Cracker Barrel Corporate Office

Cracker Barrel Corporate Office Address

Cracker Barrel Old Country Store, Inc.
305 Hartmann Dr
Lebanon, TN 37087

Contact Cracker Barrel

Phone Number: (615) 444-5533
Fax Number: (615) 443-9476
Email: Email Cracker Barrel


CEO: Sandra Brophy Cochran
CFO: Lawrence E. Hyatt
COO: Douglas E. Barber

Cracker Barrel History

Cracker Barrel was founded in 1969 by Dan Evins near Lebanon, Tennessee as a way to improve gasoline sales for Shell Oil.

In the 70s, many of the restaurants were built with gas pumps on site.  The chain began to do away with this practice during the gas shortage of the late 70s/early 80s.

In 1981, the company went public.  By 1987, there were 50 locations in 8 states.

The company grew quickly during the 80s and 90s.  By 1997, there were 314 locations.

In 2012, company founder Dan Evins died of bladder cancer.

Today, there are over 600 locations in 42 US states.  The Cracker Barrel corporate office is still located in Lebanon, TN.

{ 166 comments… read them below or add one }

Mark Wing November 9, 2015 at 4:30 pm

My Wife and I stopped to have lunch at the Cracker Barrel in Slidell La Restaurant # 138 on Nov. 6th ’15 Ticket # 4971. 248808 Twanda S. We were on our way back to Hattiesburg Ms, from Oshners Hospital in New Orleans were my wife had a follow up after cancer surgery. We eat at Cracker Barrel regularly when we travel, and normally have good service and quality food, unfortunately this was not the case, this visit at this restaurant, we ordered two sweet teas, which both were extremely weak, it was like drinking sweet slightly colored water, Not Good. My wife ordered CD Catfish fried, half of the fillet was extremely over fried, to the point she was unable to eat it, Not Good. I ordered the Fish Fry, (Cod) Marconi & cheese, Cole Slaw. The Fish was over battered and over fried, after trying to remove the thick crust from the fish, there was very little fish, Not Good, the Mac & cheese, was dried out and bland, Not Good, the Cole Slaw was Very Good. The waitress was some what friendly, after we received our meal, the only time she came back was to give us our ticket, Poor Service. I had to request new silverware as my Knife and fork had dried food on them. overall visit very unpleasant. Sincerely Mark Wing


sherman swofford October 27, 2015 at 9:30 am

You provide excellent down home food and friendly service eveywhere I attend. I was in Dickson Tennessee just yesterday, Spartanburg SC last week, and I can’t recall how many other locations I’ve visited from Florida throughout the southeast over the past few months.
My point is that they are consistently excellent in quality and service. There might be a little glitch here or there but that comes with being operated by humans. I don’t think I could ever be critical of Cracker Barrel. I really like what they do…


Felicia Gomez October 26, 2015 at 8:42 pm

I am very disappointed in Cracker Barrel. I visited last week mid week for early dinner, around 6:45pm. My fiance and I were seated and had to wait longer than expected for our drinks. Then waited 10 minutes for a tea refill. We finally were waited on by John and we ordered chicken and dumplings dinner. He returned and advised they were out. We ordered differently and ate. The service was not good. But we left a tip, knowing lots of young people are students. **Today, 10/26/15 we returned , again for chicken and dumplings and AGAIN they were out. We were there at 5:30pm!! I cannot believe this occurred twice in a matter of a week. I am from out of town and very disappointed in this location. It is a shame the service is so bad. I tried to send complaint via website and it is not allowing. Location : NW Loop 410 and jonesmaltsberger, San Antonio, TX 78216.


Jim dodge September 7, 2015 at 7:22 pm

What happened to the mac & cheese ? It is so runny. Why does it take 2 or 3 people to take my orders , and most times it is not correct ! Decent places to eat most times.the store is in clermont
Fl. Who gets the tip when 3 people try to get my
Orders together? Thank you.


Kim best August 22, 2015 at 2:07 pm

Today makes the 4th time management has let a grillcook work while drunk. Not only is it affecting staff but guess too. He worked this morning and comming back tonight to work. They should start drug testing here. Its not a safe place to work or eat. Hickory nc


Kim best August 22, 2015 at 2:05 pm

Today makes the 4th time management has let a grillcook aarron panell work while drunk. Not only is it affecting staff but guess too. He worked this morning and comming back tonight to work. They should start drug testing here. Its not a safe place to work or eat. Hickory nc


Anne August 10, 2015 at 9:48 am

Do you realize that one of your employees in the Madisonville,KY store had scarlet fever and strep throat and was made to come in to work? She had not even been on medication for 24 hours. The retail manager told her that she had it the week before and that the employee would be fine. Really??? Working with the public in a food establishment? FINE with scarlet fever and strep throat? I wonder what the health department would say about this or the labor board? I cannot believe that this would be allowed in this establishment!


melodie cipollone August 4, 2015 at 10:22 am

Husband and I went to Trevose Catcher Barrel. Worse breakfast ever! Ordered pecan pancakes and sausage. The pancakes were burnt. Tasted like burnt butter and oil. Sausage burnt. Waitress very nice. Brought out a new order of only pancakes 15min later. These were raw. Husband was finished with his meal. Would like to eat properly cooked food at same time ad my husband is eating.


