Dish Network Corporate Office

Dish Network Corporate Office Address

Dish Network Corporation
9601 S Meridian Blvd
Englewood, CO 80112

Contact Dish Network

Phone Number: (303) 723-1000
Fax Number: (303) 723-1999
Email: Email Dish Network


CEO: Joseph P. Clayton CPA
CFO: Robert E. Olson
COO: Bernard L. Han

Dish Network History

Dish Network, commonly referred to just as DISH, was founded in March 1996 as Echostar.  The company was originally a distributor of C Band satellite TV systems.  They launched their first satellite Echostar I at the end of 1995.  They made their first broadcast in March of 1996.

In 1999, Dish was the first to release a HDTV tuner.  In 2003, Echostar IX was launched, which allowed broadcasting of all local channels to US consumers.

In 2011, Dish acquired the assets of bankrupt Blockbuster Inc. and subsequently added Blockbuster Movie Pass to their offerings.

In 2012, Dish dropped Network from their name and just goes by DISH.  Their parent company is still called Dish Network.

Dish currently services over 14 million customers in the US.

{ 669 comments… read them below or add one }

n.m October 1, 2015 at 9:13 am

After my service was cancelled,UR customer service representative did not inform me if a charge forthe box to return ur dish box.Had I known this I would had refused the return box in would have took ur crappy equipment to a dish company in dropped it off myself.Dish caused me an over draft fee with my bank.Dish is the WORST service ever.In I really dont know why iam writing this if yall dont care about your customer.Its not like you are going respond.It just another complaint yall r going to ignore.


Heather September 30, 2015 at 5:09 pm

I am not a Dish customer, nor will I ever be a Dish customer unless there is a major overhaul with their service and the way they conduct business. However, I do possess knowledge of Dish services because I live in a home where Dish is the TV Provider. It has to be one of the worst services I have ever seen. First problem is the constant loss of a signal. Most of the time it’s raining, or the wind is blowing, or it’s snowing, but sometimes it just loses a signal for no apparent reason. And who really cares what the reason is when you’re on the edge of your seat, really focused on a great show and then it goes blank, signal loss. Secondly, the DVR is a joke. Why do I have to watch the same channel I want to record? That makes no sense!! If I have two shows airing at the same time, I should be able to watch one and record the other, but not with Dish. Someone told me you have to get the Hopper, and I would not pay more for that. With other companies, such as AT&T, DVR is included in the price and you can record up to 5 shows at once without having to watch any of them while you record! And I paid about $20 less for my AT&T service per month than the person I live with that has Dish!! Another oddity with Dish happens during Channel Surfing. They have the “Regular” channels listed next to the “HD” channels, so that if you’re channel surfing you have to press the button twice to get to a different channel. Or, you have to adjust so that you only “see” HD channels, but then you forget that you have additional channels that are not HD! Dish again needs to look at AT&T’s setup. They separate the HD channels from the Non HD channels. HD channels have a higher channel number. But, my biggest complaint and reason I will not ever be a Dish customer is because they constantly attempt to remove channels from their line up. I’m not sure how that can even be legal. When a customer enters into a contract and agrees to pay a certain amount of money for a certain service, they should receive the full service in which they pay for. Dish seems to have a big issue reaching agreements with other companies then wants to blame it on the other company and say that the other company is being greedy. In this case, this was said about 11Alive (WXIA-I think). We may lose this channel beginning today unless an agreement is made by 7pm tonight. I enjoy many shows on this channel including Days of Our Lives which I’ve watched for 20 years! Dish, the problem is not with the other companies, the problem is with you!! I have had TV Service with AT&T and Comcast and neither of these companies removed stations from their line up the way you do. Mr. Clayton (CEO) of Dish may need to find another line of work if he can’t better this company. All you have to do to see how worthless it is, is read the reviews!!


Felix September 30, 2015 at 11:28 am

And from the looks of all the post here, DISH is not to concern with customers.. It seems
it’s all about the money to them.

Just found out DISH NETWORK ruined my credit for lack of payment.. Funny thing I have never have had a DISH Account. They reported my name and ssn to a collection agency as well as Equifax. I called and tried to get some help they told me that they could not give me any information because they need to protect the possible identity of the CRIMINALS. They did give me a long list of thing I need to resolve the problem and all the work I have to do to Clear My Name. It seems if they were a little more careful and had procedures to avoid fraud instead of trying to make the sale.


