Dunkin Donuts Corporate Office

Dunkin Donuts Corporate Office Address

Dunkin Brands Group, Inc.
130 Royall St
Canton, MA 02021

Contact Dunkin Donuts

Phone Number: (781) 737-3000
Fax Number: (781) 737-4000
Website: http://www.dunkindonuts.com
Email: Email Dunkin Donuts

Executives

CEO: Nigel Travis
CFO: Paul C. Carbone
COO: Paul E. Twohig

Dunkin Donuts History

Dunkin Donuts was founded in 1950 by William Rosenberg.  The first location was in Quincy, Massachusetts.

In 1955, the first franchise opened in Worcester.

In 1963, the chain opened their 100th corporately owned location.  In 1964, the 1000th franchise opened.

In 1990, the 2000th location opened.

In 2004, the company headquarters was relocated to Canton, MA.

In 2006, the company was acquired by several private equity firms lead by Bain Capital.

In 2007, the first location in Taiwan was opened.

Dunkin Brands, the parent company of Dunkin Donuts, went public in 2011.

The company currently operates over 10,000 locations in 32 countries worldwide.

{ 256 comments… read them below or add one }

kevAnt August 23, 2015 at 7:39 pm

Hi,
  I am a loyal customer to the dunkin donuts in bridgeport,ct located at 2550 Fairfield ave. Id like to make an official complaint on a member of the staff there, i believe her name is doreen,she has short red hair and a raspy voice. Today she confronted me on a matter in which was a month ago and embarrassed me infront of 10 employees i see everyday and customers. She was very confrontational and rude, as well as unprofessional. Im highly dissapointed in the manner she chose to confront me on a previous complaint i made. For 9 months i was recieving my coffee at $2 and some change, whether that was the correct price or not she was aware fully the entire time. Out of no where my morning latee went from $2 to almost $6. I understand you have to enforce the correct prices but she did it in such an unprofessional way and out of no where. My complaint was regarding the inconsistency on my order. It was different every day and the price varied as well as my order. Just had enough. This was not my only incident with this rude women this was about the 3rd time she had words at me, and because of her i will no longer be getting my coffee from that dunkin donuts or any. Im.highly dissapointed and uncomftorable and embaressed, i felt it was very unecessary to act the way she did and speak to me that way! I am a customer and a loyal one at that, even with the situation. Im sure im not the only person that has had to deal with her and i feel bad for all employees that are under her. I hope she is spoken to or fired she does not help your company in anyway and is always out front smoking non stop. Ive never complained like this in my life but she was a bully and it should not be tolerated. I appreciate your time very much and i hope that she is reprimanded for her actions, atitude, and unprofessionalism.
                         Thanks   -Kevin

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pete August 14, 2015 at 12:37 pm

So I happen to go in today and get some food , I ask the lady if they was hiring and she said yes , talk to my manage , so she was in the process of hiring someone , it happen to be I knew the kid . So I ask her for a job and she said , she don’t hire friends , BUT my neighbor works there and they just hired her boyfriend , so to me that’s discrimination and other improper hiring criteria . I call the corporate and they hung up on my face while I was talking to them . This is in Springfield Ma at the X

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Dennis mills August 13, 2015 at 12:23 am

Raw sewage running across the floor of the Dunkin Donuts in Pigeon Forge Tennessee my friends son that is in an employee there said something about serving food with the raw sewage coming up through the floor drain was fired and sent home the pictures are all over the place I have them if you guys are interested should an employee be fired for complaining about such a thing if anybody from Dunkin Donuts would like the pictures I have them on my phone it clearly shows sewage on the floor with racks of uncovered donuts I’ll be waiting for your response

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Jody Nelson August 12, 2015 at 10:16 am

