Dunkin Donuts was founded in 1950 by William Rosenberg. The first location was in Quincy, Massachusetts.
In 1955, the first franchise opened in Worcester.
In 1963, the chain opened its 100th corporately owned location. In 1964, the 1000th franchise opened.
In 1990, the 2000th location opened.
In 2004, the company headquarters was relocated to Canton, Massachusetts.
In 2006, the company was acquired by several private equity firms led by Bain Capital.
In 2007, the first location in Taiwan was opened.
Dunkin Brands, the parent company of Dunkin Donuts, went public in 2011.
The company currently operates over 12,000 locations in 42 countries worldwide.
In 2015, the company had more than $10 billion in revenue.
The company announced in early 2015 that it would close 100 low-performing sites, but planned to open another 100 locations in other states, especially in California.
The company also stated in 2016 that it had plans to add more than 1,000 locations in China over the next 20 years.
In late July 2018, the company launched a new snack collection, with items costing no more than $2. Food items include chicken strips and ham and cheese roll-ups.
With approximately 12,900 locations in 42 countries and more than 270,000 employees, Dunkin’ is one of the largest coffee shop and donut shop chains in the world.
Actor Ben Affleck began plugging Dunkin’ Donuts in January 2023.
In January 2023, a customer inexplicably threw hot coffee on a worker at an Ohio store.
Dunkin Donuts maintains a corporate office in Canton, Massachusetts.
Eric Heartquist says
We have been using Dunkin Ice Coffee for quite a while. Recently, the stores seem to be running out! Are you still supplying them? How come your DD stores do not sell the Ice Coffee. Or better still where can I purchase it? We shop at Roch Bros., Star Mkt, Stop And Shop all out of it?
If you are ever passing thru Bayonne, NJ, don’t ever go to the Dunkin Donuts on 4 North Street, Store #341317. They not only sell burnt coffee, but then when you complain to them, they then put plastic in your coffee and give you cups and lids that do not match, so the coffee can spill all over you (which happened to me, but in my truck, luckily not on me). So instead of taking constructive criticism, and addressing it within the store, they in turn abuse and harass the customers purposefully!!! These people are disgusting and should be happy they have job, they are luckily I am not suing them!!! I believe in karma, what comes around goes around. So remember folks, do not ever go to that Dunkin Donuts!!!!
david dietz says
to whom may this scam concern.
in Hamden CT. on 2/2/2020 a gift card worth 40 dollars was given to cover one med coffee and two egg cheese wraps . The receipt showed a balance of 35 dollars, but a visit 2/3/2020 a 6 dollar tab showed a balance of only 4.60 total on card .
the card had been switched 2/2/2020 after the purchase with no way of knowing the card that was returned was only worth 4.60 instead of 35 dollar card.
using the paper coffee cup can burn your hands .the coffee is brewed very hot. I need to use a rag to hold my coffee cup. d donuts need to think this over on how to protect the consumer from burning them self. as I did.
Michaell B says
3 Stars4 Stars5 Stars (175 votes, average: 2.16 out of 5)
michael NOVEMBER 19, 2019
Your comment is awaiting moderation.
Dear Dunkin Donuts corporate, I went to store #302009 in New York today 11.19.19. i place my order and when i got to the window to pay i noticed a TIP JAR. it said “For Exceptional Service”. Now my questions are
1) Why should I tip someone for doing their job?
2) Are not all your employees expected to provide exceptional service?
3) So are your employees telling me that if i don’t tip them I will not get exceptional service?
This is just an observation, but as it turns out i did not even get a straw with my large iced coffee.
The problem with many young people is they expect to get rewarded for just doing their job.
I would hope this is not the message you are sending to your customers. just food for thought
What a selfish way to see this, they know fast food employees don’t get paid well. If someone does a good job why not tip them?
I do not know why you people still have a Dunkin Dount shop in stop and shop for. Stop and shop have dounts and other stuff in 171 Watertown Street Watertown, MA. I not knowing the story is true one why or another about a young female as a worker in stop and shop wanting Cindy a worker of Dunkin Dounts to pay her back money the money that was owed. Cindy had said the female said to keep in and the other story about Cindy that a women wanted her change back from her or she will get Jerry the store manager. Cindy did give her the money and that was after giving the female a hard time for it. I try to avoid Cindy and I do find it hard to because it was hi Linda and I would be try to do something at work at stop and shop. The most of all I came out and let her know I have been trying to avoid her and just said hi and she thought she was funny or something and said about doing something for me look some other way to talk to someone else, because Cindy has punch out waiting for someone to give her a drive home. Now on a Sunday when I got out at 9:00PM Cindy was sitting out in the hall way of Stop and Shop said Hi Linda Have a pee on or something like that with a Manager in the hall way too. Cindy was punched out and I was punched out too. I do not see any need for this to go on as a worker of Stop and shop. The sale are not that good when you have Cindy punching out earlier for Dunkin Donuts people to start up.
Did you bother to read this before posting?! Did it make even the slightest bit of sense?This sounds like complete unintelligible gibberish and it’s impossible to figure out what you’re talking about.
Who is Cindy lol
Audrey J Echols Green says
I text This Message With my true feelings for The worker’s at Dunkin donuts,Here in Tampa Florida Dale Mabry Highway North and Hudson St This Bldg Needs too be refurbished and all the workers Need to be compensate for Their Working condition From Tuesday Working in A Store with no Air conditioning in Their store or the 7-11 store the Dunkin’donuts is inside of this caused My Dear Daughter Paula Echols a Nite in the Hospital with Asthma attack it causes her Heart and All Blood pressure too rise I am her Mother and I am pissed Because My Dear Daughter Does Not Play with her Job but I am Speaking out on her Behalf Because She work’s 2 job’s and she lost wages on Both of her Jobs and a Hospital ? bill this is going Before The Labor board this not Just for My Daughter Paula this is for these companies too do Better by Their worker’s people Take advantage of good worker’s and these Mgrs store Mgrs are hostile too the employees it’s Not Right no Matter who you Are This stop’s with My Dear Daughter she is human and she works My Dear Daughter is a single Afro American female,And Trying to Take care of her Family ? It’s sad but Trusting God with Everything THIS is Not to tear up anyone or The Company but This is for Awareness of the Work Place and environment
Marie Butt says
Hi My husband and I were just at Foxwoods and yesterday we got 2 med hot coffees and my husband paid with a visa gift card that had 76 dollars on it and the girl who took the card from him never gave it back. When we realized that she didn’t give it back to him was a couple of hours later. So when we went to get it we were told she had gone home and there was nothing they could do about it. So I asked to talk to the manager and she said let me ask her because she was out back. Then the manager came back said the girl knew nothing about it and told us she couldn’t do anything about it. So I asked for her district or regional managers number and she refused to give it to me. I am really upset about this as that gift card was a birthday gift from my husband. I would appreciate a call or email back. Phone is 603-425-XXXX. Thank you. Marie Butt.
Anyone know if corporate reads the emails? Out here in Peoria, AZ we have manager and owner charging employees if they accidentally burn a sandwich; taking it directly out of their paychecks. The manager makes everyone fill out the surveys that customers are suppose to so she can get a better bonus. Even though they’re not suppose to receive tips the manager puts the money in her registers or it disappears all together with her. They also lie when they hire saying they give full time immediately but you’d be lucky to have half that even though the store is understaffed. They’re a franchise, but damn are they rubbing the name into the mud with how shady they are.
Dorothy Turner says
I lived in Mass for 68 years. Dunk on every Corrnor. Moved to North Carolina not so much. Than even worst we moved to Rural Pittsboro. No Dunks. So today I had to go to Sandford t mobile right next door was a Dunkin you would think I met an old friend. Yes I went over to get a coffee and tell them how awesome they were. Of course they were young and did not understand. I do k cups dunkins but not the same. I miss Dunkins on ever cornor.
I was a happy person.
Thank you Sandford NC Dunkin Donuts
Psi did not even ask for a senior discount, I was to excited
Christine Busenbark says
In Fort Myers Florida on 41 they have the rudest Spanish people working there! Sometimes in the afternoon we will get a few coffees for people at work. They don’t smile, say thank-you, and generally make you feel unwelcome. Got our order wrong today, again! Going to have to stop going there. Where is the management? At least at Starbucks they are nice.
Then go to Starbucks.
On Wednesday 2/6/19 I got locked out of my DD app. There is a $10 balance on it. For the last 2 days, I have made 2 phone calls which had me on hold for over 10 minutes each time & I sent 3 emails & I am disgusted to say that NOBODY has reached out to me. I have been a loyal DD customer for many years & have been using the app a couple of years. I am so disappointed & angry at the lack of resolve.
Justin Williams says
Hi I am a concerned friend of a Dunkin donut employee. my friend works at store 3201 on Eldorado Pkwy, McKinney. she and other employees have been complaining about their employer for multiple reasons such as being forced to work 9 hour shifts multiple times throughout the week without breaks or lunches. it is to my understanding that employees must have at least two breaks and a lunch when working 8 hours or more. The employer also let a employee not require a doctors note after being sick and not showing up for work for more than 3 days.
I would greatly appreciate it if this matter gets looked into.
also I would wish that this remains a anonymous because I do not know if this employer will retaliate with a unwarranted firing.
please contact me through my email if you see this.
Wow this sounds exactly like the type of stuff that happens at our Dunkin here in Alabama. I know someone’s child who works at store #358766 and she is being treated terribly by the manager. Only 17, first job and it has been a really rough experience. There is a lot of petty behavior in the store that the manager allows and even gets involved in. This person has been taken off the schedule with out notice and the manager won’t answer their calls. This store actually allows another 17 year old to act as an assistant manager…meaning he has access to scheduling people and when he gets mad at a coworker he makes sure they dont get hours. I’m not sure how they get away with working minors they way they do and allowing them to have so much access to private information. If this was my kid I would be calling the EEOC.. in fact – I may suggest it to her! I hope SOMEONE is reading all of these.
Leslie D says
This is a post about their emails to put more money on the DD card. There was emails about if you put 25.00 on a DD card, you would receive a $10,00 gift card. My case for this when you contact them was denied. Stating to contact cashstar that is who the was running the promotion, when you call them, they direct it back to Dunkin donuts customer service, who states yes they gave permission to run the promotion, the email was a dunkin donuts promotion, and you go round and round about this 10.00 nobody wants to give you the 10.00. Neither want to take responsibility for it. All I know is if Dunkin Donuts puts a promotion out there it should be given to the dd card holder. WATCH dd PROMOTIONS, THEY ARE NOT LEGITIMATE…..
Lorraine Martinez says
I went to the DD in Brookfield Il on Ogden Ave Was waited on By either a Employee or Manager not sure But he was Barefoot totally unacceptable .Flies flying around the doughnuts in the display case .this took place at approximately 11am needless to say I left the establishment without purchasing anything I was appalled how unsanitary that was I would hope someone brings it to the proper attention.This usto be a fine establishment
I went to Dunkin Donuts on Cedar Bluff in Knoxville last night and ordered a medium frozen caramel coffee. I order the same thing multiple times a week but it was so bitter I had one sip and went back thru the drive thru. The manager was rude and wouldnt fix me a new one or give me a refund she just tossed my cup in the trash. She actually had the nerve to say we dont hand out free samples. Excuse me I go to Dunkin Donuts at least 3 times a week I know what it is suppose to taste like. If I dont get an apology and my $4 back for my drink they will lose a regular customer!!!
Alice Patler says
I have a complaint about the store in Staunton, Virginia. I am a regular customer at this location and have been very satisfied with the store personnel until recently. They have always been very accommodating about making fresh decaf coffee. The last two times I was there the decaf was served to me just barely warm as though it had been turned off. When I told them the first time they apologized and made a fresh pot. The next day the same thing happened and they made a half pot which was so strong I ended up throwing it in the trash. I have been frequenting this store for years however they seem to have a new manager there who has made these changes. He is rude,
not friendly and does not make us welcome at all. I will not be returning!
The new streamlined menu is terrible! No afternoon sandwiches, no blueberry bagels, no cheese bagels. You have lost a long time customer…why would anyone go to a place that has eliminated the best menu items?
Carolyn Riker says
Hi i didnt think i was at dunkin donuts for a minute but i was my 5 year old grand baby wanted her hash browns witch she loves chocolate milk and a donut with sprinkles and that was 2 in the after noon on a Saturday and the lady said we dont have any donuts i said am i at dunkin Donuts she didnt answer me she said any thing else i said no when i went up to pay i said how could dunkin donuts have no donuts and she ignored me very very rude this was in forks P.a i left mad went to giant for some grocerys and guess what they had Donuts so i guess i no where to go and they were gooooooood
Joe Mitko says
Dunkin Donuts may well be one of the first signs of the decline of western civilization which is largely based upon our ability to get a coffee and donut on almost any corner. I live in Barre, a small town in central Massachusetts, with its very own Dunkin Donuts. I used my app to “on the go” order coffee and donuts. I arrived at the store five minutes later and was told DUNKIN DONUTS WAS OUT OF DONUTS!and would I take muffins (stale) instead or come back in the morning! People! Donuts is what you sell! Get your heads out of that dark mysterious place. Its time to make the donuts!
Kathy Nenni says
Hi, could you please tell me why D&D stopped making their honey bran muffin???? FIrst it was the orange cranberry muffin you did away with now the honey bran….Whats going on???
Well I am so glad to read comments from others that go to your stores. I have been complaining about the store that is about 2 blocks from my home. 187th Wolf Road Mokena Il. The manager of this store has to be the rudest most arrogant mani have ever met. He treats his employees terribly in front of customers. His product is stale, he runs out of items doesn’t have creamers and now his cream has been frozen so it goes in your coffee and looks like it is sour. I do not understand how a store can be run like this. There are several stores in the vicinity and I go there now because I will not patronize a store such as this. Is this is a corporate run store shame on you, if this is private then someone should know what a bad name it is giving you
So I just went to the drive-through at Dunkin’ Donuts in my town Gardner mass that is just been open in the last couple years at a gas station not my regular Dunkins but my husband’s which gets me a coffee in the morning before work and brings it to me so I have it when I get up with my girls for school numerous occasions they could not handle making a medium hot coffee regular cream regular sugar with caramel swirl so I took the coffee the Store my husband gets it from to have them remake my disgusting coffee when I got there they told me that I need the coffee and the receipt that it was a new policy what do they think I made the cop in my basement seriously I am so mad and disgusted right now with Dunkin’ Donuts that I will do everything in my soul that my husband never goes to a DD again never mind the fact they refused to give me a number to call corporate
coffee machine with grinder, says
Thanks for the information we were trying to find this while we were checking the internet and also your website came up– Many thanks
Stacey Parmenter says
I am a valued Dunkin Donuts customer. I’m talking 2 or 3 times a day to get tea. The Speedway store in Charlottesville Va on 1172 Richmond Rd has been out of bags for the container for tea and ice coffee going on 2 days now. They have also been out of creamer. I know for a fact that the Dunkin beverages is their biggest seller. I have reached out to Speedway before about not having the product and it was suppose to get fixed. I think someone should reach out to them today and see what the problem is. When I walked in today and said there’s no tea again today all I got from the manager was “excuse me”! Nothing else said and she walked out the store to smoke. No “I’m sorry we’re out or anything”. In previous managers if they have run out they have got products from other stores. This is an ongoing problem and your products are not being sold.
I thought you all should know about it. I hope this email is to the correct corporate.
Have a good day
On Friday evening about 10min to 8pm i walked into a local Dunkin donuts which is located in a large gas station within the convenience store that i visit Quite frequently while working. I Specifically asked the cashier for a small black coffee with no Cream or sugar just Carmel cream! While the cashier Prepare my order I walked over to the other side of the store(5 feet away) to pay for some other items. When she yelled “your order is ready” i ask again No cream right and she said no cream! I check my coffee and it looks like dairy was added but the cashier reassures me that it’s the Carmel syrup and it doesn’t contain any dairy! Well 2 sips and less than an hour later I’m sitting in concentra urget care getting an epipen shot because dairy was in it!!! talk about pissed! So i call Dd and speak with the young lady who served me Because no supervisors or managers are one site ;she wants to argue with me that no dairy was added to my drink but when i tell her after speaking to the nurses, calling another Dunkin donuts and looking online the Carmel syrup she put in my coffee does contain dairy! And she says Oh well I can make you a new one just come back.. ARE You freakin serious!!! I told the lady she never gave me my Receipt , can she put her name on it and inform the next crew of the issue what happen so i can be refunded my $1.81 and i was putting in a Complaint with the corporate office. Needless to say she didn’t do either and i was Totally treated like s**t by the next crew so much so that other customers were going back and forth with One guy in particular (cashier) and one customer even gave me his Receive so that I can get the cashier’s name off of it!! and never receive by refunded (mind you i still had the coffee I took a couple of sips from)) and the cashier tells me to take the coffee back and come back Monday! I left the coffee there and took the information given on the Receipt and left with watering eyes talk about a f’d up night all over a small coffee that i was not trying to make an big issue over i just wanted the cashier to be talk to that Served me my drink and my refund. now I have to go to my bank get a printout of the purchase, go back to the Dr. Office for printout amongst other things. Never WILL I EVER STEP FOOT IN ANOTHER Dunkin donuts again!
Janay Williams says
My name is janay I work at a Dunkin donuts in North weymouth ma well recently I watched two people steel tips while working I went up to the manager and told her that she was stealing the tips well she didn’t do anything about it and the lady continue to do it so I went up to the district manager and ask her if I could talk to her well she had said when I come back you can well in the meantime I had no idea that the manager told the district manager and the district manager said well what do you want me to do I have no proof not bothering to check the cameras or check her pocket back pocket cuz you could see it popping out of her pocket I caught the other girl telling the other lady and nothing was done about also the manager had told the girls and was talking crap about me the whole time and about other that was saying the same thing !! I feel like something shoulda been done
beverly martin says
November 24,2017. Dunkin Donuts store #348730, plymouth,
I stopped in to grab an iced coffee and sandwich before I left for work. So I dropped it off and ran out the door. When I returned after midnight, the iced coffee was still there. My son told me it tasted burnt. His brother and girlfriend chimed in to the same. I took the coffee and
receipt back to the same store the next day. I asked for a new coffee. Someone over the crew member refused. They have had numerous complaints about burned tasting iced coffees for two weeks*, and refused this outreach to me. (An employee from a different store told my son this two days later, Sunday.*) Lost a customer.
Cathy Jacobson says
I want to let you know that you are about to loss at least 6 people doing business with you. We have bought from you for as long as I can remember. Recently, we have purchased ice coffee’s, etc., and at least one out or the last 5 orders (almost in a row) one of the coffees has been totally disgusting. Not made correctly to order by any means. We have never had such a problem. It is more than 1 employee because we went more than 1 store in our town.
My daughter recently starting working for the location in Romeoville. From the beginning it has been a very horrible experience. 1st she never received a W4 form or a form to fill out for direct deposit. She received her first pay check and of course her tax information had been filled out by someone else. Pay day has come again and the checks were late, then they arrived however none of the workers can get them because there are no managers in the store to issue them out. I have went there several times and there has been NOT one Manager, Supervisor, or Lead in the store. There were days where she worked an 8 hour shift without a break or lunch. There are several under age employees there without proper supervision. This complaint is just the beginning. Someone better get this store under control before it is closed indefinitely!!
Ms. Yisrael says
YHYH Ishi be praised! Greetings!
Hello, DD, and Fellow Posters.
This area has a saturation with a (9) facility span of about 25-30 miles.
All of them pretty much suck. My c/ pretty much follows the gamett of
the posts already submitted here. And, you know, it’s disheartening
because, when I saw all these unhappy posts, at first, I thought what was the
point of my adding another? Secondly, I thought maybe, DD, was
run by Satanist because, really, if this corporation really cared
about their customers and were judiciously addressing their issues
with cust svc, in a timely fashion, would they have all these upset
patrons? Personally, I’m positive, DD’s, problem is saturation and
poorly trained management and personnel and a gross deficit of
regular mandatory staff review and evaluation meetings.
Sitting on top of all that is corporate greed and/or corruption..
I suggest a national boycott of Dunkin’Donuts for the entire month
12/1-31/2017 just for GP.
For what it’s worth. Here goes.
Location – 407 Lincolnway, POB 278, N Aurora, Il. 60542
Tel. (630) 906-4040
Purchase: Visa on 11-17-2017,
returned order (6 choc long john) p/up 6 cream long john, 11-18-2017
d/t wrg order, got (6)choc long john/6 cream,
ordered 12 cream long john.
Problem: (6) cream long johns not fresh disheveled and thrown in the
box, buns hard, cream side flipped over so when picked up it stuck
to the bottom It was very bad. It was maliciously done and deliberate.
Mgr. Bea was notified, refused to see condition of product,
she says, she makes (1) exchange per purchase.
“Don’t come here anymore, go to another DD”,
“You should check how you eat”, ‘You waited to long to return’.
Witnesses: (4) adult family members saw with ‘Yuck’ attitude
refusing to eat donuts, mgr.refused request for store number.
Recommendations: Refund my money or make good on my
order, Invoke ‘Quality Control’, Retrain entire staff w/ emphasis
on courtesy and customer satisfaction
or dismiss entire staff beginning w/ Mgr. Bea. She’s barely human.
YHYH Ishi, be praised!
Michael Slavin says
ALL RIGHT, this lambasting of the “Dunkin’ Donut’s” Center in Providence Rhode Island has turned into a saga.
My apologies once again for my long winded missive.
Our daughter Joanna and her Shelton Vikings cheer team had their New England Regional finals yesterday at the “Dunkin’ Donuts” Center in Providence Rhode Island.
If they qualified they would then go to the famous finals in Orlando Florida.
Unfortunately they did not come in the top three out of 14 teams to advance, though there seems to be that cancer of politics afoot in the voting process, yet again (1st place team dropped one of their fliers, Jo’s team only missed a perfect score by 3 10ths of a point?).
Life lesson for Joanna and her team. More on that in the future. But I digress to my purpose of this post.
Anywho I can ill afford to have any addictions at this point in my life, but as someone that has been doing shift work for over 34 years, COFFEE and in particular “Dunkin’ Donuts” coffee, is a much enjoyed part and very relied upon part of my daily life.
I consider myself to have a Phd in COFFEE…..
With that being said, I got up yesterday and looked forward to having a “Dunkin’ Donuts” coffee at the “Dunkin’ Donut’s” Center on my way down to my daughter’s competition.
I “could not” find any “Dunkin’ Donut’s” coffee at the “Dunkin’ Donuts” center, zippo, nada, zero……so I had to settle for the Omni Hotel coffee, which was not up to my standards but sufficed my addiction…..at $2.79 cents for a large.
So I get down to our seats (2nd row center), to watch JoJo’s team (2 hours in advance). Sat down and said to our cheer section from Shelton;” I cannot find a “Dunkin’ Donuts” coffee shop at the “Dunkin Donuts” Center.” When someone says while pointing kitty corner and up, “there it is through section 108 entry.”
So I walk over and stand in line for about 30 minutes, as I got closer to the front of the line it becomes abundantly OBVIOUS and troubling all at the same time, that the two gentlemen have NO CLUE WTF they are doing at the “Dunkin’ Donut’s Center, Dunkin’ Donut’s outlet!!”
They stated, when I questioned them on their very rookie techniques and lack of memories when taking orders, they replied; “They just brought us in here in the last minute, we DO NOT EVEN work in this area.”
What area is that you ask?
The “Dunkin Donut’s” shop in the “Dunkin’ Donut’s” center……
After paying “$4.75 a piece for (2) large (they did not have extra large as I always get), I walked away from the “Dunkin’ Donut’s” outlet in the “Dunkin’ Donut’s” Center KNOWING that these coffees were going to SUCK!!
And they did…..I am going to forward this to the mgmt. “team” at the “Dunkin’ Donut’s” center and to the “Dunkin’ Donut’s” corporate headquarters to let them KNOW that if you are going to have your name COVERING the vast majority of every square inch of this building you SHOULD at the very least have one of the BEST running “Dunkin’ Donut’s” outlets that exists!
Ms. Yisrael says
American’s fight back! Beginning 12/1/2017 to
1/1/2018 Pass the word!
Ex shift leader says
I’ve worked at the Garden City S.C. Dunkin for 3 years. Put up with a lot of crap. Manager lying to me. I worked a whole month of summer without a day off. I came in when no one else would. I worked so hard and it’s unappreciated. I recently got fired for the second time for no reason. They treat their employees badly. It’s under staffed. People quit left and right. I didn’t get the raise I deserved for shift lead. They made excuses and put down my performance on my shift. The crew members don’t listen to the shift leaders. Won’t help. The management in this place is horrible. The manager lies to get things done. Favoritism issues, to poor working employees. Can’t get anywhere unless your friends with someone high in charge. They take advantage of their employees. Don’t care for their employees well being. I felt more put down and under paid. It’s one of the busiest Dunkin’ Donuts in myrtle beach and there’s not enough people to run it. The whole management to this place is shady. I was wrongfully fired 2 times in 3 years. I was taken advantage of. Put on, on call on my days off just to force me to come to work. Made a co worker come to my house banging on my door 3 times in one day to force me to come in. worked more then 40 hours a week in the summer time, I was reliable,never late. A loyal employee and no appreciation for it. It has low low ratings because of how wrong it’s being run. Not even the right pay. You should take a look at the management at this location. It isn’t right.
Ms. Yisrael says
Pass the word!
12/1/2017 – 1/1/ 2018
Jeffrey meyers says
I love Dunkin, I have two cups of Large coffee everyday sometimes three. My Freinds always ask me why I love Dunkin so much? I explain each time to each person that it’s the best Coffee out there! I also wanted to share a photo of my Hand Carved Pumpkin that I did personally for Halloween… I thought that Dunkin corporate would like it…
Jeffrey n meyers
Barry Betz says
Your store at 1636 Central Avenue Colonie, New York 12205 is the most mis-managed store I have ever seen. Your manager, Jennifer, should be sent packing without hesitation! When I complained about orders not being correct, she didn’t care at all. No apology…no refund…no nothing! The coffee is old and burnt, the orders through the drive-thru are NEVER right, and the employees have poor attitudes. I don’t even order donuts anymore because they sit in the vestibule all night….very unsanitary! Jennifer said that if I didn’t like it to go to XXXXberland Farms right across the street since they recently opened. I did and I’m very glad I did. I paid $3.01 plus a $1.00 tip for a total of $4.01 for each cup of coffee at Dunkin. Now, I pay 99 cents plus 8 cents tax and no tip for a total of $1.07 for each cup of coffee at XXXXberland Farms! Plus, the coffee is ALWAYS right, the employees are nice and helpful, their employees have more than a 2nd grade education, the store is immaculate and the store is superbly managed. What a world of difference right across the street!! I know now why I seldom see any cars in Dunkins parking lot. I have shared my story about Jennifer at that Dunkin on social media. I was really, really surprised at the number of people who agreed with me and have since moved to XXXXberland Farms so she can take her attitude and shove it. Since no action is ever taken on complaints, we’re done with Dunkin forever and happy about that!! No response is necessary (not that there ever is one) because Dunkin is history!!
My daughter and her boyfriend works at location 11556 Busy Street in Chesterfield VA has management issues. The District Manager’s boyfriend is the Manager and her classmate is the Assist Manager. The three of them run the store very unprofessional. The Assistant Manager has been charged with assaulting a former employee during work hours and he called out another employee to fight during business hours. All communication is done via group chat and the Manager sent a text that including physical threats to another employee – my daughters boyfriend.
I, having no emotional connection with Dunkin, went to the store to defuse the situation when the Manager verbally attacked me. I called the police and will be pursuing this to the fullest. All 3 need to lose their jobs. This is absolutely no way to treat employees nor customers.
I could go on and on with examples of poor management but I will leave those comments for direct communication with Corporate Senior Management. I will NOT tolerate disrespect.
Ms. Yisrael says
Pass the word!
Shannon Horton says
I sent that before I was done. Anyway… they said to us “WE AINT GOT NO MANAGER AT NIGHT,I DONT KNOW WHO YOU TALKED TO BUT TYLER AINT NO MANAGER!” so disrespectful and ignorant to talk to customers that way. We dont come to this location for a reason! Pure ghetto! All the yelling and screaming Ebonics through out the restaurant like a bunch of wild animals makes me feel small and Uncomfortable! I will never come back to this location! If it wasn’t for the wonderful Dunkin Donuts on 8 mile and grandriver, I would NEVER come to any of the locations again BECAUSE of how outraged I am at the Redford Rats! They screwed up our ORDER in which we PAID FOR THEN offered to replace it over the phone and lastly put me and my husband THROUGH HE’LL and late for work with no REPLACEMENT, JUST A TERRIBLE START TO OUR MORNING! The crew needs to be wiped completely out and replaced with GOOD SOLID RESPECTFUL EMPLOYEES…NOT WILD APES! sorry if the truth hurts! Get it together DD CUSTOMERS are dropping like flies! Tim Horton wouldn’t have that nonsense!
Shannon Horton says
My husband and I are so irate this morning due to our HORRIBLE, UNPROFESSIONAL EXPERIENCE at the Dunkin Donuts in Redford Mi on Telegraph road!!! We came through to pick up a REPLACEMENT ORDER (which means last time our order was WRONG!!) and were treated like LIARS as they would not honor our REPLACEMENT ORDER! They laughed, snickered, yelled and spoke VERY rudely to us while cussing out the window telling us “NO! WE AINT GOT NO MANAGER HERE AT NIGHT,SO INDONT KNOW WHO YOI TALKED TO
why did you do away with the green tea.I go to Dunkin Donuts everyday for a Honey Bran Muffin and green tea now that you dropped the green tea I have to go to Tim Hortons for my tea then to DD for my muffin. Tim has green tea but not as good as your green tea. Please bring it back.
why was the dunkins downtown montreal closed?!?!?! where can I get dunkins did it move?
No such thing as a free coffee during free coffee day at the Denver, PA store. Apparently you have to tell them you want it according to the manager. Must have had way too many complaints because a coworker was automatically given hers about 30 mintutes later at drive through. Go to Wawa
Debbie Harp says
I haven’t eaten at a Dunkin Donuts in years but when I was told they had Strawberry Banana Smoothies I thought I would give them another try. So today 09/28/17 when I order one I am told they were discontinued!! Why??? I guess I won’t be going to Dunkin Donuts again. The smoothie was so good and healthier than a donut. Sorry that you have disappointed me again.
Karen Cote says
the Dunkin on Jackson Street Methun Mass is AWFUL…. When I order at the window and I say NO SUGAR >> I MEAN NO SUGAR !!!!!!!!!!!! Twice last week they put sugar in my coffee and today also… when I get to the window to pick up the coffee I always ask them you didn’t put sugar in and they said NO>>>> WELL THEY GAVE ME 2 COFFEE’S AGAIN WITH SUGAR. We are diabetics and on our way to work and too late to turn back.. Can’t they get the order right ? I am really getting sick of throwing out my coffee cause we can’t drink it!!!! Don’t they pay attention to the orders ? You need to get responsible people in that store . I am not the only one that complains about that Dunkin.. .they can never pay attention.
Thank you… Karen Cote
Ms. Yisrael says
We’re not gonna take it anymore!
12/1/2017 to 1/1/2018
Pass The Word!
Jazmine Frazier says
I have worked for dunkin donuts and exact year as of August 12th, 2016 and I recently got fired without clarify as to why that act had to be taken as such as of August 21st, 2016 I have been trying to reach out to corporate management and headquarters I even emailed and have yet to get a response back I need something to come back to me as soon as possible
latia williams says
I applied for job at Dunkin donuts in Camby, Indiana ,on Kentucky avenue by doing a quick app first, I met with manager whose name is Jen, didn’t seem to happy to see a African American applying there, set up a interview with her, went to interview on that Thursday at 1:30 pm, she seemed uncomfortable but told me what the job consists of, I told her my qualifications, and she said I met them and to do the complete app online, after interview I bought some food and talked to an employee who said she is glad I applied because they need people bad, I said great. it took 3 weeks for manager to send me email to fill out paperwork, no one ever answers phone, and when they did employees gave me run around about how she is not there, I called ten times literally, finally got in touch with her, and she stated she was about to send me email, and her voice always changes when I tell her my name when she asks. another week, and no email, after that week I called again and stated I still did not receive email. she said ok, I am going to send it, she sent it, I did paper work that same day and my background is clean, another week, no call for a start date, I called august 27,2017 and asked when can I start, and she told me were not hiring anymore. called back a hour later, changed my voice and asked were they hiring and she said yes. I waited a whole month for this job to get hired and not hired at the same time, after she said I was hired, WASTED TIME,and I see that there are no minorities working there. I WILL BE TALKING WITH MY LAWYER ABOUT THIS!!!
latia williams says
I TRULY BELEIVE THAT I DID NOT GET “HIRED” BECAUSE OF THE COLOR OF MY SKIN.
Just left dunkin donuts here in chicago south east side. Very bad experience.I ordered 1/2 dozen donuts. The Young lady at the register told me i must pay first, so i did. then she went to the next person in and took her order with me still waiting for my order.Then she went to the next person and so on.I asked her to refund my money.She said she couldn’t,for me to come back in the morning to get it. Had only a few dollars on me to treat my grand kids to donuts. This kind of treatment must stop.I am a disable senior can’t be making unnecessary trips like this.Such a disappointment for my grand kids,who was looking forward to this treat before going to the playground . i
Just came home from uniontown pa dunkin donuts. They never have very many donuts after 4 in the after. I called Tuesday night to make sure they would have enough glazed donuts for our senior center bus trip. went to pick them up tonight and was very disappointed. on Tuesday I was told over the phone that ems got 50 percent off order. so I ordered and the cashier came back to phone and said she could only take 5 dollars off of order. nothing was said about any orders over 10 dollars they could not give 50 pecent off till that point in conversation. then my husband contacted them this morning and Emily said we could run them thru as separate orders and she would let Brittany know. Brittany said they couldn’t do it that way all she could do was 5 off deal. So after being lied too twice from this dunkin donut im a little peeved. While I was there I asked about military discount and was told active duty got 50 and all others got 10. I consider that a slap in the face when ur loved one has served 23 years and retired. Why are the vets not as important to dunkin donuts as the active? At least krispy Kreme dosent discrimate between the two. Just so u know we will NOT be eating dunkin donuts at this home again. We were being nice to the seniors since we have to leave so early in the morning and dunkin donuts were scrooges.