George Martinez September 27, 2015 at 12:09 am

Very disappointed in the Lies Told to me from Dish representatives and more importantly the Management team at Dish ! From day one when the dish salesman out right lied to me i was told that Dish was Exactly as reliable and as good at recording show as DIRECT TV! LIES !! I work for the Rail Road and have to record the shows well the shows would only record for a minute then turn off sometimes almost to the end right then me and my family would just sit there and stare at each other when our show was cut short ! Dish a bunch of incompetent fools would go through the same scenario to try and fix it a total of 40 Times
( not joking ) ! I knew the process better than they did ! They said the only way to fix it was to pay more for the HOPPER !!! So i told no fucking way ! You guys lied to me ! so with a few months to go i stopped service when they tried to up my rate for shitty service that never worked !! I ended up paying for termination fee then one month later they announced THE HOPPER IS FREE NOW !!!!!! THAT IS A SCUMBAG COMPANY AND WHAT MAKES IT WORST IS THAT I TRIED TO GET A MANAGER INVOLVED AND THEY CARED EVEN LESS !!!!


George Martinez September 27, 2015 at 2:25 pm



Donald September 20, 2015 at 1:51 pm

I was on the phone with one of your representatives. As he asked me for my personal info I told him that I didn’t want to give him that yet. He insisted on telling me that dish had the best plans and I would be wasting my time shopping around. So he asked me for my info once more and I said no and his attitude changed. I was in the process of telling him my wife gets off at 2 o’clock and I would check with her and choose who we would go with and the representative hung the phone up in my face.


Maxine B. September 17, 2015 at 5:01 pm

I used to have Dish. I LOVED Dish. However, a competitor gave me a deal that Dish wouldn’t compete with. Didn’t like new company. My promo is expiring soon, so I called sales to get price on new service. “Troy” in sales is the nastiest, rudest sales person I have ever dealt with. He talked over me repeatedly. Didn’t allow me to get questions out. Literally treated me as if he already explained this to over forty people today and didn’t feel the need to explain it to me. Before I made any decisions or decided on a package, Troy began to ask for my personal information. I asked him if he was attempting to run a credit check. He responded that he can’t tell me what package I’m eligible for until he knows my credit worthiness. I let him know that my credit is very strong, but who would allow a credit check without even determining whether they want the product? Finally I said, “I’m done.” Troy’s response was, “Yup.” When I responded that he was rude, he began to tell me off. I hung up on him in the middle of his tirade.

Then I tried to call corporate. I wanted them to know why they lost a potential customer. I told the “operator” that I wanted to speak with someone in executive service. She transferred me to a regular account rep. I repeatedly tried to verify who I was speaking with. Eventually, just based on her low level of professionalism, and inability to tell me anything more than “if Dish can figure it out they’ll tell his supervisor to train him” and “I can transfer you to someone in sales” I again asked “Are you executive complaints?” She finally admitted that she wasn’t. I responded, “I give up” and ended the call. If Dish cannot/will not treat me well before I go into contract with them, how will the customer service be if I am locked into an agreement?


Greg W September 14, 2015 at 11:24 am

When dealing with DISH or any other company and your state is a 1 person recording state, use your cell phone to record your conversation.. If it is a 2 person state, you must tell them you, also are recording this call for “accuracy”. Then they will either continue or hang up. If they hang up and then call you, tell them this call is being recorded. You have all your evidence in one call……………………..SIMPLE!.


Patricia A. Leoonard September 9, 2015 at 4:05 pm

I am writing to let everyone who reads this know that DISH is the WORST company I have ever dealt with. When I called Dish,I asked the rep if there would be any problem with getting good service because I had heard from some of my neighbors that we were in a hard to service area. Oh, no the rep said, we have a lot of customers in your neighborhood. From day 1 we had nothing but trouble! It took 3 months of coming out once or twice a week to give us back service. They changed every piece of equipment we had an also had us go out and purchase higher grade equipment. Did Dish give me a discount for not providing full service OH NO NOT DISH, they just kept withdrawing funds out of my checking account That Dish is really good at!! When I called to cancel service because I was moving they said they would send me boxes, which they did- twice. I followed the return policy as they stated. Dish said that if the ID# on the receiver was one that was NOT to be returned-then don’t return it–I returned everything else except the receiver because the letter said DO NOT SEND BACK–now Dish is charging me $264 for not returning the equipment they told me not to return. DISH is nothing but corrupt thieves and their customer rep’s maybe graduated from KINDERGARTEN – way to go DISH! I couldn’t believe how many people think as highly of you as I do–I will never have anything good to say about your company and services.


bill September 8, 2015 at 12:46 pm

I am tired of being harassed by dish offices and are about to take legal restraining actions. You installed a service, it did not work after 14 hours of tech support over phone. The service did not work from day one. My roof leaked where you installed and caused house damage (expensive). I cancelled and never received any service from day one that worked within 48 hours of installation. I have talked to your “office of the president” multiple times who told me that all fees would be waived. Now, you keep calling me at least once per day at all hours and are not following directions from your office of president. If this continues, I will seek legal involvement, better business bureau, State Attorney General, social media and restraining legal action as you are now violating consumer harassment protection laws. You may contact me if needed via Email and provide a phone number for who I should contact one last time. I have been very patient, but you must stop harassing me now.