Jake Jennings July 19, 2015 at 10:51 pm

I recently ate at cracker barrel and was mislead and very disappointed by your menu. The menu describes the chicken fried steak as a
(USDA choice steak hand battered and deep fried) when what I received was a terrible processed frozen pattie that was a far cry from a USDA choice steak. False advertisement if I’ve ever seen it!


Dedric Smith July 9, 2015 at 4:38 pm

I just wanted to thank cracker on I-40 Exit 20 very an awesome experience. I was greeted as I walked in and the hostess greeted me again I will never forget her name because her and my girlfriend has the same name SHANIKA she was very kind, she scripted to me the feature of the day and told me the vegetable of the day and sat me and my girlfriend at an clean table. Our server I think her name was Joanna she were very awesome. she brought me everything I needed, I didn’t have to wait on refills or anything everything were perfect. As we were headed out our server thanks us for joining as well as the hostess and cashiers. Everything was lovely at Cracker Barrel in Lakeland, TN


DORIAN D. WILLIAMS July 9, 2015 at 4:27 pm



marilyn madison July 6, 2015 at 9:36 pm

Sun. July 5, 2015 my husband and I ate at the I-80, North 27th st Cracker Barrel in Lincoln, Ne. We frequent this store and enjoyed your food. However, we placed our order to the waitress and she acted like she didn’t know what we wanted, two egg sandwiches on toast. We ordered coffee and waited 10 min. then saw her conversing with another waitress and helping her clear a table. I asked her if she would bring our coffee. Another long wait and I was getting upset but said nothing to her. The order came out wrong and we were not offered a coffee refill, I asked for the mgr. Paul. He came over and said ” Why are you giving my waitress a bad time, she worked all weekend, did you work all weekend? We tried to explain to him and he dismissed us and said it didn’t matter. Very rude mgr.


billy May 15, 2015 at 2:07 pm

You have a manager at mount sterling cracker barrel his name is Keith Morris and he trys to go out with the other workers and yes my wife works there and he haves tryed to take my wife out and he has called and texted her phone so you need to take care of problem because if you don’t and he calls my wife phone again I will


anonymous April 13, 2015 at 2:46 am

This is the worst place I have ever worked in my entire life, the managers treat you like dirt, and the staff are cruel Bullies, I cry day and night because I am stuck working here or else I will be homeless, I have never been treated with such degradation and disrespect by managers, this is a hell hole, I see other employees in tears daily, in the break room in the bathroom, often to the point of a nervousness break down….This is hell


Peggy Taylor March 25, 2015 at 11:11 am

We want our old manager back at the Alcoa, Tn. Cracker Barrel. He went out of his way to please the customers. This WOMAN will do nothing! The employees do not like her either. This is the second complaint I have filed plus I know of others but apparently nothing has been done.


Nicole Travis March 12, 2015 at 2:07 pm

Good afternoon,
I am not one to write a bad review, but our experience with your Cracker Barrel in Cypress TX (Mueschke & 290) was so bad that I have to do this.
My daughter (4yrs) and I decided to go to dinner on March 3rd at the Cracker Barrel in Cypress TX. As we were waiting for our order to come, my daughter accidently split her lemonade all over the table and floor. My daughter was horrified and was crying. After several minutes, the waitress finally cleaned the table off but she would not clean up the floor under our table. It was a sticky mess. I asked the hostess twice and our waitress to clean the floor, to no avail. Finally the hostess brought a sign that said floor was slippery, but would not get it cleaned up. It was very embarrassing. So, we sat with the sticky mess under our table as we waited 45 minutes for pancakes and french toast. My daughter was so hungry and embarrassed. The waitress kept telling us our food would be out soon. When we finally received our food and paid for it, we had been there for 1.5 hours. I asked the lady at check out if I could talk with the manager and she said she would go get her, so we waited and shopped in the store. I went back up to ask again and to check out with over $70 worth of merchandise and was told that the manager was too busy cooking in the kitchen to come out to talk to me. I was really mad that I had been kept waiting and this manager could not pull away for 5 minutes. I am so disappointed. We were so excited to have a Cracker Barrel open near our home and had been there several times, but now I will make sure that all my friends, neighbors and colleagues are told how slow the service is and how we were treated.
Your mission to please people has not reached this manager and the staff here in Cypress TX. Too bad.


anonymous March 9, 2015 at 12:16 am

Yes my name is C*** listen someone is going to get hurt at cracker barrel he held me down and i couldnt do nothing im married for 20 yrs now im going to tell my husband he will b here to well wtf would u do u know i cut both his tires at work but i need to just quit but need to b fired cause of sittuation iv caused i begging for u help plz it a manerger at work who raped me im thinking bout talking to a lawyer and suing yall he raped me at work on tables custermers eat on and shot his cum on table he never wiped it up and im hiv poss i never told other employee please help me. i slept with him but told him no he held me down. just talk to me plz dont call husband dont know yet or does the wife of other person.


