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Dunkin Donuts Corporate Office

Dunkin Donuts Corporate Office Address

Dunkin Brands Group, Inc.
130 Royall St
Canton, MA 02021

Contact Dunkin Donuts

Phone Number: (781) 737-3000
Fax Number: (781) 737-4000
Website: http://www.dunkindonuts.com
Email: Email Dunkin Donuts

Executives

CEO: Nigel Travis
CFO: Paul C. Carbone
COO: Paul E. Twohig

Dunkin Donuts History

Dunkin Donuts was founded in 1950 by William Rosenberg.  The first location was in Quincy, Massachusetts.

In 1955, the first franchise opened in Worcester.

In 1963, the chain opened their 100th corporately owned location.  In 1964, the 1000th franchise opened.

In 1990, the 2000th location opened.

In 2004, the company headquarters was relocated to Canton, MA.

In 2006, the company was acquired by several private equity firms lead by Bain Capital.

In 2007, the first location in Taiwan was opened.

Dunkin Brands, the parent company of Dunkin Donuts, went public in 2011.

The company currently operates over 10,000 locations in 32 countries worldwide.

{ 309 comments… read them below or add one }

Jana February 7, 2016 at 12:13 am

I work in the pine bush New York store… I have been on the floor and waiting on customers about a week. The manager of the store is giving me one day a week … When applied for full time. The manager is about my age in late 30s early 40s.. And hangs out with the kids … Not work hangs out with them . Today the manager left for a few hours and there were off duty employees climbing in the drive thru window .. And much rudeness with the customers . Many customer complaints … These are her full time workers Abd friends . I have managed in businesses most of my working career and have never seen anything like this. It was a disgrace . Breaks are given the last hour of our work shift. If I was getting my hours cut because I’m the newest employee … I could understand …. But for the rudeness and the behavior such as climbing threw the drive threw window and your not even working? Because these are the managers pals? This is why dunkin can’t keep help. I work my tail off… To do the best I can do … And the manager had the nerve after only a week on the floor telling me I’m to slow?i have honestly never seen anything like this. Perhaps someone besides the manager should be watching the cameras then you would see what I and several others, customers and co workers saw and it’s disgraceful . This is why I can’t get hours ? For this behavior and the rudeness in the workplace . After only a week she’s trying to get rid of me cause I don’t do the horrible things her pal workers do … Such as climbing threw the dunkin drive thru? Someone other then the ~manager~ should be watching . Your truly Jana Dubois … Pine Bush dunkin … New York

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Lila February 6, 2016 at 7:32 am

I am very dissatisfied with Dunkin Donuts! I have gone to a lot of DD and 6 out of 10 customer service is so bad.I have gone to store #352318 and I received the worst service in this one and because of this girl that is being polite to even say girl that is how mad I am. Her name is Keynu B.and she really needs to be retrained.I just want you to know I am done with giving DD chance after chance .I go to your businesses because its covenant and I enjoy the coffee but why should I pay to be disrespected.I am a manager at one of the best known companies we are always known for our customer service and I can tell you this we do not put up with this disrespect. Word of mouth goes a long way.You have lost a customer for good and I am sure there will be more like me to follow

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ex employee February 4, 2016 at 9:50 pm

I recently have been terminated from the North St,. Bennington vt store. My problem is that i had a disagreement with the asst. manager and they choose to terminate me, where the previous week another employee threatened to punch another employee in the face. Of couarse the asst manager basic told him not to do it again and everything was kept hush hush. As far as im concerned they both should be terminated. Them you have the manager of the store flirting with women who work there.