Nicole Snyder says
I visited dunkin donuts store# 344417 in Cincinnati Ohio in Clifton on Martin Luther king I ordered a ham an chees sandwich an that s all I sead I wanted an that s all it sead on menu they added huney musterd it did not say it came with it I did not say I wanted it I tuck my sandwich up to counter the guy was realy mean an just acted like he hated his job I am PG he maed me very up site an realy hurt my feelings if I was you I would realy drive the extra mile to go to a different one or just grab somthing els he realy just started my day out very bad the rest of the people that worked there thought it was funny how I was treated it was in the morning an this guy was black with a beard I payed all most 20 dollars to just feed two people so I was all ready getting over charged an to just get mis treated an laght at is just crazy the guy tells me well the sandwich comes with it next time ask an tell them u don’t want it I read the menu how am I post to no it came on it they should of told me it came with huney musterd all’s I sead I wanted was ham an chees sandwich the guy was realy nasty to me trust me if I was you id diffently have break fest at a place that is friendly an puts u in a good mood these people are just wrong an very mean trust me THIS PLACE IS NO GOOD THE
WORKERS ARE VERY MEAN PEOPLE
Ms. Yisrael says
We’re not gonna take it anymore!
12/1/2017 to 1/1/2018
Pass The Word!
Mike Berton says
I need to have two rewards printed and can no longer do it from your website. I am not going to stay on the line for over 30 minutes no matter what time i call.You need improve your customer service.
Bridgeport Connecticut Dunkin Donuts you have to bring somebody out there to check out this Dunkin Donuts they give the customers the wrong food all the time they don’t care I seen other customers returning their stuff and they always argue with the customer we are paying customers you don’t have no right to be arguing with you at all and they know that gave me the wrong stuff that they don’t care if you want to keep the Dunkin Donuts reputation please go over there investigate this place Bridgeport Connecticut of borderline of Stratford
Robert Ehring says
I just wanted to state my feelings about the lousy service to the NYPD; I used to love buying Dunkin Donuts, but since you don’t feel that you can treat the officers with respect and serve them without incident I no longer will purchase your product and will make my business to let everyone I know of the deplorable treatment afforded the officers !!!!! You should have fired the employee that refused them service, he was making the policy for you company at that point since you wish to sidestep the issue !!!!
Ms. Yisrael says
National Boycott Launch
12/1/2017 to 1/1/2018
We’re not gonna take ot, anymore!
Pass The Word!
Mike Quigley says
I had such a bad experience at a Dunkin Donuts in Rochester, NH that I made a video of it and put it on You Tube. I waited 17 minutes for an order of Hash Browns that take 90 seconds to make. (Confirmed by a different store Dunkin Donuts Supervisor). Long story short, I did the DD Survey and was ignored as well. My video started to go Viral and is now Over 19,000 views. It is called: “My Dunkin Donuts Experience in Rochester, NH 7-17-2017” I strongly suggest you watch it. I told the Owner I would do another video to see if the service got better after a few weeks. It didn’t and I am ready to post That video in a few days. Come On! It is putting 6 small pc’s of Hash Browns in a toaster oven for 90 seconds and Pouring a cup of Iced Coffee! It is Not Rocket Science here!!!
Ms. Yisrael says
We’re not gonna take it anymore!
12/1/2017 to 1/1/2018
Pass The Word!
Winston Smith says
Refusing to serve NYPD offices is very disturbing and as a result I can no longer purchase your products. Also, I will make sure that all my family and friends know about this incident today:
Cheryl Patterson says
Thank you for posting this notification Officer Smith.
I too will be sure not to patronize this corporation.
Kathlene Lima says
While vacationing in ME on July 7, 2017, I left my DD Perks card at the drive through of one of the DD stores in Portland ME. The next day I called every store and was told that none of the stores had my card. I emailed the customer service office and received little to no satisfaction. I was told to call back Monday to have my card deactivated. The day after my return to Florida I realized three auto reloads for exactly $25 had been processed with my DD card. I’ve called, tried to escalate to management and have really gotten nowhere with this issue. I was told the only way to recoup my money is via a dispute with my bank, which I have initiated.
My big concern is that no one at DD is taking this seriously. One or more of your employees has stolen $25 directly from my checking account 3 times. This is fraud. I want to know what DD is doing to investigate these thieves who work for you. How will I be compensated? Have you any idea what I have gone through because of your dishonest employees?
Khadedra Dean says
I’ve been working for Dunkin Donuts since 2015 and I notice a lot of unfairness and prejudice behavior. Employees do not get treated well and are under appreciated. As an employee I’ve dealt with unprofessional management and working 8 or more hours without getting a break which is against labor laws in the state of Illinois. I do not have management experience but I do believe managers should treat their employees with respect and not be biased. I hope other people realize the inequality workers go through all because of someone’s skin color or cultural background.
Ann Cavitt says
I have been a 5 day/week customer at your Shea Blvd. and Scottsdale Rd. location in Scottsdale, AZ. for several years. It is obvious that neither a tip pool or tip credits are
utilized by this store, confirmed by the employees. According to Arizona state law, employees are allowed to receive and keep personal tips, which I give for service rendered.
Management interferes constantly by removing the tips, leaving me to personally tip the
employee, which leaves them vulnerable to the whims of management. If your company has
a policy against tipping, a sign should be posted in clear view of the customer in those states where the law allows company discretion. Since Arizona is not one of those states, you need to inform your management of the law allowing servers to keep their personal tips, and enforce this to avoid unwarranted disciplinary write-ups or firings.
Dunkins Crew Member says
Writing To You Guys About A Location I Was Working At In Atlanta Ga I’ve Only Been There 2 Months To Find Out That We Don’t Get Breaks. I’m 2 Months Pregnant And To Mind You We Are Scheduled To Be There 6am-2pm No break If We Ask For A Break He Says 15 Or Ask us If We Are Ready To Go. The Assistant Manager Or Hiring Manager Is Very Rude And Unkind Or Concerned About His Employees. One Of Our Team Leads Is 4 months Pregnant Buy The Assistant Manager, She Leave Weneva She’s Ready Or Tired Sits In The Office Wit Him While Were Workin Extremely Hard, Its Aqainst The Law To Not Allow Us To Break Especially When You’re workin At A 24 Hour Location. Most Of the Workers We Work Around Are Rude And Disrespectful Nobody says Excuse Me I Just Feel Like This Brookhaven Location 4040 Peachtree Atlanta Ga Needs To Be Investigated Please Im Begging !
Maria Escobar says
Dunkin Donut in the Pepper Tree Plaza in Margate, FL really needs a New Manager that spends more time at store overseeing the employees and training them better. The employees there are loud and get lots of orders wrong and the tables are always dirty and the Menu is the same O every day. Never nothing new and good. I wish they would put butter or margarine on the breads for the sandwiches so they not so dry. I think new Menu with better sandwiches are needed and fresher donuts. the Coffee is ok.. I am tired of the same O every time I go. And the donuts there are always old and cold. Donkin buys donuts from someone and brings them early morning and let them sit there all day in open cases and they get dry, hard, cold and old. How about steak sandwiches with onions, and French fries, and Carved Turkey Cheese and Mayo, and Sandwiches with lettuce and tomato. When I order a Chibata Sandwich with turkey slices and cheese I wish it had lettuce, tomato and mayo. Dunkin Donuts could sell more if better Menu and Donuts.
THE DUNKIN DOUGHNUTS IN NEW EGYPT NJ RT. 539 AND 537 IS THE WORST PLACE I HAVE EVER BEEN. I GO TO DUNKIN DOUGHT EVERYDAY ON MY WAY TO WORK AND THAT IS THE ONLY ONE THAT IS ON MY WAY. YOU WILL WAIT IN LINE FOR A LONG TIME WHEN THERE IS ONLY 1 CAR INFRONT OF YOU. THE COFFEE IS STRONG AND HAS BEEN SITTING FOR A LONG TIME I KNOW THIS BECAUSE I DRINK ABOUT 4 CUPS OF COFFEE A DAY AND I KNOW IT IS OLD THE EMPLOYEES THERE ARE REAL SLOW. TODAY I WAITED IN LINE WHILE AN EMPLOYEE WAS TALKING TO A CAR IN FRONT OF ME SHOWING PICTURES OF WHAT EVER ON THE CELL PHONE. WHEN I GOT MY COFFEE THEY FORGOT 1 DONUTS THAT I ORDER . THIS IS NOT THE FIRST TIME I HAD PROBLEMS WITH THIS PLACE. ABOUT 1 YEARS AGO AN EMPLOYEE DIDNT GIVE ME BACK MY BANK CARD AND CHARGED OVER 300.DOLLARS WOTH OF I TUNES WHEN I FOUND OUT THEY DIDNT CARE TO HELP ME OUT SO I COULD HAVE PRESSED CHARGES ON THAT EMPLOYEE.I WISH THERE WAS ANOTHER DUNKIN DOUGHNUTS ON 539 . AND THE PRICES ARE HIGHER THEN THE ONE IN BROWNS MILLS OR MOUNT HOLLY I DONT UNDERSTAND WHY.I HOPE SOMEONE IN CORPORATE READS THIS AND FIGUERS OUT WHAT TO DO WITH THAT STORE
tony walters says
To add more information. I was extremely happy to have a Dunkin Donuts customer service loyalty program person by the name of Diane. She was wonderful. She helped cancel the account, refunded my balance and took care of all extraneous details. It was greatly appreciated and Diane should be rewarded for her efforts and doing such a wonderful job especially on the 4th of July.
Thank you for such prompt service.
tony walters says
I live in Virginia and my Dunkin Donuts card has been hacked. It is currently being used in the Bronx, NY store #570. My card was attached to a credit card for auto reload and has been reloaded 3 times since June 30th. I called the store and the person said there were only workers there and no managers. I asked him (name sounded like Hax) to call the manager and have them call me. He said he didn’t have the manager’s phone number. Really? No way to contact a manager? If true, this is disgraceful. He said he couldn’t help. We have verified that the card was used in this store at 568 West 235th Street in the Bronx. We have also verified with the credit card company’s fraud department that the card has been used and reloaded.
Is this the best customer service that you can provide? Again disgraceful. We have unattached the credit card but need to know what to do about the dunkin card- We are hesitant to delete it in case it is needed by the police. And… yes, we will be notifying the police if our credit card company hasn’t done so already.
Shameful, shameful example of poor customer service. There isn’t even an emergency number on the call in line that could be used. So, thank you for such a wonderful holiday experience.
I am a former employee of Dunkin Donuts and would like to inform everyone about my experience working there. (Since I feel that nothing will be done to address the situation, I am choosing to leave my name and location anonymous with hopes that something may be done to prevent another incident such as mine from happening in the future.)
I live in south Jersey and recently worked for the Dunkin’ Donuts in my town. While I was only employed there a short amount of time (approximately 5 weeks,) I encountered numerous cases of workplace harassment.
The first case I would like to address:
Upon my second week of employment, I was told by the manager that she was supposed to fire me a week ago because I was still making mistakes. While I was making simple mistakes, due to the overwhelming work load and lack of help during my shift, I still feel it was wrong for a manager to tell an employee that she should have been fired a week ago, two weeks after starting a new job. I worked an early morning shift (6am -11am,) and was told that only one person is assigned per station. I would always work the coffee station by the drive-thru. It requires a lot of attentiveness and quickness to begin with, and I was told that asking for help is not permitted. Under these cirXXXXstances, small mistakes are bound to happen. Regardless of my mistakes, I made sure to go back and fix them. My mistakes would mostly consist of accidentally re-making a coffee I already made, due to being overwhelmed and not receiving any help.
I found her comment towards me, as well as telling me that I’m not allowed to ask for help at a busy station during a busy shift, to be completely unethical. Not only did her comment affect my feelings, it affected my work ethic. From the day that comment was made until the day I quit, I constantly stressed about my job potentially being at risk.
The second, and probably more sever, case of harassment I would like to address:
Upon my last week of employment, the manager was on a 3-day weekend vacation. While she was gone, the shift leaders were put in charge. My second to last shift I worked, I was working with one of the shift leaders. This woman (whose name I will also leave anonymous,) harassed me in front of the entire store. Again, I was working the coffee station by drive-thru, and she was handing out the orders and taking the customer’s money. As I handed her a coffee, I noticed she grabbed the cup by the top of it, squeezing it, allowing for coffee to pour out everywhere. Instead of taking ownership for her mishandling of the cup, she instead turns around to me and screams at me, claiming that I am not putting the lids on correctly. Since she screamed at me in front of the entire store, I was so traumatized that it brought me to tears, and I had to run to the bathroom so that nobody would see me crying. Within 2 minutes of being in the bathroom, this woman knocks on the door and screams at me, again, to get back to work. While I was in the bathroom, this woman calls the manager on me to report me for “burning her because I wasn’t putting the lids on the cups properly.” (Which I have previously stated was incorrect.)
**I want to point out too, that this woman has been arrested on sight at this Dunkin, and was charged with theft of another employee, two years prior to my hiring. For any further information on this, please email me at turtonbrittany at yahoo.com**
Upon getting back to work; however, the manager calls my cell phone, privately, to ask me what happened. She told me what the woman who reported me told her, and asked for my side of the story. After telling the manager my side, she did not believe me, and instead told me that “this is just the employee’s attitude, she yells at everyone, just ignore it, you’ll be fine.”
So, upon being told 2 weeks into my employment that I was supposed to be fired, I was also told to ignore a situation of workplace harassment. I find it highly unprofessional of the manager to make comments regarding someone’s employment status to their face, and I find it unprofessional and unethical for the same manager to tell me to ignore being harassed. Might I add, again, I was harassed by a felon. This woman stole from a store she is still allowed employment at, as well as treats other employees poorly. I am not the only employee who has had a complaint about her, but to told that there is nothing the manager can do to address the situation is very unprofessional and very unethical.
I quit the day after that shift. Never in all of my years of being employed (inside and outside of Dunkin’ Donuts) have I ever been treated so poorly. I was excited to work at this company, as I enjoy Dunkin’ Donuts coffee, and my excitement quickly turned to stress after only my first week there. My experience was poor, to say the least, and I am disgusted that managers are allowed to treat employees like this. I’m sure I am not the first person to report something like this happening, but I hope I can further prevent this by writing this complaint.
If anyone from corporate headquarters wishes to get back to me regarding my complaint, I can be reached at turtonbrittany at yahoo.com. If I receive an email, I will provide whoever with the information regarding the store number and location, my name, the other employee’s name (who I addressed as “this woman,”) with hopes that something may be done to further prevent a situation such as mine from happening to anyone who wishes to work there.
Thank you for your time and consideration. I hope to hear back from someone soon.
Wow this sounds exactly like the type of stuff that happens at our Dunkin here in Alabama. I know someone’s child who works at store #358766 and she is being treated terribly by the manager. Only 17, first job and it has been a really rough experience. There is a lot of petty behavior in the store that the manager allows and even gets involved in. This person has been taken off the schedule with out notice and the manager won’t answer their calls. This store actually allows another 17 year old to act as an assistant manager…meaning he has access to scheduling people and when he gets mad at a coworker he makes sure they dont get hours. I’m not sure how they get away with working minors they way they do and allowing them to have so much access to private information. If this was my kid I would be calling the EEOC.. in fact – I may suggest it to her! I hope SOMEONE is reading all of these.
Dan Langlois says
As a loyal customer for over 25yrs I’ve been going to dunkin EVERY day for over 25 yrs. the past couple times I’ve had a very unpleasant experience. First thing the other day through the drive through I ordered a blueberry muffin cut in half and toasted with butter, after driving away in noticed I got just the muffin so I turned around and went inside and let the employee know they messed up my order ( who happens to be the manager) she looked at it then proceeded to though back on the counter and yell at me that they didn’t mess up my order because it’s a damn muffin!!!! Wow what customer service. I run a 10 million dollar retail business myself and understand the hard ache it can be but really though the muffin back at me. The very next day my wife brings her grandmother there for a tea before she brings her to her grandfathers grave because it’s his birthday. When they get to the grave they smell something horrible so they thought it was bird poop on the head stone so they clean it off and move on. Once they get in the vehicle they smelt it even worse then they smelt the tea and realized it was coming from the tea it had spoiled creamer in it. So she went back to the Dunkin’ Donuts to let them know and they gave her a hard time about it. I would just like to add that I will NEVER EVER step foot in another Dunkin Donuts again! By the way it’s the one in Sabattus, maine 04280 Sabattus st location
Starbucks it is or Tim hourtons im sure with all the other people on here complaining that this will get nowhere but hopefully someone that matters will read it
Dan Langlois sorry for your experience. I was in Dunkin Donut at 26 Broad Street Merrimac,MA. Last Sunday Father’s Day 18 June 2017.I went to take a soda off the top shelve when the plastic rake and all the soda’s fell out of the cooler exploding as they are hitting the floor and going all over me and a bottle hitting my foot.My clothes are a mess.I didn’t know at first what was going on. Not one person asked me if I was alright.A girl was going by with a roll of paper towels and I asked her for towels she handed me one piece of a paper towel” are you kidding me” No one asked to help clean me up. My cloth shoes are ruined. When I headed to the manager she finally said Oh are u alright !!! After The manger went on social media and said I was lying they gave me some paper towels, well That Never happened I asked for some. I will never go into a Dunkins NEVER.
robin burnett says
I want to first say , i’ve been a loyal customer to Dunkin Donuts for 20 years. I recently in the last 2 months have been really disappointed in the Armistice Blvd. location. I’ve been going there for the last 3 years. The new manager , i read her tag is Jenn , she is horrible at her job , she repremands the employee’s in front of customers. i’ve also witnessed her speaking to other employee’s about other employee’s , while the employee is right there waiting on customers. She’s been disrespectful and personally i don’t know why she is still in charge over there. The last manager was Daniela and i’ve never had any issues while she was in charge , she was professional on the job. If this woman named Jenn is representing Dunkin Donuts it doesn’t show your company in a good light, because greeting people with black rotted and missing teeth, should not be the face of Dunkin Donuts. I look forward to hearing from you on this matter. thank you, robin burnett
Carmen Young says
I am very disappointed with the Dunkin Donuts in Westchester IL. this is the address 11204 31st St, Westchester, IL 60154. They are all rude to their customers even the manager!! Every time I go there I NEVER get a receipt or a thank you!! I was there the other day and order a hot sandwich and I bit into it and it was cold so I threw it out and waste my money!! I called the manager of the Westchester location…and it took forever to get her on the phone and the girl who answered the phone was nasty to me as well. The manager said sorry and gave me a credit now I went in there today and got my credit and I got the sandwich and it still wasn’t hot it was way too warm almost cold. So I will NEVER be at that location EVER again!!! The Westchester location needs to be SHUT DOWN!!! They need workers who are not kids they need adults working here 25 years and older cause clearly anyone younger than that can’t handle a real job and real responsibilities!!!
To whom it may concern
i have been a customer for more than 22 years and my brother who introduced me to Dunking donuts, been a customer over 30 years. on March 7,last week around 11;30 am we went to the one 9404A Reisterstown in Baltimore address to get our coffee as usually we do. we know every one in your three locations. a heavy set and 2 skinny gentlemen were serving customers and as we walked into the room to order what we need, these guys talking in Indian language and laughing without stop looking at me and my brother even they didn’t want serve us.please let the manager check that day camera. to prove me wrong. In this competitive business market share, you put some retarded individuals even they don’t speak English well and laughing at people might hurt you in a long run. loosing your long time loyal customers that easy will open opportunity for your likes. i dont ask any special treatment or i ma not typical or special customer, but to be disrespected by your employees, really it is digging your business grave. we never complain when they mess up our orders a million times because we love DD. but please keep eyes and say some to those men who was working on that in that shift.
As me and my bestfriend were in our local dunkin donuts it was during closing time actually, and we had ask because it was Valentine’s Day to be exact at your Georgia store what happens to all the donuts because there were over a 100 left they said they have to throw them away. We ask why not give them to homeless shelters?! Their response was we can’t CORPORATE doesn’t allow them to even take them but before they even said that when they had suggested to give to local homeless shelters Dunkins response was that doesn’t sale or make them money well foremost for that being said myself and others can take our money elsewhere that does support our communities did you know you doing that giving to the needy gives your company more support and makes you look better I mean seriously what has gotten into you Dunkin?
concerened customer says
why DD is still charging 7% sales tax while other stores are charging the new 6.875% in New Jersey, thinking this is an overlook or maybe not, whats the answer ??? I am sure it adds up to quite a lot in one day, but really not enough for customers to realize the difference!!
Christine easton says
So as a dunk in donuts employee in Lawrence,ma for the past year I was just curious because I can not reach a district manager or corporate but no one in my store has received any tips in the past month the manager collects them and brings them home to separate,,, I know by law she shouldn’t be touching our tips but I’d like a response as to why this is happening and when we will receive our tips that we work very hard for ,, is there any one who can do something in this company!
Jennifer Bourdon says
On 11/12/2016, I purchased a $ 10 gift card at a Fairhaven, MA location near 7 Eleven and Tropical Smoothie Cafe. Though this card is registered, I went to merge it with two older unused cards to combine the perks points. The website maintains the said balance, as it should still be on there. I went to use that very card and there is no balance whatsoever. I called the umber on the card and there is apparently no balance according to them, either. I do not understand how I could go from one extreme to the next and lose out on the money quite literally overnight. I could have and still should have the money no matter what. Another issue happened on 11/14/2016. I was giving my usual order at the same Fairhaven location, and as I was about to finish,one of the female workers was dusting and she rudely interrupted by talking for me.and finished giving my order.I truly should have cussed her out. However, I managed to bite my tongue over it.
I’m on the phone with your customer service since 7:08 am and I was told I had a 2 minute wait and it is now 7:48 am and no one has picked up yet. This is not customer service! I’m appalled and frustrated. I am a mobile app user , a loyal customer and this is not the way to do business. Someone added $80 to my card yesterday and stole my balance + $80. I had to cancel my credit card and have a new card reissued. This just adds to my frustration.
Michelle Prescott says
I am so delighted to see that you brought your best selling breakfast sandwich back, the Sweet Black Pepper Bacon Sandwich! There is simply nothing out there that compares to this sandwich so I was so dismayed when you stopped serving it. Frankly, it’s the only reason that I started dining at Dunkin Donuts (although I have friends who swear by DD coffee). I recently learned that this is a seasonal sandwich. I have just one question . . . WHY?! I’m sure that your sales increase exponentially when the SBPB Sandwich is “in season”. You should definitely consider adding it to the regular menu. Thanks!
Un happy Veteran says
I go to this dunkin donuts in olsmar on tampa road in oldsmar fl. every day of the week for my wifes coffee not one day but every day. Due to the line being wrapped around the corner for drive-thru. An verbal altercation took place between me and another guest he said he has a gun will use it then another guess tells the manager andrea to call the police. she does and they come so she issues me a trespassing warrant saying that I made others feel unsafe yet I was the one who was being threatened by a man with a gun. like I asked the officer when he arrive if he was so threatened why did he not stay and doXXXXent in the report. This is how Andrea and Dunkin Donuts in oldsmar treats its guest. Maybe I should have went to a place that gives free coffee to veterans on veterans day and this would have never took place. Thank you Andrea for making me feel like I do not matter to your Donkin Donuts by continually saying I made guess feel threatened when a man told me he had a gun an was not afraid to use it,
Lee S.Santos says
suggestion!…if a customer walks in wanting just a coffee,why not have any employee say…ANYONE HERE JUST FOR COFFEE!!..that would take care of the long lines and people would be happier..thank you
Lee S.Santos says
any plans to open Dunking Donuts along the I95 corridor in the southern states?..thank you
Donna Chase says
I can’t even begin to explain how devastated I am after my visit to the Dunkin Donuts on Western Blvd in Jacksonville, NC this morning. When trying to receive the coffee I ordered in the way I ordered it, I was verbally assaulted and majorly disrespected by an employee and his Shift Leader. Fortunately, the new Operations Manager, as of a week ago, was present and he has promised me he will make sure it never happens again….we shall see. In the meantime, I was flipped off, told to go f-myself and also to suck a duck, hand gestures included, by that Shift Leader, Ariel after her employee, Joseph, was rude telling me he didn’t make my drink wrong and he didn’t think I needed another one. I never said he made it wrong, I simply stated it didn’t taste right and would like it remade. All of these insults took place in front of several other employees and many more customers. I am so beside myself it isn’t even funny. I will be reaching out to the owner of this franchise and to the corporate office of Dunkin Donuts as well. I will NOT be spending my hard earned money at this location again until I reach some kind of resolution on this matter, if then even. Thought my friends would like to know who not to get your coffee from in this town in case you were wondering!
Bethanie Shepherd says
There is no way a DD employee flipped you off and told you to go f@#k a duck.Get real.Must want something for free
They talk that way all the time to me.
The argument always starts the same way.
I pull up to (barely working) speaker to order my one item.
I ask for in extra simple terms, very slowly and clearly a large coffee with 7 creams and 11 sugars.
The response is always the same, HOT OR ICE..No matter how I answer they try to hand me an iced coffee anyway. I say I did not order an iced coffee and they get all kinds of rude and arrogant about it.
I have come to the point that when they ask HOT OR ICE I simply repeat my order and emphasize COFFEE a bit clearer for them, I say I want a large COFFEE with 7 creams and 11 sugars. this is still not good enough and they will ask again HOT OR ICE.
They will just NOT MAKE me a coffee unless I say the magic word (HOT). They will argue, call you names including ni**er (and I am white) and not serve you at all if you get upset by this.
HEY DUNKINS LISTEN UP.
Coffee and iced coffee are different drinks altogether and are separate on the menu.
If I want iced coffee I will ask for iced coffee ok, please stop harrassing me ofer ice(especially at 6 AM when i want my morning coffee HOT.
The kicker.. After they try to hand me an iced coffee and I refuse and ask for hot coffee and they get all mad, remember this. I ordered at the speaker and paid up front at window. I was charge for an iced coffee which is more expensive than hot coffee. When they fix my coffee, they never give me the change for the price difference.
Can you say bait and switch..
I live in Lynn Ma but am on the road all over the place. This problem occurs at every store I have been to. I finally had enough after a horrible experience at the store on the rotary coming from rt 1 in Lynn. I contacted DD via their link on receipt and left negative review. I got an email back saying was forwarded to local manager. days later I got a basic form email addresses to “Guest” even though my name was on the complaint and the first email from higher up was addressed to me. I replied about my experience and stated that I will no longer visit ANY DD or buy their coffee for home unless this employee was fired. (name calling, swearing at me, hanging out the window to yell swears at me as i drove away). I also sent coop to the higher up guy that contacted me first. I was told that he would be going down there to retrain the whole store. I asked if she (Dottie) would be fired because I never want to see her again and cannot be a customer there if that means I have to see her again. I was told that Dottie keeps her job and he doesnt care where I but my coffee..
So be it..I stopped going to all DD except the one where I know an employee and she knows my coffee. Well I peeled the ticket on the cup and it says I get large coffee for a buck.. Well today I decided to use that coupon at the store on rt 1 and get a cheap cup.. Can you guess what happened..? Same old argument of whether I want ice or not. I did not give in, I will not say the magic word(HOT) I just kept repeating large coffee with 7 creams and 11 sugars NOTHING ELSE. They would not take the order unless and until I said the word HOT. It was clear what I wanted and that I did not want ice.. But now I am told they will not server me at all because i will not say the magic word.. This is ridiculous!!
Look at menu, coffee and iced coffee are separate and priced differently.
So why do I need to specify.
Coffee cream sugar..tough order right..
Giant picture of a cup of coffee saying “this is coffee” I don’t see any damn ice in it.
COFFEE AND ICED COFFEE ARE 2 COMPLETELY DIFFERENT DRINKS YOU STUPID IGNORANT F**KS!
If I want iced coffee I will ask for it. If I just order coffee with cream and sugar, please stop trying to push the damn ice and just make my damn coffee OK.
Wont happen again because I will NEVER go to ANY DD again.
I get at least 5 large cups per day at about $2.40 per cup plus 60 cent tip.
That is $15 PER DAY.. every day.
I also but 5 lbs per month to make at home at $7.99 per lb thats another $40 per month
So lets add it up 365 x 15 = $5745 per year plus 7.99 x 5 lbs per month x 12 months = $480.. $5745 + $480= OVER $6000 per year for coffee!!
NOT ANY MORE..YOU LOSE..
keep your iced coffee and I will keep my $6000 how does that sound you stupid arrogant f**ks?
Coffee, cream, sugar..tough order for a coffee shop right…DUH
Tiffanie Bowman says
This is the second day in a row that I had to spend 15 mins in the drive thru with no service. Yesterday I was at the drive thru for 15 mins and the manager ended up not ringing up my order and giving it to my children for free, today 8/21 again I was in the drive through after 15 mins a rude man doesn’t have what is wanted and then gives an attitude, I went into the store to obtain the district managers info there is all of 2 people in the store everyone is looking around not assisting, the manager finally comes I tell her to give me the districts managers name and number and she is just standing there refusing to give me the information, at this point I am completely infuriated and the rest of the staff is just standing there, then a woman who decided to stop cleaning to assist in now giving me the district managers contact proceeded told the manager why are you even bothering she can google it. The manager has no control over the store or the rude disgusting employees that work at this location. I will not be returning until the managers are managers. Rude and disgusting place of service!!!!!!!
Darlene Thomas says
I am disappointed I have a coupon for a dozen donuts to celebrate 50 years of service.. I went to the store In Pottsville on Claude A Lord Blvd. and was turned away.. wow on the coupon it says all stores.. I have been going to Dunkin Donuts for many years.. I think I am going to find another coffee shop.. I think you should make it clear on the coupons that all stores do not honor this … take a chance go to the store and if you get turned away> they don’t honor it.. good luck .. Sad to stop going to the Local donut shop..
DD crewmember says
Ive been working for DD for over five years now, was even made shift leader about three years ago. I’ve worked overnights at least three years. I make the same amount of money as an entry level worker, in the time I’ve worked here the company has given me two raises, totalling fifty cents. It took an act of congress to get two more dollars for a raise. My managers have put me in for raises at least three times now and I haven’t gotten a single one. The DM told me I needed to prove I deserved one even though I show up to work on time every night, have called out three times total in the years I’ve worked here, and have been working here longer then she’s held her position. I have fit my life around this job and have literally nothing to show for it in return.
I am appalled by a recent series of events that took place at the Dunkin Donuts in Lanoka Harbor, NJ. My daughter worked there a few years ago during the summer in high school and recently returned. She worked at Dunkin for the past couple of months after returning from college, as she needed a job for the summer. The owner’s daughter re-hired her, and at the time of being re-hired, she informed the daughter that she’d need a couple weeks off at the end of July for a family vacation. My daughter was told that it was no problem and that she would just need to remind the owner a couple weeks before she left so that the owner could adjust the schedule. My daughter reminded the owner this past Friday, July 8th. When my daughter mentioned this to the woman, she began to threaten my daughter, telling her that if she goes on vacation and returns to find that she is job-less, not to be surprised because it’s all her fault. She also threatened to hire new people to replace her. At this point, the owner (still screaming), brings my daughter into her back office, nearly throws a calendar at my daughter, and demands that she points out exactly where on the calendar my daughter needed off. As my daughter tells her, the owner proceeds to mark my daughter down on the calendar as “XXXXXX.” I am infuriated. That is not the name I gave my daughter, she does not deserve to be mistreated this way. My daughter has low self esteem issues as it is, I do not appreciate this owner bullying her. My daughter came home so shaken up by the event. She has never missed a day of work, she came in last minute when the owner needed her, and was never late to her 6am shifts. She’s a hardworking college student who turned to Dunkin to make a few dollars during the summer, this is not her career. It’s simply a steppingstone. Two days after this event, my daughter was scheduled to work a 6am shift. However, after my husband and I had heard of this abuse, we advised our daughter not to go into work any longer. After my daughter didn’t show up for her 6am shift on Sunday, the owner called her and left her a very rude voicemail, telling her not to come in anymore because she doesn’t need her. I cannot even begin to understand what makes this owner think that she can be treating her employees the way she does. My daughter is not the only person who has had issues with this woman. There have been uncountable instances of this woman going around and mocking her crew, calling many of her employees “retards”. The things this owner says and does are extremely uncalled for and extremely unprofessional. I understand that her numbers may be good and that she may be running a thriving business, but this cannot go unnoticed. This woman deserves more than just a slap on the wrist for abusing her employees this way. To be honest, it doesn’t bother me that my daughter won’t have a job when she gets back; it’s the fact that this woman is such a bully.
I recently experienced harassment at the Dunkin Donuts in Lanoka Harbor, NJ. I worked there a few years ago during the summer, as it was just a summer job in high school. The owner, Maria Simas, always acted rudely and unprofessionally towards her staff, but it was nothing compared to how she has recently treated her employees. When I came home from college in May, I reached out to Dunkin for re-employment. The owner’s daughter, Stephanie Grasso, re-hired me and as she did, I informed her that I would need a couple weeks off at the end of July/beginning of August for a family vacation. She said it was no problem, just to remind her mother as the time came closer so that she could adjust the schedule. This past Friday, July 8th, I reminded Maria that I would soon be needing a couple weeks off. She freaked out on me, threatening me that if I “get back and don’t have a job, don’t be surprised, it’s your fault.” Then she proceeded to bring me into her back office, still screaming at me, and ripped a calendar off her desk, nearly throws it at me, and demands that I point out exactly where on the calendar that I need off. She had other names written on the calendar, but rather than writing “Renee”, she proceeded to mark me on the calendar as “XXXXXX”. I am not the only person that she’s done these kinds of things to. She goes around calling her employees “retard” extremely loudly. However, she conveniently only does so when there aren’t any customers in the lobby. Recently one of the managers from our store left for a better job at TD Bank, and when she informed Maria that she was putting in her 2-week-notice, Maria freaked out on her, called her a “C***”, and proceeded to threaten her that she was going to go to TD Bank and tell them terrible things about that girl, that she was going to sabotage her new job. I’m also writing this email on behalf of a coworker, Austin, who experienced similar occurrences with Maria. Austin is gay and suffers from anxiety, and Maria not only made slurs against his sexual orientation, but yelled at him so hard he began to cry and had to leave. The actions of this woman, as a boss and a business owner, are extremely uncalled for and very unprofessional. Many people, now and in the past, have been personally victimized by this woman and it needs to come to an end.
