Claire's Stores Corporate Office - Corporate Offices & Headquarters

Claire’s Stores Corporate Office

How would you rate your experience with Claire's ?

[Total: 2    Average: 1/5]

Claire's Corporate Office Address

Calire's Stores, Inc.
3 S.W. 129th Avenue
Pembroke Pines, Florida 33027

Contact Claire's

Phone Number: (954) 433-3900
Fax Number: (954) 433-3999
Website: http://www.clairestores.com/
Email: Email Claire's

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Ronald Marshall
CFO: Scott Huckins
COO: Denise Vujovich

Claire's History

Claire’s was founded in 1961. Originally named Fashion Tress, the company’s main focus was on wigs and hairpieces. In 1973, Fashion Tress purchased Claire’s, a jewelry chain with 25 locations at the time. The company moved away from wigs and placed their focus on costume jewelry and ear piercing.

Most Claire’s locations today are geared towards pre-teens and teenagers. Many locations have a section for children under 7. The company offers costume jewelry, fashion jewelry, hair accessories, clip in hair pieces, teen music band jewelry and body jewelry, such as tongue rings. In America, 95% of all shopping malls contain a Claire’s store.

Claire’s has 3,469 locations throughout the U.S. and globally, including Hong Kong and the U.K. The company had $1.6 billion in sales in 2015 and employs 17,600 persons worldwide.

{ 17 comments… read them below or add one }

Heather October 22, 2017 at 1:03 pm

Store 3456
Louisville, KY

I returned to this store with my daughter to exchange some items. We purchased these items under a special promotion, the day before. The worker was willing to return these items at the sale price but charge me full price on the new items.
He rolled his eyes and rudely spoke to me when I disagreed with the new cost.
I did not appreciate being treated so rudely especially in front of my eight year old daughter.
Customer service and attentiveness goes a long way.

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Luke williams October 9, 2017 at 11:27 pm

I was shopping at valley west mall at your Claire’s location where I witnessed harsh treatment of your employees by their boss. I saw a poor young girl get cussed out by her boss. The mean old lady made the poor girl cry

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Tessa July 26, 2017 at 10:00 pm

I was a former employee, first the mgr accusing me that i didn’t do what her part to do. After updating information i didn’t get my 2nd paycheck that i find to fight for, payroll deposits that paycheck to an account that i updated with my mgr., then not just her accusations of me not providing a completed I-9 ( which was Employer’s responsibility to fillout) she texts (lack mgt., etiquette) still accusing and had me text her my personal information. Not to mention after putting two n two together “lies” n lies made of excuses. I was forced to resign, which in State of California 72 hours employer must pay me monies due “final pay”. I am still waiting for paycheck from Pay date July 14, n Still waiting for my final pay.
Unfortunately, it’s disappointing as Claire’s has been around for a long time. I wouldn’t refer my worst enemy to work for them or would i support such dishonest company. I will be filing a wage claim.

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Maranda June 26, 2017 at 4:11 am

I worked at store 5560 for about 2.5 months. It started off great but the last 3 weeks were different. I was not trained properly and was basically put on the spot. I was a key holder with prier management experience so I know how to run a store and help customers. When I needed help on a task I called my asst. Manager and was told to figure it out myself. Couldn’t get a hold of the store manager cause shed yell at me if I called her on a day off. Also, the store manager would make the schedule weeks in advance and get them approved by the DM then after they were approved shed change it almost daily to accommodate her schedule and when the DM called asking for her I was told to lie and say she was doing an ear piercing or say she just went on break. The main point of this message is Claire’s needs to train their store managers on how to talk to their employees, how to properly train people and to not be shity. Lastly, the reason I quit Claire’s is because it was around inventory so we had to change the hole store around to be perfect so these people could come in and count everything. I’ve done inventory many times at previous jobs, I understand all stores do it differently. I worked my butt off every day and I’d always come into work with these nasty notes saying you did this wrong you did that wrong this is your fault so on. I had a closing shift and was called in hours before to come in WORK FOR FREE then clock in for a 3 hour shift. If I didn’t do that I would be fired. So I quit. The store manager is emotionally unstable, doesn’t know how to train staff or talk to them with respect. I will never shop at Claire’s or Icing again.