The Fern Park, Florida Duncan Donuts has been providing poor customer service, and putting the wrong orders in the bags at the drive through. I don’t eat meat, and for the second day in a row I discovered my breakfast sandwich contained meat once I got to the office. When I mentioned this to the cashier this morning (that there was meat in my sandwich yesterday), and told her I couldn’t eat the sandwich, she apologized but said she wasn’t there yesterday. Today I got to the office, opened my breakfast sandwich, and once again they added meat to it. So for the second day in a row I paid for breakfast I could not eat. The kid who took my order at the drive through this morning, doubled my order, and as the cashier was correcting it for me, stood near the window and said “she said two.” This is terrible customer service. I tried calling the store manager, but I get a recorded message from the telephone company stating my call could not go through. Apparently, lots of training is needed in this Duncan Donuts location.

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Tia July 31, 2015 at 6:16 am

I received 2 and 3 degree burns from the oven and my supervisor sent me to doctor 4 days later because it was infected. It covered a large area of my arm.
Not to mention my trainer was drunk when it happened. I have never worked for a employer that treated you so badly and would ignore burns for 4 days? I thought they sent you right away? The doctor was shocked that it took them that long to get it treated, Never again will I work for them. And I have a ugly scare for a reminder…

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Bonnie Berger July 28, 2015 at 3:39 pm

I have been on hold for DD now for 41:44 minutes… to be exactly. They double charged me TWICE on my DD card and will not pick up the phone!! Maybe it is time to switch to another place. I get an ice coffee 365 days a year. Not giving them my money with service like this!

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Gia July 26, 2015 at 5:04 pm

I don’t understand what happen to the old staff at my DD I regularly go to. All of a sudden the manager is not their and there is a new staff with mainly woman and now inconveniently kosher!!! The old staff was amazingly wonderful!!! This new group of woman are rude I had not one but two horrible customer services incidences in one week my bussiness is down the street. When they opened this DD I loved the idea and convenience!!! I will never step foot in another DD if this is ok that the employees are able to get away with publicly humiliating their customers!!! I was mortified when I left and as an assistant manager I would never hire anyone of the employees at the DD next to my bussiness or for their poor customer service skills they would have been terminated on the spot for both incidences with two different employees and the fact the manager sits their and does nothing is shameful in her part! I share all the same regulars as my bussiness is down the street and have heard similar stories as to how poor that DD is ran. And the fact of waiting always 15 minutes in line and half the time I miss some of my order, that’s not even why I am emailing you today but this past week I made my mind for sure I will not be treated like a piece of shit when I spend a lot of money a week there!!!!! Store #352946 is nothing but a waste of space on stirling rd.

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Peter July 24, 2015 at 8:43 pm

I was under the assumption that the butter pecan flavor was seasonal & offered thru august. I have not been able to get this flavor at any of the dunkin locations by me. Please help. Bring back my butter pecan

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Peter July 24, 2015 at 8:52 pm

WESTCHESTER COUNTY NEW YORK

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Tasha July 17, 2015 at 5:54 pm

Hi, Im writing because i recently moved to the south in Mississippi and i realized that there is only one DD and that is way in Jackson Ms which is like 1 1/2 hrs away from me and i would really like it if a franchise opened in Hattiesburg, Ms. I have worked for DD for many years it was one of my first jobs and fell in love with the coffee and people etc… I would even like to open one myself one day…. Please if you can, i know that you are very busy (CEO Nigel Travis, CFO Paul C Carbone, COO Paul E Twohig) contact me. Thank you!!!

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Ashley Cortez July 3, 2015 at 5:28 pm

Dunkin Donuts On 7595 4th St N, St Petersburg, FL Should Be Close Down . Bad Service & Unprofessional Staff . They Are Ruin & Serve Disguising Food .

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Rebecca King July 3, 2015 at 5:24 pm

Hi I Wanted To Make A Complaint That Your Store On 7595 4th St N, St Petersburg, FL Is Very Unprofessional & Have Bad Service . Especially Rude Mangers Stephanie Guy . She Should Be Fire

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MIke June 24, 2015 at 3:27 pm

Good afternoon,

I am a regular DD customer. I was wondering if your stores could start offering “Sugar in the Raw” or Turbinato Raw Sugar, as a healthier sweetener choice? I have stopped using white sugar and don’t use sugar substitutes.