Tom Stark September 8, 2015 at 10:21 am

These people don’t even have a customer guarantee I have only been with these people for four days and I wanted to disconnect and they are trying to charge me $667.87 for four days they guaranteed that the Internet connected it never did connect. They also forced my partner to take television when we did not want TV we told the operator no television but yet we were told we could not get Internet without TV I know that to be a lie so don’t get dish network they suck


Melissa September 4, 2015 at 7:00 pm

We are a military family who received orders to move to the other side of the country. I cancelled Dish in 6/15 with a copy of my orders. Was told they would mail a box to return equipment. Did not receive the box. Called and was told just take it to the UPS store they know what to do. That didn’t work either. Called again and finally got my box and mailed equipment back. At this point they still have not cancelled my account. Today I called (4th call over 3 months) and was told I owe a pro-rated bill from 8/15, no mention of an early termination fee because I had resolved this earlier. I said “no I cancelled and gave you a copy of my husband’s orders in 7/15″. They said I rented a movie yesterday (what?). On hold again and she comes back and says “ok we will not charge you the prorated bill from 8/15 but we are charging the early cancellation.” I said “no you have my husband’s orders and have already told me that was taken care of.” On hold again and she comes back and says “we need your marriage license because you are the account holder not your husband.” I refused to accept this and kept asking for the supervisor. After going over this with 3 different acct specialist we finally get to one who eventually hangs up on us. My question is…If my husband is not an account holder and when I call the 800 number and it recognizes m
MY phone number then why are they calling my husbands phone daily? They haven’t called ME once. Also I had to cancel a credit card in order for them to not auto-draft anymore. I just want this horrible shady company to cancel our account as promised 3 months ago. Ridiculous.


Carolyn September 2, 2015 at 5:38 pm

I just called the corporate office and tried to talk to someone, I was just put on hold and for
gotten about. I won’t recommend anyone to go to dish net work. They use to be a great company now it sad how bad they are.


Carolyn carradine September 2, 2015 at 5:11 pm

Just call dish network, don’t try calling corporate offices because they just put you on hold hoping you go away. This use to be a good company i dont know what happen to it. Their founders wont treat customers like that they would try to resolve the problem.


Carolyn carradine September 2, 2015 at 4:46 pm

I haven been trying to get my dish network service turn on for 4 days and I kept getting the ran around and their customer and their service repo are very disrespectful . They say they won’t to help you but won’t.


Eric Brincks September 1, 2015 at 6:06 pm

I have never in my life seen a company with such illiterate people working there. They transfer you up to 6 times! I’ve spent 2 hrs trying to get what was promised me and only achieved this by calling corporate! Holy Shit I need a drink!


felicia September 15, 2015 at 6:19 pm

Do you still have corporates number I need to speak to them immediately


ola August 30, 2015 at 10:35 am

so finding out , that service reps will tell you any thing you want to here, even with billing , but when it comes to the bill the deal not on it , i argue with the reps , every month. i have had it , i even try lowering package , its only 3.00 less not a deal. i cancelled my cable they said they send me a return box and free label it take 30 days . so now they trying to bill me for august and no return box, account still active,wth, i want a company does what they pronmise to there customers


Sarah September 10, 2015 at 10:07 am

are you still having this problem? this happened to me as well, they promised me a refund as of 9/3 and i still haven’t gotten it. if you had your issue resolved, or if you are still having issues, please email me at s-mart**** , i’d like to see what techniques you used to try to resolve it.


Anise August 29, 2015 at 3:23 pm

I will be writing Dish Network corporate as well because I want to make sure you all see my complaint before I get in contact with my lawyers. I am being charged $10 for a cardboard box to return my equipment in and that’s for each box a total of $30. When there is a pre-paid shipping label already on the box so exactly what am I paying for? Its highway robbery. Also my service got disconnected today by a customer service rep name Tim ID#h57 when I only called in for him to make a note on my account stating that my services were out again meaning I had a complete signal loss and he even repeated what I said only to find out when I hung up my services said they had been disconnected. I cannot take it anymore I am completely done with Dish my services goes out at least twice a week and now this happens!


WILLIE SWOYER August 27, 2015 at 2:07 pm

After 7-10 years with Dish, trying to save money, we bundled with Directv, I stayed in touch with Dish since July 2014 about the 2 yr contract with Directv and after the contract was up we would return to Dish. From day 1 of cancellation, misled, lied to on suspension of account. I was charged a suspension charge and then 9 months later I started being charged 96 a month for services I could not even use. Every time I called in and requested a return box I was talked out of it by the C.S. representatives. I have had enough when I saw that bill for services not used. Never in this lifetime will we return to Dish being a lifetime customer. You are now telling me we owe you 245 dollars for services when the box was in a closet. Tell the truth from day one and we would not be having this issue today and you would have had a return customer.


