Chicken Express Corporate Office - Corporate Office HQ

Chicken Express Corporate Office

How would you rate your experience with Chicken Express ?

[Total: 38    Average: 1.4/5]

Chicken Express Corporate Office Address

Chicken Express Systems
130 SW Wilshire Boulevard
Burleson, Texas 76028

Contact Chicken Express

Phone Number: (817) 295-8886
Fax Number:
Website: http://chickene.com/
Email: Email Chicken Express

Chicken Express Facts

Founder: Richard & Nancy Stuart
Date Founded: 1988
Founding Location: Benbrook, Texas
Number of Employees: 200

Chicken Express Executives

CEO: Richard Stuart
CFO: Nancy Stuart
COO:

Chicken Express History

Chicken Express was founded by Richard and Nancy Stuart in Benbrook, Texas, in 1988. The company was one of the first fast food restaurants to offer delivery service in Texas. Franchising began in 1990.

Today, the company has more than 200 mostly franchised locations throughout the Southwestern part of the US. The company is best known for their iced tea, which they sell, literally, by the gallon. Other food items include catfish, fried chicken tenders, and a variety of side dishes.

Chicken Express had an estimated annual revenue in 2016 of $2.5 million and employs approximately 50 persons at each location. Company headquarters are now located in Burleson, Texas.

Chicken Express FAQs

Question 1: What is the phone number for Chicken Express?
Answer 1: The phone number for Chicken Express is (817) 295-8886.

Question 2: Who is the CEO of Chicken Express?
Answer 2: The CEO of Chicken Express is Richard Stuart.

Question 3: Who founded Chicken Express?
Answer 3: Chicken Express was founded by Richard & Nancy Stuart in 1988.

{ 35 comments… read them below or add one }

Lena Janas December 11, 2018 at 6:10 pm

Very rude employees and managers, my son, and little brother went to the chicken express in Abilene, Texas on EN 10Th. We had a large drink order, and the for some reason was an issue. The lady told my son can I just give you gallons and you can all poor them you selves. My son said no, I need them all individually please, and she said oh my gosh fine it’ll be $10.00. And thus wad all said rudely. I’m an RGM and run 2 stores, and this service is unacceptable. If that had been one of my employees, you best believe there would have been consequences. And the manager was just as rude, she In no way tried to apologize for the behavior, or anything. So I told her I wanted to speak to her boss , and ofcourse all I recieved was attitude. She said well y’all did have a big drink order and it was a problem. Wow, that just blew my mind. We visit this location all the time, and yes always recieve attitude, but this time just did it, we will no longer go to any of the locations. Were so greatful there is a Buschs chiken right next door.

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JC December 8, 2018 at 6:40 pm

Today 12/8, I went to lunch early at the new store in League City, Tx. and dined inside. Even though there are no signs visible or any literature in your menu regarding that customers are required to bus their own tables, to my great surprise on my way out the door after eating, the lady working the register stopped me and told me that they do not have waiters/waitresses in their establishment, and requested that I needed to throw away all that was left on my table away as a result. Other establishments such as KFC, Popeye’s, Church’s Chicken, etc.do not require this, so needless to say I was shocked and insulted when the lady behind the counter rudely stopped me to have me bus my own table. I thought she was going to ask me also wipe the table and sweep underneath too, but she stopped short of doing that. This was a very insulting and disappointing experience today, and I would like an apology in a reply and assurance that you will talk to the lady on duty behind the counter today and direct her not ask me to do that again. Thx.