I have worked for Dunkin Dounts the last 4 months tops i have inly missed one day due to my babysitter cancelling on me.. Wellthe other day my babysitter cancelled on me do to something popping up well told my manager that i want going to make it in to work.. Well next thing i know my mom is calling me and asking me so i no longer work there i told her no i called out for the day.. Well text my manager and asked her so i no longer work there she said no i did not know i was fired until my mother said something when she called up there looking for me cause my phone was dead say the time… I asked my manager if she fired me do to me being a single parent and my babysitter canceling on me she said yep.. The crazy part is she has an employee who has at least missed 15 days within the ladt month in a half and still has her job. The store is not clean they change dates and not the meat out there is mold in ice bins the coolata machine… She is what they call poor management she fired another employee for asking for day shifts and just had a baby nnotto long before that. Customers complain about her all the time but i will be on the phone with corparate before long… This Dunkin donuts is in vero beach fl
A severly pissed off customer says
I worked for an Dunkin Donuts for a couple years now. The first one was up in NH and it was without a doubt one of the best jobs I have ever had. I moved out to Columbia MO and I can not be more upset with my job. My franchisee decided to threaten me and then fire me because a former employee came in and lied about me on a day that I was working. I have called the dunkin brands to report it and nothing has been done. I am still close to the manager there and have asked him many times if I can have the paper with all my bank account information back. It turns out that our franchisee has been taking all of my personal information out of the store with him and refuses to hand it over to me or the manager. I have also tried to report this and they noted it and told me they were going to give the information to someone that can help but then nothing was done. So now, my social security number, my license and all my bank account information is god only know where just floating around. The place is a complete disaster, they serve expired food and when stuff is dropped on the floor (Ie cups; spoons; lids, they rinse it off and then reuse it.) I am completely disgusted by not only this franchise but the lack of support and help from dunkin brands.
Donuts & Bagels · Ithaca, NY
1. I want something cold and tasty without a lot of sugar 2. The bathroom here is disgusting.
i was just verbally assaulted by one of your dunkin employees at 830 pm and i am sure you will see what i am talking about when you review your camera footage from the store at 1346 greenwich ave warwick ri if your employees cant be told to (not make a muffin) because they made someone else,s order before completing a order without swearing (being called a a-hole and many other thing do you think they should be working in that field the gas station manager has also been emailed so the footage of your employee cant just disappear understand that this wont just be let go he was very unprofessional and needs to be dealt with for his actions and after you review the footage where he states that your company wont do sh*t to him and continues his rant as we let the store
Lethia Mcgee says
I went into the Dunkin’ Donuts store to purchase some regular glazed donuts. The associate told me they didn’t have no more. I then asked if there was going to make any more and the associates replied, no not right now. So I tried to purchase munchkins for my children and they didn’t have thoses either. Why have a Dunkin’ Donuts when there are no doughnuts to purchase? This is not the first time this has happened. The first and second time I overlooked it, now I am very upset and will be sending this complaint to the corporate office.
jonah pring says
my family was searching for IRS W-2 earlier today and encountered a company that hosts 6 million forms . If people have been needing IRS W-2 also , here’s a
Wiley Smith says
I have been a loyal customer for quite some time to the store in Fernandina Beach Fl.
The management there was the best. The man was friendly, he treated his customers with care,respect,poliet,professional.
This weekend I go there at 6:00 am and there not open. The employees are so unorganized it was a shame the customers done without until the crew could get it together, (wake up)
I noticed I did not see the manager only known to me a Chris. I don’t know what happened ed or where he is but we need him back. One of the guys there is covered with tattoos and jewelry is not what we want to see frankly. If upper management cares about the customers we want Chris back a d soon or your not going to have repeat customers. If you would care to hear about it ,please contact me.
Donna Dickerman says
I drove into DD (30 Commercial Street, Foxboro, MA) for the second time in 3 wks or so. The menu board was still not lit so you couldn’t read anything. I asked for cookies, no cookies. I asked for muffins and asked if they had skim milk (some shops used to have it). No skim milk except for coffee. Not a satisfied customer who will frequent that location in the future.
Ray Frisbie says
I am appalled that you are open and make your employees work on Easter Sunday . I am in ct. Wethersfield .Awful
I work in the pine bush New York store… I have been on the floor and waiting on customers about a week. The manager of the store is giving me one day a week … When applied for full time. The manager is about my age in late 30s early 40s.. And hangs out with the kids … Not work hangs out with them . Today the manager left for a few hours and there were off duty employees climbing in the drive thru window .. And much rudeness with the customers . Many customer complaints … These are her full time workers Abd friends . I have managed in businesses most of my working career and have never seen anything like this. It was a disgrace . Breaks are given the last hour of our work shift. If I was getting my hours cut because I’m the newest employee … I could understand …. But for the rudeness and the behavior such as climbing threw the drive threw window and your not even working? Because these are the managers pals? This is why dunkin can’t keep help. I work my tail off… To do the best I can do … And the manager had the nerve after only a week on the floor telling me I’m to slow?i have honestly never seen anything like this. Perhaps someone besides the manager should be watching the cameras then you would see what I and several others, customers and co workers saw and it’s disgraceful . This is why I can’t get hours ? For this behavior and the rudeness in the workplace . After only a week she’s trying to get rid of me cause I don’t do the horrible things her pal workers do … Such as climbing threw the dunkin drive thru? Someone other then the ~manager~ should be watching . Your truly Jana Dubois … Pine Bush dunkin … New York
I worked for 1 week at Dunkin Donuts in Indiana, the managers are so rude to me…They pick and choose their favorites on who they hire. I only worked there for a week because I was testing their limits on who they choose as their favorite. I got fired for a no call no show but another girl that worked there that has been working their and didn’t show up for 2 days doing the same thing I did, didn’t get a warning or nothing. When I walked in to order something for lunch the next day, they told I was fired without giving me a chance. They were talking about how the school I go too, is bad and that she doesn’t hire kids that go to that school. She has 2 kids that go to that school but they can work their as long as they want. I have been trying to contact someone because it is discrimination and I will fight for this job and her career to be over.
I am very dissatisfied with Dunkin Donuts! I have gone to a lot of DD and 6 out of 10 customer service is so bad.I have gone to store #352318 and I received the worst service in this one and because of this girl that is being polite to even say girl that is how mad I am. Her name is Keynu B.and she really needs to be retrained.I just want you to know I am done with giving DD chance after chance .I go to your businesses because its covenant and I enjoy the coffee but why should I pay to be disrespected.I am a manager at one of the best known companies we are always known for our customer service and I can tell you this we do not put up with this disrespect. Word of mouth goes a long way.You have lost a customer for good and I am sure there will be more like me to follow
ex employee says
I recently have been terminated from the North St,. Bennington vt store. My problem is that i had a disagreement with the asst. manager and they choose to terminate me, where the previous week another employee threatened to punch another employee in the face. Of couarse the asst manager basic told him not to do it again and everything was kept hush hush. As far as im concerned they both should be terminated. Them you have the manager of the store flirting with women who work there.
Lincoln and heather says
Do not work for Dunkin donuts in 63rd and Cass Avenue Westmont Illinois 60559. They are unfair to their employees. They have no empathy towards their personnel. I had a girlfriend very ill, very ill an aunt ill. I had to take off and take my girl to th ER several times in a months period. Brought in notes. Morning manager was nasty to me and my fiancé. I finally had to quit my job as I was calling off to take my ill girlfriend to the hospital. I go to get my W2’s she will not give myself or my fiancé our W2’s. Giving us the run around. Told me they were in the mail on January 31, 2016. They are coming from westmont. Should have got the February 1,2016. Still nothing. Went back to her manager, Klelly, Now she says they were mailed from Oak Park? Then she tells me I will have to pay for them, if they were lost. She also told all the employees not to speak to us or they will be reprimanded! Why is she holding my W2’s? I can’t help it that I have sick people in my family, very ill. She also took several months to give us our tips?! Wow I guess the saying goes managers and alike do have the upper hand. So I need my return just as well as she does. I called corporate office talked to Brittany. Basically she said she could do nothing? Is she serious!!!! That Dunkin donuts on Cass and 63rd. In westmont has my w2’s in their data base. Who can help me? Mr. Travis CEO mr. Paul Carbone CFO, and also Paul E.
Twohig, can you please help us out. You can reply to this email. But, I’m sure you never read these posts. I believe undercover boss needs to go to this store.. Ceo’s ofDunkin donuts you would never put up with this kind of nonsense if it involved your family. Why should I have to do all this, and besides have to call the IRS, on this store. I just want what belongs to me. Please help me. Lincoln and Heather 2 emoloyees being treated with disrespect. Please get me my W2’s’. She doesn’t have to pay for hers. I know mine or my girls were not lost. She us a nasty person, 6 a.m manager Kelly is her name!!!! I hope she knows she’s ismaking the owners store look bad…I can only call the IRS….or can the CEO’s help me. I am also sending a letter to corporate confidential. As you cannot talk to anyone in customer service who can help me. As I was told they are privately owned. The turn over in this store is unbelievable. Owner at 63rd and Cass Avenue Westmont Il. 60559 please do yourself a favor and send this manager to school. She is very immature and vindictive and does not have any empathy. Please help me! Lincoln Garcia
Lincoln and heather says
MOHAMMAd owner of DD in westmont ill on Cass. Is anyone going to go to bat for me? I want my w2’s for 2015. Before my girl got ill, and my Aunt who had an incurable disease, I was great as apple pie! Even told to take classes for shift leader? I did not ask for my fiancé or my Aunt to get ill. No one asks for that. Now because I quit I’m being treated unfairly by Kelly manager. Mohammad owner of DD do you tolerate this kind of business in your establishment? Kelly even has the rest of the employees being nasty. People are that shallow! You were sent an email from corporate. Did you see the email about my W2’s and Heathers, that Kelly is HOLDING. Kelly manager, is not giving them to Heather or I. I was assured by Brittany corporate office of DD. the email was going to you… Mohammad owner of Dunkin donuts at 63rd and Cass in Westmont Illinois . Also Kelly has the employees, that work with her. Running in the parking area back in to the store to let her know I am coming. Seems she is having problems of her own, why take it out on me. I show her respect. Mohammad, please tell Kelly to give me my W2’s and stop saying she mailed them. Her story has changed three times. Please help me! I need to pay medical bills.,..
Lincoln and Heather formally of DD at 63rd and Cass Avenue. Mohammad please talk to her. I hope you read these posts.. I am going to call corporate again.
Marcia Kittredge says
I am sending this email to your corporate office. To report unsatisfactory service at store #345142 in bklyn ny. I ordered 2 different donuts and asked for the last blueberry muffin. When I returned home I didn’t check. But early in the morning my mom checked and notified me about the error. It seems to me you already have several complaints similar to mine, that your employees DO NOT UNDERSTAND ENGLISH WELL ENOUGH. To serve the best quality services to your customers. I would like to be restituted and have have the muffin I ordered. I do not have funds for these errors, due to I’m on ss disability. Thank you for your attention in this matter. Thank you, Marcia Kittredge
I recently went to the Dunking Donuts on the campus of New Jersey City University. In my 3 visits I repeatedly watched the ad on their TV screen in the dunking Donuts promote the $1.99 latte until 2-6. I have my receipt if you would like to see it with the time stamp of 5:17 pm. They refused to give me this price because the college runs the DD. I believe that is false advertisement to have the add being promoted (which I also took a picture of and could email it to you as well). Please email me back to explain why I paid full price for my latte. I am very upset. I go to DD many times a week and love my app. I hope this doesn’t ruin my opinion of DD.
Denis Kramer says
PLEASE BE AS KIND AS TO FORWARD THIS TO YOUR OPERATIONS OR MAINTENANCE DEPARTMENT
Att: Operations Department
Dear Sirs and Madams,
To whom it may concern
Through this letter, our company Black Velvet Seal Coating and Paving extends its warmest greetings.
We are a leading company in the state of New York, situated in Glens Falls in the field of high quality and value seal coating and paving and we have been in business as of 1992. With a solid reputation of excellence and service.
Our service include yet not limited to:
Driveways and parking lots
Commercial and residential
Developments and subdivisions
Removal and replacements
Hot crack filing
Since your company has an outstanding reputation we wish to establish business links offering our services. We have the certifications as well as highly trained personnel in the implementation of our services.
If you want to count on our services please contact us by phone or by email, we will be happy to serve you and answer all your questions.
Kindly note: Free quotes always given. Workmanship is guaranteed.
Orders placed now until end March 2016 will receive a 10% discount
We do the whole of USA
Black Velvet Seal Coating and Paving
Telephone: 518 210 XXXXX
concerns about finding out You have a Store that the late night worker is using the restroom to smoke meth and I Know you have 2 employees working that that are Pregnant location of store Marion County Indiana between southport road and county line must be stoped
Susanne Carrasquillo says
I would appreciate someone to call me on my cell phone. I’m trying to make a complaint about one of my DD perks free beverage. It seems Dunkin Donuts support is sooo busy that your on the phone forever. Tried calling corporate and got passed on to another department and you honestly expect me to stay on the phone 30 minutes or longer and then no one gets on.
My cell phone is 347-891-XXXXX
If I’m entitled to a free beverage any size why did that employee tell only coffee not a Capp
Jan Vanhogezand says
On Dec 4th I went through the drive throw store. #341396 ordered a cup of coffee and asked the girl who really could not speak or understand English very well to add 15 dollars on my dunkin app. I repeated twice 15, I repeated to her one five because I knew her English was bad. She couldn’t understand so she called another fellow who must have been her manager over. They then handed me my card back and had added 50. I explained to the fellow I wanted only 15. He said she heard 50. I then called Alex, since I was given his number. He wasn’t any help. My feeling is this why have someone on the window if they can’t speak and understand English? I’m sure she’s a hard worker, but why I ask the window. I use my app all the time. So disgusted with this, not to mention, the slip had no survey code. What’s with that? I can send the slip to you if you want, never seen this before. This is why I took the time to write.
Benjamin D says
I live in upstate NY and since 10/1/15 my DDPerks account has been hacked and mysterious charges from Forrest Hills Queens have started appearing and also have been using my free beverages. I have called 6 different times and waited over 2 hours each time waiting to speak to someone. Your customer service is the worst in the entire country and I think the “high volume” of calls is bull and you really do not want to talk to anyone nor help them. I also think you should hire people who know how to speak English or make the use of “Hooked on Phonics” a condition of employment.
William Felter & Mary-Ann Kuczynski says
My husband and I went to the dunkin donuts in Greenville NY we ordered 2 jelly donuts a latte and a cappacino.The donuts were stale and we were given a hard time getting our money back they wanted a receipt even though we purchased the donuts 2 minutes before.They had no idea how to make a cappacino my cup had a quarter coffee and 3 quarter froth.The young employee said I have no control the machine makes it.He said that’s the way cappacino is made. I have been drinking Dunking Donuts coffee for years. He remade the cappacino.The worse then the first.The manager never said sorry could care less that we were upset..Greenville dunking donuts in NY is the worst.The staff needs to be retrained.
I love the Yorktown Center in Lombard, IL Dunkin Donuts owner! She is so super nice and now knows my coffee order. Also- I love the new app! I was skeptical at first because I am an old school card loving person- but the app is so easy and it’s great that people can send me gift cards right to my phone. Love Dunkin!
candace wilsie says
I went to a dunkin donuts in Salem mass it was the worst experience I had to wait over ten mins nutes for my coffee and the staff were just talking there was no body else waiting . I thought that was the worst service ever they didn’t even apoligize
Had an absolutely horrifying experience this morning while visiting my local Dunkin Donuts Jonestown Rd. Harrisburg PA. Not only did I wait longer then any person should for my latte but when I ask to speack with a manager I get a rude unpleasant woman who was beyond belief ignorant. When I ask her name she literally walked away? I had to ask another employee. Chate James. How is this allowed to continue?
I have tried and waited to no avail to get a DD card replaced. We have been loyal DD customers and I have a DD card that I have auto-reload on monthly. The worn out card snapped in half. The phone lines are NEVER answered. I have without exaggeration waited multiple times OVER 40 minutes on hold to try and get through. If I have to resort to using my regular debit card I might as well go to ANY coffee shop. If someone at DD sees this, PLEASE reach out to me to correct the situation. Too busy to continue to bother with this.
Still in shock... says
Stop hiding behind “we don’t get involved in police matters” after the customer has to call the police to get a refund of $2.53 after eating at a DD establishment where the tea was absolutely rancid and a refund requested. The employee refuses to refund money without customer RETURNING receipt so they can place in their register. They know customer ate at the establishment and paid for items. The quote is response I got from corporate. How can improvements take place if corporate doesn’t get involved (POLICE OR NOT)? This is sickening and a disappointment. I hope the boycotts work, maybe corporate and the individually owned franchises will realize not to bite the hand that feeds you (paying consumers)! How about do the right thing instead of trying to be right!
Still in shock... says
Stop hiding behind “we don’t get involved in police matters” after the customer has to call the police to get a refund of $2.53 after eating at a DD establishment where the tea was absolutely rancid and a refund requested. The employee refuses to refund money without customer RETURNING receipt so they can place in their register. They know customer ate at the establishment and paid for items. The quote is response I got from corporate. How can improvements take place if corporate doesn’t get involved (POLICE OR NOT)? This is sickening and a disappointment. I hope the boycotts work, maybe corporate and the individually owned franchises will realize not to bite the hand that feeds you (paying consumers)!
Victoria Tsitlik says
On October 18 my hisband and I visited the Dunkins Donut store # 330619 in 12200 Viers Mill Rd Silver Spring, Md. Before buying a cup of cpffee, I decided to stop by the bathroom. The bathroom door had a very insulting handwritten sign consisting of five “Don’ts”, the first saying “This is not your home. Do not dirty the bathroom”, “Do not throw paper on the floor”, ending with “Do not take off this sign”.
It was a nice day, we have not had rain for many days.
The floor of the bathroom was very dirty, with toilet paper on the floor and paper towels all around the bin. The floor was definitely not washed for many days. The floor of the eating room was equally dirty, especially arounf the tables and under chairs. I can only imagine the filthy condition of the kitchen facility.
We left without buying the coffee.
I do not remeber seeing an eating facility so filthy.
Melody Ducharme says
I am an dunkin employee for over 10 ueats as mgr asst mgr shift leader and trainer. I would love to have the chance to go to Florida especially Lake Worth and properly train them du kin standards.
Thought That You where trying to make A come back here in this Ft Worth area ? but from what I was today over off WHITE SETTLEMENT Rd I do believe I am going to be staying with Krispy Kreme’s ! instead . may not have the same donuts that I like form Dunkin , but do like the customer service they have and they are by far……… So Much Better
YOUR APP IS TERRIBLE BEEN TRYING TO USE IT THE PAST 3 DAYS AND IT WONT WORK!!!! COULDNT GET MY FREE COFFEE YESTERDAY! NOT A HAPPY DUNKIN DONUTS COSTUMER!!!!!
I can’t comprehend why Dunkin Donuts allows its employees to commit anti police acts against them. Why has Corporate not been front and center on television regarding the hatred of police by some of your employees? Does DD at a minimum not give a hoot about police or does it just have a visceral hatred of police? You need to let the public know your real feelings for police. I would dare say most companies with franchise retail food establishments would beg to have police frequent their establishments.
Until Dunkin Donuts has issued a corporate statement and policy regarding the recent negative attitude of some of DD’s employees have for police, I and others will begin a nationwide campaign on Facebook requesting people boycott Dunkin Donuts establishments. We will also begin to picket Dunkin Donuts outlets. We will be contacting all local News media outlets where DD has retain locations.
Having had overwhelming success in the past setting up boycotts of other retail outlets and business entities, I look forward to doing the same of Dunkin Donuts.
Once DD corporate apologizes to police nationwide thru media sources, provides all employees with the written policy form they will sign, the boycott.and protests outside DD retail establishments will end.
Thank you for immediate attention to this matter. The ball is in your court.
I haven’t heard a word about Dunkin Donuts firing employees that are disrespectful to our police and sheriffs. Dunkin Donuts, you have lost me permanently as a customer. You don’t deserve to be in business in the United States of America. Your upper management needs to take a course in the Constitution.
wayne duckworth says
I will not purchace your product anymore.because of the disrespect of your employes toward law inforcement krispy kream from now on
That’s what I am saying . cause they are still no change in there service at all made me just sorry to have even go over there this morning
I have never had this happen to me until today. I work a 12 hr shift, stop off at a local Dunkin Donuts that they recently built in Joilet, IL off of Rt.53 and Laraway Rd. The store hours posted in drive thru states Open at 4 am, well I arrived at 440 am, no one answered the drive thru as I continue to say Hello then finally hit my vehicle horn. Again no answer, so I proceed to go to the window think maybe they were at the restroom or something. I see a lady, she then waves me off, and I’m thinking to myself what does that wave mean? She continues to ignore me, so I hit vehicle horn again. She does it again, waves me off, so I’m yelling thru the window asking her to come here, she then comes to the drive thru window and states that she’s close, then she states I already told you we was closed, I said Mam, how was I supposed to know that, your wave off meant closed, when your hours states that you’re open. She then tells me that she doesn’t have time for this and that’s she’s behind, and for me to leave the window. I ask for her name, she then said if you don’t leave this window I’m calling the police…WOW…just because I asking questions about Dunkin Donuts hours in question…then to top it off she pushes the bakery cart in my face at the drive thru window. I hope Dunkin Donuts watch the video on 10/11/2015 @ 440 am…because I will never stop off at that location again to have a bakery cart pushed in my face and to be threaten. I am also calling the Business Bureau, because no one should be threaten with the police and to have a cart pushed in my face is crazy. Anyone in my shoes on this day would have never appreciate her approach to the situation, her action was uncalled for. Oh’by the way I have an witness too the situation as well. And I like DD, but this experience just put a bad taste in my mouth.
Dunkin donuts is building a new store in our town. What a shame that this community will not support a business that does not support police officers. You are very misguided to think this can be swept away. Krispy Kreme,here we come!
Upper Front St.. Binghamton NY
What’s up with Dunkin Donuts and having that “Unfriendly, Rude, little T**T” at the drive thru window nowadays?
Why? They have GREAT people working at that site……..
Put that little b*tch to clean toilets and take the garbage out. Keep her away from people !
I looked up Dunkin Donuts Mission Statement online. I am not including your guiding principles that point to the Leadership Team because you lack leadership. Here are your so called Values:
• Honesty – Embrace the truth about oneself and the world.
• Transparency – Demonstrate openness and vulnerability.
• Humility – Acknowledge own mistakes and commit to learning.
• Integrity – Say what you think and do what you say.
• Respectfulness – Honor the dignity, inclusion, and diversity of others.
• Fairness – Do what is right based on common principles.
• Responsibility – Make yourself accountable to the community.
I am very dismayed by the anti-police sentiment that has needlessly infected our country. It is truly a disgrace and is exacerbated by vultures in the media. We have criminals that have gone so far to hunt and kill officers and then you have outright thugs that have no respect for law enforcement or people thanks to their abysmal upbringing. While I can’t write everything I need to express, I will comment on your Value of Respectfulness. The insensitive, repulsive, thug-like employee that failed to serve the police officer at Dunkin Donuts does not deserve suspension. She deserves dismissal! I will boycott every Dunkin Donut product and affiliation with your company. I wholeheartedly encourage everyone to dunk Dunkin Donuts and support Philz Coffee who named and dedicated a special blend of coffee after police officers in San Francisco called Code 33. Philz Coffee dedicated this blend for the following reason: “To keep police officers alert while keeping the great city of San Francisco safe!” This is doXXXXented on their website. Let’s all support Philz Coffee and if you see an officer in line at any coffee shop or restaurant, buy them a cup of coffee or lunch. I can’t tell you how many times they miss out on a simple break in order to attend a call to service. Thank you Police Officers of America. We salute you!
I use to by your donuts for my office. Witch is one of the world’s largest hospital corporation in the world. But we will never step a foot in any of your store’s again. Because your not firing employees that treat law officers with disrespect. Who’s the first people that come to your aid if a store is robbed or if someone is needing emergency assistance .Its the police. They put there life’s on the line every day to protect. And your company treats them like this. Well we’re spreading the word to boycott all your sores in all the states. If you let this keep happening your going to put your self out of business. Bye bye to Dunkin and Hallelujah to Krispy Kreme donuts.
Jim P says
Not only does this Dunkin’ Donuts on Chandler st in Worcester, MA never shake your ice coffee, now I’m being ridiculed for asking. This place has a terrible reputation and I’ve heard around that this place spits in the coffee of irate customers.
Berta González-Harper says
Dear Nigel Travis, Chairman and Chief Executive Officer of Dunkin’ Donuts:
I have been reading reports regarding multiple different instances where law enforcement officers have been refused service and/or treated disrespectfully by Dunkin’ Donuts employees at several different locations in various states. You recently opened your first location in Santa Clarita, California where I live. I do not plan on patronizing any of your locations until this problem is dealt with satisfactorily.
Either your personnel are not being trained properly or there is a culture of disrespect within your organization, either one is unacceptable to me. The employees involved should have been fired ON THE SPOT and all employees at every location need to be told in no uncertain terms that disrespectful attitudes towards law enforcement will not be tolerated!
All law enforcement personnel, first responders, and our military are to be treated with the utmost respect at all times, no excuses and no second chances to get it right. You need to start a campaign to have your employees write BLUE LIVES MATTER on every coffee cup and thank each of these brave folks that comes into a Dunkin’ Donuts no matter where, and employees unable or unwilling to participate need to be fired ASAP. Dunkin’ Donuts get your act together!
Patty Boies says
How can the Corporate Office allow the employees at your Dunkin Donuts stores to treat our police officers with such disrespect? Who are you going to call when you’re being robbed? I can’t understand why people so full of hate for law enforcement can possibly be trusted to work with the public. They should be fired immediately. There are many good people that would be happy to have they’re jobs. My family and I can’t patronize Dunkin Donuts knowing they are contributing to the disrespect and danger of our law enforcement officers. I still hope and pray you will do the right thing!!!
Unbeliable, inexcusable, Pos, employee,Managment, company and Corporaration. First My Husband is a (LEO) and translation to Dunks employee Law Enforcement Officer. First thing in the morning I’m selling my stocks in DD corporation. we will never stop at Dunks ever again. If Blacklivesmatter to you then grow up educate yourselves and realize that #ALLLIVESMATTER. And Unless you put the uniform on you have no Idea what our #LEO’S go through every single day &do not Commit this form of Harrasment on Our Men &Women in Blue!! This Patrol Officer went into Dunks for a simple cup of coffee NOT an insult from a insulant ,ignorant “JACKASS” this employee should be fired and send a written appoligy to this officer and his whole dept. Dunk in Donuts should supply a year’s worth of STARBUCKS coffee to this Department because now no LEO is safe drinking Dunk in Donuts coffee or food..This is MY opinion and im sticken too it..I love my LEO and all our Family of BLUE. #BLUELIVESMATTER.
Robert OBrien says
The CEO Nigel Travis should be thoroughly ashamed of himself for the treatment and response to the police disrespect. He is a disgrace to every American for the behavior he not only condones but fosters. Corporate culture starts at the top and he is obviously fostering this one. As long time customers we will no longer be darkening the doorway of any DD. i hope he never has to call the police for help and find out they stand so far above him that he can’t even see their face. I have never been so ashamed of an American company.
Any business is only as good as the employees who work there, including Managers. Dunkin Donuts unfortunately has hired some real zero’s
Disrespect for Law Enf, poor sanitary practices and generally bad attitudes seems more and more common.
Dunkin Donuts is just NOT that good.
I too have decide to NOT visit Dunkin Donuts tomorrow for something for a meeting I’m hosting. The conduct of your employees in Connecticut being disrespectful to police officers is unacceptable. Unless I see corporate promoting free coffee for all police officers in uniform, you won’t see me in one of your stores! – Richmond, VA
Karen Reif says
I will not do business with you due to the way your employee treated a police officer! You should have fired the employee.
M V Velazquez says
While watching the evening news last night, I was appalled to learn TWO Dunkin Donuts employees at two different franchises refused to serve law enforcement officers. Apparently these employees don’t realize they were hired to serve the community and not to promote their personal political views. These employees are members or supporters of the black lives matter movement. They are free to espouse any political views they want just not with my coffee. I am so very sorry to tell you my husband and I will not be supporting your coffee chain. We have been loyal customers for years. Perhaps these two employees need to lose their jobs and learn a hard lesson. I’m sure in our economy, two other people would love to have their jobs. This is not a case of bad judgment. It is blatant politics. These people are hurting the Dunkin Donuts brand. So very sorry to have to go to the Starbucks down the street. We like your coffee better, but not with the self-righteous attitudes of some of your employees. Fire them!
David Rioux says
Your lack of a proper response to the police officers in the incidences at two of your locations in New England is extremely disappointing. You have seen the last of me, my family, and my friends. I will no longer do business with any company lacking respect for all those brave men and women who protect us. I encourage all patriots of this country to do the same.
I love Dunkin Donuts coffee and their donuts. We have an excellent one here in western suburbs of Illinois. However, due to the way the police officer was treated in West Hartford, CT, I will not be visiting any Dunkin! I feel corporate Dunkin has not done enough to ameliorate this dispicable incident — no apology was rendered and the employee was not terminated. That is why this trend is allowed to flourish.
I am a commercial real estate agent in NYC and NJ looking to help you open up more store locations. I believe in your brand and am an avid caramel iced latte drinker! Please let me know if there’s someone you can connect me with.
Renee Prather says
The somerset ky store almost weekly runs out of mocha flavor for iced coffee. I am a very loyal customer this needs to be addressed. The manager is not ordering enough of it. Thank you for your time. ReneePrather
Damaris Didi Santiago says
Had a bad experience at the dunking donut store number 301569 by Tropicana casino in Atlantic City on 9/22/2015 at 7:28pm I accidentally left phone on counter return back n it was gone I asked same cashier Muntasir K. Did he see my phone he said no when I asked for manager he told me there was none to call in the morning I said to him can he call one to see if they can run camera back he starts getting rude telling me I told you to call in the morning so I asked if he can write it down he act like I was bothering him writes number down on paper with pen that wasnt working it wasnt legible when I asked for pen to write it down he tells me to leave before he calls the cops are u kidding me I told him pls do there probably more helpful he was very rude didn’t care I was under duress unhelpful n was very unprofessional I guess that how business is ran there. Watch your belonging while visiting this place
I love Dunkin donuts but I don’t know if its management have change but the service is getting worse and worse every day I hope corporate looks into this. The stores in the treasure coast area in Florida ( Port Saint Lucie and Jensen beach) down US 1 all really suck.
Managers are very poorly trained or never trained.
ron brown says
So. Get this I worked at a dunkin donut in Tampa fl for the past 5 months.(@britton plaza)
So I used to be a store manager couple years ago.. So I know everything about dunking in store wise.
I just started at the location in Tampa Florida. March 4 ..
The manager is new and clearly lost so we run out of xl and large gloves.. Only have medium.. Iamma big guy xl bearly fit.. So I call the manager to let him know I’m shutting the sandwich station Down because you can’t make sandwitchs bare handed… He will not let us do a payout or anything and say u better put ky on your hands and make it work…. To me the discrimination to me cuz I’m big.. So the next shift comes one and let’s them do a pay to go get gloves….. Three days later I get fired for not listening and not making sandwiches bare handed.I love working for dunkin but this is by far craziness … Why should I get fired due to Tue lack of management .. Plus I got a raise 2 days prior lol go figure… Of some one can email me back I have pictures of rats and ants in the store and also human waste coming up the drains and they still stayed open and took 3 days to get some one their to fix it…
karla jimenez says
I live in connecticut anwas a starbuck customer forany years since march decided to go to dunkin ive been buying your butter pecan latte about 3 times per day and its amazing. Come to realize that this is a seasonal flavor? The stores i go to have run out and its very dissapointing. No reason to go to dunkin anymore i guess l. The butter pecan swirl should definately be a permanent flavor. I know many people with that agree and buy it in a constant basis. Are you guys considering keeping it? I would appreciate your insight on this thanks.
It has been brought to my attention via Facebook by some people in my area who witnessed an outrageous incident in the Dunkin’ Donuts in
Chester, NJ today 9/11/15. A veteran with a service dog (which was clearly marked) came in to the store & he was told to leave and to not come back with his dog. This is an absolute disgrace towards our veterans & any type of service dog & on of all days 9/11!! I for one will never go to this store & I can tell you others who have heard this will NOT bring their business to this store again. You need some serious change in management, attitude & store policy!!
I have repeatedly received curdled whip cream on top if my coffer at the location : store # 338206
1701 Center Square Rd
Logan Twp New Jersey
Please look into this problem with the cream…….The coffee is expensive for me to just be dumping it out on side of road. ..
Thanks for your help
Reinaldo Rodriguez says
Im in NY at DD’s located on 200 E 89th St. New york ny 10028. I wanted to buy a sandwich and the Manager told me that I had to wait an hour, due to them receiving delivery. I have no money on me and I wanted to use my DD perk card, but I couldnt. I am very disappointed that you would have me wait an hour during business hours to purchase something to eat. I am very upset about the way this system works. I couldnt buy myself something to eat during my lunch break, i thought i could depend on the DD perk but now I know I cant. I will not recommend the use of the DD perk due to my current experience at this store. Not to mention they service reps are not familiar with DD perks. Very horrible service, experience and very inconvenient. Thanks for nothing.
I am a loyal customer to the dunkin donuts in bridgeport,ct located at 2550 Fairfield ave. Id like to make an official complaint on a member of the staff there, i believe her name is doreen,she has short red hair and a raspy voice. Today she confronted me on a matter in which was a month ago and embarrassed me infront of 10 employees i see everyday and customers. She was very confrontational and rude, as well as unprofessional. Im highly dissapointed in the manner she chose to confront me on a previous complaint i made. For 9 months i was recieving my coffee at $2 and some change, whether that was the correct price or not she was aware fully the entire time. Out of no where my morning latee went from $2 to almost $6. I understand you have to enforce the correct prices but she did it in such an unprofessional way and out of no where. My complaint was regarding the inconsistency on my order. It was different every day and the price varied as well as my order. Just had enough. This was not my only incident with this rude women this was about the 3rd time she had words at me, and because of her i will no longer be getting my coffee from that dunkin donuts or any. Im.highly dissapointed and uncomftorable and embaressed, i felt it was very unecessary to act the way she did and speak to me that way! I am a customer and a loyal one at that, even with the situation. Im sure im not the only person that has had to deal with her and i feel bad for all employees that are under her. I hope she is spoken to or fired she does not help your company in anyway and is always out front smoking non stop. Ive never complained like this in my life but she was a bully and it should not be tolerated. I appreciate your time very much and i hope that she is reprimanded for her actions, atitude, and unprofessionalism.