Paul Mullenix February 20, 2015 at 4:57 pm

I love Cracker Barrel . But I have one complaint. I like my food hot. and I get most of it warm.I have talked others that fell the same way. I ask for it to be hot and I might as well keep Quiet.I travel travel a lot. But it the trend keeps up I will be forced to eat elsware.

I have notest that you are not as busy as you us to be. Would this be part of the problem.


sherri January 2, 2015 at 11:07 am

WOW !!! Last week we were at the Tifton, GA store # 80 on our way home to Florida. We stopped in to get take out – which was great BUT what was really great was the manager on duty — Linda. we had some car troule and without hesitation and a smile on her face — she gave up a battery jump. she was wonderful. Cracker Barrel is lucky to have her. Thank you !!!!


Delbra December 28, 2014 at 2:41 pm

I loved cracker barrel. Have been taking my family there for thirty years. I would say let’s eat at cracker barrel we can’t go wrong. Until yesterday Dec 27. In Monroe Michigan. My now adult son found hair in his food. They returned very fast witha new order. I ask for a container to take my leftover home. While eating today l found a long blond string of hair. Two in one day. I am done and so is seven others. It’s called hair nets. How many find hair in their food that don’t complain it’s so common. Done.. Goodbye my favorite restaurant.


Kathy Thompson December 14, 2014 at 9:00 am

We eat at Cracker Barrel in Richmond ky every Sunday and sometimes 1 time a week. We ask for the same waitresses every time ! We don’t need menus and they know what we like before we sit down!!! That keeps us coming back!!! Last few years you have been sending managers who are horrible to the employees and if they were doctors they would rate an F for bedside manner!!! WHY???? You have local people who run a great store and people love them. AND I hear a change in some of your music. Cracker Barrel is “Old Country Store”. Old Country people believe in Jesus!!!! Sadly. If changes keep coming we will be forced to do like our favorite waitresses!!!! QUIT!!!!! But unlike them. I will tell everyone I know! Publicly!!!!!


Jim Havron December 23, 2014 at 11:26 pm

I have twice typed my experience with a manager who both lied more than once, but treated me like an idiot, admitted sending inferior quality food to customers which is to be teplaced only when caught, and put a server in tears over his own mistake.
Unfortunately the message has also twice disappeared, so i summarize here. I will be in touch, but in the meantime, a good number of people will be hearing about our adventures. Oh. his behavior caused me to feel the necessity of going back and getting the hostess to slip the server another $15 in addition to her tip in hope that it would take the edge off the chewing out. It was clear the hostess appreciated the understanding, further confirmation that the problems with the half-full-at-6:45-p.m. restaurant are systemic.


NANCY PETTERSON November 11, 2014 at 1:10 pm

Just left the West Monroe, LA Cracker Barrel and found a stack of business cards for, Concealed Carry and Handgun Classes, sitting on the check out counter. Very surprised that Cracker Barrel would allow this.


ralph crooks October 27, 2014 at 12:39 pm

Does Cracker Barrel have a DRIP program to invest in Cracker Barrel Common shares ?

Pls respond and if so let me know how to obtain a prospectus.

Thank you, Ralph Crooks


Sandy Foster October 22, 2014 at 11:04 am

On a recent trip we stopped at your location on exit 427, off I-75, at Lake City, Florida and for the third time waited over 35 minutes for an order of eggs w/sausage and an order of pancakes. When traveling, we don’t wish to lose that much time waiting for a simple breakfast, so we will NEVER go to another Cracker Barrel and we will warn all our friends to reconsider when they are traveling or eating locally. We have a Cracker Barrel in Boynton Beach, but stopped going there long ago.


Brenda October 6, 2014 at 9:29 pm

I went to the Cookeville TN Cracker Barrel on 10-6-2014 and ask for my bacon to be crispy when it came out it was almost raw so I ask the server to have it cooked some more. She showed me where she had put in for crispy on the ticket, she took it back and when it came out it was like charcoal every one at my table was so shocked that they would send something like that out to a customer .” Very disappointed “


Makensie September 9, 2014 at 3:44 pm

I would like someone to contact me thru email ASAP please. I tried to email y’all and it said it didn’t go thru. I came to the Brooks, Kentucky location on Sept. 8, 2014 around 6 p.m. I came in with my family of 8. We had 4 kids there with the coloring books but no crayons, the waitress said they get their shipment on Mondays and they r always out of something until Tuesday. The kids weren’t happy at all. 2 of the kids got a drink from up front and I asked for cups to put them in. I finally got em after the 4th time asking. We got our food and one of the mashed potatoes had white gravy on it instead of brown gravy so I told the waitress and she brought back just brown gravy. I think she should of brought back a brand new mashed potato with brown gravy since the other one had white gravy on it.