Thank you,
Mike

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Abby June 20, 2015 at 12:21 pm

I haven been going to the Dunkin Donuts in Whitman center for year now, and I have to say the customer service just is not there anymore. I just recently went and went through the drive thru with my 2 year old and it not only took almost 20 minutes to get to the window and get m order, but the girls at the window was dropping the “F” word left and right and when I paid for my food the girl handed it out the window I asked it it was the sausage egg and white cheddar cheese she said yes really rude. I had to ask for my change she then took it out of a cup and handed it to me. When I got to work and opened the sandwich it was not what I ordered or paid for it was a Plain bagel toasted with noting with it. I have spoken to the manager in the past about this going on but she is just as rude and I am sorry but I will never go back there again.

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nancy June 15, 2015 at 12:06 pm

I’d just like to make an observation. Lately, I’ve been getting bagels and breakfast sandwiches from DD. I seem to notice that the sesame seed and English muffins are a tad too sweet. I don’t know if this is due to a new baking method or recipe, but it doesn’t sit well with me. Don’t know if you’ve had any other comments regarding this.
Nancy

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david June 5, 2015 at 7:34 am

Hellertown,Pa Dunken served me burned toast an tater tots that tasted like mold. I will not ever go there again. Absolutely gross.

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Mark M May 28, 2015 at 7:27 am

Went to get my iced coffee yesterday after being on vacation, and lo and behold the Middlefield, Ohio store was gone! I guess I’ll just use my gift cards at the Chardon store which ain’t no biggie, but I’m definitly bummed. Don’t quite understand a busy store closing like that, sure hope they come back someday, Micky D’s iced coffee sucks!

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Cheryl Brown May 18, 2015 at 3:33 pm

I’m upset that the Middlefield Ohio DD is closing it’s doors next week due to no business.They are ALWAYS busy!! Someone needed to investigate the store because the manager did not make half the customers pay for their food or drinks. My daughter worked there for 3 months and she said they gave away so much free stuff and is not surprised they are closing down. You will not have high sales numbers if they aren’t paying for their drinks or food and it is not on record. Maybe that is why they were always so busy, people were getting their drinks and food for free. The employees were allowed to eat whatever they wanted also without paying. That manager run that place into the ground and now folks will not have a place to get good coffee and Iced coffee without traveling for it.

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sandra May 14, 2015 at 11:04 am

I have been going to DD for years, I can see them going down hill as the doughnuts and muffins are stale and horrible, no taste, you can NEVEN get the correct coffee you ordered, Very unhappy. HONEY DU is much better. DD needs to go back to making their own doughnuts, not from some outside location. To bad, it used to be good.

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T. Weber May 7, 2015 at 5:08 pm

On April 25th my wife and I stopped at your store located at 7028 Highway 301 in Riverview Florida. It was apparent that there was no adult supervision on site as the employees were too busy talking to each other to actually take orders. After finally being served, we finished our ice cream and left. Less than a mile down the road we discovered my wife had left her purse on the bench. We immediately returned to the store. When we went in the women who had served us said I’ll bet you are here for your purse and reached behind the counter and produced it. Upon opening it all the cash($90) was missing. She stated a bum had been hanging around all day and they had seen him go into the restroom and that is where they found the purse. We had seen no bum and everyone in the store was extremely nervous and found things away from the counter to do. Since we did not believe the story, we notified the police. The surveillance video showed no bum but rather your employee taking the purse into the restroom and returning to put it behind the counter. When the officer returned to interview her, she bolted and ran when she saw him. I assume this is a franchise store and stores of this ilk will destroy your good name. I also sent a email to Baskin Robbins management but have had no response. If you have site oversight inspections, this would be an ideal candidate.