Harry Urbanski August 25, 2015 at 9:50 pm

I have been with you people since the early 90′s when it was first available in our area. Back then it was fairly reasonable., but like all things time changes. So now I think its time for me to make some changes to. I have your best package the top 250, but since this Fox problem has just come up and my current monthly bill is $154.00 I have had it, i’am on a fixed income and things have got to change. And then you send me a statement to take your high speed internet service which I was thinking of by getting rid of my current carrier. But his latest problem with Fox is to much if it isn’t, Fox, its CBS,NBC, or some outher channel carrier. It’s chopping time. All I want is basic package cable channels, HBO package only, and my Hi Def You keep all the rest. Now that I’am retired i’am sorry I just can”t keep up with it. I’am going to be calling Dish in the next few days to work the best program for me. Again i’am sorry I have enjoyed your programing.But it isn’t getting any easier for the senior’s our middle class to keep up with this crazy unstable prices of everything going up every couple days.


Robert Czajkowski August 25, 2015 at 12:11 pm

Dish network is a scam. The representatives will tell you one thing and when it comes around the time they say oh no they never said that and make you out to be the bad person.when I first signed up for dish I only want to Internet.The representative told me I had to have dish TV in order to get Internet. well come to find out they transferred me to charter for Internet, so I called dish back to dish within the three day period to cancel my service. I was told I could put a plan on hold and if I still could not afford my service at the end of my Hold that I could cancel my service without any disactivation fees. Well my Hold came off I called to cancel spent over an hour on the phone fighting with managers. Finally they agreed and said that they were going to dis activate my services with no fees. But one month later I got a bill for $514.they are charging me that this activation fee. so I called back the people for that this activation said that I had service for one week so they have to charge me the $514. I’ve never once used my TV. My TV has been did activated for the last year that I’ve had it. Why should I be responsible for that disactivation fee for service that I’ve never usedand for service that I was told that it disactivation fee will be waived if we still were not able to afford it. This dish network is just trying to get money. I have 11-month-old son and another baby on the way. We are not some rich spoiled person. I work 40 hours a week and try to provide for my for my family paycheck to paycheck. We do the best weekend to stay out of it out of that and dish network is trying to get $514 from a hard-working family just trying to live day by day. what bunch of crooks. Don’t trust anything that a representative tells you. I was with AT&T for eight years. Never once had a problem with them they are honest people please go with AT&T not dish.


Matt Griffith August 24, 2015 at 2:37 pm

I have been with DN for over 10 years now. They have over charged me and tried to take money out of my account before billing date. I had to put a lock on my bank account to stop them. I finally canceled my account a few months ago and asked for a box to return my equipment. Still waiting for box. I moved across state and had to haul and store this equipment. They want me to pay to rent it but will not pay me to store it. I want to start a CLASS ACTION LAWSUIT. Who wants to join.


Terry Herrera August 25, 2015 at 5:54 pm

you can count me in. this company has taken advantage of . my 73 year old mother.. my mother has a 3rd grade education and does not know how to read or write but they got her to sign up a contract for service and has a bill of over 250.00 monthly for a house phone and cable chanels now yes,yes include me in.


jw alday September 11, 2015 at 5:57 pm

Sounds great someone needs to bring dish network down. Their a bunch of rude people that only lie. Since my fist day with them I haven’t been able to even view any channels. Because they sent receivers that are obsolete. And made me purchase them. They are the worst company I’ve ever felt with. Charged me $284 for a service that I can not use. They need to be shut down. Its not about the money. Its about being treated fairly.


Linda Fulkerson September 1, 2015 at 10:42 am



Sarah September 10, 2015 at 10:09 am

I would like to join too, this is ridiculous


Lulu September 14, 2015 at 2:31 pm

Count me, I cancelled my services back in May 2014 the rep tried to get me to give my account to someone else so that I wouldn’t chance. I said no I wanted it cancelled & send me the boxes to return the boxes. I found out months later that they deducted my bank account for services in June & July. I called again in November & complained, the rep stated it was never cancelled, he would cancel, refund me & send me the boxes. Nothing was ever done. I called again in April 2015 & the rep then informed my account was placed on hold. He finally cancelled my account & mailed the boxes. Finally refunded me but only $110. In total I’m due a refund of $677.79. And I’m still on hold with the corporate office.


