Culver's Corporate Office - Corporate Offices & Headquarters

Culver’s Corporate Office

How would you rate your experience with Culver's ?

[Total: 18    Average: 1.7/5]

Culver's Corporate Office Address

Culver's Franchising System, Inc.
1240 Water Street
Prairie du Sac, Wisconsin 53578

Contact Culver's

Phone Number: (608) 643-7980
Fax Number: (608) 643-7982
Website: http://www.culvers.com/
Email: Email Culver's

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Craig Culver
CFO: Joe Koss
COO: Lea Culver

Culver's History

George and Ruth Culver opened their first restaurant in 1961 in Sauk City, Wisconsin. Originally an A&W, the pair purchased the restaurant and renamed it Culver’s.  The restaurant chain serves typical American cuisine such as hamburgers, French fries, and milk shakes. In 1984, son Craig Culver introduced frozen custard to the menu, a novelty at the time. The company specializes in fried cheese curds, fish, and veggie burgers.

In 1987, the first franchising operation began in Richland Center. The original franchiser walked away from the deal after one year because the Culver’s had not asked for any fees or royalty monies. After this, the Culver’s set up a franchising system. Today, the company has more than 500 franchises in 22 states, with approximately 40 more locations being added each year.

 

 

 

{ 38 comments… read them below or add one }

Nicole November 12, 2017 at 2:45 pm

Hi” I am an employee. My name is Nicole. I work at Culver’s in Lehigh Acres Florida. I have been with you guys for a year now. I love my job, and love to keep the guests happy. I have been getting a lot of requests by the guests to keep the lemon ice permanent instead of it being seasonal. I thought I would pass this along as we are in Florida and lemon ice could be a enjoyed all year here.

Thank You

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Terri mills November 11, 2017 at 11:01 am

I just recently went to the Culvers in Princeton, IL. and it was literally the best Culvers I have ever been too. It was raining and a crew member ran outside with an umbrella to pick us up from our car, while the manager held open the inside door for us and greeted us with a big smile. I’ve never experienced that anywhere before. They continually checked on us throughout the night and the place was so clean. I am very pleased with my experience at this culvers

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Karen November 11, 2017 at 12:18 am

My son and I went to the Independence MO Culver”s on Blue Pkwy tonight and the girl that waited on us was clearly flirting with my son which is 34 yes old ( has gray in his beard ) I was sctually smiling to myself think it was funny and cute . Wellll then she turns and looks at me and said ” Mam would you like to get your senior citizens discount ? Are you old enough ? My son & I looked at each other like what the heck ? Seriously ? I have never been asked that by anyone before .all we have ever had been ask is are we brother and sister even husband and wife ,but senior cizen never .Lol so my son said well how much i’s the discount and she said she didn’t have any idea. It’s was very clear to me that it was a put down to me on purpose. A direct mean comment because she thought we were together as a couple . I was sitting there watching her as she was looking towards our table and laughing with another Co worker. I called when I got home and someone by the name of Gary answered and he knew exactly who I was talking about and he said no they do not ask cutomers if they want their seniors citizens dicount and are they old enough for it. He said they would talk to her , but I know that’s doubtful. She wore glasses and had reddish brown hair. This has always been a nice place to eat the kids that work there are very nixe , but not this one at least she wasn’t to me. If she does this all the tI’m that’s not good.I doubt we will go back there. She’s a very rude girl.

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Micheal Stevenson October 23, 2017 at 1:48 pm

after working at one of your stores for almost a year , my daughter ,who is a 16 year old high school junior,recently had to quit because the manager would continually make her close…
She would get home at 11:30 -12:00 at night 3-4 times a week,she asked the manager if she could not close so much as it was starting to affect her school work…he refused and just simply cut her hours to nothing, forceing her to quit…
It’s absolutely disgusting your company would allow such treatment of a hard working young lady..especially a 16 year old girl…

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Kim Fahrni October 1, 2017 at 5:54 pm

The Powell Ohio Restaurant of the the Culver’s is way by far the worst Restaurant. Slow, rude ,people, and terrible service. How can you have a restaurant as it is and be able to keep the doors open? I traveled almost 90 miles to get terrible service. Someone from corporate needs to go undercover there and get a eye opening experience.