So I happen to go in today and get some food , I ask the lady if they was hiring and she said yes , talk to my manage , so she was in the process of hiring someone , it happen to be I knew the kid . So I ask her for a job and she said , she don’t hire friends , BUT my neighbor works there and they just hired her boyfriend , so to me that’s discrimination and other improper hiring criteria . I call the corporate and they hung up on my face while I was talking to them . This is in Springfield Ma at the X
Dennis mills says
Raw sewage running across the floor of the Dunkin Donuts in Pigeon Forge Tennessee my friends son that is in an employee there said something about serving food with the raw sewage coming up through the floor drain was fired and sent home the pictures are all over the place I have them if you guys are interested should an employee be fired for complaining about such a thing if anybody from Dunkin Donuts would like the pictures I have them on my phone it clearly shows sewage on the floor with racks of uncovered donuts I’ll be waiting for your response
Jody Nelson says
The Fern Park, Florida Duncan Donuts has been providing poor customer service, and putting the wrong orders in the bags at the drive through. I don’t eat meat, and for the second day in a row I discovered my breakfast sandwich contained meat once I got to the office. When I mentioned this to the cashier this morning (that there was meat in my sandwich yesterday), and told her I couldn’t eat the sandwich, she apologized but said she wasn’t there yesterday. Today I got to the office, opened my breakfast sandwich, and once again they added meat to it. So for the second day in a row I paid for breakfast I could not eat. The kid who took my order at the drive through this morning, doubled my order, and as the cashier was correcting it for me, stood near the window and said “she said two.” This is terrible customer service. I tried calling the store manager, but I get a recorded message from the telephone company stating my call could not go through. Apparently, lots of training is needed in this Duncan Donuts location.
I received 2 and 3 degree burns from the oven and my supervisor sent me to doctor 4 days later because it was infected. It covered a large area of my arm.
Not to mention my trainer was drunk when it happened. I have never worked for a employer that treated you so badly and would ignore burns for 4 days? I thought they sent you right away? The doctor was shocked that it took them that long to get it treated, Never again will I work for them. And I have a ugly scare for a reminder…
Bonnie Berger says
I have been on hold for DD now for 41:44 minutes… to be exactly. They double charged me TWICE on my DD card and will not pick up the phone!! Maybe it is time to switch to another place. I get an ice coffee 365 days a year. Not giving them my money with service like this!
I don’t understand what happen to the old staff at my DD I regularly go to. All of a sudden the manager is not their and there is a new staff with mainly woman and now inconveniently kosher!!! The old staff was amazingly wonderful!!! This new group of woman are rude I had not one but two horrible customer services incidences in one week my bussiness is down the street. When they opened this DD I loved the idea and convenience!!! I will never step foot in another DD if this is ok that the employees are able to get away with publicly humiliating their customers!!! I was mortified when I left and as an assistant manager I would never hire anyone of the employees at the DD next to my bussiness or for their poor customer service skills they would have been terminated on the spot for both incidences with two different employees and the fact the manager sits their and does nothing is shameful in her part! I share all the same regulars as my bussiness is down the street and have heard similar stories as to how poor that DD is ran. And the fact of waiting always 15 minutes in line and half the time I miss some of my order, that’s not even why I am emailing you today but this past week I made my mind for sure I will not be treated like a piece of XXXXX when I spend a lot of money a week there!!!!! Store #352946 is nothing but a waste of space on stirling rd.
I was under the assumption that the butter pecan flavor was seasonal & offered thru august. I have not been able to get this flavor at any of the dunkin locations by me. Please help. Bring back my butter pecan
WESTCHESTER COUNTY NEW YORK
Hi, Im writing because i recently moved to the south in Mississippi and i realized that there is only one DD and that is way in Jackson Ms which is like 1 1/2 hrs away from me and i would really like it if a franchise opened in Hattiesburg, Ms. I have worked for DD for many years it was one of my first jobs and fell in love with the coffee and people etc… I would even like to open one myself one day…. Please if you can, i know that you are very busy (CEO Nigel Travis, CFO Paul C Carbone, COO Paul E Twohig) contact me. Thank you!!!
Ashley Cortez says
Dunkin Donuts On 7595 4th St N, St Petersburg, FL Should Be Close Down . Bad Service & Unprofessional Staff . They Are Ruin & Serve Disguising Food .
Rebecca King says
Hi I Wanted To Make A Complaint That Your Store On 7595 4th St N, St Petersburg, FL Is Very Unprofessional & Have Bad Service . Especially Rude Mangers Stephanie Guy . She Should Be Fire
I am a regular DD customer. I was wondering if your stores could start offering “Sugar in the Raw” or Turbinato Raw Sugar, as a healthier sweetener choice? I have stopped using white sugar and don’t use sugar substitutes.
I haven been going to the Dunkin Donuts in Whitman center for year now, and I have to say the customer service just is not there anymore. I just recently went and went through the drive thru with my 2 year old and it not only took almost 20 minutes to get to the window and get m order, but the girls at the window was dropping the “F” word left and right and when I paid for my food the girl handed it out the window I asked it it was the sausage egg and white cheddar cheese she said yes really rude. I had to ask for my change she then took it out of a cup and handed it to me. When I got to work and opened the sandwich it was not what I ordered or paid for it was a Plain bagel toasted with noting with it. I have spoken to the manager in the past about this going on but she is just as rude and I am sorry but I will never go back there again.
I’d just like to make an observation. Lately, I’ve been getting bagels and breakfast sandwiches from DD. I seem to notice that the sesame seed and English muffins are a tad too sweet. I don’t know if this is due to a new baking method or recipe, but it doesn’t sit well with me. Don’t know if you’ve had any other comments regarding this.
Hellertown,Pa Dunken served me burned toast an tater tots that tasted like mold. I will not ever go there again. Absolutely gross.
Mark M says
Went to get my iced coffee yesterday after being on vacation, and lo and behold the Middlefield, Ohio store was gone! I guess I’ll just use my gift cards at the Chardon store which ain’t no biggie, but I’m definitly bummed. Don’t quite understand a busy store closing like that, sure hope they come back someday, Micky D’s iced coffee sucks!
Cheryl Brown says
I’m upset that the Middlefield Ohio DD is closing it’s doors next week due to no business.They are ALWAYS busy!! Someone needed to investigate the store because the manager did not make half the customers pay for their food or drinks. My daughter worked there for 3 months and she said they gave away so much free stuff and is not surprised they are closing down. You will not have high sales numbers if they aren’t paying for their drinks or food and it is not on record. Maybe that is why they were always so busy, people were getting their drinks and food for free. The employees were allowed to eat whatever they wanted also without paying. That manager run that place into the ground and now folks will not have a place to get good coffee and Iced coffee without traveling for it.
I have been going to DD for years, I can see them going down hill as the doughnuts and muffins are stale and horrible, no taste, you can NEVEN get the correct coffee you ordered, Very unhappy. HONEY DU is much better. DD needs to go back to making their own doughnuts, not from some outside location. To bad, it used to be good.
T. Weber says
On April 25th my wife and I stopped at your store located at 7028 Highway 301 in Riverview Florida. It was apparent that there was no adult supervision on site as the employees were too busy talking to each other to actually take orders. After finally being served, we finished our ice cream and left. Less than a mile down the road we discovered my wife had left her purse on the bench. We immediately returned to the store. When we went in the women who had served us said I’ll bet you are here for your purse and reached behind the counter and produced it. Upon opening it all the cash($90) was missing. She stated a bum had been hanging around all day and they had seen him go into the restroom and that is where they found the purse. We had seen no bum and everyone in the store was extremely nervous and found things away from the counter to do. Since we did not believe the story, we notified the police. The surveillance video showed no bum but rather your employee taking the purse into the restroom and returning to put it behind the counter. When the officer returned to interview her, she bolted and ran when she saw him. I assume this is a franchise store and stores of this ilk will destroy your good name. I also sent a email to Baskin Robbins management but have had no response. If you have site oversight inspections, this would be an ideal candidate.
Claudette Parker says
5/7/15 My husband went to the store on Gum Branch Rd. Jacksonville NC and was treated very rudely by the cashier when he asked for his senior discount. That’s ok, Krispy Kreme
is just down the road.
My girlfriend works at dd and her boss is really one sided. She is gay(her boss) and because my girlfriend isn’t; the manager cut her hours.thats not cool the bosses name is camalita
Fred Pratley says
I have been a Dunkin Donut customer for over 50 yrs. Saturday morning I went to pick up 4 boxes of kcups and 2 cups of coffee with donuts. I was with one of my employees, gave the girl me card and she asked me to sign. I was given a broken crayon pencil that was 1 inch with rest hanging on by a thread, I said you need a pen & was told by the Manger Mora that she had a pen in the office but was going to get it. Then she started getting nasty & wanted to see ID for my purchase. Next she told me to wait at pick up for my donuts. They weren’t busy and she and the other girl started to get the only other people’s order behind me. I asked for my donuts which she got and then not to ever come in here again. I asked her name and she told me don’t ever forget it. I was happy to see D&D come to the neighborhood so we had one close. I will be telling everyone to avoid this new place because they have a nasty person that shouldn’t be working there let a lone be a manager. This store is at 949 McNab Rd. Pompano Beach Florida
Jay crudden says
I have been getting dunkin donuts in west haven, ct. For years, I get a senior citizen discount there. I went to a shop in Hamden ct. They said, we don’t give a senior citizen discount here, want’s good for one shop should be for all.. And the price there was 30 cents more, how come?
GALE PLATT says
I WENT TO DUNKIN DONUTS AT 7003 Taft St Hollywood, FL I ORDERED ONE OF THE OREO CHEESE CAKE DONUTS TO TRY (THEY SAID THEY WERE OUT OF THEM) THEN THE OTHER FLAVOR OF CHEESE CAKE( SAME THING) THEN THEY SAID THEY HAD THEM. I WENT TO ORDER THE LARGE BOX OF DONUT MUNCHKINS. I WANTED MOSTLY GLAZED ONES ( SAME THING) SAID THEY WERE OUT OF THEM. INSTEAD OF PAYING $10.00 OR MORE AT YOUR STORE I WAS GOING TO GET AN ICED COFFEE TOO. I JUST ORDERED A 1/2 REGULAR DONUTS AND THE OREO CHEESE CAKE FOR $5. AND CHANGE….YOU LOST $5.00 BECAUSE THEY DID NOT HAVE PRODUCT. ALSO WHEN I GOT HOME I ONLY GOT 5 DONUTS AND THE OREO CHEESECAKE.1 SHORT. THIS STORES EMPLOYEES ARE EITHER ADEPT IN MAKING PROPER AMOUNT OF PRODUCT AND COUNTING OR THEY WANTED TO TAKE HOME PRODUCTAND THEY STEAL. IN EITHER CASE I WILL GLADLY GO TO KRISPY CREAM IN THE FUTURE.
Dawn Savage says
I live just east of your store located at 4501 S. Harlem Ave., Forest View, IL 60402. The management installed a flood light on April 3rd, 2015. This light is pointed directly at my bedroom, kitchen and bathroom. I have pictures I’d like to send you to show how intense and invasive the light is to residents on our block. The light is far too intense for a residential area. Would you please send me an email address so I could forward you the photos of the light? Thank you.
Tammy McCown says
My daughter has been trying to get her 2013 W2 for over a year. How does she do this?
Amand F says
Store #346243 in Webster MA is horrible. I worked there, I actually just quit today. I couldn’t stand it any longer. Since Ive been there (a year) they do things terribly. The manager, Anita, would put food in the hot holder and its supposed to have a expiration time of 20 minutes max. If no one ordered it she would leave it in there until it was ordered which could be up to an hour. She would take the cups that would be thrown away and rinse them and reuse them. The workers there didnt know how to properly do their jobs because Anita wouldnt teach them. This was my first job and I had to guess on what to do my first day. Tips arent allowed. Workers are constantly on their phones and not paying attention to the orders. The workers give out free food/drinks to friends.
The reason I quit is because I was bullied. One of my ex-coworkers would always try to pick fights with me and yell at me and push me around. When I told the manager she would say I over react. Then that coworker would go to The manager and say I did things that I did not do and I would get yelled at. Every day I would get yelled at for something other workers did. The past few days I was severly bullied by that coworker yet if I said anything back I got yelled at and she would stand behind the manager and laugh. Today, that worker told me she was going to kill me, called me every name in the book and threw my phone on the ground and cracked the screen. I told her never touch my phone again and she swung at me. Told me again that she was going to kill me. My manager yelled at ME because I walked away from my station to get out of that situation before I started yelling back. I went into the bathroom and started crying and the manager told me to shut up, suck it up and get back to work. I went out and told her that I cant keep working in these conditions and she told me its my fault, that I brought it upon myself. I would always remove myself from the situation because i VALUED my job and needed the money, yet the girl telling me she was going to kill me is laughing and the manager didnt care! She was more focused on me crying and telling me to shut up. Excuse my language but what the hell! Thats crap! I was bullied so bad there I just walked out.
Amanda….put your big girl panties on and suck it up…your ex-manager was right. Maybe you acted in someway that the girl didn’t like but maybe she just saw your weakness. In the workforce, there will be MANY people who don’t like you, MANY people who can’t stand how you do things, when you do things, why you do things. If you allowed someone to swing on you and break your phone and didn’t physically defend yourself…go ahead and enroll yourself in a karate class and learn something because there’s a difference between avoiding problems and allowing people to walk all over you and I’m sure this Dunkin Donuts wasn’t your first experience where people tried your life. Take responsibility for how others treat you, I’ve been in the fast food indsutry many years and u deal with classless people daily. Take responsibility for how others treat you and ENSURE people respect you… Good luck in your endeavors
Megan A says
I no how u feel. I used to work at DD in Myrtle Beach, SC off of Hwy 501. I was fired yesterday cuz my bf went into the store and screamed at the kid who had been bullying me for over a month and sexually harassing another coworker. I had told my boss( operations manager) what the kid was doing for over a month and my boss didn’t do anything, but tell me I’m causing issues at work. I told him yesterday, when he fired me ( I was fired for supposedly sending my bf to hurt the kid and creating violence in the store- which I didn’t do), that he didn’t care about his employees, and he rather keep sXXXXbags who don’t work and can harass workers than rather keep those who worked their butts off everyday for the store. I told him I’m getting an attorney and I’ll call corporate office to get him fired. My bf shouldn’t have to protect me at work if my boss would’ve done his job. My bf was defending me cuz my boss wouldn’t.
henrietta davis lll says
I KNOW WRITING THIS LETTER IS REALLY A WASTE OF TIME,BUT HERE GOES.TODAY(09-11-15)@6:37:18pm,MY HUSBAND WAS HAVING ONE OF HIS CRAVINGS FOR DONUTS.SO HE GOES TO DUNKIN DONUTS-PC#300422,TO GET DONUTS.NOW MAKE QUESTION IS WHAT TIME DO YOU STOP PRODUCING FRESH DONUTS.BECAUSE THE DONUTS HE BROUGHT HOME IS THE REASON FOR THIS LETTER.STALE IS NOT THE RIGHT WORD TO EXPLAIN JUST HOW BAD THESE DONUTS ARE.WHAT TYPE OF TRAINING DO YOU PROVIDE?WHAT TYPE OF MANAGERS TO YOU HIRE?YOU KNOW AFTER “FREDDIE DONUTS” LEFT BUFFALO,NY,WE HAVE NOT HAD ANY GOOD PRODUCT(DONUTS).MAYBE YOUR DISTRICT MANAGER NEEDS TO DO A BETTER JOB OF CHECKING ON HIS OR HER STORES.I SEE YOU GET ALOT OF COMPLAINTS,WAITING TO SEE HOW LONG IT TAKES BEFORE DUNKIN DONUTS IN BUFFALO,NYIS NO MORE!!!
Oak park store on Roosevelt rd. # 336492 I order a cappy blast when George S. (who works only in the night because I frequent this DD often) brought it to the window the consistency looked off. It looked and tasted like a coffee slushy. I asked if he put Ice cream in it he said it had very little. I explained this is not right and I’d like another. He snatched it out of my hand and began to yell at me that I’m holding up the drive thru and the guy behind me is in a rush. As he was turning away he called me a XXXXXX! They’re too many people out of work these days that would love to make a bit of money. He does not deserve his job. I hope DD fires his sorry ass and hires someone with a little more class. I will be contacting the Corp Office asap.
Angry Customer says
Dunkin Donuts — What IQ level do you need to work there?
I’ve gone to Dunkin Donuts for years now and it has just gone downhill for a long time now.
115 Providence Hwy. Westwood, MA 02090
By far hands down the worst Dunkin Donuts ever. They may as well have apes working there they might actually get an order right.
Bad experience #1. I order a grilled cheese and a small iced tea. I get my iced tea ok cool, get my grilled cheese get to work and its just two pieces of toast. Are you XXXXXing kidding me?! It’s not hard. I swear they hire idiots.
I’d love to pretend to apply there just to see how stupid you have to be to work there and XXXXX up a grilled cheese!??!? O sorry we can’t hire you because you are literally too smart to work here…probably.
Bad experience #2: Today I went in got a ham and cheese on a croissant with no egg. I told them three times no egg (I just don’t eat eggs) I stood there and watched the girl look at the screen and make it with egg and then look at the screen again and put the egg in and said ” Ham and Cheese with no egg” and then something clicked in her small brain of hers. She then asked who ordered it I stepped up and she handed it to me and I said I told you guys three times no egg and it clearly stated it on the receipt and the computer screen. She then got an attitude and said well you should eat it anyways. I swear the people there are so rude, ignorant, low class, o my gosh I could go on. Dunkin Donuts has to work on who they hire and how they train and learn “customer service.”
This is the last time I will be purchasing anything from Dunkin Donuts and I have friends that work in social media and newspapers and will let them know how rude I’ve been treated. I will make sure everyone hears how awful that Dunkin Donuts is in general let alone that store!
So if you want horrible service, to be ignored, to be talked back to and your order screwed up every time then by all means head to Dunkin Donuts. I would rather pay more and go to Starbucks where I get treated nicely and my order is right every time!
Kade kasecamp says
Huge fan of dunkin donuts!!. Every chance I get I stop at a DD! Unfortunately that chance doesn’t come very often. I come from frostburg MD/lavale MD/XXXXberland MD. All within a few miles of one another. Sadly there is not a Dunkin Donut’s within 50 miles from here. There was once a dunkin donuts in XXXXberland many years ago. I don’t know why there is not one around here because there is a pretty good size population between the 3 cities plus two colleges. I think a dunkin donuts would do great business here! There must be something done, I cannot drive 50+ miles for my fix before work. Please dunkin donuts do something about this!
Really? You stopped giving senior citizens discount on certain items? Ordered 2 combos and was told no more senior discounts on combos,orders from corporate?? Really? store#341157
laura torres says
Elizabeth ave. In elizabeth nj. The customer service is horrible. They are always rushing your order. And when they give cream cheese on container it always looks dirty. Already complained to the store. And they just said the employee did not clean the fork they put cream cheese in. Yuck!!!! Also when there is a promotion to get free coffee always with attitude.
Chelsea Mckeever says
Who knows the hr office phone number
Tammy branch says
Store # 343570
THEY DO NOT HAVE A MACHINE FOR THE HOT CHOCOLATE OR DUNKACINOS !!!!$
Every time i order my favorite drink (dunkacino) it taste terrible. After the 6th time i asked the employee if the machine was broken it looked like i was drinking hot water with some cream in it… and she told me they do not have a machine at this location they mix it themselves. Its terrible and not the same. Willl no longer be getting my favorite drink anymore. :(((
tara william says
I went to dunkin donuts about 2-11-15 to get a coffee and muffin the manger was so freaking rude talking to customers and employees with no respect i waited 15 mins for a cup of coffee and one muffin and that’s not it when the manger told me my total but she never rang anything up in the register and to top it off by me giving her a exact amount i seen with my own eyes her putting the money in her pocket you guy need to pay more attention to that woman she’s stealing from the company that gave her a job that’s not right 901 Nw 17 St were Jackson is i think her name is Teadora shes a heavy set African american woman
Elida A. says
The store located on:
2000 S. Orange Ave, Orlando, FL 32806
I walked in at 10:45 am hungry and in a great mood. There were three customers already sitting enjoying their meals but the counter did not have any customers waiting. I then walked up to the counter and waited for a few minutes and no one showed up. But then a young male employee walks by the counter, all the while he had his attention fixed to the television set which as showing a sports game, and literally walks by me without saying a single word. I stood there in disbelief of what was happening, then the employee turned away and continued to walk back to where he was and left me at the counter hungry and confused. I noticed there were two other employees in the kitchen area of the restaurant. One girl was seemed to be washing the drive up window and the other man was leaning against the wall on his phone. I have never been ignored like this in 25 years of living in this city. I cannot believe the level of disrespect I was shown and I will never be returning to this restaurant. But just down the street there is another Dunkin Donuts establishment and they are extremely attentive and serve you with quick and precise service. I understand that these businesses are franchises but this form of behavior cannot be good for the name this franchise represents.
Thank you for your time and understanding,
Jamie Ward says
I would also like to confirm this! The middletown location is terrible, there is nothing nice about the management there and I feel remorse for the employees.. along with the Watertown (CT) location, I understand it is close to Waterbury but this store has turned very “ghetto” the managers language is not very acceptable by many of the customers, and the way the manager speaks to the employees is the most unprofessional I’ve ever seen at any store. But what also blows my mind is that half of the employees also speak like that. I have also witnessed the manager sitting in a chair … in the drive-thru, while still being snappy to her employees. This location disappoints me; it use to be somewhat nice but now they’ve gotten held at gun point, customers have come in trying to fight certain employees (the employee got feisty right back) AND the manager had almost gotten into a fist fight right outside next to the drive-thru with a couple women(African Americans) so they were VERY loud; was hard to place my order..had to repeat it cause they couldn’t hear over the yelling of their manager… This store is a disgrace, and i feel bad for the 2-3 good workers there( if there are any left) I stopped going to this location, permanently.
To Lisa; I would definitely pursue and I wish you luck, I am also sorry to hear about the mistreatment of your daughter. Dunkin’ Donuts really aren’t worth to work at anymore huh and its sad. This corrupt management needs to stop. Trust me, I’ve worked there and my manager was docking my pay.. behind my back. I had to find out by keeping all my clock out slips and adding my hours up myself… just to find the Manger deducted hours..after telling me to stay most days to help. I’ve tryed to contact corporate and it’s not going very well, that’s how I ended up on this site. I wish you and your daughter luck and justice.
PS to corporate: Mike Grader needs to stop looking at how the stations are put together and start looking at the managers.
i was a full time emloyee at dunkin donuts, a week ago a found an other job, so i talked to my manager about that the Feb 2th and we have agreed that my last day there gonna be this 14th, but the 7th i went to check my schedul, i found it empty for all the week wen i asked my manager she said that she was thinking that i’m gonna leave the 7th, i said no we already talked about that and it should be the next week, she was like “i’m not gonna change it ” no i m without work for 11 days, i told the district manager but she doesn t want undersatnd any thing, i’m really disgusted , a very bad management
Dunkin Donuts at 6550 US HWY 6 in Portage, Indiana has the worst management I have ever seen. My daughter started in November, was told false information and got in trouble for it. The manager (who does not speak very clear English) openly told her that they were 8 months due in rent and that she would try to get her back on the schedule. She was on the schedule for 2 more weeks (only 4 days, each shift was 4 hours) and she was told that she was done. The only reason they could give her was that she was waisting her time there. I agree, my daughter with a 4.3 GPA is definitely waisting her time at a place that can’t get themselves together. She deserves more than 8 hours a week while she’s tryingo pay for her own car. I will never buy Dunkin again and I will make sure everyone I know won’t either.
On 2/7/2015 at 9pm I visited the naperville il location at rt59 and 95th street. Worst experience ever!!!! Hands down… I was eating my ice cream and came across a dark hair in it, immediately grossed out I stopped eating it, I waited and went inside I told the the gentleman that was in there that this is gross there is a dark hair in it. oh my it gets better… He then blamed it on my girlfriend. I said I’m blonde and she is blonde, it’s not ours… He then said that we put the hair in there. I said that is XXXXXing ridiculous! I want my money back. He came up with bullXXXXX excuses like my register is closed and stuff… I asked him for corporates number. He fiddled with 2 men yes under the counter shrugged his shoulders and said I don’t know. THIS IS REDICULOUS! AND HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE! You won’t see me in a dunkin donuts anymore.
I am enraged and distressed at my experience today at a particular Dunkin’ Donuts location:
Sugarland Plaza Shopping Center
47010 Community Plaza #180
(703) 433 – 9000
Let me explain why…
This morning around 6:10 I pull up to the drive thru intercom to place my order for a Mocha Iced Coffee cream and sugar, and the twenty-five piece chocolate and blueberry glazed Munchkins. I was told there were no blueberry Munchkins, so I said then just all chocolate glazed. I pull up to the window to pay and received both the box of Munchkins and my coffee and headed off to work. I was driving for about two minutes and stopped at a light. That is when I took a look inside the box to find a whole box full of REGULAR glazed donut holes, not chocolate.. this made me confused.. did I not make myself clear as to what I wanted? I asked myself. I took a look at the receipt and it was confirmed that I had, since it said chocolate glazed on the receipt. If I was not headed to work, and not on a time crunch, I would have turned around and went back to get what I had asked for. I honestly wanted to let it slide and just eat what I had received because I was hungry, if it were not for my previous visit that was not pleasant. At this point I have let too many issues go by at this particular Dunkin’ Donuts and I have had enough.
I called them around 6:30 to ask to speak with a manager on duty and was told there was no manager. I asked when would they be coming in, and she replied she did not know, maybe nine or ten o’clock. I asked her name twice because she was now not making her tone clear, so I heard either Kelly or Nelly.
Because I work out in Fort Belvoir, Virginia, and I did not get off work until about 3:15 in the afternoon, I was not able to make it back to the Dunkin’ Donuts until about 4:05. There were two guests in front of me placing an order, and it did not seem like there was any sense of urgency behind the register because it took me fifteen minutes to get up there. When I finally was able to, I explained that I came through the drive thru this morning, and asked for chocolate glazed, and it even said that on my receipt though, that was not what I was given. She looked at the receipt and asked if I wanted to the chocolate glazed. I said no I just want my money back and gave her the credit card that I used. She asked a girl next to her some question and I overheard her say that she did not have a password or basically the authority to do a refund on the register. She then told me to wait, so she could call her manager. She took out her cell phone at the register to call her manager. I do not know what was said, since she spoke Spanish to him over the phone. Then, once she got off the phone she went to the other side of the register where I could not see her, and took about a minute to come back with cash. She pushed the box back in my direction and I pushed the box back in her direction and asked for my credit card back. She threw the card in my hand and once I picked it up from the counter, I walked out. (She was wearing glasses, name on the receipt was Elisa, but I do not know if that was the same person I dealt with because she kept the receipt)
What made me confused at this whole interaction was that why was there no manager on duty? I called at 6:30AM and was told there was going to be one around nine or ten o’clock, and I get there after four o’clock and she is calling her manager. Which obviously says to me that there was no physical manager there. Why did she not apologize at all? Not ONCE in that whole interaction did I hear an apology for the inconvenience. Why was I given cash back and not even explained why I am getting cash when I paid with my credit card? Why was I given attitude and why did she throw my card? Worse customer service ever. Obviously was not caring at all about the situation. Also, why was the same person who gave me my order at the window around 6:10AM still on shift around 4:30PM because I saw her walking back and forth behind the counter. So no manager on duty, yet an employee can be working for over eight hours…?
As I have stated before I have had numerous concerning issues with this particular Dunkin’ Donuts and had hopes that things would change and get better, but they have not, and I am tired of letting it go.
My previous experience was asking for the same Mocha Iced Coffee and a chocolate frosted donut. Though when I was given the bag I saw two donuts, one was chocolate and the other was a regular glazed donut. I said I did not ask for two donuts let alone a glazed one, those words never came out of my mouth. She said well I already charged your card.. She said that like it was my fault she charged my card for an extra item I did not ask for. I let it slide by asking for a second chocolate frosted donut. As I pulled away I realized I was not even given a straw, so I had to go inside to get one.. So aggravating..
I hope as a corporation you truly look at situation as a problem. Just because I spoke up to say something does not mean others are not experience the same issues. This location in general needs to be fixed because in the Sterling, Virginia area there are not too many Dunkin’ Donuts where I live and this location is more convenient for me. Though it is sad to say I am never going back to this particular one. Between the management and employees I have had enough.
I want to know when is it okay to fire an employee for one mistake, and not a manager who drinks on the job and gets paid for it. Both district mananger of the store and store manager curses at the employees, down talk to them, and then some. Not to sound a little rude but dunkin donuts was by far the worst job ever. The store did not have a manager for a while after one of the best managers quit, due to poor manners from the store district manager.
Hi i would like to talk to someone about a great business investment about opening a store in my area that would more then likely get ur company alot of money and business because its a highly populated area due to the giant shopping mall near by…if this catches your interest please comtact me…thank you
Is there anyone I can contact about an owner/operator of a franchise treating an employee poorly, it may be an independent franchise but it is your corporate reputation as well, and employee moral and treatment will generate word of mouth that is easily as effective as advertising. ‘What America runs on’….? honestly for the moment I’m running somewhere else, MAYBE another Dunkin maybe not. If you have Management Standards or Best Practices in place…..someone isn’t listening.
Don’t ever work or go to the dunkin donuts in washantinmills ny on Kellogg road it’s the worst place to work for or go to the manager nick is mean to his workers and to ppl that come in
Seth Ronald says
1/29/2015 Pineville, Charlotte NC,
I come to this store about twice a week and order two scoops of rocky road on a sugar cone. I have never had a complaint with this store and the employee’s always have a great attitude towards me and my wife. I have nothing but positive Opinion’s about this store and hope it stays for a while.
8334 Pineville Matthews Rd Charlotte NC
karen sargent. says
Hi I bought a bag of you Dunkin Donuts coffer at walmart in clearwater fl.I have bought it several times before as I loved it.Thist time it did not taste like Dunkin Donuts coffee.very disappointed.wont buy it again.very disappointed.
I visit the dunking donuts in pompano beach fl located at 2250 w sample rd and every time i go its someone new and lately it alot of Spanish speakers so communication is bad.who is the manager at this location? Cause they not thinking about the public when it comes to communicating with the customers. Fix this mess .
Expect ALOT of Spanish and Brazilian (Portuguese) speakers in that area. If you go a little north (Boca Raton), there are more English speakers — 441 / State Road 7, a little south of Judge Winikoff Road. There are also a few busy ones in Coconut Creek where English is still the first language !!!
Anne Pendleton says
I have finally had it with Dunkin Donuts. I am so sick and tired of getting coffee that is either burnt, not how I ordered and having to repeat the order several times due to language barrier or drive through headset not properly working.
I recently ordered a coffee at XXXXberland farms and it surpasses DD in taste and price.
Jane Coghe says
I talked to your general manager in the Boardman location this is Fraud i will never go back to any Dunkin Donuts ever again she refused to even reverse the money i was never even there on the 1/16 of this month If i have to get an Attorney i will
1/16/15 DUNKIN #347398 Q35
Location: BOARDMAN , OH
Purchase Date: 1/16/15
Category: Fast Food
(Pending) -$1.42 $0.00
12/5/14 DUNKIN #347398 Q35
Location: BOARDMAN, OH
Purchase Date: 12/3/14
Category: Fast Food
Purchase -$3.89 $487.66
I learned a valuable lesson. Never, never, never EVER buy coffee at Dunkin Donuts! Why? 3+ reasons: 1. the price is about 3X McDonalds Sr. Coffee; 2. the cup is about 2/3 size of McDonalds + the cup has a false bottom (so, you don’t get as much coffee as you think) and 3. it is not as good as McDonalds!
My daughter works at a Dunkin an Donuts in Mechanicville NY.
She was promoted to management position after her manager just QUIT. She was never properly trained and even though she told the district manager on several occasions she could not do it alone she got NOTHING in any response and help. Monday she was informed that this position was not working out, they made her leave early that day and told her she can no longer work in that store and must get hrs in another store location. I think your company was total unfair!!!! I will preach to anyone who will listen all over the internet, etc.. about how your company treats employees that are willing to go above and beyond for your company benefit only for your company to screw them over. Maybe the labor board needs to check you guys out!!!
they don't care says
I also agree, these private owners and unfair district managers are the worst ever….its all about the money…..Jacksonville, FL
My daughter works at a Dunkin a Donuts drive through in Weymouth , Ma.
She is 20 and they have been having her open the drive thru and she gets up at 3:00a m and goes to work. 2 days ago she was up at 1:00am sick. Vomiting. I told her to stay home, but she said I can’t. I had to drive her because she as afraid she might get sick driving. She opened with another person and about a half an hour later she called for me to come and get her. Someone else had come in and they told her to go home. Well she was sick the whole day. The next morning she got a text from the manager telling her not to come in. Today January 10, 2015 she went to get her check and they told her she was suspended for a week and when she does come in next week they will let her know if she still has a job. Dunkin Donuts does not let its employees be sick, if you are there are consequences. People get sick like it or not. Give these kids a break, she never takes a day off for nothing.
The management at 104 North Main in Attleboro ma. This pour girl you could really tell she was cleary upset. Her Manager yells to her for no reason to go home. That women is EVIL!!!!!! Who ever gave that women a job is the dumbest peson alive, those employees do not deserve to be treated with such disrespect.
tina r says
Renee,shouldnt even be at dunk in donuts working…she is very nasty 2 guest and people that works there….she is very nasty lookin….and has a very nasty mouth….
Refuse to go into the dunkin donuts near me anymore. Everytime you go in they think it’s funny to make fun of customers. Then they laugh and speak in another language. You know they are saying things about people. It’s disgusting. If this is how Dunking Donuts wants to be known, then they can keep it. And after the location in Sayreville was shut down for bugs…it makes it even worse. Corporate needs to check these locations out.