Lisa Smith August 30, 2014 at 5:18 pm

On 8/30/14 around 8:15 my husband, kids and I want to the Cracker Barrel off ext 49 in Fayetteville NC I will never go back and will tell others never to stop there….two young ladies were going at it were everyone could hear them one was a server and the other one was a manger I think because she wasn’t wearing a brown apron if they let their management staff talk to there employees like a dog they will not be getting my money and will make sure people I know money either. ….


concerned parent August 29, 2014 at 7:28 am

My daughtet is special needs and has worked for cracker barrel for 3years. The managers are cruel and need ro be replaced asap. She loves her job and is loyal yet they treat her terrible and talk to her like she is nothing. I am disgusted in the kimball tn cracker barrel managers!!


Brenda Glessner August 23, 2014 at 5:20 pm

Hi I was just wondering if you could bring a Cracker Barrel to warrington pa to be exact route 611 Horsham or warrington does not matter there are a lot of building going on here and I have heard that your food was very good. So if you could check into it that would be cool.

Thank you so very much



Leonard Zolecki August 1, 2014 at 3:48 am

Cracker barrel is broken and seriously needs to be fixed from the top down.
I live a good 20 minutes from my “local” cracker barrel. I would say out of my last 12 visits, 10 times they were out of meatloaf. Now mind you the manager “Jeff” and myself have gotten to know each other over say the last 10-15 years. Jeff isn’t the problem, the staff (management) needs to be fixed. this past Sunday we went to eat at our Germantown CB, I asked before we were even close to being seated if they had meatloaf, I was told yes, after about a 20 minute wait (rush hour Sunday night 6:30 PM) they had run out of meatloaf while I stood waiting to get seated and they 86′D the meatloaf meaning they weren’t going to make anymore, I told them I could go shop and come back in an hour but was assured they weren’t going to make anymore. I could have called Jeff Monday Morning and gotten a free meal “again” but thought I’d call corporate first, I was sent to some girls voice mail, I explained the issue (politely) left my name and number and never received a call back, I waited a few days and recalled corporate on Wednesday and asked for the CEO’S secretary, again voice mail and asked whom could you forward me to to try and fix the issue of no meatloaf in Germantown, Wi. She also never returned my call.
here’s the big issue if all cust. service is going to do is give me a free meal, it’s still not worth it because even a few times with my free cert. they didn’t have meatloaf.
it’s a fairly long drive with heavy traffic to get a meal and then they don’t have it.
Now, jeff will make sure they at least start one and keep it on hand, but most managers couldn’t give a rat’s butt either way.
I’ll be in Nashville next week and plan to stop by corporate and see someone high up to fix the problem personally. I’ll update you all and let you know how I goes.
I wonder how they stay in Business with the lack of respect I’ve been given from corporate!!!!


VG July 28, 2014 at 6:23 am

Our server Margaret was very sweet. She was very patient with our 85-year-old aunt Mary. Her service was an A, however our food was a D at best.
My rice was cold with my chops sirloin dinner and so was my sisters however my sister chose not to send her brown rice back. Both my sister and my chopped sirloin was medium 10 but we were so hungry that we ate it anyway. My aunt Mary’s steak was overdone and also she did not care for the cucumber salad. There was no visible manager nor did any manager stop by to see how we were doing so we really didn’t have the time to stick around and look for someone because we had a long journey back to Philadelphia. We told our server I’ll be at Mary’s dismay of her dinner and that’s about as far as it got. Oh well, we just thought that we share this information with you three of us had a very subpar experience at your Cracker Barrel in Frackville Pennsylvania yesterday eveni


Kathy July 15, 2014 at 5:25 pm

I would like to thank Debbie (in retail) at the Cracker Barrel in Alpharetta, GA for all her help. I was trying very hard to find a “sold out” item from the retail store. Although Debbie’s store didn’t have it, she searched on line for a store that might. She found it (actually several) at the Canton. GA store. She contacted them for me and had them call me. Thanks to her efforts I am awaiting shipment on 2 of these items. I was very impressed with the effort she put forth and also very pleased with the retail manager from Canton (didn’t get her name) for her help. Actually, every store I called (about 8) were very friendly and pleasant to speak to. Thank you Cracker Barrel!