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Lincoln and heather February 3, 2016 at 7:25 pm

Do not work for Dunkin donuts in 63rd and Cass Avenue Westmont Illinois 60559. They are unfair to their employees. They have no empathy towards their personnel. I had a girlfriend very ill, very ill an aunt ill. I had to take off and take my girl to th ER several times in a months period. Brought in notes. Morning manager was nasty to me and my fiancé. I finally had to quit my job as I was calling off to take my ill girlfriend to the hospital. I go to get my W2′s she will not give myself or my fiancé our W2′s. Giving us the run around. Told me they were in the mail on January 31, 2016. They are coming from westmont. Should have got the February 1,2016. Still nothing. Went back to her manager, Klelly, Now she says they were mailed from Oak Park? Then she tells me I will have to pay for them, if they were lost. She also told all the employees not to speak to us or they will be reprimanded! Why is she holding my W2′s? I can’t help it that I have sick people in my family, very ill. She also took several months to give us our tips?! Wow I guess the saying goes managers and alike do have the upper hand. So I need my return just as well as she does. I called corporate office talked to Brittany. Basically she said she could do nothing? Is she serious!!!! That Dunkin donuts on Cass and 63rd. In westmont has my w2′s in their data base. Who can help me? Mr. Travis CEO mr. Paul Carbone CFO, and also Paul E.
Twohig, can you please help us out. You can reply to this email. But, I’m sure you never read these posts. I believe undercover boss needs to go to this store.. Ceo’s ofDunkin donuts you would never put up with this kind of nonsense if it involved your family. Why should I have to do all this, and besides have to call the IRS, on this store. I just want what belongs to me. Please help me. Lincoln and Heather 2 emoloyees being treated with disrespect. Please get me my W2′s’. She doesn’t have to pay for hers. I know mine or my girls were not lost. She us a nasty person, 6 a.m manager Kelly is her name!!!! I hope she knows she’s ismaking the owners store look bad…I can only call the IRS….or can the CEO’s help me. I am also sending a letter to corporate confidential. As you cannot talk to anyone in customer service who can help me. As I was told they are privately owned. The turn over in this store is unbelievable. Owner at 63rd and Cass Avenue Westmont Il. 60559 please do yourself a favor and send this manager to school. She is very immature and vindictive and does not have any empathy. Please help me! Lincoln Garcia

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Lincoln and heather February 3, 2016 at 8:11 pm

MOHAMMAd owner of DD in westmont ill on Cass. Is anyone going to go to bat for me? I want my w2′s for 2015. Before my girl got ill, and my Aunt who had an incurable disease, I was great as apple pie! Even told to take classes for shift leader? I did not ask for my fiancé or my Aunt to get ill. No one asks for that. Now because I quit I’m being treated unfairly by Kelly manager. Mohammad owner of DD do you tolerate this kind of business in your establishment? Kelly even has the rest of the employees being nasty. People are that shallow! You were sent an email from corporate. Did you see the email about my W2′s and Heathers, that Kelly is HOLDING. Kelly manager, is not giving them to Heather or I. I was assured by Brittany corporate office of DD. the email was going to you… Mohammad owner of Dunkin donuts at 63rd and Cass in Westmont Illinois . Also Kelly has the employees, that work with her. Running in the parking area back in to the store to let her know I am coming. Seems she is having problems of her own, why take it out on me. I show her respect. Mohammad, please tell Kelly to give me my W2′s and stop saying she mailed them. Her story has changed three times. Please help me! I need to pay medical bills.,..
Lincoln and Heather formally of DD at 63rd and Cass Avenue. Mohammad please talk to her. I hope you read these posts.. I am going to call corporate again.

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Marcia Kittredge January 30, 2016 at 4:27 am

I am sending this email to your corporate office. To report unsatisfactory service at store #345142 in bklyn ny. I ordered 2 different donuts and asked for the last blueberry muffin. When I returned home I didn’t check. But early in the morning my mom checked and notified me about the error. It seems to me you already have several complaints similar to mine, that your employees DO NOT UNDERSTAND ENGLISH WELL ENOUGH. To serve the best quality services to your customers. I would like to be restituted and have have the muffin I ordered. I do not have funds for these errors, due to I’m on ss disability. Thank you for your attention in this matter. Thank you, Marcia Kittredge

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Dayna-Marie December 27, 2015 at 2:32 pm

I recently went to the Dunking Donuts on the campus of New Jersey City University. In my 3 visits I repeatedly watched the ad on their TV screen in the dunking Donuts promote the $1.99 latte until 2-6. I have my receipt if you would like to see it with the time stamp of 5:17 pm. They refused to give me this price because the college runs the DD. I believe that is false advertisement to have the add being promoted (which I also took a picture of and could email it to you as well). Please email me back to explain why I paid full price for my latte. I am very upset. I go to DD many times a week and love my app. I hope this doesn’t ruin my opinion of DD.

