Dish Network Corporate Office - Corporate Offices & Headquarters

Dish Network Corporate Office

Dish Network Corporate Office Address

Dish Network Corporation
9601 S Meridian Blvd
Englewood, CO 80112

Contact Dish Network

Phone Number: (303) 723-1000
Fax Number: (303) 723-1999
Website: http://www.dishnetwork.com
Email: Email Dish Network

Executives

CEO: Charles W. Ergen
CFO: Steven E. Swain
COO: W. Erik Carlson

Dish Network History

Dish Network, commonly referred to just as DISH, was founded in March 1996 as Echostar.  The company was originally a distributor of C Band satellite TV systems.  They launched their first satellite Echostar I at the end of 1995.  They made their first broadcast in March of 1996.

In 1999, Dish was the first to release a HDTV tuner.  In 2003, Echostar IX was launched, which allowed broadcasting of all local channels to US consumers.

In 2011, Dish acquired the assets of bankrupt Blockbuster Inc. and subsequently added Blockbuster Movie Pass to their offerings.

In 2012, Dish dropped Network from their name and just goes by DISH.  Their parent company is still called Dish Network.

Dish currently services over 14 million customers in the US.

{ 790 comments… read them below or add one }

Linda Anderson May 26, 2016 at 12:28 pm

I have two accounts in two different locations with Dish. I recently tried to unbundle one account with Century Link and was told it would take one to two billing cycles for this to complete. After speaking with COUNTLESS customer service agents at DISH, no one can come up with a way around this. All I want to do is get a bundle with DISH that includes phone, internet, and television. This is just ridiculous!

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Adrian Estrada May 24, 2016 at 8:19 am

Jorge L. Najera site manager of Dish Network @ El Paso, TX location is having an affair with Aracely Parada Technical Support Agent from DishNetwork @ El Paso, TX location. He is a married man, using companies tools such as his company Email & IM Chat & Company Cell, to cheat on his spouse. Corporate HR & IT can get the proof from the Dish Servers for any Emails & IM & Company’s Cell for inappropriate Emails or IM Chats to Araceli Parada or texts to her previous ending phone#8006 & current phone#3782. A manager can not have an affair with her agents per policy & not use the companies tools specially to do so it would be a terminal offense for him. I will continue to use social media to exploit this disgrace & unfortunately it will tarnish Dish Network which is not my intention. Please have your IT pull the Emails & Chats from Dish Networks servers as proof…

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Lana Binnicker May 23, 2016 at 9:16 pm

Today I spent about two hours on the phone trying to get internet service for my Dish service that was connected last Saturday. The service had just been moved and TDS could no longer provide the Internet service. I had contacted TDS to disconnect service today. I was told by everyone at DISH today that they would not connect any internet service to my account unless I had terminated TDS, which I had. I then told the DISH people that I just wanted some info about the bundles offered. I was transferred at LEAST 7 times back and forth. I gave my name. number, and address each time. I have never seen such incompetence as I saw today and I would NEVER recommend DISH to anyone . I finally just told the last person I was too angry to discuss it any more and would call another day. I will think this day over and evaluate whether or not to even keep DISH. I will be calling around to compare service providers. I was a customer for two years and did not encounter this problem before today.
Sincerely,
Lana Binnicker

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Arlene Cowles May 21, 2016 at 10:32 am

DISH or their parent Co. Dish Network…..deceive and trick you into getting service from them. BEWARE … do not be tricked into getting service from them…you will regret it. I agreed over the phone to install their service in Nov. 2014 and as I was renting…and knew I would be moving the next year or so. I was very careful and made notes and told them that I would not agree to any contact commitment…and they told me I could cancel any time with NO FEE. When I tried to cancel this week after 18 months…after 45 minutes on the phone they referred me to “Customer Service” in the Dominican Republic. Who said “I signed a contract for 2 years”. I told them they were liers…they emailed me a copy – and it was a fraud. I knew I never signed – nor was told – nor ever received a copy of a phony contract. The C.S. A. said I had to pay even if they never told me about a 2 year contract! They said I had to pay even if I died! This is a very bad bad co. — tell everyone you know do not believe Dish…they deceive you just like a Pyramid Scheme to get more business!!!

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Georgette Martin May 22, 2016 at 11:03 am

Same problem I was told ALL the companys offer 30 day trial checked and they do…… except dish network they didn’t even have my channel line up do I didn’t know what I was getting hate it DO NOT DO BUSINESS WITH THEM!!!!!

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Georgette Martin May 22, 2016 at 11:05 am

Moderation by who and for what?????

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Georgette Martin May 22, 2016 at 11:09 am

Moderators in my opinion are FCC Attorney General and Legal action

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Georgette Martin May 22, 2016 at 11:12 am

Dish network defiantly needs to be MODERATED!

Tammy Robinson May 22, 2016 at 11:19 am

Moderation by the admin’s of this website to stop spam and protect people from posting things they shouldn’t.

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Hunter Smith May 18, 2016 at 12:52 pm

I started out with the promotional rate for 12 months and have seen my rate increase by 40%. When I tried to cancel service, I was told that the contract has a 24 month stipulation and I would have to pay $20 per month for early cancellation. I am a meticulous note-taker, and I am quite certain the customer service rep that I talked to originially neglected to tell me that–the customer rep that I talked to today said, “well, it’s in your contract.” I went back and found that provision buried at the bottom in the smallest type possible. So DISH, you have me for six more months based upon legality, but these are rotten business practices. The sad reality is that you treat new customers better than your loyal ones. You may get extra money out of me, but you have lost a customer for life after that and lost thousands.

Why is it so hard for you be up front and honest with customers? You just don’t get it. I read an article not too long ago in the WSJ about how many subscribers that you are losing. I guess I understand why.

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Georgette Martin May 18, 2016 at 12:05 pm

I am having same issues with dish file complaint FCC 877-765-8388 also contact your stage attorney general. Send letter to document to dispute resolutions at PO Box 9040 littleton. CO 80120 THEY ARE THIEVES!!!!!!

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Kenneth Lamb May 17, 2016 at 11:37 am

Promised 200.00 Visa gift card back on March 11 2016. Never received it. Have spent 10 to 15 hours on telephone trying to straighten this out. Talked to 15 to 20 different representatives including account specialist,supervisors,and people in the Dish presidents office. They have been trained very good to give you a different answer every time hoping you will just get disgusted and hang up. You have to be just as hateful as dish is or you will never get anywhere. I was told in the end I could take a 200.00 credit or nothing at all, they could have done this back in March and save Me a lot of time. This just goes to show you that your time is not worth anything to them and all they are out to do is screw over you. Beware of any promotional from Dish,make sure you have bird in hand or be prepared to get screwed.

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mike quintana May 13, 2016 at 1:50 pm

Had dish as well this is the most useless company in the world, we specifically talked about internet speed I was assured it would be enough for three computers and my TV, well they charged me more money for my downloads had to add extra money almost every two days the downloads were very very slow found out they did that on purpose in order to charge money for more downloads now the clarity of the channels were not good at all some channels we could even see thru all the lines or the channel would just drop off, I called them they send a rep to channel the problems I called again same problems the third time I told them to send me a rep an if you can’t clear it up I’m canceling service while technician was checking the connections he said this is as good as it gets …lol which was not good enough technicians says call the customer service while he was there I told the lady I’m canceling because your technician says my reception was not going to get any better the lady did not listen to one word I said she kept saying we need a chance to look at it I will send a tech to check out the problem I laughed and said do you want to speak to your technician right now he’s standing here looking at me talking to you, I gave him the phone he told her the reception was not going to get any better he gave me the phone back and she continue to tell me she needed a chance to come and check it out I said I’m sorry but send somebody to pick up this mess or the technician can take it with him she said know an she would have to charge me so I had to get to a higher person like a manager got one explained and she said we will still have to charge you I told her b.s sh*t pick your sh*t , they sent box’s and I put everything in the box’s and called them to pick it up … they said leave it outside on the porch and we will pick it up …. two months later after numerous calls to pick it up nobody ever came still have the sh*t….PATHETIC COMPANY…SORRY COMPANY i DON’T KNOW WHY THE GOVERNMENT LETS THEM EXIST…..THEIR THIEVES .

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Richard Axtell May 11, 2016 at 12:30 am

This is the biggest piece of crap company I’ve ever had the displeasure of dealing with. They told me they had no contract and then when I wanted to cancel my service they send me a $500 bill.

They will scam you. It’s not a matter of if but a matter of when. They don’t care about their customers.

To the CEO, your company is trash, your customer service representatives don’t even live in the same country I have service in. You are a moron if you think you can continue to treat hard working Americans like this. Read these reviews on here and see how people feel about your garbage company.

To the knucklehead that’s paid $14 an hour to tell me I’m a liar – I hope your mother looks up from hell after fellating 1000 men and is proud of the piece of crap she brought into this world.

We need to have a class action lawsuit on these shysters. Nothing but a bunch of punks.

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Richard Axtell May 26, 2016 at 11:42 pm

By the way, I believe they tell you that you don’t have a contract and then when you sign for the equipment they use that signature to put on the contract and tell you that you signed it.

This whole company is a scam. They’ll be out of business soon.

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Bruce Bowdoin May 4, 2016 at 2:04 pm

This is crazy I have on e month left on my contract, I have no problem paying the one month left, I call dish because i am moving to the other side of the country trying to get them there equipment back and instead of helping me they are trying to have me sell the the service to the next tenant or a neighbor or family member. They insist on charging me a termination fee even though I have no problem paying the last month. Customer svc girl can bear lay speak English I asked for a supervisor he said he was president of the company clearly not I than hang up and call corporate office in Colorado explain what had transpired and they transfer me back to where I was just talking to. This company clearly does not care and is in serious trouble. I WONT BE USING DISH EVER. AGAIN or recommending them to anybody, not even an enemy.

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Connie Cowart May 5, 2016 at 12:18 am

We have been a good customer and always paid our bill on time and our contract was up around after the 16th of January of 2016. back in 2014 we helped a friend get Dish because they didn’t have a credit card to get them a account set up. So they told us all they needed was a card to get them set up and they wouldn’t charge us anything . They didn’t tell us if they didn’t pay the bill that we would be responsible for the bill or we wouldn’t have done it . last year December 29th our friends called to see about cancelling and going to Comcast Cable TV. the son told them they better not take it out of their checking account when they canceled their service. So the customer representive that they talked to said that they could help them get out of it. but the Dish employee didn’t tell them how he or she was going to get them out of it .He or she went and got into our Checking account and took $160.00 out for there cancellation. They didn’t have our authorization to do so. so it caused our checking to come up short. We didn’t catch it till after the first of the year. When I checked my checking online and called and questioned them about it. because they still liked to this coming fall. We never got anywhere with Dish and they never refunded our checking account back. I told them that was stealing and they needed to be fired for what they did. they wouldn’t let me talk to anyone high up in corporate about this situation. They lost a chance for us to ever come back later when we ever left Comcast. I told them that we was going to let people know Dish is a company you don’t want Satilliate service from . that is a sorry way of treating your customers. they didn’t call us and tell us what they was taking out of our checking . We owed bills and it caused us to come up short in our checking account. My husband is on disability and that is all we have to live on every month!!

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Susan Schlatter May 2, 2016 at 4:51 pm

Anyone know a good Class Action Suit lawyer, bet we could get hundreds of thousands of people like us who would jump on that train in a heartbeat!

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LaWanda May 3, 2016 at 7:26 pm

Hi Susan, please let me know if there is plans for a Class Action law suit I too have been screwed by Dish, so pleas keep me in the loop.

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Susan Schlatter April 30, 2016 at 7:52 pm

WOW! It seems that Dish is making more money from people who are dissatisfied with their product than those who stay with them. I too am a victim of the dreaded “early termination fee” scam. Had Dish for 6 weeks, could never figure out how to use most of the stuff that came with the package, called to terminate and just got a bill for $513.44. REALLY????? I doubt there are many of us who would buy a pair of shoes without first trying them on, or a sofa without first sitting on it, or a new car without a test drive. But Dish asks for a committment from new customers, without even a trial period. Sounds unreasonable to me. At no time during my sign up conversation did the rep ask me about my living circumstances, such as, are you young or old, do you have kids at home, do you know what a DVR is? Yes I’m old, no I don’t have an 8 year old who can explain new technology to me, and no I don’t know what a DVR is. However, once you agree to their glowing terms, you are hooked. So, after reading the complaints of so many others, it looks like I will either have to pay what they ask, or have my excellent credit put in jeopardy. Will I pay, probably. Will I write a check for $513.55, absolutely not. They may get $23.61 this month, maybe $17.87 next month, I am, after all, attempting to pay the bill. I refuse to let this company take the money I, at 74 years of age, work very hard to make, after 6 weeks of having a system I had no clue how to use. I actually turned on my TV 1 time during the entire 6 week period and was so frustrated I never turned it on again. The only good thing that has come out of this is that I realize my life is much better without TV at all. I sleep better, have a better attitude and am a better person for not watching what I ultimately will end up paying big bucks for. Dish is a horrible company to deal with and I hope everyone who has been though this will tell all their friends to drop the company, or never start with them in the first place.

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Georgette Martin May 18, 2016 at 10:49 am

Hi Susan I too am being ripped off by dish network we need a class action lawsuit! Please respond if we can make this happen thank you!

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Angela Montgomery April 26, 2016 at 9:58 am

I have contacted several people even to be told I was getting the “presidents phone number” only to call and it says “we will connect you to the next avail agent”. We agreed to cancel dish early because several programming were being cancelled right after we signed up and we were moving. So then a few days later a dish rep tells me that the account specialists waived the early term fee of $440.00! GREAT! I can now use that money for my sons surgery and moving which I did. WRONG! 2 weeks later they charge our credit card. So I write in again and am told yes the fee was waived and I needed to call in to get the refund processed. So I call in and they tell me that I was told wrong and that there never should have been a waived fee. I have the saved conversations I can provide where both agents said it was waived. But Dish isnt budging. They are just saying sorry about your luck. You agreed and our people told you wrong so it is what it is. UM no its not. You told me you waived it so I shouldnt have to pay it. You have a recorded call when I cancelled and said I know about the fee, BUT I HAVE THE PROOF of both reps telling me its waived and i can get a refund. So this has been reported to the BBB and I plan to keep fighting this as its not my fault your employees “werent advising right”. If it was like a $30 dollar issue…no biggie but we are talking about $440. that I had saved to pay until you said its waived and so we used that in a medical budget and now you hit me with it. Someone needs to do the right thing.

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Michael April 26, 2016 at 9:57 am

Did you know that Dish is outsourcing their customer service to Mexico City, Mexico…so there goes more US jobs…I will be leaving Dish and going to Direct TV

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WILLAIM GANNON April 22, 2016 at 11:47 am

I have just talked to the highest customer service rep at corporate. She admitted that no one reads these comments or complaints. Dish has screwed so many people. They raise the prices every month. Its time to take this problem to the BBB AND THE FCE. SCREW DISH!!!

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Ira Ebstein April 19, 2016 at 4:53 pm

I have tried every Dish Site to get online information from a “Chat”, automated system or even better, a customer service representative but Dish makes it very clear that they do not want you attaining any information without going through their higher trained (sarcastic) sales people who are not in any position to answer anything but the very simplest of questions.
So, even though I was very seriously considering dropping Direct TV and going with Dish, they have made it abundantly clear that they do not want to extend the normal online service.
Try asking the phone people for all of your cost with “estimated” fees, surcharges, local taxes. You see if you had this on line, just using a computer program one could get all of their answers and make an educated and no a pressured driven decision on their purchase.

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daniel martinez April 17, 2016 at 11:19 pm

I’ve been with dish for some time and I recently restarted my services I spoke with agent SSA who I thought explained everything to me and from my understanding I was paid up till April I received a letter in the mail thinking it was my April’s bill for 340.25 when I thought I had paid my bill in advance I called to see why my bill was so high and spoke with agent DOMINIQUE1GS which was very helpful finding the issue and explaining the the fees and charges not paid but I as well thought they were paid as agent SSA told me different so I asked to speak to someone higher then her and passes the phone to GILBERTHXQ who pretty much tells me the same thing but tells me he can give me a 7days extention cause I have 3 days to pay or im going to have my service interrupted which I don’t think I’m at fault andshould be experiencing any interruptions of my services but I asked for at least till the 29 of April but was told it goes based apon the time the phone call was made so I told him I should’ve called on a Wednesday and i understand its niether of Dominique or Gilbert’s fault so I asked for someone higher and I requested Corporate Offices number I was told it was the same as customer service senetti plant Jennifer5H6 on the line who’s higher than Gilbert sounded to be about 18 really young and ignorant she gets on the phone real sassy and I’m explaining to her the my issue she starts telling me again what I was already explained by two agents that seem like they know there job anywho this unprofessional with attitude tells me I’m trying to explain it to you and then tells me to calm down she trying to help me she didn’t help at all but showed me how unprofessional she was JENNIFER5H6 AND AGENTSSA NEED PROPER TRAINING ON EXPLAINING THE CORRECT INFORMATION AND GOOOOOOOD CUSTOMER SERVICE CAUSE NOW I’LL BE GETTING MY SERVICES DISCONNECTED CAUSE OF POOR COMUNACATION AND TRAINING

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amy bishop April 20, 2016 at 2:36 pm

They have no communication, or manners.told me 1 price day 1 and it’s doubled.out of contract now,and they art willing to keep us happy

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ken April 14, 2016 at 12:59 pm

Had dish for five days, very poor or no service.was lied to on several ocasions.cancled service,was told i owe them over $500.00.

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Sam April 18, 2016 at 2:53 pm

Ken, almost the exact same thing just happened to me on 4/13/16. I tried transferring my service (had no contract) to a new residence. I wasn’t told about any contract, but after about 3 weeks I decided to cancel. The explanation, I was told that after the installation tech finished and I signed his electronic device–that became the contract. Now they want a $450 cancellation fee.

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Ira Ebstein April 19, 2016 at 4:55 pm

All they want to do is get you on the phone speaking to one of their hustlers. They care very little about giving the correct or detailed information.

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Anthony Marrero April 14, 2016 at 10:57 am

I started My Dish contract with Claro PR. Claro never install mi residence phone line and because that I could never make the payment with Claro PR. The Automatic system of Claro asks by the phone number to continue but because I do not have it, they hook the phone. I go to the Central Offices of Claro in Puerto Rico and I was told that I need to go to Dish and I Visit central Offices Of Dish and I was told that mi contract was with Claro and Claro PR was the one that need to collect the monthly payment. Time has passed and Claro cancel the contract and now Dish wants to collect the penalty and is $420.00 and I have no guilt because I try about 8 time to do mi payments. This is My worst experience with Claro and Dish.
I tried to communicate with some manager or the central offices for help but nobody help and the answer is that I need to do the payment and I will not do the payment because I was not the responsible. This is my distress. Please if any member see this and can help I will appreciated.
My name is Anthony Marrero- 787-678-XXXX and my Address was Urb Idamaris garden C caguas Puerto Rico 00725.

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Charles E Horne Jr April 12, 2016 at 10:00 am

Like so many unhappy and disgruntled customers, I was shocked with a recent phone call to Dish. I called to check my bill amount and was immediately transferred to a rather nasty female employee. She stated I had called Dish to many times to complain about my bill and enough was enough. I was accused of possible poor bill payment, and receiving too many special pricing specials. First I have been with Dish for about 18 years, no breaks in service, no missed or late bill payments. But that wasn’t good enough for her. What I have done, several times over, complained about loyal customers being overlooked. Others jump in for 12 months, get specials and 12 months later leave. No loyalty. I have tried to receive special pricing whenever I could…… Who out there wouldn’t? But according to this woman I have violated the Dish system, called too much and are not allowed to call but once a month or risk being dropped as a customer. I thought this was a free country that allowed people to try and save money, and have the ability to fight for injustice…. Not at Dish, and now I can only call once a month even to do a service call. Customer No Service is alive and well at Dish.

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Jeff martin April 20, 2016 at 4:14 pm

Simalar situation for me, seems I called for discounts too often now I am red flagged. I called in November last year and February this year. Previously reps were friendly even if I could not get my request, not the same now…if have a request for a corporate call back. Tick tock😠

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JOHN April 5, 2016 at 10:55 am

Customer service and upper level management is very poorly trained in understanding what the customer is needing and saying to them ,, all anyone gets is please hold for short time ,, To the owners of this company YOU need to fully know what the services provided by you so so called company does for its clients !!!!! As far as anyone needs to know , if you have issues your so better off disconnecting the receiver and placing it in a trash receptacle and getting a DVD player and using red box for tv entertainment !!!! THIS IS THE WORST BUSINESS I’VE YET TO DEAL WITH ON AN ISSUE WITH THEIR OWN EQUIPMENT !!!!!! I AM TRULY SORRY FOR THE INDIVIDUALS THAT USE THIS SATALLITE PROVIDER !!!!

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Sonia April 10, 2016 at 1:01 pm

Sonia says that I agree dish is the most difficult company 2 have service with u never speak 2 any 1 that speaks English & the employees really don’t know 2 tell u about ur account because their not train propley 2 answer the problems that their consumers have concerner their accounts. So Joe , I agree with U 100% on Ur comment

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Johanna March 31, 2016 at 6:57 pm

Worst company to go with, I haven’t had the service for 30 days, and it been horrible. Now they want to charge me an early terimation fee for service that I haven’t had for thirty days. When I did the reach of a tv company I was told that if I dont like it or if there some reason that i dont want to go with company, I wouldnt be charge. Horrible. The customer service is horrrible, very rude.

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LINDA DOBBS STEWART March 31, 2016 at 6:26 pm

JUST WANT TO MAKE A SUGGESTION TO YOUR LEADERS-
I HAVE BEEN A CUSTOMER WITH DISH FOR SOOOO MANY YEARS AND NOW REACHING THE AGE OF 70 AND IT IS HARD FOR US ELDERLY PEOPLE TO HAVE TO DEAL ON A PHONE ON HOLD TO MAKE SURE OUR BILL IS KEPT THE SAME… DO AWAY WITH PROMOTIONS… JUST LET ME HAVE THE SAME RATE EACH MONTH — SINCE I HAVE BEEN A CUSTOMER OF YOURS FOR MANY YEARS I SHOULD AUTOMATICLLY GET THE NEW PROMOTIONS… OR BILL REMAIN THE SAME AMOUNT

MY BILL GOES UPPPPPP AND I HAVE TO CALL TO GET IT ADJUSTED EVERY SO MANY MONTHS I CAN NOT REMEMBER TO DO ALL THESE THINGS ANYMORE AND IS HARD FOR SENIOR CITIZENS TO KEEP UP

MAKE YOU COMPANY A COMPANY THAT CARES AND REWARDS THOSE THAT BEEN WITH YOU FOR LONG PERIOD OF TIME

I AM GOING TO DISCONNECT MY DISH HERE IN FLORIDA SOON DUE TOO THE HASSELE ON THE PHONE EVERY OTHER MONTH TO ADJUST MY BILL

ps. THE SERVICE WAS NOT WORKING FOR MONTHS AND TECH SAID WAS SATALITTE AND WAS NOT COVERED WOULD COST 95 BUCKS TO SEND OUT TECH TO REPAIR YOUR DISH… I CALLED TO DAY AND THEY ARE SENDING SOMEONE OUT NO CHARGE— GREAT BUT WHY NOT THE FIRST TIME…. WE CALLED…

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Jennifer April 14, 2016 at 12:21 pm

I also have been a loyal customer. I’m disconnecting! A reasonable price is not to much to ask for.

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John & Debbie Hermansen March 31, 2016 at 1:04 pm

I would like someone from corporate call us on our home number.
So exhausted from getting sent back to the same representatives who cannot do anything to resolve our problem with billing and contracts.

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Quentin Hoover March 30, 2016 at 3:04 pm

I tried to establish service but wanted questions answered. I asked two questions and James would not answere until he received my social security number I relunctantly gave him the number he said I was approved and I again asked my questions which he answered and hung up on me after I got upset. This was last week I received a promotion in the mail for dish so I called again to get this all resolved. I spoke to three people carol ID# 47N she did her part I think she passed me to her supervisor Anne XM8? which passed me to Nicole A6Q which was not sympathetic but defending their procedure even though she agreed my question could have been answered before establishing service. Nicole was no help and offered no resolution other than a 25 dollar gift card that everyone else offered. Why is she in that position if she can not offer a resolution or to be sympathetic to a possible Dush Customer.

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Anthony Landells March 27, 2016 at 12:15 am

I’d finally gotten the energy to kill off my Dish account. I phoned them on March 15th and they said it would take 7-10 business days to send me boxes. I said I was going on an extended vacation on the 28th and they said the boxes might not arrive before then. The person on the phone then suggested I could get a technician to come and collect the equipment (if I paid for a service call). In order to ensure it was all wrapped up I agreed to that.

The technician came out on Friday the 18th and said he can’t take receivers. I told him that was the whole point of him coming and he said his work order was to take down the satellite dish. I said I was assured he would be able to take the receivers as well. Eventually he said he would, but he can’t give an official receipt for them, but he’d put notes on my account to say he’d taken the receivers. He showed me on his gadget what he’d written.

After the technician left I phoned Dish to ensure the notes were entered properly. They told me everything looked good, and I was on schedule to cancel my service on Tuesday. I asked which Tuesday they meant and it was the 22nd. I asked why I would want service when I had no equipment, and why it hadn’t been cancelled on the 15th when I phoned them. Apparently they can’t have a service call on a cancelled account, so the person I first spoke to set a random cancellation date in the future and I was still being billed. The person I spoke to on the 22nd said she cancelled my account (and I got email confirming I’d cancelled), and that everything was done (my equipment returned, billing payments up to date, etc.).

Then on Saturday the 23rd I received 5 phone calls during the day from an unknown number, never leaving a message. Looking online it seems like it’s a number Dish use to try to get customers to return to them. 5 phone calls…

On March 23rd I received email from Dish telling me they were about to send me some boxes to return my equipment, which listed the receivers I’d already had taken away by the technician. I phoned Dish *again* on the 24th (since they’re support lines were closed by the time I got the email on the 23rd) to tell them not to send boxes, and remind them I’d returned my equipment. They confirmed that the notes show I’d returned the equipment but the boxes are sent automatically by “the system” when service is disconnected, and they can’t do anything about it. I pointed out that the message indicated to call them if I want to change the delivery address, so there must be some sort of management. They told me if I changed the delivery address they’d just send another set of boxes…

The boxes arrived on March 25th which is fortunately before I left for vacation. On March 26th (today) I received phone messages from Dish “reminding” me that I have to return equipment or they’ll charge me for the receivers. It’s beyond ridiculous.

I sent the boxes back with a note saying I’ve already returned their receivers via the technician and that they should check the notes in my account. I’m sure this won’t work for them and they’ll try to charge me for them, and I’ll have to waste more time on the phone trying to sort it out once I get back from vacation.

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Eve March 24, 2016 at 1:55 pm

I moved out of my house and in with my sister until apartment was available. I contacted Dish, paid balance and returned the equipment. Once I found an apartment, I call back to get it reinstated. I was told that the previous tenants had Dish and had not cancelled their service, nor returned the equipment, and I could not get service because they can’t have 2 accounts at same location. What does that have to do with me. I asked for corporate’s number and was told they did not have a number , but had an address that I could mail my complaint to. after reading these complaints, it may have been a blessing in disguise.

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Barbara Gandy March 23, 2016 at 5:36 pm

For four years I made my payments on my account electronically paid from my bank account, then Oct, Nov, Dec 2015, my account was paid by a credit card that was not mine as well as by me and my bank. Two payments for these months were received, but they could not find where my money was credited from the bank. I have spent Nov and Dec trying to get this issue resolved thru your account representitives. I faxed all the proof of payments from the bank that I have five separate times but it was never received, how convenient. Then week one of Jan, I contacted the Office of the President, talked to Jean Murphy who sounded sincere in helping resolve my problem. I even faxed more info showing no problems sending my money 6 mos prior to my account being paid by someone else’s credit card and my bank. This time my faxes were received and after 3 weeks were WORKING ON IT, were turning it over to the research dept. Now almost six weeks later I have had no return calls when messages left to Jean Murphy or follow up on her end. Now it is 3/23/16 another left voice message. I talked to the representitive on the phone to see what follow up in my acct and was told I needed to talk to my bank, which I have been in contact with over the months. So today I contacted corporate and while I was leaving this comment, I have been on HOLD for 30 mins. What kind of reputable company does business like this, not resolving issues for over 5 mos. I guess my next step to resolve this issue will be filing a complaint with NC state attorney general or contacting a personal attorney to get someone to talk to me about my account. I will be telling my story to everyone on the world wide web and not recommend subscribing to DISH

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Joe Merante March 21, 2016 at 8:11 pm

I was lied to by the “$49.99 TV and $19.99 Internet” ad! I spent 1 hr & 34 minutes on the phone, promised Internet with 3 GB speed unlimited for $19.99 then told they could give me Hughes Network for $52.99 per month! They played back the recording and then just said “Sorry we can’t give you that” and that was it…F-ING LIARS!!! Hidden costs like an extra $50 for Internet Installation and then the ad says “a gift card for $100” then they said “we can only give you $25, sorry”. What a f-ing joke this company is and then you can’t even get ahold of their corporate offices to relay the lies and deceit…f-ing joke company with false advertising. The FCC should be told of their practices….

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F. J. Long March 21, 2016 at 12:51 pm

A new customer for less than a month..only talked to 8 Dish representative trying to get my service and billing corrected. Great public relations when the corporate Headquarters will not answer the phone. I love being on hold for an extended time each time I call. Pathetic service!!!

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Stacey Beaudry March 18, 2016 at 2:36 pm

I would really like to know why you won’t make any type of payment arrangements?? I have been a customer for at least 2-3 years. First cable company I’ve ever had that won’t do payment arrangements.

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Cha April 1, 2016 at 2:51 pm

Dish gives you up to 40 days of past due balance until the service gets interrupted so I think that is plenty of time to make your payment.

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Paula Rose March 18, 2016 at 1:30 pm

I believe that they would do that; I ordered a “bundle” pkg. Needless to say, they do not have access to Century Link lines in our area. After 3 attempts to get internet and phone, Century Link is the one who informs me the only contracts they have are with Direct TV. Dish is not allowed to access their lines in our area. Tried to cancel the whole thing and they told me I was stuck with them for 2 yrs. Nothing I can do about it. Said there wasn’t anything wrong with my tv service……which they removed channels from because I wasn’t on the bundle pkg anymore. They did not inform me that they had no access, just kept lying and making excuses until finally, after a month, a supervisor admitted that there aren’t any bundle pkgs in our area. Still don’t have any of what we agreed upon but according to them there is nothing I can do about it. I’m going to notify BBB and contact a lawyer to see if anything can be done.

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Kathy March 18, 2016 at 10:50 am

I cancel my service with dish and pay the remaining balance February 2015 because I was called away on military duty in November 2015 I received the bill I was notified by the tenants who I rented two when I return off of duty I notified dish of this and that and was told that my service has been re-stated when I explain to them that I did not give me shit for them to reinstate my service and what was done it was illegal and that my tenets have time warner cable so it wasn’t any way that the service could’ve been reconnected because the boo when I explain to them that I did not give a mission for them to reinstate my service and what was done it was illegal and that my tenets have time warner cable he then apologized and told me to disregard the bill but that I needed to send the equipment back and that he would send return labels I didn’t return the equipment and in mid January I received another bill when I called about that bill I was told that they did not receive all the equipment so I did get confirmation from UPS that the boxes have been returned and notified them again in regard to this man he then apologized again and told me to disregard the bill The last time I called I was told that they needed all the equipment that I told her if she wanted the disc itself that they need to send someone out to retrieve it it is mid much no one’s come out to retrieve it and I still have another bill when I called the corporate office for help in ring ring ring and suddenly disconnected this is very sad it appears that this is the worst company and I’m so sorry that I’ve ever dealt with t this is very sad it appears that this is the worst company and I’m so sorry that I ever do without you them

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Judi Freeman March 18, 2016 at 9:11 am

Dish Network SUCKS….They don’t train their technicians properly. They hooked up my sisters neighbor and their incompetent technician cut her wires and took them with him. Dish network doesn’t want to take responsibility for their negligence due to their technician causing property damage to another person WHO IS NOT A DISH NETWORK customer. They had no business cutting her wires. And they want her to PAY HER PROVIDER to fix their mistakes. DON’T USE DISH NETWORK…I USE DIRECT TV AND HAVE NEVER HAD A PROBLEM

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Riki Current March 18, 2016 at 5:13 am

So on Tuesday March 15 i called and. put a pause on my Dish account wich took about 1.5 hrs out of my day when i work 10/12hrs six days a week!! I also changed my security code on March 16 my roomates called me telling me information about my account that they could not of known with out one of your employees calling them. So i called Dish and asked to speak to a manager the manager told me there was no way that could happen and was verry rude. when i got home at 1:30am on the 17th i recived a email saying my pause was removed!!! I fill verry disrespected and worried about who can all get my information or change my account without my permission. I would not recommend it to anyone!!! So now after i have already spent about 4 hours on the phone I get to spend my morning off stressing on dish!! There is no possible way they could have got my new security code due to the fact that I changed it the night before and have not spoke to them since
Dear Riki,

You have placed your account on DISH Pause. DISH Pause is a program that allows you to suspend your DISH service for up to 3 months at a time. If you have not removed DISH Pause at the end of 3 months, DISH willautomatically restore the previous services on your account.
Account Number: ************4529

Dear Riki,

You have removed your DISH Pause. As a result, DISH has restored the previous services on your account effective today.

If you have any questions about this change to your service, please call us at 800-333-DISH (800-333-3474).

Thank you for being a valued DISH customer.

PLEASE TELL ME HOW THIS HAPPENED AND WHY

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Gary March 17, 2016 at 7:17 pm

My mother’s Dish receiver failed. She contacted the Dish support representative and he instructed her to unhook the unit and he would send a replacement and a box for her to return it to El Paso. He would supply a UPS return label for the bad unit. When the new unit arrived she placed it in the furnished box to ship and hooked up the new receiver. The new receiver did not work. My mother then repeated the entire process a second time! The second receiver functioned properly and she thought everything was finally resolved. This was at the end of 2015. Now three months later she receives an email indicating that she is being charged $99 for the second receiver that Dish now claims they never received. From the first week of January. Three subsequent calls to Dush customer service yielded no satisfaction at all. Both Jasmine and Heidi indicated that Dish doesn’t retain any UPS records and the the customer was responsible for proving that the UPS label they generated was never received. The customer service folks didn’t seem to concerned that I was not a happy customer. They told me they don’t even log the “elevated” customer service calls. We will aggressively look for a replacement service that cares about their customers. In the meantime my mother will get stuck paying for a list receiver that never worked.
Customer satisfaction is a lost commodity!

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Ben March 17, 2016 at 6:29 pm

I’ve had both Dish and Direct, and trust me, Direct is worse. Getting a promotion at a reduced cost is not better in the end. Direct has hidden fees, exorbitant cancellation clauses.

Assuming the mom is 74, the child isn’t also 74, right? Oh, that’s right, you have lymphedema because you won’t get off the sofa while you’re surfing free television at the expense of your mother. We get it.

Lastly, anyone that would use the language you use (even if hidden behind a computer on the internet) most likely speaks with his/her mom with the same filthy mouth.

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Anna March 17, 2016 at 2:52 pm

So, today I had a run in with Dish Network. My Mom cancelled her service for something better on the 16th of February. Yesterday, she received a bill for service for 2/22/16-3/21/16, and for the next month 3/22/16-4/21/16. I called this morning to find out why she is still receiving a bill and why it was not cancelled on the date she called. Get the run around and finally get the service cancelled. They told me they are sending boxes for her to send back equipment and disregard the bill. OK, good. Here is the kicker. Part of the equipment they want returned is something called an LNB. OK, what is that I ask. It’s the eye of the satellite dish states the woman on the phone. So I say, you want a 74 year old woman to climb on her roof to dismantle the dish to get this LNB???? The woman on the phone responds rather politely, “Yes Ma’am”. WHAT???? So again I ask, ” You want a 74 year old woman to climb up on the roof of her house to retrieve this LNB from the dish to return to you?” Another “Yes Ma’am”. By this time I am dumbfounded and furious. How I ask do you suppose she does this? Woman on phone doesn’t know. Go figure lol. Finally get to a manager and get it straightened out and don’t have to return the LNB. But that is not the point. The point is, the woman on the phone apparently was not hearing what I was saying. My mother is 74 years old, and they were expecting her to climb on the roof and retrieve this part!!! As you can see in the picture, the LNB extends out from the roof a good 2 feet if not more. If Dish Network wants their f-king part, they should send a technician out to retrieve it!!!!!

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Krysala Frye March 15, 2016 at 5:07 am

We moved from CA to ID while in the middle of our contract with dish network. Moving to a new area that offered more services from dish we wanted to add Internet services that were not available at our previous location. Our contract allows us to move and bring our services and add additional services available in our new area. We’re were told that the previous tenants of our new home had Internet through century link and never canceled their policy and that it was blocking us from being able to add the services our contract said we could add being they are available in our new area. It is solely this third party that is not allowing dish network to fulfill what our Contract says we can have. This is ambiguous in nature and is a breach of their contract, as the services are available in my new area. Because of this breach I wished to cancel and advised I should not have to pay an early termination fee since they are unable to fudill their contract. I talked to several reps who kept telling me this was not the case. I advised such reps that as a paralegal, the ambiguity goes to the customer. I was then transfered to Marisol at the office of the President who told me I was wrong, so I asked for her legal background as to why she thinks she can dispute the breach of contract. She advised she has no legal background. I asked for her supervisor and she said all the people in that office are of equal position and that there was no one above her. I told her to get me her legal team. She said she would submitt a request to have the legal team contact me. I asked for their name, she could not tell me as she didn’t know. I asked when I would be cobtacted, she said she didn’t know. I advised her I would be filing a complaint with the BBB, the attorney general, and I will open a law suit. She didn’t seem to care much. After hanging up with her, I already started on all of these.

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Michael Jones March 11, 2016 at 10:44 am

Re: Claim # 8255909111282767-DC-257608

On January 25, 2016 a Dish Network Service Technician (Abraham) came to my house for a service call.

We had experienced more rain than normal and even snow is the past few days. Instead of pulling into my gravel driveway as any normal person would do, your technician decided to pull off into the grassy area in front of my house. He immediately became suck in the mud and tried to back up/go forward a couple of times before realizing he had made a serious mistake and was stuck in the mud.

He completed his service call and then called a wrecker to get his service truck pulled out of the mud. All this could have been avoided had he used a tiny bit of common sense. I took some pictures of the damage he caused to my yard. I pride myself in the way my yard looks and now it’s a real mess. I will have to have someone haul in some dirt to fill in the ruts made by his truck or I’ll have to haul dirt from somewhere and fill it in myself. The grass will have to be put back on top of the new dirt fill. The second option will be really hard for me since I am 65 years old and disabled.

I attached pictures of the damaged area and sent them to tiffany.vialpando.

This claim has been going on for entirely too long. I hope someone from Dish other than Tiffany.Vialpando st dish.com will see this comment and call me regarding the poor service I have received regarding this claim.

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Shirley March 9, 2016 at 12:14 pm

Dish Satellite Company needs to be investigated. They are totally incompetent, lie, are rude and just plain ignorant. The service is terrible. You’re good for about 6 months, then everything is a repeat.

When I first got the service, they said you had to have a Hopper, “…every TV needs a “box” and didn’t I even have a box with my old cable service at my previous address? “ He NEVER said I had an option. Well, I’m not a technician so I agreed. It wasn’t until much later that I found out a hopper is a special device for technology that I didn’t use and would never use. Plus they installed the hopper in my bedroom which made a loud hum all night long and kept me awake. They were going to charge me a huge sum to have someone switch the hopper and joey in the living room, so I let it go. Then finally I found out that I never had to have a hopper…there is just a plain box that will give me the service that I needed without the unused frills. Now they are charging me a whole new 2 year contract from that date because they had to correct THEIR LIE, otherwise I would be able to cancel this service without a penalty in June 2016, instead of March 2017.

My remote went bad. I called, checked the batteries, plugged-unplugged, the whole series and she still refused to replace it. Three calls…Same routine. Wanted me to pay to replace it. I then added an insurance charge so they would replace equipment. I had to replace three remotes before a tech told me, “OH, they got in a bad batch from China. They’re all doing that.” Now I’m stuck with a monthly charge because Dish bought cheap remotes. Any changes generally bring a new 2 year contract.

For some unknown reason, my internet usage was going up and up. I tried to check if someone was getting in on my wi-fi. I very rarely ever used my computer during the peak hours. I had to keep adding $10 increments to get through a month. I tried to get them to tell me what times the service was being used and they were unable to provide detail, just some general info. They said their equipment doesn’t record that detail.

I found another service with unlimited usage which worked better for me and cancelled DISH internet knowing there would be an early cancel penalty. I was told my bill would be $122 (numbers rounded) including the penalty and then each month after that would be $43 for just TV. They said they would send out boxes to return the internet equipment and if it was not returned in 30 days, I would be charged for it.

A week went by and no boxes. I called and they said they would resend. Again no boxes. I called again and asked if they were intentionally not sending the boxes so I would be billed for the equipment. I said I wanted it shown on my file that it is their error and they were not to count the 30 days until I received the boxes. So still no boxes. UPS made three trips to my house to pick up equipment prior to me ever getting the boxes and the last trip said I was no longer eligible for pick up. DISH’s fault!!!! And no one told Dish I was ready to have it picked up. Again their incompetence. I received the boxes 34 days after I cancelled the service.

My contract with Dish is auto pay by credit card. I paid the $122 bill and the next day received another bill for $143…not my bill. A friend said I could dispute it with the credit card company which I did and called Dish to let them know I put the incorrect bill on dispute. They agreed it was a DISH Mistake and said that they had received the $122 payment and the $143 would be removed.

I got home one evening and my TV had been turned off. I called Dish and they said it was for non-payment of the $143. Another screaming match and then she admitted their error and that my bill had been paid. She said she would have it turned back on and just a moment while she checked what my reconnection charge would be. I told her, “You are crazy if you think I will pay a reconnection charge for your mistake.”

Today when I got home today, I had a bill for $198 unreturned equipment charge. Another high blood pressure screaming match that I did not owe that…they were not counting the 30 days from when they sent the boxes. She did admit finally there was a note on my file that I had been calling. She agreed that it would be refunded but in the meantime they’re using my money and costing me interest on my credit card.

Then she said my credit card was no longer good because of a charge back. She wanted my checking account information. I told her no way. DISH reviews say they are known for stealing money out of peoples checking accounts and there’s no recourse as there is with a credit card. It happened to my sister. Someone else at her address opened an account in their name. Dish billed that customer (who paid his bill) and double billed my sister because of the address. She had her bank put the money back in her account because the bank had paid a bill from a company she didn’t use and that account wasn’t even in her name. The bank should have questioned that.

So Marisol in Dish’s Office of the President, (she wouldn’t tell me her position/title except she was office of the president) said I must give her my bank’s checking account information for billing. She said there was no way I could use my credit card again for at least 6 months. I said this whole thing was their mistake. She kept arguing only her way. I told her I had been in business many, many years and there are always exceptions for company errors and mishandling. She absolutely REFUSED.

I said this is my final offer. “Take off the unauthorized and incorrect charges and continue to bill my credit card for the $43 p/month TV service and you will keep a customer. If not, you may turn off the service but you do it by your choice and will not get any penalties plus you will lose a customer and get a lot of bad press through the FCC, Consumer Reports, every available social media and my attorney. And you will never ever get my checking account information.

Shirley Shannon
1/10/2016

MORE TO FOLLOW BELOW. This was the first letter to corporate.

DISH ONGOING INCOMPETENCE

On Feb. 8, 2016, I received a No Payment Due bill for -$100.24 CREDIT. I didn’t know why but assumed it had to do with them finally removing the $143 incorrect billing less the next month’s tv service. Then on Mar.7th, my service was disconnected again. I called and they said for non-payment. Now how can there be an unpaid bill when I have a $100 credit? I told them then that they could leave the service off, keep their $100, call it even and be done with it. I told the agent not to try to charge me early termination charges because this is the 2nd time they have mistakenly disconnected my service by their choice…not mine. He made NO attempt to check out the past incorrect billing so I hung up. I don’t have to have TV and will not be subjected to this kind of harassment. Keep going……

Then on March 9th, I get a bill for $190.59. This time I was transferred to an account specialist who said this was for early termination and unreturned equipment. How did anyone assume on the day that they disconnected my service that the equipment would have already been returned? Their policies are beyond stupidity. And again, I told her she could keep her $100 credit, leave the service off and we would call it even.

I am DONE WITH DISH FOREVER. I told her do not try to send this to a collection agency and try to ruin my credit rating. I am considering finding an attorney to wants to take on a class action law suit for the already 4522+ complaints on Consumer Affairs and if it hits the media, I’m sure many more will be coming forward with harassment complaints.

This is the 2nd time that I am sending this letter to the corporate office with return received receipt this time.

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S. Gregory March 11, 2016 at 7:30 pm

I too have had the same problem I pay my bill they lose the money.. Today I got a past due bill for 2/16 but they cashed the check 2/12/16 the bill was 46.92 I paid 55.00 it wasnt due until 2/24/16 it was a screaming match corporate doesnt return calls, Guess what after 4 hours they found it they credited it to my old account closed 2007??? Then their reply was like it was my fault . The company is horrible and you cannot get ahold of anybody,

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S. Gregory March 11, 2016 at 7:35 pm

Notify the Public Utillites Commission if you are in Texas. They must respond to them promptly or they are fined by that agency. That is what my intentions are. I guarentee if you have the documentation they will back you up and Dish will do something then,.

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Pricilla Smith March 8, 2016 at 11:18 am

This is the worst company ever!!!! They have these fast talking foreigners handling the calls and you can not understand them. They set you up with things you didn’t ask for in order to close the deal. I signed up with a promotion that included a $50 prepaid card and constantly asked when I would receive it during the phone conversation. He said that it would be mailed, needless to say I never got it. I called to find out why and they said it didn’t come with my pkg. I said aren’t these convo’s recorded? Go back and retrieve it. I told them to credit my acct for $50 if they weren’t going to give me my card. They offered me $5. WHAT A RIP OFF!!! They also enrolled me in an autopay program that I never signed up for and once I told them to remove it, they said that my 3 yr guaranteed price pkg would go up without it. Never stated that was a stipulation and if they had I would have dropped them then and gone to Direct TV. I ended the convo by saying you guys are “FULL OF SH*T!!!!!” Absolute worst company ever, Run!!!!!!!

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Julia March 8, 2016 at 7:05 pm

My husband and I spent three days going back-and-forth with their customer service. They did not understand English and barely spoke it properly I believe the majority of them were from the Philippines. I am not racist considering I am Hispanic , but I speak the language very well and I communicate properly. They were rude I was hung up on numerous times, and never answered any of my questions. They told me that dish network does not offer bundles?!?! Really?! That’s funny because that’s all they advertise! We have been dish customers since 2005 and we were looking to bundle our TV, Internet, and phone. We were getting quoted different prices and transferred to different people each time we asked to speak with a supervisor. Some of them refused to let us speak to a supervisor and others left us on hold. What kind of company is this that they do not want customers?! How do you advertise something and then when a customer wants to purchase that you are told that you can’t ? They told us they do not offer Internet or phone that we would have to call frontier. When we called and had our phone and Internet connected through frontier, we were told that dish network would bundle all three for a lower price. We went back-and-forth for about a week and as of today we resolved nothing! All we wanted was to have one bill and bundle with dish because we’ve been happy customers for a long time. I had no idea that I would have to deal with people who clearly should not be in customer service if English is not their first language! They could not explain things properly and became frustrated when I demanded answers. I tried to be calm and respectful but in the end I became agitated because of the language barrier. It is sad and pathetic that such a huge company doesn’t want our business or the business of others because we will pass along our experience with every single person we know and through social media!

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Thomas George March 7, 2016 at 5:23 pm

Very bitter experience with DISH Customer Service today. I had a scheduled appointment between 8-12 this morning (3/7).

8 AM – Received a call from the tech saying they were on their way, I told him we were home and he could come by for the appointment.

9 AM – Call Dish to say the technician had not arrived even though the webpage (My Appointments) indicated he was at my home.

2 PM – Received emails from Dish with Attached Service Agreement and new 2 year contract signed by someone who is neither me or my wife. The rep tried to remove it put on HOLD and i asked for a supervisor. Chris 1 NU comes on line with a worst attitude for a Customer Service rep. He called me confused and was very vocal about the fact that the equipment was installed in my home and I was literally lying to him. I told him what the amounted to was fraud – someone signing for equipment in my name that was never installed in my home and now being responsible for its lease. He said it was not afraid and that I was confused the equipment was in my home. I proposed to send him the receiver id’s from the labels at the back of the equipment and he said I can’t receive emails, the field manager has to verify inspection before they would acknowledge my fraud complaint. He was adamant that the equipment was installed in my home and I was confused. I asked Chris 1NU to transfer to his manager, he claimed he was the supreme authority and nobody above him and so his response was either you listed to what I have to say or else I transfer you to L1. What a ridiculous way of handling a customer complaint and he is a Supervisor at DISH??? Absolutely unconscionable that DISH would sink so low with crap people heading their customer service lines.

An hour ago received a call from Dispatch, awesome guy to talk to Jack Villalobos – was bale to with few phone calls inside DISH that the equipment was not installed in my home, the technician DID NOT make a visit and I was NOT CONFUSED (as Chris 1NU asserted). He dispatched some technicians that just landed at my door. Unfortunately there is 1 hour plus work to be done and I have a commitment to go to so I asked them to reschedule. They dropped off the receivers and told me – no TV tonight looks like your old receivers might be deactivated. My day keeps on getting better!!

If DISH so demands my loyalty, they better damn well make sure they they are loyal to their customers and treat customer issues with the highest priority and address issues of fraud with higher priority and rigor. Supervisors like Chris 1NU need to be schooled to serve their customers rather than call them confused. Yes I am frustrated with the experience but NOT CONFUSED!!

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Paul March 7, 2016 at 1:31 pm

Beyond the worst customer service in the world. 9 phone calls to be hung up on, told to go to customer service to be told to go back to sales and to be hung up on again. Executive offices customer advocate group was no better and gave me no assistance and got me transferred to a sales agent who states there is no internet service via satellite in my area. REALLY, HOW THE HECK DO I ALREADY HAVE DISH AND YET I DO NOT HAVE INTERNET SATELLITE SERVICE IN MY AREA. HUGE MISTAKE TO GO WITH DISH.

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Josh March 2, 2016 at 12:09 pm

Worst company ever been faxing and emailing bank system ends to get a refund for over 500 bucks of charges in two weeks for the same amount everytime.there customer service b js terrible they won’t call me back tell me they never received my stuff

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Brenda James February 27, 2016 at 5:14 pm

Just rude

They did this to me.

Ok this is the agreement I had with Dish Network

Hey I definitely understand that. I will get it applied for you. The disclosures will be below, and please let us know if you have any other questions. -Tommy F

Your bill will be reduced by $25 per month for 12 months. Your new monthly rate will be $68.49. You will see the credit on your bill created on 8/11. After 12 months you will pay the then-current price, which today is $93.49 per month.

On August 28th 2015
So with everything added on the total came to 71.96

So imagine my surprise when I opened up my bill and it was 6 dollars more this month.

Dish talks about how DirectTV always raise their prices seems to me so does Dish Network.
I’ve been with Dish since the days that my husband had to climb up on the roof and put the Dish himself so customer loyalty I guess means nothing.

DirectTV have be trying to get us to switch. I don’t want to but this is ridiculous to make a promise and then without informing me you break it.

So I don’t know if i should switch or just get a lower package. I wanted to keep some kinda TV but if my bill keeps getting higher I can’t afford that my husband has ALS and is dying I can’t afford my bill going up I don’t have that kinda money.

But I would tell anyone to think long and hard about any promise Dish Network makes with you I’ve been with them I think 15 years and they made me a promise and didn’t keep it.