Rena Dorris July 13, 2014 at 3:19 pm

Just came from the Cracker Barrel in Marion, IL where I ordered the campfire chicken dinner. What a surprise when it arrived at the table so full of fluid. Why didn’t you call it drowned chicken which is what it was. I couldn’t eat it because it was served on a plate the same size as the foil and since there was so much liquid I couldn’t turn the foil down enough to get a good grip on the food. I finally asked for a take home container and pulled the food out of the fluid. I told the manager I would have to eat it at home. Why not before servicing this dish try punching a hole in the bottom of the foil to release the fluids,(I don’t think anyone is interested in drinking it anyway) and then place it on a dish that is large enough so you have room to unfold the foil for eating. Just saying!


Jaclyn Brant July 10, 2014 at 1:58 pm

I visited store #240 in the evening of June 29th with my son after a long drive across state. We ordered chicken fried chicken and french toast. The french toast came out raw. While waiting for the waitress my son tried my chicken; he liked that much better so when she came we changed his order to that instead. When it arrived it was not chicken! It was steak again waited for waitress who was very nice and apologetic. I told her that we did not want to wait for a 3rd meal for him that he would just eat the sides. I had also ordered a to go irdrr for my husband at home which would be coming out so I didnt want that to get cold waiting. For another meal. Here is where my awful experience really begins. When I received my bill I was charged for the meal that my son never ate! She the waitress said thatshe put a piece of chicken in the bag. I said that I didn’t ask for that I don’t thinkshould have to pay for it especially because of the inconvenience of the whole thing. Any other restaurant would have comped his meal. At this point she brought the Manager over his name is Alfred. Alfred was horrible and abusive from the moment he walked over to the table. He made me empty my to go bag like I was a criminal yelling that I cannot take food out of the restaurant without paying. I was shocked and humiliated in front of a restaurant full of people and my child!! I began to tell him my story maybe he didn’t realize or know what led up to this. Nope!! He did not care!! He took piece of chicken (that I didn’t ask for) and said he would take it off bill. I sat there waiting for him to bring the bill back which he didn’t I had to track him down! He then said that only the waitresses can do that!! WHAT?! I was so horrified that this man was so nasty that I questioned his behavior and asked why he never even appologized for the experience. He stood their waving me off and followed me out to register like I am a criminal again. Again shocked trying to make sense of this abusive behavior from one of your managers. I asked him again what was the matter with him. He then physically grabbed my hand a ripped the bill from it slammed it on the counter and told cashier “get her out of here now”! I was so upset my heart is racing now I I write this and its been a few weeks I wished I had gotten the policeman out front to file an assault charge against this man. But I did not want to upset my son further. I got home andjust cried.
I decided then that I was not going to let this go. I went back the next day hoping there was a general manager there. I walked in and was shaking and the cashier that was there the previous night immediately asked if I was ok after last night. She remembered me right away! I said no I am not that’s why I am here. She called for manager and I told him my story and I am sorry I don’t remember his name. He of course was horrified at my treatment and invited me and my son to lunch on him which we did.
I still felt that I could not let this go because I will never feel safe at that restaurant knowing that this awful human being is still there. I will never be able to step into ANY Cracker Barrel again without thinking about that horrible night. I called the corporate office and told her my story and again this woman was shocked and horrified at what went on there.
It has been almost 2. Weeks and I have yet received any sort of an apology from Cracker Barrel. Like I said before I cant in my right mind let this go. Thats why I am writing this.
I frequently went to Cracker Barrel. I used to love it and this one is very close. I woukd have to travel at least 10 miles to get to the next closest; but frankly I may have to give up and go elsewhere from now on since this issue was never dealt with properly from your office.
Thank you for your time. I hope that its read but I have my doubts.
Jackie Brant


Stacy Lancaster July 8, 2014 at 12:58 am

I want you to know that my family and I eat at your restaurants quite often. Tonight, my daughters and I had yogurt parfaits. Mine was fine, Sarah’s was fine, Lydia’s was NOT fine. She had glass pieces in it. I want you to know that she is 7 years old. The location where we ate tonight was at your Pooler, GA location. The manager was kind and made a report. He took care of the bill. However, I am still horrified and most importantly extremely worried. I talked to my pediatric nurse that was on call. She informed me that the small glass pieces would not even show up in an X-ray. However, I will be making sure that her Pediatrician checks Lydia out and look further into her care. I, as a parent, want you to know that the glass mason jar, that you have serving our kids and other customers the yogurt parfait in, is a bad idea and sorely an aweful one. Because it is dangerous. My baby is only 7 years old and I am terrified of what the future may hold for her due to her ingestion of your yogurt parfait that had pieces of glass in it. I am outraged and very upset at the carelessness of your kitchen staff and extremely worried for my precious 7 year old baby. Please get rid of your glass mason jars and please make sure that you send out a memo warning your kitchen staff to take care of what they serve.