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Bonnie September 24, 2017 at 3:30 pm

On September 23rd, at 8:30 PM my husband and I stopped at th Northport Drive location in Madison, WI. We love Culver’s and visit th Waunakee location often. Northport was the dirtiest store we’ve ever visited. Tere was food and garbage everywhere on the floor. The tile floor was so dirty the tile color could not be distinguished from dirt color.
Right as we were leaving a young lady was spraying and wiping down tables. She never moved the items on the tables (salt & pepper shakers, and table advertisements). All food she wiped when on the floor. When she sprayed and wiped off the chairs, she didn’t take the time to push the chairs into the tables. It was pretty obvious she was there to only collect a paycheck. Not to work.
There were many staff people standing around who could have cleaned, and take pride in the company they work for.
Thank You for listening.

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Anonymous September 21, 2017 at 7:35 pm

So I am former employee, and I have a serious compliant about a employee who still works at the Plainfield, Illinois location. I believe the store number is 365. I never felt comfortable about talking to the owners about it, due to the poor handling of previous claims of sexual harassment among another employee. Mick Jensen has on numerous occasions he has brought alcohol into the store he would drink it in the coolers with minors amongst other employees as well. This was never a one time thing, it happened on every shift he worked. He was also in a position of management, now a trainer, and he would also perform sexual acts with minors in the cooler. Something needs to be done about this kind of ILLEGAL activiy. I wanted to give you the opportunity first to handle this within Culver’s, before I have to go to the proper authorities about this situation.

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Anonymous #2 September 28, 2017 at 11:53 pm

I have known mick for years and this is absolutely obsurd. For this to never have been mentioned in the first place seems kindaaaaa sketchy to me and you just PERSONALLY seem to have it out for him. So your argument is absolutely invalid, if these incidents occurred it would’ve been brought up to the other managers and owners attention, so coming out now doesn’t do s**t but make you look like you’re out to f**k his life up right now. So you need to stop right there, you don’t have anything to do with his life so carry the f**k on. It shouldn’t at all concern you.

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Jackie August 3, 2017 at 9:52 am

I worked for culvers for 3.5 years, and Fort Myers Six Mile Cypress was by far the worst location i worked at, i started when i was 16, it was my first job and i loved it… i grew in the company as i transferred locations when i moved, and i was a manager at the six mile location. The GM John Sanderson is less worried about his employees, and more concerned about what alcohol awaits him at home. I had a cut on my stomach that was bleeding for 12 hours maybe and i had to go to the hospital, when I approached him with this issue You he said we had no one to cover and had me work anyway. Now mind you it is highly unsanitary to work with blood on clothes, and instead of covering my shift so i could go to the hospital he had me working in the kitchen as i bled onto my shirt. He plays favoritism, and if you arent in that circle then you are getting yelled at for everything you do. This store sent me into a severely depressed state, and the stress that john brought to my life caused me to become suicidal. He new my issues and decided to make a scene of my issues.. I ended up walking out of this store, and in doing so John found time to text the management staff that i quit and we are a better team with out me. I am not writing this to find any compensation for the shit this store put me through, but it needs to be heard that this is not a place i ever would recommend someone to work at.