Thomas Calandra August 21, 2015 at 5:53 pm

I have been a loyal customer for THREE Years and I have been in need of help. I have had some setbacks both with deaths in my family, and overcharge with my bill. I have tried over a dozen times to get help from Corporate office and left message with a Mister Duffy. Every time I tried to call him is has been busy. I would like him call me and help me with my account, billing and Credits. I feel that I am getting ripe off and if I don’t get help within the next few days and have me service turned on I will contact the FCC, BBB and my State federal offices and report this problems. I will even look in a filling a class action law suite too and contact the New York Times and Washington Post to look into this too. I saw in the USA today about a $49.95 for 175 channels dish service too. I want this and also I notice about Direct TV they upgrade you FREE of Charge new equipment. Dish do not have that service.

Thomas Calandra


Melissa August 21, 2015 at 1:56 pm

After 20 years, they decided change my payment date by 5 days. I contacted them the telling them that I did not want it changed since I work with my money and budget. They said they changed it and guess what… they took out the money on the new date.


Evan Torch, MD August 19, 2015 at 10:37 pm

After 15-17 years, so long I can’t really remember, I have cancelled DISH.
I have decided that the new leadership has completely forgotten the standards laid down by Ergen and the other original execs. Now that Direct TV was purchased by ATT, the current executives at DISH see no competition whatsoever.
I have been unable to get a signal in my area that can support HD but stuck with them anyway! I also buy their top priced package with all movie channels. They DON’T GIVE A DAMN. In fact, all of their incentivization is for new customers–all of their effort is aimed at “cable converts”. At least now I can watch a game or a movie when it rains.


Robert Steele August 19, 2015 at 9:49 am

Well the theme seems to continue. I have been in the UK for 3 months on business, called and scheduled and had my service put on pause, no problem today i called to have it turned back on Saturday when I come home at midnight. was told NO, can’t schedule turn back on , only turn off, if i wanted it on, have to call the same day or turn it on today.. so they want me to turn it on today so they can charge me for these 4 days I am not home. NOPE its off, and what I will do , after years of being loyal customer is find another carrier, there are to many out there to be treated like this…… KMA Dish


Connie August 18, 2015 at 7:52 pm

We have had Dish for 6 years plus. We did some upgrades on our house and were told they would bill us over 3 month, then we got a bill for $500.00. When I called to ask why we got the bill, they said we could not pay over 3 months. When I told her that was wrong, we were told that was too bad, when I said I would cancel she said do what you have to do. Then they disconnected our service, I feel I am forced to pay, because I have paid for my boxes. Terrible service.


Suzan August 16, 2015 at 12:43 am

Dish needs to listen to their customers and HONOR their contracts with their customers and negotiate a contract with SINLAIR BROADCASTING immediately! Dish has sold us programming that included Sinclair…. Now they have to pay more to those channels… that is their problem… they already promised those channels to customers. Looks like we just need to call DIRECT!!!


Mike brooks August 20, 2015 at 11:29 am

I am so frustrated with dish there policy are ridiculous. I was told to change my policy from ore pay to post I would have to cancel my service. And wait two months . thats the most ridiculous thing every. When I asked to talk to a Surpervisor I was told NO. I am going go back to cable and I hope they re exam there policy. Never felt been so unappreciated in my life .


Wayne sykes August 13, 2015 at 9:27 am

I have had issue after issue from day 1 with DN, customer service is lacking to say the least, after sending the equipment back to them they take it upon themselves to access my bank account and withdraw almost $400 for “early termination fees”, now because of this I’m having to play catch up because this has caused 2, count them, 2 checks to bounce this morning, this is from a company that is supposed to be “family oriented”, after calling the so called customer service line I was told that I signed a contract with them, when in fact I did not, I wasn’t even home the day the system was installed, and the person that was there didn’t sign anything in my stead, DN HAS NO RIGHT to dip their fingers into people’s bank accounts when they get the urge!


Kay Roberts August 12, 2015 at 2:04 pm

Your Company owes me $192.00 dollars. I paid nmy bill on line and since it was never confirmed I thought it was not paid, so paid it a second time still not confirmed so paid it again. Finally a confirmation.
Then got four emails thanking me for all those payments. I called Dish immediately and was told I had to call back the following Monday, after four phones calls was finally told I would have to wait seven days for my money to go back in my checking account, after 10 days I called and was told oh no you have to wait i9 days. I asked if I called after 19 days would I be tolr period of time, or if they would ever return my money?
This is a totatly dihonest Company and it is shameful. I work , and we would never be this dihonest with our Clients.


Sarah September 10, 2015 at 10:10 am

did you ever get your money back? i’m still waiting for my refund that they promised as well.


Jon Laughlin August 11, 2015 at 9:10 pm

It is time for a class action lawsuit for breech of contract, failure to provide services as stated in the contract, failure to provide competent customer service etc. etc..
Anyone out there who may know a good attorney…let me know…


Cherrie Wellentin August 14, 2015 at 4:13 pm

I so agree. They lock you into a contract and then don’t fulfill it.


