ashamed of himself for the treatment and response to the police disrespect. He is a disgrace to every American for the behavior he not only condones but fosters. Corporate culture starts at the top and he is obviously fostering this one. As long time customers we will no longer be darkening the doorway of any DD. i hope he never has to call the police for help and find out they stand so far above him that he can’t even see their face. I have never been so ashamed of an American company.

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Bill October 6, 2015 at 7:58 pm

Any business is only as good as the employees who work there, including Managers. Dunkin Donuts unfortunately has hired some real zero’s
Disrespect for Law Enf, poor sanitary practices and generally bad attitudes seems more and more common.
Dunkin Donuts is just NOT that good.

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Evan October 6, 2015 at 7:35 pm

I too have decide to NOT visit Dunkin Donuts tomorrow for something for a meeting I’m hosting. The conduct of your employees in Connecticut being disrespectful to police officers is unacceptable. Unless I see corporate promoting free coffee for all police officers in uniform, you won’t see me in one of your stores! – Richmond, VA

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Karen Reif October 6, 2015 at 6:47 pm

I will not do business with you due to the way your employee treated a police officer! You should have fired the employee.

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M V Velazquez October 6, 2015 at 6:53 am

While watching the evening news last night, I was appalled to learn TWO Dunkin Donuts employees at two different franchises refused to serve law enforcement officers. Apparently these employees don’t realize they were hired to serve the community and not to promote their personal political views. These employees are members or supporters of the black lives matter movement. They are free to espouse any political views they want just not with my coffee. I am so very sorry to tell you my husband and I will not be supporting your coffee chain. We have been loyal customers for years. Perhaps these two employees need to lose their jobs and learn a hard lesson. I’m sure in our economy, two other people would love to have their jobs. This is not a case of bad judgment. It is blatant politics. These people are hurting the Dunkin Donuts brand. So very sorry to have to go to the Starbucks down the street. We like your coffee better, but not with the self-righteous attitudes of some of your employees. Fire them!

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David Rioux October 5, 2015 at 11:16 pm

Your lack of a proper response to the police officers in the incidences at two of your locations in New England is extremely disappointing. You have seen the last of me, my family, and my friends. I will no longer do business with any company lacking respect for all those brave men and women who protect us. I encourage all patriots of this country to do the same.

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Valerie October 5, 2015 at 7:47 pm

I love Dunkin Donuts coffee and their donuts. We have an excellent one here in western suburbs of Illinois. However, due to the way the police officer was treated in West Hartford, CT, I will not be visiting any Dunkin! I feel corporate Dunkin has not done enough to ameliorate this dispicable incident — no apology was rendered and the employee was not terminated. That is why this trend is allowed to flourish.

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Vanessa October 1, 2015 at 5:26 pm

Hi DD,

I am a commercial real estate agent in NYC and NJ looking to help you open up more store locations. I believe in your brand and am an avid caramel iced latte drinker! Please let me know if there’s someone you can connect me with.

Sincerely,
Vanessa

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Renee Prather September 30, 2015 at 9:00 am

The somerset ky store almost weekly runs out of mocha flavor for iced coffee. I am a very loyal customer this needs to be addressed. The manager is not ordering enough of it. Thank you for your time. ReneePrather

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Damaris Didi Santiago September 30, 2015 at 2:41 am

Had a bad experience at the dunking donut store number 301569 by Tropicana casino in Atlantic City on 9/22/2015 at 7:28pm I accidentally left phone on counter return back n it was gone I asked same cashier Muntasir K. Did he see my phone he said no when I asked for manager he told me there was none to call in the morning I said to him can he call one to see if they can run camera back he starts getting rude telling me I told you to call in the morning so I asked if he can write it down he act like I was bothering him writes number down on paper with pen that wasnt working it wasnt legible when I asked for pen to write it down he tells me to leave before he calls the cops are u kidding me I told him pls do there probably more helpful he was very rude didn’t care I was under duress unhelpful n was very unprofessional I guess that how business is ran there. Watch your belonging while visiting this place

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Nelson September 23, 2015 at 8:25 pm

I love Dunkin donuts but I don’t know if its management have change but the service is getting worse and worse every day I hope corporate looks into this. The stores in the treasure coast area in Florida ( Port Saint Lucie and Jensen beach) down US 1 all really suck.
Managers are very poorly trained or never trained.

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ron brown September 22, 2015 at 12:22 pm

So. Get this I worked at a dunkin donut in Tampa fl for the past 5 months.(@britton plaza)

So I used to be a store manager couple years ago.. So I know everything about dunking in store wise.

I just started at the location in Tampa Florida. March 4 ..
The manager is new and clearly lost so we run out of xl and large gloves.. Only have medium.. Iamma big guy xl bearly fit.. So I call the manager to let him know I’m shutting the sandwich station Down because you can’t make sandwitchs bare handed… He will not let us do a payout or anything and say u better put ky on your hands and make it work…. To me the discrimination to me cuz I’m big.. So the next shift comes one and let’s them do a pay to go get gloves….. Three days later I get fired for not listening and not making sandwiches bare handed.I love working for dunkin but this is by far craziness … Why should I get fired due to Tue lack of management .. Plus I got a raise 2 days prior lol go figure… Of some one can email me back I have pictures of rats and ants in the store and also human waste coming up the drains and they still stayed open and took 3 days to get some one their to fix it…

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karla jimenez September 19, 2015 at 12:20 pm

I live in connecticut anwas a starbuck customer forany years since march decided to go to dunkin ive been buying your butter pecan latte about 3 times per day and its amazing. Come to realize that this is a seasonal flavor? The stores i go to have run out and its very dissapointing. No reason to go to dunkin anymore i guess l. The butter pecan swirl should definately be a permanent flavor. I know many people with that agree and buy it in a constant basis. Are you guys considering keeping it? I would appreciate your insight on this thanks.

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Rose September 11, 2015 at 11:29 pm

It has been brought to my attention via Facebook by some people in my area who witnessed an outrageous incident in the Dunkin’ Donuts in
Chester, NJ today 9/11/15. A veteran with a service dog (which was clearly marked) came in to the store & he was told to leave and to not come back with his dog. This is an absolute disgrace towards our veterans & any type of service dog & on of all days 9/11!! I for one will never go to this store & I can tell you others who have heard this will NOT bring their business to this store again. You need some serious change in management, attitude & store policy!!

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Debbie September 10, 2015 at 11:20 am

I have repeatedly received curdled whip cream on top if my coffer at the location : store # 338206
1701 Center Square Rd
Logan Twp New Jersey

Please look into this problem with the cream…….The coffee is expensive for me to just be dumping it out on side of road. ..
Thanks for your help

Debbie

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Reinaldo Rodriguez September 8, 2015 at 7:03 pm

Im in NY at DD’s located on 200 E 89th St. New york ny 10028. I wanted to buy a sandwich and the Manager told me that I had to wait an hour, due to them receiving delivery. I have no money on me and I wanted to use my DD perk card, but I couldnt. I am very disappointed that you would have me wait an hour during business hours to purchase something to eat. I am very upset about the way this system works. I couldnt buy myself something to eat during my lunch break, i thought i could depend on the DD perk but now I know I cant. I will not recommend the use of the DD perk due to my current experience at this store. Not to mention they service reps are not familiar with DD perks. Very horrible service, experience and very inconvenient. Thanks for nothing.

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kevAnt August 23, 2015 at 7:39 pm

Hi,
  I am a loyal customer to the dunkin donuts in bridgeport,ct located at 2550 Fairfield ave. Id like to make an official complaint on a member of the staff there, i believe her name is doreen,she has short red hair and a raspy voice. Today she confronted me on a matter in which was a month ago and embarrassed me infront of 10 employees i see everyday and customers. She was very confrontational and rude, as well as unprofessional. Im highly dissapointed in the manner she chose to confront me on a previous complaint i made. For 9 months i was recieving my coffee at $2 and some change, whether that was the correct price or not she was aware fully the entire time. Out of no where my morning latee went from $2 to almost $6. I understand you have to enforce the correct prices but she did it in such an unprofessional way and out of no where. My complaint was regarding the inconsistency on my order. It was different every day and the price varied as well as my order. Just had enough. This was not my only incident with this rude women this was about the 3rd time she had words at me, and because of her i will no longer be getting my coffee from that dunkin donuts or any. Im.highly dissapointed and uncomftorable and embaressed, i felt it was very unecessary to act the way she did and speak to me that way! I am a customer and a loyal one at that, even with the situation. Im sure im not the only person that has had to deal with her and i feel bad for all employees that are under her. I hope she is spoken to or fired she does not help your company in anyway and is always out front smoking non stop. Ive never complained like this in my life but she was a bully and it should not be tolerated. I appreciate your time very much and i hope that she is reprimanded for her actions, atitude, and unprofessionalism.
                         Thanks   -Kevin

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pete August 14, 2015 at 12:37 pm

So I happen to go in today and get some food , I ask the lady if they was hiring and she said yes , talk to my manage , so she was in the process of hiring someone , it happen to be I knew the kid . So I ask her for a job and she said , she don’t hire friends , BUT my neighbor works there and they just hired her boyfriend , so to me that’s discrimination and other improper hiring criteria . I call the corporate and they hung up on my face while I was talking to them . This is in Springfield Ma at the X

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Dennis mills August 13, 2015 at 12:23 am

Raw sewage running across the floor of the Dunkin Donuts in Pigeon Forge Tennessee my friends son that is in an employee there said something about serving food with the raw sewage coming up through the floor drain was fired and sent home the pictures are all over the place I have them if you guys are interested should an employee be fired for complaining about such a thing if anybody from Dunkin Donuts would like the pictures I have them on my phone it clearly shows sewage on the floor with racks of uncovered donuts I’ll be waiting for your response

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Jody Nelson August 12, 2015 at 10:16 am

The Fern Park, Florida Duncan Donuts has been providing poor customer service, and putting the wrong orders in the bags at the drive through. I don’t eat meat, and for the second day in a row I discovered my breakfast sandwich contained meat once I got to the office. When I mentioned this to the cashier this morning (that there was meat in my sandwich yesterday), and told her I couldn’t eat the sandwich, she apologized but said she wasn’t there yesterday. Today I got to the office, opened my breakfast sandwich, and once again they added meat to it. So for the second day in a row I paid for breakfast I could not eat. The kid who took my order at the drive through this morning, doubled my order, and as the cashier was correcting it for me, stood near the window and said “she said two.” This is terrible customer service. I tried calling the store manager, but I get a recorded message from the telephone company stating my call could not go through. Apparently, lots of training is needed in this Duncan Donuts location.

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Tia July 31, 2015 at 6:16 am

I received 2 and 3 degree burns from the oven and my supervisor sent me to doctor 4 days later because it was infected. It covered a large area of my arm.
Not to mention my trainer was drunk when it happened. I have never worked for a employer that treated you so badly and would ignore burns for 4 days? I thought they sent you right away? The doctor was shocked that it took them that long to get it treated, Never again will I work for them. And I have a ugly scare for a reminder…

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Bonnie Berger July 28, 2015 at 3:39 pm

I have been on hold for DD now for 41:44 minutes… to be exactly. They double charged me TWICE on my DD card and will not pick up the phone!! Maybe it is time to switch to another place. I get an ice coffee 365 days a year. Not giving them my money with service like this!

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Gia July 26, 2015 at 5:04 pm

I don’t understand what happen to the old staff at my DD I regularly go to. All of a sudden the manager is not their and there is a new staff with mainly woman and now inconveniently kosher!!! The old staff was amazingly wonderful!!! This new group of woman are rude I had not one but two horrible customer services incidences in one week my bussiness is down the street. When they opened this DD I loved the idea and convenience!!! I will never step foot in another DD if this is ok that the employees are able to get away with publicly humiliating their customers!!! I was mortified when I left and as an assistant manager I would never hire anyone of the employees at the DD next to my bussiness or for their poor customer service skills they would have been terminated on the spot for both incidences with two different employees and the fact the manager sits their and does nothing is shameful in her part! I share all the same regulars as my bussiness is down the street and have heard similar stories as to how poor that DD is ran. And the fact of waiting always 15 minutes in line and half the time I miss some of my order, that’s not even why I am emailing you today but this past week I made my mind for sure I will not be treated like a piece of shit when I spend a lot of money a week there!!!!! Store #352946 is nothing but a waste of space on stirling rd.

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Peter July 24, 2015 at 8:43 pm

I was under the assumption that the butter pecan flavor was seasonal & offered thru august. I have not been able to get this flavor at any of the dunkin locations by me. Please help. Bring back my butter pecan

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Peter July 24, 2015 at 8:52 pm

WESTCHESTER COUNTY NEW YORK

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Tasha July 17, 2015 at 5:54 pm

Hi, Im writing because i recently moved to the south in Mississippi and i realized that there is only one DD and that is way in Jackson Ms which is like 1 1/2 hrs away from me and i would really like it if a franchise opened in Hattiesburg, Ms. I have worked for DD for many years it was one of my first jobs and fell in love with the coffee and people etc… I would even like to open one myself one day…. Please if you can, i know that you are very busy (CEO Nigel Travis, CFO Paul C Carbone, COO Paul E Twohig) contact me. Thank you!!!

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Ashley Cortez July 3, 2015 at 5:28 pm

Dunkin Donuts On 7595 4th St N, St Petersburg, FL Should Be Close Down . Bad Service & Unprofessional Staff . They Are Ruin & Serve Disguising Food .

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Rebecca King July 3, 2015 at 5:24 pm

Hi I Wanted To Make A Complaint That Your Store On 7595 4th St N, St Petersburg, FL Is Very Unprofessional & Have Bad Service . Especially Rude Mangers Stephanie Guy . She Should Be Fire

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MIke June 24, 2015 at 3:27 pm

Good afternoon,

I am a regular DD customer. I was wondering if your stores could start offering “Sugar in the Raw” or Turbinato Raw Sugar, as a healthier sweetener choice? I have stopped using white sugar and don’t use sugar substitutes.

Thank you,
Mike

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Abby June 20, 2015 at 12:21 pm

I haven been going to the Dunkin Donuts in Whitman center for year now, and I have to say the customer service just is not there anymore. I just recently went and went through the drive thru with my 2 year old and it not only took almost 20 minutes to get to the window and get m order, but the girls at the window was dropping the “F” word left and right and when I paid for my food the girl handed it out the window I asked it it was the sausage egg and white cheddar cheese she said yes really rude. I had to ask for my change she then took it out of a cup and handed it to me. When I got to work and opened the sandwich it was not what I ordered or paid for it was a Plain bagel toasted with noting with it. I have spoken to the manager in the past about this going on but she is just as rude and I am sorry but I will never go back there again.

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nancy June 15, 2015 at 12:06 pm

I’d just like to make an observation. Lately, I’ve been getting bagels and breakfast sandwiches from DD. I seem to notice that the sesame seed and English muffins are a tad too sweet. I don’t know if this is due to a new baking method or recipe, but it doesn’t sit well with me. Don’t know if you’ve had any other comments regarding this.
Nancy

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david June 5, 2015 at 7:34 am

Hellertown,Pa Dunken served me burned toast an tater tots that tasted like mold. I will not ever go there again. Absolutely gross.

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Mark M May 28, 2015 at 7:27 am

Went to get my iced coffee yesterday after being on vacation, and lo and behold the Middlefield, Ohio store was gone! I guess I’ll just use my gift cards at the Chardon store which ain’t no biggie, but I’m definitly bummed. Don’t quite understand a busy store closing like that, sure hope they come back someday, Micky D’s iced coffee sucks!

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Cheryl Brown May 18, 2015 at 3:33 pm

I’m upset that the Middlefield Ohio DD is closing it’s doors next week due to no business.They are ALWAYS busy!! Someone needed to investigate the store because the manager did not make half the customers pay for their food or drinks. My daughter worked there for 3 months and she said they gave away so much free stuff and is not surprised they are closing down. You will not have high sales numbers if they aren’t paying for their drinks or food and it is not on record. Maybe that is why they were always so busy, people were getting their drinks and food for free. The employees were allowed to eat whatever they wanted also without paying. That manager run that place into the ground and now folks will not have a place to get good coffee and Iced coffee without traveling for it.

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sandra May 14, 2015 at 11:04 am

I have been going to DD for years, I can see them going down hill as the doughnuts and muffins are stale and horrible, no taste, you can NEVEN get the correct coffee you ordered, Very unhappy. HONEY DU is much better. DD needs to go back to making their own doughnuts, not from some outside location. To bad, it used to be good.

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T. Weber May 7, 2015 at 5:08 pm

On April 25th my wife and I stopped at your store located at 7028 Highway 301 in Riverview Florida. It was apparent that there was no adult supervision on site as the employees were too busy talking to each other to actually take orders. After finally being served, we finished our ice cream and left. Less than a mile down the road we discovered my wife had left her purse on the bench. We immediately returned to the store. When we went in the women who had served us said I’ll bet you are here for your purse and reached behind the counter and produced it. Upon opening it all the cash($90) was missing. She stated a bum had been hanging around all day and they had seen him go into the restroom and that is where they found the purse. We had seen no bum and everyone in the store was extremely nervous and found things away from the counter to do. Since we did not believe the story, we notified the police. The surveillance video showed no bum but rather your employee taking the purse into the restroom and returning to put it behind the counter. When the officer returned to interview her, she bolted and ran when she saw him. I assume this is a franchise store and stores of this ilk will destroy your good name. I also sent a email to Baskin Robbins management but have had no response. If you have site oversight inspections, this would be an ideal candidate.

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Claudette Parker May 7, 2015 at 9:07 am

5/7/15 My husband went to the store on Gum Branch Rd. Jacksonville NC and was treated very rudely by the cashier when he asked for his senior discount. That’s ok, Krispy Kreme
is just down the road.

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timr5960 May 6, 2015 at 5:26 pm

My girlfriend works at dd and her boss is really one sided. She is gay(her boss) and because my girlfriend isn’t; the manager cut her hours.thats not cool the bosses name is camalita

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Fred Pratley April 27, 2015 at 11:10 am

I have been a Dunkin Donut customer for over 50 yrs. Saturday morning I went to pick up 4 boxes of kcups and 2 cups of coffee with donuts. I was with one of my employees, gave the girl me card and she asked me to sign. I was given a broken crayon pencil that was 1 inch with rest hanging on by a thread, I said you need a pen & was told by the Manger Mora that she had a pen in the office but was going to get it. Then she started getting nasty & wanted to see ID for my purchase. Next she told me to wait at pick up for my donuts. They weren’t busy and she and the other girl started to get the only other people’s order behind me. I asked for my donuts which she got and then not to ever come in here again. I asked her name and she told me don’t ever forget it. I was happy to see D&D come to the neighborhood so we had one close. I will be telling everyone to avoid this new place because they have a nasty person that shouldn’t be working there let a lone be a manager. This store is at 949 McNab Rd. Pompano Beach Florida

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Jay crudden April 23, 2015 at 11:29 am

I have been getting dunkin donuts in west haven, ct. For years, I get a senior citizen discount there. I went to a shop in Hamden ct. They said, we don’t give a senior citizen discount here, want’s good for one shop should be for all.. And the price there was 30 cents more, how come?

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GALE PLATT April 22, 2015 at 5:45 pm

I WENT TO DUNKIN DONUTS AT 7003 Taft St Hollywood, FL I ORDERED ONE OF THE OREO CHEESE CAKE DONUTS TO TRY (THEY SAID THEY WERE OUT OF THEM) THEN THE OTHER FLAVOR OF CHEESE CAKE( SAME THING) THEN THEY SAID THEY HAD THEM. I WENT TO ORDER THE LARGE BOX OF DONUT MUNCHKINS. I WANTED MOSTLY GLAZED ONES ( SAME THING) SAID THEY WERE OUT OF THEM. INSTEAD OF PAYING $10.00 OR MORE AT YOUR STORE I WAS GOING TO GET AN ICED COFFEE TOO. I JUST ORDERED A 1/2 REGULAR DONUTS AND THE OREO CHEESE CAKE FOR $5. AND CHANGE….YOU LOST $5.00 BECAUSE THEY DID NOT HAVE PRODUCT. ALSO WHEN I GOT HOME I ONLY GOT 5 DONUTS AND THE OREO CHEESECAKE.1 SHORT. THIS STORES EMPLOYEES ARE EITHER ADEPT IN MAKING PROPER AMOUNT OF PRODUCT AND COUNTING OR THEY WANTED TO TAKE HOME PRODUCTAND THEY STEAL. IN EITHER CASE I WILL GLADLY GO TO KRISPY CREAM IN THE FUTURE.

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Dawn Savage April 6, 2015 at 5:54 pm

I live just east of your store located at 4501 S. Harlem Ave., Forest View, IL 60402. The management installed a flood light on April 3rd, 2015. This light is pointed directly at my bedroom, kitchen and bathroom. I have pictures I’d like to send you to show how intense and invasive the light is to residents on our block. The light is far too intense for a residential area. Would you please send me an email address so I could forward you the photos of the light? Thank you.

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Tammy McCown April 2, 2015 at 8:13 pm

My daughter has been trying to get her 2013 W2 for over a year. How does she do this?

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Amand F March 26, 2015 at 1:31 pm

Store #346243 in Webster MA is horrible. I worked there, I actually just quit today. I couldn’t stand it any longer. Since Ive been there (a year) they do things terribly. The manager, Anita, would put food in the hot holder and its supposed to have a expiration time of 20 minutes max. If no one ordered it she would leave it in there until it was ordered which could be up to an hour. She would take the cups that would be thrown away and rinse them and reuse them. The workers there didnt know how to properly do their jobs because Anita wouldnt teach them. This was my first job and I had to guess on what to do my first day. Tips arent allowed. Workers are constantly on their phones and not paying attention to the orders. The workers give out free food/drinks to friends.
The reason I quit is because I was bullied. One of my ex-coworkers would always try to pick fights with me and yell at me and push me around. When I told the manager she would say I over react. Then that coworker would go to The manager and say I did things that I did not do and I would get yelled at. Every day I would get yelled at for something other workers did. The past few days I was severly bullied by that coworker yet if I said anything back I got yelled at and she would stand behind the manager and laugh. Today, that worker told me she was going to kill me, called me every name in the book and threw my phone on the ground and cracked the screen. I told her never touch my phone again and she swung at me. Told me again that she was going to kill me. My manager yelled at ME because I walked away from my station to get out of that situation before I started yelling back. I went into the bathroom and started crying and the manager told me to shut up, suck it up and get back to work. I went out and told her that I cant keep working in these conditions and she told me its my fault, that I brought it upon myself. I would always remove myself from the situation because i VALUED my job and needed the money, yet the girl telling me she was going to kill me is laughing and the manager didnt care! She was more focused on me crying and telling me to shut up. Excuse my language but what the hell! Thats crap! I was bullied so bad there I just walked out.

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Danielle April 1, 2015 at 1:05 pm

Amanda….put your big girl panties on and suck it up…your ex-manager was right. Maybe you acted in someway that the girl didn’t like but maybe she just saw your weakness. In the workforce, there will be MANY people who don’t like you, MANY people who can’t stand how you do things, when you do things, why you do things. If you allowed someone to swing on you and break your phone and didn’t physically defend yourself…go ahead and enroll yourself in a karate class and learn something because there’s a difference between avoiding problems and allowing people to walk all over you and I’m sure this Dunkin Donuts wasn’t your first experience where people tried your life. Take responsibility for how others treat you, I’ve been in the fast food indsutry many years and u deal with classless people daily. Take responsibility for how others treat you and ENSURE people respect you… Good luck in your endeavors

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Megan A May 18, 2015 at 6:44 pm

I no how u feel. I used to work at DD in Myrtle Beach, SC off of Hwy 501. I was fired yesterday cuz my bf went into the store and screamed at the kid who had been bullying me for over a month and sexually harassing another coworker. I had told my boss( operations manager) what the kid was doing for over a month and my boss didn’t do anything, but tell me I’m causing issues at work. I told him yesterday, when he fired me ( I was fired for supposedly sending my bf to hurt the kid and creating violence in the store- which I didn’t do), that he didn’t care about his employees, and he rather keep scumbags who don’t work and can harass workers than rather keep those who worked their butts off everyday for the store. I told him I’m getting an attorney and I’ll call corporate office to get him fired. My bf shouldn’t have to protect me at work if my boss would’ve done his job. My bf was defending me cuz my boss wouldn’t.