So good luck to anyone who takes the introductory offer.

Eddie R. Here is my account number 8255 9091 8022 6711
Thank you for that information. The hint for the 4 digit pin is “Last 4 of Social Security number”. -Eddy R.

Thank you for verifyinr your pin. Our package, America’s Top 250, has changed in pricing by $5 and also your taxes have slightly increased. This is the reason why your bill has changed in pricing. We, like all other Pay-TV providers, must increase our prices to help cover increasing programming costs from channel owners. We pay channel owners for the right to air their content, DISH doesn’t own the channels. -Eddy R.
Correct you are receiving a special discount of $25 for 12 months. We also disclose in our service agreement that “You acknowledge and agree that DISH has the right to, without notice at any time and from time to time (including, without limitation, during any term commitment to which you have agreed), add, delete, rearrange, alter, change and/or eliminate: (A) any and all prices, fees and/or charges; and/or (B) packages, programming, programming suppliers, services offered by suppliers, software, applications, features and/or functionalities. “. If you would like to view this information, you may visit dish.com/service-agreements -Eddy R.

No I don’t need to read that you just explained how your company does business.
Scottie’s satellite calls me all the time about switching I’m going to call him.
Thank you for your time, Have a blessed and wonderful day.

We are sorry to hear you feel this way. We could lower your package to reduce your monthly rate. -Eddy R.

It would help because I’m not kidding around my husband has ALS he is dying. Every cent helps us right now.
Here is a link where you can compare the channels and prices of our programming packages mydish.com/upgrades -Erika P.

I mean really I was promised one thing then get treated and talk to like that I don’t know its just wrong and rude.

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David Kay February 24, 2016 at 3:14 pm

This is the worst company I have ever delt with. People will not send out technicians. Customer service is pitiful. I cancelled and they turned me in to a collection agency when I never signed a contract. No one will call me back. If the collection agency calls again I will give this matter to my attorney. I will never recommend this company to anyone. They have no clue of what they are doing

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Melody Harper February 23, 2016 at 1:35 pm

I AM SOOOO PISSED right now.. Not only do you guys NOT stand by your word, but you add on prices without my consent! You are LIARS and I WIll NEVER EVER refer you to anyone. It is bullcrap how you guys treat people, and make us feel like we are stupid. I know what was said to me, I know what I signed up for and now for the next two years Im stuck in a contract that WAS NOT was I agreed on. DISH NETWORK IS THE WORST cable company ever! and I will post on everything I see dealing with you guys HOW YOU ARE LIARS and you will add prices on and you dont stand by your word.Melo

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Kristine February 21, 2016 at 7:00 pm

I have received the worst customer service in my life! I was tolooking lie after lie and when I said I want to disconnect I was told I had a very short amount of time to pay the outrageous disconnection fee or I would be sent tout creditors! I never once said I wouldn’t pay I but who realistically can pay outrageous amount right away!?! I would love to be contacted by cooperate or I will be filing a complaint with the BBB!

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Cynthia Hopper February 5, 2016 at 1:29 pm

I have been with fishnet for over 6 years and have had the worst customer serve in my 61 years. I wanted Internet and phone added and it is 3 weeks later and no service. I cancelled the order today and I can’t get any internet or phone through century link because of a pending order. I have spent a total of 8 hours on the phone in the last 3 weeks. I want to get rid of dish forever. Also I have a total of 7 people that are also going to cancel their service with dish in support of me. I would love for someone in corporate to call me at 520709XXXX so they know all the lies that I was told. I actually cried with the frustration. I will file a complaint with the BBB

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larry rogers February 15, 2016 at 7:18 pm

me to Has anyone contacted ceo

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P. Windom January 25, 2016 at 12:45 pm

My husband and I are both are both disabled and collect our paychecks on separate dates. My husband gets paid on the 4th and me I get paid on the 3rd week of the month, not on the 3rd of the month like most people. When we set up this account it was suppose to be set up for the 28th of the month, not the 23rd of the month. We had this issue last month, i called set it up for the 28th and had taken it off of autopay. Yet again, we wake up to watch Dish and find it disconnected for non payment. It is on your end, and it needs to be taken care of. You need to listen to your customers. Also you need to be able to work with the customers as well. Not set it up to suit you. I talked to Antionette a Supervisor and she refused to help us out. And i think your people need to work on their customer service skills, no matter what country they are in.

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Michael haynes January 22, 2016 at 11:32 am

today I had the pleasure of speaking with DISH Network and reference to my son having tourettes he used profanity on the phone with she cannot control he advised him he had to read said he was sorry they advised him they were going to hang up the call if he could not quit using profanity my son took a pair of pliers that’s right a pair of garage pliers pulled his tongue out his mouth made it bleed so he could barely talk so they wouldn’t hang up on him unacceptable in my eyes DISH Network needs customer service that understand disabilities and handicapped I think I will be changing to a different provider after this …

Not handicap friendly company..

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Phyllis Cline January 15, 2016 at 12:24 am

I will never go back to dish again!! 3 days of dish and the problems started! Don’t try to get a problem solved with them it’s a waste of your time.They have an answer for everything, and still nothing solved.Never in my life have I heard so many lies and excuses from anyone.I would rather pay a high price for Direct, then to have free dish for life! I am calling the State Attorney General and filing complaint against them! And in the meantime, I’m going to warn everyone about dish! RUN…RUN…RUN…FROM dish!!!

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larry rogers February 15, 2016 at 7:20 pm

me two

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Christine Garcia January 13, 2016 at 11:13 pm

Ok, so i was never toldthat this was a 24month contract. Because if i had been told i would have never signed with them. Then when i added two rooms wihout telling me they uped and renewed my contract for a new 24months. And when i finnally get someone that can actually speak english they tell me that i signed the tablet when the tech came to my house. Um, no they never showed me there tablet and i didnt sign anything. I’ve been waiting on my contract to end so i could get oht from under them. Not to mention that iver the past six months my bill has been increasing. They of course had some kind of excuse. Also during my service with them i have had nothing but one problem after another. Its almost something at least ince a month. I so fed up with them and there lies. I was never told i had a 24month contract. And i would not evem rexomend them toy worst enemy. I just gonna call corrperate, and hope i can get somewheree with them. Probbly not , but im going to try. They are about the worst company i have ever had to deal with. They insist there always right , talk iver you, never let you finish what you have to say, amd i can keep going on. But ill stop. Oh, and the last person i spoke with wouldnt evem let me spek to a superviser ir mnager. Then he just hing up one. Reallynixe people skis there, hugh?

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Denny January 13, 2016 at 4:22 pm

Just got off the phone with Dish for the sixth time to try and get a gift card that was promised to me when I signed up for Dish last fall. I was told the first time the card was in the mail, this time I was informed I was not eligible for the card. After speaking to a very rude supervisor, I was told to call GoDish . When I ask if they were a different organization, I was told they were just a retailer and not part of Dish. In earlier conversations I had been told GoDish was part of DISH.

When I called GoDish, I was told it was just an oversight that I had not been sent the information. When I continued to ask questions, I was told I would have to send a company called MPELL a money order for some amount to cover the cost of sending me the gift card. This is just screaming scam to anyone who is reading this.

The Internet is full of comments about this scam and I feel foolish for having become involved. I have a two-year contract with Dish that I may or may not fulfill. I’m sure the FCC, BBB, and local and national consumer advocacy groups will be interested in these tactics. My calls to Dish indicated that customer care is not important.

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Eldon January 9, 2016 at 9:10 am

I just became a victim to dish network. and I am also in the military, I can’t believe they stole 446$ out of my account. gave me the run around on the phone. when I called to complain and to take off some premium channels they keep the on my account and accumulated charges. For future customers be careful or thinking to get it don’t get it stay away from dish.

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Lori December 29, 2015 at 1:49 pm

I had service with Dish for 2 weeks and their equipment went bad ( on Christmas day ) I was told it would be 3 to 5 business days before I would get service back and was told “oh well, you have to deal with it.” I then cancelled my service and was told there was a cancelation fee of $480 – I was a customer for exactly 2 weeks.

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Karlisha Cherry December 27, 2015 at 2:51 pm

I have had this company for almost 2 yrs in which my contract suppose to be up in April 2016.. I called today to make a pymt and make arrangements for a bill due Dec 7 and some so called supervisor by the name of Kevin CCP said I couldn’t just pay 125.00 that I had to pay that plus 130.00 that was due Dec 7..I told him that I talked to a rep not too long ago and she stated that I can do it but he said I couldn’t…he was really nasty and rude and telling me its better customers out here than me..he was over talking me and wasn’t trying to hear a word I was saying and on top of that he was cursing at me..who does that especially not a supervisor but its fine because I won’t pay another dime to Dish and and I will not be paying no 480 term fee either..they can kiss my ass and so can Kevin with his nasty ass

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donald wasik December 27, 2015 at 10:11 am

we moved from indiana to geogia and since we have moved our bill has consistently been incorrect. this is such a bad imagine for your company. I am now looking into more of

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Julie Chappelear January 8, 2016 at 4:15 pm

I was offered a $25 credit on my service for 6 months; being a good customer for over 10 years. I have had to call customer service for the last four months to have someone try and straighten it out. All but one of the customer service representatives have been very aggressive over the phone. Reading over comments for the last two months there seems to be many complaints on billing. Someone definitely needs to be looking into the billing departments procedures, computer problems?

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Judy bond December 17, 2015 at 4:09 pm

I am so frustrated with dish I have been with them for over three years I never have had a problem until the last couple months. I moved in December and I got service transferred to my new address and had them add on two extra rooms when the installation guy came his order was for one extra room, but they added a Joey in the 5th room in my house for an extra one time fee of 50 dollars? REALLY 50$ ok well I needed it thinking they would not charge since I am a good customer never been late paying my bill. The installation guy all done I go and sign for the work he did in my home on a cell phone he is telling me what I am signing for the equipment and the work he did and that he did not damage anything. Come to find out that I signed for another 24 months WHAT REALLY NOBODY TOLD ME THAT can’t read the contract and work was already done, I also talked to a customer service representative to approve the extra box for 50$, and the representatives did not tell me that I would be locked into a contract for another 24 months I am so angry that it is all my fault and they did nothing but tell me you signed it WELL NEWS FLASH I WOULD HAVE NEVER SIGNED if the installation guy told me this is the contract for another 2 fricking years my bill has gone up from 69$ to 104$ without warning and they won’t remove my contract I have to pay them 480$ if I want to cancel no help what so ever from dish I would never recommend DISH to anyone

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Amy Perham December 17, 2015 at 8:42 am

I have had dish for a few years and I went back and fourth a few months back about a dish that was put on the front of the house. After being transferred to at least ten different people, one finally tells me that the next month, once I have terminated my service, they would send someone to remove the poorly placed dish. I call back this month to set up an appointment and needless to say, I was lied to again. Please understand that customers make your business and having a representative of your company flat out lie to them can ruin a reputation. I have been a loyal customer, paid monthly on time and had a fairly large package with dish. Your poor customer service is unacceptable and maybe you should consider working harder to keep the existing customers. I have asked for a number for someone above and I get an address for a dispute resolution. Not one person answering the phone has tried to make it right unless I agree to pay an out of pocket expense for something that should have been done in the first place.

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randylmcmunn December 16, 2015 at 7:23 pm

I called Dish Network talk to somebody named Ryan Ryan number JSH he replied he was the top dog no one was over him no future was could be for me I find that hard to believe what about hurricane comeWhat if something out of our control happens so top dog then what please please reply to me very unhappy with dish

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Lydia Gonzales December 13, 2015 at 1:18 pm

I truly wish I would have read the reviews here first. I called to get new service, I know that some places do a soft credit check while others do a hard inquiry. I am not one to go around and just get hard inquiries. I wanted to make sure what their check was. I asked about 4 times before okaying a SOFT inquiry. I went through the whole process and wasn’t satisfied and said I would be shopping around. I asked again just to clarify it wouldn’t show up on my credit report. What appears on my credit report? Yep, dish network. So I did the chat with the representative online just wanting to get clarification and figure out why that representative lied to me. That was no help all the online chat consisted of was me asking the same question over and the reply being how many TVs was I wanting to set up, what package was I interested in. So thinking calling would be better, I called. Bigger headache. I spoke to two different reps,one tried setting me again and I told her no transfer me to a supervisor . I got some guy who was in technical support and he didn’t know the difference between the two checks. Okay now that’s concerning, so I asked again for a supervisor, after being told to hold for 1-2 minutes about 10 times..I got Elmo, no really that was his name. He was probably the worst of them all. He actually defended the actions of the rep who ran my credit and lied to me. He said that I don’t have an account so it’s not their problem it was Equifax not them. I said oh okay Equifax just goes around picking out merchants to run credit against. His response was well maam anytime you get any time you get any service there is a credit check. Ummmmmm not true but if you work for Dushku I guess I understand why you are misinformed. So at the end of the day I have one more inquiry that I didn’t count on, I still need service but can’t take another hit so leaves me stuck until enough time had passed. What really makes it ridiculous is that they would have ran another inquiry if I would have wanted to set service up today. Wooooowwwwww thanks for looking out for your customers. PLEASE think twice they are snakes and liars and highly uneducated.

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Ann Burns December 11, 2015 at 8:33 pm

In the year’s time that I had dish, I had nothing but problems. After several months of calling I gave up and finally canceled or so I thought and also paid for the unreturned equipment fee. Fast forward to the next month and another bill and when I call I get informed me that I would be charged for the 3 unreturned boxes. Now the kicker, I only ever had two, one of which was returned,one purchased and now magically a third appeared which I never had. Then the agent told me I never paid, but than the agent continued to tell me that I paid the fee but than it was credited by dish, yet I never got a credit to my bank account and now you want to charge me again. Then oh we charged you, but that was for the unreturened not the MSRP. So if that was the case shouldn’t have they addressed that months ago instead of now telling me I have to pay an additional fee that I was told was the unretuned equipment fee. Can we say fraud? Certainly fits the definition in my opinion and will be filing a complaint with the BBB as I have given dish multiply opportunities to do the right thing, but all there employees do is lie to keep charging fees.
The moral of the story don’t ever do business with Dish, once you cancel they will try to get every nickel that doesn’t belong to them. As for me it sounds like I will be seeing them in court, as I have no intention of paying for a box I never had or yet another fee as I’m sure if I did they would just come up with another fee next month. I can’t wait to share my experience with anyone that will listen and hope everyone makes a better choice than dish and to the Corporate members, I do hope you start to pay attention to what your employees are doing. I may only be one person, but all of experiences wiil get out and you will lose business which means $$$. Something I know that CEOs” do care about.

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Jamie December 10, 2015 at 8:14 am

I was an employee and I would never get dish. There employees doesn’t do quality work. They also have to sell 15 dollars worth of products to each customer. Cheap products lol. I quit after working for 6 days. Can’t see myself doing that kind of work and being able to sleep at night. The guy in summerville s.c. left a dish on someone roof without hitting any studs at all and over tighten all the lag bolts. One wind you going to have leaks and no service. Hope someone fix this

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teneisha December 9, 2015 at 7:31 pm

I’m pissed off. Dish took 440.00 of my card. I never had dish,and ask them how they get my card info. They claim I co sign and authorized it. That’s a lie, because I have com cast. For someone to take money from a single mom,with no remorse that’s really sad. Example I could be standing right behind you in line,and remember your card number. Then call dish,and they can hook up cable,without any other information. That’s not professional or safe. And dumb as hell.

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Rene Vielma December 8, 2015 at 10:19 pm

I have been with dish for several years now and much to my surprise, I am seeing that I am not alone in my complaint. I set up auto draft using my checking account – which is the first time that I have done that. So, for the Thanksgiving Holiday my family and I went out of town; upon our return Dish Network charges my checking account for 2 On Demand movies which for one – we never ordered nor were we home to order them. Those charges resulted in an overdraft fee. They continued for the next 3 days to get their money which resulted in more overdraft fees. In one day they tried over 6 times to get their money. By the end of it, I had over $340 in overdraft fees assessed to my checking account. I contacted Dish and spoke with Cheyenne transferred to Erika then to Sheila, then the supervisors named Amber and Crystal – which resulted in me getting EXTREMELY PISSED OFF, a refund of only $83.00 and my box is no longer working. I have never been so disappointed, lied to, frustrated, and completed horrified at the lack of communication skills that this company shows. I am in the military and we would never treat people the way that this company treats it Loyal customers and you want me to invite others…..no flipping way what so ever. I want to contact the CEO, COO, CFO and any one else that will take care of this situation.

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Eldon January 9, 2016 at 8:58 am

i have read your statement they just did me the same way I am also in the military. did you continue further action and if so did you get any resolution?

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Diane Cole December 7, 2015 at 3:48 pm

Can not believe what dish is putting us thru! they are a total lie and rip off. Have been trying for over 6 months to get problem straightened out but no help. Refused to pay any more bills until they corrected their problems with my account realizing eventually they would cut service. After 2 months of no service I get email they will deduct several hundred dollars from my bank acct!? Everytime I’ve called customer service I get someone who can not speak good English and sounds like they are reading their response and it’s a vague answer. DO NOT GO WITH DISHNETWORK THEY WILL STEAL YOU BLIND. All their ads about “no surprise” bills is a joke cause I asked specifically before I signed on with them if the price offered to me was permanent or was it going to suddenly increase. I was told NO that it was the set price. About year and half later bill went from $65 to $110. and refuse to stand by their original agreement.

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Darlene December 4, 2015 at 3:48 pm

This has been an onging situation with Dish network, I have had several payments come out of my banking acct. from dish that was not applied to my dish account. I notice for the month of April and may the money was taken out, called dish was told that i had 120 days to dispute anything that was applied to my acct for a refund explained I was not looking for a refund just wanted the money applied to my dish account. I was told that i need to dispute it with my bank. I said I need to see it in writing that the policy says 120 days to dispute i never seen it written on the bill. I asked for the corporate number they said they did not have it, my banking account speaks for itself what happen to my funds its probably more money taken just have not went over all transactions from dish. No one seems to care about the money you spend on cable network who is taking the money is it CSR. I work hard for my money and need answers.

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David Strassler December 2, 2015 at 10:13 pm

Mr. John Fhawn Wilson President of Dish said to call him his phone number is 866-215-1048 his direct line. Mr. Wilson phone has been discontinued I think he’s afraid of me. Come out and play Mr. Wilson and I promise to give you an education. Let’s start with fraud and it’s interstate which makes it also federal I was advised to report you to the police department I’m doing that this weekend you are also interfering with my business and this is the most important time of the year for me. You are violating a federal law called restraint of trade I suggest you return $650.00 that you stole because the end result is it’s going to cost you a minimum of $3,000.00 when I’m through with you so come out and play.

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norma December 5, 2015 at 11:45 pm

Mr Wilson is a coward. You should know that by now

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denise November 30, 2015 at 9:24 pm

OMG, for two yeas I have been fighting with them about my internet speed, they tell me it is fine and I tell them it is not! On the 10th of december I am switching and now they wont send a tech, But I am running at a 1/4 speed of what I am paying for!!! they will send a tech if I cancill my disconnect!!!! NO effing way!!!! YOU SUCK!!!! tomorrow will call corporate, because if my; contract is binding, so is theirs. JUST saying!!! This service sucks ALL the way around, caution before you sign with them!!!!!!!!!!!!!!!!

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David Strassler November 28, 2015 at 12:10 am

I forgot to mention that this is interstate and you dipping into my credit card without my permission also makes it a federal crime I am also a veteran that’s right I saved your butt I have thinking about going to the VA and reporting you. Remember THAT I DON’T HAVE AN ACCOUNT WITH YOU. David Strassler

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David Strassler November 27, 2015 at 11:58 pm

You stole $761.00 I do not have a an account with you ;however, you went into my credit card without my permission and took $761.00 out this fraudulent act is called stealing I have documentation from Chase Bank to prove it. Chase was able to get back $100.00 Mr. John Fawn Wilson is aware of the situation this has been going on now for months. I want my money or I’ll be forced to take legal action starting with the Better Business Bureau then I’ll report you to the IRS for not declaring the money that you stole as income and if you did it to me how many other people did you do it to last but not least we will go to small claims court and I will ask for punitive damages of 3 times the amount plus court costs and for the amount of serving you. You will have to come to Illinois for trial with everything it will cost you about $3,000.00 I suggest you stop dragging your feet and pay me now remember the clock is ticking. David Strassler my phone number is 847-791-XXXX and my email address is XXXX Your welcome David

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Roberto November 15, 2015 at 9:58 pm

Have been with Dish for 6 years my wife had a major stroke and I was trying to get some help and all I got was turned down and no help was with DirecTV before and going back they are a company that puts customers first

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Suzette November 10, 2015 at 1:26 pm

I had my dish service turned off today. I have been with them 5yrs and last week I called to tell them I would be going with another company so I could bundle. They offered me a ‘loyalty discount’ if I would stay. I said i would check around and call back. When I called back today I was told that the discount is half what I was offered last week, unless I want to increase my package.
I filed a complaint with the BBB, and gave Dish every opportunity to do the right thing and they would not. They would rather lose my business than keep their word. They refused to listen to the call where the offer was made. I asked one supervisor ‘Did the original representative just lie to me to get me to stay?’ He answered, ‘Frankly, yes.’
I have spoken to at least three customer service centers today, and one was in the Philippines and one was in Mexico city, the other in Texas.
I wish I had looked closer into how they do business before going with them.
There are plenty of complaints online, had I only looked. Now I will share my complaint and treatment on every social media site I can find. Dish has bad business practices.

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Sean Pasche November 22, 2015 at 10:20 pm

Im going through a very stressfull time with Dish i was told i was getting the internet bundle they installed the TVs but i was told my internet would be installed a few days later come to find out i was told i dont have the service in my area so i asked out of contract and they told me 480 cancelation fee im upset no help ive been hung up on numerous times do i have a case with the BBB ?

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Dennis Price December 2, 2015 at 10:01 am

File a breach of contract with Dish and with the State Attorney General where you live and if you can get TV you should be able to get internet. They have breached your agreement not you! Also file a complaint with your state Utilities Commission. Time for Dish to wake up! Have your call escalated to a manager not a dumb ass that answers the phone

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Corey Kirkland November 9, 2015 at 1:00 am

I am absolutely unsatisfied with my experience with the incompetent “customer support” I have received through this company. I am in the military and I was sent over seas, I called and terminated my contract and I thought there was no issue, even though each representative I talked to gave me a different answer on how to handle the termination, good job being on the same page. I give this wonderfully ignorant employee my wife’s mailing address to her new home where she will be while I’m gone. So that she could mail back our equipment that we rented from DISH. Of course, I THOUGHT everything was taken care of. Now that I am in my over seas location, I receive an e-mail stating that I have not returned my equipment that I rented from this glorious company and that I will be charged $249 if I do not return my equipment before 28 November 2015, keep in mind, this statement was the ONLY bold statement on the entire email..almost as if to highlight it because it was an important date to remember. But guess what, I was charged the $249 less than 2 hours later! Keep in mind, today is 09 November 2015. Good job lying on that one DISH. So, I do the responsible thing and call DISH with a level head and try not to lose my mind. I speak to this wonderful employee that can’t speak English, nor can she spell common words such as “Meadow” which is now known as “Medow.” The sad part is, I had to explain to her that the spelling was wrong. At least it only took me 3 attempts to get her to spell it right. Then I get the wonderful news that I am being charged an additional $10 for them to send me their precious, gold plated, limited edition return box. I vow to never do business with this ridiculous company for the rest of my life. I will also encourage every person I come into contact with to go to their local park, find a swell stick that is quite sturdy and begin to draw pretty pictures in the sand for entertainment rather than dealing with this company. This company obviously advocates communism and higher taxes.

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Chauncey Bingham November 2, 2015 at 2:27 pm

Boy do I have a few BAD BAD stories about DISH. As of this minute I am looking for an attorney to handle this so-F___ed up company! We have “auto” pay for Dish, have had it that way for over 5 years. About 8 months ago, Dish shut us down. I called they said my husbands bank card was NO GOOD! It not only still IS good, but is the card we use everyday. Dish screwed up something somewhere and put the blame on my husband. His card he has used everyday, but according to DISH, it is NO GOOD! Now, lets get on with the BIG problem we have right now today with DISH. We had Dish come out due to the fact that our bedroom TV was NOT working and Dish ended up re-wiring our place and doing such a sloppy job, I mean the wire was draped across my table and all my things on the table up to the dish! It is BAD!~ Finally after months of listening to Dish’s excuses and NOT getting this place re-wired I got a hold of the Presidents of DISH’S secretary Maria and explained to her what the problem was. This is a story that will have you on the floor laughing. Me I want to hurt someone! The call to Maria was good, she finally called me back and said she would do what she could to get this handled and before I knew it the next day was Saturday and not only did we have an appointment to get this place re-wired, but a boss came out to see the nightmare of a job that was done. Once the field “boss” showed and saw what was done and heard the problems we were having AND Miss Maria from the President’s office put in her 2cents, things had changed! We got this place re-wired and upgraded and the only costs were suppose to be the $14 more a month for the new services! Everything was finished, we were VERY impressed with how good the pictures were on our TV’S and we planned a Football Party for that following day on Sunday! That nigh Dish AUTOMATICALLY took it’s money from our account and Sunday am came! Company started to show and we went to turn on the tv and guess what? WE WERE DISCONNECTED! Here it is Monday and almost noon and still, we have NO TV! ISN’T DISH WONDERFULL! WE ARE NOW GOING TO GO TO COURT! Dish added an additional charge but failed to take it out of the OUTOMATIC PAY THAT WE HAD SET UP AND THEY DISCONNECTED US! ARE YOU LAUGHING YET? Dish told me twice this morning my tv would be back on within 10-15 minutes!~ laughing YET? THIS IS DISH!!!

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JWats October 27, 2015 at 7:08 pm

Dish needs to understand what customer service and how to commit to it. False advertising is not right when you get an offer they should stand by it not try to manipulate the customer and some customer service reps say one thing and others say another. Could you please get everybody on the same page. I have already made several attempts at being nice about it and that does not seem to work. I guess that I will have to go a different way about this since they keep giving me the run around.

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Tee October 24, 2015 at 11:50 am

This company provides a bait and switch tell you one thing do another have had constant equipment problems had for one yr will not have for another. Cancelling as soon as I get another provider. Very Disappointed. I was promised four $75.00 credits on my account The rep said she was only able to provide two credits at a time and once those were applied t call back and two more months would be applied. Once I did this dish has told me they can not provide me with the credits promised. I had equipment problems that is why I was to receive the credits. I have only had this service for 1 yr and have had to have two hoppers replaced. I will be canceling my service if this is how you do business. Promise your customer one thing and then change it later when it’s time to pay. I have paid my bill faithfully on time and I require the same service in return I will not pay for service I did not receive. I want to formally complain and I will to whomever I need to. Thank You.

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Renee Graham October 30, 2015 at 8:07 pm

On September 11th 2015 I had installation from dish. The dish technician broke the frame to my window and the window. I have been trying to have this matter taken care of but I am constantly told through the claims department that I need to pay for an estimate to repair the window that the dish technician damaged. I do not think this is fair, & I do not think this is good business practice. If I would have broken any equipment from dish it would have been my responsibility solely to pay for the equipment why do I have to pay for an estimate to have a window fixed that a dish technician broke? This is been going on since September 11th and the problem has not been resolved. No one called to let me know the update I was just told today from a representative of the office of the president her name is Ingrid her ID number is, I was told that since I haven’t paid for the estimate this problem cannot be resolved. This is just an example of a big corporation taking advantage of little people. Dish Network has more money than I do I’m leaving work the broken window and frame that was done by one of their technicians.

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Kristie Smith October 24, 2015 at 11:25 am

DON’T SIGN UP FOR DISH!! I rate Dish below Negative 0. Was with Directv for 12 years, just moved, thought we would try Dish for the first time, they offered Netflix free for 1 year, plus we wanted Glen Beck channel. Signed up on Oct. 8th, 2015, the tech didn’t even make sure all our tv’s were working properly before leaving our house. I called Dish later to inform them that we needed a tech out to fix the other tvs, they told me I had to wait until after our internet tech showed up to install our internet. They said it was two separate things, and I had to wait to get a tv tech out, after the internet was hooked up. Well the earliest we could get the internet hooked up 2 weeks later on Oct. 23rd. On Oct. 23rd the internet tech was late for the appt., I had set up for the morning appt. time, which was 9am-1pm slot. I waited until then, no one showed. I had to leave my house for other appts. that I had set, and at 1:24pm, I had received a cell phone call from the internet tech, which he left no message of course. The Internet Tech was LATE for the appt., so I called DISH, they didn’t care, said I was not home at the time the tech showed up, so they rescheduled our internet for Nov. 16th. So after 2 weeks with Dish, I still don’t have the service that we both agreed to and that I signed up for. DISH is in DEFAULT of contract, therefore once cancellation takes place, they should not be able to charge early cancellation fees!!

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Patsy October 22, 2015 at 7:04 pm

This company is awful. They should go out of business. Beware..Beware
Do not use Dish..
They let a family member use my bank card without my permission. .billed my card on auto pay for 5 months. ..and Dish added me to the
account without my permission.
I never agreed to this. Now Dish refuses to refund me my money and they refuses to remove my name from the account..Fraud Fraud Fraud

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Chauncey Bingham November 12, 2015 at 2:29 am

I hope you go to the STATE where you live and file federal charges for FRAUD and ILLEGAL use of your bank card WITHOUT proper and legal AUTHORIZATION from YOU! Oh trust me, I do NOT like DISH, we are with them right now, but NOT for long! This company is ridiculous in everything they do and how they conduct themselves in business and the blatant and total IDIOTS they hire! You my dear NEED to press charges against whomever used your card, make THEM pay all these charges, just turn this over to your local D.A. and they will make sure this gets handled as it should be! Good luck to you!
Chauncey

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Deana October 22, 2015 at 1:38 pm

HORRIBLE company. Harassed a 79 year old woman after canceling her service. The equipment was owned by her and they had a person call her demanding $450 for the cancellation of her service and for not returning the equipment. There was never a contract as Dish came into her condo complex after another company went out of business. When I called to cancel the service on her behalf, they verified that her account was paid in full, stated that the equipment does not to be returned as it belonged to the previous company and that they couldn’t take possession of the previous company’s equipment. This agent threatened her that Dish would take her to court. STAY AWAY for the company. You will regret ever signing up for them!!!!!!!

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tanesia October 22, 2015 at 1:11 pm

DISH NETWORK IS FULL OF CRAP. THEY LIE TO CUSTOMERS AND THEY DON’T SEE TO IT THAT THE CUSTOMER’S NEEDS ARE TAKEN CARE OF IN A PROPER MANNER.THEY DO WHAT THEY WANT TO DO WITH REQUESTS AND NOT WHAT YOU ASKED THEM TO DO. THEY LIE LIE LIE LIE LIE…BIG FAT LIARS THE ENTIRE AGENCY. I HATE IT

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Marvin Hunt November 2, 2015 at 8:47 pm

They have lied to me numerous times and I intend to reach the CEO or someone other than the lying reps at Dish. I am sick of the lies that have cost me money by calling in from work to be home for a dish appointment and they change the appointment day with no notice at all. This is only one lie of the many.

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David Morrison October 21, 2015 at 10:00 am

DISH is a complete joke of a company….. Their equipment failed routinely; tech support was dismal; and their service cost a fortune. I switched to Direct TV about a year ago and have nothing but good to say about them! DISH, on the other hand, continues to mail offers to my home address, this despite at least a dozen calls to get removed from their mailing lists. These are not letters from third party companies – they are direct from DISH. I’m completely fed up and will now be calling their corporate offices twice for every junk letter they send me. If that doesn’t work, I’m contacting the Better Business Bureau.

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Angie October 20, 2015 at 2:36 pm

I will NEVER in a million yrs refer anyone to dish. I cancelled services w/ them asked them to cancel my auto payments. I received a letter stating my acct would be drafted on the 28th. I then received a letter stating it would be drafted on the 18th. I called dish and the Rep Jessica informed me that it would not automatically draft because the acct is closed!!! She ASSURED me that it wouldn’t. I check my acct on the 20th only to discover dish unauthorizedly drafted my acct. I spoke w/ several reps and supervisors that stated that it was drafted in error but there was nothing they could do about it. I will be definately looking into legal actions!!!!!

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Chris Harris October 16, 2015 at 10:04 am

This was my second, and final time using Dish Network. They are complete rip offs. You’re told one thing, and they do another. I was told I would NOT be charged without first seeing a so called copy of my contract. I “supposedly” signed this contract, per your customer service representative. However, when i asked to be emailed a copy of my signature and contract, they told me it’d take 48 hours to email it. Its been 2 weeks and still, NO EMAIL. They did, however, send me a confirmation of payment email after debiting my acct without permission. In fact, I actually spoke to two people telling them to take me off auto draft that I never signed up for. I was told that I would be taken off auto pay. They say the calls are recorded but never have the capability to pull them. I guess they can only do that when its in their favor. This was after a threatening e-mail stating that if I didn’t sign back up they would draft my acct. I think the CEO Joseph P. Clayton should know that stealing people’s money is a bad way to stay in business. I know I am only just another account number in their system and don’t matter at all to a multi million dollar cooperation, but its little peon acct numbers like mine that keep businesses like this a float. I am extremely unhappy with the way I was treated, and in essence stolen from. I will be contacting the Better Business Bureau, as well as any family or friends that currently use dish or were considering it. Also I’d like to throw in that the friend who referred me never got his PS-4 that he was promised after I was the third referral. Imagine that…. Should’ve been my red flag….

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K Cox October 15, 2015 at 3:12 pm

I am not a Dish customer but I was looking to purchase the service. After my experience, I will never become one either. I called your customer service line and asked to speak with a call center here in the United States but only received individuals in the Philippines. I was told I am not able to speak with someone here in the US.

If I wanted to do business with individuals in a foreign country, I would go there, but I do not wish to.
Thanks for showing your support for the US.

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cindy hart October 14, 2015 at 6:17 pm

I have had the worst customer service of my life through dish last night and today. I have spent 3 hours trying to, believe it or not, buy an additional service for a 2nd house, but because the first person I talked to through a chat window couldn’t understand English, they put the wrong comment on my account. Which started a chain of horrible treatment from their representatives, who had a hard time comprehending the English language. There were two female representatives in the mix that were excellent in customer service but because of the lack of communication skills from someone online, they would not even tell me what he wrote on my account. They wouldn’t tell a supervisor what was on my account. Looks like I will be taking my business for 2 services to DirectTV.

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P. Windom January 25, 2016 at 12:48 pm

Double check make sure they are not connected to dish in some way.

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Donna October 12, 2015 at 6:58 pm

I pulled my credit report this evening and found that DISH had placed me in collections saying I owed an outstanding balance of $89. I contacted DISH immediately. I was asked to provide my social security number. After hesitating to provide the number I gave it to the representative. I felt that I was getting no where and asked to speak with someone higher. I was transferred to someone that said his name is Manny. After a second time of providing my social security number I was advised that I needed to contact the FTC myself and file a document with them. Manny was of no assistance, wanted personal information such as previous cities I have lived in. When I asked him what information on file he had that shows I ever had an account with DISH he informed me he could not provide that information to me for security purposes. TOTALLY RIDICULOUS. I need to provide information to DISH on an account that I have never had, but yet they cannot provide me any information on a file they supposedly have.

When I asked to speak with a Manager or someone higher several times he refused to transfer me and advised that there was no one higher available. I asked for the phone number for corporate he again refused to provide the information and hung up on me.

So….it’s okay for me to provide my personal information but DISH cannot provide me with any information they apparently have on my account. I have never had an account with DISH and will never have one after this experience.

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Max Reid October 10, 2015 at 3:16 pm

Set up service between 8 – 12 on Saturday. No one showed up, no one called. Had to call them. Went through (supposedly) 4 levels of support only to be told it was going to be Monday. Cancelled my plans for them, they couldn’t keep theirs for me. Fortunately for them, they are the only provider with Japan Television, otherwise I would cancel them immediately. Will be dealing with corporate on Monday. Customer Service is of no service. Don’t bother to even try to deal with them, you won’t get anywhere!!!

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n.m October 1, 2015 at 9:13 am

After my service was cancelled,UR customer service representative did not inform me if a charge forthe box to return ur dish box.Had I known this I would had refused the return box in would have took ur crappy equipment to a dish company in dropped it off myself.Dish caused me an over draft fee with my bank.Dish is the WORST service ever.In I really dont know why iam writing this if yall dont care about your customer.Its not like you are going respond.It just another complaint yall r going to ignore.

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Heather September 30, 2015 at 5:09 pm

I am not a Dish customer, nor will I ever be a Dish customer unless there is a major overhaul with their service and the way they conduct business. However, I do possess knowledge of Dish services because I live in a home where Dish is the TV Provider. It has to be one of the worst services I have ever seen. First problem is the constant loss of a signal. Most of the time it’s raining, or the wind is blowing, or it’s snowing, but sometimes it just loses a signal for no apparent reason. And who really cares what the reason is when you’re on the edge of your seat, really focused on a great show and then it goes blank, signal loss. Secondly, the DVR is a joke. Why do I have to watch the same channel I want to record? That makes no sense!! If I have two shows airing at the same time, I should be able to watch one and record the other, but not with Dish. Someone told me you have to get the Hopper, and I would not pay more for that. With other companies, such as AT&T, DVR is included in the price and you can record up to 5 shows at once without having to watch any of them while you record! And I paid about $20 less for my AT&T service per month than the person I live with that has Dish!! Another oddity with Dish happens during Channel Surfing. They have the “Regular” channels listed next to the “HD” channels, so that if you’re channel surfing you have to press the button twice to get to a different channel. Or, you have to adjust so that you only “see” HD channels, but then you forget that you have additional channels that are not HD! Dish again needs to look at AT&T’s setup. They separate the HD channels from the Non HD channels. HD channels have a higher channel number. But, my biggest complaint and reason I will not ever be a Dish customer is because they constantly attempt to remove channels from their line up. I’m not sure how that can even be legal. When a customer enters into a contract and agrees to pay a certain amount of money for a certain service, they should receive the full service in which they pay for. Dish seems to have a big issue reaching agreements with other companies then wants to blame it on the other company and say that the other company is being greedy. In this case, this was said about 11Alive (WXIA-I think). We may lose this channel beginning today unless an agreement is made by 7pm tonight. I enjoy many shows on this channel including Days of Our Lives which I’ve watched for 20 years! Dish, the problem is not with the other companies, the problem is with you!! I have had TV Service with AT&T and Comcast and neither of these companies removed stations from their line up the way you do. Mr. Clayton (CEO) of Dish may need to find another line of work if he can’t better this company. All you have to do to see how worthless it is, is read the reviews!!

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Felix September 30, 2015 at 11:28 am

And from the looks of all the post here, DISH is not to concern with customers.. It seems
it’s all about the money to them.

Just found out DISH NETWORK ruined my credit for lack of payment.. Funny thing I have never have had a DISH Account. They reported my name and ssn to a collection agency as well as Equifax. I called and tried to get some help they told me that they could not give me any information because they need to protect the possible identity of the CRIMINALS. They did give me a long list of thing I need to resolve the problem and all the work I have to do to Clear My Name. It seems if they were a little more careful and had procedures to avoid fraud instead of trying to make the sale.

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Bradshaw October 10, 2015 at 8:42 pm

I second that !! They are beyond pathetic !

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George Martinez September 27, 2015 at 12:09 am

Very disappointed in the Lies Told to me from Dish representatives and more importantly the Management team at Dish ! From day one when the dish salesman out right lied to me i was told that Dish was Exactly as reliable and as good at recording show as DIRECT TV! LIES !! I work for the Rail Road and have to record the shows well the shows would only record for a minute then turn off sometimes almost to the end right then me and my family would just sit there and stare at each other when our show was cut short ! Dish a bunch of incompetent fools would go through the same scenario to try and fix it a total of 40 Times
( not joking ) ! I knew the process better than they did ! They said the only way to fix it was to pay more for the HOPPER !!! So i told no fucking way ! You guys lied to me ! so with a few months to go i stopped service when they tried to up my rate for shitty service that never worked !! I ended up paying for termination fee then one month later they announced THE HOPPER IS FREE NOW !!!!!! THAT IS A SCUMBAG COMPANY AND WHAT MAKES IT WORST IS THAT I TRIED TO GET A MANAGER INVOLVED AND THEY CARED EVEN LESS !!!!

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George Martinez September 27, 2015 at 2:25 pm

I want to Re phrase that !! I contacted a total of about 12 different managers !! Not One and they ALL DID NOT GIVE A SHIT ! i WAS HUNG UP ON ABOUT SIX OR SEVEN TIMES AND WHEN I TOLD THEM I WAS GOING TO CANCEL MY SERVICE AND CALL THE ATTORNEY GENERAL TWO OF THEM SAID AND I QUOTE ” WHATEVER !” AND HUNG UP !

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Donald September 20, 2015 at 1:51 pm

I was on the phone with one of your representatives. As he asked me for my personal info I told him that I didn’t want to give him that yet. He insisted on telling me that dish had the best plans and I would be wasting my time shopping around. So he asked me for my info once more and I said no and his attitude changed. I was in the process of telling him my wife gets off at 2 o’clock and I would check with her and choose who we would go with and the representative hung the phone up in my face.

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Maxine B. September 17, 2015 at 5:01 pm

I used to have Dish. I LOVED Dish. However, a competitor gave me a deal that Dish wouldn’t compete with. Didn’t like new company. My promo is expiring soon, so I called sales to get price on new service. “Troy” in sales is the nastiest, rudest sales person I have ever dealt with. He talked over me repeatedly. Didn’t allow me to get questions out. Literally treated me as if he already explained this to over forty people today and didn’t feel the need to explain it to me. Before I made any decisions or decided on a package, Troy began to ask for my personal information. I asked him if he was attempting to run a credit check. He responded that he can’t tell me what package I’m eligible for until he knows my credit worthiness. I let him know that my credit is very strong, but who would allow a credit check without even determining whether they want the product? Finally I said, “I’m done.” Troy’s response was, “Yup.” When I responded that he was rude, he began to tell me off. I hung up on him in the middle of his tirade.

Then I tried to call corporate. I wanted them to know why they lost a potential customer. I told the “operator” that I wanted to speak with someone in executive service. She transferred me to a regular account rep. I repeatedly tried to verify who I was speaking with. Eventually, just based on her low level of professionalism, and inability to tell me anything more than “if Dish can figure it out they’ll tell his supervisor to train him” and “I can transfer you to someone in sales” I again asked “Are you executive complaints?” She finally admitted that she wasn’t. I responded, “I give up” and ended the call. If Dish cannot/will not treat me well before I go into contract with them, how will the customer service be if I am locked into an agreement?

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Greg W September 14, 2015 at 11:24 am

When dealing with DISH or any other company and your state is a 1 person recording state, use your cell phone to record your conversation.. If it is a 2 person state, you must tell them you, also are recording this call for “accuracy”. Then they will either continue or hang up. If they hang up and then call you, tell them this call is being recorded. You have all your evidence in one call……………………..SIMPLE!.

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Patricia A. Leoonard September 9, 2015 at 4:05 pm

I am writing to let everyone who reads this know that DISH is the WORST company I have ever dealt with. When I called Dish,I asked the rep if there would be any problem with getting good service because I had heard from some of my neighbors that we were in a hard to service area. Oh, no the rep said, we have a lot of customers in your neighborhood. From day 1 we had nothing but trouble! It took 3 months of coming out once or twice a week to give us back service. They changed every piece of equipment we had an also had us go out and purchase higher grade equipment. Did Dish give me a discount for not providing full service OH NO NOT DISH, they just kept withdrawing funds out of my checking account That Dish is really good at!! When I called to cancel service because I was moving they said they would send me boxes, which they did- twice. I followed the return policy as they stated. Dish said that if the ID# on the receiver was one that was NOT to be returned-then don’t return it–I returned everything else except the receiver because the letter said DO NOT SEND BACK–now Dish is charging me $264 for not returning the equipment they told me not to return. DISH is nothing but corrupt thieves and their customer rep’s maybe graduated from KINDERGARTEN – way to go DISH! I couldn’t believe how many people think as highly of you as I do–I will never have anything good to say about your company and services.

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bill September 8, 2015 at 12:46 pm

I am tired of being harassed by dish offices and are about to take legal restraining actions. You installed a service, it did not work after 14 hours of tech support over phone. The service did not work from day one. My roof leaked where you installed and caused house damage (expensive). I cancelled and never received any service from day one that worked within 48 hours of installation. I have talked to your “office of the president” multiple times who told me that all fees would be waived. Now, you keep calling me at least once per day at all hours and are not following directions from your office of president. If this continues, I will seek legal involvement, better business bureau, State Attorney General, social media and restraining legal action as you are now violating consumer harassment protection laws. You may contact me if needed via Email and provide a phone number for who I should contact one last time. I have been very patient, but you must stop harassing me now.

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Tom Stark September 8, 2015 at 10:21 am

These people don’t even have a customer guarantee I have only been with these people for four days and I wanted to disconnect and they are trying to charge me $667.87 for four days they guaranteed that the Internet connected it never did connect. They also forced my partner to take television when we did not want TV we told the operator no television but yet we were told we could not get Internet without TV I know that to be a lie so don’t get dish network they suck

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Melissa September 4, 2015 at 7:00 pm

We are a military family who received orders to move to the other side of the country. I cancelled Dish in 6/15 with a copy of my orders. Was told they would mail a box to return equipment. Did not receive the box. Called and was told just take it to the UPS store they know what to do. That didn’t work either. Called again and finally got my box and mailed equipment back. At this point they still have not cancelled my account. Today I called (4th call over 3 months) and was told I owe a pro-rated bill from 8/15, no mention of an early termination fee because I had resolved this earlier. I said “no I cancelled and gave you a copy of my husband’s orders in 7/15”. They said I rented a movie yesterday (what?). On hold again and she comes back and says “ok we will not charge you the prorated bill from 8/15 but we are charging the early cancellation.” I said “no you have my husband’s orders and have already told me that was taken care of.” On hold again and she comes back and says “we need your marriage license because you are the account holder not your husband.” I refused to accept this and kept asking for the supervisor. After going over this with 3 different acct specialist we finally get to one who eventually hangs up on us. My question is…If my husband is not an account holder and when I call the 800 number and it recognizes m
MY phone number then why are they calling my husbands phone daily? They haven’t called ME once. Also I had to cancel a credit card in order for them to not auto-draft anymore. I just want this horrible shady company to cancel our account as promised 3 months ago. Ridiculous.

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Carolyn September 2, 2015 at 5:38 pm

I just called the corporate office and tried to talk to someone, I was just put on hold and for
gotten about. I won’t recommend anyone to go to dish net work. They use to be a great company now it sad how bad they are.

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Carolyn carradine September 2, 2015 at 5:11 pm

Just call dish network, don’t try calling corporate offices because they just put you on hold hoping you go away. This use to be a good company i dont know what happen to it. Their founders wont treat customers like that they would try to resolve the problem.

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Carolyn carradine September 2, 2015 at 4:46 pm

I haven been trying to get my dish network service turn on for 4 days and I kept getting the ran around and their customer and their service repo are very disrespectful . They say they won’t to help you but won’t.

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Eric Brincks September 1, 2015 at 6:06 pm

I have never in my life seen a company with such illiterate people working there. They transfer you up to 6 times! I’ve spent 2 hrs trying to get what was promised me and only achieved this by calling corporate! Holy Shit I need a drink!

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felicia September 15, 2015 at 6:19 pm

Do you still have corporates number I need to speak to them immediately

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ola August 30, 2015 at 10:35 am

so finding out , that service reps will tell you any thing you want to here, even with billing , but when it comes to the bill the deal not on it , i argue with the reps , every month. i have had it , i even try lowering package , its only 3.00 less not a deal. i cancelled my cable they said they send me a return box and free label it take 30 days . so now they trying to bill me for august and no return box, account still active,wth, i want a company does what they pronmise to there customers

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Sarah September 10, 2015 at 10:07 am

are you still having this problem? this happened to me as well, they promised me a refund as of 9/3 and i still haven’t gotten it. if you had your issue resolved, or if you are still having issues, please email me at s-mart****@hotmail.com , i’d like to see what techniques you used to try to resolve it.

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Anise August 29, 2015 at 3:23 pm

I will be writing Dish Network corporate as well because I want to make sure you all see my complaint before I get in contact with my lawyers. I am being charged $10 for a cardboard box to return my equipment in and that’s for each box a total of $30. When there is a pre-paid shipping label already on the box so exactly what am I paying for? Its highway robbery. Also my service got disconnected today by a customer service rep name Tim ID#h57 when I only called in for him to make a note on my account stating that my services were out again meaning I had a complete signal loss and he even repeated what I said only to find out when I hung up my services said they had been disconnected. I cannot take it anymore I am completely done with Dish my services goes out at least twice a week and now this happens!

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WILLIE SWOYER August 27, 2015 at 2:07 pm

After 7-10 years with Dish, trying to save money, we bundled with Directv, I stayed in touch with Dish since July 2014 about the 2 yr contract with Directv and after the contract was up we would return to Dish. From day 1 of cancellation, misled, lied to on suspension of account. I was charged a suspension charge and then 9 months later I started being charged 96 a month for services I could not even use. Every time I called in and requested a return box I was talked out of it by the C.S. representatives. I have had enough when I saw that bill for services not used. Never in this lifetime will we return to Dish being a lifetime customer. You are now telling me we owe you 245 dollars for services when the box was in a closet. Tell the truth from day one and we would not be having this issue today and you would have had a return customer.

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Harry Urbanski August 25, 2015 at 9:50 pm

I have been with you people since the early 90’s when it was first available in our area. Back then it was fairly reasonable., but like all things time changes. So now I think its time for me to make some changes to. I have your best package the top 250, but since this Fox problem has just come up and my current monthly bill is $154.00 I have had it, i’am on a fixed income and things have got to change. And then you send me a statement to take your high speed internet service which I was thinking of by getting rid of my current carrier. But his latest problem with Fox is to much if it isn’t, Fox, its CBS,NBC, or some outher channel carrier. It’s chopping time. All I want is basic package cable channels, HBO package only, and my Hi Def You keep all the rest. Now that I’am retired i’am sorry I just can”t keep up with it. I’am going to be calling Dish in the next few days to work the best program for me. Again i’am sorry I have enjoyed your programing.But it isn’t getting any easier for the senior’s our middle class to keep up with this crazy unstable prices of everything going up every couple days.

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Robert Czajkowski August 25, 2015 at 12:11 pm

Dish network is a scam. The representatives will tell you one thing and when it comes around the time they say oh no they never said that and make you out to be the bad person.when I first signed up for dish I only want to Internet.The representative told me I had to have dish TV in order to get Internet. well come to find out they transferred me to charter for Internet, so I called dish back to dish within the three day period to cancel my service. I was told I could put a plan on hold and if I still could not afford my service at the end of my Hold that I could cancel my service without any disactivation fees. Well my Hold came off I called to cancel spent over an hour on the phone fighting with managers. Finally they agreed and said that they were going to dis activate my services with no fees. But one month later I got a bill for $514.they are charging me that this activation fee. so I called back the people for that this activation said that I had service for one week so they have to charge me the $514. I’ve never once used my TV. My TV has been did activated for the last year that I’ve had it. Why should I be responsible for that disactivation fee for service that I’ve never usedand for service that I was told that it disactivation fee will be waived if we still were not able to afford it. This dish network is just trying to get money. I have 11-month-old son and another baby on the way. We are not some rich spoiled person. I work 40 hours a week and try to provide for my for my family paycheck to paycheck. We do the best weekend to stay out of it out of that and dish network is trying to get $514 from a hard-working family just trying to live day by day. what bunch of crooks. Don’t trust anything that a representative tells you. I was with AT&T for eight years. Never once had a problem with them they are honest people please go with AT&T not dish.