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Brenda Rawls November 14, 2018 at 9:18 am

To whom it may concern:
My name is Brenda Rawls i was employed by Popeyes here in Hillside, New Jersey. At first, i got the run around and finally got hired. I was told to be there Monday(Oct 8, 2018-not sure of the date) morning at 9AM before opening start. I got there that day and worked. My first day i worked about 9 hours. The next i quit.Now i am having a problem for my paycheck. I have went yo Popeye’s 2 times for my paycheck same story (its in a locked safe) ok who can open the safe (nobody knows) i was told to call the Manager (Chris) which i did on several times. Chris said ok i will let you know about your paycheck still once again (no paycheck). I am writing to get some help with this situation. It has been over a month for this paycheck–it could have been mailed to me by now–I have nothing. I am truly aggravated by this situation and very very disappointed by Popeye’s. I find that Popeye’s in hillside is very very unorganized. I am going to write the Better Business Bureau (BBB) about this paycheck situation. Nobody reached out to me about my paycheck, not even mailed it to me. I am very frustrated and aggravated behind this paycheck, its seems like nobody have the answer about my paycheck.

Please help me!!!!!

Brenda Rawls
Newark, NJ 07112
(862)600-XXXX

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Lori Moon November 12, 2018 at 4:15 pm

So which spelling is it for the founder, Stewart or Stuart? They’re both located on the info above

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Tammy Robinson November 13, 2018 at 5:00 pm

It is Stuart. Thanks for letting us know about the error. It has been corrected.

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Anon November 6, 2018 at 4:58 pm

Recently I have been told that I am no longer allowed on the register cause I was short. I understand the need to pay attention and to make sure the correct change is handed out but I was not the only one on my till. The manger was on my till that day 4-5 times and I do not believe it should be held against me due to the fact that I was not the only one on the register. The rule that you will get written up if you are 50 cents over and under causes a bit of a stress. I tried my hardest to make sure that I handed change back correctly. I did my best. Also remember that we are human and the computers can mess up. I was embarrassed and felt like I was being humiliated cause of what happened and angry cause I was not the only one on the same till. The manager could have messed up. Maybe set up a one more chance deal? Other than that I was upset and felt like I was too stupid to even count. I did like the job. Now i am starting to reconsider.

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Debbie Schwartz November 4, 2018 at 7:57 pm

Look the chicken Express in Weatherford ok is new.i have been there 4 times and 3 times my order was wrong .the last time was today I ordered a 12 piece meal with okra and mashed potatoes and gravy. I drove an hour to take this 2 my Daughter. She called me and said there was no potatoes are gravy. And okra had so much salt it was nasty. The 12 piece mix was legs and 1 wing .this is the worst service I ever had .

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cindy chilton November 2, 2018 at 8:21 pm

We need a Chicken Express in Purcell Oklahoma. We love the chicken and all the sides.

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Melinda neri October 20, 2018 at 6:30 am

I started work 5 weeks ago i love it learned just about everything in 4 days i walked out 2 days ago i really didnt want to cause I’m a single mom just trying to provide for my kids.the boss we had i worked with her for 3 years so i know how she is. The last week shes been rude to employees and customers been very impatient. Like i said i wish i still had my job but for your boss to call u a smart all because she asked how to make mash potatoes i started to talk how and she said in rude way im not asking you i said ok excuse me. I went to the front a second later she walks up behind and called me smarta** and was so rude. I know if i respect poeple they respect me. She no respect and shouldn’t talk to her emplyees like there nobody. Even if the phone ring she just has that tone like she dont to answer or shes tired or busy. If i could have my job i take it back but its hard when your boss puts eveybody down everyday its somebody shes being rude and talking to them so ugly with an attitude. I would be surprised to see how many will take that disrespect all the time. My number is 580318XXXX i worked at tne one in altus ok on main. Street i want to know if its right that u can be treated that way the day befor that she was the the same why came behind amd started saying u want to settle this now and i was talking to am employee no need for her to come at me that way at all.

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Carol L September 24, 2018 at 7:16 pm

Today, September 24,2018 I went to Chicken Express on Turner Plz, Abilene, Texas at 4:47pm. After ordering I saw a large mouse was run across the floor into the kitchen. I I told an employee and he started laughing going about his business!! A mouse running around in broad daylight tells me they know about him. I understand food places may have a problem BUT I DON’T NEED TO SEE iT! As I left I told the employees I would NEVER set foot in their store again – They were still laughing and grinning when I walked out!