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Rodney July 17, 2017 at 7:14 pm

I have been to the location in Fenton twice in the last week both times my meal was my order was not correct no longer wish to return to the Fenton location used to be a good it is not has not been for a while I haven’t been to this location in months like I said last two times I returned have been bad manager was rude to me copped an attitude because of their mistake very disappointed would not recommend going there at all very unhappy need to retrain employees especially management it falls upon them

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Rosanna Sinibaldi July 7, 2017 at 6:32 pm

The girl up front got our whole order wrong it was bad . then i had reorder 3 things when trefgirl came out to table i told her just keep the food i dont want it . i want a refund. Nwver got a refund they messed up on our oder and then after almost 2 hrs of us order get food still not right we said forget it we just order ice cream to go well they messed up on our ice cream omg i called manager i said look ice cream got messed up the girl up front had no clue what she was doing . acted like she didnt want to be may i have a reduns nope he said he said i can send out coupons i said i wont be back for a long time i want my money nack he said no coupons i am sending this to news my bank everything tell people mot go there cuatomer service not good . 38 worth of food couldnt evem get a order right then 20 worth of ice cream couldnt even get that right no way this is crazy please refund my money now my 2 of kids kids r in bathroom throwing up i just had a baby couldnt enjoy a meal . really get it together i tried be underatand that you just open but not service like this offer me coupons no i want a refund thanks

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Cynthia Smith July 6, 2017 at 2:45 pm

I go to Culvers in Columbus Indiana about 2 times a week, its fast service and good food while on my lunch break. I order the same meal every time I go. About a month and a half ago It was another typical day of ordering the same meal and when I got back to my work to eat my lunch my sandwich was not the sandwich in which I had ordered. I called them and they said they would write my name down in their book and send me a coupon to replace my whole meal. I asked the manager if I needed to keep my receipt and he said no that my name and address would be put in their books. A month went by and still nothing in the mail from them. I go back to Culvers and explained at the window that I have not received my coupon yet, they go and get a manager I told the manager that it has been about a month and I still have not received anything in the mail. He said he would take my name and let the other 2 managers that take care of sending out coupons know. It has been 2 weeks almost 3 weeks late and still nothing in the mail. I go to Culvers today and at the window they go and get the manager the one who mails out the coupons and she asked me what the manager name was that I had spoken to and I told her that I couldn’t remember his name that it has been a month and a half ago and she said she couldn’t find me in her book so there was nothing that she could do about it. Are you serious right now. They cant take my word for it. Even the girl in the drive thru remembered me and she knew they messed up my food but they didn’t take her word for it either. Word of advise if they screw your food up, WRITE their name and keep your receipt. What a joke, Its said the place that I love to eat at and has so much money off of me cant even replace my food that they screwed up. This is so upsetting.

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Janice Johnson June 27, 2017 at 12:03 pm

I had an oreo custard. I was drinking it last night. First, there was cream all over the side of cup. Then I saw that it was my leaking cup sitting in another cup. Ok, then as I kept eating & stirring the custard, I felt something hard in the bottom of cup. I thought it was an oreo cookie. Then I poured the concrete into a bowl & dug out a WING NUT… Yes, a WING NUT,, I could not believe what I saw. I called the Culver’s here in Blue Springs, Missouri, the Manager, after listening to me tell her what happened, she told me to bring it back to Culver’s & she’d fix me a new oreo concrete.Free of charge. That pissed me off.There was no shock or caring in her voice. I told her NO, I was gonna show this to my lawyer. So,she asked my name & phone number to give to her supervisor. Which I did. So, what should I do now ? I’ll not be going there any more. I feel the problem is the young people that work there,don’t really care. It’s the supervisor’s responsibility to teach them how to make the food & drinks correctly. And alot of kids today,don’t have respect or heart. Empathy goes a long way.

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HEATHER FLORES June 22, 2017 at 10:17 am

I went to the Culivers on 575 W Layton in Milwaukee on 6/16. I had a free burger coming from 3 Sundays ago so I came to get it. Well when I got there–the manager came and made me feel like I was making the story up. He then went and looked it up to see if I was correct which took like 10 mins then I place my order again once he found it. The cashier read my order to me and the manager was in back of them to make sure it was correct. Well you would think the manager would make this burger right with the cook? No that didn’t happened…when I got home it was wrong again. I called and the manager had no empathy for messing this one up. He told me to call the morning manager tomorrow. I then called your corporate office and told this incident. I have not heard nothing on this and from the looks of the comments on this page–it looks like you guys don’t resolve the issues. I will never eat at Culivers again. I also wrote a bad review on their Facebook site. Just a tip for your managers when you guys mess up customer’s meals –have the managers have some empathy because it atleast makes you think you care about customers .