The worst Dunkin to come to they always get your order wrong and if not they don’t have cream cheese, honey or other items you order and manager is rude to employees
That the new dunkin donuts on market St in Paterson Nj 07513
Mimi Williams says
The location in north fort Myers and 41 the manager could use better customer services skills and better a management skills I made a complaint. Also there are bugs in drive thru which is terrible for a cooperation
David Mitchell says
The location at 990 Grafton St Worcester, MA is atrocious.I’m not one to take time out of my busy day to complain but someone really should have a heads up on what’s going on with this place. Going throu the drivethrou, litereally 3 out of 4 last orders were wrong and the one that was correct, I only received half of the order (this location has a 0% competency rate). Ironically it only gets worse as you park (in the filthy trash filled parking lot) and go inside to correct the order. As I stood at the counter waiting for service, I observed the only 1 worker in sight use the same rag to clean the floor that was then used to clean the patrons tables. Also to top it off, the men’s bathroom reminded me of the restrooms one might expect to see in a run down dive bar in a 3rd world county (overflowing trash recep., urine covered toilet and toilet paper, flys on the wall, and a sink you wouldn’t wanna wash your boots off in). Even though no one at this location takes time to clean or listen to get your order correct, I took the time to take picture of what I’m writing about. If your intrested in seeing what I’m talking about, please feel free to respond and I will forward them with pleasure. Keep in mind the pictures also have geo location, time, and date to prove they were taken at 990 Grafton St.
nathan chaffee says
I work at the dunkin donuts in grand central plaza in horseheads newyork, this is bs, i turned in an employee for trying to perform sexual relations with another employee at our store while she wason the clock and i turned around and found out it was true, and i reported it to the manager and went to him in confidentiality and told him what i know. He turned around and had an hour l long conversation with her in his car 5 stores down and these 2 still have their jobs, it is an indian run store and i undersrand looking out for ur family i get that, but when its sure shot at grounds for termination and they still have their jobs? How is that possible it makes no sense we are supposed to have a friendly envirnment to serve customers in a happy place not haveing sexual encounters down by our dumpsters while another employee is takeing care of customers all by herself, I can’t get ahold of my owner to get help with any of this and so im gonna put this on here and hope something finally gets fixed
George Semich says
Dunkin Donuts offered an excellent product in the Dunkin Decaf Whole Bean coffee. If you chose to discontinue this product line, why won’t you consider making the Dunkin Whole Bean Decaf available again in the 5 Lb. bag for online ordering? I appeal to you to keep loyal customers who have purchased and enjoyed this product. The only fresh decaf whole bean coffee can only be ordered at the counter in your retail stores. Obviously, Dunkin Donuts has not begun to use ground decaf in your many store locations. Hopefully, you will consider this request to satisfy customer loyalty,
mike combatti says
I live in south Carolina in gaffney my friend is the new manager of the new store worse place ever how they got a franchise no clue he caught a employee unlocking the door after hours and stealing from safe he fired her then the district gave her job back then that night her draw comes up 40 dollars short and the district tells my friend he’s a fault HELL NO u gave her job back not him my friend tell them they can’t do this cause it not company policy and the district says its ok. See he’s married to the daughter of the franchise owner sad huh how u guys allow some one like this to own and buy into your company make u guys look pretty sad its been open for one week and gone three 12 people already sad when u guys gonna step up and take control before people distroy your name all I can say Starbucks don’t play games and u wonder why please feel free dunking yo contact me there is so so much more going on here to
Antanette Jones says
I was fired from dunkin donut because I made a sandwich wrong reason why it was made wrong is because I was never train to make a sandwich I was never taught by anyone and the manger there is very rude talks to the customers and the employees any kind of way as if we are nobody really need help speaking with someone about this manger at 901 Nw 17 St Miami Fl manger name is Tedora Jones
I recentley visited dunkin donuts in Naples florida. Address being 8885 davis blvd. they are horrible. My friend works there and says the manager doesn’t order enogh products and just hired all her friends from panera bread to work there and that one of the lady there that was manager always comes late and nobody ever tell her anything. I believe that they should always get there on time and not overtime the employees.
Dunkin Donuts has apparently decided to eliminate sales of it Dunkin Donuts bean decaf coffee. This is an excellent product. So, for many of us loyal dunkin supporters, it may be time to make a switch. The only answer I could get from their consumer office was that it was not selling Dunkin Decaf bean coffee any longer.
sabah otefi says
never have I expeLast saturday November 22,, 2014, I went to the drive-through of the store of Dunkin’ Donuts Address: 17521 Roosevelt Rd, Oakbrook Terrace, IL 60181
Phone: (630) 629-9026
, to purchase a large coffee . About a half mile down the road, when taking a sip of coffee, the lid popped off and spilled on my chest and my arm. I was forced to get medical attention (emergency room) to ensure my skin does not get infected and to ensure it heals appropriately. Moreover, not only was this very painful, I was diagnosed with second-degree burns on my left arm
my coat worth $3000 been domage. i try to contacet the manager in the store but every time no body thier.
After all of this, I just keep asking why the coffee cup was filled all way to the limit?, why the coffee was served at a temperature which the average person can not actually drink?, why the lid was not fastened right? why this company does not take the appropriate precautions after many notorious industry lawsuits? Is Dunkin’ Donuts really concerned about the safety of their customers? I have medical bills and potentially permanent scarring due to the excessive temperature of the coffee and the faulty means in which it was served. I frequently have coffee from various merchants, but rienced anything like this before.
can you please contect me
I was in dunkin on Saturday about 8:45 p.m. and the girl asked if she could help me and I said I’d like a coffee then she said I just dumped the coffee and she was closed, the Pittston store closes at 11:00 p.m I was very disappointed plus the women behind me could not believe what she said (closed before 9:00 p.m.) she could have made a pot of coffee because a few other people came in afterwards, so they either went to turkey hill or donut connection. This is not good for business. I also get 100 munchkins every Sunday for the children at our Church and I don’t even get a discount. I would also get 4 dozen donuts at another store because they give me a discount, the store doesn’t carry munchkins. I stopped going to dunkin for awhile because I didn’t always get along with your manger and I thought things would be better this time around but I guess not. You do have some good help in the Pittston store.
This evening an employee of the Burlington Mall Dunkin Donuts almost hit my cousin and me with her vehicle in the parking lot. Instead of stopping to apologize she called us monkeys and Ebola XXXXXXes. She was wearing her Dunkin Donuts visor and t-shirt. Because I am educated and not a hateful person all I called her was a Dunkin Donuts XXXXXX. My cousin and I are beyond offended by your employee and your brand. I will be following up with an official complaint.
Ronald Whitfield says
I am a manager at Dunkin’ Donuts in Cincinnati on Glenway. I am making a complaint about the GM and owner. I just do not understand why I must submit false GSS to improve our rankings. That is lying and brings no merit to any GSS good or bad. I am now being singled out as a troublemaker. This is just the tip of the iceberg. So many disturbing things that I want to tell all!
I used to work for a Dunkin Baskin combo store as a cake decorator in Orlando, Fl. I was fired because I overslept. I had sent a message to the District Manager and she claimed she never got it. I worked there a little over a year and had never missed a day. She came to my other job to fire me and tell me that the cakes in the case at my other job look horrible! Who does that?!? She is so unprofessional! Everytime she comes into any of the stores, everyone cowers in fear of her. A place of employment should not be like that! She also called another employee retarded in front of drive through, with the window open, and a customer sitting there with her child next to her who was disabled. Customer came in crying and she sweet talked her way out of it! If she doesn’t like how you look, she will fire you! Doesn’t matter if you are the best employee or not. Promoted my assistant to my position who I was trying to get rid of because she is lazy, always late, leaves early, and had customer complaints!
my 16 year old daughter works at Dunkin Donuts in Middletown Connecticut she’s been talked to like a dog since she started working there and today her manager told her that she ain’t the one to be arguing with basically threatened my daughter and I would like for everyone to know that and Dunkin Donuts corporate company to know that I will pursue that as far as I have to ain’t no one going to be threatened my 16 year old daughter my daughter ask the hiring manager to transfer of location because she’s having difficulties getting along with the manager at that location and he said that he doesn’t transfer people because of little arguments and I think that’s very unprofessional for a manager to talk like that to a 16 year old
kathy mitchell says
Yes, i would like everybody to know how terrible your dunkin donuts are being run here in louisville, ky. Yes, it is a frans and that is nothing that you can do about that. But, I was hired as a store manager in the middletown area of louisville, ky by a Christina the District Mgr. When i reported to work. It was a terrible sight. No one was properly trained. I was just throw in. I was talked to like a dog the hold time that i was there. 5 MGRS. walked out of the store in my time of so call training. I was never trained. I trained myself. Many customers have alot of issues with the District Mgr over the Region of Louisville, ky
She treats all of her workers and managers bad. I JUST though that you need to know that our name is being pulled down so bad in the Louisville, Ky. All because the owners are to afraid to let go of the District Mgr that is destroying our name. Our may not do anything about it but, i just wanted our to know. I worked there from April 1 2014 to Aug 25, 2014. I wished that someone can do a undercover boss that would be nice.
bussiness is slow for the last 3 or so months , travis isnt that around tha same time you said illegals are the future of our country? not to worry a lot of us americans went elsewhere for coffee and snacks and the retailors love it
lourdes rivera says
There is not a lot of dunkin donuts near my house thebonly one is on comercial st chicago illinois. It is insane that the manager wont do my latte with almond milk because he said he could only put a shot of almond milk theyre crazy but around work they do it fine. Why these people dont understand I ask for almond milk because I dont want the dairy product
vaughn lukasavage says
HELLO I was told Whittier & Long Beach ,California will be getting Dunkin Donuts Stores, so do you know when?? thanks!!
I live in Jamestown NY and our area is overloaded with Tim Hortons!! They are now planning on buying a local Pizza Hut and knocking it down and putting in another Tim Hortons!! That will make 6 or 7 in our small area…There is only one Dunkin donuts and it is in a gas station. I would love to see one in Falconer or downtown Jamestown NY..Please talk to investors and bring one to our area!!! I know of property on Main street in Falconer that is available and also on Washington street (the car miracle mile)….Please look into it…….
venuti rains says
Hey, Whats the point of a perks program if store employees and managers don’t bother asking if your card is enrolled in it and charge you full price for the iced coffee promotion that should be .99 cents for any size in new york. I have had this happen numerous times on long island and I don’t expect anyone to answer me or correct the problem but someone at dunkin donuts should be aware of this scam. Also there used to be constant new incentive offers on my dunkin app on my smart phone to get me to enter stores and purchase food or coffee but those offers no longer appear or are offered. Seems like dunkin donuts is going downhill and really rolling. I won’t go as often anymore.
katelynn pryor says
I work for dunkin in maugansville maryland. I have been threatened twice by a coworker saying she was going to hit me. I have brought it up with my general manager twice and nothing has been done. I have been late twice this week for personal reasons and today I had no physical way of going into work, and I even told them that. Im assuming tomorrow they may fire me because I dont have a doctors note to take care of not being there.
Hii worked at dunkins until i got fired about 2 days ago mind you that was my birthday and i got fired because i had texted my manager telling her i has jus come from the hospital and i had a viral infection i was throwing up and etc i wasnt even calling out i said im sick and i might not be able to work so i could give her at least a heads up and if i felt better i would work i was an extra person on that shift and her response was you can stay home today and tomorrow we and eventually she fired me through text on my birthday she says its because i lied and thats why she fired me i have papers from the hospital and i eventually had to go back that same night and i had a fever she is a rude manager she has had her young maybe 11 year old boys walking back and forth where theres hot coffee and we were getting busy and its not right something needs to be done about this i have never called out she scheduled me for days that i put unavailable on my application and i still worked now i have no job and could possibly become homeless
please listen the Dunkin Donuts name is going down hill all for profits now to fix this problem and to make a bigger profit forget about the products being shipped to a local store but let them make them onsite because sometimes stores have to close early because of sell outs and other reasons now I love dunkin donuts but fix these matters and the Dunkin Donuts would be the leading brand once again if not then I guess starbucks wins the better donut/coffee war!
I don’t understand how come you guys don’t do anything after so many customers and employees complain over and over again… that just shows that you don’t give a f**k about your buisness or anybody that works for… there’s a woman that been working with you for years.. she now works at the dunkin on cottman in the Roosevelt mall in philadelphia, pa. She works very hard and they treat her like XXXXX, why would you allow mangers send employees outside scrubbing and scrapping the side WAlks.. that’s not there job… and pick on her for every little thing… as a customer I find that is very disturbing and. Nobody should be treated like that nobody. .. but if she sues your company for harassment, you guys will respond and try to handle things… disgrace. I love to go to dunkin, bit I will not support your buisness any more…smh
It’s so strange that Dunkin Donut is still in business at all. People (customers) must not mind the filth, nasty employees, “foreign” employees WHO CAN’T UNDERSTAND PLAIN ENGLISH, who handle food without plastic gloves & if they use the plastic gloves, they’re fooling with the money in the register also with the same gloves that they used to pick up whatever is being ordered (donuts, bagels, etc). The bagels & donuts are being put in the bag without the tissue paper that SHOULD BE USED to pick up the food & wrapped in.
Must we write a book “DUNKIN DONUTS FOR DUMMYS”! And give each employee a copy? The first chapter should be about hygine, washing hands, keeping a CLEAN business. I’m surprised the Health Dept hasn’t shut them down for good.
There’s too much disease coming into the United States lately & they don’t need to add to it. We all know that little man doesn’t recite, “TIME TO MAKE THE DONUTS” anymore so they have everything trucked in from WHO KNOWS WHERE. Some of the franchise owners & managers are so skimpy on their food & condiments that you’d think it was coming out of their pockets.
With all these complaints, & most are about cleanliness, idiots that can’t apply smarts (if they had any), I really am wasting my time here because I can’t think much of the so called CEO, COO, etc. As long as they’re getting their bonuses, pension, etc they don’t give a rats butt, or something would be done about this. HEY FOLKS IT’S CALLED POLITICS! 🙁
Jonathan V. says
Someone on the corporate ladder needs to get on the ball with their managers n district managers at the dunkin at the Roosevelt Mall. I was unjustly accused of stealing when even the shift leader said i didn’t steal but yet the manager (Sandy) threatened to call the cops on me if i did not sign the notice of termination. I then asked her for her District managers number, called but no answer. But yet, got a text from her telling me to talk to my store’s security guards. i then informed her that if she would not look into it or help me that i would call corporate. Her response was ”I’m sorry to hear that. Good luck on your endeavors. You can pick up your paycheck on so-and-so-date” So i think corporate needs to do a little investigation on that store. i hear that she is sexist, talks down to employees and that she treats them like trash. Someone needs to do something otherwise I will find way to report it to the higher-ups. Thank you for your time.
To whom it may concern,
What is going on with the following store – 11970 Pines Blvd, Pembroke Pines, FL 33026
I work in a hospital near this store and most of the employees visit this store on a daily basis
For their cup of coffee, sandwich, doughnut or wakeup wrap.
Lately the quality of the food & the coffee has gone from ok to disgusting. The staff has been changed
And they have hired people that seem angry and not polite to the customers at all. This people are
Giving the Dunkin doughnut name a really bad reputation…
Examples: They never get your order right, I’ve asked for coffee only to get a cup of nasty hot water
With a hint of something that resembles coffee. The sausage in their sandwiches are cold and taste
Old. The A/C is always out of order as well as the oven the heats up the sandwiches.
These are just some of the things me and many of my coworkers have observed and will be posting.
It’s sad and we all hope that the issues with that particular store can be resolve in the near future.
Paul Bumblauskas says
I do not understand why Dunkin Donuts goes so far out of their way to upset customers. I would never let this happen. Let’s start with the customer service number. If you Google customer service you get (877) 833-2633. Today, 30 full minutes after the opening time of 9:00 a.m. eastern time, the recording says they are closed. You should assign someone to constantly view your company from a customer perspective. Consulting Tip#1- FREE.
Now, the Dunkin Perks card…OMG. The $5 bonus offer- why not just stick a pin in your customers? What a joke. My wife and I signed up and NEITHER bonus card worked. I called and had the balance transferred to the working core card. Now I need to fix her card. NEVER run a program that has not been tested. Consulting Tip#2- FREE.
Monday through Friday hours for a card that is used for transactions- no way, right. But that is what DD has. Open at 9 am eastern Monday through Friday and a hold time of over 20 minutes and they know this! Never allow a hold time over maybe 5 minutes without call back or other options. Consulting Tip #3- FREE.
Now, DD has a chance to be a leader…not this way though. Want more consulting tips- contact me and I will get back to you- QUICKLY. The DD brand is rather self-absorbed- when you call corporate you are on hold and one of the options is “want to be a vendor?”…shouldn’t this be- “we need quality vendors…” Quit being self-absorbed. Consulting Tip #3- FREE bonus tip. I am still on hold with the DD Perks line. The whole time I am typing this.
We love DD coffee and other items, but this is ridiculous and can be fixed.
I go to dunkin donut on cottman ave and they have a woman there name cici scrubbing there wood works, scrubbing outside. They treat and talk to her like a slave from the time she walks in that store. Have her non stop working while everybody else standing around… something needs to be done… every time I go in there she is polite and always smile, even after being yelled at in front of customers. That’s not how you treat your employees, if you cared enough for them this needs to be taken care of. The manager is very disrespectful to her employees and customers… the will lose a customer if this is not taking care of and I will put the word out to let them know that this dunkin donuts on cottman ave, located in the Roosevelt mall. She complain plenty of times and nothing was done.
I was just in a dd at 147 palisades Ave in jersey city NJ. The place is disgusting. I went to buy some coffee and doughnuts. And there was Fly’s on and all over the doughnuts. Spoke to Maria and store nick about it. And they seem to not even care. Valued customer.
Jersey city employee says
You have a store that is located at 147 palisades ave. That is very dirty. The employees are very disrespectful. Especially the general manager Rosa. I have seen them drop food on the floor and place it back on racks. I’ve also seen mice running around behind the counters. I strongly suggest that this store be inspected as soon as possible. You should look behind coolata machines for droppings. When I tell the place looks like crap. I mean it looks like crap.
Fernando Aponte says
I was just fired for letting them know in a weeks in advance. That I was not going to be able to work today. My son was also working there at 147 palisades ave. Jersey city NJ. The owner Nick fired my son out of spike to firing me. I think that’s was so messed up. He wants tell me he hired because to do me the favor. Which it’s BS because he short staff is the real reason why he hired him. So now that he fires me for letting them know in a weeks in advance I could work for him today. He goes and tells me to telly son not to come in and work either. That he is fired too. He is also constantly bad mouthing his employees. He also has his general manager bullying the kids in there. I don’t know how you have people like these two running stores under your name. Many other employees have a lot to say about them. But I’m sure they would be to scared to come forward for losing there jobs. He is unfair. And not professional. I say you look into him.
ma’am you have a lawsuit if that’s the case call your local labor department and report the DD immediately.
Robin R says
I just went to the DD on south Rt 13 in Dover and waited while 4 employees didn’t say a word to me even though there was only one person in the store who had already placed an order and was waiting for it to be filled. There was one car at the drive thru lane. After 5 minutes (didn’t have the time to wait 15 minutes like someone else who posted a comment), I left. No one else had come in the store and yet no one asked if I had been helped or if they could help me. I initially thought this might be related to a bad experience I had a week or so ago when I asked for a “lightly” toasted bagel that was burned instead. When I took it back to the store, the MANAGER told me that is how they come out of the oven and with great reluctance gave me another bagel (untoasted at my request!).
When I got back to my office and shared my experience with a co-worker she said she and her boss had also had bad experiences there. From reading other comments I would say DD quality of service and products are deteriorating. There are 3 different DD locations in Dover and the one across from my office is definitely the worst. I won’t give them my business there again and at the rate they are going, there will be several other people from my office building who also won’t go there again.
I worked at the DD/BR in Fuquay Carina NC for over a year. I was promised a raise after 90 days and a year later still no raise. I was the cake decorator and literally had to beg for supplies so I could do my job! I even brought some of my own so I could do orders and such. There have been 4 different mangers in the last 4 months and the area manager can’t keep her mouth XXXXX or even give them a chance to get that store straightened out. Most of the problems stemmed from the manager that hired me. They don’t care about their employees at all. The assistant manager has the personality of a snake. He’s rude, yells at the employees in front of customers and they both put too much on the kids that work there. The turnover on employees is ridiculous. They should show respect to all customers and players at all times. I quit because they expected me to no 24 hour call for orders. I have a life and I will jot drop what I’m doing at home or wherever I am to do one cake. Its not fair to me or for the wear and year on my vehicle to drive 10 miles one way for what I was paid. I have never in my life worked at a place that was so disorganized or Ru. By a bunch of big headed fools. Give some people authority and if goes right to their head. I loved doing cakes and dealing with customers. I’m moving on to my own kitchen. J won’t let a bunch of idiots stop me.
J Morrison says
The location in Voorhees NJ is not only the worst DD I’ve ever been to, but the pod quality is repulsive. They made me wait 15 minutes before someone assisted me. I walked out. I used to go to this location every day. More and more I started seeing new faces which explains a lot. They need to replace management and the entire staff. Absolutely terrible. I will never go to this location ever again.
Former Employee says
Dear Dunkin Donuts,
I used to work at Dunkin Donuts in Crestwood, IL and it was one of the worst jobs I have ever had. The boss didn’t care and the store was dirty. The boss of this store has family who run other dunkin donuts in Blue Island, IL. The Dunkin Donuts on 127th and Western Ave is the worst. The shift leader at night is very rude to the employee. He makes the customers pay for items they do not want. He also looks at female employees is unprofessional way. I hope you read this because this man needs to be remove or you will be losing customers. Thank you for your time and have a nice day.
I visited my local D&D this morning in Hillside, NJ, when the blonde hair manager approached me and told me I was no longer welcomed in the local D&D she stated to me that I was “supposedly” very rude when I told an employee that I will not allow him to make my coffee after he had just taken out the garbage w no gloves on and did NOT wash his hands. I’m very fine w no longer going to this location considering the unhealthy nature of this business. I’m very very happy w the D&D in union, five points, nj and as well as the great service I receive at the Morris ave location by the old shoprite.
Unhappy customer says
I visited dunkin donuts at 618 welsh rd, huntingdon valley, pa. 19006 daily and enjoyed the staff Chrissy and Shannon , a new manager named Krishna waited on me one day and before she even asked what I would like, she asked me what’s with the little hat on your head, are you a Jew. Needless to say I was very insulted, I will no longer go to that dunkin donuts, as long as that rude person is there.
Done with dd on 618 welsh says
I also visited there frequently, just found out that the only person ( Shannon ) that knew what to do in that store is no longer there, we’ll neither am I now, everyone else is rude, or just don’t speak or understand English, very disappointed former customer.
Addy Avila says
I CANT understand why they have to fill up the whole cup of my vanilla swirl with ice???????? At the end im left with a bunch of ice…when i specifically said LIGHT ICE?????!!!!
Courtney hicks says
I visit Dunkin Donuts store #344355 in Charleston, South Carolina regularly. My visits are almost NEVER pleasant but I love the coffee so much I keep going in hopes that they would have better workers. I think they just follow their manager Daniel. He is the rudest most disrespectful person I have EVER met. I accidentally called him “mam” once at the drive through speaker and he intentionally called me “sir”! How rude is that. I just don’t understand how Dunkin Donuts can have someone so belligerent and rude work at one of their stores and give them the title/position of a Manager. If this is what your future business is headed for then I ratter spend more money for better service at Starbucks.
edwin saretzky says
im a regular costumer on store located at 275 chestnut st newark nk 07105, and i have been noticed that management are totaly out of control, they misstreat, yell at the employees right in from of us waiting in the line to get our order, i guess it is the most disrespectful way to behavior in front of costumers,.. There is a Lady called Melissa that i didnt know she was just a shift leader when manager is not at the store, but she runs the business and she takes control of everybody even with the costumers, she shows the power to misstreat costumers that don’t speak english treating them as garbage, i believe anyone has to be treated the same because they are buying things there, to pay their salaries, and the manager named Gosha,( sorry if i spell it wrong i just hear the way they call her), don do anything she just stand behind this little blond hair woman called Melissa, i guess you should make an inspection with out let them know you gonna be there, because days before the inspection they work hard to get everything okay to pass it, but i have been seen that, even with the food they grab with bare hands in the back and i heard this melissa told one of the girls to give to the costumer a coffe with cream instead milk as this costumer requested, he was in front of me complaining about his coffe and Melissa was so nasty and told him that he can have the coffe for free and leave the store … really?……. and employees are really been treated like slaves with no dignity respect and consideration as Melissa and manager take 1 or 2 hours lunch away the store tha she is sopposed to be taking care of, they look like don’t care about the store just the money that they make doing NOTHING…. there are something that you as corporate have to make some changes in this management specially with this manager that dont do her job and employees are stressed and tired of them tow (manager and Melissa) someone told me that Melissa has a record at the newark court for the same issue hapened few years ago they has call the cops and get them at the police station and i believe people like that shoudln’t be in contact with costumers because is so disrespectful and i love to buy my coffe and sandwich every morning on my way to work……my only employee who makes my order is a sweet lady called Diana she is the oldest employee there and she is quite and she really knows what she is doing lot of costumers want to be take care by her but she can’t do us all she should be the best paid in that store because the time that she works there (i know her for more that 6 years since i got there for the first time and she was already working there)… well this complain is for me as a costumer i want a good attention at the front and get what i am paying for ..not for what this Melissa want to give us, i hope this comment make some eco, and make the owner think about how to pick personel to run his busines, thank you very much for your attention and i would like to get a response on my email address above ….
tyler spaulding says
dunkin donuts on 4th st in st. pete florida is refusing to pay me the money im owed , i worked there for months and had to leave cause i moved my hours are on the computer but the owner robbie who steals money out of the safe is refusing to pay me , its very unprofessional and i do not to encourage anyone to work there, the bills are not being paid there and the owner is a thief , im very disappointed in dunkin donuts for allowing this to keep happening .
Berwyn Il.. store location cermak and east ave.. I’ve been working for Dunkin donuts for the last 8 months .. started off at one location in Plainfield and ended up here at the Berwyn location for the last 3 months. I have noticed issues with this store since I started the employees aren’t the best people to work with along with the manager who favors certain employees. They are constantly firing or hiring someone..til today Sept 4th 2014.. I was an employee with a question mark if I still have a job or not. I went in for work arrived before schedule time as usual.. let me add that since I’ve been working for Dunkin donuts I’ve yet to call in or be extremely late.. I am also 35 WEEKS pregnant.. about to be due anytime.. THIS afternoon I go in for my shift was approached by my manager that claims they have me on camera stealing money from the register.. I explained to her that I didn’t take no money fromthe register.. and ghow much are you accusing me of ..she replied $100. And some change .. along with this I was told that they also got on camera that I was seen taking the tip money.. along with the 3 others I was working with I divided the tips up between us all along with another employee that was standing next to me.. so she could even speak on my behalf I never took no tip money… NOW .. They have cameras claiming it was me… OK so when I questioned my manager to SEE THE video of me taking the money ..SHE got on the phone and called her boss … they gave me the phone to speak with him.. I explained that YES I am having a baby anytime now .. I am not a thief.. I would NOT risk MY JOB and paycheck over $100.. I told him.. SINCE I’m being accused of this I want to see this video he replied back and SAID.. if u like to see the video I will call tomorrow press charges and have u arrested and u can see the video that WAY… OR u can sign the report and shortage slip and this will all disappear .. I’M 35 weeks pregnant not trying to get arrested and sit in jail .. I shouldn’t have to do all that to see a video !! I DID NOT steal anything from the register I wrote this statement down on THEIR report and did end up signing my name .. but now AFTER I’ve calmed down and thought about THIS.. I would really like to know the true policies and my rights being wrongfully accused of stealing. I will be calling a lawyer on this cause .. in my opinion I believe they were looking more so of how to get rid of me being within my last weeks of pregnancy.. and had intentions of working til the baby came.. can’t help to think this was a way to get me out since I’ve always been on time for work and never called off.. ANY advice for me .. I’d appreciate it otherwise this branch will be hearing from a lawyer .. along with going to the board of labor .. this was definitely stress I really didn’t expect to go thru especially at this time..
I need to also add .. that 3 other employees were taking orders on this register seeing that it was drive thru. Along with the manager telling me I’m on leave til further notice.. didn’t say I was fired .. didn’t give a date to return either..
This is a complain from for a store manager Md Abdul Mannan. 105 west 125st is the store location. He is a real stupid manager. He tried to use girls the way he want. Whoever has good relation with him, she has the schedule more the 50 hour a week, & other employee don’t even get 30 hour. He don’t care about good employee, whoever works good. He had personal relation with another girl,in different location, so he think like all girls r same, people go to work for money not for relation. He really speak bad at all time, all those slang word. I think he is from Bangladesh , & he always speak in Bengali Infront of customer. He don’t care customer services, he always speak bangla slang word, which we don’t understand, one day he had fight with another customer cuz of this bangla slang word, then other Bengali customer explain me the word. Which was really bad.as a manager he is not professional at all. He doesn’t know how to speak in English , he don’t even understand, I have no idea why the owner hire him as a GM ????????????? He has no respect for people. Whoever employee is working there they r suffering from lot of problem. But they can’t even say a word cuz he is the GM & has the power of the schedule. We made complain before at management office, but look like they didn’t take any action. So we r requesting the head quater please do something for this carecter less manager.
Clark, New Jersey Store.
Terrible cup of coffee in the early morning. Wish there was a Starbucks in the area . Will never go to Dunkin again……………………………………….
Even for a free cup of coffee…………….
Deb McHenry says
Today I went to Dunkin Donuts on 108th and National in West Allis, WI for the sole purpose of a large iced coffee during their happy hour. When I order I was told they were out of large coffee cups. I expressed my disappointment to the young man that was helping. The shift manager Kayla offered to give a small and a medium ice coffee for the price of the large. I really appreciated Kayla ‘ offer and excellent customer service. #customersatified
i went to dunkin at 806 west broadway fulton ny on the 26th the 2 girls working there was so rude i called corporate office that day was told i would hear from the dunkin on broadway by thursday have not heard from them.that day i went there i went through the drive through my daughter went inside i ordered a iced coffee i pulled up she tried to hand me a hot coffee i said thats not mine omg you would of thought it was the end of the world her and other girl in there started talking crap about customers saying they always think they are right they are never right we always have to put up with them and on and on how unprofessional if you dont like your job go work somewhere else have not been back there since she should of said iced coffee i did say iced coffee thats all i drink she should of been listening to the order instead of talking to her friends.they are so rude there i tell everyone i know dont go there go down the road or around the corner..806 west broadway fulton ny have rude people there….sherry
my daughter quit working at dunkin donuts in philadelphia on aramingo and butler sts
because she was treated very bad my the night shift manager who isnt suppose to work for dunkin donuts at all her name is jackie flores she is now texting and calling my daughter for no reason except to harras her she has been doing this since she quit her job I dont understand how some body that was fired by corporate can still be working at any dunkin donuts my daughter still has 1 pay check to get and she doesnt want to get it because she doesnt want the problems she will have to deal with to get it there are also ants and rodents in the store which is very digusting and nobody wears gloves when making food which is gross this dunkin donuts needs to be shut down I will never go there and alot of people we know wont go there anymoe either
I am writing to you today, because of an unfortunate mishap that took place. On my way to work on 8/29/14, I stopped by your Dunkin Donuts location.
I went through the drive thru as I was on my way to work . I never opened my food up until I arrived at work. To my surprise the bagel breakfast sandwich I ordered was completely burnt.
There was no way possible to eat it, I could of used it as a brick. Thankfully I work for a company that I was able to get to another Dunkin Donuts location, explain my situation and get my sandwich replaced.
It really upsets me that you have employees that thought it was ok to serve burnt, unedible food. I feel bad for the Dunkin Donuts location that corrected my order and did everything possible to please me.
This was not how I wanted to start my day. What about all of those people who get served food and get to work only to find they are out there money and can’t eat the food.
I expect any restaurant/ coffee shop that serves food to uphold a higher standard than what your company portrayed to me. This was absolutely unacceptable and I hope that you reprimand the store for what they are doing to the people that once supported your business.
tyler spaulding says
The dunkin donuts at 1046 4th st n in st.Pete fl is the worst company I’ve ever worked for. Over the few months I was there our checks bounced twice, the power was cut off do to none payment as well as the trash, it’s been a month since I left them and I still have not been paid the money that they owe me I worked hard for that money and I have bills to pay. It’s sad when a place I thought I could grow I now never want to return to and I don’t encourage anyone else to either.
I eat at dunkin donuts in South Carolina in tanger outlet nearly twice a week for the past 3 years. My beginning experiences were great, excellent food and drinks. As of lately, being under new management for almost the past year, the service just gets more horrible as I go. The manager (who I believe his name is Daniel) is very rude, unprofessional and disrespectful. Which also seems to make his staff react the same. Therefore when you complain nothing gets done. This dunkin donuts will be no longer receiving me as a customer due to the lack of management control. It makes no sense to have to wait in line and be pulled 15 minutes for a coffee and a sandwich. Also, they should train there managers to have better customer service! I am VERY disappointed in how much this store has changed. I thought change was supposed to be good. I knew it was going to get worse when I noticed they got rid of the young lady that used to open some mornings. You guys need to bring her back because she kept the store straight and in order. I believe they used to call her DOT-DOT although I’m quite sure that’s not her real name. Y’all need to start thinking what’s best for business before getting rid of all of y’all good workers and we end up with people like Daniel running our businesses to the ground!
Carol Raccio says
On the receipt there should be a survey , do the survey , answer the questions and then there is a small box for anything additional you may want to add. Write your complaint in there! It goes to the GM and owner as well as cooperate!
mort rainy says
So i need help i work at a dunkin donuts and our donut delivery came this morning 8/26/2014 and while un loading off truck the whole rack fell he threw away most that fell but there were ones still put on the rack i was told to fix them and put them on our shelf i refused to so i took pics and sent it to my manger he said ok ill order new ones so i come back to work at 9pm and what do i see the donuts fron this morning no new ines at alk i also took pics. This is very unsanitary and very unprofessional its down right wrong to serv people donuts such as theses. I dont know who to go to or whatever but hopfully someone can contact me with info.