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henrietta davis lll September 11, 2015 at 8:25 pm

I KNOW WRITING THIS LETTER IS REALLY A WASTE OF TIME,BUT HERE GOES.TODAY(09-11-15)@6:37:18pm,MY HUSBAND WAS HAVING ONE OF HIS CRAVINGS FOR DONUTS.SO HE GOES TO DUNKIN DONUTS-PC#300422,TO GET DONUTS.NOW MAKE QUESTION IS WHAT TIME DO YOU STOP PRODUCING FRESH DONUTS.BECAUSE THE DONUTS HE BROUGHT HOME IS THE REASON FOR THIS LETTER.STALE IS NOT THE RIGHT WORD TO EXPLAIN JUST HOW BAD THESE DONUTS ARE.WHAT TYPE OF TRAINING DO YOU PROVIDE?WHAT TYPE OF MANAGERS TO YOU HIRE?YOU KNOW AFTER “FREDDIE DONUTS” LEFT BUFFALO,NY,WE HAVE NOT HAD ANY GOOD PRODUCT(DONUTS).MAYBE YOUR DISTRICT MANAGER NEEDS TO DO A BETTER JOB OF CHECKING ON HIS OR HER STORES.I SEE YOU GET ALOT OF COMPLAINTS,WAITING TO SEE HOW LONG IT TAKES BEFORE DUNKIN DONUTS IN BUFFALO,NYIS NO MORE!!!

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Julie March 25, 2015 at 7:35 pm

Oak park store on Roosevelt rd. # 336492 I order a cappy blast when George S. (who works only in the night because I frequent this DD often) brought it to the window the consistency looked off. It looked and tasted like a coffee slushy. I asked if he put Ice cream in it he said it had very little. I explained this is not right and I’d like another. He snatched it out of my hand and began to yell at me that I’m holding up the drive thru and the guy behind me is in a rush. As he was turning away he called me a bitch! They’re too many people out of work these days that would love to make a bit of money. He does not deserve his job. I hope DD fires his sorry ass and hires someone with a little more class. I will be contacting the Corp Office asap.

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Angry Customer March 24, 2015 at 10:07 am

Dunkin Donuts — What IQ level do you need to work there?

I’ve gone to Dunkin Donuts for years now and it has just gone downhill for a long time now.

115 Providence Hwy. Westwood, MA 02090

By far hands down the worst Dunkin Donuts ever. They may as well have apes working there they might actually get an order right.

Bad experience #1. I order a grilled cheese and a small iced tea. I get my iced tea ok cool, get my grilled cheese get to work and its just two pieces of toast. Are you fucking kidding me?! It’s not hard. I swear they hire idiots.

I’d love to pretend to apply there just to see how stupid you have to be to work there and fuck up a grilled cheese!??!? O sorry we can’t hire you because you are literally too smart to work here…probably.

Bad experience #2: Today I went in got a ham and cheese on a croissant with no egg. I told them three times no egg (I just don’t eat eggs) I stood there and watched the girl look at the screen and make it with egg and then look at the screen again and put the egg in and said ” Ham and Cheese with no egg” and then something clicked in her small brain of hers. She then asked who ordered it I stepped up and she handed it to me and I said I told you guys three times no egg and it clearly stated it on the receipt and the computer screen. She then got an attitude and said well you should eat it anyways. I swear the people there are so rude, ignorant, low class, o my gosh I could go on. Dunkin Donuts has to work on who they hire and how they train and learn “customer service.”

This is the last time I will be purchasing anything from Dunkin Donuts and I have friends that work in social media and newspapers and will let them know how rude I’ve been treated. I will make sure everyone hears how awful that Dunkin Donuts is in general let alone that store!

So if you want horrible service, to be ignored, to be talked back to and your order screwed up every time then by all means head to Dunkin Donuts. I would rather pay more and go to Starbucks where I get treated nicely and my order is right every time!

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Kade kasecamp March 18, 2015 at 11:14 pm

Huge fan of dunkin donuts!!. Every chance I get I stop at a DD! Unfortunately that chance doesn’t come very often. I come from frostburg MD/lavale MD/Cumberland MD. All within a few miles of one another. Sadly there is not a Dunkin Donut’s within 50 miles from here. There was once a dunkin donuts in Cumberland many years ago. I don’t know why there is not one around here because there is a pretty good size population between the 3 cities plus two colleges. I think a dunkin donuts would do great business here! There must be something done, I cannot drive 50+ miles for my fix before work. Please dunkin donuts do something about this!

Thanks

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mt February 26, 2015 at 2:16 pm

Really? You stopped giving senior citizens discount on certain items? Ordered 2 combos and was told no more senior discounts on combos,orders from corporate?? Really? store#341157

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laura torres February 26, 2015 at 7:55 am

Elizabeth ave. In elizabeth nj. The customer service is horrible. They are always rushing your order. And when they give cream cheese on container it always looks dirty. Already complained to the store. And they just said the employee did not clean the fork they put cream cheese in. Yuck!!!! Also when there is a promotion to get free coffee always with attitude.

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Chelsea Mckeever February 21, 2015 at 1:34 pm

Who knows the hr office phone number

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Tammy branch February 17, 2015 at 10:35 pm

I believe

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nadine February 16, 2015 at 8:11 am

Store # 343570

THEY DO NOT HAVE A MACHINE FOR THE HOT CHOCOLATE OR DUNKACINOS !!!!$

Every time i order my favorite drink (dunkacino) it taste terrible. After the 6th time i asked the employee if the machine was broken it looked like i was drinking hot water with some cream in it… and she told me they do not have a machine at this location they mix it themselves. Its terrible and not the same. Willl no longer be getting my favorite drink anymore. :(((

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tara william February 14, 2015 at 5:45 pm

I went to dunkin donuts about 2-11-15 to get a coffee and muffin the manger was so freaking rude talking to customers and employees with no respect i waited 15 mins for a cup of coffee and one muffin and that’s not it when the manger told me my total but she never rang anything up in the register and to top it off by me giving her a exact amount i seen with my own eyes her putting the money in her pocket you guy need to pay more attention to that woman she’s stealing from the company that gave her a job that’s not right 901 Nw 17 St were Jackson is i think her name is Teadora shes a heavy set African american woman

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Elida A. February 12, 2015 at 1:43 pm

The store located on:

2000 S. Orange Ave, Orlando, FL 32806
(407-246-0301)

I walked in at 10:45 am hungry and in a great mood. There were three customers already sitting enjoying their meals but the counter did not have any customers waiting. I then walked up to the counter and waited for a few minutes and no one showed up. But then a young male employee walks by the counter, all the while he had his attention fixed to the television set which as showing a sports game, and literally walks by me without saying a single word. I stood there in disbelief of what was happening, then the employee turned away and continued to walk back to where he was and left me at the counter hungry and confused. I noticed there were two other employees in the kitchen area of the restaurant. One girl was seemed to be washing the drive up window and the other man was leaning against the wall on his phone. I have never been ignored like this in 25 years of living in this city. I cannot believe the level of disrespect I was shown and I will never be returning to this restaurant. But just down the street there is another Dunkin Donuts establishment and they are extremely attentive and serve you with quick and precise service. I understand that these businesses are franchises but this form of behavior cannot be good for the name this franchise represents.

Thank you for your time and understanding,

Elida A.

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Jamie Ward February 11, 2015 at 9:35 am

I would also like to confirm this! The middletown location is terrible, there is nothing nice about the management there and I feel remorse for the employees.. along with the Watertown (CT) location, I understand it is close to Waterbury but this store has turned very “ghetto” the managers language is not very acceptable by many of the customers, and the way the manager speaks to the employees is the most unprofessional I’ve ever seen at any store. But what also blows my mind is that half of the employees also speak like that. I have also witnessed the manager sitting in a chair … in the drive-thru, while still being snappy to her employees. This location disappoints me; it use to be somewhat nice but now they’ve gotten held at gun point, customers have come in trying to fight certain employees (the employee got feisty right back) AND the manager had almost gotten into a fist fight right outside next to the drive-thru with a couple women(African Americans) so they were VERY loud; was hard to place my order..had to repeat it cause they couldn’t hear over the yelling of their manager… This store is a disgrace, and i feel bad for the 2-3 good workers there( if there are any left) I stopped going to this location, permanently.
To Lisa; I would definitely pursue and I wish you luck, I am also sorry to hear about the mistreatment of your daughter. Dunkin’ Donuts really aren’t worth to work at anymore huh and its sad. This corrupt management needs to stop. Trust me, I’ve worked there and my manager was docking my pay.. behind my back. I had to find out by keeping all my clock out slips and adding my hours up myself… just to find the Manger deducted hours..after telling me to stay most days to help. I’ve tryed to contact corporate and it’s not going very well, that’s how I ended up on this site. I wish you and your daughter luck and justice.

PS to corporate: Mike Grader needs to stop looking at how the stations are put together and start looking at the managers.

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misspaix February 9, 2015 at 9:09 pm

i was a full time emloyee at dunkin donuts, a week ago a found an other job, so i talked to my manager about that the Feb 2th and we have agreed that my last day there gonna be this 14th, but the 7th i went to check my schedul, i found it empty for all the week wen i asked my manager she said that she was thinking that i’m gonna leave the 7th, i said no we already talked about that and it should be the next week, she was like “i’m not gonna change it ” no i m without work for 11 days, i told the district manager but she doesn t want undersatnd any thing, i’m really disgusted , a very bad management

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Robin February 9, 2015 at 8:35 pm

Dunkin Donuts at 6550 US HWY 6 in Portage, Indiana has the worst management I have ever seen. My daughter started in November, was told false information and got in trouble for it. The manager (who does not speak very clear English) openly told her that they were 8 months due in rent and that she would try to get her back on the schedule. She was on the schedule for 2 more weeks (only 4 days, each shift was 4 hours) and she was told that she was done. The only reason they could give her was that she was waisting her time there. I agree, my daughter with a 4.3 GPA is definitely waisting her time at a place that can’t get themselves together. She deserves more than 8 hours a week while she’s tryingo pay for her own car. I will never buy Dunkin again and I will make sure everyone I know won’t either.

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Kevin February 9, 2015 at 6:28 am

On 2/7/2015 at 9pm I visited the naperville il location at rt59 and 95th street. Worst experience ever!!!! Hands down… I was eating my ice cream and came across a dark hair in it, immediately grossed out I stopped eating it, I waited and went inside I told the the gentleman that was in there that this is gross there is a dark hair in it. oh my it gets better… He then blamed it on my girlfriend. I said I’m blonde and she is blonde, it’s not ours… He then said that we put the hair in there. I said that is fucking ridiculous! I want my money back. He came up with bullshit excuses like my register is closed and stuff… I asked him for corporates number. He fiddled with 2 men yes under the counter shrugged his shoulders and said I don’t know. THIS IS REDICULOUS! AND HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE! You won’t see me in a dunkin donuts anymore.

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Sharde February 8, 2015 at 6:51 pm

I am enraged and distressed at my experience today at a particular Dunkin’ Donuts location:
Sugarland Plaza Shopping Center
47010 Community Plaza #180
Sterling, Virginia

(703) 433 – 9000

Let me explain why…

This morning around 6:10 I pull up to the drive thru intercom to place my order for a Mocha Iced Coffee cream and sugar, and the twenty-five piece chocolate and blueberry glazed Munchkins. I was told there were no blueberry Munchkins, so I said then just all chocolate glazed. I pull up to the window to pay and received both the box of Munchkins and my coffee and headed off to work. I was driving for about two minutes and stopped at a light. That is when I took a look inside the box to find a whole box full of REGULAR glazed donut holes, not chocolate.. this made me confused.. did I not make myself clear as to what I wanted? I asked myself. I took a look at the receipt and it was confirmed that I had, since it said chocolate glazed on the receipt. If I was not headed to work, and not on a time crunch, I would have turned around and went back to get what I had asked for. I honestly wanted to let it slide and just eat what I had received because I was hungry, if it were not for my previous visit that was not pleasant. At this point I have let too many issues go by at this particular Dunkin’ Donuts and I have had enough.
I called them around 6:30 to ask to speak with a manager on duty and was told there was no manager. I asked when would they be coming in, and she replied she did not know, maybe nine or ten o’clock. I asked her name twice because she was now not making her tone clear, so I heard either Kelly or Nelly.
Because I work out in Fort Belvoir, Virginia, and I did not get off work until about 3:15 in the afternoon, I was not able to make it back to the Dunkin’ Donuts until about 4:05. There were two guests in front of me placing an order, and it did not seem like there was any sense of urgency behind the register because it took me fifteen minutes to get up there. When I finally was able to, I explained that I came through the drive thru this morning, and asked for chocolate glazed, and it even said that on my receipt though, that was not what I was given. She looked at the receipt and asked if I wanted to the chocolate glazed. I said no I just want my money back and gave her the credit card that I used. She asked a girl next to her some question and I overheard her say that she did not have a password or basically the authority to do a refund on the register. She then told me to wait, so she could call her manager. She took out her cell phone at the register to call her manager. I do not know what was said, since she spoke Spanish to him over the phone. Then, once she got off the phone she went to the other side of the register where I could not see her, and took about a minute to come back with cash. She pushed the box back in my direction and I pushed the box back in her direction and asked for my credit card back. She threw the card in my hand and once I picked it up from the counter, I walked out. (She was wearing glasses, name on the receipt was Elisa, but I do not know if that was the same person I dealt with because she kept the receipt)
What made me confused at this whole interaction was that why was there no manager on duty? I called at 6:30AM and was told there was going to be one around nine or ten o’clock, and I get there after four o’clock and she is calling her manager. Which obviously says to me that there was no physical manager there. Why did she not apologize at all? Not ONCE in that whole interaction did I hear an apology for the inconvenience. Why was I given cash back and not even explained why I am getting cash when I paid with my credit card? Why was I given attitude and why did she throw my card? Worse customer service ever. Obviously was not caring at all about the situation. Also, why was the same person who gave me my order at the window around 6:10AM still on shift around 4:30PM because I saw her walking back and forth behind the counter. So no manager on duty, yet an employee can be working for over eight hours…?
As I have stated before I have had numerous concerning issues with this particular Dunkin’ Donuts and had hopes that things would change and get better, but they have not, and I am tired of letting it go.
My previous experience was asking for the same Mocha Iced Coffee and a chocolate frosted donut. Though when I was given the bag I saw two donuts, one was chocolate and the other was a regular glazed donut. I said I did not ask for two donuts let alone a glazed one, those words never came out of my mouth. She said well I already charged your card.. She said that like it was my fault she charged my card for an extra item I did not ask for. I let it slide by asking for a second chocolate frosted donut. As I pulled away I realized I was not even given a straw, so I had to go inside to get one.. So aggravating..

I hope as a corporation you truly look at situation as a problem. Just because I spoke up to say something does not mean others are not experience the same issues. This location in general needs to be fixed because in the Sterling, Virginia area there are not too many Dunkin’ Donuts where I live and this location is more convenient for me. Though it is sad to say I am never going back to this particular one. Between the management and employees I have had enough.

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debbie February 5, 2015 at 6:49 am

I want to know when is it okay to fire an employee for one mistake, and not a manager who drinks on the job and gets paid for it. Both district mananger of the store and store manager curses at the employees, down talk to them, and then some. Not to sound a little rude but dunkin donuts was by far the worst job ever. The store did not have a manager for a while after one of the best managers quit, due to poor manners from the store district manager.

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Anthony February 4, 2015 at 12:17 pm

Hi i would like to talk to someone about a great business investment about opening a store in my area that would more then likely get ur company alot of money and business because its a highly populated area due to the giant shopping mall near by…if this catches your interest please comtact me…thank you

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Michael January 30, 2015 at 9:39 am

Is there anyone I can contact about an owner/operator of a franchise treating an employee poorly, it may be an independent franchise but it is your corporate reputation as well, and employee moral and treatment will generate word of mouth that is easily as effective as advertising. ‘What America runs on’….? honestly for the moment I’m running somewhere else, MAYBE another Dunkin maybe not. If you have Management Standards or Best Practices in place…..someone isn’t listening.

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jennifer January 30, 2015 at 12:25 am

Don’t ever work or go to the dunkin donuts in washantinmills ny on Kellogg road it’s the worst place to work for or go to the manager nick is mean to his workers and to ppl that come in

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Seth Ronald January 29, 2015 at 8:05 pm

1/29/2015 Pineville, Charlotte NC,
I come to this store about twice a week and order two scoops of rocky road on a sugar cone. I have never had a complaint with this store and the employee’s always have a great attitude towards me and my wife. I have nothing but positive Opinion’s about this store and hope it stays for a while.
,Seth Ronald
8334 Pineville Matthews Rd Charlotte NC

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karen sargent. January 24, 2015 at 9:46 am

Hi I bought a bag of you Dunkin Donuts coffer at walmart in clearwater fl.I have bought it several times before as I loved it.Thist time it did not taste like Dunkin Donuts coffee.very disappointed.wont buy it again.very disappointed.

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melisa January 20, 2015 at 8:18 pm

I visit the dunking donuts in pompano beach fl located at 2250 w sample rd and every time i go its someone new and lately it alot of Spanish speakers so communication is bad.who is the manager at this location? Cause they not thinking about the public when it comes to communicating with the customers. Fix this mess .

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Sergio February 6, 2015 at 5:28 am

Expect ALOT of Spanish and Brazilian (Portuguese) speakers in that area. If you go a little north (Boca Raton), there are more English speakers — 441 / State Road 7, a little south of Judge Winikoff Road. There are also a few busy ones in Coconut Creek where English is still the first language !!!

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Anne Pendleton January 19, 2015 at 5:05 am

I have finally had it with Dunkin Donuts. I am so sick and tired of getting coffee that is either burnt, not how I ordered and having to repeat the order several times due to language barrier or drive through headset not properly working.

I recently ordered a coffee at Cumberland farms and it surpasses DD in taste and price.

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Jane Coghe January 17, 2015 at 2:28 pm

I talked to your general manager in the Boardman location this is Fraud i will never go back to any Dunkin Donuts ever again she refused to even reverse the money i was never even there on the 1/16 of this month If i have to get an Attorney i will
1/16/15 DUNKIN #347398 Q35
Location: BOARDMAN , OH
Purchase Date: 1/16/15
Category: Fast Food
(Pending) -$1.42 $0.00
12/5/14 DUNKIN #347398 Q35
Location: BOARDMAN, OH

Purchase Date: 12/3/14
Category: Fast Food
Purchase -$3.89 $487.66

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Jerry January 16, 2015 at 3:29 pm

I learned a valuable lesson. Never, never, never EVER buy coffee at Dunkin Donuts! Why? 3+ reasons: 1. the price is about 3X McDonalds Sr. Coffee; 2. the cup is about 2/3 size of McDonalds + the cup has a false bottom (so, you don’t get as much coffee as you think) and 3. it is not as good as McDonalds!

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Lisa January 14, 2015 at 1:06 pm

My daughter works at a Dunkin an Donuts in Mechanicville NY.
She was promoted to management position after her manager just QUIT. She was never properly trained and even though she told the district manager on several occasions she could not do it alone she got NOTHING in any response and help. Monday she was informed that this position was not working out, they made her leave early that day and told her she can no longer work in that store and must get hrs in another store location. I think your company was total unfair!!!! I will preach to anyone who will listen all over the internet, etc.. about how your company treats employees that are willing to go above and beyond for your company benefit only for your company to screw them over. Maybe the labor board needs to check you guys out!!!

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they don't care January 27, 2015 at 12:10 am

I also agree, these private owners and unfair district managers are the worst ever….its all about the money…..Jacksonville, FL

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Linda January 10, 2015 at 11:06 am

My daughter works at a Dunkin a Donuts drive through in Weymouth , Ma.
She is 20 and they have been having her open the drive thru and she gets up at 3:00a m and goes to work. 2 days ago she was up at 1:00am sick. Vomiting. I told her to stay home, but she said I can’t. I had to drive her because she as afraid she might get sick driving. She opened with another person and about a half an hour later she called for me to come and get her. Someone else had come in and they told her to go home. Well she was sick the whole day. The next morning she got a text from the manager telling her not to come in. Today January 10, 2015 she went to get her check and they told her she was suspended for a week and when she does come in next week they will let her know if she still has a job. Dunkin Donuts does not let its employees be sick, if you are there are consequences. People get sick like it or not. Give these kids a break, she never takes a day off for nothing.

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eve January 10, 2015 at 7:15 am

The management at 104 North Main in Attleboro ma. This pour girl you could really tell she was cleary upset. Her Manager yells to her for no reason to go home. That women is EVIL!!!!!! Who ever gave that women a job is the dumbest peson alive, those employees do not deserve to be treated with such disrespect.

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tina r January 8, 2015 at 2:30 pm

Renee,shouldnt even be at dunk in donuts working…she is very nasty 2 guest and people that works there….she is very nasty lookin….and has a very nasty mouth….

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Deanna January 7, 2015 at 12:35 pm

Refuse to go into the dunkin donuts near me anymore. Everytime you go in they think it’s funny to make fun of customers. Then they laugh and speak in another language. You know they are saying things about people. It’s disgusting. If this is how Dunking Donuts wants to be known, then they can keep it. And after the location in Sayreville was shut down for bugs…it makes it even worse. Corporate needs to check these locations out.

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Alex January 2, 2015 at 12:56 pm

The worst Dunkin to come to they always get your order wrong and if not they don’t have cream cheese, honey or other items you order and manager is rude to employees

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Alex January 2, 2015 at 12:58 pm

That the new dunkin donuts on market St in Paterson Nj 07513

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Mimi Williams December 31, 2014 at 5:03 pm

The location in north fort Myers and 41 the manager could use better customer services skills and better a management skills I made a complaint. Also there are bugs in drive thru which is terrible for a cooperation

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David Mitchell December 26, 2014 at 1:06 pm

The location at 990 Grafton St Worcester, MA is atrocious.I’m not one to take time out of my busy day to complain but someone really should have a heads up on what’s going on with this place. Going throu the drivethrou, litereally 3 out of 4 last orders were wrong and the one that was correct, I only received half of the order (this location has a 0% competency rate). Ironically it only gets worse as you park (in the filthy trash filled parking lot) and go inside to correct the order. As I stood at the counter waiting for service, I observed the only 1 worker in sight use the same rag to clean the floor that was then used to clean the patrons tables. Also to top it off, the men’s bathroom reminded me of the restrooms one might expect to see in a run down dive bar in a 3rd world county (overflowing trash recep., urine covered toilet and toilet paper, flys on the wall, and a sink you wouldn’t wanna wash your boots off in). Even though no one at this location takes time to clean or listen to get your order correct, I took the time to take picture of what I’m writing about. If your intrested in seeing what I’m talking about, please feel free to respond and I will forward them with pleasure. Keep in mind the pictures also have geo location, time, and date to prove they were taken at 990 Grafton St.