Kassy August 10, 2015 at 6:12 pm

One of dish networks drivers just killed my 8 week old full blood red nose pitbull puppy who was in my driveway. I don’t have any dish services. I live at the end of a dead end drive and I have no trespassing signs at the beginning of my yard (way before you can reach my driveway). I had just let my puppy out to do his business a few minutes earlier. I saw a van pull up in my drive so I looked out my window and I could only watch as the driver pulled in my drive hit my puppy then sped away. I immediately called dish, and after being switched around a few times someone in complaints took my info and told me that I would be contacted later. I have made a police report and am now trying to contact dish networks legal department to no avail.
Dishnetwork had no business anywhere near my property.


Maureen Rowe August 2, 2015 at 2:10 pm

Since we have had dish network, they have had to replace our receiver 3 times not counting this time and we have had the service less than a year. We have had to take time to make sure someone was home to accommodate dish, and the inconvenience of not having a TV for at least 3 days. So who is paying who? We feel you have not followed your contract, by giving us service, just inconvenience. This time we told them we needed 2 months of service paid back to us for the inconvenience, but all we got was “Kelly” talking over me and saying $10 off for 6 months was all she could do. Who says we want direct tv for 6 more months, so far their service is terrible, not reliable and to get any help you need to wait for 3 or more days. so how about you paying us every time we r without service and/or have to take a day off of work because your equipment is faulty. I am very disappointed in your service all the way around!


Nicole W August 1, 2015 at 1:35 am

I used to really Love D/N. Now they are becoming a greedy company. They claim DirectTv does the bait and switch. But I have noticed last year their prices have started to increase more and more. I’m very unhappy that they are NOW charging a $9.00 payment arrangement fee and only give you 9 more extra days. If your going to charge me a fee to have an arrangement then allow your customers to have a date that can make the payment on. If not then clearly the services will be disconnected. This is cable not a house payment, utility bill, etc! Now that AT&T and DirectTv has merged they need to dial back and keep their current customers happy or maybe take the time out and READ these complaints. If not a lot of their employeeswill be looking for jobs, including the CEO! I just found out today since they use reps in another country. You can ask to be transferred to a rep in The U.S. they will put a flag on your account so you only deal with US REPS!!!!!! I know sometime the grass is not always greener on the otherside. But I’m going leave D/N and see what DirectTv has to offer…Dish needs to understand their are more options out here NOW! Netflix and Hulu is now the way to go! Its a HELL of a lot cheaper! D/N is back in the 20th century! We now have many more OPTIONS! Wake up Mr. Ceo your that GREAT company anymore. With out Us there is No D/N!!!


Pradeep July 31, 2015 at 9:57 am

Please cancel my account effective 08-10-2015 as after patiently waiting for the system to bill me correctly for almost 5 months (copy attached) and every time I was told that the billing date is different from the change date of the programs and that the credit is being given in the following month.
When I had called your office sometime in September 2014 to either change or cancel my account as I had received a promotional package for 12 months for approx. $55.00 and was told that my bill will not exceed more than $62.00. But I never saw that amount on my bill. Now the new bill is considerably higher than the $88.50 that you are billing me.
Frankly I am tired of dealing with this issue on an ongoing basis and request you to cancel my subscription without any penalties as you the company have not kept your end of the bargain.

Please advise as to where may we return your equipment.


Bianca Duran July 30, 2015 at 7:19 pm

Dish did not make me aware of a 2 year contract when I made the deal on the phone when the technician came to install it I signed the contract electronically with no fine print. It wasn’t til after I signed it he told me about the 2 year contract and dish doesn’t want to cancel my subscription after not making me aware and it’s only been 1 day since they installed it


Kenneth Tennant July 28, 2015 at 4:50 pm

DISH installed their “services” (Drilling Holes into house WITHOUT Property Owner Consent or knowledge, cemented their satellite DISH into our back yard and laid the cable over the grass, without regards to lawn mowing, etc….). Now that the tenants are gone, I want DISH to remove their cement and satellite DiSH. They want to charge me $90. Who are these idiots ?


James Hodges July 22, 2015 at 7:26 pm

I justvgotn rid ofn time warner. but now have some other ignorant a__ to deal with from dish network. dish contacted me to offer me a special deal for a basic package and internet service. the man i talked to said that with both services including the taxes it would be $33 and change. about an hour later some one else called me and told me that it would be $47 and change. I called corporate headquarters and talked to a lady there, and she finely got it straightened out, but still no internet. I sit on the board of directors of a non-profit corporation here in Dayton Ohio, and if any of our people did the things dish people do, they would be out on their A__ so fast it would make their head spin. People lets see if maybe you just might get something right for a change.