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Cynthia D Anderson September 17, 2018 at 3:32 pm

Hello Mr. & Mrs. Richard Stuart,
My name is Cynthia Anderson, I live in
Houston, Tx. I first taste your chicken in Lufkin,Tx.
Where it famous. For your Tea and your rolls….Omg. Well, my daughter Kayla Luke made up a jingle for your restaurant. I don’t know if you all have commercials or not……The jingle she made up is awesome. Now you all are building a new location on 45 North Freeway and Airtex.
When she saw it……she started singing her jingle.
I would love for you and your wife and your team to hear her jingle. Thank you

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Dawn September 5, 2018 at 3:41 pm

New Braunfels, TX Location 1
Chicken is not worth a 20 minute wait!!! Bush’s Chicken down the road. In the last 2 months I have picked up chicken during lunch around 1 pm every week. In the last 2 month I have waited 15-20 minutes for Chicken in a Chicken restaurant. Spoke to the 10 year old manager who made excuses with 2 fryers being down. Not once in the 4 times I had to wait for Chicken was there an apology, a try to make the experience better, no discount offered. When I told her I have been told 8 minutes 3 times before she tried to correct me. Today I waited 11 minutes, not 8 again. Bush’s Chicken here comes my business. My money spends everywhere. Customer Service is terrible. I will pay more to a company that treats me like they want my business. With all the choices we have available, companies should really take note of their customer service.

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Judith Wilson August 30, 2018 at 10:48 am

My son recently started working at Chicken Express. Do you have training videos or manuals to help him with his in-store training?

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Cynthia Lara August 28, 2018 at 7:24 am

I want to draw a complaint on the managers that worked on the evening of 8/27/18 whom where drinking beer on a the job & offered my minor son whom is employed by chicken Express . From insulting me while I waited outside for him to get off work, 1 of the person peed on side of my truck. When I told them to pee somewhere else , they told me to shut up XXXXXX!

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William September 26, 2018 at 2:40 pm

I really love the aste of CHicken Express. Great sides. BUT WHY IS THE STAFF LOOKING LIKE ZOMBIES /o any personalities, etc. No real sense of dedication for having a job THEY CHOSE, mind you. Also, most of the employees look dirty. I wish CHICK -FIL -A would come to our neighborhood. CE would be gone in a skinny minute.

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Roger Elkinton August 12, 2018 at 5:29 pm

was wondering why the store in Richardson on Campbell Road was closed.\
Also the store in Frisco by 121 and Parkway.
It is hard to find good chicken anymore and I got my chicken fix from those locations.
Now either I have to go to the other chicken place. 🙁
what’s up?

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Gail brown July 22, 2018 at 12:46 pm

Not sure if you got my complaint or not. We went to palestine chicken express around 10:50 this morning! As we walked in the door there was trash all over the entryway! Then more trash as u headed for the register! We ordered and they gave us cup to get a drink got there to get drinks – no ice!!!! Went back to register and finally got someones attention and they said they would have to get it from behind there! The next custer got hos cup and we told him there was no ice!! Couldnt believe all the trash inndoorway ! We should have left

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Jeffrey scott Chambless July 21, 2018 at 8:48 pm

I was at chicken express in ardmore ok.I ordered a 12 pei e meal and asked for the sr. Discount the manager said we dont give sr. Discounts on 12 peice meals so i asked why he said cuz it costs them money i said well no matter what size meal its still coming out of my pocket and im feeding my grandkids he says too bad you do t gotta buy it i felt the hole deal is crap cuz im living on a retirement and i was just asking for my sr. Discount it should not matter what you buy if you offer a senior discount it should be on everything or dont offer one

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Jon Thomas July 16, 2018 at 11:11 pm

Sitting here waiting for my order to be done correctly a second time. Told I will have to wait another 15 minutes. The manager only wants to make excuses and doesn’t even apologize. Meanwhile another customer has her order wrong and the staff acts like it is no big deal. I am sitting here listening to the staff act like it was ok to serve burnt chicken. The last asks for the owners number and they tell her he is too busy to talk to her. Hey owner…. Why do you even bother to have a business?