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nathan chaffee December 23, 2014 at 8:44 pm

I work at the dunkin donuts in grand central plaza in horseheads newyork, this is bs, i turned in an employee for trying to perform sexual relations with another employee at our store while she wason the clock and i turned around and found out it was true, and i reported it to the manager and went to him in confidentiality and told him what i know. He turned around and had an hour l long conversation with her in his car 5 stores down and these 2 still have their jobs, it is an indian run store and i undersrand looking out for ur family i get that, but when its sure shot at grounds for termination and they still have their jobs? How is that possible it makes no sense we are supposed to have a friendly envirnment to serve customers in a happy place not haveing sexual encounters down by our dumpsters while another employee is takeing care of customers all by herself, I can’t get ahold of my owner to get help with any of this and so im gonna put this on here and hope something finally gets fixed

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George Semich December 21, 2014 at 7:39 am

Dunkin Donuts offered an excellent product in the Dunkin Decaf Whole Bean coffee. If you chose to discontinue this product line, why won’t you consider making the Dunkin Whole Bean Decaf available again in the 5 Lb. bag for online ordering? I appeal to you to keep loyal customers who have purchased and enjoyed this product. The only fresh decaf whole bean coffee can only be ordered at the counter in your retail stores. Obviously, Dunkin Donuts has not begun to use ground decaf in your many store locations. Hopefully, you will consider this request to satisfy customer loyalty,

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mike combatti December 18, 2014 at 3:38 pm

I live in south Carolina in gaffney my friend is the new manager of the new store worse place ever how they got a franchise no clue he caught a employee unlocking the door after hours and stealing from safe he fired her then the district gave her job back then that night her draw comes up 40 dollars short and the district tells my friend he’s a fault HELL NO u gave her job back not him my friend tell them they can’t do this cause it not company policy and the district says its ok. See he’s married to the daughter of the franchise owner sad huh how u guys allow some one like this to own and buy into your company make u guys look pretty sad its been open for one week and gone three 12 people already sad when u guys gonna step up and take control before people distroy your name all I can say Starbucks don’t play games and u wonder why please feel free dunking yo contact me there is so so much more going on here to

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Antanette Jones December 7, 2014 at 2:57 am

I was fired from dunkin donut because I made a sandwich wrong reason why it was made wrong is because I was never train to make a sandwich I was never taught by anyone and the manger there is very rude talks to the customers and the employees any kind of way as if we are nobody really need help speaking with someone about this manger at 901 Nw 17 St Miami Fl manger name is Tedora Jones

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Alonzo December 1, 2014 at 11:42 am

I recentley visited dunkin donuts in Naples florida. Address being 8885 davis blvd. they are horrible. My friend works there and says the manager doesn’t order enogh products and just hired all her friends from panera bread to work there and that one of the lady there that was manager always comes late and nobody ever tell her anything. I believe that they should always get there on time and not overtime the employees.

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George November 26, 2014 at 1:53 pm

Dunkin Donuts has apparently decided to eliminate sales of it Dunkin Donuts bean decaf coffee. This is an excellent product. So, for many of us loyal dunkin supporters, it may be time to make a switch. The only answer I could get from their consumer office was that it was not selling Dunkin Decaf bean coffee any longer.

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sabah otefi November 23, 2014 at 11:42 am

never have I expeLast saturday November 22,, 2014, I went to the drive-through of the store of Dunkin’ Donuts Address: 17521 Roosevelt Rd, Oakbrook Terrace, IL 60181
Phone: (630) 629-9026
, to purchase a large coffee . About a half mile down the road, when taking a sip of coffee, the lid popped off and spilled on my chest and my arm. I was forced to get medical attention (emergency room) to ensure my skin does not get infected and to ensure it heals appropriately. Moreover, not only was this very painful, I was diagnosed with second-degree burns on my left arm
my coat worth $3000 been domage. i try to contacet the manager in the store but every time no body thier.

After all of this, I just keep asking why the coffee cup was filled all way to the limit?, why the coffee was served at a temperature which the average person can not actually drink?, why the lid was not fastened right? why this company does not take the appropriate precautions after many notorious industry lawsuits? Is Dunkin’ Donuts really concerned about the safety of their customers? I have medical bills and potentially permanent scarring due to the excessive temperature of the coffee and the faulty means in which it was served. I frequently have coffee from various merchants, but rienced anything like this before.
can you please contect me

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Theresa November 18, 2014 at 9:13 pm

I was in dunkin on Saturday about 8:45 p.m. and the girl asked if she could help me and I said I’d like a coffee then she said I just dumped the coffee and she was closed, the Pittston store closes at 11:00 p.m I was very disappointed plus the women behind me could not believe what she said (closed before 9:00 p.m.) she could have made a pot of coffee because a few other people came in afterwards, so they either went to turkey hill or donut connection. This is not good for business. I also get 100 munchkins every Sunday for the children at our Church and I don’t even get a discount. I would also get 4 dozen donuts at another store because they give me a discount, the store doesn’t carry munchkins. I stopped going to dunkin for awhile because I didn’t always get along with your manger and I thought things would be better this time around but I guess not. You do have some good help in the Pittston store.

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Paule November 13, 2014 at 10:44 pm

This evening an employee of the Burlington Mall Dunkin Donuts almost hit my cousin and me with her vehicle in the parking lot. Instead of stopping to apologize she called us monkeys and Ebola bitches. She was wearing her Dunkin Donuts visor and t-shirt. Because I am educated and not a hateful person all I called her was a Dunkin Donuts bitch. My cousin and I are beyond offended by your employee and your brand. I will be following up with an official complaint.

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Ronald Whitfield November 13, 2014 at 2:57 pm

I am a manager at Dunkin’ Donuts in Cincinnati on Glenway. I am making a complaint about the GM and owner. I just do not understand why I must submit false GSS to improve our rankings. That is lying and brings no merit to any GSS good or bad. I am now being singled out as a troublemaker. This is just the tip of the iceberg. So many disturbing things that I want to tell all!

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JLF November 11, 2014 at 7:45 pm

I used to work for a Dunkin Baskin combo store as a cake decorator in Orlando, Fl. I was fired because I overslept. I had sent a message to the District Manager and she claimed she never got it. I worked there a little over a year and had never missed a day. She came to my other job to fire me and tell me that the cakes in the case at my other job look horrible! Who does that?!? She is so unprofessional! Everytime she comes into any of the stores, everyone cowers in fear of her. A place of employment should not be like that! She also called another employee retarded in front of drive through, with the window open, and a customer sitting there with her child next to her who was disabled. Customer came in crying and she sweet talked her way out of it! If she doesn’t like how you look, she will fire you! Doesn’t matter if you are the best employee or not. Promoted my assistant to my position who I was trying to get rid of because she is lazy, always late, leaves early, and had customer complaints!

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Lisa November 8, 2014 at 7:18 pm

my 16 year old daughter works at Dunkin Donuts in Middletown Connecticut she’s been talked to like a dog since she started working there and today her manager told her that she ain’t the one to be arguing with basically threatened my daughter and I would like for everyone to know that and Dunkin Donuts corporate company to know that I will pursue that as far as I have to ain’t no one going to be threatened my 16 year old daughter my daughter ask the hiring manager to transfer of location because she’s having difficulties getting along with the manager at that location and he said that he doesn’t transfer people because of little arguments and I think that’s very unprofessional for a manager to talk like that to a 16 year old

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kathy mitchell October 30, 2014 at 8:36 am

Yes, i would like everybody to know how terrible your dunkin donuts are being run here in louisville, ky. Yes, it is a frans and that is nothing that you can do about that. But, I was hired as a store manager in the middletown area of louisville, ky by a Christina the District Mgr. When i reported to work. It was a terrible sight. No one was properly trained. I was just throw in. I was talked to like a dog the hold time that i was there. 5 MGRS. walked out of the store in my time of so call training. I was never trained. I trained myself. Many customers have alot of issues with the District Mgr over the Region of Louisville, ky
She treats all of her workers and managers bad. I JUST though that you need to know that our name is being pulled down so bad in the Louisville, Ky. All because the owners are to afraid to let go of the District Mgr that is destroying our name. Our may not do anything about it but, i just wanted our to know. I worked there from April 1 2014 to Aug 25, 2014. I wished that someone can do a undercover boss that would be nice.

thank you

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jan October 28, 2014 at 8:12 pm

no comment

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jan October 28, 2014 at 8:01 pm

bussiness is slow for the last 3 or so months , travis isnt that around tha same time you said illegals are the future of our country? not to worry a lot of us americans went elsewhere for coffee and snacks and the retailors love it

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lourdes rivera October 26, 2014 at 8:22 pm

There is not a lot of dunkin donuts near my house thebonly one is on comercial st chicago illinois. It is insane that the manager wont do my latte with almond milk because he said he could only put a shot of almond milk theyre crazy but around work they do it fine. Why these people dont understand I ask for almond milk because I dont want the dairy product

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vaughn lukasavage October 24, 2014 at 7:07 pm

HELLO I was told Whittier & Long Beach ,California will be getting Dunkin Donuts Stores, so do you know when?? thanks!!

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vaughn October 24, 2014 at 7:08 pm

thanks!!

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Lisa October 21, 2014 at 1:21 pm

I live in Jamestown NY and our area is overloaded with Tim Hortons!! They are now planning on buying a local Pizza Hut and knocking it down and putting in another Tim Hortons!! That will make 6 or 7 in our small area…There is only one Dunkin donuts and it is in a gas station. I would love to see one in Falconer or downtown Jamestown NY..Please talk to investors and bring one to our area!!! I know of property on Main street in Falconer that is available and also on Washington street (the car miracle mile)….Please look into it…….
Thanks!

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venuti rains October 12, 2014 at 5:51 pm

Hey, Whats the point of a perks program if store employees and managers don’t bother asking if your card is enrolled in it and charge you full price for the iced coffee promotion that should be .99 cents for any size in new york. I have had this happen numerous times on long island and I don’t expect anyone to answer me or correct the problem but someone at dunkin donuts should be aware of this scam. Also there used to be constant new incentive offers on my dunkin app on my smart phone to get me to enter stores and purchase food or coffee but those offers no longer appear or are offered. Seems like dunkin donuts is going downhill and really rolling. I won’t go as often anymore.

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katelynn pryor October 8, 2014 at 9:24 pm

I work for dunkin in maugansville maryland. I have been threatened twice by a coworker saying she was going to hit me. I have brought it up with my general manager twice and nothing has been done. I have been late twice this week for personal reasons and today I had no physical way of going into work, and I even told them that. Im assuming tomorrow they may fire me because I dont have a doctors note to take care of not being there.

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Alexandra October 5, 2014 at 9:31 pm

Hii worked at dunkins until i got fired about 2 days ago mind you that was my birthday and i got fired because i had texted my manager telling her i has jus come from the hospital and i had a viral infection i was throwing up and etc i wasnt even calling out i said im sick and i might not be able to work so i could give her at least a heads up and if i felt better i would work i was an extra person on that shift and her response was you can stay home today and tomorrow we and eventually she fired me through text on my birthday she says its because i lied and thats why she fired me i have papers from the hospital and i eventually had to go back that same night and i had a fever she is a rude manager she has had her young maybe 11 year old boys walking back and forth where theres hot coffee and we were getting busy and its not right something needs to be done about this i have never called out she scheduled me for days that i put unavailable on my application and i still worked now i have no job and could possibly become homeless

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shawn October 4, 2014 at 10:00 pm

please listen the Dunkin Donuts name is going down hill all for profits now to fix this problem and to make a bigger profit forget about the products being shipped to a local store but let them make them onsite because sometimes stores have to close early because of sell outs and other reasons now I love dunkin donuts but fix these matters and the Dunkin Donuts would be the leading brand once again if not then I guess starbucks wins the better donut/coffee war!

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Shannon October 4, 2014 at 3:39 pm

I don’t understand how come you guys don’t do anything after so many customers and employees complain over and over again… that just shows that you don’t give a f**k about your buisness or anybody that works for… there’s a woman that been working with you for years.. she now works at the dunkin on cottman in the Roosevelt mall in philadelphia, pa. She works very hard and they treat her like shit, why would you allow mangers send employees outside scrubbing and scrapping the side WAlks.. that’s not there job… and pick on her for every little thing… as a customer I find that is very disturbing and. Nobody should be treated like that nobody. .. but if she sues your company for harassment, you guys will respond and try to handle things… disgrace. I love to go to dunkin, bit I will not support your buisness any more…smh

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molly October 2, 2014 at 1:02 pm

It’s so strange that Dunkin Donut is still in business at all. People (customers) must not mind the filth, nasty employees, “foreign” employees WHO CAN’T UNDERSTAND PLAIN ENGLISH, who handle food without plastic gloves & if they use the plastic gloves, they’re fooling with the money in the register also with the same gloves that they used to pick up whatever is being ordered (donuts, bagels, etc). The bagels & donuts are being put in the bag without the tissue paper that SHOULD BE USED to pick up the food & wrapped in.
Must we write a book “DUNKIN DONUTS FOR DUMMYS”! And give each employee a copy? The first chapter should be about hygine, washing hands, keeping a CLEAN business. I’m surprised the Health Dept hasn’t shut them down for good.
There’s too much disease coming into the United States lately & they don’t need to add to it. We all know that little man doesn’t recite, “TIME TO MAKE THE DONUTS” anymore so they have everything trucked in from WHO KNOWS WHERE. Some of the franchise owners & managers are so skimpy on their food & condiments that you’d think it was coming out of their pockets.
With all these complaints, & most are about cleanliness, idiots that can’t apply smarts (if they had any), I really am wasting my time here because I can’t think much of the so called CEO, COO, etc. As long as they’re getting their bonuses, pension, etc they don’t give a rats butt, or something would be done about this. HEY FOLKS IT’S CALLED POLITICS! 🙁

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Jonathan V. October 1, 2014 at 9:47 pm

Someone on the corporate ladder needs to get on the ball with their managers n district managers at the dunkin at the Roosevelt Mall. I was unjustly accused of stealing when even the shift leader said i didn’t steal but yet the manager (Sandy) threatened to call the cops on me if i did not sign the notice of termination. I then asked her for her District managers number, called but no answer. But yet, got a text from her telling me to talk to my store’s security guards. i then informed her that if she would not look into it or help me that i would call corporate. Her response was ”I’m sorry to hear that. Good luck on your endeavors. You can pick up your paycheck on so-and-so-date” So i think corporate needs to do a little investigation on that store. i hear that she is sexist, talks down to employees and that she treats them like trash. Someone needs to do something otherwise I will find way to report it to the higher-ups. Thank you for your time.

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FSierra October 1, 2014 at 8:05 am

To whom it may concern,
What is going on with the following store – 11970 Pines Blvd, Pembroke Pines, FL 33026
I work in a hospital near this store and most of the employees visit this store on a daily basis
For their cup of coffee, sandwich, doughnut or wakeup wrap.
Lately the quality of the food & the coffee has gone from ok to disgusting. The staff has been changed
And they have hired people that seem angry and not polite to the customers at all. This people are
Giving the Dunkin doughnut name a really bad reputation…
Examples: They never get your order right, I’ve asked for coffee only to get a cup of nasty hot water
With a hint of something that resembles coffee. The sausage in their sandwiches are cold and taste
Old. The A/C is always out of order as well as the oven the heats up the sandwiches.
These are just some of the things me and many of my coworkers have observed and will be posting.
It’s sad and we all hope that the issues with that particular store can be resolve in the near future.
Thank you

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Paul Bumblauskas September 30, 2014 at 9:47 am

I do not understand why Dunkin Donuts goes so far out of their way to upset customers. I would never let this happen. Let’s start with the customer service number. If you Google customer service you get (877) 833-2633. Today, 30 full minutes after the opening time of 9:00 a.m. eastern time, the recording says they are closed. You should assign someone to constantly view your company from a customer perspective. Consulting Tip#1- FREE.

Now, the Dunkin Perks card…OMG. The $5 bonus offer- why not just stick a pin in your customers? What a joke. My wife and I signed up and NEITHER bonus card worked. I called and had the balance transferred to the working core card. Now I need to fix her card. NEVER run a program that has not been tested. Consulting Tip#2- FREE.

Monday through Friday hours for a card that is used for transactions- no way, right. But that is what DD has. Open at 9 am eastern Monday through Friday and a hold time of over 20 minutes and they know this! Never allow a hold time over maybe 5 minutes without call back or other options. Consulting Tip #3- FREE.

Now, DD has a chance to be a leader…not this way though. Want more consulting tips- contact me and I will get back to you- QUICKLY. The DD brand is rather self-absorbed- when you call corporate you are on hold and one of the options is “want to be a vendor?”…shouldn’t this be- “we need quality vendors…” Quit being self-absorbed. Consulting Tip #3- FREE bonus tip. I am still on hold with the DD Perks line. The whole time I am typing this.

We love DD coffee and other items, but this is ridiculous and can be fixed.

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Shannon September 29, 2014 at 5:27 pm

I go to dunkin donut on cottman ave and they have a woman there name cici scrubbing there wood works, scrubbing outside. They treat and talk to her like a slave from the time she walks in that store. Have her non stop working while everybody else standing around… something needs to be done… every time I go in there she is polite and always smile, even after being yelled at in front of customers. That’s not how you treat your employees, if you cared enough for them this needs to be taken care of. The manager is very disrespectful to her employees and customers… the will lose a customer if this is not taking care of and I will put the word out to let them know that this dunkin donuts on cottman ave, located in the Roosevelt mall. She complain plenty of times and nothing was done.

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customer September 29, 2014 at 8:52 am

I was just in a dd at 147 palisades Ave in jersey city NJ. The place is disgusting. I went to buy some coffee and doughnuts. And there was Fly’s on and all over the doughnuts. Spoke to Maria and store nick about it. And they seem to not even care. Valued customer.

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Jersey city employee September 28, 2014 at 7:36 pm

You have a store that is located at 147 palisades ave. That is very dirty. The employees are very disrespectful. Especially the general manager Rosa. I have seen them drop food on the floor and place it back on racks. I’ve also seen mice running around behind the counters. I strongly suggest that this store be inspected as soon as possible. You should look behind coolata machines for droppings. When I tell the place looks like crap. I mean it looks like crap.

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Fernando Aponte September 28, 2014 at 8:01 pm

I was just fired for letting them know in a weeks in advance. That I was not going to be able to work today. My son was also working there at 147 palisades ave. Jersey city NJ. The owner Nick fired my son out of spike to firing me. I think that’s was so messed up. He wants tell me he hired because to do me the favor. Which it’s BS because he short staff is the real reason why he hired him. So now that he fires me for letting them know in a weeks in advance I could work for him today. He goes and tells me to telly son not to come in and work either. That he is fired too. He is also constantly bad mouthing his employees. He also has his general manager bullying the kids in there. I don’t know how you have people like these two running stores under your name. Many other employees have a lot to say about them. But I’m sure they would be to scared to come forward for losing there jobs. He is unfair. And not professional. I say you look into him.

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shawn October 4, 2014 at 9:57 pm

ma’am you have a lawsuit if that’s the case call your local labor department and report the DD immediately.

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Robin R September 26, 2014 at 10:35 am

I just went to the DD on south Rt 13 in Dover and waited while 4 employees didn’t say a word to me even though there was only one person in the store who had already placed an order and was waiting for it to be filled. There was one car at the drive thru lane. After 5 minutes (didn’t have the time to wait 15 minutes like someone else who posted a comment), I left. No one else had come in the store and yet no one asked if I had been helped or if they could help me. I initially thought this might be related to a bad experience I had a week or so ago when I asked for a “lightly” toasted bagel that was burned instead. When I took it back to the store, the MANAGER told me that is how they come out of the oven and with great reluctance gave me another bagel (untoasted at my request!).

When I got back to my office and shared my experience with a co-worker she said she and her boss had also had bad experiences there. From reading other comments I would say DD quality of service and products are deteriorating. There are 3 different DD locations in Dover and the one across from my office is definitely the worst. I won’t give them my business there again and at the rate they are going, there will be several other people from my office building who also won’t go there again.

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Tammy September 25, 2014 at 7:15 pm

I worked at the DD/BR in Fuquay Carina NC for over a year. I was promised a raise after 90 days and a year later still no raise. I was the cake decorator and literally had to beg for supplies so I could do my job! I even brought some of my own so I could do orders and such. There have been 4 different mangers in the last 4 months and the area manager can’t keep her mouth shit or even give them a chance to get that store straightened out. Most of the problems stemmed from the manager that hired me. They don’t care about their employees at all. The assistant manager has the personality of a snake. He’s rude, yells at the employees in front of customers and they both put too much on the kids that work there. The turnover on employees is ridiculous. They should show respect to all customers and players at all times. I quit because they expected me to no 24 hour call for orders. I have a life and I will jot drop what I’m doing at home or wherever I am to do one cake. Its not fair to me or for the wear and year on my vehicle to drive 10 miles one way for what I was paid. I have never in my life worked at a place that was so disorganized or Ru. By a bunch of big headed fools. Give some people authority and if goes right to their head. I loved doing cakes and dealing with customers. I’m moving on to my own kitchen. J won’t let a bunch of idiots stop me.

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J Morrison September 24, 2014 at 9:41 pm

The location in Voorhees NJ is not only the worst DD I’ve ever been to, but the pod quality is repulsive. They made me wait 15 minutes before someone assisted me. I walked out. I used to go to this location every day. More and more I started seeing new faces which explains a lot. They need to replace management and the entire staff. Absolutely terrible. I will never go to this location ever again.

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Former Employee September 20, 2014 at 11:36 pm

Dear Dunkin Donuts,

I used to work at Dunkin Donuts in Crestwood, IL and it was one of the worst jobs I have ever had. The boss didn’t care and the store was dirty. The boss of this store has family who run other dunkin donuts in Blue Island, IL. The Dunkin Donuts on 127th and Western Ave is the worst. The shift leader at night is very rude to the employee. He makes the customers pay for items they do not want. He also looks at female employees is unprofessional way. I hope you read this because this man needs to be remove or you will be losing customers. Thank you for your time and have a nice day.

Former Employee

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D-79 September 20, 2014 at 10:58 am

I visited my local D&D this morning in Hillside, NJ, when the blonde hair manager approached me and told me I was no longer welcomed in the local D&D she stated to me that I was “supposedly” very rude when I told an employee that I will not allow him to make my coffee after he had just taken out the garbage w no gloves on and did NOT wash his hands. I’m very fine w no longer going to this location considering the unhealthy nature of this business. I’m very very happy w the D&D in union, five points, nj and as well as the great service I receive at the Morris ave location by the old shoprite.

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Unhappy customer September 18, 2014 at 6:48 pm

I visited dunkin donuts at 618 welsh rd, huntingdon valley, pa. 19006 daily and enjoyed the staff Chrissy and Shannon , a new manager named Krishna waited on me one day and before she even asked what I would like, she asked me what’s with the little hat on your head, are you a Jew. Needless to say I was very insulted, I will no longer go to that dunkin donuts, as long as that rude person is there.

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Done with dd on 618 welsh September 28, 2014 at 12:31 pm

I also visited there frequently, just found out that the only person ( Shannon ) that knew what to do in that store is no longer there, we’ll neither am I now, everyone else is rude, or just don’t speak or understand English, very disappointed former customer.

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Addy Avila September 15, 2014 at 10:05 am

I CANT understand why they have to fill up the whole cup of my vanilla swirl with ice???????? At the end im left with a bunch of ice…when i specifically said LIGHT ICE?????!!!!

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Courtney hicks September 13, 2014 at 11:15 am

I visit Dunkin Donuts store #344355 in Charleston, South Carolina regularly. My visits are almost NEVER pleasant but I love the coffee so much I keep going in hopes that they would have better workers. I think they just follow their manager Daniel. He is the rudest most disrespectful person I have EVER met. I accidentally called him “mam” once at the drive through speaker and he intentionally called me “sir”! How rude is that. I just don’t understand how Dunkin Donuts can have someone so belligerent and rude work at one of their stores and give them the title/position of a Manager. If this is what your future business is headed for then I ratter spend more money for better service at Starbucks.