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Denis Kramer December 21, 2015 at 11:04 am

PLEASE BE AS KIND AS TO FORWARD THIS TO YOUR OPERATIONS OR MAINTENANCE DEPARTMENT

Att: Operations Department

Dear Sirs and Madams,

To whom it may concern

Through this letter, our company Black Velvet Seal Coating and Paving extends its warmest greetings.

We are a leading company in the state of New York, situated in Glens Falls in the field of high quality and value seal coating and paving and we have been in business as of 1992. With a solid reputation of excellence and service.

Our service include yet not limited to:
Paving:
Driveways and parking lots
Commercial and residential
Developments and subdivisions
Repairs
Removal and replacements
Hot crack filing
Seal coating

Since your company has an outstanding reputation we wish to establish business links offering our services. We have the certifications as well as highly trained personnel in the implementation of our services.

If you want to count on our services please contact us by phone or by email, we will be happy to serve you and answer all your questions.

Kindly note: Free quotes always given. Workmanship is guaranteed.
Orders placed now until end March 2016 will receive a 10% discount
We do the whole of USA
,
Sincerely,
Denis Kramer
Black Velvet Seal Coating and Paving
Telephone: 518 210 XXXX

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elizabeth December 13, 2015 at 12:35 am

concerns about finding out You have a Store that the late night worker is using the restroom to smoke meth and I Know you have 2 employees working that that are Pregnant location of store Marion County Indiana between southport road and county line must be stoped

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Susanne Carrasquillo December 7, 2015 at 4:33 pm

I would appreciate someone to call me on my cell phone. I’m trying to make a complaint about one of my DD perks free beverage. It seems Dunkin Donuts support is sooo busy that your on the phone forever. Tried calling corporate and got passed on to another department and you honestly expect me to stay on the phone 30 minutes or longer and then no one gets on.

My cell phone is 347-891-XXXX

If I’m entitled to a free beverage any size why did that employee tell only coffee not a Capp

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Jan Vanhogezand December 5, 2015 at 12:04 pm

On Dec 4th I went through the drive throw store. #341396 ordered a cup of coffee and asked the girl who really could not speak or understand English very well to add 15 dollars on my dunkin app. I repeated twice 15, I repeated to her one five because I knew her English was bad. She couldn’t understand so she called another fellow who must have been her manager over. They then handed me my card back and had added 50. I explained to the fellow I wanted only 15. He said she heard 50. I then called Alex, since I was given his number. He wasn’t any help. My feeling is this why have someone on the window if they can’t speak and understand English? I’m sure she’s a hard worker, but why I ask the window. I use my app all the time. So disgusted with this, not to mention, the slip had no survey code. What’s with that? I can send the slip to you if you want, never seen this before. This is why I took the time to write.

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Benjamin D December 7, 2015 at 3:55 pm

I live in upstate NY and since 10/1/15 my DDPerks account has been hacked and mysterious charges from Forrest Hills Queens have started appearing and also have been using my free beverages. I have called 6 different times and waited over 2 hours each time waiting to speak to someone. Your customer service is the worst in the entire country and I think the “high volume” of calls is bull and you really do not want to talk to anyone nor help them. I also think you should hire people who know how to speak English or make the use of “Hooked on Phonics” a condition of employment.

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William Felter & Mary-Ann Kuczynski December 9, 2015 at 5:30 pm

My husband and I went to the dunkin donuts in Greenville NY we ordered 2 jelly donuts a latte and a cappacino.The donuts were stale and we were given a hard time getting our money back they wanted a receipt even though we purchased the donuts 2 minutes before.They had no idea how to make a cappacino my cup had a quarter coffee and 3 quarter froth.The young employee said I have no control the machine makes it.He said that’s the way cappacino is made. I have been drinking Dunking Donuts coffee for years. He remade the cappacino.The worse then the first.The manager never said sorry could care less that we were upset..Greenville dunking donuts in NY is the worst.The staff needs to be retrained.