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Matt Griffith August 24, 2015 at 2:37 pm

I have been with DN for over 10 years now. They have over charged me and tried to take money out of my account before billing date. I had to put a lock on my bank account to stop them. I finally canceled my account a few months ago and asked for a box to return my equipment. Still waiting for box. I moved across state and had to haul and store this equipment. They want me to pay to rent it but will not pay me to store it. I want to start a CLASS ACTION LAWSUIT. Who wants to join.

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Terry Herrera August 25, 2015 at 5:54 pm

you can count me in. this company has taken advantage of . my 73 year old mother.. my mother has a 3rd grade education and does not know how to read or write but they got her to sign up a contract for service and has a bill of over 250.00 monthly for a house phone and cable chanels now yes,yes include me in.

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jw alday September 11, 2015 at 5:57 pm

Sounds great someone needs to bring dish network down. Their a bunch of rude people that only lie. Since my fist day with them I haven’t been able to even view any channels. Because they sent receivers that are obsolete. And made me purchase them. They are the worst company I’ve ever felt with. Charged me $284 for a service that I can not use. They need to be shut down. Its not about the money. Its about being treated fairly.

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Linda Fulkerson September 1, 2015 at 10:42 am

I WILL GLADLY JOIN IT!!!!!!!

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Sarah September 10, 2015 at 10:09 am

I would like to join too, this is ridiculous

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Lulu September 14, 2015 at 2:31 pm

Count me, I cancelled my services back in May 2014 the rep tried to get me to give my account to someone else so that I wouldn’t chance. I said no I wanted it cancelled & send me the boxes to return the boxes. I found out months later that they deducted my bank account for services in June & July. I called again in November & complained, the rep stated it was never cancelled, he would cancel, refund me & send me the boxes. Nothing was ever done. I called again in April 2015 & the rep then informed my account was placed on hold. He finally cancelled my account & mailed the boxes. Finally refunded me but only $110. In total I’m due a refund of $677.79. And I’m still on hold with the corporate office.

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Thomas Calandra August 21, 2015 at 5:53 pm

I have been a loyal customer for THREE Years and I have been in need of help. I have had some setbacks both with deaths in my family, and overcharge with my bill. I have tried over a dozen times to get help from Corporate office and left message with a Mister Duffy. Every time I tried to call him is has been busy. I would like him call me and help me with my account, billing and Credits. I feel that I am getting ripe off and if I don’t get help within the next few days and have me service turned on I will contact the FCC, BBB and my State federal offices and report this problems. I will even look in a filling a class action law suite too and contact the New York Times and Washington Post to look into this too. I saw in the USA today about a $49.95 for 175 channels dish service too. I want this and also I notice about Direct TV they upgrade you FREE of Charge new equipment. Dish do not have that service.

Thomas Calandra

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Melissa August 21, 2015 at 1:56 pm

After 20 years, they decided change my payment date by 5 days. I contacted them the telling them that I did not want it changed since I work with my money and budget. They said they changed it and guess what… they took out the money on the new date.

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Evan Torch, MD August 19, 2015 at 10:37 pm

After 15-17 years, so long I can’t really remember, I have cancelled DISH.
I have decided that the new leadership has completely forgotten the standards laid down by Ergen and the other original execs. Now that Direct TV was purchased by ATT, the current executives at DISH see no competition whatsoever.
I have been unable to get a signal in my area that can support HD but stuck with them anyway! I also buy their top priced package with all movie channels. They DON’T GIVE A DAMN. In fact, all of their incentivization is for new customers–all of their effort is aimed at “cable converts”. At least now I can watch a game or a movie when it rains.

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Robert Steele August 19, 2015 at 9:49 am

Well the theme seems to continue. I have been in the UK for 3 months on business, called and scheduled and had my service put on pause, no problem today i called to have it turned back on Saturday when I come home at midnight. was told NO, can’t schedule turn back on , only turn off, if i wanted it on, have to call the same day or turn it on today.. so they want me to turn it on today so they can charge me for these 4 days I am not home. NOPE its off, and what I will do , after years of being loyal customer is find another carrier, there are to many out there to be treated like this…… KMA Dish

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Connie August 18, 2015 at 7:52 pm

We have had Dish for 6 years plus. We did some upgrades on our house and were told they would bill us over 3 month, then we got a bill for $500.00. When I called to ask why we got the bill, they said we could not pay over 3 months. When I told her that was wrong, we were told that was too bad, when I said I would cancel she said do what you have to do. Then they disconnected our service, I feel I am forced to pay, because I have paid for my boxes. Terrible service.

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Suzan August 16, 2015 at 12:43 am

Dish needs to listen to their customers and HONOR their contracts with their customers and negotiate a contract with SINLAIR BROADCASTING immediately! Dish has sold us programming that included Sinclair…. Now they have to pay more to those channels… that is their problem… they already promised those channels to customers. Looks like we just need to call DIRECT!!!

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Mike brooks August 20, 2015 at 11:29 am

I am so frustrated with dish there policy are ridiculous. I was told to change my policy from ore pay to post I would have to cancel my service. And wait two months . thats the most ridiculous thing every. When I asked to talk to a Surpervisor I was told NO. I am going go back to cable and I hope they re exam there policy. Never felt been so unappreciated in my life .

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Wayne sykes August 13, 2015 at 9:27 am

I have had issue after issue from day 1 with DN, customer service is lacking to say the least, after sending the equipment back to them they take it upon themselves to access my bank account and withdraw almost $400 for “early termination fees”, now because of this I’m having to play catch up because this has caused 2, count them, 2 checks to bounce this morning, this is from a company that is supposed to be “family oriented”, after calling the so called customer service line I was told that I signed a contract with them, when in fact I did not, I wasn’t even home the day the system was installed, and the person that was there didn’t sign anything in my stead, DN HAS NO RIGHT to dip their fingers into people’s bank accounts when they get the urge!

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Kay Roberts August 12, 2015 at 2:04 pm

Your Company owes me $192.00 dollars. I paid nmy bill on line and since it was never confirmed I thought it was not paid, so paid it a second time still not confirmed so paid it again. Finally a confirmation.
Then got four emails thanking me for all those payments. I called Dish immediately and was told I had to call back the following Monday, after four phones calls was finally told I would have to wait seven days for my money to go back in my checking account, after 10 days I called and was told oh no you have to wait i9 days. I asked if I called after 19 days would I be tolr period of time, or if they would ever return my money?
This is a totatly dihonest Company and it is shameful. I work , and we would never be this dihonest with our Clients.

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Sarah September 10, 2015 at 10:10 am

did you ever get your money back? i’m still waiting for my refund that they promised as well.

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Jon Laughlin August 11, 2015 at 9:10 pm

It is time for a class action lawsuit for breech of contract, failure to provide services as stated in the contract, failure to provide competent customer service etc. etc..
Anyone out there who may know a good attorney…let me know…

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Cherrie Wellentin August 14, 2015 at 4:13 pm

I so agree. They lock you into a contract and then don’t fulfill it.

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Kassy August 10, 2015 at 6:12 pm

One of dish networks drivers just killed my 8 week old full blood red nose pitbull puppy who was in my driveway. I don’t have any dish services. I live at the end of a dead end drive and I have no trespassing signs at the beginning of my yard (way before you can reach my driveway). I had just let my puppy out to do his business a few minutes earlier. I saw a van pull up in my drive so I looked out my window and I could only watch as the driver pulled in my drive hit my puppy then sped away. I immediately called dish, and after being switched around a few times someone in complaints took my info and told me that I would be contacted later. I have made a police report and am now trying to contact dish networks legal department to no avail.
Dishnetwork had no business anywhere near my property.

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Maureen Rowe August 2, 2015 at 2:10 pm

Since we have had dish network, they have had to replace our receiver 3 times not counting this time and we have had the service less than a year. We have had to take time to make sure someone was home to accommodate dish, and the inconvenience of not having a TV for at least 3 days. So who is paying who? We feel you have not followed your contract, by giving us service, just inconvenience. This time we told them we needed 2 months of service paid back to us for the inconvenience, but all we got was “Kelly” talking over me and saying $10 off for 6 months was all she could do. Who says we want direct tv for 6 more months, so far their service is terrible, not reliable and to get any help you need to wait for 3 or more days. so how about you paying us every time we r without service and/or have to take a day off of work because your equipment is faulty. I am very disappointed in your service all the way around!

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Nicole W August 1, 2015 at 1:35 am

I used to really Love D/N. Now they are becoming a greedy company. They claim DirectTv does the bait and switch. But I have noticed last year their prices have started to increase more and more. I’m very unhappy that they are NOW charging a $9.00 payment arrangement fee and only give you 9 more extra days. If your going to charge me a fee to have an arrangement then allow your customers to have a date that can make the payment on. If not then clearly the services will be disconnected. This is cable not a house payment, utility bill, etc! Now that AT&T and DirectTv has merged they need to dial back and keep their current customers happy or maybe take the time out and READ these complaints. If not a lot of their employeeswill be looking for jobs, including the CEO! I just found out today since they use reps in another country. You can ask to be transferred to a rep in The U.S. they will put a flag on your account so you only deal with US REPS!!!!!! I know sometime the grass is not always greener on the otherside. But I’m going leave D/N and see what DirectTv has to offer…Dish needs to understand their are more options out here NOW! Netflix and Hulu is now the way to go! Its a HELL of a lot cheaper! D/N is back in the 20th century! We now have many more OPTIONS! Wake up Mr. Ceo your that GREAT company anymore. With out Us there is No D/N!!!

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Pradeep July 31, 2015 at 9:57 am

Please cancel my account effective 08-10-2015 as after patiently waiting for the system to bill me correctly for almost 5 months (copy attached) and every time I was told that the billing date is different from the change date of the programs and that the credit is being given in the following month.
When I had called your office sometime in September 2014 to either change or cancel my account as I had received a promotional package for 12 months for approx. $55.00 and was told that my bill will not exceed more than $62.00. But I never saw that amount on my bill. Now the new bill is considerably higher than the $88.50 that you are billing me.
Frankly I am tired of dealing with this issue on an ongoing basis and request you to cancel my subscription without any penalties as you the company have not kept your end of the bargain.

Please advise as to where may we return your equipment.

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Bianca Duran July 30, 2015 at 7:19 pm

Dish did not make me aware of a 2 year contract when I made the deal on the phone when the technician came to install it I signed the contract electronically with no fine print. It wasn’t til after I signed it he told me about the 2 year contract and dish doesn’t want to cancel my subscription after not making me aware and it’s only been 1 day since they installed it

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Kenneth Tennant July 28, 2015 at 4:50 pm

DISH installed their “services” (Drilling Holes into house WITHOUT Property Owner Consent or knowledge, cemented their satellite DISH into our back yard and laid the cable over the grass, without regards to lawn mowing, etc….). Now that the tenants are gone, I want DISH to remove their cement and satellite DiSH. They want to charge me $90. Who are these idiots ?

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James Hodges July 22, 2015 at 7:26 pm

I justvgotn rid ofn time warner. but now have some other ignorant a__ to deal with from dish network. dish contacted me to offer me a special deal for a basic package and internet service. the man i talked to said that with both services including the taxes it would be $33 and change. about an hour later some one else called me and told me that it would be $47 and change. I called corporate headquarters and talked to a lady there, and she finely got it straightened out, but still no internet. I sit on the board of directors of a non-profit corporation here in Dayton Ohio, and if any of our people did the things dish people do, they would be out on their A__ so fast it would make their head spin. People lets see if maybe you just might get something right for a change.

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Jodi Wecks July 15, 2015 at 12:34 pm

Good luck on trying to get a issue settled. I called and complained about the installation on one of my apartments. Mind you the apartments are PREWIRED for internet, cable. This install was done with drilling through my carpet in two rooms and putting a hole in the wall in the other bedroom and kitchen. How stupid is this and then trying for someone to get back us about what they are going to do. I have lost rent plus I have to replace the carpet. No one returning my calls, I have to initiate them. If not handled, I will not let my tenants install dish at any of the 26 apartments I have. Don’t use them!!!!

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Sandra L. Middleton July 13, 2015 at 2:15 pm

Just switched to DirecTV to save some money. DISH has gotten too expensive. In going over my final bill, I noticed I was being charged for the Protection Plan that I had cancelled back in 2012!! I had it free for 6 months and when the promotion was up, I had to go to the website and cancel it, which I did (I have my dated, printed sheet). I also have a copy of each of the next 5 months bills (thru July 2012) which don’t mention anything about a charge for the protection plan! I assumed it was cancelled at that point! However, my final bill was showing a credit for $8.51 protection plan!?! I went to my DISH account online to look at my bills and each one is showing a charge for Protection Plan! I can only view bills back to 7/12/13 and that adds up to $188.00 that I was charged w/o my consent. I can’t look at any bills further back as they are not available to me online to find out when DISH started charging me again. I called Customer Service and spoke to one person who said they have “no record” of my cancellation. Funny…..the charges were not there from Feb-July 2012!! I asked for a Supervisor who gave me the same spiel but ultimately ended up giving me a TWO MONTH credit of $16. WOW! He said that was the best he could do and I should have been keeping an eye on my bills. I didn’t think I needed to watch them after 5 months of NO charges for the protection plan. Thought it was a done deal!

Anyway, I’m sending a letter to the Corporate offices as this is starting to sound like what AT&T just got busted for doing. I don’t want to burn any bridges here but right is right and wrong is wrong. And this is wrong! I just had to pay an early termination fee of $100 to leave DISH because we added a Joey in one of our bedrooms in early 2014 and this put us into another 24 month contract (I was not aware of this but whatever…). This is as bad as the phone companies. Makes you wonder about making any changes to your service at all. We will definitely think twice about this next time.

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rosa July 13, 2015 at 1:26 pm

no one answers the CORPORATE OFFICE??? Really?

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Diamond Clarkso July 13, 2015 at 8:11 am

I seriously have no words for this company ! I’ve had dish for almost a year & every single month my bill is messed up , they continue to charge my card more then what my bill is ! Every month I have to deal with someone who cannot speak English. When I’ve asked to speak to a supervisor I was what they thought was out on mute while they were practicing a different voice to return to the phone as a supervisor! I call the corporate office just to be directed to dish ! I want to speak to an American who is in charge ! I will never recommend dish to anyone ! I will warn them !

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Craig Watson July 12, 2015 at 8:02 pm

I have been dealing with Dish Network since 2013 and still cannot get resolution to my problem. I need help to get a Congressional Hearing started. I have contacted the FCC, My congressman and the Louisiana Attorney Generals office to complain and start the process.
Dish continues to do the same thing that they were fined 6 Million Dollars for in 2009

Contact your states Attorneys Generals office and file a complaint. Also contact the FCC and file a complaint.

If you have had a bad experience with Dish, please contact me. I can be found on Face Book. Craig Watson, Minden La.

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Thomas Calandra August 21, 2015 at 5:41 pm

I am having the same problems with bills that seen not as they advertise and to get help with there corporate offices since a joke. Do you advise that I contact my state Attoney’s generals office, BBB and the FCC for unfair practices and bait and switch? Thank you Tom

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cynthia July 11, 2015 at 10:16 pm

I have no idea how in God’s name you people stay in busines . This has got to be the worst experience with customer service in my 40 years of life.! I called Dish Network at 530 pm my time and it is now 858 pm I have been hung up on, lied to, mislead, and now they have taken money out my account and have not rendered the services that were promised! I will be sending a formal email and I will be making a phone call actually I just made a phone call to the corporate office and if I’m not contacted in a timely manner I will be contacting the Better Business Bureau and yall my sit in your cute cushy office and laugh and not care but this crap ” CALLED CUSTOMER SERVICE ” that you offer sucks worse than anything I have ever experienced in my 40 years of life! I have been a customer for a long time, I have never been treated this bad by anybody! You guys say you’re here for the customer you guys say you want to help with this bullcrap that’s unacceptable! To be told by one agent yes will give you the arrangement then when I call in for the arrangemen to be told you can’t make the arrangement then to be told will do an arrangement this way and then be told by another that I can’t get it just to get hung up on by each agent that I spoke to! I set on the phone for three freaking long hours you took my money none of the channels I requested we’re given to me none of them things that y’all told me I was getting I got I got jipped in my package but you still took my money and I still don’t have one channel on this satellite that I have ever watched never watched them in my life. None of the channels I have asked for on here but hey if I cancel you charge my account well I guess yeah you don’t really care about your customers as much as you say you do because if you did regardless of what my bill was or was not you guys would have honored every single thing I was told I was willing to pay but I will not continue to pay a company that doesn’t give a crap about their customers! As if you would have a job if you didn’t have customers who do y’all think y’all are to treat somebody like that. If they don’t know the policy they shouldn’t be taking my phone calls! Thank you so much for taking my money leave me without a way to work because that’s my gas money you took! If I’m not contact in a timely manner I will be contacting whoever I have to to report this miscarriage of customer service and justice!

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Julio C. Santos July 11, 2015 at 12:40 pm

What Customer Service Dept., ? Dish Network! customer service.., No there’s none.

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ellen fuller July 9, 2015 at 9:17 pm

i closed my account in may and requested a box to return goods. no box. called again-foreign persons who do not understand. sent a box too small. called again requesting english speaking person- same.my modem broke i called last year and wound up throwing it out and buying my own instead of renting.i asked for another box for receiver. le.tter came saying my equipment obsolete and get rid of it. letter came that my account will be charged if equipment not sent back. requested box and explained-no box came and my account charged 198 sending this to the fcc, bbb and communications with customers.

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Bruce Earhart July 8, 2015 at 2:11 pm

unfortunately I was forced to cancel my Dish contract. The reason being inconsistency of billing and poor customer service. I guess I should not be surprised that the cancellation process was also handled poorly. I am being charged $10.00 early cancellation fee for a piece of equipment that was exchanged due to a equipment malfunction. Then i was told that I will be charged $10.00 per box for each piece of equipment returned to Dish. Since I cancelled in the middle of a billing cycle, i should have a credit balance. Coincidentally after the return of equipment and the bogus equipment based cancellation fee, I was told I have a zero balance. When I asked if I could have that in writing, I was told I would have to wait a month and call back and request a statement. In my opinion, this type of activity exemplifies very poor customer service. Too bad!!

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Millicent Fila July 2, 2015 at 10:37 am

I am curious what type of training is provided for Dish Customer Service. Are they required to unscramble a problem and find a solution? Are they required to understand their product/platform first before jumping online and working the Chat feature or answering any customer concerns via email? Here is a bit of stupidity from your customer service department:

How is it possible for the movie to be FREEWAY but still require that I SUBSCRIBE. Dish programmers are complete idiots
*FREE
I AM SO TIRED OF DEALING WITH YOU GUYS
2 hours ago

Good morning, Millicent. It is free but requires a subscribe to the channel that is offering the On Demand event. -Zach S

That is idiotic – clearly – and makes no sense. Particularly when I am ALREADY PAYING FOR THE CHANNEL. What a stupid response!

What channel is this movie coming from? -Zach S

Actually, I was able to find this on our receiver and a subscription to HBO is required to watch this programming. Do you currently subscribe to HBO? -Zach S

The point is – Zach – if I am browsing for titles under channels I subscribe to it will say FREE then WATCH. Why would it say FREE otherwise??? This is a programming error as I originally stated. If I am viewing titles that I subscribe to and this is only on HBO – which it is not because I have seen it on Cinemax – then again … programmer error. To answer your question I don’t subscribe to HBO. But you should already know that. Please forward to your manager because you won’t find a solution

It is free but does require a subscription to HBO. It may have been on Cinemax before but it has moved to HBO. HBO and Cinemax are owned by HBO. I am a Team Lead and the Supervisor on duty for Social Media. -Zach S
And your name is ?
Let me ask you something – do you work directly for Dish or are you outsourced? Because you provided a really stupid answer as well. If IIA searching under subscribed titles why am I being prompted to subscribe? I didn’t ask for a lead – I asked for a manager. Here is what needs to happen: you need to provide a valid response or this gross display of stupidity will go viral.

Zach S. and my operator ID is N6A. -Zach S
Not you – the lead. Sorry … forgot I had to spell it out to you guys

I am the Team Lead, Millicent. -Zach S

I work for DISH. I am sorry you feel my answer was stupid, however, it is the correct answer. There is no programming error. It is free to those who subscribe to the correct package. All free titles will show up and availability will depend on if you subscribe to the package. -Zach S

Then why would they come up as FREE if I am NOT subscribed to the channel? This is like arguing with a 6 year old. AGAIN – I would like to speak with your supervisor
I also want the mailing address to Dish Corporate

If you bothered to read what you wrote you would understand my frustrations. If you bothered to ask the right questions you might understand why I am so irritated

…. and guess what? “Zach S” didn’t bother to respond. Why? Because he has no idea what to say.

DISH was attractive only for the savings benefit – but God help you if you have to contact them to resolve ANY problem. They are about as bright as a blown out lightbulb and have the customer service skills akin to a sweatshop in Asia.

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Lilian Garrick July 1, 2015 at 2:07 pm

YES! I too made that same mistake of leaving DIRECT TV for DISH! “Take the DISH CHALLENGE & if we don’t save U more than $250.00 we give U back money” THAT PR ADVERTISEMENT IS A BIG FAT LIE. They also sent me a promise to a FREE HOPPER upgrade & that didn’t happen either, telling me I didn’t qualify. I asked for the ability to have international channels & they installed the wrong satellite dish & gave me the most basic model receiver until I said something to the installing technician. Then I had to pay more…
I was promised 3 months of HBO, SHOWTIME etc. & because my TV service got interrupted coz I did not receive a bill, they said they rescinded that offer and instead of saving more my last DISH bill was $167 – $47 more than DIRECT TV!! And when I tried to contact CEO Charlie ERGEN to complain, I could NEVER get through & none on his so-called Executive Office staff fixed the problem …Last straw? They disconnected my service AGAIN without warning & this time it was on July 1st when I paid my bill on the 6/18 hoe is this a month????? This MAKES NO GOOD BUSINESS SENSE, DISH TV wud rather lose business than keep it!!!
I am really PISSED OFF! I pray I can get my DIRECT TV BACK!

Caution to new DISH TV SUBSCRIBERS!!! DO NOT BE FOOLED LIKE I DID!! DO NOT SIGN UP WITH DISH…THEY DO NOT SAVE U MONEY!!!

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Jim Ryan July 1, 2015 at 1:14 pm

After 18 years of unbroken service, I am ready to bag this outfit. Customer service is rude. We only use about 20% of the garbage (like Al Jazera TV that Gore sold out to), and faced with $129 a month bill that doesn’t have any pay channels. Enough is enough.

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Shawn June 27, 2015 at 10:00 am

I made the big mistake of leaving Direct Tv for Dish network, due to the fact Direct Tv doesn’t offer any specials to long time customers. I thought I would sign with Dish get similar service at the reduced price. I was so wrong I started my service on 6/5/16. Immediately i started to notice channels disappearing, constant lost of sinal (even on nice days) and when it rained the sinal would continue to be lost up to 2 hours after the rain lets up. This past Monday we had showers for most of the day I lost my sinal and it has not been up since. I called Dish the told me they would have someone out on Friday (yesterday) after taking off work and spending my morning home waiting on a technician. I received an email stating “the tech had came and left due to no answer at residents”. I called Customer Service who basically told me I was lying about being home, and gave me a dead wrong description off my residents. At that point I requested to cancel the service and they informed me that after 21 days of horrible service they would be charging me early termination fee of $460.00. DO NOT…. I REPEAT DO NOT SIGN UP FOR DISH NETWORK THE SERVICE SUCKS LITERALLY INCLUDING CUSTOMER SUPPORT.

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margaret ellis June 23, 2015 at 9:13 am

I have been with dish for over 20 years. i had you in N.C. and in AZ. i now live in TN and this is the worse service i have had. your internet service is so bad here and i never had to pay for usage. i had your internet in AZ for 13 years and never heard of the crap they pull here. when i did call the office here to complain about it and tell them i had to keep unplugging the router they informed me not their problem. gave me a number for the company its from. called them and was informed i would have to pay 40.00 dollars for them to fix it. the people at dish and the other company were rude and i can tell you this when my contract with you is done i will go with someone else. i don’t know if this is a TN thing or if dish has just gotten to where they don’t care about their loyal customers.

Margaret Ellis

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Mark Johnson June 22, 2015 at 9:55 pm

I attempted to open a third account under one person. I was told that dish headquarters will not let the same person open more than two accounts but I could go through a dish retailer. When the representative tried to transfer me I was put back to the general number with all of the options that did not apply to what I wanted. I finally got another representative who told me I can not have more that two accounts. When I spoke with his supervisor he told me the same thing. I ask him about going through a retailer and then he said I could do that(making the supervisor seem incompetent).
I would hope a large company as dish tv could handle more than three accounts for one person.

If a dish representative reads this I hope he/she reads all of the comments- ALL of which I read where negative. How can I recommend a business with such negative comments. I hope dish improves its customer service.

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Diana Rodas June 21, 2015 at 7:09 pm

Dish network customer service is not good. They do not try to help the customer. I was supposed to be install on June 21, 2015 and confirm with email friday, Saturday, even that morning of installation. Noon time came call 1-844-686-2367 said was still on for install but let me transfer you to customer service. Customer service said no appointment for install until june22,2015. Let them know that is wrong because no one is home. Ask for my money back , they will not return my money. It will take them 7 days to get my money back in my bank account. Call them to let them know that my daughter is willing stay at my house and wait for them. Now they want me to pay more money to get a new account. Awful experience with dish network.

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Jason Patterson June 21, 2015 at 4:49 pm

First of all this comment will never post due to the fact that I feel as if dish network is not a customer service related company. Customer is always right mentality does not apply with this company. For a week now I have been haveing issues with this company for a week now. No tv service for over 7 days. Well I had partial service but every 10 minutes it would shut off and upload for approximately 15 minutes. They send me a new box and expect me to install it. I had charter tv service before and needed a new box and a technition brought me a new box and installed it the next day. I never argued about it even though I thought it was strange I just said ok and went with it. I received the box while installing there equipment cut my hand on there equipment and got it installed. Well the remote wouldn’t pair up. So I called dish and they tried to walk me through it. It didn’t work. They said well we will have to send a tech out tomorrow. I said I have to work they said we can send one out Sunday I said its Father’s Day. Well I set the appointment for Saturday. I call my employees and let them know we weren’t gonna work Saturday of course not telling them it was because I had to wait for the dish guy. Saturday morning comes around and I’m just playing with the remote and I take a look at the old box and I see an antenna I look at it closer and up above it says remote antenna. Well I un screw it and try to pair the remote and it works. Which there was never a remote antenna in the box of the new receiver or on it and the tech I spoke to never mentioned a thing about any antenna. I’m happy I have tv now. I called dish and cancelled the appointment because I resolved the problem myself and didn’t want to waist there time. The next day I’m watching a movie and it just cuts out. I call dish, by the way this is the 5th time I have spoken to them in about 3 to 4 days. I spoke to a tech and after about 30 mins and it worked So I go back to find my movie and sart watching it again and about 10 mins later same thing happened it went out. Mind you the weather outside is beautiful not a cloud in the sky. I called dish again for the 6th time and I’m not happy at this point talk to one person sent to second person third person they all had the same scripted answer I understand, I apologise. I told them I would like you to send a tech today because I’ve been out of tv for a week and I’m tired of it so are my 3 girls that are 3,5,7 years old that love to watch cartoons and can’t for a week and I have to hear about it 50 times a day why can’t we watch cartoons crying at this point because they can’t. I don’t have a DVDs player because I don’t need one I pay $160 plus dollars a month for every channel dish has to offer. To get back to my story I ask them to send a tech out today which is Sunday because I have everyone coming over and have Father’s Day. My dad wants to watch ball games and sports today but no tv. The response to my question to dish guy on the phone was its fathers days so we can’t get a tech there today. I told the guy well Friday you told me you would get a guy out here Sunday but I told the no because it was Father’s Day and that’s why I missed work on Saturday to have the guy come out. So he said Monday I can have a tech come out and I say no way I can’t miss another days work because of this can you please work with me and find someone today? They say no. They offered me money I told them “I don’t want your money I want your service. No can do. Monday we can have someone out. I say no Ill just cancel this service they say ok and there will be a $200 dollar cancelation fee I hit the fan. I told him where he could put the fee and that we were done and to have someone get these boxes and dish off my roof and I said that I would take the dish off because I don’t trust them to fix my roof being I own a construction conpany. Then he tells me that will be a 60 filler fee and before all of this they offers me a $60 credit if I stayed. I told him he wasn’t getting a dime fro me and that’s it!!!!!
This company blew my mind. I have never dealt with a more selfish company in my life happy customers are the backbone of any company and everybody can’t be happy at all times but then you kick it into high gear and do whatever it takes to make them happy. I’m not happy. As soon as I putthe last period on this comment I will be calling charter and see when I can have them give me cable. I left my previous provider to save $10 a month. The 10 is well worth the customer service I received from them. So long dish I will be sure to tell every one I see and every home that I build and sell which is about 100 a year that a lot of people moving into this area from somewhere else that ask my realtor what is the best tv provider in the area the words dish network will absolutely never come out of my mouth and I will tell them my story!!!

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Sherry Belloso June 19, 2015 at 12:00 pm

Never in my life have I ever recieved this kind of serviced with any organization. We are new coustomer to Dish and they did not live up to what they promise, not in cost not in service and definatly not is instalation. My internet still does not work, the installers did not even communitcat they were going to come and install, whe call customer serviced as was told to reschedule the install and intead of getting any kind of help we were pushed out 2 weeks further. This made it impossible for my son to do in online classes. Even now the services is so bad my son has to go to Mcdonalds to get internet services and do his homework out of the confort of his own home. The installer states it was our problem, He is only here to install the servise nothing more, he was rude to everyone in my home acted like we were inconvinencing him by comeing and do the install and instead of using the password my son chose for the internet connect he use a code that woudl be impossible for anyone to remember. He informed my son that no other password could be used. Spoke to a Supervisor who only applogized and instead of getting any kind of accomidations we are charged 85.00 more than what we orginally was quoted. I will be calling to cancel all my serviced by next week due to Dish did not come even close to what was promised or offered. Dish just has a bunch of nonscence be throwing out at us the concumers with a lot of empty promises. Dish promises a professional install and low rates with great services, well I am here to say they are anyting but that.

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Russell M. June 18, 2015 at 11:01 pm

I won’t stop until I speak with the CEO. I paid my bill and was billed $86 and a week later $78. I was told it was a mistake and the $78 was to be refunded. Today my services where shut off and non of my security information is correct. The first supervisor I spoke with told me I owed $90 and then transfered me to a line that rang for over 20 minutes before she hung up on me. The second supervisor told me I owed $146 and said he knows it wasn’t my fault but policy stated I had to pay the money anyways. They couldn’t wave it. I finally called back and got what I believed to be an American. She then told me my security code was incorrect and my mother’s name was listed. She then tells me that there is nothing she can do unless I pay $157! How’s is it going up?! I plan to contact better business Bureau and a lawyer for when you came at me with crazy charges. I record my conversation and all 5 persons I spoke with told me they were recording me as well. CEO of Dish; I’ll be on stand buy for a call from you.

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Russell M. June 18, 2015 at 11:11 pm

I have called your corporate office and left a general message as I will call back in the morning. Very displeased; as a business graduate I find it unbelievable that you allow customers to be treated this way and still have business. I was laughed at and disrespected by your so called supervisors. I hope the fine print or disclosure covers treating your customers like crap. Requesting CEO to reply and contact me directly.

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COLDD June 18, 2015 at 6:18 pm

COLDD supports the Colorado State Supreme Court ruling that employers have the right to a drug-free workplace. Yes, marijuana still counts as a drug under Federal law and in most states and municipalities.

When is Dish Network going to fire all the other potheads on your staff? Dish Network service has declined in recent years mainly due to employing so many recreational stoners, most of whom have so far evaded drug screenings or other detection. Given this week’s court ruling, marijuana perverts should no longer be allowed to work for Dish Network or anywhere else. There are plenty of clean non-users ready and willing to fill those jobs.

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Dan June 15, 2015 at 9:24 pm

I was a DISH subscriber for over 10 years…almost since its inception. Unlike others commenting here, I never had a problem or an issue with the company. I always found DISH to be MUCH better than any cable company I ever used. The only reason I stopped using DISH was because I had to move in with a relative when medical issues left me unable to work. And that brings me to a DISH corporate decision upheld today by the Colorado Supreme Court.
DISH fired an employee because he tested positive for marijuana…marijuana he was using only when he was NOT working. The employee was using it for medical reasons…he is a quadriplegic. The court held that DISH had the right to fire him because marijuana is still illegal under federal law despite its legality in Colorado.
So, the feds need to get in line with the marijuana issue, but I’m terribly disappointed that DISH couldn’t have been more understanding about the fact that marijuana is the only thing that can help some people with their medical conditions.
Instead, DISH(and other companies) should be concerned with prescription or even over-the-counter drugs(like benadryl) that can cause impaired abilities for many job functions…drugs that can be used ON the job.

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Dale Naylor June 12, 2015 at 6:48 pm

You need shut dish b
Down you have run a/ good Harley network to the junk network

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Dawn Ridgway June 12, 2015 at 2:58 pm

I am at the end of my rope with dealing with customer service they won’ t let you talk to a supervisor when ask. Lie to you get different story from each person you talk to. My account is a total mess been trying to get it right have had nothing but bad service, have 2 properties if work on one they shut off the other one. They have no communication am9ngst customer service people dealing with same issue for 2 weeks told them to come get equipment from both houses today will not send them another penny. If corporate reads this feel free to contact me lol. Customer service is a joke.

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chad June 9, 2015 at 5:40 pm

dang dish I read some of the comments on here you guys are a bunch of idiots. how in the world do you stay in business? I am glad I am NOT the only one you treaedt like crap. and I am so glad I do not have to put up with your BS anymore.goodbye and good riddens

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chad June 9, 2015 at 1:28 pm

I am very disappointed at dash. you’re employee harassed my wife and when I ask for a supervisor I was not given a supervisor I was harassed myself this is why we will no longer deal with dish.I called corporate and was told this is how they deal with their customers again very disappointed and sad.maybe someday your eyes will be opened to the fact that this is not the correct way to deal with your customers. I’ve been in customer service for over 20 years and if I treated my customers this way I would be fired.this whole situation is very sad we just wanted to cancel our service not getting a lecture.I hope someday dish changes their policy and treat their customers with respect.

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Cherish Barham June 9, 2015 at 12:16 pm

Hi, I called customer service to let them know my uncle Ocie Shute had passed away and the rep was trying to verify his account which i dont see the point of protecting his account since he is dead also he says he can transfer me to fraud prevention! WTF! There is no fraud he is dead hello! ugh I swear you need to get customer service thats here in the usa then maybe they would understand english! Last time my uncle went to the hospital his account was cancelled and my card was charged 400 dollars and if this happens again because your rep refused to pay attention then I will sue you! I will never order dish due to your customer service!

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Ana May 24, 2015 at 7:14 am

PLEASE BRING BACK MAVTV!
I have enjoyed Dish for years and always refused to change to another service provider. I even just purchased a BB connector and a sling, I was in love! But lately I’m having serious thoughts of switching. I can care less about the recent expenses of my new equipment. It started with them cutting HLN and a few other channels it was temporary but annoying. (Not to big a deal) Then my issue came when they didn’t carry UFC PPV 186! Really? I had to go watch at a bar (extremely annoyed but temporary). I order every single UFC PPV EVENT ALWAYS!!! Now this is the final straw! I specifically pay for additional sports package to include MAVTV and they discontinued it! My choice to begin with dish years ago was because they had MAVTV. I pay quite a bit. I have every channel available (largest package) with every movie channel like HBO, SHOWTIME, EPIX, and countless others (I dont even watch them really just like having the option if I wanted to). But cutting MAVTV! NOT ACCEPTABLE!!!! So I watch motocross outdoors that the season started on May 16th and what? I get to watch Moto 2 on NBCSP but can never watch Moto 1 because only MAVTV broadcasted it! Not to mention all the other sports events they pretty much exclusively carry. We pay the extra $$$ what ever the amount is to get this in the channel line up. It was part of a special package that requires additional payment. We should get what we pay for! I WILL NOT continue my services with DISH if this is not resolved! I just got xfinity Internet to hook up the equipment to work with Dish so I can use blockbuster home and watch anywhere with sling. But like I said I can careless I have no problem going with COMCAST and saving with bundle! As much as I like or liked Dish and its service I absolutely do not like having a specific network MAVTV that I SPECIFICALLY want and paid for to have simply discontinued. PLEASE BRING MAVTV BACK OR I WILL BE FORCED TO SWITCH.

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EMMANUE May 23, 2015 at 7:48 pm

I AM YOU CURRENT CUSTOMER YOU EXTORT AND R IP OF CUSTOMERS YOU ARE NOT BIG ENOUGH NOT TO FAIL MEND YOUR WAYS OR RISK GOING OUT OF BUSINESS YOU ARE EXTORTING ME AND MY PLEA IS FREE BURN LIKE YOU BURN INNOCENT.CUSTOMERS.I AM VINDICTIVE PRAY FOR THE SURVIVAL OF DISH.

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Jay May 20, 2015 at 9:26 am

I have had Dish for just under two months. It is by far the worst company that I have ever had to deal with. The sales was very high pressure and would not give me an opportunity to think things over and what I wanted. He actually said that I would be pinged on my credit report if we ended the call and called back. I went with a package that was free installation, free equipment and $55 / month. Dish came to install and realized that I had both power and water lines buried in my back yard. They said they would have my yard marked and be back Friday that same week. He handed me a cell phone with only a signature pad and asked me sign stating that he had done the work. I was not told that this was the contract nor was I offered anything to read. Then I get and email that says “your new Dish contract”. It was not the agreed upon price and I’m being charged equipment rental. Not to mention, after checking my bank records I find that I was charged for installation. The fallowing Friday a technician did show up to find that the previous technician forgot to call and have my yard marked. He said that he would have it marked and call to reschedule having the antenna mounted and lines buried. It is now March 20th and this was on April 3rd. I received two fallow up emails saying that they would be out, I took those days off and no one showed up. That alone has cost me over $300. Last week a neighbor came over to say hello and her little girl tripped over the line running across my yard. It was a bit tense and the issue still is not settled. I called Dish yesterday to find out when my installation would be finished. I was told that they would send out a tech but it would be a $65 charge. I told them no, I would not pay them a second installation fee for them to complete the job that they never finished in the first place. I am trying to find a way to reach some one in a US office to explain this situation to and try and get it resolved. As it stands, according to their contract with states “professional installation of the antenna” they are in breach of contract. With all of this in the first two months all I want to do is go back to Time Warner. They were by far not the best but their service, quality and programming were much better than Dish.

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MARY LITTLE May 13, 2015 at 1:12 pm

I’M VERY DISAPPOINTED WITH DISH AND I WILL NEVER DO BUSSINESS WITH THAM AGAIN EVER MY SELF.
I CONTACTED DISH ON THE 3RD OF FEB 2015 QAND TALK TO A REP TELLING HER I AS MOVING SHE ALSO TALK TO MY DAUGHTER AND EXPLIANED EVERYTHING TO MY DUGHTER, WEEL I TOLD HER I WAS MOVING AND ASK IF DIS WOULD WORK WITH ME UNTIL I GET STRAAIGHTEN OUT THEY LADY SAIDTHEY SURE WOULD AND THEN TOLD ME ABOUT A PAUSE PROGRAM THEY HAD SO I TOLD HER TO PUT MY ACCOUNT ON PAUSE UNTIL I COULD GET STRAIGHTEN OUT FROM THE MOVE AND PAY THAT ONE MONTH BILL I OWED SHE SAID MY ACCOUNT WAS NOT DUE UNTIL FEB 12TH 2015 THEN I TOLD HER TO PUT MY ACCOUNT ON PAUSE AGAIN. WELL IN APRIL I RECEIVCED A BOX FROM DISH FOR THEIR EQUIPMENT SO I SENT IT BACK SO I WOULD NOT HAVE ANY ISSUES WITH THEM AND THEN MAY THE 1ST THEY TOOK OUT 210 DOLLARS OUT OF MY ACCOUNT THEN TURNED AROUND AND TOOK ANOTHER 220 DOLLARS OUT. THEY TOOK MY LEASE ON MY NEW HOME AND NOW GETTING EVICTED BECAUSE OF DISH AND I’M DIS ABILIED AND HAVE NO WHERE TO GO. I HAVE NO VEHICLE. I HAVE HEART PROBLEMS AND ON VERGE OF A HEART ATTACK AND THIS HAS STRESSED ME OUT TO THE MAX AND IF I HAVE A STROKE OR HEART ATTACK I TOLD MY DAUGHTER TO CONTACT A ATTORNEY FROM ALL THE STRESS DISH PUT ME THUR AND PUTTING ME HOMELESS. I HAVE HAD NOT ONE BUT 2 DOCTORS TO TELLME I WAS ON THE VERGE OF A HEART ATTACK ONE ON APRIL THE 3RD 2015. I HAVE CALLED DISH LIKE 6 TO 10 TIMES AND STILL NO HELP THEY TRIED TO TALK ME INTO GOING AND PICKING EQUIPMENT UP
THAT WILL NEVER HAPPEN AGAIN.
THEY TOLD MY DAUGHTER THAT YOU HAD TO HAVER AUTO PAY THATS A LIE MY BROTHER HAS DISH AND HAS NEVER HAD A CARD IN HIS LIFE AND STILL DONT AND MY DAUGHTER HAS DISH AND THEY ARE NOT ON AUTO PAY AND I TOOK MYSELF OFF OF AUTO PAY BECAUSE I WS PAYING IT BEFORE IT WAS DUE AND FOR DISH TO TAKE OVER HALF OF MY DISABILITY CHECK WAS DOWN RIGHT UGLY AND NOT OWING BUT 135 THEY TOOK 430 OUT OF MY ACCOUNT WITHOUT
PERMISSION. I’CONTQACTING A LAWYER FOR THIS SITUATION BECAUSE I WAS NOT ON AUTO PAY AND THEY HAVE TAKEN MY HOUSE PAYMENT.
THEY ARE DIRTY AND LOW DOWN NEVER AGAIN AND THEN I RECEIVCED ANOTHER BILL FOR 151 DOLLARS AND THEY CANCELED THE CONTRACT I DIDNT
I WAS SHOCKED WHEN THEY SENT THE BOX FOR THE EQUIPMENT.
I HAVE CALLED FOX 5, WSB CHANNEL 2 NEWS ND CHANNEL 46 AND ATANTA JOURNAL TO LET EVERYONE KNOW HOW THEY DO PEOPLE AND HOW THE SCREW PEOPLE OVER.

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Gary May 6, 2015 at 8:30 pm

you believe this baloney I was charge for a pay-per-view event that I never ordered wasn’t even in town been out of town for a month because of a family issue I call customer service they tell me oh well they connect me to the executive office of the president I speak the two gentlemen that are high supervisors by the name of Ivan ruder than crap told this wasn’t the welfare I am being charged 99.99 for the boxing fight that I was even here for they told me they weren’t taking it off what kind of garbage is dish network running they told me somebody access the remote from my house while nobody was here they told me if I didn’t pay it they were going to disconnect my service on Saturday . does anybody know how to get a hold of the CEO of dish network if so please text me email me help me out please

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Gail May 24, 2015 at 5:35 pm

Hi Gary,

See below, is this what you are looking for?

Dish Network Corporate Office Address:
Dish Network, LLC.
9601 S Meridian Blvd
Englewood, CO 80112

Contact Dish Network:
Phone Number: (303) 723-1000
Fax Number: (303) 723-1999
Website: http://www.dishnetwork.com
Email: Email Dish Network

Executives:
CEO: Joseph P. Clayton CPA
CFO: Robert E. Olson
COO: Bernard L. Han

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Tina June 25, 2015 at 12:43 pm

When you call the number it says operator is unavailable and it ask you to input name then says name not found for any of the 3 names listed, then it routes you to the same dam customer service your trying to complain about….THIS IS CRAZY….DON’T GET DISH.

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Matt Hurley May 4, 2015 at 5:31 pm

I will never do business with Dish again. As for their customer service department goes, I would cal it customer disservice. I had two accounts with Dish. I had health problems and was forced to go on disability. As a result I had to sell one of my properties which was a rental and I had foolishly signed a 3 year contract for Dish service for my tenants. Dish had no desire to discuss a discounted settlement of my account. Thjey told me I owe the $275.00 cancellation fee and if I didn’t pay it I would be turned over to collection! They showed no willingness to work with their “valued customer”. In the end they will lose both of my Dish accounts and I would caution all I meet never to engage in business with Dish. They are thieves with no compassion to their customer. STAY AWAY FROM DISH!!

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Todd Gibson May 2, 2015 at 5:32 pm

we had been with dish for way over 10 yrs ,in march of this yr we canceled our service, sent equipment back, 9 i kept ll the confirmation emails) when I called in march they said our balance was 160.25 , i made sure they noted that on our account, and well now today may 2 2015, we were sent a notice from a collection company with the balance of 263.17 after i was told it was 160.25, i even made the Ann look at our old account ( we went to fiber and love it) sure enough it states ending balance 160.25, but oh no Ann said that was not correct i asked her to print out a copy of it and send it to me ,oh well i cant do that. was her answer, i will be contacting the main office on Monday, She also told me that if i didn’t pay the 263.17 it would go to collections, DUH hello it already did so a call will be made on monday.

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steve scofield April 29, 2015 at 4:10 pm

a we need to make changes……….. we’ve were dish customers for at least 8+ years ….never had a contract ……….
we got sold u-verse by a salesman and we left dish ………..FOR 7 DAYS OR LESS ……….7 DAYS OR LESS ……..AFTER 8+YEARS
hated u-verse got you guys back ……..installer told my wife about the contract (we hesitated didn’t want a contract) …..installer said since we had been gone for so short a time …… that he would get the contract waived ………….so we didn’t know we even had a contract ………NO PAPERWORK WAS PROVIDED ( a handy feature for you guys and others those hand held devices eh??) ………….so the way we see it you stole 240 dollars from us to cancel a contract we were told would be waived …after having been good customers for a long time ………….so …..OK ..you guys got your money …..
my wife and i will do everything we can from now on to make sure no one we come in contact with ever becomes a dish customer …..we are gonna bad mouth ….we’re gonna tell this story everywhere we go to everyone we meet . and gonna put this and other emails all over the internet everywhere we find your name …..people should be informed and . it’s true ..hopefully… we can prevent some people from getting tied up with a company that operates with what we now consider shady and deceptive business practices
enjoy the money ………..we’re gonna go have a couple of beers and talk to some people …………………………………………………Steve Scofield

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Gary williamson April 26, 2015 at 8:56 pm

Dish Network charged an unauthorized transaction against my credit card. There has been a “credit pending” for one week. Legal action needs to be taken to get the funds released back.

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India Scism April 26, 2015 at 6:22 pm

i have been a DISH Customer for a year now; during this year , I also opened another Account for my daughter in Colorado that I pay for. When I acquired my Home Account the Representative told me that we can also get Internet as well, we discussed it and decided to get DISH instead of DIRECT TV because the price was right and we could get our Satellite and our Internet on the same bill. We had the installer come out and he also told us that we could get Internet too, so we called it in and were Then informed that we could not receive Internet in our area! now, we have called over and over speaking to customer representatives and supervisors only to get rude answers and condescending comments for a year now! every other commercial on TV is about DISH being able to reach you ANYWHERE, but for some reason we were told otherwise and now we have two accounts with you and are unable to get Internet and the people we talk to about it act like its our fault or the nerve of us calling about it! i don’t wanna have to go to another satellite a!!nd Internet company for this inconvenience; I want respect!

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KA April 22, 2015 at 9:20 am

dish is a joke and a bunch of thieves. pay over $100 a month for service and my equipment never works. I always have to reset my hopper. it resets itself in the middle of a program. had to have a new remote sent within a month I had to change the batteries and now today I had to call and fight for a new remote since its dead. cant wait til my contract is up

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Thomas April 21, 2015 at 4:22 pm

If only the President actually knew what was going on with the call centers and how they treat customers. Actually ex customers. I would not want to have any long term investment in this organization. When told the etf was waived, then find out it wasnt and $450 was due because their “notes” dont support their guidelines for cancellations! wtf? really. So the old saying… one unhappy customer tells 10… hahaha not even …. more like a thousand or more will be told personally, (not too mention social media). Send the etf bill Mr. Dish, you just upset an 80 year old church gossip lady who is right now at a luncheon sharing her experience. Do you really think she cares about the bill or her credit report? House is paid, car is paid, been with the same credit union for 55 years. Good luck. Of course its a great smart business model to piss off an old lady and argue for hours over $450 which will NEVER be paid. So each month she will receive a bill reminding her how Dish screwed her over! SMART!!

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James Nuckles April 17, 2015 at 9:54 am

I cancelled service and returned the equipment I was told to I even called to make certain that I was not making an error and now dish is charging me 300 dollars for equipment they told me to dispose of. And when you call to help they are not only condescending and rude but no one at the corporate office answers the phone to help. I spoke to a “supervisor” Nick ID 87D and he was useless trying to tell me even though some there told me to throw the receiver away the only way not to pay is to search the garbage dumps and return the equipment dish said was obsolete. I’m disgusted and as they say the best advertising is word of mouth.

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Star April 15, 2015 at 12:38 am

Dish is horrible, all I have to say is…..Damn What The Hell Was I Thinking About joining Dish Comcast, Direct tv, and any other cable company offer better service than this piece of shit company.

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Larry Woolverton April 11, 2015 at 5:50 pm

I have to say that this is the worst experience I have ever had with any company I have ever dealt with in my life. I called April 1, 2015 to inform dish I was moving and to have them move my service and to hang my televisions three of them, on 4/9/2015. When the man gets there on the 9th of April to install my service at my new house, there was no place on his order to hang my televisions. Needless to say I was disappointed. To make matters worse on what was already a long day, I was treated to complete incompetence by one of the customer service representatives. She had no clue what she was doing and only made matters worse, when all I was calling about was to ask why my television order was incomplete on hanging my televisions. Finally after 45 minutes listening to here stupidity and lack of understanding I was transferred to another guy to put my on hold after getting the problem resolved only to ask me what day was good for me. Saturday 4/11/2015 they were suppose to come and hang my Televisions. When the guys got there not only did they not have the equipment to hang my televisions the order was only for 1 television not the three that I ordered. My wife needed to finish moving from our old house, but stayed to wait for the guy to hang the televisions. Our old house is 60 miles away and she has my baby (21 month old) and 11 year old son to try to take care of. But she waited and only to have the guy show up with out the equipment to only hang even 1 television. Lets not Forget the fact that I wanted 3 of them Hung on the walls. So I wasted yet another day waiting on dish to not only screw up my orders again, show lack of understanding and treated to incompetence yet again. Sunday is my only day off, and all I wanted to do was enjoy it by watching television and watching baseball games on my nicely hung televisions on my wall. I guess that is not going to happen. If I wasn’t so tired right now, and the fact that I don’t want to go with out television till I Time Warner Cable can come install cable Television, I would cancel my service right now. Monday I probably will, go ahead and cancel my service. I mean I don’t get it, your commercials say what an easy move it is going to be with dish and it is anything but that. I have every channel that Dish has to offer and I have never once missed a payment in 2 plus years. I am going to copy this e-mail and see how far up the chain of command I can go with this most horrendous service I have ever had with anything I have ever had to deal with.

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Lauren April 10, 2015 at 3:04 pm

DISH NETWORK SUCKS! they fried two of my tvs during the install and are now claiming it was my electric that damaged their box which damaged my tvs and are refusing to replace or compensate me for the tvs!!! filing a suit in small claims court!!!!!!!!!!!!!

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bobbie_vandyke@yahoo.com April 4, 2015 at 5:41 pm

Your customer service is horrible I cannot get anyone to help me cancel this service within less than a 24th our period I must say I will be filing a suit against dish network

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missy March 31, 2015 at 9:02 am

Can anyone help me on resolving my terrible dish issues,,,nobody ever answers ur calls or emails,,or resolves ur issues ,,,give differant storys everytime u do get someone on phone,,,,i need help with gettin corp office numb to speak to head corp office ,,,,,fed up with dish net work,,,,,,,if anyone can help me please email me at best***@gmail.com,,,,,,thank u

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Rebecca B March 25, 2015 at 10:32 pm

Does anyone at DISH even care about all these horrible comments?