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edwin saretzky September 5, 2014 at 8:51 pm

im a regular costumer on store located at 275 chestnut st newark nk 07105, and i have been noticed that management are totaly out of control, they misstreat, yell at the employees right in from of us waiting in the line to get our order, i guess it is the most disrespectful way to behavior in front of costumers,.. There is a Lady called Melissa that i didnt know she was just a shift leader when manager is not at the store, but she runs the business and she takes control of everybody even with the costumers, she shows the power to misstreat costumers that don’t speak english treating them as garbage, i believe anyone has to be treated the same because they are buying things there, to pay their salaries, and the manager named Gosha,( sorry if i spell it wrong i just hear the way they call her), don do anything she just stand behind this little blond hair woman called Melissa, i guess you should make an inspection with out let them know you gonna be there, because days before the inspection they work hard to get everything okay to pass it, but i have been seen that, even with the food they grab with bare hands in the back and i heard this melissa told one of the girls to give to the costumer a coffe with cream instead milk as this costumer requested, he was in front of me complaining about his coffe and Melissa was so nasty and told him that he can have the coffe for free and leave the store … really?……. and employees are really been treated like slaves with no dignity respect and consideration as Melissa and manager take 1 or 2 hours lunch away the store tha she is sopposed to be taking care of, they look like don’t care about the store just the money that they make doing NOTHING…. there are something that you as corporate have to make some changes in this management specially with this manager that dont do her job and employees are stressed and tired of them tow (manager and Melissa) someone told me that Melissa has a record at the newark court for the same issue hapened few years ago they has call the cops and get them at the police station and i believe people like that shoudln’t be in contact with costumers because is so disrespectful and i love to buy my coffe and sandwich every morning on my way to work……my only employee who makes my order is a sweet lady called Diana she is the oldest employee there and she is quite and she really knows what she is doing lot of costumers want to be take care by her but she can’t do us all she should be the best paid in that store because the time that she works there (i know her for more that 6 years since i got there for the first time and she was already working there)… well this complain is for me as a costumer i want a good attention at the front and get what i am paying for ..not for what this Melissa want to give us, i hope this comment make some eco, and make the owner think about how to pick personel to run his busines, thank you very much for your attention and i would like to get a response on my email address above ….

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tyler spaulding September 5, 2014 at 2:29 pm

dunkin donuts on 4th st in st. pete florida is refusing to pay me the money im owed , i worked there for months and had to leave cause i moved my hours are on the computer but the owner robbie who steals money out of the safe is refusing to pay me , its very unprofessional and i do not to encourage anyone to work there, the bills are not being paid there and the owner is a thief , im very disappointed in dunkin donuts for allowing this to keep happening .

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Angela September 5, 2014 at 1:24 am

Berwyn Il.. store location cermak and east ave.. I’ve been working for Dunkin donuts for the last 8 months .. started off at one location in Plainfield and ended up here at the Berwyn location for the last 3 months. I have noticed issues with this store since I started the employees aren’t the best people to work with along with the manager who favors certain employees. They are constantly firing or hiring someone..til today Sept 4th 2014.. I was an employee with a question mark if I still have a job or not. I went in for work arrived before schedule time as usual.. let me add that since I’ve been working for Dunkin donuts I’ve yet to call in or be extremely late.. I am also 35 WEEKS pregnant.. about to be due anytime.. THIS afternoon I go in for my shift was approached by my manager that claims they have me on camera stealing money from the register.. I explained to her that I didn’t take no money fromthe register.. and ghow much are you accusing me of ..she replied $100. And some change .. along with this I was told that they also got on camera that I was seen taking the tip money.. along with the 3 others I was working with I divided the tips up between us all along with another employee that was standing next to me.. so she could even speak on my behalf I never took no tip money… NOW .. They have cameras claiming it was me… OK so when I questioned my manager to SEE THE video of me taking the money ..SHE got on the phone and called her boss … they gave me the phone to speak with him.. I explained that YES I am having a baby anytime now .. I am not a thief.. I would NOT risk MY JOB and paycheck over $100.. I told him.. SINCE I’m being accused of this I want to see this video he replied back and SAID.. if u like to see the video I will call tomorrow press charges and have u arrested and u can see the video that WAY… OR u can sign the report and shortage slip and this will all disappear .. I’M 35 weeks pregnant not trying to get arrested and sit in jail .. I shouldn’t have to do all that to see a video !! I DID NOT steal anything from the register I wrote this statement down on THEIR report and did end up signing my name .. but now AFTER I’ve calmed down and thought about THIS.. I would really like to know the true policies and my rights being wrongfully accused of stealing. I will be calling a lawyer on this cause .. in my opinion I believe they were looking more so of how to get rid of me being within my last weeks of pregnancy.. and had intentions of working til the baby came.. can’t help to think this was a way to get me out since I’ve always been on time for work and never called off.. ANY advice for me .. I’d appreciate it otherwise this branch will be hearing from a lawyer .. along with going to the board of labor .. this was definitely stress I really didn’t expect to go thru especially at this time..

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Angela September 5, 2014 at 2:24 am

I need to also add .. that 3 other employees were taking orders on this register seeing that it was drive thru. Along with the manager telling me I’m on leave til further notice.. didn’t say I was fired .. didn’t give a date to return either..

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Papiya September 4, 2014 at 11:18 am

This is a complain from for a store manager Md Abdul Mannan. 105 west 125st is the store location. He is a real stupid manager. He tried to use girls the way he want. Whoever has good relation with him, she has the schedule more the 50 hour a week, & other employee don’t even get 30 hour. He don’t care about good employee, whoever works good. He had personal relation with another girl,in different location, so he think like all girls r same, people go to work for money not for relation. He really speak bad at all time, all those slang word. I think he is from Bangladesh , & he always speak in Bengali Infront of customer. He don’t care customer services, he always speak bangla slang word, which we don’t understand, one day he had fight with another customer cuz of this bangla slang word, then other Bengali customer explain me the word. Which was really bad.as a manager he is not professional at all. He doesn’t know how to speak in English , he don’t even understand, I have no idea why the owner hire him as a GM ????????????? He has no respect for people. Whoever employee is working there they r suffering from lot of problem. But they can’t even say a word cuz he is the GM & has the power of the schedule. We made complain before at management office, but look like they didn’t take any action. So we r requesting the head quater please do something for this carecter less manager.

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marty September 4, 2014 at 6:50 am

Clark, New Jersey Store.
Terrible cup of coffee in the early morning. Wish there was a Starbucks in the area . Will never go to Dunkin again……………………………………….
Even for a free cup of coffee…………….

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Deb McHenry September 3, 2014 at 5:11 pm

Today I went to Dunkin Donuts on 108th and National in West Allis, WI for the sole purpose of a large iced coffee during their happy hour. When I order I was told they were out of large coffee cups. I expressed my disappointment to the young man that was helping. The shift manager Kayla offered to give a small and a medium ice coffee for the price of the large. I really appreciated Kayla ‘ offer and excellent customer service. #customersatified

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sherry September 2, 2014 at 11:22 am

i went to dunkin at 806 west broadway fulton ny on the 26th the 2 girls working there was so rude i called corporate office that day was told i would hear from the dunkin on broadway by thursday have not heard from them.that day i went there i went through the drive through my daughter went inside i ordered a iced coffee i pulled up she tried to hand me a hot coffee i said thats not mine omg you would of thought it was the end of the world her and other girl in there started talking crap about customers saying they always think they are right they are never right we always have to put up with them and on and on how unprofessional if you dont like your job go work somewhere else have not been back there since she should of said iced coffee i did say iced coffee thats all i drink she should of been listening to the order instead of talking to her friends.they are so rude there i tell everyone i know dont go there go down the road or around the corner..806 west broadway fulton ny have rude people there….sherry

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helen September 2, 2014 at 2:25 am

my daughter quit working at dunkin donuts in philadelphia on aramingo and butler sts
because she was treated very bad my the night shift manager who isnt suppose to work for dunkin donuts at all her name is jackie flores she is now texting and calling my daughter for no reason except to harras her she has been doing this since she quit her job I dont understand how some body that was fired by corporate can still be working at any dunkin donuts my daughter still has 1 pay check to get and she doesnt want to get it because she doesnt want the problems she will have to deal with to get it there are also ants and rodents in the store which is very digusting and nobody wears gloves when making food which is gross this dunkin donuts needs to be shut down I will never go there and alot of people we know wont go there anymoe either

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jenn August 29, 2014 at 9:38 am

I am writing to you today, because of an unfortunate mishap that took place. On my way to work on 8/29/14, I stopped by your Dunkin Donuts location.
I went through the drive thru as I was on my way to work . I never opened my food up until I arrived at work. To my surprise the bagel breakfast sandwich I ordered was completely burnt.
There was no way possible to eat it, I could of used it as a brick. Thankfully I work for a company that I was able to get to another Dunkin Donuts location, explain my situation and get my sandwich replaced.
It really upsets me that you have employees that thought it was ok to serve burnt, unedible food. I feel bad for the Dunkin Donuts location that corrected my order and did everything possible to please me.
This was not how I wanted to start my day. What about all of those people who get served food and get to work only to find they are out there money and can’t eat the food.
I expect any restaurant/ coffee shop that serves food to uphold a higher standard than what your company portrayed to me. This was absolutely unacceptable and I hope that you reprimand the store for what they are doing to the people that once supported your business.

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tyler spaulding August 29, 2014 at 9:15 am

The dunkin donuts at 1046 4th st n in st.Pete fl is the worst company I’ve ever worked for. Over the few months I was there our checks bounced twice, the power was cut off do to none payment as well as the trash, it’s been a month since I left them and I still have not been paid the money that they owe me I worked hard for that money and I have bills to pay. It’s sad when a place I thought I could grow I now never want to return to and I don’t encourage anyone else to either.

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Anonymous August 26, 2014 at 9:14 pm

I eat at dunkin donuts in South Carolina in tanger outlet nearly twice a week for the past 3 years. My beginning experiences were great, excellent food and drinks. As of lately, being under new management for almost the past year, the service just gets more horrible as I go. The manager (who I believe his name is Daniel) is very rude, unprofessional and disrespectful. Which also seems to make his staff react the same. Therefore when you complain nothing gets done. This dunkin donuts will be no longer receiving me as a customer due to the lack of management control. It makes no sense to have to wait in line and be pulled 15 minutes for a coffee and a sandwich. Also, they should train there managers to have better customer service! I am VERY disappointed in how much this store has changed. I thought change was supposed to be good. I knew it was going to get worse when I noticed they got rid of the young lady that used to open some mornings. You guys need to bring her back because she kept the store straight and in order. I believe they used to call her DOT-DOT although I’m quite sure that’s not her real name. Y’all need to start thinking what’s best for business before getting rid of all of y’all good workers and we end up with people like Daniel running our businesses to the ground!

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Carol Raccio August 27, 2014 at 7:48 am

On the receipt there should be a survey , do the survey , answer the questions and then there is a small box for anything additional you may want to add. Write your complaint in there! It goes to the GM and owner as well as cooperate!

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mort rainy August 26, 2014 at 8:40 pm

So i need help i work at a dunkin donuts and our donut delivery came this morning 8/26/2014 and while un loading off truck the whole rack fell he threw away most that fell but there were ones still put on the rack i was told to fix them and put them on our shelf i refused to so i took pics and sent it to my manger he said ok ill order new ones so i come back to work at 9pm and what do i see the donuts fron this morning no new ines at alk i also took pics. This is very unsanitary and very unprofessional its down right wrong to serv people donuts such as theses. I dont know who to go to or whatever but hopfully someone can contact me with info.

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Carol Raccio August 26, 2014 at 9:31 am

My daughter was fired this morning by Dunkin Donuts in West Haven Ct. The one at Valeros on Main Street. She was given about six write up all today from a month ago. Two accused her of taking tips, one for her register being off $50 or so and the others for giving coffe and donuts away! My daughter has Never taken tips! Can’t prove one way or other on register shortage because they don’t allow you to pull register totals and is always told to make customer happy by all mean to compensate them! I also worked for the same owners and I know when you are no longer wanted they make things up to get rid of you! I, Carol Raccio was employees by them for a few years. I was a shift lead for over eight months and was Never paid for it! I quit! I also took the tests for the shift lead, state certification and had help by Armani and Jessica to pass it! In fact they had a bunch of us they had to take them before inspection/ cooperate visit so most had help passing them. Dave was not happy when some failed and he had to pay! My daughter Michelle as well as many employees have work straight through two shifts because of call out with no breaks and lunches! For her or anyone to be accused of stealing and no way to prove it is wrong! This particular DD has so many complaints and issues. I for one drink 3 large iced coffees per day so I know when labels have been changed but coffee is old! All Dunkin customer know ol from fresh! There was a rush at the counter and customers were in a hurry. A customer put money on counter and left. My daughter put money on register and continued with customer and the owner saw money on register and accused her of potential stealing. She was asked to cover someone and if “he” didn’t get coverage, “he” was going to be fired! She was told she was his only hope! She went in so he could keep his job. The manager is the one who called her! I get these are franchises but it still has your name attached to it!!! My daughters fathers lawyer has been notified!

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Larry Rice August 16, 2014 at 5:24 am

About 2 hours ago drove to one of your 24hr locations in Chicago on 69th S. Pulaski for a cup of tea . The employee who was suppose to be working drive thru would not wait on me . I waited for about 7 minutes at the window , made eye contact with the employee , still no service. If your workers have issues servicing African Americans maybe they should not represent a franchise that’s suppose to be open to all ethnicities. August 15 2014 11:23 P.M

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Dont Need To Know August 15, 2014 at 3:39 am

So I did work at a Dunkin Donuts/Baskin Robbins, till today. I was always told to get ahold of or text the boss to let them know if you are not going to make it to work. Because, I learned to not trust the people that answer the phone at the job to let everyone know. I have done that twice before today. Never was told that they were warnings or even talked to about how I should call the store as well. So, today my son was very sick, so I texted my boss and told him that my son was sick. Thinking that maybe since they are a boss they would let people at work know that I wouldn’t be able to make it into work. Like they do with other people there. As of 5pm today I was let go (fired) in a text message. Which stated “That he was sorry that he had to let me go from Dunkin Donuts. And understands that I am a mother and that my family comes first. But he has a store to manage. Sorry!” So I texted back saying that I didn’t understand. Then he texted back saying “that it wasn’t his choose that it was higher up. And that it was also because of the not calling up to the store to let them know that I wasn’t able to make it. Even if I did send something to him. Also explaining about the first two were warnings. But again as I said in the beginning I was never talked to about the warnings. So I am not very happy with the way I got fired was handled. First off the person that wanted to fire me should have done it themselves. Second, you should never call or text someone that they are fired. It is very unprofessional. The store I worked at is in South Euclid, Ohio 44121 at the corner of Mayfield Rd and Belvoir Rd.

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J Rose August 13, 2014 at 6:14 pm

The store location in Morehead City, NC on 5208 Arendell St (Hwy 70) has an extremely rude employee! I believe her name is Alyssa and she has been rude on many occasions including again today (which was the worst she has ever been). I truly hope the corporate office reads this and does something about the situation. Besides the rude employee, this location does have excellent donuts but not enough of certain popular ones. The bagel selection is also very limited. Today they only had two types available. The other problem is that I have received cool coffee many times that tasted terrible. The coffee served at Dunkin Donuts should always be served hot and fresh. They are known for their coffee.

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annoyed customer August 7, 2014 at 5:52 am

Let me just say by far worst dunkin experience ever .employees fooling around when they should be working.they are to busy goofing around instead of doing there job correct.let me just say family working together is by far the worst . I don’t recommend anyone go there I know I won’t ever again.I say you need to be more careful on hiring and not just Lee saying and taking people because there family.I didn’t like my service. Everything was wrong the time was slow and they were rude. Employess that work at DD morning shift are horrible .I say a new team is needed..the coffee was disgusting with hair in it..store on Providence st..they gave me wrong change and are very sloppy.. They recently hired new females and they are very disgusting and I can’t even imagine the manager who hired them.. So unprofessional in there performance.

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not important August 5, 2014 at 5:21 pm

I work at dunkin donuts under marie and micheal shey. Marie is never around all of our equipment is broken. Marie’s son comes around and tries to train people the way that he know’s wich half the time is against dunkin policy, they make the job misserable. Mike shey comes around and complains when ppl try to through away expired product, because if they keep costs low they must get bonuses. Mike is assistant dm , which is dumb because he hardly knows what he is doing. They marie and mike are making good employees quit.

The stores marie and mike shey run (in the ground) are in lady lake- on 441, spanish springs, 466 in wedgewood, leesburg. And coming soon brownwood. So come on down if you want some stale coffee or some old cheese on your sandwich, or an improperly trained staff member to make your order wrong because they don’t train correctly. To marie and mike its about getting them bonuses.

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Kayla M July 31, 2014 at 3:47 pm

Hello,

I am not here to leave a comment, but a request. My sister, Kaitlin M. worked at Dunkin Donuts in northwest Indiana for about 5 years. She is now getting married to the love of her life whom she met at Dunkin Donuts. She met Jimmy M. while he was on a delivery run at her store location. They had talked whenever he had a delivery, then started to talk, hangout, date, and now they are getting married. I want to do something special for them and I am sure you could help in some way. Let me know. Thank you 🙂

Kayla M.

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Jean July 28, 2014 at 7:34 pm

On July 25th, at 8:45 AM, I stopped at the 1287 Page Blvd, Springfield, MA Dunkin Donuts as I usually do 2-3 times a week on my way to work – I ordered a medium iced mocha decaf coffee – I paid for the coffee and the young fellow handed me my coffee — as he did, I took it with my left hand, transferred it to my right so that I could put it in my cup-holder. As this was being performed (a matter of 3 seconds) the coffee did not explode/implode, but rather there were 2 vertical slits on the cup that gave way as I went to place it in the cup-holder … coffee was everywhere – all over me, down the inside driver door, down the window well, all the way to the passenger side and hit the mat and carpet on the floor, and 2 inches into the cup-holders (2 side-by-side), and when I raised the window up, streaks of coffee came with the window! The young fellow (Nick I think!) saw all of this take place as I handed him back the ‘glass’ – I asked if he had a towel, he did not and handed me a bunch of napkins – he went to replace the coffee, coming back to me to tell me they were out of ‘mocha’ – I said, “just a decaf iced” – he handed me the coffee and, again, I asked if he had a towel – he did not and handed me another bunch of napkins at which time I handed him back the drenched napkins he had handed me previously that I used … in one of the cup-holders was my cell phone, now sitting in 2-inches of coffee! I should tell you, at this time that, what transpired was not the fault of the young fellow at the drive-thru. I went home, changed my closes to be on my way back to work, and stopped at the Dunkin Donuts on my way. I asked to speak to the Manager – a young lady (red shirt) came over. I started to explain what had transpired when another woman (purple shirt) came and stood beside her – before I could finish, ‘red shirt’ said you need to speak to her (purple shirt) – so, I started again explaining what had happened explaining that I was 1 1/2 hours late for work and my car was filthy. I asked why they could not give me a towel – do you clean tables, counters, and grills with napkins? “Who is going to pay to clean my car” … Purple shirt indicated … “we are not responsible once the coffee leaves the building” … LEAVES THE BUILDING – I was at the drive thru! This is an answer? I also think it is wonderful that your corporation propagates screening of an individual wants to speak to the manager and instead gets to talk to the ‘buffer/red shirt’ instead.
I would like to know … who is going to pay to have my car cleaned, replenish my pay for being late, pay for the new cell phone I had to purchase to the tune of $129, and who is going to pay for my ‘power package’ when the door and windows don’t work because of rust down the window well!!!! I was not offered my money back or anything in terms of compensation for what had happened to me! – I have been a manager for the past 35 years and I work in Customer Service and have done so throughout all of my working years … With so many people looking for work, I find it hard to believe that there isn’t someone out there more qualified or more caring than ‘purple shirt’. I think you need to look into your ‘training program’ as it relates to who ‘manages’ your store and represents what is supposed to be the ‘corporate image’ of Dunkin Donuts’. I did take pictures of the inside of my car so that I can send them to the ‘franchise manager’ if I am able to get this persons name – without going through ‘purple shirt’ … I cannot believe that you would have someone like this representing you and treating people in such a condescending manner – she more or less said that ‘it was my responsibility’ to take care of their lack of incompetency! It will be a long time before I go back to DD — and will make my story known to anyone I come in contact with – Your motto should be changed from ‘Makes America Run’ to ”Makes America Run in the other direction’.

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J Rose August 13, 2014 at 6:22 pm

I agree with you! Especially about the fact that a lot of people are in need of work. You would think they could at least hire friendly and competent people. The Dunkin Donuts near my job has a very rude employee that I think is some type of shift manager and they are always serving almost cold, old decaf coffee that is supposed to be hot and fresh. Also, the employees are too busy playing around or degrading each other to focus on the customers standing in front of them.

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Eileen Rivera July 28, 2014 at 6:07 pm

I have been coming to the Apopka Florida location for years. It’s even out of my way. But recently I have been going to another location because of the new staff over the last two weeks. I don’t know who is doing the hiring but they should really stop. The store used to be wonderful, full of smiling faces and polite quick conversations. Now, there’s always a miserable young lady at the register, no smile no eye contact no thank yous or your welcomes. This is starting to look like a store in a bad neighborhood and I will not be back until new smiling faces and happy attitudes are back.

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Tracy Grimes July 26, 2014 at 10:02 pm

I went in you Dunkin Donuts location, store # 340575 on 7/26/14. I had the worst display of customer service that I could have imagine. There was 3 employees working the shift. The employee that was out of control was the one who was working the drive thru. He was a heavy set gentleman. He waited on me and my friend. He took my friends order, he was suppose to get a medium coffee, he just handed him a small and expected him to except it.
He pretty much thought that he was doing us a FAVOR, because he decided to wait on us.
I brought to his attention about the the coffee, INSTANT ATTITUDE!!! In the first place he handed him a cup with coffee spilled all over the cup. I ask him can we have a cup of coffee that was not so messy! HE GAVE ME THE SECOND CUP WITH COFFEE SPILLED ALL DOWN THE SIDE!!! I asked him politely to wipe the cup off. He replied if you DON’T WANT THE COFFEE I’LL GIVE YOUR MONEY BACK. HE HAD NO CUSTOMER SERVICE AT ALL! VERY RUDE AND DISRESPECTFUL.
I ask another one of the employees to ring up my order, he was just as bad, he’s watching him be disrespectful towards me, and he basically laughing with him about the situation.
I paid for my FOOD AND COFFEE, BUT WHEN I GOT OUTSIDE I THREW IT IN THE GARBAGE!!! I felt like they might have done something to my food. Very upsetting experience.
I’m a loyal Dunkin Donuts customer!! But after this mornings tomfoolery which was at 4:45 am in the morning. I will probably not return to DD!! Very sad that your employees, don’t
get WHAT THE MEANING OF REAL CUSTOMER SERVICE IS ALL ABOUT.
VERY UNHAPPY LOYAL CUSTOMER!!
JUST THOUGHT ABOUT IT, WHEN I ASK THE EMPLOYEE TO WIPE THE COFFEE CUP OFF HE USED A COFFE FILTER, INSTEAD OF A PROPER PAPER TOWEL OR A NAPKIN, HE WAS JUST A REALLY DISGUSTING, VERY UNHAPPY EMPLOYEE!!

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Mike Castell July 26, 2014 at 6:35 pm

Got ripped off never going back 383 court st 148 smith st brooklyn putting higher price item on lower priced area

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Francis Cronin July 25, 2014 at 1:54 pm

the last year i have noticed down trend on people who do care from top to bottom i spend 35.00 a day 7 days a week at dd 50/50 chance i will get my order correct i have spoke to mangers , try changing stores my next move is to start going to Starbucks call me 4 more detail Francis Cronin X Freeman st Haverhill ma ( xxxx@yahoo.com ) [ 978-478-xxxx ]

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Lashawnda July 24, 2014 at 2:42 pm

The Worst Experience at Dunkin Donuts!
7/24/2014 I was at the Dunkin Donuts located at 7 Walk Hill St Roslindale Ma, waiting in line when I overheard an older customer asking the woman behind the sandwich counter if she put butter on her muffin. The woman (Miriam) in a high tone voice replied “She didn’t charge you for butter”! The customer said “well I asked her for butter” the women gave her a few packs of butter, the customer asked if they had any butter that wasn’t cold as it would destroy her muffin because it was stone cold. The worker said NO! The women gave her back the cold butter and left unhappy.
So When I get to the register I ordered a large hot mocha cream no sugar, and a corn muffin heated as I do every day. I proceed to pick up my muffin and ask the girl behind the counter if I can have a spoon, she very rudely replies “you need to ask one of the girls” and points to the register. I’m somewhat confused as to why because when I asked the gentleman that was working in the sandwich section yesterday he simply took one out of the plastic container and handed it to me. Just at that moment the manger was passing by so I gestured for her to come over and I explained that this employee is always rude to customers and not just me. I have witnessed her being rude to other customers in the past as well as just this morning with the customer who asked for butter. I told the manager I would start going to other locations like the one on Centre Street because they have GREAT customer service, if she can’t control the behavior of her employee. Her location is simple more convenient for me. As she tried to apologize the employee came from the back room and kind of nudged her manager out the way as she proceeded to yell at me that “she didn’t like me anyway”! I pointed out the behavior to her boss as being unacceptable, that she couldn’t even control the women. When the manager tried to tell her to stop talking the woman spoke even louder and began to yell in her native language Cape Verde. I have no idea if she was calling me profanities or not as I don’t speak the same language as she, but from her tone of voice and body language I know it was nothing that should be tolerated. I WILL NEVER GO BACK!