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Deborah June 22, 2017 at 11:51 pm

While shopping in the Claire’s location at the Staten Island mall with my 6 year old daughter tonight at around 6oclock, my daughter got very sick with a stomachache. I begged and pleaded for my daughter to use the bathroom,- even asked if I can leave my pocketbook at the register– she still told me no! My daughter had diarrahea in her pants because she had no common courtesy or heart to let a child use the bathroom!? I’ll be making a formal complaint in the morning to cooperate and to the store as well! I’m beyond disgusted as a paying costumer and also as an employee of NYC dept of health!

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Stephanie Sampson June 15, 2017 at 3:59 pm

I was in the icing the other day. And the employee on duty was onher phone instead of helping the 6 customers in the store. When i asked her for assistance she rolled her eyes and told the person on the phone that she had to go. She then mentioned that she wanted a 60. Not thinking of course that anyone would know what she was talking about. I came back to the store later to find it empty. The door to the back room was partially open. The same employee was in the back room smoking a clear pipe. With muy knowledge of drug abuse. I knew it was crystal meth. How could this even happen? Be tolerated? I contacted claires corporate office about this but was ignored once. There was an employee dismissed a while ago from the same store that was assistant manager. She was dismissed on bogus aligations that she took merchandise home. But then returned it the next day. Because of a wear it program the employees participate in. I believe she was let go for no reason. And treated completely wrong for these actions. Why is an employee let go for being caught on surveillance cameras wearing product home. While another employee is still employed using drugs in the store. Something doesn’t seem right here. I will be contacting the mall manager with this same complaint. Hopefully this employees actions are dealt with by law enforcement.

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Diane Whitaker June 9, 2017 at 10:48 am

On Saturday June 3, 2017 I shopped in Store 06012 in the Deerfield Towne Center in Cincinnati, Ohio. I went in specifically for necklace extensions and approached Corrie, who said she was the assistant store manager. She was extremely rude, pointed out where all the necklaces were and said she didn’t even know if they carried extensions and did not offer to help to find them.(I have bought extensions in Claire’s many times. (she also pointed out she was doing inventory during the conversation) She was too busy to stop and help me, there were no other customers in the store. I found the extensions and approached her and asked is she was too busy to ring me up. Then she was nasty and confrontational and refused to ring me up. I said I was going to call the police if she did not ring me up. What kind of assistant manager doesn’t know how to treat customers and even attempt to help a customer?? And also mentioned that the store closes at 8:50 pm. that she shouldn’t even be ringing me up?? I told her i was called corporate office on this matter. I got to my car and the time was 8:49. Her behavior was a disgrace!!!

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Brittany Moore June 2, 2017 at 6:09 pm

I’ve been working here for about a month and still haven’t received any checks. I contacted my store manager and she is clueless. I also called pay roll and they have no record of me in the system? The managers are so terrible and don’t care about employees and are constantly on their phones in front of customers. Store 3010.

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Trinity Williams August 3, 2017 at 1:59 am

3010 as in Mall of America? I used to work there too. I quit still haven’t gotten my check. Only worked for two weeks it was so terrible.

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Adriana August 22, 2017 at 8:09 pm

I was working at Clairs for about a month and was told that my check would most likely take about a month so I called every pay day on a Friday to see if maybe it got there and they kept telling me no &&I it’s already going on 2 months not having my first check. I never had this problem when I was working at other places. &&a few days ago the manager called me and told me my check would be in on Monday or Tuesday so I was like okay cool so I waited and still nothing nothing came in.