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Anthony Gant June 7, 2017 at 9:31 pm

To whom it may concern I was told I was hired from Culver’s and I get a call today at exactly 8:32 pm and was told it would be exactly 2 weeks but no guarantees that it would happen that I would at least go threw orientation I’m not even in the system yet I was told from this guy named Jeff who works at the Bolingbrook IL store who is charge of hiring said to me tonight I have waited and have been patient for over a 2 week period since I was told I was hired from Jeff also said new people that have also went through same interview process got hired and has started working yet I haven’t yet are wat they are working at the moment I feel this is very unprofessional if you are told you got the job then I should be working that said job but I’m not never have I worked at at a place were they keep you waiting for almost 3 weeks so that’s to me is not right

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Unanimous June 14, 2017 at 5:37 pm

I was hired by the DM for 3 hours a night and Saturdays due to school. Was told it would not be an issue. Even went to a 2 hour orientation. Then received an email to “resign” because they had no hours to work me. I turned down another job when i was told i had a job at Culvers. Now i am out 2 jobs. Not a very good ethic.

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Lynn Harmw May 29, 2017 at 6:15 pm

I am a big fan of your cashew chicken salad, however the last two salads that I have purchased at the Belvidere Illinois store have been so salty that I could hardly eat it. Now it is only the grilled chicken that is salty but since I bought them at the drive through window, I didn’t have the opportunity to return them. The first time, I thought it was a fluke, so I tried it again last week and it is still extremely salty. Please correct this as I cannot buy another one like this!

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Mike Doty May 25, 2017 at 11:12 pm

We have been loyal/frequent customers over several years at your restaurant. As such we have obtained and completed several survey receipts for free scoops of custard. This evening we tried to use two of these receipts we still had from 2016. However, we were told they would not be accepted because they only had a 4 digit code and not a 5 digit code. There is no expiration date listed on the receipt. Further we were told that even receipts with a 5 digit code from last month or earlier would not be accepted and we have several of those. I find this very disrespectful as we took the time to go online and do these surveys only to be told they are no good. It is a bad policy to offer something to regular patrons and then in essence say, just kidding. Of course we are very frustrated with this as we were told the completed survey receipts were worth a scoop of custard. Not sure if we will continue to eat at your establishment, but I would hope there is some sort of remedy for this situation.

Thank you,
Mike Doty

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Ashley M Maas May 3, 2017 at 7:32 pm

Hi,
I went to Culver’s in North Mankato, Mn 56003, on May 2, 2017. I got there at 8:10pm. I got to the drive thru around 8:15pm. I ordered two medium root-beers, and two onion rings. I got my order at 8:42pm. I waited more than a half an hour for an order that should have taken less than five minutes. I could have gone somewhere else, for example, a restaurant and got my food within that time. There is no reason why my food took that long, considering it was two onion rings. Not happy at all.

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Lenn Hunter May 1, 2017 at 9:33 pm

Please bring back the fried chicken!
I ordered it every time I went to Culvers, which is at least once a week, for quite a few years.
I miss the chicken!

Thank you.

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Dale April 24, 2017 at 3:56 pm

Just ate at the Muskego WI location and was disappointed, first the bacon burger I ordered came with three day old lettuce you could just taste it was off putting I couldn’t finish the burger, second I’m not sure when you switched to the current cheese nuggets but they are not as good as before I also asked for chilli cheese fries and they skimmed the top of the chilli pot instead of mixing it before putting it on my fries, just very dissapointed especially since it usex to be great food and I love in Pennsylvania and was looking forward to my home state culvers…..

