Cracker Barrel Corporate Office

Cracker Barrel Corporate Office Address

Cracker Barrel Old Country Store, Inc.
305 Hartmann Dr
Lebanon, TN 37087

Contact Cracker Barrel

Phone Number: (615) 444-5533
Fax Number: (615) 443-9476
Email: Email Cracker Barrel


CEO: Sandra Brophy Cochran
CFO: Lawrence E. Hyatt
COO: Douglas E. Barber

Cracker Barrel History

Cracker Barrel was founded in 1969 by Dan Evins near Lebanon, Tennessee as a way to improve gasoline sales for Shell Oil.

In the 70s, many of the restaurants were built with gas pumps on site.  The chain began to do away with this practice during the gas shortage of the late 70s/early 80s.

In 1981, the company went public.  By 1987, there were 50 locations in 8 states.

The company grew quickly during the 80s and 90s.  By 1997, there were 314 locations.

In 2012, company founder Dan Evins died of bladder cancer.

Today, there are over 600 locations in 42 US states.  The Cracker Barrel corporate office is still located in Lebanon, TN.

{ 12 comments… read them below or add one }

Renee Grice April 19, 2016 at 6:27 pm

I was in your resturant in Smithfield, North Carolina today and they were not busy. They did not have any biscuits. My family does not like cornbread muffins. They said that it would be 10 minutes would I like to wait. I had gotten a to go order. They had the rest of my order ready before I was even told. I asked the manager why they were out of biscuits and they were not busy. He gave me an excuse about he had just thrown away 4 pans and all he would say was I am sorry. I was giving this store a second chance. I was in this store on March 26th. Even though they were a little busy. I waited 50 minutes for a together order and they forgot part of my order. They can not seem to get it together and their customer service lacks enthusiam. They say it just to be saying it. I would know I ran a resurant for over 20 years. They should at least offer a free dessert or something. Not a nonshalant I am sorry while rolling their eyes. Not to sure if I will be returning to this particular store.


Steve Snodgrass April 16, 2016 at 10:38 am

Breakfast was good as usual this morning in Chattanooga off I-24! Service excellent and food delicious! Thanks for consistency CB!


Ron April 11, 2016 at 7:40 am

We visit the Cracker Barrel on W Hillsborough Ave Tampa Florida every Sunday evening with a group of 7 or more on 4/10/2016 was terrible most of the orders were incorrect one of the orders came after all the others were done eating the manager Tom came over and was programed to only say he was sorry he is a terrible Manager not sure were this company gets its manager but they should look at what skill levels these Managers have and teach them the correct way of running a business if it were my business he would be replaced. We will no longer be going to your business.


MaryAnn Allsop March 28, 2016 at 2:43 pm

I was visiting the Ormond Beach, Florida area in February, 2016. I purchased a queen sized quilt at the Cracker Barrel store there. Upon arriving home in New York, I noticed that the security apparatus had not been removed. Removal of this by me, will cause damage to the item. I contacted Cracker Barrel and was advised to mail the item back via USPS or UPS, at MY expense. I already paid a fairly good sum of money for this quilt. I cannot believe that because the associate neglected to remove this apparatus, I am responsible for the charges to return and remove it. Not to mention, my inconvenience. There are no Cracker Barrel stores in the NY area where I live. I will be back in Florida in six months. I am not agreeable to packing and returning it then, as I will incur the additional baggage fees at the airport. What do I do now? I am not happy with your customer service.


Carly April 19, 2016 at 11:22 pm

My name is Carly and I work at a Cracker Barrel in Alabama. They shouldn’t have you spend even more money to get that fixed. You might could go to a department store and see if they can take it off. We have had the same issues here and we aren’t a store that even has the equipment to take it off or put it on. I hate that happened to you! Maybe a store can take it off without damaging the quilt! Best of luck!


Danielle March 7, 2016 at 3:20 pm

We purchased this flag holder about 6 or 7 months ago that is an eagle sitting on the Liberty Bell. It is now crumbling and has big chunks that have fallen off. It was a fairly expensive gift for my husband, something he had been wanting for a while! Why is something that was made to be outdoors falling apart in less than a year?!