P.S. This is not the first time I have made a complaint that involved this employee -Miriam.( last time they offered me a free breakfast , which I refused to accept ) I would like to know what Dunkin Donuts is going to do to prevent this type of behavior from continuing. Allowing these types of behaviors to continue without consequences only demonstrate to fellow employees that the behavior is acceptable and will be tolerated. What type of message does that send to the consumer? That we as people don’t matter only our money!

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Annoyed customer! July 18, 2014 at 3:38 am

I will start by saying that I am a huge DD junkie but over the last year or two the service in some of my locations has really gone down the drain.
First, I will say that I live in Tamarac, Florida and my home store is the one on
Commercial Blvd just west of University Drive. I believe it is store 304496 (in lauderhill). I used to frequent that store many times a day years ago. There was an amazing staff there. Always had my coffee ready by the time I got to the counter. Kenny who had been there for years and Sergio as well were two super professional and hard working young men. A few years back that location got a new owner and though there have been a few very nice and professional employees over the years nobody is there very long and the service will never be as amazing as it was when Kenny ran the night shift there. I understand that many of the kids who have worked there were accused of giving things away or stealing. All I can say is the manager is a fool. They were so professional they always charged but the level of service always made me perfectly fine and i loved giving them tips too because they totally earned them. Good customer service rules all. Foolish move owner!!!

Next…. there is a promotion going on in our tri-county area and there are three stores on my way to work that have the same owner and are playing a very sneaky game and I am spreading the word because they have gone downhill big time in the last year as well.
Not sure if Tamarac store 10201 and the Parkland Nob Hill store and
Coral springs Westglades location think people are stupid but they are playing a very sneaky trick on people and this was forced upon the employees as it is what they were told to do. Im angry and dont like being played and essentially ripped off. Our tri county area ( Miami, Broward, Palm Beach is having a weeklong sale of any size iced coffee orr tea is 99cents. There are signs in most of the stores and most of the stores emplyees are wearing pins that tell the info. However at first when I was charged full price at the Coral Springs location I just thought it was parkland cs area but then I ordered from their other store in Lauderhill and I was again charged full price so I asked if they werent doing the sale and thsy said they are ” but bosses rules are that the customer has to ASK for the sale price. Ummmm can we say sneaky thief? So if you dont happen to catch then too bad for you and double plus for them. Too hats aweful business but what else should I expect from a store whio has given me Dunkin Dark because they were (out????? ) of the original. I disgust dunkin and thats messed up how many time thsy have done it to me. Stealing from trusting customers

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Alma Pancir July 15, 2014 at 12:51 pm

Well I have nothing but praise for my Dunkkn Donut store. It is on Montauk Hwy, Oakdale, NY. The people there are the best. My friends and I have been going there at lease 3 times a week for 2 years now and have never, never had bad service or a bad product.
The staff, Nabil and Sabira are among the finest folks we ever encountered and deserve lots of praise. I write this on my receipts all the time and hope corporate reads this comment.

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Bill Walker July 11, 2014 at 3:22 pm

I was pressed for time this morning on my way to a clients house and decided to grab some breakfast on the way. I was driving down Salem rd in Conyers, Ga and passed by Mcdonald’s thinking I’d like something a little different and remembered that Dunkin Donuts always had good breakfasts. While the food was tasty I couldn’t believe the hash browns only came 6 to a bag!? Thats not it, the sausage croissant had about a half a top bun on it. Didn’t feel like i was getting my money’s worth at all. Unfortunately i didnt have time to deal with it right then but, decided i would call the store later and let them know about it. The lady who identified herself as the manager put me on hold after she saw i had a complaint and a minute or two later some other lady picks up the phone. This chick told me that obviously Id never had a had a croissant before and proceeded to describe to me what one is supposed to look like. Very condescending and said that her only concern was that i was going to tell folks about the food and offered to replace the meal. What i really don’t have time to write in detail here is how much she did not care about how unhappy I was with my meal. Offering to replace the meal is cool but what i really wanted to hear is that someone actually cared about my dissatisfaction with the food. Everyone has a poor experience from time to time in these joints but she made it worse by talking down to me, not giving a dang, acting as if i was bothering her about it and having 0 customer service skills. You think I’m going back for that free meal?, I wish I would continue to patronize a place that got down like they did today.

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Mad Mother! July 7, 2014 at 9:20 pm

My child started at DD a few months ago and it has been a NIGHTMARE!!! They are fining her for what others are not doing. The manager yells at coworkers in front of customers and just the other day my child got a nasty 2nd degree burn on the oven and NO ONE knew what to do!!!! Then when she finally got a hold of the manager to report it the manager had no idea how to file an incident report and told my child that I was being a bitch by pushing the issue!!! Well now I am going to be a BITCH and push the issue!!! No one should be treated like trash!! They also need to train the managers and maybe get ones that are old enough to act act like adults!!!

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Cynthia Zabriskie July 3, 2014 at 10:52 pm

I went to the Dunkin Donuts at 1401 SE Village Green Dr. Port St Lucie, FL at 5:56 pm July 3 to order 2 Iced coffee’s that they are advertising for $.99 from 3-6 pm yes 6 not advertised at 5:59. So at 5:56 she says “hold on I’ll be right with you” then she says OK what can I get for you. I order the coffees she says pull around. She comes to the window and says that will be $4 and change I’m holding $2 and change I said the coffee is $99 cents, NO that’s till 6 I said I ordered them by 6 she says No I looked at the clock it was 6 o’clock. I said that’s right I ordered by 6 your ad is 3 to 6 not 5:59 and she refused to give me the coffee all she could say is I can’t put the code in it’s 6. I bet you thought you’d get me, I hope you enjoyed the coffee. And next time you want to leave the customer sitting in the drive thru so you can charge more you should wait longer I don’t have STUPID written on my forehead. No customers inside and none in the drive thru what were you doing for 4 minutes. Don’t worry I won’t be back I don’t have time for BS.

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Shirley snider July 2, 2014 at 2:09 pm

Went to DD In Saco Maine on Rt.1! Great service , very friendly servers! ( they need a better intercom) they have a hard time understanding customers). I love going to this DD! They talk if they have time. Not wasting time talk, but enjoy the customers talk! I really enjoy them, and I go the extra mile to go there even tho I live right near another store! I’ve always been happy with both product and service there! I wish your company would add a few gluten free items to the menus! It’s hard to not be able to feed a couple of the grandkids there ! They have gluten allergies! You’d make a killing if you did! There’s millions out there who need gluten free and NOONE has it on their menus! BE THE FIRST?!

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reina camacho June 27, 2014 at 10:39 pm

ive only worked for dunkin donuts for a month and the manger and co-workers are horrible. just the other day as i was working the front counter (by myself) my manger (mohammed) was working the sandwich station getting all the costumers orders wrong , as a guy was waiting on his order which was 4 sandwiches and a couple of orders of hash browns i walked up to the guy and just tried to keep him patient. my manger walked up to me and the costumer and PUSHED ME out of the way telling me over and over he got it. (which he doesnt) then he started yelling at me in front of everyone that im not doing anything right that if i dont like it find another job. this dunkin donuts is located at 42876 Truro Parish drive , ashburn va 20148. i really advise people to go to another dunkin donuts . thank you for reading this.

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Johnny Toledo June 23, 2014 at 12:05 pm

I recently visited dunkin donuts pc #350541 in brooklyn ny their services Was horrible they gave me the wrong sandwich with the egg missing then the tried to say I ordered something else then I show receipt and the said I must have not ordered the egg .so I pay for another sandwich I wait 35 minutes then ask for sandwich and they said they were sorry they gave itto some one else .I will not go to dunkin donuts again they were so uunprofessional for the prices they charge they should be more educated

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Stephen A. Leibowitz June 20, 2014 at 11:40 am

Re : Dunkin Donuts Store # 302583 299 Burnside Avenue, Lawrence, New York, Last night ( 6-19-14 ) while I was waiting on line ( 8.39 P M ) they wet my shoes & 6 others while mopping up the floor during business hours when they were busy. I asked them not to wet my feet and with a attitude they continued to mop the floor. I ordered three coffee coolattas & asked them to fill them up since the last three times they were 3/4 full and was answered with another attitude we are trained not to fill the containers ?? Also they were out of whipped cream & still continued to make orders without whipped cream. The New York State Department of weights & measures will be notified about the short weights. Another lost customer

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Lisa June 18, 2014 at 11:25 am

I would like to thank Barbara at the Lisbon store for trying to help us have a successful project safe grad party but unfortunately her hands were tied by management. In the past this franchise has donated to our cause. I would like to say kudos to the Preston franchise for stepping up and helping us out. Your generous donation is greatly appreciated.

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Mary June 11, 2014 at 10:00 pm

I go to dunkin donuts often but recently went to
The one on beach channel drive and beach 113 st
I was very disappointed , my daughter and i ordered
They did not have the ice cream dish she ordered
Or the bananas for the smoothie i ordered, they
Tried to give us substitutes, we finally ordered something
Different, my daughters was the wrong size and i
Ordered a vsnilla bean colada and it was awful,
The service was terrible , i will never go there afsin
We threw both items away and wasted our time and
Money, i am very disappointed

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Jeff June 4, 2014 at 9:54 pm

I stopped at the Dunkin Donuts in Hazleton the other day and I wasn’t pleased with my service. I ordered my coffe with extra sugar and a little milk and a cinnamon raisin bagel with butter lightly toasted. I ended up getting someone else’s coffee and it tasted terrible. My bagel was toasted really dark. I wasn’t very happy. I didn’t realize this until I was already half way to the office. But that wasn’t what really made this Dunkin unprofessional. My problem was that one of the female employees was talking to another and I heard sexual comments and some foul language. To me, that isn’t something that is professional in such a place. I probably won’t be stopping there again, and that was my first time. Someone needs to do something about that. I have colleagues that go there and they say they hear some of the same things going on. They have had their orders messed up and never got what they asked for.

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Jacquie June 3, 2014 at 10:27 pm

June 3, 2014 – I stopped at the Dunkin Donuts on Mayfield Road in South Euclid, Ohio around 8:20am. I stopped by before work. I was in line (which was a little long) , but okay since this was morning work rush hour. I noticed it took a lot longer to for the cars to approach and place and order. I have no idea what the issue was, but I waited at least 5-7 before placing my order. A bagel and black coffee. I was able to place my order, but then was ask to pull up and someone would bring me my food. My thought was, its just a bagel and coffee – again black coffee – nothing special. I did hear someone state she (me) was waiting on hashbrowns and something else (I could not her that part), so I informed the cashier that I was only waiting for a bagel and black coffee. But anyway, I pulled up in front by the patio and there was one other car waiting in front of me. Another 5 minutes or so minutes past and a young man brought the first car her items and then gave me my order. Which was INCORRECT. They put cream in the coffee. Well I had to wait a few more minutes before the worker came back out. This particular DD is very small, traffic was wrapped around the building, therefore, those waiting on orders could not pull into parking spaces, so they ask you to park in front of the building. Well since there was a car in front of me, when I pulled up, I know I was blocking the exit lane, there was no other place to go. I was on the first car’s bumper, that’s how tight this place is. Anyway, when I told the service worker that my order was wrong. He then stated in a very rude manner, that I needed to pull up and let the other cars go by, because they would be late for work. I was totally and thoroughly disgusted by that statement. I was already inconvenienced by having to wait in a long line for a bagel and black coffee, AND then I had to wait for my order AND then for it to be WRONG AND then this person is going to say something to me about being other people being late for work. I hit the ceiling and told him that I was not going to move my car until my order was correct. How dare he say something about others being late for work, when HELL I was late too because of their poor service and disorganization. So in total it took 15 minutes to get a bagel and coffee. Finally, the manager came out and asked me what was going on and I explained it to him and by that time the worker came out with my coffee, but the damage was done. I told the manager, that they won’t have to worry about me, I have no plans on ever patronizing that location again. I believe this particular Dunkin donuts has changed ownership, because the service has gone down ALOT. I am normally a patient person, but this really ticked me off. Poor service, late for work, wasted money, because as soon as I arrived at work, I poured the coffee out, there was no way I was going to trust that person with my coffee.
So I am encouraging everyone to bypass the South Euclid DD location. There is another DD on Mayfield Road, closer to Lander. Then there is always McCafe at McDonalds which is where I will stop tomorrow.

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Jerry Morenoff June 3, 2014 at 3:00 pm

Dunkin Donuts while traveling makes any road trip much easier. The donuts and the coffee are unparalleled. Unfortunately, we stopped at the Dunkin’ Donuts at Sloatsburg Travel Plaza, NY Thruway. I am 77 and had my AARP card and asked for the donut and coffee discount. They refused to give it to me, stating that they never heard of it. I hope you can rectify the situation because it is very bad for the franchise name. I spent about $10 there including coffee and donuts and although the eating/drinking experience was fine, I was left with a bad feeling about the franchise. Thank you for hearing me out. I live in Bethesda, MD where there are two new Dunkin’ Donut shops and the people there are terrific.

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Dr. Lou Ambrosio June 2, 2014 at 7:11 pm

My granddaughter who is 8 and I went into Dunkin Donuts at 2609 N Dixie Highway in Wilton Manors …we ordered a med Decaf and a med Ice Coffee Decaf….ask a counter person, who name is Allison if it was fresh because it was the bottom of the pot…she assured me that it was fresh…when we received it….it was terrible and asked her to make a fresh pot…she made the pot and said “you have to pay for the new pot..” I said I already paid for the coffee and she said ” I told you the other pot was fresh, do you want to see the camera…WHAT….she REFUSED to give us the fresh coffee…and said absolutely not…you MUST pay again…we usually go to the DD at 4840 N. Federal Highway in Fort Lauderdale, Fl…and they are absolutely the best….and also on 3904 N. Ocean Blvd, Sea Ranch Lakes Fl….and they are also very friendly and great …I know that DD will not read this , so I will also send a copy to the C.E.O..believe me, it is not the money….it is the principal how this woman, ALLISON embarrassed me with me granddaughter…She should not work anywhere that includes waiting on people…also, there were other patrons that were not happy with the service and OLD COFFEE…

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Hi May 28, 2014 at 6:38 pm

Dunkin donut is a company who has pakistani and indian franchisees who treat thier employees as slaves and DD BRAND IS EQUALLY RESPPNSIBLE

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Shelley marx May 27, 2014 at 11:08 pm

I worked at dunkin donuts for two months. I busted my butt for the manager. Cleaning. Scrubbing on my hands and knees. I made a comment about her making $700 a week (which she tells everyone) and sitting in her office all day “delegating”. Well she fired me the next day. That store also had a labor problem. Instead of sitting shouldn’t she do some kind of physical work too. I busted my butt off for minimum wage but I’m very dedicated to my job. And is it fair that she can go home early and call the store to have someone click her out at the time she was supposed to leave. Get boyfriend also works for dd. I saw them at Publix one day grocery shopping and she went to get a gallon if milk. He told her to put it back. That he wood get one from his store the next day instead. Wow. Really. $700 a week and you have to steal milk. And god knows what else was taken. U really enjoyed working there and was excited about one day maybe running my own store. I guess those dreams were shattered. At least I know I would have given that store 100%. Store is on mcgregor blvd in fort myers Florida. Someone needs to do an inquiry on the manager. Hire someone that will at least earn they’re pay.

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Karen June 18, 2014 at 9:37 am

Shelley Marx… Don’t give up on YOUR DREAM… Others have disappointed you, but if YOU get your own franchise… You know how it should be managed! A well run business does not go unnoticed, sad to say we only hear the complaints, which there are many. New employees do not take the time to Listen to customers to get the order correct and some managers think its OK to not be honest. We need someone like you to be a manager, apply for the position before getting your own DD… Follow Your Dream!

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Mary May 18, 2014 at 10:35 pm

The Dunkin Donuts on 63rd St in Philadelphia is very unprofessional particularly at night going through the drivethru. No good hospitality, no thankful behavior, shoving my change and food in my hand. The guy at the window got my order wrong and then had a terrible disposition when I corrected him. I wanted to check my food before I pulled off and he huffed and yelled “HERE” so I can hurry and take my change. That was my last time I’ll be giving that location my business!!! Either retrain those employees or they will lose more business until shut down is the only option.

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shay May 8, 2014 at 11:36 am

I recently went to the DD in mokena illinois inside a gas n was gas station. I was In line and saw a girl behind the counter spit in a customers coffee when they werent looking and saw another girl laughing about it while walking away. That is by far the most disgusting thing I have ever witnessed. You definitely lost a customer. Later I found out from someone who works there that the two girls have HERPES! Are you kidding! ! I will make sure everyone knows this and does not visit that DD. You should probably watch who you hire! !

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Margaret Qayyum May 5, 2014 at 8:55 pm

My husband & I visited the Dunkin Donuts @ 506 W North Ave in Elmhurst, Il this evening. We ordered the grilled cheese meal & chicken salad meal, the cheese on the grilled sandwich was not even melted & the bread was all slid to one side, we ask them to cut the sandwiches in half, NOT!!! There was only 1 order of hash browns. I ordered a butter pecan ice coffee, guess what, NO BUTTER PECAN & my husband had tea, you could not see the tea for the milk, needless to say I am one upset woman! We brought the food home to eat, lesson…….never leave without checking your order. I am very upset, next time I definitely take my business to Subway if I need a sandwich. Oh & by the way, communication problem?????

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Omelia May 5, 2014 at 5:13 pm

I hav a big complain for the dunkin donuts store that is on howard n western 7578 N western Ave chicago,that place is getting more disgusting in couple of weeks. i m the regular customer of that store but i m sure i’l notl be their customer anymore.I ordetr 1 coffee n muffin in a drive thru n they keep me awaited for 15 minutes thats disgusting.next day i went
thru the front n there cashier girl dont know how to charge money n there was a big line again thats made me crazy i mean how cud they put a people who dont know their job the girl was asking another girl how to charge a bagel.once again i wasted my time.the store was so dirty. garbages were on the floor n tables were also not clean.i dont know wats wrong with this store n suggest people not to go there anymore.

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Rosa May 3, 2014 at 11:25 pm

I just want to Let dunkin donuts corporater that I have been working in a one of the stores almost for 5 year.I was the shift leader and I am certifed.on the 4/26/14 I went to work I dont know What was wrong with My manager I got their I clock in and he just started screaming at me infont of the employes and custome,I got mad I said stop screaming at me If u want to talk to me talk to me in the Office his like t Let me tell you something youre not goin to tell me What to do I was like ok them If you keep on screaming at me im goin to go home so his like go then I dont need you so then I started you clockingout then he tell me If you leave dont ever come back so then I left,he said he was mad because I was late I started at 1pm I might had clock in at 1;07pm.it wasnt the first I been late I beeun late almost the 5 years I been working their so i dont see a good reason to be fierd for I hope that this gets seen and hope something gets done.Thanks I just trying to say that it was not Fair.

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Rebecca K May 2, 2014 at 6:37 pm

Dunkin Donuts has lost a customer.. I wouldnt even eat a free DD purchased by someone else. Recently DD has put on a commercial about the Watermelon Coolatta. The girl hands it to her coworker to handle her “seasonal thing”… Do you understand you are actually picking on people with a real mental illness??? Seasonal affective disorder (SAD) is a type of depression that occurs at a certain time of the year, usually in the winter. However some people can experience it in the other seasons. People commit suicide because of this condition, and here you are making a joke of it about a drink.. My mother personally suffered from this illness and she experienced her issues in the spring.. Glad to see she is no longer alive to see your company making fun of mentally ill people. She was a die hard DD customer as well. Seriously? Not ok! your marketing dept. should be ashamed of themselves.

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Vickey May 1, 2014 at 1:22 pm

I was going to put in a request for a DD to our town because we have no Doughnut shops here, but after reading the comments, I’ve changed my mind. I don’t think I will ever eat at another DD again.

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ahsan khokhar April 30, 2014 at 9:09 pm

I am aregular customer of dunkin donuts i wana file a complain about dunkin donuts employee the branch is located
on 59 street bergenline avenue west new york, new jersey 07093… in this branch their is an employee working here his name is (ashish) he have no manners that how to deal with the customers i order a coffee this person made my coffee but the coffee is cold so i request him that plz can u make it warm and he replied that i am not your servant i dont want to make your coffee again … he argued with me and he said.. that i will kill you .. you mother f***er…. please i request you to come and visit in this branch at 6 pm and check the video and see his body language that how he is communicating with me badly…

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joy guimaraes April 18, 2014 at 9:04 am

hi my name is joy and I was employee at dd at 312 maple st in marlbrough mass I had resigned a month ago because of the new manger named Vicky who had taken my hours from 35hours a week to 9 hours a week who does that when I asked her about my hours she just says I made the schule and that’s for the week and I said to her that I was not traveling 25 mints for your nine hours and I quote nobody would ever do that they would quit and that store would lose employees because of whats she is doing and then I applied at another dd and they told me that she put me as non rehire so now I cant even get another job at a dd I don’t desirve this I was there every day an on time until this happened I have a passion for dd and I loved my job cant anyone do any thing for me please

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Brenda April 13, 2014 at 5:14 pm

During a visit to your store in Swansey New Hampshire on Rte 12 both my daughter and myself witnessed a very disturbing situation. While waiting in line a young lady came in and some of the crew acknowledged her by saying Hi Jen. We ordered and while waiting for our cold latte to be complete the young lady Jennifer asked if the donuts fresh, at that moment an employee behind the counter took a piece of plastic took a chocolate donut from the stand and reached toward Jen who touched the donut with her bare fingers said something and the girl behind the counter put the donut back onto display case!! I was in shock. How could anyone believe or think that once a donut is touched by a customer it is fine to put it back for others to purchase. I have been a loyal Dunkin Donut customer for many many years but will not buy a donut or any food product from a store that evidently has no training on health codes or violations. It was sickening. My daughter was angry but we left the store due to having to be at an appointment.I have been certified in safe food service and know this is not ok in any situation. I recommend you get a manager in that store that follows code and does not put the public at risk. I have told my family to avoid getting donuts there I am concerned for their well being. TO allow customers to check for freshness by jamming their fingers into donuts cannot be part of the training manual or any health dept training. I do feel I should report this to the health department. This young lady Jen was not in uniform was not wearing gloves she was a customer. This incident happened on Friday the 11th of April 2014.at about 6pm.
Thank you,

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Caroline April 13, 2014 at 9:07 am

I went to the Dunkins on RT 122A in Rutland, MA on April 13, 2014 just before 8:00 am. I asked for a medium HOT coffee with 3 sugars and 4 shots of milk as I alwats do. The coffee was LUKE WARM and so WICKED STRONG I couldn’t drink it. My stomach was in knots for hours. The reason the coffee is so strong is because NOBODY is checccking the weights of the coffee grinds on a weekly basis as required by Dunkin Donuts. When I called to speak to a manager, I was told they do not have managers working on Sunday’s. REALLY???? It IS the manager’s responsibility to make sure the weight of the coffee grinds are correct. I am NOW OFFICIALLY A HONEY DEW DONUTS customer here in Rutland, MA. I just moved to Rutland the first of April. I WILL NEVER purchase another cup of coffee at a Dunkins in this town again. SO TTHANK YOU FOR CONFORMING ME TO A HONEY DEW CUSTOMER!!!