Kiera Dunuhue July 6, 2014 at 6:50 pm

Beaumont, Texas #451 First off I want to say. I love Cracker Barrel (or so I use to). But in the past 6 months of my family and I dining here, there has been problems at each visit! We usually eat at Cracker Barrel 4+ times per month. Sometimes twice in one week. Not sure if it’s new management or what, but gosh this place is surely getting worse. They ran out of silverware the last 2 times we came. They never have a menu item called Oven Fried Chicken. It’s my husbands favorite and lately they have been out as soon as lunch begins. Last time our server told us they simply didn’t make it one day. What!? If it’s on the menu how could they just not make it? Most of the time they are out of biscuits and cornbread. One time they ran out of grits for 25 minutes! They run out of meatloaf faithfully. This list goes on but I’m sure you get the picture. The servers are usually very nice and very attentive but I can tell it bothers them as much as it bothers me that they cant serve us things they simply don’t have. The food use to come out in under 20 minutes and would be hot. Lately it’s taking at least 25-30 minutes and is lukewarm. I guess the only positive to this place are the nice servers and hostesses and the clean environment. I think we will definitely be taking a break from CB. I hope this message gets to the right people and makes some changes. I think Cheddders is our new food spot.


Unknown July 1, 2014 at 8:23 am

I work at store 200. We have some serious issues in this store. Our GM, Ron, has certain people that he tends to favor. They get the best sections hardly ever have to roll silverware, because they go up to him and say sign this. Two of the employees ate servers.. Pam and Stephanie are constantly touching the GM which is very improfessonal. Other employes have contacted corporate with this matter and nothing is done about it. Ron was seen grabbing Stephanie’s butt, Pam comes in early when she knows he opens and spends thirty minutes before her shift in the office with Ron. Pam gets whatever station she wants if she doesn’t she will pitch a fit. These managers do not know how to to rotate sections among servers! Some people with end up getting three two tops for several days in a row when Pam and Stephanie always get five tables of four tops or six tops. This is cutting into our money when you can’t rotate! If corportar doesn’t fix this situation then maybe I should just contact my lawyer!


Unknown July 1, 2014 at 8:51 am

Not to mention she will sit down and eat lunch with him after her shift. Her friend Andrea is the host so she gets way more tables than any other server. Pam walks in the door and will get a party of 9 which she takes by herself, never gets written up for it while other server do, and another table when other servers who have been on the floor longer than her haven’t even had two tables. Maybe someone should look at the video recordings to see what is truly going on in store 200


JERRY June 30, 2014 at 5:39 pm



Connie June 28, 2014 at 5:13 pm

My husband an I do not eat out often so when we do I expect a good meal. We chose CB in Terre Haute IN. My meal was good but my husbands was a joke and I have a picture to prove it. The sides were better than the main course which is sad. Our waiter never asked or gave us a refill on drinks until we asked while he was handing us the bill, the drink cost $ 2.19 so I thought that included refills, had we not asked we would of not been offered, my husbands plate had already been taken by a woman that appeared to be other than a waitress and was wearing a headphone set, she didn’t offer either when she took the plate. I was still eating and only halfway done, so my husband sat with an empty glass. When the waiter brought our meal and asked how everything looked, I told him ” not good”, he asked why and I said ” are you kidding me with that piece of ham”? He said all of our ham looks like that, and I asked with a bone ? He said “yes, do you need the manager”? My husband said no because he felt it would be embarrassing to have a manager at your table and explain how disappointed your food looks to you in a crowded room elbow to elbow on a Friday night. My statement to that is, if you serve good food that isn’t skimpy you wouldn’t have to complain. Anyway, you have lost a customer. I don’t care if I get a response because I will never eat there again. Poor service and poor food!


Linda Cornelio June 25, 2014 at 11:15 am

I regularly Oder 2 quarts of vegetable soup at the CB location near Regency Square Mall in Jacksonville Fl. One of the mgrs told me when I first began ordering the larger qty to call a few hours ahead of time and that would ensure that I would not have a long wait. I have been doing this and it usually works; however this past Mon. June 22 I ordered at 1:20p to pick up at 4p. I always explain when I order ahead of time why I am doing so. On Monday, I did not get my order till 4:45p. To be fair, the mgr on duty did give me a dozen biscuits, but even so, I have been doing this for months now. This location needs some attention. I have had other issues but never reported them before. I would hate to see this store go out of business!


Carla Jones April 2, 2014 at 7:21 pm

To Whom it may concern,
My son is staying in Richmond KY at the Relax in next to the Cracker Barrel, which by the way I once worked there some years ago. I am writing in re-guards to the behavior of your employees including your manager “MIKE”
My son has diabetic seizures and needs to eat to control his blood sugar. I am his mother and I live in NC, my son is stuck there in KY with no money, so I called Cracker Barrel Richmond KY to order and pay for his food over the phone. They refused to take my order because I wasn’t there in Person. This was the most ridiculous thing I have ever heard of. I had to call Pizza Hut to get food for him, and they delivered to him.
I am very disapointed in Cracker Barrel which was one of our favorite places to eat, but no longer. Me, my family or any of our friends will ever walk through your doors again.