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Claudette Parker May 7, 2015 at 9:07 am

5/7/15 My husband went to the store on Gum Branch Rd. Jacksonville NC and was treated very rudely by the cashier when he asked for his senior discount. That’s ok, Krispy Kreme
is just down the road.

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timr5960 May 6, 2015 at 5:26 pm

My girlfriend works at dd and her boss is really one sided. She is gay(her boss) and because my girlfriend isn’t; the manager cut her hours.thats not cool the bosses name is camalita

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Fred Pratley April 27, 2015 at 11:10 am

I have been a Dunkin Donut customer for over 50 yrs. Saturday morning I went to pick up 4 boxes of kcups and 2 cups of coffee with donuts. I was with one of my employees, gave the girl me card and she asked me to sign. I was given a broken crayon pencil that was 1 inch with rest hanging on by a thread, I said you need a pen & was told by the Manger Mora that she had a pen in the office but was going to get it. Then she started getting nasty & wanted to see ID for my purchase. Next she told me to wait at pick up for my donuts. They weren’t busy and she and the other girl started to get the only other people’s order behind me. I asked for my donuts which she got and then not to ever come in here again. I asked her name and she told me don’t ever forget it. I was happy to see D&D come to the neighborhood so we had one close. I will be telling everyone to avoid this new place because they have a nasty person that shouldn’t be working there let a lone be a manager. This store is at 949 McNab Rd. Pompano Beach Florida

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Jay crudden April 23, 2015 at 11:29 am

I have been getting dunkin donuts in west haven, ct. For years, I get a senior citizen discount there. I went to a shop in Hamden ct. They said, we don’t give a senior citizen discount here, want’s good for one shop should be for all.. And the price there was 30 cents more, how come?

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GALE PLATT April 22, 2015 at 5:45 pm

I WENT TO DUNKIN DONUTS AT 7003 Taft St Hollywood, FL I ORDERED ONE OF THE OREO CHEESE CAKE DONUTS TO TRY (THEY SAID THEY WERE OUT OF THEM) THEN THE OTHER FLAVOR OF CHEESE CAKE( SAME THING) THEN THEY SAID THEY HAD THEM. I WENT TO ORDER THE LARGE BOX OF DONUT MUNCHKINS. I WANTED MOSTLY GLAZED ONES ( SAME THING) SAID THEY WERE OUT OF THEM. INSTEAD OF PAYING $10.00 OR MORE AT YOUR STORE I WAS GOING TO GET AN ICED COFFEE TOO. I JUST ORDERED A 1/2 REGULAR DONUTS AND THE OREO CHEESE CAKE FOR $5. AND CHANGE….YOU LOST $5.00 BECAUSE THEY DID NOT HAVE PRODUCT. ALSO WHEN I GOT HOME I ONLY GOT 5 DONUTS AND THE OREO CHEESECAKE.1 SHORT. THIS STORES EMPLOYEES ARE EITHER ADEPT IN MAKING PROPER AMOUNT OF PRODUCT AND COUNTING OR THEY WANTED TO TAKE HOME PRODUCTAND THEY STEAL. IN EITHER CASE I WILL GLADLY GO TO KRISPY CREAM IN THE FUTURE.

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Dawn Savage April 6, 2015 at 5:54 pm

I live just east of your store located at 4501 S. Harlem Ave., Forest View, IL 60402. The management installed a flood light on April 3rd, 2015. This light is pointed directly at my bedroom, kitchen and bathroom. I have pictures I’d like to send you to show how intense and invasive the light is to residents on our block. The light is far too intense for a residential area. Would you please send me an email address so I could forward you the photos of the light? Thank you.

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Tammy McCown April 2, 2015 at 8:13 pm

My daughter has been trying to get her 2013 W2 for over a year. How does she do this?