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Lindsey December 1, 2015 at 10:29 pm

I love the Yorktown Center in Lombard, IL Dunkin Donuts owner! She is so super nice and now knows my coffee order. Also- I love the new app! I was skeptical at first because I am an old school card loving person- but the app is so easy and it’s great that people can send me gift cards right to my phone. Love Dunkin!

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candace wilsie November 21, 2015 at 2:55 pm

I went to a dunkin donuts in Salem mass it was the worst experience I had to wait over ten mins nutes for my coffee and the staff were just talking there was no body else waiting . I thought that was the worst service ever they didn’t even apoligize

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Nicky November 15, 2015 at 3:53 pm

Had an absolutely horrifying experience this morning while visiting my local Dunkin Donuts Jonestown Rd. Harrisburg PA. Not only did I wait longer then any person should for my latte but when I ask to speack with a manager I get a rude unpleasant woman who was beyond belief ignorant. When I ask her name she literally walked away? I had to ask another employee. Chate James. How is this allowed to continue?

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diane November 13, 2015 at 8:20 am

I have tried and waited to no avail to get a DD card replaced. We have been loyal DD customers and I have a DD card that I have auto-reload on monthly. The worn out card snapped in half. The phone lines are NEVER answered. I have without exaggeration waited multiple times OVER 40 minutes on hold to try and get through. If I have to resort to using my regular debit card I might as well go to ANY coffee shop. If someone at DD sees this, PLEASE reach out to me to correct the situation. Too busy to continue to bother with this.

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Still in shock... November 4, 2015 at 3:56 pm

Stop hiding behind “we don’t get involved in police matters” after the customer has to call the police to get a refund of $2.53 after eating at a DD establishment where the tea was absolutely rancid and a refund requested. The employee refuses to refund money without customer RETURNING receipt so they can place in their register. They know customer ate at the establishment and paid for items. The quote is response I got from corporate. How can improvements take place if corporate doesn’t get involved (POLICE OR NOT)? This is sickening and a disappointment. I hope the boycotts work, maybe corporate and the individually owned franchises will realize not to bite the hand that feeds you (paying consumers)! How about do the right thing instead of trying to be right!

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Still in shock... November 4, 2015 at 2:14 pm

Stop hiding behind “we don’t get involved in police matters” after the customer has to call the police to get a refund of $2.53 after eating at a DD establishment where the tea was absolutely rancid and a refund requested. The employee refuses to refund money without customer RETURNING receipt so they can place in their register. They know customer ate at the establishment and paid for items. The quote is response I got from corporate. How can improvements take place if corporate doesn’t get involved (POLICE OR NOT)? This is sickening and a disappointment. I hope the boycotts work, maybe corporate and the individually owned franchises will realize not to bite the hand that feeds you (paying consumers)!

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Victoria Tsitlik October 22, 2015 at 4:06 pm

On October 18 my hisband and I visited the Dunkins Donut store # 330619 in 12200 Viers Mill Rd Silver Spring, Md. Before buying a cup of cpffee, I decided to stop by the bathroom. The bathroom door had a very insulting handwritten sign consisting of five “Don’ts”, the first saying “This is not your home. Do not dirty the bathroom”, “Do not throw paper on the floor”, ending with “Do not take off this sign”.

It was a nice day, we have not had rain for many days.

The floor of the bathroom was very dirty, with toilet paper on the floor and paper towels all around the bin. The floor was definitely not washed for many days. The floor of the eating room was equally dirty, especially arounf the tables and under chairs. I can only imagine the filthy condition of the kitchen facility.

We left without buying the coffee.

I do not remeber seeing an eating facility so filthy.

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Melody Ducharme October 22, 2015 at 8:25 am

I am an dunkin employee for over 10 ueats as mgr asst mgr shift leader and trainer. I would love to have the chance to go to Florida especially Lake Worth and properly train them du kin standards.

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Linda October 17, 2015 at 2:59 pm

Thought That You where trying to make A come back here in this Ft Worth area ? but from what I was today over off WHITE SETTLEMENT Rd I do believe I am going to be staying with Krispy Kreme’s ! instead . may not have the same donuts that I like form Dunkin , but do like the customer service they have and they are by far……… So Much Better

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Meagan October 13, 2015 at 10:35 pm

YOUR APP IS TERRIBLE BEEN TRYING TO USE IT THE PAST 3 DAYS AND IT WONT WORK!!!! COULDNT GET MY FREE COFFEE YESTERDAY! NOT A HAPPY DUNKIN DONUTS COSTUMER!!!!!