Add on … so it’s 25 minutes later and now I’m asking for a refund the manager went out into her truck and took a smoke break and then when she came back and spent the entire time avoiding customers and not making eye contact it was only after she gave me her money back that she said finally sorry about that

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Kaysie May 1, 2018 at 7:30 pm

I came in the store to get a to go order and was left at the counter for a couple of minutes before anyone even addressed me. One worker finally said I’ll take your order in a minute and a group of “friends” came in that they had to all hug and start talking to. One asked for a drink and a cup was passed over the counter to her. Another, an obvious employees that was not on the clock walked to the prep line and started working with sandals on. She is the one who asked if they were going to take my order. They finally took my order but never gave me cups to get my drinks.

There is also a sign posted that the Tuesday order was buy an adult get a kids meal free. I had to ask why I was charged for it. The manager then had to help me with that. After 25 minutes another customer was tired of waiting (she had maybe waited 10 minutes) and directed their attention to me still waiting. They told me they were waiting on a chicken leg (they told me that 15 minutes earlier.)

Another customer told me to calm down because I questioned them and the manager ducked his head down to ignore what was going on. When I left, I called back and he was still of no help. I got home to COLD food and missing ITEMS that I had paid for!

I will not be returning to the Angleton location!

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Andrew Hathaway March 27, 2018 at 2:44 pm

Extremely disappointed in your Justin store. I’m currently laying in bed after puking my guts up all day after eating there. The sweet tea and macaroni tasted like cleaning products. The chicken was undercooked. The biscuit was rock hard. It’s one thing if this was a one time occurrence, but this isn’t the first time.

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Tomi Holcomb February 18, 2018 at 2:07 pm

I normally love Chicken Express but I am so upset. The one on Turner Dr. in Abilene Tx left out my gravy. They would give me the gravy if i drove all the way back up there but would not consider the fact that they are the reason my food would be cold! The manager, Haley, in fact told me it was not their fault that I would have cold food! I had ordered a 20 piece tender with 2 sides. Cold okra and cold limp french fries! Seriously?! I have worked in food service for years….. This was unacceptable! I am furious!

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Teresa Little February 1, 2018 at 10:05 pm

I said I was never going to the chicken express at 287 and Sublett in Arlington/kennedale txt but I stupidly did it anyway. When I placed my order for livers and gizzards I was told they did not have any livers cooked. That was it. No offer to cook any. It was about 8:30 p.m. so I asked if they were fixing to close because I thought maybe that was why they didn’t offer to cook more livers. I was told no they weren’t fixing to close. Finally I got them to cook the livers. I was told it would be 6-8 minutes. Approximately 10 minutes later they called my order number so I got my food and left. When I opened my food up SURPRISE-no livers only gizzards. So no more going back. I’m done.

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Upset customer January 24, 2018 at 9:24 pm

This is my last time ever eating at chicken express. I went through the drive through on 1/24/18 about 7:35p in Glenn Heights, TX. No one acknowledged me. I drove off to go inside and as I parked the car that was behind me was getting helped which pissed me off. I went inside let the young lady know what happened. I proceeded to order, I waited for about 7-8 minuets for a number 1. Got my food drove to my destination which was about 5 minuets down the road and opened the box to go ahead and try to eat. My fries were ice cold, the roll was cold, the only thing that was warm was the chicken.
This is not my first time having bad food and bad service. Chicken Express will never get another dime from me.

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sara January 12, 2018 at 4:29 pm

I really like the food here. But I can’t order just a tea and pay with my debit/credit card? I got told there was a $2 minimum and I would have to buy something else. That doesn’t seem fair, I don’t carry cash, so I didn’t buy anything.