Thank you for nothing, Carla Jones


louis ewald March 27, 2014 at 10:11 am

My employee # is 1172789. I have been out of work for over 2 months because of a triple heart bypass. I applied for disability as soon as I got out of the hospital.After hearing nothing after a month I contacted the N.J> dept of labor and was told that cracker barrel had not returned the paperwork.I then contacted my general manager at store 342 and he got back to me stating that the home office drooped the ball and was going to send theinformation right away.He also stated I had to get my doctor to fill out a leave paper work and fax it to michelle Anderson at 615-444-5533,this was done.AAs of this am the state has not received the paper work that they themselves mailed to you on 3/18/14.. Please expedited this matter as I need my money. Also I do not want the state of N.J. levy any fines on Cracker Barrel. Please by return e-mail notiy me of your findings on this matter. Thank You ,Louis Ewald


PHILIP PICARAZZI March 26, 2014 at 8:45 pm

We have gone to Cracker barrel before and have had a bad experience ,we decided to give them a second chance. What a joke ! I ordered the chicken fried steak special ,my meal was ok ,but my wife ordered the lunch special which was meat loaf ,what a joke her plate was! A small pile of mashed potatoes and a sliver so small of meat loaf a new born baby would still be hungry after eating it! We called the waitress over and asked her if we ordered off the child’s plate. She took the plate rudely and several minutes later the manager brought my wife a new plate which looked exactly like the first! He came and slapped her new plate down, and didn’t say a word! It was just a tiny piece of meat with a small pile of mashed potatoes nothing else!! My wife was just astounded! After waiting for almost 30 minutes to be seated and being pushed back twice by the incompetent staff that was seating people it was just a joke on top of a joke!, I was so disappointed they served her that!! The chicken fried steak was a frozen patty and the mashed potatoes a tasteless mess! We didn’t even get butter for our bread and my wife had to get up and get ketchup from another table! We did not get refills on our drinks either–we did however leave a five dollar tip as we know the waitress was not well trained!
NEVER NEVER AGAIN!!!!!!!!! STAY AWAY!!! They don’t care about you the customer they don’t care about anything but herding you in and out as fast as possible. We eat out a lot as we have very busy schedules and very little time to cook and we will take our money to a restaurant that actually cares if we enjoyed our meal and that cares if we spend our hard earned money with them! just a bad time from start to finish! 2 thumbs down!

Visited March 2014 Value


Fred January 1, 2014 at 2:07 pm

2014 me and 4 couples had a very bad exsperience at Craker Barrel on the west side of Cleveland Ohio our food was late! And cold and it took the manager forever to come over to talk to us. Not good for one couple being that it was there first time here. The manager was very unprofessional!!!!!


Tom Munn January 1, 2014 at 9:32 am

I heard about Cracker Barrel’s policy of making the server pay for customers who leave without paying and upon checking on it I was told that it was not Cracker Barrel’s policy to make a server pay for the check. A friend of mine had to pay about $50 for a ‘dine and dash.’ So, is all of this true? I tend to believe what has been said on The Bitchy ( over what I was told by Cracker Barrel. I hope I was not wrong for checking on this. I do not want anyone who works that hard serving to be hurt. It is so wrong of Cracker Barrel to do this sort of thing.
Concerned in Jacksonville


Donna Effen March 21, 2014 at 4:37 pm

Fred it is worse then you think on how bad they treat employees. It is pure harassment.


Terry bozsman December 28, 2013 at 11:42 am

I am writing to express my disappointment that your company has decided to place profits over racism, discrimination and bigotry. I have been a customer for many years. I can no longer support your business since you think African Americans and homosexuals are not deserving to be treated with dignity and respect.

The next time you read about a young person committing suicide because he was being bullied because he was different your business practices will be partly to blame.



Daniel December 29, 2013 at 3:47 am

Terry, you have things reversed. It is the radical elements of the communities whom you describe who have deliberately targeted Cracker Barrel because of its family values stance, not because CB has any history of targeting anybody. Cracker Barrel hasn’t picked those fights, the radicals have via instituting phony lawsuits for entitlement minded black people, as well as by deliberately sending faggot waiters to go get jobs at Cracker Barrel outlets. CB isn’t taking anymore of this junk and is now rightfully fighting back.