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Lisa April 24, 2017 at 12:49 pm

I had the absolute WORST experience at your Fort Mill, SC location. Your manager, Mama D, is rude and has a nasty attitude. I sat in the drive thru waiting area for 20 minutes (after waiting for 15 minutes in the drive thru line to order). When I went inside to ask about my order (2 chicken tender baskets) I found out the order never went through even though I had already paid. I never received an apology or an offer of a refund (which most restaurants will do if a customer had waited that long). The fry cook said she dropped the tenders when she saw the order but never got a ticket. The manager wanted to give me food that had been sitting for over 20 minutes. When I insisted on fresh food she got an attitude and refused to look and/or speak to me. She handed to food to an employee to give to me. When I asked another employee for the contact information for HQ, the employee did not know and asked Mama D. She told her I could go look it up myself. I have NEVER been treated that way in any dining establishment. I had been looking forward to Culver’s all day as we were visiting Carowinds and do not have a Culver’s locally. After the way I was treated I do not want to dine at ANY Culver’s Restaurant. Managers like that can ruin the reputation of restaurants/chains. I would advise anyone who asks NOT to dine at that Culver’s and especially not that location.

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Larry Neel March 15, 2017 at 9:22 pm

Bring back your fried chicken….PLEASE!!!! I love your other food too, especially your butter burgers. The chicken was GREAT.
Also your employees are always nice and friendly. Your place is always clean too.

PLEASE BRING BACK THE FRIED CHICKEN…………..

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Larry Neel March 15, 2017 at 9:15 pm

I love your food. I miss your fried chicken. It was the best chicken in St. Charles! Will you be bringing it back on your menu?

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Tish January 17, 2017 at 9:28 pm

Please can you send me your green been recipe I love them so much

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Debbie January 12, 2017 at 4:17 pm

Really, bring back the chicken!!! I went to the Crystal Lake, IL store and got it when ever I had a taste for it. That taste was quite often…. That was the ONLY place in town that had GOOD chicken. I also miss the strawberry shot cake too. Whoever did this, needs to think it over it was not a very good idea. Oh, my 88 year old mom loved the chicken salad sandwich, she meets once a month with friends and they do lunch at Culver’s, she is just as disappointed as I am as well as many many more customers!!! Listen to your loyal customers!!!!!!!!!

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Mercedes sanchez December 8, 2016 at 2:52 pm

my co workers didn’t like me when he kick me out.

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Mercedes sanchez December 8, 2016 at 1:40 pm

my cousin workers also told bad things about me that mean and upset but they didn’t say I was not doing my performance well because I trip when I was in Vegas vacation

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Mercedes sanchez December 8, 2016 at 12:38 pm

my boss todd esposito let me go because he wasnt happy with my performance or at least the what he told me

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Mercedes sanchez December 8, 2016 at 3:04 pm

i am not supposed to said any names sorry

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Kathleen Rago October 23, 2016 at 5:56 pm

Please Bring Back your Chicken Dinners to the Oswego, IL store. I have been buying them every Friday for 5 years.

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Debbie January 12, 2017 at 4:03 pm

I agree, PLEASE bring back the chicken.

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GUY GRIFFITHS October 7, 2016 at 8:55 am

Sept 27, 2016 at about 5.20 PM I called Culver’s in Zion, IL for an order of fried chicken. I was asked to hold “For a moment” 5 minutes later I was disconnected. I called back and was told my chicken will be “At the window when you get here.” It wasn’t then I was told there would be a “SHORT WAIT” of about 14 minutes. I had to ask twice what a “SHORT WAIT” would be. Needless to say I had to demand my money back and left after that.

I contacted them twice through “Contact Us” link and as of yet, Oct. 7, 2016, there has been no phone reply as I requested.