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bobbie April 4, 2015 at 5:48 pm

No they do not they are definitely not customer service oriented I never had problems like this from direct TV they actually try to help keep thir customers happy

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Suzette Blanton March 25, 2015 at 9:32 pm

If Dish was so wonderful they would NEVER have to have contracts that bind people, or early termination fees. Dish would have people lining up to sign up if they were so wonderful. All I can say is the bigger you are, the harder you fall, and I am an extremely angry, dissatisfied customer who can’t wait to see Dish FALL !!!

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Shawn March 25, 2015 at 2:35 pm

I would not recommend dish to NOBODY. They did nothing but lie to me from the first day I called them. When you call them they say we don’t do that or we don’t say that bullllllll. I only had dish for 13 days and they want to charge me $480.00 plus more for this and that. The service man drilled holes on the front side and back side of my house?? Really????? I’m loose my job next sat. And I told them I needed a good deal oh we will give you one. Well that’s a lie. I talk to a lady about a week ago that said I could make payments . But now got a letter saying they are going to take it out of my bank account?. The letter said signed paper. I didn’t sign nothing. I’m tired of dealing with dish. All they do is make it sound so good.

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Kevin farmer March 17, 2015 at 5:58 pm

Don’t bother calling the corporate office-these crooks hide behind a recorded message and no one ever answers. They farm their tech support out to inept morons that can’t fix anything. I find it disgusting that their recorded message talks about family pride. No one with any pride or self respect would treat customers te
He way dish does. I will cancel my service today and recommend to anyone that will listen, not to buy dish service. I have called 37 times in the last 45 day to reset my local channels. They have had my billing address wrong for a year and a half. I live in Texas and they have had my billing address in NC for the entire time. You win DISH! I give up. Another customer lost. If you think you are too big, just look at Enron! Enough said. Enjoy your perks while you can Mr. Clayton

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Buffie Shaw March 14, 2015 at 6:10 pm

I have an 84 year old granny that can not get her Dish to be put in her retirement apartment complex due to the complex rules of where a satellite may be placed. They want to charge her $160 for her early termination $10 for the return box and $18 for tax. How is it fair that she has to pay all of that for something she can not use? Its not her fault that she can not put it where she could have reception. No poles or put on the roof is allowed in the complex. I have been a Dish customer for many years and now I am considering cancelling my service due to how they have treated my Granny. Something has to be done about companies that take advantage of people that have no control over their circumstances.

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Maddie March 25, 2015 at 12:48 pm

SADLY, DISH has also been a problem for us.
The ‘tech’ told me to put the dish in my bedroom window . . . INSIDE MY HOUSE!
I LAUGHED UNTIL I GOT SICK.

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Lisa Ponke March 12, 2015 at 7:46 am

Dish Network is a total joke. I wish we had other options here, but our only other option is Direct TV which is an even BIGGER joke. So, we are stuck with the lesser of the two jokes. Customer service SUCKS. We were blown off 7 days ago by being told that there was a software issue on DIsh’s end that didn’t even exist. 7 days of screwed up tv and what did we get? A whopping $10 off our bill for 3 months. What a nightmare, I can’t even tell you how many hours we’ve spent with issues with Dish. I tell everyone I know if they have another alternative, go with it, do NOT go to Dish. I will be making a call to corporate later today too when I get home from work.

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George Nichols March 10, 2015 at 1:21 pm

I wasn’t sure where to go to ask this so here goes I have been a dish technition for 5 years I worked for KCI satellite out of Pittsfield Ill.it was a real enjoyable job now it has turned into a nightmare seems they care more about us becoming more of a salesman then a tech.I was not hired on to be a salesman I am not comfortable doing that.Now KCI has sold out to Galexy one from Bentonsport Iowa And or jobs are being threatened if we don’t sale your products.I really enjoy installing dish they tell us that it is dish that is making us do this I was just wondering who is to blame for making so many employees so un happy please respond thank you

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Dennis March 6, 2015 at 3:10 pm

I have been a customer of Dishnet for over 25 years, with over 20 of those years beging on autopay. When I retired 3 years ago, I dropped the autopay and began paying month to month. However, as costs rise, I found myself falling one month behind. This was fine until about 6 months ago, I paid the minimum, not the full month behind but made up the difference the following month. My service has been interrupted. I had to pay 9.00 to get an extension. They claimed my due date was the 23rd, so i have paid that each month unti la month or so ago, they moved that date back and interrupted my service last month on the 14th, the previous month on the 16th so I had to pay for TWO Extensions each. This last month I called to get the second extension which took me to the 4th.. I was told a min. of 141.00 would keep it on til the 23rd. Today, on the 6th of March, my service is interrupted again.. they keep moving the date back but cannot move it forward until caught up.. After talking with several supervisors, who offered no help whatsoever and claiming with all the additional charges i owe 400.00 I told them to TAKE The boxes out and disconnect it permanently.
Apparently, being a long time customer of dish means nothing to them. I went for well over 22 years watching my bill being increased and when I added more sets several years ago, it actually wound up going DOWN from all the years I had been paying. This is ridiculous. I refuse to continue to deal with a company that has such little concern over a long time customer.

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ramras March 6, 2015 at 8:21 am

Called dish network on 2/22/15, 3/4, 3/5, & 3/6/15 because of ABC On Demand dropping off after the automatic 3am update. I was told to reset the receiver on the 22nd & ABC & NBC on demand came back. Since the problem recurs daily since then I pressed the reset several times. Sometimes ABC On Demand comes back, sometimes it doesn’t. Was told each time that it was a “software issue” that was first referred to “engineering” , then today told that “engineering is working on it”. For ALMOST 2 WEEKS!! If they know it’s a problem, why is it taking this like long to fix it? I asked for a credit on my bill today and was blown off. The “Advanced Technical Support” person I spoke to today seemed to be linguistically challenged, couldn’t put words together to make a coherent sentence. I’m fed up & will file a complaint with my State & urge everyone who has a problem with this “service” to do the same.My State joined 2 others & successfully sued Direct TV for shoddy service. If they get enough complaints they’ll might do the same against Dish Network.

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Deirdre Crouch March 5, 2015 at 11:39 pm

Hello Mr. Clayton,

I am writing you in regards to my terrible, unprofessional service that I received from Dish customer service from employees and representatives. I was trying everything I could to get this resolved through them. I will try to make this as short as possible. Firstly, I would like to say that I have enjoyed watching Dish. Now, when I first received my service at the end of October I paid my bill. In November I had gone online And saw I had a payment due by end of month. So, I paid the bill early not knowing that because I had autopay it will charge my credit card again. So, I called Dish to explain that I had already made the November payment why would another payment be charge. The representative told me because I was on autopay it automatically takes the payment. I then stated why would the system take a payment that was not due. The representative state again because I was setup on autopay. I then explained to the representative I have paid other bills early and have autopay set up and they do not take a payment when a payment is not due. I then requested the credit for the payment. The agent said he we reverse the payment back to my credit card.

Whatever was done for December I received another bill for January for $100.26, when the agent reversed the double payment he added $84.18 to my bill. The reverse was the same day which should have been a wash. So, I get a bill for February for $270.59 I called again. I explained all I owed was the $16.08 from the previous bill, 84.18 for this bill and $96.82 in movies. We both agreed that I should be paying $201.10 and my payment should go back to the $84.18. Before I paid the agreed amount DISH disconnected my service, which made me have to call again. The agent to me they disconnected my services because I had a return payment. Here I go again; I asked the agent to look at the number of months that I have had service there is a payment for each month. Please turn my service back on after over an hour on evry call to your company it is still not right. I explain my payments are due at end of month. So, the agent connected my services and I explained I will pay at end of month.

I just started receiving bills after bills increasing my amount due. They charged me for disconnecting my service I never requested my service disconnected. I explained to the agent the previous agent didn’t credit the account to reflect the $201.10. So, I get a bill with $577.39 for disconnect fees and they only credited $460.00 no of the credits from the $270 bill. The agent told me that he nor a supervisor could not make any credits I have to pay it then they would credit to my bill. I was livid, I have done more than required of me for DISH mistake.

To top it off DISH has removed me from my promotion plan and now my bill will not be the $84.18 as promised when I switched my service from Directv for 14 years. Also, it has been 3 months and I haven’t received my gift card for switching. I have enjoyed my service with DISH, please review my multiply statements and credit my account the correct amount and put my promotion back on all my monthly statement so that my bill will be $84.18 as promised for my switch. Please acknowledge the receipt of this email.

Thank you

Deirdre Crouch

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Monty smith March 4, 2015 at 9:59 pm

I want to say this is the crooked mess I have ever seen!!! We have been with dish for over 30!yrs. started out 42.00 ever since then they would go up on prices.if you didn’t pay they would turn the tv off or pay what they wanted you too. After haggling about a bill they would finally give a credit for several months and then here we go again.repeat!!!! I would ask them tell me how much will my bill be I am on a fixed income. Nope couldn’t give you an amount because their game is to continually go up. After it hit 100.00 I had had enough. I’m 61 yrs old I don’t won’t to have to go thru this mess like this about a stupid bill!!! So they can take this mess and shove it, I’m done!!! I just wish they would do what they tell you, they know they have you over a barrel. But I’m praying that the whole mess will go down from the top all the way to the bottom!!! You don’t do people that way and get by!!!!!!!

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Norgan Anderson March 1, 2015 at 8:05 pm

I know this message will probably fall on deaf ears or blind eyes, but i have to get it off my chest..Dish Network is by far the worse company I have ever worked for. But of course you already know that. Being voted worse company 2 years straight means that you worked hard at being the worse. But what I dont understand is why. For every employee you fire or who quits because of unfair treatment, it hurts your company image. Dont you know that these former employees have families and friends. Do you not realizes that these former employees talk. Maybe having 14 percent of the market is all you want,but it seem a little short sighted to me. I for one am going to tell everyone who will listen what was going on in the Albany Ga office. I wont be the only one ,ten employee has been fired in 4 months.. how short sighted! Anyway the truth always comes out. Hope to see you on 60 minutes one day

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CONNIE February 25, 2015 at 10:25 am

I called DISH in the hopes of changing my provider with another if I could find a better rate.

First let me tell you I used to be a ‘telemarketer’ so I am aware of the tactics call specialist use to extort money from bank accounts, which is why I quit, I’m not a bully nor a thief!

Needless to say, I was EXTREMELY frustrated after an hour and a half and not getting any satisfactory results! I made it CLEAR that I did NOT want ANY of their services to all FIVE of the customer service (jokes) reps they kept passing me to trying to convince me to purchase TV and Internet. I even had a couple of them tell me their experiences with their providers!! My bank account was ‘hacked’ (for lack of a better term) several days later, twice, within 48 hours for just shy of a $100.00. My funds have still not been returned after 6 days!! So, now I’m angry and am filing this complaint with DISH and sharing with Facebook to discourage anyone who sees this that they may NOT want to go there! NEVER AGAIN!!!

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donald b. aikman February 19, 2015 at 11:40 am

Please take me off your Mailing list. Thank you. Donald B. Aikman *** W. 1200 N. New Palestine,in. 46163

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Muncie Morger February 17, 2015 at 6:21 pm

I had a problem with a Dish Network commercial. It showed a teenager coming out of the house with a cell phone in his hand. His father tells him they are going to visit Aunt Judy. The boy says that she doesn’t even have a TV for him to watch the game and she is crazy.
Then the Hopper Bunny appears with a new gadget and tells the boy that he can watch TV where ever he goes. As he passes his Dad, he says, “I hope she took a shower.” The father then says, “I hope so too.”
I found this very offensive to senior citizens, (I am 85 years old,))insulting, hurtful and depressing. The Senior’s at my Senior Citizen all agreed so it was not just me.
A friend gave me a phone number from her smart phone of the Dish Network Corporate office. For two months I was calling the wrong number and no one answered or it just rang and rang.
A few weeks ago I checked on my computer, (which I am not very good at,) and I connected with someone in the Corporate office. I thought I kept better records but at the moment I cannot find her name. I told her the about the commercial and she must have taken care of it. I only watch the Hallmark channels, HGTV and other channels in the vicinity. My husband passed away almost a year ago and I cannot watch any of the channels that we watched together. It is just not fun when you do not have anyone to share with. He loved the Military channel.
I want to thank you from the bottom of my heart for handling that commercial. If I have any more problems, I know where to go with them.

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missy March 30, 2015 at 5:17 pm

Haveing problems with my dish ,,,need help to find a ceo office president of corp,,,they give mevrunn around every month,,,can someone help me with corp numb or ceo numb of dish,,,,nothin but problems with them,,,.,please help me anyone……please send me email to help me with the terrible issues im haveing with dish network,,,,bes***@gmail.com,,,,thank u

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Frank February 17, 2015 at 12:53 pm

After my father passed away I called Diash to let them know to cancel his service.. They TWICE tried to upsell me HIS service explainging that was a loyal customer. I Told them I was not interested. They again tried to sell me his service.
They sent me a box for his reciever. I sent the receiver back assuming everything was over, not so much. Two months later I got a call from a collection agency demanding I pay them $47.00. I had no idea why and they would not say.. After some research i found that Dish got MY address, which is in no way connected to my dads service, in fact, I live in a different state. I made numerous phone calls ( to the Phillipines apparently) who said they were sorry BUT THEY cant handle this.. The LOONG story short is I am STILL dealing with this.
This is prob the worst customer ser4vice I have ever dealt with and the kicker is ITS NOT EVEN MY ACCOUNT.. Good luck if you actually have these idiots as a carrier………….

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Meka March 7, 2015 at 9:20 am

Worst companies that I’ve ever encountered. Never will recommend anyone to get your service. Installed the satellite on my apartment ground without asking permission of the rental office. A month later, the apartment office contacted and informed me that the satellite should not have been placed on ground. Called Dish to find out that it is my responsibility to make sure that was ok. Then called corporate office, I was told that the charges were valid and got charged $565 for breaking the contract. Ridiculous reasons to overcharge a customer! Don’t sign up wish Dish!

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Robert March 20, 2015 at 10:09 am

My E-Mail was out, and the phones weren’t working. Dish said there was a defective outlet, and it would cost $100.00 to fix it. This was a blatant lie. I terminated my service, and they then told me that they had sold my phone number. I had this phone number for years, and it resulted in my losing both personal, and business contacts. We need to get Elizabeth Warren involved in what this company is doing. Dish now has the guts to bill me for service that I didn’t get. When you call they said they would connect you to the President’s office. What a joke1 Some low level employee answers the phone.

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Donald A Ambeau February 17, 2015 at 8:58 am

I would like to know what is wrong with your customer service? I always pay my bill on time using my online payment center with Chase. On Dec. 11 2015 I made my payment but it never got recorded on my bill statement. I called chase and they said that the payment went the system and never came back. I called customer service and they said they would check into it and I should fax my bank statement which I did. The next month I received my statement and the bill was doubled. I called customer service and they said they never received the fax. I then sent the information by email and called customer service they said they looking into it. Next bill statement still didn’t have the correct balance. I called and I don’t think they understood a word i was saying. After talking the phone for 2 hours on Feb. 16 They said they would take care of it. Today Feb 17 my service was disconnected. Really What is wrong with your customer service.

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William Poma February 16, 2015 at 1:26 pm

I have been with DishNet for over 10 years. our contract ran out and so we are on the program where they change programs at random with mostly commercials and charge $20 a month. I called and tried to upgrade to a program that would actually provide programming we watch. I told them about the programs that were advertised by them and they told me that was only for new customers. They said that they could not offer me ( a loyal customer for over 10 years not on contract ) the same offer to be far to the new customers. Wow! Really! DishNet has become just like those companies in the past that got so big they believe that they don’t need to be concerned with loyalty to it’s customers. If they actually take time to research it they will find these companies are no longer around. It is sad that they have forgotten that it was excellent service and care for their customers that got them where they are today!

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Susan Hutcherson February 11, 2015 at 3:10 pm

Do not get dish internet!!! We got it last year and it was very sloppily installed. It never worked correctly and we had a technician out but it still was terrible. We called several times but the logs are “conviniently” not showing up. It is a slow service that often drops. I am a loyal dish customer – over 20 years – and they cannot waive the termination fee even if their product sucked. I am very dissapointed in the company I used to believe in.

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Antonio February 6, 2015 at 4:14 am

My roof is damaged

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gina February 6, 2015 at 12:20 am

The worst service ever. Everyone tells you something different and even the supervisors dont care about your concerns. They brush you off and want to move on quickly, as if they have a time quota like whe you go through a drivethru.. Saying sorry means nothing when it holds no value. The perception you give your customers is that you dont care. Not to mention, when you ask for a corporate number to file a concern/complaint they tell you there is none? What large corpoartation does not want feedback. Im told you have no such office that listens to concerns. Only the rep can file a feedback? Are you kidding? Most of the reps have no idea what you are saying, place you on hold more often then hey should and to top it off have limited English skills. The tech support is really not tech savvy more like just plain customer service. But apparently there is an advanced tech support who can help but have limited hours. Many of them are using guides and code books to guide you through. No real tech support. The worst of it all is all the mismatch information, reps not being consistent in their training, placing people hold too often but most importantly making Dish seem ljke frankly you just dont care. Its horrible. You tell the customer to read instructions that come but then you follow them only to not get anywhere. Then when you call your told to do the polar opposite. Be more customer friendly with your communication, services and customer service hot line. When asked to escalate to a manager i get a maybe, the crazy attempts to transfer me only for the call to drop. How convenient! This is so disappointing and down right wrong. If things dont improve and im not treated like a loyal deserving customer i will leave. Your bottomline profits are important however if you have no customers you will have no business.

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Zac Hicks February 5, 2015 at 8:20 pm

I been with dish for a long time…. This is bullshit I called to get my remote control reprogrammed and all i got was the run around.. This isnt the first time but this is crazy.. The rep even hung up on me.. I called back and was placed on hold listening to some recording that was first quite then the same recording. . Why… why are you able to take our money but when we need help we cant get it… The rep offer to send me a replacement remote but hung the damn phone up.. Im switching to verizon after all these years enough is enough. ..

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John T February 4, 2015 at 3:40 pm

Attn Joseph P. Clayton CPA. I have been a customer for over 8 years. I called in yesterday to ask why my bill went up. I have been pricing your competition and asked if I could have someone review my service. I was directed to a ‘specialty loyalty service rep”. After he trashed the competition promo’s, he said that he would be able to offer a $65 credit per month for the next 12 months. Also, all my equipment would be upgraded to the Hopper and Joeys, at no cost to me. He concluded that there would be no contract extension. He assured me that I would be charged nothing for the upgrade and that the discount would start immediately. I agreed and set up a time to have a Dish tech come out, but I said that I needed something in writing to show the terms. I was very clear that I would not allow anyone in the house until I was able to see in writing what all the terms where so there would not be any misunderstandings. This is where the cart fell off the track. I was told by the specialty rep that he didn’t have it all worked up, but he would have the installation tech provide. The installation tech showed up about an hour ago. I asked him for the written terms/work order/ receipt and he said he didn’t have one. He said that all he had was a list of the items on his cell phone on what needed to be installed. He said that he was thinking it was a two year contract, and there where additional cost for installation that would be billed. The monthly credits where a customer service issue. He called customer service and we where told that it is Dish Networks policy to not put anything in writing, that the terms would show up on next months statement. I said that I needed to see what all would cost in writing and the customer service rep, along with her supervisor said they did not have the capability to provide. This is asinine! All I needed was just a receipt, or copy of work order, along with something that stated what the loyalty discounts would be and there was no additional extension of commitment(again I’ve been with dish for 8 years) before I allowed the to work to be started . The supervisor got rude and stated that she was not providing anything in writing and was removing any credits given to me. Ive read the thousands of horror stories on ripoffreport.com all the other consumer complaint web sites about how Dish Network customers where baited into signing up then finding out that they are charge for items/equipment that was told would not be charged.

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margaret braulik February 2, 2015 at 1:24 pm

attn; Joe.Clayton. as a long time customer of Dish. its a shame you have to increase prices for a product that is so dysfunctional .I pay for 200 channels,have over 400,watch approx
30.of course its hard to find a program that is not a repeat.Also repeated programs go from
channel to channel. If I bought something faulty in a store I take it back,not to the manufacturer,you are selling channels so Dish is the one to make them correct. when you
increase the price I won’t be paying. Living on a fixed income will not allow it. Margaret
Braulik

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Caroline Snow February 1, 2015 at 10:51 pm

Dear Dish, good to have you back. I wanted to contact your corp. office and let you know how pleased we were to get dish back so quickly and most importantly I wanted to mention what a wonderful pleasue it was to have Toni as our Tech. He was on time very pleasant , prepared. He was so warm and friendly that we decided to invite him to stay for some birthday cake for my 20 year olds birthday! He is also a good singer. Customer Service is very important and the family would give Toni a 10+++!! I think he would be a great Tech./customer service trainer.

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M. E. DIDOT January 31, 2015 at 4:27 pm

I have Dish Net for my TV Services and Cox for my Telephone and Internet Services .
Dish Net is trying to BILL ME FOR ALL THREE services.
MY COPY OF MY SIGNED CONTRACT BEARS ME OUT.
It shows just 2 TV installations. IT DOES NOT SHOW INTERNET OR TELEPHONE
The Dish supervisor was not too friendly when I called to notify him of the error, but he will correct it–PROBABLY BECAUSE I THREATENED TO GO TO THE TV STATIONS THAT HELP ABUSED CUSTOMERS.
Does anyone have a used brain they could donate to Dish? GOD knows they need help!!!!!

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joe E January 29, 2015 at 1:49 pm

For ten months I have tried to get my bills paid by mail, and it has been a big problem. Because Dish account payment are on every 24 days, it is a big confusion to the customers to understand the ups and downs of the bills. It seem that Dish has this calculated so they can manipulate the payments to their convenience.To make things worse, sometimes they send the bill on the regular base, another times they skip a bill so they can charge for late charge. Why not make the period of 30 days instead of 24? If Dish is reading this, please let me know why not. Thanks.

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John Smith January 29, 2015 at 10:08 am

My sister Sheryl smith is a current customer in Harrisonville, Mo. She is suffering from cancer and has lost all ability to speak. We called for an upgrade of service to include internet. Because she was unable to speaks I spoke for her. After explaining to the rep. Our treatment was unbelievable. We were informed that it was not their concern, and was ask if she could grunt her approval? We’ve been ask to share her story, which we will consider. Is this how Dish trains their reps to treat their customers? Or our you to big to care?

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Debra Nottingham January 26, 2015 at 2:18 pm

I have miss a lot of programs while you were fighting with the airwave owners. Were can I see the missed shows seeing how I paid for him in my packet?

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michael neikirk January 25, 2015 at 4:33 pm

Have had the worst customer service experience and the worst service by dish. I will so glad when direct tv is re installed this week so i can go back to a company that has respect for there customers and dont call the a lier or tell them its unfortunate they have to work but if your not home when the tech shows up he will not come back.

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Nicole St.Pierre January 22, 2015 at 4:11 pm

I left Dish only because of their issues with FX many years ago. They were in disputes so we left. I have bounced around trying to find another carrier that had great quality like Dish, but was unsuccessful. I got stuck into a contract with Direct TV until recently and reached out to Dish to come back. I had been receiving promotions through the mail saying come back, we will do this and that for you. So, I called just yesterday, my whole account is gone, apparently they go away after 90 days? They could not honor any promo without an account, odd because how do they have my address then? No one would honor the promotions I received to get re-established at no cost, in fact, they wanted me to pay for services I had not even received? So today, I chatted with a support person who sent me canned responses. I loved Dish before, why would they not care about old or returning customers? I only left because they were losing channels that I watched regularly and had no eta to give on when or if the channels would be restored (which they were). I am sad that a company that I felt was above that would do this to me.

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Tonya Lancaster January 19, 2015 at 2:38 pm

I have been with Dish for over 16 years. Several years ago, at Dish’s suggestion, we bundeled our service with CenturyTel (now called Centurylink) and doing this we got a $10. a month discount, so why not? Over two years ago we dropped our home phone but we continue to receive our bill for Dish, through Centurylink.
We are now wanting to add internet service to our package and NO ONE CAN HELP ME!!! They all say “Oh, your bundeled through Centurylink so you have to call them to make any changes to your service. I DID call Centurylink and they told me they have NO Affiliation with Dish anymore and she cant believe were still bundeled with them. Centurylink is now affiliated with DirectTV. (She said she could help me if I wanted to change to DirectTV and it’s a thought!) She called Dish for me and in a 3 way call she told the lady from Dish that she was “un-Bundeling” my account and she should be able to help me now.. That lady said she understood and transferred me to another lady who KNEW NOTHING!! She once again told me she couldn’t help me because I was BUNDELED!! I spent over 2 hours trying to get INTERNET from DISH. I have spoke to about 7 of your employees and even one superviser. I now plan on calling Excede Internet but wanted you to know how stupid this is!!
By the way, in Sunday school yesterday 2 other people said their plans were also still bundeled with centruylink. I told them that $10 you save means you have NO CUSTOMER SERVICE AT ALL. I even tried calling your corporate office and after being on hold for 8 minutes I assumed I had been forgotten so I called back and this time they didn’t take the call (I was sent to the toll free number each time after that) I am not feeling that Dish appreciates my business or wants my internet business. I would think 16 years of paying my bills on time would warrant some “Loyalty and Service”. Apparently not!

Tonya Lancaster

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cq01010 January 14, 2015 at 8:13 pm

Joe Clayton & the entire board at dish are liars and cowards. The board at dish hasn’t a set of cahones amongst the lot.
You lying schmucks have no intention of returning Fox News to the lineup. This is why I have scheduled local cable installation at my residence, once installed I am done paying the lying cowards at dish. Good luck collecting you lying cowards.

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Mark January 13, 2015 at 4:30 pm

I have been a customer with Dish for over 20 years. direct is no better. We have no choice. I am going to minimum plan and buy sireus for my truck to hear Fox News. Dish stockholders should be pissed. The CEO claims he is conservative. He is a power freak. Funny how dish can decide what channels to give me, but I have to pick from their P”packages”– it is a one way street, huh. I guess Obama will be ultimate winner from this crap.

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Mac January 12, 2015 at 7:35 pm

I am currently a dish customer with a contract. When my contract expires with Dish Network, I will switch to another provider that carries FNC if the differences between dish and Fox have not been resolved. I have talk to many people that feel the same as I and some have already switched providers. Fox is still the number 1 new program running and has been for several years. Does that not mean anything to Dish?

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Freida Thigpen January 12, 2015 at 2:50 pm

I just filed a complaint with the BBB concerning the poor customer service with Dish Network. I will be locating another TV provider. The issues concerning the company is not worth the time to have service. I will also be sending my complaints to corporate office as well.

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John January 11, 2015 at 11:36 pm

Lowered dish to cheapest pkg & got rid of equipment ( fees) second room .
Fios cheapie no dvr …… Carrying cost for two systems a washout … Might be a few bucks ahead 🙂

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John January 11, 2015 at 11:32 pm

Ok…. Centurylink fios is in …..took their lowest pkg that included fox … Just needed the news

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Curtis Hatton January 10, 2015 at 10:17 pm

This is for Joe dumb ass Clayton, I don’t know why you are not fired,
any jack ass stupid enough to give up fox news, with the largest audiences in the business, is out of touch with reality, I hope the board reviews your contract, and sends
your ass packing , I wouldn’t hire you to run a pay toilet. I hope the stock plummets and the company is bought out , and the new owners, get rid of all the pot smoking liberals
at dish. WAKE UP

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T Shea January 10, 2015 at 4:36 pm

This is BS….

IM SWITCHING TO DIRECT TV… HAD ENOFF!!!!!!!
ASAP!!!!!!!!!!!!!!!!!!!!

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duane January 10, 2015 at 12:36 pm

dish network stole money from me and are holding my bank hostage because their website sent 2 payments through my bank and only one was approved by me. i called them the same day this happen and they said we can refund you 150.81 which was one of payments they sent to my bank.This happen on 1/2/2015 but still no refund has been return me yet and i been dish customer for 13yrs and being treated like this don’t make me a happy customer of dish network

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John January 10, 2015 at 12:18 pm

Thanks Dish !!!!!
Asked for a copy of my contract just to make sure I signed it (wink)!!!!!
Got my copy .
Glad to see you had to pay 48 cent postage !!!
Lol. …. Now if everyone would ask for their contract… Let’s see…. Hmmmmm

12 million x .49 cents

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John January 10, 2015 at 11:26 am

Dish,
Some people view select channels 80-90 % of their viewing time . ( don’t tell me you can’t track that statistic)…..why not reduce their bill 80-90% ? ( and possibly wave the cancellation fee )

Somewhere down the road dish might come up as an option even after choosing another provider for a while !,,, ….. But not after that treatment 🙁

Remember -80-90 % ….. You basically blacked out their tv anpd are holding them hostage .

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Sick of this BS January 9, 2015 at 5:28 pm

I wonder what kind of salary the CEO, the CFO, and the COO makes

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Sick of this BS January 9, 2015 at 5:11 pm

I think it is about time for all you Dish Network raking in the money to get your act together and get FOX News back on the air and never been so upset with programming until now, been with Dish when they were EchoStar, the first program I watched was a Detroit Red Wings hockey game. I’ve been a FOX news watcher since it was Steve, Brian, and e.d. Hill. I don’t really think taking $5.00 off our bill is much compensation and I’m certainly not into free channels either, half would be more like it because you know darn well when this is all settled you well be raising prices.

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Jan January 8, 2015 at 2:39 pm

Mr. Joseph Clayton
I have been with Dish for 2 months. I specifically stated that I required FOX news, your representative said no problem without mentioning that you were currently in negotiation FOX’s contract. Two weeks with Dish Fox was cancelled. I called Dish rep who told me it would be about 30 days and FOX should be back on. Dish offered to pay my next months bill for the inconvenience, I agreed to remain with Dish but requested the representative to documented our conversation.
I again called Dish 1/8/15 and they said they do not know when FOX will be back on, I told them I wanted to cancel Dish due to misrepresenting the services that I receive. I was told I would have to pay for the full 2 year contract and they do not have a 30 day satisfaction policy; when asked to speak to a supervisor I was put on hold 20 minutes then disconnected.
Mr Clayton I have been in business for many years and I know that this is no way to treat customers.

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Haarold Kerr January 7, 2015 at 8:57 pm

I have had Dishnet for going on 7 years now. I am calling DirectTV to switch back to them. The reason: your assinine position on FOX news.

I will not reinforce the political ideas of the left wing with my money.

I have tried to talk to you clowns and no one seems interested.

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Gary January 6, 2015 at 7:18 pm

Stop the hold out of FOX, the only reliable news source on TV, or Direct TV here we come. And I will not subscribe to DISH internet service as I was about to. RETURN FOX !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Robert and Noelia Dunn January 5, 2015 at 9:37 pm

Since we can no longer get the Fox News Channel we will be looking for another network that has it. We have been with Dish for a long time when we could have switched to cheaper networks. This is the thanks we get for loyalty. Sometimes we watch Fox News all day. We never watch CBS or NBC or any other left leaning channel. Get with the program, Dish, or else “Good Bye”.

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Mark January 5, 2015 at 8:31 pm

I thought Dish was owned by a company in the Phillipines as that is who I talked with today. He did tell me they are receiving unfavorable reviews from the recent boneheaded decision to fight fox. Direct tv is now instantly behind in changeovers from dish. CEO, you better wake up. Stockholders, this CEO liberal is gonna tank your company. Better get it fixed now. Also, we in America are ready to pick our own channels and pay for them. I use about ten of the 200 I have to take in order to get what I want. How about addressing that , too.

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Sick of this BS January 9, 2015 at 5:18 pm

I agree with you Mark about the ten of 200 , but if they allow that to happen our rates will go skyhigh, but then why should we have to pay for crap we don’t watch?

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Terry Wilson January 5, 2015 at 4:53 pm

I am suing them as well… For false contract.

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Belinda January 21, 2015 at 6:50 pm

I feel your pain. Dish SUCKS!!! I’m game for a class-action suit.

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Unhappy Customer January 5, 2015 at 12:53 pm

By copy of this letter we are canceling your service. We have made our payments on time and have had no problems with your service until you removed our #1 and #2 stations, Fox News Network and Fox Business Channel. These channels were on in our home from 7:00 a.m. Until 11:00 p.m. We have moved several times and lived in different states having several different cable providers. We look first for Fox News Network and then second for Fox Business Channel. When we signed on with you last April, we had to go up a tier to obtain the Fox Business Channel. In our many moves, we have been serviced by Time Warner, Com Cast, Direct TV, and many smaller cable service providers. Not once have we had a “top rated” and “the most watched cable news network” removed from our program service.

We have called and emailed many times in the last two weeks inquiring as to how long DISH planned to take to get this matter resolved. DISH customer service can not give us a date as to when these highly rated and popular networks will be re-installed to us. Through Social Media, we have learned that DISH has made all kinds of different offers to their unhappy customers and have been inconsistent with their offerings. There is nothing you can offer us by money or another network that will replace the Fox News Network and the Fox Business Channel. They are rated “Number 1” for their quality and for being “Fair and Balanced.” Therefore, we view this as a breach in the DISH contract. DISH’s small print about programming changes can not stretch far enough to cover this willful breach in the contract with DISH customers.

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Mary January 5, 2015 at 12:23 pm

Just watched an advertisement from Charter that is advertising to pay the total disconnect fee, give 150.00 gift card and no contract to switch from Dish. One way to get Fox back after 4 months with Dish without having to pay their outrageous disconnect fee.

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Nancy January 7, 2015 at 12:04 pm

I have another way to dump Dish and not pay them another dime. 1. Discontinue authorization for them to charge my husband’s credit card, even if we have to cancel the current card and open a new account. 2. We are retirement age, our entire income is from retirement sources, which are judgment proof. 3. I was not a party to this contract, therefore they can’t come after anything that is jointly owned, tenants-by-the-entirety. EVERYTHING we have is jointly owned in this way.

We have been with DISH for about three months and it has been a nightmare right from the beginning! Their supposed “high speed” Internet service is total BULL. Half the time I can’t access the Internet at all, half the time I can’t even send an email. Fox is the second channel they have blocked that we watch a lot. I would bet anything that the channel for American Idol is next.

I’m DONE! They won’t get another dime!

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margaret jones January 5, 2015 at 10:48 am

I also called customer service this morning. The representative was nice; after all he works for the company behind some cubicle probally making a little more than minimum wage. He said they could adjust my bill. It is not about the money with me, I just want my local new channels back and the Fox news station. I too will have to shop around for another cable company. I cant believe this company is trying to challenge a company that is as big as Fox. Get real Mr. Joseph Clayton or watch your company side down wall street.

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David B H Seacat January 4, 2015 at 9:24 pm

Dear Ms Christine Wilson, Vice-President of Marketing

I am very unhappy with Dish’s decision not to continue carrying the Fox Network. So much so, I will consider discontinuing my service with Dish.

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EDMOND C WALKER JR January 3, 2015 at 2:21 pm

I would like to say 4 hrs on the phone and still havent resolved the issue. I have been transford 14 times and then call dropped no call back.

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Deborah January 3, 2015 at 1:05 pm

I am dropping Dish Network because Dish is no longer providing Fox News channels. I have been a Dish Customer for almost 17 years, I purchased the package that included Fox News, I no longer receive Fox News, but my bill will not decrease. DirecTv here I come.

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trob January 3, 2015 at 11:57 am

Where is Fox News Channel?? This is ridiculous!!!!!

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T Shea January 3, 2015 at 4:14 am

so how long and does it really get posted here?

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Kathy January 2, 2015 at 7:42 pm

i am upset about losing Fox News but I am more upset WITH CUSTOMER SERVICE THAT DISH HAS GIVING ME.

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George January 2, 2015 at 6:17 pm

Been with Dish 8 years & I will be dropping them since the loss of the Fox Ch.’s Plus 6 weeks ago the had dropped Ted Turners Ch’s. & had to play their game of calliing & bitching with them! They have the worse Customer Service in the World! You always get someone in another Country to deal with & they don’t understand you most of the time! You have to keep repeating yourself then they screw it up anyway!
Goodbye DISH!!!

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Elmer Johnson January 2, 2015 at 3:15 pm

How in GOD’s name do you reach someone in this Mickey Mouse outfit?????????????????

Does anyone have a clue what CUSTOMER SERVICE IS??????????????????

Please, if is at all possible, have someone in call me at @210-945-****!

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Dave December 30, 2014 at 10:05 pm

This has gone on long enough, this is a form of censorship whether or not you are involved with the White House or not, is to stop FOX NEWS from reporting on the facts, unlike Obama’s netorks msnbc,cnn,abc,nbc, cbs and now dish! I understand that I have a contract with dish, you mite as well cancel it, for as soon as possible I will drop you like you dropped FOX! Within a year you (dish network) will be on FOX NEWS as a news report of your company filing for bankruptcy, and it will be of your own doing !

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Deborah December 30, 2014 at 8:50 pm

OK…ATTENTION ALL DISH NETWORK CUSTOMERS/CONSUMERS!!!!!! I have found that when you really want ACTION…TAKE IT TO THE HEAD OFFICE!! In this case, The Corporate Office…which is exactly I indeed will do first thing tomorrow morning! I have dealt with other Companies that have “Tech”, on-line or on the phone that have told me “I am as “high” up as you can go! REALLY? I guess these people think that we really are uneducated! I am here to say that I am educated and know what and where to find the information that I need to go “higher” up than someone that answers the call on the Customer Service Line! Below you will find the numbers of someone that might be able to help you more! GOOD LUCK!! Oh and as much I wish it did, this has NOTHING to do with DISH Network dropping FOX !
Sincerely,
A Very UPSET Ole Lady!!
Dish Network Corporate Office
Dish Network Corporate Office Address
Dish Network Corporation
9601 S Meridian Blvd
Englewood, CO 80112
Contact Dish Network
Phone Number: (303) 723-1000
Fax Number: (303) 723-1999
Website: http://www.dishnetwork.com
Email: Email Dish Network
Executives
CEO: Joseph P. Clayton CPA
CFO: Robert E. Olson
COO: Bernard L. Han

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Frank February 25, 2015 at 12:59 pm

Ask for the Executive Resolution dept. … They seem to have at least ONE brain cell

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Teena December 30, 2014 at 8:43 pm

ok just got off the phone again… they have know idea about this offer… just want to sell me something else. Christine Wilson V.P. of Marketing, I find you dishonest, not reliable and full of BS. form: F2264621 or 7015 C-3.

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Teena December 30, 2014 at 7:43 pm

wow what a disappointment. I was sent a personal invitation to receive a “pick your bundle today” from Christine Wilson V.P. Marketing. you could get 39 movie channels for $30.00/month (hbo, starz, cinamax, encore) for six months. we thought that was a good idea so I called and the person said for $30.00 you get 31 channels….? what the? I told him I just got the flyer and it was addressed to me, even had my name on it. he said it must be a mistake… I would have to pay extra if I wanted 39 channels.
again dish has proven to be dishonest. not only does my bill keep going up, now they have removed fox… and most of the channels are crap… info commercials. I think im ready to go to direct, at least I know what im in for. and by the way I don’t have a contract with them… im free to do as I see fit.

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Ellen M. Waldman December 30, 2014 at 2:18 pm

You know, Mark, I’m with you – I hadn’t considered that the GOVERNMENT may be behind this, but it makes sense to me.
Dish Network, if you don’t negotiate to get FOXNEWS back on your cable line-up soon, we’re leaving your service for good. There won’t be any returning.
If you think for one minute that you’re deceiving Fox viewers with all your rhetoric, you don’t know your clients. That y’all didn’t realize this contract was coming up and failed to negotiate at the inconvenience of your customers, I think that pretty much says it all, in my opinion. Very incompetent!
PLEASE value we, your customers, and get FoxNews back on the air now!

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Jason Scott December 30, 2014 at 1:03 pm

Dish must be ran by a bunch of Nigger ……. Bring back FOX or I’m going to Drop your ASS DIsh …

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Cynthia Johnson December 29, 2014 at 8:53 pm

Here’s another one, besides cancelling Fox, Dish took a payment from my Card on file and made a payment that was not even mine! The same day, they got my regular payment. this overdrew my checking debit acct over Christmas and now it has cost me $200, and counting, my cell is disconnected, and we had no money for Christmas! They tried to say I did it over the internet???? So if you have a card on file, Please remove it or they will screw you too. “Sorry” doesn’t cut it. I will be going to Direct. Have had nothing but trouble since we got Dish. And did you know?? If you authorize someone on your Dish acct once, you can’t remove them?? What the HELL kind of operation is this?? Oh I will “refer” by telling everyone to NEVER CALL DISH!!!

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Teresa December 29, 2014 at 7:16 pm

When are you people going to add Fox News back to your channel lineup? We have been Dish customers for years, ever since it was Echostar, and we expect to get the channels that we pay for. If we missed paying our bill you would disconnect our service. If we don’t soon and very soon get Fox News back we will be taking our business elsewhere!!! Why don’t you take some of the less desirable networks off and leave the one that people want to watch?

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John December 29, 2014 at 5:14 pm

Dish Network just raised theirs fees by $2.00 a month recently. Now I lose Fox News which I watch every day. My two year contract is up so I guess the best thing I can do is switch providers. I have used Dish for many years but if they are not looking out for me, why keep their service. Their programming seems to get worst each year also.

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Mark December 29, 2014 at 11:34 am

I believe the GOVERNMENT is behind
All of this!!

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Mark December 29, 2014 at 11:32 am

Hey we are all being given a bone in letting us write our complaints .
They have blocked my last two thoughts
On how we can all get together on this

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Mark December 29, 2014 at 11:29 am

Hey all
I just wrote in again!!
It was something they didn’t like to hear.
My thoughts were to all cancel at the same time!!
And stock holds sell all today!!
My thoughts have been blocked!!

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Reverend Archer Wilkins December 28, 2014 at 10:19 pm

It has been a frustrating experience not to be able to watch week seventeen of NFL games because of your dispute between Dish and CBS and Fox. It is wrong to make a corporate decision that impacts your customers because of your company’s inability to negotiate a fair contract. Drawing a line in the sand impacts your customers and Dish is showing a total disregard for their base business. With the playoffs starting next week I am concerned that I will not be able to watch them. Believe me the wrath of the consumer will not be taken out on CBS or Fox regardless of the propoganda you continue to promote on both channels. I assure you if I am unable to watch the NFL playoff games beginning next Sunday 1/4/15, I will cancel my service with Dish at the end of my contract in June. You have attorneys and executive who are paid to come to terms with broadcast companies and I expect them to do their job before this weekend.
A very Disgrunted Customer.

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Kim December 28, 2014 at 2:02 pm

Been with dish less tag 1 month … Took 10 days and way to many trips by service techs to get everything installed and in that time they cancelled Fox News, cbs, fox local and cartoon network and now they want to say “contract is a contract” … Customer service reps are rude and think it is appropriate to hang up on calls!!!! Counting the days till this contract is over. Any other provider would be better than this …. Better service with an antenna than this experience and costs a lot less too

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Mark December 29, 2014 at 11:15 am

I got dish 13 months ago
I spoke first with a” TJ” in Reading Mass.
I hate to be bound to contracts . I had a choice between dish and Comcast.
Comcast could not come and hook me up for two weeks.
Dish could , deal was “NO” contract!!
They sent me a tablet
Now dish has taken Fox News away!!
I watch this channel and it was on dish when I took the service.
I believe dish broke the terms.
I believe dish is a left wing station and have taken fox down to stop the view of conservative people!!
This is a tactic to destroy the rights of the American people.
Look if there corp. offices are in CO. Why have they out sourced 75 percent of the phone/ tech jobs to other places other than the USA!! Jobs! Jobs! Jobs!!

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Mark December 29, 2014 at 1:42 pm

I have written two responses here
Both have been put in moderation.
Guess they didn’t like the truth

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John Trowbridge December 28, 2014 at 2:24 am

READ THIS DAMN IMPORTANT COMPLAINT!

I have been a dish subscriber for almost a year — I watch FOX NEWS
almost exclusively — THAT’S WHY I GOT THE SATELLITE SERVICE.

IF you are not going to get Fox News back on the air PROMPTLY, then
please DISCONNECT MY SERVICE AND SEND ME A REFUND CREDIT
FOR EVERY DAMN DAY SINCE FOX WAS PULLED — YOU HAVE
BREACHED YOUR CONTRACT WITH ME!!!!!!!

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Paul and serene December 27, 2014 at 8:49 am

It’s very disturbing how much we pay for service and one of the channels that is on all the time at our house is Fox News. We have been customers for over 18 years. Get it back or we will cancel and never come back. I don’t care for direct but will go to charter and add internet. Money out of your pockets. Greed will get you no where. Just remember who you have to answer to in the end and its not the ceo’s at Fox or any other corporation. Bring back fox news.

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Andrew Snyder December 27, 2014 at 7:18 am

DISH,

Well DISH, how does it feel to be extorted by your supplier? You have been extorting us, the viewers, as have DirectTV, and all the cable suppliers for years. And now that your getting a dose of your own medicine you cry foul? What do I mean? Well how is what Fox is doing any different than you charging the viewers increasingly higher prices for less and less desirable programming. How is FOX charging a ‘Surcharge’ to you any different than you charging viewers for packages that contain the most desirable channel; i.e., your standard programming is filled with junk that almost nobody watches, but yet if you want to pay more you can get HBO, STARZ, etc. No wonder people everywhere are effecting work around to free themselves from satellite and cable. I’m sure after you lose enough viewers you will finally reach an agreement with FOX, and I’m also sure that your profits won’t suffer because you will figure a way to have the viewers pay. We out here in the hinterlands put up with poor reception, increasing leasing charges for equipment and whatever else you can come up with to increase the bottom line. I pay DISH almost $1700/year to watch only about a handful of channels that you offer, many times watching old stuff that you recycle only because there’s not much else on. One of those handful is FOX. I’m less unhappy with FOX than I am with you, DISH. DISH needs to figure this out and get on with supplier the viewers with whatever the viewers want and at better prices not higher. Meanwhile you should know that my feeling is that DISH IS NOT STANDING FOR ME…DISH IS STANDING FOR ITSELF AND MAKING ME PAY FOR IT IN VIEWING ENJOYMENT. You may not lose as much viewership as you should for not getting on with this dispute with FOX in the short term, but remember we are people out here and we’ve got long memories. So when different opportunities present themselves, they will be looked at more closely than maybe they would have previously.

If all you’re going to do in response to this email is send me a standard form email formed by your marketing and legal team…don’t bother. I’ve worked in corporations my entire life and seen these all before. If in fact you’ve got some individualized feedback…please feel free to send it.

Currently not a DISH fan,

Andrew H Snyder
PO Box ***
Jericho, VT 05465
802-238-**** (c)
802-899-**** (h)
***@gmail.com

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Mark December 26, 2014 at 9:16 pm

Cancelling due to loss of Fox. And by the way, they will make it miserable for you if you try to cancel. This company stinks in every direction. But stick it out and cancel them. As bad as the customer service here, my initial impression of DirectTV is very good.

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Samantha Roach December 26, 2014 at 3:43 pm

I am really really irritated and tired of the constant “negotiating” for HIGHER” prices that Dish is doing regarding various networks PARTICULARLY FOX NEWS. I have been with Dish this time for 4 years and prior to that 10-12 years at a previous address. I did go with DIRECT TV for a short period and left to come back to Dish. It is frustrating to have good networks cancelled and still have miscellaneous “junk” channels increase that very few watch. If you do not negotiate a COMMON SENSE price to FOX NEWS and put it back on the air REST ASSURED WE WILL CANCEL OUR SERVICE.

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Dave December 26, 2014 at 10:41 pm

I have called dish 4 times about this issue of FOX NEWS, once I was hung up on and two times I got 2 very good people on the line, as I stated to those Ladies, I will be done with dish when this censorship of FOX NEWS is over I pay for the type of service that I want and dish has removed this from me, you can drop msnbc,cnn and all the other left wing news shows so you can afford FOX NEWS. 80% of all dish calls this last week are about saving FOX NEWS !

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Geneva December 24, 2014 at 11:22 am

We were originally with EchoStar so we have been a customer for a very long time. 99% of the channels/programming you offer are worthless. Fox is the only reason we have remained a Dish Customer. You charge too much, your service is poor exceeded only by your awful customer service. So no Fox, no Dish. I am sure Direct TV is very appreciative of this gift. I noticed your stock has dropped…dropped channels, dropped customers, dropped stock….got the picture!

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Patricia Moore December 24, 2014 at 10:19 am

I want to share with all those Dish Network subscribers my recent trouble with Dish when I had to cancel my service… in October… and just this morning finally got an e-mail that settled my account fairly and received an apology for all that I have been through for the last couple of months…. Just in time for Christmas.. I want to warn all of you that are going to attempt to cancel your service to beware of how you do this. Do not even attempt to deal with Customer Service…. or the usual 800 numbers…. Go directly to the following e-mail: JohnK@customermail.dishnetwork.com / Scott Kimble, Dispute Resolution Specialist, Executive Escalations Team…. Hours: Mon, Tue, Fri 10:30 am – 9:30 pm MST (720) 514-7276…e-mail: johnkimble@dish.com Good luck…. and if you find yourself dealing with a customer service representative that states “I am in the office of the President ) and starts threatening you…. perhaps to take your first born, or, L.O.L. simply hang up and call John or Scott Kimble at (720) 514-7276. and continue to blog as you proceed with your disconnect. I am so thankful to God for John who finally resolved this very stressful situation…. Patricia Moore

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James December 23, 2014 at 7:21 pm

Seems constant that channels get blacked out over “negotiations”. You satellite companies do nothing but hurt your PAYING CUSTOMERS with this crap. You forget you do have a major competitor doing much much more on tv shows and movies and that is the internet. You satellite companies should get your heads out of your black tie asses and think more of the customer before that 14 million subscriber becomes 1 million and the satellite is a thing of the past. One satellite style came and went and then you people took over next will be streaming video and not satellite. Why do you think the tv’s are getting “smart”? Fix the blackouts and quits screwing over the customer.

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Mac & Sue December 23, 2014 at 6:30 pm

We have been Dish subscribers for over ten years. Your service has been so-so, but we get good reception, so we have stuck with you. NO MORE!!! You cancelled Fox News, and we really don’t care what the reasons are – political, financial, or both. We pay for 80% of programs we don’t even care about, but the one station that is on in our house for many hours each day is Fox News. In any event, we have already contacted Direct TV. Whatever the extra costs involved, we intend to watch the one channel we refuse to give up. There is a long wait for Direct TV to install, but you’ve already lost, and I hope your company goes downhill as fast as possible. Nothing you do at this point could undo the frustration and anger you’ve caused among your customers. Life is too short to be pushed around by big liberal companies who think they can get away with what you’re doing. May you be blessed with all the repercussions your millions of angry customers can bestow upon you.

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Jeremy December 23, 2014 at 6:27 pm

I have been with Dish for several years and have found that over time all of the channels that I enjoy are gone. I do however have hundreds of channels that I have no interest in. Your recent decision to remove Fox was the last straw. I will be switching to another provider and will press everyone I know who uses Dish to do the same.

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George Bradham December 23, 2014 at 10:19 am

Why am I surprised that Dish dropped FOX. This is a Colorado company.
Did someone say LIBERAL. Management must be smoking a lot of that
stuff recently made legal in Colorado. Wonder how much they contributed
to OBAMA. Plan to switch providers ASAP.

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m December 23, 2014 at 1:13 am

yay, leave faux news channel off; they’re all propaganda anyway

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kaleto December 28, 2014 at 1:07 pm

Idiot. I’m sure you know Fox is “propaganda” because you watched it so much, right? Let me guess–you get all your information from The Daily Show.
Keep drinking the Kool Aid and smoking the ganja.