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Lindy Eugene Morriss January 9, 2018 at 6:22 pm

This is Lindy Eugene Morriss, 67, type 2 diabetic and deaf since birth. I used to come eating at Chicken Express near Hulem Mall for many years. Sometimes they are not friendly to deaf customers. All I want to eat, that’s all. Today, I ordered 2 pcs, white chicken, okra and large iced tea. I hold a large sized cup and clicked on unsweetened tea. I went to my table and she brought my dinner to my table. I started to some chicken without fry. I drank my tea and tasted way too much sweet. I came to a counter and complained about this tea tasted too sweet, I thought it was supposed to be unsweetened tea, someone mixed it up. I told a cashier you can not put sweet tea in there because some people with diabetic will get seizure and death. It is not funny, it is very serious, A lady cashier bursted to laugh and made fun of me, deaf man, I can tell by her facial expression, she mocked and laughed at me. I told her I will talk to the manager, she still laughed and act like a smart aleck, I want her to get her fired, I have seen like this so many times at fast foods and Chicken Express. Did you people train your employees to mock, make fun and laugh at deaf people? I am tired of this, when it’s gonna stop and start growing up act like human beings and respect all people. If this does not solve the problem , i will report to the city of Ft. Worth about this. What is wrong with your people? KJV Bible says, ” Do not insult the Deaf, fearing GOD, I am the LORD.” Leviticus 19:14.

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Barbara Croxton January 5, 2018 at 9:16 pm

Hey, I went to your Chicken Express on Gilmer Road in Longview. Texas and ordered 3 dinners with white meat and mashed potatoes. When I got home, I had 3 chicken breasts and 4 wings. I don’t think wings are classified as white meat. I paid about $22.00 and feel I was cheated. I am really disappointed and will probably just drive on by any of your stores from now on. I hope you can explain why this happened…

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Doris Monthie-Kemp December 12, 2017 at 3:53 pm

My daughter, Allison Monthie-Kemp, went to work for Cindy Weadon and Richard Cools in January 2017. They own the Chicken Express: 5501 Rowlett Rd., Rowlett, TX 75089, phone number (972) 463-4646. She was hired on the spot, as she had worked for Chicken Express on Judson Road in Longview, TX, since she was 16 years old. She moved to Garland, Tx, to attend school and is now 20 years old. The owners are rude and mean to the workers, as you can tell by their employee turnover. While it was okay for them to call her in whenever they needed her, she was almost fired on Halloween for calling in sick. Ms. Weadon said to go to a minute clinic, get some medicine and come to work because she was shorthanded. We did take my daughter to the clinic and it was confirmed that she had strep throat and got a note for work. Allison hardly ever calls in sick or misses work. That should be evident in her employee folder from both stores. Mr. Cools always tells her that she will be or do nothing in her life. Allison has been accused of stealing on several occasions. As there are cameras, she always asked for proof. None was provided. Last night both the owners berated her, yelled at her, embarrassed her and told her she was suspended for two weeks impending investigation. Her drawer was over. The way these people talk to the young people in that store is ridiculous. They are all young and should not be screamed at, called names, and accused of stealing without proof. These kids will think all bosses will be like them. I was very disappointed to dine at that Chicken Express. The atmosphere is not the best.

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Ken November 6, 2017 at 4:08 pm

Went to Chicken Express in Midlothian Texas find out they do not give senior citizens a family pack cuz if there is only one senior in the household nor they give military discount without a fight I talk to the corporate office Richard Nancy Stewart and their franchised so they don’t really care what the stores do mr. Moore’s that owns that one doesn’t call he has someone named Todd call me and informed us that they do not give seniors family packs because they feel is to much for one senior it’s sad it’s a joke but there’s plenty of places to eat good luck not a very friendly atmosphere either

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Armani Cornish October 22, 2017 at 5:25 pm

Hello my name is Armani Cornish, I’m a senior in high school and I’ve been working at CE in Rockwall, TX for about 3 months now. I was just fired because I asked for time off because I needed more time for school work. I work only 2 days because that’s all he gives me even though I ask for more. But I call him and he just starts yelling at me that he doesn’t care and I need to manage my time better. He’s very rude and disrespectful to his workers and I just wanted to make sure this was addressed.