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Adriana August 22, 2017 at 8:10 pm

I was working at Clairs for about a month and was told that my check would most likely take about a month so I called every pay day on a Friday to see if maybe it got there and they kept telling me no &&I it’s already going on 2 months not having my first check. I never had this problem when I was working at other places. &&a few days ago the manager called me and told me my check would be in on Monday or Tuesday so I was like okay cool so I waited and still nothing nothing came in. @@ Clairs in northstar mall

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Wasif shah May 28, 2017 at 4:53 pm

Claire’s #6450 first colony mall stuff very rude and disrespectful. I will never go and buy anything from them..

Wasifshah

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Lorraine Chance May 9, 2017 at 4:59 pm

I went into Claire’s in Eastern Shore Plaza in Spanish Fort Alabama. I was looking for a pug cell phone holder. Another Customer came in the store the same time I did. The other Customer was greeted and helped. After that person left I was completely and totally ignored. The employees went to the back and did not even acknowledge me at all. Wonder if it was because I was white and the other Customer and employees were all black.

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Sherelle Holmes March 13, 2017 at 9:44 am

I use to work for icing for a little over a year. I have tried emailing your company and tried to get ahold of someone through the 1800Claries number for over a month now about my w2s. The day Force website doesn’t work either. I don’t know where else to leave a comment or other ways to get a hold of you. Claries is a poorly managed company, for a former manager for over 3 years is also having trouble getting her tax information from the company. Someone get ahold of me asap or give me a number where I can talk to an actual human and not forced to leave a message after 3 seconds of waiting.

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Taryn Hubbard April 18, 2017 at 7:57 pm

I’m having the same problem…I worked as a sales associate for two years and haven’t received a W2, every time I call the company they tell me try Dayforce–which doesn’t work–then tell me to leave a message to report to payroll. No one has gotten back to me. The store manager somehow knows nothing at all and I’m getting annoyed to say the least.

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Jarcia Albert December 22, 2016 at 12:06 pm

On 12/20/16 I allowed my daughter to go to the mall with her best friend to go Christmas shopping for her secret santa after school at the White Plains galleria in White Plains, New York. While out to dinner with my fiancé I received a call from her telling me that the store manager at Claire’s called the security guard on her because according to Alexis west and dominque Bradley the store managers working that night my daughter looked suspicious. So the security guard escorted my daughter to the back of the store and had her searched. Of course they found nothing cause she wasn’t stealing nor does she steal. My daughter is a minor and no one contacted me. When I arrived at the store of course I was very upset. When I spoke to the Alexis and asked her why did she call security on my daughter her response was that she looked suspicious. When I asked what is looking suspicious she told me that my daughter had her hands in her pockets. When I asked her since when does being in a store with your hands in your pocket all of a sudden determine to be acting suspicious. Her response was well it happens all the time it’s part of the job. No of them apologized to my daughter. Instead I was told by store manager dominque Bradley that my daughter needs to grow tougher skin and get over it. Both store managers were African Americans and yes I did ask was it because my daughter was black because when I got there my daughter was the only black girl in the store. I explained to these two ladies that as a mom when you receive a phone call from your child crying because she has been falsely accused and feels victimized and you guys have now just humiliated her publicly and neither one of you can apologize to this child now the two of you along with the security guard Nelson #74 have just scarred her and situations like this does affect a child mentally especially one that has never gotten into any kind of trouble in her life ever. They response was that it happens all the time and my daughter needs to get over it. Never seen such poor excuse employees in my life. Even though they were wrong did not apologize to a minor child in fact they were smiling like what they did to my daughter was okay. It is sad that these are the type of people that Claire’s has working for them. It makes the company as a whole look bad because if there is no repercussions it makes it appear like this kind of behavior and mistreatment of customers is acceptable by the company.

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Robyn June 24, 2016 at 2:51 am

To whom this may concern, I had my daughters ears pierced June 8th, 2016. It cost 70$, Today I spent 175$ for urgent care with an infection, when she woke up this morning her earlobe was twice the size , by the afternoon the infection was in her neck. My point is sterile equipment that plastic piercing gadget cannot be STERILIZED!! Please check into this! Thank you Arizona

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