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Gary Scandell December 22, 2014 at 7:03 pm

I heard your reasons for dropping fox but the truth is I do not care why. I didn’t want to do it but you are out and direct is in. They are swamped with installs, will take a few days. And you just raised the price five bucks. You made a business decision and I made an entertainment decision. ( If you need to save money cancel MSNBC word Is that there are only 8 people that watch that)

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tim gregerson December 22, 2014 at 4:23 pm

Well, great. We just get back our programming with Turner Classic Movies, and now we don’t have Fox News!
You guys sure have a dumb way of trying to get subscribers to re-sign with you. I watch Fox News every night.
Your CEO on the Fox News channel trying to explain the situation doesn’t help.

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Dick Wallace December 22, 2014 at 3:56 pm

FOX or bye bye. You have 24 hours to get fox or bye bye. Got a better offer pending from Charter. Most of your channels are ads. Not the 250 I pay for

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cecile boss December 22, 2014 at 3:51 pm

Your not that good. Get fox news back or I am switching. I am sick of blocking channels we pay you enough

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Maureen December 22, 2014 at 3:12 pm

DISH, You sure do like getting my payment every month don’t you. Well, keep dropping the channels and I will have to drop you. Been a loyal customer for over 15 years. I guess that means nothing to you does it.

Just not enough money in your fat paychecks huh. Greed gets you nowhere

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Celia Chavez December 22, 2014 at 1:29 pm

You are going from bad to worse, sometimes there’s just not good programs on your TV stations, maybe you don’t want to pay for the good shows? And now dropped Fox News, I hope we’ll see a discount on my next bill, the area where we live force us to have some kind of retransmission and IT IS expensive! Have had Dish for years, sadly every time more dissatisfied.

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J Naylor December 22, 2014 at 12:10 pm

Gone in 72 hrs if all FOX channels are not restored.

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Mark December 29, 2014 at 11:25 am

I agree just shared my experience
I believe we all should call and cancel
The same time.
Anyone got an ideas how to organize this?
Some here are saying direct tv is better.
They are eating out of the same dish.. Get it
” DISH”
It s just paper work.
Same corp. owners.
Maybe if some of you are owners of stock in dish / direct you all should sell !! TODAY”!!

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Paul December 22, 2014 at 11:56 am

We dropped cable TV twenty plus years ago and signed on with Dish Sat. Network and have never used another Sat. company. We are extremely disappointed that your company has dropped the Fox News channel. It’s the one program that is watched by our family on a daily bases.
We pay a sizable fee for several Sat. systems, a Tailgater and special programing. If Dish doesn’t get things fixed with the Fox News very soon WE WILL cancel our services.
I sincerely hope this isn’t motivated by liberal left wing politics.

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Don December 22, 2014 at 11:20 am

I am along time loyal customer and it’s simple, No Fox News, No money from me!
I will cancel my service and switch to Directv or Cox. Dish did this same act with Fox News back in 1997 or 1998. Dish does not want to pay Fox News the subscription rate they have earned! I just spoke with a Dish Account Specialist and she offered me a $5 a month credit on my account. What a slap in the face!

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JOHN HILTON December 22, 2014 at 9:23 am

YOU can find room for ALJAZARA or what ever AL GORE’s other rip off, and MSNBC and all the other liberal rags that pass for news..
GET FOX BACK ON or I’M O U T after many years of paying you too much any way.
Now I understand why you corporation is rated one of the worst by business leaders !!!
VERY UN-HAPPY (soon to be ” former”) CUSTOMER.

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Neil Riddle December 22, 2014 at 8:09 am

I turned on my regular morning news show this Monday morning and had quite a surprise. Not one I liked at all. I’ve been with Dish for 10 plus years and I will drop you in a second if you don’t get FOX news back on the air. I’ve read around on the internet and it sounds to me like you are using some rather crude extortion tactics on FOX. The relationship has been good for both of you and the customer. I don’t want to leave DISH and I WON’T leave FOX so hope you get this resolved like today!!!!

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lazlo December 22, 2014 at 12:10 am

My suggestion: Bundle all the Fox properties into a package and have you folks that watch that swill pay for it instead of the rest that dont watch any of it but have been subsidizing your viewing habits. This should give us none viewers a discount in the bill.
If you really want it so bad then you should pay for it.

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Teresa Smith December 21, 2014 at 9:10 pm

What in the world is going on with you Dish Network? I have talked to so many people about how much I love Dish and how great they are and all the great programming they offered, I could go on and on. There is so much more I could say, however, at this point I feel like I have run into a brick wall. This morning I tuned into Fox News and it had been taken off completely! Why? What are you thinking? What is your point, what is the reasoning for such a seemingly quick decision. I don’t understand, what is wrong with you corporate? This is so sad that such a good thing has gone bad overnight, I am exstreamly saddened, disappointed and frustrated. And hurt to the point that now I am considering leaving Dish. Never in a thousand years would I ever think it would come to this. All I can do now is plead with you to reconsider bringing Fox News back on Dish Network, please. Looking forward to hearing from you really soon! Teresa

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Jackie Knox December 21, 2014 at 11:27 am

Went on Facebook today boy there is a lot of unhappy Dish customers. I have been with you for years. I started watching Fox and Friends from their very first day and have not missed hardly any sense then. Why in the world would you drop them. ????? I’m hoping to stay with you guys but need my news fix.
Hope you read this post but most likely not.

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Richard December 21, 2014 at 10:59 am

better get Fox back fast or i will be gone.

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BARBARA ELJIZI December 21, 2014 at 10:17 am

WHY in the hell did dish drop fox news…..most of the dammmmm channels are shopping channels…now they drop dish…I pay GOOD MONEY to dish…..You, Mr. Clayton will be getting a registered letter from me…….Did Obama do this????

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Wayne December 21, 2014 at 10:14 am

Have been a customer for many years with few complaints to speak. Programming Packageing is my biggest disappointment since I have my favorite programs which always seems to require me to move up in Package. Good marketing but with the removal of FOX programming completely, you have created a “no win” situation. I assume it is money vs political but regardless, I will go where I can watch FOX. So, Dish Programming best devise a way that customers like myself can get the viewing they demand. Most of the channels in a package have never seen my viewing address on the ratings scale. Fix the issue !!!!!

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Ben December 21, 2014 at 9:35 am

just one thing: I don’t give a rat’s ass what it takes, but you better patch things up with Fox and get them back on air or you are going to lose another customer and I mean quickly!!!!!!!!!!!!!!!!

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george zink December 21, 2014 at 9:13 am

having been a customer of dish threw several years, I want you to know this morning as I turned on my tv. the only news channel that I watch . ( fox news) was no more. so after going threw a person in chinia, I have desided to shutoff my dish service . as of December 24, I will no longer buy your services. at 109.plus dollars per month. your service is NOT WORT IT , SO THANK YOU DISH NEWWORK FOR BOWING DOWN TO KING OBAMA. your bussness is going down hill from now on. I only PRAY that more patriots will SHUTOFF DISH . and as a side note. being a combat wounded viet nam vet. the red communist of china armed our enemys. why are dish even in communist china. if I had known that the communist where reading my personnel info. you dish network would not have gotten 1 cent of my money

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m December 23, 2014 at 1:15 am

You know, you really sound like a fearful little putz. I suspect you’re Christian, but I would say ‘oh what little faith you must have in God if you’re that scared and freaked out.’

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kaleto December 28, 2014 at 1:12 pm

Well, I suspect you’re an idiot, because you are. Libtards like you are the reason this country has been weakened so much over the last 6 years. I’m sure if it were up to you, the only “news” we’d be allowed to watch would come from Stewart and Colbert.

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Abhijit Maity December 20, 2014 at 5:34 am

I just visit your site and I asked for mobile no. I put my mobile number after that I get a call back from your side. Then I just told him I want to take a connection he told the price and offer.
Than I am tell that I will take your connection later on Feb 15 Then your agent said that why are you waste my time and why are you know all things & also said that why are you surfing our website . Is that services you are giving to the new customer . as I mindset that I will not go for your service and I will also put the case to social site that if anyone interest to take the connection and know something from seals agent then they replied “DON’T WASTE OUR TIME” .

Call received Number-+919212129928
Call time-03:32PM
Call Date-20/12/2014

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Jan December 18, 2014 at 2:23 pm

I have had numerous issues with Dish in the past years and have gone on to a cable
network. Now I am seeing Dish wants to control our news, i.e. Fox News. and use it as a bargaining chip. There are other tv and internet networks that we can use. Get back to selling your product and stay out of the political arena. You will definitely lose subscribers. I for one will not go back.

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Ben Murdick December 15, 2014 at 2:34 pm

We have been set up on auto pay for over 5 years with dish network watching our bill go up. We to bought into the internet scam on a 2 year contract. I have heard 3 different stories on that one and needless to say very little results. But the customer service we have received this time has been all lies too. We have as l said paid auto pay since we started with dish. The payment has come out on the 21st of the month for over five years. Except this month they took it on the 4th of December, posting to my account the 5th, I called the morning of the 6th and was told “oh big mistake your money will revert back to your account in 72 hours” big lie. I called just over 72hrs then I was told it will be there within the week another big lie. Now 10 days later I was denied my refund “SAY WHAT” in no way was I ever told that there was any possibility I would not receive any of it back. They passed me on to the specialist who told me that’s the way it always works.The bill regenerates on the 1st, so what if you have set up payment for the 21st if they get your money early they do not have to make it right with us the customer. What happened to honest customer service their employee’s just tell you what they want and it doesn’t matter if it is anything close to the truth or not. It does matter that they screwed up my bank account. As long as they got there money. They do not care if they took my electric money or food money so what we just get to figure it out. The lies I have heard from dish has me to this point maybe a lot of their customers should be looking at a class action lawsuit and get back some of our money. I am sure so many have been taken for it is not just me that is being lied to and robbed. I am now actively seeking a new cable and internet provider. Hope I can find a lot better deal and not ever have to be scammed into programing that starts out a lie, like my internet program.

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Beth December 12, 2014 at 10:17 am

Re:DishNet “High Speed” Internet Service

I have been a Dish customer for well over twelve years now. I haven’t had anything but positive experience regarding our Dish Satellite T.V. service. I heard about Dish’s internet service, and thought well It probably will be just as decent to, and also will save me some money. So, I recently signed on a two year contract for Dishes high speed internet service in late August of this year(2014.) Since then, I feel that I have been bamboozled by Dish. The advertisement and all that it claims doesn’t hold true. I start having fast speed for maybe a day or two, and then I have slow speed, after a certain period of time. I get an email saying you have used 70% of your data, and the day of the next cycle period just started. I was told it’s because of other devices using the WiFi. When I talked to a Dish Representative, they made no mention of this. Had I known this I wouldn’t have signed onto this contract. I get better reception with my mobil phone service, and sadly my local telephone companies internet service that I formerly used prior to DishNet. It has been a pain in the butt, so much so that I’m considering hiring a lawyer to look into my situation.
It’s a SCAM! Don’t recommend it to anyone! Spreading the word where and how ever I can!
Disappointed customer

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Tracie Stiles December 11, 2014 at 10:53 am

I have been a dish customer for many years.
I moved and was told because i was transferring the move of services would be free.
I had a 3rd party contract show up in a beat up truck,ratty jeans.
I called dish they stated this was a 3rd party contractor.
an hr.after the tech was here he stated he cannot put my cable up because 1 of the remotes are missing.he stated 1st he wants 30.00 cash,when i told him why couldn’t he put it on my bill,he stated he wasn’t allowed to do that.i told him i had no cash,but could write him a check,now the price goes up to 40.00.the 1st bill i get had over 80.00 of charges.a power surge protector 30.00,a dish cleaner 17.00,and a remote 40.00,i didn’t order this stuff,my husband said he found it underneath our couch 2 wks ago.dish said they took off the charges and would do an investigation,its been 3 months they stated since its been 3 months they would also take the past balance 177.00 off my bill.it been 4 months-i write down names,times,dates,id numbers of people i talk too but they type in what they want.

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sharon lopez December 3, 2014 at 8:02 pm

I have been recieving harassing phone calls ever since i stop services with them. i stop services and did not get the bill yet and i am getting phone calls saying i am pass due. but i did not get the yet..i finally recieved the bill and i call to find out it was not the final bill they tack on another amount..i am. still getting harassing call and not yet recieve the FINAL BILL. .ATTORNEY HETE I COME

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dwight December 3, 2014 at 1:18 pm

after making multiple calls to the service center for repair on my service {ihave paid 7 dollars a month for seven years for a servive and upgrade package that was never used) i got virturely no coroporation out of these people. i had been without service for 7days and they didnt care. after the last call that I made to these people Itold them that if they didnt correct this problem today that I would. they said they would call me back in two hours or less to take care of this problem. no calls problem not corrected. now i am with direct tv who had a new install the next day. sorry dish you guys are totally iresponsible and dont care about your customers. Iwill be calling your corporate office for arebate of the seven years I paid for a servive contract that I couldnt even use. plus a rebate on my last bill. sorry dish your the loser here. you will lose more buisness because of the way I was treated.

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Jamie December 2, 2014 at 9:24 pm

I was stunned today by the lack of real business knowledge and customer service Dish employees have. 3 days ago I spent about 45 minutes on the phone going thru step after step to try to get my receiver to provide the On Demand service THAT HASN’T BEEN WORKING FOR 2-3 MONTHS! At the end of the conversation I was told that my equipment seemed to be defective and a service tech would be out to see me on Tuesday 12/2/14 between 12-5. Of course I sat here all day and no one came. I called at 5:30 only to be told that no one scheduled a technician.

So I get sent to another Broadband employee who wants to walk me thru the exact same steps I’d done several times before. Mainly because the gentleman who helped me didn’t make notes on my file. So I wasted more time on the phone only to be told that in this situation they would need to simply send me a new receiver and I could hook it up. I’m OK with that and I agree to that plan of attack.

Here’s the kicker. I ask him who I could contact once I get my receiver working again about how Dish can compensate me for being unable to use the features of my TV for the past 3 months. And he tells me that I don’t pay for On Demand so there is no compensation. I try to explain to him that when a feature is part of an overall package of services that I purchase, then I am indeed paying for it somewhere and am entitled to all of the services that I was promised when I contracted with Dish. He continued to tell me over and over that I will receive no compensation because it’s not a service I pay for. I try my hardest to explain the simple business principle that having signed a contract with Dish that included On Demand means that it is indeed part of what they owe me and part of the reason I chose Dish over Comcast.

So I ask him who I would contact to discuss the issue further and he tells me he’s the ONLY person I would ever be able to speak to because he handles billing. Once again I try to explain. I tell him that unless he is the president, vice president, CEO or some other grand title at Dish, then there is indeed someone else I can speak to.

I finally felt so sorry for the little idiot that I had to let him off the hook. I understand that these people are simply looking up info on a computer and parroting back what the computer says, but obviously DISH places no importance on customer service and retaining the business they do have. So I’m excited to share just ho horrible this company really is

And I’ll be waiting for someone to contact me concerning compensation on my account for being unable to use On Demand for 3 months!

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Kevin December 2, 2014 at 2:10 pm

So you people in the dish network customer service department, pissed me off so badly, that after seventeen, count’em SEVENTEEN years with one account and the last ten with a second account, I quit you! There’s no going back! I have contacted your rude, non English speaking employees four times now to get you to remove me from your damn mailing list! I still get THREE invites to come back every other week. On the odd week I get two. REALLY!? Ten whiny requests PER MONTH! LEAVE me the HELL alone DISH!!!!!

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Brandon Redding November 27, 2014 at 9:29 pm

So where to start… Let’s start right at day one… The installation. So since I wasnt home the guy came up with some big story about how he couldn’t run the chord under the house because we don’t have anything set up for that to happen… When I have had cable in that room before… So he never went under the house. Instead he decided he was smart and drilled a hole through our brick and then drilled holes in our walls to run the chord. Not to mention he set up our dish in the worse possible spot so now our satellite barely works… Thank you dish! So I called and talked to someone in customer service because I was mad and asked if I could cancel my service with them to offset costs that I’m going to have to spend fixing this… She was VERY rude and told me no… Not what I want to hear. So that is problem number one… Next would be how many freaking times do they have to change the price on us? I feel like it goes up every week and then I have to call and ask why and they tell me about some hidden fee or upcharge… And for what? The very limited channels I have? Seriously?!?! So since I have called and complained about that so many times and been treated TERRIBLY and lied to EVERY time they said they would give me a permanent $10 credit to last the rest of my contract… Oh wait… Guess what happened… That went away away too! Surprise surprise! And then they constantly change what channels you have… Which is terrible. Especially when you have a kid and they get attached to shows only to have they taken away… Thank you dish for being my child’s bully and taking away things she loves! I will honestly say this has been by far the worse customer service and experience with any company I have ever had! And I know they say “I can’t talk to any supervisors” or anything whenever I call… Which I know is lie as I stated earlier. I just know for me personally I will never use dish again and never recommend them and can’t wait for my time with them to come to an end.

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Jocelyn S. November 27, 2014 at 12:26 am

Why I signed up for dish two days ago, I was lied too. Today I attempted to order a bundle and ppv was told by the chat rep to call the specialist as they could fix it. Talked to her and she was a very unkind woman who didn’t speak enflish, she then transferred me to another unkind non English speaking woman who didn’t know anything either. Then I was transferred to the “Office Of the President” where I talked to the most unprofessional thing I’ve ever talked to. She was outright a b and she needs to work in fast food, not with the public. She hung up on me cause she is nasty before I got her name. This needs to be fixed, and fixed IMMEDIATELY!!! Figure it out DISH!!

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Patricia Moore December 2, 2014 at 3:25 pm

I wish you luck for sure….. just fasten your seat belt and hang on… This is the Dish mafia you are dealing with…. these customer service people must get a huge commission each time they can threaten especially the elderly and threaten them that they are going to remove hundreds of dollars from their account because they have their card on file… just read my blogs Patricia Moore…. this does not get resolved… and has been going on for a month or so… and me being told now that they can’t close my service via e-mail.. I wish I could e-mail to you the ongoing lies and deception that they have e-mailed me…. If you want to see the e-mails…. e-mail me at ****@yahoo.com. All I have asked for all along was some merciful kindness and understanding… and gotten nothing but threats and no resolution. E-mail me if you want to Patricia Moore

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Patricia Moore November 20, 2014 at 2:13 pm

To whom is in charge of resolving this serious issue in hopes that this may help all the hundreds of others that have had the same thing happen to them that are our hundreds of dollars and unable to buy food for the rest of the month!
I have e-mailed you desperately trying to get someone who might help resolve this serious issue that I have had with Dish Network and the unkind treatment and the threats that I received when attempting to discontinue my service on November 11th, 2014..the day that I would be moving into my new place. I placed this call to cancel service on 10-10-2014…to let you know in advance that I would be moving on 11-1-14 to another location and that I would be unable to take the Dish service with me as they only allow cable there. Upon speaking to one of your representatives to cancel service she began threatening me that if I cancelled before 2-years that I would immediately be charged at least $400.00 early termination fee and that it would be taken out of my account immediately because they had my card on file. They were never given any authorization to use my card like this…I only paid my bill each month with it. When I tried to explain to them that I never signed any such agreement and that I was never told that there was a two-year contract for my service…(which I had bundled with a local telephone co.) When I tried to communicate with this person…I was transferred to “The Office of the President” LOL to another unkind woman…and was threatened some more. If they would have taken money out of my account I would have been overdrawn and had no money for the rest of the month. Well, at that point I realized that I had better get a grip on what was happening here and told them that I would wait and call them later before I cancelled. I immediately went to my bank and cancelled my card. I still have not cancelled only via e-mail yesterday…and am waiting for a response. I have been very concerned over this and have had much anxiety over this treatment…. and I am not at my expense….sending their receivers and remotes or anything else. It used to be that you could drop it off at a store or a dealer would pick it up…. I pray that others will heed this and maybe we need to get a class action suit over this ???

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Patricia Moore November 20, 2014 at 6:44 pm

How long and when will my blog be out of the moderation process? and why what is this moderation process….do you alter my blog? Will I hear from you soon??

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Michael November 21, 2014 at 11:10 am

every customer has a 2 year commitment in all honesty, I work for them and can tell u the best thing to do is lower your package to the extreme lowest and just finish the two years.

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Patricia Moore November 29, 2014 at 11:29 am

This is not true if you were only ordering a bundle from a local telephone company which included dish…. and not dealing with dish at all. that seems to be the problem… Frontier should not have offered me this bundle…. which included dish, internet and telephone …. and as for finishing the two years…. I can’t because I had to move because of health reasons…. I would have liked to continue the dish at my new home… but couldn’t what is it that is so hard to understand this concept…. I have received an e-mail from Dish that clearly stated that they were apologizing for the error and that I did not have an agreement fro two years…. and would be disconnecting my dish at my old location and sending me a way to return the two receivers and remotes. I can only guess that there are too many persons in the mix and therefore I keep getting e-mails from different people that don’t seem to know what is going on. I would be most blessed to have this resolved…. I am going to write a letter and include all correspondence and hopefully I will receive a good reply. This is definitely elder abuse as I am almost 77 years old.

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Th November 19, 2014 at 5:34 pm

We switched from Dish to DirectTV and even though I called them to remove the equipment from my roof, they billed me for three months becuase they stated ‘I never canceled my service.’ It took me about 10 hours of call to get them to agre that requesting they remove the equipment was the same as cancelling and thet finally credited my account. As for the equipment, the dish is still n my roof and they never sent boxes for me to return. their records state I would not need to return the LNB (a lens on the dish I believe) i but the entire time I was talking about all of the equipment.

Since they never sent boxes, I recycled the receiver and now they want me to pay $200. the customer service i received from them was horrible.

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Th November 19, 2014 at 5:53 pm

Forgot to mention that once they said I had to pay the $200 dollars fee ro non-returned equipment, I told them I would call their legal department. The person I spoke to then said “is there anything else i can do for you?” I said no and called their legal department. t cost them more than the $200 in time and phone calls (6-8 hours on a toll free line on their dime) than they were going to get from me.

So I call their legal team and spoke to a senior paralegal and she looked into this. I heard back from her today and they will waive the fee. So if you have major issues, call the Dish Legal team. I am now waiting for he email from them confirming I owe nothing.

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Brian Wood November 19, 2014 at 4:12 pm

Technically, I have had few problems with Dish TV, except of course, they keep
raising the monthly fee and, lately, dropping several Turner channels.

I have been receiving directly from Dish, offers to bundle my TV service with their
Internet service. However, when you call to inquire how you may receive this service,
you are told it is not available in your area. They run constant ads on TV, where
people in the middle of the Sahara Desert are delighted with their Dish Internet, but
where I live, in a 2 million population center, it’s not available? Perhaps I need to
move to the Sahara to get this service!
Anyhow, after reviewing the comments here, I will NOT be interested in getting
Dish internet and, in fact, am trying to find a new cable TV service! It is high time
that a class action suit be brought against these cable companies for fraud and
false advertising, in addition to breach of contract.

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E. H. November 17, 2014 at 4:42 pm

DISH Network is the worst!! I moved and due to my location I was unable to transfer my services. I agreed to pay the termination fee. I received an email stating that the money would be deducted from my account 11/20/2014, not on or around that date but ON 11/20/14. To my surprise on 11/16/14 DISH Network deducted money from my account and caused my account to be overdrawn, as I was not prepared to make the payment until 11/20/14. I tried calling to find out why they were in my account before the scheduled date and the common phrase was “there is nothing we can do.” I would NEVER recommend DISH Network to anyone. They are not customer friendly and they have access to your account and can withdraw money when they want to. DON’T USE DISH NETWORK!!!!! Especially when they have access to your account!

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Linda Brown November 16, 2014 at 7:38 pm

This lousy company ripped me off for $206,96 and then promised to refund this amount in two days and they LIED! I went into the hospital for 5 days learned I have BONE CANCER and might lose my leg and this company is now refusing to refund my money! I HAVE NO MONEY NOW TO LIVE ON FOR THE NEXT THREE WEEKS BUT YOU THINK THEY CARE? Look at all of the complaints on this page and they could a crap less if they took our last dollar like they did me! I talked to some moron in the “president’s office” who tells me they won’t refund the money and they use that sneaky tactic of theirs for billing a month in advance so they feel, AH HA, I have her card number so I now I can charge that amount and this was NOT authorized by me one bit and I have contacted the police as this is unauthorized charge in other words THEFT! IF I even keep this company, from now on, I will be sending a money order by mail and you can wait for it as you will never ever have my card number again! I contacted a local TV affiliate over this, the BBB, Consumer Affairs and I expect this money to be in my acct tomorrow and if you gave a crap you ripped off a senior citizen and a disabled woman, you COULD refund this money as now I don’t even know how I am going to EAT for the next three weeks but you don’t give one crap do you? And then we are paying for channels we know longer have and it is all about how YOU want more money from Turner as I called them and asked! “Want to Make Sure they see the complaints”? Like they care? 483 complaints on this site alone and many many others on other sites and used to be a company wanted to keep your business and would not ever rip a customer off like you did me and all these others, your take is this, there are more suckers out there that will sign up so why would you give a crap about a disabled woman? I WANT THIS MONEY BACK TOMORROW IN MY ACCT BY 2 PM AND I HAVE ALSO CONTACTED MY ATTY AND HE RARELY LOSES A CASE! I WILL HAUNT THIS COMPANY, I DON’T TAKE BEING RIPPED OFF LYING DOWN, i WILL GET MY MONEY ONE WAY OR THE OTHER YOU PEOPLE SUCK!

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jo November 14, 2014 at 9:47 pm

DISH — PLEASE ADD ‘CREATE’ TO YOUR LINEUP OF PROGRAMS. Home and Garden started out great, but you dropped some of its best programs, and others are same-o, same-o. We really want create!!!!! thank you. i’ll expect to see it soon, since i know you want to keep your customers happy.

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Bridget Fown November 14, 2014 at 7:19 pm

DISH Network
9601 S. Meridian Blvd
Englewood, CO 80112
(303) 723-1000
(855) 318-0572

Executives:
CEO:Joseph P. Claton
CFO: Robert E. Olson
COO: Bernard L. Han

Well I have been with Dish 2 years January 2015. I can can say my service has been pleasurable until around this past September.I began to experience varies minor issues id called in to trouble shoot, at this time I assumed my HD Reciever was experiencing difficutlies figured tech support issue a signal and bam back in service. I work for a cable company so more than fimilar with the processes that should take place.

Well while trouble shooting my HD Reciever the very nice technical support Representative advises I do not have HD equipment. This point I feel feel lied to as thats what I set my account up with to find not one of my two recievers are HD yet thats what I requested. Your lovely representative promised a credit for the reason I was Lied to on my install and had non HD recievers!. Nice gesture let the issue go.To find the credit was never applied so I call in to customer support to get this corrected I mean your representative promised this she repsents your company. Oh this got esculated to the Presidential Offices, finally apoligized to after 60 hours on my cell between being on hold, hung up on, advised just seeking a credit cause I didnt want to pay my bill. ( almost 2 year my bill has been paid monthly) your Presidentail Office Representive issues me the months credit. Well sort of as you do mot credit the recievers taxes and such, well ill deal with with it. This was October now she advised will take 24 hour to post to the account 48 to be visiable on my account online then. She said she coukd issue me the HD Recievers but will renew my Contrat! Now why would my contract renew if this is what was requested, I have 3 LED flatscreens why would I not want HD but im defiently not stupid its October my contract ends in January and my channels keep dropping! Well October 13,3014 I come to discover that I lost even more of my service well all of it. I call in to be advised I didnt not pay and I was a non pay disconnect! I advised the Representative that a credit was going to be applied per the “Presidental Offices” oh well yes a fifty some credit however you owe $300!! What how does my bill go from $78 minus a fifty some credit to a $300 balance?! The repsentative refused to explain this refused to connect me to someone who could and would not do anything but demand my payment method! So I disconnect the call totally pissed. I call back got a very nice gentle man mind you im in tears at this point explain everything from square one to the current issue of where this $300 balance came from. Well this representaive advise no my credit is there the balance is $29 so they disconnected me for $29. He apologized and we processed a payment and my services would be restored fully as I told him ive only been getting 5 -10 channels and my card keeps say it needs inserted. No problem take his advise , well no channels came up that night nor the rest of the month. Countless hour trouble shooting advised my wiring was bad needs replaced. Ok so I hire a company to replace my cable wiring. Still no channels I call back ill with having these issues and getting no where! Finally October 26 I reach my saviour technical support goddess who tells me the 3 codes are related to a faulty dish causing the problem and one faulty reciever. I advised I was told if they replace to recievers im then renewing my contract and a service call is $98 no matter if its on my end or Dish networks. Advised im not paying either she advised no they will replace the recieve and no service call fee and a tech will be at my home first thing November 2 & she would see to it I didnt get charged for the month of service. Oh my god this lady is a saint finally I get my service back fully!!
Tech arrived first call 7:30 ish November 2nd, my representative pulled through and the Tech in my home was great. Faulty reciever and part on the dish itself. Finally peace in my home service back kids happy but disappointed with no Cartoon Network. Thats fine I work for a cable company im more than informed with network contracts it will be adressed no complaints I know it takes time.
Well then I get home November 13 and im sitting with NO SERVICE!! I call in request a supervisor the Representative is a bit short but did deliver me to Matt BF1 who pretty much advised me I need to just pay my bill so I start to review my issues oh no he was going to listen I owe the amount pay up or do without attitude. I had to request him to look into my account I have a credit as I did not have any service in October untill November 2. Oh yes a credit was applied on October 13 pay your bills he tells me! Wow really? I requested to speak with the Presidential Office Matt BF1 tells me no! I request it 15 times before his rude snide self finally transferred me to Crystal in the Presidential Office, who advised no credit will be given and not her problem I stll need to pay the balance or services remain off! No after 160 hrs into dish since September on my cell phone and im being charged for the service I did not get Not even the Dish Self Help Dummy Channel all my main reciever would show was insert dish card and the other just had 3 error codes but im suppose to just shell out eighty some dollars and deal with it oh then advised im being charged the service call. NO at this point 160 hours of my time being treat ingnorantly by your staff and made to feel like im a cheap ass trying not to pay my bills when ive been with this company just shy of two years and no issue paying or my services till September and this id how you allow your staff to treat your company? No send me return boxes! Oh yes I get charged for those and $300 for early termination!
My staff that work under me do Not treat my customers in such a poor manner as your staff members anf if they did they would be in the unemployment line! I cant seem to get this resolved so ive issued a complaint to the Better Business Bureau and contacted several local news statiseveral local news stations as I cant seem to this resolved with Dish and im still with out services and I do believe a month of no service due to your faulty equipment voids my contract and I should NOT BE BULLIED TO PAY FOR SERVICES TH AS T WERE NOT AT ANY FAULT OF MY OWN BUT YOURS!

Looking Forward to see if I get a response or if I will have to contact legal assistance and seeing the mounding esculations and enormous amounts of similar complaints maybe a class action suite should be presued!

Sincerely a “Valued Customer”,
Bridget Fown

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Bonita Hill November 14, 2014 at 6:50 pm

I have contacted dish on several occasions for the past year and have been told lies about billing. When I contact customer service and request to speak to a manager I am told that I cannot. I am getting representatives who refuse to let me speak to anyone higher without telling what the issue is. I have been calling constantly and at this point I am sick of the runaround and sick of repeating my story. The customer service I have gotten sucks to where I have requested first and last names on the last two conversations and employee ID numbers. I was told that whether what they are doing is unlawful does not matter, I will have to get a legal team for their legal department to get involved because they are falling business rules.

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Marletta Fomby November 10, 2014 at 4:31 pm

This is my second step before BBB. This is addressed to:
CEO: Joseph P. Clayton CPA
CFO: Robert E. Olson
COO: Bernard L. Han
I would like you to go back into the records of my account and see and hear my conversations with who you have representing your company. I want to say you all flock together but I’ll know that in our later conversation. Don’t ask your Reps anything, nor me, just listen and read my bills, and than I would like you 3 to question us, after you make the Godly decision. Your company makes me physically Ill when I realize I have to deal with them. I am so upset and please note, that being upset comes in stages. And now we’re at exit stage left, I’m tried of being bullied by this company. It does not matter to me who exits, there are other’s company’s out here, just as well as more battered customers that you can keep abusing, I’m done with the bulling it ends now. Giving this company a chance, so that I can think in a level arena of thinking. Because right now I am highly upset, disappointed, and there is no more room for abuse.

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Bridget Fown November 14, 2014 at 7:21 pm

Oh they dont keep records of your account. Ive been advised this by several representatives and even requested a copy of my accounts notations which by law they should have and produce them but no!

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debbie nargi whyte November 10, 2014 at 11:30 am

I recently got dish on October 28 10 days ago I called to cancel well I’m stuck with something I don’t want because they will charge me $480 to cancel I can’t even afford other high priceses if any one needs TV or internet service call art much better priceses I’m not really stuck I’m getting to the bottom of this with they CEO Joe clayton

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Joel November 5, 2014 at 12:58 pm

Add me to the list of disappointed and disgusted subscribers of Dish. The CEO ‘s position on the Turner Network channels could not be more wrong. CNN, HLN and TCM are three incredibly valuable assets in the lineup of Dish channels. Dish and it’s corporate demagogues should be thinking of the public they serve and not just the bottom line. WE WANT THE TURNER CHANNELS BACK!

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Susan Sauter November 4, 2014 at 10:56 am

I want it known that I think it is BS that I have to pay to return your equipment! You dropped it off for free, I think you should pick it up for free, especially since you are sending out a tech. to get the receiver out of the dish itself; why not pick up the rest with it!? And $17 a box!!
The fact that I would have to pay should have been disclosed when I signed up!!!
Never again Dish Network and I will spread the word!
This is BS!

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Marletta Fomby November 10, 2014 at 4:37 pm

I meant that last comment for this post. I typed that I wish I found this page before giving this company my loyalty, and that I completely understand you!

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Dorothy Cerasi October 30, 2014 at 8:02 pm

I’m so upset with dish my husband is dying of cancer I’M signed up for 12 months of dish which was up Sept 26th when I called to stop the service I was informed that they use a bate and switch the contract is for two years I’m out of work do to my husband
Being sick and they won’t let me out of a contract that I believed to be a year not two the most uncaring people I have every dealt with SAID IF I WAS DYING THEY COULD HELP ME BUT SINCE THEORY CONTRACT IS IN MY NAME THEORY IS NOTHING THEO CAN DO PLEASE DOT USE DISH Thank you

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Janis Tiffin Hemmings October 28, 2014 at 3:38 pm

Dish Network has a lengthy history of carriage disputes. As a Dish Network customer for nine years, we’re sick of it. Now TCM and CNN have been dropped by Dish. Really Dish? This is outrageous and ridiculous! So the contract with Dish has expired and Turner wants more money for it’s excellent programming. So pay up Dish. This contract dispute should never have reached the stage where channels have been dropped from my Dish programming. One would expect Dish to understand and budget for increased programming costs when renegotiating expired contracts. Or if Dish’s profit margins are so slim as to not allow for increased payments for quality programming like CNN and TCM then at least allow me the option of paying extra for TCM and CNN, JUST DON’T ABRUPTLY DROP MY FAVORITE CHANNELS!

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Rick October 25, 2014 at 11:31 pm

my friend got Dish Network about a month ago and it’s the worst job that I’ve ever seen of insulation look like a two year old actually did it. its obvious to me that they do not have to be qualified contractors to do installation.. just drill a hole and put the cable in wherever you want to, who cares how ugly it is to look at.

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Marie Ortiz October 22, 2014 at 2:17 pm

I am so sick of Dish taking channels away but the price doesnt go done how is this fair?!?!?!?! When we first had gotten Dish we had both Lifetime and Lifetime Movie channelswell they took away LMN with some stupid excuse. Now there are 3 more channelsoff channels 200,202 and 143. In the past there were several others!!!! Oh there are plenty of channels but alot are channels with infro ones selling things who the heck wants them?!?!?! I WANT ALL MY CHANNELS BACK!!!!!! SO VERY SICK OF DISH DOING THIS!!!! I hope everyone reads this and sends emails so we dont lose more!!!! I want to see if Dish even reads these and will reply!!!

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Brian Wood November 19, 2014 at 4:01 pm

DISH, like all the cable companies, have a monopoly and just don’t care. You sign a contract for specific channels, but they drop channels all the time. In the REAL world
this is called FRAUD. You can’t go and buy a Mercedes and the dealer gives you a
Toyota instead! If channels change, then there should be a decrease in the monthly fee! I am not one for more government regulation, but it seems that the cable industry
is inviting just that. Then they complain about ‘over-regulation’ – you can’t win!

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stacey reeves October 16, 2014 at 11:55 pm

I have a past with dish network, which is not good. I had a dish network system installed on 15 Oct 2014 and the next day 16 Oct 2014, 2 of the systems don’t work, to include my external hard drive which I paid $105.00 for. I called dish network 4 times and one of their managers said we had a bad connection to call him back, which I did 3 times no answer. Ph # 866-240-2347 ext. 80017, thank you Felippe for not answering your phone. Great service let me tell you. DO NOT DO BUSINESS WITH THIS COMPANY. TERRIBLE SERVICE. I will call the BBB IN THE MORNING. Military members beware.

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William Watson October 16, 2014 at 4:51 pm

I agreed to purchase both TV service and Internet service from DISH. After several attempts, I actually got a technician to my home to install both services. TV was hooked up, 1 TV worked, the 2nd did not. Different Tech came out got the 2nd TV going. Neither knew anything about internet service. I called the DISH office and got a different Tech to come out and install the Internet service. Worked all day and failed to get it operational. Said he tried I everything he knew and could not get it operational. I called the DISH office and after several long conversations they said I would have to get internet service somewhere else that they couldn’t provide it. Received my bill from DISH and it indicated that I owed $99 for Internet installation. I called DISH and argued with several layers of people to get this service charge removed. Finally got them to agree to removing the fee. I asked to receive a paper bill indicating the reversal of charges. When I received it I paid it electronically through my bank. They cut off my services even though the bank has paid from my account but has not been received in their system. I argued with a Customer Service rep and her supervisor regarding this subject indicating that sending an incorrect bill charging for services never received was the root cause of this problem. Extremely poor customer service at all levels I have dealt with. Do not use DISH network if there is any other option available to you.

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Jackie Wright October 15, 2014 at 3:10 pm

RE: My Acct
I changed to DISH TV about 1 year ago and at that time was bundled internet with Frontier. About 4 months ago, I unbundled with Frontier and bundled with DISH NET. Going with DISH was THE BIGGEST mistake!!! When the DISH TV was installed, I had to have the Technician out a couple of time because I did not have the correct receiver for what I wanted to be able to watch, i.e. ON DEMAND or even Pay Per View after I had told the person I put the order in with for the service that this is what I wanted to be able to do…get HBO, On Demand and Pay Per View.

About 4 months ago, in June, I decided to unbundle with Frontier internet and to have both internet and TV through DISH. Another MISTAKE!!! I was not told up front everything I needed to know that was included and NOT included in this internet service. I began having trouble right away with not getting an internet connection and having to reboot the Modem every 2-3 days. I was told when I called DISH and talked to an internet tech there that was normal and he had to do it all the time! This is NOT normal! You should not have to keep rebooting every 2-3 days with ANY Service!!!! After having the “system light go out an not come back on even after rebooting, Dish sent a Tech to the house to check out the problem. He (he is now the Manager of the Local Dish office) found that the connectors were loose at the Dish and at the Modem(I had been checking the connection at the Modem to make sure it was tight…and it was not each time), he was afraid that water may have gotten in to the cable, so he replaced the connectors. When making sure things were working properly before he left, he told me that if I have anymore problems that I should call and they would send him back out to change the Modem since that would be the next thing to change. I asked him why he didn’t just do it then and his reply was that DISH had to authorize him to install the new Modem and they hadn’t authorized that. So just the next week or so, I had more of the same problems…couldn’t get an internet connection. I once again called DISH and was told that my computer was running slow (it took over 1/2 hour to down load a picture) because we had gone over our Gigabit limit!!! WHAT????!!!! This was the very 1st I had hear of any limit to Gigabits and have NEVER had a Gigabit limit on any other service I have ever had!! And I’ve had several!! After making yet another call to DISH, I finally got someone who told me that the signal at the DISH was good and going to the Modem but was not continuing to the Computer for the connection. I had all that figured out myself long before this, but couldn’t convince the techs that I talked to one the phone!! I guess they must think because I’m a woman, I’m not smart enough to know anything about computers……I’ve worked with computers for years and know what they are capable of! Plus the fact that I have a son who was a technician for Mediacom and a nephew who is the head of Supreme Radio office here in Illinois and have set up all the 911 systems….the man knows computers inside and out!!!! I do have the advantage of their input on anything to do with computers, so I am not stupid and I DO have common sense and logic which is needed to figure out most computer problems like I was having!!! Anyway, the last tech that I talked to about the Modem sent out another tech to install a new Modem and, SO FAR, that has fixed the problem.

The internet problem is not the only problem, however! When I received my 1st bill from DISH, I noticed the DUE date had changed, of which I was NEVER notified! I am on Social Security and get my check on the 3rd of the month. The DUE date was changed to the 15th….the 1st bill was dated to be paid by the 15th of that month instead of the 28th of the next month. I received that 1st bill after I had already paid them the initial bill and final bill to Frontier so I no longer had funds to pay the 1st regular bill. I know that this seems confusing but when DISH looked at my account when I called them and explained the situation, they understood my situation and that I did not want to have to pay the $7 late fee, so they told me that they would wave the late fee. The next bill I got, I again called and told them the situation and they told me that they could NOT change the due date until after the 2nd billing period and I should call in and they would change it at that time. Ok….so I did just that and was told that I could not change the due date until I had a ZERO BALANCE….so now I have gotten 3 different stories!!! I have called each month to tell them the situation and NOW they tell me that they CANNOT change the due date because it is internet!!! WHAT??????!!!!!!!! I know that all it takes is an entry into a computer to change a due date….IF THEY WANT TO and to help a customer out!!!! Obviously this is not their goal to help…or keep their customers!!

Since changing from Frontier internet to DISH NET, we have incurred more problems with our TV. WE COULD NOT ACCESS PAY PER VIEW OR ON DEMAND!!! When I called to see what the problem was the 1st time, we were told we needed a “Router” for our computer…so we got one and installed it! Still had problems accessing and so we returned the router in exchange for a new one, thinking it made have been a bad router.
Yesterday, October 13, 2014, I again called DISH to tell them we cannot access On Demand or Pay Per View. The technician I got helped me to go through the Menu and find that we had NO internet connection! We went through all the steps and got the TV connected to the INTERNET to be able to pull up HBO ON DEMAND. The trouble did not stop here, however! It would NOT pull up the list of episodes to select from so the fellow and his supervisor said to wait for 30 minutes and try it again because it may take that long for the information to come up on a reboot. Okay, and the tech tagged my phone number so that in 30 minutes or so, I could call back and get him because he knew the situation. OK…we are on the way to progress and ultimately success…..NOT!!! I waited about 45 minutes and the same thing….no list to select from!! I called DISH and got sent to another tech because the one I had talked to was busy with another customer…Fine! The next tech I spoke to proceeded to tell me that it was an issue that was being sent to the Engineers and was not fixable then! WHAT????!!!!!! He transferred me to yet another tech who informed me that we may not be able to pull that list up because we may have gone over our Gigabit limit! WHAT???!!!! Should not have used 20 Gigabits or even 10 GB for no more than we do!!! I was then told that they don’t recommend “streaming” videos because it uses Gigabits!!! Pay-Per-View and On Demand go through the Internet and uses up Gigabits!!! Never had that trouble with any other providers with Gigabit limits or with On Demand going through the internet!!! I promptly told the tech that obviously if this is the case that DISH needs to definitely upgrade their entire system!!! Even people I know that have DIRECT TV haven’t had that problem!!!

I am cancelling the HBO, STARS AND ON DEMAND AND PAY PER VIEW TODAY!!! CAN’T USE IT …..AIN’T PAYING FOR IT!!!

I AM CERTAINLY NOT RECOMMENDING DISH TO ANYONE EVER!!!! EVEN IF I HAVE TO PAY MORE, I WILL GO BACK TO ANOTHER MORE RELIABLE SERVICE….MEDIACOM!! I AM NOW SORRY I LEFT THEM IN THE 1ST PLACE!! AT LEAST YOU CAN GET THE SAME STRAIGHT ANSWER FROM THEM AND THEY TELL YOU UP FRONT WHAT YOU NEED TO KNOW ABOUT THE SERVICE….NOT TO MENTION EVERY TIME IT RAINS THE TV AND INTERNET DO NOT GO OUT LIKE IT DOES WITH DISH!!!!

I just got off the phone with DISH and ONCE AGAIN, I got a different story and got treated as if I’m an idiot and have not clue!!! I called to drop HBO, STARS AND HAVE THE PAY PER VIEW AND ON DEMAND DROPPED!! I was told that I didn’t get charge for PPV unless I ordered something…..WELL DUH!!! I AM NOT STUPID!! I had to tell this woman 3 times to drop this from my bill!! She insisted that she connect me with the Accounts Services to “see what they could do to “help” me”…..I told her 4 times NO!!

This is not the only problem I have had with DISH. Everytime I talk to them about the bill, I get different figures that it is supposed to be!! The last I knew it was supposed to be around $150, when I called in and the amount due on the automated system says $130.86! Then this woman today told me that by dropping HBO, Stars, etc. it would bring my bill down to $181.00!!! My bill has not or will not ever be $181!!

I will be dropping DISH even though the contract is not up!!! AND I WILL NOT BE PAYING ANY CANCELLATION FEES….ESPECIALLY AFTER ALL THE CONTRADICTORY INFORMATION ABOUT MY BILL, LET ALONE THE DISASTROUS SERVICE, OTHER CONFLICTING INFORMATION…AND NOT BEING TOLD UP FRONT ALL THE OTHER INFORMATION I SHOULD HAVE BEEN TOLD WHEN I TOOK OUT THIS CRAPPY SERVICE, e.i. the internet gigabit limits, the On Demand and Pay Per View using up the internet gigabits!!!

I do have one good thing to say about a very nice man who is a technician for Dish….he did tag my phone “on shore” so that when I call in, I GET A FLUENT ENGLISH SPEAKING AMERICAN!! To that man, I Thank you!!! He told me that was his job and I was sure to let him know that I GREATLY APPRECIATED that simple gesture!! It’s bad enough that you call in and have to “Press 1 for ENGLISH” and STILL get a FOREIGNER who not only CANNOT speak English but CANNOT understand what you are trying to tell them, let alone you trying to understand anything they say and all the while they are reading from a paper that is supplied to them by the company to tell the customer what their problem is…..even if it isn’t that problem!!! THEN you can’t even get straight answers from DISH when you call in nor get the full story when you take out their so-called service!!!

Isn’t it amazing….About 10 minutes ago at 2:40 pm, my Husband turned on the Guide on our DISH TV and found that they had already, by a stoke of a computer key, taken HBO OFF our lineup……..I called them at 12:25pm today to drop HBO and they have it deleted from our line up already! BUT…they can’t make a computer key stroke to change a DUE DATE on a bill!!!

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Jerry October 13, 2014 at 9:58 am

I AM SO SICK OF THIS COMPANY THEY DO NOTHING BUT LIE AND SCREW PEOPLE OVER. I HAD HAD DISH FOR ABOUT 7 YEARS. EVERY SINGLE MONTH I HAD TO CALL IN TO CHANGE MY BILL BECAUSE IT WAS WRONG. I MOVED FROM COLORADO TO MISSOURI AND STILL HAD THAT PROBLEM. I HAD TO MOVE TO TEXAS AND ASK IF THEY WOULD PUT IT ON HOLD DUE TO ME NOT MOVING FOR A MONTH. THEY TOLD ME THAT THEY COULD NOT HOLD IT THAT LONG. I SAID WELL I WILL HAVE TO CUT IT OFF. AFTER I MOVED I GOT CALL AFTER CALL FROM THIS COMPANY SAYING I OWED FOR EQUIPMENT AND I SAID NO IT WASN’T MY FAULT THEY COULD’NT FIND IT. AT THAT TIME THEY SAID THEY WOULD WAFER THAT, NOW THEY ARE CHARGING ME FOR EARLY TERMINATION FEES. THEY TOOK IT OUT OF MY BANK ACCOUNT. I CALL AND THEY ARE TELLING ME THAT THEY CAN’T GIVE ME MY MONEY BACK. I AM DISABLED AND LIVE ON DISABILITY. THEY CHARGED ME 367.50. I WILL BE PUT OUT OF MY PLACE TO LIVE DUE TO THIS. I AM GOING TO GET AN ATTORNEY THAT WILL TAKE THIS CASE FOR PRO-BONO AND THEY WILL GIVE ME MY MONEY AND FREE SERVICE BEFORE I’M FINISHED. ANYONE THAT WANTS TO JOIN ME THAT HAS EVER HAD ANY TROUBLE WISH DISH IN ANY STATE SEND ME AN EMAIL AT jjbergstrXXXX@gmail.com THIS IS GOING TO HAPPEN SOON. DISH IF YOU ARE READING THIS, AND YOU PROBABLY ARE NOT BECAUSE IT IS BAD, I HOPE YOU ARE PROUD OF YOURSELF FOR SCREWING A DISABLED PERSON OUT OF THEIR MONEY.

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Jim October 9, 2014 at 12:01 pm

I got their service based on their advertisements. Started with the 10gb PKG AND ALL WENT WELL FOR FIRST FEW MONTHS….THEN STARTED “RUNNING” OUT OF SERVICE. Mind you, we were told you can’t listen to music, play games, or watch movies with their service! So, I called, and they said I was out of Gigs and needed to buy more….this occurred for a couple months til I couldn’t stand it anymore and succumbed to their insistence of “going up to the next pkg!” Well, all went well for first few months, I think 3. Then, the nightmare started over again, and now they are saying we need to BUY more Gigs! SOMEONE NEEDS TO INVESTIGATE THEM FOR FRAUD! I was in sales ALL my life, but finally got out because I couldn’t work for THIEVES ANYMORE. Sales in the US today is nothing but CORPORATIONS STEALING FROM AMERICANS, AND WE CAN’T DO ANYTHING ABOUT IT! INVESTIGATE THESE SOBS!~ Please write a review if you are going thru the same challenges!

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Leah White November 25, 2014 at 11:11 am

What they aren’t telling you is, when you buy 10 gbs, you can only use 5gigs from 8:00am until 1:59am. The other 5 can only be used between 2am and 8:00am! I was never told that before I ordered internet from Dish. Can’t cancel without paying $250 early termination fee. I am a Disabled American Veteran. I can not afford to pay early termination fees. Plus the internet doesn’t even cover my whole house, and I live in a single wide mobile home! The router is right on the other side of 2pieces if paneling, but apparently the signal can’t go through thin pieces of wood!

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Charles and Jessica Monroe October 8, 2014 at 1:19 pm

we are new customers to DISH Network when the installer came out she broke my HDMI port on my 50 inch television claims department admits that she did it now they keep putting me off on having it fixed saying that they’re trying to find a repairman most unprofessional company I have ever dealt with I would never recommend anybody to go dish its been over a week and my television is still broke

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Sandra Farley October 7, 2014 at 10:43 am

We keep getting harassment over equipment that was not returned. we’re had a TOTAL HOUSE LOSS FIRE! nothing to return. We have already paid for the new equipment. What more do you want. stop the calls and emails.

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Mirella October 22, 2014 at 10:42 pm

Satellite television provider: File a complaint concerning satellite television issues with the Federal Communications Commission (FCC). File your complaint online or by phone or mail at:

Phone: 1-888-CALL-FCC (1-888-225-5322)
TTY: 1-888-TELL-FCC (1-888-835-5322)
Fax: 1-866-418-0232
Federal Communications Commission
Consumer and Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street SW
Washington DC 20554
If you are not satisfied with your cable or satellite rates, look for alternative services that may be available in your area.

***Dish Network has reached an agreement with 46 states’ attorneys general to pay nearly $6 million plus restitution to settle allegations of deceptive consumer marketing and a lack of disclosure about costs and service limitations.The states came after Dish after thousands of consumer complaints were lodged.