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Amand F March 26, 2015 at 1:31 pm

Store #346243 in Webster MA is horrible. I worked there, I actually just quit today. I couldn’t stand it any longer. Since Ive been there (a year) they do things terribly. The manager, Anita, would put food in the hot holder and its supposed to have a expiration time of 20 minutes max. If no one ordered it she would leave it in there until it was ordered which could be up to an hour. She would take the cups that would be thrown away and rinse them and reuse them. The workers there didnt know how to properly do their jobs because Anita wouldnt teach them. This was my first job and I had to guess on what to do my first day. Tips arent allowed. Workers are constantly on their phones and not paying attention to the orders. The workers give out free food/drinks to friends.
The reason I quit is because I was bullied. One of my ex-coworkers would always try to pick fights with me and yell at me and push me around. When I told the manager she would say I over react. Then that coworker would go to The manager and say I did things that I did not do and I would get yelled at. Every day I would get yelled at for something other workers did. The past few days I was severly bullied by that coworker yet if I said anything back I got yelled at and she would stand behind the manager and laugh. Today, that worker told me she was going to kill me, called me every name in the book and threw my phone on the ground and cracked the screen. I told her never touch my phone again and she swung at me. Told me again that she was going to kill me. My manager yelled at ME because I walked away from my station to get out of that situation before I started yelling back. I went into the bathroom and started crying and the manager told me to shut up, suck it up and get back to work. I went out and told her that I cant keep working in these conditions and she told me its my fault, that I brought it upon myself. I would always remove myself from the situation because i VALUED my job and needed the money, yet the girl telling me she was going to kill me is laughing and the manager didnt care! She was more focused on me crying and telling me to shut up. Excuse my language but what the hell! Thats crap! I was bullied so bad there I just walked out.

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Danielle April 1, 2015 at 1:05 pm

Amanda….put your big girl panties on and suck it up…your ex-manager was right. Maybe you acted in someway that the girl didn’t like but maybe she just saw your weakness. In the workforce, there will be MANY people who don’t like you, MANY people who can’t stand how you do things, when you do things, why you do things. If you allowed someone to swing on you and break your phone and didn’t physically defend yourself…go ahead and enroll yourself in a karate class and learn something because there’s a difference between avoiding problems and allowing people to walk all over you and I’m sure this Dunkin Donuts wasn’t your first experience where people tried your life. Take responsibility for how others treat you, I’ve been in the fast food indsutry many years and u deal with classless people daily. Take responsibility for how others treat you and ENSURE people respect you… Good luck in your endeavors

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Megan A May 18, 2015 at 6:44 pm

I no how u feel. I used to work at DD in Myrtle Beach, SC off of Hwy 501. I was fired yesterday cuz my bf went into the store and screamed at the kid who had been bullying me for over a month and sexually harassing another coworker. I had told my boss( operations manager) what the kid was doing for over a month and my boss didn’t do anything, but tell me I’m causing issues at work. I told him yesterday, when he fired me ( I was fired for supposedly sending my bf to hurt the kid and creating violence in the store- which I didn’t do), that he didn’t care about his employees, and he rather keep scumbags who don’t work and can harass workers than rather keep those who worked their butts off everyday for the store. I told him I’m getting an attorney and I’ll call corporate office to get him fired. My bf shouldn’t have to protect me at work if my boss would’ve done his job. My bf was defending me cuz my boss wouldn’t.

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Julie March 25, 2015 at 7:35 pm

Oak park store on Roosevelt rd. # 336492 I order a cappy blast when George S. (who works only in the night because I frequent this DD often) brought it to the window the consistency looked off. It looked and tasted like a coffee slushy. I asked if he put Ice cream in it he said it had very little. I explained this is not right and I’d like another. He snatched it out of my hand and began to yell at me that I’m holding up the drive thru and the guy behind me is in a rush. As he was turning away he called me a bitch! They’re too many people out of work these days that would love to make a bit of money. He does not deserve his job. I hope DD fires his sorry ass and hires someone with a little more class. I will be contacting the Corp Office asap.

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