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Lisa/Heidi April 11, 2014 at 12:17 am

SANDRA RUPKEY, Sales Executive(should be fired for being a snob)!!!!
1719 Elmwood Avenue
Warwick
RI 02888-1101
Phone: (401) 941-5651
I went in this store and that’s all she was doing was yelling at her employees! She thinks she is better then everyone else you can see it in her snobby face and my friend and I where only in their 25 minutes eating we left because we felt so bad for them cause she was such a b***h to them… They should all quit on her a** and leave it to her to do all the work..She was on her cell phone in between yelling at them too, not good business for a boss. I would never go in again just because of that witch ! Everyone stay FAR AWAY FROM THAT STORE ITS NASTY MEAN THERE ARE PLENTY MORE D&D UP THE ROAD .SHE IS A B***H ON CRACK !!!!!!! Always yelling at nothing ! Again her name is snob and ,
SANDRA RUPKEY and believe or not the owner lmfao !
Thanks Lisa ,Heidi

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Pauline DINOTO April 10, 2014 at 10:08 am

I love the managers and staff at the following locations: 1305 South Military Trail, Deerfield Beach, Florida and 216 Reynolds Road, Johnson City, NY. They are hard working, pleasant and always greet me with a smile. The coffee, lates, etc. are always good and the doughnuts are always fresh. The premises are kept very clean and my friends and I love going there. Dunkin Donuts is the best!

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Janet April 7, 2014 at 10:21 pm

I recently went to the Dunkins at 342 Broadway st. Lawrence Ma like i always do. I was extremely disgusted my the customer service i received by the girl who took my order. I saw her name was Zeyna. The whole time I was ordering, she was rolling her eyes and when i went to give her the money, she rolled her eyes again while ripping it out of my hand. While making my order, she was having a very inappropriate conversation about a topic she should be discussing at work using obscene language. They lost a customer because I would never return to that dunkins ever! She shouldn’t be working there with the attitude because I’m sure i’m not the only customer they’ve lost because of her.

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Marcus Walker April 3, 2014 at 8:03 pm

I am a regular at the Clarksville, MD Dunkin Donuts. I come in quite often with my wife and children. The last few times I have been in the store – specifically in the evening — the employees have been using obscene vulgarities loudly in front of my family. My wife has asked them to stop, and yet they continue each time I am there. Their inappropriate personal conversations should not be said in the workplace where children can hear.

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Cheryl April 2, 2014 at 9:41 am

I have never done a complaint in my life, and have worked for DD for many many years different franchises, But this one is the worse one ever, management is bad, the crew and shift leaders get blamed for the managers mistakes, So I did give my notice today, enough is enough, I believe in discussing other employees income in very inappropriate This store #351826 I have done the DDU 2 times, and have tried to teach employees the right way, but it is not going to happen at this store , I have done job fairs with other franchises and trained managers for store, gone to rallies and this store has its own set of rules, DD is always been my passion, and when I can not give it 110% it is time for me to move on. Thanks so much for listening to my Rant, Cheryl

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linda matusek March 26, 2014 at 4:06 pm

My husband purchased donuts at the Bagley and Engle rd Middleburg Hts Ohio at 3:41 today March 26, the fry cakes were hard , we were very disappointed with our purchase, I called and talked to an Elizabeth I told her she should take them off the shelve and toss them away.

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wiliam porter March 24, 2014 at 12:23 pm

changes need to be made at 10th street dunkin Greenville nc. don’t mind spending my money there but I wont be talked about by your asst manager whos guetto back.. sexuality and who iives in my house has nothing to do with dunkin. u need a manager and asst manager at this store. you can make it better or keep it the same if this is your representation for dunkin you are in bad shape. ill keep my money spend elsewhere.

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Diane March 23, 2014 at 5:39 pm

I am very very unhappy with your week-end crew at this DD on 108th & Q. This is the 3rd week-end visit that is not a good experience; I walked in to about 5 or 6 workers and maybe 2 tables with people and one person waiting for a cup of coffee in front of me. Not too bad… I brought my refillable cup to get an iced coffee (large) and 2 donuts (my usual)and I placed the cup on the counter. and I waited, and I waited,, 5 minutes went by and 2 workers crossed in front of me but no eye contact, no “have you been helped or I will be right with you.” No one came to take my order so after about 7 minutes I had to get to work so I picked up my cup (empty) and left the store with no one asking or saying I am sorry. I go to this store 3 times a week and the service is great, but this is the third try for weekends and I give up…..

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valerie allen March 22, 2014 at 3:45 pm

I purchased doughnuts from the store on West Second st. in Fulton NY, on Thursday afternoon, I have to tell you they were terrible, dry, no flavor, possibly the worst I have ever bought. I haven’t frequented a Dunkin Doughnuts store in a very long time, and I think you have now permanently lost a customer, I had no complaints about the young lady who served me, she was very pleasant and friendly, but you need to do something about the product you are selling.

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Loyal Customer March 21, 2014 at 2:12 pm

I’m confused why there is only one crew member working at night. The wait is long no fault of the hard worker. This person has to manage the front counter and drive thru ALONE. It’s under staffed and it’s wrong I am so turned off by this. Corporate needs to step in and make this situation better for your customers and your hard working employees. The location is 11292 Boyette Rd, Riverview, FL. I asked several workers in the last 6 months they all said owner is to cheap to hire another worker even though corporate says there should be two people. They don’t keep workers long I wonder why?!

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Audrey March 19, 2014 at 1:09 am

I will never return to DD….it used to be the best place 30 years ago..when I had gone to the DD at 807 W Vine St Kissimmee, FL for the LAST time, Donuts are ALWAYS stale and you would be lucky to have 7 choices no matter what time of day it is.. they always say ( with an attitude of course) “Nope we are out” idiots who work there and from what I am reading in all these posts, Idiots who run it and most importantly, idiots at corporate. They just don’t care all across the board. Krispy Kreme has now added a loyal customer with me….Good bye DD shame you don’t care like you used to.

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unknown March 13, 2014 at 12:55 pm

I am a former employee at a dunkin donuts in coxsackie ny… The manager there her name is Sarah has no regard for any of her employees and always has something negitive to say. I had left and by no means im i trying to start trouble but when she tells me ” i have a stick up my a**” thats a little un called for.Every day she is either outside or on her phone with her mother gossiping about her family drama, The other day when she had only two people on and the other person was drinking coffee not on break during a morning rush gossping i had said “well in my review you had told me to keep my drama at home and i said maybe you should take your own advice” she says “oh well get the hell over it” nor was she helping with the rush …. instead a cigrette break was more important, lots of customers complain but its falling on deaf ears,,,, they had since gone and went to stewarts or mcdonalds…. They way i was trained in my four years of being there is not the way she runs her store, they are constantly running out product and she doesnt order them. This is a big issue and no one wants to say anything in fear that she will fire them. OH by the way when is it ok for her to take money out of our checks for not taking a half an hour break thats a whole nother issue. She is always short staffed and doesnt really care and she wonders why people like me are leaving….

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Jennifer March 9, 2014 at 7:46 am

Hi I buy coffee every day 7 day a week @ store #330997 in Union NJ I was interested in having the flavor Pumpkin Spice Syrup brought into the store being that was my veryyyy favorite & only flavor coffee being that other DD i want to they had pumpkin syrup because customer asked manager to request it. If not can you possiblity sell a bottle to me. My # is 908-456-XXXX or e-mail thanx

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daniel February 26, 2014 at 4:06 pm

I witnessed one of your employees verbally humiliate one of your other customers chase him out of the store then reach into his pickup and wave a pipe at them!!! Are you hiring insane people!?! The store is at a mobile station on rt 114 in Danvers Mass.The employees name he said was Jose!! This happened around 315 am.There was another clerk working who can verified this. I believe he needs training.

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Jim Schroeder February 24, 2014 at 9:42 am

Dunkin Donuts Real Estate

Hello,

We represent a seller of a hard corner (light) at US Highway #1 & Orange Avenue in Daytona Beach, Florida.

The property includes a 28,000 SF office building at the rear – that could be used as a corporate office, or other use.

The seller will sell the just the corner lot, or the entire property. This would be a great place for a Dunkin Donut store – plus offices or storage. Please contact me for more details.

Thanks,

Jim Schroeder
Broker-Associate
Pan American Real Estate (US) Inc.
Cell: 407-738-6055

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CONNIE February 23, 2014 at 10:21 am

RE: Dunkin Donuts 1918 Wilbraham Road, Springfield, Mass. At 7:55 a.m. on 2/23/14, we purchased a dozen donuts. Six glazed and six plain, $7.95…The donuts were not fresh. They were stale. I called the store and spoke to a young lady, who was less than professional. Instead of apologizing and offering to replace the donuts, she said “Well lady, all our donuts are fresh because they are delivered early in the morning.” Before I even suggested replacing them she said, ‘and if you brought them back, you would get the same donuts anyway.’ I asked for her name, she refused, and hung up the phone. I called back, but since the store has “caller id” the phone was never answered. I then called from a different number, and asked the young lady that answered the phone, for the name of the person I spoke with earlier. Without even putting me on hold, there was an “active” discussion (very audible through the phone) about giving me her name, and I heard “b****” and then “click” down went the phone again. I called back at least three more times and the FAX MACHINE was on????? Finally, I called again. I asked for the name of the “store manager”, Leslie, I was told. I asked to speak with her, and again, she was less than professional. She did give me a local phone number of what she said was “corporate office”. I have called the “local” dunkin donuts at 413 589 1761 and left a message with a Ms. Martin. I also called “corporate office” in Canton, Massachusetts.. All of this avoidable “drama” because I called the store to let them know about a dozen of stale donuts.

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Audrey March 19, 2014 at 12:55 am

Anytime I have ever gone to Dunkin Donuts in Kissimmee, Florida the donuts are ALWASYS Stale! I have given up on them and their “who cares” attitude..Krispy Kreme all the way…best donuts around.

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Patricia February 19, 2014 at 8:23 pm

Why is it so hard to find peanut dounuts!
It seems some locations have them sometimes, are they discontinuing them because of allergies.
I think Dunkin Donuts should offer them again!

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Craig February 16, 2014 at 7:55 pm

I read that you are pulling your advertising from WEEI for a comment made on the morning D & C show. Really?? I listen all the time and these guys basically remind me to stop and try the latest whatever you are introducing. Have a sense of humor. Donuts will never be regarded as healthy but we all have a few now and then.

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Dunkin Donuts Crew Member February 14, 2014 at 8:26 pm

I work at one of the dutchess county New York Dunkin Donuts stores and I have to say we need some new management. The manager doesn’t seem to care at all and makes crew members come in to work when they have to flu and lets us be sick working with food. Also the store is not run properly and even though we clearly need more people in the mornings especially weekends we have like no one coming in until the afternoons. Not to mention there are no consequences when people repeatedly call out or don’t show up for work so they continue to do it.

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Jessica January 30, 2014 at 6:48 pm

I always go to dunkin doughnuts. Hardly ever have I had such a horrible and disappointing expiernce with them. I was just at the store about an hour ago. Ordered an ice coffee as always with Carmel cream and sugar. The iced coffee are supposed to be a dollar. I always go so I know that I was told till the end of January. So I was at this one at the end he told me I owed him 4 dollars and change. To be exact his name d c. I order the coffee and a plain bagel with butter. I told him the coffees were 99 cents atleast I thought so. He said no and got very rude with me. I felt disrespected by him. I called the store about 5 minutes later asking how much the iced coffees were they told me one dollar. I’m extremely upset with the service not to mention my bagel tastes stale. I’m highly dissatisfied with this service. I would like for a call or an email back to see what can be done. I will not be refereeing anyone to this particular store. Horrible experience

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Kathleen January 28, 2014 at 2:31 pm

Hello,
I am trying to get in contact with the CEO or someone who can help me with an idea I have. Please let me know asap. Thank you

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lisa March 3, 2014 at 7:46 am

Canton .ms is the headquarers

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Nickshel January 24, 2014 at 9:33 pm

DD in Martinsburg, WV is a horrible place for employees. New employees aren’t getting proper training and get talked down to if they mess something up. Management passes around employee phone numbers to other employees. How is this appropriate? They have to find their own coverage…management never does this. Calling off because there’s a foot of snow outside should not get employees reprimanded. “Find your own coverage or you have to come in” is the phrase used. Someone’s life is worth a cup of coffee? I think not! And why is there NEVER a manager or supervisor on all shifts. All management conveniently are gone by 1:00 in the afternoon. I also didn’t find it sanitary considering management will let family go behind the counter and dig into the donuts. I’m sure customers would love to know that one! There are so many things wrong with this store. I think it’s time this place was investigated. The place is being run by a 23 year old and you can tell.

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elaine January 24, 2014 at 10:55 am

1516 turnpike street stoughton, mass……this DD is so disgusting…while eating they are sweeping the floors and dirt goes everywhere…they they mop with bleach till your eyes are burning and even hit your shoes with mop and bleach while you sit there…i told the guy to stop and go away from me and he said…no, i don’t work for you…some ignorant brazilian..so tired of this place i stopped going….imagine all the dust and dirt sweeping so hard that we are eating this shit ………i feel like i lick their floors…..why can’t they clean before and after people are there??? its the dirty donut place to me.

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Xou January 20, 2014 at 2:53 pm

Store #300296
I ordered a large ice coffee with milk and sugar, and sausage egg and cheese on a bagel. I got into work, an hour later have the sandwich and drink half of the coffee. While working I felt nauseous and almost threw up. I looked at my coffee and there’s white chunks in the iced coffee. I went home and threw up . I recently started going back to this store since others around here are even worse. Please fix the stores around here.

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amber January 17, 2014 at 8:04 pm

hii I worked in nj sewell 306089…I having problems with my owner and the district manger..i used to work 70hour in one week and they never pay for the over time..that store is small doesn’t have the manger they make employe to use the expire food and they want us to make dounts with out gloves sometime we make all the food with gloves because they samall small budghet. they are from India and they are so racist about the other religion. or to hire any American person there..my friend applied and they turn down
her she is half black and half Spanish..They have some people working for them and they are not even illegal to work in here..my owner have 13dunkin dounts and you will find out with no one other all india people working…when I ask them about the its not fair not paying for overtime and I told them it just not fair next day I walked in the store they cut down my hours to 25…and for five day they want e to work just 5hours In a day…driscit manger purva patel…owner sam patel and preash patel

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sara January 16, 2014 at 1:26 pm

I have been working at dunkin donut for about 2 years now and finally got to become a shift leader. I am very good at my job and care for everyone. My boss doesn’t respect any of us and threatens us and yells at us for the smallest thing. Well today I got my promotion taken away from me all for calling out sick. They actually wanted me to come in to even though I was sick. What do I do about this. I come home every day crying because of the place but I care to much to leave it.

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cole howard January 13, 2014 at 4:03 pm

I think its bulls*** to fire someone who was out sick and has the doctors notes to prove it and is the only white person mixed with all albianians who just strand around and don’t do anything. Plus the manager doesn’t return phone calls or answers his phone for that matter. Dunkin donuts in westboylston ma on westboylston st. Sincerely a very disappointed and disgusted customer

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elaine January 24, 2014 at 10:57 am

they only like the brazilians…anyways…get a decent job…you are white !!!!

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chelsea January 13, 2014 at 12:30 pm

It’s really upsetting to know that my manager Chris is trying to fire me for calling off work the past week, I have a bad case of mono and have had a medical excuse for the days I have called off, I actually came in on Jan 11, 2014 because my doctors office was closed and couldn’t get an excuse on that day right away when I probably could have on the 13 th , but for fear of losing my job, I came in sick with mono, witch I think is not right of the fact that mono is contagious and would be spreading mono to a customer, but what do you suppose I do, stay home and get better or go to work and infect your customers.

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Jim January 12, 2014 at 11:48 am

I go to the store @ 1145 Union Rd, West Seneca, NY 14224 at least 4 times a week. i can’t tell how disturbing it is to know that the manager you have working there could care LESS about the costumer. i went there yesterday and my daughters bagel was burnt so bad i couldn’t cut it with a chain saw. so i threw it out and made her toast. Sooooo i go back today and received the same thing only this time i went back to get it fixed. told the manager the same thing ” I was here yesterday and got burnt food”, she reply’s maybe you should have came back yesterday and told me. i am a paying customer the rule of food service is “If YOU won’t eat it DO NOT serve it. this is twice in two days that i received burnt food. And what’s more disturbing is the so called manager acted like it was my fault. needless to say i will NEVER go to your place again and i am telling EVERYONE i know not to go there either. very sad thing when you can’t trust a so called “MANAGER” to treat your customers with a little respect. just the attitude she has is gross.

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Rob hensley January 13, 2014 at 7:48 am

I feel your pain sir and I’m sorry that happened!! I’m just wondering whatever happened to the customer is always right??

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sky January 11, 2014 at 5:59 pm

Hello Dunkin Donuts Head Quarters in canton. This about a person whom is telling thousands of people on face about JUNKIES at Dunkies in the Boston area of Revere mass. Her name is Socially Cece She is a Multi film producer non license company. On her page go to the left bottom corner and youll see ”Likes” as it is advertised Junkies at Dunkies. This person is cutting down your Business completely Discriminating your company, mocking slander . view how she as writes about your Dunkin Donuts inc trade mark. how there is drugs serve in the food and your coffee. This is not cool I wouldn’t even go there or anywhere to buy your coffee . She needs to be sued by your company. She is advertising this on her net work web pages it illegal to discriminate you should charge her with the federal department and the state . From a concern Dunkin Donuts Customer taxes payer of the commonwealth of Massachusetts.

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Rob hensley January 11, 2014 at 9:03 am

I was until this morning a faithful employee of dunkin donuts anytime anything happened I believed wasn’t right I would either refuse to partake in the action or report to dunkin corporate .. such as hairs baked into donuts that we were told by the owner Jane to keep up along with stale and bug infested donuts over 24 hours old which I have pictures and video of. Today I found a donut with a 1/4th inch metal shaving on it so I took a picture and the owner calls not 10 min after I did telling me I was not aloud to take pictures and that I needed to work harder and faster!! By this time the sores on my hands were burning uncontrollably and painfully . I began trying to contact a manager he didn’t answer I signaled to the cameras for Jane kudos the owner to call me quickly. I got no response.. then the shift leader at another near location by the name of Jon started telling me I needed to walk him over a bunch or materials this is when I said I can’t I am sick I have to go he said OK and I left but I had forgot my pay check so I went back and when I returned I was told by the manager that he couldn’t speak to me because I had quit but I didnt.. I have no write ups which are for being in trouble when there are other employees that have 10 to 15 complaints and write ups.. I busted my ads for dunkin and I tried to keep their standards high and all I got for being a great employee was fired. After I asked why I got fired they said I quit , which is false I never told anyone I quit. I couldn’t even get in touch with a manager or the owner to leave because of this horrible rash on my hands but just because the shift leader said he herd me say I quit I don’t have a job!!! How is this fair?? I have no rights and nobody to help me out and a ton of horrible pictures and videos just to show I’m not lying or even embellishing . I need help, I have a family to support and because I tried to be a good employee and watch out for the customers well being

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Raquel brea January 10, 2014 at 9:12 am

Hi,

My name is Raquel and I went to one of your store located in Danvers Ma store number 300178. I ordered a medium regular coffee with cream and extra sugar. My husband ordered a combo number 5 which comes with a coffee and on the side I ordered a veggie flat sandwich. We get to the window and pay cashier: AM D. I noticed she only gave me one coffee so I told her that we were missing one coffee. The cashier tells me that am wrong butyou can clearly see on the receipt that the combo came with a coffee itself. She then tells me sshe’ll give me another coffee, so I handed my credit card to her, and as the window closed my husband and I heard a guy said “FUNKING SPICKS.” My husband knocked on the window and asked the cashier and the male employee what they had said and the male employee responded by saying ” I I DIDN’T SAY FUNKING SPICKS, I SAID FUNKING HISPANICS,” I asked for the store manager and the male employee said that he’s the manager the same guy who said “fuckig spicks” I then asked for the store manager the cashier said to leave the drive thru line. That the receipt had the phone number for the owner. It did not so I asked for a number she gives me a number and we leave. Tried to call the number as we are leaving and no answer. Finally somebody answers and said this is Joe or Joel I asked are you the owner of store in Danvers he said yes. Asked for my name I give him my name and he said what happen. I start by saying what happened and he interrupts me said I don’t think anybody said that anymore. Did you record this there is not proof of that. I tell him why would I be recording a drive try for dunking was not expecting an employee to call us this horrible words. He then said I don’t need to listing to this don’t call this number ever again or I’ll call the police and have arrested. He hung up I looked up the store number and come to find out the employee gave me the same number to call the owner and the person who answered was the same guy who insulted us. He pretended to be the owner and lied about who he was and position. An owner of a company would never talkthe way he was talking over the phone or aanswer a call like it was answered. I’m disgusted with the service and the lies of this store. The employees talk down to us like we are garbage. The supposed manager thinks is OK to talk to customers the way he did because according to him he was Hispanic himself. Feel very ashamed for the names we were called and then the audacity to give us the same number to the store and pretend to bethe owner of that ffranchise is appalling. I visit dunking every morning and this was the only time somebody there did this. I will never visit again and I will tell everyone I know and see about my experience as our money is green no matter where we come from

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ashley January 2, 2014 at 2:11 pm

S***ty service, food, customer service and bad management everytime and the last time I go. I rather spend the extra two dollars for Starbucks!

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Coffee Drinker December 30, 2013 at 3:33 pm

Store:
John Stark Highway
Elm Street @Rte 11 & 103, Newport, NH 03773

Issue:
Order 2 large iced coffees both with light ice. 5 sips into my coffee it was gone, and making a slurping sound through the straw, while a cup packed 90% full of iced remained. Only 5 minutes had passed since I ordered it, so I turned around and went back. It was a slow night, and no other customers were there. I told the clerk Terry (Fontaine), that my coffee was supposed to be light ice, and that in 5 sips it was gone, and I have a cup full of ice left. She said she couldn’t do anything about it, because I already drank the coffee (5 sips of it anyways), and that she didn’t remember us being there, which had to be a lie, since as I said the place was NOT busy all night, it was a stormy night with bad roads. Furthermore the 2 times that night I stopped there, there was no employees in the front of the store, both employees (Terry and another large male kid/young adult) appeared to be groggy when they came out to make the order, rubbing their eyes, and fixing their hair, as if they had just woke up from a nap in the back room, and didn’t really want to be working.

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keith lang December 26, 2013 at 8:47 am

THE DUNKIN DOUNUTS IN THE DESPLAINES AREA IS A SCAM !!!!.
You never or rearly receive good coffee!!!
It ranges from watered down coffee, to bad tasting coffee, to perfume smelling coffee!!!
Also when you order cream and SUGAR!!! YOU GET SUM SUGAR SUBSTITUTE!!!.
There’s no consistency through out the area stores!!!.
IT’S ALL ABOUT PROFIT INSTEAD OF QUALITY. WHAT HAPPENED TO QUALITY AND
GAINING PROFIT?!!!.
I also noticed an unmarked small white box truck making deliveries to sum of the stores
INSTEAD THE MARKED LARGER TRUCK! .

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DMC December 24, 2013 at 2:20 pm

Today is Dec. 24 and I decided to get some Donuts. I went to the store in Miami(67 ave and 8 street) there were no Donuts at all…not one..in fact the Person in front of me bought munchkins and the store would not accept his 100.00 bill…when I went to order she said they had no do uhh nuts but I could purché the munchkins the men left behind!!I almost walked away but purchased a coffee as I love your coffees and I tell everyone about the coffee. However, this is not the first time I Walk into a Dunkin do uhh nuts and they do not have doughnuts..at all…(I have gone int o the D D on 87 th ave and west flager). Is not a doughnuts shop suppose have doughnuts …they really need to improve this. ..today at the D D store I went four customer walked away in the 2 min..I was there..how many customers Walk out in an hour…please Fill up the stores with doughnuts which is the produce that made u …..That is crazy to go to a store at 11am there are no doughtnuts….its crazy…then go to another store and it be empty too….you are losing tons of customers.