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Henry October 11, 2015 at 11:34 pm

I can’t comprehend why Dunkin Donuts allows its employees to commit anti police acts against them. Why has Corporate not been front and center on television regarding the hatred of police by some of your employees? Does DD at a minimum not give a hoot about police or does it just have a visceral hatred of police? You need to let the public know your real feelings for police. I would dare say most companies with franchise retail food establishments would beg to have police frequent their establishments.

Until Dunkin Donuts has issued a corporate statement and policy regarding the recent negative attitude of some of DD’s employees have for police, I and others will begin a nationwide campaign on Facebook requesting people boycott Dunkin Donuts establishments. We will also begin to picket Dunkin Donuts outlets. We will be contacting all local News media outlets where DD has retain locations.

Having had overwhelming success in the past setting up boycotts of other retail outlets and business entities, I look forward to doing the same of Dunkin Donuts.

Once DD corporate apologizes to police nationwide thru media sources, provides all employees with the written policy form they will sign, the boycott.and protests outside DD retail establishments will end.

Thank you for immediate attention to this matter. The ball is in your court.

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Marlo October 11, 2015 at 10:08 pm

I haven’t heard a word about Dunkin Donuts firing employees that are disrespectful to our police and sheriffs. Dunkin Donuts, you have lost me permanently as a customer. You don’t deserve to be in business in the United States of America. Your upper management needs to take a course in the Constitution.

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wayne duckworth October 11, 2015 at 9:44 pm

I will not purchace your product anymore.because of the disrespect of your employes toward law inforcement krispy kream from now on

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Linda October 17, 2015 at 3:03 pm

That’s what I am saying . cause they are still no change in there service at all made me just sorry to have even go over there this morning

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Ke'Da October 11, 2015 at 7:53 am

I have never had this happen to me until today. I work a 12 hr shift, stop off at a local Dunkin Donuts that they recently built in Joilet, IL off of Rt.53 and Laraway Rd. The store hours posted in drive thru states Open at 4 am, well I arrived at 440 am, no one answered the drive thru as I continue to say Hello then finally hit my vehicle horn. Again no answer, so I proceed to go to the window think maybe they were at the restroom or something. I see a lady, she then waves me off, and I’m thinking to myself what does that wave mean? She continues to ignore me, so I hit vehicle horn again. She does it again, waves me off, so I’m yelling thru the window asking her to come here, she then comes to the drive thru window and states that she’s close, then she states I already told you we was closed, I said Mam, how was I supposed to know that, your wave off meant closed, when your hours states that you’re open. She then tells me that she doesn’t have time for this and that’s she’s behind, and for me to leave the window. I ask for her name, she then said if you don’t leave this window I’m calling the police…WOW…just because I asking questions about Dunkin Donuts hours in question…then to top it off she pushes the bakery cart in my face at the drive thru window. I hope Dunkin Donuts watch the video on 10/11/2015 @ 440 am…because I will never stop off at that location again to have a bakery cart pushed in my face and to be threaten. I am also calling the Business Bureau, because no one should be threaten with the police and to have a cart pushed in my face is crazy. Anyone in my shoes on this day would have never appreciate her approach to the situation, her action was uncalled for. Oh’by the way I have an witness too the situation as well. And I like DD, but this experience just put a bad taste in my mouth.

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V.C. October 10, 2015 at 12:47 am

Dunkin donuts is building a new store in our town. What a shame that this community will not support a business that does not support police officers. You are very misguided to think this can be swept away. Krispy Kreme,here we come!

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Jack October 7, 2015 at 11:27 pm

Upper Front St.. Binghamton NY

What’s up with Dunkin Donuts and having that “Unfriendly, Rude, little TWAT” at the drive thru window nowadays?
Why? They have GREAT people working at that site……..
Put that little bitch to clean toilets and take the garbage out. Keep her the fuck away from people !

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