Robin February 29, 2016 at 11:47 am

I recently work at Roseville MI cracker barrel. I fell in the kitchen area and they avoided it. Has me writeva statement on a napkin. Then last Thursday I was taking food out and fell hard I hurt my back neck elbow. I asked to fill out a incident and she couldn’t find it. The district manager Brian is great e told me previously to be patient that changes are coming. It is so dirty and unorganized there they go through waitresses because the girls are mean to new hires. A manager named Zokie is mean unprofessional and picks on people with power trip. Gil is very fair and nice. Marlene is awesome. But they let the waitresses bully new girls. I’m considering calling my lawyer.


RON WILLIAMS February 23, 2016 at 11:18 am

I had the worst breakfast ever this morning (2-23-16) at the CB restaurant in Maryville/Alcoa TN.

I ordered two eggs and thick sliced bacon. The bacon came out cold and hard as leather, not to mention greasy. It must have been held over from yesterday.

The waitress (Lori) never returned to refill my coffee or to offer further service even though the restaurant at 9:00 am was virtually empty of customers.

It would seem that the store manager as well as both the kitchen manager and cook ought to receive some retraining or perhaps more. The waitress apparently enjoyed talking to some of the customers more than she did serving her customers that were already eating.

This restaurant is capable of better service and better food. I have eaten there many times for lunch and occasionally dinner. But if I get one more meal like the one I had today, I will be only a FORMER customer in the future.

There is absolutely no excuse for the kind of food and “service” I received today.

My breakfast cost $10.08 and was worth about 2 cents.


Anonymous February 7, 2016 at 5:29 pm

I am sure Dan Evans and James Brown are rolling over in their graves because of the way Cracker Barrels are being run today. I just noticed today you no longer have the guts to run reviews through each store now but are running them through Yelp! I know for a fact before you made this change you were pulling bad reviews from the store sites too. I am not saying you were pulling all of them but I know for a fact someone at corporate was doctoring them. I don’t need a response unless you are willing to tell me the TRUTH and I know it better than anyone at corporate does right now! You don’t know me but my last name should give you a very good hint! And this business below that I have to with share, like or tweet my comment to make sure it gets seen is pure crap. If you can’t guarantee your customers all comments are important to you I am even more disgusted! All you are doing is asking me to advertise for free for you! I know your little tricks and I am going to share it…with one friend who also knows just how corrupt this company has been getting over the past few years!


I wish to stay anonymous January 30, 2016 at 4:04 pm

Email me back. This is a complaint about store #86 located in 1960 Mel Bowling St. Bowling green, KY 42104. I wish to talk to a actual person to discuss the issues that are taking place behind the scenes. This restaurant has great hard working severs and how they are being treated is unfair and not right in anyway and if no one takes the time to look in to this then this store is going to lose the servers who put their hearts into this company for the love of their co-workers and regular costumers. Please get back to me on this.


John Smith January 27, 2016 at 12:27 am

I went to cracker barrel on 1/26/16 around 8 pm at the Tupelo, Ms location. I almost refuse to go to any of these restaurants because of the service and food. Tonight was no different. There was almost no one there but after 20 minutes we finally ordered. About 20 more minutes we get the food. As usual I did not get what I ordered. When I showed the waitress she told me that is what I ordered and said she was sorry and kind of laughed and walked away. A person sitting next to us verified he heard and saw me order as I also pointed to what I wanted. About 10 minutes later a manager walked by and I stopped him and explained that I didn’t order this. About 5 minutes later I saw I was talking to the wall so I just told him to take it back I was not going to pay for this. These people are very unprofessional. I personally will never visit one of these restaurants again. All I have to say to these people is DO YOUR JOB, KNOW YOUR JOB, BE MORE PROFESSIONAL. Your restaurant is not the only one that has problems even though it is one of the top 10 worst ones.


Prefer Not to Disclose January 17, 2016 at 9:23 am

I was eating at A store in Evansville Recently and There was a young man named Jesse that Openly and Loudly offered to sell Marijuana to another employee. I overheard another employee that was a recovering drug addict that this hurt her feelings in a way that she did not understand because she was trying to get away from it all. I am pissed and will never return!


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