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Jen December 23, 2013 at 5:24 pm

I hate that I even have to do this but it needs to be brought to your attention. I visited one of your restaurants on Sunday, December 22, 2013 at 1:50 PM, and had the worst food industry experience of my 28 years alive. The location was at 6 Bell Ave, Hooksett, NH 03106. The store number on my receipt read 342068.
Part of my order was two cinnamon raisin bagels toasted with light butter. They came out with what one may say as “drenched” with butter. Now normally I would move on and just deal with it, however this particular store has given us too many of the minute problems in the past, enough is enough. I informed them that we had asked for light butter and handed the bag back to the cashier, who said nothing, took the bag while rolling her eyes and yelled to someone in the restaurant with a sarcastic sounding tone: “There’s ‘too much’ butter on it…” She then told me to pull up and they’d bring it out. I bit my tongue and pulled forward. This is a crowded parking lot, (there is a gas station included) therefore I could not pull forward enough for them apparently and was yelled at, I repeat, yelled at, repeatedly from the employees and the people in the car behind us. I could not believe that this was happening. I drove off, without my bagels. I spent my hard earned money and left.
I will not be back to that store ever again, nor any other locations for some time. I would rather spend the extra money at Starbucks or McDonald’s, than to experience something of that magnitude again. For someone else’s mistake, I was harassed in public in front of a crowded parking lot, a full gas station and restaurant. I have never been treated like that as a customer in all my life. I am a frequent customer at Dunkin Donuts and I know this is not how they conduct themselves at any other locations that I have been to. I know you do not train people to act out such as they did but this cannot go unnoticed.
These people exhibit little knowledge in customer service. I don’t care about the bagels. I am appalled at the women at that Dunkin Donuts that I encountered. Their behavior was and is absolutely unacceptable. There are plenty of people that are looking for jobs that would never put a customer in that situation. I highly recommend your hiring process filters these people out better in the future.
Thank you for your time and good luck with filtering these poor attitudes out of your business. I sincerely hope that for your company’s sake you can find more professional employees to represent your business. I would hate for this type of unprofessionalism to hurt the Dunkin Donuts name that New England, myself included, makes part of our everyday lives.

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jc December 20, 2013 at 12:27 pm

I recently visited dunkin on west main street in new Britain, ct. thought I would do something nice and pay it forward for the car behind me. Well I did and was on my way, but when I looked in my rear view mirror the employee was taking their money! Talk about disappointing, sometimes you just want to scream! just thought I would share that, I would have turned around and faced off with the employee but I was on my way to the airport and didn’t want to be late. hopefully he feels guilty for doing that, but I doubt it….people be aware!

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Helen December 19, 2013 at 4:39 pm

Hello,
I am very disappointed with the service at DD store #337481 service plaza in Natick,MA.
I just went through the drive thru. The person was laughing over the mic and was rushing us thru the order. I went in the store and asked them why they were so rude. My mistake in trying to speak to rude unprofessional people. The manager neve bothered to come to the counter. One of the cashiers said “we are humans we all make mistakes we can’t laugh” it wasn’t at you.” Very defensive attitude. Well he accused his own self.
I really don’t care if they laugh but get the order right. We got our order wrong twice and walked back inside for a drink they forgot. They also forgot to charge for a drink and 2 donuts. They care less about your business,. Not only do they laugh loudly as they take orders but get the orders wrong not once but many times. You can review my order 149. Got 2 donuts, a chic milk a sausage egg and cheese but got ham and cheese instead and two coffees.
As a reputable corporation ,DD you should educate your employees especially your managers not to tolerate such childish and rude attitudes for your loyal costumers .

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Eileen Deitch December 14, 2013 at 5:03 pm

I would like to commend the Dunkin Donuts, Applegarth Road, Monroe Township,NJ 08831. I had mistakenly left my wallet on the table. It had money, credit cards, driver’s license and more. The worker cleaning the table found it and gave it to the manager. He in turn made every effort to call me. When I went to get the wallet it had everything intact. Nothing had been taken. I truly appreciated the honesty of the store staff. They truly deserve to receive merit for showing such integrity. The store is always clean. The workers are professional and polite. I truly value the Dunkin Donuts in Monroe Twp,NJ. Thank you

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Carli December 14, 2013 at 1:35 pm

IS THERE AN EMAIL ADDRESS FOR DUNKIN DONUTS COOPERATE OFFICE?

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christan scott November 21, 2013 at 11:43 am

I am a very faithful customer to dunkin donuts i have been going there for ovet 14years i have my hole family going there an i go to 30street train station the new manger they said his name was yogie i dont like the way i see him touching the workers i no he.may mean no harm but i dont think he should touch them at all the other manger mesha i.over heard het talking in the ladys room on the phone about an other employee she said thet names was tanya gina an nazrin she didnt like them espilley tania i think that wasnt right she dont no who is listen to her an i no her language they need to be mindful of what they say an how they talk to people an the work move is not in the american word excuse me they do not no how to say that help they need to take populer english class on how to us there words thanks any way i will ne ver return not as long as they are treating people like that espilly those girls she as talking about o one more thing i wrnt pass there yesterday an the girl tanya afrian american she was talking about was gone all company needs to check in to that it was something funnie an 30was all that

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Michelle Jeansonne November 16, 2013 at 10:35 am

I have firsthand knowledge that DD #351822 opened its doors for business almost one week before being inspected by the Health Department. The day of the visit, the doors were locked around noon and a nearby private landscaping company was asked to block the drive-thru, so as to not allow any traffic through. When we walked up to enter, we were approached by someone, who doesn’t even work there, and informed that there were “technical issues” that needed to be addressed and gave a whole “we can’t accept cash because we could get audited by the IRS for this” story. We believed it, until overhearing a “meeting of sorts” in the lobby by past AND present employees. That conversation was a result of a honeybee problem surrounding the store. I know this is a new business and all, but is this the new standard that DD is allowing it’s franchisees to set? There have been occasions when I’ve even heard the owner, Shyam Patel, complain to his workers about a problematic customer(and for good reason). Our community, where the store is located, is thrilled to have DD call it home, but if this is what we have to put up with, the deception and possible health concern, then Mr. Patel should just return home to NJ.

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B Buckley November 12, 2013 at 5:53 am

I will make this short and sweet. I M. Tea drinker If your a tea drinker you need boiling water. NOT. A pot of water shimmering and milk should be put in after the water Nothing is worst than a Luke warm tea. Please get it together and install a machine that has boiling hot water, or I can go to other coffe shops or macdonalds which has. A great hot cup of tea

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Susanne November 11, 2013 at 7:53 am

I have seen your latest commercial for the “Hot and Spicy” sandwich. As a Africian Amercian married women I find the ad offensive. To portray such a negative scenario to promote your sandwich is tasteless. The underline and subliminal message would not be used had it been another ethnic group. Since that ad had to be approved by cooperate, I wonder who is RESPONSIBLE for communication content and quality. I will not be making any stops at Dunkin Dounuts and will be getting my breakfast needs met elsewhere.

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Ed December 1, 2013 at 9:35 pm

You are totally ridiculous and you sound like a jerk. Why should that be offensive.

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mike uminski November 10, 2013 at 7:03 pm

I live in the villages Florida, you currently have 3 locations, one on 27/441 – and o e I Spanish springs, and one on 466. Need one on 466A and Brownwood. AS a loyal customer these are great locations. Please put coffee houses in these locations.

Thanks,
A very loyal customer.

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Courtney November 10, 2013 at 11:47 am

As a daily customer at this particular dunkin donuts I’m really dissapointed to complain, however the issue was just so ridiculous I feel it need to be addressed. Went in at 10 am this morning ordered two coffees to big and toasted sandwiches and two hash browns. They were super busy so there was a wait which is no big deal, however an impatient customer took out order and rushed out the door before I could say anything which of course was not the employees fault. However that’s where the issues started. We had already waited 15 mins. After they knew what happened they proceeded with other customers orders and didn’t take care of us who had been waiting. I let it go for 10 min. Until I had enough I had to be somewhere and asked for a refund. As I was walking out I realized I was only refunded for the sandwiches not hash browns. Went back and the “manager” refunded me for one hash brown when there were two. So in total I had 3 refunds done due to lack of communication and I didn’t get back into my car until 10:45 which means I spent 45 mins in the store and had a coffee to show for it. Because of all the refunds I had a hand full of coins that he didn’t even offer to combine into bills. The girl at the register and this manager were rude and unapologetic. As a former shift manager as dunking I try to be as understanding as possible and kindly make my complaint. Their sarcastic and rude behavior was just unacceptable. So incredibly dissapointed

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Courtney November 10, 2013 at 11:48 am

The address to this store is 69 middlesex turnpike burlington mass

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Astounded Customer November 7, 2013 at 1:40 pm

Dear DD Executives:

I am appalled at what I had just witnessed at one of your franchises on Mechanic Street (Rapid Refill) in Bellingham, MA. Although, usually a very clean DD and friendly staff – I just witnessed an employee dusting the vents above the donuts and coffee. Being a Food Safety Certified Manager, I cannot believe that these employees are not trained in Food/Health Safety. This girl was complaining of the dust getting in her eyes as it was falling from the ceiling, I can only imagine what was getting onto the food! I will not be purchasing from this store again.
I took pictures of this employee while she was dusting and will be more than happy to send this to the appropriate people in order to assure health and safety to all that do continue to consume your products.

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Mark P. Karydis October 20, 2013 at 1:15 pm

Dear Mr. Nigel Travis,
My client owns a lot in an area of the west FL coast where Publix and McDonald are established. He is interested having Dunkin Donuts build in his land.
Could you please guide me about who to contact within your HQ office in order to proceed.
Best Regards,
Mark P. Karydis
R. E. Broker Associate, R. E. Instructor,
MONIQUE MATHESON PROPERTIES, L.C.
Mobile: 561-685-2137
Fluent in English-French-Italian-Arabic-Greek
http://www.moniquemathesonproperties.com

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Former Regular October 17, 2013 at 9:22 pm

To Whom it may concern,
I am writing this complaint in an effort to stop what I believe could be an possible health concern for all customers of the Dunkin located at 205 Dexter St. Pawtucket R.I……I believe store number 102. When stopping in for my daily sandwich on and coffee on Wednesday Oct. 17 I noticed and over heard something very concerning to me. I saw crew members taking the temperature of the items in the refrigerator that items for my sandwich were just used from when I heard the staff member tell either a manager or some type of shift supervisor that the temp was not correct and it was almost sixty degrees. The response from this manager was “what do you want me to do about it.” Having worked in kitchens and having my Safe-Serve certificate this alarmed me…….I began to think to myself, I just ordered a sandwich that was currently being made with the items from that broken refrigerator and secondly, how long have the temps been in the danger zone and how many unsuspecting guests mat have received tainted product. I asked to speak to the store manager concerning this situation and was told she was not available to speak with at this time.
I walked out of the store and immediately discarded my sandwich in the trash. The money I spent is not my concern, the tainted food product and lack of concern by staff and management is at the center of my worries. In addition but dwarfed by this glaring lack of concern for guests were other issues. While waiting for my order I saw a crew member eating a muffin, I think, in the back. I saw her take a bite wipe her mouth with her hand and then return to work to make guests orders without washing her hands. Also the cashier that handed me my coffee and sandwich was a smoker because her hands reeked of cigarette smoke. I work in a kitchen and wash my hands EVERY time I eat and or smoke.
This lack of hygiene and use of tainted product is very concerning, if this is going on what else is slipping under the fence, so to speak. Should I be concerned that staff members do not wash their hands after using the bathroom? Is the cream I get in my coffee every morning at the right temp…………I DON’T KNOW?
After some research on line I have discovered that three Dunkin Donuts in my general area are owned by the same person. So again I ask the question if this unsafe and unsanitary practices are occurring at all three locations?? I DON’T KNOW?
Do to my dedication to my profession as a cook I have no alternative but to send a copy of this to my local Department of Health. I have also posted this on my Facebook wall for all 592 of my friends to read and will surely detail it in my weekly blog.
I hope that these horrible breaches of public trust are addressed promptly. I now frequent a different coffee shop every morning for my daily java and breakfast, which is not as good as Dunkin Donuts, but I will not return until all of this issues are resolved. I also am encouraging all friends, family and anyone for that matter to do the same. HOW DOES DUNKIN DONUTS ALLOW THIS TO START AND WHERE WILL IT END? Possibly with a major health scare to the public.
Thank you for taking time to read this. I hope it will be the vehicle to start a change for the better or at least to investigate these issues. All I ask for is my breakfast being made with non-tainted ingredients and not to get a coffee that some girl made, after wiping her mouth and nose with her hands.

Thank You,
A former Dunkin Donuts regular!!!

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chrissie dourant October 31, 2013 at 1:19 pm

I myself have the same complaint about the owner of the broad st c.f location how is it that I go about actually speaking to someone about my concern I am a valuable customer and tired of the nonsense that goes on in this place every time u call there is never a manager avail to speak to u I always get diff excuses to where the manager is or story that she left for the day an I am quite annoyed

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Bev October 17, 2013 at 11:42 am

I absolutely hate it when a person can look me in my eye and lie! I was in the DD @ 2 Penn Center Plaza, Phila. to get something simple: iced mocha decaf w/cream and sugar. The cashier rung it up, and I stepped back out of the way to wait. I noticed another employee who was making the orders call out for an iced coffee w/cream and sugar that had been SITTING ON THE COUNTER when I walked up. No one claimed it, so she took it in the back. When I was given my order, I asked was it decaf, and was told “Yes, it is.” Then I held it up to examine it, because it looked too light, and asked if there was mocha in it. The woman said ‘Uh, no” and took it back, and added it. However when I got back to my job, what I immediately detected after a few sips was that it was definitely NOT DECAF. Two things, 1) I was probably given the order that was sitting of which the mocha was just added, and 2) I am extremely sensitive to caffeine in coffee. If I wasn’t a wary person, I could have drank a lot of it which quite possibly would have had an adverse affect on me, on my health. Employees need to be mindful of their orders and definitely should NOT pull stunts like that. I paid for what I requested, not what they wanted to give me. And if they think most people are in a hurry and don’t pay attention, then they should think again…

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Jeff Cole October 8, 2013 at 4:12 pm

We decided to order 25 dozen of the special purple donuts for an Alzheimer’s acknowledgement at a local nursing home. A half hour before picking up the order, the Manager of the franchise group calls saying she only has 11 dozen. So we got 14 dozen mixed to make up 25. Very disappointing! The GM then had the gall to offer a $20 GC for the problem, which we declined and said it wasn’t worth it. After 2 weeks of given the run around by the GM, the franchise owners and DD corporate, we were offered $85 for our trouble, not even the full amount of the 14 dozen we had to make due with. I would of liked to see a better outcome……….

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Melissa Meade October 7, 2013 at 5:33 pm

My 16 yr old daughter was hired at the dunkin donuts in Fairmount new york on August 29th filed out all of her paperwork and the manager took copies of her ID and working papers and told her that his fax machine was broken and as soon as he got it fixed he would fax the papers and call her with her hours. She waited about a week and called to see about her hours and was told he was going to the Bahamas on vacations for a week and when he returned he will give her her hours. Well when he returned from his vacation he quit and my daughter never got her hours. Now the new manager (Danielle) makes her come in for another interview and then doesn’t hire her. Tells her she not going to hire anyone for that shift for 3 to 4 weeks. I think this is very poor employee service. She should have never had to go back for another interview when she was already hired. We went out and bought her the shirts and sneakers she needed for the job for nothing. She was very excited about working there and now she doesn’t even get a job. How disappointing for her. She is a very hard worker and would have been an asset to the company. Nice going DD!!

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Sebrena Edwards January 6, 2014 at 1:30 pm

Well I was with Dunkin Donuts for 4 years until New Years Day 2014!!! I went to the restroom after being at work for 5 hours and when I came back 2 minutes later!!! I was told to clock out and go home!!! He is a new assistant manager only been with them for 4 weeks!!! He has tried to send me home in the past 3 weeks 13 times!!! He is treating us black employees like The Help!!! Needless to say he dropped the F bomb on me and I dropped it back on him!!! I lost my job!!! I refuse to be quiet about this

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angela wisz October 2, 2013 at 9:01 am

To whom it may concern:
I worked at dunkin donuts, the store located at 420 Somerset avenue, north dighton Massachusetts. And I’m writing this to complain about the completely unprofessional manager I was working for. A little over a month ago, I had begun my menstrual cycle at work and needed to go home to change, I would have returned if allowed to speak. I felt gross, uncomfortable, and embarrassed. I called Natalie early that morning because I had nobody else to call, and I couldn’t stay at work like that, but she completely disregarded all of that and flipped out on me. She told me to stick a rag in my pants and suck it up for the rest of the day, until I started to cry out of embarrassment and walked to the back. She embarrassed me on front of employees and customers. She then snatched my headset off my head yelling at me and called me a kid and sent me home for the day. So I went home and acted like nothing ever happened the following day. Until Sept. 22 2013 , I was sick with a temperature of 100 and a sharp pain in my chest, so I called out of work on my way to the emergency room. Natalie hadn’t answered the phone all throughout the night before when I tried calling out, so I called her at 5am when she answered, I said “Natalie?” She responded (and excuse my language) “what the fuck do you want, its 5 o’clock in the Fucking morning, its my Fucking day off, just stay the fuck home” and hung up on me. So I did and brought her the doctors note later that day. Which stated I wasn’t to work until after the 24th of September. The following day 9/23/2013 she texted me asking me if I was coming to work disregarding the doctors note, and I told her I can’t, she got upset and told me “well my note says stay home all week” which I can’t afford, so I just started to apply for a new job. I applied to nemasket health care , which asked for a job reference. I gave the woman who’s name is Tonya, the number to dunkin donuts but people picked up and hung up the phone all day for her. So she asked if I can give her an alternative number to get ahold of Natalie, and I gave her natalies number. When she finally got in touch with Natalie she was very unprofessional. She stated the reason she was calling and Natalie said, (excuse my language again), “what the fuck is this bitch trying to do?, this Fucking bitch is crazy, I work 7 days a week she not going to do that to me, when did the bitch fill out the application?, fuck her she isn’t getting any more hours from me,” and etc. The woman called me immediately after and told me word for word. She was in such an awe that Natalie was speaking to her Like that she was in disbelief of how unprofessional she had been. After that Natalie then texted me telling me not to give hr number away for references. So I asked her if I was still scheduled for the following week like she had previously told me, and she completely ignored me, for days. I asked again and again, and didn’t get a response so I dropped off my key to the store. When I dropped off the key I was told Natalie told the girls NOT to tell me that I’m working so I won’t show up and she can say I did a no call no show. She is completely out of line to speak to anyone the way she was. And I’m happy to say because of the way she spoke to the woman Tonya, she felt bad for me working for someone like that and gave me the job. Since I worked there I’ve seen her embarrass plenty of my co-workers in front of customers, and treat them the same way. She is a terrible person to work for and shouldn’t be given a responsibility of being in charge of other people, she takes her job for granted and does NOT appreciate her employees nor does she have any type of respect for them. I hope something is done about this, its unfair to the people who still work there, and even to the customers who have complained about her bad attitude .before, this store would be 100% better without the unprofessional manager .

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Chris Thomas September 22, 2013 at 1:12 pm

Dear Dunkin Donuts Corporate Offices,

Hello, I am writing you today to say after 7 years of faithful service to Dunkin Donuts that I will not be returning.
Here are the facts
I go to (ONE) location due to driving distance and time constraints and that location is 7317 Parkwood Boulevard Plano Texas 75024 (store# 3463-10). I love Dunkin Donuts and always have because of one type of donut…I love and live for the Double Chocolate donuts….That is my favorite and the only one I go for. I also only go on a Sunday. Before I go on allow me to share some back information. Well this year has been horrible for me with only working part time and then my father passing away in June. When I finally got back from all that mess I decided that I would go to Dunkin donuts and get my favorite breakfast to cheer me up.
On June 22nd I got in my car teary eyed and drove to Dunkin Donuts and arrived at 10:00am. I went in and asked for my 4 double chocolate donuts and a Pepsi/Coke. I waited in line and when I got up front the gentleman simply said “Sir we are out of them, next in line?” I felt like an idiot and like a number and nothing more. I just let it go and let it roll off my shoulders because I figured it was 10AM after all and they probably just ran out so I left. I wanted to come the next week but couldn’t and then the next week my sister got sick and then she passed away from a heart attack (three weeks after my dad) So, like I said it was a bad time. I promised myself that when I got back I would still go to get my donuts.
On August 25th I decided to go back (for my birthday 8/30) and treat myself to my favorite food. So I made sure that was there at 9:00am so as not to miss out again. I walked in and waited in line and got to the front and asked for my 4 double chocolate donuts and a Pepsi/Coke and she said “I am sorry but we don’t have any more of those.” Obviously I was discouraged and asked for the manager and he came over and said “Can I help you?” I said yes sir, I am here for Double chocolate donuts and this is the second time in a row that they aren’t here. He then said “Well, we always have them, but they are very popular. I guess the church folk beat you to them.” I figured that there was no need to argue and move on.
On September 9th I purposely got up at 7:15 am and called the store (972-673-0031) and spoke with a Latino gentleman and asked him to set aside my 4 double chocolate donuts and a Pepsi/Coke. He said “No problem sir and asked for my name” I gave him my name and got there at 7:40. I figured calling ahead and going in early was the only way to do it…a Win Win situation. I went through the drive thru, I got my box and my donuts and made the 15-20 minute drive back home. I walked up the stairs sat down my donuts in front of the computer and went to grab ice for my drink. I then sat down poured my drink and opened my first email of the day while simultaneously opening my box and there they were before me… OH MY GOD….Not 4 double chocolate donuts. There were 3 (THREE ONLY) white cake donuts with chocolate icing. MY GOD…
After all that …I was so distraught that I grabbed the box got back in my car and DROVE back (all the way back) and went through the drive through. When I got there I was told that the gentleman I spoke with was now gone and I was told this…”There must have been a MIS-communication but we are sorry there are no more double chocolate donuts.” They wouldn’t even refund my money saying that I got what I ordered. I went back home and threw away my NOW watered down Pepsi from 40 minutes before. I can’t express to you how I was feeling at this point.
On September 8th I decided I would try again. I went at 8:30 am and I walked in and patiently waited and walked to the front and didn’t see any of my double chocolate donuts. I told the cashier that this is my fourth attempt to get 4 double chocolate donuts and wanted to know what she would suggest for me. Basically she said you can drive around and see if other locations had them. I then drove to the Coit road location and all they had were chocolate donuts with a white thin glaze and again not what I am looking for. I decided to try one last time (because I don’t give up so easily).
On September 15th I called the store (972-673-0031) at 8am and said I am coming in for 4 double chocolate donuts and a Pepsi/Coke and to please set them aside. I said…I will be there between 8:25 and 8:45. I got there and went straight up to the front (no wait this time…Thank God) I asked for my 4 double chocolate donuts and a Pepsi/Coke. She said “We are out sir can I get you interest you in something else?” I of course KNEW they would be out, so I quietly asked for the box of 4 that were set aside for me. She said she didn’t see them and then asked someone else and then this gentleman came around the corner and said “Sir we waited and when you didn’t show up we gave them to someone else” It was now 8:37am. I was infuriated. At this point nothing can be done to make me happy, replace the dissatisfaction, loss of gas, money I paid the week before and the time and effort to do all this.
Still Today I just felt …..Well…why the hell not? Try today… I went in at 9:03. I walked in and saw (NO) double chocolate donuts ANYWHERE. I didn’t even ask the cashier. I asked for the manager immediately. Up then walked a Caucasian woman by the name of Savannah. “She said I am the manager” there was no hello, no may I help you, no …is there something I can get for you? I knew from that moment that this wasn’t going to go well. She folded her arms and began to get a little louder than she should.
I expressed what has been happening and she said that this could never happen “We always have those here.” I did not argue and simply asked for Corporates main phone number. She responded with “I cant give you that sir sorry” I expressed that I need to contact someone regarding this issue. She said “I am not authorized to give you their number”. I asked for her to write down her full name and the store location number. She then handed me a piece of paper which said Nancy on it and instead of having the store location number it had the store phone number. I was then asked to step aside for guests waiting in line. I don’t know that I have ever felt so un-valued as a client or customer EVER. This is the worst treatment I have gotten from any establishment.