Jodi Wecks July 15, 2015 at 12:34 pm

Good luck on trying to get a issue settled. I called and complained about the installation on one of my apartments. Mind you the apartments are PREWIRED for internet, cable. This install was done with drilling through my carpet in two rooms and putting a hole in the wall in the other bedroom and kitchen. How stupid is this and then trying for someone to get back us about what they are going to do. I have lost rent plus I have to replace the carpet. No one returning my calls, I have to initiate them. If not handled, I will not let my tenants install dish at any of the 26 apartments I have. Don’t use them!!!!


Sandra L. Middleton July 13, 2015 at 2:15 pm

Just switched to DirecTV to save some money. DISH has gotten too expensive. In going over my final bill, I noticed I was being charged for the Protection Plan that I had cancelled back in 2012!! I had it free for 6 months and when the promotion was up, I had to go to the website and cancel it, which I did (I have my dated, printed sheet). I also have a copy of each of the next 5 months bills (thru July 2012) which don’t mention anything about a charge for the protection plan! I assumed it was cancelled at that point! However, my final bill was showing a credit for $8.51 protection plan!?! I went to my DISH account online to look at my bills and each one is showing a charge for Protection Plan! I can only view bills back to 7/12/13 and that adds up to $188.00 that I was charged w/o my consent. I can’t look at any bills further back as they are not available to me online to find out when DISH started charging me again. I called Customer Service and spoke to one person who said they have “no record” of my cancellation. Funny…..the charges were not there from Feb-July 2012!! I asked for a Supervisor who gave me the same spiel but ultimately ended up giving me a TWO MONTH credit of $16. WOW! He said that was the best he could do and I should have been keeping an eye on my bills. I didn’t think I needed to watch them after 5 months of NO charges for the protection plan. Thought it was a done deal!

Anyway, I’m sending a letter to the Corporate offices as this is starting to sound like what AT&T just got busted for doing. I don’t want to burn any bridges here but right is right and wrong is wrong. And this is wrong! I just had to pay an early termination fee of $100 to leave DISH because we added a Joey in one of our bedrooms in early 2014 and this put us into another 24 month contract (I was not aware of this but whatever…). This is as bad as the phone companies. Makes you wonder about making any changes to your service at all. We will definitely think twice about this next time.


rosa July 13, 2015 at 1:26 pm

no one answers the CORPORATE OFFICE??? Really?


Diamond Clarkso July 13, 2015 at 8:11 am

I seriously have no words for this company ! I’ve had dish for almost a year & every single month my bill is messed up , they continue to charge my card more then what my bill is ! Every month I have to deal with someone who cannot speak English. When I’ve asked to speak to a supervisor I was what they thought was out on mute while they were practicing a different voice to return to the phone as a supervisor! I call the corporate office just to be directed to dish ! I want to speak to an American who is in charge ! I will never recommend dish to anyone ! I will warn them !


Craig Watson July 12, 2015 at 8:02 pm

I have been dealing with Dish Network since 2013 and still cannot get resolution to my problem. I need help to get a Congressional Hearing started. I have contacted the FCC, My congressman and the Louisiana Attorney Generals office to complain and start the process.
Dish continues to do the same thing that they were fined 6 Million Dollars for in 2009

Contact your states Attorneys Generals office and file a complaint. Also contact the FCC and file a complaint.

If you have had a bad experience with Dish, please contact me. I can be found on Face Book. Craig Watson, Minden La.


Thomas Calandra August 21, 2015 at 5:41 pm

I am having the same problems with bills that seen not as they advertise and to get help with there corporate offices since a joke. Do you advise that I contact my state Attoney’s generals office, BBB and the FCC for unfair practices and bait and switch? Thank you Tom


cynthia July 11, 2015 at 10:16 pm

I have no idea how in God’s name you people stay in busines . This has got to be the worst experience with customer service in my 40 years of life.! I called Dish Network at 530 pm my time and it is now 858 pm I have been hung up on, lied to, mislead, and now they have taken money out my account and have not rendered the services that were promised! I will be sending a formal email and I will be making a phone call actually I just made a phone call to the corporate office and if I’m not contacted in a timely manner I will be contacting the Better Business Bureau and yall my sit in your cute cushy office and laugh and not care but this crap ” CALLED CUSTOMER SERVICE ” that you offer sucks worse than anything I have ever experienced in my 40 years of life! I have been a customer for a long time, I have never been treated this bad by anybody! You guys say you’re here for the customer you guys say you want to help with this bullcrap that’s unacceptable! To be told by one agent yes will give you the arrangement then when I call in for the arrangemen to be told you can’t make the arrangement then to be told will do an arrangement this way and then be told by another that I can’t get it just to get hung up on by each agent that I spoke to! I set on the phone for three freaking long hours you took my money none of the channels I requested we’re given to me none of them things that y’all told me I was getting I got I got jipped in my package but you still took my money and I still don’t have one channel on this satellite that I have ever watched never watched them in my life. None of the channels I have asked for on here but hey if I cancel you charge my account well I guess yeah you don’t really care about your customers as much as you say you do because if you did regardless of what my bill was or was not you guys would have honored every single thing I was told I was willing to pay but I will not continue to pay a company that doesn’t give a crap about their customers! As if you would have a job if you didn’t have customers who do y’all think y’all are to treat somebody like that. If they don’t know the policy they shouldn’t be taking my phone calls! Thank you so much for taking my money leave me without a way to work because that’s my gas money you took! If I’m not contact in a timely manner I will be contacting whoever I have to to report this miscarriage of customer service and justice!