Carol Raccio says
My daughter was fired this morning by Dunkin Donuts in West Haven Ct. The one at Valeros on Main Street. She was given about six write up all today from a month ago. Two accused her of taking tips, one for her register being off $50 or so and the others for giving coffe and donuts away! My daughter has Never taken tips! Can’t prove one way or other on register shortage because they don’t allow you to pull register totals and is always told to make customer happy by all mean to compensate them! I also worked for the same owners and I know when you are no longer wanted they make things up to get rid of you! I, Carol Raccio was employees by them for a few years. I was a shift lead for over eight months and was Never paid for it! I quit! I also took the tests for the shift lead, state certification and had help by Armani and Jessica to pass it! In fact they had a bunch of us they had to take them before inspection/ cooperate visit so most had help passing them. Dave was not happy when some failed and he had to pay! My daughter Michelle as well as many employees have work straight through two shifts because of call out with no breaks and lunches! For her or anyone to be accused of stealing and no way to prove it is wrong! This particular DD has so many complaints and issues. I for one drink 3 large iced coffees per day so I know when labels have been changed but coffee is old! All Dunkin customer know ol from fresh! There was a rush at the counter and customers were in a hurry. A customer put money on counter and left. My daughter put money on register and continued with customer and the owner saw money on register and accused her of potential stealing. She was asked to cover someone and if “he” didn’t get coverage, “he” was going to be fired! She was told she was his only hope! She went in so he could keep his job. The manager is the one who called her! I get these are franchises but it still has your name attached to it!!! My daughters fathers lawyer has been notified!
Larry Rice says
About 2 hours ago drove to one of your 24hr locations in Chicago on 69th S. Pulaski for a cup of tea . The employee who was suppose to be working drive thru would not wait on me . I waited for about 7 minutes at the window , made eye contact with the employee , still no service. If your workers have issues servicing African Americans maybe they should not represent a franchise that’s suppose to be open to all ethnicities. August 15 2014 11:23 P.M
Dont Need To Know says
So I did work at a Dunkin Donuts/Baskin Robbins, till today. I was always told to get ahold of or text the boss to let them know if you are not going to make it to work. Because, I learned to not trust the people that answer the phone at the job to let everyone know. I have done that twice before today. Never was told that they were warnings or even talked to about how I should call the store as well. So, today my son was very sick, so I texted my boss and told him that my son was sick. Thinking that maybe since they are a boss they would let people at work know that I wouldn’t be able to make it into work. Like they do with other people there. As of 5pm today I was let go (fired) in a text message. Which stated “That he was sorry that he had to let me go from Dunkin Donuts. And understands that I am a mother and that my family comes first. But he has a store to manage. Sorry!” So I texted back saying that I didn’t understand. Then he texted back saying “that it wasn’t his choose that it was higher up. And that it was also because of the not calling up to the store to let them know that I wasn’t able to make it. Even if I did send something to him. Also explaining about the first two were warnings. But again as I said in the beginning I was never talked to about the warnings. So I am not very happy with the way I got fired was handled. First off the person that wanted to fire me should have done it themselves. Second, you should never call or text someone that they are fired. It is very unprofessional. The store I worked at is in South Euclid, Ohio 44121 at the corner of Mayfield Rd and Belvoir Rd.
J Rose says
The store location in Morehead City, NC on 5208 Arendell St (Hwy 70) has an extremely rude employee! I believe her name is Alyssa and she has been rude on many occasions including again today (which was the worst she has ever been). I truly hope the corporate office reads this and does something about the situation. Besides the rude employee, this location does have excellent donuts but not enough of certain popular ones. The bagel selection is also very limited. Today they only had two types available. The other problem is that I have received cool coffee many times that tasted terrible. The coffee served at Dunkin Donuts should always be served hot and fresh. They are known for their coffee.
annoyed customer says
Let me just say by far worst dunkin experience ever .employees fooling around when they should be working.they are to busy goofing around instead of doing there job correct.let me just say family working together is by far the worst . I don’t recommend anyone go there I know I won’t ever again.I say you need to be more careful on hiring and not just Lee saying and taking people because there family.I didn’t like my service. Everything was wrong the time was slow and they were rude. Employess that work at DD morning shift are horrible .I say a new team is needed..the coffee was disgusting with hair in it..store on Providence st..they gave me wrong change and are very sloppy.. They recently hired new females and they are very disgusting and I can’t even imagine the manager who hired them.. So unprofessional in there performance.
not important says
I work at dunkin donuts under marie and micheal shey. Marie is never around all of our equipment is broken. Marie’s son comes around and tries to train people the way that he know’s wich half the time is against dunkin policy, they make the job misserable. Mike shey comes around and complains when ppl try to through away expired product, because if they keep costs low they must get bonuses. Mike is assistant dm , which is dumb because he hardly knows what he is doing. They marie and mike are making good employees quit.
The stores marie and mike shey run (in the ground) are in lady lake- on 441, spanish springs, 466 in wedgewood, leesburg. And coming soon brownwood. So come on down if you want some stale coffee or some old cheese on your sandwich, or an improperly trained staff member to make your order wrong because they don’t train correctly. To marie and mike its about getting them bonuses.
Kayla M says
I am not here to leave a comment, but a request. My sister, Kaitlin M. worked at Dunkin Donuts in northwest Indiana for about 5 years. She is now getting married to the love of her life whom she met at Dunkin Donuts. She met Jimmy M. while he was on a delivery run at her store location. They had talked whenever he had a delivery, then started to talk, hangout, date, and now they are getting married. I want to do something special for them and I am sure you could help in some way. Let me know. Thank you 🙂
On July 25th, at 8:45 AM, I stopped at the 1287 Page Blvd, Springfield, MA Dunkin Donuts as I usually do 2-3 times a week on my way to work – I ordered a medium iced mocha decaf coffee – I paid for the coffee and the young fellow handed me my coffee — as he did, I took it with my left hand, transferred it to my right so that I could put it in my cup-holder. As this was being performed (a matter of 3 seconds) the coffee did not explode/implode, but rather there were 2 vertical slits on the cup that gave way as I went to place it in the cup-holder … coffee was everywhere – all over me, down the inside driver door, down the window well, all the way to the passenger side and hit the mat and carpet on the floor, and 2 inches into the cup-holders (2 side-by-side), and when I raised the window up, streaks of coffee came with the window! The young fellow (Nick I think!) saw all of this take place as I handed him back the ‘glass’ – I asked if he had a towel, he did not and handed me a bunch of napkins – he went to replace the coffee, coming back to me to tell me they were out of ‘mocha’ – I said, “just a decaf iced” – he handed me the coffee and, again, I asked if he had a towel – he did not and handed me another bunch of napkins at which time I handed him back the drenched napkins he had handed me previously that I used … in one of the cup-holders was my cell phone, now sitting in 2-inches of coffee! I should tell you, at this time that, what transpired was not the fault of the young fellow at the drive-thru. I went home, changed my closes to be on my way back to work, and stopped at the Dunkin Donuts on my way. I asked to speak to the Manager – a young lady (red shirt) came over. I started to explain what had transpired when another woman (purple shirt) came and stood beside her – before I could finish, ‘red shirt’ said you need to speak to her (purple shirt) – so, I started again explaining what had happened explaining that I was 1 1/2 hours late for work and my car was filthy. I asked why they could not give me a towel – do you clean tables, counters, and grills with napkins? “Who is going to pay to clean my car” … Purple shirt indicated … “we are not responsible once the coffee leaves the building” … LEAVES THE BUILDING – I was at the drive thru! This is an answer? I also think it is wonderful that your corporation propagates screening of an individual wants to speak to the manager and instead gets to talk to the ‘buffer/red shirt’ instead.
I would like to know … who is going to pay to have my car cleaned, replenish my pay for being late, pay for the new cell phone I had to purchase to the tune of $129, and who is going to pay for my ‘power package’ when the door and windows don’t work because of rust down the window well!!!! I was not offered my money back or anything in terms of compensation for what had happened to me! – I have been a manager for the past 35 years and I work in Customer Service and have done so throughout all of my working years … With so many people looking for work, I find it hard to believe that there isn’t someone out there more qualified or more caring than ‘purple shirt’. I think you need to look into your ‘training program’ as it relates to who ‘manages’ your store and represents what is supposed to be the ‘corporate image’ of Dunkin Donuts’. I did take pictures of the inside of my car so that I can send them to the ‘franchise manager’ if I am able to get this persons name – without going through ‘purple shirt’ … I cannot believe that you would have someone like this representing you and treating people in such a condescending manner – she more or less said that ‘it was my responsibility’ to take care of their lack of incompetency! It will be a long time before I go back to DD — and will make my story known to anyone I come in contact with – Your motto should be changed from ‘Makes America Run’ to ”Makes America Run in the other direction’.
J Rose says
I agree with you! Especially about the fact that a lot of people are in need of work. You would think they could at least hire friendly and competent people. The Dunkin Donuts near my job has a very rude employee that I think is some type of shift manager and they are always serving almost cold, old decaf coffee that is supposed to be hot and fresh. Also, the employees are too busy playing around or degrading each other to focus on the customers standing in front of them.
Eileen Rivera says
I have been coming to the Apopka Florida location for years. It’s even out of my way. But recently I have been going to another location because of the new staff over the last two weeks. I don’t know who is doing the hiring but they should really stop. The store used to be wonderful, full of smiling faces and polite quick conversations. Now, there’s always a miserable young lady at the register, no smile no eye contact no thank yous or your welcomes. This is starting to look like a store in a bad neighborhood and I will not be back until new smiling faces and happy attitudes are back.
Tracy Grimes says
I went in you Dunkin Donuts location, store # 340575 on 7/26/14. I had the worst display of customer service that I could have imagine. There was 3 employees working the shift. The employee that was out of control was the one who was working the drive thru. He was a heavy set gentleman. He waited on me and my friend. He took my friends order, he was suppose to get a medium coffee, he just handed him a small and expected him to except it.
He pretty much thought that he was doing us a FAVOR, because he decided to wait on us.
I brought to his attention about the the coffee, INSTANT ATTITUDE!!! In the first place he handed him a cup with coffee spilled all over the cup. I ask him can we have a cup of coffee that was not so messy! HE GAVE ME THE SECOND CUP WITH COFFEE SPILLED ALL DOWN THE SIDE!!! I asked him politely to wipe the cup off. He replied if you DON’T WANT THE COFFEE I’LL GIVE YOUR MONEY BACK. HE HAD NO CUSTOMER SERVICE AT ALL! VERY RUDE AND DISRESPECTFUL.
I ask another one of the employees to ring up my order, he was just as bad, he’s watching him be disrespectful towards me, and he basically laughing with him about the situation.
I paid for my FOOD AND COFFEE, BUT WHEN I GOT OUTSIDE I THREW IT IN THE GARBAGE!!! I felt like they might have done something to my food. Very upsetting experience.
I’m a loyal Dunkin Donuts customer!! But after this mornings tomfoolery which was at 4:45 am in the morning. I will probably not return to DD!! Very sad that your employees, don’t
get WHAT THE MEANING OF REAL CUSTOMER SERVICE IS ALL ABOUT.
VERY UNHAPPY LOYAL CUSTOMER!!
JUST THOUGHT ABOUT IT, WHEN I ASK THE EMPLOYEE TO WIPE THE COFFEE CUP OFF HE USED A COFFE FILTER, INSTEAD OF A PROPER PAPER TOWEL OR A NAPKIN, HE WAS JUST A REALLY DISGUSTING, VERY UNHAPPY EMPLOYEE!!
Mike Castell says
Got ripped off never going back 383 court st 148 smith st brooklyn putting higher price item on lower priced area
Francis Cronin says
the last year i have noticed down trend on people who do care from top to bottom i spend 35.00 a day 7 days a week at dd 50/50 chance i will get my order correct i have spoke to mangers , try changing stores my next move is to start going to Starbucks call me 4 more detail Francis Cronin X Freeman st Haverhill ma ( XXXXx@yahoo.com ) [ 978-478-XXXXx ]
The Worst Experience at Dunkin Donuts!
7/24/2014 I was at the Dunkin Donuts located at 7 Walk Hill St Roslindale Ma, waiting in line when I overheard an older customer asking the woman behind the sandwich counter if she put butter on her muffin. The woman (Miriam) in a high tone voice replied “She didn’t charge you for butter”! The customer said “well I asked her for butter” the women gave her a few packs of butter, the customer asked if they had any butter that wasn’t cold as it would destroy her muffin because it was stone cold. The worker said NO! The women gave her back the cold butter and left unhappy.
So When I get to the register I ordered a large hot mocha cream no sugar, and a corn muffin heated as I do every day. I proceed to pick up my muffin and ask the girl behind the counter if I can have a spoon, she very rudely replies “you need to ask one of the girls” and points to the register. I’m somewhat confused as to why because when I asked the gentleman that was working in the sandwich section yesterday he simply took one out of the plastic container and handed it to me. Just at that moment the manger was passing by so I gestured for her to come over and I explained that this employee is always rude to customers and not just me. I have witnessed her being rude to other customers in the past as well as just this morning with the customer who asked for butter. I told the manager I would start going to other locations like the one on Centre Street because they have GREAT customer service, if she can’t control the behavior of her employee. Her location is simple more convenient for me. As she tried to apologize the employee came from the back room and kind of nudged her manager out the way as she proceeded to yell at me that “she didn’t like me anyway”! I pointed out the behavior to her boss as being unacceptable, that she couldn’t even control the women. When the manager tried to tell her to stop talking the woman spoke even louder and began to yell in her native language Cape Verde. I have no idea if she was calling me profanities or not as I don’t speak the same language as she, but from her tone of voice and body language I know it was nothing that should be tolerated. I WILL NEVER GO BACK!
P.S. This is not the first time I have made a complaint that involved this employee -Miriam.( last time they offered me a free breakfast , which I refused to accept ) I would like to know what Dunkin Donuts is going to do to prevent this type of behavior from continuing. Allowing these types of behaviors to continue without consequences only demonstrate to fellow employees that the behavior is acceptable and will be tolerated. What type of message does that send to the consumer? That we as people don’t matter only our money!
Annoyed customer! says
I will start by saying that I am a huge DD junkie but over the last year or two the service in some of my locations has really gone down the drain.
First, I will say that I live in Tamarac, Florida and my home store is the one on
Commercial Blvd just west of University Drive. I believe it is store 304496 (in lauderhill). I used to frequent that store many times a day years ago. There was an amazing staff there. Always had my coffee ready by the time I got to the counter. Kenny who had been there for years and Sergio as well were two super professional and hard working young men. A few years back that location got a new owner and though there have been a few very nice and professional employees over the years nobody is there very long and the service will never be as amazing as it was when Kenny ran the night shift there. I understand that many of the kids who have worked there were accused of giving things away or stealing. All I can say is the manager is a fool. They were so professional they always charged but the level of service always made me perfectly fine and i loved giving them tips too because they totally earned them. Good customer service rules all. Foolish move owner!!!
Next…. there is a promotion going on in our tri-county area and there are three stores on my way to work that have the same owner and are playing a very sneaky game and I am spreading the word because they have gone downhill big time in the last year as well.
Not sure if Tamarac store 10201 and the Parkland Nob Hill store and
Coral springs Westglades location think people are stupid but they are playing a very sneaky trick on people and this was forced upon the employees as it is what they were told to do. Im angry and dont like being played and essentially ripped off. Our tri county area ( Miami, Broward, Palm Beach is having a weeklong sale of any size iced coffee orr tea is 99cents. There are signs in most of the stores and most of the stores emplyees are wearing pins that tell the info. However at first when I was charged full price at the Coral Springs location I just thought it was parkland cs area but then I ordered from their other store in Lauderhill and I was again charged full price so I asked if they werent doing the sale and thsy said they are ” but bosses rules are that the customer has to ASK for the sale price. Ummmm can we say sneaky thief? So if you dont happen to catch then too bad for you and double plus for them. Too hats aweful business but what else should I expect from a store whio has given me Dunkin Dark because they were (out????? ) of the original. I disgust dunkin and thats messed up how many time thsy have done it to me. Stealing from trusting customers
Alma Pancir says
Well I have nothing but praise for my Dunkkn Donut store. It is on Montauk Hwy, Oakdale, NY. The people there are the best. My friends and I have been going there at lease 3 times a week for 2 years now and have never, never had bad service or a bad product.
The staff, Nabil and Sabira are among the finest folks we ever encountered and deserve lots of praise. I write this on my receipts all the time and hope corporate reads this comment.
Bill Walker says
I was pressed for time this morning on my way to a clients house and decided to grab some breakfast on the way. I was driving down Salem rd in Conyers, Ga and passed by Mcdonald’s thinking I’d like something a little different and remembered that Dunkin Donuts always had good breakfasts. While the food was tasty I couldn’t believe the hash browns only came 6 to a bag!? Thats not it, the sausage croissant had about a half a top bun on it. Didn’t feel like i was getting my money’s worth at all. Unfortunately i didnt have time to deal with it right then but, decided i would call the store later and let them know about it. The lady who identified herself as the manager put me on hold after she saw i had a complaint and a minute or two later some other lady picks up the phone. This chick told me that obviously Id never had a had a croissant before and proceeded to describe to me what one is supposed to look like. Very condescending and said that her only concern was that i was going to tell folks about the food and offered to replace the meal. What i really don’t have time to write in detail here is how much she did not care about how unhappy I was with my meal. Offering to replace the meal is cool but what i really wanted to hear is that someone actually cared about my dissatisfaction with the food. Everyone has a poor experience from time to time in these joints but she made it worse by talking down to me, not giving a dang, acting as if i was bothering her about it and having 0 customer service skills. You think I’m going back for that free meal?, I wish I would continue to patronize a place that got down like they did today.
Mad Mother! says
My child started at DD a few months ago and it has been a NIGHTMARE!!! They are fining her for what others are not doing. The manager yells at coworkers in front of customers and just the other day my child got a nasty 2nd degree burn on the oven and NO ONE knew what to do!!!! Then when she finally got a hold of the manager to report it the manager had no idea how to file an incident report and told my child that I was being a XXXXXX by pushing the issue!!! Well now I am going to be a XXXXXX and push the issue!!! No one should be treated like trash!! They also need to train the managers and maybe get ones that are old enough to act act like adults!!!
Cynthia Zabriskie says
I went to the Dunkin Donuts at 1401 SE Village Green Dr. Port St Lucie, FL at 5:56 pm July 3 to order 2 Iced coffee’s that they are advertising for $.99 from 3-6 pm yes 6 not advertised at 5:59. So at 5:56 she says “hold on I’ll be right with you” then she says OK what can I get for you. I order the coffees she says pull around. She comes to the window and says that will be $4 and change I’m holding $2 and change I said the coffee is $99 cents, NO that’s till 6 I said I ordered them by 6 she says No I looked at the clock it was 6 o’clock. I said that’s right I ordered by 6 your ad is 3 to 6 not 5:59 and she refused to give me the coffee all she could say is I can’t put the code in it’s 6. I bet you thought you’d get me, I hope you enjoyed the coffee. And next time you want to leave the customer sitting in the drive thru so you can charge more you should wait longer I don’t have STUPID written on my forehead. No customers inside and none in the drive thru what were you doing for 4 minutes. Don’t worry I won’t be back I don’t have time for BS.
Shirley snider says
Went to DD In Saco Maine on Rt.1! Great service , very friendly servers! ( they need a better intercom) they have a hard time understanding customers). I love going to this DD! They talk if they have time. Not wasting time talk, but enjoy the customers talk! I really enjoy them, and I go the extra mile to go there even tho I live right near another store! I’ve always been happy with both product and service there! I wish your company would add a few gluten free items to the menus! It’s hard to not be able to feed a couple of the grandkids there ! They have gluten allergies! You’d make a killing if you did! There’s millions out there who need gluten free and NOONE has it on their menus! BE THE FIRST?!
reina camacho says
ive only worked for dunkin donuts for a month and the manger and co-workers are horrible. just the other day as i was working the front counter (by myself) my manger (mohammed) was working the sandwich station getting all the costumers orders wrong , as a guy was waiting on his order which was 4 sandwiches and a couple of orders of hash browns i walked up to the guy and just tried to keep him patient. my manger walked up to me and the costumer and PUSHED ME out of the way telling me over and over he got it. (which he doesnt) then he started yelling at me in front of everyone that im not doing anything right that if i dont like it find another job. this dunkin donuts is located at 42876 Truro Parish drive , ashburn va 20148. i really advise people to go to another dunkin donuts . thank you for reading this.
Johnny Toledo says
I recently visited dunkin donuts pc #350541 in brooklyn ny their services Was horrible they gave me the wrong sandwich with the egg missing then the tried to say I ordered something else then I show receipt and the said I must have not ordered the egg .so I pay for another sandwich I wait 35 minutes then ask for sandwich and they said they were sorry they gave itto some one else .I will not go to dunkin donuts again they were so uunprofessional for the prices they charge they should be more educated
Stephen A. Leibowitz says
Re : Dunkin Donuts Store # 302583 299 Burnside Avenue, Lawrence, New York, Last night ( 6-19-14 ) while I was waiting on line ( 8.39 P M ) they wet my shoes & 6 others while mopping up the floor during business hours when they were busy. I asked them not to wet my feet and with a attitude they continued to mop the floor. I ordered three coffee coolattas & asked them to fill them up since the last three times they were 3/4 full and was answered with another attitude we are trained not to fill the containers ?? Also they were out of whipped cream & still continued to make orders without whipped cream. The New York State Department of weights & measures will be notified about the short weights. Another lost customer
I would like to thank Barbara at the Lisbon store for trying to help us have a successful project safe grad party but unfortunately her hands were tied by management. In the past this franchise has donated to our cause. I would like to say kudos to the Preston franchise for stepping up and helping us out. Your generous donation is greatly appreciated.
I go to dunkin donuts often but recently went to
The one on beach channel drive and beach 113 st
I was very disappointed , my daughter and i ordered
They did not have the ice cream dish she ordered
Or the bananas for the smoothie i ordered, they
Tried to give us substitutes, we finally ordered something
Different, my daughters was the wrong size and i
Ordered a vsnilla bean colada and it was awful,
The service was terrible , i will never go there afsin
We threw both items away and wasted our time and
Money, i am very disappointed
I stopped at the Dunkin Donuts in Hazleton the other day and I wasn’t pleased with my service. I ordered my coffe with extra sugar and a little milk and a cinnamon raisin bagel with butter lightly toasted. I ended up getting someone else’s coffee and it tasted terrible. My bagel was toasted really dark. I wasn’t very happy. I didn’t realize this until I was already half way to the office. But that wasn’t what really made this Dunkin unprofessional. My problem was that one of the female employees was talking to another and I heard sexual comments and some foul language. To me, that isn’t something that is professional in such a place. I probably won’t be stopping there again, and that was my first time. Someone needs to do something about that. I have colleagues that go there and they say they hear some of the same things going on. They have had their orders messed up and never got what they asked for.
June 3, 2014 – I stopped at the Dunkin Donuts on Mayfield Road in South Euclid, Ohio around 8:20am. I stopped by before work. I was in line (which was a little long) , but okay since this was morning work rush hour. I noticed it took a lot longer to for the cars to approach and place and order. I have no idea what the issue was, but I waited at least 5-7 before placing my order. A bagel and black coffee. I was able to place my order, but then was ask to pull up and someone would bring me my food. My thought was, its just a bagel and coffee – again black coffee – nothing special. I did hear someone state she (me) was waiting on hashbrowns and something else (I could not her that part), so I informed the cashier that I was only waiting for a bagel and black coffee. But anyway, I pulled up in front by the patio and there was one other car waiting in front of me. Another 5 minutes or so minutes past and a young man brought the first car her items and then gave me my order. Which was INCORRECT. They put cream in the coffee. Well I had to wait a few more minutes before the worker came back out. This particular DD is very small, traffic was wrapped around the building, therefore, those waiting on orders could not pull into parking spaces, so they ask you to park in front of the building. Well since there was a car in front of me, when I pulled up, I know I was blocking the exit lane, there was no other place to go. I was on the first car’s bumper, that’s how tight this place is. Anyway, when I told the service worker that my order was wrong. He then stated in a very rude manner, that I needed to pull up and let the other cars go by, because they would be late for work. I was totally and thoroughly disgusted by that statement. I was already inconvenienced by having to wait in a long line for a bagel and black coffee, AND then I had to wait for my order AND then for it to be WRONG AND then this person is going to say something to me about being other people being late for work. I hit the ceiling and told him that I was not going to move my car until my order was correct. How dare he say something about others being late for work, when HELL I was late too because of their poor service and disorganization. So in total it took 15 minutes to get a bagel and coffee. Finally, the manager came out and asked me what was going on and I explained it to him and by that time the worker came out with my coffee, but the damage was done. I told the manager, that they won’t have to worry about me, I have no plans on ever patronizing that location again. I believe this particular Dunkin donuts has changed ownership, because the service has gone down ALOT. I am normally a patient person, but this really ticked me off. Poor service, late for work, wasted money, because as soon as I arrived at work, I poured the coffee out, there was no way I was going to trust that person with my coffee.
So I am encouraging everyone to bypass the South Euclid DD location. There is another DD on Mayfield Road, closer to Lander. Then there is always McCafe at McDonalds which is where I will stop tomorrow.
Jerry Morenoff says
Dunkin Donuts while traveling makes any road trip much easier. The donuts and the coffee are unparalleled. Unfortunately, we stopped at the Dunkin’ Donuts at Sloatsburg Travel Plaza, NY Thruway. I am 77 and had my AARP card and asked for the donut and coffee discount. They refused to give it to me, stating that they never heard of it. I hope you can rectify the situation because it is very bad for the franchise name. I spent about $10 there including coffee and donuts and although the eating/drinking experience was fine, I was left with a bad feeling about the franchise. Thank you for hearing me out. I live in Bethesda, MD where there are two new Dunkin’ Donut shops and the people there are terrific.
Dr. Lou Ambrosio says
My granddaughter who is 8 and I went into Dunkin Donuts at 2609 N Dixie Highway in Wilton Manors …we ordered a med Decaf and a med Ice Coffee Decaf….ask a counter person, who name is Allison if it was fresh because it was the bottom of the pot…she assured me that it was fresh…when we received it….it was terrible and asked her to make a fresh pot…she made the pot and said “you have to pay for the new pot..” I said I already paid for the coffee and she said ” I told you the other pot was fresh, do you want to see the camera…WHAT….she REFUSED to give us the fresh coffee…and said absolutely not…you MUST pay again…we usually go to the DD at 4840 N. Federal Highway in Fort Lauderdale, Fl…and they are absolutely the best….and also on 3904 N. Ocean Blvd, Sea Ranch Lakes Fl….and they are also very friendly and great …I know that DD will not read this , so I will also send a copy to the C.E.O..believe me, it is not the money….it is the principal how this woman, ALLISON embarrassed me with me granddaughter…She should not work anywhere that includes waiting on people…also, there were other patrons that were not happy with the service and OLD COFFEE…
Dunkin donut is a company who has pakistani and indian franchisees who treat thier employees as slaves and DD BRAND IS EQUALLY RESPPNSIBLE
Shelley marx says
I worked at dunkin donuts for two months. I busted my butt for the manager. Cleaning. Scrubbing on my hands and knees. I made a comment about her making $700 a week (which she tells everyone) and sitting in her office all day “delegating”. Well she fired me the next day. That store also had a labor problem. Instead of sitting shouldn’t she do some kind of physical work too. I busted my butt off for minimum wage but I’m very dedicated to my job. And is it fair that she can go home early and call the store to have someone click her out at the time she was supposed to leave. Get boyfriend also works for dd. I saw them at Publix one day grocery shopping and she went to get a gallon if milk. He told her to put it back. That he wood get one from his store the next day instead. Wow. Really. $700 a week and you have to steal milk. And god knows what else was taken. U really enjoyed working there and was excited about one day maybe running my own store. I guess those dreams were shattered. At least I know I would have given that store 100%. Store is on mcgregor blvd in fort myers Florida. Someone needs to do an inquiry on the manager. Hire someone that will at least earn they’re pay.
Shelley Marx… Don’t give up on YOUR DREAM… Others have disappointed you, but if YOU get your own franchise… You know how it should be managed! A well run business does not go unnoticed, sad to say we only hear the complaints, which there are many. New employees do not take the time to Listen to customers to get the order correct and some managers think its OK to not be honest. We need someone like you to be a manager, apply for the position before getting your own DD… Follow Your Dream!
The Dunkin Donuts on 63rd St in Philadelphia is very unprofessional particularly at night going through the drivethru. No good hospitality, no thankful behavior, shoving my change and food in my hand. The guy at the window got my order wrong and then had a terrible disposition when I corrected him. I wanted to check my food before I pulled off and he huffed and yelled “HERE” so I can hurry and take my change. That was my last time I’ll be giving that location my business!!! Either retrain those employees or they will lose more business until shut down is the only option.
I recently went to the DD in mokena illinois inside a gas n was gas station. I was In line and saw a girl behind the counter spit in a customers coffee when they werent looking and saw another girl laughing about it while walking away. That is by far the most disgusting thing I have ever witnessed. You definitely lost a customer. Later I found out from someone who works there that the two girls have HERPES! Are you kidding! ! I will make sure everyone knows this and does not visit that DD. You should probably watch who you hire! !
Margaret Qayyum says
My husband & I visited the Dunkin Donuts @ 506 W North Ave in Elmhurst, Il this evening. We ordered the grilled cheese meal & chicken salad meal, the cheese on the grilled sandwich was not even melted & the bread was all slid to one side, we ask them to cut the sandwiches in half, NOT!!! There was only 1 order of hash browns. I ordered a butter pecan ice coffee, guess what, NO BUTTER PECAN & my husband had tea, you could not see the tea for the milk, needless to say I am one upset woman! We brought the food home to eat, lesson…….never leave without checking your order. I am very upset, next time I definitely take my business to Subway if I need a sandwich. Oh & by the way, communication problem?????
I hav a big complain for the dunkin donuts store that is on howard n western 7578 N western Ave chicago,that place is getting more disgusting in couple of weeks. i m the regular customer of that store but i m sure i’l notl be their customer anymore.I ordetr 1 coffee n muffin in a drive thru n they keep me awaited for 15 minutes thats disgusting.next day i went
thru the front n there cashier girl dont know how to charge money n there was a big line again thats made me crazy i mean how cud they put a people who dont know their job the girl was asking another girl how to charge a bagel.once again i wasted my time.the store was so dirty. garbages were on the floor n tables were also not clean.i dont know wats wrong with this store n suggest people not to go there anymore.
I just want to Let dunkin donuts corporater that I have been working in a one of the stores almost for 5 year.I was the shift leader and I am certifed.on the 4/26/14 I went to work I dont know What was wrong with My manager I got their I clock in and he just started screaming at me infont of the employes and custome,I got mad I said stop screaming at me If u want to talk to me talk to me in the Office his like t Let me tell you something youre not goin to tell me What to do I was like ok them If you keep on screaming at me im goin to go home so his like go then I dont need you so then I started you clockingout then he tell me If you leave dont ever come back so then I left,he said he was mad because I was late I started at 1pm I might had clock in at 1;07pm.it wasnt the first I been late I beeun late almost the 5 years I been working their so i dont see a good reason to be fierd for I hope that this gets seen and hope something gets done.Thanks I just trying to say that it was not Fair.
Rebecca K says
Dunkin Donuts has lost a customer.. I wouldnt even eat a free DD purchased by someone else. Recently DD has put on a commercial about the Watermelon Coolatta. The girl hands it to her coworker to handle her “seasonal thing”… Do you understand you are actually picking on people with a real mental illness??? Seasonal affective disorder (SAD) is a type of depression that occurs at a certain time of the year, usually in the winter. However some people can experience it in the other seasons. People commit suicide because of this condition, and here you are making a joke of it about a drink.. My mother personally suffered from this illness and she experienced her issues in the spring.. Glad to see she is no longer alive to see your company making fun of mentally ill people. She was a die hard DD customer as well. Seriously? Not ok! your marketing dept. should be ashamed of themselves.
I was going to put in a request for a DD to our town because we have no Doughnut shops here, but after reading the comments, I’ve changed my mind. I don’t think I will ever eat at another DD again.
ahsan khokhar says
I am aregular customer of dunkin donuts i wana file a complain about dunkin donuts employee the branch is located
on 59 street bergenline avenue west new york, new jersey 07093… in this branch their is an employee working here his name is (ashish) he have no manners that how to deal with the customers i order a coffee this person made my coffee but the coffee is cold so i request him that plz can u make it warm and he replied that i am not your servant i dont want to make your coffee again … he argued with me and he said.. that i will kill you .. you mother f***er…. please i request you to come and visit in this branch at 6 pm and check the video and see his body language that how he is communicating with me badly…
joy guimaraes says
hi my name is joy and I was employee at dd at 312 maple st in marlbrough mass I had resigned a month ago because of the new manger named Vicky who had taken my hours from 35hours a week to 9 hours a week who does that when I asked her about my hours she just says I made the schule and that’s for the week and I said to her that I was not traveling 25 mints for your nine hours and I quote nobody would ever do that they would quit and that store would lose employees because of whats she is doing and then I applied at another dd and they told me that she put me as non rehire so now I cant even get another job at a dd I don’t desirve this I was there every day an on time until this happened I have a passion for dd and I loved my job cant anyone do any thing for me please
During a visit to your store in Swansey New Hampshire on Rte 12 both my daughter and myself witnessed a very disturbing situation. While waiting in line a young lady came in and some of the crew acknowledged her by saying Hi Jen. We ordered and while waiting for our cold latte to be complete the young lady Jennifer asked if the donuts fresh, at that moment an employee behind the counter took a piece of plastic took a chocolate donut from the stand and reached toward Jen who touched the donut with her bare fingers said something and the girl behind the counter put the donut back onto display case!! I was in shock. How could anyone believe or think that once a donut is touched by a customer it is fine to put it back for others to purchase. I have been a loyal Dunkin Donut customer for many many years but will not buy a donut or any food product from a store that evidently has no training on health codes or violations. It was sickening. My daughter was angry but we left the store due to having to be at an appointment.I have been certified in safe food service and know this is not ok in any situation. I recommend you get a manager in that store that follows code and does not put the public at risk. I have told my family to avoid getting donuts there I am concerned for their well being. TO allow customers to check for freshness by jamming their fingers into donuts cannot be part of the training manual or any health dept training. I do feel I should report this to the health department. This young lady Jen was not in uniform was not wearing gloves she was a customer. This incident happened on Friday the 11th of April 2014.at about 6pm.