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Parthina November 5, 2014 at 12:33 am

Oh I can believe all the problems with which these consumers have had. A very nice gentleman I have known for 50 of my 53 years on earth just had a house fire. He is in his early 70’s fighting cancer and had just hooked up with Dish about a month ago. He calls to cancel the service and they want $400. Really? What has America become when the Corporations rape the consumer so much they cringe at the mere mention of it’s name. It is really sad that I know of many people who move or just leave a bill for a couple years and are just ask for a deposit and they drop the dues which the person had from years past, to get their claws in them again! I am just shaking my head as I read these problems and Thank God I do not have a television, television provider and no intention of getting either. Just not worth the upset.

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Leah White November 25, 2014 at 11:55 am

How do you find out which states we’re in on this? I’d like to have a piece of that pie! These people are not customer friendly. Yesterday I asked for user guide replacement. ( my grandson 2 1/2 years old ripped the one I had into confetti). I was told that it was too complicated for their customers to setup their own remotes to interface with the peripherals. Now, call me crazy, but since I had already done it twice before, I think I’m intelligent enough to do it again? I just needed the brand codes from the user guide. Again I was over-talked, and was told it was just too complicated for the general public. I asked and was connected with a different supervisor 6 times. I finally asked if the codes were now a government secret? If so I presently hold a TOP SECRET SECURITY CLEARANCE! I was then told that I was not going to get the user guide without having a technician come to my home to do it for me, because again, it’s too complicated for customers to do it themselves. Are you kidding me? I worked on and built weapons systems for the Naval aircraft as a Petty Officer at TOP GUN! STATIONED AT NAS MIRAMAR, but I’m too stupid to configure my own remotes??? Really??? And I dare you to try to talk to an English speaking American on the weekends. Every single time I’m connected to someone in the Philippines.(I asked where they were). I could not understand them, and They couldn’t understand me. When I asked to be connected to someone in the US, I was told that wasn’t going to happen then he actually had the gall to call me a “STUPID BITCH”! After which he hung up on me! I called back again, got the same call center in the Philippines, but different rep. When they got my name, without even bothering to put me on hold, said “it’s the Stupid Bitch Again”. And THEY HUNG UP ON ME AGAIN! I waited until Monday, called again to lodge another complaint about the center in the Philippines… They had the audacity to tell me I was mistaken, that I was NOT just called a STUPID BITCH twice the day before!!!!! I WILL BE TERMINATING ALL SERVICES FROM THIS COMPANY AT THE END OF MY CONTRACT( I can’t afford to pay early termination fees, as I am a Disabled American Veteran, on a small income). I really doubt that they care if people take their business elsewhere… At least they don’t care if I do… But I won’t until after I spread the word through the VFW, DAV, AMVETS, AND THE AMERICAN LEGION, so that ALL VETERANS and their FAMILIES know how this company treats Veterans and the Elderly people who come to them in faith and hope for good service. Did I mention that I hve been a customer for almost 20 years? They weren’t like this until the last few years, at least to me.

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Emmarie October 5, 2014 at 2:23 am

I have had the WORST experience with Dish Network and their LACK of customer service! I have currently had Dish for a little over two years.and I have never been disrespected as I was today ! Firstly, I made a payment to Dish for 82.51 on Sep 21, 2014. I didn’t have service prior to that for about a month because I pay in advance. On Oct 2 a warning message appeared on my screen that said, “Your services will be disconnected in 48 hours.” I immediately called Dish and the Rep viewed my account and noticed I paid on the 21st he then told me to press “ok” so that the system could recognize the payment and the message wouldn’t apear. However two days later on October 4th my service was cancelled. When.I called Dish the 1st representative wasnt rude, however unaware of how to help me with my services. She insisted that she couldnt help and that she would transfer me to her supervisor. When her supervisor answered the call he presented himself as Dusty. As I explained my situation to Dusty he was VERY defensive! His Tone, attitude, and professionalism was horrific! He began to over talk me and i let him continue. He went on to explain that my bill generates on the 19th.and due on the 2nd. I explained to him that I have a “Pay in advance” account and very rarely pay at the beginning of the month. As I said that, Dusty exclaimed, ” YOU barely ever pay!” This BLEW my mind amd I went quiet. He then said “Not trying to be rude.” I them stopped him by saying “May I speak with a different supervisor? ” He then went on to say there was no other supervisor available. I then asked for his director or SOMEONE other than him who was RUDE and UNPROFESSIONAL! He went on to say he was the ONLY one available! Long story short, I paid 82.51 for two weeks of service. It was suppose to be a month service on the 21st, being told I would have service until the following 21st. I was disconnected two weeks after on the 4th and treated like my services and money wasn’t important. I eventually called back and asked to just cancel my services and refund me the difference of the amount I paid ! They wanted to give me a credit but in order to restart my service they wanted my to pay 45.87. ( the prorated amount i should have been charged up front since i didn’t have service until Sep 21st until October 2nd) ! This has been a headache and a horrible experience and i would NEVER recommend Dish Network! Customer experience is HORRIBLE especially coming from a “supervisor.”
Dusty was a nightmare and Dish is A RIP OFF

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elliott norris October 3, 2014 at 4:00 pm

I had dish installed 3 months ago. it was not working properly. a tech came over and fixed the problem.

when he left, I had no dial tone on one of my fones. another tech came. he said he could not fix the problem, as he knew nothing about fones.

another tech came over last nite. when he left, 3 fones were not working. I called their cust. service. I was on hold for 15 min. the lady finally said, you do not have our fone service. I cannot help you. I tolod her that dish broke my fone service and I want them to fix it. then she hung up.

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Edward W. October 2, 2014 at 8:36 pm

I thought Dish was the best but I see you all are like Direct,Comcast but it’s the same.Now my bill was 43.92,and I upgraded from the 200,package to the 300.How can my bill go from 53.00 to 74.00 with the up grade. Before I upgraded I asked the Sales Rep how much would it be before I upgraded and he told me it would be 53.00 I get a bill for 74.00 When I questioned about it I was told next month it will 53.00.I saw the Boss on undercover Boss and I thought he was so for real. Another thing say you get a 200, channel package you got 30 cd channels about 15 movie channels and 2 channels every channel you turn on. You must buy a new package for one or two channels that Comcast offer with their basic channels.I see the comparing to Direct TV how you save with Dish Yeha you save one way and pay double for something else.I think some should be done.You can’t keep ripping people off.I wiil take this to my Congressman and further if I need to.

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susan September 30, 2014 at 11:19 pm

Angry & Incredulous. We contracted with DISH after a lengthy inquiry on our part because our local internet provider could not provide a good signal with any consistency, which we reported to Dish before buying- we are out in the country in Northern Nevada. We queried the sales rep to be sure they have a good signal and that we would not continue to have daily lapses in service, a signal so weak we could not use Skype for business calls, and virtually no service after 7PM. He assured us it was a great signal and sold us the works.
After weeks of the very same issues that we’d been having with the 1st provider – many hours of phone calls, 15 minute hold times and “supervisors” we were finally told that, NO, DISH was not providing a good, strong or reliable signal, Yes, DISH is sorry, and incredibly, (DISH) was not even providing the signal! They were contracting with our PREVIOUS provider whom we dropped because the signal was so weak! Which we explained in great detail to the sales guy!!!
We finally gave up, telling DISH we would not continue paying for a service/internet service that DISH ADMITS they do not, are not and CANNOT provide in our area. We were asked to return the equipment and assured that our “early termination fee” would be waived.
Today (months later) we got the bill for the “Early Termination” fee. We called and explained the above and were told we had a “Contract” – Duh. It says SERVICE IS PROVIDED in exchange for payment!!! 30 minutes later, 15 on hold, we were told our only recourse was small claims court.
Really DISH? You acknowledge we paid for months of NO service- told us you would NOT charge early termination since you have weak/no service here, but now you”d like us to pay for the privilege of not paying for 20 more months of NO service?
Sorry, that is NOT going to happen.
Shameful business practices and horrible customer service. I’d like to be paid for the hours of wasted phone calls and inconsiderate hold times.
No business should be allowed to treat the public in this way. Do you guys read your own reviews? Hulu/Netflix looks better every day.

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Gina September 30, 2014 at 8:50 am

I am sadden so many people have had such a horrible experience with Dish. I however have never had any major issues and rather enjoy the service. I have been with Dish now 9 years and have moved it about 5 times one of them being from another town to where I am now. I have always had great customer service and the Techs have always been nice and really fast at getting my service up. I want to Thank you Dish for providing family programming my family loves and enjoys.

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Lisa September 29, 2014 at 6:41 am

Received an offer for HINDI TV – based, I assume on my last name “MOHAN” – not Indian, but Irish. Let me know when you have Celtic TV. Just saying….

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marianne September 28, 2014 at 7:22 pm

I will be writing the federal attorney general office and federal trade commission and all my elected officials on this matter.

I am asking for the resignation of those involved and prosecution of all involved.

I do not authorize and never did authorize, nor do I continue to authorize Dish network to use my name and social security number for the account of ….. Remove my name and social security number from this account immediately.

I have asked for over one plus years to have my name removed from this account so I am not responsible for this account. Please see all documentation including emails, post to Dish network. Without fail Dish refused to honor my request and continued to use my name and social security number without verbal, written or otherwise my consent.

Dish tells me the only solution is to turn in the Ipad and equipment that I never had, never signed for to an address that I never lived at. Why am I being held responsible for another person account? This isn’t even legal.

To this date I asked for and to this date have never received the documentation that states otherwise. Dish employee Christina refuses to speak to me regarding this matter.

Then another Dish corporate employee calls me and goes on hearsay without find out the facts. Hearsay is not evidence and again this isn’t legal to go on

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marianne September 28, 2014 at 5:50 pm

I called, emailed, posted on dish blogs telling Dish to remove my name and social security number from my daughter account numerous times in 2013. I even received my $600.00 back from dish when they illegally taken from my checking account.

So with dish knowing all that including knowing I did not give my consent to let my daughter originally to use my social security number I choose not to deal with a dishonest company.

The choice is yours to make things right and Dish chooses not too. Why all the times in 2013 when I called, emailed and blogged why did no one listen to me and have my name removed from my daughters account. But yet continue to fraudulently use my name and social security number.

I will not be blackmailed or snow balled by corporate office dish network, who would rather be dishonest, bottom line dish doesn’t need my business and there are other companies who will take my money. It is that simple.

So, goodby dish network, send me the mailing box, this is the official letter to close out my account immediately effective Monday, September 29, 2014

Why did dish refuse to send the paperwork on the supposed investigation. Because they never did one and it is easier to do nothing than do the right thing including Christiana talking to me on the phone.

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Andrew McDowell September 26, 2014 at 2:27 am

Warning!!!!!please if anyone is considering DISH NETWORK please don’t you will thank me later. They are completely liars I’ve been on the the phone with them for over 5 hour getting the run around no one does what they say they going to do. They even gave me fake customer ID numbers wtf. This is a pos company I wish I would had read the reviews before I signed

DO NOT SIGN WITH DISH NETWORK YOU WILL REGRET IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Star L. Piskuran September 30, 2014 at 11:04 am

They apparently don’t read reviews on their own web site…. I am warning others as well. Post to all social media , continue to warn others…

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Star L. Piskuran September 25, 2014 at 8:13 am

I was going to write a review, which was not going to be favorable… yet I see NO ONE is happy with DISH! How embarrassing for them to only have horrible reviews! Apparently they don’t concern themselves with these, nor do they try to adjust the way they do business. In today’s world with competing companies, how odd that they think they are the only company to provide service to consumers. Who wants to deal with a foreign person on the other end of the phone you can barely understand? Who wants to only get a deal and fair pricing when you cancel your service? Who wants to take their time to package their product, drive it to a UPS location and then get charged 17.00 dollars for the return label, and a 30.00 charge for canceling their services??!!! I have and will continue to post on social media about the customer service at DISH, not to mention the actual service of having the wind blow or a drizzle of rain shutting your TV off! I have nothing positive to say about DISH, and I will make sure I inform others regarding my experience, which according to their own corporate website is the normal way of conducting business. I am also reporting them to the Better Business Bureau, just because they are a larger company doesn’t mean they are above being investigated. DISH, YOUR CEO SHOULD BE RELIEVED OF HIS DUTIES.

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LEESA EDWARDS September 21, 2014 at 6:35 pm

I am disappointed with the way my television’s picture is being shown when you watch it, the pixels leave a great deal to be desired if you get to see them amongst the continued complete loss of signal messages flashing over the screen. This has been going on the whole time i enrolled for a second twenty-four month term. I only have two months and two weeks before my contract is fulfilled so they don’t try and put it on my credit. When the tech checked it out today, she wanted to send someone out to do what can be from their end with guided direction. Told me i have to sign up for something for six more months. I have been paying for the use of three tvs when i can only watch two; They want you to sign up for six more months of service and i haven’t even gotten to enjoy the two years i paid for previously? Truly, i wish the CEO and the two under him had to watch their tv in the same condition as mine. “I WILL NOT BE RENEWING MY SERVICE WITH THIS ENTITY AGAIN!!!”

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Robert September 18, 2014 at 12:11 pm

This company claims to have better service than direct tv or anyone on the market!!!! What a load of B.S. This company’s customer service is on a scale of 1-10 in the negatives on all counts. People yelling at my wife telling her that life is just hard sometimes and they don’t care that our service wasn’t working and then hung up on her. It gets better she calls back and gets a supposed office of the president person, what a LOAD OF CRAP that was too!! He told my wife there is no way anybody in this company would hang up on you and that she needed to check her phone for a possible problem. She then told him my point is already proven with that statement you just made, his response. “Oh well such is life!” We then decided to cancel our service which would result in a 79 dollar charge. I asked the gentlemen if i need to pay if over the phone right now. He said NO, we will send you a bill that should be there in the next to weeks. This was over a month ago. We just received the bill yesterday and this morning i got 10 phone calls from a collection agency for dish and then i called dish to figure it out and they told me that anytime someone cancels you have 30 days to pay it before it goes into collections. Hmmmmm didn’t get a bill until after the 30 days and by the way it was dated for the day after i canceled. Terrible customer service, YOUR CUSTOMER SERVICE IS TERRIBLE, and don’t even get me started on the terrible product as well. They cut 5 channels out of my package and what do i get for it in return a $95 increase on my bill. Tell me how that makes sense, i loss channels and my bill goes up???? Shouldn’t that be the opposite. I promise you this, you have lost me as a customer and you guys are advertising share Dish with you friends. NOT A CHANCE all my friends and family are going to hear is how TERRIBLE,LYING,CHEATING,BASTARDS that this company is. I’m a COO for a big company i know how this kind of stuff works. I would be embarrassed and ashamed to be and executive manager for this company. Do your marketing homework and read the complaints on this website! You should be ashamed!!!!!!!

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Barbara Kelley September 17, 2014 at 8:08 am

Dish Network has got to be the laziest company. I have tried for 2 months to return their equipment and have never received the boxes that Dish said they shipped out on July 17 2014. I have e-mailed them numerous times with my account number and my address but they have never sent me the boxes Dish has just added the cost of the equipment to my credit. I will never use this company again.

Barbara Kelley
Bethel Island, Ca.

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Ken September 20, 2014 at 4:26 pm

Barbara Kelley – Go start posting all over their Facebook page. After almost a month of screwing around they finally sent the boxes after I did that. Of course now I am fighting them for the $17 shipping label charge that they charged me even though 3 times I was told they would waive this charge. Fortunately two of these contacts are the result of chat and Facebook contact so some is kind of written.

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Amy D September 16, 2014 at 10:58 am

This is thee worst company around and I found out the hard way I had a tech come out to do a install I wanted a pole mount the tech said not possible he ended up drilling holes in my brand new roof and also in my siding he never even asked to drill these holes also threw wires in my kitchen, I have been dealing with call after call about my damage claim and still no help also had a new tech out here that ended up putting a pole mount in and he just left the brackets on my brand new roof,when asked to remove to the brackets as it’s a lightning hazard he told me my roof will leak when it rains mind you brand NEW roof, they have horriBle customer service, my favorite part is they have the nerve to bill me $300 for this lol also tried telling me all we can take off your bill is 30.00 no I refuse to pay for horrible service and someone damaging my new home, also tried charging me for a modem that wasn’t. Needed I had my own at time of service this company is a joke and God forbid they mess up they don’t want to be responsible for it,Future dish customers please go to Directtv it’s well worth it !!!!!!!!

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Kimbey Rice September 15, 2014 at 9:34 pm

I set up a new account with dish the original date for installation was 9-25-14 but I call today and ask if they had a early date to come out he told me it was a technician in my area and he come today between 12 noon and 5 pm noone showed up. I call dish customer service and it was not a good experience the young lady was very rude and I ask to speak to her manager and she told me he was on a conference call and couldn’t answer me and it was nobody else I could talk to. If this how yall treat yall customers I don’t want your service. So I would like for someone to contact me asap.

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Chris September 13, 2014 at 10:15 pm

Hey Dish you have CSR in the Philippines who when you call to talk to them about NFL they have no idea what you are talking about. Come on hire people who know things about American Sports..

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wolfgang gersdorf September 13, 2014 at 8:11 pm

I closed my account 6 Sep only to find out that the agent lied and did not cancel my account and didn’t send the box as requested. So 10 days pass and Im screwed out of those days I think not.
When the box didn’t arrive I called again 2 days ago only to find out that the previous agent did not do anything…. But plainly lied………..The box nor my account was closed… Completely, wasted my valuable time.
The agent I spoke with 2 days ago finally closed my account but not after wasting my time (30 minutes) to try and convince him to close my account. He also wanted to charge me $17.95 for a box to return “your” equipment. Absurd

Now, to the subject of my credit. That is unacceptable, I canceled my account several days ago thinking that a box would be sent. I was wrong to think that your reps did their jobs. Because of their un professionalism I get screwed of the money due.

As a loyal customer of 12+ years leaving DISH wasn’t an easy choice but because of my Military retirement and less income DISH was one of my cut backs. The last thing I want is to get late or default in making payments.
I didn’t think I would be treated in such a manner that you train your Reps to lie to their customers in order to squeeze the last possible penny you can. If my company practiced that I guarantee we wouldn’t be in business much longer.
But I can promise you one thing these despicable business practices will not go unnoticed one thing about a consumer I have many avenues to voice my opinion the FCC, BBB, Local TV WSB, WXIA and FOX should I mention your own corparate offices. Im retired I have all the time in the world now. As well as the wide reaching impact of the Internet.

And, every time I see one of your sales stands soliciting customers in stores and other places I will use my First Amendment rights to tell those unsuspecting customers that your company will find a way to screw its customers in the end.
Want to make this right? Refund the correct amount from the date I initially called to cancel, not the date several days later. And, dont give me the excuse that you had no record of me calling I have a phone record of the time I called and length of the call.

Sincerely, Wolfgang Gersdorf

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She Eva September 19, 2014 at 10:59 am

Hi Mr. Gersdorf,

I completely agree with you and will do the same every time I see someone about to make the mistake of becoming one of their customers!!! The worst service in the entire world, they promised a refund on two different calls, and when I finally talked to someone in their “corporate office” the only thing they could say was “oh, I’m sorry….”. They act as if there is never a time an exception can be made on something that was their mistake in the first place.

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Star L. Piskuran September 25, 2014 at 9:57 am

Mr. Gersdorf,

VERY WELL SAID! Please update your end results. If enough of us actually do something about the way DISH practices business, it may result in fewer consumers dealing with the same issues we have. I have documented all conversations, dates and photographed my return receivers prior to sending, I will be checking my final bill for any “differences” My review is waiting moderation, HA! There is not ONE positive review on this site. Again, let us know what / if anything becomes of your confirmed complaints, I will be posting mine on social media.

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Leah White November 25, 2014 at 12:27 pm

Mr. Hereford,
As a fellow Veteran, and a Disabled one, I’m asking you to Please PLEASE help me spread the word to other Veterans. Contact your VFW, DAV, AMERICAN LEGION, AMVETS, ROLLING THUNDER, and everyone else you can think of. As Brothers and Sisters in service we owe it to our compatriots to warn them about this company! Thank you!

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Taryn Davis September 12, 2014 at 11:26 pm

I have spent almost all day trying to get service but its very clear yall dont need anymore costumers. I just keep getting hung up on or switched to different people. When i ask to speak to a manager they switch me to another department. There for its clear you dont want my family to be a dish customer. After yall ran my credit 4 times now the desposit is so high so thank yall

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courtney ritter September 12, 2014 at 5:35 pm

Absolutely disgusted with dish network! I begged my husband to leave charter for dish- worst mistake ever!!! Since day 1 its been problem after problem. The customer service reps .. half of them have no clue what they’re doing and can’t speak English. They’ve sent boxes of equipment I didn’t ask for .. then the icing on the cake they sent 2 technicians to my house to fix a problem, which they did not .. and they stole my wedding rings. Dish has been unconcerned with this, they’ve done nothing.. provided me with no information. I’m not giving up and I will be getting a lawyer. They try to play me to the left , but I will not give up!! They are disgusting!

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Laura Roberts September 11, 2014 at 1:28 pm

I would like someone in your corporate offuice to help me. I was promised that when I cam back I could get a $200.00 gift card. It has been 6 weeks and NOONE will help me. I feel like your company took advantage of me I do not have much money and this has really upset me. I will now have to switch to another TV company and post on social medica how I have been treated by your company. This is really hurtful!
Laura Roberts
* Bradford ridge drive
Youngsville NC

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M Boney September 11, 2014 at 11:15 am

Greed Greed Greed What a way to ROB hard working people of there hard earned money.The integrity of this company is the worst I have ever seen.Do they hire these people with this integrity or does corporate program them like that It sounded like program after talking to the most dishonest deceitful, game playing employees I ever encounter.They Lied about there was no contract There was!!!!! I guess they train all there employee how to hustle the customer how sad and greedy is that. I moved to a new resident that does not except dish and I see why.This is not in my control and having to pay a consultation fee shows the low down dirty things this company will do for money. why do people sell their souls to these companies. I was lied to over and over again.I was hung up on I will never recommend dish to any one.I will not stop until dish is known for who they really are BIGGGGG time thief’s and cheats.Pray about these Demons .

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L. Malone September 9, 2014 at 5:31 pm

I’m sending this because I’ve called customer service twice now and no one knows how to remove my information from your mailing list. Dish is sending me mail incessantly and harassing me in the mail. I’ve never been a customer and I can assure you I will never be a customer at this point. All I want is for you guys to stop sending me mail, which is happening every week. That’s not an exaggeration. Please tell me who to call (don’t refer me to a website) to get this matter resolved.

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Joan Hilt September 9, 2014 at 7:08 am

I amgoing to file a complaint with consumer complaint agency and elder affairs as noone will help me with Windstream/Dish bundle at either Dish or Windstream. I was lied to when I ordered this service through Windstream and was told there was no contract and am extremely upset. MISREPRESENTATION and never ordered service through Dish.

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marianne King September 8, 2014 at 1:08 am

Marianne L. King
* Pacelli
Saginaw, MI 48638
September 6, 2014
July 23, 2014

Consumer Protection Division
P.O. Box 30213
Lansing, MI 48909-7713

Dish Network Corporation
9601 S Meridian Blvd
Englewood, CO 80112

Dish Network
Department 0063
Palatine, IL 60055-0063

Reference 37997484 Dish Account #8255 9096 5844 9845 Reference 2014-0081016A
On September 6, 2014 I received a letter dated August 13, 2014. Envelope postmarked August 29, 2014.

In reference to Ms Alencio letter I have called her back over a dozen times. The last message from Ms. Alencio stated there was no sense in speaking with me because we are on different times zones, she will just send the information through the attorney general office. I did call her back several more times stating that I wanted to speak to her to clear this nightmare up.

This information that Ms Alencio left on my voice mail tells me that she refuses to speak to me. Ms Alencio knows what I am stating are the true facts and doesn’t want to take accountability that Dish employees are being deceitful to the customer and it is fraud using another person social security number without the consent of the customer.

I am asking for an investigation of the Dish employee that fraundgently and I am requesting a copy of all records that pertain to my name. What the customers says and what the Dish employee does is two different things.

Facts:
• Why did Dish employee, use my social security number after I specifically told him not too?
• I specifically told the Dish employee what happens in the event my daughter failed to pay her bill. Am I going to be responsible for her bill? No, I do not give you permission to use my name or my social security number. I am not going to be responsible for someone else’s bill.
• I never signed any paperwork for my daughter.
• Dish employee did take my daughter’s information including her social security number.
• Why didn’t the Dish employee use the information my daughter gave him?
• The bill from June 2014 clearly states the name of ***
Nowhere on this bill is the name of Marianne L. King.
• I have never lived on the address listed on *** bill, which is ***
• I have never received an iPad from Dish. The iPad was never in my name, but ***
• Dish made unauthorized payments from my account which is also fraud.

So why is Ms Atencio still trying to make me responsible for something an employee did.

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Joy L September 7, 2014 at 9:18 pm

Dear Dish, I have called in for the past couple of hours trying to cancel my service. Was hung up on once and then told that the supervisor Ivan would be calling me back in 30 minutes or less.( over 1.5 hours waiting now and left him a voicemail ) We were continuing our contract when we moved from California to Oklahoma into a temporary home. We have now found our permanent home and I explain last week when I scheduled the appointment that we have hundreds of trees on our property and knew it was going to be very difficult finding a signal , if any at all. They had to reschedule our first appointment that we had set for almost a week due to schedule conflict. Then today I get a call at 5 saying that our technician was just given our job and sounded completely inconvenienced to be coming out doing his job duty. He got here, checked all around our property and could not find a signal just as we suspected. Explained he spoke with his supervisor and that we could get put of or contract no problem. When I called the specialist all explained I moved so it’s my responsibility to continue paying for service every month without having any services and that was my only option. It’s beyond ridiculous that we are penalized for moving to a place that dish cannot provide service too. I will make it my goal to be as relentless as possible to make it known how horrible Dish Service is and not to go with you for their television option. It’s amazing that a million , if not billion dollar company cannot get rid of a cancellation fee. How selfish and greedy can a company be? I refuse to pay for service for a company like this. I have never had to deal with a company so awful to their customers. I realize and understand a cancellation fee is put in place if I were to just cancel service cause I just don’t want it any longer. But this is Dish’s fault, not ours. So we will not be continuing our service and will not be paying for any service. I will not stop hounding until this cancellation fee is removed. I will contact anyone and everyone to let this be known. Do not ever get dish!

Joy L

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wolfgang gersdorf September 13, 2014 at 8:15 pm

SAme thing happened to me

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Deborah Mapes September 5, 2014 at 1:28 pm

My husband works for Chevron and is currently in Africa. We are transferring to Florida to a community that has HOA restrictions on satellite dishes. I called to disconnect our service at their 800 number and was on the phone 45 minutes with rude customer service individuals stating that because we signed a 2 year agreement to keep dish but are now not legally able to transfer the service intend to charge us $120. I explained repeatedly that if we could transfer service we would but are unable to. This is absolutely ridiculous and a scam, they even wanted me to climb a 2 story roof to get a piece of equipment down, but they decided they would wave that. Then they said they would just charge our credit card on file. If you work for a large corporation or intend on moving anywhere I would not recommend getting Dish.

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Sue September 5, 2014 at 10:21 am

I have had Dish Network TV for 1 year with very little issues, however I was on a waiting list to move, received a call for Oct.1 that a apartment became available mind you this is a brand new building and does not allow Dish Network period ! I spoke with a customer rep from Dish explaining my situation that is it out of my control and could they please work with me on the cancellation fee …. well they will not work with you at all ! Ever since I set up disconnection for Oct.1 I have to call EVERY night because I can no longer get my sport channels that I am paying for mind you and have never had an issue with until now ! I even spoke with someone at their corporate office and got NO WHERE !!! and was told that they can not make any changes to my account because of it being disconnected Oct.1 !!! I will NEVER get Dish again and will spread the word about the BAD taste they leave in peoples mouths !!!! WOULD NOT RECOMMEND DISH TO ANYBODY !!!!!!! very poor customer service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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tammy winslow September 4, 2014 at 2:08 pm

In short, I spent 2 hours yesterday attempting to sign up for the Dish network.
It was a complete nightmare. I received an email yesterday morning with an offer of a $100.00 visa gift card. Offer expiration 1-10-2014 along with a NFL football package. Got all signed up with an initial $11.00 sign up fee guy couldn’t find the visa offer. Transfers to customer sevice. Because he didn’t care to deal with it he just passed me off to some other poor guy in his department. Hold after hold I was finally passed to a supervisor. I have everyone’s names. I procceded to explain the siuation she gave me a half hou run around. Sort story with her. She said her computer was down had to run ANOTHER credit check. I ..i.said I’d rather not have two dings on my credit as it effects your credit. In the end she ran it .and said I did not qualify and had to spend $130.00 now for hook up. She had just ..cancelled my previous order and said I’d be refunded the $11.00 sign up fee and recharged for the new order which I expected to also be $11.00. Before all of this she was unable to find any such visa offer as in the email I was calling from on my phone. She said she found one for $200.00 instead. I kept explaining how we were now going on two hours with this phone call. All I wanted was the $100.00 visa offer along with the initial $11.00 sign up fee
.with my first order two hours ago at the beginning of the call that she had now canceled bbecause of computer problems. She gave me the run around explaining the first order was with a different company that could do whatever deals they wanted and now I had been transfered to the actual Dish company. After two solid hour of dealing the full run around I told her I was now sending the emaied offer from dish along with the two hour recording of the phone call showing just how new customers are treated at Dish to the Washington State Attorney Generals Office. We have been without TV for some time now, had heard wonderful things from friends about Dish so I decided to plug back in so my son could watch his fall shows now that school has started. I am a single mom and also like the price of Dish. Needless to say I was not able to hook up with the new hook up price of $130.00. This has been a very time consuming, disapionting experience to say the least.

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Maple Jones September 4, 2014 at 12:18 pm

I used my credit card so that my 72 year old uncle could have tv becuase we live out in the country, I was told he could not get approved because he did not have a credit card, in June 2014 my uncle passed away , so I called dish to see if they would remove my credit card information off his account, I told them that the wife still lives at the home , and I did not feel confortable with her making payment on time , and I did not want this charged against my account. They told me they could not take my information off his account even though he is deceaded, I asked why not ,just my information is on his account , now his wife is making payments on his account and it’s not in his name. So I will write everyday until this is taking care of, this month the wife paid all the money but .24 that took that off my credit card. crazy

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JBumenthal September 4, 2014 at 11:23 am

Do yourself a favor. Don’t even think of getting Dish network. My story, like so many others is not a happy one.

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Pamela Morton September 2, 2014 at 11:42 pm

I will never referral anyone to ger dish services. They lie from start to finish. The friend referral that they advertise you will never get it. Your bill never stays the same even if u necer order any extras. They customer service sucks they only passes u around to keep from handling the situation they are a rip off and the service is very poor. I pick a home antenna any day over dish.

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Gretchen Bandy August 29, 2014 at 7:40 pm

My father passed away and when I tried to disconnect his account with DISH, they told me that I needed to send in his death certificate. I did not have a copy, because I was not the chief executor, but because I moved into his home, I was responsible for all the bills. I tried again to disconnect and same thing. I finally ended up letting the bill lapse until they shut it off. I should not have had to go to that extreme just to disconnect service.My husband and I where considering hooking up with DISH in our new home, but after this we were disgusted with their lack of compassion. Because of this, my plan is to let all my husband and my own friends and family on social network know how disrespectful this company really is and not to do business with DISH

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MHY August 29, 2014 at 3:12 pm

Glad I was spared the season opener through SEC Network. I did not know I had to order it extra. That I did not, I was among the few Carolina Gamecock fans who did not go to bed depressed last night. Thank you, Dish, for your lapse in marketing to your current customers of this new channel.

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james a smith August 28, 2014 at 7:07 pm

hi I don’t know who is in charge of dish network but I wanted to let you know I love my dish and everything .my hopper it is very nice.just wanted to write to someone to let them know that I am very happy with my dish service.i will always have dish.thank you very much .james a smith.

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Mary H August 27, 2014 at 11:04 pm

Dish in South Carolina (at least the Lowcountry) has trouble getting technicians without “issues.” One guy demonstrated to my employees how easy it is for him to hack into a home 100 miles away; and recently a duo Dish dispatched to add a box and sell me expensive TV mounts (one of which was not left or installed but I was charged nonetheless) surge protectors—made off with the power cord to my security monitor and when ordered back to my home to “locate it,” went into my dresser drawer stealing checks to two accounts then presented these checks for $1,3000, $800 and $300 to a liquor store in Summerville, SC, that spotted them as fraudulent. The guys were so audacious as to be wearing their Dish logo shirts, and one of them identified himself as the one who “lost then found” the security monitor power cord last weekend. The field manager defended his sticky-fingered tech as “the best tech” he had. Pretty sad commentary. Meanwhile, I’ve had to close accounts and pray Lifelock is good to its word, Law enforcement is useless in these cases. I did report it, got a case number and a shoulder shrug from the sheriff’s deputy. Now wonder this persists.

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angela August 21, 2014 at 3:13 pm

Have 2 dish accounts…no one informed me of a contract for this second home. Sold that home and have to pay $157.00 plus postage of receiver for termination fees. Once I get home, I will cancel the account plus I will not have Dish network the at new home that will be ready by the end of 2014.
Dish Network cannot figure out the math plus holding an hour on the phone is really sad for any company.

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John Slover August 20, 2014 at 4:19 pm

I was thrilled this summer to hear that Dish would be carrying The Longhorn Network. When it was released, however, it was only presented in standard definition, I waited thinking that this was temporary since it was a new service. Then I thought possibly it was in high definition on another channel. NOT. When I called I was told by several reps that it would eventually be broadcast in high definition. NOT As most televisions today are flat screen panels and many are larger screens, it does not take an idiot to see that your broadcasts are mostly useless because the quality is so greatly diminished when presented today’s viewing format.

When I did a little research, I learned that I was lied to by your reps and that your plans are to only present football games in high definition. The network carries many other quality broadcast than just football games.

I just noticed yesterday that the new SEC Network is carried in high def and was so carried immediately when it opened.

It is apparent to me that you have little concern for viewers in who would like to see The Longhorn Network in a presentable format. Your representative lied to keep me as customer telling me that it would be so broadcast.

I would like to stay with Dish, as I am a long time subscriber. However, because of the above described responses to, I am sure multiple Texas subscribers, I am actively seeking another provider. I would have remained patient until I listened to your reps, read about your acquisition of the network with intent of only televising football games in HD and then to see the SEC broadcast immediately shown in HD, iced the cake.

Thanks for nothing,

An angry Texan!!!!!!!!

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kassandra August 20, 2014 at 2:56 pm

Don’t be fooled by these people they are liars and only tell you what you want to hear so they can suckered you in to the contact worse service I have ever had they said you will pay 103.00 month now my bill is 190.00 and 2 hen you call corporate the people they have working there is very unprofessional customer service you get no where with them I hate this company and I Rate them a 0 and I will be getting better business Bureau involved……….

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Gabriela Domínguez August 20, 2014 at 1:19 pm

We all have to get united! If we let them continue screwing us up, They Will grow bigger. They lied to us big time, they said internet for 35.00 a month for two years and first Bill 71.00! They do not want to admit that They lied. Is there a place for costumers to go and set a complaint? They are doing whatever They want and charge as much as They want! And They say we accepted a two year contract! Where? We NEVER accepted 71.00 dollars a month for internet! It is a lot of money! There must be a place outside dish where we can go and sue them for liying to us! If somebody knows please let me know. I live in Denver, Colorado

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Shondara August 19, 2014 at 3:56 pm

I truley enjoyed having dish, when I first signed up the indian guy said I wont be in any type of contract, Well that was a lie…..When I moved after 9 months of having there service,. they could not provide me servic ein my new area due to dish not having a satelite in my area, now they want me to pay 300.. what the heck…Dish cant provide me service but now I have to pay them…wow….jsut like that there customer service went from the best service to wtf, I wish I never signed up with them….If anyone wants my service let me know.. xxxx@yahoo.com. 54.00 a month!

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lisa flick August 19, 2014 at 1:22 pm

I have had several problems with dish taking bogus charges out of bank acct. Customer service said I didn’t make payment on acct. Funny its auto pay out of my mothers acct. This is causing acct to be over drawn. Please call at 972 774 XXXX. Or this matter will be going to Atty Generals office

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joe dif August 19, 2014 at 12:41 pm

This is the worst company to deal with on the phone. They promise everything and deliver nothing. Even the corporate office does not follow up on what they promise. Been on the phone for hours at a time nothing has been cleared up.

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April Smith August 18, 2014 at 2:05 pm

At 11:27 AM on August 5, 2013 I contacted customer service to have my service cancelled. I spoke to Operator ID 653 and was advised that my contract wasn’t up yet and if I cancelled at that time that I’d have to pay a $140 fee. I was informed that I could be placed on “pause” for 8 months and to call back after April 5, 2014 to cancel. At 11:16 AM on April 8th I contacted customer service to cancel (as originally advised) and was told that I was STILL in a contract and couldn’t cancel. Of course I was highly upset because why was I being told something different now? All I wanted to do was cancel my service without incurring all of the fees and to return the equipment that I had held onto for all of that time. Now I’m getting bills for July 12 – Sept 05 indicating that I owe $212.00 immediately but I received a response back from care@customermail.dishnetwork.com from Genevieve C./18 M on April 9th indicating that my request to cancel service has been taken care of. Plus, I received the boxes to return the equipment last week and intend to do just that but why on earth am I receiving a bill for services that I did not want nor ever used?! This is going to reflect poorly on my credit and needs to be taken care of ASAP yet I’m not getting anywhere with customer service (obviously). I’m highly upset and this is poor customer service!

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Tony August 17, 2014 at 5:43 pm

My complaint to your company is that you have hard workers located in your Chandler office and Who were working in the internet department before they were forced to tv because they were making to much money. Now they are all quitting because they can’t support there families in 400 a week. Why the change
When they were hired to do there job now your company is making it difficult for them to do it, forcing them to find other employment, when they lived the company before the change.

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Joe Hickmott August 15, 2014 at 5:43 pm

I have spent 4 days dealing with your joke of a customer service department. When my dish system was insthled the tech broke three shelves thrying to get into the Atic as he was to lazy to go get his ladder. Over the last year I have had nothing but problems with this service. They still have not fixed the damage. So I go to cancel there service and I get told I have to pay to cancel.. So they do damage to myhome give me poor service and now I have to pay to cancel. what a rip off.

At this point my nexr step is to seek remidie at law to resolve this matter. I will have to protect my rights under the consumer protection act.

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Theresita Irish August 13, 2014 at 5:03 pm

I spoke to a Supervisor at Dish this morning and she was so rude. When I told her about the survey she changed the extension from 48 hours to 24 hours. I will be taking my business elsewhere. Worst Customer Service ever.

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DONNA S September 10, 2014 at 12:43 pm

DISH MUST BE VERY HARD UP FOR CUSTOMERS. I HAVE CALLE 6 TIMES IN THE LAST YEAR TO REMOVE OUR NAME FROM THERE LIST AS DISH SHOVED IT INTO OUR BACK OVER A YEAR AGO.
ALL I GOT WAS ATTITUDE. STILL GETTING THWRE JUNK “COME BACK TO DISH” MAIL.
WELL TODAY 9-10-2014 I CALLED THE COPERATE OFFICE AND I WAS TOLD THAT WITH IN 30 DAYS WE SHOULD NOT BE GETTING ANYMORE JUNK MAIL. I TOLD THE PERSON I TALKED TO THAT THE PEOPLE THEY HAVE WORKING FOR THEM ARE NASTY. THEY HANG UP ON PEOPLE WHEN A QUESTION IS ASKED . OR THEY JUST HANG UP PERIOD. WELL, I DID INFORM DISH TODAY THAT IF AFTER 30 DAYS WE STILL GET THERE JUNK MAIL I WILL FILE A HARSEMENT SUIT AGAINST DISH AS I HAVE SAVED ALL THERE JUNK MAIL FOR OVER A YEAR NOW. I LET THEM KNOW OUR ATTORNEY TOLD US WHAT TO DO, BUT WE ALREADY KNEW AS MY HUSBAND IS A POLICE OFFICER FOR 43 YEARS..
DISH IS NO BETTER THAN COMCAST, OR ANY OTHER CABLE COMPANY OUT THERE. WE NO LONGER HAVE CABLE OF ANY KIND.

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Joanne Godfrey August 12, 2014 at 10:08 pm

DISH – My bill will be increasing in the next 5 months (according to your customer service rep at your corporate offices just a few minutes ago). I was not told of this increase when I signed up with DISH. I double checked before purchasing DISH and was never told of the increase from the sales rep. I am currently on hold with DISH corporate because ANOTHER service rep hung up on me when I asked to speak to a supervisor. She laughed and said hold and then I was disconnected. I left Comcast because I thought DISH was better. Seems to me, they are no better than the horrible service Comcast gives it’s customers. My bill from day 1 has never been the same, there have always been problems from the addition of services I didn’t ask for to the failure to bundle. There have been token credits to my account but no real service. I do not want to pay the increase due to the way I have been treated as a DISH customer. One bill was late due to a death in the family, but other than that my bills have been paid on time. Is this how you treat customers with a bait and switch method of sales? Why would I pay more than a new customer? Your prices are not low and the service you have given up until now is spotty at best. And I cannot believe I am still on hold 30 minutes later. I will expect a call back from DISH regarding my bill. Joanne Godfrey 503-690-XXXX

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Me August 12, 2014 at 8:12 pm

I am so sick of getting mail from dish..would you people remove me from the mailing list already. .smh… guess half of the money those who are crazy and have dish pay goes to sending out junk mail to people who continuously ask to be removed.

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Mike giron August 11, 2014 at 5:27 pm

Our dish network service has been out for 2 days it will be another 3 before they can get out here. Great service. I have been with the company for 12 years.

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Richard Bennett August 6, 2014 at 8:56 pm

I have Dish, I have had it for years and have been satisfied most of the time with their service, Until yesterday. I requested a service person to come to my home due to a reception problem, I live in a rural part of east Texas. The service man arrived stated that I had an out dated dish and the two receivers needed to be re placed, which he did. The pictures was great, very clear. After he left and later in the afternoon I turned on my TV and a notice came up stating ” No Signal” so my wife called Dish talked with one of the customer service employees (CSR). The csr ask my wife to do a number of things to try to get the receiver to work with no success. This morning I called again getting a CSR in the Philippians. The seemed that he could not understand English. He would not respond to my questions, at times I would ask his name he would not say anything. All he ever said was DISH can we help?? I hung-up and redialed getting a lady this time, I tried to explain the problem, she seemed not to understand me, asking the same questions over & over ! Then she said it would cost me $50.00 or more if some one came out. I reminded her I had a service agreement & all of the equipment was installed just yesterday!! She then said she would send me equipment I would be reasonable for the receiver and if I did not return it in 10 days I would be charged the retail price for the receiver. What would I do with a receiver that may not work??? Then I talked with a so-called supervisor (Long Story) , Then a “Special CSR”, NO HOPE!!! Does MR. Clayton, CEO or Mr. Han COO know what is going on in their company. SAD, SAD!!!

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Gloria August 4, 2014 at 4:32 pm

Called with Technical support issue. Customer Service did not know how to take care of it, requested a SUPERVISOR, who also did not know how to fix the issue but HANG UP on me. Called back again and requested a different supervisor, he took the time to listen to my problem and took him LESS than 1 minute to resolve the issue that the other two people (including a different supervisor) told me DISH was not going to fix it because I had to contact the manufacture of my DVD player and the problem was because the “input” option was not set up on my remote by the tech when he installed the service less than a month ago.

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Joanne Godfrey August 12, 2014 at 10:09 pm

I had a customer service rep do the exact same thing to me…hung up when I asked to speak to a supervisor.

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Amy August 4, 2014 at 2:57 pm

Here is the promotion:
Reply-To: “DISH”

Order Now

View Trailer

Free child ticket offer valid for current DISH customers with a valid email address associated with the DISH account. Must purchase movie online from 6/17/14 to 7/14/14 to be eligible. Qualifying customers will be sent an email with a unique redemption code and website to redeem LEGOLAND ticket offer. Offer good for one free one-day child ticket with the purchase of a full price one-day adult ticket to LEGOLAND® Parks or LEGOLAND Discovery Centers. Valued up to a $91 child ticket. Limit 1 per household. LEGO, the LEGO logo, the Brick configuration, the Minifigure and LEGOLAND are trademarks of the LEGO Group © 2014 The LEGO Group. LEGOLAND IS A PART OF THE MERLIN ENTERTAINMENTS GROUP.
THE LEGO MOVIE © 2014 Warner Bros. Entertainment Inc. LEGO, the LEGO logo and the minifigure are trademarks and/or copyrights of The LEGO Group. © 2014 The LEGO Group. All rights reserved
To ensure email delivery, please add dishnetwork@dishnetworkmail.com to your address book.
This email is an advertisement for DISH Network L.L.C
© 2014, DISH Network L.L.C. All rights reserved. 9601 S. Meridian Blvd., Englewood, CO 80112
Programming subject to change.

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Amy August 4, 2014 at 2:32 pm

I have called several times concerning the promotion that you were running, that if you rented the Lego Land movie online with dish before 7/14/14, you would recieve a free childs voucher good for a kids addmission to Lego Land discovery center, or Lego Land amusment park in Orlando, Florida. I ordered the movie on 7/6/14, after ordering the movie there were no directions on when/how you would recieve your voucher. I called customer service and was told after being trasfered a few times to different reps (becasue no one seemed to know about the promotion) that I would recieve my printable ticket within 14 days via my email. I have yet to recieve any such voucher. I then did a live chat on 8/1/14, the 1st rep that I chatted with, again had NO IDEA what the Lego Land promotion was, he transfered me to supervisor. I was so EXCITED, because he seemed to know what I needing, even assured me that the email had actually went out that day 8/1/14, and to be patient and check to see if I recieved it tomorrow. He even confirmed my email adrees with me! So, I checked my email adress, and sure enough there was an email from DISH, however, it had NOTHING to do with my Lego Land ticket, it was for 2 promo codes to rent paperveiw movies. I am beyond frustrated at this point. I have my orginal email printed off with the offer, I have my bill printed off with my rental, I have the chat conversaion with the supervisor that assured me it was coming ( I copied and printed the conversation from my computer) I have a planned family vacation planned to Orlando in September, We are trying to plan and purchase our tickets for Lego land. I need someone to contact me ASAP, I also have a friend that will be going on the trip with us, she to ordered the movie before the deadline, and has yet to recieve her voucher as well. I need to know who will be taking care of this! I think it is very bad buisness practice to offer promotions, not follow through on them, and also have employees that are completely clueless!

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jennifer August 3, 2014 at 8:11 pm

I will be hiring an attorney do deal with this disaster called Dish Network. Not only do they keep your services active a WHOLE year after you have it disconnected AND returned the equipment, they also stated that since I paid my final amount through collections, they don’t know the collection agency they use and have no way of knowing if you paid that agency so therefore I’m suppose to pay AGAIN?! Not to mention the customer service from the rep and a supervisor was horrific, I was told I was a liar that I never paid and I just needed to suck it and pay again. Wow. Just wow. BBB has already been contacted and I promise I will not stop until this is handled. So Mr. CEO you need to fix the mess within your company, just because you’re making bank does not give you nor your company rights to take advantage of hard working people like you do.

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Sandy August 3, 2014 at 3:08 am

I initially called Dish in June to inquirer about the Hopper. I ask if it would incur any additional payments. I was told it would not from the representative I spoke with. My concern was that my payments would be the same as I was told they would be. So I had the Hopper installed. Now I received my bill and my bill went from $115.23 to $129.99 mo. The bill for August is prorated for $163.70. I am a retired senior on a fix income, that is exactly why I inquired about the bill before hand. My monies are allocated to cover my monthly fees. I am disappointed in Dish in their misrepresentation of their services. I spoke with a Supervisor named Gabe, on 6/31/14 who told me all they can do is come and return my other boxes. If that’s how Dish resolve their misrepresentation then I really need to find me another cable/ satellite company.

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Chris August 1, 2014 at 11:01 pm

I would like to first say if I would read all the complaints I would have never called dish for service. We’ll I did and the sells reps were so rude and disrespected my wife,so when I called and tried to make a complaint they said I couldn’t because I wasn’t a customer and hung up on me. Thankfully I’m not they do not have there customer service in order or care about there customers why spend money with people who don’t care about you or respect you let alone value you as a person dish is a terrible choice for a cable service provider they need to do some real overhauling within there customer appreciation department

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Tracy August 2, 2014 at 5:13 am

I had dish a number of years ago, last week I went back to dish. every one was so nice, but my dish has been out twice, not due to weather, they came out and fixed it, and it went out again in a few days, I called and they could not send anyone out until Monday, which would not work, because I have a doctors appointment, the next day available was Wednesday. I told them just forget it, I was going to cancel my service and to back to charter. They told me that I would owe them a $400 + . And the labels to send the boxes back would cost $17. They transferred me to what was supposed to be the corporate office, the lady that I talked to said it was the president’s office. Which I don’t believe for one moment not at 11pm. I am going to try to contact them Monday morning.
I lost it, I told them if they tried to do that, I would go to every Television station and the the states attorney General office and the Service commission, BBB.

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ryan johnson August 1, 2014 at 9:52 pm

Dish installed a dish on my house it leaked first day
And it was rain in that day and on and off hard for a month in Tn
And it soaked out my wall and ceiling. I called told dish same day they put it in
The guy never came back and. I called back they said they would connect me to
Damage department and told me a guy would call to look at it
Week later he does. Then says he will come over the following day.
And did not I called him that day he said he would haft to come next Monday
I said okay but its pretty bad and its still rainin out. Comes that Monday he did not come and
Did jot answer his cell phone and I called dish and they don’t know anything
About anything and said they would str8 it out and give me sevrail hundred rallies in credit towards forth coming bills and installation. They did give me a lil not much at all and I am still
Trying to get them str8 out room I got a company to come fix it all for 4800
And I am just going to take there butts to small claims court and sue for 20,000
And post room on tube and the conversation that I recorded on my smart phone with a in call app I will post a link here if I can soon really this has got to be some of the worst
Things a satellite company can do to someone everything was rotten and totally molded to the extream if someone knows anyone that this happen to maybe we can do a class action lawsuit 9–0-++-1+++—6–5—0——+-+x+++x+++x++++x++++name Ryan

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Bill Donaldson August 1, 2014 at 3:08 am

I would love to hear from some big wig, who’s raking in the big bucks. I’d be very surprised to get an answer from somebody way up on the ladder.
I would like to know when I try and tape(DVR), they(Dish) has the same program being aired over and over again. Sometimes they’ll show the same program at least three times week. And on top of that, they’ll charge you and “arm and leg” to watch over and over.

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lisa July 31, 2014 at 2:17 pm

Screw dish they let my X make all kinds of changes to my account n after I got if fixed they turned around n allowed him to make changes n put it in his name……what a load of crap n to top it off when I call corporate office they don’t answer. They simply do not respect or care for their customers

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Marianne July 30, 2014 at 7:15 pm

I canceled DISH service over a year ago. For many reasons I do not want to have it in my home primarily because I now use over the air TV. It is FREE and I get more than enough channels plus it never goes out during bad weather. DISH always did. I have called numerous times asking them to please stop sending me advertisements..at least several every month, and shredding becomes a pain the neck literally and figuratively, Now not only do they continue to send them, but send material in them that is offensive to my beliefs as a Christian and I don’t want it in my home. These mailing are signed by Christine Wilson, Vice President Marketing. I just called DISH corporate office and was informed that there was no one there by that name and then was connected with a voice message in the “marketing” dept. It seems to me that DISH is allowing marketing people to fraudulently indicate that they are representing DISH..they are in the same category as the phantom phone solicitors that use disconnected numbers so you cannot call them back to stop their harassment. Finally, as a person who made my living in customer service I will say that all of the customer service reps I have spoken with have been courteous and within their ability try to help me with this situation. But they have been unable to resolve it and therefore the customer service is lacking the most important element in customer service – ie to serve the customer’s needs.