Julio C. Santos July 11, 2015 at 12:40 pm

What Customer Service Dept., ? Dish Network! customer service.., No there’s none.


ellen fuller July 9, 2015 at 9:17 pm

i closed my account in may and requested a box to return goods. no box. called again-foreign persons who do not understand. sent a box too small. called again requesting english speaking person- modem broke i called last year and wound up throwing it out and buying my own instead of renting.i asked for another box for receiver. le.tter came saying my equipment obsolete and get rid of it. letter came that my account will be charged if equipment not sent back. requested box and explained-no box came and my account charged 198 sending this to the fcc, bbb and communications with customers.


Bruce Earhart July 8, 2015 at 2:11 pm

unfortunately I was forced to cancel my Dish contract. The reason being inconsistency of billing and poor customer service. I guess I should not be surprised that the cancellation process was also handled poorly. I am being charged $10.00 early cancellation fee for a piece of equipment that was exchanged due to a equipment malfunction. Then i was told that I will be charged $10.00 per box for each piece of equipment returned to Dish. Since I cancelled in the middle of a billing cycle, i should have a credit balance. Coincidentally after the return of equipment and the bogus equipment based cancellation fee, I was told I have a zero balance. When I asked if I could have that in writing, I was told I would have to wait a month and call back and request a statement. In my opinion, this type of activity exemplifies very poor customer service. Too bad!!


Millicent Fila July 2, 2015 at 10:37 am

I am curious what type of training is provided for Dish Customer Service. Are they required to unscramble a problem and find a solution? Are they required to understand their product/platform first before jumping online and working the Chat feature or answering any customer concerns via email? Here is a bit of stupidity from your customer service department:

How is it possible for the movie to be FREEWAY but still require that I SUBSCRIBE. Dish programmers are complete idiots
2 hours ago

Good morning, Millicent. It is free but requires a subscribe to the channel that is offering the On Demand event. -Zach S

That is idiotic – clearly – and makes no sense. Particularly when I am ALREADY PAYING FOR THE CHANNEL. What a stupid response!

What channel is this movie coming from? -Zach S

Actually, I was able to find this on our receiver and a subscription to HBO is required to watch this programming. Do you currently subscribe to HBO? -Zach S

The point is – Zach – if I am browsing for titles under channels I subscribe to it will say FREE then WATCH. Why would it say FREE otherwise??? This is a programming error as I originally stated. If I am viewing titles that I subscribe to and this is only on HBO – which it is not because I have seen it on Cinemax – then again … programmer error. To answer your question I don’t subscribe to HBO. But you should already know that. Please forward to your manager because you won’t find a solution

It is free but does require a subscription to HBO. It may have been on Cinemax before but it has moved to HBO. HBO and Cinemax are owned by HBO. I am a Team Lead and the Supervisor on duty for Social Media. -Zach S
And your name is ?
Let me ask you something – do you work directly for Dish or are you outsourced? Because you provided a really stupid answer as well. If IIA searching under subscribed titles why am I being prompted to subscribe? I didn’t ask for a lead – I asked for a manager. Here is what needs to happen: you need to provide a valid response or this gross display of stupidity will go viral.

Zach S. and my operator ID is N6A. -Zach S
Not you – the lead. Sorry … forgot I had to spell it out to you guys

I am the Team Lead, Millicent. -Zach S

I work for DISH. I am sorry you feel my answer was stupid, however, it is the correct answer. There is no programming error. It is free to those who subscribe to the correct package. All free titles will show up and availability will depend on if you subscribe to the package. -Zach S

Then why would they come up as FREE if I am NOT subscribed to the channel? This is like arguing with a 6 year old. AGAIN – I would like to speak with your supervisor
I also want the mailing address to Dish Corporate

If you bothered to read what you wrote you would understand my frustrations. If you bothered to ask the right questions you might understand why I am so irritated

…. and guess what? “Zach S” didn’t bother to respond. Why? Because he has no idea what to say.

DISH was attractive only for the savings benefit – but God help you if you have to contact them to resolve ANY problem. They are about as bright as a blown out lightbulb and have the customer service skills akin to a sweatshop in Asia.


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