I went to the Dunkins on RT 122A in Rutland, MA on April 13, 2014 just before 8:00 am. I asked for a medium HOT coffee with 3 sugars and 4 shots of milk as I alwats do. The coffee was LUKE WARM and so WICKED STRONG I couldn’t drink it. My stomach was in knots for hours. The reason the coffee is so strong is because NOBODY is checccking the weights of the coffee grinds on a weekly basis as required by Dunkin Donuts. When I called to speak to a manager, I was told they do not have managers working on Sunday’s. REALLY???? It IS the manager’s responsibility to make sure the weight of the coffee grinds are correct. I am NOW OFFICIALLY A HONEY DEW DONUTS customer here in Rutland, MA. I just moved to Rutland the first of April. I WILL NEVER purchase another cup of coffee at a Dunkins in this town again. SO TTHANK YOU FOR CONFORMING ME TO A HONEY DEW CUSTOMER!!!
SANDRA RUPKEY, Sales Executive(should be fired for being a snob)!!!!
1719 Elmwood Avenue
Phone: (401) 941-5651
I went in this store and that’s all she was doing was yelling at her employees! She thinks she is better then everyone else you can see it in her snobby face and my friend and I where only in their 25 minutes eating we left because we felt so bad for them cause she was such a b***h to them… They should all quit on her a** and leave it to her to do all the work..She was on her cell phone in between yelling at them too, not good business for a boss. I would never go in again just because of that witch ! Everyone stay FAR AWAY FROM THAT STORE ITS NASTY MEAN THERE ARE PLENTY MORE D&D UP THE ROAD .SHE IS A B***H ON CRACK !!!!!!! Always yelling at nothing ! Again her name is snob and ,
SANDRA RUPKEY and believe or not the owner lmfao !
Thanks Lisa ,Heidi
Pauline DINOTO says
I love the managers and staff at the following locations: 1305 South Military Trail, Deerfield Beach, Florida and 216 Reynolds Road, Johnson City, NY. They are hard working, pleasant and always greet me with a smile. The coffee, lates, etc. are always good and the doughnuts are always fresh. The premises are kept very clean and my friends and I love going there. Dunkin Donuts is the best!
I recently went to the Dunkins at 342 Broadway st. Lawrence Ma like i always do. I was extremely disgusted my the customer service i received by the girl who took my order. I saw her name was Zeyna. The whole time I was ordering, she was rolling her eyes and when i went to give her the money, she rolled her eyes again while ripping it out of my hand. While making my order, she was having a very inappropriate conversation about a topic she should be discussing at work using obscene language. They lost a customer because I would never return to that dunkins ever! She shouldn’t be working there with the attitude because I’m sure i’m not the only customer they’ve lost because of her.
Marcus Walker says
I am a regular at the Clarksville, MD Dunkin Donuts. I come in quite often with my wife and children. The last few times I have been in the store – specifically in the evening — the employees have been using obscene vulgarities loudly in front of my family. My wife has asked them to stop, and yet they continue each time I am there. Their inappropriate personal conversations should not be said in the workplace where children can hear.
I have never done a complaint in my life, and have worked for DD for many many years different franchises, But this one is the worse one ever, management is bad, the crew and shift leaders get blamed for the managers mistakes, So I did give my notice today, enough is enough, I believe in discussing other employees income in very inappropriate This store #351826 I have done the DDU 2 times, and have tried to teach employees the right way, but it is not going to happen at this store , I have done job fairs with other franchises and trained managers for store, gone to rallies and this store has its own set of rules, DD is always been my passion, and when I can not give it 110% it is time for me to move on. Thanks so much for listening to my Rant, Cheryl
linda matusek says
My husband purchased donuts at the Bagley and Engle rd Middleburg Hts Ohio at 3:41 today March 26, the fry cakes were hard , we were very disappointed with our purchase, I called and talked to an Elizabeth I told her she should take them off the shelve and toss them away.
wiliam porter says
changes need to be made at 10th street dunkin Greenville nc. don’t mind spending my money there but I wont be talked about by your asst manager whos guetto back.. sexuality and who iives in my house has nothing to do with dunkin. u need a manager and asst manager at this store. you can make it better or keep it the same if this is your representation for dunkin you are in bad shape. ill keep my money spend elsewhere.
I am very very unhappy with your week-end crew at this DD on 108th & Q. This is the 3rd week-end visit that is not a good experience; I walked in to about 5 or 6 workers and maybe 2 tables with people and one person waiting for a cup of coffee in front of me. Not too bad… I brought my refillable cup to get an iced coffee (large) and 2 donuts (my usual)and I placed the cup on the counter. and I waited, and I waited,, 5 minutes went by and 2 workers crossed in front of me but no eye contact, no “have you been helped or I will be right with you.” No one came to take my order so after about 7 minutes I had to get to work so I picked up my cup (empty) and left the store with no one asking or saying I am sorry. I go to this store 3 times a week and the service is great, but this is the third try for weekends and I give up…..
valerie allen says
I purchased doughnuts from the store on West Second st. in Fulton NY, on Thursday afternoon, I have to tell you they were terrible, dry, no flavor, possibly the worst I have ever bought. I haven’t frequented a Dunkin Doughnuts store in a very long time, and I think you have now permanently lost a customer, I had no complaints about the young lady who served me, she was very pleasant and friendly, but you need to do something about the product you are selling.
Loyal Customer says
I’m confused why there is only one crew member working at night. The wait is long no fault of the hard worker. This person has to manage the front counter and drive thru ALONE. It’s under staffed and it’s wrong I am so turned off by this. Corporate needs to step in and make this situation better for your customers and your hard working employees. The location is 11292 Boyette Rd, Riverview, FL. I asked several workers in the last 6 months they all said owner is to cheap to hire another worker even though corporate says there should be two people. They don’t keep workers long I wonder why?!
I will never return to DD….it used to be the best place 30 years ago..when I had gone to the DD at 807 W Vine St Kissimmee, FL for the LAST time, Donuts are ALWAYS stale and you would be lucky to have 7 choices no matter what time of day it is.. they always say ( with an attitude of course) “Nope we are out” idiots who work there and from what I am reading in all these posts, Idiots who run it and most importantly, idiots at corporate. They just don’t care all across the board. Krispy Kreme has now added a loyal customer with me….Good bye DD shame you don’t care like you used to.
I am a former employee at a dunkin donuts in coxsackie ny… The manager there her name is Sarah has no regard for any of her employees and always has something negitive to say. I had left and by no means im i trying to start trouble but when she tells me ” i have a stick up my a**” thats a little un called for.Every day she is either outside or on her phone with her mother gossiping about her family drama, The other day when she had only two people on and the other person was drinking coffee not on break during a morning rush gossping i had said “well in my review you had told me to keep my drama at home and i said maybe you should take your own advice” she says “oh well get the hell over it” nor was she helping with the rush …. instead a cigrette break was more important, lots of customers complain but its falling on deaf ears,,,, they had since gone and went to stewarts or mcdonalds…. They way i was trained in my four years of being there is not the way she runs her store, they are constantly running out product and she doesnt order them. This is a big issue and no one wants to say anything in fear that she will fire them. OH by the way when is it ok for her to take money out of our checks for not taking a half an hour break thats a whole nother issue. She is always short staffed and doesnt really care and she wonders why people like me are leaving….
Hi I buy coffee every day 7 day a week @ store #330997 in Union NJ I was interested in having the flavor Pumpkin Spice Syrup brought into the store being that was my veryyyy favorite & only flavor coffee being that other DD i want to they had pumpkin syrup because customer asked manager to request it. If not can you possiblity sell a bottle to me. My # is 908-456-XXXXX or e-mail thanx
I witnessed one of your employees verbally humiliate one of your other customers chase him out of the store then reach into his pickup and wave a pipe at them!!! Are you hiring insane people!?! The store is at a mobile station on rt 114 in Danvers Mass.The employees name he said was Jose!! This happened around 315 am.There was another clerk working who can verified this. I believe he needs training.
Jim Schroeder says
Dunkin Donuts Real Estate
We represent a seller of a hard corner (light) at US Highway #1 & Orange Avenue in Daytona Beach, Florida.
The property includes a 28,000 SF office building at the rear – that could be used as a corporate office, or other use.
The seller will sell the just the corner lot, or the entire property. This would be a great place for a Dunkin Donut store – plus offices or storage. Please contact me for more details.
Pan American Real Estate (US) Inc.
RE: Dunkin Donuts 1918 Wilbraham Road, Springfield, Mass. At 7:55 a.m. on 2/23/14, we purchased a dozen donuts. Six glazed and six plain, $7.95…The donuts were not fresh. They were stale. I called the store and spoke to a young lady, who was less than professional. Instead of apologizing and offering to replace the donuts, she said “Well lady, all our donuts are fresh because they are delivered early in the morning.” Before I even suggested replacing them she said, ‘and if you brought them back, you would get the same donuts anyway.’ I asked for her name, she refused, and hung up the phone. I called back, but since the store has “caller id” the phone was never answered. I then called from a different number, and asked the young lady that answered the phone, for the name of the person I spoke with earlier. Without even putting me on hold, there was an “active” discussion (very audible through the phone) about giving me her name, and I heard “b****” and then “click” down went the phone again. I called back at least three more times and the FAX MACHINE was on????? Finally, I called again. I asked for the name of the “store manager”, Leslie, I was told. I asked to speak with her, and again, she was less than professional. She did give me a local phone number of what she said was “corporate office”. I have called the “local” dunkin donuts at 413 589 1761 and left a message with a Ms. Martin. I also called “corporate office” in Canton, Massachusetts.. All of this avoidable “drama” because I called the store to let them know about a dozen of stale donuts.
Anytime I have ever gone to Dunkin Donuts in Kissimmee, Florida the donuts are ALWASYS Stale! I have given up on them and their “who cares” attitude..Krispy Kreme all the way…best donuts around.
Why is it so hard to find peanut dounuts!
It seems some locations have them sometimes, are they discontinuing them because of allergies.
I think Dunkin Donuts should offer them again!
I read that you are pulling your advertising from WEEI for a comment made on the morning D & C show. Really?? I listen all the time and these guys basically remind me to stop and try the latest whatever you are introducing. Have a sense of humor. Donuts will never be regarded as healthy but we all have a few now and then.
Dunkin Donuts Crew Member says
I work at one of the dutchess county New York Dunkin Donuts stores and I have to say we need some new management. The manager doesn’t seem to care at all and makes crew members come in to work when they have to flu and lets us be sick working with food. Also the store is not run properly and even though we clearly need more people in the mornings especially weekends we have like no one coming in until the afternoons. Not to mention there are no consequences when people repeatedly call out or don’t show up for work so they continue to do it.
I always go to dunkin doughnuts. Hardly ever have I had such a horrible and disappointing expiernce with them. I was just at the store about an hour ago. Ordered an ice coffee as always with Carmel cream and sugar. The iced coffee are supposed to be a dollar. I always go so I know that I was told till the end of January. So I was at this one at the end he told me I owed him 4 dollars and change. To be exact his name d c. I order the coffee and a plain bagel with butter. I told him the coffees were 99 cents atleast I thought so. He said no and got very rude with me. I felt disrespected by him. I called the store about 5 minutes later asking how much the iced coffees were they told me one dollar. I’m extremely upset with the service not to mention my bagel tastes stale. I’m highly dissatisfied with this service. I would like for a call or an email back to see what can be done. I will not be refereeing anyone to this particular store. Horrible experience
I am trying to get in contact with the CEO or someone who can help me with an idea I have. Please let me know asap. Thank you
Canton .ms is the headquarers
DD in Martinsburg, WV is a horrible place for employees. New employees aren’t getting proper training and get talked down to if they mess something up. Management passes around employee phone numbers to other employees. How is this appropriate? They have to find their own coverage…management never does this. Calling off because there’s a foot of snow outside should not get employees reprimanded. “Find your own coverage or you have to come in” is the phrase used. Someone’s life is worth a cup of coffee? I think not! And why is there NEVER a manager or supervisor on all shifts. All management conveniently are gone by 1:00 in the afternoon. I also didn’t find it sanitary considering management will let family go behind the counter and dig into the donuts. I’m sure customers would love to know that one! There are so many things wrong with this store. I think it’s time this place was investigated. The place is being run by a 23 year old and you can tell.
1516 turnpike street stoughton, mass……this DD is so disgusting…while eating they are sweeping the floors and dirt goes everywhere…they they mop with bleach till your eyes are burning and even hit your shoes with mop and bleach while you sit there…i told the guy to stop and go away from me and he said…no, i don’t work for you…some ignorant brazilian..so tired of this place i stopped going….imagine all the dust and dirt sweeping so hard that we are eating this XXXXX ………i feel like i lick their floors…..why can’t they clean before and after people are there??? its the dirty donut place to me.
I ordered a large ice coffee with milk and sugar, and sausage egg and cheese on a bagel. I got into work, an hour later have the sandwich and drink half of the coffee. While working I felt nauseous and almost threw up. I looked at my coffee and there’s white chunks in the iced coffee. I went home and threw up . I recently started going back to this store since others around here are even worse. Please fix the stores around here.
hii I worked in nj sewell 306089…I having problems with my owner and the district manger..i used to work 70hour in one week and they never pay for the over time..that store is small doesn’t have the manger they make employe to use the expire food and they want us to make dounts with out gloves sometime we make all the food with gloves because they samall small budghet. they are from India and they are so racist about the other religion. or to hire any American person there..my friend applied and they turn down
her she is half black and half Spanish..They have some people working for them and they are not even illegal to work in here..my owner have 13dunkin dounts and you will find out with no one other all india people working…when I ask them about the its not fair not paying for overtime and I told them it just not fair next day I walked in the store they cut down my hours to 25…and for five day they want e to work just 5hours In a day…driscit manger purva patel…owner sam patel and preash patel
I have been working at dunkin donut for about 2 years now and finally got to become a shift leader. I am very good at my job and care for everyone. My boss doesn’t respect any of us and threatens us and yells at us for the smallest thing. Well today I got my promotion taken away from me all for calling out sick. They actually wanted me to come in to even though I was sick. What do I do about this. I come home every day crying because of the place but I care to much to leave it.
cole howard says
I think its bulls*** to fire someone who was out sick and has the doctors notes to prove it and is the only white person mixed with all albianians who just strand around and don’t do anything. Plus the manager doesn’t return phone calls or answers his phone for that matter. Dunkin donuts in westboylston ma on westboylston st. Sincerely a very disappointed and disgusted customer
they only like the brazilians…anyways…get a decent job…you are white !!!!
It’s really upsetting to know that my manager Chris is trying to fire me for calling off work the past week, I have a bad case of mono and have had a medical excuse for the days I have called off, I actually came in on Jan 11, 2014 because my doctors office was closed and couldn’t get an excuse on that day right away when I probably could have on the 13 th , but for fear of losing my job, I came in sick with mono, witch I think is not right of the fact that mono is contagious and would be spreading mono to a customer, but what do you suppose I do, stay home and get better or go to work and infect your customers.
I go to the store @ 1145 Union Rd, West Seneca, NY 14224 at least 4 times a week. i can’t tell how disturbing it is to know that the manager you have working there could care LESS about the costumer. i went there yesterday and my daughters bagel was burnt so bad i couldn’t cut it with a chain saw. so i threw it out and made her toast. Sooooo i go back today and received the same thing only this time i went back to get it fixed. told the manager the same thing ” I was here yesterday and got burnt food”, she reply’s maybe you should have came back yesterday and told me. i am a paying customer the rule of food service is “If YOU won’t eat it DO NOT serve it. this is twice in two days that i received burnt food. And what’s more disturbing is the so called manager acted like it was my fault. needless to say i will NEVER go to your place again and i am telling EVERYONE i know not to go there either. very sad thing when you can’t trust a so called “MANAGER” to treat your customers with a little respect. just the attitude she has is gross.
Rob hensley says
I feel your pain sir and I’m sorry that happened!! I’m just wondering whatever happened to the customer is always right??
Hello Dunkin Donuts Head Quarters in canton. This about a person whom is telling thousands of people on face about JUNKIES at Dunkies in the Boston area of Revere mass. Her name is Socially Cece She is a Multi film producer non license company. On her page go to the left bottom corner and youll see ”Likes” as it is advertised Junkies at Dunkies. This person is cutting down your Business completely Discriminating your company, mocking slander . view how she as writes about your Dunkin Donuts inc trade mark. how there is drugs serve in the food and your coffee. This is not cool I wouldn’t even go there or anywhere to buy your coffee . She needs to be sued by your company. She is advertising this on her net work web pages it illegal to discriminate you should charge her with the federal department and the state . From a concern Dunkin Donuts Customer taxes payer of the commonwealth of Massachusetts.
Rob hensley says
I was until this morning a faithful employee of dunkin donuts anytime anything happened I believed wasn’t right I would either refuse to partake in the action or report to dunkin corporate .. such as hairs baked into donuts that we were told by the owner Jane to keep up along with stale and bug infested donuts over 24 hours old which I have pictures and video of. Today I found a donut with a 1/4th inch metal shaving on it so I took a picture and the owner calls not 10 min after I did telling me I was not aloud to take pictures and that I needed to work harder and faster!! By this time the sores on my hands were burning uncontrollably and painfully . I began trying to contact a manager he didn’t answer I signaled to the cameras for Jane kudos the owner to call me quickly. I got no response.. then the shift leader at another near location by the name of Jon started telling me I needed to walk him over a bunch or materials this is when I said I can’t I am sick I have to go he said OK and I left but I had forgot my pay check so I went back and when I returned I was told by the manager that he couldn’t speak to me because I had quit but I didnt.. I have no write ups which are for being in trouble when there are other employees that have 10 to 15 complaints and write ups.. I busted my ads for dunkin and I tried to keep their standards high and all I got for being a great employee was fired. After I asked why I got fired they said I quit , which is false I never told anyone I quit. I couldn’t even get in touch with a manager or the owner to leave because of this horrible rash on my hands but just because the shift leader said he herd me say I quit I don’t have a job!!! How is this fair?? I have no rights and nobody to help me out and a ton of horrible pictures and videos just to show I’m not lying or even embellishing . I need help, I have a family to support and because I tried to be a good employee and watch out for the customers well being
Raquel brea says
My name is Raquel and I went to one of your store located in Danvers Ma store number 300178. I ordered a medium regular coffee with cream and extra sugar. My husband ordered a combo number 5 which comes with a coffee and on the side I ordered a veggie flat sandwich. We get to the window and pay cashier: AM D. I noticed she only gave me one coffee so I told her that we were missing one coffee. The cashier tells me that am wrong butyou can clearly see on the receipt that the combo came with a coffee itself. She then tells me sshe’ll give me another coffee, so I handed my credit card to her, and as the window closed my husband and I heard a guy said “FUNKING SPICKS.” My husband knocked on the window and asked the cashier and the male employee what they had said and the male employee responded by saying ” I I DIDN’T SAY FUNKING SPICKS, I SAID FUNKING HISPANICS,” I asked for the store manager and the male employee said that he’s the manager the same guy who said “XXXXXig spicks” I then asked for the store manager the cashier said to leave the drive thru line. That the receipt had the phone number for the owner. It did not so I asked for a number she gives me a number and we leave. Tried to call the number as we are leaving and no answer. Finally somebody answers and said this is Joe or Joel I asked are you the owner of store in Danvers he said yes. Asked for my name I give him my name and he said what happen. I start by saying what happened and he interrupts me said I don’t think anybody said that anymore. Did you record this there is not proof of that. I tell him why would I be recording a drive try for dunking was not expecting an employee to call us this horrible words. He then said I don’t need to listing to this don’t call this number ever again or I’ll call the police and have arrested. He hung up I looked up the store number and come to find out the employee gave me the same number to call the owner and the person who answered was the same guy who insulted us. He pretended to be the owner and lied about who he was and position. An owner of a company would never talkthe way he was talking over the phone or aanswer a call like it was answered. I’m disgusted with the service and the lies of this store. The employees talk down to us like we are garbage. The supposed manager thinks is OK to talk to customers the way he did because according to him he was Hispanic himself. Feel very ashamed for the names we were called and then the audacity to give us the same number to the store and pretend to bethe owner of that ffranchise is appalling. I visit dunking every morning and this was the only time somebody there did this. I will never visit again and I will tell everyone I know and see about my experience as our money is green no matter where we come from
S***ty service, food, customer service and bad management everytime and the last time I go. I rather spend the extra two dollars for Starbucks!
Coffee Drinker says
John Stark Highway
Elm Street @Rte 11 & 103, Newport, NH 03773
Order 2 large iced coffees both with light ice. 5 sips into my coffee it was gone, and making a slurping sound through the straw, while a cup packed 90% full of iced remained. Only 5 minutes had passed since I ordered it, so I turned around and went back. It was a slow night, and no other customers were there. I told the clerk Terry (Fontaine), that my coffee was supposed to be light ice, and that in 5 sips it was gone, and I have a cup full of ice left. She said she couldn’t do anything about it, because I already drank the coffee (5 sips of it anyways), and that she didn’t remember us being there, which had to be a lie, since as I said the place was NOT busy all night, it was a stormy night with bad roads. Furthermore the 2 times that night I stopped there, there was no employees in the front of the store, both employees (Terry and another large male kid/young adult) appeared to be groggy when they came out to make the order, rubbing their eyes, and fixing their hair, as if they had just woke up from a nap in the back room, and didn’t really want to be working.
keith lang says
THE DUNKIN DOUNUTS IN THE DESPLAINES AREA IS A SCAM !!!!.
You never or rearly receive good coffee!!!
It ranges from watered down coffee, to bad tasting coffee, to perfume smelling coffee!!!
Also when you order cream and SUGAR!!! YOU GET SUM SUGAR SUBSTITUTE!!!.
There’s no consistency through out the area stores!!!.
IT’S ALL ABOUT PROFIT INSTEAD OF QUALITY. WHAT HAPPENED TO QUALITY AND
I also noticed an unmarked small white box truck making deliveries to sum of the stores
INSTEAD THE MARKED LARGER TRUCK! .
Today is Dec. 24 and I decided to get some Donuts. I went to the store in Miami(67 ave and 8 street) there were no Donuts at all…not one..in fact the Person in front of me bought munchkins and the store would not accept his 100.00 bill…when I went to order she said they had no do uhh nuts but I could purché the munchkins the men left behind!!I almost walked away but purchased a coffee as I love your coffees and I tell everyone about the coffee. However, this is not the first time I Walk into a Dunkin do uhh nuts and they do not have doughnuts..at all…(I have gone int o the D D on 87 th ave and west flager). Is not a doughnuts shop suppose have doughnuts …they really need to improve this. ..today at the D D store I went four customer walked away in the 2 min..I was there..how many customers Walk out in an hour…please Fill up the stores with doughnuts which is the produce that made u …..That is crazy to go to a store at 11am there are no doughtnuts….its crazy…then go to another store and it be empty too….you are losing tons of customers.
I hate that I even have to do this but it needs to be brought to your attention. I visited one of your restaurants on Sunday, December 22, 2013 at 1:50 PM, and had the worst food industry experience of my 28 years alive. The location was at 6 Bell Ave, Hooksett, NH 03106. The store number on my receipt read 342068.
Part of my order was two cinnamon raisin bagels toasted with light butter. They came out with what one may say as “drenched” with butter. Now normally I would move on and just deal with it, however this particular store has given us too many of the minute problems in the past, enough is enough. I informed them that we had asked for light butter and handed the bag back to the cashier, who said nothing, took the bag while rolling her eyes and yelled to someone in the restaurant with a sarcastic sounding tone: “There’s ‘too much’ butter on it…” She then told me to pull up and they’d bring it out. I bit my tongue and pulled forward. This is a crowded parking lot, (there is a gas station included) therefore I could not pull forward enough for them apparently and was yelled at, I repeat, yelled at, repeatedly from the employees and the people in the car behind us. I could not believe that this was happening. I drove off, without my bagels. I spent my hard earned money and left.
I will not be back to that store ever again, nor any other locations for some time. I would rather spend the extra money at Starbucks or McDonald’s, than to experience something of that magnitude again. For someone else’s mistake, I was harassed in public in front of a crowded parking lot, a full gas station and restaurant. I have never been treated like that as a customer in all my life. I am a frequent customer at Dunkin Donuts and I know this is not how they conduct themselves at any other locations that I have been to. I know you do not train people to act out such as they did but this cannot go unnoticed.
These people exhibit little knowledge in customer service. I don’t care about the bagels. I am appalled at the women at that Dunkin Donuts that I encountered. Their behavior was and is absolutely unacceptable. There are plenty of people that are looking for jobs that would never put a customer in that situation. I highly recommend your hiring process filters these people out better in the future.
Thank you for your time and good luck with filtering these poor attitudes out of your business. I sincerely hope that for your company’s sake you can find more professional employees to represent your business. I would hate for this type of unprofessionalism to hurt the Dunkin Donuts name that New England, myself included, makes part of our everyday lives.
I recently visited dunkin on west main street in new Britain, ct. thought I would do something nice and pay it forward for the car behind me. Well I did and was on my way, but when I looked in my rear view mirror the employee was taking their money! Talk about disappointing, sometimes you just want to scream! just thought I would share that, I would have turned around and faced off with the employee but I was on my way to the airport and didn’t want to be late. hopefully he feels guilty for doing that, but I doubt it….people be aware!
I am very disappointed with the service at DD store #337481 service plaza in Natick,MA.
I just went through the drive thru. The person was laughing over the mic and was rushing us thru the order. I went in the store and asked them why they were so rude. My mistake in trying to speak to rude unprofessional people. The manager neve bothered to come to the counter. One of the cashiers said “we are humans we all make mistakes we can’t laugh” it wasn’t at you.” Very defensive attitude. Well he accused his own self.
I really don’t care if they laugh but get the order right. We got our order wrong twice and walked back inside for a drink they forgot. They also forgot to charge for a drink and 2 donuts. They care less about your business,. Not only do they laugh loudly as they take orders but get the orders wrong not once but many times. You can review my order 149. Got 2 donuts, a chic milk a sausage egg and cheese but got ham and cheese instead and two coffees.
As a reputable corporation ,DD you should educate your employees especially your managers not to tolerate such childish and rude attitudes for your loyal costumers .
Eileen Deitch says
I would like to commend the Dunkin Donuts, Applegarth Road, Monroe Township,NJ 08831. I had mistakenly left my wallet on the table. It had money, credit cards, driver’s license and more. The worker cleaning the table found it and gave it to the manager. He in turn made every effort to call me. When I went to get the wallet it had everything intact. Nothing had been taken. I truly appreciated the honesty of the store staff. They truly deserve to receive merit for showing such integrity. The store is always clean. The workers are professional and polite. I truly value the Dunkin Donuts in Monroe Twp,NJ. Thank you
IS THERE AN EMAIL ADDRESS FOR DUNKIN DONUTS COOPERATE OFFICE?
christan scott says
I am a very faithful customer to dunkin donuts i have been going there for ovet 14years i have my hole family going there an i go to 30street train station the new manger they said his name was yogie i dont like the way i see him touching the workers i no he.may mean no harm but i dont think he should touch them at all the other manger mesha i.over heard het talking in the ladys room on the phone about an other employee she said thet names was tanya gina an nazrin she didnt like them espilley tania i think that wasnt right she dont no who is listen to her an i no her language they need to be mindful of what they say an how they talk to people an the work move is not in the american word excuse me they do not no how to say that help they need to take populer english class on how to us there words thanks any way i will ne ver return not as long as they are treating people like that espilly those girls she as talking about o one more thing i wrnt pass there yesterday an the girl tanya afrian american she was talking about was gone all company needs to check in to that it was something funnie an 30was all that
Michelle Jeansonne says
I have firsthand knowledge that DD #351822 opened its doors for business almost one week before being inspected by the Health Department. The day of the visit, the doors were locked around noon and a nearby private landscaping company was asked to block the drive-thru, so as to not allow any traffic through. When we walked up to enter, we were approached by someone, who doesn’t even work there, and informed that there were “technical issues” that needed to be addressed and gave a whole “we can’t accept cash because we could get audited by the IRS for this” story. We believed it, until overhearing a “meeting of sorts” in the lobby by past AND present employees. That conversation was a result of a honeybee problem surrounding the store. I know this is a new business and all, but is this the new standard that DD is allowing it’s franchisees to set? There have been occasions when I’ve even heard the owner, Shyam Patel, complain to his workers about a problematic customer(and for good reason). Our community, where the store is located, is thrilled to have DD call it home, but if this is what we have to put up with, the deception and possible health concern, then Mr. Patel should just return home to NJ.
B Buckley says
I will make this short and sweet. I M. Tea drinker If your a tea drinker you need boiling water. NOT. A pot of water shimmering and milk should be put in after the water Nothing is worst than a Luke warm tea. Please get it together and install a machine that has boiling hot water, or I can go to other coffe shops or macdonalds which has. A great hot cup of tea
I have seen your latest commercial for the “Hot and Spicy” sandwich. As a Africian Amercian married women I find the ad offensive. To portray such a negative scenario to promote your sandwich is tasteless. The underline and subliminal message would not be used had it been another ethnic group. Since that ad had to be approved by cooperate, I wonder who is RESPONSIBLE for communication content and quality. I will not be making any stops at Dunkin Dounuts and will be getting my breakfast needs met elsewhere.
You are totally ridiculous and you sound like a jerk. Why should that be offensive.
mike uminski says
I live in the villages Florida, you currently have 3 locations, one on 27/441 – and o e I Spanish springs, and one on 466. Need one on 466A and Brownwood. AS a loyal customer these are great locations. Please put coffee houses in these locations.
A very loyal customer.
As a daily customer at this particular dunkin donuts I’m really dissapointed to complain, however the issue was just so ridiculous I feel it need to be addressed. Went in at 10 am this morning ordered two coffees to big and toasted sandwiches and two hash browns. They were super busy so there was a wait which is no big deal, however an impatient customer took out order and rushed out the door before I could say anything which of course was not the employees fault. However that’s where the issues started. We had already waited 15 mins. After they knew what happened they proceeded with other customers orders and didn’t take care of us who had been waiting. I let it go for 10 min. Until I had enough I had to be somewhere and asked for a refund. As I was walking out I realized I was only refunded for the sandwiches not hash browns. Went back and the “manager” refunded me for one hash brown when there were two. So in total I had 3 refunds done due to lack of communication and I didn’t get back into my car until 10:45 which means I spent 45 mins in the store and had a coffee to show for it. Because of all the refunds I had a hand full of coins that he didn’t even offer to combine into bills. The girl at the register and this manager were rude and unapologetic. As a former shift manager as dunking I try to be as understanding as possible and kindly make my complaint. Their sarcastic and rude behavior was just unacceptable. So incredibly dissapointed
The address to this store is 69 middlesex turnpike burlington mass
Astounded Customer says
Dear DD Executives:
I am appalled at what I had just witnessed at one of your franchises on Mechanic Street (Rapid Refill) in Bellingham, MA. Although, usually a very clean DD and friendly staff – I just witnessed an employee dusting the vents above the donuts and coffee. Being a Food Safety Certified Manager, I cannot believe that these employees are not trained in Food/Health Safety. This girl was complaining of the dust getting in her eyes as it was falling from the ceiling, I can only imagine what was getting onto the food! I will not be purchasing from this store again.
I took pictures of this employee while she was dusting and will be more than happy to send this to the appropriate people in order to assure health and safety to all that do continue to consume your products.
Mark P. Karydis says
Dear Mr. Nigel Travis,
My client owns a lot in an area of the west FL coast where Publix and McDonald are established. He is interested having Dunkin Donuts build in his land.
Could you please guide me about who to contact within your HQ office in order to proceed.
Mark P. Karydis
R. E. Broker Associate, R. E. Instructor,
MONIQUE MATHESON PROPERTIES, L.C.
Fluent in English-French-Italian-Arabic-Greek
Former Regular says
To Whom it may concern,
I am writing this complaint in an effort to stop what I believe could be an possible health concern for all customers of the Dunkin located at 205 Dexter St. Pawtucket R.I……I believe store number 102. When stopping in for my daily sandwich on and coffee on Wednesday Oct. 17 I noticed and over heard something very concerning to me. I saw crew members taking the temperature of the items in the refrigerator that items for my sandwich were just used from when I heard the staff member tell either a manager or some type of shift supervisor that the temp was not correct and it was almost sixty degrees. The response from this manager was “what do you want me to do about it.” Having worked in kitchens and having my Safe-Serve certificate this alarmed me…….I began to think to myself, I just ordered a sandwich that was currently being made with the items from that broken refrigerator and secondly, how long have the temps been in the danger zone and how many unsuspecting guests mat have received tainted product. I asked to speak to the store manager concerning this situation and was told she was not available to speak with at this time.
I walked out of the store and immediately discarded my sandwich in the trash. The money I spent is not my concern, the tainted food product and lack of concern by staff and management is at the center of my worries. In addition but dwarfed by this glaring lack of concern for guests were other issues. While waiting for my order I saw a crew member eating a muffin, I think, in the back. I saw her take a bite wipe her mouth with her hand and then return to work to make guests orders without washing her hands. Also the cashier that handed me my coffee and sandwich was a smoker because her hands reeked of cigarette smoke. I work in a kitchen and wash my hands EVERY time I eat and or smoke.
This lack of hygiene and use of tainted product is very concerning, if this is going on what else is slipping under the fence, so to speak. Should I be concerned that staff members do not wash their hands after using the bathroom? Is the cream I get in my coffee every morning at the right temp…………I DON’T KNOW?
After some research on line I have discovered that three Dunkin Donuts in my general area are owned by the same person. So again I ask the question if this unsafe and unsanitary practices are occurring at all three locations?? I DON’T KNOW?
Do to my dedication to my profession as a cook I have no alternative but to send a copy of this to my local Department of Health. I have also posted this on my Facebook wall for all 592 of my friends to read and will surely detail it in my weekly blog.
I hope that these horrible breaches of public trust are addressed promptly. I now frequent a different coffee shop every morning for my daily java and breakfast, which is not as good as Dunkin Donuts, but I will not return until all of this issues are resolved. I also am encouraging all friends, family and anyone for that matter to do the same. HOW DOES DUNKIN DONUTS ALLOW THIS TO START AND WHERE WILL IT END? Possibly with a major health scare to the public.
Thank you for taking time to read this. I hope it will be the vehicle to start a change for the better or at least to investigate these issues. All I ask for is my breakfast being made with non-tainted ingredients and not to get a coffee that some girl made, after wiping her mouth and nose with her hands.