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kathy houseman July 30, 2014 at 7:14 pm

i have just canceled my dish , it took 2 phone calls . the 1st the guy would not cancel my account he just kept trying to wheel ad deal me, i do customer service for a living and I can tell You that Your crappy customer service needs a serious overhaul ! my 2nd call I demanded to talk to a customer service manager who listened to my story then transferred me to the guy who disconnects the service that wanted to know why I was canceling , i told him to read the notes, then was told that it would cost me $140.00 to cancel , they said that I had a 2 year contact I told them to mail me a copy because if they do it is forged !!! can you say B.B.B. and the Attorney General !!! I can !!

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Cathy July 29, 2014 at 7:45 pm

I had the DISH installed on 7/21/2014 and really needed the internet but got the cable tv as well. I bought the 59.99 internet package and told lady what I need the internet for shopping/Facebook/ and e-mails. She told me for 59.99 I would get 20 mb. whithin 5 days of having it my daughter told me the internet was really slow. I called them yesterday (7/28/14) and told them I’ve only had the service for 1 week and its really slow. They told me I get 10 of the 20 mb between the hours of 2:00 am and 8:00 am. We all work and are asleep at that time. Sixty dollars for 5 days of interent.The lady asured me i WOULD HAVE PLENTY OF TIME! I asked them if they had a unlimited package I could buy, but they dont. They were quick to tell me I was in a contract with both cable and internet. They also told me I was not the only one to call and complain and they are hoping one day to have a better plan. After talkig to 3 people, I was able to get out of the internet contract, but not the internet. I asked the lady for corparate office number and she told me they would just give the calls to where she is anyway. The DISH is not worried about if their clients are satisfield!! There ouht to be a law to protect people from companies like the DISH!! HAPPY OR NOT, YOUR IN THE CONTRACT. That’s all that matter to them.

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sunjiiv kapur August 3, 2014 at 10:26 pm

call or write to the ceo and make a serious complaint and tell them you know a lot of people they will cancel without etf

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Moore July 29, 2014 at 7:08 am

I am in the pricess of filing a complant with the attorney general’s office.

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Moore July 28, 2014 at 10:48 pm

I called Dish on 07/28/14 to see about having my service transferred to my new address that day. I spoke with a Brian in CS who transferred me to a Tonya, Account Specialist. She told me she had put an email in to the dispatch and I would receive a call from them with a confirmation time within an hour & if I didn’t hear back to call Dish back. I did not receive a call so I called back and spoke with a Lewis in CS who transferred me to a lady (another Care Specialist) who took my number in case we were dosconnected. Sure enough we were, and when she did not call me back I called once again and this time spoke with a Brian in CS who transferred me to yet another specialist, Mark (ID number 8OP). 8OP kept me on hold while he was in contact with dispatch and awaiting confirmation. He came back to say that a technician would be to our new address and get us taken care that afternoon. I let him know we would go to the new location to meet the tech. About 10 min later I received a call from a gentleman calling to help with the request and I explained to him it had already been taken care of and that a tech was coming out. He said my system shows we dont have anyone in that area available today and it will be tomorrow. I explained that was not what I was told just 10 minutes before so he transferred me to another account specialist, this time it was a guy named Peter. Peter then transferred me to a Noah. For more than an hour Noah told me he did not know what was going on yet refused to get someone such as his supervisor to help. He refused to try and make contact with the specialist ID # 8OP who confirmed the tech would be out. When I asked to speak to someone above him he responded multiple times by saying “NO I WILL NOT TRANSFER YOU”. He refused to do anything and when I would not let it go he offered to nust sit the phone aside and continue to do other work and I could literally just sit there the rest of the day. My daughter got ahold of my husband who was already in route to our new home 50 miles away in order to tell him no one is coming. We we’re on the phone with Noah until 4:00pm when we seemed to have been hung up on. I have never in all my life experienced anything like this. This Noah guy flat out told us NO he would not attempt to contact the other specialist or his supervisor. My original call was made to Dish at 11:32AM. At 4:00PM I was hung up on.

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Shonteria July 28, 2014 at 10:29 pm

Would you put sprout and tvone on dish

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R Taylor July 24, 2014 at 1:37 am

7/23/2014 I just sign up for the MULTI-SPORT-PACK on Dish, the web site states “You’ll never miss the action with the Multi-Sport Package. offers sports fans the very best coverage at an unbeatable value.” NOT ONE WORD ON BLACK OUTS ON THE DISH MULTI-SPORT-PACK WEB SITE…………THIS IS FALSE ADVERTISEMENT…………….
As i had read MULTI-SPORT-PACK WEB SITE i thought no more black outs grate “13 games blacked out what a rip-off….
I SHARED ON FACEBOOK

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Tom Locke July 23, 2014 at 5:30 pm

I spent over 2 hours on the phone with dish trying to get their error corrected on July 22,2014. That is the worst customer service I have ever recieved and I will be making a change of service and telling all my friends and family to avoid at all cost dish network. They may be a huge company but no company can continue to stay in business with how they treat their customers. After over two hours of being transfered to several people and still not getting the problem taken care of, they put me on hold and never came back.

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Kathryn Williams July 23, 2014 at 2:26 am

I called Dish to complain that they were charging me more than my contract indicated I was to pay after my initial 12 months. During the conversation I was told there was a contract that I had signed saying they could raise the rates whenever. I told them I did not have a contract that says that and that I had included a copy of the contract that I had with the letter I had sent saying what my rate was to be. The gal that I talked to said she would send me a copy of the contract I signed showing the terms of the contract. I received that contract today and my name is FORGED in 4 places and my initials in one place. I plan to file a complaint with the Attorney General’s office since this is a fraudulent contract and forgery is a criminal act.

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mary ann o'marrow July 22, 2014 at 8:43 pm

We are having problems with the Hopper on our large T.V., we cannot get movies on demand. I called last night and was on hold for 30 min. then when I talked to someone they transferred me and I explained the problem and then was transferred again and had to explain the problem and then was transferred again, by then I was completely agitated. It was midnight. The customer service department needs some overhauling.

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TONY DAVIS July 21, 2014 at 1:06 pm

i called dish on the 20th of july an asked them to cancel my dish.. they gave me the run a round. it was a simple request and they could not do it. so I am writing to you to see if you can help me. it is till on. I just don’t want it any more. I am on a fixed income my phone number is 803/276/XXXX

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jeremy parmely July 19, 2014 at 10:34 pm

Customer service sucks try to get my bill resolved And all they will do is hang up on me I have referred A lot of customers and they want even help us out they hung up on me 5 times today I think that is really RUDE how do you keep customers

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Crystal July 19, 2014 at 1:55 pm

Extremely disappointed with DishNet!
I am paying for the fastest internet they offer and I can even use it properly. I can’t use my netflix or Skype and those are the only two things I use. I currently have a bundle and wanted to remove the DishNet since it does not work and they want to charge me $350!!!!! I’ve had technical guys come to my house to fix the problem and it still does not work, I’ve tried calling dish to get their help and all they say is ” you Internet is working properly”
Very very frustrated!

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tarrah July 18, 2014 at 3:24 pm

Shame on dishfor the lies you tell. Just fyi everhbody has a supervisor to answer to even floor managers. Also thants to technology you can get the dish corporate office number to report customer service issues to. I was to get a 135.00 credit for services and during the phone call it changed how convenient for them. So I asked for supervisor above the floor supervisor and was told he did not have one what BS he shore dont own dish so he dose. I believe I will take my charter back and just pay more. Customer service at dish sucks. They are the best when it comes to dodge ball.

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Michael Callaway July 18, 2014 at 1:12 pm

I’d like to congratulate Dish for not bending to the pressure SportsNet LA has tried to apply to force you to pay high fees! I certainly don’t need their Dodgers! But I am very concerned about the expense of getting TV. Keep up the good work!
Potential future customer,
Mike.Callaway

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jennifer August 3, 2014 at 8:05 pm

Don’t do it! We had our services discontinued over a year ago due to us moving. They sent me my final bill, which I paid and even have to confirmation number for. Bet yet they put it in collects and against my credit. When I called they told me my services were just disconnected and I owe the amount I have already paid. Are you serious? I haven’t lived in that house for a year and not too mention I sent ALL the equipment back a year ago. The I customer service sucks, oh and if you pay collections they have no way of knowing so you have to pay them too. Yea, I think not.

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jody July 17, 2014 at 1:39 pm

They double billed me on my two accounts this month, it caused a shortage in my bank. I have spoken to their customer service reps. everyday since the 9th of July, and I get told the same thing over and over, they processed it back into my bank , well as of today it’s still not there, so I spoke online with them again and was assured that he just sent me a check out today, and he did that just for me, what a bunch of BS!! and then they try to sell me more channels, I don’t think so, I’m dumping them I have had enough of their run around. If the so called check is not in my hands by Friday it will be in my attorneys hands.

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gary July 17, 2014 at 11:45 am

Dish was the worst experience I have ever had. Terrible customer service. Terrible installation. Terrible programming. I will never ever use them again. But every single day, I get another letter in the mail from dish begging me to come back. I am saving all these letters and when I get about fifty I am going to box them up and send them to the corporate office, “care of the CEO”

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Mendy caddel July 14, 2014 at 5:18 pm

I will never use dish network again and I will make sure everyone I come in contact with never does either. You have horrible customer service and you do not treat your customers right at all. I have been a single mother of 3 children and been a loyal customer for 18 months I was forced to move and the technician came today and said the dish will not work at my new address there is no way. I called to cancel and am charged for early termination when it is not my fault at all that the dish won’t work at my new address. Your company is horrible and steals money from people over issues out of their control. I am app so angry over this and your company should be ashamed.

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Elie July 11, 2014 at 6:37 pm

Give the service that you promised and correct the arabic Channels program..

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Elie July 11, 2014 at 6:36 pm

Still your program for the arabic NOT CORECTED yet,

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Trevor July 11, 2014 at 3:59 pm

No one at dish ever returns emails! There service has went down hill. Gonna pay the termination fees and cancel but then dispute it because they did not live up to their end of the advertised rates. New customers are treat like gold when current customers who pay their bills are ignored. Poor service all around to include executives not getting involved at a local level.

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u July 16, 2014 at 9:52 pm

I have to agree with what you said. I had a supervisor hang up the phone on me instead of transferring me to an Presidential elite loyalty department. Since June I was told a credit amount that never was credited to my account. Still waiting and and the amount changed, talk about stealing money…we as customers should be charging dish network for everyday the money is not credited to our account. Then it takes 3 to 5 business days for me to receive it, it’s been over a month and a half since I canceled the dish. They had my money on time evey month, better yet I believe we pay in advance. But take two months to receive a credit that they are receiving in trestle on.

I will be amazed if the CEO Joe Clayton reads thsee emails.

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Amy July 11, 2014 at 3:53 pm

My bill has increased each month over the past few months and I cannot get an explanantion as to why? Dish did not adhere to their advertised agreement as far as rates go and but thats suppose to be ok. Anyone else dealing with this? Class action lawsuit is in order.

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Elie July 9, 2014 at 7:23 pm

Hello, I have dish network for the middle eastern arabic channels more than fifteen yrs, and believe me that myself beside many friends calls every week and every month asking the dish network to correct the TV guide, in which the guide in most channels shows different show on the screen.
Now as dish network claims with their commercials and advertisement that they provide the best service, pls allow me to say that you are not, all you your people has to do is to call or email the stations that you provide to send you the correct guide, and if they do not listen, what the hell, let them go and find different responsible tv station that gives you pride, pride, yes pride, I personally love these stations but service is service and I do not care if you get another station, all what I need as tens of thousands of people who have your service is SERVICE and peace of mind and take the nervousness away from me, and at last I hope the your service gets better for the middle eastern arabic chanels… Have a good day.

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Sarah Spangler July 8, 2014 at 2:15 pm

Does anyone here actually know how to contact the CEO of Dish Network? The customer service reps and associates at their corporate office are nothing but a bunch of jerks!

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Kristi July 8, 2014 at 8:39 am

I have been a loyal Dish customer since 2005. I have never had a problem in the almost 9 years that I have been a customer until I got my bill for the previous month. For the past couple of years I have paid my bill via the Dish website. On the website it indicates the amount due. In order to view an itemized bill, as I’m sure you know, you have to further click to view it. In the past my bill seemed relatively reasonable and I would go ahead and pay it without looking at the itemized charges. On the rare instances when I would review the bill all of the charges were in order. When I went to pay the bill for this month I was shocked to see that it was over $100 higher than it normally is. Upon viewing the itemized bill I saw several purchases of PPV channels for pornography that I absolutely DID NOT ORDER! I am currently the only person residing in my home. There is no way I ordered those channels. In the entire 9 years I have been a customer I have never ever disputed any charges on my account. I called Dish customer service on Saturday, July 6. I spoke with a customer service rep that was extremely rude. She told me that there was no way that I didn’t order those channels and that PPV channels were non refundable. I then asked to speak to a supervisor because I don’t have the extra $100 to pay for channels that I did not order. I was then connected to a supervisor named Annette. Upon review of my bill for the past couple of months she said that there were other PPV porn orders on previous bills that I had paid for without a dispute so I must have ordered the PPV channels that I was disputing. I explained to her that I always pay my bill online and that the amounts seemed reasonable for what I had ordered for the previous month so there was no reason for me to look at the itemized bill. She was unsympathetic. She did offer to take off three of the highest charges which I was thankful for, but it only reduced the bill $30. I asked if there was someone else I could speak with and she said no. I then told her that I would like to speak to someone and report that my system was being hacked into and I was having to pay for PPV that I didn’t order. She said that there was no one else for me to speak to “at this time.” I asked if there was someone else for me to speak to at a different time and she said no. She said that she was the end all, be all of who I could speak to and that I have no choice but to pay for the remaining PPV or my service would be disconnected for not paying my full monthly balance. I told her that I do not have the additional money this month and if I absolutely have to pay for channels that I did not order could I please have some sort of payment plan set up so I could keep my service on. She said “no.”

At the end of the call she offered to help me lock my receivers so I couldn’t “accidentally” purchase PPV channels in the future. I told her again that I am the only person here and I’m not “accidentally” ordering that stuff. I have since put a lock on all of my receivers. This morning I looked at my purchase history and found that two more porn PPV channels had been ordered. One of them was ordered when I was not home. No one was in my house at the time. Unless someone broke into my house, which there is no sign of a break in, my system HAD to have been hacked into. The second PPV was ordered when I was sleeping. Once again, unless someone broke into my house, watched a porn movie and left undetected, my system is being hacked. As the supervisor, Annette (operator TJ9), had indicated PPV channels have to be ordered via my remote and that there is a confirmation screen that comes up requiring me to press yes in order for the PPV channel to be ordered. I AM NOT DOING THIS.

This is a problem that I’m sure Dish Network is aware of but won’t admit. I can not pay for the extreme bill so I’m sure my service will be disconnected. This is horrible customer service. I would like to remain a customer, but I don’t see how it’s possible because I can no longer afford to pay for the extreme amount of unauthorized PPV channels that are being illegally purchased from my account. I can’t believe that Dish is so quick to dismiss a loyal customer that has been paying around $150 a month loyally for the past 9 years that upgrades service and re-commits to a two year contract every two years over one disputed bill.

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Rick Zimmer July 7, 2014 at 8:05 pm

To all of you who have posted here I feel your pain.

I am currently trying to work with a gentleman in their Corporate Escalations department whose name I will leave out for the moment to respect his privacy until this matter is resolved.

I will give you the details and you can see how their representatives refuse to admit an error and refuse try to rectify a situation in the most expedient manner possible.

Have you ever heard of a company not wishing to get paid for their final statement on your account? Apparently Dish operates this way. I closed my account and returned all equipment to them, at my expense no less. The very next day after I received the box to return the equipment in I was sent an email telling me they had charged my account to non-return of the equipment. It would have been impossible to pack it and ship it to them prior to receipt of this email. Needless to say they received the equipment and apologized for jumping the gun with the charges which were supposedly removed.

After this episode I asked them to please send me a final bill of all charges so I could pay my balance and my account be properly closed out. I wanted it writing on an official bill that there were no charges I didn’t expect, such as the equipment charges being put back on or some other erroneous charge.

If they had sent me an actual final bill that day, June 11 I would have paid it and my account would be closed and all would be well. Needless to say they didn’t send me a bill even after several requests. The gentleman I am dealing with now finally responded to me on June 20, a full 8 days after my request with a summation of my bill and he stated that the final bill wasn’t generated yet at that point. Fair enough, I now have an idea of what I owe but it was only a summation from this individual and not an actual Dish bill.

I wanted to pay them once I had a final official Dish bill in my possession. On June 29th I’m finally sent the automated email with the amount due and the link to the billing that I could click on to see the bill and make the payment. Of course, it thanked me for being a “valued Dish customer”. I could not access my account with the link to even view the bill so al I had was the amount at that time. Their next move showed just how valued I was.

I received a notice from a collections company that was dated June 30. June ONE (1) day after I received my final bill. Can you believe this? I certainly didn’t have time to pay the bill in only 24 hours.

I contacted the fellow who had sent me the original estimate and letting him know that I wanted pay the bill and that I had been wanting to pay it all all along had I just been given a final bill. I assumed that he would see the error in the account being sent to collections after one day but alas he did not. He insisted that they were correct in doing so since part of my bill was for previously billed service. That is true, however I was trying to pay for all monies still due Dish but had no idea how much to pay them. So while waiting to receive the final bill and square things up this company has the audacity to put a black mark on my credit report for non-payment of a bill I kept wanting to and trying to pay but couldn’t get a final total from them to do so.

I was told that they will mark the bill paid on the collection mark on my credit report. That really doesn’t mean a lot since any collection action is derogatory and even if paid it stays on your credit report for a full 7 years. I asked for them to remove this negative report and accept my payment and they refuse.

At this point there really is no incentive to pay the bill since it will be a blemish on my credit report either way. So how this action will help them to collect payment that was willingly offered all along is a mystery to me.

This could have all been avoided had they simply addressed my request for a final bill much earlier. Now I am supposed to be penalized for their delay?

I have asked to be transferred to this person’s supervisor but he writes back that he will not be transferring it to anyone else and the case is closed. Have you ever heard of such nonsense? Everyone has a supervisor and I have a right to have them review my concern and weigh in with their opinion. Of course from what I’ve read on here it will probably fall on deaf ears as well.

If anyone from Dish is actually reading this I would welcome a response so we can resolve this. I have your money waiting right here if you would like to have it. Just take away this punitive action that was taken very prematurely.

Anyone else have any thoughts or comments?

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David Castle June 25, 2014 at 2:04 pm

Had a 3rd TV added ,did not know it was not working.Called Dish said it was my REMOTE sent out a new remote did not work said it’s the receiver,sent a big receiver out .Called dish ask if they would Please sent out a tech to see what is wrong.A very nice, very well mannered Tech named RIchard had our Tv up and running,had to change a few things that was put in wrong on installement.

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Ken Covington June 24, 2014 at 1:06 pm

I called dish on Sunday, With what I thought was a very simple request. I explained that I had taken a job that required me to move for THRITY DAYS, I wanted to have internet their along with internet at my home as I would be home on the weekends. I was told that yes they could this, IF I SIGNED ANOTHER TWO YEAR CONTRACT. I have one year left on my internet contract now. It took me two and half hours on the phone with these stupid customer service folks. ( The worst in world ) I was so mad, I had my TV turned off right then, I will pay the three hundred dollar early termination fee and have my internet turn off. I

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Heather Foree June 22, 2014 at 8:34 am

I canceled my Internet service with Wild Blue offered through Dish and returned all of my equipment (truia, modem, etc.) in the box provided. All items were in one box. I even got an email from Dish letting me know the equipment had been received. After getting the email, silly me, I threw the UPS receipt away, and no longer have the tracking number Dish says they need. Now I’ve been charged $99 for the modem they say they have not received. And no one is doing anything about it. Thieves. If you got all equipment but the modem and it was all in the same box, this is an issue with your receiving employees, not me. I’m so over this effing company.

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dwayne a ratcliff June 21, 2014 at 9:14 pm

dear sir/mam
my name is dwayne and i had dish up until 6-21-2014
on or about may 2013 my uncle had dish services connected for us well in march 2014 we had a falling out so i called to see what i could do to get my own account established becouse my uncles had the satelite turned off so the represenative created my account so i thought the rep had falsely taken my uncles name off putting me on leaving his account info in tact i was reported to the fraud dept were i was investigated and humiliiiated come to find out it was the rep that was responcible for the fraud i was appologised to by dish and was offered an accout in my name with my account info since then i have had nothing but head aches with dish propery dammage due to dish install tec drilled through concrete bricks cracking them not properly installing interrior wall plates just drilling holes and running wires a verry poor installation then their was a time i would call in with complaints and i would get told if you dont like it you can go some were else then their was a time i was in the hospital and i was late so on the i payed 114.00 for the month i was late on and i paid an extra month in advance it was a week later i got an ebill for another 108.00 and i called customer service and they said my free 3 mo free trial on the hbo shotime ect was over i said no sir i called 2 weeks to have those stopped and me and the rep got into it and again i was told if i didnt like it i could go somewere else so thats what i did the dish was taken down and direct was put up i called to have my services stopped i was escalated to the corporate level becouse i was disputeing the early termination fees which their has been multible violations on dish part 1st the improper investigation of the fraud issue then when the propery dammage then the fcc violation i had a problume getting the locals i was promised so dish went in and changed the geographical adress and zip code to another location other than were the dish was at to get the local programming i just recently learned from the fcc that is a big fcc violation i explained also to this man he wanted to send me to property dammage dept i said look the fraud dept under embarrasment offered me an account which i wasent happy at the time said if i sighned up that if i was or got uncomfortible treatment that i would be free to go somewere else without penalty i said ill try it then all this stuff happens i told the corp rep that look lets part ways send me a box ill send your stuff back and he got verry hostile and rude with me i said ok look if thats the road you want to take then if dish tried to collect the early termination i would hire an attourney i am a heart pationt and the man caused me to have bad chest pains then he commented were not affraid of you he then commented under his breat to me i cant believe this f wod im goeing to my doctor monday morning dr krishna murthey sapulpa ok becouse of the chest pains from this man i told him look do what u need to do and i will do what i need to do becouse ive had nothing but headaches with dish i did warn the rep that my credit card was changed and that if dish came after me i would take dish to open court and let the pblic hear my side along with records pictures oh we wont do that we will just turn you over to a collection agency you pri*k thats what he said to me this page and my comments have been copied to my clip board if this does go to court or collection i will counter with harrasment recorded call personal pain and suffering from the treatment i got propert dammage from dish install then the corp rep said your account is cancelled and hung up on me i may not be a corporate man just a little guy on the totem poll but to the public i have a big voice respectfuly dwayne ratcliff 9183044906 thats the number the account was under both the supposed fraud and this one

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Shanell Robinson June 20, 2014 at 10:47 am

Dish is HORRIBLE! They have rude customer service representatives, rude supervisors, and rude employees at what is suppose to be the corporate office. I’ve filed a complaint against them with the Attorney General Office per my attorney. If the Attorney General Office doesn’t resolve the issue then we will be filing a lawsuit against the company. Dish needs to know that they CAN NOT and WILL NOT be allowed to bully their customers. It’s really said when a customer service representative can not answer questions as simple as to why a payment doesn’t reflect online; however, it was taken from your checking account. Their attitude is if you paid the bill then don’t worry about it. REALLY?! Plus, I’ve been without services over two weeks; yet, a technician hasn’t come to correct the issue. UNACCEPTABLE!

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Mary June 17, 2014 at 11:41 pm

I’m not sure why Dish would think it’s a great idea to have some half naked woman shaking her nasty a** crack around on my TV every 5 minutes, but I have to say as a woman, this is a pretty big turn off. I was actually thinking about switching from TWC to Dish until this BS started a few days ago. I guess dish’s marketing team is just a bunch of men? Can it be they think men are the only ones who have money to spend? I can’t figure out why a seemingly reputable company would want to alienate such huge customer base with such an offensive commerial. Is that the only way they can sell their product, by further contributing to the degradation and objectionalization of women? Do they not know this is destructive to girls and women in the long run? I hope that all of the wives, daughters, and mothers of the men in the marketing department for dish are all gang raped or wind up in porn or on the streets as whores. If there are any women in the marketing department who were are on board with this commercial, you are the lowest form of scum on the earth.

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Rick Enis June 16, 2014 at 5:28 pm

I had a Dish service man steal a Kindle fire HD tablet from my home on a service call on June 11th, and I have filed a police report and called Dish and I can not get a clear answer to what is goin to be done? When do I get some kind of help and answer? I have proof this was stolen during the service call, my cell 918-521-XXXX.

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Dave June 11, 2014 at 12:48 pm

Had an interesting visit from what I thought was an AT&T representative the other evening. Was asking me all about my phone plan and u-verse plan. I asked him who he was working for sure made it sound AT&T, even suggested dropping the land line to save money, then asked about are u-verse package, Then he started saying he could lower the price for are u-verse and give us all new updated equipment and have you heard of the “Hopper”. After the introductory price, no cheaper than u-verse, his answer to that just cancel it after two years everyone dose that. Then it was time for him to leave he left in a hurry
So what kind of company resorts to such deceptive practices? Certainly not the kind I’d ever do business with or ever will.

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marcia rabideau June 10, 2014 at 11:08 am

I am very disapointed with Dish Network to say the least. Every time I contact Dish with an issue they never really resolve the problem. Not only do I wait on the phone for an extended period of time to speak with a customer service rep, I then have to spend additional time tying to get the problem resolved. The customer service reps state “we try to take care of our customers” from a rehearsed script of some sort, but then have to forward the phone call to a supervisor. I requested a Corp phone number to contact someone higher in this Company to address my concerns but was told that they dont give out the Corp phone number and that there isnt anyone in Corp who I can speak with. I am a frustrated customer to say the least. I will never recommend Dish Network to anyone. Sorry, but that’s how I feel. Please feel free to contact me with any additional questions that you may have. Thank you.

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redd June 5, 2014 at 11:28 am

This company sucks they do not help their customers, they charge unecessary shit to your card when you didnt even call and cancell the service. This company will not last long everything you all are doing to people is going to catch up with you guys and all of you all will be without a job, karma is going to come back on this company because of how they treat their customers. The customers are always right at least thats what I thought. This Ceo Coo Cfo and the fucking employees are all going to reep what they soe in a matter of time for treating people any kind of way.

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Jeanelle Wiley June 4, 2014 at 7:51 pm

I am in complete agreement with all the negative comments I read on the site. I have disconnected from DISH. Have been treated as slime under their feet, and am sick that I ever joined DISH. If I ever get tv service again, it certainly won’t be with DISH. You would think with all the negative comments that they would strive to make better relations with customers.
I disconnected after ten years because I am no longer having ANY tv service.

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Cherie Shields June 4, 2014 at 4:01 pm

HOW CAN DISH DO THIS TO HARDWORKING CUSTOMERS WHO HAVE BEEN WITH THEM FOR OVERRRR A DECADE?? THEY GIVE NO EXTENSIONS TO CUSTOMERS IN NEED, WITH FAMILY MEMBER(S) WHO HAVE A TERMINAL ILLNESS, HARDWORKING PEOPLE WHO ARE TRYING TO KEEP UP WITH BILLS ARE TREATED WITH THE UTMOST LACK OF CONSIDERATION!!! I AM SO DISAPPOINTED!!!

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paula June 4, 2014 at 8:34 am

plz come and pick up the 3 satellite boxes and dish from my home asap. I want to discontinue dish.

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paula June 4, 2014 at 8:24 am

It’s obvious to me that your company cares nothing about customer service. After allowing dish network to provide my satellite needs, they treat me like shit for the pass several months due to a late bill. For circumstances I will not get into, my financial situation has changed on the job and has not allowed me to meet many of my obligations in a timely manner. I however called dish and informed them that I would be several days late in paying my bill. They assured me, because of my years of support for dish that this would not be a problem. A day later, my service was interrupted. When I called back, the operator said they had a policy of not giving extensions if the bill was over 200 dollars. I explained that I had called and was not told of this policy but was assured my service would not be interrupted before I paid in several days. The operator continued to stick to the same line as did the supervisor and some strange department that they called ‘customer loyalty’. Ha! this is how they reward customer loyalty. Your treatment of me and my account tells me that you could give a shit about my situation, you are inflexible and lack empathy for struggling customers. This has happened another time to me and I was very angry. At this point, I feel I need to pursue other satellite coverage. Your customer service sucks, is this the way you run your company?

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JOSEPH June 3, 2014 at 9:18 am

I RECENTLY CONTACTED DISH REGARDING A MOVE, AND I WANTED TO GET MY SERVICES TRANSFERED TO MY NEW LOCATION. I SCHEDULED A SERVICE CALL TO HAVE THE TECH COME OUT AND SETUP EVERYTHING BACK UP. WHEN THEY TECH GOT TO MY APT HE EXPLAINED THAT I WAS NOT GOING TO BE ABLE TO GET A SIGNAL, HE COULD NOT GET THE DISH TO FACE TO CORRECT WAY IN THE SIGHT OF DISHS “SATELITE.” HE THEN INFORMED ME TO CONTACT DISH AND LET THEM KNOW WHAT WAS GOING ON. I CONTACTED DISH AND WAS TOLD EVEN THOUGH “DISH” COULD NOT PROVIDE THE CUSTOMER A SIGNAL, THAT I WOULD BE LIABLE FOR A $350.00 CANCELLATION FEE. I WAS NOT LEAVING DISH BY CHOICE, DISH COULD NOT PROVIDE ME SERVICE AT MY NEW LOCATION. I REVIEWED THE AGREEMENT NO WHERE DOES IT STATE THAT IF I CAN NOT BE PROVIDED SERVICE/SIGNAL FROM DISH THAT I AM LIABLE FOR THIS HUGE CANCELLATION FEE. I EVEN ASKED TO HAVE THE FEE DROPPED DOWN SOME, SO THAT I MAY PAY IT PER DISHS REQUEST. I WAS SIMPLY TOLD NO, THE ASSOCATES ON THE PHONE WERE SO SHORT AND RUDE. IS AT ON THE PHONE FOR OVER 45MINS, I WAS TRANSFERED BACK AND FOURTH, TO PEOPLE CLAIMING TO BE THE SUPERVISIOR, AND WORKING DIRECTLY WITH THE PRESIDENT. AS THE CUSTOMER ALL I WANTED WAS SOMEONE TO WORK WITH ME. DISH HAS BEEN NOTHING BUT HORRIBLE TO ME. I HAVE NEVER FELT SO USED BY A SERVICE COMPANY. ALL I WANTED WAS TO STAY WITH DISH, BUT I CANT DUE TO THINGS OUT MY CONTROL. IT IS NOT THE CUSTOMERS FAULT THAT DISH CAN NOT PROVIDE ME WITH A SIGNAL. I DIDNT KNOW IF I SIGNED DISHS AGREEMENT I WAS UNABLE TO MOVE. THIS IS BEYOND CRAZY. PEOPLE CAN NOT PUT THEIR LIFE ON HOLD BECAUSE YOUR TAKING A CHANCE OF DISH NOT GETTING SERVICE. PLEASE WORK WITH ME. YOU SHOULD NOT PUT YOUR CUSTOMERS IN THIS SITUATION.

PLEASE SEND ME A COPY OF MY ORIGINAL CONTRACT WITH SIGNATURE, I HAVE AN ATTORNEY TO REVIEW. ALSO, PUT MY ACCOUNT ON HOLD UNTIL FURTHER NOTICE.

I DO NOT GIVE DISH AUTOHORIZATION TO CHARGE ANYTHING TO MY CREDIT CARD.

SEND MY ORIGINAL CONTRACT OVER TO FELICIXXXX@LIVE.COM

JOSEPH WINTERS.
XXXXX RAVINE STREET
ABITA SPRINGS, 70420

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Jennifer S. June 18, 2014 at 3:08 pm

Hi. MY name is Jennifer S.and my family is going through the same situation. We just moved into our new apt last week and attempted to have services transferred. Of course since we are on the third floor we were told that we couldn’t get a signal. I spoke with customer service reps, supervisors and was even told that I was being transferred to the office of the president. When I spoke with someone there I was told in no uncertain words that I would have to pay a termination fee off $300 for “services” that I wouldn’t be receiving. I have reviewed the contract provided on the website and no where does it state that the customer can be penalized for services not being rendered. Did Dish provide you with your signed contract. Where you able to cancel? What did you do?

To Dish network: I would like a copy of the signed contract as well. I will have my lawyer review the contract I signed and also the contract provided online.

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Kathryn Williams July 23, 2014 at 2:49 am

I got a copy of my “signed” contract from Dish in the mail today, per my request. Lo and behold, it’s not my signature and I’ve never seen this contract before. They FORGED my name in 4 separate places and I am pursuing this criminal activity with the Attorney General’s office tomorrow<

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Mark June 2, 2014 at 6:32 pm

On May 24th 10:00am my car was hit by a Dish van in Troy, MI. The driver and I exchanged information and I was told that a dish employee would call me and come over and take pictures of my car. This was done on the 24th and I was told I would receive a call in the next few days. On May 27th the insurance company call and left a message. I have called the insurance company 9 times, all going to VM and never received a call back. On May 29th I started calling the corporate office and have been told on 4 different times and employees that I will get a call back. I have yet received a call from the corporate office on this matter. All I want is to get my car repaired. After all the calling I ‘am sure I will not get a call from Dish from this emai,l but if someone does read this please respond to my email address with a name and number I can call you at.
Mark

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Jim Williams May 31, 2014 at 3:31 am

I got a call from a collection agency saying we owed Dish money. When I called Dish customer service they say it is for a missing modem. I have the UPS tracking number that proves it was delivered. After a 2 hour call I was hung up on because I was angry. Who wouldn’t be??? I am beyond disgusted with this company. I want the account removed from collections and written proof that I will not have this on my credit.

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Kris May 23, 2014 at 7:57 pm

So…this is my second message to you in 45 minutes! This is in regards to a very angry customer about a receiver that is faulty. Hopefully you read the first e-mail I sent. So I went into the site under my shipments and sure the customer service representative ordered me a receiver….the idiot ordered me the WRONG receiver! I wasted another 1/2 hour chatting with someone in frickin’ ASIA! ASIA…seriously. So to sum it all up. Last Sunday called tech support to trouble shoot the SINGLE receiver VIP221Z. Promised me a new one in 2 days. Wednesday still not here. Called customer service, they told me oh receiver en route, will be there by 6:00pm. No receiver. This is Friday, called customer service again. Customer service representative told me that there was no receiver ordered. I verified my model. VIP211Z – single receiver. He told me he would ship it expedited UPS service, waive the $20.00 fee told me it would arrive even on the holiday..HA! right….UPS isn’t open on Monday I checked. Logged into my account went to my shipping the idiot ordered the wrong receiver, he ordered the VIP222K – double receiver, not the one that had the issue. Got on line by the way this is the FOURTH time I have talked to Dish about this problem. Had to explain all over again what was going on. She wanted to trouble shoot the receiver before sending out another one. I told her NO I had already trouble shot the receiver with Tech Support on Sunday who decided that the receiver was bad hench that is why I was getting a new one. The crappy thing about it is I have to communicate with people in ASIA I can’t even get a representative from the United States where I live. She finally ordered me the receiver she said 3-5 days. OK..Let’s do the math. This is Friday, 3 days would be Monday – HOLIDAY 5 days would be Wednesday. I bet I don’t see it until Thursday or Friday!

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Kris May 23, 2014 at 7:57 pm

I am extremely angry with the customer service from Dish Network!!! Last Sunday May 18 I called into tech support because my single receiver was having issues. It cannot read the smart card. I have been patiently dealing with this problem by re-inserting the card several times until it could read it, but it will no longer do that. I called tech support and he said no problem you will have a new receiver in 2 days. By Wednesday May 21, I still had no receiver. It was 5:30 in the afternoon and I called Dish Network once again. The customer service representative stated how sorry they were but ASSURED me that the receiver would be delivered to my door by 6:00PM that day. They said they looked in the system and it was out for delivery. HMMMMMMM no delivery. Now this is Friday May 23, I still have NO receiver. I called AGAIN to customer service. The guy looked in the system and apologized…..THE RECEIVER WAS NEVER ORDERED!!! How can a customer service representative that I called 2 days prior tell me that I would have the unit by 6:00pm that day and this one tell me that it was never ordered???? OK so he said, no problem, we can ship you out UPS Expedited service a receiver and he would wave the $20.00 fee. OK fine, but this is Friday this is Memorial Day weekend I told him. He said NO problem that they would deliver even on a holiday?!?? SERIOUSLY?!?!?!?! I just called UPS and they informed me that they would be closed on Monday. So…again it is Friday and I probably still won’t see the receiver until next Wednesday or Thursday….I am furious with the customer service. Tell you what….why don’t you employ Americans instead of people in another country – ASIA. Oh I know why because you would have to pay them a little more money, but the customer would get way better service and you would be investing in our country and helping out our people. If this is they way you handle customer service, I don’t have a problem looking elsewhere for my TV viewing needs, I have internet from a different provider, I get Netflix, plenty for me. I am almost betting that 1 this e-mail won’t get read or 2 if it does that no one will take the time to write me back or to even compensate me for MY time that I have had to spend on the phone trying to get a piece of equipment replaced that isn’t working or the frustration of having to pay for service that I cannot use. At least there is the power of the internet to unleash my frustrations out on against crappy customer service if it isn’t rectified. An extremely pissed off and dissatisfied customer!

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anna sinclair May 23, 2014 at 12:31 pm

Months ago I contacted Dish regarding their loss of NBC and their replacement of this loss with WGN. WGN is a Chicago local channel and I live in Florida, it was a ridiculously insulting replacement. I was going to cancel based on 2 years of bad service but decided to give them one last chance when they agreed to pay a portion of the cost for an antenna so I could pick up the local channels I had lost due to DISH’S contract disputes. This calculated to a minor change on my bill with a $2 credit times 6 (months). The “loyalty dept” made a mistake and posted it as a charge and not a credit. For the next 4 months, I contacted them every month to fix this and was told it was fixed and it was not. Finally 2 months ago the posted a $2 credit but did not remove the $2 charge zeroing out the credit that was owed. Last month again they told me it was fixed and based on the now 9 HOURS I had spent on the phone and online with them they posted an additional $5 times 20 month credit – which in affect means you have to stay a customer another 20 months. This month bill wrong again. Here is a copy of my conversation in April which ended with Michelle stating the charge had been removed and the conversation I had yesterday which ended with Neil calling me a scam artist trying to fish for more credits and prolonging the conversation as long as he could by going on and on… We manage several condo and associate home areas in the Chicago area and have decided that based on Neil’s rudeness and insulting comments we can no longer allow Dish to be a contractor on any of the properties. We have sent out a letter this AM offering comcast or direct as alternatives which will be allowed on the property. All homes will have 90 days to make an alternative choice for their tv, internet, etc needs. Effective September 1, 2014 no Dish equipment or representatives will be allowed on the property. This because of one employees rudeness which was just the icing on the bad customer cake that dish served up.

Darwin (ID: EOV): Hi, my name is Darwin (ID: EOV). How may I help you?
Darwin (ID: EOV): How may I help you today?
Darwin (ID: EOV): Thank you for providing your account information and PIN when launching the chat. I have your account loaded and have verified your information.
anna sinclair: i spoke to an op a month ago who was to remove the 2.00 welcome pack monthly charge and reverse it so i would receive the 2.00 credit each month instead of a credit and a charge she did not do so. I am goint to copy and paste that convversation
Darwin (ID: EOV): I’m sorry to hear that. Let’s get this taken care of.
anna sinclair: Hi, my name is Jillianne (ID: J3S). How may I help you?
Jillianne (ID: J3S): How are you doing today? I hope you’re having a great day, Anna!

anna sinclair: every month my bill is wrong. can you switch me to the executive office
Jillianne (ID: J3S): Thank you for providing your account information and PIN when launching the chat. I have your account loaded and have verified your information.
Jillianne (ID: J3S): I’m sorry to hear that you’re having an issue. Don’t worry, I’ll do my best to help you out.
anna sinclair: please swith me to the executive office
Jillianne (ID: J3S): I understand where you are coming from.
Jillianne (ID: J3S): How may I help you today, Anna. I am here to help you.
Jillianne (ID: J3S): What is wrong with the bill?
anna sinclair: third request please switch me to the executive office NOW. I have been told to request this by the executive/loyalty dept
Jillianne (ID: J3S): Please let me get you over to my supervisor. Please, stay online.
Supervisor – John Patrich (ID: GE6): Hi, my name is Supervisor – John Patrich (ID: GE6). How may I help you?
Jillianne (ID: J3S) has left the chat.
anna sinclair: if you look at my bill there is a one time charge of 2.00 this was ALWAYS suppose to be a credit. I finally chatted with a supervisor two months ago who could do simple math and understand the issue and issued credits. now AGAIN on this bill I have the charge.
anna sinclair: I have now had 16 HOURS total of my time wasted on this matter.
Supervisor – John Patrich (ID: GE6): Hi Anna, thank you for taking the time on bringing your concern to my attention.
Supervisor – John Patrich (ID: GE6): Thank you for bringing me up to speed on your concern as well.
anna sinclair: please quite macro’ing platitudes that are not appropriate to the situation
anna sinclair: r u looking at my bill
Supervisor – John Patrich (ID: GE6): I am currently investigating on the account.
anna sinclair: At this time, I am filing a complaint with Florida State Consumer Fraud. This should not have gone on so long nor should I have had to invest so much of my time trying to have it corrected each mont. I feel that Dish has deliberately stolen my time and is CONTINUING to do so RIGHT NOW
Supervisor – John Patrich (ID: GE6): I understand your situation Anna. At this time, I have to refer you now t our Loyalty Team for further assistance. You may also reach them at 866 2182297. Please stay on the line while I transfer you.
Supervisor – John Patrich (ID: GE6) has disconnected.
Michelle (ID: GP5): Hi, my name is Michelle (ID: GP5). How may I help you?
Michelle (ID: GP5): Thank you for contacting the customer loyalty department at DISH. Please give me a few moments to review the previous chat. If you need to reference this chat my name is Michelle and my operator ID is GP5. I am looking forward to helping you today.
Michelle (ID: GP5): Hello Anna. I am sorry you are having an issue with your billing. I will be happy to help you.
Michelle (ID: GP5): I see that you have a concern over a $2.00 charge for the welcome pack. I do also see that you have a $2.00 credit every month as well.
anna sinclair: I asked to be switched to your dept immediately and your inept employees refused and wasted my time further as I am typing this I am copying and pasting in my Consumer Fraud complaint.
Michelle (ID: GP5): If you look at your bill you will see the $2.00 charge under one time charges but right underneath that you will see one time credits in the amount of $2.00.
anna sinclair: The charge should have always been a credit! so when you charge 2 then credit 2 you have 0 no credit and if you look for months there was just the charge before I caught it and found an employee who could do math and see the problem
anna sinclair: do you understand that your comp offered me a 2 credit each month and for months, if you look at older bills, the credit ONLY showed up a charge, when it was finally “fixed” it was done in such a way so there was no credit. SIMPLE MATH
Michelle (ID: GP5): I do understand Anna. I see that there is the charge and the credit.
anna sinclair: Dish has stolen HOURS of my time each month fixing billing ERRORS. This is NOT my job. I feel that you are targeting Senior Citizens with this type fraud. Where is the credit I was suppose to be receiving each month
Michelle (ID: GP5): I am sorry that this is an issue and I do see the $2.00 charge and the $2.00 credit every month. I do see that you did have a $10.00 credit that expired in February. The $2.00 discount is still there.
Michelle (ID: GP5): If you like I can add an extra $5.00 credit per month for the next 20 months with no commitment requirement.
anna sinclair: Fine but I also want the 2 charge each month removed as it should have been 3 months ago when I first contacted you.
Michelle (ID: GP5): I show it has been credited each month and I have pulled up your last 2 statements to make sure.
Michelle (ID: GP5): The credit is there under one time credits. Give me one moment to add the discount.
anna sinclair: I need the “one time” charge removed so the credit will apply correctly.
Michelle (ID: GP5): Your new monthly rate will be $14.99 plus tax. You will see the discount on your next bill.
Michelle (ID: GP5): There is the one time charge for $2.00 and then the one time credit for $2.00. They are offsetting each other.
anna sinclair: I know they are and I want the one time CHARGE removed so that they quit offsetting each other and I receive the 2 credit as I should have for the last problem
Michelle (ID: GP5): Thanks you for your patience Anna. I did have my supervisor go in and permanently remove the $2.00 charge. You will not see it on your bill anymore.
You have disconnected.

A

Darwin (ID: EOV): Please give me a moment to read it.

anna sinclair: at the bottom of this conversation i have had EVERY month for 4 monts I have told this has been corrected.
Darwin (ID: EOV): Thank you for that information.
anna sinclair: Now in additon to the $5×20 credit I should b e credit or the last few months were you zero’d out my 2.00 credit. I am forwarding all of this to consumer fraud. I have spent HOURS tryingto get someone there to do their job
Darwin (ID: EOV): Let me check on that, Anna.
Darwin (ID: EOV): Anna, as per checking here the last time you received the $2 adjustment for the welcome pack was just last 4/22/14. Today is 5/22/14 so it will be generated.
anna sinclair: please switch me to a supervisor
Darwin (ID: EOV): The adjustment never missed a month, Anna. In fact it was a $10 adjustment prior to the $2 adjustment.
anna sinclair: I just got my new bill and if you look at it, the 2.oo credit is there but the 2 debit is ALSO there DO the math
Darwin (ID: EOV): Let me check on that, Anna.
anna sinclair: THE 10 ADJUSTMENT WAS FOR SOMETHING ELSE DISH SCREWED UP. THE 2 CREDIT IS OFFSET BY THE 2 CHARGE WHICH WAS A MISTAKE THIS IS NOT ROCKET SCIENCE. PLEASE SWITH ME TO A SUPERVISOR IN THE LOYALTY DEPARTMENT.
Darwin (ID: EOV): Let me check my supervisor please hold.
Darwin (ID: EOV): Thank you for your patience.
anna sinclair: I AM FILING A FRAUD COMPLAINT WIHILE I WAIT
Darwin (ID: EOV): Anna, as per checking here you’re right it has a $2 credit but a $2 debit also generated.
anna sinclair: R U REFUSING TO TRANSER ME TO A SUPERVISOR
Darwin (ID: EOV): I can transfer you to my supervisor but just to set your expectation we can resolve this through this chat.
anna sinclair: TRANSFER ME TO A SUPERVISOR YOU HAVE WASTED MY TIME THEN ONLY TO SAY “YOU ARE RIGHT” TRANSFER ME NOW. OR I WILL CONSIDER THE REQUEST REFUSED.
Darwin (ID: EOV): Sure please hold, Anna.
Darwin (ID: EOV): Please hold while I transfer you.
Mary Rose Velle (ID: 77V): Hi, my name is Mary Rose Velle (ID: 77V). How may I help you?
Darwin (ID: EOV) has left the chat.
Mary Rose Velle (ID: 77V): Hi, Anna. I will be happy to assist you with your concerns today.
anna sinclair: FIRST I ASKED 5 MIN AGO TO BE TRANSFERRED AND WAS ON HOLD FOR A SUPERVISOR JUST TO BE TOLD DARWIN HAD NOT DONE SO THEN HAD TO ASK 4 ADDITIONAL TIMES B4 HE DECIDED TO DO SO. THIS IS HORRIBLE CUSTOMER SERVICE. IF YOU LOOK AT MY LAST CONVERSATION A MONTH AGO THE 2 CHARGE WAS TO BE REMOVED AS IT WAS AN ERROR AND I WAS TO STILL RECEIVE THE CREDIT DARWIN WAS TOOOO STUPID TO UNDERSTAND THAT.
Mary Rose Velle (ID: 77V): I understand. I apologize for the inconvenience.
Mary Rose Velle (ID: 77V): Let me review on the account.
anna sinclair: i NOW JUST COMPLETED A FRAUD COMPLAINT BASED ON DARWINS STUPIDITY. HE TRIED TO CONVINCE ME THE ACCOUNT WAS CORRECT. THIS IS 5 MONTHS OF CONTACTING THIS DEPT EVERY SINGLE MONTH.
Mary Rose Velle (ID: 77V): I sincerely apologize regarding that. Just to verify, you want us to remove the $2 charge on Welcome Pack instead of applying $2 credits for that, right?
anna sinclair: A. THE 2 CHARGE WAS ALWAYS SUPPOSE TO BE A CREDIT. B. WHEN I NOTICED THE CHARGE AND CALLED IN A CREDIT WAS ADDED. C. THE CHARGE WAS NEVER REMOVED SO THE CREDIT WAS
anna sinclair: JUST A JOKE.
Mary Rose Velle (ID: 77V): I see.
anna sinclair: I SHOULD HAVE HAD A 2 CREDIT FOR EACH MONTH X 10
anna sinclair: INSTEAD BECAUSE OF AN ENTRY ERROR IT WAS A CHARGE AND YOU HAVE REFUSED TO REMOVE THE CHARGE AND ZEROED OUT THE CREDIT AND STOLEN!!!!!! HOURS OF MY TIME TRYING TO GET SOMEONE TO CORRECT THIS. AS YOU CAN SEE BY WHAT MICHELLE SAID A MONTH AGO “SHE HAD HER SUPERVISOR REMOVE THE CHARGE” AN OBFIOUS LIE
Mary Rose Velle (ID: 77V): I understand. As I can see here, you are being charged for $2 monthly and credit as well for $2 on Welcome Pack. I’ll be glad to apply $2 for the next 8 months on your account to correct the bill. Would that be okay?
anna sinclair: I WANT THE 2 CHARGE REMOVED – IT WAS PUT THERE IN ERROR AND YOU ARE ONLY OFFSETTING A MISTAKEN CHARGE WITH THE CREDIT WHAT PART OF THAT IS NOT CLEAR.
anna sinclair: THE 8 MONTHS ADDITIONAL OF 2 WILL CORRECT THE PAST BILLS BUT I STILL NEED THE CHARGE REMOVED OR IT WILL JUST CONTINUAL TO BE A BILL BASED ON FRAUD.
Mary Rose Velle (ID: 77V): I understand. Since the account is being charged for $2 and also being credited, I will put additional $2 so that there will be $2 deduction on the bill. As of now, I cannot remove the $2 charge. The best that I can do is to apply another credit for $2 for the next 8 months.
anna sinclair: WHY IS IT YOU CAN NOT REMOVE A CHARGE THAT SHOULD HAVE NEVER BEEN THERE. HOW ARE YOUR JUSTIFYING THIS 2 CHARGE EACH MONT WHICH STATES IT IS A “ONE TIME CHARGE”
anna sinclair: AT THE END OF 8 MONTHS I WILL BE BACK TO BEING OVERCHARGED 2 EACH MONTH JUST BECAUSE THE LOYALTY DEPT ENTERED IT INCORRECTLY WHEN THEY OFFERED ME THE INITIAL 2 CREDIT. THIS IS FRAUD.
Mary Rose Velle (ID: 77V): It is an adjustment on the account that’s why it is being placed on the One time charge portion of the bill.
Mary Rose Velle (ID: 77V): The account will not be overcharged by $2 after 8 months, Anna. There is a $2 charge and also a $2 credit on the account. That’s why I will put another $2 credits on the account.
anna sinclair: HOW ARE YOU JUSTIFYING ‘ADJUSTING” MY ACCOUNT WITH AN ADDITONAL 2 CHARGE EACH MONTH. FOR WHAT? I AM ALREADY PAYING FOR THE WELCOME PACKAGE
anna sinclair: AT THE END OF 8 MONTHS THE CREDITS RUN OUT AND THE CHARGE WHICH IS AN ERROR WILL STILL BE THERE.
anna sinclair: i PAY 19+ FOR THE WELCOME PACKAGE THERE IS NOT A 2 EXTRA CHARGE ON ANYONE ELSE’S BILL THIS CHARGE WAS AN ERROR HOW MANY TIMES DO I HAVE TO SAY IT IS A FRAUDLENT ONGOING CHARGE.
Mary Rose Velle (ID: 77V): On One Time Charges part of your bill, you can see $2 Charge for the Welcome Pack and on One Time credit part you can also $2 credits for Welcome Pack. It means the account is not being overcharged for $2.
Mary Rose Velle (ID: 77V): Today, I will apply another $2 credits on the account for the next 6 months and it will appear on Monthly Savings part of your bill.
Mary Rose Velle (ID: 77V): **8 months.
anna sinclair: IF YOU READ MY CHAT FROM A MONTH AGO. I WAS TOLD THE 2 CHARGE WAS BEING REMOVED AS IT SHOULD HAVE NEVER BEEN THERE. THIS STATEMENT WAS MADE BY MICHELLE. PLEASE TELL ME HOW YOU NOW FEEL THE CHARGE IS JUSTIFIED. I WANT THIS MISTAKEN CHARGE REMOVED DO YOU NOT UNDERSTAND OR DOES THAT STATE CONSUMER FRAUD DEPT HAVE TO EXPLAIN IT. I PAY FOR THE THE WELCOME PACK AND A MEMBER OF THE LOYALTY TEAM MADE AN ADJUSTMENT ON MY ACCOUNT THAT WAS TO BE A 2 CREDIT EACH MONTH TO COVER THE COST OF AN ANTENNA TO PICK UP LOCAL CHANNELS YOU LOST FOR A WHILE DURING NEGOTIATIONS – INSTEAD HE MISTAKENLY MADE IT A MONTHLY 2 CHARGE INSTEAD OF A CREDIT. THIS 2 CHARGE IS ENDLESS AND YOU WANT TO ADJUST IT FOR 8 MONTHS AND THEN WHAT?? I GO THROUGH THIS AGAIN TO GET IT REMOVED. THE FACT DISH HAS NOT REMOVED THIS MISTAKE AND HAS KNOWLINGLY CONTINUED TO BILL ME IN THIS MANNER IS FRAUD.
anna sinclair: I WANT MY BILL TO READ CORRECTLY WHICH DOES NOT MEAN ADDITIONAL ADJUSTMENTS OTHER THAN TO CORRECT PAST MISTAKES. IT MEANS REMOVING THE FRAUDULENT MONTHLY 2 CHARGE.
anna sinclair: IF YOU CAN NOT DO THIS PLEASE TRANSFER ME TO SOMEONE WHO CAN. SINCE A MONTH AGO MICHELLE STATED HER SUPERVISOR WAS REMOVING IT. WAS THAT A LIE???????????
Mary Rose Velle (ID: 77V): I have reviewed on the account, Anna. I can see here that you are being charged but there’s also a credit of $2 for that. The account was not overcharged but there are missing credits.
anna sinclair: YOU DO NOT UNDERSTAND A WORD OF WHAT HAS BEEN SAID. PLEASE TRANSFER ME TO SOMEONE IN THE EXECUTIVE OFFICE/LOYALTY TEAM. FOR THE 8TH TIME THE CHARGE SHOULD HAVE NEVER NEVER NEVER NEVER BEEN THERE. ONLY CREDITS. PLEASE TRANSER ME NOW.
Mary Rose Velle (ID: 77V): I understand your frustration, Anna. I am a customer myself and I don’t like it if expectations were not set properly.
Mary Rose Velle (ID: 77V): I have contacted our Executive Resolutions Team and they have reversed the charges for the $2 on Welcome Pack.
Mary Rose Velle (ID: 77V): You will not see this charge anymore on the next month’s bill.
anna sinclair: PLEASE TRANSFER ME TO SOMEONE WHO UNDERSTANDS BASIC MATH. THE 2 CHARGE WAS SUPPOSE TO BE A CREDIT. WHEN THIS WAS BROUGHT TO THE CHAT PERSONELL ATTENTION INSTEAD OF REMOVING IT THEY JUST ADDED A 2 CREDIT WHICH JUST ZEROED OUT THE CHARGE AND I STILL DID NOT HAVE MY 2 CREDIT. THE CREDIT. I AM TYPING THIS NOW SO THAT I CAN COPY IT INTO MY STATE COMPLAINT AS I WAS TOLD THE SAME THING “THAT IT WAS BEING REMOVED” LAST MONTH. WITH THE BACK CREDITS WHAT IS MY CURRENT BILL?
Mary Rose Velle (ID: 77V): Alright. One moment please.
anna sinclair: AND WHO DID YOU SPEAK TO IN THE EXECUTIVE RESOLUTION TEAM. I WOULD LIKE THEIR NAME AND ID NUMBER.
Mary Rose Velle (ID: 77V): His operator’s ID is O0k.
anna sinclair: I DO WANT YOU TO UNDERSTAND, AS A CUSTOMER YOURSELF, I HAVE SPENT 9 hours ON LINE TRYING TO GET THIS FRAUDULENT CHARGE REMOVED.
Mary Rose Velle (ID: 77V): I know how frustrating this issue on your part but don’t worry, I’m here to help you out.