I have spent money on incorrect items. I have wasted at least $20.00 worth of gas. There is no price that can be put on the effort and stress involving this situation. So, I am letting you know that I won’t EVER be returning to your location or any other Dunkin Donuts location and I will be posting my experiences on every review possible in addition to sharing with my clientele base that they should not visit the stores.
I am upset beyond description

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wow October 1, 2013 at 2:18 am

Dont be such a fatass that you have to cry over a donut that simply sells out. Not all stores make their donuts there

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Michelle Jeansonne November 16, 2013 at 9:52 am

Wow, don’t be such an a**hole to him. I’m sure that were it YOUR fat a**, you’d have an epitaph on this page about YOUR experience. So why don’t you stfu and kindly move along….

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carol September 17, 2013 at 11:00 pm

I always go to Dunkin Donuts each morning for a caramel mocha iced latte. With a senior discount, I usually pay $1.96. (went yesterday) Went in this morning and had my money ready and was told it was $2.74. I was aghast!!! It went up that much overnight. I am so sad I have to leave them because I have had radiation and chemotherapy to my throat and love coffee and cannot drink anything hot and this latte was so wonderful, but, I can’t afford to pay this amount each day.

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Natalie Childers September 17, 2013 at 1:47 pm

EXTREMELY DISAPPOINTED FREQUENT CUSTOMER

To whom it may concern,

I wanted to reach out to you today to first let you know that I have been a loyal Dunkin Donuts customer for 20 years. I absolutely love your coffee, the incredible variety there is to choose from, and the prices of course are always a plus. Unfortunately, I started going to the Dunkin Donuts on 108 W Ridge Pike in Conshohocken, PA 19428 because it is one my way to work, and right near my office. I cannot even begin to list how terrible the customer service is in this location, and there is no regard for customers or their feelings. There have been numerous occasions where I have ordered a drink, and when I pull up to the window the drink was not what I ordered. Now I have also been in the restaurant business for 11 years, and I know how difficult customers can be at times, but this was not the case. I very politely say “I’m sorry” and repeat my order. This is where they yell at you and say “No you ordered this” and look at you like your crazy and go on to tell you how wrong you are instead of just simply making my drink. And every time before they hand you your drink they say “Next time order the right way.” I have let this kind of behavior go a few times. I have tried to call into the store and ask for a manager, and miraculously there is never a manager available to speak with. Today was the last straw. I ordered a small caramel swirl iced latte, and when I pulled up to the window the drink was not as advertised. It was just a small coffee with a flat lid. No whip cream, no caramel drizzle, nothing…Again I very politely asked where the whip cream and caramel was, and the gentleman yelled “You have to ask for it, that is not how it comes!” He slammed my drink down, and grabbed the whip cream and made a tiny little splash in my cup, gave me my drink, and closed the window. The drink to no surprise was terrible, and yet again I was disappointed and angry with my decision to buy a drink from Dunkin Donuts. I am so outraged by the way this chain allows their workers to treat their customers. I feel that Dunkin Donuts needs to reiterate a new customer service policy, and drill it into their employees heads. You need to not just be all about making money, and be more about your product, and customers who are the ones paying the bills. If you didn’t have customers you wouldn’t have the corporation you do today. It is a shame but I can honestly say you have lost a very loyal customer, and I would rather go to Starbucks and pay three times the money to have friendly service, and a product that is consistent. I know that Dunkin Donuts are independently owned, but I cannot believe that you would let people like that represent the Dunkin Donuts name. I am done with constantly being treated rude, and leaving disappointed every time. I am only writing to inform you to take a closer look at how you allow people to represent your company. There are plenty of other places on my way to work I can stop and get my morning cup of coffee, and from now on I will do so. I really hope you will take a closer look into the Dunkin Donuts on 108 W Ridge Pike in Conshohocken, PA 19428 it will be a shame to lose the business of another whole company. As I will no longer get orders from my co-workers for Dunkin Donuts ever again.

Thank you

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carol September 17, 2013 at 11:06 pm

I agree totally with you. As I always have gone into the store as I have trouble speaking because of radiation to my throat, the employees where I did go in Nashville have always been polite to me, but, never the get my order correct even though I did go there almost daily. The price went up on their latte overnight and I won’t be going there any longer. I will buy my own combo and make my latte and I hate that as I work and liked the idea of having it made for me. So long Dunkin.

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Jim September 15, 2013 at 6:34 pm

As a customer for 58 years and I feel I have the standing to nominate, what I judge to be by far the WORST DD store in the continental U.S. My nominee is store # 302946, located on Neltor Blvd in W. Chicago, IL. It’s like visiting a 3rd world country inhabited by workers who seem to be terminally ignorant of any semblance of just what “customer service” means to a retail business. To follow are some of the factors that I believe warrant nomination of this DD store as a “poster boy” for being the very WORST in the DD franchise system. No one in the store seems to care that this is America and should be SPEAKING ENGLISH or have a sign that says Spanish speaking only — IT’S RUDE. Next, the workers more often than otherwise, ignore a customer standing at the counter so they can finish their “side work.” Extremely aggravating is the fact that they DO NOT open the store, ready to serve customers as the store hours state — more times than not the store is completely closed (and dark) at 5, 5:15 & 5:25 when the store hours advertise opening at 4 AM. When I have the time, I avoid going to this DD and another owned by the same franchisee on Roosevelt Rd. because of the same problems listed above. I’ve been going to DD since 1955 in Worcester, MA (where I was born) and have since been to several hundred across this country and without reservation, this is by far the WORST DD I have ever patronized with NO exceptions!!!!!

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christina nieves September 15, 2013 at 12:01 pm

Extremely horrible customer service at the location in stamford,ct 441 west main st employee was arguing with me(customer) on my order was talking about me in Spanish to other employees and I am Hispanic I understood everything I asked to speak with a manager and he did not handle the situation at all no corrective action was taken and I don’t understand how you can hire such people to represent your company u should be ashamed of your self’s hope to hear back from you….i would never go there again and I will not recommend anyone to ever go there

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HOwe September 12, 2013 at 4:16 pm

I can’t help but get extremely upset about this matter. It was over a month ago or so when I had written a “complaint” about the Dunkin Donuts in Homewood, IL on 187th Street. I have to walk in when I go there because my vocal cords are paralyzed and I cannot be heard on the intercom. I did receive an email back about they were short handed and they gave me a free bagel and beverage (I did not redeem, only because that is not the reason I was writing).

I have heard the Manager at this particular location complain about customers, employees not showing up, employees fault she looks bad, etc. numerous times. I asked the young man, who made my bagel (yesterday), if he could ask the manager to not talk about me and other customers in front of other people. He just responded, oh no we love her, she is great! Since I know she knows I made the complaint, she makes comments like, make sure people are filling out the survey because ALL we ever get is the ones complaining and not the compliments. And it is just the way it is said (arcastically) and towards me.

So, I go into the store today and the manager tapped the girl working the window and nodded towards me and so she turned around and looked at me. I could tell that all the employees have been different towards me, but I would think that saying something like Good Morning, Thank You, or something along those lines would be nice to hear being I am going there at least twice a day, every day. I have to make a point of saying it to them and look into their face.

I do work for McDonald’s (customer service) and I take care of numerous complaints, I have never ever gone out into the lobby or restaurant and said anything about a customer or employee. I treat every single customer with respect and appreciate their business. I only return to the store nearest my home/work because another location is too far away. But, if I had a choice of another location, you can bet I would never step foot into this store ever again.

All I can say is this situation is very much disappointing and needs some attention. And, I am not the only one that feels this way!

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Jennifer August 19, 2013 at 11:38 am

I walked in on Saturday afternoon August17,2013 around 4pm & I walked up to the counter & the lady whose last name is “Hyppolite” came up to me & tells me “I am not serving you my manger says you are not allowed in this store ” I was blindsided by this so I told her ” Ma’am what are you talking about I did nothing wrong” & her response was “You came in yesterday & you know what you did” as she was talking her co-worker I believe his last name is “Mendez” was telling her “You have the wrong person I know what lady you are talking about as he is pointing to me & this is not her” I am repeatedly telling her you are making a mistake Ma’am that is not me ..I come in here my with my 8 year old daughter almost every day & my little girl orders ice cream & I get coffee. “Hyppolite” response is “I know it was you my manger says the girl had a tattoo on her arm” after about 10 minutes of going back & forth she finally agrees to serve me I order my usually ice coffee’ while all of this is going on a customer behind me walked out before making his order the lobby is filled with customers sitting down and watching TV & the scene she is causing & I am completely embarrassed I never felt so insulted all I wanted to do is walk in & grab a cup of coffee. As I go & get my coffee she replies “Here is your drink but I know that was you & my manager will see you on the camera, I replied with again “I WAS NOT IN ON Friday & I DO NOT CAUSE A SCENE WHEN I COME IN HERE MA’AM” her co-worker again is telling her “The lady you are talking about is a crack-head that comes in with her boy-friend and steals and causing a problem…”THIS LADY POINTING AT ME IS NOT HER”. “Hyppolite” continues to have a nasty attitude towards me and speaking down to me like I did something wrong, I told her I wanted to leave my phone number for her manager to call me because she is a making a HUGE mistake & I want a apology for embarrassing me in front of all of these people she refused to take my number down & “Mendez” answered my response when I asked when the manager would be in he said between tomorrow (Sunday) from 6am-3pm. I was hurt , humiliated and was thinking what if I had my little girl was in here with me like I usually do what if she verbally attacked me if front of her? I was in tears the drive home, I have been coming to this store for the past 4 years & come in 1-3 times daily at Dunkin Donuts with my child I am a regular & paying customer & have never caused a problem in this store. On Sunday I wanted to come in around 8am when I woke up to get my usual coffee but I didn’t want to bother the manager because I assumed they would be very busy so I waited until 11am.I came in & spoke to this manager & explained this employee kicked me out of the store & refused to serve me for 10 minutes because she thinks I am another person that came in on Friday evening and caused a problem, ” the manger says there must be some mistake & she come in at 4pm and will talk to her. As I was talking to the manager another lady co-worker says ” I know “that lady ” that comes in & that is not you I agreed with her & the manger says the lady we are talking about comes in all the time & causes problems in the afternoon with her boyfriend and they had to call the police on her Friday whenever this happened. The manager tells me they are in the middle of “Rush Hour” and says he will talk to her when she comes in at 4pm & gives me a free cup of coffee. I thought it would of been resolved but Personally the manager was more concerned with the line behind me & getting me out of the store @ least it felt like that, when I was getting my straw the co-worker young girl with purplish hair came up to me & assured me that she would tell the manager who “This lady” is and also confirm that I was not that person. Later on in the day it was over 90 degrees and I went through the drive thur this time around 2pm & ordered a Iced Mocha Latte and the young guy “Mendez” served me and said “I apologize for “Hyppolittle” she was in the wrong you were completely right.. I tried to tell her several times that was not you that came in Friday & caused a scene that you always come in with a little girl that gets ice-cream & you get your coffee never caused a problem but she is hard-headed & would of caused a fight with him as well. Around 5:15pm a few hours later I came though the drive though again to grab

a Coffee Coolata this time & “Mendez” went to give me my drink all of a sudden “Hyppolite” came charging to the window saying “I know that was you I saw you on the camera Baby & screaming and yelling at me ” she came almost out of the window and the other co-worker had to pull her back multiple times out of my face as she is yelling at me.. I am telling her for the 50th time Ma’am I was not here on Friday I don’t cause any problems you have the wrong person. I drove away fearful & upset she was so close in my face like she wanted to fight me over this situation. I also had my mom on the phone as all of this was happening and she witnessed the whole conversation. I was treated like a criminal & a drug addict I am completely appalled by this. Today August 19th, 2013 8:08am I walked in after I dropped my daughter off at school with a friend of mine because I was scared if she was their she would embarrass me again,we asked the cashier to speak to someone who was in charge which was “Patrice” my friend explained to her with me as well that their employee is harassing me when I come in here accusing me of being someone else & this is uncalled for embarrassing me in front of other people & we would appreciate if this harassment would stop. “Patrice” agreed with me again saying the same thing I come in all the time with my daughter & never caused a problem & she will make sure she has a meeting with her today & Patrice actually asked me for my phone number which was nice because I tried to leave my contact information with Hyppolite” & the manager & both of them refused it. I am not a criminal I am a paying customer that should be treated like one & not be yelled out & verbally attacked by their employee when I did nothing wrong. I would appreciate some type of contact back & this be resolved immediately I don’t know at this point if I need to contact an attorney because she is harassing & now almost attacked me for the past 2 days. I like Dunkin donuts I have been going to this one for the past 4 years and this is just wrong she can treat me like complete crap for no reason, I would also like to see the “Video” that she keeps accusing me of I am very upset! Today was my daughter’s 1st day of school and I did not want to bring her in Dunkin in case “Hyppolittle” was their pretty sad my kid could not get her breakfast sausage from this store because of an employee who’s behavior is uncalled for

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Laura PissedOffCustomer February 8, 2014 at 4:16 pm

Ma’am that is uncalled for and I suggest you write corporate a letter. 1 to each executive! Unfortunately there are people who are hate their jobs and take it out on customers. Good luck.

Dunkin Donuts Corporate Office AddressDunkin Brands Group, Inc. 
130 Royall St 
Canton, MA 02021

Contact Dunkin Donuts
Phone Number: (781) 737-3000
Fax Number: (781) 737-4000
Website: http://www.dunkindonuts.com 

Executives
CEO: Nigel Travis
CFO: Paul C. Carbone
COO: Paul E. Twohig

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disgusted August 14, 2013 at 11:31 am

6 washington st north reading ma location wanted to charge 25 cents for a cup of water so I could take some pills. DD corporate offrice says every DD franchise is an individual business. What a cheap way to treat customers. I had given them $7 an hour before. Shouldn’t DD corporation have some standards for all their franchises?

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nancy August 9, 2013 at 5:14 pm

minor comment…we went to Dunkin on Lakeworth Road in Lake Worth Florida and got our usual donuts and coffees and I asked for a cup of water. I was charged 30 cents for the water. Are times that bad that a cup of water has to be paid for to make a profit????

If you care, let me know.

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Donna July 26, 2013 at 6:04 pm

I’m very upset I can not get a peanut donut at Dunkin donuts any more!!!! What about the people who are not allergic!!! What is this world coming to!! If you are allergic to peanuts then don’t order the peanut donut!!!!! Boycotting SF

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Carol M. July 25, 2013 at 3:34 pm

I love Dunkin Donuts…. but mostly I’m addicted to your Ice Tea. So I get it almost every other day. Today I went to this location 12173 S Orange Blossom Trail, Orlando, FL 32837 ‎ (407) 251-5142
went thru the drive up and order two unsweetened ice teas… which is $2.11. The girl told me that it would be $4.33. I told her the ice teas were only .99 and she told me NO, the ice teas have never been .99 that they were ringing them up wrong. I told her no thanks and drove about 1 mile closer to my home and got my Dunkin Donut Ice Teas for .99 each.
Someone needs to inform them at this location the ice teas are .99
Thanks

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JAy July 25, 2013 at 2:04 am

Im writing because i am a loyal dunkin donuts customer and hope to remain one. Recentlty during my visit to the dunkin donuts in mattydale ,new york on brewerton rd I was completely disgusted with behavior the store manager Sarah displayed. On June 24, about 830 am, she completely disrespected her fellow employee In front of a store full of customers in which I thought could of been handled privately.On top of that the store didn’t even have coffee ready and I had to wait and listen the situation going on.. This is not the first time I’ve come into this store and witnessed this kind of behavior not from employees buy from the store manager. The store needs a serious managerial change or your going to lose a lot of customers and business including myself…

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Bill July 22, 2013 at 1:56 pm

First of all we love Dunkin Donuts coffee, but my wife is lactose intolerant and at the
Syracuse and Rochester area Dunkin Donuts stores they did not have a half and
half creamer, so we had to go to McDonalds and have their coffee, is this a company-
wide situation? Please respond, Thank You.

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peter stefanou July 21, 2013 at 8:39 am

This is about the new dunkin donut in ridge new York.Why is it at 7am there is only 4 trays of dounts on the shelve.7-21-13.also the week before.On grand opening week the shelves were stocked.I had to go to 7 eleven to get a corn muffin.I talked to the manager and she just smiled,.she needs to go!!!!!!!!!!!!!!!!!!!

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Melissa July 6, 2013 at 1:30 pm

Subject: Dunkin Donuts 6-30-13

An incident was brought to my attention today which has disgusted me to the point that I am writing your company to voice my disappointment and concern over the apparent policies of Dunkin Donuts and its franchise owners and managers.
The incident took place at the new Dunkin Donuts at the I-95 rest stop at exit 10 in Darien CT.
My daughter was scheduled to begin working there today and showed up at this Dunkin Donuts in the morning. About an hour after her first day began, she called me up extremely upset, and told me that she has been called a “white bitch” by another employee, and that she had told the manager about this but the manager had done nothing. My daughter understandably walked out, as she cannot work in such a hostile work environment.
My concern lies in the fact that this type of behavior, racism against Caucasian people, is apparently condoned by your company. It is without a doubt condoned by the manager of that establishment, as she took no action whatsoever against the employee that made the racial slur against my daughter after she was informed of it. She stated that it is just heresay since there were no witnesses! Incidentally, her father is the owner of that Dunkin Donuts. So, I take this to mean that according to her, any employee can say anything they want to another employee or even a patron, as long as there are no witnesses? Outrageous! What kind of business practices are these?
Is this the general and accepted policy of Dunkin Donuts? Is it permissible for employees to harass each other with racial slurs, and create a hostile work environment in the hopes that the harassed employee will quit? Is it an attempt to keep white people from working there? I say this because while I cannot speak for the rest of the state, I can tell you that it is rare in my neighborhood to find white people working at Dunkin Donuts, and while there has always been a myth purported that white people do not want those jobs, or white people won’t work for that pay rate, it seems to me now that the real reason my be blatant racism on the part of non white employees and managers, to keep Caucasians out, and leave the jobs open for other races such as Hispanics and or African Americans or Haitians.
The offending employee should have been fired immediately. And now that the manager has condoned that behavior, they should also be fired. My daughter was told that she was the one who would be fired for walking out, but when she mentioned that she was going to the news channels about this incident, things changed and she was allowed to stay. The racist employee is still also working there and my daughter was told that the manager was going to make sure that they don’t come into contact with each other? Now how do you suppose this will happen? I find this unacceptable, and if anything happens to my daughter as a result of these lax policies and lack of regard for her safety, she will be contacting a lawyer.
Again, I am very sad to see that people are allowed to discriminate so openly and un afraid of retaliation. This cannot be the first time this has happened, but it should be the last. If I do not get I follow up email letting me know that this was received and letting me know what if any action will be taken, I am going to assume that my concerns for my daughters safety and respect are being ignored by your company.
Melissa Khan

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JoAnn July 1, 2013 at 12:50 pm

I went to a Dunkin Donuts at 430 Salem Street, Medford MA this morning. As I was waiting in line I noticed a young woman (employee) behind the counter who seemed to be under the influence of Something. As I was watching her, her eyes were closing and she was what appeared to be nodding of while standing on her feet. My thought immediately was Oh God I hope she doesn’t end up waiting on me.

The young man, who was at the register and taking orders was fabulous, he took my order and remarkably quick, it was downhill after that. I even asked the young man if she was high? He was very polite and smiled, but did not respond, but I could tell he was thinking the same thing. The young woman then proceeded to make my order. I ordered a Raspberry Ice Tea with three splenda and lemon and a medium iced coffee light with xtra sugar and a caramel swirl. It took forever for her to make these and when she was finished she tried to give my order to another customer.

When I spoke up and said it was mine, she looked at me and said Iced tea, no sugar right? I said no, and repeated what I had wanted. An additional time went by and she finally came back with my tea and iced coffee. I promptly left the store, quite annoyed. I went to my office and took my first sip of iced tea and it was definitely not a raspberry iced tea. I could not return there as I am now in the office to start my day at work.
It surprises me that her manager, who was present DID not notice that this girl was either intoxicated or on some heavy duty drugs. It seems to me that it is not fair to put someone like this in a position to wait on the public. Nor is it fair to fellow employees to have to pick up the slack for her.

I am sure I will NEVER go to this Dunkin Donuts again.

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Jennie C Laino June 30, 2013 at 2:34 pm

Why is there no handle on the original dunkiin donut ? I miss it very much. The young lworkers don’t know what I mean when I ask for the original dunkin donut

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Jennie C Laino July 10, 2013 at 12:27 pm

Why no original Dunkin DonuTs. The handle is missing.
I quess I will try Krispy Kream!!!

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Pam Armbruster June 5, 2013 at 2:51 pm

Store # 345186 needs HELP. Waited 20 minutes for 2 peanut donuts only to get them home and they had very very few peanuts on them and only on one side……I love your donuts but may have to purchase elsewhere

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David LEvin May 31, 2013 at 10:19 am

To whom it may concern.

I was hoping to get the contact information for the Dunkin Donuts Real Estate division. I have some Prime Locations I am exploring with some other Franchisers and would love to be able to put it forth to a Dunkin representative after all: America Runs on Dunkin.

Thanks in advance,

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JOHN SMITH April 30, 2013 at 5:49 pm

THERE IS A DUNKIN DONUTS IN WALMART ON US 19 ON SUNCOAST BLVD HOMOSASSA FLORIDA, A FORMER EMPLOYEE OF YOURS NAMED KIMBERLY WITH A FAMILY HAS BEEN REFUSED SERVICE BY THE OWNER AND THE MANAGER HER NAME BRANDY, AND IF ANYBODY WAITS ON KIMBERLY THEY WILL BE FIRED, I AM A 7 DAYS A WEEK CUSTOMER COFFEE SOMETIMES COFFEE AND DONUTS, YOU NEED TO INVESTIGATE THIS MATTER AT ONCE AND GET IT SOLVED OR ILL TAKE MY BUSINESS ELSE WHERE, THANK YOU FOR YOUR TIME. I HOPE I WAS HELPFUL IN THIS MATTER. THANK YOU…………………………………………..

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Jennifer Booth April 27, 2013 at 5:27 pm

To whom it may concern,
Though nothing may come of my complaint, I am very upset by what happened to me at a local Dunkin Donuts. I purchased 2 spicy sausage breakfast sandwiches and 2 medium hot chocolates with no whipped cream. When I got home I took the lids off the hot chocolates. To my amazement both cups were half full. I just paid for 2 medium cups of hot chocolates only really to get 1 cup. I was already home and not willing to go back out but decided I would write this instead. It appears to me that when the hot chocolate is dispensed into the cup there is a lot of foam. Instead of the dunkin donuts staff waiting for the foam to dissipate and then filling up the cup with more hot chocolate, they give you a half a cup of chocolate and the rest is foam. This is a problem since I expect to get what I pay for. I think this is a common sense issue but not everybody has common sense. If you could instruct your staff on how to properly do their job then you will still keep me as a customer.

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Dunkin Donuts Crew Member April 27, 2013 at 12:35 am

I’ve worked for the Dunkin Donuts/Baskin Robbins company for 6 years and have not seen any changes in the company. You guys expext a lot from your employees in regardss to surveys, up selling, and staying up to date with new products. These are 2 stores in 1. How about offering something the workers? perhaps a $1 raise or some sort of benefits. Something rewarding to the employee would be nice. I’m speaking for the rest of my crew because we feel unappreciated.

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Tina March 14, 2013 at 10:53 pm

The dunkin donuts in Brooklyn park Maryland need to just close it has been a bad experience every time I go I have went a while back they would not let me in for a donut n coffe at 10 o’clock mean while they wer letting 2 homeless men not spending any money sleep at the inside tables but today was even worse they treated my boy friend in a verry racist way we pulled up got out of the car the guy is waiting at the door for us as soon as we get up to the door he locks it and laughed at us the other man behind the counter also joined in to laugh they have a drive thru but after being treated like that we just left I’m so mad right now n really wanted my goodies I will never spend another dollar at any dunkin donuts again I’m fed up with the terrible service this location offers I’m turned off and angry at the whole company thinking about calling a lawyer it’s sad wen a black male is not allowed to enter a public place after dark wen they are open and than taunted and laughed by employees u should change your mission statement wich I have ready nothing is speedy or friendly about the coustomer service

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