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Mary Humble October 12, 2017 at 12:47 pm

I am requesting that Chicken Express bring your franchises to Colorado, more specifically to Rifle, CO. There are no decent fast food restaurants in my area. We are located on I70 which is a main thorough fare through the mountains. Stores would do a great business since you would not only get locals, but also all the travelers coming through this area…also a lot of the transports that come through here, too. Since I am from Texas originally, I greatly miss your food…It would bring a little bit of home to me.

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Jim October 6, 2017 at 5:07 pm

The store could not provide the correct amount of chicken and the store manager does not care enough to respond to an email.

Sent: Wednesday, September 20, 2017 2:04 PM
To: ‘express47@gmail.com’
Subject: Visit

I am writing to express my disappointment in a visit last night. I ordered the 20 piece tender with a family mash potato side, rolls and a large sweet tea at the drive thru. We get the 20 piece because it is perfect for us I have 6 pieces and she has 4 for dinner that night and it allows us each to have the same for lunch on a subsequent day. Upon getting home to have dinner with my wife we each grabbed our respective 4 and 6 pieces to see only 8 pieces remaining and at least 3 of those pieces were have the size of a finger. I feel for the $21.00 that is charged for the 20 piece chicken tender that we should not only be able to receive the 20 pieces that we actually paid for but they should also be a piece of chicken and not a piece that would not cut it as a nugget at McDonalds.

D.T. 5 >>>TKT 548, K-4, SH-0, 20:00

Disappointed.

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Shawn September 26, 2017 at 5:26 pm

Stopped by for a quick lunch. Four piece tender dinner. Chicken was great as usual but the pieces were as big as my thumb. I have pictures if you need them.i am used to a more generous serving for the price. We love our chicken express. Don’t get cheap and loose your store here in Lawton ,Oklahoma because people stop coming. I need no compensation. Just my two cemts.

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Charles McMillan September 26, 2017 at 2:04 pm

On 09/22/17, I placed an order at the drive thru window for 2 chicken strips with a roll, also ordered a large sweet tea. After pulling away from the window I discovered there was no roll or gravy, just 2 strips. Wife went inside to correct the order. The manager gave her a roll,  but stated gravy did not come with the meal and she would have to pay for gravy. She asked if she could trade the biscuit for the gravy and was told no. This has never happened to us before. We take our grandkids, and great grandkids there and order adult size except for the great grandkids. I have no problem paying extra for gravy now that I know about the menu requirements. My problem is with the manager, instead of gifting some gravy and saying “now that you know, there will be a charge from now on. The store established the presidence with us, not us with the store. The wife says she will not go back to that store. The store just lost up to 6 orders at a time from us over one little tub of gravy. Wife says she or none of her friends have ever been to a chicken express without gravy included in their orders. The store was the Lake Worth, Texas store. At 6:45 p.m.

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Brenda Jennings September 20, 2017 at 9:18 pm

Hello, I was an employee at the store is duncan, ok. I was just recently fired for a no call no show. This is not fair and would like someone to be held responsible for this. The situation for my dismissal is I got the schedule that was made out telling me when I was scheduled to work. I was off Monday and Tuesday, working wensday. The schedule got changed and my supervisor or any one never told me of the change, I was told that I would be call if I was needed. I fill like it’s discrimination and bad management resulting in me loosing my job. This is my only source on income and I was let go for the simple reason of XXXXXty management and it reflects against a great company. I want someone to be aware of my employment here and hope it changes. Thank you very much. I have enclosed my contact information if you have further questions. 469 383XXXXX

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