Mary Rose Velle (ID: 77V): I’ll be transferring you to the Account Specialists. Please stay on the line while I transfer you now. Have a great day ahead!

Mary Rose Velle (ID: 77V) has disconnected.
Sara (ID: 8NH): Hi, my name is Sara (ID: 8NH). How may I help you?
Sara (ID: 8NH): Thank you for contacting the customer Loyalty Department at DISH. Please allow me a few moments to review the previous chat. If you need to reference this chat my name is Sara and my operator ID is 8NH I am looking forward to helping you today.
Sara (ID: 8NH): Hello Anna, as reviewing your conversation, you are contacting us regarding a $2 charge on your bill, is this correct?
anna sinclair: AT THIS POINT, I AM SO DISGUSTED I FEEL MY ONLY RESOLUTION IS TO HAVE FLORIDA CONSUMER FRAUD TAKE A LOOK AT MY LAST 6 CHATS WITH YOUR REPSS. EACH WHO TOLD ME THEY WOULD FIX THE ISSUE. THE FIRST LOYALTY REP I SPOKE TO ON THE PHONE WHEN I HAD TO BUY AN ANTENNA TO PICK UP LOCAL CHANNELS FOR WHICH DISH WAS IN PRICE NEGOTIATION FOR, OFFERED ME A 2.X10 CREDIT. INSTEAD HE MADE IT A 2 CHARGE. SIMPLE ENOUGH TO FIX BUT HERE WE ARE MONTHS LATER COSTING ME TIME TO TRY AND GET IT FIXED. THE SOLUTION BY DISH WAS TO ISSUE A 2 CREDIT WHICH THEN MADE THE INITIAL OFFERER DEFUNCT AS IT ZEROED OUT EVERYTHING. THEN REPEATEDLY I WAS TOLD, AS YOU CAN SEE BY SPEAKING TO MICHELLE LAST MONTH, THAT THE 2 CHARGE WOULD BE REMOBED AND YET AGAIN THAT WAS ANOTHER LIE.
Sara (ID: 8NH): I do apologize for any inconvenience and will be happy to help you with your account today.
Sara (ID: 8NH): I am very sorry for any frustration in this matter Anna. I do show that you are being credited for the $2.00 charge on your bill.
Sara (ID: 8NH): You were also given a $5 discount for 20 months for all your frustration.
anna sinclair: I THOUGHT THE LAST SUPERVIOSR FIXED THIS SHE STATED IN WRITING THAT SHE DID SO BY SPEAKING TO SOMEONE IN THE LOYALTY TEAM WHO HAD REMOVED THE CHARGE AND OFFSET PAST BILLS WITH AN 8 CREDIT. THE 5 CREDITS WERE DUE TO THE 8 HOURS CHATTING WITH YOU TO AGAIN NO FIX THE PROBLEM
Sara (ID: 8NH): I do understand.
anna sinclair: YOU OFFERED A 5 CREDIT WITH THE UNDERSTANDING AND THE WRITTEN STATEMENT TAHT THE PROBLEM WAS FIXED AND TEH MISTAKEN CHARGE WAS REMOVED. THAT WAS A LIE AS IT IS ON MY NEW BILL THIS IS FRAUD
anna sinclair: NOT ONLY IS IT FRAUD IT IS ELDER ABUSE. JUST FIX THE PROBLEM I STOP STEALING MY TIME.
Sara (ID: 8NH): I do apologize.
anna sinclair: WORTH NOTHNG
Sara (ID: 8NH): I do show that there was a $2 charge and $2 credit applied.
anna sinclair: IS THERE SOMEONE OVER YOU WHO CAN UNDERSTAND THE PROBLEM
Sara (ID: 8NH): I show your current monthly rate as of now is $14.99 plus tax with the discount you are receiving.
anna sinclair: IS THERE SOMEONE OVER YOU WHO CAN UNDERSTAND THE ISSUE PLEASE TRANSFER ME TO YOUR SUPERVISOR
Sara (ID: 8NH): Yes one moment please.
anna sinclair: i HAVE SPOKE WITH 3 VERY VERY STUPID EMPLOYEES WHO DO NOT UNDERSTAND BASIC MATH AND ARE INCAPABLE OF FIXING A SIMPLE ISSUE.
Sara (ID: 8NH): I am very sorry for any frustration in this matter Anna.
anna sinclair: PLS TRANSFER ME TO UR SUPERVISOR
anna sinclair: IN THE UNITED STATES
Sara (ID: 8NH): Yes ma’am, one moment, and I will get you transferred, thank you for your patience.
Supervisor – Nick (ID: OHX): Hi, my name is Supervisor – Nick (ID: OHX). How may I help you?
Sara (ID: 8NH) has left the chat.
anna sinclair: R U IN THE UNITED STATES
Supervisor – Nick (ID: OHX): I am. How can I help you.
Supervisor – Nick (ID: OHX): The previous agent was as well.
anna sinclair: A. SEVERAL MONTHS AGO I CALLED THE LOYALTY DEPT DURING DISH’S CHANNEL NEGOTIATIONS. I WAS OFFERED A 2 DOLLAR X 10 CREDIT TO OFFSET THE COST OF AN ANTENNA.
anna sinclair: B. THE REP ENTERED IT AS A CHARGE INSTEAD OF A CREDIT.
anna sinclair: C. WHEN I CONTACTED CHAT I WAS TOLD I WAS WRONG AND THIS WENT ON FOR MONTHS
anna sinclair: D. THEN A 2 CREDIT WAS ISSUED BUT THE CHARGE WAS NOT REMOVED SO THERE WAS NO CREDIT.
anna sinclair: E. LAST MONTH AS YOU SHOULD BE ABLE TO SEE FROM THE CHAT I ATTACHED MICHELLE STATED HER SUPERVISOR WAS REMOVING THE CHARGE (A LIE)
anna sinclair: N
anna sinclair: NO ONE THERE SEEMS TO KNOW HOW TO JUST REMOVE THE CHARGE WHICH WAS AN ERROR AND CREDIT ME FOR THE BACK MISSED CREDITS THAT WERE ZEROEDD OUT BY TEH CHARGE
Supervisor – Nick (ID: OHX): I am aware. It does look like it has all been taken care of today.
anna sinclair: THE 5 TIMES 20 CREDIT WAS FOR THE HOURS AND HOURS I HAVE SPEND ON THIS STUPIDITY
Supervisor – Nick (ID: OHX): That is on there as well and all of the $2 charges have been reversed.
anna sinclair: IF IT WAS TAKEN CARE OF , WHY WAS I TRANSFERRED AND ANOTHER 30 MIN OF MY TIME WASTED BY SARA? WITH ADJUSTMENTS WHAT IS MY CURRENT BILL?
Supervisor – Nick (ID: OHX): You requested a supervisor.
anna sinclair: BY REVERSED DO YOU MEANT IT IS REMOVED FROM FUTURE BILLS
Supervisor – Nick (ID: OHX): It looks like the $2 credits will defer 1 at a time each month on the 22nd.
anna sinclair: WHY ISN’T THIS CHARGE REMOVED NOT DEFERRED? PLEASE EXPLAIN THIS FRAUDULENT CHARGE THAT IS ON THE BILL EACH MONTH. I PAY FOR THE WELCOME PACK SO THE 2 CHARGE IS FRAUD. IT WAS ADDED IN ERROR AND THE ONGOING REFUSAL OF DISH TO REMOVE IT IS FRAUD.
Supervisor – Nick (ID: OHX): Let’s take a step back.
anna sinclair: DO YOU UNDERSTAND THAT THE 2 CHARGE AND 2 CREDIT ADDS UP TO 0 FOR THE CREDIT THAT WAS SUPPOSE TO HAVE BEEN THE ORIGINAL SOLUTION. DO YOU UNDERSTAND THAT WHEN THE NEW CREDITS END I WILL BE STUCK WITH A CHARGE THAT WAS AN ERROR BUT HAS BECOME FRAUD
Supervisor – Nick (ID: OHX): The charge will not apply anymore.
anna sinclair: A STEP BACK TO A MONTH AGO IS MICHELLE STATING HER SUPERVISOR REMOVED THE CHARGE.
anna sinclair: HAS THE CHARGE BEEN REMOVED PERMANENTLY FROM MY BILL. I UNDERSTAND THAT AT FIRST IT WAS AN ERROR BUT BASED ON MY REPEATEDLY BEING TOLD IT WOULD BE REMOVED AND IT WASN’T IT IS FRAUD.
Supervisor – Nick (ID: OHX): The $2 charge that was supposed to be a credit was not indefinite and never has been.
anna sinclair: DEFINE “NOT APPLY”
anna sinclair: AM I GOING TO SEE THIS CHARGE ON MY NEXT BILL.
Supervisor – Nick (ID: OHX): You will not.
anna sinclair: WHAT WILL I SEE? THE 5X20 CREDIT FOR THE NOW 10 HOURS (OVER 90 MIN TODAY) TRYING TO GET DISH TO CEASE AND DESIST FROM BILLING FRAUD, AND THE 2X8 FOR PAST CREDITS THAT WERE ZEROED OUT?
Supervisor – Nick (ID: OHX): You have received a good amount of credit according to what I see. You receive a $10 credit from December through March. We provided a $5 * 20 that is well above the original offer and I am not going to add an additional $2 credit to that.
anna sinclair: THAT IS THE CREDIT THAT THAT MARY ROSE STATED SHE HAD ADDED WAS SHE LYING
anna sinclair: ALSO YOU DO NOT KNOW WHY THOSE CREDITS WERE ADDED ARE YOU MAKING A JUDGEMENT CALL THAT YOU WOULD RATHER NOT HAVE OUR CONDO ASSOCIATION BUSINESS IN CHICAGO
anna sinclair: I JUST COPIED MARY ROSE’S STATEMENT INTO MY FRAUD COMPLAINT ALONG WITH YOUR STATEMENT THAT SHE WAS LYING
anna sinclair: THE 2 CREDIT WAS TO OFFSET THE FACT THAT THE 2 ORIGINAL CREDIT WAS “MISTAKENLY” OFFSET.
Supervisor – Nick (ID: OHX): You were given a higher value offer because of the mistake.
anna sinclair: THE 2 CREDIT NEVER APPLIED DUE TO DISH EMPLOYEES ERRORS. 5X20 CREDIT WAS FOR MY TIME. ARE YOU STILL STATING THAT MARY ROSE LIED IN WRITING WHEN SHE STATED THAT SHE APPLIED THAT CREDIT?
anna sinclair: DID MARY ROSE COMPOUND THE SITUATION WITH FRAUDULENT STATEMENTS? IN WRITING!
Supervisor – Nick (ID: OHX): I am saying that the mistake was more than made up for and looking at the history of the account, we have treated you very fair when it comes to your monthly rate and credits provided. Do you not agree?
anna sinclair: NO. THE 10 PLUS HOURS I SPENT TRYING TO GET DISH TO FIX A PROBLEM THEY CREATED IS NOT OFFSET BY THE 5 CREDIT. BUT AGAIN, WAS MARY ROSE LYING? IF SO, WE HAVE FOUND THE ROOT OF WHY THIS WAS NOT FIXED LAST MONTH WHEN MICHELLE STATED IN WRITING THAT THE CHARGE HAD BEEN REMOVED. I HAVE A CONDO ASSOCIATION BUSINESS IN CHICAGO AND WE HAVE OVER 1500 RESIDENTS WITH DISH WHICH IS WHY THE CREDITS GO BACK AS FAR AS THEY DO. NOW YOU ARE TELLING ME THAT YOUR SUPERVISORS/MARY ROSE LIE TO CUSTOMERS. DO YOU AGREE, THAT MARY ROSE WAS LYING?
anna sinclair: THANK GOODNESS I COPIED AND PASTED MARY ROSE’S STATEMENT
anna sinclair: DO YOU AGREE?
anna sinclair: I THINK YOU ARE ATTEMPTING ELDER ABUSE. DO YOU ALWAYS TRY TO “TRICK” SENIOR CITIZENS? DO YOU AGREE?
Supervisor – Nick (ID: OHX): Here is what I see. You were offered a $16 credit in the form of $2 per month for 8 months. That was applied as a charge instead of a credit by mistake. 3 of the 8 $2 charges were already offset manually in addition to us reversing all 8 $2 charges, as well as providing a $100 value offer which is over 5 times the amount of the original offer.
Supervisor – Nick (ID: OHX): You can believe what you like, but we have been very fair.
anna sinclair: WA MARY ROSE LYING?
Supervisor – Nick (ID: OHX): I am not sure, and I find no relevance in that today because everything is now taken care of above and beyond the original offer. I will research the previous chats and address the situation if that agent was lying, but for this conversation, you are taken care of. Do you not agree with that?
anna sinclair: IT WAS STATED IN WRITING BY MICHELLE THAT THE 5X20 CREDIT WAS DUE TO THE FACT THIS WASN’T CORRECTED IMMEDIATELY. THAT SHE HAD CORRECTED THE PROBLEM AND I WOULD HAVE NO FURTHER NEED TO CONTACT DISH. NOT TRUE. NOW YOU ARE TELLING MARY ROSE LIED TOO?
Supervisor – Nick (ID: OHX): I have not seen the previous chats nor researched the situation. I am looking at this right now.
anna sinclair: I SPOKE TO MARY ROSE TODAY!!!!!! SHE TRANSFERRED ME TO YOUR DEPT TO FIGURE OUT EXACTLY HOW THE 8X2 CREDITS WOULD IMPACT MY CURRENT BILL.
anna sinclair: YOU DIDN’T RESEARCH THE SITUATION BEFORE YOU MADE STATEMENTS ABOUT FAIRNESS? YOU DIDN’T RESEARCH THE SITUATION AFTER YOU IMPLIED MARY ROSE WAS LYING? i AM LOOKING FOR MY DISH SALES REP IN CHICAGO’S NUMBER AND SEE IF HE CAN RESEARCH WHY THESE STATEMENTS WERE MADE ABOUT FAIRNESS. I THINK THEY WORK ON COMMISSION SO I DON’T THINK HE IS GOING TO BE HAPPY AS I KNOW I AM NOT
Supervisor – Nick (ID: OHX): I have no idea what you are talking about now, I am sorry. You lost me. You implied that there is a permanent $2 charge on the account. There is not, it was a deferred $2 charge for 8 months. ALL of that has been taken care of and you will not see it again. You were also provided a $5 credit for 20 months because of this. So, Mary Rose did not lie. SHe said exactly what I said.

Mary Rose Velle (ID: 77V) says: 03:45:39 PM [00:33:36]

I have contacted our Executive Resolutions Team and they have reversed the charges for the $2 on Welcome Pack.

Mary Rose Velle (ID: 77V) says: 03:45:55 PM [00:33:52]

You will not see this charge anymore on the next month’s bill.
Supervisor – Nick (ID: OHX): Now, I don’t see a need to apply an additonal credit because we already have more than made up for the mistake.
Supervisor – Nick (ID: OHX): Mary Rose Velle (ID: 77V) says: 03:32:39 PM [00:20:36]

I understand. Since the account is being charged for $2 and also being credited, I will put additional $2 so that there will be $2 deduction on the bill. As of now, I cannot remove the $2 charge. The best that I can do is to apply another credit for $2 for the next 8 months.
Supervisor – Nick (ID: OHX): That was not good enough for you, so you escalated.
Supervisor – Nick (ID: OHX): I am telling you now that there is no need to provide an additional credit, because we have already gone above and beyond.
anna sinclair: mary rose ” i will apply another 2 credit on the account and it will appear int he monthly savings for the next 6 months”
anna sinclair: that was not “good enough” because she never said the monthly charge was not indefinite.
Supervisor – Nick (ID: OHX): You did not accept that offer, and I see no need to add additonal credit at this point because you have received more than enough.
Supervisor – Nick (ID: OHX): Why do you not feel that way?
Supervisor – Nick (ID: OHX): Please explain this to me.
anna sinclair: As for the chicago sales rep from Dish who sold our business a package with 1518 units for the 3 condo associations we run I will explain to him that this is just not “good enough” customer service.
anna sinclair: I asked her to transfer me to tell me what the monthly bill would be but i see that this is NOT GOOD ENOUGH for you so we will be cancelling our chicago contract with dish due to your disrespect of MY TIME.
Supervisor – Nick (ID: OHX): You are entitled to your own opinion, but I think anyone that looks at this situation can only come to the conclusion that DISH went well above the norm to make up for the mistake, let alone the previous credits we have provided.
anna sinclair: I will make it clear that you “saw no need” to treat a customer with respect or honor statements by a coworker. I will also forward this with a fraud complaint stating Dish refused to honor statements made by a customer service manager.
Supervisor – Nick (ID: OHX): Your monthly rate is $14.99.
Supervisor – Nick (ID: OHX): PLease do and reference my name and operator ID. I am in the Littleton Call Center.
anna sinclair: my monthly rate is not the issue however you have made it your business. it is unfortunate you cost dish more than you make in a year which is our monthly association billing from dish
anna sinclair: i already new which center you were at.
Type your

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Monica May 22, 2014 at 9:17 pm

The customer service is the worst I’ve ever dealt with. Dish TV does not honor the promotions that they put forth. I switched to receive Southwest rapid rewards points and after four phone calls, speaking with 20 different people, Including lastly Denise Bove from the actual president’s office, It is very clear to me that they will do anything possible to screw the customer. They are not interested in trying to help or rectify any matter that they are responsible for. DO NOT MAKE THE MISTAKE OF SWITCHING TO DISH TV. IT IS ON THE BOTTOM OF THE PILE FOR A REASON!!!!!!

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dee May 22, 2014 at 3:30 pm

Been paying extra for moving service customer service said tech lied. Dish is by far the worst.

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Danisha May 20, 2014 at 12:45 pm

You all have the worst customer service I have ever experienced. They don’t seem to understand any of your concerns. I was late paying my bill and I lost all of my promotional offers. I have never in my life dealt with a cable company that takes away all of your promotions due to late payment; and I am on a pay as you go plan! You call would rather lose a customer than help them with something as simple as restoring their original service package. Well Good Bye!

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Sam Liming May 20, 2014 at 11:52 am

I sent an e-mail to your customer service last week and again today. They are sending me a return kit for a receiver I don’t have. The only equipment I have is shown as being active on my account. They are Model 311 and a Model 625. Two years or more ago my DVR quit working. Dish had a tech come out and he replace my DVR. I assume that DVR was 522 R0060016982. He took it with him. For about 3 months I had to fight Dish because they wanted me to send the receiver back, that I did not have. They billed me for it and I finally got that removed. They wanted me to contact the tech to have him send it. I did but I have no control over people you send out. I never heard another word. Now when you are upgrading or what ever you are doing I get another request to send a receiver back, 522 R0060016982, I do not have. It would seem that a company as big as your could get things straight. If I have to fight this fight again I will go to the Better Business Bureau and find another source for my service.

Sam Liming
8255909485983826

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Samantha May 19, 2014 at 9:58 pm

I have only been a customer for less then three months and they tried to raise my bill by $55 dollars before I even got to finish my three months of free movie channels. So I got two months and they tried to charge me for the third and final free month. I am ready to cancel this is such a scam. When I asked to cancel the guy was so rude it left me close to tears. I wish I never signed up. I guess if you don’t reply I will put this on twitter.

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Clarence May 16, 2014 at 6:05 pm

I had received a job offer from Dish Network in Chicago, IL but never got called back, I took my drug test and background check but still never got a email or call back. I would just like to know what happen?

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Doreen Brett May 16, 2014 at 10:05 am

I have a situation that is beyond my control where I have to cancel my Dish Network service, in Florida. My husband passed away suddenly, and I have sold my house and am moving out of state to be close to family. Therefore, I need to cancel my Dish service. I have been a Dish customer for YEARS, and in October last year added internet, which required a 2 year contract.

I am moving on May 28th and I called to cancel. I talked to a customer service representative, Kirsten, and then to a supervisor Christine, who told me that this is not a valid reason for cancelling without paying out the cancellation fee of $297.50, since “you are just moving.”

I would appreciate that fee to be waived, or at least greatly reduced due to my circumstances.

Please advise as soon as possible, as this is time sensitive. I only found out yesterday myself, that my apartment in Nebraska is ready.

Thank you,
Doreen Brett

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melodyweast May 15, 2014 at 11:45 am

stop b***hing to dish about your issues..it falls on deaf ears..EVERYONE CALL THE ATTORNEY GENERALS OFFICE.GOOGLE IT YOU CAN EMAIL THEM…IT THEY ARE FLOODED WITH COMPLAINTS THEY WILL ACT ON DISH….I FILED BANKRUPCY AND THEY WON’T EVEN LISTEN TO MY LEGAL RIGHTS…SO CALL THE GENERALS OFFICE OR EMAIL THEM

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Robert Mummey May 14, 2014 at 8:45 pm

I have an audio problem that local technicians cannot or will not recognize. There is and annoying “wind noise” in several stations – WEtv, TCM, Golf, Sundance – to name a few. I have had phone technical help, and house visits at my expense by both Dish and The Geek Squad. I am asking for some resolution to this problem or I will cancel Dish and try Direct ot Prism.

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Henry May 14, 2014 at 8:37 pm

This is the worst company ever . All they want is your money . I have been fighting back and forth for weeks know over a hd reciver . I have contacted my cousin who works for nbc nightly news . And they r doing a big story on Dish and how they screw people . And every phone has been recorded and u will hear how they treated me and my wife . Good luck with that dish . U GUYS SUCK.

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Maureen Furgala May 14, 2014 at 1:49 pm

Need someone to answer a phone or call me back–have had your service in thee past and went with direct but when ours bills kept going up I then went back to dish 2 years later–BIG MISTAKE!!!! We do not get half of our HD channels or we loose our signal in a gentle breeze–oh yeah–and you want me to pay you for your service–what service? We called the guy we ordered it from and he got mad and said it cost him $50.00 every time he sends a guy out—really? I don’t care how much it costs–I have to pay for a service I can’t use most of the time–someone better e-mail me on this matter or I will be seeking legal action! I’m all done!

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Roberto Rivera May 14, 2014 at 10:31 am

Dish, without any adequate notice, charged a cancellation fee to my girlfriend who only purchased a one time offer for a friend that was agreed upon by a representative of dish by phone that the offer can be brought and that the service.cost would be charged to the friend…three months later on this year of January my girlfriend’s bank called her about the charge of $440.00 was acquired by dish tv tthrough her bank account. My girlfriend is not onany billimg notices as well as not a customer for or by dish network….Tgis mirrors a case in california appeals court by custwrs….only this time it is a non- customer being charged a cancwllationfee without adequate notice by the representative who agreed to only have her pay the offee price of $67.00 last year..

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Stacey Collins May 13, 2014 at 6:15 pm

Where I do begin? I disconnected my service. I was told I would receive boxes to return the equipment. I never did. Then I received a $98 charge on my credit card for “unreturned equipment.” I called DISH to ask about this since no one sent the boxes. I heard various excuses. They “attempted” to send boxes or shipping labels over a few months and none arrived. I receive boxes on a daily basis for my career so it is not my address. So I requested the address in TX and sent the equipment myself. It has now been 5 months since I disconnected from DISH and am still waiting on my refund. I have never been through such a goose chase.

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JIM OWENS May 13, 2014 at 5:06 pm

What can you say dish just plain sucks in service and quality of tv picture having them out again to fix . I make them give me a time not just a time window of 4 hours but with in a few minutes and if they can’t then I’ll deduct my time from there bill as my time is a much a valve as there’s. They tried to charge for the repairs before its not my equipment it your and it doesn’t work so until it fixed I’ll be back charging you for time not working they wave the service call.

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kay walters May 13, 2014 at 3:49 pm

CEO: Joseph P. Clayton CPA
CFO: Robert E. Olson
COO: Bernard L. Han

Dear Sirs
I wish to make a complain on your Fayetteville DIsh
Please contact me because I need to complain about trying to restart my service and they took my equipment back and now they want to recharge me to get my service. 910 354 XXXX. I want my service restored but I am not willing to pay to rerent equipment so please call me and I will give you the entire detailsThank you
Kay walters

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S. Pickens May 8, 2014 at 5:39 pm

I order dish in a bundle package with another provider for phone, internet and t.v. My install took place in March 2014 and the nightmare began. The service was mysteriously unbundled and no one could tell me why. Dish has charged me over $150.00 per mo. when my bill should only be $60.99. I have placed call after call on this matter and the only thing that has been resolved is the account was re-bundled. Every call I make I speak to someone who requires me to re-cap the experience over and over again. I am told by the agents the issue has been resolved but my billing does not reflect the changes so I call again. I have had the worst customer service experience and as of today the issue remains unresolved. All I want is the account corrected to reflect my initial order and it has been like an act of congress to get this resolved. The agents can see what happened on the account but cant explain it so I continue to call, get different answers, a bunch of excuses, and rude agents that hang up the phone and say the call mysteriously disconnected. I have had the service for 2 payment cycles and regret the day I ordered the service. PLEASE PLEASE can someone assist with fixing this matter? It is very upsetting to spend my time making calls to Dish 2 to 3 times a week and be told ” I see your payment amount should be $60.99 but it is $150.00, I don’t know why you are being billed this amount and I will fix it.” and the end result is …. ITS NOT FIXED!

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Cheryl May 7, 2014 at 11:45 am

I had DISH since March 2013; I have had numerous contacts with DISH, customer service (via chat and phone calls), technical service (via chat and phone calls), and a supervising technician come to my home to fix our issue; being kicked out of On Demand either when watching a program or wanting to select a program to watch. We had been having to reboot almost every night. You can also check the pages of correspondence with your staff and notes from the supervising technician who finally came to our home. We had receivers changed and an ethernet connected to help with our issues. Nothing worked on a permanent basis.

The system would work for 1-2 days then start kicking us out again.

On April 2014, I had enough and contacted your office to come and disconnect your system and was asking who I needed to speak with about having an early disconnect cost waived due to your unsatisfactory performance. I was told that your company does not waive an early disconnect and that this was a “reasonable request” since we are asking to disconnect before March 2015. I spoke with a number of people and was actaully hung up on 2 times this year. You can review the phone conversations that occurred on March 31, 2014. I was also placed on hold waiting for a supervisor and was on hold for over 50 minutes then was disconnected; I heard someone pick up my line during that time and then place me back on hold. The second time on that day I was speaking with a supervisor who while I was talking with him either hung up one me or we were disconnected; if we were disconnected I did not receive a return call.

Then on or about April 17, 2014 when I officially called to disconnect my DISH service I asked who I could speak with about waiving the early disconnect fee. I was connected wtih someone in the executive office; who told me that he could send someone out; a supervising technician, who could see what was wrong, but could not approve my request because a supervising technician needed to say that “there was nothing that could be done to fix the issue; at a cost to me. I told this person that I did not want the service any more and through no fault of my own I was requesting that DISH be disconnected. He said there was nothing else he could do and then asked me if I had someone who could take over the last year of my contract then the early disconnect could be waived. I told him since I was dissatisfied with DISH why would I want to pass this on to anyone else.

We only wanted DISH to work; watch the programs we selected and that was it. DISH never provided that service to us. I do not believe that we should have had to deal with this continuous downtime for another year.

I would appreciate someone from the executive office to review the notes on all our chats, phone calls, and notes and then give me a call so I can answer any questions they might have.

I would also like someone from the executive office let me know what the official decision is on my request to have the early disconnect waived. I tried your network for over one year; had numerous conversations with staff to try to fix the problem and had a technician come to my home to try to resolve it (which did not occur).

I also responded to customer service phone survey’s and emailed your company a couple of times about my dissatisfaction with the end results and when I was hung up on and never did I receive a call back.

I would like someone to respond they have received this email and will get back with me after they have reviewed my file.

Thank you, Cheryl S.

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Prince May 5, 2014 at 10:33 pm

I signed up with dish in Dec I was supposed to get a promotional offer which was 55.00 off my service for the 1st 3 months. The fist bill came, no discount I had to call and finally the rep saw our service wasn’t bundled and corrected it. Told us to pay 55.00 less and she was filling out a management form. Now month 2 same thing, no discount, but they want us to pay full bill and promise to correct next billl. so we get transferred we were told again pay less and it will be fixed. Nope I get a disconnect notice because we didn’t pay the full bill that should have had discounts, I just escalated to a supervisor who said I have to pay full bill and the can’t credit a past bill even though the notes clearly said the discounts haven’t been applied. She was so rude she told me to hush when I was speaking. My wife got the phone because I was getting very upset, she told her same thing, why do you as a company not feel the need to honor your promotions and her as a business owner told the supervisor if she put off paying people she would lose her customers and employees, the supervisor clearly said I understand we are wrong, the discounts are in there but you must pay full amt and eat it up and we will fix it next month…….NO WAY… Fix this DIsh or the BBB will. I ask that some one at dish PLEASE LISTEN TO ALL MY CALLS TO YOUR REPS AND YOU WILL SEE WHY I AM UPSET… ALSO the supervisor that took my call today 5-5-2014 oh please listen to her and how she spoke.. I didn’t yell curse nothing and she cut me off several times and told me to hush… NO Way.. I am just getting started now.
So as company, if you feel the need to not honor your word to consumers, then I feel i should’t pay more money every monthor even any thing, if you can’t honor your promotions correctly, then my check book closed.
PLEASE get this fixed ASAP.
Prince

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Doris Mosier May 5, 2014 at 3:39 pm

I live at XXX Crawford street 46118 My brother still has service at my address but moved next store I want the satellite removed from my roof and put on his property he lives in a garage next store ..Please relocate his satellite dish off my property..ty Doris Mosier

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tricia May 5, 2014 at 10:59 am

Im furious! They over charged my cc 3xs, now my.dvr isn’t working properly, the 1 st tech stole money from me, and now they want to charge me for another dvr!!

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Olga May 1, 2014 at 2:51 pm

Hello, last month I signed up for the dish internet. the customer service rep. never explained or mentioned to me about Internet service and never mentioned that is satellite and on top of that never said its 24 month contract or leasing the modem, all he said 10 dollars will one time fee and thats it and it was a lie. The Internet is slow and when I called them today to cancel the service, the customer service is rude and hong up on me more than once. The supervisor she was rude and hong on me and said I have to pay 400 dollars for termination. I never got email conformation and I never heard anything about 24 months contract they never explained to me that and Last month I signed up for the dish Internet service and the customer service Representative lied to they are avoiding to answer the question why their customer service Representative lie to customers and signing up them for packages that they never mention contract. Also, customer service Representative and the installation guy was begging to give excellent feedback about them so they would get paid. I’m very unhappy with Dish and the headquarter are not answering the phone. does anyone know how to reach the CEO of the dish to resolve my issue because I do not wanna pay 400 dollars for crappy service and the way they treated me on the phone and what they put me through. It really got me angry the fact that dish is not honest and they lie to customers and charging additional fees without letting you know or explain the package. If i would just knew its a contract I would never sign up since I don’t like contracts. if someone knows how to reach the headquarters not the customer service because I’m tired of them please let me know.

Thank, you
Olga.S

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Laura McKeane April 27, 2014 at 11:31 pm

You subcontract with some very undesirable people. Someone came and sold me on service and totally lied about what the Joey’s and Hoppers did, and then the Dish Corporate company won’t make it right? I shouldn’t have to pay an extra fee to have a technician come out to correct a mistake that one of your subcontractors made. That is horrible business and horrible customer service and whoever your reps are from the ‘Office of the President, namely Andrew’ are rude and inconsiderate and need some customer service training. I will never recommend Dish to anyone, ever. Shame on you.

Laura McKeane

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Olga May 1, 2014 at 2:54 pm

Laura, I would say not only customer service need training but the supervisors also they are rude and charging crazy charges and never answer questions with honesty. Its a night mare for me because they are trying to make 400 of me to cancel the service. they never explained to me and they lied and keep hanging up on me. I would never recommend their service to anyone and they should’ve in business since they are scamming people.

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Tim April 27, 2014 at 11:52 am

Dish internet/tv its all ridiculous, I have been fighting with these narcissistic idiots that think your a complete moron for two years. after my two year contract has been up they are still charging my credit card for returned equipment fee for $157.00, which in fact they are saying it is an early termination fee , after i have paid the $175.00 two months ago for a termination fee. I returned my equipment per the people at dish i talked to and they still decided to take money out of my account without authorization, after speaking with yet another person she insist the money was for a early termination fee not returned equipment. so i spoke with Sigrid at 888-826-8137 ext:80457, who had told me that i never paid a early termination fee; However, in January i was told that i have to pay $175.00 for the early termination fee as i did. What i don’t understand is how they can pull money out of you checking account without authorization, when you pay your monthly bill you pay it with your card with authorization, and i never set up auto pay as i never will. its a wonder why Americans are so poor, corporate America like dish is ripping people off and breaking it off in there bums, may god be with you dish network, Carma’s a bitch. I WILL!!!! get my money back.

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Lukenta Davis April 24, 2014 at 10:44 pm

Yes I was wondering when would Campbellton Florida would be able to get the high speed internet in our area? It’s advertised on tv get anywhere but we can’t get it in Campbellton Florida.

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Jason April 29, 2014 at 9:37 pm

You are lucky that you haven’t been able to get the internet. Its slow and the data packages are ridiculous. All the plans are cut in half for peak hours and off hours. So if you get the best 30 gb plan you only get 15gb anytime data and 15gb are between 3a.m and 8a.m (central time) I’ve seen better smartphone data plans than the crap dish gives. When it gets windy or rains then the internet is even slower if it even works and when you run over your data plan then it slows down to dial up speed. I regret ever getting it and probably going to pay the 140 early termation fee just to get rid of it.

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JOHN F. April 24, 2014 at 4:48 pm

DO NOT USE THIS COMPANY DISH SUCKS. After 20 years with Cox I was talked into changing to Dish FALSE PROMISES they told me nothing but lies to transfer over to them. When I found out I cancelled my service after 15 months, now I have to pay $157.00 to cancel . The only reason they did not charge my account after I cancelled was because I put a stop on them being authorized to deduct funds.
So now I think I will send them $5.00 a month until it is paid.
They are a fraudulent deceptive and I have to add rude company. If there is ever a civil lawsuit against them I am in. Hmmmm funny they say I am not holding up to my end of the contract and they have a problem with that but when they don’t hold up to their end it seems to be ok. So can I send them a bill for not doing what they say they will do?

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Karin Olson April 24, 2014 at 12:26 pm

Overall, I don’t have any gripes with DISH. My husband and I have had them for 10 years or so. (I’ve lost track.) During that time I haven’t had any real problems. Well, that is until the last year. I’ve had recordings and timers show up on my DVR. It’s not the short recordings put there by DISH, and it usually happens late at night. It is for 1/2 hr or 1 hr shows or movies – not Pay-Per-View (PPV) or Video-On-Demand (VOD). I cancel the recording AND the timer so no more record. This happens 1 or 2 times a eek, and it’s been happening for over 6 months. Not a big deal because it doesn’t affect much. (As long as I remove the recordings so they don’t fill my DVR.) I’ve been on Live Chat 3 times in the past 7 months. No one can tell my WHY this is happening. I explain that there are no children in the home, and I am the only one who actually uses the DVR. The first Chat said I must be doing something wrong. If so, I’m doing it in my sleep because it happens overnight while my husband & I are sleeping. Anyway, I saved all chats. This past month I was looking at the past few months of bills, and I noticed a VOD billed 11/13 and one billed 12/10. NOT something anyone in the home ordered. (Also, checked my purchase history using my remote’s meno – NONE purchased and I asked how long the history stays on the screen.) Got on another live chat and got the charges reversed. Also told the person about the DVR issues. Again, no real answers. I have put locked the locked and put passwords on all 3 receivers (although the issue is only on ONE receiver). I have changed my online login and that affects my DISH Anywhere as well. By the way, all of this seems to have started after I installed DISH Anywhere on my tablet. The problem still occurs after I changed the login password. I logout from DISH Anywhere when I am not using it. I’m writing this just to document the problem further. I woke up to another new recording this morning. The 1966 Batman movie. Again, I did NOT record it last night. I went to bed before that, and I did not set a timer. (I also take pictures of all the screens on the TV as I make changes, delete, etc. I’m getting ready to write to Corporate Offices. If I’m doing something unintentionally to make this happen, then it seems that someone should have a valid answer for me. If I’m NOT doing ANYTHING to make this happen, then there must be some other issues at work. If that’s the case, then DISH needs to investigate and come up with a resolution. If I’m deleting unwanted recordings, then I’m assuming someone out there is not seeing what they’ve recorded. (Assuming some signals are getting crossed or . . .) Are there more out there like me (us)?

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Mary April 24, 2014 at 3:25 am

After several faulty dish boxes, we cancelled the service. Now we owe $500.00 Why should we pay for service we are not getting. They were not able to provide us a safe useable box. 3 boxes returned due to fire or smoke came pouring out. I hope karma takes care of this company. From the looks of things they enjoy scamming us little people.

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Jennifer April 23, 2014 at 3:15 pm

SHAME on the CEOs and COOs of this company !!!! How can you work and put your name on an establishment that actively chooses to scam people?? Do they not read these comments..one after another of cries and frustration from UNHAPPY CUSTOMERS?? I too was being charged over 3 years for something I did not request or aware of. But they refuse to reverse charges even with notes in computer of my attempts to cancel it. Their whole customer service team is a joke.. young folks trained to rebuttal you on everything. PLAIN RUDE!! And their managers + supervisors even worse. Im with anyone that wants to file a class action lawsuit against them!

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Jishnuram Nair April 21, 2014 at 4:13 pm

FIX HINDI ENGLISH NEWS PACKAGE as stated in your letter to us. Refer below for the details in the Letter we received from DISH

“Effective April 17th, the Hindi Hindi English News Pack ($5.00/month) will no longer be offered by DISH, and you will begin receiving the Hindi News package ($10/month).

In addition to all of the great content from the Hindi English News pack, the Hindi News Pack includes Aaj Tak, Sahara Samay, Zee Business.

To offset the additional and thank you for a loyal customer, we will providing a $5 bill credit for the next 18 months to help you with this transition.

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Jishnuram Nair April 21, 2014 at 4:08 pm

I’m DISH customer for almost 10 years. Hence according to a letter I received from DISH, I’m considered as a “Loyal Customer”. Here is my issue. I got a letter from Dish stating that “Effective April 17th, I will start receiving Hindi News package ($10) instead of Hindi English News pack which was priced at $5. It further stated that “In addition to all of the great content from the Hindi English News Pack, the Hindi News pack ncludes 3 additional channels. To offset the additional and thank you for a loyal customer, we will providing a $5 bill credit for the next 18 months.

On April 17th at around 4pm Central time, I suddenly lost 709, 710 and 723 channels and I started seeing other few channels. Immediately I called Dish. The rep initially told me that I requested a change. So I explained about this letter from Dish and informed that I never requested a change. After analysing, he informed that it was a goof up and they need to contact Dish corporate to fix it. He said it mighttake 3 days. Next day April 18th, we gain contacted Dish. This time, the rep agreed it was a goof up and advised us to keep checking as they will be fixing it…I waited until April 20th 7pm “by checking very often” and contacted Dish. Now it was shocker…when rep mentioned that I never had 709, 710 and 723 and if I need those channels, I need to buy a premium package. They were NOT aware of this letter we received. I had to call 5 times between 7pm to 11pm since either reps disconnected us and every time we had to start over with new reps.

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D L Chartier April 21, 2014 at 1:27 pm

I had the great misfortune of allowing someone in a Dish truck to come into my home and spend four hours installing the internet service you had just started offering in my area, because he did not have an extra phone line we were unable to hook up the router while he was there so I purchased one and completed the hook up myself, the internet NEVER WORKED, I started calling your office in December, again in Jan and February. Each time I spoke with the most layed back uncaring souls on this earth, they show no record of me having dish internet service, I went so far as to read them the serial number KHQQZY45069F and PIN# 1503308-0043 off of the modem left by the tech that was at my home for 4 hours, still nothing, told me to keep the box they don’t want it, that was everyone’s solution to my not getting internet service, never once was an offer made to send someone out and fix the problem, nope, I didn’t have internet with your company but now it gets really good. Now I get a box in the mail from you to return the modem and the dish off of my roof. Needless to say when I got through I had a few choice words for the rep that answered, NOW, after four months of calling and complaining that it NEVER WORKED you want me to pack this stuff up and send it back, never an offer still to have someone come and fix the problem, nope, just send back the equipment. 1st off If I had a ladder that would let me crawl the 14 ft high to get to the dish I still wouldn’t do it, you put it there now come get it if you want it, 2nd off, I threw the modem away after speaking with the 2nd useless rep that told me to keep it cause now the equipment was written off in your system whatever that means. My point of telling you this is I have now contacted AT&T and they are coming to install internet at my home and you have lost a customer for life, If I wasn’t in a contract for the TV I get from you I would cancel that also, what kind of idiots do you have working there that after me calling for four months and your people telling me I didn’t have service to suddenly send me a box to return this non-existant equipment because remember all your reps would tell me is they show no record of me having service right. NOT ONE OFFER TO COME AND FIX THE PROBLEM, actually told me I would have to start all over with the sales dept. if I wanted new service, NEW FK%$^*%$* service, are you FK&*^%& kidding me. IDIOTS, come get your freaking dish off of my roof.

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William Pendleton April 16, 2014 at 5:03 am

I am very upset I lost 3 tvs again I am tired of it this is due to updateing the hopper updated monday night tuesday night it did not update at all when it dose not update it shuts down every hour until it makes me mad monday night it updated 5 times this need to stop I am tired of replacing my hopper every 3 months they need to be improved I am thinking of going to the old system because the hopper is no good the joey in my liveing room is no good also this is the 3rd time I lost 3tvs in the past year why should I pay 141.68 this month I had nothing but trouble and since when dose technical support Close after 1.00Am this very frustrating I had my house rewired with new cables when installed the first time they used bad wires from directv and my dish was moved also everything was replaced here please fix the hoppers so they work more then 3 months instead of built-in power cords make them disconnect from back of the hopper I have a bad left shoulder I cant move anything I want a phone call on wednesday april 16 2014 so I know you got my letter fix the phone probluems to I want to see major improvements made with the hopper if another new one comes out since I had so many problumes I get one for free I give you until december to make improvements or I will go back to the old for free thank you mr Pendleton

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Julie April 15, 2014 at 8:20 am

I have been dealing with Dish network and a bill from them for 10 YEARS now. I moved from Iowa to Georgia and paid my final bill, returned my equipment to the place that i was directed by the customer service rep and thought everything was fine- this was in 2004. I went to purchase my home in 2006 and had a $500 bill from DISH, when i called to inquire they said it was because i never returned my equipment. I told them it was returned-they said they had no record- since i was not in Iowa, i had my sister drive to the place, and of course, it was no longer there. To keep this from impeding my pending home purchase, i paid the bill. A year ago, I was going back through my credit because i needed to get some licensing for work, and AGAIN that bill was on there. I called and disputed it- and AGAIN they said that the bill wasnt paid- they said sometimes collections companies will keep the money-this comment made no sense to me. And since i no longer had by bank records from 7 years ago, i paid it AGAIN. I got home last night and received ANOTHER collection notice for this SAME equipment. I called DISH and spoke with someone in “the presidents office”- apparently they think they are dealing with idiots- the intent of this supposed office is to make you think you can get somewhere. They offered to knock my bill down from $500 to $100 sighting that one of the receivers was now obsolete. They are both at least 11 years old- they are both obsolete.Their meager attempts to continue to get money out of customers (Even ones that are over 10 years removed) is pathetic and i will be contacting local news-in the Atlanta area as well as anyone else that will listen- this is now impacting my job- not funny. and i REFUSE to give them another dime. Any suggestions?

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Bolaji April 15, 2014 at 12:09 am

On March 23rd 2014, I called the Dish customer service line to cancel my Dish Network service and was informed that there was a cancellation fee of $17 to which I agreed. The agent who handled the cancellation call however informed me that I was eligible to get the Hopper DVR and an upgrade to the America 250 package at the rate of about $47 which I was currently paying due to my excellent payment record. He also offered free installation and threw in the Encore package for three months at no extra cost. I was skeptical about this deal and wanted to know if this was going to extend my contract to which he replied that my contract was neither going to be renewed nor extended. He also informed me that I could call back at any time to cancel the package at no charge to me if I was not satisfied since I would be out of my existing contract by April 24th 2014.
I finally agreed to have the offer after I had repeatedly informed him that I did not want my contract extended or renewed and he reassured me severally that the offer he was giving me would neither extend nor renew my contract once it lapsed on April 24 2014. Once this was agreed upon, I informed the agent that I would be reducing the number of my TV outlets from three to two and wanted to know if the offer still stood. The agent answered and reassured me that the offer still stood and that the bill for the two TV outlets would come to about $37 before taxes.
Once all these were agreed upon, he scheduled a technician to come over on March 25th 2014 for the installation. When the technicians showed up on March 25th, my 17 year old brother was made to sign for the installation and the receipt of the new programming equipment while the old equipment was retrieved.
I recently received my first bill on April 11th and noticed that the bill was for $273.08 which was totally different from what was offered and promised by the agent. When I called in to dispute the bill on April 14th, I was told I would be given a $15 bill credit while the technician installation fee of $95 would be waived. I told them that this was unacceptable and explained to the agent I was speaking to that her offer was not part of what was promised by the cancellation agent when he was trying to retain me. I informed the agent that since all calls to Dish were monitored, they could pull up the call records of the conversation I had with the cancellation agent on March 22nd so as to verify my claims. The agent however told me he could not handle the issue and transferred me to someone in the president’s office. The lady from the president’s office then told me that since the installation and work order notice was signed for, it meant that my contract had been renewed/extended for another 24 months and that I would have to pay a cancellation fee if I wanted to cancel. While I was protesting this she disconnected the call.
I then called back again after about 45 minutes and was put through to Jan Jenkins in the office of the president with telephone number 888 866 8137 ext 70885. Ms Jenkins also told me that there was nothing she could do for me. She insisted that once my younger brother signed the work order, it served as a contract and she would send me a copy of the contract. I however told her I was not satisfied with her explanation and hoped they were also recording all the calls I was making. I demanded to speak to someone above her to which she refused. I also insisted that she should pull the call records of my conversation on March 25th with the cancellation agent to which she replied that she would not.
Based on the injustice done to me, I informed her that I had no option other than to file a lawsuit in court to prevent Dish from charging me above what was promised and agreed upon with the cancellation/retention specialist or charging me a cancellation fee if I wanted to cancel my contract since I never renewed my contract and my existing contract was due to run out on April 24 2014. I then requested for a name and address where I could send my complaint letter prior to filing the small claims case to which Ms Jenkins refused.
At this point, I have no other option than to write this letter hoping to correct this unfair and unethical practice of Dish agents making and using false promises on behalf of Dish to deceive paying customers into unwanted contracts. Additionally, my younger brother was only told that he was signing a work order certifying that the technicians were at my residence and I wonder how that would be used as a renewal contract since he is only here on a visitor’s visa from another country and thus, cannot enter into any contracts.

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Rebecca Leach April 17, 2014 at 1:50 pm

I was told today, April 17, 2014, a contract was signed by me. When I received the copy it it is clearly not my signature. After calling I was told you dont have to sign it someone did and its your name you are responsible. Im accusing someone at Dish for signing it. BBB will be contacted and i will take this to court. It is clear this is a very unconstitutional business. No respect for hard working Americans.