It would appear that they don’t care in the least about problems at their franchises

Full details as sent to Culver’s through their “Contact Us” link on the website attached below:

I attempted to order 8 pieces of chicken tonight starting at 5.20 PM on my phone log. Sandy answered and asked me to hold for a moment. 5 minutes later I was disconnected. I called back and Tremon (sp?) answered, I explained that it’s a problem when that happens and he said he would speak to her about it. I then asked for the manager and he said he was a manager and there was chicken ready and he would have for me at the window when I arrived. At 5.30 I got to the window and was told it would be ready in a minute. 5 minutes later Brandon came to the window and said there will be a SHORT WAIT. I asked how long that is and he said a short wait of 14 minutes. I then demanded my money back and Brandon decided to get a REAL manager because Tremon was too ashamed to come to the window like a man and apologize to me instead of making me wait for 5 minutes for Brandon to try his BS routine so I could get on with having dinner with my 88 year old mother. When Becky finally got to the window she started with Tremon didn’t tell anyone about my order and it was given to another customer who ordered after I did. Tremon could simply have bagged my order immediately but didn’t.

So by the time I get my money back it was 5.42. That means if someone had answered my first call at 5.20 I could have waited at home and gotten a fresh order of chicken but that was a bit too much for your staff to process.

It is now 6.26 so I have wasted about an hour being lied to and having to file this complaint.

Wendy’s was HAPPY to see me my mother not so much as I told her I was getting chicken from Culver’s.

I will also be at the door at 10 AM tomorrow to register my complaint in person with the GM.

Guy H. Griffiths

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Bev Schaner September 25, 2016 at 2:10 pm

I am so disappointed that you have discontinued your fried chicken. I have been getting your chicken dinners since you opened in Holland Michigan. We go usually once a week. Please bring the chicken back.

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Amanda Stephens September 25, 2016 at 1:35 pm

I’ve been a loyal customer since you guys opened in Holland, MI. My best friend and I always get your 2 piece chicken dinners and we specify both pieces to be breasts!! You guys had the BEST fried chicken in town!! Imagine our surprise when we called in an order (today (9-25-16) and were told that CORPORATE discontinued the fried chicken! You have the tenders left but it’s not the same!! Please bring your fried chicken back as it’s the best!! Thank you in advance for your consideration. Yes of course your custard is the best as well but one can not survive on just ice cream….

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George J Marshall July 29, 2016 at 12:46 pm

To Culver’s CEO: I am originally from Lake Mills, Wisconsin and have personally eaten at your #1 Culver’s Restaurant in Sauk City more times than I can count! You have a Truly
Great Restaurant Chain with Fantastic Food. I have now lived in Venice, Florida for over 7 years and am still waiting for our Culver’s Venice, FL Restaurant. Many many people from Wisconsin have retired here in Venice, FL & We want “Our Own Culver’s Restaurant” So please build one here! Yes! We can drive the 11 Miles up to the one on Hwy 41 in Sarasota! But! That is very inconvenient for many Senior to do! So! Please give us one of our own! Respectfully, George J Marshall-Venice, FL

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Nancy July 22, 2016 at 11:18 pm

In Merrillville, Indiana, you have the Worst crew by Far… I walked into your diner with 3 girls at 3 different registers that would not make Eye Contact with me…. I just stood there, thinking that maybe something was wrong….. No one wanted to wait on me….. Then when I asked a girl named Selena if she was open for business, she acted like I ” Imposed” on her!!! I was Shocked……. She also argued with me about a Sandwich she said didn’t exist…. It was right in front of her on her Register……I asked for a Value Basket for one, and was Charged for each individual thing I Ordered…. Nope, not going back….. Not one Welcome To Culvers, to be heard…. Won’t be back………….

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Jason June 8, 2016 at 6:41 pm

The burgers you advertise look nothing like the burger you get served. the quality of the burgers you serve is poor very greasy and I just do not understand why you put all the condiments served on a burger on the bottom below the meat to me that is not appetizing we go to Culvers Less and less now the service in Hastings Minnesota is so bad it’s ridiculous. I’ve ordered a Deluxe burger with everything on it only to be told we do not have deluxe burgers? Yesterday I went thru the drive thru I was asked what I wanted I ordered to specific meals and a small shake only to be asked all you wanted was a shake. I asked the kid where were you when you took my order and got no response. Customer service and Quality of food is poor. now you tell me my email is invalid ? well I do not want to give you my business email and receive your marketing .

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