WOW January 21, 2014 at 11:07 am

Ok I know everyone has a opinion first amendment everyone keeps saying but seriously why is everyone going crazy for decision a company makes about their business. Is it seriously hurting your pockets? CRACKER BARREL AND I REPEAT CRAKER BARREL IS A RESTAURANT NOT CONGRESS!! So stop throwing politics with food.. Makes no sense for grown people to act like children. Your not showing an example to our future because .. Oh No Shall I Say it?!? CRAKER BARREL allows kids too. Just shut up go there enjoy the service, peg game, the gift shop and leave happy and hungry and to be honest most of you cursing on here prolly don’t even tip all that well.. Guess what servers only make between $2.13-3.70 an hour to wait on you ok. So maybe tipping your server 18%to25% of your check depending on their service wouldn’t hurt if you ain’t got money to tip you sure don’t have money to eat.. And that $2 Tuesday don’t cut it either.. We have bills to pay as well and families to support and since. Everyone is about family maybe you should be considerate and don’t come in with an attitude cause last time anyone check they weren’t the ones who messed your day up ok. SOOOOOOOO LET CRACKER BARREL RUN THEIR BUSINESS… And just go out and enjoy some time with your family by the cozy fire and SHUT UP!


WOW January 21, 2014 at 11:31 am

Really because you should deff be removed and never walk into another restaurant again that word F*****t is not appropriate who are you to shun anyone from there sexuality or skin color. Your not the man upstairs not your place to make that final say. Your morals, ethics, beliefs, complaint is all screwed Daniel your screwed up. People deserve to be free and act out like they should professionally but don’t judge a book by its cover cause remember holy one that’s a sin too.. It was MLK day yesterday and most of you racist people don’t help society today.. Don’t ever make a waiter or waitress feel uncomfortable one their a person with feeling and have to return the next day and day after and have to worry about their safety because people like you and number two remember were the ones brining you your food so ya might wanna watch what you say.. Which I find it disgusting and inappropriate to do anything to anyone’s good and I’m not condoning it but now and days you never know people will surprise you.. I LOVE MY HISPANIC WORKERS, CAUCASIAN WORKERS, AFRICAN AMERICAN WORKERS, CHINESE WORKERS, INDIAN WORKERS AND EVEN MY HOMOSEXUAL WORKERS. I LOVE MY JOB AND I WORK WITH AN AMAZING TEAM THE SWEETEST PEOPLE ON EARTH.. My customers love them for who they are and everyone enjoys their company.. I haven’t had one cooperate complaint in 3 months by the way I run my store ok. So don’t tell people how to do their jobs cause I know you wouldn’t like it if someone came to your job and make you feel uncomfortable.. Think before you speak.


Daniel January 21, 2014 at 5:10 pm

Your posting is filled with numerous grammatical errors, you need to proofread before you post.

The faggot radicals picked these fights and are now getting what they deserve, their come uppance. If they ever try to get near any Cracker Barrel families who are just trying to enjoy their meals and don’t want effeminacy shoved at them then those fags should have their anatomy rearranged.


bulldike July 11, 2014 at 12:38 pm

excuse me but the faggots and the lesbians are the ones that probably serve you the best ! and just because were homosexuals doesn’t change how we treat people , so why would that change how u treat people ? u don’t have to go through everyday of hearing people call you out your name just because they don’t have the same sexual preference we do so we should be the ones calling names to you people, but do u realize something, do u see how bad this bothers you ? u had to come write about it on a cracker barrel website because it bothered you that bad !! I think you have secrets within yourself and maybe you should tell your wife ,gay men pass diseases when they lie and hide how they really feel, and you sir are one of those hiding. just come to light with it. you’ll feel so much better. but as for you coming back to any cracker barrel I hope you get the most flamboyant server or most bull dike waitress and they cough on your food and pass the gay to your whole family !!

SnoopyDoggy January 28, 2014 at 3:02 pm


Obviously you are a server. Yes everyone has the 1st amendment right. Let’s see are you disabled? Probably not. Ever try using a wheelchair in Craker Barrell where there is absolutely no room to maneuver a wheen chair in the store. Ever have a customer w no bladder who is hooked up to tubes and were places closest to the kitchen so other customers wouldn’t see tubes w urine in them. Ever take a fall at CB because there were no signs of the danger of sitting on huge rocks that are part of the landscape. Ever have QA call you up while reuperating at home on medications from injuriies that made me disabled in the 1st place and have them lie to you because they think they an get away w it. Tell me why would HQ call me one day after sustaining brutal injuries so they can make me not want to sue them. Just the way you spoke about customers tell the whole lot of us that maybe if you had education you wouldn’t be a waitress? Give it some though because after your vile comment I would encourage others not to eat at your place of emloyment. You’ve got a crappy attitude and w your mouth runnrth over I’d say you should be a custodian and have no customer interation instead of hiding behind a keyboard. You disgusting piece of trash. Go get an education so you don’t sound like such a dufus. Look up any words you have no knowledge about cause you sound like an angry dufus!


Nita December 24, 2013 at 3:13 pm

Thank goodness Cracker Barrel saw the error of their ways and did a mea culpa.


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