A former Dunkin Donuts regular!!!
chrissie dourant says
I myself have the same complaint about the owner of the broad st c.f location how is it that I go about actually speaking to someone about my concern I am a valuable customer and tired of the nonsense that goes on in this place every time u call there is never a manager avail to speak to u I always get diff excuses to where the manager is or story that she left for the day an I am quite annoyed
I absolutely hate it when a person can look me in my eye and lie! I was in the DD @ 2 Penn Center Plaza, Phila. to get something simple: iced mocha decaf w/cream and sugar. The cashier rung it up, and I stepped back out of the way to wait. I noticed another employee who was making the orders call out for an iced coffee w/cream and sugar that had been SITTING ON THE COUNTER when I walked up. No one claimed it, so she took it in the back. When I was given my order, I asked was it decaf, and was told “Yes, it is.” Then I held it up to examine it, because it looked too light, and asked if there was mocha in it. The woman said ‘Uh, no” and took it back, and added it. However when I got back to my job, what I immediately detected after a few sips was that it was definitely NOT DECAF. Two things, 1) I was probably given the order that was sitting of which the mocha was just added, and 2) I am extremely sensitive to caffeine in coffee. If I wasn’t a wary person, I could have drank a lot of it which quite possibly would have had an adverse affect on me, on my health. Employees need to be mindful of their orders and definitely should NOT pull stunts like that. I paid for what I requested, not what they wanted to give me. And if they think most people are in a hurry and don’t pay attention, then they should think again…
Jeff Cole says
We decided to order 25 dozen of the special purple donuts for an Alzheimer’s acknowledgement at a local nursing home. A half hour before picking up the order, the Manager of the franchise group calls saying she only has 11 dozen. So we got 14 dozen mixed to make up 25. Very disappointing! The GM then had the gall to offer a $20 GC for the problem, which we declined and said it wasn’t worth it. After 2 weeks of given the run around by the GM, the franchise owners and DD corporate, we were offered $85 for our trouble, not even the full amount of the 14 dozen we had to make due with. I would of liked to see a better outcome……….
Melissa Meade says
My 16 yr old daughter was hired at the dunkin donuts in Fairmount new york on August 29th filed out all of her paperwork and the manager took copies of her ID and working papers and told her that his fax machine was broken and as soon as he got it fixed he would fax the papers and call her with her hours. She waited about a week and called to see about her hours and was told he was going to the Bahamas on vacations for a week and when he returned he will give her her hours. Well when he returned from his vacation he quit and my daughter never got her hours. Now the new manager (Danielle) makes her come in for another interview and then doesn’t hire her. Tells her she not going to hire anyone for that shift for 3 to 4 weeks. I think this is very poor employee service. She should have never had to go back for another interview when she was already hired. We went out and bought her the shirts and sneakers she needed for the job for nothing. She was very excited about working there and now she doesn’t even get a job. How disappointing for her. She is a very hard worker and would have been an asset to the company. Nice going DD!!
Sebrena Edwards says
Well I was with Dunkin Donuts for 4 years until New Years Day 2014!!! I went to the restroom after being at work for 5 hours and when I came back 2 minutes later!!! I was told to clock out and go home!!! He is a new assistant manager only been with them for 4 weeks!!! He has tried to send me home in the past 3 weeks 13 times!!! He is treating us black employees like The Help!!! Needless to say he dropped the F bomb on me and I dropped it back on him!!! I lost my job!!! I refuse to be quiet about this
angela wisz says
To whom it may concern:
I worked at dunkin donuts, the store located at 420 Somerset avenue, north dighton Massachusetts. And I’m writing this to complain about the completely unprofessional manager I was working for. A little over a month ago, I had begun my menstrual cycle at work and needed to go home to change, I would have returned if allowed to speak. I felt gross, uncomfortable, and embarrassed. I called Natalie early that morning because I had nobody else to call, and I couldn’t stay at work like that, but she completely disregarded all of that and flipped out on me. She told me to stick a rag in my pants and suck it up for the rest of the day, until I started to cry out of embarrassment and walked to the back. She embarrassed me on front of employees and customers. She then snatched my headset off my head yelling at me and called me a kid and sent me home for the day. So I went home and acted like nothing ever happened the following day. Until Sept. 22 2013 , I was sick with a temperature of 100 and a sharp pain in my chest, so I called out of work on my way to the emergency room. Natalie hadn’t answered the phone all throughout the night before when I tried calling out, so I called her at 5am when she answered, I said “Natalie?” She responded (and excuse my language) “what the XXXXX do you want, its 5 o’clock in the XXXXXing morning, its my XXXXXing day off, just stay the XXXXX home” and hung up on me. So I did and brought her the doctors note later that day. Which stated I wasn’t to work until after the 24th of September. The following day 9/23/2013 she texted me asking me if I was coming to work disregarding the doctors note, and I told her I can’t, she got upset and told me “well my note says stay home all week” which I can’t afford, so I just started to apply for a new job. I applied to nemasket health care , which asked for a job reference. I gave the woman who’s name is Tonya, the number to dunkin donuts but people picked up and hung up the phone all day for her. So she asked if I can give her an alternative number to get ahold of Natalie, and I gave her natalies number. When she finally got in touch with Natalie she was very unprofessional. She stated the reason she was calling and Natalie said, (excuse my language again), “what the XXXXX is this XXXXXX trying to do?, this XXXXXing XXXXXX is crazy, I work 7 days a week she not going to do that to me, when did the XXXXXX fill out the application?, XXXXX her she isn’t getting any more hours from me,” and etc. The woman called me immediately after and told me word for word. She was in such an awe that Natalie was speaking to her Like that she was in disbelief of how unprofessional she had been. After that Natalie then texted me telling me not to give hr number away for references. So I asked her if I was still scheduled for the following week like she had previously told me, and she completely ignored me, for days. I asked again and again, and didn’t get a response so I dropped off my key to the store. When I dropped off the key I was told Natalie told the girls NOT to tell me that I’m working so I won’t show up and she can say I did a no call no show. She is completely out of line to speak to anyone the way she was. And I’m happy to say because of the way she spoke to the woman Tonya, she felt bad for me working for someone like that and gave me the job. Since I worked there I’ve seen her embarrass plenty of my co-workers in front of customers, and treat them the same way. She is a terrible person to work for and shouldn’t be given a responsibility of being in charge of other people, she takes her job for granted and does NOT appreciate her employees nor does she have any type of respect for them. I hope something is done about this, its unfair to the people who still work there, and even to the customers who have complained about her bad attitude .before, this store would be 100% better without the unprofessional manager .
Chris Thomas says
Dear Dunkin Donuts Corporate Offices,
Hello, I am writing you today to say after 7 years of faithful service to Dunkin Donuts that I will not be returning.
Here are the facts
I go to (ONE) location due to driving distance and time constraints and that location is 7317 Parkwood Boulevard Plano Texas 75024 (store# 3463-10). I love Dunkin Donuts and always have because of one type of donut…I love and live for the Double Chocolate donuts….That is my favorite and the only one I go for. I also only go on a Sunday. Before I go on allow me to share some back information. Well this year has been horrible for me with only working part time and then my father passing away in June. When I finally got back from all that mess I decided that I would go to Dunkin donuts and get my favorite breakfast to cheer me up.
On June 22nd I got in my car teary eyed and drove to Dunkin Donuts and arrived at 10:00am. I went in and asked for my 4 double chocolate donuts and a Pepsi/Coke. I waited in line and when I got up front the gentleman simply said “Sir we are out of them, next in line?” I felt like an idiot and like a number and nothing more. I just let it go and let it roll off my shoulders because I figured it was 10AM after all and they probably just ran out so I left. I wanted to come the next week but couldn’t and then the next week my sister got sick and then she passed away from a heart attack (three weeks after my dad) So, like I said it was a bad time. I promised myself that when I got back I would still go to get my donuts.
On August 25th I decided to go back (for my birthday 8/30) and treat myself to my favorite food. So I made sure that was there at 9:00am so as not to miss out again. I walked in and waited in line and got to the front and asked for my 4 double chocolate donuts and a Pepsi/Coke and she said “I am sorry but we don’t have any more of those.” Obviously I was discouraged and asked for the manager and he came over and said “Can I help you?” I said yes sir, I am here for Double chocolate donuts and this is the second time in a row that they aren’t here. He then said “Well, we always have them, but they are very popular. I guess the church folk beat you to them.” I figured that there was no need to argue and move on.
On September 9th I purposely got up at 7:15 am and called the store (972-673-0031) and spoke with a Latino gentleman and asked him to set aside my 4 double chocolate donuts and a Pepsi/Coke. He said “No problem sir and asked for my name” I gave him my name and got there at 7:40. I figured calling ahead and going in early was the only way to do it…a Win Win situation. I went through the drive thru, I got my box and my donuts and made the 15-20 minute drive back home. I walked up the stairs sat down my donuts in front of the computer and went to grab ice for my drink. I then sat down poured my drink and opened my first email of the day while simultaneously opening my box and there they were before me… OH MY GOD….Not 4 double chocolate donuts. There were 3 (THREE ONLY) white cake donuts with chocolate icing. MY GOD…
After all that …I was so distraught that I grabbed the box got back in my car and DROVE back (all the way back) and went through the drive through. When I got there I was told that the gentleman I spoke with was now gone and I was told this…”There must have been a MIS-communication but we are sorry there are no more double chocolate donuts.” They wouldn’t even refund my money saying that I got what I ordered. I went back home and threw away my NOW watered down Pepsi from 40 minutes before. I can’t express to you how I was feeling at this point.
On September 8th I decided I would try again. I went at 8:30 am and I walked in and patiently waited and walked to the front and didn’t see any of my double chocolate donuts. I told the cashier that this is my fourth attempt to get 4 double chocolate donuts and wanted to know what she would suggest for me. Basically she said you can drive around and see if other locations had them. I then drove to the Coit road location and all they had were chocolate donuts with a white thin glaze and again not what I am looking for. I decided to try one last time (because I don’t give up so easily).
On September 15th I called the store (972-673-0031) at 8am and said I am coming in for 4 double chocolate donuts and a Pepsi/Coke and to please set them aside. I said…I will be there between 8:25 and 8:45. I got there and went straight up to the front (no wait this time…Thank God) I asked for my 4 double chocolate donuts and a Pepsi/Coke. She said “We are out sir can I get you interest you in something else?” I of course KNEW they would be out, so I quietly asked for the box of 4 that were set aside for me. She said she didn’t see them and then asked someone else and then this gentleman came around the corner and said “Sir we waited and when you didn’t show up we gave them to someone else” It was now 8:37am. I was infuriated. At this point nothing can be done to make me happy, replace the dissatisfaction, loss of gas, money I paid the week before and the time and effort to do all this.
Still Today I just felt …..Well…why the hell not? Try today… I went in at 9:03. I walked in and saw (NO) double chocolate donuts ANYWHERE. I didn’t even ask the cashier. I asked for the manager immediately. Up then walked a Caucasian woman by the name of Savannah. “She said I am the manager” there was no hello, no may I help you, no …is there something I can get for you? I knew from that moment that this wasn’t going to go well. She folded her arms and began to get a little louder than she should.
I expressed what has been happening and she said that this could never happen “We always have those here.” I did not argue and simply asked for Corporates main phone number. She responded with “I cant give you that sir sorry” I expressed that I need to contact someone regarding this issue. She said “I am not authorized to give you their number”. I asked for her to write down her full name and the store location number. She then handed me a piece of paper which said Nancy on it and instead of having the store location number it had the store phone number. I was then asked to step aside for guests waiting in line. I don’t know that I have ever felt so un-valued as a client or customer EVER. This is the worst treatment I have gotten from any establishment.
I have spent money on incorrect items. I have wasted at least $20.00 worth of gas. There is no price that can be put on the effort and stress involving this situation. So, I am letting you know that I won’t EVER be returning to your location or any other Dunkin Donuts location and I will be posting my experiences on every review possible in addition to sharing with my clientele base that they should not visit the stores.
I am upset beyond description
Dont be such a fatass that you have to cry over a donut that simply sells out. Not all stores make their donuts there
Michelle Jeansonne says
Wow, don’t be such an a**hole to him. I’m sure that were it YOUR fat a**, you’d have an epitaph on this page about YOUR experience. So why don’t you stfu and kindly move along….
I always go to Dunkin Donuts each morning for a caramel mocha iced latte. With a senior discount, I usually pay $1.96. (went yesterday) Went in this morning and had my money ready and was told it was $2.74. I was aghast!!! It went up that much overnight. I am so sad I have to leave them because I have had radiation and chemotherapy to my throat and love coffee and cannot drink anything hot and this latte was so wonderful, but, I can’t afford to pay this amount each day.
Natalie Childers says
EXTREMELY DISAPPOINTED FREQUENT CUSTOMER
To whom it may concern,
I wanted to reach out to you today to first let you know that I have been a loyal Dunkin Donuts customer for 20 years. I absolutely love your coffee, the incredible variety there is to choose from, and the prices of course are always a plus. Unfortunately, I started going to the Dunkin Donuts on 108 W Ridge Pike in Conshohocken, PA 19428 because it is one my way to work, and right near my office. I cannot even begin to list how terrible the customer service is in this location, and there is no regard for customers or their feelings. There have been numerous occasions where I have ordered a drink, and when I pull up to the window the drink was not what I ordered. Now I have also been in the restaurant business for 11 years, and I know how difficult customers can be at times, but this was not the case. I very politely say “I’m sorry” and repeat my order. This is where they yell at you and say “No you ordered this” and look at you like your crazy and go on to tell you how wrong you are instead of just simply making my drink. And every time before they hand you your drink they say “Next time order the right way.” I have let this kind of behavior go a few times. I have tried to call into the store and ask for a manager, and miraculously there is never a manager available to speak with. Today was the last straw. I ordered a small caramel swirl iced latte, and when I pulled up to the window the drink was not as advertised. It was just a small coffee with a flat lid. No whip cream, no caramel drizzle, nothing…Again I very politely asked where the whip cream and caramel was, and the gentleman yelled “You have to ask for it, that is not how it comes!” He slammed my drink down, and grabbed the whip cream and made a tiny little splash in my cup, gave me my drink, and closed the window. The drink to no surprise was terrible, and yet again I was disappointed and angry with my decision to buy a drink from Dunkin Donuts. I am so outraged by the way this chain allows their workers to treat their customers. I feel that Dunkin Donuts needs to reiterate a new customer service policy, and drill it into their employees heads. You need to not just be all about making money, and be more about your product, and customers who are the ones paying the bills. If you didn’t have customers you wouldn’t have the corporation you do today. It is a shame but I can honestly say you have lost a very loyal customer, and I would rather go to Starbucks and pay three times the money to have friendly service, and a product that is consistent. I know that Dunkin Donuts are independently owned, but I cannot believe that you would let people like that represent the Dunkin Donuts name. I am done with constantly being treated rude, and leaving disappointed every time. I am only writing to inform you to take a closer look at how you allow people to represent your company. There are plenty of other places on my way to work I can stop and get my morning cup of coffee, and from now on I will do so. I really hope you will take a closer look into the Dunkin Donuts on 108 W Ridge Pike in Conshohocken, PA 19428 it will be a shame to lose the business of another whole company. As I will no longer get orders from my co-workers for Dunkin Donuts ever again.
I agree totally with you. As I always have gone into the store as I have trouble speaking because of radiation to my throat, the employees where I did go in Nashville have always been polite to me, but, never the get my order correct even though I did go there almost daily. The price went up on their latte overnight and I won’t be going there any longer. I will buy my own combo and make my latte and I hate that as I work and liked the idea of having it made for me. So long Dunkin.
As a customer for 58 years and I feel I have the standing to nominate, what I judge to be by far the WORST DD store in the continental U.S. My nominee is store # 302946, located on Neltor Blvd in W. Chicago, IL. It’s like visiting a 3rd world country inhabited by workers who seem to be terminally ignorant of any semblance of just what “customer service” means to a retail business. To follow are some of the factors that I believe warrant nomination of this DD store as a “poster boy” for being the very WORST in the DD franchise system. No one in the store seems to care that this is America and should be SPEAKING ENGLISH or have a sign that says Spanish speaking only — IT’S RUDE. Next, the workers more often than otherwise, ignore a customer standing at the counter so they can finish their “side work.” Extremely aggravating is the fact that they DO NOT open the store, ready to serve customers as the store hours state — more times than not the store is completely closed (and dark) at 5, 5:15 & 5:25 when the store hours advertise opening at 4 AM. When I have the time, I avoid going to this DD and another owned by the same franchisee on Roosevelt Rd. because of the same problems listed above. I’ve been going to DD since 1955 in Worcester, MA (where I was born) and have since been to several hundred across this country and without reservation, this is by far the WORST DD I have ever patronized with NO exceptions!!!!!
christina nieves says
Extremely horrible customer service at the location in stamford,ct 441 west main st employee was arguing with me(customer) on my order was talking about me in Spanish to other employees and I am Hispanic I understood everything I asked to speak with a manager and he did not handle the situation at all no corrective action was taken and I don’t understand how you can hire such people to represent your company u should be ashamed of your self’s hope to hear back from you….i would never go there again and I will not recommend anyone to ever go there
I can’t help but get extremely upset about this matter. It was over a month ago or so when I had written a “complaint” about the Dunkin Donuts in Homewood, IL on 187th Street. I have to walk in when I go there because my vocal cords are paralyzed and I cannot be heard on the intercom. I did receive an email back about they were short handed and they gave me a free bagel and beverage (I did not redeem, only because that is not the reason I was writing).
I have heard the Manager at this particular location complain about customers, employees not showing up, employees fault she looks bad, etc. numerous times. I asked the young man, who made my bagel (yesterday), if he could ask the manager to not talk about me and other customers in front of other people. He just responded, oh no we love her, she is great! Since I know she knows I made the complaint, she makes comments like, make sure people are filling out the survey because ALL we ever get is the ones complaining and not the compliments. And it is just the way it is said (arcastically) and towards me.
So, I go into the store today and the manager tapped the girl working the window and nodded towards me and so she turned around and looked at me. I could tell that all the employees have been different towards me, but I would think that saying something like Good Morning, Thank You, or something along those lines would be nice to hear being I am going there at least twice a day, every day. I have to make a point of saying it to them and look into their face.
I do work for McDonald’s (customer service) and I take care of numerous complaints, I have never ever gone out into the lobby or restaurant and said anything about a customer or employee. I treat every single customer with respect and appreciate their business. I only return to the store nearest my home/work because another location is too far away. But, if I had a choice of another location, you can bet I would never step foot into this store ever again.
All I can say is this situation is very much disappointing and needs some attention. And, I am not the only one that feels this way!
I walked in on Saturday afternoon August17,2013 around 4pm & I walked up to the counter & the lady whose last name is “Hyppolite” came up to me & tells me “I am not serving you my manger says you are not allowed in this store ” I was blindsided by this so I told her ” Ma’am what are you talking about I did nothing wrong” & her response was “You came in yesterday & you know what you did” as she was talking her co-worker I believe his last name is “Mendez” was telling her “You have the wrong person I know what lady you are talking about as he is pointing to me & this is not her” I am repeatedly telling her you are making a mistake Ma’am that is not me ..I come in here my with my 8 year old daughter almost every day & my little girl orders ice cream & I get coffee. “Hyppolite” response is “I know it was you my manger says the girl had a tattoo on her arm” after about 10 minutes of going back & forth she finally agrees to serve me I order my usually ice coffee’ while all of this is going on a customer behind me walked out before making his order the lobby is filled with customers sitting down and watching TV & the scene she is causing & I am completely embarrassed I never felt so insulted all I wanted to do is walk in & grab a cup of coffee. As I go & get my coffee she replies “Here is your drink but I know that was you & my manager will see you on the camera, I replied with again “I WAS NOT IN ON Friday & I DO NOT CAUSE A SCENE WHEN I COME IN HERE MA’AM” her co-worker again is telling her “The lady you are talking about is a crack-head that comes in with her boy-friend and steals and causing a problem…”THIS LADY POINTING AT ME IS NOT HER”. “Hyppolite” continues to have a nasty attitude towards me and speaking down to me like I did something wrong, I told her I wanted to leave my phone number for her manager to call me because she is a making a HUGE mistake & I want a apology for embarrassing me in front of all of these people she refused to take my number down & “Mendez” answered my response when I asked when the manager would be in he said between tomorrow (Sunday) from 6am-3pm. I was hurt , humiliated and was thinking what if I had my little girl was in here with me like I usually do what if she verbally attacked me if front of her? I was in tears the drive home, I have been coming to this store for the past 4 years & come in 1-3 times daily at Dunkin Donuts with my child I am a regular & paying customer & have never caused a problem in this store. On Sunday I wanted to come in around 8am when I woke up to get my usual coffee but I didn’t want to bother the manager because I assumed they would be very busy so I waited until 11am.I came in & spoke to this manager & explained this employee kicked me out of the store & refused to serve me for 10 minutes because she thinks I am another person that came in on Friday evening and caused a problem, ” the manger says there must be some mistake & she come in at 4pm and will talk to her. As I was talking to the manager another lady co-worker says ” I know “that lady ” that comes in & that is not you I agreed with her & the manger says the lady we are talking about comes in all the time & causes problems in the afternoon with her boyfriend and they had to call the police on her Friday whenever this happened. The manager tells me they are in the middle of “Rush Hour” and says he will talk to her when she comes in at 4pm & gives me a free cup of coffee. I thought it would of been resolved but Personally the manager was more concerned with the line behind me & getting me out of the store @ least it felt like that, when I was getting my straw the co-worker young girl with purplish hair came up to me & assured me that she would tell the manager who “This lady” is and also confirm that I was not that person. Later on in the day it was over 90 degrees and I went through the drive thur this time around 2pm & ordered a Iced Mocha Latte and the young guy “Mendez” served me and said “I apologize for “Hyppolittle” she was in the wrong you were completely right.. I tried to tell her several times that was not you that came in Friday & caused a scene that you always come in with a little girl that gets ice-cream & you get your coffee never caused a problem but she is hard-headed & would of caused a fight with him as well. Around 5:15pm a few hours later I came though the drive though again to grab
a Coffee Coolata this time & “Mendez” went to give me my drink all of a sudden “Hyppolite” came charging to the window saying “I know that was you I saw you on the camera Baby & screaming and yelling at me ” she came almost out of the window and the other co-worker had to pull her back multiple times out of my face as she is yelling at me.. I am telling her for the 50th time Ma’am I was not here on Friday I don’t cause any problems you have the wrong person. I drove away fearful & upset she was so close in my face like she wanted to fight me over this situation. I also had my mom on the phone as all of this was happening and she witnessed the whole conversation. I was treated like a criminal & a drug addict I am completely appalled by this. Today August 19th, 2013 8:08am I walked in after I dropped my daughter off at school with a friend of mine because I was scared if she was their she would embarrass me again,we asked the cashier to speak to someone who was in charge which was “Patrice” my friend explained to her with me as well that their employee is harassing me when I come in here accusing me of being someone else & this is uncalled for embarrassing me in front of other people & we would appreciate if this harassment would stop. “Patrice” agreed with me again saying the same thing I come in all the time with my daughter & never caused a problem & she will make sure she has a meeting with her today & Patrice actually asked me for my phone number which was nice because I tried to leave my contact information with Hyppolite” & the manager & both of them refused it. I am not a criminal I am a paying customer that should be treated like one & not be yelled out & verbally attacked by their employee when I did nothing wrong. I would appreciate some type of contact back & this be resolved immediately I don’t know at this point if I need to contact an attorney because she is harassing & now almost attacked me for the past 2 days. I like Dunkin donuts I have been going to this one for the past 4 years and this is just wrong she can treat me like complete crap for no reason, I would also like to see the “Video” that she keeps accusing me of I am very upset! Today was my daughter’s 1st day of school and I did not want to bring her in Dunkin in case “Hyppolittle” was their pretty sad my kid could not get her breakfast sausage from this store because of an employee who’s behavior is uncalled for
Laura PissedOffCustomer says
Ma’am that is uncalled for and I suggest you write corporate a letter. 1 to each executive! Unfortunately there are people who are hate their jobs and take it out on customers. Good luck.
Dunkin Donuts Corporate Office AddressDunkin Brands Group, Inc.
130 Royall St
Canton, MA 02021
Contact Dunkin Donuts
Phone Number: (781) 737-3000
Fax Number: (781) 737-4000
CEO: Nigel Travis
CFO: Paul C. Carbone
COO: Paul E. Twohig
6 washington st north reading ma location wanted to charge 25 cents for a cup of water so I could take some pills. DD corporate offrice says every DD franchise is an individual business. What a cheap way to treat customers. I had given them $7 an hour before. Shouldn’t DD corporation have some standards for all their franchises?
minor comment…we went to Dunkin on Lakeworth Road in Lake Worth Florida and got our usual donuts and coffees and I asked for a cup of water. I was charged 30 cents for the water. Are times that bad that a cup of water has to be paid for to make a profit????
If you care, let me know.
I’m very upset I can not get a peanut donut at Dunkin donuts any more!!!! What about the people who are not allergic!!! What is this world coming to!! If you are allergic to peanuts then don’t order the peanut donut!!!!! Boycotting SF
Carol M. says
I love Dunkin Donuts…. but mostly I’m addicted to your Ice Tea. So I get it almost every other day. Today I went to this location 12173 S Orange Blossom Trail, Orlando, FL 32837 (407) 251-5142
went thru the drive up and order two unsweetened ice teas… which is $2.11. The girl told me that it would be $4.33. I told her the ice teas were only .99 and she told me NO, the ice teas have never been .99 that they were ringing them up wrong. I told her no thanks and drove about 1 mile closer to my home and got my Dunkin Donut Ice Teas for .99 each.
Someone needs to inform them at this location the ice teas are .99
Im writing because i am a loyal dunkin donuts customer and hope to remain one. Recentlty during my visit to the dunkin donuts in mattydale ,new york on brewerton rd I was completely disgusted with behavior the store manager Sarah displayed. On June 24, about 830 am, she completely disrespected her fellow employee In front of a store full of customers in which I thought could of been handled privately.On top of that the store didn’t even have coffee ready and I had to wait and listen the situation going on.. This is not the first time I’ve come into this store and witnessed this kind of behavior not from employees buy from the store manager. The store needs a serious managerial change or your going to lose a lot of customers and business including myself…
First of all we love Dunkin Donuts coffee, but my wife is lactose intolerant and at the
Syracuse and Rochester area Dunkin Donuts stores they did not have a half and
half creamer, so we had to go to McDonalds and have their coffee, is this a company-
wide situation? Please respond, Thank You.
peter stefanou says
This is about the new dunkin donut in ridge new York.Why is it at 7am there is only 4 trays of dounts on the shelve.7-21-13.also the week before.On grand opening week the shelves were stocked.I had to go to 7 eleven to get a corn muffin.I talked to the manager and she just smiled,.she needs to go!!!!!!!!!!!!!!!!!!!
Subject: Dunkin Donuts 6-30-13
An incident was brought to my attention today which has disgusted me to the point that I am writing your company to voice my disappointment and concern over the apparent policies of Dunkin Donuts and its franchise owners and managers.
The incident took place at the new Dunkin Donuts at the I-95 rest stop at exit 10 in Darien CT.
My daughter was scheduled to begin working there today and showed up at this Dunkin Donuts in the morning. About an hour after her first day began, she called me up extremely upset, and told me that she has been called a “white XXXXXX” by another employee, and that she had told the manager about this but the manager had done nothing. My daughter understandably walked out, as she cannot work in such a hostile work environment.
My concern lies in the fact that this type of behavior, racism against Caucasian people, is apparently condoned by your company. It is without a doubt condoned by the manager of that establishment, as she took no action whatsoever against the employee that made the racial slur against my daughter after she was informed of it. She stated that it is just heresay since there were no witnesses! Incidentally, her father is the owner of that Dunkin Donuts. So, I take this to mean that according to her, any employee can say anything they want to another employee or even a patron, as long as there are no witnesses? Outrageous! What kind of business practices are these?
Is this the general and accepted policy of Dunkin Donuts? Is it permissible for employees to harass each other with racial slurs, and create a hostile work environment in the hopes that the harassed employee will quit? Is it an attempt to keep white people from working there? I say this because while I cannot speak for the rest of the state, I can tell you that it is rare in my neighborhood to find white people working at Dunkin Donuts, and while there has always been a myth purported that white people do not want those jobs, or white people won’t work for that pay rate, it seems to me now that the real reason my be blatant racism on the part of non white employees and managers, to keep Caucasians out, and leave the jobs open for other races such as Hispanics and or African Americans or Haitians.
The offending employee should have been fired immediately. And now that the manager has condoned that behavior, they should also be fired. My daughter was told that she was the one who would be fired for walking out, but when she mentioned that she was going to the news channels about this incident, things changed and she was allowed to stay. The racist employee is still also working there and my daughter was told that the manager was going to make sure that they don’t come into contact with each other? Now how do you suppose this will happen? I find this unacceptable, and if anything happens to my daughter as a result of these lax policies and lack of regard for her safety, she will be contacting a lawyer.
Again, I am very sad to see that people are allowed to discriminate so openly and un afraid of retaliation. This cannot be the first time this has happened, but it should be the last. If I do not get I follow up email letting me know that this was received and letting me know what if any action will be taken, I am going to assume that my concerns for my daughters safety and respect are being ignored by your company.
I went to a Dunkin Donuts at 430 Salem Street, Medford MA this morning. As I was waiting in line I noticed a young woman (employee) behind the counter who seemed to be under the influence of Something. As I was watching her, her eyes were closing and she was what appeared to be nodding of while standing on her feet. My thought immediately was Oh God I hope she doesn’t end up waiting on me.
The young man, who was at the register and taking orders was fabulous, he took my order and remarkably quick, it was downhill after that. I even asked the young man if she was high? He was very polite and smiled, but did not respond, but I could tell he was thinking the same thing. The young woman then proceeded to make my order. I ordered a Raspberry Ice Tea with three splenda and lemon and a medium iced coffee light with xtra sugar and a caramel swirl. It took forever for her to make these and when she was finished she tried to give my order to another customer.
When I spoke up and said it was mine, she looked at me and said Iced tea, no sugar right? I said no, and repeated what I had wanted. An additional time went by and she finally came back with my tea and iced coffee. I promptly left the store, quite annoyed. I went to my office and took my first sip of iced tea and it was definitely not a raspberry iced tea. I could not return there as I am now in the office to start my day at work.
It surprises me that her manager, who was present DID not notice that this girl was either intoxicated or on some heavy duty drugs. It seems to me that it is not fair to put someone like this in a position to wait on the public. Nor is it fair to fellow employees to have to pick up the slack for her.
I am sure I will NEVER go to this Dunkin Donuts again.
Jennie C Laino says
Why is there no handle on the original dunkiin donut ? I miss it very much. The young lworkers don’t know what I mean when I ask for the original dunkin donut
Jennie C Laino says
Why no original Dunkin DonuTs. The handle is missing.
I quess I will try Krispy Kream!!!
Pam Armbruster says
Store # 345186 needs HELP. Waited 20 minutes for 2 peanut donuts only to get them home and they had very very few peanuts on them and only on one side……I love your donuts but may have to purchase elsewhere
David LEvin says
To whom it may concern.
I was hoping to get the contact information for the Dunkin Donuts Real Estate division. I have some Prime Locations I am exploring with some other Franchisers and would love to be able to put it forth to a Dunkin representative after all: America Runs on Dunkin.
Thanks in advance,
JOHN SMITH says
THERE IS A DUNKIN DONUTS IN WALMART ON US 19 ON SUNCOAST BLVD HOMOSASSA FLORIDA, A FORMER EMPLOYEE OF YOURS NAMED KIMBERLY WITH A FAMILY HAS BEEN REFUSED SERVICE BY THE OWNER AND THE MANAGER HER NAME BRANDY, AND IF ANYBODY WAITS ON KIMBERLY THEY WILL BE FIRED, I AM A 7 DAYS A WEEK CUSTOMER COFFEE SOMETIMES COFFEE AND DONUTS, YOU NEED TO INVESTIGATE THIS MATTER AT ONCE AND GET IT SOLVED OR ILL TAKE MY BUSINESS ELSE WHERE, THANK YOU FOR YOUR TIME. I HOPE I WAS HELPFUL IN THIS MATTER. THANK YOU…………………………………………..
Jennifer Booth says
To whom it may concern,
Though nothing may come of my complaint, I am very upset by what happened to me at a local Dunkin Donuts. I purchased 2 spicy sausage breakfast sandwiches and 2 medium hot chocolates with no whipped cream. When I got home I took the lids off the hot chocolates. To my amazement both cups were half full. I just paid for 2 medium cups of hot chocolates only really to get 1 cup. I was already home and not willing to go back out but decided I would write this instead. It appears to me that when the hot chocolate is dispensed into the cup there is a lot of foam. Instead of the dunkin donuts staff waiting for the foam to dissipate and then filling up the cup with more hot chocolate, they give you a half a cup of chocolate and the rest is foam. This is a problem since I expect to get what I pay for. I think this is a common sense issue but not everybody has common sense. If you could instruct your staff on how to properly do their job then you will still keep me as a customer.
Dunkin Donuts Crew Member says
I’ve worked for the Dunkin Donuts/Baskin Robbins company for 6 years and have not seen any changes in the company. You guys expext a lot from your employees in regardss to surveys, up selling, and staying up to date with new products. These are 2 stores in 1. How about offering something the workers? perhaps a $1 raise or some sort of benefits. Something rewarding to the employee would be nice. I’m speaking for the rest of my crew because we feel unappreciated.
The dunkin donuts in Brooklyn park Maryland need to just close it has been a bad experience every time I go I have went a while back they would not let me in for a donut n coffe at 10 o’clock mean while they wer letting 2 homeless men not spending any money sleep at the inside tables but today was even worse they treated my boy friend in a verry racist way we pulled up got out of the car the guy is waiting at the door for us as soon as we get up to the door he locks it and laughed at us the other man behind the counter also joined in to laugh they have a drive thru but after being treated like that we just left I’m so mad right now n really wanted my goodies I will never spend another dollar at any dunkin donuts again I’m fed up with the terrible service this location offers I’m turned off and angry at the whole company thinking about calling a lawyer it’s sad wen a black male is not allowed to enter a public place after dark wen they are open and than taunted and laughed by employees u should change your mission statement wich I have ready nothing is speedy or friendly about the coustomer service